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For certain payment methods, including credit and debit cards, we pay
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interchange and other fees, and such fees result in significant costs.
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Payment card network costs have increased, and may continue to increase
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in the future, the interchange fees and assessments that they charge for
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each transaction that accesses their networks, and may impose special
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fees or assessments on any such transaction. Our payment card processors
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have the right to pass any increases in interchange fees and assessments
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on to us. Credit card transactions result in higher fees to us than
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transactions made through debit cards. Any material increase in
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interchange fees in the United States or other geographies, including as
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a result of changes in interchange fee limitations imposed by law in
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some geographies, or other network fees or assessments, or a shift from
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payment with debit cards to credit cards could increase our operating
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costs and materially adversely affect our business, results of
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operations, and financial condition.
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*Our failure to properly manage funds held on behalf of customers could
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materially adversely affect our business, results of operations, and
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financial condition.*
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We offer integrated payments in over 40 currencies to allow access to
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guest demand from more than 220 countries and regions and the ability
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for many Hosts to be paid in their local currency or payment method of
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choice. When a guest books and pays for a stay or experience on our
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platform, we hold the total amount the guest has paid until check-in, at
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which time we recognize our service fee as revenue and initiate the
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process to remit the payment to the Host, which generally occurs 24
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hours after the scheduled check-in, barring any alterations or
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cancellations, which may result in funds being returned to the guest.
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Accordingly, at any given time, we hold on behalf of our Hosts and
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guests a substantial amount of funds, which are generally held in bank
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deposit accounts and in U.S. treasury bills and recorded on our
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consolidated balance sheets as funds receivable and amounts held on
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behalf of customers. In certain jurisdictions, we are required to either
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safeguard customer funds in bankruptcy-remote bank accounts, or hold
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such funds in eligible liquid assets, as defined by the relevant
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regulators in such jurisdictions, equal to at least 100% of the
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aggregate amount held on behalf of customers. Our ability to manage and
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account accurately for the cash underlying our customer funds requires a
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high level of internal controls. As our business continues to grow and
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we expand our offerings and tiers, we must continue to strengthen our
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associated internal controls. Our success requires significant public
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confidence in our ability to handle large and growing transaction
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volumes and amounts of customer funds. Any failure to maintain the
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necessary controls or to manage the assets underlying our customer funds
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accurately could result in reputational harm, lead customers to
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discontinue or reduce their use of our platform and services, and result
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in significant penalties and fines from regulators, each of which could
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materially adversely affect our business, results of operations, and
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financial condition.
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*If one or more of our counterparty financial institutions default on
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their financial or performance obligations to us or fail, we may incur
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significant losses or be unable to process payment transactions.*
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We have significant amounts of cash, cash equivalents, and other
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investments, including money market funds, certificates of deposit, U.S.
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government debt securities, commercial paper, corporate debt securities,
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government agency debt securities, mortgaged-backed and asset-backed
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securities, with banks or other financial institutions in the United
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States and abroad for both our corporate balances and for funds held on
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behalf of our Hosts and guests. We also rely on such banks and financial
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institutions to help process payments transactions. We have both
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significant funds flows from and to various financial institutions as a
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result of our processing of payments from guests to Hosts. As part of
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our currency hedging activities on these balances, we enter into
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transactions involving derivative financial instruments with various
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financial institutions. We regularly monitor our exposure to
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counterparty credit risk and manage this exposure in an attempt to
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mitigate the associated risk. Despite these efforts, we may be exposed
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to the risk of default by, or deteriorating operating results or
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financial condition, or service interruptions at, or failure of, these
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counterparty financial institutions. If one of our counterparties were
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to become insolvent or file for bankruptcy, our ability to recover
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losses or to access or recover our assets may be limited by the
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counterparty' liquidity or the applicable laws governing the insolvency
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or bankruptcy proceedings. Furthermore, our ability to process payment
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transactions via such counterparties would be severely limited or cease.
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In the event of default or failure of one or more of our counterparties,
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we could incur significant losses and be required to make payments to
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Hosts and/or refunds to guests out of our own funds, which could
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materially adversely affect our results of operations and financial
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condition.
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*The failure to successfully execute and integrate acquisitions could
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materially adversely affect our business, results of operations, and
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financial condition.*
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We have acquired multiple businesses, including our acquisitions of
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HotelTonight, Inc. and UrbanDoor Inc. in 2019, and we regularly evaluate
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potential acquisitions. We may expend significant cash or incur
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substantial debt to finance such acquisitions, which indebtedness could
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result in restrictions on our business and significant use of available
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cash to make payments of interest and principal. In addition, we may
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finance acquisitions by issuing equity or convertible debt securities,
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which could result in further dilution to our existing stockholders. We
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may enter into negotiations for acquisitions that are not ultimately
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