id
int32 0
10k
| text
stringlengths 13
433
| label
class label 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
91 | I'm still waiting for my card. | 23card_arrival
| trimmed_train |
770 | I withdrew cash but it still shows as pending? | 72pending_cash_withdrawal
| trimmed_train |
369 | On what do you base your exchange rates? | 4exchange_rate
| trimmed_train |
4,589 | Is the closest ATM to me within 2 miles? | 46atm_support
| trimmed_train |
9,598 | I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here. | 24card_about_to_expire
| trimmed_train |
1,460 | Can this app be used to exchange currencies? | 62exchange_via_app
| trimmed_train |
1,997 | My money hasn't been deposited yet. When will it be? | 67pending_top_up
| trimmed_train |
1,664 | What's the youngest I can be to open an account? | 35age_limit
| trimmed_train |
5,586 | What went wrong with my transfer? | 43declined_transfer
| trimmed_train |
988 | Do you have EUR currency available for me? | 6fiat_currency_support
| trimmed_train |
2,082 | Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible? | 44cancel_transfer
| trimmed_train |
2,702 | I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already. | 16transfer_not_received_by_recipient
| trimmed_train |
3,894 | Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual? | 27unable_to_verify_identity
| trimmed_train |
5,920 | Why was my new card declined? | 19declined_card_payment
| trimmed_train |
1,690 | My PIN was entered wrong and now I am blocked. Please unblock. | 25pin_blocked
| trimmed_train |
7,085 | My account did not allow the transfer. | 48beneficiary_not_allowed
| trimmed_train |
9,467 | is there a charge on withdrawals? | 39cash_withdrawal_charge
| trimmed_train |
234 | Can I reactivate my card? I reported it lost and found it this morning in my jacket. | 37card_linking
| trimmed_train |
8,717 | I'm wondering how long it takes for my money to get to me after a bank transfer. | 71balance_not_updated_after_bank_transfer
| trimmed_train |
8,669 | Tell me why my balance did not change when I tranferred cash. | 71balance_not_updated_after_bank_transfer
| trimmed_train |
2,297 | What is the top-up limit? | 9top_up_limits
| trimmed_train |
997 | Are you okay with exchanges to EUR? | 6fiat_currency_support
| trimmed_train |
8,401 | I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one? | 7get_disposable_virtual_card
| trimmed_train |
4,576 |
At which ATMs can I use this card? | 46atm_support
| trimmed_train |
3,811 | What is the purpose of requiring my identification? | 29why_verify_identity
| trimmed_train |
3,290 | I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong? | 58top_up_reverted
| trimmed_train |
8,631 | I am wondering about a transfer from a different country that doesn't show up yet? | 71balance_not_updated_after_bank_transfer
| trimmed_train |
2,311 | Do I need to use a limit on top-ups? | 9top_up_limits
| trimmed_train |
4,519 | My card was stolen and used to make several purchases. Please freeze my card so no one can use it. | 75compromised_card
| trimmed_train |
3,327 | I did a cash deposit to my account but my balance is still the same. What happened? | 12balance_not_updated_after_cheque_or_cash_deposit
| trimmed_train |
6,057 | Could you please help me figure out why the seller has not received their money after I sent it. | 13pending_transfer
| trimmed_train |
6,424 | There is a duplicate payment on my card. Why? | 66transaction_charged_twice
| trimmed_train |
3,792 | What is the reason for the identity check | 29why_verify_identity
| trimmed_train |
6,066 | When will my transfer move from pending to confirmed? | 13pending_transfer
| trimmed_train |
3,924 | I am unable to prove my identity | 27unable_to_verify_identity
| trimmed_train |
4,651 | what is this charge on my card? | 17direct_debit_payment_not_recognised
| trimmed_train |
6,243 | I am not satisfied with your service. Close my account. | 15terminate_account
| trimmed_train |
5,338 | My phone got stolen, how can I use the app? | 38lost_or_stolen_phone
| trimmed_train |
6,886 | Can I change my PIN at any cash machines? | 22change_pin
| trimmed_train |
3,477 | After my checque or cash deposit, my balance didn't update. | 12balance_not_updated_after_cheque_or_cash_deposit
| trimmed_train |
6,819 | Why is my card payment cancelled? | 21reverted_card_payment?
| trimmed_train |
9,466 | Why was I charged when taking out money? | 39cash_withdrawal_charge
| trimmed_train |
6,821 | has my card payment been reverted? | 21reverted_card_payment?
| trimmed_train |
7,090 | The transfer to my account was not allowed. | 48beneficiary_not_allowed
| trimmed_train |
5,032 | The atm wouldn't give out cash | 2declined_cash_withdrawal
| trimmed_train |
7,875 | How do I get extra physical cards? | 63getting_spare_card
| trimmed_train |
5,422 | Please help! I need a refund on a transaction on something I bought and I need the refund right away! | 53request_refund
| trimmed_train |
7,798 | How can I verify my top up? | 55verify_top_up
| trimmed_train |
2,352 | I requested a higher amount for my cash withdrawal | 0wrong_amount_of_cash_received
| trimmed_train |
4,828 | The passcode isn't working for me. | 1passcode_forgotten
| trimmed_train |
102 | Is there a way I can check on the card on route to me? | 23card_arrival
| trimmed_train |
5,040 | I was declined when I tried to withdraw cash! | 2declined_cash_withdrawal
| trimmed_train |
1,335 | My card no longer works. | 74card_not_working
| trimmed_train |
3,212 | I was checking my statement and my top-up has been reverted | 58top_up_reverted
| trimmed_train |
1,473 | I may no longer need GBP, but instead I will need AUD, how can I go about making this change? | 62exchange_via_app
| trimmed_train |
5,452 | What is your refund policy for products I have purchased? | 53request_refund
| trimmed_train |
2,376 | I received the wrong amount of cash back | 0wrong_amount_of_cash_received
| trimmed_train |
1,313 | What can I do to make my physical card work? | 74card_not_working
| trimmed_train |
5,994 | How long does it take for a transfer to finish pending? | 13pending_transfer
| trimmed_train |
9,276 | what do i need to have with me to activate card | 56activate_my_card
| trimmed_train |
1,528 | Someone took my card without permission | 65lost_or_stolen_card
| trimmed_train |
4,805 | There is a direct debit that I didn't set up, what should I do? | 17direct_debit_payment_not_recognised
| trimmed_train |
3,682 | I just had a wedding and I want to take my spouses name. | 31edit_personal_details
| trimmed_train |
4,770 | How can I dispute a direct debit charge on my account? | 17direct_debit_payment_not_recognised
| trimmed_train |
7,300 | Why do I have an unexpected fee on my bill? | 30transfer_fee_charged
| trimmed_train |
7,682 | What is the verification code for my top up card? | 55verify_top_up
| trimmed_train |
6,004 | Hi I am trying to transfer money to another country but it is showing pending and it has been a long time. I have checked numbers and they are correct. Could you please help? | 13pending_transfer
| trimmed_train |
6,430 | My card was declined but it shows as multiple charges? | 66transaction_charged_twice
| trimmed_train |
8,450 | Is there a disposable virtual card option? | 7get_disposable_virtual_card
| trimmed_train |
9,476 | Why did using an ATM cause me to be charged an additional fee? | 39cash_withdrawal_charge
| trimmed_train |
4,090 | I've been waiting ages and my PIN hasn't gotten here. | 33get_physical_card
| trimmed_train |
7,594 | How does it work when I transfer money into my account? | 70transfer_into_account
| trimmed_train |
3,890 | Can i make transactions before identity verification? | 29why_verify_identity
| trimmed_train |
3,470 | I deposited a cheque, but my account balance stayed the same. | 12balance_not_updated_after_cheque_or_cash_deposit
| trimmed_train |
9,062 | Can you tell me about the exchange fee? | 76exchange_charge
| trimmed_train |
7,413 | How can my friend pay me? | 47receiving_money
| trimmed_train |
2,680 | There was an extra fee when I paid with my card, why was i charged this extra fee? | 40card_payment_fee_charged
| trimmed_train |
4,387 | How many purchases can I make with one disposable card? | 50disposable_card_limits
| trimmed_train |
6,676 | How long will a transfer take from Europe? | 69transfer_timing
| trimmed_train |
1,635 | As my kids get older are they able to get set up with their own accounts? | 35age_limit
| trimmed_train |
3,556 | Payment I did not make. | 34card_payment_not_recognised
| trimmed_train |
5,212 | How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move | 20pending_card_payment
| trimmed_train |
414 | the exchange rate on my payment was wrong | 18card_payment_wrong_exchange_rate
| trimmed_train |
9,825 | Can I use my social security card as a form of identity? | 3verify_my_identity
| trimmed_train |
297 | How is the exchange rate doing? | 4exchange_rate
| trimmed_train |
7,606 | I would like to know how to transfer money into my account. | 70transfer_into_account
| trimmed_train |
990 | Which fiat currencies are compatible for exchange and holding? | 6fiat_currency_support
| trimmed_train |
5,639 | It says the transfer wasn't accepted. | 43declined_transfer
| trimmed_train |
9,105 | Does it cost anything to top up? | 73top_up_by_card_charge
| trimmed_train |
435 | Exchange rate for my card payment is wrong | 18card_payment_wrong_exchange_rate
| trimmed_train |
1,737 | What should I do if I have used all of my PIN tries? | 25pin_blocked
| trimmed_train |
3,969 | I'm having trouble with proving my identity. | 27unable_to_verify_identity
| trimmed_train |
6,654 | I have a transfer from the US, How long is the wait? | 69transfer_timing
| trimmed_train |
2,406 | I tried withdrawing but my cash is not showing up? | 0wrong_amount_of_cash_received
| trimmed_train |
3,485 | Help! In the app there is a payment that I don't remember. | 34card_payment_not_recognised
| trimmed_train |
6,948 | I can't freeze my account as I need the card as I am traveling, how do I change my pin? | 22change_pin
| trimmed_train |
4,909 | I need to reset the passcode. | 1passcode_forgotten
| trimmed_train |
7,045 | I want a reason as to why my beneficiary is not allowed? | 48beneficiary_not_allowed
| trimmed_train |
9,605 | I have a card that expires in the coming month, do I have to specifically ask for the updated card? | 24card_about_to_expire
| trimmed_train |
9,982 | Where in the European Union can I get a card? | 68country_support
| trimmed_train |
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