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Standards (the "CI DSS". Under the PCI DSS, we are required to adopt and
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implement internal controls over the use, storage, and
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38
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transmission of card data to help prevent credit card fraud. If we fail
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to comply with the rules and regulations adopted by the payment card
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networks, including the PCI DSS, we would be in breach of our
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contractual obligations to payment processors and merchant banks. Such
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failure to comply may damage our relationships with payment card
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networks, subject us to restrictions, fines, penalties, damages, and
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civil liability, and could eventually prevent us from processing or
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accepting payment cards, which would have a material adverse effect on
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our business, results of operations, and financial condition. Moreover,
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the payment card networks could adopt new operating rules or interpret
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or reinterpret existing rules that we or our payment processors might
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find difficult or even impossible to comply with, or costly to
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implement. As a result, we could lose our ability to give consumers the
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option of using payment cards to make their payments or the choice of
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currency in which they would like their payment card to be charged.
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Further, there is no guarantee that, even if we comply with the rules
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and regulations adopted by the payment card networks, we will be able to
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maintain our payment card acceptance privileges. We also cannot
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guarantee that our compliance with network rules or the PCI DSS will
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prevent illegal or improper use of our payments platform or the theft,
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loss, or misuse of the credit card data of customers or participants, or
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a security breach. We are also required to submit to periodic audits,
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self-assessments, and other assessments of our compliance with the PCI
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DSS. If an audit, self-assessment, or other assessment indicates that we
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need to take steps to remediate any deficiencies, such remediation
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efforts may distract our management team and require us to undertake
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costly and time-consuming remediation efforts, and we could lose our
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payment card acceptance privileges.
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We are also subject to network operating rules and guidelines
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promulgated by the National Automated Clearing House Association ("ACHA"
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relating to payment transactions we process using the Automated Clearing
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House ("CH" Network. Like the payment networks, NACHA may update its
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operating rules and guidelines at any time, which can require us to take
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more costly compliance measures or to develop more complex monitoring
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systems.
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*We rely on third-party payment service providers to process payments
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made by guests and payments made to Hosts on our platform. If these
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third-party payment service providers become unavailable or we are
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subject to increased fees, our business, results of operations, and
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financial condition could be materially adversely affected.*
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We rely on a number of third-party payment service providers, including
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payment card networks, banks, payment processors, and payment gateways,
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to link us to payment card and bank clearing networks to process
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payments made by our guests and to remit payments to Hosts on our
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platform. We have agreements with these providers, some of whom are the
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sole providers of their particular service.
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If these companies become unwilling or unable to provide these services
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to us on acceptable terms or at all, our business may be disrupted, we
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would need to find an alternate payment service provider, and we may not
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be able to secure similar terms or replace such payment service provider
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in an acceptable time frame. If we are forced to migrate to other
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third-party payment service providers for any reason, the transition
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would require significant time and management resources, and may not be
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as effective, efficient, or well-received by our Hosts and guests. Any
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of the foregoing could cause us to incur significant losses and, in
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certain cases, require us to make payments to Hosts out of our funds,
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which could materially adversely affect our business, results of
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operations, and financial condition.
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In addition, the software and services provided by our third-party
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payment service providers may fail to meet our expectations, contain
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errors or vulnerabilities, be compromised, or experience outages. Any of
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these risks could cause us to lose our ability to accept online payments
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or other payment transactions or make timely payments to Hosts on our
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platform, which could make our platform less convenient and desirable to
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customers and adversely affect our ability to attract and retain Hosts
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and guests.
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Moreover, our agreements with payment service providers may allow these
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companies, under certain conditions, to hold an amount of our cash as a
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reserve. They may be entitled to a reserve or suspension of processing
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services upon the occurrence of specified events, including material
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adverse changes in our business, results of operations, and financial
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condition. An imposition of a reserve or suspension of processing
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services by one or more of our processing companies, could have a
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material adverse effect on our business, results of operations, and
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financial condition.
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If we fail to invest adequate resources into the payment processing
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infrastructure on our platform, or if our investment efforts are
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unsuccessful or unreliable, our payments activities may not function
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properly or keep pace with competitive offerings, which could adversely
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impact their usage. Further, our ability to expand our payments
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activities into additional countries is dependent upon the third-party
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providers we use to support these activities. As we expand the
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availability of our payments activities to additional geographies or
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offer new payment methods to our Hosts and guests in the future, we may
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become subject to additional regulations and compliance requirements,
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and exposed to heightened fraud risk, which could lead to an increase in
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our operating expenses.
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