Age
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80
| Avg Monthly GB Download
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85
| Avg Monthly Long Distance Charges
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50
| Churn
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1
| Churn Category
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values | Churn Reason
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96
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22
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6.5k
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| Device Protection Plan
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1
| Gender
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values | Internet Service
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1
| Internet Type
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values | Lat Long
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22
| Latitude
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42
| Longitude
float64 -124.3
-114.19
| Married
int64 0
1
| Monthly Charge
float64 18.3
119
| Multiple Lines
int64 0
1
| Number of Dependents
int64 0
8
| Number of Referrals
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11
| Offer
stringclasses 5
values | Online Backup
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1
| Online Security
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1
| Paperless Billing
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1
| Partner
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| Population
int64 11
105k
| Premium Tech Support
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1
| Quarter
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1
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5
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1
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value | Streaming Movies
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1
| Streaming Music
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1
| Streaming TV
int64 0
1
| Tenure in Months
int64 1
72
| Total Charges
float64 18.8
8.67k
| Total Extra Data Charges
int64 0
150
| Total Long Distance Charges
float64 0
3.56k
| Total Refunds
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49.8
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12k
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|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
36 | 17 | 10.41 | 1 | Dissatisfaction | Poor expertise of phone support | 72 | Fremont | 3,571 | Month-to-Month | United States | 9117-SHLZX | Churned | 0 | 0 | Male | 1 | DSL | 37.505768, -121.962472 | 37.505768 | -121.962472 | 0 | 45.7 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Mailed Check | 1 | 56,126 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 1 | 45.7 | 0 | 10.41 | 0 | 56.11 | 0 | 1 | 94538 |
38 | 0 | 25.62 | 0 | null | null | 70 | Compton | 2,093 | One Year | United States | 7279-NMVJC | Stayed | 0 | 0 | Female | 0 | null | 33.88151, -118.234451 | 33.88151 | -118.234451 | 0 | 19.9 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 47,305 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 17 | 323.15 | 0 | 435.54 | 0 | 758.69 | 0 | 0 | 90220 |
68 | 20 | 10.45 | 0 | null | null | 69 | Salida | 4,861 | Two Year | United States | 0201-MIBOL | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 37.713152, -121.08739 | 37.713152 | -121.08739 | 0 | 102.4 | 1 | 0 | 0 | null | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 12,466 | 0 | Q3 | 0 | 3 | 1 | California | 1 | 1 | 1 | 66 | 6,471.85 | 0 | 689.7 | 0 | 7,161.55 | 0 | 1 | 95368 |
53 | 0 | 16.72 | 0 | null | null | 34 | Glendale | 5,183 | Two Year | United States | 8441-SHIPE | Stayed | 0 | 0 | Female | 0 | null | 34.136306, -118.26036 | 34.136306 | -118.26036 | 0 | 25.6 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 17,015 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 67 | 1,790.35 | 0 | 1,120.24 | 46.06 | 2,864.53 | 0 | 0 | 91204 |
48 | 11 | 22.14 | 0 | null | null | 36 | Tahoe City | 3,516 | Month-to-Month | United States | 2257-BOVXD | Stayed | 0 | 0 | Male | 1 | DSL | 39.178337, -120.162806 | 39.178337 | -120.162806 | 1 | 66.6 | 1 | 0 | 3 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 4,002 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 14 | 979.5 | 0 | 309.96 | 0 | 1,289.46 | 0 | 1 | 96145 |
49 | 17 | 46.66 | 0 | null | null | 51 | San Jose | 2,649 | Month-to-Month | United States | 5061-PBXFW | Stayed | 1 | 0 | Female | 1 | DSL | 37.305622, -122.000887 | 37.305622 | -122.000887 | 1 | 61.4 | 0 | 1 | 3 | null | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 37,570 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 32 | 1,864.65 | 0 | 1,493.12 | 0 | 3,357.77 | 0 | 1 | 95129 |
34 | 6 | 4.19 | 0 | null | null | 48 | El Dorado Hills | 2,662 | Month-to-Month | United States | 7055-HNEOJ | Joined | 0 | 1 | Male | 1 | Cable | 38.684437, -121.055634 | 38.684437 | -121.055634 | 1 | 55.8 | 0 | 0 | 2 | Offer E | 0 | 0 | 1 | 1 | Mailed Check | 1 | 22,028 | 1 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 3 | 154.55 | 0 | 12.57 | 0 | 167.12 | 0 | 1 | 95762 |
69 | 5 | 10.4 | 0 | null | null | 40 | La Grange | 4,763 | Two Year | United States | 2277-DJJDL | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 37.666587, -120.411517 | 37.666587 | -120.411517 | 1 | 99 | 1 | 0 | 5 | Offer B | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 1,749 | 1 | Q3 | 1 | 3 | 1 | California | 1 | 0 | 1 | 60 | 6,017.9 | 150 | 624 | 0 | 6,791.9 | 0 | 0 | 95329 |
42 | 8 | 13.82 | 0 | null | null | 32 | Alpine | 5,470 | Month-to-Month | United States | 6233-HXJMX | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 32.827184, -116.703729 | 32.827184 | -116.703729 | 0 | 89.3 | 1 | 0 | 0 | Offer B | 0 | 0 | 1 | 0 | Credit Card | 1 | 16,486 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 45 | 4,192.15 | 0 | 621.9 | 0 | 4,814.05 | 0 | 1 | 91901 |
50 | 12 | 42.1 | 1 | Dissatisfaction | Network reliability | 95 | San Diego | 4,596 | One Year | United States | 9378-FXTIZ | Churned | 0 | 0 | Female | 1 | DSL | 32.802959, -117.027095 | 32.802959 | -117.027095 | 1 | 70.15 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 21,866 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 54 | 3,715.65 | 0 | 2,273.4 | 0 | 5,989.05 | 0 | 1 | 92119 |
41 | 3 | 45.21 | 1 | Competitor | Competitor offered more data | 77 | San Francisco | 4,001 | Month-to-Month | United States | 2968-SSGAA | Churned | 0 | 1 | Female | 1 | Fiber Optic | 37.770533, -122.445121 | 37.770533 | -122.445121 | 0 | 100.6 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 38,756 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 10 | 1,060.2 | 0 | 452.1 | 0 | 1,512.3 | 0 | 1 | 94117 |
28 | 42 | 29.07 | 0 | null | null | 68 | San Bernardino | 5,451 | Month-to-Month | United States | 7109-MFBYV | Stayed | 0 | 0 | Male | 1 | Cable | 34.250069, -117.393949 | 34.250069 | -117.393949 | 0 | 45.45 | 0 | 0 | 0 | Offer C | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 49,355 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 26 | 1,233.15 | 0 | 755.82 | 0 | 1,988.97 | 1 | 1 | 92407 |
69 | 0 | 19.87 | 1 | Price | Long distance charges | 91 | New Cuyama | 3,491 | Month-to-Month | United States | 5028-HTLJB | Churned | 0 | 0 | Male | 0 | null | 34.956577, -119.750142 | 34.956577 | -119.750142 | 0 | 20.05 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Credit Card | 1 | 798 | 0 | Q3 | 0 | 1 | 1 | California | 0 | 0 | 0 | 1 | 20.05 | 0 | 19.87 | 0 | 39.92 | 0 | 0 | 93254 |
58 | 20 | 40.03 | 0 | null | null | 22 | Parker Dam | 3,624 | Month-to-Month | United States | 7916-VCCPB | Stayed | 1 | 0 | Female | 1 | Fiber Optic | 34.273872, -114.192901 | 34.273872 | -114.192901 | 1 | 73.25 | 0 | 1 | 6 | Offer D | 1 | 0 | 0 | 1 | Bank Withdrawal | 1 | 131 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 16 | 1,195.75 | 0 | 640.48 | 0 | 1,836.23 | 0 | 1 | 92267 |
59 | 29 | 33.46 | 0 | null | null | 42 | Nipton | 4,732 | Month-to-Month | United States | 9779-DPNEJ | Stayed | 1 | 0 | Female | 1 | Fiber Optic | 35.478736, -115.516984 | 35.478736 | -115.516984 | 1 | 80.15 | 0 | 3 | 5 | Offer D | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 162 | 0 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 0 | 22 | 1,790.65 | 0 | 736.12 | 0 | 2,526.77 | 0 | 1 | 92364 |
44 | 0 | 45.03 | 0 | null | null | 66 | Brea | 2,823 | One Year | United States | 2592-HODOV | Stayed | 0 | 0 | Male | 0 | null | 33.924143, -117.79387 | 33.924143 | -117.79387 | 0 | 19.3 | 0 | 0 | 0 | Offer D | 0 | 0 | 0 | 0 | Credit Card | 1 | 1,408 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 13 | 259.65 | 0 | 585.39 | 35.28 | 809.76 | 0 | 0 | 92823 |
47 | 58 | 21.89 | 0 | null | null | 51 | Yorba Linda | 6,158 | Two Year | United States | 8207-DMRVL | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 33.897253, -117.792202 | 33.897253 | -117.792202 | 1 | 114.55 | 1 | 3 | 1 | null | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 39,458 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 72 | 8,306.05 | 40 | 1,576.08 | 21.6 | 9,900.53 | 0 | 0 | 92886 |
38 | 24 | 47.69 | 0 | null | null | 36 | Covina | 4,879 | Month-to-Month | United States | 1930-WNXSB | Stayed | 1 | 0 | Male | 1 | Fiber Optic | 34.08111, -117.853935 | 34.08111 | -117.853935 | 1 | 92.85 | 0 | 1 | 1 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 25,068 | 0 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 58 | 5,305.05 | 0 | 2,766.02 | 0 | 8,071.07 | 0 | 1 | 91724 |
61 | 16 | 6.28 | 0 | null | null | 65 | Weed | 6,221 | Two Year | United States | 2378-YIZKA | Stayed | 1 | 1 | Female | 1 | DSL | 41.465121, -122.380947 | 41.465121 | -122.380947 | 1 | 85 | 0 | 1 | 7 | null | 1 | 1 | 1 | 1 | Credit Card | 1 | 5,896 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 68 | 5,607.75 | 130 | 427.04 | 0 | 6,164.79 | 0 | 0 | 96094 |
25 | 0 | 29.41 | 0 | null | null | 59 | Fresno | 5,471 | Two Year | United States | 1555-HAPSU | Stayed | 1 | 0 | Female | 0 | null | 36.751489, -119.68072 | 36.751489 | -119.68072 | 1 | 23.9 | 1 | 2 | 1 | Offer A | 0 | 0 | 0 | 1 | Credit Card | 1 | 54,701 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 71 | 1,663.5 | 0 | 2,088.11 | 0 | 3,751.61 | 1 | 0 | 93727 |
26 | 85 | 23.63 | 1 | Competitor | Competitor had better devices | 88 | Sacramento | 5,654 | Month-to-Month | United States | 1582-RAFML | Churned | 0 | 0 | Male | 1 | Cable | 38.625096, -121.383658 | 38.625096 | -121.383658 | 0 | 60.1 | 1 | 0 | 0 | Offer E | 1 | 0 | 0 | 0 | Mailed Check | 1 | 35,426 | 1 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 1 | 60.1 | 0 | 23.63 | 0 | 83.73 | 1 | 1 | 95821 |
19 | 59 | 0 | 0 | null | null | 77 | Colfax | 2,515 | Month-to-Month | United States | 1777-JYQPJ | Joined | 0 | 0 | Male | 1 | DSL | 39.084645, -120.894014 | 39.084645 | -120.894014 | 0 | 24.3 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Mailed Check | 0 | 8,525 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 2 | 38.45 | 0 | 0 | 0 | 38.45 | 1 | 1 | 95713 |
22 | 0 | 35.05 | 0 | null | null | 42 | Chowchilla | 4,363 | Month-to-Month | United States | 2171-UDMFD | Stayed | 1 | 0 | Male | 0 | null | 37.100948, -120.270136 | 37.100948 | -120.270136 | 1 | 19.45 | 0 | 3 | 5 | Offer C | 0 | 0 | 1 | 1 | Credit Card | 1 | 19,391 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 32 | 674.55 | 0 | 1,121.6 | 0 | 1,796.15 | 1 | 0 | 93610 |
53 | 3 | 6.74 | 0 | null | null | 43 | Avalon | 2,274 | Month-to-Month | United States | 4450-DLLMH | Joined | 0 | 0 | Male | 1 | Fiber Optic | 33.391181, -118.421305 | 33.391181 | -118.421305 | 0 | 71.3 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Credit Card | 1 | 3,699 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 2 | 157.75 | 0 | 13.48 | 0 | 171.23 | 0 | 1 | 90704 |
41 | 3 | 16.61 | 1 | Competitor | Competitor had better devices | 77 | Apple Valley | 5,174 | Month-to-Month | United States | 2955-BJZHG | Churned | 0 | 0 | Male | 1 | Fiber Optic | 34.424926, -117.184503 | 34.424926 | -117.184503 | 1 | 80.85 | 0 | 0 | 1 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 28,819 | 0 | Q3 | 1 | 1 | 0 | California | 0 | 0 | 1 | 17 | 1,400.85 | 0 | 282.37 | 0 | 1,683.22 | 0 | 1 | 92308 |
19 | 76 | 0 | 1 | Competitor | Competitor made better offer | 65 | Posey | 3,146 | Month-to-Month | United States | 0822-GAVAP | Churned | 0 | 0 | Female | 1 | DSL | 35.861928, -118.636698 | 35.861928 | -118.636698 | 0 | 34.7 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 0 | 266 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 0 | 2 | 62.25 | 0 | 0 | 0 | 62.25 | 1 | 1 | 93260 |
79 | 4 | 0 | 0 | null | null | 27 | Redding | 3,606 | Two Year | United States | 7636-OWBPG | Stayed | 0 | 0 | Male | 1 | DSL | 40.587919, -122.464732 | 40.587919 | -122.464732 | 0 | 29.35 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 | Credit Card | 0 | 31,586 | 0 | Q3 | 0 | 3 | 1 | California | 0 | 0 | 0 | 12 | 381.2 | 0 | 0 | 38.98 | 342.22 | 0 | 1 | 96001 |
61 | 29 | 44.34 | 1 | Competitor | Competitor offered more data | 79 | San Francisco | 4,062 | Month-to-Month | United States | 3519-ZKXGG | Churned | 0 | 0 | Female | 1 | Fiber Optic | 37.800254, -122.436975 | 37.800254 | -122.436975 | 1 | 75.85 | 1 | 0 | 1 | Offer E | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 22,920 | 0 | Q3 | 1 | 2 | 0 | California | 0 | 0 | 0 | 3 | 256.6 | 0 | 133.02 | 0 | 389.62 | 0 | 1 | 94123 |
48 | 25 | 5.17 | 0 | null | null | 52 | Pasadena | 2,564 | Two Year | United States | 6727-IOTLZ | Stayed | 0 | 1 | Male | 1 | Cable | 34.146635, -118.139225 | 34.146635 | -118.139225 | 1 | 81.95 | 0 | 0 | 3 | Offer D | 1 | 0 | 0 | 1 | Credit Card | 1 | 16,812 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 14 | 1,181.75 | 0 | 72.38 | 0 | 1,254.13 | 0 | 1 | 91101 |
50 | 0 | 11.96 | 0 | null | null | 22 | San Leandro | 3,129 | Month-to-Month | United States | 8562-GHPPI | Joined | 0 | 0 | Female | 0 | null | 37.717196, -122.159338 | 37.717196 | -122.159338 | 0 | 19.8 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 41,871 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 1 | 19.8 | 0 | 11.96 | 0 | 31.76 | 0 | 0 | 94577 |
19 | 73 | 0 | 0 | null | null | 75 | Clearlake | 2,562 | Month-to-Month | United States | 0953-LGOVU | Stayed | 1 | 0 | Male | 1 | DSL | 38.965804, -122.631779 | 38.965804 | -122.631779 | 1 | 35.5 | 0 | 3 | 7 | Offer D | 1 | 0 | 0 | 1 | Mailed Check | 0 | 13,485 | 1 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 12 | 432.25 | 0 | 0 | 0 | 432.25 | 1 | 1 | 95422 |
57 | 5 | 22.48 | 1 | Competitor | Competitor made better offer | 71 | San Diego | 2,119 | Month-to-Month | United States | 8058-INTPH | Churned | 0 | 0 | Female | 1 | Fiber Optic | 32.787836, -117.232369 | 32.787836 | -117.232376 | 0 | 79.65 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 46,086 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 1 | 79.65 | 0 | 22.48 | 0 | 102.13 | 0 | 1 | 92109 |
70 | 19 | 46.38 | 1 | Attitude | Attitude of support person | 96 | Forest Ranch | 2,099 | Month-to-Month | United States | 0529-ONKER | Churned | 0 | 0 | Male | 1 | Fiber Optic | 40.077028, -121.494168 | 40.077028 | -121.494168 | 0 | 75.65 | 1 | 0 | 0 | Offer D | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 1,351 | 0 | Q3 | 0 | 3 | 1 | California | 0 | 0 | 0 | 15 | 1,146.65 | 0 | 695.7 | 0 | 1,842.35 | 0 | 1 | 95942 |
51 | 6 | 14.69 | 0 | null | null | 34 | Garden Grove | 5,268 | Two Year | United States | 6050-FFXES | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 33.766476, -117.969795 | 33.766476 | -117.969795 | 1 | 105.35 | 1 | 0 | 3 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 23,481 | 1 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 69 | 7,240.65 | 50 | 1,013.61 | 0 | 8,304.26 | 0 | 0 | 92844 |
69 | 14 | 4.04 | 0 | null | null | 53 | Hacienda Heights | 5,983 | Two Year | United States | 6741-EGCBI | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 33.998471, -117.973758 | 33.998471 | -117.973758 | 0 | 90.5 | 1 | 0 | 0 | null | 0 | 1 | 1 | 0 | Credit Card | 1 | 53,686 | 0 | Q3 | 0 | 3 | 1 | California | 1 | 0 | 0 | 30 | 2,595.85 | 0 | 121.2 | 0 | 2,717.05 | 0 | 1 | 91745 |
62 | 18 | 24.56 | 0 | null | null | 51 | Philo | 3,094 | Month-to-Month | United States | 8800-ZKRFW | Stayed | 1 | 1 | Female | 1 | Fiber Optic | 39.094102, -123.500853 | 39.094102 | -123.500853 | 1 | 107.5 | 1 | 2 | 9 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 1,113 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 30 | 3,242.5 | 0 | 736.8 | 0 | 3,979.3 | 0 | 1 | 95466 |
29 | 69 | 40.63 | 0 | null | null | 69 | Anaheim | 4,384 | Two Year | United States | 2176-OSJUV | Stayed | 0 | 0 | Male | 1 | DSL | 33.844983, -117.952151 | 33.844983 | -117.952151 | 1 | 65.15 | 1 | 0 | 2 | Offer A | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 60,553 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 1 | 0 | 71 | 4,681.75 | 0 | 2,884.73 | 4.7 | 7,561.78 | 1 | 1 | 92801 |
40 | 0 | 6.48 | 0 | null | null | 31 | Raymond | 5,060 | Month-to-Month | United States | 6164-HXUGH | Stayed | 1 | 0 | Female | 0 | null | 37.252057, -119.95783 | 37.252057 | -119.95783 | 1 | 19.85 | 0 | 1 | 1 | Offer E | 0 | 0 | 0 | 1 | Credit Card | 1 | 972 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 6 | 119.3 | 0 | 38.88 | 0 | 158.18 | 0 | 0 | 93653 |
79 | 23 | 5.42 | 0 | null | null | 24 | Perris | 2,064 | One Year | United States | 6705-LXORM | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 33.787298, -117.320676 | 33.787298 | -117.320676 | 1 | 70.05 | 0 | 0 | 1 | Offer E | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 36,817 | 0 | Q3 | 1 | 4 | 1 | California | 0 | 0 | 0 | 5 | 302.6 | 0 | 27.1 | 0 | 329.7 | 0 | 1 | 92570 |
45 | 0 | 43.84 | 0 | null | null | 58 | San Jose | 4,347 | Two Year | United States | 5859-HZYLF | Stayed | 1 | 0 | Male | 0 | null | 37.371862, -121.860349 | 37.371862 | -121.860349 | 1 | 19.15 | 0 | 2 | 9 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 26,032 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 26 | 515.75 | 0 | 1,139.84 | 0 | 1,655.59 | 0 | 0 | 95133 |
55 | 53 | 18.42 | 0 | null | null | 80 | Mill Creek | 6,391 | Two Year | United States | 3766-EJLFL | Stayed | 1 | 1 | Female | 1 | Fiber Optic | 40.331975, -121.460674 | 40.331975 | -121.460674 | 1 | 109.05 | 1 | 3 | 1 | null | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 78 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 68 | 7,508.55 | 0 | 1,252.56 | 0 | 8,761.11 | 0 | 1 | 96061 |
24 | 76 | 22.2 | 0 | null | null | 41 | San Gabriel | 4,078 | One Year | United States | 3858-XHYJO | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 34.089927, -118.095645 | 34.089927 | -118.095645 | 1 | 105.75 | 1 | 0 | 5 | Offer B | 0 | 1 | 0 | 1 | Bank Withdrawal | 1 | 38,041 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 40 | 4,228.55 | 0 | 888 | 0 | 5,116.55 | 1 | 1 | 91776 |
59 | 0 | 38.55 | 0 | null | null | 46 | Pixley | 5,617 | Two Year | United States | 7008-LZVOZ | Stayed | 1 | 0 | Male | 0 | null | 35.957019, -119.330928 | 35.957019 | -119.330928 | 1 | 25.3 | 1 | 3 | 5 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 4,198 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 66 | 1,672.35 | 0 | 2,544.3 | 0 | 4,216.65 | 0 | 0 | 93256 |
38 | 0 | 5.15 | 0 | null | null | 77 | Placerville | 4,430 | Month-to-Month | United States | 7521-YXVZY | Joined | 1 | 0 | Male | 0 | null | 38.733714, -120.795213 | 38.733714 | -120.795213 | 0 | 19.95 | 0 | 3 | 0 | Offer E | 0 | 0 | 0 | 0 | Mailed Check | 1 | 34,146 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 3 | 58.3 | 0 | 15.45 | 0 | 73.75 | 0 | 0 | 95667 |
54 | 29 | 28.2 | 1 | Competitor | Competitor made better offer | 85 | Laytonville | 5,180 | Month-to-Month | United States | 9681-OXGVC | Churned | 0 | 1 | Female | 1 | Fiber Optic | 39.806141, -123.531098 | 39.806141 | -123.531098 | 0 | 100.5 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 2,706 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 5 | 514 | 0 | 141 | 0 | 655 | 0 | 1 | 95454 |
69 | 30 | 0 | 0 | null | null | 33 | Covina | 3,511 | Month-to-Month | United States | 4282-ACRXS | Stayed | 0 | 0 | Male | 1 | Cable | 34.084747, -117.886844 | 34.084747 | -117.886844 | 1 | 24.85 | 0 | 0 | 2 | Offer C | 0 | 0 | 1 | 1 | Bank Withdrawal | 0 | 17,554 | 0 | Q3 | 1 | 3 | 1 | California | 0 | 0 | 0 | 38 | 955.75 | 0 | 0 | 0 | 955.75 | 0 | 1 | 91723 |
79 | 18 | 3.04 | 0 | null | null | 59 | Descanso | 2,715 | One Year | United States | 2851-STERV | Stayed | 0 | 1 | Male | 1 | DSL | 32.912664, -116.635387 | 32.912664 | -116.635387 | 0 | 73 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 1,587 | 1 | Q3 | 0 | 4 | 1 | California | 1 | 0 | 1 | 35 | 2,471.25 | 0 | 106.4 | 0 | 2,577.65 | 0 | 1 | 91916 |
28 | 82 | 25.27 | 1 | Other | Don't know | 83 | Deer Park | 5,898 | Month-to-Month | United States | 4489-SNOJF | Churned | 1 | 1 | Female | 1 | DSL | 38.554383, -122.474773 | 38.554383 | -122.474773 | 1 | 72.25 | 1 | 2 | 1 | null | 0 | 1 | 0 | 1 | Bank Withdrawal | 1 | 223 | 1 | Q3 | 1 | 1 | 0 | California | 0 | 0 | 1 | 35 | 2,568.55 | 0 | 884.45 | 0 | 3,453 | 1 | 1 | 94576 |
27 | 0 | 26.09 | 0 | null | null | 54 | Los Angeles | 4,476 | Month-to-Month | United States | 4203-QGNZA | Stayed | 1 | 0 | Female | 0 | null | 34.029043, -118.239504 | 34.029043 | -118.239504 | 0 | 20.25 | 0 | 3 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 3,012 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 28 | 535.35 | 0 | 730.52 | 0 | 1,265.87 | 1 | 0 | 90021 |
27 | 0 | 27.47 | 0 | null | null | 64 | Rohnert Park | 3,300 | Month-to-Month | United States | 8150-QUDFX | Joined | 0 | 0 | Male | 0 | null | 38.34719, -122.697822 | 38.34719 | -122.697822 | 0 | 19.85 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Credit Card | 1 | 42,544 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 2 | 51.6 | 0 | 54.94 | 0 | 106.54 | 1 | 0 | 94928 |
44 | 23 | 14.21 | 0 | null | null | 71 | Grass Valley | 4,696 | Month-to-Month | United States | 0419-YAAPX | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 39.099204, -121.137962 | 39.099204 | -121.137962 | 1 | 85.3 | 0 | 0 | 1 | Offer B | 1 | 0 | 1 | 1 | Credit Card | 1 | 17,922 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 1 | 49 | 4,297.95 | 0 | 696.29 | 0 | 4,994.24 | 0 | 1 | 95949 |
41 | 0 | 15.86 | 0 | null | null | 37 | Los Angeles | 2,653 | Two Year | United States | 8388-DMKAE | Stayed | 0 | 0 | Female | 0 | null | 34.028331, -118.354338 | 34.028331 | -118.354338 | 0 | 20.25 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Mailed Check | 1 | 46,984 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 8 | 174.65 | 0 | 126.88 | 0 | 301.53 | 0 | 0 | 90016 |
43 | 11 | 1.6 | 0 | null | null | 29 | Bakersfield | 2,969 | Month-to-Month | United States | 2824-MYYBN | Stayed | 1 | 0 | Female | 1 | Fiber Optic | 35.140938, -119.051348 | 35.140938 | -119.051348 | 1 | 95.25 | 1 | 2 | 0 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 25,126 | 0 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 37 | 3,314.15 | 0 | 59.2 | 0 | 3,373.35 | 0 | 1 | 93313 |
76 | 16 | 38.75 | 1 | Other | Don't know | 96 | Escondido | 5,913 | Month-to-Month | United States | 5565-FILXA | Churned | 0 | 0 | Female | 1 | Fiber Optic | 33.141265, -116.967221 | 33.141265 | -116.967221 | 0 | 96.15 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 48,690 | 0 | Q3 | 0 | 2 | 1 | California | 1 | 0 | 1 | 16 | 1,529.2 | 0 | 620 | 0 | 2,149.2 | 0 | 1 | 92027 |
51 | 15 | 37.69 | 1 | Competitor | Competitor had better devices | 93 | Desert Hot Springs | 2,832 | Month-to-Month | United States | 0093-XWZFY | Churned | 0 | 1 | Male | 1 | Fiber Optic | 33.832799, -116.250973 | 33.832799 | -116.250973 | 0 | 104.5 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 | Credit Card | 1 | 5,529 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 40 | 4,036.85 | 0 | 1,507.6 | 0 | 5,544.45 | 0 | 1 | 92241 |
73 | 30 | 29.41 | 1 | Attitude | Attitude of service provider | 90 | Pismo Beach | 5,831 | Month-to-Month | United States | 4369-HTUIF | Churned | 0 | 0 | Male | 1 | Fiber Optic | 35.165668, -120.655842 | 35.165668 | -120.655842 | 0 | 85.15 | 0 | 0 | 0 | Offer E | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 8,564 | 0 | Q3 | 0 | 2 | 1 | California | 0 | 0 | 1 | 6 | 503.6 | 0 | 176.46 | 0 | 680.06 | 0 | 1 | 93449 |
25 | 51 | 22.77 | 1 | Dissatisfaction | Network reliability | 78 | Old Station | 5,698 | Month-to-Month | United States | 8806-EAGWC | Churned | 0 | 0 | Male | 1 | DSL | 40.656287, -121.428965 | 40.656287 | -121.428965 | 0 | 55.15 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Credit Card | 1 | 182 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 1 | 1 | 3 | 159.15 | 0 | 68.31 | 0 | 227.46 | 1 | 1 | 96071 |
54 | 0 | 14.54 | 0 | null | null | 52 | Galt | 6,066 | Two Year | United States | 6651-RLGGM | Stayed | 1 | 0 | Male | 0 | null | 38.274451, -121.259201 | 38.274451 | -121.259201 | 1 | 26.3 | 1 | 2 | 2 | Offer A | 0 | 0 | 0 | 1 | Credit Card | 1 | 24,194 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 67 | 1,688.9 | 0 | 974.18 | 0 | 2,663.08 | 0 | 0 | 95632 |
73 | 12 | 36.75 | 0 | null | null | 67 | Tahoe City | 2,217 | Two Year | United States | 5117-IFGPS | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 39.178337, -120.162806 | 39.178337 | -120.162806 | 1 | 84.3 | 1 | 0 | 7 | Offer C | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 4,002 | 0 | Q3 | 1 | 3 | 1 | California | 1 | 1 | 0 | 29 | 2,357.75 | 0 | 1,065.75 | 0 | 3,423.5 | 0 | 1 | 96145 |
25 | 59 | 16.01 | 0 | null | null | 52 | Sunnyvale | 6,252 | Two Year | United States | 0017-IUDMW | Stayed | 1 | 1 | Female | 1 | Fiber Optic | 37.378541, -122.020456 | 37.378541 | -122.020456 | 1 | 116.8 | 1 | 2 | 2 | null | 1 | 1 | 1 | 1 | Credit Card | 1 | 64,010 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 72 | 8,456.75 | 0 | 1,152.72 | 0 | 9,609.47 | 1 | 1 | 94086 |
30 | 0 | 3.37 | 0 | null | null | 66 | Warner Springs | 5,020 | Month-to-Month | United States | 3977-QCRSL | Stayed | 0 | 0 | Female | 0 | null | 33.323705, -116.626907 | 33.323705 | -116.626907 | 0 | 20.15 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Credit Card | 1 | 1,205 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 5 | 117.95 | 0 | 16.85 | 0 | 134.8 | 0 | 0 | 92086 |
41 | 18 | 19.15 | 1 | Other | Don't know | 90 | Alhambra | 4,094 | Month-to-Month | United States | 5583-SXDAG | Churned | 0 | 0 | Male | 1 | Fiber Optic | 34.074736, -118.145959 | 34.074736 | -118.145959 | 1 | 70 | 0 | 0 | 1 | Offer E | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 30,635 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 1 | 70 | 10 | 19.15 | 0 | 99.15 | 0 | 0 | 91803 |
25 | 52 | 27.69 | 0 | null | null | 25 | Danville | 4,193 | Two Year | United States | 3096-YXENJ | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 37.791481, -121.903253 | 37.791481 | -121.903253 | 1 | 107.65 | 1 | 0 | 1 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 19,777 | 1 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 65 | 7,082.85 | 0 | 1,799.85 | 0 | 8,882.7 | 1 | 1 | 94506 |
55 | 0 | 41.36 | 0 | null | null | 48 | Eureka | 3,716 | Month-to-Month | United States | 5066-GFJMM | Joined | 0 | 0 | Female | 0 | null | 40.796621, -124.15428 | 40.796621 | -124.15428 | 1 | 19.9 | 0 | 0 | 4 | Offer E | 0 | 0 | 1 | 1 | Credit Card | 1 | 23,224 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 3 | 45.75 | 0 | 124.08 | 0 | 169.83 | 0 | 0 | 95501 |
57 | 22 | 40.22 | 0 | null | null | 38 | Stirling City | 3,384 | Month-to-Month | United States | 8096-LOIST | Stayed | 0 | 0 | Female | 1 | Cable | 39.904002, -121.527823 | 39.904002 | -121.527823 | 0 | 56.2 | 0 | 0 | 0 | Offer D | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 28 | 0 | Q3 | 0 | 5 | 0 | California | 1 | 1 | 0 | 19 | 1,093.4 | 0 | 764.18 | 0 | 1,857.58 | 0 | 1 | 95978 |
45 | 3 | 46.84 | 1 | Other | Don't know | 76 | Lakewood | 2,570 | Month-to-Month | United States | 2372-HWUHI | Churned | 0 | 0 | Male | 1 | DSL | 33.840524, -118.148403 | 33.840524 | -118.148403 | 0 | 44.35 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 30,173 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 2 | 81.25 | 0 | 93.68 | 0 | 174.93 | 0 | 1 | 90712 |
56 | 0 | 47.26 | 1 | Price | Long distance charges | 90 | Badger | 3,618 | Month-to-Month | United States | 5049-GLYVG | Churned | 0 | 0 | Male | 0 | null | 36.64545, -118.924982 | 36.64545 | -118.924982 | 0 | 20.6 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Credit Card | 1 | 273 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 1 | 20.6 | 0 | 47.26 | 0 | 67.86 | 0 | 0 | 93603 |
36 | 0 | 1.44 | 0 | null | null | 42 | Newbury Park | 4,466 | Two Year | United States | 8807-OPMBM | Stayed | 1 | 0 | Female | 0 | null | 34.172071, -118.946262 | 34.172071 | -118.946262 | 1 | 25.65 | 1 | 3 | 1 | Offer B | 0 | 0 | 1 | 1 | Credit Card | 1 | 37,779 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 55 | 1,388 | 0 | 79.2 | 0 | 1,467.2 | 0 | 0 | 91320 |
54 | 0 | 12.21 | 0 | null | null | 79 | Bakersfield | 6,228 | Two Year | United States | 1073-XXCZD | Stayed | 0 | 0 | Male | 0 | null | 35.559617, -118.925185 | 35.559617 | -118.925185 | 1 | 25.7 | 1 | 0 | 1 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 44,915 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 55 | 1,443.65 | 0 | 671.55 | 0 | 2,115.2 | 0 | 0 | 93308 |
27 | 48 | 0 | 1 | Price | Price too high | 80 | Santa Clara | 3,080 | Month-to-Month | United States | 9039-RBEEE | Churned | 0 | 0 | Male | 1 | Cable | 37.351214, -121.952417 | 37.351214 | -121.952417 | 0 | 48.95 | 0 | 0 | 0 | null | 1 | 1 | 1 | 0 | Credit Card | 0 | 36,349 | 1 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 1 | 39 | 1,880.85 | 0 | 0 | 0 | 1,880.85 | 1 | 1 | 95050 |
43 | 0 | 48.93 | 0 | null | null | 67 | Covina | 5,822 | Two Year | United States | 6134-KWTBV | Stayed | 0 | 0 | Male | 0 | null | 34.08111, -117.853935 | 34.08111 | -117.853935 | 0 | 23.4 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 25,068 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 62 | 1,429.65 | 0 | 3,033.66 | 0 | 4,463.31 | 0 | 0 | 91724 |
42 | 0 | 28.18 | 0 | null | null | 69 | Chowchilla | 5,854 | Month-to-Month | United States | 0670-KDOMA | Joined | 0 | 0 | Female | 0 | null | 37.100948, -120.270136 | 37.100948 | -120.270136 | 0 | 20.25 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Credit Card | 1 | 19,391 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 1 | 20.25 | 0 | 28.18 | 0 | 48.43 | 0 | 0 | 93610 |
45 | 29 | 0 | 0 | null | null | 80 | Lookout | 4,570 | Month-to-Month | United States | 3439-GVUSX | Joined | 0 | 0 | Male | 1 | DSL | 41.280478, -121.160249 | 41.280478 | -121.160249 | 0 | 24.4 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 0 | 386 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 1 | 24.4 | 0 | 0 | 0 | 24.4 | 0 | 1 | 96054 |
51 | 28 | 37.04 | 0 | null | null | 26 | Casmalia | 2,383 | Month-to-Month | United States | 9944-AEXBM | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 34.866032, -120.536546 | 34.866032 | -120.536546 | 0 | 85.65 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 210 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 32 | 2,664.3 | 0 | 1,185.28 | 0 | 3,849.58 | 0 | 1 | 93429 |
27 | 0 | 15.85 | 0 | null | null | 41 | Montclair | 3,948 | Month-to-Month | United States | 6506-EYCNH | Stayed | 1 | 0 | Female | 0 | null | 34.072121, -117.698319 | 34.072121 | -117.698319 | 1 | 19.55 | 0 | 3 | 9 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 34,447 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 28 | 543.8 | 0 | 443.8 | 0 | 987.6 | 1 | 0 | 91763 |
20 | 47 | 43.78 | 0 | null | null | 30 | Mad River | 4,709 | Month-to-Month | United States | 1852-XEMDW | Stayed | 0 | 1 | Male | 1 | DSL | 40.390301, -123.412327 | 40.390301 | -123.412327 | 0 | 65.05 | 1 | 0 | 0 | Offer D | 1 | 1 | 0 | 0 | Credit Card | 1 | 265 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 22 | 1,427.55 | 10 | 963.16 | 0 | 2,400.71 | 1 | 0 | 95552 |
72 | 3 | 16.87 | 0 | null | null | 30 | Fowler | 4,181 | Two Year | United States | 5671-RQRLP | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 36.625792, -119.672483 | 36.625792 | -119.672483 | 1 | 75.65 | 1 | 0 | 4 | Offer A | 0 | 0 | 1 | 1 | Credit Card | 1 | 5,635 | 0 | Q3 | 1 | 4 | 1 | California | 0 | 0 | 0 | 70 | 5,411.4 | 0 | 1,180.9 | 25.67 | 6,566.63 | 0 | 1 | 93625 |
57 | 25 | 23.29 | 0 | null | null | 31 | Sheridan | 5,425 | Two Year | United States | 2845-KDHVX | Stayed | 0 | 1 | Female | 1 | DSL | 38.984756, -121.345074 | 38.984756 | -121.345074 | 1 | 68.3 | 0 | 0 | 9 | null | 1 | 0 | 1 | 1 | Credit Card | 1 | 1,219 | 1 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 0 | 64 | 4,378.8 | 0 | 1,490.56 | 0 | 5,869.36 | 0 | 1 | 95681 |
33 | 17 | 43.27 | 1 | Competitor | Competitor offered more data | 87 | Fields Landing | 5,036 | Month-to-Month | United States | 4290-BSXUX | Churned | 0 | 0 | Male | 1 | Fiber Optic | 40.726949, -124.217378 | 40.726949 | -124.217378 | 1 | 79.65 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 228 | 1 | Q3 | 1 | 1 | 0 | California | 0 | 0 | 0 | 3 | 251.75 | 0 | 129.81 | 0 | 381.56 | 0 | 1 | 95537 |
49 | 11 | 6.56 | 0 | null | null | 73 | Shafter | 3,404 | One Year | United States | 5499-ECUTN | Stayed | 0 | 1 | Female | 1 | DSL | 35.490705, -119.286833 | 35.490705 | -119.286833 | 1 | 66.05 | 0 | 0 | 1 | null | 0 | 1 | 1 | 1 | Credit Card | 1 | 15,177 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 1 | 47 | 3,021.45 | 40 | 308.32 | 0 | 3,369.77 | 0 | 0 | 93263 |
28 | 52 | 39.78 | 0 | null | null | 28 | Red Bluff | 6,367 | Two Year | United States | 5816-JMLGY | Stayed | 0 | 1 | Female | 1 | DSL | 40.186772, -122.388361 | 40.186772 | -122.388361 | 1 | 80.4 | 0 | 0 | 4 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 26,438 | 1 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 70 | 5,717.85 | 0 | 2,784.6 | 0 | 8,502.45 | 1 | 1 | 96080 |
43 | 0 | 47.31 | 0 | null | null | 57 | Dutch Flat | 3,586 | Two Year | United States | 4652-ODEVH | Stayed | 1 | 0 | Male | 0 | null | 39.197215, -120.83679 | 39.197215 | -120.83679 | 1 | 24.45 | 1 | 3 | 10 | null | 0 | 0 | 0 | 1 | Mailed Check | 1 | 350 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 45 | 1,088.25 | 0 | 2,128.95 | 0 | 3,217.2 | 0 | 0 | 95714 |
44 | 10 | 0 | 1 | Other | Don't know | 94 | Lompoc | 3,298 | Month-to-Month | United States | 5590-YRFJT | Churned | 0 | 0 | Female | 1 | DSL | 34.757477, -120.550507 | 34.757477 | -120.550507 | 1 | 24.45 | 0 | 0 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 0 | 6,165 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 20 | 482.8 | 0 | 0 | 0 | 482.8 | 0 | 1 | 93437 |
63 | 2 | 17.73 | 0 | null | null | 70 | Corona | 4,806 | Month-to-Month | United States | 1346-PJWTK | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 33.918043, -117.617809 | 33.918043 | -117.617809 | 1 | 94.15 | 0 | 0 | 1 | null | 1 | 0 | 0 | 1 | Credit Card | 1 | 16,998 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 61 | 5,731.85 | 0 | 1,081.53 | 0 | 6,813.38 | 0 | 1 | 92880 |
41 | 0 | 33.68 | 0 | null | null | 43 | San Francisco | 4,399 | Two Year | United States | 4361-FEBGN | Stayed | 0 | 0 | Male | 0 | null | 37.746699, -122.442833 | 37.746699 | -122.442833 | 0 | 20.15 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 27,906 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 48 | 982.95 | 0 | 1,616.64 | 0 | 2,599.59 | 0 | 0 | 94131 |
26 | 73 | 13.9 | 0 | null | null | 64 | Laguna Hills | 4,898 | One Year | United States | 7951-VRDVK | Stayed | 0 | 1 | Female | 1 | Cable | 33.606899, -117.717854 | 33.606899 | -117.717854 | 0 | 85.85 | 0 | 0 | 0 | null | 1 | 1 | 0 | 0 | Bank Withdrawal | 1 | 48,273 | 1 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 36 | 3,003.55 | 0 | 500.4 | 0 | 3,503.95 | 1 | 0 | 92653 |
57 | 3 | 7.62 | 1 | Competitor | Competitor had better devices | 91 | Mira Loma | 2,504 | Month-to-Month | United States | 1670-SVOWZ | Churned | 0 | 0 | Female | 1 | Fiber Optic | 33.999992, -117.535395 | 33.999992 | -117.535395 | 1 | 89.65 | 0 | 0 | 1 | Offer D | 1 | 0 | 1 | 1 | Credit Card | 1 | 18,980 | 1 | Q3 | 1 | 1 | 0 | California | 1 | 1 | 0 | 14 | 1,208.35 | 120 | 106.68 | 0 | 1,435.03 | 0 | 0 | 91752 |
33 | 19 | 15.01 | 0 | null | null | 66 | Newbury Park | 4,014 | Month-to-Month | United States | 8212-DJRCH | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 34.172071, -118.946262 | 34.172071 | -118.946262 | 1 | 90.35 | 0 | 1 | 1 | null | 0 | 1 | 1 | 1 | Credit Card | 1 | 37,779 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 0 | 5 | 434.5 | 0 | 75.05 | 17.33 | 492.22 | 0 | 1 | 91320 |
25 | 52 | 24.59 | 0 | null | null | 49 | Davis | 5,725 | Two Year | United States | 2160-GPFXD | Stayed | 1 | 0 | Male | 1 | DSL | 38.544002, -121.685559 | 38.544002 | -121.685559 | 1 | 65.65 | 1 | 2 | 1 | Offer B | 1 | 1 | 1 | 1 | Credit Card | 1 | 648 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 54 | 3,566.7 | 0 | 1,327.86 | 0 | 4,894.56 | 1 | 1 | 95618 |
80 | 30 | 0 | 1 | Attitude | Attitude of support person | 74 | Glendora | 3,542 | Month-to-Month | United States | 5480-HPRRX | Churned | 0 | 0 | Female | 1 | DSL | 34.119363, -117.855059 | 34.119363 | -117.855059 | 0 | 25.3 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 0 | 25,135 | 0 | Q3 | 0 | 3 | 1 | California | 0 | 0 | 0 | 3 | 77.75 | 0 | 0 | 0 | 77.75 | 0 | 1 | 91740 |
23 | 73 | 37.75 | 0 | null | null | 68 | San Bernardino | 5,995 | Two Year | United States | 1832-PEUTS | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 34.106922, -117.297553 | 34.106922 | -117.297553 | 1 | 89.1 | 1 | 2 | 4 | Offer B | 0 | 0 | 1 | 1 | Credit Card | 1 | 44,556 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 1 | 62 | 5,411.65 | 0 | 2,340.5 | 0 | 7,752.15 | 1 | 1 | 92410 |
55 | 6 | 7.37 | 0 | null | null | 22 | Santa Maria | 5,259 | Month-to-Month | United States | 8161-QYMTT | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 34.943523, -120.256729 | 34.943523 | -120.256729 | 0 | 94.1 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 30,540 | 0 | Q3 | 0 | 5 | 0 | California | 1 | 1 | 1 | 7 | 701.3 | 0 | 51.59 | 0 | 752.89 | 0 | 1 | 93454 |
71 | 3 | 48.62 | 1 | Competitor | Competitor offered more data | 75 | North Palm Springs | 4,876 | Month-to-Month | United States | 6961-VCPMC | Churned | 0 | 0 | Male | 1 | Fiber Optic | 33.906496, -116.569499 | 33.906496 | -116.569499 | 1 | 80.4 | 0 | 0 | 1 | Offer B | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 732 | 0 | Q3 | 1 | 3 | 1 | California | 1 | 0 | 0 | 46 | 3,605.2 | 20 | 2,236.52 | 0 | 5,861.72 | 0 | 0 | 92258 |
51 | 30 | 20.29 | 1 | Price | Price too high | 66 | Saint Helena | 5,456 | Month-to-Month | United States | 3550-SAHFP | Churned | 0 | 0 | Female | 1 | Fiber Optic | 38.581354, -122.296283 | 38.581354 | -122.296283 | 0 | 83.35 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 9,423 | 0 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 0 | 33 | 2,757.85 | 40 | 669.57 | 0 | 3,467.42 | 0 | 0 | 94574 |
50 | 13 | 0 | 1 | Dissatisfaction | Lack of self-service on Website | 67 | Santa Monica | 5,632 | Month-to-Month | United States | 2911-UREFD | Churned | 0 | 1 | Female | 1 | DSL | 34.005439, -118.477507 | 34.005439 | -118.477507 | 1 | 55.9 | 0 | 0 | 3 | null | 0 | 1 | 0 | 1 | Bank Withdrawal | 0 | 26,099 | 0 | Q3 | 1 | 1 | 0 | California | 1 | 1 | 1 | 39 | 2,184.35 | 0 | 0 | 0 | 2,184.35 | 0 | 1 | 90405 |
73 | 27 | 10.19 | 1 | Competitor | Competitor made better offer | 75 | Fallbrook | 3,444 | Month-to-Month | United States | 3096-JRDSO | Churned | 0 | 0 | Female | 1 | Fiber Optic | 33.362575, -117.299644 | 33.362575 | -117.299644 | 1 | 104.3 | 1 | 0 | 5 | Offer C | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 42,239 | 1 | Q3 | 1 | 1 | 1 | California | 1 | 0 | 1 | 27 | 2,867.75 | 0 | 275.13 | 0 | 3,142.88 | 0 | 1 | 92028 |
37 | 22 | 20.64 | 0 | null | null | 28 | San Francisco | 4,501 | Month-to-Month | United States | 6103-BOCOU | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 37.770533, -122.445121 | 37.770533 | -122.445121 | 0 | 80.7 | 1 | 0 | 0 | Offer C | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 38,756 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 26 | 2,193 | 0 | 536.64 | 0 | 2,729.64 | 0 | 1 | 94117 |
44 | 11 | 22.75 | 0 | null | null | 29 | Caruthers | 3,265 | Month-to-Month | United States | 8263-OKETD | Stayed | 0 | 0 | Female | 1 | Cable | 36.5276, -119.865999 | 36.5276 | -119.865999 | 0 | 68.9 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 | Credit Card | 1 | 5,446 | 1 | Q3 | 0 | 5 | 0 | California | 1 | 1 | 0 | 20 | 1,370.35 | 0 | 455 | 0 | 1,825.35 | 0 | 1 | 93609 |
56 | 30 | 30.28 | 1 | Attitude | Attitude of service provider | 90 | Santa Ana | 2,468 | Month-to-Month | United States | 8182-BJDSI | Churned | 0 | 0 | Female | 1 | Fiber Optic | 33.766004, -117.786763 | 33.766004 | -117.786763 | 0 | 89.95 | 1 | 0 | 0 | Offer C | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 44,117 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 0 | 28 | 2,625.55 | 0 | 847.84 | 0 | 3,473.39 | 0 | 1 | 92705 |
27 | 0 | 10.42 | 0 | null | null | 71 | Merced | 4,907 | Month-to-Month | United States | 9512-PHSMG | Stayed | 0 | 0 | Female | 0 | null | 37.255637, -120.493537 | 37.255637 | -120.493537 | 1 | 20.55 | 0 | 0 | 2 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 59,289 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 10 | 252.75 | 0 | 104.2 | 0 | 356.95 | 1 | 0 | 95340 |