Age
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80
| Avg Monthly GB Download
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85
| Avg Monthly Long Distance Charges
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50
| Churn
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1
| Churn Category
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values | Churn Reason
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96
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22
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6.5k
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| Gender
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values | Internet Service
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values | Lat Long
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| Latitude
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42
| Longitude
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-114.19
| Married
int64 0
1
| Monthly Charge
float64 18.3
119
| Multiple Lines
int64 0
1
| Number of Dependents
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8
| Number of Referrals
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11
| Offer
stringclasses 5
values | Online Backup
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| Paperless Billing
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105k
| Premium Tech Support
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1
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1
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value | Streaming Movies
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1
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1
| Tenure in Months
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72
| Total Charges
float64 18.8
8.67k
| Total Extra Data Charges
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150
| Total Long Distance Charges
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3.56k
| Total Refunds
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49.8
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|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
72 | 29 | 27.56 | 0 | null | null | 66 | Corona | 6,035 | Month-to-Month | United States | 8023-QHAIO | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 33.819385, -117.600213 | 33.819385 | -117.600213 | 1 | 76.85 | 1 | 0 | 7 | Offer B | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 60,294 | 1 | Q3 | 1 | 3 | 1 | California | 0 | 0 | 0 | 56 | 4,275.75 | 120 | 1,543.36 | 0 | 5,939.11 | 0 | 0 | 92882 |
49 | 8 | 30.5 | 0 | null | null | 76 | Redway | 5,723 | Two Year | United States | 9786-IJYDL | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 40.142256, -123.852927 | 40.142256 | -123.852927 | 0 | 113.2 | 1 | 0 | 0 | null | 1 | 1 | 1 | 0 | Credit Card | 1 | 1,851 | 1 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 35 | 3,914.05 | 0 | 1,067.5 | 0 | 4,981.55 | 0 | 1 | 95560 |
52 | 27 | 30.54 | 0 | null | null | 52 | Vina | 4,059 | Month-to-Month | United States | 9620-ENEJV | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 39.955164, -122.018567 | 39.955164 | -122.018567 | 0 | 70.55 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Credit Card | 1 | 439 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 6 | 433.95 | 0 | 183.24 | 0 | 617.19 | 0 | 1 | 96092 |
38 | 15 | 44.2 | 0 | null | null | 21 | Vallejo | 2,762 | Month-to-Month | United States | 6859-RKMZJ | Stayed | 0 | 0 | Male | 1 | DSL | 38.161321, -122.271588 | 38.161321 | -122.271588 | 1 | 55.05 | 0 | 0 | 6 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 42,209 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 11 | 608.15 | 0 | 486.2 | 0 | 1,094.35 | 0 | 1 | 94589 |
57 | 6 | 21.86 | 1 | Dissatisfaction | Network reliability | 73 | Ladera Ranch | 4,480 | Month-to-Month | United States | 5299-SJCZT | Churned | 0 | 1 | Male | 1 | Fiber Optic | 33.569186, -117.640055 | 33.569186 | -117.640055 | 0 | 101.55 | 1 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 350 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 3 | 298.35 | 0 | 65.58 | 0 | 363.93 | 0 | 1 | 92694 |
46 | 4 | 0 | 0 | null | null | 66 | River Pines | 5,489 | Two Year | United States | 0895-UADGO | Stayed | 0 | 0 | Male | 1 | Cable | 38.545775, -120.743325 | 38.545775 | -120.743325 | 0 | 44.55 | 0 | 0 | 0 | null | 0 | 1 | 1 | 0 | Mailed Check | 0 | 364 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 8 | 343.45 | 0 | 0 | 0 | 343.45 | 0 | 1 | 95675 |
79 | 11 | 28.88 | 0 | null | null | 67 | Vista | 4,494 | Two Year | United States | 2451-YMUXS | Stayed | 0 | 0 | Male | 1 | DSL | 33.22784, -117.200024 | 33.22784 | -117.200024 | 0 | 64.55 | 1 | 0 | 0 | Offer A | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 44,692 | 1 | Q3 | 0 | 3 | 1 | California | 0 | 0 | 0 | 67 | 4,250.1 | 0 | 1,934.96 | 0 | 6,185.06 | 0 | 1 | 92084 |
63 | 22 | 10.43 | 1 | Price | Price too high | 85 | Los Angeles | 5,383 | Month-to-Month | United States | 0337-CNPZE | Churned | 0 | 1 | Female | 1 | Fiber Optic | 34.050198, -118.210946 | 34.050198 | -118.210946 | 0 | 106.3 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 49,431 | 0 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 1 | 41 | 4,443.45 | 130 | 427.63 | 0 | 5,001.08 | 0 | 0 | 90033 |
48 | 0 | 46.86 | 0 | null | null | 79 | Thousand Oaks | 4,298 | Month-to-Month | United States | 6036-TTFYU | Stayed | 0 | 0 | Female | 0 | null | 34.191842, -118.822796 | 34.191842 | -118.822796 | 1 | 19.6 | 0 | 0 | 1 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 33,057 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 16 | 314.45 | 0 | 749.76 | 26.83 | 1,037.38 | 0 | 0 | 91362 |
36 | 19 | 0 | 1 | Attitude | Attitude of service provider | 68 | Walnut Creek | 4,414 | Month-to-Month | United States | 2187-LZGPL | Churned | 0 | 0 | Female | 1 | DSL | 37.900662, -122.052782 | 37.900662 | -122.052782 | 0 | 40.1 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 | Credit Card | 0 | 40,917 | 0 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 0 | 7 | 293.3 | 0 | 0 | 0 | 293.3 | 0 | 1 | 94596 |
29 | 59 | 31.27 | 0 | null | null | 69 | Oregon House | 5,724 | Two Year | United States | 5641-DMBFJ | Stayed | 0 | 1 | Female | 1 | DSL | 39.342587, -121.249833 | 39.342587 | -121.249833 | 1 | 84.3 | 1 | 0 | 1 | null | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 1,519 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 58 | 4,916.4 | 0 | 1,813.66 | 0 | 6,730.06 | 1 | 1 | 95962 |
24 | 0 | 22.78 | 0 | null | null | 41 | Fresno | 4,949 | Two Year | United States | 6585-WCEWR | Stayed | 1 | 0 | Male | 0 | null | 36.757345, -119.818274 | 36.757345 | -119.818274 | 1 | 20.35 | 0 | 1 | 1 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 16,346 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 72 | 1,354.4 | 0 | 1,640.16 | 0 | 2,994.56 | 1 | 0 | 93728 |
49 | 3 | 21.39 | 0 | null | null | 29 | Hathaway Pines | 4,740 | One Year | United States | 7445-WMRBW | Stayed | 0 | 1 | Female | 1 | DSL | 38.184914, -120.364085 | 38.184914 | -120.364085 | 0 | 73.85 | 1 | 0 | 0 | Offer B | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 335 | 1 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 1 | 48 | 3,581.4 | 60 | 1,026.72 | 0 | 4,668.12 | 0 | 0 | 95233 |
58 | 19 | 0 | 0 | null | null | 30 | Stanford | 2,990 | One Year | United States | 4198-VFOEA | Stayed | 0 | 0 | Female | 1 | DSL | 37.424342, -122.165641 | 37.424342 | -122.165641 | 0 | 33.6 | 0 | 0 | 0 | null | 0 | 1 | 1 | 0 | Mailed Check | 0 | 13,386 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 12 | 435.45 | 0 | 0 | 0 | 435.45 | 0 | 1 | 94305 |
25 | 0 | 18.63 | 0 | null | null | 40 | Sausalito | 3,960 | Month-to-Month | United States | 4781-ZXYGU | Joined | 1 | 0 | Male | 0 | null | 37.848641, -122.515692 | 37.848641 | -122.515692 | 1 | 20.15 | 0 | 2 | 7 | Offer E | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 11,213 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 1 | 20.15 | 0 | 18.63 | 0 | 38.78 | 1 | 0 | 94965 |
42 | 27 | 0 | 0 | null | null | 70 | Windsor | 5,623 | One Year | United States | 5989-OMNJE | Stayed | 0 | 1 | Female | 1 | DSL | 38.527297, -122.810044 | 38.527297 | -122.810044 | 1 | 57.6 | 0 | 0 | 6 | null | 1 | 1 | 0 | 1 | Bank Withdrawal | 0 | 23,701 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 24 | 1,367.75 | 0 | 0 | 0 | 1,367.75 | 0 | 1 | 95492 |
26 | 52 | 33.46 | 1 | Competitor | Competitor made better offer | 89 | San Rafael | 2,317 | Month-to-Month | United States | 9661-ACXBS | Churned | 0 | 1 | Female | 1 | Fiber Optic | 37.972662, -122.491452 | 37.972662 | -122.491452 | 0 | 105.2 | 1 | 0 | 0 | Offer B | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 40,239 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 42 | 4,400.75 | 0 | 1,405.32 | 40.15 | 5,765.92 | 1 | 1 | 94901 |
63 | 28 | 47.72 | 0 | null | null | 44 | Lakeshore | 2,110 | Month-to-Month | United States | 7382-DFJTU | Stayed | 0 | 1 | Male | 1 | DSL | 37.290606, -119.216328 | 37.290606 | -119.216328 | 0 | 55.2 | 0 | 0 | 0 | Offer D | 0 | 0 | 0 | 0 | Credit Card | 1 | 52 | 1 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 18 | 1,058.1 | 0 | 858.96 | 0 | 1,917.06 | 0 | 1 | 93634 |
38 | 5 | 45.59 | 0 | null | null | 20 | San Jacinto | 5,684 | Month-to-Month | United States | 1895-QTKDO | Joined | 0 | 0 | Female | 1 | DSL | 33.796568, -116.924723 | 33.796568 | -116.924723 | 0 | 43.95 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 21,349 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 1 | 43.95 | 0 | 45.59 | 0 | 89.54 | 0 | 1 | 92583 |
52 | 0 | 40.37 | 0 | null | null | 71 | Buellton | 4,501 | Two Year | United States | 6370-ZVHDV | Stayed | 0 | 0 | Female | 0 | null | 34.631362, -120.238218 | 34.631362 | -120.238218 | 1 | 25.3 | 1 | 0 | 1 | Offer B | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 4,644 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 61 | 1,554.9 | 0 | 2,462.57 | 0 | 4,017.47 | 0 | 0 | 93427 |
43 | 18 | 31.57 | 0 | null | null | 70 | Clipper Mills | 3,559 | Month-to-Month | United States | 5339-PXDVH | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 39.562239, -121.14836 | 39.562239 | -121.14836 | 0 | 90.65 | 1 | 0 | 0 | Offer E | 0 | 1 | 0 | 0 | Bank Withdrawal | 1 | 282 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 4 | 367.95 | 0 | 126.28 | 0 | 494.23 | 0 | 1 | 95930 |
63 | 0 | 4.76 | 0 | null | null | 43 | Vacaville | 3,595 | Month-to-Month | United States | 1784-BXEFA | Stayed | 0 | 0 | Female | 0 | null | 38.419088, -122.024568 | 38.419088 | -122.024568 | 0 | 20.55 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Mailed Check | 1 | 32,564 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 10 | 187.35 | 0 | 47.6 | 0 | 234.95 | 0 | 0 | 95688 |
47 | 4 | 0 | 1 | Attitude | Attitude of service provider | 95 | Baker | 2,563 | Month-to-Month | United States | 3806-DXQOM | Churned | 0 | 0 | Female | 1 | DSL | 35.28952, -116.092214 | 35.28952 | -116.092214 | 0 | 33.65 | 0 | 0 | 0 | Offer E | 1 | 1 | 1 | 0 | Bank Withdrawal | 0 | 904 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 4 | 137.85 | 0 | 0 | 0 | 137.85 | 0 | 1 | 92309 |
56 | 12 | 47.18 | 0 | null | null | 63 | West Covina | 4,207 | One Year | United States | 2239-CGBUZ | Stayed | 0 | 0 | Female | 1 | Cable | 34.061634, -117.893169 | 34.061634 | -117.893169 | 1 | 60.5 | 0 | 0 | 4 | Offer B | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 30,458 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 51 | 3,145.15 | 0 | 2,406.18 | 0 | 5,551.33 | 0 | 1 | 91791 |
77 | 8 | 37.09 | 0 | null | null | 65 | Avila Beach | 4,499 | One Year | United States | 1217-VASWC | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 35.186644, -120.728305 | 35.186644 | -120.728305 | 1 | 100.55 | 0 | 0 | 10 | Offer B | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 812 | 0 | Q3 | 1 | 4 | 1 | California | 1 | 1 | 1 | 43 | 4,304 | 0 | 1,594.87 | 0 | 5,898.87 | 0 | 1 | 93424 |
30 | 71 | 22.33 | 0 | null | null | 80 | Lucerne | 5,054 | Two Year | United States | 2400-XIWIO | Stayed | 0 | 1 | Female | 1 | Cable | 39.141934, -122.770679 | 39.141934 | -122.770679 | 1 | 90.1 | 1 | 0 | 2 | null | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 3,002 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 71 | 6,310.9 | 0 | 1,585.43 | 0 | 7,896.33 | 0 | 1 | 95458 |
74 | 23 | 39.63 | 1 | Price | Extra data charges | 77 | Paskenta | 4,038 | Month-to-Month | United States | 9317-WZPGV | Churned | 0 | 0 | Female | 1 | Fiber Optic | 39.884395, -122.587513 | 39.884395 | -122.587513 | 0 | 79.75 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 263 | 0 | Q3 | 0 | 3 | 1 | California | 1 | 0 | 0 | 2 | 159.4 | 10 | 79.26 | 0 | 248.66 | 0 | 0 | 96074 |
55 | 19 | 19.25 | 0 | null | null | 36 | San Jose | 6,354 | One Year | United States | 2580-ATZSQ | Stayed | 1 | 1 | Female | 1 | DSL | 37.238758, -121.828375 | 37.238758 | -121.828375 | 1 | 61.35 | 0 | 2 | 0 | Offer B | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 59,632 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 65 | 3,874.1 | 0 | 1,251.25 | 0 | 5,125.35 | 0 | 1 | 95123 |
38 | 0 | 40.2 | 0 | null | null | 65 | Stirling City | 4,258 | Month-to-Month | United States | 6734-CKRSM | Joined | 0 | 0 | Female | 0 | null | 39.904002, -121.527823 | 39.904002 | -121.527823 | 0 | 20 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Mailed Check | 1 | 28 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 3 | 63.6 | 0 | 120.6 | 0 | 184.2 | 0 | 0 | 95978 |
63 | 0 | 26.37 | 0 | null | null | 63 | Moss Beach | 4,402 | One Year | United States | 7137-NAXML | Stayed | 0 | 0 | Male | 0 | null | 37.515556, -122.502311 | 37.515556 | -122.502311 | 0 | 20.15 | 0 | 0 | 0 | Offer D | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 3,064 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 23 | 405.6 | 0 | 606.51 | 0 | 1,012.11 | 0 | 0 | 94038 |
59 | 0 | 31.14 | 1 | Competitor | Competitor made better offer | 73 | San Diego | 4,672 | Month-to-Month | United States | 5688-KZTSN | Churned | 1 | 0 | Male | 0 | null | 32.898613, -117.202937 | 32.898613 | -117.202937 | 1 | 20 | 0 | 3 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 4,258 | 0 | Q3 | 1 | 1 | 0 | California | 0 | 0 | 0 | 15 | 288.05 | 0 | 467.1 | 0 | 755.15 | 0 | 0 | 92121 |
56 | 18 | 0 | 0 | null | null | 29 | Calexico | 5,079 | One Year | United States | 9495-REDIY | Stayed | 1 | 0 | Male | 1 | DSL | 32.690654, -115.431225 | 32.690654 | -115.431225 | 0 | 40.65 | 0 | 2 | 0 | null | 0 | 1 | 1 | 0 | Credit Card | 0 | 27,804 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 25 | 970.55 | 0 | 0 | 0 | 970.55 | 0 | 1 | 92231 |
33 | 23 | 0 | 0 | null | null | 24 | Selma | 4,571 | Month-to-Month | United States | 4439-YRNVD | Stayed | 0 | 0 | Female | 1 | DSL | 36.545322, -119.642281 | 36.545322 | -119.642281 | 0 | 36.25 | 0 | 0 | 0 | null | 1 | 0 | 0 | 0 | Bank Withdrawal | 0 | 26,213 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 10 | 374 | 0 | 0 | 0 | 374 | 0 | 1 | 93662 |
22 | 69 | 35.59 | 1 | Attitude | Attitude of support person | 72 | Del Mar | 5,276 | Month-to-Month | United States | 1450-SKCVI | Churned | 0 | 0 | Female | 1 | Fiber Optic | 32.948262, -117.256086 | 32.948262 | -117.256086 | 0 | 73.85 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 13,945 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 1 | 0 | 56 | 4,092.85 | 0 | 1,993.04 | 0 | 6,085.89 | 1 | 1 | 92014 |
50 | 21 | 24.31 | 1 | Price | Price too high | 76 | Rio Oso | 5,472 | One Year | United States | 2858-MOFSQ | Churned | 0 | 1 | Female | 1 | DSL | 38.954144, -121.482536 | 38.954144 | -121.482536 | 0 | 55.85 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Mailed Check | 1 | 947 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 17 | 937.5 | 0 | 413.27 | 0 | 1,350.77 | 0 | 1 | 95674 |
21 | 51 | 4.94 | 0 | null | null | 23 | San Jose | 3,847 | Two Year | United States | 8929-KSWIH | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 37.284265, -121.827673 | 37.284265 | -121.827673 | 0 | 99.3 | 0 | 0 | 0 | Offer C | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 57,748 | 1 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 25 | 2,513.5 | 0 | 123.5 | 0 | 2,637 | 1 | 1 | 95111 |
34 | 19 | 14.98 | 0 | null | null | 23 | Fields Landing | 6,251 | Two Year | United States | 7663-CUXZB | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 40.726949, -124.217378 | 40.726949 | -124.217378 | 1 | 113.75 | 1 | 0 | 9 | Offer B | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 228 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 59 | 6,561.25 | 0 | 883.82 | 0 | 7,445.07 | 0 | 1 | 95537 |
41 | 53 | 48.08 | 0 | null | null | 34 | Torrance | 2,622 | Month-to-Month | United States | 9470-XCCEM | Stayed | 1 | 0 | Male | 1 | Fiber Optic | 33.867257, -118.330794 | 33.867257 | -118.330794 | 1 | 89.65 | 1 | 3 | 4 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 31,678 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 35 | 3,161.6 | 40 | 1,682.8 | 0 | 4,884.4 | 0 | 0 | 90504 |
80 | 8 | 47.97 | 1 | Competitor | Competitor made better offer | 71 | Bradley | 2,825 | Month-to-Month | United States | 1846-XWOQN | Churned | 0 | 0 | Female | 1 | Fiber Optic | 35.842889, -121.004862 | 35.842889 | -121.004862 | 0 | 70.15 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 1,363 | 0 | Q3 | 0 | 2 | 1 | California | 0 | 0 | 0 | 1 | 70.15 | 0 | 47.97 | 0 | 118.12 | 0 | 1 | 93426 |
23 | 0 | 10.97 | 0 | null | null | 28 | Newark | 5,409 | Month-to-Month | United States | 3318-ISQFQ | Stayed | 0 | 0 | Female | 0 | null | 37.504133, -122.032347 | 37.504133 | -122.032347 | 0 | 19.5 | 0 | 0 | 0 | Offer D | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 42,491 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 20 | 413 | 0 | 219.4 | 0 | 632.4 | 1 | 0 | 94560 |
66 | 20 | 15.44 | 0 | null | null | 46 | Kerman | 4,045 | Month-to-Month | United States | 4583-PARNH | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 36.727418, -120.123526 | 36.727418 | -120.123526 | 1 | 91.55 | 0 | 0 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 14,062 | 1 | Q3 | 1 | 5 | 1 | California | 1 | 1 | 0 | 16 | 1,540.05 | 0 | 247.04 | 0 | 1,787.09 | 0 | 1 | 93630 |
38 | 22 | 36.21 | 0 | null | null | 68 | Los Angeles | 5,437 | One Year | United States | 4816-OKWNX | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 34.030578, -118.399613 | 34.030578 | -118.399613 | 1 | 103.4 | 0 | 1 | 2 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 58,218 | 1 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 50 | 5,236.4 | 0 | 1,810.5 | 0 | 7,046.9 | 0 | 1 | 90034 |
78 | 26 | 0 | 0 | null | null | 56 | Earp | 4,933 | Two Year | United States | 2274-XUATA | Stayed | 0 | 1 | Male | 1 | Cable | 34.137742, -114.36514 | 34.137742 | -114.36514 | 1 | 63.1 | 0 | 0 | 8 | Offer A | 1 | 1 | 1 | 1 | Bank Withdrawal | 0 | 1,564 | 1 | Q3 | 1 | 3 | 1 | California | 1 | 1 | 1 | 72 | 4,685.55 | 0 | 0 | 0 | 4,685.55 | 0 | 1 | 92242 |
61 | 30 | 32.86 | 0 | null | null | 68 | Bangor | 4,310 | One Year | United States | 0496-AHOOK | Stayed | 0 | 0 | Male | 1 | Cable | 39.396585, -121.38029 | 39.396585 | -121.38029 | 1 | 74.4 | 0 | 0 | 10 | Offer C | 0 | 1 | 0 | 1 | Bank Withdrawal | 1 | 626 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 24 | 1,712.9 | 0 | 788.64 | 0 | 2,501.54 | 0 | 1 | 95914 |
38 | 0 | 22.34 | 0 | null | null | 31 | San Clemente | 4,909 | Month-to-Month | United States | 4365-MSDYN | Stayed | 0 | 0 | Male | 0 | null | 33.429488, -117.609432 | 33.429488 | -117.609432 | 1 | 19.55 | 0 | 0 | 7 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 34,946 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 8 | 161.15 | 0 | 178.72 | 0 | 339.87 | 0 | 0 | 92672 |
22 | 73 | 8.33 | 0 | null | null | 71 | Carlsbad | 5,377 | One Year | United States | 5447-WZAFP | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 33.148116, -117.306043 | 33.148116 | -117.306043 | 0 | 100.3 | 0 | 0 | 0 | Offer B | 1 | 0 | 1 | 0 | Mailed Check | 1 | 35,582 | 0 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 53 | 5,200.8 | 0 | 441.49 | 0 | 5,642.29 | 1 | 1 | 92008 |
49 | 0 | 41.99 | 0 | null | null | 61 | Palo Alto | 5,336 | Two Year | United States | 9624-EGDEQ | Stayed | 0 | 0 | Female | 0 | null | 37.386978, -122.177746 | 37.386978 | -122.177746 | 0 | 19.8 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 1,723 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 37 | 813.3 | 0 | 1,553.63 | 0 | 2,366.93 | 0 | 0 | 94304 |
37 | 14 | 46.16 | 0 | null | null | 67 | Lytle Creek | 4,938 | Two Year | United States | 9351-HXDMR | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 34.238162, -117.534306 | 34.238162 | -117.534306 | 1 | 110.9 | 1 | 0 | 6 | Offer A | 0 | 1 | 1 | 1 | Credit Card | 1 | 1,090 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 72 | 8,240.85 | 0 | 3,323.52 | 0 | 11,564.37 | 0 | 1 | 92358 |
53 | 23 | 39.38 | 1 | Competitor | Competitor offered higher download speeds | 84 | Pasadena | 2,421 | Month-to-Month | United States | 4919-MOAVT | Churned | 0 | 0 | Male | 1 | Fiber Optic | 34.167465, -118.165327 | 34.167465 | -118.165327 | 0 | 69.65 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 27,891 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 3 | 220.1 | 0 | 118.14 | 0 | 338.24 | 0 | 1 | 91103 |
19 | 27 | 44.66 | 0 | null | null | 50 | Santa Monica | 3,442 | One Year | United States | 4342-HFXWS | Stayed | 1 | 1 | Female | 1 | DSL | 34.015481, -118.493231 | 34.015481 | -118.493231 | 1 | 69.7 | 0 | 1 | 6 | Offer B | 0 | 1 | 0 | 1 | Bank Withdrawal | 1 | 5,221 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 48 | 3,023.65 | 0 | 2,143.68 | 0 | 5,167.33 | 1 | 1 | 90401 |
67 | 5 | 3.18 | 1 | Competitor | Competitor had better devices | 91 | Palmdale | 4,662 | Month-to-Month | United States | 0946-CLJTI | Churned | 0 | 1 | Male | 1 | Fiber Optic | 34.613476, -118.256358 | 34.613476 | -118.256358 | 1 | 98.7 | 1 | 0 | 1 | Offer B | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 34,045 | 0 | Q3 | 1 | 1 | 1 | California | 1 | 1 | 1 | 58 | 5,812.6 | 0 | 184.44 | 0 | 5,997.04 | 0 | 1 | 93551 |
28 | 0 | 1.22 | 0 | null | null | 39 | Escondido | 5,114 | Two Year | United States | 0394-YONDK | Stayed | 1 | 0 | Male | 0 | null | 33.081478, -117.033814 | 33.081478 | -117.033814 | 1 | 25.15 | 1 | 3 | 0 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 49,281 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 70 | 1,790.15 | 0 | 85.4 | 0 | 1,875.55 | 1 | 0 | 92025 |
55 | 0 | 1.87 | 0 | null | null | 61 | Dunlap | 5,914 | Two Year | United States | 0608-JDVEC | Stayed | 0 | 0 | Male | 0 | null | 36.789213, -119.140338 | 36.789213 | -119.140338 | 1 | 19.8 | 0 | 0 | 5 | Offer B | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 506 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 50 | 1,013.2 | 0 | 93.5 | 0 | 1,106.7 | 0 | 0 | 93621 |
62 | 2 | 0 | 0 | null | null | 69 | La Jolla | 2,431 | Month-to-Month | United States | 7746-AWNQW | Stayed | 0 | 1 | Female | 1 | DSL | 32.853743, -117.25034 | 32.853743 | -117.25034 | 0 | 35.75 | 0 | 0 | 0 | Offer C | 0 | 0 | 1 | 0 | Mailed Check | 0 | 42,617 | 1 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 28 | 961.4 | 0 | 0 | 0 | 961.4 | 0 | 1 | 92037 |
46 | 6 | 15.52 | 0 | null | null | 74 | Bakersfield | 5,242 | Two Year | United States | 5803-NQJZO | Stayed | 0 | 1 | Male | 1 | Cable | 35.391733, -118.984109 | 35.391733 | -118.984109 | 1 | 67.8 | 1 | 0 | 1 | null | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 35,643 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 72 | 4,804.65 | 0 | 1,117.44 | 0 | 5,922.09 | 0 | 1 | 93305 |
39 | 14 | 12.46 | 0 | null | null | 23 | Atascadero | 3,980 | Month-to-Month | United States | 7754-IXRMC | Joined | 0 | 0 | Female | 1 | DSL | 35.453912, -120.69461 | 35.453912 | -120.69461 | 0 | 45.35 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 29,539 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 1 | 45.35 | 0 | 12.46 | 0 | 57.81 | 0 | 1 | 93422 |
42 | 0 | 33.18 | 0 | null | null | 26 | Glenhaven | 4,097 | Month-to-Month | United States | 1386-ZIKUV | Stayed | 0 | 0 | Male | 0 | null | 39.045246, -122.743181 | 39.045246 | -122.743181 | 0 | 18.95 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Credit Card | 1 | 175 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 7 | 130.55 | 0 | 232.26 | 0 | 362.81 | 0 | 0 | 95443 |
32 | 17 | 0 | 0 | null | null | 59 | Angelus Oaks | 2,793 | Month-to-Month | United States | 4801-JZAZL | Stayed | 1 | 0 | Female | 1 | DSL | 34.1678, -116.86433 | 34.1678 | -116.86433 | 1 | 29.6 | 0 | 2 | 1 | null | 0 | 1 | 1 | 1 | Bank Withdrawal | 0 | 301 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 11 | 346.45 | 0 | 0 | 27.24 | 319.21 | 0 | 1 | 92305 |
58 | 12 | 43.28 | 1 | Dissatisfaction | Service dissatisfaction | 69 | Galt | 4,243 | Month-to-Month | United States | 8443-WVPSS | Churned | 0 | 0 | Male | 1 | Fiber Optic | 38.274451, -121.259201 | 38.274451 | -121.259201 | 1 | 99.85 | 0 | 0 | 5 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 24,194 | 1 | Q3 | 1 | 1 | 0 | California | 1 | 1 | 1 | 10 | 990.9 | 0 | 432.8 | 0 | 1,423.7 | 0 | 1 | 95632 |
70 | 24 | 24.13 | 1 | Competitor | Competitor had better devices | 69 | Fulton | 5,651 | Month-to-Month | United States | 6818-WOBHJ | Churned | 0 | 0 | Female | 1 | Fiber Optic | 38.493888, -122.777141 | 38.493888 | -122.777141 | 1 | 89.6 | 1 | 0 | 1 | Offer A | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 476 | 0 | Q3 | 1 | 1 | 1 | California | 1 | 0 | 0 | 68 | 6,127.6 | 0 | 1,640.84 | 0 | 7,768.44 | 0 | 1 | 95439 |
67 | 10 | 4.4 | 0 | null | null | 29 | La Mirada | 5,692 | Two Year | United States | 2307-FYNNL | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 33.902045, -118.008961 | 33.902045 | -118.008961 | 0 | 109.05 | 1 | 0 | 0 | null | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 47,568 | 1 | Q3 | 0 | 3 | 1 | California | 1 | 1 | 1 | 65 | 7,108.2 | 0 | 286 | 34.67 | 7,359.53 | 0 | 1 | 90638 |
75 | 25 | 23.04 | 0 | null | null | 46 | Inglewood | 4,993 | Two Year | United States | 1320-REHCS | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 33.956445, -118.358634 | 33.956445 | -118.358634 | 0 | 110.75 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 37,527 | 1 | Q3 | 0 | 5 | 1 | California | 1 | 1 | 1 | 52 | 5,832 | 0 | 1,198.08 | 6.26 | 7,023.82 | 0 | 1 | 90301 |
23 | 0 | 18.15 | 0 | null | null | 21 | Lake Isabella | 2,798 | Month-to-Month | United States | 3030-ZKIWL | Joined | 0 | 0 | Male | 0 | null | 35.607875, -118.466318 | 35.607875 | -118.466318 | 0 | 20.05 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 5,564 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 1 | 20.05 | 0 | 18.15 | 0 | 38.2 | 1 | 0 | 93240 |
51 | 22 | 49.79 | 1 | Attitude | Attitude of service provider | 85 | Ventura | 4,381 | Month-to-Month | United States | 4529-CKBCL | Churned | 0 | 0 | Female | 1 | Fiber Optic | 34.360261, -119.306383 | 34.360261 | -119.306383 | 0 | 80.2 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 32,899 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 1 | 2 | 146.05 | 10 | 99.58 | 0 | 255.63 | 0 | 0 | 93001 |
29 | 59 | 12.12 | 0 | null | null | 64 | San Jose | 5,701 | Month-to-Month | United States | 9881-VCZEP | Stayed | 0 | 0 | Female | 1 | Cable | 37.327069, -121.916819 | 37.327069 | -121.916819 | 1 | 54.1 | 1 | 0 | 8 | null | 1 | 0 | 0 | 1 | Bank Withdrawal | 1 | 27,023 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 25 | 1,373 | 110 | 303 | 0 | 1,786 | 1 | 0 | 95126 |
54 | 22 | 2.24 | 1 | Other | Moved | 91 | Lakehead | 4,661 | Month-to-Month | United States | 1205-WNWPJ | Churned | 0 | 0 | Female | 1 | DSL | 40.883853, -122.418258 | 40.883853 | -122.418258 | 0 | 59.5 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Credit Card | 1 | 1,236 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 7 | 415.95 | 0 | 15.68 | 0 | 431.63 | 0 | 1 | 96051 |
24 | 0 | 12.85 | 0 | null | null | 38 | San Diego | 5,045 | Two Year | United States | 1270-XKUCC | Stayed | 1 | 0 | Female | 0 | null | 32.85723, -117.209774 | 32.85723 | -117.209774 | 1 | 19.7 | 0 | 1 | 1 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 34,902 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 30 | 599.25 | 0 | 385.5 | 49.79 | 934.96 | 1 | 0 | 92122 |
46 | 15 | 3.18 | 0 | null | null | 26 | New Cuyama | 6,216 | Two Year | United States | 4778-IZARL | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 34.956577, -119.750142 | 34.956577 | -119.750142 | 1 | 110.1 | 0 | 0 | 8 | null | 1 | 1 | 1 | 1 | Credit Card | 1 | 798 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 63 | 6,705.7 | 0 | 200.34 | 0 | 6,906.04 | 0 | 1 | 93254 |
49 | 28 | 32.02 | 1 | Other | Moved | 65 | Beaumont | 2,517 | One Year | United States | 4174-LPGTI | Churned | 0 | 0 | Female | 1 | DSL | 33.946982, -116.977672 | 33.946982 | -116.977672 | 1 | 66.5 | 0 | 0 | 1 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 17,721 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 41 | 2,728.6 | 0 | 1,312.82 | 0 | 4,041.42 | 0 | 1 | 92223 |
47 | 14 | 41.79 | 0 | null | null | 79 | Bakersfield | 2,908 | Month-to-Month | United States | 7312-XSBAT | Joined | 0 | 0 | Male | 1 | DSL | 35.391733, -118.984109 | 35.391733 | -118.984109 | 0 | 49.75 | 0 | 0 | 0 | Offer E | 0 | 1 | 0 | 0 | Bank Withdrawal | 1 | 35,643 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 1 | 49.75 | 0 | 41.79 | 0 | 91.54 | 0 | 1 | 93305 |
23 | 41 | 0 | 0 | null | null | 28 | Lawndale | 3,443 | Month-to-Month | United States | 8108-UXRQN | Stayed | 1 | 0 | Female | 1 | Cable | 33.88856, -118.351813 | 33.88856 | -118.351813 | 1 | 50.55 | 0 | 1 | 1 | null | 0 | 1 | 0 | 1 | Bank Withdrawal | 0 | 33,300 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 11 | 565.35 | 0 | 0 | 0 | 565.35 | 1 | 1 | 90260 |
21 | 69 | 38.69 | 1 | Competitor | Competitor offered higher download speeds | 82 | Novato | 4,359 | Month-to-Month | United States | 0376-YMCJC | Churned | 0 | 0 | Male | 1 | Cable | 38.067204, -122.524004 | 38.067204 | -122.524004 | 0 | 90.6 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 13,361 | 1 | Q3 | 0 | 2 | 0 | California | 0 | 1 | 1 | 23 | 1,943.2 | 0 | 889.87 | 4.73 | 2,828.34 | 1 | 1 | 94949 |
31 | 0 | 39.98 | 0 | null | null | 45 | Bridgeville | 4,954 | Month-to-Month | United States | 4732-RRJZC | Stayed | 1 | 0 | Male | 0 | null | 40.372532, -123.525626 | 40.372532 | -123.525626 | 1 | 20.25 | 0 | 1 | 9 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 695 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 7 | 144.35 | 0 | 279.86 | 0 | 424.21 | 0 | 0 | 95526 |
53 | 0 | 1.3 | 0 | null | null | 74 | Santa Barbara | 5,221 | Month-to-Month | United States | 5712-VBOXD | Stayed | 0 | 0 | Female | 0 | null | 34.457541, -119.631072 | 34.457541 | -119.631072 | 0 | 20.15 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Credit Card | 1 | 12,741 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 4 | 68.45 | 0 | 5.2 | 0 | 73.65 | 0 | 0 | 93108 |
57 | 20 | 17.65 | 1 | Competitor | Competitor made better offer | 80 | San Diego | 5,699 | Month-to-Month | United States | 8861-HGGKB | Churned | 0 | 0 | Female | 1 | Fiber Optic | 32.825086, -117.199424 | 32.825086 | -117.199424 | 0 | 86.45 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 51,213 | 0 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 0 | 10 | 830.85 | 0 | 176.5 | 0 | 1,007.35 | 0 | 1 | 92117 |
37 | 0 | 7.27 | 0 | null | null | 38 | San Dimas | 5,113 | Month-to-Month | United States | 1755-RMCXH | Joined | 1 | 0 | Male | 0 | null | 34.102119, -117.815532 | 34.102119 | -117.815532 | 1 | 20.3 | 0 | 2 | 5 | Offer E | 0 | 0 | 0 | 1 | Credit Card | 1 | 33,878 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 2 | 40.25 | 0 | 14.54 | 0 | 54.79 | 0 | 0 | 91773 |
59 | 15 | 3.93 | 0 | null | null | 51 | Ceres | 2,202 | Two Year | United States | 4835-YSJMR | Stayed | 0 | 0 | Male | 1 | DSL | 37.553469, -120.952825 | 37.553469 | -120.952825 | 0 | 49.8 | 0 | 0 | 0 | Offer C | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 32,881 | 1 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 39 | 1,971.15 | 0 | 153.27 | 0 | 2,124.42 | 0 | 1 | 95307 |
39 | 17 | 26.7 | 0 | null | null | 57 | Douglas City | 4,754 | One Year | United States | 9055-MOJJJ | Stayed | 1 | 0 | Female | 1 | Cable | 40.586588, -122.903677 | 40.586588 | -122.903677 | 1 | 65.8 | 0 | 2 | 5 | Offer B | 0 | 1 | 0 | 1 | Mailed Check | 1 | 960 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 64 | 4,068 | 20 | 1,708.8 | 27.79 | 5,769.01 | 0 | 0 | 96024 |
21 | 48 | 47.74 | 1 | Competitor | Competitor had better devices | 84 | Bangor | 3,316 | Month-to-Month | United States | 9851-QXEEQ | Churned | 0 | 1 | Male | 1 | Fiber Optic | 39.396585, -121.38029 | 39.396585 | -121.38029 | 0 | 104.7 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 626 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 41 | 4,346.4 | 0 | 1,957.34 | 0 | 6,303.74 | 1 | 1 | 95914 |
42 | 20 | 18.74 | 1 | Attitude | Attitude of service provider | 71 | Twain | 4,995 | Month-to-Month | United States | 8519-QJGJD | Churned | 0 | 1 | Female | 1 | Cable | 40.022184, -121.062384 | 40.022184 | -121.062384 | 0 | 75.35 | 0 | 0 | 0 | Offer D | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 73 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 14 | 1,025.95 | 0 | 262.36 | 0 | 1,288.31 | 0 | 1 | 95984 |
33 | 3 | 32.46 | 1 | Competitor | Competitor made better offer | 80 | San Diego | 5,587 | Month-to-Month | United States | 9430-FRQOC | Churned | 0 | 1 | Female | 1 | Fiber Optic | 32.825086, -117.199424 | 32.825086 | -117.199424 | 0 | 87.1 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Mailed Check | 1 | 51,213 | 1 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 4 | 341.45 | 0 | 129.84 | 0 | 471.29 | 0 | 1 | 92117 |
65 | 11 | 34.23 | 0 | null | null | 49 | Somerset | 4,143 | Two Year | United States | 6734-FQAJX | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 38.606703, -120.586659 | 38.606703 | -120.586659 | 0 | 105.05 | 0 | 0 | 0 | null | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 2,958 | 1 | Q3 | 0 | 4 | 1 | California | 1 | 1 | 1 | 67 | 7,171.7 | 0 | 2,293.41 | 0 | 9,465.11 | 0 | 1 | 95684 |
68 | 17 | 22.05 | 0 | null | null | 54 | South Gate | 4,118 | One Year | United States | 1360-JYXKQ | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 33.944624, -118.192615 | 33.944624 | -118.192615 | 1 | 99.1 | 0 | 0 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 96,267 | 1 | Q3 | 1 | 5 | 1 | California | 1 | 1 | 1 | 54 | 5,437.1 | 0 | 1,190.7 | 0 | 6,627.8 | 0 | 1 | 90280 |
39 | 23 | 35.03 | 0 | null | null | 37 | Menlo Park | 5,649 | One Year | United States | 3199-NPKCN | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 37.449551, -122.183762 | 37.449551 | -122.183762 | 1 | 111.25 | 1 | 0 | 1 | null | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 39,062 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 67 | 7,511.65 | 0 | 2,347.01 | 0 | 9,858.66 | 0 | 1 | 94025 |
61 | 26 | 19.93 | 0 | null | null | 42 | Glendale | 4,228 | Month-to-Month | United States | 4465-VDKIQ | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 34.17051, -118.289463 | 34.17051 | -118.289463 | 0 | 77.8 | 0 | 0 | 0 | null | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 23,981 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 18 | 1,358.6 | 0 | 358.74 | 29.76 | 1,687.58 | 0 | 1 | 91201 |
25 | 52 | 19.23 | 1 | Dissatisfaction | Poor expertise of online support | 90 | Oakland | 3,807 | Month-to-Month | United States | 1522-VVDMG | Churned | 0 | 0 | Male | 1 | Fiber Optic | 37.828416, -122.216005 | 37.828416 | -122.216005 | 1 | 89.75 | 0 | 0 | 1 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 36,517 | 1 | Q3 | 1 | 2 | 0 | California | 0 | 0 | 1 | 7 | 608.8 | 0 | 134.61 | 26.02 | 717.39 | 1 | 1 | 94611 |
54 | 0 | 13.13 | 0 | null | null | 39 | Union City | 4,066 | One Year | United States | 9732-OUYRN | Stayed | 0 | 0 | Female | 0 | null | 37.59485, -122.051521 | 37.59485 | -122.051521 | 1 | 19 | 0 | 0 | 3 | Offer B | 0 | 0 | 0 | 1 | Credit Card | 1 | 66,472 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 49 | 918.7 | 0 | 643.37 | 0 | 1,562.07 | 0 | 0 | 94587 |
54 | 12 | 39.42 | 0 | null | null | 51 | Madera | 5,247 | Month-to-Month | United States | 6627-CFOSN | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 36.902954, -120.194274 | 36.902954 | -120.194274 | 0 | 99.45 | 1 | 0 | 0 | Offer B | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 28,434 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 59 | 5,623.7 | 30 | 2,325.78 | 0 | 7,979.48 | 0 | 0 | 93637 |
77 | 10 | 3.27 | 0 | null | null | 31 | Durham | 4,578 | One Year | United States | 4868-AADLV | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 39.607831, -121.777959 | 39.607831 | -121.777959 | 1 | 116.25 | 1 | 2 | 0 | null | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 3,524 | 1 | Q3 | 0 | 3 | 1 | California | 1 | 0 | 1 | 66 | 7,862.25 | 0 | 215.82 | 0 | 8,078.07 | 0 | 1 | 95938 |
56 | 13 | 12.35 | 0 | null | null | 22 | Los Angeles | 5,225 | Month-to-Month | United States | 9696-RMYBA | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 33.964131, -118.272783 | 33.964131 | -118.272783 | 0 | 80.1 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 58,198 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 5 | 398.55 | 0 | 61.75 | 0 | 460.3 | 0 | 1 | 90003 |
50 | 13 | 45.97 | 0 | null | null | 59 | Chula Vista | 5,283 | One Year | United States | 9609-BENEA | Stayed | 0 | 0 | Male | 1 | DSL | 32.688506, -116.938632 | 32.688506 | -116.938632 | 1 | 69 | 1 | 0 | 6 | Offer C | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 2,606 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 35 | 2,441.7 | 0 | 1,608.95 | 0 | 4,050.65 | 0 | 1 | 91914 |
57 | 29 | 7.47 | 0 | null | null | 67 | Fresno | 5,071 | One Year | United States | 1032-MAELW | Stayed | 1 | 1 | Female | 1 | DSL | 36.768774, -119.762633 | 36.768774 | -119.762633 | 1 | 78.45 | 1 | 3 | 8 | null | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 31,180 | 1 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 0 | 68 | 5,333.35 | 0 | 507.96 | 0 | 5,841.31 | 0 | 1 | 93703 |
69 | 12 | 16.22 | 1 | Dissatisfaction | Network reliability | 79 | Mineral | 2,984 | Month-to-Month | United States | 6661-HBGWL | Churned | 0 | 1 | Female | 1 | Fiber Optic | 40.408796, -121.579609 | 40.408796 | -121.579609 | 0 | 104.75 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 124 | 0 | Q3 | 0 | 1 | 1 | California | 1 | 0 | 1 | 42 | 4,323.45 | 0 | 681.24 | 0 | 5,004.69 | 0 | 1 | 96063 |
29 | 69 | 41.82 | 0 | null | null | 28 | Temple City | 5,713 | One Year | United States | 7409-JURKQ | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 34.101608, -118.055848 | 34.101608 | -118.055848 | 1 | 111.8 | 1 | 0 | 3 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 32,718 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 53 | 5,809.75 | 0 | 2,216.46 | 0 | 8,026.21 | 1 | 1 | 91780 |
76 | 17 | 7.72 | 0 | null | null | 71 | Santa Monica | 3,253 | One Year | United States | 0134-XWXCE | Stayed | 0 | 1 | Female | 1 | DSL | 34.031529, -118.491156 | 34.031529 | -118.491156 | 0 | 74.85 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 23,559 | 1 | Q3 | 0 | 5 | 1 | California | 1 | 1 | 1 | 44 | 3,268.05 | 0 | 339.68 | 17.91 | 3,589.82 | 0 | 1 | 90403 |
22 | 59 | 38.52 | 1 | Attitude | Attitude of support person | 67 | Los Angeles | 5,570 | Month-to-Month | United States | 4423-YLHDV | Churned | 0 | 1 | Female | 1 | Fiber Optic | 33.927254, -118.249826 | 33.927254 | -118.249826 | 1 | 104.4 | 1 | 0 | 1 | Offer D | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 38,128 | 0 | Q3 | 1 | 1 | 0 | California | 1 | 1 | 1 | 21 | 2,200.25 | 0 | 808.92 | 0 | 3,009.17 | 1 | 1 | 90059 |
48 | 22 | 23.67 | 1 | Price | Extra data charges | 90 | Santa Paula | 4,610 | Two Year | United States | 5271-YNWVR | Churned | 0 | 1 | Male | 1 | Fiber Optic | 34.402343, -119.094824 | 34.402343 | -119.094824 | 1 | 113.15 | 1 | 0 | 1 | Offer A | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 32,511 | 1 | Q3 | 1 | 1 | 0 | California | 1 | 1 | 1 | 68 | 7,856 | 0 | 1,609.56 | 0 | 9,465.56 | 0 | 1 | 93060 |
78 | 24 | 46.77 | 0 | null | null | 67 | Northridge | 4,074 | Two Year | United States | 3537-RYBHH | Stayed | 0 | 1 | Female | 1 | DSL | 34.238208, -118.55029 | 34.238208 | -118.55029 | 1 | 67.45 | 1 | 0 | 1 | null | 1 | 1 | 1 | 1 | Credit Card | 1 | 25,751 | 0 | Q3 | 1 | 3 | 1 | California | 0 | 0 | 0 | 47 | 3,252 | 0 | 2,198.19 | 0 | 5,450.19 | 0 | 1 | 91324 |
51 | 10 | 14.54 | 0 | null | null | 74 | Reedley | 3,723 | Month-to-Month | United States | 5630-IXDXV | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 36.636638, -119.421842 | 36.636638 | -119.421842 | 0 | 106.35 | 1 | 0 | 0 | Offer B | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 25,923 | 0 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 47 | 4,849.1 | 0 | 683.38 | 0 | 5,532.48 | 0 | 1 | 93654 |
35 | 6 | 32.31 | 1 | Other | Moved | 81 | Capistrano Beach | 4,437 | Month-to-Month | United States | 8837-VVWLQ | Churned | 0 | 0 | Female | 1 | Fiber Optic | 33.458754, -117.665104 | 33.458754 | -117.665104 | 0 | 84.95 | 0 | 0 | 0 | null | 0 | 1 | 0 | 0 | Bank Withdrawal | 1 | 7,465 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 1 | 8 | 668.4 | 0 | 258.48 | 0 | 926.88 | 0 | 1 | 92624 |