gorkemsevinc/Customer_Support_on_Twitter · Datasets at Hugging Face

cleaned_text stringlengths 1 500 ⌀
@delta i did thi some time ago now but haven’t heard from you...
@115885 hello, richard! pleas dm your confirmation# and i will tri to assist. *tcc
@delta actually, i just look again and they disagre and say it' on you. ani idea what i should do? https://t.co/twiogkd3kx
@delta hi - and thanks. think i just figur thi out. would it be you’r not run the mex-mid flight so i need to check in via aeromexico?
@115885 hi, richard. can you pl dm your confirm number so i may look into thi matter for you? thanks! *tjf https://t.co/6idgbjac2m
@delta i'm fli jfk-mex-mid tomorrow and you say i'm book in, but it look like it' just the first leg. can you check, please?
@115885 hi richard, i apolog for the delay respons time. pleas dm your conf # so i can review your trip details. *tlt... 1/2
@115886 we sincer apolog for your disappointment. we alway strive to creat a posit custom experience. *ajc
@delta #again #noth #b #no #answer
@115886 hi caesar, can you dm your confirm # to the link provided? i will be glad to look into thi for you. *tbt https://t.co/6idgbjac2m
@delta same again! #equip #chang #no #guarante #seat #apolog i’ll dm you if you can give me a #real #answer and no #standard #b #answer
@115886 i would be glad to look into thi for you. *tbt
@delta ok it wa not a full flight, #equip chang had noth to do with comfort class, no #disabl (and a handl agent tell #custom #care would take care of us) so pleas non of these as an excuse! i’ll retwitt your reply! thank
@115886 thank for your patience. *hck
@115886 thanks! *hck
@115886 thank you for be the most import part of delta. https://t.co/yfi5cj9udk *hck
@115886 i am includ a link of our commit to our customers, pleas let us know if we can be of further assistance. *hck
@115886 it can be difficult to assign the same seat becaus the aircraft configur may be different. *hck
@115886 ...possible. *hck 2/2
@115886 unfortunately, we are not abl to guarante seat nor flight schedules. *hck
@115886 hi caesar, i thank you for your patience. i had an opportun to read the thread. *hck
@115886 pleas rememb that help is just a tweet away. have a wonder evening. *hck
@delta obvious you didn't read what alreadi wa said before, you do give exactli the same bs answers. i know there is no guarante but i like to know whi they move us. i know, becaus a #delta employe wa sit in my seat and you can't say that
@115886 ...guaranteed. it wa chang becaus oper need requir such. *abn 3/3
@delta is thi a #comput #answer my tweets? #unbelievable!!!!! same #stupid #answers!!
@115886 you'r receiv the same answer becaus the inform that' be relay is the same. *abn
@115886 a real abn
@delta even #wors
@115886 ...thank you for tweet us tonight, caesar. *abn 2/2
@115886 i regret that you aren't happi with the inform given and apolog for not be abl to address your concern via thi channel.... 1/2
@115886 i assur you, i'm areal person, caesar. *abn
@115886 ...to shift. becaus of such, though we tri our best to honor seat requests, do note - it' just that, a request and is not... 2/3
@115886 i understand your frustrat and apolog again for your experience. as previous explained, schedul chang occur caus seats... 1/3
@115886 thank you for be the most import part of delta. *hck
@115886 may i have your ticket number, please? unfortunately, the confirm provid is no longer active. *hck
@delta 0062395415777
@115886 good evening, caesar! *hck
@115886 i would like to sincer apolog for the stress, frustration, and the inconveni that you endur due to an equip change. *hck
@115886 in the event of an equip change, we put forth our best effort to seat everyon togeth as they were, but sometim that is not... 1/2
@delta #delta move you to #dm the moment you have a #complaint with no results. just got some #b #answer but no real reason whi they chang our #seating!
@115887 hmm. can you tri restart your devic by hold the sleep/wak + volum down button for 10 seconds? keep us post /l
@spotifycar doesn’t work and i even tri delet the app
@115887 could you send us a dm with your account' email address? we'll take a look backstag /ch https://t.co/ldfdzrinat
@spotifycar premium & when i have it on shuffl it turn off when the song is done and just play in order and the repeat light up but doesn’t repeat
@115887 thanks. just to be sure, are you free or premium? also, can you give us more info on what happen when you tri use it? /cb
@spotifycar iphon 7+ and i have the most recent updat for spotifi
@115887 hey! what device, oper system, and spotifi version are you using? we'll see what we can suggest /cb
i’m piss my @115888 shuffl and repeat button just don’t fuck work and i’m get frustrat
@115889 got it. it' not possibl at the moment, but we'll pass on the the suggestion. could you tri reinstal the app? /pb
@spotifycar yes, multipl times. no changes. i am premium user an when @115890 send us user to spotifi there should be a bugfre run app 🤨
@115889 sorri to hear that. the spotifi app on window phone is current in mainten mode. more info here: https://t.co/ksq4qse4d /r
@spotifycar 2/2... and there is no way to manag album (recent ad e.g.) in the app. it' a mess https://t.co/rlwuqllt8
@115889 hey there! that doesn't sound good. what' happen exactly? can you let us know the app version you'r using? /pb
@spotifycar @115890 groov music quit & redirect to spotify. but the w10m app is a bugfest.. ani further updat possible?
@115891 no worries. if you have other questions, just give us a shout /g
@spotifycar ok thx
@115891 hey mikey! we'r afraid there' no way to filter or search that way, but we'll pass that suggest on to the relev folk /g
is there a way to find non-explicit song that are explicit @spotifycar
@115892 caused. we'r unabl to offer a complimentari upgrade, howev we can quot an upgrad if you would like us to? ^jane 2/2
@british_airway sure, how much would an upgrad cost, out of curiosity?
@115892 pleas can you dm us your book reference, email address and contact number? we can then look into thi for you. thanks. ^jane
@british_airway or, more importantly, are there earlier flight than the itinerari i wa rebook on? that' my preference.
@british_airway thi itinerari is preferred--i wa unabl to view other option in the "manag my booking" link includ in the origin cancel email. https://t.co/kfddwesw49
@british_airway i assum that be sapphir doe not matter? i'll have to find a way from iad to bwi upon landing... becaus that' where my car is parked.
hi @british_airways! my flight from man--lhr--bwi for nov. 3 wa canceled. i wa excit to tri your club 787 product. onli avail flight is now to iad which is a hassle, but rebook anyway--mi onli option! ani avail in first class on ba293 for the troubl please?
@115893 email address and contact telephon number. we'll look into your complaint and contact you for an updat 2/2. ^oliv
@british_airway you have all my info. check with sanket thakur. supposedly, he/sh is a "custom service" rep. refer number is 16934380.
@british_airway will you ever address my complaint/claim? or, do you just ignor it until the 2 yr are up?
@115894 email address and contact telephon number. we apologis for the delay in our respons 2/2. ^oliv
@british_airway book ref mp79v2 and qmas91 second one is my son's, have sent all info in be told i'm not entitl to anything?
@115894 us your book ref, email address and contact number. 2/2 ^linda
@british_airway will you pay me my hotel and good bill for cancel my flight home
get the payday parti start with 40 european destin for £40 each-way or less
@115895 hi sam, that is the correct email. ^helen
@british_airway can i just confirm the email that would send passport detail to chang a name on a ticket is __email__?
@115896 hi sreejit, we have no info about thi as yet. pleas keep an eye onlin as thi will be updat as soon as we know. ^helen
@british_airway https://t.co/nm3zczuh2w here' the news articl in case you guy need it. if you have ani updat in the future, do share. thanks.
@115896 thank sreejit, we would recommend check on manag my book for ani updates. ^jane
@british_airway runway is under mainten at delhi from 7 nov. flight have been cancelled. want to know statu of ba0257, lhr-del 7nov
@115897 hi david, confirm email can take up to 24 hrs. have you been wait longer than this? ^helen
@british_airway it' been 24 hour now. could you pleas assist? thanks. my email address is __email__
@british_airway not yet, but i thought it wa strang that i receiv a confirm email for one of the flights, but not the other. thanks.
@115897 hi david, could you let us know the flight you'v book and date of travel, along with your full name and contact number. thanks. ^sophi
@british_airway amsterdam to london on 28/11/17 london to athen on 30/11/17 - have receiv confirm for thi contact: +49 1708733216
@british_airway full name: david simon
@british_airway ani update, sophie? thanks.
@115897 we'll check thi for you, david. can you provid us with the book refer for the confirm you have? pleas send thi via dm. ^r
@british_airway i made two bookings, but onli receiv a confirm email for one of the flights. littl help?
@115898 i definit want to make sure your charg are correct. pleas dm me your address and phone# so i can better assist. -slm
@comcastcar
.@comcastcar tire of get charg for equip that wa return month ago. pleas stop it.
@115899 address, and phone number so i can assist further with thi issue. thanks! -kw
@comcastcar sent and thank you
@115900 hi i got some odd text alert from you i don't have your servic whi would i get alert
@115899 hi, i'll be happi to look into the text you receiv and see what i can do to help. pleas send a dm with your full name,
@115901 hello, have you check your schedul menu? you may have a seri record scheduled. - matt
@comcastcar phoenix sun are on auto record. nba team channel 752 tri to record tonight. i onli want regular broadcast game record like tivo does.
@115901 if you set a record for a sport team it will tri to record it on ani avail network. - matt
@comcastcar thank for your repli but that' whi i said updat your software. if @115902 know not to record on an unavail channel, it' software.
@115901 we can certainli share your feedback move forward as we'r alway look to improv the custom experience. -dsc

@delta i did thi some time ago now but haven’t heard from you...

@115885 hello, richard! pleas dm your confirmation# and i will tri to assist. *tcc

@delta actually, i just look again and they disagre and say it' on you. ani idea what i should do? https://t.co/twiogkd3kx

@delta hi - and thanks. think i just figur thi out. would it be you’r not run the mex-mid flight so i need to check in via aeromexico?

@115885 hi, richard. can you pl dm your confirm number so i may look into thi matter for you? thanks! *tjf https://t.co/6idgbjac2m

@delta i'm fli jfk-mex-mid tomorrow and you say i'm book in, but it look like it' just the first leg. can you check, please?

@115885 hi richard, i apolog for the delay respons time. pleas dm your conf # so i can review your trip details. *tlt... 1/2

@115886 we sincer apolog for your disappointment. we alway strive to creat a posit custom experience. *ajc

@delta #again #noth #b #no #answer

@115886 hi caesar, can you dm your confirm # to the link provided? i will be glad to look into thi for you. *tbt https://t.co/6idgbjac2m

@delta same again! #equip #chang #no #guarante #seat #apolog i’ll dm you if you can give me a #real #answer and no #standard #b #answer

@115886 i would be glad to look into thi for you. *tbt

@delta ok it wa not a full flight, #equip chang had noth to do with comfort class, no #disabl (and a handl agent tell #custom #care would take care of us) so pleas non of these as an excuse! i’ll retwitt your reply! thank

@115886 thank for your patience. *hck

@115886 thanks! *hck

@115886 thank you for be the most import part of delta. https://t.co/yfi5cj9udk *hck

@115886 i am includ a link of our commit to our customers, pleas let us know if we can be of further assistance. *hck

@115886 it can be difficult to assign the same seat becaus the aircraft configur may be different. *hck

@115886 ...possible. *hck 2/2

@115886 unfortunately, we are not abl to guarante seat nor flight schedules. *hck

@115886 hi caesar, i thank you for your patience. i had an opportun to read the thread. *hck

@115886 pleas rememb that help is just a tweet away. have a wonder evening. *hck

@delta obvious you didn't read what alreadi wa said before, you do give exactli the same bs answers. i know there is no guarante but i like to know whi they move us. i know, becaus a #delta employe wa sit in my seat and you can't say that

@115886 ...guaranteed. it wa chang becaus oper need requir such. *abn 3/3

@delta is thi a #comput #answer my tweets? #unbelievable!!!!! same #stupid #answers!!

@115886 you'r receiv the same answer becaus the inform that' be relay is the same. *abn

@115886 *a real *abn

@delta even #wors

@115886 ...thank you for tweet us tonight, caesar. *abn 2/2

@115886 i regret that you aren't happi with the inform given and apolog for not be abl to address your concern via thi channel.... 1/2

@115886 i assur you, i'm areal person, caesar. *abn

@115886 ...to shift. becaus of such, though we tri our best to honor seat requests, do note - it' just that, a request and is not... 2/3

@115886 i understand your frustrat and apolog again for your experience. as previous explained, schedul chang occur caus seats... 1/3

@115886 thank you for be the most import part of delta. *hck

@115886 may i have your ticket number, please? unfortunately, the confirm provid is no longer active. *hck

@delta 0062395415777

@115886 good evening, caesar! *hck

@115886 i would like to sincer apolog for the stress, frustration, and the inconveni that you endur due to an equip change. *hck

@115886 in the event of an equip change, we put forth our best effort to seat everyon togeth as they were, but sometim that is not... 1/2

@delta #delta move you to #dm the moment you have a #complaint with no results. just got some #b #answer but no real reason whi they chang our #seating!

@115887 hmm. can you tri restart your devic by hold the sleep/wak + volum down button for 10 seconds? keep us post /l

@spotifycar doesn’t work and i even tri delet the app

@115887 could you send us a dm with your account' email address? we'll take a look backstag /ch https://t.co/ldfdzrinat

@spotifycar premium & when i have it on shuffl it turn off when the song is done and just play in order and the repeat light up but doesn’t repeat

@115887 thanks. just to be sure, are you free or premium? also, can you give us more info on what happen when you tri use it? /cb

@spotifycar iphon 7+ and i have the most recent updat for spotifi

@115887 hey! what device, oper system, and spotifi version are you using? we'll see what we can suggest /cb

i’m piss my @115888 shuffl and repeat button just don’t fuck work and i’m get frustrat

@115889 got it. it' not possibl at the moment, but we'll pass on the the suggestion. could you tri reinstal the app? /pb

@spotifycar yes, multipl times. no changes. i am premium user an when @115890 send us user to spotifi there should be a bugfre run app 🤨

@115889 sorri to hear that. the spotifi app on window phone is current in mainten mode. more info here: https://t.co/ksq4qse4d /r

@spotifycar 2/2... and there is no way to manag album (recent ad e.g.) in the app. it' a mess https://t.co/rlwuqllt8

@115889 hey there! that doesn't sound good. what' happen exactly? can you let us know the app version you'r using? /pb

@spotifycar @115890 groov music quit & redirect to spotify. but the w10m app is a bugfest.. ani further updat possible?

@115891 no worries. if you have other questions, just give us a shout /g

@spotifycar ok thx

@115891 hey mikey! we'r afraid there' no way to filter or search that way, but we'll pass that suggest on to the relev folk /g

is there a way to find non-explicit song that are explicit @spotifycar

@115892 caused. we'r unabl to offer a complimentari upgrade, howev we can quot an upgrad if you would like us to? ^jane 2/2

@british_airway sure, how much would an upgrad cost, out of curiosity?

@115892 pleas can you dm us your book reference, email address and contact number? we can then look into thi for you. thanks. ^jane

@british_airway or, more importantly, are there earlier flight than the itinerari i wa rebook on? that' my preference.

@british_airway thi itinerari is preferred--i wa unabl to view other option in the "manag my booking" link includ in the origin cancel email. https://t.co/kfddwesw49

@british_airway i assum that be sapphir doe not matter? i'll have to find a way from iad to bwi upon landing... becaus that' where my car is parked.

hi @british_airways! my flight from man--lhr--bwi for nov. 3 wa canceled. i wa excit to tri your club 787 product. onli avail flight is now to iad which is a hassle, but rebook anyway--mi onli option! ani avail in first class on ba293 for the troubl please?

@115893 email address and contact telephon number. we'll look into your complaint and contact you for an updat 2/2. ^oliv

@british_airway you have all my info. check with sanket thakur. supposedly, he/sh is a "custom service" rep. refer number is 16934380.

@british_airway will you ever address my complaint/claim? or, do you just ignor it until the 2 yr are up?

@115894 email address and contact telephon number. we apologis for the delay in our respons 2/2. ^oliv

@british_airway book ref mp79v2 and qmas91 second one is my son's, have sent all info in be told i'm not entitl to anything?

@115894 us your book ref, email address and contact number. 2/2 ^linda

@british_airway will you pay me my hotel and good bill for cancel my flight home

get the payday parti start with 40 european destin for £40 each-way or less

@115895 hi sam, that is the correct email. ^helen

@british_airway can i just confirm the email that would send passport detail to chang a name on a ticket is __email__?

@115896 hi sreejit, we have no info about thi as yet. pleas keep an eye onlin as thi will be updat as soon as we know. ^helen

@british_airway https://t.co/nm3zczuh2w here' the news articl in case you guy need it. if you have ani updat in the future, do share. thanks.

@115896 thank sreejit, we would recommend check on manag my book for ani updates. ^jane

@british_airway runway is under mainten at delhi from 7 nov. flight have been cancelled. want to know statu of ba0257, lhr-del 7nov

@115897 hi david, confirm email can take up to 24 hrs. have you been wait longer than this? ^helen

@british_airway it' been 24 hour now. could you pleas assist? thanks. my email address is __email__

@british_airway not yet, but i thought it wa strang that i receiv a confirm email for one of the flights, but not the other. thanks.

@115897 hi david, could you let us know the flight you'v book and date of travel, along with your full name and contact number. thanks. ^sophi

@british_airway amsterdam to london on 28/11/17 london to athen on 30/11/17 - have receiv confirm for thi contact: +49 1708733216

@british_airway full name: david simon

@british_airway ani update, sophie? thanks.

@115897 we'll check thi for you, david. can you provid us with the book refer for the confirm you have? pleas send thi via dm. ^r

@british_airway i made two bookings, but onli receiv a confirm email for one of the flights. littl help?

@115898 i definit want to make sure your charg are correct. pleas dm me your address and phone# so i can better assist. -slm

@comcastcar

.@comcastcar tire of get charg for equip that wa return month ago. pleas stop it.

@115899 address, and phone number so i can assist further with thi issue. thanks! -kw

@comcastcar sent and thank you

@115900 hi i got some odd text alert from you i don't have your servic whi would i get alert

@115899 hi, i'll be happi to look into the text you receiv and see what i can do to help. pleas send a dm with your full name,

@115901 hello, have you check your schedul menu? you may have a seri record scheduled. - matt

@comcastcar phoenix sun are on auto record. nba team channel 752 tri to record tonight. i onli want regular broadcast game record like tivo does.

@115901 if you set a record for a sport team it will tri to record it on ani avail network. - matt

@comcastcar thank for your repli but that' whi i said updat your software. if @115902 know not to record on an unavail channel, it' software.

@115901 we can certainli share your feedback move forward as we'r alway look to improv the custom experience. -dsc