index
int64 0
4.2k
| dialogue_id
stringlengths 1
12
| turn_id
stringlengths 16
17
| speaker_role
stringclasses 1
value | utterance
stringlengths 5
1.32k
| dialogue_acts
stringclasses 2
values | intents
stringclasses 82
values | industry
stringclasses 3
values |
|---|---|---|---|---|---|---|---|
1,200 | banking_0808 | banking_0808_001 | Customer | Hi, I'm calling to get my account balance. | ['InformIntent'] | CheckAccountBalance | banking |
1,201 | banking_0808 | banking_0808_065 | Customer | OK. Well, is there anyway you could move some money around for me before we hang up? | ['InformIntent'] | InternalFundsTransfer | banking |
1,202 | banking_0809 | banking_0809_001 | Customer | yes, my name is Dan Thomas and I called the other day about an issue I had on my savings account. I had requested that it be closed and the funds transferred to my checking account. And I need to check the balance of my checking account to see if that money has been transferred. | ['InformIntent'] | CheckAccountBalance | banking |
1,203 | banking_0810 | banking_0810_001 | Customer | Well thank you. Hi this is Laura Winters and I have a I have a checking account at your bank and I would like to open a new account for my granddaughter. she is so clever! This granddaughter of mine. She can bake and even though she's only eleven she makes cheesecake and not just cookies and cakes. Eleven years old! Can you believe that? And making cheesecake. | ['InformIntent'] | OpenBankingAccount | banking |
1,204 | banking_0811 | banking_0811_001 | Customer | Hi, this is Peter Smith. I'm calling. I need to close one of my account. | ['InformIntent'] | CloseBankAccount | banking |
1,205 | banking_0811 | banking_0811_039 | Customer | I need it transferred to my new checking account. | ['InformIntent'] | ExternalWireTransfer | banking |
1,206 | banking_0812 | banking_0812_001 | Customer | Yes Ashley, I'd like to find out how I can go about closing my bank account. | ['InformIntent'] | CloseBankAccount | banking |
1,207 | banking_0813 | banking_0813_002 | Customer | Hi. I wanted to make a transfer from my my checking account into my wife's checking account. | ['InformIntent'] | ExternalWireTransfer | banking |
1,208 | banking_0813 | banking_0813_042 | Customer | actually since we're on the phone, can I go ahead and check the balance of my savings account? | ['InformIntent'] | CheckAccountBalance | banking |
1,209 | banking_0814 | banking_0814_001 | Customer | Hi, yeah this is Barry Allen yeah I have a I'm seeing a purchase on my transaction history for over three hundred for three hundred dollar over three hundred dollars for two new tires from Walmart I did not get two new tires. Now I've called before. Because I saw a transaction but it just for for for some groceries and I and I didn't think much of it. I thought, OK, someone got my info and you guys sent me a new card, so but I know card changed anything. But now, it's happened again, I'm assuming in the same and it's in the same area. So did you guys not change my info? On y'all's end? | ['InformIntent'] | DisputeCharge | banking |
1,210 | banking_0814 | banking_0814_040 | Customer | You know what, it's fine. It's fine. I I I got it I wrote it down. I wrote it down. It's fine. OK. I'm keeping track of this. If this happens again, it's your ass. OK. so what are you gonna do? Are you gonna send me a new card? | ['InformIntent'] | RequestNewCard | banking |
1,211 | banking_0815 | banking_0815_001 | Customer | yeah I need to update my email address in my personal information on my account. | ['InformIntent'] | UpdateEmail | banking |
1,212 | banking_0815 | banking_0815_029 | Customer | I do I need to close one of my saving accounts. | ['InformIntent'] | CloseBankAccount | banking |
1,213 | banking_0816 | banking_0816_001 | Customer | yes. I need to check my account balance of my checking account and also my savings account. | ['InformIntent'] | CheckAccountBalance | banking |
1,214 | banking_0816 | banking_0816_031 | Customer | OK, that sounds great. can you set me up today? | ['InformIntent'] | SetUpOnlineBanking | banking |
1,215 | banking_0819 | banking_0819_001 | Customer | yeah I need some information I need to find an ATM I moved again, moving too much all the time but you guys still have branches near me so I kept your bank so I need information, shouldn't take too long. | ['InformIntent'] | FindATM | banking |
1,216 | banking_0819 | banking_0819_005 | Customer | OK well I'll need to change that one to five fifty-six are you ready? | [] | UpdateStreetAddress | banking |
1,217 | banking_0819 | banking_0819_053 | Customer | also can I do cash deposits? | ['InformIntent'] | GetBranchInfo | banking |
1,218 | banking_0819 | banking_0819_076 | Customer | What's your hours at your lobby? | ['InformIntent'] | GetBranchHours | banking |
1,219 | banking_0820 | banking_0820_003 | Customer | All right fine. I think I lost my credit card. | ['InformIntent'] | ReportLostStolenCard | banking |
1,220 | banking_0820 | banking_0820_005 | Customer | So I don't really know what to do about that. I'm just worried about my money getting used. so I want to get the money out of my credit card and put it in another bank so that if it is lost and someone tries to use it there is no credit available to use. Does that make sense? | ['InformIntent'] | ExternalWireTransfer | banking |
1,221 | banking_0821 | banking_0821_018 | Customer | yeah. And and when I get to the ATM , how much can I use how much can I take out for the what is it Money or money removal? Is that. | ['InformIntent'] | GetWithdrawalLimit | banking |
1,222 | banking_0821 | banking_0821_023 | Customer | OK. And and what about putting putting money in, like cash? How How many deposits can I do total or how much can be on each deposit kind of thing? | ['InformIntent'] | AskAboutCashDeposits | banking |
1,223 | banking_0822 | banking_0822_001 | Customer | Hi there, I'm trying to get a balance to my checking account. | ['InformIntent'] | CheckAccountBalance | banking |
1,224 | banking_0822 | banking_0822_022 | Customer | Oh perfect that that matches it can is it possible to do my credit card, what I owe my credit card too right now or do I have to call back? | ['InformIntent'] | CheckAccountBalance | banking |
1,225 | banking_0822 | banking_0822_035 | Customer | Oh perfect all right that's that's good that didn't yeah that'd be great I appreciate that. You know like if I last time I called I I I've been calling every time I have to check the account balance but it's I just don't like I have to find your number and everything, so I was wondering is is there anyway I can check online? | ['InformIntent'] | SetUpOnlineBanking | banking |
1,226 | banking_0823 | banking_0823_040 | Customer | Wow. That's awesome. Oh, you know what? I actually, I forgot to do something. There was one other thing I needed to do and that was to update my personal information, my phone number. | ['InformIntent'] | UpdatePhoneNumber | banking |
1,227 | banking_0824 | banking_0824_018 | Customer | Well, I'm looking to transfer money from my checking account to my savings account. | ['InformIntent'] | InternalFundsTransfer | banking |
1,228 | banking_0824 | banking_0824_054 | Customer | OK, thank you. Hey, let me ask you. what are the hours at the at the. What are the lobby hours at the branch you're at? | ['InformIntent'] | GetBranchHours | banking |
1,229 | banking_0827 | banking_0827_001 | Customer | yes. I need to change my old email address to my new address. Can you help me with that please. | ['InformIntent'] | UpdateEmail | banking |
1,230 | banking_0828 | banking_0828_001 | Customer | Hi Daisy, my name's George. I'm calling because I wanted to move money from my checking account to my savings. | ['InformIntent'] | InternalFundsTransfer | banking |
1,231 | banking_0829 | banking_0829_001 | Customer | Hi, I'm calling cuz I have my credit card stolen. | ['InformIntent'] | ReportLostStolenCard | banking |
1,232 | banking_0829 | banking_0829_069 | Customer | Now are you gonna give me a chip card because all the other cards that I've got in the past were chip were not a chip card. They're just a scan card so I think the chip cards are a lot more security. | ['InformIntent'] | RequestNewCard | banking |
1,233 | banking_0830 | banking_0830_001 | Customer | Hi there. Listen, I'm a customer and I need help. I lost my credit card and I'm having problems with my checking account. | ['InformIntent'] | ReportLostStolenCard | banking |
1,234 | banking_0830 | banking_0830_043 | Customer | You know, you know what? I've changed my mind. I wanna close my account. | ['InformIntent'] | CloseBankAccount | banking |
1,235 | banking_0831 | banking_0831_001 | Customer | Hi, I was needing to open a bank account. | ['InformIntent'] | OpenBankingAccount | banking |
1,236 | banking_0831 | banking_0831_017 | Customer | Mhm. I was also needing to close one of my accounts. | ['InformIntent'] | CloseBankAccount | banking |
1,237 | banking_0831 | banking_0831_028 | Customer | I would like to transfer funds to the new checking account. | ['InformIntent'] | InternalFundsTransfer | banking |
1,238 | banking_0832 | banking_0832_001 | Customer | Hi, this is Peter Davis. I want to find my nearest ATM machine. | ['InformIntent'] | FindATM | banking |
1,239 | banking_0833 | banking_0833_001 | Customer | yes, I'm trying to find out what my account balance shows. | ['InformIntent'] | CheckAccountBalance | banking |
1,240 | banking_0834 | banking_0834_001 | Customer | Hi, yes. I'm calling to open an account please. | ['InformIntent'] | OpenBankingAccount | banking |
1,241 | banking_0834 | banking_0834_028 | Customer | Yes, actually you can help me find a branch. | ['InformIntent'] | FindBranch | banking |
1,242 | banking_0836 | banking_0836_001 | Customer | Yes, hello Jerry. My name is Evelyn Richards, and I'd like to update my email address. | ['InformIntent'] | UpdateEmail | banking |
1,243 | banking_0836 | banking_0836_036 | Customer | Yes, I would like to do a wire transfer. | ['InformIntent'] | ExternalWireTransfer | banking |
1,244 | banking_0837 | banking_0837_001 | Customer | Yes. I got something in the mail today about my loan. | [] | ReportNotice | banking |
1,245 | banking_0837 | banking_0837_002 | Customer | I don't have enough money to do today so what are my options? | [] | ExternalWireTransfer | banking |
1,246 | banking_0837 | banking_0837_042 | Customer | Yeah I need to know what my last transaction is on my credit card. | ['InformIntent'] | CheckTransactionHistory | banking |
1,247 | banking_0838 | banking_0838_017 | Customer | Well, glad they called. That was absolutely not me. Great. Is this going to be a mess to deal with? | ['InformIntent'] | DisputeCharge | banking |
1,248 | banking_0838 | banking_0838_019 | Customer | Hey, by the way, while you've got my account pulled up, can you change my number on there? | ['InformIntent'] | UpdatePhoneNumber | banking |
1,249 | banking_0839 | banking_0839_007 | Customer | OK. So I. I need well I need to do a couple things. First thing first, my brother, my kid brother, he has a bar and he went into the bar business and doesn't know what he's doing. And, big brother that I am, am coming to to to save the day. And perform a bar rescue and I need to send him some money. | ['InformIntent'] | ExternalWireTransfer | banking |
1,250 | banking_0839 | banking_0839_066 | Customer | Yeah. I also. I wanna open up another checking account. This You know, for myself cuz I'm gonna take over some of the bills with this to try to get him back on track with this. | ['InformIntent'] | OpenBankingAccount | banking |
1,251 | banking_0840 | banking_0840_003 | Customer | And I have some account at your bank. And what I need to do is to transfer some money from my checking account to my savings account. Can we do that on the phone? | ['InformIntent'] | InternalFundsTransfer | banking |
1,252 | banking_0841 | banking_0841_001 | Customer | Hi. Yes, can I get some more information in regards to internal transfers, I believe? | ['InformIntent'] | InternalFundsTransfer | banking |
1,253 | banking_0841 | banking_0841_035 | Customer | Operating hours? | [] | GetBranchHours | banking |
1,254 | banking_0842 | banking_0842_003 | Customer | I'm doing pretty good. I have a question for you. I was looking at my statement that I just received in the mail for the charges for last month and I see something on here that I don't recognize. that I don't recognize the amount or the the company that's charging me, so I'd like to actually dispute that transaction. I was wondering if you could help me with that. | ['InformIntent'] | DisputeCharge | banking |
1,255 | banking_0842 | banking_0842_015 | Customer | Oh OK. If we can would you be able to update that or do I need to | ['InformIntent'] | UpdateStreetAddress | banking |
1,256 | banking_0844 | banking_0844_001 | Customer | Oh hello, This is Charlene and I was in a bit of a fix because I am a bit far from where I'm used to and I was hoping you could help me locate a nearby branch | ['InformIntent'] | FindBranch | banking |
1,257 | banking_0845 | banking_0845_013 | Customer | yeah. I wanted to make a wire transfer. | ['InformIntent'] | ExternalWireTransfer | banking |
1,258 | banking_0846 | banking_0846_013 | Customer | Well that's actually why I'm calling cuz I'm having trouble with my phone. And I need to find a branch near me and of course, this is the first time I've ever been out here. And I do not know where any branches are and my phone refuses to give me the information. | ['InformIntent'] | FindBranch | banking |
1,259 | banking_0846 | banking_0846_030 | Customer | Yes, a branch. And honestly, I would like to know the ATM information as well if there is one available. | ['InformIntent'] | FindATM | banking |
1,260 | banking_0846 | banking_0846_048 | Customer | OK, while I have you, can I also check my accounts since, like I said, I wasn't able to get on my phone to find a location or do anything cuz it's it's not the your website. It's my phone. I can't get a a signal. I don't know what's going on, so I was just wondering if I could check my checking account balance as well. | ['InformIntent'] | CheckAccountBalance | banking |
1,261 | banking_0847 | banking_0847_006 | Customer | Yeah, it is. I mean I'm out of town and I'm trying to pull up, you know, an ATM near me, and and whatever else I might need to do and and having it at your fingertips of is of course much easier than calling you guys and and, you know, asking you to do it. But I appreciate you taking care of that, thank you so much. | [] | FindATM | banking |
1,262 | banking_0847 | banking_0847_044 | Customer | Oh, no, that's OK. I yes, there is something else I do want to I wanted to do. I was trying to do it online and as I said, I was having an issue. I saw a charge out there for a service that was not rendered. it was actually for something that was supposed to be scheduled and it was wasn't rendered the person it was a charge from Home Depot and the person never came out to fix my dishwasher. And I called them and they said they were going to reverse the charge and they still haven't and so I want to dispute that through you guys because they are not taking care of removing the charge from my my account. | ['InformIntent'] | DisputeCharge | banking |
1,263 | banking_0848 | banking_0848_001 | Customer | yes. Hi Kayleen. My name's Andrea, and I was hoping you could tell me my balance? | ['InformIntent'] | CheckAccountBalance | banking |
1,264 | banking_0848 | banking_0848_023 | Customer | Yeah. Actually, I have a question. Would it be possible for me to transfer money over from my savings right now with you? | ['InformIntent'] | InternalFundsTransfer | banking |
1,265 | banking_0849 | banking_0849_001 | Customer | my name's Edward Elrick. Just calling in to get some information on some of my accounts. | ['InformIntent'] | CheckAccountBalance | banking |
1,266 | banking_0849 | banking_0849_023 | Customer | Yeah I just wanted to check the balance on my account. Not sure how much I have. I need to go to the store get some stuff for my home. we're doing some renovation. I just wanna make sure I have enough before I go there. | ['InformIntent'] | CheckAccountBalance | banking |
1,267 | banking_0849 | banking_0849_027 | Customer | is there anything that's pending on that? And do you happen to know what the balance of my savings is as well? | ['InformIntent'] | CheckTransactionHistory | banking |
1,268 | banking_0849 | banking_0849_029 | Customer | Oh OK. is there any way you can transfer three thousands from my savings to my checkings? I just wanna make sure I have enough. | ['InformIntent'] | InternalFundsTransfer | banking |
1,269 | banking_0851 | banking_0851_001 | Customer | Yes, hello Jerry my name is Eleanor Richards I got a statement in the mail about my gold card I'm not sure what's it's about. | ['InformIntent'] | ReportNotice | banking |
1,270 | banking_0852 | banking_0852_003 | Customer | Yes, I'd like to open a new account. | ['InformIntent'] | OpenBankingAccount | banking |
1,271 | banking_0853 | banking_0853_005 | Customer | Well, I was actually calling to go ahead update my information. If I could? | ['InformIntent'] | UpdateStreetAddress | banking |
1,272 | banking_0853 | banking_0853_034 | Customer | OK great thank you so much. Now could since I have you on the phone could I go ahead and check the the balance of my oh not my savings account, the other one my my debit card account? I'm sorry it's been such a long week. | ['InformIntent'] | CheckAccountBalance | banking |
1,273 | banking_0854 | banking_0854_001 | Customer | Yes. I need to find where is a branch near where I live? | ['InformIntent'] | FindBranch | banking |
1,274 | banking_0854 | banking_0854_005 | Customer | Yes. And also by the way I also wanna get my interest rate for my savings. Account. | ['InformIntent'] | CheckAccountInterestRate | banking |
1,275 | banking_0856 | banking_0856_009 | Customer | well, that's why I'm calling. I wanna change my email. Update my email. | ['InformIntent'] | UpdateEmail | banking |
1,276 | banking_0857 | banking_0857_001 | Customer | My wife, she she drove over a nail and and busted a tire, and she ran it flat. now I gotta buy a tire and a wheel, and I just need to see if I've got enough money to do that. | ['InformIntent'] | CheckAccountBalance | banking |
1,277 | banking_0857 | banking_0857_029 | Customer | I can't. Well, yeah you can you can give me some info on your savings account. I'm looking for the interest rate, and is there a fee associated with having a savings account? | ['InformIntent'] | CheckAccountInterestRate | banking |
1,278 | banking_0858 | banking_0858_053 | Customer | I'd like to transfer I'm sorry transfer my checkings to my savings. | ['InformIntent'] | InternalFundsTransfer | banking |
1,279 | banking_0859 | banking_0859_011 | Customer | Well I've got the mobile app. And I'll probably just go ahead and use that because I think I could get directions straight from it. Yeah, I'm new to this new place, anyways. So what about fees? What do they do with those cause I know you when I lived in Alabama we had locations you everywhere and I didn't have to worry about those new fees because I was always using you Intellibank's ATMs but so what what's like the fees like if I if I don't use an Intellibank? | ['InformIntent'] | AskAboutATMFees | banking |
1,280 | banking_0859 | banking_0859_017 | Customer | OK let's go ahead I need to check my savings and checking balances. | ['InformIntent'] | CheckAccountBalance | banking |
1,281 | banking_0860 | banking_0860_014 | Customer | Yes I want to open up a a a new account. | ['InformIntent'] | OpenBankingAccount | banking |
1,282 | banking_0860 | banking_0860_057 | Customer | Oh OK and how soon can I if I wanted to take money out how soon could I do that? | ['InformIntent'] | AskAboutTransferTime | banking |
1,283 | banking_0861 | banking_0861_002 | Customer | I was out of town last week on a work trip, and I used my card at a bunch of different places when I came home Monday this week, I was balancing my account into my expense reports and I noticed that there was a charge on my card that I'm pretty sure wasn't me. | [] | DisputeCharge | banking |
1,284 | banking_0862 | banking_0862_003 | Customer | I'm doing pretty well I'm calling today because I would like to open an account with you guys. | ['InformIntent'] | OpenBankingAccount | banking |
1,285 | banking_0863 | banking_0863_023 | Customer | Yeah, I needed to make a wire transfer from my savings account to my sisters checkings account. | ['InformIntent'] | ExternalWireTransfer | banking |
1,286 | banking_0864 | banking_0864_007 | Customer | OK that's great. anyway I'm calling because I don't recognize something on my on my online account. | ['InformIntent'] | DisputeCharge | banking |
1,287 | banking_0865 | banking_0865_016 | Customer | OK, that would be great. And can you go ahead and update my email address? | ['InformIntent'] | UpdateEmail | banking |
1,288 | banking_0865 | banking_0865_030 | Customer | Yes, I also would like to report a lost card please. | ['InformIntent'] | ReportLostStolenCard | banking |
1,289 | banking_0866 | banking_0866_001 | Customer | Hi there, Rory. I'd like to make a transfer from my savings account to my checking account. | ['InformIntent'] | InternalFundsTransfer | banking |
1,290 | banking_0866 | banking_0866_017 | Customer | Yeah, that's correct. now can you let me know the balance of those accounts after the transfer? | ['InformIntent'] | CheckAccountBalance | banking |
1,291 | banking_0866 | banking_0866_019 | Customer | All right. That sounds good. do you know how long this'll take? | ['InformIntent'] | AskAboutTransferTime | banking |
1,292 | banking_0866 | banking_0866_023 | Customer | yeah, why don't we go ahead and update my email address? | ['InformIntent'] | UpdateEmail | banking |
1,293 | banking_0867 | banking_0867_001 | Customer | I need to report a lost credit card. | ['InformIntent'] | ReportLostStolenCard | banking |
1,294 | banking_0867 | banking_0867_036 | Customer | yeah. I have a charge to dispute. | [] | DisputeCharge | banking |
1,295 | banking_0868 | banking_0868_003 | Customer | Well, good, good. My name is Evelyn Richards and I need to update my street address, please. | ['InformIntent'] | UpdateStreetAddress | banking |
1,296 | banking_0868 | banking_0868_029 | Customer | Yes. I would like to dispute a transaction on my checking account, please. | ['InformIntent'] | DisputeCharge | banking |
1,297 | banking_0869 | banking_0869_001 | Customer | Hi Alexis, this is Katrina and I need help with changing my address girl. | ['InformIntent'] | UpdateStreetAddress | banking |
1,298 | banking_0870 | banking_0870_022 | Customer | Two zero four six nine six nine. And what's the hours of that branch, please? | ['InformIntent'] | GetBranchHours | banking |
1,299 | banking_0870 | banking_0870_031 | Customer | OK, and do they have a drive up there, or is it just the lobby? | ['InformIntent'] | GetBranchInfo | banking |
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