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GREAT LOCATION
Stayed 4 nights at this hotel in Sept 2012. Perfect location - only 5 mins walk from Grand Central Station. Noisey due to the central location (traffic/air con fans outside/ general hum of the city) but hey what do you expect in the middle of Manhatten - nothing some cheap foam ear plugs couldnt deal with. The room was old fashioned and tired - not a problem though because you dont visit NY to stay in your room! The beds were clean and very comfy. We were in a larger room than our friends so we had 2 double beds - which was great because it was so hot - so cooler to sleep separate. Good maid service - room clean and fresh each day. We didnt have breakfast included but ordered room service each morning for tea/coffee. This was perfect - good english breakfast tea (Twinnings) - although it was expensive. Friendly door staff - who will store your luggage for a tip! Good diner just across the road called "Moonstruck" - do a great choice for breakfast. I would use this hotel again. I would love to stay in a "posh" hotel but havent got that kind of money. | 4 |
Almost Perfect with Some Minor Tweaking
This is a grand corporate hotel. It has a lovely, airy spacious lobby, a nice gym,
Indoor lap pool, great little gift shop. The room we had overlooked the airport terminal and it was beautiful with it's large picture window. There was absolutely no airport noise. The bed was very comfortable, the bathroom fine and very clean. Shuttle service was terrific and the driver extremely helpful.
Caveats:
Unfortunately, the breakfast in the hotel restaurant was a big disappointment and very expensive. The server couldn't have cared less. We had to ask for napkins, water, more water...She goofed our orders up and never came back to ask how the food was. When she finally appeared, we had given up and I simply asked for some butter for my toast. She informed me my toast already had butter on it. Two egg breakfasts, 2 coffees ($5 each) cost $45 before tip. Advice: Do not eat in the hotel.
Second, the housekeeping staff starts work around 7 am and you will know it because they converse loudly with each other in the hallway outside your door. Even if they aren't nearby, you can still hear them because the are loud and the noise carries. I think management needs to address this as it went on all morning.
This hotel is my second choice at Logan airport after the Hyatt. The staff at the Hyatt is much better and seems more attentive to guests. | 3 |
Good stay
Very comfortable hotel room. Comfortable bed. Roomy. Clean. Great location. Enjoyed the view from the window. | 4 |
Very disappointing
I reviewed the experiences on Trip Advisor and decided to try this based on the reviews. Needless to say, I was very disaapointed. I originally found this hotel on Priceline and under the amenities, it stated "free parking" - not to be a doubtful, I called to verify and the front desk informed me, yes there was free parking available for the hotel. I booked and paid in advance for the room which also had its own bathroom. We arrived and of course, no free parking , but "free on street parking". No mention of a parking lot that we could have put the car. We found a spot 2 blocks away and parked 10 feet away from the hydrant (being from MA) and called it a night. Needless to say, we got (2) parking tickets for $115 each. We found out later after researching that NY parking hydrant distance is 15 feet. Who would have thought that there was that much variation from state to state. Not only was the parking issue a problem, but the room was in need of serious renovations. The bed was extremely uncomfortable (very lumpy) and actually caused me major pains which I am in therapy for. The towel rack in the bathroom fell off the wall and landed on my companions foot. Not a good experience for us. Knowing it was a bare minimum hotel/hostel, I feel our experience was below even the bare minimum. | 2 |
Denver during GALA
I totally enjoyed staying at the hotel. It was clean and the staff was very friendly. I would stay there again. | 4 |
stay at the Radisson Fisherman's Wharf
I would just like to say the hotel is located well!! but its basic ! the guy on the desk was very friendly who could not have been more helpful' he answered all out questions which made it easy for us. The beds were very comfy which is a bonus.
My only negative comment which I would like to point out is!! when we was ready for the shuttle bus for the airport, the man who was driving the airport shuttle service bus, demanded we tip him 4 dollars each when we got out at the airport and went to pay him, I have no objection's in tipping for a good service but i will not tip if i am being forced to tip consequently we give him half of the demanded tip. So people be aware of this when you pay them!!! | 3 |
Simple but effective
For the price and location - I can't complain! My room was clean, comfortable and quiet (well, as quiet as Downtown LA is ever going to be). I chose this hotel as I needed to catch an early morning Amtrak train from Union Station, so you can't beat it for proximity to Union Station (easy 5 minute walk). The breakfast was very simple but had enough to keep me going. And while there were a few strange room quirks e.g. weird stain on the carpet, some dated features, I was happy with what I got for the price I paid. I emailed the hotel after I checked out as I'd misplaced an item (cell phone charger) and the responses I got were very caring and professional - so top marks on that account. | 4 |
Well, maybe not so much
My husband and I choose to stay in 'boutique' hotels whenever possible when we travel. We've stayed in several on frequent trips to New York City, and so I was intrigued when I saw the very positive reviews of the Sanctuary Hotel in midtown.
Yes, it is in a good location for midtown. And yes, the door and front desk staff were very helpful(more on that later.)
But I don't understand the glowing reports.
Our room was on the 3rd floor w/access by an elevator down a somewhat creepy dark hallway. If you are uncomfortable waiting for an elevator in this kind of condition make sure you ask for a room using the off lobby elevators. As I was using the stairs one of the very pleasant cleaning persons warned me to be careful because the stairs were steep and it was dark. An understatement. The electrical in the rooms is controlled European style by using a room key inside the doorway. But because it is so dark in the hallway, and there are no lights in the room, you have to fumble around a bit to find the proper place for the key. The chandelier is lovely once lighted.
We've stayed in small rooms. Very small rooms. But this was by far the smallest room we've had in New York. The wc was literally less than 3 feet from my head on the pillow. The shower was less than 3 feet from the side of the bed. The bathroom is IN the bedroom. There seems to be a divider curtain that, at least in our room, was bolted to the side and could not close. Odd.
We had two windows: one looked out at a brick wall about 3 feet away; the other was very small and frosted. Again, we've looked out on walls before but in a very small room it was claustrophobia inducing. Very quick trip so not worth trying to change.
The complimented breakfast was a nice touch.
Earlier I mentioned the front desk staff. We had one strange interaction with the concierge. As we had a very early departure, I inquired about arranging for airport transportation. Order a taxi, or arrange for a car? I was told that cars were very expensive - over $125 to LaGuardia. This puzzled me a bit because we've used car services before that were never close to that cost. When I mentioned that to the concierge his reply was perhaps that was because "lower star" hotels "2 or 3 stars" don't use the more expensive service. We've always had excellent experiences with car services secured by other hotels. That sealed our never returning to the Sanctuary. This gentleman had no idea where or how we travel, but made the assumption we were choosing lesser accomodations that didn't provide a high level of service. Or maybe he was just trying to shield us from an outrageous car service fee. The bell staff very graciously stood in the rain in the very early morning to flag us a taxi (he also managed to get us some coffee as none was available yet at the hotel.)
My rating is actually 2.5. I wouldn't call this poor, but it is in my estimation less than average. With so many choices in the fabulous city of New York, why end up somewhere so mediocre? | 3 |
Excellent customer service provided by Martha Uhl!
When we walked into our room it did not meet the standards of a Westin Hotel; the room was the dirty, it was not dusted, the bathroom floor was not clean and the bed sheets had not been changed.
However, Martha Uhl came to the rescue and provided us with superior customer service. She went above and beyond to make sure we were happy with our room and to ensure that we had lovely stay. I was particularly impressed by how quickly she resolved our concerns and how she approached them with a positive attitude. Thank you Martha, because of your exceptional service we will return to the Westin Riverwalk. The Westin Hotel should feel honored to have such an excellent employee apart of their team. Martha is truly an asset to your firm. | 4 |
Great for Phili Marathon
This hotel has the BEST staff. I travel with my wife and 2 small girls to marathons all over, and the girls need a bunch of extras... blankets, towels, etc... This place delivers with a smile. They even brought my girls a goldfish to have for the weekend - they loved it.
Parking is $40 per night, but it is downtown Phili, and the valets are great.
It is a little noisy being downtown, but I think that would be a problem at any hotel in the city. | 5 |
rip off - won't be back
The hotel undergoes renovation and I must say that the new rooms are more to the standard you expect from the price you pay.
The hotel is close enough to the convention center.
I rated it low for one reason. They charge you if you have some package sent to you (5 to 10$ per package!). Whenever I go the states, I order stuff from the web and have it shipped to wherever I am staying. I have been to many hotels in the US, and this is the first time I am being charged for receiving packages.
In short, this is the kind of hotel who tries to extract every $ they can from their customers.
They also have a self park garage (expensive as expected) | 1 |
Worst experience ever
I booked a group rate. Quoted one rate - charged a higher rate. When we get there we were told they did not have a reservation for us. Later told the girl working just did not know how to find a reservation...wth. Our A/C did not work, but was fixed promptly. One of our guests - the toilet did not work. Heavy smoke in our non-smoking room. Because it was our wedding / honeymoon - we were promised the same rate for a suite. Which was only room with a separate bedroom - roommate style. The pool was closed / broken down 4 of the 6 days of our stay. Upon addressing our issues with the manager, Martha (something) coldly and matter of factly said that it did not matter what we were quoted (or that I was lying cause they "never" offered that price), and if we did not like it we would just have to go to corporate to file a complaint. I did!! Still not resolved...to be continued. Will NEVER EVER stay there or any La Quinta again! | 1 |
San Francisco's Return of "The Birds"
Thumbs up for allowing me an early check-in; little did I know that the Wheel Chair Accessible room that I was given for the early check-in would be absolutely abominable. Check out the photo below - "balcony" was a haven for the pigeons - totally disgusting, loud, and eerie. I also did not realize that folks confined to wheel chairs don't use laptop computers (note of sarcasm here) - the room had no separate work station or desk; a thoughtless touch. The room was the half the size of the hotel's other standard rooms. Would have been tolerable but was not clean - pigeon feathers and other crap located by the sliding door - looked like it had not been vacuumed in days... | 2 |
Central Location, nice staff
We stayed for 7 nights at the Dylan. Our room was on the 6th floors and just in front of another building, which means it was always dark and we never saw daylight. The room is comfortable and not too small, but the furniture and the curtains looked a bit tired and old. Moreover, it was very noisy because of the A/C system.
The bathroom was of good size and functioning well. We found the hotel very convenient and well located but nothing special. It was ok, as we only slept there and never spent time in the room.
A special mention to the staff at who was always polite and helpful. | 3 |
Memorable Stay!
I stayed at the Rivington with my daughter for Mother's day weekend. When we arrived I was a bit shocked because it didn't look like a hotel when we first walked in and no one mentioned the lobby would be on the second floor. But all of my worries went away once I checked in because the front desk staff was very friendly and cool.
They managed to offer us an early check in. I was shocked to see the size of the room and all of the closet space. The views from the large windows were amazing. And the beds were the most comfortable I've EVER slept in.
One of the highlights of our trip was the Mother's Day Brunch at the hotel's restaurant. Besides the amazing food and atmosphere, the restaurant manager Michelle is what made it truly memorable. I've never felt so genuinely welcomed at any restaurant before. She gave me a beautiful rose and couldn't have been more helpful, suggesting dishes and cocktails. I decided on the salt fish trio with guava champagne and my daughter had the dulce leche french toast and rum punch. Everything we had was delicious! Michelle is someone who has an obvious passion for what she does and that is so refreshing!
Overall we had an excellent stay and I will continue to brag about it until I my next trip. The extra effort on hospitality makes all the difference.
Thanks for a wonderful weekend Rivington! | 5 |
Quick overnight trip, worth staying here
We stayed here for a quick overnight while my child had a game in the area. The rooms are great, perfect size for 3 people, clean rooms. The creamer for the cofffee was spoiled so that was one of the only negatives about the room. I slept of the sleeper sofa and it was comfortable. Nice bar and lounge, didn't eat at restuarant as the food was expensive. The bar area was really loud though with so many teenages running around. Not actually relaxing at all.... There were other people from our team that got a group rate and also breakfast vouchers. We asked and not offered that same perk. That was just not right... That being said, I would stay there again, great location and great rooms... | 3 |
Quality digs in the loop
My wife and I took a 4 day trip to Chicago and had the good fortune to stay at The Silversmith. We had a king bed room but upon our arrival were upgraded to a suite which gave us a little more room to unpack and get settled in. The hotel itself is right downtown, steps from the "L" and a block from Michigan Ave and Grant park. The location made trips to the Sears Tower (having lived in Chicago a number of years ago I refuse to call it the Willis Tower), Field Museum, Shedd, Art Institute, etc very easy to manage. The one downside was a very small exercise room, but when I come back this will be my first choice to stay. | 4 |
Convenient but dated
I think other reviewers have pretty much said it all. The hotel is great as a base to access various places and activities in Boston, but is in great need of updating and redecoration. The entrance to the hotel is down a side street and there is no canopy or signs to help locate it until you are actually standing at the door which is opposite a car park. Even our taxi driver had difficulty finding it. The room was small, with only one chair so TV could only be watched by lying on the bed, which was comfortable and clean. The lifts were a bit clunky. The breakfast area on the 5th floor was nice and lots of continental breakfast choices available. Useful business centre with free wifi in the common areas.
In general, I would recommend it as a base to explore the city but don't expect too much. | 3 |
Pre-Trip Review
After reading all the great reviews of this hotel we are excited for our visit in early September as the beginning of our trip to Europe we will be stopping for 3 nights in New York and this seems the perfect spot for me, my husband and daughter. This is a combination 24 yr. wedding anniversary trip as well as taking our daughter to Oxford in London to study for the fall semester. The roomy-ness of the hotel as well as the kitchen and mid-town location will suit us well and we will provide an "After-Trip" Review when we return! | 5 |
A lovely stay
I was a little unsure about staying here after reading some Tripadvisor reviews but I have to say that there was nothing to be concerned about.
The service, from the doorman to the concierge, was very good. Always polite and helpful. One thing I would suggest is to get advice regarding eating out from the younger staff at the concierge. They had a much better idea of what we were looking for (low key & inexpensive local eating establishments within walking distance) as opposed to a middle aged gentleman who suggested the J&G steakhouse (preferably a metro ride away.. or a very long walk, at a cost of $$$$). We did, incidentally, eat there when we stayed at the W Hotel in town and it was very good but just not what we wanted that evening.
A good place for breakfast/lunch if you're not eating at the hotel (which we didn't) is Afterwords Cafe within Kramerbooks, Dupont Circle. Also try out Hank's Oyster Bar a couple of blocks away for dinner. Just taking a stroll down Q Street (from right outside the hotel) provides you with plenty of eateries with outdoor tables on a nice evening, packed with locals.
The location of the hotel is great for Dupont Circle and the metro which is a couple of minutes' walk away. We stayed in a superior King room which was very comfortable, large enough and not tired at all, as suggested in other reviews. It looks exactly as the photos on their website. We slept well and were not troubled by outside noise (we asked for a room away from the main road and as high up as possible). One thing I will warn you about though, is the paper thin walls! We heard absolutely everything (!) from next door.
Overall, a lovely stay in a convenient location. | 4 |
Desperately needs a renovation!
I attended a week long meeting at this facility, and I don't think my sinuses have recovered. Moldy/mildewy odor everywhere. Everything just seemed damp. Rain soaked couch in the lobby. Dirty room service trays left in the halls for days. No hot water for the shower. Breakfast service was slow. The conference room seemed to have two temperatures - 85F or 55F -- not a pleasant environment. All in all, until this hotel is renovated ... there are better choices in the area. 99% of the attendees of our meeting checked out after one night to stay elsewhere. | 1 |
Dark does not equal Hip
this is a strangely designed hotel. reminds me of a comfort inn where all the rooms face into a central internal courtyard. and, they keep the hallways incredibly dark. almost impossible to find the room numbers. once inside, the rooms can be small, but functional. lots of dark browns and greens. it's very 70s.
the location is decent and you can easily walk to some of TriBeCa's best restaurants. as a business traveler, i stay here when the rate slips under $200, as at that price point it's a good deal based on the location -- and it's nice to mix it up and explore some downtown neighborhoods.
the bar is awful, however. horrible servers, no energy. just tired and old. they should re-do it. | 3 |
Worst Super 8 Night
- The room (114) reeked of cigarette smoke even though it is designated as a non-smoking room.
- The fixtures and furniture looked good, but the plumbing was hard to use (knobs swapped and tough to turn), noisy, and inconsistent and the furniture was flimsy and clunky.
- It took time to check out because a guy was negotiating the cash fee for his room-for-an-hour while a much younger woman sat looking bored in his car (ended as $45 for an hour down from $60). | 2 |
Nice Hotel Horrible Area!
Like the previous poster as we approached the hotel we were concerned as the area has a "hood" feel to it. It is rundown and not where you would want to spend any length of time. If you are just spending one night and pulling off the Interstate then this hotel will work, otherwise using it as a hub to see Denver, then I would advise to stay elsewhere. We checked out after one night and moved to the Westminster hotel where the area is much nicer.
As for the hotel it is a very nice property as all is new, you cannot go wrong here, however, they do not take great care of the pool as when we went in to look at it you could hardly see the bottom as it was murky so beware of your children getting ill.
If you are reserving a King bed room I was advised that they do not have bathtubs only showers. I found this out upon getting the room, only having to change to two Queen beds. Be aware that they will change without a problem but will charge you the difference in price on your bill the next day after telling you there would be no charge. I did get this resolved, however, pay attention to your bill.
I stay all over the country at La Quinta's and this is not sour grapes but rather advise for the fellow traveler, as I based my stay on the positive reviews on this board which were misleading or they were once a year travelers.
Overall, nice building, horrible area and other little quirks. | 3 |
Hard Rock Rocks Hard
Wanna Party? Then this place is for you. This place scores high (probably best in San Diego) on Location, Style, Fun, Convenience, Coolness. Obviously if you're looking for a solid night's sleep and peaceful contemplation - you're barking up the wrong tree. It's more a place for micro-skirts and super-cars, bad tattoos and good music... You know, fun!
Think Bachelor/Bachelorette party. Think night on the town. Think living like a Rock Star craziness. All that said, I still slept well even with a 5th Ave. facing room.
Another top mark is for the service. Everybody was super nice and helpful. No snootiness sometimes associated with 'cool' hotels.
It's a party Hotel, and it does that well. So if you're in the mood to party anywhere between LA and Mexico - you can't do any better. | 5 |
BEST VALUE IN THE CITY!
This hotel has it all, rpice, comfort, and location. It's got to be the most reasonable hotel in Downtown Chicago. The location is excellent, you can easily walk to Michigan Ave., the Loop, and to the Subway lines. The rooms are large, clean, and the staff is friendly and helpful. The attached restuarant "Pizziria Ora" has some of the best Chicago style pizzia at less cost than the more famous places a couple of blocks away. We stayed here for 2 nights and loved the place. Now if you want luxury go somewhere else. This is great middle class comfort at a fantastic price. | 5 |
Outstanding affordable hotel
I cannot begin to describe what excellent customer service that was provided by this hotel. It's 5 star service with a smile only cheaper. The rooms were very comfortable and clean as a whistle. Highly recommend this hotel and breakfast was a bonus!!! | 5 |
Dirty lobby
Tired rooms. Several blocks from the convention center. This hotel used to be a Days Inn. "Nuf said? | 2 |
Wonderful Experience
The Hilton suites has the best customer service I have had at a hotel, The concierge was always quick to help us with directions and getting us transportation, and the front desk was wonderful with accommodating our group of 15 by getting our rooms moved to the same floor. They are very friendly and I would without a doubt recommend them to anyone who is travelling to Chicago. The location of the hotel is also great, and walking distance to so many great shopping and dining spots. They get a 10 out of 10 in my books. | 5 |
Amazing Stay!
I was running in the half-marathon, and was looking for a hotel that was in close proximity to the race start and the expo. After learning that this was a top rated hotel in Philly, I decided to give it a try. Everything was perfect, and the staff couldn't have been more friendly or helpful! The room was very clean, modern, a good size, and ours had a nice view of the city. The hotel is in the Rittenhouse Square area, which has excellent restaurants and shopping. And they offered several perks for our stay - a later checkout time, a place to store our luggage after checkout (so my wife and I could spend more time in the city), and restaurant recommendations. They even left us two bottles of water and popcorn in our car, when it was picked up from valet parking! The wine reception they hold every night in the lobby is also a nice treat, and a great way to be welcomed to this unique hotel. | 5 |
Non-Smoking Room reeked in Cigarettes
Awful. Requested a non smoking room and the lady at the front desk tells me the hotel is non-smoking hotel. (If you get room 337, thats the room! It's handicap room too!) When I first walk into the room assigned to me, it REEKS in cigarettes. I open a window and hope the smells goes away, but nope, lingers for the next 2 days.
When I look out my window, I get a very nice view of a dumpster. Thats fine, I close the blinds. Around 1am, I hear some random noises outside. I look outside, and I see a homeless man dumpster diving for bottles. Fantastic.
The bathroom flooring is made out of some vinyl (you know the ones you see at dog daycare places so they can hose it down easily). It smelled funny and I hate how the bottom of the bath tub isn't clean.
Theres something about this hotel.... you just don't feel clean. It's dusty everywhere and I was afraid of walking bare foot in my room. Id expect this from a MOTEL... but this is suppose to be a hotel. Sorry not ever coming back. | 1 |
Good Value in SF
Not the most modern or updated of hotels in SF, but it boasts a good location, friendly staff, and clean rooms. Best of all, it represents a good value in an expensive city. Do not worry about the location in the midst of Chinatown. It is very safe, and you can walk to a lot of places. It is also a quick ride to the airport (easy Interstate access) | 4 |
If I could rate this hotel less than terrible I would.
I rad some reviews on this hotel before I booked and it seemed to be a fairly even split with some people saying good and some bad, so i thought I would give it a try seeing as it had a great central location for the price. I now wish I had paid the extra to stay elsewhere! Triton across the street was $200.00 extra for three nights, should have gone for that!
As soon as we walked into the hotel we all reallised that the Lobby smelled of a musty urine smell, we thought this may be coming from outside drains so didnt think too much of it.
We entered the lift which was extremely old and rickety, only three people to ride at a time, it only just made it to th fourth floor with our luggage!
When exiting the lift we realised the upper floors also smelled of urine including our room.
The door to our room just didnt feel secure and at night the corridor lighting shone through the gaps around the frame!
There is no air con in the room so be aware if you need it to be cool in your room while you sleep you wil have to leave your windows open and the streets below are incredibly noisy.
The room looked like it had not been cleaned for a very long time, the sheets seemed to be clean but we had stains on our towels, dirt on windowsills, bath, sink, sideboard, carpet ( chewing gum!) filthy blinds. We actually cleaned our room ourselves with cleaning materials and air fresheners from the CVS on Market.
The Hotel does offer discounted parking but not at the car park right across the street?
Not many TV channels or screens over the windows, we were bitten many times by mosquito's.
If you are looking for a San Fran hotel on a budget dont make the same mistake as us by staying at the Astoria,pay a little extra and stay somewhere else, it didnt spoil our San Fran stay but certainly didnt add to it!
Photo,s to follow. | 1 |
Great Hotel!
I stayed at this hotel for a business conference, but the staff and the hotel made it feel like a mini vacation. Great atmosphere, beautiful decor. The food was pretty good for a Marriott and the breakfast buffet is excellent. the staff was helpful and attentive and they have the best shuttle drivers. My only complaint is that we didn't have toilet paper in the bathroom. I called guest services and left for the day. When I returned at midnight I still didn't have toilet paper and had to use my colleagues' bathroom. What I did have was a big bag full of toiletries. They misunderstood. Who can take a huge bag of shampoo and conditioner and lotion on a plane??I called again and this time was given two rolls of toilet paper. It was midnight. I was leaving in the morning. They overcompensated for their mistake. My concern was the fact that housekeeping had cleaned the room and supposedly cleaned the bathroom. They didn't put toilet paper in the bathroom for two days. How'd they miss that? Left a little sore spot for me and I didn't leave them a tip. I bet they didn't miss that! | 4 |
Great stay, Great service!
Great stay. The breakfast was great and the service wonderful. Thanks Cynthia and Emilia our coffee was always full and your service was great. The front desk was very friendly and helpful. Will stay there the next time we are in Phoenix. | 5 |
Perfect hotel for us
We have stayed here now many times and it is the perfect location for our needs. Our daughter lives up the hill in Capital Hill and the downtown is a short walk away. They have a free shuttle service as well to bring you to downtown area. The public bus system has bus stops at every corner around this hotel. So you can literally go anywhere in Seattle from this hotel. The ORCA card that the buses use is so easy and the bus drivers are most helpful. This hotel is very quiet yet busy. That is why we enjoy staying here. As busy as they are, the rooms are sound proof. The front staff always have smiles and are there to help. We didn't ask them about restaurants in the area as our daughter lives in Seattle. We found them all to be pleasant and nice. They helped us fax important documents for work and pointed us the the right direction. The beds are super comfortable. The breakfast buffet has many selections not just carbs. We have stayed here many times now and will continue to in the future. For us, this is the perfect place for us to be sleeping in Seattle. | 5 |
Enjoy your NY experience at the Tryp!
On our arrival the reception staff were friendly and most helpful. We noticed how modern and spacious the foyer of this new hotel is. We never experienced any delays on account of the four lifts available for use.
The room was ultra modern, compact and very clean. We were happy with the coffee/tea machine in the room. Although there were open shelves in the room, a few shelves in the cupboard would have been more useful.
The breakfast which was offered, was most enjoyable and there was sufficient choice. Kathy and Novrdinne were very good hosts at the breakfast, and were always friendly and helpful.
The location of the hotel is superb and close to most attractions. We would definately hope to make a return visit in the future.
Pete & Betty Shepherd | 4 |
unimpressive and would not recommend for a 2+ night stay.
First of all, let me say that the staff were helpful and friendly.
Unfortunately for the most part of our 8 night stay it was problematic and lackluster. The first room that we had had a truck engine for an air conditioner it was horrible and we didnt get any sleep. I think i could outreach my arms and basically touch every wall in the room, that's how small they are..and the beds, well they should provide two as only one person can comfortably fit in them! Smaller then other hotel rooms that i've seen and stayed in, in New York.
The staff thankfully agreed to move us to another room but only after i asked to speak to the manager. the room they moved us to was lovely, it was a disabled room which meant that it had to be bigger and that served us pretty well for the remainder of the trip.
The lifts!!! S L O W, its quicker to walk down the stairs on crutches and a bung knee then wait for them.
Great location right next to time square and mid Manhattan - without the noise (or maybe that was just the air conditioner blocking it out).
In terms of food, the restaurant downstairs, the Aspen does a great steak. Evergreen the diner next door is also fantastic, we had breakfast there most mornings. The staff are friendly the food is cheap yet delicious and fresh.
They were a bit sneaky, there is only free wifi in the lobby, in the rooms you need to pay for it. Also they don't tell you but you will be charged a $50 per night incidental charge that will be held until your departure. Silly me gave over my debit card so it held back our holiday funds....make sure you give a plain credit card so that it doesn't actually affect you directly.
With the hassle we had with the room, the small beds, unbelievably noisy air con and 'tight' rooms i wouldn't recommend this to anyone that plans on staying for a reasonable amount of time. | 2 |
Scary & Over Priced!
Wonderful location, but run down and scary the doors were dented like someone had tried to kick them in, on the bottom floor.The staff in the am at check out time was polite. But for the price of the rooms they were very poor quality and run down. | 2 |
the best choice!
We missed a connecting flight to our vacation destination and were forced to stay overnight in Denver. Needless to say, we were NOT happy about delaying the start to our vacation. This place saved the day! The shuttle driver picked us up with a smile and friendliness that immediately improved our crabby moods. The front desk staff was efficient and very helpful in suggesting local dinner spots. And the room was SO NICE! We weren't expecting much out of a last minute, low cost booking (I'd googled hotels close to the airport and chosen the closest match) - this place was fantastic. Modern, comfy furniture, well appointed bathroom, full kitchen, and best of all, very quiet and one of the cleanest hotels I've ever stayed in (and that includes some very high end places!) The free shuttle to and from the airports was great, and they also took us to a local restaurant within 5 minutes of us requesting a ride.
We'll be moving to Colorado soon and thus traveling through the Denver airport often in the coming years, and hear delays and missed connections are frequent there. This will absolutely be our go-to spot for overnight delays! | 5 |
Don't Waste Your Hilton Honors Points
My wife and I came here for the weekend to celebrate her birthday and stayed at the Waldorf Astoria. Although the King Standard room was nice and spacious, we were a little disappointed in the lack of amenities provided to us as Hilton Honors Diamond members. This is the first Hilton location that we weren’t even provided a bottle of water at check-in or in the room; or a complementary breakfast.
I realize that I’m a little spoiled with my hotels as I average about 150 nights per year (with work and vacation). I typically don’t stay in hotels that are over $150 per night work…and NEVER stay at hotels over $125 for vacation unless I use my “valuable” Hilton Honors or Marriott Rewards points. I’m not into status…but I love perks! A FREE breakfast, Executive Lounge or a “cheap” bottle of wine for my wife’s birthday go a long way with us!! Unfortunately, all we got for 70,000 points per night was a nice note from the hotel manager wishing my wife a Happy Birthday. (Please don’t get me wrong…we appreciated that gesture, but was hoping for something much more from the #1 Hotel in Chicago.)
The spa area was enjoyable with a large weight room, palates room and small pool. Each locker room has a Hot Tub, Steam Room and Sauna. The showers are clean and private with large, soft white towels. There is also a “TV room” in each locker room with comfortable chairs, cool water stations and small dried fruits and nuts.
If you love spending $450 per night at a hotel…this is your place! If you’d prefer access to a Concierge Level for free breakfast and snacks (with a savings of several hundred dollars), you might want to choose the Conrad or Hilton. | 3 |
Spacious for NYC!
In a recent stay at The Bentley Hotel I was pleasantly surprised with a VERY spacious room especially for NYC. The staff was friendly and accommodating .
The room did have a large hole however where the mini fridge used to be :( We had some thermostat issues so it became difficult to regulate the temperature. There was also the 9am call to our room on Sunday morning which was not actually meant for us! However when we mentioned this upon check out they did remove our parking fees.
Although this is to me is not an ideal NYC location. The roof top bar does have spectacular views however they were out of Jack Daniels at 11:30 pm on a Sat night and the bartender did not offer to get more ( hmmmm). Also the fake flowers and plastic mardi gras beads in the bar were a little tacky for a NYC hotel which sports a 450- a room price tag! | 3 |
Average in many ways
My colleague and I were both upgraded on arrival, which was a nice gesture - we were booked into a small suite each - that was appreciated. We did not ask to be upgraded.
The hotel is a bit older and looks a bit tired and dark. The room was spotless and contained all the amenities of a four star hotel.
The main disappointment was the service at breakfast -coffee was more like the color of tea and nondescript in taste -the food average and the service atrocious. No one in charge - no sections assigned and total confusion with long waiting time for coffee, food and check.
The one dinner we had was better, the food was good but a bit cold and the service ok.
The place could be a first class hotel, the location is tops.
I have no idea what the regular rooms look like.... | 3 |
worst stay ever and poor customer service
This was our second stay at this hotel. When we checked in we were sent over to "the Premere" where we were told it was more for business travelers. Expecting a room similiar to what we had previously experienced this was a substantially older, much smaller room than the Millenium side for only about $30 less a night. The transformer went out on the morning of our last day as we were leaving the hotel. When we returned to dress for dinner 8 hours later and there still was no power. Our room was on the 21st floor. The only way up was through a dark stairway. The hotel was providing glow sticks to light the way. When we returned from dinner the power was still out and they were informing guests that the alarms had been going on and off but if we really had to evacuate the building they would come to each room. Since the generator had been running for so long if it went out they would have to evacuate the building. After returning from dinner the power was still out so we slowly climbed the 21 floors to our room. We had partial lights, no air conditioning on a day that was about 100 degrees, no hot water, limited water pressure not exactly what I would expect from any hotel stay. While I understand that the loss of power was not Millennium's fault...how they handle the matter was poor customer service. I asked when we checked out of they were making adjustments to the bill for our inconveniences. The night manager said he did not have the authority to do that but took my information and someone was to call me by noon that day. After no phone call, I called them about 30 days later and it took 3 calls before I received a return email offering the best rate on a return visit. The location is good, but there are many other hotels in the area. | 1 |
ok but not meet my expectations for a Grand Hyatt
I stayed at the Grand Hyatt for one night when I was in NYC for a meeting. I was so looking forward to my stay, I had not stayed at this location yet. The lobby is very nice, it is modern looking and attractive though it seemed a little busy. Registration was prompt. However, as a high ranking member of their Gold Passport Program, I was used to asking and receiving upgrades when a better room was available. In this case, I was told that an upgrade was available but for a surcharge. I stood my ground and was then offered the upgrade. Is that policy--to try and get the surcharge? Nevertheless, the upgrade option was rather disappointing, it was 2 rooms but had no desk or work area nor did have a "comfy chair". Instead it had what looked like a kitchenette table with a cushioned bench seat and extra TV.
So i switched back to my original room. Again it has a modern decor. Room size was pretty good for NYC and bed was very comfortable. Bathroom was also modern. It was a little small compared to the room itself but still functional and fine.
My gripes:
1) Why boast to have flat screen HD TV's when all of the TV channels are in regular analog? The picture is actually worse when you try to use an HD TV without HD channels
2) The set up could have used a little more practical design. The desk area has a single outlet and one of the receptacles was taken up by the lamp. The night table also had one outlet and one of the receptacles was taken up by the Ihome clock radio plug which unfortunately obscured the other receptacle. This was not very conducive to the current times where everyone has electronics and is need of places for charging.
3) Personally, I believe the decor is too modern. While I like contemporary design, the furniture is no longer comfortable. | 3 |
Terrific hotel
Very clean and comfortable suites. The staff is extremely friendly and helpful. The night we attended the evening's manager's toast, the hotel manager made an effort to speak with us for over 20 minutes - made us feel right at home. During that time, it was apparent that he knew guests by their first names and went out of his way to say hello to them and make sure their stay was comfortable. Location of the hotel is within a short walk to the major streets in downtown Charlotte, however, the hotel does have a free shuttle. | 5 |
Location - that's about it
There are only two positive acpects about this property: The location and the staff. Beyond that, there just isn't just much positive that can be said.
Staff - obviously dedicated, here's an example. We get on the elevator for the 1st time and a bellmen follows. We're having a bit of trouble figuring out their elevator system - the bellman quickly, and in a very friendly way explains that the room key is first used to gain access to the floors, then the floor button is puushed. But he doesn't just tell us, he then demonstrates. Another example -We call to the front desk for subway directions - when we get downstairs, the desk clerk has already printed them out!
Location: Literally across the street from Radio City Music hall and Rockefeller plaza.
Rooms: Micro, as in Eurosmall. Tired, despite being non-smoking ours stunk. The AC never did work. A view from the room - forget about it.
Restaurant: Nice view. Worth a drink on the terrace but not worth eating at.
Hotel Lobby: I guess technically there is one, but it's more of just a hallway. When anyone stands at the "front desk" to check in with a couple of suitcases, it blocks passage for those trying to either get out or get to the elevators. There is way more room in your average gas station/convenience store than in this place. | 2 |
You might get a decent room, but you might not sleep
The good: location, price, and modern, clean rooms.
The bad: unfriendly staff, lack of temperature control in the room (it was freezing in july), wifi went out and staff didn't do anything to help, no cribs, no option for 2 beds, and we asked for a quiet room but were given a room on state street with constant horn honking until 2:30am. We barely slept. Oh, and the blinds were so minimal that even on a rainy morning we woke up because of the light at 6am. Also, there was a lightbulb out in the room for a main light fixture (i've never had this happen before, a minor detail but an example of the lack of attention to a positive experience). The bed was a lumpy, sad queen. | 2 |
Lovely facility. Lovely rooms. Wish the TV reception was better. That's the only complaint.
Perfect room, perfect bed. Wish the night stand radio accept iPads. These days, it's only iPods or iPhones.
Delighted to have ice in my room. I wish they'd find a way to let me know they do it. I was surprised to pick up the ice bucket to travel to the ice machine only to learn the bucket was full. | 5 |
Good location
Nice hotel. Great location. They are doing some renovations which will make it a more luxury hotel. Check in process was quick. Sleep number bed was a plus. Hotel is within walking distance of great restaurants and bars. Rittenhouse Square has outdoor vendors on Saturdays during good weather. Worth the one block walk to check it out. | 3 |
Top notch customer service noticed and appreciated
The Employee customer service went above and beyond in all aspects of the hotel including the meal service, front desk, housekeeping service, the men in front that helped me navigate into the underground parking area and gave helpful directions to the metro or to area attractions and also noticed at the pool area how quickly the towels were refreshed and old one removed.
I noticed someone had spilled milk in the elevator and I told one of the housekeeping staff in the hallway and she had someone within minutes there to clean it up.
We were there with our grandson and had a wonderful vacation,
We felt very safe walking around this whole area including in the evening. | 5 |
Great hotel...
Fantastic place to stay. Just returned from a 5 day NY holiday and stayed here. Staff great; rooms great; hotel absolutely stunning. However, a few downsides. Food a bit pricey. $77 plus taxes for breakfast for two..over £100 for breakfast!! Gilt restaurant pricey, but it is a Michelin 2 star...is that what makes it pricey for "nouvelle quisine"? WI-fi is another issue. Free in lobby, but $15.99 in the room? Coverage in the rooms flakey at the best of time and couldn't get a stable connection. Lobby is constantly busy with people on laptops, phones, iPads etc. as it's free there. Why not free in the rooms as well? I think the towers guests get it free, so why not everywhere else? All-in-all, a great hotel with great staff. Would definitely stay there again, but perhaps eat locally in future, and use the free wI-fi in the lobby. | 4 |
Great location, good size rooms, high incidental daily charge
The Sofitel is in a great downtown location near Rittenhouse Square, shops, restaurants, transport. Attended a conference and Sofitel had all the facilities. Good room size with great bed. Only downside was poor room lighting, gentle lighting around the room. Could hardly see in the room. Bar OK and OK food. Not cheap though. | 4 |
Value in the City
I stayed here because it was about halfway between two meetings I attended. While the parking was not cheap it was convenient and did not take long to get my car. The room was comfortable and having a seperate bedroom and living area was good. I was surprised that there was both breakfast and dinner, with wine, included in the cost. I was able to get a room on a higher floor, which cut down on the city noise. I found the staff to be helpful. The location is very good, close to shopping and restaurants,also easy to get to from the expressway. The hotel was better than expected. | 4 |
Good spot but overpriced
The property is well maintained and the room was in good condition and roomy enough but the hotel rate is higher than nearby hotels with higher stars. Personnel was nice but the elevator require key entry which I found very annoying especially if you have guests. | 3 |
Great stay in Chicago
We were very pleased with our king spa corner room - the floor-to-ceiling windows provided a great view of the city. The room is spacious with a convenient sitting area and a large and decadent bathroom. Free high speed wi-fi, a ten dollar mini bar credit, and a credit to Sable (Palomar's restaurant) are offered to Kimpton In Touch members. As others have mentioned, the hotel's location is convenient, especially for easy access to Michigan Avenue.
Hotel staff members were friendly and efficient; housekeeping does a great job of keeping the hotel spotless, tending to guests' rooms and providing turn-down service, and the front desk staff always offered greetings every time we walked by. Some of the doormen seemed more interested in chatting with each other and snacking than in attending to guests. Jean Luc, however, made up for that lack in service with his friendly greetings and attentiveness.
Overall, the Palomar is a great choice, and we would stay here again. | 5 |
GA/FL Weekend
We stayed here while we were in Jacksonville for the Georgia/Florida game. It was my first time at a HIlton Garden Inn. I liked it. The woman at the front desk was very nice. We were pleased with our room--clean, comfortable bed, and a nice view of the pool. The fitness room was extremely nice (state of the art cardio equipment with individual TVs). The hotel appears to be sort of in the middle of nowhere but it is actually only a couple of blocks to the San Marco area (cute downtown area with shops and really good restaurants). We would definitely stay there again. | 4 |
Pleasant staff cannot overcome deficiencies
A conveniently located hotel, just blocks from Canal Street, the "Village", Little Italy, and Chinatown -- this property has too many weaknesses to be considered a place to stay. While the staff are helpful and courteous, the rooms are noisy, small, and overall disappointing. For a few additional dollars there are better choices for the NYC traveller. | 2 |
Casual, cheap and well located!
We stayed in a larger 1Kbed suite that has been partially renovated on the 7th floor (new furniture but old carpet and bathroom). Kitchenette is practical but breakfast and dinners are free here so no need to cook much. (small buffet type of setting) The bed and the pillows are very comfortable, there are two flat screen TVs and free wifi. There is not much light in the room as it faces another building and the windows don't open. The gym is small but well equiped for 3 or 4 people to workout at the same time. The location is great - 15min walk to all museums along the Mall. There is a CVS accross the street which is convenient. I would definitely recommend this place if you want to stay in a good and affordable hotel in DC. The staff was very welcoming and quick. | 4 |
Not Ok
Hotel smells like a geriatric home.
Restaurant does not have much of a selection at all, especially if you make it a point to not eat crappy foods.
Now, on to my main issue:
I was awaiting a few packages--all replacement credit cards and my drivers' license, because I had lost my wallet at the airport--and informed four desk attendants, at different times, that the parcels would be arriving UPS. Coincidentally, I met the UPS guy on my way out on our second morning, and signed for the first package. My second package was supposed to arrive the same day, and I asked both people at the front desk later in the afternoon if it had arrived. I was informed that it had not. My boyfriend left his information and our room number with the front desk because the third package to be delivered was for him, and we thought it would help in avoiding any confusion, since my name was on the room. Boy, was I wrong.
Later in the afternoon I called the credit card company and they said the second credit card had been delivered. Worried that it had been lost in transit somewhere, I cancelled the "delivered" card and was told to expect a new one the next day.
Early afternoon the next day my boyfriend received two packages, one of them being the "delivered" package from the day before. The package that the front desk claimed had never arrived. The package containing the credit card that I had to cancel, for fear that it had been mis-delivered. Having to wait for the replacement cards and the drivers' license had already delayed our plans, but we were in good spirits because we knew our credit card company and UPS would not disappoint in fulfilling their duties.
However, we were extremely annoyed when we found out that the hotel had had the package all along. When we asked how could this oversight have occured--we checked in with the front desk at lest three times a day--the woman said "Oh, we didn't know who the package was addressed to, since his name isn't on the room". Well, what about the note that we handed to the woman at the front desk yesterday afternoon, the one with all of my boyfriend's information including his phone number. "Oh, I don't know. I didn't see a note". And yet she was able to call us, on my boyfriend's phone. Perhaps it was because she saw the note, or else how was she able to contact us.
What it boils down to is no one ever actually checked for the package. Or they were so disorganized that they couldn't find packages that had been delivered. Or it could be a combination of the two, and they are simply incompetent.
In short, I would not stay at this hotel again. However, if you don't mind the smell of a nursing home, greasy non-nutritious food and an incompetent front desk, then be my guest.
PS, on my way out, they bribed me to leave a good reveiw by offering a $10 rebate/coupon. Therefore, take all of these "Excellent"! reviews with a grain of salt. | 2 |
lots to say about this hotel
There are two good things about this hotel. 1. The bartender from Tennessee and one of the bell captains. 2. Not all rooms but the room we had, had 2 double beds and 2 FULL bathrooms! Now for the bad... pretty rude and unaccomodating staff. We arrived from our red eye flight and was told in a very rude manner that they were updating their systems so we couldn't check in. That was a bummer but we understood. It was only 6:30 am. We proceed to sit in the lounge chairs located in the lobby. The concierge approached us in a non friendly manner and told us we could not sit there and to move over to the bar area. I asked why we couldn't sit there. She replied with because she thinks we would be more comfortable resting in the bar area and that is what they tell everyone. I don't understand why we couldn't sit in the chairs provided in the lobby but my friend and I went over to the bar area anyway. We sort of layed down on these benches in the bar area until someone else came over and told us we couldn't lay down even though the concierge just told us we would be comfortable there. We waited around for a few hours and then once again checked with the staff to see how long it would be till we could check in. The answer we got was defensive. I just don't understand why the staff couldn't appologize and be nice when they would answer us. A little later we finally could check in. My friend asked if we could pay for another day so we could get a early check in. A reasonable question... We were wanting to pay for another day at the hotel. The front desk agent quickly cut off my friend mid sentence and in a matter of fact tone said no. We were shocked! I also saw on line that the rooms were $177 a night instead of $285 which is what we reserved the room for. Even though our card had had yet to be charged they said they could not do it. I was too tired to argue with them but I have been to other hotels that have adjusted rates. The hotel room was the most noisy hotel room I have ever been in! It faces a nyc street and what you hear is constent ambulances, honking and much more. I understand that this might be typical for nyc, but, upon check in when the agent was asking us what which room we prefered you would think she would have mentioned that this particular room with the 2 beds is very loud. Also, I want to mention this was not the room we booked but an upgraded room. The beds were nice enough. It doesn't look like this hotel was recently remodeled like they say. Bathrooms still looked pretty old and much of the hotel did not look remodeled. Oh and you have to pay $2 per bag for the bell to hold your bags. Not a lot of money but I don't know any other hotel that does this. It wouldn't have bothered me if I didn't have the above mentioned experience with this hotel. | 3 |
TRADITIONAL HOTEL WITHOUT A SMILE
I brought my daughter to the New york Palace and arrived after a long journey to be greeted without a smile. Furthermore I was shown to disabled room. I am not disabled and when I came back to reception to ask for a different room with bath tub, I was greeted again without a smile and informed that the hotel was very full and they would do their best to find an alternative. I was then given a suitable room. I emailed reservations to tell them that their reception did not give the correct appearance for a five star hotel and I was given a complimentary breakfast as an apology. This breakfast we had and came to $120!
However, guest services were great. My daughter is diabetic and we were given a fridge at no charge for her food. Housekeeping were also excellent. The position of the hotel is outstanding. 2 blocks from the Lexington subway. There is a starbucks exactly opposite which you need as there are no hot drink facilities in the bedrooms. | 3 |
Terrible room service
Roosevelt hotel was our best choice due to its famous reputation and it was close to the location we were performing at. We loved the hotel it's beautiful but terrible room service. Room attendants are terrible, rude, and have no manners. They are no good at giving directions/information. We got talked to with a horrible attitude by a couple of ladies. I personally saw so many horrible things while staying at this hotel. Never again am i staying here again. | 1 |
Perfect and right across the road from the Hertz return
Lovely spacious hotel with good food and great accommodations. Nice bar where we had a very nice lunch. Breakfast was delicious and cooked to order as usual. Very relaxing ending to our San Antonio trip. | 5 |
Gives South Philly a bad name
The Skyview Plaza Hotel and Suites in Philadelphia (or as far out of the city center as its possible to be without being pushed into a river) is a nightmare. You can't walk anywhere except a shopping center a mile away. It's not on any convenient mass transit. The sole working elevator is all banged up, splinters and all, and has no safety certificate. Despite a sign on the front door about it being a smoke-free hotel, the room they put me in stank of smoke and had cigarette burns on the desk and night table. The AC didn't work. The place was sold out, they said, and they couldn't move me until morning. I woke up with a huge allergic reaction, and coughed and sneezed for two days and had a splitting headache. The room they moved me to was slightly better smoke-wise, but still had no working AC, had cigarette burns everywhere -- you'd think they'd at least take out the ashtrays -- and there was garbage in the hall. Only two lights worked. But there WAS a view of far-off Philly, so you could see where you wished you could be. | 1 |
Great location and good staff
Our travel agent managed to get us a good deal for just one night after a cruise that arrived early morning at pier 35. After the usual USA immigration delays, we arrived about 9:30am, but had requested our TA inform them of the early arrival.
The receptionist hardly batted an eyelid when we said that an email had been sent and had a room ready straightaway. The receptionist also supplied a temporary Starwood loyalty card as even though we have been Starwood members for a over a year, we never had a card.
As others have said, the lifts are a bit slow and the hotel layout is a bit confusing until you have been to and from your room a couple of times. The room was advertised as for a Starwood prreferred guest, was clean and spacious, yet the beds were only doubles and not Queen or King, which is unusual.
Food in the coffee bar appeared a bit pricey, but there is a 711, Subway and other eateries close by.
Great location as the Hop On Hop Off bus office and terminus is less than 100 yards away and the waterfront not much further.
Piers 39 and 45 are within easy walking distance.
No refrigerator in the room is poor at this price and the rooms are not double glazed. Our room wasn't dark enough as the Roman blinds let in far too much light and there were lights outside.
At $25, we decided that breakfast was too expensive.
We parked our luggage and the pleasant concierge also booked our airport shuttle, which arrived on time at 6:15pm. We didn't use the pool but we did sit outside late afternoon until the shuttle pick up, in a sunny area primarily for smokers, adjacent to reception. There is an outdoor gas fire for each of the four seating areas which is pleasant enough. We weren't troubled by smoke drifting across either.
The important question as always, is "would we stay again". Given the ideal location, the answer would probably be yes. | 3 |
Remeber these hotels ar a franchise and this one gives Comfort Inn a BAD Name!!!
The outside was very nice as expected from all of my stays at Comfort Inn Hotels. We were so disappointed when we went in. First of all it had a bad smell and the air condition was not in use....very hot. Checked in and the staff was nice. The hotel is old and in need of a complete renovation. The carpet was torn through out the hotel and rippled all over. The hallways are not well lit. It felt like the people who owned the franchise also lived there with their family. Dirty place and did not feel safe the. If I wasn't so tired and was only needing to be there for a few hours. I would have went else where. SO DISAPPOINTED. WILL NEVER STAY THERE AGAIN. Do not waste you time. | 1 |
creepy neighborhood and lots of street noise
my mom and I stayed here with my three kids. the room cleanliness was marginal at best. Mom's room had a sticky table, and I found hairs in the bathroom (not just one, or just in one place, either) shower knob fell off in my hand. Air-conditioner wasn't installed properly, and it leaked water all over the floor from the wall to the bed. note pad in the drawer had writing all over it. at least the sheets were clean. | 2 |
Fabulous location & hospitality!
This past weekend my daughter (25) and I spent the night in San Francisco - dinner & a show. I got a very good rate at the Omni for one night ($170). It is smack in the middle of the financial district so there wasn't much open after Friday evening but the locations was terrific. We were able to walk to North Beach for dinner & Beach Blanket Babylon and then Saturday morning we walked to the Ferry Building as their Farmer's Mkt was open. The hotel was clean, accomodations great and everyone there couldn't have been nicer. We had drinks @ their bar when we got back Friday evening and I have to say, they were delicious! a bit on the pricey side, but at least they were a fairly good size. I have stayed at several hotels throughout the city and I will return to the Omni. Great hotel centrally located. | 5 |
Spend the extra 20$. Stay somewhere else.
This was the worse Hotel I ever stayed in. 1. It was full of mostly local Vagabonds renting rooms to do drugs in. 2. The front desk man was completely useless and disgusting. 3.Some loser Stoner tried to pick a fit with me in the parking lot. 4. The smell in the room was moldly. I would have left to go to another hotel but it was very late when I arrived and I didnt have my family with me so I stayed. Please if you are reading this do not take your family here. I am a former Marine and I kinda felt uncomfortable in this "hotel". | 1 |
Nice Hotel, great experience.
Room exceeded expectations. Very big and comfortable.
I'd sure return in my next visit to DC. | 5 |
Underwhelmed
My room was comfortable, but I was disappointed. The TV picture was fuzzy and hard to watch. I forgot my deodorant and when I checked with the front desk, they informed me that they were out and I had to walk 4 blocks in the rain to the nearest Walgreen's. Ugh! | 3 |
if you look for location at affordable price
this could be your hotel.
Easy to reach via subway ( 1) from Penn station
prices are affordableif you consider the range in NYC , the hotel is on the main way to Holland Tunnel NJ but on the higher level floor no noise has been heard..
the aspect inside is a little shabby and the cleaning couldn't be degined..spotless
The front desk is essential, no extra smiles
you have completely forgettable cookis in the afternoon, offered with 0 enthusiasm
breakfast is ok but if you need a decent coffee to start your day, well...you need to search it somewhere else | 3 |
Average stay, great location
The room was really small. Corner room but couldn't tell. Room had a king bed with about 3 feet all around it and that was the whole room. Had a window but was behind high headboard and couldn't look out. Shower, no tub. Couldn't stand at bathroom sink with door open. Had to put my duffel in the room hall and some stuff in the small closet. Tiny corner desk, couldn't walk by with desk chair out (and only chair in the room.) No minibar but did have a coffee maker. I talked to other guests and they said the rooms with 2 queen beds were larger and they offer a King suite but didn't see it. Bed was comfortable but had 4 pillows that were so hard and thick it gave me crick in my neck.
Breakfast in the cafe was good, services was OK, most people were having the Sunday buffet so the off the menu service was a little weak.
Valet parking was fast and efficient. Front desk staff was very pleasant.
Location is great, cafe/bar has a view of the wall of the Alamo grounds. | 3 |
Very Chic
I've stayed at this W three separate times and have had 3 good experiences. The rooms are larger than a typical room at the W, and I especially appreciate how quiet this hotel is. The location is excellent ($18 taxi from DCA, and 3 blocks from the Metro station) and walking distance to the White House and Washington Monument. Coffee is avaliable in the lobby in the morning (there are no coffee pots in the room), and hot cider is available in the afternoon. The restaurants in the hotel are excellent, and the view from the terrace is superb. Acura was doing a promotion with the W, so I took advantage of the free car service (twice) while I was there. It was raining during my visit, but I was able to borrow an umbrella with a $40 deposit. W Hotels are trendy, and my only criticism is that there are few perks - free wifi in the lobby but not in the room, and it will cost to use the hotel computers for the internet in their business center. Also, sometimes it takes a while to figure out how to turn on the lights in the room as the fixtures are modern. On my first stay, I had a view overlooking the White House lawn, but the next 2 times, my view was of the interior brick walls - but again, the room was very quiet. I'll definitely stay here again if I have the opportunity. | 4 |
"San Diego, On the Beach"
We stayed here in March. The location is wonderful-right on the beach. Rooms were attractive, and the hotel was close to restaurants. The problems we encountered were with the room itself. We stayed in a King, Balcony View room. The bathroom was not cleaned well. There were hairs on the floor and some mildew. The next problem arose in the late afternoon. We heard the shower very loudly from the adjacent room. The adjacent bathroom must be directly behind the head board of the bed. When I called the front desk, I was told that people come off the beach and it should end soon. We went out for dinner and turned in for the night at 11pm. In the middle of the night approximately 2am, we were awakened by the sound of rushing water. This went on for 40 minutes! It was impossible to sleep. I have stayed in many hotels and motels and have never encountered water sound as loud as this establishment. The sound was loud enough to record on my iphone which I did play back for the front desk to hear. This was supposed to be more of an upscale hotel. I'm surprised they do not invest in sound insulation between the guest rooms. Fortunately, we were only booked for one night. It would have been nice if the font desk offered to change our room after our first noise complaint at 5pm, rather than shrug the complaint off and tell us to wait it out. It makes one wonder if their rooms other rooms have the same problem. | 2 |
Wonderful stay; staff attends to your every need
I was here for an annual conference; this is about the 5th time I have stayed here; each time the staff is very friendly. Whenever one arrives there are ample valets to take your car-no waiting. The door to the lobby is opened for you and it's a short walk to check-in where you are greeted warmly - again, no waiting. Last year I was in a room near the stairwell and was awakened by the staff slamming the stairwell door at 2 am while picking up the breakfast room service menus off of the doors. So this year, I asked for a room away from the stairwell - no problem. And did I mention that last year, when I complained on check-out that I was awakened, they comped my breakfast and parking charges. They want to please.
Things I love - dimmer switches on lamps; great water pressure; views of the lake; in the back of the hotel along the lake, there is a wonderful walking path. Great food at the restaurants and room-service nice cushy chairs to sit in outside, I inquired of the concierge about restaurants I had looked up on Tripadvisor - she was familiar with all of them and printed out directions from the hotel to the restaurant I selected in seconds.
When I checked out, a bellman was standing next to the front desk to assist me with my bags. I had to check it since I was not going to be leaving for a few hours. It's really nice when a hotel ANTICIPATES your needs. When I departed, it took just a few minutes to get my car and bag (only one stop at the valet desk). I was offered a free bottled water upon departure. The service I received never felt hurried - I suspect there is a large # of staff, expertly trained on giving service.
One thing I wish is that the internet would be free - I had free internet through the conference I was attending, and it was quick and reliable, but I think for the prices charged by this hotel, it should be free to all guests. The valet parking is $29 per day, which sounds like a lot, but downtown parking is usually pretty expensive.
There are plenty of restaurants within walking distance and I ventured out in previous years. This year I went in the car and enjoyed some of Austin's funkier places. I look forward to returning next year. | 5 |
So Wrong
This motel was the worst i have ever seen seriously they should not operate this place in the condition that it is in. When we checked into the room the garbage was full and they place it in the closet, the cloth that they use to wash or try to wash the bathroom with was hanging up in the bathroom. the bathroom was very dirty from previous user the shampoo bottle that they uused was still in the bathroom with the left over soap. Soap scum was on the wall tiles, the shower curtain look like it has not been clean in months, stain on the rugs the bedroom was smelling very musty the ceiling was hanging with watermarks all over it. Simply put the room was filthy could not sleep on those bed linens went out and bought linens to spread ontop of the comforters they had on the bed. We had an allergic reaction the whole time we were there. The front desk area is nicely done but that is it. Not worth the stay even though its close yo the base. this is a place for prostitutes for a couple hours obsolutely horrible. its not even worth $1 a night. | 1 |
Great location but don't see the value for money
Hotel location was excellent, hop onto the BART from the airport to Powell station and the hotel is just a short walk (3-5 min) away. A few blocks from Union Square, Macy's, major car rental companies and Chinatown, Parc 55's location can't be better.
However, the hotel charges for everything that a modern traveller would need - USD15++ for wifi, no breakfast included, no international adaptor, no drinking water provided and limited bathroom amenities - made me feel that this hotel is not moving with the times.
Most importantly, there were plenty of homeless people along Market Street and around the hotel areas which made the location a lot less friendly after sundown. | 3 |
Disappointed
I expect more from a Holiday Inn. The service was missing. The staff seemed to be more interested in their own agenda, than representing their establishment in a positive light. It was in a hard to reach location. If you missed the off ramp, you were in serious trouble. I will avoid this hotel in the future. | 2 |
Huge rooms, very clean!
Eastgate Tower was recommended to me by two friends and I see why now. It was a huge space for Manhattan. The bedroom was a good size but then there was a living room, dining area and kitchen. The staff was all very friendly and helpful. Everything was very clean too. Negesti was helpful when checking out and the gentleman checking us in was great too. Eastgate doesn't compare to the tiny hotel rooms I have stayed in before for the same price or more. | 5 |
Historic Hilton hotel is worth the expense
I stayed at the Hilton for a week to attend a conference at the Fort Worth Convention Center. The Hilton was convenient to the Center (1 block away) and cheaper than the official conference hotel (Omni) by almost $20 per night. In addition, the Hilton had free wifi Internet (FINALLY a hotel listens to what business customers want!).
The hotel is in great shape and the rooms are very nice. I saw several rooms, and while mine was the smallest, it was more than adequate for a single or double occupant (2 double beds).
The fitness center was the absolute best that I have ever encountered during my travels over the past 20 years and I was able to do my full 1.5 hour workout each time I was there thanks to the multiple treadmill/elliptical machines, full set of free weights, Pilates/yoga equipment, and multiple weight machines. All were recent models and worked well. Free towels, headsets, television, and water were also major bonuses.
The small restaurant was adequate for lunch (salad) and not overly priced. There is a Ruth Chris steakhouse attached, though my current diet doesn't permit me to visit. Colleagues who ate there raved about it.
The concierge and check-in staff were excellent as well. Only two items kept me from giving this hotel an excellent review. The soda machines (Coke products) charged an outrageous $3 per bottle, twice what one expects to pay, AND took only cards, not cash. The second was the fact that the housekeeping staff was very loud, yelling at one another the length of the hallways the only morning (before 8am!) when I was able to sleep in and catch up on business via the computer. There was no safe or mini-fridge in the room, but I heard that those were being added this year. | 4 |
Beautiful rooms and exceptional service.
My husband & I spent an overnight stay recently at the Hotel COmmonwealth, we were so impressed by the staff and the premises, the selection of restaurants was superb, all round we were made to feel that the Hotel would go bove and beyond to make our stay with them an amzing experience. BRAVO!! | 5 |
A pretty Average Hotel
My family and I typically go to the Phoenix area once a year for vacation. I had a conference at the Hilton and am a Hilton Honors member so I was looking forward to checking out a new resort. The resort is laid out on a hill on the outskirts of town. The rooms are nice with your standard living room and separate bedroom set up. The staff was friendly and accommodating and the place appeared to be well run. My only issue is that the entire facility felt very dated with less to offer than the other resorts I’ve stayed at in this area. The golf course was nice with some very scenic holes on the back nine. There were plenty of pools and a water park type area. So there was really nothing wrong with the resort but I won’t be staying here when I go back for vacation. | 3 |
Not a bad stay. Not a great Hampton, however.
I had a late flight to Denver, which was delayed. So when I arrived at the Hampton Inn I was past ready for some solid rest. The front desk was very nice and accommodating, despite my very late arrival. The room itself showed a few signs of age. Some parts of the property look as they have undergone a renovation, while other parts do not.
When I got off the elevator, the hallway smelled like vinegar. My room had the same strong odor. The bed was comfortable - typical hampton "cloud mattress". The walls, however, looked damaged, as did the entry door. This seems picky, but I notice these details: there were no liners put in either trash can. I've never stayed at a hotel where trashbags were not utilized. Maybe this a "go green" thing, which is fine, but I wonder if they just dropped the ball on this one too.
Breakfast was the typical hampton breakfast bar - hot bar, yogurt and fruit, cereal, etc.
The property also offers an airport shuttle. I didn't need to set up anything up with them, but it is worth noting they offer it.
I will not book at this hotel again due to the condition of the room. If the room is not maintained to meet the high standard hilton requires, it says a lot about the mindset of management or franchise owners. Sorry, but it's true. | 3 |
Recommendable Foggy Bottom location.
I hesitated to book this property because of the negative reviews related to the noise level. I will address that issue first. Yes, this hotel is located near GWU Emergency Services and there are ambulance sirens at unpredictable times. Frankly, it was no worse than any other urban setting; we were on the first floor and were not kept awake by sirens. The neighborhood is otherwise remarkably quiet in the evenings.
I believe the more recent reviews of this hotel are a more accurate reflection of its desirability as a place to stay in this part of DC. The hotel management has clearly made an effort to correct any problems that may have existed in the past. The staff, for example, were commendably courteous and helpful
I had never stayed in this part of town before, but it is an excellent location for dining (the hotel will provide a list of recommended venues as well as make other suggestions for specific dietary needs) without having to drive or take public transportation. We enjoyed quick service at Roti Mediterranean Grill and Mehran Pakistani and Indian Cuisine, both about 2.5 blocks away.
The room was spacious, comfortable, clean and COOL! I say that because we were there during the blistering heat of early July and the room remained comfortably cool at night. The availability of in-suite kitchen facilities made breakfast so easy without leaving the hotel. Whole Foods is located about 2 blocks away for provisions.
Speaking of convenience, the Foggy Bottom / GWU Metro stop, serviced by both the Orange and Blue lines is just 1.5 blocks away.
All in all, One Washington Circle is recommendable and affordable. | 4 |
Very pleasant stay
We had a wonderful time here. Stayed in a studio, which was a great size for a family of 4. Found this hotel to be convenient to everything we were looking to do. It was all within easy drive. Great view of the marina. Clean and friendly. Would definitely stay again! | 4 |
Great location, but better Service at the DMV
As a long-time DC resident who moved away a few years ago, I had always wanted to stay at the Drury Hotel (now called the Dupont Circle Hotel). With rates starting at $500/night and a 4-Star Rating, I expected service at least consistent with most major hotel chains. The location couldn't be better, but wow, was I surprised by the horrible service. First, I arrived at the hotel and the hotel clerk, Jean, was typing into his terminal for at least 5 minutes before even acknowledging me. To be honest, I didn't want to be rude and I figured that he hadn't realized that I was there. After the requisite time, I politely cleared my throat. What amazed me was that when Jean lifted his head up and looked me clearly in my eyes, he simply went back to what he was doing on the computer. When he was finished (this was almost 10 minutes into my experience), he simply looked at me with a blank stare. There was no "hello", no "welcome", no nothing... When the night manager, who I later found out was Jamel [--], walked in, I tried to lighten the situation by saying "it must be a hard night." It just went downhill from there. Every time I tried to explain what happened, Jamel interrupted me. when I made the simple request to Jean to be placed in a quiet room, he told me that "he had no idea of the room placement, so he wouldn't be able to tell me if the room was quiet or not." Jean then went behind a wall and explained the issue to Jamel, but in such a loud voice that I could hear everything. Jamel said "just tell him that we have no rooms."
At that point, I realized that there was no use arguing. So sad, this hotel could be so much more. | 2 |
Good, reasonably priced hotel in good tourist friendly location
For the price we paid, and the experience received, this hotel was excellent. We were in NYC during Superstorm Sandy, but if you didn't leave the hotel you would never have known! The hotel was well run, very clean and generally pleasant to stay in.
Great location for tourists. Very close to a number of subway stations and you can walk to a lot of key places. Heaps of theatres around, if that's your thing. As getting around was difficult when we were there, we ate predominately at restaurants we could walk to, and using Yelp we found some real gems nearby.
We had a King room, which was large by NYC standards. Good, comfy bed too. We were on the 14th floor, but you could open the window, which I loved in terms of getting fresh air in. Windows were double glazed also, so the traffic noise wasn't an issue (as it cain be in NY)!
Would definitely recommend and return. | 5 |
Great hotel -- get room on the top floors, bottom floors too loud
Nice hotel -- clean, small rooms that are beautiful. I had a room on the second floor and the level of noise from the street was crazy loud. Ended around 3 am -- so limited sleep in a great bed. If you go to this hotel -- only do so with a room on the top floors. | 3 |
Not to bad!
Stayed six nights, it is actually a bargain - if you can live with the low standard. Location is perfect with two minutes walk to TImes Square.
Clean linen and bath but the carpet wasn't vacumed for at least 2 weeks. Another minus was tha lack of a closet but we got a lot of hangers and with nails in the walls, we managed without it.
We'll be back! | 2 |
Westin's concierge, Marina Serhan
Just getting ready to leave this lovely city after a fantastic stay! The Westin was beautiful and Marina was so helpful and always sunny with lots of interesting ways to spend a quiet evening out or a bang-up night on the town! When we wanted something in particular, she was quick with a recommendation and even called the restaurant ahead and told them to expect us.... They did, and as soon as we walked up, they greeted us with a "Marina, sent you!" We were treated like royalty and felt especially pampered. A great stay and be sure to stop by and tell Marina hello! | 5 |
No donkeys working here
Everything you would expect from a place where the legendary Gordon Ramsey places his name. Superb across the board! | 5 |
What a Toss Up !!!!!!!!!!!!!!
Depends on your needs if this hotel will fit your needs. Located right off I 45 (exit 36) just 8 miles south of downtown Houston and only 2.5 miles to Hobby International Airport.
Stayed two nights to check out Minute Maid Park ( a must for baseball nuts) this establishment met all our needs. Had room located in rear of building and never heard Highway traffic but did hear a few buffer flights going over hotel. No walking distance restaurants available but we spent our time in the city. My only problem with establishment was no fresh soap, shampoo, or plastic cups were replenished by housekeeping in morning, so you'll have to go to front desk to request.
Breakfast is almost non-exsistence so plan on a Denny's 2-4-8 if you must start your day right. Great Bed, very,very small bathroom, but most important a very friendly staff to make you feel welcome........so like i stated it's a toss up as to what fits your needs...mine was a Home Run....................... | 3 |
Nasty Hotel and Rude Staff
Tried to stay at the Howard Johnson Inn in San Antonio which was one of the biggest mistakes i ever made. Checked into hotel at 4pm to get ready for Zac Brown concert. Get to room and it is disgusting to say the least. It is dirty, stains, and smells like horrible. My wife goes to take a shower and there is no water. I call the front desk to let them know and the front desk cleck blames it on the city, as i am going to the car to get something i see a crew removing old water heaters to install new ones. This is at 5:45pm on a Friday. I go tell the front desk lady who is now rude to me and say it is still the city's fault and there is nothing she can do. I ask for a differant room and she say she can put us in their sister hotel next door. So we pack everything up and go to the lobby to get our new room to be told we can go shower at the other hotel and then come back to our nasty room with no water. So i asked for a refund and the fron desk clerk laughed at me and says they do not give refunds. So my wife and I go to the Concert frustrated and very stinky and have to change in the parking lot and drive two hours after concert is over to get home. The funny thing is Howard Johnson Inn still expects me to pay for the room. STAY AWAY FROM THIS HOTEL! | 1 |
Awesome hotel!
My son and I stayed over Father's Day weekend and couldn't have enjoyed ourselves more.
The thing I appreciated the most is that there were no surprises - Check-in was fast and friendly, service and product quality in the bar and restaurant were great, housekeeping services were very good. Our room had the two queen beds that we requested, not easy to find in NYC from my limited experience. Free in-room safe gave piece of mind. Mini-bar (never cheap) was convenient - although I bought M&M's from the mini-bar the first night and wake up to find out we are right next to the M&M store with a zillion pounds of M&M's in all colors.
We requested and received, without the typical negotiating, an extended (2PM) late check out on Monday.
The location was perfect for our purposes. | 5 |
A Dump!
Thiis place was terrible, a real dump! Booking on line and sight unseen, difficult to tell the exact location. It was advertised as Days Inn Metrocenter and that tells me it is in a busy business center.....it wasn't! Location was not convenient to anything. The room was small and cramped, the night table had cigarette burns, and we had 2 queen beds, and the TV was facing one bed and hard to see from the bed we slept in. We had one hand towel, one washcloth and two large towels and when I asked the front desk about that, they said becuase of theft, unless the guests ask for more towels, they don't put any more in the room. You had to pay to use the ice machine. At breakfast, I saw 3 business dressed people come in with notepads, looking around. I asked them if they were from the Health Dept. or Days Inn and they said Days Inn. I proceeded to tell them what a dump the place was and they thanked me for my input. While we were packing up the car, getting ready to leave, the general manager knocked on our door and proceeded to apologize for the conditions, telling us they were going to start rennovations shortly. We had trouble with the A/C unit and he offered to have it replaced while we were out for the day, we agreed but it was not replaced. When we checked out, I asked for the manager to tell him the unit was not replaced, not for us, but for the next person staying in that awful room. He came out of the back dressed in a t-shirt, shorts and flip flops. Not a very professional appearance for a manager! I would not recommend this place to anyone. Oh, one more thing, the internet was not working the entire time we were there even though we were told they were aware of the problem, re-booted the server and it would be up and running between 1-3 hrs. It never worked. A real inconvenience. | 1 |
Too Big and too small at the same time
what really desapoint me in this Hotel, was the size of the bar and Breakfast area, If you will be attending a congress in the convention center next to this Hotel, be prepare to get in line for 15/30 minutes for a table for Breakfast as well as it is impossible have a drink in the bar. The Hotel is Huge and they have a such Small bar and Breakfast area for this all Hotel. The only good point is it was raining when I was there and it was very convenient and they have a inside walk through the convention area, so this was a ++ for this situation, all the rest it is a Marriot Hotel, nothing much different that you can expect to get from what you are paying for. | 3 |
Much better than the average airport hotel
We stayed overnight at this property before a morning flight out of Logan. It was a nice surprise for an airport hotel. The "sister" property at Chicago O'Hare could take some lessons. Rooms were comfortable, price was reasonable, food was good. And, the place did not smell of jet fuel. | 4 |
Well, the cockroach was friendly
Looking at its website you would be forgiven for mistaking The Shoreham for a decently priced, good quality boutique hotel. We should all send congratulatory notes to the web designers. I imagine it was the same team that faked the Apollo 11 lunar landing, such was the level of deception. Look, it is a conveniently placed hotel and is not a hell-hole, but by the same token neither is it presenting itself (or charging itself) as an economy option. Rooms are tiny, dark and either very hot or freezing cold. I have yet to find any natural light and emerge blinking into the daylight upon exit from the place each time. The staff are clearly not happy, motivated souls who live for customer service, perhaps they just need a hug, but perhaps they also need to move on and find a career that fulfils them more. The place is tired and rather poor. It wouldnt take a lot to fix it, a little bit of sympathetic refurbishment from a designer that actually cared for humans rather than purely aesthetic, clever light management, a menu over-haul, comfortable beds and a staff change and you would be back in business. The cockroaches were pleasant however and the wifi was free. Whoop whoop. | 1 |
Subsets and Splits