Age
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80
| Avg Monthly GB Download
int64 0
85
| Avg Monthly Long Distance Charges
float64 0
50
| Churn
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1
| Churn Category
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values | Churn Reason
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values | Churn Score
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96
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22
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6.5k
| Contract
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values | Country
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value | Customer ID
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10
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values | Dependents
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| Device Protection Plan
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1
| Gender
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values | Internet Service
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1
| Internet Type
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values | Lat Long
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22
| Latitude
float64 32.6
42
| Longitude
float64 -124.3
-114.19
| Married
int64 0
1
| Monthly Charge
float64 18.3
119
| Multiple Lines
int64 0
1
| Number of Dependents
int64 0
8
| Number of Referrals
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11
| Offer
stringclasses 5
values | Online Backup
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1
| Online Security
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1
| Paperless Billing
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1
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values | Phone Service
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1
| Population
int64 11
105k
| Premium Tech Support
int64 0
1
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value | Referred a Friend
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1
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5
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1
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value | Streaming Movies
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1
| Streaming Music
int64 0
1
| Streaming TV
int64 0
1
| Tenure in Months
int64 1
72
| Total Charges
float64 18.8
8.67k
| Total Extra Data Charges
int64 0
150
| Total Long Distance Charges
float64 0
3.56k
| Total Refunds
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49.8
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|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
41 | 23 | 42.92 | 1 | Dissatisfaction | Network reliability | 81 | Gridley | 3,486 | Month-to-Month | United States | 8761-NSOBC | Churned | 0 | 0 | Male | 1 | Fiber Optic | 39.346898, -121.759537 | 39.346898 | -121.759537 | 0 | 100.55 | 0 | 0 | 0 | null | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 9,763 | 1 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 1 | 44 | 4,398.15 | 0 | 1,888.48 | 0 | 6,286.63 | 0 | 1 | 95948 |
64 | 29 | 4.71 | 0 | null | null | 71 | Santa Ana | 4,374 | Two Year | United States | 8619-IJNDK | Stayed | 0 | 1 | Female | 1 | DSL | 33.748635, -117.906125 | 33.748635 | -117.906125 | 1 | 64.05 | 0 | 0 | 10 | null | 1 | 1 | 0 | 1 | Credit Card | 1 | 70,011 | 1 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 71 | 4,492.9 | 0 | 334.41 | 0 | 4,827.31 | 0 | 1 | 92703 |
64 | 28 | 33.41 | 1 | Competitor | Competitor had better devices | 71 | Adin | 4,278 | Month-to-Month | United States | 0742-NXBGR | Churned | 0 | 1 | Female | 1 | Fiber Optic | 41.171578, -120.913161 | 41.171578 | -120.913161 | 0 | 82.3 | 0 | 0 | 0 | Offer E | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 615 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 1 | 82.3 | 0 | 33.41 | 0 | 115.71 | 0 | 1 | 96006 |
59 | 18 | 39.68 | 1 | Competitor | Competitor had better devices | 74 | San Jose | 4,249 | Month-to-Month | United States | 9763-PDTKK | Churned | 0 | 1 | Female | 1 | Fiber Optic | 37.343827, -121.883119 | 37.343827 | -121.883119 | 0 | 94.4 | 0 | 0 | 0 | Offer E | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 52,334 | 1 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 0 | 4 | 387.2 | 0 | 158.72 | 0 | 545.92 | 0 | 1 | 95112 |
39 | 53 | 9 | 0 | null | null | 54 | Cantua Creek | 5,969 | Month-to-Month | United States | 1453-RZFON | Joined | 1 | 0 | Female | 1 | Cable | 36.488056, -120.407691 | 36.488056 | -120.407691 | 0 | 49.9 | 0 | 3 | 0 | Offer E | 0 | 1 | 0 | 0 | Credit Card | 1 | 1,766 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 1 | 49.9 | 0 | 9 | 0 | 58.9 | 0 | 1 | 93608 |
69 | 2 | 15.85 | 0 | null | null | 80 | Benton | 5,933 | Two Year | United States | 2499-AJYUA | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 37.653947, -118.231443 | 37.653947 | -118.231443 | 1 | 110.8 | 1 | 0 | 8 | Offer A | 1 | 0 | 1 | 1 | Credit Card | 1 | 340 | 1 | Q3 | 1 | 5 | 1 | California | 1 | 0 | 1 | 72 | 7,882.25 | 0 | 1,141.2 | 0 | 9,023.45 | 0 | 1 | 93512 |
60 | 0 | 2.69 | 0 | null | null | 74 | Crows Landing | 5,949 | Month-to-Month | United States | 0178-CIIKR | Joined | 0 | 0 | Female | 0 | null | 37.435664, -121.049056 | 37.435664 | -121.049056 | 0 | 19.95 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 1,508 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 3 | 58 | 0 | 8.07 | 0 | 66.07 | 0 | 0 | 95313 |
68 | 17 | 48.51 | 0 | null | null | 56 | Shandon | 5,881 | Two Year | United States | 7503-MIOGA | Stayed | 0 | 1 | Female | 1 | Cable | 35.634488, -120.293534 | 35.634488 | -120.293534 | 1 | 89.85 | 1 | 0 | 0 | Offer A | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 1,255 | 1 | Q3 | 0 | 3 | 1 | California | 1 | 0 | 1 | 72 | 6,697.35 | 0 | 3,492.72 | 0 | 10,190.07 | 0 | 1 | 93461 |
65 | 30 | 41.17 | 0 | null | null | 76 | El Cerrito | 4,103 | Two Year | United States | 8818-DOPVL | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 37.924838, -122.289145 | 37.924838 | -122.289145 | 0 | 104.45 | 1 | 0 | 0 | Offer B | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 23,141 | 0 | Q3 | 0 | 3 | 1 | California | 1 | 1 | 1 | 46 | 4,863.85 | 0 | 1,893.82 | 36.78 | 6,720.89 | 0 | 1 | 94530 |
47 | 6 | 3.26 | 0 | null | null | 41 | Standish | 2,074 | One Year | United States | 3205-MXZRA | Stayed | 0 | 0 | Male | 1 | DSL | 40.346634, -120.386422 | 40.346634 | -120.386422 | 0 | 59.45 | 0 | 0 | 0 | Offer C | 0 | 0 | 0 | 0 | Credit Card | 1 | 408 | 1 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 1 | 26 | 1,507 | 0 | 84.76 | 0 | 1,591.76 | 0 | 1 | 96128 |
25 | 76 | 48.98 | 0 | null | null | 53 | Los Angeles | 6,407 | Two Year | United States | 3638-WEABW | Stayed | 0 | 0 | Female | 1 | Cable | 34.046174, -118.446333 | 34.046174 | -118.446333 | 1 | 59.9 | 1 | 0 | 1 | Offer B | 1 | 0 | 1 | 1 | Credit Card | 1 | 41,175 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 58 | 3,505.1 | 0 | 2,840.84 | 0 | 6,345.94 | 1 | 1 | 90025 |
30 | 30 | 28.58 | 0 | null | null | 23 | Beaumont | 5,007 | Two Year | United States | 7398-HPYZQ | Stayed | 0 | 1 | Male | 1 | Cable | 33.946982, -116.977672 | 33.946982 | -116.977672 | 1 | 90.55 | 1 | 0 | 2 | Offer A | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 17,721 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 71 | 6,404 | 0 | 2,029.18 | 0 | 8,433.18 | 0 | 1 | 92223 |
25 | 0 | 24.57 | 0 | null | null | 74 | Covina | 2,347 | Two Year | United States | 0754-EEBDC | Stayed | 1 | 0 | Male | 0 | null | 34.084747, -117.886844 | 34.084747 | -117.886844 | 1 | 19.9 | 0 | 1 | 1 | Offer E | 0 | 0 | 0 | 1 | Mailed Check | 1 | 17,554 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 4 | 76.65 | 0 | 98.28 | 0 | 174.93 | 1 | 0 | 91723 |
50 | 20 | 33.66 | 0 | null | null | 31 | Clements | 4,294 | Month-to-Month | United States | 9812-GHVRI | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 38.227285, -121.02789 | 38.227285 | -121.02789 | 0 | 83.85 | 1 | 0 | 0 | Offer B | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 722 | 0 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 0 | 40 | 3,532.25 | 0 | 1,346.4 | 0 | 4,878.65 | 0 | 1 | 95227 |
68 | 25 | 41.83 | 1 | Dissatisfaction | Service dissatisfaction | 96 | Los Angeles | 2,516 | Month-to-Month | United States | 6015-VVHHE | Churned | 0 | 0 | Female | 1 | Fiber Optic | 34.110845, -118.259595 | 34.110845 | -118.259595 | 0 | 83.15 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 29,310 | 0 | Q3 | 0 | 3 | 1 | California | 0 | 0 | 1 | 5 | 446.05 | 0 | 209.15 | 0 | 655.2 | 0 | 1 | 90039 |
54 | 17 | 1.31 | 0 | null | null | 76 | Morgan Hill | 4,545 | Two Year | United States | 0815-MFZGM | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 37.161544, -121.649371 | 37.161544 | -121.649371 | 1 | 99 | 0 | 0 | 9 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 41,707 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 42 | 4,135 | 0 | 55.02 | 0 | 4,190.02 | 0 | 1 | 95037 |
34 | 21 | 3.95 | 0 | null | null | 63 | Santa Monica | 4,741 | One Year | United States | 7123-WQUHX | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 34.015481, -118.493231 | 34.015481 | -118.493231 | 0 | 95 | 1 | 0 | 0 | Offer C | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 5,221 | 1 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 1 | 38 | 3,605.6 | 0 | 150.1 | 0 | 3,755.7 | 0 | 1 | 90401 |
51 | 0 | 20.6 | 0 | null | null | 46 | Irvine | 4,368 | Two Year | United States | 8067-NIOYM | Stayed | 1 | 0 | Female | 0 | null | 33.720359, -117.733655 | 33.720359 | -117.733655 | 1 | 21.1 | 0 | 3 | 9 | Offer C | 0 | 0 | 1 | 1 | Credit Card | 1 | 2,762 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 24 | 490.65 | 0 | 494.4 | 0 | 985.05 | 0 | 0 | 92602 |
62 | 15 | 37.11 | 0 | null | null | 62 | Clayton | 2,729 | Month-to-Month | United States | 8467-WYNSR | Stayed | 0 | 0 | Male | 1 | DSL | 37.881842, -121.848111 | 37.881842 | -121.848111 | 0 | 55.1 | 0 | 0 | 0 | null | 0 | 1 | 0 | 0 | Mailed Check | 1 | 14,239 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 22 | 1,253.15 | 0 | 816.42 | 0 | 2,069.57 | 0 | 1 | 94517 |
51 | 15 | 3 | 1 | Competitor | Competitor made better offer | 72 | Anza | 4,734 | Month-to-Month | United States | 8625-AZYZY | Churned | 0 | 1 | Male | 1 | Fiber Optic | 33.527605, -116.666551 | 33.527605 | -116.666551 | 1 | 104.65 | 1 | 0 | 2 | Offer C | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 3,745 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 24 | 2,542.45 | 0 | 72 | 0 | 2,614.45 | 0 | 1 | 92539 |
56 | 0 | 27.62 | 0 | null | null | 58 | Standish | 3,163 | Two Year | United States | 1843-TLSGD | Stayed | 1 | 0 | Female | 0 | null | 40.346634, -120.386422 | 40.346634 | -120.386422 | 1 | 20.85 | 0 | 3 | 6 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 408 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 13 | 272.35 | 0 | 359.06 | 0 | 631.41 | 0 | 0 | 96128 |
69 | 21 | 4.14 | 0 | null | null | 77 | Chula Vista | 6,034 | One Year | United States | 7921-LMDFQ | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 32.636792, -117.054989 | 32.636792 | -117.054989 | 0 | 94 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 74,025 | 0 | Q3 | 0 | 4 | 1 | California | 1 | 1 | 1 | 51 | 4,905.75 | 0 | 211.14 | 0 | 5,116.89 | 0 | 1 | 91910 |
61 | 26 | 37.83 | 1 | Competitor | Competitor had better devices | 68 | Sacramento | 3,794 | Month-to-Month | United States | 3473-XIIIT | Churned | 0 | 0 | Female | 1 | Cable | 38.517295, -121.439819 | 38.517295 | -121.439819 | 1 | 100 | 1 | 0 | 1 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 30,580 | 0 | Q3 | 1 | 1 | 0 | California | 1 | 1 | 1 | 16 | 1,534.75 | 0 | 605.28 | 0 | 2,140.03 | 0 | 1 | 95824 |
47 | 20 | 10.36 | 0 | null | null | 66 | Monrovia | 2,545 | Month-to-Month | United States | 6483-OATDN | Stayed | 1 | 0 | Male | 1 | DSL | 34.1528, -118.000482 | 34.1528 | -118.000482 | 1 | 51.3 | 0 | 1 | 7 | null | 0 | 1 | 1 | 1 | Credit Card | 1 | 41,067 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 8 | 411.6 | 0 | 82.88 | 15.02 | 479.46 | 0 | 1 | 91016 |
41 | 19 | 0 | 0 | null | null | 71 | Alhambra | 4,451 | Two Year | United States | 5126-RCXYW | Stayed | 1 | 1 | Male | 1 | DSL | 34.074736, -118.145959 | 34.074736 | -118.145959 | 1 | 46 | 0 | 1 | 0 | Offer B | 0 | 0 | 0 | 1 | Credit Card | 0 | 30,635 | 1 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 0 | 54 | 2,424.05 | 90 | 0 | 0 | 2,514.05 | 0 | 0 | 91803 |
62 | 23 | 0 | 0 | null | null | 26 | Los Angeles | 2,469 | Month-to-Month | United States | 6137-MFAJN | Stayed | 0 | 0 | Female | 1 | Cable | 34.008293, -118.346766 | 34.008293 | -118.346766 | 0 | 44.8 | 0 | 0 | 0 | null | 1 | 1 | 1 | 0 | Bank Withdrawal | 0 | 30,852 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 48 | 2,104.55 | 0 | 0 | 0 | 2,104.55 | 0 | 1 | 90008 |
56 | 0 | 4.9 | 0 | null | null | 73 | Healdsburg | 5,707 | Two Year | United States | 2097-YVPKN | Stayed | 0 | 0 | Male | 0 | null | 38.618347, -122.908422 | 38.618347 | -122.908422 | 0 | 25.75 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 17,979 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 65 | 1,654.75 | 0 | 318.5 | 41.74 | 1,931.51 | 0 | 0 | 95448 |
63 | 0 | 13.08 | 0 | null | null | 42 | Midway City | 4,496 | Month-to-Month | United States | 8048-DSDFQ | Joined | 0 | 0 | Male | 0 | null | 33.744439, -117.98588 | 33.744439 | -117.98588 | 0 | 20.2 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 8,660 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 1 | 20.2 | 0 | 13.08 | 0 | 33.28 | 0 | 0 | 92655 |
34 | 3 | 32.92 | 1 | Other | Moved | 69 | Mi Wuk Village | 2,502 | Month-to-Month | United States | 5494-HECPR | Churned | 0 | 0 | Female | 1 | Fiber Optic | 38.121601, -120.133915 | 38.121601 | -120.133915 | 0 | 80.25 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 1,278 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 1 | 1 | 80.25 | 0 | 32.92 | 0 | 113.17 | 0 | 1 | 95346 |
31 | 0 | 4.72 | 0 | null | null | 75 | Temecula | 4,260 | Two Year | United States | 7167-PCEYD | Stayed | 0 | 0 | Male | 0 | null | 33.507255, -117.029473 | 33.507255 | -117.029473 | 0 | 19.8 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 46,171 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 67 | 1,311.3 | 0 | 316.24 | 0 | 1,627.54 | 0 | 0 | 92592 |
35 | 25 | 0 | 0 | null | null | 46 | Los Angeles | 5,748 | Two Year | United States | 8165-CBKXO | Stayed | 1 | 1 | Male | 1 | Cable | 34.02381, -118.156582 | 34.02381 | -118.156582 | 1 | 56.75 | 0 | 3 | 4 | null | 1 | 0 | 1 | 1 | Credit Card | 0 | 68,701 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 66 | 3,708.4 | 0 | 0 | 0 | 3,708.4 | 0 | 1 | 90022 |
57 | 9 | 4.5 | 0 | null | null | 66 | Rancho Santa Fe | 5,229 | Two Year | United States | 0513-RBGPE | Stayed | 0 | 1 | Male | 1 | DSL | 32.99356, -117.207121 | 32.99356 | -117.207121 | 1 | 62.8 | 1 | 0 | 6 | null | 0 | 1 | 1 | 1 | Credit Card | 1 | 1,072 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 37 | 2,278.75 | 0 | 166.5 | 16.97 | 2,428.28 | 0 | 1 | 92091 |
20 | 52 | 4.76 | 0 | null | null | 26 | Beaumont | 4,633 | Two Year | United States | 6283-GITPX | Stayed | 1 | 1 | Male | 1 | DSL | 33.946982, -116.977672 | 33.946982 | -116.977672 | 0 | 76.9 | 0 | 3 | 0 | Offer A | 1 | 1 | 1 | 0 | Credit Card | 1 | 17,721 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 71 | 5,522.7 | 0 | 337.96 | 0 | 5,860.66 | 1 | 1 | 92223 |
63 | 28 | 27.7 | 1 | Competitor | Competitor had better devices | 84 | Stockton | 5,855 | Two Year | United States | 5013-SBUIH | Churned | 0 | 0 | Female | 1 | Fiber Optic | 37.959706, -121.287669 | 37.959706 | -121.287669 | 0 | 109.65 | 1 | 0 | 0 | null | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 7,071 | 1 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 50 | 5,551.15 | 0 | 1,385 | 0 | 6,936.15 | 0 | 1 | 95202 |
51 | 24 | 33.37 | 0 | null | null | 51 | Los Altos | 5,935 | One Year | United States | 8565-HBFNN | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 37.352911, -122.093002 | 37.352911 | -122.093002 | 1 | 107.2 | 1 | 0 | 8 | Offer A | 1 | 1 | 1 | 1 | Credit Card | 1 | 21,496 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 0 | 69 | 7,317.1 | 0 | 2,302.53 | 0 | 9,619.63 | 0 | 1 | 94024 |
44 | 24 | 45.7 | 1 | Competitor | Competitor had better devices | 86 | Pleasant Hill | 5,011 | Month-to-Month | United States | 4446-BZKHU | Churned | 0 | 1 | Male | 1 | Fiber Optic | 37.95338, -122.076886 | 37.95338 | -122.076886 | 1 | 105.55 | 1 | 0 | 1 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 32,685 | 0 | Q3 | 1 | 1 | 0 | California | 1 | 1 | 1 | 61 | 6,281.45 | 0 | 2,787.7 | 0 | 9,069.15 | 0 | 1 | 94523 |
53 | 9 | 0 | 1 | Price | Lack of affordable download/upload speed | 88 | Oakhurst | 2,548 | Month-to-Month | United States | 1740-CSDJP | Churned | 0 | 0 | Male | 1 | DSL | 37.648647, -119.231447 | 37.648647 | -119.231447 | 0 | 35.25 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 0 | 8,521 | 0 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 0 | 1 | 35.25 | 0 | 0 | 0 | 35.25 | 0 | 1 | 93644 |
47 | 0 | 6.86 | 0 | null | null | 35 | Santa Maria | 2,195 | One Year | United States | 5619-XZZKR | Stayed | 0 | 0 | Male | 0 | null | 34.943523, -120.256729 | 34.943523 | -120.256729 | 0 | 19.95 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 30,540 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 4 | 68.2 | 0 | 27.44 | 0 | 95.64 | 0 | 0 | 93454 |
63 | 19 | 21.72 | 0 | null | null | 21 | Indio | 3,409 | Month-to-Month | United States | 3370-GQEAL | Stayed | 1 | 0 | Male | 1 | Fiber Optic | 33.713891, -116.237257 | 33.713891 | -116.237257 | 1 | 85.45 | 1 | 2 | 9 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 56,307 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 30 | 2,509.95 | 120 | 651.6 | 23.13 | 3,258.42 | 0 | 0 | 92201 |
72 | 28 | 16.36 | 0 | null | null | 25 | San Diego | 2,415 | One Year | United States | 4115-NZRKS | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 32.716007, -117.117462 | 32.716007 | -117.117462 | 0 | 89.15 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 47,140 | 0 | Q3 | 0 | 5 | 1 | California | 1 | 0 | 1 | 7 | 574.35 | 0 | 114.52 | 0 | 688.87 | 0 | 1 | 92102 |
57 | 0 | 37.9 | 0 | null | null | 59 | Irvine | 3,591 | Month-to-Month | United States | 8387-UGUSU | Stayed | 1 | 0 | Female | 0 | null | 33.680302, -117.833296 | 33.680302 | -117.833296 | 1 | 20.05 | 0 | 1 | 3 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 22,499 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 15 | 284.3 | 0 | 568.5 | 0 | 852.8 | 0 | 0 | 92614 |
42 | 29 | 11.79 | 0 | null | null | 41 | Los Angeles | 2,569 | Month-to-Month | United States | 4080-IIARD | Stayed | 0 | 0 | Female | 1 | DSL | 33.958149, -118.308441 | 33.958149 | -118.308441 | 1 | 76.2 | 1 | 0 | 1 | Offer D | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 47,107 | 1 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 1 | 13 | 981.45 | 0 | 153.27 | 0 | 1,134.72 | 0 | 1 | 90047 |
37 | 23 | 0 | 0 | null | null | 60 | Paramount | 3,314 | One Year | United States | 3739-YBWAB | Stayed | 0 | 1 | Male | 1 | Cable | 33.897122, -118.164432 | 33.897122 | -118.164432 | 1 | 35.35 | 0 | 0 | 7 | Offer C | 0 | 1 | 0 | 1 | Mailed Check | 0 | 55,306 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 36 | 1,317.95 | 0 | 0 | 0 | 1,317.95 | 0 | 1 | 90723 |
70 | 23 | 48.95 | 1 | Price | Price too high | 71 | Perris | 4,684 | Month-to-Month | United States | 1833-VGRUM | Churned | 0 | 0 | Female | 1 | Fiber Optic | 33.787298, -117.320676 | 33.787298 | -117.320676 | 0 | 74.2 | 1 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 36,817 | 0 | Q3 | 0 | 2 | 1 | California | 0 | 0 | 0 | 1 | 74.2 | 0 | 48.95 | 0 | 123.15 | 0 | 1 | 92570 |
19 | 58 | 44.36 | 1 | Dissatisfaction | Network reliability | 89 | Los Angeles | 2,833 | Month-to-Month | United States | 3658-KIBGF | Churned | 0 | 0 | Female | 1 | DSL | 34.137411, -118.328915 | 34.137411 | -118.328915 | 0 | 54.9 | 0 | 0 | 0 | null | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 21,728 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 1 | 0 | 1 | 54.9 | 0 | 44.36 | 0 | 99.26 | 1 | 1 | 90068 |
45 | 0 | 37.79 | 0 | null | null | 70 | March Air Reserve Base | 5,987 | Two Year | United States | 2560-WBWXF | Stayed | 0 | 0 | Male | 0 | null | 33.888323, -117.277533 | 33.888323 | -117.277533 | 0 | 24.15 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 1,005 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 68 | 1,498.85 | 0 | 2,569.72 | 0 | 4,068.57 | 0 | 0 | 92518 |
55 | 24 | 16.29 | 1 | Dissatisfaction | Lack of self-service on Website | 69 | Torrance | 5,657 | Month-to-Month | United States | 9850-OWRHQ | Churned | 0 | 0 | Female | 1 | Fiber Optic | 33.833181, -118.292062 | 33.833181 | -118.292062 | 1 | 74.1 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 17,058 | 0 | Q3 | 1 | 1 | 0 | California | 0 | 0 | 0 | 3 | 228 | 0 | 48.87 | 0 | 276.87 | 0 | 1 | 90502 |
51 | 10 | 0 | 1 | Price | Lack of affordable download/upload speed | 90 | Pope Valley | 4,359 | Month-to-Month | United States | 7240-ETPTR | Churned | 0 | 1 | Female | 1 | DSL | 38.672708, -122.403219 | 38.672708 | -122.403219 | 1 | 48.75 | 0 | 0 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 0 | 494 | 0 | Q3 | 1 | 2 | 0 | California | 1 | 1 | 1 | 9 | 442.2 | 10 | 0 | 0 | 452.2 | 0 | 0 | 94567 |
53 | 25 | 17.07 | 0 | null | null | 36 | Delhi | 4,954 | One Year | United States | 8259-DZLIZ | Stayed | 1 | 0 | Female | 1 | DSL | 37.422961, -120.765493 | 37.422961 | -120.765493 | 1 | 53.85 | 1 | 2 | 10 | Offer B | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 10,159 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 64 | 3,399.85 | 0 | 1,092.48 | 0 | 4,492.33 | 0 | 1 | 95315 |
41 | 2 | 0 | 0 | null | null | 50 | Pleasanton | 4,452 | Month-to-Month | United States | 2908-ZTPNF | Stayed | 0 | 0 | Female | 1 | Cable | 37.633361, -121.862395 | 37.633361 | -121.862395 | 0 | 34.85 | 0 | 0 | 0 | Offer C | 1 | 0 | 1 | 0 | Bank Withdrawal | 0 | 36,669 | 1 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 36 | 1,267.2 | 0 | 0 | 0 | 1,267.2 | 0 | 1 | 94566 |
77 | 5 | 14.52 | 1 | Competitor | Competitor made better offer | 65 | Santa Barbara | 2,728 | Month-to-Month | United States | 5099-BAILX | Churned | 0 | 1 | Male | 1 | Fiber Optic | 34.419203, -119.710008 | 34.419203 | -119.710008 | 1 | 110.75 | 1 | 0 | 1 | Offer B | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 31,727 | 1 | Q3 | 1 | 2 | 1 | California | 1 | 0 | 1 | 43 | 4,687.9 | 0 | 624.36 | 0 | 5,312.26 | 0 | 1 | 93101 |
49 | 17 | 19.8 | 1 | Other | Don't know | 76 | Temecula | 3,378 | One Year | United States | 0628-CNQRM | Churned | 0 | 1 | Male | 1 | Cable | 33.507255, -117.029473 | 33.507255 | -117.029473 | 1 | 67.5 | 0 | 0 | 1 | null | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 46,171 | 1 | Q3 | 1 | 1 | 0 | California | 0 | 0 | 1 | 22 | 1,544.05 | 0 | 435.6 | 0 | 1,979.65 | 0 | 1 | 92592 |
32 | 0 | 15.02 | 0 | null | null | 76 | Valencia | 5,411 | Two Year | United States | 7157-SMCFK | Stayed | 1 | 0 | Male | 0 | null | 34.43987, -118.644609 | 34.43987 | -118.644609 | 0 | 19.75 | 0 | 2 | 0 | Offer B | 0 | 0 | 0 | 0 | Mailed Check | 1 | 24,977 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 61 | 1,124.2 | 0 | 916.22 | 0 | 2,040.42 | 0 | 0 | 91355 |
21 | 42 | 29.74 | 0 | null | null | 36 | Los Angeles | 5,269 | Month-to-Month | United States | 6435-SRWBJ | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 34.137411, -118.328915 | 34.137411 | -118.328915 | 0 | 82.75 | 1 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 21,728 | 1 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 5 | 417.75 | 0 | 148.7 | 0 | 566.45 | 1 | 1 | 90068 |
54 | 20 | 46.91 | 0 | null | null | 29 | Bakersfield | 5,886 | Month-to-Month | United States | 2371-JQHZZ | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 35.280113, -118.962329 | 35.280113 | -118.962329 | 1 | 93 | 1 | 0 | 7 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 59,195 | 0 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 24 | 2,248.05 | 40 | 1,125.84 | 0 | 3,413.89 | 0 | 0 | 93307 |
45 | 16 | 19.39 | 0 | null | null | 71 | Lindsay | 5,274 | Month-to-Month | United States | 5382-TEMLV | Stayed | 0 | 0 | Male | 1 | DSL | 36.205465, -119.085807 | 36.205465 | -119.085807 | 0 | 50.9 | 0 | 0 | 0 | null | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 15,508 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 45 | 2,298.55 | 0 | 872.55 | 0 | 3,171.1 | 0 | 1 | 93247 |
39 | 4 | 22.34 | 0 | null | null | 80 | French Gulch | 5,167 | Month-to-Month | United States | 6968-GMKPR | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 40.740138, -122.587476 | 40.740138 | -122.587476 | 0 | 81.55 | 0 | 0 | 0 | Offer B | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 373 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 55 | 4,509.5 | 0 | 1,228.7 | 0 | 5,738.2 | 0 | 1 | 96033 |
69 | 3 | 47.06 | 0 | null | null | 48 | Camino | 4,374 | One Year | United States | 6896-SRVYQ | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 38.748316, -120.675512 | 38.748316 | -120.675512 | 0 | 73.85 | 0 | 0 | 0 | Offer B | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 4,829 | 0 | Q3 | 0 | 5 | 1 | California | 0 | 0 | 0 | 44 | 3,122.4 | 100 | 2,070.64 | 0 | 5,293.04 | 0 | 0 | 95709 |
20 | 51 | 10.05 | 0 | null | null | 58 | Los Angeles | 4,063 | Month-to-Month | United States | 1640-PLFMP | Joined | 0 | 0 | Female | 1 | Fiber Optic | 34.078991, -118.263804 | 34.078991 | -118.263804 | 0 | 70.25 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 73,686 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 1 | 70.25 | 10 | 10.05 | 0 | 90.3 | 1 | 0 | 90026 |
21 | 52 | 6.19 | 1 | Competitor | Competitor made better offer | 80 | San Diego | 2,565 | Month-to-Month | United States | 6390-DSAZX | Churned | 0 | 0 | Female | 1 | Fiber Optic | 32.85723, -117.209755 | 32.85723 | -117.209774 | 0 | 73.6 | 0 | 0 | 0 | null | 0 | 1 | 1 | 0 | Credit Card | 1 | 34,902 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 1 | 0 | 1 | 73.6 | 0 | 6.19 | 0 | 79.79 | 1 | 1 | 92122 |
42 | 27 | 40.86 | 0 | null | null | 75 | Westport | 4,937 | Two Year | United States | 1741-WTPON | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 39.724433, -123.767578 | 39.724433 | -123.767578 | 1 | 115.85 | 1 | 3 | 8 | Offer B | 1 | 1 | 0 | 1 | Credit Card | 1 | 309 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 56 | 6,567.9 | 0 | 2,288.16 | 0 | 8,856.06 | 0 | 1 | 95488 |
46 | 24 | 26.44 | 1 | Competitor | Competitor had better devices | 68 | Tomales | 5,667 | Month-to-Month | United States | 6166-ILMNY | Churned | 0 | 0 | Female | 1 | Fiber Optic | 38.240769, -122.901041 | 38.240769 | -122.901041 | 0 | 69.75 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 384 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 2 | 144.55 | 0 | 52.88 | 0 | 197.43 | 0 | 1 | 94971 |
61 | 20 | 28.55 | 0 | null | null | 61 | Shoshone | 2,748 | Month-to-Month | United States | 1163-ONYEY | Stayed | 1 | 1 | Male | 1 | Cable | 35.924252, -116.188668 | 35.924252 | -116.188668 | 1 | 74.55 | 1 | 2 | 4 | Offer B | 1 | 1 | 1 | 1 | Credit Card | 1 | 87 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 41 | 3,023.55 | 0 | 1,170.55 | 0 | 4,194.1 | 0 | 1 | 92384 |
57 | 0 | 44.88 | 0 | null | null | 67 | Oceanside | 3,838 | Month-to-Month | United States | 6319-QSUSR | Stayed | 1 | 0 | Female | 0 | null | 33.194742, -117.29032 | 33.194742 | -117.29032 | 0 | 19.7 | 0 | 1 | 0 | Offer D | 0 | 0 | 0 | 0 | Credit Card | 1 | 52,895 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 11 | 216.2 | 0 | 493.68 | 0 | 709.88 | 0 | 0 | 92056 |
19 | 0 | 40.28 | 0 | null | null | 58 | Santa Ana | 4,394 | Month-to-Month | United States | 5919-VCZYM | Joined | 0 | 0 | Male | 0 | null | 33.714829, -117.872941 | 33.714829 | -117.872941 | 0 | 20.05 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 62,634 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 2 | 42.7 | 0 | 80.56 | 0 | 123.26 | 1 | 0 | 92707 |
48 | 0 | 8.53 | 0 | null | null | 56 | Three Rivers | 5,092 | Two Year | United States | 4277-BWBML | Stayed | 1 | 0 | Male | 0 | null | 36.413433, -118.854708 | 36.413433 | -118.854708 | 1 | 19.95 | 0 | 2 | 0 | Offer A | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 2,318 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 72 | 1,322.85 | 0 | 614.16 | 0 | 1,937.01 | 0 | 0 | 93271 |
65 | 22 | 47.99 | 0 | null | null | 68 | Long Beach | 4,977 | Month-to-Month | United States | 5371-VYLSX | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 33.771612, -118.143866 | 33.771612 | -118.143866 | 0 | 83.4 | 1 | 0 | 0 | null | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 19,034 | 0 | Q3 | 0 | 3 | 1 | California | 0 | 0 | 0 | 50 | 4,113.7 | 0 | 2,399.5 | 0 | 6,513.2 | 0 | 1 | 90814 |
22 | 69 | 40.49 | 0 | null | null | 58 | Canyon Country | 6,398 | One Year | United States | 1347-KTTTA | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 34.422519, -118.420717 | 34.422519 | -118.420717 | 1 | 102.45 | 0 | 0 | 10 | Offer B | 1 | 0 | 1 | 1 | Credit Card | 1 | 59,259 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 64 | 6,654.1 | 0 | 2,591.36 | 0 | 9,245.46 | 1 | 1 | 91351 |
37 | 10 | 45.95 | 0 | null | null | 57 | Soda Springs | 4,280 | Two Year | United States | 5751-USDBL | Stayed | 1 | 1 | Male | 1 | Cable | 39.279068, -120.414275 | 39.279068 | -120.414275 | 1 | 81 | 0 | 1 | 1 | null | 0 | 1 | 0 | 1 | Mailed Check | 1 | 88 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 46 | 3,846.35 | 0 | 2,113.7 | 0 | 5,960.05 | 0 | 1 | 95728 |
46 | 0 | 2.76 | 0 | null | null | 49 | Fresno | 5,227 | Month-to-Month | United States | 9142-XMYJH | Stayed | 0 | 0 | Female | 0 | null | 36.732694, -119.783786 | 36.732694 | -119.783786 | 0 | 19.35 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 6,848 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 29 | 601.6 | 0 | 80.04 | 0 | 681.64 | 0 | 0 | 93721 |
54 | 22 | 2.83 | 0 | null | null | 53 | La Quinta | 3,819 | Month-to-Month | United States | 1685-BQULA | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 33.695532, -116.310571 | 33.695532 | -116.310571 | 0 | 93.4 | 1 | 0 | 0 | Offer B | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 23,971 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 40 | 3,756.4 | 0 | 113.2 | 4.18 | 3,865.42 | 0 | 1 | 92253 |
34 | 21 | 0 | 0 | null | null | 74 | Gazelle | 5,409 | Month-to-Month | United States | 7233-IOQNP | Stayed | 0 | 0 | Female | 1 | Cable | 41.411315, -122.697236 | 41.411315 | -122.697236 | 1 | 34 | 0 | 0 | 9 | Offer B | 0 | 1 | 0 | 1 | Bank Withdrawal | 0 | 392 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 43 | 1,505.35 | 0 | 0 | 49.22 | 1,456.13 | 0 | 1 | 96034 |
19 | 26 | 38.65 | 0 | null | null | 31 | Pomona | 5,457 | Month-to-Month | United States | 3589-PPVKW | Stayed | 0 | 0 | Male | 1 | DSL | 34.042286, -117.756106 | 34.042286 | -117.756106 | 0 | 44.4 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Credit Card | 1 | 69,974 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 9 | 348.15 | 0 | 347.85 | 0 | 696 | 1 | 1 | 91766 |
62 | 0 | 42.36 | 0 | null | null | 49 | Burbank | 5,733 | Two Year | United States | 7083-MIOPC | Stayed | 0 | 0 | Female | 0 | null | 34.174215, -118.345928 | 34.174215 | -118.345928 | 0 | 20.25 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 29,245 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 72 | 1,566.9 | 0 | 3,049.92 | 0 | 4,616.82 | 0 | 0 | 91505 |
71 | 19 | 8.38 | 1 | Dissatisfaction | Service dissatisfaction | 84 | Mather | 4,478 | Month-to-Month | United States | 9661-MHUMO | Churned | 1 | 0 | Male | 1 | DSL | 38.549822, -121.266725 | 38.549822 | -121.266725 | 1 | 49.25 | 0 | 1 | 3 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 929 | 1 | Q3 | 1 | 3 | 1 | California | 0 | 0 | 0 | 1 | 49.25 | 0 | 8.38 | 0 | 57.63 | 0 | 1 | 95655 |
26 | 39 | 30.73 | 1 | Competitor | Competitor had better devices | 84 | Walnut Creek | 5,225 | Month-to-Month | United States | 6993-OHLXR | Churned | 0 | 0 | Female | 1 | Fiber Optic | 37.900662, -122.052782 | 37.900662 | -122.052782 | 0 | 68.95 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 40,917 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 1 | 0 | 2 | 119.75 | 0 | 61.46 | 0 | 181.21 | 1 | 1 | 94596 |
63 | 26 | 0 | 0 | null | null | 44 | Berkeley | 2,519 | Two Year | United States | 9674-EHPPG | Stayed | 0 | 1 | Male | 1 | DSL | 37.897753, -122.279391 | 37.897753 | -122.279391 | 1 | 40.4 | 0 | 0 | 6 | Offer B | 0 | 1 | 0 | 1 | Credit Card | 0 | 11,889 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 46 | 1,842.7 | 80 | 0 | 0 | 1,922.7 | 0 | 0 | 94707 |
52 | 0 | 3.14 | 1 | Dissatisfaction | Service dissatisfaction | 66 | Brisbane | 4,152 | Month-to-Month | United States | 5766-ZJYBB | Churned | 0 | 0 | Male | 0 | null | 37.684694, -122.40712 | 37.684694 | -122.40712 | 0 | 19.4 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Mailed Check | 1 | 3,635 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 1 | 19.4 | 0 | 3.14 | 0 | 22.54 | 0 | 0 | 94005 |
29 | 41 | 33.89 | 1 | Attitude | Attitude of support person | 69 | Hemet | 2,856 | Month-to-Month | United States | 2737-YNGYW | Churned | 0 | 0 | Female | 1 | Fiber Optic | 33.739415, -116.968339 | 33.739415 | -116.968339 | 0 | 80.55 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 29,687 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 2 | 184.1 | 0 | 67.78 | 0 | 251.88 | 1 | 1 | 92543 |
25 | 46 | 16.05 | 0 | null | null | 36 | Idyllwild | 4,592 | Two Year | United States | 7101-HRBLJ | Stayed | 0 | 1 | Female | 1 | Cable | 33.755039, -116.741796 | 33.755039 | -116.741796 | 1 | 83.7 | 0 | 0 | 9 | null | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 3,588 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 72 | 6,096.9 | 0 | 1,155.6 | 0 | 7,252.5 | 1 | 1 | 92549 |
21 | 30 | 41.94 | 0 | null | null | 62 | Spring Valley | 3,515 | One Year | United States | 3511-APPBJ | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 32.726627, -116.994608 | 32.726627 | -116.994608 | 0 | 99.95 | 0 | 0 | 0 | null | 0 | 1 | 1 | 0 | Credit Card | 1 | 56,100 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 23 | 2,292.75 | 0 | 964.62 | 0 | 3,257.37 | 1 | 1 | 91977 |
23 | 52 | 32.5 | 0 | null | null | 73 | Hayward | 2,989 | One Year | United States | 1840-BIUOG | Stayed | 0 | 0 | Male | 1 | DSL | 37.62984, -122.120843 | 37.62984 | -122.120843 | 0 | 68.7 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 27,311 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 20 | 1,416.2 | 0 | 650 | 0 | 2,066.2 | 1 | 1 | 94545 |
25 | 59 | 0 | 0 | null | null | 35 | Canby | 4,003 | One Year | United States | 1337-BOZWO | Stayed | 1 | 1 | Male | 1 | DSL | 41.486953, -120.913975 | 41.486953 | -120.913975 | 1 | 46.4 | 0 | 2 | 2 | null | 1 | 0 | 0 | 1 | Credit Card | 0 | 417 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 1 | 18 | 812.4 | 0 | 0 | 0 | 812.4 | 1 | 1 | 96015 |
60 | 30 | 21.71 | 0 | null | null | 59 | Orange | 4,469 | Two Year | United States | 2773-OVBPK | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 33.828779, -117.848299 | 33.828779 | -117.848299 | 1 | 111.3 | 1 | 0 | 1 | Offer A | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 18,058 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 67 | 7,567.2 | 0 | 1,454.57 | 36.66 | 8,985.11 | 0 | 1 | 92865 |
48 | 57 | 15.71 | 0 | null | null | 63 | Grover Beach | 6,291 | Two Year | United States | 0730-BGQGF | Stayed | 1 | 1 | Male | 1 | DSL | 35.120833, -120.61843 | 35.120833 | -120.61843 | 1 | 90.3 | 1 | 3 | 1 | Offer A | 1 | 1 | 0 | 1 | Credit Card | 1 | 13,106 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 71 | 6,287.3 | 100 | 1,115.41 | 0 | 7,502.71 | 0 | 0 | 93433 |
65 | 0 | 49.94 | 0 | null | null | 76 | Santa Monica | 4,934 | Two Year | United States | 1167-OYZJF | Stayed | 0 | 0 | Female | 0 | null | 34.035849, -118.503508 | 34.035849 | -118.503508 | 1 | 20.05 | 0 | 0 | 7 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 11,509 | 0 | Q3 | 1 | 5 | 1 | California | 0 | 0 | 0 | 67 | 1,263.05 | 0 | 3,345.98 | 43.66 | 4,565.37 | 0 | 0 | 90402 |
29 | 59 | 38.78 | 0 | null | null | 25 | Surfside | 2,754 | Month-to-Month | United States | 6591-QGOYB | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 33.728273, -118.085304 | 33.728273 | -118.085304 | 0 | 106.65 | 1 | 0 | 0 | null | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 174 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 17 | 1,672.1 | 0 | 659.26 | 0 | 2,331.36 | 1 | 1 | 90743 |
36 | 57 | 9.05 | 0 | null | null | 64 | Boulevard | 3,274 | One Year | United States | 1956-YIFGE | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 32.677097, -116.304991 | 32.677097 | -116.304991 | 1 | 100.05 | 0 | 3 | 10 | null | 1 | 0 | 1 | 1 | Credit Card | 1 | 1,509 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 22 | 2,090.25 | 0 | 199.1 | 0 | 2,289.35 | 0 | 1 | 91905 |
30 | 0 | 3.51 | 0 | null | null | 39 | Pasadena | 4,442 | Two Year | United States | 6060-QBMGV | Stayed | 0 | 0 | Male | 0 | null | 34.139402, -118.128658 | 34.139402 | -118.128658 | 1 | 19.85 | 0 | 0 | 9 | Offer A | 0 | 0 | 0 | 1 | Credit Card | 1 | 23,742 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 70 | 1,433.8 | 0 | 245.7 | 45.47 | 1,634.03 | 0 | 0 | 91106 |
27 | 0 | 9.19 | 0 | null | null | 32 | Termo | 5,728 | Month-to-Month | United States | 8317-BVKSO | Stayed | 0 | 0 | Male | 0 | null | 41.027281, -120.669427 | 41.027281 | -120.669427 | 0 | 20.05 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 72 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 14 | 299.3 | 0 | 128.66 | 0 | 427.96 | 1 | 0 | 96132 |
28 | 41 | 45.14 | 1 | Competitor | Competitor offered more data | 88 | San Leandro | 2,455 | Month-to-Month | United States | 3842-IYKUE | Churned | 0 | 0 | Female | 1 | Fiber Optic | 37.687264, -122.15728 | 37.687264 | -122.15728 | 0 | 85.3 | 1 | 0 | 0 | Offer C | 1 | 0 | 0 | 0 | Credit Card | 1 | 19,815 | 1 | Q3 | 0 | 2 | 0 | California | 0 | 1 | 0 | 35 | 2,917.5 | 130 | 1,579.9 | 23.89 | 4,603.51 | 1 | 0 | 94579 |
59 | 28 | 32.15 | 1 | Competitor | Competitor had better devices | 90 | Brawley | 5,516 | Two Year | United States | 1150-WFARN | Churned | 0 | 1 | Female | 1 | Fiber Optic | 33.03933, -115.191857 | 33.03933 | -115.191857 | 1 | 108.75 | 1 | 0 | 1 | null | 0 | 1 | 1 | 1 | Credit Card | 1 | 23,394 | 1 | Q3 | 1 | 1 | 0 | California | 1 | 1 | 1 | 67 | 7,156.2 | 0 | 2,154.05 | 0 | 9,310.25 | 0 | 1 | 92227 |
42 | 26 | 32.29 | 0 | null | null | 25 | Mountain View | 4,778 | One Year | United States | 9391-YZEJW | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 37.419725, -122.062947 | 37.419725 | -122.062947 | 0 | 94 | 1 | 0 | 0 | Offer B | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 27,822 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 62 | 5,757.2 | 0 | 2,001.98 | 0 | 7,759.18 | 0 | 1 | 94043 |
58 | 22 | 38.09 | 1 | Dissatisfaction | Service dissatisfaction | 82 | Long Beach | 4,910 | Month-to-Month | United States | 0311-UNPFF | Churned | 0 | 0 | Female | 1 | Fiber Optic | 33.830099, -118.182239 | 33.830099 | -118.182239 | 0 | 88.8 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 31,556 | 0 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 1 | 26 | 2,274.35 | 50 | 990.34 | 0 | 3,314.69 | 0 | 0 | 90807 |
32 | 58 | 0 | 0 | null | null | 74 | San Jose | 2,715 | One Year | United States | 8319-QBEHW | Stayed | 1 | 0 | Male | 1 | Cable | 37.42765, -121.945416 | 37.42765 | -121.945416 | 0 | 39.95 | 0 | 3 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 0 | 9,657 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 1 | 26 | 1,023.75 | 0 | 0 | 0 | 1,023.75 | 0 | 1 | 95134 |
45 | 0 | 11.04 | 0 | null | null | 77 | Los Angeles | 5,279 | One Year | United States | 1680-VDCWW | Stayed | 0 | 0 | Male | 0 | null | 34.017697, -118.200577 | 34.017697 | -118.200577 | 1 | 19.8 | 0 | 0 | 10 | Offer D | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 47,487 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 12 | 202.25 | 0 | 132.48 | 0 | 334.73 | 0 | 0 | 90023 |
53 | 52 | 0 | 1 | Dissatisfaction | Lack of self-service on Website | 91 | Carlsbad | 2,635 | Month-to-Month | United States | 2933-FILNV | Churned | 1 | 0 | Female | 1 | DSL | 33.098018, -117.258203 | 33.098018 | -117.258203 | 1 | 24.4 | 0 | 3 | 0 | null | 0 | 0 | 1 | 1 | Credit Card | 0 | 43,161 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 2 | 36.55 | 0 | 0 | 0 | 36.55 | 0 | 1 | 92009 |
65 | 20 | 36.58 | 1 | Other | Moved | 68 | Long Beach | 3,645 | Month-to-Month | United States | 6686-YPGHK | Churned | 0 | 0 | Male | 1 | Fiber Optic | 33.823943, -118.111335 | 33.823943 | -118.111335 | 0 | 85.5 | 0 | 0 | 0 | null | 0 | 1 | 0 | 0 | Credit Card | 1 | 37,417 | 0 | Q3 | 0 | 3 | 1 | California | 1 | 1 | 0 | 47 | 4,042.3 | 50 | 1,719.26 | 0 | 5,811.56 | 0 | 0 | 90808 |
52 | 17 | 27.87 | 0 | null | null | 67 | Rio Dell | 4,318 | Two Year | United States | 1303-SRDOK | Stayed | 1 | 0 | Female | 1 | Fiber Optic | 40.485849, -124.163234 | 40.485849 | -124.163234 | 1 | 69.05 | 0 | 2 | 3 | Offer B | 0 | 0 | 1 | 1 | Credit Card | 1 | 3,284 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 55 | 3,842.6 | 0 | 1,532.85 | 0 | 5,375.45 | 0 | 1 | 95562 |
71 | 4 | 12.67 | 0 | null | null | 34 | Ravendale | 4,735 | Two Year | United States | 3898-GUYTS | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 40.845738, -120.322219 | 40.845738 | -120.322219 | 0 | 97.05 | 1 | 0 | 0 | null | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 61 | 1 | Q3 | 0 | 3 | 1 | California | 0 | 0 | 1 | 45 | 4,385.05 | 0 | 570.15 | 0 | 4,955.2 | 0 | 1 | 96123 |