text
stringlengths 13
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| label
stringlengths 9
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|---|---|
I can't upload my identification. | unable_to_verify_identity |
I want to activate my new card. | activate_my_card |
What am I supposed to do if the funds haven't show up from a transfer completed this morning? | pending_transfer |
Can my salary be received and transferred to my current currency in my country? | receiving_money |
Please tell me how to edit my personal details. | edit_personal_details |
Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM! | wrong_exchange_rate_for_cash_withdrawal |
What fiat currencies can I use for holding and exchanging? | fiat_currency_support |
Which fiat currencies are compatible for exchange and holding? | fiat_currency_support |
I am angry that I got charged for using my card. | card_payment_fee_charged |
Why does my statement show various transaction times? | transaction_charged_twice |
I need my PIN, where is it? | get_physical_card |
My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point? | pending_card_payment |
Can I pay online with my card? | card_acceptance |
Help me unblock my PIN. | pin_blocked |
How do I link a new card in the app? | card_linking |
I forgot my code | passcode_forgotten |
What do I do if I detect fraudulent use on my car? | compromised_card |
Where do i verify a top-up card? | verify_top_up |
Are there ways for other people to send me money? | receiving_money |
What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright. | balance_not_updated_after_bank_transfer |
If my identy verifacation hasn't gone through can I use my account? | why_verify_identity |
My card won't let me withdraw money. | declined_cash_withdrawal |
As advised by you, i requested seller to refund my money. A week has passed but i haven't got any update from seller. Please track the refund with the seller. | Refund_not_showing_up |
I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more? | compromised_card |
Why am I being charged a hidden fee? | card_payment_fee_charged |
why did i only get 20.00 | wrong_amount_of_cash_received |
What is the extra fee that was added when I used the card? | card_payment_fee_charged |
when does my balance update for a transfer | balance_not_updated_after_bank_transfer |
How do I get a refund for an unauthorized direct debit payment? | direct_debit_payment_not_recognised |
new customer and filling gas for the first time today, not working, | pending_top_up |
Do the disposable cards have restrictions? | disposable_card_limits |
Why haven't I received a refund yet? | Refund_not_showing_up |
How can I prove the source of my funds? | verify_source_of_funds |
Please tell me how to verify my top up card. | verify_top_up |
Are bank transfers immediate? | balance_not_updated_after_bank_transfer |
What is the rate for exchange fees? | exchange_charge |
I have no idea why there is a dollar that has been charged to my account. | extra_charge_on_statement |
Why are you charging me fees for using my card? | card_payment_fee_charged |
Why do I need to verify my funds? | verify_source_of_funds |
How are your exchange rates calculated? | exchange_rate |
I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account. I can't fix this with the app. Please help me immediately! | cancel_transfer |
My refund has not shown up in my account. Where is it? | Refund_not_showing_up |
Where are your cards delivered to? | order_physical_card |
I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through? | transfer_not_received_by_recipient |
How many times can I enter a wrong PIN before it is blocked? | pin_blocked |
My card has been stolen. I reported it with the police, but I need to report it with you as well. | lost_or_stolen_card |
I have a US credit card, will you accept it? | supported_cards_and_currencies |
Where can I order a card? | order_physical_card |
Where is a Mastercard ATM? | atm_support |
I have a pending money transfer | pending_transfer |
I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible. | reverted_card_payment? |
I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done | transfer_fee_charged |
Help Me! I lost my card. What should I do? | lost_or_stolen_card |
Can I choose between Mastercard and Visa? | visa_or_mastercard |
Do i have to verify who I am? | why_verify_identity |
Could I please cancel my transfer, I paid it into the wrong account. I need to pay it into the right account by tomorrow. | cancel_transfer |
why hasn't a transaction to a friend cleared yet? | transfer_not_received_by_recipient |
What's a verification code? | verify_top_up |
How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through? | pending_top_up |
I will need a new card because mine is almost expired. How fast do I get a replacement and what is the cost? | card_about_to_expire |
should i contact customer support if i can't edit details | edit_personal_details |
Is it possible to get a Visa and Mastercard from you? | visa_or_mastercard |
My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away. | reverted_card_payment? |
What will I need to verify my identity | verify_my_identity |
I don't think that my top-up worked. | top_up_failed |
How many active cards can I have? | getting_spare_card |
If I want to be able to give my daughter a card for my account, would I be allowed to get one for her? | getting_spare_card |
I did a cash deposit to my account but my balance is still the same. What happened? | balance_not_updated_after_cheque_or_cash_deposit |
I usually don't get charged for transfers, why was I this month? | transfer_fee_charged |
Do I need to pay more for exchanging currencies? | exchange_charge |
What do I do if my phone is stolen? | lost_or_stolen_phone |
Which locations can I withdraw money from? | atm_support |
When will I get my card shipped to me? | card_delivery_estimate |
Your foreign exchange rate is wrong. | card_payment_wrong_exchange_rate |
My cash deposit hasn't posted to my account. | balance_not_updated_after_cheque_or_cash_deposit |
No Visa please. I want to continue with Mastercard. | visa_or_mastercard |
How does my top-up got cancelled? | top_up_reverted |
i would like to dispute a direct debit payment | direct_debit_payment_not_recognised |
what is the cost for exchanging currencies? | exchange_charge |
Why was I charged an extra pound? | extra_charge_on_statement |
I lost my card n need a new one. | lost_or_stolen_card |
I have one of your cards, but I don't know how to link it. | card_linking |
Why is there a cash withdrawal I didn't make? | cash_withdrawal_not_recognised |
I made a transaction, but I made it to an account I didn't mean to make it to. | cancel_transfer |
What documentation is needed for the identity check? | verify_my_identity |
I am unable to activate my card, it won't let me. | activate_my_card |
What is the process to link the new card? | card_linking |
There is unusual activity on my account and I believe someone took my card. | compromised_card |
Please tell me the types of currency I can hold. | fiat_currency_support |
What happens when my card expires? | card_about_to_expire |
how long does it take to transfer money, my retailer is waiting | transfer_not_received_by_recipient |
What currencies do you offer? | fiat_currency_support |
Do I have a say when it's delivered? | card_delivery_estimate |
Why do I have a transaction showing up more than once? | transaction_charged_twice |
Seems like my top-up has not gone through | pending_top_up |
The transfer was accepted but now it's stuck on pending. When will it go through? | pending_transfer |
Will I have to pay extra to exchange money? | exchange_charge |
What is the process for activating a new card. | activate_my_card |
I'm interested in using fiat currencies, which do you support? | fiat_currency_support |
Shouldn't my new card be here by now? | card_arrival |
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