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New York City Hotel
Excellent hotel in Times Square, the heart of New York City for all your shopping, bars, restaurants, real buzz all the time both inside and outside hotel. Just returned from my 5th visit there and would stay nowhere else particularly if location is high on your prioiities. | 5 |
unpleasant
Door knob on bathroom door was broken, there was a crack in the mirror, the lights flickered, the TV had like 6 channels, but if you like hardcore porn, then you're in luck, it's on channel four. The day we left we turned on the heater (held to the wall with duct tape) and it popped and started smoking. We evacuated immediately..needless to say, we won't be staying here again!! Terrible!! | 2 |
Beautiful setting but in need of makeover
This resort came highly recommended but fell short in many areas.
The complex I was in (Sedona) was very far from the reception and fitness center.
The suites are decent size but bathroom cramped with chipped porcelain. Bathtub drains were very slow and probably clogged. Maintenence was told but never resolved. Bedroom TV older and remote quit working. The lighting in the catwalk to get access to room was very dark and there was no lighting near my door.
Best bet is Camelback complex which is closer to everything and ask if the room has been upgraded. Staff assitstance was patchy.
This is such a beautiful setting and good location near AZ Mills outlet mall and many chain restuarants. | 2 |
An adequate hotel with less than adequate service
I stayed at the Henley on a recent business trip and found the hotel to be adequate at best and the service at far less than adequate. First, the rooms were on the tiny side, with barely enough room to roll in a suitcase and computer bag. The room was freezing (admittedly, they did come to fix the problem) and it was not clean to my standards. The room amenities were non-existent (no desk!) and the bathroom definitely needed updating as did the bedroom carpeting. And, there wasn't the standard security lock on the door. What was most upsetting was the quality of service. The bar and restaurant services was not at all attentive or friendly and the same applied to all of the staff. At departure, I was struggling with my bags and no one helped me carry them down the steps. And, i had to hail my own cab. If you want friendly service or an occasional smile, do NOT stay here. | 2 |
business hotel - it aint one for romance!
Stayed here for a special occasion trip to NY - just the two of us for a romantic long weekend away. The hotel was absolutely "adequate" in terms of accommodation, but was a mistake in terms of seeking a romantic / warm atmosphere.
Receptionists were all cold and formal, but not in a "Ritz" polite way, just "yes, what do you want?" kind of way.
We had to change rooms 3/4 times before we found one that we were happy with either due to adjoining door, noise or just plain tiny! (we had booked deluxe room, one up from standard)
I enquired about wifi and was told it was something like $12 a day, but when I asked if there was any cheaper options was told "no" then it dawned on me, all the people hanging around reception on their iphones must know something.....the wifi reception from the downstairs starbucks carries a signal to the foyer of the Westin....for free.
Anyway, onto more important things. The room was fine in the end, very very clean and tidy. Good TV and the BED!! WOW those Westin beds really are AMAZING! I am not one for gimmicks and when I read all this bumph about how good these "heavenly" beds are I was non-plussed, but now I have slept in one, I an vouch for their effectiveness. Brilliant!
Location - Brilliant. Right near but not IN Times Square, so you get taxi really easily, can walk most places really easily and have loads of stuff going on nearby, but the hotel itself is in a quiet area.
I must say, however, after much nudging and winking and speaking in a nice way to reception for a good while, and also with Virgin rep, the hotel did provide a BRILLIANT birthday cake for my wife and a bottle of sparkling wine. I said at the top that this hotel is not romantic and it isn't but that is my disappointment, not the hotel's fault. So any blokes, reading this thinking of a romantic get away, choose the Ritz Carlton or the warldorf or something. This hotel is fine for a hotel, but not a "destination" | 3 |
Good location, but over priced
I stayed here recently on a business trip and although the location was excellent, I thought it was over priced. The rooms were pretty small, and although they put a lot of money into their lobby, it could be so much more. The restaurant is dark and outdated, there is no lobby bar and I found the service at the front desk below average.
For a Westin, I have to say I was dissapointed based on what I have experienced in the past. | 3 |
Great hotel and location
Just got back from 3 night stay at this hotel. Great location for all the sights, shows and shopping. Front desk staff very helpful. We booked the queen size room, enough space for 2 of us and luggage, well -designed. Loved the 2nd floor lounge, nice place to relax after a day of walking. We will be back ! | 5 |
A very happy experience
The staff at this hotel are very courtious, obliging and friendly. The bed was very comfortable. The hotel is very clean and well maintained. The breakfast was excellent and coffee,tea and cookies were available 24 hrs/day. | 5 |
DISSATIFICATION
Booked a quuen room at this hotel for a Christmas present for daughter and son-in-law. Upon arrival they were treated rudely and not given the room that had been reserved. Instead given a standard room with 2 double beds. Later that night they discovered that the heater did not work and when asked for extra blankets or room change were told no room available and they had no extra blankets. Because of the unbearable cold they ended up driving home in the middle of the night. Repeated calls to manager go unanswered and never returned. STAY AWAY FROM THIS PLACE. | 1 |
Good location for quick stay
The hotel was very close to the airport. Also free shuttle every 20 minutes.
Front desk staff were friendly and quick. Rooms are standard Hilton rooms. Good wifi reception and TV channels.
Lobby is spacious and beautiful. There are a few PCs free to use in the lobby with printers.
The lobby restaurant, Spencers steak and chop offers variety of dishes and I had a great service at the bar table. Food was not impressive but OK...
I was Hilton Gold so I got a voucher for coffee drink and one fruit cup or fruit...because they don't have a lounge.. Not great but it's better than nothing..
It's a good hotel to stay one night before taking a flight. | 3 |
5 Star Service but a 3 Star Property
This was my wife and my first visit to San Francisco after 8 consecutive New York trips, and we now love San Francisco! The Sir Francis Drake is a very grand hotel with quite possibly some of the best hotel staff I have encountered. From the moment we checked in we felt like we were VIPs! Every morning in the lobby there is a free coffee/tea setup for the guests of the hotel, very nice. The location of the hotel is perfectly located and very convenient to everything San Francisco has to offer.
Now the bad. The hotel property itself does not justify the 4 star ranking it has received. With much appreciation to the hotel management we were upgraded to a larger room, which itself was still small but I had no objections to it. The bathroom is the worst bathroom I have ever encountered in the area of size and amenities. The only toilettries were the shampoo, conditioner, and body wash which were in a wall mounted dispenser inside the shower. When we checked in, there was no body wash, and we called down for it to be replenished. They did replenish it, but with more shampoo! The electical outlet had no faceplate and the wires were exposed wich concerned me greatly. With no exaggeration, I had to have the door open to use the bathroom. I wanted to complain, but my wife convinced me we wouldn't be in the room enough to worry about it.
All in all, the Drake is a beautiful hotel with excellent staff and a great location. But, it is entirely overpriced and does not compare to the other 4 star properties situated around it. If you can get a deal on a room, take the chance, but do not pay the rack room rate. | 3 |
W.city center - chicago
I stayed in this hotel during business meeting for 6 nights.
Good location (20 min. by walk to Michigan ave.) Not very big roon but still nice, very clean and cosy. Above everyting - extraordinary service to start with The reception clerks that were very helpful and kind to the concierge team -
Especially I would like to mark Eden bernal that was outstanding in her concern, courtesy and excellent professional service.
I definitely willbe more than glad to stay at this hotel next year. | 5 |
Hotel Staff walked in on me and my Girlfriend..
It seems the hotel staff wasn't aware that I was staying in the room that I was in. Around 10 am, after the first night there, a male housekeeper burst right into my room, without knocking, while me and my girlfriend were... occupied with each other. Needless to say she was very embarrassed, and this experience ruined our entire trip.
I told the hotel staff about this incident, and they forwarded me to the hotel director who offered me a bottle of wine as an apology. Of course I accepted, as I figured this is quite a nice hotel with a very expensive taste in alcohol, at least it should be a good bottle. Nope, I was given a cheap $15 bottle of wine that wasn't even on the hotel's alcohol menu. What a joke, this was just a huge slap in the face.
To top it all off, I asked twice to have a refrigerator brought up to my room. The first time I asked was when I first arrived, the second when I asked the concierge over the phone. Both times my request went unfulfilled. I ended up placing my perishables in the hotel mini-bar fridge out of desperation, which ended up charging multiple items to my hotel tab (due to the weight adjustment). I ended up owing about $100 in drinks I never even drank. By the end of the trip I was just so sick of everything, I didn't even care to check out. By the way for those wondering, apparently the US Grant thinks a coke not even the size of a small can is worth $4.95, and a small 8oz red bull is $9.95. Both of which are still inside the mini-bar.
I guess I shouldn't forget one last thing, when we arrived my girlfriend (being the superstitious person that she is) asked the Bellhop if the hotel was haunted, since the hotel is indeed over 100 years old. Without skipping a beat, the bellhop tells her it is indeed haunted and tells her a few scary stories not paying attention to the face I was making to tell him to stop. This completely RUINED her experience, she was frightened most of the night and thought every little sound she heard was a ghost. How could someone from the hotel staff do this?! I spent over $1,000 to stay here 3 nights, and my girlfriend was completely distraught the entire trip.
Needless to say, I won't be staying here again. I'd rather stay at a motel 6, at least I know their staff wont forget that I'm in my room, they'll be happy to give me a mini-fridge, and they will give me complimentary breakfast. Oh yeah, and a motel 6 won't scare the living hell out of my girlfriend. | 1 |
Unexpected noise
I recently spent Friday and Saturday night at the Omni. I chose the property based on location and ratings. Upon checking in about 1 pm and entering my room on the 5th floor I was happy I selected the Omni. I went for a quick walking tour of the area. It is in an area with lots to offer. Steps to Cartier and better shops, nice upscale dining, casual dining, even a bakery. I returned to my room about 5 pm. I turned on the TV but could not get national networks, a weather issue I was told. Not a bid deal. The bigger deal was construction noise starting around 6 pm. I thought they were remodeling the room below me. I called the front desk and was told the Lladro store, street level below, was remodeling the space for a new store. They were issued a permit by the city to do construction from 6 pm - 8 pm Friday night. Staff offered to move me to another room but none available until next day. Once construction ended it was still a noisy room, lots of traffic and a bus stop across the street. Not a great nigh'ts sleep. I accepted the offer to change rooms and the next day was moved 5 floors higher. A big plus - the staff, all friendly yet professional. | 3 |
POOR CUSTOMER SERVICE
HELLO I STAYED AT THE EBASSY SUITES ON BAYMEADOWS THIS WEEKEND AND THE CUSTOMER SERVICE FROM THE FRONT DESK TO THE HOUSKEEPERS AND THE WORKERS AT THE BREAKFAST BUFFET WAS WAY BELOW STANDARDS!! I WAS TALKED INTO STAYING AT EBASSY SUITES BY FAMILY MEMBERS IN JACKSONVILLE , I WORK FOR STARWOODS (SHERATON ATLANTA) AND WE GREAT EVERY GUESST (WITH A SMILE AND A may i help you please) i never once was asked how was my stay or is there anything that can be done, to top that off i was in room 412 and i left my silver watch in the room by mistake i called the hotel once i arrived back in atlanta and i was told they will check with housekeeping and call me back i called at 6 12pm and it is now after 9am on tues and no call back yet! i then called the hotel again tues morning t 931am and the fist time i was on hold for 16 mins the front desk agent did say she was soory about that i was asked to give my number and they will call housekeeping to see if they found the watch and i will get a return call, its been just over 12 mins now, so at this point i am very upset with the customer service there i think there should be more training in this area because with out customer service the hotel can,t afford to fuction that way. thanks former guest from room 412, Ps i won,t let family members talk me into this again!! | 3 |
Convenient (but boring) location and friendly staff
I come to Houston often and usually stay near the medical center. I decided to switch it up this time after some recommendations from Houston colleagues. While this is a convenient location...its a bit like a strip mall. The restaurants around it are okay and the Galleria is fun (if you like malls). Overall, I think I'll stay near the medical center which has a much more "downtown" feel. On the plus side, the staff here were extremely nice and accomodating and the rooms were clean and maintained. I did find the beds a bit too squishy, but I think that may just be my pickiness. | 3 |
Good hotel in a bad neighbourhood
We stayed here for three nights in June. The hotel was clean and the staff were great and very helpful. The fitness center and the pool were the nicest i've seen in a hotel. The rooms were nice but a little dated. The items in the mini bar were way overpriced and we were charged over $10 per day for internet access.
There were a surprising amout of homeless people in the area. We were asked for spare change multiple times as soon as we left the hotel. We saw a person smoking crack in the middle of the day about a block from the hotel. Whatever you do don't go west when leaving the hotel! I have travelled to alot of rough cities on the east coast and I have never seen anything as bad as the neighbourhood two blocks west of this hotel. For this reason I would not stay here again. | 3 |
terrible experience
The room is dirty and small, no air conditioner in summer . The fans in the room doesn't even work. The washroom is also very dirty. The impression that this hotel gave me has ruined my interest in Seattle. | 1 |
Best Western Matthews Sucks!
I had to stay here for a week on business during the Democratic National Convention. Cheapest room was $180. This hotel has never been remodeled since probably the late 80s or early 90s, I expected to see Ron Burgandy staying here. The hallways smell like mildew from my Grandma's basement. Even though I got a non-smoking room it was obviously not previously one, and reeked like smoke...but I guess it at least covered up the mildew smell. I needed to do laundry but was told the dryer is broken and they are having someone come to repair it, 4 days later the repairman hasn't yet arrived. My air conditioner rattles and sounds like I'm sleeping beside an idling diesel engine. I asked the desk to have someone look at it, but three days later nobody, maybe its the same guy who is supposed to fix the dryer. Complimentary breakfast is full of old wrinkled apples and bruised bananas. Wifi sucks, I couldn't get it to work the second night and was going to call the front desk to ask if it was out but discovered the phone in my room is also broken. Another individual I'm traveling with found a cockroach in his rooms' refrigerator.
THIS PLACE SUCKS, I've stayed in better $30 motels on the side of the interstate in the middle of nowhere. I would have checked out the first night if it wasn't already pre-booked by my company and the DNC filled up all the other hotels in the area. | 1 |
Been anywhere this spring? Well yes we have.
And there will be some changes because of it!
I love New York City, and this trip didn’t dampen that for me. But there was certainly a part that could have been better.
I always believe in ending on a high note, so let me plunge to the not so good. It’s time to make a change from my travel service. I’ve used EXPEDIA for a very long time. Many, many trips. And it’s always been pretty convenient. But there have been some hotel setups along the way that threatened to spoil those trips.
I’ve come to understand that Expedia does a poor job in looking at the hotels. Certainly I don’t expect some guy in a Expedia hat and jacket to actually check out every hotel. But they don’t do a good job looking at what the readers call 4 or 5 star hotels—to say nothing about a 3 star.
We stayed at the Hudson (356 W. 58th St.). Now come on Expedia! You can say boutique, snug and sexy if you want. But you should have said very, very, tiny. Listen to me now, I didn’t write small, I wrote tiny. Like a shoe box. A shoe box for your child. Man!
So small that you had to do mini pirouette shuffle with your hands and arms IN just to sit on the toilet. Your towel hung outside the bathroom near the door to the main hotel hallway! I’m talking tiny.
When you got out of the bed, you had to skinny down the side of the wall to get to the bath/shower. Only one 110 outlet to plug in your laptop or iPhone. Yet they had a ironing board. (‘Course it blocked the exit door and the bathroom at the same time).
Yes, I did talk to the hotel before the trip started. No, they never used the word tiny.
Yes, I still love NYC!
The highlight of the trip that almost made us forget about the hotel: the Oyster Bar Restaurant in Grand Central Station.
Absolutely Great!
Sit at the bar.
Quick, hot, and nice service. | 2 |
Dont Do It... This Hotel Has Bed Bugs!!!!!
This is the first review that I have ever written and I just want to make people aware of our experience at this hotel. My friends and I came up from Baltimore, Maryland for a girl’s night out in DC. We booked this hotel in advance because of the great location and the price was reasonable compared to some other hotels in the area. We stayed in suite 100 located on the first floor. THIS ROOM HAS BED BUGS!!!!!!! When my friends and I arrived in the room, we did not pull out the sleeper sofa located in the living area space right away. When we came back from partying for the night and were ready to go to sleep, we pulled out the sleeper sofa and there was a Bed Bugs crawling across it. We took pictures and went to the front desk to show the manager to try to get a refund. The manager attempted to move us to another room on the 7th floor; however, we were not interested after seeing that. He did refund us our money and we ended up driving back home at 5:00 am. This was one of the major problems with this hotel. Other problems were the mildew smell that smacked us in the face when we entered the establishment as well as the $24.99 parking charge. On top of that, the garage is around the corner from the hotel.
One thing I can say is that the staff is friendly and was very helpful. The staff was the best thing about this hotel besides the location.
If you book this hotel, please inspect your room and bed before settling in. | 1 |
Will not stay here again
We only stayed here because of the dance competition that was being held in the hotel. Unfortunately our experience was not good. We reserved a corner room because we needed a bigger room, but they were not available when we checked in. When we got to the room it was freezing and we could not adjust the temperature. We called down for extra blankets, but they had run out. We had three small children staying with us so we like to stay in one room, but the beds are very small. Most hotels have queen sized beds, these were full beds.
The furniture was sparse, mismatched and very beat up. When we turned the water on in the bathroom it came out brown. My husband took apart the faucet and it was full of brown "gunk". The room itself was fairly large, but dirty, everything seemed dirty. They did find a blanket and bring it up, but it was still wet.
We went to the buffet breakfast in the morning around 9am and they had run out of coffee, milk, juice, eggs. The waitress did go up to the front to get some coffee, and came back with a little demitasse cup of coffee. I have to say, I was expecting a pitcher at least.
When the kids went to go swimming, the pool was closed. It did open up later in the day, but it is not really a kid friendly pool. Much more geared towards young, singles than children. I don't think I would have taken the kids in anyway.
We had planned to stay a second night, but we drove to the Residence Inn a few miles away and stayed there. While we were waiting for my husband to bring the car around and big rat lumbered across the street and into the pool area, completely at home. I hope the renovations they are undergoing will solve these issues, because they need some major help. Maybe they should call hotel impossible?
The staff seemed to be doing what they could and were aware of the problems. They were receptive when I brought the issues to their attention. However, I would not stay here until it has been fully renovated. | 1 |
Scary
Our soccer team stayed at the Crowne Plaza and it was scary. Frist night one of our team mates car got broken into. Everything was stolen from there car. Second night we were woken at 3am by people out side our room outside. Know one came and told them to go to there rooms So at 330am I had to call the front desk to get them out of there. Would never stay there again. Toooooo Scary Not Safe | 1 |
Leaves me flat
Even at its cheap(er) price, the hotel does not deliver: I paid upfront for a king size room, but all they could give me was queen. Next day they gave us an upgraded king, but refused to refund the difference in price I paid for the king. The hotel is completely run down. The restaurant is closed, so forget room service or breakfast. Only 2 elevators working, so be prepared to wait and wait. Then sometimes they reek from cigarette smoke. Hall house phone was missing, so if you're locked out, you get to ride the elevators again. Newspapers are not available. Standing lamps are not controlled by a wall switch, so you have to turn them on individually. The rooms are large and housekeeping is good (plenty of towels), but they look dilapidated and abandoned. When I complained, I was told to complain on the internet--well here it is. | 2 |
WILL NEVER STAY HERE AGAIN
To start out the hotel is old, and smells old. They messed up my reservations, I was staying there for work and need a hotel to live out of for 2 weeks at a time. My reservations were made the same time as my co-worker (by the same person) and for some reason they only had me booked for one night. I was then told they didn't have room for me and I would have to change rooms. Got to my room and had a large piece of chicken in the mircowave from the prior guest. The shower had hair from someone shaving in it stuck in the seams of the tile. The food was decent, if you got there in time to eat before everything was gone. In the two weeks I stayed there, there was coffee ready only twice, all the other times I had to ask for them to bring more out. Also they start putting everything up 20 min before it should be shut down, for a person that works nights and doesn't wake up until 9:30 it didn't work out for me to even try to eat breakfast there. Very noisy, had to fix AC vent myself. From now on will always carry a screwdriver in my purse I guess. The comforter is a regular comforter not the kind with a cover on it and it is dark, so you can't see dirt on it or anything else on should get one for my house so no one would be able to tell if its dirty. And if the lack of cleanliness isn't enough, plus not having food to eat when I'm actually awake there is no security. My co-workers pick-up got stolen a few nights ago from the parking lot. Will never go back!! | 1 |
Great value & great location!
Couldn't of asked for a better location to see New York and was amazing value. You walk for about 30 seconds and your on Times Square.
Rooms were nice, the only one flaw in the hotel was the bathroom - the bath felt a bit scummy.
There is a diner right next door called Dannys which is pretty good for breakfast - pancakes and sausage / egg muffins went down a treat and set us up for the day of sight seeing! | 4 |
Not too good for the $$
My wife, granddaughter and myself stayed one night at this Days Inn on 8-15. We were ending a awesome California vacation that included staying at The Catamaran Hotel and Spa at Mission Bay, The Empress hotel in La Jolla and The Disneyland Hotel in Anaheim. We had one night left before flying out and didn’t plan to stay at the Days Inn. No other vacancies at other area hotels as we had not made any reservations for the last night…big mistake. I was tired of driving looking for a room so opted for this place.
The Good:
Room available
Air Condition worked very well.
Small pool but was clean.
Flat screen TV.
The Bad:
Old tired rooms and beds
Plaster falling off walls
Nasty windows and curtains
Free breakfast was a joke.
$150.00 per night for a pretty dumpy place was the kicker.
Maybe after staying all week in some really nice hotels I should not have expected that much but I thought the price was high compared some of the nicer hotels for about $200 per night. Of course beggars can’t be choosers but pay and few extra bucks, make reservations and stay somewhere a little nicer. | 2 |
Service manager: TOP!
Was on a business trip with my partner. THe hotel, rooms, restaurant are OK. It is very noisy though due to the location. There is nothing to do nearby. It is too isolated.
The Service manager, Sali, is a fantastic person! When I was left waiting for hours by Rigo, a very unpleasant driver of one of the hotel shuttles, Sali himself drove me to and from the location I wanted to visit, and in his own car! Now, that is dedication! Sali made the difference! | 3 |
Residence Inn Redux
When we stayed here first in December, we received an upgrade to a 1-bedroom suite; this time we were not so lucky, allegedly because the hotel was full. We were told the better studios are on the top floor where we stayed. Although the studio is half the size of the 1-bedroom, it still is larger than a normal hotel room – and of course has a full kitchen. We stayed in a hearing-impaired room which had a special doorbell; a full handicapped room was across the hall. This room had no bathtub, but the shower was large and pretty great. As usual, the room was clean, and the breakfast was more than adequate. We are staying here again next week and look forward to it. This hotel has a great location and is a value for being right there off the Mag Mile. | 5 |
Birthday Evening
I expected more from the Stephen F Austin hotel; however we were there for one-night and didn't really spend much time in the room or in the hotel. I don't believe we were the "typical" guests for this hotel as the front desk seemed to snub us a bit on check-in and on check-out. I really do appreciate that overwhelming welcomeness you sometimes get from the front desk and unfortunately it doesn't necessarily always come from high-end hotels.
For the price that we paid ($155) we were quite surprised to get a small suite with a living room space with a half bath as well as a nice bedroom and full bath. So the space was great for the price plus it included valet parking. Understandingly it is an historic hotel but the room still could use an upgrade with the furnishings.
The hotel does offer great services such as the historic bar with an outside terrance with views of the state capitol and a nice restaurant as the Roaring Fork. The hotel is just a block over from 6th street with all its entertainment and close to the Paramount Theater and other great restaurants in the downtown area.
I definitely return to the hotel for its location and for the great rate. | 3 |
Average Hotel with Convenient Location and Friendly Staff
I have stayed at the Grand Hyatt both pre- and post-renovation, and I appreciate the updated décor. The rooms are much more inviting than they were previously. However, some issues definitely detract from the hotel’s desirability. First, the internet is $12.95 for 24 hours PER DEVICE. I signed up with my iPad and then was informed that I would have to pay a separate $12.95 fee to use internet on my laptop. At $350/night for my room, I believe the internet should be included. This nickeling and diming creates a poor user experience. (Note: When I complained, the front desk did comp the second device because I was not aware of the policy, so that adds a plus on the customer service side.) Second, the water pressure is terrible. My shower would not even stay on. It turned off repeatedly mid-shower because of lack of pressure. The water in the sink came out at a trickle, and the toilet wouldn’t flush properly. Third, the reception on the TV is terrible – it’s fuzzy. I also could not check out properly in my room; after going through the entire check out process on the TV, I was informed that check out could not be completed, so I had to go to the kiosk in the lobby to check out all over again. Positives: the staff and the location. The staff was very friendly and helpful. From the bellhops to the check-in staff to the concierge/bag check, everyone was pleasant. Really nice to have in NYC. The location is very convenient, being right next to Grand Central. The restaurant was good, too, and the staff was pleasant and accommodating. Will I stay at the Grand Hyatt again? Yes, because of the staff and the location, but whether I will stay there will depend on where I need to be in NYC for my trip, especially considering the price. | 3 |
Great Location
The hotel is very close to all the major historical sites in the Olde City area. Convenient to have free breakfast in the morning before heading out to the sites. The employees were all very nice. On the downside-the thing that first hit me when entering the lobby was an overpowering smell of bug spray. It was particularly strong in the elevator but it permeated throughout the building and kind of turned my stomach. I had bad dreams about cockroaches that night! So- good location, convenience- but kind of icky. | 3 |
Good staff, meagre room
We really felt like we were in an old motel. Of the 4 hotels we stayed in that week, all in the same price range, it was the most miserable room. Hated the doors to the exterior of the building, no real closet, dreary. Yuck. Jarrett at the from desk was the best part of the stay. Very friendly, helpful, and professional. He did not get stressed even when it was really busy at the front desk. | 2 |
Disorganized valet, unfriendly bartender, and uncomfortable beds.
Front desk staff were phenomenal; however the bartender, valet, and beds could use some work. Great location, pristine decor, and fine dining. | 2 |
Average underneath the Manga stickers!
This hotel was very disappointing. It looks nothing like it does in the website, which makes it look very cool and slick. In fact it is obvious as soon as you walk through the door that it is a very basic hotel which has been given a cheap makeover- think robot stickers in the lift, painted doors and a feature wall of manga style wallpaper in each room. Without this the hotel would be wholly unremarkable - reasonably comfortable but the sort of bog-standard hotel you can find anywhere. Seeing as we had booked it based on the website because we specifically wanted somewhere a bit different this was very annoying. An additional annoyance is that free wifi is advertised. In fact the connection is so slow that in order to use it properly you have to upgrade to the paid for connection. Very cheeky. On the positive side the location is calm and quiet and the city as a whole is AMAZING. | 2 |
Terrible Service, Terrible Billing, Terrible Experience
Booked correctly, got confirmed but was put into a different room because they send someone else to my room. I had to chase people to move from the two twin bed room to the king bed one that I reserved and that happened after I begged for it and late in the afternoon. I was offered with "a breakfast" to compensate for all the misunderstandings but, they ended up charging it to my corporate card.
Not a good choice if you're attending AdTech or if a corporate client. Stay at the W or other more serious option. | 1 |
Better places to stay in DC.
My husband and I and 3 other couples go to Washngton every year for a political function. We normally stay at hotels we know(the Willard is our favorite), however, after the functions activities it is hard to find cabs/transportation back to our rooms so we decided to stay at the hotel that was hosting some events. I had read about Kimpton hotels and even checked some rooms out at the one in San Francisco, so I assumed it would be alright. They seemed to be in the category of the Embassy Suites, which we had also stayed one year. However, not even close. But they are priced the same or higher.
The outside is beautiful and the lobby fine. Very historical. We checked in in the 2nd floor and
they told us rooms were on the first floor. We jokingly said basement and they said yes actually. Should have stopped there and left, but they insisted they were sold out for the
function and the luncheon we were attending was there and we only had about 30 min. to
register and get a table, so we stayed.
When we got off the elevator in the basement, we ran into a man wheeling an eight tier cart of
raw meats and salads into the employee elevator to take up to kitchen. Some not covered. As
we walked down hall, parts literally looked like old stone basement walls, peeling paint, some
kind of equipment thrown at bottom of beautiful spiral staircase, like they just quit working and left. The decor reminded me of circus tents and jesters. Very odd. Room decor same. When
you looked out the two windows you looked up into the window wells and saw people walking
on the sidewalk above. Could hear traffic all day and night.
No closet in room, armoire had about 12 inches of hanging space with drawers beside it. No in room coffee maker. Very small bath with one small sink and a tub with walls so low you had to barely step in. Great water pressure.(guess 'cause we were in basement). Bed and bedding were great too. Slept well. After lunch we took nap and then showered and when we came back to room that night, bed was still messed up, which didn't realty matter, however, we had a stack of about 6 clean towels, bundled with string, literally thrown across our bed. The towels we had used earlier were still in the tub where I left them. Not your normal turn down service.
The weather was nice and we sat out in a middle courtyard for drinks after lunch, which was
very nice, but we could not get waited on because they quit service at 2:30 until dinner. Other people were there also and they probably would have sold some drinks and snacks if they would have had a server. However, that night at about 10:00, we went back for drinks and waited forever to get waited on, and then forever for our drinks, and there were 3+ people working at the bar. We did not find service to be a priority anywhere at this hotel.
One of friends missed lunch and ordered a shrimp cocktail and Cobb salad in the afternoon at the restaurant, and could squeeze the water out of the shrimp in the cocktail. And the shrimp was not cooked on the salad. They sent both back and said the server wasnt overly concerned. Breakfast was good though, but took a while and cost $20+ each.
We were only there one night, but this experience will probably steer us away from ever booking rooms at this hotel chain again. | 2 |
We "heart" NY's Staybridge Suites
Just returned from our 5 night stay at the Staybridge Times Square. We loved this place, the staff was friendly and helpful and the rooms were clean and comfortable. The kitchenette was well stocked and although we never cooked a meal, it was great to have a fridge and microwave to heat up leftovers and keep our drinks cold. The breakfast buffet had a nice selection of food and although seating was limited we were able to pick up our meals and take them to our room so we could eat in comfort while trying to wake up and feed our teenagers before heading out for the day. The cocktail receptions in the evening were a bonus, we were able to unwind with a glass of wine or beer while we met other friendly visitors before heading out for the night. Our only negative comment was the hotel was located beside a few seedy looking x-rated dvd and liquor stores, (although the parole office was nicely decorated with planter boxes and twinkle lights) but you never felt unsafe. Be sure to head to Restaurant Row on 9th Avenue north of 42nd Street. I'm sure this is one of the reasons the 4 hotels on this block are situated here. This will be the place to be in a few years. | 5 |
Poor Customer Service
I booked a weekend stay at Hilton for my mother and stepfather as an anniversary gift. I was pleased with the service I received up until I received the bill. They charged me for breakfast when it was clearly stated in my reservation that the rate was for bed and breakfast. I called dozens of times and sent e-mail to get clarity on the bill. I never received a call back or an e-mail.
Although, it was only $40.00 it is the principal of it all. Had I received an explanation such as, "The B&B rate is only for one guest." I would have been satisfied. However, they failed to call me back and when I called the front desk or manager all they would do is forward me to accounting who was NEVER there.
My mother said the stay was nice and she enjoyed the hotel....but customer respect is very important to me. | 2 |
Not the worst, but seemed noisy...
Although I received an updgrade to a two room suite, which when by myself is nice when they give it to you but in reality and use, a pain when the laptop is in one room and the bed in the other, but beyond that my main complaint for the room was that is was subject to the highway noise quite a bit.
Even with the windows closed, the highway traffic was noisy, as I was on that end of the hotel, but typically not an issue when you have proper windows in place. In addition, the adjustable garden beds are beginning to suck for me. Maybe they are getting old in every place I stay, but they are sure feeling lumpy and definitely can't feel any differentce with the adjustments.
Beyond that, I didn't do anythingn but watch some TV and use the internet, so can't comment on the restaurant (which looks like every other HGI) or I can't comment on the pool, which looked nice from my window, or even the cookies I could have taken at check in, which looked pretty good.
I would probably return when in the area for business again to get the points, but definitely won't expect too much... | 3 |
The creepy guy that runs the place was hitting on my little sister!
Located in a not so good neighborhood. The rooms smelled like mildew and sheets were dirty. The creepy guy that runs the place was hitting on my 18 yr old sister!!! THE GUY IS OVER 50 and super unprofessional. She felt really uncomfortable and didn't wanted to walk from the room to the car on her own! internet access is a pain and the manager has no clue on how to solve any issues. He even told me to ask someone in another room for support! Will not recommend to anyone. | 1 |
Loved this hotel--the best!!
This hotel was booked through our tour and it was absolutely the best part of our trip. It was beautiful, clean and the staff was absolutely wonderful. It was right on the freedom trail and we were able to walk everywhere we wanted. The restaurants had such wonderful food (the breakfast buffet was excellent). We slept so well-the mattresses and pillows were so comfortable. I really want to go back right now just writing this review!! | 5 |
Mixed feelings about this hotel but nice view.
I have rather mixed feelings about this resort hotel. Our check in was efficient and civil rather than freindly. Findings one's way to the room was difficult and we had to ask one of the housekeeping staff and she kindly took us to our room. We walked through lovely gardens but were pleased we had booked a bay front room as it seemed rather dark in some of the garden area rooms and I wondered just how much sun some of the rooms actually got. The room was of a good size, clean with all the facilities we required but the furnishings seemed rather dark, with dark wood furniture and even with the patio windows open still seemed a little gloomy. We had gone into the room and after about 30 minutes we heard our door slam. Went to the back of the room, then the into bathroom to find a maid in there changing a shower curtain - she hadn't even knocked on the door. The best part of the resort is the view (if you have a bayside room). What a lovely location. Sat on the patio and people watched while looking at the beach and bay beyond. We paid almost $260 for one night and this was the only hotel/resort that charged us for parking during the whole of our California trip. $13 for 1 night !!!!! Without the view I would never have paid this much for the room and certainly think that the charge for parking is extotionate. | 3 |
Great Location with Average Amenities
This hotel is 2 blocks from the US Capitol, a 5 minute walk from all the Smithsonian Museums and Washington Monument, and only a mile and a half walk to the White House. That being said, the hotel is funky and completely remodeled, but lacks in cleanliness. The sheets and pillow cases were dirty and needed replacing. The bathroom was extremely small and the TV only received 3 basic channels that weren't fuzzy and unviewable. Another issue we had was at time of checkout, the valet disappeared to a neighboring hotel and kept us waiting 25 minutes to get our vehicle. | 3 |
dont miss this hotel
We stayed 5 nights renting 2- 2br suites for my girl scout troop. Rooms were great size, fully stocked kitchen with everything you'll need. The housekeeping staff went above and beyond what I expected every day!! I loved the 1st floor cortyard. The view from the roof top deck is breathtaking!! The location can't be beat! On the corner you can pick up the trolley, the street car or a bus. We had the city pass and hopped on and off all modes of transportation with ease. We did walk down 2 blocks to catch the cable car at its starting point so we could choose our seats! Easy Breasy!! Great easy walk to Pier 39! I can not say enough about this hotel. The front desk staff were also extreemly helpful and polite! I would highly recomend this hotel !!! | 5 |
Best of the best...
Since March, I have been traveling twice a month to NYC for business. I decided to try the Gansevoort on 29th and Park back in March and have been staying there ever since every couple of weeks. The accomodations are fantastic. The rooms are spacious and very clean. The staff is exceptional at this hotel. Temera, Samantha, Bogdan, Danny, Michael, Marcus, the whole team is the differentiating factor that will absolutely keep me loyal to this property. They welcome you as family and take great pride in their top notch service and accomodations. The rooftop is the hip scene/spot in NYC and the onsite restaurant Asellina is sure to please as well. As a seasoned traveler, I truly cannot say enough positive remarks about this hotel and especially its staff... | 5 |
Best Hotel I have stayed in in NYC
The London NYC Hotel on W54th St at 7th Ave is the best hotel I have stayed in in NY. This is my 11th trip to NY and only had 4 days after a conference in washington.
The London has an excellent location very close to theatres, the E Train subway, shopt, theatres and restaurants. Outstanding service and fantastic rooms with separate living area and bedroom, walk in wardrobe, lots of space, two cable TV's, electric curtains, dimmable lights, great toiletries, fluffy towels, comfortable beds, lots of pillows, ultra modern bathroom..... in fact I could not fault it.
the London NYC will be my regular hotel when I visit NYC. | 5 |
Great Value!
I recently stayed here for an overnight getaway to NYC..it was perfect! Rooms are VERY clean, it is quiet and convenient to everything! Port Authority across the street--buses to connect to NJ, atlantic city, Newark airport, etc...short walk to Penn Station where you can get Crispy Creme donuts, short walk to Restaurant Row, Broadway, Times square..on Saturday and Sundays..Hells Kitchen street fair within walking distance--nice NYC getaway and worth the $127 dollars rate--plus tax approximately $147. That is is great NYC deal! But since its by Port Authority--just be cautious at night and also DVD place at top of the block..I did not feel unsafe though--just always cautious in the city. | 4 |
Wonderful Property with Plenty to Do
I went down to Phoenix for a golf getaway with a few friends and we stayed at the Arizona Grand Resort. It was a great choice as we found the property to offer a lot and it would be even better for families with young kids. We enjoyed having a pool and hot tub steps from our door and relaxed at the larger water park facility near the lobby of the main building. The water slides, lazy river and wave pool are great attractions and we were hoping to get a round of golf in on the golf course but times weren't available that worked with the other times we booked for golf elsewhere. The service is great and the staff friendly. We stayed in the Sedona building and it is in good shape but could use a little updating, we still had the old style tv's and our bathtub faucet had a constant drip.
The beds were comfortable with plenty of pillows and fresh soft sheets. The furniture was functional but still in reasonable shape.
The resort is close to freeways and the large Arizona Mills mall but noise wasn't an issue. We did notice a lot of kids on the property and at times they had a tendency to fill up the hot tubs in the evenings. We managed to find a hot tub that wasn't busy at all but it's probably due to the fact that the hot tub water was warm and not hot.
I'd love to come back with my partner and stay longer! | 4 |
Good Location, Good Service, Terrible Checkout Experience
The hotel is very efficient for a short stay in NY, especially if NY is not your final destination - close to all attractions, one block away from Penn Station (good if you take Amtrak or just want to go to JFK during rush hour), one block away from Hertz location - but do not expect the quality of The Ritz.
We had a "View Deluxe Room with Two Double Beds," which was reasonably large (around 30 sq.m) and well equipped. Housekeeping supplied a coffee machine and capsules for both tea and coffee (not Nespresso, more like drip coffeemaker). The view was good, although a nearby rotten skyscraper spoiled it a bit. The bathroom was reasonably clean, but the pale green tiles and worn toilet seat lowered overall score. Housekeeping was somewhat intrusive and kept checking every 30 min whether they could clean the room, even though we told them to come in a couple of hours. Check-in was very nice and friendly, and normally the front desk staff was nice and friendly.
The whole experience was ruined during check-out, when a "very decorated" front desk agent with obviously excessive testosterone level scoffed (literally): "I give you TWO (!) minutes to run up and bring your bags down in order to avoid late check-out penalty (they charge $25 per hour after 12:00)" - even though late check-out was pre-agreed with someone else the night before. [needless to say, after such hospitality, I made a point in coming down exactly 2 min before the time paid for]. That was particularly frustrating given that we chose more expensive New Yorker (solely for the view) over nearby Hilton, where I would receive royal treatment and 4 PM checkout as a Diamond Member. Even though another front desk person tried to get me a refund, and the hotel *sort of* apologized after that in an e-mail from the guest relations manager, we left with pretty bitter aftertaste. | 2 |
Nice Hotel!
The hotel is located in between soho and little italy so you get the vibes of both areas!
Good service. | 5 |
not what I expected
Rooms are nicely decorated but very very noisy. You could hear everything from next door and from outside as well. Old hotels can be nice and charming but when windows are soo rusty that you cannot close them, I guess that "old charm" is not there anymore. The AC/heater ws soo noisy that we had to switch it off at night so we could sleep. Luckily we spent a lot of time out enjoying the city. | 3 |
Slept Well
I did enjoy my stay at the hotel. I was there on vacation and have to say that everyone was very nice. The bed was very comfortable. Granted the property is older, it has been remodeled. The only huge gripe that I have is the wireless service. I would keep getting kicked off or would have to refresh the page. It was slow enough that I could not stream music or watch Netflix. The elevator lobby areas were a little chilly as well. Overall though the hotel provided a good room and great service!!! | 4 |
overpriced and in need of a serious face lift
I have stayed at this hotel 3 times in the past 2 months and each stay was worse than the previous. On the last stay the knobs were both broken on the filthy air conditioner so it could not be adjusted, there was trash under the bed and the shower curtain was covered in black mildew stains. | 2 |
Okay, but too pricey
Spent one night here when I had business in Austin. Choked a bit on the price of the "only average" room. The bed was comfortable with plenty of pillows though. There were little black hairs (dog?) all over one of the comforters. Ick. The room was quiet. The TGIF doesn't have a single entree for vegetarians so I took a much needed walk to Manuel's on 2nd and Congress for a very mediocre meal. Took the front desk clerk a moment to be friendly when I first walked in. She rallied though and was very nice. I think my tattoos and nosering threw her for a minute until she realized I was legit. Still... Overall it was okay but I can probably get the same quality of room for much less cash. | 4 |
Beautiful hotel with very helpful and most friendly staff
Very good location, next street to Newbury Street with its nice restaurants and beautiful shops, everything is near, the Common and the Prudential and of course the Cheescake Factory. If you want more life go to Quincy Market and Faneuil Hall, it is a must. The crabbcakes are delicious. | 4 |
*THE* Pike Market hotel
My fiance and our friends were visiting Washington for a concert festival at the Gorge and were going to be in Seattle for the first leg of our journey. Some of our friends had been to Seattle previously and recommended staying in the Pike Market area. I found the Inn at Market and am SO glad I did.
The price is moderate to high, but you definitely get what you pay for here. The hotel staff were so gracious and hospitable, especially valet and the bell hop. We had a lot of luggage collectively (camping for 4 days in diverse climate weather!) and the valet guys accepted our challenge of "Luggage Tetris" in the back of the rental SUV when we left.They succeeded, and we were very happy campers, indeed. We were also able to obtain an early check-in which is always nice after a long day of flying across the country.
The view from the rooftop deck is amazing - it looks out over the bay and the market, but dress warmly at night - it's chilly. (I'm from the south and used to 70 degrees on an August night- not the case, here!) A great place to share a bottle of wine (or two...) and indulge in some of the yummy organic cheeses and sweet breads that are made in the shops below.
Our room was gorgeous, and the beds were sublime, but like every hotel - I woudl have liked the "mini-bar" and snack options to have been a little bit more reasonable/realistic. There are several amazing restuarants attached to the hotel and I wish we could have stayed longer to enjoy them. (Next time!)
There is a fresh pitcher of lemon infused ice water in the lobby during the day, and in the morning a nice (complimentary) Seattle's Best blend of coffee to get your day started. There was a fire roaring in the stone fireplace in the lobby while you wait to get checked in/out by the friendly and helpful staff. Valet is $29 per day, which is a good rate for a larger city.
All in all, if you want the true Market experience, stay here at the Inn at Market. You won't regret it! | 5 |
Ok
This hotel had some bad comments but it worked out really good for us. Price was reasonable | 3 |
Bad and misleading wifi
If you don't care about having internet access, this hotel is a good buy in a good location; other than someone else's dental floss left on the bathroom floor, it was a good lower-end-of-the-budget hotel with good access to the downtown.
If internet access is important to you, however, don't give this place a second thought. There were two major problems. One, the actual access is awful--slow, unresponsive, frequently just not available.
The second was even worse--in order to get the access, you have to log on to some third party provider and they insert banner ads into and across the top of your browser that occasionally hijacked where I wanted to go and instead directed me to sites I didn't want. I ended using my iPhone instead for the weekend instead of my laptop, but I wasn't able to work on my business page as a result. As a result, I found the advertised "free wifi" to be really misleading--free because they technically charge you, but unusable unless you were willing to give this third party provider control of your browser. | 1 |
Great location and decent accomodation
We went on a road trip to LA for the first time ever, and up through the PCH on the way home. Given it was LA we did not have high expectations for anything to be that cool about the Southland. We mostly came to see world class art. And the art did not disappoint. Both Getty museums, the LACMA, MOCA, the Annenberg Space for Photography, lots of galleries, were very good.
We chose this hotel because of the price and location right in Hollywood, near subway lines and express bus service. We had a room with a full kitchen which saved us some money by cooking in the room. The hotel itself was clean, comfortable and the front desk staff were nice and very helpful. A high number of foreign tourists were staying there. The hotel is just down from a tunnel that takes you to the Highland Mall and the Kodak theater, where they were preparing for the Oscars that week. I have a discarded piece of the red carpet while they laying it out, the guy threw it in the air and it landed on my feet.
My only problem with the hotel - and this is a big one - the shower head was clogged. This is a basic amenity and should work and be tested before renting the room to guests. The first morning of our stay, I told the front desk, who promised it would be repaired. However this did not happen, so we had to get showers in the exercise room until day 4 when they locked the doors. They finally had someone fix the shower in our room, so the last morning or a 5 day stay, we had a decent shower. Everything else was fine, but if you book a room ask to see it first and check the lights, bedding, toilet and shower before you accept it. | 3 |
Great location but definitely not 5 star
Stayed 4 nights at this accommodation, and there were pros and cons to staying here.
I'll start with the cons:
1. Shower pressure was pretty bad
2. The TV played up twice during the stay, but they did attend to this promptly each time
3. The safe was erratic in locking/unlocking
The pros:
1. Free wi-fi
2. Free off street, undercover parking
3. 10 minute walk to Pier 39
4. 2 minute/$6 cab ride to downtown San Fran
5. Prompt and helpful staff
6. The room was quiet and the bed comfortable
7. The TV was nice and big
The hotel could do with a little refurbishment, but in saying that the place is no dive either. I would definitely stay here again for the great location and the prompt attention when we requested assistance with something. At less than $99 per night, this place is pretty reasonable value for money. | 3 |
LOVE the Revere Hotel!
We spent five nights at the Revere in mid-September and could not have been happier with our hotel choice. Modern design in lobby is beautiful; friendly staff was ALWAYS ready and willing to help with anything.
Our room was quite spacious – again with nice modern decor. Loved having a balcony! Good bed, pillows, linens and bathrobes. And the shampoos, conditioners, creams were out of this world – SKOAH!
The location was terrific – two blocks to Boston Common and the T. On the edge of Chinatown, so we took advantage of the Thai and Vietnamese restaurants.
There is a beautiful rooftop outdoor area with plenty of lounge chairs, umbrella tables, etc. that is just outside the pool/spa/workout area.
Would definitely recommend this hotel and hope to stay there again in the future! | 5 |
Great location and helpful staff
We stayed here for 3 nights as we went to the Rush concert at the Key Arena (excellent concert, by the way). The location was perfect (contrary to other reviews, we did not have trouble finding this) and we had an excellent view of the space needle from our 4th floor room. Yes, it's an older hotel in need of some renos, and I understand they are working on it. The room had plenty of space and everything worked well. Our main issue was the noise coming from the guests next door - one night is was a child being loud and the next someone was talking loud until about 2 in the morning. This may have been because it was an adjoining room (so next time I would request a room that does not have a connecting door - lesson learned there). The breakfast was better than many you get in Best Westerns - and there is plenty of choice so as not to get bored over a few days' stay. The food in the restaurant in the evening was rather bland so we only ate there once.
It is nice to have a fridge and microwave in the room as I always ask for a fridge at least.
The staff at the hotel were always polite and friendly even when they had a line up of guests waiting to be seen. I am also impressed that the manager sees and responds to all of these reviews, so no doubt he will comment below.
Some suggestions for the future in a BW Plus: have proper glasses and mugs as well as the disposable options (I have seen the reports of how these are cleaned in some places, so guests can wash their own). Also, think about advising guests if their room has a connecting door to the next room, so we can decide whether to stay in that room or not. | 4 |
Need some brotherly love and common sense, but location is tough to beat
Stayed here for the first time in years because the price was much better than the Rittenhouse. It's a legendary Philly hotel and the location is primeo. Unfortunately, someone forgot to tell the front desk they work for a prestigous hotel. Upon checking in the front desk clerk acknowledged my profile requested that I be away from the elevators, vending machines, etc. and I confirmed as such. After receiving my room key and exiting the elevator, I found my room was exactly between the elevator and the vending machine! So went back downstairs to make sure there wasn't some miscommunication and worked with a different clerk to get me a different room. After receiving the key and getting off the elevator, I was indeed far away from the noisemakers, however, was surprised when I opened the the hotel door. Someone had already thrown their clothes around the room and he was sitting there watching tv. Not sure which of us was more surprised/embarassed. Needless to say it was an awkward situation. When the two clerks saw me get off the elevator, they showed little reaction. It was like - whatever. I asked to speak with the manager and explained to him because of the ineptitude of the two clerks I still didn't have a room and was now running late for a client dinner. He addressed the situation and upgraded my room which I appreciated, but will definitely think twice about returning. | 3 |
Don't waste your time
My husband and I decided to book this hotel for our 10 year anniversary. Much to our dissapointment the term "historical" for the elevators is just an excuse to say sorry we haven't upgraded and repaired them. The same goes with the room, paint peeling, bathroom dingy, there was also a funky smell in the room. We will not be going back. | 1 |
On The Avenue-Great Experience
My daughter and I stayed at this property over the weekend. We were upgraded to a nice room, ample space for a NYC hotel. The staff were attentive and this hotel is well-located. There is construction across the street, but the noise did not bother us at all. | 4 |
Fine for a short business stay
Great location across the road from Penn Station in mid town. Check in staff very helpful, helped me avoid paying $5 to print an email out. Room was predictably small in NY but the decor is modern and pleasant. Good aircon. Good shower with great pressure. Bar downstairs and surrounded by restaurant options.
Great pillow options and good bed.
The bad - $15 wifi which is terribly slow. Tiny window in the room | 4 |
Worst hotel stay ever!
Worst hotel stay ever. When we checked in we noticed that a high school tour group of over 900 kids were staying in the hotel with us. After check in, due to the large group, it took us 10 minutes to get to our room. Once in our room, we discovered that we were on the same floor as the children and they were hanging out in the hallway blocking our room and we could hear them thru our door and walls. We asked to be relocated to a floor without children as we were looking to relax and not be babysitters all weekend and we were relocated up to the 7th floor only to discover that there were more children up there from the tour. The entire weekend we did not sleep as the children raced up and down the hallways all night, kept knocking on our door on accident thinking it was their friends room, and being in the middle of a high school party. Once they finally checked out we thought we could relax on our last day in the hotel room by sleeping in....only to be woken up 5 minutes later by construction going on right above our room! I asked all weekend to be relocated to a suite or another hyatt property at my own expense but was told that they could not do that! I travel to DC often for work but will never stay at this Hyatt or any other hyatt again after this horrible weekend! | 1 |
OK Hotel/Great Location!
I agree with the other reviewers about the small but clean rooms. This is not a hotel you go for the spaciousness of the rooms or the luxury amenities, -- they're non-existent. What you do get is a fantastic location in downtown San Diego's Little Italy, walking distance to great restaurants, pubs, shops and the waterfront of San Diego Harbor, Seaport Village and the Maritime Museum, among other sights. Additionally, the price paid for this hotel is very reasonable compared to other, more upscale properties that are in the immediate area. So, if the size of the room you get is not as important as the location of where you stay and the price you pay, then this is the place for you. One caveat, the WIFI (which is actually owned by the Cafe next door to the hotel) didn't work on my recent visit. I don't know what that was due to, but it was inconvenient nonetheless . . . | 3 |
Courtyard Fisherman's Wharf
Stayed at this hotel in August of 2012 with my wife for a short vacation. Basic Courtyard that is clean and easy to get to by foot, MUNI Bus, and Trolley right in the heart of Fisherman’s Wharf. It’s less than a 15 minute walk to Lombard Street, Ghirardelli, Pier 39, the Alcatraz Cruise dock, North Beach, etc. Rooms do not have any views as it is only a 4 story hotel and the lower levels can be loud, especially weekend nights due to late night revelers. Parking is high (where in Fisherman’s Wharf is not) and the hotel does not have a pool. Rates are high for a Courtyard; but, are in line with the other hotels in the area (Holiday Inn, Hilton, Marriott, Best Western, Hyatt, etc.) Overall, no complaints and it’s all about location, location, location. | 4 |
OUR SANFRAN STAY
If you want a cheap, clean, good location then this is for you the staff are very good and the rooms are comfortable and clean.location is on ELLIS ST which is not far from all the sights and waterfront is about 30 mins brisk walk but transport is cheap and close by bus and tram tickets are$14 per person and that is a multi ride ticket that lasts for 24hrs lots of places to eat but prices are on par with u.k.taxi rides are dear,cost us $42 to get from airport one way 30 min trip, | 3 |
St. Regis Houston
Came into Houston, where I used to live, to celebrate Mom's 86th birthday. Usually stay over closer to the Rice area to be closer to Mom, but booked solid. I called Centurion and they suggested the St. Regis. I knew it was a little far, but I know my way pretty well in regards to shortcuts, etc. First of all, let me say, I haven't been here since it was the Ritz Carlton. Still a great building, in a great location. I was in one of the Astor Suites and it was a great room. My only complaint about the St. Regis is the service. Not the front of the house, but the back! Front desk, valet, concierge all excellent. Dinner and Pool service is absolutely lacking. Everyone at the pool (about 25 people) would comment out loud how long it was taking for anything and how no one was assigned to take care of us. The outstanding Spa Manager, was actually ours and everyone else's server!! Hats off to her. It took so long sometimes that actually, she had to comp drinks a couple of times. Dinner in The Remington Restaurant (food was outstanding) was equally server free. We were ok because it was a celebration and were having a good time, but the table next to us (only 4 in the place) had to get up and finally tell someone how ridiculous it was. I'm pretty sure they were sharing the wait staff with the wedding next door because our waiter would leave sometimes 20 minutes at a time. All in all, yes, I will come back, but I'm hoping staffing is more appropriate the next time. | 3 |
Oh Those Banging Doors by the Housekeeping Staff
I stayed at this hotel for the location - across the street to the convention center! The check in process was great - hotel is clean - lobby very nice! Everything was great until the first morning here. I am 2 doors down from the "Housekeeping closet." Around 8:30, they start loading up their carts going in and out and in and out of the closet and each time - they let the door slam! It feels as though someone is jolting you! If it were only once or twice it would have been ok. But, it was over and over and over!! And, again around 4:30, the same thing! It may seem like a little thing, but it truly ruined the experience in the hotel.
IF you stay here, ask for a room FAR from the housekeeping closet!! Trust me on this one! | 3 |
Nice Kimpton, great location
Typically nice, upscale, modern Kimpton hotel. Great location close to restaurants and shops. My room was small, but lovely with dark hardwood floors and a contemporary bathroom. Spotlessly clean, as Kimptons always are. The bed was very comfortable. Staff was great, and there was live music with the evening wine hour.
We spent most of the day at the rooftop pool bar. The staff there was busy, but accommodating and on top of things. Happy hour starts at four and is a great deal. The pool is small with not a huge number of chaises, so it would be tight if you had a group of more than 4, I think.
On the downside, I didn't care for the rain shower -- you can only stand in one spot to get wet -- or the "open" shower without a full door. The bathroom door is a frosted glass slider which doesn't provide much privacy. I understand the rooms are small and a real door would be an issue, but I think they could have done better with the slider.
I would stay here again. | 4 |
Average Hotel In Washington DC
Got this hotel via priceline. I had booked three rooms for my family for one night. The hotel was OK and the location pretty good for our purpose (and close to Union Station).
The negative:
My room had a broken shower head. I didn't notice this till my morning shower. The head pipe connected to the head was even coming out of the wall. I took a photo and will upload it later.
My mom's room had a water issue. The faucet leaked water. She told the front desk and they fixed it by the time we got back from our evening plans.
My brother's room was fine.
I reported the shower issue to the front desk Luana. Her response was indifferent and she was like, "ok". No apology or anything. I thought that was weird.
Overall, average hotel, average to poor front desk staff. | 3 |
Looking for convenience in Chicago?
This property, just off Michigan Avenue and south of the congress expressway, is convenient to the Art Institute, Orchestra Hall, the Museum Campus, including the Field Museum and Adler Planetarium -- and to Grant Park, Buckingham fountain and the Bean...at the north end of Milllenium Park. A food service operation, which I did not try, is on the ground floor and is accessible through the hotel lobby; a coffee/donut shop is just around the corner -- I was told it's open 24x7. The hotel itself? Modest. The lobby is basic...two seating areas, both with half a dozen chairs, more or less...no tv, no coffee bar (no continental breakfast is served). The staff was pleasant, friendly and attentive. We were there for Bike the Drive, and the staff made sure our bikes were locked up overnight and we had not trouble getting them at 5:30 am the morning of the ride. (Lake Shore drive is bicycle-only from 5-10 am the Sunday before Memorial day.) The room was consistent with the hotel -- basic. Small, with a small closet, one small chair, and a little room around the twin beds. I wondered why the window air conditioner was unplugged when I entered the room...found out later; the switches were broken and the only way to turn the unit off was to unplug it. Oh well. Best feature: clean, functional bathroom, nice hot shower and heavy terry cloth towels -- a real surprise. I was expecting those thin, lightweight towels found in economy operations. Parking across the street (for overnight stays) was not cheap: $35, a $5 discount if you have you stub validated; otherwise it's $40 with no in/out. This is not an unusual price for parking in downtown Chicago -- be prepared to spend at least $40 a day. | 3 |
Great for business or pleasure!
Stay here at least 5 nights a month. Always reasonably priced, no upcharge for local events. Rooms are clean and huge for the price. Always quiet too. The manager Jeff always handles any issues you might have, if you ask. I prefer this hotel over the others for service and price. | 5 |
Terrible Customer Service
We chose this hotel for a bachelorette weekend because of the great Kimpton brand name and the gorgeous decor - very fitting for the theme of our weekend.
At check in we clearly had a significant amount of luggage. We had to find the bag cart ourselves (no employees from the hotel were around to help us unload our bags) and lug it all into the hotel on our own.
We ordered coffee one morning because there was no coffee maker in the hotel room....it's 2012 and I have never seen this before. Anyway - they brought us luke warm coffee (which was terrible) and no sugar? We had to call down for sugar and wait another 20 minutes to drink the now cold coffee while we got ready in the morning.
The kicker of the weekend was the valet parking. When we came to claim our car, the hotel receptionist told us the battery had died and that they "legally" could not help us. None of us had AAA and we were in quite the hurry to leave DC. We asked people who drove by on the street to help (but of course no one is friendly in DC) and so we had to beg a taxi sitting out front that clearly had a relationship with the hotel and ALSO pay him $20 to help us jump the car. When we finally got the car started the interior light was left on in the car - which would be the fault of the last person driving it, AKA the valet. Not only were they not helpful but they were rude to three young woman in the middle of DC who clearly needed help.
I love Kimpton hotels but I don't think I would ever stay at the Rouge hotel again. | 2 |
Never Again
This hotel gives all Sheratons a bad name. At first our room looked clean until we came back from swimming at their pool and wanted to give the kids a bath, we noticed all the hair left in the shower and the beds. After we waited a hour and a half for them to clean the room again, we noticed the next morning the cups left in the corner of the room and the club wrist bands on the floor left by the previous attendents. When we went to complain and had to wait in line behind five other guest that were complaining..... | 1 |
Great location; a fine stay
My family stayed here two nights during a road trip. Be aware that to get into the building there is a staircase so you will have to carry all of your stuff (which for us included coolers and bins from our travels) up the stairs and then put them on a cart to go to your room. The valet on duty when we checked in wasn't super helpful.
When we checked in we were placed in a tiny, musty room with a view of the air conditioning units. I immediately went to the front desk and the wonderful desk clerk moved us to a more accommodating space. It was still small, but did not smell musty, was in the front of the building, and had enough room for a crib.
We requested a port-a-crib for our daughter. The first crib had a half broken side. Housekeeping stopped by to take a look and tried to convince us the crib would be okay. Fortunately we were able to get her to bring us another more suitable crib. The housekeeper did make it known what trouble it was to find a second crib.
Breakfast was good every morning. The waffles were delightful. The workout room was fine - just in need of some updated equipment. Rooms were clean and comfortable with wonderful shades for privacy and sleeping. The location is great. Go left out the door to head to sites and go right out the door to enjoy some good local eats.
Overall the stay was fine. The front desk clerk gave the best service - the rest of the crew made us feel like we were inconveniencing them. I would still recommend this hotel to others. It sounds like they are in the process of renovating so that should be nice! | 3 |
Always a pleasure and a class act
I've stayed many times at the Westin Riverwalk in San Antonio and will do so again. I can always count on a pleasurable experience -- from the service of staff members like Monica Castillo in the convention services department to the front desk staff to the concierge to the wait staff in their wonderful Zocca restaurant. (By the way, this is one of the nicest Italian restaurants in the city, and their weekend brunch is a real treat as well. Casual, classy ambience.)
On this last trip, Wendy at the front desk was friendly and helpful, pointing out that I could sign up for the hotel's rewards program.
Service and a relaxing first-class experience set the Westin apart. You won't have to worry about noisy, raucous guests in the poor or the bar or lobby. And, of course, it's right on the Riverwalk. On that point, one more thing, you're right on the Riverwalk with a gorgeous restaurant bar and patio right on the river's edge. But you far from the hullabaloo of the River Walk further east and north and its clubs and restaurants. Not that there's anything wrong with that party scene. And if you want to partake in it, it's just a short, delightful stroll away. | 5 |
Ripped off, overcharged and unsympathetic
I had booked my stay at the Setai as a 25th wedding anniversary/50th birthday treat for my husband and myself. Setting this trip in context, we are the parents of a profoundly learning disabled son and we had to negotiate and save our respite care for a year so that we could have our first holiday alone since our honeymoon. This was to be the most luxurious,spoilt treat of our lifetime.
In April, we booked the Suite Surrender package staying in an Empire State Suite. The package at that time was similar to the one currently on offer which promised:
• The attention of a Personal Assistant, a signature service provided by Capella Hotels and Resorts
• A couture kitchen filled with New York City’s finest flavors, stocked once and entirely prior to your arrival
• Complimentary refreshment center
• A bottle of Taittinger Rosé champagne and fresh fruit upon arrival
• a $100 Auriga credit per night for treatments in-suite or in the luxurious Auriga spa.
• Complimentary pressing of up to 5 items and shoe shine on the date of your arrival
Unlike the current offer, we were not promised the Bergdorf Goodman voucher but instead a luxury breakfast delivered daily to our suite.
I specified that I wanted a room on as high a floor as possible and emphasised that this was a special occasion.
We were waiting for the call from our personal assistant prior to our arrival, but the call didn't come.
On arrival at the hotel, the door men did not open the door as we struggled through with our luggage and with only one member of staff on duty at reception joined the line to check in. Things started to look up when we were told we had been upgraded as this was a special occasion and we were allocated room 2702. Bizarrely,we were walked to the elevator and whilst in the elevator the promise of pressed clothes was explained -surely this should have been done at the reception desk?
Still, we headed to our room, excited about our upgrade. This was an eagerly anticipated stay, so I had devoured the website and all of the photos, so when I entered the City one bedroom suite I was disappointed. This was NOT and upgrade but a DOWN grade. Although this suite was bigger in square footage, it was a cheaper suite. We looked for the bottle of champagne and fruit but there was none. We looked in the fridge for the finest flavours of NYC and found 6 small bottles of soda a bottle of water and four milk creamers for coffee.
I was gutted.
i phoned down to reception but no-one answered. I phoned the personal assistant line only to told it was nothing to do with them and I needed to contact reception. I explained I could not get through and asked if the city room was a lower grade room than an empire room, I was told by the personal assistant that it was a downgrade and she put me on hold and eventually through to reception. No apology was forthcoming for the poor service in fact I felt reprimanded for challenging the upgrade and was told that the suites had been renamed since I booked and that I indeed had an upgrade. Strange though that the same names are advertised currently on the website and that indeed, the empire suite is about $300 a night more expensive that our city room.
The receptionist said she would send up the missing elements of our package when it was checked out. We were by now exhausted, having been travelling for over 21 hours. We had just wanted to crack open the champagne, drink to our anniversary and get some rest. We waited over an hour for the delivery and then decided to get some sleep as the goods were clearly not coming. Half an hour into our sleep the door was persistently knocked. My husband had to get up, dress and answer the door to receive:
the bottle of champagne
the fresh fruit - this was in fact a small plate of sliced fruit salad.
a wine glass with more fresh fruit salad and plain yoghurt
a dish of nuts
three one oz pieces of cheese on a tray
a four pack of beer
a four pack of root beer.
~Sorry, but do these latter 4 items classify as New York's finest flavors? In a five star hotel, I was expecting a lot more. AND they did NOT stock the fridge, they barely filled one shelf.
On rising on Sunday 28th October, we headed to Ai Fiori with our complimentary breakfast vouchers. Again, we had been promised luxury breakfasts in our room, instead we were given 6 continental breakfast vouchers for a muffin, croissant and danish with orange juice and a coffeee. Hardly luxury. Even this was poorly served. We submitted our vouchers and then were billed $60. We finished our coffees and had to ask for a refill. My husband called over the waiter, he went for the coffee pot, then filled my husband's cup and walked away leaving my cup empty. Surely, a Michelin starred restaurant has heard of silver service?
We headed out into Manhattan. We would have loved at this point to have had our personal assistant organise a ride in the Maserati as we were heading to Tiffanys to get a ring to celebrate our occasion, but as for the entire duration of our stay, we were not allocated a personal assistant "the signature service provided," therefore we did not get that opportunity.
On no occasion, did any member of staff apology for the lack of service or the failure to provide what was being paid for. All of these issues are basic customer care issues, a product was ordered and it was down to the staff of the Setai to deliver, but this was a total failure.
Subsequent issues resulted from the skeleton staff in situ.
When we arrived back in the hotel after our few hours in Manhattan, we picked up the letter stating that due to the imminent arrival of Hurricane Sandy, we would not have a housekeeping service. So we did not have any of the snacks delivered each afternoon that previous guests have raved about. We did not have any amenities replaced - i.e. soaps, and when we ran out of Nespresso capsules it took 3 requests and 9 hours before we had them delivered. We appreciate that staff were under pressure by this time, but we offered to collect the capsules from reception on two occasions and on each we were told they would be sent up to our room, without any apology. Ironically, they arrived 30 minutes before the power outage.
On Monday, we had no restaurant service and had to eat in the bar. In the evening, we were provided with a buffet dinner at a cost of $25 per person. Two choices of main course, one potato, one veg. Considering the conditions,$25 was taking advantage.
By Monday night, the power was out and so we were in darkness, no elevators (Essential on the 27th floor), no hot water in the morning and bread, cheese and ham for breakfast.
In summation, during our luxury break we had:
A downgraded room - one bedroom suite instead of Empire state - which had been specifically requested
No personal assistant service
One turndown service
No daily clean of suite for entire stay
None of the promised surrender package (until minimum arrived after complaint)
No breakfast in suite
Use of the Nespresso machine for one out of three days (due to lack of capsules)
One breakfast in Ai Fiori
Power and hot water for two out of three nights.
Yet, we were billed the full amount for our stay of over $3400. We did mention the lack of the suite surrender package, specifically mentioning the lack of the spa vouchers and were cheekily told that we could have the vouchers. What use would they have been with the spa closed and the power out?
We were offered a 50% reduction on the cost of our final night - the one with no power, water or food, which we did take BUT we were greatly under stress by this point. We had just been told our flight was cancelled, our son was due home with noone to care for him and we had to find a hotel in a city where 9000 flights had been cancelled stranding many others in a similar situation. With hindsight, we were sold short. We should been paying the cost of a one bedroom suite -without the package, we should have had the $100 per night spa voucher returned along with $120 the apparent cost of the four breakfasts we did not get. Without basic housekeeping we should have received some compensation. Our lifetime holiday- an opportunity we will NEVER have again, was in ruins. Not due to Sandy, but due to uncaring, inhospitable staff.
We are very understanding of the difficult situation that staff were put in when NYC went into close down, but it needs to be stated that in our "new" hotel, the Westin Grand Central, we were made to feel very welcome, we were given free coffee when we arrived to check if they had room, they gave us free wifi for our entire stay to allow us to get in contact with home to make arrangements for our son and they had such a friendly outlook that staff in the Setai could learn from.
This was sent to the Setai management and a phonecall to discuss this has been promised, but as yet has not happened. It appears from subsequent reviews that our experience was not unique yet others seem to have a magical time. Customer service should be consistently of a high standard at any price. | 2 |
My 50th birthday treat
My husband-to-be Dave took me to New York for my birthday and we stayed at the Fairfield Inn & Suites just round the corner from times Square....everything you want to see with in walking distance and we would recommend the hop on & off bus tickets, get them Madame Tussards-helpful staff.......Daniel at the hotel is a gem!! nothing is too much trouble , very polite young man! Only thing i would moan about was only one elevator was working but i m sure thats not the case all the time...christmas atmosphere is magical....they never sleep there, its alive any time day or night......lovely hotel if you just want simple clean stay- rooms a little small but beds are really comfortable and its not noisy there even though your round the corner from the hussle & bussle of the BIG APPLE!!!!!! Weather was mild compared to frost here...rained but just drizzle.....PAXs good value for lunch.. | 4 |
Great place to stay in the middle of NYC
Our very first time in Times Square we wanted to stay in a hotel in the middle of it all. And we chose The Muse. We went to Comic Con this past weekend 10-12-12 and wanted only to stay at The Muse. The staff is great, its clean and comfy. It's worth signing-up as a Kimpton VIP member because of the freebees. There's no cost. My wife and kids love it there and we will only stay there, its right next to Times Square and 2 blocks over from the NBC studios. | 5 |
finding our reservation was a bit of a problem
Once I called the online agency that I booked it through and they found the reservation and cleared it up with the hotel things were smooth sailing. We arrived exceptionally late and they upgraded us from a queen to a king. The room was great and we would not hesitate to stay there again. I've already told family and friends about it. I hope to go back and stay there again. | 5 |
Terrible DON'T WASTE YOUR MONEY
Wow that was a waste of $200.00 1 night and was glad we didn't stay for 2 nights! The air conditioner was very loud and didn't work very good the beds were uncomfortable THERE IS NO LITTLE FRIDGE IN THE ROOM so you will have to bring a cooler.. . The room we stayed in was a death trap, the ceailing in the bathroom was leaking so bad the floor was flooded, and the leak was rite next to the light, the water park was gross the water was green and HOT!!!,
I would will never be back nor recomend it to anyone.. | 1 |
Thoughts Upon Arrival: Oh god...
Upon approaching the hotel, I thought to myself, "Oh. My. God." and "This is why this place is only $50 a night"...I guess you get what you pay for...I was told there are 70 rooms but only 40 parking spots and that I should hurry up and get here so that I get a spot. Well...there are about 4 cars in the lot right now. Which made me initially question "Why is no one else here?" I would soon find out...
Maybe the other potential guests had already discovered that many of the outer doors to the rooms DO NOT LOCK. Kind of a big deal as far as security goes...so that made me feel extremely unsafe, which is probably why I did not sleep very well.
Then as the night went on, I began to hear teenagers and bar-goers outside walking past my window. (Oh yes, on the SECOND floor there is a balcony where anyone can walk past your window just as easily as on the first floor and since the outer doors do not lock it could be anyone walking out there, not just Howard Johnson guests.)
I did not see any sort of security guard so I'm not sure where the other reviewers saw that guy unless he just happened to have the night off the night I'm here.
Second most unpleasant part of the room, aside from the uneasiness, was the temperature. Though I immediately turned the heat on, I did not feel the temperature of the room rise any amount of degrees. I looked around for a quilt to solve this problem but all I found was an old thin moth-eaten blanket that didn't do the trick. I should have known you have to bring camping equipment to hotels... | 2 |
Nice Staff, but DUMPY Rooms
Just stayed 3 nights while attending a weekend event at the Convention Center. Good, helpful staff ...
BUT: No hot water, uneven bed, worn bedspread, broken bathoom cabinet with exposed nails, bathroom outlet not working, no consistent TV reception (just FOX and an odd cable station--No ABC, CBS or NBC), stuffy hallways and no coffee maker in room. The good staff is the ONLY reason it is getting 2 stars.
The Cherry Pit Cafe next door is good for breakfast... | 2 |
Horrible
I paid $550 for this hotel in Hotels.com and thought it would be at least a reasonable hotel at that price. It is a complete dump. The rooms are worth around $100. I don't care if the location is reasonably good, this place is a pit. | 1 |
Simply wonderful!
We stayed at the Trump International Hotel and Tower for 2 nights (part 2 of our NY trip) and I have nothing but praises for the hotel as well as their wonderful team. Even before checking in the hotel, the concierge team was extremely helpful in making reservations for the restaurants and arranging for transfers out of the city for a day-trip to Woodsbury Commons. Upon checking in, the front-desk was very warm and hospitable, always making sure that they greet us with a smile whenever we stepped into the hotel. Really thumbs up for the service! | 5 |
Nice Hotel, Amazing Staff
We stayed just before Sandy arrived and the staff went out of their way to ensure we were taken care of. The manager arranged to return our Wyndham Rewards points for the unused nights of our stay and even made arrangements for our car to stay a few extra hours in the parking garage at no extra expense. The rooms were nicely made but typical and the breakfast was better than most free breakfasts, but I can't say enough about the great staff. We'll definitely stay here again next time. | 5 |
Nice Place to Stay
Nice big room. Good air conditioning. Seemed clean. Staff good. Breakfast average but nicely accessible on your own floor. Decent workout room. | 4 |
Where's the Boss
How is it that you can offer a service that all most all finer hotels offer,& the driver/provider of that service can set his own hours of service?!?=Appualling really really bad deal!!! | 3 |
Worst hotel experience ever!
Avoid this hotel in any circumstances! The staff made the reservation a week after I was supposed to arrive and I never got the email confirmation. Of course when I showed up, there was no reservation at my name but charged me twice. One for my stay and the other one for my no show!!! In addition, my toilet was broken with no handy man to fix it. | 1 |
Superb! Just Superb!
What an absolutely superb hotel - don't waste your time looking elsewhere, just book it now. And as a bonus Birdland, the most famous jazz club in New York, is right across the road. Our family were treated so well from the beginning - with the special seperate check-in desk for Ambassador members. Vickie Ramirez was wonderful at check-in - the most welcoming, brilliant and accomodating service along with Annie Schechter and Kecia. They all were great. And the front boys on the footpath were magnificent and friendly - thanks to Vlad and Steven Caruso. You guys were great. As for the room - great views, clean and modern, walk in rain shower, beautiful linen and beds, free wi-fi was fast, coffee machine and the list goes on - what a room! This hotel is NEW and modern. 2nd visit and will stay here again at the drop of a hat! Well done. | 5 |
Suprised it is an Starwood Property
We were in Chicago for the weekend to visit our son at University of Chicago. I was able to book two nights on points. I knew the hotel did not get great reviews, but it was free and only cost me 7000 points a night as compared to the Westin at 15000. The hotel is in a great location. It is just a couple of blocks off of Michigan Ave. Easy to get to Lakeshore. It is small. Only 10 rooms on each floor. There is a nice seating area in the lobby. The staff was very friendly and helpful. There is free wifi in all the rooms. It is located right next to Ditka's which is a great restaurant that we ate in one night. They offer a continental breakfast at Ditka's that we did not take advantage of, but it looked good. Unfortunately, that is where my positive review stops. This hotel is in much need of updating. It felt a bit dirty. The walls have patches on them. The bedding did not appear to be the standard Starwood bedding. The bathrooms were old. There are no frills at all, no room service, bar, etc. I am just suprised that Starwood has not required the owner to make some updates. It is a shame too, because the hotel could be a cool little boutique. Oh, parking is $54 a night too. | 3 |
It Was OK
Pros - excellent location (near Fisherman's Wharf, Cable Cars), really nice people, great concierge, quiet at night, outstanding breakfast.
Cons - Small rooms, needs updating, staff needed some coaching, parking was pricey. | 3 |
Baltimore at its best!
Stayed one night to celebrate our anniversary and enjoyed the quiet, relaxed room overlooking Baltimore marina/harbor view. Room was first class with large King-sized bed, windows all-around, separate soaking tub and rain shower. Modestly decorated with bamboo accents on walls and bamboo floors. | 5 |
What a treat!
Absolutely loved my stay at the Inn at Penn. I stayed there for 2 nights for a business trip with on site meetings. The staff was fantastic - super friendly and helpful. Each morning when I came back from my run, the bellman had a towel and a cold bottle of water for me. The front desk staff and the concierge were very helpful with recommendations and dealing with some business issues like sending faxes, etc.
The room was spacious with a very comfortable bed. The bathroom was very clean and modern with fantastic toiletries. The hotel is very environmentally conscious and the waste can is separated so you can recycle your papers, which was nice. The catering at the on site events was very good with lots of fresh, seasonal selections, including various healthy options. One of our breaks was catered with a Philadelphia theme - Tastycakes, soft pretzels, etc., which was cute.
The hotel is the obvious choice if you need to be in West Philadelphia for anything near Penn or Drexel. It would even be a good choice if you needed to be in Center City and didn't mind being a little out of the center. It's a short cab ride or a 20 minute walk or so. | 5 |
quality inn silver lake LA not quality!
We needed a hotel in the Silver Lake area while visiting in Los Angeles and chose the Quality Inn at 250 Silver Lake Blvd. We had read very mixed reviews of this hotel but location was important to us. This is a very outdated hotel perched above busy Silver Lake Blvd. Walking in we were pleasantly greeted by the staff. The rooms in this hotel have entry from the outside so security wise we would suggest staying at least on the second floor and above. Neighborhood isn't the best so take precautions. The rooms are in dire condition with furniture uncomfortable at best. Bathrooms with dirty grout and generally in need of a redo. We could overlook the dated interior as we were only staying for a short stay, but could not accept the absolutely dirty wash cloths the maid brought us when cleaning the room! Poor quality, dirty linens just tipped this place over the edge. The only plus for this establishment is the price, $89.95 a night in LA is a bargain but you do get what you pay for. No recommendation for the Not Quality inn that is not near the convention center. | 2 |
Subsets and Splits