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I had a cname------ OnePass and would like to know how to transfer the miles to my Mileageplan account | 983 | MileageInquiry | 0.134695 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
Is there a limit on miles I can earn in a year? | 11,691 | MileageInquiry | 0.193447 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
I made these reservations last year and do not see our economy plus seat selection. thanks. | 191 | Complaint | 0.262046 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
i do not want to purchase trip protection, why will it not let me continue? | 10,291 | Complaint | 0.243993 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
MY WIFE AND I ARE TRAVELING TOGETHER BUT ON SEGMENTS OF OUR FLIGHT WE ARE ASSIGNED DIFFERENT ROWS. CAN WE HAVE SEATS NEXT TO EACH OTHER | 5,686 | Complaint | 0.298231 | POSITIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
cost of changing flight from ZRH to FLL on 09/11/13 to 08/28/11 on reservation ###### | 702 | ChangeFlight | 0.229613 | NEGATIVE | Low | 1 | 2 | no fallback | 14 | Change Flight |
Hey ---- - I have a res for Thurs Jan 3rd from FLL to LAX. # passangers ------ is the sir name. -------------------. I never recived an email with my flight info. | 16,762 | Complaint | 0.166429 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
Please let me know that, how can I reschedule my flight to Beijing China | 608 | Complaint | 0.18234 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
How many free check in baggages can be checked in for free? | 13,800 | GeneralInquiry | 0.210565 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
Hello, I have a problem with seating on flight ----- to IAD on 5 Jan 2013. All Economy seats are fully booked. I am a Premier Silver Member - Can I be allocated an Economy-Plus seat now? -------- | 302 | Complaint | 0.317794 | POSITIVE | Medium | 1 | 1 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 16,365 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
I was charged for my bags and used my cname- MileageplanExplorer card. Who do I contact to get a refund. | 3,886 | Complaint | 0.25444 | NEGATIVE | Medium | 1 | 1 | no fallback | 3 | Complaint |
I am trying to check in for a flight tomorrow and it is not showing all 4 of the travelers, only my 2 children. the confirmation is ------ | 16,830 | Complaint | 0.217434 | NEGATIVE | Low | 2 | 3 | no fallback | 3 | Complaint |
awards miles to purchase tickets and extra miles round trip for 3 from ORD to SRQ On Apr 2 return on april 5 nonstop $190 | 1,063 | CheckFlightStatus | 0.10781 | NEGATIVE | Low | 1 | 2 | no fallback | 8 | Check Flight Status |
Hi, I just need to change my birth year in my account information (husband got it wrong). The info is for only changing name. | 15,582 | ProvideInformation | 0.141882 | NEGATIVE | Low | 2 | 2 | intent mismatch | 2 | Provide Information |
if i make a flight reservation, they say they will hold it for 3days, | 16,970 | GeneralInquiry | 0.097969 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
How many award miles do I need for a Mileageplan award ticket? | 11,957 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
What should I do if I have yet to receive my cname- Club card? | 3,910 | GeneralInquiry | 0.12887 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
Hi, I am ------- ------, my mileage number is ############. Kindly check my points. I went home to the Philippines last Christmas. Kindly check if there are some additional points in my mileage. Thank | 1,072 | GeneralInquiry | 0.159483 | POSITIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
How many award miles do I need for an upgrade to Business First for Turkish Air from JFK to IST? | 11,916 | MileageInquiry | 0.160696 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
We found three ower cords in our baggage that are not ours. What should we do? Flew yesterday from SNA - HOU - Cle | 2,662 | Complaint | 0.135548 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
Is it possible to add an additional passenger to an existing reservation? | 10,395 | GeneralInquiry | 0.154263 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
Can I carry on a single 750 ML bottle of corked wine (not opened or do I have to put that in a checked bag? | 8,274 | MileageInquiry | 0.122918 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
how can I find out if I already have a ticket - so I don't get charged twice. | 9,166 | GeneralInquiry | 0.101593 | NEGATIVE | Medium | 1 | 1 | no fallback | 1 | General Inquiry |
I need to change my flight tomorrow morning -- what is a phone number I can call w/cname- please? | 8,635 | Complaint | 0.149402 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
i would like to change my flight date today. what will be the cost? | 12,516 | Complaint | 0.158906 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
Thank you. I thought that I got 120 premier qualifying segments last year. Should I get the Global Premier Upgrade? | 15,026 | GeneralInquiry | 0.129755 | POSITIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
I just paid 89.00 to upgrade and I don't see that my seat has changed | 5,239 | Complaint | 0.188734 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 8,639 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
What happens to miles in my mileage plan account earned from a credit card if I cancel the credit card ? | 14,280 | CreditCardInquiry | 0.186947 | NEGATIVE | Low | 1 | 2 | no fallback | 6 | Credit Card Inquiry |
I don't know my mileage plan number. Can't complete the application to find it without my old number. I don't have that either. How do I get my new number? | 9,967 | Complaint | 0.151981 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
If i don't know my Mileage plan number or password how do i get it? | 8,953 | Complaint | 0.164648 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
how much do you charge for two checked bags? One a regular size and weight bag, the other will be a set of golf clubs. | 12,463 | GeneralInquiry | 0.134651 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
awards miles to purchase tickets and extra miles round trip for 3 from ORD to SRQ On Apr 2 return on april 5 nonstop $190 | 14,072 | CheckFlightStatus | 0.10781 | NEGATIVE | Low | 1 | 2 | no fallback | 8 | Check Flight Status |
How do I get economy plus seats on a cname- flight 966 to Rome from Dulles I have booked the flight for sept 2 2013 | 6,524 | Complaint | 0.156398 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
I am looking for a special fare for family emergencies, does cname- offer these? | 10,111 | GeneralInquiry | 0.116878 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
I lost my driver's license. and think it was left on plane... Friday.. | 7,956 | Other | 0.129518 | NEGATIVE | Low | 2 | 1 | no fallback | 9 | Other |
What documentation do I need to bring for children ages 4 and under? | 16,149 | GeneralInquiry | 0.152612 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
I am trying to use an e-certificate on a flight that I am booking. Where do I enter the code to receive the $100 credit? I received an email with the code. | 5,490 | GeneralInquiry | 0.137698 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
does cname- flight direct non stop to Jakarta Indonesia from any where in USA? | 226 | GeneralInquiry | 0.211008 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
How can I use award points to update a flight booked in economy? | 15,891 | GeneralInquiry | 0.137943 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
will i be able to check a stroller and car seat at the gatge | 3,820 | GeneralInquiry | 0.121176 | POSITIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
I have a credit with cname- for a flight canceled due to illness. How do I redeem this credit. I plan to travel in February. ---------------------- canceled flight PGV - SFO 12/12/2012 return 12 | 6,820 | GeneralInquiry | 0.111823 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
Can you give me the web site for a cname- airline career job online?? | 11,876 | GeneralInquiry | 0.177211 | NEGATIVE | Low | 5 | 2 | no fallback | 1 | General Inquiry |
How can I book travel for a child under a different reservation number? | 9,713 | Complaint | 0.176087 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
When flying non-rev space available, are all seat types an option if available? | 3,902 | GeneralInquiry | 0.185926 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
I am a gold status yet we were charged for the economy plus | 16,095 | Complaint | 0.20918 | POSITIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
my husband is flying out of IAH tomorrow, feb 3, to OKC. he is scheduled to leave around 1730 but wants to leave earlier because his soccer game ends around 10:30am. is there a flight leaving iah to | 15,902 | GeneralInquiry | 0.121435 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
how can I obtain a refund for changing seats? I originally paid $39 for seat20E, but switched to 7F and was charged again. | 2,147 | Complaint | 0.247069 | NEGATIVE | Medium | 2 | 1 | no fallback | 3 | Complaint |
I can't find a phone number or a contact point to request assistance for wheelchair passenger on Tuesday. I have a very tight connection timeline at San Francisco, only 1 hour and 45. Thank you for yo | 7,826 | Complaint | 0.221481 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
hi ---- needed to confirm if my fly is reserved? i did not received any confirmation | 1,048 | Complaint | 0.215888 | NEGATIVE | Low | 1 | 4 | no fallback | 3 | Complaint |
I am having trouble signing in to my account. I forgot my password (assumuing I even have one) and the System does not recognize my city of birth. | 3,912 | Complaint | 0.140279 | NEGATIVE | Medium | 2 | 1 | no fallback | 3 | Complaint |
how do i redeem miles for a trip i took before i became a member? | 14,089 | MileageInquiry | 0.195195 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
I was a cname- frequent flyer over 10 years ago. I've forgotten my log in info. Can my old account be re-opened? Thanks, ---------- | 9,007 | Complaint | 0.181677 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
If I make a flight reservation using Mileageplan miles can that reservation be modified later? | 10,106 | MileageInquiry | 0.16311 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
I have credit on a cancel flight. How do I apply to new ticket | 17,105 | GeneralInquiry | 0.113244 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
Can I purchase an ""unaccompanied minor"" add-on for my daughter's flight to the US? I have already purchased her ticket -- without this add-on. Thanks | 12,130 | Complaint | 0.222917 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
What email address can I send a complaint to regarding a past cname- flight? | 12,500 | Complaint | 0.311502 | NEGATIVE | Medium | 2 | 1 | no fallback | 3 | Complaint |
Can you pls tell me what time Flight ------ arrives from Orlando on Sunday, January 27? | 5,332 | ProvideInformation | 0.182785 | NEGATIVE | Low | 2 | 1 | no fallback | 2 | Provide Information |
I have not been able to reach the Mileage plan Service center | 5,093 | Complaint | 0.181539 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
i forgot to book my niece flight with mines now im having trouble booking her flight first class with mine | 1,222 | Complaint | 0.251913 | NEGATIVE | Medium | 2 | 2 | no fallback | 3 | Complaint |
would like assistance with bereavement flight..found flights that would work for me, would like to speak to representative about rate | 14,780 | RequestAssistance | 0.302437 | POSITIVE | Low | 2 | 1 | no fallback | 10 | Request Assistance |
Hello, I want to book the flight in july or aug, but in case if I can not fly at that time for some reason, will i get 100% refund(i pay with mileage) | 15,227 | Complaint | 0.178602 | NEGATIVE | Medium | 1 | 2 | no fallback | 3 | Complaint |
My flight from Chicago O'Hare to Tulsa has been delayed till 9 PM. Is that due to weather ir mechanical? | 6,940 | GeneralInquiry | 0.140874 | NEGATIVE | Medium | 1 | 1 | no fallback | 1 | General Inquiry |
I CHANGED MY SEAT THIS MORNING BUT IT IS NOT SHOWING UP | 10,912 | Complaint | 0.420372 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
I have booked a hotel between Jan 7 and 10 in Las Vegas on last Nov. 11 through cname-.com/hotel but fortunately couldn't find any information on this booking and how to obtain the invoice for that. | 4,583 | Complaint | 0.169223 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
Did I pay for my baggage at the time I made my reservation? | 5,508 | Complaint | 0.163796 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
can I pack a medium size cooler with meat in it (check it in) | 10,452 | RequestAssistance | 0.1792 | NEGATIVE | Low | 2 | 1 | no fallback | 10 | Request Assistance |
Hi ----! just want to know how much many bags I can checked in since I am flying an international flights. | 5,090 | Complaint | 0.182871 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
this did not help, can you please tell me how much it is tu upgrade | 7,878 | Complaint | 0.244163 | NEGATIVE | Low | 5 | 1 | no fallback | 3 | Complaint |
Do you have a bereavment fare? I need to leave Boston tomorrow going to Tel Aviv? thanks much | 6,623 | Complaint | 0.191534 | POSITIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
Sorry, but I do not find!!! please give to me a telephone number where I can talk with a human....its urgent, please.... | 9,311 | Complaint | 0.264936 | NEGATIVE | Low | 3 | 1 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 13,590 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
I have no miles on my account.I never used my miles I want to use them | 15,518 | Other | 0.170406 | NEGATIVE | Low | 1 | 1 | no fallback | 9 | Other |
Please give me a phone number so I can talk to a representative | 959 | Complaint | 0.179028 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
I use a CAPA machine at night do I need to unpack it for boarding | 13,313 | AccountAccess | 0.125608 | NEGATIVE | Low | 2 | 2 | no fallback | 13 | Account Access |
i am travelling with two children and unable to book a seat. Why? | 12,631 | GeneralInquiry | 0.147753 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
i have forgot the answer to my security question for my mileage acct is there a different way to get my password for my acct? | 3,331 | Complaint | 0.230041 | NEGATIVE | Low | 1 | 4 | no fallback | 3 | Complaint |
What happens if I am sick the day of departure and cannot fly? | 13,299 | GeneralInquiry | 0.138981 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
Hello, I am trying to find out if I have a mileage plan card, how do I found out? | 5,030 | MileageInquiry | 0.160665 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
We would like to travel on --, ORD to MIA, then on to St Kitts. What airlines fly from MIA to St Kitts? | 5,571 | Other | 0.162027 | NEGATIVE | Low | 2 | 1 | no fallback | 9 | Other |
Can I use my frequent flier miles to upgrade to first or business class? | 15,735 | UpgradeRequest | 0.20803 | NEGATIVE | Low | 2 | 2 | no fallback | 11 | Upgrade Request |
hello - my mailing address is not being accepted as valid - can you help? it has been valid now for 4 years... | 3,423 | Complaint | 0.365307 | NEGATIVE | Low | 3 | 1 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 15,700 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
Hi, my wife is travelling tonight from Brazil to Indianapolis, and needs weelchair assistance, how can I have that set for her ? | 2,657 | Complaint | 0.131667 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
can premier level miles/segments be earned for a calendar year up to Feb.28 of the following year, like they used to? | 99 | MileageInquiry | 0.154334 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
What days of the week do you fly to Bombay, India and vice versa? | 16,904 | GeneralInquiry | 0.146883 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
Hi..I have a one pass miles that I never used and how do i go about seeing if I can use these miles for a free ticket to florida? | 3,017 | GeneralInquiry | 0.141913 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
Good Morning, I have a general question about baggage, we are flying into Abaco in a few weeks and was wondering if we bring down Frozen vacuum packs of meat in a softside cooler , do we need to check | 12,580 | GeneralInquiry | 0.60517 | NEGATIVE | Low | 1 | 3 | no fallback | 1 | General Inquiry |
Are there discounted tickets for family trying to get to dying family members? | 9,404 | GeneralInquiry | 0.155038 | NEGATIVE | High | 2 | 2 | no fallback | 1 | General Inquiry |
Can we transfer our cname------ one pass miles to cname- Miles program? | 13,445 | GeneralInquiry | 0.150077 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
can i book a reward ticket and a pay ticket on the same confirmation | 4,795 | GeneralInquiry | 0.108266 | NEGATIVE | Low | 1 | 3 | no fallback | 1 | General Inquiry |
HI there, My name is ----------- and I have a flight this afternoon from SFO to MSY. I am not able to find my confirmation number (printout of my itinerary) and flight information for my flight out | 10,830 | GeneralInquiry | 0.192009 | NEGATIVE | Low | 1 | 5 | no fallback | 1 | General Inquiry |
I recently took a trip to Portland with my wife on cname- and my flights were not added to my Mileage account | 6,462 | Complaint | 0.209066 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 1,652 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
so i can see the flights without change my reservation even ? | 14,207 | Complaint | 0.215761 | POSITIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
Are there any direct flights from Newark to puerto plata Dominican republic on Monday aug 12th? | 14,249 | GeneralInquiry | 0.163439 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
I am trying to book a cname- Flight from Phoenix to Dubai DXB on March 27 and a flight from Dubai to Saipan SPN April 5, 2013. Is it possible to fly from DXB to SPN on cname-? | 13,514 | GeneralInquiry | 0.155673 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
hi ---- I need help getting past flights on my mileage plan account we just established | 11,082 | Complaint | 0.194296 | NEGATIVE | Low | 4 | 2 | no fallback | 3 | Complaint |
are bevarges free or do we have to pay for that as well | 12,588 | GeneralInquiry | 0.167312 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
Subsets and Splits