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I'm trying to purchase a flight online and it keeps telling me that I have to select an option for the insurance. I've tried both options for this and neither will work. | 9,636 | GeneralInquiry | 0.157577 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
Is it possible to use miles to upgrade to first class for my flight tomorrow? | 14,004 | UpgradeRequest | 0.148793 | NEGATIVE | Low | 2 | 2 | no fallback | 11 | Upgrade Request |
i am being told that pets are not allowed on my flight??? | 8,546 | Complaint | 0.349192 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
Hi ---- - I am going from Seattle, WA to San Jose, Costa Rica on April 15, 2013 and returning April 24, 2013. My friends made reservations yesterday on cname- departing flight 1129 through Houston (f | 3,125 | GeneralInquiry | 0.088147 | POSITIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
I have an e-ticket but do no know my confirmation number and my e- ticket number is too long for the ticket number box | 12,560 | Complaint | 0.194765 | NEGATIVE | Low | 1 | 3 | no fallback | 3 | Complaint |
my parents coming from singapore going to to LA and the denver. what is your baggage policy or fee? | 15,694 | Complaint | 0.162224 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
do I need a mileage plan account to open a club membership? | 16,727 | MileageInquiry | 0.173037 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
You have a broken system in getting my bags back to me. I want to vent to corporate. Can you give me an email address | 2,185 | Complaint | 0.281489 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
IT is not going to charge me as a Premier Gold to fly in Economy Plus is it? | 3,083 | GeneralInquiry | 0.145406 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
How many award miles do I need for a Mileageplan award ticket? | 7,600 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
How many award miles do I need for a Mileageplan award ticket? | 16,567 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
will i be charged a feee for canceling a flight booked on miles | 5,962 | MileageInquiry | 0.147616 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
I know a last minute flight is expensive are there any lower rates, possible stand by | 13,431 | GeneralInquiry | 0.151254 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
it is telling me the person does not match the number but it does, I am looking right at the card.... | 2,777 | ProvideInformation | 0.107891 | POSITIVE | Low | 2 | 1 | no fallback | 2 | Provide Information |
I'd like to book reward travel from IAH to NYC. I'd like to get four tickets using three accounts (mine, my daughter's, and my wife's). How might I do that? Thanks | 17,056 | GeneralInquiry | 0.146488 | POSITIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
I checked the box for over 62 inches for baggage as we have one pair of skis. Is this correct? The charge was $100,00 so I thought I made a mistake but the computer would not allow me to change it. | 15,037 | GeneralInquiry | 0.136173 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
i bought a flight on expedia.com and got a confirmation from them but filed to receive one from cname- airlines. I want to make sure my flight is in fact booked | 16,052 | GeneralInquiry | 0.150263 | NEGATIVE | Low | 2 | 4 | no fallback | 1 | General Inquiry |
so i can see the flights without change my reservation even ? | 1,169 | Complaint | 0.215761 | POSITIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
I just made a reservation and put it on the wrong credit card. | 1,455 | Complaint | 0.143433 | NEGATIVE | Low | 2 | 2 | intent mismatch | 3 | Complaint |
My mileage plan account does not include my travel to China last May | 7,955 | Other | 0.108199 | NEGATIVE | Low | 1 | 1 | no fallback | 9 | Other |
on my -- itinerary 10 hrs flight SFO/FRA shows no meal served, but on my travel agent's itinerary shows meals served, why? | 3,428 | Complaint | 0.194902 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
Got a faulty error message from your system as this acct was set up yesterday | 13,192 | AccountAccess | 0.160565 | NEGATIVE | Medium | 1 | 2 | other fallback | 13 | Account Access |
how do i find out the cost or miles to upgrade my ticekt to first class? my confirmation is ------ | 5,800 | Complaint | 0.209201 | NEGATIVE | Low | 2 | 4 | no fallback | 3 | Complaint |
why do i have to pay for my seat if ialraedy pay for my flight | 10,209 | Complaint | 0.309168 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
may I also carry on one piece of luggage that fits overhead and a purse under the seat ahead. I'm traveling from O'Hare in Chicago into Madrid to-day. | 9,133 | GeneralInquiry | 0.142188 | POSITIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
Hi, ----, I am travel to france from the us in a fe weeks. ive never been outof the country. i hear i can exchange us cash to euros at my local airport. is this correct? | 7,095 | GeneralInquiry | 0.225234 | POSITIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
hi i will like to know how can i access the credit that i have in my account | 10,279 | GeneralInquiry | 0.146932 | POSITIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
----, the mileage for my flight on Tuesday Nov. 20, 2012 has not reflected on my mileage plan account. How do I get this to reflect? | 8,966 | Complaint | 0.161815 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
I do not want an email page to fill out I want a phone number. I have a severe complaint and want to speak to someone! | 9,562 | Complaint | 0.345312 | NEGATIVE | Medium | 1 | 1 | no fallback | 3 | Complaint |
I was wondering if I could choose specific seats because I have a three year old flying with me | 10,392 | GeneralInquiry | 0.124756 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
Hi ----, I already have an account and I accidently signed up and rec'd a new account! I am trying to redeen miles for flights. | 12,316 | Complaint | 0.123916 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
How do I find out what my PIN number is for my frequent flyer account? | 16,484 | Complaint | 0.127986 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
My name on my ticket comes up --------- but my drivers lic is ---------- is this a problem | 2,399 | Complaint | 0.197033 | NEGATIVE | Medium | 2 | 1 | no fallback | 3 | Complaint |
If I book a flight online, do I have 24 hours to make changes without paying an upfront fee? | 12,333 | GeneralInquiry | 0.141729 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
How I do get credit for a flight I have already flown? | 11,124 | Complaint | 0.197406 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
I'm having a hard time accessing my miles on-line. I had a one pass account and I'm trying to check my miles | 7,637 | Complaint | 0.18132 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
if i make a flight reservation, they say they will hold it for 3days, | 7,636 | GeneralInquiry | 0.097969 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
We show Alaska Air at Terminal 6 in LAX. Is cname- there too | 13,049 | GeneralInquiry | 0.162661 | NEGATIVE | Low | 2 | 5 | no fallback | 1 | General Inquiry |
I am looking for a special fare for family emergencies, does cname- offer these? | 1,351 | GeneralInquiry | 0.116878 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
Can we transfer our cname------ one pass miles to cname- Miles program? | 9,114 | GeneralInquiry | 0.150077 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
I flew to Switzerland with cname- and Swiss Air in October 2012. Only my flight from Austin to Chicago is credited. I understood that Swiss Air was a partner with cname- and I would get my frequent | 317 | AccountAccess | 0.096506 | POSITIVE | Low | 1 | 1 | no fallback | 13 | Account Access |
can you tell me what time -- ####, 1/13/13 departed from the Albny Airport?? | 8,396 | ProvideInformation | 0.215514 | NEGATIVE | Low | 1 | 2 | no fallback | 2 | Provide Information |
if i book an international flight and i want to change the date would i have to pay a penalty | 4,983 | Other | 0.111798 | NEGATIVE | Low | 1 | 1 | no fallback | 9 | Other |
My husband and I are leaving from Phoenix to Kona Hawaii tomorrow and just noticed our seat assignments are not close to each other. Can we sit together? | 12,322 | GeneralInquiry | 0.143621 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
cleveland to santa ana, ca it states it is 50K miles...are there any flights that are 35K? desirable days are 2/7 until 3/4... | 1,212 | MileageInquiry | 0.151755 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
I flew ------10Jan & the miles are not in my account. How do I go about getting credit? | 9,832 | MileageInquiry | 0.117827 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
i've made a reservation. how long do i have to purchase my ticket? | 425 | GeneralInquiry | 0.122049 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
i need to have a previous flight added to my reward plan | 555 | CreditCardInquiry | 0.108184 | NEGATIVE | Low | 1 | 1 | no fallback | 6 | Credit Card Inquiry |
How can I book two travelers sitting together using mileage rewards points for one traveler and pay for the other traveler? | 3,455 | CreditCardInquiry | 0.14244 | NEGATIVE | Low | 2 | 2 | no fallback | 6 | Credit Card Inquiry |
If i do not purchase upgraded economy seats today, may i do it later? | 2,410 | UpgradeRequest | 0.152094 | NEGATIVE | Low | 2 | 1 | no fallback | 11 | Upgrade Request |
A phone number to call concerning changes cname- made to our flight reservations for March 12 Vegas to Ft Lauderdale. | 9,200 | ProvideInformation | 0.121829 | NEGATIVE | Low | 4 | 1 | no fallback | 2 | Provide Information |
I received a notice stating that my award miles will expire soon - I tried to log in to see what I could redeem my miles fo (I have 17,747) - I created an account, and now I have a new account instead | 10,825 | Complaint | 0.121258 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
do you ohave a credit card that is linked to mileageplan to earn more miles | 1,515 | CreditCardInquiry | 0.216653 | NEGATIVE | Low | 2 | 2 | no fallback | 6 | Credit Card Inquiry |
I am hitting continue and purchase and it keeps bringing me back saying correct something. There is nothing to correct. | 6,695 | GeneralInquiry | 0.11061 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
i want to check in in line but dont have conf/ix/or mileage plan number can yu help? | 9,762 | RequestAssistance | 0.165083 | NEGATIVE | Low | 5 | 2 | no fallback | 10 | Request Assistance |
How many award miles do I need for a Mileageplan award ticket? | 10,203 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
I just booked a ticket with Air Cana da biz class AC 5907 | 13,571 | CheckFlightStatus | 0.157025 | NEGATIVE | Low | 2 | 2 | no fallback | 8 | Check Flight Status |
I keep entering my mileaage plan number but it states it is wrong. | 4,669 | Complaint | 0.148659 | NEGATIVE | Low | 2 | 2 | intent mismatch | 3 | Complaint |
can I use clobal premier upgrade certificates on an EVA air flight? | 4,485 | UpgradeRequest | 0.142993 | NEGATIVE | Low | 2 | 2 | no fallback | 11 | Upgrade Request |
I booked the wrong date using miles and now I want to change my flight.. | 10,048 | Complaint | 0.17844 | NEGATIVE | Low | 2 | 2 | intent mismatch | 3 | Complaint |
especific picture of marylin monroe black and white rectangle forgotten in jan 7 2013 from houston to guadalajara mex | 1,517 | ProvideInformation | 0.102981 | NEGATIVE | Low | 1 | 1 | no fallback | 2 | Provide Information |
Would you email me when I can buy mileage plan points using your double bonus? Thanks, ------------ | 16,185 | CreditCardInquiry | 0.118884 | POSITIVE | Low | 2 | 2 | no fallback | 6 | Credit Card Inquiry |
The name on my reservation is wrong. The name should be ----- , but it added her middle initial at the end of her name and I can't seem to find a way to change it.....------ should just be ----- | 6,917 | Complaint | 0.282017 | NEGATIVE | Low | 2 | 2 | intent mismatch | 3 | Complaint |
I have made several requests for missing miles on a partner airline, with no success in getting my missing miles. | 4,735 | MileageInquiry | 0.120354 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
Hello, I was wondering how much it would cost to change my wife and I tickets to a different date? | 3,057 | GeneralInquiry | 0.134101 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
i would like to change the date of flight, will it cost anything? | 8,778 | Complaint | 0.201167 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
May I bring a camera case and a carry on with no charge | 574 | RequestAssistance | 0.133061 | NEGATIVE | Low | 1 | 2 | no fallback | 10 | Request Assistance |
Do you have a closet to hang a wedding dress on planes? | 14,438 | GeneralInquiry | 0.14627 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
I have looked & may not be looking in the right area, but am unable to find reference to miles & luggage? | 11,319 | MileageInquiry | 0.181682 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
I am not able to select seats because they show to all be filled but I am traveling with an infant. I am not going to book the ticket without guaranteed seat assignments. Do you have a suggestion | 15,912 | Complaint | 0.166595 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
i do not want to purchase trip protection, why will it not let me continue? | 13,334 | Complaint | 0.243993 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
Do I need forms to travel with a minor of a different last name? | 13,452 | GeneralInquiry | 0.197772 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
Can you get the same fare in person as on the internet? | 11,278 | GeneralInquiry | 0.204446 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
I have 5 tickets I want to farelock. the summary shows farelock on 2 of the tickets (for kids) but not for the 3 adult tickets. I need to make sure all 5 tickets are on hold for me. | 8,213 | GeneralInquiry | 0.11442 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
If i go with standard award and I pay to upgrade to business | 14,200 | UpgradeRequest | 0.159021 | NEGATIVE | Low | 2 | 1 | no fallback | 11 | Upgrade Request |
made reservations but forgot to get conformation #-reservations are under my name---------------- -for 10/28/20123 for honoulu from Albany ny thru Newark ny then to Honolulu.Help! | 15,814 | RequestAssistance | 0.11923 | NEGATIVE | Low | 3 | 2 | no fallback | 10 | Request Assistance |
Can the value of an unused portion of a round trip ticket be applied to a future flight? | 3,948 | MileageInquiry | 0.131274 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
I purchased a flight online and I have not received any confirmation | 1,587 | Complaint | 0.136756 | NEGATIVE | Low | 1 | 5 | no fallback | 3 | Complaint |
I just looked into a reservation for m husband and myself who are over 65 and then checked the same info for our daughter and her spouse and the fare is the same and you advertise senior fares as less | 68 | Complaint | 0.192339 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
I am looking for the phone number to speak to someone about a flight I have that has been cancelled | 7,329 | GeneralInquiry | 0.1524 | NEGATIVE | Medium | 2 | 1 | no fallback | 1 | General Inquiry |
how can I collect a luggage that didn't arrive with my flight? | 3,950 | Complaint | 0.1967 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
MY WIFE AND I ARE TRAVELING TOGETHER BUT ON SEGMENTS OF OUR FLIGHT WE ARE ASSIGNED DIFFERENT ROWS. CAN WE HAVE SEATS NEXT TO EACH OTHER | 14,390 | Complaint | 0.298231 | POSITIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
Your flight initially quotes $358 ($313 + $45 tax and fees). However, after I select this rate the travelocity site changes the rate to $397 WTF is that!!!!!!!!! | 6,559 | Complaint | 0.321133 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
Res # #######. How could you change all my flights without even contacting me | 5,133 | Complaint | 0.17612 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
i am trying to pay with a canceled ticket no ################ | 4,483 | Complaint | 0.264252 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
My boarding pass says ------/------------ It usually just says ------/--------. Will this be a problem? | 5,735 | Complaint | 0.10048 | NEGATIVE | Medium | 1 | 2 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 6,611 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
I need help with a charge on my credit card from Untited Airlines | 6,612 | Complaint | 0.160054 | NEGATIVE | Low | 4 | 1 | no fallback | 3 | Complaint |
I am trying to book a hotel online with miles & money, however, when I get to the Review page it does not give me the option to use Miles and pay the balance. Any ideas why? | 2,915 | GeneralInquiry | 0.208552 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
How do I use award miles from different mileage plan accounts to book the same flight | 1,599 | CreditCardInquiry | 0.12217 | NEGATIVE | Low | 1 | 2 | no fallback | 6 | Credit Card Inquiry |
THE EMAIL TO WHICH BOARDING PASS SENT IS WRONG. THERE IS SPELLING MISTAKE | 4,293 | Other | 0.118944 | NEGATIVE | Low | 2 | 2 | intent mismatch | 9 | Other |
I am trying to pick a seat on the economy plus but it doesn't let me | 5,692 | Complaint | 0.155035 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
Since I am traveling by myself will a flight attendant be able to attach the car seat? | 15,622 | GeneralInquiry | 0.135143 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
I was told I could purchase seats with more leg room. I'm in economy now. Is that possible? | 5,611 | GeneralInquiry | 0.163702 | POSITIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
I wanted to book arriving in Hyannis and its keeps telling me Boston | 16,054 | Other | 0.203335 | POSITIVE | Low | 1 | 2 | no fallback | 9 | Other |
Pls let me inform the Available flight from Dhaka to Jessore on 22nd jan 13.-Moazzem, Dhaka | 13,460 | ProvideInformation | 0.277345 | NEGATIVE | Low | 1 | 1 | no fallback | 2 | Provide Information |
can we get economy plus for our flights to rome and back | 246 | UpgradeRequest | 0.16543 | NEGATIVE | Low | 2 | 1 | no fallback | 11 | Upgrade Request |
some songs did not download...would not let me reload...tried to repurchase and would not! GET YOUR SHIT TOGETHER AND REFUND MILES OR LET ME RELOAD SONGS!!! | 3,481 | Complaint | 0.458623 | NEGATIVE | Medium | 2 | 1 | no fallback | 3 | Complaint |
Hi ----. How come I don't see any balance on my account? | 8,882 | Complaint | 0.321671 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
Can you look up my frequent flyer miles# for me? I tried to find it via email address but could not access it inline. thanks | 10,894 | ProvideInformation | 0.129358 | NEGATIVE | Low | 2 | 2 | no fallback | 2 | Provide Information |