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be in two weeks at the same time well i'm not convinced that the work is |
as urgent as this report suggests so perhaps come on the building is |
practically falling down sorry lin i don't think tan had finished we'll get |
to you in a minute sorry as i was saying |
perhaps we should get a second opinion before we spend any money |
thank you tan what's your opinion walter |
well as far as i'm concerned it's a question of safety so i think we should |
go ahead are you suggesting that someone could |
get hurt in my opinion yes if you ask me there is a serious risk of |
an accident and it's not a recent problem |
are you implying we should have done something earlier |
much earlier it's a real concern here in that case i agree |
we should do something now i think so too |
thank you walter well if there's no excuse me madam |
chairperson yes barbara what about the problem with parking there were no |
places again this morning maybe if you got to work on time |
all comments through the chair if you don't mind walter |
parking isn't on the agenda for this meeting |
perhaps you could suggest it for our next meeting barbara |
well if there's no more discussion we'll put it to a vote here here |
okay now we're looking at the options for |
handling our online orders they're going through the roof and frankly the lead |
time for delivery is blowing out we need to improve our performance in |
this area any suggestions |
well as i said we have three options the obvious one is to employ more people |
to do the job another alternative is to automate the |
system more cut down on the physical handling |
and the third option we could outsource |
what are the pros and cons well looking at increasing staff versus |
automation we have to consider the cost automating has a higher capital cost |
than putting on more staff on the other hand employing more people |
is more expensive over a long term if we keep growing it'll cost more in |
the long run how likely is it that we'll see |
continued growth i'd say it's a certainty |
oh i'd say a high probability nothing certain in business |
so what about the third option outsourcing |
it does take the problem off our hands but we lose contact with our customers |
what about the bottom line outsourcing is the cheapest option and |
the easiest in the short term but if we want to keep the operation in |
house the best option is automating our system |
the only downside is we're taking a risk that our business will keep growing |
which we hope it will we certainly do today we're looking at our new widget |
plant being built at south side i've asked barbara to report on progress and |
bring us up to date and up to speed barbara thanks denise |
i'll just outline the process we've been through identify some problems and give |
you an estimate on completion time and the outcome financially is it good news |
or bad news bear with me |
now if you recall after a feasibility study we put the |
project out to 10 to 18 months ago and selected easy build as our project |
manager work commenced about 15 months ago and |
it's been progressing to schedule until recently |
what's the problem unfortunately there are |
three firstly there's been a delay in materials |
specifically steel because of industrial issues at the suppliers |
secondly we've lost days due to the weather |
and finally there's been a resulting cost blowout |
so what are we going to do well they've managed to get another |
supplier now i suggested moving the completion date |
back that way there's no penalty and they agreed to redeploy their workers |
until building can start again smart thinking |
we've been waiting for the rain to stop but we can't control the weather |
and the cost at this stage just a small overage but |
i'll be watching it very closely over the next few months |
with no more delays we're expecting to complete the project |
just one month behind schedule good work barbara |
now i'd like to refer to the first graph as you can see this is a bar graph |
measuring net sales over the first 10 months of the year |
you'll notice that sales rose steadily in the first few months |
then there was a marked increase in april |
they peaked in may at around 3.2 million and leveled off |
then there was a dramatic drop in the following month |
followed by a significant increase in august and this trend has continued up |
until the present what was the reason for the sudden drop |
in july this was mainly due to a drop-off in air |
conditioner sales so it's a seasonal effect |
could it be a consequence of the negative effect of the interest rate |
rise possibly |
now if i could draw your attention to this next diagram |
this is a line graph of sales the blue line represents air conditioner |
sales the red line shows heaters |
as you'll note air conditioner sales dropped steadily from january to july |
bottoming out then while heater sales experienced a sharp |
increase from march to june then dropped markedly from june to july |
then declined through to september with a pronounced drop in october |
does this explain the fluctuation in total sales largely if we look at this |
pie diagram you can see that air conditioners and |
heaters together represent more than half of our total sales |
but they vary seasonally while other appliances are fairly steady through the |
year well we can't sell air conditioners when |
it's cold what's the solution |
export to europe and america easier said than done |
today i'm going to look at the results of our customer survey |
first i'll go through the survey questions |
then summarise the results and finally i'll outline the conclusions |
after that there'll be time for questions and discussion so |
let's start with the survey questions turning to the results |
as you can see from the diagram most people decided what to buy when |
they saw the product at the showroom about one-third made their decision |
based on what the salesperson said the others knew what they wanted to buy |
already most of those made their decision on the |
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