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This past Friday, May 13, 2016 at 4:40 p.m., I wanted to try the new UBER app to order a car. It was raining and I am disabled. I followed all the instructions on the APP 1. pickup location 224 West 57 Street & Broadway 2) destination, Sheepshead Bay Brooklyn. etc. and they sent me the name of the driver and you can see how far away he is from your location. I was waiting for the price of the ride which I thought should be automatically; some kind of confirmation number so I can have the option to not accept the car. The driver came and I figured he would know, as soon as I told him where I had to go, he was complaining that the trip was too far, a lot of traffic for Friday and it is raining. I asked him how much is the ride. He had no idea, but he kept saying to me it is an estimated price. There is no set price. That was not what I expected, so I asked what will the estimate be he said up to $200.00 due to the rain, heavy traffic. | {
"text": "This past Friday, May 13, 2016 at 4:40 p.m., I wanted to try the new UBER app to order a car. It was raining and I am disabled. I followed all the instructions on the APP 1. pickup location 224 West 57 Street & Broadway 2) destination, Sheepshead Bay Brooklyn. etc. and they sent me the name of the driver and you can see how far away he is from your location. I was waiting for the price of the ride which I thought should be automatically; some kind of confirmation number so I can have the option to not accept the car. The driver came and I figured he would know, as soon as I told him where I had to go, he was complaining that the trip was too far, a lot of traffic for Friday and it is raining. I asked him how much is the ride. He had no idea, but he kept saying to me it is an estimated price. There is no set price. That was not what I expected, so I asked what will the estimate be he said up to $200.00 due to the rain, heavy traffic. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 919e8ce3-c474-4f67-b012-97b8dc53d188 | null | Default | 2016-05-17T00:00:00 | {
"text_length": 947
} |
I just want to highlight the inconvenience that has been provided by your company app to my friend: Apoorva **, her account has been blocked since a week now and we both have been trying to get in touch with your company via email and all we get in reply is that your system raised a flag and blocked us. Lol. "FLAG just because we were updating email address." And you want us to also "Appreciate your understanding in this regard." - LOL. We have all our invoices blocked in that account. Hence it's a request if someone with some logical sense can have a look at her account and get it sorted for her. Systems can do errors, but who accepts their mistakes these days. All we want is our invoices and we will make sure never to bother Uber again for any ride. Ola is way more better with respect to quality app. | {
"text": "I just want to highlight the inconvenience that has been provided by your company app to my friend: Apoorva **, her account has been blocked since a week now and we both have been trying to get in touch with your company via email and all we get in reply is that your system raised a flag and blocked us. Lol. \"FLAG just because we were updating email address.\" And you want us to also \"Appreciate your understanding in this regard.\" - LOL. We have all our invoices blocked in that account. Hence it's a request if someone with some logical sense can have a look at her account and get it sorted for her. Systems can do errors, but who accepts their mistakes these days. All we want is our invoices and we will make sure never to bother Uber again for any ride. Ola is way more better with respect to quality app. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 91b34269-c434-4c9f-be0b-d14148c26258 | null | Default | 2017-05-17T00:00:00 | {
"text_length": 814
} |
They have wiped out my account balance without giving any appropriate reason of 8 Free rides earned by me. Further, they have sent mail to share the apps. On the contrary, they lapse the rides without giving sufficient reason. | {
"text": "They have wiped out my account balance without giving any appropriate reason of 8 Free rides earned by me. Further, they have sent mail to share the apps. On the contrary, they lapse the rides without giving sufficient reason."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 91c078d6-fd03-41b4-b393-a28787395e90 | null | Default | 2015-04-13T00:00:00 | {
"text_length": 227
} |
I have been charged multiple times now for rides I have not taken. And every time I try to resolve the issue I'm never able to get a hold of anybody and nobody contacts me back. It is more of a scam then a service | {
"text": "I have been charged multiple times now for rides I have not taken. And every time I try to resolve the issue I'm never able to get a hold of anybody and nobody contacts me back. It is more of a scam then a service"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 91c67518-e333-4795-bdc1-0a424d5b81cc | null | Default | 2016-10-12T00:00:00 | {
"text_length": 214
} |
Got new phone. Trying to get app on new phone. Says account already exist. Call support no number, number on website 1300. Something fake. Says tap Uber icon on app, cant get new app installed. Never rode yet but had old account hooked up to PayPal for emergency. Tried to find support email. None I can find. No humans live here. | {
"text": "Got new phone. Trying to get app on new phone. Says account already exist. Call support no number, number on website 1300. Something fake. Says tap Uber icon on app, cant get new app installed. Never rode yet but had old account hooked up to PayPal for emergency. Tried to find support email. None I can find. No humans live here."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 91ca0f72-55b7-4ca2-9322-8e62a0153506 | null | Default | 2017-12-07T00:00:00 | {
"text_length": 330
} |
I am an Uber driver. I want to comment. I try not to cancel. I have had plenty of riders when I show up at their destination are not ready. I usually call them after 5 minutes, most of the time they are on their way and I wait. I have had some whose phone goes to voice mail and I waited a few more minutes they come or they don't so I cancel. Uber drivers do not get paid if they wait after 5 min and the rider cancels which has happened to me, which pissed me off, especially when it is a long trip. Riders need to be outside on time or call the Uber driver. I have never canceled due to a destination, but better yet, who wants to maybe drive as I did a long distance and upon arriving have the rider cancel and don't get paid. No excuse. | {
"text": "I am an Uber driver. I want to comment. I try not to cancel. I have had plenty of riders when I show up at their destination are not ready. I usually call them after 5 minutes, most of the time they are on their way and I wait. I have had some whose phone goes to voice mail and I waited a few more minutes they come or they don't so I cancel. Uber drivers do not get paid if they wait after 5 min and the rider cancels which has happened to me, which pissed me off, especially when it is a long trip. Riders need to be outside on time or call the Uber driver. I have never canceled due to a destination, but better yet, who wants to maybe drive as I did a long distance and upon arriving have the rider cancel and don't get paid. No excuse."
} | [
{
"label": "3",
"score": 1
}
] | Argilla | null | null | false | null | 91eb0634-1935-4cc5-8537-64da8a8c809d | null | Default | 2017-05-12T00:00:00 | {
"text_length": 741
} |
Well done,fast the way of treatement is respectful and smart love it_x000D_Hope for more like that_x000D_Easy ,smart,comfortable ,pricless and always improve themselves in many ways , | {
"text": "Well done,fast the way of treatement is respectful and smart love it_x000D_Hope for more like that_x000D_Easy ,smart,comfortable ,pricless and always improve themselves in many ways ,"
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | 91ec7881-2279-4f17-8974-bfc38e2174bf | null | Default | 2019-06-23T00:00:00 | {
"text_length": 183
} |
Two days ago I took a trip with Uber in Santo Domingo, Dominican Republic. I normally use this service every day. Another passenger with me on the trip forgot their phone in the car. Since then we have sent about 20 messages to Uber Customer service. They finally determined that the driver found the phone but we are still waiting for it to be returned. Uber and the driver now have my direct contact information and yet the only way I can get any feedback is through the Uber Customer Service system. I think that in such cases Uber should make it easier for the driver and customer to communicate directly. I will no longer be using Uber or recommending their services after this incident. We just want our item returned and I no longer trust this service, its reliability or safety rating. | {
"text": "Two days ago I took a trip with Uber in Santo Domingo, Dominican Republic. I normally use this service every day. Another passenger with me on the trip forgot their phone in the car. Since then we have sent about 20 messages to Uber Customer service. They finally determined that the driver found the phone but we are still waiting for it to be returned. Uber and the driver now have my direct contact information and yet the only way I can get any feedback is through the Uber Customer Service system. I think that in such cases Uber should make it easier for the driver and customer to communicate directly. I will no longer be using Uber or recommending their services after this incident. We just want our item returned and I no longer trust this service, its reliability or safety rating."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 920f6c45-7e78-4ec0-a0ae-ae925abd19d6 | null | Default | 2017-02-11T00:00:00 | {
"text_length": 793
} |
Uber/Lyft drivers need to know all the facts about doing this work. Hardly anyone is making money. Uber is preying on | {
"text": "Uber/Lyft drivers need to know all the facts about doing this work. Hardly anyone is making money. Uber is preying on"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 92529317-1507-44f9-baf9-ad9ee5a4e779 | null | Default | 2017-06-25T00:00:00 | {
"text_length": 117
} |
Uber came home faster for pick me up, the driver was a courteous and wait for me more than 4 minutes without charge me. The driver use a precaution and respect the speed limit. He has a good Education and He known a lot of World History. I compare the total price and I save like 50%, because regular taxi are expensive. I recommend Uber, peace of mind. | {
"text": "Uber came home faster for pick me up, the driver was a courteous and wait for me more than 4 minutes without charge me. The driver use a precaution and respect the speed limit. He has a good Education and He known a lot of World History. I compare the total price and I save like 50%, because regular taxi are expensive. I recommend Uber, peace of mind."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | 92556240-ca2a-415f-b9c4-312b15afa6e9 | null | Default | 2017-10-02T00:00:00 | {
"text_length": 353
} |
Sorry i have to review Uber Eats on this site, but cannot find any way to write a review on uber.com or ubereats.comPathetic!Speaking of pathetic, my Eats order was delayed 5 minutes at a time for over an hour, and then the order was cancelled. BY UBER!! WTF?!As the customer, i thought i was the one who could cancel. I've never been fired by a merchant. I spoke with both Mae and Jose (a girl) and they even told me they have had similar experiences as "customers" of Uber Eats! Seriously?!when your own employees complain about their employer, things are broken! | {
"text": "Sorry i have to review Uber Eats on this site, but cannot find any way to write a review on uber.com or ubereats.comPathetic!Speaking of pathetic, my Eats order was delayed 5 minutes at a time for over an hour, and then the order was cancelled. BY UBER!! WTF?!As the customer, i thought i was the one who could cancel. I've never been fired by a merchant. I spoke with both Mae and Jose (a girl) and they even told me they have had similar experiences as \"customers\" of Uber Eats! Seriously?!when your own employees complain about their employer, things are broken!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 92865576-a7b3-4136-8fbd-35d59f1d2e0d | null | Default | 2018-10-13T00:00:00 | {
"text_length": 570
} |
Uber, think twice. January I was flew out of Orlando to London. I called Uber. I live approximately 8 miles from airport. Going they charged me $13.00, week later to pick me up at MCO to go home charged my AMX $61.00. Tried to call, email, good luck. | {
"text": "Uber, think twice. January I was flew out of Orlando to London. I called Uber. I live approximately 8 miles from airport. Going they charged me $13.00, week later to pick me up at MCO to go home charged my AMX $61.00. Tried to call, email, good luck."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 92904d6f-6dd2-41ab-90d1-6b5001e36a1f | null | Default | 2016-02-07T00:00:00 | {
"text_length": 250
} |
The first week I drove for Uber I said 'Uber is fantastic'._x000D_The fourth week, 'it is not bad'._x000D_The sixth, 'something is not right'._x000D_The seventh, 'these guys are crooks and not worth doing this $hit'._x000D_Finally on the eighth I call it quit._x000D_Uber customer will get fantastic service with nice clean car. Of course they are impressed and leave utmost positive reviews. But do not generalize Uber's image with over enthusiastic service provided by continously supplied victims as newbies from the hungry pool of population. _x000D_Uber is a new form of scam. Like Maddof, Enron, etc._x000D_I am glad I got out quick. | {
"text": "The first week I drove for Uber I said 'Uber is fantastic'._x000D_The fourth week, 'it is not bad'._x000D_The sixth, 'something is not right'._x000D_The seventh, 'these guys are crooks and not worth doing this $hit'._x000D_Finally on the eighth I call it quit._x000D_Uber customer will get fantastic service with nice clean car. Of course they are impressed and leave utmost positive reviews. But do not generalize Uber's image with over enthusiastic service provided by continously supplied victims as newbies from the hungry pool of population. _x000D_Uber is a new form of scam. Like Maddof, Enron, etc._x000D_I am glad I got out quick."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 92b3d564-9590-47cf-9ea5-b365e3d9dab6 | null | Default | 2015-12-17T00:00:00 | {
"text_length": 641
} |
it is unfair ilegal ,unsafe for 100 percent ,annoying inefficent stupid customer service staff in toronto. these are people who are purchasing laws to operate.must be regulated legally. | {
"text": "it is unfair ilegal ,unsafe for 100 percent ,annoying inefficent stupid customer service staff in toronto. these are people who are purchasing laws to operate.must be regulated legally."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 92ca7157-d743-4648-8fa8-07fa621a8be6 | null | Default | 2015-06-28T00:00:00 | {
"text_length": 185
} |
Its been over 2 weeks since I made numerous trips that I STILL have yet to be paid for. There is no human to get ahold of to complain to. They just send you a default email telling you that they're looking into it, and thats the end of it. Worse customer support than Time Warner Cable! Im done wasting my time and gas with this half-assed, poorly managed, joke of a company. I look forward to the day they get shut down for some illegal business doings. | {
"text": "Its been over 2 weeks since I made numerous trips that I STILL have yet to be paid for. There is no human to get ahold of to complain to. They just send you a default email telling you that they're looking into it, and thats the end of it. Worse customer support than Time Warner Cable! Im done wasting my time and gas with this half-assed, poorly managed, joke of a company. I look forward to the day they get shut down for some illegal business doings."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 92ed74b1-76f1-4d6b-8399-12b9e636d8ae | null | Default | 2015-04-15T00:00:00 | {
"text_length": 454
} |
I took A UBER from Slidell to New Orleans which is about 30 minutes. Cost was ok. But on the way back it charged me 187$ for the same trip. NEVER AGAIN!!! I wouldve been better off to take my own car!!! THIS company should be fined for gouging and taking advantage of people. I do not recommend UBER to nobody!!! | {
"text": "I took A UBER from Slidell to New Orleans which is about 30 minutes. Cost was ok. But on the way back it charged me 187$ for the same trip. NEVER AGAIN!!! I wouldve been better off to take my own car!!! THIS company should be fined for gouging and taking advantage of people. I do not recommend UBER to nobody!!!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 92ee90ee-2c45-4c4b-acdd-03ec9efa51df | null | Default | 2018-04-09T00:00:00 | {
"text_length": 312
} |
I requested a ride at 7:45pm I could see the driver on the map never leave his home. The driver calls me and tells me he is outside my home when I knew he wasn't I called back and the driver was very rude he was very rude I hate to say it but mostly all every African drivers I get from uber are rude and they always have an attitude. The driver told me he was not coming to pick me and hung on me I was then charged a cancellation fee when the driver was the one that cancelled the trip. I never have this issue with lyft uber needs to get better drivers I will not be taking another uber i will use lyft or walk to my destination. I find it ridiculous I have to deal with someone rude when they are getting paid to drive me around. | {
"text": "I requested a ride at 7:45pm I could see the driver on the map never leave his home. The driver calls me and tells me he is outside my home when I knew he wasn't I called back and the driver was very rude he was very rude I hate to say it but mostly all every African drivers I get from uber are rude and they always have an attitude. The driver told me he was not coming to pick me and hung on me I was then charged a cancellation fee when the driver was the one that cancelled the trip. I never have this issue with lyft uber needs to get better drivers I will not be taking another uber i will use lyft or walk to my destination. I find it ridiculous I have to deal with someone rude when they are getting paid to drive me around."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 930dafd7-58e1-49fc-9586-2610200d430c | null | Default | 2016-07-13T00:00:00 | {
"text_length": 734
} |
The driver never showed up even though he messaged me he would be here in 25 min. I had to search the site and hours later it said driver cancelled. They are a joke of a business. | {
"text": "The driver never showed up even though he messaged me he would be here in 25 min. I had to search the site and hours later it said driver cancelled. They are a joke of a business."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 938bbb0e-cb9e-4f86-a7d5-e8151487f324 | null | Default | 2018-06-07T00:00:00 | {
"text_length": 179
} |
This complaint is about the company Uber & their customer support, not a driver. I requested an Uber back in late October after a large fundraising Halloween party got out. My phone unfortunately died from the cold air while the driver was on their way, but I knew the car make/model and the estimated time so I waited since I know that even if a phone dies the trip still goes through. After waiting for a while in the cold, no Uber showed. I waited right out front looking into every car that showed, even asking if they were there for me, and didn't have any luck. | {
"text": "This complaint is about the company Uber & their customer support, not a driver. I requested an Uber back in late October after a large fundraising Halloween party got out. My phone unfortunately died from the cold air while the driver was on their way, but I knew the car make/model and the estimated time so I waited since I know that even if a phone dies the trip still goes through. After waiting for a while in the cold, no Uber showed. I waited right out front looking into every car that showed, even asking if they were there for me, and didn't have any luck. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 94203779-e708-492b-bcb7-7e0db144ff2f | null | Default | 2019-01-22T00:00:00 | {
"text_length": 568
} |
Did you notice that every time you call Uber to complain or ask or do anything over the phone that they intentionally talk slow and always doing some checking in the background and usually the phone call last anywhere between 30 minutes to hour and a half. My phone call was 1 hour and 36 minutes. I have the file phone call recorded. This is not the first time I noticed that the payments are not correct but it is the first time I decided to stand up and call them on it. | {
"text": "Did you notice that every time you call Uber to complain or ask or do anything over the phone that they intentionally talk slow and always doing some checking in the background and usually the phone call last anywhere between 30 minutes to hour and a half. My phone call was 1 hour and 36 minutes. I have the file phone call recorded. This is not the first time I noticed that the payments are not correct but it is the first time I decided to stand up and call them on it."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 9439ec73-7ee4-4ff8-a03f-1940617f34e6 | null | Default | 2017-10-31T00:00:00 | {
"text_length": 473
} |
I've used Uber in various countries this year and service was good. Perhaps they should enhance their customer service. | {
"text": "I've used Uber in various countries this year and service was good. Perhaps they should enhance their customer service."
} | [
{
"label": "3",
"score": 1
}
] | Argilla | null | null | false | null | 94578edf-f1d7-4efb-8d35-e4cc6fc0267b | null | Default | 2019-08-17T00:00:00 | {
"text_length": 119
} |
Driver took me to wrong destination - claiming I had entered the wrong address. I typed the address into the app, but it defaulted to another address (thanks, Uber). I paid about $12 extra and 15-20 extra minutes to get to the right place. I hate Uber. They just don't get it. LESSON LEARNED: When getting into the car, BE SURE TO CONFIRM your desired destination by exact street address with the driver. Uber's drivers simply follow the GPS in the app and won't ask to confirm. Uber's drivers are stupid automatons. No wonder Uber is on forefront of developing driverless technology... they are practically there already. The Uber app will offer several alternate destinations as you type in the destination address. If you, by chance, tap the wrong one - and don't notice - you'll wind up on wrong side of town. Uber accepts no responsibility. Be careful using its app. Be careful with Uber. They rip you off and you have no recourse. | {
"text": "Driver took me to wrong destination - claiming I had entered the wrong address. I typed the address into the app, but it defaulted to another address (thanks, Uber). I paid about $12 extra and 15-20 extra minutes to get to the right place. I hate Uber. They just don't get it. LESSON LEARNED: When getting into the car, BE SURE TO CONFIRM your desired destination by exact street address with the driver. Uber's drivers simply follow the GPS in the app and won't ask to confirm. Uber's drivers are stupid automatons. No wonder Uber is on forefront of developing driverless technology... they are practically there already. The Uber app will offer several alternate destinations as you type in the destination address. If you, by chance, tap the wrong one - and don't notice - you'll wind up on wrong side of town. Uber accepts no responsibility. Be careful using its app. Be careful with Uber. They rip you off and you have no recourse."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 946f8221-2867-44cd-9c43-762a818a2f48 | null | Default | 2018-09-03T00:00:00 | {
"text_length": 936
} |
Driver said I cancelled. He picked me up, took me to get my son from school. His truck was nasty as hell. He was overall creepy and I will not use Uber again. He took me to get money off my card to tip him. Worthless bastard. | {
"text": "Driver said I cancelled. He picked me up, took me to get my son from school. His truck was nasty as hell. He was overall creepy and I will not use Uber again. He took me to get money off my card to tip him. Worthless bastard."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 94a39bb2-80a6-4f01-80d6-958aeb6d207e | null | Default | 2016-12-09T00:00:00 | {
"text_length": 225
} |
This past week I used the Uber service twice to attend a meeting at my job. Both rides from my house to the office and vice versa were two different prices than what I was initially shown before submitting the ride request. When I contacted Uber via email they stated that the prices I showed them from my bank statements weren't showing on their system. The only price they can see is the initial upfront price before I submitted the request for the ride. This is a fraudulent company and I don't recommend anybody using their services. Uber is a bunch of thieves and I believe no one is actually at the receiving end of the emails but yet just a bunch of automatic messages. Never will I be using Uber again. This company needs to be shut down. | {
"text": "This past week I used the Uber service twice to attend a meeting at my job. Both rides from my house to the office and vice versa were two different prices than what I was initially shown before submitting the ride request. When I contacted Uber via email they stated that the prices I showed them from my bank statements weren't showing on their system. The only price they can see is the initial upfront price before I submitted the request for the ride. This is a fraudulent company and I don't recommend anybody using their services. Uber is a bunch of thieves and I believe no one is actually at the receiving end of the emails but yet just a bunch of automatic messages. Never will I be using Uber again. This company needs to be shut down."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 94a99737-a80f-48e4-b6af-e0e4cf20cb2a | null | Default | 2019-04-14T00:00:00 | {
"text_length": 746
} |
I was quoted $17 and when I entered the car the driver added a seat which raised my fare. He then did the same to the passenger who shared my ride. He denied it both times. Uber simply responded to me that I would be given a quote before entering which I was and still doesn't resolve my issue. The driver is scamming passengers. They don't track how often he is doing this?!? | {
"text": "I was quoted $17 and when I entered the car the driver added a seat which raised my fare. He then did the same to the passenger who shared my ride. He denied it both times. Uber simply responded to me that I would be given a quote before entering which I was and still doesn't resolve my issue. The driver is scamming passengers. They don't track how often he is doing this?!?"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 94c36fd7-e5a1-49db-a359-ddfadd450a55 | null | Default | 2016-07-13T00:00:00 | {
"text_length": 376
} |
Uber driver, Zlata in New Orleans charge me for a cleaning fee on coffee stains that were existing in her car up on my entrance. No questions were asked, the driver just assumed I made this mess and charge me a $40 cleaning fee. Uber did nothing to assist me in finding the correct passenger and instead still kept the charge on me. | {
"text": "Uber driver, Zlata in New Orleans charge me for a cleaning fee on coffee stains that were existing in her car up on my entrance. No questions were asked, the driver just assumed I made this mess and charge me a $40 cleaning fee. Uber did nothing to assist me in finding the correct passenger and instead still kept the charge on me."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 94cd1baa-79d7-41cf-92bd-5812764712b1 | null | Default | 2017-06-05T00:00:00 | {
"text_length": 332
} |
I had a wonderful driver in Chicago. Hyder was gracious, thoughtful, friendly and he went out of his way to make my ride enjoyable. | {
"text": "I had a wonderful driver in Chicago. Hyder was gracious, thoughtful, friendly and he went out of his way to make my ride enjoyable."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | 94d98ee0-183e-4770-b8c6-55a94e4350de | null | Default | 2017-06-30T00:00:00 | {
"text_length": 132
} |
Apparently, it must be an easy way for Drivers (and Uber) in the Miami, Florida area to make a quick buck without working, as I was hit with not one, not two, not three, but SEVEN bogus charges within the span of 2 weeks. The game apparently works like this: you request a ride, the driver accepts the ride request, the driver gets near the pickup spot, cancels the request, charges your card for the cancellation (hoping you never notice the charge), then goes on to his/her next victim in the area. | {
"text": "Apparently, it must be an easy way for Drivers (and Uber) in the Miami, Florida area to make a quick buck without working, as I was hit with not one, not two, not three, but SEVEN bogus charges within the span of 2 weeks. The game apparently works like this: you request a ride, the driver accepts the ride request, the driver gets near the pickup spot, cancels the request, charges your card for the cancellation (hoping you never notice the charge), then goes on to his/her next victim in the area."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 94eca15d-f7b1-4638-ba1d-8cecb869718e | null | Default | 2019-06-17T00:00:00 | {
"text_length": 500
} |
Uber doesn't care if you have a problem with their driver; the person on the phone promised me a $20 credit but never applied it to my account; I sent them a complaint via email, they never even acknowledged the email. _x000D_I missed a flight because of the complete incompetence of their driver, who didn't speak English AND went to the Fort Lauderdale airport for the first time in his life AND doesn't know the difference between Arrivals and Departures at the airport (first took me to the airport hangar, then to the airport parking, then finally found the terminal but dropped me off at the arrivals and I missed the flight by 3min.). I spent extra $150 because of him, for the hotel and getting to the airport in the morning, not to mention the upheaval it caused me at work; and they didn't even respond to my email?? | {
"text": "Uber doesn't care if you have a problem with their driver; the person on the phone promised me a $20 credit but never applied it to my account; I sent them a complaint via email, they never even acknowledged the email. _x000D_I missed a flight because of the complete incompetence of their driver, who didn't speak English AND went to the Fort Lauderdale airport for the first time in his life AND doesn't know the difference between Arrivals and Departures at the airport (first took me to the airport hangar, then to the airport parking, then finally found the terminal but dropped me off at the arrivals and I missed the flight by 3min.). I spent extra $150 because of him, for the hotel and getting to the airport in the morning, not to mention the upheaval it caused me at work; and they didn't even respond to my email??"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 954a093d-6c70-4f69-a062-ed98d338ab3f | null | Default | 2016-01-31T00:00:00 | {
"text_length": 826
} |
My son accidently left his laptop in an Uber car. He realized that just a few minutes after the Uber car already gone. He tried to contact the driver through Uber apps, however the driver was not helpful at all. The Uber management try to help but cannot force the driver to help since the driver is an independent contractor which does not have direct responsibility to the management. Characteristic of relationship between driver and management at Uber, make passenger vulnerable. Passenger cannot ask the management to be responsible of the driver behavior. | {
"text": "My son accidently left his laptop in an Uber car. He realized that just a few minutes after the Uber car already gone. He tried to contact the driver through Uber apps, however the driver was not helpful at all. The Uber management try to help but cannot force the driver to help since the driver is an independent contractor which does not have direct responsibility to the management. Characteristic of relationship between driver and management at Uber, make passenger vulnerable. Passenger cannot ask the management to be responsible of the driver behavior."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 954ddf5d-a54d-4518-b41d-c1364f85f222 | null | Default | 2016-11-20T00:00:00 | {
"text_length": 561
} |
Nothing but good experiences. We use Uber all the time. Airports and sorting events. Cheaper than parking at most venues. Also when my wife and I go out for dinner and drinks. We have even used it while on vacation at Disney. | {
"text": "Nothing but good experiences. We use Uber all the time. Airports and sorting events. Cheaper than parking at most venues. Also when my wife and I go out for dinner and drinks. We have even used it while on vacation at Disney."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | 956a8a38-ebd3-430f-9186-0e252b175601 | null | Default | 2019-03-10T00:00:00 | {
"text_length": 225
} |
Today I was overcharged on a trip and They posted a drop off different in my credit card. I started in 6622 Fernwood CT Bethesda and was dropped off in my house **. I Was supposed to be charged no more Than US 23,00 but They charged me 50,59. | {
"text": "Today I was overcharged on a trip and They posted a drop off different in my credit card. I started in 6622 Fernwood CT Bethesda and was dropped off in my house **. I Was supposed to be charged no more Than US 23,00 but They charged me 50,59."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 957a677a-790c-4e0c-ba33-ecb4f4269f0f | null | Default | 2016-08-10T00:00:00 | {
"text_length": 242
} |
It's a bad company and the pay sucks. Uber clams that your in independent contractor but in reality your a total employee to them. Example Uber controls your account, the support line sucks, they are a waste of my time. I highly recommend everyone don't ever work for these thieves. My account is on hold for over a week and half for yearly background check up. I did nothing wrong these $#*!heads are pissing me off. They don't pay anything to the unemployment which means no support for you when they hold you account. Uber is a Nasty DEVIL! | {
"text": "It's a bad company and the pay sucks. Uber clams that your in independent contractor but in reality your a total employee to them. Example Uber controls your account, the support line sucks, they are a waste of my time. I highly recommend everyone don't ever work for these thieves. My account is on hold for over a week and half for yearly background check up. I did nothing wrong these $#*!heads are pissing me off. They don't pay anything to the unemployment which means no support for you when they hold you account. Uber is a Nasty DEVIL!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 95adcf6c-a722-4ecd-813e-bd45fb42a1e7 | null | Default | 2018-11-06T00:00:00 | {
"text_length": 543
} |
Uber can be hit or miss._x000D_On my first Uber ride:Going out with friends from a hotel we were staying at in Savannah, Ga. They ordered a ride and it was a great experience, no problems and a courteous knowledgably driver. _x000D_On the second night out: After receiving a ride downtown on the hotel shuttle, we had dinner and went out exploring the nightlife. Then we order Uber and the app said they were 10 minutes away, no problem. As we followed the drivers progress at about 5 minute out, he called to confirm our location and said hed be there shortly. A few minutes later his location was off and we did not see him on the app. We called back his number and he said he is going to take another fare and we need to find a different ride. What an SOB you are Biell! By this time we were tired and frustrated. We saw a taxi and took that back to the hotel. _x000D_The moral of the story: you cant trust Uber and you need a backup plan. | {
"text": "Uber can be hit or miss._x000D_On my first Uber ride:Going out with friends from a hotel we were staying at in Savannah, Ga. They ordered a ride and it was a great experience, no problems and a courteous knowledgably driver. _x000D_On the second night out: After receiving a ride downtown on the hotel shuttle, we had dinner and went out exploring the nightlife. Then we order Uber and the app said they were 10 minutes away, no problem. As we followed the drivers progress at about 5 minute out, he called to confirm our location and said hed be there shortly. A few minutes later his location was off and we did not see him on the app. We called back his number and he said he is going to take another fare and we need to find a different ride. What an SOB you are Biell! By this time we were tired and frustrated. We saw a taxi and took that back to the hotel. _x000D_The moral of the story: you cant trust Uber and you need a backup plan."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 95b55337-3a0c-4d7d-945b-30cd00d1a574 | null | Default | 2016-05-04T00:00:00 | {
"text_length": 942
} |
Think twice before using this service. The drivers are often obnoxious or have an attitude, and the cars not large enough to hold luggage if you need to go to the airport or to a cruise terminal. What good does a Honda Civic or Ford Fiesta do in that instance?? A briefcase and the trunk is full. Would be better off using my own car and going to long term parking or taking a train. Total waste of time. And if you say something, the driver gets offended and obnoxious. | {
"text": "Think twice before using this service. The drivers are often obnoxious or have an attitude, and the cars not large enough to hold luggage if you need to go to the airport or to a cruise terminal. What good does a Honda Civic or Ford Fiesta do in that instance?? A briefcase and the trunk is full. Would be better off using my own car and going to long term parking or taking a train. Total waste of time. And if you say something, the driver gets offended and obnoxious."
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | 95ca9f6e-2054-4b30-9bcb-2b5b30f154b8 | null | Default | 2019-03-13T00:00:00 | {
"text_length": 470
} |
I used Uber 6 times and twice They cancelled my order and charged me a $5 cancellation fee both times but it was Uber who cancelled, not me. There is no customer service so they just pocket the money. $10 is all they will ever steal from me. | {
"text": "I used Uber 6 times and twice They cancelled my order and charged me a $5 cancellation fee both times but it was Uber who cancelled, not me. There is no customer service so they just pocket the money. $10 is all they will ever steal from me."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 95dd3159-715f-474d-9952-3d815f0220f3 | null | Default | 2017-09-26T00:00:00 | {
"text_length": 241
} |
I tried unsuccessfully to get a ride with Uber. My first driver cancelled on me without an explanation. My second driver took twenty minutes to try and find me, but could not because of road closures (Lyft was able to find me just fine by using a traffic app). Uber charged me a cancellation fee for the second trip and now refuses to refund me despite it being their fault. The driver told me to cancel!!! Uber's customer service is only through e-mail, so they sent me abrupt e-mails refusing to refund me and closed out my ticket. | {
"text": "I tried unsuccessfully to get a ride with Uber. My first driver cancelled on me without an explanation. My second driver took twenty minutes to try and find me, but could not because of road closures (Lyft was able to find me just fine by using a traffic app). Uber charged me a cancellation fee for the second trip and now refuses to refund me despite it being their fault. The driver told me to cancel!!! Uber's customer service is only through e-mail, so they sent me abrupt e-mails refusing to refund me and closed out my ticket."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 95f0b450-0293-41e9-a549-af08e04de504 | null | Default | 2017-05-07T00:00:00 | {
"text_length": 533
} |
I've been driving and riding with Uber for 3 months and I have completed about 500 trips. Overall, my experience has been very good. I don't like Uber's rating system...which allows angry, depressed, and drunk people an opportunity to rate you poorly. The pay is crappy. Net of expenses I might make minimum wage. My last trip was 3.2 miles, 10 minutes. I made 5.18. I have done 5 trips in Boise, been online 5.5 hrs. and made 23.48. (Tues) That's it._x000D_That's the downside. The upside is that I work when I want with no micro manager looking over me. 95% of the passengers are excellent, decent people. It's always the 5% that cause all of the problems. Vaping, sneaking drinks in the car, screaming and yelling. I had a kid call me a cracker. So there's always that._x000D_I read a lot of the reviews on this page. Some ring true, some I think are complete BS. The passengers I talk to (virtually all of them) love Uber. One guy told me he cannot afford to own a car- he simply Ubers everywhere and saves the expense. He uses Uber 40 times a month which costs him 200-250 or about half the cost of a car, insurance, gas, and oil. _x000D_There is nothing wrong with Uber. It's just another capitalistic, greedy corporation which is going to try and sweep every last crumb off the table. This should be nothing new to drivers and riders who have lived in America the last 40 years. | {
"text": "I've been driving and riding with Uber for 3 months and I have completed about 500 trips. Overall, my experience has been very good. I don't like Uber's rating system...which allows angry, depressed, and drunk people an opportunity to rate you poorly. The pay is crappy. Net of expenses I might make minimum wage. My last trip was 3.2 miles, 10 minutes. I made 5.18. I have done 5 trips in Boise, been online 5.5 hrs. and made 23.48. (Tues) That's it._x000D_That's the downside. The upside is that I work when I want with no micro manager looking over me. 95% of the passengers are excellent, decent people. It's always the 5% that cause all of the problems. Vaping, sneaking drinks in the car, screaming and yelling. I had a kid call me a cracker. So there's always that._x000D_I read a lot of the reviews on this page. Some ring true, some I think are complete BS. The passengers I talk to (virtually all of them) love Uber. One guy told me he cannot afford to own a car- he simply Ubers everywhere and saves the expense. He uses Uber 40 times a month which costs him 200-250 or about half the cost of a car, insurance, gas, and oil. _x000D_There is nothing wrong with Uber. It's just another capitalistic, greedy corporation which is going to try and sweep every last crumb off the table. This should be nothing new to drivers and riders who have lived in America the last 40 years."
} | [
{
"label": "4",
"score": 1
}
] | Argilla | null | null | false | null | 95f8911e-3169-48c6-b216-47adf2af49e4 | null | Default | 2016-03-15T00:00:00 | {
"text_length": 1385
} |
I live in San Francisco (city) and have been using Uber for about two years. About six months ago I had the first issue with two drivers that I had to report for violations. My score has always been 5 stars until then, but Uber is allowing drivers to leave a negative rating for riders that have reported them or left a negative feedback due to unprofessional, rude, dangerous behavior. My score dropped to 4.85 because of that. Yesterday afternoon I correctly and honestly paid for two seats (me and my spouse), and when the driver arrived the car only had one seat available. When we asked him to cancel the ride, he denied our request multiple times and stared at us in a creepy way. When he heard we were going to contact Uber immediately, he left us on the sidewalk with bags and kept on making us pay for a ride we weren't benefitting of. | {
"text": "I live in San Francisco (city) and have been using Uber for about two years. About six months ago I had the first issue with two drivers that I had to report for violations. My score has always been 5 stars until then, but Uber is allowing drivers to leave a negative rating for riders that have reported them or left a negative feedback due to unprofessional, rude, dangerous behavior. My score dropped to 4.85 because of that. Yesterday afternoon I correctly and honestly paid for two seats (me and my spouse), and when the driver arrived the car only had one seat available. When we asked him to cancel the ride, he denied our request multiple times and stared at us in a creepy way. When he heard we were going to contact Uber immediately, he left us on the sidewalk with bags and kept on making us pay for a ride we weren't benefitting of."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 95fafccc-f52f-4581-8dc8-ba38d6f78472 | null | Default | 2017-08-14T00:00:00 | {
"text_length": 844
} |
My teenage granddaughter has a profile under my account and Uber added "select" as a default option to her profile only. This is not an option on my profile, I never heard of it or was notified that it was added to my granddaughter's profile. They sent a small, old Honda and charged my account 3 times the rate and called it a "select" vehicle. I had no clue what this was. I looked it up on the web and it's suppose to be a new luxury vehicle. No authorization from me, not selected by my teenage granddaughter and she was sent a small older UberX vehicle and I was charged 3 times the amount. One trip was $95 to go 20 miles. This trip usually costs $27. | {
"text": "My teenage granddaughter has a profile under my account and Uber added \"select\" as a default option to her profile only. This is not an option on my profile, I never heard of it or was notified that it was added to my granddaughter's profile. They sent a small, old Honda and charged my account 3 times the rate and called it a \"select\" vehicle. I had no clue what this was. I looked it up on the web and it's suppose to be a new luxury vehicle. No authorization from me, not selected by my teenage granddaughter and she was sent a small older UberX vehicle and I was charged 3 times the amount. One trip was $95 to go 20 miles. This trip usually costs $27."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 960c3d8b-2d69-4627-8193-98cf2d0eb0b6 | null | Default | 2016-08-10T00:00:00 | {
"text_length": 657
} |
After using Uber (linked to Paypal), my Uber account was hacked. I received a text message in a Russian language. If I'm in Florida, how can I be using Uber in Russia? Hello. Next two large charges appeared on Paypal. Paypal immediately rectified the situation and imagine that they actually provide a phone number where you can call them! Uber. No. The hacker changed the name on my account and password so I can't log in. I've made 10 attempts to get this fixed - to no avail. Uber won't let you talk to anyone. And if you can't log in, you're hosed. My credentials have been compromised and they could care less. I can't even cancel the account. UBER BEWARE. What a scam operation. Guess my next steps will be an attorney. | {
"text": "After using Uber (linked to Paypal), my Uber account was hacked. I received a text message in a Russian language. If I'm in Florida, how can I be using Uber in Russia? Hello. Next two large charges appeared on Paypal. Paypal immediately rectified the situation and imagine that they actually provide a phone number where you can call them! Uber. No. The hacker changed the name on my account and password so I can't log in. I've made 10 attempts to get this fixed - to no avail. Uber won't let you talk to anyone. And if you can't log in, you're hosed. My credentials have been compromised and they could care less. I can't even cancel the account. UBER BEWARE. What a scam operation. Guess my next steps will be an attorney."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 96233526-45f2-44ff-a996-753af1cf55bc | null | Default | 2017-04-26T00:00:00 | {
"text_length": 725
} |
The driver drove me a distance of what would have been a $10 cab ride and charged $35.00 and that's not the worst part. He tried to charge my credit card $1850.00 and $1200.00. Luckily Discover card caught it, flagged it and denied it. The charge was attempted through a company called Lavish Limos. | {
"text": "The driver drove me a distance of what would have been a $10 cab ride and charged $35.00 and that's not the worst part. He tried to charge my credit card $1850.00 and $1200.00. Luckily Discover card caught it, flagged it and denied it. The charge was attempted through a company called Lavish Limos."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 962bbd76-4c0a-438e-a834-2c88ba955be8 | null | Default | 2016-03-26T00:00:00 | {
"text_length": 301
} |
After an hour of waiting for our food, Uber tracking online said it was delivered but no food. Contacted the restaurant, they said not their problem but did give us the driver mobile number, We rang the driver, and she said that she couldn't find the address so she binned it. Submitted a complaint via Uber forms and no response. We will no longer use Uber Eats... It's a pity because the Uber taxi is a good service but I may need to cancel my account in protest. | {
"text": "After an hour of waiting for our food, Uber tracking online said it was delivered but no food. Contacted the restaurant, they said not their problem but did give us the driver mobile number, We rang the driver, and she said that she couldn't find the address so she binned it. Submitted a complaint via Uber forms and no response. We will no longer use Uber Eats... It's a pity because the Uber taxi is a good service but I may need to cancel my account in protest."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 96450094-428c-4d87-8b71-97a2342aca66 | null | Default | 2018-11-29T00:00:00 | {
"text_length": 465
} |
Uber is overcharging for Toll fees. When In Florida the Tolls fees estimates between $ .75 to $ 2.00. Uber price shown will be Example $ 16.73 for the ride. After you take the ride you get charge 28.23 and when you check the account it's telling you that you got charge for Tolls. The driver never took the toll route and you try to contact Uber company and they take long to get back to you about the issue of being overcharge. I try to email them and let them know about the extra charges and why am I being charge for a service that I didn't receive. | {
"text": "Uber is overcharging for Toll fees. When In Florida the Tolls fees estimates between $ .75 to $ 2.00. Uber price shown will be Example $ 16.73 for the ride. After you take the ride you get charge 28.23 and when you check the account it's telling you that you got charge for Tolls. The driver never took the toll route and you try to contact Uber company and they take long to get back to you about the issue of being overcharge. I try to email them and let them know about the extra charges and why am I being charge for a service that I didn't receive."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 96462370-3fd0-45c6-84df-21618af6a84a | null | Default | 2019-10-25T00:00:00 | {
"text_length": 553
} |
Recently use UBER to and from NY La Guardia Airport from my home in Riverdale, NY. The fare was $17.00 higher on the return trip than going to the airport. When I complained to UBEr, I was told that 'surge pricing" applied to my return trip. Surge pricing is in effect during periods of high demand, high or heavy traffic,or bad weather. None of these conditions applied. In fact, we asked the driver upon pick up if it was particularly busy, and he confirmed clearly, it was not; in fact he said it was extremely LIGHT. There was absolutely no traffic on the trip from the airport to my home. Conversely, on the trip TO the airport three days earlier, when my fare was $17.00 LOWER, the driver said traffic was extremely heavy and she took an alternate route to save time. _x000D_I firmly belive UBER also uses their "SURGE PRICING" as a means to increase revenue during normally quiet times, forcing customers to pay higher fares in order to make up for fewer rides requested. I find this very disturbing and unethical. Finally, in UBER's response to my complaint, I was told that the fare was displayed before I accepted the ride. And while this is true, I needed a ride home and price gouging is improper and unethical in any situation. I am looking into other ride APPS, and will avoid UBER in the future. | {
"text": "Recently use UBER to and from NY La Guardia Airport from my home in Riverdale, NY. The fare was $17.00 higher on the return trip than going to the airport. When I complained to UBEr, I was told that 'surge pricing\" applied to my return trip. Surge pricing is in effect during periods of high demand, high or heavy traffic,or bad weather. None of these conditions applied. In fact, we asked the driver upon pick up if it was particularly busy, and he confirmed clearly, it was not; in fact he said it was extremely LIGHT. There was absolutely no traffic on the trip from the airport to my home. Conversely, on the trip TO the airport three days earlier, when my fare was $17.00 LOWER, the driver said traffic was extremely heavy and she took an alternate route to save time. _x000D_I firmly belive UBER also uses their \"SURGE PRICING\" as a means to increase revenue during normally quiet times, forcing customers to pay higher fares in order to make up for fewer rides requested. I find this very disturbing and unethical. Finally, in UBER's response to my complaint, I was told that the fare was displayed before I accepted the ride. And while this is true, I needed a ride home and price gouging is improper and unethical in any situation. I am looking into other ride APPS, and will avoid UBER in the future."
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | 9656d8ad-8dda-4ef4-9dc9-e7b4b6eabcb3 | null | Default | 2017-06-06T00:00:00 | {
"text_length": 1324
} |
I signed for Uber with the app but have never used the service. Since May of this year I have incurred a $171.52 of Uber charges on my account. Again, I have never used the Uber account. I have written at least 4 emails to Rebecca/Erik at Uber Support. Erik as he puts it has taken over the account because he believes the charges are a family member, that I given permission to. Uber's payment system is flawed, they're charging my account without permission! | {
"text": "I signed for Uber with the app but have never used the service. Since May of this year I have incurred a $171.52 of Uber charges on my account. Again, I have never used the Uber account. I have written at least 4 emails to Rebecca/Erik at Uber Support. Erik as he puts it has taken over the account because he believes the charges are a family member, that I given permission to. Uber's payment system is flawed, they're charging my account without permission!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 9658750c-4a7e-4a01-aea8-8c8fe05ea384 | null | Default | 2015-09-09T00:00:00 | {
"text_length": 460
} |
Just recently signed up. First time was good $10. Second time same route from work $25. I contacted they gave a refund. For the next Five rides to and from work no problem. On the sixth ride I got to location which was very short. Requested a ride. On walking out the door, I notice driver was still there, he told me cancel and Re-request and he'll get it, but while I tried to do that I got a message saying disabled account. And keep getting the run around with having sufficient credit balance in Uber gift credit and now I don't have a ride. | {
"text": "Just recently signed up. First time was good $10. Second time same route from work $25. I contacted they gave a refund. For the next Five rides to and from work no problem. On the sixth ride I got to location which was very short. Requested a ride. On walking out the door, I notice driver was still there, he told me cancel and Re-request and he'll get it, but while I tried to do that I got a message saying disabled account. And keep getting the run around with having sufficient credit balance in Uber gift credit and now I don't have a ride."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 966cb7c8-9a40-41b8-8058-31231191beae | null | Default | 2017-04-08T00:00:00 | {
"text_length": 546
} |
Definitely the best ground transportation service in Arizona! Tonight, I requested a pick up to and and a return from an Arizona Coyote game. Both drivers, Thomas and Daniel arrived within 5 minutes of my requests. Thomas picked me up in Scottsdale and brought me to the Arena and Daniel drove me back to Scottsdale. _x000D_Both drivers were extremely professional and polite. Their cars were very clean. All around, this was an excellent experience. The best part of all was the price, as I have taken many cabs and I believe Uber is by far the best priced company for what you get. Also, I did not smell like a cab when I exited their vehicles. _x000D_I will never use another company for a local ride. _x000D_Just wanted to say thank you for your great service and nice drivers! | {
"text": "Definitely the best ground transportation service in Arizona! Tonight, I requested a pick up to and and a return from an Arizona Coyote game. Both drivers, Thomas and Daniel arrived within 5 minutes of my requests. Thomas picked me up in Scottsdale and brought me to the Arena and Daniel drove me back to Scottsdale. _x000D_Both drivers were extremely professional and polite. Their cars were very clean. All around, this was an excellent experience. The best part of all was the price, as I have taken many cabs and I believe Uber is by far the best priced company for what you get. Also, I did not smell like a cab when I exited their vehicles. _x000D_I will never use another company for a local ride. _x000D_Just wanted to say thank you for your great service and nice drivers!"
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | 966ec3dd-2283-4146-a762-c50e3a5111fe | null | Default | 2015-11-08T00:00:00 | {
"text_length": 786
} |
For a service that asks for your credit card number right off the bat - they should really provide a support phone number. I trust you with my credit card information and all you give us is a general support email? I don't want to write you an email that gets responded to in a week when it comes to my money. People will be upset by this no matter what. _x000D_On another note, I see a lot of bad reviews on your company masked by fake good reviews on Yelp. Way to go, Uber. | {
"text": "For a service that asks for your credit card number right off the bat - they should really provide a support phone number. I trust you with my credit card information and all you give us is a general support email? I don't want to write you an email that gets responded to in a week when it comes to my money. People will be upset by this no matter what. _x000D_On another note, I see a lot of bad reviews on your company masked by fake good reviews on Yelp. Way to go, Uber."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 967ed3db-3bd4-454b-9f71-c417c88c0e9a | null | Default | 2013-12-18T00:00:00 | {
"text_length": 475
} |
I use Uber fairly frequently. Overall it has been a good service. I've had amazing drivers. You cannot call them. Only go through some steps to send them messages. I want to just call them if I have an issue. It's so frustrating. However, two things have happened in a short time that will make me be very wary in using Uber in the future. Might just go back to taking cabs. | {
"text": "I use Uber fairly frequently. Overall it has been a good service. I've had amazing drivers. You cannot call them. Only go through some steps to send them messages. I want to just call them if I have an issue. It's so frustrating. However, two things have happened in a short time that will make me be very wary in using Uber in the future. Might just go back to taking cabs."
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | 96b0e082-663c-4ac4-bbad-52dd9d267925 | null | Default | 2017-10-31T00:00:00 | {
"text_length": 374
} |
I'm at the Sheraton in downtown Seattle and the drivers can't find the place. Trying to get to the airport and the first one drove down to Pike's Market before I cancelled. The secomd one took 10 minutes to get here even though it said 1 minute away. | {
"text": "I'm at the Sheraton in downtown Seattle and the drivers can't find the place. Trying to get to the airport and the first one drove down to Pike's Market before I cancelled. The secomd one took 10 minutes to get here even though it said 1 minute away."
} | [
{
"label": "3",
"score": 1
}
] | Argilla | null | null | false | null | 96d7aa87-efb0-4e4b-807f-d1b2f2b5d8a6 | null | Default | 2016-05-05T00:00:00 | {
"text_length": 250
} |
Uber works. I have used it in several places around the world. It is usually cheap, convenient and hassle-free. However, surge pricing can get out of hand. Also, I'm not convinced that they treat their drivers fairly. | {
"text": "Uber works. I have used it in several places around the world. It is usually cheap, convenient and hassle-free. However, surge pricing can get out of hand. Also, I'm not convinced that they treat their drivers fairly."
} | [
{
"label": "4",
"score": 1
}
] | Argilla | null | null | false | null | 972c2c38-a431-4955-84dd-70511623ce96 | null | Default | 2018-07-23T00:00:00 | {
"text_length": 217
} |
Uber does not provide live customer support. Email customer support does not work. As a rider, there is no way to contact uber for anything. It's like a dark hole !_x000D_From a rider experience point of view, could be much better. | {
"text": "Uber does not provide live customer support. Email customer support does not work. As a rider, there is no way to contact uber for anything. It's like a dark hole !_x000D_From a rider experience point of view, could be much better."
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | 974f31b6-80f2-48f7-aeee-73a613de6004 | null | Default | 2016-11-14T00:00:00 | {
"text_length": 232
} |
Just took Uber in Milan and it was double the cost of a cab! Had a coupon in my cart when I signed up but it had just expired! Won't make that mistake again and won't recommend it either. In fact, think I will lobby against it in my home city of Austin, TX where they are in a fight with the city council over being able to operate. | {
"text": "Just took Uber in Milan and it was double the cost of a cab! Had a coupon in my cart when I signed up but it had just expired! Won't make that mistake again and won't recommend it either. In fact, think I will lobby against it in my home city of Austin, TX where they are in a fight with the city council over being able to operate."
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | 97611aab-4f39-46d8-9a75-4bb4b034baac | null | Default | 2015-10-22T00:00:00 | {
"text_length": 335
} |
I am a driver with Uber and my account was put on hold today 9-8-16 because they said I got a complaint on safety and a passenger said I was under the influence. First of all I rarely ever drink and I do not drink and drive and I take my job with Uber seriously. 95% of my rides on the weekend are riders who are drunk and my car can still smell like it when they get out. I let Uber know this and that I was completely offended from their accusatory email they sent me. It isn't right how Uber automatically believes the rider and they treat their drivers like crap. This is completely false and a lie and as of right now I can't drive. I have never been in an accident and I also never had an interaction with the police for being under the influence. I am so mad right now. I do not like how Uber treated me. Is there anything else I can do? | {
"text": "I am a driver with Uber and my account was put on hold today 9-8-16 because they said I got a complaint on safety and a passenger said I was under the influence. First of all I rarely ever drink and I do not drink and drive and I take my job with Uber seriously. 95% of my rides on the weekend are riders who are drunk and my car can still smell like it when they get out. I let Uber know this and that I was completely offended from their accusatory email they sent me. It isn't right how Uber automatically believes the rider and they treat their drivers like crap. This is completely false and a lie and as of right now I can't drive. I have never been in an accident and I also never had an interaction with the police for being under the influence. I am so mad right now. I do not like how Uber treated me. Is there anything else I can do?"
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | 9767fbdb-331c-4710-9d1b-10812561ab7f | null | Default | 2016-09-09T00:00:00 | {
"text_length": 844
} |
Recently bought an Uber with a few friends in Grand Rapids, MI. Once we got in his car he refused to drive us anywhere unless we gave him extra cash. My friend refused to let us give cash because she recently had been in another Uber in New York City who demanded extra cash and then kicked her out of his car. Never riding Uber again. | {
"text": "Recently bought an Uber with a few friends in Grand Rapids, MI. Once we got in his car he refused to drive us anywhere unless we gave him extra cash. My friend refused to let us give cash because she recently had been in another Uber in New York City who demanded extra cash and then kicked her out of his car. Never riding Uber again."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 979fefe5-ecd3-4597-bc0c-7d57d939b2bd | null | Default | 2018-12-10T00:00:00 | {
"text_length": 335
} |
Was just charged $196 for a 10 mile/20 minute ride! We had to walk around to find our driver! What a ** scam! Will not do that again! Beware of the surge charge. The first request was 3.6, the second request was 5.1! | {
"text": "Was just charged $196 for a 10 mile/20 minute ride! We had to walk around to find our driver! What a ** scam! Will not do that again! Beware of the surge charge. The first request was 3.6, the second request was 5.1!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 97a5e18c-62a5-4a12-bbad-a7d58bcdfec6 | null | Default | 2016-07-31T00:00:00 | {
"text_length": 216
} |
I had several bad experiences with Uber taxis in Washington DC (didn't know tehir way) and terrible experiences with taxis Uber in Paris France (drivers never came!!! twice in three days, the driver didn't come without notice. I waited and waited and waited until I realized I should call another one). | {
"text": "I had several bad experiences with Uber taxis in Washington DC (didn't know tehir way) and terrible experiences with taxis Uber in Paris France (drivers never came!!! twice in three days, the driver didn't come without notice. I waited and waited and waited until I realized I should call another one)."
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | 97aa340e-a06a-47e2-9321-cc4e4f71484b | null | Default | 2015-08-17T00:00:00 | {
"text_length": 302
} |
I'm so sick of the ** Uber drivers, rude and disgusting attitude. We pay them and they have the nerve to have an attitude. Some of them have terrible driving skills to say the least. I asked a couple drivers if I could go run inside a location and come right out and go back to my home address which is basically a round trip. One of them told me yes. I came out after literally one minute 30 seconds and his ass was gone. Like who does that?? That is super inconvenient especially when booking another Uber just to get home in the middle of rush hour. On top of that it's $5 just to even get in the Uber before you even pull off. That's terrible. | {
"text": "I'm so sick of the ** Uber drivers, rude and disgusting attitude. We pay them and they have the nerve to have an attitude. Some of them have terrible driving skills to say the least. I asked a couple drivers if I could go run inside a location and come right out and go back to my home address which is basically a round trip. One of them told me yes. I came out after literally one minute 30 seconds and his ass was gone. Like who does that?? That is super inconvenient especially when booking another Uber just to get home in the middle of rush hour. On top of that it's $5 just to even get in the Uber before you even pull off. That's terrible."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 97aa8f45-29b8-42ac-a10a-d780fb6d7395 | null | Default | 2016-08-12T00:00:00 | {
"text_length": 647
} |
I was charged a 4.7 times surcharge _x000D_Now i'm trying to resolve this with Uber customer service and what a joke_x000D_It's like being trapped in an endless circle._x000D_I will not use them again and I will not recommend Uber to anyone | {
"text": "I was charged a 4.7 times surcharge _x000D_Now i'm trying to resolve this with Uber customer service and what a joke_x000D_It's like being trapped in an endless circle._x000D_I will not use them again and I will not recommend Uber to anyone"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 97b15f84-c0e7-4d8f-b859-5eb146a06920 | null | Default | 2016-04-06T00:00:00 | {
"text_length": 240
} |
I was an Uber driver for five months. I became slighted over their referral program. Basically, you share your link with people you want to refer. After their 20th ride the driver receives the referral pay. The first person I referred Uber claimed that the person did not use my referral code. The person told them that she signed up through my link. This was how she found out about Uber. That was the first incident in which I just chucked up the loose. Next, I referred my Godchild. I received a notice that she had completed her 20 rides and I would be getting a payment. This was in February. | {
"text": "I was an Uber driver for five months. I became slighted over their referral program. Basically, you share your link with people you want to refer. After their 20th ride the driver receives the referral pay. The first person I referred Uber claimed that the person did not use my referral code. The person told them that she signed up through my link. This was how she found out about Uber. That was the first incident in which I just chucked up the loose. Next, I referred my Godchild. I received a notice that she had completed her 20 rides and I would be getting a payment. This was in February. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 97e2baec-ba03-4d37-8dcf-2f7c2bcef790 | null | Default | 2016-07-15T00:00:00 | {
"text_length": 598
} |
I signed up with Uber about a week ago. My car is in the shop. I could not rent a car because I have a freeze on my credit report that I refuse to have lifted (that's another horror story). I set up my account with Uber and willingly gave them my billing information. I only wanted a ride to and from work. Well, the first ride worked fine. A tad expensive but I was not crying. The return ride was not set with the company because the account set up didn't allow for it (I booked on my home based iPad). The driver said he would pick me up from work and I could pay him. Although a tad expensive this too worked out ok. | {
"text": "I signed up with Uber about a week ago. My car is in the shop. I could not rent a car because I have a freeze on my credit report that I refuse to have lifted (that's another horror story). I set up my account with Uber and willingly gave them my billing information. I only wanted a ride to and from work. Well, the first ride worked fine. A tad expensive but I was not crying. The return ride was not set with the company because the account set up didn't allow for it (I booked on my home based iPad). The driver said he would pick me up from work and I could pay him. Although a tad expensive this too worked out ok. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 9817de78-2c22-40e2-98f3-8b45179abf01 | null | Default | 2015-10-31T00:00:00 | {
"text_length": 621
} |
I was on business in San Jose, CA this past week and used Uber for all my transportation. It was a wonderful and fulfilling experience. Very professional and clean with friendly helpful drivers. I will use this service again on future business trips. | {
"text": "I was on business in San Jose, CA this past week and used Uber for all my transportation. It was a wonderful and fulfilling experience. Very professional and clean with friendly helpful drivers. I will use this service again on future business trips."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | 984bddb0-05e7-4e4b-bb41-aa16f3ef1330 | null | Default | 2017-07-01T00:00:00 | {
"text_length": 250
} |
FRAUD CHARGES on my bank acct. Waiting for a response from UBER is almost impossible. I had to message them from FACEBOOK! They point you in the direction to download their app. Why would I want to do that? I want the fraud charges reversed. My bank will be on it and then a consumer report to Oregon Attorney General. I don't even use UBER nor do I even know anybody that does. | {
"text": "FRAUD CHARGES on my bank acct. Waiting for a response from UBER is almost impossible. I had to message them from FACEBOOK! They point you in the direction to download their app. Why would I want to do that? I want the fraud charges reversed. My bank will be on it and then a consumer report to Oregon Attorney General. I don't even use UBER nor do I even know anybody that does."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 984f00f0-0cc8-4db7-a51c-db874c673a4a | null | Default | 2018-03-02T00:00:00 | {
"text_length": 378
} |
Try cancelling your account and find big surprises. Some of my friends thought they had cancelled their accounts along with their Credit card info. However, after hearing my problem, they checked with Uber and surprise! CC info was still there and accounts not closed. Here is what happened to me. i decided to use only the cash feature and delete my CC number. They told me I could not even though other friends have signed up for and used the cash only option(may not be available everywhere, i guess). After several days of back and forth emails to Uber I was finally told that I had 2 different accounts with 2 different CC's. one as a driver and one as a customer. I find this interesting as I don't have a Drivers License or CC, only a debit card. I am retired from Walt Disney! It is just a on-going mess, Consumers beware! | {
"text": "Try cancelling your account and find big surprises. Some of my friends thought they had cancelled their accounts along with their Credit card info. However, after hearing my problem, they checked with Uber and surprise! CC info was still there and accounts not closed. Here is what happened to me. i decided to use only the cash feature and delete my CC number. They told me I could not even though other friends have signed up for and used the cash only option(may not be available everywhere, i guess). After several days of back and forth emails to Uber I was finally told that I had 2 different accounts with 2 different CC's. one as a driver and one as a customer. I find this interesting as I don't have a Drivers License or CC, only a debit card. I am retired from Walt Disney! It is just a on-going mess, Consumers beware!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 98a906ae-e1a9-4e37-9a03-7226203740a5 | null | Default | 2017-04-27T00:00:00 | {
"text_length": 841
} |
I reserved a taxi from my hostel to the airport which at that time was supposed to be between 11-19 dollars. Then 3 minutes before my taxi came I got a text that the price was going up (there was no exact amount mentioned). I had to catch my flight so I didn't want to cancel my trip. Eventually the price went from between 11-19 dollar to 30,40 dollar?! I complained about it at Uber but they won't give me the change back. Never am I going to use Uber again. This was the first and last time. | {
"text": "I reserved a taxi from my hostel to the airport which at that time was supposed to be between 11-19 dollars. Then 3 minutes before my taxi came I got a text that the price was going up (there was no exact amount mentioned). I had to catch my flight so I didn't want to cancel my trip. Eventually the price went from between 11-19 dollar to 30,40 dollar?! I complained about it at Uber but they won't give me the change back. Never am I going to use Uber again. This was the first and last time."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 98b063c5-04fd-4247-9b64-e39d40c0f411 | null | Default | 2018-01-08T00:00:00 | {
"text_length": 494
} |
After signing up with uber I tried scheduling a ride to the Palm Springs CA airport. What a useless website, I finally gave up. No assistant on the website or phone # to call. Then I read the reviews and was thankful the website did not work. | {
"text": "After signing up with uber I tried scheduling a ride to the Palm Springs CA airport. What a useless website, I finally gave up. No assistant on the website or phone # to call. Then I read the reviews and was thankful the website did not work."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 98b3d592-2ace-45da-b400-c23ddaf68034 | null | Default | 2016-03-31T00:00:00 | {
"text_length": 242
} |
Uber charged me again for a wait time when I was outside waiting for the driver to pull up. Today I watched the driver pull up and got into the car. I even texted the driver my location beforehand so there would be no confusion. Then I look at my online receipt and I see the charge. This is the third time Uber has done this. I think it is a scam. I rated the driver really low and will change it once someone verifies that the drivers aren't responsible for this. I can't get anybody on the phone. Uber's customer service is atrocious. I can't keep using a service that tries to scam me at every opportunity. | {
"text": "Uber charged me again for a wait time when I was outside waiting for the driver to pull up. Today I watched the driver pull up and got into the car. I even texted the driver my location beforehand so there would be no confusion. Then I look at my online receipt and I see the charge. This is the third time Uber has done this. I think it is a scam. I rated the driver really low and will change it once someone verifies that the drivers aren't responsible for this. I can't get anybody on the phone. Uber's customer service is atrocious. I can't keep using a service that tries to scam me at every opportunity."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 98d1f40d-18f9-4870-87f7-06250211e991 | null | Default | 2017-10-07T00:00:00 | {
"text_length": 610
} |
Uber has to be one of the worst services I have ever used. Every single one of my drivers has been horrible, my card has been hacked through the app, I was charged an incredible amount for a ride I took over 7 months ago and was not able to split the fare with the people who took the ride with me and there is NO phone number for customer service. Probably because they know people will call all day to complain. I deleted my account and the app and will NEVER let my friends/family use this service again. | {
"text": "Uber has to be one of the worst services I have ever used. Every single one of my drivers has been horrible, my card has been hacked through the app, I was charged an incredible amount for a ride I took over 7 months ago and was not able to split the fare with the people who took the ride with me and there is NO phone number for customer service. Probably because they know people will call all day to complain. I deleted my account and the app and will NEVER let my friends/family use this service again."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 98db3e51-2d82-4ee6-8adb-eac7ae1300bc | null | Default | 2019-02-06T00:00:00 | {
"text_length": 507
} |
One driver in the Dallas area actually had the gall to post a rant on Craigslist about how he feels about his passengers because they don't tip. His own words were, "...you are a cheap a** bas**** ...." Isn't NOT tipping part of their advertising? Aren't low rates supposed to be part of their attraction? When I contacted him, he was even more vulgar and said he was only driving part time. Thank goodness for small favors, I guess! With drivers like these, why would anyone even bother with these headaches? With attitudes like these, I'm guessing these people just can't get a real job anywhere else...... | {
"text": "One driver in the Dallas area actually had the gall to post a rant on Craigslist about how he feels about his passengers because they don't tip. His own words were, \"...you are a cheap a** bas**** ....\" Isn't NOT tipping part of their advertising? Aren't low rates supposed to be part of their attraction? When I contacted him, he was even more vulgar and said he was only driving part time. Thank goodness for small favors, I guess! With drivers like these, why would anyone even bother with these headaches? With attitudes like these, I'm guessing these people just can't get a real job anywhere else......"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 98e315e5-247d-46a8-a93d-51cae3d9f6c6 | null | Default | 2015-03-06T00:00:00 | {
"text_length": 615
} |
I had just arrived from the airport for my trip and was super excited to begin my vacation. However, my friend and I called for an Uber...which I highly regret now...that totally switched my happy mood into pure frustration and put me into the worst mood possible..._x000D_My friend had took my phone to call for an Uber. The Uber driver was very poor at communicating his destination. After waiting around for a bit, we told him we were at the gate that he told us to be waiting for him after running there in a hurry. He was very short and rude in the manner in which he communicated. Once I told him we were in arrivals, he told us that he said to be departures and cancelled the ride, and Uber had to audacity to charge me for NO service! _x000D_In the normal world, when people arrive at a destination from a flight, they get picked up in "arrivals". I tried to contact Uber, but apparently they do not have a real phone line to call customer support. Trying to get my money back was such a pain and ruined the whole start of my trip. All I wanted was my money back, and I probably would have been fine and a little irritated about the experience but probably would of still continued to use Uber if they had simply refunded me....However, they would only give me "Uber credit" to use on my next trip and still charged my card. I told them to remove the charge from my card, but they said that was "against their policy". _x000D_I have talked with a few others that have similar situations happen to them, and they were able to get full refunds for their charged cancellation...but I don't know why refunding my card in particular was against their policy. Seems as if the company picks and chooses who they want to refund...which wouldn't qualify as a "policy". _x000D_I guess they would prefer to lose a customer to a competitor than refund a simple $5 cancellation. That simple $5 costs them close to $200 in lost revenue just for that weekend with all of us using Lyft and other transportation services instead. My first Lyft ride was really great, the driver had even given us complimentary waters and protein bars and his car seats were actually cool massage chairs!_x000D_Back to the point, Uber is not a good company...there are sooo many things that are wrong with them aside from stealing money from customers. They prefer employees that are greedy and will do anything at all costs to get ahead. I'm not just referring to the drivers (some have which have been nice to me on other occasions), I'm referring to the corporate dogs that devalue everyone around them. Here is a link to an article if you would like to learn more about the toxicity of the Uber culture... _x000D_https://www.mediabistro.com/employer/blog/news/travis-kalanick-king-hr-fails-finally-ousted-uber/ | {
"text": "I had just arrived from the airport for my trip and was super excited to begin my vacation. However, my friend and I called for an Uber...which I highly regret now...that totally switched my happy mood into pure frustration and put me into the worst mood possible..._x000D_My friend had took my phone to call for an Uber. The Uber driver was very poor at communicating his destination. After waiting around for a bit, we told him we were at the gate that he told us to be waiting for him after running there in a hurry. He was very short and rude in the manner in which he communicated. Once I told him we were in arrivals, he told us that he said to be departures and cancelled the ride, and Uber had to audacity to charge me for NO service! _x000D_In the normal world, when people arrive at a destination from a flight, they get picked up in \"arrivals\". I tried to contact Uber, but apparently they do not have a real phone line to call customer support. Trying to get my money back was such a pain and ruined the whole start of my trip. All I wanted was my money back, and I probably would have been fine and a little irritated about the experience but probably would of still continued to use Uber if they had simply refunded me....However, they would only give me \"Uber credit\" to use on my next trip and still charged my card. I told them to remove the charge from my card, but they said that was \"against their policy\". _x000D_I have talked with a few others that have similar situations happen to them, and they were able to get full refunds for their charged cancellation...but I don't know why refunding my card in particular was against their policy. Seems as if the company picks and chooses who they want to refund...which wouldn't qualify as a \"policy\". _x000D_I guess they would prefer to lose a customer to a competitor than refund a simple $5 cancellation. That simple $5 costs them close to $200 in lost revenue just for that weekend with all of us using Lyft and other transportation services instead. My first Lyft ride was really great, the driver had even given us complimentary waters and protein bars and his car seats were actually cool massage chairs!_x000D_Back to the point, Uber is not a good company...there are sooo many things that are wrong with them aside from stealing money from customers. They prefer employees that are greedy and will do anything at all costs to get ahead. I'm not just referring to the drivers (some have which have been nice to me on other occasions), I'm referring to the corporate dogs that devalue everyone around them. Here is a link to an article if you would like to learn more about the toxicity of the Uber culture... _x000D_https://www.mediabistro.com/employer/blog/news/travis-kalanick-king-hr-fails-finally-ousted-uber/"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 98f44bf2-e490-49d7-ae76-4dfaf972e6db | null | Default | 2017-07-02T00:00:00 | {
"text_length": 2787
} |
Right after I left the car I realize I left my important school supplies there and called when the driver was still literally down the street and didn't pick up any off my calls. I left a voicemail and Uber didn't even help. | {
"text": "Right after I left the car I realize I left my important school supplies there and called when the driver was still literally down the street and didn't pick up any off my calls. I left a voicemail and Uber didn't even help."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 98ffdd2f-af50-45b7-af3e-5c18b384a4a8 | null | Default | 2016-03-22T00:00:00 | {
"text_length": 224
} |
I have been riding Uber premier cars for the past 2-years in various Indian cities. What I have seen is that the 100% of Indian Uber drivers as all the other taxi drivers in the country do not close their windows and use air-conditioning or heater (in winter) when they are not on a trip with their riders. The Uber drivers thus maintain a filthy interior with dusts of all kinds on all the cars along with mosquitoes freely 'roaming' inside the cars. | {
"text": "I have been riding Uber premier cars for the past 2-years in various Indian cities. What I have seen is that the 100% of Indian Uber drivers as all the other taxi drivers in the country do not close their windows and use air-conditioning or heater (in winter) when they are not on a trip with their riders. The Uber drivers thus maintain a filthy interior with dusts of all kinds on all the cars along with mosquitoes freely 'roaming' inside the cars. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 993c7662-53a6-4852-ac1a-dd653dfc172e | null | Default | 2018-12-14T00:00:00 | {
"text_length": 452
} |
I decided to try Uber and get a ride from the local airport. I downloaded the app and booked my first Uber ride. I was watching my ride get closer and closer and I found out the name of the driver and type of car I was to be looking for. Once my ride arrived, I was welcomed by the driver that I was expecting except for there was another person waiting for the same Uber. I waited a long time for this Uber since it was 11 pm and snowing. Needless to say, the other person got the Uber because her name was on his phone. I even showed the guy my phone and when I ordered the ride which was before the other rider. I was livid. I ended having to find a cab and paying a ton more for a short ride to my car. I will never again support Uber or recommend Uber to anyone. | {
"text": "I decided to try Uber and get a ride from the local airport. I downloaded the app and booked my first Uber ride. I was watching my ride get closer and closer and I found out the name of the driver and type of car I was to be looking for. Once my ride arrived, I was welcomed by the driver that I was expecting except for there was another person waiting for the same Uber. I waited a long time for this Uber since it was 11 pm and snowing. Needless to say, the other person got the Uber because her name was on his phone. I even showed the guy my phone and when I ordered the ride which was before the other rider. I was livid. I ended having to find a cab and paying a ton more for a short ride to my car. I will never again support Uber or recommend Uber to anyone."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 99421663-ff6a-4dd8-9678-17c7d8107a10 | null | Default | 2019-03-12T00:00:00 | {
"text_length": 767
} |
I started driving Uber September of 2016, during that time business was good was getting lots of rides. I completed over 5000 rides in 2 years while maintaining a 8.6 rating. But lately Uber has really has gone down hill. Less riders because everyone drives now, pay has gone down considerably since they take 25%. But what really broke the straw was yesterday I drive in Chicago and have to do Uber pool rides, a rider complained about there was 4 people in my car! So she was first rider then 2 people jumped in and pick up 1 more person. I apologized for the inconvenience, I was very kind and social, the ride gave me 1 star because of something I have no control over how many riders in my car. | {
"text": "I started driving Uber September of 2016, during that time business was good was getting lots of rides. I completed over 5000 rides in 2 years while maintaining a 8.6 rating. But lately Uber has really has gone down hill. Less riders because everyone drives now, pay has gone down considerably since they take 25%. But what really broke the straw was yesterday I drive in Chicago and have to do Uber pool rides, a rider complained about there was 4 people in my car! So she was first rider then 2 people jumped in and pick up 1 more person. I apologized for the inconvenience, I was very kind and social, the ride gave me 1 star because of something I have no control over how many riders in my car."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 9943aa5e-d29d-454b-9e54-983520cfb639 | null | Default | 2019-01-09T00:00:00 | {
"text_length": 699
} |
I received e-mails from Uber asking me why I do not take Uber anymore. There is no way to reply to - they only SEND emails, they DO NOT ACCEPT e-mails.1. AUTOMATED customer service is the biggest problem of Uber. That is the first reason for which I stopped taking Uber. I tried to call Uber when in need. I found with difficulty a number on the web. I called it and a stupid message said: "Don't bother leaving a message, there are 20,000 messages in this mailbox". Whoever left that message was a major $#*!, Probably Travis Kalanick or one of those cocky bastards that Uber has plenty of.2. Uber VERY POOR customer service has cost me $ 650. In May 2016 I forgot my new iPhone ($650) in the Uber and there was NO WAY to retrieve it - there is NO Uber phone customer service where one can talk to a live person and explain the problem.That's a big flaw. I called Uber automated customer service from a hotel and never received an answer. I e-mailed multiple times, I left feedback over the Uber website. I received a response only TWO DAYS afterwards. Of course, TWO DAYS afterwards my iPhone was long gone. That is why Uber poor customer service has cost me $ 650. Uber has not offered me any compensation for that - and THE SAME THING can happen again. 3. The cars are often dirty. I initially switched from taxis to Uber because I cannot stand taxis that are dirty and smell of food because the driver eats in there. However over time the Uber has started being just as bad. There is no quality control of car. I have had dirty Uber cars, or banged up Uber cars or drivers that couldn't follow a GPS and took much longer than they should have. The dirtiness is by far the biggest problems._x000D_In contrast, Lyft has CLEAN cars. It enforces cleanliness.4. I do not care about the negative press that Uber has had. However, I do care very much about:_x000D_- the car being CLEAN, with NO FOOD SMELL_x000D_- the driver that knows how to drive and follow a GPS._x000D_- your having an ACTUAL customer service. It is impossible to e-mail Uer - though uber DOES send email to you. Until Uber solves these problems, I will no longer take Uber cars. I will go to Lyft and other competitors, every time. | {
"text": "I received e-mails from Uber asking me why I do not take Uber anymore. There is no way to reply to - they only SEND emails, they DO NOT ACCEPT e-mails.1. AUTOMATED customer service is the biggest problem of Uber. That is the first reason for which I stopped taking Uber. I tried to call Uber when in need. I found with difficulty a number on the web. I called it and a stupid message said: \"Don't bother leaving a message, there are 20,000 messages in this mailbox\". Whoever left that message was a major $#*!, Probably Travis Kalanick or one of those cocky bastards that Uber has plenty of.2. Uber VERY POOR customer service has cost me $ 650. In May 2016 I forgot my new iPhone ($650) in the Uber and there was NO WAY to retrieve it - there is NO Uber phone customer service where one can talk to a live person and explain the problem.That's a big flaw. I called Uber automated customer service from a hotel and never received an answer. I e-mailed multiple times, I left feedback over the Uber website. I received a response only TWO DAYS afterwards. Of course, TWO DAYS afterwards my iPhone was long gone. That is why Uber poor customer service has cost me $ 650. Uber has not offered me any compensation for that - and THE SAME THING can happen again. 3. The cars are often dirty. I initially switched from taxis to Uber because I cannot stand taxis that are dirty and smell of food because the driver eats in there. However over time the Uber has started being just as bad. There is no quality control of car. I have had dirty Uber cars, or banged up Uber cars or drivers that couldn't follow a GPS and took much longer than they should have. The dirtiness is by far the biggest problems._x000D_In contrast, Lyft has CLEAN cars. It enforces cleanliness.4. I do not care about the negative press that Uber has had. However, I do care very much about:_x000D_- the car being CLEAN, with NO FOOD SMELL_x000D_- the driver that knows how to drive and follow a GPS._x000D_- your having an ACTUAL customer service. It is impossible to e-mail Uer - though uber DOES send email to you. Until Uber solves these problems, I will no longer take Uber cars. I will go to Lyft and other competitors, every time."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 995053ee-9e97-4d2b-9b42-a8abd6d4c812 | null | Default | 2017-10-23T00:00:00 | {
"text_length": 2201
} |
I was a 4.9 rated driver with over 450 trips. Vehicle depreciation, being contractor, dealing with ungrateful/cheap passengers, and fuel expenses were ok to deal with until Uber spent money and lobbied to have warrant checks and fingerprinting eliminated as employment requirement in Houston. Now the market is flooded with druggies, perverts, and criminals. Uber rather have thousands of sub-par drivers than reward good drivers. This keeps the surge down and in theory more people will use the service if the prices aren't surging. | {
"text": "I was a 4.9 rated driver with over 450 trips. Vehicle depreciation, being contractor, dealing with ungrateful/cheap passengers, and fuel expenses were ok to deal with until Uber spent money and lobbied to have warrant checks and fingerprinting eliminated as employment requirement in Houston. Now the market is flooded with druggies, perverts, and criminals. Uber rather have thousands of sub-par drivers than reward good drivers. This keeps the surge down and in theory more people will use the service if the prices aren't surging."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 996e6330-c3ee-48d1-88bc-53f542d521da | null | Default | 2017-07-04T00:00:00 | {
"text_length": 533
} |
Sometimes impossible or at a minimum, very challenging to find a car in our area depending on time. Also have had issues where the larger size car is not available and we have to squeeze 4 adults into a small car. | {
"text": "Sometimes impossible or at a minimum, very challenging to find a car in our area depending on time. Also have had issues where the larger size car is not available and we have to squeeze 4 adults into a small car."
} | [
{
"label": "3",
"score": 1
}
] | Argilla | null | null | false | null | 99a149f4-9c07-4cf4-a084-4ddf294c864a | null | Default | 2018-07-14T00:00:00 | {
"text_length": 213
} |
I just took my first Uber ever and I am EXTREMELY unhappy. My life is really rough right now and I don't have much money and I was stranded so I had to break down and order my first Uber. I was hesitant because I'm so broke but when I saw the "Pool" option for only $5.95 I was happy to see there was an economical option for me. Cut to being charged 22 FREAKING DOLLARS! I have no idea why the heck I was charged so much money! I thought the whole point of doing a carpool was to SAVE MONEY... but no, it cost MORE freaking money than if I had ordered a solo trip AND a couple of girls got picked up AFTER me but got dropped off FIRST which added half hour-45 mins to my trip home. | {
"text": "I just took my first Uber ever and I am EXTREMELY unhappy. My life is really rough right now and I don't have much money and I was stranded so I had to break down and order my first Uber. I was hesitant because I'm so broke but when I saw the \"Pool\" option for only $5.95 I was happy to see there was an economical option for me. Cut to being charged 22 FREAKING DOLLARS! I have no idea why the heck I was charged so much money! I thought the whole point of doing a carpool was to SAVE MONEY... but no, it cost MORE freaking money than if I had ordered a solo trip AND a couple of girls got picked up AFTER me but got dropped off FIRST which added half hour-45 mins to my trip home. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 99d3f239-a942-4635-8775-1465e7a5bc1d | null | Default | 2019-03-13T00:00:00 | {
"text_length": 683
} |
Uber driver said we caused damage to his car. He charged us 170.00 for a 10 min ride. We did not cause damage to his car. The ride home consisted of my parents and 2 friends. We sat quietly on the way home and he accused of us damage that we have no idea what he is talking about. Very sad, because you can't trust Uber. | {
"text": "Uber driver said we caused damage to his car. He charged us 170.00 for a 10 min ride. We did not cause damage to his car. The ride home consisted of my parents and 2 friends. We sat quietly on the way home and he accused of us damage that we have no idea what he is talking about. Very sad, because you can't trust Uber."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 99de24b4-8b59-4b05-9e79-e79da35453d3 | null | Default | 2018-02-11T00:00:00 | {
"text_length": 320
} |
Uber is ILLEGAL in pst markets with UberX - UnAmerican - UnAustralian - UnSafe - UnLicensed - UnInsured..._x000D_I am so affronted I have started effecting citizens arrests of illegal UberX drivers - funny thing is that Uber GM's won't tai me up on my challenge to drive an UberX and sue me if I am doing the wrong thing! EVERY arrest upheld by police _x000D_Uber going against the entire legal system - Uber is NOT above the law!_x000D_UberPensions_x000D_UberPub_x000D_UberFinancial_x000D_etc is a possibility if they thwart the courts - they terrorise goats into submission (Where goats have succumbed - or have they bribed key people?_x000D_Has the world gone mad - if we wanted anarchy we could do that without Uber.._x000D_So you TAX dodging criminal enterprise... watch your valuation plummet as the truth hits more and more people..._x000D_The TRUTH HURTS Uber!_x000D_Follow @arrestinguber - they are in for the fight of their life and one they never expected! | {
"text": "Uber is ILLEGAL in pst markets with UberX - UnAmerican - UnAustralian - UnSafe - UnLicensed - UnInsured..._x000D_I am so affronted I have started effecting citizens arrests of illegal UberX drivers - funny thing is that Uber GM's won't tai me up on my challenge to drive an UberX and sue me if I am doing the wrong thing! EVERY arrest upheld by police _x000D_Uber going against the entire legal system - Uber is NOT above the law!_x000D_UberPensions_x000D_UberPub_x000D_UberFinancial_x000D_etc is a possibility if they thwart the courts - they terrorise goats into submission (Where goats have succumbed - or have they bribed key people?_x000D_Has the world gone mad - if we wanted anarchy we could do that without Uber.._x000D_So you TAX dodging criminal enterprise... watch your valuation plummet as the truth hits more and more people..._x000D_The TRUTH HURTS Uber!_x000D_Follow @arrestinguber - they are in for the fight of their life and one they never expected!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 99fc2bce-22db-4aab-a042-9f03b4f4c190 | null | Default | 2014-11-07T00:00:00 | {
"text_length": 967
} |
We only started using Uber this past year in Las Vegas, Nevada. A hotel staff member helped us download the app and use it. The drivers were very dependable, prompt and courteous. The cars were much cleaner than the cabs, and the rates were much lower. I am sorry to hear about the scandals that have recently besieged this company, and am hoping that the CEO's decision to take a leave of absence will help this company reform itself and improve its name. Unfortunately, Uber is not allowed to operate in my area, otherwise, my husband and I would use it more often. | {
"text": "We only started using Uber this past year in Las Vegas, Nevada. A hotel staff member helped us download the app and use it. The drivers were very dependable, prompt and courteous. The cars were much cleaner than the cabs, and the rates were much lower. I am sorry to hear about the scandals that have recently besieged this company, and am hoping that the CEO's decision to take a leave of absence will help this company reform itself and improve its name. Unfortunately, Uber is not allowed to operate in my area, otherwise, my husband and I would use it more often."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | 9a0a46e9-dc6d-425c-a0c6-3064c6fd4d44 | null | Default | 2017-09-27T00:00:00 | {
"text_length": 567
} |
The driver was very knowledgeable about the area, great conversation. The car was clean and had a nice scent. He was on time, opened the door and even offered mints. | {
"text": "The driver was very knowledgeable about the area, great conversation. The car was clean and had a nice scent. He was on time, opened the door and even offered mints."
} | [
{
"label": "4",
"score": 1
}
] | Argilla | null | null | false | null | 9a26850a-a95c-476b-9285-13943fa2d9f3 | null | Default | 2018-07-15T00:00:00 | {
"text_length": 165
} |
I recently had uber charge me $150.00 for a trip that should be $16.00. The trip was from Soquel to Santa Cruz. The driver had my fare going from Soquel to S.F . Uber refuses to make the correct adjustments. Next time I will request Jesse from Capitola . | {
"text": "I recently had uber charge me $150.00 for a trip that should be $16.00. The trip was from Soquel to Santa Cruz. The driver had my fare going from Soquel to S.F . Uber refuses to make the correct adjustments. Next time I will request Jesse from Capitola ."
} | [
{
"label": "4",
"score": 1
}
] | Argilla | null | null | false | null | 9a35bba1-ff08-4b47-95fe-fec6dd4e6b5d | null | Default | 2016-07-26T00:00:00 | {
"text_length": 255
} |
Trying to get help. On June 29, 2017 Uber started working in Long Island. According to uber if you want to drive you don't need special license special Insurance TLC license, not even a new car 2002 or newer. It sounded really good so I went over to a Marriott Hotel in Uniondale NY and fill out all the paperwork. It was hundreds of people doing it so I was all set to go just wait for June 29 to start driving. With a few days I receive a text from Uber saying going to call him but New York state you need a uber decal. One was already in the mail but in the meantime print a copy and put here in front of my car so I did just like I was told. Runs everything was going smooth. | {
"text": "Trying to get help. On June 29, 2017 Uber started working in Long Island. According to uber if you want to drive you don't need special license special Insurance TLC license, not even a new car 2002 or newer. It sounded really good so I went over to a Marriott Hotel in Uniondale NY and fill out all the paperwork. It was hundreds of people doing it so I was all set to go just wait for June 29 to start driving. With a few days I receive a text from Uber saying going to call him but New York state you need a uber decal. One was already in the mail but in the meantime print a copy and put here in front of my car so I did just like I was told. Runs everything was going smooth. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 9a46c0dc-1dc3-4477-ab92-c2cd1a17caf2 | null | Default | 2017-07-12T00:00:00 | {
"text_length": 681
} |
My elderly mother took ill and was hospitalized. I immediately booked a bus to head to the state she resides as I have moved away. The driver came to my neighborhood. I called to guide him to my home and he cancelled causing me to not be able to make my bus on time and unable to get a refund on my ticket. I am out of $70 bus fare with Uber basically offering no help or a solution. I was unable to spend for another ticket which leaves my mother to go home without care upon her discharge. The driver should be made to pay for my financial loss as people depend on their services. I was given no assistance and told they were unable to do anything about my financial loss. | {
"text": "My elderly mother took ill and was hospitalized. I immediately booked a bus to head to the state she resides as I have moved away. The driver came to my neighborhood. I called to guide him to my home and he cancelled causing me to not be able to make my bus on time and unable to get a refund on my ticket. I am out of $70 bus fare with Uber basically offering no help or a solution. I was unable to spend for another ticket which leaves my mother to go home without care upon her discharge. The driver should be made to pay for my financial loss as people depend on their services. I was given no assistance and told they were unable to do anything about my financial loss."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 9a4915af-6047-4acf-aa5f-3bd39a0b1c31 | null | Default | 2018-11-27T00:00:00 | {
"text_length": 674
} |
This review is not just about the airport pick up, but in general for people who wish to know how to travel._x000D_The best and only taxi company that I would recommend is Blue Bird, they are great! They always use the meter and the drivers are professional_x000D_The other taxi companies (dark blue, purple, grey colour taxis, not the light blue - blue bird taxis) are all rip offs! Be careful, they are scammers and rude 99% of the time._x000D_Ok now onto Uber, it can be great and it can be not so great, I would say 75% of the time it is good, but if you get one of these drivers look out -_x000D_Booked a Uber ride at 6.09pm with driver "I Dewa Made Satrya" to pick up from Nikki Beach Club, after waiting at the front of the club for 10 mins it was clear he was not coming as his vehicle which was 1km away was not moving in our direction, but I was surprised when the app changed to being on the journey, a few minutes later it finished but I was charge 15,000 rah (of course you waste time and write to uber the they refund it, but why should loyal passengers need to go through such crap when it is clearly not their fault?)_x000D_I then booked Uber again at 6.19pm, the same driver "I Dewa Made Satrya" accepted the booking but this time, he messages me on WhatsApp to tell me unless i pay cash he is not coming, so I try to change the payment method to cash but this is not allowed on the Uber app, so when I tell the driver this he says unless I pay him cash he will not come!! He then asked me to cancel, but luckily it is within the 5 min BS time limit so I am not charged a cancellation fee this time (even though again it is not my fault!)_x000D_I advised the driver "I Dewa Made Satrya" that the service is terrible, he told me he does not care and when I said I would report this service to Uber he said "I do not fear", clearly Uber does not care for passenger service and is happy to hire anyone in Bali as a driver, as I would never employee someone with such an attitude, especially when now 18 hours later he just sent me another offence message to my phone "You Emang Top"_x000D_Anyway avoid the driver "I Dewa Made Satrya"with phone number +62 821 4407 1347_x000D_I then attempted to make another booking, this time it was picked up by driver "Nyoman", this booking was at now 6.29pm, this driver was 8 minutes away and started driving to my location, so I was thinking great finally have a driver, he was within about 3 minutes away and then I noticed he kept going passed the turn off and when I contacted him he said he is not coming, I could see on the app he was like 3 mins away, then 6 mins, 9 min, 12 min and clearly not coming to Nusa Dua but driving to Ulawatu, this driver just ignored all contact from me via message/phone, just keep driving and I guess waiting for me to cancel, which I finally did, clearly another driver that does not care for passenger service_x000D_Please avoid "Nyoman" driver and his number is +62 812 3786 5029, he clearly does not care and should not be allowed to drive for Uber._x000D_Ok so finally made another booking with Uber, it is now 6.40pm, the guy turns up, very nice driver, but as I got into the car and sat down my daughter was just getting into the car and the driver starts to drive off, without her being in the car, the door was still open, my daughter then hit the road and was left on the street, this was clearly an accident but careless driving from Uber, I will not write his name, as he was nice, but clearly not careful._x000D_Anyway basically after about 4 bookings, waiting 40 minutes, writing to uber for refund for my 15,000 Rph, we made it home to the villa in seminyak._x000D_Honestly i love Uber, use it all over the world, however, I think in some cities like China (especially Beijing), Bali and Sydney the server now is terrible and the prices are on the increase so a taxi can be about the same!!!! Once uber gets the marketshare they want they increase the prices without warning! | {
"text": "This review is not just about the airport pick up, but in general for people who wish to know how to travel._x000D_The best and only taxi company that I would recommend is Blue Bird, they are great! They always use the meter and the drivers are professional_x000D_The other taxi companies (dark blue, purple, grey colour taxis, not the light blue - blue bird taxis) are all rip offs! Be careful, they are scammers and rude 99% of the time._x000D_Ok now onto Uber, it can be great and it can be not so great, I would say 75% of the time it is good, but if you get one of these drivers look out -_x000D_Booked a Uber ride at 6.09pm with driver \"I Dewa Made Satrya\" to pick up from Nikki Beach Club, after waiting at the front of the club for 10 mins it was clear he was not coming as his vehicle which was 1km away was not moving in our direction, but I was surprised when the app changed to being on the journey, a few minutes later it finished but I was charge 15,000 rah (of course you waste time and write to uber the they refund it, but why should loyal passengers need to go through such crap when it is clearly not their fault?)_x000D_I then booked Uber again at 6.19pm, the same driver \"I Dewa Made Satrya\" accepted the booking but this time, he messages me on WhatsApp to tell me unless i pay cash he is not coming, so I try to change the payment method to cash but this is not allowed on the Uber app, so when I tell the driver this he says unless I pay him cash he will not come!! He then asked me to cancel, but luckily it is within the 5 min BS time limit so I am not charged a cancellation fee this time (even though again it is not my fault!)_x000D_I advised the driver \"I Dewa Made Satrya\" that the service is terrible, he told me he does not care and when I said I would report this service to Uber he said \"I do not fear\", clearly Uber does not care for passenger service and is happy to hire anyone in Bali as a driver, as I would never employee someone with such an attitude, especially when now 18 hours later he just sent me another offence message to my phone \"You Emang Top\"_x000D_Anyway avoid the driver \"I Dewa Made Satrya\"with phone number +62 821 4407 1347_x000D_I then attempted to make another booking, this time it was picked up by driver \"Nyoman\", this booking was at now 6.29pm, this driver was 8 minutes away and started driving to my location, so I was thinking great finally have a driver, he was within about 3 minutes away and then I noticed he kept going passed the turn off and when I contacted him he said he is not coming, I could see on the app he was like 3 mins away, then 6 mins, 9 min, 12 min and clearly not coming to Nusa Dua but driving to Ulawatu, this driver just ignored all contact from me via message/phone, just keep driving and I guess waiting for me to cancel, which I finally did, clearly another driver that does not care for passenger service_x000D_Please avoid \"Nyoman\" driver and his number is +62 812 3786 5029, he clearly does not care and should not be allowed to drive for Uber._x000D_Ok so finally made another booking with Uber, it is now 6.40pm, the guy turns up, very nice driver, but as I got into the car and sat down my daughter was just getting into the car and the driver starts to drive off, without her being in the car, the door was still open, my daughter then hit the road and was left on the street, this was clearly an accident but careless driving from Uber, I will not write his name, as he was nice, but clearly not careful._x000D_Anyway basically after about 4 bookings, waiting 40 minutes, writing to uber for refund for my 15,000 Rph, we made it home to the villa in seminyak._x000D_Honestly i love Uber, use it all over the world, however, I think in some cities like China (especially Beijing), Bali and Sydney the server now is terrible and the prices are on the increase so a taxi can be about the same!!!! Once uber gets the marketshare they want they increase the prices without warning!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 9a756381-2e9f-44f4-9a5d-848310e401d3 | null | Default | 2017-01-08T00:00:00 | {
"text_length": 3983
} |
Evidently, the ride-pass that I purchased expired after a month(?); the purported discount was never applied to my account, & it automatically renewed making Uber the most expensive ride option for me. For the consumer, Uber has erected obstacles to obtaining assistance. I will dispute the charges and delete the app. | {
"text": "Evidently, the ride-pass that I purchased expired after a month(?); the purported discount was never applied to my account, & it automatically renewed making Uber the most expensive ride option for me. For the consumer, Uber has erected obstacles to obtaining assistance. I will dispute the charges and delete the app."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 9a78d80f-ba94-4867-908f-daf314da1d49 | null | Default | 2019-03-24T00:00:00 | {
"text_length": 318
} |
I've been trying to arrange a ride with Uber and have $150 in Uber credit. Every time I request a ride I get an error message. I contacted their help desk and after 35 emails and following all of their instructions, I still can't request a ride. They still have my $150 and won't provide a refund. They keep thanking me for my patience, but after a month of trying to use their service and them still having my $150 I'm out of patience. | {
"text": "I've been trying to arrange a ride with Uber and have $150 in Uber credit. Every time I request a ride I get an error message. I contacted their help desk and after 35 emails and following all of their instructions, I still can't request a ride. They still have my $150 and won't provide a refund. They keep thanking me for my patience, but after a month of trying to use their service and them still having my $150 I'm out of patience."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 9a8438f6-b06d-423d-a98b-fde9a4e261b5 | null | Default | 2017-05-10T00:00:00 | {
"text_length": 436
} |
Lately I must question Uber's employment screening practices. For instance last Sunday on February 18th I used Uber to commute to work. I came downstairs 30 minutes early for a seven minute commute. I connected with first drive and that appeared to be 8 minutes out. When my Uber approached the 1 minute out mark the driver canceled with no notice. I was picked up again and I immediately call the Uber driver and was sent to voicemail 3 separate times. When my cell displayed 'arriving' the driver called and stated he was at the back gate. I explained to driver that I was at the front gate and I did not know the location of back gate. I also stated I attempted to call 3 times to inform him ("Chico") that I was at front gate. His exact words were, "Bye Girl" and he immediately disconnected and canceled trip. Another driver picked me up and I arrived at work at exactly 11 pm. I got to work and immediately put in a complaint and nothing was done. | {
"text": "Lately I must question Uber's employment screening practices. For instance last Sunday on February 18th I used Uber to commute to work. I came downstairs 30 minutes early for a seven minute commute. I connected with first drive and that appeared to be 8 minutes out. When my Uber approached the 1 minute out mark the driver canceled with no notice. I was picked up again and I immediately call the Uber driver and was sent to voicemail 3 separate times. When my cell displayed 'arriving' the driver called and stated he was at the back gate. I explained to driver that I was at the front gate and I did not know the location of back gate. I also stated I attempted to call 3 times to inform him (\"Chico\") that I was at front gate. His exact words were, \"Bye Girl\" and he immediately disconnected and canceled trip. Another driver picked me up and I arrived at work at exactly 11 pm. I got to work and immediately put in a complaint and nothing was done."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 9a8b2813-7a6b-4da7-b324-f6b352548e79 | null | Default | 2018-02-26T00:00:00 | {
"text_length": 953
} |
Absolutely unethical and unfair to drivers. I drove with Uber for almost two years and am ready to delete my App and switch to Lyft. I have clear evidence (screenshots) of multiple occasions where I picked up riders in 1.8 or over surge zone but was paid regular fare. Their regular fare is so low that almost 50% of my trips are under $5 each after Uber fee deduction... Such a joke. No one would let you sit in your car for $3 or something, let alone driving for 1-2 miles to pick the person, drive them another 2-3 miles, spend about 10 minutes of your time and get paid $5 or less... Not to mention that kind of people you end up dealing with, from drug possessing people to those carrying their stupid McDonald burgers into your car, which you then have to drive your car for miles with windows open to get rid of the smell. | {
"text": "Absolutely unethical and unfair to drivers. I drove with Uber for almost two years and am ready to delete my App and switch to Lyft. I have clear evidence (screenshots) of multiple occasions where I picked up riders in 1.8 or over surge zone but was paid regular fare. Their regular fare is so low that almost 50% of my trips are under $5 each after Uber fee deduction... Such a joke. No one would let you sit in your car for $3 or something, let alone driving for 1-2 miles to pick the person, drive them another 2-3 miles, spend about 10 minutes of your time and get paid $5 or less... Not to mention that kind of people you end up dealing with, from drug possessing people to those carrying their stupid McDonald burgers into your car, which you then have to drive your car for miles with windows open to get rid of the smell. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 9aa43116-217e-45b8-9471-7f06c89fd54a | null | Default | 2016-07-03T00:00:00 | {
"text_length": 830
} |
too many issues signing up - had to email someone twice because no clear understanding of issue. then after I got that fixed, ran into another problem - says use the app if you have problems completing information on this web page. had the app before but it didn't function properly. yuck. | {
"text": "too many issues signing up - had to email someone twice because no clear understanding of issue. then after I got that fixed, ran into another problem - says use the app if you have problems completing information on this web page. had the app before but it didn't function properly. yuck."
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | 9ac82f07-ef70-4ee3-b751-a755f5500aee | null | Default | 2016-10-10T00:00:00 | {
"text_length": 292
} |
I had Uber drive me about one mile distance to pick up my car from repairs. It wasn't the first time I rode Uber but this time I was told to take the rear seat against my protests. C'mon now, I'm just a little old lady. Would do no harm sitting in front. I was unable to fasten my seatbelt as it just won't go it. Meanwhile the car was already moving so I had no choice. I guess the driver didn't care about their passenger's safety. Next time will try Lyft. I have no order number on hand as this ride was arranged by the auto repair shop. I don't own a smartphone. The ride took place on May 25 in the afternoon. | {
"text": "I had Uber drive me about one mile distance to pick up my car from repairs. It wasn't the first time I rode Uber but this time I was told to take the rear seat against my protests. C'mon now, I'm just a little old lady. Would do no harm sitting in front. I was unable to fasten my seatbelt as it just won't go it. Meanwhile the car was already moving so I had no choice. I guess the driver didn't care about their passenger's safety. Next time will try Lyft. I have no order number on hand as this ride was arranged by the auto repair shop. I don't own a smartphone. The ride took place on May 25 in the afternoon."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 9ace72e5-fef1-4f9f-800b-28d5c51e8a5f | null | Default | 2018-05-27T00:00:00 | {
"text_length": 614
} |
I've heard and read plenty of complaints against Uber. Personally I haven't experienced any serious issues, and the minor ones I encounter are usually resolved promptly. That aside, Uber remains one of my favorite apps ever. The convenience it provides is heavenly. | {
"text": "I've heard and read plenty of complaints against Uber. Personally I haven't experienced any serious issues, and the minor ones I encounter are usually resolved promptly. That aside, Uber remains one of my favorite apps ever. The convenience it provides is heavenly."
} | [
{
"label": "4",
"score": 1
}
] | Argilla | null | null | false | null | 9ae8e13c-3a59-4ba3-9c69-475b3fea035a | null | Default | 2018-07-06T00:00:00 | {
"text_length": 265
} |
All the cabs provided by Uber in India are extremely dirty and have a horrible stench settled in them which mostly comes from the drivers. The mats are literally matted with cakes of dirt and the seat covers are almost always stained. To top it all the drivers are really unprofessional, they refuse to come up on the pickup point and if they don't feel like executing the ride, the driver ends up calling the rider and asks them to cancel the ride. Hence lowering the rating of the rider. I have had extremely bad experience with Uber at multiple times. I have been dropped in the middle of the road by the drivers just because they didn't have an internet connection to check the maps. The drivers are racist as well sexist and on many an occasion have passed very rude and vulgar remarks. | {
"text": "All the cabs provided by Uber in India are extremely dirty and have a horrible stench settled in them which mostly comes from the drivers. The mats are literally matted with cakes of dirt and the seat covers are almost always stained. To top it all the drivers are really unprofessional, they refuse to come up on the pickup point and if they don't feel like executing the ride, the driver ends up calling the rider and asks them to cancel the ride. Hence lowering the rating of the rider. I have had extremely bad experience with Uber at multiple times. I have been dropped in the middle of the road by the drivers just because they didn't have an internet connection to check the maps. The drivers are racist as well sexist and on many an occasion have passed very rude and vulgar remarks."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 9af19f14-2db8-45a7-b979-93a4f46ec280 | null | Default | 2019-05-17T00:00:00 | {
"text_length": 791
} |
Our drivers, two different ones, were very polite, helpful and interesting. Now I love Uber! We had quite a bit of luggage and three people. Loaded everything in comfortably. | {
"text": "Our drivers, two different ones, were very polite, helpful and interesting. Now I love Uber! We had quite a bit of luggage and three people. Loaded everything in comfortably."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | 9af30fc8-249b-4887-b66b-9e28521d6d5f | null | Default | 2018-07-11T00:00:00 | {
"text_length": 174
} |
I drove for Uber in 2016 and had an accident. Uber's insurance is a low ball tactic, fraudulent, lying, scamming company. I noticed fraud in my accident and no one did nothing. All these false claims on the insurance papers. I later discovered it was done on purpose. Even the police report was a lie and never accepted. I contacted Uber and Farmers and they have done nothing. However, I see how their partnership in Pittsburgh works against the victim and engages in stalking, harassment and mail fraud. Til this day my mail is stolen or given away to these fraudsters and there was a breach but that's on a hush now. I still suffer from injuries and have no help. They target you and these people who are involved have greed. That's why it was done. | {
"text": "I drove for Uber in 2016 and had an accident. Uber's insurance is a low ball tactic, fraudulent, lying, scamming company. I noticed fraud in my accident and no one did nothing. All these false claims on the insurance papers. I later discovered it was done on purpose. Even the police report was a lie and never accepted. I contacted Uber and Farmers and they have done nothing. However, I see how their partnership in Pittsburgh works against the victim and engages in stalking, harassment and mail fraud. Til this day my mail is stolen or given away to these fraudsters and there was a breach but that's on a hush now. I still suffer from injuries and have no help. They target you and these people who are involved have greed. That's why it was done."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 9af344cc-5730-49c7-960f-c61d8e6b90df | null | Default | 2018-02-23T00:00:00 | {
"text_length": 752
} |
I ordered an uber to get to work this morning and after 5 minutes of not moving, the driver called and said if I wanted a ride, I would need to go with him to LAX. That obviously was not an option, so I canceled. I should have insisted that the driver canceled, but lessons learned._x000D_Anyway, I was charged a cancellation fee and immediately complained. Respond #1 fored back immediately from "SC" saying we charged you correctly. I said no you didn't and asked for a refund. Hazel L provided me a credit, which would have been fine if that was the initial response, but since I needed to go through hoops, I demanded a refund back to my credit card. Gretchen C responded that is against policy._x000D_Mind you, I am a 400 dollar/month uber user (I used uber eats at work pretty often) so this absolutely blew my mind. I can say that uber has officially lost a user forever, I hope the company implodes with the recent negative PR storm that has hit them._x000D_Congrats Lyft, eat24, and postmates, you have a new customer! | {
"text": "I ordered an uber to get to work this morning and after 5 minutes of not moving, the driver called and said if I wanted a ride, I would need to go with him to LAX. That obviously was not an option, so I canceled. I should have insisted that the driver canceled, but lessons learned._x000D_Anyway, I was charged a cancellation fee and immediately complained. Respond #1 fored back immediately from \"SC\" saying we charged you correctly. I said no you didn't and asked for a refund. Hazel L provided me a credit, which would have been fine if that was the initial response, but since I needed to go through hoops, I demanded a refund back to my credit card. Gretchen C responded that is against policy._x000D_Mind you, I am a 400 dollar/month uber user (I used uber eats at work pretty often) so this absolutely blew my mind. I can say that uber has officially lost a user forever, I hope the company implodes with the recent negative PR storm that has hit them._x000D_Congrats Lyft, eat24, and postmates, you have a new customer!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 9b114dcb-0b9b-4481-82e2-33b95555dce7 | null | Default | 2017-03-17T00:00:00 | {
"text_length": 1034
} |
I finally caved and opened an account with UBER in order to take a ride from Hallandale to the Fort Lauderdale Airport to fly home. I was under the impression that the first ride was free, but I could not find the place to enter the code. Nevertheless, I was picked up and dropped off for a charge of $17.94. Once at the gate, I thought I would go back into the app and learn about it, and perhaps discover where to enter promo codes. That's when I saw that a second charge of $97.94 had been applied. To make a long story short, and after a number of back and forth emails with UBER, it seems that my driver Yuniel, who could not speak a word of English, claimed that my dog (which I do not have) had urinated all over his seats. The UBER reply after the fourth email included photos. | {
"text": "I finally caved and opened an account with UBER in order to take a ride from Hallandale to the Fort Lauderdale Airport to fly home. I was under the impression that the first ride was free, but I could not find the place to enter the code. Nevertheless, I was picked up and dropped off for a charge of $17.94. Once at the gate, I thought I would go back into the app and learn about it, and perhaps discover where to enter promo codes. That's when I saw that a second charge of $97.94 had been applied. To make a long story short, and after a number of back and forth emails with UBER, it seems that my driver Yuniel, who could not speak a word of English, claimed that my dog (which I do not have) had urinated all over his seats. The UBER reply after the fourth email included photos."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 9b1c9bd5-ca21-48af-811b-c690513b8ee4 | null | Default | 2017-08-15T00:00:00 | {
"text_length": 785
} |
There was an error in my billing causing me to believe my account was hacked. I cancelled my card and asked my CC company to reverse the charge. This is several months ago. To date I can get no response from Uber to confirm how much I actually owe them and my account is frozen. | {
"text": "There was an error in my billing causing me to believe my account was hacked. I cancelled my card and asked my CC company to reverse the charge. This is several months ago. To date I can get no response from Uber to confirm how much I actually owe them and my account is frozen."
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | 9b512efa-120c-409c-9025-03f5340b43dc | null | Default | 2017-09-14T00:00:00 | {
"text_length": 278
} |
Subsets and Splits