review
stringlengths 61
22.4k
| label
float64 1
5
|
|---|---|
Terrible place to stay
The Ramada Denver Midtown on Zuni advertised having queen size beds on Hotels.com. The room had two full size beds and we were told that that was all they had. The ceiling was cracking and peeling. The sheets had small but obvious blood stains on them. The air conditioning was okay at best. It was in the 90's and with the air conditioning on full/max it might have been down to the upper 70's in the room at best. The hotel offered a shuttle service but one day after dropping us off down town, the shutte driver was let go for the day. We had a long walk back to the hotel. When we expressed our displeasure the hotel desk person said she would pick up the fare for a cab to go back down town, since it was only about $4. The meter on the cab showed the fare as $9.50 when we got out. Overall, the place was in need of maintenance and repair. Even though the breakfast was better than expected, I would recommend staying elsewhere. | 1 |
Lack of Customer Service
There were several situations (requesting two doubles instead of a king which they said they didn't have for our entire one week stay and then did?, lack of room cleaning or garbage removal even though it was overflowing, asking for a rollaway - told yes then no, exiting the parking garage where they took my roomkey and if I hadn't thought to get it back we wouldn't been able to exit, having to request the $5 for not having room cleaned every day and then they were not happy to talk it off our bill, etc.) where it did not seem the staff listened or did what they promised. Interesting hotel, convenient location and if reception/desk staff actually paid attention and cared would consider staying there again. Glad there are a lot of other choices in the Denver downtown area. | 2 |
Great stay near the Airport
My mother and I found ourselves needing a place to stay near the airport after our ship docked late in Galveston and we missed our flight. This hotel and the people who run it are wonderful. The driver promptly picked us up, waited for us to check in, then escorted us to our room. After a tiring day, it was much appreciated. The rooms are clean and modern. We had a flat screen tv, internet, very comfortable beds, and two bathrooms (one with walk-in shower and multiple jets). Dinner is available (simple, but good) and breakfast is complimentary. There also is a full bar. We almost wished we could stay longer and have more time to enjoy the room. | 4 |
Great stay
We travelled as a family, and appreciated that we were able to book a 2 bedroom room at the Handlery. The 2nd room was very spacious, with 2 single beds and a rollaway plus a double bed in the master room. The hotel was very clean and comfortable. Good location. would stay here again! We went to San Francisco at a busy time, so all the accommodation was expensive for our size group, so I can't really comment on value for $. | 5 |
Great hotel, great location!
This is a really awesome hotel! Great, central location,close to the Caltrain station, airport, and not too far from good restaurants. The jacuzzi tub was great and relaxing after long days of walking. Our room was really clean, comfortable, and HUGE! Oh, and we made fast friends with the staff. | 4 |
Nice lemon water, bitter charges!
I stayed here a few weeks ago and was left highly disappointed! When we came into the lobby of the hotel, we was really impressed and was looking forward to our a stay. The glass of wine made me feel nice and relaxed and was looking forward to spending a nice 5 days there......Till I go to the room! Wow, I think even hobbits would have difficulty with the size of the room. The walls were wafer thin and could hear every sound and every door banging.... I was lucky enough not to be in my room that often. What really annoyed me most (Apart from paying over $400 a night for a cupboard) was the fact we had to pay extra charges to use the gym and swimming pool and also pay extra charges to use the internet. Why was this? When surely $400 a night is more than enough for your cupboard. Even the food was overpriced, undersized and over cooked.
The only high note of my stay here. Nice lime and lemon water in the lobby :) | 1 |
Nice Decor, but Not the Best Hotel...
We found this place by mistake, as the B&B we wanted was full. The location for us was great and the room decor is wonderful, but the rest left too much to be desired.
I have stayed in "all types" of hotels, all over the world. I am not new to sleeping in hotels, quality, service and value.
The hotel itself is "interesting" architecturally, but unless you get the "right" room, this place is not so good. Frankly, there are too many negatives to type, so I am going to just highlight some.
The developers took a building that is better suited for a warehouse, and "tried" to turn it into a hotel, to cash in on the bustling tourist market of Boston. It "sort of" worked, but mostly didn't work...
There are very few rooms that have a window that face "outside". Most face into an atrium (if you want to call it that. It's really more like an elevator shaft). We had an outside room, so that was lovely, with a killer view of the area, but for 85% of the guests, they look at nothing... Like a POD hotel. Those rooms are gloomy, dark, lifeless. Like a dungeon. The few rooms that face outside (at least ours) are wonderful.
On a positive note, to make up for the lack of fresh air or views of 85% of the rooms, the developers created wonderful little rooms, with really good quality "everything". Our rooms were beautiful. I say "rooms", because we had to move to a different room, because of a noise problem. But both rooms were decorated very nice, very hip, very "now".
We were put into a top floor front side room with a wonderful view. It was great! We thought the lobby was strange, as well as the front desk people; and the elevators were slow and small and the narrow halls that zig-zag all over the floors were strange, but all that didn't matter when we stepped into the room. The decor was great as was the fantastic view!
As we settled in, we were shocked by a terrible rattling sound and a vibration of the ceiling and walls! It turned out, that the heat pump is on the roof directly above the room, and EVERYTIME it turned on, (which was often!) the room vibrated a noisy vibration. Even with my bad hearing, it drove me nuts - so we asked to be moved. The next room was directly below that room, a couple of floors down. You could still hear/feel the vibration! But the decor and view was lovely! So we stayed.
The lobby is very large and cold and sparse, not at all inviting. The guest that were standing around didn't seem happy. They seemed gloomy, like they had been taken advantage of. More like a "motel" feel. It tries to be a "hotel" feeling, but just doesn't make the grade. They have a cut rate coffee bar in the lobby (nothing in the rooms). There are two very slow elevators that service the entire building. The hallways upstairs are really narrow and have the thinnest and cheapest sheet rock on the walls. The hallways felt more like a students "youth hostel" than a relative expensive hotel.
The people working behind the counter were uninviting, not really rude, just ho-hum, like they were too busy sitting around doing nothing, to care about customer service. I understand that it is Boston, and people there have an attitude, in general - but this is a hotel! Guests enjoy having an inviting staff.
The place is actually pretty bad - but the rooms are decorated VERY nice. For me, I need more than that to go back or recommend a place.
My 2¢ | 2 |
Very comfortable A-. Just a few touches to make it an A.
I quite liked this hotel. Pretty comfortable overall. Close to the metro, and lots of fun food and strolling options in Dupont. Also, a nice 20 minute walk to Metro Center on a temperate day. There are a few things though that make it fall just short of an A. First, they either seem to have way too many people standing around the front door doing nothing, or no one at all. I had no one to help me with enormous bag, plus their front door is small, heavy, and awkward to navigate with luggage. Second, as someone else noted below, they ask you for your preference of newspaper. I said Washington Post. Of course, of the four nights I stayed there, two came with USA Today, and two came with no paper at all. You shouldn't ask if you're not going to make an effort to honor the request. Final negative, there's a LOT of hall noise, and you can hear it very clearly. I was near the elevator, and every night, there were a lot of young people going out. Must be close to graduation or something. I was up pretty late working every night, but if I had been trying to sleep, I would have been pretty irritated.
All these issues, except for the thin walls, are pretty easy to fix, and I would gladly stay here again. | 5 |
Good but....
As other reviewers have stated this is not a 4 star hotel. The reason why is the details.
Location:
The location is in the heart of The Magnificent Mile, perfect location and easy access to the "L", shopping, food, cabs, Navy Pier, and a variety of tours.
First impression:
The front of the hotel is actually on the side, not Michigan Ave due to shops below. The bell boy station is on the ground floor while the lounge and check in are on the second flood. The hotel lobby is nice but again is just lacking some details to make it a 4 star.
Rooms:
We were able to check in early and they bumped us up from a petite to a queen. The queen room #923 was still small but nice. The bathroom is what you would expect from a 2-3 star hotel. No counter space at all. Lacks towels (only 2) we had to call daily for more. The fridge has smart tech so if you even move it they will bill you! I was just looking at what they had and they billed me $26! They were nice enough to take it off, so that was nice. The bed was fine and overall the room was nice but again it is the details that kill the hotel. Scratches, paint chips, wallpaper that is peeling, paint touch ups that were a little different then the original paint (lazy), and what I was shocked to see was the cheapest of light fixtures in the bathroom. Something you might see in your garage!
Staff:
We had a nice experience with the staff. As I said very nice, let us check in early, gave us a free upgrade, fixed my bill, held our luggage when we checked out. The staff was great. I did witness a bellboy that was a little rude to a teenage kid who pushed a button in the elevator after it had already been pressed and the bell boy said "it was already pushed why would you push it man!?"...I thought that was a little rude.
The Tip, Top, Tap is now just a ballroom and they must make good money renting it out because it would make a cool restaurant with the views....however, I'm not sure they would have the attention to detail to pull it off.
I would stay here again, but they need to pay attention to the little things to get it right. For me the price and location were right, we were out and about most of the time so we didn't have a lot of time to see everything with the hotel.
Good hotel that could be better.... | 3 |
boutique hotel in NYC
Kind of a boutique hotel, not too big and very well located.
However, the service and atmosphere are just "average", nothing special.
Rooms quite small and a bit basic but anyway a good solution for whom doesn't spend too much time in the room.
Again, great location . | 3 |
Worst place in NYC to stay
The location is wonderful and unfortunately that is best thing I can say about this hotel. The extremely small rooms with even smaller bathrooms is not one I can recommend to anyone for the price. The staff did try to accommodate us, but the skunk like smell, out of order ac/heating units and 4 power outages this hotel was just horrible. I experienced staff at the front desk yelling at patrons for booking rooms through 3rd parties such as Expedia, Priceline, etc. Due to ac/heating unit going out in our room the staff offered to raise the windows, comp our dinner, give us a 10% discount, bring a fan to our room (which too stopped working), and comp our last nights stay in the hotel per the manger (which did not happen). This hotel is over priced & at best a 1/2 hotel. If you want location stay here because that is the only plus to staying at this hotel.
Never recommend this hotel to my friends! | 1 |
Awful
I ignored the bad reviews and stayed here, I figured I just needed basic and I am not fussy. This was a mistake. The shower may scald and freeze you and the taps to moderate temperature do not work. The hotel is full of kids partying who sleep 5-10 in a room, during our stay they kept us up all night and tried to get into our room numerous times (we ourselves had been out partying in a bar and got in a 2am, but even slightly drunk and exhausted we could not sleep). The receptionist could not care less. They blocked our car in and had no idea who the people who had parked around us were or where they were. We stood for an hour and a half in the lobby waiting for someone to move their car. Eventually a car next to us moved and by going up onto the sidewalk and making a 100-point turn we got out. Only plus was that our room did not have bedbugs I guess. Heed the reviews and DO NOT STAY HERE, it truly is a depressing hell hole. | 1 |
Are you kidding me?
So my husband decided to get a deal that was offered for this hotel and well we went there on a Sunday night for memorial weekend, my opinion is the staff is great but the hotel itself SUCKS! I didn't like the room even though they gave us the Penthouse room in the top level, the room itself is very stiff and cold to me, nothing beautiful or comftorable. I dont ever plan on staying in this hotel, even if it was free.
We thankfully had 2 other nights in SD and stayed at Holiday Inn express by solano beach and holiday inn in mission valley, these 2 stays far outweighed the Keating hotel. I do not reccommend this place, NOT worth the cost, not comftorable, not beautiful, not what you think it might be. | 1 |
Game Day Nightmare
My friend and I arrived for the Colts game on Saturday evening after her husband had booked the room 2 months in advance through Expedia. We were told the hotel was overbooked but they were sending us to a hotel 2 miles away that was a three bedroom suite. We were sent to former Section 8 housing that was renovated!! The three bedroom suite turned out to be a three bedroom apartment with paper thin walls. We slept with a chair under the door lock. When we checked in the next night, we were comped beverages at Shula's, but that was all. We met a wonderful couple who made their reservation only the day before, got to the hotel and were given an upgraded room! Don't make a reservtion here even though it has a great location for the Colts games as you too could be sent to the other side of the tracks-literally!! | 1 |
Spacious, affordable, and clean
Stayed here during a quick trip to NYC for a game at Madison Square Garden. Great location for events at MSG. We even parked for free on the street out front of the hotel--it doesn't get any easier than that in Manhattan. Check-in was quick and easy. The room was affordable for the area and surprisingly spacious, again considering the location. The room was updated and clean and featured all of the usual amenities, including awesome blackout curtains. The lobby was also updated and clean. We had 5 people in the room and had no problem getting a cot and extra towels (but it did take 2 phone calls). Unfortunately we slept through the continental breakfast, but we were pleased it was an option at all. Would definitely stay here again and recommend this hotel to others. I can't say the same about Hotel Pennsylvania, which is where we stayed last time. | 5 |
Great Location
The hotel lobby was beautiful and check-in smooth. The rooms are pretty spartan but mine was spotless. Between 5th Ave and Broadway was a nice location, short walks to Times Square, Madison Square Garden, Madison Ave and Empire State Bldg. No restaurant at the hotel but a lot of choices in the neighborhood. Coffee & muffins offered in the lobby mornings but no in room brewer. Ouch! Dunkin Donuts on the corner was great! | 3 |
This hotel is falling apart!
My husband and I recently stayed at this hotel for two nights for the first time. We will not return. We we're put in a room with really bad water damage all over the door. Somebody could've literally kicked our door in because it was so damaged. The carpet barely covered noticeable holes in the wall. There was water tape wrapped around the shower head. The phone outlet (behind the bed) was literally hanging out of the wall. There were two elevators. However, only one worked. The room was dirty too. The sleep number bed was a joke. It was very uncomfortable and it sounded like a vacuum every time the number was turned up. | 1 |
BED BUGS!
Traveling on business for several weeks to Charlotte. Stayed in this hotel on Monday night and didn't notice anything. Last night (Tuesday), I was in bed, flipped my pillow over and saw bed bugs crawling everywhere! So, in the middle of the night I packed up my belongings and went down to the lobby. The hotel staff didn't seem concerned or even apologetic. They gave me another room and sent me on my way. When I asked what was normal Marriott protocol for such events, they said they'd talk with management. Still haven't heard a response back and I'm stuck at this hotel for the rest of the week for business.
Disappointed by Marriott's lack of professionalism. In the very least, they should offer to have all of my garments and luggage professionally cleaned. This is disgusting. | 1 |
just average
This hotel has free parking and great location. The staff is friendly and helpful. I must have gotten one of the rooms that have not yet been renovated. My room was very small with a view of the alley at the back of the building. The air condition was very loud and the whole wall vibrated. The bathroom door was broken but maintenance came and fixed it quickly. He fixed the air conditioner but it was still very loud and the vibration didn't stop even when it was turned off. The room was , for the most part, clean. The floors could use some attention. The bathtub floor was very slick. The rooftop pool and deck were nice. This is a great hotel if you are only going to be there to sleep but if you will be spending any amount of time in your room I would make sure to pay extra for a suite. | 3 |
Theives and Liers
I booked a top level room with a marina view for our anniversary. When I got there the front desk person said that we had been given an upgrade (aren't they good)... the upgrade was a bottom level room, twice the size and right by the parking lot which means that we heard the conversations of just about everyone out there. Not ony that, I paid $17 (sucker) for a cheese platter that was delievered to the room 2 hours after we arrived... I called three times to have the plate delivered to which the same car salesman replied once and again, "Should be right there, I saw them cutting the cheese"... O, BTW that platter consisted of three slices of cheese and 4 blueberries with the same number of cut uo strawberries.. suckers! To top it off, when I complained they told us we would get a credit for our our inconvenience.. that was two weeks ago... checks in the mail!! SUCKERS! | 1 |
Best for Business in the Local Area_DvB
This was a relatively abbreviated stay for business travel, so many of the aspects of a hotel that come to light after 3 or 4 nights were not evident on my visit. Overall this property is cleaner and better maintained than similar hotels in the area. Previous trips have allowed me to stay in several other hotels near the convention center and this seems to be the most up-to-date by far.
My room offered a great view of the city. It was clean and conveniently laid out. The location encourages walking to local attractions like the Alamo and RiverWalk, and the corollary restaurants and other attractions. My only interactions with the staff were the desk personnel who were polite and efficient, but perhaps too aloof. Many people have ideas of what behavior is expected and so they watch and in emulation often create an exaggerated mimicry. So the professional detachment at this hotel resulted in the young ladies I spoke with not making eye contact or asking questions like, “how was your stay in our city?” Training by Gloria Vanderbilt and sociologists for staff who may be college students and likely to leave is not realistic, so complaints of this detail are more for my interest than actual tips for the GM. Still, it is always appreciated when the person checking you out feigns interest in your overall stay and the property’s place within it.
If you are in San Antonio for business, I would definitely consider this hotel. The special rates are competitive and the atmosphere is conducive to professional activities. The hallways are a bit long and the shower heads are outdated, but the other options have a few more issues, and you can always compare prices and amenities online to suit the purpose of your visit (i.e. free breakfast at one of the slightly further hotels might appeal to a family outing). Especially for business and perhaps following a romantic evening downtown, this is nice pick.
Everything was nice, but even with the lovely lobby and wood finishings, I could not pick out anything "exceptional." | 3 |
Great Location
The hotel is nice but nothing fancy. Location is fantastic for shopping, dining and all the best of Chicago. Be sure to check out the Shanghai Terrace rooftop restaurant across the street (at the Penninsula) | 4 |
Great Location, small room
The Cassa is a perfectly located boutique hotel on 45th, near Avenue of the Americas. Our room was clean, but way too small for two persons and had limited drawers for storage of clothes. Still, if all you want is a terrifically located hotel with lots of surrounding restaurants, shopping, subway access, this is the place for you. | 3 |
NOT for a family trip!
Our family has relied on the Marriott hotel and vacation club for more than a decade to always provide quality service and SO many wonderful family vacations and weekends! This is the FIRST negative review I've given a Marriott.
This is NOT a family friendly hotel unless your family is traveling with one of you on business and someone else is footing the bill. It is a great hotel for business or event specific stays (i.e. weddings) and the hotel lobby/entrance, etc. is a beautiful. If you are only going to try and see Fisherman's Wharf, ride a cable car, see the edge of Chinatown... this hotel might work for you. If you want to see the rest of San Francisco and you're not driving or planning on taking a Taxi, it is NOT centrally located to anything!! It took two buses and a cable car to get back from Golden Gate Park. You have to get yourself into the central district to get a MUNI pass. (Taxi is about $9 w/no tip)
The rooms are unbelievably small and are not appropriate for a family of 4 or more. Few rooms have a view of anything but the roof. We arrived a few minutes prior to check-in time. It took awhile for them to find us a double bed (what we reserved) and asked my son and I if we could share a KING?! (I'm his mom and he's a teen?!) It was also a problem that my husband made the reservation and wasn't staying with us?! Even though I provided them with MY Marriott reward card for all payment during our stay?! Really?! NEVER heard that before?! What is this 1954?!
There is only one restaurant on location. It is beautiful. However, it took over an hour and a half for my son and I to be seated and served breakfast. Two mornings in a row. It was over $50. For pancakes and coffee. There were so few staff available it left everyone looking stranded with their breakfast dishes and huge bills. Also, there were two receptions hosted in the restaurant/lounge areas of the hotel. We just saw this passing by, but there are no walls, so if there is an event it bleeds over into the dining area. A tad uncomfortable, especially if you have children who need to eat and just did SF all day! I saw one family absolutely miserable and trying to enjoy a dinner (definitely over $100) in a room filled with over 60+standing strangers enjoying cocktails and hors d' oeuvres! Yikes!
Lastly, the area around the hotel is filled with great restaurants! BUT, be prepared to pay more than $28 per entree. If you walk about three blocks in either direction, you'll find more affordable stuff.
If you have a family, choose a Marriott closer to public transport or with cheaper parking rates. | 3 |
Nice place, modern and very well located
I stayed at the Intercontinental Times Square over one night, for a business meeting. The first room I was assigned was on the 17th floor, facing the street. The room itself was very nice: Large TV, generous size working desk, a decent size bathroom with walk-in shower. All seemed new and clean. However, if you are sensitive to noise, you will find the street-facing rooms somewhat loud as the windows are not sealing off the traffic noise. This is mid-town NYC so noise is somewhat expected if you choose to stay right in the middle of it... But perhaps better windows would have done a better job with this. I called the front desk and within minutes was moved to another room, which they said was "facing the river". The river could not be seen but the noise was gone and I was very happy. All in all, I really liked this hotel - had a good night sleep in a modern hotel with an unbeatable location, if midtown NYC is where you want to be. | 4 |
GO ELSEWHERE!! Horrible Service, Dirty, and bugs
Dirty, and deplorable service!! - There was literally a plastic cup and a beer bottle cap on the floor next to the pull out sofa bed. I have never seen such a thing! There were literally 6 flies buzzing around the room, possibly more - we didn't stay to look. We were literally in the room 2 minutes. We booked a "2 queen bedroom" so that we could have a bed for our 2 kids to share, plus one bed for my husband and myself - however upon arrival, we were told they were "overbooked" even though our room was "guaranteed for a late arrival" - and pre-paid. They offered us a room with a king bed, and a pull out sofa with a mattress that was an inch thick, and we took one look at the filth and bugs, and told the front desk staff that the room was not acceptable, it simply was not what we booked and what we were "guaranteed". The manager (Kelly) refused to speak to me, and refused to speak to my husband, and refused to accept our phone calls (they said she was "too busy" to talk to us. She refused to give us a refund since we "checked in after 6PM (it was 7PM, again- they did not have the room we booked available.) I will take this up with the better business bureau and will warn others to stay away! We ended up leaving and booking at the Courtyard Marriott on Tower Rd by the airport, and had a wonderful experience and wonderful service. Stay away from the Timbers! | 1 |
Good way to park your car, not so good to stay
I stayed here for the "Park and Fly" feature. It worked really well to park the car in their lot, then take the shuttle over to the airport. It was much cheaper than parking for 8 days at the airport. The hotel, however, is really run down. I slept fully clothed and didn't even dare take a shower. Although there was no visible dirt or trash, it felt dirty. | 2 |
Great location for the price.
I was looking for accommodations near the Chinese Theater and saw this hotel. After reading other not so great reviews of hotels around the area I decided to go with this hotel and I am glad I did. This hotel was close to everything and I didn't feel unsafe walking to Hollywood Blvd which was a short walk around the corner. Parking was interesting, very small lot, but secure. Room was clean and comfy and larger then I thought. Good selection for a continental breakfast which consisted of muffins, croissants, toast, yogurt, juice and coffee. If I return to Hollywood again I would definitely say here again. | 5 |
This is a great hotel if you are staying in New York
My husband and I recently stayed at the Hampton Inn Manhattan Chelsea.
From the moment we entered the building, the staff were so helpful and friendly. After a long flight from Australia, it was great to have this kind of welcome.
Our room was good - high up with a view of the Freedom Tower.
Breakfast was good each morning.
The location was a terrific spot - very easy to get to anywhere with several subway stations within easy walking. Lots of restaurants around this area also and very reasonably priced.
Would stay there again.
Please compliment the staff - they are really lovely | 5 |
Welcome aboard
Small and small on purpose. Small can be bad. Think of the back of coach on an overseas flight. But small can also mean efficient. The "Cabins" in the New York Yotel hotel is the latter. Everything you need is there, it's just closer together than you are used to. The rate was about 200 bucks cheaper than anything else I was able to find during graduation week in Manhattan. All in all, a good deal for a pleasant and efficient room. | 4 |
Fabulous
We spent a few days here to take in the beautiful architecture of Chicago. The hotel was great. Close access to the Trolley Bus for sightseeing and may attractions. The room was lovely...nicest place my husband has ever taken me. From the warm welcome of some cold water with lemon in the lobby on a very hot day to the lovely decor of the room, soundproofed for sleeping at night to the rooftop pool. I just can't stop talking about it. | 5 |
Chuck and Ilona
I loved the room and the skill and attitude of the trainer Sam in the fitness center. We were comfortable and well taken care of. The proximity to the downtown area made almost all of our destinations a simple stroll. Great stay! | 5 |
HORRIBLE, SMELLY, NO POOL, NO HOT TUBS>hasnt worked
This was the most HORRIBLE stay! I was disappointed, as the pictures here are deceiving. I think I even witnessed a few prostitutes.....the traffic in and out, all night long. There is no hot tub and If I would have read any reviews I would have never stayed here. It was the worst stay anywhere, I booked a queen room. I ended up with a double bed, in a nasty room. I asked for a different room, and he said all they had available was a king room, but it was 5 dollars more, It was not the fact that it was 5 dollars more it was the fact that they were going to actually make me pay it? I booked the room 2 weeks I was first before the man that got a room tonight? right? no breakfast today, I was there, they STILL have no ice machine. The pool is absolutely disgusting, I was privileged to have a pool view....after all was said and done, we got out of there as soon as I could. Because I was so grossed out, I put all my clothing I had warn in a bag and cleaned them as soon as I got home. I was so worried about bed bugs although I never saw any and I checked. | 1 |
Great location
Its one great hotel, well connected to most restaurants and offices. Good lounge area and courteous staff. Twin towers with many rooms and availability of cabs, ATMs, Cinema and Bus stations in the surroundings make this one a sought after place. | 4 |
nice hotel, very good value but only for heavy sleepers
Pros: Great staff, terrific location, very good value. Rooms are spacious and comfortable. Free breakfast is satisfactory, price is right especially if all you want is a muffin or cereal or a waffle.
Cons: Yes it is right next door to the fire station which was active all night long. I slept through most of it until about 3am then the sirens made it difficult to get back to sleep soundly.
All in for the one night it served its purpose, would stay again but only if I could get a room away from the street. | 3 |
tErRiBbLe ExPeRiEnCe
Can we say false advertisement?? Rooms are nothing like what you see in the pictures, including furniture, deco, and linens. The regular rooms are significantly smaller than the smallest motel 6 room you could ever imagine. The suites are actually twice the size if not bigger. I upgraded to a suite due to the lack of space, graffitti on the bathroom wall, bathroom door, the pipe from the toilet being ripped out of the wall, and the burnt up comforter on the bed. And that isnt even telling you the half of it!!! After paying an additional 30 dollars for ONE NIGHT I was placed in a room with an airconditioner that quit as soon as it finally started working. The temperature in the room was 82 degrees. Once the hotel staff finally got sick of ignoring my calls and came to the room I was then told that I could ONCE AGAIN relocate (move/unpack all my luggage) to another room. Yet again I was refused any type of refund nor did they even try to rectify any situation, not even an apology was given. Worst experience by far.... Do yourself a favor and dont stay here!!!! | 1 |
Great place to stay in a quieter part of NYC
We have just spent the last two weeks at the Affinia Gardens. I was concerned about what we would get after seeing some of the previous reviews. I was pleasantly surprised, the room was exactly as pictured in the hotel photos. We had a King Bed and our daughter used the sofa Bed. We had a room facing 65th Street which was quiet, we were able to sleep with the windows open rather than use the air con. The kitchen is basic but served our needs. The coin operated laundry in the hotel basement was also really convenient. The location is great, a 5 min walk to the subway which was efficient, safe and cost effective. Overall staff on front desk and concierge were very helpful and knowledgeable. We will definitely stay here on our next visit to NYC. | 4 |
Good location
Great location. Very nice 1st and 2nd floor. Rooms need updating but are very clean. Rooms are small but what can you expect from a historic hotel. Only room I have ever stayed in with a double bed. Great place to stay if your just using the room as a place to crash. | 3 |
Outdated
I like the fact that each room has a balcony but the old rusty window sills mean you hear a lot of noise from the street. You constantly hear the traffic even as high as 28th floor. The walls also seem thin and heard next room guest cough, talk, open windows etc... To the hotel's credit they provide ear plugs in the bed side table. Service is good but I'd recommend Rivercenter next door for more comfortable room. | 3 |
Good Hotel but poor service
I stayed in this hotel in febuary 2009. The room was nice, unfortunatly on the morning of our departure the hot water stopped working in our shower. We waited30 minutes before maintenance showed up, unable to fix the issue. I called down to the main desk to see if we could have a late check out due to the problem but were rudley told that we would be charged an extra day if we did not leave within the hour. I ended up taking a cold shower. No apologies were made or compensation. After my cold shower I asked if they could send up some hot tea. Upon check- out there was a charge on my bill for the tea, only after fighting with the front desk did they remove the charge. It was than discoverd that there was nohit water in most of the hotel. This Hotel would get a 4.5 star rating if only they learnt about customer service. Needless to say I am staying there again this weekend. The location is good as well as the rooms, hopefully this time around the stafff will have a friendly and more accomadating attitude. | 3 |
Hit and Miss
This is a very difficult hotel review - some aspects were great and others disappointing. On arrival it felt very dark and shabby chic. Check in was completed quickly and we were directed to our room on the 6th floor.
My immediate reaction was that the room (and the bed) very small. Above the bed was a medieval type canopy and most irritating for me was that there was no bedside cabinet on one side of the bed (it was adjacent to the wardrobe) and no reading light to use when in bed. The TV was in a cabinet and if the doors were open (to view TV) it was difficult to get past. We did ask reception if it would be possible to pay for an upgrade but were told the hotel was full. Other rooms we looked in on our coridoor when passing were considerably larger than ours which was more suited for one person than 2. The bathroom was a good size although the side of the bath was unusually low so it wasn't possible to enjoy a nice relaxing soak because the water level was too low.
The hotel holds a complimentary wine tasting between 5-6pm each evening - this was well attended during our stay. It was a nice touch after a day's sightseeing. There's a lounge to relax with a wonderful baronial style fireplace and comfy armchairs. They also serve coffee in the morning in the same room.
As has been mentioned by others there are lots of down and outs on the streets around the hotel though they didn't cause us any problems. The location is close to Union Square which is good for picking up tourist buses and for shopping. We found a good diner along the road for lunch/breakfast but struggled to find any nice restaurants for evening meals within walking distance.
Overall I would rate this hotel as good, better than average but this isn't an option when reviewing, so I would score is 3.5 out of 5. | 3 |
The gym was nice, the room was outdated and LOUD
I stayed here for 1 night for a conference, then decided to go next door to the Renaissance.
Pros-
Free WiFi
nice gym
good pool
nice staff
bed was comfortable
Cons-
Loud loud loud.
Airplanes overhead- but I have stayed at other hotels in the area and the noise was not nearly as bad. And you could hear everything outside. The insulation must be awful. I turned the fan on full blast to try to keep the noise down
the ceilings are low, making it feel like a cheap hotel
it's like they put an awesome Westin bed in a motel 6 room.
I hear parking was terrible, but didn't try it.
So, after only getting 4 hours of interrupted sleep I was done. I moved to another hotel.
Not the staff's fault that the bones of this hotel are bad. They were very nice at check-in and check-out, and were quick.
For food- I went and spent lots of money at the Marriot across the street. Starbucks and Champions grill. Free wifi in their restaurants and lobby. Good but expensive food. | 2 |
A hotel but NOT a boutique hotel
People must like this hotel for the freebies -- breakfast, cocktail hour. Freebies aside, it is an ordinary large downtown hotel, decorated like a chain hotel. There is no sense of style or quirkiness or small size that I associate with a real boutique hotel or boutique hotel chain. The old historic building was gutted, so there is no sense of history or charm. The lobby is a hodge podge of furnishings and the dining/cocktail area on the subdivided floor above is low-ceilinged and grey color, making it downright uncomfortable. We arrived late and, for convenience, went to the hotel restaurant (which is basically their room-service kitchen). It served up a carelessly prepared flavorless Caesar salad and a Cobb salad with oversalted, grey chicken. Yech! | 3 |
Won't return
My husband stays here probably 8-10 times a year on business. I decided to tag along n this trip and I am disappointed. He is a Hilton diamond member and this hotel is not up to the standard of a lot of Hiltons...maybe a Hilton Garden Inn or the like. Rooms are run down to sat the least. Doors are peeling, cabinets are peeling, floors are stained, elevators shake, decor is old and dated in rooms. I took time to read reviews and a new T.V does not make up for any of this for me. Beds are not comfortable either which does matter. Cleaning people stood outside our room for 20-30 mins this am and talked to point where I could hear them over traffic. Unfortunately I have another 3 nights here while my husband has business. If it wasn't a work contracted hotel I would be gone :( He also now realizes that he will be asking for other approval elsewhere. | 3 |
Perfect for short stay in San Fran
In terms of location, the Chancellor hotel couldn't get any better - (a) just a few minutes walk from the Powell St. BART station (which goes to / from the airport), (b) on union square so very near Westfield Shopping centre and also a nice enough area and (c) on the Fisherman's Wharfcable car route. It's also near a lot of the car rental companies.
Yes, the rooms are small and when you have two very large backpacks that you have flown across the Atlantic you don't have much space to put your stuff, but you are staying in an "old" building with fire escape etc, so in fairness, if you want to stay somewhere modern then you could just do that instead and get a larger room but not on union square. Personally I think that across the states you get to stay in plenty of modern large hotels, so having a hotel with more old-school character makes a nice change.
No tea/coffee making facilities in the room, but there is tea/coffee/water downstairs. The reception staff were very efficient and helpful. There are some nice touches like the bath duck and sweets in the room. I loved the idea of the pillow menu, but I did have to ask 3 times to get my pillow delivered - the first time I asked I was told they were far too busy to deal with me which was a bit rude. I wasn't asking for all the staff to drop everything and rush me a pillow (stat!), I was asking nicely and being given out to wasn't necessary. So I just asked for it to be brought up when the staff weren't busy, but it didn't arrive. I asked again later and it didn't arrive. I asked the next day and got it.
Personally I liked the sound of the ding-ding-ding of the cable car going past, but again if you don't like noise, go somewhere more modern.
The cafe next door (Sears) does good breakfasts and happy hour snacks!
Stay here, it's good. | 4 |
Exemplary staff, facilities, location
One of the very best locations in Boston, this hotel is exquisite and the staff cordial and well-trained. We attended a wedding which was handled beautifully - classy but not obnoxious. The reception food was outstanding. Furnishings and decor are beautiful. A grand staircase in the lobby is an excellent wedding photo opportunity. Their main restaurant is very popular with distinguished service and delicious food. | 5 |
This is my rating AND I stayed in a renovated room!
The location is fantastic and that is where this ends. While you are waiting for your room you are sitting in an open area with hotel Nazis that watch it to make sure no luggage goes in there. They are nasty about telling the guests this. A simple sign could have sufficed. my 5 days stay - two rooms (yes I am a glutton for punishment) had the maid NEVER knocking and opened the room several times a day even when I was dressing. I called the Russian head of cleaning and the woman yelled at me telling me it was my fault for not locking it with a dead bolt. Are you kidding? REALLY. I complained to management who did nothing.
I was not treated as a guest but as an unwanted relative. The renovated rooms they make a big deal about because compared to the non renovated ones look like heaven. They suffice- if you like sleeping with no blanket. They charge you to watch your bags (another disaster). Every place in Times Square is nice and I will be choosing another one. Do not walk- run! | 1 |
Meh...
I stayed here last night, and won't likely stay again. I chose this hotel because it was right near where I needed to be for an interview the next day and I got an alumni discount from my college. I wish I had paid a few extra dollars and stayed elsewhere.
There wasn't really any one thing in particular that made it bad, but a few minor things that added up to make it bad. First, the physical location is great - but it is surprisingly very isolated. Second, maybe it was just because I had just come from a downtown Chicago hotel, but it was very quiet - TOO quiet. I felt on edge the whole time I was there because it was so quiet when I arrived. That said, after I left to run some errands and came back, I found that there were several other people that arrived while I was gone, though it was still quite quiet on the third floor where my room was.
The room itself was decent; I had a king size room, and the bed was quite comfortable, but the rest of the room was showing its age and lack of upkeep. The window opened completely, but had no screen. There were stains on the ottoman, the wallpaper was peeling in the bathroom, the floor was creaky and bumpy, and the Waterpik shower head was so corroded and caked with residue that it didn't switch to any other water flows, despite my best efforts. Also, though I had a non-smoking room, the entire floor REEKED of cigarette smoke; apparently the surrounding rooms were all smoking rooms. I don't quite comprehend how they could completely surround a non-smoking room with smoking rooms and still call it non-smoking, but they did. Also, the first two floors were motel style (rooms opened to the outside), but the third floor, for whatever reason, was hotel style (rooms opened to a hallway), and that didn't help the smell issue, either. Also, after doing a little bit of investigating on Trulia . com, I found out that it is a "red area" (high crime rate), with the most recent being a crime involving a car in the area (I can only assume, based on this info and the sign in the parking lot, that it was car theft or something similar).
All in all, if I ever have to stay in a hotel in this area again, it will not be here. | 2 |
Nice hotel, good location.
We stayed at this hotel for a quick one night get away. It was a nice hotel, big, clean rooms. The location is great, within walking distance to the Galleria. The walls are a little thin and we could hear the neighbors all night, but everything else was great. | 4 |
unbelievably horrible experience $2000 later!
I've never been treated so terrible in my life! I live in Oklahoma. I just used the phone book to find a hotel. This hotel popped up it was close to the cancer center at MD Anderson so they gave us a deal with no taxes if we stayed a month. I got terriably sick and had to call the ambulance to the hotel and was admitted into the hospital. That night my 3 year old grandson's diaper leaked on the sheets. Walker called and was threatening my daughter if we damaged or soiled anymore sheets he was kicking us out. First he tried to lie and say the mattress was stained. Walker was asked to come to the room to look at the mattress there is no stains and we have pictures to prove it! Walker and the district manager decided to kick my daughter and her two small children out in the streets hundreds of miles from home then he went back on his word on the price of the hotel and decided to charge us more than that was initially agreed upon because they didn't like my daughter's attitude after being kicked out. They charged me over $2000 for 18 days and Walker was a complete jerk I told him I was goning to complain he told me to go for it that nothing would happen because It was individually owned. That's my experience with this hotel on 8080 Main Street in Houston, TX. My hope is that no one has to encounter what I have with this hotel. I would like to give credit where it is deserved and that is to the lady in the kitchen. She always greeted us with a smile and willing to lend a helping hand. The gentlemen driving the shuttle were always pleasant and yes full of information. Thank you THREE people on the staff that actually treat people with kindness. | 1 |
Charges on top of charges...
Nice rooms, clean and updated. Courteous service, and great location. BUT, $15 for internet and $50 for parking at a $500 a night hotel? Plus they charge you to use the business center computer to print out your boarding pass? I get more for my money at a Holiday Inn! It just adds insult to injury, and you certainly don't get these extra charges at a Kimpton... | 2 |
disappointed
in Dallas for a vacation so my cousin decided to treat me to an overnight stay at a hotel. I chose I Hotel Zaza since I 've heard so much about itl. We checked-in, went shopping and when we came back to the hotel, one bed was with chocolates - meaning turndown service was done only on one bed when we have 2 beds in the room. the next day, I called reception and asked if breakfast is included. I was told we have a $20 voucher for breakfast. then I connected my laptop to the internet and was directed to the hotel's webpage which showed an "overnight special" promotion for May 11 or May 12 stay that included a complimentary breakfast voucher worth $30, complimentary drinks at the pool and a 50% off voucher for future stay. We didn't get any of those when we checked-in (May 12) so I called the reception about it. The front desk who answered my call told me we would be getting a $50 breakfast voucher instead and that we would have to claim it before going for breakfast.. so we went, but then another front desk told us our room only has a breakfast voucher of $30 for one (1) person. we told her that it is quite odd that only 1 person is getting the breakfast voucher when the room was booked for 2. The other front desk intervened and told us we would be getting the $50 breakfast voucher. we went for breakfast then went back to our room to get our stuff and checked-out. the front desk didn't even say goodbye or thank you. not that we need it. i've been to a lot of hotels and some were not as upscale as Hotel Zaza but the staff were friendlier.
I have to say tho that the bartender @ Dragonfly (indoor bar) was very nice. also the Valet staff. | 2 |
very nice midtown hotel
The location is great. not -ON- Times Square, but just a block away...enough to be quiet. The room was very comfortable with modern fixtures and the bed was excellent.
The staff is very courteous. Not the fake kind, but genuinely caring about making the experience a good one.
The restaurant was not finished when we stayed, but we read the bio of the executive chef and look forward to staying there again when it's open.
This is another great example of getting your money's worth. | 5 |
Disgusting!!
well where to start. When we got to Fort Worth the Days Inn was the only place with vacancy at the time period in that area we were at ( now I know why). They had a dog show, rodeo, Republican event, and Bowling tournament so everything was booked. The room was disgusting bed sheets dirty, bathroom (ugh) I was gagging taking a shower it had hair, snot mold ugh. The customer service was awful. The pool was filthy and had roaches. There was a hooker that usually resides there (how do I know) well we got people coming to our room at all hours of the night we stayed 3 nights. Phone calls for this "cherry" person. I asked for towels and cups they gave us 2 of each there were 4 of us their response was( "didn't you get towels and cups") Awful never will be back. | 1 |
Robbed
I came for the Formula 1 race. I woke up to the window of my Ford Raptor smashed and my race radios stolen. The staff at the hotel did not offer any assistance and were bothered by my request for help. I had to call a locla glass service to come repair the glass. The location of the hotel parking lot was poorly lit and right behind a busy restaraunt. I will never stay there again. | 2 |
Gorgeous hotel, everything else kinda bad.
This was one of the newest hotels i stayed at during my trip, and was quite disappointed. i expected the housekeeping to be a little better. The wi-fi was non existant. And they charge for breakfast. The location to downtown is great, the bed comfortable. Thats about it. | 2 |
Pleased with our choice
Not a 4-star but clean and convenient. Only negative was water in shower going from hot to cold on its own. | 3 |
Pretty good night's stay
I recently stayed at this hotel due to weather conditions and a missed flight connection.
Let's start with the good things. The room is big. The main atrium of the hotel is grand in appearance. Has the feel of an upscale hotel.
Checkin was terrific. VERY friendly checkin staff that were doing a great job accommodating a long couple of lines of stranded travelers. Kept cheerful and kept the line moving. Fruit in a basket at checkin was a welcome. So, the hotel had grand feel and the staff definitely set a very positive tone. Checkout was quick and equally courteous.
The room was large, but overall, disappointing. VERY dated in appearance and furnishings. I had a light that didn't work (I didn't tell the staff, I was only there for 6 hours between flights). There was a strange, somewhat moldy smell in the bedroom. Not overpowering, but it was there.
Shuttle service was very SLOW getting to the airport. I called, and was told 10-15 minutes. It was over 30 minutes when the shuttle arrived, yet the hotel is very near the airport. Not sure what slipped here, because there were a lot of passengers waiting for that shuttle.
I would stay here again for a layover or passing through Charlotte. Staff really set a positive tone. If you can get over the dated decor, I'm sure you'll have a pleasant stay. | 4 |
Not good.
Dirty carpets, hot elevators, limited TV( not much to choose from). We did not eat free breakfast because our friends said the server sneezed over a tray of eggs. Would not go back. There were a lot of motorcycles because of a rally and this caused a lot of noise, but the people riding them were very nice. | 2 |
Great Time and Great Location
I had a meeting in New York city. I come from a small town in the midwest. I was out of my element to say the least. The staff was outstanding and extremely helpful. The location was great. Walking distance to several restaurants, bars and half a block to the subway. I stayed on the club level. The room was in perfect order and had everything I needed. | 5 |
Great location but please fix hot water & elevator....
The location was perfect. The subway was right acros the street. We were blocks from all of the excitement in Times Square, shopping (HUGE Macy's), and food. The room was comfortable and very clean. I thought it was a bit small. However I am told this is normal for NYC. There is free breakfast that was pretty decent. Eggs, sausage, cereals, pasties, coffee, juices, waffles, etc made up the typical menu. The staff was overall pleasant and helpful. Now the bad. When taking a shower in the evenings, the water would fluctuate between hot and scalding. My arm and feet were burned several times and my roommates complained of the same. In the morning, the water was lukewarm if you were lucky. They really need to fix this....this is a lawsuit waiting to happen. There are two elevators and they are extremely slow and stop at random floors although no buttons are pushed. I stayed on the 16th floor and one day after a long day of walking and touring, the elevator literally stopped on every floor. No buttons were pushed. No one else got on. Pretty frustrating, but overall a good stay. | 3 |
Terrible service
I stayed here on New Year's Eve, and was awoken at 7 am by something in our room buzzing. It wasn't a smoke detector, it wasn't a carbon monoxide dector, but something coming from behind the TV. We had to call the front desk to have them take care of it. It took them about 10 minutes to send someone, and then it took that person about 15 minutes to take care of it. I can't think of a worse time for this thing to start buzzing than 7 am on New Year's day, when I've paid twice the normal rack rate for this room. I was very upset and called the front desk to complain. The person was insincerely apologetic. He offered to comp me for the breakfast order I had placed the night before. I was fuming, and ready to leave the hotel but my partner just wanted to go back to sleep. When we received the comped breakfast the next morning, they messed up the order. To add insult to injury, they later billed my credit card for the comped breakfast! The food here is average, the room is average, but the service is abysmal. | 1 |
About what you would expect from a crowded Comfort Inn
Throughout your stay, you will be reminded that you are at a budget hotel. The lobby is drab, the elevators are quirky, the rooms are small, and many of the surfaces are stained. Rooms are fine, but no-fills. In my one-bed queen room, I had a dresser, desk, two sitting chairs, and flat-panel TV. There was also a small, open closet. The ice bucket and coffee/tea service are located in the bathroom, which I found a little unpleasant; there was a hair on my coffee tray, which was not surprising giving its location under the hair dryer. The room was basically clean, but the chair upholstery was stained, there was a faint orange splatter on one of the walls, and the bedspread had what appeared to be a cigarette burn. I opted not to spend extra on a bay view, so I looked out upon a building across a small alley, nothing exciting. Then again, it wasn't hideous either, and it was quiet.
The amenities are what you would expect for a hotel in this price range. You get basic cable, free wifi, a hair dryer, an ironing board, and toiletries. There is no on-site food service after breakfast and no gym.
The service at the hotel is minimal. You will be charged for such upgrades as a cot in the room or a bay view. If you ask for extra towels, blankets, etc. you'll be told to come pick them up at the front desk. Though a basic breakfast is offered, do not expect to find plates, cups, or utensils within a half hour of the end of service. The staff also stops busing the tables very early. Food items are promptly put away at 9:30 even if there are crowds waiting in line. When you check in, you also agree to some weird, small charge that you can later have removed upon request. I detest hidden fees like this, and I believe it's likely that the hotel counts on you forgetting about the small print before check-out.
Though the hotel's neighborhood is fine, there was a sketchy quality to the hotel itself that I was not fond of. You will also be asked to write down the names of all of the guests staying in the room when you check in. I'm not sure why this is, but I found it off-putting. When you key into your room, there is an extended, quiet beep after you open the door. It made me wonder if the front desk tracks comings and goings. The rooms and vending areas are also equipped with motion detectors. Maybe pricier hotels just do a better job at camouflaging these things, but I didn't like the vibe they put off.
At the end of the day, I stayed here because I booked a month-long SF trip at the last minute. This hotel was available for nine nights of my stay in mid-July and the rate of $180/night fit my budget. | 3 |
Classy in Charm City
A night to rejuvenate at The Inn at The Black Olive was just what the doctor ordered. The staff were so kind and generous. They even opened the market after hours for a midnight chocolate craving. They made you feel like part of the Black Olive family. The fantastic aromas of olive oil, garlic and lavender circulated the building making you feel like you were transported to a different land. We were so impressed with the fact that the hotel takes into consideration the environment and the use of all organic and renewable resources. We couldn't have asked for a better nights stay. We will definitely be returning in the near future. | 5 |
I see why the ratings are bad
I stayed here any way after I saw the ratings. Now I know why they are so poor. The front desk staff was less than friendly. When I checked out the front desk person would not even mutter a sound. It was unbelievable! The room was clean, could have been nice however, they put me over the main lobby so I heard the noise of the elevator and front doors all night long. Would I sty here again? Doubtful. | 2 |
Disappointed
This is an airport hotel and should only be stayed at for one night not 3 as I did. It is a clean and comfortable hotel but staff not very helpful as they lost my case and it was only when the tour manager told them to check every room in the hotel that they found it as they were insisting it was not there fault. The hotel is on the outskirts of Boston and the city centre can only be reached by the metro which is not far away but on a very busy dark road. Cost of drinks exceptionally expensive and breakfast which is not usually available to guests very poor. Juice in bottles, rubbery scrambled egg, cold crispy or burnt streaky bacon, toast which took ages in machine but lots of unhealthy Danish pastries and croissants to choose from, Tea and coffee good. Only one member of staff available to serve behind bar with long queues for drinks, when another member of staff was asked to assist it was obvious he had never worked behind a bar before as he didn't know where the glasses were which were hanging in front of his eyes. | 3 |
Red Roof Rocked For Rock 'N' Roll
We're local but stayed at the Red Roof Sat. night before the Rock 'N' Roll Marathon to avoid the traffic stress. The race starts on the "main" side of downtown but finishes at the Alamodome near the Red Roof. Upon check-in, the desk clerk asked if I was in the race. When I said "yes," he offered a late check-out without my having to ask. At no additional charge, mind you. Also no charge for parking which was nice! Race start was 7:30 and the Red Roof had breakfast going by 6:00 which made it easy to grab something on the way out the door. They also offered water bottles and bins of fruit both before and after the race. Paid twice the price last year to stay at the Grand Hyatt (not including the GH's $40 valet parking fee) where the staff was rude and unaccommodating. Much better effort by the Red Roof and can't thank them enough!
On the downside, I might disagree with the "Downtown/Riverwalk" description as the hotel is on the "other" side of downtown, and I don't think there's Riverwalk access from the Red Roof. It's not far, though. | 5 |
Great place for NYC stay
Hotel Chandler was a great place to stay if you want to be central in NYC. The good price and location were key for me. Also the pictures are true to how the rooms actually look. My air conditioner did break at one point. I went out for about an hour and by the time I got back it was all fixed. Great customer service. | 5 |
Pricey but worth it
At 1,200 rooms, this is not a boutique hotel. But it is a nice place, in a great location, and it can handle those big crowds. We arrived about noon on a Friday and they had 6-7 stations open for check in. We were able to check in that early but were assured that our room was ready and it was no problem.
Room was clean and the bathroom was great--this is definitely my first review where I commented on the bathroom. | 4 |
Cockroaches!
Stayed Dec. 2012 with my 2 sisters. We've been staying here every Dec. for years. But never again. First day tub did not drain after 1 shower. Only 2 towels, Desk said that they would send up more but never did so had to go downstairs to get towels, coffee cups. Same thing every day and saw other people having to get towels from the desk. With reservations for 3 people wouldn't you think that they would supply 3 towels? Had to jiggle handle of toilet so it would quit running until final day when it couldn't be fixed or flushed. Then saw giant cockroach in our room. Floor was never vacuumed Wed-Sun. New plastic liner was never put in ice bucket even though we left the top off the bucket. Cheap rates, great location but not worth it! | 1 |
Nice Hotel. Nothing Special. Great Golf.
Meh. I planned for months for my husband's 50th birthday and our 14th anniversary getaway.The hotel was practically empty. I upgraded to a concierge floor room for $90+ more per night. I would never do this again. Breakfast was one hot item (either a southwest egg roll type thing or some really awful oatmeal "puck" and yogurt, bagel, pastries w coffee and juice. Nothing to write home about. And they start picking it all up at 945am so they can shut the door at 10am on the dot. We had a glass of wine each evening in there as well. The room is the same size on this floor as on any other so for the extra cost, I would not choose to do this again.Typical room. Nothing special. It was clean. Nice to have two closet spaces.
The hotel is a car ride from anywhere. If you don't rent a car, expect to pay BIG bucks for a taxi. A taxi to downtown cost $65 one way. We knew in advance and only went downtown once as we were at the hotel for my husband to enjoy the golf courses. He loved both of the courses. If you are a golfer you will love them! Stop by the Palmer Grille Club House for $2 beer specials in the afternoon. Anything other than a beer or wine request and the bartender will look at you like you have 3 heads. HOWEVER, all the employees were VERY cordial. I must say, cordial only goes so far when you are expecting something special.
The pool area was completely empty each day (September 30 - Oct 5). The supposedly heated pools were not heated at all. They were freezing. So while my husband played golf, there was absolutely nothing to do. I had already spent a day at the shopping mall. Yawn. I really wanted to enjoy a swim and perhaps a cocktail by the pool. The pool bar that was advertised as opening at 11:30am each day was never opened on any day. There was a sign directing guests to ask someone in the cafe for a drink.
I spent a great deal of money at this hotel for only four nights. Worse, I can't get any of those days back. There was nothing glaringly wrong with the stay at all - it just wasn't in any way special. Bottom line, there was no discernible value. I wouldn't return.
(I could write so many more details such as the garbage can outside our room collecting rain water from the ceiling, the numerous emails prior to our arrival to the concierge only to reserve the golf and restaurants myself...but it would take too long and I've already chalked it up to a very forgettable experience). On a bright note, the concierge had chocolate strawberries sent up the first night for our anniversary (after he asked what kind of wine we liked to drink). The strawberries came the second night too. I think that was a mistake. When I thanked the concierge, he had no idea and didn't know the champagne was not delivered at all. He did send it up the 3rd night). Everything felt disjointed.
OH and before I forget - we arrived the day the golf doubled in price. From $65 a round to $125 with NO discount for hotel guests. Great courses, poor value. | 3 |
Radisson Disappointment
We have stayed at various Radisson hotels throughout Canada and the United States. However, this property was disgusting. It was dirty, dingy and really could use some money to upgrade its facilities. In addition, try and find it. The signage was terrible. There was a little Radission sign that was upstaged by a Holiday Inn sign. The fellow at the front desk was the one saving grace. He let us check in early and gave us a small welcome gift. He also offered great suggestions for places to eat. | 2 |
Let's sleep in the lobby
Have stayed before and our experiences of this hotel could not have been as extreme.We arrived at 2am with a party of 18 people only for them to put 4 persons per room with only one double bed - we had booked this venue months earlier .When I refused to accept the situation the staff became very rude and non communicative.I then requested that the seven people in our party who did not have beds to come back downstairs.at that stage I requested that they change into their pajamas and sleep in the lobby. I asked if we could then have seven roller beds delivered to the lobby so that we could go to sleep.By this stage the gentleman behind the counter became even ruder and more hostile.We were left another twenty minutes before seven new room keys were thrown across the counter at us.The people already settled into their rooms one and a half hours earlier then had to get up and change rooms.We were treated rudely and when I queried why we did not ave rooms I was told that because I had booked seven rooms on motif.com that they were not obliged to honor a third party contract- I steadfastly refused to accept that and told them that as far as in was concerned my contract was with them- such an unnecessary situation considering they had the rooms that we had booked all along available.
Our three day stay continued to be plagued by issues and finally out of frustration we made contact with the manager who gave us one room as a late check out as a goodwill gesture.
A week earlier my review had been very different- we will not stay here next year with our party when we return to Los Angeles | 1 |
Dirty!!!!
This is a flithy hotel. the hall ways are dirty. looks like it hasn't been vaccuumed in a month. The bed spreads are dirty. The pillows are comfortble but thats it. The TV only has spanish channels that come in. The reception area is nice....thats it. The hotel staff is friendly. Hope I don't end up with bed bugs. Stay next door at motel 6, you'll have a better night sleep. Can't believe you put your name on this hotel HOWARD JOHNSON. Such a disappointment. | 2 |
Great for extended stays
I stayed for an entire week at The Redbury while on business and the extra living space and kitchen area was definitely a bonus for the extended stay. Here are the details: the kitchen has a sink, microwave, Kuerig coffee maker and a small mini fridge, the sitting area has a comfy couch and several chairs with a flat screen on a swivel, the bedroom has ample storage, a ceiling fan and the bed was nice and soft, the bathroom sink area was a little cramped but the shower was amazing. My only gripe about the hotel was the noise from the courtyard on certain nights, but that can be drowned out by turning on the bathroom fan or running the a/c fan. The staff was super friendly and helpful. I'd stay here again. | 4 |
Great service, nice rooms....
My buddies and I did a weekend trip to Seattle to watch NFL and the Seattle Seahawks. The Fairmont Hotel in downtown Seattle was our choice to stay for the weekend. The main reason was that I received a discounted price as I am a Fairmont's President Club Member. Having said that the value I received was far in excess of even the regular room rate. The service was attentive and the staff was friendly.
The rooms are exquisite decorated.
Only two issues were noted. One was minor but the other was not so minor.
The first one was the room I stayed in had an issue with the room safe. The locking bolt was extended out and the safe was not reset and therefore I could not lock my valuables in the safe. I called for service and a hotel engineer came to my room in a reasonable time and attended to the issue and apologize for the inconvenience.
The second issue was my buddy complained (albeit to me and not to the hotel) that he noticed that there was slight blood stains on the bed sheets. He noticed the stains the morning after the stay. However as mentioned he did not report it to the hotel.
Based on my past experiences staying at Fairmont operated hotels, had he reported it to the hotel staff, it would have been attended to promptly.
I enjoyed staying at the hotel and would do so again in the future. | 5 |
they have some service issues
I was a little surprised that they started charging for parking, when they didn't last year. Also, the sign in the garage says that parking is $14 per night, but they insisted on charging me $15. Just a small thing, but annoying. Also, I am thankful that the room had four coffee cups in it, since three of them still had food residue on them...obviously not cleaned properly after the last use. Makes you wonder what else they did not clean. I am a Hilton HHonors Gold VIP member, but I had to ask twice for the bottled water that is supposed to be included in the room for loyalty level. For a hotel that is pricing itself as upscale, they are not delivering upscale services. There is a Sheraton Suites down the road that was offering a similar room, minus the kitchen (a suite), for about $100 less a night. I think I will stay there next time. | 2 |
Simply Amazing!
Just stayed at Peninsula New York and my experience was absolutely amazing! The staff was so thoughtful and attentive. My room was flawless, clean, comfortable and the bed and pillows were so plush. The highlight was my visit to the spa. The women's relaxation room is one-of-a-kind! I also recommend room service -- try the oatmeal and fresh berries! I seriously can't wait to return! | 5 |
Not during rodeo, and not ever again
The worst hotel experience in a long time. I searched hotels in the med center area on hotels.com because i was visiting a family member at MD Anderson. Already a sad, stressful time and the hotel made the experience that much worse.
Not hotels.com nor the hotel write-up indicated it was nightmare rodeo time. road closures and detours. It took 40 minutes to travel 2.2 miles. Horrible front desk service, rude and aggressive parking security, and parking was a nightmare. Or should I say non-existent. Huge property and completely full due to hotel leasing out spaces for rodeo. They advised after 11pm it would get better after the rodeo was closed for the evening. That was so helpful when i was checking in at 10pm.
Huge confusing complex, no valet parking and not even the front desk could tell me where exactly my room was. They just knew the building nbr. Then you walk in the hotel and it is old, dirty, beat-up and one of the elevators didn't work. The others were a rough ride and we held our breath on each ride. The room was decent and the air worked. That is all I can say nice about our experience.
When I confronted the manager, he didn't have much to say. Since I was one of many in line to complain I gave up. No concern, no concessions offered, just a bad night.
At $187 for the evening, it was a complete disaster. Choose any other hotel but this one. | 2 |
Good Location & Quality service
This Marriott is perfectly located on the Magnificent Mile with everything within walking distance. Rooms were clean, standard size for a big city with nice view. Front staff was pleasant and helpful. It is quite busy but it is a large hotel. Overall, perfect experience. | 4 |
Average hotel, below average area
When we were first walking to the hotel I felt intimated by the area, lots of homeless but they never bothered us and we soon got use to them. The hotel is a stone throw away from Powell street (tourist area) and the cable cars, there is also alot of homeless there and they do bother you looking money round this street. The Hilton hotel and a starbucks is beside this hotel and a hostel and nice Indian restaurant is across the road. I wouldn't feel safe walking around the hotel area at night but walking from Powell street to the hotel was fine. Staff were very friendly, hotel itself was fine. | 3 |
A below average Courtyard
I've stayed at dozens of Marriott hotels and six Marriotts in Chicago. This is below average for a Courtyard. It is not as good as the downtown Renassainces, Residence Inns, Fairfield Inn or the other Courtyard. It does have a good location (two blocks from Grand El and one from Michigan Ave).? The staff is well trained and friendly. The beds are good. It is clean. But the rooms are small and old. The furniture is worn and small. The bathrooms are small. It reminds me of a London hotel room. I'd recommend the other Marriots, the Radisson Blu or the Silversmith first. | 3 |
Great Staycation!
We recently stayed at the Motor City Casino Hotel for a little local get away. There saying is "Millions of miles away, right down the street" and that couldn't be more true. I absolutly loved the room. It was so lush and decorative. The bathroom was absolute luxury with a very deep tub and seperate rain shower. The was a very well stocked mini-bar. Also, we were on the executive floor which gave us access to the conceriege lounge. We had continental breakfast and hor d' oeuvres in the evening. The hotel is not in the best part of the city but you never know it once you enter through those hotel doors. You get transported to a mini-paradise. Perfect for a couples getaway. | 4 |
Villa Florence-Noisy and outdated
I just stayed four nights for business at the Villa Florence and was very disappointed by the aging decor, broken furniture and view of one of the ugliest walls I have ever seen. But worst of all was the noise! Rooms that face out to the street get the full force of the Union Square craziness, and rooms that face the interior get blasted by industrial size air conditioners below echoing up the narrow alley. My wall air conditioner functioned as a conduit to bring the noise straight into the room, so I had to stack pillows in front of ti to sleep. I tried to switch rooms, but they showed me three other rooms, all of which were worse than the one I had. The desk chair in the room had the fake leather hanging in tatters and was impossible to sit in. The carpets are worn out. So the locatio is great right at Union Square and with one of my favorite restaurants on property, Kuleto's, but I would never stay there again, especially not for $270 a night. | 3 |
Great location, cool lobby, good value
First time at the Hudson, was in the City by myself and the location was great. The rooms are small but for myself that was just fine. | 4 |
Top notch customer service from desk staff to shuttle driver
Arrived in morning and front desk personnel was pleasant, attentive and accommodating. Wasn't sure what to expect, since TA reviews are all over the place. However, in my opinion, the decor is very pleasant...open, airy, a bit modern and inviting, with an adequate amount of seating. There is a full service breakfast available although I arrived around 10:30am which is after the service was closed and the staff was cleaning up. However, coffee was available and appreciated. The check in process was smooth and I certainly appreciated the staff checking me in hours before the official check in time. My room had double beds and when I walked in it appeared spotless. The business center is located just beyond the lobby and separated by a wall. Now it is not in a 'room' but has two computer kiosks (excellent connection speed) and a printer. The exercise room was much better than most hotels and not at all crowded when I was there. Spent some quiet time lounging in the outdoor pool area until the grounds crew came with the garden blowers. The shuttle driver was very friendly and available to take me to and from my meetings in the area. By the way, the shuttle doesn't leave before 7am. So if you have an early morning flight and don't have a rental car, be prepared to consider other transportation options. | 4 |
So your Going New York
Well if your going to New York and want to stay some where central and excellent service dont come to Holiday Inn midtown. The Welcome staff, tour desk and porter staff are so rude it is a shock after a 21 hour flight. I was told by the tour desk how stupid i was for traveling alone and that no one on any other tour would talk to me. Well i have news, on other tours i came accross amazing people from from amazing cultures. This person even had the hide to attempt talk me into canceling the tours and just doing broadway shows and watch the yankees. the reception desk just cut you off when u explaining a situation or asking about the arrangement of travellers cheques. The restautrant staff were under dress and not in uniform on am duty, they even had the hide make me have my breakfast in my hotle room. how boring. i have food allergies so i took my ceral etc , the restaurant told me i was not welcome with my ceral.. I want to know from Holiday inn management what was the harm with eating my ceral and paying for soy milk in the so called restaurant. The porter staff were abrupt to say the least and made a international travellet have shivers up your spine.
And what about a fridge in your hotel room, this 2010, or will that break the budget??
Oh I must let you know i visted the Fairmont hotel how nice the staff were, very welcoming to new york, assisting with directions to central park and ammenties. trust me the next time i go to new york i will look at staying at the fairmont.
The room detailing could use some attention, especially those dirty windows. | 2 |
Central Location, Clean and Good Service
We recently stayed in a suite for a personal weekend. The property was centrally located to restaurants, shopping and entertainment. Our room and the common areas of the hotel were well-kept, clean, and tastefully decorated. The bed was not as comfortable as we have experienced at other Hyatts of similar category. The fitness center and pool was rather large and well-equipped for a Hyatt. The only downside to the fitness center and pool during my stay was that there were a large number of unsupervised children playing on the gym equipment and in the pool area. I think the high number of children was due to the fact that the city's winter lights festival was going on during my stay. From a liability perspective and to ensure that adult guests weren't bothered, I think management could have done a better job of asking unsupervised children to leave the gym and of enforcing the "adults only" pool hours.
The service was good--everyone was friendly, responsive and accommodating. They did a good job of recognizing my Diamond status on check-in. The main criticism I have about their Diamond amenities deals with the breakfast. My partner was sick during our stay and so we asked the front desk staff (who conferred with their managers) if we could order our Diamond breakfast to our room. We were told that we couldn't order the breakfast to the room and that our only option would be the offerings in the Regency lounge. The Regency lounge breakfast was basic with no hot offerings. Management should revisit their policies on how they treat their most loyal customers. Allowing Diamond members to have their breakfast delivered to their rooms would go a long way in making their most loyal customers feel more appreciated.
Because the service and property met my base expectations for a Hyatt Regency, I gave them an average rating which I think is quite fair given my experience with various Hyatt properties. Overall, it was a nice stay and we would return, but not on a weekend when the hotel will be overrun with children. | 3 |
The Drake Is A Good Place From Which To Explore Chicago
I recently attended a two day business conference that was held at the Drake. Although I didn't have too much free time to explore Chicago, I would not hesitate to book this hotel for a family getaway to this beautiful city. First, the location is ideal. It's a short walk from the Magnificant Mile and you can even walk to the famous Navy Pier or stroll down to one of the beaches on Lake Michigan. It might be an older hotel, but I found my room to be clean and comfortable, with a couch, chair, workable desk, hi def television, and wonderful pillows on the king-sized bed.
There are quite a few restaurants in the area, including Gino's East for original deep dish pizza. The hotel staff is friendly and eager to please. When planning a trip to the "Windy City,"
the Drake is a good choice from which to explore its many charms. | 4 |
Needs some attention
Check-in was flawless and the agent was very friendly and helpful. Free parking is available. Marina view was decent (though many rooms seem to only be partial views). They have a restaurant and bar, though I did not partake. Rooms had a hair dryer, toiletries, iron and ironing board, and flat screen TVs. A coworker also staying there had a much nicer and cleaner room (king marina room, with a full dining area), but not all rooms meet what I consider the doubletree standard.
The room was in serious need of upgrade (chipped vanity counter, cracks in the outdated bathroom floor, needs re-caulking in the bathroom, etc...). That would have been fine if the room had been thoroughly cleaned, which it was not. I did not shower there, as the shower had grey spots all over the floor (which a little bleach would have taken care of). One of my pillows had a booger on it, which left me with the impression that the bed sheets (or at least the pillows) had not been changed or washed in a while. The other bed had hairs on it. It was clear that both the curtains and shower curtain had not been cleaned in a long time either. The phone and TV remote were sticky. It was hard to fall asleep because I felt the room (and the beds) were not properly clean. I expect more from a doubletree and was thoroughly disappointed with the cleanliness and outdated nature of my room. | 2 |
Pros and cons of a landmark hotel stay
I stayed here for my second time in a decade as a captive hotel-conference attendee, but found the hotel to have the usual pros of an upscale historic property -- and one located at the heart of Chicago's Loop -- and the usual pros and cons of a big convention hotel.
I was placed, for some reason, on a Hilton Honors floor, so my room was huge, pretty, beautifully maintained, and very comfortable, with armchair, windows that opened (though facing the El train), multiple HDTV channels, big bathroom with nice lotions (though no robes), and, upon request, a coffeemaker. The long and nicely furnished hallways assured that the room was undisturbed by neighbors. There were extra charges for wifi, parking, minibar, etc. Despite the conference crowds, the desk and room service staff were fast, competent, and friendly.
The public rooms are turn-of-the-20th-century elegant, all carpet and gilded ceiling. However, with conference crowds milling about, one's focus was more on avoiding being trampled than on admiring the decor.
While I did not try the well-known hotel restaurant, a quick room service meal was good. On the other hand, drinks and dinner at the informal bar-restaurant off the lobby proved frustratingly slow and mediocre. The hotel's lower level has a Starbucks and informal cafes and stores, which come in handy when the weather is too terrible to venture out. However, it is worth it to make the effort, since Chicago is full of wonderful eateries and shops. | 4 |
Very pleasant stay
We managed to get a very nice deal for this hotel. We stayed there for 4 nights. The hotel is brand new and the staff is very welcoming. The room was quite small but with everything you need. Special mention for the bathroom, decored with taste. We also had a fantastic view on the empire state.
One advice, for elder people, i won't really recommend it as form thursday to sat night, the hotel becomes a giant club, and it can be noisy... | 5 |
Great location, decent value
The Wellington is at a great location between the Theater District and Central Park. Carnegie Hall and Carnegie Deli are steps away. Easy walk or cab ride to Times Square and 5th Ave shopping. Restaurant and bar at Molynos are nice. Like many hotels in NYC, the rooms are small and the elevators a bit creepy.
However, our stay did come with trouble in the bathroom. The nice bell man who showed us to our room noticed the toilet making noise, and he advised that the jiggle of the handle would take care of that, no problem. Turns out there was a problem. A couple flushes later we had water all over the floor! I'll spare you the details, but needless to say an over flowing toilet is the last thing you want at 2am! Maintenance responded promptly to minimize the inconvenience. | 3 |
Good Trip
Nice hotel. Valet, check-in smooth. Carl upgraded us to a huge two bedroom suite. Clean hotel. Slightly dated decor but could be art deco! Breakfast was good and my family of four we satisified. Great stay and would go again. Nice hotel. | 4 |
Getting pretty tired...
I stayed here for business last week. Let's cut to the quick. The reason I gave the low rating is because of peeling paint on the walls. Not good. The other thing is that it is noisy. Diagonally across the street is a large entertainmen venue. The Ringling Bros. circus was going on. I could actually hear the ringmaster's voice from across the street inside another building in my room on the 4th floor! The street traffic noise was rough. I realize the hotel can't control the amount of noise, but they can control how much of it gets into rooms. The appearance of the meeting rooms were average, at best. Now for the high points. The staff at the hotel were great. Absolutely no complaints there. But it wasn't until I got home that I realized my bill was screwed up. I called and I'm still waiting to make sure it got straightened out on my credit card. | 2 |
Our stay at this hotel
My daughter lives in San Antonio and we visit frequenty and we stay at this hotel often,however, stayed in this hotel 8/11/12 in a suite and the pool was dirty and cloudy. dogs were barking and kids were running upstairs from our suite at night. The person behind the desk her shirt was so wrinkled what a a bad impression. The place was runned down and diety looking we will not stay in this place again, No free internet service and they could not resolve it A/C not strong enough to cool both rooms | 1 |
not clean enough and noisy
I stayed at the Renaissance Hotel for a business trip recently. The room was not clean - stained trash can by the desk and hair in the tub. The noise of the trains can be heard throughout the day and night. | 1 |
Beautiful Hotel Great Location
We were originally only going to stay here for two nights and then move over by the Air Force Base for my sons graduation but once we stayed at the Sheraton Gunter Hotel we just had to stay there for the rest of our trip. The hotel is historic and absolutely gorgeous and right in the center of town by the riverwalk. The pool was closed for the weekend but it was cold anyway in January so no big deal. The front desk upgraded us to a bigger room and matched our price for the rest of our stay. The staff in the lounge area on the 12th floor were pleasant and gracious the entire stay. Loved this hotel! | 5 |
just terrible never again
first issue is there is no parking at the hotel nearest pay parking is a block away . not the best area to be walking around with your luggage a block at night. homeless and pan handlers hanging around the front door. someone was smoking marajunia smoking in the staircase. The beds had a sheet a thin blanket and another sheet during a freezing windy 39 degree night. the heating system kicked in at 4 am as loud as jet engine. the bathroom door didn't lock or even stay closed. there was a metal plate on the floor going into bathroom that when u steped on sounded like thunder. wake up call was an hour late. The staff was nice. i find it a shame that Best Western would put thier name to this hotel | 1 |
Could it get worse?
PLEASE do not believe these other reviews. My husband is currently staying at this vile "hotel." Flop house seems to be a more accurate description. Upon arrival, the room was 100 degrees. The towels had remnants of men's hair on them. The fridge needed to be cleaned. The sheets appeared dirty. What a welcoming sight! Upon waking up, he had to borrow the iron AND ironing board from reception. Apparently the ENTIRE hotel uses these two items. Wi-fi SUCKS. Also, to top it all off the continental breakfast was coffee and bug juice, err, orange juice. This is because the key that stores all the food broke off in the lock and this was the best the manager could do. As for the manager, my husband is convinced he killed the prior owners and quietly took over. It is impossible to find another room right now... DNC is coming to town. However, as soon as he leaves, I will be calling the main office demanding some type of reimbursement. In short, RUN, RUN AWAY!!!!!!!!!!!!!!!! | 1 |
Subsets and Splits