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[ "Good morning, i wanted to know if there is any kind of additional information about renewing a non-driver ID card?", "More exactly, if i need to renew it in case i go overseas?", "Yes, you must renew your non-driver ID card if you are planning to go overseas. You can do it through mail.", "Ok. I'm turning 21 soon, so i was wondering if i won't have any problems renewing my ID before that date or if must wait until i turn 21?", "Well, in case you go through renewal for at least forty days before your birthday, you'll be issued a non-driver ID card with the words UNDER 21 on it, near of your birthday date.", "Right, i'll keep that in mind. Now please, i'm willing to go to an office and renew my ID there, but i would like to keep my standard document. What should i do in that case?", "Very well. In that case, you'll need to complete the renewal notice form MV-2 that we mailed to you in order to proceed.", "Ok, yeah, i received that form. And what about the possibility for an ID with reduced fee or none at all?", "That will depend if you meet the requirements. For reduced fee ID you have to being on receiving supplemental security income and to be under sixty two, which would get you a $6.50 fee.", "Ok, and what about fees if i renew via online?", "In that case, you'll have to pay the normal fees applying to a non-driver ID card renewal process." ]
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[ "I want to know more about transfer credit.", "Like, what if I transfer my remaining registration to another vehicle?.", "In that case, your new registration will expire the same date as your old one, and you can only do this for an new original registration. You can not use it to renew a registration.", "If I'm eligible for a refund, how can I get one?", "I also wants to request a transfer receipt.", "When not eligible for a refund or wanting a transfer receipt, the DMV office can give you a Receipt FS-6 T for you to use to transfer the registration to another vehicle.", "What do I need to apply for a full 2-year refund?", "you have to surrender the vehicle plate and the unused registration sticker and stop at your local DMV office and request a 2-year refund.", "My registration sticker is attached to the vehicle windshield, is that a problem?", "yes, you can't remove the sticker and can't apply for a full refund." ]
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[ "I want to know more about the refunds-", "I can give you some examples of how the refunds are determined.", "yes please, tell me how are the refunds determined.", "for example, you paid 137.50$ to register your vehicle for two years. In the amount of money you paid is included 62.50$ for the two years registration, that is 31.25$ per year, there's also included 50$ for the tittle certification and the final 25$ is for the vehicle registration.", "So, what do I need to do to get a refund.", "After surrendering your plates, the receipt FS-6T indicates if you are eligible for a refund. If you are eligible and you do not request a transfer receipt, we'll process your refund immediately and you'll receive it in your mail after several weeks.", "How can I know again if I'm eligible for a refund?", "Check your Receipt FS-6T, there you can find out if you are eligible for a refund.", "so, what amount would be the refund in the example case?", "in the example, from the 137.50$ paid and if you surrender your vehicle plates during the first year of the registration, you'll qualify for a 30.25$ refund." ]
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[ "I need to know more about refunds", "Do you want an example to show how the refund amount is determined?", "Yes, please show me the example.", "Let's say you paid 137.50$ to register your vehicle for a period of 2 years. In the amount paid, there is included a 62.50$ for the two years or the registration, 32.25$ per year, 50$ for the title certificate and 25$ for the vehicle's plates. In this case, the amount to refund would be of 30.25$", "And if I changed my name, can I still get a refund?", "yes, you can. First, you have to surrender the vehicle plates at a DMV office and then request a transfer receipt, not a refund receipt. Secondly, you have to send some items to the address on the Request for Refund MV-215 form.", "I have my unused registration sticker and stop and I got a refund for the second year of registration, can I get a refund for the first year?", "Yes, you may be eligible to apply for the first year of the registration fee refund. You have a maximum 60 days after the date you got issued the registration to apply for the first year of the registration fee refund.", "If the registrant died is it possible to get a refund?", "Yes, in that case, the DMV will issue the refund to the name of the state. You'd have to surrender the vehicle plates at a DMV office and ask for a transfer receipt." ]
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[ "I want to know how the refunds are determined and the period in which I should surrender my plates.", "I can give you an example of how a refund is determined.", "Can I get a refund for the first year of my registration after receiving a refund for the second year?", "Yes, but only if you have the unused registration sticker and stub. If so, then you are eligible for the refund of the first year of the registration. You have a maximum of 60 days after the date the registration was made to apply for a refund for the first year of the registration fee.", "In case the registrant passed away, can I get a refund?", "Yes. The refund will be issued to the name of the state. You need to surrender the vehicle plates at DMV office and request a transfer receipt, not a refund receipt.", "My registration sticker was attached to the windshield.", "In that case, you can not remove the sticker and can't apply for a refund.", "How can I know if I'm eligible for a refund?", "After confirming your eligibility, the DMV will issue a receipt that displays \"two year refund\"", "So there's nothing I can do if the sticker was attached to the windshield?", "You can't apply for a full refund if you attached the sticker, you can't remove it.", "What is needed in order to apply for a full 2-year refund?", "The full 2-year refund can only be applied if the registration was never used and it's been no more than 60 days since the date the registration was issued. A processing fee of 1$ is deducted from the refund amount." ]
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[ "Tell me about rounds and transfer credit.", "I want to transfer my remaining registration to another vehicle.", "When transferring your remaining registration to another vehicle, take into consideration that the new registration will expire the same day as the old one, and you can only use the transfer credit for a new original registration, you can't use it for a renewal.", "How can I know if am eligible for a refund?", "After you surrender your plates, your Receipt FS-6 T indicates if you are eligible for a refund. If you are and you do not request a transfer receipt, your refund will be processed automatically and you'll get it in your mail after some weeks.", "Can I still apply for a refund if the registration sticker was attached to the plate?", "No, in that case, the sticker can't be removed and you won't be able to apply for a full refund.", "What is needed to apply for the 2-year refund?", "The 2-year registration fee refund can only be applied if the registration was never used and it hasn't been more than 60 days from the date the registration was issued.", "So if I applied for a registration but never used the registration sticker, can I get a 2-year refund?", "yes, you can apply for a refund of the 2-year fee you paid when you renewed the registration." ]
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[ "How would I go about getting a refund for my surrendered vehicle plates?", "I can give you an example to explain how your refund amount is determined", "What happens if my name has changed since I registered the plates, can I still get a refund?", "If your name had changed and you are looking for a refund, bring the plates with you to the DMV office when surrendering. Yu must request a transfer receipt and not a refund receipt. You then send these to the address that you'll find on the Request for Refund MV-215 form", "How is my refund actually determined?", "When you registered your plates, you paid $137.50, which was for two years. This amount included $62.50, which was the registration fee for two years, that is $31.25 per year. Also included was $50.00 for the title certificate and then $25.00 for the vehicle plates. The registration fee for one year is refunded to you, as you surrendered the plates during the first year of registration ", "If the person who registered a vehicle dies, is a refund possible?", "If a person dies, a refund for the registration of the vehicle is issued to the estate of the person by the DMV. The plates must be surrendered at the DMV office and a transfer receipt requested instead of a refund receipt", "Wat happens if the registration sticker belonging to the deceased is attached to the windshield or the vehicle plate of the vehicle in question?", "If the registration sticker of the deceased is attached to the windshield or vehicle plate of the registered vehicle, it can not be removed a refund applied for" ]
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[ "What amounts are refundable if I return my plates to the DMV? ", "Are you wanting to transfer the remaining registration credit to another vehicle that you need to register? ", "I wasn't wanting to transfer the credit that way. I was not aware that I could, but, since you said that it is possible to transfer the remaining registration credit to another vehicle, I might wait as I am about to purchase my husband a new car. ", "When you surrender your vehicle plates to the DMV, you may be eligible to transfer the remaining registration credit to another vehicle you want to register, or get a refund for the registration fee. You get a refund or registration transfer credit for your vehicle plate fee, title certificate fee and any other fee or tax that you paid when you registered the vehicle. ", "Will I get this refund immediately when I surrender my plates? ", "When you surrender your plates, your Receipt FS-6 T indicates if you are eligible to receive a refund. If you are eligible and you do not request a transfer receipt, the refund will be processed automatically and you will receive it in the mail in several weeks. ", "What was the form that would indicate if I am eligible for the refund? ", "Your Receipt FS-6 T indicates if you are eligible to receive a refund. ", "How do I apply for a full 2-year refund if my registration was never used? ", "You can apply for a refund of the 2-year registration fee only if the registration was truly never used and it is not more than 60 days from the date the registration was issued. A processing fee of a dollar is subtracted from the refund amount. To apply, you must surrender the vehicle plates and the unused registration sticker and stub at the DMV office and request a 2-year refund. If you are eligible, the DMV will issue a receipt that displays two year refund. ", "What procedure to I have to follow to get this refund, though, if I have changed my name? ", "You must still surrender the vehicle plates at a DMV office, but request a transfer receipt, not a refund receipt. You will then send that to the address of the Request for Refund MV-215 form along with the completed and signed Request for Refund [1] MV-215 and proof of the name change such as a marriage certificate, divorce certificate, or other court papers. At that point, the DMV will issue your refund in your new name if you are eligible. ", "Will the DMV issue a refund if the registrant died? ", "The DMV will issue the refund to the name of the estate if the plates are surrendered at the DMV office and a transfer receipt is requested and the executor of the estate sends a completed and signed Request for Refund [1]MV-215, with \"deceased\" written on the form, a photocopy of the death certificate, and the transfer certificate to the address listedon the Request for Refund MV-215. " ]
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[ "how do i transfer credit?", "if you transfer your remaining registration to another vehicle your new registration will espire the same day", "doesnt apply to me", "how can i get a refund?", "the dmv office issues a receipt that you can use to transfer the registration to another vehicle.", "can i get a refund if i changed my name?", "yes. follow these instructions. surrender the vehicle plates at a dmv office and quest a transfer receipt not a refund receipt", "how do i prove the name has changed?", "a photocopy of the marriage certificate", "is it possible to receive a refund of the first year of my registartion fee?", "dmv will process a refund of the first year if eligible", "how can i get a refund?", "your receipt FS-6 T indicatiates if you are eligible to receive a refund" ]
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[ "I need help with transferring a credit.", "Do you need to transfer your remaining registration to another vehicle?", "No, I don't need that.", "How can I get my refund ? ", "The DMV issues a receipt FS-6 that you can use to transfer the registration to different vehicles.", "How do I apply for a full 2-year refund if the registration was never used?", "If the sticker was attached to the windshield or vehicle plate, you cannot remove it and apply for a full refund.", "Can I turn in the plates?", "Yes you can do that.", "How do I turn in the plates?", "When you surrender them, your receipt FS-6 indicates if you are eligible to receive a refund.", "If the sticker was attached to the windshield or vehicle plate of a registrant who has died, can we get a refund?", "You cannot remove the sticker and apply for a refund." ]
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[ "I want to know about the pre-licensing course.", "This is a DMV-approved and standardized classroom course that teaches you all you need to know as a new driver, such as: driving within the highway transportation system.", "What should I do in case I encounter stop lines or crosswalks?", "You should stop before crossing them.", "What should I take into consideration for my road test?", "Remember to steer smoothly in all circumstances, accelerate in a controlled and smooth way and don't force the engine or cause it to stall.", "Is there anything I need to do before I take my road test?", "Once you get your learner permit you should always obey the permit restrictions on where and when you may drive. Then you have to complete a 5-hour pre-licensing course.", "What should I do in case I lost my certificate?", "You have to contact the school that issued the certificate to obtain another one." ]
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[ "What are the things that I need to organise before I am eligible to take my road test?\n", "Firstly, you will need a learner permit, and please remember that you must obey all rules and conditions that are applicable to being a learner driver. You must also have completed a Pre-Licensing Course OR a high school/college Driver Education Course", "Are there age restrictions involved regarding the amount of supervised practice driving that I should have", "In order for you to be eligible to take the road test, you must have a minimum of 50 hours of supervised driving practice completed", "Are there particular rules regarding proceeding in a vehicle when stopped or when selecting a position in a lane on the highway", "When the vehicle is stopped, you must not proceed until you can clearly see in both directions, you must also be very vigilant when choosing a lane on the highway", "Is there a particular place where I can find the necessary information regarding the Pre-Licensing course", "You can search online for the course or alternatively, contact a local Driving Instructor from your telephone directory", "If I was to change my license from one class to another, is there a necessity for a Pre-Licensing Course Certificate", "To amend the class on your license, there is no need to have a Pre-Licensing Course Certificate, provided you have a valid NY State driver license", "What proof of supervise driving practice do I need to bring with me to the driver test", "You must present a Certificate of Supervised Driving MV-262 to the license examiner. This Certificate is completed by your parent of guardian which certifies that you have the required amount of supervised driving practice" ]
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[ "Anything I need to do before taking the road test?", "Once you get your learner permit, you have to obey the restrictions on where and when you are allowed to drive. You should also complete a 5-hour pre-licensing course or a high school or college driver education course.", "How long it lasts the pre-licensing course certificate?", "The pre-licensing course certificate lasts for 1 year from the date it is issued, and the student certificate of completion lasts for two years.", "anything else I need to do before the road test?", "apart from obeying the learner permits restrictions and completing a 5-hour pre-licensing course, you should get a good amount of supervised driving practice.", "please give me more recommendations about practicing and lessons for my road test.", "It is recommended a minimum of 50 hours of supervised driving for drivers of all ages and that you take a driver education course or professional driving lessons.", "I'm under 18, what I need to do before taking the road test?", "You have to wait for at least six months from the date you received your learner permit to schedule a road test.", "What should I do in case I lost my certificate?", "You must contact the school that issued the certificate, they will give you a replacement." ]
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[ "I have 6 months with my Pre-licensing Course Certificate, how much longer is it valid?", "It is valid for 1 year since the certificate is issued, while a Student Certificate of Completion is valid for 2 years.", "What should I know about speed and following distance when practicing for my road test?", "Always respect the posted speed limit and adjust your speed taking into account factors such as weather, road, visibility and traffic conditions. Maintain adequate \"cushion\" space between your vehicle and the ones you are following. Always keep in mind the \"two second rule\" described in the Driver's Manual.", "Is it okay to cross a crosswalk during my road test?", "No, you must stop before crossing the crosswalk.", "Can I take my road test without having supervised practice driving?", "Can I take my road test if I am under 18?", "You must have at least 50 hours of supervised practice driving before you take your road test.", "How many hours of supervised practice driving do I need if I have a Class DJ or MJ learner permit?", "A minimum of 50 hours that includes at least 15 hours of driving after sunset before you take a road test, and you must bring to the road test a completed Certification of Supervised Driving MV-262 signed by your parent or guardian.", "What do I need to change the class of my license?", "You need just a valid NY State driver license and you apply to amend to another license Class." ]
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[ "Good morning. I'm preparing for my road test, I'ld like to know how much supervised practice driving I must get before taking my road test. ", "I'm 17 years old, can you help me with that please?", "Morning! Before taking your road test (as you are 16) you must have a minimum of 50 hours of supervised practice driving. ", "I am currently practicing some stopping positions for my test... but I'm not quite sure what to do when my view is blocked after stopping behind the crosswalk, do you know?", "You have to move up until you can clearly see your way, remember to stop again if it's necessary", "I am aiming for a MJ license because I'm into motorcyles, does the 50 hours of supervised practice applies to MJ as well? ", "Pretty much the same. You must have a minimum of 50 hours of supervised pratice driving, and that includes at least 15 hours after sunset. So driving 15 hours at night is important. ", "Thanks!!! That's really helpful. BTW, if I want to change my license from one class to another, would I need a Pre-Licensing Course Certificate?", "No, you don't need a Pre-Licensing Course Certificate or a SCC, you can apply for changing your license class with just a Valid NY state driver license. ", "What if I lose my certificate?", "You should contact the school that issued it to obtain a replacement. ", "One more question,as I want to get a motorcycle license do I need additional requirements?", "Yes, there are additional requirements. You can visit www.getamotorcylelicense.com to see them. " ]
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[ "Yeah, hi, i went through pre-licensing course and got my certificate, but i wanted to know how much time is it valid before expiring?", "Sure, no problem. Your certificate will be valid for one year period, starting on the date it was issued to you. In case you have a certificate of completion, that will be valid for a two years period.", "Great, thanks. Another question, please. What do i need to know for doing the road test? Need to practice something specific?", "Certainly. It's a road test, so you'll need to practice some basics moves, so they know you are ready, for example you must focus on steering and acceleration, basic stuff.", "Oh, i see, thanks. Sorry, but again about the certificate, did you mention a different one from pre-licensing, and that being valid for a greater period?", "That would be Student Completion Certificate, and that will be valid for a two years period, unlike your Pre-licensing that only is valid for one year.", "Ok then i heard well. Going back for the road test stuff, you told me about things i need to focus, but i was wondering how much i need to go with supervised driving before going for the real thing?", "I'm under 18, by the way.", "Very well, that's important. Well, as you are under 18, the minimum hour requirement would be 50 hours of supervised practice driving.", "Wow, that much, huh?. Well, thanks. Oh, please, could you tell if i would need to have a pre-licensing certificate in case i need to change my license class sometime?", "That would be a no. If you are in possesion of an valid NY State driver license, you don't need to own a pre-licensing course certificate in order to change form one class to another. Just go with your valid NY State license and apply to amend it to another class." ]
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[ "Hi, i need to do some pre-licensing course but don't know what's that, can you help me´?", "No problem. Pre-licensing course is a DMV-approved, standardized classroom course that will fill you in on many topics that are important to you as a new driver.", "Ah, i see. So you need that before i get my license. Um, by the way, right now a friend of mine wants to change its license class, does he needs pre-licensing?", "If he is in possession of a valid NYS driver license, he doesn't need to have a pre-licensing course certificate o a student certificate of completion in order to change license's class. The same will apply to you.", "Great, good to know that. Another question, i'm a high school student and there's indeed driving lessons being offered. If a itake that course, it will help me in any way with licensing?", "Sure it will. Once you complete that course, you'll get an Student Certificate of Completion, and won't need to pass through the other course. With that certificate you can schedule your road test. Remember to bring it so you can turn it in to your license examiner.", "That sounds nice. i'll look into it. But lets say i'm still interested in the other course, how i can find one, please?", "No problem. You can use your local telephone directory to search for a driving instruction facility or go online and perform the same search.", "Ok, What can you tell me about the topics being discussed on the course?", "As said before, the course cover many important topics for you as new driver, but for example, a pair of topics would be attitudes and risk taking while driving and other would be use of drugs.", "Um, ok. And before to go on my road test, what i should focus on?", "Well, you have many topics but for name some of them, you can focus on steering and acceleration, it is pretty much the most important." ]
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[ "Hello, I'm getting prepared for my road test and I'd like to know how much supervised practice driving must I get before I take my road test", "Are you under age 18?", "Yes, I'm 16", "You must have a minimum of 50 hours of supervised practice driving with: \na) at least 15 hour at night after sunset \nb) at least 10 hours in moderate to heavy traffic", "Thank you! What should I be practicing for my test? ", "You should be practicing \"everything\": steering, acceleration, braking, speed, clutch... etc. But if you ask what are the most important things, I can tell you Steering, and Acceleration.Make sure to steer smoothly whether you are driving straight ahead, turning or backing up, and moderate and smoothly acceleration are key!", "If I want to change my license from one class to another (in the near future), would I need a Pre-Licensing Course certificate?", "No. You don't need a PLCC, as long as you have a valid NY state driver license you can apply to change your class. ", "One more question, you said before that accelerating smoothly and moderately was key, but what if I have to drive on a highway in my test? I can't go moderately, since all the vehicles will be honking since I'm going slow. ", "Don't worry about that! When you are taking the driving test, your headlights will be on so everyone know you are in a test, also the car we use is a special car and has a logo. So it's ok, just stick to a smoothly and moderately acceleration, and don't force the engine so it does not stall. " ]
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[ "Is there a minimum amount of proven supervised practice driving that I must have before I can take the raod test?", "What age are you? The reason I ask is because there are different rules that relate to applicants that are aged under 18 and those that are aged over 18", "I am under 18", "As you are under 18 years of age, you must have a minimum of 50 hours supervised driving practice before you are eligible to take the road test ", "What happens if I lose my Certificate of Supervised Driving before taking the road test?", "If you have lost your Certificate of Supervised Driving, you should contact the office that issued this certificate to you, who will be able to replace it for you", "What should I do in the event of stoplines or crosswalks being present during my road test?", "In this case, you must come to a full stop before crossing them", "How long exactly is my Pre-licensing Course Certificate valid for?", "Your Pre-licensing course Certificate is valid for one year from the date of issue, and in the case of a Student Certificate of Completion, this is valid for two years", "What things should I know in relation to travelling speed of my vehicle and the correct distances that should be kept between myself and other vehicles during the road test", "Applicants should abide by the relevant speed limits, being mindful of the weather conditions/road conditions/visibility and traffic conditions that are prevalent. An adequate space \"cushion\" should be kept between yourself and any traffic in front of you. The \"two second rule\" that is described in the Driver's Manual should be referred to and used", "What should I do if my view is obscured after stopping at a crosswalk during the road test?", "If your view is obstructed while stopped at a crosswalk, you should move until your view is not obscured and if necessary, you should stop again" ]
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[ "How can I prepare for my road test?\n", "First you need to obtain a learner permit and follow the restrictions on when and where you are allowed to drive.", "I see. Anything else I need to do?", "No, that should cover the preparations.", "Okay, so I have one more question. Before I reach an intersecting street, do I need to completely stop the vehicle?", "Yes, your vehicle needs to come to a full halt.", "That's what I thought. So, I've been interested in a pre-licensing course. What does it contain and how can I find one?", "The pre-licensing course is a classroom course approved by the DMW and will provide knowledge you will find useful as a driver. Many topics are covered by the course, for example driving within the highway transportation system.", "I can help you find providers in your area.", "Yes, please. Where can I take the course?", "Also, what happens if I successfully complete it?", "For completion of the course you'll receive a Pre-licensing Course Certificate MV-278." ]
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[ "How do i find the pre-licensing course?\n", "This is a course from the DMV,", "How can i find providers in my area?", "Look online or in the telephone directory.", "Tell me how many hours of supervised driving i need before taking the road test?\n", "have a minimum of 50 hours of supervised practice driving with\n [41] at least 15 hours at night after sunset\n [42] at least 10 hours in moderate to heavy traffic\n", "this doer not apply to me.", "Is a Pre-Licensing Course Certificate needed to switch my license?", "No you do not need that.", "What are the requirements if i have a Class DJ permit?", "You need to have a minimum of 50 hours of supervised practice driving that includes at least 15 hours of driving after sunset before you take a road test", "Should i practice stop lines and crosswalks for my driving test?", "Yes you should practice this." ]
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[ "What do I need to do before I take my road test?", "Once you have a learner permit you must obey the learner permit restrictions on where and when you may drive.", "What should I do if my view is blocked after stopping at a crosswalk?", "Move up until you can clearly see your way, then stop again if necessary.", "Are there restrictions on a learner permit?", "Yes, there are restrictions on where and when you may drive.", "How do I find a pre-licensing course?", "To find one in your area look online or in your telephone directory.", "What is covered in the Pre licensing course?", "The course covers many important topics such as driving within the highway transportation system.", "Have you successfully completed the pre-Licensing course?", "No I have not.", "Once completed you will be given a Pre-Licensing Course Certificate MV-278" ]
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[ "Can I file an appeal by mail?", "You don't want to file the appeal online?", "I don't", "Ok, in case you want to file the appeal online, remember that the traffic ticket must display the words \"Traffic Violations Bureau\" at the bottom of the ticket.", "Yes, the traffic ticket must have the words \"Traffic Violations Bureau\" at the bottom.", "Do I have to submit all the exhibits and documents to the hearing officer?", "Yes, otherwise any of the exhibits and documents may not be filed with the appeal.", "Can I avoid to pay the fine after filing an appeal?", "no, you have to pay the fine, filing an appeal won't change your obligation to pay the fine.", "What if my traffic ticket does not show the words \"Traffic Violations Bureau\" at the bottom?", "It has to display the words \"Traffic Violations Bureau\" at the bottom of the ticket, if not then you can't file an appeal with the Department of Motor Vehicles." ]
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[ "Can I send an appeal by mail?", "Yes, you can. You should use the Traffic Violations Bureau Appeal AA-33 form and mail your appeal plus a 10$ appeal fee.", "Can I mail the DMV exhibits that can't be submitted online?", "Yes, you can mail any exhibits that you can't submit online. Take into consideration that any exhibits or documents not submitted to the hearing officer may not be filed with the appeal.", "What info do I need to submit for an Additional Argument?", "You can submit your name, date of birth and the 3-digit appeal access number.", "What would I need to submit when appealing a ticket online if I request a stay of a suspension?", "For that, you need to submit a written \"Stay Argument\"", "When can I appeal the denial of an application to reopen the default conviction?", "only after the DMV TVB Default Unit has denied your Application to Reopen a Default Conviction AA-3.3" ]
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[ "I want to know how to check the status of my appeal online", "you the Appeals Board will acknowledge the receipt of your appeal form and fee by sending you a letter.", "What is the time limit to submit an additional argument?", "you have to submit the additional argument before 30 days has passed since the transcript you ordered has been sent to you.", "What's next after ordering a transcription for my appeal?", "You have to mail the additional arguments to the Appeals Board before 30 days have passed since the transcript you ordered was sent to you.", "What service can I use to check my appeal status?", "You can use the TVB Traffic Ticket Appeal service to check the status of your appeal.", "What if I don't want to file the appeal online?", "Then you can use the Traffic Violations Bureau Appeal AA-33" ]
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[ "I need to know how to appeal a TVB ticket, please.", "How can I appeal a TVB ticket?", "You must file your appeal within 30 days of the date of conviction and pay a $10 non refundable appeal fee for each conviction appealed. This is the way you can appeal.", "What are the deadlines to submit an additional Appeal Argument?", "The Additional Argument must be submitted within 30 days after the transcript you ordered has been sent to you from the Transcriber. To send an additional argument after receiving your transcript, you must access the transaction again and enter the ticket number.", "Is it possible to order a transcript of my appeal?", "Yes, you can. When the transcript you ordered has been sent to you, you must mail the additional arguments to the Appeals Board within 30 days.", "What happens if my traffic ticket does not have the words \"Traffic Violations Bureau\"?", "In that case, you can't file an appeal with the DMV.", "I just sent my appeal by mail, was it already accepted?", "No,That does not mean that your appeal has already been accepted. This is determinated by the DMV Appeals Board after check the legal requirements of your appeal." ]
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[ "Hi, please i need info about appealing a TBV ticket conviction. Can you help me on this?", "Sure, no problem. To appeal a TVB, you have two options to do that. You can go online or you can make use of mail service.", "Ok. But i don't have access to a computer and sincerely i don't like using mail service.", "Well, i suppose i can go online. Can you tell me what i need to do or if there is any condition to appeal in that way?", "Sure. First, can you tell me when and where you received the conviction, please?", "Um, well, that was like a week ago and ocurred here in NYS.", "Perfect. As you was convicted in NYS and it was in a time period less than thirty days ago, then you can perfectly use the online option to appeal you TVB ticket conviction.", "Ok, thanks. Another question, can i bring an attorney with me to represent me on the appealing?", "Sure you can, In that case make sure to supply attorney's name and mailing address when you go online and be requested about that.", "Got it, thanks. Sorry but other thing is, do the ticket need to be branded as TVB or it doesn't matter?", "Yeah, it does need to have the words Traffic Violations Bureau on it, more precisely on the bottom of the ticket, or you won't be able to file it on the DMV.", "Ok i'll check on that. One more question, please. After i file the appeal, can i appeal the denial of an application, i mean, my application, in order to reopen the default conviction?", "Yes, you can, but only after the DMV TVB Default Unit has denied your Application to Reopen a Default Conviction." ]
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[ "Hi, i wanna know something about appealing a TVB ticket conviction.", "Sure, i can help you on that. Please, can you tell me if you are going to appeal via online or by mail?", "No, i'm not planning to use any of those.", "But if i'm needed to choose one, i may just go for the online option.", "I understand you need info about appealing via online, then?", "Yes, please. guide me through the online option.", "Perfect. To use the online option, you had to been convicted for traffic offense in a NYS TVB, plus that conviction must have occurred in the last thirty days.", "Ok. Oh and, you know, lets say i pass the procedure and after all that i get a denial on my application, can i appeal that denial later?", "You can surely do that. But you must know that you can only go for it after the DMV TVB Default UNit has denied your Application to Reopen a Default Conviction.", "I understand. So to summarize about what i need to use online,is been convicted in NYS TVB and offense less than thirty days, i'm right?", "That would be correct. Your offense must have been convicted in a NYS TVB and happened in a period no more than thirty days.", "Oh right, thanks. Glad i got it right. So, what about if a need to appeal something else apart from a TVB conviction?", "If you have some other penalty in addition to your current TVB conviction, you can make use of the Appeal From DMV Hearing Determination to process that.", "Um, ok, i'll have it into account. One last issue, what i need to submit if i'm going to have an attorney to represent me in the appeal?", "Well, if you are going to use representation, then in the online option, you'll need to submit your attorney's name and mailing address." ]
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[ "I would like to ask about a TVB ticket conviction.", "Do you want to appeal for a TVB ticket conviction?It can be done through online or by mail.", "Yes. That means, i could not go to a physical address to appeal?The only available options is through online or by mail?", "Yes and your appeal must be done within 30 days from the conviction date.", "Do i need to pay any fee to appeal?", "Yes. A $ 10 non refundable appeal fee is applied for each appeal within 30 days from the date of conviction.", "How to appeal it by mail?", "To appeal, you can use Appeal Form AA-33A to appeal a DMV determination other than a TVB conviction or penalty. You can mail your appeal and fee to DMV Appeals Board, P.O. Box 2935 Albany, NY 12220-0935.", "Can i submit an additional Appeal Arguemnt?", "Yes and it must be submitted within 30 days after your transcript were sent to you by the Transcriber. You may also do this after receiving the transcript by accessing the transaction again and enter either.", "Can NYS law requirements affect my appeal?", "Yes. Your appeal will be rected if it does not meet the requirements on NYS law.", "What should i do if i do not need the transcript?", "If you do not need the transcript, within 10 days of your appeal submission, you need to mail exhibits or arguments. failure in doing that, may result in the documents no be filed with the appeal." ]
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[ "I want to appeal a TVB ticket conviction.", "You can appeal online or via mail.", "I want to appeal a different way.", "Has the ticket conviction been issued in the last 30 days?", "No", "You can appeal via mail.", "I cannot send appeal via mail.", "You can not appeal the TVB conviction via phone.", "Ok i understand that you cant appeal via the phone.", "I hope this makes things clearer to you.", "Can i use the Appeal Form AA-33A", "Yes ", "When should the additional argument be submitted ", "It has to be submitted within 30 days." ]
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[ "I'm looking to appeal a conviction.", "Ok, Please use form AA-33 with a $10 fee.", "If you have other convictions, please use form AA-33A", "What convictions are those?", "Anything not covered by Form 33-AA", "You can do this via mail as well as in person.", "What if I didn't fill out the form quickly enough?", "You can check the status of all appeals on our website. If it wasn't filed quickly enough, please contact a local branch.", "What if the appeal doesn't meet DMV requirements but I already paid?", "You will receve a refund, *if* you cancel the appeal request before it is processed.", "Sounds ok to me, I guess.", "Is there anything else I can help you with today?" ]
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[ "My vehicle is already registered in New York", "What transactions can I do online?", "Some of the transactions you can do online are: Change your address, change the name or other information and check the status of your registration.", "Tell me about registering a vehicle in New York", "You have to register any vehicle owned by you or your business at a New York DMV office", "Would there be any problem if a don't answer a parking ticket?", "yes. The locality may contact the DMV about it and this can prevent the renewal of your vehicle and even suspend your vehicle registration.", "Ok, can you tell me now what do I need to register a vehicle?", "You should first complete the DMV's Document Guide to make sure that you have all the proofs of identification and documents you need before going to the DMV office.", "where should I register my business vehicle?", "If your business is located in New York then you should register it at the lock DMV office." ]
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[ "What resources do I count with?", "Some of the resources available to you are: Business regulated by the DMV (inspection stations, transporters, repair shops, etc), be able to determine if a car was flooded or stolen, to know if a family member died.", "What if I fail to answer a parking ticket?", "In cases like that, the locality can inform the DMV and this can prevent the renewal of your vehicle's certification and even suspend your vehicle registration.", "Tell me some transactions I can do online.", "Some of the transactions available online are: Change your address, change the name or other information, check the status of your registration, etc.", "Ok, what other resource is available for me?", "Apart from business regulated by DMV, determine if a vehicle was stolen or flooded and know the death of a family member, you can also get tips for buying a vehicle.", "What other information can I get?", "You can know about abandoned and unclaimed vehicles, apply for Clean Pass that can't be registered in New York, etc." ]
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[ "Hello, need some help on DMV resources", "Well, about that, you have some options. You have Businesses regulated by DMV such as Inspections Stations, Dealers and Transporters, Repair Shops, etc. Plus, the determination about if car was flooded or stolen, and the case of an deceased family member.", "What about parking violations? Or parking regulation? Does DMV have resources for those?", "Sorry, no. For those cases, you must get in touch with local authority. DMV has nothing to do about it", "I see, thanks. Is online registration renew an option for my registered vehicle, please?", "Sure, you have that option available to you.", "That's great, thanks. Other question, If i don't answer my parking tickets, it could cause me any issues related to my renewal?", "Certainly could cause you problems to do that. DMV can prevent your vehicle's registration renewal or even suspend such registration, until you are in order again. If that's your case, please take a look of local Traffic Courts.", "Hum, got it. Lastly, there is any special situations about vehicle registering in NYS?", "Sure, there is. DMV has some topics under the special situations tag. There is special procedures for agricultural and farm vehicles, homemade vehicles and trailers, or the sad situation of an deceased owner." ]
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[ "Good afternoon, was wondering if you can give me some related info on vehicles already registered in NY?", "On what kind of suspensions exist, to be exact.", "Sure, you have available information about suspension for parking tickets or for toll violations.", "Understood. Now, Do i need to register any vehicle i own in NY?", "Yes. Any vehicle you own need to be registered at DMV office. These apply for any vehicle you have, regardless if it is personal or for your business. You can consult the requirements for specific vehicle types.", "Good, and can you tell me what i need for register?", "Sure. You'll need to complete the DMV's Document Guide. That will help you to make sure you have all the corrects proofs of identification along with the other necessary documents, before you visit the DMV.", "Thanks, i'll make sure to follow it. Now please, wanna know what kind of resources you have available?", "No problem. DMV has some resources available. For example, there is Businesses regulated by DMV, as well as Inspection Stations, Dealer and tranportes and even repair shops. Also, you have resources to determine if a car was flooded or stolen and another resource for in case a family member dies.", "Glad to know you have those in any case i need it..Sorry, but can you check on me for my earlier question about suspensions?. It was parking tickets and toll violations, isn't?", "Totally correct.You have available information on those topics." ]
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[ "I am considering opening up a small used car lot in my town. Can I register and title the vehicles on my lot myself and then charge my customers for that? ", "Auto dealers can indeed register and title vehicles, and issue plates and charge a fee for this. ", "If I am the owner of a used car lot and I choose to register and title the vehicles on my lot myself, to they all have to be in my name or can I have one of my employees do this for me on occasion? ", "I do not intend to register every vehicle myself. I want this to be something my employees can do and to be able to charge my customers a fee for this. ", "Are you intending to become a full-time auto dealer? ", "I am indeed, yes. ", "If you are an auto dealer you can register and title the vehicles, issue plates, and charge a fee for this and the registration does not have to be in the owner's name, or for only one person. You can have the registration written up in any manner that suits your needs best. ", "What do I do if I want to renew a registration online? ", "If you want to renew a registration online, you can do so and print a 10 day document to use until your new registration arrives in the mail. However, you cannot do this if your vehicle has been altered or stretched to increase the number of passengers or if there are other special circumstances. ", "Where do I need to register vehicles owned by my business? ", "You must register any vehicle owned by your business at a DMV office. ", "Where do I place my registration sticker? ", "The sticker should be placed on your windshield. " ]
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[ "Do I need to register my car in New York if it's registered in a different state?", "Yes, you need to register any vehicle you own at the DMV.", "What do I need to bring to get it registered?", "Complete the DMV's Document Guide to make sure you bring everything you need.", "Can I renew my registration online?", "In most cases, but some vehicles can not be renewed online.", "What else can I complete online instead of going to the office?", "You have the ability to change your name or address and check your registration status online.", "Where can I register my car?", "You can register at any DMV office.", "Do any special situations apply to you, such as farm vehicles, no title or more than one owner?", "Yes, it's a farm vehicle.", "The procedure for registering that will be slightly different, so come to the office and we can walk you through it." ]
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[ "Hi, I'd like to know how can I get a motorcycle license?", "I mean, I already have ONE, but it's an out-of-state license, I came here last week and since I'm here in New York I want to change my out-of-state license for a New York license, is that possible?", "Do you want to become a resident of New York, or are you going to spend just a few days here?", "No, I don't want to become a resident of New York state. ", "I just wan't to know whether or not that is possible, since I don't want to go through the whole motorcycle road test again. I read something about a course, but that's basically like doing the whole test again.", "Don't worry. If you have a valid motorcycle license issued by another state where you are resident, you can drive motorycles in New York without any problem. But if you are into getting a New York license, visit the New York State Motorcycle Safety Program website, or call toll - free at 1 - 800 - 446 - 9227.You can get extra information on how to get a New York license without going to the whole process of a road test", "So is it really ok to drive here with an out of state license?", "How can I know if I have a valid license?", " null", "Btw, I know that here in New York the safety guideliness are a bit different from texas. Where can I learn more about motorcycle safety?", "Motorcycle safety information is available from the New York State Governor's Traffic Safety Committee." ]
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[ "Hello, I recently moved from Texas, and I already read a few stuff about how to change my license. But I need additional information regarding my road test , could you help me out?", "You need to know if you can get the road test waived?", "Yes. I don't want to go through a motorcycle road test again. I already own a motorcycle license. ", "We can waive the test if you are qualified and you complete an approved course.", "Do you want more information? ", "Yes, I'd like to get more information.", "To get more information please visit the New York State Motorcycle Safety Program website, or call at 1 - 800 - 446 - 9227", "Thanks! BTW, I'm planning to stay here for a few months so I'd like to become a resident of New York. In that scenario, would I be able to exchange my out of state motorcyclel license for a New York one?", "Yes, when you become a NY resident, you can exchange your license for a NY license.", "In the meantime would I be able to drive a motorcycle with my out of state license?", "Yes! You can drive normally as long as you have a valid motorcycle license issued by another state where you are resident. ", "How can I know if I have a valid motorcycle license from another state?", "One more quesiton, I personally know that here in New York safety guidelines are different, I want to learn more about that, what can I do?", "Motorcycle safety information is available from the New York State Governor s Traffic Safety Committee." ]
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[ "I would like to know how to get motorcycle license,please.", "If you reside in New York, you must have a Class M or Class MJ driver's license or a learner's license to ride a motorcycle.", "How can I get a motorcycle license?", "Have you applied for a motorcycle permit at a DMV office?", "I have not done it.", "Can you give me some tip that can be useful in my motorcycle road test?", "Have at least 30 hours of practice before taking your road test.", "Do you have a Class MJ permit?", "Yes, my permit is Class MJ.", "If you are under 18, you must obey the restrictions and requirements for drivers under 18.", "I have an out-of-state motorcycle license, Can I drive in New York with it?", "Is it valid in New York a motorcycle license issued by another state?", "Yes, you can drive motorcycles in New York State with a valid motorcycle license issued by another state." ]
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[ "I want to get a motorcycle license, give me some info about it, please.", "If you are a New York State resident, you must have a Class M or Class MJ driver license or learner permit to drive a motorcycle.", "Just to confirm... do you need a motorcycle license?", "Yes, I need to get it.", "First of all, you must first get a motorcycle learner permit. The DMV will offer you 3 types of documents. for more information, see \"Enhanced , REAL ID and Standard documents\".", "I already have a New York State learner permit, Does this permit help me?", "Yes, bring the document to a DMV office and a $10.00 payment for the application fee and the motorcycle license fee.", "What if I don't have another class of New York State driver license?", " You will receive your motorcycle license with your photo by mail about 2 weeks after your road test and you don't have to visit a DMV office.", "Can I get the motorcycle road test waived?", "Yes, we can waive the test if you are qualified and you complete an approved course.", "Have you already got information about approved courses in your area?", "Yes, I got some info about it, thanks.", "Ok, anyway, you can visit the New York State Motorcycle Safety Program website or call toll-free at 1-800-446-9227.", "What if I pass the road test?", "You will receive a temporary motorcycle's license from the examiner." ]
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[ "How do I get a motorcycle license?", "In order to drive a motorcycle, every New York resident must have a Class M or Class MJ driver license or learner permit which entitles them to drive a motorcycle", "What are the steps involved in getting a motorcycle license?", "Your first step is to apply for the motorcycle permit at a DMV office", "How do I apply for my motorcycle permit at a DMV office?", "You must first study the NY State Motorcycle Operator's Manual and prepare yourself for the written test that is involved", "Does it make any difference if I already have a New York State permit or driver license?", "If you already have this, bring this with you along with a payment of $10.00, which is the application fee", "Do I get a motorcycle license directly after applying or are there steps involved?", "Firstly, you have to get a motorcycle learner permit. The DMV offers 3 different types of documentation, which are Enhanced, REAL ID and Standard documents", "Can I operate a motorcycle in New York if I hold an out-of-state motorcycle license?", "Yes, provided you have a valid motorcycle issued by another state where you are resident", "I don't have a valid motorcycle license from another state" ]
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[ "Good morning, need some help with a vehicle bought on a auction.", "I'm needing to know some more info about that topic, please.", "For that kind of issues, you should use the form MV-82.1, also known as Vehicle Registration / Titling Application.", "Do you need a specific information for registering? ", "Yes, i would like something more specific, as i'm interested on various types of vehicle.", "If that's the case,you can find that specific information referring to the web pages listed on DMv's page.", "I'll make sure to check it. by the way , what i need to know about registering a vehicle, but having a title already?", "You should find out more about that with your insurance company for sure.", "Do you have any documents, i.e, driver license, learner permit or non-driver ID card, for use as proof of identity?", "Yes, i do have those. Well, my driver license to be exact.", "That's good. In case you didn't have one, you could have used the other kinds of proof." ]
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[ "Where can I get additional information regarding the process of registering a vehicle I bought at a sheriff or marshal auction? ", "Do you need more help regarding this topic?", "Not at the moment, I'm only querying this currently", "Are you a resident of the United States?", "If I wasn't a resident of the US, would I be able to register a vehicle in New York that I bought at a sheriff or marshal auction?", "If you are not a resident of the US, you can register a vehicle in this example so long as you meet the registration requirements", "I do meet the registration requirements", "Because you meet the registration requirements, you can register the vehicle here", "What are the rules regarding Vehicle Identification Numbers on vehicles or motorcycles?", "New York State has laws regarding VINS which are there to protect consumers" ]
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[ "Hi, I bought a car from marshal auction. How can I register it?", "So you you must bring some things to DMV, so can you bring?", "No I have no time for that nowadays.", "But do you know that to register you must bring some document to DMV?", "Yes you are right. But no time. I want to find another way.", "How can I learn more information about that?", "You can visit webpage.", "And I am not a US resident. Is that a problem to register?", "Not it is not. One rule is to meet the registration requirements", "And I heard Vehicle Identification Numbers (VINS). What is that?", "It exists to protect you. It is vehicle identification number.", "And if I have a title? What changes?", "Ok I can send an email. There is some issues about that." ]
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[ "Hi, I recently bought a vehicle at a marshal auction. Could you tell me about any fees I will have to pay?", "Fees are determined by the vehicle's weight and your place of residence. If it's a first time registration, then there will be additional costs like sales tax.", "Is this the first time that you are registering this vehicle?", "Oh I have a special registration, so I don't need another.", "Most counties require a 1 or 2 year registration fee as a vehicle use tax. Does this apply to you?", "Yes it does.", "Do I need to give the VIN number when I register?", "Yes it is necessary to submit this information.", "What type of insurance information do I need to submit?", "You will need both your NY State Insurance ID cards and the electronic notice that your insurance company will provide to you. Both are required.", "Sounds complicated, is this information online?", "Yes there is a list of relevant webpages to help you.", "What documents do I need to bring as proof of i.d.?", "You must be at least 16 years of age and the best card to bring is your currentNew York State driver license learner permit , or non - driver ID card. The card may be expired but only for less than 2 years from the current date." ]
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[ "What items should I bring to the DMV if I want to register my vehicle?", "You will need to bring at least one of the following: a copy of the sale, the make, year, and VIN number of the vehicle, or a copy of the newspaper ad containing the aformentioned items.", "Can I bring a copy of the newspaper ad or does it have to be the actual newspaper?", "You may bring in a copy of the newspaper ad if you don't have the original.", "Where can I find additional information?", "You can find additional information on all of the websites that are listed on this page.", "To register a vehicle in New York, do I have to be a United States citizen? ", "You do not have to be a United States citizen to register a vehicle in New York as long as you meet certain registration requirements.", "Are you a non-resident who wishes to register a vehicle?", "That's correct, I am not a United States citizen.", "Do I need to notify the owner of a car I bought at a marshal auction?", "Yes, if the car was bought in New York City, the Marshal or Sheriff will have proof of statement that they attempted to notify the owner of the vehicle. ", "Will the VIN number of my vehicle be shared?", "Yes, your VIN can be shared but it is in order to protect you and other consumers." ]
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[ "I have a vehicle from an auction and I wanted to know what I need to bring to the DMV when I register it", "did you buy it within New york city?", "yes", "we need a copy of the posted notice of sales or\n a copy of the newspaper ad containing\n the vehicle year , make and VIN\n [11] the name of the newspaper and the date the ad was published\nor\n [12] a statement from the Marshal or Sheriff that they complied with the law in regard to public notification or sale\n[13] All of these documents\n [14] a completed Vehicle Registration / Title Application PDF [ 2 ] MV-82\n [15] the Marshal 's or Sheriff 's Bill of Sale , [16] which must contain the following\n [17] a description of the vehicle year , make and VIN\n [18] the place , [19] date , [20] reason and circumstances of seizure\n [21] the name and address of the purchaser and the price paid\n \n [26] if the vehicle was sold within New York City , [27] a copy of the judgement or execution order giving the Marshal or Sheriff authority to sell the vehicle\n [28] if the vehicle was sold within New York City , [29] a statement by the Marshal or Sheriff that they had notified or attempted to notify the owner and lienholder that the vehicle was being auctioned\n [30] the current NY State Insurance ID card auto liability insurance 1\n [31] your NY State driver license , [32] permit , [33] non - [34] driver ID , [35] or other proof of identity 2\n [36] Payment for fees and taxes or proof of an exemption [ 3 ]\n [37] If you register for a business or organization , [38] also bring proof of incorporation .3", "queens is NYC right, it counts as within NYC? just asking since i'm not from around here", "yes it is, so bring the documents and don't forget a statement by the Marshal or Sheriff that they had notified or attempted to notify the owner and lienholder that the vehicle was being auctioned", "and is there anything about VINs", "yes, In an effort to protect consumers the DMV has info about New York State laws pertaining to vehicle identification numbers [ 6 ] also called VINs", "what types of payment do you accept?", "we accept cash, personal check or money order and most credit , pinless debit or prepaid cards American Express , Discover Card / Novus , MasterCard , VISA", "can I split payment between two acceptable forms of paying?", "yes, You can split your payment between cash and check if you need", "about how much will I have to pay?", "You can estimate the registration fees [ 4 ] you will need to pay" ]
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[ "Hello, I'm looking to replace my license, but needed to know if i need to do an eye exam for that?", "No, there's no necessity for an eye exam for you in order to replace your document.", "Ok, thanks, Now. i'm a army veteran, this condition has anything to do with my license? It is applicable to it?", "I mean, i'm honorably discharged and wanted to know if there is any benefit from that with my license.", "Sure, no problem. If you have your U.S military veteran condition already established, then you can have the word \"veteran\" printed on your NYS driver license or non-driver ID card.", "That would be great. Something else, it's allowed for me to request my license delivered to an alternate address?", "Yes, you are allowed to request that. In that case, you need to include an additional note stating that request and print the alternate address you want your license delivered. Please be aware that you must'n write the alternate address on the form MV-44. That form should have is the address listed on both your photo document and DMV record.", "Right right. Better write that down. Another question. Where should i go if i need make any changes on my document's personal information?", "If that will be the case, you'll need to go to a DMV office, checking how to change your information before hand.", "Will do, thanks. I heard the other day something about license being enhanced or something. How do i know if my license is some of that?. Mine's says it was issued May 24, 2017.", "Well, in that case, you have a standard document. That applies for any document issued before October 30, 2017 and wasn't Enhanced already in that date." ]
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[ "Hi, i'm about to start the process to replace my license. I was wondering if there is a fee involved?", "Sure, there is one. For replacing, the fee is $17.50.", "Ok, i understand. Which payment options do i have when i apply both mail and going to DMV's office?", "Well, DMV puts a wide array of payment options when you apply via mail or in person. For those, you can use credit / debit card, check or money order made out to Commissioner of Motor Vehicles. On the contrary, only debit / credit card will be available for payment if you apply online.", "Wow, is good to know that. Oh, what about if i get robbed my license, can i get a replacement?", "Well, in fact you can get a free replacement. You must go to a police agency, and ask for the form MV-78B. I must remark that you will only get that form from police, not from DMV.", "In that case, could i just waive the fee, being my license lost due to a crime?", "If that what you want to do, then you must apply for that in aDMV office, showing a MV-78B form along with your application.", "Ok, i'm taking notes about it. Now. a last question, It is possible to get my license delivered to another address not being listed?", "It is indeed possible. Just add a note and print the alternate address in a clear way. Don't use the form you are using for application to write the address. That must remain as is listed on your DMV record." ]
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[ "If I wanted to amend my address and mailing information when seeking a replacement license, what do I do?", "In order for me to replace my license, is there a form that is mailed to me?", "We mail the necessary documentation to the mailing address that we have on our records, or an alternative address that must be provided by you. If you want to amend an address, see the Address Change section on the website", "Ii ordered a replacement license over 2 weeks ago and have still not received it, what do I do?", "If this is the case, you will need to contact us ", "Are there specific rules surrounding temporary visitors and international students regarding replacement of licenses?", "Are you classed as a Temporary Visitor or have you had your Temporary Visitor status extended?", "No, I am not in that category", "What happens if I need to replace my license and I am overseas?", "Will you be requesting a replacement license from overseas?", "No, this doesn't apply to me", "What are the new rules surrounding my license being issued before October 30, 2017?", "If your license was issued before October 30, 2017 and is not enhanced, you have what is known as a Standard Document" ]
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[ "I am looking for information regarding a replacement license", "Your license or permit can be replaced if it is lost, stolen or destroyed. It cannot be replaced if it has expired", "Are you turning 21 soon?", "Yes I am", "In this instance, if you are looking for a replacement of your license or permit, you should order the replacement within 40 days of your birthday", "Is there a way that I can have my replacement license sent to an alternative address rather than the address on my file?", "You can seek a replacement to an alternative address by including an additional note with your application and clearly stating the alternative address. Do not include this alternative address on the form MV-44. This form must show the address that is already listed for you", "Can I get a replacement license at a DMV office and get an Enhanced or REAL ID?", "You are not obliged to get an Enhanced or REAL ID but starting in October 2020, if you have a Standard license, you will not be allowed board a domestic flight unless you have your passport", "Do you currently have a Standard license?", "No I don't ", "What happens if I get a replacement Standard license by way of mail?", "In this case, your new license will show \"NOT FOR FEDERAL PURPOSES\"" ]
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[ "Where can I get a REAL ID? ", "Are you planning on using air travel in October of this year or beyond? ", "I will be flying both internationally and domestically quite often. Will I be required to have the REAL ID? ", "Yes. If you have a standard license you will not be allowed to board domestic flights beginning in October unless you have a passport. ", "If I had a REAL ID, but it has been misplaced, can I replace it by mail? ", "Yes, indeed, you can. If you already have an Enhanced or REAL ID you can replace by mail and your document type will stay the same. ", "What is the charge associated with replacing a REAL ID by mail? ", "You should include a money order or check for $17.50 made payable to \"Commissioner of Motor Vehicles\". ", "What is the address for replacing a REAL ID by mail? ", "If you would like to accomplish that by mail, you can send your request and check or money order to NYS Department of Motor Vehicles, 207 Genesee Street, Suite 6, Utica, NY 13501-2874.", "What forms of payment were acceptable for paying for the replacement of my REAL ID by mail? ", "If requesting by mail, you can include a check or money order. ", "What forms of payment would be accepted if I went to the DMV? ", "If you went to the DMV, you could pay by check or money order or you could pay using an American Express card, Discover card, MasterCard, MasterCard debit card, VISA Card, or Visa debit card. ", "How do I request to update to the REAL ID if I have just moved to a new address and need to replace my licenses anyway? ", "If you have recently moved, you need to first change your address and then order the replacement card." ]
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[ "How can i replace my license or permit?", "Before you decide to have a replacement of your license or permit, you first need to satisfy the conditions for replacement. Did you just update your address? or did your license or permit were stolen, destroyed or lost?", "No. I am turning 21 soon.", "If you are turning 21 soon, you can order within 40 days of your birthday date.", "However, i am currently abroad. Can i mail my application?", "Yes. You can mail it with a completed Application for Permit, driver license and payment of $ 17.50. Remember to send also pre - addressed priority mail return envelope to help ensure we send your license to the correct address.", "So does that means, i will get my document through mail?", "Yes. We will mail it to the current mailing address that we have. This is also to verify your change of address when needed.", "However, if you are ordering your duplicate and it has been 2 weeks since but you still have not receive it, please contact us [10].", "Okay. I will take note to that.", "You can contact us at [10].", "If i just updated my address, you will send it to that current address right?", "Yes. We will send it to the address on the record during your time of order. So please remember to change the address first before ordering the replacement." ]
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[ "I need the address for mailing", "Do you need to update your own address?", "No", "Do you need to provide a temporary address?", "Yes", "You can provide a temporary addresss when you order by mail or at a DMV office.", "OK yes I'l do that", "Update to previous: No I can't.\nI need to send my license to an alternative addresss", "If you want your new driver license sent to an alternate address, include an additional note and clearly print the alternate address.", "Can I change my name on the license?", "To do that you will need go to a DMV office.", "How do I replace my license when overseas?", "To do that please submit a completed Application for Permit, Driver License or Non - Driver ID Card PDF MV-44" ]
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[ "What exactly does Self-Certification mean in relation to driving?", "Is there any way that I can change my self-certification driving type online?", "Unfortunately, you must go to a DMV office to change your self-certification driving type", "Is there any way for me to know that the DMV received my self-certification/Medical Examiner's Certificate Information?", "What action do I follow if I am self-certified to driving types NI & NA?", "To confirm that you are self-certified to driving types NI & NA, you should have a medical certification status of either \"Certified\" or \"Not Certified\"", "I received my Medical Examiner's Certificate back in the mail from the DMV along with a rejection letter, why is this?", "The rejection letter explains why this was returned to you", "Does the rejection letter mention anything about missing or illegible or incorrect information?", "No, all information that I supplied was correct", "What can I do if my CDL gets downgraded because of my \"not certified\" medical status?", "In this instance, you will need to attend your local DMV office to upgrade your license back to a CDL" ]
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[ "Hi, i'm need to know how i can do self- certify?", "Sure. Are you a commercial driver or you are trying to self-certify to a non-excepted driving type NA or NI?", "No, i'm not any of those.", "Ok. Please, can you tell me from the following, which are you trying to self-certify: Non-Excepted Interstate, Non-Excepted Intrastate, Excepted Interstate or Excepted Intrastate?", "I'm going to apply for the NI certify. Can you tell me what i need to know about it?", "Well, if you are going for Non-Excepted Interstate, that would mean that you are in for commercial driving operations, being able to go across state lines. Also, you are required to meet the requirements from Federal Medical.", "Right ,right. Well, thanks. Um, and what about changing my driving type?. I mean, if i want to change my self-certification, i can do it via online?", "Sorry, but no. For that kind of request, you'll have to go to an DMV office.", "Oh, ok, that's a boomer. Fine, one more question. A little ago i sent to you my medical examiner's certificate and yesterday i received it back in my mail with a rejection letter, why's that?", "You can find the rejection details by reading the letter. It's all explained in there." ]
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[ "Good morning, i'm in need of some info about self-certification.", "I sent a Medical Examiner's certificate a few weeks ago, and now i got it back by mail, Why it was rejected?", "That information can be found on the content of the letter itself.", "Um, it says something about doctor not being listed on some registry?", "Yes, that would be the National Registry of Certified Medical Examiners Search. If your doctor is not listed there, then you must get a new exam practiced by a doctor listed on that registry.", "Um, ok. It also says something about wrong information?. I was pretty sure to check that info.", "Could be he made some mistake while making your exam. If that so, contact him/her so he can amend it.", "I have a CDL license, which was issued before 1999. It is ok to keep it? Because i'm not part of any federal operation, by the way.", "There's no problem with that. you can keep it alright. In fact,you are elegible for Excepted Intrastate. For that, you must check you license has the required restrictions.", "What about if it was downgraded because medical status?", "If that's the case, you'll need to visit a DMV office near you to pass the process for upgrading back your license to a CDL." ]
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[ "Yeah, hi, i'm looking for some info on self- certification.", "Are you going to self-certify?", "Yes, i want to do that.", "That's ok. You'll be complying with the new federal regulations that require from all commercial drivers to certify to DMV the type of drive they are performing.", "Ok, thanks. In that regard, my CDL was recently downgraded because that lack of certification in my medical situation, can i have it back as it was before?", "Yes, you can. You'll need to visit a local DMV office in order to upgrade back.", "Got it. Um, i was told i need to be signed up into DMV's page to check my certification status, is that correct?", "Well, it certainly will make your process more easy for you. Being signed up, you'll just need to go to License Status section, so you can determine how is it going with youe self-certification driving type, medical certification status and medical certification expiration date.", "Ah, certainly sounds great. I'll sign up later. Other thing, i'm not so good with dates, is any way you can remind me when some of my documents is about to expire?", "No problem. DMV take care about that, sending you reminders about your CDL and medical certifications status and related information, including expiration dates.", "Great. what i need to do or where to go for sign up for those reminders, please?", "You just need to make use of the Get mail and/or text reminders option in your DMV profile." ]
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[ "Yes, good afternoon. I need some guidance in self-certification, please.", "No problem. Are you aware why you have to self-certify?", "Yes, i think i know what is it about.", "Just in case you don't have all the information, let me fill in for you. New federal regulations require from all commercial drivers to certify to DMV the type of driving they perform or expect to perform. From there the necessity of self certify.", "Yeah, i know. I tried to do it already but i receive my medical examiner certificate back in my mail some days ago. That's why i wanted to ask here what happened.", "You can find rejection's cause by reading the letter throughly.", "Have you checked the certificate in case any information was incorrect, missing or illegible?", "No, i haven't.", "Can you tell me what advantage i get sign in up for MyDMV?", "Sure. It can give you more control about your doings for check your certificate status, just checking under License Status.", "Umm, is there any way to receive reminders for this type of procedures?", "Yes, there is. Use MyDMV and go to Get Mail and / or text reminders." ]
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[ "I need more info on self-certification", "Do you need to self-certify?", "No", "Do you want to know the self-certification driving types?", "No", "Do you want to know what happens if your driving type changes?", "Yes", "If your driving type changes you must go into your local DMV office to change your self - certification driving type and have your license amended to add or delete the appropriate restrictions", "What do I do next if my driving type changes?", " You must go into your local DMV office to change your self - certification driving type and have your license amended to add or delete the appropriate restrictions. A transaction fee will apply, if you are self - certifying to a non - excepted driving type NA or NI", "When will I know if the DMV has received my self-certification?", "DMV is entering commercial driver self - certification and medical certification data daily, however due to the volume of responses it could take a period of time for a driver record to be fully updated", "What happens if my CDL was downgraded because of your \" not certified \" medical status", "You will need to visit a local DMV office to upgrade your license back to a CDL", "Do I need a medical examiners certificate?", " If you expect to operate in an excepted driving type EA or EI then a Medical Examiner s Certificate is not required. You will need to have the appropriate restrictions added to your driver s license A3 and/or K" ]
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[ "i'd like to learn more about self-certification\n", "sure, what would you like to know?\n", "why do i have to self-certify?", "there are many different types of reasons you need to self certify. what would you like to know?", "I just want to know why i have to self certify. could you explain it a little bit more", "there are many different types of self-certification driving. would you like to know the types?", "yes please, what if my driving type changes?", "if your driving type changes you must go to you local DMV to change it ", "null\n", "what driving type should i choose if i have a current CDL license with no restrictions but no medical examiner certificate? I don't use my CDL license to drive commercially but don't want to downgrade because it is a while before it expires.", "you will need to go to the DMV to change it as it is a requirement for all CDL drivers to certify to the type of driving in which they operate.", "what driving type should i certify to if i have a DOT Medical examiner's certificate?", "you should certify to the type of driving in which you operate", "perhaps you should consider having the NI driving type?", "as stated before i already have a Medical Examiners Certificate." ]
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[ "I want more info on self-certification?", "Do you want to self-certify?", "Yes", "New federal regulations require all commercial drivers to certify to the Department of Motor Vehicles DMV the type of driving they perform or expect to perform. Drivers that self - certify to a non - excepted driving type NA or NI are also required to submit a copy of their USDOT Medical Examiner s Certificate", "Do I need to provide a Medical Examiner s Certificate if I work for the school system?", "Do you operate in an excepted operation such as a school for a private service?", "Yes", "You can choose EI instead of Medical Examiners Cerificate in that case", "Does it include field trips?", "School operation is defined as \" school to home / home to school \" operation and includes interstate operation for school operation only. This does not include field trips. Only applicants employed by a municipality can drive for out - of - state field trips", "What driving type should I certify to if I have a valid DOT medical examiners certifcate?", "ou should certify to the type of driving in which you operate or expect to operate and your CDL will have the restrictions for that driving type", "Are you capable of obtaining a Medical Examiner s Certificate?", "Yes", "The NI driving type will allow for the broadest commercial operation capability with no license restrictions applied", "Is anything else required?", "You will need to have the appropriate restrictions added to your driver s license A3 and/or K" ]
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[ "I would not want to commit a driver Violation Point System, so I would like to know what it is.", "This system is for the state of New York to identify high-risk drivers. The DMV assigns points to these drivers each time they commit certain infractions.", "Do you have 11 or more points in an 18-month period?", "No, I don't have that many points.", "I'm not sure how many points I have, how are those points calculated?", "You must be convicted of the traffic violation before points are added to your driving record. Your point total is calculated based on the date of the violation , not the date of the conviction. The points for violations that all occurred within the last 18 months are added to calculate your point total.", "Are there any violations that I could commit that are not worthy of points?", "Yes... bicycle violations, pedestrian violations and parking violations.", "What happens if I am in New York and receive more than 6 points in 18 months?", "You must pay a Driver Responsibility Assessment fee.", "A few months ago I was in another country and was convicted of a traffic violation, will I have problems here for that?", "No, unless the violation you committed was in Ontario or Quebec." ]
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[ "Good morning. I heard about some driver points the other day, do you have any info about it?", "Good morning. You are talking about the Driver Violation Point System. It's a system that allows the NYS DMV to identify high risk drivers and take pertinent actions against them. Works on an assigned points basis for certain traffic violations.", "Do you know how many points do you have in your license?", "No, i don't know.", "How i don't get points, by the way?", "Well, you won't get any points in case of any of the following: any bicycle violation, any pedestrian violation or any parking violation.", "Ok, got it. Uh, and what happens if i'm out of NYS?", "If the violation occurs outside NYS, your driving record won't be affected by the violation, because it's outside NYS jurisdiction. Only exception is, if the violation happens to be in Ontario or Quebec.", "Ok, thanks. May i know how my points are summed up, please?", "Well, in first place, you must have a conviction by traffic violation. After that, points are added to your driving license. Second, the number of points to be added are based on your violation's date, not conviction's. And lastly,If the violation occurred within the last eighteen months, you'll certainly have those points added to your license." ]
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[ "Hi, i got a ticket the other day and i was said i was going to get some points assigned to my license. What can you tell me about that?", "No problem. Those points are representative for the Driver Violation Point System, a way for the DMV to identify high risk drivers and take pertinent actions against them.", "Have you commited any traffic violations in the last 18 months period?", "No, i haven't been in any traffic violations in that time.", "I heard about a Point Reduction Program thing, is that a real thing?", "Yes, sure is. It's a DMV feature, which allows you to take a DMV- approved Point and Insurance Reduction Program that will help to prevent you lose your license in case you have already 11 or more points on your driving record.", "Oh, that's very nice of DMV. Say, what if i have a violation in my record and i didn't do it, but someone else did?", "If you believe that is the case, you can make use of the hearing resource. but be aware that the hearing is not for probation of guilt or not.", "Oh, i see. Um, i'm dragging a out-of-state violation conviction, that does affect my driving record in any way?", "Not at all. If you have any out-of-state conviction, it won't have any effect on you driving record. But if you were convicted on Ontario or Quebec, indeed it counts for your driving record." ]
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[ "Hi, i was told something about a Driver Responsability fee, what's that?", "The Driver Responsability Assessment fee is a special fee that you must pay if you receive 6 or more points on your NYS driving record in the last 18 months.", "Yeah, that's my case, i have 8 points in my license.", "Then you definitely must pay the fee.", "I was wondering, about a month ago i was convicted for a violation but it wasn't me, what can i do about it? Is there any resource i can use?", "You can use the hearing resource for case revision. But if you're looking for a non-guilty outcome, i'm afraid DMV hearing isn't for that.", "Is there any way i can put down my points account?", "There is. You have the Point and Insurance Reduction Program course. It's a DMV-approved course that will help to prevent you from losing your license in the event you accrued 11 or more points in your record.", "Isn't that great, huh?. Now please, if happens i'm out of the state and i'm convicted for any traffic violation, that will affect my record in NYS?", "Don't you worry. Unless that violation occurred on Ontario or Quebec, any out-of-state conviction won't be adding any points to your driving record." ]
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[ "I have a query in relation to the Driver Violation Point System, what exactly is it and how does it operate?", "The Driver Violation Point System is a way for the DMV to highlight high risk drivers and allocate points for certain traffic violations that may occur", "Do you have any points from this Driver Violation Point System?", "Yes I do, what is the maximum number of points that I am allowed accrue?", "If you receive 11 points in any 18-month period, you r driver license can be suspended. This is not the only was that your license can be suspended, consult the Suspensions and Revocations section of the website", "Could you tell me some more about the Point and Insurance Reduction Program?", "The Point and Insurance Reduction Program is DMV approved, which ultimately helps prevent you from losing your license, should you have accrued 11 points or more on your license", "When are points not assigned in the NYS Driver Point System?", "Instances where points are not assigned are associated with violations relating to bicycles, pedestrians or parking", "How are the total number of points on my license calculated?", "A conviction of a traffic violation has to occur before points accrue on your license. Your points total is calculated based on when you received the violation, not the date of conviction. Points are calculated on any violations that occurred within the last 18 months and are added together to give a total" ]
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[ "Hello, I need some information about surrendering my IRP registration.", "Do you know how I can surrender my IRP reg at the customer service counter in Albany?", "To surrender your IRP registration you have to complete and sign form Schedule A & C pdf", "Ok, and what if I want to renew my IRP later and didn't surrender my plates?", "You can do that, but you'll be charged a registration fee for an entire year. ", "I ask you because my apportioned plates got lost. Is there a way to sort that out so I don't get charged that fee? ", "You can get a completed form Report of Lost or Stolen Motor Vehicle Items MV-78B from a police agency and send form MV-78B with form IRP-6.", "Where could I surrender my items? I have another plate I'd like to surrender. ", "You should sent it to International Registration BureauPO Box 2850 ESPAlbany NY 12220 - 0850s\n", "That's really far from where I live, I can't afford going there. I want to send them by mail, can you give me some information about that?", "You have to complete and sign this form Schedule A & C pdf" ]
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[ "I would like to know how I can surrender IRP registration and plates.", "Specifically, what should I do to surrender IRP registration and plates?", "You must complete and sign form Schedule A&C.", "One of my plates was stolen, what should I do?", "You must complete the MV-78B form from a police agency and send it with form IRP-6, surrender the apportioned plates only if no vehicle will replace the current vehicle.", "And what if one of my plates is lost?", "It is the same procedure as with a stolen plate. You must complete the MV-78B form from a police agency and send it with form IRP-6, surrender the apportioned plates only if no vehicle will replace the current vehicle.\n\nYou must return the unused cab card, sticker and license plates distributed within 60 days after your original receipt or within 60 days after the effective date of registration renewal.", "I don't want to renew my registration, how can I surrender an IRP registration in this way?", "send the apportioned plates and the cab card to the address you see below.", "Where should I send the surrendered items?", "Send it to International Registration Bureau, PO Box 2850, Albany, NY 12220-0850.", "How can I get a refund of the IRP registration fees I paid to the state of New York?", "You only qualify for a refund if you surrender the apportioned plates to the NY State IRB and any of these listed conditions occurred:\n\n- The NY State IRB made an error and the error is on your invoice.\n- You paid duplicate apportioned registration fees for the same vehicle or vehicles." ]
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[ "Hello, i was told to use this for getting info IRP registration and plates?", "Are you looking to surrender an IRP registration to avoid renewing the registration?", "Yes, i want to do that.", "In that case, you must send your apportioned plates and the cab card to the address we give you.", "And if i'm located in Albany?", "Then you must surrender the IRP registration and delete the vehicle from your fleet along with the completion of form Schedule A&C.", "Ok, thank you. Another question, i've paid fees in other jurisdictions, It is possible to get a refund for those IRP fees?", "Yes, it is possible. With that intention, you must meet the following: the other jurisdiction made a mistake and that mistake is in your invoice and you paid the registration fees twice for just one vehicle. If you meet those, then a refund request is indeed possible.", "None of your plates are lost or have been stolen, don't they?", "In fact, yes. Some pair of plates of mine are lost right now.", "Very well. Then you should go to a police agency and get a MV-78B form for Report of Lots or Stolen Motor Vehicles Items and once completed, send it along form IRP-6." ]
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[ "I want information about how to surrender a an IRP registration please.", "The reason for surrender is because you do not want to renew your registration?", "No, that is not the reason.", "I just don't have time to do it right now, can I to renew at another time?", "Yes but if you do not surrender your apportioned plates, you will be charged a registration fee for the entire year.", "Where should I sendthe surrendered items?", "You must send it to International Registration Bureau, PO Box 2850, Albany, NY, 12220-0850.", "How to get a refund from the New York state portion of the IRP registration fees I paid to other jurisdictions?", "You may request that refound only if the other jurisdiction made an error and the error is on your invoice and/or you paid duplicate apportioned registration fees for the same vehicle.", "One of my apportioned plates was stolen, what should I do?", "Fill the form \"Report of Lost or Stolen Motor Vehicle Items MV-78B from a police agency and send form MV-78B with form IRP-6 Surrender the apportioned plates only if no vehicle will replace the current vehicle." ]
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[ "Hello, I need to replace my title certificate. But I'm busy at work almost every day so I can't go to DMV, so I want to do that by mail, I already tried but I think I messed up. Could you help me with that?", "Did you aready send any documents to DMV?", "Yes, I sent two documents but It seems that either, those were wrong documents, or I missed some documents when I sent them. ", "Ok, no problem. I'll tell you what documents you need to send; if you already sent one of the documents on the list, simply send the ones you didn't send. DMV save all of that, so when you submit the ones you missed DMV will start your process.\n1) A completed Application for Duplicate Title PDF MV-902s\n2) Proof of Identity: this can be a photocopy of your NY State driver license, driver permit, or non-driver ID. You can see the Title PDF ID-82 for more acceptable proofs. \n3 A personal check or money order for $20, paytable to Commissioner of Motor Vehicles\n", "Thanks. I want my son to apply for a title certificate, but I'm lost and I don't know how to apply for it. I did mine, ages ago so It's out of my memory. ", "You have to use the Application for Title Only PDF MV-82TON, and follow the instructions carefully. ", "Would it be a problem if he moves later? He's already 18 and has plans on moving out. ", "He'll have to change his address. ", "What would he need to do update his address?Does he have to communicate with DMV or send them some items to their office? ", "He'll have to go to a DMV office and provide a completed Application for Duplicate Title PDF MV-902s a proof of identity and $ 20.00 for the replacement fee. Pretty much the same for replacing a title certificate. \n", "Ok, one more question. Regarding my replacement title, I reckon I have some time today to go to a DMV office, I think it'll be faster than doing it by mail. Would I be issued my replacement immediately?", "No, you won't be issued the replacement title while you are there. All title certificates are printed in a secure facility in Albany and are mailed to the owners. For this reason I suggest you stick to doing the whole process by mail, since it's faster and you can do it from the comfort of your home. " ]
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[ "I want to know how I can replace my title certificate.", "What is the express mail?", "It's about sending you a replacement by express mail. This will cost extra and you will need to sign for the delivery.", "Where should I deliver the requirements?", "You must bring to a DMV office a completed Application for Duplicate Title MV-902.", "How do I request a title certificate?", "Use the Application for Title Only MV-82TON and follow the instructions carefully.", "What should I do if I am about to move?", "You need to learn how to change your address.", "What items should I send to the DMV office?", "Send a completed form \"Application for Duplicate Title MV-902\"." ]
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[ "Hey, i was looking for information to replace a title certificate using mail.", "Are you sending any items to the DMV?", "Yes, i'll do it.", "Perfect. Then make sure you send a completed form MV-902 also know as Application for Duplicate Title.", "Ok. And what about if i apply for a title certificate, instead?", "For that scenario, You'll need to complete form MV-82TON or Application for Title Only. Make sure you read instructions carefully and follow them with accuracy.", "Have you moved recently, by the way?", "Yeah, it has been couple moths already since i moved.", "If that so, then you must learn how to change your address.", "I'll get into it, thanks. Now, when i apply for a replacement title, it'll be issued in the DMV office?", "The same day i apply for it, i mean?", "Sorry, but that would be a no. For practical reasons, all certificates are printed in a secure facility foreign to the DMV and then mailed to you. That way is more fast and easy.", "Um, sounds logical. In any case, what items i need to bring to DMV when i look for the replacement process?", "You have to bring with you a completed Application for Duplicate Title or MV-902." ]
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[ "I would like to get a replacement title certificate, can I do this by mail?", "Have you already received documentation regarding the replacement of your title certificate?", "I don't have any documentation at the moment", "Can I receive the replacement title certificate through the mail or do I need to be present in a DMV office?", "Do you want to receive your replacement title certificate by way of standard mail?", "No, I don't want to receive it by way of standard mail, I would fear that it may get lost in the mail", "Would you then prefer to receive the title certificate by express mail?", "I would prefer not to, as I am afraid that it may get lost in the mail", "If I apply for a replacement title certificate at the DMV office, can they issue the certificate to me there and then?", "You cannot get the replacement title certificate issued to you in the DMV office, all replacement certificates are printed in a secure facility and are mailed to the owners. The quickest and easiest way to apply for a replacement certificate is to apply online" ]
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[ "Hi, I'm looking for information regarding replacement of a title certificate", "Can I replace a title certificate online?", "Can I order the replacement certificate online?", "To order a replacement title certificate online, you must be the owner of the vehicle, you must have a current UD address on file with the DMV and the vehicle in question must be registered and titled in New York State", "What happens if I apply for a replacement title certificate at a DMV office?", "You won't receive your replacement title certificate at the DMV office, they are printed at an off-site facility and are mailed to the owner", "Where is the replacement certificate sent if the registration for the vehicle is in my name?", "The re[placement is mailed to the address that is held on file for you. If you wish to amend this address, please do this online before replacing your title certificate", "I need further information about replacing a title certificate only", "For a title certificate only replacement, you must use the Application for Title Only PDF (6) MV-82TON and follow the instructions carefully" ]
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[ "Please, tell me about replacing a title certificate.", "will you apply for a replacement title at a DMV office?", "yes, I need to apply for a replacement of a title certificate.", "In that case, the DMV office won't hand you the new title while you are there. The DMV prints the title certificates in Albany and then mails them to the vehicle owner.", "what items do I need to bring to the DMV office?", "first, you need a completed Application for Duplicate Title form (PDF MV-902)", "Can I get the replacement title faster using the express mail?", "Yes, we can send you the replacement title via express mail but you'll have to pay extra for it and you'll need to sign for the delivery.", "What can I do if I don't have a NY State Driver License Permit?", "You still can provide other kinds of proof.", "Can I cancel an online transaction after submitting it?", "Yes, but you can only cancel an online transaction the same day it was ordered.", "For the mailing of the new title, what if the registration for my vehicle is in my name.", "In that case, you can add or change your address online and then replace your title.", "what are the limitations of ordering online?", "You can't order online if there was a title certificate processed in the past 15 days or the title certificate is a duplicate title requesting removal of a lien." ]
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[ "Can I mail the paperwork?", "Did you complete the form?", "I don't have the application.", "Do you have the mailing address?", "No, can you give it to me?", "What is your location?", "I would like to receive it by standard mail.", "Express mail would be quicker, would you like to use it?", "No, I'm not in a hurry.", "How will I receive the title?", "You will apply at the DMV, and it will be mailed to you.", "Can I apply for just the title?", "Yes, just select title only and follow the instructions." ]
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[ "How to replace a title certificate?", "There are few ways to do this but if you choose to do this by mail, you need to send the completed Application for Duplicate Title PDF [ 4 ] MV-902, proof of identity and a personal check or money order of $ 20.00 payable to Commissioner of Motor Vehicles.", "Where should I mail all those documents?", "All of those documents including the Application for Duplicate Title PDF [ 4 ] MV-902 should be mail to Title Bureau NYS DMV PO Box 2750 Albany , NY 12220 - 0750.", "If i choose to apply for a replacement title at a DMV office, will i get the new ones directly there?", "You will not. The certificates will only be printed at Albany in a secure facility and mailed to the owner afterwards. Therefore, doing the application online saves your time and it is the easiest way to do it.", "If i do it by mail, what document is suitable as my proof of identity?", "The document could be a photocopy of your NY State Driver License, Learner Permit or you can refer to Proofs of Identify for Registration and Title PDF [ 5 ] ID-82 for other acceptable proof that is Non - Driver ID.", "Can i order online if my title certificate was processed last week?", "No. If it has been processed within the last 15 days, you could not proceed your order online.", "What if i do not have any Driver ID proof of identity?", "You can still proceed using other kinds of proof which is Non - Driver ID proof.", "Is it possible change the address on my title record online?", "No. It is not possible. To update this, you need to contact Title Services Bureau at 1 - 518 - 486 - 4714." ]
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[ "How do I replace a title?", "You can apply at a DMV office.", "Will I get a new one while there.", "No, we mail them to you.", "Where will you mail them to.", "To the address on file. You can replace them online.", "So i can do it at the DMV also?", "Yes but the fastest way to do it is online.", "How do I apply for a title only?", "Use the PDF file and follow instructions carefully.", "Can I have them forwarded to a new address?", "There is no guarantee the DMV will forward them. Please contact them with updated info.", "Where are certificates printed?", "In a secure facility in Albany.", "Can I change the address online?", "No, you have to contact the Title Service Bureau." ]
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[ "Hi, good afternoon. Need some info about the escort driver certification.", "Sure. Are you currently an escort driver?", "Wel, no. Currently, i'm not, but i'm interested.", "What should i meet for that?", "What do i need to go through to be certified as such driver?", "You need to be 21 years old or be older, in first place. Second, need to have a valid NYS driver license, or at least to have a valid license in the state or jurisdiction in which you are a resident. Last, but not least, you must pass the Escort Driver's Certification Test.", "Um, i see. I'll give a look into that. Now, lets say i have an escort driver license already, but it was issued in other state, It could be recognized in NYS, by any chance?", "Are you going to operate a escort vehicle in NYS?", "No, i'm not planning to do that. I was just curious. Don't mind me.", "But then again, what about if i already have a license issued by another state? Is there anything i need to do about it?. It's a Bus driver license, by the way.", "If effectively you have a another state issued license of that type, you must notify it to DMV's Bus Driver Unit, in order to change your information, sending your DMV ID, Number Client, ID Number located on your escort certificate, your former address and your new address.", "Ok, ok, thank you. For last, what kind of penalty i get if i make a violation?", "Well, in the light of your violation, you could be subject to a fine or other penalties." ]
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[ "Yeah, i'm looking to know more about escort driver certification.", "Are you looking for requirements for that certification?", "Yes, that's correct. I want to know when i need one?", "No problem. That certification is mandatory if you escort dimensional loads through highways in NYS or if you act as a flag person for that type of load.", "Ok, thanks. And, what kind of penalties do i have with one of those certifications?", "Could be ranging from fines up to a variety of penalties. that would depend on your's violation nature.", "Of course. You know, i would like to operate legally as an escort driver in NYS, what can i do in order to do that?", "If you want to get your legal status, first of all you must possess a valid NYS Certified Vehicle Escort Certificate or also known as form MV-64. That document should always accompany you whenever you are driving escort vehicle in NYS.", "Ok, taking notes about it. another question. How do i know if a DMV office is offering this certification test?", "That's easy. Whenever a DMV office put a offer fo that certificate, you'll find out checking the Office Hours area for that particular office." ]
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[ "Please, i wanted to know something related to some escort driver certification.", "I'm looking to replace my current certificate, so what should i know in that regard?", "Oh, and i forgot to tell that i want to replace it because i lost it.", "In your particular case, you can get a replacement by writing to DMV. Basic information such as name, address, DMV ID Number and Client ID Number, if available, must accompany the writing. Besides, you must send $5 in the form of a check or money order payable to the Commissioner of Motor Vehicles.", "I see. A little process, huh?. Ok, i'll check that out. Now, what happens if i have a license, but such license was issued by another state?", "If you have a license under that condition, you must notify the DMV's Bus Driver Unit by writing in a 10 days period in order to change your address shown in your license. You must include your name, DMV ID Number, Client and ID Number, aside your old address and the new.", " How can i get certified to be an escort driver?", "It's pretty simple. Go to any DMV office which offers the escort driver certification test, and once there, complete the form MV-65 for Vehicle Driver Application.", "Ok, thanks. Similar to before, could you tell me what should i do if i possess a escort driver license issued in another state?", "Well, in a similar fashion to the license you asked before, you must bring that valid license and any additional identification to the DMV. Before you go, check DMV Document Guide for more information." ]
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[ "Can you tell me what is involved with getting an Escort driver Certification?", "Do you have a need for an escort driver certification?", "Not at the moment, no", "Are you looking to find out what the qualifications are for providing escort driver services?", "Yes, that's exactly what I'm looking for", "Do you want to qualify as a certified escort driver?", "Yes please", "In order to qualify as an escort driver, you must be 21 years or over, have a valid state drivers license and you must pass the Escort Driver's Certification Test", "Can I complete the Escort driver Certification test at any office if they provide this service?", "Every office that provides the certification test will have it indicated in the \"Office Hours\" area for that particular office" ]
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[ "I would like to know more about escort driver certification.", "There is two situation for this. The first is mandatory and the second is not mandatory. Which one you would like to know?", "I would like to know the madatory part.", "It is mandatory to have an escort driver certification when you are using the highways of New York State to escort over-dimensional loads and when you become a flag person for over dimensional loads.", "How do i qualify to provide escort services?", "To qualify, you need to be 21 years old or older, have a valid driver license and pass the Escort Driver's Certification Test.", "Was that all the requirements to qualify as a certified escort driver?", "What kind of violation would result in the cancellation of my certificate?", "Yes, that is all. You certification can be canceled when you violate safe escort procedures, provide fraudulent information during certification application, subject to fines and penalties, become unable to drive and other things depend on the nature of violation.", "Will my certificate still be valid when my driving privilege is revoked or suspended?", "No. It will not be valid when that happens.", "If i am 21 years old this year but my birthday is yet to come, can i qualify as a certified escort driver?", "No. You need to be 21 years old and fulfill the other 2 requirements to qualify.", "Okay. Thanks for the explanations.", "Please remember that to legally operate an escort vehicle in NY State, you must have a valid NY State Certified Vehicle Escort Card MV-64." ]
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[ "Can I get an escort driver certification at the DMV?", "Yes, you can apply for escort driver certification at a DMV office.", "Do you know how to tell if an office offers the certification test?", "I don't.", "What could happen if I get a violation of my escort vehicle certification?", "You could be subject to fines and penalties depending on the nature of the violation.", "Can I drive an escort vehicle in NY state with an escort vehicle driver certification from another state?", "No, you can't. You need a valid NY State Certified Vehicle Escort Card MV-64 to drive an escort vehicle in NY State", "And what are the fees for the vehicle escort test?", "the fee for taking the test is 40$, and there are no additional fees for the initial certification.", "When is it mandatory to have an escort driver certification?", "It's mandatory if you escort over-dimensional loads on any NY State highway or if you act as a flag person for over-dimensional loads." ]
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[ "is an escort driver certification mandatory?", "when do i need to have escort driver certification. does this apply to you?", "No.", "what are the qualifications for providing escort services. does this apply to you?\n", "No", "how do i get certified as an escort vehicle driver. does this apply to you?", "No", "what are the fees. does this apply to you?", "Yes", "great, what is your question?", "does NY state recognize escort vehicle driver certifications issued in other states?", "you must have a valid ny state certified vehicle escort card mv-64", "do i do it at the dmv?", "it will be indicated in office hours area for the office" ]
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[ "I need help with an escort driver cert", "Are you based in NY state or another state of the USA?", "Does your local office offer the certification test?", "Yes", "OK, it will be indicated in \" Office Hours \" area for the office", "How will I receive the renewal notice?", "You will receive a renewal notice in the mail", "Where will the certification test be shown?", "It will be indicated in \" Office Hours \" area for the office", "What ID do I need to carry?", "You must have a valid NY State Certified Vehicle Escort Card MV-64. You must carry the MV-64 card with your driver license when you drive an escort vehicle in NY State. These are loads with a width that exceeds 12 feet , and/or length of 80 feet or greater , and/or a height of 14 feet or greater", "Are Escort driver certifications mandatory?", "No if you escort an over - dimensional load that is less than the requirement stated in footnote # 1 or you are a member of the military and escort military convoys or you escort state governmental vehicles" ]
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[ "Hello, I have some questions about vehicle recovering.", "Has your vehicle been recently recovered?", "Yes. I was notified about it some days ago.", "If that's so. You have to be sure to verify the police has canceled the stolen vehicle alarm in order for the recovery being listed on your title record. Make sure you don't use the vehicle or do any vehicle-related activities until you are sure the alarm has been called off.", "Sure will do. They told me that was recovered with its plates, do i need to do something, besides calling the alarm off?", "That's good news. In that case, you need to bring your plates and a copy of the form MV-78B properly filled to a DMV office in order to surrender them and apply for new plates, along with re-instating your registration.", "Got it. I'll put on that form asap. What if my vehicle was recovered with some damage, there's anything you can do about it?", "If that so, you must put in hold the procedure that was told before. First, you must contact your insurance company and let them advise you in any matter they could consider to be of importance. Then you can go through the mentioned procedure.", "Ok, better check on the one before hand. Um, one more question, please. A friend's car was also recovered few weeks ago, but its plates went missing. What he needs to do in that case?", "Well, your friend needs to bring a copy of form MV-78B to a DMV and apply for new plates and reinstatement of his registration." ]
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[ "Hello, i want know something about stolen vehicles.", "No problem. Have your vehicle been stolen?", "Yeah, it was stolen about a week ago.", "Sorry about that. In first, and in case you hasn't done it yet, you must report the stolen vehicle to the police and your insurance company asap. With your report, the police will enter your car's information on the national and state auto theft records. Besides, a theft status will be added on your vehicle title record, for preventing any sale or title application.", "Well, i'm kinda doing something related. By the way, my insurance company has requested me to transfer a insurance transfer only title. Is it okay to do that?", "There shouldn't be any problem with that, unless your vehicle is in fact recovered before you do that transfer. In that occurs, you should continue, but make sure the police cancel the stolen vehicle alarm first. Then, send your title to the Title Bureau with a letter explaining your car has been recovered. You'll get a regular title then.", "And what about the vehicle isn't recovered?", "In that case scenario, you won't have any more choice that transfer ownership of your car to your insurance company using your title certificate.", "um, i hope i can recover it then. Ok, other question, lets say i recovered the vehicle, but it was damaged or even worse, it got totaled. What is left to me to do then?", "That's a extreme scenario but if it happens,contact your insurance company, above anything else. They will guide you in any eventuality. During this circumstance, you must'n apply for any plates. " ]
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[ "Good afternoon, i'm in need of information about stolen vehicles, please.", "No problem. Have your vehicle been stolen?", "Yeah, unfortanely it was two days ago.", "Then you must act quickly. Report the robbery both to police and insurance company. This will allow that police can place a alarm over your vehicle in their auto theft records. That also will prevent someone could attempt to sell the vehicle or applying for a title.", "Oh, i see, thanks. I'll put into in asap.What about my car's plates, that is included in that report too?", "No. That's something completely different. For plates, you must go to police and ask them to complete a form MV-78B for Report of Lost or Stolen Motor Vehicle Items. That form is just available in police agencies.", "It's all clear for you, or you still needs more information about it?", "No, thanks, i think i understood all the info.", "I've been told that i must do some insurance transfer only title. I must do that even after my vehicle is recovered?", "No, if that's the case, you don't need to do that. You have to make sure the police has cancelled the alarm on your vehicle and then send the title to the Title Bureau along with a letter the recovering of your vehicle. In that way, you'll get a new regular title from DMV." ]
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[ "Hey, how you doing?. Please i need help with some information about stolen vehicles.", "the plates on my car was stolen lat week, can i put report on them?", "Yes, you can and you should. Go to a police agency and ask them to complete the MV-78B form for Report of Lost or Stolen Motor Vehicle Items, for your stolen plates. That form is a police exclusive.", "Do you require more information on that matter?", "Yes, i would like to receive more information about it, please.", "No problem. To get more information on that subject, you can see the Report or Replace Lost or Stolen Plates section.", "Ok. i'll do that later. Another question, if my plates would been missing instead of robbed, what i would have to do then?", "If that was the scenario, you only was needed to bring a copy of form MV-78B to a DMV office and apply for a new set of plates, besides reinstatement of your registration.", "That would have been easier. Oh, well. Look i need to know, there's this friend of mine whose car was stolen and he hadn't been issued his title, what he can do in that case?", "Do i understand that your car was stolen before you applied for a registration and title?", "No, not me, him. My friend's car was stolen before he could apply for registration and title.", "Anyway, it doesn't matter, better continue with my doubts. In my case, if my car were stolen and not only the plates, I would need a title replacement?", "I mean, like the title was lost because it was inside the car?", "Well, yeah. If that were the case, certainly you should apply for a replacement title as soon as possible, to prevent any real damage. You can check Replace a Title Certificate section for more information." ]
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[ "I am looking for information regarding recovered vehicles", "Has your vehicle been recently recovered?", "Yes it has", "You must ensure that the police cancel your stolen vehicle alarm, this will ensure that the recovery is listed on your record. Until this alarm has been cancelled, do not use the vehicle or apply for any plates/registration for the vehicle ", "What happens after I have filed form MV-78B and the plates were recovered with my vehicle?", "You must bring the plates and your copy of the MV-78B to the DMV office to surrender them. You must then apply for new plates to get your registration re-instated", "What if my plates are missing?", "With missing plates, you must bring your copy of the MV-78B form to the DMV office and then apply for new plates and a re-instatement of your registrtion", "What is the situation if my vehicle and plates have been recovered before I file the MV-78B form and the stolen vehicle alarm has already been cancelled?", "In this instance, your registration is still active and so, you are able to keep using your registration" ]
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[ "My vehicle was stolen. What should i do?", "You should first lodge a report to the police and your insurance company.", "What should i do after that?", "After you lodge the report, you should wait for the police to take action. The report will also prevent your vehicle from being sold.", "Does stolen plates follow the same procedure?", "Stolen plates have a different form and it is only available at police agencies and not at DMV. ", "Okay. So after i lodge the report, i should just wait for any news from the police?", "Yes. The police will input your vehicle information into national and state auto theft computer records. Other than tracking the vehicle, this will also prevent someone from selling or applying for a title using your vehicle.", "But my vehicle was stolen before i was able to apply for registration. What should i do?", "Quickly apply for a title in your name with proof of ownership to the vehicle.", "If i am able to recover my vehicle, could i directly apply for plates?", "No. The first thing you need to do is inform the police so that the stolen vehicle alarm would be cancelled. After you confirmed that it has already cancelled, you can then proceed to apply for plates or registration.", "Would i need a duplicate title?", "A duplicate title will be issued for stolen vehicle to mark the stolen vehicle. Remember to send your title to the Title Bureau along with a letter to explain that the vehicle have been recovered. After that, the DMV will issue a regular vehicle title. ", "Is there anything else that i need to do after i recover the vehicle?", "No. That is all the thing. However, if the vehicle was damaged after you recover it, please contact your insurance company and settle it with them first before applying for plates or registration. " ]
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[ "Hello, I need to know what to do in case my vehicle is stolen.", "Was your vehicle stolen?", "Yes, what should I do?", "you have to report it to the police inmediately. The police will input the records of your vehicle in the national and state auto theft computer records to prevent the selling of the vehicle and that someone applies for a title.", "And what to do if my vehicle suffers any damage?", "You would have to contact your insurance company and not apply for plates or registrations until the insurance company solves the matter.", "and what should I do after recovering my plate and filled the MV-78B form?", "for that matter, you can bring the plate to a DMV office and apply for new plates and re-instate your registration.", "Now please, tell me about what to do after the vehicle is recovered.", "In case the vehicle is recovered, the first thing you should do is to make sure the police cancel the alarm of stolen vehicle so the recovery can be listed on your title record. You should not use your vehicle until the police cancel the alarm.", "Right, now what if my plates are stolen?", "For stolen plates you can ask the police to complete a \"Report of Lost or Stolen Motor Vehicle Items\" form MV-78B for the stolen plates. This is a different form from the stolen vehicle report and you can get it only from police agencies, not from the DMV.", "One more thing. What if the vehicle is not recovered?", "In case the vehicle is not recovered, you may have to transfer the ownership to your insurance company using your title certificate." ]
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[ "If my vehicle is recovered and is damaged, what should I do?", "If there is any damage, you will need to contact your insurance company.", "What if my plates are still missing?", "Bring a copy of form MV-78B to the DMV office to apply for new ones.", "Will the recovery be listed on my title record?", "When the stolen vehicle alarm is cancelled, it will show recovered on your title.", "What happens if my car is totaled?", "Contact your insurance company to resolve the matter.", "Can I get new plates?", "Yes, bring a copy of MV-78B to apply for new plates.", "Can I go ahead and get new plates before the insurance company finishes investigating?", "No, resolve the issue with the insurance company first, the apply for new plates.", "What do I do if my car is stolen?", "Report it to both the police and your insurance company immediately." ]
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[ "I would like to know what the hearing process is like, please", "You have the right to hire a lawyer and take him to the hearing. The DMV is the petitioner in this case and the plaintiff can witness the case.", "What can the ALJ do at the hearing?", "The ALJ may sustain some, all, or none of the charges. There may be no action, a warning, the imposition of a suspension, revocation, and/or civil penalties.", "Can I appeal?", "Yes, you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination AA-33A, which must be accompanied by the appropriate filing fee.", "What happens if I am revoked?", "If you are revoked, you must surrender all supplies and cease to operate.", "And what if the ALJ only imposes civil penalties?", "To prevent the loss of your operating privilege, you must pay all fines and penalties and you will receive a letter from DMV after the hearing." ]
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[ "Hi, i was told i was in for a investigation process, could you give me some info about it?", "For complaints received about you, an investigation is due to be set. That so, the AFI will file a formal investigation. After is done, you could end with a no action notification or a warning letter Notice of Investigation placed in your file.", "Is the investigation been initiated by Vehicle Safety?", "No, is not.", "I was told i could accept the charges so no hearing would be held, but what if i reject the offer instead?", "If you take that action, then inevitably a hearing will take place.", "So, the best action course would be to accept those charges, isn't? That would help me?", "Yes, it would. In that way, no hearing would be held or even required.", "I guess that would do for the better. What will happen after i receive my penalty?", "If you complain with your penalty, or pay your fine, then you'll have nothing to worry about because you'll be back on operations in no time." ]
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[ "What is involved in the hearing process surrounding complaints and charges regarding repair and body shops?", "You are entitled to bring an attorney of your choice to the hearing. In cases like this, the DMV is the petitioner and the complainant may be called as a witness", "What happens as a result of one of these hearings?", "The results vary, in some instances, the ALJ are ordered to pay all, some or none of the charges. There may also be no action, or a warning, or a suspension handed out, or a revocation applied and/or civil penalties issued", "What is I want to appeal a decision made at a hearing?", "In order to appeal the decision made at a hearing, you have 60 days from the date of decision to file an Appeal From DMV Hearing Determination, and this must be filed along with the appropriate fee", "What if the ALJ at the hearing imposes civil penalties?", "If this is the case, you will receive a letter shortly after the hearing. To prevent the loss of your operating privileges, you will be required to pay all fines and penalties imposed", "What happens if I decide to pay my fine and any penalties imposed or serve out any period of suspension?", "After complete compliance with the findings of the hearing, you will be entitled to resume your business" ]
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