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How do repayments work with Qonto’s Pay later feature?

This feature is available only for companies registered in France, Spain and Italy. When you finance an invoice with Qonto’s Pay later feature , your repayments are automatically scheduled in three installments: +30 days, +60 days and +90 days. A fixed monthly interest rate of 1.17% applies to each of your three installments . Due to rounding, the amount of your last installment may be slightly higher. How and when will installments be debited from my account? At each due date, your repayment amount will be directly debited from your main Qonto account . You must therefore ensure that you always have the necessary funds to meet your repayments. What are the repayment conditions with the Pay later feature? When financing purchases with Pay later, a few conditions apply: Once your transfer has been settled, it cannot be modified or cancelled . This is why we ask you to always check the details of your transfer before confirming. It’s not possible to make early repayments . Repayments are always scheduled in three installments. You must adhere to these planned installments , making sure there are enough funds in your account to honor your repayments, scheduled at +30 days, +60 days and +90 days. What do the statuses displayed on your Pay later cockpit mean? Different statuses can be displayed on your Pay later cockpit ( Financing > Pay later ). These statuses concern the state of your credit (it can be active, blocked, on hold) and the state of your repayment (it can be At risk or Overdue). Installment status: At risk: Your next installment is planned in three days and you don’t have the necessary funds on your main account balance. If you find yourself in this situation, please ensure to top up your main account with the necessary funds. Overdue: The required installment amount was not available in your main account balance and could not be debited. Please ensure to top up your main account with required installment amount as soon as possible to regularize the situation. ⚠️ Important: If you have one or more late installments, your credit status will automatically move to Blocked . Available credit: Blocked: Due to the late repayment of your installment, your access to the feature has been disabled, and your credit limit closed. Consequently, you are no longer eligible for Pay later. ⚠️ Important: If your credit status is Blocked , the usage of your Qonto account will also be restricted: credit card payments, direct debits, and transfers will be declined until the required amount is repaid. 👉 Please ensure to top up your main account with the necessary installment amount to resolve this issue and restore normal account usage. What happens in case of late repayment? ⚠️ If your account can't be debited, you'll no longer be able to make any payments or use your credit to finance invoices. You'll also be charged penalty fees, and eventually you'll be subject to legal proceedings until the installment is fully repaid. It is important that you keep enough funds in your account to pay monthly installments on time. Three days before each installment, we will email you the details about the next installment along with the repayment schedule. In case an installment is late, your account will be immediately affected: You will lose your eligibility to Pay later feature , and therefore your credit limit will be back to €0 You will no longer be able to make any debit with your account** (including card payments, transfers and direct debits) from the day after the missed installment, until Qonto recovers the installment amount plus late repayment daily fees For each day late, Qonto will apply a late repayment daily fee of 0.04% calculated on the installment capital. Every day, Qonto will try to debit your account to recover the total amount of installments plus daily fees. It is not possible to partially repay those amounts . Qonto will only debit your account once there are enough funds to pay both amounts. If you find yourself in this situation, please ensure to top up your main account with the necessary funds. To find out the amount to pay, go to Financing > Pay later and check the section “ To pay within 30 days ” in your cockpit. Note that being late for an installment will prevent you from using the Pay later feature to finance other purchases. Even if an installment is paid later on, eligibility won’t be recovered. 👉 Make sure to always credit your main account with sufficient funds. If the payment is not regularized within the next 8 days, you will be required to pay all outstanding or upcoming installments within 15 days.

https://help.qonto.com/en/articles/8484807-how-do-repayments-work-with-qonto-s-pay-later-feature

What is the Financing section on Qonto and how does it work?

The Financing section is accessible only via the web app to Qonto account Admins and Owners who are Corporate Officer or Ultimate Beneficial Owner (UBO) . With Qonto’s financing partners, explore and access financing offers to empower your business. Financing is a section available on your Qonto web app . It is a marketplace where Qonto has hand-picked partners to best suit your financing needs. Learn more about the various types of financing here . What is the purpose of the Financing section? The Financing section allows you to connect with partners selected by Qonto who meet the financing needs of small and medium-sized enterprises (SMEs). As you explore the section, you will find various offers provided by each of our partners. If you have questions about eligibility, your application status, etc, we recommend you directly contact partners . You can find customer support links and resources in partner pages on your Qonto account within the Financing section, as shown below. ⚠️ Important: Qonto does not endorse any particular offer and does not guarantee loan approval. You should select a partner based on your borrowing needs and their eligibility criteria. Qonto is not responsible for any losses you may incur after obtaining a loan, and plays no role in the subscription or credit evaluation process of financial partners. Is my organization eligible? Eligibility varies from one partner to another: Criteria can include length of time with Qonto, location, revenue, commercial history, and more. To check your eligibility for a specific offer, go to the Financing section and review the partner pages, as shown below: How do I apply for a financing offering? Qonto is not part of the application decision-making process. However, the application steps overall include: 💡 Good to know: Qonto only intervenes in the secure sharing of your Qonto data (company profile and financial data) . This sharing is only possible if you consent to it. It is 100% secure and allows for partial pre-filling of the required forms on the partner's side, which speeds up the analysis of your application. Why should I apply through Qonto - and not directly on the partner website? Apply to financing partners through Qonto in order to: 🤖 Have a seamless application experience . Less manual typing! Applying through Qonto reduces tedious work. Our integration automatically pre-fills some of the information into your application. 🦘 Skip application steps . Thanks to our integration, partners have agreed to remove duplicate data entry as part of their application process. Finish your financing application quickly, so you can get back to your business. ⛓️ Receive financing funds directly on Qonto . When you go through the Financing section, we automatically import your IBAN to your partner application. You can select which account you want to send your new cash to, but sending it to Qonto is a breeze! 💡 Good to know: Can’t find a partner for your financing needs? Take 2 minutes to tell us more about your needs with this form . We welcome suggestions! What information is shared with partners? Our partners require access to your Qonto data, which means you authorize them to review: Your contact details Your business details linked to your Qonto account. For more information, click here . Your bank account and company details The list and details of bank accounts on Qonto and company information. For more information, click here . Your transaction data All incoming and outgoing transactions of a bank account linked to Qonto. For more information, click here .

https://help.qonto.com/en/articles/6784892-what-is-the-financing-section-on-qonto-and-how-does-it-work

What are the different types of offers available through the Financing section?

The Financing section is accessible only via the web app to Qonto account Admins and Owners who are Corporate Officer or Ultimate Beneficial Owner (UBO) . With Qonto's financing partners, explore and access financing options that empower your business. Here are some examples of the most common financing types: 📈 Revenue-based Financing Quickly secure funding by pledging a percentage of your future revenue or monthly turnover in exchange. The payment size is, therefore, proportional to revenue. This financing is non-dilutive , and payments are not fixed. Adjustable repayment schedules may be available. 💡 What is "non-dilutive" financing? As opposed to "dilutive" financing (contributions from partners, Business Angels, venture capital funds...), "non-dilutive" financing guarantees control of your company's share capital. You remain in control. Here are some examples of non-dilutive financing: credits, bank loans, grants, crowdfunding. ⚡ Short-Term Financing Quickly increase your working capital to power your growth needs. This financing usually lasts less than a year, and it enables you to cover your company’s working capital requirements. * Short-term financing can be helpful for short-term projects such as financing your stock, investing in marketing campaigns, covering unexpected costs, and more. 🧾 Invoice Financing Invoice financing is a type of short-term financing that allows you to increase your cash flow by selling your unpaid invoices to a third party for a fee. With this financing, banks pay a certain percentage of your invoice, and when the customer pays off that invoice, you reimburse the bank and pay a service fee. 🏦 Business Loans The most traditional form of financing: use loans to boost your cash flow to buy equipment and fund your projects. The borrowing institution lends you money, and in return you pay interest. Monthly payments are usually fixed. Want to know more about Financing at Qonto? Read this article about what is Financing and our partners . Can’t find a partner for your financing needs? Take 2 minutes to tell us more about your needs with this form . ⚠️ The above information is purely educational. Qonto does not recommend any particular offering. Customers must choose according to their borrowing needs. Qonto is not granting the loan, has no liability for losses suffered by the customer after taking out the loan, nor do we play a role in the underwriting or credit assessment processes of the financing partners. 👉 If you have questions about eligibility, your application status, etc, we recommend you directly contact partners. You can find customer support links and resources in partner pages on your Qonto account within the Financing section. *What is " working capital requirement? ” This financial aggregate is composed of 3 elements: The amount of inventory needed to keep your business going: raw materials, merchandise, finished goods. The amount of invoiced amounts to customers that you have not yet collected. The amount of money you owe to your suppliers. The Working Capital Requirement or "WCR" is calculated as follows, Inventories + Amounts invoiced to customers - Amounts due to your suppliers. There are two possible scenarios: Your WCR is negative: you have a cash surplus, which allows you to self-finance your activity or to invest. Your WCR is positive: you need cash to ensure the sustainability of your activities. Here, our partners can help you!

https://help.qonto.com/en/articles/6784897-what-are-the-different-types-of-offers-available-through-the-financing-section

What is Qonto’s Pay later feature, and who can use it?

This feature is only available for activities registered in France, Spain and Italy. It is available subject to eligibility and only accessible to Qonto account Admins and Owners who hold Corporate Officer roles. What is Qonto’s Pay later feature? Qonto’s Pay later feature - also known as purchase financing - is a financing solution integrated into your app. It unlocks credit to finance your supplier invoices, allowing you to pay the amount back later in three installments. If you're eligible, you can access your credit through your Qonto app ( Financing > Pay later) . The credit is the total amount at your disposal to finance your purchases with the Pay later feature. To use your available credit, simply upload a supplier invoice or a quote (through SEPA transfer) to your Qonto app. We will then credit the exact amount to your account and set up an automatic transfer from your account to pay your supplier immediately . This ensures that your account balance remains the same after the operation. Once you financed an invoice with the Pay later feature, the repayment is automatically scheduled in three installments: +30 days, +60 days and +90 days. A fixed monthly interest rate of 1.17% applies to each of them (15% APR). At each due date, the installment amount will be automatically debited from your main Qonto account . Therefore, it's important to ensure you always have enough funds to meet your installments. For more details, please refer to this article . ☝️ Good to know: The APR (Annual Percentage Rate) is an actuarial rate. This means that the monthly rate is calculated as the equivalent rate over a period of 90 days (3 months). How can the Pay later feature improve my business’ cash management? The Pay later feature offers numerous practical benefits, including optimizing cash management, providing solutions for financing supplies, facilitating tool investment, and managing unexpected expenses. Here is a list of examples where you could use it: Financing supplies or inventory . You can make timely rental payments to secure a stable business infrastructure for construction activities for instance, or purchasing furniture, paying for auction fees or restocking. Investing in new tools . You can buy goods and services aimed to support and expand your business. Emergency purchases . You can use it to replace broken furniture, tools and services, or for repairs. Who can use the Pay later feature? To activate the Pay later feature, you must match our eligibility criteria. If you qualify, you will then need to sign a contract. What are the main eligibility criteria? 🇫🇷 We assess your eligibility and calculate how much credit you can use with these criteria: Your company must be registered for at least 9 months . You must have been a Qonto customer for at least 6 months . Your company must be domiciled in France or its overseas territories. Nonprofit organizations are not eligible. Your company must be fully operational and not in the process of closing. 2-step authentication must be activated on your Qonto account. If you are the subject of seizure following a debt contracted with a company, an individual or the financial authorities in your country, your access to the Pay later feature will be revoked. If we can’t debit an installment from your account on the due date, your access to the Pay later feature will be revoked. Learn more about the impacts of late repayment . What are the main eligibility criteria? 🇪🇸 We assess your eligibility and calculate how much credit you can use with these criteria: Your company must be registered for at least 9 months . You must have been a Qonto customer for at least 6 months . Your company must be domiciled in Spain. Nonprofit organizations are not eligible . Your company must be fully operational and not in the process of closing. 2-step authentication must be activated on your Qonto account. If you are the subject of seizure following a debt contracted with a company, an individual or the financial authorities in your country, your access to the Pay later feature will be revoked. If we can’t debit an installment from your account on the due date, your access to the Pay later feature will be revoked . Learn more about the impacts of late repayment . What are the main eligibility criteria? 🇮🇹 We assess your eligibility and calculate how much credit you can use with these criteria: Your company must be registered for at least 9 months . You must have been a Qonto customer for at least 6 months . Your company must be domiciled in Italy. Nonprofit organizations are not eligible . Your company must be fully operational and not in the process of closing. 2-step authentication must be activated on your Qonto account. If you are the subject of seizure following a debt contracted with a company, an individual or the financial authorities in your country, your access to the Pay later feature will be revoked. If we can’t debit an installment from your account on the due date, your access to the Pay later feature will be revoked . Learn more about the impacts of late repayment . ☝️ Good to know: we assess your repayment capacity on a monthly basis, that’s why your eligibility and the amount of credit you can use may evolve. A potentially non-eligible organization may become eligible, and vice versa. Qonto reserves the right to revoke your access to purchase financing at any time, in accordance with your contract terms. What if I’m not eligible? If you do not qualify for Qonto’s Pay later feature, you can explore other financing solutions from our partners, in the Financing > All partners section of your account. And keep in mind that, as your business evolves, you may become eligible to pay later with Qonto in the future.

https://help.qonto.com/en/articles/8271688-what-is-qonto-s-pay-later-feature-and-who-can-use-it

How to open an account with Coinhouse?

Widen your investment possibilities to make your cash surplus grow with crypto-assets. With the partnership Qonto x Coinhouse, access new opportunities to make your cash work. Diversify your investment portfolio to crypto-assets, alongside Coinhouse’s expertise. Explore new investment possibilities safely: your funds remain secured at any time. Coinhouse provides cryptocurrency management and transaction services from a computer, a tablet, or from its mobile app. 👆For more information: Discover the Qonto x Coinhouse offer here . You’re not very familiar with crypto-currencies? Check out our article on this topic. Your main business is related to crypto-currencies or NFTs? Learn more about our conditions to open an account with Qonto in this article . Which products Coinhouse offers? Crypto-wallet: the crypto-wallet allows you to send and receive crypto-currencies selected by Coinhouse such as Bitcoin and Ethereum. Crypto savings account: the crypto-savings account allows you to invest in stablecoins with a guaranteed interest rate for 3 months. Stablecoins are a crypto-currency pegged to the euro or US Dollar. Asset management: the asset management offer allows you to delegate the management of your crypto-wallet to an expert. What are the perks Qonto customers have access to? Invest with preferential rates : Fees for buying or selling crypto-assets through bank transfers at preferential rates (2.49% vs 2.99%). Guidance: Dedicated training to build your own expertise on crypto (webinars). Access to educational content: weekly newsletter on market trends. Monthly investor playbook to guide you in your investment strategy. 👆 Keep in mind: The Qonto x Coinhouse offer will be valid one year after it has been activated. To keep enjoying the advantages of this offer, and even more, you will have to switch to a Business account . Qonto x Coinhouse is a commercial partnership, not an integration: there is no data exchange between Qonto and Coinhouse. Who can open a Coinhouse account? Only corporate officers and corporate officer representatives may open a Coinhouse account. The Qonto x Coinhouse offer is only available for Qonto clients having their headquarters in France, but it might change in the future. What are the information and documents Coinhouse needs? To open an account with Coinhouse, fill in your KBIS, company statutes, and the register of beneficial owners (UBO) of your company directly on our partner’s website. For investments of more than 10 000€, it will also be necessary to provide the Tax liability statement (last balance sheet in date). Finally, you’ll have to communicate to Coinhouse your information and identity documents (CNI or passport, proof of address) and verify your identity by taking a selfie. 👆 Keep in mind: I t will also be necessary to provide the identity document, a selfie and the proof of address of any shareholder with more than 25% of the capital of the company. If you’re declined to open an account, please contact Coinhouse’s support to understand why is that. How to open a Coinhouse account? Follow those three simple steps to open your Coinhouse account: Click here to activate the offer : this dedicated link will allow you to activate the Qonto x Coinhouse offer Create your Coinhouse account: full in the information and documents needed on our partner’s website Select the most adapted offer: a Coinhouse advisor will guide you to choose the investment strategy that suits the most your company What are the fiscal consequences of investing in crypto-currencies as a company? Since January 2019, in France, crypto-currencies are integrated into the income tax return in the category: “digital assets”. In case you have a doubt on how to integration your crypto-investments into your accounting, please contact your accountant or financial advisor for more information on tax treatment applicable to your case. 👆 Keep in mind: Our partner Coinhouse can also guide you by giving you access to webinars on the topic, so as by connecting you with a law practice for a free preliminary 30 minutes consultation with a tax lawyer. How to contact Coinhouse’s support? Coinhouse’s support is available to respond to every question you have regarding the usage of your Coinhouse account, from Monday to Friday between 9 AM and 6 PM via: Phone: + 33 1 82 88 29 51 Email: [email protected] 👆 Keep in mind: Coinhouse’s support is available in French, English, Spanish, German and Italian.

https://help.qonto.com/en/articles/6295180-how-to-open-an-account-with-coinhouse

How to open a securities account with Yomoni?

Do you have excess cash that you want to invest? Thanks to our partnership with Yomoni, make your idle money work for you by opening a securities account. Yomoni is an online portfolio management company, approved by the AMF, offering individuals and professionals an optimized, personalized, controlled, and committed managed investment service. Yomoni currently manages over 450 million euros in assets, and the funds are deposited with its custodian banks, Crédit Agricole Titres, a subsidiary of Crédit Agricole, respectively rated A and A+ by Fitch. What is a securities account? 💡 Good to know: As a legal entity, your business can invest in financial markets by opening an ordinary securities account. The PEA (Plan d'Epargne en Actions) and life insurance are reserved for individuals. A securities account is an account that allows you to hold securities. It is a place where the securities you purchase, i.e., the assets in which you invest, are registered. These assets can be stocks, bonds, funds, or ETFs (Exchange-Traded Funds). Want to learn more about securities accounts? Check out Yomoni's complete article on the subject. ⚠️ Investments in securities accounts generally involve a risk of capital loss. Your capital is not guaranteed . Past performance is not indicative of future results. What are the features of a Yomoni securities account? How it works : Yomoni's securities accounts operate under management mandates. This means that you determine your risk level, and Yomoni handles the daily management. Yomoni invests through ETFs, which are baskets of financial securities with automated management. Amount : Yomoni's securities accounts have no deposit ceiling, but you will need to deposit a minimum of €50,000 to open your account. Availability : The funds deposited in your securities account are available at any time. From your connected space, you can request a total or partial redemption of your portfolio. Risk : The funds invested in your securities account are invested in financial markets, which means there is a risk of losing all or part of the invested capital and the income it would have generated. You can customize your investment according to your goal or risk appetite. It is therefore possible to have a securities account with a very secure, very aggressive content, or any other intermediate nuance. Tax regime : Securities accounts do not benefit from special tax advantages. Gains and losses on your securities account are generally considered financial income or charges. Feel free to consult your accountant or tax advisor to learn more about the tax impact of your securities account. How to subscribe to an offer with Yomoni? Start by visiting the dedicated partnership page and click on the " Simulate my project " button to start your account opening. The first step is to determine the desired profile for your investment. Answer the questions based on your preferences, the amount you want to invest, the envisaged duration, and your risk appetite. The questionnaire will only take a few minutes to complete. Once the questionnaire is completed, Yomoni instantly provides you with a personalized investment simulation, which you can modify if needed. Next, you just need to provide some information about yourself and your company and submit the required documents to Yomoni. You can also contact a dedicated advisor to guide you through the account opening process. Once your contract is opened, you will receive dedicated support via email from Yomoni at [email protected] . You can also track the performance of your account directly from the Yomoni platform by logging in with your credentials.

https://help.qonto.com/en/articles/5403318-how-to-open-a-securities-account-with-yomoni

What should I do if my company is deregistered?

The deregistration of a company means the closure of the company. It is the act that formalizes the closure of the company in the legal databases and eliminates its legal existence. Deregistration may be the result of dissolution or juridical liquidation. I've closed my company, what should I do about my account? If you wish to close your account yourself following the closure of your company, that is very simple! All you have to do is log on from a computer and follow the steps below: Go to the Settings section in your Qonto web application. Navigate to Billing and invoicing Under the Price plan details tab, click on the Close Account button. Follow the instructions on the closing confirmation page. Please see this article for more information. We also receive regular updates from the legal databases. If we notice that your company has been deregistered, we will close the company's account with 60 days' notice. In this case, you will be informed by email. 💡 If your company is deregistered, the account must be closed. We cannot keep an account active for a company that no longer exists. My company has been deregistered but I'm contesting the deregistration, what should I do? If you contest the deregistration of your company, please send us one of the following documents as soon as possible: The company's updated KBIS, which no longer mentions the deregistration A notice from INSEE stating that your company is indeed active 💡 If the notice period is not enough to complete your procedures, don't worry, we'll find a solution together. In this case, we invite you to contact us quickly by email or chat 🙌

https://help.qonto.com/en/articles/8182231-what-should-i-do-if-my-company-is-deregistered

What should I do if my company is concerned by a collective proceeding?

Collective proceedings are procedures where a company in difficulty is placed under judicial supervision in order to organize the settlement of its debts. There are 3 types of collective proceedings, depending on the seriousness of the company's situation: Safeguard procedure Insolvency proceeding Judicial liquidation What are safeguard procedure and insolvency proceeding? Safeguard procedure concerns companies that have not yet suspended payments, whereas insolvency proceeding concerns companies that have suspended payments. These 2 procedures are aimed at allowing the company to continue as a going concern, maintaining jobs and discharging its liabilities. A judicial representative is appointed to represent the creditors. If the company's situation is too unstable, a judicial administrator may be appointed in addition to the judicial representative to manage all or part of the company and its accounts. My company is in insolvency proceeding / safeguard procedure and no judicial administrator has been appointed. What should I do? If no judicial administrator has been appointed, you can manage and use your account as normal. 💡 If the judicial representative sends us instructions, we will be obliged to comply with them. My company is in insolvency proceeding / safeguard procedure and a judicial administrator has been appointed to assist or represent it. What should I do? If a judicial administrator is appointed, we are obliged to comply with his instructions, for example: Block the account but allow credit transactions only Give the judicial administrator access to the account but with restricted access (read-only) Give the judicial administrator access to the account with a change of holder in his favour Only the judicial administrator has the power of decision over the account, the account holder or company manager will not be able to give us instructions. 💡 If the insolvency proceeding/safeguard procedure is reversed, the company manager may regain free use of the account. In this case, we will ask you to provide us with the signed judgment. What is a judicial liquidation and what should I do? Judicial liquidation is a court decision that puts an over-indebted company out of business. In this case, the insolvency proceeding/safeguard procedure will unfortunately not have enabled the company to improve its situation. Thus, judicial liquidation puts a definitive end to the company's activities. In a judicial liquidation, a judicial liquidator is appointed. Only this person can manage the account. We must therefore comply with the liquidator's instructions. The account holder or company manager will not be able to give us instructions. 💡 For individual companies, if a new activity different from the previous one is started, the SIREN number remains the same. As a result, even if the previous activity gave rise to a judicial liquidation, the manager can manage the account alone. In this situation, we may ask you for proof of the new activity.

https://help.qonto.com/en/articles/8182220-what-should-i-do-if-my-company-is-concerned-by-a-collective-proceeding

What to do when an Attribution Seizure (SA) is received on your account?

An attribution seizure (SA) is a legal document received through a bailiff following a judgment when a creditor claims you owe them money. What does Qonto do when an attribution seizure is received? As soon as Qonto receives such a document from a bailiff, we are legally required to seize the requested amount from your Qonto accounts . This amount is isolated in an internal account at Qonto for a period of 30 days , giving you time to give your consent or contest the operation. The bailiff then has 8 days from the delivery of the document to inform you of the seizure. 💡 The isolated amount takes into account your right to Solde bancaire insaisisabl e if you are eligible. The fees for attribution seizures are fixed and amount to €100. How to release this amount? You have several options: ✅ Do you consent to this seizure? You can give your consent directly to the bailiff so that they can inform us and we can transfer the funds. ❌ Do you contest this seizure? You can file an appeal with the competent court and inform the bailiff. You can also contest the seizure with the bailiff to find another resolution method. If your challenge is successful, the bailiff must provide us with a partial or total release to unblock the funds . If you have not contacted the bailiff within this 30-day period, they may then send us a new document called a "non-contestation" so that the isolated amount is transferred to them. 👆Good to know: This is a one-time action. There will be no further seizure on your account unless we receive a new document. You can therefore replenish your Qonto account now if you wish!

https://help.qonto.com/en/articles/5203109-what-to-do-when-an-attribution-seizure-sa-is-received-on-your-account

What to do in case of death of the account holder?

First of all, we would like to express our sincere condolences. In order for us to update the account(s) concerned, we will need to obtain certain documents. Once these have been received, we will guide you through the necessary steps. The account concerned is an account for a legal entity (company) Company law will apply if the account is for a legal entity. We will need an official document proving the death of the account holder from the following list: Either the death certificate Or the presentation letter from the notary We will also ask you to provide us with a proof of identity or proof of parentage of the deceased. Following the death of the company manager, the shareholders must take the necessary steps to change the manager or liquidate the company. If a new company manager has been nominated, we invite him or her to contact us by email or by chat and provide us with an up-to-date KBIS and the Minutes of the Extraordinary General Meeting at which the change of company manager was agreed. We will then be able to proceed with the change of account holder. The account concerned is for an individual (auto-entrepreneur) We will need an official document proving the death of the account holder from the following list: Either the death certificate Or the presentation letter from the notary We will also ask you to provide us with a proof of the deceased's identity or parentage (a family record book, for example). We will also ask you for the contact details of the notary, if there is one. We can then carry out the necessary checks on the heir(s). If an heir is a minor or a protected adult, you will need to provide us with the judgment of acceptance of the succession issued by the Guardianship judge, as well as the settlement instructions from the legal tutor. In addition, if one of the heirs is domiciled outside France, we will need the certificate of non-dischargeability of duties in order to release the funds held in the account. 💡 Good to know: We can pay the Funeral Home bill up to €5,000. To do this, you will need to send us the following documents: either the original invoice from the Funeral Home, received by post or in pdf by email directly from the Funeral Home and the agreement of an heir accompanied by the ID and a document proving the inheritance or the agreement of the notary in charge of the succession

https://help.qonto.com/en/articles/8182215-what-to-do-in-case-of-death-of-the-account-holder

What to do when an Administrative Seizure by Third Parties (SATD) occurs on my account?

The Administrative Seizure by Third Parties (SATD), formerly known as Third Party Notice (ATD), is an administrative procedure for the enforcement of public law that allows for the recovery of amounts owed to the Treasury. This action is the Treasury's last resort after multiple reminders. What does Qonto do when an Administrative Seizure by Third Parties is received? In accordance with Article L262-3 of the Code of Civil Enforcement Procedure, the third party must immediately declare by all means the extent of its obligations to the debtor under the conditions provided for in Article L. 211-3 of the Code of Civil Enforcement Procedures. Qonto is therefore obliged to deduct the requested amount without being able to challenge this request from the tax authorities (DGFIP, SIE, ...) and under penalty of sanctions. This amount is isolated in an internal account at Qonto for a period of 30 days , giving you time to give your consent or contest the operation. 💡 Good to know: The isolated amount takes into account your right to a Solde bancaire insaisissable , if you are eligible. The processing of SATD is considered an irregularity and involves special fees as specified in Appendix 3 of the general terms of use. This is in accordance with Article L262 of the Tax Procedures Code and Decree No. 2018-1118 of December 10, 2018. The fees for SATD represent 10% of the total amount , with a maximum ceiling of €100 including tax per seizure. What to do to release this amount? You have several options: ✅ Do you consent to this seizure? You can inform us through the chat. We will then proceed to transfer the funds to the tax authorities as soon as possible. ❌ Do you contest this seizure? We invite you to contact the requesting administration service as soon as possible. If an agreement is reached between you and the treasury, it is the latter that will have to come back to us with a release act . We can then partially or totally refund the isolated amount based on your agreement with the tax authorities. After 30 days and without a response from you or the Treasury, the previously isolated funds will be transferred to the tax authorities. 💡 Good to know: This is a one-time action. There will be no further seizure on your account unless we receive a new document. You can therefore replenish your Qonto account now if you wish!

https://help.qonto.com/en/articles/5203085-what-to-do-when-an-administrative-seizure-by-third-parties-satd-occurs-on-my-account

Can my company benefit from the "Solde bancaire insaisissable" (SBI)?

This article is related to companies registered in France 🇫🇷 Depending on your company's legal status, your bank must leave a minimum amount in your account when it is seized: this is called the Solde bancaire insaisissable , or SBI . How does the SBI work? The SBI amount is equal to the amount of the RSA, regardless of your family situation. You can find the exact amount on the government's website . In case of an administrative seizure or attachment to your account, and if your legal form entitles you to the SBI , this amount will not be isolated. The SBI can only be applied once per seizure (all banks combined) for 1 month. This means that if a new seizure is presented on the account in the same month, the SBI will not apply, and the balance in the account can be isolated. 💡If your account balance is lower than the SBI amount, no amount will be seized. Am I eligible for the SBI? Eligibility for the SBI depends on the legal form of your company. ✅ Legal form entitled to the SBI: Individual Limited Liability Entrepreneur (EIRL) Artisan-trader Trader Artisan Liberal profession Agricultural operator Commercial agent (Other) Natural person ❌ Legal form not entitled to the SBI: General partnership Limited partnership Limited Liability Company (SARL) Limited Liability Company (SARL) (Single-member) Public limited company with board of directors Public limited company with executive board European company Special commercial cooperative company Simplified joint-stock company (SAS) Simplified joint-stock company (Single-member) (SASU) Civil company Economic interest grouping Foreign legal entity, registered with the RCS Association under the 1901 law or similar.

https://help.qonto.com/en/articles/5203062-can-my-company-benefit-from-the-solde-bancaire-insaisissable-sbi

Can I delegate F24 payment to my accountant?

Yes, thanks to the integration of Qonto with the Italian Revenue Agency, you can delegate F24 payment to your accountant. This service is also known as I24. ​ ​ How does F24 payment by delegation work? Your accountant can make payments by proxy on the Revenue Agency's Fisconline and Entratel platforms. In order to have a successful payment, your accountant must enter: Your Qonto IBAN; The VAT number or the tax code of the account holder; Your F24 data; Tha payment due date. The deduction from your Qonto account takes place on the due date indicated by your accountant. The transaction will appear on your History the day after. ☝️It is necessary to have sufficient funds in the account to have a successful payment. ​ ​ Where can I find the payment receipt? You can find the payment receipt in your Tax Box ( cassetto fiscale) on the Fiscal Agency (Agenzia delle Entrate) website. You will have to wait at least 5 days from the payment date. ☝️It is not possible to download the receipt of F24 payments from your Qonto account made by your accountant, but only those processed directly through our platform. ​ ​ Why was the payment denied? If the payment did not go through, the main reasons may be: The VAT number or tax code entered on the Revenue Agency platforms do not match those of the Qonto account holder; Your Qonto account does not have sufficient funds. In this case we will notify you by email. ☝️ Personal F24 cannot be paid via your Qonto account If you want to know more about F24 payment with Qonto, visit the article: What is the F24 form and what types of F24 can I pay with Qonto?

https://help.qonto.com/en/articles/7257412-can-i-delegate-f24-payment-to-my-accountant

How does the F24 work on Qonto?

With Qonto you can pay taxes and duties by completing the F24 in a few minutes, in a simple and safe way. In fact, Qonto allows you to make the F24 paymen t through an intuitive interface that follows the official Italian F24 model which makes it so easy to fill in all the fields on the app. Furthermore, before the actual payment, Qonto takes care of reporting any error in the file, in order to guarantee greater security. What type of F24 can I pay with Qonto? Unlike the services offered by traditional banks, with Qonto you can make the F24 payment in both debit and credit. This is possible thanks to our collaboration with a network of accountants who deal with the declaration and payment of your F24, as required by the F24 legislation with offsetting credits. With Qonto you have the ordinary F24 model available and valid for the payment of the vast majority of taxes. You also have the option to pay for the simplified or predetermined F24 : you just have to change them back to the ordinary model! To find out more, check out this article. How can I pay for an F24? In order to pay F24 through Qonto, the account Owner or Admin must activate the feature: it only takes a few minutes! Once the feature has been activated, you can pay for all your F24 without limits and at no additional cost . How? Log in to your Qonto app on your computer, click on F24 and then click on Get started ; Click on the sections for the F24 form relevant to your payment and enter the missing data and information: Qonto automatically fills in the Taxpayer section, so the first time you make an F24 payment, make sure that the information entered in this section is correct; these information will also be stored for future payments. If necessary, you can of course change the data for any payment and you will find the same pre-entered information when you make the next one. It is your responsibility to fill in the other sections for Authorities Tax, INPS, Regions, IMU, Other local taxes and Other social security and insurance bodies . click on Continue , give your payment a name and then click on Continue again; if you have one or multiple accounts, choose the account you want to make the payment with; verify that all the information entered are correct, click on Confirm and then on Close . Remember that once confirmed, it is not possible to delete an F24 from the Qonto app. However, you can contact our customer service on the day of filling in to request to cancel the payment. ​ 👉Please note: refunds for canceled F24s are not immediate . It may take 5-7 business days for the funds to be credited back to your account." ☝️ Good to know: before final confirmation, Qonto carries out the main checks on the model and automatically reports any compilation errors, so you can correct them before confirming the payment. After your confirmation, the accountant to whom your payment is delegated takes care of an additional check, in order to further limit the risk of errors. How long does it take to pay for an F24? Filling an F24 takes only a few minutes! Once started, remember to finish it and do not interrupt it in order to avoid to repeat the process from the beginning. After you have confirmed all the data entered, Qonto transfers the amount owed from your account to one of our partner accountants, who further verifies the absence of errors in the form and makes the payment. From the moment after you fill and submit your F24, it takes 3 business days to complete your payment. For now it is not possible to decide the exact date on which the payment must be made but you will find the precise date on which the payment will be made before filling out and confirming your F24. To meet the deadline, remember to fill out your form in advance and take into account the necessary timelines indicated above. We will keep you informed of the status of your payment via email and will notify you as soon as the relevant receipt is available. Who can fill out my F24? The F24 form on the Qonto app can only be filled by the account owner or Admin or by anyone with access to the account as an Accountant . 👉 We are working to further improve the process of your F24 filling, with the aim of making it fully automatic! Soon you just need to take a photo of the completed F24 paper form or upload it in a pdf format: all the information will automatically appear on the online template within your Qonto app. Do you want to know when the autofill process will be available? Write to our customer service via the chat located in the lower right corner of this page, and we will contact you as soon as the new feature is activated.

https://help.qonto.com/en/articles/5187295-how-does-the-f24-work-on-qonto

How do I view my F24 payment history and receipts?

In the Movements section of your account, you can view debits related to your F24 payments. The charge is visible in the immediate from the time the payment is entered. Also, to get a complete overview of your payment history to the Agenzia delle Entrate, you can now access the F24 section of your Qonto app! 🤩 Indeed, this dedicated space, accessible on your Qonto interface from both computer and phone, allows you to view: In the Upcoming column, all F24 payments for which you have applied. Here you will find specified the disposition date, payment date, and corresponding amount. By clicking on the payment you are interested in and then on See the submitted F24 form in the window that will appear to your right, you will also be able to verify the correctness of the data entered in the form (only available from the Web). ​ Finally, the Passed column allows you to view all of your F24 payments, both those that were successfully completed and those that were unsuccessful. In this column, you will be able to download the receipt for each of your F24 payments. To do so, simply click on the F24 payment you are interested in and then on Download Receipt in the window that will appear to your right. When will my F24 receipt be available? Your F24 receipt is available on your Qonto interface by the next business day after payment. ❗️Some delays to these timelines depend on when the Agenzia delle Entrate records your payment. Don't worry, we will notify you with an email about the status of your payment! 😊 You will be able to download your F24 receip t directly from your Qonto interface! 💡 Do you have any doubts about the payment status , need support to download the receipt , or need more information regarding the non-payment of your F24? You can contact our customer service at any time, we will be happy to help you! 💪 ☝️ Good to know : Your F24 payment history is available from both computer and phone!

https://help.qonto.com/en/articles/5228120-how-do-i-view-my-f24-payment-history-and-receipts

Can I pay for an F24 with Qonto?

With Qonto you can pay all your F24s , easily, quickly and securely. Check out this dedicated article to learn all the details! ☝🏻Good to know: compensation payments are possible only through the new I24 feature. You can find more information at the dedicated article . Instead, you can make debit F24 payments in a few clicks directly through your interface via the section in the menu on the left. Can my accountant also pay F24s with Qonto? Yes: with Qonto, the process of paying F24s through an intermediary (such as an accountant) is simple and straightforward! All you need to do is create read-only access to your accountant or other intermediary , so that they can pay all your F24s easily, thanks to an intuitive interface. In fact, filling out your F24 form on the Qonto app can be done not only by the Owner or an Admin , but also by anyone who has access to your account in the role of Accountant . 💡 Please note: you do not need to activate the functionality for F24 payments. It is already available when you activate your account. Can I delegate the payment of F24s to my accountant? Yes, thanks to Qonto's integration with the Agenzia delle Entrate, you can delegate F24 payments to your accountant. This service is also known as I24. For detailed information on the new I24 feature, feel free to consult the dedicated article Can I delegate F24 payments to my accountant?

https://help.qonto.com/en/articles/4359647-can-i-pay-for-an-f24-with-qonto

What is the F24 model and what types of F24 can I pay for with Qonto?

The F24 is the form with which taxpayers, VAT-registered and non-VAT-registered, make payments of taxes, fees and contributions. It is a unified form , introduced in 1997 to simplify and unify the different forms used in the past to pay taxes. With the F24, in fact, a single operation is enough to pay all the amounts due. VAT-registered taxpayers are obliged to use telematic modes of F24 payment , such as the one offered by Qonto. What taxes and fees can I pay with F24? The main taxes and contributions you can pay with Qonto through the F24 form are: income taxes (Irpef, Ires); withholding taxes on labor income and capital gains; VAT; Irap; Inps, Inail, Inpgi, Cipag, Cnpr, Enpacl, Enpap, Enpapi, Epap, Eppi, Cnocl contributions and Inail premiums; Imu, Imi, Imis, Tari and Tasi; regional and municipal taxes. For a complete list of all taxes, contributions and premiums, you can consult the website of Agenzia delle Entrate. Does Qonto also accept F24 forms with offsetting amounts? Absolutely! Unlike the services offered by traditional banks, with Qonto you can make both debit and credit payments on an F24 . Offset payments are only possible through the new I24 feature, delegating the payment to your accountant with immediate debit. You can find more information at the dedicated article. What are the F24 forms supported by Qonto? With Qonto you can pay the ordinary F24 form , which is valid for the payment of the vast majority of taxes. You also have the possibility to pay simplified or predetermined F24s : you just have to link them back to the ordinary model! ​ 👇 Please note ​ Through Qonto it is currently not possible to pay taxes via the Elide (Identifying Elements) and Accise model. When should I pay my F24? F24 payment deadlines are usually concentrated in the middle or end of the month . You can check the website of Agenzia delle Entrate for all the detailed information on the F24 tax schedule.

https://help.qonto.com/en/articles/5228124-what-is-the-f24-model-and-what-types-of-f24-can-i-pay-for-with-qonto

How can I reimburse a team member for an expense they paid for with their own funds?

The Mileage reimbursements feature is only available to French companies on Business and Enterprise plans. Mileage reimbursement allow team members to request or submit reimbursements when they incur expenses using personal vehicles for work-related travel. Reimbursement requests can be approved by Owners, Admins, and Managers with transfer permissions. How do I know when a mileage reimbursement request has been submitted? Owners, Admins, and Managers with transfer permissions enabled will receive an email and mobile notification as soon as a request has been submitted. Learn more about customizing Qonto notifications . How can I approve or decline a mileage reimbursement request? On desktop : Select the Team Expenses section on the left. Click on Reimbursements , then select any mileage request. Approve the request or Reject it, including a reason for rejection. On mobile : Open the Qonto App on your device. Go to Menu > Requests > Mileage Tap Pay by transfer to approve the request or tap Reject, including a reason for the rejection. Once the Mileage reimbursements request has been approved, the requestor will receive an instant reimbursement. 💡 The reimbursement amount is filled automatically based on the pre-defined rates in Qonto’s calculation system , using the location and vehicle details provided by the requester. They cannot manually add or edit the amount. As an Owner, Admin, or Manager with transfer permissions enabled, how do I get reimbursed for a mileage expense? To get reimbursed for a business mileage expense, Owners, Admins, or Managers with transfer permissions can follow the same procedure as above by approving their own submissions. They will then receive the reimbursement via an instant transfer.

https://help.qonto.com/en/articles/8166309-how-can-i-reimburse-a-team-member-for-an-expense-they-paid-for-with-their-own-funds

How can I get reimbursed for an expense that I paid for with my own funds?

H ow can I get reimbursed for an expense that I paid for with my own funds? The mileage reimbursements feature is only available to French companies on Business and Enterprise plans. If you've used your personal vehicle for a work-related trip, you can easily request reimbursement for travel expenses through our mileage reimbursement feature. It’s only possible for Owners, Admins, and Managers with transfer permissions enabled to approve mileage requests. What do I need to submit a mileage request? Starting point and destination of your trip 💡 You can choose your route using Google Maps on our app. It will automatically calculate the distance between the two points, and you can also convert this to a round trip. Vehicle type and fiscal power: You can find your vehicle’s fiscal power in your vehicle registration document. 💡 The expense amount will be entered automatically, based on the pre-defined rates in Qonto’s calculation system , using the locations and vehicle details you provided in the earlier steps. You can’t manually add or edit the amount. Purpose of the trip: Provide more context about your expense for your Admin or Manager. IBAN: To get your reimbursement, you’ll need to enter the IBAN of your personal bank account. You can add your IBAN directly when making a request or fill it out in your personal profile. 💡 Your IBAN will be stored in your profile and can be added or updated directly from there. How can I request or submit a mileage expense? On desktop Select the Team expenses section on the left. Click on Reimbursement , then Submit an expense. Select Mileage. Specify your Trip route by ****selecting a starting point and a destination, and then confirm. Fill out the Purpose of your trip , and include your IBAN if you haven’t added it to your profile yet. On mobile Open the Qonto app on your device. Go to Menu > Requests > Mileage Specify your Trip route by selecting a starting point and a destination, and then confirm. Fill out the Purpose of your trip , and include your IBAN if you haven’t added it to your profile yet. 💡 Owners, Admins, and Managers with transfer permissions can directly approve and pay their own mileage expenses. How can I see the status of my request? You can see the status of your request in the Requests section. When a reimbursement request gets approved, you’ll receive an instant reimbursement transfer to your selected IBAN. When a request gets declined, you’ll receive an email and notification with a reason provided by your Admin or Manager. You can see this by clicking on the request.

https://help.qonto.com/en/articles/8166269-how-can-i-get-reimbursed-for-an-expense-that-i-paid-for-with-my-own-funds

How is the mileage reimbursement amount calculated?

This section is part of the Mileage reimbursement feature available only to FR organisations 🇫🇷. What is the rate per km for my vehicle? Every year, the French tax administration sets up guidelines for mileage reimbursements based on the vehicle type and distance traveled. At Qonto, we are using the specific scales for each vehicle type to get the rate. Car: ≤5000 km/yr slab Motorcycle: ≤3000 km/yr slab Scooters: ≤3000 km/yr slab Vehicle type Power Rate per km (in euros) Car 3 cv and less d × 0.529 Car 4 cv d × 0.606 Car 5 cv d × 0.636 Car 6 cv d × 0.665 Car 7 cv and more d × 0.697 Motorcycle 1-2 cv d × 0.395 Motorcycle 3-5 cv d × 0.468 Motorcycle 5 cv and more d × 0.606 <50cc two-wheeler — d × 0.315 d= distance traveled ☝️ Note: We don’t do an annual calculation of the distance traveled, so the same rate will be applied for the same vehicle despite the number of kilometers traveled. How is the total distance calculated? The requester selects the starting and ending point using Google Maps from the Qonto app. To calculate the distance, we use an integration with Google Maps to get an accurate route. How is the total amount calculated? The total amount is obtained by multiplying the total distance travelled in a particular request with the rate per km for the selected vehicle type and fiscal power. 👉 Suppose that the requester drove 50 km in her 6 cv car. The rate/km for a 6 cv car is €0.665 from the above table. Hence, the total amount to be reimbursed will be 0.665 * 50 which is €33.25.

https://help.qonto.com/en/articles/7936264-how-is-the-mileage-reimbursement-amount-calculated

What is an inactive account?

An account is considered inactive if Qonto did not notice any activity within the last 12 months, including: Transactions Log in attempts Contacts to customer support from the account owner According to the Eckert Law , Qonto has to list those accounts, inform owners, apply a specific billing and manage the funds. What happens in case of inactivity? Billing cycle Automatically, after 12 months without contacts, transactions or log in attempts , Qonto will consider the account inactive and stop the current billing cycle you committed to. The account will then enter a new billing cycle, with a monthly maintenance fee of €2.50 (€30 per year) charged as long as the account stays inactive. 💡 Your subscription, cards, and additional fees won’t be billed anymore. An email will be sent to the owner and admins of your account, to inform you about the inactivity. Remaining funds in the account If the account is still inactive, Qonto will have to move the remaining funds on the account to the Caisse des Dépôts et Consignations (CDC). The transfer will be done after 3 years in case of death , and 10 years in case of inactivity. The funds will remain available for 30 years. After this period and if they are not claimed by the holder or his successors, the funds are definitively returned to the State. 👉 If you are looking for an inactive account hosted at the Caisse des Dépôts et Consignations (CDC) , please fill in their form here . What to do in case of inactivity? In case you received an email about the inactivity of your Qonto account and you want it to be considered active again, you just have to perform one of the actions below: Log in Make a transfer Receive a payment Contact us 💡 Your subscription, cards, and additional fees will then be billed again, according to your previous plan and options. If you don’t need your account anymore, you can also close your Qonto account.

https://help.qonto.com/en/articles/8105863-what-is-an-inactive-account

How much do my subscription fees cost?

At Qonto, we're committed to making our pricing as clear and transparent as possible. If you want to learn more about your fees, you're in the right place! We offer two billing options: Monthly Billing: You can pay your fees every month with no long-term commitment. ​ Annual Payment: Pay for a full year upfront with a 12-month commitment. This option lets you save up to 2 months' worth of fees compared to the monthly billing. It's like getting a discount for your commitment! 🎉 What are the subscription fees? For existing companies (exclusive of taxes) : Basic Smart Premium Essential Business Enterprise Monthly €11 €23 €45 €34 €119 €299 Annual €9 €19 €39 €29 €99 €249 % Discount (on Annual) 18% 17% 13% 15% 17% 17% For companies creation with capital deposit (exclusive of taxes) : 🇫🇷 FRANCE Basic Smart Founders Monthly €69* + €11 €69* + €23 €69* + €34 Annual €169 €289 €399 % Discount (on Annual) 16% 16% 16% * €69 is the capital deposit fee for monthly commitment plans (it is only billed once) Only applicable for Spanish customers : 🇪🇸 SPAIN Basic Smart Founders Annual €115 €225 €335 ☝️ Good to know: Not sure which one to pick yet? For your monthly subscription: Qonto gives you a 30-day free trial with no commitment required . For your annual subscription : Qonto also offers you a 30-day free trial before charging your annual fees . What are the additional fees? At Qonto, there are no transaction fees on top of your subscription cost. Any fees beyond your subscription cover actions such as ordering physical or virtual cards, making SEPA or SWIFT transfers, depositing checks, or adding team members. To find out which actions are included in your monthly plan, click here . And if you're curious about how these additional fees are calculated, you can read all about it in this article . ✌️ Good news! Certain special operations are now part of your monthly plan! By special operations, we mean: Confirmation letters Handling non-sufficient funds or rejected checks Managing irregularities Returning funds due to an issue with a foreign currency transfer We're here to make your financial experience as smooth as possible! How can I access the details of my current subscription? You can get additional information about all Qonto fees by simply clicking on a transaction in your history. And if you'd like to see the details of your charges for the current month, just head over to Settings & Tools > Account settings > Price plan details . 👉 Check out this article for a better understanding of how billing works.

https://help.qonto.com/en/articles/4359671-how-much-do-my-subscription-fees-cost

How are my Qonto fees calculated?

At Qonto, our mission is to offer you a complete business account, with fair and transparent pricing. How are additional fees calculated? Depending on your plan, a certain number of operations are included while others will be additional fees. Cards Fees related to cards depend on your subscription and the type of card. Physical cards: Additional cards will be charged (€5 per One card, €8 per Plus card, €20 per X card). Virtual cards: With the Basic plan, you will be charged €2 per month, per card. All other plans contain unlimited free virtual cards. Instant cards : They are only available for Business and Enterprise plans, and they are unlimited and free. FX fees An exchange commission on non-euro card payments will be applied: One, virtual and Instant card: 2% Plus: 1% X card: free Cash withdrawal The billing for cash withdrawal will depend on the card you withdraw cash with: One card: €2 per withdrawal; Plus card: 5 withdrawals included per month, €2 per additional withdrawal; X card: unlimited free withdrawals. Transfers and direct debits SEPA zone: Your plan contains a specific number of transfers (incoming and outgoing) and direct debits. For any additional operation, you will be charged €0.40 (for Basic, Smart and Premium plans) or €0.25 (for Essential, Business and Enterprise plans). SWIFT zone: Incoming and outgoing transfers are treated differently. Incoming transfers will be charged €5 per transfer for all plans. Outgoing transfers are charged €5 for all plans + decreasing % of the amount of the transfer according to the price plan. Solo - Basic: 1% Solo - Smart: 0.9% Solo - Premium: 0.8% Team - Essentiel: 1% Team - Business: 0.75% Team - Entreprise: 0.5% Checks (for French companies only) Each plan includes a specific number of checks. Additional deposited checks are charged €2. Members Essential, Business, and Enterprise plans allow a certain number of member access in your Qonto account. For each of these plans, you can add additional members for €5 per access, per month. Service fees These additional fees can include the delivery of a new card (€6 excluding VAT) or the processing of irregularities (for French companies), in the context of a judicial authority demanding the repayment of an unpaid debt. SATD : the management of SATD is invoiced at 10% of the total amount requested by the seizing structure, with a high ceiling of €100 including VAT. Seizures : the management of seizures is invoiced at €100 including VAT. How to find the details of my Qonto fees? Moreover, if you wish to see the details of your charges during the current month, you can go to Settings > Billing and invoice > Price plan details . You can get additional information on all Qonto fees in your history view by clicking on the transaction line. 💡 In some cases, it can be a good choice to upgrade your plan, to get access to a higher number of operations and advanced features. 👉 To know more about our plans , take a look at our dedicated website page . 👉 If you want to understand how the billing works at Qonto , visit this article .

https://help.qonto.com/en/articles/5898299-how-are-my-qonto-fees-calculated

How to change my Qonto subscription plan or billing frequency?

In this article, learn how to modify your Qonto plan and/or your billing frequency. You can consult our pricing page to discover all of Qonto's plans HERE . Note that for each Qonto plan, you can choose between two billing frequencies: Monthly billing Annual billing (please note that in this case, you pay all at once for the next 12 months. In return for your commitment, you benefit from a preferential rate. More information HERE .) I want to: Change my Qonto plan Update my billing frequency ⚠️ Please note, if you are currently on a Company Creators pack or if you are already paying for your plan annually, please see the Specific Cases section at the bottom of this page. Change my Qonto plan From a computer, go to Settings > Billing and invoices . From a mobile app, go to the More section at the bottom right of your screen. Then: Click on Price Plan Details , then Change Plan, Compare our offers via the Freelancers and SMEs and Startups tabs, according to your needs. Select the plan of your choice and confirm by clicking on the Choose button 👉 Make sure to also check the selected billing frequency via the purple switch Monthly or Annual, at the top of your screen) before you confirm your choice. 👉 Make sure to have sufficient funds in your account before changing your subscription or payment preference to avoid being blocked during the payment step. Update my billing frequency To update your billing frequency, follow steps 1 to 3 above, then before validating your choice for the desired plan, check that you have ticked the desired billing frequency ("Monthly" or "Annual") via the purple switch at the top of your screen. Note that if you wish to keep your current package, but simply change the billing frequency, the procedure remains the same. You must first click on the Change plans button, then check the switch on the desired billing frequency. You will then see the Choose button, on your current plan, change to Switch to annual or Switch to monthly (depending on your choice). Confirm your choice by clicking on this button. What happens if I change my Qonto plan or billing frequency? 💡 If you are currently on your one-month free trial (subscription less than one-month-old, excluding the Company Creators pack), please note that you can change your plan or/and your billing frequency as many times as you like, with no impact on the cost of your subscription. Take this opportunity to find out which plan suits you best. The change (features added/removed) and the billing/refund of the difference between your old and new plan are immediate. When you change your plan, your account is reimbursed for the amount already paid for the current month, then debited for the price of your new plan (so you only pay the difference between the two plans). If you have opted for a more expensive plan, you will be debited for the corresponding supplement. Conversely, if you have opted for a cheaper plan, you will be reimbursed for the prorated difference (based on the number of days remaining in the current month) between your two plans. If you change your billing frequency ("Monthly" or "Annual"), the same principle applies, except that the amount already paid for a plan paid annually cannot be refunded if you switch to a cheaper plan or change your billing frequency from annual to monthly. Note that if you are currently on a monthly billing frequency and switch to annual, your first annual bill will be prorated for the number of days remaining in the month at the time of subscription. Typically, if you subscribe on the 15th of the month, you won't pay for a full 12 months, but for 11 months and 15 days. (This only applies once, when you switch from monthly to annual billing). At the end of your commitment, and without any change on your part, your annual plan will be automatically renewed for 12 months. Specific case: Company Creators pack with capital deposit By subscribing to a Company Creators plan (with a capital deposit) you have paid for your Qonto plan and are committed for 12 months. Changing your plan during your commitment has the following consequences: Switching plans - you are free to change your plan during the term of your contract. In this case, your end date remains the same and the following conditions apply: I switch to a more expensive package → in this case, you immediately unlock the new features and benefits of your new plan, and you will then have to pay the amount corresponding to the difference between your old plan and your new package (calculated pro rata temporis for the number of days running up to the end of your commitment). I switch to a cheaper plan → in this case you immediately lose the exclusive features and benefits of your old plan ( remember to check the elements included in your new plan ) and you are not reimbursed for the amount corresponding to the difference between your old plan and your new plan (once committed, keep in mind that the optimal time to change subscription is at the end of the commitment, not before). Changing billing frequency - depending on the date you subscribed : I subscribed to a Company Creators plan before April 3rd, 2023 → at the end of your 12-month commitment, you will switch to a monthly subscription by default (see the cost of your monthly subscription here). If you prefer to be billed annually, follow the steps described above to change your billing frequency. I have subscribed to a Company Creators plan after April 3rd, 2023 → at the end of your 12-month commitment, you will switch by default to an annual subscription (consult the cost of your annual subscription here). If you prefer to be billed monthly, follow the steps described above to change your billing frequency. 💡 Please note that we recommend that you wait until the end of your current annual commitment before changing your current billing frequency. This is to avoid being debited again for the remaining period already paid on your commitment (a change in your billing preference during your commitment will result in a new immediate debit for the amount of the new plan + billing frequency selected).

https://help.qonto.com/en/articles/4359528-how-to-change-my-qonto-subscription-plan-or-billing-frequency

How does the billing work?

How does billing work? Your subscription fees are billed directly from your account balance. Depending on your billing preferences, you can make the choice to pay for your subscription fees month by month or you can pay upfront for the full year by choosing our annual payment option (for more information on how to change plans and billing options, click here ). 💡 Make sure your account balance is always superior to your upcoming subscription fees whether you chose to be billed annually or monthly. To find out how much your subscription is going to cost you, click here . When will I be billed? Your first payment is due at the end of your 30 days trial period after joining Qonto (except for Incorporating Companies, in this case, your first payment is due upon registration). Our billing works this way, depending on your billing preference: I chose to be billed on a monthly basis: The amount of your first subscription fees will be calculated based on the number of days remaining in the month at registration. After this first period, you will be billed on the first day of the month for the full fee. Additionally, (if applicable) we will charge your extra cards and members on the first day of each month and your additional fees (off-subscription operations) on the go during the month. ​ I chose to be billed on an annual basis: The amount of your first subscription fees will be calculated based on the number of days remaining in the month + 11 months (to complete for a full year). After this first period, you will be billed each year for a full yearly fee. Additionally, (if applicable) we will charge your extra cards and members on the first day of each month and your additional fees (off-subscription operations) on the go during the month. What happens if Qonto can't charge me? 💡 Qonto has made the choice not to apply penalty fees on your overdue payments , as other institutions do. In case of an insufficient balance, you will be notified of a "payment failure" and will be asked to top up your account so that your payment can be processed next. If a first payment failure has occurred, and you topped up your account during the month, three possible situations: If you have enough funds to cover your entire fees: Qonto will charge your account for the full subscription price. You will no longer have outstanding fees. Example: if you have an outstanding fee of €169 and top up your account of €180. Your account will be charged of €169. All your fees will be paid for and you will have a remaining balance of €11. ​ If you don’t have enough funds to cover your entire fees and did not add a payment method when you registered:: in this case, you will have pending charges at the beginning of the next month. However, to avoid many pending charges, Qonto will attempt to collect all or part of the remaining monthly fees that are more than one month old on the 1st of each month. If you have registered a payment method after 02/13/2024: Qonto will fund your main account with your stored card to pay the first pending fees. Example: If you have pending charges of €169 and your account contains €130, you will be debited the difference from your registered card to fund your account. Your account will then be debited for the full charge and you will have a remaining balance of €0. 💡The account holder can delete a payment method in Settings > Billing and invoices > Payment methods . When do I receive my invoice for the payment of my Qonto fees? On the 1st of each month, your invoice is made available in your Qonto app with the list of fees that were due for the past month: If I chose to be billed on a monthly basis: your invoice will display your subscription fees, your extra cards, and the additional fees. ​ If I chose to be billed on an annual basis: your invoice will display your subscription fees (only for the first month following your annual payment) and then each month, you’ll only receive the invoice for your monthly fees (extra cards, and the additional fees). Where do I find the details of my fees? You can have complementary information on all Qonto fees from your history view, by clicking on the transaction line. Moreover, if you wish to see the details of your charges during the current month, you can go to Settings > Billing and invoice > Price plan details . To download your invoices, please check the article Where do I find my invoices ?

https://help.qonto.com/en/articles/4359672-how-does-the-billing-work

Where do I find my Qonto invoices?

Qonto’s billing is based on a monthly or annual calendar period, and invoices are generated on the first day of every month . Invoices won't be generated for those months in which the total amount is 0. ​ Invoices display subscription fees and additional fees that were well completed for that month. Annual subscription fees will be displayed on the invoice for the month during which the fee was debited. For better visibility, you can retrieve your Qonto invoices at any time from our web interface. To do so, you have two options: From the Invoice section Go to the Settings section of your Qonto’s web interface on the bottom left. Then go to Billing and Invoices Click on the Qonto Invoices section Select the invoices that you want to download. 🎉 ✌️Good to know: You can select and download as many invoices as necessary in bulk. A compressed file (.zip) will be automatically sent to your email address, containing all selected invoices in PDF. This email can be forwarded to your accountant or any person of your choice. From the Transaction section Click on the transaction of your choice in the Transaction section. Then click on Invoice . You will find your invoice attached. 🎉 💡 You want to find your invoice for your Capital Deposit payment? We sent it to you in the mail entitled Your Qonto invoice on the day of your payment.

https://help.qonto.com/en/articles/6068090-where-do-i-find-my-qonto-invoices

How do I get started with my 1-month Smart Plan free trial?

Learn how to activate your 1-month free trial and make the most of your Smart Plan with a sneak peek at advanced features for bookkeeping, invoicing, automations and more to help you centralize and simplify your financial tasks within Qonto. Am I eligible to a free trial of the Smart Plan? You are eligible to a free trial of the Smart Plan if you are a Qonto customer with a Basic Plan and have never benefited from a Smart Plan free trial before (this offer is valid only once for each account). 💡 Good to know: You are eligible for a free trial after your first 30 free days if you are on a monthly subscription. This offer is not available if you have opted for an annual payment. If you have a Business Creator Pack, you must wait until the end of your annual commitment and opt for a monthly package to be eligible for this offer. How do I activate my Smart Plan free trial? Log into your desktop Qonto account Click on the Settings icon from the left panel Click on the Billing and invoicing section and then on Price plan details tab Click on the Change Plans button Select the M onthly option in the top right corner to see the free trial option Select Try for free under the Smart Plan, and follow instructions Concretely, what changes for me during my Smart Plan free trial? During your free trial of the Smart Plan you will be able to push the limits of your current plan while enjoying new features to help you boost your finances thanks to: ✔️ A business account with more useful features 60 transfers and direct debits per month included in your subscription, or 30 more than you had with your old Solo subscription; two check deposits included; the possibility of creating a second account alongside your main account to manage your finances; as many virtual cards as you wish; SWIFT transfer will be billed 5€ + 0.9% instead of 5€ + 1% with your Solo Basic plan; the possibility of making grouped transfers. ✔️ All you need to simplify your finances a dedicated access for your accountant; forward your receipts by email and automatically matched to your transactions on Qonto; automatic VAT detection; customizable labelling of your transactions; the certification and transfer of all of your proofs-of-purchase; tools to help you manage suppliers (dedicated tabs, customized labels, personalized VAT); 📌 Find out more details about the services, features, and pricing of the Smart subscription here . Will I be charged for the Smart Plan trial? During your 1-month free trial of the Smart plan: You will continue to be charged at the price of your Basic Plan (€11/ month - excl. VAT) but you will be able to enjoy all the features of your new Smart Plan at no extra cost. After the 1-month free trial period has elapsed: You will be able to continue your journey on the Smart Plan (no action needed on your side) at a cost of €23/ month (excl. VAT) or you can choose to resume on your Basic Plan at no extra cost by just cancelling your free trial anytime before the expiry of the 1-month period. 💡 You can check the expiration date of your Smart Plan free trial at anytime from your Qonto account by following this path: Settings > Billing and invoicing > Price plan details. How can I cancel my Smart Plan free trial? You can cancel your Smart Plan free trial at any time during your 1-month period. To do so, follow these easy steps: Log into your desktop Qonto account Click on the Settings icon from the left panel Click on the Billing and invoicing section and then on Price plan details tab Click on the Change Plans button Select the Basic Plan and follow instructions 👉 If you invited your accountant to a view-only access of your Qonto account and/or created a second account, a page will open prompting you to * revoke your accountant's dedicated access; * close your secondary account. You will need to perform these actions before being able to cancel your Smart Plan free trial, since these features are not available in the Basic Plan. These actions need to be taken from your desktop interface, not on mobile - check here for more details about downgrading from your current plan . What happens if I switch to an annual billing plan during my Smart plan free trial? In this case, your subscription free trial will be interrupted, and you will be billed immediately on the annual billing system (for the subscription plan that you selected). If I switch from Annual to Monthly billing, can I still be eligible for Smart plan free trial ? Yes, you will still be able to enjoy the Smart Plan free trial, only if you never used it in the past. Reverting to a Basic Plan after Smart Plan free trial has expired If you didn’t cancel your free trial before its expiry date, you will automatically stay on the Smart Plan and your account will be charged on a pro-rata basis of days left until the end of the month. If you want to revert to a Basic Plan after your free trial has already expired, you can do so from the Price plan details within the Billing and invoicing section of your desktop Qonto account. By doing so, your account will be credited with the fee difference between the Smart Plan and Basic Plan based on a pro-rata of days left until the end of the month. If I didn’t have time to use my free trial can I repeat it for another month? Be mindful that your Smart Plan free trial is only valid once and for a duration of one month. Make sure that you activate it at a time when you will be able to make the most of it! 💡 Not sure where to start? We’ve got you covered, upon starting your free trial and during its 1-month duration, you will be receiving regular e-mails from Qonto to help you discover and get started with your new Smart Plan.

https://help.qonto.com/en/articles/6340529-how-do-i-get-started-with-my-1-month-smart-plan-free-trial

How to manage my team members’ mileage on Qonto?

The mileage reimbursements feature is only available to French companies on Business and Enterprise plans. Who can submit a mileage expense? Owners, Admins, Managers, and Employees can submit mileage expenses on Qonto. As a requester, go to the Requests section to submit your expenses. You’ll need to provide the mileage details, such as distance traveled, purpose, and your personal IBAN. Learn more about the process for submitting a mileage reimbursement request. Who can approve or decline a mileage report request? Owners, Admins, and Managers with the transfer permission enabled can approve or decline a mileage request on Qonto. To approve or decline a request, go to the Team Expenses section, click on Requests , then approve or decline any of submitted requests. ❌ Users with an Accountant role can't submit, approve, or decline mileage requests. How do I know when a mileage request is submitted? Owners, Admins, and Managers with the transfer permission enabled will receive an email and mobile notification as soon as a request is submitted. Learn more about customizing Qonto notifications . With the mileage report request, it’s currently not possible to: ❌ Create an approval workflow. ❌ Submit reimbursement requests in bulk. 💡Need support with getting your employees to submit mileage expenses? Copy and paste the paragraph below, and share it with your team members: Get reimbursed faster on your mileage . If you incurred expenses when using your personal vehicle, you can submit a mileage reimbursement request on the go and track its status in real-time using the Qonto app. Need more guidance? Read this FAQ article to learn how to submit a mileage report.

https://help.qonto.com/en/articles/8166166-how-to-manage-my-team-members-mileage-on-qonto

Where can I find the contract I signed when I registered?

Right after your registration, an email called 'Welcome to Qonto' is sent to you. The commitment between Qonto and the customer is now materialized by the acceptance of our TOS (Terms and Conditions). When registering, the person who opens the account accepts our TOS by checking the acceptance field. ✅ 💡If you don't find this email : please have a look at your spam mailing box check this following section on our website : Legal documents

https://help.qonto.com/en/articles/4359534-where-can-i-find-the-contract-i-signed-when-i-registered

Creating team budgets on Qonto

Only account Owners and Admin roles can create and manage budgets on Qonto. Are you a Manager in charge of a budget? Please check out this article . What is the Budgets feature on Qonto? From the Team Expenses section or Mor e from a phone, you can : Create a budget and assign it to a team Track expenses linked to this budget in real time Entrust the follow-up to a collaborator with the Manager role on Qonto. 👆 Good to know Up to one budget can be created per team. However, it is possible to include two periods of 12 months each in the same budget, which can overlap between the current year and the following year. What's more, a budget can be drawn up to 12 months in advance, offering planning flexibility. The periodicity of this budget can be monthly or global, i.e. covering the entire period in question. How do I create and assign a new budget? Only available from desktop 🖥️ Create and allocate a new budget in just a few clicks: Go to the Team expenses section and click on Budget s Click on Create a budget i n the top right corner Select an existing team and appoint a manager ( Manager role) or create a new team by clicking on Create a team . Define the budget period and enter the total or monthly budget amount. Finally, click on Continue to finalize the creation of your team budget. How to make changes to a Budget after its creation? Available only from a computer 🖥️ You can change the period and amount of your Budget at any time. Go to Team Expenses > Budgets . Click on the Budget you wish to modify, then on Edit budget in the top right-hand corner. Choose a new period or amount. At this stage, you can also add a new budget period. Finalize your changes by clicking on Save . 👆 Good to know It is not possible to change the budget frequency (from monthly to global or from global to monthly). If you wish to do so, you must delete the current budget and create a new one with the new frequency. You must also manually reallocate expenses already incurred by your team to the new budget, if necessary. How do I archive a budget after it has been created? Only available from a computer 🖥️ From the Team Expenses > Budgets section, click on the Budget you wish to archive. Click on Archive in the top right-hand corner. 👆 Good to know Archiving a budget is a permanent action. All data relating to this budget cannot be retrieved once the budget has been archived. How to manually reallocate a transaction to another or no budget? Each individual transaction can be assigned to a budget after expenditure or reallocated from one budget to another. Go to the Business account section > Transactions Click on the transaction you wish to assign or reassign. In the transaction details, go to the Budget section and choose the corresponding budget. 👆 Good to know Only Account Holders or Admin roles can assign or reassign a transaction to any budget. Managers can only reassign transactions to budgets to which they have been previously assigned. How does the real-time tracking of team expenses work? As soon as a team member makes a transaction with his or her Qonto card or via a transfer, the expense is automatically deducted from the team's budget. You can view a budget's transactions and the remaining allocated amount simply by clicking on the corresponding budget in the Budget section . You can then browse by period for further details. Our tips for getting the most out of Budgets on Qonto Keep in touch Communicate effectively with your teams. Keep them informed of their budget's progress and get them actively involved in managing your company's finances. Delegate with the Manager role Rely on the Manager role. Allocate a budget and then entrust its monitoring to a team leader or trusted colleague. You stay in control, without the administrative hassle that slows you down. Analyze your expenses in depth With real-time Budget tracking on Qonto, keep an eye on your spending, trends, and areas where you could optimize costs. So that your future budgets are as accurate and realistic as possible.

https://help.qonto.com/en/articles/8173559-creating-team-budgets-on-qonto

What does the 'Cash Flow' graph on my dashboard represent?

When to use? I want to validate the effect of seasonality on my business, suspecting a drop in activity in summer for example I want to understand the impact of recruiting a sales agent at the beginning of the year, between the cost and the business he or she brings in. Definition Cash flow is the distributed evolution of your cash inflows and outflows over time. 👆 Good to know: internal transfers are not included in the charts when All accounts is selected. Description Cash flow is illustrated as a bar chart with a green bar for inflows and a red bar for outflows, for each month. A purple line will show the account balance. For the current month, the curve will be a dotted line illustrating that the month is not yet over. 👆 Good to know: This curve may temporarily fall below the horizontal axis. This can happen in the case of a month in which you have more expenses than money coming in. Customization You can change the period studied, to the current year, or the last 12 months. 👆 Good to know: Here you can move your mouse over two types of elements: The sticks, both red and green. Hovering your mouse over it will make cash flows related information about each stick appear. The month itself, which will show you a summary of the month you are focusing on. On mobile, scroll horizontally on the chart in order to see the month you want to explore, and click on it to see the details. To find out more about your dashboard, click here: What are the basics of managing my dashboard? What do the four indicators on my dashboard represent? What do the two graphs ‘Inflows by’ and ‘Outflows by’ of my dashboard represent?

https://help.qonto.com/en/articles/6121213-what-does-the-cash-flow-graph-on-my-dashboard-represent

Managing Your Team's Budget on Qonto

What is my role as a Manager in the Budgets feature on Qonto? As a Manager, you're given the responsibility of overseeing a specific budget assigned to your team by the account owner. Your role is to ensure that the team stays within the budget while making necessary business transactions. How do I access the Budgets feature? You can access the Budgets feature from the Team Expenses section via the web application and from the “ More” section on your phone. However, please note that only the budgets assigned to you by the account owner will be visible. How do I monitor my team's expenses? The Budgets feature provides real-time updates on your team's expenses. Each time a team member makes a transaction using their Qonto card, the expense is automatically deducted from the team's budget. You can view these transactions and the remaining budget in the Budgets section. How are my team’s transactions allocated to a budget? Once a budget has been created for a given team, the following transactions will automatically be assigned to a budget: Transfer initiated by a member of the team Qonto card payment made by a member of the team Expense reimbursement requested by a member of the team Each transaction will be allocated to the budget period corresponding to when the transaction has been successfully executed. Note that transactions can be manually reallocated to budgets a posteriori. How to manually reallocate a transaction to another or no budget? As a Manager, you are only given permission to track and manage the budget assigned to the team you belong to . Thus, you can manually reallocate individual transactions or remove them from any of your budgets by navigating to transaction details on the Transactions sections. To do this, select the transaction you wish to reallocate. Then, dive deeper into the transaction details and go to the budget section. From there, you can select the new budget you want to associate with this transaction. You can check this article on what can do the owner & admins regarding reallocation. Can I adjust the team's budget? As a Manager, you cannot adjust the budget directly. Only the account owner and admins have the authority to create and adjust budgets. If you believe the budget needs to be increased or decreased, please discuss this with the account owner or admins in charge of Finance in your company 👍 What should I do if our team is close to exceeding the budget? If your team is close to exceeding its budget, it's crucial to communicate this with your team members. Encourage mindful spending and review the necessity of upcoming expenses. If necessary, discuss with the account owner about adjusting the budget. But don’t worry, in any case reaching your budget limit or exceeding it will block future payments. How can I effectively manage the assigned budget? Here are some tips for effectively managing your team's budget: Regularly monitor expenses: Keep an eye on your team's spending habits and ensure that all transactions are necessary and align with business objectives. Communicate effectively: Keep your team informed about the budget status and encourage responsible spending. Plan ahead: Anticipate large expenses and plan them into your budget to avoid surprises. Discuss budget changes: If you believe the budget needs to be adjusted, don't hesitate to communicate this to the account owner or CFO. Stay Alert with Notifications: By default, budget owners receive push notifications and emails: When spending reaches 80% of the budgeted amount. When spending hits 100% of the budgeted amount. These notification settings can be customized within the Qonto application's settings. Staying alert with notifications can help you take timely actions and manage your budget more effectively.

https://help.qonto.com/en/articles/8174032-managing-your-team-s-budget-on-qonto

What do the two graphs ‘Inflows by’ and ‘Outflows by’ in my dashboard represent?

When to use? Inflows: I want to compare how much money I am making from each of my clients so I can decide where to focus my efforts for the next quarter. Outflows: I want to understand how much I am spending on food and catering to determine if my increased costs are related to this category of expenditure. Definition These two graphs are there to help you understand what your inflows and outflows consist of. 👆 Good to know: internal transfers are not included in the charts when All accounts is selected. Description 👆 Good to know: In order to take advantage of these graphs, you need to categorise your transactions, using the suggested categories, or your custom label categories. These graphs take the form of donut charts. Each component of the category you are studying is represented by a different colour. If, in the "Inflows by" graph, you are on the "customers" category, and you have 4 customers, the donut will therefore be composed of 4 colours. If one of your customers represents half of your income and is represented by the colour yellow, the donut will be half yellow. The other 3 customers and their corresponding colours will then be spread over the second half of the donut. Up to seven elements can be represented, corresponding to the most significant ones in the category studied. If there are more, you will have 6 elements, and a seventh one grouping all the others. To see the details of this last element, simply hover over it with your mouse. In the middle of the donut chart, the total amount of the category appears. For the "Inflows by" donut, it is positive. It is negative for the "Outflows by" donut. Each item is listed in the legend, with its corresponding percentage. Basic customization Your incoming and outgoing flows can be studied more closely: Inflows: categories, source Outflows: categories, member, beneficiary Advanced customization: custom labels and teams Custom labels, available for Smart, Premium, Essential, Business and Enterprise plans, can be used to compare your cash flow types with each other, according to your needs. Visit this article to learn more about custom labels. If you have one or more teams on your Qonto account, you can also filter by team or by member. Read more about teams in this article . In case you want to have an even deeper understanding of your flows thanks to those two charts, you can filter your transactions comparing different criteria. To know more, go to this article . 👆Good to know: By hovering over each part of the donut, a pop up window appears with: the share the item represents on the category it belongs to the number of transactions it includes the total amount of these transactions the evolution of this amount compared to the previous period, in case the account is old enough to compare Customization is only available on your web app. To learn more about your dashboard, click here: What are the basics to manage my dashboard? What do the four indicators on my dashboard represent? What does the ‘Cash Flow’ graph on my dashboard represent?

https://help.qonto.com/en/articles/6121261-what-do-the-two-graphs-inflows-by-and-outflows-by-in-my-dashboard-represent

What are the basics for managing my dashboard?

Your Dashboard is accessible from your computer and your smartphone. As an Owner, Admin or Accountant, you can access it on your web app by clicking on Cashflow management in the left sidebar of your web application, or on your mobile app, by tapping on the More section at the bottom right of your screen, and then on Dashboard . This app page helps you track the money moving in and out of your Qonto account. If you have multiple accounts, you can choose one or see them all. The data presented on the page will reflect to your selection. The dashboard consists of different sections: Indicators Cash flows Inflows and Outflows, filterable on your web app 👆 Good to know: internal transfers are not included in the charts when All accounts is selected. Before exploring the different sections, here is some basic information to help you understand how your dashboard works. Memory of your graphs The chart options for a given member are stored on each device. If you choose to change the time period of a chart, the next time you log in to Qonto on the same device with your profile, these settings will still be in place. The chart options for a given "member" are stored for each organization. If you have multiple accounts, the settings you set for company A will only be valid for company A. They will not be applied by default to Company B and C. The graphics options are specific to each member for the same account. If you are the account Owner and your partner has Admin access, your chart settings may be completely different for each of you. Elements shared by all charts All charts you can explore share the same characteristics. For each of them, you will be able to : Change the timeframe to either cumulative or running. Cumulative considers the total from the chosen period's start, like a month, quarter, or year. Running calculates using the last 30 days, 3 months, or 12 months from today. For example, if you want to know the sum of your past expenses on the 2nd March for the month of March, you will have to select "Monthly Cumulative" in your settings. Still on March 2nd, if you want to know your expenses over the last 30 days, you will have to select "Last 30 days". 👆 Good to know: with a Smart, Premium, Business or Enterprise plan, you can define a custom period. Discover details by hovering your mouse over a coloured element, whether it is a line, a stick or part of a circle, it will bring up a pop up window giving you more details about the element in question. On mobile, the same process applies for your first 4 charts and your ‘Cash Flow’ chart. Hold your finger on the screen and drag it to the date you want to explore in order to get more details. Now it's time to explore each of the sections. What do the four indicators on my dashboard represent? What does the ‘Cash Flow’ graph on my dashboard represent? What do the two graphs ‘Inflows by’ and ‘Outflows by’ represent in my dashboard?

https://help.qonto.com/en/articles/6120948-what-are-the-basics-for-managing-my-dashboard

What do the four indicators in my dashboard represent?

When to use? I want to know how much money I have in my account, to know if I can buy equipment. I want to compare my expenses this month with those of last month, to see if my efforts to save money are successful. Definition These four graphs allow you to discover at a glance: Your available balance, i.e. the money you have in your account Your cash flow variations, which represents the difference between your income and your expenditure (aka cashburn) Your Inflows, which is the money you have earned Your Outflows, which is what you spent 👆 Good to know: internal transfers are not included in the charts when All accounts is selected. Description Each graph in this section takes the form of a curve, with a vertical axis (the amount, in euros), and a horizontal axis (the period studied, in days, weeks or months). Whatever the period you choose, the amount displayed at the top left of each graph corresponds to the timeframe selected. Customization For each graph, you can choose the period you would like to explore further. In case you want to have an even deeper understanding of your flows thanks to your Inflows and Outflows charts, you can filter your transactions comparing different criteria. To know more, go to this article . 👆 Good to know: When you hover over a curve or a line, you can see the details of your indicator, over the given period. For example, if you hover over your Outflows chart, set to 'last 30 days', you will be able to read the number of transactions that took place on that day, as well as the total amount these transactions represent. On mobile, the same process applies for your first 4 charts. Hold your finger on the screen and drag it to the date you want to explore in order to get more details. To find out more about your dashboard, click here: What are the basics of managing my dashboard? What does the ‘Cash Flow’ graph on my dashboard represent? What do the two graphs ‘Inflows by’ and ‘Outflows by’ of my dashboard represent?

https://help.qonto.com/en/articles/6121194-what-do-the-four-indicators-in-my-dashboard-represent

How can I manage my cash flow in Qonto?

You can track your cash flow in your web application, by clicking on Cash flow management on the left hand side navigation, and then click on Dashboard . Or on your mobile app, by tapping on the More section at the bottom right of your screen, and then on Dashboard . 💡Good to know : Dashboards do not compute receivables/payables for now. Track your cash flows at a glance Your dashboard gives a clear view of your financial flows over time. It allows you to answer questions such as: Should I diversify my customer base? Are my expenses sufficiently optimized? The Qonto dashboard shows you: Your available balance: the available cash on your account Your cash flow: the difference between your inflows and outflows Your inflows: the list of your cash inflows Your outflows: the list of your expenses Your cash flow: the evolution of your cash inflows and outflows over time. This is where you can, for example : Know how much cash you have in your account, and whether it is reasonable to buy new equipment Observe the effect of seasonality on your business Estimate your VAT, in order to save the amount owed to tax authorities Detect expenses you could avoid Understand your cash flows by categorizing your transactions Are you wondering which type of transportation costs you the most? Which customer you most depend on? What your main costs are? In which city you make the most profit? To find out, it is important to categorize each of your incoming and outgoing flows. Why? Because once categorized, each transaction can be identified, and filtered. If a transaction has a "Facebook Advertising" label, then it is an expense made in the context of a communications campaign on socials. You can use different types of categorization: Custom labels If you have a Smart, Premium, Essential, Business or Enterprise plan, you can create your own custom label categories, and its associated labels. A label category could be "Transportation", with labels like "Train", "Plane" and "Taxi". If you haven't created your analytic labels categories yet, learn more here . Categories Categories are the simplified, predefined version of labels and are available for all Qonto plans. Unlike labels, which are fully customizable and available to all plans except Basic, categories are predefined. They allow to identify transactions, with "Food" or "Insurance" for example. 👆 Good to know : Categories are automatically added to every transaction made by card. You can manually specify them when you add a beneficiary in the case of making a transfer. Finally, you can manually categorize your transactions (except subscriptions) in the Transactions page of your Qonto app as you go. Thanks to the analytic labels and categories, these two graphs, the first for inflows, the second for outflows, allow you to make informed decisions. They are there to help you visualize and compare your items, for each of your categories. Each time you categorize a new transaction, your charts update. It is best practice to categorize each new transaction to ensure that your visualization is always up to date and you can make efficient, data-driven decisions.

https://help.qonto.com/en/articles/6166515-how-can-i-manage-my-cash-flow-in-qonto

How to calculate the net treasury of a company?

To determine a company’s financial health, we need to think in terms of net treasury, or net cash, rather than available treasury. Net treasury is the total value of available funds in a company’s accounts once short-term costs and expenses have been settled . It can be calculated with the following equation: Net treasury = Available funds - short-term debt If these terms seem complex, don’t worry. All will be explained! A company’s available funds are the sum total of all the financial resources that it can access or mobilise to maintain its activity. In other words, it’s a company’s treasury: cash held in savings or current accounts as well as the marketable securities mentioned above. Short-term debt is the sum total of all the payments a company needs to make in order to finance its continued activity . They include: Staff salaries Purchases ordered from suppliers Rental costs Social costs and taxes (VAT, income or corporate taxes, real-estate contributions etc.) All other short-term costs needed to keep business running (maintenance costs, raw material costs, software, hardware, stationary etc.) There are three possible scenarios when it comes to net treasury: When the funds available to a company are greater than the short-term debt, the net treasury is positive . It has a positive cash flow and is ‘in the black’; its financial situation is, on the face of it, healthy. It is able to pay all its costs without having to resort to financial assistance from elsewhere. When the funds available to a company are equal to the short-term debt, the net treasury is zero . Its financial situation is said to be balanced. It doesn’t require any external financial assistance but it remains vulnerable and will be unable to pay any unforeseen or ‘extraordinary’ costs. When the funds available to a company amount to less than the short-term debt, the net treasury is negative . It is in deficit or ‘in the red’. The company lacks financial resources and will need outside financial support to be able to continue to operate. To better understand, let’s take a concrete example: Max owns a business specializing in car rentals. His company’s treasury, or the cash available to it (in bank accounts and in marketable securities), amounts to 100,000 Euros. His short-term debts include social charges and tax, employee salaries and vehicle maintenance and they all add up to 50,000 Euros. To calculate his net treasury, Max makes the following calculation: Available funds - short-term debt = Net treasury 100,000 - 50,000 = 50,000 His small car rental business has a net treasury of 50,000 Euros. His treasury is positive. Max’s company is ‘in the black’ and ready for business.

https://help.qonto.com/en/articles/6133515-how-to-calculate-the-net-treasury-of-a-company

What is a company's treasury?

Treasury brings together the entirety of the funds available to a business in the short term. These funds can be: Cash held in the company’s current account Cash kept in savings or investment accounts Marketable securities 💡 Useful tip: marketable securities are assets or financial instruments that can be liquidated, i.e. turned into cash, at short notice. For example, a company can invest in another business by buying shares and then selling those shares if it needs the liquidity. It’s a useful way of making profit out of excess cash. A company can turn to its treasury when it has a short-term need (current expenses, non-forecast costs related to higher sales, increased staff costs during seasonal peaks and so on). Careful! Don’t confuse treasury with turnover or profit. Turnover is the total amount generated by sales of a product or service. Profit is what remains once total costs have been subtracted from the turnover. Unlike treasury, it does not take into account the entirety of funds available to a company (think of your marketable securities for example).

https://help.qonto.com/en/articles/6133505-what-is-a-company-s-treasury

What are multiple accounts?

Since October 2020, at Qonto, you can have various current accounts with dedicated IBANs, bank statements and payment methods. That's what we call multiple accounts. How many accounts can I have? If you have at least one Smart plan on our Solo offer or if you have chosen a plan in the Team offer, you can open multiple accounts based on your needs. The following tables show you the maximum number of multiple accounts you can have depending on your plan (including your main account) : Solo offer Basic Smart Premium 1 2 5 Team offer Essential Business Enterprise 5 10 25 (additional charged) For example, you can create multiple current accounts to: Divide your expenses items and save some money Separate the different activities your run in your company Allocate budgets (and credit cards) to your teams This way, you can keep an eye and manage your cash flow, as desired. How can I create a new current account? When you register on Qonto , you open a first current account. Then, directly from your Qonto app, you can create four other more. To create a new current account, all you have to do is: Go to the Business account section of your Qonto web app, and click on Accounts Click on the Create account button Select the type of account (current or term deposit) and choose the name of your new account, and that's it! ☝️ Good to know: The name you have chosen will appear on your bank details and on your statements, you can read the following article to have more information How can I rename my Qonto current account? How does it work? The answer is quite simple: no matter if you have one, two, or five current accounts, they all work the same way and offer the same features. Basically, you can associate cards, make transfers, establish SDD, make payments, and receive money on each one of your accounts. ✌️ Good to know: From the Accounts section of your Qonto app, access your IBANs and make current operations like transfers or direct debits simply by clicking on the different icons. Want to have a look at your transactions history? Just click on the card. Otherwise, directly from each section, you can filter on the account of your choice by clicking on All accounts . Note: All your monthly fees for your subscription and off-subscription operations will be charged on your first Qonto current account. How to Delete a Multiple Account First, ensure the account has a zero balance (€0) and there are no pending transactions or check deposits linked to the account. Then, follow these steps: Go to the Accounts section in your Qonto web application. Select the account you want to delete. Click on the three dots at the top right of the box and click on Close account . Confirm the account deletion by entering the code received via SMS. 👉 You can also check this article: Why can’t I create multiple accounts?

https://help.qonto.com/en/articles/4560206-what-are-multiple-accounts

Why can’t I create multiple accounts?

This article only applies to companies registered in Germany, Spain, and Italy with a Smart, Premium, or Team plan. If you are a Smart, Premium, or Team plan customer from a German, Italian or Spanish organization, and you created your account before we introduced local IBANs to foreign companies , here is why you currently cannot create multiple accounts. Why is the creation of new accounts blocked? The multi-accounts feature allows you to create up to five current accounts with dedicated IBANs and payment methods. Today, these accounts are automatically created with an IBAN from your country. For instance, if your Qonto account is registered as German, you can only create new accounts with a German IBAN. It is the same for Spanish and Italian companies. Since February 2020 for Italy and Spain, and June 2020 for Germany, Qonto customers creating new bank accounts are getting a local IBAN assigned by default. If you opened your main current account with Qonto before these dates, you were automatically assigned a French IBAN . Just because at the time, we could not provide you with a local IBAN according to your company’s nationality. Unfortunately, as of today, Qonto does not support IBANs from different countries within the same Qonto account. It means that if you have a main current account with a French IBAN, you cannot have other ones with a German, Spanish or Italian IBAN. What options do I have? You can create a new Qonto account, so you’ll have a local IBAN, and close your account with FR IBAN. That way, you’ll be able to use the multiple accounts feature. 👉 Do you want to know more about multiple accounts? Check this article: What are multiple accounts?

https://help.qonto.com/en/articles/4819435-why-can-t-i-create-multiple-accounts

How to customize the shortcuts on the mobile app?

Your Qonto mobile app offers you the option to configure shortcuts on your home screen , allowing you to save time by quickly accessing the features you use most frequently. Let's dive into how you can do this! What are the shortcuts and how can I use them? Shortcuts are buttons displayed on the home screen of your mobile application. They allow quick access to specific actions and are tailored to your specific role, plan, and permissions within Qonto. To trigger an action using a shortcut, just tap on the icon associated with the desired action, and it will execute the corresponding function. How can I customize the shortcuts? You can customize the shortcuts displayed on your home screen in the Edit shortcuts section. To access it, tap the three dots located at the top right corner of the shortcuts container on the home screen. This action will open a library of customizable shortcuts. In this section, you can take the following actions: Remove a shortcut: tap the “cross” button next to it in the “ Visible ” section Add a shortcut: tap the “plus” button next to it in the “ Hidden ” section Rearrange the order of visible shortcuts: drag and drop the selected items after long pressing the small dots on the top left. ☝️ Good to know: You must have at least one (1) shortcut on your home screen, and the maximum limit is four (4) shortcuts.

https://help.qonto.com/en/articles/9166800-how-to-customize-the-shortcuts-on-the-mobile-app

Are Qonto accounts subject to stamp duty?

Any business current account opened at an Italian bank is subject to a stamp tax of 100€ annually. By virtue of its status as a French payment institution (authorized and supervised by ACPR, an organ of the Bank of France), Qonto accounts are not subject to any stamp duty. It is important to note that, depending on the legal form of your business and the average balance in your Qonto account in the relevant tax year, your accountant may need to enter some information on your tax return. Partnerships and corporations Corporations are not obliged to include the Qonto account holding information in their tax returns. This is true by virtue of the fact that corporations are required to reconcile invoices and all incoming and outgoing payments, which are tracked accordingly. Professionals For professionals, however, we must distinguish two cases: Average annual stock of less than €5,000: in this case you will not need to enter any information in your tax return. Average annual stock of more than €5,000: in this case the accountant will be required to fill in the RW panel in the tax return and you will be required to pay IVAFE (tax on the value of assets abroad) in the amount of 34.20€. More information on IVAFE can be found in this section of the Agenzia delle Entrate website. Note 1: We always encourage you to verify the above information in relation to your specific business with your accountant or tax advisor in order to avoid incurring penalties.

https://help.qonto.com/en/articles/4359645-are-qonto-accounts-subject-to-stamp-duty

How to close my Qonto account?

🖥️ You can request the closure of your account by following the steps below from a computer : Go to Settings > Billing and invoices > Price plan details . Click on Price plan & Invoices . Select the Close Account button. Follow the guidance until you reach the confirmation page. 💡 Please note that the account closure option is not available from the Qonto mobile app. What are the conditions for closing your account? You are the account holder. The account is active. No collective proceedings (judicial reorganization, judicial liquidation, deregistration, etc.) are in progress. No term deposit account is active. Your account balance is €0 , and there are no pending transactions (transfers, card payments, check deposits). If any of these conditions are not met, the closure will be postponed until the last day of the following month, and you will be charged for another month . Frequently Asked Questions When will the closure of my account occur once initiated? If you have chosen a monthly billing frequency, it will occur on the last day of the current month . If you submit the request on the last day of the month, it will be postponed to the last day of the next month. For annual billing, the closure will take place at the end of the prepaid commitment period. You can track progress of your account closing request in your web app (Settings account > Price Plan & Invoices). Can I reopen my account if it has been closed? No, a closed account is permanently deactivated and cannot be reactivated in the future. Once an account is closed, all transfers made to it are automatically returned to the sender . Its closure results in the immediate, permanent, and irrevocable deactivation of your IBAN(s), cards, and the inability to receive or send transfers. NB: You do not need to return your payment cards. However, you can cancel your account closure request before the closing date by going to Price plan details > Cancel Closure . Does the closure incur any fees? No, closing your Qonto account is free. Do I still have access to my data after closing my account? Yes, even if your account is closed, Qonto provides you with unlimited access to retrieve your transaction history and account statements.

https://help.qonto.com/en/articles/4359657-how-to-close-my-qonto-account

How do I apply my promotional code?

How do promotional codes work? Promo codes can be applied to your monthly or annual subscription fees. If you have a monthly plan : A discount is applied to your monthly subscription fees every month throughout the validity of the promo code. For example, if you have a promo code for €34 excl. VAT for 6 months, a maximum of €34 excl. VAT will be deducted from your monthly fees each month for 6 months. If you have an annual plan : The discount is applied directly to the annual subscription fee. For example, if you have a promo code for €11 excl. VAT for 3 months, the total (€11 excl. VAT*3) will be directly deducted from the annual fee amount. If you have several promotional codes, you can enter them all on your web interface. Only one code can be active at a time. You will therefore be able to see which one is active and which ones are pending. Promotional codes will be applied automatically in the order in which they were entered. 💡 For accounts in the process of depositing capital, all promotional codes can only be applied once your Qonto account has been validated. Also note that for these accounts, if you chose an annual plan, the promotional code will start only on the next plan period. How to enter my promotional code? To apply a promotional code to your Qonto account, you need to log in from a computer, then: Go to the Settings section at the bottom left of your Qonto web application. Click on Billing and invoices . Click on the Offers and discounts section. Enter your promotional code under Promo code and click Add . 5. That's it, your promo code will be applied automatically. 🎉

https://help.qonto.com/en/articles/4460395-how-do-i-apply-my-promotional-code

How can I rename my Qonto current account?

Main account When you open a Qonto current account, your account name is Main account by default. Want to rename it? All you have to do is: Go to the Business account 👉 Accounts section of your Qonto web app In your account's card, click on the three dots at the top right of the box Then, click on Rename and enter your new account name (you can even add emojis) Multiple current accounts If you have a Smart, Premium, Essential, Business or Enterprise plan, you can create multiple current accounts. You will be able to name it when you create it. ☝️ Good to know: The name you have chosen will appear on your bank details and on your statements. To know how to create multiple current accounts, you can read our article What are multiple accounts?

https://help.qonto.com/en/articles/4560433-how-can-i-rename-my-qonto-current-account

Can I pay a postal bulletin with Qonto?

Qonto provides you with all the payment methods you may need for your business: virtual cards, physical cards, SEPA transfers and direct debits, and F24. ​ As of October 17, it's also possible to pay pagoPA notices, but we don't yet offer payment of postal bills on our platform. Good news! You can still pay a postal bulletin online through the Poste Italiane website with your Qonto Mastercard. Just go to the section of the site called " pay online ." We would like to remind you, in fact, that your Mastercard Qonto debit card can be used for any type of online payment. In the same section of the Poste Italiane website, again with your Qonto card, in addition to postal slips (blank or pre-filled), you can also pay: MAV bulletins Car tax Once you make the payment, the system will ask you to enter your email address, to which the payment receipt will be sent immediately. Remember that to use Poste Italiane's online payment service, you must have an active account. If you do not have one, you can create your account for free at poste.it . Pay online You can pay utility bills, fines, F24, and car tax stamps. And you keep everything online.

https://help.qonto.com/en/articles/4359646-can-i-pay-a-postal-bulletin-with-qonto

Can I pay my taxes with Qonto?

🇪🇸 This article applies only to companies registered in Spain ⚠️ For quarterly tax forms, the deadline ends on 22/04. Any incomplete forms or forms sent after 5:00 p.m. on April 22 will be processed the following business day. From October 1st 2021 it is possible to pay your company's taxes through Qonto. We have implemented a tax filing and payment platform, accessible from all plans and totally free of charge, which will take you only 5 minutes to set up. What are the steps to follow to make the payment from the Qonto interface? 🙋 It is important to note that we do not offer the Direct Debit service for taxes. We do offer the opportunity to pay them through the NRC number , the process is as detailed below. Payment is completed in 3 steps: Go to Integrations and Partnerships > Accounting > select Pago de impuestos ; Click on the View website button, and then View website. You will be redirected to a form. Complete the form . It will take you less than 2 minutes; you only have to: - Select the tax model. - Tax period and fiscal year. - Taxpayer's data and tax ID number. - Total amount of the tax liability (including decimals). You will be redirected to the Transfers section of your application. You will see a transfer with all fields automatically filled in. Check that everything is correct and click Continue to send it. In the next few hours you will receive an email with the assigned NRC so that you can use it to file your tax return with AEAT (tax office). You are all set! Within 36 working hours after completing the process, you will receive an email with the payment receipt. *We are working so that you can also pay your Social Security with us. You can watch our explanatory video here 👇 (only available in Spanish)

https://help.qonto.com/en/articles/5020651-can-i-pay-my-taxes-with-qonto

Is it possible to set up an EBICS contract with Qonto?

Yes, there are two ways to set up an EBICS contract with Qonto: If you use external resources to manage your accounting (ie: a Chartered Accountant) you can connect to jedeclare.com via the Electronic Banking Internet Communication Standard (EBICS). The Jedéclare integration will allow your accountant to retrieve Qonto statements directly in their preferred accounting production tool. For more information, visit our Jedéclare FAQ . If you have internalized your accounting (i. e.: you have a DAF, Finance Manager or in-house Accountant) you can connect Qonto to other accounting and treasury tools via the EBICS T protocol. Learn more here . 💡 Feel free to contact us via the chat bubble, telling us the name of the software you'd like to connect to Qonto, so we can find the best solution together. What is EBICS T vs. EBICS TS? There are two types of EBICS that you can set up: T and TS. EBICS T (Transport) allows for the exchange of files between companies and banks without a signature. With this type, the payment originator transfers the payment file through EBICS and validates them through another channel (ie: an in-app notification). This is the EBICS protocol supported by Qonto. To ensure security, we require a user to log into Qonto to approve a payment. EBICS TS (Transport and Signature ) require that you digitally sign a payment order before sending it to a bank. Traditionally, this requires a 3SKey to complete – a physical USB key that is inserted into the approver’s computer to validate the payment request before it is sent to the bank. This EBICS protocol is not supported by Qonto.

https://help.qonto.com/en/articles/5810691-is-it-possible-to-set-up-an-ebics-contract-with-qonto

Can I use crypto money with my Qonto account?

With a Qonto account, buying and selling crypto-assets (such as bitcoin or ethereum) is possible but regulated. Indeed, we do not accept all transactions. Widen your investment possibilities to make your cash surplus grow safely with our Qonto x Coinhouse offer. Check out the article about our Qonto x Coinhouse offer 👉 here , only available for French customers. What is a crypto-currency? Crypto-currencies are assets that are exchanged on a peer-to-peer (P2P) model with no intervention of a third party like a bank for example. They are fully digital and are not regulated by a central institution like the European Central Bank for example. Those new electronic currencies use blockchain technology to transfer the ownership of crypto-currencies between owners. What is the applicable regulation for crypto-currencies? France implemented a legal framework to regulate crypto-currencies through a law called “Loi Pacte”: investing in crypto-assets is therefore legal for a company. Only a few of crypto-asset providers as our partner Coinhouse are certified as Digital Asset Service Provider (DASP). This licence is delivered by Autorité des Marchés Financiers (AMF) and certifies the strict compliance with the Anti-Money Laundering and Combating the Financing of Terrorism (AML/CFT) regulation. Which transactions are accepted? As a Qonto customer, it is possible for you to invest part of your cash in crypto-assets. ✌️ There are only two conditions that must be respected: Transaction volumes are limited and consistent with the nature of your business; You can justify the origin of the funds invested and the purpose of the transactions - Qonto may ask you for supporting documents (e.g. transaction statements, invoices, wallet history, ...) and additional explanations. ⚠️ In respect of our risk policy, Qonto reserves the right to block transactions to providers representing high compliance risk. This is particularly the case for actors on the blacklist maintained by the AMF in case of warning and/or impersonation of a regulated provider. Thus, in view of the above, Qonto may also be forced to terminate the business relationship within 30 days, if we consider that the flows are too large, the origin of the funds or the purpose of the transactions are uncertain, or the use of your account is non-compliant. What to check before investing in crypto-currencies? We would like to draw your attention to the following points: The potentially volatile and risky nature of investments in crypto-assets, particularly for clients who are not sufficiently informed; The location of the actors with whom you intend to operate, who must be domiciled in the United States, Germany, Italy, Spain, the United Kingdom or France; The status of the counterparts, which may be subject to authorisation or registration. For example, actors in France must register as digital asset service providers (PSAN) with the Autorité des marchés financiers (AMF) when they provide services of: Custody of crypto-assets or access to crypto-assets ; Purchase/sale of crypto-assets against legal tender; Exchanging crypto-assets for other crypto-assets; and Operating a crypto-asset trading platform.

https://help.qonto.com/en/articles/5103523-can-i-use-crypto-money-with-my-qonto-account

How to get an Electronic Payment Terminal linked (EPT) to my Qonto account?

Many customers asked us to provide them with an electronic payment terminal (EPT) so that they could be increasingly mobile and be able to collect payments wherever they are. This service is now available thanks to our partnership with Zettle, the European leader in EPT for small businesses. A simple, elegant and mobile EPT We naturally chose a partner who shares our DNA: ease of use, attention to design, affordability and quality of customer service. No heavy installation is required, all you need is a smartphone or a tablet to use it and manage your cash receipts, wherever you are. The Zettle Reader 2 terminal can accept credit and debit cards, whether chip or contactless - not to mention Samsung Pay, Apple Pay and Google Pay payments. Not yet convinced? Don't hesitate to read this detailed opinion on Zettle to discover all their offers! Zettle x Qonto: An advantageous offer ! As a Qonto customer, you will benefit from special conditions, specially negotiated for you: Commissions at 1.65% instead of 1.75% on transactions*, an EPT at €9 (excluding VAT) on purchase instead of the usual €79 (excluding VAT) . You are a Qonto customer and you want to order your Zettle terminal? Click Here to open an Zettle account and take advantage of the offer specially designed for Qonto customers. *You might need to contact zettle support at [email protected] or [email protected] to take advantage of the preferential rates. 💡If your turnover is over 8000€/month, you should to get in touch with Zettle, so you could benefit from an advantageous rate. Do you have any questions? Do you have a high collection volume? Contact your dedicated customer service team at [email protected] . We'll take care of you! In order to use Zettle, you must be connected to a 3G, 4G, or WiFi network. ☝🏻 Please note: Zettle is only available for the French Market, you can discover our Italian solution and our Spanish one by clicking on the link. Zettle is not available in the DOM-TOM.

https://help.qonto.com/en/articles/4914708-how-to-get-an-electronic-payment-terminal-linked-ept-to-my-qonto-account

How do I retrieve data from my historical Treezor account?

👉 This article only concerns accounts whose IBAN started with TRZO before the migration to our Qonto banking platform (QNTOFR). You can access transactions from your historical Treezor account with Qonto’s banking platform. How do I access my historical Treezor account information? From your web application: Log in to your account with your Qonto ID and password. Go to the Settings section, Select Historical Data . In this section, you will be able to retrieve: Your account statements Your invoices An export of your transactions, with or without the associated receipts To access your Qonto data, go to 👇 Where do I find my statements? How can I export my transactions?

https://help.qonto.com/en/articles/5682637-how-do-i-retrieve-data-from-my-historical-treezor-account

Where do I find my statements?

You can access your account statements at any time from your Qonto interface, either on our website or on our mobile application! 🖥️ Web app : Your bank statements are available in the Business account section of your Qonto interface. Click on Accounts , next, at the top right of the screen, click on Download account statements to download the documents you need! 📲 Mobile app: Go to Menu > Accounts (IBAN). Your bank statement is not available yet? Account statements are generally generated in the first few days of the month. In the meantime, in case you need something close to a bank statement, you can create a transaction export in a few minutes. To proceed, you need to: Visit the Transactions tab (in the Business account section) Filter the transactions by settlement date Click on Export transactions Select Simple data export or create a custom export template by adding the following columns: Settlement date (UTC) Counterparty name Debit Credit For more information on How to use custom exports, please read this article . Having trouble understanding the balance of your statement? For accounting reasons, your bank statements only take account of Settled transactions and do not include Processing operations. If you want more details on the Settled or Processing operations, we invite you to click on your account balance on the left side on your interface. The balance that is displayed on your interface is called "authorized balance" . It takes into account all transactions , whether they are marked as Settled or Processing , so you always know what amount remains available to you. We do not count upcoming supplier payments in the calculation.

https://help.qonto.com/en/articles/4359625-where-do-i-find-my-statements

Can my Qonto account be overdrawn?

Your account cannot be overdrawn. That's why we always check your balance before authorizing any payment. Make sure that your balance enables you to honor your commitments. The low-balance status makes it impossible for you to process any new payment - including card payments, transfers, and direct debits - until you top up your account . If the balance of your account is low, you'll receive an alert. This occurs when your current balance does not allow you to honor transfers, subscriptions, and direct debits scheduled in the next 14 days . Depending on your business and your needs, you can choose to use Qonto as your main business account or as a secondary account for all your day-to-day operations.

https://help.qonto.com/en/articles/4359620-can-my-qonto-account-be-overdrawn

How can I have a local IBAN if I already have a Qonto account with a French IBAN?

As of February 2020, Qonto automatically offers local IBANs to companies (French, Italian, Spanish or German depending on the country where the account is held), whereas before this date it was only possible to have a French IBAN. What is the difference between a French IBAN and a local IBAN? The law states that if you have an account with a European IBAN (FR, DE, ES, IT or any other country within the SEPA zone), you can send and receive payments, with no limits and at no extra cost, to any other accounts with a European IBAN. There should be no difference in the acceptance of your transactions if you have a French IBAN. However, some companies do not respect the law, and others simply prefer to receive or make payments with a local IBAN. It should be noted that merchants who do not accept IBANs from member states of the SEPA zone are in violation of Regulation N°260/2012 of the European Parliament and may be reported to the local monetary authority. How to obtain a local IBAN If your Qonto account currently has a French IBAN associated with it, but you would prefer to operate with a local IBAN, please complete the dedicated form (please refer to the FAQ of your country) and you will be redirected to the page with all the information necessary to obtain the new IBAN.

https://help.qonto.com/en/articles/4359642-how-can-i-have-a-local-iban-if-i-already-have-a-qonto-account-with-a-french-iban

How can I have better visibility on missing receipts?

Missing-receipt reminders are available on the Essential, Business, and Enterprise plans . To declare their VAT, companies need to attach a (valid) receipt to each transaction. Qonto helps collect receipts thanks to weekly reminders sent to transaction initiators that have missing receipts. A weekly summary is also sent to the Account Holder and Admins. 💡 Receipts on Qonto hold probative value , which means companies no longer need to keep the paper receipts because digital receipts have the same legal value. How can I visualize missing receipts? In the Business account > Transactions page under the Attachment column, Qonto users have access to their receipts’ attachment status for each transaction: Attached , Missing , or Not required . To view only transactions with the Missing attachment status, click on the button Custom views , then on Missing receipts. Qonto users can also set up other custom views with additional filters , and filter their transactions without receipts by Member , Transaction type, or Tag for example. For better visibility, every Friday, the Account Holder and Admins receive a recap email of the organization’s missing receipts, totaling the transactions without receipts for the past 7 and 30 days. They also access the associated monetary value for each, with a link to the in-app view of all missing receipts. 👆 At any time, the Account Holder and Admins can turn off automatic weekly summary. How are my team and I reminded of missing receipts? Any Account Holder, Admin, Manager, or Employee who has at least one missing receipt, will be reminded by email: every Monday, a summary is sent with the number of transactions with missing receipts from the past 7 and 30 days; by mobile notification: every Wednesday, a mobile notification is pushed to Qonto users who are missing more than 50% of receipts on transactions from the past 30 days. 👆 By default, these reminders are activated. The Account Holder and Admins can turn them off at any time. 💡 The Account Holder and Admins can also manually remind employees to upload their receipts by simply clicking on Request attachment , on the transaction of their choice.

https://help.qonto.com/en/articles/6538871-how-can-i-have-better-visibility-on-missing-receipts

What is an IBAN?

IBAN stands for "International Bank Account Number". Click here to find out how to download it . This is an alphanumeric bank code which, in France, is made up of 27 characters. It serves as a unifying system for payments and collections between different countries. The two initial letters refer to the code of the issuing country, followed by a two-digit control key and the classic account number. It has been in use since 2014, when the SEPA law came into force. The aim is to regulate all euro transactions that take place within the free trade zone. This zone comprises the 27 EU countries plus Iceland, Switzerland, Norway, Andorra, the Vatican, San Marino, Monaco and Liechtenstein. The aim is to ensure that all euro transactions carried out in this zone are subject to the same criteria and conditions, both nationally and internationally. In this respect, European regulation no. 260/2012 establishes that all payments in euros, sent and received within the SEPA zone, must be accepted without restrictions or additional charges. If you would like more information on this subject, or if you've had problems with the IBAN acceptance of your Qonto account, please contact us!

https://help.qonto.com/en/articles/4359641-what-is-an-iban

How can I manage receipts reminders?

Missing-receipt reminders are available on the Essential, Business, and Enterprise plans . ​ To facilitate receipt collection on Qonto, we send: weekly reminders to transaction initiators, highlighting transactions without a receipt; weekly summaries of missing receipts to the Account Holder and Admins. These reminders are activated by default. ​ 💡 Receipts on Qonto have probative value , which means, organizations no longer need to keep paper receipts: paper and digital receipts have the same legal value. The Account holder and Admins can deactivate and reactivate receipts reminders on Desktop: 1. Go to the Settings & Tools section 2. Click on Missing-receipt reminders 3. Choose the automation you want to deactivate or reactivate 👆 It is not possible to turn off notifications on mobile.

https://help.qonto.com/en/articles/6538893-how-can-i-manage-receipts-reminders

Where can I download my bank details?

You can find your bank details with your IBAN and BIC/SWIFT directly from your Qonto app. Web access From your web application, your account details (RIB) can be found in the Business account 👉 Transactions section. Click on the Account Details button, then Download (PDF) for PDF format or Copy for text format. There is also a shortcut in the Accounts section. Click on a bank symbol 🏦 in the block of a specific account. ☝️ Good to know: if you have multi-account, you can repeat those steps for each one. 💡 To download your account details document (RIB) in a foreign language (🇫🇷, 🇬🇧, 🇪🇸, 🇮🇹, 🇩🇪), click Download (PDF) and choose the language of your choice. Mobile access On your mobile app, Go to Menu > Accounts . Select the related account and click on the Download button (PDF) or tap the copy icon, all details will be automatically copied on your clipboard. 💡On the mobile version, you can only download your account details document (RIB) in the language of your country .

https://help.qonto.com/en/articles/4359622-where-can-i-download-my-bank-details

Can I make a cash deposit with Qonto?

Not directly, but you can use the T-Bonifico service provided by Mooney at a network of 45,000 points of sale all over Italy. ​ With T-Bonifico, you can make transfers to your Qonto account by depositing cash at enabled points of business without needing to have an account with the merchant. ​ Here is how you can carry out this action: Fill out the form to generate the QR code that you can find by clicking here; Go to an enabled point of sale carrying QR code, ID and health card; Show the QR code and complete the transaction at the point of sale! ✅ Commissions and limits The commission varies depending on the payment method used and the IBAN to which you want to send the transfer. Specifically, the fees are: 4.00€ for an ordinary transfer paid by cash or debit or credit card and sent to any IBAN; 5.50€ for an instant transfer paid in cash or by debit or credit card and sent to any IBAN that supports this type of transfer. We suggest, however, that you always consult the Information sheet to find out about any current promotions. Maximum amount per single transaction of €999.99 Maximum cumulative daily amount of €999.99 Maximum cumulative monthly amount of €2,999.99 How to get your T-Bonifico refund If you need immediate assistance, you can call Mooney customer service toll-free at 800.005.005 operating Monday through Saturday from 9 a.m. to 8 p.m., excluding Sundays and holidays (from abroad +39 02 30458205 ). If you need assistance or have questions that were not answered in the frequently asked questions section, you can find all the ways to contact Mooney here. You will be contacted by a Mooney operator who will send you a form to state your complaint.

https://help.qonto.com/en/articles/6155496-can-i-make-a-cash-deposit-with-qonto

How can I customize the notifications I receive from Qonto?

In order to keep control of your finances, you can choose to enable emails and mobile notifications . 🖥️ From a computer Go to Settings (in the bottom left corner) and click on Personal settings > Notifications. You have the possibility to activate all notifications (mail and push notification), by clicking on the grey button. If you wish to customize and activate only certain notifications, simply click on your company name and check the type of notification you wish to receive: email or push notification or both. 📲 From the mobile app Go to Menu > settings symbol “⚙️” > Notifications . Simply check the boxes corresponding to the notifications you wish to receive, or conversely uncheck those you do not wish to receive.

https://help.qonto.com/en/articles/4359658-how-can-i-customize-the-notifications-i-receive-from-qonto

What transfers can the Manager role make, approve or edit and how to set them?

The Manager role is only available on the Business and Enterprise plans . Managers can make transfers and review transfer requests autonomously, as long as: the amount does not exceed their transfer limit the cumulated amounts of this transfer and the ones already committed for the month remain below their monthly limit Transfer limits are set by the Account Holder or Admins. Within these limits, Managers can: make or approve non-recurring External standard transfers (SEPA), external International transfers (SWIFT) and bulk transfers edit transfers initiated or approved by themselves pay and approve supplier invoices payments Managers cannot: make or approve recurring External standard transfers (SEPA), regardless of their limits edit transfers initiated or approved by other members, regardless of their limits make or approve transfers above their limits Transfers that Managers can't make or approve will become transfer requests needing Admin approval, except for SWIFT international transfers. Managers can’t make requests for larger international transfers. How to set and edit transfer limits for the Manager role? Limits can be edited at all times from the web app. Two limits can be set: a monthly transfer limit a per-transfer limit For a new Manager: When inviting a new Manager, Admins or Account Holders can directly enable Make and approve transfers, and reimburse expenses including mileage permission . Once this permission is activated, they can establish the limits. 💡 If the “ None ” option is selected, Managers will have no limits. For an existing Manager: Go to the Settings icon on the left menu Navigate to User management > User access Select the Manager Activate Make and approve transfers, and reimburse expenses including mileage permission (if not already done) Set or edit the limits 💡 Managers receive email and push notifications for permission updates. In the Members section, the Managers themselves will be able to see: their monthly limit and a progress bar showing how they are doing compared to this limit their per-transfer limit When Admins or Account Holders have not set the limits yet or have chosen not to, limits will not be displayed. What happens if Managers reach their transfers limits? All transfers that can not be made or approved by a Manager will be turned into transfer requests and require Admin approval, except for SWIFT international transfers. For supplier invoices, if the limit is reached, the Manager will be able to create a transfer request directly in the Supplier Invoice section .

https://help.qonto.com/en/articles/6778264-what-transfers-can-the-manager-role-make-approve-or-edit-and-how-to-set-them

How does dark mode work?

What is Dark mode? Dark mode is a dark display of your apps and screen. It helps reduce eye strain, improves readability, and conserves battery life on mobile devices. How do I switch to Dark mode? From the mobile app: go to Menu > settings symbol “⚙️” > Appearance Select your display mode ( Light mode - Dark mode - Automatic ) The change will reflect instantly From the web app: Go to Settings , in the bottom left corner and click on Personal settings > Appearance. What is Automatic mode? The Automatic Mode in your Qonto app adjusts its display based on the time of day, following your device's settings. By selecting Automatic Mode , your app's display will match your device's settings. For instance, if your device is in Dark mode , your Qonto app will switch to Dark mode automatically. Similarly, it will switch to Light mode if your device does. 💡 Good to know: On the web app, automatic mode aligns with your device settings. In Firefox and Edge, it adapts to your browser settings . Who can use dark mode? Dark mode is available for all users. All you need is a compatible device and operating system: On mobile : iOS 13 and above. Android 10 and above. On a browser : For Auto setting: Chrome ≥ 76 Edge ≥ 79 Firefox ≥ 67 Safari ≥ 12.1 For Dark/light: All Browsers 💡 How to check your device’s compatibility, by device: iOS : Settings → General → About → Software version Android : Settings → About Phone → Android Version

https://help.qonto.com/en/articles/7325489-how-does-dark-mode-work

How do I connect Qonto to my accounting or treasury tool via EBICS?

🇫🇷 This feature is only available for France and for Business and Enterprise plan. Thanks to the EBICS connection, you can now integrate Qonto with your favourite accounting and treasury tools. With this connection, you can: Retrieve your Qonto bank statements automatically in your accounting or treasury software. You will receive bank statements for each IBAN associated with your Qonto account. Initiate payments from your accounting or treasury software, in Qonto. You can maintain the payment validation workflows already set up in your ERP, and send payments once they’ve been approved to Qonto. Payments can be sent individually, or in bulk. As added security, an Owner, Admin or Manager with transfer permissions activated, on your account, will still need to log into Qonto to approve the payment. Please note, the EBICS connection does not support SDD. For more information on what EBICS is, and how you can use them, read this article: Is it possible to set up an EBICS contract with Qonto ? What information isn’t transmitted between Qonto and my ERP or TMS? The EBICS connection only transfers bank statements. It does not share the following data with your ERP or TMS: Labels on transactions Documents needed for the Purchase Journal, such as receipts and invoices. Learn more about how to export receipts here . What roles on Qonto can use the EBICS connection? The EBICS connection can only be set up by any Owner, Admin, or Accountant on Qonto. If the connection is set up to initiate payments in Qonto, then any Manager with transfer permissions in Qonto will also be able to validate the request. Using what devices? The integration can only be set up on desktop. What file formats do you allow with your EBICS connection? V3.0 Bank statements in MT940 service name: EOP msg name: mt940 Bank statement in CFONB-120 service name: EOP msg name: cfonb120 SEPA transfers service name: SCT msg name: pain.001 V2.4 Bank statements in MT940 file format: camt.fin.mt940.stm Bank statements in CFONB-120 file format: camt.xxx.cfonb120.stm SEPA transfers file formats: pain.001.001.02.SCT or pain.001.001.03.sct What are the steps to complete the EBICS setup? Log into your account, and head to the Connect section. Search for the tool with which you want to set up an EBICS connection. Click Connect at the top right of the page, and Finish to begin the configuration process. Within 24h, you’ll receive a Notice of Configuration from Qonto, via email. This letter contains all the information you’ll need to configure your EBICS connection with Qonto in your ERP/TMS. Using the information in the letter, log into your ERP/TMS and configure your EBICS connection. Follow the steps listed, and generate three certificates: Authentification, Encryption, and Signature. If you don’t know how to generate these certificates, contact the integrator you work with from your ERP or TMS. If you don’t have an integrator, you can find a list of integrators with whom we partner on the listing page in Connect. Send these certificates back to Qonto by responding to the email you received with the Letter of Configuration, and attaching them. Note: We will not be able to proceed with the EBICS configuration without these certificates. Once received, we’ll validate the certificates sent, and email you a confirmation of validation. This email will contain the hashes of our bank certificates, in case you need that to finalize the setup in your ERP/TMS. 👆 You’re all set. You’ll be able to access your account statements and/or initiate payments in Qonto from your ERP/TMS within 24 hours of completing the final step. I don’t see my ERP or TMS listed in Qonto Connect. What do I do? If your tool isn’t listed, you can still set up an EBICS connection by using this link instead. How can I disconnect my ERP from Qonto’s EBICS integration, and what happens then? Disconnecting EBICS: There are a few way to disconnect the EBICS connection between your ERP and Qonto. From Qonto’s Connect section , search for your ERP or treasury tool, and simply click “Disconnect.” Close the EBICS connection from your ERP or treasury tool . You can also disconnect your EBICS connection by downgrading your Qonto account . If you downgrade from the Enterprise plan to the Business plan, you will lose up to 2 EBICS connections. We will be in touch to determine which of the integrations you would like to maintain. If you downgrade from Business to any plan Essential or below, you will lose access to the one EBICS connection set up. What happens after I have disconnected the EBICS integration? Your bank statements won't be created and sent to our EBICS server anymore. This implies they won't be automatically accessible in your ERP or treasury software. Additionally, you won't be able to initiate payments from your software within Qonto. If you wish to reconnect, you'll need to repeat the initial process. Visit Qonto's Connect section, locate your ERP or treasury tool, click "Connect," and follow the steps shown to set up the connection again.

https://help.qonto.com/en/articles/8020799-how-do-i-connect-qonto-to-my-accounting-or-treasury-tool-via-ebics

What documents do I have available on Qonto?

On your Qonto interface you already have all the documents you need: Bank details , as actual proof that you have an account with us, click here to find out how to download them; The list of transactions , in different formats and with accurate filters so you can process a specific document, find more details here ; The transfer execution receipt , to prove to your customers that a transfer was correctly executed on their behalf, complete with end-to-end tracking code. You have instructions on how to download it here ; Account statements , which are the official documents evidencing all transactions that occurred on your account in a given month; you can find more information about them on this article ; Electronic invoices/credit notes created through the Qonto application that you can send to your customers. Learn more here ; Electronic invoices received on the Qonto interface , to share with your accountant for example. Go to the dedicated section to learn all about this feature; Your account's monthly rate invoices , useful for tax purposes. To retrieve them follow the specific guide . Please also note that these are not electronic invoices so they are not visible on your tax drawer; Receipts for your F24s , paid through Qonto. Click here to see how to download them; Receipts of payments made through PagoPA , should you need them for public administration. Here's the article with all the information about it for you. I need a specific document stamped by Qonto, how can I do it? Except in a few specific cases, the Qonto team will not be able to stamp, complete, or certify documents that do not come from Qonto. However, we are able to provide you with some certificates if those already available are not sufficient. The documents that Qonto provides you with are strictly confidential, so they cannot be changed in either content or structure. Here's a list of certificates we can provide if you contact us via chat: Payment Account Statement , a certificate equivalent to bank references, which as you may know we are unable to provide to you as a payment institution; Certificate of receipt of funds , should you need to certify receipt of an incoming transfer; Certificate for card transactions , should you need to certify a transaction made with a Qonto card to a specific merchant.

https://help.qonto.com/en/articles/7128393-what-documents-do-i-have-available-on-qonto

Why was my check rejected?

If we were unable to cash your check, here are a few reasons that may explain this rejection: The check must be made out to the name of your company, the same name as the one on your Qonto account. If the check is made out to your company's commercial name that does not appear on your Qonto account, you can request addition of your commercial name to your account by following this procedure . Then all your future checks can be credited. All references of the check must be correctly completed (payee name, date, place, amount in number and letter, signature) The cheque must not be crossed out (errors, modifications). Check must be endorsed (signed on the back) The rejected check will be shortly sent to the mailing address on record in your Qonto account. Our team will contact you soon by email to inform you of the reason for the rejection of this check as well as the tracking number of the mail. You can also read our articles below to learn more: 👉 How to deposit a check? 👉 When will my check be credited? 👉 How much is charged for cashing a check?

https://help.qonto.com/en/articles/6078224-why-was-my-check-rejected

When will my check be credited?

On the day we begin verification of your check (check status received), it will be credited to your account: Within 2 working days for a check from the notification "received" of an amount less than or equal to €3500 (as part of random verifications, this period may be extended to additional days). Within 11 working days from the notification "received" for a check in the amount above 3500€ (as part of random verifications, this period may be extended to additional days). You can follow each step of your check processing from the section ‘Business Account’ , click on in the “Checks”. "Pending check reception" : You have entered your check correctly, you must now send it by mail. "Processing" :Your cheque has been taken over, controls are in progress. It will be credited shortly. We are aware that these delays may not be appropriate for your activity. However, they are necessary in order for us to carry out all the audits. Also, if it is possible, we invite you to opt for instant transfers over checks, as instant transfers will allow you to be credited within 10 seconds. You can also read these articles to learn more: 👉 How to deposit a check? 👉 How much is charged for cashing a check? 👉 Why was my check rejected?

https://help.qonto.com/en/articles/6078316-when-will-my-check-be-credited

How much is charged for cashing a check?

🇫🇷 This article only applies to companies registered in France. At Qonto, we consider checks as an exceptional solution for you to collect payment from one of your customers in case one of them has no other option to proceed with a payment. 💡 We invite you to favor transfers for your day-to-day transactions , which are faster and more secure! Learn more about transfers . Depending on the plan you choose, you have a certain number of check deposits included . Beyond that number, each transaction is charged €2, excluding VAT . These fees are deducted as soon as the amount of the check is credited to your current account: How does check cashing work at Qonto? All fees related to the cashing of a check are summarized on our rates page, of which here is an overview below:

https://help.qonto.com/en/articles/4359558-how-much-is-charged-for-cashing-a-check

What is the FNCI and how does it work?

🇫🇷 This article only applies to companies registered in France. When you want to deposit a check with Qonto, we first verify its regularity with the Banque de France for you and inform you of the result before you can confirm the deposit. This verification solely serves the purpose of better protecting you from fraudulent checks. We recommend checking the result on your Qonto app before accepting checks. What is the FNCI list? FNCI stands for National Irregular Cheque Register and is a database of stolen and opposed checks made available to remitters by the Banque de France. It helps you and other Qonto customers to reduce the risk of cashing fraudulent checks. How to read the FNCI result? The FNCI result is displayed to you on the review screen. It can either be ‘Positive’ or ‘Irregular’. Positive: This check was not found on the FNCI list, which means that the risk of it being a fraudulent check is lower . We recommend proceeding and confirming the deposit in this case. Irregular Check: This check was found on the FNCI register, which means the risk of it being a fraudulent check is higher . We recommend that you abandon the deposit of this check and contact the check issuer to request a new check or another type of payment. Important: If you confirm the deposit of a check with an ‘Irregular check’ result, it will be rejected. In addition, we provide you with additional FNCI data under the result: Verification code: Green means ‘Positive’; Orange or Red means ‘Irregular Check’ (e.g. closed account, account holder banned from writing checks, check has been reported lost or stolen, etc). CPT1: Number of FNCI verifications on this day for checks issued by the account holder of the issuing bank. CPT2 & 3: Number of FNCI verifications in the last few days for checks issued by the account holder of the issuing bank Issuing bank: Bank that issued the check with this check number (Tip: if the issuing bank listed here and the bank listed on your physical check do not match, it may be a fraudulent check) Why do I need to issue a mandate? Qonto does not access the FNCI list directly but through a service provider authorized by the Banque de France who will act on behalf of the clients. This mandate is necessary to give our control partner Tessi the right to access the FNCI list and verify the regularity of your checks. You only need to activate the mandate once. You can also suspend the mandate at any time (see below how). Note: Even if you have already deposited checks with Qonto, we ask you now to activate this mandate as it is necessary for future verifications. Can I suspend the mandate? Yes, you can suspend the mandate at any time. To do this, go to the Checks section and click on ‘Manage mandate’. On this page, you can suspend the mandate by clicking on the red ‘Suspend mandate’ button. If you suspend the mandate, you will no longer be able to deposit checks. However, you can reactivate the mandate at any time.

https://help.qonto.com/en/articles/7266764-what-is-the-fnci-and-how-does-it-work

How to deposit a check?

🇫🇷 Check cashing is available exclusively in euros for the French market How to deposit a check on your desktop application ? Access your Qonto account Click on the Business Account section, then on Check deposit You will need to activate the FNCI mandate in order to complete the deposit. ​ You can click here to read our article dedicated to this subject . Fill in the check information If the FNCI result of your check is: Positive : you can confirm your deposit and follow step 6. Irregular check : we recommend that you abandon the deposit. If you confirm it and we receive your cheque, it will be rejected. Send us your check by mail within 2 weeks to the address that appears on your screen. If we do not receive the check in time, we won’t be able to register the transaction. How to deposit a check on your mobile application ? Open the check section in the Menu tab Click on Check deposit and follow the instructions You will need to activate the FNCI mandate in order to complete the deposit. ​ You can click here to read our article dedicated to this subject . Fill in the check information If the FNCI result of your check is: Positive : you can confirm your deposit and follow step 6. Irregular check : we recommend that you abandon the deposit. If you confirm it and we receive your cheque, it will be rejected. Send us your check by mail within 2 weeks to the address that appears on your screen. If we do not receive the check in time, we won’t be able to register the transaction. Note: You need to endorse ( sign on the back) a check to deposit it. The amount collected by check cannot exceed €30,000 per 30 running days, within the limit of €15,000 per single check. Checks must be made out to the legal company name (therefore, make sure it matches the name on your Qonto account). You can also read our articles below to learn more: 👉 When will my check be cashed? 👉 Why was my check rejected? 👉 How can I cash-in a check above €15,000? 👉 How much is charged for cashing a check?

https://help.qonto.com/en/articles/4359557-how-to-deposit-a-check

Can I have a LCR letter?

This article is related to companies registered in France 🇫🇷 The " Lettre de Change Relevé " (or LCR) is a means of payment that binds a customer to his supplier. To date, Qonto does not yet allow you to issue this document physically or virtually. But be aware that there are services that allow you to set up direct debits very simply:

https://help.qonto.com/en/articles/5025604-can-i-have-a-lcr-letter

Why was this SEPA Direct Debit refunded?

There are two possible explanations: either the creditor company (or institution) has spontaneously refunded you or you requested a refund using the Request a refund button in your Qonto app ☝️ Good to know: you can find this button by clicking on the direct debit in question in the Business account > Outgoing direct debits tab of your app.

https://help.qonto.com/en/articles/4359686-why-was-this-sepa-direct-debit-refunded

Can I set up a Distance Selling Contract (VAD)?

A Distance Selling Contract (VAD) is a contract by which a banking institution enables a company to make payments via an online sales site. However, Qonto does not yet offer this service. For the time being, clients are redirected to alternative platforms such as Stripe or PayPal.

https://help.qonto.com/en/articles/5028410-can-i-set-up-a-distance-selling-contract-vad

How can I dispute a direct debit?

You can request a refund of a SEPA Core Direct Debit within 8 weeks without giving any particular justification. For all unauthorized transactions, you have 13 months to dispute it. What is a SEPA CoreDirect Debit? All you have to do is to look on the mandate for the following words: "You are entitled to a refund from your bank under the terms and conditions of your agreement with your bank. A refund must be claimed within 8 weeks starting from the date on which your account was debited". ⚠️ However, you can’t dispute a SEPA B2B Direct Debit as indicated on the mandate. How does it work? You can ask a refund of a SEPA Core Direct Debit directly from your computer or your mobile application. This has to requested within 8 weeks once the direct debit has been processed. From your desktop app go to the Business Account in your History tab to select the debit Click on Request a refund in the transaction detail modal. ​ From your mobile, you will need to click on the email announcing the upcoming direct debit ☝️ Good to know: you will be refunded within 24 hours on working days.

https://help.qonto.com/en/articles/4474117-how-can-i-dispute-a-direct-debit

How to set up Direct Debit for my customers?

As of today, Qonto doesn’t enable you to set up Direct Debit to collect payments from your customers . But you can do it very easily using this service: GoCardless is a service dedicated to collecting Direct Debit payments and managing payment plans. GoCardless uses their master Creditor Identifier (CID) to collect payments from your customers , but you can ask to use a Credit Identifier in your name by subscribing to a paid plan (your CID number will be generated within three days). You can send them all your questions by sending an email to: [email protected] How does it work? GoCardless will take care of collecting payments from your customers at the due date (upon mandate acknowledgement). Right after, your Qonto account will be credited with the funds collected. The Stripe service could also meet your needs, here is their website if you want to study their offer: https://stripe.com/fr/pricing ⛔ We don’t provide the ICS number as we don’t offer the SDD collection. The Bank of France requires some controls that we are not able to perform. 👆 Good to know: If you already have an ICS number, you will keep it for life (unless the Banque de France decides to deactivate it).

https://help.qonto.com/en/articles/4742428-how-to-set-up-direct-debit-for-my-customers

Why was this SEPA Direct Debit declined?

SEPA Direct Debits may be rejected for different reasons: If your balance is running low : top up your account If the direct debit request has been sent less than 48 working hours before the debit date If your Qonto account isn’t validated : upload your B2B mandate If the B2B SEPA Direct Debit mandate is incorrect or hasn’t been correctly uploaded on Qonto : create a new B2B mandate ☝️ Good to know: the direct debit remains pending 48 working hours to give you time to fix the situation. How to modify a B2B mandate? Some tips to avoid rejection fees and unpleasant surprises Keep an eye on your account by downloading Qonto iOS or Android App! By checking your balance daily you can say goodbye to bad surprises. Also, make sure that the creditor information entered is correct and that you have successfully filed the SEPA Direct Debit mandate in your Qonto interface. If your direct debit has been declined, we advise you to contact the beneficiary to find a solution: initiate a transfer / represent a direct debit If you think that all the information were correctly settled for your direct debit to be accepted, do not hesitate to contact us: 💬 We encourage you to contact us by chat by logging into your Qonto space, but you can call us as well on our hotline. 💌 Send us a Private message on Facebook or Twitter

https://help.qonto.com/en/articles/4469274-why-was-this-sepa-direct-debit-declined

How can I suspend a Direct Debit?

You can suspend your direct debits directly from your Qonto application. How to suspend a Direct Debit on your Qonto Web App ? 🖥️ Go to the " Outgoing Direct debits " section in your Business Account Tab on the left panel of your interface Select the one you want to suspend. Then, click on the Suspend future direct debits button at the bottom of the page. This action will suspend all future payments related to this mandate. ☝️ Good to know : if you change your mind, you can reactivate this Direct Debit clicking on Reactivate future direct debits . Suspend a mandate from your mobile application 📲 ☝️ Make sure you have updated your Qonto app Go to the email: "Creditor XXXX will soon debit your account" which warns you of an incoming direct debit Click on the “View Direct Debit” button You will be landed to a screen in the mobile application where you can suspend/reactivate the direct debit mandate. It will also be possible to access this screen directly from the app: Go to the the Menu tab > Outgoing direct debits Select the one you want to suspend. Then, click on the Suspend direct debit button at the bottom of the page. This action will suspend all future payments related to this mandate. ​ ☝️ Good to know: For CORE mandates , this is only going to suspend the current mandate. If the merchant sends a new one, with a different RUM, you’ll need to suspend the new mandate as well. We advise you to contact the merchant in order to avoid this type of situations. 💡If you have set up Strong Customer Authentication on your account, you will receive a confirmation request on your associated phone.

https://help.qonto.com/en/articles/4359553-how-can-i-suspend-a-direct-debit

How to modify a SEPA mandate B2B?

You can find all of your Core and B2B SEPA direct debits in the Direct debits section of your account If you make a mistake while adding a new B2B SEPA mandate before the first presentation, you can modify all mandate information by accessing the Direct debits section in Business Account tab and then entering the right information. ​ 🖥️ Modifying a direct debit mandate is only accessible from your Qonto application on your computer. ​ ⚠️ If your Sepa Direct Debit has been Postponed because of a mistake in the Direct debit details, you will have to create a New Direct Debit Mandate. Check that the following information: SEPA Creditor Identifier (ICS), the Unique Mandate Reference and the Type of Direct Debit correspond to the information entered on the mandate. A frequent error is a "0" instead of an "O" by example. You can suspend or reactivate it at any time. There are two types of direct debits: Core and B2B SEPA direct debits. Find out more about how to differentiate them . How can I suspend a Direct Debit? 💡If you have set up Strong Customer Authentication on your account, you will receive a confirmation request on your associated phone.

https://help.qonto.com/en/articles/4359556-how-to-modify-a-sepa-mandate-b2b

How to register a SEPA mandate?

From your Qonto mobile app 📲 SEPA B2B direct debits Complete and sign the B2B mandate provided by the creditor Log in to your Qonto mobile application and click on Outgoing direct debits in the Menu section Click on the + button to download the mandate Take a photo of the money order or select it from your photo library or other folder Enter the details of the mandate: the Unique Mandate Reference (RUM), Your SEPA Creditor Identifier (ICS) and the payment frequency (one-off or recurring) Validate the mandate Please note, an inter-company SEPA direct debit cannot be contested after its execution. 💡If you have configured strong authentication on your account, you will receive a confirmation request on your associated phone. From your web application 💻 SEPA B2B direct debits Sign the B2B direct debit mandate provided by the creditor Log in to your Qonto account from your computer and add it to the Outgoing Direct Debits section of the Pro Account section. Enter the mandate information: the Unique Mandate Reference (RUM), the SEPA Creditor Identifier (ICS) and the type of payment (single or recurring) Please note, an inter-company SEPA direct debit cannot be contested after its execution. 💡If you have configured Strong Authentication on your account, you will receive a confirmation request on your associated phone. SEPA Core direct debits You don't have to do anything on your Qonto Account! All you need to do is provide your Qonto bank details to your creditor. You can download them at any time from your account. The creditor will be authorized to debit your account. You can dispute a SEPA Core direct debit if the amount that appeared in your account history appears to be incorrect.

https://help.qonto.com/en/articles/8484961-how-to-register-a-sepa-mandate

How to upload a SDD mandate on your mobile App?📲

SEPA B2B Direct Debits Fill out and sign the B2B mandate provided by the creditor Log into your Qonto mobile App and click on Outgoing direct debits in the Menu section Click on the + button to upload the mandate Take a picture of the mandate or select it from your photo library or another folder Enter the mandate details: the Unique Mandate Reference (UMR), Your Creditor SEPA Identifier (CSI) and payment frequency (one-off or recurring) Submit the mandate 💡If you have set up Strong Customer Authentication on your account, you will receive a confirmation request on your paired device. ​ ​ SEPA Core Direct Debits You don't have anything to do on your Qonto Account! All you need to do is to provide your Qonto bank details to your creditor. You can download them anytime from your account. The creditor will be allowed to debit your account. You can dispute a SEPA Core Direct debit if the amount that appeared in your account history seems to be wrong.

https://help.qonto.com/en/articles/8317099-how-to-upload-a-sdd-mandate-on-your-mobile-app

What are the 10 habits to enhance the security of my Qonto account?

For any suspicion of fraud, contact us directly via the chat from your Qonto application by selecting for a suspicion of fraud, followed by the most appropriate situation. ​ ​ 1. Never share confidential information with third parties Under all circumstances, avoid disclosing confidential information to third parties , whether over the phone or through any other means of communication. Qonto will never request the transmission of sensitive information outside of its secure interfaces (mobile application or website). If you receive such a request via a message or call identified as coming from Qonto, be extremely vigilant; it is likely a spoofing attempt. ​ ​ 2. Confirm information through another channel in case of doubt Contact us via the Qonto application or through your client space on our website. ​ ​ 3. Be attentive to received communications Be vigilant about emails and other messages requesting transactions or banking information. Avoid opening unwanted emails (spams) and prefer messaging platforms offering filters. Always check the spelling of the email address and the message content. In case of doubt, do not download any documents and do not click on any links. If you have already clicked on a link, ensure that the site is secure: look for the padlock on the left side of the address bar and verify that the connection is in https . Check the functionality of all buttons on the page. Fraudsters often limit themselves to replicating the login page and neglect other elements and buttons on the site. ​ ​ 4. Beware of urgent situations Often used in social engineering cases, this approach encourages victims to make hasty decisions, neglecting usual security rules. For example, they might be pressured to approve a transfer or change their password. Take a step back and carefully analyze the notifications received on your application before validating them. In the case of a transfer, verify the IBAN and the name of the beneficiary bank. If the notification asks you to approve a new connection, check the device and the location. If you have any doubts, contact our customer service via the chat available in the mobile application. 5. Never perform operations on request We will never contact you to request confidential information or perform a banking operation (transfer to a 'security account,' changing passwords, approving a new member or new connection, etc.). When a third party asks you to approve a transfer through Strong Authentication to cancel alleged fraudulent operations, it is a scam : Strong Authentication is only intended to approve transactions . ​ Similarly, we will never ask you to hand over your payment card to a third party such as a courier, for example, to 'secure' your Qonto account. 6. Use your Qonto account in a secure environment Verify the legitimacy of the websites you visit. Secure URLs start with https and display a padlock before the site name, ensuring their security through a digital certificate. For example, our official site is https://qonto.com/ , and our web application is accessible via https://app.qonto.com/ . It is recommended to bookmark them for secure and quick access. Keep your Qonto application and your operating system up to date for optimal security. Prioritize secure connections and avoid public or shared WiFi networks . When using a shared device, ensure you log out after use and avoid saving your banking information on that device. 7. Use your Qonto payment card in a secure environment Limit your purchases with your Qonto card to reputable and trustworthy merchants. When transacting with individuals via a platform, opt for the payment service it provides for increased security. 8. Strengthen your account's security Opt for a complex password, including various types of characters, such as uppercase and lowercase letters. Avoid reusing the same password for multiple accesses, especially for sensitive services like your Qonto account. Change your password regularly and activate Strong Authentication on your account. 9. Maximize control over account usage Establish a whitelist of entities authorized to make withdrawals from the company's bank account. Restrict access to sensitive data of the business account and share it only with authorized employees to perform operations. 10. Promote best practices within your company Protecting your company's account involves all your employees , who may be individually targeted at any time by phishing and social engineering attacks. Share these best practices with your collaborators and consider training them on topics related to frauds in general.

https://help.qonto.com/en/articles/8750427-what-are-the-10-habits-to-enhance-the-security-of-my-qonto-account

How to detect and respond to fraud attempts?

Phishing, spoofing, fake bank advisor, fake courier – discover these various types of fraud in this article and the precautions to take to protect yourself. ​ Firstly, whether through email, SMS, or phone, Qonto will never request your confidential information such as: Your password, Your login credentials, Your payment card number. We will never ask you to make a transfer to secure your funds . If a third party asks you to approve a transfer through Strong Authentication to cancel a fraudulent operation, it is a scam: this method aims only to approve outgoing transactions . Similarly, we will never ask you to hand over your payment card to a third party, such as a courier, to 'secure' your Qonto account. ​ Qonto will contact you exclusively through the email address you use to log in to your account, never on your personal email address. If in doubt, prefer using the in-app chat from the Qonto application . ​ ​ Can a fraudster call me with a phone number identical to Qonto's? Yes, it's possible. A fraudster can modify their phone ID to make it appear as Qonto on the victim's phone during the call. This is known as spoofing . It's not an intrusion into your phone line but rather an impersonation of a phone number. The same applies to emails. What is this method? Spoofing is a fraudulent technique where a fraudster alters their identifiers to pose as a legitimate institution. It is used in attempts of social engineering fraud , especially in cases of fake bank advisor scams . In the case of Qonto, the fraudster poses as one of our agents to a client. By displaying our phone number during the call, the fraudster increases the chances of gaining the victim's trust and persuading them to perform a fraudulent operation, allowing the fraudster to extract money or take control of the Qonto account. ​ How to verify if the person on the phone is a genuine Qonto advisor? No Qonto employee will ask you for confidential information or to perform operations. If this happens or if in doubt, hang up and contact us directly through the chat from your account. ​ The fake bank advisor scam is a form of social engineering . This method involves manipulating a client to gain their trust, obtain confidential information, or induce them to carry out fraudulent operations. ​ In the case of Qonto, the fraudster contacts the client, usually by phone, pretending to be a Qonto agent. They then attempt to extract money or take control of the target's account. ​ This method relies on three pillars: Impersonating the identity of a legitimate institution Creating a sense of urgency Establishing a trusting relationship with the victim What are these three pillars in detail? Impersonating the identity of a legitimate institution The fraudster presents themselves as an employee of Qonto . Their speech is polished and professional . They borrow from the vocabulary of real bank advisors and mimic seemingly legitimate protocols. They may also modify their phone ID to make 'Qonto' appear on the victim's phone during the call (spoofing). It's not an intrusion into your phone line but an impersonation of the phone number. The same applies to emails. Creating a sense of urgency The fraudster immediately seeks to establish a sense of urgency with the victim to minimize questions about their legitimacy. They may claim to have identified fraudulent transactions on your account and ask you to perform certain operations to "secure" your account . They emphasize the need to act quickly , even if it involves bypassing basic security rules. They may also ask you to keep it quiet and not disclose your interactions with them . Gaining your trust The fraudster desperately seeks to gain the victim's trust to get them to perform the desired actions. To do this, they rely on information that you consider confidential and unique. In reality, most of this information is easily accessible : Your personal information (name, first name, and phone number) can be collected on social networks. The first six digits of your bank card are common to all cards. You may have shared your IBAN with a service provider, and it could have been subject to a data leak. It's highly likely to find certain very popular merchants such as Amazon, Fnac, or eBay among the latest transactions you made. 💡 It's also possible that the fraudster initially obtained your sensitive information through phishing . ​ What are the typical requests of fraudsters in this case? With Strong Authentication now mandatory for Qonto accounts , the fake bank advisor needs the client to perform or approve certain operations themselves. The fraudster may ask you to: Change your password, either using a temporary password they provided or by asking you to share the new password with them. Change the phone number linked to your account. Authorize new connections to your account through Strong Authentication. Add a new member or administrator to your account. Approve new beneficiaries, card transactions, and/or transfers through strong authentication. This list is not exhaustive. ​ By performing these actions and approving them through Strong Authentication, you involuntarily participate in the fraud, allowing the fraudster to empty your account or take control of it. 💡 Recently, the fake bank advisor scam is often accompanied by a fake courier scam . After warning the client of a supposed fraud attempt on their account, the fraudster informs the victim that a courier will be dispatched to retrieve the payment card to replace it and secure the account. ​ Qonto will never ask you to hand over your payment card to a third party . This email seems to come from Qonto, how can I ensure its authenticity? Phishing , or spoofing, involves sending deceptive emails in which the fraudster poses as Qonto. In other cases, they use SMS, and this is referred to as smishing . ​ The fraudster aims to obtain personal information about the victim, either to impersonate them or to encourage them to take specific actions, such as sharing passwords or making fraudulent payments. What is this method? A common example is sending a message containing a link to malicious software designed to collect sensitive data once installed on the victim's device. The fraudster can also encourage the victim to access their bank account or make an online transaction by mimicking a trusted site . The link actually redirects to a fraudulent site that collects personal information (such as bank account number, credit card details, security codes, etc.) and allows the fraudster to use them to steal money. Subsequently, the obtained data can be used in social engineering fraud activities , reinforcing the credibility of the attack to take control of the victim's account or persuade them to validate banking operations. How to guard against it? Here are some best practices to follow to protect your Qonto account from phishing: Direct Access to Your Account Save the site " app.qonto.com " in your bookmarks. We encourage you to use this shortcut to access the Qonto application. This avoids clicking on any potential links included in a fraudulent email. Download the official Qonto application available on mobile from the app store. Password Manager Use this tool to store your Qonto password. The password manager detects phishing sites and will only suggest autofilling your credentials on the genuine Qonto site. Suspicious Link in an Email If a link invites you to view a transaction or perform a sensitive operation, for example, do not click on it. Instead, log in to your Qonto application independently on your computer or phone. This allows you to have better control over the authentication process. In case of doubt, use the chat from your Qonto account to secure exchanges. Pre-Recorded Banking Information Avoid saving your credentials and payment information online. If you choose to do so, only save them on trustworthy and secure sites (look for the padlock symbol on the left of the URL, connection in https ). What to do if someone has used my identity to open a Qonto account? We implement stringent checks during the creation of a new Qonto account, in compliance with current legislation. However, if you suspect that someone has opened a Qonto account using your identity or that of your company, follow these steps: Promptly file a complaint with the relevant authorities so that you can provide us with the official report during our communication; Prepare a copy of your identification document and a Kbis (French business registration document) dated within the last 3 months for your company; Transmit these documents to us by email or through the chat so that we can take appropriate measures.

https://help.qonto.com/en/articles/8750410-how-to-detect-and-respond-to-fraud-attempts

What to do if I'm not receiving SMS messages?

In certain situations, it may happen that you don't receive the necessary SMS to validate sensitive operations from your phone. What alternative do I have to SMS? ☝️ Good to know: If you have not received the SMS, we will send it to you automatically on the mobile app WhatsApp, if it is active on your phone, for the following cases: Setup of 2-step verification Activation of Strong Customer Authentication Confirmation and update of your phone number Confirmation of some card transactions on internet You don’t have Whatsapp on your phone yet? We advise you to download it and then retry. I have successfully installed WhatsApp, but I still don't receive the SMS. Then, if you still don't receive an SMS, here are some tips on how to deal with the situation: Make sure you have an adequate telephone network If you have a dual SIM phone, remove the SIM not associated with the Qonto's account If the roaming* is on, turn the roaming off and try again Check if the hour and the date of the phone is set in automatic mode Re-start the phone again If you are abroad, send an email/message to your phone number operator and verify that the SMS are on and without the limits * Roaming allows you to make phone calls or access the internet from abroad using a different operator than your own. If you have followed these steps and the problem persists, contact our support by email or from the chat on your Qonto interface.

https://help.qonto.com/en/articles/4855678-what-to-do-if-i-m-not-receiving-sms-messages

What is 3D-Secure (3DS)?

3D-Secure (3DS) aims to protect your online transactions by preventing fraud attempts while ensuring the legitimacy of customers to merchants. 💡 Following the implementation of the provisions of the second European Payment Services Directive (PSD2), online transactions must now be secured through strong customer authentication (SCA). To meet this requirement, the 3DS protocol has been enhanced, and a version 2 compliant with these standards has been introduced. As part of our partnership with Mastercard, Qonto card payments benefit from this higher level of protection. How does 3DS work? With this system, the cardholder must prove his identity to validate each transaction, either through strong customer authentication (SCA ) or two-factor authentication (2FA) . If the merchant uses the latest version 3DSv2 , and strong customer authentication (SCA) is enabled for your Qonto account, you will need to confirm the operation through the Qonto notification received on the associated phone. This is the most secure and recommended method. If the merchant uses the old version of 3DS and/or you have only two-factor authentication (2FA) enabled on your Qonto account, 2FA will be applied. You will receive a unique code via SMS to the phone number associated with the Qonto account. The code must be entered on the payment page. This authentication is mandatory, even when multiple payments are made close together in time. ☝️ Good to know: Recurring subscriptions are approved via 3DS during the first transaction . However, subsequent automatic transactions do not need to be validated again. ​ ​ Example 👉 You subscribe to a monthly subscription with an online media outlet. The first payment, corresponding to the registration of the card on the site, will be subject to 3DS. In the following months, the amount of your subscription will be automatically debited from the card by the merchant without requiring validation. ​ 3D Secure does not apply to in-store card payments or to validate automatic withdrawals ​ Merchants offering 3DS display a Verified by Visa or MasterCard SecureCode logo on their website

https://help.qonto.com/en/articles/4359674-what-is-3d-secure-3ds

What can I do if my paired phone is lost, stolen or if I can't use it?

If you have activated the Strong Customer Authentication (SCA) , you have paired your phone to login or to initiate a transaction or a sensitive action. If your paired phone is unavailable, don't worry: contact us through the chat on your Qonto app . We will take care of unpairing your phone. Please note that only one phone can be paired per profile. ✌️ Good to know: If after unpairing your phone, you do not re-paired a new one, your online card payments will automatically be declined. It is therefore necessary to pair a new phone in order to validate your operations. How to pair a new phone? Pairing a new phone is very simple and requires you to perform only two steps: a phone check and an identity check . It will only take you a few minutes. Start by opening your Qonto app on your new phone and enter your credentials On the screen that pops up, click on Change paired device Start the recovery process by e-mail. We'll first send you an e-mail, that you'll need to open with your new phone. From this e-mail, click on Verify my phone Back on your Qonto app, you'll only need to check your identity . To do so, we'll ask you to take a picture of your face. Adjust your face with the frame and click to take the picture. ✌️ Good to know: To have your picture validated, please keep a straight face and make sure your eyes are visible if you wear glasses. Once the verifications are successful, your new phone is paired, and you can connect to your app as usual.

https://help.qonto.com/en/articles/5030826-what-can-i-do-if-my-paired-phone-is-lost-stolen-or-if-i-can-t-use-it

What is Two-Factor Authentication (2FA)?

The Two-factor authentication (2FA), sometimes referred to as Two-step verification, involves the transmission of a temporary verification code via SMS. The received code must then be entered in addition to the password to confirm the user's identity. 💡 Two-Factor Authentication is a prerequisite for setting up Strong Customer Authentication (SCA) , now mandatory for the use of your Qonto account. How to set up Two-Factor Authentication? From your computer, log in to your Qonto account, go to Settings > Personal Settings section. Click on the Security tab In the Two-Factor Authentication section, click Configure to start Provide or confirm your mobile phone number In the next step, enter the 6-digit verification code received via SMS . Note: this code is only valid for 1 minute. If you fail to enter it in time, make a new request. ✅ From this moment on, Two-Factor Authentication is successfully configured on your account. I've lost my phone or no longer have access to my number, What should I do? Refer to our dedicated article on How can I update my phone number? or contact our support through the chat on your dashboard or via the Qonto application.

https://help.qonto.com/en/articles/4359650-what-is-two-factor-authentication-2fa

What is Strong Customer Authentication (SCA)?

At Qonto, guaranteeing the security of your accounts is our priority. ​ Therefore, it is mandatory to activate strong authentication ( SCA - Strong Customer Authentication ), according to the provisions of the second European Payment Services Directive (PSD2) entered into force in September 2019. How does Strong Customer Authentication work? SCA ( Strong Customer Authentication ) involves the use of two authentication factors from three possible categories: Information known only to the user (such as a password) A device or object they own (such as a smartphone or card) A characteristic of its own (such as a fingerprint or facial scan) ⚠️ Important: SCA notifications are only intended to validate transactions. You cannot “cancel” a transaction via SCA. If someone asks you to “cancel” a transaction by validating a notification on your phone associated with your Qonto account, you're probably the target of a fraud attempt. Qonto will never ask you to validate or “cancel” fraudulent transactions to third-party accounts, change your password with a temporary password, add a device and/or new members/administrators. Strong authentication aims to prevent fraud, to protect your Qonto account when performing most sensitive actions . For example, adding new beneficiaries, members or administrators, pairing new devices, or validating transfers, are actions subject to strong authentication. In practical terms, SCA involves associating a smartphone with your account. Every sensitive operation you or your teams carry out must be validated by approving a notification in the Qonto app . With just one click, you can confirm the legitimacy of the transaction and guarantee the security of your account. 💡 Good to know: strong authentication lets you associate a single device per profile and is available on phones using iOS, Android or HarmonyOs (Huawei/Honor). 👉 Read our article How to pair my phone with my Qonto account? Strong Customer Authentication and fraud Strong authentication ensures that you are the person to validate all sensitive transactions on your account. On the other hand, remain vigilant: never approve a transaction for which you are not the originator . Fraudsters could trick you into validating fraudulent transactions, such as money transfers. If they try to take control of your Qonto account, they could get you to approve a new administrator, change your password, and/or authorize a new device. It is imperative to carefully check each operation to approve only legitimate ones, thus avoiding any fraud or unauthorized access. 👉 Read our articles on the most common fraud techniques and best practices to protect yourself against scams: How to detect and respond to fraud attempts? What are the 10 habits to enhance the security of my Qonto account? Why strong authentication rather than another two-step validation system? Previously, Qonto offered two-factor authentication (2FA - Two-Factor Authentification) . This was a two-step validation, for which the Qonto user received a code by SMS to be entered to validate the operation. Two-factor authentication today does not offer an adequate level of protection, as it has significant security flaws (see box) , so it has been replaced by SCA. ⚠️ To get around the two-step validation, fraudsters can impersonate their victim to his or her telephone operator in order to retrieve the line's SIM card. This technique, known as SIM swapping , enables them to receive all the security codes linked to their victim's account directly on their own phone.

https://help.qonto.com/en/articles/4674606-what-is-strong-customer-authentication-sca

How is the access to my account secured?

Account access securing is an essential matter for us, and implies the use of different methods. ​ 🔐 Secured login password To log in to your account and carry out non-critical operations, you must use a password of at least 9 characters . Opt for a strong and unique password for each of your online accounts. Avoid birthdates, your pet's name, or simple number sequences like "12345..." or "0000...". 💡 Tip: use_A_long_sentence1. Also remember to change your password regularly. ​ 👉 See the dedicated article: How can I change my password? ​ 📲 Strong Customer Authentication (for your sensitive operations) In compliance with the second Payment Services Directive (PSD2) , Strong Customer Authentication (SCA) is often required when using your Qonto account. Strong Customer Authentication secures the most sensitive transactions carried out on your Qonto account, whether by you or by members of your team. It relies on the validation of a notification on the phone associated with the account, guaranteeing the origin and legitimacy of the transaction. It's important to note that only one phone can be associated per profile . ​ 👉 See the dedicated article : What is Strong Customer Authentication (SCA)? ⚠️ Important: to continue using your Qonto account normally, you must opt for Strong Customer Authentication. If you have not yet done so, please follow these steps to set it up. ​ 💬 The 2-step verification (SMS) The 2-Step verification , also known as 2-factor authentication (2FA) , is a step prior to activating Strong Customer Authentication on your Qonto account. It relies on sending validation codes by SMS. It is not enough on its own to properly protect your account. ⚠️ To get around the two-factors authentication, fraudsters can impersonate their victim to their phone operator, in order to retrieve the line's SIM card. This technique, known as SIM swapping , enables them to receive all the security codes linked to their victim's account directly on their own phone. This is why we apply Strong Customer Authentication (SCA) for all sensitive account actions, and not 2FA. 👉 For more information : What is Two-Factor Authentication (2FA)? ​ 💳 3D-Secure (for your online transactions) 3D Secure is a security protocol for online card transactions that adds an authentication step for the cardholder, reducing the risk of fraud. Following the second European Payment Services Directive (PSD2), online transactions must now be secured by strong authentication (SCA). Therefore, the 3DS protocol has been enhanced, and a version 2 compliant with these requirements has been introduced. Qonto payment cards benefit from this system thanks to our partnership with Mastercard. ​ 👉 See our dedicated article: What is 3D-Secure (3DS) ? For any question on the securing of the access to your account, we invite you to consult the different articles listed above, or to contact us directly by chat from your Qonto app !

https://help.qonto.com/en/articles/5827400-how-is-the-access-to-my-account-secured

How can I change my Qonto account password?

I have access to my account and I want to change my password: 🖥️ From a computer: Go to Settings in the bottom left corner and click on Personal settings . Click on Security , and then click on Change Password to reset your password. Finally, enter your current password to create a new one. 📲 From the mobile app: Go to Menu > settings symbol “⚙️” > Security Select Change password. Enter your current password and define a new one. ☝️ Good to know: If you're signed in using Google / Apple and do not have a password on your account, there’s no further need to set up a password, as Google and Apple are secure. You’ll notice that the Change Password button is disabled. I have forgotten my password and can no longer access my account: 🖥️ From a computer Go to the login page, then click on Forgot Password Enter your email address Open the email sent to your email address and click on Change your password Enter your new password If you have set up Strong Customer Authentication , click on the notification sent to your paired phone to confirm your identity If you have not yet set up strong authentication, enter the confirmation code you received on your phone number Your password is changed 📲 From the mobile app Go to the login screen, then click on Forgot Enter your email address Open the email sent to your email address and click on Reset your password Enter your new password If you have set up Strong Customer Authentication and the password change is done from your paired phone, your password is changed If you have set up strong authentication and the password is changed from a phone other than the paired phone, click on the notification sent to the associated phone to confirm the change If you have not yet set up strong authentication, enter the confirmation code you received on your phone number Safety tips To improve your account’s security, we recommend : Signing in using Google / Apple (Sign in with Apple is available only on iOS 13 or later). Changing your password often. Opt for a strong and unique password for each of your online accounts. Avoid using birthdates, your pet's name, or simple number sequences like "12345..." or "0000...". ⚠️ Important: Never, never give your password (to Qonto, or to anyone). It’s personal and helps you protect your account. If you think you are being defrauded, change your password right away and check this article to know what to do.

https://help.qonto.com/en/articles/4359654-how-can-i-change-my-qonto-account-password

How to pair my phone with my Qonto account?

At Qonto, we are using a Strong Customer Authentication (SCA) system for an even more secure account. That's why you need to pair your phone with your Qonto account. It will allow you to confirm both your actions and your identity in just a click. Using the SCA is mandatory since the application of the Payment Services Directive (PSD2). How to pair my phone? ☝️ Good to know: the phone you use for this action has to be yours, and only one phone can be paired per profile. Go to your Qonto mobile app and log in Click on Pair this phone Enter your confirmation code sent by SMS Finally, if it's not done yet, turn your notifications on by clicking on Open settings Your phone is now paired with your Qonto account! The SCA is available for phones using iOS, Android or HarmonyOS (Huawei/Honor). You can do this action anytime. Log in to your mobile app, go to More > Settings & Tools > Security, and follow the steps above. I can't pair my phone If you face any issues while pairing your phone with your Qonto app, check that: The confirmation code we sent you by SMS is correct or hasn't expired (don't worry, you will be able to request a new one) You have a good network Your Qonto app is updated with the last version If you believe the security of your account is compromised, or you need further assistance pairing your device, contact us . I don't have a smartphone to associate It is mandatory to associate a phone with your account. As a financial institution, we are subject to European security standards, and associating your device helps meet the required security needs. You can associate your personal device. The process is 100% secure, and the Qonto app does not collect any of your personal data~~.~~ A smartphone is a tool that is becoming necessary for many daily uses. Therefore, getting one now would not only ensure the secure maintenance of your Qonto account but also help you anticipate future needs. How to change the associated phone with my Qonto account? I have transferred data from my old phone to my new phone, what to do? To pair your new phone to your account, we invite you to do the following actions: Download the Qonto app on your new phone and enter your credentials On the screen that pops up, click on Pair this device Your new phone is paired I didn’t transfer data from my old phone to my new phone or the first method didn’t work, what to do? To pair your new phone to your account, we invite you to do the following actions: Start by opening your Qonto app on your new phone and enter your credentials On the screen that pops up, click on Change paired device We'll first e-mail you, that you'll need to open with your new phone. From this e-mail, click on Verify my phone Back on your Qonto app, you'll only need to check your identity . To do so, we'll ask you to take a picture of your face. To have your picture validated, please keep a straight face and make sure your eyes are visible if you wear glasses. Adjust your face with the frame and click to take the picture. Once the verifications are successful, your new phone is paired. ☝️ Good to know: it is possible to log in to your account from a phone which is not the paired phone. After entering your credentials, a confirmation request will be sent to the paired phone to authenticate the login attempt. You will then have the option to mark the phone as a trusted device for 90 days. If your paired phone is lost, stolen, or unusable, you can simply pair a new phone in its place by following the steps above. If you believe your account is compromised, contact us directly via chat or email.

https://help.qonto.com/en/articles/4674610-how-to-pair-my-phone-with-my-qonto-account

What is my phone number used for?

Your phone number is required in two cases : It allows us to contact you quickly if we notice suspicious activity on your account. It enables you to use the 3-D Secure authentication , which secures online purchases. For these reasons, it is very important that you make sure that your contact details are always up to date in your user profile ( see how to update your information ).

https://help.qonto.com/en/articles/4359664-what-is-my-phone-number-used-for

How can I update my email address?

You can change your email address at any time by accessing your Qonto application from your desktop or your mobile. Do have access to your Qonto interface? 💻 From a computer Go to Settings in the bottom left corner and click on Personal settings > Personal profile. Click on the Change button - bellow to your current email address Then, you'll enter your new email address Confirm it by entering the 6-digit verification code you received by email. If you have set up Strong Customer Authentication , confirm your identity on your paired device If you haven't set up Strong Customer Authentication yet, enter the confirmation code you received on your phone number Your email address is changed! 📱From the mobile application Go to Menu > settings symbol “⚙️” > select your profile Click on the pencil-shaped emoticon on the right Then, you'll enter your new email address Confirm it by entering the 6-digit verification code you received by email. If you have set up Strong Customer Authentication , confirm your identity on your paired device If you haven't set up Strong Customer Authentication yet, enter the confirmation code you received on your phone number Your email address is changed! Do you have a password set up yet? If you don’t have a password set up yet (you signed up with Google / Apple) , you will be required to set up one when you change your email. In addition to following the steps above 👆: After you enter your 6-digit verification code, you will be signed out of your account. You will receive another email with instructions to set up your password Click on the link in your email to set up your password You don't have access to your Qonto app or an error message is displayed? To proceed with this modification, we need to verify your identity. We just want to ensure that no one is trying to impersonate you.🕵️‍♂️ Please send us the following elements by chat: A selfie , having in your hand your ID document close to your face, and a blank sheet of paper with the current date and the word QONTO handwritten. The following information: Company's name SIREN Last name Name New email address

https://help.qonto.com/en/articles/4637264-how-can-i-update-my-email-address

How can I update my personal and business information?

For legal and security reasons, it is important to always keep your personal and professional information up to date. 👆 Good to know: You can update all this information only via computer. Follow the steps down below depending on your specific case: 👤 Updating personal information Log in to your web app 🖥️ and go to Settings (in the bottom left corner) > Organization details > Company profile . Click the Pencil button on your personal profile to update your information as shown in the following image: Remember to add a document justifying the modification of the information in the Submit an up-to-date proof of identity section. 💡 As a reminder, here are the identity documents accepted by Qonto . Click on Save . 🏢 Updating my business information ❗️ This update is only possible for companies. In order to change the address of your association, please contact Support at [email protected] to submit a modification request. You will need to add in the File an up-to-date registration document section a document justifying the modification of the information with a KBIS, INSEE's "Avis de situation", INPI's Document de synthèse définitive, or INPI's extrait d'immatriculation dating from less than 3 months. You can independently upload an image for your company logo or update your billing email address if you wish. Click on Save. 👥 Update of company leaders and shareholders. If you are the corporate officer and legal representative of the company but it is not indicated, please correct the information: ❗️This is just an information update, but you won't be able to make a management change here. Select "yes": Submit an up-to-date registration document Fill in your tax information Save Confirm that your business information is up-to-date ✅ Our teams will then check and validate the new information. ❗️ Only the account holder and members with an administrator role have the possibility to modify their information. If you do not have this role, we invite you to contact us. Do not hesitate to consult the following articles if you wish to change your telephone number or your email address: 👉 How can I modify my phone number? 👉 How can I update my email address?

https://help.qonto.com/en/articles/4359660-how-can-i-update-my-personal-and-business-information

Which role should I assign to my employee: Manager or Employee?

The Employee role is available on Essential, Business and Enterprise plans , while the Manager role is only on the Business and Enterprise team plans . The Employee has a more restricted access than the Manager which comes with a certain level of delegation. The role you will assign to your employee or team lead depends on your organisation's particular needs. We describe below a couple of use cases that will help Admins and the Account Holder decide what's best for their company. I want my team leads to handle the expense management for their own team and I trust them to spend the company money in line with the pre-agreed company policies. - You can assign them the Manager role, it will allow your team leads to independently manage the spending for their team. I want my manager to be able to import invoices, review them, pay or request payment - You can assign them the role of Manager with the Whole company scope, and activate the permission Upload and set up supplier invoices . If you’d like them to pay all invoices or some invoices within payment limits, you will need to enable “Make and approve transfers, and reimburse expense reports”. Note that if they do not have transfers permissions or they have reached their transfers limits, they will be able to make a transfer requests in the Supplier Invoice section. I need my team lead to be able to create cards for their team. - You will need the Manager role, as users with the Employee role can't create cards. One thing to keep in mind is that the Manager is in liberty of creating any cards and setting the limits on its own for their team. All of which information is available for the Admins and the Account Holder to see under the Cards tab on the Qonto account and they can freeze cards easily if ever needed. I want to approve all outgoing transfers. - We suggest the Employee role in this case, as the user with the Manager role has the independence to make transfers without having you first approve it, within his monthly limit / per transfer limit, which you have previously set. As an employee, making a transfer request does not need the user to submit proof of identification. As an admin or Account Holder, you will still able to check all transactions that the Manager does under the History tab on the Qonto account. We also suggest that you could have clear guidelines in place on how Managers and their team can spend the company money.

https://help.qonto.com/en/articles/5568681-which-role-should-i-assign-to-my-employee-manager-or-employee

How can I create and edit a team on Qonto?

Teams editing is only available for Essential, Business and Enterprise plans . Solo Smart and Premium can assign one of Qonto's 8 preset teams to their member(s). To create or edit a team, log in to your web app, go to User management, in the bottom left corner and click on Team management . 👆 Good to know: On mobile, Teams can be accessed, but not edited. Create a team Click on + Create team in the top right corner of the screen Enter your team name and validate your entry by clicking on Create new team Add existing members to the team or invite new members on Qonto from the User access tab. You can alternatively add a member with the Manager role to a team and let her/him built the team! Adding a member with a Manager role enables you to delegate pre-defined actions and permissions to a unique member and for a selected team. Feel free to review this page to better understand the difference between the Employee and Manager role. 👆 Good to know: You can create up to 100 teams on Qonto and add one manager per team. Rename a team Click on three dots " ... " in the top right corner of the card of the team you want to edit Click on Rename team Enter and confirm your new team name by clicking on Rename The change will immediately be reflected on existing members of the edited team. Delete a team Ensure the Team you want to delete has no Team Member Click on three dots " ... " in the top right corner of the card of the team you want to edit Click on Delete team Confirm by clicking on Delete 👆 Good to know: In order to delete a team, all team members must be assigned to another team beforehand from the User access tab.

https://help.qonto.com/en/articles/5685161-how-can-i-create-and-edit-a-team-on-qonto

How can I visualize my teams on Qonto?

👆 Teams visualization is only available from Essential, Business and Enterprise plans. Allocating the right teams to your members can drastically simplify the monitoring and analysis of your company spending in real time. It also enables you to delegate pre-defined financial and administrative tasks to your team leaders thanks to the Manager role. Team set up Visualize the history of transactions performed by all the members of a selected team, and track their use of cards in a few clicks. Edit your teams to accurately mirror your organizational structure on Qonto Invite members and assign them a role as well as a team Alternatively, let your team leaders built their own teams! Add a member with the Manager role to an empty team and let her/him invite and manage the team. 💡 As a reminder, adding a member with a Manager role enables you to delegate a pre-defined set of actions and permissions to a member for a selected team. Filters by team As an admin or an owner, you can easily view the members, transactions, and cards of the team of your choice. To do this, go to User management > Teams management . Click on the wallet icon (first one) on the bottom left corner of a card to filter your History and access all the transactions of members in the selected team Click on the card icon (second one) to visualize all the Cards assigned the members of the selected team 👆 Good to know: Filters can also be accessed directly from the User management , Transactions and Cards sections. Roles and permissions All teams can be accessed and edited by both owners and admins of organizations with a Team plan . A member with a Manager role can also visualize the members, transactions and cards of the team she/he has been assigned to. 👆 Good to know: Only one member with a Manager role can be added in each Team.

https://help.qonto.com/en/articles/5713440-how-can-i-visualize-my-teams-on-qonto

How can I update my phone number?

You can change your phone number at any time by accessing your Qonto application from your desktop or from your mobile application . To confirm this update, we need to verify your identity. We just want to ensure that no one is trying to impersonate you. I have access to my account and I want to change my phone number, what should I do? From a computer Log in to your Qonto account from a computer Go to Settings in the bottom left corner and click on Personal settings > Personal profile. Click on the Change button - bellow your previous the phone number Enter your new phone number Enter the confirmation code sent on the new phone number If you have configured the Strong Customer Authentication , you will receive a confirmation request on your associated phone If you have not yet configured the Strong Customer Authentication, you can choose to receive the confirmation code on your previous number or by email. Enter the confirmation code sent to your previous phone number or to your email Your phone number is changed! From the mobile application Log in to your Qonto account from your mobile application Go to Menu > settings symbol “⚙️” > select your profile Click on the pencil to the right of the phone number Enter your new phone number Enter the confirmation code sent on the new phone number If you have configured the Strong Customer Authentication , you will receive a confirmation request on your associated phone If you have not yet configured the Strong Customer Authentication, enter the confirmation code sent to your previous phone number Your phone number is changed! You can’t modify your phone number or an error message is displayed? To proceed with this modification, we need to verify your identity to ensure the security of your account. Please send us the following elements by chat: A selfie , having in your hand your ID document close to your face, and a blank sheet of paper with the current date and the word QONTO handwritten. The following information: Company's name SIREN Last name Name New phone number 💡 Why is it important to keep your phone number updated? There are three use cases for which your phone number is required: It allows us to quickly get in touch with you if we suspect fraudulent use of your account It will be asked in order to set up the 2FA verification . It makes 3-D Secure protocol possible (i.e. the sending of a confirmation code for online purchases). For these reasons, it is very important that you make sure that your contact details are always up-to-date in your user profile.

https://help.qonto.com/en/articles/4359655-how-can-i-update-my-phone-number

What permissions does the Manager role have?

The Manager role is available for Business and Enterprise plans . The role of the manager is customizable: Admins or Account Holder define permissions for each manager individually, on a team level or on the whole company level. What is the scope of permissions for a Manager? Depending on how much they want to delegate, the Admin or the Account Holder defines the scope of permissions for each manager: on the whole company level or on a team level The manager will be able to see transactions, manage payments, invite Employees, and access balances depending on the scope level. 💡 You need to create a team before assigning a Manager to a team. What permissions can be delegated to a Manager? A set of permissions is defined for each manager access, during the invitation process , by the Admin or the Account holder and can be edited at any moment, with immediate effect. Those permissions will apply within the scope level selected. They are defined around: Expense management: manage card, entering and approving transfers within the limits set beforehand , manage direct debits, and checks Team management: invite and revoke employees Financial monitoring: see account balance, IBAN, transaction history, and export statements (‘whole company’ scope) Bookkeeping (collect and request receipts, verify transactions, manage suppliers, associate supplier invoices with transactions and pay them or prepare payments, manage custom label) 💡 Managers can have access to all company accounts, or no account. They cannot have access to only certain accounts. What permissions can’t be delegated to a Manager? ❌ Invite all types of team members: Admins, Managers, and Accountants ❌ Change roles status for themselves and other users ❌ Edit subscription ❌ Set up and manage multi-accounts ❌ Set up and manage third-party tools via Connect integrations 💡 Admins can do these actions. How to check the permissions of a Manager? It is possible to view the scope and permissions of a manager directly from their member profile. From a computer: Go to User management, Click on User access, Select the profile of the Manager you wish to view. From the mobile app: Go to Menu > settings symbol “⚙️” > User management Click on the "plus" symbol at the top right of the screen.

https://help.qonto.com/en/articles/6295470-what-permissions-does-the-manager-role-have

How to change the account holder to another person?

An account holder can be changed at any time for various reasons (change of corporate officer, account opening by a third party, etc…). 👉 For German IBAN, the process is a bit different. Please check out the DE version of this article. I am no longer the corporate officer of the company, what should I do? If you have an Essential, Business or Enterprise plan: You can first invite the new corporate officer of the company to join the account as an Admin . Once this is done, we invite you to contact our support team via chat or email, with the following elements: The company’s KBIS, dated less than 3 months ago and mentioning the name of the new corporate officer. Alternatively, you may also provide the minutes of a general meeting and the publication in the official journal, specifically for an association. ​ A selfie while holding your ID document close to your face, including a blank sheet of paper with the current date and the word “Qonto” , written by hand. If you have a Basic, Smart, or Premium plan: We invite you to contact our support team via chat or email and provide the same elements as requested above (selfie and KBIS), along with the email address, phone number, and name of the new corporate officer of the company. As the new corporate officer of the company, how can I get access to the account? First, you need to contact the former account holder and ask them to send you an invitation to join the account. Once you joined the account as an Admin, you can contact our support team at [email protected] and ask to be given Account Holder access. You'll need to send us a KBIS, dated less than 3 months ago, mentioning that you are the new corporate officer and a selfie as per the conditions mentioned earlier in this article. 💡 You no longer have contact with the corporate officer, or you are in conflict with them? No worries, we can still proceed with the change of Account holder. To do so, please contact our support via chat or email with your selfie and the KBIS up-to-date.

https://help.qonto.com/en/articles/6221199-how-to-change-the-account-holder-to-another-person

Which role should I assign to a trusted employee: Manager or Admin?

The Admin role is available on Essential, Business, and Enterprise plans . The Manager role is only on the Business and Enterprise plans . The Manager role is a more restricted role than the Admin role. The Manager role can be assigned to team leads or office managers depending on your organization's particular needs. Admins and the Account Holder decide individually what permissions each Manager has access to, for their team or the whole company. The following use cases can help company Admins and the Account Holder decide what the best set up is for their company. I want my Office manager or my financial assistant to manage my company spending without having the right to invite new Admins - For this use case, create a Manager and choose the whole company permission scope. You can give the permission to Managers to transfer money internally and externally and have access to the company’s accounts balances. However, Managers are not allowed to invite new Admin on Qonto. I want my team lead to manage their team spending and invite new members to their team - For this use case, create a Manager and give permissions to one team scope only. Managers can manage their teams’ spending with autonomy: can transfer money, manage cards (create/delete), and card requests (approve/reject). And they have access to the financial information of their team accounts (transaction history of their team members). I want my employee to manage internal and external transfers, without having the right to approve card requests - For this use case, create a custom Manager role, since the Admin roles can approve all cards request. With the customization of the Manager role, you restrict the permission of Managers to approve card requests. I want my employee to invite new Admins - For this use case, create an Admin role, since only Admins are permitted to invite new Admins, and change roles of employees. I want my manager to be able to import invoices, review them, pay or request payment - You can assign them the role of Manager with the Whole company scope, and activate the permission Upload and set up supplier invoices . If you’d like them to pay all invoices or some invoices within payment limits, you will need to enable “Make and approve transfers, and reimburse expense reports”. Note that if they do not have transfers permissions or they have reached their transfers limits, they will be able to make a transfer requests in the Supplier Invoice section. Enable to let them pay supplier invoices directly. Note that if you set transfer limits, above such limits transfers will require Admin, Account holder or Manager approval. The Manager can assist with the collection, review, and payment of supplier invoices (either directly or by requesting a payment).

https://help.qonto.com/en/articles/6324307-which-role-should-i-assign-to-a-trusted-employee-manager-or-admin

What are the different roles available?

Each member's access is defined by a role . A role sets the limits of possible actions on a Qonto account. There are five types of roles: The Account Holder can access all sections and perform any action: invite or disable access of any members. The Admin role is granted the same rights as the Account Holder. However, unlike the Account Holder, an Admin is not allowed to request the account closure. The Manager role ( for Business and Enterprise plans ) is customizable so that they can only see and do what the Admin or the Owner have decided. They can have access to expense and supplier invoices management, team management, financial monitoring, and bookkeeping. However, they can't set up or manage accounts, change role status, or edit subscriptions. ​ ​ Their scope of permissions will apply either on a Team level or at the Whole company level. 👉 You will find the details of their permissions here . The Employee role limits access to its own transactions. They can own a card and make payments with it if one is assigned to them. With Business and Enterprise plans, they are also able to make transfer requests. The Accountant role ( from Smart plan ) has been designed to suit the needs of your external accountant, finance advisor, manager, or CPA. With Business and Enterprise plans, they are also able to make transfer requests. 💡 You can compare the permissions allowed for each role in the table below: We recommend assigning a role that fits each team member's needs to make the most out of Qonto and achieve maximum collective efficiency. For more details, check this article 👉 How to invite a new team member

https://help.qonto.com/en/articles/4359659-what-are-the-different-roles-available