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First, I would like to explain that I have NEVER nor will I now EVER have an Uber Driving Company. I received numerous fraudulent charges from the company. I tried to contact them via the phone number attached to the charge from my bank as well as via email. The phone number told me to send an email (because the phone messages get distorted or some BS) to [email protected] I sent the email, and almost immediately I received a response that the email had NOT been received to go to the website and search for a response to my question...well without an acct, I cannot contact anyone. So as far as I am concerned, with the lack of their ability to have communication with their company or customer service, I think they are as fraudulent and crooked as the "driver" who STOLE hundreds of dollars from my account! | {
"text": "First, I would like to explain that I have NEVER nor will I now EVER have an Uber Driving Company. I received numerous fraudulent charges from the company. I tried to contact them via the phone number attached to the charge from my bank as well as via email. The phone number told me to send an email (because the phone messages get distorted or some BS) to [email protected] I sent the email, and almost immediately I received a response that the email had NOT been received to go to the website and search for a response to my question...well without an acct, I cannot contact anyone. So as far as I am concerned, with the lack of their ability to have communication with their company or customer service, I think they are as fraudulent and crooked as the \"driver\" who STOLE hundreds of dollars from my account!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a6ab79b1-0f61-48c5-b717-abd79780f440 | null | Default | 2016-10-26T00:00:00 | {
"text_length": 818
} |
I booked a ride from Uber from a bar in Poblado, MedellÃn. The following day they indicated an additional charge of 140,000 COP (around $50 US) for damage to the car. They claim the damage was paint on the seat of car and a torn rear seat. I cannot figure out why they think a tourist would be carrying paint. We took a calm ride from Poblado to Laureles and the following day I get this charge. I have been fighting with Uber over this but they just keep saying, "Sorry we believe our driver." The driver did provide some images of the damage. However, I was not the one who did it. | {
"text": "I booked a ride from Uber from a bar in Poblado, MedellÃn. The following day they indicated an additional charge of 140,000 COP (around $50 US) for damage to the car. They claim the damage was paint on the seat of car and a torn rear seat. I cannot figure out why they think a tourist would be carrying paint. We took a calm ride from Poblado to Laureles and the following day I get this charge. I have been fighting with Uber over this but they just keep saying, \"Sorry we believe our driver.\" The driver did provide some images of the damage. However, I was not the one who did it."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a6cebd24-b628-4d2b-b140-b18fcee8e95c | null | Default | 2018-02-12T00:00:00 | {
"text_length": 584
} |
Ordered a meal that never arrived. Uber Eats took the money from my account. After contacting Uber Eats they said they would refund the money to my account. The money was never refunded. Do not trust this company!!!! | {
"text": "Ordered a meal that never arrived. Uber Eats took the money from my account. After contacting Uber Eats they said they would refund the money to my account. The money was never refunded. Do not trust this company!!!!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a6d02939-9d46-42d1-874c-72ef5cbe3fdd | null | Default | 2019-04-20T00:00:00 | {
"text_length": 216
} |
It was around 2:00 am in the morning and trying to get home. The cost of getting home is $24.00, when I was trying to get an Uber it was saying that it would cost me $93.00... WTF? Rip off... who can afford that?!! Took a yellow cab instead! I have nothing good to say with respect to Uber as they are ripping people off and sometimes get away with it... that should not be allowed! What if a senior citizen is trying to get home and they live on their pension. When I complained about this to Uber they said because there was limited drivers... so in other words you have to bribe your drivers that work for Uber?? They are losing business from me and I will be spreading the word on this matter!!! BE CAREFUL when paying from your credit card on your app on your phone that you don't accidentally assume you are going to be paying what you normally pay because UBER will not reimburse you... they will tell you to go and pound sand! | {
"text": "It was around 2:00 am in the morning and trying to get home. The cost of getting home is $24.00, when I was trying to get an Uber it was saying that it would cost me $93.00... WTF? Rip off... who can afford that?!! Took a yellow cab instead! I have nothing good to say with respect to Uber as they are ripping people off and sometimes get away with it... that should not be allowed! What if a senior citizen is trying to get home and they live on their pension. When I complained about this to Uber they said because there was limited drivers... so in other words you have to bribe your drivers that work for Uber?? They are losing business from me and I will be spreading the word on this matter!!! BE CAREFUL when paying from your credit card on your app on your phone that you don't accidentally assume you are going to be paying what you normally pay because UBER will not reimburse you... they will tell you to go and pound sand!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a6f5ff68-c17e-4c5a-8a3c-69ff8a33c877 | null | Default | 2018-03-21T00:00:00 | {
"text_length": 934
} |
they would just say "Sorry but your account has been deactivated." And when I emailed them again, they said they would help but that I should send them a picture of my credit card, my id, and my cellphone information in the about section. I send them that and immediately they write me again that sorry I am not allowed on Uber. Then why did they ask for my information? Are they stealing people/s info now and hacking their phone? | {
"text": "they would just say \"Sorry but your account has been deactivated.\" And when I emailed them again, they said they would help but that I should send them a picture of my credit card, my id, and my cellphone information in the about section. I send them that and immediately they write me again that sorry I am not allowed on Uber. Then why did they ask for my information? Are they stealing people/s info now and hacking their phone?"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a704c1cc-7f35-4b61-a8d1-f793cc66a736 | null | Default | 2017-06-27T00:00:00 | {
"text_length": 431
} |
I recently needed the services of an Uber driver in order to make a doctor's appointment on time. I ordered the Uber the night before my appointment so as to avoid any problems that would potentially occur by doing so at the last minute. Little did this help as the driver could not find my address the next day and cancelled the pickup request causing me to run late. Some days later I found a $5 charge had been made to my credit card for the driver's cancellation. (I don't understand how Uber can get away with billing the customer for the driver's cancellation.) Consequently, I disputed the charge with my credit card company who immediately refunded my money. | {
"text": "I recently needed the services of an Uber driver in order to make a doctor's appointment on time. I ordered the Uber the night before my appointment so as to avoid any problems that would potentially occur by doing so at the last minute. Little did this help as the driver could not find my address the next day and cancelled the pickup request causing me to run late. Some days later I found a $5 charge had been made to my credit card for the driver's cancellation. (I don't understand how Uber can get away with billing the customer for the driver's cancellation.) Consequently, I disputed the charge with my credit card company who immediately refunded my money."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a716917e-00f8-42ff-ab62-a32c2c739e59 | null | Default | 2018-07-09T00:00:00 | {
"text_length": 666
} |
This is by far one of the best companies that has ever come to be. The fact that their is so much resistance from the old guard, in the way of taxi companies, proves how broken transport is. I have nothing but good things to say about Uber with its ingenious model and fantastic drivers. | {
"text": "This is by far one of the best companies that has ever come to be. The fact that their is so much resistance from the old guard, in the way of taxi companies, proves how broken transport is. I have nothing but good things to say about Uber with its ingenious model and fantastic drivers."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | a7702a54-d775-4588-98f7-d44bcdc7c4c5 | null | Default | 2015-12-23T00:00:00 | {
"text_length": 287
} |
Uber is an absolute rip off. Their price guides never meet their much higher fares charged. You never know what they charged you until you check your credit card. Most times more than a taxi. Rip off on nye was mind boggling. I won't be using them anymore. Best to see an honest fare on a meter. | {
"text": "Uber is an absolute rip off. Their price guides never meet their much higher fares charged. You never know what they charged you until you check your credit card. Most times more than a taxi. Rip off on nye was mind boggling. I won't be using them anymore. Best to see an honest fare on a meter."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a7788470-23fa-48c2-9cb0-2ab0400ba3e1 | null | Default | 2016-01-03T00:00:00 | {
"text_length": 295
} |
Uber put my account on a 48 hour hold because I added new info to my account. Uber has not yet paid me my money. Feels like they are trying to hold on to it and not give it to me. Uber does not care about their drivers at all. Uber always feels the customer is right which is not the truth at all. Uber needs to get it together something serious. | {
"text": "Uber put my account on a 48 hour hold because I added new info to my account. Uber has not yet paid me my money. Feels like they are trying to hold on to it and not give it to me. Uber does not care about their drivers at all. Uber always feels the customer is right which is not the truth at all. Uber needs to get it together something serious."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a7a11dff-9bbc-4e8d-89ed-b50e89419b28 | null | Default | 2019-05-10T00:00:00 | {
"text_length": 346
} |
...but it is not Lyft. Lyft pays better and quicker. I am trying to change up my driving profile and they hassle you with constant emails. | {
"text": "...but it is not Lyft. Lyft pays better and quicker. I am trying to change up my driving profile and they hassle you with constant emails."
} | [
{
"label": "4",
"score": 1
}
] | Argilla | null | null | false | null | a7a22f0f-c587-47d2-8d1b-b645af5012ca | null | Default | 2018-11-30T00:00:00 | {
"text_length": 140
} |
Both of our phones tied to our Uber Account were with us in Las Vegas, NV. One phone received a text that an UBER driver was waiting for us at a location in Columbus Ohio. We responded that we were in Nevada and had not requested the ride. The ride was cancelled as a no-show and we were charged two five dollar no show fees. We have had at least 20 e-mail conversations with UBER customer service and they continue to insist that the request came from our phone. Uber has no phone access. | {
"text": "Both of our phones tied to our Uber Account were with us in Las Vegas, NV. One phone received a text that an UBER driver was waiting for us at a location in Columbus Ohio. We responded that we were in Nevada and had not requested the ride. The ride was cancelled as a no-show and we were charged two five dollar no show fees. We have had at least 20 e-mail conversations with UBER customer service and they continue to insist that the request came from our phone. Uber has no phone access."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a7be012d-ef51-4858-9986-d43d31f5fee4 | null | Default | 2018-04-02T00:00:00 | {
"text_length": 489
} |
Someone stole my car on Father's day, June 19th. So my aunt suggested I use Uber. I'm in medical school with one more year to go. My school is 5.5 miles away from my house. On Tuesday morning June 21 I requested Uber, the trip cost 9.97. To get back home it was 9.98. Ok I was cool with that. But on Thursday morning it was 17.87. I didn't expect that. I told everybody who would listen at my medical school and many people had the same story. Advice I got was to just get up a little earlier and get a cab the fare will be 7 dollars. Three days of coming and going with Uber I am 60 dollars in. One of my schoolmates felt for me and offered me a ride home Thursday. | {
"text": "Someone stole my car on Father's day, June 19th. So my aunt suggested I use Uber. I'm in medical school with one more year to go. My school is 5.5 miles away from my house. On Tuesday morning June 21 I requested Uber, the trip cost 9.97. To get back home it was 9.98. Ok I was cool with that. But on Thursday morning it was 17.87. I didn't expect that. I told everybody who would listen at my medical school and many people had the same story. Advice I got was to just get up a little earlier and get a cab the fare will be 7 dollars. Three days of coming and going with Uber I am 60 dollars in. One of my schoolmates felt for me and offered me a ride home Thursday."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a7e58bf6-563c-45dd-ac2b-d91f79bc5d04 | null | Default | 2016-06-24T00:00:00 | {
"text_length": 666
} |
Uber is one of the worst cab provider... every time I face some problem... last time was driver did not come even after several phone calls and finally I had to pay phenality for that... I simply deleted the app | {
"text": "Uber is one of the worst cab provider... every time I face some problem... last time was driver did not come even after several phone calls and finally I had to pay phenality for that... I simply deleted the app"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a7fe814a-24fb-4be8-8477-6322df9ff55f | null | Default | 2018-08-17T00:00:00 | {
"text_length": 211
} |
I drive for both Uber and Lyft, they take more than 30%, in most cases they take 50%. I have screenshots and can prove that. Only in long journeys they take about 30% but locally they take more. I drive in Wilkes Barre PA where Uber and Lyft are not very popular so on weekdays sometimes I make $5/hour and it goes up to $8/hour on weekend after expenses. I drive a high-miles car so not concerned about depreciation. Uber pays 3.67 as minimum here for up to 2 miles, and most of the rides we get only are the minimum rides. Real examples from my Uber app: The rider paid $7.60, Uber got $3.93 (more than 50%) and I got $3.67. Another rider was charged $9.35, Uber got 4.74 (more than 50%) and I got 4.61. In 10.76 I got 5.90 and Uber got 4.86. Another rider paid 28.35. I got 17.45 and Uber got 10.90. From 11.91 I got 6.84 and Uber got 5.07. From 12.00 I got 7.54 and Uber got 4.46. | {
"text": "I drive for both Uber and Lyft, they take more than 30%, in most cases they take 50%. I have screenshots and can prove that. Only in long journeys they take about 30% but locally they take more. I drive in Wilkes Barre PA where Uber and Lyft are not very popular so on weekdays sometimes I make $5/hour and it goes up to $8/hour on weekend after expenses. I drive a high-miles car so not concerned about depreciation. Uber pays 3.67 as minimum here for up to 2 miles, and most of the rides we get only are the minimum rides. Real examples from my Uber app: The rider paid $7.60, Uber got $3.93 (more than 50%) and I got $3.67. Another rider was charged $9.35, Uber got 4.74 (more than 50%) and I got 4.61. In 10.76 I got 5.90 and Uber got 4.86. Another rider paid 28.35. I got 17.45 and Uber got 10.90. From 11.91 I got 6.84 and Uber got 5.07. From 12.00 I got 7.54 and Uber got 4.46. "
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | a7ffd737-fff5-43f5-854f-ff757d194b28 | null | Default | 2018-07-11T00:00:00 | {
"text_length": 885
} |
I have found Uber to be much more convenient than taxis and faster. Drivers have always been pleasant and helpful. When I'm travelling around the US and I'm in a new city it's a great way to get around. | {
"text": "I have found Uber to be much more convenient than taxis and faster. Drivers have always been pleasant and helpful. When I'm travelling around the US and I'm in a new city it's a great way to get around."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | a829efe1-fd35-4b70-9bee-63a64919bfb2 | null | Default | 2019-03-18T00:00:00 | {
"text_length": 202
} |
I purchased an Uber gift card in the amount of $25.00 for my son to use. He tried to redeem it, however Uber asked him for a credit card which he does not have... Hence, me buying the Uber gift card for him. In an attempt to satisfy Uber's request, I purchased another gift card for $25.00 thinking this could act as the secondary. Instead the Uber app requested my son provide credit card info again. So, I finally caved and provided a credit card to my son as a back-up payment to satisfy Uber's request. They made such a mess in my account that the bank automatically shut my card down. | {
"text": "I purchased an Uber gift card in the amount of $25.00 for my son to use. He tried to redeem it, however Uber asked him for a credit card which he does not have... Hence, me buying the Uber gift card for him. In an attempt to satisfy Uber's request, I purchased another gift card for $25.00 thinking this could act as the secondary. Instead the Uber app requested my son provide credit card info again. So, I finally caved and provided a credit card to my son as a back-up payment to satisfy Uber's request. They made such a mess in my account that the bank automatically shut my card down. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a8604e08-6e86-43e1-b224-123dc2ee2f05 | null | Default | 2017-07-28T00:00:00 | {
"text_length": 590
} |
I was so excited to work for uber got a nice new car been driving now for 2 months but every nirte I come home so depressed I make about 6 bucks an hour pay for gas please do not be a driver I do not drive for uber any more some one is making big bucks but NOT THE DRIVERS | {
"text": "I was so excited to work for uber got a nice new car been driving now for 2 months but every nirte I come home so depressed I make about 6 bucks an hour pay for gas please do not be a driver I do not drive for uber any more some one is making big bucks but NOT THE DRIVERS"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a863339a-b733-46a0-aa5d-f4d879218e40 | null | Default | 2016-03-03T00:00:00 | {
"text_length": 272
} |
Today I feel I was taken advantage of by UBER. I am a loyal uber customer who has used UBER many times for work and personal use. I have never run into what happened to me this morning with a ride charge of $68.97 US in New York. When I requested a ride I was told the fair was approx $18 from my hotel to LGA Airport. A surcharge screen then came up which advised me a 2.3 surcharge would apply to this rate. I didn't understand it and read it as an additional 2.3%. Now I am advised that it means actually an additional 2.3 rate. Even at that 2.3 rate $18x2.3=$41 not $68.97. When I received the uber receipt after the fact I was charged $68.97. I would have never agreed to this. A normal cab ride was $40. I feel violated and cheated by Uber. This system is not set up right and is very confusing for the customer. I won't be using UBER again as the company after numerous attempts will not help. | {
"text": "Today I feel I was taken advantage of by UBER. I am a loyal uber customer who has used UBER many times for work and personal use. I have never run into what happened to me this morning with a ride charge of $68.97 US in New York. When I requested a ride I was told the fair was approx $18 from my hotel to LGA Airport. A surcharge screen then came up which advised me a 2.3 surcharge would apply to this rate. I didn't understand it and read it as an additional 2.3%. Now I am advised that it means actually an additional 2.3 rate. Even at that 2.3 rate $18x2.3=$41 not $68.97. When I received the uber receipt after the fact I was charged $68.97. I would have never agreed to this. A normal cab ride was $40. I feel violated and cheated by Uber. This system is not set up right and is very confusing for the customer. I won't be using UBER again as the company after numerous attempts will not help."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a88b973e-0ac7-40cb-b193-2562888ab486 | null | Default | 2016-07-18T00:00:00 | {
"text_length": 912
} |
I set up an appointment for a ride on March 4th for a pickup at my location to a ride to my doctor at 160 Kimel Forest Park Drive. Pickup window was 9:45 to 10 a.m. The driver no call no showed me. So after I realized he was not coming like I found another Uber driver that could take me to my dr. appointment. Well unfortunately by the time we got there I was already past my appointment time seven minutes or so so they would not honor my appointment. They told me I had to pay a rescheduling fee because I didn't cancel my appointment within 24 hours. Well there would have been no reason to cancel the appointment if the original Uber driver was on time to take me to my doctor. So once I found out from my doctor after I paid my fee, I meet Lee, called Uber back for a pickup from 140 Kimel Forest Park Drive back to my Residence at **. | {
"text": "I set up an appointment for a ride on March 4th for a pickup at my location to a ride to my doctor at 160 Kimel Forest Park Drive. Pickup window was 9:45 to 10 a.m. The driver no call no showed me. So after I realized he was not coming like I found another Uber driver that could take me to my dr. appointment. Well unfortunately by the time we got there I was already past my appointment time seven minutes or so so they would not honor my appointment. They told me I had to pay a rescheduling fee because I didn't cancel my appointment within 24 hours. Well there would have been no reason to cancel the appointment if the original Uber driver was on time to take me to my doctor. So once I found out from my doctor after I paid my fee, I meet Lee, called Uber back for a pickup from 140 Kimel Forest Park Drive back to my Residence at **. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a8aff654-b5de-4879-910f-dfd5e6d12979 | null | Default | 2017-03-06T00:00:00 | {
"text_length": 842
} |
I recently applied to drive for Uber. It's been weeks and I still haven't heard anything. I have a clean driving record except a ticket I got a few years back because my license had expired because I moved addresses and never got the letter to renew and due to my busy schedule I never even thought to change my license at the time because of the move. | {
"text": "I recently applied to drive for Uber. It's been weeks and I still haven't heard anything. I have a clean driving record except a ticket I got a few years back because my license had expired because I moved addresses and never got the letter to renew and due to my busy schedule I never even thought to change my license at the time because of the move."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a8cdb782-0078-42bc-9b67-f6fd3d756fc1 | null | Default | 2017-04-21T00:00:00 | {
"text_length": 352
} |
I also went back to driving UBER after losing my job, all my information was updated and on 12/26 I received a $2.00 direct deposit. What I earn was 108.31. I'm still waiting. I haven't drove. Battery is dead in my car and I have not been able to pay my phone bill. The third party customer service those people have no clue. They're rude and honestly they're stealing our money. I am really disappointed in Uber. My situation has gotten worse. Waiting for my money. | {
"text": "I also went back to driving UBER after losing my job, all my information was updated and on 12/26 I received a $2.00 direct deposit. What I earn was 108.31. I'm still waiting. I haven't drove. Battery is dead in my car and I have not been able to pay my phone bill. The third party customer service those people have no clue. They're rude and honestly they're stealing our money. I am really disappointed in Uber. My situation has gotten worse. Waiting for my money."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a8ce19d2-d9d3-400b-957c-fb82413d1c21 | null | Default | 2018-12-31T00:00:00 | {
"text_length": 466
} |
Drivers were nice and receptive to directions and much cheaper than a taxi! If you wanna try Uber for free use promo code RACHILLRUE and your first ride is on me! | {
"text": "Drivers were nice and receptive to directions and much cheaper than a taxi! If you wanna try Uber for free use promo code RACHILLRUE and your first ride is on me!"
} | [
{
"label": "4",
"score": 1
}
] | Argilla | null | null | false | null | a8d98e52-9abe-4d4e-9c77-89f7d8fe4bcd | null | Default | 2015-06-04T00:00:00 | {
"text_length": 162
} |
It has happened to me 2 times in a row that I had scheduled a ride and the drivers never showed up. I travel on regular basis and I schedule a ride a night before to the airport thinking I will be on time because of Uber. I missed my flight 2 times and never got refunded for my plane fare. I sent an email stating my complaint. The first time they never got back to me which was on March 19th 2017 6 in the morning. Same thing happened today. Also I had a flight to catch. | {
"text": "It has happened to me 2 times in a row that I had scheduled a ride and the drivers never showed up. I travel on regular basis and I schedule a ride a night before to the airport thinking I will be on time because of Uber. I missed my flight 2 times and never got refunded for my plane fare. I sent an email stating my complaint. The first time they never got back to me which was on March 19th 2017 6 in the morning. Same thing happened today. Also I had a flight to catch."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a8db0ecc-d685-4cf7-b05e-1e32dc33c6eb | null | Default | 2017-04-04T00:00:00 | {
"text_length": 473
} |
Out of desperation, I signed up for Uber for an appointment. Registration was easy, and the app kept me informed about the time of arrival, which was FAST. A driver happened to be in my area and came right away. I was texted a photo and his ID by Uber, so I was reassured - but I did forward it to a family member as a security precaution. The driver was SO kind - congenial and eager to please. It was such a great introduction to Uber and I have been happy ever since. | {
"text": "Out of desperation, I signed up for Uber for an appointment. Registration was easy, and the app kept me informed about the time of arrival, which was FAST. A driver happened to be in my area and came right away. I was texted a photo and his ID by Uber, so I was reassured - but I did forward it to a family member as a security precaution. The driver was SO kind - congenial and eager to please. It was such a great introduction to Uber and I have been happy ever since."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | a8e53080-38af-4faf-b190-1cfdc206fa16 | null | Default | 2017-11-09T00:00:00 | {
"text_length": 470
} |
I worked with UberEATS for about 2 months. I accepted 100% of requests and made deliveries as quickly and efficiently as possible. One evening, there was a $20/hour promotion. It was held from 5pm to 9pm. I logged on using their app at 4:57 pm and did not log off until 9:00 pm. I looked at the app later that evening and it said I was on for only 3 hours and 21 minutes. The next day, it said 3 hours and 30 minutes. Then, when I let the help department know that this was not correct, and clearly explained why, I was told by two separate people that I was only on for 2 hours and 48 minutes. A third person said I was on for 3 hours and 47 minutes. | {
"text": "I worked with UberEATS for about 2 months. I accepted 100% of requests and made deliveries as quickly and efficiently as possible. One evening, there was a $20/hour promotion. It was held from 5pm to 9pm. I logged on using their app at 4:57 pm and did not log off until 9:00 pm. I looked at the app later that evening and it said I was on for only 3 hours and 21 minutes. The next day, it said 3 hours and 30 minutes. Then, when I let the help department know that this was not correct, and clearly explained why, I was told by two separate people that I was only on for 2 hours and 48 minutes. A third person said I was on for 3 hours and 47 minutes. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a8e64fb6-6e5d-4b74-ad96-273cbd324dd3 | null | Default | 2016-12-08T00:00:00 | {
"text_length": 652
} |
I now live in a small town that doesn't have Uber and I miss Uber almost every day. I don't own a car so Uber gave me a safe way to go anywhere I needed, at any time at a fair price. I recommend Uber to everyone who lives in the larger cities close to me. | {
"text": "I now live in a small town that doesn't have Uber and I miss Uber almost every day. I don't own a car so Uber gave me a safe way to go anywhere I needed, at any time at a fair price. I recommend Uber to everyone who lives in the larger cities close to me."
} | [
{
"label": "4",
"score": 1
}
] | Argilla | null | null | false | null | a8f255aa-69c8-4379-add9-a7c45865a2f2 | null | Default | 2019-03-12T00:00:00 | {
"text_length": 255
} |
In recent prices have dropped and service has steeped even lower. According to company policy a drive is required to wait 5 minutes before driving away and charging you with service fee, eve. If that servuce is not delivered. What makes it worse, this guy didnt even show up. We were coresponding via text so i coukd help him find the place, i went out side to flag him down, and not a soul was out there. only three minutes had past. Come to find out days later i was still charged for the ride. Save your self the trouble and money and take a regular cab or taxi. | {
"text": "In recent prices have dropped and service has steeped even lower. According to company policy a drive is required to wait 5 minutes before driving away and charging you with service fee, eve. If that servuce is not delivered. What makes it worse, this guy didnt even show up. We were coresponding via text so i coukd help him find the place, i went out side to flag him down, and not a soul was out there. only three minutes had past. Come to find out days later i was still charged for the ride. Save your self the trouble and money and take a regular cab or taxi."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a8fb937f-bd5f-4b65-b7f3-faab27a1f7c1 | null | Default | 2015-02-23T00:00:00 | {
"text_length": 566
} |
On April 15th several of my friends were downtown at a concert and decided to take an Uber to and from the concert so none of us would drink and drive. Our first UberXL (1-6 people) was $53 for 21 miles. No problem. When it came time to leave later that evening we selected the same Uber except the upfront price shown was $54.82. That was fine. When we arrived at our drop off destination another simple 21 miles away our ending fare was $124.42... Confused I contacted Uber since this was our first time using the service and I was told that the fare was correct and they up the prices at night to encourage drivers to be there. I was told there was nothing they could do and was assured that the fare was correct. | {
"text": "On April 15th several of my friends were downtown at a concert and decided to take an Uber to and from the concert so none of us would drink and drive. Our first UberXL (1-6 people) was $53 for 21 miles. No problem. When it came time to leave later that evening we selected the same Uber except the upfront price shown was $54.82. That was fine. When we arrived at our drop off destination another simple 21 miles away our ending fare was $124.42... Confused I contacted Uber since this was our first time using the service and I was told that the fare was correct and they up the prices at night to encourage drivers to be there. I was told there was nothing they could do and was assured that the fare was correct. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a91c9960-ccab-4207-979d-0ff1651173f5 | null | Default | 2018-04-15T00:00:00 | {
"text_length": 717
} |
my husband was at a concert at the NRG stadium in Houston on 8/5/16 at concert end during the "surg" time couldn't get his app to work. He called me when I was sleeping, sick, and groggy and saw the 8.2 percent surge charge but thought like a tip 15 percent of the total like a tip amount. I was so upset when I saw 341.00 for the total this am!!!!!This is wrong and law suit worthy. They need to make it very clear for the tired and apparently not bright to make a person realize that they will be stolen from a ludicrous amount. I am going to file a complaint with the better business bureau and refuse to ever use them again. And they don't make it easy at all to complain on there site. Please don't use them try lift or others even a taxi would have been less expensive! | {
"text": "my husband was at a concert at the NRG stadium in Houston on 8/5/16 at concert end during the \"surg\" time couldn't get his app to work. He called me when I was sleeping, sick, and groggy and saw the 8.2 percent surge charge but thought like a tip 15 percent of the total like a tip amount. I was so upset when I saw 341.00 for the total this am!!!!!This is wrong and law suit worthy. They need to make it very clear for the tired and apparently not bright to make a person realize that they will be stolen from a ludicrous amount. I am going to file a complaint with the better business bureau and refuse to ever use them again. And they don't make it easy at all to complain on there site. Please don't use them try lift or others even a taxi would have been less expensive!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a93a5b33-5829-4870-a439-49fe9d7e0e3b | null | Default | 2016-08-06T00:00:00 | {
"text_length": 780
} |
My Uber account was hacked Monday 5/1 in Russia. I have tried every avenue to contact Uber, phone and email no longer active. They say to log on but that is impossible due to hack. Have replied to every bill, get Russian answer, I suspect auto. Did get email, they changed password. No reply to that email either. They reversed 12 charges but they keep coming, 2 more Tuesday night and 3 today. | {
"text": "My Uber account was hacked Monday 5/1 in Russia. I have tried every avenue to contact Uber, phone and email no longer active. They say to log on but that is impossible due to hack. Have replied to every bill, get Russian answer, I suspect auto. Did get email, they changed password. No reply to that email either. They reversed 12 charges but they keep coming, 2 more Tuesday night and 3 today. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a9591652-2a25-4d79-b066-972b7e83ab11 | null | Default | 2017-05-04T00:00:00 | {
"text_length": 395
} |
I am a Uber Driver and made $850 on Halloween night. Even my self, happy as was thought this is crazy. Worst customer service for both the Drivers and Riders. I am planning to stop because besides Halloween night. .....not worth killing your car for pennies. Everyone, just beware. _x000D_Plenty of good taxi around. | {
"text": "I am a Uber Driver and made $850 on Halloween night. Even my self, happy as was thought this is crazy. Worst customer service for both the Drivers and Riders. I am planning to stop because besides Halloween night. .....not worth killing your car for pennies. Everyone, just beware. _x000D_Plenty of good taxi around."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a95c6f1e-727e-4939-9c0e-a143e0078e97 | null | Default | 2015-01-24T00:00:00 | {
"text_length": 324
} |
I had a horrible experience with the Uber drivers in Miami, the communication/language barriers were awful. I get home from my trip and am charged an unknown $40 fee. Turns out, I left a mess in the back seat of someone's car. This was incredibly inaccurate and I was sent these pics, which were nothing short of a normal backseats appearance. Whatever I was looking at wasn't in my opinion a mess over $1. Very upsetting. | {
"text": "I had a horrible experience with the Uber drivers in Miami, the communication/language barriers were awful. I get home from my trip and am charged an unknown $40 fee. Turns out, I left a mess in the back seat of someone's car. This was incredibly inaccurate and I was sent these pics, which were nothing short of a normal backseats appearance. Whatever I was looking at wasn't in my opinion a mess over $1. Very upsetting."
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | a97c5663-8290-4ae8-857e-9e3f1a9e3711 | null | Default | 2017-12-11T00:00:00 | {
"text_length": 422
} |
Total ripoff. $165 for a four mile ride on Halloween after being quoted $53 on the app. Even the driver assured us it was a mistake and that the price would be adjusted when we contacted uber. we contacted them, they did nothing!!! just some cut and pasted broad bull$#*! reply. I wish I could give them zero stars. What a scam. NEVER USE UBER EVER!!!!! | {
"text": "Total ripoff. $165 for a four mile ride on Halloween after being quoted $53 on the app. Even the driver assured us it was a mistake and that the price would be adjusted when we contacted uber. we contacted them, they did nothing!!! just some cut and pasted broad bull$#*! reply. I wish I could give them zero stars. What a scam. NEVER USE UBER EVER!!!!!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a98efaf3-bd65-4ef7-8793-b29d976cbb8c | null | Default | 2014-11-06T00:00:00 | {
"text_length": 353
} |
I attempted to sign up as a driver about a month ago. The laws in my state, are such that my insurance card gets rejected. I was asked to supply additional documentation, which I did on MULTIPLE occasions. I have chatted with 4 or 5 agents, who all, supposedly, rectified the problem. Yet, after a month, I am still not approved and still have the same issue with my insurance. On the last chat, I was on hold for about 7 minutes, while the agent corrected my problem. Before he came back, I was disconnected. This company does not have the ability to serve all geographical markets. They are not equipped to deal with state-specific issues and their customer service agents, obviously, have no idea what they're doing .They have wasted too much of my time! | {
"text": "I attempted to sign up as a driver about a month ago. The laws in my state, are such that my insurance card gets rejected. I was asked to supply additional documentation, which I did on MULTIPLE occasions. I have chatted with 4 or 5 agents, who all, supposedly, rectified the problem. Yet, after a month, I am still not approved and still have the same issue with my insurance. On the last chat, I was on hold for about 7 minutes, while the agent corrected my problem. Before he came back, I was disconnected. This company does not have the ability to serve all geographical markets. They are not equipped to deal with state-specific issues and their customer service agents, obviously, have no idea what they're doing .They have wasted too much of my time!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a994a90e-cd28-44e6-9381-abc8ee2522b5 | null | Default | 2016-08-18T00:00:00 | {
"text_length": 757
} |
I have seen the Uber commercial where they claim to do background checks for the safety of their riders. Well I had an incident in 2011 and they hired me in 2017 let me setup my life to drive and support my child and wife and out of nowhere ran a background check and closed my account and I have a 5 star rating and I just think this is unfair and they should have taking care of this before they hired me. | {
"text": "I have seen the Uber commercial where they claim to do background checks for the safety of their riders. Well I had an incident in 2011 and they hired me in 2017 let me setup my life to drive and support my child and wife and out of nowhere ran a background check and closed my account and I have a 5 star rating and I just think this is unfair and they should have taking care of this before they hired me."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a998e87b-3a11-4891-8dda-84308f33c0b5 | null | Default | 2018-08-28T00:00:00 | {
"text_length": 407
} |
Previously, I loved Uber. I am a long haul driver and can park my tractor trailer somewhere and Uber to get food or sightsee. Here is my horror story. I'm telling it because if you use Uber, you might also want to have a Lyft account on standby. I went to IKEA in Cincinnati. After shopping, I logged in to get a ride back to my tractor 4 miles away. My payment was denied. What had happened, according to Citibank, Uber hit my card 10 times for a zero dollar amount, therefore shutting it down due to fraudulent activity. Finally, as my phone was running out of battery life, and it was getting darker and colder outside, I was able to choose a method they did take. This can happen, and the Citibank rep informed me that Uber does this a lot. Lyft not so much. If you use Uber have alternate transportation set up. If you are sightseeing know how to get back to where you need to go. Uber WILL leave you stranded. | {
"text": "Previously, I loved Uber. I am a long haul driver and can park my tractor trailer somewhere and Uber to get food or sightsee. Here is my horror story. I'm telling it because if you use Uber, you might also want to have a Lyft account on standby. I went to IKEA in Cincinnati. After shopping, I logged in to get a ride back to my tractor 4 miles away. My payment was denied. What had happened, according to Citibank, Uber hit my card 10 times for a zero dollar amount, therefore shutting it down due to fraudulent activity. Finally, as my phone was running out of battery life, and it was getting darker and colder outside, I was able to choose a method they did take. This can happen, and the Citibank rep informed me that Uber does this a lot. Lyft not so much. If you use Uber have alternate transportation set up. If you are sightseeing know how to get back to where you need to go. Uber WILL leave you stranded."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a9c92ac6-2352-47bb-a0ea-00912385a181 | null | Default | 2018-05-02T00:00:00 | {
"text_length": 915
} |
I was driving for Uber. They said you will make it $1500.00 a week, this is true lie. Working up to 75 hours a week and my salary $500 a week. In two months my car was destroyed over 20.000 miles. That is ridiculous how uber trick people, after I spent more than $7.000 now my car is to hold. Uber is a big rip off company and I never recommend to nobody to work for uber. If you do that you will be really disappointed. Please don't waste your time. | {
"text": "I was driving for Uber. They said you will make it $1500.00 a week, this is true lie. Working up to 75 hours a week and my salary $500 a week. In two months my car was destroyed over 20.000 miles. That is ridiculous how uber trick people, after I spent more than $7.000 now my car is to hold. Uber is a big rip off company and I never recommend to nobody to work for uber. If you do that you will be really disappointed. Please don't waste your time."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a9ff4713-a1cb-44d8-83da-bdb4968817e2 | null | Default | 2016-12-29T00:00:00 | {
"text_length": 450
} |
Raleigh, NC: My son was overcharged by Uber on 10/31 as well. A drive from downtown Raleigh to near Crabtree Mall cost at $108! The pricing was not at all clear when they got in the car. It was only when the receipt was emailed to him that he realized the fare was so high! Tonight (11/03) on WRAL 11 PM news there will be a story on Uber overcharging passengers. Let's all speak up and teach these companies that they cannot take unfair advantage of riders! | {
"text": "Raleigh, NC: My son was overcharged by Uber on 10/31 as well. A drive from downtown Raleigh to near Crabtree Mall cost at $108! The pricing was not at all clear when they got in the car. It was only when the receipt was emailed to him that he realized the fare was so high! Tonight (11/03) on WRAL 11 PM news there will be a story on Uber overcharging passengers. Let's all speak up and teach these companies that they cannot take unfair advantage of riders!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | a9ff5151-e22d-4eff-9514-ad9023ffecf8 | null | Default | 2014-11-03T00:00:00 | {
"text_length": 458
} |
These uber drivers have no experience and who knows if the driver is on drugs or selling drugs in his car. Government is actually making it easier for public to easily access drugs. _x000D_Taxi drivers are more reliable because they go through proper training! Taxi drivers have commercial insurance and their cars are inspected by county officers whereas uber doesn't even have enough customer service representatives. _x000D_What would government do if one of these uber drivers rape or kill somebody or kidnap one of their clients for ransom and who knows if it's the same driver and these drivers don't even have to go through any kind of training. _x000D_This uber put lot of taxi drivers out of work! i don't think it's fair because this uber service is just extra money for some greedy people. Taxi drivers were working hard to raise their families so i think government should think about those families and ban uber and lyft forever so people can feel more safe! | {
"text": "These uber drivers have no experience and who knows if the driver is on drugs or selling drugs in his car. Government is actually making it easier for public to easily access drugs. _x000D_Taxi drivers are more reliable because they go through proper training! Taxi drivers have commercial insurance and their cars are inspected by county officers whereas uber doesn't even have enough customer service representatives. _x000D_What would government do if one of these uber drivers rape or kill somebody or kidnap one of their clients for ransom and who knows if it's the same driver and these drivers don't even have to go through any kind of training. _x000D_This uber put lot of taxi drivers out of work! i don't think it's fair because this uber service is just extra money for some greedy people. Taxi drivers were working hard to raise their families so i think government should think about those families and ban uber and lyft forever so people can feel more safe!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | aa10af2d-07f9-4318-9c7a-4f453846fdeb | null | Default | 2016-01-28T00:00:00 | {
"text_length": 972
} |
I've only been driving with UBER for a couple of weeks in my spare time. So far my experiences with the riders has been great, but UBER now claims that my customer rating are low 4.6% and that I have only picked up 94% of the fares offered, which is NOT True. I've accepted every single fare that popped up on my phone. And you, as a driver, have no way to look at your actual customer ratings yourself. So now, it seems that I've been suspended until I pay to take a 3 hour online course! | {
"text": "I've only been driving with UBER for a couple of weeks in my spare time. So far my experiences with the riders has been great, but UBER now claims that my customer rating are low 4.6% and that I have only picked up 94% of the fares offered, which is NOT True. I've accepted every single fare that popped up on my phone. And you, as a driver, have no way to look at your actual customer ratings yourself. So now, it seems that I've been suspended until I pay to take a 3 hour online course!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | aa485540-ae82-4153-822c-ec440efb0f4d | null | Default | 2016-10-01T00:00:00 | {
"text_length": 489
} |
Requested a ride on my Uber app on July 3 from Eden Prairie, MN to Minneapolis, MN. The first driver went to the wrong location and didn't bother trying to contact me to see why I wasn't there; for this I was charged a $5 cancellation fee. My daughter looked at the app and noticed it said that my request hadn't gone through. She sent a new request and for some reason I was charged another cancellation fee, this one was for $6. The driver who did finally show up 30 minutes after my initial request charged me $60 for a 19 mile trip. For the return trip I tried Lyft and not only did the driver show up within 5 minutes of my request, he also only charged me $18.60! Guess which service I'll be using from now on and recommending to my family and friends? Hint: it's not Uber. | {
"text": "Requested a ride on my Uber app on July 3 from Eden Prairie, MN to Minneapolis, MN. The first driver went to the wrong location and didn't bother trying to contact me to see why I wasn't there; for this I was charged a $5 cancellation fee. My daughter looked at the app and noticed it said that my request hadn't gone through. She sent a new request and for some reason I was charged another cancellation fee, this one was for $6. The driver who did finally show up 30 minutes after my initial request charged me $60 for a 19 mile trip. For the return trip I tried Lyft and not only did the driver show up within 5 minutes of my request, he also only charged me $18.60! Guess which service I'll be using from now on and recommending to my family and friends? Hint: it's not Uber."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | aa93889d-6581-4d08-9016-5efe2cd3966b | null | Default | 2016-07-03T00:00:00 | {
"text_length": 779
} |
I have been a driver for a number of years with Uber. They are big time crooks! Customers will show the driver the fares they are being charged (ex. $50) and Uber only pays the driver $11.95. The cut is supposed to be 80% driver and 20% Uber. They are big time liars and cheaters!! The so called 24/7 support line is also a Big Joke! It is outsourced to India and there is a serious language barrier. They never have a Supervisor available, however one will call you back. It never happens! They will deactivate your account in a heartbeat once you figure out their crooked and deceitful system of Lies and call them out on it! They can access all of your personal information through your Android, make it disappear, and blackout your phone with their technology. | {
"text": "I have been a driver for a number of years with Uber. They are big time crooks! Customers will show the driver the fares they are being charged (ex. $50) and Uber only pays the driver $11.95. The cut is supposed to be 80% driver and 20% Uber. They are big time liars and cheaters!! The so called 24/7 support line is also a Big Joke! It is outsourced to India and there is a serious language barrier. They never have a Supervisor available, however one will call you back. It never happens! They will deactivate your account in a heartbeat once you figure out their crooked and deceitful system of Lies and call them out on it! They can access all of your personal information through your Android, make it disappear, and blackout your phone with their technology."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | aa958cc2-3a2f-49be-ae28-23bc2fe87e3e | null | Default | 2018-01-12T00:00:00 | {
"text_length": 764
} |
I've been using Uber for years to take trips home from the store. It's a really convenient app for me, especially because I don't have a car. The drivers are almost always nice. I think it's been so rare for me to have a bad experience with someone. Also, probably the one feature I have not been a fan of us is seeing my customer rating, gives me a bit of anxiety. Overall it's a good service. I've almost never had to wait more than 10 minutes too. The prices have gone up but I am thinking (and hoping) this is because they will pay drivers better. | {
"text": "I've been using Uber for years to take trips home from the store. It's a really convenient app for me, especially because I don't have a car. The drivers are almost always nice. I think it's been so rare for me to have a bad experience with someone. Also, probably the one feature I have not been a fan of us is seeing my customer rating, gives me a bit of anxiety. Overall it's a good service. I've almost never had to wait more than 10 minutes too. The prices have gone up but I am thinking (and hoping) this is because they will pay drivers better."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | aaa4c7dc-9ada-45e3-86eb-0407eb8c2bc7 | null | Default | 2018-07-23T00:00:00 | {
"text_length": 551
} |
I tried Uber for the first time when I flew to Miami on Tuesday, June 26. I'm not familiar with Miami airport so I just followed the exit/ground transportation signs to get outside. Once outside and not being sure how to use Uber, I asked a stranger outside if he knew how to use Uber and he told me was requesting an Uber himself. When he was done he helped me request an Uber, and showed me how to follow the driver on the app. While I'm waiting, I see at least 12 to 15 other people being picked up by Uber and/or Lyft. | {
"text": "I tried Uber for the first time when I flew to Miami on Tuesday, June 26. I'm not familiar with Miami airport so I just followed the exit/ground transportation signs to get outside. Once outside and not being sure how to use Uber, I asked a stranger outside if he knew how to use Uber and he told me was requesting an Uber himself. When he was done he helped me request an Uber, and showed me how to follow the driver on the app. While I'm waiting, I see at least 12 to 15 other people being picked up by Uber and/or Lyft."
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | aaa7f6e8-2ffd-43fe-9c83-ab95901a6894 | null | Default | 2018-06-28T00:00:00 | {
"text_length": 522
} |
On Oct. 7, 2016 we needed a ride to the airport so we called Uber. We needed a XL truck. Randy came in a Lincoln Navigator. Soon as the meter started he said "I need gas." Now mind you the meter already started. We get to the gas station. He decides to stop the meter and cancel the trip. At $9.98, you won't get charged. He said "But we're 1/2 a mile from our starting point." So, he ends the trip, gives himself 5 stars. So we start over. He says he'll fix it. Instead of getting on the freeway he drives down Gratiot. I'm like "what's wrong with the freeway." He replied "Uber is saying this is the way to the freeway." Okay, traffic is light, it might cut off 5 mins. Then when we get by the freeway entrance he makes a wrong turn. I'm from Detroit and know how to get around. | {
"text": "On Oct. 7, 2016 we needed a ride to the airport so we called Uber. We needed a XL truck. Randy came in a Lincoln Navigator. Soon as the meter started he said \"I need gas.\" Now mind you the meter already started. We get to the gas station. He decides to stop the meter and cancel the trip. At $9.98, you won't get charged. He said \"But we're 1/2 a mile from our starting point.\" So, he ends the trip, gives himself 5 stars. So we start over. He says he'll fix it. Instead of getting on the freeway he drives down Gratiot. I'm like \"what's wrong with the freeway.\" He replied \"Uber is saying this is the way to the freeway.\" Okay, traffic is light, it might cut off 5 mins. Then when we get by the freeway entrance he makes a wrong turn. I'm from Detroit and know how to get around."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | aad90224-85ba-442c-a85a-2ea06c3f9e33 | null | Default | 2016-11-03T00:00:00 | {
"text_length": 780
} |
I used Uber for the first time this weekend in New Orleans from the Amtrac to the French Quarter....cost $68.85. Took the taxi on the way back and it was $17.00. Taxi driver was great ....Uber driver was snarky. Wish I had read the reviews before I signed up for Uber, but, I will never use it again. | {
"text": "I used Uber for the first time this weekend in New Orleans from the Amtrac to the French Quarter....cost $68.85. Took the taxi on the way back and it was $17.00. Taxi driver was great ....Uber driver was snarky. Wish I had read the reviews before I signed up for Uber, but, I will never use it again."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | aadb77f2-25a4-4895-9ded-8d3a78a6773a | null | Default | 2015-10-28T00:00:00 | {
"text_length": 303
} |
I do NOT recommend this company. On top of my $33.29 ride, they charged me $250 FOUR TIMES! That's over $1000 for a 10 mile trip! And to make matters worse, it was my birthday and it was ON THE WAY to the restaurant with my wife. There was no damage or anything that we did to be charged this. AND THEY DON'T HAVE A PHONE NUMBER so I have to email them and they have yet to respond and it's been HOURS since I sent the email. I do NOT recommend this company as they are a scam. Just do yourself a favor and use LYFT as I've never had an issue with them. I want my money back, UBER!!! | {
"text": "I do NOT recommend this company. On top of my $33.29 ride, they charged me $250 FOUR TIMES! That's over $1000 for a 10 mile trip! And to make matters worse, it was my birthday and it was ON THE WAY to the restaurant with my wife. There was no damage or anything that we did to be charged this. AND THEY DON'T HAVE A PHONE NUMBER so I have to email them and they have yet to respond and it's been HOURS since I sent the email. I do NOT recommend this company as they are a scam. Just do yourself a favor and use LYFT as I've never had an issue with them. I want my money back, UBER!!!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ab12b5bf-f49e-46e2-80b9-df6d23a32361 | null | Default | 2017-06-05T00:00:00 | {
"text_length": 583
} |
Uber does not address fraud. I've been trying two months to get refunded for a fraudulent cleaning fee. My son rode and I paid. The photos sent were fraudulent. The help robots cannot make any decisions and just regurgitate past answers that don't fit the situation. My son gave permission for me to work the issue but even with his permission, HELP will not listen or correct the fraud from this driver. How can anyone trust a company that treats customers with a total lack of regard? | {
"text": "Uber does not address fraud. I've been trying two months to get refunded for a fraudulent cleaning fee. My son rode and I paid. The photos sent were fraudulent. The help robots cannot make any decisions and just regurgitate past answers that don't fit the situation. My son gave permission for me to work the issue but even with his permission, HELP will not listen or correct the fraud from this driver. How can anyone trust a company that treats customers with a total lack of regard?"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ab247e6b-5144-4747-add2-89f63d20653d | null | Default | 2019-03-07T00:00:00 | {
"text_length": 486
} |
Suddenly Uber is adding an extra $2.50 to your ride. They call it a surcharge and when you complain try to explain that perhaps the driver paid a toll, even if the driver arrived within 2 minutes (literally) of your call. They are doing nothing more than taking more money and offering nothing in exchange. They want as much of your money as they can get their hands on. Beware. They'll call it any name they can think of. Tolls? Not. Surcharge? Definitely. More money in the Uber coffers. Rider beware! | {
"text": "Suddenly Uber is adding an extra $2.50 to your ride. They call it a surcharge and when you complain try to explain that perhaps the driver paid a toll, even if the driver arrived within 2 minutes (literally) of your call. They are doing nothing more than taking more money and offering nothing in exchange. They want as much of your money as they can get their hands on. Beware. They'll call it any name they can think of. Tolls? Not. Surcharge? Definitely. More money in the Uber coffers. Rider beware!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ab3a887c-9243-4499-9191-23625e2bd801 | null | Default | 2018-12-18T00:00:00 | {
"text_length": 503
} |
Tried to register on the website to get a trip to the airport. The website needs to be revamped so it's user friendly and does not take your valuable time away. I used the Super Shuttle instead after dealing with the bad website. Not sure why it can't be a little easier to book a trip with a car. This is ridiculous. | {
"text": "Tried to register on the website to get a trip to the airport. The website needs to be revamped so it's user friendly and does not take your valuable time away. I used the Super Shuttle instead after dealing with the bad website. Not sure why it can't be a little easier to book a trip with a car. This is ridiculous."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ab5edcf5-8f55-4134-a462-fd4fe2234db1 | null | Default | 2018-12-23T00:00:00 | {
"text_length": 317
} |
Today I booked with Uber and when the app showed our car was due in 5 minutes, we went downstairs to wait. 30 minutes later we were still waiting. During that time, the estimate of arrival bounced back and forth between 3 minutes and 11 minutes. We gave up when it became clear that we would not be picked up in time to reach our destination before it closed. | {
"text": "Today I booked with Uber and when the app showed our car was due in 5 minutes, we went downstairs to wait. 30 minutes later we were still waiting. During that time, the estimate of arrival bounced back and forth between 3 minutes and 11 minutes. We gave up when it became clear that we would not be picked up in time to reach our destination before it closed."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ab85787a-8465-4daa-863f-1b5fa2fa55e2 | null | Default | 2017-05-04T00:00:00 | {
"text_length": 364
} |
On Tuesday December 24, 2018 at about 5:37 am I opened the Uber app on my tablet and immediately confirmed a pick for $13.92 (pool). The car came by at about 5:39/5:40 am. Slowed down as I was approaching, sped off about a block, slowed down again and did a u-turn to the opposite side of the street. All this time I began running after it. I caught it at the stop light, opened the door and got in. He claimed he did not see me coming after him. This was strange, the street was empty, early morning and with my hands waving I was unseen? God bless there was the stop light that have him came to a complete stop. | {
"text": "On Tuesday December 24, 2018 at about 5:37 am I opened the Uber app on my tablet and immediately confirmed a pick for $13.92 (pool). The car came by at about 5:39/5:40 am. Slowed down as I was approaching, sped off about a block, slowed down again and did a u-turn to the opposite side of the street. All this time I began running after it. I caught it at the stop light, opened the door and got in. He claimed he did not see me coming after him. This was strange, the street was empty, early morning and with my hands waving I was unseen? God bless there was the stop light that have him came to a complete stop."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ab8c8059-b355-4325-a3c3-5d812ac9e57a | null | Default | 2018-12-26T00:00:00 | {
"text_length": 613
} |
Uber's customer accounts has been hacked and they are not reporting it to their customers. This will show up when you start getting unexpected charges on the credit card you listed on your account. You may get a receipt in your email for a trip or even Uber Eats in another state where you haven't traveled. On Uber Eats they can actually order food and have it delivered, and the total bill will be charged to your credit card. We had 2 for over $80. Since Uber has no efficient way to contact their Customer Support you may have to get creative to get their attention by sending messages through their Help system. If you are an Uber user you should consider changing your password immediately and possibly closing your account altogether. Of course you can't just do this simply and easily. Again you have to find a way to send them a message. | {
"text": "Uber's customer accounts has been hacked and they are not reporting it to their customers. This will show up when you start getting unexpected charges on the credit card you listed on your account. You may get a receipt in your email for a trip or even Uber Eats in another state where you haven't traveled. On Uber Eats they can actually order food and have it delivered, and the total bill will be charged to your credit card. We had 2 for over $80. Since Uber has no efficient way to contact their Customer Support you may have to get creative to get their attention by sending messages through their Help system. If you are an Uber user you should consider changing your password immediately and possibly closing your account altogether. Of course you can't just do this simply and easily. Again you have to find a way to send them a message."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ab8e2710-de19-417b-8c40-38a8cc447fc1 | null | Default | 2016-09-26T00:00:00 | {
"text_length": 846
} |
On 06/14/2016 a little after 9 am one of the drivers for Uber came down my driveway and tried to turn through my grass instead of backing out like he came and not only destroyed but landscaping, took out the water fountain but mowed down my kids' large swing set. We reached out to Uber who told my son who was in the car at the time of the accident that an adjuster would be coming out to assess the damages. We have never heard from them again. They are accountable as this is the driver they hired to drive for them and that man should not be driving anyone around. Also he could have killed my son! Something needs to be done about this! | {
"text": "On 06/14/2016 a little after 9 am one of the drivers for Uber came down my driveway and tried to turn through my grass instead of backing out like he came and not only destroyed but landscaping, took out the water fountain but mowed down my kids' large swing set. We reached out to Uber who told my son who was in the car at the time of the accident that an adjuster would be coming out to assess the damages. We have never heard from them again. They are accountable as this is the driver they hired to drive for them and that man should not be driving anyone around. Also he could have killed my son! Something needs to be done about this!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ab951bc4-bd72-43e9-b5f8-1d5d26981a79 | null | Default | 2016-06-20T00:00:00 | {
"text_length": 641
} |
I set up an Uber account. Great! (or so I thought) I used the service frequently, always maintained a score of 5.0 clearly displayed on my account beside my picture in my profile. I had to factory reset my phone, could not get my account back. Tried to re-register and was told my phone number was already in use. Received an email after finding some random way to complain through their app and was told the agent had to enter my account and set my phone number. Fine, no problem. Started off with a new account and went to add my picture and could not. I emailed back the same agent at which point he referred to me as a driver. I used Uber 4 times and just had a random email sent to me from Uber showing my score suddenly at a 4.87. How, I have no idea. I tipped, was friendly, showed up on time, gave 5 stars. My account still does not let me add my picture and does not show my score. | {
"text": "I set up an Uber account. Great! (or so I thought) I used the service frequently, always maintained a score of 5.0 clearly displayed on my account beside my picture in my profile. I had to factory reset my phone, could not get my account back. Tried to re-register and was told my phone number was already in use. Received an email after finding some random way to complain through their app and was told the agent had to enter my account and set my phone number. Fine, no problem. Started off with a new account and went to add my picture and could not. I emailed back the same agent at which point he referred to me as a driver. I used Uber 4 times and just had a random email sent to me from Uber showing my score suddenly at a 4.87. How, I have no idea. I tipped, was friendly, showed up on time, gave 5 stars. My account still does not let me add my picture and does not show my score. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | aba00aa4-97fb-479f-9407-126d49ae7868 | null | Default | 2018-06-23T00:00:00 | {
"text_length": 891
} |
Pre-booked a cab last night for this morning for 10 am to go to St. Michael's Hospital Toronto as have an appointment, the driver came and cancelled on us as they don't go downtown... Asked them to get us another driver which they said couldn't. Went to rebook and I have to wait for another hour which is unacceptable. On top of that they then charged a cancellation fee... Not happy??? | {
"text": "Pre-booked a cab last night for this morning for 10 am to go to St. Michael's Hospital Toronto as have an appointment, the driver came and cancelled on us as they don't go downtown... Asked them to get us another driver which they said couldn't. Went to rebook and I have to wait for another hour which is unacceptable. On top of that they then charged a cancellation fee... Not happy???"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | aba6db95-dba7-4616-a650-30a218841c91 | null | Default | 2017-07-05T00:00:00 | {
"text_length": 387
} |
When I first started riding with Uber a year ago the price was OK and when they were "surging" it was usually early morning, holidays and late night. Now it seems like the surging is constant. Price is one thing and another minute later it's ten dollars or more higher and it's not even a holiday or early morning or weather conditions. Drivers are charging fees for things that haven't happened, like spills, cleaning fees, burnt cigarettes. I don't smoke, but I learned early on always take pictures before and after your trips 'cause drivers will try to get you. They aren't ending trips on time, they're canceling without even getting close to the pickup spot. This company is out of control in pricing and driver and company customer service. | {
"text": "When I first started riding with Uber a year ago the price was OK and when they were \"surging\" it was usually early morning, holidays and late night. Now it seems like the surging is constant. Price is one thing and another minute later it's ten dollars or more higher and it's not even a holiday or early morning or weather conditions. Drivers are charging fees for things that haven't happened, like spills, cleaning fees, burnt cigarettes. I don't smoke, but I learned early on always take pictures before and after your trips 'cause drivers will try to get you. They aren't ending trips on time, they're canceling without even getting close to the pickup spot. This company is out of control in pricing and driver and company customer service."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | abb43920-1697-4239-9893-338432cb059c | null | Default | 2018-04-12T00:00:00 | {
"text_length": 747
} |
I was overcharged by Uber recently. I was shown a fare of 787.66 and at the at of the trip the fare was 1875 and I had to pay it. Later I contacted Uber and they said it happened due to GPS error and they refunded me the difference in Uber credits. Now, I don't understand who has given them the right to convert my money into Uber credits!!! I have no intention of using Uber again after this bad experience. | {
"text": "I was overcharged by Uber recently. I was shown a fare of 787.66 and at the at of the trip the fare was 1875 and I had to pay it. Later I contacted Uber and they said it happened due to GPS error and they refunded me the difference in Uber credits. Now, I don't understand who has given them the right to convert my money into Uber credits!!! I have no intention of using Uber again after this bad experience."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | abcb105b-5b6d-4f3a-8a35-186c0425eb71 | null | Default | 2018-02-21T00:00:00 | {
"text_length": 409
} |
My initial issue with Uber started back in August 2018. My first attempt at opening an account was on August 2nd after attending a concert with my friend. Keep in mind, this was the FIRST time I have ever opened (or at least tried to open) an Uber account. After I provided the necessary information, I was given a big red error message saying that my account had been disabled. How my account had been disabled even though I never opened an account is beyond me. At any rate, I figured I'd go to the website they provided to reactivate my account. As I'm trying to do that, the request wasn't going through. After multiple attempts I gave up, and I had my friend download it and we were able to get home. | {
"text": "My initial issue with Uber started back in August 2018. My first attempt at opening an account was on August 2nd after attending a concert with my friend. Keep in mind, this was the FIRST time I have ever opened (or at least tried to open) an Uber account. After I provided the necessary information, I was given a big red error message saying that my account had been disabled. How my account had been disabled even though I never opened an account is beyond me. At any rate, I figured I'd go to the website they provided to reactivate my account. As I'm trying to do that, the request wasn't going through. After multiple attempts I gave up, and I had my friend download it and we were able to get home. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | abd6d22b-f435-45b1-95eb-882671cc6922 | null | Default | 2018-10-30T00:00:00 | {
"text_length": 706
} |
Spoke of how great Uber was but not any longer. After being cancelled on and I was charged then told yes next trip refund $6 that never happened! Again 3 more times since in Atlanta area drivers accept and call but then dont answer when you say hello and I end up cancelling just to reset my phone to try another driver! Airport trips etc. and I was charged again and again without it being my fault what-so-ever! A few are ruining it for the good drivers! Never get my money back! I am done. Will use Cab services from now on and Uber should guard a good thing because with social and reviews, easy come customers and easy go! I work hard for my money too! | {
"text": "Spoke of how great Uber was but not any longer. After being cancelled on and I was charged then told yes next trip refund $6 that never happened! Again 3 more times since in Atlanta area drivers accept and call but then dont answer when you say hello and I end up cancelling just to reset my phone to try another driver! Airport trips etc. and I was charged again and again without it being my fault what-so-ever! A few are ruining it for the good drivers! Never get my money back! I am done. Will use Cab services from now on and Uber should guard a good thing because with social and reviews, easy come customers and easy go! I work hard for my money too!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | abe8bb8e-8dc8-4dd7-9b82-2f42a3f67e1b | null | Default | 2017-07-13T00:00:00 | {
"text_length": 657
} |
They never showed up for the taxis we booked, they cancelled them and then charged me each time £6 cancellation fee. My clients were 45 minutes late as a result of me having to keep rebooking taxis with them. As a result I lost a large contract, as well as them trying to continually take payments from my account until my bank stopped all payments. When I complained about this issue I have have had no resolution and they still owe me a significant amount of money. We will never use them ever again. Trust your local taxi firms instead to turn up and not rip you off. | {
"text": "They never showed up for the taxis we booked, they cancelled them and then charged me each time £6 cancellation fee. My clients were 45 minutes late as a result of me having to keep rebooking taxis with them. As a result I lost a large contract, as well as them trying to continually take payments from my account until my bank stopped all payments. When I complained about this issue I have have had no resolution and they still owe me a significant amount of money. We will never use them ever again. Trust your local taxi firms instead to turn up and not rip you off."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ac002927-39ac-4cc3-852d-4658ce5450b4 | null | Default | 2019-02-20T00:00:00 | {
"text_length": 571
} |
For two+ years I have asked Uber to reimburse me for daily, weekly, monthly and annual services not received by me. None of the formal complaint files provided by Uber address such matters that are routinely provided by virtually all other Business. | {
"text": "For two+ years I have asked Uber to reimburse me for daily, weekly, monthly and annual services not received by me. None of the formal complaint files provided by Uber address such matters that are routinely provided by virtually all other Business."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ac0d0e7e-b120-4425-a32e-6fa7ffb5edf2 | null | Default | 2018-08-15T00:00:00 | {
"text_length": 249
} |
I called Uber this morning to schedule a pick-up. When the driver arrived, the name on his I.D. was different from the name given me during scheduling. He said he needed to have payment in cash ($8.00). As I was going to be late for a doctor's visit, I paid him the cash. Uber then charged my bank account for the fare. I have tried to reach Uber numerous times, numerous ways, with no response. A customer service phone number instructs me to contact them online. Their website suggests I sign-in to report an issue, but when I hit the button to do so, I get a note that says "Page Not Found". Horrible, unreliable service and drivers... too good to be true. | {
"text": "I called Uber this morning to schedule a pick-up. When the driver arrived, the name on his I.D. was different from the name given me during scheduling. He said he needed to have payment in cash ($8.00). As I was going to be late for a doctor's visit, I paid him the cash. Uber then charged my bank account for the fare. I have tried to reach Uber numerous times, numerous ways, with no response. A customer service phone number instructs me to contact them online. Their website suggests I sign-in to report an issue, but when I hit the button to do so, I get a note that says \"Page Not Found\". Horrible, unreliable service and drivers... too good to be true."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ac0f0bfa-28d4-4e54-b746-4de96e1ad22a | null | Default | 2016-06-07T00:00:00 | {
"text_length": 659
} |
Last Saturday August 8 my husband and I get out the NRG stadium and walk to chachos to ask for an Uber and I said to my husband "if we don't find a taxi we can wait inside the restaurant" but when I ask for one was fine. I mean this was my fourth trip with uber and I was happy because 2 times I went to the airport for a charge of 53 us and the third trip was to NRG stadium for 41 US. So I thought it will be similar because publicity always said that they charge per mile. I am new with this application and now I have a charge of 560 Usd for a 36 minutes trip. This is crazy. I am calling customer service so they can explain me how this works but they haven't answer me, so I call my bank so they can open an investigation to check if this can be legal. This can't be right, so be careful with uber, don't trust them and don't get in the car unless you are sure how much they will charge you (Sorry about my English). | {
"text": "Last Saturday August 8 my husband and I get out the NRG stadium and walk to chachos to ask for an Uber and I said to my husband \"if we don't find a taxi we can wait inside the restaurant\" but when I ask for one was fine. I mean this was my fourth trip with uber and I was happy because 2 times I went to the airport for a charge of 53 us and the third trip was to NRG stadium for 41 US. So I thought it will be similar because publicity always said that they charge per mile. I am new with this application and now I have a charge of 560 Usd for a 36 minutes trip. This is crazy. I am calling customer service so they can explain me how this works but they haven't answer me, so I call my bank so they can open an investigation to check if this can be legal. This can't be right, so be careful with uber, don't trust them and don't get in the car unless you are sure how much they will charge you (Sorry about my English)."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ac12fae3-5466-4afa-a5b7-b2c13304172f | null | Default | 2016-08-10T00:00:00 | {
"text_length": 922
} |
Please do not get suckered in to working with this unscrupulous company._x000D_I'll be quitting the moment I get a promising job interview. _x000D_The Uber company is completely unethical towards it's drivers. When I started_x000D_2.5 months ago, I was all gung-ho but also paid very close attention _x000D_to payment amounts from each ride trip - gas/mileage + hours worked - the 20% _x000D_Uber cut. It only took one week to realize that I would have to really be_x000D_aware of demographics, time of day or night, population density, where_x000D_the out of control drinking was most concentrated, what areas attracted_x000D_the most police, speed limits, pavement conditions, areas to avoid due_x000D_to distance travelled just to pick up the rider...well you_x000D_ see where I am going with this. Efficiency had to be top of the list!_x000D_ For two months I was able to just break a little above even IF I drove for 10 _x000D_Hour shifts on Thursdays thru to Saturdays into the wee hours of Sunday._x000D_ Oh sure " You can set your own hours", not really folks because the brunt_x000D_of your business will be on Friday, Saturday slowing to a trickle on Sundays _x000D_after the brunch bunch is done drinking their Mimosas!_x000D_ Last night I thought of a new slogan for Uber: _x000D_ "Don't drive drunk, ride drunk with Uber." !!! That is what you will be_x000D_doing, is driving drunk people especially from about 11:30 on into the night._x000D_ I won't drive much past midnight anymore, due to vomiting dunk obnoxious_x000D_binge drinkers. It is an ugly experience. Trust me on this. One male_x000D_passenger had to be literally carried by his two buddies down a flight_x000D_of stairs, he was out cold from extreme drinking. He was military and was _x000D_in good physical condition but couldn't stay conscious. Yep that might of _x000D_been a good time for me to refuse the ride. But noooo I stupidly let_x000D_that crew into my SUV. :( fortunately no one threw up in my vehicle ..._x000D_Almost though, it was close! Nice, real pleasant, NOT!_x000D_ Are you getting the reality of what can happen if you drive too late_x000D_Into the night? Your precious vehicle could very easily get vomited on, _x000D_maybe even some will get on you as well! _x000D_ When I started Uber had a promotion giving the riders an automatic_x000D_25% off their ride fee, corporate made up the difference to the driver._x000D_That made it feasible, if you were really efficient, it was possible to_x000D_ actually make a bit of profit. As of the beginning or August 2014, Uber changes the rider_x000D_Deduction to 20% for the summer, BUT does not make up the difference_x000D_to the driver. That means a total of a 40% reduction of rider payments for_x000D_the driver. 20/80 initial split for driver/Uber, then another bit of 20%!!!!_x000D_Now I made $4.00 to $6.00 dollars barely in the last 36 hours, _x000D_Thurs, Fri and Saturday._x000D_That includes $140 in gas, not to mention mileage, oil change and DIY car washes._x000D_Windex and paper towels. _x000D_Under the present 40% deduction , 20% of which was arbitrarily _x000D_forced upon the drivers and not covered by corporate, you might_x000D_as well shoot yourself in the foot. It would produce the same effect _x000D_except you would stay home and not be bending over while getting_x000D_nailed in the rear by the mean and cruel greed machine that has been_x000D_revealed. Plus your car won't get tortured by running for hours at a time._x000D_This is my last weekend with these bastards. Amen! | {
"text": "Please do not get suckered in to working with this unscrupulous company._x000D_I'll be quitting the moment I get a promising job interview. _x000D_The Uber company is completely unethical towards it's drivers. When I started_x000D_2.5 months ago, I was all gung-ho but also paid very close attention _x000D_to payment amounts from each ride trip - gas/mileage + hours worked - the 20% _x000D_Uber cut. It only took one week to realize that I would have to really be_x000D_aware of demographics, time of day or night, population density, where_x000D_the out of control drinking was most concentrated, what areas attracted_x000D_the most police, speed limits, pavement conditions, areas to avoid due_x000D_to distance travelled just to pick up the rider...well you_x000D_ see where I am going with this. Efficiency had to be top of the list!_x000D_ For two months I was able to just break a little above even IF I drove for 10 _x000D_Hour shifts on Thursdays thru to Saturdays into the wee hours of Sunday._x000D_ Oh sure \" You can set your own hours\", not really folks because the brunt_x000D_of your business will be on Friday, Saturday slowing to a trickle on Sundays _x000D_after the brunch bunch is done drinking their Mimosas!_x000D_ Last night I thought of a new slogan for Uber: _x000D_ \"Don't drive drunk, ride drunk with Uber.\" !!! That is what you will be_x000D_doing, is driving drunk people especially from about 11:30 on into the night._x000D_ I won't drive much past midnight anymore, due to vomiting dunk obnoxious_x000D_binge drinkers. It is an ugly experience. Trust me on this. One male_x000D_passenger had to be literally carried by his two buddies down a flight_x000D_of stairs, he was out cold from extreme drinking. He was military and was _x000D_in good physical condition but couldn't stay conscious. Yep that might of _x000D_been a good time for me to refuse the ride. But noooo I stupidly let_x000D_that crew into my SUV. :( fortunately no one threw up in my vehicle ..._x000D_Almost though, it was close! Nice, real pleasant, NOT!_x000D_ Are you getting the reality of what can happen if you drive too late_x000D_Into the night? Your precious vehicle could very easily get vomited on, _x000D_maybe even some will get on you as well! _x000D_ When I started Uber had a promotion giving the riders an automatic_x000D_25% off their ride fee, corporate made up the difference to the driver._x000D_That made it feasible, if you were really efficient, it was possible to_x000D_ actually make a bit of profit. As of the beginning or August 2014, Uber changes the rider_x000D_Deduction to 20% for the summer, BUT does not make up the difference_x000D_to the driver. That means a total of a 40% reduction of rider payments for_x000D_the driver. 20/80 initial split for driver/Uber, then another bit of 20%!!!!_x000D_Now I made $4.00 to $6.00 dollars barely in the last 36 hours, _x000D_Thurs, Fri and Saturday._x000D_That includes $140 in gas, not to mention mileage, oil change and DIY car washes._x000D_Windex and paper towels. _x000D_Under the present 40% deduction , 20% of which was arbitrarily _x000D_forced upon the drivers and not covered by corporate, you might_x000D_as well shoot yourself in the foot. It would produce the same effect _x000D_except you would stay home and not be bending over while getting_x000D_nailed in the rear by the mean and cruel greed machine that has been_x000D_revealed. Plus your car won't get tortured by running for hours at a time._x000D_This is my last weekend with these bastards. Amen!"
} | [
{
"label": "3",
"score": 1
}
] | Argilla | null | null | false | null | ac1b980e-bd31-45d6-b540-1aa95559f79e | null | Default | 2014-08-10T00:00:00 | {
"text_length": 3587
} |
I am a driver. Uber failed to pay me for an incentive that they were having. Instead they deactivated my account saying I have low rating which I do not think it is low rating. I cannot please everyone in the world. My ratings is better than what they have on this site. I would like this problem solved. | {
"text": "I am a driver. Uber failed to pay me for an incentive that they were having. Instead they deactivated my account saying I have low rating which I do not think it is low rating. I cannot please everyone in the world. My ratings is better than what they have on this site. I would like this problem solved."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ac4a015b-d348-4943-bef8-a3194e0ceb40 | null | Default | 2016-04-20T00:00:00 | {
"text_length": 304
} |
Uber drivers in Sydney (and other cities around the world ) have a bad habit of accepting jobs from miles away and sometimes up to 20mins, while still dropping off a passenger and while there are dozens of cars very close to the new job location. I had one this morning again to take me from home in Rushcutters Bay to work in the city and there were at least 6 cars within 1-2mins from my location. This the ** Uber driver, still took the job while still in the city some 15mins away. Uber needs to do something about this sort of behaviour as it ruins the customer experience and make people angry, if customers want ** service they would take a cab. The solution could be very simple, offer a function on the app for the users to manage a circular area around the pickup zone beyond which Uber drivers are excluded from picking up rides. Simple!! | {
"text": "Uber drivers in Sydney (and other cities around the world ) have a bad habit of accepting jobs from miles away and sometimes up to 20mins, while still dropping off a passenger and while there are dozens of cars very close to the new job location. I had one this morning again to take me from home in Rushcutters Bay to work in the city and there were at least 6 cars within 1-2mins from my location. This the ** Uber driver, still took the job while still in the city some 15mins away. Uber needs to do something about this sort of behaviour as it ruins the customer experience and make people angry, if customers want ** service they would take a cab. The solution could be very simple, offer a function on the app for the users to manage a circular area around the pickup zone beyond which Uber drivers are excluded from picking up rides. Simple!!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ac71f556-d0ba-4584-ae3e-9e8fbf3b64a4 | null | Default | 2017-10-16T00:00:00 | {
"text_length": 849
} |
Uber charged me about a total of 30 dollars because their drivers could not find the Uber pick up lot at the ft lauderdale airport. one driver made it there and did not speak English.Two others went to departure lanes. i complained and got back 6,00. several people have told me they have the same problems with Uber. | {
"text": "Uber charged me about a total of 30 dollars because their drivers could not find the Uber pick up lot at the ft lauderdale airport. one driver made it there and did not speak English.Two others went to departure lanes. i complained and got back 6,00. several people have told me they have the same problems with Uber."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | aca036c4-6c4b-4b5e-af15-cb67d6a4cf61 | null | Default | 2019-04-30T00:00:00 | {
"text_length": 320
} |
While leaving Coachella festival on Sunday we were required to first go through the app and we would receive a 6 pin code to give to the driver. While he wouldn't give me his name I was able to get his license plate number California plates #**, make and model of vehicle was a jeep Cherokee. This man refused to give us a ride because we were heading to Indio and told us he would only give us a ride if we were going to Los Angeles or Orange County. This is the worst customer service as we were ready to go home and he just straight out denied us a ride because he would not make the money he wanted by giving us a ride. You guys shouldn't hire people that don't care about customer service and just deny people a ride because they simply don't think it's worth it. | {
"text": "While leaving Coachella festival on Sunday we were required to first go through the app and we would receive a 6 pin code to give to the driver. While he wouldn't give me his name I was able to get his license plate number California plates #**, make and model of vehicle was a jeep Cherokee. This man refused to give us a ride because we were heading to Indio and told us he would only give us a ride if we were going to Los Angeles or Orange County. This is the worst customer service as we were ready to go home and he just straight out denied us a ride because he would not make the money he wanted by giving us a ride. You guys shouldn't hire people that don't care about customer service and just deny people a ride because they simply don't think it's worth it."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | acba1801-14e7-4f98-b5a1-40df336d32df | null | Default | 2017-04-24T00:00:00 | {
"text_length": 768
} |
I've been driving with Uber for just 3 days and made over $250 already...no lie!!! I maybe put in a total of 15 hours...that's like $17.86/hour!! It's awesome pocket money! It's also a plus if you have a vehicle that can seat more than 4 people...means more money for you! I encourage anyone to try it out...you make your own schedule...it's a win win! Use this referral code when signing up: K6C7PUE | {
"text": "I've been driving with Uber for just 3 days and made over $250 already...no lie!!! I maybe put in a total of 15 hours...that's like $17.86/hour!! It's awesome pocket money! It's also a plus if you have a vehicle that can seat more than 4 people...means more money for you! I encourage anyone to try it out...you make your own schedule...it's a win win! Use this referral code when signing up: K6C7PUE"
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | accb068b-a985-4220-8dd0-bbf038c74b3e | null | Default | 2015-06-09T00:00:00 | {
"text_length": 400
} |
I had to use Uber for a few occasions when my car needed repair. I used the app which is really convenient to use. It shows you what cars are in your local area, how close they are to your location. They show you who the driver is, and approximately how soon they can arrive. I found that my drivers were polite, good drivers. I will use them again as needed. | {
"text": "I had to use Uber for a few occasions when my car needed repair. I used the app which is really convenient to use. It shows you what cars are in your local area, how close they are to your location. They show you who the driver is, and approximately how soon they can arrive. I found that my drivers were polite, good drivers. I will use them again as needed."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | acfa1126-009e-4c86-87c2-c7001134bded | null | Default | 2017-09-13T00:00:00 | {
"text_length": 359
} |
I drive in the DFW area and I love it. It's so convenient with your schedule and you can just add the income to your current job. Don't use this for a full time job, just do it to earn some extra cash. If you sign up to drive with uber you can earn money fast at a rate up to $40/hr. You can receive $100 after sign up type in my referral code: 1W99G. Enjoy it guys it's not like any other boring job, trust me. | {
"text": "I drive in the DFW area and I love it. It's so convenient with your schedule and you can just add the income to your current job. Don't use this for a full time job, just do it to earn some extra cash. If you sign up to drive with uber you can earn money fast at a rate up to $40/hr. You can receive $100 after sign up type in my referral code: 1W99G. Enjoy it guys it's not like any other boring job, trust me."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | ad1e82c3-bdfd-418f-a58f-843d31396cf1 | null | Default | 2015-02-26T00:00:00 | {
"text_length": 411
} |
I was charged 208 Rand and received a receipt to reflect that amount. Then, I was subsequently charged an additional 60 Rand with no additional receipt or support for the adjustment. When I checked the Uber App, it shows a consolidated charge of 268 Rand, but conveniently state that the receipt is unavailable. Customer Service has not been helpful and have yet to provide me with any documentation to support the adjusted fare. Uber has progressively gotten worse over the years, so this is the last straw for me. They need to understand that they are no longer the only low-cost option and improve their customer service. | {
"text": "I was charged 208 Rand and received a receipt to reflect that amount. Then, I was subsequently charged an additional 60 Rand with no additional receipt or support for the adjustment. When I checked the Uber App, it shows a consolidated charge of 268 Rand, but conveniently state that the receipt is unavailable. Customer Service has not been helpful and have yet to provide me with any documentation to support the adjusted fare. Uber has progressively gotten worse over the years, so this is the last straw for me. They need to understand that they are no longer the only low-cost option and improve their customer service."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ad1f3845-e93e-4c28-bb15-bf139f64cff9 | null | Default | 2017-09-09T00:00:00 | {
"text_length": 624
} |
I have the app and they estimated an amount that was from $15.00 to $59.50. The difference is very big. I will not use this AGAIN!! | {
"text": "I have the app and they estimated an amount that was from $15.00 to $59.50. The difference is very big. I will not use this AGAIN!!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ad1f72d4-b505-464d-8549-cf8e7b2c17fb | null | Default | 2016-04-20T00:00:00 | {
"text_length": 131
} |
I forgot something in my house. I asked the driver to hang on a minute. I jumped out, it took less than 2 minutes. I came back to the car and my purse was open. I did not notice till I was on the plane the driver stole $120.00 from my purse! Troy is his name, here is his phone number **. He is a 30 something ** man from Tennessee now in DC driving for Uber. | {
"text": "I forgot something in my house. I asked the driver to hang on a minute. I jumped out, it took less than 2 minutes. I came back to the car and my purse was open. I did not notice till I was on the plane the driver stole $120.00 from my purse! Troy is his name, here is his phone number **. He is a 30 something ** man from Tennessee now in DC driving for Uber."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ad4a72f6-e2b1-4e3e-b532-8064338dfa61 | null | Default | 2016-08-02T00:00:00 | {
"text_length": 359
} |
Uber's app told me a short trip in the rain would be $10. The driver drive past me and when I walked in the rain to get in, she ended up taking me to the wrong place, stranding me in the rain. | {
"text": "Uber's app told me a short trip in the rain would be $10. The driver drive past me and when I walked in the rain to get in, she ended up taking me to the wrong place, stranding me in the rain."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ad5c42c4-c3d0-41d5-a8db-eb0e47d80d40 | null | Default | 2016-01-10T00:00:00 | {
"text_length": 192
} |
I have tried to be a driver for Uber and have nothing but the run around with them. When you email them all I got was emails back from 5 to 6 different people and none of them could just answer the question I asked. They always gave me the run around. This has been going on for 2 months now. If this is how it would be if you did get to drive for them then am glad I won't be. | {
"text": "I have tried to be a driver for Uber and have nothing but the run around with them. When you email them all I got was emails back from 5 to 6 different people and none of them could just answer the question I asked. They always gave me the run around. This has been going on for 2 months now. If this is how it would be if you did get to drive for them then am glad I won't be."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ad62e3f5-6e05-4fe2-8579-80150f3ded67 | null | Default | 2016-11-24T00:00:00 | {
"text_length": 377
} |
They did it twice. They overcharge. Last month some driver charged me 390 when it was showing 298. He said in mine it showing this, when asked to show he said you check it again. But since my sister had booked it and I did not have the phone agreed and paid. I did not all her for somepersonal reason. But last night I was a fool I did not call my sister to confirm. The driver named swapnil picked me up from matunga at 9.45 and dropped me at powai. His car was from panvel. He was going to go without a passenger once I get down. The bill shown was 317 and he charged me 450. I gave him since I was in a hurry, instead I should have called my sister and confirmed. But is this ethically right? If I want to spend much money no matter how small or big the amount is I will do it all my will. I do not want such thugs around. Everytime overcharging. _x000D_Regards_x000D_Dhanada | {
"text": "They did it twice. They overcharge. Last month some driver charged me 390 when it was showing 298. He said in mine it showing this, when asked to show he said you check it again. But since my sister had booked it and I did not have the phone agreed and paid. I did not all her for somepersonal reason. But last night I was a fool I did not call my sister to confirm. The driver named swapnil picked me up from matunga at 9.45 and dropped me at powai. His car was from panvel. He was going to go without a passenger once I get down. The bill shown was 317 and he charged me 450. I gave him since I was in a hurry, instead I should have called my sister and confirmed. But is this ethically right? If I want to spend much money no matter how small or big the amount is I will do it all my will. I do not want such thugs around. Everytime overcharging. _x000D_Regards_x000D_Dhanada"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ad681c3d-33b4-45b8-8264-1a0257462ab5 | null | Default | 2018-06-26T00:00:00 | {
"text_length": 879
} |
This is the email I tried to send back to uber after getting a welcome email saying how easy it was to get help (complete fabrication): the email was waiting after I got home a few days after the uber-disasterHi,Well, my attempted first trip was an absolute disaster!!1. The app did not get my current address right, and didn't want me to alter the house number. Even so, I actually wanted it to leave from a few doors down. When I finally got it to accept the new house number, it would not let me enter the suburb.2. After entering the destination, it said it would not give me a quote until AFTER I had entered credit card details. I thought this would be OK, since I'd seen estimated costs at a bit over $1 per km. But it wanted to charge me well over $900!!!!! (the trip should have been about $60, from similar trips by others). There was no obvious way to cancel, just confirm, so I closed the app thinking it would cancel .3. I re-entered the app to try the trip again. But even though I had NOT confirmed the previous attempt, it said I could not enter a trip as one was already booked for the same time.4, There was no obvious way to cancel the trip, not any way to ring or email uber to get it fixed.5. Did some searching, seems there is no way to handle emergency fixes. Utter shame on you. Many others have had similar experiences in being unable to contact anyone when something went wrong.6. Finally found a site explaining how to cancel future trips, hidden in a side menu, which I did, fortunately before the exorbitant charge was taken from my bank.Until I get over this really bad experience with your obvious complete disdain for users, and your really, really terrible app design, I will tell everybody I meet to stay away from uber, the uber-bad transport option. And intend never to use it again myself, unless something changes. | {
"text": "This is the email I tried to send back to uber after getting a welcome email saying how easy it was to get help (complete fabrication): the email was waiting after I got home a few days after the uber-disasterHi,Well, my attempted first trip was an absolute disaster!!1. The app did not get my current address right, and didn't want me to alter the house number. Even so, I actually wanted it to leave from a few doors down. When I finally got it to accept the new house number, it would not let me enter the suburb.2. After entering the destination, it said it would not give me a quote until AFTER I had entered credit card details. I thought this would be OK, since I'd seen estimated costs at a bit over $1 per km. But it wanted to charge me well over $900!!!!! (the trip should have been about $60, from similar trips by others). There was no obvious way to cancel, just confirm, so I closed the app thinking it would cancel .3. I re-entered the app to try the trip again. But even though I had NOT confirmed the previous attempt, it said I could not enter a trip as one was already booked for the same time.4, There was no obvious way to cancel the trip, not any way to ring or email uber to get it fixed.5. Did some searching, seems there is no way to handle emergency fixes. Utter shame on you. Many others have had similar experiences in being unable to contact anyone when something went wrong.6. Finally found a site explaining how to cancel future trips, hidden in a side menu, which I did, fortunately before the exorbitant charge was taken from my bank.Until I get over this really bad experience with your obvious complete disdain for users, and your really, really terrible app design, I will tell everybody I meet to stay away from uber, the uber-bad transport option. And intend never to use it again myself, unless something changes."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ad72dda3-8e38-4600-a67e-76fa9b4a6882 | null | Default | 2019-10-09T00:00:00 | {
"text_length": 1852
} |
You can't check price before you book... I signed in, requested a price for the NEXT DAY (airport to hotel) and they charged me $5 for no show. | {
"text": "You can't check price before you book... I signed in, requested a price for the NEXT DAY (airport to hotel) and they charged me $5 for no show."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ada00e2d-9d48-48bc-ac0c-124edfbda0cf | null | Default | 2018-06-29T00:00:00 | {
"text_length": 143
} |
When I started driving UBER, on the surface it looked good. It became very obvious, very faster than obvious, what UBER is really about, NOT: "Delivering Quality Rides"!_x000D_UBER is to deliver cheap, fast transportation, on the costs of its drivers, by allowing every dumb*** to rate the professionalism of Drivers. And what is that?_x000D_Putting up with a rider's:_x000D_- dumb comments_x000D_- insults_x000D_- arrogance_x000D_- unfair demands_x000D_- demand to break traffic rules_x000D_- impatience_x000D_and then still feed the rider with free sweets, drinks and accept to receive a low rating because you didn't look like the rider would have wished you look like, etc.,_x000D_Very professional, UBER. Now go to hell._x000D_UBER will end up with the low of low. But that wouldn't place a scratch mark on UBER's executives. By then they will have made their millions and thus, who cares? | {
"text": "When I started driving UBER, on the surface it looked good. It became very obvious, very faster than obvious, what UBER is really about, NOT: \"Delivering Quality Rides\"!_x000D_UBER is to deliver cheap, fast transportation, on the costs of its drivers, by allowing every dumb*** to rate the professionalism of Drivers. And what is that?_x000D_Putting up with a rider's:_x000D_- dumb comments_x000D_- insults_x000D_- arrogance_x000D_- unfair demands_x000D_- demand to break traffic rules_x000D_- impatience_x000D_and then still feed the rider with free sweets, drinks and accept to receive a low rating because you didn't look like the rider would have wished you look like, etc.,_x000D_Very professional, UBER. Now go to hell._x000D_UBER will end up with the low of low. But that wouldn't place a scratch mark on UBER's executives. By then they will have made their millions and thus, who cares?"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | adb072c4-cb20-48fc-88c7-b26ef4efa754 | null | Default | 2016-03-09T00:00:00 | {
"text_length": 894
} |
I starting using again recently. I noticed my personal checking account balance was getting lower. I checked my statement online and Uber had been charging my personal bank card, and not my preferred business card which is my selected card. My personal card was only to used if my business account had low funds which was not the case. Uber insisted for 2 weeks that if I gave them the dates and times of the rides, they would reverse those payments, and charge the correct card. They did not do that, and then started asking to provide all of that information again and I had already done that 4 times. | {
"text": "I starting using again recently. I noticed my personal checking account balance was getting lower. I checked my statement online and Uber had been charging my personal bank card, and not my preferred business card which is my selected card. My personal card was only to used if my business account had low funds which was not the case. Uber insisted for 2 weeks that if I gave them the dates and times of the rides, they would reverse those payments, and charge the correct card. They did not do that, and then started asking to provide all of that information again and I had already done that 4 times."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | adc6625f-5d7e-48ad-a2f4-eb59d686b97f | null | Default | 2018-05-01T00:00:00 | {
"text_length": 603
} |
First time I used Uber, they were great. The second time, they got lost trying to find me (I was at a public high school) and just gave up. They texted me to cancel. Didn't even call to try to work anything out or send another driver. I won't be using them again. | {
"text": "First time I used Uber, they were great. The second time, they got lost trying to find me (I was at a public high school) and just gave up. They texted me to cancel. Didn't even call to try to work anything out or send another driver. I won't be using them again."
} | [
{
"label": "3",
"score": 1
}
] | Argilla | null | null | false | null | adebb15b-9b06-4f94-93f3-ddaedec5f3a9 | null | Default | 2017-09-14T00:00:00 | {
"text_length": 263
} |
I have been using them for a while and it was great. However, recently I noticed that they are charging me at their own free wish and disregard my numerous concern or question to help. These are some of my observation on my recent use: App shows they are 1 minute away, so you click on them to pick you, then they won't show off until 15 to even 30 minutes (in freezing cold winter, snowy or rainy days). | {
"text": "I have been using them for a while and it was great. However, recently I noticed that they are charging me at their own free wish and disregard my numerous concern or question to help. These are some of my observation on my recent use: App shows they are 1 minute away, so you click on them to pick you, then they won't show off until 15 to even 30 minutes (in freezing cold winter, snowy or rainy days)."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | adf9ef05-ca13-4f42-9fcc-31fba1e42779 | null | Default | 2016-04-27T00:00:00 | {
"text_length": 404
} |
Worst support provided by the Uber. They don't have a customer care number and not responding on mail as well. Whenever they want they block the account without informing to customer. Also on mail they didn't provide any reason why they block account every time. | {
"text": "Worst support provided by the Uber. They don't have a customer care number and not responding on mail as well. Whenever they want they block the account without informing to customer. Also on mail they didn't provide any reason why they block account every time."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ae18af73-9553-485e-8105-6a97dd379678 | null | Default | 2019-02-17T00:00:00 | {
"text_length": 262
} |
Former Uber partner drivers review. Worst experience driven with Uber. I never ever suggest to anybody to drive with Uber. They're more depends on Rating System. If your rating goes down, you will be fired and you will be behind the Bills. They don't care. Uber made the system in favour of the customers not the drivers who providing the safe ride in frustrating situation. Moreover Uber making the money not the drivers. If you calculate the earnings you made, you will be on minimum wage. So my advice to every newcomer: don't finance the car to join Uber. Better than do something else. Don't go to Uber. My zero star to Uber. | {
"text": "Former Uber partner drivers review. Worst experience driven with Uber. I never ever suggest to anybody to drive with Uber. They're more depends on Rating System. If your rating goes down, you will be fired and you will be behind the Bills. They don't care. Uber made the system in favour of the customers not the drivers who providing the safe ride in frustrating situation. Moreover Uber making the money not the drivers. If you calculate the earnings you made, you will be on minimum wage. So my advice to every newcomer: don't finance the car to join Uber. Better than do something else. Don't go to Uber. My zero star to Uber."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ae302fb6-270d-4153-8ceb-eb920eac8396 | null | Default | 2016-10-03T00:00:00 | {
"text_length": 630
} |
My little sister's flight with AA was canceled last night due to crew not showing up... something BS about how they worked past a certain amount of hours. This is gross incompetence on AA's part. Then Uber has no cars available, but charges me 56 USD on hold on my card. I then get a Lyft to bring my little sister back. Now it's the next day, I try to get an Uber, the fake taxi shows up and tells us she can't drive to LAX... so, no my little sister is on a time crunch, again, I use Lyft to get her to the airport. I check my card, Uber has put $112 USD on hold... FOR NOT BEING ABLE TO DO THEIR WORK? What a bunch of **. | {
"text": "My little sister's flight with AA was canceled last night due to crew not showing up... something BS about how they worked past a certain amount of hours. This is gross incompetence on AA's part. Then Uber has no cars available, but charges me 56 USD on hold on my card. I then get a Lyft to bring my little sister back. Now it's the next day, I try to get an Uber, the fake taxi shows up and tells us she can't drive to LAX... so, no my little sister is on a time crunch, again, I use Lyft to get her to the airport. I check my card, Uber has put $112 USD on hold... FOR NOT BEING ABLE TO DO THEIR WORK? What a bunch of **."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ae364677-e393-47ec-bad1-8a514fc5cab9 | null | Default | 2018-02-19T00:00:00 | {
"text_length": 624
} |
While visiting Nashville for a concert on August 25th, I scheduled an Uber ride at the quoted rate (iPhone app) of $21.**. We traveled from 5th Avenue, not far from Bridgestone Arena to the Gaylord Hotel. Upon arrival, I tipped the driver in cash, and we exited the vehicle. A few seconds later, I received a notification that I had been charged $79.72! Uber informed me that there was a "surge charge" (which I had never heard of) and that it is applicable, essentially when there are very few drivers available, relative to the number of riders needing rides. Supposedly, the rider is notified of the surge charge before accepting or rejecting the ride, but I wasn't. I was simply told "$21.**", then charged $79.72. There were plenty of taxis in the area that I could have taken with no waiting. Going forward, I'll routinely be using Uber's competitors when available, then taxis unless it's cost prohibitive, then Uber as a last resort. | {
"text": "While visiting Nashville for a concert on August 25th, I scheduled an Uber ride at the quoted rate (iPhone app) of $21.**. We traveled from 5th Avenue, not far from Bridgestone Arena to the Gaylord Hotel. Upon arrival, I tipped the driver in cash, and we exited the vehicle. A few seconds later, I received a notification that I had been charged $79.72! Uber informed me that there was a \"surge charge\" (which I had never heard of) and that it is applicable, essentially when there are very few drivers available, relative to the number of riders needing rides. Supposedly, the rider is notified of the surge charge before accepting or rejecting the ride, but I wasn't. I was simply told \"$21.**\", then charged $79.72. There were plenty of taxis in the area that I could have taken with no waiting. Going forward, I'll routinely be using Uber's competitors when available, then taxis unless it's cost prohibitive, then Uber as a last resort."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ae7b97e5-5a8d-41bd-b2a3-44336749658e | null | Default | 2018-08-27T00:00:00 | {
"text_length": 941
} |
Being a responsible driver, I made the decision to use Uber after a few drinks at a local cantina. My friends and I live within a couple miles of each other, so we shared the Uber. I was the second person to be dropped off and my sole set of keys (i.e. car, house, storage, work) fell out of my pocket. I realized I had left them in the backseat almost immediately, but had no way to contact the driver bc, unfortunately, my friend was the one who ordered the ride. My friend contacted him the next day (that was a feat within itself bc Uber drivers are extremely protected), but did not receive a response. | {
"text": "Being a responsible driver, I made the decision to use Uber after a few drinks at a local cantina. My friends and I live within a couple miles of each other, so we shared the Uber. I was the second person to be dropped off and my sole set of keys (i.e. car, house, storage, work) fell out of my pocket. I realized I had left them in the backseat almost immediately, but had no way to contact the driver bc, unfortunately, my friend was the one who ordered the ride. My friend contacted him the next day (that was a feat within itself bc Uber drivers are extremely protected), but did not receive a response."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ae9304ef-9c3b-48be-9e52-139d59b1ead0 | null | Default | 2019-10-18T00:00:00 | {
"text_length": 607
} |
Uber is literally looting it's customers in the name of SURGED FARES in PUNE. After 6:30 evening whenever you try to book an Uber Cab...fares are surged. Starting from 1.2 X(available for minutes only) it goes to 2.6X till 8 pm and that too in norm days..leave aside in rains even if there are cabs available in that area. I don't understand it's parameters of surging. In a minute you see 1.2X surged fare and the next minute that fare expiresand you have to pay 2.4X. People you can try it yourself. Simply Cheating!!!!!!! | {
"text": "Uber is literally looting it's customers in the name of SURGED FARES in PUNE. After 6:30 evening whenever you try to book an Uber Cab...fares are surged. Starting from 1.2 X(available for minutes only) it goes to 2.6X till 8 pm and that too in norm days..leave aside in rains even if there are cabs available in that area. I don't understand it's parameters of surging. In a minute you see 1.2X surged fare and the next minute that fare expiresand you have to pay 2.4X. People you can try it yourself. Simply Cheating!!!!!!!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | aea0452d-ea94-4bb1-a352-167ce6f7d48b | null | Default | 2016-08-08T00:00:00 | {
"text_length": 524
} |
Uber has suddenly blocked my account without giving any justification. Even their customer care is not giving any proper reason. I have requested for reason but that can't even give that. This is not ethical to block without any reason. | {
"text": "Uber has suddenly blocked my account without giving any justification. Even their customer care is not giving any proper reason. I have requested for reason but that can't even give that. This is not ethical to block without any reason."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | aea6bc8a-71b6-43e1-a82a-8c779dfcbf1c | null | Default | 2017-10-03T00:00:00 | {
"text_length": 236
} |
I started using UBER while on vacation in Arizona a couple years ago. Took it to and from the airport. I was shocked on how easy it was! I LOVE that there is no money that exchanges hands at all. I was a little leery about providing my credit card info when I signed up but I've never had a problem. I've used UBER so many times since then in different places... Like Chicago! It's just so much cheaper than a cab plus the drivers are usually very friendly and like to tell you about different places to visit (if you're a tourist). Recently I was on a trip to San Francisco and used UBER the whole time. Something new I learned about while there was UBER POOL. The driver picks up a number of people at different stops and drops everyone off at their pre-determined destination and it was only $4.99 per trip because you are sharing a ride with others. Very cool! | {
"text": "I started using UBER while on vacation in Arizona a couple years ago. Took it to and from the airport. I was shocked on how easy it was! I LOVE that there is no money that exchanges hands at all. I was a little leery about providing my credit card info when I signed up but I've never had a problem. I've used UBER so many times since then in different places... Like Chicago! It's just so much cheaper than a cab plus the drivers are usually very friendly and like to tell you about different places to visit (if you're a tourist). Recently I was on a trip to San Francisco and used UBER the whole time. Something new I learned about while there was UBER POOL. The driver picks up a number of people at different stops and drops everyone off at their pre-determined destination and it was only $4.99 per trip because you are sharing a ride with others. Very cool!"
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | aed6fa68-d8d3-41e2-8628-42ebe0149f78 | null | Default | 2017-09-12T00:00:00 | {
"text_length": 864
} |
After multiple issues with Uber customer service over the years I deleted my account today. Last night I was dropped off in the middle of nowhere by my driver and had to walk 10 minutes to get to my destination. Where he dropped me WAS NOT LISTED AS THE DROP OFF point. The car also smelled foul. I spent the entire morning back and forth with Uber and they will not refund me for this trip. They are garbage. This is fraud and robbery from Uber. | {
"text": "After multiple issues with Uber customer service over the years I deleted my account today. Last night I was dropped off in the middle of nowhere by my driver and had to walk 10 minutes to get to my destination. Where he dropped me WAS NOT LISTED AS THE DROP OFF point. The car also smelled foul. I spent the entire morning back and forth with Uber and they will not refund me for this trip. They are garbage. This is fraud and robbery from Uber."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | aef11c2a-fe3b-4a15-8e64-18634e07c949 | null | Default | 2017-12-20T00:00:00 | {
"text_length": 446
} |
I was going on vacation and called Uber, the driver showed up. I opened the door to acknowledge him and start to take out the suitcase. Before I took out the first suitcase the driver left and then charged me a fee. The second driver showed up and said he didn't know how to get to the airport so he too left and charged a fee. Finally I called Lyft and they showed up. However, they kept charging my card while I was in Scandinavia. | {
"text": "I was going on vacation and called Uber, the driver showed up. I opened the door to acknowledge him and start to take out the suitcase. Before I took out the first suitcase the driver left and then charged me a fee. The second driver showed up and said he didn't know how to get to the airport so he too left and charged a fee. Finally I called Lyft and they showed up. However, they kept charging my card while I was in Scandinavia."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | aef471b5-992a-4fc4-accc-b62bb5837ac8 | null | Default | 2017-07-27T00:00:00 | {
"text_length": 433
} |
This is not the way to charge anything? I did not get any notifications for extra surge charges on my applications as well as I want my money back otherwise I will have to go to the consumer forum to fix this issues as you people are charging unnecessary charges to the customers without any prior information, though I have personally talk to driver and he was standing at LIG square which is only 1.5 kilometer away from pickup locations. | {
"text": "This is not the way to charge anything? I did not get any notifications for extra surge charges on my applications as well as I want my money back otherwise I will have to go to the consumer forum to fix this issues as you people are charging unnecessary charges to the customers without any prior information, though I have personally talk to driver and he was standing at LIG square which is only 1.5 kilometer away from pickup locations."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | af1e76b0-fc6a-495b-9945-d3245482925c | null | Default | 2016-10-08T00:00:00 | {
"text_length": 440
} |
I've been using Uber for a good 3 years now. Going to and from the airport, events and other places I want to go but don't want to hassle with finding parking or walking through acres of parking lot after I've arrived. Love the convenience of being picked up and dropped of right at the front door and I've had such nice experiences with meeting the most kind and positive Uber drivers. I've been around for a long time and am glad there is a service like this now. Sometimes I am afraid to go here or there because I'm concerned I'll get lost but with Uber I no longer worry and just go! One more thing.... ** If you want to sign up with coupon code jodir282ue you can get up to $20 off your first ride. ** | {
"text": "I've been using Uber for a good 3 years now. Going to and from the airport, events and other places I want to go but don't want to hassle with finding parking or walking through acres of parking lot after I've arrived. Love the convenience of being picked up and dropped of right at the front door and I've had such nice experiences with meeting the most kind and positive Uber drivers. I've been around for a long time and am glad there is a service like this now. Sometimes I am afraid to go here or there because I'm concerned I'll get lost but with Uber I no longer worry and just go! One more thing.... ** If you want to sign up with coupon code jodir282ue you can get up to $20 off your first ride. **"
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | af59fdee-a9c7-411a-a21d-b098cc5adcbf | null | Default | 2019-06-22T00:00:00 | {
"text_length": 709
} |
UBER does not care about drivers and their vehicles!!! For most issues, they have people responding in the Philippines (initially they say "We are offshore"), who are trained to use initially prepared ready texts. Those guys do not disclose any unique info like employee ID, ext., initials etc., imitate work on the issue, imitate care, imitate responsibility. Every time a different person responds under the veil of anonymity. You can't talk to a manager. Their system is designed to discourage drivers to resolve their issues, to confuse them and distance them. On top of all, UBER doesn't want to be sued. They want arbitration! UBER also doesn't like class action measures! How is this possible that in the USA the government allows an american corporation to play games with people and avoid responsibility? | {
"text": "UBER does not care about drivers and their vehicles!!! For most issues, they have people responding in the Philippines (initially they say \"We are offshore\"), who are trained to use initially prepared ready texts. Those guys do not disclose any unique info like employee ID, ext., initials etc., imitate work on the issue, imitate care, imitate responsibility. Every time a different person responds under the veil of anonymity. You can't talk to a manager. Their system is designed to discourage drivers to resolve their issues, to confuse them and distance them. On top of all, UBER doesn't want to be sued. They want arbitration! UBER also doesn't like class action measures! How is this possible that in the USA the government allows an american corporation to play games with people and avoid responsibility?"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | af5c6984-6553-4b04-9671-e95cfdbf0069 | null | Default | 2017-08-08T00:00:00 | {
"text_length": 813
} |
I have used Uber to get to and from places and generally have never had any issues. During certain nights, events or holidays they, as well as other companies, are known to increase the price of transport. For example, the general price to and from my house to downtown is $18 but they increased the price to $30 on New Year's of 2017-2018. That was annoying because they knew that many people would be vulnerable at 2-3 am and willing to pay that amount to get home. It was frustrating but doable, especially if you were lucky enough to find a buddy to split it with. However, this New Year's (2018-2019) Uber began adding surge charges in the beginning of events, thus I was charged about $30 to get to the event and then they had the audacity to increase the surge charge to $98 for the return trip! $98! Almost $100 to be driven 15 to 20 min. away. That is beyond ridiculous. | {
"text": "I have used Uber to get to and from places and generally have never had any issues. During certain nights, events or holidays they, as well as other companies, are known to increase the price of transport. For example, the general price to and from my house to downtown is $18 but they increased the price to $30 on New Year's of 2017-2018. That was annoying because they knew that many people would be vulnerable at 2-3 am and willing to pay that amount to get home. It was frustrating but doable, especially if you were lucky enough to find a buddy to split it with. However, this New Year's (2018-2019) Uber began adding surge charges in the beginning of events, thus I was charged about $30 to get to the event and then they had the audacity to increase the surge charge to $98 for the return trip! $98! Almost $100 to be driven 15 to 20 min. away. That is beyond ridiculous. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | af7c8275-db04-4ada-ae2f-a9ee1b7c7b95 | null | Default | 2019-01-03T00:00:00 | {
"text_length": 880
} |
Driver was fine and so was ride. Experience of dealing with getting a coupon for first ride had me looking for a human being to talk to, and was amazed to find there was no one. I think they charge enough to hire customer service of some kind. I couldn't even find a human online. | {
"text": "Driver was fine and so was ride. Experience of dealing with getting a coupon for first ride had me looking for a human being to talk to, and was amazed to find there was no one. I think they charge enough to hire customer service of some kind. I couldn't even find a human online."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | af824a75-88d7-4f4c-948f-28002f2d46b6 | null | Default | 2019-10-11T00:00:00 | {
"text_length": 280
} |
I ordered Uber in Fla. The driver came promptly. Anyway when I checked my account this driver in Fla. charged me $150.00 for cleaning her car over the above price which was $26.19. Uber stated that the driver sent pic that we spilled and messed up her car. Well my husband and I didn't bring any food and no drinks. We had a suitcase and carry on with no liquids. Also the driver stated she had a customer prior to us that made a mess. So if you decide to take Uber I would take pictures of the inside/out so you don't get ripped off. I myself will never take Uber again. | {
"text": "I ordered Uber in Fla. The driver came promptly. Anyway when I checked my account this driver in Fla. charged me $150.00 for cleaning her car over the above price which was $26.19. Uber stated that the driver sent pic that we spilled and messed up her car. Well my husband and I didn't bring any food and no drinks. We had a suitcase and carry on with no liquids. Also the driver stated she had a customer prior to us that made a mess. So if you decide to take Uber I would take pictures of the inside/out so you don't get ripped off. I myself will never take Uber again."
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | afa10512-e6e8-41b8-ba1e-6141cd6b3e93 | null | Default | 2018-03-23T00:00:00 | {
"text_length": 571
} |
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