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I think my card payment was cancelled. What happened? | reverted_card_payment? | 53 |
I have an American Express that I'd like to add money to my account with. | supported_cards_and_currencies | 54 |
I want to know which currencies and cards are supported, can you provide a list? | supported_cards_and_currencies | 54 |
Do I have to top up in euros if I use a card, or can I use a different currency? | supported_cards_and_currencies | 54 |
I only have one more US credit card, is it accepted? | supported_cards_and_currencies | 54 |
I need to know if you will accept my credit card. | supported_cards_and_currencies | 54 |
What are the steps to finishing up with this account? | terminate_account | 55 |
unhappy with service need to delete account | terminate_account | 55 |
Help me close my account. | terminate_account | 55 |
This is terrible, i want to delete my account | terminate_account | 55 |
How do I delete my account now | terminate_account | 55 |
Am I charged for receiving money? | top_up_by_bank_transfer_charge | 56 |
Is there a cost to receive money? | top_up_by_bank_transfer_charge | 56 |
Will I be charged to top off my account? | top_up_by_bank_transfer_charge | 56 |
Will I be charged for receiving money? | top_up_by_bank_transfer_charge | 56 |
Can I do a SWIFT transfer? | top_up_by_bank_transfer_charge | 56 |
Will you charge me more if I use a European bank card for a top up? | top_up_by_card_charge | 57 |
how much do you charge to top up US cards? | top_up_by_card_charge | 57 |
What fees are charged when I top up | top_up_by_card_charge | 57 |
What are the top-up fees for my card? | top_up_by_card_charge | 57 |
Are there going to be fees from adding money with an international card? | top_up_by_card_charge | 57 |
I would like to use cash to make a top-up? | top_up_by_cash_or_cheque | 58 |
Do you accept cheques for top-up? | top_up_by_cash_or_cheque | 58 |
can i deposit a check here? | top_up_by_cash_or_cheque | 58 |
I need to top up using a cheque | top_up_by_cash_or_cheque | 58 |
Help me please, I need to top up cash. | top_up_by_cash_or_cheque | 58 |
Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please? | top_up_failed | 59 |
There has been a red flag on my top up. | top_up_failed | 59 |
I just topped up, and the app denied it. | top_up_failed | 59 |
What if my top up didn't work? | top_up_failed | 59 |
Why did my top-up not work? | top_up_failed | 59 |
How much could I top up? | top_up_limits | 60 |
what is the most money i can top up? | top_up_limits | 60 |
Can I create my own top-up limit? | top_up_limits | 60 |
Tell me if there is a top-up limit. | top_up_limits | 60 |
What limits are the to top-ups? | top_up_limits | 60 |
The app reverted after I topped-up | top_up_reverted | 61 |
I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go?? | top_up_reverted | 61 |
My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here? | top_up_reverted | 61 |
Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help! | top_up_reverted | 61 |
Why has my top-up been reverted? | top_up_reverted | 61 |
How do I top up on my card? | topping_up_by_card | 62 |
my top up isnt there yet where do i find it | topping_up_by_card | 62 |
If I want a friend to top off my account, can they? | topping_up_by_card | 62 |
Something is wrong with my top up and I can't see it. How do I find it? | topping_up_by_card | 62 |
Can friends I have top-up my account? | topping_up_by_card | 62 |
I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back. | transaction_charged_twice | 63 |
My husband and I went out for our weekly "dinner and a movie," and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited? | transaction_charged_twice | 63 |
I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges. | transaction_charged_twice | 63 |
My bill shows the same charge more than once | transaction_charged_twice | 63 |
I've got a repeated tranasaction on my card. | transaction_charged_twice | 63 |
I got an unexpected charge on my transfers. How can I correct this? | transfer_fee_charged | 64 |
I thought you guys offered free transfers. Why was I charged? | transfer_fee_charged | 64 |
Why was I charged an extra fee when doing a transfer? | transfer_fee_charged | 64 |
Extra charge during transfer | transfer_fee_charged | 64 |
I don't appreciate the extra fees being siphoned from my account. I was helping some friends move to Japan and we were buying home decorations at the local stores. The receipts differed greatly from what showed up in my bank account and my statement. When can I expect the extra fees to be back in my account? | transfer_fee_charged | 64 |
How can I transfer money between accounts? | transfer_into_account | 65 |
I am looking to transfer some money from my other bank account into this one. | transfer_into_account | 65 |
I need to move money from another bank to this account. | transfer_into_account | 65 |
I need to transfer money into my account, and I don't know how to do that. | transfer_into_account | 65 |
How can I go about transferring money to my account? | transfer_into_account | 65 |
Why didn't my friend's transaction arrive yet? | transfer_not_received_by_recipient | 66 |
I made a transfer to my friend earlier and she hasn't received it yet. What's the hold up? | transfer_not_received_by_recipient | 66 |
How long do I have to wait for my transaction to be completed? | transfer_not_received_by_recipient | 66 |
How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through. | transfer_not_received_by_recipient | 66 |
Why is the transaction to my friend still pending? | transfer_not_received_by_recipient | 66 |
How long will a transfer take from Europe? | transfer_timing | 67 |
I need a quick transfer from China. How long would that take? | transfer_timing | 67 |
How long do I wait for a transfer from the United States? | transfer_timing | 67 |
How long does a transfer take to reach one's account. | transfer_timing | 67 |
When will my transfer arrive from Europe? | transfer_timing | 67 |
I'm having trouble proving my identity | unable_to_verify_identity | 68 |
My identity isn't being accepted, what should I do? | unable_to_verify_identity | 68 |
app malfunctioning, does not know its me | unable_to_verify_identity | 68 |
My identity can't be verified. | unable_to_verify_identity | 68 |
Why hasn't the app verified my identity? | unable_to_verify_identity | 68 |
Which documents do I need for this identity check? | verify_my_identity | 69 |
I'm not sure how to complete the identity checks process. | verify_my_identity | 69 |
What are the steps for the identity checks? | verify_my_identity | 69 |
How do you check my identity? | verify_my_identity | 69 |
I'm trying to verify my identity but can't figure out how, what do I do? | verify_my_identity | 69 |
Where can I find information about where my money came from? | verify_source_of_funds | 70 |
Where did my deposit for my source of funds come from? | verify_source_of_funds | 70 |
What do I need to do to verify my funds? | verify_source_of_funds | 70 |
What source do my fund come from? | verify_source_of_funds | 70 |
where can I see who sent me funds | verify_source_of_funds | 70 |
I just tried to top-up and now I'm getting an additional verification message, why? | verify_top_up | 71 |
Why do I need to verify the top-up? | verify_top_up | 71 |
I would like to receive instructions showing the verification process for top up cards.. | verify_top_up | 71 |
Why do you ask for top-up verification? | verify_top_up | 71 |
Why do i have to verify my top-up card? | verify_top_up | 71 |
I can't make purchases with my virtual card. | virtual_card_not_working | 72 |
The virtual card won't work. | virtual_card_not_working | 72 |
My virtual car is not working. | virtual_card_not_working | 72 |
I have a disposable card but it does not work? | virtual_card_not_working | 72 |
I can't get my virtual card to work. | virtual_card_not_working | 72 |
Can I use visa or mastercard with your service | visa_or_mastercard | 73 |
I have a Visa and Mastercard, can I use these? | visa_or_mastercard | 73 |
Is there a way I can get a Visa card? | visa_or_mastercard | 73 |
Will you guys do Visa or Mastercard? | visa_or_mastercard | 73 |