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Don't go here if you expect towels, sheets, ice or customer service!
The hotel itself was nice and we were booked for 3 nights. We arrived late and dropped into bed after an 11 hour travel day unable to find a top sheet. After sightseeing in the heat the following day we returned to the room to shower and get ready for dinner. While the room had been cleaned and the beds were made, there weren't any towles...not even a face cloth. I called the front desk twice before somebody showed up with 4 bath towels draped over her arm. I asked about facecloths, hand towels and a bath mat. She said she would see what she could do but it wasn't "her assigned room". I called the front desk again and somebody showed up with the rest of the stuff.
We were resting on the bed after we showered and realized that there still wasn't a top sheet on the bed. I called the front desk again and asked for top sheets; we were all too hot using the comforter the night before. They sent up 2 top sheets which the "houseman" tried to give to me. I invited him in to remake the beds but he wouldn't come in. I explained that I already folded all the towels and put them in the bathroom and I wasn't going to make the beds. He stood there and raised his voice and said in an indignant manner that he was the "houseman" not "housekeeping". Seriously, I am on vacation and don't expect arguments about having somebody else clean, I thought that's what I was paying for. After another call to the front desk, they had housekeeping come back and redo the room with top sheets and towels that evening while we were gone. The next day when they cleaned the room, they removed the top sheets again.
There aren't any ice machines so you have to order ice and wait for the not so friendly "houseman" to bring it. You'd think they would find someone who has some customer service skills to be the "houseman" since he is interacting with the guests on a regular basis.
The overall attitude was that they didn't care... | 2 |
Suspicious Itching after Sleeping
I spent 3 nights at this location. The room was somewhat dated, minor stains on the carpet, slight mold in the shower, etc. When I first checked in there were ants around the sink area. They clerk immediately changed me to another room. There were no ants in the room, but it had similar stains on the carpet. I also noticed in the first room that there was a large stain on the upholstered chair in the room. Maybe someone spilled something, or something else.. I dunno..
The biggest issue I had was that each morning I woke up itching and found what appeared to be welts and possible bug bites on my body. During the first couple of nights I thought I may have eaten something that was causing a minor allergic reaction, even though I hadn't eaten or drank anything unusual. I didn't completely search the mattress to check for bed bugs, but I didn't see any when I quickly looked after a couple of nights. I really don't even know how big/small of a bug I should be looking for anyway. In any event, after checking out, all of the nightly itching stopped. Maybe it was something on the bed, or maybe it was bed bugs, I don't know.
The good news about this stay is that the motel staff accomodated me on having a downstairs room that opened to the parking lot. (I had a car that I wanted to keep an eye on in the parking lot)
So anyway, other than the nightly itching, the motel pretty much lived up to my expectations for a $40-$50 per night motel. | 2 |
Worst hotel stay ever
I waited for the shuttle for almost an hour before learning I had to call for it but after I called for the shuttle twice it never came. After a third call I was then told by Darrell to catch a cab and I would be reimbursed, which I did. Check in was smooth but the hotel is in need of renovation, the room had a leaking toilet, cobwebs on the ceiling above the bed, stains in the carpet, stains on the comforter and a cigarette smell in the non smoking room my 11 year old, asthmatic daughter and I stayed in. Then to top it all off I had a food voucher for that Rdisson location that the airline provided, (that was only valid for that day), I asked the hostess at the restaurant, Sylvia, how do I redeem the voucher, for which she replied at the front desk. I then asked Sylvia if she could take the voucher to the front desk for me, as I has a plane to catch, and she replied if she had time. After we finished our meal I was attempting to go to the front desk to redeem the food voucher, when Sylvia, the hostess and another male worker basically blocked me in, telling me I had to pay. Confused, I said ok, I'm going to the front desk like you advised me and the hostess, Sylvia, replied no, you need to pay here. I was so embarrassed and felt humiliated because my daughter was there, they were addressing me on the dining room floor in front of other customers, who were staring, and it was totally unprofessional. In shock and horror I gave Sylvia the food vouchers as I walked past her and the male, while saying next time you try to disrespect somoeone give them accurate information about payment. Immediately I went to the front desk to complain but their was a long line and my flight was leaving soon, so I left but as soon as I arrived at the airport I immediately called Radisson customer service and complained.
The LAX location hotel manager, Stephanie Van Cleef, called me a few days later and said "the next time you are in the area, call me and I will be your point of contact". I then called Customer service again to follow up about my experience with hotel manager Stephanie Van Cleef, (reference # 2680374),and they offered me points in their customer loyalty program, (I'm a member in the club carlson loyalty program for more than 10 years), but that was not good enough for me. This was my first time in Los Angeles, I think I should be offered a free hotel night stay at the Radisson of my choice and free breakfast to show me that the Radisson hotel is a hotel that prides themselves on customer service and loyalty and that this experience is not a representation of the hotel. | 1 |
Ehhhh OK.
As a fellow New Yorker - I love staying at different hotels in the city. Call it a mini-staycation. My bf and I stayed at this hotel for a night and my overall feeling is ehhh. We had the standard room. I'd give this hotel 2-3 stars. We had issues with our AC. Room felt humid and we couldn't figure out why. They sent a repair guy twice?? but didn't really do anything. He did try though. Room itself wasn't too impressive, nothing stood out, average room. Looked old. Bed was comfy. Location was good. The reason why I gave it 2 stars is: price $450 for the night was just ridiculous. For that amount we were really looking forward for an awesome room. I really thought it was going to be a modern looking room, but it just looked like a kids bedroom. Didn't meet our expectation. If you're looking for just a place to stay, you can probably find a cheaper hotel. | 2 |
Great hotel!
Really enjoyed my stay at the Pan Pacific - amazing rooms and great location! | 4 |
The worst hotel with the worst customer service
The rooms are terribly old. The hallway carpet is held together with burgundy masking tape. The rooms are humid. The hotel staff is arrogant, rude, and unhelpful. I would never stay there again and I'm embarrassed that I stayed there at all. This hotel should be closed for a full rehab project. | 1 |
You may want to pass on this one ...
When you write a review you have a responsibility to report accurate information. In a case such as this you want to make future visitors aware of the type of accommodations they should expect. I travel a great deal and quite honestly when I book “budget type properties” I do not expect a lot. If the room is clean and the water is hot I am more than okay.
Unfortunately my visit to the San Antonio Days Inn far from measured up. We checked in late on the Friday before the July 4th weekend. I think most people checking it would be a little concerned of the area in terms of safety however from what I understand, if you use common sense, you should be okay.
We were told we “would be in another building” that was in fact across the road and behind a vacant building. I travel regularly and didn’t mind the re-direction however again I am confident this would disturb other guests. The hotel should have made this clear when we made our reservation.
Then the trouble began. Just about everyday of our stay we had a significant amount of trouble entering our room. It appeared the electronic door key reader either needed new batteries, or needed to be replaced. Unfortunately I do not believe either was ever done. On one morning, after we returned from breakfast, we could not access our room as the electronic key reader malfunctioned and I could not grab things like my sunglasses. So, the rest of the day, during a heat wave in summer in Texas, I was without sunglasses. I understand this is truly “not the end of the world” however this went on and on and on and on. We would return exhausted at the end of the day, climb the stairs to the second floor only to find once again our key card would not open the door. We would have to walk down the stairs, walk across the street, wait in line, and then wait for the Desk Clerk to walk back across the street with us only to find her card didn’t work either. What made it worse was the Desk Rep, or the Daytime Maintenance person, was not allowed a Master Key. On countless occasions we suggested they contact the Manager as this needed to be addressed. Sometimes after playing with the door for an eternity you would eventually get it to open. The problem may sound insignificant but it was not. Though the Desk Reps and the Maintenance gentleman were nice, they were helpless without their proper tools.
Another problem was the “pool was closed”. (Did I mention it was Texas in the summer during a heat wave? LOL!) This again should have been stated when we made our reservation. I felt so bad for the kids who truly looked forward to a swim after a day on the town.
What about the property in general? This is a budget property that was relatively clean in the heart of the City. It is designed specifically for that, budget conscious people who want to be downtown and want nothing more than a relatively clean room, hot shower, and very basic breakfast.
Speaking of the breakfast it was okay but extremely limited. The Desk Rep watched the few breakfast items very closely and would add to them, in small quantities, as needed. It was unfortunate watching families with a ton of kids literally wipe it out. They truly ate more than their room rate. I have always felt if you want to travel with 5 kids you should expect to pay more at properties that offer breakfast.
After arriving home Days Inn headquarters requested I fill out a survey on my recent stay. Since I had some issues I filled it out and requested some kind of compensation, (25% refund). A Days Inn Rep. emailed me immediately stating this would be looked into by a certain date and the Manager of the property contact me regarding my refund request. I probably don’t have to tell you, just like with the key card, nobody contacted me, nobody cared. I emailed Days Inn Headquarters alerting them to this and just like their property in San Antonio, nobody contacted me back, nobody cared. (To be honest, I would have been happy with “we are very sorry but the Manager was on vacation that week ...” or something like that.
Would I recommend this to you? No, I’m sorry I can’t. Why? I’m concerned that if you should have a problem the Staff will be unable to help you find a solution. Additionally, there is no Management to speak of. | 2 |
Missing items not returned
I stayed at this hotel a few weeks back for a week and unfortunately left by mistake in the shower some personal items, such as expensive shampoo and conditioner, ladies Gillette razor and some facial scrub. Approximate replacement value estimated at £40. I also left (intending to throw in the rubbish) a name tag and a plastic pen. Upon contacting the hotel the morning I checked out, they advised they had the later unwanted items but not the former. That week I wrote to them via their website explaining my dis-satisfaction and could they give me an explanation as to why cheap, clearly unwanted items were handed in and NOT clearly wanted relatively expensive items were not???? I don't normally write things like this, choosing to favour the benefit of the doubt, but three weeks later they have not even bothered to reply to my email, which is now just shocking customer service. So be warned, light fingered chamber maids and poor customer service and to top it all off, the TVs in the rooms do not have television guides so it's anyones guess as to what's showing on which channel at which time. When I enquired about this, they responded to me as if I had just landed from the moon! Unbelievable. Shame on you Hyatt. I stayed her as I had a great experience at the Hyatt in Bellevue six months earlier. | 2 |
Still the best!
Always a pleasure to return to the Peninsula NY. I've tried many other NYC hotels but none can compete.
Location, rooms, spa, fitness... everything is perfect. | 5 |
Wyndham Jacksonville Riverwalk. Sounds Nice, But....
Disappointing, but not unexpected from reading the reviews before we left. Stayed here because other members of my family were also staying here...in from other states for a family wedding. We were pleasantly surprised with the lobby at arrival, but the condition of the hotel from that point on went downhill. The hallway carpets are dirty, the paint was chipped on many door frames and the doors to many rooms looked and felt like they could be busted down with a good push. The room themselves are OK. Nice beds, but our room only got made up once in four nights, even though we were not in the room very often. I did get the maid service to give me a couple clean towels on day three after stopping her in the hallway...she offered to clean the room at that point, but we were changing clothes for the wedding and that wasn't a convenient time. After telling her we'd be gone in 15 minutes, she stated she was off by then and we'd have to wait 'till tomorrow. The service in the lobby bar was fairly non-existent. If you were sitting at the bar, the bartenders were pretty good, but if you were at a table in the bar, forget it. Front desk service was OK, but don't bother to try to get a wake-up call...the "wake-up call" button on the phone just returns a busy signal, and if they are busy at the front desk, no one answers the phone to help out. I doubt we ever stay here again. | 2 |
Terrible Breakfast
Don't even know where to start. Horrible experience with Breakfast. I went down at 9:15 and they were already starting to break down the breakfast bar. Breakfast ends at 9:30! Don't even think about getting a cup of coffee at 9:31. You can't, they lock it up. Unbelieveable! Oh, and the guys at the omlet station were rude, openly complaining that people were coming down late at 9:25! The bacon was a joke, like fossilized meat. I ordered eggs over medium and they were cooked exactly the same amount of time as the guys over easy right next to me in line, thrown onto plate.
Worst breakfast and service I have ever seen at an Embassy Suites. | 1 |
Convenient to Convention Center, but very loud!
This hotel is very convenient to the convention center. The staff was friendly and helpful, and the room was in good condition. My biggest complaint about this place is the noise. Noises from the hall are easily heard (moreso than in other hotels - don't know if it's thin doors or what). If you have a room facing the courtyard, you will hear a lot of noise from people outside. Last, but definitely not least, you will be subject to loud and long train whistles due to the nearby railroad crossing. Even if you are not a light sleeper, you might want to bring earplugs or ask for an upper floor. | 3 |
Wonderful Hotel, Excellent Location
We stayed at the Millennium Bostonian over the 4th of July. I can honestly say that there is no better place to be during this holiday. There is so much to see and do in Boston over the 4th. The location of the hotel is amazing. You are directly across the street from the Quincy Market and the State House is right around the corner. There are so many sites in walking distance that I could not begin to mention all of them. The hotel rooms were spacious, very clean and comfortable. It was very peaceful inside. We stayed in a fireplace suite that had a balcony that over looked a courtyard and Quincy Market. The exterior of the hotel was very european with beautiful flower boxes. The staff was efficient and very helpful. The food at the resturant was delicious and well portioned and fairly priced. There was nothing about this hotel that I did not like. We can't wait to go back. I would recommend this hotel to anyone! | 5 |
Clean, Comfortable, Convenient, Cozy, Cool!
A stone's throw from UDub (University of Washington), and you get all the benefits. Free parking, a couple of bottles of water each day, popcorn and your own personal Keurig coffer maker. We were there for a couple of nights, leaving at odd hours, always returning to a clean room. Portage Cafe is next door and has awesome food, the in-house Pineapple Cafe is convenient for breakfast or a quick snack.
The air-conditioning worked fine, had it cranked down as low as possible, the beds we inviting and cozy. The staff went out of their way to help with directions and recommendations.
A couple of blocks away is the "The Ave" a really long row of great eating places at student prices!
This isnt the Ritz but a very good deal for the price. | 5 |
Yup, it's a Fairfield Inn!
Stayed here for three nights on a "mini-vacation" to Philly (mostly a stop on the way to a week in DC). Hotel is out near the airport, so it is about 20 minutes to get into downtown (which we knew beforehand) but overall it was still pretty convenient.
Hotel itself is unremarkable...it is a Fairfield Inn...but I will say that in general this particular hotel is extremely clean, and the staff has all been exceptionally friendly. There is a small pool here, they keep it nice and warm, and my kids loved it. Also a Ruby Tuesday right next door for dinner. There is a bit of noise from being so close to the airport, but honestly I didn't hear anything over the air conditioner, so it didn't bother me at all!
Overall - I'd stay here again in a heartbeat! | 4 |
Unfortunate stay
Reservaion made on booking.com for 5 nights for a one bedroom suite for e nordhausen. Initially was a problem because my passport says nordhausen. Couldn't believe that. Room was on 43rd floor. Black ac and heating vents, carpet sticky, sofa bed not sleepable and had dirty sheets, had to put a towel underneath door because too noisy from air whipping through halls. Thank goodness i brought two comforters for the couch to make a bed for my daughter. We also booked a towncar for the airport via the concierge and it didn't show up. Beds uncomfortable. Housekeeping kept putting my toothbrushes back in bathroom even though i keep them out. Why? Guess it bothered her. Room service was fine and waiters nice even though they were busy. A bit pricey though. Internet doesn't work unless you order premium at $18 and for each device. All this experience for 529/night. If i hadn't have booked a nonrefundable rate i would have been outta there. | 2 |
Very impressed.
The staff was very friendly and helpful. Had a very comfortable clean room. Nice breakfast variety. Only thing that I didn't like was it was not close to tourist attractions but it was near lots of restaurants and plenty shopping. Would definitely stay there again if in that area. | 4 |
Very Serious Human Rights Issues...
The workers here are great, sweet people with nice attitudes. Unfortunately for them their management is unprofessional, disrespectful, and disappointing. I can not stand by while I feel a business employees illegal immigrates. It is obvious that if the staff does not understand the simplest of English, like concept of time, something that is tested on the American citizen form, then they did not legal take the test to obtain employment. I know because several of my family members on my Puerto Rican side became legal citizen. I helped them study, I know what they had to learn. So it saddens me when I feel my people are being misused. I want to stand up for what is right. This is America, if this company cannot properly practice business, then they should not be in business at all. To the maid manager Belinda, you should be embarrassed and ashamed of yourself. You give the cleaning service industry a horrible name! | 1 |
OMG!! ROACHES EVERYWHERE.
OMG!! ROACHES EVERYWHERE.Austin TX for a night to attend an ECIG. vap meet and we couldn't find anything quickly so my sis N law said they had stayed there and it was OK. Well that was 8Yrs. ago I didn't realize that. So we showed up spent $70.00 went to the room, smelled NASTY!! dirty walls, chairs, bathroom. well pretty much the building needs to be burnt down. The light bulbs were burnt out, no batteries in remote controller for the tv. Couldn't' get internet to work, the shower head needed Teflon and was spraying everywhere but down. No good locks on doors. Oh yes the pillows were quality I tore apart and made into dog beds when my Rottie was alive. My husband and I would not sleep under the covers in fear of bedbugs so we sleep on top of the bed and used the other comforter for a cover. The only thing that got me through the night was my sleeping pill and wine . The towels were pretty much rags, My dog drying towels are better than the towels we were offered. Geez motel 6 is not the best but compared to H.O.TX. Motel I would give Motel 6 an 11 on a 1 to 10 scale. I have stayed in many Motel 6's and at least there aren't big [--] roaches in every room. We sleep with the bathroom light on just so the roaches would not come out of the wood work. And to think the health Dept. does not close them down. | 1 |
extremely poor service/dirty
I staid at this hotel 300 USD/night 4 nights. Very poor service, rude and not trained staff. Room was dirty, dusty carpets, filty underneath my bed. Service overall amongst the worst I have experienced in US.
A hotel with more then 1000 rooms, caters for large congresses, so stay away if you can. | 1 |
Good place to stay in Austin
The hotel was clean, comfortable, easy access to and from highways, relatively close to malls for food and restaurants. It is not downtown but easy access to the conference center I was working from. The staff is really great. They are very pleasant and will do their best to help you get checked in and out quickly, as well as answer all the questions a newcomer to the area has. The ac worked great and quietly. The room was very clean and the bedding comfortable. The breakfast was good and plentiful - juices, coffee, teas, fresh fruit, yoghurt, waffles, hard-boiled and scrambled eggs, sausage, cereals, granola... | 5 |
Convenient location if a bit bland
Stayed at this property for five nights to attend a conference and visit my daughter. While I have been to Boston several times, this was my first stay at the Marriott. Centrally located. Front desk staff were exemplary, making check-in feel like a Ritz Carlton or Four Seasons - obviously well trained and managed. Small lobby that is often quite crowded and loud. Rooms have been recently renovated, so both the furniture and soft goods are fresh. Great corner room on high floor with view of Back Bay and the Charles, but bathroom is tiny and ho-hum. The only restaurant is a combo sports bar. Cold breakfast buffet was way overpriced, though the staff were very friendly and polite. Instead go to the Au Bon Pain in either of the two adjacent retail centers - better selection and half the price. Also be sure to shop at Shaw's grocery store immediately across the street for bottled water and snacks. Lastly, for a great salad bar, check out the Blue Glass Cafe on the ground floor of the John Hancock, a couple blocks away. Instead of the Green Line at Copley, consider using the Orange Line at Back Bay Station. Just as close and faster. | 4 |
DUMP in San Diego
I will never stay at this place again. It was filthy. The bathroom was full of rust in the shower and the floors were chipped and stained. The fan made so much noise you couldn't here the tv in the next room even with the bathroom door closed. There were pubic hairs on the toilet (they weren't mine) The mirror in the bathroom was a mess, it must have been 50 years old with most of the glass etching missing around the edges. The blanket on the bed had at least 50 cigarette burns on it and the sheets were so thin, my husband put his foot through it. Only one lightbulb in the room worked. The ladies at the desk, were not rude but they also were not very friendly. No smiles. There was a spot in the parking lot that had a pole removed from it but they left the base sticking out 2 inches for me to trip on. Fortunately I wasn't hurt, but someone is going to kill themselves there.
Stay away from this place. It's really sad because it is in a great location, and has a restaurant, bar and convenience store attached to it. People in the restaurant and convenience store were wonderful. | 1 |
Great Hotel
I have stayed at this property numerous times over the years and I have always had a good experience. The staff is always friendly and efficient and go out of their way to make you feel both welcomed and appreciated. | 5 |
Good is bad
2 warnings about this place. One, it is in a very bad area. If you are staying alone, will be walking alone or just uncomfortable with junkie bums sleeping on the sidewalks this is not the place for you. I stayed here for 6 nights and on both taxi rides to and from the hotel I was warned by the drivers that the area is very bad. Two, don’t ship anything to this hotel. I do this often and this is the only hotel that did not give me my package when asked. They still have it as a matter of fact. I called for 4 weeks after my departure attempting to retrieve my package and it took 5 tries to get someone to find it. Then they asked for a credit card to ship it back to me. Crazy! They told me they would send it back to the shipper if I didn’t and they haven’t done that either. They just keep your stuff. The thieves.
The hotel was clean, no bedbugs but the maid through out a fresh bottle of water. Why? I am not into the sink being built in to the top of the toilet and the furniture is the cheap side of Ikea. You get 2 pillows and don’t ask for a 3rd. This hotel is not a customer service oriented hotel. | 1 |
A wonderful place to stay.
My wife and I stayed at the Chelsea Pines in August, 2012. The staff were excellent, the breakfast and other amenities were very nice, and you cannot beat the location. We received some excellent recommendations on theatre, places to drink and eat and directions from Jay, who basically knows everything there is to know about those topics! He is a complete gentleman. Like every hotel in NYC, it's a bit noisy when you have a street front room, but that simply can't be avoided unless you stay further away from the action I suppose.
We will definitely stay here again. | 4 |
great hotel
No idea what the hotel was going to be like when I booked a weekend away but upon arrival I was pleasantly surprised. Reception was very busy for 10pm but we got checked in and had a room upgrade also offered free continental breakfast for our duration. Large double bed and plenty of space in the room, air conditioning worked well, and 2 bottles of water also in the room. My only gripe was that the bathroom was very tiny. We were on the 14th floor and heard no noise from the traffic. The hotel is a great location for easy access to buses, trains etc. Certainly would stay here again. | 5 |
Noisy hotel, and location not the best
For the first time, I didn't read any review of this hotel prior to staying here for the Dallas Rock n Roll Half Marathon. Strange that I write this review, I see that there were two other recent reviews that contradicted what I am about to say here. For background purposes, I will mention that I am a huge Marriott customer, and among my visits, I've been to Renaissance hotels in Bangkok, Chicago, Shanghai (and one or two other that escapes me right now).
I find the hotel noisy for Marriott Renaissance standards. First thing I notice when I got in is that most rooms have connecting doors and those doors are very then. I was able to hear my neighbour talk over her phone even though I knew she speaking at normal volume. As a matter of fact, I am sure she realized when I started to talk that the doors were thin. Secondly, the enterance doors close very loudly if you let it close by itself. This means you can hear pretty much everyone closing their door within a 3 or 4 room radius. Sometimes, even my bed shakes a little when a door slams. I was told my the people in the hotel that they are planning to renovate and do something with the walls to maintain noise bleeds. My advise, call in first to see if they have renovated this. I don't plan on staying in this hotel until then.
The second point, I find the customer service is on par with other Renaissance hotel. I asked them for a room change on the first night and they followed up the next day since they weren't able to provide me with a room in the first evening. Plus the lounge attendant was very helpful to make sure I was able to work in the Lounge.
Third point, is the location. It isn't the best in my opinion because I had to use a car or shuttle to get anywhere. Maybe that's Dallas, but I was expecting at least things to see in the neighbourhood. If you are like me, who likes to stroll around and sightsee on foot, this may not be the hotel for you.
I hope these help. | 2 |
Great weekend!
We stayed at this hotel for a special family weekend in March of 2012. One thing that was going on when we arrived was that their hotel lobby was undergoing a renovation. We stayed on the second floor and did not hear any of the construction noise, though. They had re-located their front lobby into the room they usually use as their afternoon wine hour - no problems on checking in and the valet took our car right away. The concierge offered some tips on how to get to the CA Academy of Sciences in Golden Gate Park and we had a great day there. We walked from the hotel to Boudin's on Fisherman's Wharf for dinner and had a fantastic meal (try the mussells and garlic fries and of course, the sourdough bread!). The rooms are on the small size but offer all the amenities one could want (safe and frig in the room - you can put your items in frig to keep cold - no sensors). Very helpful staff! | 4 |
Comfortable stay but broken alarm clock
My room was very clean, the bed was excellent. But the alarm clock failed to go off. I turned it in for a working one but no one brought another. I was late for work 15 minutes. I used the alarm on my cell phone the next morning. I will stay at Days Inn again anyway. | 3 |
Chicago
Location was important. Booking through Wyndham was important. I was looking forward to a larger, newer room. For the first time in my life I felt like there were bed bugs in the bed. There was no coffee maker in the room. The space was cramped even for one person. Very glad my wife did not have to endure the stay. | 1 |
Won't stay here again.
We stayed there this past weekend, and were not impressed. We had a king room suite, and despite having our heater TURNED OFF, the room stayed a balmy 78 degrees. The hallway outside our door was much, much hotter. We needed a crib for our daughter, and despite having reserved one prior to our stay, it took 5 calls down to the front desk before they brought it up. The bed was at such a bizarre angle that my husband and I slept with our heads at the foot of the bed (otherwise our feet would have been significantly higher than our heads). Often times when we would call to the front desk for something (to have our car brought around) we would get disconnected. Either they have some serious phone issues, or simply hang up on customers they don't want to deal with. The only positive I can give is that the room was very clean. | 2 |
NIce if you enjoy life in a construction zone
These people are unbelievable, why would you rent out rooms directly below construction work? they need to rethink how they go about renovations. noise levels of over 100 dB were recorded in our room, untenable. and all they offered was "sorry were can't do anything about that" sorry never again would I stay in one of your hotels and I will go out of my way to post on every known site. | 1 |
Great Stay
We checked in last night and checked out today. Short little getaway. This was an awesome hotel. I will come back next time we are in Baltimore. The staff made us feel like celebrities. I am a manager at a hotel hours away and could only dream of having a staff like this. From the gentlemen who checked us in to the girl who checked us out were so nice. All other staff in surrounding areas always said hello and with a smile. They were all happy to be there and aimed to please us. You have no idea how far a smile can go. It was a home run for us!! Room was super. I loved the nice bedding. I am very particular with bedding and this was so comfortable. Just to give you a little feedback is the area in the parking lot isn't clearly marked to get to the lobby. We parked in the green section. We saw an elevator but the signs next to the elevator had arrows pointing away from the elevator saying "lobby" . We followed the signs to the lobby and it took us to a stairwell and we had to walk up 4 flights of steps to get to the lobby. The signs had us take the steps. We appreciate the exercise but not when we were tired and had to carry luggage. We were a little fired up when checking in and the nice gentleman that checked us in was so nice and apologized with a smile for the inconvienience when we told him about the signs giving us directions by way of the stairs. Once we got there and check in, everything was just perfect. The staff made it so nice, I can't say enough nice things about them. I especially want to recongnize Crystal. She waited on us while we ate the breakfast buffet this morning. She was so friendly and upbeat and made a rainy day seem sunny. Thank you to all of the staff the for making such a nice getaway. We will now continue to stay on a regular basis when we go to Baltimore. | 5 |
Good experience
I stayed at this place for 3 nights with my family. We had a good experience both with room service, breakfast, and everything else. The kitchen is small and integrated into the living room but we found it to be just fine and useful. The only inconvenient that I found was that the exhaust didn't work in the bath room but it wasn't that big an issue. Breakfast was very nice and they did their best to keep the place neat and clean. I'd stay at this place again if I'm in Charlotte. | 4 |
simply the worst
What can I say hummm maybe that the Oak Hills Medical Center Hotel was the worst hotels i have ever stayed in, both elevators where out of order, the ice machine was out of order, the tv's in both rooms I reserveed would not pick up any channles, The light fixture blow out and almost shocked my 14 year old when i contacted the manager he said it was working and we broke it, both rooms stank bad as if they had a water leak in the room, the mini refrigerator had mold in it, I was on the phone with Expedia for like an hour to try to get an other hotel and expedia could do nothing but call the manager and the manager seemed to think there was nothing wrong with the rooms, when if fact there was so much wrong, after an hour of trying to get moved to an other hotel I gave up on the Oak Hills Medical Center hotel and Expedia and went down the street to knights inn hotel which was a very friendly place and there rooms were clean and I had no complaints on the knights inn | 1 |
Should have stayed elsewhere
We chose to stay at the Setai based on the good reviews it received. Unfortunately we did not have the same good experience. We stayed there for a week and left feeling very let down. We had the classic package that included full american breakfast. On arrival the reception staff told us that they did not have that on their system. I forwarded the email confirming we had breakfast included in the rate and the receptionist said he would send us the breakfast vouchers. What he actually sent me were vouchers for continental breakfast which is of a lower value. I had to call again to set this issue clear and finally get the correct vouchers. Unlike other hotels were they offer the most generous breakfasts at the Setai they are extremely stingy. Full breakfast to them is 2 eggs, 1 sausage, coffee and 1 Juice. For anything else you get charged extra. The free wifi is extremely slow we paid the 15 dollar extra per day. They have all the disney channels apart from Disney Junior, so that they can charge 3.99 or something for 30 minute shows for pre-schoolers. We were never told of the courtesy car they have - they never offered it to us. The room was not being cleaned thoroughly. They change sheets every 3 days. My son had smudged the floor to ceiling mirror in the closet area, those smudges stayed there for 3 days. The doormen would see us coming in with children and bags in arms - would take them quite some time to come and help us. Every night I had to deal with the cigarette smoke from the room next to us. A lot of smoke!!! The positives of the hotel were the size of the rooms, the room service food and the location. | 2 |
Great value
Thanks to Tripadvisor we choose this hotel for our Baltimore trip. I would call it a great value. Great location, great staff, and comfortable rooms The front desk staff was exceptional. She helped me understand the parking garage and she explained all the amenities the hotel offered. The Bellman was helpful not only with our bags, but also about how to get around town. The room was clean with a big refrigerator and snacks (a water bottle, popcorn and granola bar). The only complaint is with the pillows. They were uncomfortable. Other than that we would stay here again...especially for the price. | 5 |
Bed was a tramploline
The location is very good, which helps as it really is all this hotel has going for it.
There is absolutely nothing jolly about this place and this is best captured by the front desk staff who seemed unable to even force a smile.
The room was cleaned well each day, which was appreciated but it was dated and the bed was really uncomfortable. We were really only using the room to sleep in as we were out and about for most of our 4 days in NYC but the least you would expect from a supposed 4* place is a bed that doesn't seem to have been used as a tramploline over its very long life.
There was no safe in the room and the ones available to use in the lobby would not fit any valuable larger than a passport. Internet was available in the lobby but at $4 for 15 minutes they must be joking. They weren't- As I said, this place is far from jolly!
Anyway, it was a cheap option in good location so served its purpose on this trip but would never stay here again. | 2 |
Decent Hotel in a Center Location
The hotel staff do an excellent job, know the area well, and were very accommodating. Free bowl of apples in the hallway on the Starwood Preferred Guest floor (which I didn't know was a thing). The location is literally a 15 second walk tot eh convention center and only one block away from Reading Market Terminal. If you are unfamiliar Reading Market Terminal has over 50 food vendors and is always worth a visit when you are in town. The hotel is on an intersection with some one way roads so getting there on your own by car can be tricky. Plan on paying for parking every night. My king sized room was nice but small. The desk which was "built in" to the entertainment center didn't really provide a working space. The beds are amazing and the shower is good. The heat was an issue in my room at first until I figured that you should just set it to "on" instead of trusting the thermometer. Noise from other rooms is sometimes an issue but never interfered with sleep. Hotel staff arranged for a cab to the airport for my early morning flight. Great option in terms of accessing center city Philadelphia but the hotel is nothing special in terms of quality. | 3 |
Grand Old Hotel
Great and grand old hotel in a perfect/central location with all the amenities for a warm and comfortable stay. The entire facility is clean and spacious with employees who are trained and committed to providing outstanding service. | 5 |
Expensive but good location
We stayed here on a trip to Boston to visit Emerson College with my little sister. The rooms were priced comparably for the area, considering the location just a few block from Boston Common. They were an ok size and clean, but the beds were doubles, which made it hard for my 16-year-old sister and I to be comfortable sharing a bed. I ended up on the floor. Also the parking is ridiculous. I'd rather stay somewhere further out and have a nicer bed and free parking and wifi and use the T. | 3 |
SKIP THIS DUMP!
Ugh. This hotel sucked. Very tight parking (less than 8 inches between cars). My room was over the entrance to the parking lot and I heard vehicle noise all night. A loud group of young adults was outside my room making noise (a girl was screaming) and I called the front desk. They said they'd handle it. They didn't - they were noisy until about 2 AM. I had an early flight and went to return my room key. First off, I had to park in a handicapped space because all the "guest registration" parking was full. Mind you, it was 5:30 AM. I went inside, no one at the desk. People were just opening the gift shop and they said, yeah, someone is in there working. I went behind the desk and yelled. No one. 10 minutes later, a woman came out from the back. She didn't ask how my stay was - luckily for her. She also refused to give me a receipt. I will never stay here again, for any price. Very rude. | 1 |
Nice blend of the old and new
My husband and I stayed here for the Capital City Half Marathon. Super location. I was a little worried about getting out after the race but it was very easy. Parking costs extra and the lot is small and very cramped. The building is old but the rooms had updated furniture and bathroom features which were more modern. The staff was upfront about a prom happening the same evening we were there and did put the runners on upper floors. We didn't hear anything out of the ordinary. Would stay here again. | 4 |
Perfect Location, Love the Amenities
This was my second stay at the Elysee and we loved it almost as much as the first trip. Perfect location just a quick walk to the subway, Central Park, Rockefeller Center, etc etc etc. Everyone we interacted with was extremely kind and helpful from the doorman who stored our luggage both before check-in and after check-out, to the lounge attendees who gladly let us hang out until it was time to leave for the airport, to the nighttime desk clerks who recommended and lent us a DVD and who changed our room very efficiently at 1 am when we realized the A/C wasn't working! On our first stay at this hotel two years ago, our room was tiny with an older bathroom but we considered it elegant and cozy; this time both our first room and the room we changed to after the a/c died were very spacious and had more modern bathrooms. The highlight of this hotel aside from the gracious service is the extremely comfortable second floor lounge which has a more than adequate breakfast buffet every morning, cookies/teas/coffees/newspapers all day, and on weekdays a phenomenal (and very long) wine and cheese offering. Unfortunately, the wine and cheese extravaganza is only on weekdays and this trip was over the weekend, drat! Both trips we made use of their almost always empty computer and printer in the library adjacent to the lounge to print our boarding passes. The wifi throughout the hotel is free and worked well. The beds were comfortable, the rooms quiet. What more can anyone ask for in New York? the elevators can get busy and slow but that is true of all the boutique hotels I have stayed at in New York (the Giraffe especially). All in all, the Elysee is comfortable and perfectly located and I would recommend it very, very highly. | 4 |
Lovely but maybe not the best spot for us
The staff, breakfast buffet, pool and spa, and location were great though we later realised that it might have been better to stay closer to Santa Monica as that is more family oriented. The beds were not that comfortable and our double room was quite cramped for the three of us.
We could walk to rodeo drive but it was a decent walk. Easy local bus ride to Santa Monica. We caught tour bus to universal studios which turned out to be very complicated as they took us to Hollywood to lineup again rather than direct to universal.
Concierge Davinia was lovely and staff were all very helpful and friendly. | 4 |
A bit pricey
A bit pricey compared to the other equal quality hotels around in the area, which is the main reason why i gave this a 4 instead of a 5. Staff is wonderful and friendly. Place is clean. The most tv channels out of all the hotels. Workout room is decent, but during the week can get busy. | 4 |
What do you expect for Motel 6
To be honest, I've never stayed in Downtown SF before. The area overall is dirty. I think the price for the hotel is high for what you get, but compaired to nicer places that cost $400 a night in the same area, i think it was pretty fair. They don't have a lot of things in the room that you may need (iron, blow dryer) but they do have them at the front desk. The bathrooms are dirty, and the shower curtains dont work well so water gets all over the floor. All in all for somewhere to stay to avoid high costs it would do in a pinch for a few days. There can also be a lot of noise at night. | 2 |
good location, disappointing service, double charged.
First, the positive: This property is in a good location and the rooms are nice despite showing signs of age.
Unfortunately our stay was marred by the very disappointing service. This hotel operates more like a roadside motel chain than a four star property.
It took six hours, one reception visit and three phone calls to a reluctant front desk to get a spare set of sheets and pillows for the sofa roll-out (they ran out of double bedrooms by the time we checked-in).
Then there was the fire alarm, and subsequently getting locked out of our room. With barely an apology. the good times.
To top this off, we were double charged for our stay. fortunately we spotted this on our CC statement, I had to take time to call accounting to clear this up ("opps, it looks like we charged the wrong credit card").
should have stuck with the Hilton. | 2 |
Good Hotel
Stayed at this hotel last week for one night as we went to Sea World. Very close to Sea World which is nice. Check in was very busy and had a long line but quick once I was seen. I had called in advance asking for a crib in the room and they had forgot to do that. I requested it again and then it was taken care of immediately. Pools had some trash floating in one of them but may have been due to the wind. Staff were all very nice and the room was basic. The outdoor patio is one long patio which connects to all the rooms which was a little weird and didn't like how when our neighbors were smoking it would blow into our room so we never could open our door for fresh air as they would walk up and down and smoke. You also have to have your blinds closed at all times since someone can just walk up and look into your room which we didn't like. We didn't eat at any of the places on site as they were expensive. Also wished they had a shuttle that would've taken us to Sea World as previous hotels we've stayed at did. They apparently only have it operating during the summertime. All in all, a decent place and no real major concerns but not sure we'll make this a frequent stop for use when in town. | 3 |
poor quality
Poor heating and cooling. the noise fromtout side the hotel was awful due to the poor installation of the window air conditioner. the sides of the air conditioner were hung into the window and was held in place by strofoam. the top of the window had foam to seal the double hung window opening. there were no additional blankets or pillows and the furniture was totally woren out. there was gap underneath the door large enough for large rodents to crawl through it. | 1 |
Good location, consistently decreasing in satisfaction
Ive been staying at the Sheraton for the past 3 years for business. I prefer the Sheraton over the other choices due to its convenient location to my office and the towne center. Other pros include a complimentary shuttle, free clubhouse breakfast (though not so impressive, coffee, teas, cereals, seems to be less and less offered every visit), and friendly service.
The cons, the gym, the restaurant (used to be a Shula's but has now been downgraded significantly), the walls, are paper thin, can often hear the neighbors tv or other activities loud and clear. There are often sports teams staying here as well so the chitter chatter in the hallways can be annoying.
I mean for jax it's fine. However if the quality continues to decrease I may switch over to the newly built indigo, even if a lil farther from the office. | 3 |
Walls of paper
Stayed here on a recent Wednesday, and shortly before midnight we were awakened by screaming, shouting and swearing from the adjacent room. The couple continued to argue for more than two hours and we could hear clearly every word, even when they spoke in a more normal voice. This could have happened anywhere and I'm not faulting the hotel for the customers' behavior, but because the walls were so "thin", the noise level was outrageous.
None of the rooms are air conditioned. Our room, which faced west, was quite hot when we arrived around 4pm. The only way to cool off the room is to open windows, and that admits more noise from the pool and neighborhood (which actually, is not very noisy...only recall one police siren all night).
The bed and pillows were nothing to brag about, could have been from any Motel 6, but the pool was wonderful...warm water and abundant seating in both sun and shade. I would recommend this only if you don't care about sleeping and want a nice place to relax around the pool. | 2 |
Dirty
Little pieces of toilet paper were scattered on the bathroom floor when we checked in, there was a large stain on the carpet, and a long hair in the shower. The manager at the front desk was really nice and helpful, but we will look elsewhere next time we go to Indianapolis. | 2 |
1st class hotel
Great hotel in a perfect location - central and close to transport links, restaurants and shops. We loved the unique experience of our stay and the boutique style of the hotel - the room, the decor and afternoon sherry in the lobby. The service is amazing, nothing was too much trouble. Ruben (the concierge) and Joshua (on the front desk) were especially friendly and helpful and made us feel very welcome. They were always ready to help and interested in our day. I would certainly stay in this hotel again. | 5 |
80th TC
Rooms are nice. However, some times it smelled moldy. Also, the internet was not at all desirable. Often times I could not even connect from my room. | 4 |
Perfection
Arizona Biltmore is probably one of the most gorgeous resorts on the planet. Stayed with my family for the weekend and could not ask for anything better. Service is over the top from the very minute you drive up the lobby. Rooms are spacious with great amenities. Fun pools, water slide is amazing. the cabanas are one of the best i have ever seen. Incredible food and restaurants, wonderful recreation staff, Incredible vacation experience! | 5 |
Terrible and Disappointing
I was treated like a second class citizen both on the phone and in person when checking in. I'd never stayed at a Holiday Inn before but heard good things about Holiday Inn so I was optimistic. I've stayed at hostels with cleaner sheets and more comfortable rooms. My sheets had spots of blood by the pillows and they were never changed out by housekeeping. I called twice to get my room changed out and in a 5 day stay, nothing was ever touched. The air conditioner broke and sounded like a freight train the third night, the hall smelled like pot, and the wi-fi was awful. | 1 |
Nice property, Nice location
The Omni is a nice property near the riverwalk in Jacksonville. It is very comfortable and the decor is lovely. It is quite pricey and not a good value. Breakfast was $17 in the hotel restaurant. Really! This is Jacksonville, Fl, not New York. I won't be doing this again. | 3 |
You get what you paid for
Although the price for 2 days was great and only stayed their during nighttime while visiting family during the day, my assigned room was located by neighboring backyards with people partying outside real late and unfortunately wasn't able to sleep comfortable. Also, my room seemed like it was going through renovations. Afraid to turn on air, it looked like it was coming off wall and taped all over. Ended up opening window for air circulation. The bathroom door kept getting stuck, which I just ended up leaving it open the second day stay. | 2 |
shuttle is not 24 hours
airport shuttle is not 24hr service. there are 3 hours of the day, they don't even provide service. The business card they give us to call for shuttle to pick up our car (fly & park) is the front office mgr's personal card. of course it go directly into voice mail. Badly run holel.. | 1 |
Great location and Quiet
I have stayed at this hotel on 5 different occasions and each time I have had a good experience. The location for me is perfect as my busuness takes me to this area, however it is equally as good for a tourist with Penn Station and the subway just around the corner. The hallways have a strange configuration, but once you enter the large, clean rooms it doesn't matter. The hallways are very quite and I should know as my business schedule is up all night and sleep all morning. Monica at the recption desk is wonderful and will provide all the information you need about NYC. My only complaint is that the window air conditioning units are very noisy. | 4 |
OK business hotel
The hotel is a little old and it shows in the elevators and doors. The room is four stars as advertised. Good business hotel. Fat televisions really add to the outdated feel of the place. Great and cheerful service, however. Good beds. | 4 |
Excellent place to stay
We were looking for a airport hotel and were attracted by the competitive price, the complementary airport transfer and the fact that we have not yet had a bad experience with a Hilton hotel.
This hotel did not disappoint and, indeed, exceeded our expectations. Staff were helpful and friendly and the room itself was extremely spacious with separate bedroom, lounge and kitchen areas complete with microwave, fridge etc. The room was spotlessly clean and the bed was very comfortable and there was every amenity you could wish for. Breakfast was more than adequate.
This was one of the nicest hotels we have stayed in and we would happily have stayed here for a lot longer if circumstances had allowed. We would definitely stay here again if travelling through Denver we really could not find anything to fault this accommodation. Highly recommended. | 5 |
Great value
We went to San Francisco (from Texas) for a couple of concerts. Cova did NOT dissapoint. Lobby is small but very nice and inviting. I like the fact that you needed your keycard to use the elevator. Gave a good sense of security. Despite the location being in the Tenderloin, we had no problems walking back from The Warfield at 2am. Easily walkable location. The room was spacious and comfortable. The rooftop deck gives breathtaking views of the city. Totally recommend this place. | 4 |
Worn & Weary - Both in Appearance and Service
Pros: On the cheap side. Free shuttle service. Located a stone's throw from Seatac Airport.
Cons: Extremely worn property. Heating/Cooling units in rooms smell of mold & mildew. Inconsistent service.
The Clarion Hotel Seattle Airport has seen better days. It is an extremely worn out property that lacks consistent maintenance and housekeeping (e.g. peeling paint, holes in walls, broken furniture, etc.). Having said that, it is also on the cheap side, so the old adage that "you get what you pay for" rings true here. Now, I've stayed in several different rooms on the property, including the suites. Unfortunately, everywhere you go there is a musty smell permeating. This is just one of those properties that has you thinking "ewww" everywhere you go.
To make matters worse, the customer service here seems as tired and apathetic as the building. In fairness, it appears that the front desk is woefully short staffed for the amount of traffic they get from airport patrons. In the several trips I've made to this property, it appears there is only one employee per shift for check-ins, reservations, wake-up calls, phone lines and customer requests.
The bottom line is that if you only need to spend one night near the airport, this hotel is tolerable. However, with numerous other hotels lining International Blvd., there are certainly better options out there. | 2 |
Treated Like Royalty
My husband and I spent the weekend at the Trump Soho to celebrate our 50th birthdays. We were upgraded to a one bedroom suite on the 32nd floor that had panoramic views of the city from the living room and the bedroom. Amenities included remote control drapes, tv, lights and room temperature. The bathroom was essentially the same size as the bedroom! It had a beautiful soaking tub with a television. Total luxury.
The staff could not have been more attentive. And unlike some hotels that don't hire enough staff, there was always someone available to open a door, hail a cab or answer a question.
My one complaint is that we had breakfast in the cafe on the second floor the waiters were totally unorganized and extremely slow. This was particularly unusual given that aside from us the restaurant was almost empty!
The hotel is in a great location. I would highly recommend it. | 5 |
Awesome Service
Dinah at the front desk was extremely helpful and excellent people skills! We needed an adjustment to our bill and change of room, Dinah made things happen. It's nice to see people enjoying their jobs! Our stay was very comfortable and affordable, we will definitely go back! | 5 |
Avoid like the plague
Don't let my title upset you. The hotel has some good things to offer. The hotel also has some terrible things to offer. You be the judge of what you want and what you want to avoid.
Terribles:
- Valet parking is $45 per night.
- The room I checked in had trash and someone used the toilettries in the bathroom. The housekeeping manager offered to have me moved to a different room. I shouldv'e taken his offer and moved. God only know what else was dirty in the room.
- The carpets in the hallways are dirty.
- To check-in, you need to take an escalator down the stairs. Then take the elevators to the rooms. If you are not using the valet, then it could get a little cumbersome.
- The reception area gets very loud during conventions.
- No hot tub. No lights in the stainless steel swimming pool.
- No refrigerators in rooms.
- Slow internet access is $10/day. A little less slower internet is $16/day.
Cons:
- 1 block from Union station.
- 1 block from Capitol. | 1 |
Jokers
From the start we were quite positive to this hotel. The location is nice, and the style is quite kitsch. However, the service was a joke! We booked through a hotel site with a continental breakfast. When arriving for breakfast we were told our rate did not include breakfast. They also encourage guests to hang out a sign refusing housekeeping and get a 10$ voucher instead. We never received this voucher. We asked for 1 hour later checkout, and when arriving to our room the key had been deactivated and we could no longer get into our room.
When arriving home, I then find the hotel has made a charge to my bank account, more than twice the amount our stay cost. And this was already paid through the hotel site. I contacted the hotel for them to refund the money and they never replied.
We had an amazing trip in USA and stayed at so many amazing places, but this was by far the worst experience. I am a very unhappy guest and would definitely not recommend this hotel. | 1 |
Good location, typical Westin, nothing out of the ordinary
We were beginning a four week tour of Africa and China by celebrating a birthday in San Francisco. We had flown in from Portland, Oregon and were catching our Cathay Pacific flight out of SFO the next day. Being a Starwood Rewards member we booked a room at the Westin San Francisco Market Street for the night. Also being a Hilton Honors Diamond member I was expecting a less than ordinary welcome and possibly something special considering I had informed them of the nature of our stay. We got nothing! Not that I was expecting much, but even a piece of chocolate and a "Happy Birthday" message would have been appreciated.
We were given a $15 drink credit at the bar, which pretty much afforded us one glass of "cheap" wine.
All in all, this hotel is okay if you need a quick place to stay in San Francisco. Do not expect anything above the ordinary, and if you are a Starwood member, consider switching to Hilton Honors. At least you would get an upgrade if available. | 3 |
Best deal on a sweet hotel
I stayed three nights for $75/nite booked through Expedia and absolutely loved the room! It has beautiful decor and all the amenities I needed. Plus, it's located at Sutter and Hyde, which is walking distance to everything I wanted to visit. I highly recommend this place, at even twice the price. | 4 |
beautiful lobby but very thin walls- too noisy!
This hotel was very expensive usually but we got a deal so decided to splurge. It is located on Nobb Hill, near all the action of down town shopping and great for walking most places if you like hiking (hills are steep and hard on knees). That being said, we were disappointed in the stay mostly because the walls were so thin that we heard music and talking in the room next door as well as talking in the hall all hours of the night, and sirens driving by the window in the am hours. For such a top rated (by trip advisor) hotel we expected better! Bedding was very nice except maids did not change sheets and we stayed for 3 days! We ate at the famed Tango Room for $100 plus dollars for 2 and didnt think that was anything special either. | 2 |
Kyoto has too much loud music at night
I have stayed at Kyoto many times and like the staff. The rooms are less than average. My last stay was terrible. Loud music from the courtyard (their "Japanese Garden") for a buffet they hosted went from late afternoon well into the night. I tried to turn the TV volume to overcome the noise but no luck. It was just too loud. This hotel is about to be branded as a Hilton Doubletree. When I complained about the loud music the front desk said that the new management group was having a party and the music would go well into the night. They helped with giving me a different room. I contaced the general manager, Joseph Kuhn, with a voice mail and it's been several days without a reply. I highly recommend to avoid this hotel unless you are one of the new management group. | 2 |
They do not pay Wyndam Reward points.
I will never stay at this hotel again. They are false advertising. I booked this hotel off the Wyndam Rewards site and this hotel never has honored the point system. I have stayed there twice. Back in 2011 Wyndam was sending a $20 dollar gift card for every two stays. This hotel kept me from earning my $20 gift card. All other Ramada Inns paid except Ramada Inn Austin -North. I then booked online through Wyndam Rewards in January 2012 and they still did not honor my points. They advertise pricing that does not count and I think that is wrong. | 1 |
I Had a great discount but even with out it I would come back in a heart beat
So... Long story short: great place to stay everything is near by (10 minutes walking to main attarctions or shopping), The room was great : bed soft, pillows heaven, bed sheets (WOW) it was small but het it is NYC. Also they have many ecofriendly programs going on: they offer us free wifi if we woud agree to have one day without cleaning the room, we said YES, also they change towels and sheets every three days unless you indicate otherwise, the products that are left in the room (from shampoo to coffee are great quality). I really loved this hotel and I am VERY hard to please ;) Hope it helps (by the way dont get you breakfast (or any meal) there, there are plenty of options near by that are delicious and far less expensive | 5 |
really warm place to stay
Very clean, good bar and restaurant. Welcome warm cookies is awesome! Very friendly staff. Free parking. Very close to i-5, but it is really diffucult to find a way to hotel during the night. Check maps on the google or yahoo before you go. Room, bathroom are modern and spacious.
Upscale residence area around. Very recommend if you have something to do in this area. rate was $130 per night
what is bad: as all Hilton's family hotels they charge separately for the internet... | 5 |
Not for the clostraphobic and bring a torch.
Fortunately we booked a Dial 7 to get us to this hotel from the airport or we never would have found it, no sign?????
Check in was quick & efficient
Concierge always helpful when needed
Couldnt believe how dark the lobby and hallways were.
Room was smaller than standard rooms on a cruise ship.
I am actually unsure how the ensuite passes OH&S as if you collapsed in it they wouldnt be able to get you out and there is no room for medical personnel if needed.
Location is great.
Room was clean and modern, but poor lighting, cleaned meticulously everyday.
WiFi only free for 24 hours.
I was most disappointed when I asked for a late check out and they offered me 4 hours for $100, considering I only paid $85 per night for the 7 nights, I thought that over the top and didnt take up the offer. After 7 nights I would have thought a few hours could be complementary. | 2 |
Once a parking garage... But always a dump
I stayed here with my girlfriend for a one night get away. The bellhop took 2 hours to bring our bags to the room and only after 2 calls to the front desk... And speaking of the room: ceilings were very low, the wallpaper was water damaged and peeling and the carpets faded and nasty. We turned on the tv only to find 22 available channels. The view we were promised on the phone turned out to be an abandoned brick building... The next morning I went to take a shower in the poor excuse for a bathroom only to find that the shower head came up to the base of my neck on my 5' 11" frame... Not only that but the ceiling in the shower stall was even lower! I would never stay here again, my girlfriend and I are now sick because of this place. This place should be condemed or turned back into a parking garage and the people that work there sent to a customer service class... | 1 |
Very disappointed
We were initially put in an ADA room, I believe because that is all that was available. It was on the 14th floor, which reeked of vomit. That was the initial turn off. The room didn't have a closet, a bath tub, or a safe. The sliding door to the balcony still had a Radisson sticker on it and there was a half drunken bottle of soda on the balcony. The bed was as hard as a rock. I like a firm mattress but this was ridiculously HARD. This one had a safe, bath, and a closet; however, the safe did not work. The bed was still extremely hard. Even the bellman laid on the bed and concurred that the mattress was very hard. I again notified the staff of this. We were told these were sleep number beds and that they would send an Engineer up to look at it. There were no remotes for the sleep number beds in the room. The engineer fixed the safe and gave us a remote. The number was set at 100!! No wonder the mattresses were so hard and we felt we needed a chiropractor the next morning. We tried resetting the numbers but it kept reverting back to 100. My husband looked at the mattress. It was an old Radisson mattress. Gosh, I thought this hotel had been redone and was now The Revere.....? We asked for a manager to discuss our complaints. He explained that only the rooms on the 20th floor and higher had new mattresses. The manager was very polite and did move us to one of these rooms. It was MUCH better!! We would most likely not go back and would never pay anywhere close to full price for this hotel. If you do go.....be sure to get a room on floor 20 or higher! | 3 |
The Owner Or Manager I Don't Which (Awesome)
This gentlemen love his business and career.
This Hotel is wonderful I really enjoyed my stay and im going back for four more nights wouldn't stay any where else and get this im a Gold Platum Member next door i could actually stay for free at the Choice Hotel but i choose to stay here Days Inn. Now what does that say, a lot. Thank You.
Stephanie Hill
New Member | 5 |
Double Trouble at Doubletree
Recently stayed at the DoubleTree Suites by Hilton, Hotel Seattle Airport - Southcenter
16500 Southcenter Parkway, Seattle, WA on a layover from Maui for one night. First off, we found out the hard way there are two Double Tree Inn's in Seattle. At the airport shuttle area, The shuttle driver for this (Southcenter Parkway) Doubletree Inn mis-directed us to the shuttle bus for the International Boulevard Double Tree Inn, despite viewing our written confirmation. Apparently knowing how to read English isn't a job requirement. Or maybe we had too many bags, who knows.
Once we arrived at the wrong (International Boulevard) Doubletree, and found out we were at the wrong location, we asked the front desk at the International Boulevard Double tree if we could just transfer our reservation. It was late and we were tired. They called the front desk of the Southcenter Parkway Doubletree however because we had prepaid our room they refused to transfer our reservation. I fail to understand why as these are both owned by Hilton. So we had to wait around for the International Boulevard shuttle driver to take us to this Southcenter Parkway Doubletree where our reservation was. Finally at the correct Doubletree, we informed the front desk of the shuttle drivers error.
Eventually we were able to get to our room at the Southcenter Parkway Doubletreee after getting something to eat off-site. The room was fine but the sheets and pillowcase were disgusting. It was obvious the sheets were not changed as there was an unidentifiable crusty, dried white blob on the top sheet and part of either the pillowcase or pillow smelled suspiciously like urine. It was after 11:00 pm by that time and, presuming housekeeping was closed, we just sighed, pulled the top sheet off the bed, and I flipped the pillow over.
Brutal. | 2 |
Great Hotel at a great location
We stayed at the London for Thanksgiving. It wasn't our first stay. Won't be our last. The hotel's location is fantastic. Walking distance to Broadway, Central Park, 5th Avenue and great restaurants. When we first checked in we were given a smoking room by mistake. The staff immediately corrected the mistake. Extremely knowledgeable and friendly staff. The fitness room is one of the biggest in NYC. The restaurant/bar MAZE is a wonderful spot.
The rooms are spacious, comfortable - luxurious. I highly recommend this gem of a hotel. | 5 |
Fantastic location
A lot of research on trip advisor before booking my trip, am so pleased i booked Hotel Mela. For NYC and the price it was fantastic. Location for tourists is perfect, so close to times sq, theatres, 5th ave and shops. Times sq subway will get you anywhere else you want to go.
The room was exactly as i expected from the pictures advertised, small but enough room for storage of clothes and cases. TV, safe, iron (small ironing board), plenty of power outlets, all that you need for a base when exploring the city. The bed was a double, a king would have been nicer but no problem.
Bathroom contained hairdryer, shampoo, conditioner, shower gel, shower cap, soap and lotion. Another towell for drying hair would have been nice, but i didn't feel it was too big a problem that i needed to request one. Walk in shower did spray a little into the bathroom so beware.
Three lifts service the hotel, being on the 12th floor i needed to use the lifts each time i went to/from room, wait was never very long.
All members of staff were helpful and curteous. Hotel arranged for a town car to take me to JFK for $65 inclusive.
A few tips all a few doors away... O'Donoghues bar for cheap happy hour drinks, italian restaurant across the road for a delicious meal, Virgil's restaurant for a huge bbq feast, deli for a great breakfast and good morning america on the corner.
All in all, i would stay again on my next visit and suggest Hotel Mela for tourists visiting the popular sights of NYC :-) | 4 |
Very dated!
I have stayed at the Biltmore in the past and was looking forward to my stay this time. I was in the Garden building and was shocked at how dated the room was. Everything from the furniture to the small bathroom was worse that mediocre. The only concessions to modernizations were the tv and shower head! Thi hotel was not worth the price and I would suggest looking elsewhere as there are so many good choices in the Phoenix area. | 2 |
Not up to Hilton standard
The reception looks great and makes you think hotel will be nice. What a let down the rooms are. The place is in dire need of a refurbishment.
I was given a junior suite and was made to feel I should be grateful for the upgrade but I can't say I was. The room was large I will give them that but was a bit dire. Wallpaper coming off the wall desk looked like someone had tap danced on it and just a grimy room.
The bathroom was tiny and had a long black hair on the soap dish. It couldn't have been mine I don't have any hair that length sadly. I ran the bath after disposing of the previous guest hair and the water promptly drained out again. So had a bath with the tap running. The sink in the bathroom is so near the toilet that you almost have to sit on it to wash.
The internet is pretty slow and the air conditioning makes a lot of noise but not much else. The room was way to hot for me so I left it on when I left the room but the maid turned it off again so I came back to a sauna.
I was given vouchers for a cooked breakfast at the urban tavern. I thought why not try it out I wish I had just chewed on a table leg. It was buffet style and I've had warmer ice cream. Piles and piles of food totally inedible.
Wanted an accessible room but these are way to small. Just not worth the money big disappointment. Much better options in this city. | 2 |
Great charm, location and value. Shame about shower and wifi
I really enjoy staying at the Hilgard. The rooms have a delightful charm and comfort. The morning breakfast buffet is handy and good quality. The location is great. The price is right.
Unfortunately, two major problems. The water pressure on the showers is weaker than a lizard with a bladder infection. And for some reason, the wireless Internet just crawls to a halt in the evenings making Internet totally unmanageable. | 4 |
Ok, but a tad put off
Last minute decision to go to Dallas and found a cheap room with them on Hotwire. Saw that it was 3 stars so I figured what the heck sounds good. After the long drive up there and running around all day, decided to go check in about 9pm and I just couldn't find the place. I think I drove by it like 10 times and I just couldn't find it on top of having to deal with the construction (which is not there fault) I was very annoyed. Would have been nice to have a better sign letting people know they were a hotel and not an office building. Got checked in and they notified me about the deposit (which didn't bother me) then went to my room and found that one of my two keys didn't work, no biggie. Got into the room and found that it had not been cleaned. Had to trek all the way back downstairs to get another room and luckily this one was clean. All in all it took me like 2hrs from the time I began looking for this hotel to actually settling into my room and I was supposed to be only 10-15 minutes away. Agree with other reviews, the lobby was nice but there were a lot of carpet stains and the surroundings kinda of left you with an icky feeling, the customer service was pretty good though. I hate to give this 2 stars but at the same time can't feel like I should give it 3 due to it being so hard to find and then getting a dirty room. Would I stay here again, maybe I'll give it another shot after the renovations are complete. | 2 |
Filthiest Hot Tubs in America! Disgusting!
My family usually makes a trip to Indy every year for a Colts game, and every time we have stayed at the downtown Embassy Suites. I don't know if we will anymore - the rooms are nice and the location is great, but for the price, it is no longer worth it. The 'Manager's Reception' that ES are well-known for, was a joke. The food literally consisted of stale pretzels and one cheese spread. The line for drinks was so long, it wasn't even worth standing in it.
Even worse than the mediocre evening reception, were the two hot tubs! Filthiest I have ever seen in my life! When the jets were not on, the water was opaque. When they were on, the dirty froth overtook the whole operation! Seriously disgusting. The rooms were too expensive for this type of care by the hotel - the price used to be worth it.This location gives the whole Embassy Suites brand a bad name. There are plenty of other nice hotels in this area - stay elsewhere. | 2 |
Great hotel.. would stay here next time!
I loved everything about this hotel.
Great central location.
We stayed in a very nice room with an awesome view.. very big too..
It had both an indoor and outdoor pool which was perfect for San Diego's hot or chilly day type of weather.
The one thing I loved about this hotel (and any Doubletree's hotels) is the outstanding customer service I've always been able to receive during my stay. I kept wondering whether SD was just a friendly and helpful place or was it just because of the hotel.
After my countless stays in Doubletree... I really need to join the hhilton honors club. | 5 |
What a Great Stay!
I'm almost reticent to share about this hotel because it's so nice I'm afraid it will get too popular. In a nutshell, the price at the Henley was great, the rooms were small but lovely, location was perfect, and the staff were very helpful. There's a lot of history and character to the placer as well; in a place like D.C., that means a lot. I recommend this hotel highly. One caveat - not their fault - when you book through Travelocity, the hotel itself doesn't know (at the front desk) what you paid for your room, so if you want to extend your stay at the same rate, you have to register all over again, and you should make note of the Travelocity price. In our case, they gave us a rate for an extra night that was actually UNDER what we paid with Travelocity. Pretty cool. I wish the travel-discounters would find a way to be in better communication with the hotels. | 5 |
Bed Bugs Beware!!
I stayed at this hotel quite a bit for travel and my last stay resulted in being eaten alive by bed bugs. I called the hotel upon my return to New York and a diagnosis from my doctor and they couldn't have been more unhelpful and insisted I speak to their "loss management" department who went on to insist that my request for a refund of the nights stayed there and the cost of a subsequent exterminator inspection of my own apartment was unreasonable and I would need to speak with their lawyers. Never again! | 1 |
Very Disappointing Stay
I truly like staying at Westin hotels and love the heavenly bed! However, the Westin St. Francis in San Francisco did not live up to the standards of the Westin brand. The customer service was poor from the beginning. I was hoping to use points for one night of my stay. After making the two separate reservations (as the system requires you to do), I called the hotel to let them know I had two reservations and was hoping to avoid changing rooms. They informed me, there was nothing they could do and that unless I paid for all nights, I would have to switch rooms for the last night of my stay. Not wanting to have to deal with that inconvenience, I went ahead and booked paid nights for my stay figuring I can use the points another time. When I arrived to check in, I was asked if I was aware of the “green” program. Most hotels these days do ask you to help reduce water waste by not having your bedding and towels changed everyday and I’m fine with that. However, they have taken this to a new level. I was surprised to discover their green program does not provide for ANY SERVICE in the room. We checked in really late and I noticed we only had two towels in the room, no bathrobes and the wine glasses were sitting outside the door. Given the late hour, I wasn’t worried about it and figured they would replace the missing items the next morning. They did not. They never came to the room at all. When I mentioned this to the front desk, all I got was a “Really? That’s not up to our usual standards. Sorry about that, but our green program requires that NO ONE goes into your room during your stay.” You know what you get for participating in the green program and giving up any and all service? A card for $5 off a purchase in the bar. I was also supposed to receive a gift card as part of the rate package I wound up booking. After I had returned home, I realized I never got the card, nor had any of the Starwood points shown up in my account. I called the hotel directly to inquire about both the card and the points. I got transferred around to five different people. I finally asked to speak to the hotel manager and was transferred to someone who said “they would look into it” and call me back. Someone did call me back a couple of days later, only to tell me it would take 6 weeks to get my points and card. Starwood points are typically put into your account within a day or two of checking out. I’m just not sure what is going on at this hotel, but for the rates they charge, is it too much to expect a bottle of water in the room each day? | 3 |
Are you kidding me?
I must have stayed at a different hotel from the rest of the reviewers. Our room, the first one by the front desk, had a key card reader that only worked if you slammed the handle of the door down and pushed on the door at the same time. It was very frustrating!
The room was fairly clean and the cleaning lady was very nice. The hotel clerk was very grumpy and really should retire. | 2 |
great location
went for a comicon convention my teenage daughter wanted to attend, so I chose this hotel for the location.Extremely crowded, but hotel did a great job in planning and spreading the activities out. Was first offered a room on the 18th floor (quiet due to convention front desk told me), but I opted for the upgrade to the pool side room. Turned out to be great choice, as the elevators were always jammed, so I ended up using the stairs, doable for the 3rd floor, not the 18th! So consider this if you are there at a busy time. Parking at the garage was not too much trouble. but fee kind of high I thought, and I was waved away one evening, told it was full. Drove around the block, asked at the valet, was told I could park there since I had a pass. Drove back to the garage, was still waved away, waved my pass right back, and was finally allowed to enter. Rather annoyed by this. Took literally 20 minutes to drive around to accomplish parking my car!. Breakfast buffet good, but a little pricey I thought, considering the price of the room. Did not need internet, so did not worry about the charge, but be aware it is not free.
Overall, glad I chose this, only because of the location, convenient to everything downtown | 5 |
Great Experience
The hotel and room was small but the rooms were very cozy and very clean. There was enough lighting (which I usually have a problem with at hotels.) The staff was very pleasant but I would have appreciated if they were able to come to my room when I asked for a complimentary toothbrush (but that was minor.) Although I didnt stay long enough to utilize the gym, it was equipped with equipment that I would actually use.
The only problem that I had was the shower stalls werent built properly. The base wall was very short and didnt prevent the water from spraying on the floor. | 5 |
Beware of the star ratings in New York .
Hi,
We're just back from this hotel, staying for 5 nights. If you're from the UK, this is barely a 2 star hotel. The location however is 5 star, and yes we had the same problems with the elevator. The rooms are basic, dirty grouting around bath and bath drained badly and tired decoration. The hairdryer socket was missing it's plastic insulation cover. We were offered another, but this was not much better and to re-pack and transfer was not worth the bother. I did check this hotel on trip advisor beforehand, but thought that the comments were picky. They are true, so apart from location, best avoid this hotel. | 2 |
BAD SERVICE! OUTDATED! BAD LOCATION!!!!!!!! NOT for families!
First of all this place is next door to a Gentlemen's club!!! It's in a bad part of Dallas, very scary! One street over and your in china town?! This place NEEDS a makeover!!!! there is only one elevator and it was a MESS and took FOREVER!! The TVs were not flat screens which is not a big deal but the picture wasn't even clear!!!! The service was HORRIBLE! During check in there was a paper on the pool windows stating it was "closed for repairs" but there were people swimming, the attendant Mary Ann told us it was closed but we could swim now. Later that night we asked her what time it closed and she stated it was open 24 hours as long as we were quiet. We went swimming but when we asked for towels Walter told us we couldnt have any because THATS WHY WE ARE NOT SUPPOSED TO BE SWIMMING, like its out fault because its under construction!?!?! Mary Ann told us we could? So we couldnt get towels, even though in our bathroom a sign tells you not to take your towels that some would be provided for you. OVERALL, it was horrible, the beds are not comfortable, it was messy in the hallways, the breakfast had waffles but they kept sticking to the machine because the breakfast attendants came out to spray it with the non stick spray every once in awhile, instead of leaving it out like the other places. THIS PLACE IS WAY OVERPRICED! the 3rd night we stayed at Baymont Inn and Suites same price, indoor pool and it TOPS this! Same price and it is a FULL UPGRADE, flat screens modern room. GO THERE! I left a great review! This place was a total disappointment :( | 1 |
Really good Convention Hotel
The staff is wonderful and the hotel is ideally situated for a large conference. I stayed in the old tower and my only complaint would be the pedastal sink in the bathroom which makes it very difficult to place make up and toiletries. Asked the concierge for a few restaurant recommendations and was not dissappointed by any of them. | 4 |
Smaller
Could'nt make it home one night, so we ended up staying here. Its right downtown so we were able to still go out and eat dinner. Freidnly staff and would come stay again if we had to. | 3 |
Subsets and Splits