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Great location for someone new to the city. Your right in the middle of it all! Within walking distance of Charlotte's great bars & restaurants. The staff was very accommodating. | 12
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Ehhhh...not so much.\n\nWhile the building, level of service, and rooms were in line with a typical Holiday Inn, the staff and management committed an egregious offense against me - a returning and Priority Club customer.\n\nBrief summary of my horror story - \nWe check in, we get the wrong room. They move us, give us keys to a filthy room. We bring that up and leave for the day for them to clean it.\n\nWe get back to the room, and I check my bank account and find a significant amount of money missing - $329. After spending about an hour on the phone with my bank, we trace the charges to the Holiday Inn I am staying at via the card that I have left for incidentals.\n\nDespite prepaying for the room, we've now given the Holiday Inn about $600 for a two-night stay in a $110 / night room.\n\nFurthermore, the banks had closed so I couldn't transfer more money into my checking account until after the weekend. It wasn't that I didn't have access to cash, but I had financial fraud to deal with on what was supposed to be a fun weekend with the guys.\n\nWhen I bring it up at the front desk, I am immediately given run around. They pull up my info on their computer, and gasp as they see their error. The staff wouldn't take ownership of their mistake, they simply blamed a computer error. I finally get a manger who says he'll deal with the issue, and I don't receive any further communication, as I'm pretty sure he wasn't planning on working during the weekend.\n\nThe next day of my stay I call the front desk again, and demand answers. This manager was a bit more assertive in handling the issue. She spent time on the phone with my bank, and then my bank conferenced me in as we searched for a way to overcome Holiday Inn's costly error.\n\nAfter dealing with this issue for about 5 total hours, it becomes apparent that there is no way my money will be returned until after the weekend. I demand to only pay half of my hotel bill, which is immediately granted. By then I was tired of dealing with the issue and took their bill reduction as adequate compensation.\n\nUltimately, don't use a debit card to pay for incidentals on a hotel room, because hotel systems may automatically withdraw an egregious amount of funds from your account, which could cash screw you for the weekend. \n\nAlso, DON'T STAY AT HOLIDAY INNS because the staff and management is comprised of lazy, lying, and incompetent thieves.\n\nThat is all. | 01
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The Good:\nThis place is in a pretty prime location downtown as it is located to some of the best eateries downtown (Merts, Pita Pit), a few blocks from Bobcat Arena, walking distance to Bank of America Stadium, and a stones throw from the heart of Charlotte (Trade/Tryon). \n\nThe room had an ipod dock which was a nice touch.\n\nThey seem to operate on the honor system when it comes to receiving more room keys. I stumbled downstairs at about 2:30 in the morning, asked what room my party was staying in and was promptly given a room key.\n\nCollege St. turns into a ghost town at about 2:30 at night, so it is very easy to make your way back to the hotel from the Buckhead Saloon, which if situated anywhere else would be an inadvertent vehicular manslaughter waiting to happen.\n\nThe Bad:\nSee Austin J's review regarding payment policy and competency of front desk. At least worth -2 stars.\n\nTheir televisions could be called outdated... at best. I am fairly confident that their analog tv's will go the way of the dinosaurs when the changeover happens next year.\n\nThe beds. This is not 18th century America. People no longer reach maximum biological size at 5'8 160 pounds. Don't advertise a room as comfortably accommodating four when it would be a snug fit for the cast of Little People Big World.\n\n3 years ago I was charged $80 dollars for a flower pot that I ALLEGEDLY broke. | 01
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This is the second time that my husband and I have stayed at this hotel. Both experiences have been terrible. The staff is very rude and does not go out of their way to smile or go the extra mile. The decor is bright and nice, but it is not maintained very well. The lobby could use a good cleaning. Also, there is a $15/day charge for parking at this hotel. The location is great, you can walk to pretty much anywhere, but it is very noisy even on higher floors. We were mostly disappointed because we got a double room for Valentine's day and when we asked to for a king room, J.J. told us that we had booked online so we got whatever they had. We felt like we were treated as second rate citizens because we had booked online. Then when we got to the room, the faucet was so loose it fell over. It was fixed promptly, but made a bad first impression. Neither time my husband and I have stayed at this hotel have we had a good experience. I would strongly recommend staying at one of Charlotte's other nice hotels if you want a good experience. | 01
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This was one of my favorite hotels I have stayed at...mainly because of some key ingredients to making a trip great - Concierge, the room, the rest of the staff present.\n\nThe Concierge was more than happy to guide us to where great places to hangout and party were. He not only directed us, but gave us comp (free admission) cards to more places than we could possibly go in one night, leaving us with many options. In just the bar, and club that we actually did go to he saved us over $30 in just cover costs. BOOM!\n\nThe room was large and spacious, the gentleman who checked us in at the front desk was more than accommodating by putting us in a king room. Great bed and great view. Lots of TV channels and free wi-fi. Couldn't ask for more! \n\nThe hotel staff was incredibly warm, and welcoming...Everyone. I mean it! The valet, the front desk people, the Concierge, and even one of the managers. They really, really took care of us and I am thankful for that!\n\nWhy no fifth star? This place really needs to figure out the PARKING ISSUE...It is a $15 a night to park, which is not a huge deal when you are in a great location but what a pain in the ass to get there! Once you park your car you go down an elevator, then walk about 200 feet to the entrance to the hotel, then walk another 200 feet to another set of elevators up to your room then walk another x amount of feet to your room. Not convenient at all! There should be a way to go from the garage to your room, or something to that effect. Or charge less for parking!\n\nOverall, I'd stay there again - great experience! | 12
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Recently stayed at this Holiday Inn location for a business trip and was pretty happy with it. The location is great and the room was pretty comfortable. Free Wi-Fi is very nice since so many hotels now charge you a fee. It was walking distance to many restaurants and pretty much in the middle of everything. If I were to come for a personal trip, I would probably still stay here if the price is reasonable. | 12
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I stay in 3 to 4 hotel rooms a week so I am not too picky when it comes to beds but these were terrible. If I'm going to pay $160/night I at least want a decent bed. And this may sound weird but the toilet seats were too small (and I'm a small guy). The rooms were clean but I would not stay here again. | 01
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We had a great experience here: helpful staff, clean room, comfy bed, free WIFI, and plenty of security. My only complaint was that silly basin sink located at the entrance to the room.\n\nThis hotel is marvelously situated within walking distance to some of the best entertainment and dining in town. | 12
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I hosted a bachelorette party for my sister at this location and overall everything was wonderful. There were a few customer service issues I had that I'd like to mention so that others are aware. \n\n1- I booked the block of rooms 3 months in advance via the 1-800 number on the website. I have a military ID and requested the military discount. I was given the discounted rate for all 5 rooms and was told I only needed to present my ID upon arrival. Unfortunately, when I arrived the girl at the check-in counter told me that I could not have all 5 rooms at the discounted rate, that I could only have two of them. I pitched a royal fit and 40 minutes later they gave me all 5 rooms at the rate that I was quoted. Bad way to start a fun occasion.\n\n2- I emailed back and forth with Tracy Bernstein about specifics that I needed for this gathering I was hosting (iPod player, Microwave, Fridge, Early Check-in). I was told these things would be ready and they were not. We never got the iPod player, Microwave or Fridge. Bad customer service, Tracy.\n\nNOW, I'd like to tell you about the wonderful things at Holiday Inn City Center. \n\n1- Very clean and modern. I loved the decor and it made great back drops for my photography.\n\n2- The rooms had adjoining doors which made it very easy for our guests to mingle.\n\n3- Jay Jay at the front desk was so friendly and helpful. He arranged a private limo service for us beautiful ladies for a great price. I've been told he has the \""hookup\"" so make sure you get with him if you need anything special. \n\n4- Adam is the food and beverage manager and he was so good to me. He offered to bring a 6 foot table in to our room with table cloths for FREE. Are you serious? FREE? He even came by the room to make sure we got all that I requested and warn us about the no noise policy starting at 11pm. We very happily toned it down by that point. \n\nThe stay at the hotel was wonderful and the event was great. I really appreciate all that helped me at the hotel to make this event special! | 12
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AWFUL!! i booked a hotel room here for New Years Eve and was not told that it was a non-refundable pre-paid hotel room! 1 month after i booked the room and 1 month before I was staying there my credit card was charged for the room! I was treated like an idiot by Carmen who answered the phone. She kept saying that I should have known but I would not have been so upset if I had known the hotel could charge my card any time they wanted!! Make sure whoever you speak to tells you everything when booking a room!! Would not recommed this hotel solely based on the way I have been treated!!! | 01
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We had a series of misfortunate events take place from the moment we arrived, all the way through to the time we left. It's actually quite sad because I'd like to share the information, but I'd rather lick dog poop off the bottom of my shoe than waste another moment of my life on this place. It's awful and we won't be going back. The worst of our experience? Let's just say that the hotel employee who used his master access to open up our room, while we were in it, with the privacy sign on, pretty much sealed the deal here. If anyone's had theft problems, this may be why. Hotel staff was quick to throw out \""sorry\"" for each thing that went wrong, but we strongly suspect nobody meant what they said. (I didn't want to give this place any stars, but one star is needed to submit this review...) | 01
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Steer clear of this hotel. Mediocre rooms but very unpleasant service - they do not honor reservation requests and have nothing but excuses. Bar is way overpriced. There are MANY choices in Charlotte - do not consider this hotel as one. | 01
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Beware of this hotel... Under renovations until December 30, 2014. New RF ID keys and I have had to get a new key 3 days in a row! \n\nThe middle elevator has been known to get stuck or doors not even opening.... Things to just be aware of! | 01
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Went here yesterday to experience what it's like in an indoor waterpark. Overall it was nice except everyone had to exit the water not once but TWICE. Let's just say not everyone swimming doesn't have bladder control. Anyways, food/snacks are surprisingly cheap with a decent menu. Can't imagine what it's like in the summer. Admission is cheap to (especially if you're a county resident). | 12
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We went on a Friday and it wasn't too busy. We all had a wonderful time until the end. We were in the womens locker room and even though they had a family locker room there were little boys there about 6-7 years old changing in the room too and one walking around with no clothes on. I had my little sister and did not appreciate it at all. When I talked to staff all they asked me was if they had autism? It doesnt chnge anything.Come on there was a family bathroom right there. And they didn't seem too concerned about my complaint. And the bathrooms were nasty. But if you don't use the locker rooms or bathrooms it is good. | 01
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Visiting out if state. Needed something to do on short notice due to bad weather. My daughter (6) had much fun. Not tall enough for the big slide (48\""), but she was not fazed.\n\nThe accommodations in the shower/bathroom left something to be desired, e.g. hooks in the shower stalls, perhaps locks to rent for the lockers? but it was nice. \n\nNice staff, bathrooms were nice (until a jerk put swim diapers in the centrifuge for drying bathing suits), and the pool was clean (and heated). Cheap admission and snacks. We would go again if we were in town and needed something to do if the weather were to be uncooperative.\n\nGreat to see a community center like that and tax dollars put to great use. I'm envious; I wish we had something like that. | 12
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As others have mentioned, it does seem a bit creepy deepy to a) review a cemetery and b) also see the categories for this location as \""Funeral Services & Cemeteries\"" AND \""Active Life.\"" However, that's a perfect description of Elmwood Cemetery. It is a stunning space of lush green grass, ancient trees and flowering bushes and home to some of the oldest resting places in Charlotte. \n\nDuring the daylight hours, this space is a breeding ground for dog walkers, joggers and pensive, respectful photographers. The winding roads are great for anyone who needs a bit of exercise and many of the gravestones are quite beautiful and interesting. Many of the folks buried here were from the same well-established (old money) families who still reside in Charlotte today. \n\nWhile it may seem odd to schedule a run in a cemetery, I promise that you won't regret it at Elmwood Cemetery. It's picturesque, interesting and, of course, quite quiet! | 12
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Great place for a bike ride. Super close to uptown. Could definitely bring a bottle of wine and make it a picnic with the use of a little discretion. | 12
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This is a nice place with ample amount of space to study, read, or just play around on the internet. The establishment is full of great books, probably the biggest selection that I have seen since being a student at Appalachian State University. If there is a line for the computers they only give you an hour to be online, but this is usually not a problem. Everyone keeps pretty quiet and I would recommend it for studying or an afternoon read. | 12
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Full o' bums....er...the less fortunate...who camp out inside to either sleep or use the restrooms to bathe in. Plenty of other sketchy people who don't look like they're there to read. If perverts had a chip implanted in them, the device used to find them might target this location as Ground Zero from what I've heard horror-story wise from others.\n\nToo many floors for a library but a decent selection. I only care for this one since it's so close by my work. I do all of my lending online and have my book ready and waiting for me when it's available near the front counter so I don't have to venture too far inside.\n\nFor others, you would have to contend with finding parking or riding public transportation. \n\nNot really worth it.\n\nYour pal,\nWalter | 01
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This is my first time visiting Charlotte. ( A three-month stay) I was very surprised that 51 books I may read are in the Charlotte-Mecklenburg Library system. True enough, someone from Los Angeles (like myself), New York or Boston would not be completely delighted with the range of subject matter, you can find something. Upon entry and departure, I enjoyed reading the quotes on the pillars. Happy hunting!\n\np.s. A word of caution, bring a sturdy bag from home to carry your books. The library hasn't designed their own bags and give those flimsy ones from the grocery store.\n\nThis location is closed Sundays and Mondays during the summer. | 12
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I use the MAC for lap swims. They have 6, 7 & 13 foot lanes. There are plenty of lanes and over a month of going there I haven't had to share a lane once but even if one did have to share, they are generous lanes with good marking on the flooring. The water is cool; perfect for a workout but if one wanted there is a smaller warm pool as well. \n\nThe great thing is that you can pay $5 as a county resident for single visits. It's only a few dollars more for non-residents so if you are visiting from out of town and want to keep your training going, stay at the Hampton or the Hilton for easy access to the MAC.\n\nI have to admit that the facility is old. The locker rooms are grimy and dirty with old fixtures but there are plenty of lockers, showers, stalls and spacious to change out. The number and size of lanes makes up for the small amount of time you spend in the locker room and outside of the pool. | 12
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Finally, we found a place that has everything we want! A relatively shallow pool so I can practice my not-so-good backstroke, a deep pool to swim laps and get that water cardio, a cool water pool with 6-8 lanes, a heated pool, and best of all, an adult-only HOT TUB!!\n\nThe pool itself is really clean and the water is very clear. There were plenty of lifeguards around, and a group practicing scuba diving on one side. The warm shallow pool had a couple instructors giving swim lessons. I particularly liked having so many windows through which I could watch the rain pour while I happily swam in my heated pool and some cool artwork around the big pool. The hot tub is really nice. At first, coming from the cool water pool it felt too hot, but as my body got used to it, it felt great. They also have a fitness center which we did not try.\n\nThe locker rooms are pretty decent for a public pool. They were clean, had plenty of lockers, hair dryers, and a tiny dryer for swim wear, which I absolutely LOVED.\nIt costs $5 for adults if you are a resident of CharMeck and a family membership is $53 a month, $48 if you choose to draft. | 12
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I like to think of myself as an appreciater of art. I've loved the Museum of Modern Art in New York City, the Art Institute of Chicago, The National Gallery in London, and, of course, the Smithsonian in DC. Upon moving to Charlotte, we decided to visit the Museum of Crap + Design (er, Craft + Design) one afternoon (it's free between certain hours on Tuesdays) to check it out. We quickly breezed our way through it, as what we saw were mostly sticks and twigs stuck into things. It was not impressive by any means and not \""art\"" in my book. I'll stick to Charlotte's Mint Museum of Art if I want to see something artsy. | 01
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I'm a big fan of the Mint Museum of Craft + Design. Their exhibits always feature beautiful works. I really liked \""Possibilities: Rising Stars of Contemporary Craft in North Carolina\"" in the summer. Like Mindy W., I particularly liked the work of Anne Lemanski. Her art involves three-D constructions of animals using politically charged images. Right now, there is also an avant-garde jewelry exhibition at the museum.\n\nIf you're new in town, appreciate art and are looking to meet people, I'd recommend checking out the Young Affiliates of the Mint. It's a social group for young Mint supporters. They have fun parties and monthly happy hours on the roof of the Mint. It's a great venue because you're in the middle of Uptown's skylines and have a really unique view of the city. | 12
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My daughter will be leaving Queens after this spring. I feel like we were duped. \n\nThe school is a publicity machine with nothing behind it. The students have no sense of community, and the neighbors hate them. My daughter has had terrible things said and shouted at her by the supposedly \""charming\"" upscale people with their \""beautiful\"" homes. The neighbors hate the school and take it out on students.\n\nThe school does not care about students once they have enrolled. They nickel and dime them for every little thing. There is no social life on the campus or near the campus. \n\nMy daughter says that the morale of the teachers is awful. Two have talked about what they make and how it is insufficient.\n\nMy daughter has older friends who did well on their SATs and had good grades and cant get into graduate school. There is no network to help with jobs, except maybe nursing.\n\nDont send your child to Queens. | 01
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I received my BA some time ago and was poised and ready to go to grad school to pursue a career in academia, either Literature or Creative Writing, but then life happened and fast forward seven years and I had a ton of work experience and traveled abroad but was still missing something in professional life. So I started hunting for jobs and kept running into the same problem--all of them required an MBA.\n\nNowadays, an MBA is what a BA was 10-20 years ago. It's kind of the standard now. To even be considered, you have to have this degree, so then I set out about finding a place that wouldn't only give me classes but give me the intangibles that set exceptional people apart from the rest.\n\nSo I looked at Wake Forest, and I looked at UNCC, and I looked at Chapel Hill and found the same trend--they showed me all the bells and whistles of their program (the updated technology, the facts and figures about success rates, the name dropping you could do), but none of those programs really had substance. I'd take some classes, learn enough to get good grades, and I'm done.\n\nWhen I visited Queens, not only did Dean Shiffler present the school in a positive light (which is expected), one of the current students did. Unsolicited. I was walking around the grounds, struck up a conversation, they were in the program I was interested in, and he gave me the run-down. It was an honest assessment, and that meant more to me than anything else.\n\nI'm in my second year now in the PMBA program, and I'll tell you this--I will never regret this decision. I still have a ways to go, but I've learned more than just finance and stocks and bonds and amortization and cost/benefit analyses and all the other information you'll learn in an MBA program. I've learned about myself. I've discovered that my vision for my professional path was almost non-existent and I was at a point in my life where I was going nowhere fast. They truly invest in you here. It's a small school, which is just what you need. It's competitive, but rewarding. Students really build a community here. You're not just a number--professors remember you by name (or at least face), they're accessible, they listen, and most importantly, they approach their jobs as a person first, and a \""Dr\"" second. \n\nI'd be willing to speak to anyone about the PMBA program at Queens; I have learned some invaluable lessons already as a result. Aside from the beautiful campus, you get a sense of belonging here--Southern charm at it's best. I'm really proud to be a (graduate) Royal, and you should definitely consider Queens. | 12
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THE BEST place to get coffee in Charlotte! Clay, Phoebe and the rest of the staff will do their best to make you welcome! | 12
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Facility OK. Shipping is horrible. Bring on the Brown. While the place is OK for copies and such, Fedex shipping is worse than the post office. Slow and often laden with problems. UPS from now own | 01
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I had an absolutely horrible experience today at this location. I brought in 2 reams of multicolored neon documents that I had already printed and needed to be cut into 6 panels. I dropped off the documents around noon and was promised the cuts to be completed by 4:30. I arrived at 4:30 to find that 30% of the panels I needed cut out were ruined. Completely cut through the printed area because the employee had mistakenly turned the first few sheets around the wrong direction so the rest of the ream was cut beyond correction.\n\nThey offered to reprint and use their own paper and claimed it was the same multi-color neon that I had purchased at office max for $30. It turned out all of the colors were different and their prints all came out different sizes and were cropped horrible. When I explained to the manager that the paper color was different from what I had purchased and the cuts were terrible, she blamed my printer for being inconsistent.\n\nGuess what, all of the prints they made and cut were equally, if not worse than the ones I printed. Bottom line is poor excuses for terrible work.\n\nThe woman who did the original cuts and made the mistake when home in the middle of the debacle and turned over the corrections to a nice young worker who was 'in training' according to his badge.\n\nHe spent the next 2.5 hours while I waited trying to reprint and recut the pages to correct the mistake but unfortunately he was not able to get the size and cuts consistent. I ended up asking him to just print full pages and I had to buy a paper cutter and manually cut all of them so in addition to wasting about 3 hours in their store, I now had to spend another 50 dollar and spend the evening cutting them manually.\n\nManagement refused to give me the badly cut and ruin documents free of charge and instead charged me 50% of the original price. Shame on me for even accepting this as the service from the manager was horrible and the quality of product I received was even worse. \n\nThe ONLY redeeming part of my terrible experience was the gentleman who tried to fix the botched job. He was patient and really cared to try and fix the pathetic job by the other employee. He reprinted and recut and reprinted and recut, but unfortunately I just don't think he had the necessary training to really handle the job, which is obviously another reflection on management as he was basically doing most of work alone there this evening. I hope one day this guy get promoted to management and actually cares about making customers happy. As for the others...i think its time to find another career that is not in service oriented company.\n\n\nGo here if you don't care about quality products where employees care about delivering the products they offer instead of just giving up and going home.\n\nThanks for nothing! | 01
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Time Warner over AT&T any day of the year... | 12
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All I can say is that A) I had no other option then to go with Time Warner Cable for my internet service \n\nand B....\n\nIf you don't have a local number it will be an absolute NIGHTMARE to pay your bill! You can go through the ring of automated messages only to get to a live person (after 10-15 min) then be told they will charge you so you must go through the automated service ....(repeat ). I cringe when it comes time to pay my bill each month.\n\nIf you are lucky enough to avoid using them -I suggest you do so ! | 01
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I was a customer for approx 16 yrs. Only because they were my only option. Came home one day to find out they had cut off my service because I had a balance of $28.00. It was gonna be $150 and 2 wks before I could get it turned back on. Needless, to say I told them to bite me and welcomed DirecTV which I love. !!! | 01
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Time Warner Cable is awful. I really recommend looking elsewhere for your cable/internet before choosing them.\nI have had nothing but issues with my cable and internet since I had them, which has been about 3 years. My internet will be slow for no reason atleast once a week, my cable will freeze and I will have to restart my box...which is annoying when you are trying to watch tv.\n\nAlso, they really have the worst customer service I have ever dealt with. I recieved a bill from them a YEAR AND HALF after the fact for 35 bucks. The best part is, I do not even have time warner in my name anymore....when I asked why I got this bill so late, they told me that since I moved they no longer had a \""bill to\"" address.\n\nhmm, very odd that no other companies had any issues with sending mail to my new address. Its also extremely odd that they could not contact me via e-mail or telephone? Would that have been so difficult? I dont think so.\n\nI called them up to discuss his and ask them these questions and the person I spoke to was dumbfounded. Yea, I would be to.....because it makes NO SENSE TO BILL SOMEONE A YEAR AND A HALF LATER AND THE FIRST TIME THEY SEE THE BILL IS WHEN IT IS SENT TO THEM A YEAR AND A HALF LATER.\n\nDo yourself a favor, take to look into another internet/cable provider. It is not worth the hassel or the headache. | 01
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So I haven't had TWC in 3.5 years and have heard nothing from them (I live in area of SC that they don't service). Today I get a collection notice from them for $48. Stop spending money to name every arena in the nation and hire some people who know what they're doing. | 01
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Well money talks so they talked me into giving them another try. Well, I ended up telling them I never wanted to hear even their name again. 4wks later and I still had nothing hooked up and they cut the main cable line to my condo property and at&t's line when trying to bury some new lines for me. They have no idea what they are doing and you get a different story each time you call them. They better never even step foot near my door again. Horrible !!!! | 01
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UGH! Worst service ever!!! We kept having issues with our wireless where it would go out sporatically so we called up TW and they sent out a service person to take a look. First of all, they charge for the service visit because they outsource their maintenance. Second of all, after FIVE visits (most of which were extremely late and tracked dirt into our apartment) the problem was still not rectified. They tried to charge us for a new modem because they said that would fix the problem, and when it didn't, it took forever for them to pay me back for the modem we weren't using.\n\nJust switched to ATT U-Verse and it's cheaper, better, and they don't call every month to see if I want to add services. | 01
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In my area, I have my choice of Time Warner, Windstream & DirectTV. I went with Time Warner many years ago because of the fabulous bundle pricing (basic cable DVR & high speed internet, only). Unfortunately, like almost everything else, they reward you so well as a new customer, but do not offer anything for loyalty.\n\nI've been with them almost 6 years & the first few years were fine. I was happy with a below $100 bill every month & never had any outages. Fast forward to the past couple of years & I've had outages out of the blue, significant rate increases, locked into two different year contracts, only to have my bill stand at a whopping $141 every month. When calling to report outages / issues, I get the run around & a \""few days out\"" scheduled appointment. As far as trying to get a better deal on my service...I'm always told, \""there aren't any promotions available to you right now\"".\n\nBuyer's remorse? You bet. | 01
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The Yelp title under 2 stars is, verbatim: \""Meh I've experienced better.\"" \n\nWhen it comes to Time Warner Cable, nothing could be further from the truth. \n\nThe Good: \n-If you can lock into an affordable contract for a number of years, you're golden. \n\n-Wireless speeds vary and I'm happy with my current download times. \n\n-Movies On Demand are current and *usually* play just fine. \n\n-I'm also a fan of the start over option, even though it's only available on select channels. \n\nThe Bad: \n-Customer service ranges from acceptable/moderately helpful to downright ridiculous. This includes obscene wait times and employees who (seemingly) have no idea a) what's going on with outages and b) have absolutely no power to rectify any problems whatsoever.\n\n-Outages happen. I get it. But have a plan in place to address them and fix them in a timely fashion when they do. TWC is not speedy. \n\n-If you do want to renew your service and pay a reasonable amount of money for internet, phone and cable (i.e. $150 or less per month), you really have to jump through hoops...and threaten ditching the service altogether.\n\n-As Angie P said - there's really no incentive to stay a loyal customer because the rates keeps increasing. I find it extraordinary and brazen that TWC automatically upcharged my bill after a few years and expects me to pay an additionally $40 per month without giving me any reason whatsoever as to why my rates are hiked. \n\nI wish I could break up with TWC, but as of now I'll just sulk over my newly negotiated monthly rate. | 01
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One star reviews do not happen often for me, but I see no other option in this case. The bottom line is there is a total disconnect between their sales department and customer service.\n\nSales called me and gave me a deal that was too good to be true. However, the sucker that I am for a deal, I got it. I questioned the sales rep repeatedly to make sure that what she was offering was very clear and there were no hidden fees. Looking back, they'll tell you whatever is needed to just get you to buy in without any consequence for lying to the customer. \n\nA month later I got my bill, which was supposed to be $75-$80 and it was well over $250 (remember, too good to be true). After I picked my jaw up off the floor, I called them...and stayed on hold for an hour. After talking to customer service and finally putting in a request for a supervisor to review my call, I had to wait for a return call. Never happened. Apparently, customer service and billing have different promos or authorizations than the sales teams. This cycle of calling without a response went on for at least 3 times and over 3 hours of waiting before I could ever get to someone who could do anything to resolve my billing issue. At the end, I assure you I was much more firm and less willing to be pushed off to the next person.\n\nThe customer service proved to me that they do not care about the customer experience, loyalty, or anything in my behalf. So, I dropped the service. *I showed them.*\n\nShame on you, Time Warner Cable. | 01
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This is for Time Warner Cable as a whole:\nFOR SHAME!\n\nThe house next door is a rental. Everytime somebody moves out and has their cable disconnected, our's is disconnected too. I have to call and have it reconnected. They always want somebody to be at the home when a technician comes and I have to argue with the service rep that there is no reason for me to be at home and to do the connection at the street. Still they argue that someone has to be there. I refuse and tell them either send somebody out there or DirectTV is looking pretty promising. Boom! Done. Somebody finally comes out there when I'm not home. This last time the technician actually came back out to ask me about what's going on and he went back up the pole and labled our cables seperately to hopefully avoid an outage when somebody moves out again. I wish I got his name to give him some kudos. \n\nAlways ask for a credit for a day or two's worth whenever you have an outage.\n\nYour pal,\nWalter | 01
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TWC IS THE WORST!\n\nUnfortunately, TWC has basically monopolized the Charlotte area. I am very jealous of all the people who have AT&T Uverse available to them. I have contemplated DirectTV because TWC is so awful. Every few months the \""promotion\"" on my plan runs out and when I call they say they are giving me the best possible promotion that they usually don't give to any other customer by taking $5 off...how generous. They really don't care if their customers are unhappy because they know they have no other choice for digital TV. If you have other options, USE THEM! | 01
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Some of the worst service ever. I called to cancel service and was transferred to retension. After 53 minutes on the phone and trying to cancel service, I somehow agreed to keep the service for 6 months at a significantly reduced rate. I then recieved the bill the next month and the price had no change. I called and they wrote in there notes some othert agreement. I asked to speak to manager and they denied me. I told them I want my service canceled now and that I was not going to pay the bill. They said no. I asked for the manager he said no. He then said if I ask for manager he will need to hang up. He hung up. His name is Jesus and will not give any other identification to me. He is in the retention department. If you are the manager of this employee, please review his work. | 01
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I haven't had any problems with my internet, but man, do those customer service employees behind the counter hate their lives, or what?\n\nI came in to transfer service from my roommate's name into my name, since she was moving out. It was about 3:00 on a Monday. I was lucky enough to be first in line, but 10 or so people quickly lined up behind me while we waited. There were only 4 employees working, and one of them, after glaring up to see the forming line, left for a break, and was in no hurry to get back. \n\nI explained why I was there and presented my modem, and was informed that I would have to start a new account instead of transferring, since I didn't have written permission from my roommate. Ok, no big deal. The lady helping my was cordial, but unfriendly and bored out of her mind. She talked to the computer screen instead of to my face. After starting my new account, she watched me pack up my modem, router, and all it's cables and start to walk away, before she asked if I would like go ahead and pay the first month so I wouldn't be billed for it. Good thing my wallet was at the bottom of my purse, under all the equipment she just watched me put on top of it!\n\nI know working with the public can be trying, and no one likes Mondays, but I hope I never have problems with my service that involve a visit back to the office. Talk about unpleasant. | 01
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I was offered internet sufficient to stream video for $29.99, and then when called to set up appointment to install service I asked what I would be charged and was told $34.95. I then called customer service to discuss what I would be paying and was told the $34.95. I explained that I had been quoted less, and the agent told me he could not do anything to help me. I think service providers should honor their word. I will use a carrier that is truthful and honest. | 01
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Terrible customer service. I wanted to change my services, after an hour and a half on the phone, the change I wanted was not done and I was disconnected. Called back and was told wait time would be 30 minutes. I gave up. If I could cancel service on line, I would, but that is not an option. The only way to cancel is to call their number wait forever and pray you dont get cut off. If you are looking to subscribe look at other alternatives first. I read somewhere that Charlotte has the highest Time Warner rates in the country. Avoid this company if you can. Once they have you they make it hard to escape. | 01
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Let me start with the only good thing.....internet service. Great, expensive, but dependable and fast.\n\nThis is where the honeymoon ends.\n\nThe cable tv service, especially the HD DVR service is the WORST!!!! I cannot even begin to tell you how many movies and shows I have missed. I have been through 8 DVR boxes and about 6-8 service visits in the past 12 months! The \""HD\"" service is terrible, and the boxes are cheap junk, regardless of what brand they appear to be.\n\nI watch about 75% of my TV using the DVR, so its really important. It freezes, gives you a black screen, records parts of shows/movies, refuses to play things you record, re-starts itself whenever it wants, and randomly deletes everything you have recorded!!!! So many new shows are not on demand, so if you miss one or two, you have to watch the season next year when its on DVD or Netflix because their horrible service makes you miss them.\n\nDon't even get me started with their customer service, or lack of. Lets just use a few words to describe without cursing......rude...un-trained...clueless...un-helpful...un-knowledgeable...just to name a few. Hold times are ridiculous, and they always have to transfer you to someone else after making you hold for 20 minutes. They are unresponsive and really don't care if they lose customers.\n\nI have scheduled a disconnect for tv service and gone with a dish....can't be any worse, and its way cheaper.\n\nSince they have a monopoly on cable service, your only other choice is satellite, and perhaps that is why they really don't care about losing customers. | 01
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Wish I could give TWC zero stars. They have billed me wrong consistently for 4 months straight, then hit me with fees that don't make any sense. When I call to discuss, I am on hold for an average of 40 minutes. When I finally get someone on the phone, they are rarely helpful. One woman told me her manager would call me back and he never did. \n\nThe worst part is, I'm an accountant and even I can't figure out their billing system. It should be illegal the way they bill people. It doesn't help that they have a monopoly on almost all downtown apartments in the Charlotte area. I have bugged AT&T U-verse about offering in my area, so hopefully I will be able to switch soon. If you are considering moving into an apartment building that only offers TWC, I urge you to reconsider! Possible the most frustrating company I have ever interacted with. | 01
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I dislike TWC. I searched online for drop-off locations and found several; however, none of the phone numbers are in service. I decided to drive to one of the locations only to find it doesn't exist. I am so frustrated with trying to return this box. If you live in the Charlotte NC area, where can I drop this darn box off to? | 01
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I am typing this as I wait on hold AGAIN for the second day in a row, I have now lost 53 minutes of my life on hold with TWC.\n\nTime Warner Cable makes me cuss and weep. I luckily lived in an area for the past several years which had AT&T U-Verse which is AWESOME.... I never had a second of trouble with any of the services (phone, interwebz and cable for a while - but now just interwebz, with broadcast channels only trom TWC for $18/mo.). I am moving in a few weeks to a location that does not have AT&T U-Verse, so I am forced back to TWC, NOT HAPPY.\n\nWhen you finally get a human through the voice activated maze followed by commercials for all of their services, they are generally polite and helpful, but the problem is getting a human. After sitting on hold for approx. 20 minutes yesterday and hearing that you can \""manage appointments\"" either online or via some app 17 times, I downloaded the app and searched for the ability to manage my appointment (move day has changed, so I needed to move the install appointment for internet) and you can't actually manage anything. You can look at it, but all I managed to do was become more annoyed. I then tried the chat function for help, when I finally connected with a person online, I hung up. MISTAKE. You have to call to change appointment times. BLERGH! Back on the phone again, voice maze, stupid ads... I finally had to get back to my life after 20 more minutes on hold and gave up for the day. \n\nSo here I am... again... on hold... we are now at the 12 minute mark to change my appointment time. In all of my moves, the techs have been terribly pleasant (with one exception that I got my pepper spray out for just in case - he was an odd bird), generally on time (within the window) and if you manage to get a human on the phone for support or assistance, they are always helpful and polite as well. Since they apparently hire good people, HIRE MORE! | 01
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TWC is the worst cable company I've ever dealt with. Each time I've called for Tech Support I was on hold for at least an hour. Their only response is to unplug the box. I'm on my 2nd DVR box in 2 months & channels go out randomly. If you can get cable somewhere else do it! | 01
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This is my first TWC experience as I relocated from out of state. It is by far the WORST service provider experience I've ever experienced in my life. I had to call 3 separate times @ 30 mins each to start an account. The first 2 times they were cancelled automatically after I called because the \""current tenant\"" in the apartment hadn't put in a turn off request yet. No one called or emailed me, I called back to confirm and they said, \""oh you should have been called...... TWICE\"" they had to run my credit TWICE since the two calls were over 30 days apart. The folks on the phone are incredibly rude.\n\nThe # on the self install kit (listed in 30+ places in the manual) was disconnected when you call it.\n\nI called for billing (My first bill was $36 incorrect), I got tech support, they transferred me to billing (which I selected on the auto menu), I got through to Billing, They informed me they were \""in massachussets\"" they'd have to transfer me to Charlotte, which was the # I called on my bill to begin with!\n\nABSOLUTE 100% AVOID AT ALL COSTS. This is my only YELP review ever. It has been so infuriating I had to take the time to warn anyone.\n\n(DIRECTV before & after TWC is a god send). | 01
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I have tried repeatedly to get this company to refund an incorrect amount charged to my mother who died. There is no email and I have spent hours on the phone. USE any other service if you can. | 01
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I do not like this company! For years I have been forced to work with them for Internet and cable and have been consistently dissatisfied with the customer service. Inconsistent billing, poor customer service, and lies sum up this service. Can't wait for more service providers. | 01
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My wife and I have always liked the cable repair personnel but the customer service has always been the biggest joke- wrong departments , dropped calls, crazy appointment problems. I'm a small businessman who has sadly come to the conclusion that large corporations that dominate a market have no incentives to provide good service,customer communication, and reasonable prices. Time Warner Cable has done a horrible job of operating in this area although I fear that the competitors are any better. A tollfree guy told me about \""claiming\"" to have an appointment I scheduled and wanted to know who I wanted to talk to- I said whoever can help me fix my problem- he then asked what department that was and in the transfer the line went dead. Its a sorry corporation that doesn't care about customer dissatisfaction, and wasted time spent by the consumer. | 01
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TWC has turned me off again! How can u deprive your paying customers of SHOWTIME???? I have to ask myself...if no more Dexter, Ray Donovan, Homeland, and Shameless, what is the point of having cable? Seriously folks. They are getting out of hand and this takes the cake. I pay i have say and i say screw them! If everyone cancelled maybe they would rethink their decision. I have nothing else to watch | 01
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This is for Time Warner as a company, not a specific location, I have only worked with them online and over the phone. I also wish that I could provide them with ZERO STARS. This company is the worst to deal with. It started off with my order being processed twice due to an issue with their website. So I chatted with an analyst to have it resolved. She then had to call me because she said my credit card was being rejected. After about 45 minutes she realized she was entering it incorrectly. Then the day they should have been coming out to install I found out that they changed my street address in their computer when moving from the ordering system to the installation ordering system. Therefore they installer never made it to my apartment. When I noticed the change on the emails I received I called immediately (about 15 minutes after my scheduled install window). The woman on the phone told me that she corrected it and contacted the driver who confirmed the new address and would still be coming. After waiting another 2 hours with no contact I called back and the new person told me that it isn't possible to just update an address and that she had to put in a whole new order. Oh and my specific apartment unit was not in there system so they would have to send someone out to survey before the installation so I couldn't set up another installation for almost 2 weeks. (Mind you they had every other apartment in my building and when I originally placed the order they had no problem finding my address and signing me up) The analyst also submitted an escalation about my issue so I could speak with a supervisor (after waiting for one for about a half an hour on the phone) within 24 hours. Waited the whole day and no call back. So I chatted online again and was told the escalation process takes 2-3 days not 24 hours. I then said I just wanted to cancel any pending orders that I had in the system, to which I was told I had to call in to do. Ok so I try to call after being hung up on by their system twice, hung up on once by a person, transferred and being on hold and trying to get through for almost a hour I finally get through to someone (nearly in tears to just end the process at this point) she asks if there is anything she can do to keep my business, I go through everything I have been through and she says \""I have gone ahead and cancelled your order\"" nothing else. So of course I am not surprised when I look at my credit card bill and they have charged me. So here I go again...try chatting online and they tell me they can send a check, I say I want my credit card charged back, and they tell me I have to call a local office. But I placed the order online, then I am on hold again. Their response \""I can submit an escalation and you will hear back from someone in 2-3 days\"". I'm done I throw in the towel trying to deal with them. I submitted a dispute through my credit card company and hope they can get through to them. I am now using Clearwire. Took me 2 minutes to place the order online, it was overnighted to me, 2 minutes to plug in and log on. Why didn't I go with them first?? I WILL NEVER USE TIMEWARNER CABLE. I would go without internet before I use them. | 01
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Well, I never thought I would be writing a 1-star review for anything, anywhere, at any time in the present century. However, I'm MORE than happy to give the lowest rating for this location/company/provider that is humanly possible due to the sheer lack of......anything and everything. \n\nHere's my story: Simplicity until the need to cancel service came around. Shouldn't be too hard of a task, yeah? WRONG. \n\nI call, speak with the first depressing voice on the other end of the phone, and then I'm transferred to some other \""department.\"" (5 minutes on hold)\n\n \""Hello, this is aosidfh;qwoeifasdf;qlweirfg;aoid. How can I help you today?\"" I repeat my need to cancel service.\n\n *Computer clicking in the distance* accompanied by a LONG pause. (4 minutes of this).\n\n\""Ok, sir. I'll transfer you to a;sldkfjq;owifa in the uralfj*($(&%*$(#(# department.\"" \nMe: \""But all I need to do is cancel my service and give you a forwarding address for my last bill.\"" (5 minutes on hold)..................still transferred.\n\n\""Hello, sir. This is !@#$%QWEF. How can I help you today?\""\n\nARE YOU KIDDING ME. ALL I NEED TO DO IS CANCEL MY SERVICE.\n\n3rd person, on the phone for another 12 minutes....I've lost my mind at this point. For shorthand math, that's 25 minutes on the phone. At this point in time, I'm just praying I don't get disconnected. She FINALLY comes back and asks for my forwarding address, of which I have to repeat no less than 5 times to her. \n\nMe: \""Ok. Just to clarify -- My service is cancelled, correct?\""\nLess-than-able TWC Employee: \""Yes.\""\nMe: \""You have my forwarding address for my last bill, correct?\""\nLess-than-able TWC Employee: \""Yes. Is there anything else I can help you with today?\""\n\n......\""help?\"" I was almost insulted that she used that as a descriptor. \""Help\"" isn't something that TWC provides. They provide song and dance and circumvention as opposed to service. \n\nThe story doesn't end there. I had to go to this location on Morehead to return the modem we rented. BAD IDEA. It's the saddest place on earth. They opened the doors at 8am and the one woman behind the counter had a small line of \""eager\"" customers. She barely paid any mind to anyone and then said, with little to no interest, \""Can I help who's next?\"" Then, randomly, she just left and started bringing boxes in to the room one by one.....WHY? Nobody knows. \n\nI got to the counter, returned the modem as swiftly as possible to the rather sad employees, and hastily left the non-existent customer service clubhouse TWC runs there. It was unreal. The whole experience, from start to finish, was the most agonizing exchange I've ever had to go through. Completely malarkey. \n\nMoral of the story: If you want to do \""business\"" with TWC, beware. | 01
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I vote Time Warner Cable the worst company of all times. I spent 30 minutes on hold tonight trying to find out why my bill has gone from 29.99 to 55.00 per month and I can not see any change in the quality of service. Their website will only allow me to increase my cost but offers no suggestions as to how I might save money. I guess no one has ever told their management that it is cheaper to keep a customer than to try and get them back. Don't get me wrong there are other bad and good companies. I love American Express they are the best company in America. Uverse is the second worst company in America in my humble opinion. Tmobile is 3rd worst company and Direct TV is the 4th worst. After that I would say Sprint is the 5th worst. By the way I have Dish for my TV and have been pleased for the most part with their service. If you have other ideas please add. | 01
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TW raised my internet rates twice in 18 months and called it \""a discount\"", WTF. \n\nWhen it runs it's super fast (33m) but the connection is erratic. Customer service is typical for telecoms and the installation was sloppy. \n\nThe only reason I have to give them two stars is because I was stuck for years with Comcast and that was MUCH worse. | 01
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After years of outages, poor quality video, service disruptions, and crappy customer service, I finally decided to switch to AT&T.\n\nLet me tell you, I've never had a WORSE experience with ANY company than TWC as I tried to get my service disconnected. I called in 2 full weeks ahead of my requested disconnection date, just to make sure everything would go smoothly. After holding for an hour, I finally talked to a lady who scheduled the disconnect, gave me a confirmation number, and everything. We went to return the equipment at the local TWC office; waited in line over an hour to turn in the equipment. \n\n2 weeks later, I check the internet - they still don't show my service disconnected. I get on line with a chat agent at TWC, and he says I'll have to call and they have no record of me disconnecting. I got very upset at the thought of calling and holding for another hour to talk to someone so I really let him have it. He then agreed to disconnect me as of 9/6, like it was some sort of favor to me. Never mind the fact that I even had the cancellation number from the phone call. \n\nSo today I look online again, and they show that I owe them $25. Actually, they owe ME $25 for the week of service I paid for and hadn't used. So, I get online again, and guess what? the chat agent that I talked to 2 weeks ago didn't set my disconnect for the original date. Instead he did it 2 weeks after! \n\nSo I got online with another chat agent today who once again apologized and is \""escalating my case\"". I've now spent over 6 hours trying to help the incompetent CSR's at TWC to actually do this correctly. Meanwhile, we've had AT&T now for over a month. Guess what? Not a SINGLE outage, not a single disruption. And customer service is prompt and helpful. \n\nI will never, ever sign up for TWC again. I don't care if I have to go without TV someday vs. paying TWC another cent. They should be a Harvard case study on how to run your business in such an incompetent, offensive way that you actually lose customers for life. I guess if they don't do it right this time, I will just pay the $25 (so they don't do something to mess up my credit) and then file a complaint with the State utilities commission. \n\nAvoid TWC. Not worth the money you will pay, and certainly not worth the pain you will experience if you ever need to contact them for anything. Worst customer service of any business I've ever dealt with. | 01
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After Time Warner Cable raised my internet rates again with no improved service, I switched to EarthLink. While earthlink gave me the introductory rate, TWC who services the account, was unable or unwilling to honor it. I think I have spoken by now to 21 representatives, spend a good 5 hours on the phone, lost Internet three times because TWC turned it off; and still got overcharged by $40. They say they have it fixed now. I am not holding my breath here. | 01
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I wish there were zero stars. I had TWC for several years and they were always a pain. Internet service was shoddy, they throttle speed, they bully you into cable subscriptions to keep themselves relevant, and they just gave us a $125 unreturned equipment fee for equipment that I did in fact return. They have odd hours, and if you move you have to physically bring the box to their office. And guess what? No after hours drop box, so your only option is to take time out of your work day. AT&T is much better. Avoid TWC like the plague. They'll never stop nickel and diming you. | 01
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The drop off process for returning your cable box is ridiculous. It's as tedious as waiting at the DMV. I don't understand why Time Warner can't pick up the box, since it's required for someone to come to the house to install it. \n\nOr at least have a drop-off box! Or here's another idea- hire more than one employee in a waiting room of 50 people.\n\nStep it up Time Warner!!! | 01
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Prepare for a LONG wait, poor customer service and God forbid you have to use the restroom while you wait 30+ minutes! Unfortunately there is nothing good I can say about TW Cable. Besides the extremely poor customer service when visiting their office, the equipment they offer is outdated, to reach someone in customer service via a phone call, you are definitely going to be dealing with a mess.\n\nThe best DVR they can offer customers is a model that can only record 2 shows at a time compared to other companies that now have models that can record up to 5 shows at a time. The only reason I am with them is because they are the only provider for my home at the moment and satellite is not an option. | 01
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Worse customer service ever.\nWhen I got up yesterday, I had no information guide and could not control the volume. After being on the phone with them for SEVERAL hours, and doing everything they told me, I now have no picture, sound or anything. Before I talked to them, I could change channels and had a picture. They say the problem is with the TV, and they will send someone tomorrow, which would have been today. They SURPRISE, did not show up, I called, the automated line asked was I calling about the account at my number, I said yes, they asked was I calling about my appointment at 3 (I called at 4), I said yes, they transferred me to someone who told me I did not have an appointment, even though the recording had just said I had, I told them I expected a credit, since I have NO service, the TV's now say no signal, before calling yesterday, I had a picture and could change channels. I pay a lot for this \""SERVICE\"" , say they are coming tomorrow, I told them if that woman had broken my TV's with all she had me do that they WOULD be replacing them, if they cannot get my TV's up and running tomorrow. | 01
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If you want crappy customer service, avoidance at all costs to FIX a problem that has been questioned for months (we have service cut outs on a daily basis-fyi we're gamers in this household we need good internet that doesn't cut out every day), and high prices...\nThen choose TWC.\n\nTWC reps do NOT READ your reports (we had a report drawn up so we could go to a senior tech). The girl who answered after we waited for 10+ minutes on hold wanted to go over the WHOLE issue with us again when it was already written out in the report had she bothered to read it.\n\nIf you want better internet, go elsewhere but let me know because I'll come with you!!\nStep it UP!! | 01
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BAD CUSTOMER SERVICE, PRETTY MUCH NO CUSTOMER SERVICE \nI am so tired overpaying and dealing with this company. From messed up bills, service outages to customer service people who just do not care (yes, even hand up). \nReady to cancel right after the World Cup! | 01
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I love how they just sent me a letter to inform me about their price increase while saying I am still enjoying their special promotion.....I have been a customer for the past 7 years, not by choice, since dish and directv are so unreliable during storm season. Their dvr is old and slow compare to its counterparts. Internet connection is unstable. Safe to say, I will be looking at AT&T and Google fiber really soon. | 01
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The worst place on earth. Lines are ridiculous no matter what time you arrive, customer service is deplorable and there are never enough parking spaces. This place rivals the dmv and social security office, Time Warner is a monopoly in Charlotte so it doesn't have to worry with how it treats it's customers. We normally don't have cable, but we're adding it back for football season. I am spending my day off waiting in this absurd line for a cable box so that my husband can watch the Panthers. If only we could get ESPN on our Apple TV... I can't wait until we can just stream everything | 01
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What a joke of a company. Absolutely horrible customer service and it infuriates me that I pay these rates for a product/service that continues to experience \""outages\"" and I cant even watch the channels I want to. \n\nAn absolute horrible company and it upsets me every month that I pay them for \""service\"" because there is not another cable provider in my area. | 01
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How can TWC even have 1.5 stars? I find it very frustrating that with over thirty people waiting, they have two (and sometimes only one) employee helping customers. There are spaces for five employees.\n\nOf course, that would require some interest on the part of TWC in providing any level of customer service. After having their service for nearly two decades, all I can say is that I feel they treat their customers solely as a source of revenue. We aren't customers to be earned. We aren't customers to keep happy. We are people for whom they provide below minimum service and in exchange we are given the privilege of paying them too much money.\n\nLike others, when Charlotte gets Google Fiber, I will leave TWC and never look back. | 01
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Hahaha....I don't even know what type of review to write. Let me start off by saying I've had TW for about 4 months and cancelled my services TODAY! (And it felt awesome) I now have AT&T U-verse :) I almost never write reviews but today I will. \n\nCustomer Service: sucks! I waited and waited and waited and waited....before I actually was able to talk to someone who could assist me with ONE of my problems.\n\nBills: I recieved a $400+ bill before (and I only have one tv in my small studio apartment) needless to say my soul left my body for 10 seconds when I saw the bill...\nI'm a struggling law student, you best believe I called up customer service and \""acted a damn fool.\"" After praying to God for cussing the representatives and having my bill reduced all was well....and then....\n\nCrisis number 2 happened. Two months later I recieved another high bill of $300 plus dollars...I had enough....\n\nNeedless to say I am currently packing up TW equipment and ready to drop it off tomorrow.... | 01
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Simply lovely. A lot has changed since the other reviewers ate here.\n\n1) No more tasting menu - I was dissapointed as this is why I went (and its still mentioned on the web site)\n\n2) They don't seem to be emphasizing local sourcing - on the menu there was only the mention of some local eggs for the creme brulee dessert\n\n3) Focus on lower priced dishes - I was apprehensive at the prices, they are amazingly low\n\nIn any case - dinner was delightful. Our overly friendly waiter which the rest of the table loved, did an overall great job. Everyone at the table was delighted at all the food we ordered - and we did the full on meal. From appetizers to soup to entree including sides and desserts. The waiter also recommended are a resonably priced ($50/bottle) that was excellent.\n\nAnd yes, the room itself is very charming and when we sat down I asked the host about the place and he told us all about the history of the space.\n\nAt about 8pm on a rainy Thursday night it was just us and two other tables. I hope they get more business since this is a great independent restaurant that deserves to thrive. | 12
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I came to Charlotte for a business conference and was so excited about going to Ratcliffe for dinner - I'd heard great things. I am a vegetarian and was pleasant surprised when I received a confirmation call for my reservation where the woman asked if there were any vegetarians in the group. I said yes, and she said they would be happy to cater the menu however I wished.\n\n...which is why it was so sorely disappointing when I got to the restaurant and the waitress said they could only offer me grits, veggies or mac & cheese. I said I'd be fine with a plate of grits with veggies, plus a side of mac & cheese. Then 30 minutes later a different waiter brings out just a plate of vegetables for me. I asked if there was anything beneath the veggies (thought they could possibly be covering the grits/mac&cheese) and the waiter very rudely said \""does that look like grits to you? I told him what i'd ordered and said he had no idea what I ordered and marched off. Then the waitress came back completely shocked and annoyed, saying she thought i'd wanted veggies...blah blah. Eventually they brought me something but they were just sooo rude. It was my first time being treated like that in an \""upscale\"" restaurant.\n\nTHEN, the host came out and asked what was wrong and all he could say when i told him was \""sorry to hear that\"", NOT \""I'm sorry about your experience\"", then he awkwardly pulled his head up until his neck turned fuschia, then walked away. Nothing more.\n\nI got the bill for the side of mac&cheese and side of grits - they charged me $20. I was actually trying the place out to possibly bring the rest of my company for an all-expense company dinner the next night but that definitely did not happen. Will NEVER go back to that place again. | 01
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I've been meaning to post this since my last experience there, which was late October of last year. Prior to that visit, we had eaten at Ratcliffe on 3-5 occasions, and the food had always been some of the better in Charlotte, save for a few items here and there- their chicken dishes are never very good, the mini biscuits they serve are like cold little rocks, and there is an excessive use of truffle oil going on with the grits and a few entrees (to the point that we would ask that grits not be included with our meal, the smell makes my fiance ill). But outside of that, everything had been pretty good, with generally decent service.\n\nBut then we had the October incident- after that, we never went back again. My fiance had called the day before to make a reservation and had told the host it was my birthday- we don't expect any special treatment because of this, but we'd hoped we would get a slightly better seat than what they usually gave us, which was a tiny two person table against the wall (they did it every time we went). So we arrive on our special night, and are (after the host actually showed up) escorted to the tiniest, crappiest table in the whole place, in the far back left corner next to the water station. The person that seated us was curt and unfriendly. Ok- maybe the other tables were reserved? But mind you, whenever we went, the restaurant was always under half-full, usually well under half-full- the rest of the night, I think I counted maybe 5 couples/groups in and out of the place. \n\nI can't recall if the server was male or female, I simply remember that they were not friendly, because it surprised me for the place. The dishes that night were sub-par, which was a first. Some people complain about the portion size- I don't see the problem, the food is well presented, and whenever we order the tasting course, we come out full! Anyway, the whole night, someone was always right behind my head clanking around a water pitcher, and it wasn't pleasant. Our server was slow to wait on us, and while we're used to the fact that it can take up to three hours to get out of the place (we've actually listened to tables around us complain about the slow preparation/service, to the point of anger, but we realize it takes time to artfully prepare food, so we don't have an issue with it) it was taking an exceedingly long time to be waited on. \n\nAlso, we've watched the chef come out and pleasantly make his rounds almost every time we were there, and he'd speak to almost everyone, never to us, even if he walked right by our table. \n\nIt was a miserable birthday dinner- bad seat, bad service, and less than stellar food made quite the impression on the boy and I, and we never went back again. It just isn't worth the cost- if we're going to spend over $100 on a meal, we expect it to be much better than that, especially on a special occasion.\n\nWe are always polite and cheerful, well dressed (no jeans and such!), and we're well-educated in local/organic/gourmet food. I have zero clue as to why we would be treated poorly and stuffed into small tables- we're young, 24/25, maybe that's it. I was wearing a vintage fur coat my Dad had given me for my birthday that day, maybe the fur thing irked them. Maybe it's because we rarely order wine, as we don't care to drink. I honestly have no clue! But it left a bad taste, and we have since found better restaurants to give our regular business to. | 01
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I recently had lunch with a colleague at Ratcliffe on the Green. It a business lunch and I usually don't note things like the building and decor, but in this case it was unavoidable. The decor and service were impeccable. The service had that nice balance of friendliness and professionalism. They were always available and addressed out needs, but I never saw them hovering about. My colleague is a regular there, so we were greeted warmly and our greeter (who happened to also be an active local judge???) shared with us some stories from his recent trip to Paris. My meal started with a cream of tomato soup, that was much thicker than I had anticipated, but still very tasty. Lunch was a Carolina Crab Cake Salad which was fabulous. Nice view of downtown Charlotte outside our window table from which we were able to watch a rain storm pass, thankfully, before heading back to work. | 12
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If I could give less than 1 star, I would. I booked a reservation for 12 almost two weeks in advance of the date we wanted to dine. I explained it was a going away party for a member of our team and that we wanted a large table. I was told that would be no problem. I was then told I had to give a credit card number to hold the table. I questioned this as I have made numerous reservations and have never had to do this previously. Chris stated he would not be able to hold without the information so I reluctantly gave it to him. We arrived as a group a few minutes early for our reservation at 11:30am. We were immediately greeted and seated as one of only two occupied tables in the entire restaurant. The problem is that five (5) of us were at one round table and five (5) of us were at another. We requested a different table or to push the two together. We were told by our waiter that it was not possible to do this as the tables were not made to fit together and they had a full booking. We had one waiter and the other table had a different waiter. Our waiter was awful. We had to request drink refills two separate times during our 45 minute wait on our food and he never came back to check on us once he served our food. When I eat out at a supposed \""fine dining\"" establishment and pay $16 and change for a 6 ounce filet, I expect it to be superb. It wasn't. I would have sent the dish back, but the waiter never returned. Since it was a business group we couldn't wait another 45 minutes. A lady at my table ordered the white bean dish and it was so salty she couldn't finish it. Another diner at my table got the macaroni and cheese as an entree. The noodles were under done and a bit chewy. We requested our separate checks the next time we saw the waiter as we needed to get back to work. When he brought the checks, they had charged us a 20% gratuity. I asked why and was told because we were in a large party. I explained to him that I did not feel we should have to pay the gratuity as my reservation was not honored and our service was lacking. He said it was policy. I asked for the manager who introduced himself as Eric. I explained the situation to him. Having to ask for refills, the long wait, the waiter not coming back ,etc. He stated we are a large party and it is policy. I told him we were treated as separate parties. We were not seated together, did not share the same waiter and did not get served at the same time. He refused to budge but said he would ask the owner. I was then approached by the owner/chef. It was apparent from the look on his face when he approached me that he was ready for battle. His opening words were, \""You got great service and great food so you should pay for it.\"" I told him the service was not great, the food was not great. I tried to explain the situation. He told me I should just pay my bill. I told him we were treated as two separate parties and not seated at the same table. He stated, \""Well, you walked in the door together.\"" I told him if the $ was that important to him, I would pay it, but that I work for a large corporation within 2 blocks of his restaurant and that I would have thought repeat business and keeping a good relationship with his diners would be worth more than that to him. He said he didn't appreciate me threatening him (???!!??!) and for me to pay my bill and get out. I gave the waiter my credit card assuming he meant to pay it without the gratuity, which I was more than willing to do. When the bill came back, they had charged me the gratuity so I refused to sign it. Another lady in my party of 5 paid her bill with a 10% tip. The waiter brought the check back and said it was short. She said she meant to only tip 10%. He told her that they had had people ARRESTED FOR REFUSING TO PAY THEIR TIPS BEFORE. She became frightened and put another $5 bill in the folder and left the restaurant. Did I mention this lady is in her 60's? When I refused to sign my check the manager, Eric, told me that by refusing to sign I was refusing to pay and that they would call the police. I told him to go ahead, but wanted to see the written policy. He told me it was on the website. ??? Everyone checks a website before making a reservation? Then told me it was my lucky day & they wouldn't be calling the cops, but would be taking it up with the credit card company. Good luck. Hope that $60 is worth the report to the BBB! | 01
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...and they're closed. Couldn't have happened to a more deserving group of people. Found out the chef that told me he was the owner was NOT the owner. Found out he left less than a month after this incident. The restaurant closed less than four months after that. Good riddance! | 01
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I was in town for a wedding this past weekend. I forgot to pack my heavy duty equipment to style my hair, and when I say heavy duty equipment I really mean it. My hair is long, thick, and curly. So I found Modern Salon just a few blocks away from my hotel. When I first got there the lady that took care of me was very polite even after she realized that blow-drying my hair would take a lifetime. She scurried of to speak to her supervisor or maybe a more experienced stylist for suggestions on what products or brushes to use. Nikki came along and was extremely knowledgeable with my textured type of hair; she had an amazing attitude not only to satisfy the customer but also towards the not so experienced stylist, they are lucky to have her as a mentor. I don't usually write reviews but after the experience I had at that salon I think it's worth writing a review to mention the professionalism and the positive attitude of the salon. I did mention to Nikki this is probably the first time I've ever had anyone \""understand\"" my hair. She didn't take forever to blow dry my hair because she knew what she was doing. I wish I could have taken her back home to DC, but she suggested a really good stylist in this area. :) | 12
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Mediocre overpriced threading. Maybe I'm spoiled by my shabby little nails/threading place in New York, but Modern-Phillips Place charged me $70+ for what would be $30-40 in NY (compare business rents). \nSodi threaded my face in no particular order so I ended up with strays. It scared me to death the way she hopped between my sideburns and my brows--you can lose half a brow that way. \nNo consultation on the shaping. MEDIOCRE brow shaping with rows of sticking out hairs along the curve. She did that way too rapidly with tweezers (so I guess she can't really do the fine work of threading a brow). The edge of a properly shaped brow should be perfectly sharp but also natural as if it grew that way. Holes should appear to be filled in magically. My brows also now sit a bit unevenly on my face. She wears a magnifier and this may give her a peephole view that is inadequate to perceive the overall shape, but it should have allowed her to create a totally smooth edge and NO STRAYS.\nNo pre-sanitation or post-care of the skin.\nA mark where she caught my skin in her thread.\nPlus, cold rude staff. | 01
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I really wanted this place to be a HIT......but instead it was more of a #FAIL. \nI'm sure that it was because I was booked with a NEWBIE right out of school and her first week in the Salon. So I would give this salon a second chance but book with someone with more expertise. \n\nThe hair stylist was a sweet girl right out of school was I knew was trying so hard. My Trim & Partial High Lights took 3 1/2 hours though!! Additionally the highlights came out very blocky and with some leopard stripes. The color was not put all the way to the roots so I walked out with ROOTS and a $200 bill. I told the stylist a few times the issues at hand but each time she started crying and I didn't have the heart to pursue the issue. Disappointed that I walked out with roots when I went in there to get a touch up. \n\nWhen I got down to the parking garage and my \""validated ticket\"" had only been validated for 1/2 the time and I had to spend another $20 to leave the garage. The Manager heard that was I was unhappy with the new girls attempt and sent me a gift card to their salon. A very nice follow up and great recovery. So I would say, sure - check them out. They seem to have a great product line with all natural Aveda products, they have an amazing location in the Heist tower (except for the parking) and a classy salon. Just be sure to make your appointment with someone with experience. | 01
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$51 Pedicure should have been way better than it was. If you're short, you'll have to be uncomfortable because the seat doesn't adjust. Skip it and try somewhere else for a spa pedicure. | 01
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I waited a few months to review because my experience was so bad, I am hoping things have changed by now. I booked my appointment with a third level 'color specialist' to darken my hair a bit, light brown to a solid auburn. After ratting my hair in a knot and then trying to brush it out, more like ripping, and telling me \""pain is beauty\"" numerous times, my hair turned out 2 different shades. The top half being orange and the bottom being orange red. When asked what I thought, I pointed out the two different shades and how orange my hair was. I was told he would put something else on it to even it out. Second time around, still really brassy and two shades. Third time, I said just to go dark brown because we weren't getting it right and I had been there for 3 hours already. I get my hair done every 8 to 12 weeks and have never had an experience like this. The hairdresser was so focused on his personal issues, which I heard about, that I don't think he was paying attention to what he was doing. Safe to say, I was really upset and disappointed when I left. The rest of the staff seemed really nice and the place was pretty and clean, maybe I just caught the hairdresser on a bad day?? | 01
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I never have time to make appts in advance and because if that I never seem to be able to see the same stylist twice. At most salons this would worry me but I've never gotten a bad hair cut at modern! I live in NYC and I try to make it back to Charlotte as often as possible to get my hair done here! | 12
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I had Modern Salon and Spa Uptown do my wedding party's hair. Our hair and make up turned out ok but we felt that we were way over charged. I had one bridesmaids who was in the chair less than 20 minutes and recieved a curled pony tail. She was charged $85.00. Nobody at the salon could understand why we were upset. \n\nI would not reccomend having your wedding party go to Modern... | 01
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I travel to quite a few conventions, have been here twice. It is big. Very big. Too big, almost.\n\nIt is so easy to get lost in this HUGE multi-level place. The signage and directions for conventions I have attended have been poor. I've spent a lot of time wandering around trying to figure out which halls, etc. There is a nice selection of different little restaurant places inside but - Skip Them! The best thing about this place is its location on College Street. There are so many exceptional restaurants within just a few blocks. And, downtown Charlotte is lovely! So many fountains, open areas, gardens to visit.\n\nMy other BIG complaint about this place....charging too much for Wi-Fi packages. Look, stop being cheap. Business and trade groups are already paying you huge $$$ for the place and services. Throw in wireless. Why is this such a hassel? Because in many places, something about the building seems to really disrupt wireless data signals to your 3G/4G phone. So, if you're planning on tethering with you cell phone to get wireless, you have to be up in the open common areas to keep from being dropped. Lame. Don't even try to get it in the big exhibition hall. | 01
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I attended the 2013 AAHPERD National Convention. A very good venue, with a food court. I liked it a lot. | 12
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The Convention Center needs better souvenir store/vendor. Everything looked old and used. Not a lot of souvenirs to pick. Poor souvenir store. Need major improvement. | 01
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We just had fifty high school students interview here and it was a great location. Kind of a ghost town because it's so large, but the space was really nice. Our event coordinator was a bit worried because there were several different people involved (e.g., space, food, parking, etc.) but everything went smoothly and we'll likely host the interviews there again. In the past we were at the Westin but this place was half the price! \n\nThe wifi was definitely spotty but it was free so that was a plus. They had several places to grab some food like Einstein bagels and Bojangles. We had their catering and it was fantastic. Has anyone ever said that about convention center catering? There were a variety of salads, sandwiches, acorn & carrot soup, key lime pie and chocolate mousse. \n\nOverall, we had a really positive experience and we'll be back! | 12
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The nicest Residence Inn I have stayed in thus far. Very Impressive. | 12
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It's a Residence Inn, so by and large you know what to expect- a living area with a sofa-sleeper and a bedroom.\n\nThe reason I typically stay at these when I travel with my family is that we have a three year old. That means I can count on a decent hotel with a door I can close so my kid can sleep and I can watch TV.\n\nNot so much at Uptown Charlotte. The door not only didn't close, it didn't fit the frame. As in, somebody with \""Hoyt\"" stitched over his pocket would have needed half an hour with a plane to get the damn thing to close. In addition to that little gem, the guy in the next room decided to conduct business with Bombay at 3am. We listened to mellifluous Hindi for damn near two hours. I don't blame him, everybody's gotta earn a living, instead I fault the hotel. A guy should be able to make phone calls/watch TV/quietly murder someone next door without waking other guests.\n\nI would probably have ranked the place higher had they decided to come through for us on customer service, however the manager, although a nice guy, only offered to move us to another room for the next night. Um, we're checking out this morning, genius. I'm really glad you are going to get right on the problems I pointed out to you, but kinda underwhelmed that your thanks for pointing out your inadequacies is all I get in return. | 01
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We had a nice stay here. Staff was very friendly and the room was nice and quiet with a good view of the city. I would say it was a good value. | 12
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Booked the penthouse for a night on the town, in the town. Upon arrival, we were promptly greeted by plenty of construction for the new Knight's ballpark, making getting there a challenge. Once we found our way to the entrance, the clerk at the desk decided that the phone call - possibly a personal call, possibly a take-out order - was much more important than our business. Regardless, we eventually made our way to the room, and it was nice in appearance. Not over-the-top or anything, but nice for a Residence Inn, and nice for our night out.\n\nUnfortunately, the thermostat is the \""hotter and colder\"" variety - not much different than the kind that used to be mounted under the window, it's just now on the wall. Is it really that much more to have the kind you set an actual temperature? It means that throughout the night, it gets way too hot, or way too cold, and makes for an uncomfortable night.\n\nThere are two televisions - one in the living area and one in the bedroom. The one in the living area works with the lineup card, while the one in the bedroom has the digital assignments, such as 76-0010 and whatnot, meaning you can't find anything (including HBO), so if you want to actually watch a show, you'll probably end up watching on the hard-as-a-rock sleeper sofa in the living area.\n\nIf you have to flush the toilet (and many people prefer this option), you lose all water in the bathroom. Not most, or even a particular temperature. It's gone. Not forever, so don't be completely alarmed. But for a few seconds, water completely stops. Not sure if this is unique to this room, or to the 11th floor, but it is a bit odd.\n\nThe hot breakfast is, well hot, but the offering wasn't the greatest. In fact, some other quick-serve, business-style hotels offer a better service and they are only deemed \""continental\"". If you go to an Embassy Suites, with their made-to-order breakfasts, it's much, much better.\n\nAll-in-all, we had a passable night, but I'm not sure if I'd stay again. | 01
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Stayed here while in Charlotte for my conference and it was very nice, one thing I love about staying at Residence Inn's is the nightly reception with wine, beer and snacks. \nThe breakfast buffet was fresh every morning and fully stocked. The room was very big and the two TVs were great. \n\nWhat else can one ask for in a stay. About a 8 min walk to the convention center. | 12
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Good location. Terrible front desk staff & way over priced. The front desk staff was not interested in helping me checkin. She kept answering the phone even though others were there. We had an issue as when I booked via my phone it didn't say there was a $75 fee for a pet. We left. Made a one night stay $325. Ummm you are a Marriott not the Ritz | 01
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[SHOCKED!] No one has written a review about B&N in the Arboretum??!!??\n\nI guess that does illustrate the shift in bookstores will the online market like Amazon.... I do like the steps that B&N are taking to try to adjust to the times. Example 1: The Nook E-Reader is pretty cool and shows that it will give the Kindle a run for it's money. Still there is no e-replacement of a physical book in ones hand and the smell of pages as you thumb through.\n\nThis B&N is large, very large. There is a coffee shop located in the center of it and tons of seats and couches around the store for nestling in for a good read. I always feel guilty doing that and not buying anything, but to each his/her own.\n\nThat being said, the pricing in the store is habitually higher than prices you can fine online. Even books in their \""bargain\"" section seem a little high as well.\n\nI'll stick to using the store to browse and for gift ideas for the time being. | 12
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I just went through training this past week for a new job that I start on Monday. The company gave us uniforms that this woman altered and had ready on Saturday. (3/9/13) She worked on 2 of my friends' shirts & pants and three pairs of my pants. Our company paid for all of the alterations. I thought that was great service! | 12
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This review is for alterations only. Based on other reviews here, it seems they are good at dry cleaning, so I'm suggesting they just stick to that. I had a handful of garments altered here and they all turned out poorly.\n\nI needed some business casual clothing taken in and hemmed on short notice. That's what I got. I even got a discount for paying cash. Everything seemed great until I got home and tried on the garments. \n\nOn one pair of pants, the legs were hemmed at different lengths (one shorter than the other). On another pair, only the back seam was taken in (rather than the 2 sides), moving the back pockets ridiculously close together. A blouse was taken in too much near the top and not enough at the bottom, causing a lot of pulling across the bust and a weirdly loose fit elsewhere. \n\nBottom line: trust them to clean your clothes, but not to alter them. | 01
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Really great food here! Always quick, clean and helpful! | 12
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