index
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4.2k
| dialogue_id
stringlengths 1
12
| turn_id
stringlengths 16
17
| speaker_role
stringclasses 1
value | utterance
stringlengths 5
1.32k
| dialogue_acts
stringclasses 2
values | intents
stringclasses 82
values | industry
stringclasses 3
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|---|---|---|---|---|---|---|---|
1,300 | banking_0871 | banking_0871_001 | Customer | I would like to open a checking account. But I cannot go in person because I am sick with a cold. | ['InformIntent'] | OpenBankingAccount | banking |
1,301 | banking_0871 | banking_0871_003 | Customer | Actually I can do that another day. I want this to be over quicker since it hurts to talk. Can you help me with making a wire transfer? That's more important to me right now. | ['InformIntent'] | ExternalWireTransfer | banking |
1,302 | banking_0871 | banking_0871_023 | Customer | Yes. I need help with the with finding the nearest branch to my location. | ['InformIntent'] | FindBranch | banking |
1,303 | banking_0872 | banking_0872_001 | Customer | Hello. Good morning. I'm calling to report a missing credit card. | ['InformIntent'] | ReportLostStolenCard | banking |
1,304 | banking_0873 | banking_0873_014 | Customer | Yes, I wanted to transfer some money to another person's account. | ['InformIntent'] | ExternalWireTransfer | banking |
1,305 | banking_0873 | banking_0873_048 | Customer | No, I were gonna wonder how long will it take for her to receive it? | ['InformIntent'] | AskAboutTransferTime | banking |
1,306 | banking_0874 | banking_0874_001 | Customer | Hi, Daisy my names George I don't need. I don't know where any of the branch locations are. | ['InformIntent'] | FindBranch | banking |
1,307 | banking_0874 | banking_0874_015 | Customer | you know what just forget I want to close my account. | ['InformIntent'] | CloseBankAccount | banking |
1,308 | banking_0874 | banking_0874_017 | Customer | I'd like to transfer it, please. | [] | ExternalWireTransfer | banking |
1,309 | banking_0875 | banking_0875_001 | Customer | Yes Jerry my name is Evelyn Richards. Can you update my email? | ['InformIntent'] | UpdateEmail | banking |
1,310 | banking_0875 | banking_0875_021 | Customer | Yes I got a notice in the mail about my account there was some problem with that and I wanted to see if you could tell me what this is about. | ['InformIntent'] | GetAccountInfo | banking |
1,311 | banking_0875 | banking_0875_027 | Customer | What? I've never been to Mexico City. So I am definitely disputing that. | [] | DisputeCharge | banking |
1,312 | banking_0876 | banking_0876_001 | Customer | yes. My name is Ben Kendall. K E N D A L. And I need to find the nearest branch. | ['InformIntent'] | FindBranch | banking |
1,313 | banking_0876 | banking_0876_020 | Customer | what hours is the branch open? | ['InformIntent'] | GetBranchHours | banking |
1,314 | banking_0877 | banking_0877_001 | Customer | Hi. Yes, I'm calling to see if you guys can assist me with trying to find the nearest branch near me? | ['InformIntent'] | FindBranch | banking |
1,315 | banking_0877 | banking_0877_014 | Customer | Thank you. Oh I forgot something too. Do you guys do can I deposit my checks there too? | ['InformIntent'] | GetBranchInfo | banking |
1,316 | banking_0879 | banking_0879_003 | Customer | Well I went out drinking and had a blast. I met a few friends for drinks things got out of hand and I lost my wallet. | [] | ReportLostStolenCard | banking |
1,317 | banking_0880 | banking_0880_005 | Customer | Oh thank you and I need to pick a bank and open a new bank account. | ['InformIntent'] | OpenBankingAccount | banking |
1,318 | banking_0880 | banking_0880_007 | Customer | Oh OK I just picked up the first phone that it came up on Google. Where are you exactly located so I can see like | ['InformIntent'] | FindBranch | banking |
1,319 | banking_0880 | banking_0880_014 | Customer | OK well before I come up, can you please tell me do you guys charge any fees for transferring money between different banks cuz I have to close my bank account from my old state. | ['InformIntent'] | AskAboutTransferFees | banking |
1,320 | banking_0880 | banking_0880_022 | Customer | OK. Well that sounds good. All right. what are your hours? | ['InformIntent'] | GetBranchHours | banking |
1,321 | banking_0880 | banking_0880_026 | Customer | Well yeah. Sunday obviously. I'm in Provo. I figured that out. I'm learning. what about your ATM is it twenty-four seven? | [] | GetBranchHours | banking |
1,322 | banking_0881 | banking_0881_005 | Customer | I would like to have some help, on making a wire transfer. Can we do that on here? | ['InformIntent'] | ExternalWireTransfer | banking |
1,323 | banking_0882 | banking_0882_006 | Customer | OK actually can you and I do a wire transfer from my account to my sister's checking account? just here on the phone. | ['InformIntent'] | ExternalWireTransfer | banking |
1,324 | banking_0883 | banking_0883_001 | Customer | hi Rose. My name is Kim. I have some I have a question. I need some help, please. I am trying to I have. I just saw a overdraft it looks like that my checking account is about to have online. I was on there just trying to check my balance and it looks like a charge came through and has me a couple of dollars in the red. So I wanted to take some money from my savings and cover that, and I was wondering if you could help me with that. | ['InformIntent'] | InternalFundsTransfer | banking |
1,325 | banking_0884 | banking_0884_017 | Customer | let, let, let alone not only the bank, an ATM, to get some money out. And I don't wanna use any other ATMs, because there's fees and, I mean, it's not worth it. On top of it I'm spending gas. So I don't know. I'm just thinking what to do if, if I should just I think I'm gonna close this account. | ['InformIntent'] | CloseBankAccount | banking |
1,326 | banking_0884 | banking_0884_021 | Customer | Yeah it's, it's correct. Just before you, you, you make make anything on my checking account I need to move all my funds to my savings account. My wife doesn't know I'm doing this yet. I'm just frustrated. I wanna keep that one open, at least until she decides what to do with the money. I'm pretty sure she's not gonna be very happy with me closing the account. | ['InformIntent'] | InternalFundsTransfer | banking |
1,327 | banking_0885 | banking_0885_057 | Customer | OK. And how's the fees looking for these machines? | ['InformIntent'] | AskAboutATMFees | banking |
1,328 | banking_0886 | banking_0886_011 | Customer | Well, I want to do internal transfer. I would like to move money from my savings account back into my checking account. Can you help me with that this evening? | ['InformIntent'] | InternalFundsTransfer | banking |
1,329 | banking_0886 | banking_0886_021 | Customer | Oh well that's wonderful, thank you so much for doing that. I did have one more question. I did give you my address could you possibly tell me the nearest local branch from my home? | ['InformIntent'] | FindBranch | banking |
1,330 | banking_0887 | banking_0887_001 | Customer | Hi. Yes. I need to dispute a transaction please. | ['InformIntent'] | DisputeCharge | banking |
1,331 | banking_0887 | banking_0887_039 | Customer | While I have you I'd like to do a wire transfer please. | ['InformIntent'] | ExternalWireTransfer | banking |
1,332 | banking_0888 | banking_0888_003 | Customer | Well I I I'm I I have a new phone number. So specifically I have I I know I have to change the phone number. | ['InformIntent'] | UpdatePhoneNumber | banking |
1,333 | banking_0888 | banking_0888_024 | Customer | Well I'd need to I was wondering if I could check the the balance in my savings account. | ['InformIntent'] | CheckAccountBalance | banking |
1,334 | banking_0888 | banking_0888_028 | Customer | Well can I go ahead and transfer some of the money from my savings into my into my checking account? | ['InformIntent'] | InternalFundsTransfer | banking |
1,335 | banking_0889 | banking_0889_056 | Customer | I wanna change the phone number. | [] | UpdatePhoneNumber | banking |
1,336 | banking_0890 | banking_0890_002 | Customer | Hi Rose. this is Kim. I have a question. I am looking at my My statement that I just received recently in the mail. And there's a charge on here that I don't recognize and I was calling to question it. | ['InformIntent'] | DisputeCharge | banking |
1,337 | banking_0891 | banking_0891_001 | Customer | Hi, I'm Latoya. I'm calling because I lost my card. | ['InformIntent'] | ReportLostStolenCard | banking |
1,338 | banking_0892 | banking_0892_001 | Customer | Yes. Hi. I would like to update my phone. My son broke my iPhone and I had to get it replaced. oh man, what a day. Can you help me? | ['InformIntent'] | UpdatePhoneNumber | banking |
1,339 | banking_0893 | banking_0893_005 | Customer | Well anyways I was hoping you can. I need to update my street address on my savings account. | ['InformIntent'] | UpdateStreetAddress | banking |
1,340 | banking_0894 | banking_0894_017 | Customer | is there a branch location closer to me? | ['InformIntent'] | FindBranch | banking |
1,341 | banking_0894 | banking_0894_039 | Customer | no but while I have you on the line could you check my balance for me please? | ['InformIntent'] | CheckAccountBalance | banking |
1,342 | banking_0895 | banking_0895_001 | Customer | yes my name is Paul Butler B U T L E R and my son he went to Las Vegas on vacation and he lost all his money and I need to try to get him some money I guess. what is the daily withdrawal limit on an ATM? | ['InformIntent'] | GetWithdrawalLimit | banking |
1,343 | banking_0895 | banking_0895_003 | Customer | Oh, OK that's not gone be enough. well how am I gonna get him some money? can I, can I do a a wire, one of those wire thingies? | ['InformIntent'] | ExternalWireTransfer | banking |
1,344 | banking_0896 | banking_0896_001 | Customer | . Yeah, my name is Joe Spring. I need to update some information on my account. Can you help me with that today? I've been so busy outside in this nice weather today. How's the weather there? | ['InformIntent'] | UpdateStreetAddress | banking |
1,345 | banking_0897 | banking_0897_007 | Customer | Oh, right. Yeah, sorry. I was in the middle of just chit chatting. It's so loud in here. It. Would. Is there a nearby branch? | ['InformIntent'] | FindBranch | banking |
1,346 | banking_0898 | banking_0898_007 | Customer | Yes, just just put it into the new account we're gonna to open. | [] | InternalFundsTransfer | banking |
1,347 | banking_0898 | banking_0898_027 | Customer | Well, I can't think of anything. Oh, wait. When will I get my debit card? | ['InformIntent'] | AskAboutCardArrival | banking |
1,348 | banking_0899 | banking_0899_001 | Customer | Yes so I got a letter in the mail and I don't really understand what it's telling me. It's saying something about a closed location. | ['InformIntent'] | ReportNotice | banking |
1,349 | banking_0899 | banking_0899_019 | Customer | I need to make a deposit like now. | ['InformIntent'] | FindBranch | banking |
1,350 | banking_0900 | banking_0900_009 | Customer | well Rose I'm calling because I am trying to check the balance of my account. I had tried to check this information online and was having an issue and I've had several things hit up against my account over the past several days and I I really I I need I need to know the balance and like I said trying to go online hasn't been successful. So I was hoping that you'd be able to help me out. | ['InformIntent'] | CheckAccountBalance | banking |
1,351 | banking_0900 | banking_0900_028 | Customer | Oh OK great. I actually would like to since that balance it it actually is a little bit more than I thought. I'd like to transfer five hundred dollars over to my savings account. do you think you could help me with that? | ['InformIntent'] | InternalFundsTransfer | banking |
1,352 | banking_0901 | banking_0901_001 | Customer | my name is Liam Payton. P A Y T O N and I see a funny looking charge on my checking account. Some sort of transaction that went through that that I don't know anything about. | ['InformIntent'] | DisputeCharge | banking |
1,353 | banking_0901 | banking_0901_031 | Customer | yeah, I would and I also need to find an ATM around close to me. | [] | FindATM | banking |
1,354 | banking_0902 | banking_0902_017 | Customer | Oh how wonderful. Well, in that case. I I want to open an account with Interbank. | ['InformIntent'] | OpenBankingAccount | banking |
1,355 | banking_0903 | banking_0903_029 | Customer | OK great and while I have you can I check my account balance with you, please? | ['InformIntent'] | CheckAccountBalance | banking |
1,356 | banking_0904 | banking_0904_037 | Customer | actually I found a better bank that's gonna give me a a higher interest on my money, and so I just wanted to just close out this account and just transfer my remaining balance which is fifty dollars to my new bank. | ['InformIntent'] | ExternalWireTransfer | banking |
1,357 | banking_0905 | banking_0905_001 | Customer | Yes, hello Gerry. my name is Evelyn Richards and I would like to dispute a wire transaction I made today. | ['InformIntent'] | DisputeCharge | banking |
1,358 | banking_0905 | banking_0905_003 | Customer | Yes. And I'd also like to do another wire transaction to the right account. | ['InformIntent'] | ExternalWireTransfer | banking |
1,359 | banking_0906 | banking_0906_006 | Customer | That's great, good to hear a real person around here. I need to just make I need to make an internal transfer. | ['InformIntent'] | InternalFundsTransfer | banking |
1,360 | banking_0907 | banking_0907_027 | Customer | Well I got my account statement and I don't recognize the transaction. | ['InformIntent'] | DisputeCharge | banking |
1,361 | banking_0908 | banking_0908_001 | Customer | Yes Gerry. My name is Evelyn Richards and I'd like to report that my card was stolen. | ['InformIntent'] | ReportLostStolenCard | banking |
1,362 | banking_0908 | banking_0908_019 | Customer | My cell phone number is four seven eight three six one eight zero three one and would be OK to go ahead and update my home phone number? It changed. | ['InformIntent'] | UpdatePhoneNumber | banking |
1,363 | banking_0908 | banking_0908_042 | Customer | And can you tell me the balance in my savings account? | ['InformIntent'] | CheckAccountBalance | banking |
1,364 | banking_0909 | banking_0909_009 | Customer | Is that a busy one or is that all kind of offices out the way. | ['InformIntent'] | GetBranchInfo | banking |
1,365 | banking_0909 | banking_0909_034 | Customer | yes can you give me my credit card balance cuz I I would like to do some shopping today since the weather is nice. | ['InformIntent'] | CheckAccountBalance | banking |
1,366 | banking_0909 | banking_0909_046 | Customer | OK. at the branch, do they can you deposit cash through the ATM there? | ['InformIntent'] | AskAboutCashDeposits | banking |
1,367 | banking_0910 | banking_0910_001 | Customer | yes Kimberly, I would like to open up that account that I called about earlier today. I believe that I spoke to you. | ['InformIntent'] | OpenBankingAccount | banking |
1,368 | banking_0911 | banking_0911_001 | Customer | yes. I would like to dispute a transaction please. | ['InformIntent'] | DisputeCharge | banking |
1,369 | banking_0911 | banking_0911_066 | Customer | Yes, actually there is. I need to make a transfer from my savings into my wife's checking account please. | ['InformIntent'] | InternalFundsTransfer | banking |
1,370 | banking_0912 | banking_0912_003 | Customer | So far. Listen, I called and spoke with Natalie earlier about opening a new account, but didn't have all the information available. Is she available, ma'am? Or can you help me? | [] | OpenBankingAccount | banking |
1,371 | banking_0912 | banking_0912_047 | Customer | OK. when will I receive my checks? | ['InformIntent'] | OrderChecks | banking |
1,372 | banking_0913 | banking_0913_001 | Customer | yes, I was looking at my bank statement, and I see a charge on here that I do not understand. | ['InformIntent'] | DisputeCharge | banking |
1,373 | banking_0914 | banking_0914_018 | Customer | I like to transfer money from my checking account to savings. My new savings. My new savings account. | ['InformIntent'] | InternalFundsTransfer | banking |
1,374 | banking_0914 | banking_0914_036 | Customer | The what could you just verify now? Can you give me the new balance on the checking account? | ['InformIntent'] | CheckAccountBalance | banking |
1,375 | banking_0915 | banking_0915_006 | Customer | That's awesome. Well, my name is Kim and I was calling actually to try to get some help locating an ATM near me. | ['InformIntent'] | FindATM | banking |
1,376 | banking_0915 | banking_0915_039 | Customer | I see. And is there. so is that? Is it just a standalone ATM or is there a branch there with it? Cuz I do need to to go into into the bank this this coming week actually. | ['InformIntent'] | FindBranch | banking |
1,377 | banking_0915 | banking_0915_050 | Customer | OK. And I I I'm assuming thbye bye. Are they? What are their hours? Are they probably like just Monday through Monday through Friday? | ['InformIntent'] | GetBranchHours | banking |
1,378 | banking_0915 | banking_0915_056 | Customer | OK. Well, thank you so much. I really appreciate it. while I have you to check my my account balance? | ['InformIntent'] | CheckAccountBalance | banking |
1,379 | banking_0915 | banking_0915_069 | Customer | I did wanna ask you for the for the ATM what is the daily withdrawal limit? | ['InformIntent'] | GetWithdrawalLimit | banking |
1,380 | banking_0916 | banking_0916_015 | Customer | OK. I moved and I don't know what address you have me under, but I have a new address. And I think it's under my old address. I don't know what you have. | [] | UpdateStreetAddress | banking |
1,381 | banking_0916 | banking_0916_033 | Customer | And I need the nearest branches you have. I need the nearest one to that new address. | ['InformIntent'] | FindBranch | banking |
1,382 | banking_0918 | banking_0918_001 | Customer | yes, I have an account with you guys and I haven't used it in a long time, and it's accruing a bunch of interest, and I just wanna find a way to either close it out or or do something with it. Can you help me? | ['InformIntent'] | CloseBankAccount | banking |
1,383 | banking_0919 | banking_0919_001 | Customer | I need to close my savings account. | ['InformIntent'] | CloseBankAccount | banking |
1,384 | banking_0919 | banking_0919_015 | Customer | I've got a checking account and I've got a question about my savings account. It. It. It doesn't draw very much interest, I don't think. I don't what the interest rate is. Do you know what it is? | [] | CheckAccountInterestRate | banking |
1,385 | banking_0920 | banking_0920_001 | Customer | Hi, I needed help with my to find out my account balances. | ['InformIntent'] | CheckAccountBalance | banking |
1,386 | banking_0920 | banking_0920_065 | Customer | Yeah. I need to wire some money. | ['InformIntent'] | ExternalWireTransfer | banking |
1,387 | banking_0922 | banking_0922_001 | Customer | Hi Ashley, I'm calling because I need to update some of my personal information. | ['InformIntent'] | UpdateStreetAddress | banking |
1,388 | banking_0923 | banking_0923_002 | Customer | And I'm calling because I noticed there was a charge to my account from a Herrs magazine company? I don't even read magazines. | ['InformIntent'] | DisputeCharge | banking |
1,389 | banking_0924 | banking_0924_001 | Customer | yeah, I'm trying to make a wire transfer. | ['InformIntent'] | ExternalWireTransfer | banking |
1,390 | banking_0924 | banking_0924_093 | Customer | Yeah, actually how much do I have in my regular checking? | ['InformIntent'] | CheckAccountBalance | banking |
1,391 | banking_0925 | banking_0925_003 | Customer | Eh not too bad I guess. So I need you I need to change my my email information I do believe. Can you now. What do you need from me dear? | ['InformIntent'] | UpdateEmail | banking |
1,392 | banking_0925 | banking_0925_058 | Customer | Yeah probably better do that. Make sure that they're all all up to date. See who all I have on this account too please? | ['InformIntent'] | GetAccountInfo | banking |
1,393 | banking_0927 | banking_0927_001 | Customer | Hi, my name's Laura and I just moved and so I'm trying to change financial institutions and so I'm looking at opening a checking account. But I have some questions about other products. | ['InformIntent'] | OpenBankingAccount | banking |
1,394 | banking_0927 | banking_0927_007 | Customer | I think I'm interested in the travel card. | [] | OpenCreditCard | banking |
1,395 | banking_0927 | banking_0927_019 | Customer | yes, I have a paper and pen ready. Could I get the address of the of the bank so that I can come in? | ['InformIntent'] | FindBranch | banking |
1,396 | banking_0929 | banking_0929_043 | Customer | mhm can you tell me what's the closest of your ATMs machines next closer to that that little store there that | ['InformIntent'] | FindATM | banking |
1,397 | banking_0930 | banking_0930_055 | Customer | Huh. Now how. I don't have access to to that kind of thing online. Can we talk about how to make that happen? | ['InformIntent'] | SetUpOnlineBanking | banking |
1,398 | banking_0931 | banking_0931_001 | Customer | Yeah I'm trying to send some money to my son through a wire transfer, can yo help me with that? | ['InformIntent'] | ExternalWireTransfer | banking |
1,399 | banking_0931 | banking_0931_031 | Customer | All right, wonderful. Can you also transfer some money from that credit card debit card that we are canceling to my other one that I have with my wife? That way, I won't miss out on the funds. | ['InformIntent'] | InternalFundsTransfer | banking |
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