Utterance
stringlengths 44
202
| __index_level_0__
int64 1
17.1k
| Predicted_Intent
stringclasses 16
values | Intent_Score
float64 0.08
0.61
| Sentiment
stringclasses 2
values | RSICs
stringclasses 3
values | empathy_score
int64 1
5
| listening_score
int64 1
5
| fallback_type
stringclasses 4
values | Topic
int64 1
16
| Topic_Name
stringclasses 16
values |
|---|---|---|---|---|---|---|---|---|---|---|
am i suppose to be waiting for you to find the other 2 boarding passes | 16,085 | Other | 0.140436 | NEGATIVE | Low | 2 | 2 | no fallback | 9 | Other |
---- My name is ----------------- Is this my mileage plan number ############ I have for got my pin number can this be replaced. | 5,334 | Complaint | 0.320391 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
Hi, Could you please let me know the status of ------ flight ##### from Tokyo, Japan to San Jose, California, scheduled to depart Tokyo on January 19 and arrive in San Jose on January 19? Has it been | 13,621 | GeneralInquiry | 0.185826 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
I would like to know how to upgrade using my Milageplan miles | 11,550 | MileageInquiry | 0.156712 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
Can I correct a name on a ticket to patch the passport? | 701 | RequestAssistance | 0.198905 | NEGATIVE | Low | 2 | 1 | no fallback | 10 | Request Assistance |
Id like to purchase a ticket and I have a Electronic travel certificate | 12,548 | RequestAssistance | 0.116075 | POSITIVE | Low | 2 | 1 | no fallback | 10 | Request Assistance |
I cannot check in I only have a travel agent number not one from -- | 12,395 | Complaint | 0.274124 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
I booked a air ticket for my sister using my cname- mileplus reward mile yesterday morning. But we have not received the confirmation email yet. | 4,291 | CheckFlightStatus | 0.114951 | NEGATIVE | Low | 1 | 4 | no fallback | 8 | Check Flight Status |
i need to know about military fare prices for one way tickets from San Diego to Austin or San Antonio on 1/27/13 and 1/28/13 | 1,640 | GeneralInquiry | 0.145997 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
How do I price a trip for CVG - Houston but returning out of Dallas to CVG? | 8,215 | GeneralInquiry | 0.145957 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
I have miles I need to add. How do I add these miles I already have? Thanks for your help with this matter. --------- | 8,490 | MileageInquiry | 0.138311 | POSITIVE | Low | 5 | 2 | no fallback | 4 | Mileage Inquiry |
Can I purchase a ticket with my reward miles for my sister without TRANSFERRING points? | 12,979 | CreditCardInquiry | 0.154127 | NEGATIVE | Low | 1 | 2 | no fallback | 6 | Credit Card Inquiry |
---- I booked the two tickets for for 804 but when l looked at my pay pay bill -it showed a cost of $1198- I bought no insurance can you tell me why this is? | 4,048 | Complaint | 0.275796 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
does cname- flight direct non stop to Jakarta Indonesia from any where in USA? | 1,295 | GeneralInquiry | 0.211008 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
I have an ""electronic travel certificate receipt"", Promotion Code: ######. It was issued 25May12 expires 25May13. Is the expiration date the date we need to start our travel or can it be that we mus | 14,184 | GeneralInquiry | 0.148632 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
can i use my cname- miles through star alliance to upgrade a ticket on south african airways? | 7,515 | UpgradeRequest | 0.172704 | NEGATIVE | Low | 2 | 2 | no fallback | 11 | Upgrade Request |
Hey ---- - I have a res for Thurs Jan 3rd from FLL to LAX. # passangers ------ is the sir name. -------------------. I never recived an email with my flight info. | 15,333 | Complaint | 0.166429 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 2,308 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
I have recently flown cname- on two separate occasions since Dec 2012. I was not aware of this rewards program. Can I get credit for those 2 trips? | 5,830 | CreditCardInquiry | 0.150642 | NEGATIVE | Low | 2 | 1 | no fallback | 6 | Credit Card Inquiry |
How many award miles do I need for a Mileageplan award ticket? | 4,358 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
How do I make a reservation using the money already in my account | 3,770 | GeneralInquiry | 0.118824 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
Why am I being charged for baggage when I am a Mileage plan Card holder | 1,499 | Complaint | 0.260705 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
For some reason I am not being allowed to Check in for Flight ### from SF to LAX. It is saying it is for another airline but that is not correct. Confirmation number is ------ | 15,444 | Complaint | 0.194678 | NEGATIVE | Low | 2 | 3 | no fallback | 3 | Complaint |
I made reservations for international travel, on the reservation our middle names are on the ticket, on our passports only our middle initials are there, is this going to be a problem? and if so how d | 13,265 | GeneralInquiry | 0.173033 | NEGATIVE | Medium | 2 | 2 | no fallback | 1 | General Inquiry |
Can I book a ticket from acramento to Austin & get off in Houston? | 12,966 | RequestAssistance | 0.143258 | NEGATIVE | Low | 2 | 2 | no fallback | 10 | Request Assistance |
What is the cname- terminal in MEX for flights to the US? | 8,951 | GeneralInquiry | 0.289407 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
You .didn't answer my question. When you fly using mileage points, does mileage from that flight get added to your account | 2,454 | Complaint | 0.163637 | NEGATIVE | Low | 1 | 3 | no fallback | 3 | Complaint |
so i can see the flights without change my reservation even ? | 665 | Complaint | 0.215761 | POSITIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
I AM ATTEMPTING TO TRANSFER MY MILEAGE BALANCE TO WOUNDED WARRIOR. IT HAS NOT ALLOWED ME TO DO SO. HOW DO I DO THAT THANKS | 14,305 | Complaint | 0.253999 | POSITIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
Website is not recognizing my confirmation number. --------------------- wanted to change seat assignment, but Can't find booking. | 15,069 | Complaint | 0.294497 | NEGATIVE | Low | 2 | 4 | no fallback | 3 | Complaint |
I have a flight coming up on thursday 2/7/2013 from Colorado Springs to Tampa, returning on 2/12/2013. I have misplaced my flight information and would like for you to email my itinerary, please. My | 4,343 | RequestAssistance | 0.116909 | NEGATIVE | Low | 1 | 2 | no fallback | 10 | Request Assistance |
We always fly first class. Our lunch on the return trip was cheese, crackers and BEEF JERKEY. Unbelieveable. We travel a lot but if we had a free enterprise with viable competition in the airline m | 5,010 | GeneralInquiry | 0.09986 | POSITIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
How many award miles do I need for a Mileageplan award ticket? | 14,270 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
Is it required to get a travel insurance since it doesn't allow me to complete my transaction? | 6,453 | GeneralInquiry | 0.149812 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
HI excume i have my passenger receipt, but i dont know which is the specific number confirmation, because i need to change my passage day | 6,499 | Complaint | 0.197409 | NEGATIVE | Low | 1 | 5 | no fallback | 3 | Complaint |
I just bought a ticket for my wife, ----- ------, but can't seem to buy a second ticket for that same flight with my Mileageplan miles. | 9,860 | Complaint | 0.186257 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
I want to delete the title Sister from my cname- Airlines traveler name | 8,462 | Complaint | 0.230491 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
I noticed on your site that there are baggage fee exemptions for military. I am flying from Bahrain to Norfolk, VA for regular vacation (not on orders); can I check two bags and receive the $100 fee | 10,434 | GeneralInquiry | 0.169123 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
i started to check in but cumputer crashed can i wait and do it at airport | 6,789 | Complaint | 0.112085 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
i want to check in and print boarding pass for my wife, ------ ------, but the system doesn't show her name under itinerary ------ | 14,594 | Complaint | 0.211587 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
We left an electronic device on --- 1132 cancun to Denver yesterday evening 2-2-13, how may we get it returned | 12,069 | Complaint | 0.20553 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
how can i apply my points to my current flight selection before checkout? | 7,707 | CreditCardInquiry | 0.132018 | NEGATIVE | Low | 1 | 2 | no fallback | 6 | Credit Card Inquiry |
How many award miles do I need for a Mileageplan award ticket? | 13,552 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
Am I supposed to get a 10,000 mile award because my purchases totaled over 25,000 in 2012 | 1,310 | MileageInquiry | 0.167455 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
Is it possible to reserve seats on the flights that are operated by Air Nippon? | 15,212 | GeneralInquiry | 0.169313 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
how do I reduce the size of the information on the zcreen? | 15,220 | GeneralInquiry | 0.197444 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
I can'r seem to put my husbands info in as second traveler in order to complete my reservation | 8,327 | Complaint | 0.170272 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
I was on a flight that had issues and there is a special gift for me. How do I get that? | 11,627 | GeneralInquiry | 0.109901 | POSITIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
I'm usually automatically added to the upgrade list, but I wasn't when I checked in earlier today | 12,699 | CheckFlightStatus | 0.116544 | NEGATIVE | Low | 2 | 1 | no fallback | 8 | Check Flight Status |
Also, I understand that since our plans changed because of a medical emergency, the charge to change the itinerary will be waived, but I don't know what kind of documentation I need to provide. | 6,516 | Complaint | 0.114798 | NEGATIVE | High | 5 | 1 | no fallback | 3 | Complaint |
My baggage has been lost for 32 hours now. I have called the 800# plus have gone online. All I have gotten is ""still tracking"". Will I be compensated for items I have had to purchase and will I receiv | 11,428 | Complaint | 0.139044 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
Hi- I am planning a trip to Anchorage from West Palm Beach, specifically to see the Iditarod. The flight I wish to take the following three legs (see flight schedule below). Two of the three legs are | 10,914 | GeneralInquiry | 0.126451 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
I need my confirmation number for flight so I can check in online | 1,667 | ProvideInformation | 0.117076 | NEGATIVE | Low | 2 | 5 | no fallback | 2 | Provide Information |
Will I lose cname- points if I do not fly on cname- before my points expire? | 6,048 | CreditCardInquiry | 0.160087 | NEGATIVE | Low | 1 | 1 | no fallback | 6 | Credit Card Inquiry |
I have since moved and have lost my card! How do I get a new one? | 17,034 | Complaint | 0.220692 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
hello i am a mileage plan explorer card holder can i get a upgrade seat? | 17,063 | UpgradeRequest | 0.199211 | NEGATIVE | Low | 1 | 2 | no fallback | 11 | Upgrade Request |
Hello ----- I bought two round trip tickets to attend my mother | 4,094 | GeneralInquiry | 0.132054 | POSITIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
I am talking about tomorrows's flight you virtual I don't want to say the words because I'm a lady. the flight you are posting is today's flight that came in long ago. I hope someone pulls the plug | 15,456 | Complaint | 0.210452 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
I did not receive a new Mileage plan card with my new number- can it be sent to me please? | 14,673 | Complaint | 0.272231 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
The $200 certificate to be used for a future flight was ruined because of flooding. Does cname- have a record of the certificates that have been issued to their customers? | 14,417 | GeneralInquiry | 0.187321 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
miles needed from pdx to hnl . one adult plus 2 kids. | 3,154 | MileageInquiry | 0.151213 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
I have 2 kids and their Mileageplan Accounts are no longer active. Numbers are -------- and --------. Can you check the status of these accoutns? | 12,456 | GeneralInquiry | 0.140674 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
on this page they bask for old pin i dont no it | 10,983 | Complaint | 0.12358 | NEGATIVE | Low | 2 | 4 | no fallback | 3 | Complaint |
2000 miles for 35 ( that is half of the 75 ) | 16,425 | MileageInquiry | 0.097254 | POSITIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
How do I search for an international airline ticket that includes STAR Alliances partners - where do I check that option on www.cname-.com reservations? | 12,124 | GeneralInquiry | 0.112108 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
How many mileage points do I need to travel from Chicago to Orlando, Fl? | 12,017 | MileageInquiry | 0.149012 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
how much is my luggage fee when book my flight under my mileage plan account? | 6,840 | MileageInquiry | 0.14262 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
where is lost and found office at DIA? iCloud shows my phone at DIA, I think at/near cname- offices | 3,622 | GeneralInquiry | 0.170127 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
I am booking a cname-/Cont. flight on a discount program...Can I use my mileage points to upgrade on this? | 12,712 | CancelFlight | 0.229217 | NEGATIVE | Low | 1 | 2 | no fallback | 5 | Cancel Flight |
nonstop quoted at $975 for entire trip retunr flight quoted at $1,400 | 11,108 | MileageInquiry | 0.113163 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
I just changed my reservation and get miles refunded, when these refunded mile can be back to my account. thank | 14,994 | GetRefund | 0.247634 | NEGATIVE | Medium | 2 | 1 | no fallback | 15 | Get Refund |
i need 2 tickets from shanghai china to columbus ohio on the 27th ,i have enough miles for 1 and i want to buy another ticket so we can sit togeather,can you help me? | 7,598 | RequestAssistance | 0.15241 | NEGATIVE | Low | 4 | 1 | no fallback | 10 | Request Assistance |
Will I lose cname- points if I do not fly on cname- before my points expire? | 1,062 | CreditCardInquiry | 0.160087 | NEGATIVE | Low | 1 | 2 | no fallback | 6 | Credit Card Inquiry |
why doesn't my reservation for an upcoming flight show up on my mobile ap for the iphone 5? | 5,233 | Complaint | 0.328985 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
do you offer bereavement fares from LAX to SLC, departing tomorrow (2/3) and arriving back Wednesday (2/6?) | 3,707 | MileageInquiry | 0.167671 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
Does cname- fly direct from the New York area to St. Thomas in the Virgin Islands? | 1,683 | GeneralInquiry | 0.219773 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
I am trying to check in my baggage. I have one bag I am checking and an infant car seat. It won't allow me to pay the $25 for by luggage why is that? | 7,825 | GeneralInquiry | 0.154993 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
but i don't longer have access to the primary account e-mail anymore | 7,303 | AccountAccess | 0.253762 | NEGATIVE | Low | 2 | 2 | no fallback | 13 | Account Access |
How much would it be to upgrade our seats to First class all the way through our itinerary? Either in miles or dollars? | 8,510 | GeneralInquiry | 0.135576 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
I had a flight booked on cname-. There was a blizzard and my flight was cancelled. The cname- Airline Rep on the phone said I would be issued a full refund in the form of a voucher. I have not recei | 16,352 | Complaint | 0.138257 | NEGATIVE | Medium | 2 | 2 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 2,212 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
Hello, We heve a fligt from Brussels to Memphis and back from Miami to Brussels? Is it possible to change te rerourflight changed so that we cant return from Memphis. Our nam: -------------------.. | 6,945 | Complaint | 0.269226 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
I want to buy 3 tickets to Europe using my miles but only have enough to buy 2 tickets. I want to buy the third ticket with $ but want to make sure I can get the same flights. How can I go about doi | 13,715 | GeneralInquiry | 0.162383 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
can I make a reservation in another person's name with an electronic certificate | 5,714 | Other | 0.150867 | NEGATIVE | Low | 1 | 2 | no fallback | 9 | Other |
I filled out this page and nothing happened. I still don;t have a password or PIN number. | 9,714 | GeneralInquiry | 0.115432 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
can i make reservations over the phone i am having trouble doing it online | 8,343 | Complaint | 0.182802 | NEGATIVE | Medium | 2 | 2 | no fallback | 3 | Complaint |
my flight is #### with alaska airlines, how do I check in? | 3,251 | Complaint | 0.132957 | NEGATIVE | Low | 2 | 4 | no fallback | 3 | Complaint |
Need to request refund on seat upgrade for a flight i never took | 866 | Complaint | 0.256786 | NEGATIVE | Medium | 1 | 2 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 8,815 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
is $456 the round trip fare (as requested in my search) or only the flight from SFO to tucson | 1,488 | MileageInquiry | 0.113924 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
I saw a 3:56 flight nonstop from IAH to DCA and now it is not showing it. | 7,969 | GeneralInquiry | 0.103544 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
Does cname- airlines have tv's for flights to Ireland? My husband and I are going there on April 11, 2013 and have already booked our flight and we are curious if there are tv's on the flight. | 8,678 | GeneralInquiry | 0.241468 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
if my ID is expired, does it still work to fly if I buy a ticket online | 6,902 | CheckFlightStatus | 0.169495 | NEGATIVE | Low | 2 | 2 | no fallback | 8 | Check Flight Status |
hi, my ########. need to fly outon 20jan from del rather than 23jan. is it possible/ | 5,732 | GeneralInquiry | 0.132007 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
I would like to use my earned mileage for one of these tickets | 207 | CreditCardInquiry | 0.134387 | NEGATIVE | Low | 1 | 1 | no fallback | 6 | Credit Card Inquiry |
i would like to change the date of flight, will it cost anything? | 5,085 | Complaint | 0.201167 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
Website is not recognizing my confirmation number. ------ ------ ------- wanted to change seat assignment, but Can't find booking. | 7,872 | Complaint | 0.331192 | NEGATIVE | Low | 1 | 5 | no fallback | 3 | Complaint |
I selected 21G for my reservation, and when I checked out, it did not show my change. | 10,022 | Complaint | 0.109079 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
when I click on select in awards travel it gives me an error message | 14,017 | CheckFlightStatus | 0.136208 | NEGATIVE | Medium | 2 | 1 | other fallback | 8 | Check Flight Status |
I was double-charged for baggage. My husband paid for one piece of baagage online with his cname- credit card, and it is showing up on his credit card account. Wen I got got to the airport, I was to | 7,843 | Complaint | 0.244478 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |