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Great Hotel
Just a little different from the rest - we keep going back, can't explain exactly why but we just think it has a great atmosphere.
The Gym is really good and the pool on the rooftop has a stunning view, breakfast is great. Evening meal is a little slow but the complimentary drinks early on is a nice touch | 4 |
Would not pay to stay here
We stayed here over Labor Day weekend and used airline miles to book this hotel. It did not cost us any actual money to stay here and if it did, I would have checked out. This hotel is very run down. The air conditioner in our room was very loud and ran constantly. The wall paper was peeling off the wall, the lamp shade was cracked and we received no maid service over a 3 night stay. (I did call for fresh towels the second day and quickly received them.) The pool is very small and the outdoor sun patio is very tiny, full of weeds and broken sun chairs. The vending machines either didn't work or were sold out of bottled water (we tried 8 different floors), but the machines did try and charge our credit card for the failed attempts. We received a phone call from our credit card company worried about fraud with the vending machine charges. When I told the front desk about the vending machine issue, he couldn't have cared less. Upon check out, the front desk employee did not ask how our stay was ( don't ask if you don't want to know?) and would not give me a final bill because the stay was paid for with our airline points. Seemed weird and I'm expecting an issue when that credit card arrives later this month. Also, this hotel is near a less than safe part of Dallas. If you have to stay in North Dallas, try another hotel. Do not stay here! | 2 |
Good Location
This hotel is located opposite to Winter Garden theater where Mamma Mia is playing. The room is clean and average size. The hotel is full of French people and kids. It's great if you want to stay near the attraction and shopping area. However, I still prefer the Doubletree guest suite time square as it is more suitable for families and the rooms are much bigger with sofa beds. | 4 |
Large hotel needing some updates
We spent a night at this hotel for a recent function and stayed here for convenience (event at hotel). The hotel itself is very large which makes the lobby area feel crowded. I'm not usually someone that feels hot in buildings (especially with A/C) on however I could not find one place in this hotel to stay cool. Our room was set at 65 and it was still warm, the ballroom hallway was extremely hot, and the restrooms in the ballroom area only had hot (not even warm) water.
Aside from the temperature, the rooms were standard fare for a Sheraton - beds were comfy, room was clean. A little tight but what you would expect in a downtown hotel. The pool is wide open in the middle of a concrete platform and has no shade (was not appealing). Everyone can look down and see those swimming.
If you do stay try to avoid bringing a car. Parking is pricey, the garage is often full, and valet takes a while. The staff however were pleasant - especially the front desk. | 3 |
Drake Hotel, Chicago- great value, great service, and good food
Thouroughly enjoyed my stay at the Drake Hotel in Chicago. This hotel has loads of history- 85 years of it! Famous hotel guests from movie stars to Princess Diana...so cool! Staff at check-in counter were very helpful with my extra requests. This hotel has well-sized, nicely appointed clean rooms. My room had a view of the lake and a nearby gazebo- nice plus! Drake Bros. Restaurant in the morning for very pleasant breakfast, with friendly fast service and good food. Short walk to shopping is a big plus, too. I'll be back to this hotel! | 5 |
THE WORST HOTEL I HAVE EVER STAYED!!!
Dear travelers, if u dont' want to waste your precious time and money being in San Diego, specially if you are tired and need to rest, then this is the wrong hotel u are looking for.
I was soo tired arrived around 10 pm in this hotel, felt very unsafe, did not sleep till morning. There are weird ppl staying in this hotel, shouting tilll morning and screaming. I could not sleep at all.
They have no breakfast that is cheating! Only few simple choices that u never want to have it.
So please pay a little more and stay in good hotel. I am sure you wont regretted as I DID So. | 1 |
Great Staff
I recently stayed here for business for just one night. I came in late on the shuttle tired from traveling and multiple delays out of JFK. It was my first time here since I have recently started working for Limited Brands, and lets just say it was amazing. Armen picked me up from the airport in minutes with a smile on his face and great converstation as the poor guy just listined to me complain about my day. That is what a woman needs after the day I had is just someone to vent to. Upon my arrival he helped me with my bags and introduced me to the gentleman that checked me in. Ryan I think his name was very professional and upbeat. I felt like the queen of the marriott. Well I just want everyone that comes to columbus know that this hotel is a winner and thank you. | 5 |
Terrible! Nothing, I mean, NOTHING, like the pictures online.
When you stay at a hotel your first encounter with that hotel is the front desk. Having worked in the service industry myself, giving great customer service can fix any problem. So... the problems started like this... I had called the hotel two days before booking a room to make sure that we could get a roll away in a double room, I understand that sometimes hotel rooms are very small and roll aways do not fit. I was not sure if it was going to be two or three of us in the room so I wanted to double check on the availability of roll aways before even booking at this hotel, I figured if this hotel did not have the option of a roll away then I would just book somewhere else. Once again, I totally understand that sometimes roll aways just do not fit, which is why I called before even making my reservation. The lady at the front desk who took my call said that yes they could definitely have a roll away in the room if we needed one and to just let them know a few hours in advance in order for them to put it in the room. Perfect, I went a head and booked the room. The morning of the day we would be checking in, I called and let them know that it would definitely be three of us in the room and that we would need the roll away. We were not arriving until late at night so I figured they could have it in the room once we arrived. They told me that you could not put a roll away in that room because it would be a fire hazard?!? Ok, so I explained to them that I had been misinformed. She said she would see what she could do. We get there, and go to check in, I have an open mind over what to do over the extra bed and approach the front desk associate very politely, and ask her what they could do to help us. She had a terrible attitude towards me since the start. She was not helpful at all, and all in all just had a really mean way. I was so tired from a long drive that I asked her if maybe for our second night if there was anything we could do. She said we could switch to a king room and then get a roll away in that room. I figured this would work, it would be two people in a king bed instead of a double. Being that she was just being mean and unhelpful we just kept the double room, shared one of the beds and then the next day switched to a king room. Well... the next day we check into our king room, which by the way, came with a queen bed... not a big deal. We had a very busy day, and on our way out asked the lady at the front desk if they could put the roll away in our room while we were out, we would not be coming back until really late that night. At midnight, we called the hotel to see if the bed had been put in the room, we were still not back so we wanted to make sure we could just get to the room and each have a place to sleep. NO ANSWER. We tried multiple times. Ok, hoping the bed was already in the room, we had ordered it at around 1pm, we just stopped trying to contact them. Finally after a super long day, we get back to our room. NO ROLL AWAY!!! What?!? We call the front desk and they tell us they dont have one! Finally, they bring us a blow up twin mattress, yup. Need I say more!
To top it off, the bathroom in both rooms was not very clean, the snack bar area in the lobby is terrible, all the fruit looks like its been sitting there for days, and the whole decor and layout of the rooms is not very inviting.
SERIOUSLY READ THIS BEFORE STAYING HERE! | 1 |
Expect more from Ramada
The room was clean. My problem is that when I go into a hotel, particularly a Ramada, I expect that the caulking around the sink isn't peeling, and that there wasn't a shoddy paint makeover of the fiberglas tub surround that too was peeling such that it looked like severe soap scum hadn't been cleaned. Really? Ramada? I'm speechless. | 2 |
Front Desk Service Was Aweful
Family of Four arrived after Midnight. The front desk clerk a sour looking black lady in her late 30's or early 40's was rude to me and my wife. We paid with cash and she was handed the money yet when it was time for her to give us the change she never counted it, she basically just threw it at us, so to speak. She was very impatient as well.The night time security guard was very nice though. We went to speak to the manager the next morning and the house keepers warned us that it was no good.. They stated that everyone complains about the front desk clerk at night but she was untouchable. Erica and Luis Ponce | 2 |
Perfect location, accommodating staff
We found the hotel location perfect, not only for access to the metro & a managable walking distance to many of our desired sites, but to nice restaurants, convenience, grocery & drug stores. We felt safe in the area as well as in the hotel. We had a Parkview suite, a great, well-appointed choice, at a great price with ample space for 3. The only missing convenience we did not find but would have appreciated was a microwave. The staff was receptive to needs, addressing an issue with our shower as soon as we requested. Housekeeping & Maintenance were responsive and efficient. The doormen, bellmen and front desk staff were very helpful, making us feel more like family than guests. This was my second stay here and it was nice to see that the same level of service I had experienced previously was still evident. It was my traveling companions first visit and they were equally impressed. None of us would hesitate to stay here again. | 5 |
Great stay, shame about the doorman
Stayed for a week in April - five in our family group so 2 bdrm apartment worked perfectly. Very spacious -all rooms decent sized and never felt like we were tripping over one another. Location is OK - doesn't have the restaurants of the upper west side, or the buzz of the village; but the subway gets you everywhere. Decor in rooms is not the latest or funkiest but we'd happily trade space over style! Had an outside balcony running the length of the living room with great views, which was great for us tourists on our first holiday to NY. Things like toaster and electric kettle were not in kitchen - but we rang for them and friendly housekeeping brought them up immediately, also more coffee cups etc. Front desk gave us late checkout on last day which was very kind of them and helped us because we had young children travelling with us. On last day, we had organised large car to take us to airport through doorman Jose - he was knowledgeable and friendly. But he handed us over to doorman Bill who increased the price on us by 33% at the last minute for a smaller (and inadequate) car and then lied about the cost of a cab to JFK. We ended up with three of us hailing a cab ourselves with all the bags, and 2 of us taking the subway to the airport. Worked fine and much much cheaper than Bill's crazy deal. | 4 |
Will Never Stay at Ramada Again
Although the hotel was decent I will never stay at another Ramada. When I reserved my rooms, I was informed as with any other reservation that the card is used only to confirm & hold the resevervation.
However, upon check-in I was informed that my credit card had already been billed. No one really provide me with an actual reason why. The manager provided 4 different reasons, providing a different one each time disclaim and provide the reason provided untrue.
I travel a lot and I only use credit cards reserve, paying cash upon my arrival. Now even it the hotel had agreed to reverse the charges, it would have taken 3 to 5 business days.
Charging my credit card differently then my contract agreement with Ramada was my opinion dishonorable and for that reason alone will never be given my business again. | 3 |
Nice Hotel - Spread Out - Very Friendly Staff
I was at the Biltomore last week for a conference. I had a fantastic villa style room with a large bedroom, large living room, great bathroom and walk in closet as well as two back patio's. Only draw back of the room was the distance from the main lobby and the conference center. Luckily enough AZ is almost always nice out side and the bell staff at the Biltmore is top notch and willing to give you a lift on their 6 - 8 person capacity golf carts. Nemo gave me rides on more than one occasion when I needed a lift to the other end of the property to get to the exhibitors hall.
I did get to golf one day at the links course on the property - which as I understand it is no longer run by the hotel. Either way - the course was nice and worth getting out there. The $278 for two rounds and one set of rentals was steep and I am sure there are better deals near by - but for the convenience of being on the property - it got the job done. All in all I thought the resort was great, and I would love to return for pleasure... | 5 |
Treated like Royalty eventually.
Background: My friend and I scored 2 FREE night's stay to any Hilton hotel when we joined a Twitter contest in San Francisco. I was part of the first 75 people to line up by 430pm on a September 2011 day and got a voucher for a FREE hotel stay! We wanted to go with Waldorf Astoria but it is far away from Downtown Chicago, so we opted for the CONRAD. I've never stayed in a fancy hotel such as this so, our expectations were really high.
Before we booked anything, we've been communicating weeks before with management via e-mail. We made sure our vouchers would be honored and that we can upgrade and pay the difference. When we checked in at 6am (we flew red eye), we were just hoping to leave our luggage in the hotel and be given our promised upgrade to an executive suite. This is when we encountered a bit of difficulty with Ron at the front desk. There were 2 men at the check-in counter. The first man said that the upgrade would be honored. Then, Ron stepped in and said that it is NOT available given the type of payment we had and that because it is a busy weekend (we were there over President's Day Weekend), the room is (suddenly?) not available. We reminded him of the e-mail exchange with another manager and he said that he'd have to speak with them since maybe that person was misinformed. We then handed over our vouchers and he starts asking why our names aren't on the vouchers. This is when I started getting internally angry since he was making it very difficult for us despite the previous communications with management. We had to remind him of how promo works and that Hilton gave out these vouchers randomly. I started taking down notes such as what his name was and all the things he was saying.
I think this is when Ron realized that he needs to fix things quickly because you do NOT want a BAD review or upset guests.
With that said -- Ron made it up to my friends and I BIG TIME. As he should because, we have evidence of e-mail exchages and Twitter re-tweets to score this voucher. As such, we were treated like Royalty eventually.
The first night was a Standard Room with 2 beds and a free of chage roll away bed. We were given tons of pillows and 5 free drink tickets which cost around $15 each. The next day, we were finally upgraded to an executive suite like we've been promised for free. The suite had a queen size bed and a bath tub. Both rooms had great views of the other buildings. I love that you can order endless bottled water and can request a Keurig coffee maker.
The location was perfect -- within walking distance of the major sites. We didn't even get to ride the Metro since cabs were fairly reasonable when we split it amongst us.
All in all, I would recommend this hotel despite the hassle at the beginning. I would however suggest that management be more accurate with giving out information so as not to upset guests.
Thanks for everything, Conrad Hotel!! Best FREE hotel stay I've ever had. | 5 |
If this is four star hate to think what three star is
Room was utilitarian at best, no temperature control so had to open the window, noisey, to cool it down and this is winter. Elevators are a nightmare and Saturday morning 11/22/2012 only 2 working one of which would go to the 2nd floor and then go back to 18, people rode it three times and we eventually go out at two and took the stairs! Front desk staff disengaged and disinterested, is our economy really in a down turn? From this service we must be in boom times in NY! In general the hotel is run down without one apparent redeeming quality other than location. | 3 |
excellent!
the location was perfect, walking distance from Penn station.the room was fully equiped with everything we needed, and the room was very quiet. the customer service was exceptional! it was very welcoming plus several bonuses we have received. the breakfast was fresh and lovely. it was above our expectations. | 5 |
Easy to find
We wanted some where to stay having just arrived from Spain , we collected our rental car and it is only a few minutes drive from there , we were given a good reception at the hotel and allowed to look at the room before taking it , it was very clean and comfy and we had a good nights sleep , the breakfast was very good and gave us a good start to the day , I think the price is a little high but then you pay to be near the airport .I would stay there again and recomend it to friends . | 4 |
If you like average and up and down experience, this is the place for you
I go to San Diego every 2-3 months and I usually stay closer to my plant off Mira Mesa, but I decided to stay downtown and use the Sheraton Suites. Check in went smooth, although they upgraded the woman who checked in ahead of me to the SPG Member floor (she wasn't a member and had no idea what this was) and then gave me a room on the 16th floor (not a preferred floor even though I am a member). The room was nice and clean.
Breakfast was very good, but waited 15 minutes for a glass of apple juice when there were only 2 people in the restaurant. Dinner first night was good and no problem at all with service from the bar. Sasha was excellent. Got to my room and my key didn't work so I had to go back down to the front desk for a new one. No big deal happens occassionally.
Breakfast the next day was good again and this time I only had to wait about 12 minutes for apple juice. My next dinner at the bar was as good as the first and the service was great again. Went to room and again key didn't work. An apology would have been nice but oh well.
Breakfast the 3rd day was good again except this time apple juice never came. Decided to have milk from buffet and not go back even though I had two more free buffet vouchers that came with the room.
After a long day went up to room and surprise surprise the key didn't work. Went down to front desk and the man at the front desk asked me what I was doing with the key. Apparently keeping it in your shirt pocket or pants pocket causes the key to magically lose its program.
Parked on street, got two tickets over 5 nights which was still cheaper than parking at the hotel. Again, room was very nice, the bar staff was excellent, but overall average. Not what I expect from a Sheraton, but not enough to make me not use Sheraton anymore. I will probably just stick with the hotels I have used in the past even though the locations and rooms usually aren't as nice. | 3 |
The Best of the Best in Philadelphia
I am a long time traveler and fan of the Sofitel Philadelphia. I have been to many different hotels at many different locations and many different price points - the Sofitel is my absolute MOST FAVORITE HOTEL EVER!!! The staff is friendly and helpful, the hotel is clean, the food is phenominal.... I have never had an issue at this property and am very doubtful that I ever will. Keep up the great work!! | 5 |
Most Comfortable Beds!
We were impressed with the size of the room (2 queen beds) but especially with the comfort of the beds...it was great after a day of much walking in the city to jump into a bed which felt like we were sleeping on clouds! We were a little concerned about the bed bug situation in New York and were relieved that it was not a problem in our room (trust me, we thoroughly checked the mattresses upon our arrival..)
There were a couple of minor issues in the room (clogged tub drain & burnt light), but the staff was very responsive and the issues were quickly taken care of...we found all the staff to be extremely courteous and serviceable...
The only annoying inconvenience we encountered was not being able obtain a late Check out
without a surcharge....
The location is ideal and within walking distance to many of the landmarks...
We would definitely recommend this hotel and would return on our next stay in NY... | 5 |
Horrible place to stay
In Austin for 2 day volleyball tournament, first time ever staying at a La Quinta Inn. This is the worst motel I have ever stayed at and the rooms are old and filthy. There was mold all over the shower curtain, bathtub was dirty. The air conditioning unit made a horrible noise all night and leaked on top of that. No microwave, refrig or toaster in room. There happen to be a biker rally in town on this weekend and the bikers were up all night revving the engines and partying. Called front desk to ask if they could eliminate all the noise and was basically told to deal with it that all the hotels in Austin are booked. The breakfast was a joke! The front desk clerk Christina was rude and not friendly on check in and at time of check out the desk clerk did not smile or ask me how my stay was or anything, didn't even say thank you. I will NEVER stay at another La Quinta Inn. The only good thing i can say about this motel, not a hotel is that the valet parking guys were very attentive and nice. I don't understand why a low grade motel has valet parking. | 1 |
Spacious Room but skip their breakfast and spa
I stayed at the hotel right after Hurricane Sandy. I pre-paid it for the NYC Marathon that didn't take place. The hotel is new and its room spacious with a huge bathroom with marble tub/floor. We stayed at its 1-bedroom suite. It has a pull out sofa - a nice added option. Overall, I liked the hotel and its friendly staff. But the staff and their manager were not empowered to make decisions and they could not authorize me to checkout early with refund even though the marathon was cancelled and lots of people needed a room. Unlike other luxury boutique hotel that I stayed and liked, the staff in Eventi didn't have as much pride and ownership.
Back to the atmosphere. The lobby is small and basic and bar on second floor but both are not as fun and lively compared to the neighbor hotel NoMad. Also, skip the Eventi hotel breakfast and head to Andaz hotel cafe across from the Main Public Library for breakfast i.e. melt in your mouth souffle pancakes and great vibe! And I agreed with the other reviewer that expansive water in the room is unnecessary.
The hotel spa was below average. We went there because it was convenient. But it was super small (2 chairs sitting) and no 'space' to relax. more or less a 'in and out' thing but sadly the massage my friend and I received was not really good. Save your money and skip the spa. | 3 |
monday
hotel needs to use different cleaning supplies. very heavy aroma afterwards. carpets were a bit sticky. no amenities around hotel easily available.
staff was friendly, shuttle was good for airport | 2 |
Nice Hotel
Pros: The Staff is very friendly, FREE parking, Very Quiet, Nice Room Service. They have a nice gift-shop on the lobby, i love that.
Cons: The carpet on my room was very very beaten up, they need either to replace it or contract some carpet cleaners.Also the decoration is very mids 90's but thats no biggie. The outside pool was dirty and also some of the towels in the pool area were dirty. They also have music outside but need to be updated, they're hits songs from the 70's.
Other than that...I had a great time there and its very close to all the San Antonio Attractions areas. | 3 |
You get what you pay for!
Just stayed here for three days while in town for a softball tournament for my daughter. This will be the LAST time I stay here. The peep hole in our door was knocked out and tissue shoved in it. The place stunk as soon as you walked in. The deadbolt latch on door was busted off. The deadbolt on the adjoining room door was broke and didn't work. The cold air return vent in the hallway didn't look like it had been cleaned in years. Was very difficult to find, no signage. Rooms were just dirty. Pool was ok, but had a slippery stripe that one of our girls about fell because of it. Breakfast was not great. Carpet needed to be cleaned, found multiple bugs in room. Had to unplug refrigerator because it was so loud when it kicked on. Very disappointed in this hotel. I believe this might have been a signature inn at one time back in the day. Will never return to this place. Staff was't very pleasant either | 1 |
Do not go to this hotel!
I booked this hotel because it was near Sloan Kettering Hospital. I needed a place to stay while my wife was having a Tumor removed. When I went to check in, they said I didn't have a reservation. They left me stranded in NYC while my wife was in the hospital. Two days later I see a charge on my credit card from them for $261.00. When i made the reservation they asked me for the charge card to hold the room. So if I didn't have a reservation, how did they have my credit card number? Don't use depend on this place to stay! | 1 |
over priced, over rated
This is not a hotel i would stay at again, unless I received a rate of less than $100/night. I did receive a very good rate from TravelZoo and maybe that's why we didn't received rude treatment as we checked in, For a so-called 4 star hotel, this is what we had as we checked in to the hotel. First a front desk woman who was short with me, and a bit rude, When I mentioned I was a Thompson member, she replied curtly that they were no longer a Thompson property. I asked when it had changed and she said 2 weeks ago. Well excuse me for not keeping up with your companies acquisitions! When we got to our room, there was hair in the sink, and a piece of hard candy stuck to the floor in the doorway, I kicked the candy out in the hallway, and it stayed there during the entire stay of 4 nights! One afternoon after our housekeeping service, we discoverd a bottle of anti-bacterial cleaner on our counter in the bathroom, with only 1 clean glass for 2 guests. They never left new soap or lotion until the last night. Needless to say we were not thrilled with the hotel, but I wll say it was a comfortable bed and a nice, large room. It seemed to me that they were extrremely cheap and a bit arrogant, except for a young lady working at the desk the night I went to their business computer service to print my boarding passes,. She was pleasant and helpful. A big thumbs down for the service but the room was comfortable. | 1 |
Excellent location. Comfortable, large room.
Excellent location.Comfortable and spacious room. We walked to Rockefellar Plaza, Theaters & Times Square, Central Park from this site over two days. Staff was helpful. Check in was easy. Bags kept in secure room until our room was ready so we could go explore the sites.
Dunkin Donuts nearby, delis and little stores. Grand Central has food court. Also near to Byrant Park, NY Library.
Using JFK's AirTrain were able to travel with 2 carryons from JFK airport to Grand Central and walk to hotel for $7.50 per person. Bypass all the traffic. Good option if you don't have too many bags or walking disabilities. | 5 |
A bit of a let down..
We made our decision to stay at this hotel versus the others we saw online, because of the neat pool on the roof. WOW, were we suprised to find out it looks nothing like it does in the pictures, and the water was absolutely disgusting. Therefore, we didnt get to enjoy the very thing we were looking forward to it. The next big thing that made this a memorable stay (and not in a good way). After an exhausting day, we were asleep in the room early, and the alarm went off and awoke us. The recording said please exit the room and do NOT use the elevator!! Okaaay,, we were on the 20th floor, and I have a leg injury. We made our way down all the steps, not understanding why there were very few others doing the same (we assumed we were a little slower getting out of there and everybody was already outside). When we finally got to the Lobby the alarm had stopped and it was business as usual down there. We asked Security what was going on and he said it was a false alarm. We asked why there wasnt notification of this as we had 20 floors to come down? HIs answer was that they have no PA system. Two more times in the middle of the night, this alarm went off, although it was turned off quicker.THis was more then just a minor inconvenience!!!
The only thing that saved this from a lower rating is the actual hotel was very nice, as well as clean. | 3 |
Avoid like the plague until the remodell.
I'm not sure how this place is getting 4 and 5 star reviews. I am guessing this is from people with fairly low standards. In terms of a decent Marriott this place is an abomination. It is very antiquated and feels as such. Not a knock on the staff per se but the hotel itself is in the dumps. They actually have pictures of what it will look like in the future in the lobby area.. what a tease. Even worse is if you have a view of the newish JW Marriott..more of a tease. I'd prefer to stay in any Courtyard or Resident Inn I've ever been to over this place. Also, the breakfast was so-so .. most items from the buffet (non-omelet station) were not the best.
Unfortunately my review is lacking a few details since I stayed here a few months ago. I was trying to forget the place but was reminded of it as I just got back from Los Angeles and drove by it. Just wanted to make sure I left my review. I'm sure the place will be great once remodeled though.. then I'll put it back on my list to check out next time. | 2 |
Good hotel at a good price in the Upper West Side
I found this hotel on the internet. The rooms are very nice and the location is just enough out of the way to be relaxing. It is close to Central Park and several major museums and the subway stops a block away. There are tons of excellent restaurants nearby on Amsterdam Ave.The staff were friendly and helpful. | 4 |
Nice room and goos service
We had a lovely birthday weekend with fine service and a comfortable moden room. Good location and easy to get to Metro or cabs. | 4 |
Four stars with some tarnish
Recently, I spent 4 nights at this hotel. It is a 4 stars hotel, conveniently located in downtown San Francisco. Generally, I was satisfied. However, there are certain things that can be improved. The hotel advertises free wireless high-speed internet which is deceptive, since they do not tell you that it is free only in the lobby. In the room they charge $12.90 per day, which I consider quite steep. Other hotels in the vicinity offer free room internet. I would have not booked this hotel had I known that room internet service is for pay. It was even more irritating, since two weeks before coming I inquired in an e-mail to the hotel about the cost of internet. To this day the hotel did not bother to respond. Internet in the lobby was working fine though the environment was quite noisy. The problem was to find a clean table. Starbucks coffee shop had a couple of tables for their customers, however, people were leaving empty cups, napkins and trash across the lobby. Particularly in the morning hotel needs to clean the tables of trash., coffee stains and crumbs more frequently. Yet one more comment. Every morning the guests find in front of the door USA Today newspaper which is nice until you read the Welcome folder given to you with you room key which on page 3 states that you are charged $0.75 for this service. The room rates are not cheap. Do they really have to charge for internet and newspapers? | 4 |
Chicago Favorite
I've stayed at half a dozen nice hotels in downtown Chicago, and The Drake is my favorite. I enjoy staying in well maintained historical elegant hotels and The Drake does not disappoint on that account. The service is on par with the reputation and the location is excellent for Michigan Ave. / Magnificent Mile shopping, dining and entertainment. With any historic hotel, rooms can vary greatly from tiny to grand, so your experience may vary accordingly. It's worth booking at least one room category above the lowest price to set you up for a possible upgrade and keep you out of a closet (albeit an elegant closet) of a room. If you get lucky you may have a special experience. I booked a Drake Suite, and, upon request, was upgraded to a Gold Coast Suite with a large bedroom, separate parlor, marble bathroom with large Jacuzzi tub and separate shower, plus a killer view of Lake Michigan and Lakeshore Drive. If you are Hilton Honor's and get the breakfast benefit, that will be in the Drake Brothers Restaurant with menu availability against the credit, far preferable in my opinion than an executive floor lounge breakfast. Make it a point to have a drink in the Coq D Or' - claimed to have opened the day after Prohibition. Afternoon High Tea is another highlight in the Palm Court. If the rates for my dates are relatively reasonable, The Drake will remain my first choice when staying in Chicago.
Parking Tip: Hotel valet parking is $55 / night. On the north side of Walton Place first driveway just west of Michigan Avenue, 1/2 block from the front door, park at the One Mignificent Mile garage for $29 / 24 hours (no in/out, cash only). | 5 |
Horrifying experience
Never stay here. 3AM in the morning, we were tired, needed a place to rest...thought the Howard Johnson would do just fine from the looks of it. That was not the case. The hotel was disgusting - dingy and dirty, and we felt extremely unsafe. We were being eyed down by people hanging out in the hallway at this wee hour and they watched us walk into our room. We were receiving phone calls at 3:30AM from another guest(s) and were awoken soon after by banging on our hotel room door.. We did not answer, but through the door peep-hole they seemed like they were up to no good. There was no security in the place. Our cellular phones were dead and we felt so uncomfortable at one point that we dialed what the phone said to dial for an emergency: "9 and then 9-1-1." The phone did not even allow for us to call NINE-ONE-ONE! The phone didn't allow for us to call the front desk either. That really got us spooked. We ended up feeling so threatened that we jumped out of our hotel window and left the area immediately. Maybe we overreacted? But I do not believe that to be the case. If you go to this hotel, I would recommend getting there early in the day while it is still light out and stay in your room through the night. Better yet, I recommend staying somewhere else. | 1 |
Horrible Hotel
Please do yourself a favor and skip this hotel. My family and I stayed there August 24th - 26th after getting a Groupon deal advertising this as a family friendly, upscale resort hotel. It was neither family friendly nor upscale. We booked a Cabana Suite expecting use of a limited access pool. The rooftop pool was not limited in access as expected, was not smoke free although posted as such and it was filthy (as was the rest of the hotel).
When we checked in the hotel looked nice enough but once past the lobby, that impression quickly changed. Below is a list of the worst of what we encountered this weekend, verbatim from the email I sent to the front desk manager this morning:
• Filthy hallways
• Missing light bulbs in our room
• Missing remote control for the bedroom television which was only replaced when my husband politely suggested someone go to a local store and purchase a universal remote control to replace the remote that could not be located.
• Extremely uncomfortable bed in the bedroom.
• Shower fixture was falling off of the wall and the shower head would not stay upright. We literally tied the shower head into an upright position with a hand towel so that we would be able to shower comfortably.
• Restaurant menu limited and expensive for what was offered and not what I would consider family friendly given the amount of space taken up bar the bar. The Groupon advertised “children stay free” which led me to believe this was a family friendly venue.
• Main pool in disarray at 10:30am Saturday morning – dirty towels from the night before over the majority of chairs and on the deck. No clean towels available for use. There also appeared to be a homeless man sleeping in one of the lounge chairs all morning.
• The rooftop “cabana” pool was completely uninviting, offering absolutely no shade other than what was created by the rooms themselves. Also, in spite of the large “no smoking” sign posted on the door leading to the pool area there was an ample supply of ashtrays available and large amount cigarette butts all over the rooftop during our entire stay.
• At lunch time we were informed that the restaurant does not open until 4pm for dinner and there was never anyone available at the guest services location at the main pool. Your website advertises food and beverages are served at both “upscale” pools. There was nothing indicating that this was limited to certain hours and we never saw anyone available to serve food or beverages at either pool.
• On Saturday evening the rooftop pool was taken over by a large group that appeared to be having a party. My understanding was that this pool was for the private use of the guests that had booked cabana suites but given the constant stream of people using the doors leading out the pool, which was located directly on the other side of the head of our bed, throughout the night, it appears that the use of this pool was not restricted either in hours or to who could utilize it.
• On Sunday morning, at approximately 9am, when we had hoped to take a short swim before checking out, we discovered that the rooftop pool area was littered with empty alcohol bottles and cans and strewn with dirty towels. There were no clean towels available for use either. It was still in this condition when we checked out at 10:30.
It also appears that this hotel is being used to house the homeless and people waiting for or recovering from surgeries at local hotels. This is not a hotel we will EVER stay at again or recommend to anyone else. I will say that the few hotel employees we did encounter we nice enough but pretty much unable to fix anything. They are poorly understaffed. | 1 |
rooms need inprovemant
We paid about $54 for our stay at this particular hotel, a good deal for a city full of $75-250 hotels, but you have to remember that you get what you pay for. I have stayed at better hotels for the money. Also have stayed at 4* for the same price using priceline. we stayed May 25. We went to check in and there was 5 other people in front of me checking in but the front desk person was not there. About 20 min later she showed up saying she had to clean rooms because housekeeping did not do a good job and did not clean all the rooms. She gave room keys and told everyone to ckeck the room first and see if it was cleaned. Our room was cleaned but the The beds were rather uncomfortable and sagged in the middle. I know you get what you pay for but not this kind of of crap. The bed was so bad I slept on the floor. Also the security guard did nothing to the 4 guys setting on chairs outside the room drinking beer with the car stero loud. This place is a dump better to stay across the street at least there you get a full breakfast for the same price. | 1 |
Just "okay"
Very small rooms, no coffee maker in room. Carpeting was worn, bathroom ceiling paint was bubbling and peeling. Rooms were not that quiet. My room overlooked hotel restaurant, I think, as it always spelled like pizza baking or other food being prepared. One plus: windows do open (but again, had to tolerate strong kitchen smells when opening the windows)
Hotel front desk staff generally not as friendly as I would expect given the prices I paid. One exception: the staff in the packaging and shipping department (I had a package shipped to the hotel). Location is good though, right next to Lexington Ave metro station. Good and varied restaurants nearby. | 3 |
Not too good this time
I have stayed at this particular Days Inn many times and I will continue to do so, but room 117 is not a very good room. I understand that you have hundreds of rooms and some will not be as good as others, but the problems could have been avoided with checking the room carefully. The problems were: one of the handles on the dresser was missing. I tried to use the other side and it squeaked so loudly we couldn't stand it. That should have been oiled and the handle needs to be put back on. Second, the room has a piece of wallpaper pealing away. It was put on to disguise a hole, but it just needs some glue and it would not look so poorly. Next, the floor has some black gooey stuff stuck on the floor, in I'd say at least two places. And finally the TV was old. It was facing the wrong direction and when I turned it the cable went out. There was a short in the wire and I got it back on in time. The remote control was weak. I went down to get new batteries and that helped a little, but we still had to press real hard to make it work. The TV is just too old.
The staff all around is great. We love all of your workers. Room 117 just isn't your best room. I hope you can fix it up so no one else stays in this poorly attended room.
Take care,
Jim Wheeler | 2 |
Solid choice
I stayed at the Capital Hilton for a business trip to the White House, so the location was perfect. The rooms are furinshed with the typical HIlton style, which is nice. Downside is the paper thin doors. Any noise in the hallway, including the automatical closing of room doors, permeates the room. | 4 |
Super Bowl Stay
I stayed at this hotel for 10 days while working at pre-Super Bowl and ultimately Super Bowl and I can't say enough about the staff. The rooms are comfortable and spacious, I had a Executive Suite, and it was a treat to come home to after a long day at the stadium. The staff from the front desk to the breakfast crew are very helpful and a pleasure to deal with. Adam at the front desk and Mother Theresa at the breakfast room in the morning are a plus for this hotel. Good access on and off the highway into the city and plenty of food options nearby. I would definitely recommend on the staff alone!! | 5 |
Fantastic Property
The property is gorgeous and staff were fantastic. Nice rooms, pool, and restaraunts.
Downside: Plan on having a car or paying for a taxi if you plan on going anywhere. The location is great but it is not close to or within walking distance to anything. Meals are a little pricey. | 4 |
Disappointing
The rooms were clean and the service was below par. They actually double booked our room, they seemed overwhelmed because there was a large wedding party staying there as well.
They said they'd comp us one night as a way to apologize for "losing" our reservation after we had already checked in, and double booking our room, I checked my credit card, they had not in fact done so after all.
They seemed overwhelmed, under staffed and the staff they had didn't seem overly competent or able, nor we're they courteous or attentive.
One desk attendant / concierge was flirting with a guest , coordinating her night plans, getting a phone number while there was only one other attendant handling a growing line. | 2 |
Disgusting
The hotel is in a so-so area. I personally wouldn't stay in the area again. My room was located in a building in the back around the back side of the building. There was limited parking available and I didn't feel comfortable parking my car where I had to. Once walking into the room there was a spider web and a spider still alive in the bath tub. I called the front desk to cancel the rest of my stay. I received a call back shortly asking how the room was and I told the guy about the spider. He said okay and that was that. Later on I found a condom (in the wrapper but still disgusting) in a cabinet in the kitchen and another under the bed. That made me wonder what else hadn't been clean. I looked under the bathroom sink and found a used wash cloth that was dirty and stiff....made me think about the condoms...The breakfast was great. Upon check out I shared my concern's with the front desk. After talking about the spiders she asked "Nobody came out to spray?". And apologized and agreed with me that what I dealt with was disgusting. Because I only stayed one night instead of the three that I had originally booked my room rate increased from $55 to $79. Understandable because I cancelled but still I felt I should have received something more than a "I'm sorry that is gross" from the front desk. WOULD NOT RECOMMEND!!! | 1 |
Beautiful resort but check your statement upon checkout
There is no doubt the resort is beautiful and the staff was very friendly. The room was clean and the food was good. My wife and I went there for our last get away before the baby comes. We purchased a spa and breakfast package with our room when we made the reservation. The massage therapist were great and it was a relaxing weekend. Here is why I knocked off one star. It seemed no one knew we had any kind of package deal except the front desk. Upon check out we found we were incorrectly charged for our massages by the Spa staff. And at breakfast we had to tell the waiter that breakfast was included, after he had given us the bill. To me this is pretty basic stuff a high class resort like this one should have together. Ultimately it was corrected, and without any hassell from the front desk staff. So that was great! But had I not checked it would have resorted in about $200 in additional costs out of my pocket. In summary, if they get this right for you then you will have really great stay. | 4 |
Bkfst for a dollar, great deal!
I stayed at the hotel five nights with my wife in our first time in NYC. We chose a king corner room and were placed at the 40th floor.
CPTS is superbly located right in the heart of Times Square. I cannot imagine a better place to a first NYC visit. The room (bathroom included) was spotlessly clean. The hotel staff was always friendly and efficient to attend any request promptly. The bed is all the best, a marvel. After an entire day walking through NYC, a good bath and a soft, clean and comfortable bed makes all the difference and are very well appreciated! The rooms have all facilities like a large LCD, iron, bath products, robe, safe, etc... The size of the room (King Corner) is also very nice and well designed and what you see at the official photos is what you get.
We got the breakfast for a dollar deal at the hotel website and it really worth it. The meal at the Brasserie 1605 was great and a good reason to wake up a little bit early to enjoy it before start exploring the city. Again we found the workers very professional and friendly. Nice way to start the day, definitely.
There are only a few points “less positive” worth noting, however none of them interfere with the quality of the stay as a whole. No free internet even at the lobby, the air conditioning was a bit noisy, the hotel bar closes too early (before 24hs) and also the general condition of the room, I mean, you can note perfectly that it's a hotel with high occupancy turnover.
In short, I strongly recommend the hotel and with bkfst for a dollar deal in a higher floor…. It’s a perfect complement to a perfect stay in NYC.
I will be definitely come back.
Cheers! | 4 |
Memphis downtown
We were not aware how bad the area was. Appears that some undesirables live in the motel rooms and not on vacation. They were up al night pacing from one room to the other..banging on doors etc. Looks like it is a bad area and would not advise to walk out at night. The toilet had blood on it and the bath plug did not exsist , meaning I could not enjoy a nice soak after a long day.
On the plus side, the cleaning ladies seemed really friendly and the bed was a good size and comfy.
Overall I would advise not to stay here and choose another motel like motel 6 graceland, which seemed better..we chose not to saty at downtown after 1 night and moved onto motle 6 graceland. | 2 |
Trying to be a 1 star
Great location, but !!! the second day i came back to room at 9:00 pm and room not made up, went down to desk as phone would not work, he said that the maids did not show up today and he also said that was the second time in a week that they had no maids. I asked for the manager and he said that have not heard from him in 4 days. While i was at front desk a lady came in to rent room, clerk said sorry no rooms as none were made up, i helped convince him to give her the option of cleaning her own room and given clean sheets and towels she was happy and got room for 1/2 price. Halls were dirty, a wet floor sign along with a clear plastic bag was on floor of elevator for 3 days
All corners of hotel as well as the grounds shows signs of neglect, food in self service breakfast area was very poor quality, and always short of something, i had to go myself into kitchen area as there was no forks to eat with and no attendants around.
this hotel was said to be a 3 star on line i would say it is a 2 star at best and if current management stays in place it will be a 1 star in 12 months or closed.
This hotel could be a 3 star if management was changed and maintenance and maid service brought up to standards.
I had to help take phone jack apart to find problem with phone as they did not know what to do, Very sad situation ! | 2 |
Great PLace to stay
My sister and I stayed at the Best Western Plus Denver hotel and we were very happy with the accommodations.The rooms were clean, quiet and had very comfy beds. The staff were very helpful and made every effort to make sure we had a nice stay ..The full breakfast was very good..Their shuttle was prompt to and from the airport...I'd would totally stay here again...Great price and great lodging!!!! | 4 |
Not much here
This hotel is very basic if that. The bed was all springs so very hard to sleep but is was quiet. I requested a wake up call at 6:00 am but never got a call and luckily since I could not sleep on the springy bed I was awake anyway.
The location was good and right next to the bus to LaGuardia and the subway. I won't go back. | 1 |
Horror Movie Mental Institute Feel
First off, if you are an international traveller you struggle to do your booking if you decide to do a group booking... I struggled 3 months to book 5 rooms for 19 people.
Our check in was very quick, this I give to the hotel staff. Literally not 5 minutes to check in 19 people - this deserves a well done.
This creates an expectation... Do not be fooled!!
Arriving on the 10th floor, the minute you step out of the lift it feels like you are entering the Twilight Zone ride in Disney World. The room doors are Valet Doors from 1919 and heavy as hell. If you have large luggage pieces you will struggle to get your luggage in your room.
Upon entering the room, you will be shocked. It is DIIIRRRTTTYYY!!!! The walls have not been painted since the 1940's (rough estimate but it sure looks it) Our blanket had holes in. Our telephone in our room had no buttons, so we were not able to phone reception to complain.
The shower has two settings, freezing or boiling hot! If you flush the toilet the shower automatically choosed boiling hot, scorching the person in the shower. The bath had HOLES in!
My sister found an old nose ring in her bed. Eeeuuuww.
I asked the concierge to phone our transfer company where he told me he couldn't I had to do it myself. Eventually the one receptionist connected me to Supershuttle.
The location is good, but that is truly the only good thing I can say about this hotel. | 1 |
Damaged my car, then denied responsibility
If you value your car, do not stay here. There is no option to self park, valet parking only, (at exorbitant rates of $40/ day, btw). I've had trouble with valets damaging my vehicles in the past so I made sure to have the valet inspect the vehicle for damage before the car was parked and verify that it was in pristine condition. When I picked up my vehicle the next day, there was exterior damage to the door. I reported it immediately, filled out the appropriate forms before I left, and had the damage documented photographically. A week later I still had no response so I called the numbers on the forms. No one returned my calls. Finally, I received an email stating that
their investigation into this matter yielded no evidence that they were negligent and thus, would deny my claim for damages. The car was in perfect condition when left with them, damaged when returned to me, but they deny responsibility. I imagine that this is probably a standard response in the industry. I don't intend to give up that easily though. I would speculate that their response would be the same if you had something stolen from your room or if you were injured at the hotel as a result of their negligence. This is an old, well known hotel, that I once respected. Well, they no longer have my respect and my advice to you is, AVOID THIS HOTEL. But, if you must stay here, DO NOT PARK YOUR CAR WITH THE VALET. | 1 |
a very interesting place to go...
...if you are not interested in all teh same style hotels and you are looking for something particular tehn go tehre!! The location is excellent. The aerea very safe and the hotel simply to go and have a look!!! We liked it a lot expecially the breakfasts!! Very funny and kind waitress she made us laugh many times!! The welcoming was excellent!! Though if you come by car the parking is very very expensive. | 4 |
Update your poor quality beds!!!!!
Hotel thinks that because of its location, it does not need to provide a comfortable enviroment. (location is good for downtown mainly) We stayed in a Jr. Suite which had ample room, but very uncomfortable furniture. In an attempt to update the hotel to "modern," they have furnished the rooms with the most inappropriate chairs and couch. The bed was of the poorest quality. Even with the requested foam mattress, it was impossible to sleep on. I may as well have slept on the floor. The room service is very slow. I was put on hold for 12 minutes while trying to order food. Not once but twice. I could have run across the street and got food quicker.
The street noise is VERY LOUD, and in the city, it usually lasts all night long. Hense the
ear plugs that are provided in each room. The rooms are clean. The food in the resturant is good. The apps in the bar are terrible. Room service food, which you can get it. is also
good. Parking is $50.00 a night and valet only. Which, in the city is "the usual". There are too many hotels to choose from in this area. Because of the room quality and odd layout of the hotel, we probably will not be staying here again. Bart and bus service is closely available. Which if you have no car, is a big plus. | 3 |
nice trip
Stayed here for one night (Thursday 17th May) as was over in USA (from England) for friend's wedding.
Rooms were very comfortable and well-appointed.
Hotel was a bit full but it was graduation time!
Not the hotel's fault but I would've thought that parking would have been included in the price. I mean, $19 for "self-parking" for one night!
Then there is the excess taxes that you have to pay for. State tax, city tax etc etc.
All these things stuck an extra $50 on the night. So was $250 for one night which did not include any extras at all.
And the bar shut at 01.00 !!
Overall though I would rate this as average for the money spent. | 3 |
Great Location, high price, small room, poor breakfast
Location is really good, 5 minutes by walk from Times Square
Price too high for a very small room and a ridicolous breakfast | 1 |
Clean, comfortable hotel in a great location.
If you are visiting Seattle for a short trip, Holiday Inn Express is a place you should consider. Although I was using Rewards Points, it is reasonably priced at around $130/night for the assured cleanliness, and awesome location (a complimentary breakfast to boot). It is a few blocks away from City Centre, where you will find the Space Needle, Dale Chilhuly glass exhibit among a few other attractions. We ate lunch at the 5 Points Cafe (on the way to Seattle City centre) from which you can see a statue of Chief Seattle just a few feet away from the patio. Yellow Cabs (and other cab companies) are all over the place- they know the location of this hotel, and it is about $10-$11 for a cab ride to either the Mariners or Seahawks parks. Maybe $7 or $8 to Pike's Place Market. $40 to the airport (although a raised drawbridge can make it $50+). Overall, we had a great trip to Seattle and if I ever came back, I wouldn't hesitate a moment to stay at the Holiday Inn Express on Aurora Ave. | 4 |
Very SPG Elite Friendly. Great Rooms and Front Desk Staff
We have stayed here 3 times recently. Two of the three times we were upgraded to very nice suites and given concierge lounge privileges every time – even though I had only Gold status the first two times. Front Desk staff always was very helpful, with Brian Scruggs being the most recent very helpful staff member. Parking is very expensive (more than $50/day…but that seems to be true for all downtown area Chicago hotels). Cheaper ($30/day) parking is available next door, but one has to either climb 2 flights of stairs or (as I eventually found out) enter hotel’s lower level on riverside of eastern side of hotel through or next to Chicago Burger restaurant and use an escalator. Also even when not crowded, doorman needs your car keys when you check in or checkout. The concierge lounge is huge (two stories tall!), and has, in my SPG hotel experience, a pretty minimal breakfast buffet. Aside from hard-boiled eggs, milk and some cream cheese, the only protein available is in sugary yogurt. You can get plain yogurt, but you have to ask in advance. No complaints about room- great bed, lighting, electric outlet availability, Internet, desk, temperature control and bath room facilities. Décor was pleasing | 5 |
Will never stay again
To start with the good parts, the price was okay, the location is excellent just down Holcombe Blvd. from the Medical Center, and the room was clean. Now the bad: (1) The parking situation was unacceptable; the lot in front of the hotel is too small for the number of rooms and was full by the time we arrived (10:00 p.m.); they wanted us to use a public lot on the far side of the hotel that was unmonitored, unsafe, a 15-minute walk from the hotel entrance, and in a bad part of town; for this they charged us $6 a night for parking; (2) The walls of the room are paper thin, so you can hear each and every word spoken next door; (3) there are very few places to eat nearby, unless you count the BurgerKing next door, you can't drive anywhere without losing your spot in the parking lot, and there are few places worth driving to anyway. All-in-all, a lousy place to spend the night. | 2 |
ok room - bad management
I wish I could give this hotel a better rating, as it's well situated and the rooms are fine... but the service is so bad that you're on your own if there's a glitch, and there were a few. A zoo trying to get internet service on their shared computer, with everyone standing around, nobody even knowing the manager's extension and passing the buck. After 20 minutes of inane back and forth, I had to walk away - and share this with you. Good thing I didn't have a wheelchair - the ramp was broken all 3 days. | 2 |
Not a bad Westin stay
We stayed here the night before our honeymoon. Keep in mind I stay at Westin hotels a lot for work and am a bit critical of them. So we checked in we were just so excited to start our honeymoon. The front desk clerk Orlando really could care less that it was my honeymoon. I am a gold member with Starwoods and I ask to see if there was anything he could do for an upgrade considering my status and it was my honeymoon. Mind you it was in the notes of our reservation that it was our honeymoon, I also mentioned it and still not even a congratulations. Also I was not acknowledged as being a Gold member either. Never offered my complimentary gift, even after I told Orland that I was a gold member
He mentioned that the hotel was sold out and there was no way to get an upgrade. He gave us our room key and we went up to the room. This hotel has a few years of age on it and defiantly needs a bit of upgrading. This is in comparison to the Long Beach Westin.
The room was small and so was the bathroom. I called downstairs to see if there was something that they could do. They put us in a suite on the third floor it was a little nicer and defiantly bigger. The service it self was the big thing, it took multiple calls to make anything happen. No one was nice or was willing to do anything but the bare minimum.
There was one manager on the express service line that was helpful. Besides that no one at this hotel cared about our stay.
This was a convenient hotel to stay at when flying out of LAX there is a free shuttle that runs every 15 minutes. The rooms are about average. If you get a good deal I would stay there for the convenience and that would be about it. | 3 |
Terrible stay from the get go
We booked a night through expedia. Once we got there the hotel did not have the correct date for our reservation (even though we had called the day before and they had it correct then). They offered us a room at their current daily rate, but we were able to show them our expedia confirmation which had the correct date. They found a room. The room was simply awful. A big big stain in the middle of the floor you could not avoid, the shower faucet ran all day and night. The room did not make you comfortable at all. Hotel was overbooked. Valet staff was very friendly. | 1 |
DATED but close
I just stayed in the hotel 2 nights ago. The furnishings were fine, but there ARE stains on the wall, ceiling, carpet and shower curtain. We had a king bed and I didn't think the room was that small. It was big enough for 2 people to share for a night or so. HOWEVER, I am a huge germaphobe and I will never stay here again. The curtains were stained and nasty looking so I guess they can't be removed and washed. The lobby was nice and it seems if the owners would take some time and do just some cosmetic updates to the hotel rooms they would be 4 star. It amazes me how hotels can look nice but the basic things like cleanliness cause a hotel to get a bad review. How hard could it be to throw on some fresh paint, shampoo the carpet and wipe down the walls. Really? | 2 |
Very nice hotel with friendly staff and great value
Hubby and I stayed here on a AMEX free 2 night stay. Location was ideal to get to Hill Country fairly easily. Loop 1604 is under construction and is a mess...took 1 hr to get to the hotel last Saturday afternoon for what should have been a 15 min. drive.
Love the decor of the hotel, the friendly staff, the nice pool (although wished they banned smoking there, too) and the free drinks and snacks in the evening. Breakfast was nothing special, but was better than continental breakfast found elsewhere. Parking garage is a great thing in the heat of the summer! Will stay here again! | 4 |
Sad Sad Room
To start my review, ants around the A/c unit lots, the spider that I killed on the sill was huge and then it was attacked by red ants, it was like something out of a horror film the whole room was. We saw the bugs in the morning or we would have not stayed. We saw some ants the night before around the door it was only a couple and we were exhausted so we ignored them, in the morning we moved the curtains to see gross amount of ants. We saw a large spider that I killed in fear. We also noticed in the morning the floor (carpet) was damp, like the room may just have had the carpet cleaned, you should have the carpets dry before you rent the room. Our grandchildren were with us and the five year old lost his voice and now has a cough. We left the room and will not be returning next year to this conference. We even left my grandchildren’s stuffed animals in the room by error just getting out of the horror of this room. We did not get a call or them mailed back to us, I am sure they just threw away the toys with the same care that was taken caring for the room they rented. We have stayed in hundreds of hotels due to our jobs and our love of travel. This was the worst ever! I could have stayed at a motel on a rundown road in the Deep South and would not have been this disappointed. This hotel ruined our weekend; we lost our grandchild’s toys and gave me a sick child to take care of and all of it without questions the direct results from a careless manager who rented a wet dirty room full of bugs and spiders. I told the desk when I check out maybe they need to treat the room for bugs and ant, the response was OH, well I let someone know. I really could go on with things you would think I must be making up. Let’s just say we lost! Our disappointment is great! I get to fill out this form that will more than likely be ignored and mean nothing or someone will send us a form letter saying how sorry they are and not even written by a caring person just a form to send out. We don’t need the form letter and this will be all that we say about this hotel. We won’t right reviews or make calls or try to get money back. The bottom line is we lost and we will never come back. I hope this is not a reflection of the standards that Wyndham upholds. That was a sad room rent by a careless manager. I did not mention the run down tub, the out dated room or the overall lack of appeal. I have never given a hotel room a complaint in my life but this could not go without saying something. | 2 |
Nice Little Hotel, Helpful staff, Poor bathroom
The lobby is very nice with a gas fire, coffee in the morning and helpful staff. Location is excellent. For the price it was OK, but the room had a toilet and bath only. The sink was separate in a closet in the room-- right next to some louvered doors in the middle of the room. I was told this is due to be updated sometime. Price reasonable considering location, room was quiet. | 3 |
Damp in the center of SF
This was "buyer be aware" experience. The price of this hotel is only $ 85, so we should have known better. Shabby rooms, old, used up furniture, poor lighting. It is a hostel rather than hotel. At night we were waken up by the riot raised by the garbage trucks that for unknown reason worked for few hours on a back street not allowing us to sleep. Our request for change of the room was accepted, so the next and last night in this place was not noisy. I would not recommended this place even for the people with limited budget. | 2 |
Excellent hotel
Recently stayed for couple of nights, this is a very nice hotel, great position within city, very good service throughout, Club lounge is very good, and general service within hotel is also good, staff are friendly and do care, leadership at hotel seems excellent, which comes through down all the staff, and they do try to make your stay comfortable as possible.
Good indoor pool and Spa. Nice rooms and suites
Restaurant, and in room dining are only let downs for me in this hotel, but lots of places to eat within minutes. (if this is addressed, this hotel would be tops in the city)
Just note: Valet parking is quite expensive, | 5 |
Great location
Walk out of the main door and you're on 8th Avenue, 2 minutes to Penn Station and Madison Square Garden. All the main sights are in easy walking distance. Smallish room but who stays in their room all day in New York City, just sleep there, the bathroom was small also but adequate. Handy diner downstairs on one side and bar on the other side, can't fault the location. | 4 |
What a let down
We stayed in San Diego in another hotel (Omni) and then came back to stay here, for the last day with a view to having a lovely vista and a luxury hotel. Out with a bang. Well..... After pulling up, the valet parking was ok but we were met with a long queue to check in, that moved slowly, in a massive hall that was cavernous, and impersonal. We were allocated a room, on arrival on the 22nd floor, I noticed that the hall way was old and tawdry looking, and there was a musty smell. When we went in to our room I was disappointed, There was a smell of urine, and I found brown hair on the toilet seat and the floor. I am blonde, as is my husband. There were also marks around the bath that looked like dried blood to me. We had a lot of luggage and I really couldn't be bothered to move. It seemed to me that all of the rooms would be the same pretty much. The 'vibe' was outdated. There was an expensive buffet breakfast which we didn't go to, We did pop up to the top tower bar thing to see the view. It was crowded and loud, and even after sitting for a good few minutes there was no service. So, we left. This hotel is a monster, huge and somewhat out of control. It is in need of an update. The room was not up to standard. It wasn't a patch on the Omni. I would say it is a 3 star. At the moment and it was not a great way to end our trip. | 1 |
Very nice, great location
Great location, fountain at entrance was a very cool touch. the hotel was treandy and the ambiance was excellent,\. room was very comfortable. Very romantic. parking was expensive. next to the river walk. I wouls stay here again. | 5 |
Poor
I do travel to San Antonio Tx, I like to stay down town by the river walk. I have been staying with differents Hotels and this one was the worse one. I booked a junior suite. The room was outdated, noisy and dark. No mini bar, very basic facilities.
On the second day returning to the room in the evening we deed not have any towels.
Will not recommend. | 2 |
Great place for the value
The employees or owners were absolutely wonderful, polite, helpful and concerned for my safety and feeling secure | 5 |
Great stay
We recently stayed here during the same weekend as the NATO conference. Check-in was quick and easy and we asked for a small fridge for our medication which was brought up immediately. We also called down and asked for more coffee condiments which were also brought up within 20 minutes. The hotel is well-kept and clean, the rooms are decent size (we had a double double), although they do show some signs of minor aging. However, you can tell the staff does its best to minimize those as well. The bar in the lobby was also busy. We did not eat at any of the restaurants since there was so much to enjoy near the hotel. The location is ideal. I would recommend this hotel to friends and family and would certainly consider it again on my next trip. Side note - I did try and talk to them on their Facebook page but it doesn't seem as if anyone on their staff actually reads it. | 5 |
Unfortunately a bad experience
Our room was clean, but the furnishings suffered from over-use. The light fixture fell apart when my husband turned it on. Wallpaper was peeling off the wall in the bathroom. The TV didn't work and it took two calls to get someone to look at it.
I ate breakfast in the hotel restaurant (Dine) and the service was terrible. I had to prompt the waiter to pick up my food, I had to ask him for a coffee refill, and my breakfast was cold when it finally arrived.
I asked the bellman for directions as well as information about bus tours. Neither he, nor the front desk person, could answer my questions.
This hotel was advertised as 31/2 stars, which it clearly was not. It was a long three days. | 1 |
Decent location, OK property, service is uneven
I couldn't get into the Grand Hyatt (a huge conference was in progress) so the default for this 3-day weekend was the Residence Inn. The location is fine if you walk along the streets leading to the Riverwalk and other tourist areas. In search of bottled watered late the first night, I walked 2 blocks northwest to a gas station on McCullough Ave and it was an entirely different environment. (A customer wanted to shank the attendant because the attendant wouldn't give him a discount on his 12-pack of Dos Equis!) There are other hotels within the same block (its sister, the Fairfield Inn, is directly across the street) or within the next block so the Residence Inn isn't isolated. And there's enough foot traffic at night along the streets leading to and from the Residence Inn so safety isn't a concern as long your route is aligned with the Riverwalk.
The rooms are standard Residence Inn. Be advised, however, they do not have any king rooms - they're all queen beds; even the 2-room suites. I had a queen 1-bedroom suite and the bed itself seemed small to me; more like a full-size mattress. The bedroom is tight, but that's OK if you're not planning to spend a lot time in the room. The living space is acceptable (though, why they place a huge microwave on the counter that takes up 2/3 of the space is a mystery to me.) It appears that the hotel has gone through an update in the last year or two so I found the space clean; wasn't crazy about the choice of colors (Marriott's have the WORST color schemes); the linens threadbare (including the bed coverings and towels); and all the electrical outlets worked.
While housekeeping did provide extra towels upon request, they failed to run the dishwasher. In fact, the entire 3 nights I stayed there, they never ran the dishwasher. I called the front desk and they said the housekeeper should have the run dishwasher, but they would send up some clean cups. (Which they did after the second attempt. Security initially delivered drinking glasses when I requested cups.)
The parking garage is small. The good news (if it is good news) is that the price of parking is the same whether you self-park or use their valet service. If you return late, you'll most likely have to use the valet service since the parking garage will have run out of space.
Sigh. I tried breakfast, but I really can't eat liquid eggs and I'll take a pass on breakfast buffets that are rich in carbohydrates and trans-fat saturated food. How people gobble down that type of food fascinates me. To their credit, the hotel did have plenty of fresh fruit.
NOTE TO THOSE WHO CARE: Dasani (a Coke product) and Aquafina (a Pepsi product) are NOT spring waters. They are locally filtered TAP water. Marriott seem to be in love with Dasani; probably because it's cheap and it's local TAP water; not spring or mineral water. | 3 |
Quirky decor, top notch service - but location not quite perfect
I'm not sure where the SLS brand is trying to position itself in relation to other Starwood group members - but it feels like the grown-up version of a W when you step inside. Certainly it's in that price category per night.
The moment you walk in, the feel of the place is obvious: antiuqued furniture and quirky horse-lamps set the tone, and this follows throughout the hotel. The rooms are large for an LA property, and the amenities and decor are well thought through as well as high quality. (Loved the sliding walls for the bathroom, though I'm sure they won't be to everyone's taste!).
Poolside, there's a cool bar on the roof with a great sun-trap all the way around the water. You can't quite forget you're in LA as you look across at other buildings and air conditioning units (not forgetting the cars down below) but they do a good job of disguising a lot of it.
Overall, I'd recommend this place and would certainly stay here again. Location wasn't *quite* perfect, but I guess in LA - you have to drive to most places anyway, so it's not really that much of an issue. | 4 |
Dirty, Disgusting, Avoid this hotel.
I wouldn't stay here again in a million years. This was one of the worst hotel experiences I have ever had. Here is why:
*(This review is a bit long. I have tried to be comprehensive so that you can make your own educated decision not to stay at this hotel).
First, this hotel was extremely dirty. The bathroom was dirty,the sink area had red stuff on the sink, wall, and on the hair dryer. The fact that it was on also on the hand towel but not a permanent stain led us to believe the towels had been not changed. Many things were just dirty or sticky. The bed was disgusting. It had brown stains running down the sides of the box spring, looked like vomit or blood. Honestly I didn't want to know.
Second, the bed was very uncomfortable, there were only two pillows and no extra blankets. The blanket had lots of hair on it. No toiletries were provided, the TV wasn't hooked up to the cable and once I got it working it had lines running the picture. Internet was terribly slow.
Third, the room had a bad smell and it sounded like water was dripping through the wall. Regulating the temperature was very difficult. The carpet and arm chair had stains.
A few positives. The staff was polite when we checked in and the gentleman who was driving the shuttle van to the airport was friendly.
*Given the fact that the circumstances of my stay were less than optimal, I have tried to be as objective as possible in my review. Bottom line. Don't stay here. Just don't. There are far better hotels in the vicinity for the same price. Safe travels!
A secondary point--My wife and I stayed here the night before a 6 am flight since we live far from the airport. We wanted to take advantage of the park and ride service which allows you to park free at the hotel while you are gone. Upon arriving and inquiring about the shuttle, we found that it starts running at 4am and stops running at 10pm. They had changed it since the last time we had used the service and since our return flight came in at 10:30pm, we were forced to take a taxi back tot he airport. It seems a bit odd that the shuttle will start as early as 4 but stop at 10 but I guess I can't really complain about that, I could have checked that before I booked. | 1 |
Very nice hotel
My uncle and I just spent 5 nights at Yotel and we actually liked it a lot. It's 5 minutes walk from Times Square, with everything you need around. The crew is very nice, attentive, helpful.
The cabins are just as shown on the pictures, very futuristic and original. The rooms are a little small for two people, and the bed big enough.
In my opinion, this is a hotel perfect for the youth since there are a lot of parties going on in private rooms, there's always loud music being played, the staff is quite young.
They provide you with anything you need. | 4 |
BED BUGS!!!!!!
My sister and I were traveling from Houston to hang out with some friends. It was a last minute trip which means it was a last minute booking. It was also Labor Day Weekend. We figured it would only be one night so we could deal with a 2.5 stars establishment.....We were wrong!
Everything was fine when we got there. The check-in was fine, a little long due to the holiday. They did not have the roll-away we requested just in case our friends who were meeting us needed to crash after an evening out. The hotel didn't call ahead of time to let us know that they no longer offered that service even though they had the option during the reservation process.
We were not there most of the day. After we went out came back showered and woke the next morning and checked out. At the gas station filling up for the ride home was when we noticed that we had bed bug bites all over our backs. Of course that's when our back started to itch.
This is just a warning so that no one will have to experience what we experienced. | 1 |
Don't stay here unless you like the sound of constructon!
Got this hotel again on Priceline cheap . . . but I wouldn't now take a room here if they paid me! Been here three nights and EVERY day I was woken up by construction whether it was in house fixing something in the hallway or from the building next door. Today my wife and I were woken up at 7:30 AM. When I complained yesterday the manager claimed she would get to the source of the problem to correct it and call me back . . . she didn't call me back and the construction started even earlier the next day! I was told by the operator today one can here the noise throughout the building. I did call the manager on duty today, he simply left me on hold. I will say if you like the pounding of hammers and the sound of drills, you might disagree with my review. | 1 |
A good try but pretentious
My wife and I choose theWit hotel because of its location in the theater district and because of a positive review of theSpa at theWit in Chicago magazine, but we were underwhelmed with our stay here.
The staff was excellent and it was evident that they were well trained. Our room had a spectacular view. These were the only two positives and for the price paid I expect more.
The hotel has a pretentious feeling. Everything has "the" in front of it, like "theWit", "theSpa", "theFront Desk", "theElevator". In the hallways, instead of playing quiet music they play nature sounds. It just feels wrong in a hotel in the big city. In the morning they have barnyard sounds with a rooster crowing, the afternoon is woodland birds, and in the evening crickets. There were no upgrades with my Silver membership in the Hilton Honors program. Nothing was included with the room (I expect at least free WiFi) so you feel nickel and dimed which you should not feel when you are paying over $300 a night.
We did have a nice time but I would not stay here again or recommend it to my family/friends. | 3 |
Good value for money
This hotel is good value for money. It located very central, in walking distance to all major sights. Staff was friendly, and the rooms were of good standard, especially given the price and location of the hotel. Good value for your money! | 3 |
Nicely updated
We have stayed here several times before & are never dissapointed. It was our 37th anniversary when we checked in, I had booked a King - parlor room & asked for an upgrade when we arrived, telling the clerk it was our 37th anniversary - that day. She said she'd upgrade us to a King suite with a view of the atrium, but I REALLY wanted a balcony. It took some insistance on my part, she really didn't seem to want to give us what I wanted, but after talking to her manager in the back, she accomodated us. we were there for three nights (Thurs-Sun)
We were in room 1810, very close to the elevator (but never heard it from the room). It was a FANTASTIC suite. It had recently been updated. The decor was what I call "Texan".The floors were immitation hardwood - no carpet, a large granite wet bar, a table w/4 chairs, a living area w/flatscreen TV, floor to ceiling windows w/ a sliding door out to the balcony, and a half bath (with immitaion cowhide walls). The King bedroom was a bit cramped, but beautiful, also having the same window set up as the living area with access to the balcony & another large flatscreen TV.
The bathroom was to die for! It was huge with an all glass, oversized shower & granite countertops. Super, super nice.
The noise from Sixth St is LOUD at night.... until the weeeee morning hours.... but when you close the balcony doors, that noise is almost totally gone. So that was good. They offer earplugs in the room with an explanation that the noise can be disturbing to ones sleep. It didn't bother us.
The pool is on the rooftop & very HARD to get to. You take the elevator to the 20th floor, walk down the long hall to a door, then walk up an un-airconditioned stairway (triple digit heat makes that HOTTT) to the pool deck. There was an older lady struggleing to get up the stairs once when we went up there. I felt bad for her. There are no restrooms on the pool deck, you have to go back into that HOT stairwell, down the hall to a "single" bathroom. There is a locker room just off the stairwell door, which I finally decided to check out.... finding there were restrooms (both men & womens) in there. The pool is stainless steel, long & narrow. The water made your skin feel sticky. I didn't like that. But the water temp was good & the strong winds (remember you're on the 21st floor) kept you cool! They have a rooftop bar, but their margaritas left a LOT to be desired. We told the bartender & tried to make better ones, but we gave up. The pool has glass walls looking out over the city & the view is awesome!
They didn't even wish us a happy anniversary. Which kinda bothered me. My husband asked the hotel concierge to help him get me flowers delivered to our room for our anniversary & they couldn't. REALLY? The staff seems distant & just there to do a job. Very unlike the Omni La Mansion del Rio in San Antonio which bends over backward & is happy to make your stay a wonderful experience. (We had stayed there two nights prior to coming here). But this is a BUSY hotel (sold out on the Sat night we were there - our friends tried to book a room so we could hang out more together) :-(
We valet parked our car (which is new). When we got home & washed it the next day, I found a pretty nasty scratch on my lower bumper which was not done by us. We are SUPER careful. I assume they were driving it up (we came & went alot over three days) the ramp from the garage & clipped the wall. I didn't even call about it, as I have no way to prove any of their drivers did it. Just hate that my new car has a bad scratch. :-( | 5 |
Excellent location .. but that's it!
Take the hotel description with a pinch of salt!
We booked a room for four adults, yet only two towels and two glasses were in the room upon arrival. We constantly had to request more towels and although two more glasses were eventually provided, we were initially given paper cups. A hairdryer was provided but the plug was too far away from the only mirror in the room to see what we were doing.
We had one suitcase stand, miniscule half length wardrobe space and two drawers – one of which was filled with blankets – and had to leave our cases on the floor and literally live out of them for the duration of our stay.
The bathroom was far from “exquisite” as advertised and doubt it had been “newly renovated”, which is perhaps why there are no photographs of the bathrooms on the website.
We voiced our concerns upon arrival, but were told there was nothing else available and we would have to pay extra if we wanted other rooms.
The room was able to sleep four people, but certainly not accommodate them. It was far from “perfect for up to parties of 4”, was not luxurious and if we were able to “enjoy more room” I dread to think what little space there must be in the other rooms.
I have emailed the hotel twice since my return and subsequently written a letter, none of which have even been acknowledged, which shows their level of customer concern. | 1 |
Bugs! Bugs! Bugs!! and Grey Towels! ewwww..
really really really horrible motel. refrigerator was broken. leak from kitchen sink. there were 1 old toothbrush and 1 cd case under the bed.
towels were all hard and grey like doormat.
lady in front desk, african-american lady, was really nice, but manager, old man from india or somewhere, was not friendly at all.
there're big roaches in the poolside and the room.
ice-machines are broken. | 1 |
clean rooms
I found that the rooms were very clean and the housekeepers very nice ,met the execuitve house keeper who helped us with our suit cases ,very sweet girl, thank you vicki for a wonderful stay | 5 |
Convenient Location
This Hotel is central to the Texas Harris Methodist Hospital and this section of Fort Worth Shopping district. Next Door is an I HOP great breakfasts, and next to A really good Steak house.
Do really shop the rate you pay, it can vary from $92 to over $200 for the same room.
It is corporate managed Hotel so the rates are set at head office.
The staff are really nice, they have a decent free breakfast as well.
Wouls stay there again. | 5 |
Treat Yourself.
Normally a fan of the competition across the street, I was pushed to the Conrad when all the other guys were booked up. Glad I got the opportunity to stay here. Lets run through my usual list: Top quality beds, linens, and pillows. Large and very clean bathroom with an excellent shower and very good water pressure. Very large soaker tub if you are into that kind of thing. Best of all, quiet. You can get the most important thing a hotel is supposed to offer you...a good nights sleep. Staff are extremely polite and helpful. The property is right in the heart of downtown so you have easy walking access to everything from the convention center to dozens of good restaurants. I would have scored The Conrad a 5 if the staff had not entered my room to perform an unrequested "turn down" service even though the "Do Not Disturb" sign was on the door. Call me picky. I travel a lot and it's those little details that add up.
Anyway, highly recommended, | 4 |
Modern & Chic with a 1940's Charm
Seeing as NYC is all about the location, this boutique hotel is at the center of it all!! (Ideal for vacationers!!) We were able to walk to all of the extravagant Manhattan attractions from the Empire State Building, located right around the corner, to Times Square a little farther away. There are also two subway stations within three blocks and a constant stream of Taxis that the doorman will gladly flag down for you. As for the hotel, it was recently renovated and is absolutely gorgeous. It is lush and vibrant while remaining inviting and comfortable. The lobby has a cocktail bar, a convient and a nice addition, but the drinks were nothing to rave about... its Manhattan - find another bar. Our room was small but thoughtfully decorated with wireless internet , egyptian cotton linens (..for an extremely comfortable bed) and a flat screen TV. Although I took no issue with the tiny bathroom, my concern was the sink and lack of counter space, as the only mirror in the room, it was an inconvenience in getting ready every morning. Overall the room was extremely clean and in perfect order, the service was excellent and the location was ideal. I would most definitely return and recommend this hotel to everyone! | 5 |
ok, but sleep quality probably depends a lot on the room
friendly little hotel (for ny measures)
room size, bed, bathroom and facilities ok, had a little far away vague damp/musty smell though
the bad thing was the noise at night from the airco-outlet a few floors down (i was at 6th), windows insulated, but not good enough, so had a hum all night | 3 |
Nice, but the wifi is slow
Spent four days at the Westin in Boston while attending a conference. My room was very nicely appointed, it was quiet, and the housekeeping was very efficient. I should also give a shout out to the staff. The first night there, for the first time in my life, I walked in my sleep and found myself locked out of my room at 2 am, barely dressed. I had the guy in the next room call security to help me. The guard was very kind and found the whole thing pretty funny. So, cool.
Two downsides: the room wifi is very slow. As is the service in the hotel bar, Bar 10. | 4 |
Great Hotel and Great Location
I stayed for 4 nights recently while on a vacation in DC. Was very pleased with everything. Great location on a quiet street near the restaurants and shops of Dupont Circle and within walking distance of downtown attractions or taking the Metro. Used the valet parking and left the car parked for the whole time. Staff were all very friendly, front desk, valet, cleaning staff and all very and helpful. Room was nicely decorated, very quiet, great beds and pillows, quaint decor and very clean. Reasonable rates and well worth every penny. Would return for sure. | 5 |
Great Hotel!
I stayed here once and meet the general manager who couldnt be nicer! Rooms are very large and clean. Location is great lots of places in the area for dinner and some shopping. I hope my travels bring me back to Houston again real soon. | 5 |
Don't Stay here!!!
I was recommended to stay here from Flight Centre! Don't bother! The hotel is central to Market Street, and public transport which is good. However, within 1 hour of being there I witnessed a drug bust, and a drugged guy stripping in the street outside my window. My room used to be a fire exit, which had a exit sign right above my door. The room is old, and toilet was broken which we had to fix ourselves. The parking was way over priced. It is $30 + $4.50 tax each night. It is not safe to walk around San Francisco! The only good thing about SF was Alcatraz! Glad to leave the city! | 2 |
Fantastic Visit
First, I would like to say what a wonderful trip that my family and i had to San Diego. We stayed at PB Surf hotel San Diego, November 1st-4th. My room was actually very lovely. We were much closer to beach than we anticipated. The beds were extremely comfortable even thought I needed a step ladder to get in. The front desk agent Randy was a sure breath of fresh air. He directed us tolocal attractions, and always kept us informed about the parking situation.He was extremely courterous. I would definitely encourage anyone visiting San Diego to give this hotel a try,, you won't be disappointed. | 5 |
King room ok but avoid the Loft Suite
Arrived late night so we asked the hotel to arrange for a car to meet us at the airport. Uniformed driver was waiting as we entered baggage hall. Checkin was smooth. Urban loft was one large room with floor to ceiling windows with a view to the tranquil courtyard but not a great view of the skyline given the high floor. Luxurious linens and contemporary furnishings proved comfortable - loved the oversize chaise lounge! The big downsides were the bathroom and closet. 2 small closets with louvre doors were hardly enough space to store 2 carry on bags and weekend belongings! The bathtub had one small sink and difficult to control water flow and temp knobs. A cavernous dimly lit shower and two light bulbs out in the bathroom made for a very dark room. A King room on a lower floor was reasonably spacious with the same closet space and slightly smaller bathroom as loft suite. The King room also had a lovely bright well lit vanity with bench which loft did not have! Odd that a larger room has less amenities!
Sent via BlackBerry by AT&T | 3 |
"Noise was unbearable..."
Unfortunately, our stay at this hotel single handedly ruined our vacation. We stayed at this hotel for a conference in the middle of March. Our room was on the first floor overlooking the street. The noise was so loud from the street that we couldn't sleep. The second night we were there a bunch of young guests banged on our room door at 1 am thinking that there was a party in our room. The next morning (St. Patty's Day) we awoke to a large tent with adjacent green lanterns being set up steps from the hotel and a stage right beside it. Needless to say we didn't want another sleepless night and moved to another hotel.
The rooms were small, and run down. There are much nicer hotels in the gaslamp district for not much more money. Would never return. | 1 |
Wonderful hotel, but isolated
Stayed here for 4 nights, the location is really special, on the coast set in wonderful gardens in a parkland setting, really great. However, we wanted to see San Diego and public transport is not well linked up in the area, we ended up paying a lot of money to get to the transport hub in Old Town, which cost us a great deal. Going out in the day and evening with the pit stop back at the hotel for a change entailed 4 taxi rides of $20 each time. All they needed was a regular shuttle into Old Town or a bus to stop by the hotel and we would have been saved.
The hotel itself was fantastic, good rooms, great pool, but the bar was way to costly and the restaurant also very pricey, it's as if they have you held to ransom and know they can charge the earth. Having a car may not be the answer, you have to pay to park in the hotel grounds (no alternative).
Great place if you want to get away from everything, and are not too precious about the in house costs. We stayed at a time the US$ was very much inn our favour as well!
Staff very good and friendly.I think it is just a few niggles that can turn a brilliant stay into one that fails to match expectations but seems to me there is not much to put right here. By the way, if the staff say you can walk over a bridge to civilization no not take that advice! It's a 2 mile hike and then you have to catch a bus. | 3 |
Subsets and Splits