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Get to the Chase:\n\nPros:\n1) Fantastic ribs! Succulent, juicy, and came right off the bone\n2) Exceptional service (I think I saw our waitress spend half the time on her hands and knees wiping off crumbs and food that other customers left under their table)...I have never seen a restaurant where that happened...not only that she was always genuinely smiling and making sure we had fresh water\n3) Fantastic beer selections (would highly recommend the beer sampler)\n4) First time I actually LOVED coleslaw...perfect balance of slaw, mayo, and tangy sweetness (accented by the freshly cut slivers of apple)\n5) Desserts do equal justice to their delicious entrees\n\nCons:\n1) None
12
I wasn't impressed with this place. The menu sounds really great& the waitress suggested I get the chicken bacon Mac & cheese, but it was disappointing to say the least.
01
Go here if you enjoy waiting in the lobby when there are tons of open tables and being rudely treated by the hostess! The food is just ok bar food. The beer is awesome I will admit and the servers are pretty attentive. I would rather drive down to Myrtle beach or Atlanta to it's sister restaurant Gordon Biersch. The food is much better and the people who work there will treat you much better. If you really need to go there to enjoy the beer, I'd eat elsewhere and then just sit at the bar.
01
3.5 stars. Nothing special, but everything was fairly well done. Went for a lunch meeting and had the southwest salad. The jalapeno ranch was made in house and was great. The baguette on the side was a nice touch. Service was perfect: attentive but not hovering. We were able to get in and out quickly. Other diner thought the ahi tuna salad was good as well. Tuna was perfectly done and contained a good sized lunch portion. Other meals (chicken avocado sandwich and bacon cheeseburger) looked uninteresting.
12
Service is great. Outside seating in mild weather is awesome. Chicken Mac and Sausage Mac were both great. Veggie pizza was fresh and yummy. Beer sampler was fun to try!
12
Their beers are really good, I just wish the food was that great too. I ordered the bacon chicken mac and cheese, which instantly got my mouth watering just thinking about it. I ate a little bit, but I didn't want to finish it. Way too much pepper or spices, and I could hardly taste the cheese. It would be better if they didn't label it as a mac and cheese, because it didn't taste like that at all to me. It came with a slice of french bread on the side, but it was plain. No butter on it or any on the side. Kinda weird.\n\nMy sister raved about her hazelnut crusted chicken, but I wasn't too impressed by that either. I ended up just drinking my dinner, which is just fine by me! :)
01
The food was rock bottom. \n\nIt was so disappointing that me and two my friends could not finish our meals.
01
Great lunch! Sat at the bar - busy spot - they have lots of take out orders.\nBartender do an ok job keeping up.\nSalad was delish! A little too much arugula , so I removed some and it was better.\nWill look forward to coming back next visit to Charlotte
12
I had a fabulous time sitting at the bar on a busy Saturday. Meredith is an incredibly attentive bartender, regardless of her busy surroundings. Great beer. The food was pretty rockin'! Get the Mac and cheese!
12
first off, we walked in for a bigger table (6) and watched the manager, who didn't address us at ALL, make the host who had an injured arm put together 2 tables and rearrange the chairs without any help. The manager even made eye contact and still couldn't even say hello to us or the 2 people behind us waiting as well. The server provided great service and the beer was good. The food was another story. The burgers were over done and the personal pizza was burnt on the bottom and missing cheese from a whole slice. I made pizzas in a deli for a few years and I must say I don't know how you can do that but there's a first time for everything. The house salad was 90 % white and 10 % green, weak! All in all the pizza got replaced and taken off the bill but was that enough to entice a return visit? Maybe for a beer.....
01
I met a couple of girlfriends here for dinner and drinks on Friday evening. Parking was easy because the restaurant is attracted to a parking garage and...yes! They do validate parking. \n\nWe started in the bar area, which was pretty crowded. We were hoping to grab a table but quickly found out they take reservations at those tables so we were moved to the main dining area once everyone arrived. \n\nThe bartenders were awesome! With so many beers on tap, I had no clue which to try first! So she let me sample some of her favorites and I found that the Kolsch was a winner!! It was light and refreshing and a perfect compliment to our appetizers. \n\nWe ordered the Brewery chicken nachos and Southwest egg rolls, both were delicious! The nachos come with an entire dish of freshly made salsa and the they load you up on the toppings: cheese, sour cream,black beans, chicken, onions, jalape\u00f1os and guacamole. The egg rolls are deep fried and stuffed with chicken, beans, red peppers, zucchini, tomatoes, corn and pepper jack cheese! Yum. \n\nFor dinner I went with the Southwest Turkey burger. The turkey burger is mixed with peppers and onions which adds a really nice flavor to the meat! They then top it with lettuce tomato, avocado mayo, fried peppers, sliced avocado and pepper jack cheese. I really enjoyed it! The fries weren't my favorite...they were shoe string cut and a bit too crunchy but at least they came out hot! \n\nAll in all, I'd definitely return and recommend a visit to anyone!
12
We went for lunch on Sunday Afternoon. We sat there for ten minutes and nobody acknowledged us or came to our table. A waitress passed our table two times and chose not to make eye contact with us. Servers congregated at the hostess stand. We walked out and still nobody noticed. This used to be my favorite place uptown. Really disappointed.
01
Bad service and mediocre food served cold. If you have a large group and want to get together for lunch you would be better off bringing a bag lunch and meeting in a park. \n\n We made reservations but it took 30 minutes for our order to be taken and the food didn't show until an hour later at which point we all had to get back to work. And, the food was cold.\n\nThe kicker is that this wasn't the first time this has happened. A few weeks ago we all got exactly the same horrible level of service with cold mediocre food.\n\nIf I could give negative star rating I would.
01
My girlfriend and I were part of a friend's birthday party of about 12 adults on a Thursday night. It was not especially crowded (no wait) and we had reservations.\n1. Nobody took our drink orders or brought us water for over 20minutes.\n2. When they brought out all the appetizers, ours was not among them, because it was never put in. When it finally came out, it was clear the nachos were rushed and they were not especially good.\n3. When the entree came out, we were brought the incorrect dish, at this point I had more than enough of the place, so I told them to forget about it and bring the check.\n4. Everyone had finished their meals for nearly an hour before the checks were sporadically brought out. After all the checks were brought out, we had to pull the waitress aside and specifically ask for her to bring ours.\n5. During this whole time, there was no one who looked like a manager to be found. Everyone at the table was clearly upset by the service, yet management never showed its face.\n\nThis was, by far, the worst dining experience I have ever been a part of and I would not recommend this overrated establishment to anyone.
01
My wife and I went here last weekend, it was really good. We were just going to sit at the bar and have a drink but someone ordered pizza next to us and it looked awesome. We ordered a pizza and new people sitting next to us started asking us about the pizza. The food was good, the bar tenders were nice and the beer was good. We will be back.
12
Went last night with in-laws for mother in laws bday.We always have loved the place and it is our go to place when we have something to celebrate and even when we don't. Walked right in, we're seated, server was pleasant. Mentioned it was for mother in laws birthday and she was nice about it.\n\nOrdered drinks and an appetizer. ..This is where things went slightly pear shaped. Server came back and told us the appetizer was delayed. No big beal, things happen. \n\nFood comes and as always, was completely wonderful. Chicken fried chicken for three of us and my wife had the sizzling peppers. More pear shaped, waitress was no where to be found for 20 minutes. Wife was out of beer and spicy food minus drink.....she waited. Finally I got up and had to get another server to get a refill. She started with \""I am not your server....\"" but said she would take care of it. To her credit she did. \n\nManager comes over, very nice, apologized for the appetizer and days she will cover it. Server shows up and is rather standoffish. Not rude per se but moody. Not sure if it was my stunt with the beer or the manager but either way not our fault. More waiting for desert, more drinks, something and then the server does show up with the bill no questions asked, not a thing.\n\nThe rating is not for the appetizer, like I said things happen. It was not for the lack of drinks, it was for the apathy. At least come by and check on us, tell us the app is coming, but the server seemed to say, \""the app screwed my tip so why try\"". If the place was hopping I would get it, but it was early afternoon. \n\nAnyway long story short: great food, apathetic service, use to be a go to place even with the hour drive but we may\n be finding another one.
01
If I could design the perfect all-around restaurant, this would be it! Casual, but not too much. Wide range of food: from wings, to burgers, steaks, salads, fish tacos, and a ton more. New and clean inside, with an awesome bar area as well as private tables. I also love their outdoor seating, both the front and back sides. I've been coming here for almost ten years now, and still love it. The perfect neighborhood restaurant, whether you want a full steak dinner, or just wings and beer with friends.
12
I have been to several Rock Bottoms including Denver, CO and this one was less than impressive. I'm new to Charlotte so I've been waiting to try this Rock Bottom out. Went on a Sunday afternoon around 5pm. I took my young son with me so it was just dinner no alcohol. The restaurant wasn't very busy so we got seated right away. Our server (which I didn't get his name) appeared about 5 minutes after we got seated, got our drinks and then we ordered. We didn't see him again until after our food was brought to us. We only saw him twice after he checked to see if we had our food, and one of those two times was to hand us the check. The food was so-so. My son had a hamburger which was delicious - my chicken bruschetta was fair but cold and the broccoli had no butter, seasoning, nothing. It was over priced for what the meal consisted of. I gave two stars because I was disappointed mainly with the service more so than the food. I've never had bad service or a bad meal at the Rock Bottoms I've been to in the past so was expecting the same high standards that I'm used to. Might try again, but it will be a while.
01
I had the Tuscan Chicken Pasta. It was very well seasoned. My son-in-law had the Cajun Pasta, being from Louisiana it wasn't very spicy, but good nonetheless. Pleasant atmosphere, good service.
12
This place was great for atmosphere and large groups but the food actually sucked. We ordered from the happy hour appetizer menu and our server was pretty slow and forgetful. She brought one of us crab dip that was cold (supposed to be served hot), then took forever to bring the drinks back. I asked if the southwest egg rolls were very spicy before I ordered, she said no and low and behold I get them and they are spicy. The drink (margarita) was very strong and not sweet enough. Overall they get a D for food and an A for ambience and location.
01
Came in with a buddy of mine to a familiar place that always delivers during my travels. We sat down, not too many clients in the restaurant and service started out well with our server Imani. However, it became evident that either we were placed in a section different from the areas she was working as we kept seeing her less and less or I can just ignore my guest because I think I'm cute and smile and everything will be okay. At the end of our meal, which was very good, she offered us dessert, we opted for another beer which never came. We would catch a glance here and there of her for the next 20 minutes and finally she came over and asked if I beer made it to us. Did you bring me my drink? Then no, I have not gotten my beer. She would look for it right away, but I asked her to just close us out as it just wasn't nice to be there any longer, no excuse, no apology, just said okay, smiling away and walked away to what I hoped would be a quick return with my bill. She again left for another 10 minutes. When she returned I asked her what exactly happened that our drinks never made it to us? Was someone else supposed to bring it, did she forget? She said that someone else usually brings it, she was helping out the bar by bringing our drinks, someone must have taken it, oh my god, i'll just smile at these guys and everything will be fine.... no.... i just want good service. The server who was on our side was taking care of all his clients, bringing them drinks so im pretty sure I was getting the run around. I asked her who the manager was and she said Michael and again walked away. Pretty disrespectful attitude to have in a customer service environment. Next time I come to Charlotte I need to stick to the many many other places with great food and folks that want to take care of their clients. My opinion is that the food here was darn good and consistent, the beer is excellent, the service which is the most important, was \""rock bottom\"".
01
The best steak I have had in my entire life. The spicy buttery sauce on top that steak OMG! I crave it daily, but my pockets can't afford it. Awesome atmosphere too.
12
Food is good, beer is amazing! Highly recommend stopping in if you're in the neighborhood.
12
I had my wedding here this past weekend. It was awesome. The staff - especially Nathan Hoffman - were amazing to work with. The food was excellent, the setting was beautiful and things went according to plan. I cannot say enough good things about Nathan. He was great to work with and made the whole process so easy. The City Club was the only venue we looked at that said they would do a tasting for us. The food was excellent and the wine was outstanding. \n\nThey even gave us a picnic basket of goodies when we left the venue - wine, cheese, cheesecake, crackers and more - some nice yummy midnight snacks!\n\nEveryone we worked with, dealt with and interacted with at every level was a pleasure to deal with. Nathan really helped with the planning and the scheduling and made the entire process so much better for us.
12
This place Was horrible!!! The steak was over cooked and tough, the service was so slow that it took us 2 hours to get our food the wine was delivered after 40 minutes. Sure the view is cool but really?? Glad some one else paid or I would be MAD.
01
Came here for lunch with some colleagues. \n\nAmazing place with so many cool rooms to check out. Look to your left-there's a silent auction going on. Look to your right-two businessmen shaking hands. And look outside-breathtaking view of Charlotte from the 30th floor.\n\nService is solid. Very propers and stuff. Hyper-reactive to remove plates in front of you... so you can get bidness done.\n\nLunch buffet was so-so. Cooking in quantity always loses that special touch. Uneven cooking, undercooked, etc. Probably better if you order off the menu.\n\nI think I might want to join. \n\ndmo out
12
Don't Get Married Here. My husband and I got married in July. We had sit down dinner and chose 3 meals for our guests to choose from. The Filet which was the most expensive came out raw to about half the guests who ordered it. I had 2 guests told they were out of their meal and had to pick something else even though I payed for it. The event manager who I worked with the whole year stepped back the night of and gave it to the banquet manger who I never met and knew nothing about us or our wedding. Coffee and dessert was never announced and when we asked for it to be they said they would but still didn't and by the time we realized it was too late. That was $2000 down the drain. We bought sparklers for the end of the night send off and when my mother in law asked for a second one the man handing them out wouldn't give it to her even though we payed for them. It is now 2 months later and we have been emailing with the event manager since to get some kind of resolution. But he keeps shooing us away. They don't seem to care that we spent a ton of money her as they are ala cart. I would have liked not as many issues as this was my first wedding. So here is to all the Bride's. This place is beautiful but not worth the money, stress, or headache.
01
This fast food place almost ALWAYS gets my order wrong. They charge me for things that they don't have. The lettuces on the garden salad is always weltered. Besides the staff being EXTREMELY unprofessional, the wait time is always long.
01
I had a great experience here. All the staff was friendly and Dr. Price was fantastic! When it came time to get new glasses and contacts, Jill was wonderful to work with, too! She helped me stay in budget and searched for every discount I could get with my insurance and current offers through manufacter rebates. I've been in Charlotte 14 years and this is the best place I've found for my eye care, and trust me, I've made the rounds!
12
I love Dr. W (his name is long and confusing to spell... let alone say) and this location (downtown in the BBandT building next to the Caribou- bonus!). He is very patient and thorough and just a really nice guy. His staff was super helpful in helping me pick out glasses and training me on how to put in and remove contacts (which was awful but not their fault). They also filed everything with my insurance company, which is great.\n\nI also love that they call and email to remind of upcoming appointments. I really appreciate this service.\n\nThey also have a location on Colony Rd., near the Lodge.\n\nI am a person who hates going to any type of doctor. They really make this a nice experience.
12
I recently visited this eye doctor after moving to the area, and had a great experience. I saw Megan Price Osborne and she was super friendly and thorough. They offered convenient appointment hours for me to stop in over my lunch hour. I had to go back to work right after so I couldn't have my eyes dilated, they said to come back whenever I had time for it, so I did and it was fast and easy. The staff has been friendly and helped me fit my glasses on several occasions, even though I hadn't purchased them there. I would definitely recommend this place from my experiences so far.
12
I recently went for a general optometry appointment and found Dr. Price very nice and knowledgable. The staff there are very friendly and helpful as well!
12
Wonderful experience!! Staff was very nice, was flexible with scheduling, and explained exam during each step. I would definitely recommend visiting them to friends and family!
12
I got the fried rice with beef, and it was so-so. I've had better. The restaurant was decent andthe staff was friendly and fast. But the food was just ok, and I have to admit that while I was eating it I was a little worried if I would get sick or not. \nBut to be fair the other people I was eating with loved their food. I heard the tempura vegetables were great. Unfortunatley my experience was just mediocre. Thats the way it goes though, but I will give them another shot , roll with the punches and try a different dish. I'll keep you posted.
01
one extra star because they are consistent, well priced and chicken tempura and chicken teriyaki are tastey. this is my go to spot when i want something cheap and \""asian\""
12
Excellent food and good portions for the price.
12
Their food is made of magic.
12
A friend at work was having a bad day, and mournfully insisted that the only thing that would help was some soul food. Naturally, I was along for the ride. \nSimmons is definitely one of 'those places.' You know, the one that people talk about when they brag that it's where \""people who are really from the Carolinas\"" go, and it's apparent. This place is as holey in the wall as holes in the wall come. \n\nAtmosphere: I think the best way to describe it would be nonchalant. When you walk in, they know you're there. People look up at you if you're not a regular. Yes, they'll clean off a table and seat you, make some chat, get your drinks and take your order at what is the epitome of the southern pace. If you're a foodie who taps their toe if it takes more than 5 minutes to wipe off a table, then this place isn't for you. If you have some time to kill and want to feel like you're eating in someone's kitchen that they extended to include a few other lucky people, then you've hit jackpot. \n\nService: I had to keep reminding myself that I wasn't related to this person. I love it when waitstaff have just the right amount of crabby/fussy/humor, and this was a prime example. The attitude was, \""Hangon a dang minute, I'll get there when I get there, you'll eat what we give you, and girl you did NOT finish all of your vegetables.\"" \n\nFood: Mmmmmmm. Ribs are good, and I found out pretty quick that how fast you make nice is directly proportional to how much food you get. Luckily, I got saddled with leftovers. The ribs were fall-off-the-bone good, at a decent price, with that tangy sweet sauce that so many people like. I'm more of a smoky myself, but I can recognize good sauce when it's given to me. Complimentary cornbread at the beginning of the meal was plain and delicious, and the collards weren't that overly cooked mushy that I can't stand. Very good food experience.\n\nOverall, one of those places where you go for the people just as much as the food, and a true southern food experience if there ever was one. If you can make decent convo, sit down and eat something delicious, and if not, gtfo, mon hommes.
12
well well well (please push me in)\n\nI remember (as everyone else has stated) back in the day when this was the spot. \""Dot\"" (the owner) is/was a Church member of Community Outreach Christian Ministries and after \""chuch\"" we would make our way.. as soon as se would see me.. Heyyyyy baaaby!!\n\nyep.. please give me... BAKED CHICKEN (1/4), MAC & CHEESE, FRIED OKRA, DRESSING, and ARNOLD PARMER (TEA / LEMONAID). wth is this new thing called \""the oboma tea\"".... my god!!\n\n(my eyes are rolling in the back of my head as i type, singing...MEMORIESSSSSSSS, IN THE CORNER OF MY MINDDDDDDDDDDDDDD)\n\nfast foward to current state of \""Simmons\"". \nThis place being kinda a growing-up spot it saddens me to see it. Now it looks like it survied Katrina. \n\nFish - Not like it used to be.\nMac * Cheese - i agree w/ other reviews\nokra - you'll probably get about 12 pieces (15 if your nice)\nwhat happend to the plates, cups?? (as in real plates, spoons, forks etc) its all plastic and styrofoam.. signs the money is tigtening up.)\n\niF i return it will be just to speak and maybe pick up a drink (tea).
01
The sanitation score for this place was 93.0.....I guess that was a red flag that I missed before I placed my order.\n\nI will start with the 'good'. The cashier was very polite, inviting, and helpful. Thank you.\nThe cornbread was 'decent'. Hooray that it wasnt the Jiffy brand.\n\nNow the 'bad' ( and I mean REALLY bad!)\nRemember that stuff we called 'mystery meat' in grade school? Well apparently it's still around except now they bury it under BBQ sauce and call it meatloaf at Simmons restaurant. Arrrggghhh! The baked chicken w/dressing was 'do-able', but you can get the Banquet frozen chicken entrees at your local grocery and do much better. \nThe food was horrendous! The broccoli casserole was watered down and over cooked....soggy. Seems like they used imitation cheese, because it certainly didnt melt. (I even nuked it 4 minutes on HIGH in the microwave.....nope, it didnt melt). The so-called brown gravy was tasteless and bland. \n\nDon't waste your time....
01
Borderline sanitation. Delicious food. Collards. Mac 'n cheese. Meatloaf. Obama tea.
12
Just had dinner at Presto earlier and I am STUFFED. For those of you hummus fans, you need to get this as an appetizer, it is excellent. Comes with warm pita slices for dipping, and a side of yogurt sauce as well. Delicious. \n\nThe atmosphere here was great, not a huge place but lots of room and they were accomodating two large parties at the time we were there. I ordered the flounder and shrimp francese, over creamy risotto with asparagus - PHE.NO.ME.NAL!!!!! This dish was so good I literally could not stop eating it, even when I abslutely could not fit anymore. I probably should have stopped, but couldn't. \n\nMy one reason for keeping this from being a 5 star restaurant was the heat - it was so warm in there, we literally could not wait to get out of there. And that doesn't say much considering it was just as hot outside. But it makes it difficult to fully enjoy a meal when you are breaking a sweat eating it. Maybe we went on a bad night. Either way, we are definitely going to go back here, it was excellent, even down to the ambiance and service.
12
I work downtown and we have ordered dinner when we have worked late!!! Their apps are great and large enough to have as a meal! Love their hummas just the right amount of lemon Olive oil and garlic! Yum! Another favorite is the Asian salad.
12
Ok.. Maybe I went here at the wrong time or something but I have to put in my two cents. This is not a really cool hang out. The bar is really small and the staff was really unfriendly. I went around 5pm on a Tuesday, but I don't think that was the problem. The place just seemed small and shabby to me. Im sorry to bash it because there are a lot of really good reviews here. So just take my review with a grain of salt. I will update my review when I give it a second chance and make it through my beer and order some food. Sorry guys.. I would say make your way deeper into the city and try someplace else. \n\nI gave it one star at first.. That was too harsh.. \n\n-Ian M.
01
My husband and I had the most awesome experience at Prestos our waiter Alex and Alaina were the best they suggested the shrimp & grits and the chicken martini and both were great! We will definently be back thanks for a great dining experience.
12
Oh, Presto, my experience here was just - not - good. First, my rating of 2/5 stars is based primarily on the food, not the service. \n\nI dined with a friend on a week night. The restaurant was pretty empty, no wait for a table. Our server was friendly and adequate, not magnificent.\n\nI decided to give Presto a try since they had a groupon coupon a while back. So I had some money to spend, and Iwas able to taste quite a few dishes. We started off with two appetizers: calamari and crab dip. Calamari was very good; however, the sauce was, well, gross. It was overly sweet and had an odd flavor. We just ignored this and ate the calamari, as is. The crab dip was another disappointment. We were given plenty of chips, way more than we had dip for, which is never a great sign. The cheese had a Velveeta consistency which I absolutely despise! The cheese was loaded on the top with almost no crab flavor. Toward the bottom there were whole chunks of crab...and you guessed it...now without any cheese! \n\nI ordered the lasagna which came with a salad. I ordered the Caesar salad. Wow, this was just embarrassing (for them). It was literally chopped Romaine with bottled dressing (I'd bet all my money - Ken's Steakhouse non-creamy kind). I had about 4 bites and just put it aside.\n\nThe lasagna. Well, remember that sauce with the calamari? That's what is in the lasagna! I actually had to send the dish back. I was so disturbed by this sauce that I HAD to ask what was in it. Well, tell me what you think - tomato sauce with cinnamon, and brown sugar. \n\nI traded it in for a sandwich. I just didn't know what to do. I got a veggie sandwich with fries. As a PS - bread was over saturated with oil but veggies tasted good. Fries were under seasoned. \n\nNot going back, but I think this place may be better as a lunch destination.
01
I came here for lunch during work. The food was decent but 2 issues, 1 major one. First - the water at this establishment is disgusting. My friend got water with ice and it was awful and so I got water without ice and it was just as awful. And I don't mean a slight aftertaste... it was very apparent to both of us that something was wrong with it. It tasted like metal or plastic. Which makes me worry that the water they use in cooking and other drinks like ice tea or lemonade is contaminated with something. Second issue, not as huge, but we both ordered a sandwich, and the waitress didn't bother to ask what side we wanted - We didn't realize it came with a side until the food showed up with fries.
01
My husband and I went to Presto on a Tuesday night around 6:30. It was very, very bad. Very bad. So very bad that I'm writing my first Yelp review.\n\nSummary: Some of the food was decent, but everything else is so so very very bad that it's not worth it. I will tell people not to go there and I will never go back.\n\n[The BAD.]\n\nThere was one guy playing hostess/waiter/bartender/bus boy, hitherto referred to as HWBBB. \n\nWe went there specifically to sit on the patio because the weather was awesome, but were told we couldn't because the HWBBB was the only one on staff.\n\nThe temperature in the restaurant was HOT. Stifling. Not normal. 70 outside, 85 inside.\n\nThe menu was schizophrenic. I had no idea what to order. Sushi, pitas, pizzas, steak. Plus a \""build a 3-course meal\"" option. I felt like I was reading the menu at Cheesecake Factory. \n\nThey played dance music? Which is just weird in a restaurant setting.\n\nThey were out of several things. I asked the HWBBB, \""What beers do you have on draft?\"" He said, \""We only have 2. We usually have 4 but we ran out of 2 today.\"" So I'm already disappointed and I don't even know what they have yet. My husband ordered a glass of Malbec and the HWBBB came back and said they didn't have it.\n\nMy order was wrong. I ordered a side salad in lieu of fries. I received an entr\u00e9e salad in addition to my meal, which still came with fries. I ordered a chicken kebob sandwich and received a beef kebob sandwich. We decided things were so bad at this point that I didn't tell the HWBBB of his error. I sucked it up and ate the stupid beef.\n\nThe beef was very pink in the middle and was of extremely poor quality. Maybe stew meat. I chewed each piece the point I'd realize it wasn't going to break down any further and then spit out what remained. I'm usually not such a disgusting dining companion but this place brought out the best in me. I kept wishing for a normal chewable digestible piece but ended up eventually spitting out every single piece of beef.\n\nWe had a groupon and when the HWBBB brought the bill we got lectured on all the items the groupon did not apply towards. Like alcohol (fine) and the $20 3 course meal my husband ordered, \""because that's already a deal, but I'll make an exception, just this once.\""\n\nWe settled the bill before the dessert from my husband's meal came. Our HWBBB was puzzled that we were still sitting there and eventually asked what else he could do for us. We asked if he could bring the dessert we ordered. \n\nThe apple crisp was like flour and sugar mixed with 3 apple chunks, stuck in the microwave on high for 10 minutes, topped with ice cream.\n\n[The not so bad.]\n\nThe beef tasted good, even if I couldn't chew it.\n\nMy husband's shawarma was good.\n\nThe tzatziki sauce was very good.\n\nThe pita bread was good.\n\nThe salads were ok.\n\nThe curly fries that came with our meals were reminiscent of Jack 'n' the box, one of many other places I dislike but would rather have eaten at.
01
We stopped in here for Dinner and it must have been an off night for them. I ordered a coke when it came it was very watered down. I commented to the waiter about the coke and his curt reply was \""I know, I get complaints about it all the time but nothing I can do about it.\"" I ordered a hamburger and when it came the bun was stale and the meat tasted freezer burned. While we were there the table next to us was complaining about the food also. Like I said maybe just an off night but we won't be back.
01
Eh.. \n\nI had the chicken alfredo; the noodles were hard, the sauce was thin. Boyfriend had steak au poivre, which turned out to be brown gravy dumped over the steak. Interestingly, the steak was actually really good. and the gravy was good too but brown gravy over steak does not make it steak au poivre. \n\nNot their fault, but their credit card machines were down for like an hour... they did comp us drinks while we waited though. So, let's make that a 2.5 stars.
01
OK, first they had lunch specials posted at we walked in which it did state it was lunch until server stated. The server took the order quick but the entrees too a while, I had smothered chicken...yummy NOT, instead of pepper jack cheese they replaced it with American cheese white and yellow, not melted, my guest had BLT soup without the \""B\"" bacon, they replaced the bowl with bacon this time and added a stalk of greenry...hummmm. The chef salad was a presto creation...a mound of meat and cheese that didn't look nice at all. I was till trying to figure out why service took so long it was on a few, I see why the couple outside turned around when they looked in, I wish I had. Also if you are using a groupon, etc. they remove the tax and tip (18%) from the total gift check which you pay them separate from the check and you cant order the three course meal which is $20 per person. Visit at your own risk, next time I will only do the bar and apps, but the HOT TEA was good
01
Restaurant dot com you've let me down once again. I've got to ask myself why do I keep doing this. I guess the good restaurants don't have to use coupons. To be fair we ordered the three steak options on the menu, all a huge disappointment. First we must of got the \""sell by this date\"" steaks because its easy to tell what a previously frozen steak tastes like. Second the New York strip was cut by the first day of culinary school student, coincidence Johnson & Wales is so close, hmm? No offense to Johnson and Wales but every school/university has drop outs. One side was about 3/4 inch, other side an inch, and was cooked to a shoe leather consistency. No excuse for an overcooked steak ever, and all ordered medium rare.\n\nAvoid this place even if free.\n\nOh yeah should of walk out when saw it was also a \""Hookah\"" lounge, seriously?
01
I'm simply not a fan of this place and don't plan on going back so let me explain why... \n\nLast fall, before a panthers game I came here and had a pretty decent lunch-I had a tasty buffalo chicken wrap with fries and two Bloody Mary's (yes it was one of those Sundays) and all was good. I left for the game with a decent memory of Presto. \n\nFast forward to the new owners and disappointed is the best word that comes to mind. First, I met a co-worker for a quick lunch, which meant I wasn't hungover or imbibing, so it was a much more objective assessment. I paged through a menu that has a serious identity crisis from mediterranean to American to italian pasta dishes to typical bar food and settled on a chicken gyro sandwich...when in doubt, I always go the specialty cuisine. When it arrived it had tzatziki on the side (good) and some weird, greasy dressing drizzled inside (not good). To make things worse, after my first taste, I almost sent it back to say I ordered chicken, thinking they gave me fish...but them realized the consistency was chicken with a really bad taste. \n\nNonetheless, I ate the pita bread and wilted greens I got for a side salad and split...with a stomach ache to follow. \n\nI really try to give places more than one try before writing a bad review but you couldn't pay me to go back for another try
01
Very poor service. Unremarkable at best.
01
I've been here quite a few times since i started working uptown. I usually get the sesame chicken and rice, which is just okay at best. However, today, I got the chicken and broccoli with rice and it was just bad. The chicken tasted suspect and the rice was mushy. It's too bad, they have a great location and everyone who works there is very nice, but the food is borderline awful. Today was definitely my last visit.
01
Seafood Noodle soup had slices of pork. The cilantro garnish wasn't even chopped.
01
The biscuits are to die for. Seriously. The bo berry biscuits are good if you want something sweet (and I mean sweet), but you can't beat just a plain, melt in your mouth biscuit. \n\nService is good, too. Can't remember a time when anyone's gotten my order wrong. You can count on them to get it right.
12
I did some research, saw great reviews for this place and decided to try while on a trip. I love fried chicken, biscuts and potatoes so thought this was right up my alley.\n\nI went for breakfast. The service was fast, but bottom line I wasnt impressed with the food. I got the fried chicken biscut with potatoes. The fried chicken really didnt have any great flavor or juiciness to it. Yes the biscuts were good. The potatoes were like tater tots. Not what I expected for breakfast and nothing better than the average tater tot. No ketchup? I went back and asked for hot sauce which made it all tollerable. It wasnt horrible, it just wasnt great. \n\nIf you're looking for great fried chicken I wouldn't say this is the place.
01
I stayed here for 2 nights while in Charlotte for business. It's a very nice hotel. The front desk clerk was very personable, friendly and accomodating. My room was really nice and spacious. I had a view of the city which was nice but I didn't get to really enjoy since I was not in the room much. The bed... Heavenly. The Westin is known for their Heavenly beds and it definitely was. High thread count sheets and fluffy pillows... the best night sleep I've ever had while on vacation. I thought about working out at the nice gym but the bed... couldn't get out of it. Room service was good, but expensive. $12 for pastries and fruit?! Well it is room service and when is that ever cheap? Had a nice stay and will probably stay here again if I have to come back to visit.
12
I stayed at the Westin (3 nights/4 days), during a recent business trip to Charlotte and have nothing but great things to say about this location!\n\nThe interior/lobby is very nice (modern/relaxing). Check-in/checkout went smoothly and the staff's attention to detail, was very professional, yet not overbearing.\n\nThe lobby/cocktail bar area was very conducive to not only getting together to \""defuse\"" after a day of training (great couches!), but this area was also friendly to those who's day cannot pass without hopping on the laptop to check e-mail (many outlets available in the lobby/cocktail area). \n\nI utilized the fitness center early every morning (which was no small task, as it was hard to climb out of bed, as the bed/pilows, were so comfortable!). I have become a \""treadmill snob,\"" and one morning, all (6) were being used, so I hopped on the ecliptic (sp.?) machine. I loved the interior of the fitness center as well. There are also free weights and other equipment available as well. I kept hearing that you had to pay $5 each time, but no one on the fitness staff ever approached me regarding this. \n\nThere is also a spa within the fitness center. I did not utilize this, but other coworker's utilized this opportunity.\n\nWe had our meeting within one of the conference rooms at the hotel. It was nice (modern), although as is usually the case, the room grew too cold on occasion, which was addressed by our staff, but with no noticeable difference.\n\nI noticed each morning, that our facilitator was met by the hotel staff to review the day's agenda, which I was very impressive. \n\nThe rooms were nice. Modern fixtures, with a fairly good-sized bathroom. The lotion and soap were great!\n\nThe Uptown area of Charlotte has grown and there are many great restaurants, within walking distance from the hotel.\n\nI had a great time and would recommend this hotel for a great getaway!
12
We recently stayed a Saturday night and I thought that the place was not very well organized... Our room had plastic cups, wrapped in plastic, like at a motel... not glasses. The dresser was dinged up and had a panel coming loose. Ordering room service breakfast was an ordeal, and came with 3 eggs benedict, rather than 2. \nThe gym was fantastic and huge, but the sauna did not work properly and never really got as hot as it should have. \nThe bed was really nice, no doubt about it, I slept much later than I normally can in a hotel. Before leaving the room, we called to have our car brought around.... the valet never got the message. \nIt's a beautiful hotel, it's just that the details are off and things are a bit careless. Maybe it's recession related. Maybe they will have to be more on their game when the Ritz opens this fall.
01
Westin is a chain, and thus you have expectations which in this case were met: comfortable beds, good in-room coffee, and a environmentally-unfriendly but very appealing double shower head. \n\nNow, for the reasons why this hotel fails for a 4-star (Westin) hotel:\n1. FOOD. The restaurant (Ember, Bar 10) is a pretty terrible and relatively expensive choice. Examples: Omelet = $18, and it is greasy, tasteless, and they used canned mushrooms; Breakfast buffet (the reason I got the omelet) is typically left to become stale and lukewarm; Dinner choices are typically salty (i.e. Fattoush salad) and greasy (i.e. sandwiches and burgers). I will say that the pancakes were excellent, but they are not the best (nor do they beat Hyatt's pancakes). \n\n2. LOCATION. While the Omni and other comparable hotels surround restaurants, shopping, and other area attractions, this hotels is 5 blocks from anywhere (even a pharmacy). Need I say more?\n\n3. SERVICE. No doorman, concierge has no good suggestion but \""Try Ember,\"" and housekeeping seems to come only when you are in your room. On housekeeping, I am also quite sure they do not even vacuum as some cracker crumbs I spilled were still there TWO days later. They also tend to forget some essential (i.e. washcloth or soap). \n\nIf this were a cheap, sub-$100 per night hotel, I would manage. For Charlotte, which is not terribly in demand, this hotel should be spotless, sexy, or at least charming. It is neither, and for that reason, I suggest one try other hotels before this one.
01
I absolutely hate this place. Not for the amenities as they are undoubtedly the best in the business, but when you have a problem there is no one to help you. On my last stay I tried for several hours on an off trying to contact someone about the A/C in the room, or just for information about about some of the amenities. No answer. When I did get through to someone I was rudely told that only one person was answering the phones for the entire place. BTW, no one ever showed up to fix the air. \n\nI also have a problem with a place that wants to charge for internet access. Even the mom and pop hotels offer free in-room wifi or wired internet and with what this place charges it should be included. \n\nThe last thing, you get dinged for 18.00 just to park and if you aren't careful they'll double bill you for it if you've prepaid for the room. Parking should also be included in the price of the room and if you want one of those guys at the door to park your car, pay the 25 bucks.
01
It is amazing to me that they always seem to have a concierge on duty but they are very content to let us wait for 20 minutes to check-in or out. I started staying here for business because I liked the design but i am constantly disappointed with the service. It took me three tries and 10 minutes on hold to confirm my room for an additional night (all while I was running a meeting of 20 people). The only group in that hotel that seems to have it together is the valet's. If only it didn't take me as long to check out as to drive from the hotel to the airport.
01
First, let me say that I travel frequently both domestically and internationally and have stayed in a variety of hotels. This is the first time I feel compelled to write a bad review. The hotel rooms were dirty and service was terrible. Bathroom had hair on the floor and smudges still on the mirror. I left a New Tempur-Pedic pillow in the room and called the hotel to recover it. Each time I was transfered to the security desk and they requested I call back later and see if housekeeping had turned the pillow in. After about 5 or 6 calls they did say they found the pillow and I had to give my credit card info to get it shipped to me. It was not my pillow. I called management and received a curt response that they would refund the shipping charges. (but they have still not done this 3 weeks later). I can only say that this hotel has zero commitment to customer service. I will never stay here again.
01
Beautiful lounge downstairs that doubles as a lobby/workspace and hotel bar. Great place to work, wait for someone, or hang out for a drink (my work team definitely had to do all three). \n\nThe rooms were extremely nice as well with amenities (fridge and iron, essential for a work hotel room). This location is completely walkable to the rest of the downtown area. They also sometimes have flavored ice water in the lobby which was a nice touch. \n\nMy only complaint was how overpriced breakfast was (the hotel bar was a bit overpriced, but not exceedingly so). $10 for an English muffin and a coffee? However, our server was very friendly and attentive - and they also give you your coffee in a to go cup after you finish your sit down breakfast. Nothing like 3 cups of coffee and a spare before you get to a conference.
12
I'm in a pretty unique position to write this review as I have a law school friend who stays here almost every weekend and the wife and I meet up with him most times. I've seen about 10-15 different rooms and we've hung out in the lobby spaces extensively, especially since we tend to start our runs from here on Sundays.\n\nI'm a big fan of this Westin. As others have mentioned, the lounge is very modern and chic, lots of marble and a really cool Zen fountain running the length of the bar seating area. The conference rooms are also on two separate floors adjacent to the lobby- great for easy access and they have separate elevator service that runs straight down into the parking garage.\n\nThe restaurant downstairs does a really mean breakfast buffet and their lunch menu is far from an after-thought- tasty grilled flatbreads.\n\nThe rooms are what you expect in any newer Westin- heavenly bed with mainly modern style furniture- clean lines and neutral earth tone colors. Bathrooms are done in marble with large mirrors and glass enclosed showers. Here's a hint for you- try to get a room or suite on the ends of the hallways- the showers have an extra window that looks out onto uptown- but the tinted glass makes sure others don't see in. The square footage in these bathrooms is also quite a bit bigger than a standard room.\n\nI also like the views from any of the upper floors of this hotel. Due to it's location on the edge of the uptown sky scrapers, rooms that face town have a great ariel view of uptown and/or Panthers Stadium. But even the rooms facing the opposite direction look out towards the light rail line and South End- on clear days you can see out to Carowinds at the state line. Really no terrible views here.\n\nMy only downgrade here is for the weekend crowds that flock into this hotel. Interesting people watching, to say the least, but the circular driveway gets way too crowded at times and entry/exit becomes a game of trying to move the puzzle pieces around until it all fits. Parking is also quite expensive unless you have elite status here, but then that's pretty much anywhere in uptown.\n\nExpect larger crowds for the bigger conventions in town as this hotel is literally across the street from the convention center. Convenient for guests but a slight traffic headache.
12
Exactly what you would expect from a Westin property. Nice decor, rooms are up to date, good location.\n\nThe lobby bar in a little unique with the waterfall thing. I don't know how close the uptown restaurants are from a walking perspective but a nice place to stay and have a meeting.
12
Like this Westin better than any I've stayed in. Lobby area is a large open space that gives me a travler-friendly feeling. Staff was over the top helpful and always friendly. Breakfast buffet was really nice each morning and bar area in the lobby was very modern and a nice place to relax. I found the rooms to a nice size, very clean and comfortable. This hotels proximity to the convention center was a tremendous plus. Only down side was the driveway and parking costs. Certainly goes on my lists of \""go to\"" hotels when in the area.
12
You had to pay $15 per day for Internet access. The beds were uncomfortable. The room keys did not work in the parking garage even though they claimed to fix them twice. The bar us hideously overpriced.\n\nWant a sode in the middle of the night? Gotta buy it from the gift store before it closes. 1 coke = $300. \n\nI will NEVER be back.
01
My recommendation? DO NOT STAY HERE if you have a choice. Depressing atmosphere and the staff is predominantly untrained and non-English-speaking. Room service extraordinarily expensive, e.g., $14 plus $6 delivery fee plus 21% mandatory gratuity for a bowl of oatmeal which would then cost about $24 without a glass of juice or even an egg! To add insult to injury, the only restaurant in the hotel sucks. No ambiance and food is inferior and unhealthy. No concierge. If you need to take a cab to find a meal, the hotel bilks you on taxicabs. When doorman got us a cab, it cost $7 plus a tip. For the same ride back to this awful hotel it was only $4 plus tip, without the hotel's ASS-istance!! The Hilton would probably have been better or perhaps ANY of the other hotels. Only reason I gave it two stars is because the gym and locker room were fine.
01
Don't waste your time staying here if you are a business traveler. The Internet is awful and they don't support iPhone or iPad \n\nSo many better options around
01
I stayed three nights at the Westin with a group for a conference. The staff was courteous in all of my interactions with them, which were few. The room was tiny for the amount of money that we were paying, but it was clean. \n\nI was a bit upset that their website advertised in-room refrigerators, but the only fridge was the mini-bar which required a hotel staffer to open (and which was labelled as being 'not for guest items'). Having specific dietary requirements, I had planned on using the fridge to purchase small items that i could snack on during the conference that I was attending. \n\nI was also extremely upset at the cost of the dining options at the Westin, as well as the charges for *every* service that they offered. This hotel was a bit of a splurge for me, even sharing it with some friends. Two cups of coffee per room per day, extras can be purchased. Internet (slow!) only available in the lobby, in-room you have to pay for it. Ridiculous charges for room service, and the cost of the food itself was astronomical! NINE DOLLARS for a bowl of oatmeal in the morning, or $20 if you wanted the breakfast buffet. I would have been happy to pay $10-$15 for the breakfast bar, but $20 is way too much even for a 'resort' hotel. \n\nNext time a conference I'm attending is in Charlotte, I'll be looking at other properties in close proximity to the conference center or staying further out and riding the train in.
01
I was impressed with this place. Though busy for a wedding, they said they had open rooms on the top floor and were happy to move me \""for a better view.\"" Well done! I had a beautiful, large room on one of the top floors with a city view. Very clean, spacious, with a ridiculously comfortable bed and muscle-melting shower. Paying for internet did kind of suck. Parking garage was a bit confusing. But small details. I was passing through on a long drive and I was able to rest and relax quite nicely here. If I had the extra time, I would've stayed another day. The staff was always courteous. The following morning, one of the follow guests suffered a seizure on the hotel lobby and the matter was handled quite calmly and professionally by the staff. Kudos all around!
12
This hotel is so swanky! It looks so cool outside with their chic building design, concierge service, and a lot of the amenities you'd expect from such an establishment. So why the low rating? I'll elaborate!\n\nThe positives? My room on the 25th floor had a pretty cool view. The beds are super comfy and fluffy. The rest of the room is just okay. The room and bath I'll be nice and call cozy. There's free wifi, the ubiquitous minibar with astonishing prices, and a nice breakfast.\n\nHere's the bad points. Staying here treats you to surly employees that don't even look at you when answering a question. I mean seriously why you gotta be so mean to me after I checked out?! I asked if I could get my parking validated since I didn't have a room key to get out for free anymore, and parking is some ridiculous price of about $7 per hour. So preoccupied with his little computer screen he was that he didn't even look at me and waved me off with a we don't validate parking here, pay the machine on your way out. Seriously? I know I look a bit young and my clothes were kinda grungy when I left but the housekeeping when I first got here was nicer to me than you were. At least she made sure I got to where I was going when I was looking a bit lost.\n\nSo I ended up paying the parking fee of $7, but I think I'll be heading to the Ritz Carlton in the future where I'm sure they'll at least treat me with some modicum of respect instead of treating me like I came in off the street begging for some change.
01
Stayed here for about 3 days since there was a conference going on.\n\nI would say it is in a pretty nice location. Located at the end of Uptown (?), I did walk up Tryon and College St. a bit to check out the rest of the Uptown area, and it was no more than 10-15 minutes walking to the different restaurants.\n\nFor a Westin, it is one of the newer ones I've been to. Westin really knows how to design their lobby and create a spacious setting. The lobby is relaxed and oddly welcoming, which you can't really say about a lot of hotels.\n\nThe staff was courteous and we checked in with no problem. The rooms were a nice surprise as it is fairly spacious. All the usual amenities are there, such as internet, LCD TV etc, and who doesn't love the Heavenly bed and the shower heads?? Although one thing I didn't like was definitely the lack of a mini-fridge. They only had the mini-bar fridge and you have to request a key to unlock it. Even after you do unlock it, there's no room for you to put anything there, and I was too afraid of getting charged if anything was moved.\n\nInternet does cost around $13 a night, which is fairly high, but at this point, I've accepted the charges for internet is an expense I will be paying.\n\nThe gym at this Westin is amazing. The gym is connected to the pool with a \""refresh area\"" after you swim. The gym itself is quite big, especially for hotel standards! Bikes, elliptical, plenty of treadmills, and a few weight-training machines. All the cardio machines have their own TV and if you have your headphones, you can just plug it in. Even if you don't have headphones, they have disposable headphones there that you can use for free! They also provide fresh towels, as well as water dispensers. I definitely took advantage of the gym while I stayed there.\n\nAs for the conference space, it does a pretty good job, with plenty of meeting rooms and ballrooms. Of course, the conference i was attending only had several hundred of people, which isn't that big for a conference. Caterting was done right near the escalators.\n\nI didn't eat the restaurants on location since most of the meals were taken care of by the conference but I did check it price... and I would definitely venture out and explore the city a bit. For the same price, I could probably check out a nice steakhouse around the area.\n\nWould definitely try to stay here again next time if I'm able to visit Charlotte again!
12
I've been to better Sheratons and what hotel sends staff to knock on the door at 8:30pm telling me that I'm playing my banjo too loudly. Never happened before and I'm in the thick of bluegrass country.
01
Hubby and I like to hang out in Charlotte on the weekends, and this is definately a great hotel. If you want to relax - it is suitable, but if you want to people watch and have a great drink - the lounge works too! \n\nThe rooms are always the same - clean, cool and with a descent view of the Queen City! I have called ahead, and booked through the reservations line - and this is the only complaint I have. \n\nOne time I visited, they did not have my reservation on file. The front desk obviously does not share the information that the main booking line has. They had actually reserved a room in Columbia, SC in error - then charged us for not showing up !? \n\nEverything was resolved a week later so we got over it! \n\nAlso, if you stop in the bar on the way out, or just chill down there to enjoy the view -- you just might run into a celebrity. I refuse to name drop, but we have spotted a couple of celebrities there, and they are usually pretty friendly !
12
Beautiful view from the room and the BATHROOM !!!!\nStaff was very helpful, Rooms clean - Embers restaurant food good but limited menu. \nAll week the ice machine on floor 23 and 24 did not work. Called front desk but problem was never fixed - the whole week. Also they working on the pool deck area so we could not go out and relax on the deck on some of the most awesome sunny days.\n\nThe maids did and awesome job every day !
12
I love Starwood brand hotels. This Westin is a very well run hotel. I have stayed here several times for business. The service is excellent. The rooms well done. The catering is outstanding. The restaurants and bars are well done. The location is ok with a quick walk to the heart of Charlotte. Stay here you won't be disappointed.
12
Great location especially if in town for a Panthers games. Clean rooms, comfy beds and nice staff. Late night lounge / bar scene is pretty good as well. Been here about 10 times and I'll come back again.
12
Great hotel. Bed was comfy, room clean and the bar relaxing. Kudos to Brian (front desk) and Jarrell at the bar - great staff! The view from our 25th floor was fantastic. Would definitely stay again!
12
I went to an event lasy night at the Westin Hotel, its a yearly event that has been hosted at the westin for years. This year was smaller than the past due I think mostly because people are not happy with the continued issues of under staffing at the bar. It took about 30 min to get a drink, and once again they ran out of vodka. I would think because of past experiences with this group they would be better prepared. There was so much lost revenue, last night because I saw a lot of people including my group that just left and went elsewhere to get a drink.\n\nThe main bathroom off the lobby was one of the most disgusting I have encountered. one stall was roped off with no toilet at all, there was a broken bottle in the other shattered all over the floor, no towels, and one had overflowed. Wouldnt you think they would have an attendant check on the bathroom on occasion.\n\nMy recemendation is step it up Westin, I assure you I wont be back unless you do..I hope this group considers another venue, want that wants the business, as it seems the westin is not interested..
01
I wanted to give it three stars because the lobby was so great, the bar and bar staff were awesome and the beds were comfortable enough. But for the rate that we paid the cleanliness of our hotel room was unacceptable. There was a massive stain in the middle of the floor and left over beverages from the last occupants, and a stain on the comforter. Big disappointment...try the Hilton.
01
In Charlotte for conference. Everyone has been incredibly nice, and helpful. Good location. Walking distance to other hotels, shopping and dining. Next door to Charleston Convention Center.
12
Okay, from a distance this looks like a nice hotel. But Its definitely not worth the money. The pool is made from the same material as a shower in a mobile home. Its long(ish) and not wide, with its deepest point at 4 ft. The other half of the pool is 3 feet, so you can't swim laps unless you want to hit the bottom. The fitness center lacks a fan, so working out gets too hot. The room itself has a nice view but seriously all it is is a bed and a shower. There's nothing all that nice about this $300/night room. There is nothing included: no breakfast, no drinks, a water bottle in the room costs $4, internet for ONE device is $12/day. With that price, Id expect much much more. I feel like I should only be spending maybe $100. The only reason why they get away with this price is because its conveniently located next to the convention center. Otherwise, I will never stay at this place. They nickel and dime you everywhere you turn!
01
My husband and I were here for a wedding and it happened to be the same weekend as the Coke a Cola 600. So, there were a ton of people and we were always greeted with a smile and even given an early checkin and late check out. Our room had an amazing view of downtown, but I did notice that the comforter was not clean. I'm hoping it was a coffee stain. Minus that everything was up to par and would live to stay here again.
12
I am only giving them a 5 because of the service I received. I have stayed here before and the rooms are always great and this time I unfortunately got a room that must have had a party in it. Stains on the carpet and the walls were damaged and marked up.
12
So I've stayed at this hotel several times now. I really enjoy the convenient location to the light rail. There are several good local spots to eat at just off the light rail's route. The breakfast Buffett in the lobby is expensive, but pretty good. I've had drinks at the bar down stairs, and let me tell you that you'll be paying full price for under poured cocktails. I've never had an issue with the staff. They've always been helpful and friendly. They have a car service available out front, so you can roll in style, for a price. If you have the extra cash, not a bad spot to stay.
12
We always stay here when in Charlotte. \nI've always had a clean king room and friendly, efficient service. Full service Starbucks coffee downstairs in the lobby. The room has free Starbucks medium roast coffee, with coffee maker in your room. \nA mini fridge and safe are built into the dresser the TV sits on.\nThere's a make-up mirror, hair dryer, iron and ironing board in the room too. \nThey have a good breakfast buffet in Embers. It's a bit pricy though. \nHaving the affordable light rail (it's NOT FREE) right behind the hotel is VERY Convenient too. You won't have to take a taxi to get to the Time Warner cable arena. But if you need a ride they offer towncar service out of the hotel for a decent rate. \nThere's convention space in the hotel and the Charlotte convention center is right next door. \nBe sure to sign up for the SPG rewards so you can earn a free night at an SPG property.
12
Great Stay During Business Travel in Sept 2013\n\nClean, modern, comfortable bed, good gym, indoor pool, two bars, a Starbucks in the lobby, and great downtown location.\n\nSide Note, the architect of this building is very cool.
12
I am writing this after my horrible Omni experience because now I appreciate my experience here even more. The staff are great and I had a very wonderful experience. I didn't get that intrusive uncomfortable feeling like I did at the Omni. The room was very modern and their electronics were up to date including the ipod deck and the mini bar. The room was CLEAN and large just like the bathroom. And the view from the large windows was beautiful.
12
An architectural site, this is one of the better Westin's.\n\nPros:\nGreat restaurant, food is creative and tasty\nLocation in the middle of downtown Charlotte\nGreat for the price\n\nCons:\nRooms a little bit on the smaller side\n\nOverall, a great stay
12
Stayed here for a week for a conference in town, and it was like home away from home. I had a very comfortable stay. Location was great. I was able to walk around the downtown area with no problem. The restaurant on the first floor was very good, and I ended up eating there almost every night. That, and also I couldn't really find other \""healthier\"" options in walking distance. The bartenders at the restaurant/bar were also very nice. One bartender in particular (and I forgot his name, sorry), on my last night of stay, gave me free drinks, which was very kind of him. \nThe gym was clean and spacious, and also empty most of the time, which I loved. \nThe wireless internet, on the other hand, was unnecessarily expensive ($15 per day? WHY??) and slow. \nI used their room service for breakfast twice (I was feeling lazy)- also tasty and you can find \""healthier\"" options on the menu. \nTheir Starbucks in the lobby, however, was closed a lot of times, and the closest coffee place was about five blocks away, which was a bummer..\nBut all in all, if I ever make it back to Charlotte again, I would most likely stay at the Westin again.
12
Great place. Accommodating and the staff was awesome\nI had an incident yesterday. They had some sort of rapper or hip hop artist staying in the room next to mine. They were being loud, a lot of cursing and shouting, many doors brig slammed. And this occurred in the room (which was next to mine) and in the hallway. It went on until late at night (4 am)\nI felt unsafe and not comfortable calling security. I should. Retaliation was my main concern. I expressed my discontent this morning and manager gave me the possibility if late check out, which was nice considering my flight is schedule to depart at 6 pm. All and all it was good, however I would recommend to ANY hotel that have guests that are prone to kiss behave and not obey the rules to either NOT have anyone stay in t contiguous room (or on the floor at all) or to warn them prior to checking them in.
12
I love this hotel. Love love love. I stayed years ago for business and was impressed and recently stayed for a wedding weekend and was not let down. The staff was super nice, the car service was prompt, our room was nice and the location is great. My only complaint was the A/C in our room was acting really wacky and not coming on and the drinks at the bar (which the patio is a great area outside to relax) were kinda pricey.
12
One word \""heavenly\"" beds. Need I say more. I'm a fan of Westin everywhere I travel. The beds alone make it a good stay. This location is ideal, right in the city center. Walking distance from EpiCenter and far enough away from the noise.\n\nThis Westin was as expected. The staff were friendly, but as another yelper stated. They didn't go out of there way. Being a SPG gold member, we were put in a superior king room. The view of the city was amazing from the room.
12
Need a place in Charlotte to get black out drunk without fear of waking up missing vital organs? Than the Westin Charlotte is the place for you. Was witness to an amateur drunk who passed out. Rather than doing the typical bounce and toss the staff gave genuine care and concern to the help him through the this moment of self reflection. One employee went so far as to ice his neck in hope to help him sober up, if nothing else at least remeber his name. Even when the EMTs arrived and drunk punches were thrown the staff stood stoically ready to show their support for their customer. So, it became a dinner and a show. Five stars. NERD RAGE!
12
A beautiful hotel with accommodating staff and good amenities. The catering is splendid. The food is fresh and REALLY good! I don't need to say anymore than what has been said about the beds. Just the best there is. Bathrooms are modern and clean. Charlotte's beauty can be seen out my window. Stay here!
12
I can only speak from the experience of staying here for a recent convention. Several conferees and I had issues with the staff during the event over displays and services. Due to the nature of the event (romance novelists and readers) I got the impression they hovered close in case we decided to cause trouble. I did not find the venue pleasant.\n\nWhile my room was clean, I think the bed aggravated my back pain. I also understand a number of conferees who drank the water experienced discomfort and sore throats.
01