Age
int64 19
80
| Avg Monthly GB Download
int64 0
85
| Avg Monthly Long Distance Charges
float64 0
50
| Churn
int64 0
1
| Churn Category
stringclasses 5
values | Churn Reason
stringclasses 20
values | Churn Score
int64 5
96
| City
stringlengths 3
22
| CLTV
int64 2k
6.5k
| Contract
stringclasses 3
values | Country
stringclasses 1
value | Customer ID
stringlengths 10
10
| Customer Status
stringclasses 3
values | Dependents
int64 0
1
| Device Protection Plan
int64 0
1
| Gender
stringclasses 2
values | Internet Service
int64 0
1
| Internet Type
stringclasses 3
values | Lat Long
stringlengths 18
22
| Latitude
float64 32.6
42
| Longitude
float64 -124.3
-114.19
| Married
int64 0
1
| Monthly Charge
float64 18.3
119
| Multiple Lines
int64 0
1
| Number of Dependents
int64 0
8
| Number of Referrals
int64 0
11
| Offer
stringclasses 5
values | Online Backup
int64 0
1
| Online Security
int64 0
1
| Paperless Billing
int64 0
1
| Partner
int64 0
1
| Payment Method
stringclasses 3
values | Phone Service
int64 0
1
| Population
int64 11
105k
| Premium Tech Support
int64 0
1
| Quarter
stringclasses 1
value | Referred a Friend
int64 0
1
| Satisfaction Score
int64 1
5
| Senior Citizen
int64 0
1
| State
stringclasses 1
value | Streaming Movies
int64 0
1
| Streaming Music
int64 0
1
| Streaming TV
int64 0
1
| Tenure in Months
int64 1
72
| Total Charges
float64 18.8
8.67k
| Total Extra Data Charges
int64 0
150
| Total Long Distance Charges
float64 0
3.56k
| Total Refunds
float64 0
49.8
| Total Revenue
float64 21.4
12k
| Under 30
int64 0
1
| Unlimited Data
int64 0
1
| Zip Code
stringlengths 5
5
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
20 | 26 | 18.46 | 0 | null | null | 52 | Chico | 2,292 | Month-to-Month | United States | 7901-HXJVA | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 39.681488, -121.83721 | 39.681488 | -121.83721 | 0 | 76.45 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 32,848 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 14 | 1,117.55 | 0 | 258.44 | 0 | 1,375.99 | 1 | 1 | 95928 |
54 | 7 | 22.39 | 1 | Competitor | Competitor made better offer | 84 | Daly City | 2,122 | Month-to-Month | United States | 0207-MDKNV | Churned | 0 | 1 | Female | 1 | Fiber Optic | 37.691561, -122.445202 | 37.691561 | -122.445202 | 0 | 105.1 | 0 | 0 | 0 | null | 0 | 1 | 0 | 0 | Bank Withdrawal | 1 | 47,453 | 1 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 15 | 1,582.75 | 0 | 335.85 | 0 | 1,918.6 | 0 | 1 | 94014 |
21 | 52 | 1.51 | 0 | null | null | 28 | Palm Springs | 4,899 | Month-to-Month | United States | 5973-EJGDP | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 33.745746, -116.514215 | 33.745746 | -116.514215 | 0 | 87.35 | 1 | 0 | 0 | Offer B | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 18,884 | 1 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 51 | 4,473 | 0 | 77.01 | 0 | 4,550.01 | 1 | 0 | 92264 |
72 | 6 | 36.36 | 1 | Dissatisfaction | Poor expertise of online support | 82 | Jolon | 4,078 | Month-to-Month | United States | 8922-LIEGH | Churned | 0 | 0 | Female | 1 | Fiber Optic | 35.930782, -121.189757 | 35.930782 | -121.189757 | 0 | 89.7 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 254 | 0 | Q3 | 0 | 3 | 1 | California | 1 | 0 | 0 | 25 | 2,187.55 | 0 | 909 | 23.33 | 3,073.22 | 0 | 1 | 93928 |
49 | 14 | 44.79 | 0 | null | null | 77 | Imperial | 5,160 | One Year | United States | 3067-SVMTC | Stayed | 0 | 0 | Female | 1 | Cable | 32.858595, -115.662709 | 32.858595 | -115.662709 | 1 | 55.9 | 0 | 0 | 9 | null | 0 | 1 | 0 | 1 | Bank Withdrawal | 1 | 14,546 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 68 | 3,848.8 | 20 | 3,045.72 | 0 | 6,914.52 | 0 | 0 | 92251 |
23 | 52 | 0 | 0 | null | null | 79 | Mission Hills | 3,422 | Month-to-Month | United States | 3472-OAOOR | Stayed | 1 | 0 | Male | 1 | Cable | 34.266389, -118.459744 | 34.266389 | -118.459744 | 1 | 34.95 | 0 | 1 | 3 | null | 1 | 1 | 1 | 1 | Credit Card | 0 | 17,112 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 19 | 610.2 | 0 | 0 | 0 | 610.2 | 1 | 1 | 91345 |
23 | 0 | 29.79 | 0 | null | null | 45 | Keyes | 3,733 | Two Year | United States | 5006-MXVRN | Stayed | 0 | 0 | Female | 0 | null | 37.555631, -120.911653 | 37.555631 | -120.911653 | 0 | 20.7 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 2,130 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 39 | 762.45 | 0 | 1,161.81 | 0 | 1,924.26 | 1 | 0 | 95328 |
70 | 28 | 44.38 | 0 | null | null | 67 | Shasta | 5,418 | One Year | United States | 4827-LTQRJ | Stayed | 1 | 0 | Female | 1 | Fiber Optic | 40.617614, -122.512861 | 40.617614 | -122.512861 | 1 | 110.6 | 1 | 2 | 1 | null | 1 | 1 | 1 | 1 | Credit Card | 1 | 528 | 1 | Q3 | 1 | 4 | 1 | California | 1 | 0 | 1 | 66 | 7,210.85 | 0 | 2,929.08 | 0 | 10,139.93 | 0 | 1 | 96087 |
43 | 53 | 26.32 | 0 | null | null | 23 | Costa Mesa | 5,308 | Two Year | United States | 6859-QNXIQ | Stayed | 1 | 1 | Female | 1 | Fiber Optic | 33.678591, -117.905471 | 33.678591 | -117.905471 | 1 | 113.1 | 1 | 5 | 10 | null | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 48,207 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 72 | 8,248.5 | 0 | 1,895.04 | 0 | 10,143.54 | 0 | 1 | 92626 |
39 | 23 | 33.22 | 0 | null | null | 20 | North Highlands | 5,943 | Month-to-Month | United States | 0129-KPTWJ | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 38.671295, -121.388251 | 38.671295 | -121.388251 | 1 | 94.65 | 0 | 0 | 9 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 32,202 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 72 | 6,747.35 | 0 | 2,391.84 | 0 | 9,139.19 | 0 | 1 | 95660 |
60 | 22 | 6.05 | 0 | null | null | 61 | Sebastopol | 5,466 | Two Year | United States | 8390-FESFV | Stayed | 0 | 1 | Female | 1 | DSL | 38.398815, -122.861923 | 38.398815 | -122.861923 | 0 | 84.5 | 1 | 0 | 0 | null | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 31,266 | 1 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 62 | 5,193.2 | 0 | 375.1 | 0 | 5,568.3 | 0 | 1 | 95472 |
52 | 3 | 30.75 | 0 | null | null | 39 | Barstow | 4,842 | Two Year | United States | 4376-KFVRS | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 34.965648, -117.001509 | 34.965648 | -117.001509 | 1 | 114.05 | 1 | 0 | 5 | Offer A | 1 | 1 | 1 | 1 | Credit Card | 1 | 31,293 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 72 | 8,468.2 | 0 | 2,214 | 0 | 10,682.2 | 0 | 1 | 92311 |
34 | 0 | 40.05 | 1 | Other | Moved | 83 | San Francisco | 2,102 | Month-to-Month | United States | 0568-ONFPC | Churned | 1 | 0 | Male | 0 | null | 37.720498, -122.443119 | 37.720498 | -122.443119 | 1 | 25.9 | 1 | 1 | 1 | Offer E | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 73,117 | 0 | Q3 | 1 | 1 | 0 | California | 0 | 0 | 0 | 5 | 135 | 0 | 200.25 | 0 | 335.25 | 0 | 0 | 94112 |
45 | 0 | 12.97 | 0 | null | null | 70 | Salton City | 3,076 | One Year | United States | 9229-RQABD | Stayed | 0 | 0 | Male | 0 | null | 33.28156, -115.955541 | 33.28156 | -115.955541 | 0 | 23.75 | 1 | 0 | 0 | Offer D | 0 | 0 | 0 | 0 | Credit Card | 1 | 799 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 18 | 424.5 | 0 | 233.46 | 0 | 657.96 | 0 | 0 | 92275 |
77 | 30 | 0 | 0 | null | null | 49 | National City | 5,829 | Month-to-Month | United States | 9591-YVTEB | Stayed | 0 | 0 | Male | 1 | DSL | 32.67102, -117.095235 | 32.67102 | -117.095235 | 0 | 44.85 | 0 | 0 | 0 | Offer B | 1 | 1 | 1 | 0 | Bank Withdrawal | 0 | 62,355 | 0 | Q3 | 0 | 3 | 1 | California | 0 | 0 | 1 | 55 | 2,479.05 | 0 | 0 | 0 | 2,479.05 | 0 | 1 | 91950 |
23 | 71 | 26.86 | 0 | null | null | 78 | Penngrove | 5,232 | Month-to-Month | United States | 4482-FTFFX | Stayed | 0 | 1 | Male | 1 | DSL | 38.325599, -122.642352 | 38.325599 | -122.642352 | 0 | 56.15 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 3,777 | 1 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 5 | 291.45 | 0 | 134.3 | 0 | 425.75 | 1 | 1 | 94951 |
24 | 59 | 6.78 | 0 | null | null | 62 | Scotts Valley | 4,654 | Month-to-Month | United States | 7363-QTBIW | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 37.070177, -122.010077 | 37.070177 | -122.010077 | 1 | 79.75 | 0 | 0 | 3 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 14,574 | 0 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 0 | 9 | 769.1 | 0 | 61.02 | 0 | 830.12 | 1 | 1 | 95066 |
52 | 8 | 49.24 | 1 | Competitor | Competitor offered higher download speeds | 77 | San Francisco | 2,418 | Month-to-Month | United States | 4550-EVXNY | Churned | 0 | 0 | Female | 1 | Fiber Optic | 37.786031, -122.437301 | 37.786031 | -122.437301 | 0 | 69.65 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 33,122 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 1 | 69.65 | 0 | 49.24 | 0 | 118.89 | 0 | 1 | 94115 |
56 | 29 | 0 | 1 | Competitor | Competitor offered more data | 82 | Reseda | 5,518 | Month-to-Month | United States | 7758-XKCBS | Churned | 0 | 0 | Male | 1 | DSL | 34.200175, -118.540958 | 34.200175 | -118.540958 | 0 | 29.7 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 0 | 68,018 | 1 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 15 | 438.25 | 90 | 0 | 0 | 528.25 | 0 | 0 | 91335 |
51 | 0 | 31.06 | 0 | null | null | 44 | Chico | 3,985 | Month-to-Month | United States | 7808-DVWEP | Joined | 0 | 0 | Male | 0 | null | 39.745712, -121.84333 | 39.745712 | -121.84333 | 1 | 20 | 0 | 0 | 3 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 35,808 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 3 | 49.65 | 0 | 93.18 | 0 | 142.83 | 0 | 0 | 95926 |
48 | 25 | 14.18 | 0 | null | null | 59 | Rough And Ready | 4,544 | Two Year | United States | 0536-ESJEP | Stayed | 0 | 0 | Male | 1 | DSL | 39.225634, -121.156163 | 39.225634 | -121.156163 | 1 | 74.55 | 0 | 0 | 8 | null | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 1,601 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 54 | 4,191.45 | 0 | 765.72 | 0 | 4,957.17 | 0 | 1 | 95975 |
23 | 26 | 18.83 | 1 | Attitude | Attitude of support person | 86 | Long Beach | 3,905 | Month-to-Month | United States | 3834-XUIFC | Churned | 0 | 0 | Male | 1 | Fiber Optic | 33.771612, -118.143866 | 33.771612 | -118.143866 | 0 | 85.2 | 1 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Credit Card | 1 | 19,034 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 0 | 7 | 602.55 | 0 | 131.81 | 0 | 734.36 | 1 | 1 | 90814 |
46 | 14 | 11.45 | 0 | null | null | 62 | Lebec | 5,133 | Month-to-Month | United States | 2920-RNCEZ | Joined | 1 | 0 | Male | 1 | Fiber Optic | 34.845861, -118.885163 | 34.845861 | -118.885163 | 1 | 69.95 | 0 | 1 | 10 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 1,247 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 1 | 69.95 | 0 | 11.45 | 0 | 81.4 | 0 | 1 | 93243 |
35 | 0 | 17.21 | 0 | null | null | 66 | Washington | 4,424 | Two Year | United States | 3457-PQBYH | Stayed | 1 | 0 | Female | 0 | null | 39.34128, -120.786867 | 39.34128 | -120.786867 | 1 | 20.3 | 0 | 1 | 6 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 145 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 58 | 1,160.75 | 0 | 998.18 | 25.57 | 2,133.36 | 0 | 0 | 95986 |
62 | 0 | 29.18 | 0 | null | null | 50 | Novato | 4,074 | One Year | United States | 8430-TWCBX | Stayed | 0 | 0 | Female | 0 | null | 38.112166, -122.634384 | 38.112166 | -122.634384 | 1 | 20.7 | 0 | 0 | 0 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 24,741 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 49 | 1,032.05 | 0 | 1,429.82 | 0 | 2,461.87 | 0 | 0 | 94947 |
57 | 4 | 33.54 | 0 | null | null | 61 | Monterey Park | 4,885 | One Year | United States | 1950-KSVVJ | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 34.050322, -118.147037 | 34.050322 | -118.147037 | 1 | 113.3 | 1 | 0 | 1 | Offer B | 1 | 1 | 0 | 1 | Mailed Check | 1 | 33,280 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 45 | 5,032.25 | 0 | 1,509.3 | 0 | 6,541.55 | 0 | 1 | 91754 |
19 | 0 | 3.28 | 0 | null | null | 51 | Redondo Beach | 4,833 | Two Year | United States | 3768-VHXQO | Stayed | 0 | 0 | Male | 0 | null | 33.873395, -118.37019 | 33.873395 | -118.37019 | 1 | 24.85 | 1 | 0 | 9 | Offer A | 0 | 0 | 0 | 1 | Credit Card | 1 | 37,322 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 67 | 1,583.5 | 0 | 219.76 | 0 | 1,803.26 | 1 | 0 | 90278 |
36 | 0 | 4.89 | 0 | null | null | 60 | Richgrove | 4,155 | Two Year | United States | 9365-CSLBQ | Stayed | 1 | 0 | Male | 0 | null | 35.809921, -119.127437 | 35.809921 | -119.127437 | 0 | 24.35 | 1 | 3 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 2,956 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 71 | 1,654.6 | 0 | 347.19 | 0 | 2,001.79 | 0 | 0 | 93261 |
20 | 59 | 17.42 | 0 | null | null | 23 | Oakland | 2,085 | Month-to-Month | United States | 0929-HYQEW | Joined | 0 | 0 | Male | 1 | DSL | 37.776523, -122.219268 | 37.776523 | -122.219268 | 0 | 50.15 | 0 | 0 | 0 | null | 0 | 1 | 1 | 0 | Credit Card | 1 | 54,876 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 3 | 160.85 | 0 | 52.26 | 0 | 213.11 | 1 | 1 | 94601 |
34 | 8 | 0 | 0 | null | null | 62 | Vallejo | 2,854 | Month-to-Month | United States | 2582-FFFZR | Stayed | 0 | 1 | Female | 1 | DSL | 38.093701, -122.276589 | 38.093701 | -122.276589 | 0 | 50.6 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 0 | 159 | 0 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 22 | 1,073.3 | 0 | 0 | 0 | 1,073.3 | 0 | 1 | 94592 |
54 | 22 | 20.48 | 1 | Competitor | Competitor offered higher download speeds | 91 | Sausalito | 5,157 | Month-to-Month | United States | 5536-RTPWK | Churned | 0 | 0 | Male | 1 | Fiber Optic | 37.848641, -122.515692 | 37.848641 | -122.515692 | 1 | 99.05 | 1 | 0 | 1 | Offer B | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 11,213 | 0 | Q3 | 1 | 2 | 0 | California | 1 | 1 | 1 | 49 | 4,853.75 | 0 | 1,003.52 | 14.24 | 5,843.03 | 0 | 1 | 94965 |
34 | 23 | 47.72 | 0 | null | null | 43 | San Diego | 6,034 | One Year | United States | 0422-UXFAP | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 32.825086, -117.199424 | 32.825086 | -117.199424 | 1 | 98.85 | 1 | 0 | 1 | Offer B | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 51,213 | 0 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 51 | 4,947.55 | 130 | 2,433.72 | 0 | 7,511.27 | 0 | 0 | 92117 |
32 | 57 | 13.13 | 1 | Competitor | Competitor had better devices | 87 | Huntington Park | 2,483 | Month-to-Month | United States | 5919-TMRGD | Churned | 1 | 0 | Female | 1 | Fiber Optic | 33.97803, -118.217141 | 33.97803 | -118.217141 | 0 | 79.35 | 0 | 3 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 78,114 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 1 | 1 | 79.35 | 0 | 13.13 | 0 | 92.48 | 0 | 1 | 90255 |
53 | 10 | 21.39 | 0 | null | null | 44 | Pioneertown | 2,770 | Month-to-Month | United States | 7398-LXGYX | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 34.201108, -116.593456 | 34.201108 | -116.593456 | 1 | 84.8 | 1 | 0 | 2 | Offer B | 0 | 1 | 1 | 1 | Credit Card | 1 | 354 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 44 | 3,626.35 | 0 | 941.16 | 43.96 | 4,523.55 | 0 | 1 | 92268 |
74 | 24 | 28.54 | 0 | null | null | 20 | Strathmore | 3,568 | One Year | United States | 7251-LJBQN | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 36.141319, -119.129075 | 36.141319 | -119.129075 | 0 | 103.75 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 5,689 | 1 | Q3 | 0 | 3 | 1 | California | 1 | 0 | 1 | 40 | 4,188.4 | 0 | 1,141.6 | 0 | 5,330 | 0 | 1 | 93267 |
23 | 0 | 27.72 | 0 | null | null | 34 | Tarzana | 3,800 | One Year | United States | 4709-LKHYG | Stayed | 0 | 0 | Female | 0 | null | 34.157137, -118.548511 | 34.157137 | -118.548511 | 1 | 20 | 0 | 0 | 6 | Offer C | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 27,424 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 29 | 540.05 | 0 | 803.88 | 0 | 1,343.93 | 1 | 0 | 91356 |
53 | 17 | 16.58 | 1 | Dissatisfaction | Network reliability | 91 | El Segundo | 3,469 | Month-to-Month | United States | 6101-IMRMM | Churned | 0 | 1 | Male | 1 | Fiber Optic | 33.917145, -118.401554 | 33.917145 | -118.401554 | 0 | 94.5 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Mailed Check | 1 | 16,041 | 0 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 1 | 6 | 575.45 | 10 | 99.48 | 0 | 684.93 | 0 | 0 | 90245 |
63 | 0 | 45.7 | 0 | null | null | 77 | Gonzales | 5,823 | One Year | United States | 4795-UXVCJ | Stayed | 0 | 0 | Male | 0 | null | 36.52588, -121.396719 | 36.52588 | -121.396719 | 0 | 19.8 | 0 | 0 | 0 | Offer C | 0 | 0 | 0 | 0 | Credit Card | 1 | 9,023 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 26 | 457.3 | 0 | 1,188.2 | 0 | 1,645.5 | 0 | 0 | 93926 |
78 | 12 | 17.23 | 1 | Competitor | Competitor offered higher download speeds | 74 | Lake Forest | 3,621 | Month-to-Month | United States | 4631-OACRM | Churned | 0 | 0 | Male | 1 | Fiber Optic | 33.644849, -117.684254 | 33.644849 | -117.684254 | 0 | 79.4 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 59,176 | 0 | Q3 | 0 | 1 | 1 | California | 1 | 0 | 0 | 15 | 1,156.1 | 0 | 258.45 | 0 | 1,414.55 | 0 | 1 | 92630 |
47 | 11 | 4.02 | 1 | Competitor | Competitor had better devices | 87 | Alpaugh | 4,895 | Month-to-Month | United States | 6959-UWKHF | Churned | 0 | 0 | Male | 1 | Cable | 35.869626, -119.498771 | 35.869626 | -119.498771 | 0 | 42.9 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 1,054 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 1 | 42.9 | 0 | 4.02 | 0 | 46.92 | 0 | 1 | 93201 |
37 | 7 | 0 | 0 | null | null | 68 | Ballico | 4,348 | Month-to-Month | United States | 8644-XYTSV | Stayed | 0 | 0 | Male | 1 | DSL | 37.4695, -120.672724 | 37.4695 | -120.672724 | 1 | 40.15 | 0 | 0 | 1 | Offer B | 0 | 1 | 1 | 1 | Bank Withdrawal | 0 | 809 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 1 | 42 | 1,626.05 | 0 | 0 | 0 | 1,626.05 | 0 | 1 | 95303 |
38 | 19 | 5.36 | 0 | null | null | 38 | Desert Hot Springs | 2,432 | Month-to-Month | United States | 4273-MBHYA | Joined | 1 | 0 | Female | 1 | Fiber Optic | 33.832799, -116.250973 | 33.832799 | -116.250973 | 0 | 89.35 | 0 | 1 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 5,529 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 1 | 89.35 | 0 | 5.36 | 0 | 94.71 | 0 | 1 | 92241 |
64 | 0 | 39.3 | 0 | null | null | 31 | Pomona | 4,382 | Two Year | United States | 6976-BWGLQ | Stayed | 1 | 0 | Female | 0 | null | 34.042286, -117.756106 | 34.042286 | -117.756106 | 1 | 25.2 | 1 | 3 | 1 | Offer A | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 69,974 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 72 | 1,787.35 | 0 | 2,829.6 | 0 | 4,616.95 | 0 | 0 | 91766 |
33 | 16 | 5.16 | 1 | Price | Extra data charges | 89 | San Jose | 4,162 | Month-to-Month | United States | 3945-GFWQL | Churned | 1 | 0 | Female | 1 | DSL | 37.333851, -121.891147 | 37.333851 | -121.891147 | 0 | 44.55 | 0 | 1 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 561 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 12 | 480.6 | 0 | 61.92 | 18.21 | 524.31 | 0 | 0 | 95113 |
20 | 69 | 32.29 | 0 | null | null | 27 | San Juan Bautista | 5,468 | Two Year | United States | 2516-XSJKX | Stayed | 1 | 0 | Female | 1 | DSL | 36.810568, -121.503022 | 36.810568 | -121.503022 | 1 | 78.45 | 0 | 2 | 1 | null | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 3,402 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 41 | 3,126.45 | 0 | 1,323.89 | 0 | 4,450.34 | 1 | 1 | 95045 |
45 | 12 | 32.44 | 1 | Competitor | Competitor had better devices | 89 | Fresno | 3,522 | Month-to-Month | United States | 6982-SSHFK | Churned | 0 | 0 | Male | 1 | DSL | 36.768774, -119.762633 | 36.768774 | -119.762633 | 0 | 44.4 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Mailed Check | 1 | 31,180 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 1 | 44.4 | 0 | 32.44 | 0 | 76.84 | 0 | 1 | 93703 |
72 | 17 | 36.27 | 0 | null | null | 51 | Albion | 3,468 | Month-to-Month | United States | 6458-CYIDZ | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 39.225694, -123.717354 | 39.225694 | -123.717354 | 0 | 80.7 | 0 | 0 | 0 | Offer E | 1 | 1 | 0 | 0 | Bank Withdrawal | 1 | 1,054 | 0 | Q3 | 0 | 4 | 1 | California | 0 | 0 | 0 | 5 | 374.8 | 0 | 181.35 | 0 | 556.15 | 0 | 1 | 95410 |
46 | 13 | 43.57 | 0 | null | null | 23 | Riverdale | 4,754 | Two Year | United States | 0320-DWVTU | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 36.452211, -119.94575 | 36.452211 | -119.94575 | 0 | 99.5 | 0 | 0 | 0 | Offer B | 1 | 1 | 0 | 0 | Credit Card | 1 | 5,729 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 53 | 5,424.25 | 0 | 2,309.21 | 0 | 7,733.46 | 0 | 1 | 93656 |
33 | 20 | 31.61 | 1 | Competitor | Competitor offered higher download speeds | 76 | Sausalito | 5,646 | Month-to-Month | United States | 5095-AESKG | Churned | 0 | 0 | Female | 1 | Fiber Optic | 37.848641, -122.515692 | 37.848641 | -122.515692 | 1 | 91.5 | 1 | 0 | 1 | null | 1 | 0 | 1 | 1 | Credit Card | 1 | 11,213 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 3 | 242.95 | 10 | 94.83 | 0 | 347.78 | 0 | 0 | 94965 |
59 | 15 | 14.65 | 0 | null | null | 32 | Big Bear City | 2,962 | Month-to-Month | United States | 3577-AMVUX | Joined | 0 | 1 | Male | 1 | Cable | 34.278967, -116.773825 | 34.278967 | -116.773825 | 0 | 55.05 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 9,899 | 1 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 1 | 55.05 | 0 | 14.65 | 0 | 69.7 | 0 | 1 | 92314 |
24 | 0 | 34.16 | 0 | null | null | 44 | Mission Hills | 4,610 | Two Year | United States | 3785-KTYSH | Stayed | 0 | 0 | Male | 0 | null | 34.266389, -118.459744 | 34.266389 | -118.459744 | 0 | 24.6 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 17,112 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 53 | 1,279 | 0 | 1,810.48 | 37.68 | 3,051.8 | 1 | 0 | 91345 |
33 | 29 | 34.49 | 0 | null | null | 62 | Desert Hot Springs | 5,976 | Month-to-Month | United States | 1170-SASML | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 33.948558, -116.516976 | 33.948558 | -116.516976 | 1 | 85.4 | 1 | 0 | 6 | Offer A | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 22,796 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 69 | 5,869.4 | 0 | 2,379.81 | 0 | 8,249.21 | 0 | 1 | 92240 |
51 | 8 | 3.81 | 0 | null | null | 34 | Chula Vista | 4,535 | Month-to-Month | United States | 7011-CVEUC | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 32.607964, -117.059459 | 32.607964 | -117.059459 | 1 | 95.7 | 0 | 0 | 7 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 71,126 | 1 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 25 | 2,338.35 | 0 | 95.25 | 0 | 2,433.6 | 0 | 1 | 91911 |
47 | 6 | 3.12 | 0 | null | null | 34 | Sacramento | 5,238 | One Year | United States | 2486-WYVVE | Stayed | 0 | 1 | Male | 1 | DSL | 38.490508, -121.284171 | 38.490508 | -121.284171 | 1 | 79.3 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 592 | 1 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 31 | 2,484 | 0 | 96.72 | 0 | 2,580.72 | 0 | 1 | 95830 |
47 | 18 | 7.31 | 1 | Competitor | Competitor offered more data | 73 | Woodland | 4,336 | Month-to-Month | United States | 6633-MPWBS | Churned | 0 | 0 | Male | 1 | DSL | 38.694081, -121.694431 | 38.694081 | -121.694431 | 0 | 49.2 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 15,022 | 1 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 5 | 216.9 | 0 | 36.55 | 0 | 253.45 | 0 | 1 | 95776 |
79 | 15 | 0 | 1 | Competitor | Competitor made better offer | 73 | San Diego | 3,561 | Month-to-Month | United States | 3317-HRTNN | Churned | 0 | 0 | Female | 1 | DSL | 32.787836, -117.232367 | 32.787836 | -117.232376 | 0 | 45.7 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 0 | 46,086 | 0 | Q3 | 0 | 3 | 1 | California | 1 | 0 | 1 | 5 | 198 | 0 | 0 | 0 | 198 | 0 | 1 | 92109 |
40 | 13 | 22.23 | 0 | null | null | 78 | Amboy | 2,115 | Month-to-Month | United States | 3489-HHPFY | Joined | 0 | 0 | Female | 1 | Fiber Optic | 34.559882, -115.637164 | 34.559882 | -115.637164 | 1 | 84.05 | 1 | 0 | 9 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 42 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 1 | 2 | 134.05 | 0 | 44.46 | 0 | 178.51 | 0 | 1 | 92304 |
42 | 16 | 0 | 0 | null | null | 30 | Grimes | 4,601 | Two Year | United States | 8819-WFGGJ | Stayed | 0 | 1 | Male | 1 | Cable | 39.033058, -121.895718 | 39.033058 | -121.895718 | 1 | 54.1 | 0 | 0 | 7 | Offer A | 0 | 1 | 1 | 1 | Bank Withdrawal | 0 | 531 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 68 | 3,794.5 | 0 | 0 | 0 | 3,794.5 | 0 | 1 | 95950 |
67 | 4 | 0 | 0 | null | null | 38 | Dos Rios | 5,715 | One Year | United States | 0723-VSOBE | Stayed | 0 | 0 | Female | 1 | Cable | 39.756049, -123.358701 | 39.756049 | -123.358701 | 0 | 34.2 | 0 | 0 | 0 | Offer B | 0 | 0 | 0 | 0 | Bank Withdrawal | 0 | 91 | 0 | Q3 | 0 | 3 | 1 | California | 1 | 0 | 0 | 45 | 1,596.6 | 0 | 0 | 0 | 1,596.6 | 0 | 0 | 95429 |
34 | 14 | 24.22 | 0 | null | null | 34 | Santa Ana | 3,738 | Month-to-Month | United States | 8378-LKJAF | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 33.719869, -117.907063 | 33.719869 | -117.907063 | 1 | 101.15 | 1 | 1 | 9 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 91,188 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 38 | 3,956.7 | 0 | 920.36 | 0 | 4,877.06 | 0 | 1 | 92704 |
36 | 5 | 30.96 | 1 | Dissatisfaction | Product dissatisfaction | 87 | San Luis Obispo | 3,420 | Month-to-Month | United States | 6689-KXGBO | Churned | 0 | 0 | Female | 1 | DSL | 35.233745, -120.626442 | 35.233745 | -120.626442 | 0 | 50.55 | 0 | 0 | 0 | null | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 27,047 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 1 | 50.55 | 0 | 30.96 | 0 | 81.51 | 0 | 1 | 93401 |
69 | 14 | 19.92 | 0 | null | null | 56 | Rancho Santa Fe | 4,045 | One Year | United States | 6035-BXTTY | Stayed | 0 | 0 | Female | 1 | DSL | 33.012751, -117.200617 | 33.012751 | -117.200617 | 0 | 54.65 | 0 | 0 | 0 | null | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 7,615 | 1 | Q3 | 0 | 5 | 1 | California | 0 | 0 | 0 | 32 | 1,830.1 | 10 | 637.44 | 0 | 2,477.54 | 0 | 0 | 92067 |
19 | 53 | 6.91 | 1 | Dissatisfaction | Limited range of services | 87 | Los Angeles | 2,330 | Month-to-Month | United States | 0697-ZMSWS | Churned | 0 | 0 | Male | 1 | Fiber Optic | 34.017697, -118.200577 | 34.017697 | -118.200577 | 0 | 85.65 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 47,487 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 0 | 4 | 338.9 | 0 | 27.64 | 0 | 366.54 | 1 | 1 | 90023 |
49 | 0 | 32.47 | 0 | null | null | 29 | Camino | 5,964 | One Year | United States | 8748-HFWBO | Stayed | 1 | 0 | Male | 0 | null | 38.748316, -120.675512 | 38.748316 | -120.675512 | 1 | 19.9 | 0 | 3 | 2 | Offer D | 0 | 0 | 0 | 1 | Credit Card | 1 | 4,829 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 19 | 357.7 | 0 | 616.93 | 0 | 974.63 | 0 | 0 | 95709 |
27 | 48 | 0 | 1 | Competitor | Competitor offered higher download speeds | 72 | San Jose | 5,182 | One Year | United States | 4081-DYXAV | Churned | 0 | 0 | Female | 1 | DSL | 37.294926, -121.894763 | 37.294926 | -121.894763 | 0 | 44.85 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 0 | 46,185 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 19 | 893.55 | 0 | 0 | 0 | 893.55 | 1 | 1 | 95125 |
53 | 7 | 0 | 1 | Dissatisfaction | Product dissatisfaction | 77 | Beale Afb | 3,615 | Month-to-Month | United States | 1432-FPAXX | Churned | 0 | 0 | Female | 1 | DSL | 39.125311, -121.392283 | 39.125311 | -121.392283 | 0 | 30.6 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 0 | 5,654 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 29 | 856.35 | 0 | 0 | 0 | 856.35 | 0 | 1 | 95903 |
76 | 16 | 20.42 | 0 | null | null | 55 | San Martin | 4,162 | Two Year | United States | 7576-JMYWV | Stayed | 1 | 0 | Female | 1 | Fiber Optic | 37.084697, -121.606417 | 37.084697 | -121.606417 | 1 | 110.2 | 1 | 1 | 7 | Offer B | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 5,671 | 1 | Q3 | 1 | 3 | 1 | California | 1 | 0 | 1 | 46 | 4,972.1 | 0 | 939.32 | 0 | 5,911.42 | 0 | 1 | 95046 |
26 | 0 | 17.3 | 0 | null | null | 65 | Palo Alto | 2,400 | One Year | United States | 5849-ASHZJ | Stayed | 1 | 0 | Male | 0 | null | 37.416159, -122.131337 | 37.416159 | -122.131337 | 0 | 20.05 | 0 | 3 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 24,492 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 27 | 552.9 | 0 | 467.1 | 0 | 1,020 | 1 | 0 | 94306 |
32 | 17 | 15.1 | 0 | null | null | 35 | San Jose | 5,386 | Two Year | United States | 6900-RBKER | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 37.186141, -121.843554 | 37.186141 | -121.843554 | 0 | 89.45 | 1 | 0 | 0 | Offer B | 0 | 0 | 1 | 0 | Credit Card | 1 | 37,090 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 52 | 4,577.75 | 0 | 785.2 | 18.89 | 5,344.06 | 0 | 1 | 95120 |
65 | 26 | 33.25 | 1 | Attitude | Attitude of support person | 96 | San Jose | 4,687 | Month-to-Month | United States | 8111-SLLHI | Churned | 0 | 1 | Male | 1 | Fiber Optic | 37.316146, -121.936285 | 37.316146 | -121.936285 | 1 | 105.65 | 1 | 0 | 1 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 32,804 | 0 | Q3 | 1 | 3 | 1 | California | 1 | 1 | 1 | 39 | 4,284.8 | 0 | 1,296.75 | 0 | 5,581.55 | 0 | 1 | 95128 |
34 | 0 | 45.83 | 0 | null | null | 67 | Foresthill | 4,195 | Month-to-Month | United States | 8735-NBLWT | Stayed | 1 | 0 | Male | 0 | null | 39.031876, -120.811141 | 39.031876 | -120.811141 | 0 | 20.4 | 0 | 2 | 0 | Offer E | 0 | 0 | 0 | 0 | Credit Card | 1 | 5,714 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 9 | 184.1 | 0 | 412.47 | 0 | 596.57 | 0 | 0 | 95631 |
55 | 0 | 13.83 | 0 | null | null | 23 | Oakland | 2,049 | Month-to-Month | United States | 7094-MSZAO | Stayed | 1 | 0 | Male | 0 | null | 37.808731, -122.238708 | 37.808731 | -122.238708 | 1 | 20.05 | 0 | 3 | 7 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 29,964 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 10 | 218.5 | 0 | 138.3 | 0 | 356.8 | 0 | 0 | 94610 |
31 | 24 | 11.73 | 1 | Competitor | Competitor made better offer | 88 | San Diego | 3,037 | Month-to-Month | United States | 2082-CEFLT | Churned | 0 | 0 | Male | 1 | DSL | 32.787836, -117.232376 | 32.787836 | -117.232376 | 0 | 45.6 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 46,086 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 1 | 45.6 | 0 | 11.73 | 0 | 57.33 | 0 | 1 | 92109 |
24 | 0 | 18.31 | 0 | null | null | 57 | La Grange | 2,574 | Two Year | United States | 5542-NKVRU | Stayed | 0 | 0 | Female | 0 | null | 37.666587, -120.411517 | 37.666587 | -120.411517 | 0 | 20.75 | 0 | 0 | 0 | Offer B | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 1,749 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 42 | 844.45 | 0 | 769.02 | 0 | 1,613.47 | 1 | 0 | 95329 |
32 | 3 | 25.48 | 0 | null | null | 75 | Seaside | 4,332 | Two Year | United States | 1937-OTUKY | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 36.625114, -121.823565 | 36.625114 | -121.823565 | 1 | 98.2 | 1 | 0 | 1 | null | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 38,244 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 72 | 7,015.9 | 0 | 1,834.56 | 0 | 8,850.46 | 0 | 1 | 93955 |
32 | 8 | 0 | 0 | null | null | 31 | Avery | 2,675 | Month-to-Month | United States | 4819-HJPIW | Stayed | 0 | 0 | Male | 1 | DSL | 38.208336, -120.339938 | 38.208336 | -120.339938 | 0 | 25.15 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 0 | 115 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 18 | 476.8 | 0 | 0 | 0 | 476.8 | 0 | 1 | 95224 |
52 | 0 | 43.52 | 0 | null | null | 78 | Echo Lake | 4,125 | Two Year | United States | 3777-XROBG | Stayed | 1 | 0 | Female | 0 | null | 38.851842, -120.076204 | 38.851842 | -120.076204 | 1 | 19.55 | 0 | 2 | 4 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 69 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 58 | 1,079.65 | 0 | 2,524.16 | 0 | 3,603.81 | 0 | 0 | 95721 |
44 | 0 | 27.08 | 0 | null | null | 21 | Arnold | 5,916 | Month-to-Month | United States | 6286-SUUWT | Joined | 0 | 0 | Male | 0 | null | 38.32153, -120.236358 | 38.32153 | -120.236358 | 0 | 19.95 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Credit Card | 1 | 5,159 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 1 | 19.95 | 0 | 27.08 | 0 | 47.03 | 0 | 0 | 95223 |
30 | 27 | 3.69 | 0 | null | null | 77 | Milpitas | 4,422 | One Year | United States | 5832-TRLPB | Stayed | 0 | 1 | Male | 1 | Cable | 37.441931, -121.878502 | 37.441931 | -121.878502 | 0 | 75.35 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 62,848 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 29 | 2,243.9 | 0 | 107.01 | 2.24 | 2,348.67 | 0 | 1 | 95035 |
58 | 5 | 21.14 | 0 | null | null | 49 | Meadow Vista | 3,139 | Month-to-Month | United States | 3853-LYGAM | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 39.003358, -121.022539 | 39.003358 | -121.022539 | 0 | 95.65 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 3,747 | 1 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 0 | 17 | 1,640 | 0 | 359.38 | 0 | 1,999.38 | 0 | 1 | 95722 |
70 | 10 | 29.3 | 0 | null | null | 58 | Glendale | 4,222 | Month-to-Month | United States | 8016-NCFVO | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 34.153338, -118.262974 | 34.153338 | -118.262974 | 0 | 116.5 | 1 | 0 | 0 | null | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 14,493 | 1 | Q3 | 0 | 4 | 1 | California | 1 | 0 | 1 | 55 | 6,382.55 | 0 | 1,611.5 | 0 | 7,994.05 | 0 | 1 | 91203 |
68 | 12 | 9.09 | 1 | Other | Don't know | 89 | San Diego | 4,074 | Month-to-Month | United States | 6005-OBZPH | Churned | 0 | 0 | Female | 1 | Fiber Optic | 32.886925, -117.152162 | 32.886925 | -117.152162 | 0 | 89.15 | 1 | 0 | 0 | Offer C | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 74,232 | 0 | Q3 | 0 | 1 | 1 | California | 0 | 0 | 1 | 26 | 2,277.65 | 0 | 236.34 | 0 | 2,513.99 | 0 | 1 | 92126 |
23 | 69 | 44.92 | 0 | null | null | 66 | Fresno | 5,762 | Two Year | United States | 7408-OFWXJ | Stayed | 0 | 1 | Female | 1 | DSL | 36.757345, -119.818274 | 36.757345 | -119.818274 | 1 | 89.8 | 1 | 0 | 3 | null | 1 | 1 | 0 | 1 | Credit Card | 1 | 16,346 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 72 | 6,510.45 | 0 | 3,234.24 | 0 | 9,744.69 | 1 | 1 | 93728 |
27 | 59 | 30.6 | 0 | null | null | 54 | Essex | 4,727 | One Year | United States | 8910-ICHIU | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 34.9436, -115.287901 | 34.9436 | -115.287901 | 0 | 95.65 | 0 | 0 | 0 | Offer B | 1 | 1 | 1 | 0 | Credit Card | 1 | 115 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 46 | 4,664.2 | 0 | 1,407.6 | 0 | 6,071.8 | 1 | 1 | 92332 |
78 | 14 | 1.28 | 1 | Competitor | Competitor made better offer | 71 | Modesto | 3,172 | Month-to-Month | United States | 2012-NWRPA | Churned | 0 | 1 | Female | 1 | Fiber Optic | 37.672906, -120.946594 | 37.672906 | -120.946594 | 1 | 99.55 | 1 | 0 | 1 | Offer D | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 47,613 | 0 | Q3 | 1 | 3 | 1 | California | 1 | 0 | 1 | 11 | 1,131.2 | 0 | 14.08 | 0 | 1,145.28 | 0 | 1 | 95355 |
59 | 0 | 33 | 0 | null | null | 77 | La Honda | 4,742 | Two Year | United States | 3612-YVGSJ | Stayed | 0 | 0 | Female | 0 | null | 37.285677, -122.224165 | 37.285677 | -122.224165 | 1 | 24.45 | 1 | 0 | 10 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 1,622 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 71 | 1,681.6 | 0 | 2,343 | 0 | 4,024.6 | 0 | 0 | 94020 |
73 | 30 | 1.34 | 0 | null | null | 39 | Placentia | 4,988 | Two Year | United States | 7322-OCWHC | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 33.881158, -117.854783 | 33.881158 | -117.854783 | 1 | 93.05 | 1 | 0 | 10 | Offer A | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 48,170 | 1 | Q3 | 1 | 3 | 1 | California | 0 | 0 | 0 | 72 | 6,735.05 | 0 | 96.48 | 0 | 6,831.53 | 0 | 1 | 92870 |
19 | 58 | 23.27 | 0 | null | null | 39 | Columbia | 5,453 | Two Year | United States | 7975-JMZNT | Stayed | 0 | 1 | Male | 1 | DSL | 38.085839, -120.37855 | 38.085839 | -120.37855 | 1 | 91.7 | 1 | 0 | 1 | Offer A | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 2,144 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 66 | 6,075.9 | 0 | 1,535.82 | 0 | 7,611.72 | 1 | 1 | 95310 |
55 | 2 | 42.16 | 1 | Other | Don't know | 82 | Salinas | 4,676 | Month-to-Month | United States | 8433-WXGNA | Churned | 0 | 0 | Male | 1 | Cable | 36.722898, -121.633648 | 36.722898 | -121.633648 | 0 | 75.7 | 0 | 0 | 0 | null | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 53,946 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 2 | 189.2 | 0 | 84.32 | 0 | 273.52 | 0 | 1 | 93906 |
33 | 3 | 21.03 | 0 | null | null | 31 | San Jacinto | 3,684 | Month-to-Month | United States | 6402-EJMWF | Stayed | 0 | 0 | Male | 1 | DSL | 33.796568, -116.924723 | 33.796568 | -116.924723 | 0 | 55.3 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 21,349 | 0 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 0 | 4 | 238.5 | 0 | 84.12 | 0 | 322.62 | 0 | 1 | 92583 |
53 | 24 | 22.86 | 1 | Competitor | Competitor offered more data | 85 | Anaheim | 2,075 | Month-to-Month | United States | 4614-NUVZD | Churned | 0 | 0 | Female | 1 | Fiber Optic | 33.848733, -117.788357 | 33.848733 | -117.788357 | 0 | 81.1 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 36,301 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 1 | 81.1 | 0 | 22.86 | 0 | 103.96 | 0 | 1 | 92807 |
56 | 0 | 15.21 | 0 | null | null | 78 | Sunland | 5,478 | Two Year | United States | 5893-KCLGT | Stayed | 1 | 0 | Female | 0 | null | 34.282704, -118.312929 | 34.282704 | -118.312929 | 0 | 19.75 | 0 | 2 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 18,752 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 72 | 1,567 | 0 | 1,095.12 | 25.98 | 2,636.14 | 0 | 0 | 91040 |
47 | 21 | 0 | 0 | null | null | 29 | San Leandro | 3,518 | Month-to-Month | United States | 2862-PFNIK | Joined | 1 | 0 | Male | 1 | Cable | 37.704384, -122.126703 | 37.704384 | -122.126703 | 0 | 24.7 | 0 | 3 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 0 | 36,568 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 1 | 24.7 | 0 | 0 | 0 | 24.7 | 0 | 0 | 94578 |
80 | 18 | 13.84 | 1 | Dissatisfaction | Service dissatisfaction | 93 | Pomona | 4,423 | One Year | United States | 8327-LZKAS | Churned | 0 | 1 | Female | 1 | Cable | 34.083086, -117.737997 | 34.083086 | -117.737997 | 1 | 107.55 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 46,626 | 1 | Q3 | 1 | 2 | 1 | California | 1 | 0 | 1 | 43 | 4,533.9 | 140 | 595.12 | 0 | 5,269.02 | 0 | 0 | 91767 |
34 | 25 | 41.14 | 1 | Dissatisfaction | Service dissatisfaction | 66 | Dobbins | 5,411 | One Year | United States | 3685-YLCMQ | Churned | 0 | 1 | Male | 1 | Fiber Optic | 39.381174, -121.21191 | 39.381174 | -121.21191 | 0 | 104.65 | 1 | 0 | 0 | Offer B | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 614 | 1 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 1 | 58 | 6,219.6 | 40 | 2,386.12 | 0 | 8,645.72 | 0 | 0 | 95935 |
29 | 41 | 49.74 | 0 | null | null | 54 | Fremont | 6,035 | Two Year | United States | 6625-IUTTT | Stayed | 0 | 1 | Male | 1 | Cable | 37.572273, -121.964583 | 37.572273 | -121.964583 | 0 | 65.55 | 0 | 0 | 0 | Offer A | 0 | 1 | 0 | 0 | Bank Withdrawal | 1 | 66,543 | 0 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 0 | 67 | 4,361.55 | 40 | 3,332.58 | 0 | 7,734.13 | 1 | 0 | 94536 |
34 | 13 | 20.27 | 0 | null | null | 26 | Potter Valley | 4,093 | One Year | United States | 4759-PXTAN | Stayed | 0 | 0 | Female | 1 | DSL | 39.408634, -123.045516 | 39.408634 | -123.045516 | 1 | 80.1 | 1 | 0 | 7 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 1,884 | 1 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 59 | 4,693.2 | 0 | 1,195.93 | 0 | 5,889.13 | 0 | 1 | 95469 |
57 | 11 | 17.19 | 0 | null | null | 43 | Carlotta | 5,763 | Month-to-Month | United States | 4338-EYCER | Stayed | 0 | 0 | Male | 1 | DSL | 40.497283, -123.93037 | 40.497283 | -123.93037 | 1 | 54.6 | 0 | 0 | 4 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 1,072 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 21 | 1,125.2 | 0 | 360.99 | 0 | 1,486.19 | 0 | 1 | 95528 |
62 | 17 | 43.51 | 1 | Price | Long distance charges | 90 | Pine Grove | 3,716 | Month-to-Month | United States | 0876-WDUUZ | Churned | 0 | 0 | Female | 1 | Fiber Optic | 38.400264, -120.641274 | 38.400264 | -120.641274 | 0 | 85.4 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Credit Card | 1 | 4,354 | 1 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 0 | 5 | 425.9 | 0 | 217.55 | 0 | 643.45 | 0 | 1 | 95665 |
21 | 0 | 38.6 | 0 | null | null | 70 | Santa Cruz | 3,402 | Month-to-Month | United States | 4712-UYOOI | Stayed | 1 | 0 | Female | 0 | null | 36.993451, -122.098858 | 36.993451 | -122.098858 | 1 | 20 | 0 | 3 | 4 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 43,192 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 20 | 417.65 | 0 | 772 | 9.73 | 1,179.92 | 1 | 0 | 95060 |