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How long until the transfer is reflected on my account balance? | transfer_timing |
I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat. | card_linking |
Can I transfer money using a different currency? | receiving_money |
Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try. | declined_transfer |
How long will it take to have my card mailed to me? | card_delivery_estimate |
I just got a card, how can I add it to the app? | card_linking |
I got my card now, how do I make it show up in the app? | card_linking |
Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees? | wrong_exchange_rate_for_cash_withdrawal |
How do I fill out the identity check? | verify_my_identity |
I received my salary in the wrong currency. How do I change this? | receiving_money |
what is going on with my cash withdrawal? the exchange rate is wrong | wrong_exchange_rate_for_cash_withdrawal |
I think the currency exchange that's been applied is wrong. | card_payment_wrong_exchange_rate |
is it possible to cancel transactions? | cancel_transfer |
My phone has been lost or stolen | lost_or_stolen_phone |
why wouldnt the atm give me money | declined_cash_withdrawal |
I can't find the PIN. | get_physical_card |
what happened to the money after i put in the wrong info and it got declined | topping_up_by_card |
Why does my statement have an extra fee? | extra_charge_on_statement |
I didn't mean to do the transfer, is there any way to cancel it? | cancel_transfer |
I need to report a stolen card | lost_or_stolen_card |
I sent some money to somebody a couple of hours ago, and they still have yet to receive it. They really need the money, how much longer are they going to have to wait? | transfer_not_received_by_recipient |
I would like a Visa card. | visa_or_mastercard |
I am having issues using contactless payments, could my card be damaged? | contactless_not_working |
I got a message that my transfer was declined. | declined_transfer |
I decided I no long want something that I ordered, and want a refund. How do I go about doing that? | request_refund |
I need an actual card that I can hold in my hand, how do I do that? | order_physical_card |
Why are my transfers not going through. I have tried over 4 times to get it to work. This is just a simple transfer. Is something else causing this in the system? Is it broken? | failed_transfer |
What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard. | pending_transfer |
I would like my money back for an item I purchased | request_refund |
In my app, a direct debit payment that I didn't do shows up. | direct_debit_payment_not_recognised |
I think my card payment was cancelled. What happened? | reverted_card_payment? |
My card is about to expire. How do I get a new card? | card_about_to_expire |
When will it be delivered to the US? | card_delivery_estimate |
Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue! | card_payment_not_recognised |
A refund is taking too long. | Refund_not_showing_up |
How long do cheques take to post to your account? | balance_not_updated_after_cheque_or_cash_deposit |
I have lost my phone, what steps can I take to prevent someone using my account? | lost_or_stolen_phone |
Do i have to wait to get the pin or can i set up a pin | get_physical_card |
What happens if a merchant doesn't accept you payment? | reverted_card_payment? |
I was issued a card about a week ago. why hasn't it come in yet? | card_arrival |
I could not transfer to a beneficiary | beneficiary_not_allowed |
What is the maximum for auto top-up? | automatic_top_up |
What are your exchange rates calculated from? | exchange_rate |
I have have multiple charges for one transaction. | transaction_charged_twice |
Where can I find top up by cash deposit? | top_up_by_cash_or_cheque |
Why couldn't I make a withdrawal from the ATM? | declined_cash_withdrawal |
Is there a way to see my money's source? | verify_source_of_funds |
I could not transfer funds to a beneficiary; is there a problem with your software? | beneficiary_not_allowed |
I have used all my PIN tries, what now? | pin_blocked |
If there isn't much money left over, will it top-up automatically? | automatic_top_up |
are multiple currencies acceptable? | fiat_currency_support |
Which currencies can I use to add money? | supported_cards_and_currencies |
Can it automatically top up my account? | automatic_top_up |
My app says I withdraw money from my account from an ATM. | cash_withdrawal_not_recognised |
My contactless is non-functional. | contactless_not_working |
Are there any express fees if i want my new card faster? | card_about_to_expire |
Why did I only receive a partial amount of what I tried to withdraw? | wrong_amount_of_cash_received |
What is the estimated wait time for transfers from the US? | transfer_timing |
Are there any fees when exchanging to foreign currencies? | exchange_charge |
How much does it cost for a physical card? | order_physical_card |
I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer? | balance_not_updated_after_bank_transfer |
Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through? | transfer_not_received_by_recipient |
How long does it take to get money from Europe? | transfer_timing |
Are cards issued to people living in the US? | country_support |
Would I be able to get an account for my child? | age_limit |
I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers? | declined_transfer |
Will there be a charge for exchanging foreign currency? | exchange_charge |
Is there any way for you to find my card? | lost_or_stolen_card |
I inadvertently completed a transaction on a wrong account. | cancel_transfer |
Has my account been frozen? I tried to use my card but the ATM would not dispense cash. | declined_cash_withdrawal |
My payment was put back, I think. | reverted_card_payment? |
How do I order a replacement for stolen card? | compromised_card |
how long does a US transfer take | transfer_timing |
Do I need any kind of proof for the identity check? | verify_my_identity |
I don't understanfd how to top up | topping_up_by_card |
Is it possible to get both Mastercard and Visa card from you? | visa_or_mastercard |
I just checked and my payment was cancelled, why? | reverted_card_payment? |
Help me verify my identify? | unable_to_verify_identity |
Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it. | get_disposable_virtual_card |
Hoe do i use my credit card to transfer money? | topping_up_by_card |
How can I reset the passcode if I need to do that? | passcode_forgotten |
what is the amount of disposable cards I can have? | disposable_card_limits |
Are there limits with top-up? | top_up_limits |
Is a physical charge extra | order_physical_card |
What do I do if my card is stolen? | lost_or_stolen_card |
When I attempted to make a transfer, it failed. | failed_transfer |
do i need to wait to get my card before getting a pin | get_physical_card |
How can I top up my card with another card? | supported_cards_and_currencies |
Currently my card is broken. | card_not_working |
can i add funds with a card from the united states | supported_cards_and_currencies |
What documentation do you accept for the identity check? | verify_my_identity |
Will you charge me more if I top up with an international card? | top_up_by_card_charge |
My card is expiring, how do I get a new one? | card_about_to_expire |
I left my phone at the hotel I was staying at so I can't use the app! | lost_or_stolen_phone |
Everything I have was stolen yesterday making it so I don't have access to the app, what should I do? | lost_or_stolen_phone |
Why is my card payment still a pending transaction? | pending_card_payment |
where do i go to transfer money from one account to this one | transfer_into_account |
i withdrew cash and dont see it reflected on the balance | pending_cash_withdrawal |
Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments. | card_payment_fee_charged |
My top-up was reverted by the app. | top_up_reverted |
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