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this is not helpful --- you are repeating yourself and have not helped answer my question | 1,502 | Other | 0.193186 | NEGATIVE | Low | 5 | 5 | no fallback | 9 | Other |
Is it possible to reserve seats on the flights that are operated by Air Nippon? | 8,034 | GeneralInquiry | 0.169313 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
Trying to book put in a one pass number and pin we had from cname------ nothing happened | 16,986 | Complaint | 0.172671 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
would like assistance with bereavement flight..found flights that would work for me, would like to speak to representative about rate | 13,498 | RequestAssistance | 0.302437 | POSITIVE | Low | 2 | 1 | no fallback | 10 | Request Assistance |
Can I carry makeup perfume and lotion on my carry on bag? | 5,500 | RequestAssistance | 0.165289 | NEGATIVE | Low | 2 | 1 | no fallback | 10 | Request Assistance |
I have mileageplan # -------- and I am flying with Confirmation # ------, how can I apply my around trip flights to my account | 9,261 | MileageInquiry | 0.141338 | NEGATIVE | Low | 2 | 5 | no fallback | 4 | Mileage Inquiry |
From my itinerary where do I find my confirmation number to print my boarding pass? I'm obviously not a frequent flyer. | 9,830 | Complaint | 0.154183 | NEGATIVE | Low | 1 | 3 | no fallback | 3 | Complaint |
Why don't I get a complimentary upgrade due to my silver elite status? | 9,829 | Complaint | 0.330399 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
How do I transfer American Express points and add to my Mileageplan points balance? | 15,308 | CreditCardInquiry | 0.165451 | NEGATIVE | Low | 1 | 1 | no fallback | 6 | Credit Card Inquiry |
I'm trying to get to my reservation so that I can print it out. I do not have the confirmation number, and the answer to my security question is not being accepted (perhaps I am not entering the same | 14,612 | Complaint | 0.127485 | NEGATIVE | Low | 1 | 5 | no fallback | 3 | Complaint |
can i put a down payment on a flight and pay the rest later? | 15,546 | RequestAssistance | 0.129777 | NEGATIVE | Low | 1 | 2 | no fallback | 10 | Request Assistance |
I have a question about Million Miler benefits. I recently acheived 1MM status with Mileage plan Gold for life. I'd like to know if I still need to fly 4 paid -- segments each year to get Mileage plan | 2,511 | GeneralInquiry | 0.216116 | POSITIVE | Low | 2 | 4 | no fallback | 1 | General Inquiry |
How do I purchase a flight for a friend using my miles | 13,974 | GeneralInquiry | 0.138601 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
hi ---- I need help getting past flights on my mileage plan account we just established | 2,514 | Complaint | 0.194296 | NEGATIVE | Low | 4 | 2 | no fallback | 3 | Complaint |
Can the award points earned in two accounts be combined into one account? | 4,400 | CreditCardInquiry | 0.162022 | NEGATIVE | Low | 1 | 2 | no fallback | 6 | Credit Card Inquiry |
how do i send a 14 year old by himself on an international flight | 9,336 | Other | 0.11977 | NEGATIVE | Low | 1 | 2 | no fallback | 9 | Other |
----, I just recieved my yearly credentials as a plATINUM LEVEL. i HAD MONITORED MY PROGRESS TOWARD 1K AGAIN AND THE INDICATOR ON MY ACCOUNT ON THE WEBSITE CONFIRMED THAT LEVEL HAD BEEN REACHED. wHAT | 12,575 | AccountAccess | 0.128297 | NEGATIVE | Low | 2 | 3 | no fallback | 13 | Account Access |
I have a credit with cname- for a flight canceled due to illness. How do I redeem this credit. I plan to travel in February. ---------------------- canceled flight PGV - SFO 12/12/2012 return 12 | 11,072 | GeneralInquiry | 0.111823 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
Does the price listed for rental cars reflect the use of my miles? | 5,384 | MileageInquiry | 0.172054 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
why i have to pay more tax when i pay taxes allready in the firts ticket | 8,444 | Complaint | 0.428216 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
will i be able to check a stroller and car seat at the gatge | 11,018 | GeneralInquiry | 0.121176 | POSITIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
I received a notice stating that my award miles will expire soon - I tried to log in to see what I could redeem my miles fo (I have 17,747) - I created an account, and now I have a new account instead | 16,505 | Complaint | 0.121258 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
am I talking to a human or are you giving me robotic answeres? just curious | 5,397 | GeneralInquiry | 0.277857 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
I was double-charged for baggage. My husband paid for one piece of baagage online with his cname- credit card, and it is showing up on his credit card account. Wen I got got to the airport, I was to | 11,418 | Complaint | 0.244478 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
I can use my USAirways miles, since it is part of the Star Alliance.? | 484 | MileageInquiry | 0.128157 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
I am trying to check in it says the birthdates are not valid they are correct | 15,832 | Complaint | 0.248965 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
How do I change the title of my name from Mr. to Mrs.? | 7,240 | GeneralInquiry | 0.134706 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
I flew from Palm Springs to Chicago Ohare on Dec 23,2012 and returned on 12/31/2012. My miles were credited for my return trip but not my outbound. I went on the website to request the miles for the o | 15,134 | Other | 0.176181 | NEGATIVE | Low | 2 | 1 | no fallback | 9 | Other |
Hello My flight was delayed for 4 hours yesterday from LAX to SFO ? How can I request for the compensation for delay, if any. Thank you. --- | 7,980 | Complaint | 0.24783 | NEGATIVE | Medium | 1 | 2 | no fallback | 3 | Complaint |
Hi ----. I have lost my CA Drivers License. I have flight out of LAX on Wed Jan 2nd. What other forms of ID will be accepted? | 13,274 | GeneralInquiry | 0.154479 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
when i book i see a cost but do not see credit for miles | 12,645 | Other | 0.110555 | NEGATIVE | Low | 1 | 2 | no fallback | 9 | Other |
why don't my cname- economy plus seats show up on a rebooked flight? | 16,926 | Complaint | 0.30523 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
If I book flights through Singapore airlines would it count for my premier status | 5,746 | GeneralInquiry | 0.143829 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
I have credit on a cancel flight. How do I apply to new ticket | 3,446 | GeneralInquiry | 0.113244 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
How many award miles do I need for a Mileageplan award ticket? | 5,117 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
How many award miles do I need for a Mileageplan award ticket? | 13,493 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
Can I have three checked bags? I'm going to Bishkek, Kyrgystan from California | 16,613 | Complaint | 0.178613 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
I'm on flight 144 HNL to IAD Want to know aircraft to determine what type of seat to expect | 3,544 | ProvideInformation | 0.248842 | NEGATIVE | Low | 2 | 1 | no fallback | 2 | Provide Information |
I want to complete purchase, with or without travel insurance. PayPal forms are filled. | 3,789 | GeneralInquiry | 0.131345 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
I have 5 tickets I want to farelock. the summary shows farelock on 2 of the tickets (for kids) but not for the 3 adult tickets. I need to make sure all 5 tickets are on hold for me. | 2,502 | GeneralInquiry | 0.11442 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
how do I book the same flight with cash for me and miles for my son? | 12,137 | Complaint | 0.17116 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
Can I cancel a reservation for myself and then use those funds to make a reservation for my daughter? | 13,657 | Complaint | 0.112737 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 15,165 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
Why when I purchased seats in row 9B and 9C on flight -- 215 tomorrow when I check seats now it shows 37 A & B | 5,921 | Complaint | 0.178869 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
I missed my flight on January 13. How do I use the ticket to purchase another ticket? | 10,390 | GeneralInquiry | 0.107465 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
how many miles will it cost for 3 round trip tickets to PAris? | 8,206 | MileageInquiry | 0.222294 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
I did read that page. But does that count as my carry on or can I bring a carry on? | 15,660 | GeneralInquiry | 0.150397 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
my parents coming from singapore going to to LA and the denver. what is your baggage policy or fee? | 2,806 | Complaint | 0.162224 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
do active Canadian military have the same baggage restrictions as U.S. military service personnel? | 13,097 | GeneralInquiry | 0.119306 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
Is there a limit on the number of miles you can earn per year using cname- Visa ? | 8,475 | CreditCardInquiry | 0.258014 | NEGATIVE | Low | 1 | 1 | no fallback | 6 | Credit Card Inquiry |
I flew in December and I attempted to move previous reservation to my new mileage account and I thought I was successful, however it now appears that none of those flights were moved and I did not | 12,855 | Complaint | 0.115204 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 5,383 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
I have a voucher for a flight not taken last year, # ##################. Is this still valid | 16,386 | CheckFlightStatus | 0.188314 | POSITIVE | Low | 1 | 2 | no fallback | 8 | Check Flight Status |
I need to call someone on the phone. I need a phone number. Plese provide so I can change the required info on the start up page... | 11,285 | ProvideInformation | 0.505507 | NEGATIVE | Low | 2 | 1 | no fallback | 2 | Provide Information |
I want to book a flight today but my first name was changed last year and you dont have my updated name. I changed it on your website this morning but it still reads as ----- instead of ----------. | 17,065 | Complaint | 0.184908 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
It there a discounted plane ticket if a death happens in the family. | 10,921 | CheckFlightStatus | 0.126379 | NEGATIVE | High | 2 | 1 | no fallback | 8 | Check Flight Status |
Hello, Could I check in a box for my flight or it has to be some sort of luggage? | 1,418 | Complaint | 0.196162 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
can i book a reward ticket and a pay ticket on the same confirmation | 500 | GeneralInquiry | 0.108266 | NEGATIVE | Low | 2 | 4 | no fallback | 1 | General Inquiry |
if i book an international flight and i want to change the date would i have to pay a penalty | 670 | Other | 0.111798 | NEGATIVE | Low | 2 | 1 | no fallback | 9 | Other |
Says the system is currently unavailable, please try later. Said this for several days. | 12,217 | Other | 0.22915 | NEGATIVE | Low | 2 | 1 | no fallback | 9 | Other |
hi ---- needed to confirm if my fly is reserved? i did not received any confirmation | 9,735 | Complaint | 0.215888 | NEGATIVE | Low | 2 | 3 | no fallback | 3 | Complaint |
Hi ----, I would like to upgrade my flight tomorrow from DEN to LGA | 3,497 | UpgradeRequest | 0.196024 | NEGATIVE | Low | 2 | 2 | no fallback | 11 | Upgrade Request |
My husband has a flight to Maui planned for March 2, I need to get the itinerary for his work | 7,999 | GeneralInquiry | 0.121816 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
Hi ----, I already have an account and I accidently signed up and rec'd a new account! I am trying to redeen miles for flights. | 15,965 | Complaint | 0.123916 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
i have an old cname------ discount coupon. Can i still use it for new tickets? | 6,700 | GeneralInquiry | 0.199443 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
How do I find my ticket # for an already traveled flight? | 2,945 | RequestAssistance | 0.146981 | NEGATIVE | Low | 2 | 1 | no fallback | 10 | Request Assistance |
I have a mileageplan credit card account that I booked R/t flight to Tampa and had to pay for one piece of luggage checked. I did not have my card with me and had to charge it on another credit card. | 7,813 | CheckFlightStatus | 0.109215 | NEGATIVE | Low | 1 | 2 | no fallback | 8 | Check Flight Status |
i made a car rental from atlas choice when i made my airline ticket they took a deposit now i can contact them number is un number | 14,241 | ProvideInformation | 0.119377 | NEGATIVE | Low | 1 | 1 | no fallback | 2 | Provide Information |
How to I purchase a ticket if I have PCS address? (i.e. PCS XX Box XX, APO AP) | 304 | GeneralInquiry | 0.157129 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
I purchased a flight in for November trvel with my 80 year old parents. It was a non-refundable ticket. My father unfortunatley was hospitalized before we could go. I had to cancel the trip. I do hav | 3,993 | CancelFlight | 0.151042 | NEGATIVE | Medium | 1 | 2 | no fallback | 5 | Cancel Flight |
Where do I find out how many miles are needed to get an awards ticket? | 4,777 | GeneralInquiry | 0.118457 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
----, you are giving me informations other than I'm requesting... I understood that you are VIRTUAL... | 7,007 | Other | 0.472025 | NEGATIVE | Low | 1 | 1 | no fallback | 9 | Other |
I just signed up my kids to be Mileageplan members. We flew on cname- a week ago, I have their boarding passes and I was told by the cname- ticket agent that I could get them credit for their flight | 2,157 | GeneralInquiry | 0.119319 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
I noticed on your site that there are baggage fee exemptions for military. I am flying from Bahrain to Norfolk, VA for regular vacation (not on orders); can I check two bags and receive the $100 fee | 4,870 | GeneralInquiry | 0.169123 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
I did not see my canceled reservation in my account under cancel reservation | 14,264 | Complaint | 0.203272 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
WHAT IS THE ADDRESS FOR MILEAGE plan? i WOULD LIKE TO MAIL IN COPIES OF MY BOARDINH PASSES FOR STAR ALLIANCE CREDIT. tHANK Y0U. | 5,749 | MileageInquiry | 0.178487 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
Is there any way I can still get my cname------ One Pass miles transferred to cname-? | 16,568 | MileageInquiry | 0.117308 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
How many award miles do I need for a Mileageplan award ticket? | 4,745 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
Hi I have star alliance miles with USairways and would like to use them by do not have log on with cname- | 16,173 | MileageInquiry | 0.103487 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
what do I need to fly if I buy my ticket online? | 1,045 | GeneralInquiry | 0.169992 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
Hi I was booked on a flight to Liberia, Costa Rica on Sept 6th, 2012. Flight ####. There was an earthquake the day before and our flight was cancled. I would like to use the credit for this flight t | 12,347 | CancelFlight | 0.084735 | NEGATIVE | Low | 2 | 2 | no fallback | 5 | Cancel Flight |
----, last September 14 I bought three (3) EWR-YUL-EWR tikets (###################) but had to cancel two of them, which was done on the phone on Sept 18, paying the due fine to change one of them. I | 14,251 | Complaint | 0.163827 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
where do i go on website to possibly purchase miles to keep my premium silver status | 3,386 | GeneralInquiry | 0.193249 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
Hi, If I use my credit card points to buy a flight on cname-, how do i upgrade the seats to economy plus? | 3,671 | CreditCardInquiry | 0.157016 | NEGATIVE | Low | 1 | 1 | no fallback | 6 | Credit Card Inquiry |
I need to confirm the return flight for passenger ----------- travelling from Hyderabad India to Charlotte NC-e-ticket ############# | 15,767 | ProvideInformation | 0.160959 | NEGATIVE | Low | 2 | 5 | no fallback | 2 | Provide Information |
How do i gain eligibility to to use miles for Digital Media Awards at this time? | 15,391 | MileageInquiry | 0.236592 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
what are the charges for changing an international ticket to a different date | 7,365 | GeneralInquiry | 0.13625 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
wich airline is partner with -- if I book ticket to Seattle | 6,570 | CheckFlightStatus | 0.117684 | NEGATIVE | Low | 1 | 1 | no fallback | 8 | Check Flight Status |
i would like to combine my mileage plan account wih my husband;s account | 5,060 | GeneralInquiry | 0.104974 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
I have made a reservation previous to joing the can I still get mileage credit? | 8,608 | MileageInquiry | 0.174522 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
What email address can I send a complaint to regarding a past cname- flight? | 6,873 | Complaint | 0.311502 | NEGATIVE | Medium | 2 | 1 | no fallback | 3 | Complaint |
My flight --8 today has been canceled. What other flights are available to rebook. | 15,807 | Other | 0.124362 | NEGATIVE | Low | 2 | 2 | no fallback | 9 | Other |
How many award miles do I need for a Mileageplan award ticket? | 11,988 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
my travel wife is booked on a different itinerary. can i put her on mine? | 12,194 | Complaint | 0.131423 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
Is it possible to use points to upgrade an economy flight I had purchased? | 8,994 | CreditCardInquiry | 0.145683 | NEGATIVE | Low | 1 | 2 | no fallback | 6 | Credit Card Inquiry |
Why does your search say the price is $864 and then when I go to make the reservation it changes to $1,000+ | 736 | Complaint | 0.177217 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
seats are available but the system isn't allowing me to choose the seats | 15,118 | Complaint | 0.163602 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
There are no available complimentary seats on flight ------. I do not want to purchase the ticket if the flight is oversold. Please advise | 3,160 | Complaint | 0.18225 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
we booked through cname- our return flight from barcelona to EWR, but we just got an email that our connecting flight from barcelona to frankfurt was cancelled. our confirmation number is ------. can | 7,105 | Complaint | 0.184403 | NEGATIVE | Medium | 2 | 5 | no fallback | 3 | Complaint |
can I use miles from another airline to book a flight on cname- | 9,350 | Other | 0.153775 | NEGATIVE | Low | 2 | 2 | no fallback | 9 | Other |
Subsets and Splits