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Needs a good dusting, new staff, but location is great
So as an SPG Platinum, I've come to expect certain things from a W Hotel - it tries a little hard, it feels like a nightclub, but typically a nice hotel, very well kept, great service, rooms are nice if you can get an upgrade especially...
This W does not live up the brand. We went to NY for a show and although the location is perfect -walking distance to lots of restaurants, shopping, Central Park, the hotel is old underneath all that flashy decor. You can see it in the paneling and the floors and the doors. The rooms are TINY TINY TINY. We were upgraded to third level of room - "Superior" .. superior WHAT? I get the hotel was full, there was a wedding and of course the hurricane displaced people. The bed itself was comfortable.
The bathroom was so small and the lights kept flickering! The closet was actually as big as the bathroom, but the light didn't work.
My favorite part of the stay: Sunday morning - for 60 minutes, a loud, horrible, blaring noise coming from two doors down. I called and asked about it - was told security was on it, and maybe 20 minutes later I heard W staff working on it. Upon checking out, we asked about it .. no answer, no response.
I also was curious about the security of the hotel. Every night, they had people standing at the elevators asking to see our room keys. The elevators had a place to put your key, that was technically required to get onto the guest level floors, but it didn't seem to work. What was happening at that hotel that they had THREE guys standing at the elevators?
Save your points, save your dollars, stay somewhere else. | 1 |
Comfortable but not the greatest
Like most of the Sheraton empire, you can't fault this hotel for comfort or cleanliness. Helpful staff, coffee machine in the room and free WiFi in the lobby and bars (nicer if it was also free in the rooms though). For some reason the mellow Sheraton decor has been discarded for a nauseous white and blue striped scheme and the rooms are BRIGHT.... very BRIGHT - not exactly the most relaxing effect and slightly remeniscent of a hospital waiting room. Public areas (away from the stripes) are pleasant and the fire pits to sit around and dispel the foggy cold are a novel idea. Not bad - but could be better. | 3 |
Good hotel, great location
Stayed in November 2012, the staff were all very friendly and helpful, The hotel was good, nice big bedroom with very comfortable pair of double beds. The room was hot even though it was cold outside, but we just turned the air-con off and opened the window. The bar has a nice laid back vibe and is very popular with business people at the end of their day. The hotel has the charm of an older building so obviously not everything is brand new but our room on the 26th floor was very nice.
The location was great for a first trip to New York. | 4 |
Affordable for Location
Spent Thurs,Fri,Sat here this past weekend. Staff was very friendly and helpfull. The location is a 5 min walk to the Magnificent Mile. There is an on site complementary parking facility, and the room was small but adequate.
Price was an average of 130 a night for the three nights. Save the rediculous 15% hotel tax to pay for the new Cominsky Park, it was a fair price for the location. We would stay here again. | 5 |
Better places to stay
We stayed here for 4 nights but asked to move rooms after the first night. I had emailed months previously asking for a quiet room at the top/back of the hotel and received a reply saying that this was fine. On arriving we were disappointed to find that we had been put on the first floor next to the main entrance to the hotel. This was very noisy and we didn't sleep well - traffic/street noise, people coming in and out and the hotel itself is very old and creaky with thin walls. They were able to move us for our 3rd and 4th nights to a quieter, larger room which was a bit better. The staff were great but the hotel isn't. I would stay elsewhere if visiting again. Although this place is quite central (5min walk to Union Square), there are nicer areas to stay in the city.
It should also be noted that not all rooms have a bath tub even though this is advertised. Our second room did have a bath tub but with no plug.. | 2 |
Smokers allowed???
I am copying the letter that I have sent to the general Manager of the Hard Rock Hotel in chicago, same letter that I had never got an answer from....
You have a magnificent building in an amazing location, but hotels are made of people not of buildings, the lack of service and will to help attitude of your staff is AMAZING, they don’t give a damn about costumers ant their well being. Also a 1000 dollar stay for 3 nights I don’t think is cheap for the kind of service you provide.
Here comes the facts:
Check inn was fine, and let me tell you that the only guys that look happy and willing to help guests are the bell boys and doorman, they are really good and friendly.
But when I came down to your concierge to ask him for help changing my flight, this was his answer:
I don’t have time to help you because I am busy helping other guests, also the music is to loud and I would not hear what they told me on the phone, I can get you the phone number from the airline and you can do it your self!!!! Is that an answer from a concierge!!!! Amazing service attitude, he was really busy watching the Bull´s game on his computer!!! He really had the game on the computer screen , do you let them use internet while they are “working”??? wow, amazing!!!
But this was the worse and the cherry on the cake, on Friday night we notice a strong cigarette smell on our room, I call the front desk to report it, I have to tell you that I hate cigarette and even worse if I have to sleep in a room that smell like an ashtray, a 300 collar ashtray!!!
Costumer service sent a housekeeper with a scent spray, and it was fine for the night.
Next morning really early it got really bad, the smell was really strong, we went out of the hotel and return until late at night, we notice that the smell came from the room 1008 which was a connecting room with ours 1007 and all the smoke came from the connecting door. I call again the front desk and they send three security guards, they knock at the 1008 room and when the guest told them that he was indeed smoking, the only thing they told them was, do you know that there is going to be a fine for smoking?? Who cares if there’s a fine, the guy told them, yes I know, so what??? He paid the fine and screw the others!!!! What if I have asthma, what if I am allergic to cigarette, what if I don’t want to stay in a room that smells like hell!!! I am paying a lot of money for it!! I had to place wet tissues on the door to avoid the smoke getting in to the room!!
I got a call from the front desk and told me that the hotel was sold out and that they couldn’t move me to another room, they offer me drinks on the bar or free breakfast next morning, what a poor way to solve things, the main purpose of a hotel is to make people feel home and safe, not to buy drinks or breakfast.
I think that for health and security reasons guest on 1008 should be aware that if he didn’t stop smoking, you would call the police or something stronger than fine him, I mean all the property has carpets and fire risk is high, what about smoke detectors??
Also I want to mention something else, I know that this is a Rock focused hotel and its decoration is Rock Oriented, but let me tell you that is not nice to wake up with a Marilyn Manson picture in front of your bed!!
The security guard that is on the entrance of the elevators is rude and not friendly, he doesn’t even say goodnight or else.
Any way, I hope you even read this email and take some actions to all the mentioned.
Luis Ojeda | 1 |
Ratings are deceiving
I don't want to make this a total bash-fest because there are some positives about the hotel. First, the location is excellent. We were within walking distance of pretty much everything we were doing in NYC. Central Park was a few blocks north, Times Square was about 10 blocks south. Theaters were about 6-8 blocks away. And for the most part the service we received from the front desk staff was decent. I wouldn't say they were overly pleasant, but they weren't rude and accommodated our requests.
So, with that out of the way let's get to what was disappointing...
1. Rooms were in rough shape... I say rooms because we were a group of 6 (4 adults and 2 kids) and had 2 rooms. Actually, we had 3 rooms due to us having to move out of our first. The first room was really bad. One of the beds was broken. When I finally laid down on it to go to bed I felt like I was sleeping on the side of a hill. I thought it might have just been from a lot of single people sleeping in the middle, but my wife said her side was fine. Upon further inspection, my side was indeed slanted up. I felt like I was going to roll over on top of my wife the entire night.
When I went to iron my shirt for the play we were seeing, the ironing board wouldn't even stand up. The legs were bent so bad that I had to lean it up against the wall to have any surface to iron on.
The nozzle of the hair dryer was missing and motor was exposed...not really the safest thing in the world.
Then the room would never cool down. We had the unit on the coolest setting and the fan on high and even after being out of the room for hours, it was so stuffy and warm in the room. Our kids had to sleep in their underwear with no sheets...and it was only in the 40s at night.
There were a bunch of other things such as gum all over the carpet, the dust ruffles on both beds hanging off, wall paper peeling in multiple spots, only 2 bath towels, no coffee maker, a phone that didn't work, etc. that just screamed no quality control.
2. Speaking of quality control...There just was none. The fact that we had 3 different rooms (all 3 were same room type...2 double beds) and there was no consistency between the 3 made my wife (who does corporate sales for a resort hotel) mad. For example, only one had a coffee maker, one had trash can in both bedroom and bathroom, one only had one in the bath and the other only had one in the bedroom area. There was only one room that had the little book that talks about the hotel's amenities, etc. Only one of our rooms was fully stocked with towels.
3. Caring about issues...I guess this goes both ways. In one sense, the front desk staff was accommodating in that they were willing to move us from our first room when we went down to complain about it. On the other hand, they were almost robotic in their handling of the situation which screamed to me that they do this a lot...red flag. On my first trip to the desk to complain and ask about moving, the gentleman didn't even look up at me. His head was focused on his computer the whole time. He asked questions as he typed but never once looked at me. Finally, after telling me we could store our bags (for $3.75 per item...more on this later) and come back after 4pm to move to a new room, I finally asked him if he wanted to know WHY we wanted to move. Not once did even want to know what the issues were in the room. When I asked to be moved, he immediately went into his robotic script on the procedure. After asking if he wanted to know why I was requesting a move, he scrambled to find paper and pen and "jotted" down what I was saying. It must have been in short hand because I was unable to read anything he wrote down on the half sheet of paper he pulled from under some book. Lord knows if this ever made it to the maintenance department.
4. Bag storage...OK, maybe this is normal in NYC and I just need to suck it up, but I was floored to find out that it was going to cost me $3.75 per item to store our bags before check-in or after check-out. And when I say item, I mean item. A suit case is one item, an umbrella is one item, a hat is one item. We have a suitcase that can stack a carry-on on top...when I asked if we could count that as one, they guy simple pointed to a sign on the was and said "$3.75 per item". To be fair, that was the only person that I could say was actually rude at the hotel. ANYWAY...I have been to many hotels in many other cities...Las Vegas, Boston, Baltimore, etc and have never been asked to pay $3.75 to check a bag when I was either going to check-in, or check-out. Heck, my son and I have stayed in NYC for Yankee games before and I don't remember ever being asked to pay to check a bag. Sure, I would tip the bellman, but never pay for the actual checking.
In conclusion, I will just say that I was extremely disappointed in this experience. I have been to NYC every year for the past 10 years for one reason or another and always try to stay at a different place. This is the first time I was every disappointed in a stay. I always say that I just need a room and a shower, that my trip is all about what I am doing outside of the hotel, not what is going on inside. Well, I have been lucky for 9 years because I can finally say that the hotel DOES matter. I had a great time on my trip with my family, but will never again underestimate the importance of where I stay. This hotel definitely took away from our overall experience. I will pay the extra money the next time. The savings were definitely not worth it. | 2 |
New, clean but ...
Pros:
Pros:
-very good location( only for first timers or Broadway spectators in NYC)
-hotel is new, meaning its clean and comfy, furniture and bath room are nice
- quiet rooms
Cons:
- was allowed to check in at 4pm, not before but checkout was requested for noon! after complaining they graciously offered one hour
- poor light in room and bath room
- Empty minibar ( for Europeans like us its kinda weird, not even a bottle of water in it)
- limited breakfast in plastic cutlery IF you are lucky enough to get a seat (uncomfortable low
chairs), the second day we left without having breakfast at all!
All in all, good hotel but very limited services | 3 |
Huge hotel no freebies
Hotel is huge and be prepared to walk 10 minutes to your room going up elevators and then down elevators as you walk from building to building. Staff was helpful and friendly.
Breakfast was over priced $ 3.50 for coffee. $ 12.95 for an omelet.
A fee for parking, a fee for wifi | 4 |
Hot & Noisy
The room was boiling hot and barely cooled off with the window open; the walls are thin and the couple next door was loud; only the price was good. Wouldn't want to stay here again. | 1 |
A bit expensive for what you get
Older hotel right in the heart of San Jose so close to lots of activity, very convenient. I got a room that was closer to the elevator which turned out to be a bit noisy. The in-room air conditioner was too loud and kept cycling on and off so that was a bit of a distraction. My room also faced the street and so the street noise was evident throughout the evening. Wireless internet access was included in the room price, just as it should be. | 3 |
Weekend in Charlotte
We stayed here during the Avon Breast Cancer Walkathon and found the hotel to be very accomodating with a pleasant, friendly, and helpful staff. The rooms are a little dated, but were in good condition and clean. Even though we were in Center City on a Friday and Saturday night the noise level from outside was minimal and overall we enjoyed a very pleasant stay. Our cost including the $15 parking fee was about $200/night. | 4 |
not so bad
We stayed there this past weekend. We wanted a cheap room for the night and that is what we got. Our bed was clean, so were the towels, nothing fancy, but we weren't expecting the Ritz either. The hotel is central to the airport and downtown. We did meet the long haired manager while we were in the bar and he was very friendly to us, asking if we were being taken care of. He even giving us a round of drinks on the house. It does look like they are remodeling, there is furniture stacked in one part of the parking garage. I've stayed at other hotels that were remodeling too, it's just part of traveling, didn't upset me. | 3 |
It's improved, really!
I have stayed at this hotel many, many times over the years because it is close to where my mother lives. It has received terrible reviews in the past, and I have had as many bad experiences here as anyone. However I recently stayed there again and the room was clean, the bed was comfortable, the air conditioner worked, and the front desk help was pretty helpful. It is still the only hotel close to the University of Chicago and it is convenient to downtown, the Museum of Science and Industry, the museum campus, and McCormick Place, the lakefront, and the park. Parking is free! Express bus or train to downtown is only a short walk away. Price is reasonable for Chicago. It is certainly not luxurious and the building shows its age, but it is certainly acceptable. Room included coffee maker and iron, but no microwave or fridge. They seem to be trying to improve. Skip breakfast in the restaurant and walk to the Original Pancake House at 47th and Lake Park for a sensational breakfast. | 3 |
Amazing staff
The most accommodating staff I have ever met!!! I have stayed here numerous times and the staff is amazing. These guys deserve some credit. Great job Jason and everyone else.
Hotel is quiet, bartenders are great, breakfast team is great.
If you are staying in the area be confident in this place!!! | 5 |
Great hotel, convenient to everything
Really enjoyed our stay here this weekend. Would give it 4 1/2 stars if I could as it was almost perfect. The pros: cool rooms, lots space, staff went out of way to be helpful, cookies and milk first night when we checked in were awesome, greeted with champagne at check in, quiet, comfortable. My husband and I stayed here with our 2 children ages 10 and 7 and were able to walk to Space Needle, Pike's Place, Safeco Field and beyond. Lots of restaurants within walking distance. Very convenient! Cons: Room was cleaned well except housekeeping never did remove the carafe with milk from the first night's cookies and milk-it sat on the desk our entire weekend stay (Fri-Mon) with milk spoiling in it. Lighting in the rooms was limited and difficult to find the switches for. I am all for ambience but sometimes you just have to see! Overall though we were really impressed with the staff and the hotel and would not hesitate to stay here again. | 4 |
A Decent Hotel in a Convenient Location.
We stayed at this hotel for a long weekend in Philadelphia. The hotel was fine but not great. The staff at the front desk was very friendly. We parked in the attached garage for about $36 a day, which seemed a bit expensive but it was nice having the car nearby. Though once we arrived to Philadelphia were able to walk everywhere that we had wanted to go. The hotel is located close to the Reading Market and Chinatown, and about a mile from Independence National Park and the Liberty Bell. We had breakfast at the hotel which cost extra unless you are a Hilton Gold member. The breakfast was good but nothing special. The breakfast servers were nice but not overly attentive. The room where the breakfast is served was very nice with a great view of the city. The main lobby is a little tired looking but they seemed to be working on updates. The room was clean and comfortable but they didn't seem to be very sound proof as we could hear people in the hallways and in the rooms next to us. Though the hotel was nice we would probably stay somewhere else next time. | 3 |
Service beyond duty
This was our second visit to this outstanding property, located in the heart of the "Magnificent Mile." Dreamy bed and pillows. Quiet room. Perfect cleaning and prep of room. Roomy suite for our family of three.
Impeccable service. We left our car keys on the table of a local restaurant and discovered them missing the next morning. We had to leave early the next morning for the wake vs. notre dame game. The concierge called the pizza pub while we were away, secured the keys, and called to let us know they were ready to be picked up when we returned from the game. That is why they are the Ritz. | 5 |
Extremely comfortable, but a couple of odd moments
This was our first stay in the New York Palace, but I hope to make it another of our "regular" NYC hotels.
I've NEVER had better service in ANY hotel I stayed in, EVER. ANYWHERE! Everyone was very attentive to our needs without being obsequious. (One of the servers in the conference center pushed the wheelchair of a colleague to a restaurant three blocks away!)
The public areas of the hotel are beautiful and certainly palatial.
The odd things? Our room was spacious and very comfortable -- and thank you for TWO club chairs (an increasingly uncommon feature of many hotels) -- but we were missing a bath mat and two of the hand towels were frayed along ALL FOUR edges. How could housekeeping NOT have noticed this? In addition, after cleaning the room, housekeeping did leave a bath mat but our washcloths were missing. It appears that housekeeping may either be understaffed or rushed, or both.
Veteran travels will not roll their eyes and mutter "You were surprised by this?!?!" when they ready my next comment, but...
I was quite surprised to see SUCH an expensive menu at breakfast. $35 for a traditional egg meal, and $38 for a croissant and coffee! I normally avoid hotel restaurants because of the prices and, at times, less than stellar food, but this was well beyond what I expected. (We did find several delis within a couple of blocks making fresh breakfasts for a fraction of the Palace's prices.)
Will I stay there again? Absolutely. | 4 |
Great location, but....
Rooms are tiny...even the "upgrade" queen room for which I had to pay an extra $40. Cannot imagine how small the regular room was. Bar was closed for renovation and Library bar was overpriced and service was poor. Took 3 hours and 4 phone calls to get our bags delivered and promised extra towel and bath robe never arrived. We were supposed to stay for 5 nights but checked out after 1. When I was checking out ( which took ages because there was only one person at the desk) other guests were complaining about street noise in their room. There are better places to stay....and it took 2 emails and 3 phone calls to get a copy of my bill sent to me because they couldn't provide one at checkout.... | 2 |
Major issue with air-conditioning, but staff here is excellent
We stay at this location once a year on my wife's birthday and always make a fine dining reservation at a high-end D.C. restaurant. I have always given this property, and staff, a high rating. However, this year there were several factors that contributed to my lowering the rating.
On the positive side, this location is one of the best in D.C. and Tera at the front desk is always super helpful. The same for Jose and others we have encountered in the past. The room was clean, but not spotless as evidenced by the filthy laminated TV lineup card.
On the negative side, I always attempt to never criticize unless it's due...and have never done so at this location before. When we arrived, the elevator was very hot as was the entire hallway on the second floor. It was to the point of being suffocatingly warm.
The worst part of the stay was the fact that we entered the room and it was like a sauna. I promptly turned the air-conditioning unit to 65. However, the unit seemed taxed and never really cooled off the living area or bedroom area. I noticed that the thermostat control said something about motion sensor technology. I saw sensors shaped like smoke alarms on the ceiling and had never seen them during previous visits.
Bottom line is that the unit would continually shut down if one of us wasn't moving around the room(s) nearly continuously. I called the front desk and was told that there was no maintenance person on duty. The lady said she would call me back, but I had to call three times and she finally told me that there is a "magic override" on the unit where it will not cut off.
After missing nearly an entire night's sleep, the unit seemed to cool off some during the night. However, it never shut off since it never reached the desired temperature. We like to sleep in a very cool/cold room and this was very disappointing.
Another annoying issue took place the morning we checked out. The coffee maker would not work and housekeeping brought another which would not work. Maintenance staff came to the room and said that the two different electrical outlets in the kitchen were not working properly then he tried the one by the dining table and we finally got to drink coffee after a 45-minute ordeal of wasted time. It also took all night for the refrigerator ice-maker to make enough to fill two tall glasses.
I agree with some other folks that the place needs remodeling because it is starting to look a little dated. Hopefully, that will take place soon. We can tolerate many things, but the air-conditioning situation needs to be remedied. Finally, the a/c return air filter duct was falling off the wall and needed to be repaired.
I read where another recent reviewer wrote that they received a nice gift basket (from management) to celebrate their husband's birthday. We have never been that fortunate and we always stay at this property on my wife's birthday. Plus, I am a Marriott Rewards club member which evidently counts for nothing to boot.
I would have to say that we were disappointed (to say the least) with this stay. Someone will have to prove to me that things have changed here before I will give it another chance. Otherwise, we may have to find a new birthday home away from home. | 3 |
Too busy
The location was great and concierge were very helpful booking tours. There was some noise from the rooms as its Atrium style and the noise travels up. The managers reception and complimentary breakfast were so busy we waited for 30 minutes in queues. Due to the shortage of space no one knew where the queue started or ended, I'd definitely look elsewhere next time. | 3 |
Amazing staff all around!
We stayed there this weekend, 2 moms with their 2 little girls. The experience was amazing from the front desk all the way up to housekeeping! This is a modern yet comfortable hotel, the room was rather big for NYC---2 double beds with ample floor space. We would come back anytime and it is so convenient to everything, Times Square, Radio City, Saxs 5th Avenue and American Girl. Wonderful hotel, wonderful staff!! | 5 |
Lovely hotel great location
Very modern hotel with all the amenities you would expect from a Hilton. It is right across the road from the new wtc site, so there is a lot of construction going on there at the moment, but this didn't bother us, in fact our room overlooked the work site and we found it quite interesting watching them. The subway station is virtually right outside the door and it easily walkable to the hudson river. You can get cheaper hotels than this, but I felt we had value for money for what we paid, although the drinks in the bar were a litte pricey! | 4 |
Beautiful Hotel
A truly beautiful hotel. The architecture and layout were awesome. I love old buildings and their charm, and this didn't disappoint.
The room I shared with my son was quite large, but I understand they also have some that are on the smaller side. Ours had two bathrooms, but both were quite small. The room, while very large, seemed to be large only because they combined two rooms once upon a time. Two beds on one wall, a chair on the outside wall in the middle, and a desk with a tv on the other wall - nothing special. Also, the tv, given the distance from the beds, was much too small. Overall, the room was very average.
The sevice was outstanding, from the moment you pull up to the curb, all the way through the front desk service and any other request we had - we were met with prompt responses, smiles and offers for further assistance. The manager and employees should be congratulated for going over and above being simply efficient.
Thanks very much for a nice weekend in Chicago, Palmer House. We enjoy trying different hotels when we travel, but we would not hesitate to stay here again and would recommend it. | 4 |
Love the Marriott
Staying at the Marriott properties is a pleasure and this on is wonderful. Beautiful views from lounge on the 34th floor. Beds were the best. Restaurants for breakfast, lunch and dinner were very good. The lighter options were just right . The service at this Marriott was good. What every you needed at check-in and check-out was handled with speed and accuracy--and the individuals at those stations very good. The cleaning staff and all employees were very friendly, helpful and professional.
This hotel was in great location to take the ferry to several places and was picking up the ferry was easy. The ferry landing was only about 8 blocks from the hotel. I only spent two nights here and would loved to be there longer. I will certainly choose this place for my next trip to San Francisco. | 4 |
A friendly and comfortable hotel
My wife and I stayed here for two nights while attending a conference. We chose it mostly because it was a good value: we got a better discount rate here than we would have gotten at the nearby Hampton Inn. And it turned out to be awfully nice.
We had a comfortable and spacious room with a view of the lake. The staff was friendly and helpful -- Kayla, the reception desk employee who checked us in, deserves special mention. Breakfast in the restaurant was tasty and reasonably diverse. Self-parking is free, and although the lot was crowded (in part because there seemed to be several large Christmas parties going on in the hotel) we always managed to find a space that wasn't too far from the front door. The hotel is a short walk from some good stores and restaurants. And even the lobby had a nice friendly ambience.
We noticed only one problem, which is that the Executive Lounge is closed all weekend every weekend. No snacks or appetizers on Friday evening, and nothing at all on Saturday or Sunday. This is something I've noticed at a couple of other small-to-medium-sized Hiltons in the last few months, and it strikes me as a serious mistake. Access to these lounges is among the most powerful inducements for frequent travelers to concentrate their hotel stays within the Hilton chain so as to reach or maintain elite status in the Honors program, and it's even more important to travelers who pay a substantial extra sum for "executive level" rooms. And it makes no sense at all to think that travelers would care more about having access to an executive lounge Monday through Thursday than they would Friday through Sunday. In this case it was a real shame, because the lounge -- which we saw through the locked glass door every time we walked from our room to the elevator -- looked beautiful and comfortable. (We did get coupons for breakfast in the restaurant in lieu of lounge access.) | 4 |
Poor Service, Noisy Location, iffy cleanliness
I reserved a King sized room - (there were two of us, and we're both fairly tall - sharing a double isn't ideal). Checked in and was given a double - and told all the kings had been sold already. While not ideal (why make a reservation? if they can't keep it as you reserved it?) we made the best. two nights of sharing a cramped double bed was not that fun. The rooms were cleanish - I saw lots of room for improvement - housekeeps hairs were everywhere - on the towels, on the doors etc. Even for the price I expected better.
Internet was VERY VERY VERY slow in the room.
The room we received was very very loud - almost like sleeping ON the highway - but that isn't necessarily the hotel's fault.
The plus side was the ease in which we were able to get to downtown, and the breakfast. | 2 |
NASTY - STAY AWAY
Stay away - this is the worst La Quinta I have ever been in, It was nasty and in sad need of renovation. My room was extremely close to SW freeway and noisy doesn't come close to describing it. The toilet tank top was on the floor, the smoke detector was hanging open and the carpet was just plain nasty.
I was one of 3 in the breakfast area without at least one tatoo. There was a woman on a walker on the first floor that appeared to be living there. She was in the checkin area in a robe when I checked in.
The hallways are dark, sorely in need of fresh paint and a little scary.
I have always thought La Quinta was a decent chain but after this stay I'm not sure. If I hadn;t booked this on Priceline and paid in advance I would have never checked in.
Stay somewhere else !! | 1 |
But it has so much potential!! ;p
My hubbs and I just got back from a wedding trip to Pittsburgh. On our way in and out, we stayed in this Jacksonville location. The shuttle drivers were super friendly and spot-on. The front desk clerks (one exception) were helpful. You couldn't ask for a better location. Here's where the pleasantries end. The "out" trip found us waking up @ 4am to a stampede of kids running up and down the hall and slamming doors. Since some of them were graduating, I didn't complain. However, the "in" trip, we arrived fairly late, but "Destinations" (restaurant) was still open. There were a few tables that weren't bused, Two tables were occupied but the lady bartender/waitress claimed it was "super busy". Bottom line, she hated us being there and that was very obvious. We waited,tired and starving, over 10 mins. without a nod our way and finally decided to just order a pizza. The outside security doors did NOT lock and inside the flip security lock was hanging on by a thread. The place has so much potential but really needs to be renovated/updated. | 2 |
Hollywood Hotel Nightmare
Stayed in this hotel for a couple of days July 2012. I travel often and must say that i have never never experienced a hotel with such a bad service level. Will never stay there again and can only recommend to all of you to find another hotel. This is not because I compare to other hotels at the same level... this is much worse that any cheap motel/hotel you can find! | 1 |
This is NOT a three star property.
I booked this motel based on a three star rating and the name Best Western. This motel is not safe. There are people hanging around outside and room doors looked like people had opened the doors. There is no way that this is a three star property. If you see think you have a deal, think again. Whoever rates this hotel must have never visited. I would compare this to a Motel 6 or a Super 8. Old and run down. Unfortunately, the H*twire service we used told us we were STUCK with the room. I was traveling alone with my teenage daughter and really did fear for our safety. | 1 |
Best Embassy ever
A great place to stay , near riverwalk,restaurants, etc, great price ,great gym and very clean. The breakfast was just great and able to handle a crowd so no waiting made it nice. Just wish the parking wasn't so steep in price ! | 5 |
This is the place!
It is steps from the Pacific.The view from our room was awesome. The rooms are clean and comfortable. The price is a bargain. My wife and I took our daughter, her husband, and three grand kids here in May 2012. There was something for all of us. Outstanding service (the hotel's GM helped us with our bags, the room was spotless) located where getting to everything was easy, all in all a fantastic time. We are currently making plans to return here with our other kids/grand kids. I've never taken the time to write a review. But this was so good I felt compelled. You stay here once you will return also. | 5 |
Room okay for the price
This room was okay for the price, about $32. Everything worked okay, but it was old and the carpet was pretty spotted. Shower and everything worked okay, shower curtain had some stains on it. The ice machine was either broken or empty of ice and did not work. Not a real nice room, but it was a good price and was not too far from I-10 where we were traveling. Bed linens were okay, and beds were comfortable. | 2 |
Dissapointment
I will start by saying i should have listen to the reviews.But i decided to give it a chance,and unfortunately i am still here. Cant wait to get out of here!. To start off the staff from the front desk need major classes in customer service....the meaning of customer service is to satisfy your guest as professsional and courteous as it should have been emphasize in training that is dealing with the clientale business. A Customer Service Rep should never answer to a guest when asked a question with (I dont know) and if a guest is not happy with a room for heath reason the guest should be accommodated to a better suited room...because these little things are the ones that will make that guest not only NOTwant come back but also instead spead the word that a bad situation was carefuly and professionaly taken care of. but instead say or tell you THERE IS NOTTING WE CAN DO!.. The beds are so old that the springs hurt your back, there was notices slipped under the door that a certain day the mattreses woukld be changed and the trucks never came. the staff didnt even have the courteous of aleast letting the guest know that the trucks where not comeing, then they slip another notice for another day and they only replaces the mattresses in some rooms so the other people that where notice that their mattress where to be changed and were not..did not get a notice aleast to appoligize for not replacing their mattress... very.unprofessional. Oh and when you need ammedites you practically have to beg for a lousy garbage bag,when your stay is more than a week there and they give you two bags not only that you have to inconvinience yourself going down stairs to the front desk to have clean sheets and towels....and the worst is that when you get a room is not cleaned properly my mattress had a cover pad on it with blood stains. the stove with food still there etc.that should tell you everything.....again these things can be corrected with proper training and supervision..as a former customer service rep...i can assure you that the staff here lack of training, have no knowlege on what is Customer Service is or represents.The sad thing is that these individuals get paid for just doing notting.Shame on you and you supervisors.I will never stay here again. | 1 |
Needs urgent renovation
The hotel is located to the north of downtown in a buisness district.There is no much activities in this area.The hotel rooms and furniture is outdated and the hotel requires a major renovation | 2 |
Drapes of Wrath
Here we are at the Trump Soho New York, wishing we were somewhere else!
Having been to New York several times and stayed in the Soho area a particular favourite we chose this hotel as it was highly recommended on Trip Advisor, now at 2am on a Saturday morning I wish we had gone else where. The service is TERRIBLE!!!
Do not come here you will regret it.
As I type we are in a room where the electric curtains in an east facing window cannot be closed. The problem was identified by the bell boy on delivering our bags to our room the previous evening and having endured the first night with two hours sleep we were told the curtains would be fixed. After several attempts we arrive back this evening to discover they have not been fixed and the the attitude of the hotel is that the repairs is more tricky than they thought and they do not have another room to move us to . We want to be moved and compensated for the inconvenience, they are at full occupancy and have no alternative rooms so we face another dawn awaking. How would you feel?
I want to tell the world to stay clear of this shambolic hotel.............stay tuned for an update tomorrow on how we get on. Off to bed with a scarf over my eyes. | 1 |
run down and not worth the cost
We stayed at the hotel for one night after arriving in LA. It was one night too many.
-The hotel is clearly run down. It looks like the last time it was renovated was the mid 80's.
-It took multiple calls to housekeeping and the front desk and an in-person visit to the front desk to get a baby crib--over an hour wait when it had been requested at time of booking and should have been waiting in the room.
--The water pressure sucks
--The location is extremely sketchy
I really appreciated that Josh and Blanca at the front desk went the extra mile to get housekeeping to finally get us the crib, but I wouldn't consider staying there again. | 2 |
Marriott Gold Member Review - WOW!
I stayed in San Francisco with my fiance for a romantic weekend getaway. Let me tell you..THIS is one of the nicest Marriott's I have *ever* stayed out. This property is right on par with what would be expected from a five star property at four star prices. Yes, the valet costs $49 per night, but you are truly paying for convenience and service. I would always call right before heading downstairs, and my rental car was pulled around with the doors open ready to go every single time. The lobby was gorgeous. The room was WONDERFUL! The bathroom is all marble with an separate tub (complete with its own hand shower wand) and shower stall. The room was soooo comfortable and modern. The San Francisco temps made opening the windows and obtaining fresh air a wonderful thing. The best was yet to come on this *weekend* trip when I headed up to the concierge lounge. Yes, it is open for breakfast/appetizers/drinks/dessert during the weekend. What a value!!
The convenience and proximity that Union Square offers is perfect. The rooms are a little pricey, but again I believe we received a five star value. Enjoy your time in San Francisco, and don't worry about your accommodations if you have confirmed reservations at this property. You will impress your significant other, and have a wonderful time. | 5 |
The Best!
Really enjoyed my stay. The room was very clean and slept so well. Breakfast each morning and cocktails every night in the Library Bar. The best thing about the Paramount is the Staff. They are top notch! Natalie at the front desk is so professional and nice to deal with. I highly recommend the Paramount! | 5 |
Great service and a quality hotel
I stayed here for one night and had a great experience. The place is clearly a high end hotel. Typical for the Hyatt group the hotel is exceptionally clean and well maintained.
The hotel is conveniently located on top of terminal D, the international terminal. There is a great bus network that runs through all the terminals and also from the rental cars.
The rooms are large and comfortable. They have everything you expect including 42" LED tv, iron and ironing board, full bathroom with separate bath and shower, desk with two comfortable chairs that actually match the desk height etc.
The restaurant at the hotel is very good. I had breakfast, lunch and dinner there and was very happy with the quality of the meals. Its a cut above most hotel restaurants.,
The staff were also great. Everyone, expecially the bar staff, were very welcoming and helpful.
Highly recommended and I would stay there again for business or pleasure. | 5 |
LOVE IT!
My 12 y/o granddaught and I stayed at The Sanctuary Hotel back in the spring. What an incredible place to stay. Our concierge recommended restaurants and even made the reservation for us so that we could make it to our show on time. Fabulous hotel...we loved it and would recommend to anyone staying in NY! | 4 |
Top customer service with Princess
I recently stayed at the Holiday Inn Express. The night auditor named Princess was professional and outstanding in customer service. My bus had been canceled last minute due to weather complications. It was midnight, I had 5% left on my cell phone battery and was sharing a room with two people I met who also had their buss canceled.
First, the morning breakfast was nice and helpful for my long trip back to Minnesota. The reason, I would stay at this hotel would be the incredible customer service of Princess. She was completely understanding of the situation. If ever I come back to Chicago, I will definitely stay at this hotel because of the excellent customer service. Thank you for making my stay wonderful in an awful situation. | 4 |
LOCATION ABOVE AVERAGE!!!
The location is amazing...It is really easy to look past any cons with the absolutely amazing location!! You are steps from the NRQ subway...5 minutes to Central Park, 5 minutes to Times Square, lined street with Delis and shops. 10 minutes to hot Columbus shopping or 5th avenue in the opposite direction.
Pros outside of great location:
City House morning bfast items are good and affordable (although Fluffy's across the street is really really good too)
Rooms are good size
Water was warm
Housekeeping seemed good
Allowed early check in
Cons:
Elevators are C-R-A-Z-Y.
Dated but not terrible
Windows are thin
Never really employees around like other "upscale" hotels
Front Desk guy at check in was rude
Cannot control temp of room
Charged in Business Center $5 to print out boarding passes
Charged to keep bags $3.75 per bag I beleive
In NYC, unless you are spending time in your room...location is key..because of this...I would highly suggest this location...=) | 3 |
Great location
We spent four days in New York it was great the location perfect.We bought a hop on hop bus ticket it was well worth the money. We were in a one bedroom apartment on the 35th floor it was amazing. We used the underground it is very safe to do so as we had heard a lot about this. On the bus tours we went a lot of different places and it was amazing on uptown and downtown bus tours.We also went to flushing Medow the tennis was great we say Andy Murray. We also went up the Rockefeller Centre it was something else you must experience it also the Empire State Building at night was something else they are a must to visit. We also went to Ground Zero it was very somber and tranquil and we are glad that we went there I shed a few tears on reading some of the names . The gardens are very nice to see. We also did a boat trip for an hour down the Hudson River it to was great ant that also was included in our price of hop on hop of bus. Fantastic holiday there was 11 of us family and friends. We are going back again and again . We all had a fantastic time in New York. | 5 |
Gone downhill, only good thing is location, filthy rooms, accounts department charged us for a stay paid for on expedia
This is thr second time i have stayed at this hotel, the first time was about 4 years ago and i have to say that the place has got so run down in 4 years its unbelievable.
The worst thing was the accounts department! We stayed for 4 nights 2 weeks ago and when i got home i saw they had charged $182.18 to my credit card. When i rang the hotel (back in the UK so long distance phone call) the accounts woman said that i had paid for 3 nights but not 4....duh why would i make a reservation with expedia for 4 nights and only pay for 3? They turned around and said to me that they have no record of me paying expedia and i will have to get in touch with expedia! I rang expedia and expedia had to ring them 4 times over 3 days to sort the issue out before they would refund the amount back to my card. Unbelievable! The hotel is run like a joke, they need to sort out their system and see that people have actually paid before charging a night to someones card without telling them on checkout! I had all the proof with me from expedia that i have paid but they didnt want to see it. Buffoons!
The rooms are filthy, especially the bathrooms. I found a hair on my towel, a pubic hair! The bath is so worn and the toilet was so dirty. I cant believe how filthy the room and bathroom was. Never stayed in a hotel quite as dirty as this one. I usually leave tips for the cleaners....this is the only time i have not. They are a disgrace. They even had the nerve to knock on my door when it said do not disturb and say to me that if i don't remove it by 10am then they wont do my room all day! The nerve!
The only good thing about this hotel is the location....but thats not enough to recommend it or stay again on that alone.
AVOID!! | 2 |
Great location for travel and sightseeing
The Hyatt Regency on Capitol Hill is a great hotel for travelers. The physical plant is good but not outstanding. The real plus for this hotel is the service and the location. Everyone I interacted with from the front desk to the housekeepers were exceptional and really made my trip comfortable.
The hotel is a quick walk from Union Station which is a hub for the Metro system but also houses the Amtrak station as well. It is extremely close to the capitol and a moderately short walk to the National Mall. I enjoyed my stay and would definitely return to this hotel when I am in the DC area. | 4 |
Very noisy!
Very noisy if you get a room on the ground floor and facing the street (like we did).Huge gap underneath the front door which we had to block with towels to keep the cockroaches out. Would not stay here again despite the ok price. | 2 |
Easy access, great location
The hotel staff that greeted me at nearly midnight was helpful and very friendly. They took their time to make sure all my questions were answered. Although I didn't have breakfast, it looked great and smelled good! The hotel bar was well supplied and the staff was awesome.
If I had anything to say about the place that would be a negative would be that there was no fridge in the room. I really didn't need one but I know that some people feel that is important.
The price was right and the location was awesome. Great freeway access! | 4 |
Great location, great people, good value for NYC--but not perfect
This is a great little property in an outstanding location. For what you pay--it is excellent.
I have stayed there twice, and find it quite adequate when i am on a budget. In one room, the window did not open and that makes ventilation/heating tricky. The bathrooms are tight, showers only, but again, good value.
The bed is very comfortable which to me is an unexpected pleasure in a budget property. I did not have any trouble with the internet. The hotel is a little noisy--guests slamming doors, some noise from Manhattan.
They are changing food/restaurants, but the coffee in the lobby in the morning is excellent.
I would stay there again for the value and location. | 3 |
A Central Location for a Spring Training Weekend
The Hilton Garden Inn kept up the Hilton Standard during a very busy time. The room was clean and well appointed. The lobby and lounge were well kept and the staff was attentive to our needs. The location made travel to the various baseball stadiums very easy and we were able to stop by the hotel between games. The rate was lower then the majority of hotels in this class. Rates are always very high during this time of year. The only downside is the neighborhood to the east of the hotel, but that isn't the hotels fault. We would definitely stay again. | 4 |
Not worth the money
Just returned from a 6 day trip to NYC. Stayed at Renaissance based on other reviews from Trip Advisor. Our room on the 7th floor was large by NYC standards, but it was extremely noisy due to TS. There were street performers just below our window that started performing at around 4:00 p.m. and went until at least 11:00 on some nights. Their music was boombox type with 5 gal paint buckets as percussion instruments. And of course the crowd would applaud. When we checked in the clerk said that we would be able to hear emergency sirens, but nothing else. Well we could hear it all.
Our other reason for picking this property was the description of the RLounge overlooking TS. Our first venture into the lounge was awful and had it not been for a female wait staff member we would not have been back. I believe her name was Marlene and she was the best. We were seated, not close to a window, and then ignored for at least 15 to 20 minutes. Every time we tried to get service whoever we asked kept saying someone would be with us "soon"; well soon never seemed to come. Finally Marlene walked by and we asked her if we could get a couple of glasses of wine and explained how long we had been waiting. She quickly apologized and said even though it was not her station she would take our order. We were then rapidly served.
The only reason we went back the second time and stayed was because she was working. She again took care of us. I must say, that when I told a manager on the 2nd time in what had happened he brought us a complimentary dessert tray to apologize.
Another reason this is not worth the money really isn't the hotels fault, but it still caused us to dislike our room. Apparently there was a group of two or three rooms adjacent to ours where the guests were friends or family. They would come in late at night, after midnight, slamming doors and then moving back and forth between the rooms and loudly talking through the doors and inside the rooms. The last night it went on until after 2 a.m. I never called the front desk because each time I thought surely this will be the last time and they'll all go to sleep.
Marlene in RLounge and Omar at the concierge desk both were great. The others at the concierge desk were also helpful however I did not get their names.
All in all, this is not a place for seniors who just want a nice quiet room to relax in after wandering around NYC all day. | 3 |
Checked In, Checked Out!
TERRIBLE! This is all that I can say! I checked in and checked out the next morning 10/29/2012! An dwent to a budget hotel three doors down wich I wont mention here as this is not a review for that hotel. When I checked in to the hotel on Sunday, it was empty and the clerk said that there was only smoking rooms available, the room was stinking of stale smoke. The comforter was stained, the carpet was not vacuumed, there were holes in the wall above the bed, like there was a larger picture there before and nobody bothered to plaster or paint over the old holes (they were about a quarter of an inch in diameter). The blanket had holes in it, the furniture was scrapped and dented, the ceiling was black (looks like it has never been painted) The door did not close tightly, the TV had no reception and was old syle tube type, this IS NO RESORT!!!!!!! Its a dump! There may be better rooms but not where I was in room 71? (last number left out on purpose but it between 1 and 5). For the same $ you can get 100% better at the Days Hotel, Comfort Inn, Quality Inn, or Best Western, all of which are right down the street. | 1 |
Clean but noisy room
I was here one night for a business conference. Although I reserved my room months in advance, they wouldn't allow me to specify any qualifications about room other than non-smoking (such as looking for quietest room possible). Consequently, I got one of the noisiest rooms possible. Directly overlooking Colorado Blvd which is high traffic volume, and next to the elevator. Even with windows closed and the airconditioner on it was still too noisy to sleep so I ran out and got earplugs. That allowed me to sleep. The room itself was small but clean, well furnished and the bed comfortable. Very dark - for some reason there was no light in the narrow entry way and arriving after dark I had to feel my way into the room until I came upon a lamp that I could turn on. Light switches near the hall did nothing. I was only staying for one night, but would have left if I had signed up for more, since quiet one of the most essential qualities of a room for me. Rooms higher up and facing away from the main street would have been quieter (or away from the elevator) though if they don't allow you to choose your room that could be a big problem. | 3 |
not so special after all
For a boutique hotel, there is not anything remarkable about this venue. The front lobby is attractive, but not inviting for a little lingering. Too small and overheated, all marble and hard surfaces, and really nowhere for a cozy conversation. The rates are quite high, and the Deluxe Double room very small. The bathroom was very tight with little space to spare for one's toiletries, constant juggling, and I am not a "product" hog. It was a nice marble lined room, but the toilet was tight up against the wall. The floors in the bedroom were slanted and there was a queer feeling of a change in the subfloor, as though one was walking on a grate just below the carpet. The worst part was the never ceasing street noise. Situated on the corner of Commonwealth and Mass. Aves, it is not the place to try to get a good night's sleep if the sound of buses, accelerating motorcycles, and loud late night party goers might disrupt your slumber. Wifi is an extra $5 a day!!! Shouldn't a luxury hotel include that in the price of one's stay? Really, should anyone be inconvenienced to login to AT&T and dish out their credit card after paying over $320 a night?! "Nickle and diming" leaves a bad taste in one's mouth, and therefore, it is not on my list of hotels I would want to revisit. Much more friendly boutique hotels in the vicinity: Copely Square Hotel and Back Bay Hotel. Copley Square has a "Wine Down" hour with a complimentary glass of wine in the spacious, yet cozy side lobby, and Back Bay has a morning coffee bar (free of charge) in their bright and expansive side lobby. These very small gestures make a guest feel truly welcomed and valued. The management of the Eliot should consider that people spending at this level are accustomed to the little extras which keep them coming back. | 2 |
Next time will try harder to find somewhere else
This was a short notice booking and hence was extremely expensive for a one night stay. The reception staff were most unhelpful with one small request that I had. There was no sense that they were going to assist me with it at all.The rooms are clean but are like a shoe box. That's to be expected in big cities but not at the price that I paid for the room. I thought the bathrooms were very dated and common area carpets were old and grimy. I felt ripped off. | 2 |
Too Loud!! No-go!
Let me preference this review by saying I am probably unfairly rating this hotel. This hotel is getting a "poor" rating from me for 1 thing and 1 thing alone...
I stayed at this hotel on business- it's not a the hotel I would typically stay at in NYC for business, but I was traveling with a few people who booked this hotel on my behalf and the rate was super cheap (for NYC standards).
My biggest complaint, my primary reason for "dinging" this hotel is due to the noise. I had a room on the 2nd floor- my walls were vibrating from the music below us (coming from the lobby/bar area). The music went on and on until very late in the evening (well past 1am). I called down to the front desk and they promptly brought me earplugs- but honestly, even with earplugs I could still hear the music (that is how loud it was). And this is my 1 thing that makes the entire experience "poor".
I will say, the rooms themselves are very cool- concrete floors, swanky lights and fancy fixtures (though the closet was so small could barely fit a suit in it).
The beds were comfortable and I probably would have gotten a great night's rest if it wasn't for the non-stop party below me.
Service was good- the hotel staff responded very quickly to complaints.
Overall, I would not recommend this hotel for business. I think it is a good hotel if you are ready to party. Not a place for kids either.
I will not be back- I value sleep and peace too much to stay here ever again. | 2 |
A Fabulous In-Town Vacation
I cannot say enough good things about The Fairmont. We are from the Dallas area and just wanted a day away to lie by the pool, enjoy a little nightlife and relax. We chose The Fairmont because we had heard good things about it and it was very conveniently located to Stephen Pyles Restaurant, where we had dinner reservations. We expected it to be nice - but we were blown away at how much everything about our stay exceeded our expectations. First, we were greeted by a very cheerful and helpful Valet, then welcomed warmly by the Doorman and the Front Desk staff. Our room was on the Concierge floor. We had barely arrived and we still looking around when we heard a knock on the door and were welcomed again, told about the special services that came with our room and left with a handwritten note signed by the concierge staff.A little while later we made our way to the pool, where we were again greeted and attended to by a very friendly and enthusiastic staff. And it went on that way through the rest of our visit - having appetizers in the evening and a wonderful breakfast the next morning, all served by lovely, friendly folks. We hated to leave - but we know we will be back! I highly recommend The Fairmont - whether you are traveling for business or pleasure - or just having an in-town escape. You will love it! | 5 |
Book this hotel!!
I would rate this hotel four plus stars. This is the perfect destination hotel for DC folks (or others) looking for a get away close to the DC area. The hotel is sparkling, brand new, luxurious and wonderful. The only reason I have given it 4 stars instead of five is that the service is not yet quite up to the furnishings. First, the views from the rooms are spectacular (get a harbor view). The furnishings, artwork, public areas are very well done. The outdoor pools look trendy and fun (but not open in February!). The spa area is clean and restful with nice treatment rooms and a very good "hot relaxation area" with jacuzzis, steam (with those changing colored pinpoint liights in the ceiling), sauna and heated beds. The restaurant is trendy and the food is quite good (esp. the breakfast). The location of the hotel is perfect -- it's near the Inner Harbor but not on top of it and the water taxi stops right out front. The service is a bit quirky. There are lots of friendly people working at this hotel but they haven't gotten it completely right. For example, while at dinner, the heat in our room was turned off. Also, we were having trouble with the sound system/TV in our room and the person who said she would call back to tell us how to use it, never called. However, none of this is a big deal. The hotel is terrific -- book it! | 4 |
Okay
It's okay for the price you're paying, and the location is great. I would recommend that you take your own towel and flip flops for the shower D:! Its a good place to sleep after walking all day in the city. My boyfriend and I stayed for only 3 nights, but our purpose was to explore the city, not to have room service. I do not recommend this place for family vacation. | 2 |
Fer get about it
if the only thing you need is location to Theater District - consider this and the sidewalk.
If you enjoy ripped carpets and lobby walls that look like the last coat of paint was 1957, stay here
if you want to be ripped off for $4 a day for 'fuel charge' .. stay here!!! WTF is that..
if you want advertised free internet, but, down for the day because guy was off, stay here. | 2 |
Falling into disrepair; pool is green...
Only stay here if you want to be really close to JAX Airport; I wouldn't recommend longer than one night either. This place doesn't look anything like it's pictures on the internet so BEWARE! It had rust on the building tops and the pool and jacuzzi were closed. The pool had a green layer growing on it! The on-site restaurant was small (tables were sticky); one saving grace is that it was cheap (I paid $55 and stayed on a Wed nite) and breakfast was included the following morning). Bed & bathroom were clean; TV was small and couldn't get a clear picture but I guess you get what you pay for! | 2 |
Nice staff, run down facility
You learn never to expect much from hotels in older parts of the city. This, the former Tudor (in Tudor City in Midtown East) is a block away from the UN, needless to say a high price zip code! The staff was kind enough to upgrade us to a junior suite, as it would have been a scene from a bad comedy watching 2 adults maneuver around their tiny standard room (seriously, if you swung your feet out of the bed too fast they'd go through the wall or window...yeah, that small!)
The room was in the south tower (no views just walls and window washer cables). The amenities were nice and comfy. The major downside was when the AC unit kicked on, you thought someone was falling through the ceiling (unnerving at night). As this was a work/play stay, we both spent some time in the room during the day working. Little did we know that they are working on the bricks on the outside and have had to listen to what sounds like drilling and dental work for days. They do stop at night, but I found myself working with headphones on to drown out the noise.
As with any stay, make sure you ask before reserving what construction work is being done, as this should seriously dissuade you from staying. | 3 |
Flawed Stay, Great Room
Stayed with my husband and son over New Year's Eve in a Central Park View suite. Great room, 15th floor, fantastic views of Central Park. The room was very comfortable and spacious. Two large rooms, two very nice full baths. Great for a family stay.
Everything outside the room itself was difficult to take. Upon check in (we arrived at 4:30pm) we were told our room was not ready. We waited in the Club Lounge while it was being readied. No communication from the front desk, we waited two and a half hours for our room to be ready. Unfortunately this was the second time in a week that we've checked into a Ritz Carlton property after our quoted check in time and had to wait over two hours for it to be ready. The front desk told up it would not be long, so we waited. Had we known it would be a few hours, we would have left and done something, it actually ruined our plans for that evening.
The Club Lounge felt cold. It does not have the warm feel at the Battery Park and other Ritz properties. The staff while not unfriendly, were cold and abrupt. We are never hard to please and don't ever ask for special requests, but it just didn't have a very welcoming vibe. The Lounge always felt crowded and people descended like locusts. I drink tea, so it was easy to make it myself, but for coffee, people were putting in requests like this was your local Starbucks. It was definitely off-putting.
Our only really good staff experience was with our Bellman. He sent up a nice cheese plate and wine personally because he felt bad about how long we had to wait for our room. He always remembered our names and referenced specific details we'd shared about our itinerary and home.
All in all I wouldn't stay here again. As much as we loved the room, the hotel felt cold and impersonal (minus our wonderful bellman). We love Ritz Carlton's and generally it is one of our top choices of hotels to stay in. I'll look for another property next time we are in NYC. | 3 |
Not to my Satisfaction
One of the best things that I encountered at this Days Inn was the attentiveness of the front desk staff. From there on it was unsatisfactory for me. The building is detached from the front desk area and is old, has no elevator and not in the best neighborhood. The room that I stayed in was ok and could have been a little cleaner. The bed sheets looked rather worn out, but, the bed was comfortable. The TV is not flat screen and the reception was not all that great. One of the big pluses is that I had a microwave oven and small fridge which came in handy. The A/C is rather noisy, but, works just fine and kept my room comfortable. Would I stay at this hotel again? The answer is no. There are a lot more hotel choices around this area that look more promising although a bit more expensive. Hope this helps. | 3 |
Great Property...Great Service
We thoroughly enjoyed our time at this sprawling hill country resort overlooking Fiesta Texas and the city of San Antonio. The front desk service was exemplary in every respect and the valet and bell desks were on top of our every need. Often, resorts like this, including other Westin properties, I'm afraid, leave you unattended at the pool. Not the Westin La Cantera. Lindsey was right there whenever we needed her, always making sure our drinks were full and our umbrellas were in place. We especially commend Borgie at the front desk, who not only was great at check in, but whenever we needed anything special, he made sure our wish was his command. Would highly recommend the Westin La Cantera for a family vacation or a corporate event. | 5 |
BED BUGS! Reviews in 2011 and 2009 say bed bugs too!
We found out after several nights that we had bed bugs! After getting covered in bites and spending $150 at a local doctor to determine the problem.
We had to do our own housekeeping (up until we discovered the bed bugs and left). We requested housekeeping multiple times and they never came.
The room was dirty when we arrived. It was a horrible experience. The bed bugs were the worst part. So disgusting.
Horrible horrible experience. Worse to know this is the 3rd+ review I've seen that say BED BUGS so obviously they are not treating the problem. I'll add they are SOLD OUT tonight because of some NASCAR thing or something in Austin so they'll certainly be renting this infested room to some one else tonight! | 1 |
Good value, great location.
My husband and I stayed at this Boutique hotel for one night on 5/12/12. I chose this Hotel because of price and proximity to the Chicago Theater, where we had tickets for a show. While the room was small and tight, it was clean, updated and adequate. All in all, the location was great, kiosk check-in and out was efficient along with valet parking, so it suited our needs perfectly. If you are looking for large rooms and a grand lobby, this is not your hotel. However, if you want a great location to the theater district & shopping and a nice, clean place on a budget, this is it! Would definitely return as we only use the room to sleep and change clothes. | 4 |
Not as good as reviews
Roach crawling in bathroom when we entered. Small room with poor lighting for reading. No soap or shampoo and remote missing. Moved here from another Hollywood motel on Vermont Trav.....ge and we should have stayed there. On the plus side it,s close to Thai town. Not sure why all other ratings were so great? Our room not one of the better ones from all our other stays in Hollywood. | 2 |
Great Airport Hotel
After spending 18 Hours at LAX waiting for United Airlines to fix a major problem with my flight planes I finally got put up in the western for a night. This is a great hotel in fact its better than most hotels I have been too through out America. It has a great bed and TV and the room was very nice. | 4 |
Good and Clean for the Price
I found this hotel to be very clean and neat for the unexpectedly low price of about $55 per night.
The staff were helpful and accomodating. I though the big sign in the breakfast area "MUST EAT HERE IN THE LOBBY" a bit strange. I grabbed my coffee and took it back to my room. The seating area for breakfast is literally right in the lobby. Not exactly comfortable, I skipped the food. | 3 |
Blue Moon - NYC
This was on a list of hotels located near the Tenement Museum where I was attending a week long workshop. The location was perfect for enjoying the Lower East Side, walk to Little Italy and Soho. There are plenty of wonderful restaurants in the neighborhood.Bed was comfy and the hotel is near two subway lines. All of which are good reasons to stay there. The room is big by New York standards, bathroom small but adequate. It was clean and comfortable and not cut out of a hotel cookie cutter.
However, there were small things that made the place only so-so for a week long stay. I couldn't get an wifi signal on the 4th floor and neither could a colleague one floor up. You had to go to the lobby to get internet. The breakfast was the same old bagels and stale ruggelach everyday. The staff was pleasant enough but didn't go out of there way to give you attention. One guy spent his shift watching movies and told me the internet was fine. Another told me they couldn't adjust the air conditioning in my room without changing it in the room next door?? Blue Moon might be good for a 2-3 day stay when you are out and about all the time. A whole week was a bit long. However, if you are going for the Tenement Museum, it is right across the street and you can't be location. | 4 |
Price and srvice pretty good, room was just OK
Hotel was rather easy to get to and get in and out of. Check in was quick and valet parking was also quick and easy. Hotel was in a good location and walking to most places downtown was realistic.Room was nice but the heating unit was loud and not sure if it worked OK. Shower leaked everywhere on floor and was a bit of a danger. If price was cheap I would stay here again. | 4 |
Horrible Service, no attention to detail even when paying 7k a night
Second trip to this hotel. No eateries would take us they were all booked. Pool was over crowded service was slow. Front desk service unable to give me the proper room for the second time in a row when visiting this property. Waited hours for a menu coffee and creamer from the front desk called 3 times. Very unresponsive. | 1 |
Great Location for SF Giants Games!
I love this hotel. You can walk to the Giants games from this hotel. We come in from the wine country and stay overnight on Friday or Saturday and make a weekend of it. It is also close to the end of Market Street where is where a lot of the tourist shopping is. There are also a lot of nice restaurants along the walking paths to the games. I walk with kids after the game ends at 10pm some nights and it is safe. A nice indoor pool and also a Starbucks inside the hotel! | 5 |
5 Stars!
Great place to stay.... First class all the way! Room was ready early. Food is great. Sushi Bar as a great bartender....Thomas! He knows a lot about wine and is very helpful in your selection! | 5 |
Great location, but...
Stayed here one night, 09/19/12, in a handicapped accessible room. The location is great, and the building looks good from the exterior, and the lobby is attractive. I checked in @4PM, and there was one person at the desk. The guest in line in front of me had issues with her reservation, and the clerk was overwhelmed. (Upon checkout the next morning, there was again only one clerk. )
Eventually I was assigned a room, and the A/C did not work. I called the desk, and was advised they would come check it later, but could not do so at that moment, as there was no one else for the front of the hotel. The temperature was in the 90's, and this was Florida. I left for dinner, and three hours later, the issue had been fixed.
The carpet in the hallways is in great need of replacement, with visible stains and wrinkles. The hotel accepts animals, so this may contribute to the problem.
My room was a good value for the money, but, when I stayed at the hotel two years ago, there were two desk clerks, and I remember the carpet needed attention then. Looks like some updating is needed here, as this could be a really good hotel for the location and price. | 3 |
If protesters are still there stay somewhere else.
Hotel was fine but no matter how good it is it is not worth putting up with the noisy and quite scary protesters over the road.
They are seriously loud and use quite intimidating language, we have young kids and they were quite upset.
I sympathise with this hotel as the protesters are not against them but it is their problem to sort out. | 2 |
Amazing Experience
We were so sceptical of this place being 3 girls who were pedantic with cleanliness but were so pleasantly surprised.
I fell in-love with this hotel. So quaint, amazing location, good staff, beautiful view of Venice Beach. It was such an amazing experience. My friends and I were so happy we chose to stay here!
The hotel is also walking distance from the famous Abbot Kinney Rd where there is amazing shopping and restaurants - so it's not all the touristy Venice Beach scene.
Would recommend to anyone! | 5 |
44 floors, 3 elevators (1 broken): it takes forever to come down!
There are 44 floors and only 3 elevators. Not just that, but each elevator can potentially stop at every floor: there isn't one for, say, floors 1-20, one for 21-30 etc. I was initially on one of the top floors, but managed to be moved to a much lower floor after, one morning, I had to wait literally 20 minutes to come down to have breakfast. On top of that, the elevator has been broken for a few days: it takes many people forever to come down, which is absurd because it defies the whole point of being in the financial district - I might as well have stayed in New Jersey!
Comparing with colleagues who stayed at the same hotel, I understand that within the same price category rooms can change quite a lot in size. I had a big one - no problems there. I do however object to the lack of a minibar/refrigerator, the extortionate rate for wifi in the rooms, and the poor insulation: the very second you switch off the heating, the temperature in the room plummets. | 2 |
Good place if you're going to Eye Clinic
We stayed here because my husband was having Eye Surgery at the Eye Clinic a block away & needed to go back the next day as well. Stayed in the motel instead of driving 40 miles. We had a king suite which does have a separate room with a door. Had refrigerator, microwave, and free wifi. For security, the motel key is needed to get in the entrance doors even during the day except the main entrance. The couch & chairs were all hard and we didn't find the bed comfortable either. The area was quiet in the motel/room. We didn't try the pool (inside) but the area looked nice. There are chairs/tables to sit outside in the middle court area. In the lobby area there are computers/printers you can use. They have a Bistro cafe open in the morning & evening -- more of grab & go type place but there are tables you can sit to eat to talk with friends (I think the set up is more in hopes you sit and drink alcohol a lot). We did order from the Bistro both nights. First night, we sat down to eat and the 2nd night we got it to take back to the room. We were pleasantly surprised that the food (turkey BLT & French dip sandwiches) were warm and good. The women working the Bistro were friendly and nice. They also serve Starbucks coffee and can get a latte but no drinks that require a blender. We had some issues with the A/C in the room so just turned it off for awhile. There really aren't any places close by to eat (such as few blocks) which is why we ate at the motel. McDonalds is on the other side of 465 (maybe mile or so) which I drove over to at lunch to bring back --- very hectic place even at 1:45 PM. We would only consider staying there again if/when my husband needs surgery on his other eye. Thought the rooms were pricey -- even if we had gotten a regular room which maybe because of it being located in Carmel (more of a pricey area). | 3 |
Run of the mill hotel
The Lombardy is run of the mill hotel you would expect in any large city. Nothing out of the ordinary; Meets requirements albeit at top rate.
Mediocre staff.
Breakfast was the only meal we took at the hotel restaurant - inferior quality and expensive, AVOID! | 3 |
Clean and comfortable hotel
The hotel was exactly what we wanted it to be - clean, comfortable, and in a great location. The room was small but the bed was huge and very comfortable. The staff was fine and fulfilled all our requests. We also had tickets to the rooftop bar with open bar for 3 hours. The selection was limited but the view was great, as we were on the roof. I would definitely return to this hotel if I wanted a place to sleep and leave my belongings for a stay in New York City. | 4 |
Quaint, quiet Inn
this was our second stay at this inn. The location was convenient for visiting relatives. It is clean, quiet, and has a nice breakfast. Owners are very pleasant. | 5 |
Couldn't wait to leave
My friend and I booked the Hotel Diva for a recent fun trip to San Francisco, we booked a king sized bed to save money and when we arrived, were given a room with a queen, we immediately went down to the front desk to correct the error and were told there were no available kings for that night. I said that was ok but could we please get what we booked for the remainder of our stay? We were told that while there were kings coming available the following nights, they couldn't guarantee that we would get one as they might get booked up! I suggested that she put our name on one of those so that we would get the room we booked and she just kept repeating herself like a robot. That was only the beginning. We had a room with a flag pole right outside that was constantly rattling, it was so noisy, it sounded like the window was open all night and this hotel is located on a very busy, noisy street so we barely slept. The room was VERY small with barely enough room to walk around the queen sized bed, bathroom was very small as well. When booking this hotel, we read that one of the two elevators was out of service but we figured that would be fixed by the time we arrived as the reviews were from some time ago, this was not the case. Only one elevator was working and the other one took you down to the basement every time you got on in the lobby whether someone was getting on or off in the basement or not. We got to our room, cancelled the rest of our stay and book at the Hotel Florence which was spacious and lovely and the staff were very helpful and accommodating, so unlike the Hotel Diva. I would not recommend this hotel to anyone. | 1 |
Great Location
Just returned from a 5 night stay at this hotel paid an extra $10 per night for view of the Empire State Building could lie in bed at night and the view was fantastic. Not a big room but you are only sleeping in it. Wardrobe big enough to put two large cases in it and our clothes. Room clean, towels changed each day. Staff were very helpful on check-in, Assistance and transportation. Tick Tock Diner food very good and plenty of it. This is my second time at the New Yorker and would recommend this hotel and would stay there again if I went back to New York. Used the 24hr free service for the internet and had no problems. | 4 |
Very Nice Hotel
This is the perfect place to stay if you want to see Austin, and its beautiful albeit quirky downtown. The hotel itself is superb, and the view from the terrace overlooking the town is great. | 4 |
Quiet Moment in Time Square?
When you step off the noisy streets in Times Square you will be surprised at the quiet of this hotel. The rooms are spacious and clean. I have stayed here once a year for 10 years and it is consistently wonderful. The beds and baths are clean, the breakfast is abundant and delicious, and the service always good. The staff is friendly and accommodating. I feel safe at this hotel and I love the location! I travel with my husband for his business trips and we enjoy couple time and shopping. We can see a show, find a great restaurant and walk everywhere from this hotel. | 5 |
A very Bad experience!....
It is our second time to the Four Seasons hotel New York, last year we stayed there for 4 nights, we choose to stay there for this time also but unfortunately it was a wrong choice, the hotel staff wasn't nice, we were so angry and stressed during our stay because of the noise coming from the lifts so we asked to change room so they change our room to another bad room where we couldn't sleep because of the construction across the road 57th plus the ac in the room makes an annoying sound all night even if it's off!!!!..... We called the room service for some cleaning issue in the room but no one came....... The service is soooo bad. When leaving the hotel we told the girl in the front desk about the room an d the noises she wasn't cooperative she told us I ll tell my manager and no one talk to us or apologized. I don't recommend that hotel it is very shame to the Four seasons...... | 1 |
Does trip advisor give rates by the hour?
I watch Law & Order a great deal, and so it was a privilege to stay at this hotel. From the desk clerk to the cramped stairwell, to the dimly lit corpse-magnet rooms - this hotel must have been in at least 30 episodes. But in person it is so much better. There is a strong smell of bleach as you enter the lobby, a smell normally associated with third world hospitals and first world pornographic book stores. And as I think of the cleaning staff, they did a wonderful job removing the 700lb corpse that must have recently occupied the decidedly lopsided bed. My five senses were razor sharp (as were the the actual razors carried by the "persons of interest" in the basement), and my sixth sense tingled as Jerry Orbach looked down with glee.
If you always wanted NYC in her seamy glory broadcast in smell-o-vision, here is your chance.
The rooms are small and relatively clean. No bugs that I saw (8th floor). Things are spare. 40 watt bulbs illuminate (to the tune of 40 watts) a bed, a nightstand, a desk, and a. No wait That's it. The bathroom is small and poorly outfitted (one dim bulb. Good luck with the makeup ladies. Good luck with the shaving guys. Good luck with both for those who go that way). It is past being cleanable, but it did the job. The hot-cold-hot-hot-cold cha-cha in the shower is always an early morning treat.
And be sure to ask for a room as high up as possible so you can come to know and love the one elevator. As one "person of interest" coming up from the basement said - "this lift it is...very tired." Then he actually did the muhahahaha laugh that is cheesy in movies, but a little scary in real life at close quarters.
Look, you can't catch herpes from a toilet seat, and you can't get hepatitis from walking barefoot on the carpet of a former shooting gallery. But if you could, this would be the place. It may be near the Park in 2012, but it is pure Times Square in 1983. | 2 |
Disgraceful
We at Hotel Pennsylvania from June 14th to June 15th in a room with three beds. We gladly checked out this morning.
This hotel is in a prime location, with easy access to many of New York's most famous attractions. That being said, it has so much potential to be a top notch hotel. But boy it couldn't be any more opposite. I don't know if we just got a bad room or what, but it was absolutely terrible.
The beautiful lobby is very deceiving, making you believe that the rest of the hotel is just as picturesque. That all changes the minute you step onto your floor. The hallways are worn and drab; half the time you think a ghost is following behind you. The Stephen King corridors eventually lead to your room, which is guarded by a heavy door with outdated decor on it.
The prison-like gate swoops open to reveal the most trashy room I've ever seen. The bathroom is to the immediate right, filled with peeling white paint and walls that are scratched and clawed, dogged with a hideous door that doesn't even shut. Further into the room is the outdated television, three lumpy beds with flat pillows, and two miserable looking tables; nothing else, not even a mini fridge. The only trash can is a pathetically tiny one in the equally pathetic bathroom. The neglected windows are impossible to open and close without the aid of a maintenance man. The TV remote barely even works, paired with an ancient set that doesn't even show what volume it's at. Finally, there is a walk-in closet shared by the adjacent room, but it's just as tacky and tired as the rest of the room, if not actually better.
So to sum it all up, don't waste your time and money at this travesty of a hotel. Fork out a little more and get much better accommodations at a different one. | 1 |
Average hotel but decently priced for Manhattan
This isn't a wonderful hotel by itself. Rooms are small and very cramped, bathrooms are even smaller. it was quite noisy and the lobby feels like a grand central station it is so busy. We had to wait in a super long cue to check in. The service is average, I guess the hotel is just to big to give a personal attention for every customer. When we were checking out after one week of staying there we wanted to store our luggage for couple of hours and we were told we had to pay for that, which I thought was outrages. I made a big deal out of it and the manager allowed us to store our stuff for free but if that wouldn't have happened we would have to pay $25 - what?!?! Breakfast was decent, wifi worked well - those were good things. Also the location is very, very nice. You ar ein th emiddle of everything. Time square, 5th Avenue, Central Park are all next door. Also the price for the room was decent in comparison to other hotels in that area. SO the conclusion is - not a bad thing to stay at in Manhattan but don't expect too much. | 3 |
Ehhh... good but... average/poor for a JW
I stayed at this Marriott on my points and I was disappointed. The room wasn't great and I felt like since I was paying with points, the service wasn't as good. The room was pretty old yet the lobby was gorgeous and new. I think they need a "helper" person near the elevators because they are hard to navigate at first. The concierge lounge was great with great food. | 3 |
Filthy and Tiny
Our room was dirty. The carpet was caked in filth. The bathroom was dirty. There was mold in the shower. The room was tiny. It's the smallest hotel room I've ever stayed in. The air conditioner blew directly on the bed. The location was great. | 1 |
Tiny room but worthless A/C...
Although I have to admit the service was outstanding. However.... The room was a bit tiny and the Air conditioning was worthless. yes you guessed it I had to get up at night and do jumping jacks in front of the sensor to get it to start again. I don't know about you but that's not how I like to spend the night. Did I mention the view, I believe it was 1929 red brick. I guess there are better rooms with a view but I didn't have one.
The laundry, well suffice it to say that you might as well do it in your sink. I sent out a shirt I had to have and it cost me $17. Although I asked for starch it looked as if I equested them to take all the starch out. The collar was floppy and absolutely no starch anywhere in the shirt. I expected a better product for $17.
The location was very good and if you don't mind a very average bed, tiny room with little or no air, this is your place. | 2 |
Our first visit to San Francisco
We had an excellent stay at the Chancellor Hotel - excellent location, close to everything including Union Square, Cheesecake Factory, Sears and Macys. Great accomodations and excellent service, breakfast in the Luques Restaurant is a delightful experience..check the Eggs Benedict as well as the Burrito with cheese, avocado and bacon...it is huge and extremely delicious...there is even a Cable Car stop almost in front of the hotel. I checked several hotels in the area using Trip Advisor and I was surprised as to the high number of good ratings this hotel receives from other travellers. After our stay I can only say that I am another happy traveller to be added to all travellers that have given high remarks for this hotel. | 5 |
Bad customer service at management level
My experience was very mixed, but I will never go back because of the bad service I got from a manager and accounting person when I had billing trouble, not to mention the billing trouble to start with. HORRIBLE CUSTOMER SERVICE AT THE MANAGEMENT LEVEL. In a nutshell, here's what happened:
1. My stay was pre-paid by a third party.
2. The hotel had no record of the pre-pay so put a large hold on my personal credit card.
3. When I later obtained and showed the hotel a receipt for the pre-pay, it took many conversations with a manager and the accounting department to figure it out.
4. The hold wasn't released on my card until my bank intervened, despite the fact that someone else's card was charged 2 weeks earlier.
5. NO ONE AT THE SHERATON EVER APOLOGIZED FOR THE TROUBLE!!!
My stay was for a meeting with an organization who paid for my stay. They pre-paid the stay with a credit card. When I checked in, the hotel had no record of the pre-pay, so I assumed someone had forgotten to take care of it. I had to give my own card, on which the hotel placed a $450 hold. Then I found out the company HAD indeed pre-paid. When I showed a receipt to a manager, he said he needed someone on the company end to confirm with a form, which he would email. While the email recipient waited for the email before going to a meeting, the manager took about half an hour to send it, and when he did, it required information she did not have, despite his assurance to me that she simply had to respond "OK," essentially. The next morning, the travel agency who made the reservation talked to someone at the hotel and took care of it before my check out. Except that the hotel kept the $450 hold on my card! I had to have my bank spend half an hour on the phone with various people at the Sheraton to get that taken care of! And no one, not once, ever apologized for the trouble this had caused to me and the entity sponsoring my stay. Even the kind woman at my bank commented on the attitude everyone she spoke with at the Sheraton seemed to have -- it seemed they didn't really care, she said.
That being said, rooms were fine, dining options good, gym great, other service was mostly good. Location is not great, as you have to walk several blocks to get to an area of stores and restaurants. | 2 |
Sunday night stay - River Inn
I see many great reviews and for some elements I agree. it is a great location and the room was more than adequate - linen, towels, space etc. unfortunalty the lack of service was the sad side. After a horrible 12 hour journey and arriving just before 9pm, I hoped to be able to still get dinner in the restaurant. Unfortunalty the restaurant was closed on Sundays. I thought perhaps a drink and snack at the bar: no bar service on Sundays. I said not to worry I would have room service. There is no room service on a Sunday, Reception staff were very helpful and directed me to walk a few blocks to a bar that would be doing bar meals. I do not know the area, and although a mature lady, not so sure about walking around the streets alone late in the evening. To pay $173 just for a bed for the night, was not value for money. | 2 |
Will visit again!
Myself and my boyfriend shared a double ensuite room on our recent stay in new york (I think this may be a queen room). We stayed for 5 nights. This was a great place to stay. Be prepared for a SMALL (but adequate) room! We did our research and were aware that it would be small so were not surprised on our arrival. The price we paid for this hotel was great compared to many others and we didn't plan on spending much time in our room anyway.
We had a small ensuite in our too . This had a rainhead shower which was nice after a day walking around the sights of NYC! As others have mentioned the toilet and shower is only separate to the room by a glass partition so only book an ensuite if you are very comfortable with the person you are sharing with!
The room had air conditioning which kept it at a reasonable temperature. The room was also spotlessly clean and the cleaners came every day and changed towels.
We were on the 14th floor and experienced no noise within the hotel however, being in manhattan it was noisy outside so earplugs can be useful!
Reception has iPads which anyone can use for free and a place where you can get a limited (but yummy) selection of snacks and drinks. There is also a roof terrace which is worth going up to laze around on.
The hotel was perfectly located with lots of visitor attractions within an easy stroll.
If you are prepared for the small rooms and don't want to pay a fortune for clean, central and friendly manhattan accommodation I think this place is a great option and I will certainly return. | 4 |
Subsets and Splits