text
stringlengths 19
310
| label_name
stringlengths 9
48
| label
int64 0
76
|
|---|---|---|
Is it possible to exchange currencies? | exchange_via_app | 33 |
Can you please explain to me why there is an extra €1 fee in my statement? | extra_charge_on_statement | 34 |
I checked my account today and saw that I was charged an extra pound that I did not spend. | extra_charge_on_statement | 34 |
Why was I charged $1 in a transaction? | extra_charge_on_statement | 34 |
Hello, I see that I have been charged an extra $1 on my app. Could you please provide me with a reason for this charge? | extra_charge_on_statement | 34 |
I see I was charged $1 for a transaction. | extra_charge_on_statement | 34 |
My transfer didn't work how come? | failed_transfer | 35 |
What caused my transfer to fail? | failed_transfer | 35 |
Why do my transfers keep failing? | failed_transfer | 35 |
I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time? | failed_transfer | 35 |
How can I find out why my transfer didn't go through? | failed_transfer | 35 |
What flat currencies do you use for holding and exchanges. | fiat_currency_support | 36 |
In the exchange and holding, what fiat is allowed? | fiat_currency_support | 36 |
What currency is supported for exchanges and holding? | fiat_currency_support | 36 |
How can I solve my issue with holding multiple currencies? | fiat_currency_support | 36 |
How do I go forth on holding money in multiple currencies? | fiat_currency_support | 36 |
How about disposable virtual cards? | get_disposable_virtual_card | 37 |
Please explain how disposable virtual card work. | get_disposable_virtual_card | 37 |
How does a disposable virtual card work? | get_disposable_virtual_card | 37 |
I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one? | get_disposable_virtual_card | 37 |
How do I use the disposable cards? | get_disposable_virtual_card | 37 |
Can you deliver the PIN separately? | get_physical_card | 38 |
Is my PIN sent separably? | get_physical_card | 38 |
How do I set my physical card PIN? | get_physical_card | 38 |
Where is my PIN located? | get_physical_card | 38 |
How do I locate my PIN now that I have my card? | get_physical_card | 38 |
Is it possible to give a second card from my account to my daughter? | getting_spare_card | 39 |
I want to give a second card for this account to my daughter, would this be possible? | getting_spare_card | 39 |
I need a second card on this account for my daughter. | getting_spare_card | 39 |
I would like open a second card for my daughter, how can you assist me? | getting_spare_card | 39 |
Does it cost extra to send out more than one card? | getting_spare_card | 39 |
Where can virtual cards be ordered? | getting_virtual_card | 40 |
Do I get to have one of those virtual cards I've heard about? | getting_virtual_card | 40 |
What do I have to do to get my virtual card? | getting_virtual_card | 40 |
How long do you have to wait to see your virtual card your ordered? | getting_virtual_card | 40 |
Where's my virtual card | getting_virtual_card | 40 |
I think my card is stolen! | lost_or_stolen_card | 41 |
My card is stolen. Help! | lost_or_stolen_card | 41 |
I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card? | lost_or_stolen_card | 41 |
My card has been lost / stolen | lost_or_stolen_card | 41 |
Help! I fear that my card was stolen, | lost_or_stolen_card | 41 |
Can someone else use my account if they have my phone? I lost mine. | lost_or_stolen_phone | 42 |
If I lost my phone at the hotel, can I still use the app? | lost_or_stolen_phone | 42 |
I no longer have my phone. | lost_or_stolen_phone | 42 |
Help! I think my phone may be stolen or lost! | lost_or_stolen_phone | 42 |
Help! What should I do? My phone was stolen yesterday. | lost_or_stolen_phone | 42 |
Can I revive a physical card. | order_physical_card | 43 |
Can you tell me how do I get a card? | order_physical_card | 43 |
what steps do i do to get a real card | order_physical_card | 43 |
Can I get a card in person? | order_physical_card | 43 |
I need to get hold of a physical card? | order_physical_card | 43 |
I happened to forget my password | passcode_forgotten | 44 |
I think my passcode was changed | passcode_forgotten | 44 |
Not sure what my password is. | passcode_forgotten | 44 |
How can I reset my passcode? | passcode_forgotten | 44 |
I need to reset my passcode. Where do I go to do that? | passcode_forgotten | 44 |
A transaction on my card shows as pending. | pending_card_payment | 45 |
I don't know what a pending payment is. | pending_card_payment | 45 |
There is a payment that i made that i noticed has not gone thru yet. Can i ask why? | pending_card_payment | 45 |
Why is my card payment still listed as pending? | pending_card_payment | 45 |
What does it mean when it says that I have a payment that is pending? | pending_card_payment | 45 |
I have a withdrawal waiting to go through. | pending_cash_withdrawal | 46 |
I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received. | pending_cash_withdrawal | 46 |
Why is my withdrawal from the ATM still showing as pending? | pending_cash_withdrawal | 46 |
Why would a cash withdrawal be pending? | pending_cash_withdrawal | 46 |
What does pending mean on a cash withdrawal? | pending_cash_withdrawal | 46 |
I think something is wrong with your top up. I've been waiting a little over an hour for this to go through, can you send it through for me? | pending_top_up | 47 |
i put money on my card and i dont see it on the balance | pending_top_up | 47 |
I already paid to top-up but the funds aren't available yet, where are they? | pending_top_up | 47 |
Has my top up gone through? | pending_top_up | 47 |
My top up hasn't gone through yet, why? | pending_top_up | 47 |
I am still waiting for a money transfer to process. | pending_transfer | 48 |
Why is my transfer appearing as "pending"? | pending_transfer | 48 |
Is my transfer pending? | pending_transfer | 48 |
How long does it take for pending to go through | pending_transfer | 48 |
when will my transfer clear | pending_transfer | 48 |
I enetered the wrong information, I need my account unblocked How do I do that? | pin_blocked | 49 |
What is the process for unlocking the pin? | pin_blocked | 49 |
My account is blocked because I entered the wrong pin too many times. Help me unblock. | pin_blocked | 49 |
I attempted to enter my pin to many times. | pin_blocked | 49 |
How can I get my PIN unblocked? | pin_blocked | 49 |
How would my friend be able to send me money? | receiving_money | 50 |
How to receive transfers from my employer when I get paid in GBP? | receiving_money | 50 |
Am I allowed to use different currencies? | receiving_money | 50 |
What methods are available for my friend to send me money? | receiving_money | 50 |
Can i get payed through this system? | receiving_money | 50 |
I contacted the seller and he won't respond. Please just refund me my money. | Refund_not_showing_up | 51 |
Where is my recent refund in the my statement? | Refund_not_showing_up | 51 |
Why is the refund not on my statement? | Refund_not_showing_up | 51 |
Is there a reason my refund isn't showing on my statement? | Refund_not_showing_up | 51 |
How long will it take to refund me | Refund_not_showing_up | 51 |
Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important. | request_refund | 52 |
How do I receive a refund for my item? | request_refund | 52 |
I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset. I want a refund as I now refuse to pay for the product. | request_refund | 52 |
My product hasn't arrived even though I ordered it a while ago. I want a refund! | request_refund | 52 |
I want this fee reversed from my account. | request_refund | 52 |
Card payment has be declined. | reverted_card_payment? | 53 |
I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible. | reverted_card_payment? | 53 |
Why would my card payment be reverted? | reverted_card_payment? | 53 |
Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible? | reverted_card_payment? | 53 |