review
stringlengths 61
22.4k
| label
float64 1
5
|
|---|---|
Old Style Charm, but Too Old
What a great place and location, but the rooms are too dated to be considered a good deal for the price. There are better options. Sad for the Drake once held the premier place, but now it is just a storied hotel below the others in the area. The attitude of the front end staff was far below 5 star standards. The porters and bell men were excellent and funny. | 3 |
Really? - You're NOT That Great
Average hotel, advertising itself as an exclusive resort.
We booked reservations here, as part of a wedding package - even though we knew the
Charlotte area well, from frequent visits because of family obligations. Our expectations far exceeded the hotel's delivery, with the exception of the post-wedding family breakfast.
You could easily chose one of the many surrounding standard motels, and receive the same
- if not MORE - room amenties without being nickled and dimed to death. In Texas, it's known as ALL Hat - NO Cattle.
Easily added THIS hotel to the "Been there, done that, don't need to repeat it." list. | 3 |
Hard to find somewhere where they make you feel more welcome than here.
We had to stay a night in transit in Denver, and chose the Hyatt House near Denver airport from the reports on trip adviser. From the moment we walked in the door, tired, with two dogs, ten pieces of baggage and in need of a shower, we were made to feel welcome by the lovely Jane at reception.
The rooms are huge with extensive kitchen equipment - large fridge, coffee machine and microwave and a most splendid shower.
For dinner you order from a wide selection of take out menus, and the food is delivered to your door.
Inclusive breakfast is extensive and hot.
But the best thing was the curtsey shuttle which will come and pick you up or drop you off within a reasonable distance.
Excellent value for money. | 4 |
stay away from this hotel
I have had the unfortunate pleasure of staying at this hotel a few times (booked by my office not by me). Put it like this, I will never be stepping foot in this dump ever again. From the moment you walk into the lobby you would think "ok this place looks nice". This is where the deception begins. The lobby is filled with people and I only discovered why after I got to my room. There is no WIFI or cable connection in the rooms for internet. In this day and age a hotel that does not have this basic feature isn't off to a good start in my books. The only WIFI available is in the lobby and it's not free. There is always a HUGE queue at checkin and only about 2-3 people behind the counter. They offer no apology for the wait and the woman I had took a phone call on her mobile just as I got to the counter after waiting 30mins. When I got to the room it was horrible. There is paint flaking off everywhere, mould throughout and cockroaches in the bath tub. This hotel would be more beneficial if it was torn down and the only good point I had is the location. I have warned everyone I know about this place. Rude unhelpful staff, long waiting times at checkin and dirty run down rooms and corridors. | 1 |
Great Place to Stay in Wall Street Area
The staff was friendly & informative. My room was ready when I arrived (early); it was clean and well appointed; except for wash cloths. Since I was only there for one night, I didn't even bother to call housekeeping to get them.
Although the restaurant just looks average; I had a great breakfast there. The server was attentive, the food was great and the cook even came out to share his pancake secret with my husband.
The hotel is close the subway station and the 9/11 Memorial. The 9/11 Memorial is a few blocks away, but not worth taking a cab. | 5 |
Old but nice hotel in Upper West Side!
First I need to say that this building was originally built in the 1920´s as an apartment building. Only in the 70´s it became a hotel, but there still are some people that didn´t want to sell their places and still live there.
That said, the hotel is very good, given its age. The main lobby is quite beautiful, and the front desk was always helpful and fast when we needed. There´s a Cuban restaurant inside the hotel, Calle Ocho, but we didn´t eat there.
The location is absolutely PERFECT! You´re a minute away from the 81st St. subway station, and you can be in Times Square in 5 minutes. In 10 minutes you´re in SoHo and in 15 minutes you´re on Wall Street. The hotel faces the Museum of Natural History, its across the street. There are inumerous great restaurants and joints nearby (Luke´s Lobster, Shake Shack, Coppola´s, etc.) so eating is not a problem. It´s a very quiet neighborhood, loads of runners passing by on their way to the Central Park (which is also a minute walk), lots of people walking their dogs, many children on the streets also.
The gym room is surprinsingly good, quite large for a hotel, quite new equipments also. The only downside is they turn off the lights after about 8 p.m. because of the neighbours complaints.
The room itself is rather small I guess. Flat screen TV was good, they have a safe for your belongings, not much space on the closet though. The bathroom is clean, nice hot shower, but the great disappointment is that there is no fridge in the room. The bed was on the small side also (as we´re used to king beds on the Fairfields, Courtyards and Springhills we use to visit) and the floor was a bit noisy, not too much.
The air conditioning in my room was VERY noisy, so loud it woke me up frequently at night and i´m a heavy sleeper. It also made the carpeting beneath it wet, don´t know why. The breakfast is not free and very expensive here (20 bucks I think), it´s better to cross the street and grab a coffee and a panini in Starbucks. In the end, the location and the staff make this hotel worthy. | 3 |
Convenient
Stayed here weekend before Thanksgiving. Found the location convenient to transportation and walkable to Art Institute. Area was a little deserted in the evening, not too many restaurants open.
Biggest complaint was the heating system. When we lowered the thermostat a fan kicked in that was a little noisy. This came on and off throughout the night. Breakfast was good, but a little more variety would have been nice. | 4 |
OK Hotel but not up to Hampton Standards
The hotel was located right off the freeway and easy to find with plenty of parking. Check-in was quick and we were greated as returning Hilton guests. The rooms were clean and updated but on the small side. Breakfast was typical for a Hampton with scrambled eggs but NO kind of meat. We also wanted to sleep late but the housekeepers kept slamming the doors up and down as they cleaned the rooms. The night before kids were running up and down the hall until 11:00 pm. All in all it was not a pleasant stay. | 3 |
Awful, awful, awful!
Room was small, bath was smaller STILL! Walked into the bistro/bar at around 5 pm and no one to be found. Had to go to the front desk to find someone to serve us a drink.
Booked a KING bed in a smoking room on Expedia, upon arrival, had NEITHER.
Outrageous prices in bar/restaurant. Completely OUT of all five chardonnays llisted on menu. | 2 |
Pefect Location
We stayed one night. Perfect location close to Fillmore and all the restaurants and Yoshi's. Spacious room. Parking is self parking below for only $25 a night. Bed was very comfortable and we loved the wild artwork. | 5 |
Great locations
We stayed at this hotel for 5 days and the staff was very friendly. We like to walk, so the attractions were no so far from the hotel. We had a very good time.
The only problem is the parking. I reserved the hotel using Orbits, and they offered free parking, but the hotel does not guarantee parking space and normally there is no space because the space is limited | 4 |
Menger historic hotel
A classy old hotel in a prime location in San Antonio. Literally across the street from the Alamo and 50 yards from the Riverwalk. Lots of history and tradition here. Creaky floors, old style fixtures add to the ambiance of a hotel that is 150 years old. The concierge, Ernesto, is very helpful and will take time to talk to you about the historic and "ghostly" happenings of the hotel.
The lunch buffet is excellent at $15.50 per person. Lots of good food, great selection, nice dessert table, fine linens and free hot or iced tea. The staff was very helpful getting my wife a salad dressing that wasn't at the buffet and getting my children these huge strawberries when the fruit tray ran out. You can Valet park for FREE (get stub validated at restaurant) and have up to TWO hours to eat, tour the hotel and walk around the riverwalk. | 4 |
Not Bad for an Older Property
The Best Western Ingram Park Inn is an awesome place to stay if you need to be either close to the Medical Center or to Sea World. My first thought was an outdoor corridor property, but I was wrong. The room was very clean and the property very relaxing. I got a bargain price on Priceline, and I felt that I robbed them of a night. There were some minor issues with the Internet, but all in all it was a great stay. I will definitely be back one day, and hopefully it will be soon. | 4 |
Not a good value
Good location but this is the only plus point. The hotel rooms are very old and the bathroom horrible. One advise : choose an other hotel. For the price you will find a lot better even in the same location. | 1 |
decent but pricey
I stayed a night at this hotel. I found the location great with a grocery store and pubs nearby, the room spacious for one with stove, toaster, coffee maker and utensils for making breakfast or a quick snack. Room was clean and tidy with standard amenities (a/c/, towels, soap, shampoo, dishwashing liquid, iron board). There is a laundry room near the reception. This hotel doesn't score well though on sleep quality because the a/c is located inside the room and the constant hum from the compressor can be too much for a light sleeper like myself. It also gets 2 stars for cleanliness because i saw a cockroach running around while typing this (would've otherwise got 3/4 stars). All in all, its a decent hotel for its location but for 114.99USD before tax and a $10 admin fee, I was looking forward to more. | 3 |
Horrible room & restaurant
I went to this place for what was supposed to be just a nice weekend getaway, turned out to be a disaster from hell! I checked in on a Friday in a "King Premium" room, do not let the title of the room fool you! The hotel did not have its air on so it was miserably hot! The fans that they provided in the room were like those fans from the flea market and they were extremely small! Nothing was "premium" about the room except maybe the comforter and the fact that the room had a dvd player, the "chaise lounge" is a joke, outdated small television. The bathroom setup was pretty nice but the tub was filthy which was quite disturbing. The "upscale" restaurant was a complete joke a small fuzzy navel would cost you $10, the service was not the best, the employees seemed as if they were uncomfortable speaking to customers. To make matters worst I waited approximately 20 mins for a simple meal (at the time there were only 3 other people there who had already had their plates!) which ultimately had me sick later that night!! I had to go to emergency and all to be treated for food poisoning... Save your money!!!!!!! Although they are suppose to be more "affordable" avoid going there!!!!!!! I guess the only nice thing about the place is that it's "downtown", I could have saved my $14 for valet parking and went somewhere else! Stay at your own risk! | 1 |
Good luck with the elevators
First, let me say that the staff is friendly, the rooms are clean and the air conditioner was wonderfully cold! Also, this is a great location to catch a taxi. It's a couple blocks away from the Times Square crowds but near the Port Authority Bus Station so I always waved down a taxi immediately.
The elevator situation however, was frustrating to say the least. 32 floors with three small elevators which felt like clown cars when you add people with luggage. To give you an idea, our room was on the 7th floor and when we were leaving around check out time we waited 20 minutes because every elevator that stopped was full already. Finally, I pushed the up button and we took a ride up only to disappoint those that were waiting to get on too.
Couple other minor things were the ice maker was so slow - maybe 12 cubes a day and the TV remote control was annoying to operate. It's sad when you have to reference a card to operate the TV. | 3 |
horrible depressing room
We stayed here two nights in a suite. I'd hate to see a regular room. We were on third floor and felt like we were in the basement. No windows poor lighting very depressing. We tried to stay out as much as possible. We used points one night and paid 289 second night plus 40. Parking each day. The place was a real.dump and one of the worst I have ever stayed in. Only good thing was right across street from TD Garden so great if going to concert or game. | 1 |
I don't like the concept
I am currently spending a week on business travel at this hotel, and I don't like it much. The good things first: the hotel new, my queen suite is a good size, everything works and is clean, I have a nice kitchenette and the bed is comfortable.
However, the concept of Candlewood seems to be that they have ZERO service. You don't get your room cleaned daily, only once a week. If you need new towels, you have to go get them yourself. You have to take your own trash out, if you don't want to smell your sandwich wrappers for a week. And your bed wont be made either. You can go bring our dirty sheets down to reception and get fresh ones, but would you? And there is no breakfast either.
The no frills concept might work with airlines, but I am not so sure about hotels. Especially since its not that much cheaper. For only 20 bucks more a night, I could have gotten a room at the Holiday Inn thats across the street, and there I would have had all those little perks that I kinda like to have, especially when my company is paying. Fresh sheets every day. A nice breakfast buffet. Someone to refill the amenities in the room.
I won't be back. | 2 |
Do Not be Cheated!!!!!
We booked 4days 3 nights there. It was super dark when we drove in as they only lit up with fire in the facility (like "Survival" feeling). Never did we expect the room in there to be like "Survival" too. They given us standard room saying there is a garden view. My foot.. its was only a tree truck and a tiny patch of grass and they call it garden! We find that it was unacceptable and therefore upgrade to patio room. It was slightly better but was horrible too. The room sucks. There are cracks on the wall & on the bathtub. The paint on the door was peeling off. The carpet on the floor has a thick coating of "hair/fur" and so is the panels on the window which is extremely dusty. It was really a paradise for the insects cos we could find ants on the coffee table. We had tough time sleeping through cos was sneezing in the room, not sure if it was cause by the dust on the bed or in the room. There are additional charges for the carpark and internet. Terrible, terrible place... 4 star???? Dont be cheated. With the amount of $ paid there, we could get better & cleaner room. Don't Ever go there.. people given thumb up there.. really doubt their integrity! | 1 |
It was ok...
I stayed here for a conference because I normally like to be on grounds, I think it makes things easier. I stayed for a week in February 2012. I wasn't sure what to expect from reading the reviews but soon found out that for the most part the reviews were pretty honest. Some of the best parts were the conference center,with the exception of "the meeting room" I belive it was sunrise, the building smelled horrible and was musky and old...the staff was very good and the food we had during our meals was awesome!. The grounds were amazing and great to look around. I ate breakfast at the cafe and it was ok, the fruit was awesome, the staff was really good, I had a cup of coffee in front of me within minutes of walking through the door even if they were busy...was to over priced for what you got. The bellman group was also very helpful and good...they did an incredible job. It was quick to tell that the training between them and other groups in the hotel must be done by different people as the level of service is not consistent. The rooms as mentioned in other places are outdated, small things could be done to make it better but they just are not taken care of. In my room the bedspread and curtains were very old and were either very cheap or worn out. The bed was very firm, I happen to like firm beds but could see where some people would have a problem with it. The housekeeping staff is not consistent or even very good for that matter, they need to learn how to dust, the tv stand, picture/mirrors, desk, and the curtain thing above the bed all had dust on them. Each day the room was left in a different state of cleanliness. The mirror in the bathroom was never clean and had what appeared to be toothpaste splatters (not mine) on it and the frame... I did call and request a room service menu but never got it not sure who was supposed to bring it but I figured if they didn't want to give it to me they must not want me to use the service. I did notice that for the people that did get to use room service their plates and dishes were allowed to sit on the floor for hours sometimes over night...I know on one day breakfast dishes were left on the floor by the elevator from around 11:00 in the morning until the next day. Overall I enjoyed my stay and the conference(didn't stay in my room much). I am not sure I'd say here again although I do plan to attend the same conference, I did check out a couple of the nearby(walking distance) hotels while I was there for future reference, they were not only cheaper but appeared to be much nicer, more updated, and offered better services. I enjoyed the $60 hotel I stayed in before I flew out to S.D. much better. If you are staying here for a conference might be ok for you, you might want to check out the other options that are right beside this hotel...not sure I'd stay here if I was just vacationing. They will need to work on training some of the staff teams to be more consistent and better at what they are doing and updating the rooms and decor. | 3 |
Pleasant hotel, inconsistent service lets its down.
This is a pleasantly designed boutique hotel in a great location. But unfortunately the service is inconsistent and lets the place down. For example, my luggage was being delivered after a flight delay and the service desk took 20 mins to bring it to my room, after having to chase up with two phone calls.
At breakfast the service is slow; the hostess appears to be too busy, swanning around and looking beautiful rather than adequately attending to the guests or ensuring that a server is directed to you. It can take up to 15mins before being served.
Be warned that the 'breakfast included' deal only includes a continental breakfast and not the full choice of dishes; these are extra. So if you are happy with eating a croissant or a slice of banana cake for days on end to redeem your breakfast vouchers, this place is for you.
I expected slicker service from a New York hotel and it really depends on who is working that day. The concierge desk is efficient and helpful, but the wait staff and hostess appeared to be waiting around for their next modelling contract. | 3 |
Great value
Our stay at the Mayflower was a surprise. We booked from Australia and were pleasantly surprised to be greeted at the reception with a glass of champagne by a very friendly lady. Nothing seemed too much trouble to the staff from our perspective. It was a beautiful old building, our room was roomy and everything was clean. We wanted for nothing. Very handy to metro (about 100 metres) and within easy distance to all attractions we were wanting to see. 6 minute train trip to all the attractions! Great stay. | 5 |
Great hotel
Great location downtown, great staff, very comfy bed, lobby is a little small and crowded but there's a large lounge upstairs with plenty of spaces to spread out and relax. Lots of boutique extras like milk and cookies, cocktail reception, etc. The hotel rooms aren't huge but they are very adequate and nicely furnished. The tub in the bathroom was nice and large...plenty of room for a nice soak at the end of a long day! | 5 |
Stay somewhere else
I had stayed here in the past for work, and thought they had remodeled...NO WAY!!! When I stayed here early this month my room was so gross. My sheets were dirty, the walls had stains, the lighting barley worked in the bathroom and the carpet was dirty .There were no suitcase caddies, so you had to place your suitcase on the other bed, if you had one, and just pray the cover was clean. I did call to have my sheets changed, and was told housekeeping was gone for the day...3pm?? Anyway a maintenance man, who had paint all over him brought of a new set of pillow cases.
There is absolutey no reason to stay here...there are no restaurants and it's not even that close to the new airport, but is in the flight path as I heard airplanes all night | 1 |
Very friendly, honest and helpful
I recently stayed here for two nights while doing business in Encino. Although my room could have used updating (worn carpet), it was in reasonably good shape and clean. The front desk staff and breakfast room staff were very friendly. I accidentally left my watch in the room (an anniversary gift from my husband). I called soon after checking out of the hotel and they went immediately to the room to find it. They held if there for me in safe keeping for three days until Fedex could pick it up and return it to me. During the process I spoke to several people who were pleasant and reassuring. They were very trustworthy and honest. | 4 |
Top Spot
Spent 7 nights here and it is a great spot, great location. Have stayed at several places in NYC but this was probably the best for location,staff, cleanliness, facilities. Rooms in NYC are all quite small but with 3 females sharing we were fine in a double bed room then moved to a suite to spread out a little. The free breakfast is great, snack time with wine and cheese etc from 5-8pm is a great chill out time, and the added bonus of 24 hr access to coffee and snacks is great when you walk in the door at 2am exhausted. The staff are brilliant, all friendly which is what you get at a smaller boutique hotel. The only negative is not having a fridge in the room for cold drinks. | 5 |
fine for the price
The lobby and my room both smelled stale and musty. The room appeared clean, though. The free breakfast was completely horrible--eggs that were dried out and crusty, disposable cutlery and cups, watery coffee, etc. The staff were friendly and helpful; and the location is quite convenient. It's perfectly adequate if you're on a tight budget, but I won't go back. | 3 |
Rip off!!!!!!
Just checked into the Sheraton, I knew the rates for parking prior to booking but think its disgusting that public can get parking for the same price as a guest staying at the hotel!
Also, just paid for Internet wifi for my room and understood that it was a rate of $14.95 per 24hrs, however no where does it mention even when agreeing to payments does it say PER DEVICE! As I requireinternet for my iPad and laptop for business and studies and then my iPhone for personal use they want to charge $14.95 x 3 devices. It is disgusting that no where doesit state this........FALSE ADVERTISING and there is no way I would have stayed here if I knew this prior to booking as I require Internet a lot and $14.95 is reasonable per day but $39.85 per day is absurd, it should be $14.95 per room per 24 hrs.
Not impressed and if I can get my money back I would and would move to another hotel.......in all my travels all over the world I have never been ripped off in such a sly way, different if they clearly state conditions of everything but they don't.
Rooms are extremely small but nice furnishings. When u go into the bathroom, u almost have to step into the bath to be able to close the door and use the toilet. It's clean and nice furnishings but I hate million $ companies who still try to scam guests by not advising conditions clearly. Would never stay again!!!!!!!!!!!!!!!! | 2 |
You can do better - Not worth the money
My one night stay was okay until the morning -- when there was no hot water. I let the shower run for about 10 mins -- as I had a morning meeting, I could no longer wait for the water to get hot or to get the hotel to fix it - so I persevered through the cold morning shower. An unfortunate way to end a stay in a lovely hotel. The worst part of the experience was the complete lack of concern by the hotel staff when I checked out -- the opinion of the woman at the front desk was that it was my fault for not waiting longer for the water to warm up -- but she would notify engineering regardless although clearly, in her opinion, it was my issue -- not the hotels. No apology from her at all -- disappointing given the quality of service I expect from Intercontinental. You have a lot of choices in Boston -- you can do better than this hotel. | 1 |
Sweet!
I booked the reservation through groupon - a marvelous deal for a awesome place. The king-size suite was very modern and classy. The bathroom has a TV in the mirror with a separate garden tub and rain forest shower. Each area had huge flat screen TVs. The decor does not make you feel like you are staying in a hotel, but a small studio apartment. The location is great for seeing Chicago. The staff were very attentive and friendly. If I have the money, I would definitely stay here again!! | 5 |
great location, first rate service
My wife and I just returned from a five night business trip to the City and stayed at Hotel 36 (Doubletree) based on price and reviews we read on this site and Bookin.com. We had a wonderful stay and found the hotel not only in a tremendous location but run by a young energetic, thoughtful and eager to please staff. Despite the fact that their computer system went down the blink for two days and the business area and computer were not working and that staff had to open all doors everyone (guests and staff) adjusted dealt with the inconvenience professionally and in a timely manner and we did not hear one complaint. We booked a room with a king bed that was very clean with nice modern bathroom and great shower but exceptionally small. THey allowed us to switch the next day to a double on the same floor (making for an easy move). The new room was larger with more drawer space and a small fridge. They have a restaurant and serve a buffet breakfast that looked delicious but was not included. sThe bar in the lounge had a very pleasant bartender who made the early evening very pleasant with a generous pour. There is also a pretty good fitness room in the basement with two treadmills and two ellipticals and some free weights, the cardio equipment have installed tvs. A very pleasant stay at a most reasonable price we will absolutely return. As we were working at the Javits Center location was perfect an easy four block walk downhill to boot. Loved it. | 5 |
BEDBUGS!
BEDBUGS!!!
I feel regretted that I didn't check tripadvisor before booking this place.
Front desk closed when we arrived at around 10:00PM, had to stand in rain for 10mintes to wait the guy came out.
It's a shame we got bug bites in days inn.
The location is convenient though. | 1 |
Best and happiest hotel
Traveled with my daughters throughout California and this was best hotel in our three week trip. Rooms were nicely appointed, very roomy for my daughters and myself. The bathrooms were fairly big, comfortable for 3 of us. i recommend a courtyard view as they are lovely. Staff are extremely friendly and helpful. Nothing was too much trouble in all areas of the hotel. you couldn't not feel happy at this hotel as ALL the staff wanders around with big smile. i recommend this hotel for its value and its ultimate service and attitude. Thank you Airtel for a nice finish to our long trip. | 5 |
Clean, excellent value for money
Room was clean, spacious, with good facilities. There was a nearby restaurant which provided good, cheap meals. The only slight disappointment was that only a continental breakfast was offered, rather than a hot breakfast. Despite this, I would have no hesitation in recommending the hotel to any travellers. | 4 |
Elegant, safe for business or family
We started going to the Warwick because of the pool, but now we go back for business and family time as it is safe, elegant and friendly. It is well situated downtown and my son is always treated respectfully. | 2 |
Great Hotel, Location can't be beat
Had an excellent stay during our recent trip to NYC. We arrived at Penn Station and this hotel is a quick 3 block walk from there. Check-in was smooth and the cookies were a nice treat. We were in a King non-smoking room on the 12th floor. The room was a good size for Manhattan and very clean (we checked for bed bugs and found none). Getting anywhere in the city is a breeze as the 1, N and R trains all have stations within a couple of blocks of the hotel.
My one word of warning would be to try to get a room on a high floor. On a couple of occasions people on lower floors were not able to get onto the elevator due to capacity issues. | 5 |
DO NOT STAY HERE IF YOU HAVE SENSITIVITY TO SCENTED FABRIC SOFTENERS
I have stayed at plenty of Renaissance hotels but this one washes its sheets and towels in a scented fabric softener, to which I am allergic. I tried when I checked in to get a new set of bedding and towels to no avail. This morning I was able to get them to send up new, from the box, towels that had never been washed. I had a restless night sleep itching from the sheets and pillow cases. When I asked why they wash with scented fabric softener, a no no for hotels, I was told Chicago's water was hard and the towels would be uncomfortable. I stayed at the Waldorf/Elysian and Trump in Chicago in the past few weeks and they do not wash with fabric softeners. As a Platinum Marriott/Ritz Carlton member this was poorly handled. Never was aked as I checked out how my stay was or if the problem was rectified. SO many better places to stay in Chicago than this place-especially if sensistive to scents. | 2 |
Not my Favorite
I was on business in San Diego and stayed in the W Hotel. Heard great things about this brand.
I was very disappointed in the quality of the room. Ikea furniture, no outlets to plug in cellphones or laptops. I had to move a bed stand to plug in my cell phone. A hotel that brands itself on being hip - missed it on the technology front.
The walls were paper thin and I could conversations and other activities in the room next door.
The room was clean, the bed comfortable and the bathroom and bath products were great!
I love Starwood hotels - now when travelling - I steer clear of the W brand. | 2 |
Downtown Gem
My girlfriend and I took a quick weekend trip to Dallas to catch up with friends and catch a Stars hockey game. We wound up staying at the Joule and were blown away. The service was top notch from the minute we pulled up front and were greeted by the valet. We were in a hurry to get over to the American Airlines Center, as the hockey game was just about to start as soon as we got into town, so after we quickly dropped off our bags, we took advantage of the Joule's courtesy driver and were quickly chauffeured there in time to see the puck drop. It was a nice day so we opted to walk back after the game as it's only about a mile away.
The room was stayed in was very chic yet amazingly comfortable. High end details throughout the room and a very comfortable bed. My girlfriend got a chance to enjoy a soak in the jacuzzi bathtub, but I, being over 6'4, was partial to the rain shower head in the shower which I could stand (upright) under WITH ROOM TO SPARE (this rarely happens for me). Checkout was a breeze and we got a couple of complementary waters for the road as well as some of their hand lotion which the girlfriend was addicted to by the time we left. For our next stay we need to remember to bring swimwear so we can take advantage of the rooftop pool and poolside bar, which looked like it had a fun vibe to it. Next time we're in Dallas we'll definitely be staying at Joule again. | 5 |
55 bucks a night for car parking, 22 for internet ARE YOU KIDDING ME??
So yet another barely above average hotel chain who is gouging on the extras. This hotel is nothing special, though they certainly think they are. We had family staying at the Doubletree around the corner, and their room was nicer, their "view" was better, their amenities were better, their internet was free and their parking was significantly cheaper as well.
And then there was the soap situation. They use "Portico White Ginger". Here's a tip, if people smell worse after a shower than they did going in, there's something wrong with the soap. It STUNK. It smelled like rotten vegetation and actually made me gag a little. It was the worst soap/shampoo toiletries I've ever used at any hotel ever and that includes roadside dives that give you bargain basement brands. BRING YOUR OWN SOAP if you go here, do not rely on theirs, it is horrid.
They also have turbo charged toilets that are the loudest things I've ever heard, and all night long you can hear your neighbor's down the hall going off. Walls are flimsy and sound quality from within the hotel is bad.
Service was what you'd expect at a hotel of this size. Nothing out of the ordinary, pleasant and capable. | 2 |
Good size room view of central park would visit again
We booked a executive room. Was a good size, on the 42nd floor and we had a view of central park. Hotel is in a great location located between central park and times square. It is very busy with lots of tourists and business travellers. The concierge is helpful and they have a restraunt and bar both onsite. Check in was fast and pleasant. stayed for 14 nights Would visit again.
Our stay included access to the club lounge we got free soft drinks from 6:30 am till 10 at night, continental breakfast in the morning and snacks in the evening were also included.
I
We really enjoyed the lounge area after a long day of sightseeing it is nice to chill somewhere without being stuck in your hotel room.Overall I have to say, from all the people we met in NYC, the people at the Hilton were definitely the friendliest, even though it is a massive hotel I really did feel they made an effort to greet you etc.
Overall, would definitely recommend this hotel to anyone!
Nadia Rosenberg | 5 |
Save yourself some pain and skip this place
The hotel overcharged our card several times prauthorized our card over 4000.00 for a week visit the charge for the room was only around 500.00.
Had to hound the manager the first time to get it fixed then they did it again and still havent heard back.
Our vehicle was broken into one week the next week our vehicle was vandalized about 10,000.00 dollars in damage stolen items include personal papers computer gps etc..have to rent a car and take our vehicle to the dealer to have windows and door locks replaced. we might get our vehicle back in 2 weeks. We were told well the sign says we arent responsible. Great service!
The hired guard sits in the lobby watching tv or playing computer games. When we would come in from work late at night thats where he was everynight.
The tires on our trailer were slashed as well. | 1 |
Average hotel
The hotel would be fine if they were charging $150 per night. Overall it's just not a great hotel, it feels like one of those large convention hotels in Vegas. The location is fine but then 90% of hotels in SF are around Union Square. The service is also average as are the facilities and the general level of the rooms. I have stayed here twice and will not be staying here again. | 2 |
Country Hearth Inn - Double billing
We stayed at the Country Hearth Inn in SF in May to attend a wedding nearby. Another couple also rented a room there at the same time. This was billed on our May credit card statement.
On our August credit card the same room charge appeared again. Not only that, but the other couple also had similar double billing.
We called AMEX to file a claim and they quickly credited our account.
I find a room charge appearing twice over several months, especially for two different people and different cards, to be rather disturbing. I wonder if this has happened to others.
I will never consider staying at the Country Hearth Inn in SF again. | 1 |
Bad deal dont book this hotel!!!
I booked the hotel for 4 nights to attend a confenece at the hotel and regretted doing it. They put me in a room right next to the elevator so I heard screaming kids and loud guests all night long, every night, in addition to the sound of the elevators rumbling. However, thats just the beginning. The first morning I had housekeeping barge in on my room at 7 am, Tregardless of the "Do not disturb" sign I had put on the door. The housekeeper proceeded to enter until she had reached my bed to hear me yelling and realized that I was still in there. The manager upon informing him of the issue denied that it happened, and then upon informing him I needed to change hotels, he offered to give a slight discount. The second night I came up to my room to find that the floor smelled strongly of Marijuana smoke and hotel security had to be called. These rooms were listed as non smoking and I am required to pass a monthly drug test as part of my employment with the government, so as such I was very concerned. That following morning there were no issues and upon returning to my room on the third night everything seemed fine, aside from being parked next to the elevators. However, the fourth night I found the smell of marijuana again and had to call hotel security to find the source and vanquish it as well as spend the night in a friends room on another floor due to the smell and smoke present on mine. I managed to go back to my room later on the following day to find the smell only faintly there and spent the last night in my room doing paperwork. But As if the preceeding issues had not been enough, On the morning I was set to check out I had my room entered again by hotel staff at around 8 am while I was still sleeping. This was regardless of the 2 "Do not disturb" signs that I had put on the door. One in the keycard slot and the other on the door handle. The hotel employee apparently opened my door to go inside to place my bill on the desk and I woke up to see him leaving. I would have thought that the staff would have had the courtesy to slip it underneath the door due to the signs but they didnt. Instead I was left wondering if any of my property had been stolen while I was asleep. Luckily nothing was. When I finally went to check out, the manager on duty denied that there were any of the aformentioned issues and claimed I was lying. I requested that she preform a lock interrogation to see who had entered my room and to check the calls placed from my phone top verify my calls for security. She then finally told me that she would have hotel staff check the lock records for my room and that I was to wait for them to get back to her. I spent 45 minutes waiting for the lock check and nothing happened. I then went to go pack up and leave. Upon checking out the manager was unavailable to speak with and I paid full rate for my room minus the 50 dollars they agreed to deduct from the first night at the beginning of the stay. As someone who works full time and had to request leave 6 months in advance to attend the conference. I will not be staying at this hotel again, but rather the LAX Hilton which was 50 dollars cheaper per night, regardless of any added convenience the Marriott offers. | 1 |
Convenient location for shopping and eating
I stayed at the Sheraton Boston for 3 nights for a conference. The conference spaces were very nice; comfortable, pens, paper, and water always available. For some reason I was placed in a handicap-accessible room so I had a very spacious bathroom. The hotel has a program that offers you $5 to one of the hotel restaurants (including Starbucks) or 500 member points if you forgo cleaning services ($5/night) so if you are alone and don't need much cleaning done this is a nice perk - a free Starbucks drink in the morning or a free (cheaper?) cocktail in the evening. I thought there was a hot tub at this hotel so I was very disappointed when that was not the case. The first night the pool was closed but I believe it was only for a day. The hotel is within walking distance to the Prudential center and various shopping and restaurants. In the lobby there is free wi-fi (but you have to pay for it in your room) as well as computer stations for you to access the internet. There was also some sort of interactive game table in this area where I saw people playing chess on what looked like a tv-sized iPod touch table. I had a nice stay, but if I were paying for the hotel myself I would have been pretty annoyed at the lack of free wi-fi. I don't know why high-end hotels don't offer this as part of their price. | 4 |
Good not Great Best Western
We stayed here 2 nights this past weekend. As BW Platinum members, we were upgraded to a whirlpool suite-nice touch as there is no jacuzzi on the premises(nor exercise room).
Staff at check in and out was friendly and thorough.
Our suite was fine-a bit dated, but met our needs. We wanted a few extra towels for the jacuzzi, but had to give two used towels back to them in advance. I would think in a jacuzzi suite, a few more towels would be left for its use. One irritation we encountered was the fact that there is only one ice machine in the hotel(down off the lobby) which makes for a pain in you are on the second floor at the other end of the building(we were, of course).
the breakfast was adequate-nothing great-hours could be better(bit later) especially on weekends(6:30-9:30).
We didn't encounter any noise inside or outside of hotel and we did stay on the street side. That wasn't a problem. What was is, as stated before, is how to get into the hotel parking lot. if you miss lanai, you will either head onto 101 N or onto overpass continuing on Tully. There is no easy way back as this area seems to be in perpetual construction. it will take at least 20 minutes to return to the hotel-lots of traffic.
We would stay again if we got upgraded but would also look for hotels closer to downtown and SJSU( 4 miles away) | 3 |
Convenient location, but at a cost
My partner and I spent one night at the Parc 55 Wyndham at the tail end of our San Francisco vacation. The location is extremely convenient for travelers looking to spend time in Union Square or catch a cable car on Market Street, but its placement in these high-traffic areas means that street noise can be heard even on the higher floors of the hotel. The room itself was in good shape, though certainly some updates could be made (the lobby, on the other hand, was very chic and stylish--so maybe my expectations for the room were raised a bit too high). The only real concern that I had during the brief time I spent here was that both my partner and I felt rather itchy laying in the bed. I don't know if this hotel was one of the many in San Francisco that had concerns about bedbugs, but I have to admit that this came into my mind as a possible cause for us both feeling this way (neither one of us has sensitive skin, and we stay in hotels pretty frequently without this complaint). This issue aside, the hotel was one that I could see appealing to first-time travelers to the city and because of its size, location, and amenities, likely a better choice than some similarly-priced hotels in the area. | 3 |
Great Location...
Bought 3 rooms w/3 kings for 2 nights - gave us 1 room w/2 queen beds, 1 room w/1 queen bed, and 1 king room (correct).
The guys at the front desk barely offered to help.
Its a busy hotel and honestly -- I'm a four seasons guy. This is big time let-down... Not a snob, just saying its a bit slouch-y....
Not impressed. | 2 |
Sleep deprived: beware the Elevator rooms
I stayed at the Westin St Francis on a short business trip. Room 769 is an adequate, older style room but with a big draw back. It apparently backs onto the elevator banks. I am not a particularly light sleeper but I didn't get much sleep that night. The elevator mechanism noise was a constant during the night and kept waking me up.
This room (and presumably similar rooms on other floors) is a disgrace for a Westin Hotel to offer to their regular guests - I am an SPG member. I suggest that this hotel's General Manager spend a couple of nights in this room and then consider withdrawing it from general usage. I expect a higher standard and a dependable level of consistancy from the Westin brand. My colleague who was booked in this hotel by the same corporate travel agent, at the same rate, had a very different quality room in the newer part of the hotel. He may return, I will not. | 2 |
Tip Top Tap not Tops
Love the era this place seeks to replicate, too bad they fail. Odd lobby arrangement up an elevator, lousy slow elevators in general, room layout awkward with a tv/reading area sort of buried in a windowless corner. Bleary room lighting. Nice doormen, comfy bed, great location, clean. Was really looking forward to a proper cocktail at the bar upstairs with a view of the city. But it only exists in your imagination and memories of your grandparents. Very good corporate rate makes it a value stay. | 3 |
Location, comfort and cleanliness
I love this hotel, just came back from there. My room was great, on the top floor (it is just the 6th floor). Right beside the Galleria, near restaurants, bars... Great location, you can even walk around, which is a big luxury in Houston..
The room was very clean and staff was very nice to me. Stayed for two days, loved even the little bottles of shampoo they give. Also, reliable internet connection. | 5 |
Not the place to stay if you want to sleep.
The main reason we chose this hotel for our recent 4 night stay it’s the location as it’s close to my husbands business address.
My husband had previously eaten at the hotels rooftop restaurant and he thought that the hotel looked great, so we decided to give it a go.
After a 20 hour journey we were pleased to finally arrive at the Wilshire. We valeted the car, unloaded the cases….all four of them….and struggled into a small reception area, watched by the receptionist with no offer of any help, although there were no other guests around. He then told us he would be a minute and promptly made a phone call.
The only conversation that took place with us was to ask for our credit card and tell us the room number. He then again watched as we struggled into the lift with our luggage, again with no offer of help or a bell boy.
Our room was located on the 5th floor, it was clean, newish with all modern amenities.
We checked in on a Friday and that evening had a night cap at the roof top bar which was busy with a good ambience and great service.
On retiring for the evening we found the bed was OK apart from some sort of mattress cover which rustled every time you turned over, but this was to prove the least of our sleep problems.
As previous contributors have mentioned, the hotel has a major problem with noise at weekends!!! The logistics of the popular and busy rooftop bar mean that everyone who uses the bar needs to change elevators on a guest bedrooms floor and as we all know, people who have had a drink are not always the quietest of people especially when leaving!! The bar is open into the early hours over the weekend, so on both Friday and Saturday we had disrupted sleep from midnight till around 3.00 am. (Even worse on the Saturday night when a party who was celebrating on the roof were also staying in the hotel. so constant banging of hotel room doors and load conversations in the corridors too). I don’t know what the solution is for the hotel about this problem but it needs to find one quickly.
Again, as other contributors have commented, the hotel is a bit stingy on things like toiletries as these were never replaced and towels were limited too!
There was a problem with the in room fridge too as this wasn’t working, we asked for it to be replaced but were told that they were all being replaced as they were overheating. The receptionist did kindly offer that we could place anything we wanted in the staff’s fridge in the staff room, an offer we didn’t take up.
But where the hotel really let itself down was the package we booked included a bottle of champagne on arrival, this was not in our room or offered to us over the first couple of days so we finally asked….. Only to be given a single glass bottle (about 175 ml) of local sparkling wine……how to disappoint a customer, I wish I hadn’t asked as I felt quite insulted.
Overall, if you are planning to use the rooftop bar its an OK place to stay but if you value sleep quality, especially at weekends and want to be treated as a valued guest, I would chose somewhere else, | 2 |
Comfortable, convenient
I stayed at the Red Roof in late May for an inexpensive room while attending a conference at a fancy hotel and it was great. It's within walking distance of the big hotels and fine shopping and sights, as well as neighborhood shops and cafes. The staff made sure that everything worked and guests got exactly what they wanted, and the room was okay and clean. | 5 |
Great location, nice grounds and pool but otherwise a disappointment
I was disappointed with this stay. I checked in at 2 pm and the room was not ready. The agent asked for a my phone number. I never got a call and went back after 4. The room was ready.
The biggest problem was the room looked and felt dirty, mostly the carpet and the window shades. Gross! I was also given a room that must get many complaints. A very loud ice machine is directly outside the door. This is also a concert venue and the door opens to a view of the stage. Very loud.
What I did like were the lovely grounds and pool and the amazing bayside location. The free bike rentals were a nice treaty, too. | 3 |
Bedbugs - DO NOT STAY HERE
I just stayed there this weekend and the day after I left my body broke out with 12+ bedbug bites. I called the hotel and they basically blew me off. They told me they couldn't check the room because it was currently occupied. So that means the current guests are also getting chewed up by bedbugs.
DO NOT STAY HERE. | 1 |
Excellent location, good hotel
My husband and I have stayed at the Club Quarters - Wacker at Michigan on numerous occasions. While it's not always perfect and some rooms are a little rundown, the location is perfect, and the staff is wonderful. The rooms tend towards the small size but are well-appointed. In short, this CQ location is more than worth the cost, particularly if you're a member, given the quality of the hotel and its staff and its proximity to Michigan Avenue, the El, State Street, Millennium Park, etc. | 4 |
Better Than Expected
I booked a twin bunk bed room for my son and I for two nights. I was not sure what to expect, as I have never stayed in a hostel environment. I was very pleased... the staff was friendly and welcoming, the room was spotlessly clean, and the facility was quiet in the evening. We stayed on the second floor, which had two common bathrooms, and did not have to wait to use them. You will need to have your own washcloths, but nice fresh fluffy towels are provided. The room is great if you want a place to sleep and dress for a very good price, which is what we wanted. There were plenty of outlets, a sink and mirror, and a double locker, just the basics. The only negative was the wireless did not reach to the second floor. Very short walk two subway stations (one an express stop), and plenty of good places to eat close by. Symphony Space is right down the street too. I'll definitely be visiting BH&H again. | 5 |
moldy
Stayed one night. Room okay but I wish super8 would triple sheet as the blanket looked bad so we used our own. There was black mold on the ceiling of the bathroom. Otherwise a standard room good for sleeping. | 2 |
Great Hotel, But Not Perfect
Great location, very clean, concierge had great recommendations, but some of the other service could use some improvement. When we got there we unloaded our car while a doorman or bellman or one of those simply watched. We asked him where can we get our car valeted he simply pointed inside. Maybe its one of those annoying and stupid union situations where the doorman can't do a valet's job, so stupid. We arrived around noon so we didn't expect our rooms to be ready, and they weren't. Got to the front desk and we were preregistered and said they would give me a call when the rooms were ready, completely fine. Only bad thing is we had to hull all our luggage back down the escalator and have it checked by the bellman, needs a better system than that. The lady who preregistered us was very nice and accommodating, got us two rooms right next to each other and connecting which we really appreciate. Got a call an hour later saying our rooms were ready. We got back around 3, the lady who checked us in seemed confused, she said we were already checked in, and i had to explain to her on her computer to pull up the 'pending' rooms in her system and to simply ask us for an ID, click the check in button and make our keys. Really, who hired or trained this girl? Overall we had a great stay and thank you so much to the concierge team who helped us get tickets to see Wicked and recommended a Fantastic Mexican restaurant right next to the theater and set up reservations for us, an outstanding job! | 4 |
Nice hotel, good service
This hotel has HUGE rooms, serves an awesome breakfast, and puts out snacks and drinks in the evening. The swans in the lobby...cool, but not quite sure how I feel about live animals in a hotel lobby ;)
This hotel is close to major highways and also has a decent workout facility. If you are into comfortable beds you will be happy here! I would definitely not hesitate to stay here again. | 4 |
Great service!
What an experience! I was warmly greeted by the front desk staff, who were amazingly friendly, helpful, and fun. Richard checked me in - and I cannot rave enough regarding his service and attentiveness. He was engaging and funny, and made my experience a 10 out of 10. As a frequent traveler, this was one of the best greetings I have ever experienced. Amazing room selection - Richard was able to get our 2 rooms across the hallway - with views of the Hudson and the Empire State Building. This is a great hotel, easy to get to from the subway and in the heart of the city. | 5 |
Have a Good Day has left the Hotel.
I had encountered some admin issues with the hotel in advance of my arrival and had witnessed the apathy of the staff, so I was not surprised to arrive to find Miss Apathy on reception. I have made Holiday Inn aware of my more detailed issue.
As for the rooms, clean tidy, but a little tired, and the bathrooms looked tired, grubby in corners and the grout around the bath was old and messy, I Just expected a little more from a well located Hotel in Washington D.C.
Dates 31 August 2012 - Check out 4th September | 2 |
Excellent Stay!
The hotel was clean, breakfast and happy hour was great, and the hotel staff was friendly and helpful. In particular, Jack at the front desk was respectful, helpful, and very professional. | 5 |
Fiesta
The hotel has a good location for walking to the Market and even to the Riverwalk however, it needs some updating or rather just some basic touch ups is really all. Paint peeling, dripping faucet and window unit installed pretty damn crappy!! The hotel staff was very nice and welcoming but they seem to be letting this place go to waste.... it's doable but I stayed in La Quinta around the corner and it seemed to be much nicer and closer : ) | 3 |
Nice property
I stayed here coz I was at a conference
The breakfast is good but staff is not very eager to serve
Omelette station is often unmanned till there is a 2-3 people and then its takes forever with a dis-interested omelette chef
Rooms are bit cramped
beds are great
Rooms with garden view are better than rooms with road view
Food was below expectations at most meals | 3 |
A 4 star way to weather any Hurricane
We thought that we were taking a weekend trip to Boston for parent's weekend. Thanks to Hurricane Sandy, our weekend turned into an almost week long visit. However, the accommodations at the Colonade were outstanding. The bed was comfortable, the room was clean and the staff was very helpful. The location is perfect and the food at Brasserie Jo was outstanding. But for the wind and rain, Sandy hardly dampened our visit. Stay at this hidden gem before the word gets out and you can't get a room. | 5 |
Pretentious
Stayed her for 2 nights for a "Girls Weekend" . From the time I check-in the staff was unpleasant. The front desk staff member by the name of Brian was very rude and snotty. Before my arrival I called to verify if my room was available for early check-in as I requested in my reservation. He proceeded to tell me that all I booked was a "regular" room and that they had several available.I have stayed at several 5 star hotels and have never encountered a more pretentious staff member. Upon check-in we valeted our car and every time we called down 15-20 minutes before we were to leave to have our car ready. Each time we called we had to wait an additional 10-15 min. in front of the hotel for our car to arrive. And for $30 a day for valet this was unacceptable. The room was very basic and small. Outside of the location of this hotel it offered NOTHING extra. I guess for tourist to Houston this hotel would be ideal because of the location but for someone who is from Houston this would be my LAST choice in the future. | 1 |
Disappointed
We have stayed at the SeaTac Red Lion many times over the years because it is so convenient for early departures and Master Park parking. Recently we arrived after a long flight, and we're put into room 129. I wanted to change rooms immediately, but we were so tired we just stayed. The carpet was stained, the furniture was stained, the bathroom floor was ice cold, and the door around the lock looked like it had been jimmied from the inside. When we checked out the desk clerk didn't even ask if everything was ok. Avoid room 129. It would be nice when you have a repeat customer you give them the BEST room available. I many re- think my choice for my next visit to Sea Tac Red Lion! | 2 |
Excellent hotel, but a little pricey
My room was ready upon arrival. The room was small, but nicely appointed. Very close to the White House. The Bose music system was a nice touch in the room. The bar in the lobby was very nice, too. Breakfast in the hotel restaurant was nice, but on the expensive side. | 5 |
NYC on a budget!
My fiance and I paid a flying visit to NYC and stayed 2 nights at Hotel 31. The room was cheap and had a shared bathroom, so our expectations were quite low... we wanted somewhere to sleep and nothing more. So we were pleased to be pleasantly surprised... the location was absolutely fantastic, within walking distance on the Empire State Building, Penn Station, Times Square... we also walked down to the 9/11 Memorial and the Staten Island ferry terminal, and also up to Central Park, but appreciate that this isn't everyone's idea of 'walking distance'! The room was on the small side and the window looked out onto a brick wall (essentially rendering the room windowless), but it was clean with a TV, phone and wash basin, and did exactly what we wanted it to do - gave us somewhere to sleep! There were two shared bathrooms near to our room, both were clean and we never had to queue. One was right next to our room and my fiance said that he woke a couple of times during the night due to people using the bathroom, but I slept right through. All in all, a great budget hotel which provides a fantastic base for exploring the city, but probably not for you if you like your hotels with a bit of luxury! | 4 |
In dowtown close to jeorgetown
In a strategic position, comfortable hotel. Perhaps it's a time to change furniture inside. Including in the rooms. | 3 |
nice modest place in Boston's Longwood/Brookline area
This hotel is in the hospital district, called Longwood Medical center. It is 2 miles from Copley Square in the main part of Boston. It is less than 1 mile from Fenway Park.
We've stayed here twice, and have found it to be very clean and with all the basics.
The staff is very nice. They even let us check in early, at 9am (which was great after a red-eye flight).
Just beneath the hotel is a "food court" and CVS, which caters to the hospital staff and visitors. It's very convenient for quick food and anything you might need at CVS.
Short walk to 2 different "T" lines (boston's subway), which gets you to downtown Boston in about 10 minutes. It's also near a long serpentine park, which is great for running or walking.
We'll be back. | 3 |
A great location and very nice property
We have stayed at several Embassy Suites over the years but this is one very nicely done rehab hotel located in the heart of downtown and right on the Riverwalk. The rooms were spacious and we particularly liked the wet bar with refrigerator and microwave.
The lobby was airy and spacious. Breakfast served just off the lobby is included in the room rate and was a very large buffet that included eggs prepared to order.
Since we were there for a wedding reception, we did not avail ourselves of the late afternoon Manager's reception.
There were no glitches in our stay from checkin (where thye got us a room next to our relatives) to checkout and getting our car from valet. | 4 |
Hotel Felix
Where do we start? Ok, The staff was 4 star great!! Now let's talk about the hotel it self. My wife and I thought we would use Priceline.com for the first time and BOY!!!, what a suprise when we got there. We got room 415 and, it was smaller than the cabin the we had on our most recent cruise. Me being over 6 feet tall and my wife almost 6 feet tall had to stuff ourselves into a full size bed. When we asked the front desk for a larger room or bed they told us that's as big as they have. DON'T LET THEIR WEBSITE FOOL YOU ALL THE PICTURES ARE TAKEN WITH A WIDE ANGLE LENS AND PHOTOSHOPPED!!! We left the hotel with severe back aches. The folks that are giving great reviews on the Hotel Felix must work there. If you are 5'5" or shorter and weigh less than 120 pounds the place would be great. Don't order any food while you're there it's horrible. My wife and I both give the hotel 4 thumbs down. Please, Please don't waste your money at the Hotel Felix. I have to rate this crap hole now and it can't be rated as a -1. | 1 |
Overall, NOT worth too much. Just be prepared/warned.
I speak from experience, since its opening, Motor City Casino has declined rapidly.
Overall? NOT worth too much time or money, because of the guaranteed bad experience.
I still play there, but I am better prepared. I hope to better prepare you.
Casino:
Slots, fairly decent in my opinion; through out entire casino are various good slots; some days are looser than others.
I believe they abide by the %.
Tables overall good dealers, friendly and professional.
Expect people to beg you for money or steal. Seems to be a lot of homeless in there.
Hardly can find a waitress. Hit/Miss on service and attitude. Save the dollar - get it yourself at the beverage station.
Beverage Stations: I have seen 3 and base my review on them (4 counting poker room)
2 on first floor opposite ends of the casino. 1 on second floor in the corner.
Sodas & Ice run out quickly. Coffee, if you like black, because there usually isn't any regular sugar or creamer. Usually dirty with spillings or not enough cups.
Bar & staff at lower front bar off escalator, AVOID (unless you need matches which are "hidden" behind the bar. I guess those matches are more expensive than the $11 on a pack of cigarettes?).
Go to the back or upstairs, better service.
Restrooms: Dirty almost always entire casino. I suggest the one near the food court on NON busy days. Other than that, be prepared dirty: floor, stalls, wash area.
Food: Buffet crowded always at dinner time. Some employees hygine I call into question- Eat at your own risk.
Business Center: good for quick computer use
Gift Shop: Over priced cheap or broken merchandise. Good only for a soda/toiletries.
Hotel Decor: Outside nice and posh.
Hotelroom: DIRTY! Don't take off your shoes. Don't leave things on the floor/in drawer.
My last visit June 2012, seen some powder around bed and outlining the corners of things.
Wear the complimentary slippers in the shower. Lysol your toilet seat. Don't drink from cups.
Don't remove things from the mini bar, unless you plan on paying for it.
Staff will enter your room. Secure your belongings at all times expect a "visit".
Don't make Long distance calls they require a $7+ surcharge.
You will usually find 1 thing not working or missing. Whether it be the remote, towels, scale, lights, mirror, etc. Make sure you are not charged for missing items, the robe costs $99.
The area is rundown. Do not attempt walking outside. Catch a cab to downtown.
Sad and honest review.
If you are looking to have a good time, I suggest the other casinos Greektown or MGM. | 1 |
Clean quiet room close to subway.
This Residence Inn is really clean. It is perfectly situated if you are a tourist and think spending time in Times Square is important. For my particular needs, having a clean place to sleep and such a close proximity to so many subway lines made this a great launch pad for visiting friends and all my favorite places outside of Times Square. | 5 |
Excellent Mini-Vacation
Just returned from a 3 night stay and could not have had a better mini-vacation! When we checked in (Maya) and they upgraded us to a magnificent water & Statue of Liberty view room complete with telescope. When they found out it was my birthday they sent up complimentary champagne! The furnishings were tasteful and very comfortable. All the staff were extremely attentive and friendly.
The Battery Park City location was great for walking to the World Trade Center Memorial, Financial Center, several excellent museums, fantastic restaurants. Tribecca and the South Street Seaport. Service in the restaurant was great as was the food. We even lucked out it being "Restaurant Week" with discounted prix-fixe menus. When we had a problem with one key not working and having to have it reprogrammed several times. "For our inconvenience" Linda from Security offered us a complimentary breakfast or lunch.
Definitely will stay here again. | 5 |
Bad experience
No heat in room, lied to about the cause, poor response to problem, promised help but did not produce a heater until 11pm. Interviews with other guest said that they had heat, so they could have changed our room--but it was not offered. We got a space heater and one extra blanket at 11pm. | 1 |
Still the same great stay.
I stayed at this hotel back in 2008. I stayed here again in Oct.15-17 and it was the same great place that I remembered. I again got a bunk bed room with the added bonus of a private shower. It's nearby lots of places to eat, bank, & shop! Very convenient! I will stay here again! :) | 5 |
Great even under pressure
We stayed here during the Democratic Convention and it was full to capacity. We were disappointed that we were unable to get the king suite we wanted, in spite of being Hilton honors members, but understand the situation with the convention in town. The housekeeping was impeccable. Daily breakfast was cooked with a smile. Snacks offered every evening were plentiful and varied. Pool was nice and we nearly had it all to ourselves every day. Loved that they provided a shuttle to the light rail station nearby so we could attend the convention activities and get a lift back even when buses were not running. I think they did well under such pressure. I would definitely recommend to others who visit Charlotte. | 5 |
Disappointed. Not worth the money.
It's not that this was an uncomfortable stay. Its a very nice hotel. I was just disappointed with what I got for a $350+/night room. I know a lot of that expense is because I was staying in Manhattan, and let me start by saying the location is great. Only a few blocks from Times Square, 5th Avenue, and the Rockefeller Centre, and plenty of subway stops around. The foyer and bar look great, and the staff were always friendly.
The problem is that the week before, I stayed at the Intercontinental in Boston. Up there, it was around $220/night, and they were brilliant. So to be honest, I would've expected the NYC Intercontinental to live up to that. It didn't. My bed had a very obvious lean to one side. I said something about it and they said nothing could be done. My shower had no hot water on 3 separate occasions (that just shouldn't happen at any hotel, let alone a 4 star). I ordered room service once and it was so bland that I never did it again (and at nearly $40 for a hamburger, just not worth it). And they do the annoying thing of charging by the day for WIFI. Boston allowed you to buy a week's subscription at a reduced rate. But NYC was strictly by the day. Made for a pretty pricey 11 nights of WIFI (which wasn't that fast).
I was comfortable, but just disappointed that it didn't match the standards that the Boston Intercontinental set, and given that it was $130 more a night than Boston, I don't think that was unreasonable to expect. Location wise, great, but I felt let down by everything else. | 2 |
Needs upkeep
.Check in slow. Asked for items for room never received going to front desk waste of Time. Staff not very friendly on this trip. Room door not closing to lock. Needs some maintnnc work. | 2 |
Rooms need updating.
First, when we arrived, was told there was no more valet parking and that I could self park in the garage. And if that was full, I could park at the garage near a different hotel? Who wants to walk blocks at midnight in DC? Stayed at this hotel for two nights with 4 children. Had to book 2 rooms because their policy is no more than 4 people to a room. I was told there wasn't connecting rooms, but when I checked into one of my two rooms, there was a connecting door. Disappointed with that. The rooms had broken doors to the refridgerators, no vending on any floor worked, although when I went to the front desk to complain I couldn't get a bottle of water, they did provide water for free.
The breakfast buffet was excellent. Didn't use the pool or any other anmenties at this hotel, so I can't say anything about them. Was also disappointed that you had to pay 10 bucks a day for WiFi. At a Hyatt, I would have expected it to be free.
We loved DC, the kids had a blast visiting all the museums! | 3 |
Great Stay
My wife and I recently stayed at the Stoneleigh from a Thursday through Sunday. The hotel is in a good location. I was very convenient, and nearby a number of restaurants and entertainment venues. Service at the hotel was very good -- from the valet, to the doorman, to the restaurant. We did have one day when the housekeeping knocked loudly and tried to enter the room, in spite of the "Do Not Disturb" sign clearly hung on the door. Good thing my wife had the flip lock pushed over. I've seen a number of people leave negative comments about the front desk service, but were treated very well, and service was no faster or slower than busy front desks at other hotels. The problem may be that it's a small front desk. There's only room for two people, so if there's a rush of people checking in or out, you may have to wait.
The room in the Stoneleigh was very tasteful, and quite large. The bed was very comfortable, and I appreciated the light-blocking drapes blocking the early, bright Texas sunshine. Free (and quite fast) WiFi was a plus. I just don't get hotels, especially so-called luxury hotels, charging for Internet anymore.
The bathroom in the room was also quite larger. It's worth noting that the large glass is nice, but in spite of a tile step down, I had a problem with water running out under the door. A tip would be to make sure that you aim the shower head a bit toward the inside wall of the shower. That did the trick.
Unfortunately, we didn't have time to check out the spa.
I would definitely recommend this hotel -- particularly if you're there for a performance, to see a game at the American Airlines Center, or even looking to do a romantic "stay-cation." | 4 |
Once was a great hotel.
Location is great...everything else is questionable. Stayed twice in two weeks before and after an international trip. Shuttle from LAX is unreliable...15-20 minutes became over 40 in LA heat. Check in easy. Room had many problems....Sleep Bed did not work, shampoo/body wash dispensers in bath empty (discovered after shower began), no coffee for the coffee maker, leaking faucet on sink that flooded the counter, dirty dishes and pizza box outside the room for hours from previous tenants, expensive BUT ordinary restaurant on site, only other walking option is a Subway. I should have learned on the first stay, but I went back for more. Never again. | 2 |
Very poorly managed, inexperienced management!
This is a gorgeous property but shockingly left in the hands of extremely poor management. I booked this 'resort and spa' for my husband's 65th birthday and had a horrible experience. Upon arrival in our room, we found the room was not vacuumed, carpet had dirty stains, dirty toilet and air conditioning not working (in 100 degree weather). It took them a couple hours to get everything straightened out - replace the thermostat unit and fix the airconditioning unit. We asked for another room and that room was even dirtier so we decided to just stay where we were. Later that evening, I called to speak to the manager to let him know about my disappointment and he wanted to make it up and upgrade us. He had me meet him in the upgraded room to ensure it was to my satisfaction and it was much cleaner than the one we were in so I agreed to move. When we moved, they took us to a different room that was nothing like the one I agreed to after having me go see the upgraded room. At 10 at night I felt I had wasted enough time on the room. By the way, when we were getting the thermostat and airconditioning fixed in our room we had the door open and apparently the General Manager was showing off the other suites on our level to someone else but she never did stop to apologize or ask what the problem was! Further when we did get the air fixed, the housekeeping manager barged into our room with knocking. While some of the problems lie with guests who have no respect for nice things, it falls upon management to ensure that rooms are cleaned and vacuumed and when a problem exists to fix it without being forced to. The porter and some of the front desk folks were really very polite. I seriously hope they get this straightened out. We have stayed and dined in some real four and five star places and this place is no where near the four and five stars. | 2 |
Amazing!
The decor in the lobby and suite was trendy, yet sophisticated and the service was unmatched. I travel very often, and I have to admit that the staff at the Gansevoort Park surpassed my expectations. Chasity handled the reservation process and she was professional, polite and even took the time to meet me when I checked in. I was equally impressed with the level of care displayed by Temara, the director. At check in my room wasn't ready, however, Temara provided me with complimentary cocktail tickets for their gorgeous bar and upgraded me to a larger suite with an amazing view of the city. She made the short wait, worth it. I walked away feeling like these folks truly care about pleasing their guests. I highly recommend this place!! | 5 |
Best Place to Stay
I have been here quite a few times and the service is excellent. You are treated like family and the hotel family goes out of thier way to make sure you are comfortable. | 5 |
Very good experience.
Great location. 1 block from the Metro. Within walking distance to the tourist attractions. Good daily breakfast and it was included as always. Great free WIFI reception. My room was on the 8th and it was spacious with all the amenities Residences Inns have. Staff was friendly. I asked for a late check out and it was allowed. There is a pizza shop right next door. It was not bad. | 5 |
Way overpriced
My wife booked us a room for one night at Travelodge at LAX. For 100 a night, I had higher expectations. It had a pool and pretty landscaping, but lacking inside the room. The room just felt dirty. The bathroom wasn't properly maintained which is my biggest thing in a hotel room. The bottom of the bathtub was stained with some mildew stains in the cracks of the shower tiles. My wife wanted to take a bath but I told her she might catch a disease with her lady parts on the stained bathtub like that.
It still had a tube TV with no DVD player.
they did have a shuttle that takes you to the travelodge and back to the airport, but the drivers pretty much beg for a tip as they tape dollar bills to their console.
Another thing, around 9 in the morning, housekeeping opened our door and started to come inside without knocking to see if we were there.
On the upside, check in is at 12 and checkout is at 12 so at least you are paying for a full day | 2 |
Noisy hotel!
We stayed here for 3 nights, it wasnt expensive and when we checked into the room we thought it was quite nice, basic bathroom but clean and modern with a lovely view. Then we heard the trains! they run right past the hotel and use their horn all the way, this went on from 6.30am until 11pm. on top of that the air conditioning system was really loud and the housekeeper walked straight into our bedroom one day after we had got up late, i was in my pajamas in the bathroom and he walked in and just said 'sorry' and left, he didnt even knock! I reported it to the front desk but didnt hear anything back. The free breakfast that is provided at the local cafe was not worth going to, i took one sip of the orange juice and tasted the chemical they had used to clean the cup with. we are not fussy people but we couldnt wait to leave. | 2 |
Always a nice stay
Its great to always have a place to take my dog at a great price. The rooms are clean and the people who work there are very accomodating. The beds and pillows are comfortable. Will stay again (been there 4 times already).. | 5 |
Nice, but not a hotel
If you want to stay at a typical hotel, this place is not for you. This place is a cross between a hostel and a bed and breakfast without the food. What you get is a room, sink, and a shower. my room (1B) had a double bed, dresser, desk, tv, sink, and shower. It was a cute room. Toilets are shared. This arrangement was okay with me but i was unaware that the shared toilets do not have sinks in them!! They have an antibacterial dispenser, which was better than nothing, but it would have been nice to have a sink to wash your hands instead of having to use the antibacterial lotion run back to your room and wash your hands in the sink.
For what i needed, this place met my needs. The location is perfect. The room in my opinion really only suitable for one. i don't think i could stay here with my husband. we would be in each others way especially when we would be getting ready in the morning.
The bed in my room was not comfortable. i had to sleep with two pillows b/c i would wake up with a stiff neck/back.
Some reviews stated this place was clean, but i found it not as clean. The box frame cover in my room appeared old/dusty and could be replaced. the dresser had a foot print on it, perhaps some new paint would take care of the dirt marks. The shared bathroom smelled a little of urine and it also could use some additional cleaning to remove some dust from the door.
It was a decent place to stay, definitely economical. Staff is really friendly, but its not for everyone. I think you pay a little too much then what you get, but the location is perfect. Please note: There is NO Breakfast served here. | 3 |
Make sure to get a renovated room!
The only reason to stay in this hotel is for its' proximity to USC.
The room I was in had a Motel 8 feel to it - peeling wallpaper, scratchy sheets, old & tired air conditioner, musty hallways. I understand they are currently renovating though, and I have high hopes that this hotel will someday be a better place to stay.
The elevators need some work - One of them would come to the floor, open the doors 2 inches and then close quickly. I would then have to wait for the elevator to be called to a different floor before I could push the down button again. During one elevator ride, it stopped on a different floor and the people got in and it started to close the doors but then stopped. One of the men inside physically pushed the doors closed and we continued on our way.
On the morning I was leaving town, my bathroom sink started convulsing-literally, a cable came down and started spewing out brown liquid while making a machine gun like noise. I called to the front desk and they weren't overly concerned, just said they would send someone up. Ten minutes later, the sink started gushing water. I called back and they didn't answer. So I gathered my stuff and left - wet hair and all (hard to dry your hair when you can't get in the bathroom).
I did check out and let them know about the sink and that the carpet was now getting wet and she again wasn't concerned.
I only ever stay here if I have to be close to USC. For the price, you can stay at a much nicer hotel in LA. Long Beach even - way better hotels for the same price. | 2 |
Hostile experience
Horrible Experience
We were visiting the city overnight and decided to stay at the mayflower for one night. The hotel is nice and the room well kept.
The staffing however at least the night auditor Ellias Secko who was on duty on Saturday night was superbly rude, unprofessional and totally not in the line with such prestigious hotel.
Upon check in we presented our ID and card along with a form that was to be for a lower rate. WEthen checked in with no problem and went to bed.
We went upstairs and about 20mns later start, we start receiving calls from Ellias Secko, the night auditor who simply said the form is wrong and the price is going to be changed. He gave me 3 different prices without specifying what my rate will be. Considering the late hour time about 4 AM; we simply asked him to bill the card on file.
We went to sleep and surprisingly received 4 more calls and we had to go downstairs to answer some questions???? The night auditor starts interrogating us???? Unbelievable.
I end up walking away and reiterated that he can charge any amount he likes and I need to get my two hours sleep before checking out at 7 AM.
I received a receipt under my door with the initial amount, and couple days later saw on my statement that the night auditor charged me about five times the initial amount.
This stay was horrible and we had 0 sleep.
Any staff member who calls guests in their sleep at 5AM with no reason at such a late hour and start loud arguments in the lobby is simply unacceptable. | 1 |
Overpriced and horrendous
Rude staff, crumbling infrastructure - for crying out loud, my room had no closet! Everything was clumsily arranged - ironing board in the bathroom, iron sitting randomly on the floor and the room was boiling! when i called to complain about the heat in the room, i was told to open my windows.. for a minute i could have been in a developing country except this was supposed to be a 4-star hotel in the middle of washington DC.. and don't even bother to use the desk in your room, you're going to sprain your elbow trying to reach a 6 foot desk from a chair that's like a foot high - you would think with all the business travelers that stay here, they've figured out a decent set of chairs and tables for the rooms? When I asked for a human sized chair, I was rudely informed by the moronic front desk staff to bring my work to the lobby.. computer and all... in the LOBBY?! I can't believe I changed my reservation to stay here.. Never EVER coming back. | 1 |
Nice Stay
We stayed here 1 night the first night of a long road trip. The room was clean and spacious enough, the guy at the check in desk was very friendly and helpful. We ended up eating dinner at the restaurant in the hotel. The food was pretty good, better than i usually expect from a restaurant hotel. We ended up having the breakfast buffet the next morning which was pretty good as well. Surprisingly you are not able to hear any planes from inside the hotel. Overall Nice Stay. | 4 |
An o.k. place, at best
We where in Baltimore in mid may.
We choose this hotel because it is part of the Hilton family. However it should NOT be.
Upon arrival, we had no where to park since the hotel has only 2 reserved places on the street, witch where both taken. After waiting 5 minutes we decided to leave our car blocking half way the alley. At check-in, they insisted that we did not have a reservation… you must be mistaking with Homewood Suite or Hampton. I told them that I even made my E-checking. They seemed to have no idea what it was. The manager was eventually called-in. He could not find our reservation either! After a long day, we didn’t need that. After opening my luggage, I pulled out my reservation number. It was finally found. The problem was my E-checking… they had no idea what it was. They told me that it’s like if I had already checked in. I use the same system with 2 different Homewood Suite within the last 10 days… without problem.
The manager offered free parking for the evening (a $25. value). Valet parking seems all that is available, and is located about 3 blocks away, so patience is required.
The room was large and very clean. However this IS NOT a suite. It’s a large room, with a small fridge, microwave, etc … with a curtain separating the 2 areas. In my point of view, calling this room a suite is false publicity. The bed was comfortable. The pillows where of very poor quality, thin and uncomfortable. We asked for firmer pillows – not available.
Breakfast was included. The coffee was exceptionally good and there was Nutella and toast. Bananas where dark green and hard. And there was something called “sunny up” or something like that. WARNING do not eat that, it’s terrible, REALLY BAD. What I suggest is to have your coffee there and breakfast elsewhere.
I have been an Hhonor member since 1996, travelling extensively both for business and pleasure. This is one of the worst experiences ever. This hotel should not be part of the Hilton banner. Try the Homewood Suite or the Hampton instead. | 2 |
Subsets and Splits