index
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4.2k
| dialogue_id
stringlengths 1
12
| turn_id
stringlengths 16
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stringclasses 1
value | utterance
stringlengths 5
1.32k
| dialogue_acts
stringclasses 2
values | intents
stringclasses 82
values | industry
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|---|---|---|---|---|---|---|---|
800 | banking_0517 | banking_0517_001 | Customer | Hi, Robert. My name is Sarah Thomas. I'm calling because I had some problems recently. My account was closed because of fraudulent actions. I don't know, but I need to open a new one. | ['InformIntent'] | OpenBankingAccount | banking |
801 | banking_0519 | banking_0519_012 | Customer | OK. well, I'm over here at twelve twelve North Shore Lane. is there a branch near here? | ['InformIntent'] | FindBranch | banking |
802 | banking_0519 | banking_0519_014 | Customer | Oh, shoot. I'm on my lunch hour. Is there a. What are your hours? | ['InformIntent'] | GetBranchHours | banking |
803 | banking_0520 | banking_0520_001 | Customer | Hi, Jim. My name is Sally. And I'm just trying to figure out where there's an ATM that's fairly close to my house. | ['InformIntent'] | FindATM | banking |
804 | banking_0520 | banking_0520_037 | Customer | OK. All right. Well, that's good to know. And I have a question. In case I don't remember what you've said, or if I'm gonna meet somebody at a location that's not by my house, How can I find a list of your ATMs? There has to be a list somewhere of locations. | ['InformIntent'] | FindATM | banking |
805 | banking_0521 | banking_0521_011 | Customer | Well, something on here has been pulled out for fifty-six dollars and seven cents and I can't quite understand what it's for. It's it's got A C Q S. I guess that's a store name or or something. and I didn't I didn't buy anything so and I don't know. maybe my wife bought something and I. It just looks weird to me. | [] | DisputeCharge | banking |
806 | banking_0522 | banking_0522_069 | Customer | Oh, OK. That's a working day. do you have a particular time where I could just got to the, any of your branches and get it? | ['InformIntent'] | GetBranchHours | banking |
807 | banking_0523 | banking_0523_006 | Customer | I'm just switching apartments and I guess I gotta update my address? | ['InformIntent'] | UpdateStreetAddress | banking |
808 | banking_0524 | banking_0524_001 | Customer | yes. I'm calling today cuz I need to dispute a transaction on my account. | ['InformIntent'] | DisputeCharge | banking |
809 | banking_0525 | banking_0525_001 | Customer | Yeah, hi. I'm calling in, I've received this letter in the mail and it says that I can pay my credit payment online. or over the phone and just transfer the I, I don't know what it, I just don't know what it was talking about. And I just need someone to help explain it to me. | ['InformIntent'] | ExternalWireTransfer | banking |
810 | banking_0525 | banking_0525_005 | Customer | well yeah, if I could just go ahead and make the payment now, that'd be perfect. And then I can just do the online account for next time. | ['InformIntent'] | InternalFundsTransfer | banking |
811 | banking_0526 | banking_0526_005 | Customer | You know, Intel? maybe it's like along the same branch. Anyway, I am sorry, that was off subject. I got this letter and I'm trying to get money into another account. But I don't know how I'm supposed to do that because I don't have a branch near me. And it's like too much for my ATM. I. I don't know and I. And my mobile app's not working, so. | ['InformIntent'] | InternalFundsTransfer | banking |
812 | banking_0526 | banking_0526_019 | Customer | Also, I'm wondering can you look up locations of banks? Like is Bank in Florida? Or or Texas maybe? Or even Arizona? Am I allowed to to get those addresses from you just so I know exactly where I need to go? Or if I need to like do all my banking online from there? Like what is the process of moving? Do I need to register at a new bank? Like I. I'm just trying to figure out where to go from here. | ['InformIntent'] | FindBranch | banking |
813 | banking_0527 | banking_0527_001 | Customer | This is Jennifer Johnston. I wanna know how I can put some money into my sister's account. | ['InformIntent'] | InternalFundsTransfer | banking |
814 | banking_0528 | banking_0528_001 | Customer | Hi Bernard, my name is Karen Brown. I would like to dispute a transaction. | ['InformIntent'] | DisputeCharge | banking |
815 | banking_0529 | banking_0529_001 | Customer | Hi I'd like to update my phone number on my account. I'm just slow. I could you could help me? | ['InformIntent'] | UpdatePhoneNumber | banking |
816 | banking_0529 | banking_0529_005 | Customer | Where is the bank located here? | ['InformIntent'] | FindBranch | banking |
817 | banking_0529 | banking_0529_007 | Customer | Do they have any ATMs too? | ['InformIntent'] | FindATM | banking |
818 | banking_0529 | banking_0529_055 | Customer | Is there parking at the downtown bank? | ['InformIntent'] | GetBranchInfo | banking |
819 | banking_0530 | banking_0530_001 | Customer | yes hi my name is Jim. is when I call in do are your hours on the call-in is that like seven to seven or what are your call-in hours? | ['InformIntent'] | GetBranchHours | banking |
820 | banking_0530 | banking_0530_003 | Customer | OK. All right. Yeah. I I was just kinda curious. I'm really looking to find a branch near my home. | ['InformIntent'] | FindBranch | banking |
821 | banking_0530 | banking_0530_007 | Customer | OK. So that's. I need a yeah I was looking for the branch. So thank you. I got that as location. I'll check that out tomorrow. I also have I have I think my card my credit card was stolen. that I hold with your bank. Anyway I can't find it. | [] | ReportLostStolenCard | banking |
822 | banking_0532 | banking_0532_003 | Customer | I'd like to I've never done this before but I'd like to do a wire transfer. | ['InformIntent'] | ExternalWireTransfer | banking |
823 | banking_0532 | banking_0532_028 | Customer | Could you tell me what is I'm transferring I want to transfer a thousand dollars. Could you tell me what the balance of my checking account is before the transfer? | ['InformIntent'] | CheckAccountBalance | banking |
824 | banking_0533 | banking_0533_001 | Customer | Hi Daisy my name is Hank. I called earlier but it was way too loud in the pub and I couldn't hear a thing the previous agent was saying. I I need to update some information on my account. My phone number to be exact. | ['InformIntent'] | UpdateStreetAddress | banking |
825 | banking_0533 | banking_0533_025 | Customer | no but I do have a question, could you tell me the address of the closest branch to me? | ['InformIntent'] | FindBranch | banking |
826 | banking_0533 | banking_0533_031 | Customer | Are the hours listed there? | ['InformIntent'] | GetBranchHours | banking |
827 | banking_0535 | banking_0535_002 | Customer | Hi, Susan. this is Justine and I need to do a wire transfer to another company. To a company that I don't know if they're your customer or not but, I need to do a wire transfer. | ['InformIntent'] | ExternalWireTransfer | banking |
828 | banking_0537 | banking_0537_001 | Customer | Hello this is Peter Davis. I lost my credit card last night. | ['InformIntent'] | ReportLostStolenCard | banking |
829 | banking_0537 | banking_0537_017 | Customer | What is the interest rate that I have on the card? | ['InformIntent'] | CheckAccountInterestRate | banking |
830 | banking_0538 | banking_0538_001 | Customer | Hello, good afternoon Lucas. My name is Karen Albert And I would like to open an account with your bank. Kindly confirm the information required to do so. | ['InformIntent'] | OpenBankingAccount | banking |
831 | banking_0538 | banking_0538_025 | Customer | No that would not be all. I have se~. Viewed and signed the consent form. I have forwarded it to you. I would also love to do a bank transfer with the recently opened account. Please is that possible? | ['InformIntent'] | ExternalWireTransfer | banking |
832 | banking_0538 | banking_0538_027 | Customer | Yes that's fine. I'm already doing a transfer from my PayPal account to the to the new open account number. And I'm hopeful you'll get to credit a lot in the next thirty seconds. Then how long does it take for you to transfer from my account to an HSBC account? | ['InformIntent'] | AskAboutTransferTime | banking |
833 | banking_0539 | banking_0539_009 | Customer | I wanted to wire some money to a relative. Is that possible? | ['InformIntent'] | ExternalWireTransfer | banking |
834 | banking_0539 | banking_0539_036 | Customer | And did you want a update on my email? | [] | UpdateEmail | banking |
835 | banking_0540 | banking_0540_011 | Customer | Oh, no. Not with traffic the way it is midtown. hey what's the nearest branch? | ['InformIntent'] | FindBranch | banking |
836 | banking_0540 | banking_0540_017 | Customer | no, no. That's fine. That's fine. how late are you guys open till? | ['InformIntent'] | GetBranchHours | banking |
837 | banking_0541 | banking_0541_001 | Customer | Hi. I would like to transfer money from my checking to my son's checking, please. | ['InformIntent'] | InternalFundsTransfer | banking |
838 | banking_0541 | banking_0541_060 | Customer | yes. And you said how long would the transfer take? | ['InformIntent'] | AskAboutTransferTime | banking |
839 | banking_0542 | banking_0542_021 | Customer | Yes, I would like to do a wire transfer to pay a bill. | ['InformIntent'] | ExternalWireTransfer | banking |
840 | banking_0543 | banking_0543_001 | Customer | yeah, I just got a notice in the mail saying something is wrong with my account. I don't know why this sort of thing always always happen to me. can you please help me with this? | ['InformIntent'] | ReportNotice | banking |
841 | banking_0544 | banking_0544_001 | Customer | Hi, yes ma'am I'm calling because cause I need to update some of my personal information. | ['InformIntent'] | UpdateEmail | banking |
842 | banking_0544 | banking_0544_035 | Customer | is is there any way that I can set up online banking and do this my self in the future without having to go | ['InformIntent'] | SetUpOnlineBanking | banking |
843 | banking_0544 | banking_0544_039 | Customer | Come to think of it, I'm sorry I gave you the wrong phone number earlier. Can I update it to a new one? | ['InformIntent'] | UpdatePhoneNumber | banking |
844 | banking_0545 | banking_0545_020 | Customer | sure. while I'm at it, would you mind if I check the balance of my checking account since I'm about to spend a whole lot of money? I actually lost this bet with my friend that Andrew. Andrew Custimore was going to win the boxing tournament, right? And it turns out, Mr. Custimore lost against Muhammad Bali. And so anyway, the since I'm the loser, I have to buy him a a nice steak dinner. So but anyway, I I'm I'm rambling. Sorry about that. | ['InformIntent'] | CheckAccountBalance | banking |
845 | banking_0547 | banking_0547_011 | Customer | seven five three Dogwood Street, Phoenix, Arizona eight five oh oh three. that's the address I gave you, but I'd like to correct it if I may. And it's not Dogwood Street. It's Dogwood Road. | [] | UpdateStreetAddress | banking |
846 | banking_0549 | banking_0549_001 | Customer | Yes I need to figure out how to open a new account. | ['InformIntent'] | OpenBankingAccount | banking |
847 | banking_0549 | banking_0549_046 | Customer | Well I also have a problem with my savings account. There's a charge on it that I don't recognize and I need to figure out what it was. | ['InformIntent'] | DisputeCharge | banking |
848 | banking_0549 | banking_0549_062 | Customer | OK. Can I go ahead and transfer the money out of my savings to the checking? | ['InformIntent'] | InternalFundsTransfer | banking |
849 | banking_0549 | banking_0549_076 | Customer | Sounds good. Can I go ahead and order a box of checks or do I need to wait for it to be open? | ['InformIntent'] | OrderChecks | banking |
850 | banking_0550 | banking_0550_003 | Customer | Oh, I'm doing just fine. Thank you very much. The reason that I'm calling, my sister, she has been out of work. So, I was going to see if it would be possible for me to send some money from my checking account over to hers? She actually also banks with Intellibank, | ['InformIntent'] | InternalFundsTransfer | banking |
851 | banking_0551 | banking_0551_001 | Customer | Hello Jannah. I'm calling to check my account balance please. My sister was in town last week for her birthday and I think I may have written down the amount of her birthday gift wrong. I just want to make sure I have my account balance properly. | ['InformIntent'] | CheckAccountBalance | banking |
852 | banking_0551 | banking_0551_033 | Customer | OK and I could also could you also check the balance on my savings? | ['InformIntent'] | CheckAccountBalance | banking |
853 | banking_0552 | banking_0552_001 | Customer | yes. I have a problem with my Intel bank account. I would like to talk to someone in person about that please. | ['InformIntent'] | FindBranch | banking |
854 | banking_0553 | banking_0553_030 | Customer | is there? you know, it's already four fifty-five. It's Friday and I have plans tomorrow is there another branch that's gonna be open past two on Saturday or is that all the hours in this area? | ['InformIntent'] | GetBranchHours | banking |
855 | banking_0554 | banking_0554_001 | Customer | Yes. My name is mister Johnson and I'm trying to figure out a charge on my account that I don't know if I actually, I did it or authorized it. | ['InformIntent'] | DisputeCharge | banking |
856 | banking_0555 | banking_0555_001 | Customer | Yes, can you tell me where an ATM is near me? | ['InformIntent'] | FindATM | banking |
857 | banking_0555 | banking_0555_037 | Customer | Yes, can you tell me the limit that I can take out of the ATM? | ['InformIntent'] | GetWithdrawalLimit | banking |
858 | banking_0556 | banking_0556_010 | Customer | Yes I I have a disputes transaction. | [] | DisputeCharge | banking |
859 | banking_0557 | banking_0557_016 | Customer | I wanted to know how much I had in my account, balance. | ['InformIntent'] | CheckAccountBalance | banking |
860 | banking_0557 | banking_0557_033 | Customer | Yes. What about setting up another account? | ['InformIntent'] | OpenBankingAccount | banking |
861 | banking_0558 | banking_0558_003 | Customer | Well, I was doing great actually, until the mail came. And I got my credit card statement in the mail, and I was looking it over. And there's a charge on here that I did not make. | ['InformIntent'] | DisputeCharge | banking |
862 | banking_0559 | banking_0559_001 | Customer | yes, I'm calling you back. I called earlier. I got that information that I needed to update. | [] | UpdatePhoneNumber | banking |
863 | banking_0560 | banking_0560_003 | Customer | OK. so last night me and my friends. We were coming out of the club. And we were going to my car in the parking lot and we were robbed at gun point. the the the person stole my wallet and got my credit card and and I I I even they took the keys. They didn't take my car but they took my key. Like I'm I'm just a mess. I don't know what to do right now. | [] | ReportLostStolenCard | banking |
864 | banking_0561 | banking_0561_001 | Customer | yeah, I'd like to close my account and transfer the money from the closed account to another one. | ['InformIntent'] | CloseBankAccount | banking |
865 | banking_0562 | banking_0562_003 | Customer | I'm doing great. I've been outside enjoying this weather most of the day. My name is Kim. I I actually am calling to dispute a charge on my account. on my checking account please. | ['InformIntent'] | DisputeCharge | banking |
866 | banking_0562 | banking_0562_051 | Customer | yes. I just wanted the account balance. For the checking | ['InformIntent'] | CheckAccountBalance | banking |
867 | banking_0563 | banking_0563_001 | Customer | yeah, I think I would like to check the balance of my checking account. | ['InformIntent'] | CheckAccountBalance | banking |
868 | banking_0563 | banking_0563_045 | Customer | can you tell me what hours and days that most branches are open? | ['InformIntent'] | GetBranchHours | banking |
869 | banking_0564 | banking_0564_007 | Customer | All right. I need to make a transfer from my savings to my checking. | ['InformIntent'] | InternalFundsTransfer | banking |
870 | banking_0565 | banking_0565_041 | Customer | yeah what time does the branch close? | ['InformIntent'] | GetBranchHours | banking |
871 | banking_0567 | banking_0567_003 | Customer | I would like to transfer some money from my savings into my checking account. I'm gonna take out my girlfriend. For fun night out. | ['InformIntent'] | InternalFundsTransfer | banking |
872 | banking_0567 | banking_0567_018 | Customer | Yes. Would you mind telling me real quick, what the what y'all the hours are for the Intelligence Bank? | ['InformIntent'] | GetBranchHours | banking |
873 | banking_0568 | banking_0568_025 | Customer | Yes, please. And do these ATM locations accept cash deposits? As well? | ['InformIntent'] | AskAboutCashDeposits | banking |
874 | banking_0570 | banking_0570_013 | Customer | well first I want to update my email information on my account. | ['InformIntent'] | UpdateEmail | banking |
875 | banking_0570 | banking_0570_028 | Customer | I I wanna know the nearest branch location near me. | ['InformIntent'] | FindBranch | banking |
876 | banking_0572 | banking_0572_001 | Customer | Hi Alexis. I have trouble today. And I need to change my address. | ['InformIntent'] | UpdateStreetAddress | banking |
877 | banking_0573 | banking_0573_008 | Customer | Exactly. I have a problem transferring. | [] | ExternalWireTransfer | banking |
878 | banking_0573 | banking_0573_014 | Customer | Wow, wow wow. So so what can be done? Could you help me with it? I need to do this transfer. It's very important. | [] | InternalFundsTransfer | banking |
879 | banking_0573 | banking_0573_019 | Customer | Yeah that will fine because I know that the checkings account. I don't have enough to do that transaction. So if that can be done that'd be wonderful. Could you help me with it? | ['InformIntent'] | InternalFundsTransfer | banking |
880 | banking_0573 | banking_0573_047 | Customer | How about the checkings account now, what do I have in it? | ['InformIntent'] | CheckAccountBalance | banking |
881 | banking_0574 | banking_0574_001 | Customer | Yeah, I need to find a new branch to bank at. | ['InformIntent'] | FindBranch | banking |
882 | banking_0574 | banking_0574_035 | Customer | OK, that's actually a lot closer. can you tell me, does it have a drive through? | ['InformIntent'] | GetBranchInfo | banking |
883 | banking_0575 | banking_0575_056 | Customer | Yes. Can I update my personal information? | ['InformIntent'] | UpdateEmail | banking |
884 | banking_0576 | banking_0576_005 | Customer | I could do that but I was actually hoping I could transfer money from my wife's account. I want her to pick a tire up on her way home from work so, just so I could swap it out. | ['InformIntent'] | InternalFundsTransfer | banking |
885 | banking_0577 | banking_0577_005 | Customer | we need to transfer some money internationally. | ['InformIntent'] | ExternalWireTransfer | banking |
886 | banking_0577 | banking_0577_075 | Customer | No. Actually can you let me know please give me the balance of on my checking account? | ['InformIntent'] | CheckAccountBalance | banking |
887 | banking_0578 | banking_0578_039 | Customer | Going to affect my credit score though? | [] | AskAboutCreditScore | banking |
888 | banking_0579 | banking_0579_004 | Customer | I am calling cuz I need some help, please. I am trying to open up a new account . | ['InformIntent'] | OpenBankingAccount | banking |
889 | banking_0580 | banking_0580_001 | Customer | hi Rose my name is Kim. I need some help please I am trying to close my savings account that I have with you guys. | ['InformIntent'] | CloseBankAccount | banking |
890 | banking_0580 | banking_0580_040 | Customer | no I actually do want to transfer some money to my mother's account she has an account with you guys. | ['InformIntent'] | InternalFundsTransfer | banking |
891 | banking_0581 | banking_0581_001 | Customer | yes hi. I need to on my account, update my email address. | ['InformIntent'] | UpdateEmail | banking |
892 | banking_0584 | banking_0584_005 | Customer | Right right. Need the gas pedal. Hit well I need your help please finding an ATM. my phone is is actually dead and I need some help finding the ATM. I have a ZIP code here. I'm not too far from home but the the ZIP code is one nine one two seven. | ['InformIntent'] | FindATM | banking |
893 | banking_0584 | banking_0584_025 | Customer | no but while I have you I was gonna go into a branch to open up a savings account and I figure I might as well do it while I have you if that's OK. couple of minutes. | [] | OpenBankingAccount | banking |
894 | banking_0584 | banking_0584_043 | Customer | Oh OK. if it's possible I'd like to update that to my current address. | ['InformIntent'] | UpdateStreetAddress | banking |
895 | banking_0585 | banking_0585_001 | Customer | yes I'm a customer with you guys and I have I have multiple accounts but I'm calling to dispute a charge on my credit card. can someone help me over the phone with that? | ['InformIntent'] | DisputeCharge | banking |
896 | banking_0586 | banking_0586_001 | Customer | Yes Jerry, I lost the keys to my lock box. But I I'll come in another day to take care of that. I'm really calling because I lost my card. | ['InformIntent'] | ReportLostStolenCard | banking |
897 | banking_0586 | banking_0586_050 | Customer | OK, that is great. That's great. Well, would would you mind telling me what my savings account balance is? | ['InformIntent'] | CheckAccountBalance | banking |
898 | banking_0586 | banking_0586_056 | Customer | OK. Two hundred six dollars and fifty-three cents. OK. Thank you for that and up would also like to make a wire transfer if I could. | ['InformIntent'] | ExternalWireTransfer | banking |
899 | banking_0587 | banking_0587_001 | Customer | Yes, my name is Wilbur Johnson, and I'm trying to find my check account. And also the newest branch. | ['InformIntent'] | FindBranch | banking |
Subsets and Splits