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ServiceNow specializes in IT service management (ITSM) applications and automates common business processes.ServiceNow contains a number of modular applications that can vary by instance and user.The ServiceNow Adapter is one of many predefined adapters included with Oracle Integration.You can configure the ServiceNow Adapter as an invoke connection in an integration in Oracle Integration.Supported ServiceNow Plugins Plugins are software components that provide specific features within a ServiceNow instance.The ServiceNow Adapter supports the following plugins.Plugin Description com.snc.asset_management Enables you to manage all your assets, consumables, and software licenses.com.snc.change_request Helps companies perceive and work to reduce risks of changes to the IT environment.1-1Plugin Description com.snc.cmdb Provides core functionality for the configuration management database, inclusive of enterprise hardware and configuration item relationships.com.snc.incident Restores normal service operations as quickly as possible following an incident, while minimizing the impact to business operations and ensuring that quality is maintained.com.snc.service Provides Information Technology Infrastructure Library (ITIL) services.com.snc.model Enables you to manage and maintain model categories, models, suites, and bundled models.com.snc.problem Helps to identify the cause of an error in the IT infrastructure that is usually reported as occurrences of related incidents.com.snc.product_catalog Provides information about individual models.Models are specific versions or various configurations of an asset. |
ServiceNow contains a number of modular applications that can vary by instance and user.The ServiceNow Adapter is one of many predefined adapters included with Oracle Integration.You can configure the ServiceNow Adapter as an invoke connection in an integration in Oracle Integration.Supported ServiceNow Plugins Plugins are software components that provide specific features within a ServiceNow instance.The ServiceNow Adapter supports the following plugins.Plugin Description com.snc.asset_management Enables you to manage all your assets, consumables, and software licenses.com.snc.change_request Helps companies perceive and work to reduce risks of changes to the IT environment.1-1Plugin Description com.snc.cmdb Provides core functionality for the configuration management database, inclusive of enterprise hardware and configuration item relationships.com.snc.incident Restores normal service operations as quickly as possible following an incident, while minimizing the impact to business operations and ensuring that quality is maintained.com.snc.service Provides Information Technology Infrastructure Library (ITIL) services.com.snc.model Enables you to manage and maintain model categories, models, suites, and bundled models.com.snc.problem Helps to identify the cause of an error in the IT infrastructure that is usually reported as occurrences of related incidents.com.snc.product_catalog Provides information about individual models.Models are specific versions or various configurations of an asset.Models published to the product catalog are automatically published to the service catalog. |
The ServiceNow Adapter is one of many predefined adapters included with Oracle Integration.You can configure the ServiceNow Adapter as an invoke connection in an integration in Oracle Integration.Supported ServiceNow Plugins Plugins are software components that provide specific features within a ServiceNow instance.The ServiceNow Adapter supports the following plugins.Plugin Description com.snc.asset_management Enables you to manage all your assets, consumables, and software licenses.com.snc.change_request Helps companies perceive and work to reduce risks of changes to the IT environment.1-1Plugin Description com.snc.cmdb Provides core functionality for the configuration management database, inclusive of enterprise hardware and configuration item relationships.com.snc.incident Restores normal service operations as quickly as possible following an incident, while minimizing the impact to business operations and ensuring that quality is maintained.com.snc.service Provides Information Technology Infrastructure Library (ITIL) services.com.snc.model Enables you to manage and maintain model categories, models, suites, and bundled models.com.snc.problem Helps to identify the cause of an error in the IT infrastructure that is usually reported as occurrences of related incidents.com.snc.product_catalog Provides information about individual models.Models are specific versions or various configurations of an asset.Models published to the product catalog are automatically published to the service catalog.com.snc.sla Provides a greatly enhanced version of the default service level agreement (SLA) engine. |
You can configure the ServiceNow Adapter as an invoke connection in an integration in Oracle Integration.Supported ServiceNow Plugins Plugins are software components that provide specific features within a ServiceNow instance.The ServiceNow Adapter supports the following plugins.Plugin Description com.snc.asset_management Enables you to manage all your assets, consumables, and software licenses.com.snc.change_request Helps companies perceive and work to reduce risks of changes to the IT environment.1-1Plugin Description com.snc.cmdb Provides core functionality for the configuration management database, inclusive of enterprise hardware and configuration item relationships.com.snc.incident Restores normal service operations as quickly as possible following an incident, while minimizing the impact to business operations and ensuring that quality is maintained.com.snc.service Provides Information Technology Infrastructure Library (ITIL) services.com.snc.model Enables you to manage and maintain model categories, models, suites, and bundled models.com.snc.problem Helps to identify the cause of an error in the IT infrastructure that is usually reported as occurrences of related incidents.com.snc.product_catalog Provides information about individual models.Models are specific versions or various configurations of an asset.Models published to the product catalog are automatically published to the service catalog.com.snc.sla Provides a greatly enhanced version of the default service level agreement (SLA) engine.com.snc.expense_line Enables cost tracking. |
Supported ServiceNow Plugins Plugins are software components that provide specific features within a ServiceNow instance.The ServiceNow Adapter supports the following plugins.Plugin Description com.snc.asset_management Enables you to manage all your assets, consumables, and software licenses.com.snc.change_request Helps companies perceive and work to reduce risks of changes to the IT environment.1-1Plugin Description com.snc.cmdb Provides core functionality for the configuration management database, inclusive of enterprise hardware and configuration item relationships.com.snc.incident Restores normal service operations as quickly as possible following an incident, while minimizing the impact to business operations and ensuring that quality is maintained.com.snc.service Provides Information Technology Infrastructure Library (ITIL) services.com.snc.model Enables you to manage and maintain model categories, models, suites, and bundled models.com.snc.problem Helps to identify the cause of an error in the IT infrastructure that is usually reported as occurrences of related incidents.com.snc.product_catalog Provides information about individual models.Models are specific versions or various configurations of an asset.Models published to the product catalog are automatically published to the service catalog.com.snc.sla Provides a greatly enhanced version of the default service level agreement (SLA) engine.com.snc.expense_line Enables cost tracking.This plugin is integrated with asset management, configuration management database (CMDB), cost management, and contract management. |
The ServiceNow Adapter supports the following plugins.Plugin Description com.snc.asset_management Enables you to manage all your assets, consumables, and software licenses.com.snc.change_request Helps companies perceive and work to reduce risks of changes to the IT environment.1-1Plugin Description com.snc.cmdb Provides core functionality for the configuration management database, inclusive of enterprise hardware and configuration item relationships.com.snc.incident Restores normal service operations as quickly as possible following an incident, while minimizing the impact to business operations and ensuring that quality is maintained.com.snc.service Provides Information Technology Infrastructure Library (ITIL) services.com.snc.model Enables you to manage and maintain model categories, models, suites, and bundled models.com.snc.problem Helps to identify the cause of an error in the IT infrastructure that is usually reported as occurrences of related incidents.com.snc.product_catalog Provides information about individual models.Models are specific versions or various configurations of an asset.Models published to the product catalog are automatically published to the service catalog.com.snc.sla Provides a greatly enhanced version of the default service level agreement (SLA) engine.com.snc.expense_line Enables cost tracking.This plugin is integrated with asset management, configuration management database (CMDB), cost management, and contract management.com.snc.contract_management Provides the ability to manage all types of contracts. |
Plugin Description com.snc.asset_management Enables you to manage all your assets, consumables, and software licenses.com.snc.change_request Helps companies perceive and work to reduce risks of changes to the IT environment.1-1Plugin Description com.snc.cmdb Provides core functionality for the configuration management database, inclusive of enterprise hardware and configuration item relationships.com.snc.incident Restores normal service operations as quickly as possible following an incident, while minimizing the impact to business operations and ensuring that quality is maintained.com.snc.service Provides Information Technology Infrastructure Library (ITIL) services.com.snc.model Enables you to manage and maintain model categories, models, suites, and bundled models.com.snc.problem Helps to identify the cause of an error in the IT infrastructure that is usually reported as occurrences of related incidents.com.snc.product_catalog Provides information about individual models.Models are specific versions or various configurations of an asset.Models published to the product catalog are automatically published to the service catalog.com.snc.sla Provides a greatly enhanced version of the default service level agreement (SLA) engine.com.snc.expense_line Enables cost tracking.This plugin is integrated with asset management, configuration management database (CMDB), cost management, and contract management.com.snc.contract_management Provides the ability to manage all types of contracts.com.snc.release_management Encompasses the planning, designing, building, configuring, and testing of hardware and software releases to create a defined set of release components. |
com.snc.change_request Helps companies perceive and work to reduce risks of changes to the IT environment.1-1Plugin Description com.snc.cmdb Provides core functionality for the configuration management database, inclusive of enterprise hardware and configuration item relationships.com.snc.incident Restores normal service operations as quickly as possible following an incident, while minimizing the impact to business operations and ensuring that quality is maintained.com.snc.service Provides Information Technology Infrastructure Library (ITIL) services.com.snc.model Enables you to manage and maintain model categories, models, suites, and bundled models.com.snc.problem Helps to identify the cause of an error in the IT infrastructure that is usually reported as occurrences of related incidents.com.snc.product_catalog Provides information about individual models.Models are specific versions or various configurations of an asset.Models published to the product catalog are automatically published to the service catalog.com.snc.sla Provides a greatly enhanced version of the default service level agreement (SLA) engine.com.snc.expense_line Enables cost tracking.This plugin is integrated with asset management, configuration management database (CMDB), cost management, and contract management.com.snc.contract_management Provides the ability to manage all types of contracts.com.snc.release_management Encompasses the planning, designing, building, configuring, and testing of hardware and software releases to create a defined set of release components.com.glideapp.knowledge Enables you to gather, store, and share knowledge within your enterprise. |
1-1Plugin Description com.snc.cmdb Provides core functionality for the configuration management database, inclusive of enterprise hardware and configuration item relationships.com.snc.incident Restores normal service operations as quickly as possible following an incident, while minimizing the impact to business operations and ensuring that quality is maintained.com.snc.service Provides Information Technology Infrastructure Library (ITIL) services.com.snc.model Enables you to manage and maintain model categories, models, suites, and bundled models.com.snc.problem Helps to identify the cause of an error in the IT infrastructure that is usually reported as occurrences of related incidents.com.snc.product_catalog Provides information about individual models.Models are specific versions or various configurations of an asset.Models published to the product catalog are automatically published to the service catalog.com.snc.sla Provides a greatly enhanced version of the default service level agreement (SLA) engine.com.snc.expense_line Enables cost tracking.This plugin is integrated with asset management, configuration management database (CMDB), cost management, and contract management.com.snc.contract_management Provides the ability to manage all types of contracts.com.snc.release_management Encompasses the planning, designing, building, configuring, and testing of hardware and software releases to create a defined set of release components.com.glideapp.knowledge Enables you to gather, store, and share knowledge within your enterprise.com.snc.cs_base Enables you to route cases to available customer service agents with the necessary skill sets. |
com.snc.incident Restores normal service operations as quickly as possible following an incident, while minimizing the impact to business operations and ensuring that quality is maintained.com.snc.service Provides Information Technology Infrastructure Library (ITIL) services.com.snc.model Enables you to manage and maintain model categories, models, suites, and bundled models.com.snc.problem Helps to identify the cause of an error in the IT infrastructure that is usually reported as occurrences of related incidents.com.snc.product_catalog Provides information about individual models.Models are specific versions or various configurations of an asset.Models published to the product catalog are automatically published to the service catalog.com.snc.sla Provides a greatly enhanced version of the default service level agreement (SLA) engine.com.snc.expense_line Enables cost tracking.This plugin is integrated with asset management, configuration management database (CMDB), cost management, and contract management.com.snc.contract_management Provides the ability to manage all types of contracts.com.snc.release_management Encompasses the planning, designing, building, configuring, and testing of hardware and software releases to create a defined set of release components.com.glideapp.knowledge Enables you to gather, store, and share knowledge within your enterprise.com.snc.cs_base Enables you to route cases to available customer service agents with the necessary skill sets.com.sn_shn Activates the special handling notes application, which enables you to quickly view brief messages about records. |
com.snc.service Provides Information Technology Infrastructure Library (ITIL) services.com.snc.model Enables you to manage and maintain model categories, models, suites, and bundled models.com.snc.problem Helps to identify the cause of an error in the IT infrastructure that is usually reported as occurrences of related incidents.com.snc.product_catalog Provides information about individual models.Models are specific versions or various configurations of an asset.Models published to the product catalog are automatically published to the service catalog.com.snc.sla Provides a greatly enhanced version of the default service level agreement (SLA) engine.com.snc.expense_line Enables cost tracking.This plugin is integrated with asset management, configuration management database (CMDB), cost management, and contract management.com.snc.contract_management Provides the ability to manage all types of contracts.com.snc.release_management Encompasses the planning, designing, building, configuring, and testing of hardware and software releases to create a defined set of release components.com.glideapp.knowledge Enables you to gather, store, and share knowledge within your enterprise.com.snc.cs_base Enables you to route cases to available customer service agents with the necessary skill sets.com.sn_shn Activates the special handling notes application, which enables you to quickly view brief messages about records.com.glideapp.servicecatalog Allows you to order predefined and bundled goods and services from your IT organization or other departments. |
com.snc.model Enables you to manage and maintain model categories, models, suites, and bundled models.com.snc.problem Helps to identify the cause of an error in the IT infrastructure that is usually reported as occurrences of related incidents.com.snc.product_catalog Provides information about individual models.Models are specific versions or various configurations of an asset.Models published to the product catalog are automatically published to the service catalog.com.snc.sla Provides a greatly enhanced version of the default service level agreement (SLA) engine.com.snc.expense_line Enables cost tracking.This plugin is integrated with asset management, configuration management database (CMDB), cost management, and contract management.com.snc.contract_management Provides the ability to manage all types of contracts.com.snc.release_management Encompasses the planning, designing, building, configuring, and testing of hardware and software releases to create a defined set of release components.com.glideapp.knowledge Enables you to gather, store, and share knowledge within your enterprise.com.snc.cs_base Enables you to route cases to available customer service agents with the necessary skill sets.com.sn_shn Activates the special handling notes application, which enables you to quickly view brief messages about records.com.glideapp.servicecatalog Allows you to order predefined and bundled goods and services from your IT organization or other departments.com.snc.service_desk_call Part of the service desk application that enables service desk staff to collect information in a call that does not relate to a specific process. |
com.snc.problem Helps to identify the cause of an error in the IT infrastructure that is usually reported as occurrences of related incidents.com.snc.product_catalog Provides information about individual models.Models are specific versions or various configurations of an asset.Models published to the product catalog are automatically published to the service catalog.com.snc.sla Provides a greatly enhanced version of the default service level agreement (SLA) engine.com.snc.expense_line Enables cost tracking.This plugin is integrated with asset management, configuration management database (CMDB), cost management, and contract management.com.snc.contract_management Provides the ability to manage all types of contracts.com.snc.release_management Encompasses the planning, designing, building, configuring, and testing of hardware and software releases to create a defined set of release components.com.glideapp.knowledge Enables you to gather, store, and share knowledge within your enterprise.com.snc.cs_base Enables you to route cases to available customer service agents with the necessary skill sets.com.sn_shn Activates the special handling notes application, which enables you to quickly view brief messages about records.com.glideapp.servicecatalog Allows you to order predefined and bundled goods and services from your IT organization or other departments.com.snc.service_desk_call Part of the service desk application that enables service desk staff to collect information in a call that does not relate to a specific process.The call is transferred to an incident, problem, change request, or service catalog request. |
com.snc.product_catalog Provides information about individual models.Models are specific versions or various configurations of an asset.Models published to the product catalog are automatically published to the service catalog.com.snc.sla Provides a greatly enhanced version of the default service level agreement (SLA) engine.com.snc.expense_line Enables cost tracking.This plugin is integrated with asset management, configuration management database (CMDB), cost management, and contract management.com.snc.contract_management Provides the ability to manage all types of contracts.com.snc.release_management Encompasses the planning, designing, building, configuring, and testing of hardware and software releases to create a defined set of release components.com.glideapp.knowledge Enables you to gather, store, and share knowledge within your enterprise.com.snc.cs_base Enables you to route cases to available customer service agents with the necessary skill sets.com.sn_shn Activates the special handling notes application, which enables you to quickly view brief messages about records.com.glideapp.servicecatalog Allows you to order predefined and bundled goods and services from your IT organization or other departments.com.snc.service_desk_call Part of the service desk application that enables service desk staff to collect information in a call that does not relate to a specific process.The call is transferred to an incident, problem, change request, or service catalog request.Replaces the best practices: the new ticket module and the New Call Wizard plugin.Chapter 1 ServiceNow Adapter Capabilities 1-2Plugin Description com.snc.sla Provides the core SLA functionality. |
Models are specific versions or various configurations of an asset.Models published to the product catalog are automatically published to the service catalog.com.snc.sla Provides a greatly enhanced version of the default service level agreement (SLA) engine.com.snc.expense_line Enables cost tracking.This plugin is integrated with asset management, configuration management database (CMDB), cost management, and contract management.com.snc.contract_management Provides the ability to manage all types of contracts.com.snc.release_management Encompasses the planning, designing, building, configuring, and testing of hardware and software releases to create a defined set of release components.com.glideapp.knowledge Enables you to gather, store, and share knowledge within your enterprise.com.snc.cs_base Enables you to route cases to available customer service agents with the necessary skill sets.com.sn_shn Activates the special handling notes application, which enables you to quickly view brief messages about records.com.glideapp.servicecatalog Allows you to order predefined and bundled goods and services from your IT organization or other departments.com.snc.service_desk_call Part of the service desk application that enables service desk staff to collect information in a call that does not relate to a specific process.The call is transferred to an incident, problem, change request, or service catalog request.Replaces the best practices: the new ticket module and the New Call Wizard plugin.Chapter 1 ServiceNow Adapter Capabilities 1-2Plugin Description com.snc.sla Provides the core SLA functionality.SLA definitions provide conditions to start, pause, stop, cancel, and reset task SLAs against any task type. |
Models published to the product catalog are automatically published to the service catalog.com.snc.sla Provides a greatly enhanced version of the default service level agreement (SLA) engine.com.snc.expense_line Enables cost tracking.This plugin is integrated with asset management, configuration management database (CMDB), cost management, and contract management.com.snc.contract_management Provides the ability to manage all types of contracts.com.snc.release_management Encompasses the planning, designing, building, configuring, and testing of hardware and software releases to create a defined set of release components.com.glideapp.knowledge Enables you to gather, store, and share knowledge within your enterprise.com.snc.cs_base Enables you to route cases to available customer service agents with the necessary skill sets.com.sn_shn Activates the special handling notes application, which enables you to quickly view brief messages about records.com.glideapp.servicecatalog Allows you to order predefined and bundled goods and services from your IT organization or other departments.com.snc.service_desk_call Part of the service desk application that enables service desk staff to collect information in a call that does not relate to a specific process.The call is transferred to an incident, problem, change request, or service catalog request.Replaces the best practices: the new ticket module and the New Call Wizard plugin.Chapter 1 ServiceNow Adapter Capabilities 1-2Plugin Description com.snc.sla Provides the core SLA functionality.SLA definitions provide conditions to start, pause, stop, cancel, and reset task SLAs against any task type.In addition, you can specify a schedule on the definition to define the working hours and also a workflow to run against each task SLA that is typically used to generate notifications. |
com.snc.sla Provides a greatly enhanced version of the default service level agreement (SLA) engine.com.snc.expense_line Enables cost tracking.This plugin is integrated with asset management, configuration management database (CMDB), cost management, and contract management.com.snc.contract_management Provides the ability to manage all types of contracts.com.snc.release_management Encompasses the planning, designing, building, configuring, and testing of hardware and software releases to create a defined set of release components.com.glideapp.knowledge Enables you to gather, store, and share knowledge within your enterprise.com.snc.cs_base Enables you to route cases to available customer service agents with the necessary skill sets.com.sn_shn Activates the special handling notes application, which enables you to quickly view brief messages about records.com.glideapp.servicecatalog Allows you to order predefined and bundled goods and services from your IT organization or other departments.com.snc.service_desk_call Part of the service desk application that enables service desk staff to collect information in a call that does not relate to a specific process.The call is transferred to an incident, problem, change request, or service catalog request.Replaces the best practices: the new ticket module and the New Call Wizard plugin.Chapter 1 ServiceNow Adapter Capabilities 1-2Plugin Description com.snc.sla Provides the core SLA functionality.SLA definitions provide conditions to start, pause, stop, cancel, and reset task SLAs against any task type.In addition, you can specify a schedule on the definition to define the working hours and also a workflow to run against each task SLA that is typically used to generate notifications.com.snc.iam Allows crisis managers to manage communications for major issues, bringing together all involved users to help resolve these issues quickly. |
com.snc.expense_line Enables cost tracking.This plugin is integrated with asset management, configuration management database (CMDB), cost management, and contract management.com.snc.contract_management Provides the ability to manage all types of contracts.com.snc.release_management Encompasses the planning, designing, building, configuring, and testing of hardware and software releases to create a defined set of release components.com.glideapp.knowledge Enables you to gather, store, and share knowledge within your enterprise.com.snc.cs_base Enables you to route cases to available customer service agents with the necessary skill sets.com.sn_shn Activates the special handling notes application, which enables you to quickly view brief messages about records.com.glideapp.servicecatalog Allows you to order predefined and bundled goods and services from your IT organization or other departments.com.snc.service_desk_call Part of the service desk application that enables service desk staff to collect information in a call that does not relate to a specific process.The call is transferred to an incident, problem, change request, or service catalog request.Replaces the best practices: the new ticket module and the New Call Wizard plugin.Chapter 1 ServiceNow Adapter Capabilities 1-2Plugin Description com.snc.sla Provides the core SLA functionality.SLA definitions provide conditions to start, pause, stop, cancel, and reset task SLAs against any task type.In addition, you can specify a schedule on the definition to define the working hours and also a workflow to run against each task SLA that is typically used to generate notifications.com.snc.iam Allows crisis managers to manage communications for major issues, bringing together all involved users to help resolve these issues quickly.com.snc.procurement Allows you to create purchase orders and obtain items for fulfilling service catalog requests. |
This plugin is integrated with asset management, configuration management database (CMDB), cost management, and contract management.com.snc.contract_management Provides the ability to manage all types of contracts.com.snc.release_management Encompasses the planning, designing, building, configuring, and testing of hardware and software releases to create a defined set of release components.com.glideapp.knowledge Enables you to gather, store, and share knowledge within your enterprise.com.snc.cs_base Enables you to route cases to available customer service agents with the necessary skill sets.com.sn_shn Activates the special handling notes application, which enables you to quickly view brief messages about records.com.glideapp.servicecatalog Allows you to order predefined and bundled goods and services from your IT organization or other departments.com.snc.service_desk_call Part of the service desk application that enables service desk staff to collect information in a call that does not relate to a specific process.The call is transferred to an incident, problem, change request, or service catalog request.Replaces the best practices: the new ticket module and the New Call Wizard plugin.Chapter 1 ServiceNow Adapter Capabilities 1-2Plugin Description com.snc.sla Provides the core SLA functionality.SLA definitions provide conditions to start, pause, stop, cancel, and reset task SLAs against any task type.In addition, you can specify a schedule on the definition to define the working hours and also a workflow to run against each task SLA that is typically used to generate notifications.com.snc.iam Allows crisis managers to manage communications for major issues, bringing together all involved users to help resolve these issues quickly.com.snc.procurement Allows you to create purchase orders and obtain items for fulfilling service catalog requests.com.snc.on_call_rotation Provides the ability to create on-call schedules and escalation trees. |
com.snc.contract_management Provides the ability to manage all types of contracts.com.snc.release_management Encompasses the planning, designing, building, configuring, and testing of hardware and software releases to create a defined set of release components.com.glideapp.knowledge Enables you to gather, store, and share knowledge within your enterprise.com.snc.cs_base Enables you to route cases to available customer service agents with the necessary skill sets.com.sn_shn Activates the special handling notes application, which enables you to quickly view brief messages about records.com.glideapp.servicecatalog Allows you to order predefined and bundled goods and services from your IT organization or other departments.com.snc.service_desk_call Part of the service desk application that enables service desk staff to collect information in a call that does not relate to a specific process.The call is transferred to an incident, problem, change request, or service catalog request.Replaces the best practices: the new ticket module and the New Call Wizard plugin.Chapter 1 ServiceNow Adapter Capabilities 1-2Plugin Description com.snc.sla Provides the core SLA functionality.SLA definitions provide conditions to start, pause, stop, cancel, and reset task SLAs against any task type.In addition, you can specify a schedule on the definition to define the working hours and also a workflow to run against each task SLA that is typically used to generate notifications.com.snc.iam Allows crisis managers to manage communications for major issues, bringing together all involved users to help resolve these issues quickly.com.snc.procurement Allows you to create purchase orders and obtain items for fulfilling service catalog requests.com.snc.on_call_rotation Provides the ability to create on-call schedules and escalation trees.When an incident is created, the escalation is dynamically routed to an on-call resource. |
com.snc.release_management Encompasses the planning, designing, building, configuring, and testing of hardware and software releases to create a defined set of release components.com.glideapp.knowledge Enables you to gather, store, and share knowledge within your enterprise.com.snc.cs_base Enables you to route cases to available customer service agents with the necessary skill sets.com.sn_shn Activates the special handling notes application, which enables you to quickly view brief messages about records.com.glideapp.servicecatalog Allows you to order predefined and bundled goods and services from your IT organization or other departments.com.snc.service_desk_call Part of the service desk application that enables service desk staff to collect information in a call that does not relate to a specific process.The call is transferred to an incident, problem, change request, or service catalog request.Replaces the best practices: the new ticket module and the New Call Wizard plugin.Chapter 1 ServiceNow Adapter Capabilities 1-2Plugin Description com.snc.sla Provides the core SLA functionality.SLA definitions provide conditions to start, pause, stop, cancel, and reset task SLAs against any task type.In addition, you can specify a schedule on the definition to define the working hours and also a workflow to run against each task SLA that is typically used to generate notifications.com.snc.iam Allows crisis managers to manage communications for major issues, bringing together all involved users to help resolve these issues quickly.com.snc.procurement Allows you to create purchase orders and obtain items for fulfilling service catalog requests.com.snc.on_call_rotation Provides the ability to create on-call schedules and escalation trees.When an incident is created, the escalation is dynamically routed to an on-call resource.On-call enables you to configure and build different on-call schedules per process and assignment group. |
com.glideapp.knowledge Enables you to gather, store, and share knowledge within your enterprise.com.snc.cs_base Enables you to route cases to available customer service agents with the necessary skill sets.com.sn_shn Activates the special handling notes application, which enables you to quickly view brief messages about records.com.glideapp.servicecatalog Allows you to order predefined and bundled goods and services from your IT organization or other departments.com.snc.service_desk_call Part of the service desk application that enables service desk staff to collect information in a call that does not relate to a specific process.The call is transferred to an incident, problem, change request, or service catalog request.Replaces the best practices: the new ticket module and the New Call Wizard plugin.Chapter 1 ServiceNow Adapter Capabilities 1-2Plugin Description com.snc.sla Provides the core SLA functionality.SLA definitions provide conditions to start, pause, stop, cancel, and reset task SLAs against any task type.In addition, you can specify a schedule on the definition to define the working hours and also a workflow to run against each task SLA that is typically used to generate notifications.com.snc.iam Allows crisis managers to manage communications for major issues, bringing together all involved users to help resolve these issues quickly.com.snc.procurement Allows you to create purchase orders and obtain items for fulfilling service catalog requests.com.snc.on_call_rotation Provides the ability to create on-call schedules and escalation trees.When an incident is created, the escalation is dynamically routed to an on-call resource.On-call enables you to configure and build different on-call schedules per process and assignment group.When utilizing the notify plugin, resources can use short messaging service (SMS) and voice escalations to interact with the escalation to acknowledge incidents, and so on. |
com.snc.cs_base Enables you to route cases to available customer service agents with the necessary skill sets.com.sn_shn Activates the special handling notes application, which enables you to quickly view brief messages about records.com.glideapp.servicecatalog Allows you to order predefined and bundled goods and services from your IT organization or other departments.com.snc.service_desk_call Part of the service desk application that enables service desk staff to collect information in a call that does not relate to a specific process.The call is transferred to an incident, problem, change request, or service catalog request.Replaces the best practices: the new ticket module and the New Call Wizard plugin.Chapter 1 ServiceNow Adapter Capabilities 1-2Plugin Description com.snc.sla Provides the core SLA functionality.SLA definitions provide conditions to start, pause, stop, cancel, and reset task SLAs against any task type.In addition, you can specify a schedule on the definition to define the working hours and also a workflow to run against each task SLA that is typically used to generate notifications.com.snc.iam Allows crisis managers to manage communications for major issues, bringing together all involved users to help resolve these issues quickly.com.snc.procurement Allows you to create purchase orders and obtain items for fulfilling service catalog requests.com.snc.on_call_rotation Provides the ability to create on-call schedules and escalation trees.When an incident is created, the escalation is dynamically routed to an on-call resource.On-call enables you to configure and build different on-call schedules per process and assignment group.When utilizing the notify plugin, resources can use short messaging service (SMS) and voice escalations to interact with the escalation to acknowledge incidents, and so on.com.snc.service_portfolio Enables an organization to document the business services it provides using a standardized, structured format. |
com.sn_shn Activates the special handling notes application, which enables you to quickly view brief messages about records.com.glideapp.servicecatalog Allows you to order predefined and bundled goods and services from your IT organization or other departments.com.snc.service_desk_call Part of the service desk application that enables service desk staff to collect information in a call that does not relate to a specific process.The call is transferred to an incident, problem, change request, or service catalog request.Replaces the best practices: the new ticket module and the New Call Wizard plugin.Chapter 1 ServiceNow Adapter Capabilities 1-2Plugin Description com.snc.sla Provides the core SLA functionality.SLA definitions provide conditions to start, pause, stop, cancel, and reset task SLAs against any task type.In addition, you can specify a schedule on the definition to define the working hours and also a workflow to run against each task SLA that is typically used to generate notifications.com.snc.iam Allows crisis managers to manage communications for major issues, bringing together all involved users to help resolve these issues quickly.com.snc.procurement Allows you to create purchase orders and obtain items for fulfilling service catalog requests.com.snc.on_call_rotation Provides the ability to create on-call schedules and escalation trees.When an incident is created, the escalation is dynamically routed to an on-call resource.On-call enables you to configure and build different on-call schedules per process and assignment group.When utilizing the notify plugin, resources can use short messaging service (SMS) and voice escalations to interact with the escalation to acknowledge incidents, and so on.com.snc.service_portfolio Enables an organization to document the business services it provides using a standardized, structured format.Performance against availability commitments is calculated and can be displayed in a home page. |
com.glideapp.servicecatalog Allows you to order predefined and bundled goods and services from your IT organization or other departments.com.snc.service_desk_call Part of the service desk application that enables service desk staff to collect information in a call that does not relate to a specific process.The call is transferred to an incident, problem, change request, or service catalog request.Replaces the best practices: the new ticket module and the New Call Wizard plugin.Chapter 1 ServiceNow Adapter Capabilities 1-2Plugin Description com.snc.sla Provides the core SLA functionality.SLA definitions provide conditions to start, pause, stop, cancel, and reset task SLAs against any task type.In addition, you can specify a schedule on the definition to define the working hours and also a workflow to run against each task SLA that is typically used to generate notifications.com.snc.iam Allows crisis managers to manage communications for major issues, bringing together all involved users to help resolve these issues quickly.com.snc.procurement Allows you to create purchase orders and obtain items for fulfilling service catalog requests.com.snc.on_call_rotation Provides the ability to create on-call schedules and escalation trees.When an incident is created, the escalation is dynamically routed to an on-call resource.On-call enables you to configure and build different on-call schedules per process and assignment group.When utilizing the notify plugin, resources can use short messaging service (SMS) and voice escalations to interact with the escalation to acknowledge incidents, and so on.com.snc.service_portfolio Enables an organization to document the business services it provides using a standardized, structured format.Performance against availability commitments is calculated and can be displayed in a home page.com.snc.vendor_performance Provides capabilities to measure, manage, and track vendor data and compare performance characteristics in unique graphical views. |
com.snc.service_desk_call Part of the service desk application that enables service desk staff to collect information in a call that does not relate to a specific process.The call is transferred to an incident, problem, change request, or service catalog request.Replaces the best practices: the new ticket module and the New Call Wizard plugin.Chapter 1 ServiceNow Adapter Capabilities 1-2Plugin Description com.snc.sla Provides the core SLA functionality.SLA definitions provide conditions to start, pause, stop, cancel, and reset task SLAs against any task type.In addition, you can specify a schedule on the definition to define the working hours and also a workflow to run against each task SLA that is typically used to generate notifications.com.snc.iam Allows crisis managers to manage communications for major issues, bringing together all involved users to help resolve these issues quickly.com.snc.procurement Allows you to create purchase orders and obtain items for fulfilling service catalog requests.com.snc.on_call_rotation Provides the ability to create on-call schedules and escalation trees.When an incident is created, the escalation is dynamically routed to an on-call resource.On-call enables you to configure and build different on-call schedules per process and assignment group.When utilizing the notify plugin, resources can use short messaging service (SMS) and voice escalations to interact with the escalation to acknowledge incidents, and so on.com.snc.service_portfolio Enables an organization to document the business services it provides using a standardized, structured format.Performance against availability commitments is calculated and can be displayed in a home page.com.snc.vendor_performance Provides capabilities to measure, manage, and track vendor data and compare performance characteristics in unique graphical views.apps/system_user Enables you to register a new user/roles/group/ department/ company. |
The call is transferred to an incident, problem, change request, or service catalog request.Replaces the best practices: the new ticket module and the New Call Wizard plugin.Chapter 1 ServiceNow Adapter Capabilities 1-2Plugin Description com.snc.sla Provides the core SLA functionality.SLA definitions provide conditions to start, pause, stop, cancel, and reset task SLAs against any task type.In addition, you can specify a schedule on the definition to define the working hours and also a workflow to run against each task SLA that is typically used to generate notifications.com.snc.iam Allows crisis managers to manage communications for major issues, bringing together all involved users to help resolve these issues quickly.com.snc.procurement Allows you to create purchase orders and obtain items for fulfilling service catalog requests.com.snc.on_call_rotation Provides the ability to create on-call schedules and escalation trees.When an incident is created, the escalation is dynamically routed to an on-call resource.On-call enables you to configure and build different on-call schedules per process and assignment group.When utilizing the notify plugin, resources can use short messaging service (SMS) and voice escalations to interact with the escalation to acknowledge incidents, and so on.com.snc.service_portfolio Enables an organization to document the business services it provides using a standardized, structured format.Performance against availability commitments is calculated and can be displayed in a home page.com.snc.vendor_performance Provides capabilities to measure, manage, and track vendor data and compare performance characteristics in unique graphical views.apps/system_user Enables you to register a new user/roles/group/ department/ company.What Application Version Is Supported? |
Replaces the best practices: the new ticket module and the New Call Wizard plugin.Chapter 1 ServiceNow Adapter Capabilities 1-2Plugin Description com.snc.sla Provides the core SLA functionality.SLA definitions provide conditions to start, pause, stop, cancel, and reset task SLAs against any task type.In addition, you can specify a schedule on the definition to define the working hours and also a workflow to run against each task SLA that is typically used to generate notifications.com.snc.iam Allows crisis managers to manage communications for major issues, bringing together all involved users to help resolve these issues quickly.com.snc.procurement Allows you to create purchase orders and obtain items for fulfilling service catalog requests.com.snc.on_call_rotation Provides the ability to create on-call schedules and escalation trees.When an incident is created, the escalation is dynamically routed to an on-call resource.On-call enables you to configure and build different on-call schedules per process and assignment group.When utilizing the notify plugin, resources can use short messaging service (SMS) and voice escalations to interact with the escalation to acknowledge incidents, and so on.com.snc.service_portfolio Enables an organization to document the business services it provides using a standardized, structured format.Performance against availability commitments is calculated and can be displayed in a home page.com.snc.vendor_performance Provides capabilities to measure, manage, and track vendor data and compare performance characteristics in unique graphical views.apps/system_user Enables you to register a new user/roles/group/ department/ company.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix. |
SLA definitions provide conditions to start, pause, stop, cancel, and reset task SLAs against any task type.In addition, you can specify a schedule on the definition to define the working hours and also a workflow to run against each task SLA that is typically used to generate notifications.com.snc.iam Allows crisis managers to manage communications for major issues, bringing together all involved users to help resolve these issues quickly.com.snc.procurement Allows you to create purchase orders and obtain items for fulfilling service catalog requests.com.snc.on_call_rotation Provides the ability to create on-call schedules and escalation trees.When an incident is created, the escalation is dynamically routed to an on-call resource.On-call enables you to configure and build different on-call schedules per process and assignment group.When utilizing the notify plugin, resources can use short messaging service (SMS) and voice escalations to interact with the escalation to acknowledge incidents, and so on.com.snc.service_portfolio Enables an organization to document the business services it provides using a standardized, structured format.Performance against availability commitments is calculated and can be displayed in a home page.com.snc.vendor_performance Provides capabilities to measure, manage, and track vendor data and compare performance characteristics in unique graphical views.apps/system_user Enables you to register a new user/roles/group/ department/ company.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix . |
In addition, you can specify a schedule on the definition to define the working hours and also a workflow to run against each task SLA that is typically used to generate notifications.com.snc.iam Allows crisis managers to manage communications for major issues, bringing together all involved users to help resolve these issues quickly.com.snc.procurement Allows you to create purchase orders and obtain items for fulfilling service catalog requests.com.snc.on_call_rotation Provides the ability to create on-call schedules and escalation trees.When an incident is created, the escalation is dynamically routed to an on-call resource.On-call enables you to configure and build different on-call schedules per process and assignment group.When utilizing the notify plugin, resources can use short messaging service (SMS) and voice escalations to interact with the escalation to acknowledge incidents, and so on.com.snc.service_portfolio Enables an organization to document the business services it provides using a standardized, structured format.Performance against availability commitments is calculated and can be displayed in a home page.com.snc.vendor_performance Provides capabilities to measure, manage, and track vendor data and compare performance characteristics in unique graphical views.apps/system_user Enables you to register a new user/roles/group/ department/ company.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .About ServiceNow Adapter Use Cases The ServiceNow Adapter can be used in a variety of scenarios. |
com.snc.iam Allows crisis managers to manage communications for major issues, bringing together all involved users to help resolve these issues quickly.com.snc.procurement Allows you to create purchase orders and obtain items for fulfilling service catalog requests.com.snc.on_call_rotation Provides the ability to create on-call schedules and escalation trees.When an incident is created, the escalation is dynamically routed to an on-call resource.On-call enables you to configure and build different on-call schedules per process and assignment group.When utilizing the notify plugin, resources can use short messaging service (SMS) and voice escalations to interact with the escalation to acknowledge incidents, and so on.com.snc.service_portfolio Enables an organization to document the business services it provides using a standardized, structured format.Performance against availability commitments is calculated and can be displayed in a home page.com.snc.vendor_performance Provides capabilities to measure, manage, and track vendor data and compare performance characteristics in unique graphical views.apps/system_user Enables you to register a new user/roles/group/ department/ company.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .About ServiceNow Adapter Use Cases The ServiceNow Adapter can be used in a variety of scenarios.A trigger Salesforce Adapter connection is integrated with an invoke ServiceNow Adapter connection, which creates an incident in ServiceNow whenever a new case is created in Salesforce. |
com.snc.procurement Allows you to create purchase orders and obtain items for fulfilling service catalog requests.com.snc.on_call_rotation Provides the ability to create on-call schedules and escalation trees.When an incident is created, the escalation is dynamically routed to an on-call resource.On-call enables you to configure and build different on-call schedules per process and assignment group.When utilizing the notify plugin, resources can use short messaging service (SMS) and voice escalations to interact with the escalation to acknowledge incidents, and so on.com.snc.service_portfolio Enables an organization to document the business services it provides using a standardized, structured format.Performance against availability commitments is calculated and can be displayed in a home page.com.snc.vendor_performance Provides capabilities to measure, manage, and track vendor data and compare performance characteristics in unique graphical views.apps/system_user Enables you to register a new user/roles/group/ department/ company.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .About ServiceNow Adapter Use Cases The ServiceNow Adapter can be used in a variety of scenarios.A trigger Salesforce Adapter connection is integrated with an invoke ServiceNow Adapter connection, which creates an incident in ServiceNow whenever a new case is created in Salesforce.Dynamic event handling to synchronize with a customer CRM/ERP system. |
com.snc.on_call_rotation Provides the ability to create on-call schedules and escalation trees.When an incident is created, the escalation is dynamically routed to an on-call resource.On-call enables you to configure and build different on-call schedules per process and assignment group.When utilizing the notify plugin, resources can use short messaging service (SMS) and voice escalations to interact with the escalation to acknowledge incidents, and so on.com.snc.service_portfolio Enables an organization to document the business services it provides using a standardized, structured format.Performance against availability commitments is calculated and can be displayed in a home page.com.snc.vendor_performance Provides capabilities to measure, manage, and track vendor data and compare performance characteristics in unique graphical views.apps/system_user Enables you to register a new user/roles/group/ department/ company.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .About ServiceNow Adapter Use Cases The ServiceNow Adapter can be used in a variety of scenarios.A trigger Salesforce Adapter connection is integrated with an invoke ServiceNow Adapter connection, which creates an incident in ServiceNow whenever a new case is created in Salesforce.Dynamic event handling to synchronize with a customer CRM/ERP system.Service management data synchronization in real time with CRM systems. |
When an incident is created, the escalation is dynamically routed to an on-call resource.On-call enables you to configure and build different on-call schedules per process and assignment group.When utilizing the notify plugin, resources can use short messaging service (SMS) and voice escalations to interact with the escalation to acknowledge incidents, and so on.com.snc.service_portfolio Enables an organization to document the business services it provides using a standardized, structured format.Performance against availability commitments is calculated and can be displayed in a home page.com.snc.vendor_performance Provides capabilities to measure, manage, and track vendor data and compare performance characteristics in unique graphical views.apps/system_user Enables you to register a new user/roles/group/ department/ company.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .About ServiceNow Adapter Use Cases The ServiceNow Adapter can be used in a variety of scenarios.A trigger Salesforce Adapter connection is integrated with an invoke ServiceNow Adapter connection, which creates an incident in ServiceNow whenever a new case is created in Salesforce.Dynamic event handling to synchronize with a customer CRM/ERP system.Service management data synchronization in real time with CRM systems.Incident creation and workflow approval process management.Chapter 1 What Application Version Is Supported? |
On-call enables you to configure and build different on-call schedules per process and assignment group.When utilizing the notify plugin, resources can use short messaging service (SMS) and voice escalations to interact with the escalation to acknowledge incidents, and so on.com.snc.service_portfolio Enables an organization to document the business services it provides using a standardized, structured format.Performance against availability commitments is calculated and can be displayed in a home page.com.snc.vendor_performance Provides capabilities to measure, manage, and track vendor data and compare performance characteristics in unique graphical views.apps/system_user Enables you to register a new user/roles/group/ department/ company.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .About ServiceNow Adapter Use Cases The ServiceNow Adapter can be used in a variety of scenarios.A trigger Salesforce Adapter connection is integrated with an invoke ServiceNow Adapter connection, which creates an incident in ServiceNow whenever a new case is created in Salesforce.Dynamic event handling to synchronize with a customer CRM/ERP system.Service management data synchronization in real time with CRM systems.Incident creation and workflow approval process management.Chapter 1 What Application Version Is Supported?1-3Employee synchronization from customer ERP/HCM systems with users. |
When utilizing the notify plugin, resources can use short messaging service (SMS) and voice escalations to interact with the escalation to acknowledge incidents, and so on.com.snc.service_portfolio Enables an organization to document the business services it provides using a standardized, structured format.Performance against availability commitments is calculated and can be displayed in a home page.com.snc.vendor_performance Provides capabilities to measure, manage, and track vendor data and compare performance characteristics in unique graphical views.apps/system_user Enables you to register a new user/roles/group/ department/ company.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .About ServiceNow Adapter Use Cases The ServiceNow Adapter can be used in a variety of scenarios.A trigger Salesforce Adapter connection is integrated with an invoke ServiceNow Adapter connection, which creates an incident in ServiceNow whenever a new case is created in Salesforce.Dynamic event handling to synchronize with a customer CRM/ERP system.Service management data synchronization in real time with CRM systems.Incident creation and workflow approval process management.Chapter 1 What Application Version Is Supported?1-3Employee synchronization from customer ERP/HCM systems with users.Workflow to Create and Add an ServiceNow Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration. |
com.snc.service_portfolio Enables an organization to document the business services it provides using a standardized, structured format.Performance against availability commitments is calculated and can be displayed in a home page.com.snc.vendor_performance Provides capabilities to measure, manage, and track vendor data and compare performance characteristics in unique graphical views.apps/system_user Enables you to register a new user/roles/group/ department/ company.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .About ServiceNow Adapter Use Cases The ServiceNow Adapter can be used in a variety of scenarios.A trigger Salesforce Adapter connection is integrated with an invoke ServiceNow Adapter connection, which creates an incident in ServiceNow whenever a new case is created in Salesforce.Dynamic event handling to synchronize with a customer CRM/ERP system.Service management data synchronization in real time with CRM systems.Incident creation and workflow approval process management.Chapter 1 What Application Version Is Supported?1-3Employee synchronization from customer ERP/HCM systems with users.Workflow to Create and Add an ServiceNow Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.Step Description More Information 1Create the adapter connections for the applications you want to integrate. |
Performance against availability commitments is calculated and can be displayed in a home page.com.snc.vendor_performance Provides capabilities to measure, manage, and track vendor data and compare performance characteristics in unique graphical views.apps/system_user Enables you to register a new user/roles/group/ department/ company.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .About ServiceNow Adapter Use Cases The ServiceNow Adapter can be used in a variety of scenarios.A trigger Salesforce Adapter connection is integrated with an invoke ServiceNow Adapter connection, which creates an incident in ServiceNow whenever a new case is created in Salesforce.Dynamic event handling to synchronize with a customer CRM/ERP system.Service management data synchronization in real time with CRM systems.Incident creation and workflow approval process management.Chapter 1 What Application Version Is Supported?1-3Employee synchronization from customer ERP/HCM systems with users.Workflow to Create and Add an ServiceNow Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.Step Description More Information 1Create the adapter connections for the applications you want to integrate.The connections can be reused in multiple integrations and are typically created by the administrator.Create a ServiceNow Adapter Connection 2Create the integration. |
com.snc.vendor_performance Provides capabilities to measure, manage, and track vendor data and compare performance characteristics in unique graphical views.apps/system_user Enables you to register a new user/roles/group/ department/ company.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .About ServiceNow Adapter Use Cases The ServiceNow Adapter can be used in a variety of scenarios.A trigger Salesforce Adapter connection is integrated with an invoke ServiceNow Adapter connection, which creates an incident in ServiceNow whenever a new case is created in Salesforce.Dynamic event handling to synchronize with a customer CRM/ERP system.Service management data synchronization in real time with CRM systems.Incident creation and workflow approval process management.Chapter 1 What Application Version Is Supported?1-3Employee synchronization from customer ERP/HCM systems with users.Workflow to Create and Add an ServiceNow Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.Step Description More Information 1Create the adapter connections for the applications you want to integrate.The connections can be reused in multiple integrations and are typically created by the administrator.Create a ServiceNow Adapter Connection 2Create the integration.When you do this, you add trigger and invoke connections to the integration.Create Integrations and Add the ServiceNow Adapter Connection to an Integration 3Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 4(Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 5Activate the integration. |
apps/system_user Enables you to register a new user/roles/group/ department/ company.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .About ServiceNow Adapter Use Cases The ServiceNow Adapter can be used in a variety of scenarios.A trigger Salesforce Adapter connection is integrated with an invoke ServiceNow Adapter connection, which creates an incident in ServiceNow whenever a new case is created in Salesforce.Dynamic event handling to synchronize with a customer CRM/ERP system.Service management data synchronization in real time with CRM systems.Incident creation and workflow approval process management.Chapter 1 What Application Version Is Supported?1-3Employee synchronization from customer ERP/HCM systems with users.Workflow to Create and Add an ServiceNow Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.Step Description More Information 1Create the adapter connections for the applications you want to integrate.The connections can be reused in multiple integrations and are typically created by the administrator.Create a ServiceNow Adapter Connection 2Create the integration.When you do this, you add trigger and invoke connections to the integration.Create Integrations and Add the ServiceNow Adapter Connection to an Integration 3Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 4(Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 5Activate the integration.Manage Integrations in Using Integrations in Oracle Integration Generation 2 6Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 7Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 8Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add an ServiceNow Adapter Connection to an Integration 1-42 Create a ServiceNow Adapter Connection A connection is based on an adapter. |
What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .About ServiceNow Adapter Use Cases The ServiceNow Adapter can be used in a variety of scenarios.A trigger Salesforce Adapter connection is integrated with an invoke ServiceNow Adapter connection, which creates an incident in ServiceNow whenever a new case is created in Salesforce.Dynamic event handling to synchronize with a customer CRM/ERP system.Service management data synchronization in real time with CRM systems.Incident creation and workflow approval process management.Chapter 1 What Application Version Is Supported?1-3Employee synchronization from customer ERP/HCM systems with users.Workflow to Create and Add an ServiceNow Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.Step Description More Information 1Create the adapter connections for the applications you want to integrate.The connections can be reused in multiple integrations and are typically created by the administrator.Create a ServiceNow Adapter Connection 2Create the integration.When you do this, you add trigger and invoke connections to the integration.Create Integrations and Add the ServiceNow Adapter Connection to an Integration 3Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 4(Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 5Activate the integration.Manage Integrations in Using Integrations in Oracle Integration Generation 2 6Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 7Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 8Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add an ServiceNow Adapter Connection to an Integration 1-42 Create a ServiceNow Adapter Connection A connection is based on an adapter.You define connections to the specific cloud applications that you want to integrate. |
For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .About ServiceNow Adapter Use Cases The ServiceNow Adapter can be used in a variety of scenarios.A trigger Salesforce Adapter connection is integrated with an invoke ServiceNow Adapter connection, which creates an incident in ServiceNow whenever a new case is created in Salesforce.Dynamic event handling to synchronize with a customer CRM/ERP system.Service management data synchronization in real time with CRM systems.Incident creation and workflow approval process management.Chapter 1 What Application Version Is Supported?1-3Employee synchronization from customer ERP/HCM systems with users.Workflow to Create and Add an ServiceNow Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.Step Description More Information 1Create the adapter connections for the applications you want to integrate.The connections can be reused in multiple integrations and are typically created by the administrator.Create a ServiceNow Adapter Connection 2Create the integration.When you do this, you add trigger and invoke connections to the integration.Create Integrations and Add the ServiceNow Adapter Connection to an Integration 3Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 4(Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 5Activate the integration.Manage Integrations in Using Integrations in Oracle Integration Generation 2 6Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 7Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 8Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add an ServiceNow Adapter Connection to an Integration 1-42 Create a ServiceNow Adapter Connection A connection is based on an adapter.You define connections to the specific cloud applications that you want to integrate.Topics: Prerequisites for Creating a Connection Create a Connection Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a ServiceNow Adapter connection. |
See Connectivity Certification Matrix .About ServiceNow Adapter Use Cases The ServiceNow Adapter can be used in a variety of scenarios.A trigger Salesforce Adapter connection is integrated with an invoke ServiceNow Adapter connection, which creates an incident in ServiceNow whenever a new case is created in Salesforce.Dynamic event handling to synchronize with a customer CRM/ERP system.Service management data synchronization in real time with CRM systems.Incident creation and workflow approval process management.Chapter 1 What Application Version Is Supported?1-3Employee synchronization from customer ERP/HCM systems with users.Workflow to Create and Add an ServiceNow Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.Step Description More Information 1Create the adapter connections for the applications you want to integrate.The connections can be reused in multiple integrations and are typically created by the administrator.Create a ServiceNow Adapter Connection 2Create the integration.When you do this, you add trigger and invoke connections to the integration.Create Integrations and Add the ServiceNow Adapter Connection to an Integration 3Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 4(Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 5Activate the integration.Manage Integrations in Using Integrations in Oracle Integration Generation 2 6Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 7Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 8Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add an ServiceNow Adapter Connection to an Integration 1-42 Create a ServiceNow Adapter Connection A connection is based on an adapter.You define connections to the specific cloud applications that you want to integrate.Topics: Prerequisites for Creating a Connection Create a Connection Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a ServiceNow Adapter connection.Purchase a Subscription to ServiceNow Satisfy User and Role Requirements Create a Custom User and Assign the Required Permissions Purchase a Subscription to ServiceNow When you subscribe, you receive an instance name URL, username, and password. |
About ServiceNow Adapter Use Cases The ServiceNow Adapter can be used in a variety of scenarios.A trigger Salesforce Adapter connection is integrated with an invoke ServiceNow Adapter connection, which creates an incident in ServiceNow whenever a new case is created in Salesforce.Dynamic event handling to synchronize with a customer CRM/ERP system.Service management data synchronization in real time with CRM systems.Incident creation and workflow approval process management.Chapter 1 What Application Version Is Supported?1-3Employee synchronization from customer ERP/HCM systems with users.Workflow to Create and Add an ServiceNow Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.Step Description More Information 1Create the adapter connections for the applications you want to integrate.The connections can be reused in multiple integrations and are typically created by the administrator.Create a ServiceNow Adapter Connection 2Create the integration.When you do this, you add trigger and invoke connections to the integration.Create Integrations and Add the ServiceNow Adapter Connection to an Integration 3Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 4(Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 5Activate the integration.Manage Integrations in Using Integrations in Oracle Integration Generation 2 6Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 7Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 8Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add an ServiceNow Adapter Connection to an Integration 1-42 Create a ServiceNow Adapter Connection A connection is based on an adapter.You define connections to the specific cloud applications that you want to integrate.Topics: Prerequisites for Creating a Connection Create a Connection Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a ServiceNow Adapter connection.Purchase a Subscription to ServiceNow Satisfy User and Role Requirements Create a Custom User and Assign the Required Permissions Purchase a Subscription to ServiceNow When you subscribe, you receive an instance name URL, username, and password.This information is required for creating a ServiceNow Adapter connection in the Connections page. |
A trigger Salesforce Adapter connection is integrated with an invoke ServiceNow Adapter connection, which creates an incident in ServiceNow whenever a new case is created in Salesforce.Dynamic event handling to synchronize with a customer CRM/ERP system.Service management data synchronization in real time with CRM systems.Incident creation and workflow approval process management.Chapter 1 What Application Version Is Supported?1-3Employee synchronization from customer ERP/HCM systems with users.Workflow to Create and Add an ServiceNow Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.Step Description More Information 1Create the adapter connections for the applications you want to integrate.The connections can be reused in multiple integrations and are typically created by the administrator.Create a ServiceNow Adapter Connection 2Create the integration.When you do this, you add trigger and invoke connections to the integration.Create Integrations and Add the ServiceNow Adapter Connection to an Integration 3Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 4(Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 5Activate the integration.Manage Integrations in Using Integrations in Oracle Integration Generation 2 6Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 7Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 8Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add an ServiceNow Adapter Connection to an Integration 1-42 Create a ServiceNow Adapter Connection A connection is based on an adapter.You define connections to the specific cloud applications that you want to integrate.Topics: Prerequisites for Creating a Connection Create a Connection Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a ServiceNow Adapter connection.Purchase a Subscription to ServiceNow Satisfy User and Role Requirements Create a Custom User and Assign the Required Permissions Purchase a Subscription to ServiceNow When you subscribe, you receive an instance name URL, username, and password.This information is required for creating a ServiceNow Adapter connection in the Connections page.See Configure Connection Properties and Configure Connection Security . |
Dynamic event handling to synchronize with a customer CRM/ERP system.Service management data synchronization in real time with CRM systems.Incident creation and workflow approval process management.Chapter 1 What Application Version Is Supported?1-3Employee synchronization from customer ERP/HCM systems with users.Workflow to Create and Add an ServiceNow Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.Step Description More Information 1Create the adapter connections for the applications you want to integrate.The connections can be reused in multiple integrations and are typically created by the administrator.Create a ServiceNow Adapter Connection 2Create the integration.When you do this, you add trigger and invoke connections to the integration.Create Integrations and Add the ServiceNow Adapter Connection to an Integration 3Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 4(Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 5Activate the integration.Manage Integrations in Using Integrations in Oracle Integration Generation 2 6Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 7Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 8Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add an ServiceNow Adapter Connection to an Integration 1-42 Create a ServiceNow Adapter Connection A connection is based on an adapter.You define connections to the specific cloud applications that you want to integrate.Topics: Prerequisites for Creating a Connection Create a Connection Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a ServiceNow Adapter connection.Purchase a Subscription to ServiceNow Satisfy User and Role Requirements Create a Custom User and Assign the Required Permissions Purchase a Subscription to ServiceNow When you subscribe, you receive an instance name URL, username, and password.This information is required for creating a ServiceNow Adapter connection in the Connections page.See Configure Connection Properties and Configure Connection Security .Satisfy User and Role Requirements A ServiceNow user with the Admin role or a custom user can use the ServiceNow Adapter in Oracle Integration. |
Service management data synchronization in real time with CRM systems.Incident creation and workflow approval process management.Chapter 1 What Application Version Is Supported?1-3Employee synchronization from customer ERP/HCM systems with users.Workflow to Create and Add an ServiceNow Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.Step Description More Information 1Create the adapter connections for the applications you want to integrate.The connections can be reused in multiple integrations and are typically created by the administrator.Create a ServiceNow Adapter Connection 2Create the integration.When you do this, you add trigger and invoke connections to the integration.Create Integrations and Add the ServiceNow Adapter Connection to an Integration 3Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 4(Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 5Activate the integration.Manage Integrations in Using Integrations in Oracle Integration Generation 2 6Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 7Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 8Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add an ServiceNow Adapter Connection to an Integration 1-42 Create a ServiceNow Adapter Connection A connection is based on an adapter.You define connections to the specific cloud applications that you want to integrate.Topics: Prerequisites for Creating a Connection Create a Connection Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a ServiceNow Adapter connection.Purchase a Subscription to ServiceNow Satisfy User and Role Requirements Create a Custom User and Assign the Required Permissions Purchase a Subscription to ServiceNow When you subscribe, you receive an instance name URL, username, and password.This information is required for creating a ServiceNow Adapter connection in the Connections page.See Configure Connection Properties and Configure Connection Security .Satisfy User and Role Requirements A ServiceNow user with the Admin role or a custom user can use the ServiceNow Adapter in Oracle Integration.You can create a custom user (for example, the Integration User) in ServiceNow that can be assigned a custom role that has access to the table names shown in the following table in ServiceNow. |
Incident creation and workflow approval process management.Chapter 1 What Application Version Is Supported?1-3Employee synchronization from customer ERP/HCM systems with users.Workflow to Create and Add an ServiceNow Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.Step Description More Information 1Create the adapter connections for the applications you want to integrate.The connections can be reused in multiple integrations and are typically created by the administrator.Create a ServiceNow Adapter Connection 2Create the integration.When you do this, you add trigger and invoke connections to the integration.Create Integrations and Add the ServiceNow Adapter Connection to an Integration 3Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 4(Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 5Activate the integration.Manage Integrations in Using Integrations in Oracle Integration Generation 2 6Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 7Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 8Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add an ServiceNow Adapter Connection to an Integration 1-42 Create a ServiceNow Adapter Connection A connection is based on an adapter.You define connections to the specific cloud applications that you want to integrate.Topics: Prerequisites for Creating a Connection Create a Connection Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a ServiceNow Adapter connection.Purchase a Subscription to ServiceNow Satisfy User and Role Requirements Create a Custom User and Assign the Required Permissions Purchase a Subscription to ServiceNow When you subscribe, you receive an instance name URL, username, and password.This information is required for creating a ServiceNow Adapter connection in the Connections page.See Configure Connection Properties and Configure Connection Security .Satisfy User and Role Requirements A ServiceNow user with the Admin role or a custom user can use the ServiceNow Adapter in Oracle Integration.You can create a custom user (for example, the Integration User) in ServiceNow that can be assigned a custom role that has access to the table names shown in the following table in ServiceNow.Ensure that web services are enabled and respective permissions are assigned for the following tables in the ServiceNow instance. |
1-3Employee synchronization from customer ERP/HCM systems with users.Workflow to Create and Add an ServiceNow Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.Step Description More Information 1Create the adapter connections for the applications you want to integrate.The connections can be reused in multiple integrations and are typically created by the administrator.Create a ServiceNow Adapter Connection 2Create the integration.When you do this, you add trigger and invoke connections to the integration.Create Integrations and Add the ServiceNow Adapter Connection to an Integration 3Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 4(Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 5Activate the integration.Manage Integrations in Using Integrations in Oracle Integration Generation 2 6Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 7Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 8Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add an ServiceNow Adapter Connection to an Integration 1-42 Create a ServiceNow Adapter Connection A connection is based on an adapter.You define connections to the specific cloud applications that you want to integrate.Topics: Prerequisites for Creating a Connection Create a Connection Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a ServiceNow Adapter connection.Purchase a Subscription to ServiceNow Satisfy User and Role Requirements Create a Custom User and Assign the Required Permissions Purchase a Subscription to ServiceNow When you subscribe, you receive an instance name URL, username, and password.This information is required for creating a ServiceNow Adapter connection in the Connections page.See Configure Connection Properties and Configure Connection Security .Satisfy User and Role Requirements A ServiceNow user with the Admin role or a custom user can use the ServiceNow Adapter in Oracle Integration.You can create a custom user (for example, the Integration User) in ServiceNow that can be assigned a custom role that has access to the table names shown in the following table in ServiceNow.Ensure that web services are enabled and respective permissions are assigned for the following tables in the ServiceNow instance.Ensure the Integration User has the appropriate role. |
Workflow to Create and Add an ServiceNow Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.Step Description More Information 1Create the adapter connections for the applications you want to integrate.The connections can be reused in multiple integrations and are typically created by the administrator.Create a ServiceNow Adapter Connection 2Create the integration.When you do this, you add trigger and invoke connections to the integration.Create Integrations and Add the ServiceNow Adapter Connection to an Integration 3Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 4(Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 5Activate the integration.Manage Integrations in Using Integrations in Oracle Integration Generation 2 6Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 7Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 8Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add an ServiceNow Adapter Connection to an Integration 1-42 Create a ServiceNow Adapter Connection A connection is based on an adapter.You define connections to the specific cloud applications that you want to integrate.Topics: Prerequisites for Creating a Connection Create a Connection Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a ServiceNow Adapter connection.Purchase a Subscription to ServiceNow Satisfy User and Role Requirements Create a Custom User and Assign the Required Permissions Purchase a Subscription to ServiceNow When you subscribe, you receive an instance name URL, username, and password.This information is required for creating a ServiceNow Adapter connection in the Connections page.See Configure Connection Properties and Configure Connection Security .Satisfy User and Role Requirements A ServiceNow user with the Admin role or a custom user can use the ServiceNow Adapter in Oracle Integration.You can create a custom user (for example, the Integration User) in ServiceNow that can be assigned a custom role that has access to the table names shown in the following table in ServiceNow.Ensure that web services are enabled and respective permissions are assigned for the following tables in the ServiceNow instance.Ensure the Integration User has the appropriate role.A ServiceNow user with the default SOAP role (without any customization or changes) is required to configure or use the ServiceNow Adapter. |
Step Description More Information 1Create the adapter connections for the applications you want to integrate.The connections can be reused in multiple integrations and are typically created by the administrator.Create a ServiceNow Adapter Connection 2Create the integration.When you do this, you add trigger and invoke connections to the integration.Create Integrations and Add the ServiceNow Adapter Connection to an Integration 3Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 4(Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 5Activate the integration.Manage Integrations in Using Integrations in Oracle Integration Generation 2 6Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 7Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 8Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add an ServiceNow Adapter Connection to an Integration 1-42 Create a ServiceNow Adapter Connection A connection is based on an adapter.You define connections to the specific cloud applications that you want to integrate.Topics: Prerequisites for Creating a Connection Create a Connection Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a ServiceNow Adapter connection.Purchase a Subscription to ServiceNow Satisfy User and Role Requirements Create a Custom User and Assign the Required Permissions Purchase a Subscription to ServiceNow When you subscribe, you receive an instance name URL, username, and password.This information is required for creating a ServiceNow Adapter connection in the Connections page.See Configure Connection Properties and Configure Connection Security .Satisfy User and Role Requirements A ServiceNow user with the Admin role or a custom user can use the ServiceNow Adapter in Oracle Integration.You can create a custom user (for example, the Integration User) in ServiceNow that can be assigned a custom role that has access to the table names shown in the following table in ServiceNow.Ensure that web services are enabled and respective permissions are assigned for the following tables in the ServiceNow instance.Ensure the Integration User has the appropriate role.A ServiceNow user with the default SOAP role (without any customization or changes) is required to configure or use the ServiceNow Adapter.The default SOAP role has the following permissions: can query, create, update, and delete records on all tables and execute scripts. |
The connections can be reused in multiple integrations and are typically created by the administrator.Create a ServiceNow Adapter Connection 2Create the integration.When you do this, you add trigger and invoke connections to the integration.Create Integrations and Add the ServiceNow Adapter Connection to an Integration 3Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 4(Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 5Activate the integration.Manage Integrations in Using Integrations in Oracle Integration Generation 2 6Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 7Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 8Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add an ServiceNow Adapter Connection to an Integration 1-42 Create a ServiceNow Adapter Connection A connection is based on an adapter.You define connections to the specific cloud applications that you want to integrate.Topics: Prerequisites for Creating a Connection Create a Connection Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a ServiceNow Adapter connection.Purchase a Subscription to ServiceNow Satisfy User and Role Requirements Create a Custom User and Assign the Required Permissions Purchase a Subscription to ServiceNow When you subscribe, you receive an instance name URL, username, and password.This information is required for creating a ServiceNow Adapter connection in the Connections page.See Configure Connection Properties and Configure Connection Security .Satisfy User and Role Requirements A ServiceNow user with the Admin role or a custom user can use the ServiceNow Adapter in Oracle Integration.You can create a custom user (for example, the Integration User) in ServiceNow that can be assigned a custom role that has access to the table names shown in the following table in ServiceNow.Ensure that web services are enabled and respective permissions are assigned for the following tables in the ServiceNow instance.Ensure the Integration User has the appropriate role.A ServiceNow user with the default SOAP role (without any customization or changes) is required to configure or use the ServiceNow Adapter.The default SOAP role has the following permissions: can query, create, update, and delete records on all tables and execute scripts.While this is verifiable, ServiceNow recommends using the Admin role. |
When you do this, you add trigger and invoke connections to the integration.Create Integrations and Add the ServiceNow Adapter Connection to an Integration 3Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 4(Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 5Activate the integration.Manage Integrations in Using Integrations in Oracle Integration Generation 2 6Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 7Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 8Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add an ServiceNow Adapter Connection to an Integration 1-42 Create a ServiceNow Adapter Connection A connection is based on an adapter.You define connections to the specific cloud applications that you want to integrate.Topics: Prerequisites for Creating a Connection Create a Connection Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a ServiceNow Adapter connection.Purchase a Subscription to ServiceNow Satisfy User and Role Requirements Create a Custom User and Assign the Required Permissions Purchase a Subscription to ServiceNow When you subscribe, you receive an instance name URL, username, and password.This information is required for creating a ServiceNow Adapter connection in the Connections page.See Configure Connection Properties and Configure Connection Security .Satisfy User and Role Requirements A ServiceNow user with the Admin role or a custom user can use the ServiceNow Adapter in Oracle Integration.You can create a custom user (for example, the Integration User) in ServiceNow that can be assigned a custom role that has access to the table names shown in the following table in ServiceNow.Ensure that web services are enabled and respective permissions are assigned for the following tables in the ServiceNow instance.Ensure the Integration User has the appropriate role.A ServiceNow user with the default SOAP role (without any customization or changes) is required to configure or use the ServiceNow Adapter.The default SOAP role has the following permissions: can query, create, update, and delete records on all tables and execute scripts.While this is verifiable, ServiceNow recommends using the Admin role.2-1Note: If a SOAP role has been modified or the SOAP role is not functional, you must follow the ServiceNow recommendations and use the Admin role. |
Manage Integrations in Using Integrations in Oracle Integration Generation 2 6Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 7Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 8Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add an ServiceNow Adapter Connection to an Integration 1-42 Create a ServiceNow Adapter Connection A connection is based on an adapter.You define connections to the specific cloud applications that you want to integrate.Topics: Prerequisites for Creating a Connection Create a Connection Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a ServiceNow Adapter connection.Purchase a Subscription to ServiceNow Satisfy User and Role Requirements Create a Custom User and Assign the Required Permissions Purchase a Subscription to ServiceNow When you subscribe, you receive an instance name URL, username, and password.This information is required for creating a ServiceNow Adapter connection in the Connections page.See Configure Connection Properties and Configure Connection Security .Satisfy User and Role Requirements A ServiceNow user with the Admin role or a custom user can use the ServiceNow Adapter in Oracle Integration.You can create a custom user (for example, the Integration User) in ServiceNow that can be assigned a custom role that has access to the table names shown in the following table in ServiceNow.Ensure that web services are enabled and respective permissions are assigned for the following tables in the ServiceNow instance.Ensure the Integration User has the appropriate role.A ServiceNow user with the default SOAP role (without any customization or changes) is required to configure or use the ServiceNow Adapter.The default SOAP role has the following permissions: can query, create, update, and delete records on all tables and execute scripts.While this is verifiable, ServiceNow recommends using the Admin role.2-1Note: If a SOAP role has been modified or the SOAP role is not functional, you must follow the ServiceNow recommendations and use the Admin role.If you do not want to assign the Admin role, you can create a custom role, add accesses to the following tables, and assign the default SOAP role to the custom role. |
You define connections to the specific cloud applications that you want to integrate.Topics: Prerequisites for Creating a Connection Create a Connection Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a ServiceNow Adapter connection.Purchase a Subscription to ServiceNow Satisfy User and Role Requirements Create a Custom User and Assign the Required Permissions Purchase a Subscription to ServiceNow When you subscribe, you receive an instance name URL, username, and password.This information is required for creating a ServiceNow Adapter connection in the Connections page.See Configure Connection Properties and Configure Connection Security .Satisfy User and Role Requirements A ServiceNow user with the Admin role or a custom user can use the ServiceNow Adapter in Oracle Integration.You can create a custom user (for example, the Integration User) in ServiceNow that can be assigned a custom role that has access to the table names shown in the following table in ServiceNow.Ensure that web services are enabled and respective permissions are assigned for the following tables in the ServiceNow instance.Ensure the Integration User has the appropriate role.A ServiceNow user with the default SOAP role (without any customization or changes) is required to configure or use the ServiceNow Adapter.The default SOAP role has the following permissions: can query, create, update, and delete records on all tables and execute scripts.While this is verifiable, ServiceNow recommends using the Admin role.2-1Note: If a SOAP role has been modified or the SOAP role is not functional, you must follow the ServiceNow recommendations and use the Admin role.If you do not want to assign the Admin role, you can create a custom role, add accesses to the following tables, and assign the default SOAP role to the custom role.A ServiceNow Adapter connection can be created with minimal accesses on the tables. |
Topics: Prerequisites for Creating a Connection Create a Connection Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a ServiceNow Adapter connection.Purchase a Subscription to ServiceNow Satisfy User and Role Requirements Create a Custom User and Assign the Required Permissions Purchase a Subscription to ServiceNow When you subscribe, you receive an instance name URL, username, and password.This information is required for creating a ServiceNow Adapter connection in the Connections page.See Configure Connection Properties and Configure Connection Security .Satisfy User and Role Requirements A ServiceNow user with the Admin role or a custom user can use the ServiceNow Adapter in Oracle Integration.You can create a custom user (for example, the Integration User) in ServiceNow that can be assigned a custom role that has access to the table names shown in the following table in ServiceNow.Ensure that web services are enabled and respective permissions are assigned for the following tables in the ServiceNow instance.Ensure the Integration User has the appropriate role.A ServiceNow user with the default SOAP role (without any customization or changes) is required to configure or use the ServiceNow Adapter.The default SOAP role has the following permissions: can query, create, update, and delete records on all tables and execute scripts.While this is verifiable, ServiceNow recommends using the Admin role.2-1Note: If a SOAP role has been modified or the SOAP role is not functional, you must follow the ServiceNow recommendations and use the Admin role.If you do not want to assign the Admin role, you can create a custom role, add accesses to the following tables, and assign the default SOAP role to the custom role.A ServiceNow Adapter connection can be created with minimal accesses on the tables.However, only the modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Table Name Permission sys_soap_message For insert/delete of ServiceNow outbound SOAP messages. |
Purchase a Subscription to ServiceNow Satisfy User and Role Requirements Create a Custom User and Assign the Required Permissions Purchase a Subscription to ServiceNow When you subscribe, you receive an instance name URL, username, and password.This information is required for creating a ServiceNow Adapter connection in the Connections page.See Configure Connection Properties and Configure Connection Security .Satisfy User and Role Requirements A ServiceNow user with the Admin role or a custom user can use the ServiceNow Adapter in Oracle Integration.You can create a custom user (for example, the Integration User) in ServiceNow that can be assigned a custom role that has access to the table names shown in the following table in ServiceNow.Ensure that web services are enabled and respective permissions are assigned for the following tables in the ServiceNow instance.Ensure the Integration User has the appropriate role.A ServiceNow user with the default SOAP role (without any customization or changes) is required to configure or use the ServiceNow Adapter.The default SOAP role has the following permissions: can query, create, update, and delete records on all tables and execute scripts.While this is verifiable, ServiceNow recommends using the Admin role.2-1Note: If a SOAP role has been modified or the SOAP role is not functional, you must follow the ServiceNow recommendations and use the Admin role.If you do not want to assign the Admin role, you can create a custom role, add accesses to the following tables, and assign the default SOAP role to the custom role.A ServiceNow Adapter connection can be created with minimal accesses on the tables.However, only the modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Table Name Permission sys_soap_message For insert/delete of ServiceNow outbound SOAP messages.Note: This permission is required only for trigger connections. |
This information is required for creating a ServiceNow Adapter connection in the Connections page.See Configure Connection Properties and Configure Connection Security .Satisfy User and Role Requirements A ServiceNow user with the Admin role or a custom user can use the ServiceNow Adapter in Oracle Integration.You can create a custom user (for example, the Integration User) in ServiceNow that can be assigned a custom role that has access to the table names shown in the following table in ServiceNow.Ensure that web services are enabled and respective permissions are assigned for the following tables in the ServiceNow instance.Ensure the Integration User has the appropriate role.A ServiceNow user with the default SOAP role (without any customization or changes) is required to configure or use the ServiceNow Adapter.The default SOAP role has the following permissions: can query, create, update, and delete records on all tables and execute scripts.While this is verifiable, ServiceNow recommends using the Admin role.2-1Note: If a SOAP role has been modified or the SOAP role is not functional, you must follow the ServiceNow recommendations and use the Admin role.If you do not want to assign the Admin role, you can create a custom role, add accesses to the following tables, and assign the default SOAP role to the custom role.A ServiceNow Adapter connection can be created with minimal accesses on the tables.However, only the modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Table Name Permission sys_soap_message For insert/delete of ServiceNow outbound SOAP messages.Note: This permission is required only for trigger connections.sys_soap_message_function For insert ServiceNow outbound SOAP message functions. |
See Configure Connection Properties and Configure Connection Security .Satisfy User and Role Requirements A ServiceNow user with the Admin role or a custom user can use the ServiceNow Adapter in Oracle Integration.You can create a custom user (for example, the Integration User) in ServiceNow that can be assigned a custom role that has access to the table names shown in the following table in ServiceNow.Ensure that web services are enabled and respective permissions are assigned for the following tables in the ServiceNow instance.Ensure the Integration User has the appropriate role.A ServiceNow user with the default SOAP role (without any customization or changes) is required to configure or use the ServiceNow Adapter.The default SOAP role has the following permissions: can query, create, update, and delete records on all tables and execute scripts.While this is verifiable, ServiceNow recommends using the Admin role.2-1Note: If a SOAP role has been modified or the SOAP role is not functional, you must follow the ServiceNow recommendations and use the Admin role.If you do not want to assign the Admin role, you can create a custom role, add accesses to the following tables, and assign the default SOAP role to the custom role.A ServiceNow Adapter connection can be created with minimal accesses on the tables.However, only the modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Table Name Permission sys_soap_message For insert/delete of ServiceNow outbound SOAP messages.Note: This permission is required only for trigger connections.sys_soap_message_function For insert ServiceNow outbound SOAP message functions.Note: This permission is required only for trigger connections. |
Satisfy User and Role Requirements A ServiceNow user with the Admin role or a custom user can use the ServiceNow Adapter in Oracle Integration.You can create a custom user (for example, the Integration User) in ServiceNow that can be assigned a custom role that has access to the table names shown in the following table in ServiceNow.Ensure that web services are enabled and respective permissions are assigned for the following tables in the ServiceNow instance.Ensure the Integration User has the appropriate role.A ServiceNow user with the default SOAP role (without any customization or changes) is required to configure or use the ServiceNow Adapter.The default SOAP role has the following permissions: can query, create, update, and delete records on all tables and execute scripts.While this is verifiable, ServiceNow recommends using the Admin role.2-1Note: If a SOAP role has been modified or the SOAP role is not functional, you must follow the ServiceNow recommendations and use the Admin role.If you do not want to assign the Admin role, you can create a custom role, add accesses to the following tables, and assign the default SOAP role to the custom role.A ServiceNow Adapter connection can be created with minimal accesses on the tables.However, only the modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Table Name Permission sys_soap_message For insert/delete of ServiceNow outbound SOAP messages.Note: This permission is required only for trigger connections.sys_soap_message_function For insert ServiceNow outbound SOAP message functions.Note: This permission is required only for trigger connections.sys_script For insert/update/delete of ServiceNow business rules. |
You can create a custom user (for example, the Integration User) in ServiceNow that can be assigned a custom role that has access to the table names shown in the following table in ServiceNow.Ensure that web services are enabled and respective permissions are assigned for the following tables in the ServiceNow instance.Ensure the Integration User has the appropriate role.A ServiceNow user with the default SOAP role (without any customization or changes) is required to configure or use the ServiceNow Adapter.The default SOAP role has the following permissions: can query, create, update, and delete records on all tables and execute scripts.While this is verifiable, ServiceNow recommends using the Admin role.2-1Note: If a SOAP role has been modified or the SOAP role is not functional, you must follow the ServiceNow recommendations and use the Admin role.If you do not want to assign the Admin role, you can create a custom role, add accesses to the following tables, and assign the default SOAP role to the custom role.A ServiceNow Adapter connection can be created with minimal accesses on the tables.However, only the modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Table Name Permission sys_soap_message For insert/delete of ServiceNow outbound SOAP messages.Note: This permission is required only for trigger connections.sys_soap_message_function For insert ServiceNow outbound SOAP message functions.Note: This permission is required only for trigger connections.sys_script For insert/update/delete of ServiceNow business rules.Note: This permission is required only for trigger connections. |
Ensure that web services are enabled and respective permissions are assigned for the following tables in the ServiceNow instance.Ensure the Integration User has the appropriate role.A ServiceNow user with the default SOAP role (without any customization or changes) is required to configure or use the ServiceNow Adapter.The default SOAP role has the following permissions: can query, create, update, and delete records on all tables and execute scripts.While this is verifiable, ServiceNow recommends using the Admin role.2-1Note: If a SOAP role has been modified or the SOAP role is not functional, you must follow the ServiceNow recommendations and use the Admin role.If you do not want to assign the Admin role, you can create a custom role, add accesses to the following tables, and assign the default SOAP role to the custom role.A ServiceNow Adapter connection can be created with minimal accesses on the tables.However, only the modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Table Name Permission sys_soap_message For insert/delete of ServiceNow outbound SOAP messages.Note: This permission is required only for trigger connections.sys_soap_message_function For insert ServiceNow outbound SOAP message functions.Note: This permission is required only for trigger connections.sys_script For insert/update/delete of ServiceNow business rules.Note: This permission is required only for trigger connections.sys_db_object To get modules. |
Ensure the Integration User has the appropriate role.A ServiceNow user with the default SOAP role (without any customization or changes) is required to configure or use the ServiceNow Adapter.The default SOAP role has the following permissions: can query, create, update, and delete records on all tables and execute scripts.While this is verifiable, ServiceNow recommends using the Admin role.2-1Note: If a SOAP role has been modified or the SOAP role is not functional, you must follow the ServiceNow recommendations and use the Admin role.If you do not want to assign the Admin role, you can create a custom role, add accesses to the following tables, and assign the default SOAP role to the custom role.A ServiceNow Adapter connection can be created with minimal accesses on the tables.However, only the modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Table Name Permission sys_soap_message For insert/delete of ServiceNow outbound SOAP messages.Note: This permission is required only for trigger connections.sys_soap_message_function For insert ServiceNow outbound SOAP message functions.Note: This permission is required only for trigger connections.sys_script For insert/update/delete of ServiceNow business rules.Note: This permission is required only for trigger connections.sys_db_object To get modules.Note: This permission is required for both connections (that is, invoke and trigger connections). |
A ServiceNow user with the default SOAP role (without any customization or changes) is required to configure or use the ServiceNow Adapter.The default SOAP role has the following permissions: can query, create, update, and delete records on all tables and execute scripts.While this is verifiable, ServiceNow recommends using the Admin role.2-1Note: If a SOAP role has been modified or the SOAP role is not functional, you must follow the ServiceNow recommendations and use the Admin role.If you do not want to assign the Admin role, you can create a custom role, add accesses to the following tables, and assign the default SOAP role to the custom role.A ServiceNow Adapter connection can be created with minimal accesses on the tables.However, only the modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Table Name Permission sys_soap_message For insert/delete of ServiceNow outbound SOAP messages.Note: This permission is required only for trigger connections.sys_soap_message_function For insert ServiceNow outbound SOAP message functions.Note: This permission is required only for trigger connections.sys_script For insert/update/delete of ServiceNow business rules.Note: This permission is required only for trigger connections.sys_db_object To get modules.Note: This permission is required for both connections (that is, invoke and trigger connections).Sys_package Fetches standard packages. |
The default SOAP role has the following permissions: can query, create, update, and delete records on all tables and execute scripts.While this is verifiable, ServiceNow recommends using the Admin role.2-1Note: If a SOAP role has been modified or the SOAP role is not functional, you must follow the ServiceNow recommendations and use the Admin role.If you do not want to assign the Admin role, you can create a custom role, add accesses to the following tables, and assign the default SOAP role to the custom role.A ServiceNow Adapter connection can be created with minimal accesses on the tables.However, only the modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Table Name Permission sys_soap_message For insert/delete of ServiceNow outbound SOAP messages.Note: This permission is required only for trigger connections.sys_soap_message_function For insert ServiceNow outbound SOAP message functions.Note: This permission is required only for trigger connections.sys_script For insert/update/delete of ServiceNow business rules.Note: This permission is required only for trigger connections.sys_db_object To get modules.Note: This permission is required for both connections (that is, invoke and trigger connections).Sys_package Fetches standard packages.Note: This permission is required for both connections (that is, invoke and trigger connections). |
While this is verifiable, ServiceNow recommends using the Admin role.2-1Note: If a SOAP role has been modified or the SOAP role is not functional, you must follow the ServiceNow recommendations and use the Admin role.If you do not want to assign the Admin role, you can create a custom role, add accesses to the following tables, and assign the default SOAP role to the custom role.A ServiceNow Adapter connection can be created with minimal accesses on the tables.However, only the modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Table Name Permission sys_soap_message For insert/delete of ServiceNow outbound SOAP messages.Note: This permission is required only for trigger connections.sys_soap_message_function For insert ServiceNow outbound SOAP message functions.Note: This permission is required only for trigger connections.sys_script For insert/update/delete of ServiceNow business rules.Note: This permission is required only for trigger connections.sys_db_object To get modules.Note: This permission is required for both connections (that is, invoke and trigger connections).Sys_package Fetches standard packages.Note: This permission is required for both connections (that is, invoke and trigger connections).The applications and modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Permissions Operation sys_plugins To get standard applications. |
2-1Note: If a SOAP role has been modified or the SOAP role is not functional, you must follow the ServiceNow recommendations and use the Admin role.If you do not want to assign the Admin role, you can create a custom role, add accesses to the following tables, and assign the default SOAP role to the custom role.A ServiceNow Adapter connection can be created with minimal accesses on the tables.However, only the modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Table Name Permission sys_soap_message For insert/delete of ServiceNow outbound SOAP messages.Note: This permission is required only for trigger connections.sys_soap_message_function For insert ServiceNow outbound SOAP message functions.Note: This permission is required only for trigger connections.sys_script For insert/update/delete of ServiceNow business rules.Note: This permission is required only for trigger connections.sys_db_object To get modules.Note: This permission is required for both connections (that is, invoke and trigger connections).Sys_package Fetches standard packages.Note: This permission is required for both connections (that is, invoke and trigger connections).The applications and modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Permissions Operation sys_plugins To get standard applications.sys_app To get custom applications. |
If you do not want to assign the Admin role, you can create a custom role, add accesses to the following tables, and assign the default SOAP role to the custom role.A ServiceNow Adapter connection can be created with minimal accesses on the tables.However, only the modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Table Name Permission sys_soap_message For insert/delete of ServiceNow outbound SOAP messages.Note: This permission is required only for trigger connections.sys_soap_message_function For insert ServiceNow outbound SOAP message functions.Note: This permission is required only for trigger connections.sys_script For insert/update/delete of ServiceNow business rules.Note: This permission is required only for trigger connections.sys_db_object To get modules.Note: This permission is required for both connections (that is, invoke and trigger connections).Sys_package Fetches standard packages.Note: This permission is required for both connections (that is, invoke and trigger connections).The applications and modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Permissions Operation sys_plugins To get standard applications.sys_app To get custom applications.sys_db_object To get modules. |
A ServiceNow Adapter connection can be created with minimal accesses on the tables.However, only the modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Table Name Permission sys_soap_message For insert/delete of ServiceNow outbound SOAP messages.Note: This permission is required only for trigger connections.sys_soap_message_function For insert ServiceNow outbound SOAP message functions.Note: This permission is required only for trigger connections.sys_script For insert/update/delete of ServiceNow business rules.Note: This permission is required only for trigger connections.sys_db_object To get modules.Note: This permission is required for both connections (that is, invoke and trigger connections).Sys_package Fetches standard packages.Note: This permission is required for both connections (that is, invoke and trigger connections).The applications and modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Permissions Operation sys_plugins To get standard applications.sys_app To get custom applications.sys_db_object To get modules.sys_ui_section To get View fields in Get operations. |
However, only the modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Table Name Permission sys_soap_message For insert/delete of ServiceNow outbound SOAP messages.Note: This permission is required only for trigger connections.sys_soap_message_function For insert ServiceNow outbound SOAP message functions.Note: This permission is required only for trigger connections.sys_script For insert/update/delete of ServiceNow business rules.Note: This permission is required only for trigger connections.sys_db_object To get modules.Note: This permission is required for both connections (that is, invoke and trigger connections).Sys_package Fetches standard packages.Note: This permission is required for both connections (that is, invoke and trigger connections).The applications and modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Permissions Operation sys_plugins To get standard applications.sys_app To get custom applications.sys_db_object To get modules.sys_ui_section To get View fields in Get operations.sys_documentation To view the field labels instead of actual field names in the user interface. |
Note: This permission is required only for trigger connections.sys_soap_message_function For insert ServiceNow outbound SOAP message functions.Note: This permission is required only for trigger connections.sys_script For insert/update/delete of ServiceNow business rules.Note: This permission is required only for trigger connections.sys_db_object To get modules.Note: This permission is required for both connections (that is, invoke and trigger connections).Sys_package Fetches standard packages.Note: This permission is required for both connections (that is, invoke and trigger connections).The applications and modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Permissions Operation sys_plugins To get standard applications.sys_app To get custom applications.sys_db_object To get modules.sys_ui_section To get View fields in Get operations.sys_documentation To view the field labels instead of actual field names in the user interface.sys_package To fetch standard packages. |
sys_soap_message_function For insert ServiceNow outbound SOAP message functions.Note: This permission is required only for trigger connections.sys_script For insert/update/delete of ServiceNow business rules.Note: This permission is required only for trigger connections.sys_db_object To get modules.Note: This permission is required for both connections (that is, invoke and trigger connections).Sys_package Fetches standard packages.Note: This permission is required for both connections (that is, invoke and trigger connections).The applications and modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Permissions Operation sys_plugins To get standard applications.sys_app To get custom applications.sys_db_object To get modules.sys_ui_section To get View fields in Get operations.sys_documentation To view the field labels instead of actual field names in the user interface.sys_package To fetch standard packages.Note: This permission is required for both connections (that is, invoke and trigger connections).Chapter 2 Prerequisites for Creating a Connection 2-2Permissions Operation sys_ui_element To get View fields in Get operations. |
Note: This permission is required only for trigger connections.sys_script For insert/update/delete of ServiceNow business rules.Note: This permission is required only for trigger connections.sys_db_object To get modules.Note: This permission is required for both connections (that is, invoke and trigger connections).Sys_package Fetches standard packages.Note: This permission is required for both connections (that is, invoke and trigger connections).The applications and modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Permissions Operation sys_plugins To get standard applications.sys_app To get custom applications.sys_db_object To get modules.sys_ui_section To get View fields in Get operations.sys_documentation To view the field labels instead of actual field names in the user interface.sys_package To fetch standard packages.Note: This permission is required for both connections (that is, invoke and trigger connections).Chapter 2 Prerequisites for Creating a Connection 2-2Permissions Operation sys_ui_element To get View fields in Get operations.sys_soap_message For insert/delete of ServiceNow outbound SOAP messages. |
sys_script For insert/update/delete of ServiceNow business rules.Note: This permission is required only for trigger connections.sys_db_object To get modules.Note: This permission is required for both connections (that is, invoke and trigger connections).Sys_package Fetches standard packages.Note: This permission is required for both connections (that is, invoke and trigger connections).The applications and modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Permissions Operation sys_plugins To get standard applications.sys_app To get custom applications.sys_db_object To get modules.sys_ui_section To get View fields in Get operations.sys_documentation To view the field labels instead of actual field names in the user interface.sys_package To fetch standard packages.Note: This permission is required for both connections (that is, invoke and trigger connections).Chapter 2 Prerequisites for Creating a Connection 2-2Permissions Operation sys_ui_element To get View fields in Get operations.sys_soap_message For insert/delete of ServiceNow outbound SOAP messages.Note: This permission is required only for trigger connections. |
Note: This permission is required only for trigger connections.sys_db_object To get modules.Note: This permission is required for both connections (that is, invoke and trigger connections).Sys_package Fetches standard packages.Note: This permission is required for both connections (that is, invoke and trigger connections).The applications and modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Permissions Operation sys_plugins To get standard applications.sys_app To get custom applications.sys_db_object To get modules.sys_ui_section To get View fields in Get operations.sys_documentation To view the field labels instead of actual field names in the user interface.sys_package To fetch standard packages.Note: This permission is required for both connections (that is, invoke and trigger connections).Chapter 2 Prerequisites for Creating a Connection 2-2Permissions Operation sys_ui_element To get View fields in Get operations.sys_soap_message For insert/delete of ServiceNow outbound SOAP messages.Note: This permission is required only for trigger connections.sys_soap_message_function For insert ServiceNow outbound SOAP message functions. |
sys_db_object To get modules.Note: This permission is required for both connections (that is, invoke and trigger connections).Sys_package Fetches standard packages.Note: This permission is required for both connections (that is, invoke and trigger connections).The applications and modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Permissions Operation sys_plugins To get standard applications.sys_app To get custom applications.sys_db_object To get modules.sys_ui_section To get View fields in Get operations.sys_documentation To view the field labels instead of actual field names in the user interface.sys_package To fetch standard packages.Note: This permission is required for both connections (that is, invoke and trigger connections).Chapter 2 Prerequisites for Creating a Connection 2-2Permissions Operation sys_ui_element To get View fields in Get operations.sys_soap_message For insert/delete of ServiceNow outbound SOAP messages.Note: This permission is required only for trigger connections.sys_soap_message_function For insert ServiceNow outbound SOAP message functions.Note: This permission is required only for trigger connections. |
Note: This permission is required for both connections (that is, invoke and trigger connections).Sys_package Fetches standard packages.Note: This permission is required for both connections (that is, invoke and trigger connections).The applications and modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Permissions Operation sys_plugins To get standard applications.sys_app To get custom applications.sys_db_object To get modules.sys_ui_section To get View fields in Get operations.sys_documentation To view the field labels instead of actual field names in the user interface.sys_package To fetch standard packages.Note: This permission is required for both connections (that is, invoke and trigger connections).Chapter 2 Prerequisites for Creating a Connection 2-2Permissions Operation sys_ui_element To get View fields in Get operations.sys_soap_message For insert/delete of ServiceNow outbound SOAP messages.Note: This permission is required only for trigger connections.sys_soap_message_function For insert ServiceNow outbound SOAP message functions.Note: This permission is required only for trigger connections.sys_script For insert/update/delete of ServiceNow business rules. |
Sys_package Fetches standard packages.Note: This permission is required for both connections (that is, invoke and trigger connections).The applications and modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Permissions Operation sys_plugins To get standard applications.sys_app To get custom applications.sys_db_object To get modules.sys_ui_section To get View fields in Get operations.sys_documentation To view the field labels instead of actual field names in the user interface.sys_package To fetch standard packages.Note: This permission is required for both connections (that is, invoke and trigger connections).Chapter 2 Prerequisites for Creating a Connection 2-2Permissions Operation sys_ui_element To get View fields in Get operations.sys_soap_message For insert/delete of ServiceNow outbound SOAP messages.Note: This permission is required only for trigger connections.sys_soap_message_function For insert ServiceNow outbound SOAP message functions.Note: This permission is required only for trigger connections.sys_script For insert/update/delete of ServiceNow business rules.Note: This permission is required only for trigger connections. |
Note: This permission is required for both connections (that is, invoke and trigger connections).The applications and modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Permissions Operation sys_plugins To get standard applications.sys_app To get custom applications.sys_db_object To get modules.sys_ui_section To get View fields in Get operations.sys_documentation To view the field labels instead of actual field names in the user interface.sys_package To fetch standard packages.Note: This permission is required for both connections (that is, invoke and trigger connections).Chapter 2 Prerequisites for Creating a Connection 2-2Permissions Operation sys_ui_element To get View fields in Get operations.sys_soap_message For insert/delete of ServiceNow outbound SOAP messages.Note: This permission is required only for trigger connections.sys_soap_message_function For insert ServiceNow outbound SOAP message functions.Note: This permission is required only for trigger connections.sys_script For insert/update/delete of ServiceNow business rules.Note: This permission is required only for trigger connections.Create a Custom User and Assign the Required Permissions 1.Create a custom role: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials. |
The applications and modules supported by the adapter are displayed for selection in the user interface when you add accesses to the following tables: Permissions Operation sys_plugins To get standard applications.sys_app To get custom applications.sys_db_object To get modules.sys_ui_section To get View fields in Get operations.sys_documentation To view the field labels instead of actual field names in the user interface.sys_package To fetch standard packages.Note: This permission is required for both connections (that is, invoke and trigger connections).Chapter 2 Prerequisites for Creating a Connection 2-2Permissions Operation sys_ui_element To get View fields in Get operations.sys_soap_message For insert/delete of ServiceNow outbound SOAP messages.Note: This permission is required only for trigger connections.sys_soap_message_function For insert ServiceNow outbound SOAP message functions.Note: This permission is required only for trigger connections.sys_script For insert/update/delete of ServiceNow business rules.Note: This permission is required only for trigger connections.Create a Custom User and Assign the Required Permissions 1.Create a custom role: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials.b.On the home page, search for Roles in the search box in the left pane, and click Roles under User Administration in the search results. |
sys_app To get custom applications.sys_db_object To get modules.sys_ui_section To get View fields in Get operations.sys_documentation To view the field labels instead of actual field names in the user interface.sys_package To fetch standard packages.Note: This permission is required for both connections (that is, invoke and trigger connections).Chapter 2 Prerequisites for Creating a Connection 2-2Permissions Operation sys_ui_element To get View fields in Get operations.sys_soap_message For insert/delete of ServiceNow outbound SOAP messages.Note: This permission is required only for trigger connections.sys_soap_message_function For insert ServiceNow outbound SOAP message functions.Note: This permission is required only for trigger connections.sys_script For insert/update/delete of ServiceNow business rules.Note: This permission is required only for trigger connections.Create a Custom User and Assign the Required Permissions 1.Create a custom role: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials.b.On the home page, search for Roles in the search box in the left pane, and click Roles under User Administration in the search results.c.Click New to create a new role. |
sys_db_object To get modules.sys_ui_section To get View fields in Get operations.sys_documentation To view the field labels instead of actual field names in the user interface.sys_package To fetch standard packages.Note: This permission is required for both connections (that is, invoke and trigger connections).Chapter 2 Prerequisites for Creating a Connection 2-2Permissions Operation sys_ui_element To get View fields in Get operations.sys_soap_message For insert/delete of ServiceNow outbound SOAP messages.Note: This permission is required only for trigger connections.sys_soap_message_function For insert ServiceNow outbound SOAP message functions.Note: This permission is required only for trigger connections.sys_script For insert/update/delete of ServiceNow business rules.Note: This permission is required only for trigger connections.Create a Custom User and Assign the Required Permissions 1.Create a custom role: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials.b.On the home page, search for Roles in the search box in the left pane, and click Roles under User Administration in the search results.c.Click New to create a new role.d.Enter the required details and click Submit . |
sys_ui_section To get View fields in Get operations.sys_documentation To view the field labels instead of actual field names in the user interface.sys_package To fetch standard packages.Note: This permission is required for both connections (that is, invoke and trigger connections).Chapter 2 Prerequisites for Creating a Connection 2-2Permissions Operation sys_ui_element To get View fields in Get operations.sys_soap_message For insert/delete of ServiceNow outbound SOAP messages.Note: This permission is required only for trigger connections.sys_soap_message_function For insert ServiceNow outbound SOAP message functions.Note: This permission is required only for trigger connections.sys_script For insert/update/delete of ServiceNow business rules.Note: This permission is required only for trigger connections.Create a Custom User and Assign the Required Permissions 1.Create a custom role: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials.b.On the home page, search for Roles in the search box in the left pane, and click Roles under User Administration in the search results.c.Click New to create a new role.d.Enter the required details and click Submit .2.Enable web services for the preceding tables and assign permissions: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials. |
sys_documentation To view the field labels instead of actual field names in the user interface.sys_package To fetch standard packages.Note: This permission is required for both connections (that is, invoke and trigger connections).Chapter 2 Prerequisites for Creating a Connection 2-2Permissions Operation sys_ui_element To get View fields in Get operations.sys_soap_message For insert/delete of ServiceNow outbound SOAP messages.Note: This permission is required only for trigger connections.sys_soap_message_function For insert ServiceNow outbound SOAP message functions.Note: This permission is required only for trigger connections.sys_script For insert/update/delete of ServiceNow business rules.Note: This permission is required only for trigger connections.Create a Custom User and Assign the Required Permissions 1.Create a custom role: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials.b.On the home page, search for Roles in the search box in the left pane, and click Roles under User Administration in the search results.c.Click New to create a new role.d.Enter the required details and click Submit .2.Enable web services for the preceding tables and assign permissions: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials.b.On the home page, search for tables in the search box in the left pane, and click the Tables link under System Definition in the search results. |
sys_package To fetch standard packages.Note: This permission is required for both connections (that is, invoke and trigger connections).Chapter 2 Prerequisites for Creating a Connection 2-2Permissions Operation sys_ui_element To get View fields in Get operations.sys_soap_message For insert/delete of ServiceNow outbound SOAP messages.Note: This permission is required only for trigger connections.sys_soap_message_function For insert ServiceNow outbound SOAP message functions.Note: This permission is required only for trigger connections.sys_script For insert/update/delete of ServiceNow business rules.Note: This permission is required only for trigger connections.Create a Custom User and Assign the Required Permissions 1.Create a custom role: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials.b.On the home page, search for Roles in the search box in the left pane, and click Roles under User Administration in the search results.c.Click New to create a new role.d.Enter the required details and click Submit .2.Enable web services for the preceding tables and assign permissions: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials.b.On the home page, search for tables in the search box in the left pane, and click the Tables link under System Definition in the search results.c.Search for each of the ServiceNow tables from the preceding table using the Search box or locate a table using the show/hide filter. |
Note: This permission is required for both connections (that is, invoke and trigger connections).Chapter 2 Prerequisites for Creating a Connection 2-2Permissions Operation sys_ui_element To get View fields in Get operations.sys_soap_message For insert/delete of ServiceNow outbound SOAP messages.Note: This permission is required only for trigger connections.sys_soap_message_function For insert ServiceNow outbound SOAP message functions.Note: This permission is required only for trigger connections.sys_script For insert/update/delete of ServiceNow business rules.Note: This permission is required only for trigger connections.Create a Custom User and Assign the Required Permissions 1.Create a custom role: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials.b.On the home page, search for Roles in the search box in the left pane, and click Roles under User Administration in the search results.c.Click New to create a new role.d.Enter the required details and click Submit .2.Enable web services for the preceding tables and assign permissions: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials.b.On the home page, search for tables in the search box in the left pane, and click the Tables link under System Definition in the search results.c.Search for each of the ServiceNow tables from the preceding table using the Search box or locate a table using the show/hide filter.d.Click the table name or Business Rule (for the trigger role) in the search results. |
sys_soap_message For insert/delete of ServiceNow outbound SOAP messages.Note: This permission is required only for trigger connections.sys_soap_message_function For insert ServiceNow outbound SOAP message functions.Note: This permission is required only for trigger connections.sys_script For insert/update/delete of ServiceNow business rules.Note: This permission is required only for trigger connections.Create a Custom User and Assign the Required Permissions 1.Create a custom role: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials.b.On the home page, search for Roles in the search box in the left pane, and click Roles under User Administration in the search results.c.Click New to create a new role.d.Enter the required details and click Submit .2.Enable web services for the preceding tables and assign permissions: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials.b.On the home page, search for tables in the search box in the left pane, and click the Tables link under System Definition in the search results.c.Search for each of the ServiceNow tables from the preceding table using the Search box or locate a table using the show/hide filter.d.Click the table name or Business Rule (for the trigger role) in the search results.e.Locate and click the Application Access tab. |
Note: This permission is required only for trigger connections.sys_soap_message_function For insert ServiceNow outbound SOAP message functions.Note: This permission is required only for trigger connections.sys_script For insert/update/delete of ServiceNow business rules.Note: This permission is required only for trigger connections.Create a Custom User and Assign the Required Permissions 1.Create a custom role: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials.b.On the home page, search for Roles in the search box in the left pane, and click Roles under User Administration in the search results.c.Click New to create a new role.d.Enter the required details and click Submit .2.Enable web services for the preceding tables and assign permissions: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials.b.On the home page, search for tables in the search box in the left pane, and click the Tables link under System Definition in the search results.c.Search for each of the ServiceNow tables from the preceding table using the Search box or locate a table using the show/hide filter.d.Click the table name or Business Rule (for the trigger role) in the search results.e.Locate and click the Application Access tab.f.For the invoke role, select the Can read check box (you can refer to the following table for required permissions), and select the Allow access to this table via web services check box if it is not selected already. |
sys_soap_message_function For insert ServiceNow outbound SOAP message functions.Note: This permission is required only for trigger connections.sys_script For insert/update/delete of ServiceNow business rules.Note: This permission is required only for trigger connections.Create a Custom User and Assign the Required Permissions 1.Create a custom role: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials.b.On the home page, search for Roles in the search box in the left pane, and click Roles under User Administration in the search results.c.Click New to create a new role.d.Enter the required details and click Submit .2.Enable web services for the preceding tables and assign permissions: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials.b.On the home page, search for tables in the search box in the left pane, and click the Tables link under System Definition in the search results.c.Search for each of the ServiceNow tables from the preceding table using the Search box or locate a table using the show/hide filter.d.Click the table name or Business Rule (for the trigger role) in the search results.e.Locate and click the Application Access tab.f.For the invoke role, select the Can read check box (you can refer to the following table for required permissions), and select the Allow access to this table via web services check box if it is not selected already.Table Name Permission Sys_db_object Read Only Sys_plugins Read Only Sys_app Read Only Sys_ui_section Read Only Sys_ui_element Read Only Sys_package Read OnlyChapter 2 Prerequisites for Creating a Connection 2-3You can refer to the following table for the required permissions when you want to create a ServiceNow Adapter connection with minimal accesses to the tables. |
Note: This permission is required only for trigger connections.sys_script For insert/update/delete of ServiceNow business rules.Note: This permission is required only for trigger connections.Create a Custom User and Assign the Required Permissions 1.Create a custom role: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials.b.On the home page, search for Roles in the search box in the left pane, and click Roles under User Administration in the search results.c.Click New to create a new role.d.Enter the required details and click Submit .2.Enable web services for the preceding tables and assign permissions: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials.b.On the home page, search for tables in the search box in the left pane, and click the Tables link under System Definition in the search results.c.Search for each of the ServiceNow tables from the preceding table using the Search box or locate a table using the show/hide filter.d.Click the table name or Business Rule (for the trigger role) in the search results.e.Locate and click the Application Access tab.f.For the invoke role, select the Can read check box (you can refer to the following table for required permissions), and select the Allow access to this table via web services check box if it is not selected already.Table Name Permission Sys_db_object Read Only Sys_plugins Read Only Sys_app Read Only Sys_ui_section Read Only Sys_ui_element Read Only Sys_package Read OnlyChapter 2 Prerequisites for Creating a Connection 2-3You can refer to the following table for the required permissions when you want to create a ServiceNow Adapter connection with minimal accesses to the tables.Table Name Permission sys_db_object Read Only Sys_package Read Only g.For the trigger role, select the respective permission (refer to the following table for required permissions), and select the Allow access to this table via web services check box if it is not selected already. |
sys_script For insert/update/delete of ServiceNow business rules.Note: This permission is required only for trigger connections.Create a Custom User and Assign the Required Permissions 1.Create a custom role: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials.b.On the home page, search for Roles in the search box in the left pane, and click Roles under User Administration in the search results.c.Click New to create a new role.d.Enter the required details and click Submit .2.Enable web services for the preceding tables and assign permissions: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials.b.On the home page, search for tables in the search box in the left pane, and click the Tables link under System Definition in the search results.c.Search for each of the ServiceNow tables from the preceding table using the Search box or locate a table using the show/hide filter.d.Click the table name or Business Rule (for the trigger role) in the search results.e.Locate and click the Application Access tab.f.For the invoke role, select the Can read check box (you can refer to the following table for required permissions), and select the Allow access to this table via web services check box if it is not selected already.Table Name Permission Sys_db_object Read Only Sys_plugins Read Only Sys_app Read Only Sys_ui_section Read Only Sys_ui_element Read Only Sys_package Read OnlyChapter 2 Prerequisites for Creating a Connection 2-3You can refer to the following table for the required permissions when you want to create a ServiceNow Adapter connection with minimal accesses to the tables.Table Name Permission sys_db_object Read Only Sys_package Read Only g.For the trigger role, select the respective permission (refer to the following table for required permissions), and select the Allow access to this table via web services check box if it is not selected already.Table Name Permission sys_soap_message Create, Update, and Delete sys_soap_message_function Create, Update, and Delete sys_script Create, Update, and Delete sys_db_object Read Only sys_plugins Read Only sys_app Read Only sys_ui_section Read Only Sys_ui_element Read Only Sys_package Read Only sys_documentation Read Only Note: Assign this permission if you want to view the field labels instead of the actual field names in the list. |
Note: This permission is required only for trigger connections.Create a Custom User and Assign the Required Permissions 1.Create a custom role: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials.b.On the home page, search for Roles in the search box in the left pane, and click Roles under User Administration in the search results.c.Click New to create a new role.d.Enter the required details and click Submit .2.Enable web services for the preceding tables and assign permissions: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials.b.On the home page, search for tables in the search box in the left pane, and click the Tables link under System Definition in the search results.c.Search for each of the ServiceNow tables from the preceding table using the Search box or locate a table using the show/hide filter.d.Click the table name or Business Rule (for the trigger role) in the search results.e.Locate and click the Application Access tab.f.For the invoke role, select the Can read check box (you can refer to the following table for required permissions), and select the Allow access to this table via web services check box if it is not selected already.Table Name Permission Sys_db_object Read Only Sys_plugins Read Only Sys_app Read Only Sys_ui_section Read Only Sys_ui_element Read Only Sys_package Read OnlyChapter 2 Prerequisites for Creating a Connection 2-3You can refer to the following table for the required permissions when you want to create a ServiceNow Adapter connection with minimal accesses to the tables.Table Name Permission sys_db_object Read Only Sys_package Read Only g.For the trigger role, select the respective permission (refer to the following table for required permissions), and select the Allow access to this table via web services check box if it is not selected already.Table Name Permission sys_soap_message Create, Update, and Delete sys_soap_message_function Create, Update, and Delete sys_script Create, Update, and Delete sys_db_object Read Only sys_plugins Read Only sys_app Read Only sys_ui_section Read Only Sys_ui_element Read Only Sys_package Read Only sys_documentation Read Only Note: Assign this permission if you want to view the field labels instead of the actual field names in the list.This provides the required access for the table and allows permission to access the table with web services. |
Create a Custom User and Assign the Required Permissions 1.Create a custom role: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials.b.On the home page, search for Roles in the search box in the left pane, and click Roles under User Administration in the search results.c.Click New to create a new role.d.Enter the required details and click Submit .2.Enable web services for the preceding tables and assign permissions: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials.b.On the home page, search for tables in the search box in the left pane, and click the Tables link under System Definition in the search results.c.Search for each of the ServiceNow tables from the preceding table using the Search box or locate a table using the show/hide filter.d.Click the table name or Business Rule (for the trigger role) in the search results.e.Locate and click the Application Access tab.f.For the invoke role, select the Can read check box (you can refer to the following table for required permissions), and select the Allow access to this table via web services check box if it is not selected already.Table Name Permission Sys_db_object Read Only Sys_plugins Read Only Sys_app Read Only Sys_ui_section Read Only Sys_ui_element Read Only Sys_package Read OnlyChapter 2 Prerequisites for Creating a Connection 2-3You can refer to the following table for the required permissions when you want to create a ServiceNow Adapter connection with minimal accesses to the tables.Table Name Permission sys_db_object Read Only Sys_package Read Only g.For the trigger role, select the respective permission (refer to the following table for required permissions), and select the Allow access to this table via web services check box if it is not selected already.Table Name Permission sys_soap_message Create, Update, and Delete sys_soap_message_function Create, Update, and Delete sys_script Create, Update, and Delete sys_db_object Read Only sys_plugins Read Only sys_app Read Only sys_ui_section Read Only Sys_ui_element Read Only Sys_package Read Only sys_documentation Read Only Note: Assign this permission if you want to view the field labels instead of the actual field names in the list.This provides the required access for the table and allows permission to access the table with web services.You can refer to the following table for the required permissions when you want to create a ServiceNow Adapter connection with minimal accesses to the tables. |
b.On the home page, search for Roles in the search box in the left pane, and click Roles under User Administration in the search results.c.Click New to create a new role.d.Enter the required details and click Submit .2.Enable web services for the preceding tables and assign permissions: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials.b.On the home page, search for tables in the search box in the left pane, and click the Tables link under System Definition in the search results.c.Search for each of the ServiceNow tables from the preceding table using the Search box or locate a table using the show/hide filter.d.Click the table name or Business Rule (for the trigger role) in the search results.e.Locate and click the Application Access tab.f.For the invoke role, select the Can read check box (you can refer to the following table for required permissions), and select the Allow access to this table via web services check box if it is not selected already.Table Name Permission Sys_db_object Read Only Sys_plugins Read Only Sys_app Read Only Sys_ui_section Read Only Sys_ui_element Read Only Sys_package Read OnlyChapter 2 Prerequisites for Creating a Connection 2-3You can refer to the following table for the required permissions when you want to create a ServiceNow Adapter connection with minimal accesses to the tables.Table Name Permission sys_db_object Read Only Sys_package Read Only g.For the trigger role, select the respective permission (refer to the following table for required permissions), and select the Allow access to this table via web services check box if it is not selected already.Table Name Permission sys_soap_message Create, Update, and Delete sys_soap_message_function Create, Update, and Delete sys_script Create, Update, and Delete sys_db_object Read Only sys_plugins Read Only sys_app Read Only sys_ui_section Read Only Sys_ui_element Read Only Sys_package Read Only sys_documentation Read Only Note: Assign this permission if you want to view the field labels instead of the actual field names in the list.This provides the required access for the table and allows permission to access the table with web services.You can refer to the following table for the required permissions when you want to create a ServiceNow Adapter connection with minimal accesses to the tables.Table Name Permission sys_soap_message Create, Update, and Delete sys_soap_message_function Create, Update, and Delete sys_script Create, Update, and Delete sys_db_object Read Only Sys_package Read Only 3.Create or modify the access control list to assign permissions for the preceding tables. |
c.Click New to create a new role.d.Enter the required details and click Submit .2.Enable web services for the preceding tables and assign permissions: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials.b.On the home page, search for tables in the search box in the left pane, and click the Tables link under System Definition in the search results.c.Search for each of the ServiceNow tables from the preceding table using the Search box or locate a table using the show/hide filter.d.Click the table name or Business Rule (for the trigger role) in the search results.e.Locate and click the Application Access tab.f.For the invoke role, select the Can read check box (you can refer to the following table for required permissions), and select the Allow access to this table via web services check box if it is not selected already.Table Name Permission Sys_db_object Read Only Sys_plugins Read Only Sys_app Read Only Sys_ui_section Read Only Sys_ui_element Read Only Sys_package Read OnlyChapter 2 Prerequisites for Creating a Connection 2-3You can refer to the following table for the required permissions when you want to create a ServiceNow Adapter connection with minimal accesses to the tables.Table Name Permission sys_db_object Read Only Sys_package Read Only g.For the trigger role, select the respective permission (refer to the following table for required permissions), and select the Allow access to this table via web services check box if it is not selected already.Table Name Permission sys_soap_message Create, Update, and Delete sys_soap_message_function Create, Update, and Delete sys_script Create, Update, and Delete sys_db_object Read Only sys_plugins Read Only sys_app Read Only sys_ui_section Read Only Sys_ui_element Read Only Sys_package Read Only sys_documentation Read Only Note: Assign this permission if you want to view the field labels instead of the actual field names in the list.This provides the required access for the table and allows permission to access the table with web services.You can refer to the following table for the required permissions when you want to create a ServiceNow Adapter connection with minimal accesses to the tables.Table Name Permission sys_soap_message Create, Update, and Delete sys_soap_message_function Create, Update, and Delete sys_script Create, Update, and Delete sys_db_object Read Only Sys_package Read Only 3.Create or modify the access control list to assign permissions for the preceding tables.a.Assign the security_admin privileges to the admin user, if it is not assigned already. |
d.Enter the required details and click Submit .2.Enable web services for the preceding tables and assign permissions: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials.b.On the home page, search for tables in the search box in the left pane, and click the Tables link under System Definition in the search results.c.Search for each of the ServiceNow tables from the preceding table using the Search box or locate a table using the show/hide filter.d.Click the table name or Business Rule (for the trigger role) in the search results.e.Locate and click the Application Access tab.f.For the invoke role, select the Can read check box (you can refer to the following table for required permissions), and select the Allow access to this table via web services check box if it is not selected already.Table Name Permission Sys_db_object Read Only Sys_plugins Read Only Sys_app Read Only Sys_ui_section Read Only Sys_ui_element Read Only Sys_package Read OnlyChapter 2 Prerequisites for Creating a Connection 2-3You can refer to the following table for the required permissions when you want to create a ServiceNow Adapter connection with minimal accesses to the tables.Table Name Permission sys_db_object Read Only Sys_package Read Only g.For the trigger role, select the respective permission (refer to the following table for required permissions), and select the Allow access to this table via web services check box if it is not selected already.Table Name Permission sys_soap_message Create, Update, and Delete sys_soap_message_function Create, Update, and Delete sys_script Create, Update, and Delete sys_db_object Read Only sys_plugins Read Only sys_app Read Only sys_ui_section Read Only Sys_ui_element Read Only Sys_package Read Only sys_documentation Read Only Note: Assign this permission if you want to view the field labels instead of the actual field names in the list.This provides the required access for the table and allows permission to access the table with web services.You can refer to the following table for the required permissions when you want to create a ServiceNow Adapter connection with minimal accesses to the tables.Table Name Permission sys_soap_message Create, Update, and Delete sys_soap_message_function Create, Update, and Delete sys_script Create, Update, and Delete sys_db_object Read Only Sys_package Read Only 3.Create or modify the access control list to assign permissions for the preceding tables.a.Assign the security_admin privileges to the admin user, if it is not assigned already.The admin user must have security_admin privileges to modify the access control lists. |
2.Enable web services for the preceding tables and assign permissions: a.Log in to the ServiceNow cloud application ( xxx.service-now.com ) with administrator credentials.b.On the home page, search for tables in the search box in the left pane, and click the Tables link under System Definition in the search results.c.Search for each of the ServiceNow tables from the preceding table using the Search box or locate a table using the show/hide filter.d.Click the table name or Business Rule (for the trigger role) in the search results.e.Locate and click the Application Access tab.f.For the invoke role, select the Can read check box (you can refer to the following table for required permissions), and select the Allow access to this table via web services check box if it is not selected already.Table Name Permission Sys_db_object Read Only Sys_plugins Read Only Sys_app Read Only Sys_ui_section Read Only Sys_ui_element Read Only Sys_package Read OnlyChapter 2 Prerequisites for Creating a Connection 2-3You can refer to the following table for the required permissions when you want to create a ServiceNow Adapter connection with minimal accesses to the tables.Table Name Permission sys_db_object Read Only Sys_package Read Only g.For the trigger role, select the respective permission (refer to the following table for required permissions), and select the Allow access to this table via web services check box if it is not selected already.Table Name Permission sys_soap_message Create, Update, and Delete sys_soap_message_function Create, Update, and Delete sys_script Create, Update, and Delete sys_db_object Read Only sys_plugins Read Only sys_app Read Only sys_ui_section Read Only Sys_ui_element Read Only Sys_package Read Only sys_documentation Read Only Note: Assign this permission if you want to view the field labels instead of the actual field names in the list.This provides the required access for the table and allows permission to access the table with web services.You can refer to the following table for the required permissions when you want to create a ServiceNow Adapter connection with minimal accesses to the tables.Table Name Permission sys_soap_message Create, Update, and Delete sys_soap_message_function Create, Update, and Delete sys_script Create, Update, and Delete sys_db_object Read Only Sys_package Read Only 3.Create or modify the access control list to assign permissions for the preceding tables.a.Assign the security_admin privileges to the admin user, if it is not assigned already.The admin user must have security_admin privileges to modify the access control lists.i.On the Home page, click the lock icon. |
b.On the home page, search for tables in the search box in the left pane, and click the Tables link under System Definition in the search results.c.Search for each of the ServiceNow tables from the preceding table using the Search box or locate a table using the show/hide filter.d.Click the table name or Business Rule (for the trigger role) in the search results.e.Locate and click the Application Access tab.f.For the invoke role, select the Can read check box (you can refer to the following table for required permissions), and select the Allow access to this table via web services check box if it is not selected already.Table Name Permission Sys_db_object Read Only Sys_plugins Read Only Sys_app Read Only Sys_ui_section Read Only Sys_ui_element Read Only Sys_package Read OnlyChapter 2 Prerequisites for Creating a Connection 2-3You can refer to the following table for the required permissions when you want to create a ServiceNow Adapter connection with minimal accesses to the tables.Table Name Permission sys_db_object Read Only Sys_package Read Only g.For the trigger role, select the respective permission (refer to the following table for required permissions), and select the Allow access to this table via web services check box if it is not selected already.Table Name Permission sys_soap_message Create, Update, and Delete sys_soap_message_function Create, Update, and Delete sys_script Create, Update, and Delete sys_db_object Read Only sys_plugins Read Only sys_app Read Only sys_ui_section Read Only Sys_ui_element Read Only Sys_package Read Only sys_documentation Read Only Note: Assign this permission if you want to view the field labels instead of the actual field names in the list.This provides the required access for the table and allows permission to access the table with web services.You can refer to the following table for the required permissions when you want to create a ServiceNow Adapter connection with minimal accesses to the tables.Table Name Permission sys_soap_message Create, Update, and Delete sys_soap_message_function Create, Update, and Delete sys_script Create, Update, and Delete sys_db_object Read Only Sys_package Read Only 3.Create or modify the access control list to assign permissions for the preceding tables.a.Assign the security_admin privileges to the admin user, if it is not assigned already.The admin user must have security_admin privileges to modify the access control lists.i.On the Home page, click the lock icon.In case of user interface 16, select Elevate Roles from the System Administrator dropdown list. |
c.Search for each of the ServiceNow tables from the preceding table using the Search box or locate a table using the show/hide filter.d.Click the table name or Business Rule (for the trigger role) in the search results.e.Locate and click the Application Access tab.f.For the invoke role, select the Can read check box (you can refer to the following table for required permissions), and select the Allow access to this table via web services check box if it is not selected already.Table Name Permission Sys_db_object Read Only Sys_plugins Read Only Sys_app Read Only Sys_ui_section Read Only Sys_ui_element Read Only Sys_package Read OnlyChapter 2 Prerequisites for Creating a Connection 2-3You can refer to the following table for the required permissions when you want to create a ServiceNow Adapter connection with minimal accesses to the tables.Table Name Permission sys_db_object Read Only Sys_package Read Only g.For the trigger role, select the respective permission (refer to the following table for required permissions), and select the Allow access to this table via web services check box if it is not selected already.Table Name Permission sys_soap_message Create, Update, and Delete sys_soap_message_function Create, Update, and Delete sys_script Create, Update, and Delete sys_db_object Read Only sys_plugins Read Only sys_app Read Only sys_ui_section Read Only Sys_ui_element Read Only Sys_package Read Only sys_documentation Read Only Note: Assign this permission if you want to view the field labels instead of the actual field names in the list.This provides the required access for the table and allows permission to access the table with web services.You can refer to the following table for the required permissions when you want to create a ServiceNow Adapter connection with minimal accesses to the tables.Table Name Permission sys_soap_message Create, Update, and Delete sys_soap_message_function Create, Update, and Delete sys_script Create, Update, and Delete sys_db_object Read Only Sys_package Read Only 3.Create or modify the access control list to assign permissions for the preceding tables.a.Assign the security_admin privileges to the admin user, if it is not assigned already.The admin user must have security_admin privileges to modify the access control lists.i.On the Home page, click the lock icon.In case of user interface 16, select Elevate Roles from the System Administrator dropdown list.ii.Select the security_admin check box if it is not selected already.Chapter 2 Prerequisites for Creating a Connection 2-4b.Search for Access Control in the Search box in the left pane and click Access Control (ACL) under System Security . |
d.Click the table name or Business Rule (for the trigger role) in the search results.e.Locate and click the Application Access tab.f.For the invoke role, select the Can read check box (you can refer to the following table for required permissions), and select the Allow access to this table via web services check box if it is not selected already.Table Name Permission Sys_db_object Read Only Sys_plugins Read Only Sys_app Read Only Sys_ui_section Read Only Sys_ui_element Read Only Sys_package Read OnlyChapter 2 Prerequisites for Creating a Connection 2-3You can refer to the following table for the required permissions when you want to create a ServiceNow Adapter connection with minimal accesses to the tables.Table Name Permission sys_db_object Read Only Sys_package Read Only g.For the trigger role, select the respective permission (refer to the following table for required permissions), and select the Allow access to this table via web services check box if it is not selected already.Table Name Permission sys_soap_message Create, Update, and Delete sys_soap_message_function Create, Update, and Delete sys_script Create, Update, and Delete sys_db_object Read Only sys_plugins Read Only sys_app Read Only sys_ui_section Read Only Sys_ui_element Read Only Sys_package Read Only sys_documentation Read Only Note: Assign this permission if you want to view the field labels instead of the actual field names in the list.This provides the required access for the table and allows permission to access the table with web services.You can refer to the following table for the required permissions when you want to create a ServiceNow Adapter connection with minimal accesses to the tables.Table Name Permission sys_soap_message Create, Update, and Delete sys_soap_message_function Create, Update, and Delete sys_script Create, Update, and Delete sys_db_object Read Only Sys_package Read Only 3.Create or modify the access control list to assign permissions for the preceding tables.a.Assign the security_admin privileges to the admin user, if it is not assigned already.The admin user must have security_admin privileges to modify the access control lists.i.On the Home page, click the lock icon.In case of user interface 16, select Elevate Roles from the System Administrator dropdown list.ii.Select the security_admin check box if it is not selected already.Chapter 2 Prerequisites for Creating a Connection 2-4b.Search for Access Control in the Search box in the left pane and click Access Control (ACL) under System Security .c.Create two access control lists for a table (that is, table level access control and field level access control) to provide read, create, and write access to any table. |
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