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Do not waste your money!
This was by far the worst hotel we have stayed in "on the riverwalk."
The room was disgusting! The carpet in the room was beyond stained and due to be replaced or in need of a deep cleaning. I wouldn't even walk around barefoot in the hotel room. There were pretzels on the floor from the previous guests that had been overlooked by the cleaning crew. The parking was a complete joke. We have a Ford Flex that we couldn't fit in to any of the parking spaces that were provided (given there were only 2 available). We had to park in the "contract parking" which I was very hesitant to do because there was so much junk thrown down there that appeared to be trash.
Had we not have had our kids with us and a ton of additional items for them we would have left and gone elsewhere!
This was an awful experience and I will not recommend this hotel to anybody I know. Way overpriced for what we got. The pictures on the internet are very deceiving. | 1 |
Convinient and friendly
My family and I stayed at this hotel on Nov 3rd for 6 nights.
The location is very interesting. It is on the Marina where the USS Constitution is located. It is walking distance to downtown, you just have to cross this small bridge and you are there. I used to go shopping for groceries at Trader Joe's located in Cambridge, only 7 minutes from the Hotel. It is a beautiful drive along the river and MIT Campus. The closest shopping Mall is only few minutes from the hotel called Cambridge Side Galleria. You also have the option to buy groceries or go to CVS by walking about 10 minutes. There are few restaurant around the area that are walking distance. If you travel with children there is a small playground only 1 minute walking from the hotel and a newer one about 1 mile walking from there.
The property itself is a normal residence inn, nothing different. I was a little disappointed that the one bedroom apartment did not offer a real size stove, only two burners. Which wasn't too bad if wasn't the fact that it did not have oven, so I had to heat up my pizzas in the microwave.
The bedding was excellent and so the shower.
My kids loved the pool area, although small they had a great time. It was always very clean.
The breakfast was fair and the service very good.
Night social was nice, but I have to point out that one night they offered stuffed cabbage and bread. It was delicious, but since it was stuffed with meat and rice, I heard people saying that they did not eat meat and they couldn't eat, I saw people eating just bread. I think that it would be a nice touch if they would offer a vegetarian option as well. The server Luis was very nice and always trying to help people requests. Thank you Luis for the great service!
Overall this Hotel is a great option for the strategic location and for the wonderful staff. Ah, one more thing the front desk director Lenette Miron is super friendly and helped me above and beyond searching for places to take my toddlers while my husband was in the Convention.
If you need help finding places she is the person, she will google right there at the desk and give you all the info you need. She is Terrific!!! | 4 |
Too Hip for Me
I'm a 30-something business professional and found Aloft to be a little too hip even for me. The minimalist modern decor didn't really do much for me. The lack of noise insulation meant I could hear the person above me walking around all hours of the night. There are no box springs on the beds so they are very firm, almost to the point of being uncomfortable. Lastly, the A/C unit is very loud on high. Now I'm still giving it 4 stars for the Phoenix airport location since it's pretty tough to find a decent hotel in that area. Next time I'll probably stay at the Holiday Inn Express in the same area. | 4 |
Scam on Parking
I must admit the hotel is in great shape and the location is very good. The thing that angered me was that I had to pay $56 to park my car for 24 hours (not including Valet tips). We were in Indy to watch the Colts game and decided to spend the extra money to use the Valet parking and were told the cost was $35. My wife called the front desk and asked if we could leave our car until the game concluded and they said, "Yes, that is no problem at all". We then had our car brought around so we could put our belongings in before check out. Again, I asked the Valet if it was ok to leave our vehicle until the game was over, and again he simply replied "yes, no problem". When we returned, they asked how I wanted to pay the extra $21 for extended parking. They had TWO OPPORTUNITIES to inform us that there would be an additional parking charge! I thought this was VERY DECEPTIVE! If you include the tips I gave to the Valet I paid $63 TO PARK FOR 24 HOURS! I am not a negative person and write many more positive reviews than negative. | 2 |
Thumbs Up
I recently stayed at the Affinia Dumont, and held a private suprise party in one of the banquet rooms there. The service was amazing, particularly the help I got from Paul Yorio and Christa Vagnozzi. Christa was in charge of planning the party, food, alcohol, timing, etc., she was so helpful in making sure we had everythign we needed and made the extra effort to make sure the suprise went off without a hitch. Paul went above and beyond and took care of some things I could not as I was leading the guest of honor to the suprise. The stay was also excellent, the rooms are clean, perfect size, and have spectacular river and city views. Call Christa for a party, or stay there! | 5 |
Good quality and a good price beats overpaying downtown
Overall the hotel is nice but not up to usual Omni standards. Staff is very polite and professional. My room faced the pool on the first floor. A bonus was 15 foot ceilings but a negative was that the sliding glass door did not block out the traffic noise on the freeway. Internet was pay except for hotel program members. Nothing within walking distance of the hotel so a car is mandatory for this location. Downtown and S. Congress St. are only a few minutes away so location is good, especially compared to prices downtown. Hotel parking is free as well. | 4 |
Great weekend in DC! Modern Hotel, friendly staff!
Stayed at this hotel over the weekend. Very clean hotel, modern interior with a cool swanky lobby. Walking distance to most monuments. The hotel bar/restaurant was very modern (Bill and Emilio of the bar good guys, gave us some knowledge of where to go at night). Happy Hour with Kimpton from 5pm-6pm in the Lobby was nice with free wine and beer. Rooms are very modern with platform bed; however not lit so well. They should add more lighting near the closets. Bathroom has a modern cylindar shower that sticks out into the room with frosted glass for privacy. Great street view from most all rooms as well. | 4 |
Great location, staff, facility
We are frequent visitors to San Francisco. This was our first stay at this hotel and I was pleasantly surprised. Our room faced the pool & hot tub garden area which was great because there was absolutely no car noise. We enjoyed that the hotel is walking distance to restaurants and shopping. The staff was very gracious and friendly. | 5 |
Nice Hotel
Overall, a very nice hotel. Beware - the restaurants are not always open during posted hours. Staff are friendly. Hotel is clean and quiet. Well maintained grounds. | 4 |
It is a sad place
We were put up here by the Hastings Law School because it is near by. I could manage the environment but the hotel in a few words is sad and dumpy. It is very dingy. In our room it was impossible to work the AC without a loud clamour and similar noise echoed from the bathroom fan. There was no light on the desk (although they were kind enough to bring us one). The remote didn't work (but they also replaced it). There were three hangers in the closet and no safe (and warnings about thefts on Trip Advisor). It just felt like an old SRO (single room occupancy) from a by gone era. The bed was clean and a bit lumpy. The staff were incredibly nice to us and really tried to fix things for us. I feel sorry for the people who work there.
The restaurant also tried to serve a ten dollar caesar salad with iceberg not romaine. The wine was lovely and the wait staff attentive. We were supposed to stay for three nights but left after one to find something not as dumpy. Just know what you are getting into when you go here.
It really needs an entire makeover. | 1 |
galleria
this place is a dump. our room was beyond dirty, my dogs are cleaner. I pulled the covers back on the bed to find a large amount of hair,so I called the front desk and asked if the bedding could be changed and was told I could come down and get new bedding when I said that was not acceptable, she stated she would see what she could do about it. About 20 minutes later she arrived with a sheet and an attitude that was anything but pleasant.She stripped the bed down throwing everything on the floor, changed the bottom she with another that had hair on it, She then picked up the blanket and pillows and walked out the door leaving the dirty sheet she took off the bed on the room floor. While waiting for a call from the manager, We discovered BLACK MOLD in the gasket of the freezer. We left and still haven't heard from the manager, "STAY AWAY FROM THIS PLACE ITS A HEALTH HAZARD. | 1 |
Fabulous new hotel!
We recently enjoyed a weekend in Chicago and stayed at the Radisson Blu Aqua. We had a fabulous time at this outstanding hotel. The property itself is absolutely beautiful. It's ultra modern lines are very visually appealing. The Gold Lounge is a treat for the eyes. The rooms are also clean and sleek, with wood floors instead of carpet, and luxurious bathrooms. The outside area invites you to come sit and relax. Comfy chairs, a fire pit, even an area for "bags" are centered over a lovely view of Chicago and the lake. The outside of the building seems to mimic the waves in the lake. Indoor and outdoor pools are available, as well as a jacuzzi and workout facilities. To go along with these outstanding facilities, goes an outstanding staff. You can tell much time was taken with staff training as all are so very welcoming and solicitous of your needs. The location of the hotel is excellent. It is walking distance to Millennium Park, State Street, the Chicago River, and Michigan Avenue. If you're coming to Chicago you definitely have to check this hotel out! | 5 |
Terrible Experience - Dog Taken from Room by Management
While the hotel premises were in great condition, and the location was superb, the hotel management, staff, and service was downright appalling. The hotel prides itself on being "pet friendly"; however, upon returning to the hotel after an evening exploring some NYC sites, we arrived to changed door locks and no dog. In fact, our dog was stuffed into a tiny cardboard box with no water in some conspicuous back office, and we did not provide this consent. Our tiny dog was stolen from our room and mishandled to top off the entire negative experience - she had a scratch on her eye.
We were obviously upset, and rightfully so, and rather than apologize to us or make things right, the hotel management yelled at us and threw us out of the hotel at 1:30AM. And, they did not give us a refund. We have never before been treated with such disrespect and unprofessionalism at any hotel around the world. We should have been called before some stranger enters our room and takes our dog, and we should have never been thrown out of our hotel for demanding answers and justice for a ridiculous experience.
As such, an attorney has been hired to deal with the maltreatment and stealing of our dog, in addition to the lack of customer regard and utter disrespect exhibited by the staff and general manager. Several employees should not work here after this awful experience. | 1 |
L.A. icon
My husband and I spent 4 nights here from June 27th through July 1st. We have stayed here many times. You can not ignor the design of the hotel--it is unique and as far as I have seen there is nothing else like it. Inside, there are several stories with restaurants salons diners and shops. The hotel itself is almost a maze inside, with escalators and stairs starting and ending, It is actually fun to walk around in this hotel. I had just had surgery at USC hospital so it was great for me! The staff were all very pleasant and came right away when we called. The management is so good--they actually gave us a room with a built in shower chair fridge and had a microwave waiting for us prior to check in. We love the fresh fruit and sandwiches at the Health Winner--and it was reasonably priced. There is also a great little pizza buffet next door to the Health Winner and of course our teenages have always loved eating there. I don't think there is a bad view in the entire hotel. We were on the 26th floor with a great view of the pool (which is just beautiful). The rooms do show a little wear but not bad. There is always something interesting at the hotel. There happened to be an anime-con at the hotel while we were there and it made for some interesting photos! All in all an amazing hotel with positive, helpful staff. | 4 |
Disappointed
I rented a room for a night at $71. I called the hotel the night before to confirm that I was checking in 8:30pm the next day and would like to have the room til 3pm (I needed to get ready for a 4pm interview). The man at the front desk said that the late check-in was fine but that I would have to check with the front desk on the day of check out to see if I can stay later. The following day I arrived in Boston and followed the hotel's directions to take the "white shuttle" to the Inn. I was waiting on the the street for about 20 minutes when I called the hotel to ask about the shuttle hours, it took 3 transfers to finally get an answer.
I arrived to the hotel and asked the front desk person about a late check out. The receptionist said to ask the morning clerk. I was handed my keys and took the elevator to my room. The halls smelled of cigarettes . Once in my room, the walls were thin and the shower wouldnt stop running. The bathroom fan is also very loud.
The following morning I asked the clerk about a late check out. I was hopping they would be lenient given my story about not having much money and being in the Boston area for a job interview (I had been job searching since January). The clerk had no sympathy for my situation and charged me $79 EXTRA DOLLARS for the 3 extra hours I would be staying over checkout. I was hoping for a little more flexibility and understanding. Sadly, I was disappointed. | 2 |
Comfortable room, close to many attractions, reasonable rates
We found Club Quarters online while researching our 4 day summer stay in Chicago. What a great place, comfortable, easy 2-3 block walk to the Double Decker bus stop at Willis Tower Sky Deck attraction and a 4-5 block walk to Michigan Avenue attractions. | 5 |
Small rooms, great price, excellent location, friendly staff
My wife and I spent a week at the Club Quarters in San Francisco recently. We will return. The rooms are a bit small but we spend little time in our room Bed was comfortable, bathroom big enough and the unlimited supply of water (bottle it yourself) on each floor is a good touch and a cost savings for those of us that go through 3 or 4 a day.
The restaurant next door provides breakfast and their are many excellent places to eat nearby. It's within walking distance to the Ferry Building, cable cars, Chinatown, etc. | 4 |
fair stay!
the first time i stayed i really didnt like what we got... we got the room right beside the pool! and the room felt wet...and muggy. but this time we got a room higher up in the building and i enjoyed it. the beds everything was much better! i would stay again. the location is great to get anywhere. taxi was under 6 bucks everywhere we went! | 3 |
Not a fan
I stayed here for work a couple of months ago, and it was horrible. To give you an idea of the ambiance, it was like someone bought an old motel, then went to the Standard in LA, and said, yes, that is what I will do, only to fail miserably. I slept with a chair propped up under the door, the old air conditioner and bathroom only revealed the dodgy former self of this hotel. Also, the paying issue was a pain. My firm booked the room for me on our corporate card. Instead of notifying anyone of their policy, I showed up to be told that they could not put the room on the corporate card because I myself did not have it in my possession. They then said that they faxed my firm to get authorization, but when I came back the following day, both people that I told them to fax it to denied receiving the authorization fax. It was just a mess. I travel a ton for work, and this has never-ever been an issue before. The little hipster elements do nothing to help the overall experience, in fact the giant photo of a girl looking over my bed just creeped me out. The ambiance of the walk to the room is something like low-income housing meets a motel by the hour. Also, I wasunexpectantly running late from my meeting. Instead of helping me get my stuff out so I could check out - bag right by the door ready to go, they said no and charged me for it. Never again. | 1 |
Location for this price CANNOT be beat!!!!
Let's be honest, you're going to NYC to see the sights and the city, not to sit in your hotel room. If you a savvy traveler like my self all you're looking for is somewhere to stay that is perfectly located, clean, has a nice staff, and is within a college students budget, making New York Inn the place you need to be. I have visited NYC quite a few times before, but I have never stayed anywhere that has literally gone out of their way to make sure that my stay was pleasant and that I had absolutely everything I needed. The hotel is tucked away, primly located right on 8th avenue. When you walk in you are happily greeted by someone working at the front desk. There is no elevator so you do have to walk up a narrow, somewhat steep staircase, but people, this is New York City, if you're looking for that kind of service and convenience you better be ready to pay the big buck$$ for it. The rooms are rather small, but like I said before, you didn't come to the city to sit in your room all day. The only time we spent in our room this whole trip was to sleep and to shower. We were given a complimentary breakfast of bagels, croissant, and toast every morning, can you say free food! There is free wifi in every room and a computer available for your use at no cost. You can't get that anywhere. Every morning while leaving the hotel the staff asked if there was anything we needed help finding and made sure to answer any and all of our questions with great knowledge. I will definitely be staying at New York Inn any and every time I'm in New York from now on! | 5 |
Worse than camping
First, I must say that all of the clerks were pleasant to deal with. That was the highlight of my stay.
I stayed for four nights and had pre-paid using Priceline so I was locked in. I can only describe this hotel stay as the worst possible place that I have ever slept. Probably just one step above sleeping on the streets.
The first room I was given (on the 3rd floor) had a very strong urine smell that overwhelmed me as soon as I walked in the door. I asked to be given a different room. The next room smelled as if someone smoked a whole box of cigars in it 5 minutes before I opened the door. This, in what's supposed to be a non-smoking hotel. Finally, I was given a room that smelled very strange, but the least offensive of the three. It was a sweet smell, but strange. I can only compare it to what I think a chocolate chip cookie that had been soaked in chemicals would smell like. I figured it probably wouldn't get any better, so I tried to make the most of it.
The blanket on the bed had a cigarette burn in it and the stitching on the comforters was coming undone. The room was moderately clean, but I didn't look too closely for fear of what I might find.
The exhaust fan in the bathroom sounded like a Gatling gun.
The windows would not lock, no matter how hard I tried to get the locks to engage.
The doors have security locks, but the door in the back was broken. Always
had red & green lights on and didn't require a card to get in.
I suspect that there were many illegals living here based on observations of the number of people that were staying in one particular room near mine.
On a couple of occasions, I witnessed people hanging out their room windows smoking cigarettes.
If you make the brave decision to stay here, make sure to bring your own supplies as you only get soap.
I asked to get a replacement key once and she didn't ask to see a photo id, just the room number.
The last day I was there, there was a dead roach in the hallway leading to the back entrance of the hotel.
All in all, a hotel that probably has worse accommodations than most prisons. Do yourself a favor and stay somewhere else. | 1 |
Another GREAT stay!
Love love love this hotel! I have stayed here several times on both business and personal trips and now that I am in the military, came back to Chicago twice in the last year and stayed here both times. Great location and fabulous service. Thank you Jennifer K! for all you have done for us on this trip. We just checked in for four nights and know it will be another fun stay. Will be back again soon! | 5 |
Worse service ever!
I probably need to preference this review by stating that my stay here was during Comic Con and so it was next to impossible to find a room anywhere and every hotel was charging ridiculously high rates. Paying way above what is probably the normal price probably raises my expectations. But, with that being said, customer service was horrible. When I called for a shuttle from the airport, they told me 10-15 minutes. 40 minutes and 3 calls later they finally picked me up. Worse yet, the front desk manager was not very apologetic about it at all. The next morning when I went down to get coffee at 6:30 am they hadn't made fresh coffee since the night before. (I guess they weren't expecting anyone for breakfast!) The room was a pretty standard room but a crazy layout. If you are sitting at the work desk the door to the room won't open! When I checked in the HD channels didn't work on the TV. The power went out and the internet was down for about an hour. The rooms were clean, but the elevator and the halls were filthy. | 1 |
Great for business visitors
Right near the airport. Neat, clean, comfy beds. Every room has has a fridge and a microwave. Really convenient. we were not there for business. We were on our way further and needed place to spend the night. This was easy to get to and was worth staying there. | 5 |
Not the best in Downtown
Stayed on a work realated traing, so did not pay myself. This hotel is great if you are their for work realated issues, but not for vacation or leasure. It is not in good area of downtown. The rooms are fine, good veiws of city etc. | 3 |
Ok if on a tight budget -- they skimp on the details
I was recently in Houston for a volleyball tournament and our team stayed at the Marriott near Hobby airport. While the rooms were clean I have a few complaints:
1: The towels are not soft . . . think sand paper
2. The breakfast buffet is $15 . . . while I realize you may want to be one of the FEW hotels in America not providing free breakfast, .. . Seriously - $15 for a bagel, fresh fruit and yougart???
3. The hotel carries no coke products (pepsi -- no thank you)
4. We had a late playing time on Saturday so after my groasly expensive and not very good breakfast, I went to the pool patio to read. There were no clean towels available either in the pool or workout area.
5. Internet was only available one day while we stayed (2 night stay), and then upon checkout I was charged (rewards members are not to be charged for internet)
I could go on . . .but why?? I won't stay at this hotel again . . . I expect more for my money. On a positive note, I was on the top floor so I didn't have to listen to footsteps over my head . . . just airplanes. | 3 |
Great Hotel
I travel all of the time and I am in Austin once a month, this hotel has always been one of my favorites, the rooms, pool, hot tub, no smoking rooms are all very important.
You can not go wrong staying here. | 5 |
Don't have high expectations
Two good things first-Stephen, the door man, and a view of the Wedding Island. Here's what wasn't: Our confirmed reservation was canceled when our son with the same last name checked in before us. We weren't given a mini-bar key and were then told we had to come back to the desk to get it. Our room wasn't made up by 3 in the afternoon. The hallways on the 12th floor are really hot due to the open atrium. The valet took forever to get our car. The valet was so backed up, and wedding guests so delayed, the wedding we were attending had to start late. A sleeping woman in her nightgown was on the floor in front of our door Sunday morning. The river flooded the ground floor overnight, so restaurant service. And it was expensive considering the shenanigans. | 2 |
Great Location but need some improvement
The hotel has a great location in the hotel circle close to all the major attractions that you visit as a tourist, has free wifi and free parking, has a great occupancy was what I saw when I stay there last week, but need a lot of improvement in the rooms, it's old and needs a new fresh look | 2 |
best kept secret in SF
This unique trendy motel was perfect for what we wanted. moderate price without selling our first born child. It is across from the Zoo, has some great little breakfast eateries within a block, the ocean is close, rooms are clean. There is even a little childrens playground and jucuzzi on site. Chester, their employee was awesome--polite and a very pleasant man that was willing to help with directions and city info---also this place is right on the train line so you can get into the city pretty fast and cheap--$2.00 per adult and $1 for kids 5 and over. The train noise really didn't bother us despite what others have written in reviews--We will come back in future travels from Oregon. | 5 |
Not the best neighborhood
If you just need a place to crash for a night with absolutely no features, this place works. I read a review which said the bath towels look like they are used to wash/dry your car. This is correct. Expect no frills at all. Needs to be updated, but then again I didn't come for the décor. If you have kids, be careful with the tv (assuming your works), as channel 115 is hardcore porn.
I booked for 5 days and bailed after 2. The area is not the best. Just driving there from Scottsdale, I saw two people in parking lots holding conversations with invisible people. The rest of the crowd in the area is generally on the same level.
There are a lot of obviously cracked out street walker women wandering around - some talking to themselves. They don't bother you and will pretty much keep to themselves. The problem is the drug dealing out of this place. There are several "residents" who are running shop out of this place. Expect buyers & sellers to come and go at every hour of the day and night. Some of these guys get pretty heated, and you can hear their conversations because they walk the perimeter and balcony, waiting for their "stuff" to arrive. I bailed out because I was afraid of being mugged or shot due to the dope dealers. Normally I can hold my own, but as I came here unarmed, I wasn't comfortable staying in the area. | 1 |
Fairmont Seattle Fairly FABULOUS
Arrived a little early for our room ...no problem they said come back later and leave those heavy bags and we will have things ready. It was a wonderful room and a splendidly grand hotel. It was perfect for my daughter and I to have a brief visit. The concierge directed us to an ideal place to eat ..Lola's greek inspired and sooo good. Try the Mai tai drinks. We had visited the spa but at 5.oopm it was bad timing as every square inch of water space was occupied by an exuberant, happy yet remarkbly well behaved youngster. Note to self go to the pool after 9.00pm or at 6.00am. This was my first visit to Seattle and the USA and the Fairmont made everything feel that much more special. In particular the flower display was incredible, full of rich purple and bronzes.and the coffee pastry shop on the street was Brill!
Hey Fairmont if ever you want to offer me a job visiting your hotels I would love it !
We had been offered a courtesy car if we wanted to go on the undercity tour but when we requested a car for our trip to the ferry depart it was not really possible hmph wonder why.
I would go back in a heartbeat | 4 |
Expectations surpassed
The hotel was fantastic and immaculate! The staff was very accommodating and eager to help with any needs we may have had. I would reccomend this hotel to anyone, if you are on the fence, book your stay now. We looked for hours before taking a chance on this hotel and it was well worth it. Jessica was most helpful and eager to help. When this staff tells you they are happy to help,you can tell they mean it! | 4 |
It works.
I stayed overnight in August 2012 for a football game. The price of the hotel is comparable to others in the area and I found the value for what we got to be great! The location is FANTASTIC! It was 5 blocks from the stadium, and a block to the Epicenter. The room was nice and clean, the bed was comfortable. There were a total of 10 pillows in our room which I found amazing for a hotel, but they were all super soft and squishy - maybe a mix of soft and firm would be better.
Included in our stay is free use of the YMCA which is at the hotel complex. We did not use it because we didn't have time on Saturday and Sunday it is closed, but I think it is a good thing to point out.
Parking is ridiculous! I was charged $16 by the hotel to park overnight in the shared lot below the hotel. Most other lots I have used are $10 and under. I was even more upset by the price to park when we left the garage the next day, our total only came to $5.50! Apparently it is cheaper to park there during the weekend, but the hotel does not price accordingly.
Overall, I would stay here again. | 4 |
Not a hotel for a business trip
I've been booked in here by my business travel implant at $200 per night and it is not good value. The room is tiny, tatty and very dated. Air con is rattling and no secondary glazing in the room. There is absolutely no refreshment in the room - free or paid for. No mini bar, tea or coffee facilities or even water - only tap water. Wifi drops out more than it is on and the desk have no international plug adapters to lend out, even with a deposit. The security is questionable. Anyone can walk straight off the street up to the upper floors. A security guard is in the lobby but has not questioned anyone approaching the lifts and given that the first 10 floors are student and rented accommodation it doesn't feel like a hotel. When I complained at reception the first question was whether I had paid directly for the room - surely this is irrelevant! | 1 |
Great place to stay if only for one day
Of all my trips for business to LA this is the first time I've stayed here. How many movies have I watched with a scene shot in this hotel? wow. Very nice lobby, great local jewelry store at the lobby level. Staff were very nice and helpful. Had breakfast in the lobby, the buffet was sufficient had had something for everyone, even preserved duck eggs for those of you who like such things. Is the hotel starting to show some age, yes, but my room was nice, it was great to have a mini suite which was very well furnished, very comfortable bed, bathroom, living room. | 4 |
Worst service ever!
The personnel had multi identities. The waiter at dinner time was also a bell boy or a doorman during day time. The same as the manager or whatever he was. Housingkeeping is almost non ecxisting unexperieced waiters, cracked and chipped glasses unacceptable for a 4 star hotel. Construction is going on and the windows are blocked by a white cloth so the workers don't show from the street, bathrooms smaller than the ones we have at home. The information desk could not give you any information exept the receptionist Anna that could only tell you about the tours available. Thanks but no thanks for the prices charged. | 1 |
Great hotel in New York City
The best overall hotel I have ever stayed in! Nice clean hotel with outstanding staff that was very acccommodating, friendly, efficient, happy ... every one of them from the bell hop to the front desk (Kathy is the best!), to the restaurant staff. They all made my stay very enjoyable and I will be going to New York quite often and will be staying here. | 5 |
Don't Stay
The description on the website did not match what we found upon arrival. The door to the lobby was dirty on both sides...mind you, not just a little dirty, but filthy. The lobby smelled of urine and the hallway to our room smelled bad and when we got to our non-smoking room, it reeked of smoke especially the bathroom. The bathroom floor and the furniture in the room was very sticky. We reserved the room at the Park & Stay Rate so we could leave our car parked there as we traveled to see our son graduate basic training. We were asked to fill out a paper saying what flight, airline and time of arrival to the Charlotte Airport so we could be picked up. We arrived early andI called the hotel to inform them. The lady at the front desk said the van was on it way. He did not arrive for almost an hour. It took us 10 minutes to get to the airport when we left the hotel. We were waiting outside all that time. All in all I would not stay there again. | 1 |
The London is AWESOME
We have had the pleasure of staying at The London NYC many times. The London boasts wonderful food, top notch service and great rooms, not to mention the splendid location. I can not see myself staying anywhere else while visiting New York. | 5 |
Very Tired Hotel
I was unimpressed with this hotel. When we checked in it was raining, the street in front of the hotel was blocked off b/c of construction and we went into the back entrance.
Everyone was very nice but I was turned off at the decor of everything I wanted to check out before I even checked in.
Coming and going was annoying me b/c of the contruction in the front of the hotel door.
There was sand and dirt everywhere and my shoes were a mess.
If you can find another place to stay you should do that!
Not a pleasant experience. | 2 |
Save your money!
I was disappointed with this hotel. It was very expensive, and then they nickel-and-dimed you to death: a charge for the internet, a charge to use the treadmills and weights (!!?!). Plus, IMO, the atrium (of which they were very proud) looked like a prison complex). The staff and service, however, were great--which is the only reason I'm giving it 3 stars. Save your money--and stay somewhere better!! | 3 |
Just another business hotel
We came here for a small family event, sort of a reunion. We picked the Waldorf because it has an important place in my family's history. We were disappointed with how the hotel is maintained, very disappointed with the indifferent service. On the plus side, the rooms and baths are large. The location is amazing. This wonderful old place deserves better care. | 2 |
Great Location and facility, service not so much
On booking we thought the young ladies seemed quite helpful. But on viewing the website they did not advise us of all of their special deals and discounts. On asking about taxes (as we are not local or national) they said they had no idea which was clearly incorrect as on receiving our bill at the end (by the same young ladies) all of the taxes were specified and identified - and they must do this all day every day.
The location is awesome - quiet but really close to the city - and not on the flight path - and the military flights nearby do stop about 8.30-9.00pm.
The decor is older - but adequate and very tasteful - as is the general motel decor. Great bonus of a fully cooked breakfast included in the beautiful dining room with great harbour views. though not if you're paying $120 per night though.
The walls are thin so if you have neighbours there are no secrets - and no sleep if they are noisy - especially on weekends. Gymnasium is great with some free classes.
But the service is poor - the staff in the dining room are well past it don't seem to be happy nor enjoying what they do and are almost outright rude.
We were out for the whole day and came back and our room wasn't serviced. We called the front desk. 1/2 an hour later a guy ( we later found out was maintenance/grounds/security combined) appeared with a couple of towels and glasses. Way less than half the towels etc they normally get. There was no apology, offer of doing the room, discount or anything. In fact the guy refused to take away the old towels, glasses or rubbish - as if it was beneath him.
So overall, awesome location, good facility, but poor customer service.
. | 3 |
Wonderful staff
We have been treated wonderfully. The moment we stepped out of the cab someone was right there waiting for us and they let us check in early (about 630am). The servers in Cafe Fleur were pleasant and helpful (my elderly mom uses a scooter, very hard for her to walk around) and the food was pretty good too. Had afternoon tea at The Bond and the staff there were just as wonderful making our tea time a pleasant experience. The staff at Langham are the best! Everyone has been helpful, polite and very friendly.
We had one incident, our water temperature was too hot (no cold water at all). I informed the front desk and they sent up a maintenance guy to check things out then left to work with the engineer to figure out what happened. By the time we woke up everything was fixed. I received two phone calls to apologize for our inconvenience and was told we will be compensated. They were on it and I appreciate their efforts to make us feel comfortable. | 5 |
stay only if it is convenient
When we checked in our room was freezing, they sent maintance to fix heater, but within an hour it broke again, so they had to give us a new room - which was also freezing but once the heater was turned on it was okay. The rooms are nice with comfortable beds. They are lacking in table space and electrical outlets. They was only one trash can (a little inconvenient). It is located right off the interstate so that is noisey and it is in an industrial area. The hotel itself is difficult to get to - I would not stay there again - only because it was out of the way and not that great. | 3 |
Gorgeous Boutique Hotel with exceptional service
I spent one night at the Talbott and was sad to leave. A friend put me up there on a recent trip to Chicago and I was thrilled with their choice. The hotel is in a great location, steps to Nordstrom rack :) The lobby is beautiful and our room was massive, with 2 queen beds, a desk, and an Mac Mini attached to the TV. Wifi was complimentary and so was ice service to the room in a fancy ice bucket. I didn't want to leave but hopefully I will stay there again. | 5 |
4 star for the price, but nothing special
Clean, inviting, and an excellent location on the water. RIGHT on the the water. Any closer and you are in the harbor. Location is EXCELLENT. But this same hotel 20 miles inland would be 3 stars. The location is the 4 star hero here. No special attention or extras. Kudos to the friendliest valet and housekeeping staff in the world. Meant for the convention trade, next door to the convention center.
Business Center is in lobby is nice and offers free boarding passes for flights. Free internet in the "pubic" areas, for a fee in your room.
Marina Kitchen has a great breakfast buffet, not too bad at $25. The thick, sweet bacon and cinnamon buns are almost worth the money alone, but it comes complete with coffee and juice and made-to-order omelets, fruits, baked goods, meats, and specialty items! We also had dinner there late when we arrived (11pm).
The pool area has nice fire pit areas and is awesome, but offers no view as a large restaurant is in front of the pool and blocks the marina. Very "tropical" looking pool area. Nice work out facility. No spa. Go to the Hyatt next door for the spa (the Hyatt, a taller building, has a true 4 star lobby, and a great view at the top of the Hyatt bar - go next door for evening drinks).
The room was ample, clean, and had a great shower. Nice bath products, but not 4 star. The bed was a bit soft for a 4 star room.
Nice balcony overlooking the harbor. Request a room overlooking the harbor in the NORTH TOWER. The South TOWER only has a few balconies. The NORTH TOWER has almost 100% balconies. Ask for one facing the marina. The other view is of the city, nice, but we prefer the marina.
Must dos:
THE ZOO, the USS Midway, La Jolla (if you have a car - go snorkeling with the harbor seals), the harbor cruise, dinner in Little Italy or the Gaslamp district).
THIS is a super city. HAVE a great time!
My opinion, book it at $250 or less and you have a "deal." | 4 |
OK but keep looking if others available in this price range
Avoid Room 808. The A/C unit is so loud I had a bad night's sleep even wearing earplugs. The bed seemed smaller than Queen and was so soft I kept falling into the middle (shared with husband).
Of course it's a perfect location, it was clean and the staff was nice & friendly. Good cookies. I had no trouble with elevator availability. No room in fridge to store anything as it is packed with expenside goodies!
Construction didn't bother us. Cost of parking is a rip off but what isn't in downtown Chicago? 2 concierges gave wrong (or maybe not the best) directions on which bus to take for a museum trip. We got a print out with the correct bus info. from concierge #3.
Pool is small, nothing fancy but my young son was happy.
Go to West Egg for breakfast - it is fantastic!!! | 3 |
Disappointed !!!!
I have stayed in different hotels in DC but grand Hyatt is undoubtedly one of the worse of the lot. I booked 2 rooms there thru' Hotwire for 4 adults and 2 kids. We stayed there for 1 night on may 26th, 2012. This hotel is very accessible to the mall area and has a very good exterior. At the check in I was told that we had 2 rooms with king beds The room was very small for accommodating kid's rollaway bed. I asked if I could get any room with 2 beds ( any size) but they didn't seem to have any for me. They offered me a suite instead which can hold 2 rollaway beds easily. The so called Suite had 1 very poor sofa queen bed as the main bed which was really bad!!! Rest of the amenities in the room were mediocre. I won't go in details about every small thing. But I defiinitely won't recommend this hotel unless u have no other option. | 1 |
BAD EXPERINCE
Horrible service, no wifi working on all my stay, dirty and old ann bad decoration. no closet enough.The restaurant too noisy anmd took j¡hours for the food to come. No people at the front desk. the looby and the entrance of the hotel full of people drinking or smoking. not a hotel to go!!! | 1 |
quiet city center hotel
A small city center hotel near to the Empire State Building, half way between downtown and uptown and with the underground station just nearby.
A very good breakfast included in the room price is waiting for you.
.................................................................................................................................................. | 3 |
TWO THUMBS WAY UP
GOOD CHOICE! The staff was very welcoming and helpful, which is always a plus. The rooms were very nice and tidy; excellent quality at a very descent price. Mario, the chief of DC hotels, and the staff did an exceptional of job of making sure everything was meeting our expectations and provided us with great quality breakfast and abundance of information for attractions near by. To top it all of, the location is just spectacular. Near the metro and walking distance to most locations that are of interest. Two thumbs way up!!! | 5 |
Someone forgot to tell us that children are not welcome.
If my family consisted of just myself and my husband then yes I'd say this was a fine old hotel. The room we had was nice but the corridor was tired looking. We didn't have any tea or coffee facilities and we were given 1 small bottle of water at night between us. Now add 2 children to the picture and no extra water, plus the children were not wanted in the restaurant in case they disturbed the other guests, so finding somewhere to eat on our first night in San Francisco after 24 hours of travel proved to be very testing. The following morning we were let into the restaurant but we were kept in a differant section to the other guests. The beautiful Angie went someway to make up for how we were treated by being nice to the children.Unfortunately we had 3 nights to do! I booked this hotel purely because it had a pool and I knew the children wanted to swim only to discover on arrival that children under 16 are not allowed to use the pool, so NO I will not be recommending this hotel as a family friendly hotel. I do understand the award winning standards have to be maintained but there is no excuse for the way that we were treated | 2 |
Don't expect any hospitality or assistance & Do NOT take children!
I arrived to learn they could not accommodate my van (which was supposed to be valet, by the way, at $41 per day) and that I would have to park it on a city lot 9 blocks from the hotel. THEY WOULD NOT PARK IT FOR ME. I had to navigate DC streets, find the city lot ($24 per day), and take a cab back to the hotel. Meanwhile, my 3 children waited in the lobby because our room was not ready. I told the front desk manager my son had an appointment in an hour and needed to shower and dress for it and asked if they could just give us a room for a few minutes for him to get ready and they told me to go the YMCA. I believe the A/C was installed when the hotel was built as it was loud and not cooling. We were there only 2 nights, thankfully, but our room was not even serviced. I had to find the housekeepers for fresh towels, etc. It's elegant but stuffy and not at all friendly especially if you have children. Then, of course, upon checkout I had to take a cab back to my van, etc., etc. Never again! | 1 |
They should charge $90/night MAX!
This motel lacks a few of the basics in my opinion, like indoor corridors, elevators, and functional heating/cooling. Travelocity gives it four stars, I mistakenly believed them. Here's the highlights: no interior connection from the lobby to the rooms! No elevator to the second floor. Poor security as anyone can walk right up to your door, the huge heater was a dinosaur with two settings super hot or super cool and always super loud, light fixture in the bathroom on the fritz (i.e. strobelight effect), rotate the faucet handle a few degrees too far and it drips, room was rather small, outdated furniture, old tv looked good as long as you smacked it on the side, remote didn't work from more than five feet, small bathroom (i.e. door misses the toilet bowl by a few inches, so stand aside) and lastly: not enough blankets. | 2 |
horrible experience
Low rating of this hotel is 100% accurate! Starting from front desk manager who was helpless and discourteous, smelly and dirty hallways, old rooms with stains everywhere. No surprise if somebody finds bed bugs. This place is definitely not worth fees they charge. Would never recommend it! | 2 |
Not bad!
Stayed here the first week in July with my friend. We booked the room through another booking website back in January. On arrival, the porter came and took our bags from the taxi and brought them to reception with us for check in. Reception dealt with our check in quickly enough but weren't exactly over friendly either. Our room was as you'd expect in New York, small and just enough room to walk around the bed. However, it was still slightly more spacious than another hotel room I've previously stayed in and the room was clean and tidy. The only problem I'd have with the room in general was the shower. For a hotel that's supposed to have been "renovated and updated", they seem to have forgotten the shower! We spent more time trying to adjust the water temperature than we actually spent in the shower itself! This I really feel needs to be looked at. The bathroom itself was clean enough. The location of the hotel I found was excellent; only a few blocks from Times Square and even closer to the Empire State Building. There was also plenty of shopping nearby. There's a 24 hour Tick Tock Diner in the hotel block which we went to for food on our first evening there and for breakfast another morning. The food is average, the service was good, but I wouldn't have rushed back. There was also a slightly classier restaurant called Coopers at the other side of the reception/lobby area. We ate in here on the 4th July before going to the Fireworks. The food was ok, I wasn't as impressed as I felt I could have been for the price, but our time there was enjoyable all the same. I think I would return to this hotel more so for it's location as I found it was so close to everything we wanted to access. | 3 |
Great Service, Nice Property
The hotel is clearly older, but it has a very nice stately feel to it. The room was very large, compared to what I usually expect out of older properties, with a walk in closet, even. Plenty of room for just me.
The property is well-located, 1.5 blocks from a metro line and a $6 cab ride to Adams Morgan. My room had a view of the park, which I unfortunately didn't get to explore.
The best part was the service, however. Both Stephen and Anthony at the front desk went beyond to help me out, all with a smile. Check in and check out were both a breeze.
I'd stay here again. A tremendous value for the district. | 4 |
A wreck...
The not so good. Furniture in the room was old and in need of repair. The carpet was ripped and torn in the stairwell, creating a tripping hazard. Holes in the ceiling in several places. Air conditioners are not temperature controlled, only one in my room worked. Second floor hallway smelled like sewage. The building is falling apart and parts of the surrounding neighborhood are uncomfortable.
The good. The staff was attentive, helpful, and courteous. Travel to downtown was easy and routinely took less than 15 minutes.
I would not stay here again, even at a drastically reduced rate. | 2 |
Great Service
I see a lot of mixed emotions for this hotel. I Stay at Marriotts quite often and have quite a sample set to compare hotels and same-brand differences. As all marriotts; FFI meets all the brand standars, Great bed, comfortable, Flat screen tv's with HD, FREE internet that is surprisingly fast with no lag to stream videos, good lighting, two phones in the room (one at the desk and the other at the bed side), never failed with the wake up calls, and available power sockets where i need them. things that go beyond the brand standard is the swimming pool area, the business centre, the great breakfast, and a welcoming lobby with a very professional and friendly staff (free detergent for laundry as well ;) ). Keeping in mind that this is a FFI and not a full service Marriott, i don't see many things that would set the two apart in terms of service and guest appreciation. One of the things i have noticed is that it is often compared to with the FFI and CY at mag mile - the midway area is sure enough not as classy but if you are choosing this location it is probably because of the airport close by, or commute to other cities like indy and suburbs of chicago, or you hate traffic. With the area kept as an exemption, the minute you drive into the compound of the 9 hotels you are in a different world, there are security guards patrolling the area in white fords, there are golf carts that are driving around with engineers, so it feels like you are in a campus with great resources. I actually happened to walk out of the campus, and sure enough it is not as pleasent as the MAG mile, but that comparison is unjust to me, after a 10 min walk, there is a mall with target, walmart, popeyes and other great food options.
of all the FFI's that i have stayed in, this one stands out as it meets all of my requirements (i am also using the TV as an external monitor to my laptop - a feature that is not widely accepted by hotels yet).
The customer service is remarkable, the FD staff is helpful, pleasant, and very professional to know what they are doing.
The overall service, the quality of the room, and the home away from home feeling all get 5*'s from me!
Kudos to the Staff onsite. | 5 |
Not Good. Not Bad. Just Average
Gosh, I hate that I am writing this review. I wanted to have a very strong like for this experience.
The Good:
The location. It is within walking distance to all of our favorite sites - Michigan Avenue, Millenium Park, and State Street. CVS across the street is always helpful.
The staff. Very friendly. Helpful staff. The bellhops, the front desk clerks, and the concierge. Everyone was really nice.
The lobby was phenemonal. Very modern and clean.
The room had chargers for different devices - I forgot my iPhone charger and definitely took advantage of this.
The room was overall very clean.
The Bad:
It took more than five minutes for the water to heat up.
The Ugly:
That shower stall. My goodness. There was soooo much mold. There was no way that we were getting in that shower stall. We brainstormed ideas to prevent our feet from touching the stall - plastic bags wrapped around our feet, running across the street to CVS for bleach and shower shoes.
We decided to ask for another room...at 11:35 pm. I was surprised at the response that I received from the front desk. I don't believe that a late-night maintenance call is the appropriate solution and insisted on a room change. My request was fulfilled, but I was a little disappointed that I had to ask three times.
This room was better, but there were still issues with the shower stall, but we remedied that with shower shoes. :) Bring your own! | 3 |
Excellent!
We stayed in an Executive Room and it was phenomenal. I would have paid double what I did! The manager was fantastic, service was impeccable, room was clean and spacious. Strongly recommend! | 5 |
Unique Experience in the Heart of It All
Uniquely situated close to theaters, shopping and Times Square. Although, the rooms(cabins) are listed as small, the cabin provides a relaxing and spacious atmosphere with its design to conveniently store guests' personal belongings. Also, the moving bed allows flexibility when resting or deciding to spend a day in to cuddle. The hotel is clean and the staff are helpful and courteous. Being able to grab my in-cabin breakfast tray to get an a la carte breakfast or the 24 hour complimentary hot beverages are great! Plus the points earned with the Stash rewards program is a bonus. | 5 |
One of the Best Embassy Suites We've Stayed At
From the location, to the staff and amenities, this has to be one of the best Embassy Suites we've stayed at.
The hotel is one block from Seaport Village (dozens of restaurants and shops) and about a block and a half from the SS Midway. It is two or three blocks from the trolley/train station that can take you anywhere from Sea World to the San Diego Zoo. Also within three blocks is the ferry landing for Coronado Island, and the Maritime Museum.
We also walked to the Gas Lamp neighborhood and Petco Field . . . but that was a five to six block walk. We ended up taking a Rickshaw bike ride for returning to the hotel. The Rickshaws are only $10 per adult (kids are always free).
We had a quiet room with comfortable beds and plenty of hot water.
The heated pool was indoors and adjacent to a patio with an outdoor hot tub. They also had very nice workout facility adjacent to the pool.
The breakfast and managers receptions were very well done. The staff was wonderful and friendly, and they were never out of anything.
The front desk had games that could be checked-out, so our family enjoyed nightly Uno competitions during the managers reception.
On several occasions during our week long stay, there was a clown in the lobby making balloon animals for the kids staying at the hotel.
Also in the hotel were a Starbucks, The Pacific Fish Company, and a very nice gift shop.
Food from PFC was really good. I'd suggest the fish tacos :-).
Business office was easily accessible for printing boarding passes, and there was also valet service for those driving. | 5 |
beautiful,friendly,clean, marriott hotel
I was at the hotel from jun 1st to june 17th.
Let me just i really enjoyed this hotel, from the friendly staff at the front desk,(marcus) to the housekeeping staff. They keep the hotel very clean and and the rooms get cleaned everyday.I asked for extra towels and other items.They took care of everything for me. The pool is to small and to inclosed but really clean and always had pool towels. I love this hotel and I will be back in October. All thas missing is snacks at night by coffee station.:-) My family and I really enjoyed this hotel.:-) | 5 |
Going downhill every year.
We have bee staying at the Sixth Avenue Inn for over twenty years. It is clean and the staff is great but it needs updating. Time to spend some $$$ and re-model. | 3 |
Great family weekend, clean, friendly, top notch staff!
Just returned from a 3 day weekend and so glad I picked this hotel out of the many to choose from. Traveling with 2 kids, the extra room in the Embassy Suite is always well worth it. Hotel was clean and our room had just been renovated. Fitness center was by far better than most and we took full advantage of the equipment (treadmills, eliptical, bikes, free weights, medicine balls) and the pool was warm and clean. Breakfast was fabulous, best omlets I've had in a while. All of the staff were incredibly attentive, personable and informative from the front desk, the bellman, the waitstaff, bartenders, housekeeping. Internet kiosks in the lobby were great for getting directions or attraction information. Hotel was about a mile walk from various musuems, we took a cab one way then walked our way back to the hotel. Cab ride to National mall- History museum $10 one way. Would definitely stay again, thank you to all of the staff for their hospitality during our stay. | 5 |
What a dive
I am perplexed by the positive reviews this place has received on Trip Advisor. Here is the short list:
Dilapidated, dirty, stained carpet, bad odors, elevators in disrepair, insecure wireless Internet with no guest isolation, spotty Internet connectivity that was unusable at best.
Not a great place at all. Got suckered into it via a Hotel Tonight promotion that made it to be something that it was not. I will not be staying here again or at any of the MCM Elegante hotels elsewhere. | 2 |
Great location, nice room, a little over priced
All in all, we really enjoyed the Nikko Hotel on our recent stay in S.F. It was the first time we had stayed there. The location simply cannot be beat. It is within walking or cable car/trolley service to almost anywhere you might want to be. That having been said, next time, we would figure out a way to arrive by BART rather than to pay $45.00 a night (plus tax and city fees!) for parking our car. The nearby public garage is somewhat less pricey, but still not a bargain. It has no in/out privileges, which would probably be O.K., given the location of the hotel; however, this time of year the public garage was full most times we walked by. This hotel needs to take a serious look at their pricing both as to parking and some other amenities. I agree that $6.00 is ridiculous for bottled water, unless it is from Lourdes! Now the upsides. Service was excellent, but not intrusive. The room was super large, the bathroom spacious and well laid out, with a separate tub and shower. The complementary robes were a nice touch. The view was amazing. The beds were super comfortable. We thought the bar actually had some reasonably priced options for S.F. One person at the conference we were attending mentioned that lower level rooms were some noisy (he was on the 8th floor). On the 17th floor, we could hear a pin drop, so it might pay to request a room higher up. Can't rate the spa or breakfast as we did not pay extra for these. | 4 |
will not return anytime soon
Have to travel for business in area, this time had family emergency in area and this hotel within walking distance to issue at hand. Had late check in because working late and driving almost 3 hours. Arrived to be surprised hotel curiously unclean and disheveled. Confirmed late check in, almost 1:00 am, and looking forward to good nights sleep as preferred guest. Woke up at crack of dawn by sound of what I thought was vacumn outside of room which was at end of hall, which actually turned out to be carpets being steamed cleaned starting outside of my room waking me . Room not that clean. Disappointed for price. Staff stilted in affect. No, will not return. Have stayed at other area facilities both higher and lower in price point and have been more pleased. | 2 |
WORST STAY EVER!
My daughter and I checked at 9pm August 17th, was given a quote of 189.00 for two nights. Imagine my horror when I went to the room and checked my bank account from your wifi and was charged 695.00. We went running down to the desk to try to check out, we were told we will still be charged 225.00. We still don't know if the remaining amount will be taken off our visa, so I haven't slept all night worried we won't have enough money now to make it back to Michigan! I will never ever going to stay at any of your Holiday inns, again! The fan in the bath did not work your soda venting machines did not work on any floors. This will be the last vacation I will be able to take with my daughter, and your establishment, has spoiled our whole vacation, I will be disputing the charges with my bank, and will not even consider paying you con artist a dime, we were forced to stay here because you held my bank account hostage. We thought the price was quoted was to good to be true so we asked three times! I had to stay now to make sure they fixed the 695.00 charge plus I have no money now to even make it home. Rhonda Kietzman P.S Told we would get a free breakfast with our priority points, then don't at the desk it cost 4.00. Now we are held hostage plus no breakfast! | 1 |
Ok!
We had room 705 last Friday night. Good thing the room was free. Wished we used our certificate at another Hilton property. Our room was very clean. We could hear noice all night long. I took my 4 yr old to the pool and a man let his 3 yr old in the pool and hot tub alone, the child said he had floaties on. Looked like he was going to drown to me. The MGR's reception was very packed. Breakfast was so packed, it was hard to find a table. | 2 |
Overall Good
I stayed here for 5 nights, while on a business trip. The room was a good size, very comfortable bed and fully equipped kitchen. The kitchen had a full size fridge, dishwasher, toaster, coffee maker, pots and pans, cutlery, plates, mugs! Hot breakfast was served in the lobby daily, however it always closed up early. If you don't get there early enough, you were left with coffee and a basket of apples. There was a social hour every night (from 5.30) that I did not try, as we had dinner engagements while in town. The hotel also has a pool.
I was surprised that the hotel allowed pets (new to me!) so you may want to note in case of allergies or young kids. I only encountered dogs when the owners were taking them out for their walks- never any pets in the lobby areas. I felt that the cleanliness was not quite up to par. The daily maid service appeared to miss some obvious spots. The hotel got busier later in the week, and I could hear the upstairs guest in the morning.
The WiFi worked well. Plenty of parking. Overall, a decent stay. | 3 |
Just okay
I stayed here as a business traveler. My best description of this property is "past its prime". The carpet was snagged and dirty. It looked like my 20+ year old carpet at home. The decor was outdated and the courtyards looked old and tired. The lay out was a bit confusing as well. I did find the rate to be reasonable, and that is really the best I can say. | 3 |
Worst Hotel Experience
Two-double suite was dirty. Duvet covers had stains. Pull out sofabed had old sheets on it with what looked like dried blood. Stayed here for training and did not have a choice in the hotel ; we travel for business and pleasure four months out of the year and have never stayed at a LaQuinta. Will not stay at one again. Checked out early at 3 am because: from 10 pm to 2 am the occupants in the other room woke us up at least four times. Three calls to the manager / front desk did not stop the following: slamming doors, screaming, loud music playing, pounding on the walls and doors, singing loudly in the halls, yelling obscenities and threats to other guests and management. When we packed up around 2 am to leave, we heard one of the six young men in the room next to us yell threats about not caring if the SPD was called and that he was going to beat up other occupants, then he began kicking or pounding the wall between our rooms. When we checked out, the manager had already left but we received an apology and her card. | 1 |
Great location, great service.
I stayed at the Magic Castle for nine nights and was pleasantly surprised by the fantastic service, given the price. The hotel is located one street behind Hollywood Blvd, so it's close to restaurants, attractions and more.
The staff were fantastic - from the security guard, to housekeeping, to the front desk - and were happy to provide directions to notable spots like the Hollywood sign (although they neglected to mention the three mile hike up the hill to get the best pictures!). The free mini bar was a treat and the breakfast was fantastic, which made up for the properties one flaw - the ridiculously sized parking structure. It's small,yet there is enough public transport nearby to not need a vehicle. We stayed in a one room suite which was clean, complete with all the basic amenities including a fridge and a safe. Loved the bathrobes, free wi-fi and the cookies in the lobby. Sparkling lemonade on arrival makes guests feel like they're staying at a four or possible five star. Gary and Nick were extremely helpful.
Loved the turn down service! Housekeeping provide chocolates and even a weather report for the following day right to your door.
Would definitely visit again - yet would opt for the full suite if we were to stay longer. I would recommend this hotel to families too. If you're looking for a hotel with a laid back atmosphere at a decent price in Hollywood, this is it. | 5 |
Very Disappointing
This hotel was not what I wasa expecting from the rave reviews:
Pros:
Good area, easy access for 5th Ave shops etc
Friendly staff
Comfortable bed and decent bed linen
Cons:
Really, really needs updating at a more than superficial level: eg we were on a high floor and several of the old metal windows were very loose in their casings, didn't therefore keep out the street noise.
Carpets in our street pretty worn and marked in the 'high traffic areas'
Furniture was scuffed with loss of veneer in places
Couldn't get any wifi in the room (and even if you could you have to pay for it) - instead there were people hovering in the small lobby in order to access the free wifi. Ended up all sitting like birds on a wire (not tweeting!) on the one small sofa. It's 2012... this should no longer be acceptable!!
Fitness centre 3 blocks down the road
Wish we had stayed elsewhere. | 2 |
NOT FOUR STARS
The location is very good. The rooms are spacious and clean. Old building. Terrible service. No mini-bar. Management is not helpful. You can do better. No air conditioning. | 3 |
Great stay.
I was a bit leery but it turned out to be excellent. It has a few years on it, but everything is spotless. Nice continental breakfast with coffee and juice, but only 7 to 9.For the price that is more than good enough. Management was very friendly and a couple of issues that I found when I arrived were fixed immediately. I was attending a conference at the convention center and walking wasn't bad although I recommend early or late if it's July (it was.) But the bus runs right out front so even that is handy. This will definitely be top of my list nexst time I'm in Phoenix. | 4 |
Not prepared for large conference
I stayed here for the Good Teaching Conference 2/3-2/5. Upon our arrival we were told that we didn't book early enough to get a room with two beds. I explained that we had booked in October and our friends who booked the week before were able to get a room with two beds. She lied to us and said that they had booked in September. We had to speak to a manager to get what we needed, but after much discussion they found a room with two beds. I have stayed here before and not experienced that kind of trouble, so maybe she was just crabby. The room was average, nothing to write home about. But the hotel is in a good location. There is a moderate walk to the nearest Starbucks and lots of restaurants and shopping nearby. | 3 |
A clean average hotel a short distance from the Riverwalk
Considering we are "hotel snobs", this review may be biased (disclaimer!). Hotel is within a reasonable distance of the river walk attractions (less than a mile) and is clean with spacious rooms which included down comforters, a semi-hard bed (that need up being comfortable enough), a refrigerator, a small bathroom with a shower, a desk, a chair with ottoman, a small table and a flat screen TV. They do have a nice small restaurant for breakfast buffet and dinner as well as a bar. and outdoor seating area. The breakfast was good, and the staff was very attentive, we didn't try dinner. However, from the pictures this hotel would "seem" to be very close to all of the excitement on the river walk, and while it is indeed "on" the Riverwalk, its quite a walk to get to the section where the restaurants, stores, and crowds begin. Also, hotel has one small parking lot across the street and instructs guests that metered parking is available if the lot is full as well as 2 other parking garages within 2 blocks. When we checked in, they had the wrong room (king instead of 2 doubles) and were unable to correct this mistake. We kept the room, but the were also unable to provide a cot! Never heard of a hotel that didn't have a cot before! When we asked for extra blankets and pillows, we were told they didn't have many of those either. We were disappointed to find that the hotel did not have adjoining rooms available for us either - they were adjacent, but lacked the door between the rooms. We thought we would enjoy the pool area, but this pool is really more of a "puddle" which was freezing and there was no spa either.
Overwall this is a decent place to stay if you don't mind driving to the main attractions, don't care about a pool, and don't want to spend much on a hotel. We were able to get this on Priceline under $140 a night. | 3 |
EASY walk downtown
We were in LA to attend concerts in which our daughter was performing at Disney Hall and The Colburn School (a music school kitty corner to the Hall). Jerry's was perfect for us. Except for one time when the rain was pouring down, we left our car at the motel and walked over. As anyone can see from photos and other reviews, this is a small, old-fashioned-looking motel, but I agree with other positive statements about cleanliness and comfort. In fact, that bed at Jerry's was a lot easier on my back than beds at many higher-end places. Good shower, too. And the price, needless to say, can't be beat: we paid more for four Disney Hall tickets than we did for four nights at Jerry's!! I'm taking my rating up to full marks for the value. Oh wait, one more thing: the goody bag at check-in (snacks and drinks): how sweet is that? | 5 |
Extreme skin irritation and hair damage from pool—pool permit suspended by city inspectors
While all the reviews I’ve read are true—both the good (nice rooms, clean, accommodating service) and the bad (dismissive management, nickel and diming, lobby construction noise)—the real measure of a good hotel is how they handle a problem. And since we went to the Langham primarily for the pool, if I had read about this, I would have definitely stayed somewhere else. Even though we have never had a problem at any other pool—including the indoor water parks where you can barely breathe through the chlorine fumes—one of my daughters had such extreme skin irritation from the pool water that she later sobbed in the shower from the pain. Both of my daughters’ hair completely changed consistency into a dry and brittle mess. My husband’s swimsuit bleached in the pool water. And when I called to alert the hotel of the severity of the situation so they could protect other guests, I first got complete unresponsiveness and then a flat denial that there was any problem. Other than watching my children suffer because of my unfounded confidence that a five star hotel would have completely safe pool conditions, my ultimate conversation with the hotel manager was the worst part. He was completely dismissive and condescendingly “assured” me nothing was wrong with the pool, but he also refused to give me the chemical levels during our stay. (Although the spa manager did tell me that the pH was “on the high side” at 8.0, which is coincidentally the upper legal limit and the CDC says healthy pool water should be between 7.2 and 7.8.) I could not believe the general manager’s failure to accept there was an issue he needed to resolve and told him he left me no choice but to report the situation to the city authorities. Several days later, the Boston pool inspector called me to report on their inspection. He told me that there had been a mechanical failure and that the chlorine levels were “off the charts,” so the city suspended the Langham’s pool permit and closed the pool until the issue was resolved. Truly unbelievable. The pool was kept open for at least four days at illegal levels, and for two days after I had reported the “chemical burns” in my child (and yes, that was the exact terminology I used). Either the Langham’s pool maintenance system left them incapable of knowing they were operating at illegal levels, or they lied to me and kept the pool open despite knowing how high the levels were—either way the situation is completely unacceptable and unsafe. And even if their testing protocol was flawed, they should have done more to protect their other guests after I reported the chemical burns from the pool. Both managers told me they received no other complaints, but my initial complaint at the front desk was not given to them. If you’ve had a similar problem, please leave a review so other people will know whether this was an isolated incident. Finally, I reported the entire incident in a lengthy email to the corporate offices of the Langham chain and was not even given the courtesy of a response. I am truly stunned at the complete failure at every level of Langham management.
Good luck choosing a hotel. Needless to say, we won’t be going back to the Langham. Next time we want a Boston hotel with a pool, we’ll try the Marriott Long Wharf, the Copley Weston, or the Boston Harbor Hotel.
If you want the full story, here it is . . . . My husband, two children, and I stayed at the Langham on February 20 and 21. Our goal was to spend the night in a fancy hotel in Boston with a great pool. The room was beautiful and the service was great, with special touches like very early check-in and complimentary chocolates sent to the room for my daughter’s birthday. The pool was also beautiful, as nice as it looks in the pictures. After just one swim, though, my daughters’ hair completely changed consistency. It was with no exaggeration like straw and could not be brushed until it was washed and conditioned, and then it was still completely dry, brittle, and stiff. (Can you imagine if a to-be bride at the hotel had gone in the pool!) My husband’s swimsuit was also ruined, being bleached from blue to spotty gray. Still, we were there for the pool and I trusted that in such a nice hotel, everything was safe. So, they went in the pool two more times, but the swims were short for my kids (who usually have to be dragged out of the pool) because the water was too irritating. After the third swim, one of them had a red rash around the goggle area on her face, so we left the pool. Because the stay was otherwise so nice, I just wanted to make the most of it and not complain. But when we left, I did mention at checkout that the pool caused these problems so they would be aware of the issue.
Then we went home and the kids showered again to try to get their hair to a manageable condition. In the shower, I could see the extent of my younger daughter’s rash and the water hurt her so much she was sobbing. As much as I wanted to let the whole thing go after a tiring stay away, I decided I had to call to alert them to the severity of the issue so they could do something to protect other swimmers. I assumed that I’d be thanked for letting them know and told that they would get right on it to make sure no one else had that reaction, but that is not the response I got. I called at 4:45 pm and asked to speak to the manager. I was told there are many managers and asked what my issue was—so I told this person that my child received a CHEMICAL BURN from the pool. Then I was told I should talk to the spa manager, who may have left for the day. The person on the phone told me she would have the spa manager call me back or she would call me herself. I waited an hour, knowing other people were in the pool, and I got no call back! I was flabbergasted at the lack of response! I really wanted to make sure the right people knew about the issue so they could correct it without anyone else suffering, so I called again and got the same person on the phone who told me the spa manager had left. In desperation and frustration, I again expressed that this was a safety issue—A CHEMICAL BURN IN A CHILD. So I was asked if I wanted to be transferred to the spa. I couldn’t believe it was on me to continue to communicate this issue, but what else could I do? I was transferred and there was no answer, so I left a very frustrated message. Then, a security person called me back, and he was responsive, but I still got the feeling that no one was checking that the pool was safe and getting people out of there if necessary. The spa manager called me later that night and assured me that the levels were safe. Before this, I was just trying to be a good citizen and let them know they had a problem, but once they started trying to minimize the situation, I became angry. While a place like this should have the pool water at ideal levels at all times, I know pool chemistry is variable (we have a pool). Things can get out of whack. But to insist that levels are normal when people have that kind of reaction to the water led me to the conclusion that either: 1) there is something wrong with the pool testing protocol and the Langham is incapable of knowing if the levels are safe, or 2) they knew levels were off and did not address it promptly and were not admitting it to me. Neither conclusion leaves me feeling comfortable.
The next morning, the spa manager called me again to say she was investigating and to tell me that the levels had been acceptable, although she did tell me that the pH was “on the high side” at 8.0. So, I looked that up—8.0 is the highest allowable level for public pools in Massachusetts (and for summer camp pools the highest allowable level is 7.8). OK, now we were getting somewhere. Also, at high pH levels, the chlorine is less effective, so they have to add more. I was not given a chlorine level, but it was likely high too given the legal requirements based on the pH level. According to the websites I checked, the combination of high pH and high chlorine is particularly irritating to the skin.
During this morning call, the spa manager told me she had spoken to the general manager who said he would call me. He did not call until that night, and his call was the worst experience of the whole ordeal. He apologized for our situation but very condescendingly “assured” me that the pool levels were normal. Truly, I lost it with that denial. Things happen. Pool chemicals get out of whack. But to not own responsibility for the issue and pledge to immediately address it for the benefit of the other guests is unacceptable. I told him that I was very concerned that this would happen to someone else if they did not accept that there was a serious issue and he angrily and pompously insisted that they had always had everything under control. In anger and frustration, I asked him if I needed to get a lawyer to get him to understand the seriousness of the situation and he challenged me to do it. At that point, I knew the conversation was useless and just asked for the complete records of the chemical levels during our stay. He told me he would only give them to my lawyer! If there’s nothing wrong with the levels, why not give them to me?
So, the next morning, I called the City of Boston pool inspectors to report the problem.
Oh, and five days after that first swim, my other daughter came down with swimmers ear, something she has never had before. This is the only time she has been swimming all winter. Swimmers ear is very rare in the winter and is a sign of poor pool conditions.
But it gets even more insane! The Monday after our visit, I got from the pool inspector. We stayed at the Langham on Monday and Tuesday. Tuesday night is when I called to alert the hotel of the chemical burn. Tuesday night and Wednesday morning is when I was assured by the spa manager that the levels were safe. Wednesday night is when the general manager refused to admit there was a problem and give me the pool levels. Thursday morning I reported the problem to the Boston pool inspectors, who I believe went out that day. They found that there had been a “mechanical failure” in the pool system and that the chlorine levels were “off the charts” and “suspended the permit” for the pool until the issue was resolved. So, despite all of the denials, this pool was operating at illegal chlorine levels for at least four days! I wish I reported it to the city right away, but honestly, I felt like things would be resolved more quickly and safely if I went straight to the hotel. But instead, they stuck their head in the sand and ignored the problem until the city forced them to address it—and unsurprisingly, I have received no apology from them.
After I heard from the Boston authorities, I emailed the Langham chain to report the situation. It has been more than two weeks, and I have still not even received a response form them.
So that’s the long sorry tale. | 1 |
Good Value Hotel
Good location. The service staff were helpful and friendly. Room really too small for 2 double sized twin beds, making it difficult to move around. Otherwise clean and comfortable, with large bathroom.. | 4 |
Great hotel
Had a great stay in a 2 bedroom 1 bath suite. Super roomy - about 800 square feet. Htl is built well bc we did not hear our neighbors at all and there are lots of kids in this hotel in the summer.
Breakfast is good with standard continental fare with a couple of hot items daily.
The location is about 3 blocks to the needle - a little bit on the outskirts of downtown but still a good location. Parking 15 dollars a day but it is readily available and secure.
Had a great exercise room with 2 elypticals , 3 treadmills and a bike with weight machine. No pool or jacuzzi at the hotel.
Help was super informative and helpful. No problems at all over four nites and would highly recommend this hotel to other people.
The only thing I wasn't too big a fan of was the evening meal - I guess you can't expect much for free but the food quality was lacking although the service was good.
Easy to get around here on Western Ave down to the piers and Denny Way heads up toward
downtown so it is a good location to get around but yet it is not too hectic around there. | 5 |
Great Value!
Loved staying at the Edison! My room was very clean, exceptionally large by NYC standards, & the bathroom had been updated. It's truly a gem that has stood the test of time...a little elegance from a long ago era. If one is looking for a new age modern, cookie cutter hotel, this isn't the place. The Edison has tons of ambiance & is warm and inviting. I'm very picky about sheets & soft towels, and was very pleased with the quality provided. Check in was quick & efficient, and the front desk people were always friendly, and helpful. Great location, close to theaters, restaurants, & within walking distance to the shuttle bus terminal for the Newark Airport. Will definitely stay here again! | 5 |
A Good Place To Stay
Stayed here this month as the start of our tour. The hotel is well placed for visiting Boston. There are two subway stops within 5-10 minute walk. The Prudential centre is close by which is ideal as the hotel doesn't have a restaurant.
The accommodation was ok, bed was comfortable and the water hot, but the hotel is in need of refurbishment. The staff were helpful and friendly. | 4 |
I wouldn't stay there again
This hotel is ultra modern, sleek, minimalist, and not what I was looking for. I was there on a business trip, and I was required to stay there, and my organization prepaid for a week. The King Large Room was spacious, white walls, white counter that ran the length of the room in front of the windows, bed was a comfortable mattress on a platform that was around 6" off the floor. No dresser, just the white counter, 1 chair (cool looking but not comfortable), no coffee maker(!). It had a nice big shower, but the wall between the shower and the room was transparent, without a shower curtain to block the view. This hotel would be appreciated more by younger people, but as a lady in my late 50's with arthritis, I didn't like it. The service, though, was exemplary. | 2 |
PROTESTER ALERT!!!
This hotel is very nice, but if you plan on sleeping in, don't stay here. A union, protesting the renovations, starts at 7:30AM and stops around 10:30AM. They scream, chant, and blow whistles in between those times and make the visit rather unpleasant. Unless you like seeing 2 giant inflatable rats in front of your hotel and all the noise, avoid at all costs. | 1 |
Charming Oceanfront Boutique Hotel
This hotel has only 17 rooms. The one we stayed in was small (Room #1) but very comfy and clean with big flat screen TV.
A continental breakfast is included, which you can eat on the nice rooftop with beatiful view on the ocean.
Staff was nice and helpful.
Parking is also included but careful though: there is only 8 spots... so like us, you might end up looking for parking elsewhere. | 4 |
Not great
Good location but that's about it. The rooms are tiny -- I moved from here to Pod39 which has a reputation for truly tiny rooms -- my queen size Pod39 room was MUCH more spacious, modern, comfortable and well designed than the Mave. The Mave seems pretty old. There was an unpleasant patchouli smell in the hallway on my floor. Luckily it didn't persist into my room. The heating system was a blower mounted in the window and it was hard to get the temperature right, the room was generally too hot or too cold. I will never understand the decision they made about the shower design. It's half enclosed by glass and half wide open with no door to close or even a curtain. The result is you're freezing in the shower because the breeze is blowing in the whole time. Whose idea was this? If you bring a pet, beware of the flat $150 fee. They claim this is because they have to "deep clean" the room after your pet leaves. I bargained them down to $75 because (1) the fee was a surprise to me upon arrival, having booked through Expedia and (2) my 6-lb., hypoallergenic, clean, fresh-smelling, non-shedding dog leaves no trace. | 3 |
Book another hotel NOT this one!!!!!
We booked a 3 night stay at this hotel for part of our honeymoon as a few weeks ago as we thought location was great - we have been to NYC many times before and as it was thanksgiving found it a struggle to get a room at other hotels we have originally stayed in! I have to say this is one of the worst hotels (not location wise-this is the only good thing) but service, communication, style, comfort......need i go on! The room we were in was 1601 and let me tell you the door to the room is extremely dodgy, it looks like someone has prized it open (or tried to) with some sort of tool-therefore the door has trouble opening and closing! The rooms are very dull and depressing NOT BOUTIQUE or TRENDY, feels quite prison like when you're inside, but do the staff care!!!!! They have your CC details they're not bothered! So last night we were there, we got stuck in the lift - myself and new husband along with 10 other people, it dropped a few floors, shuddered and made a funny noise then stopped! So i naturally got extremely hot in there with all the people a with all the people and very anxious when we pushed the button to alert someone and the immediate reaction through to the lift was " theres too many people in the lift" So at this point i will tell you there were 12 in the lift ( included in that 12 are 2 kids) and the lift capacity says max 16 people and 2500lbs!! So we were no where near that limit. The guy didn't say "hold on", "is everyone ok", or "don't panic" nothing but TOO MANY PEOPLE!!!
Anyway after 15mins of being stuck we finally got out-we asked for some stairs and reluctantly we were shown the 32 flights back to our room, i have breathing difficulties and anxiety and felt extremely distressed and dizzy, sick and very tight chested ( I should at this point mention that the same elevator broke down a few hours before we got stuck in it and those guests were stuck for longer-but yes after our episode of being stuck they clearly didn't close down the elevator even though there is a clear problem with it). My husband called reception right away once we reached the room and told them we would like to speak to the manager in the morning-well getting hold of a manager is like banging your head against the wall in this place, if you have a complaint or problem don't bother as you will get passed from pillar to post with no outcome at the end! We didn't get to see a manager until 3 days later, we even kept going in and left both mine and my husbands contact info in the form of an email and mobile number and still no-one contacted us. When we finally saw Monica martinez!!!!.........."what's the problem" oh and "you're not getting anything more than the 20% you already got taken off the bill") ........Really this manager has NO customer service skills or compassion or willingness to do anything, seeing as she informed us the hotel was having alot of issues and is closing down in january2013 no wonder they can't be bothered!! Basically my husband is still out in NYC working and is still going back and forth into the flatotel to try and speak to a manager and get something more than just the US tax ( which is basically what they deducted from our bill) taken off. Personally Go elsewhere people, i have photographic evidence of lift capacity etc if anyone needs!! | 2 |
Last minute scramble for a room
We arrived in NYC to find ourselves scammed out of a rental apartment (an apartment we found on Tripadvisor, 'owned' by a woman who continues to rent another property on Tripadvisor! Do yourself a favour and avoid the risky rental business on the net), severely out of pocket financially because the scammer wouldn't return our money (and still hasn't) and with nowhere to stay with our 10 year old son we desperately needed a room and we found the Hotel Penn, we were brave and stayed for a week before moving to a much nicer place in Murray Hill. I was dubious when I read the reviews here, I wasn't expecting much and the hotel doesn't deliver much. First up this place is huge, the lobby is like a train station with people just hanging around (probably waiting to check in!) We arrived late morning with our bags, check in isn't until 3pm and we had to ask if there was a baggage room, there is for a cost and it's down in the bowels of the hotel (along with the public restrooms which you will need a key to get into by the way, yeah, very friendly and welcoming). Check-in is slow and arduous, the staff are under the pump and busy, but I can't say anyone was rude to us. Our room was small and looked like it need a lot of love, it was clean but not sparkling and very dark and gloomy, however no evidence of bed bugs or roaches like others have encountered. The bed were comfortable but I detest those nylon bedcovers, urrghh. The cold tap in the bathroom sink didn't work. It's close to major attractions but as a result it's noisy and crowded. We had a drunk guy carousing in the hallway one night, and noisy groups of people coming and going most nights. There was also street noise, but that's part of the charm of NY. At a pinch and needing a room at short notice it served a purpose but I probably wouldn't stay there again, having said that, I've stayed in worse places. A hotel in Chang Mai Thailand comes to mind, could only manage one night before finding somewhere else, do the flea pit backpackers of my youth really count? They were horrendous by my middle aged standards today. On a positive note, as a Melbourne coffee snob and in withdrawal from my usual daily espresso fix, I stumbled on the cafe at the back of the lobby in the Hotel Penn that does a passable espresso, who would have thought I would find it here? In my opinion that swill they call coffee that is served in most US cafes is probably good for something, but not for drinking. | 3 |
Good location and price, but...
Nice accommodations, very friendly/helpful staff, walk to Old Town and 15 minute drive to downtown. The only negative is breakfast - it's crowded and more like day care with all the noisy children. You may or may not get a seat in the breakfast room. | 3 |
Not a pleasant experience
I stayed one night on April 7th. I booked my room through Priceline ($66). Priceline reserved a smoking room with a king bed. I immediately sent an email requesting 2 dbls non smoking, then called the hotel directly the next day to makie sure my request was received. The reservation agent told me "No" but she would let the front desk know. When I arrived at the hotel to check-in, the front desk clerk told me that it would cost an addtl $22 dollars a night for dbl beds and $15 for a rollaway. I told her that I was never advised of any addtl charges to get dbl beds + that would have shot my total up to almost $90. I ended up spending 45 minutes on the phone with Priceline and telling the front supervisor that it didn't make sense for me to be told one thing over the phone and then to get surprised with addtl charges upon check-in. In the end I had to stay in the king non smoking room and ended up getting a rollaway bed that I had to crawl across because the room was too small. This situation could have been easily resolved, but now I have to go through the corporate office to resolve this matter. Not to mention, when I checked out the following morning, another hotel guest was arguing with the front desk staff over the deposit that she was told over the phone vs. what she was told upon checking in. The other guests in the lobby were standing around watching. I have lost confidence in Holiday Inn due to the fact that they would not resolve my situation just to have another satisfied guest. I really wasn't asking for too much, or was I???? | 2 |
Bad experience!!
Stayed at the hotel this weekend with a group of friends and had a bad customer service experience. My car was hit by a baggage cart while in the care of the valet. When I asked the porter what had happened, he left me to confer with another employee and returned to tell me that a cart rolled into the car leaving a long dent on my door. It was evident that they had no intention of informing me of damage they were aware had occurred. The manager on duty was hardly apologetic and appeared put out that she needed to complete an incident report. She promised that the real manager would call me the next day. Monday came and I got no call from Wilver Cubido despite also leaving a message. Today, I left two messages and heard nothing. I spoke with the manager that took my report and she confirmed that the manager, Mr. Cubido is aware of the incident. This is horrible customer service!! | 1 |
So tired.
The Roosevelt is so tired (except for the lobby). Someone needs to wake up and improve
this old hotel with a great location and great potential. Our duvet had been run through the washer
and the filling had clumped into many random lumps. The bedside phone did not work and though we reported it, nothing was done. We had stayed there five years ago but doubt
that we'll be back. | 2 |
Trendy boutique hotel near Magnificent Mile
I stayed at the Acme over Thanksgiving weekend. If you are driving, the hotel is easily accessed off the I-94 Ohio St exit & has convenient parking with in/out privileges nextdoor. If you won't have a car during your stay, the hotel is at the intersection of State & Ohio, so you are also steps away from the CTA Red Line (which runs under State St).
Pros: Great location, unique stylish experience without breaking the bank, helpful staff, easy self-parking, complementary coffee service delivered to your room in the morning.
Cons: I can't believe a place that seems to cater to a young, hipster / Euro tourist crowd doesn't have recycling! Suggestion box: management, please follow the lead that I have seen in other major cities & consider adding a small recycling bin for glass/aluminum/plastic in your rooms. Also, rooms have iPhone4-friendly speakers, but you'll need an adapter as of 11/2012 to use your iPhone5 with the equipment. | 4 |
It IS AS BAD as other reviews have stated!
I use other reviews' views very often, but I also like to form my own opinion.
So, I decided to stay at MVR in San Diego due to the great location and great price.
I stayed at the property two different times in early 2012. Here is my view:
-this property IS NOT A RESORT. it is a motel.
-the property is old and dated, but it is CLEAN.
-you can pull your car right up to many of the motel rooms
-the property is convenient to the freeways that take you EVERYWHERE in San Diego
-the front desk staff treats you like criminals in check in....counseling you on parties, etc
-the front desk staff is not hospitable, and even had a few experiences that were down right rude
-the room keys often loose their ability to work, so you have to go to the desk in the middle of the night to get key reprogrammed.
-the manager has not returned my call from early March when I called to express my frustration over a VERY RUDE GUEST AGENT. | 2 |
Subsets and Splits