gorkemsevinc/Customer_Support_on_Twitter · Datasets at Hugging Face

cleaned_text stringlengths 1 500 ⌀
@spotifycar i use to use that featur as an exampl of great ux.
@116885 we understand. don't worry, we'll let the right team know it' someth you'd like to see again /n
@spotifycar @116885 i can't fathom whi you'd get rid of such an unique, use feature. us heavy-us feel truli alienated/betrayed. pleas make thi right!
@116886 hey paula, we appreci your feedback! don't worry, we'll let our dev know thi is someth you'd like to see again /gk
@116886 @spotifycar i wouldn't go so far. clearli we were in the minority. everyon i show the featur to love it. mayb it wasn't well marketed...
@116886 @spotifycar ... i will though, if they alreadi have the code, they could hide it in an advanc set area. mayb a commun advanc set area.
@116885 @spotifycar brilliant, pleas keep me updated? much appreci it. still hope they will bring it back in full on the next updat
@116886 @spotifycar the truth is, although spotifi cares, they'v obvious alreadi found the featur to not be use to the masses. we are outliers.
@116885 we'r sorri if you feel that way. in ani case, we appreci your feedback on this. feel free to tweet us if there' anyth els /gk
@spotifycar what happen to the io tap and hold to preview a song feature? i love it for queu song to a playlist.
@116887 hey! the cavalry' here. could you confirm the io and spotifi version you'r using? we'll see what we can suggest /kb
@spotifycar spotifi 8.4.25.906 and io 11
@116887 got it. is thi happen on 3g/4g, wifi, or both? do you get the same issu when you use spotifi on other devices? /kb
@spotifycar no just on my phone sinc i instal io 11. mostli on 3g/4g. it’ veri random when it decid not to work.
@116887 are you get ani error messag when it happens? is it happen when you'r use earphones, or even without them? /pl
@spotifycar nothing, same problem seem to be happen to a lot of people.
@116887 we understand. can you check if the step here do the trick: https://t.co/cxght0bcr8? /pl
@spotifycar didn’t work
@116887 hmm. can you dm us your account' email address or username? we'll take a look backstag /km https://t.co/ldfdzrinat
@116888 @spotifycar same exact issue. sound won’t play more than 50% although i have it on full
@spotifycar the button on my headphon don’t paus my music anymore. is thi a spotifi or an io 11 issue?
@116889 hey lauren! can you dm us your account' email address or username? we'll take a look /n https://t.co/ldfdzrinat
@spotifycar btw i have a confirm email to say my email address wa updated, then got an email to say my subscript had been cancelled?
@spotifycar i can't log into my account as it' say my password is incorrect but it' the same one i'v use for years! i updat my email address but it' say i don't have an account regist to that address?
@116890 2: with anyth else. https://t.co/m4hwsbghvz /lo
@spotifycar they'r back now. i wa on my phone' 4g earlier. i don't know what happen but when i connect to my wifi it returned. thank you though.
@116890 hey, help' here! can you tri log in on anoth devic or the web player (https://t.co/at5o0wcn4v)? are you see your songs? /jp
@spotifycar all of my song disappear from my songs. they'r still in the playlist but i'm not abl to view them. https://t.co/lp9ihtod1m
@116891 hey there! can you tell us more about what' happen exactly? we'll see what we can suggest /ar
@spotifycar doesn’t show in lock screen. can’t adjust volum of phone isn’t unlock also.
@116891 thank for the info. could you tri log out > restart your devic > log back in to see if it helps? keep us post /ar
@spotifycar works. blame io update.
@116891 glad to hear everything' work okay now. if there' anyth els we can help you with, just give us a... https://t.co/auc7dgjpgf /ch
@115888 the new io is make your app way less usable. would fanci walk around with a boom box after thi update.
@116892 hey there! can you let us know which devic and oper system you'r using? we'll see what we can suggest /nq
@115888 can you stop spam me with "would you like to open waze?" fuck.
@116893 can you let us know your flight number? we'd like to feed thi back? 2/2 ^danih
@british_airway it wa the 10:35am from edinburgh to heathrow. we final left around 2pm, not impress ba...
@116893 we understand how thi impact on your day and we’r genuin sorry.2/2^corri
@british_airway that’ funny, when we final got on the plane the pilot told us it wa an engin fault...
@116893 that' strange, amy. sorri for the confus caused. ^rach
@116893 pleas accept our apologies, amy. ba1441 wa delay due to a late incom aircraft. 1/2
@british_airway not overli delight at the long delay from edinburgh today, nor the lack of inform as to whi or that i’m not home yet
@116894 we'r so jealous. we wish we could have got a cuddl too. thank for your post. ^danih
manag a quick cuddl with our four leg passeng befor hi @british_airway 56 flight from jnb to lhr. he wa veri comfort https://t.co/caqgi1ejgn
@116895 book reference, email address and contact telephon number 2/2. ^oliv
@british_airway help. just book a flight second ago and now see i have ad an extra letter to end of a pax name. is there a way to fix or one letter extra ok?
@116896 hi colin, so pleas you and your teapot had a great flight with us. we hope we can welcom you both on board again soon.^jo
me and my teapot had a pleasant flight with @british_airway to muc thi evening. thank you
@116897 your date of birth. we can contact our execut team who will be in contact to help as soon as possibl 2/2. ^oliv
@british_airway thank for your repli oliver. my twitter wasn’t work veri well last night so i telephon the execut club.
@116897 further. ^jane 2/2
@116897 we'r pleas to hear you'v been abl to contact our execut club team, kelly. pleas let us know if we can help you with anyth 1/2
@british_airway my execut club account ha been hacked. pleas pm me.
@116898 hi there, you can still travel as long as you declar you won't have the card with you upon book your trip.^jo
@british_airway done onlin check-in but don't have the credit card can i still fly?
@116899 happi halloween, joe. thank for your fantast post. we hope you had an amaz evening. ^danih
happi halloween! decid to go with a @british_airway logo thi year :p https://t.co/dhyvgftnhj
@116900 you'r welcome, mark. we'll pass on your love comments. ^helen
@british_airway #ba198 massiv thank you to victor de georgio for such amaz servic bom-lhr
@116893 we'r disappoint to hear you'r flight wa delayed, amy. we'r sorri you didn't receiv much communication. 1/2
@116901 hi daniel, we wouldn't offer a complimentari upgrad for a cancel flight. who advis you to contact us? ^helen
@british_airway ba0229 cancel friday. rebook on ba293. told to call custom relat for complimentari upgrad but they are closed?
@116902 pleas use thi link https://t.co/ezhtminqrk and state about the issue. also pleas tri again onlin befor contact 2/2. ^oliv
@british_airway is there a problem with server, as tri to book flight and car get a messag - sorry, have problems!
@116902 hi tony. an issu ha been report to our fault team. i apologis the inconveni caused. if you would like to contact us, 1/2
@116903 we don't like to hear this, chris. did you report the damag within 7 day of receiv your bags? ^helen
@british_airway wasn’t told i had to when speak to ba, conveni forgot to tell me that veri import fact
@116903 hi chris, when you were speak to someon about thi did they give you ani refer number? ^jane
@british_airway onli our miss baggag claim number
@116903 flexibl on this. pleas dm us your reference, full name and email address. thanks. ^jane 2/2
@british_airway flexibility?
@british_airway and silenc return
@116903 we can have a look at this, chris. however, if the damag hasn't been report within 7 day of receiv the bag, we don't have ani 1/2
@british_airway fact ba broke the lock when they didn’t need to just make th while@th more disgrac
@british_airway commun is that slow it is unbeliev about a week for a repli
@british_airway simpl fact been home 2 month and you still haven’t paid me for expens i incur due to the delay bag
@british_airway but i wasn’t told i had too, don’t expect a compani like ba to be dishonour
@british_airway lost opt luggag for over a week, then broke out cases, now refus to pay for the damag they caused..disgrac
@116904 book reference, email address and contact telephon number 2/2. ^oliv
@british_airway ba016 from sydney.
@116904 we'r sorri you'r unhappi with the cater servic on board your flight, sierra. can you let us know your flight number? ^danih
@british_airway 13.5 hour flight & thi is all i wa given for #vegan first class breakfast. no soymilk for tea or hot meal. disgraceful. https://t.co/abubzluyyu
@116904 hi sierra. again, we'r sorri you’r unhappi with our cater service. if you can, pleas send dm with your full name, 1/2
@116905 we'r unawar of ani issu indur. did you manag to get through to us? you'd usual have a discount show under 'bolt ons' within your my o2 account: https://t.co/otcguskwp7 can you pleas check thi and let us know? feel free to drop us a dm https://t.co/5pyldjbc6r
@o2 i have got through & nikita explain to me that the bill will updat in the next 3 day i will keep an eye on it & let you know!
@116905 ah, no worri keep us informed. we'r alway happi to help.
@o2 i place an order on friday for £20 for 20gb with 3 month free sim onli thru live chat. when i look at my account.. it show £33 per month? and i can’t talk to anybodi on live chat now.. is it down?
@116906 pleas eras your last tweet as it wa sent publicly. we can continu thi convers via dm.--jv
@comcastcar __credit_card__
@116906 i can help with ani issu you'r having. would you pleas send us a dm with your account info?--jv
@116907 @116136 i record everyth i will go to court. it is veri shame comcast. they have horribl agent
lost power in the storm? visit us at particip xfiniti store across new england to recharg your devices. https://t.co/l0w2foglvv
@116908 hello. please, dm me your full address so i can provid an updat on your servic for you. thanks.-jc
@comcastcar internet ha been down for almost 30 min now..
@116909 hi, i am sorri to hear about the internet issues. can you pleas dm me your address or phone number so i can help? -sdl
@comcastcar #mobile_car internet drop period for a coupl minut at a time. app say internet is fine. how can i fix this?
@116910 i can look into your servic issues. pleas dm me your account info and i will be happi to help. -gr
@115900 pleas get servic back in new hampshire. not like there is a world seri to won tonight or anything. #getrdon
@116911 hello! just check in to see if you still want to cancel xfiniti services. -go

@spotifycar i use to use that featur as an exampl of great ux.

@116885 we understand. don't worry, we'll let the right team know it' someth you'd like to see again /n

@spotifycar @116885 i can't fathom whi you'd get rid of such an unique, use feature. us heavy-us feel truli alienated/betrayed. pleas make thi right!

@116886 hey paula, we appreci your feedback! don't worry, we'll let our dev know thi is someth you'd like to see again /gk

@116886 @spotifycar i wouldn't go so far. clearli we were in the minority. everyon i show the featur to love it. mayb it wasn't well marketed...

@116886 @spotifycar ... i will though, if they alreadi have the code, they could hide it in an advanc set area. mayb a commun advanc set area.

@116885 @spotifycar brilliant, pleas keep me updated? much appreci it. still hope they will bring it back in full on the next updat

@116886 @spotifycar the truth is, although spotifi cares, they'v obvious alreadi found the featur to not be use to the masses. we are outliers.

@116885 we'r sorri if you feel that way. in ani case, we appreci your feedback on this. feel free to tweet us if there' anyth els /gk

@spotifycar what happen to the io tap and hold to preview a song feature? i love it for queu song to a playlist.

@116887 hey! the cavalry' here. could you confirm the io and spotifi version you'r using? we'll see what we can suggest /kb

@spotifycar spotifi 8.4.25.906 and io 11

@116887 got it. is thi happen on 3g/4g, wifi, or both? do you get the same issu when you use spotifi on other devices? /kb

@spotifycar no just on my phone sinc i instal io 11. mostli on 3g/4g. it’ veri random when it decid not to work.

@116887 are you get ani error messag when it happens? is it happen when you'r use earphones, or even without them? /pl

@spotifycar nothing, same problem seem to be happen to a lot of people.

@116887 we understand. can you check if the step here do the trick: https://t.co/cxght0bcr8? /pl

@spotifycar didn’t work

@116887 hmm. can you dm us your account' email address or username? we'll take a look backstag /km https://t.co/ldfdzrinat

@116888 @spotifycar same exact issue. sound won’t play more than 50% although i have it on full

@spotifycar the button on my headphon don’t paus my music anymore. is thi a spotifi or an io 11 issue?

@116889 hey lauren! can you dm us your account' email address or username? we'll take a look /n https://t.co/ldfdzrinat

@spotifycar btw i have a confirm email to say my email address wa updated, then got an email to say my subscript had been cancelled?

@spotifycar i can't log into my account as it' say my password is incorrect but it' the same one i'v use for years! i updat my email address but it' say i don't have an account regist to that address?

@116890 2: with anyth else. https://t.co/m4hwsbghvz /lo

@spotifycar they'r back now. i wa on my phone' 4g earlier. i don't know what happen but when i connect to my wifi it returned. thank you though.

@116890 hey, help' here! can you tri log in on anoth devic or the web player (https://t.co/at5o0wcn4v)? are you see your songs? /jp

@spotifycar all of my song disappear from my songs. they'r still in the playlist but i'm not abl to view them. https://t.co/lp9ihtod1m

@116891 hey there! can you tell us more about what' happen exactly? we'll see what we can suggest /ar

@spotifycar doesn’t show in lock screen. can’t adjust volum of phone isn’t unlock also.

@116891 thank for the info. could you tri log out > restart your devic > log back in to see if it helps? keep us post /ar

@spotifycar works. blame io update.

@116891 glad to hear everything' work okay now. if there' anyth els we can help you with, just give us a... https://t.co/auc7dgjpgf /ch

@115888 the new io is make your app way less usable. would fanci walk around with a boom box after thi update.

@116892 hey there! can you let us know which devic and oper system you'r using? we'll see what we can suggest /nq

@115888 can you stop spam me with "would you like to open waze?" fuck.

@116893 can you let us know your flight number? we'd like to feed thi back? 2/2 ^danih

@british_airway it wa the 10:35am from edinburgh to heathrow. we final left around 2pm, not impress ba...

@116893 we understand how thi impact on your day and we’r genuin sorry.2/2^corri

@british_airway that’ funny, when we final got on the plane the pilot told us it wa an engin fault...

@116893 that' strange, amy. sorri for the confus caused. ^rach

@116893 pleas accept our apologies, amy. ba1441 wa delay due to a late incom aircraft. 1/2

@british_airway not overli delight at the long delay from edinburgh today, nor the lack of inform as to whi or that i’m not home yet

@116894 we'r so jealous. we wish we could have got a cuddl too. thank for your post. ^danih

manag a quick cuddl with our four leg passeng befor hi @british_airway 56 flight from jnb to lhr. he wa veri comfort https://t.co/caqgi1ejgn

@116895 book reference, email address and contact telephon number 2/2. ^oliv

@british_airway help. just book a flight second ago and now see i have ad an extra letter to end of a pax name. is there a way to fix or one letter extra ok?

@116896 hi colin, so pleas you and your teapot had a great flight with us. we hope we can welcom you both on board again soon.^jo

me and my teapot had a pleasant flight with @british_airway to muc thi evening. thank you

@116897 your date of birth. we can contact our execut team who will be in contact to help as soon as possibl 2/2. ^oliv

@british_airway thank for your repli oliver. my twitter wasn’t work veri well last night so i telephon the execut club.

@116897 further. ^jane 2/2

@116897 we'r pleas to hear you'v been abl to contact our execut club team, kelly. pleas let us know if we can help you with anyth 1/2

@british_airway my execut club account ha been hacked. pleas pm me.

@116898 hi there, you can still travel as long as you declar you won't have the card with you upon book your trip.^jo

@british_airway done onlin check-in but don't have the credit card can i still fly?

@116899 happi halloween, joe. thank for your fantast post. we hope you had an amaz evening. ^danih

happi halloween! decid to go with a @british_airway logo thi year :p https://t.co/dhyvgftnhj

@116900 you'r welcome, mark. we'll pass on your love comments. ^helen

@british_airway #ba198 massiv thank you to victor de georgio for such amaz servic bom-lhr

@116893 we'r disappoint to hear you'r flight wa delayed, amy. we'r sorri you didn't receiv much communication. 1/2

@116901 hi daniel, we wouldn't offer a complimentari upgrad for a cancel flight. who advis you to contact us? ^helen

@british_airway ba0229 cancel friday. rebook on ba293. told to call custom relat for complimentari upgrad but they are closed?

@116902 pleas use thi link https://t.co/ezhtminqrk and state about the issue. also pleas tri again onlin befor contact 2/2. ^oliv

@british_airway is there a problem with server, as tri to book flight and car get a messag - sorry, have problems!

@116902 hi tony. an issu ha been report to our fault team. i apologis the inconveni caused. if you would like to contact us, 1/2

@116903 we don't like to hear this, chris. did you report the damag within 7 day of receiv your bags? ^helen

@british_airway wasn’t told i had to when speak to ba, conveni forgot to tell me that veri import fact

@116903 hi chris, when you were speak to someon about thi did they give you ani refer number? ^jane

@british_airway onli our miss baggag claim number

@116903 flexibl on this. pleas dm us your reference, full name and email address. thanks. ^jane 2/2

@british_airway flexibility?

@british_airway and silenc return

@116903 we can have a look at this, chris. however, if the damag hasn't been report within 7 day of receiv the bag, we don't have ani 1/2

@british_airway fact ba broke the lock when they didn’t need to just make th while@th more disgrac

@british_airway commun is that slow it is unbeliev about a week for a repli

@british_airway simpl fact been home 2 month and you still haven’t paid me for expens i incur due to the delay bag

@british_airway but i wasn’t told i had too, don’t expect a compani like ba to be dishonour

@british_airway lost opt luggag for over a week, then broke out cases, now refus to pay for the damag they caused..disgrac

@116904 book reference, email address and contact telephon number 2/2. ^oliv

@british_airway ba016 from sydney.

@116904 we'r sorri you'r unhappi with the cater servic on board your flight, sierra. can you let us know your flight number? ^danih

@british_airway 13.5 hour flight & thi is all i wa given for #vegan first class breakfast. no soymilk for tea or hot meal. disgraceful. https://t.co/abubzluyyu

@116904 hi sierra. again, we'r sorri you’r unhappi with our cater service. if you can, pleas send dm with your full name, 1/2

@116905 we'r unawar of ani issu indur. did you manag to get through to us? you'd usual have a discount show under 'bolt ons' within your my o2 account: https://t.co/otcguskwp7 can you pleas check thi and let us know? feel free to drop us a dm https://t.co/5pyldjbc6r

@o2 i have got through & nikita explain to me that the bill will updat in the next 3 day i will keep an eye on it & let you know!

@116905 ah, no worri keep us informed. we'r alway happi to help.

@o2 i place an order on friday for £20 for 20gb with 3 month free sim onli thru live chat. when i look at my account.. it show £33 per month? and i can’t talk to anybodi on live chat now.. is it down?

@116906 pleas eras your last tweet as it wa sent publicly. we can continu thi convers via dm.--jv

@comcastcar __credit_card__

@116906 i can help with ani issu you'r having. would you pleas send us a dm with your account info?--jv

@116907 @116136 i record everyth i will go to court. it is veri shame comcast. they have horribl agent

lost power in the storm? visit us at particip xfiniti store across new england to recharg your devices. https://t.co/l0w2foglvv

@116908 hello. please, dm me your full address so i can provid an updat on your servic for you. thanks.-jc

@comcastcar internet ha been down for almost 30 min now..

@116909 hi, i am sorri to hear about the internet issues. can you pleas dm me your address or phone number so i can help? -sdl

@comcastcar #mobile_car internet drop period for a coupl minut at a time. app say internet is fine. how can i fix this?

@116910 i can look into your servic issues. pleas dm me your account info and i will be happi to help. -gr

@115900 pleas get servic back in new hampshire. not like there is a world seri to won tonight or anything. #getrdon

@116911 hello! just check in to see if you still want to cancel xfiniti services. -go