index
int64 0
4.2k
| dialogue_id
stringlengths 1
12
| turn_id
stringlengths 16
17
| speaker_role
stringclasses 1
value | utterance
stringlengths 5
1.32k
| dialogue_acts
stringclasses 2
values | intents
stringclasses 82
values | industry
stringclasses 3
values |
|---|---|---|---|---|---|---|---|
1,100 | banking_0730 | banking_0730_046 | Customer | Thanks. And would you also give me my checking account balance? | ['InformIntent'] | CheckAccountBalance | banking |
1,101 | banking_0731 | banking_0731_001 | Customer | Hi, this is Peter Davis and some shop took money from my account and the purchase I did not make. | ['InformIntent'] | DisputeCharge | banking |
1,102 | banking_0732 | banking_0732_001 | Customer | hey Michael. My name is John and I was at I went to your branch down the road from me, in downtown Austin. And it was already closed. What time do y'all close? | ['InformIntent'] | GetBranchHours | banking |
1,103 | banking_0732 | banking_0732_005 | Customer | No, that that was my problem, but you know By the way, I really called, I need to change my address on on my account. | ['InformIntent'] | UpdateStreetAddress | banking |
1,104 | banking_0734 | banking_0734_001 | Customer | yes I need to update my address I've got for my accounts. | ['InformIntent'] | UpdateStreetAddress | banking |
1,105 | banking_0734 | banking_0734_021 | Customer | Should I go ahead and get my checks addresses changed over also? | ['InformIntent'] | OrderChecks | banking |
1,106 | banking_0735 | banking_0735_001 | Customer | Yes, I'm calling today about seeing if I can get a credit card. | ['InformIntent'] | OpenCreditCard | banking |
1,107 | banking_0735 | banking_0735_007 | Customer | But yes. I need a give up my check balance. | ['InformIntent'] | CheckAccountBalance | banking |
1,108 | banking_0735 | banking_0735_044 | Customer | Yes. I would like to know my savings, please. | ['InformIntent'] | CheckAccountBalance | banking |
1,109 | banking_0736 | banking_0736_001 | Customer | yes. Hello. I'm calling about. I need to dispute a charge on one of my accounts. Can somebody help me with that over the phone? | ['InformIntent'] | DisputeCharge | banking |
1,110 | banking_0738 | banking_0738_001 | Customer | Hi Cassie. I'm calling because I received this offer by email about receiving two hundred and fifty dollars when you open a new checking account with you guys. | ['InformIntent'] | OpenBankingAccount | banking |
1,111 | banking_0738 | banking_0738_060 | Customer | And then how quickly do you think I might be able to get my card? | ['InformIntent'] | AskAboutCardArrival | banking |
1,112 | banking_0740 | banking_0740_003 | Customer | I have been looking through my statements. They have not been coming out properly and now I'm really mad because it says on one of my statements that I have done HBO plus and I know I haven't and this come out like the last three months and I'm just. | [] | DisputeCharge | banking |
1,113 | banking_0740 | banking_0740_056 | Customer | OK. could you just give me a quick balance on that account please? | ['InformIntent'] | CheckAccountBalance | banking |
1,114 | banking_0743 | banking_0743_001 | Customer | I've lost my card! I don't know if someone stole it. I don't know if I dropped it somewhere. I don't know but I I need to figure out how to shut it off. I don't want anyone to use my account. It's all gonna be drained and I don't have time to deal with this. What do I do? | ['InformIntent'] | ReportLostStolenCard | banking |
1,115 | banking_0744 | banking_0744_019 | Customer | Are yo~. So where where is your at I Bank, where is your office located? Are you in town? | ['InformIntent'] | FindBranch | banking |
1,116 | banking_0745 | banking_0745_035 | Customer | OK, how long, how long do I have before the money is in my checking account? | ['InformIntent'] | AskAboutTransferTime | banking |
1,117 | banking_0748 | banking_0748_001 | Customer | Yeah I need help finding a ATM close the closest one if that's possible to me. | ['InformIntent'] | FindATM | banking |
1,118 | banking_0748 | banking_0748_027 | Customer | Yes, does this one accept cash deposits? | ['InformIntent'] | AskAboutCashDeposits | banking |
1,119 | banking_0749 | banking_0749_001 | Customer | yes, I'm at a gas station and the ATM machine's out of money and I can't use my Intel bank card because the machines are down. | ['InformIntent'] | FindATM | banking |
1,120 | banking_0750 | banking_0750_004 | Customer | Well, I'll apply for it later, but the reason why, the main reason why I called today is I wanted to open up a bank account with you guys. | ['InformIntent'] | OpenBankingAccount | banking |
1,121 | banking_0751 | banking_0751_025 | Customer | yes. This is why I wanna report it stolen. I saw that there was at least one transaction made. | ['InformIntent'] | DisputeCharge | banking |
1,122 | banking_0752 | banking_0752_001 | Customer | hi Rose. My name is Tara. I have a issue with my account. I got this notice in the mail regarding a problem with my account. and I'm trying to understand what it's for. And I'd really like to talk to somebody in person if possible. | ['InformIntent'] | ReportNotice | banking |
1,123 | banking_0753 | banking_0753_010 | Customer | Thank you, thank you. We need it. Send help. Ice, air conditioning didn't help. Oh, I am calling today to open an account with you guys. | ['InformIntent'] | OpenBankingAccount | banking |
1,124 | banking_0754 | banking_0754_001 | Customer | Hey Susan this is Justin. Hey you know I'm I'm I'm trying to find a branch of of Smart bank and and I can't I can't find it, can you help me with that? | ['InformIntent'] | FindBranch | banking |
1,125 | banking_0756 | banking_0756_019 | Customer | Oh yeah. It. It says up here that I spent six hundred and eighty-eight dollars at Dave's Jewelry Now, I. I don't even know who Dave is and or his jewelry, and I did not spend this money. | [] | DisputeCharge | banking |
1,126 | banking_0756 | banking_0756_029 | Customer | yeah. Can you give me the address of the nearest branch? | ['InformIntent'] | FindBranch | banking |
1,127 | banking_0757 | banking_0757_018 | Customer | yes. I want to report a lost card. | ['InformIntent'] | ReportLostStolenCard | banking |
1,128 | banking_0757 | banking_0757_073 | Customer | since you're there, could you read my savings balance to me as well? | ['InformIntent'] | CheckAccountBalance | banking |
1,129 | banking_0758 | banking_0758_001 | Customer | Hi. I was wanting to close my bank account with you. | ['InformIntent'] | CloseBankAccount | banking |
1,130 | banking_0758 | banking_0758_019 | Customer | I'd like to deposit into a different account. | [] | ExternalWireTransfer | banking |
1,131 | banking_0759 | banking_0759_001 | Customer | Oh, I just moved and I'm wondering about an ATM where I moved to here. | ['InformIntent'] | FindATM | banking |
1,132 | banking_0759 | banking_0759_005 | Customer | Mhm. And I assume the one on Main Street has its own ATM machine right there? | ['InformIntent'] | GetBranchInfo | banking |
1,133 | banking_0759 | banking_0759_009 | Customer | OK. the other thing I'd like to know is about getting some new checks with my new address on. | ['InformIntent'] | OrderChecks | banking |
1,134 | banking_0759 | banking_0759_025 | Customer | Is there anything else I have to change because I've just moved? | ['InformIntent'] | UpdatePhoneNumber | banking |
1,135 | banking_0760 | banking_0760_043 | Customer | Can you tell me how long that will take to get to her account? Will it get to her today? | ['InformIntent'] | AskAboutTransferTime | banking |
1,136 | banking_0761 | banking_0761_005 | Customer | OK. Quick one. I'm trying to open an account with you guys. So, I don't know what to do about it. Can you put me through, please? | ['InformIntent'] | OpenBankingAccount | banking |
1,137 | banking_0763 | banking_0763_025 | Customer | Yes, I may need to change my email address. | ['InformIntent'] | UpdateEmail | banking |
1,138 | banking_0763 | banking_0763_031 | Customer | OK, what's the email address you have for me? | ['InformIntent'] | GetAccountInfo | banking |
1,139 | banking_0764 | banking_0764_001 | Customer | Yes I got a letter from you guys saying that I had a pent over tee fee due for paying my credit card late. | ['InformIntent'] | ReportNotice | banking |
1,140 | banking_0764 | banking_0764_019 | Customer | I don't understand why there wouldn't have been enough money in there though to cover it . I mean can you tell me what my checking account balance is, like none of that makes sense to me. | ['InformIntent'] | CheckAccountBalance | banking |
1,141 | banking_0764 | banking_0764_026 | Customer | No, can you help me find one please? | ['InformIntent'] | FindBranch | banking |
1,142 | banking_0764 | banking_0764_040 | Customer | Do you know do they have a drive-thru? | ['InformIntent'] | GetBranchInfo | banking |
1,143 | banking_0765 | banking_0765_007 | Customer | Yeah. You can just tell me which is the one that is closer to me. | ['InformIntent'] | FindATM | banking |
1,144 | banking_0765 | banking_0765_013 | Customer | Oh, OK. Great. Thank you, then. and also, I don't know if I can do that right now. I would like to check my account balance. | ['InformIntent'] | CheckAccountBalance | banking |
1,145 | banking_0766 | banking_0766_009 | Customer | Oh OK. Well that's awesome, great. well I would like to make a wire transfer. that was why I was trying to, you know, access it online or what ever. I'm not even sure if I can do that on the website but but now that I have you, if you could help me with that I need to make a wire transfer to to my mom's account. She has an account with you all as well. she's done had several things go on and a couple dental issues and now you know money has gotten super tight. So I need to go ahead and transfer some money over to her account. | ['InformIntent'] | ExternalWireTransfer | banking |
1,146 | banking_0768 | banking_0768_004 | Customer | OK. There we go. Yeah. I was I was a little thrown off. OK. Thank you. I was trying to find a nearest ATM You know, again, I the I go to ATMs and I get charged a service fee. I was trying to find one in my area where I don't get charged a service fee. | [] | FindATM | banking |
1,147 | banking_0769 | banking_0769_001 | Customer | Hi my name is Davina Saint Clair. I have gotten a piece of letter from Intellibank saying to call the bank. I just wanted to make sure there wasn't any holds in my account or anything. | ['InformIntent'] | ReportNotice | banking |
1,148 | banking_0769 | banking_0769_017 | Customer | Yes I would like to do a transfer from my checkings to my savings sorry pardon my yawn. | ['InformIntent'] | InternalFundsTransfer | banking |
1,149 | banking_0770 | banking_0770_001 | Customer | hi. I would like to make a withdraw from my savings account and I need to put money in my Christmas account. | ['InformIntent'] | InternalFundsTransfer | banking |
1,150 | banking_0771 | banking_0771_001 | Customer | Good afternoon Jennifer. My name is Thomas. And I'd like to open an account with Intellibank. | ['InformIntent'] | OpenBankingAccount | banking |
1,151 | banking_0774 | banking_0774_003 | Customer | I am looking for an ATM that is closest to me, closest to home. | ['InformIntent'] | FindATM | banking |
1,152 | banking_0775 | banking_0775_001 | Customer | Hi. Yes ma'am, I'm calling because I need to do a wire transfer. | ['InformIntent'] | ExternalWireTransfer | banking |
1,153 | banking_0777 | banking_0777_005 | Customer | That works. And so I just needed to know that real quick. But what I need to know now is if I can do some transferring of some funds of my checking account. | ['InformIntent'] | InternalFundsTransfer | banking |
1,154 | banking_0777 | banking_0777_017 | Customer | Oh. Can you tell me my. | [] | CheckAccountBalance | banking |
1,155 | banking_0777 | banking_0777_018 | Customer | Balance, please? | ['InformIntent'] | CheckAccountBalance | banking |
1,156 | banking_0778 | banking_0778_001 | Customer | hey I'm calling I need to update my address. I just moved down the road. | ['InformIntent'] | UpdateStreetAddress | banking |
1,157 | banking_0780 | banking_0780_001 | Customer | yes, I'd like to check the my checking account balance please. | ['InformIntent'] | CheckAccountBalance | banking |
1,158 | banking_0780 | banking_0780_024 | Customer | Well that's good. And I believe you offered online banking. Is that something that you could help me get set up today? | [] | SetUpOnlineBanking | banking |
1,159 | banking_0781 | banking_0781_012 | Customer | I gotta report my card as stolen. | ['InformIntent'] | ReportLostStolenCard | banking |
1,160 | banking_0782 | banking_0782_003 | Customer | Oh uh I need uh the check the account balance in my checking. | ['InformIntent'] | CheckAccountBalance | banking |
1,161 | banking_0782 | banking_0782_019 | Customer | yeah I was wondering if I could transfer over half of that to my savings. | ['InformIntent'] | InternalFundsTransfer | banking |
1,162 | banking_0782 | banking_0782_025 | Customer | Oh no wait yes actually I might need to go in at some point in time. what's the your local branch hours? | ['InformIntent'] | GetBranchHours | banking |
1,163 | banking_0784 | banking_0784_003 | Customer | Oh, yeah, right, sorry, of course, my manners. It says something about the bank's gonna be closed for a couple days? | [] | GetBranchHours | banking |
1,164 | banking_0784 | banking_0784_020 | Customer | OK, yeah, that w~, that will work out great. what are your banking hours again? | ['InformIntent'] | GetBranchHours | banking |
1,165 | banking_0785 | banking_0785_001 | Customer | Good morning. I'm calling to see if there's a branch near me? We're on vacation in Miami and I haven't seen one. | ['InformIntent'] | FindBranch | banking |
1,166 | banking_0785 | banking_0785_016 | Customer | Yes, ma'am. I'd also like to check my balance. | ['InformIntent'] | CheckAccountBalance | banking |
1,167 | banking_0786 | banking_0786_001 | Customer | Hi I'm calling because I'd like to dispute a transaction. | ['InformIntent'] | DisputeCharge | banking |
1,168 | banking_0786 | banking_0786_021 | Customer | And I actually need to correct my phone number that you guys have on file. | ['InformIntent'] | UpdatePhoneNumber | banking |
1,169 | banking_0787 | banking_0787_001 | Customer | Hi Rose, my name is Kim. I'm actually calling back. I I called before to find a a ATM location near me. and I I don't know if the girl gave me the wrong name of the street or if I wrote it down wrong. I'm not sure, but I need a location of an ATM near me, please. | ['InformIntent'] | FindATM | banking |
1,170 | banking_0787 | banking_0787_027 | Customer | no. Well, there's no fees if it's if I'm using one of our ATMs, right? | ['InformIntent'] | AskAboutATMFees | banking |
1,171 | banking_0788 | banking_0788_028 | Customer | No, not this one. This was from Amazon Prime and I never signed up for anything with them. | [] | DisputeCharge | banking |
1,172 | banking_0788 | banking_0788_045 | Customer | So, Intel Bank will send me a new card and I should have it within a week. | ['InformIntent'] | RequestNewCard | banking |
1,173 | banking_0789 | banking_0789_001 | Customer | Oh, hi Janine. This is Sandra Murphy. I got a letter in the mail not too long ago from your Intel bank there and I'm not quite clear if it's in reference to a problem that I'm having with an account or you're offering a new service but I want to talk to you anyways because the holidays are coming up and I wanted to see about maybe opening another account of some type. I thought maybe you could help me with that. | [] | OpenBankingAccount | banking |
1,174 | banking_0790 | banking_0790_003 | Customer | How's the family? I'm good I'm good I'm just you know whenever I call I'm always having one or two issues and all that. right now I have two issues apparently I want to open an account with you guys, right? | ['InformIntent'] | OpenBankingAccount | banking |
1,175 | banking_0790 | banking_0790_005 | Customer | And I have my ATM card you know got stolen again. So it got stolen this time around so I don't know I don't know how to start so I just want to start from the first one and then we'll go to the second one. So you just help me out. | [] | ReportLostStolenCard | banking |
1,176 | banking_0791 | banking_0791_001 | Customer | Hi yes, I'm interested in doing a wire transfer. | ['InformIntent'] | ExternalWireTransfer | banking |
1,177 | banking_0791 | banking_0791_037 | Customer | Yes I was actually wondering because I wanted to come by and stop on in but I wasn't sure of the nearest branch towards I couldn't find the nearest branch to my location of my residence. | ['InformIntent'] | FindBranch | banking |
1,178 | banking_0793 | banking_0793_001 | Customer | Yes I'm having issues I'm trying to make a wire transfer. | ['InformIntent'] | ExternalWireTransfer | banking |
1,179 | banking_0794 | banking_0794_001 | Customer | Yeah, I got a problem with my Intel bank account. I got a statement in the mail and I didn't buy anything at a furniture store. | ['InformIntent'] | DisputeCharge | banking |
1,180 | banking_0795 | banking_0795_001 | Customer | Hey Sherry. Hopefully you can help me. I need to make a wire transfer to my brother in Florida. I have all of his information for his bank and everything. I just didn't know if I could do it through you guys or if I had to go to like Western Union or something. | ['InformIntent'] | ExternalWireTransfer | banking |
1,181 | banking_0795 | banking_0795_003 | Customer | Oh and while we're on the phone I need to order a new debit card. Mine is snapped in half. | ['InformIntent'] | RequestNewCard | banking |
1,182 | banking_0795 | banking_0795_013 | Customer | Hey so while I have you on my account what's the exact balance in my checking? | ['InformIntent'] | CheckAccountBalance | banking |
1,183 | banking_0796 | banking_0796_001 | Customer | yeah, my wife, she she's been driving on some bad tires and she ran over a nail or something and and blew out a tire. So, I need to see if I've got enough money to buy some new some new tires. | ['InformIntent'] | CheckAccountBalance | banking |
1,184 | banking_0797 | banking_0797_001 | Customer | Yes. My name is Alisha. I would like to close my account. | ['InformIntent'] | CloseBankAccount | banking |
1,185 | banking_0797 | banking_0797_018 | Customer | Yes, I will be depositing money into my husband's account. | [] | ExternalWireTransfer | banking |
1,186 | banking_0797 | banking_0797_028 | Customer | Yes, everything sound correct. But I will also would like to know what is my balance on my account. | ['InformIntent'] | CheckAccountBalance | banking |
1,187 | banking_0798 | banking_0798_019 | Customer | I have a disputes transaction. That's why I called, dispute transaction. | [] | DisputeCharge | banking |
1,188 | banking_0801 | banking_0801_001 | Customer | yes. I need to check my Intellibank checking account balance. | ['InformIntent'] | CheckAccountBalance | banking |
1,189 | banking_0802 | banking_0802_003 | Customer | good deal. I believe I talked to you the other day. I was having an issue with my checking account. I was seeing if one of my deposits has been deposited and and I you helped me with that issue, so, I need to check my account balance for my checking account, please. | ['InformIntent'] | CheckAccountBalance | banking |
1,190 | banking_0802 | banking_0802_013 | Customer | OK. That sounds great. can you tell me if the if my checking account receives any interest? | ['InformIntent'] | CheckAccountInterestRate | banking |
1,191 | banking_0803 | banking_0803_001 | Customer | Hi there darling. Good afternoon. I was calling to see how can I also possibly order some checks through your bank please? | ['InformIntent'] | OrderChecks | banking |
1,192 | banking_0803 | banking_0803_015 | Customer | Well yeah actually. I wanted to do a a internal transfer. Do you all do that at that bank? | ['InformIntent'] | InternalFundsTransfer | banking |
1,193 | banking_0804 | banking_0804_013 | Customer | yes my address is seven five three Dogwood. Now I may have, when I opened the account, I may have used Street, but it's actually Road, Dogwood Road. | [] | UpdateStreetAddress | banking |
1,194 | banking_0804 | banking_0804_040 | Customer | OK. Could you also give me a balance in my savings account please? | ['InformIntent'] | CheckAccountBalance | banking |
1,195 | banking_0804 | banking_0804_044 | Customer | no, thanks for the opportunity. The you know I should, I'd like to be doing this online. could you and I've not set up an online account yet, could you kind of give me an idea on that? | ['InformIntent'] | SetUpOnlineBanking | banking |
1,196 | banking_0805 | banking_0805_025 | Customer | Yeah. It's for two hundred and fifty, three days ago. Do you see anything else that's came out in the last six days? Because I didn't even find it until today, so I haven't used it in six days. | ['InformIntent'] | CheckTransactionHistory | banking |
1,197 | banking_0806 | banking_0806_001 | Customer | yes hi April. My name is Amber and I'm calling because I need to close my account with you guys . | ['InformIntent'] | CloseBankAccount | banking |
1,198 | banking_0806 | banking_0806_051 | Customer | I was wondering if you could tell me whether I will have any additional fees. Will I owe anything more to you guys? | ['InformIntent'] | GetAccountInfo | banking |
1,199 | banking_0807 | banking_0807_003 | Customer | actually, I I want to do a transfer so I want to check my balance and do a transfer. and my name is Claire. Claire Morrison. M O R R I S O N. | ['InformIntent'] | InternalFundsTransfer | banking |
Subsets and Splits