index
int64 0
4.2k
| dialogue_id
stringlengths 1
12
| turn_id
stringlengths 16
17
| speaker_role
stringclasses 1
value | utterance
stringlengths 5
1.32k
| dialogue_acts
stringclasses 2
values | intents
stringclasses 82
values | industry
stringclasses 3
values |
|---|---|---|---|---|---|---|---|
1,000 | banking_0668 | banking_0668_009 | Customer | I'd like for you to check my account balance. | ['InformIntent'] | CheckAccountBalance | banking |
1,001 | banking_0669 | banking_0669_001 | Customer | Hi, I'm calling in to report that my account has been stolen. | ['InformIntent'] | ReportLostStolenCard | banking |
1,002 | banking_0670 | banking_0670_025 | Customer | OK and what time do they close? | ['InformIntent'] | GetBranchHours | banking |
1,003 | banking_0671 | banking_0671_001 | Customer | yes. Hello. I need to make a transfer from my savings account to my checking account, please. | ['InformIntent'] | InternalFundsTransfer | banking |
1,004 | banking_0673 | banking_0673_001 | Customer | Oh yes! Good afternoon darling. I was calling to see if you guys can update my personal information. | ['InformIntent'] | UpdateStreetAddress | banking |
1,005 | banking_0674 | banking_0674_008 | Customer | I need to make some transfers between my saving and my checking account today. | ['InformIntent'] | InternalFundsTransfer | banking |
1,006 | banking_0674 | banking_0674_036 | Customer | actually Can you tell me cuz I'll know which one is the saving account obviously. Can you then give me the balance before we do anything please first? | ['InformIntent'] | CheckAccountBalance | banking |
1,007 | banking_0674 | banking_0674_065 | Customer | Oh I'm sure that there wasn't any fee between my two bank | ['InformIntent'] | AskAboutTransferFees | banking |
1,008 | banking_0675 | banking_0675_003 | Customer | I'm OK thank you. The reason that I'm calling is the brick and border location that I always go to it is actually closed for some reason. Do you know anything about that? | ['InformIntent'] | GetBranchInfo | banking |
1,009 | banking_0675 | banking_0675_031 | Customer | All right great thank you. do you know by any chance happen to know what days and what times they are open? | ['InformIntent'] | GetBranchHours | banking |
1,010 | banking_0676 | banking_0676_001 | Customer | Someone. I lost my credit card or someone stole it and I need to talk to somebody. | ['InformIntent'] | ReportLostStolenCard | banking |
1,011 | banking_0676 | banking_0676_031 | Customer | So, can you tell if the Dollar Tree was the last charge on the card? Hopefully nobody else has been using it. | ['InformIntent'] | CheckTransactionHistory | banking |
1,012 | banking_0676 | banking_0676_039 | Customer | Will you cancel that charge, too? I won't get charged for that, will I? | ['InformIntent'] | DisputeCharge | banking |
1,013 | banking_0677 | banking_0677_001 | Customer | yeah, I got this letter in the mail and it says something about a my checking account has overdrawn. And I want to know what that's about? | ['InformIntent'] | ReportNotice | banking |
1,014 | banking_0677 | banking_0677_028 | Customer | Well that's an option, if you could give me the link and I could go to it and set it up maybe. | ['InformIntent'] | SetUpOnlineBanking | banking |
1,015 | banking_0678 | banking_0678_019 | Customer | I have a problem with my account. I'm looking, I bought a rug nineteen ninety-nine but on my bank statement it's saying twenty ninety-nine and I'm just wondering why. Did somebody, you know, put it in wrong or what because it it's not twenty ninety-nine. It's nineteen ninety-nine. | ['InformIntent'] | DisputeCharge | banking |
1,016 | banking_0679 | banking_0679_003 | Customer | Yeah I need to know what your ATM withdrawal limits are for the day. | ['InformIntent'] | GetWithdrawalLimit | banking |
1,017 | banking_0679 | banking_0679_005 | Customer | OK, what's your typical ATM withdrawal fees? | ['InformIntent'] | AskAboutATMFees | banking |
1,018 | banking_0679 | banking_0679_009 | Customer | OK and it looks like it's from a different bank. is there a nearby ATM? I can give you the address of the place. | ['InformIntent'] | FindATM | banking |
1,019 | banking_0679 | banking_0679_021 | Customer | no, it. Wait, is there a local branch nearby? Just in case I need to withdraw money over the limit. | ['InformIntent'] | FindBranch | banking |
1,020 | banking_0679 | banking_0679_025 | Customer | Oh, OK. What's your hours? | ['InformIntent'] | GetBranchHours | banking |
1,021 | banking_0680 | banking_0680_001 | Customer | Hey, Tabitha. How you doing? Please help me because I I need an ATM that I'm not gonna be charged fees for. And I'm like, you would think Google can help. But it can't help. | ['InformIntent'] | FindATM | banking |
1,022 | banking_0682 | banking_0682_001 | Customer | Yes, my name is Sean Johnson and I need to do a wire transfer. | ['InformIntent'] | ExternalWireTransfer | banking |
1,023 | banking_0684 | banking_0684_001 | Customer | Hi Daisy. My name is George. I'm new to the area and have yet to open a local account. can I open an account today with you over the phone? | ['InformIntent'] | OpenBankingAccount | banking |
1,024 | banking_0685 | banking_0685_001 | Customer | I'm not exactly sure what I need to do, but I don't know where my card is. | ['InformIntent'] | ReportLostStolenCard | banking |
1,025 | banking_0685 | banking_0685_046 | Customer | I mean, if you can tell me the nearest branch to me, I m~, mostly go to ATMs, and I know where there's a really close ATM, but there's not a ban~, an actual bank with it. | [] | FindBranch | banking |
1,026 | banking_0686 | banking_0686_001 | Customer | Hi, Marie. I'm hoping you can help me get some info on where I can find a Intellibank branch near me. I haven't lived here long and don't know the area. | ['InformIntent'] | FindBranch | banking |
1,027 | banking_0686 | banking_0686_011 | Customer | yeah, that's right. Oh also what are the hours at your customer service place where you are? | ['InformIntent'] | GetBranchHours | banking |
1,028 | banking_0687 | banking_0687_001 | Customer | yes. I just moved from out of town. could you help me with some local ATM machines please? | ['InformIntent'] | FindATM | banking |
1,029 | banking_0688 | banking_0688_009 | Customer | Yes, I want to transfer my checking into my savings. | ['InformIntent'] | InternalFundsTransfer | banking |
1,030 | banking_0689 | banking_0689_001 | Customer | yes I need to make a wire transfer. Can you help me with that? | ['InformIntent'] | ExternalWireTransfer | banking |
1,031 | banking_0690 | banking_0690_001 | Customer | Hi yes. I was calling today to see if you can help me find a branch location near my place of residence. | ['InformIntent'] | FindBranch | banking |
1,032 | banking_0690 | banking_0690_015 | Customer | You know what I do apologize but that's not gonna work for me I need something that might be open a little later and maybe a little bit closer to my house. So can you just please help me find an ATM? | ['InformIntent'] | FindATM | banking |
1,033 | banking_0690 | banking_0690_022 | Customer | Well I do wanna make a cash deposit cuz that's one of the questions I was ask you if they do allow cash up to what amount can I actually deposit in an ATM? | ['InformIntent'] | AskAboutCashDeposits | banking |
1,034 | banking_0692 | banking_0692_001 | Customer | Hello my name is Darryl Walker. I need some addresses of local branches. I need to make changes to my account. | ['InformIntent'] | FindBranch | banking |
1,035 | banking_0692 | banking_0692_003 | Customer | Could you also tell me if they have any ATM machines inside or outside? | ['InformIntent'] | GetBranchInfo | banking |
1,036 | banking_0693 | banking_0693_001 | Customer | Hi Daisy, I need to pay some bills, so I'd like to transfer some money. | ['InformIntent'] | ExternalWireTransfer | banking |
1,037 | banking_0693 | banking_0693_039 | Customer | Yes actually. Could you help me update my email address? | ['InformIntent'] | UpdateEmail | banking |
1,038 | banking_0693 | banking_0693_052 | Customer | Yeah could you really quickly just repeat my final checking account balance? | ['InformIntent'] | CheckAccountBalance | banking |
1,039 | banking_0694 | banking_0694_001 | Customer | Hi, this is John Smith. I'm calling to check on my bank account. my balance in my checking account. | ['InformIntent'] | CheckAccountBalance | banking |
1,040 | banking_0695 | banking_0695_001 | Customer | Hello, this Peter Davis calling. I wanna do a wire transfer . | ['InformIntent'] | ExternalWireTransfer | banking |
1,041 | banking_0695 | banking_0695_090 | Customer | I'm looking for nearest bank branch. | ['InformIntent'] | FindBranch | banking |
1,042 | banking_0698 | banking_0698_001 | Customer | Yes I need to transfer some money to my mom's bank account. | ['InformIntent'] | ExternalWireTransfer | banking |
1,043 | banking_0698 | banking_0698_050 | Customer | I'm also having a problem with my savings accounts there's a transfer I don't recognize. | ['InformIntent'] | DisputeCharge | banking |
1,044 | banking_0699 | banking_0699_001 | Customer | Yes, I need to close an account and trying to that balance. | ['InformIntent'] | CloseBankAccount | banking |
1,045 | banking_0699 | banking_0699_020 | Customer | could you possibly transfer that balance to a new account at a new bank for me? | ['InformIntent'] | ExternalWireTransfer | banking |
1,046 | banking_0700 | banking_0700_048 | Customer | Well, I was just wondering what my total balance is now on my savings account. | ['InformIntent'] | CheckAccountBalance | banking |
1,047 | banking_0700 | banking_0700_058 | Customer | Oh, OK. I can make a withdrawal. That sounds good, but I'm old and I don't know if I'm gonna be able to make it to this place to withdrawal in time. What are your hours of operation? | ['InformIntent'] | GetBranchHours | banking |
1,048 | banking_0701 | banking_0701_003 | Customer | I'm doing pretty good. I need some help please. I need to transfer some money to my brother's account. he also has account with you all as well. So it's you know, within the same bank. | ['InformIntent'] | ExternalWireTransfer | banking |
1,049 | banking_0701 | banking_0701_029 | Customer | well, do you think that maybe you could help find me an ATM over near where he lives. I'll just ride over there and take out the cash and give it to him instead of trying to transfer it to his account. and I'll probably end up finding that paper when I come back from doing all that. | ['InformIntent'] | FindATM | banking |
1,050 | banking_0702 | banking_0702_001 | Customer | Hello. I got this notice in the mail regarding problem with my account. And not quite understanding what it's what it's for and just wondering if you can help me with it and any info would be great. | ['InformIntent'] | ReportNotice | banking |
1,051 | banking_0702 | banking_0702_021 | Customer | yes please. I really appreciate it. it's a possibility of maybe transferring it to another account. | [] | ExternalWireTransfer | banking |
1,052 | banking_0703 | banking_0703_001 | Customer | yes. I'm calling because I need to find a branch in my location. | ['InformIntent'] | FindBranch | banking |
1,053 | banking_0703 | banking_0703_025 | Customer | Also, I would like to move money from one account to the other. I am planning a a trip to the park and I would like a view of the city. How you even been to Great. Have you ever been to Great Yellow Park? | ['InformIntent'] | InternalFundsTransfer | banking |
1,054 | banking_0704 | banking_0704_001 | Customer | Yes ma'am. gotta make a road trip back up to Michigan. sister-in-law is in a hospital and so I'm just trying to find out possible ways I can get some money if I need it while I'm up there. | ['InformIntent'] | FindATM | banking |
1,055 | banking_0704 | banking_0704_051 | Customer | not that I know of. is there like a daily limit as far as what we can withdraw? | ['InformIntent'] | GetWithdrawalLimit | banking |
1,056 | banking_0705 | banking_0705_001 | Customer | Yeah, my name is Bill Jones and I wanna make a wire transfer. | ['InformIntent'] | ExternalWireTransfer | banking |
1,057 | banking_0705 | banking_0705_002 | Customer | I received a notice about a rate increase but I was told by another agent this wouldn't happen until next year. | ['InformIntent'] | ReportNotice | banking |
1,058 | banking_0706 | banking_0706_003 | Customer | I want to update my billing address. | ['InformIntent'] | UpdateStreetAddress | banking |
1,059 | banking_0706 | banking_0706_044 | Customer | Yeah. Please, can you help me to check my account balance? | ['InformIntent'] | CheckAccountBalance | banking |
1,060 | banking_0706 | banking_0706_057 | Customer | Yeah, I'd like to to change my credit card. Can you do that immediately? | ['InformIntent'] | OpenCreditCard | banking |
1,061 | banking_0707 | banking_0707_015 | Customer | Yes. I would like to find the nearest Intel ATM please. | ['InformIntent'] | FindATM | banking |
1,062 | banking_0707 | banking_0707_031 | Customer | Yes. I would like to find out how much my withdrawal limit is. Since I am in Vegas I will be doing some gambling. | ['InformIntent'] | GetWithdrawalLimit | banking |
1,063 | banking_0707 | banking_0707_037 | Customer | Oh yes and how much is my balance? | ['InformIntent'] | CheckAccountBalance | banking |
1,064 | banking_0707 | banking_0707_056 | Customer | If I let's say happen not spend too much money, do the ATMs take cash deposits back? | ['InformIntent'] | AskAboutCashDeposits | banking |
1,065 | banking_0708 | banking_0708_001 | Customer | I have an account that I'm not sure what to do with. I think I wanna cancel it. | ['InformIntent'] | CloseBankAccount | banking |
1,066 | banking_0708 | banking_0708_021 | Customer | OK. Seven one three eight, seven one three zero one one two three is the savings account I want to canbye bye. And can you tell me how much is in that account? | ['InformIntent'] | CheckAccountBalance | banking |
1,067 | banking_0709 | banking_0709_027 | Customer | Yeah please. And then after you do that, maybe you can walk me through how to to get online get registered. | ['InformIntent'] | SetUpOnlineBanking | banking |
1,068 | banking_0709 | banking_0709_031 | Customer | maybe just what what I need to get an online account so I could check it especially overseas I it'd be hard to call all the time. | [] | SetUpOnlineBanking | banking |
1,069 | banking_0711 | banking_0711_001 | Customer | yes, hi I'm calling in I wanted to make a transfer from my checking account over to my savings account. | ['InformIntent'] | InternalFundsTransfer | banking |
1,070 | banking_0712 | banking_0712_001 | Customer | Yes hi I was just speaking with Whitney and she was in the middle of helping me find a branch and we got disconnected. | [] | FindBranch | banking |
1,071 | banking_0713 | banking_0713_001 | Customer | Hi, Rose. My name is Kim. I need to make a wire transfer and I'd like some help with that, please. | ['InformIntent'] | ExternalWireTransfer | banking |
1,072 | banking_0714 | banking_0714_001 | Customer | Yes ma'am, I called earlier trying to open a new account but the service rep said her computer was having technical difficulty. so I would like to open an account today. | ['InformIntent'] | OpenBankingAccount | banking |
1,073 | banking_0714 | banking_0714_050 | Customer | I would like to check my. I would like to check my balance on my account, ma'am. On my checkings account. | ['InformIntent'] | CheckAccountBalance | banking |
1,074 | banking_0715 | banking_0715_010 | Customer | Well I am considering opening a bank account with you guys. | ['InformIntent'] | OpenBankingAccount | banking |
1,075 | banking_0715 | banking_0715_110 | Customer | Your where's your main branch | ['InformIntent'] | FindBranch | banking |
1,076 | banking_0716 | banking_0716_005 | Customer | Trying to figure out if my card is lost or stolen. | ['InformIntent'] | ReportLostStolenCard | banking |
1,077 | banking_0716 | banking_0716_052 | Customer | Yes, if you don't mind, while I have you on the phone, can you let me know the exact balance that is in both my checking and savings account? | ['InformIntent'] | CheckAccountBalance | banking |
1,078 | banking_0717 | banking_0717_003 | Customer | Yes. I want to make a complain about my card. I checked my account and I was debited for. I was debited with some money and I did not do any transaction internet debits. So I don't know what I'm gonna do and how I'm gonna find out how that happened. | ['InformIntent'] | DisputeCharge | banking |
1,079 | banking_0718 | banking_0718_001 | Customer | yes, my name is Ronald Clayton. And I need to transfer money from my savings account to my checking account. | ['InformIntent'] | InternalFundsTransfer | banking |
1,080 | banking_0719 | banking_0719_001 | Customer | Well yes hi good afternoon I was trying to see how I could do an internal transfer with y'alls bank today? | ['InformIntent'] | InternalFundsTransfer | banking |
1,081 | banking_0719 | banking_0719_026 | Customer | Well I want to take money out of my checkings and put it into my savings how much money is can I possibly transfer with you today? | ['InformIntent'] | GetWithdrawalLimit | banking |
1,082 | banking_0720 | banking_0720_001 | Customer | Well, John. I've been looking over my statements and there's something that's not right. And I was wondering if you could help me find out what's wrong with the statement. | ['InformIntent'] | CheckTransactionHistory | banking |
1,083 | banking_0720 | banking_0720_021 | Customer | first, could you give me my balance perhaps? Maybe I can figure it out that way. | ['InformIntent'] | CheckAccountBalance | banking |
1,084 | banking_0721 | banking_0721_001 | Customer | hi Justine. I'm calling because I moved and I need to update my address. | ['InformIntent'] | UpdateStreetAddress | banking |
1,085 | banking_0721 | banking_0721_025 | Customer | Actually you know what, I was hoping to get a replacement card because my chip is malfunctioning lately. | ['InformIntent'] | RequestNewCard | banking |
1,086 | banking_0721 | banking_0721_049 | Customer | so I was hoping you could tell me what my interest rate is on my credit card. | ['InformIntent'] | CheckAccountInterestRate | banking |
1,087 | banking_0722 | banking_0722_003 | Customer | I need help locating a branch near me. | ['InformIntent'] | FindBranch | banking |
1,088 | banking_0723 | banking_0723_017 | Customer | Yeah. I I I will probably want a checking account so that I can start using you guys for my debit because I just I kept getting fees on my charges and that's what I don't like. | ['InformIntent'] | OpenBankingAccount | banking |
1,089 | banking_0724 | banking_0724_001 | Customer | Hi Susan. Hey I, I think I lost my credit card. | ['InformIntent'] | ReportLostStolenCard | banking |
1,090 | banking_0725 | banking_0725_001 | Customer | Yeah I think I lost my card at Walmart a few days ago. | ['InformIntent'] | ReportLostStolenCard | banking |
1,091 | banking_0725 | banking_0725_036 | Customer | Do you see any transactions made on that card, by the way? | ['InformIntent'] | CheckTransactionHistory | banking |
1,092 | banking_0726 | banking_0726_001 | Customer | I need to get some cash. | ['InformIntent'] | FindATM | banking |
1,093 | banking_0726 | banking_0726_051 | Customer | OK, and how long does that take to post if I were to deposit cash? | ['InformIntent'] | AskAboutTransferTime | banking |
1,094 | banking_0727 | banking_0727_003 | Customer | Oh, I'm doing great. Thank you so much for asking. Now, the reason I'm calling, my brother, he's in the Airforce and him and his wife and my nephew, they now live all the way up in Dover. And you know of course, we're down here in Georgia. But, I would love to be able to try to get some money out to my brother so he can get my nephew a present from me for his birthday since I won't be able to visit. And I was calling to see if you guys do anything like that. And also, if you do, would there be any kind of charge that's actually why I'm calling you guys, cuz Western Union is so expensive. I really don't want to use them so I figured I'd give you you guys a call first. | ['InformIntent'] | InternalFundsTransfer | banking |
1,095 | banking_0728 | banking_0728_001 | Customer | Hello, Carly. I'm calling to find an Intellibank branch located near me. | ['InformIntent'] | FindBranch | banking |
1,096 | banking_0728 | banking_0728_052 | Customer | Yes. Can I check my savings account, please? | ['InformIntent'] | CheckAccountBalance | banking |
1,097 | banking_0729 | banking_0729_112 | Customer | Can you tell me my balance then? | ['InformIntent'] | CheckAccountBalance | banking |
1,098 | banking_0730 | banking_0730_022 | Customer | Oh well thank you so much for that. well now, when will I get the new card? | ['InformIntent'] | AskAboutCardArrival | banking |
1,099 | banking_0730 | banking_0730_030 | Customer | But I do need to give you my new address. Remove from that address. | ['InformIntent'] | UpdateStreetAddress | banking |
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