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|---|---|
I've been waiting since Friday, where is my money? | transfer_not_received_by_recipient |
How can I reset my passcode? | passcode_forgotten |
WHAT IS THE MAIN REASON OF THIS PROBLEM | card_not_working |
I sent money to someone but they haven't gotten it, what's going on? | transfer_not_received_by_recipient |
I got double charged from something, what can I do? | transaction_charged_twice |
There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on | card_not_working |
I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency? | wrong_exchange_rate_for_cash_withdrawal |
Please explain why my top-up hasn't been processed yet? | pending_top_up |
I wasn't charged the correct exchange rate for an item I purchased. | card_payment_wrong_exchange_rate |
Why am I seeing a direct debit thats not mine? | direct_debit_payment_not_recognised |
when i travel can it top up automatically | automatic_top_up |
When will I get my new card? | card_arrival |
I would like a physical card | order_physical_card |
Unsure how to provide my identity. | unable_to_verify_identity |
What currencies are supported? | fiat_currency_support |
I checked on google and the exchange rate you are using is really bad. Can you update it? | card_payment_wrong_exchange_rate |
I tried to deposit a cheque into my account and it is not letting me. | top_up_by_cash_or_cheque |
How do i find my top-up card's verification code? | verify_top_up |
Can I change my PIN at my local bank? | change_pin |
There is a top up that has been pending for an hour and I don't know why. I was expecting it immediately and need it now! | pending_top_up |
Can somebody else top up my account? | topping_up_by_card |
Does my account have the option to hold multiple currencies? | fiat_currency_support |
Are cards available to those outside of the UK? | country_support |
I want to top up from my Apple Watch, can I? | apple_pay_or_google_pay |
My balance doesn't include my latest transfer | balance_not_updated_after_bank_transfer |
I've been waiting ages and my PIN hasn't gotten here. | get_physical_card |
Can I choose whether I receive a Visa or a Mastercard card? | visa_or_mastercard |
Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before | cash_withdrawal_charge |
let me know how many disposable cards I can have? | disposable_card_limits |
I purchased something overseas and the incorrect exchange rate was applied. | card_payment_wrong_exchange_rate |
I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one? | get_disposable_virtual_card |
How do I use American express to top up my account? | supported_cards_and_currencies |
I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is? | direct_debit_payment_not_recognised |
I tried to withdraw cash and got declined, why is that? | declined_cash_withdrawal |
I would like to change my address. | edit_personal_details |
Can you tell me about the exchange fee? | exchange_charge |
I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction? | card_payment_wrong_exchange_rate |
Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time. | beneficiary_not_allowed |
I just checked my statement and saw a $1 charge, why is it there? | extra_charge_on_statement |
I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not? | Refund_not_showing_up |
Did a WD earlier at an ATM. The amount showing in the App is more than I got though. | wrong_amount_of_cash_received |
Is there a way to track my card? | card_arrival |
I need two cards. Is this possible? | getting_spare_card |
Please delete this account. | terminate_account |
I tried transferring to an account but it didn't go through. What happened? | beneficiary_not_allowed |
I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there. | balance_not_updated_after_cheque_or_cash_deposit |
can i get a physical card online | order_physical_card |
I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before. | beneficiary_not_allowed |
There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound. | extra_charge_on_statement |
Supported countries | country_support |
What are the charges for topping up US card? | top_up_by_card_charge |
I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me? | transfer_not_received_by_recipient |
Can I use top-up with Apple pay? | apple_pay_or_google_pay |
I can't see a top-up top-up verification code. | verify_top_up |
I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this. | pending_top_up |
What are these disposable cards meant for? | get_disposable_virtual_card |
Google pay top up not working. | apple_pay_or_google_pay |
Which countries does your service work in? | country_support |
what is source of my money | verify_source_of_funds |
Can I convert currency with the app? | exchange_via_app |
Do you have to be in the UK to get a card? | country_support |
I received a "declined" message when doing a transfer | declined_transfer |
How much does it cost to make transfers? | top_up_by_bank_transfer_charge |
My card has an expiration date, will you send a new one automatically? | card_about_to_expire |
I need to know this, where do my funds come from? | verify_source_of_funds |
Is topping up with cash allowed? | top_up_by_cash_or_cheque |
Hi, I have an apple watch. How do I use it to top up my card? | apple_pay_or_google_pay |
Why was I charged extra when transferring? | transfer_fee_charged |
I need to update my phone number. | edit_personal_details |
Do you know why my card payment has been declined? | declined_card_payment |
I need a disposable virtual card. Please tell me how to order one. | get_disposable_virtual_card |
I live in the UK. Can I get a card? | country_support |
What are the steps for the identity checks? | verify_my_identity |
My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on? | top_up_failed |
There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit. | direct_debit_payment_not_recognised |
I saw a payment come out of my account for a merchant I don't remember. | card_payment_not_recognised |
How soon will I get my card? | card_delivery_estimate |
The app is saying I made a withdrawl but I didn't. | cash_withdrawal_not_recognised |
Why couldn't I transfer to a beneficiairy? | beneficiary_not_allowed |
This card is accepted by what businesses? | card_acceptance |
On my last trip, I received the incorrect exchange rate. | wrong_exchange_rate_for_cash_withdrawal |
I haven't received my virtual card yet, do yo know why? | getting_virtual_card |
Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me? | top_up_failed |
How much does each transfer cost? | top_up_by_bank_transfer_charge |
Can you give me info about what to do when my card expires? | card_about_to_expire |
I want a physical card | order_physical_card |
I am unable to prove my identity | unable_to_verify_identity |
Can I auto top if I'm low on funds? | automatic_top_up |
How do I verify the top-up? | verify_top_up |
I entered the pin incorrectly too many times and now it is blocked. Can you help? | pin_blocked |
Why do I have duplicate transactions for one purchase? | transaction_charged_twice |
Where'd the rest of my cash go from the ATM | wrong_amount_of_cash_received |
My card keeps getting declined when I try to use it. I would like to top-up, but it is not going though. | top_up_failed |
Why hasn't my refund appeared on my statement? | Refund_not_showing_up |
Why can't the person I sent the money transfer to see it? | transfer_not_received_by_recipient |
I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy. I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee. What is this for? | card_payment_fee_charged |
My transfer failed, why? | failed_transfer |
Who can have access to top up my account? | topping_up_by_card |
I haven't received money from a transfer? | transfer_not_received_by_recipient |
What are the auto-top up policies? | automatic_top_up |
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