Utterance
stringlengths 44
202
| __index_level_0__
int64 1
17.1k
| Predicted_Intent
stringclasses 16
values | Intent_Score
float64 0.08
0.61
| Sentiment
stringclasses 2
values | RSICs
stringclasses 3
values | empathy_score
int64 1
5
| listening_score
int64 1
5
| fallback_type
stringclasses 4
values | Topic
int64 1
16
| Topic_Name
stringclasses 16
values |
|---|---|---|---|---|---|---|---|---|---|---|
I need a ticket for my sister to fly with us to London on Aug 14th, 2013 and home on Sept 7th, 2013. We have our tickets. We are on Flt.#### and fly.###. Thanks, -----
| 503 |
RequestAssistance
| 0.166426 |
NEGATIVE
|
Low
| 1 | 2 |
no fallback
| 10 |
Request Assistance
|
Hello? No mileage credit for our flight IAD-Budapest on September 7 and 8, 2012. cname- just says Austrian doesn?t want to do it and we bought our tickets through cname-!!!
| 8,320 |
Complaint
| 0.241634 |
NEGATIVE
|
Low
| 2 | 2 |
no fallback
| 3 |
Complaint
|
Hello???? Did you get the message I sent you about my e-mail address?????
| 1,031 |
GeneralInquiry
| 0.173555 |
NEGATIVE
|
Low
| 1 | 2 |
no fallback
| 1 |
General Inquiry
|
Hello, I am trying to find out if I have a mileage plan card, how do I found out?
| 4,436 |
MileageInquiry
| 0.160665 |
NEGATIVE
|
Low
| 1 | 2 |
no fallback
| 4 |
Mileage Inquiry
|
---- - I am a 1K member and for the last two years I have not gotten my 1K packet at the start of the year. No packet again this year and I am in Europe without a current 1K card. Why???
| 12,084 |
Complaint
| 0.160328 |
NEGATIVE
|
Low
| 1 | 1 |
no fallback
| 3 |
Complaint
|
Have not received email receipt for confirmation #------. When will I get this?
| 15,298 |
Complaint
| 0.198315 |
NEGATIVE
|
Low
| 1 | 5 |
no fallback
| 3 |
Complaint
|
Can I get mileage credit after I've flown if I no longer have my boarding pass?
| 9,067 |
MileageInquiry
| 0.152307 |
NEGATIVE
|
Low
| 1 | 1 |
no fallback
| 4 |
Mileage Inquiry
|
I am trying to find a reservation I bought using Visa Award Pts. It is confirmation ##########, ---------------------. Can you help with this? I want to look at the seat assignment changes cname- mad
| 16,482 |
Complaint
| 0.162965 |
NEGATIVE
|
Low
| 3 | 3 |
no fallback
| 3 |
Complaint
|
I need to know if I can dispatch a box with de same size as a normal luggage
| 5,654 |
ProvideInformation
| 0.138039 |
NEGATIVE
|
Low
| 1 | 2 |
no fallback
| 2 |
Provide Information
|
i have an old cname------ discount coupon. Can i still use it for new tickets?
| 10,956 |
GeneralInquiry
| 0.199443 |
NEGATIVE
|
Low
| 1 | 2 |
no fallback
| 1 |
General Inquiry
|
i upgraded my ticket to economy plus when i checked in but now it's not showing the new seat assignment when i view the seat map
| 9,111 |
Complaint
| 0.221015 |
NEGATIVE
|
Low
| 2 | 2 |
no fallback
| 3 |
Complaint
|
If the lay over its taking over night from 9pm and the next flight it's 10 pm do we get the hotel to stay
| 12,168 |
GeneralInquiry
| 0.132131 |
NEGATIVE
|
Low
| 2 | 2 |
no fallback
| 1 |
General Inquiry
|
Looking at economy plus for my trip to Stockholm. How much extr does that cost?
| 15,711 |
GeneralInquiry
| 0.123669 |
NEGATIVE
|
Low
| 1 | 1 |
no fallback
| 1 |
General Inquiry
|
The name on here is wrong. It is ------------ not ----------
| 3,192 |
Other
| 0.247001 |
NEGATIVE
|
Low
| 1 | 2 |
intent mismatch
| 9 |
Other
|
where is your telephone number on this site? this is ridiculous. i have been trying to book a flight for 40minutes
| 15,964 |
Complaint
| 0.421489 |
NEGATIVE
|
Low
| 1 | 2 |
no fallback
| 3 |
Complaint
|
that's not what i asked bitch. do you have a student discount
| 9,956 |
Complaint
| 0.332319 |
NEGATIVE
|
Low
| 1 | 4 |
no fallback
| 3 |
Complaint
|
How many award miles do I need for a Mileageplan award ticket?
| 15,565 |
MileageInquiry
| 0.160484 |
NEGATIVE
|
Low
| 1 | 2 |
no fallback
| 4 |
Mileage Inquiry
|
Verifying the arrival of 2 passengers on flight 789 arriving at LAX frm Houston
| 13,167 |
CheckFlightStatus
| 0.249329 |
POSITIVE
|
Low
| 1 | 2 |
no fallback
| 8 |
Check Flight Status
|
made reservations but forgot to get conformation #-reservations are under my name---------------- -for 10/28/20123 for honoulu from Albany ny thru Newark ny then to Honolulu.Help!
| 2,914 |
RequestAssistance
| 0.11923 |
NEGATIVE
|
Low
| 3 | 2 |
no fallback
| 10 |
Request Assistance
|
I just purchased tickets for my kids to fly from the US to Germany. How do I get the mileage credit?
| 14,123 |
MileageInquiry
| 0.143216 |
NEGATIVE
|
Low
| 2 | 2 |
no fallback
| 4 |
Mileage Inquiry
|
I wanted to buy economy plus seats on my return flight to reservation ------ and wasn't given that opportunity. Now, it will not let me book economy plus.
| 8,150 |
Complaint
| 0.207891 |
NEGATIVE
|
Low
| 1 | 1 |
no fallback
| 3 |
Complaint
|
On Christmas Eve, we lost our home and business in a fire; I lost my cname- mileage card; thus no longer know my number and need a replacement card.
| 3,569 |
Complaint
| 0.140252 |
NEGATIVE
|
High
| 2 | 2 |
no fallback
| 3 |
Complaint
|
tickets for ----- and ------------- which refund was requested on december 17
| 16,800 |
Complaint
| 0.166213 |
NEGATIVE
|
Medium
| 2 | 1 |
no fallback
| 3 |
Complaint
|
Can i leave a message at a check in counter for a traveler who needs informatio before a flight./
| 14,401 |
ProvideInformation
| 0.20484 |
NEGATIVE
|
Low
| 2 | 1 |
no fallback
| 2 |
Provide Information
|
I purchased the ticket on the US Airways website but it was for a cname- flight. Does that make sense. Do I contact US Air?
| 15,679 |
GeneralInquiry
| 0.107516 |
NEGATIVE
|
Low
| 1 | 1 |
no fallback
| 1 |
General Inquiry
|
Were my cname- Miles consolidated into my cname------ miles when the two airlines merged?
| 9,351 |
MileageInquiry
| 0.267903 |
NEGATIVE
|
Low
| 1 | 2 |
no fallback
| 4 |
Mileage Inquiry
|
I am planning on checking only 1 bag containing my scuba equipment. I am unclear in reading the baggage policy if I will be charged additional $ if my bag exceeds 50 lbs. Can you clarify please
| 7,207 |
GeneralInquiry
| 0.189189 |
NEGATIVE
|
Low
| 1 | 5 |
unknown query
| 1 |
General Inquiry
|
Do I fill out a refund for each ticket or for the conformation number/
| 3,564 |
ProvideInformation
| 0.116709 |
NEGATIVE
|
Medium
| 2 | 1 |
no fallback
| 2 |
Provide Information
|
My husband is on a plane that is about an hour late into DENVER. He will miss his connecting fl to LAS. Can we book him right now on FL 732 leaving DEN at 11:34
| 7,112 |
Complaint
| 0.13395 |
NEGATIVE
|
Low
| 1 | 1 |
no fallback
| 3 |
Complaint
|
i would like to change my flight date today. what will be the cost?
| 16,888 |
Complaint
| 0.158906 |
NEGATIVE
|
Low
| 1 | 2 |
no fallback
| 3 |
Complaint
|
We have a total of 72,000 miles - can we upgrade to econo plus?
| 11,669 |
UpgradeRequest
| 0.258058 |
NEGATIVE
|
Low
| 1 | 1 |
no fallback
| 11 |
Upgrade Request
|
My Mom is dying. I cannot afford the fare. Does cname- have a way to help me
| 4,028 |
RequestAssistance
| 0.144686 |
NEGATIVE
|
High
| 4 | 1 |
no fallback
| 10 |
Request Assistance
|
There are no available complimentary seats on flight ------. I do not want to purchase the ticket if the flight is oversold. Please advise
| 6,817 |
Complaint
| 0.18225 |
NEGATIVE
|
Low
| 1 | 2 |
no fallback
| 3 |
Complaint
|
How do I get a statement of all my flight activity from 2012?
| 13,998 |
GeneralInquiry
| 0.13296 |
NEGATIVE
|
Low
| 2 | 1 |
no fallback
| 1 |
General Inquiry
|
I'm not sure if my last flight was recorded, how can i check
| 16,154 |
GeneralInquiry
| 0.134513 |
NEGATIVE
|
Low
| 2 | 1 |
no fallback
| 1 |
General Inquiry
|
How many award miles do I need for a Mileageplan award ticket?
| 14,038 |
MileageInquiry
| 0.160484 |
NEGATIVE
|
Low
| 1 | 2 |
no fallback
| 4 |
Mileage Inquiry
|
I do not have the flight information in order to request missing miles awards
| 15,512 |
MileageInquiry
| 0.131338 |
NEGATIVE
|
Low
| 1 | 1 |
no fallback
| 4 |
Mileage Inquiry
|
cname- changed my seat assignments and now my husband and I are separated. Could you please change my seat back to 9D on flight #### on January 2, 2013?
| 392 |
Complaint
| 0.256167 |
NEGATIVE
|
Low
| 1 | 1 |
no fallback
| 3 |
Complaint
|
i sent a refund request ######### and havent herd any information in regards
| 7,667 |
Complaint
| 0.188712 |
NEGATIVE
|
Medium
| 2 | 2 |
no fallback
| 3 |
Complaint
|
Is the checked baggage allowance from Toronto to Sao Paulo brazil 70 pounds per bag per person or 70 pounds in total? I am reading per bag but want to make sure before we embark. Thank you.
| 6,542 |
GeneralInquiry
| 0.148255 |
POSITIVE
|
Low
| 2 | 1 |
no fallback
| 1 |
General Inquiry
|
Hi ----. I have lost my CA Drivers License. I have flight out of LAX on Wed Jan 2nd. What other forms of ID will be accepted?
| 5,856 |
GeneralInquiry
| 0.154479 |
NEGATIVE
|
Low
| 1 | 1 |
no fallback
| 1 |
General Inquiry
|
i want to call cname- mileage plan. what is your phone number?
| 16,958 |
MileageInquiry
| 0.218332 |
NEGATIVE
|
Low
| 2 | 2 |
no fallback
| 4 |
Mileage Inquiry
|
Hello My flight was delayed for 4 hours yesterday from LAX to SFO ? How can I request for the compensation for delay, if any. Thank you. ---
| 10,880 |
Complaint
| 0.24783 |
NEGATIVE
|
Medium
| 2 | 2 |
no fallback
| 3 |
Complaint
|
does the mileage no has to match with the name of the ticket holder
| 3,156 |
GeneralInquiry
| 0.123686 |
NEGATIVE
|
Low
| 2 | 1 |
no fallback
| 1 |
General Inquiry
|
Now that I've changed my profile saying I need a wheelchair at the airport, will there be one reserved for me?
| 2,483 |
GeneralInquiry
| 0.147863 |
NEGATIVE
|
Low
| 1 | 2 |
no fallback
| 1 |
General Inquiry
|
I need my confirmation number for flight so I can check in online
| 14,774 |
ProvideInformation
| 0.117076 |
NEGATIVE
|
Low
| 2 | 3 |
no fallback
| 2 |
Provide Information
|
Hi, I am ------- ------, my mileage number is ############. Kindly check my points. I went home to the Philippines last Christmas. Kindly check if there are some additional points in my mileage. Thank
| 6,061 |
GeneralInquiry
| 0.159483 |
POSITIVE
|
Low
| 1 | 2 |
no fallback
| 1 |
General Inquiry
|
Why doesn't it tell you right away that the seat change from economy to economy plus is 62, not 47 dollars as listed?
| 3,028 |
Complaint
| 0.256965 |
NEGATIVE
|
Low
| 2 | 2 |
no fallback
| 3 |
Complaint
|
I am trying to make reservations for a flight and cannot find where to go to complete the transaction.
| 8,963 |
Complaint
| 0.138467 |
NEGATIVE
|
Low
| 1 | 2 |
no fallback
| 3 |
Complaint
|
How many award miles do I need for a Mileageplan award ticket?
| 64 |
MileageInquiry
| 0.160484 |
NEGATIVE
|
Low
| 2 | 1 |
no fallback
| 4 |
Mileage Inquiry
|
has flight 6225 from chicago to dallas fort worth landed safely yet?
| 13,406 |
CheckFlightStatus
| 0.196416 |
NEGATIVE
|
Low
| 1 | 2 |
no fallback
| 8 |
Check Flight Status
|
My name is -----------. Please confirm that my mileage plan number is
| 2,518 |
MileageInquiry
| 0.146655 |
POSITIVE
|
Low
| 2 | 5 |
no fallback
| 4 |
Mileage Inquiry
|
I have already explored all the info I can find on your website regarding my 3 questions. Should I try to call a ""real"" person and what phone number should I call?
| 5,874 |
ProvideInformation
| 0.123093 |
NEGATIVE
|
Low
| 2 | 4 |
no fallback
| 2 |
Provide Information
|
hi i bought a ticked and i just want to confirm it.
| 8,143 |
GeneralInquiry
| 0.111434 |
POSITIVE
|
Low
| 2 | 4 |
no fallback
| 1 |
General Inquiry
|
what is the phone number to speak to a customer service rep
| 9,643 |
GeneralInquiry
| 0.181203 |
NEGATIVE
|
Low
| 2 | 1 |
no fallback
| 1 |
General Inquiry
|
I am trying to ckeck-in for the flightt tomorrow morning and the system is not allowing me. My confirmation no. is ------
| 9,530 |
CheckFlightStatus
| 0.139372 |
NEGATIVE
|
Low
| 1 | 3 |
no fallback
| 8 |
Check Flight Status
|
I flew from Palm Springs to Chicago Ohare on Dec 23,2012 and returned on 12/31/2012. My miles were credited for my return trip but not my outbound. I went on the website to request the miles for the o
| 7,260 |
Other
| 0.176181 |
NEGATIVE
|
Low
| 2 | 1 |
no fallback
| 9 |
Other
|
my most recent activity does not list my flights on 1/28 (M3YJ4V ) and 2/1 (EQJHCV). Why not?
| 5,456 |
Other
| 0.182578 |
NEGATIVE
|
Low
| 1 | 2 |
no fallback
| 9 |
Other
|
I'm booked for a flight leaving San Francisco at 7:30PM to arrive 5:30AM in Auckland. Is there no meal service because the presumption is that I shall be sleeping the entire flight?
| 16,082 |
Complaint
| 0.136372 |
NEGATIVE
|
Low
| 1 | 2 |
no fallback
| 3 |
Complaint
|
I transferred 5000 miles in error to my husbands account. (--------) The 5000 miles was intended to be transferred from his account to mine. Can you help me cancel this transfer?
| 13,516 |
Complaint
| 0.142899 |
NEGATIVE
|
Medium
| 5 | 2 |
other fallback
| 3 |
Complaint
|
My husband and I booked a trip using miles to Costa Rica on 9/13/13 confirmation ######. I just pulled up the itinerary and noticed that the outgoing flight only shows to Newark but the return flight
| 5,484 |
AccountAccess
| 0.093163 |
NEGATIVE
|
Low
| 1 | 4 |
no fallback
| 13 |
Account Access
|
I have made reservation ------ in Business class. Where can I add my meal request for Muslim Meals
| 10,228 |
CheckFlightStatus
| 0.10016 |
NEGATIVE
|
Low
| 1 | 1 |
no fallback
| 8 |
Check Flight Status
|
Hi i need to change my PIN, I do not know my pin #
| 881 |
Complaint
| 0.342626 |
NEGATIVE
|
Low
| 2 | 2 |
no fallback
| 3 |
Complaint
|
I made reservations thru expedia and was charged $951, which is fine for a RT flight from BTV to Ft Lauderdale for two adults and 1 child. Now my credit card is shown being charged an extra $310 from
| 9,488 |
Complaint
| 0.185732 |
NEGATIVE
|
Low
| 2 | 2 |
no fallback
| 3 |
Complaint
|
If I book flights through Singapore airlines would it count for my premier status
| 8,873 |
GeneralInquiry
| 0.143829 |
NEGATIVE
|
Low
| 1 | 2 |
no fallback
| 1 |
General Inquiry
|
Hi ----, I have a PIN for a travel voucher. How do I use this when making a booking?
| 7,796 |
GeneralInquiry
| 0.126493 |
NEGATIVE
|
Low
| 1 | 2 |
no fallback
| 1 |
General Inquiry
|
will I get a receipt for my baggage i paid but didn't receive anything showing i paid
| 8,849 |
Complaint
| 0.163182 |
NEGATIVE
|
Low
| 1 | 1 |
no fallback
| 3 |
Complaint
|
where is your telephone number on this site? this is ridiculous. i have been trying to book a flight for 40minutes
| 7,369 |
Complaint
| 0.421489 |
NEGATIVE
|
Low
| 2 | 2 |
no fallback
| 3 |
Complaint
|
i have a voucher with cname- from a previously cancelled flight, i want to use it to make a reservation
| 8,826 |
ProvideInformation
| 0.105984 |
NEGATIVE
|
Medium
| 2 | 2 |
no fallback
| 2 |
Provide Information
|
Can you pls tell me what time Flight ------ arrives from Orlando on Sunday, January 27?
| 1,019 |
ProvideInformation
| 0.182785 |
NEGATIVE
|
Low
| 1 | 1 |
no fallback
| 2 |
Provide Information
|
flying hnl to hkg. return hkg to nrt. 3 days later nrt to hnl. how much for 2nd bag. so many different answers.
| 10,427 |
ChangeFlight
| 0.199276 |
NEGATIVE
|
Low
| 2 | 1 |
no fallback
| 14 |
Change Flight
|
----, I need to change my flight. My confirmation # is ------. I could not use the flight on 17May 2012 and like to use the same mileage for a flight on 25 March 2013. I did your process on line, but
| 13,320 |
Complaint
| 0.280634 |
NEGATIVE
|
Low
| 2 | 4 |
no fallback
| 3 |
Complaint
|
My husband ---------------- has a mileage plan account and we cannot find the number, where can we get it? He has a Mileageplan Explorer account with Chase.
| 8,585 |
Complaint
| 0.144923 |
NEGATIVE
|
Low
| 2 | 1 |
no fallback
| 3 |
Complaint
|
How many award miles do I need for a Mileageplan award ticket?
| 14,075 |
MileageInquiry
| 0.160484 |
NEGATIVE
|
Low
| 1 | 2 |
no fallback
| 4 |
Mileage Inquiry
|
Cancelled flight , confirmation # ------, WANT TO BE SURE IS STILL USABLE WITHIN ONE YEAR
| 12,863 |
CancelFlight
| 0.536592 |
NEGATIVE
|
Medium
| 1 | 5 |
no fallback
| 5 |
Cancel Flight
|
I just noticed on the reservation I made for my kids to go to Maui that ------ name is misspelled. I entered the last name ---- and it is showing ------. Confirmation number ######. Can you fix thi
| 14,437 |
Complaint
| 0.192198 |
NEGATIVE
|
Medium
| 2 | 4 |
no fallback
| 3 |
Complaint
|
What should I do if I have yet to receive my cname- Club card?
| 16,135 |
GeneralInquiry
| 0.12887 |
NEGATIVE
|
Low
| 1 | 2 |
no fallback
| 1 |
General Inquiry
|
Do I really have to pay $150 to change my flight to the next day?
| 998 |
Complaint
| 0.177541 |
NEGATIVE
|
Low
| 2 | 2 |
no fallback
| 3 |
Complaint
|
I am trying to book a flight from Phx to Rochester on Feb 27 returning to Phx on Mar 4.. leaving Phx at 8:57 and arriving Rochester at 6:05. return trip is leaving at 6:31 arrive Phx at 11:40 am. i
| 11,370 |
GeneralInquiry
| 0.137173 |
NEGATIVE
|
Low
| 1 | 1 |
no fallback
| 1 |
General Inquiry
|
I'm attempting purchase tickets and clicking no the to insurance option but it doesn't seem like the system is processing my selection. I'm getting a message indicating that I must select an option
| 4,893 |
Complaint
| 0.170074 |
NEGATIVE
|
Low
| 2 | 2 |
no fallback
| 3 |
Complaint
|
Do I have enough points to purchase roundtrip tickets from newark to athens?
| 162 |
CreditCardInquiry
| 0.1264 |
NEGATIVE
|
Low
| 1 | 2 |
no fallback
| 6 |
Credit Card Inquiry
|
I would like to know how to upgrade using my Milageplan miles
| 6,599 |
MileageInquiry
| 0.156712 |
NEGATIVE
|
Low
| 2 | 1 |
no fallback
| 4 |
Mileage Inquiry
|
IS there any way my 2 year old could fly on my lap?
| 7,806 |
Complaint
| 0.144756 |
NEGATIVE
|
Low
| 2 | 2 |
no fallback
| 3 |
Complaint
|
i am travelling with two children and unable to book a seat. Why?
| 16,268 |
GeneralInquiry
| 0.147753 |
NEGATIVE
|
Low
| 2 | 2 |
no fallback
| 1 |
General Inquiry
|
i would like to combine my mileage plan account wih my husband;s account
| 14,324 |
GeneralInquiry
| 0.104974 |
NEGATIVE
|
Low
| 2 | 1 |
no fallback
| 1 |
General Inquiry
|
Not sure that my final question got through, but ----- (my mother-in-law) needs wheelchair assistance throughout her trip. Can you help her get that assistance for the cname- portion of her trip?
| 10,885 |
Other
| 0.108199 |
NEGATIVE
|
Low
| 4 | 3 |
no fallback
| 9 |
Other
|
Hello, Are residences of Canada allowed to appy for the cname- MIlage plan Explorer card
| 8,946 |
MileageInquiry
| 0.154475 |
NEGATIVE
|
Low
| 2 | 1 |
no fallback
| 4 |
Mileage Inquiry
|
hi - traveling to china from US - my wife wants to bring back a set of kitchen knives as a gift - can those be checked through?
| 4,439 |
GeneralInquiry
| 0.130331 |
NEGATIVE
|
Low
| 1 | 2 |
no fallback
| 1 |
General Inquiry
|
flying hnl to hkg. return hkg to nrt. 3 days later nrt to hnl. how much for 2nd bag. so many different answers.
| 14,751 |
ChangeFlight
| 0.199276 |
NEGATIVE
|
Low
| 1 | 1 |
no fallback
| 14 |
Change Flight
|
hello - my mailing address is not being accepted as valid - can you help? it has been valid now for 4 years...
| 12,005 |
Complaint
| 0.365307 |
NEGATIVE
|
Low
| 5 | 1 |
no fallback
| 3 |
Complaint
|
We always fly first class. Our lunch on the return trip was cheese, crackers and BEEF JERKEY. Unbelieveable. We travel a lot but if we had a free enterprise with viable competition in the airline m
| 12,983 |
GeneralInquiry
| 0.09986 |
POSITIVE
|
Low
| 2 | 2 |
no fallback
| 1 |
General Inquiry
|
I need to cancel award mile ticket, what's the cost to re deposit the miles?
| 1,024 |
MileageInquiry
| 0.142007 |
NEGATIVE
|
Low
| 2 | 2 |
no fallback
| 4 |
Mileage Inquiry
|
How do I search for an international airline ticket that includes STAR Alliances partners - where do I check that option on www.cname-.com reservations?
| 3,538 |
GeneralInquiry
| 0.112108 |
NEGATIVE
|
Low
| 2 | 1 |
no fallback
| 1 |
General Inquiry
|
My husband and I would like to fly from Toronto (approximately end of March or early April to China and be back to Toronto in 3 weeks.
| 8,491 |
GeneralInquiry
| 0.088241 |
POSITIVE
|
Low
| 1 | 1 |
no fallback
| 1 |
General Inquiry
|
can I make a reservation in another person's name with an electronic certificate
| 4,539 |
Other
| 0.150867 |
NEGATIVE
|
Low
| 1 | 2 |
no fallback
| 9 |
Other
|
why is there no option for payment by --- voucher? all flights are on cname- and I have followed the instructions on the Redeem a certificate web page.
| 1,589 |
Complaint
| 0.35884 |
NEGATIVE
|
Low
| 2 | 1 |
no fallback
| 3 |
Complaint
|
Hi ----, I just booked my flight and we will be traveling with an infant but i did not see anywhere I could click infant in lap?
| 11,344 |
Complaint
| 0.20464 |
NEGATIVE
|
Low
| 1 | 1 |
no fallback
| 3 |
Complaint
|
My wife and I are flying together to Europe. She has her own mileage plan account and I have my own. We are using rewards miles to book our tickets. How do we do it? We want to sit together.
| 3,617 |
GeneralInquiry
| 0.131063 |
NEGATIVE
|
Low
| 1 | 2 |
no fallback
| 1 |
General Inquiry
|
i want to deal with a real person what is an email address i can use?
| 16,071 |
GeneralInquiry
| 0.158715 |
NEGATIVE
|
Low
| 2 | 1 |
no fallback
| 1 |
General Inquiry
|
I lost my cel phone at the Chicago O'Hare airport in C Terminal
| 9,184 |
BaggageClaim
| 0.110226 |
NEGATIVE
|
Low
| 2 | 1 |
no fallback
| 7 |
Baggage Claim
|
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