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⌀ | topics.suggestion.score
null | topics.suggestion.agent
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|---|---|---|---|---|---|---|---|---|---|
cff53548-ceb4-4492-bb3f-42eff7b1d137 | pending | ac221ec7-c458-48e6-ba89-9947adfb529b | My top-up was cancelled; will I receive a refund? | negative | null | null | [
"cancel_transfer",
"request_refund"
] | null | null |
f135f507-f7ba-47a5-96ff-5aa14d4105fd | pending | 90715914-a53e-4411-8e19-82f0f7074256 | How do I fix a reverted top up? | negative | null | null | [
"reverted_card_payment?",
"top_up_reverted"
] | null | null |
5fd47672-f35f-4446-9516-fb07f1e198af | pending | 95f5824f-37d0-4348-a1f3-fedd19a1b636 | Is it possible to tell if my top up has reverted? | negative | null | null | [
"top_up_reverted"
] | null | null |
0ff8e663-f79e-4fa7-97b7-cb8539b039f3 | pending | f60e5893-9a4d-4da0-b924-467de7fff93e | My top-up showed as complete, but it's no longer there! What's going on here? | positive | null | null | [
"pending_top_up",
"Refund_not_showing_up"
] | null | null |
1e7104a6-3381-42e2-88b6-6d55290f3fd9 | pending | 0474b6c4-5170-4bc7-bedb-f7a3b1c2888f | Hi, i don't know what's going on i've just paid for my top up twice by accident can you help me get a refund please. | neutral | null | null | [
"transaction_charged_twice"
] | null | null |
f4741670-4f3d-42a3-8caf-ee51e354fade | pending | cb0f2240-dac3-403f-9fcc-818727da380c | It seems my top up is reverted? | negative | null | null | [
"reverted_card_payment?",
"top_up_reverted"
] | null | null |
7226c9e5-6a75-4780-8cb6-00188302f98f | pending | abc8fe95-969b-49a7-a8bd-caf2c307a24f | The app wouldn't accept my top up. | negative | null | null | [
"exchange_via_app"
] | null | null |
e2a1ea7b-b3c7-4255-9787-9c77508a669b | pending | 4aee289e-5ce6-4f1b-acda-3ef11491b8e5 | I topped up my account and even though it was confirmed at first, the money isn't there anymore! why did this happen, and where did my money go? | neutral | null | null | [
"top_up_failed",
"why_verify_identity"
] | null | null |
b1de7ab3-2eb2-4740-9413-a7f28b6dc3f2 | pending | 3941294d-3081-4135-9f05-725e80a73ed6 | I believe my money did not go through with my top up, was there a problem on your end? | negative | null | null | [
"receiving_money",
"top_up_failed",
"verify_my_identity"
] | null | null |
02d6bf1d-9b56-4998-b32a-287f0126cef3 | pending | c8cecfaa-0fc4-42e1-a846-c2833a4a963c | My top-up was reverted, why did this happen? | negative | null | null | [
"top_up_failed",
"top_up_reverted",
"why_verify_identity"
] | null | null |
15b6a43d-e7f8-49d0-9db3-9779595700c4 | pending | 0e57ddca-b227-45bb-b33c-394fb5d78ec2 | I put money into my account for the minimum balance but the application didn't accept. | neutral | null | null | [
"exchange_via_app"
] | null | null |
0a6509b2-d4d0-4c97-9278-388313e0d632 | pending | 6aec8914-8366-486f-a4ab-5deb6a1f2972 | Can you tell me if my top-up has been cancelled? | negative | null | null | [
"cancel_transfer",
"top_up_failed"
] | null | null |
bd71bb4a-5626-4760-a149-def3cc86d8f1 | pending | 0c6f0449-662b-4d43-9eac-4738fc8780d7 | I got topped up but the application reverted it. | neutral | null | null | [
"exchange_via_app",
"top_up_reverted"
] | null | null |
009ae96b-cad6-4c74-941e-64f57c4bb249 | pending | c8b08737-7c4c-4940-bfbc-6d29afbc9e7f | Why would my top up be cancelled? | negative | null | null | [
"cancel_transfer",
"why_verify_identity"
] | null | null |
3f358e2c-2d1a-4d3f-82a5-bca636645dee | pending | 4d5f8e86-74d0-4ec9-b9ce-4dbaa803512d | There appears to have been a reversion in my top up | neutral | null | null | [
"reverted_card_payment?",
"verify_my_identity"
] | null | null |
2d4f2c98-6a1f-47a6-a5bc-768831f1d081 | pending | d988ed20-552c-453d-80b1-9d1965f1a821 | The application reverted my top-up. | negative | null | null | [
"exchange_via_app",
"top_up_reverted"
] | null | null |
388fb3d2-4bb7-46da-9055-3ed103349fbb | pending | 325c2b9c-8e30-4fc4-8336-12f5e3d36ba7 | I think my top-up was cancelled. | negative | null | null | [
"cancel_transfer",
"top_up_failed",
"top_up_reverted"
] | null | null |
a93ac71a-190e-4962-9628-c5bbdcdc429d | pending | 8baef5bb-2d98-4913-b8d9-af6488acaac6 | I believed crypto top up with something you offered. This does not seem to be working. The money has been removed from my account though so what's going on? | positive | null | null | [
"receiving_money"
] | null | null |
a0a8ecbd-ec96-4a1c-8d63-237ebdb9bc43 | pending | b33554fb-df80-415a-a92f-cb9c18fbf598 | I topped up but the app reverted it | neutral | null | null | [
"exchange_via_app",
"top_up_reverted"
] | null | null |
6912fdc1-e4d6-406b-9e31-d489b81ad3cd | pending | 54360f72-d1a9-4d94-8be7-99d85e676fe3 | I went to top up and it is no longer there. Was it sent back? | neutral | null | null | [
"pending_top_up",
"top_up_failed",
"top_up_reverted"
] | null | null |
d1ab2dcb-0824-436d-8d93-ea983b7d80d6 | pending | 0a69e268-3ef5-464c-91f5-632fc39b2f15 | What happened to my top-up? | negative | null | null | [
"pending_top_up",
"top_up_failed",
"top_up_reverted"
] | null | null |
ae6d275a-de1d-40ae-8249-e6aca618cde6 | pending | c3b0d288-f0e4-4a40-a9ec-f45946261107 | Can you tell me why my top up was reverted? | negative | null | null | [
"top_up_reverted",
"why_verify_identity"
] | null | null |
3ae97535-e7bb-4294-87f7-44be5a8d1478 | pending | d866a23d-385a-458b-9569-d7ca184e597a | For what reason would a top up be reverted and returned to my account? | negative | null | null | [
"reverted_card_payment?",
"top_up_reverted",
"why_verify_identity"
] | null | null |
6021dd76-a8b2-4f32-907a-8dc5925af78b | pending | 0ab5f703-cb5a-49ba-bcc2-a293657eae05 | When I topped up, the app reverted my funds. | negative | null | null | [
"exchange_via_app"
] | null | null |
52c7409a-2a8c-46aa-9786-9fe58c95a402 | pending | 82d5eb20-df34-48aa-997c-ffd1de12b4fc | What age can sign up for services? | negative | null | null | [
"age_limit"
] | null | null |
6c62481e-a539-4832-9255-117e8a696559 | pending | 819cf248-b184-4c36-9eb5-6841f7283f0a | How old do my kids have to be to use your service? | negative | null | null | [
"age_limit"
] | null | null |
662c0cc8-60d5-4128-8c17-224bdd70b1c4 | pending | 2837cc53-aea3-46a3-92d9-16f26d613909 | What age do my kids need to be to use your service? | negative | null | null | [
"age_limit"
] | null | null |
01b7a6b8-df56-4c6e-9aa5-b2fe25baa169 | pending | 959b8924-f566-43e5-9e34-33e735fe2a4e | How old do my children need to be to open an account? | negative | null | null | [
"age_limit",
"transfer_into_account"
] | null | null |
782cc246-da3e-4d31-8656-75f8f8c15ab2 | pending | 7eeb5cb3-b60c-4578-92c1-5e0688003327 | How old does my kids need to be to open an account? | negative | null | null | [
"age_limit",
"transfer_into_account"
] | null | null |
d5571095-431a-43fb-b928-ca4d39429523 | pending | 48d7f7e6-ba03-4cbd-ab0e-042a74c55c6c | How young can someone be in order to open an account? | negative | null | null | [
"age_limit",
"order_physical_card",
"transfer_into_account"
] | null | null |
5c2981d4-fab2-4fb5-b7e6-4688da709035 | pending | 21784bfc-6541-4244-aecf-bc8d77030939 | What is the youngest someone can be to open an account? | negative | null | null | [
"age_limit"
] | null | null |
e9e7a2af-eac2-45ce-935d-6b0e5704fc47 | pending | c5f6268f-a863-4fd5-a4d2-252613b960fb | How old does one have to be to have an account with the bank? | negative | null | null | [
"age_limit",
"top_up_by_bank_transfer_charge"
] | null | null |
fa4f0209-f8ab-44b6-8398-930893d42bb2 | pending | f826229c-49ed-4e0f-a138-12e144c86f7b | How do I get my PIN unlocked? | neutral | null | null | [
"activate_my_card",
"pin_blocked"
] | null | null |
6509051c-a4f4-4073-b62a-b58a7972a4e3 | pending | 0610e800-165d-4ebf-98d8-14cbe9d900fa | Where can I view my PIN? | neutral | null | null | [
"Refund_not_showing_up"
] | null | null |
d135d000-8fe2-4c4f-a50a-952864ddfd24 | pending | bb9b09f8-fdee-45b8-9d9a-9bb2aa82b67a | Will you reinstate my PIN? | positive | null | null | null | null | null |
3cd74d86-85ad-45e0-a5cb-429b35cfa169 | pending | 0b7e5995-90bb-492b-9ba2-59f61e259cd4 | I accidentally blocked my PIN. How do I reset it? | neutral | null | null | [
"pin_blocked"
] | null | null |
25890226-307a-4b0e-b557-471f2c6b3107 | pending | 50a2f53a-9690-4338-95cb-92610deaec62 | How do I unblock my pin after entering it wrong too many times? | negative | null | null | [
"pin_blocked"
] | null | null |
9cd271fd-d4aa-451f-a567-96497e2b2849 | pending | 77b18fba-2216-4b18-9627-dc4e2368b8aa | I used the wrong ping too many times and now the account is blocked. How do I unblock? | negative | null | null | [
"pin_blocked"
] | null | null |
19e9dbf6-a02e-41dd-befb-15ce85a5570d | pending | 93f46fb5-f045-4b0c-901c-827184b14d49 | I need help because I drunken blocked my card? | neutral | null | null | [
"pin_blocked"
] | null | null |
60f13efe-c706-472d-a68f-730a2709aa1f | pending | 522ca2f8-a66f-431b-9d4b-04a27c3b25f4 | How do I reset my PIN, I can't seem to use my card? | neutral | null | null | [
"cancel_transfer"
] | null | null |
2d72553e-a732-4b69-ab10-08f5fc1d54e8 | pending | 84c87b76-f2e1-49fc-a806-d32360b29293 | When I put the wrong pin too much, I got blocked, so can you help me unblock my pin | neutral | null | null | [
"pin_blocked"
] | null | null |
d806c8c1-d821-4c9f-a5c7-d3657bac5032 | pending | d790d90f-464e-4910-9216-07e8d63bdef9 | My pin was blocked, how do I make it so I can use it? | neutral | null | null | [
"pin_blocked"
] | null | null |
d12d6844-c1aa-4b81-86c5-475bfbaf59bd | pending | e91a70f2-d143-4fc1-b4b8-c09ed5ad0abc | How many tries do I have to enter my pin before I'm blocked? | negative | null | null | [
"pin_blocked"
] | null | null |
5b951de3-c129-42c2-a885-161d5dffb398 | pending | 5ab27125-7938-48df-a8dc-8b41260841c3 | What should I do if I've tried to enter my PIN too often? | positive | null | null | null | null | null |
a2693d63-0129-41eb-8bcf-571df98de357 | pending | 5ea7b7d1-c5d8-4529-8c75-9b3a8598ca42 | I have exceeded the number of times I can try my PIN | positive | null | null | [
"transaction_charged_twice",
"wrong_amount_of_cash_received"
] | null | null |
9d1afc05-ea31-40d9-8da5-2ccd25ce0347 | pending | 56a7f2ac-1718-4317-ba8f-7d6c7d1d1659 | How can I unblock a blocked pin number for my account? | negative | null | null | [
"pin_blocked"
] | null | null |
75f46e0f-2323-4d4f-a243-e24ea4c30904 | pending | dd70b56f-0f9f-47f2-ae08-e8049102e16a | What do I do if the bank machine won't accept my PIN attempts anymore? | negative | null | null | [
"balance_not_updated_after_bank_transfer",
"top_up_by_bank_transfer_charge"
] | null | null |
7d201c5c-6937-45e9-b91e-404381a5de34 | pending | aff75a7f-4fe0-4d83-8a16-034f696801ec | Can you unlock my pin? I think I entered the wrong pin too many times. | positive | null | null | [
"transaction_charged_twice"
] | null | null |
4ea429c0-ca2c-47c4-9b59-e695427298f1 | pending | b081969a-8bcb-4ef2-b201-9a87080cd708 | How do I deal with a blocked PIN? | neutral | null | null | [
"pin_blocked"
] | null | null |
33fe5035-02cf-4636-b6da-df465d07bd05 | pending | bf5dfbd4-ffe8-44c0-bb02-ca901c2f821a | I attempted to use my card while I was intoxicated, and I failed to input my PIN, and the machine kept my card. How soon can I have it back? | positive | null | null | [
"card_about_to_expire",
"failed_transfer",
"transfer_timing"
] | null | null |
c9cbda66-bd3f-4602-a8ee-deea181d7b69 | pending | 28f9dfa8-dd54-48e7-aa0c-28d148f09395 | Can I unblock my card using the app? | negative | null | null | [
"exchange_via_app",
"pin_blocked"
] | null | null |
0c70c042-2706-4f7a-a797-8c0d0b790c59 | pending | 5aa5f147-19e5-4d4a-8753-7fe7a5de0559 | I'v exhausted all the of times I can try my PIN | positive | null | null | [
"transfer_timing"
] | null | null |
563df1ab-e9c2-4967-ab45-82d3023cb391 | pending | c9652b94-7418-4d2c-8157-9efad9f08c97 | How can I unlock my pin from too many tries? | positive | null | null | [
"failed_transfer",
"wrong_amount_of_cash_received"
] | null | null |
11b4dccb-5ce3-471f-8f17-c310598c0d68 | pending | 0afaa271-7731-4e13-97d0-9c025efef431 | Help! I forgot my PIN and have been locked out of using my card. | neutral | null | null | [
"lost_or_stolen_card",
"pin_blocked"
] | null | null |
e426f1f6-7833-4fad-9b51-d3aa3186a470 | pending | e522c5f5-b19f-411a-b17f-b908680b8422 | My account is blocked, how do I log in now | neutral | null | null | [
"pin_blocked",
"transfer_into_account"
] | null | null |
55df7e14-8f53-44bf-9eb5-138254b129ea | pending | a647a413-fe76-411e-a006-6db5f8ea5bb6 | Why did I get blocked? | neutral | null | null | [
"pin_blocked",
"why_verify_identity"
] | null | null |
d65a2ef4-bedb-4dd3-90e1-97400422c3b7 | pending | 38a856e2-aea2-4d01-87ca-ecb2550c9d59 | Are you able to unblock my pin? | neutral | null | null | [
"pin_blocked"
] | null | null |
a4482fde-7a19-4447-aced-e970fd4651f5 | pending | 4eb92dcb-b771-4cf7-83a7-6a85f89f8d30 | Can you assist me with unblocking my PIN? I put it in wrong too many times. | negative | null | null | [
"pin_blocked"
] | null | null |
0722a85b-ae0e-4f83-86fa-23c62a262e8b | pending | 66238ba9-4c80-4d53-94c2-443cb77beaea | I entered the wrong pin too many times and now I am blocked. Help me unblock! | negative | null | null | [
"pin_blocked"
] | null | null |
ab89537c-467a-4819-aab7-7fb90228bcbf | pending | 72e83b3d-5ccf-4c1d-88e5-cd720e6428d5 | My pins seems to be blocked, can you unblock it please | neutral | null | null | [
"pin_blocked"
] | null | null |
26669dfd-259a-447a-b8a8-e2efb7d5dc2c | pending | 5a3ce8a9-b242-47b8-b65e-6d055ec0d2e5 | Can you unblock my pin after too many wrong pin attempts? | negative | null | null | [
"pin_blocked"
] | null | null |
719094f9-922f-40ee-bd36-e0103ba1bd2e | pending | 4f26da0a-4920-4746-84d4-f7ab36d5f2b9 | What can you do to unblock my pin? | neutral | null | null | [
"pin_blocked"
] | null | null |
afb0fc74-aace-48b9-bd97-ae026df3ba45 | pending | dc69e710-a945-4aeb-b194-25d18b026caf | My PIN is blocked, what do I do? | neutral | null | null | [
"pin_blocked"
] | null | null |
0e4f0a08-0df3-4046-87fb-dfaa27b9d16c | pending | 3b4cd40b-8566-4be9-8d20-d1ede04666fd | Can I reactivate my PIN? | neutral | null | null | [
"activate_my_card"
] | null | null |
730fe69f-5866-4f28-b31e-c4f9c6acd236 | pending | 584e6e1e-d764-4569-9664-68ddc428f2cc | How do I reset my PIN? | neutral | null | null | [
"cancel_transfer",
"change_pin"
] | null | null |
186837b6-9933-41f4-8f5c-7e7f3a37f0b7 | pending | 3d61d3f5-95a9-464b-852b-a6817368aebd | Can I unblock my pin? | negative | null | null | [
"pin_blocked"
] | null | null |
a903820f-255a-4b9f-bd4c-77f79f29f4f4 | pending | 999ce935-2183-4312-af78-3a6b6731fe9e | How do I unblock my PIN? | neutral | null | null | [
"pin_blocked"
] | null | null |
36255e3c-4d31-4d3d-882c-9ee8c25d6b44 | pending | a5e4d62f-c8fe-4821-a0c9-085dd993633f | My card's frozen, what can I do? | neutral | null | null | [
"card_swallowed",
"pending_cash_withdrawal"
] | null | null |
53c99e46-82ed-4296-acd8-36bf77f78e4c | pending | 23fd6104-8170-48c4-9756-e8e70373bf2f | How can I unlock the pin? | neutral | null | null | [
"change_pin",
"lost_or_stolen_card",
"pin_blocked"
] | null | null |
f4757ca2-46fa-4235-a944-97e0bedccd52 | pending | 760a33d0-1276-4ebc-aadf-44b9d7b3221f | Since my pin is blocked, would you help me unblock it? | neutral | null | null | [
"pin_blocked"
] | null | null |
d817f2d4-66cb-497f-a380-84d3c6003a61 | pending | e3e3c24d-1031-4716-bfd1-7415a8550f0d | My PIN is not working and I need assistance. | neutral | null | null | [
"card_not_working"
] | null | null |
a96d8a60-830c-4ef6-8c59-e6103b619eef | pending | 3bfe28e4-adb5-4e72-8cb3-3abc880f155b |
Where can I get my PIN unblocked? | neutral | null | null | [
"pin_blocked"
] | null | null |
021755dd-031b-4ebb-b6c9-d02bdaedf311 | pending | afdc18b3-d512-4103-8b14-116cf0636744 | Are contactless payments enabled on my new card? | neutral | null | null | [
"contactless_not_working"
] | null | null |
de29e0a8-1b17-447f-ad0f-02f1c695c824 | pending | aab23562-1736-453d-b4fb-7dbd8dcae48f | My contanctless has stopped working | negative | null | null | [
"contactless_not_working",
"supported_cards_and_currencies"
] | null | null |
48c7595c-9655-48a4-a3c1-b0f343716d3c | pending | b58f7058-cfbd-4dfe-b2bb-f5a635dc1285 | what is required documents for new card process ? | neutral | null | null | [
"change_pin",
"request_refund"
] | null | null |
5651f494-38ea-4c8c-9f5b-2baec50e0c05 | pending | 76c0887b-89b3-4094-8158-c31430d8af0a | I don't know what's wrong, my contactless stopped working. Tried it in a few different places today and it didn't work in any of them. | negative | null | null | [
"contactless_not_working"
] | null | null |
eb5da0c9-fc0b-47df-9df0-2759c2c826cc | pending | 4eea40af-689e-48f0-8df9-d3a375ae7f3b | How do I get the contactless feature to work for my card? | negative | null | null | [
"contactless_not_working"
] | null | null |
890ab710-280b-4b5d-837b-6dd07ae2cd55 | pending | c923733e-5418-41b3-ae3b-93fc1848fe2a | I tried to pay contactless at the bus today and it didn't work. Any ideas why? | neutral | null | null | [
"contactless_not_working"
] | null | null |
88969c0d-83d6-478b-a551-f8544c8b2778 | pending | 7456f999-4a76-4329-9570-2eaa76ff38cf | I've been unable to pay contactless with my card for over a week now. Is there a way to fix this issue? | neutral | null | null | [
"contactless_not_working"
] | null | null |
f5f1f0ff-2834-4d05-91ba-cad1b95b7453 | pending | d00e5b98-f847-42a6-8e76-13ea3968a9b9 | Do you know why my contactless won't work? | negative | null | null | [
"contactless_not_working"
] | null | null |
a7ecc03f-de60-49ab-aa25-5022ac6b5c19 | pending | 8e039034-2183-419a-8449-37e198230bcc | My contactless payments have not been completed successfully. | neutral | null | null | [
"contactless_not_working"
] | null | null |
2b803902-1bac-4234-81a9-a2df7424215e | pending | 4feb227d-76dc-4a3b-b623-b7eadb7570a4 | Do I need to replace my card if it didn't work when I tried to pay contactless at the shop today? | neutral | null | null | [
"contactless_not_working"
] | null | null |
c97ee5fd-fdb7-4121-8c1f-9e9af77a48dd | pending | 56e448b4-73fd-4217-9a69-693b419a5341 | For some reason my contactless has stopped working. I don't know what the problem is. What can I do? | negative | null | null | [
"contactless_not_working"
] | null | null |
c953c86f-a1ca-4998-8e62-e1a3369eafff | pending | 465b6778-e7f8-4480-b1e9-12463d72f30e | I couldn't use my contactless this morning, it wasn't accepted. | negative | null | null | [
"contactless_not_working"
] | null | null |
27aeb704-9057-4bd5-8d4f-01472e113a1a | pending | e4e4e9e7-c9b8-4898-9103-a5e98ade1d90 | Contactless isn't working for me | negative | null | null | [
"contactless_not_working"
] | null | null |
01ea30b5-685b-4c35-b229-1041a89c203e | pending | 621b1d28-054c-4acd-ad6a-ea911c69c540 | Why wouldn't the contactless payment work when I tried to pay at the bus today? | neutral | null | null | [
"contactless_not_working"
] | null | null |
0996aeb1-b248-4aa1-99dd-330aeda6676e | pending | fcee35b0-1873-4c41-8106-eda87d385b10 | How do I check my security settings to allow contactless pay? | neutral | null | null | [
"contactless_not_working"
] | null | null |
0cf5d59e-5cd1-44f3-9930-3a89226b1791 | pending | ecf34819-8e62-47d2-952a-3b4f61ed9b6b | What can I do if contactless doesn't work? | negative | null | null | [
"contactless_not_working"
] | null | null |
89180b62-fea3-4070-ae5f-6e260e02732a | pending | ab9e0ef4-072b-4181-b33b-40d17c477ded | Fix my contactless | neutral | null | null | [
"contactless_not_working"
] | null | null |
f94292e4-e916-4c8a-8f36-533c76c8ea47 | pending | 0dcba2db-809c-43b5-9071-417712dc780c | How can I make my contactless work for the metro? | neutral | null | null | [
"contactless_not_working"
] | null | null |
ec75d648-149c-48db-9513-1904727b2f62 | pending | 42855719-da67-4eb8-912b-39599053380f | My contactless is not working | negative | null | null | [
"contactless_not_working"
] | null | null |
92653da2-056a-4767-8c56-4afd2359d59f | pending | fe7d1c74-8811-4437-a27a-cd80391332df | Can you help my fix my contactless? | neutral | null | null | [
"contactless_not_working"
] | null | null |
e7626872-b95f-4327-a487-479d5788bdc7 | pending | 264ebda3-623d-4cea-903d-e36e6c4610f9 | For some reason my contactless won't work for me. | negative | null | null | [
"contactless_not_working"
] | null | null |
5cad3d14-d632-48e8-8e3c-2ab358c1363f | pending | 330bec3e-4ec4-4611-80e3-bef1a30d8592 | I'm unable to use contactless payments for purchases. | negative | null | null | [
"contactless_not_working"
] | null | null |
897a7aba-f33a-4732-be62-1c95dc1ba04f | pending | d6a8d7a0-15e6-4d1d-bb34-0848944b0170 | When I tried to pay for my bus ride, the contactless payment wouldn't work. How can I prevent this in the future? | neutral | null | null | [
"contactless_not_working"
] | null | null |
f88a42b3-4007-46cc-9086-888c91671c96 | pending | 869cdc3a-f04f-4537-902c-2e0bff5abdf9 | The NFC payment wouldn't work on the bus today. Help? | neutral | null | null | null | null | null |
164e01b8-f01c-44b5-943a-1a3ff3e702cb | pending | 76bc9da0-e6cf-422e-be66-52479728df66 | I wanted to use my card contactless but it doesn't seem to be working, what could be the problem? | neutral | null | null | [
"contactless_not_working"
] | null | null |
562c0dc9-2a42-440c-86ec-e7ba4330e1ba | pending | c2418376-ad66-4a66-9cd3-70147b355bbb | How do I make contactless work | neutral | null | null | [
"contactless_not_working"
] | null | null |
0dbcf70d-26cf-4c7b-9ebc-8ac7c448fcf2 | pending | 9fa427f9-72e5-4756-b808-66fee9f43d85 | what is the charges for new card? | neutral | null | null | [
"cash_withdrawal_charge",
"change_pin"
] | null | null |
e2dcf5b4-2a06-40e5-af0f-38924daa908c | pending | f849bb71-3cba-4ce2-bcec-65789e7f8c74 | The contactless I have won't work. | negative | null | null | [
"contactless_not_working"
] | null | null |