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|---|---|---|---|---|---|---|---|---|---|---|
How come when I book through cname-, there are no mileage rewards? | 13,888 | Complaint | 0.395612 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
how many checked bags are you allowed in domestic flights in first class | 7,730 | ProvideInformation | 0.125459 | NEGATIVE | Low | 1 | 1 | no fallback | 2 | Provide Information |
how long do i have to use my ticket if i need to change the dates | 8,944 | ProvideInformation | 0.100209 | NEGATIVE | Low | 2 | 1 | no fallback | 2 | Provide Information |
How do I hold a Mileageplan reservation for 24hrs while I'm arranging the rest of my trip? | 8,013 | RequestAssistance | 0.135092 | NEGATIVE | Low | 1 | 2 | no fallback | 10 | Request Assistance |
I was making a reservation using miles and somehow clicked on something midway and did not finish--how can I find it? | 7,900 | Complaint | 0.154815 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
what are the charges to cancel a flight booked with reward miles? | 4,738 | MileageInquiry | 0.15513 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
How do I find my ticket # for an already traveled flight? | 7,961 | RequestAssistance | 0.146981 | NEGATIVE | Low | 1 | 1 | no fallback | 10 | Request Assistance |
I was looking to see where my 30,000 points are for spending my 1st 1000.00 | 10,143 | CreditCardInquiry | 0.171554 | NEGATIVE | Low | 2 | 2 | no fallback | 6 | Credit Card Inquiry |
I just made reservations for my son, ------, ------------. I forgot to put one bag to be checked on the ticket (so that he doesn't have to worry about paying to check his bag when he arrives). Help! | 879 | RequestAssistance | 0.194887 | NEGATIVE | Low | 3 | 2 | no fallback | 10 | Request Assistance |
I only see part of my question above. Did you get the entire question? | 5,466 | Other | 0.226821 | NEGATIVE | Low | 2 | 3 | no fallback | 9 | Other |
Hello Happy New, How do I change my security question, because I forgot my password | 5,913 | RequestAssistance | 0.201642 | NEGATIVE | Low | 2 | 5 | no fallback | 10 | Request Assistance |
Hi ---- I lost my passport, so how can I cancel my flight? | 5,820 | Complaint | 0.292113 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
As you can see from the enclosed mail below, we have ordered a trip on your flight to Governor?s Harbour , Bahamas for 5 persons. The youngest kid Magnus Lerdal is not coming with us to Bahams so we | 4 | GeneralInquiry | 0.096674 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
how can I purchase premier access after I booked my flight? I am expensing the flight and needed the charge for premier access to be separate so I didn't select it before. | 3,515 | Complaint | 0.196793 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
I want to purchase 2 tickets from CMH toCHs 4/10 return 4/11 would like to select bulk head seats or exit row but it will not allow me to on line | 6,615 | Complaint | 0.21914 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
Hi, I'm trying to check in for tomorrow's flight, but the confirmation number doesn't seem to work. | 3,589 | Complaint | 0.180527 | NEGATIVE | Low | 2 | 3 | no fallback | 3 | Complaint |
flying to LAX with my points. I want to book a hotel with my points. | 16,129 | CheckFlightStatus | 0.166437 | NEGATIVE | Low | 2 | 2 | no fallback | 8 | Check Flight Status |
ARE THERE ANY R-CLASS SEATS AVAILABLE ON ANY cname- ROUTE TO ANYWHERE IN EUROPE IN THE MONTHS OF MAY OR JUNE, 2013? | 12,054 | GeneralInquiry | 0.172573 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
My printout of my flights do not show what terminal letters or numbers I arrive at and depart from, I am trying to get that info. | 2,951 | GeneralInquiry | 0.136855 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
when will my dec 28 travel on USAIR be posted to my account so I achieve the 50K level for 2013? | 14,699 | AccountAccess | 0.146312 | NEGATIVE | Low | 2 | 2 | no fallback | 13 | Account Access |
Can I cancel a reservation for myself and then use those funds to make a reservation for my daughter? | 4,450 | Complaint | 0.112737 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
HOW COULD I CONTACT A MANAGER OR CHEIF SUPERVISR OF THIS GRAND RESPABLE FIRM !!!!???? REF:####################,MILEAGE + # ########.THIS HAS BEEN WITH YOU FOR OVER 6 MONTHS! SHOW SONE SIGN OF LIFE AND | 14,459 | Complaint | 0.335442 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
Do I have to include my middle name when I book online flight? | 5,374 | Complaint | 0.16699 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
How do i gain eligibility to to use miles for Digital Media Awards at this time? | 11,101 | MileageInquiry | 0.236592 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
For some reason I am not being allowed to Check in for Flight ### from SF to LAX. It is saying it is for another airline but that is not correct. Confirmation number is ------ | 16,170 | Complaint | 0.194678 | NEGATIVE | Low | 2 | 4 | no fallback | 3 | Complaint |
When I booked my flight I selected seats near the front at an extra charge. But they are not on my itinerary. | 8,445 | Other | 0.096494 | NEGATIVE | Low | 2 | 2 | no fallback | 9 | Other |
My baggage has been lost for 32 hours now. I have called the 800# plus have gone online. All I have gotten is ""still tracking"". Will I be compensated for items I have had to purchase and will I receiv | 16,439 | Complaint | 0.139044 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
If I book a flight online, do I have 24 hours to make changes without paying an upfront fee? | 7,387 | GeneralInquiry | 0.141729 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
If the lay over its taking over night from 9pm and the next flight it's 10 pm do we get the hotel to stay | 7,222 | GeneralInquiry | 0.132131 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
how do I use credit from a canceled flight to book a new flight reservation | 1,151 | CreditCardInquiry | 0.146824 | NEGATIVE | Low | 1 | 2 | no fallback | 6 | Credit Card Inquiry |
so i ned to complete the entire booking and then go back? i hsave no confirmation # yet | 12,658 | Complaint | 0.136229 | NEGATIVE | Low | 2 | 4 | no fallback | 3 | Complaint |
Hello, Is flight from Mumbai number 49 is leaving on time today? | 575 | GeneralInquiry | 0.203891 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
Just purchased tickets (round trip) MAF to IAH - IAH to MAF. It appears that two different credit cards were charged for these flights. please check and confirm that only one credit card was charged | 4,364 | Complaint | 0.173958 | NEGATIVE | Low | 1 | 3 | no fallback | 3 | Complaint |
i would like to know about past mileage credits that i don't see on my account | 13,258 | Complaint | 0.167419 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 4,742 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
Hello I am trying to book tickets from WASshington Dulles or Reagan National to Austin for January 2nd and with return on January 4th. My grand mother died yesterday in Austin. | 856 | GeneralInquiry | 0.113022 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
how can I obtain a refund for changing seats? I originally paid $39 for seat20E, but switched to 7F and was charged again. | 11,371 | Complaint | 0.247069 | NEGATIVE | Medium | 2 | 2 | no fallback | 3 | Complaint |
Planning a trip to Italy anywhere from end of april to early june for 10 days. We are flexibe. Want non-stop to either Milan or Rome. Ideal situation would be fly into either Milan or Rome and fly o | 12,169 | GeneralInquiry | 0.132341 | POSITIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
Did the number of miles for a round trip saver ticket increase | 6,844 | GeneralInquiry | 0.124094 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
how do i find out how much money i save in a one way saver award? | 14,455 | GeneralInquiry | 0.140594 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
i need to have a previous flight added to my reward plan | 14,737 | CreditCardInquiry | 0.108184 | NEGATIVE | Low | 2 | 2 | no fallback | 6 | Credit Card Inquiry |
How do I find out if an E-Certificate from 2010 is still valid? | 10,318 | GeneralInquiry | 0.16811 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
my passport has my full middle name on it. How do I make sure my reservation has it? | 7,544 | Complaint | 0.143524 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
can i make reservations over the phone i am having trouble doing it online | 6,927 | Complaint | 0.182802 | NEGATIVE | Medium | 1 | 2 | no fallback | 3 | Complaint |
Is there a real person that I can get an answer from. This is a request outside of the ""rules"" | 10,123 | Other | 0.465289 | NEGATIVE | Low | 2 | 2 | no fallback | 9 | Other |
I've booked an award ticket to Kathmandu Feb 26. I notice on two legs of the trip (not cname- leg) reservation says ""no meal."" Can this be true for a business class ticket? | 12,095 | GeneralInquiry | 0.12972 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
I want to buy 3 tickets to Europe using my miles but only have enough to buy 2 tickets. I want to buy the third ticket with $ but want to make sure I can get the same flights. How can I go about doi | 5,092 | GeneralInquiry | 0.162383 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
i need to know about military fare prices for one way tickets from San Diego to Austin or San Antonio on 1/27/13 and 1/28/13 | 9,130 | GeneralInquiry | 0.145997 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
Hello? No mileage credit for our flight IAD-Budapest on September 7 and 8, 2012. cname- just says Austrian doesn?t want to do it and we bought our tickets through cname-!!! | 7,585 | Complaint | 0.241634 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 13,369 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
I am trying to upgrade seat to row 10 window seat, I cannot input the info to do so.Confirm No. ------ | 2,827 | UpgradeRequest | 0.269343 | NEGATIVE | Low | 2 | 3 | no fallback | 11 | Upgrade Request |
hi, I have a question, can I buy a tix using my mileage point, and another tix for my 10-yr old kid separately using cash? | 13,639 | GeneralInquiry | 0.142367 | NEGATIVE | Low | 1 | 5 | no fallback | 1 | General Inquiry |
How can I get cname- to fix their mistake without charging me extra money for it? | 5,377 | Complaint | 0.190431 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
I was about to rent a car, but the data keeps showing the renter is under 65, and I am 65. | 13,655 | GeneralInquiry | 0.119466 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
How much will it cost to change the passenger for an existing reservation? | 8,949 | GeneralInquiry | 0.15403 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
I had a horrible experience with cname- with two cancelled flights and a loss night in Australia and lack of sleep. How do I get compensated? | 3,412 | CancelFlight | 0.461528 | NEGATIVE | Medium | 2 | 1 | no fallback | 5 | Cancel Flight |
Your seating chart for the Airbus A320 doesn't show several rows of seats. It shows 1-3; 7, 8, 10, 11; and 20-37. What happened to rows 4-6, 9, and 12-19? | 6,549 | Complaint | 0.204749 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
i have my flight ------ from NJ to San Jose Costarica on 25th i want to reschedule it for 20th | 7,905 | Complaint | 0.201419 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
I think my mileage plan account might be expired. Can I renew it? | 9,675 | GeneralInquiry | 0.165385 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
I was told i can use choice miles to meet my mieage requirement. how many choice miles per elite mile? | 11,846 | MileageInquiry | 0.169914 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
Hi ----.30000 bonus miles do I have to spend only for cname- Airlines ticket or for any merchandise ,like reward program online? | 14,542 | MileageInquiry | 0.146796 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
The reservation I'm trying to make using mileage plan is round trip IAD to BOSton Logan . How many miles per ticket ? | 2,296 | MileageInquiry | 0.134285 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
I tried to get credit for flights taken in JUne 2012 and was unable to do it since the message back was I can get credit for only 6 months but your site states 12 months | 6,911 | Complaint | 0.217274 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
Is it possible to add an additional passenger to an existing reservation? | 538 | GeneralInquiry | 0.154263 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
How many award miles do I need for a Mileageplan award ticket? | 3,267 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
on this page they bask for old pin i dont no it | 6,726 | Complaint | 0.12358 | NEGATIVE | Low | 1 | 3 | no fallback | 3 | Complaint |
check in time for a RDU to IAD flight conecting to an international flight to europe? | 6,520 | GeneralInquiry | 0.128703 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
do I need a mileage plan account to open a club membership? | 8,141 | MileageInquiry | 0.173037 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
How I do get credit for a flight I have already flown? | 8,278 | Complaint | 0.197406 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
How can my wife be recognized as a user on the mileage account? | 13,865 | Complaint | 0.191941 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
I'd like to put my reservation for award travel on hold for 24hrs. How do I do that? | 8,496 | GeneralInquiry | 0.119262 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
i need to know if i can change my sit so my father csn hsve more space between sits to strech his leg | 9,053 | Complaint | 0.175596 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 12,572 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
This is my first time to fly at 80 years of age. I would like to know if my seat is by a window 23B/5d 5D/10d. Thank you | 787 | ProvideInformation | 0.113705 | POSITIVE | Low | 1 | 1 | no fallback | 2 | Provide Information |
My question is this I have received my mileageplan Club card and want to sign in to my account, I have no idea what my account number or how sign up and establish a pin number. I will assume I have a | 13,580 | MileageInquiry | 0.172455 | NEGATIVE | Low | 2 | 4 | no fallback | 4 | Mileage Inquiry |
Hi i need to change my PIN, I do not know my pin # | 1,413 | Complaint | 0.342626 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
is it better to buy the insurance incase my flight gets cancelled | 11,929 | GeneralInquiry | 0.166949 | NEGATIVE | Medium | 1 | 1 | no fallback | 1 | General Inquiry |
ia mtrying to book a award flight . I choose the flights .. all is fine and by the end after I try to pay and it says one of the flights is not available . | 155 | Complaint | 0.144825 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
i am trying to pay with a canceled ticket no ################ | 8,763 | Complaint | 0.264252 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
i am being told that pets are not allowed on my flight??? | 3,473 | Complaint | 0.349192 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
Does the passenger need tosit in a row with an extra oxygen mask when traveling with a baby? | 1,691 | GeneralInquiry | 0.13421 | NEGATIVE | Low | 1 | 5 | no fallback | 1 | General Inquiry |
How many checked bags can military personal check in without any charge? | 12,296 | GeneralInquiry | 0.131324 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
I am unable to find as last name and cofirmation do not seem to match please help | 4,610 | RequestAssistance | 0.256214 | NEGATIVE | Low | 5 | 1 | no fallback | 10 | Request Assistance |
are bevarges free or do we have to pay for that as well | 8,391 | GeneralInquiry | 0.167312 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
Can I use my Mileageplan to fly for bereavement to South Bend, Indiana? | 14,247 | MileageInquiry | 0.124578 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
I do not know where my ticket receipt or boarding pass is. | 4,459 | Complaint | 0.150041 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
can i pre pay a bag fee one week before my flight | 3,194 | GeneralInquiry | 0.114472 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
can you look up who has the mileage plan number of ------ | 2,350 | GeneralInquiry | 0.14516 | POSITIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
Why I cannot select my name and my wife name as two travellers | 6,040 | Complaint | 0.382482 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
How can I get cname- to fix their mistake without charging me extra money for it? | 570 | Complaint | 0.190431 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
i have just been assigned a cbp trusted traveler membership number. how can i update existing reservations with the known travelerid? | 7,640 | Complaint | 0.156108 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
Hi ---- - I am going from Seattle, WA to San Jose, Costa Rica on April 15, 2013 and returning April 24, 2013. My friends made reservations yesterday on cname- departing flight 1129 through Houston (f | 6,779 | GeneralInquiry | 0.088147 | POSITIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
if I am eligible for a complimentary premier upgrade which I am on my next flight , do I have to pay extra for it? | 2,271 | GeneralInquiry | 0.15078 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
Hi ----, we've missed our flight because we can't find a driver's liscence, what can we do? | 11,455 | Complaint | 0.223444 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
Hi me and my wife are going from dsm to bro tomorrow leaving at 6am in Houston we only have a 30min change time do we have to change concourses Thanks ----- | 9,277 | Complaint | 0.200226 | POSITIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
what is the fee for checked baggage if i am a mileage plan explorer card holder | 3,860 | MileageInquiry | 0.153002 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
I purchased a ticket for my son. While the itinerary states that I will earn 797 mileageplan miles, my mileage plan number does not show on the summary statement. Can you confirm I will be earning t | 3,793 | MileageInquiry | 0.116251 | NEGATIVE | Low | 1 | 3 | no fallback | 4 | Mileage Inquiry |
HI ----, I'm ready to book our flights from New Orleans (thru Houston) on May 6th at 3:15 p.m. and I don't see where I can click to purchase. The seats available are reserved for Premiere passsengers | 17,107 | Complaint | 0.186654 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
hello, for my ticket reschedling, may i come to your local office in southern calfornia please? | 7,028 | Complaint | 0.191154 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
How many mileage points do I need to travel from Chicago to Orlando, Fl? | 3,437 | MileageInquiry | 0.149012 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
Subsets and Splits