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DESIGNER Summary To get a strong foothold on the career ladder by doing the best I can and more, with a company that supports teamwork and utilizes the abilities of its employees. Highlights Excellent team working skills · Planning and organizing events. · Creativity in working. Time management skills. · Ability to work under pressure · Experienced in communicating, interacting, and building relationships with people of varying ethnic, religious, and cultural backgrounds. Computer literate and excellent typing skills. Fluency in MS Office (Word, Excel, PowerPoint, Access) and in World Wide Web (web search). ·Good Communication skills. · Leadership skills. Experience Designer , 02/2011 Company Name － City , State Designing a Jewelry collection for brides show. Education 2009 American University in Dubai － City , UAE Bachelor of Fine Arts Visual Communication Visual Communication 2005 Al-Ma'arifa Private School (High School Level) Business, Biology, Arabic, Religion, English, Food and Nutrition, Arts, TOEFL Business, Biology, Arabic, Religion, English, Food and Nutrition, Arts, TOEFL 2004 Rosary School (IGCSE) － City Subjects included English, Arabic, Biology, Physics, Chemistry, Business, Economics, Religion, Math, Arts Interests Painting, design, sports, fine dining, going out with friends, reading, and movies. Languages English (fluent) Arabic (fluent) French (basic) Skills photo, Advertising, Arabic, artist, Arts, Art, Agency, basic, Good Communication skills, Computer literate, Creativity, database, Dec, Designing, Economics, English, Filling, French, LANGUAGES, Leadership skills, Math, Access, Excel, MS Office, PowerPoint, Word, organizing, paint, Physics, POS, Selling, Time management, typing skills, World Wide Web Additional Information

FITNESS SPECIALIST Summary Energetic Personal Trainer with educational background in Physical Education, Sport Training and exercise Swimming. Experienced Personal Trainer with  10 years conducting one-on-one training sessions in an upscale fitness studio. Advanced training in metabolic testing, nutrition and weight management consulting. Highlights Fitness assessments Body Mass Index (BMI) knowledge Understanding of body fat tables and BMI Fitness equipment operation Weight management expert CPR and First Aid certified Understanding of human anatomy Gymnast AED certification Fitness equipment expertise Fitness programming specialist Accomplishments Material Development Created Physical Education targeting Pk - 12 to create an engaging educational experience. Completed an average of 30 ore than fitness assessments per month. Team Building and Leadership Education Strategies Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory. Experience Fitness Specialist Aug 2015 to Mar 2016 Company Name - City , State Instruct of group exercise classes. Provide one-on-one consulting, training and motivation. Perform fitness assessments, determine exercise prescriptions, and design workout programs for the clients. Contributed to a 10% increase in sales for the personal training department. Guided clients in safe exercise, taking into account individualized physical limitations. Taught clients how to modify exercises appropriately to avoid injury. Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals. Arrived on time, prepared and attentive for every training appointment. Administered fitness assessments, which included the seven point skin-fold body fat measurements, blood pressure and treadmill tests. Demonstrated and explained fitness program benefits to members, resulting in a 75% increase in member participation in paid classes. Physical Education Teacher Jan 2014 to Jan 2016 Company Name - City , State Contributed with the community in ludic Activities. Encouraged the students to engage in fitness gram and other activities in the gym to meet fitness goals. Demonstrated and explained fitness program benefits to members, resulting in a 80% increase in students articipation. Implemented for the entire school community the program of Health and Wellness. Implemented the A&M Nutrition Program for Schools. Member of light House of leader in me (7 Habits). Physical Education Teacher and Swimming Head Coach Jan 2010 to Jan 2013 Company Name - City , State Recruited and met with prospective student-athletes to discuss their experience and goals. Monitored the academic performance of student-athletes in addition to their athletic progress. Helped develop each participant's physical and psychological fitness. Coordinated scheduling and field and facility use with the activities office. Establish and designed various cross-curriculum warm-up activities and trainings with basic skills to enhance connections between school subjects and the students athletes. Maintained accurate statistics, records and results of each season. Played an active role during parent-teacher conferences, and updated parents regularly on their child's progress in the classroom. Protect student athletes mental, physical and nutritional; also the equipment, materials and facilities. Apply and enforce student discipline during athletic contests and practice sessions. Motivated and encouraged student athletes to do their best during practices and games. Communicated effectively with parents and Boosters, including organizing and leading meetings. Strength and Conditioning Trainer and Assistant Coach of Swimming Jan 2005 to Jan 2011 Company Name - City , State Perform fitness assessments, determine exercise prescriptions, and design workout programs for all the team members. Arrived on time, prepared and attentive for every training. Administered fitness assessments, which included the seven point skin-fold body fat measurements, blood pressure and treadmill tests. Instruct of group exercise classes. Assistant coach of swimming program in the American University. Perform administrative tasks associated with facility operations. Education Masters of Ph. Ed , Sport Training 2012 University of Turabo - City , State , United Stated Sport Bachelor in Arts of Education , Physical Education 2008 American University of Puerto Rico - City , State , Unated Stated SECONDARY Skills Computer literate: ( Excel, Power Point, Word, Mind Body)  Conferences: consulting, Designing, health promotion. Educator and Bilingual

INFORMATION TECHNOLOGY SPECIALIST Summary An organized DBA professional with over 6years hands-on experience supporting Oracle databases, Sql Server databases and AWS infrastructure. Equipped with excellent communication and interpersonal skills; a highly organized individual and team player who possesses strong analytical and problem solving skills, and is who is committed in delivering quality services to customers/clients. Experience Information Technology Specialist 03/2018 to Current Company Name City , State  Primary responsibilities include production support, installation and configuration, migration, backup and recovery, performance tuning, cloning, security, upgrades, and patches. Planned, installed and upgraded multiple Oracle databases from 11.2.0.4 to 12.2.0. Added targets to OEM 13c and used OEM 13c to monitored databases. Created rules, security profiles using OEM 13c. Performed Hot/Cold Backup, Recovery and Cloning of databases using RMAN Planned and implemented Backup strategies, used RMAN and Crontab to schedule backup. Installed and upgraded databases from MySQL 5.6 to 5.7 and implemented mysqld_multi for better performance. Migrated databases from on-premise to AWS using Database migration services. Launched and maintained RDS and EC2 instances in AWS. Created Snapshots, Elastic IPs, EBS Volumes, Security Groups per clients/costumers request. Performed cross region replication with S3. Created security groups to manage inbound and outbound rules. Database Administrator 12/2014 to Current Company Name City , State Troubleshot and resolved web application issues escalated from customer support and other departments with a 100% success rate. Worked with clients to analyze computing and network needs and implemented appropriate solutions within each department's budget. Analyzed performance monitoring/tuning/troubleshooting - Oracle database performance tuning services with EXPLAIN PLAN, TKPROF, STATSPACK, AWR and SQL TRACE. Installed, configured and maintained Physical, Logical, Active standby databases supported by Data guard on Oracle 11g, and 10g RAC servers for the purpose of disaster recovery procedures. Generated ASH, ADDM and AWR Reports using OEM from Oracle 10g, 11g and 12c database and analyzed the reports for Oracle wait events, time consuming SQL queries, tablespace growth, and database growth. Implemented database re-organizations as required to improved performance and ensure maximum up-time of the database; implemented SQL Access and SQL Tuning advisers recommendations. Launched and maintained RDS and EC2 instances in AWS. Created Snapshots, Elastic IPs, EBS Volumes, Security Groups per clients/costumers request. Planned and implemented high availability solutions such as Real Application Cluster (RAC) in Oracle 11gR2 Grid and 10g on ASM and ACFS file systems. Migrated multiple stand-alone databases to RAC databases using Rconfig, RMAN and OEM. Migrated single instance databases from NON-ASM to ASM file system to improve performance. Installed Oracle 10g, 11g and 12c software and created multiple databases including Plug-able and container databases in oracle 12c. Implemented TDE, Data Redaction and database Auditing to improved data integrity and security. Applied PSU on standalone TEST environment using OPatch and same PSU (Grid and RDBMS Patching) on production cluster using OPatch Auto. Replicated data in real time using Oracle Golden Gate and Oracle streams. Analyzed, interpreted and troubleshot Golden Gate related issues. Designed and implemented different backup strategies like Cold, Hot backup using RMAN with Flash Recovery Area and Logical Backups with EXPDP/IMPDP. Scheduled RMAN backups, purge jobs, Maintenance Jobs using DBMS_JOBS, DBMS_SCHEDULER, Crontab and OEM. Implemented and managed logical backup/recovery with Datapump and Export/Import utilities. Cloned databases using RMAN and Manually using scripts. Implemented Point In Time Recovery on one or more tablespaces to recover lost of a table(s) while eliminating down time for the database. Installed SQL Server EE 2012 on windows and created databases, triggers, tables, procedures, functions and database diagrams. Upgraded databases from 10g to 11g and to 12c using DBUA, Datapump, Manually, Transportable Tablespace and Oracle Dataguard. Oracle Database Administrator 07/2012 to 10/2014 Company Name City , State Prepared technical architecture proposals for enhancements and migrated an existing standalone database to RAC database. Provided senior technical support to Developers and troubleshot performance issues and maintained high availability and security of databases. Analyzed and tuned the Database to identify potential database bottle necks such as response delay, locking contention, wait event using tools like STATSPACK, EXPLAIN PLAN, and TKPROF. Collaborated and worked together with development and operations staff and resolved problems quickly and efficiently. Maintained Physical, Logical, Active standby databases supported by Data guard on Oracle 11g, and 10g RAC servers for the purpose of disaster recovery procedures. Installed, configured, deployed and monitored different databases and application servers using Oracle OEM 12c Grid Control. Worked efficiently in Database administration activities such as User management, Space management, Monitoring, Creating Database, Managing Oracle Instance and Database security and Materialized views. Maintained and administered high availability solutions such as Real Application Cluster (RAC) in Oracle 11gR2 Grid and 10g on ASM file system. Planned and applied PSU/CPU patches and upgraded multiple databases from 10g to 11g. Replicated data in real time using oracle Golden Gate. Increased data security; implemented TDE and database auditing and created threshold on database metrics and set alert for a more stronger security. Maintained Active Data guard, creating both Logical and Physical Standby databases for data disaster recovery solutions. Worked on 24/7 environments, supported, monitored, managed and troubleshot database related issues over 300 oracle 10g, 11g and 12c databases with sizes from 300G to 2TB. Implemented backup strategies used RMAN for incremental/full backup and Datapump to backup logical components. Education and Training Bachelor of Science : Civil Engineering University Of Buea City , State , Cameroon Civil Engineering Technical Environment Databases: Oracle 10g, 11g, 12c, MySQL 5.6, 5.7, Sql Server 2008, 2012 Platforms: Oracle Enterprise Linux 5.11, 6.7, 7, HP-UX 10.x, 11.x. Sun Solaris 2.5, 2.6, Windows Server 2008 Tools : TKPROF, EXPLAIN PLAN, STATSPACK, AWR, and ADDM Toad, Putty, X-wing32, WinSCP.  Database Utilities : Oracle Enterprise Manager, Real Application Cluster, ASM, Transportable Tablespaces, SQL*Loader, RMAN, DataPump, Export, Import Languages :  ·SQL*PLUS, PL/SQL, UNIX Shell Scripting, Ksh, bash

EXECUTIVE CHEF Executive Profile More than twenty years of progressively responsible experience as a dynamic, resourceful and skilled Executive Chef with a proven success record in both fine dining and catering. Associate of Occupational Studies in Culinary Arts from The Culinary Institute of America. Supervised a staff of 40 to prepare as many as 5,000 meals per day. Highly organized; initiated and coordinated all pastry production for four restaurants and a catering company. Very professional; experienced in developing new food concepts and applications Skill Highlights Multi-operation hospitality management High degree of drive and determination Proven leadership skills Special dietary needs expert Adaptable Staff development talent Core Accomplishments Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food.Created and explored new cuisines. Milwaukee Journal Sentinel Carol Deptolla's Top 30 Restaurants of 2011. Professional Experience Executive Chef 11/2014 to Current Company Name City , State Effectively plan and develop menus for the club considering factors such as product availability, food and service cost, marketing conditions and business volume. Ensure the correct preparation and presentation of a consistent level for all food items prepared through production and demonstration. Full accountability and responsibility for all Café/Kitchen operational functions. Additional roles in Ordering, Receiving, Inventory and Loss Prevention. Developed Scratch Pastry Program to produce and distribute from Bristlecones's kitchen to sister clubs. Premium Club Chef 01/2014 to 11/2014 Company Name City , State Directly responsible for food and labor costs, menu development, recipe creation and standardization of recipe production to ensure consistency. Promote positive public relations with guests. Oversaw three fine dining kitchen operations and all aspects of food production to ensure high quality food standards are met on a daily basis. Change menus daily for two outlets and pastry menu for each home stand. Responsible for all non-game day catered events and some game day events. Extensive travel to other DNC venues to aid in support in playoffs and championship games for baseball and football. Executive Pastry Chef 03/2013 to 01/2014 Company Name City , State Ensure brand quality, consistency and adherence to standards. Developed sratch menu and implement new items for game stands. Ensure that all pastries are consistently prepared and served according to the restaurants', outlets', and banquet facility portioning, and serving standards. Extensive travel to other DNC venues to aid in support in playoffs and championship games for baseball and football. Executive Pastry Chef 06/2012 to 03/2013 Company Name City , State Ordered and controlled inventory. Developed scratch menu and implement daily specials. Introduced new and modified existing recipes. Responsible for all pastry and savory baked goods food costing. Executive Chef 10/2009 to 09/2011 Company Name City , State In this organic vegetarian restaurant I have created seasonal menus with a heavy emphasis on vegan, gluten-free and living food items. Responsible for all pastry production for in- house and retail sale. Develop own methods and recipes to create tasty vegetarian/vegan cuisine. Supervised and evaluated staff, implemented budgets, fore casted trends and negotiated prices with vendors. Developed and held monthly cooking classes for the public. Executive Chef 09/2001 to 09/2003 Company Name City , State Created all menus, oversaw all savory and sweet food production and kitchen staff, ordered and controlled food inventory. Trained all kitchen staff and adhered to company budgets. Developed and held cooking, baking and candy making classes for the public. Executive Chef 06/1998 to 08/2001 Company Name City , State Ordered and controlled inventory. Developed weekly menus and implemented daily specials. Introduced new and modified existing recipes. Worked on all baked goods for retail sale, which included wedding cakes, candies, savory pastries and other baked goods. Executive Pastry Chef 04/1991 to 05/1995 Company Name City , State Initially set up and coordinated all pastry department operations for the company managing four restaurants and a catering company on Pier 39. Supervised and evaluated staff, implemented budgets, forecasted trends and negotiated prices with vendors. Interacted with health inspectors and other regulators. Ordered and maintained inventory. Oversaw the distribution of product from central location. Education Associate of Occupational Studies : Culinary Arts 1991 The Culinary Institute of America City , State Culinary Arts Skills Budgets, Cooking, Costing, Inventory, Managing, Public Relations, Quality, Retail

PUBLIC RELATIONS AND EVENT PLANNING ASSISTANT Highlights Journalism student with strong written and verbal communication skills. Motivated self-starter with experience in public relations writing and event planning. Summary of Qualifications Cooperative team member Special events planning Multi-media marketing Writing and editing skills Microsoft Office, Excel, PowerPoint proficiency Experience Public Relations and Event Planning Assistant May 2015 to August 2015 Company Name － City , State Wrote press releases and media advisories, prepared information for media kits and maintained company website and social media outlets. Managed special events such as tournaments, book signings and parties. Coordinated services for events such as entertainment, signage, printing, event security and secured vendors and sponsorships. Vice President November 2014 to Current Company Name － City , State Manage all social media outlets including Twitter, Instagram and Facebook. Create events for professional development within a team of six journalism students. Develop strategies for acquiring and maintaining membership. Coordinator of Internal Marketing December 2013 to September 2014 City , State Managed inbound marketing campaigns to increase brand awareness and generate new business. Planned and negotiated media buys, including TV, print and digital. Contributed to the planning and execution of an event with more than 8,000 attendees. Education Bachelor of Arts : Journalism Public Relations , August 2012 INDIANA UNIVERSITY-PURDUE UNIVERSITY INDIANAPOLIS － City , State Journalism Public Relations Certificate in Event Management Skills book, editing skills, event planning, Event Management, Special events, Journalism, marketing, Excel, Microsoft Office, PowerPoint, Multi-media, press releases, public relations, self-starter, TV, verbal communication skills, website, written

CONSULTANT Summary Over 20 years experience working with IFC on many sectors - oil and gas, mining, renewable energy and Skills Experience with IFC jeopardy projects, portfolio management.    Experience with several IFC Portfolio Databases.  Experience Consultant , 12/1996 to Current Company Name － City Conducted risk and impairment analyses of IFC's portfolio of loan and equity investments and recommended to senior management the specific loss reserves to cover impaired individual investments. Analyzed financial statements of client companies and coordinated with Investment Officers to validate information from IFC files. Participated in the development of a new loan loss reserve forecasting tool based on loan migration analysis. Took part in the preparation of the FY97 Loss Reserve Review Paper. Participated in discussions on the status of investee companies with the Investment Departments. Prepared project status reports to external auditors. Policy Analyst , 03/1991 to 07/1994 Company Name － City Managed a team of seven professionals to establish and operate one of the Company's first joint ventures with the Austrian partner Berthold & Stempel. Worked on the introduction of leasing in the hotel and catering divisions of the company. Worked with Senior Management on the introduction of a new accounting system. Lecturer , 01/1987 to 03/1991 Company Name Taught a course in Microeconomics. Participated in a number of projects on companies' restructuring and regional development issues with local enterprises and government agencies. Languages Bulgarian and Russian (fluent); German (working knowledge). Education and Training MBA : Finance , November 1996 GEORGETOWN UNIVERSITY － City , State Finance 3.67 Finance Club, Consulting Club. * SEED (Students for Eastern European Development) --Fund-raiser. MS : Economics , February 1987 Varna University School of Economics Varna Bulgaria Economics 3.85/4.00 Graduated in the top 5%. * Gold Medal from the Bulgarian Ministry of Education awarded for academic excellence. Skills accounting system, Bulgarian, Consulting, client, Database, equity, Senior Management, Finance, financial statements, forecasting, German, government, investments, migration, Russian (fluent, spread sheet, word processing

CO- FOUNDER/THERAPIST AND TEACHING ARTIST Summary Mental Health Counselor specializing in Art and Play Therapies . Responsible self-starter who communicates well and is dedicated to improving the well-being of clients. Mental health professional driven to help others overcome personal obstacles. Comfortable working autonomously or in a team-based setting. Clinically certified Mental Health Therapist skilled at motivating, communicating and advocating for clients dealing with mental health and emotional disorders. Expert in DBT and psychotherapy. Seasoned mental health practitioner with demonstrated track record of successfully working with diverse client populations in one-on-one and group settings. Skilled Therapist with expertise on the identification and management of youth mental illnesses. Seasoned mental health practitioner with demonstrated track record of successfully working with diverse client populations in one-on-one and group settings. Mental health professional driven to help others overcome personal obstacles. Comfortable working autonomously or in a team-based setting. Skills Knowledge of the ins and outs of Child Protective Services (CPS) Practiced in family assessments Family therapy aptitude Therapeutic expertise Specialized training in grief counseling Family therapy background Parenting skills educator Community resources specialist Suicide precautions expertise Suicide risk assessments Suicide risk assessments Superior communication skills Medicaid familiarity Psychiatric population familiarity Outreach programming specialist Solution-focused counseling Extensive DSM-IV knowledge Clinical documentation mastery Exceptional problem solver Member of the National Association of Social Workers (N.A.S.W.) Mood disorders specialist Dual diagnosis expertise Experience August 2014 to October 2015 Company Name City , State Co- Founder/Therapist and Teaching Artist Served as lead clinician for patients with bipolar, depression, anxiety and personality disorders. Referenced and used various therapy techniques, including psychodynamic, family systems, cognitive behavioral and lifespan integration psychotherapy. Consulted with and developed appropriate treatment and rehabilitation plans for dually diagnosed patients. Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members. Diagnosed mental health, emotional and substance abuse disorders. Executed appropriate risk-assessment and mitigation strategies. Developed comprehensive treatment plans for patients diagnosed with opioid addiction. Led patients in individual, family, group and marital therapy sessions. Evaluated patients to determine potential need to transfer to specialized inpatient mental health facilities. Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities. Guided clients in understanding illnesses and treatment plans. Developed appropriate policies for the identification of medically-related social and emotional needs of clients. Created and reviewed master treatment and discharge plans for each client. Referred clients to other programs and community agencies to enhance treatment processes. Organized treatment projects that focused on problem solving skills and creative thinking. Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications. Worked with parents and teachers to implement consistent behavior therapy techniques at home and school. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills. Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems. Interacted with clinical staff and external resources such as school or community personnel. Collaborated closely with treatment team to appropriately coordinate client care services. Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention. Documented all patient information including service plans, treatment reports and progress notes. Efficiently gathered information from families and social services agencies to inform development of treatment plans. Conducted comprehensive initial in-home psychosocial assessments prior to first wraparound meetings. Quickly responded to crisis situations when severe mental health and behavioral issues arose. Effectively managed time and caseloads based on 50  sessions per week. Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards. Charted and recorded information in client files. June 2012 to March 2014 Company Name City , State CPS Specialist III August 2008 to May 2011 Company Name City , State Therapist Effectively managed time and caseloads based on 50  sessions per week. Charted and recorded information in client files. Tracked client movement on and off the unit by documenting times and destinations of clients. Quickly responded to crisis situations when severe mental health and behavioral issues arose. Conducted comprehensive initial in-home psychosocial assessments prior to first wraparound meetings. Efficiently gathered information from families and social services agencies to inform development of treatment plans. Documented all patient information including service plans, treatment reports and progress notes. Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention. Collaborated closely with treatment team to appropriately coordinate client care services. Interacted with clinical staff and external resources such as school or community personnel. Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills. Worked with parents and teachers to implement consistent behavior therapy techniques at home and school. Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications. Organized treatment projects that focused on problem solving skills and creative thinking. Referred clients to other programs and community agencies to enhance treatment processes. Created and reviewed master treatment and discharge plans for each client. Guided clients in understanding illnesses and treatment plans. Developed appropriate policies for the identification of medically-related social and emotional needs of clients. Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities. Evaluated patients for psychiatric services and psychotropic medications. Monitored patients prescribed psychotropic medications to assess the medications' effectiveness and side effects. Evaluated patients to determine potential need to transfer to specialized inpatient mental health facilities. Administered medication to patients presenting serious risk of danger to themselves and others. Conducted psychiatric evaluations and executed medication management for both inpatient and outpatient facilities. Led patients in individual, family, group and marital therapy sessions. Developed comprehensive treatment plans for patients diagnosed with opioid addiction. Executed appropriate risk-assessment and mitigation strategies. Diagnosed mental health, emotional and substance abuse disorders. Education and Training 2020 Northcentral University City , State , USA Ph.D. : Education Specialization in Special Education 2017 Colorado Technical University City , State , USA Master of Science : Homeland Security Specialization in Emergency Management and Public Health  Public Health and Disaster medicine coursework  2012 University of Southern California City , State , USA Master of Arts : Teaching Specialization in Multiple Subject Education Coursework in English as a Second Language, Elementary, and Special Education 2008 University of Pennsylvania City , State , USA Masters of : Social Work Specializations in Developmental Disabilities, Macro, and School Social Practice with  Coursework in Psychology, Social Work, Counseling, Human Services,  Marriage and Family Therapy and Child Development 2006 Rutgers University City , State , USA Bachelor of Arts : Urban Studies Specializations in Voluntary Action, Civic, and Non-Profit Leadership.  Minor in Art History Recipient of James M. Gaffney Award Member of Student Government Association, National Coalitions Building Institute Campus Affiliate and the Rotoract  Club Accomplishments Effectively managed caseloads of more than 100  clients at any given time. Member of the National Association of Social Workers (N.A.S.W. since 2008 Won the Rutgers University faculty Urban Studies Research  Award.  Awards James M. Gaffney Award, 2006 Dissertation Dissertation: ________________________examines the different approaches to _______________________________. M.A.T. Thesis: Saxon Math examines the different approaches as to whether a standards based math curriculum is written to met the needs of all students.  Undergraduate Thesis: Developing the Youth of Northern Ireland examines the ways in which Youth are actively engaged in Civil Society in Northern Ireland and the European Union Publications Technical Reports: Oster, K.W. (2012). Saxon Mathematics and its Effects on Learning. M.A.T. Dissertation. Rossier School of Education, University of Southern California. Oster, K.W. (2006). Developing the Youth of Londonderry.  Undergraduate Dissertation. College of Arts and Sciences, Rutgers University. Skills Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills

SENIOR HR Highlights Safety ManagementEmployee EngagementHR GeneralistTraining & DevelopmentOrganizationRecruiting & Succession Planning Accomplishments Experienced in union and non union manufacturing, sales & headquarter environments. Established North American region safety operations network across US & Canada, 7 manufacturing sites and 4separate business units, this model has been used in other functional areas. Experience Senior HR January 2007 to October 2010 Company Name － City , State Industrial Development DirectorNovember 2015 to CurrentDanone - Minster, OHDevelopment of consistent technical training to assure skill attainment across the 7 manufacturing sites in the region. Environmental, Health & Safety DirectorOctober 2010 to October 2015Dannon - Minster, OHEstablished and led regional safety and health network for 4 Dannon US sites. Expanded responsibilities to include allsafety auditing across 7 dairy Danone sites, waters division and baby nutrition divisions in the US. Attained One Team Award for the region attaining no lost time incidents during a time of growth.Expanded skill set to become an internal ISO 22000 quality auditor and a ISO 14001 Environmental auditor.Assured EHS transition for 2 newly acquired businesses.Lead on bio-vigilance, food and site security. Led site of 400 employees and 200 contractors in HR, training and safety functions during a time of high growth andextensive change. Key contributor for negotiation team first union contract with BCTGM resulting in millions of dollars of savings inbenefit costs over the term of the 5 year contract. Implemented behavior based safety methods to reduce lost time from 12 to zero resulting in a 3 year record of nolost time incidents.Transitioned and reduced 24 shift configurations to 4 by implementing 12 hour 24/7 shift organization.Succession plan recruiter lead to assure bench strength in industrial manager and supervisor roles. January 2002 to April 2007 Company Name A Bayer Material Science Company - Sheffield, MALed HR/Training functions for 5 New England States. Closed one facility including outplacement of personnel.Team member for carve in team to align another site into a wholly owned subsidiary of Bayer.Transitioned 24/5 operations to a 24/7 schedule after successfully defeating union organizing campaign.Led cross-functional training team to attain $141,000 Massachusetts workforce development training grant.Assured completion of training of new employees and cross training of personnel from hourly to executive level. Implemented crisis management process, including negotiating local employee assistance vendor incoordination with national contract.Oversaw recruiting activities to identify top talent using consistent, high impact recruiting and compensationmethods.Contributed to the Job Safety Behavior Observation process (JSBO) by conducting ongoing health, safety andISO audits. Reason left - trailing spouse. January 2000 to February 2002 Company Name Angola, INServed as process owner for operations of human resources functions, operations quality organization, as well asliaison to division and corporate information systems and finance functions. Facilitated staff role identification and structure to provide support to customer-centric organization.Led order fulfillment team. Reduced errors by 83% using structured problem solving approach.Implemented performance management process. Reason left - plant closure Human Resource ManagerJuly 1996 to December 1999Ingersoll-Rand ARO Fluid Products Division - Angola, INManaged human resource functions, including safety, training and development, workers' compensation, organizational effectiveness, staffing, payroll and labor negotiations. Served as chief spokesperson in UAW contract negotiations team integrating cell based and skill based paylanguage.Communicated and implemented policies and procedures, including Americans with Disabilities (ADA) andFamily Medical Leave Act (FMLA).Contributed to Kaizen, suggestions, business strategy planning, and safety teams as well as quality advantagetraining, quality of leadership, and money stream training.Reduced absenteeism from 4% to 1.5%.Implemented case management and return to work programs, reducing average lost days from 273 to zero.Reduced workers' compensation costs by 62%.Closed 114 grievances without arbitration in 3 years. Human Resource ManagerFebruary 1989 to March 1996Hendrickson Truck Suspension - Kendallville, INOversaw human resource functions for multiplant operations. Functions include safety, training and development,workers' compensations, organization effectiveness, staffing and labor negotiations. Managed 3 direct reports Implemented first HRIS - ABRAAttained 3 promotions and received the Hendrickson President's Award. Reason left - reorganization. Education Bachelor of Science : Personnel , 1988 Purdue University － City , State , USA Personnel Associate of Science : Supervision , 1987 Purdue University － City , State , USA Supervision Associate of Science : Plant and Soil Science , 1985 State University of New York - Cobleskill － State , USA Plant and Soil Science Skills ADA, approach, arbitration, auditing, business strategy, case management, contract negotiations, crisis management, finance, functional, HRIS, Human Resource, human resources, HR, information systems, ISO, leadership, Material Science, money, negotiating, negotiation, negotiations, network, organizing, organizational, payroll, performance management, personnel, policies, problem solving, quality, recruiting, recruiter, Safety, staffing, structured, supervisor, technical training

DIRECTOR OF DIGITAL TRANSFORMATION Executive Profile Digital and print media professional and consultant with a strong vision to develop new projects and specialist in business development. Strong management skills and leading teams. Result oriented. Passionate and experienced in product and audience development, analytic tools, emerging technologies and their applications in the media industry. Social media and content strategist. Bilingual. Skill Highlights Journalism Editorial Leadership New Media Digital Media Business Development Audience Development Strategic Planning Product Management Social Media Online Journalism Mobile Advertising Marketing Digital Marketing Media Strategy Editorial Writing Editing Storytelling Multimedia Storytelling Content Strategy Content Management SEO Organizational Skills Consultant Digital Analytics Staff Development Blogging Media Relations Core Accomplishments Journalist, columnist, executive editor, media business executive and consultant specialized in digital and new media with almost 30 years of experience working in more than one hundred media companies in Spain, Argentina, Brazil, Chile, Mexico and other Latin American and European countries. Focused in business development and revenue strategies. Specialized in new media (digital, social, audiovisual), business development, newsroom organization and media management. With extensive experience in the transformation of legacy media (especially newspapers and television) in digital and multimedia brands, and in the launching of new digital media. Winner of several prizes and distinctions: Society for News Design (SND) for works in print and web and 14 gold José Martí Awards of the National Association of Hispanic Publications (NAHP), between them best newspaper (El Diario, NY and La Opinion, LA) and best weekly newspaper (La Raza, Chicago). Chosen as one of the most influencial Spanish journalists on Internet, according to El Mundo newspaper. Journalism professor in several universities, Master in Journalism and frequent speaker in professional media events, conferences and workshops (WAN-IFRA, INMA and others). Co-author of several books about journalism and digital media. Professional Experience January 1999 to January 2006 Company Name Director of Digital Transformation ImpreMedia Vicepresident of Content, in charge of digital and print operations of the company. ImpreMedia is the leading Hispanic news and information company in the U.S. in online and print. Twenty-three percent (23%) of U.S. Hispanic adults use an impreMedia network product in a given month, drawing 9.5 million unique visitors per month. ImpreMedia publishes products in 15 U.S. Hispanic markets that reach 3.6 million print product readers monthly. Its leading publications include La Opinión in Los Angeles and El Diario La Prensa in New York. Its online properties include: www.impremedia.com; www.laopinion.com; www.eldiariony.com; www.laraza.com; www.laprensa.com; www.laopiniondelabahia.com; www.rumbotx.com; quieromasfutbol.com; and paratimujer.us. Currently managing as Senior Consultant the digital transition of La Nación (Buenos Aires, Argentina), one of the main news media in Argentina and the Impremedia's shareholder to a new business and organization based more on digital and video than in print. CEO and owner of Mediathink Consultores (2007-2013), an international media consultancy and research company specialized in news media: new digital and business projects and how to change the legacy companies to a digital environment. With experience in projects and works in more than one hundred media organizations and twenty countries in Europe and Latin America. Main clients: Vocento, Agencia Efe, Grupo Planeta, Ministerio de Sanidad e Igualdad, La Voz de Galicia, The Cocktail and others (Spain); Grupo Clarín, La Nación, La Voz del Interior (Argentina); El Mercurio (Chile); El Comercio (Perú); O Globo, Correio Braziliense (Brazil); GFR Media (Puerto Rico); La Prensa Gráfica (El Salvador) and others. Associated Director and board trustee of Fundación Instituto para la Innovación Periodística 2IP, a professional and academic organization of innovation and entrepreneurship in journalism and media. Chairman of the Experts Committee in New Business Models for Journalism. Founder and Executive Editor of ADN.es (2007), one of the first innovative news social media websites in Spain (Madrid, Grupo Planeta). Newsroom Reorganization, Contents and Digital Media of 12 newspapers, local television and radio for the main regional and local media group in Spain. January 1996 to January 1999 Company Name CEO and General Manager consultants in news media, content, product, business development, newsroom organization and design. Managing Editor of Diario 16 (Madrid, 1995-97), a national newspaper and digital news media. January 1992 to January 1995 Managing Editor and Art Director of El Periódico de Catalunya Executive Editor of the El Periódico de Catalunya´s special edition during Olympic Games in Barcelona, 1992. Founder, Art Director and Managing Editor in El Sol, a Spanish national newspaper (Madrid, 1990-92). Reporter in the business newspaper Cinco Días (Madrid, 1989) and the local newspaper El Ideal Gallego (A Coruña, Spain). Career in Tech Companies Business and Technology consultant in Classora http://en.classora.com/ an innovative company working in semantic intelligence, web 3.0 and artificial intelligence applied to digital media. Founding partner and shareholder of the digital marketing company Incuentra.com, now nlocal.es (Spain) and nlocal.mx (Mexico) after the sale of company to Plenum Media Group. Education 1989 Newspaper El País-Universidad Autónoma de Madrid Spain Master in Journalism (MA) 1987 Navarra University Spain Bachelor's Degree (BA) : Journalism Journalism Skills academic, Art Director, artificial intelligence, business development, com, Consultant, content, clients, Editor, drawing 9.5, http, innovation, Journalism, Latin, Director, Managing, marketing, 97, works, network, newspaper, newspapers, publications, radio, Reporter, research, Spanish, television, unique, video, websites

TECHNICAL IT HEALTHCARE CONSULTANT Professional Summary Experience Technical Consultant building enterprise-class IT systems for a range of industries such as: financial businesses, health-care industry, telecommunication, distribution, manufacturing, transportation and pharmaceutical. Skills Project Management Data Center Migration System Intergration Cloud Computing Services Application Integration & Support Account Management Work History Technical IT Healthcare Consultant Company Name - City , State 04/2014 - Current Design,Build, Test, and Deploy base upon technical requirements of vendor. System installations and maintenance (Window 8 Professional server, desktop, network). Implementation of Medisoft V20 Healthcare Application for Clinical Healthcare Facility. Provided Data conversion from existing system to Medisoft V20. performance tuning and troubleshooting of server, network, desktop. Automation of Backup/Restore. Participate in on-call rotation 24x7. Linux System Administrator Company Name - City , State 10/2012 - 01/2014 Linux Red Hat - configuration, installations, administration, and monitoring twenty IBM Blades with fault tolerant, snapshot, LVM, and selinux. Manage and troubleshoot Linux servers, network, and application issues (Apache, Oracle, Java) System Administration, bash scripting, security, satellite patching, auditing, Unix automation Managing and Administrating automation process utilizing Puppet Automation Tool to implement applications, packages, and upgrades on window and linux environment. TCP/IP networking and troubleshooting and maintain Level 2 and 3 support (24x7). UNIX/LINUX System Administrator Company Name - City , State 04/2010 - 08/2012 Managed, administered, and provided remote troubleshooting and analysis for server/client configuration, TCP/IP networking hardware, protocols, LAN and WAN technologies for over 500 servers running Red Hat version 5.6 and Solaris 9.0 Veritas Cluster Server - maintenance on are group applications in the VCS environment Apache, Tomcat, Web Logic - primary support of all applications using Apache and web logic VMware - Administrator primary support of all applications running VM Oracle Middleware/Database - system administrative support Data Center Migration and Consolidation onto Cloud platform and enables. Open System Technology diverted from IBM mainframe Tools - NetScout, Bib Brother, NGROSS, etc. LVM - crated file systems to match the specifications for UNIX servers System administration, scripting, security, patching, auditing, Unix automation PCI Compliance Patching - primary support of all system and application patching for UNIX, Linus, Windows, Solaris System monitoring and alerting tools; Maintain Level 2 and 3 support (24x7) DNS, NIS, NFS, Good Documentation skills Entry level experience with Puppet Automation Tool Jumpstart, kickstart , Manage a highly distributed global network of server. HP-System Administrator Company Name - City , State 02/2007 - 03/2010 This position requires the maintenance and support of over 900 servers running HP-UX 9, 10, 11i, and linux servers. MC/Service Guard - configuration and maintenance on the exiting service guard clusters for the Oracle databases Ignite-UX - configuration, install and support for DR and build HP-UX Linux Red Hat - configuration and installations of Red Hat version 5.3 on IBM Blades, HP Blades and Dell Blades Superdome - created new Vpar partitions and maintenance on the existing Scripting - write shell scripts to perform monitoring and daily maintenance of the applications and operating systems Disaster Recovery - planning, implementing and documenting LVM - manage physical disks, luns, file systems and volume groups Analyze technical and business requirements/Engineering design and layout Application maintenance and support for Highly Critical Application. HP-UX System Administrator Company Name - City , State 01/1995 - 02/2007 This position required the maintenance and support of over 1000 HP-UX servers running HP-UX versions 10.20 and 11.X. Performed all system administration functions on the HP-UX server for the crisis management team Superdome - SM, maintenance, patches and upgrades HP_UX System Performance - provided technical solutions to customers and high level support organizations within Hewlett Packard to increase system performance Veritas Clustering - primary support and implemented VCS Clustering Disaster Recovery - perform, document and maintain DR procedure and guideline for Off-site DR drills KVM -created file systems to match the specifications for UNIX servers Korn Shell scripting, security, auditing, UNIX Automation PCI Compliance Patching - primary support of all systems. Education Bachelor of Science : Accounting and Computer Science Georgia State University - City , State 1987 Hewlett Packard Corporation HP-Unix Training and Support IBM Corporation Disaster Recover Certification : Recipient of Mathematic Scholarship to Texas Southern University Technical Certification in IT Technology - Sponsor by Ford Motor Aerospace and Technology Division : Programming and Computer Science Georgia Tech Institute - City , State 1990 Technical IT Certification : Programming and Technology Georgia Tech Institute - City , State 1992 Certifications Deploy Hadoop Cluster . Configuration and Performance Tuning Load Data and Run Application . Monitoring and Troubleshooting Provide Technical Assistance in Administration and Automation Hardware: IBM Blade Technology, HP Blade, Cisco UCS Blade Technology, Dell Technology, HP Servers, Skills administrative support, Apache, auditing, Automation, Backup, bash, Cisco, Clustering, Hardware, Consultant, crisis management, client, Data conversion, databases, Database, Dell, DHCP, Disaster Recovery, Disaster Recovery - planning, DNS, Documentation, FTP, Hewlett Packard, HP, HP-UX, HP-UX 9, UX, HP Servers, IBM, IBM mainframe, Java, Korn Shell, LAN, layout, Linux, Logic, Managing, Medisoft, mail, Windows, window, Window 8, Middleware, Migration, network, NFS, NIS, operating systems, Oracle, PCI, protocols, Red Hat, servers, scripting, shell scripts, SNMP, Solaris 9.0, Solaris, System Administration, TCP/IP networking, Technical Assistance, Tomcat, troubleshoot, Troubleshooting, HP-Unix, UNIX, UNIX servers, upgrades, Veritas Cluster Server, Veritas Clustering, VM, WAN

ACCOUNTANT II Accomplishments Military Training Certificate, 2005; PNC Conversation: Deep Dive into Savings and Investment training 2012; Operational and Soundness Training 2013; Employee of the month (November) at PNC Bank 2011; Employee of the Quarter at PNC Bank 2011; Retail Banking Achievement Award 2012;. NMLS- Nationwide Mortgage Licensing System, 2013. Supervision Supervised team of two staff members.  Professional Summary Detail-oriented Accountant with 5 years effectively maintaining accurate accounting information for large-scale financial organizations. Skills Superior attention to detail Invoice coding familiarity QuickBooks expert Self-motivated professional Strong communication skills Accounting operations professional Cash flow analysis Data trending knowledge Advanced bookkeeping skills Work History Accountant II , 02/2017 to Current Company Name – City , State Responsible for preparing and posting entries for the daily posting packet. Verifies and balances system originated interfaces and posts non-system generated transactions prepared from other sources. System originated interfaces refers to the Credit Union owned system as well as external systems, such as shared branching and ATM transaction networks. A monitor flow of credit union transactions from the various supporting systems into and out of the general ledger daily, and identifies and resolves errors, omissions, and irregularities to provide accurate records for TFCU and its service organizations. Calculates and posts month end and year-end accruals as needed. Responsible for maintaining fixed assets and prepaid sub-ledger accounts. Prepares budget variance reports for various departments as assigned. Works with that department manager in preparation of annual budget. Responds to inquiries from that manager regarding budgeted and actual expenses. Prepares analyses as requested by manager and other departments. Manages the accounts payable function - including employee/volunteer reimbursement - from processing incoming invoices, through cost center coding, approval by appropriate party, input into the system, to check preparation and mailing. Identifies vendors requiring an IRS Form 1099 and prepares the form and transmittal. Manages the Corporate VISA accounts for managers and volunteers, including ordering and canceling cards, processing corporate Visa accounts for payment, and resolving discrepancies. Along with other Finance Department staff, processes outgoing and incoming wires, verifies those wires have all required documentation, and works with branch staff to ensure incoming wires are posted and resolve issues. Responsible for assisting with the preparation of financial statements. Accountant , 06/2015 to 02/2017 Company Name – City , State 40hrs Coordinate and supervise employees within Accounts Payable interacting with internal customers and external suppliers monitoring all controls. Oversee employee business expense processing for multiple business units leading projects such as system testing and implementation. Communicate accounting policies practices and procedures with department manager's vendors and internal customers to ensure compliance. Maintains knowledge of all Credit Union processes which affect the general ledger, including share drafts, ACH, wire transfers, ATM, Federal Reserve, and Credit Cards. Responsible for reconciliation of the clearing accounts, including vault, transfer, on us, bond clearing and cashier check clearing among it's stock ownership. Responsible for preparing month end and posting entries. Responsible for assisting with the preparation of financial statements. Prepare verified processed and maintained a variety of order reconciliation functions. Use office automated systems to input data generate reports conduct investigations and respond to inquiries. Maintains records for vendors and accounts payable, including 1099s and corporate Visa accounts. Accountant , 08/2013 to 06/2015 Company Name – City , State 40hrs Perform a variety of support duties related to the accounting function within the credit union; assisting the accounting team in maintaining the financial, statistical, and accounting records; Accounts Payable processing; posting general ledger entries; reconciling general ledger accounts as assigned and miscellaneous filing/scanning of checks, invoices and branch daily work. Prepare daily cash flow, examined, and analyzed accounting record, financial statements, ACH, wires, and other financial reports to assess accuracy, completeness, and conformation to reporting and procedural standards. Responsible and supervised two Accounting Clerks Staff, scheduling shifts, assigning responsibilities, answering questions, solving problems, helping with complex transactions and sensitive member relations issues or concerns. Articulate policies and procedures to members and department staff Maintains files, including filing of general ledger journal vouchers, account payable documentation, and other miscellaneous fillings. Print daily account payable checks and inserts checks and invoices into envelopes for mailing. Verifies and posts details of business transactions, such as funds received and disbursed, and totals accounts, using calculator or computer. Responsible for ensuring staff are adequately trained in all phases of their jobs; and informed regarding all credit union products and services Effectively research, track, and resolve or properly refer accounting or documentation problems and discrepancies. Maintains regular contact with other departments to obtain and convey information and/or to correct transactions. Order cash from the Federal Reserve for the branches and ATMs in a timely manner. Financial Service Representative/ Back-up Supervisor , 01/2011 to 08/2013 Company Name – City 40hrs Provided customers with prompt, accurate, courteous and professional banking service. Identified and referred sales opportunities to Relationship Bankers about products and services. Utilized several mediums such as phone and emails to help customers. Assisted customers with opening and closing of accounts. Answered and resolved problems that are within my authority. Accepted and processed loan applications and conduct loan interviews. Assisted members with their financial transactions, involving paying and receiving cash and other negotiable instruments. Maintained proper cash levels at the branch. Responsible for cash shipments to and from main office to the branch. Processed all commercial deposits, balanced vault daily. Responsible for equipment maintenance; assisted staff with balancing problems. Did random spot check with staff to ensure cash levels are within predetermined branch limits. Education Bachelor of Science Degree : Finance , May 2010 University of Maryland - State Finance Skills Accounting, Accounting System, accounts payable, accruals, Articulate, ATM, banking, budget, Business Intelligence, calculator, cash flow, cashier, closing, Credit, documentation, equipment maintenance, filing, Finance, Financial, financial reports, financial statements, preparation of financial statements, fixed assets, funds, general ledger, general ledger accounts, ledger, mailing, Access, Excel, Microsoft Office, office, PowerPoint, Microsoft Word, Works, networks, PeopleSoft, policies, processes, coding, receiving, reconciling, Maintains files, reporting, research, sales, scanning, scheduling, phone, year-end

KEYHOLDER Summary Creative, hands-on professional with expertise in art direction and project management,Marketing and special promotions Highlights Professional photoshoot/modeling experience Fashion Visual Merchandising Professional runway experience, Professional standing fashion model Self taught abstract, visual , mix media artist  Professional photo shoot experience Self-motivated professional Accomplishments KNOWLEDGE OF OFFICE PRACTICES AND ITS PROCEDURES, PUBLIC RELATIONS,RULES,POLICIES,PROCEDURE COMPLAINTS AND TRANSACTIONS BEING PROCESSED TYPING/ KEY BOARDING HAS DEMONSTRATED SPENDING EXTENSIVE TIME TROUBLESHOOTING AND ASSISTING CUSTOMERS OVER THE PHONE FOR GREAT CUSTOMER EXPERIENCE PROLIFIC SALES EXPERIENCE IN RETAIL BUSINESS AND PHONE ENVIRONMENT SKILL IN OPERATION OF OFFICE EQUIPMENT,CASH REGISTER E-MAIL, IN-PERSON CONTACTS AND OR BY OTHER MEANS OF INTERNAL AND EXTERNAL CUSTOMERS COLLATE AND CLASSIFY INFORMATION ABOUT DATA REFERRALS UPON REQUEST. Experience KEYHOLDER 01/2015 to Current Company Name City , State -MOD, MANAGER ON DUTIE WHEN MANAGERS ARENT PRESENT -OPEN AND CLOSING OF STORE -RUNNING DAILY STORES PERFORMANCE REPORTS -OPENING DAY AND END OF DAY PAPERWORK -MANAGEMENT DUTIES, PUSHING ASSOCIATES TO SELL -BACK STOCK COORDINATOR -INVENTORY CLOSING -CASHIER -SAFE COUNT AND MONEY HANDLING  ​ CASHIER 09/2014 to 04/2014 Company Name City , State -CASHIER -MAINTAINING COMPLETE KNOWLEDGE OF ALL FOOD AND BEVERAGE ITEMS,PRICES,AND AVAILABILITY. -EFFECTIVELY WELCOMING EVERY CUSOTMER WHILE PROVIDING GREAT SERVICE -STORE MERCHANDISING,STOCKING AND ROTATING PRODUCTS -EFFICIENTLY WORKING THE REGISTER TO COMPLETE MONETARY TRANSACTIONS  -UPON REQUEST RESPONSIBLE FOR COPYNG AND E-MAILING CUSTOMER RECEIPTS  SEASONAL SALES ASSOCIATE 10/2013 to 11/2013 Company Name City , State -SEASONAL SALES ASSOCIATE, STORE CUSTOMER GREETER -MARKETING SPECIAL STORE PROMOTIONS OF WHOLE STORE BUY ONE GET OTHER 50 PERCENT OFF -RESPONSIBLE FOR COMPLETING ALL ORDERS OVER PHONE -UPDATING CUSTOMER E-MAIL LIST -ASSISITING CUSTOMERS THROUGHOUT  THE STORE SEASONAL SALES ASSOCIATE 10/2013 to 12/2013 Company Name City , State -SEASONAL SALES ASSOCIATE -IN STORE CUSTOMER GREETER -IN CHARGE OF ASSISTING VISUAL AND FLOOR DISPLAYS TO ENSURE EVERYTHING MEETS STORES STANDARDS -MARKETING FOR ALL SPECIAL PROMOTIONS -CASHIER -ASSISTING CUSTOMERS WITH SHOES,ACCESSORIES,AND BAGS -CUSTOMER ORDER SHIPMENTS AND INVENTORY STORE COORDINATOR 02/2010 to 08/2010 Company Name City , State -STORE COORDINATOR -ORGANIZED ALL MANNEQUIN  DISPLAYS  -MANAGED PROJECTS ACCORDING TO TIMELINE AND SEASONAL CHANGES -VISUAL MERCHANDISING FOR STORE  -IN CHARGE OF OPEN AND CLOSING STORE -IN CHARGE OF UPDATING AND REPORTING STORE INVENTORY -UPDATING CLIENTELE LIST -RESPONSIBLE FOR HELPING CUSTOMERS LIFT HEAVY ITEMS TO THEIR CAR SUCH AS FURNITURE -ASSISTING ALL CUSTOMERS OVER PHONE STUDIO COORDINATOR 04/2009 to 09/2009 Company Name City , State -STUDIO COORDINATOR -ORGANIZED INTERIOR DESIGN FOR THE BUILDING -MARKETING FOR ALL SPECIAL PROMOTIONS -HEAD OD CLERICAL AND SECRETARY WORK -STORE VISUAL MERCHANDISER -MANAGING ALL MANNEQUINS AND JEWELRY DISPLAYS  -RESPONSIBLE FOR CREATING STUDIO EVENTS SUCH AS MAKEUP AND BEAUTY BAR OUTING, GALLERY HOP FASHION GRAND OPENING NIGHT ANY UPCOMING EVENTS -MAKING APPOINTMENTS -TAGGING AND PRICING ITEMS ​ ​ - - SERVED 01/2008 to 11/2013 Company Name City , State IN VARIOUS AREAS OF THE ESTABLISHMENT ENSURING GREAT CUSTOMER EXPERIENCE ALLOWING A PROMOTION TO CERTIFIED TRAINER IN CHARGE OF INVENTORY, SPECIAL PROMOTIONS,GATHERS NEW INFORMATION FOR NEW EMPLOYEES, GIVES FEEDBACK AND REVIEWS PAPERWORK TO DETERMINE WORKING STATUS. MANAGED PROJECTS ACCORDING TO TIMELINE AND SEASONAL CHANGES. DATA ENTRY SPECIALIST 01/2008 to 01/2011 Company Name City , State TRANSPORTED VARIOUS PETITIONS AND SERVYS INTO ITS DESIGNATED COUNTY OFFICE CIRCULATED PETITIONS FOR CERTAIN ISSUES IN ORDER TO GET ONTO NOVEMBERS BALLET SUMMITING CIRCULATED PETITIONS INTO THE COMPANIES DATA BASE BEGAN AS A PETITIONER WHILE GETTING PROMOTED INTO A DATA ENTRY SPECIALIST FOR THE QUAL- ITY CONTROL DEPARTMENT ENGAGING QUESTIONNAIRE ASSISTANCE OVER PHONE STUDIO COORDINATOR 4TH AND HIGH HAIR AND FASHION STUDIO 2009 ORGANIZED INTERIOR DESIGN FOR THE BUILDING MARKETING FOR ALL SPECIAL PROMOTIONS WAS THE HEAD OF CLERICAL AND ALL SECRETARY WORK WHILE UPDATING THE CLIENTELE LIST. Education ASSOCIATE OF ARTS : ASSOCIATE OF ARTS 2010 COLUMBUS STATE COMMUNITY COLLEGE City , State , USA MEMBER OF COLUMBUS STATE VOLLEBALL TEAM WHILE GATHERING VOLLEYBALL STATS COURSEWORK:SCICOLOGY 101,103,104, HUM101-114, CHEM 101-111 GPA:3.6 Skills CLERICAL, CLIENTELE, DATA ENTRY, DATA BASE, FASHION, INTERIOR DESIGN, INVENTORY, MARKETING, OFFICE, PHONE

ENGINEERING AIDE Professional Summary Resourceful Facilities Tech with solid background in preventative maintenance repair.Talented Facilities Tech with more than 3 years of experience developing and executing maintenance programs. Excellent troubleshooting skills.Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Highlights q Mechanically-inclined q Diagnosis and repair q Skilled concrete finisher q Preventative maintenance q Dexterous with hand tools q Suspension and alignment q Strong attention to detail q Brake systems expertise q Troubleshooting q Brake repair and replacement q Responsible and reliable q Strategic thinker q Excellent problem solver q Self-starter q Decisive q Critical thinker Accomplishments Machine Troubleshooting q Performed effective troubleshooting of [machines/systems] [number] per [week/month/year]. Repaired broad range of [machines or systems] including, [types of machines or systems] using [tools].Problem Diagnosis q Used operational knowledge of systems, parts and components to solve problems that arose during assembly. Documentation q Reported and documented unsafe conditions, equipment and/or injury. Training q Responsible for providing vision and guidance to a group of 20 construction employees, training them on sufficient project plans and procedures. Equipment Maintenance q Performed routine maintenance on equipment on as-needed basis. Inventory Control q Restocked and organized items as necessary and as directed. Machine Repair q Detected machine malfunctions and problem-solved accordingly. q Repaired, maintained and replaced parts on dies. Skills Work History Engineering Aide , 12/2006 to 04/2009 Company Name – City , State Aided other departments in the development of plans and cost estimates on road, parking lot and drainage projects.Computed load and grade requirements and material stress factors to determine design specifications.Wrote daily detailed reports logging work progress for quality assurance purposes.Completed all repairs and maintenance work to company standards.Planned work and determined appropriate tools and equipment.Took care of facility equipment, grounds, roads and fences. Service Technician , 08/2004 to 12/2006 Company Name – City , State Followed checklists to verify that all important parts were examined.Serviced air conditioning, heating, engine- cooling and electrical systems.Rebuilt faulty assemblies, including steering systems and linkages.Examined vehicles to determine the extent of damage or malfunctions.Specialized in servicing brakes and fuel systems.Communicated with customers regarding vehicle issues and potential repairs.Repaired and replaced belts, hoses and steering systems.Executed all phases of power system tear down and repair.Operated pneumatic tools and air compressors.Removed and replaced tires, shocks, struts and brakes.Contributed to repeat and referral business by using strong customer service and problem solving skills.Repaired and replaced radiators and water pumps.Organized work records and filed reports.Transported customers to and from the shop for the customer service program. Concrete Finisher , 05/1997 to 07/2004 Company Name – City , State Shaped and built roads using large construction equipment.Operated a bulldozer to properly deploy waste products at compactors.Documented daily equipment inspections and submitted daily inspection forms to supervisor.Performed daily maintenance to the machine cab and wheels.Operated equipment safely and efficiently at all times.Serviced and maintained vehicles and heavy equipment.Correctly used aggregate sizes and classifications for all road construction.Listened to warning alarms and responded accordingly.Loaded proper materials while abiding by all safety and legal standards.Obtained proper signatures as required.Monitored various gauges during vehicle operation and investigated and repaired any abnormalities.Operated and maintained a forklift truck in a safe and efficient manner.Retained shop order segregation during yard movement.Set and read grade stakes to construct roads, parking lots, building pads, landfills and sediment ponds.Executed daily pre-trip and post-trip inspections and documentation in compliance with DOT guidelines and company policies.Completed all repairs and maintenance work to company standards.Counted and verified orders picked to ensure accuracy.Planned work and determined appropriate tools and equipment. 05/1989 to 06/1996 Company Name Followed checklists to verify that all important parts were examined.Organized work records and filed reports. Education Diploma : General Studies , 1 1986 Maury High School - State General Studies Industrial Maintenance Industrial Engineering, Production Engineering, Mechanical Engineering and Engineering Welding Fabrication, Industrial and Tool Manufacturing Technology and Process Technology , Lamar Institute of Technology - City , State GPA: GPA: 4.0 Industrial Maintenance GPA: 4.0 Industrial Engineering, Production Engineering, Mechanical Engineering and Engineering Welding Fabrication, Industrial and Tool Manufacturing Technology and Process Technology Skills customer service, customer service, documentation, forklift, forms, legal, materials, policies, problem solving skills, progress, quality assurance, read, repairs, safety, struts, supervisor, tear

ENGINEERING TECHNICIAN Highlights PC Operating Systems, Microsoft Office, Outlook, Internet Experience Company Name City , State Engineering Technician 01/2014 to Current Analyze documentation to ensure production accuracy. Use MS Excel and PowerPoint to create presentations and spreadsheets. Engage engineering to resolve production issues. Create and maintain production training certifications. Generate training matrix to determine and eliminate training gaps. Conduct weekly safety audits to reduce accidents and ensure safe workplace. Use Oracle to track material transactions, verify vendor and material information, and print transfer orders. Point of contact for Vendor, OSSR, PM, Buyer, Planner and Manager for many part issues. Initiate stock purge of suspected discrepant material and coordinate the inspection and disposition of the material. Manage weekly MRB meetings and provide weekly DMR disposition metrics. Work with suppliers to resolve issues with parts found on the manufacturing floor. Effectively manage all DMR/RTS material initiated by test, remotes and build activities. Support the "TXZ cover recycle" effort through SR initiation and material preparation for shipment to Japan. Company Name City , State Consultant 12/2012 Analyzed and determined factors affecting networking needs including hardware and attenuation/interference. Set up dual network infrastructure utilizing both wired and wireless routers. Austin Free-Net Dec 2012. Assist in the design of deployment server for the distribution of updates to various computer labs. Company Name City , State Engineering Technician 01/2011 to 12/2013 Maintain documentation and records. Analyze documentation to ensure production accuracy. Managed incoming product and shipping process. Assist Manufacturing Engineering team on new product production and quality procedures. Review production orders and provide updates to ensure production accuracy. Company Name City , State Manufacturing Lead 07/2004 to 12/2010 Analyzed production orders and schedules to ascertain types, quantities and specifications. Planned production operations, establishing priorities and sequences. Utilized Microsoft Office to document and update status reports. Analyzed production reports and resolved operational and manufacturing problems to ensure scheduling needs. Provided training, supervision and logistics coordination. Maintain training certification and documentation. Aligned internal resources to achieve on-time and budget performance objectives. Analyzed reports and consulted with quality, management, and engineering personnel to solve problems. Interface with customer to monitor project progress and cost. Assisted in administration of software database. Installation of network systems. Assisted in implementing production software in a high volume manufacturing environment. Coordinate product transition and support team. Education Business Administration 2019 University of Phoenix Texas Business Administration Professional Affiliations Information Systems Security Association (ISSA) Skills budget, hardware, network systems, database, Dec, documentation, inspection, logistics, meetings, MS Excel, Microsoft Office, Outlook, PowerPoint, network, networking, Operating Systems, Oracle, personnel, presentations, progress, quality, Maintain documentation, routers, safety, scheduling, shipping, spreadsheets, supervision

REGIONAL SCHEDULE MANAGER Summary Mr. Ginder has been working in the heavy civil construction industry for nearly 20 years. He has been working primarily as a Primavera scheduler since 2006. The range of the projects vary between less than $5 million railroad projects to over $1.3 billion light rail projects. The type of projects range from railroads, mass transit light rail systems, interstate highway projects, and marine bridge projects. Highlights Primavera 6 up to version 8.2 Tilos Linear Schedule Sure Track MS Project Excel / Word / Powerpoint Estimating Software - HCSS Certified Professional Engineer Enterprise One JD Edwards Cost Software Resource and Cost Loaded Schedules Primavera Contract Manager / Expedition AutoCAD version 13 Training in Advanced Project Management in Primavera P6 Accomplishments Prepared a proposal schedule for a design build project with MnDOT that was key for Ames successful proposal. Instrumental in developing the schedules for various design phases and work packages for the first Contract Manager General Contractor (CMGC) project with MnDOT. Prepared numerous schedules with cost loaded resource data to support the Full Funding Grant Agreement for a $1.3 billion light rail project. Education B.S.E : Civil Engineering , 1991 Colorado School of Mines Civil Engineering Experience Regional Schedule Manager February 2013 to Current Company Name － City , State Prepares proposal and bid schedules for railroads, pump stations, DOT hard bid, DOT design build, and DOT CMGC projects. Prepares baseline schedules and updates for the CPM on multiple MnDOT projects including the Dresbach I-90 Bridge Project, MnPASS design build on I-35E in St. Paul, and the Winona Bridge CMGC project in Winona, MN. Interfaces with the project management and estimating teams to prepare, build, and maintain project schedules. Provided technical assistance with other Ames projects outside the Midwest Region including a Potash mine in Saskatchewan, Canada. Provided assistance with the construction cost estimating and takeoff for multiple bids and proposals. Schedule Manager January 2010 to February 2013 Company Name － City , State Houston Metro Light Rail Project (Design Build), Harris County, Houston TX, Metropolitan Transit Authority of Harris County, Texas Duties include managing a team of corridor schedulers. Development and preparation of the project CPM schedule baseline, managing monthly progress updates to the schedule, and numerous revenue projection forecasts and schedule reports. Coordinating and participating in meetings between corridor managers, program managers, joint venture partners, and project owners. Duties also include managing update progress reports and narratives. Project Cost: 1.25 billon for entire program Assistant Project Engineer / Project Controls Houston Metro Light Rail Project (Design Build), Harris County, Houston TX, Metropolitan Transit Authority of Harris County, Texas Duties include development and preparation of the project CPM schedule, cost loading the CPM, adding monthly progress to the schedule, and preparing cash flow reports. Duties also include preparing update progress reports and narratives for the North Corridor of the Houston Light Rail Project. Project Cost: $1.25 billion for entire program (400 million for North Corridor). Corridor Scheduler February 2008 to January 2010 Company Name － City , State Worked as the North Corridor scheduler for the Houston Light Rail Project. Duties included preparing the schedule through numerous phases of design development, cost loading resources, and providing schedule and cost projection information to support limited Federal funding for the project. Design Construction Coordinator Change Order Manager / Project Scheduler January 2004 to February 2008 Company Name － City , State 183A Toll Road Project (Design Build), Williamson County, Cedar Park TX, Central Texas Regional Mobility Authority. Duties include constructability review of design documents, presenting aesthetic concepts and cost to the agency, preparation and negotiation of change orders with the agency, preparation of the project CPM schedule and draw payments to the agency, assisted in the preparation of subcontracts. Project Cost: $178 million. Estimator October 2002 to November 2004 Company Name － City , State Assisted with project estimating and bidding, including the SH130 toll road, a $1 billion design/build turnpike construction and the 183A Toll Road Project. Field Engineer July 2002 to October 2002 Company Name － City , State US84 Lamb County, Littlefield, TX, Texas Dept. of Transportation. Duties include coordination of material deliveries and oversight of subcontractor activities. Project Cost: $13.8 million. Estimator December 2001 to July 2002 Company Name － City , State Worked as an estimator for drainage and structures disciplines. Field Engineer July 2000 to January 2001 Company Name － City , State Williamson Co. FM 1325 Turnaround Bridge Construction, Round Rock, TX, Texas Dept. of Transportation. Construction of 3 bridges and frontage roads. Coordinated material deliveries and oversaw subcontractor activities; also performed office engineering for this project. Project Cost: $5 million. Field Engineer July 1999 to July 2000 Company Name － City , State Responsibilities included overseeing concrete structures, concrete paving, asphalt paving, and traffic control. The project is I-45 reconstruction which is 8.5 miles long between Hutchins and Wilmer, Texas. Project cost was $55 million. Field Engineer December 1997 to July 1999 Company Name － City , State Central Expressway, Segments I and II, Dallas, TX, Texas Dept. of Transportation. Widening of freeway facility consisting of mass excavation, structures, concrete paving, landscaping, signing, and illumination along U.S. 75. Duties included reporting pay quantities, managing subcontractors, preparing weekly cost reports, ordering materials, performing quantity takeoffs, and submitting design modifications. Areas of responsibility included landscaping/ irrigation, miscellaneous concrete, miscellaneous structures, painting, and tie-back installation. Segment II won multiple awards and recognitions, including NQI's Quality Achievement Award, AASHTO's Value Engineering Award, and the Marvin M. Black Excellence in Partnering Award. Project Cost: $215 Million. Office Engineer October 1997 to December 1997 Company Name － City , State F.M. 740, Rockwall, TX, Texas Dept. of Transportation. Widening of a city street consisting of grading, asphalt paving, concrete paving, base, signing, and landscaping. Duties included preparing subcontract and purchase order payments, preparing cost reports, ordering materials, managing subcontractors, performing quantity takeoffs, and traffic control management. Project Cost: $1.5 Million. Geotechnical Engineer / Construction Materials Inspector January 1992 to October 1997 Company Name － City , State Some notable projects include construction materials testing at Denver International Airport and the preparation of numerous geotechnical reports for E-470 Tollway in Adams, Arapahoe, and Douglas Counties, CO. Performed geotechnical engineering reports, environmental site investigations, soil, concrete, and asphalt field and laboratory testing services, pavement designs, and building inspections. 1991 Survey Party Chief, Twin Mountain Construction I-40 Port of Entry, Gallup, NM, New Mexico Dept. of Highways Managed a three-person survey crew on this project located 10 miles east of the Arizona - New Mexico border. Project Cost: $5 Million. Skills agency, AutoCAD, bridges, cash flow, draw, Engineer, Estimating, JD Edwards, managing, materials, meetings, Excel, office, Powerpoint, MS Project, Word, negotiation, Enterprise, painting, presenting, Primavera 5, Primavera 6, Primavera, progress, Quality, reporting, FM, Transportation

ASSISTANT BOY'S BASKETBALL COACH Summary “Ability plus opportunity equals responsibility.” Clyde Muse The Mission: “Therefore go and make disciples of all nations.baptizing them in the name of the Father and of the Son and of the Holy spirit, and teaching them to obey everything I have commanded you.” (Matt.28:19-20, NIV)   The Example: "just as the Son of Man did not come to be served, but to serve, and to give his life as a ransom for many." (Matt. 20:28, NIV)   The Commitment: "So I say, live by the Spirit....But the fruit of the Spirit is love, joy, peace, patience, kindness, goodness, faithfulness, gentleness and self control. Against such things there is no law." (Gal. 5:16,22, NIV)   The work of Christ is to allow His Spirit to working in you. My whole existence is to live, work and play looking for opportunities to better the lives of others though Christ. The commitment to serve to your fellow man is the responsibility of every Christian. Experience 08/2013 to Current Assistant Boy's Basketball Coach Company Name - City , State Analyze the team's strengths and weaknesses while matching against opposing team's abilities. Evaluate game momentum and coordinate strategy for attack. Track player improvement and make necessary player changes to best support team position. 06/1987 to Current Co-Founder and Coach Company Name - City , State Servants Basketball is a Christ based organization that uses basketball as a tool to spread the gospel of Christ to all. Mission: To introduce the gospel of Christ to men, women, boys and girls through basketball and to develop a community of Christian families and activities for those families. Coaching Recruit student athletes to play basketball, schedule games, and improve athletes playing skills. Analyze the team's strengths and weaknesses while matching against opposing team's abilities. Evaluate game momentum and coordinate strategy for attack. 12/2007 to Current Bank Examiner Company Name - City , State Examinations - Travel to state chartered banks and assess the banks' Capital, asset quality, management, earnings, liquidity, and sensitivity to market risk levels for FDIC insurance requirements. 07/2000 to 12/2007 Assistant Professor of Kinesiology & Sport Management Company Name - City , State 1713 KSM Foundations of KSM a study of the history, trends and careers of Kinesiology and Sport Management. 4713 KSM Organizational, Leadership and Management of KSM a study of the theories and practice of management in the KSM field. 3723 KSM Sports Marketing and Promotions a study of sport related cases involving marketing. 4723 KSM Facility Management a study of theories and practices of facility management. Advisor of Sport Management is assisting students in scheduling and setting educational objectives. 01/2000 to 01/2003 Head Men's Junior Varsity Basketball Coach Company Name - City , State Coaching, Team Management, Recruiting. 01/1999 to 01/2000 21st Century Site Coordinator Company Name - City , State Coordinating - Recruit agencies, individuals and district employees to provide academic instruction or violence prevention or alcohol, smoking and drug prevention in after school programs at Star Elementary and Rogers Middle Schools. Grant Management - Managing and controlling a budget, along with managing and controlling supplies and equipment. Scheduling activities for student and managing a small workforce of hired vendors and district employees. 07/1997 to 06/1999 Head Men's Basketball Coach Company Name - City , State Coaching Make and execute precise decisions both on and off the court in a quick and timely manner. Motivate the team to a higher level of performance, through hard work, enthusiasm, commitment and belief. Team Management Managing and controlling a budget, along with managing and controlling athletic equipment. Scheduling games, practices and developing practice agenda. Recruiting Calling, watching, and hosting players on campus. 07/1997 to 06/1999 Head Men's Soccer Coach Company Name - City , State Coaching, Recruiting. 07/1994 to 06/1997 Men's Assistant Basketball Coach Company Name - City , State Coaching, Recruiting. Head Men's Junior Varsity Basketball Coach. Education 1995 Master of Science : Management Southern Nazarene University - City , State Management Organizational Communication, Managerial Economics and Ethics 1994 Bachelor of Science : Accounting Southern Nazarene University - City , State Accounting 1989 High School Diploma : General Star Spencer High School - City , State Skills Coaching Teaching Managing Serving

HEALTHCARE ASSOCIATE Summary Energetic, resourceful, and results-driven professional .Skilled at working effectively both independently and collaboratively as part of a team within fast-paced environments to complete projects and responsibilities while adhering to deadlines and quality standards. Skills EPIC, Microsoft Office Suite (Word/Excel/PowerPoint), Healthcare Systems, Insurance/Billing, Sorian Scheduling, Health/Medical Records, Research, Reports, Databases, Data Analysis, and PCs/Windows Applications Experience February 2002 to Current Company Name City , State Healthcare Associate Maintain full responsibility for demonstrating initiative, strong leadership and communication skills, and medical and healthcare knowledge to support efficient and productive day-to-day operations. Directly accountable for a diversity of patient/unit support activities including scheduling and discharge, coordinating admission packages, arranging transportation, completing unit work orders, maintaining inventory, and preparing patient unit census. Monitor and improve individual performance in all areas to ensure adherence to the highest levels of customer/patient service, productivity, efficiency, leadership, teamwork, and work quality at all times.         Excellent capacity to meet deadlines, build rapport with individuals from diverse backgrounds, and to support practice objectives by facilitating an environment that consistently achieves/exceeds expectations. Responsible for maintaining professional and courteous communications, demeanor, and interactions with patients and medical staff while continuously seeking ways to provide value-added service and support. Maintain files, documents, databases, and records to provide highly reliable information quickly and use well-developed interpersonal skills to respond effectively to both internal and external requests/inquires. Communicate clearly and effectively, use strong coordination and prioritization skills to complete work, and exercise independent judgment and decision making abilities to help facilitate smooth operations. Strong organizational, time management, and multi-tasking skills with ability to prioritize work. Use well developed interpersonal skills to work effectively with clients, co-workers, and all levels of management. Accept new assignments and responsibilities with a positive, cooperative, and team-oriented attitude. Complete all tasks and projects in the most efficient manner possible and exercise independent decision making. Recognized by management for anticipating problems, presenting effective solutions/recommendations, team collaboration and leadership, exceeding work expectations, and consistently delivering outstanding results. Education and Training American InterContinental University City , State Healthcare Management BBA Healthcare Management Training: Healthcare Finance, Risk Management, Information Systems, Management, Ethics, Policy Making Qualifications Communication skills, interpersonal skills,  Data Analysis, Databases, Decision-Making, Information Systems, Insurance Verification , maintaining inventory, Leadership, Regulatory Compliance, multi-tasking, organization, Patient Care Support, Project Management, Quality, Research, Risk Management, Scheduling, Sound Strategic Planning, Teamwork, Time management.

ACCOUNT SERVICE REPRESENTATIVE II/TECH Summary Professional Account Manager trained in building strategic network ties and increasing salesrevenues. Cultivates and maintains strong customer relationships. Accomplishments Prospecting and cold callingExcellent communicatorStrong interpersonal skillsCustomer service-focusedTeam building expertiseTech-savvySkilled in MS OfficeProject managementProven sales track recordPromotional campaignsPowerPoint expertLeadership/communication skillsSkilled multi-taskerStrong organizational skillsStrong communicatorActive listening skillsExceptional customer service skillsSelf-motivated. Accomplishments. Named "Employee of the Month" in 02/2014 at C Spire.Winner of the "C Spire Employee of the Quarter" Award, 1st Quarter 2014.Maintained 100% Survey Rating entire tenure at Foshee Residential.Top 5 in New Accounts at Foshee Residential (2012)1st Place Southeast Regionals American Kickboxing Academy Tournament (3x) for ShogunMMA. Experience Account Service Representative II/Tech January 2012 to May 2014 Company Name － State Project Design & Development LeadMay 2014. Henderson-Thomas * Birmingham, Alabama. Discover, design and build new user experiences to drive the next generation of portals,applications and Web properties, including mobile. Design visually stunning, cutting-edgegraphics, animations and interactions for Web sites, portals and applications. Produce visualassets needed by development team. Contribute to building the Company brand on portals,applications, mobile apps and Web sites by executing user interface design consistently on alldeliverables. Refine low to high-fidelity wireframes into designs for the informationarchitecture, navigational models, process flows, page layout, information displays andinteractional components based on user research and in partnership with user experienceinteraction designers. Research and communicate trends and best-practices related to visualdesign and branding Every team member of the C Spire Crew is charged with bringing a strategic vision ofpersonalized wireless to life. Responsible for achieving sales goals and customer satisfactionstandards at designated retail locations. ASRs must demonstrate a strong aptitude andknowledge of all things technology personalized to each customer's needs, and project anenergetic and upbeat professional image. This position is also responsible for integratingtechnology into the consumer's life with amazing ease and effectiveness. ASR II is alsocharged with extra supervisory duties such as key holding and employee management andinventory auditing. Developing and maintaining in-store promotions, and coordinating withappropriate personnel Implementing and managing wireless sales events Provide positive. reinforcement and adult learning techniques to promote learning and skill improvement.Participated in "Fiber to The Home" installation's receiving basic knowledge of Telephone,Cable and Internet home installation. Successfully increased positivity and smiling in theworkplace. Promoted group activities and continuously met my quota and passed customerexperience surveys and mystery shops. Gained promotion to level II (key holder/assistantmanager) position based on experience and performance. January 2010 to December 2012 Company Name － City , State Responsibilities Supervise and assists staff to ensure they are well informed on their positionresponsibilities and are performing at or above expectations. Managers with leasing staff areresponsible for agents overall performance including leasing numbers and entering trafficTrain new staff as well as provide on-going training and feedback on performance Ensuresthat building and office are properly staffed at all times Approves time off request for staffEnsures staff provides necessary customer relations for superior customer satisfactionRoutinely inspect properties to ensure they are safe and to determine if repairs ormaintenance are needed Monitors property vendors to ensure quality service Process workorders and monitors direction of property maintenance operations to ensure compliance withcompany standards Respond to tenant requests and issues in a timely manner Maintaincustomer service standards and resident relations Complete leasing/administrativepaperwork Accountable for market surveys Keeps lease occupancies and rents at highestdesired level Review delinquencies and assist in collections May oversee the preparation ofbudgets, financial statements and periodic reports on the status of various properties, leaseexpirations and related matters Ensure marketready condition of vacant units and managesturn-over Coordinate lease terminations, preliminary inspections, and apartment turn-overProvides tours of apartments and community to potential residents for purpose of leasingapartments Coordinate outreach marketing and advertising Conduct the leasing process withprospects in absence of leasing consultant Completes all other projects or requests as directedby Supervison. Martial Arts Instructor/CLient January 2008 to May 2012 Company Name － State Instruct students in varied martial arts techniques Prepare and distribute detailed monthly,quarterly and yearly reports to clients. Provide required information and documents toclients. Prepare reports of client meetings to record the details for future reference. Submitclient meeting reports to manager or supervisor. Provide support and assistance tomanagement teams. Audit all client liaison active accounts. Revise submission and accountsclosure applications. Develop liaison with client service and collection department to providerequired information and acquire necessary documents. Revise and distribute contractualreferrals. Provide feedback to management on areas of improvements. Recommendimplementation of enhanced processes. Plan and schedule monthly meetings with clients.Monitor client satisfaction through follow up on solving client issues and problems. Initiatemeasures to research and resolve client raised issues. Collaborate with clients to identify andimplement value added services.Grew customer base from 13 accounts to 34 accounts in 2years. Education Bachelor of Science : Business (Entrepreneurship) , 2014 Auburn University － City , State , United States GPA: GPA: 3.87 Business (Entrepreneurship) Coursework in Business Administration and ManagementCoursework in Marketing and CommunicationsCoursework in Public Relations GPA: 3.87 High School Diploma : Math & Science , 2009 Alabama School of Math & Science * Auburn － State , United States GPA: Student government representativeHiQ MemberHonor Student2009 Dean's List Math & Science Student government representativeHiQ MemberHonor Student2009 Dean's List Skills advertising, arts, auditing, basic, branding, Business Administration, C, Cable, consultant, client, clients, customer relations, client liaison, direction, financial statements, image, employee management, managing, marketing, market, meetings, office, Monitors, next, page layout, personnel, processes, Project Design & Development, promotion, Public Relations, quality, receiving, repairs, Research, retail, sales, strategic, supervisor, supervisory, Telephone, user interface design, vision, Web sites

HR ASSOCIATE Professional Summary Enthusiastic and goal-oriented HR Professional with 3+ years experience driving innovation and strategy for a global technology organization. Excellent reputation for proactively resolving problems, communicating effectively, and driving overall operational improvements. Relocating to the San Francisco Bay Area and seeking a fulltime role in Human Resources or Talent Acquisition where I can leverage my experience and provide value to the company. Skills Recruiting Onboarding Project Management Event Planning Employee Relations Teamwork/Collaboration Training and Development Public Speaking Social Media Marketing ADP Workday Microsoft Office Suite ADP Benefits Branding Budget Oral communication Competitive Email Employee Relations Event Planning Focus Hiring HRIS HR Leadership Marketing MS Excel Microsoft Office Suite Product manager Project Management Public Speaking Recruiting Recruitment Researching Strategy Teamwork Workshops Written Work History HR Associate , 07/2018 to 12/2019 Company Name – City , State Conducted full lifecycle university recruitment (sourcing, screening, selecting, hiring, and onboarding) Learned multiple HRIS systems and recruiting platforms including Workday, Taleo and Handshake Led company internship program and facilitated training for interns across different functions and locations Served as student liaison for company hackathon and grew participation from 20 to 100+ attendees Proactively communicated with business partners, hiring managers, and external candidates to quickly resolve issues and ensure overall positive recruitment experience Gained proficiency in variety of other HR tasks to include strong understanding of compensation and benefits, training and development, employee relations, and regulatory compliance. HR Intern , 09/2016 to 12/2017 Company Name – City , State Co-developed university recruitment strategy for Raleigh-based hires by researching universities and local events, attending career fairs, executing social media strategy to support branding, serving as the campus liaison for the annual company hackathon and actively tracking a funnel of 500+ intern applicants to assist in candidate selection process Learning & Development: Partnered with VP Talent Development to create and present leadership sustainment webinar for Zenger Folkman 360 feedback participants Workforce Planning: Used MS Excel to create enhanced data structure during the product manager career framework deployment Employee Relations: Implemented, tested, and conducted surveys for a newly introduced scavenger hunt app as part of the employee onboarding 2.0 development plan. Orientation Leader , 06/2016 to 08/2016 Company Name – City , State Served as first-hand liaison for 250+ students to facilitate smooth transition to NC State University Facilitated parent panels, conducted student small groups and led guided tours for incoming first years Trained in diversity and inclusion workshops to foster inclusive and welcoming community for all students Enhanced written and oral communication skills throughdaily public speaking and email communication. CurrentUniversity Programs Lead , 12/2019 Company Name – City , State Develop university recruitment strategy for LexisNexis North America to proactively build talent pipeline for key skillsets and increase brand awareness in target markets Played key role in launching the company's first program for new graduate FTE hires Expanded company intern program from less than 10 to 50+ interns Communicate with internal stakeholders to determine people strategy and campus hiring targets per function/location Develop relationships with key university partners to build campus brand and position the company as an employer of choice Create targeted outreach and engagement strategies for schools that offer competitive talent, focus on D&I, and align with business priorities Attend on-campus and virtual career fairs, events, and hack-a-thons Manage budget for all university recruitment related expenses Measure and evaluate ROI each cycle to determine go-forward investment. Education Bachelor of Science : Business Administration – Human Resource Management, Psychology , 05/2018 North Carolina State University - City , State Graduated Summa Cum Laude, GPA: 3.9 Work History CurrentUniversity Programs Lead , 12/2019 Company Name – City , State Develop university recruitment strategy for LexisNexis North America to proactively build talent pipeline for key skillsets and increase brand awareness in target markets Played key role in launching the company's first program for new graduate FTE hires Expanded company intern program from less than 10 to 50+ interns Communicate with internal stakeholders to determine people strategy and campus hiring targets per function/location Develop relationships with key university partners to build campus brand and position the company as an employer of choice Create targeted outreach and engagement strategies for schools that offer competitive talent, focus on D&I, and align with business priorities Attend on-campus and virtual career fairs, events, and hack-a-thons Manage budget for all university recruitment related expenses Measure and evaluate ROI each cycle to determine go-forward investment. HR Associate , 07/2018 to 12/2019 Company Name – City , State Conducted full lifecycle university recruitment (sourcing, screening, selecting, hiring, and onboarding) Learned multiple HRIS systems and recruiting platforms including Workday, Taleo and Handshake Led company internship program and facilitated training for interns across different functions and locations Served as student liaison for company hackathon and grew participation from 20 to 100+ attendees Proactively communicated with business partners, hiring managers, and external candidates to quickly resolve issues and ensure overall positive recruitment experience Gained proficiency in variety of other HR tasks to include strong understanding of compensation and benefits, training and development, employee relations, and regulatory compliance. HR Intern , 09/2016 to 12/2017 Company Name – City , State Co-developed university recruitment strategy for Raleigh-based hires by researching universities and local events, attending career fairs, executing social media strategy to support branding, serving as the campus liaison for the annual company hackathon and actively tracking a funnel of 500+ intern applicants to assist in candidate selection process Learning & Development: Partnered with VP Talent Development to create and present leadership sustainment webinar for Zenger Folkman 360 feedback participants Workforce Planning: Used MS Excel to create enhanced data structure during the product manager career framework deployment Employee Relations: Implemented, tested, and conducted surveys for a newly introduced scavenger hunt app as part of the employee onboarding 2.0 development plan. Orientation Leader , 06/2016 to 08/2016 Company Name – City , State Served as first-hand liaison for 250+ students to facilitate smooth transition to NC State University Facilitated parent panels, conducted student small groups and led guided tours for incoming first years Trained in diversity and inclusion workshops to foster inclusive and welcoming community for all students Enhanced written and oral communication skills through daily public speaking and email communication. Affiliations Active Member of SHRM Volunteer for Prevent Blindness NC Director of New Members for Delta Gamma Sorority Skills Recruiting Onboarding Project Management Event Planning Employee Relations Teamwork/Collaboration Training and Development Public Speaking Social Media Marketing ADP Workday Microsoft Office Suite, ADP, benefits, branding, budget, oral communication, competitive, email, Employee Relations, Event Planning, focus, hiring, HRIS, HR, leadership, Marketing, MS Excel, Microsoft Office Suite, product manager, Project Management, Public Speaking, Recruiting, recruitment, researching, strategy, Teamwork, workshops, written

CONSTRUCTION INSPECTOR Professional Summary Core Qualifications Experience 01/2018 to 06/2018 Construction Inspector Company Name － City , State Inspected construction operations on roads and bridges to ensure work was done in accordance with the construction plans and specifications. Interpreted contract requirements through the examination of the specifications and drawings Applied a variety of testing and inspection techniques. Resolved specifications, drawings or construction conflicts and problems with site supervisor and/or project manager. Monitored contractor's construction schedule, materials, and equipment. Reviewed construction project safety practices and advised the supervisor of any corrective actions. Documented daily construction activities by utilizing the PennDOT Engineering and Construction Management System. 10/2014 to 11/2017 Courier Company Name － City , State Picked up and delivered court documents in a polite, resourceful, and professional manner. Coordinated incoming and outgoing mail. Maintained route supply inventory to ensure mail and documents are delivered promptly. Provided customer service by giving customers necessary information. Maintained delivery records. Served individuals and companies with legal documents. 08/2000 to 11/2013 Police Officer (retired) Company Name － City , State Patrolled designated areas in a patrol car or on foot to provide assistance, protect persons, and safeguard property. Enforced NJ State 2C criminal laws and motor vehicle laws. Apprehended suspects by effecting a lawful arrest in order to take suspects into custody. Conducted preliminary investigations by interviewing victims and witnesses after a crime. Obtained information and maintained notes for investigations. Prepared investigative reports and supplemental reports to provide an official record of the investigation. Prepared complaint summonses and warrants. Served defendants with their summons or warrant. Testified in New Jersey Courts for traffic and criminal investigations. Dealt with varied types of persons individually and in groups in a courteous and effective manner. 04/1997 to 08/2000 Communications Operator Company Name － City , State Updated leave, time, and pay balances for employees. Reviewed, maintained, and posted daily schedules and overtime rosters. Recorded and maintained information using manual or computerized record keeping systems. Prepared and distributed applicable reports. Received and transmitted calls utilizing telephone and radio systems. Dispatched emergency personnel or equipment. Issued and received paychecks, mail, keys, and other items. 08/1995 to 04/1997 Warehouse Manager and Purchasing Company Name － City , State Responsible for overseeing the ordering, receiving, restocking, and inventorying of medical supplies and equipment. Coordinated and managed the distribution of medical supplies and equipment to nursing homes, home healthcare providers, pharmacies, and individuals. 11/1994 to 08/1995 Security Officer Company Name － City , State Patrolled store and adjacent premises to maintain order, enforce regulations, and ensure observance of applicable laws. Assisted and notified staff during routine problems and emergency situations. 09/1988 to 12/1994 Operations Specialist Company Name － City , State Operated surveillance and search radar, electronic recognition equipment, and identification equipment. Operated controlled approach devices and electronic aids to navigation. Served as plotter and status board keeper. Performed various security watch details. Performed diversified security duties to protect government property from fire, theft, and unauthorized personnel. Established and maintained various logs utilizing information obtained through numerous internal and external means including radio nets, electronic surveillance equipment and other various communication sources. Established and maintained primary and secondary communication source for reporting and assessment during possible wartime and peacetime crisis. Trained in the fighting and prevention of diversified classes of fires. Skills approach, Basic, bridges, C, Construction Management, customer service, delivery, Driving, government, home healthcare, inspection, legal documents, notes, materials, mail, radar, navigation, nursing, personnel, on foot, Police, radio, receiving, record keeping, reporting, safety, supervisor, supply inventory, telephone, warrants Education 2000 Basic Course for Police Officers Burlington County Police Academy － City , State Counter-Terrorism Awareness Street Survival Incident Command System Drunk Driving Prosecution and Enforcement Defensive Tactics Critical Incident Response Procedures for Schools Bomb Threat Response 1989 Fleet Combat Training Center Atlantic － City , State Additional Information Military Awards Good Conduct Medal National Defense Service Medal Navy Expeditionary Medal Navy Expeditionary Medal Sea Service Deployment Ribbon (Second Award) Navy Unit Commendation Southwest Asia Service Medal with Bronze Star

CONSULTANT Professional Profile Consultant/System Engineer with 6 years in HealthCare IT. Primary focus has been on Linux with a recent emphasis on Regulatory Consulting and Transition of Care. Experienced in training and development of associates along with development of documentation. Qualifications Working independently Training program implementation Quality control Process improvement System testing Gap analysis System administration UNIX system performance monitoring Technical writing Unix/Linux environments Relevant Experience Created build guides that ultimately led to the automation of many elements of the build process for several teams.  This automation saved my team as well as others, weeks of build time and has allowed for a more standardized process. Experience Consultant 08/2015 to Current Company Name City , State Provides leadership and oversight to engagements so that results are met on time as well as to ensure value is being provided to the client. Ensures appropriate resources are allocated and maintained to facilitate successful completion of projects, which includes working with Project Managers from all across the Consulting Organization to ensure project alignment. Multi-tasks the delivery of several project initiatives designed to enhance the services and level of support provided to the client. Plans and arranges the project deliverables in alignment with the expectations of the client and the business need to ensure that the client will successfully be able to meet Meaningful Use measures. Conduct on-site client workshops and client summits as needed and determined by the hospital systems. Manage Provider and hospital data through various tools including DiscernVisualDeveloper, HNAuser, and Bedrock Build hundreds of rules and pools for Direct and Transition of Care for clients. Create and maintain build guides and team collateral to use for future client and new hire training. Build guides and workflows were also used to partner with an internal automation team to streamline our processes. Works with the hospital systems and designated HIM staff on how to maintain systems once we begin to disengage from the product. SYSTEM ENGINEER - Health Sentry 02/2013 to 08/2015 Company Name City , State Backend support on production servers of extracted data on Linux systems including investigation of corrupt data, creating SSH keys, extracting data from client database, managing disk space and troubleshooting. Front end work on production servers by maintaining OpsJobs and troubleshooting any operation failures. Often working with the client to teach the ongoing maintenance of the OpsJob. Effectively communicate project status reports both internally as well as to the client through weekly meetings and calls. Create various macros and spreadsheets for quality assurance checking Create and run numerous SQL queries. Manage and monitor the FTP, PHINMS and VPN connections on a daily basis to provide a proactive approach to catching any issues. Use custom CCL scripts to modify the format of HL7 messages. Create and provide appropriate workflow documentation for clients to support the system and setup during the testing processes. Adhere to applicable client access, client notification, and change management policies and procedures. Work with other Engineers to alleviate problems with data extracts. SYSTEM ENGINEER 06/2012 to 02/2013 Company Name City , State Assist HR teams with designing and implementing solutions Rebuilt a custom tool for Events Planning team using Microsoft Access. Put together documentation for implemented changes Assist with PeopleSoft, Data Archive Manager, and Taleo resume parsing project Conduct "fact finding" meetings with various team members to better understand how the solution would be used. Held regular meetings to provide updates on the current status of work and to give a timeline of completion. SYSTEM ENGINEER - Project Implementation 05/2010 to 06/2012 Company Name City , State CernerWorks Project Implementation Backend support of servers operating on Linux, AIX, HP-UX, and occasional VMS systems. Support service pack installation and continued maintenance of solutions, and infrastructure. Identify where applications are having performance/reliability issues; analyzes and formulate a proposed method to correct issues. Perform domain replicate/refreshes from a production environment to a non-production environment. Work through a queue of Service Requests to resolve issues the client reported or that other internal teams encountered. Worked with other internal architects to resolve more complicated issues. Manage end user access and privileges including group 0 access, creation of user profiles, and custom lists. Support the maintenance of specific clients and their servers/application needs including after-hours work. Build various servers including Websphere, RRD, Chart and Citrix Servers. Coordinate with client for the testing of environment functionality as well as service pack installs and the subsequent downtimes. Completed numerous service package installs for non-production clients and for testing partners. Maintain long-term support and management; troubleshoot and resolve issues daily. Education MBA : Information Systems 2015 Park University City , State Information Systems Bachelors of Science : Business Administration/Management 2015 Park University City , State Business Administration/Management Associates of Applied Science : Computer Networking 2010 ITT-Technical Institute City , State Computer Networking Skills AIX, automation, change management, Citrix, Consulting, client, clients, database, delivery, designing, documentation, FTP, HP-UX, HR, leadership, Linux, macros, managing, meetings, access, Microsoft Access, Works, PeopleSoft, policies, processes, quality assurance, SSH, Servers, scripts, spreadsheets, SQL, troubleshooting, VPN, VMS, Websphere, workflow, workshops

BEHAVIORAL HEALTHCARE HELP LINE AND PSYCHIATRIC EMERGENCY TEAM SUPERVISOR Professional Overview Seasoned Licensed Clinical Social Worker dedicated to providing high quality, compassionate, and effective care in role of psychotherapist, educator, and manager. License LCS 18224                                         Core Qualifications Clinical acumen Multicuturally competent psychotherapist Clinical supervision Client-centered care Quality care focused Service oriented Committed to personal and professional growth Strength based management style Program development, design, training Quality review and process improvement Rapport building Contract, Criminal, Tort, Probate law familiarity   Education Glendale College of Law City , State University of Southern California City , State Master of Social Work Graduated with honors California State University, Northridge City , State Bachelor of Arts : Psychology Graduated with honors, member of Psi Chi, Golden Key National Honor Society, Tau Alpha Epsilon Honor Society Accomplishments Clinical Established and operated private practice for 10 years Documentation Documentation Influenced creation, design, and reporting fields of patient charting system Created, implemented system of documentation that resulted in 95% quality assurance scores for several consecutive years Quality Standardized chart documentation Developed telephonic, documentation, performance indicators ?Training Wrote training manual and organized resource material Developed curriculum, taught, and modeled desired skill/outcome Provided electronic medical record navigation and documentation training ?  Marketing Increased referrals via Physician Liaison Program, Elder Law attorneys, primary care physicians, psychiatry and addiction medicine providers, law enforcement, EAP providers, community Workflow Planning Implemented new work processes which increased efficiencies and productivity Computer Skills Proficient: Epic, Word, Lotus, Interqual, NICE, Symposium, Foundations, AZZ cardfile Familiar: Excel, PowerPoint, Visio Experience 07/2002 - Current Company Name - City , State Behavioral Healthcare Help Line and Psychiatric Emergency Team Supervisor Clinical supervisor of 24/7/365 psychiatric crisis call center and psychiatric emergency team; interim supervisor to Utilization Management and Bed Finding departments within a large care coordination center; hired, counseled, terminated staff; recorded, tracked, developed performance indicators and performance criteria for evaluations; wrote and updated protocols, policy and procedures, quality review indicators, training manual, meeting minutes, business reports; influenced development and re-design of electronic charting and reporting fields; organized and led new hire, clinical, Frequent Caller, computer, staff meetings/trainings, and holiday, retirement, Social Work Month celebrations; performed web-based in-service work stoppage training to physicians, managers and successfully staffed the crisis line for 48 consecutive hours with no abandoned calls; developed Frequent Caller treatment plan template for coordination and continuity of care; participated and presented statistical data at regional Department Administrators and regional Southern California Quality Assurance meetings; implemented interdepartmental cross training which increased efficiencies, productivity, staff development, and morale; recorded, tracked, ensured staff license renewals, CEUs, mandated organizational classes were completed by due dates; completed bi-monthly payroll and managed all leaves; completed staff scheduling every 6 weeks; decreased tardiness; responded to all IT concerns; reviewed, researched, responded to all critical incidents and complaints; developed work flows that decreased time members spent in non-plan EDs with attention to high quality care and cost containment; answered crisis calls when short staffed; and, shared on-call responsibilities. 03/1998 - 07/2002 Company Name - City , State Licensed Clinical Social Worker/Care Coordinator Performed biopsychosocial telephonic assessments, crisis intervention, and/or consultation for members, employees, purchaser groups, Employee Assistance Professionals, management, law enforcement, and emergency department physicians; determined appropriate levels of care; repatriated or case managed members in non-plan hospitals; advocated for members needing psychiatric and/or addiction medicine treatment; care coordinated with the member's treatment team; trained new staff; worked collaboratively on interdepartmental team and developed work flows, procedures, and protocols that increased efficiencies, productivity, role clarity; developed documentation standards; influenced the creation and development of departmental electronic database for charting case notes. 04/1996 - 03/1998 Company Name - City , State Senior Care Network, Clinical Social Worker Field based case management for disabled adults with chronic mental illness and older adults with co-occurring disorders. Completed in-home assessments and monthly monitoring; client and family counseling, education, and community referrals. Per attorney request, evaluated, wrote report, testified in court (became expert witness) for probate conservatorship hearings; marketed and managed the Physician Liaison program; lead weekly Caregiver support group; underwrote long-term care insurance assessments and benefit determination evaluations; became community resource specialist. 05/1992 - 08/1996 Company Name - City , State Behavioral Science Faculty, Family Practice Residency Program Social Work Associate in community medical clinic; interviewed prospective residents; developed curriculum, taught, and evaluated performance of Family Practice residents and medical students on the Substance Abuse and Psychiatry rotations; conducted lectures, presentations in class, "Brown Bag lunches," and off-site meetings; set up internal and external training sites and ensured learning objectives were met; education was focused on risk, substance abuse, and biopsychosocial assessments, active listening, interviewing skills, DSM diagnoses while on rounds, during home visits, and co-led therapy sessions; instilled confidence by demonstrating attunement to patient and self, assessment, treatment planning, rapport building skills, and provided after visit summarization/feedback; strengthened teamwork and resident and faculty relationships by incorporating team building activities into staff meetings; liaison to residents who needed psychiatric or health services; provided short/long term individual, couple, family therapy on complicated cases and provided feedback to the resident; and was a preceptor to other MSW students.. 10/1991 - 10/2001 Company Name - City , State Psychotherapist Individual, couple, family therapy with children, adolescents, adults, and older adults. Presenting problems were: depression, anxiety, panic attacks, insomnia, psychosis, explosive rage, adoption, foster care, grief and loss, truancy, trauma, self harm, substance abuse/addiction, gender dysphoria, domestic violence, homelessness,  parenting concerns, care giver burn-out, and school/work stress. Clientele: ethnically, culturally, racially, and socioeconomically diverse. 10/1990 - 10/1991 Company Name - City , State Employee Assistance Program/Mental Health Center, MSW Intern/Social Work Associate Consultation provided to managers, employees, Human Resources regarding work place problems; Crisis Intervention, short and long-term therapy  provided to contract and company employees, their families, and the community; taught series of classes on Stress Management and Memory Retention. Featured speaker at a "Drugs in the Workplace" seminar; and taught substance abuse related classes and lead couples group therapy with addicts and co-addicts in an outpatient chemical dependency recovery program. Clientele: racially, ethnically, culturally, and socioeconomically diverse. 09/1989 - 05/1990 Company Name - City , State MSW Intern Direct services provided in community mental health setting: conducted biopsychosocial assessments; short and long term individual, couple, family therapy; led group therapy with adults; provided crisis intervention, case management, community referrals. Client presenting problems were: child physical, emotional, sexual abuse/trauma, and difficult transitions to foster care, depression, anxiety, phobias,  ADHD, pervasive developmental disorders; teen truancy, gang activity, pregnancy, and substance abuse/addiction; adults with parenting problems; victims of domestic violence; unemployment; co-occurring disorders, grief and loss, panic attacks, and chronic mental illness. Clientele: ethnically, racially, culturally diverse; mostly low to middle income. 08/1987 - 08/1989 Company Name - City , State Resident Counselor Provided individual, family, group therapy with homeless, run-a-way girls, 12-18 years old, many charged with crimes associated with substance abuse, prostitution and gang activity; filed child abuse reports; provided telephonic crisis intervention; completed new resident intakes; general supervision of residents; designed teen pregnancy awareness program, taught life skills classes, became a lead and trained and supervised staff. Presentations 1990-1991: Taught classes in Stress Management and Memory Retention to the community, hospital employees, and EAP clients; speaker on Drugs in the Workplace for a large contracted employer. ?1992-1996: The following lectures to Family Practice residents, medical students, and/or attending physicians were conducted in class, during hospital "Brown Bag" lunch breaks, or at off-site meetings: Parenting 101 Suicide Risk Factors, Assessment, and Aftermath Psychiatric Holds and Conservatorships Eating Disorders and Treatment Options Multicultural Approaches to Healthcare My Patient is Non-Compliant... What Can I Do?  The Cycle of Domestic Violence: Patient, Child, Perpetrator Effects Oh No, it's Not Him/Her Again... Managing Countertransference Malingering, Factious, Psychosomatic Disorders How to Manage Angry and Aggressive Patients Signs and Symptoms of Child Abuse, Elder/Dependent Abuse? Who, What, When, Where, and Why of Panic Attacks Normal Childhood Fears The Mental Status Exams Is it ADD, ADHD, Anxiety, Depression, Mania?.... HELP! How Do I Screen for Drinking/DrugProblems? Signs and Symptoms of Alcohol/Drug Intoxication and Withdrawal Stages of Chemical Dependency Causes and Treatment of Substance Abuse Substance Abuse: Breaking Down the Walls of Denial Alcoholics Anonymous and the 12-Steps Stress Management Death: Grief, Loss, and Depression... What's Normal? Delirium, Depression, and Dementia, What's the Difference? ? Assessments and Developmental Stages of Life Who Can Help With What? (Community Resources)  Rapport, Compliance, and Lawsuits     Volunteer Work Orphanages in Mexico: built and repaired homes, planted gardens, entertained children as mime, provided medical screenings, clothing and school supplies Indian reservations in Arizona and New Mexico: built and repaired homes, provided food, clothing, child care, for Navajo, Hopi, Cherokee Indians. Camp leader for  children and adults with Down's syndrome, traumatic brain injuries, autism, deaf-blindness, and chronic mental illness. Assisted adults with mild to moderate intellectual disabilities find employment and closely monitored work performance.   Languages Sign language

INFORMATION TECHNOLOGY CONSULTANT, MANAGING MEMBER Summary A versatile, analytic IT Specialist with a proven record of success within large institutions as well as entrepreneurial organizations. Thrives on challenge and solves problems with creativity and persistence. A data-driven team leader skilled in both producing and communicating results. Experience Information Technology Consultant, Managing Member January 2017 to Current Company Name － City , State Worked with product designers and product managers to design user interactions in applications. Envisioned inspired new products, features and flows.  Answered user inquiries regarding computer software and hardware operation. Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications. Set up equipment for employee use.  Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support. Chief Technology Officer, Partner August 2015 to January 2017 Company Name － City , State Successfully re-branded established dealership, launched new eCommerce website, added six new lines of vehicles, and created new customer engagement strategies. Developed sales and marketing strategy and directly managed over 15 full-time and part-time staff. Streamlined processes in Sales and Service departments using new technology. Managed legal and security policies such as loss prevention and DMV compliance. Negotiated and secured corporate partnerships, including vehicle and trailer maintenance for FreshDirect.com's same-day product (FoodKick).  CTO, Partner May 2012 to August 2015 Company Name － City , State Provided IT solutions targeting small and medium size businesses in the New York metro area.  Solutions to include: Infrastructure/ Network design and impletation, server based technologies and remote support services. Clients included: Bronx Museum of Arts, Cava Construction, Leftfield Pictures. IT Manager August 2010 to May 2012 Company Name － City , State Managed a staff of ten IT support staff, which provided support for all users employed within Ogilvy North American offices. Constantly developing new standards and IT policy's to improve support reaction time. Key Accomplishment: Lead architect for migrating all Lotus Notes and MS Exchange users to Cloud (Google) Mail. Gathered and analyzed performance metric data.  Education and Training BS : Print Production, Graphic Design Computer Science , 1993 St. John's University Print Production, Graphic Design Computer Science Technical Skills Active Directory, premiere, ads, Advertising, IBM AIX, Apple, architect, Arts, catalog, color, com, Clients, digital photography, digital video, direct mail, disaster recovery, eCommerce, Final Cut Pro, SGI Irix, IT support, legal, Linux, Logic, loss prevention, Lotus Notes, marketing strategy, Marketing, Microsoft Exchange, MS Exchange, Mail, Network design, network, newspaper, policies, Prepress, print advertising, print production, processes, Sales, upgrading, video post production, website

ACCOUNTANT Summary Accomplished and results-oriented finance professional  who consistently meets deadlines and increases department revenue. Highly skilled at increasing productivity through detailed cost analysis. Highlights Microsoft Office : Intermediate in all the Microsoft Office components( Excel, Word, PowerPoint, Outlook and Access); Very familiar with ( Macros, V-look ups, calculating formulas and manipulating reports as well as smart view) Running query reports and creating reports.  SAP PeopleSoft: Navigate within Resource one to retrieve financial reports and run queries;Financial modeling Superior time management;Complex problem solving Accomplishments Led the development of a reconciliation system to increase productivity and efficiency. Increased effectiveness by 25 % through compliance enforcement and implementation of a new quality control system. Experience Accountant Aug 2014 to Current Company Name － City , State Analyze federal, state and private  documents, including restricted and non-restricted grant contracts. Create financial models and analysis for all  accounts within our department. Present monthly financial report to principal investigators to provide brief summary of their funding. Increase productivity  by fifteen percent within the department by analyzing all open PO's. Analyze and evaluate operation of financial systems, prepare recommendations and documents to update fiscal services and other related policies and procedures with respect to operating systems. Streamlined reconciliation process to a more accurate, efficient and automated process. Completes special projects as assigned by the department Administrator. Staff Accountant Dec 2012 to Aug 2014 Company Name － City , State Full cycle accountant for several operating companies within Sysco Foods Company; completed and issued weekly, monthly, and quarterly financial statements to the operating companies for review and submit to the corporate office. Uplaod and run reports in business objects for CFO ofoperating company to review. Verified journal ledger entries of cash and check payments, purchases, expenses and trial balances by examining and authenticating inventory items. Prepared monthly P&L for several operating companies within the Sysco Corporation and research variances, reviewed transactions in the GL for accuracy, and researched transactions that deviate from the purpose of the account. Reconciled aging AR transactions and performed financial analysis, identified and explained deviations from planned or historical data. Assisted in evaluating control systems in the accounting process to ensure operating companies comply with GAAP as well as provided the necessary information to both internal and external auditors on an as needed basis. Reviewed account reconciliation from other accountants in a timely manner. Accountant /Auditor Jan 2010 to Feb 2012 Company Name － City , State Served as both an accountant and auditor within the department of financial services. The role consisted of utilizing software applications to compile, retrieve, and summarize accounting information for analysis and reporting purposes. Examined accounting source documents for accuracy, completeness, and compliance with departmental and state rules, regulations, and agreements. Provided financial trainings for over 240 faculty and staff employees to enforce the rules and regulations of the procurement card set by set the State of Texas procurement regulation. Maintained controlling records required to ensure accuracy of all data entered into the accounting system. Identified and reported situations not in compliance with PVAMU internal controls, policies, and procedures, recommending improvements to the accounting process to optimize internal control. Performed duties in compliance with GAAP, company and department policies and procedures, internal controls and Sarbanes-Oxley requirements. Reviewed expense report for irregularities and recommended corrective measures to improve internal controls. Prepared adjusting and closing entries, statements, and analyze financial operations. Education Masters of Science , Accounting May 2011 Prairie View A&M University － City , State Accounting BBA , Accounting Dec 2009 Prairie View A&M University － City , State Accounting Professional Affiliations CPA Candidate Participated in various community activities, including the Phi Beta Lambda and National Association of Black Accountants Texas Society of CPA's Beta Gamma Sigma Greater Women's Chamber of Society Completed all the Research Operations Curriculum in 2015 Skills account reconciliation, accounting system, AR, budget, business objects, closing, Contracts,  financial analysis, financial controls, financial operations, financial reports, financial statements, GL, Grants, inventory, invoicing, ledger, Macros, Access, Excel, Microsoft Office, office, Outlook, PowerPoint, Word, Monitors, operating systems, PeopleSoft, policies, processes, procurement, reporting, Research, SAP, Sarbanes-Oxley, training materials, view

GARDEN ASSOCIATE Summary Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.   Highlights Exceptional customer service Bilingual in [Spanish] Sales expertise Reliable Strong work ethic Team player Excellent communication skills Flexible Accomplishments Best Cashier in District award 3 Homer awards received for good customer skills/going above and beyond on basic job expectations. Experience 02/2010 to 09/2013 Garden Associate Company Name － City , State Helped customers select products that best fit their personal needs. Maintained visually appealing displays for the entire store. Built customer confidence by actively listening to their concerns and giving appropriate feedback. stocked shelves and carried merchandise out on the floor for customers. 06/2009 to 12/2010 Construction Worker Company Name － City , State Cleaned all construction areas to avoid hazards. Removed old roofing materials. Performed heavy labor such as ditch digging, paving and hauling. Continually cleaned work areas and equipment. 06/2006 to 06/2008 Cashier Company Name － City , State Took necessary steps to meet customer needs and effectively resolve food or service issues. Received orders, processed payments and responded to guest concerns. Recorded customer orders and repeated them back in a clear manner. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Community Service Volunteer, Samaritan Community Center-2012 Education 2010 GED Bentonville High School － City , State Skills Computer skills: Windows, XP, PowerPoint, Microsoft Word, Excel, Outlook, Internet research

AVIATION SUPPLY TECHNICIAN Summary I am a Supply Chain and Operations manager with invaluable knowledge of managing projects, resources and staff in an effective and efficient manner. I am highly focused with a comprehensive understanding of operations management, contracting, logistics, procurement, and supply chain. I have a consistent and proven track record of successfully employing the best practices that improve efficiency, reduce operating cost while increasing performance within a budget. I am committed to identifying and implementing continuous improvements in operations. I am currently looking for a new challenging position. A position which will make the best use of my existing skills and experience and also further my personal amd professional development. Highlights Strategic planning Global and strategic sourcing Negotiations expert Procedure development Analytical Personable Team building Cost reduction and containment Multi-site operations Process improvement strategies Inventory control Initiative and leadership Contract management Manage service relationships Productivity improvement specialist Flexible Dedicated Microsoft Office Suite expert Troubleshooting and problem solving Contract review and recommendations Client relationships Budget development Prepare reports, charts, and brriefings Skills Full understanding of all applicable policies, procedures, rules, and regulations. Strong knowledge of Supply Chain Management fundamentals Strong knowledge of interfacing departments' processes and priorities Uses focused listening to understand others' perspectives Learns new informations and skills quickly Strong performance improvement and equipment reliability focus Demonstrated ability to apply applicable codes and regulations Demonstrates initiative and proven ability to effectively manage cost of a business Technical Proficiency in this assigned function and specialty Eleven (11) plus years of Supply Chain and procurement experience Accomplishments Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics. Lowered freight rates by 20% by negotiating with manufacturers and the transportation department. Increased the on-time deliveries by 30% within the first year of employment. Recipient of the New Orleans Federal Executive Board's Distinguished Service Award for outstandingAdministrstive Support Achievement Award in May, 2011. Experience Aviation Supply Technician July 2011 to December 2014 Company Name － City , State Mobility Transportation Specialist July 2011 to December 2014 Company Name － City , State Reviewed new customer orders and requests and manually entered data into a centralized database. Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools. Negotiated contracts with outside providers to minimize costs to the company and customers. Oversaw scheduling for the day-to-day activities of 10-15 transportation employees. Manually created shipments, assigned carriers and dispatched shipments. Forwarded client-related quality and service issues to the appropriate manager for resolution. Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors. Coordinated rush orders and order changes. Resolved problems for customers, warehouses and carriers. Acted as a liaison between logistics, carriers and customers. Coordinated returns between origin and interim transportation departments. Wrote weekly and monthly global transportation reports. Produced bills of lading and updated shipment status information. Monitored shipments to guarantee on-time delivery. Completed all necessary customs documents and other paperwork. Oversaw the organizing and product storage in stockyard areas. Drafted reports every day to present accomplishments and progress to management. Exhibited strategic leadership and foresight in support of long-range sales growth. Built partnerships with local organizations to increase company offerings and improve services. Synthesized project findings into actionable recommendations with demonstrable effects on business performance. Prepared invoices for all customers in the logistics department at the end of every month. Program Support Clerk March 2010 to July 2011 Company Name － City , State Movement Control Coordinator June 2010 to August 2010 Company Name － City , State Letter Carrier September 2009 to March 2010 Company Name － City , State SUpply Chain Management Technician/ Aircraft Maintenance July 2003 to July 2009 Company Name － City , State Education MBA : Management , 2014 University of Phoenix － City , State , United States BBA : Integrated Supply Chain and Operations Management , 2012 University of Phoenix － City , State , United States Coursework in Business, Management and Communications Coursework in Business, Supply Chain management High School Diploma : 2001 St. Augustine High School － City , State , 70119

OFFICE MANAGER - 40+ HOURS PER WEEK Professional Summary Human Recourses/Office Manager with 4-years background in employee management, hiring, computer training and benefits. Highly detail-oriented and organized. Works well in a team setting and alone. Very self-motivated and results-driven with strong communication, analytical, problem solving, reasoning skills and data entry.  Highly enthusiastic and goal oriented. Licenses CNA License - NA0010346149 CPR Certification BLS - Basic Life Support In process of earning my Electrocardiogram certification through AMCA In process of earning my Phlebotomy certification through AMCA ? Skill Highlights Hiring and retention Training and development Employee relations New hire orientation Client relations specialist Focused on customer satisfaction Scheduling Deadline-oriented Personnel records maintenance Recruiting Compensation/payroll Skilled multi-tasker One-site, Tenant Tracer, ADP Payroll, QuickBooks, Microsoft Word and Excel  software proficiency Training and development Professional Experience Office Manager - 40+ Hours per week May 2015 to November 2016 Company Name - City , State QuickBooks Experience, MS Office, Word, Excel & Internet and database searching . Data entry and work processing skills with a high level of accuracy, and the ability to proofread and verify information. I interacted effectively with the public. Maintained confidentiality of records and all information. Dealt with the Texas Workforce Commission (TWC) and also the Department of Aging and Disability Services (DADS) and NACEES. Signed students for desired classes. Managed front office along with annual reporting and daily customer needs. Responsible for money and bank deposits and answering all calls. Also took payments for the VA, MYCAA and DARS. I was also an assistant instructor for CNA. Recruited and interviewed applicants for positions available. Managed I9/W2.  Advised managers on organizational policy matters and recommend needed changes. Conducted new employee orientation to foster positive attitude toward organizational objectives. Identified staff vacancies and recruited, interviewed and selected applicants. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Developed, implemented and monitored programs to maximize customer satisfaction. Leasing Specialist - 40+ Hours per week January 2014 to May 2015 Company Name - City , State Worked with operations department for rental inventory. I handled all leasing reports which includes preparing reports to be presented at weekly meetings, greeted prospective residents, answered all calls and inquiries, facilitated resident service requests, handled background check/credit checks, money and bank runs. I handed most move-ins and also bank/corporate audits. Administrative Assistant/Office Manager - 40+ Hours per week January 2013 to September 2013 Company Name - City , State  Managed and helped barista managers with ordering supplies, hiring new employees, termination of employees, out of town trips and opening up new coffee stands. Bi-Weekly payroll using ADP, key holder, daily bank runs, general payables (bills), working close with CEO and president of Baristas Coffee Company Inc. I also helped with reports, acquisitions, leases and sales, reviewing resumes, contacting candidates, screening perspective candidates, interviews and managing some training. I worked daily with excel spreadsheets including creating new spreadsheets. Barista/Office Manager - 40+ Hours per week March 2012 to December 2012 Company Name - City , State Managed 6 employees, interviews, hire and termination. Bi-weekly payroll using ADP payroll System, key holder, daily bank runs and bank deposits, sales and marketing for the coffee stand. Open and closing the stand, weekly supply ordering, create weekly work schedules, train and work with new hires. Serve customers on daily basis with fresh coffee, specials of the day and snack. Created excel spreadsheets to track sales. Retail Apparel Associate March 2010 to March 2012 Company Name - City , State Cashier, merchandising shoes, all apparel from the stock room to the sales floor, worked the truck every other day with new product. Reworked the sales floor for daily presentation. Daily customer service, open and close the store, managed the fitting room/key holder. Education and Training License/Certification : Electrocardiogam , 2016 Elite Nurse Aide Training - City , State , USA March 2016 to present. Currently enrolled License/Certification : Phlebotomy , 2016 Elite Nurse Aide Training - City , State , USA March 2016 to present. Currently Enrolled. License : Certified Nurse Aide , 2015 Elite Nurse Aide Training - City , State , USA High School Diploma : General Studies , 2010 Federal Way High School - City , State , USA Personal Information Place of Birth: Des Moines, WA Date of Birth: 18th of February, 1992 Present Resident in Federal Way, WA Sex: Female Status: Married no children Hobbies: Sports, Movies, Hiking, Working out Skills Professional and friendly Careful and active listener Strong public speaker Multi-tasking Accounts Payable/Receivable Customer Service Customer Satisfaction Patient-focused care Time management Detail-oriented Effectively interacts with patients and families. Software Knowledge in QuickBooks, One-site, Tenant Tracker, ADP Payroll System, Microsoft Word, Microsoft Excel ? Compassionate and trustworthy caregiver ? Additional Information Volunteered with Habitat for Humanity

OFFICE MANAGER Highlights Microsoft Office Social Media Marketing: Facebook, Instagram & Pinterest Critical Thinking & Problem Solving Skills Detailed & Organized Type 53 words per minute Written & Verbal Communication Leadership & Team Development Project Management Experience 01/2004 to 10/2016 Office Manager Company Name － City , State Career Center. Verified, edited and approved job postings. Assisted employers with technical problems and job posting as needed. Managed main desk including monitoring phone calls, appointments and walk-ins. 07/2000 to 01/2004 Sales Manager/Account Executive Company Name － City , State Responsible and handled all specialty and major department stores accounts. Developed division's sales and marketing plans strategies and goals. Traveled to high-profile fashion market conventions in Dallas, Atlanta and Las Vegas. 09/1999 to 04/2000 Merchandiser Assistant Company Name － City , State Managed company account for Reebok, Inc. which included men's athletic apparel and Women's Olympic 2000 collection. Assisted in new initiative for company account Dunk.Net, the Shaq O'Neill Athletic Sport collection. Coordinated efficiency of Product Information Sheets for garment samples through reviewing accuracy of construction, sketches, trims and specifications. Performed role as a liaison between Merchandiser and Production Personnel with vendor relations to communicate fabrication timelines and other specific needs for efficient samples productions. 05/1997 to 09/1999 Sales Coordinator Company Name － City , State Managed progression of garment sampling (i.e. counter, production and salespeople sampling) for Misses Sportswear. Assisted designing of garment accessories such as buttons, yarn and update of line sheets. Planned and implemented merchandise presentations. 10/1994 to 05/1997 Sales Manager Assistant/Sales Representative Company Name － City , State Oversaw department's customer service. Communication liaison for buying department, identifying market research information. Organized sales team's meeting, shows and presentations between company and vendors. Education 04/2018 Bachelor of Science : Business Administration Mount Saint Mary's University － City , State Business Administration Associate of Arts Degree : Merchandise Marketing FIDM / Fashion Institute of Design & Merchandising － City , State Merchandise Marketing Skills .Net, Critical Thinking, customer service, designing, fashion, Leadership, Team Development, marketing plans, market research, market, Marketing, Microsoft Office, 2000, Personnel, presentations, Problem Solving Skills, Project Management, sales, phone, Type, vendor relations, Verbal Communication, Written

SECRETARY II Summary Energetic management professional with over seven years of experience in high-level executive support and accounting roles. Organized and dedicated professional who excels at prioritizing and completing multiple tasks simultaneously and following through to achieve all project goals. Experience Secretary II Dec 2014 to Jun 2016 Company Name － City , State Served as the primary support channel to five sales executive in the Albuquerque East,. Albuquerque West, Santa Fe/Southern Colorado, Central Utah, and Northern Utah territories. Created and maintained computer- and paper-based filing and organization systems for records and reports. Maintained 100% adherence to budget/finance goals, approved travel expenses, and reimbursement requests. Director of Operations Oct 2007 to Aug 2014 Company Name － City , State Implemented complete accounting system transisition from Peachtree for Manufacturing to Quickbooks Pro which increased revenue at year end due to better tracking of expenses and income. Direct manager of a staff of 3-15 employees Supervised all aspects of day-to-day business in the Dallas, TX office from employees to all operations while coordinating reports, budgets, and information with the satellite Houston, TX office. Developed policies and procedures responsible for trimming down operating budgets by eliminating excess spending and inventory mismanagement and boosting productivity. Managed production schedules and order status reports for a network of over 30 franchise stores Point of contact for all escalated order related issues of customer service via phone call, email, and website correspondence. Assisted in the design, implementation, and launch of four websites directed at positioning the company on the worldwide web to help compete in the industry. Managed all new product development and launch. Served as primary point of contact for the design and functionality of a custom proprietary inventory management software which boosted revenue by identifying unaccounted for inventory and missed sales opportunities. Marketing Director/Executive Assistant Jan 2003 to Oct 2007 Company Name － City , State Responsible for implementing an online marketing strategy that helped increase property listings by 42%. Monitored all areas of the media to make sure that our real estate agent's present marketing strategies were ahead of customer and client demands. Maintained all IT operations including any updates and demands from purchasing new equipment like desktops and laptops to maintaining existing equipment from software updates to decommissioning obsolete equipment and disposal. Telco Engineer/Upper Tier Escalations Jan 2002 to Jan 2003 Company Name － City , State Consistently maintained 92% timely completion on all circuit install escalations. Utilized provisioning/implementation skills and background to aid in field completion scenarios to maintain a 90% close ratio of all pending escalation orders. Associate Relocation Consultant/Property Management Coordinator Jan 2001 to Jan 2002 Company Name － City , State Maintained a portfolio of over 75 residential properties placed into property management for employees working abroad by Ericsson Electronics and acted as the sole point of contact for all property management clients. Associate to the Head of Ericsson Electronics relocation contract team using high multitasking to ensure all client/customer issues completed to 100% satisfaction. Implemented a new reporting system and computer database assuring all pertinent information is captured, as well as maintained and assured complete and accurate file and renter information for all properties managed and sold. Assistant Community Sales Associate May 1998 to Sep 2001 Company Name － City , State Communicated recommendations to the builder of home phase construction. Created and maintained customer files and implemented a computer tracking system for status updates. Demonstrated homes, assisted with the selection of floor plans and options while resolving customer service related issues. Maintained or exceeded 100% adherence to new home sales goals. Education Associate of Arts , Business Management 2010 University of Phoenix － City , State , USA 3.69 GPA Skills Account Management, Accounts Payable/Receivable, Adobe, Bookkeeping, Customer Service, Database management, Expense Reports, Hiring and Human Resources, Inventory Management and Control, Marketing Strategies, Meeting Planning, New product development, Office Management, Online marketing, Peachtree Accounting, Policies and Procedures, Property Management, Purchasing, Quickbooks Pro, Real Estate, Production Scheduling

VP FINANCE & IS&T Executive Profile Enterprising Finance Executive who creates strategic alliances with Senior Executives to identify and execute key business initiatives. Builds and retains high performance teams by enlisting, developing and motivating skilled professionals. Extensive experience in Financial Management and Controllership areas. Adept in both Business Process and systems to allow for utilizing technology to achieve business goals. Skill Highlights Project management Leadership/communication skills Product development Business operations organization Budgeting expertise Self-motivated Core Accomplishments Developed the CFO Advisory Service's Quality Close Product and presented at KPMG Quality Close Training Sessions. Assisted in the authoring of white papers on the topic of the financial close and the changing economic environment brought on by Sarbanes-Oxley legislation. Proficient in SOX 404 Policies and compliance requirements AFFILIATIONS God's Love We Deliver Argyle Executive Forum Finance Executives International. Professional Experience VP Finance & IS&T January 2012 to Current Company Name － City , State Created the business case and system design; currently the Project Manager for a worldwide single instance SAP ERP Implementation project; 13 largest revenue producing countries over 3 years. Eleven countries are live across Europe; USA and Canada going live April 1, 2015. Project will result in $4M per year in savings. Nine additional Latin America countries now planned for Year 4. Developed the governance and support models and processes for the new single instance SAP ERP system Created a Program Management Organization for all key Finance and Management Information Projects resulting in greater communication, strategizing, synchronization and risk management. Created single instance for USA and Canada logistics and supply chain processes in conjunction with SAP ERP Project resulting in cost savings of over $500K per year. Developed the RFP and created the vendor selection process for a European Budget and Procurement system to handle Recording, Marketing and Overhead. Redefined the implementation approach to get the project back on track after 1 year. System is now deployed in 8 countries with additional countries targeted for next 2 years. VP Global Digital and US Sales January 2009 to January 2011 Company Name － City , State Built the Business Case and successfully managed the implementation of a new Business Intelligence Platform (Business Objects) for Sales and Marketing Analytics and KPI Reporting for 6 US Label Groups. Tool gives US Labels the ability to see the influence Social Media data has on sales on a daily basis. Created the Business Case and acted as Project Manager to migrate the integrating Sony Music and BMG Music Supply Chain and Logistics organizations into a new system (SAP Materials Management). Responsible for business process harmonization and institution of best practices around Product Setup (BOM), Inventory Purchasing, MRP, DRP, Inventory Management, Inventory Sales and Inventory Accounting. Project allowed for decommissioning of the two old environments as well as reduction in personnel via one system and streamlined processes. Developed both the Operational and Back-office processes for a new direct to consumer business commercializing Sony Music's Artist website platform. VP Finance January 2005 to January 2008 Company Name － City , State Led various Music Label integration initiatives triggered by the merger of Sony Music and BMG Music. to achieve better practices and cost savings of over $1M annually in IT Support and Data Hosting in. addition to business process improvements. Projects also facilitated the ability to outsource back-office. functions which generated over $2M per year in cost savings. Standardization, best practice and system harmonization for six label groups for the two largest spend areas, Marketing and Recording (two separate projects, applications, organizations) Project Manager to build an Artist Project P&L System for 6 label groups; also shared US approach and design that led to the design and implementation of Sony Music UK's Project P&L system. Project Manager for a successful initiative to reduce the time to close and consolidate monthly quarterly and annually from eight to three days. Manager January 2001 to January 2005 Company Name － City , State Collaborated with others to create an incubator practice, CFO Advisory Services, and turned it into a national practice with over $100M in annual revenue. This was done by creating new service offerings centered on finance transformation through organizational, process and system improvements. Main focus was on providing advisory services to companies in the following industries: Financial Services, Media, Entertainment, Utilities and Manufacturing. Clients included Disney, Sony, Bertelsmann Media, WWE, JP Morgan Chase, Comerica Bank, Duke Energy, United Rentals,. Corporate Controller January 1994 to January 2001 Company Name － City , State Corporate Controller January 1990 to January 1994 Company Name － City , State Served as Corporate Controller for an international consulting company for 6 years. Prior to that was Corporate Controller for 5 years for a Salvage and Appraisal firm that provided services to Commercial and Self-Insureds experiencing catastrophe losses. Responsible for all FP&A functions as well as Corporate Tax Returns. In both instances, managed the selection and implementation of Financial Management Systems. Education B.S : Finance The University of Maryland at College Park Finance Skills Business Process Re-engineering Finance Transformation Project Management Finance and IT Strategy Team and Resource Cultivation

PUBLIC RELATIONS ACCOUNT COORDINATOR Summary Public relations professional possessing excellent project management, leadership and event planning skills with a strong background in brand building public relations. Highlights Relationship building expert Deadline-driven Exceptional writer Exceptional multi-tasker Proficient in Adobe Creative Suite Organized and efficient WordPress Proficient in Adobe Creative Suite Experience Public Relations Account Coordinator Jan 2015 to Current Company Name － City , State Create brand pitch letters and press releases for distribution Solidified top tier placement for brands such as FOX & Friends, USA Today, Yahoo!, AOL and Daily Finance Social media brand manager Casting manager fulfilling multiple media requests such as ABC Nightline Production manager for multiple video projects and events Organize and maintain all press hits Identified brand needs through market research and analysis. Create lists for distribution via Vocus and Cision Account Coordinator Mar 2012 to Jan 2015 Company Name － City , State Organized production of North American Hairstyling Awards, a red carpet event with Giuliana and Bill Rancic, and charged with assisting in all aspects of event planning for major, high-profile promotional events. Provide account management services on a range of beauty-oriented accounts including ECRY NY, PIXI Beauty, NY Streets, Beauty Collection, Beauty Addicts, and Cosmoprof North America. Solidify top-tier online placements for clients, and develop media lists and press kits. Draft pitch letters and organize editorial calendars, coordinate mailings, and send products and press information to publications. Entrusted with management of clients' social media accounts. Public Relations Intern Oct 2010 to May 2011 Company Name － City , State Charged with building press books for clients' media hits, and with creating event press releases for use in driving additional traffic to client sites and businesses. Oversaw three-part red carpet event with Nicky Hilton when she hosted at Chateau Nightclub, and created detailed write-up of event for client's blog. Managed social media accounts via Hootsuite that better leveraged client services. Education Bachelor of Arts , Communication and Journalism 2014 University of Nevada － City , State Marketing, Public Relations and Journalism coursework Skills Account Management Proficient in Vocus and Cision Administrative Experience Familiar with using TVEyes

SLEEP TECHNOLOGIST, RPSGT Summary Healthcare professional with more than ten years' experience seeking an opportunity where I can utilize my skills and knowledge in multiple healthcare settings to have a positive impact impact on patient outcomes. Looking for a work setting in health information management and technology where my previous training in HIPPA Privacy and Security, performance improvement and quality assurance will help position me for career advancement. Highlights Member of AHIMA Member of ILHIMA Member of HIMSS Member of HFMA More than ten years healthcare experience CPR Certified Need minimal supervision Analytical Critical EHR experience Skills Works proficiently with minimal supervision, fluent communication skills demonstrated daily through interactions with various patient and family demographics, CPR certified, critical thinking while working independently in a patient diagnostic sleep lab, disease management, inventory control by managing waste and reducing duplicate testing, medical terminology, Windows OS, patient evaluation, patient preparation, problem solving, strategic planning, oxygen education and therapy, equipment troubleshooting. Accomplishments Interscore Relability Testing 92% average (expected 85%). Obtained my Registered Polysomnographic Technologist license in 01/2015. Graduated Valedictorian Hannibal La-Grange University in 2000. Experience Sleep Technologist, RPSGT 12/2015 to Current Company Name City , State Polysomnogram preparation and set up, diagnostic testing,. PAP and oxygen titration studies, monitoring and scoring complete patient. studies using AASM standards, Interscore Reliability Testing 92% average (expected 85%), CPR. certified, data transfers, Windows OS, work diligently with minimal supervision in a 1:2 technologist to patient ratio. Neurophysiology Technician, RPSGT 01/2009 to 11/2015 Company Name City , State Performing EEG and LTM. Measuring in 10-20, patient preparation and education, monitor and note abnormalities. Sleep study preparation & set up, prepare & calibrate equipment prior to testing, following AASM protocol for MSLT, MWT, PAP and oxygen studies, assist with scoring sleep studies, fluent communication skills, sharp critical thinking skills, diligently work with minimal supervision. Billing patients in outpatient sleep center. Healthcare Specialist, CRT 09/2005 to 12/2008 Company Name City , State Clinical patient evaluation in home setting, implement disease management programs, respiratory & sleep equipment set up and education, fluent communication skills, sharp critical thinking skills, diligently work with minimal supervision. Education May, 2000 Hannibal La-Grange University City , State Applied Associates Degree of Science Respiratory Therapy Graduate as Valedictorian of Respiratory Therapy Class *Winner of John Rodgers Memorial Scholarship Bachelor of Science : Healthcare Information Management & Technology 1999 2017 University of Wisconsin City , State Healthcare Information Management & Technology Skills Billing, communication skills, CPR Certified, CPR certified, critical thinking, disease management, EHR experience, inventory control, managing, medical terminology, Windows OS, Works, patient evaluation, patient preparation, problem solving, Respiratory Therapy, strategic planning, supervision, therapy, troubleshooting

SENIOR STUDENT ACCOUNTS OFFICER Summary Dedicated Financial Aid/Student Accounts Officer with 7 years of experience delivering outstanding service to prospective and current students and their parents. Well-versed in working with student information systems, Campusvue, PowerCampus and PowerFAIDS. Extensive experience working with student financial aid programs and federal regulations. Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains a positive attitude and works hard to build team relationships.Desires a role of increased responsibly and authority. Experienced in budgeting and strategic planning. Highlights Microsoft Office ImageNow CampusVue PowerCampus PowerFAIDS VA Once Right Signature Ten Key Documentation and reporting Packaging student aid awards Federal financial aid need analysis Polished communication skills Process implementation Cultural sensitivity Problem resolution Member of NASFAA Experience Senior Student Accounts Officer September 2012 Company Name － City , State Complete financial planning with prospective and current students Ensure that students are aware of enrollment requirements to receive Federal and Institutional Aid Award and certify Federal and Private Loans for undergraduate and graduate students Counsel and advises students and parents on their financial options and obligations Award financial aid and adjust funds due to enrollment status Audit student files to ensure compliance with Federal regulations Collect current and past due payments from new, current, and withdrawn students Work with students to set up payment plans that fit their budget and meets University guidelines Provide quality customer service to all students, faculty and staff Maintain logs and records of all tasks Train new employees Manage a caseload of 400 students Counsel VA students on their benefits Complete the financial aid verification process Responsible for invoicing self pay students Responsible for retention goals Ensures students are financially eligible to continue their classes Maintain a performance record of at or above 99% of students to be packaged and repackaged Assist with Ready to Pay reports Assist with the Federal Work Study Program. Financial Aid Officer December 2010 to September 2012 Company Name － City , State Completed financial planning with prospective and current students Counseled and advised students on their financial options and obligations Audited and reconciled VA and financial aid files to ensure compliance with Federal regulations Provided financial aid information to all groups within the organization Worked with other organizations and departments to promote Financial Aid awareness Developed and implemented policies and procedures within the department Helped hire, train and motivate new staff members within the department Certifying official for the Department of Veteran Affairs Served on the Student Activities Board Campus Facilitator for MBA distance learning classes Worked with students to set up payment plans that fit their budget and met University guidelines Helped maintained the 90/10 ratio. Student Accounts Officer and Financial Aid Officer April 2008 to September 2010 Company Name － City , State Completed financial planning with prospective students Counseled students on their financial obligations Certifying official for the Department of Veteran Affairs Handled accounts receivable and accounts payable Helped maintain the 90/10 ratio Financial Service Representative March 2007 to April 2008 Company Name － City , State Sold, opened and maintained customer accounts Opened and closed loans Made sales goals Responsible for lobby management Licensed Insurance Agent of SunTrust Investment Services, Inc. Recommended innovative alternatives to customers reduce unnecessary Researched market trends and surveys and used information to stimulate sales Lectured on financial management strategies and problem resolution techniques Teller Supervisor September 2006 to March 2007 Company Name － City , State Managed 5 tellers Created end of the month reports Enforced bank guidelines Handled customer complements and complaints Trained and coached new and current tellers Vault Teller Financial Service Representative Level 2 January 2005 to January 2006 Company Name － City , State Sold, opened and maintained customer accounts Opened and closed loans Led sales meetings Teller November 2004 to February 2006 Company Name － City , State Made referrals for potential sales Advised customers on new products Cashed checks Handled deposits Education Masters of Business Administration : Human Resource Management , 2010 Colorado Technical University － City , State GPA: GPA: 3.73 Human Resource Management GPA: 3.73 Bachelor of Science : Business Administration , 2008 Virginia Commonwealth University － City , State Small Business and Entrepreneurship Select One Interests Additional Information Skills

TRAINING MANAGER Executive Summary Qualified Training Manager offering a record of successful job performance with proven problem solving ability and experience developing and implementing innovative solutions. Experienced Leadership and Development Professional with over 10 years' experience in various Training environments. Intermediate/Expert level in all MS applications. Strong Training, Management, Learning/Development, Administrative and Consultative skills. Client, organizational and task oriented problem solver with the ability to rapidly adapt to new situations. Core Qualifications Training and Development Supervision and training Policy/program development Certified Train the Trainer (T3) Management of remote employees Curriculum Development Talent development Military & Civilian Training Master Black Belt Instructor Operations management Cross-functional team management Training manual contributor Call center management experience Customer service management expertise Professional Experience Company Name City , State Training Manager 08/2011 to 09/2015 Creating and implementing training programs and overseeing the development of careers. Set performance metrics, evaluate productivity, and help workers create long-term career plans within an organization. Develop, implement, and monitor training programs within an organization. Supervise technical training for staff. Conduct orientation sessions. Create training materials and develop multimedia visual aids and presentations. Create testing and evaluation processes. Evaluate needs of company and plan training programs accordingly. Conduct performance evaluations. Provide classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops. Manage staff of 70 classroom facilitators in multiple locations.. Conduct continuing education training. Provide leadership development education. Provide logistical support, course development, delivery, evaluation, process measurements, and cost management. Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets. Company Name City , State Owner/Partner Defense Contractor 10/2006 to 07/2011 Top Secret Facility Clearance. Supervised, and trained employees for high level security Military Intelligence operations, recruited quality personnel for special assignments, conducted high level briefings and debriefing for various security level investigations at Federal locations to Military, civilian and Congressional personnel. Developed business plans, budgets, cost proposals, task schedules, cost analysis and projections; issued status/quality control plans and reports. Developed specific scenarios and created specific characters per U.S.Military specifications adhering to strict government guidelines. Provided experienced instructors/role players who educate and assist Military and civilian personnel prior to deployment. Created comprehensive lesson plans to instruct Military and civilian personnel. Developed customized programs to support and enhance the security agencies of the United States government. Company Name City , State Program Administrator II, Project Manager. Training Specialist II: US Army (CISAC) 01/2004 to 09/2006 Consultant and liaison to the Department of Interior (DOI) and Department of Defense (DOD) to effectively modernize inventory/ cataloging processes for sensitive and classified files, material and property. Single point of contact for project scheduling and changes. Capture Manager: Contract Acquisition: Procure, write and implement new and existing Request for Purchase/Quotes opportunities RFP/RFQ) Provided instruction to students enrolled in the CISAC 35L/97B course, using various methods, to include: formal platform instruction, practical exercises, demonstrations, automated presentations, test administration, test reviews. Retest-Retrain Team: Consultant to DA Branch Chief of 35L/97B Intelligence School. Assigned to retrain and coach Officers, Soldiers and Instructors who needed additional training to perform to their full potential as Counterintelligence Agents. Role Player. Company Name City , State Role Player 01/2003 to 01/2004 Provided services as a role player in support of CISAC for US Army Intelligence Center. Research & Development: Created new scenarios for Field Training Exercises (FTX) Cadre and teams, used world events as guidelines. Executed quality assurance programs. Prepared standard operating procedures. Analyzed program data to assist in strategic decision-making. Education Bachelor of Arts (Equivalent) : Theology 2007 University of the South , City , State , USA Graduated Associates (Equivalent) : Office Automation/Computer Specialist 1989 Coleman University , City , State , USA Valedictorian Interests Saint Stephen's Episcopal Church Vestry Member and Youth Minister, (Extensive information available upon request) Lay Eucharist Minister, Coaching and Playing softball, Umpire for Little League, Volunteer for Special Olympics, Arizona Business and Professional Women (past President), Stand for Children, Member GCKT, A humanitarian organization with Non-Governmental Organizational (NGO) status with the United Nations. Responsible for training members for International Response Team (IRT) preparedness techniques for natural disasters, Provide services to Wounded Warrior (US) programs and Help for Heroes (UK). Promote Acts of Random Kindness (ARK) - inspiring others to be extraordinary. Affiliations Leadership Development Program, Tracy's Karate Studio Master Black Belt Association, American Kenpo Karate Association. Skills Administrative, Consultant, Course Development, Client, DC, delivery, Instructor, leadership development, Leadership and Development, Curriculum Development, Trainer workshops (T3),

MEDICAL BILLING SPECIALIST Skill Highlights Microsoft Office products such as Word, Excel, Access, and PowerPoint Can type 60 words per minute Experience with face-to-face customer service interaction Experience with communications with external clients via email and conference calling Can create and maintain detailed records of any given project or task Some experience with mailroom machines (envelope cutters, faxes, copiers, scanners) Experience reading medical documents (insurance forms, EOBs, procedure notes, etc.) Strong experience with medical coding ICD-9, CPT, HCPCS II, and medical terminology Intermediate experience with ICD-10 coding Professional Experience July 2014 to December 2015 Company Name City , State Medical Billing Specialist Run daily report of charges ready to post for claims Able to understand CPT, HCPCS II, ICD-9, and ICD-10 diagnosis codes Re-code CPT codes for specialized billing (i.e., charges for Medicare patients) Add appropriate modifiers as needed and/or requested by contacts at facility site Submit charges in correct RVU order while following NCCI guidelines Work with contacts at the site to ensure charges and claims are submitted cleanly via internal/external emails and weekly conference calls Inform site contacts of any charges nearing timely filing limits Use PrimeSUITE software for charge entry Work with Insurance AR reps to resolve any denials/issues with submitted claims Some knowledge of billing per insurance type (i.e. commercial, state/federal, or private insurances) Site was a multi-specialty, multi-practice operation with roughly 25-30 providers Charges submitted range from retail clinics to hospital procedures/surgeries. Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses. Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered. Provided administrative support for multiple physicians. Coded outpatient encounters at a rate of 160 per day and 120 complex specialty coding. Accurately entered procedure codes, diagnosis codes and patient information into billing software. Consistently ensured proper coding, sequencing of diagnoses and procedures. Quickly responded to staff and client inquiries regarding CPT codes. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses. Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature. Communicated with medical transcriptionists regarding patient medical records. Posted charges, payments and adjustments. Performed quality control of the data entry system to verify that claims and payments were posted correctly. January 2012 to March 2013 Company Name City , State Imaging Specialist I Processed payments for medical offices, collections agencies, and utility companies Sorted and counted how much mail each client received, both live payments and correspondences Prepared live check payments for processing by ensuring information was legible Scanned checks into system and ensured quality of batches before submitting to payment processing Scanned correspondences for each client, ensuring all documents were legible Prepared and mailed out rejected payments or return mail for each client every afternoon Maintained logs with totals for client mail (incoming and outgoing) for monthly billing purposes. September 2011 to January 2012 Company Name City , State Cashier Handled customer transactions such as sales. Responsible for handling and counting large amounts of cash. Offered product insurance to customers when applicable. Ask for and/or offered customer rewards card to all customers. May 2010 to November 2010 Company Name City , State Cashier Handled customer transactions such as sales and returns Answered telephones and routed calls to their correct department Responsible for handling and counting large amounts of cash Offered product insurance to customers when applicable Asked for and/or offered customer rewards card to all customers Directed customers to correct department Refilled ink cartridges for customers Called customers when their orders arrived in store Maintained cleanliness and organization of the store's front end. April 2006 to August 2006 Company Name City , State Cashier Handled customer transactions such as sales and returns Greeted customers as they entered the store Answered and handled telephone inquiries Responsible for handling large amounts of cash Responsible for counting the contents of the cash register at the end of each shift Suggested products to customers according to the contents of their orders Maintained cleanliness and organization of the store's front end Maintained cleanliness and organization of store shelves and overstock Responsible for organizing returns for floor associates so they could restock the returns according to department. Education and Training May 2006 Northgate High School City , State High School Diploma Columbus State University City , State Presently Attending West Georgia Technical Healthcare Information Technology Management (Associates) Computer Networking (Associates) Carrollton, Georgia Skills AR, Ask, billing, cash register, Computer Networking, CPT, client, clients, customer service, diagnosis, email, faxes, filing, forms, ICD-10, ICD-9, Information Technology, ink, Insurance, notes, medical coding, medical terminology, Access, Excel, mail, Microsoft Office products, PowerPoint, Windows 98, Word, multi-tasking, organizing, payment processing, copiers, coding, quality, Quick learner, reading, retail, sales, scanners, supervision, telephone, telephones, type

GRAPHIC DESIGNER Summary A graphic designer, who is creative and detail-oriented; who thinks a lot, but wants to make things clear and simple. "Simple without loss of information," is my style. "Pay attention and be accurate to each pixel" is the phrase I will always keep in mind during my design career. Right now I'm looking for a suitable position in a company that has a team of pleasant, experienced designers and a working environment, which allows people to grow and succeed. Highlights Adobe Creative Suite (Illustrator, Photoshop, InDesign), and CorelDraw Working knowledge of web design applications Dreamweaver, HTML and CSS Skilled in Microsoft Office Suite Experience of working with branding, digital prints, webpage design, typography, packaging, and printmaking Member of Springfield Art Association Experience Graphic Designer 08/2014 to 08/2015 Company Name City , State Designed webpage layout, logos, related images. Manager Assistant / Graphic Designer 07/2014 to Current Company Name City , State Provide numerous services to Chinese clients requiring US-based assistance, including: - Facilitating real estate transactions and property management - Due diligence and assistance with EB-5 visa projects and applications - Do translation and interpretation for Chinese clients - Provide expert service to Chinese families desiring to place students in lower and higher educational institutions in the US. Create company's branding and all marketing materials design - Design logo, flyers, brochures, booklets, PowerPoint templates, billboards, webpage, etc. Take photographs and edit photos. Graphic Designer 10/2013 to 05/2014 Company Name City , State Designed flyers, brochures, posters, logos and T-shirts, etc. for school's activities and events. Education Bachelor of Arts : Visual Arts - Graphic Design May 2014 UNIVERSITY OF ILLINOIS SPRINGFIELD City , State Visual Arts - Graphic Design 3.7/4.0 Gallery Assistant, Visual Arts Gallery, Associate of Fine Arts : Graphic Design July 2010 CHENGDU ACADEMY OF FINE ARTS, SICHUAN CONSERVATORY OF MUSIC City , China Graphic Design Languages Bilingual in English and Chinese Skills Adobe Creative Suite, Dreamweaver, Photoshop, Advertising, Arts, Art, branding, brochures, Chinese, CorelDraw, CSS, clients, Due diligence, edit, English, HTML, Illustrator, InDesign, interpretation, layout, logos, logo, marketing materials, Microsoft Office Suite, PowerPoint, packaging, posters, property management, Publicity, real estate, translation, typography, webpage design, web design

SOFTWARE SUPPORT SPECIALIST Professional Summary Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Skill Highlights Strong organizational skills Energetic work attitude Telephone inquiries specialist Customer service expert Telecommunication skills Adaptive team player Active listening skills Sharp problem solver Work Experience Software Support Specialist Company Name － City , State Evaluated system potential by testing compatibility of new programs with existing programs. Maximized use of software by training users; interpreting instructions; answering questions. Maintained system capability by testing computer components. Assisted customer with installation of software and hardware. Financial Foundations Associate Company Name － City , State Acquired and applies developing knowledge of products, services, and processes. Recognized life events, understands member's needs and provides advice in order to deliver appropriate solutions to the member. Handled basic billing inquiries focusing on "One & Done" philosophy. Specific product knowledge includes Auto, Home, Renters, and Valuable Personal Property. Assisted members with their online account. Admission Representative Company Name － City , State Execute high volume of outbound phone calls. Contacted students with computer issues. Completed interview process with each prospective. Follow-up regularly with student until start of classes. Associate Company Name － City , State Handled inbound telephone inquiries from retirement plan participants. Responded to client's requested for account maintenance and balance information. Processed financial transactions. Offered appropriate products and services. Provided appropriate education regarding a participant's retirement plan. Wells Fargo Equity Direct - Customer Service Advocate Responded to complaints from customers regarding banking and financial products. Communicated with other departments to resolve customer issues. Monitored all customer inquiries and complaints and assist in effective resolution of same. Coordinated with customer and ensure optimal level of customer services. Prepared records and monitor results of customer and associate departments. Ensured optimal level of customer services. Business Development Representative Company Name － City , State Developed a sales training guide used during the training period for newly hired agents. Excellent oral and written communication skills. Successful development and maintenance of positive customer relationships. Experienced database management and web content development. Responsible for annual range of $1-3M in net new business. Branch Manager Company Name － City , State Trained administrative personnel and managers in loss prevention. Took measures for building precaution like alarm management and camera. Provide necessary training to loss prevention personnel. Completed weekly payroll using the ADP payroll services. Accomplished the recruiting and staffing as required by the client. Took measures for equipment cost reduction and control audits. Security Police Superintendent Company Name － City , State Supervised the Security Forces at Cheyenne Mountain AFS (NORAD). Supervised and trained all Information/Industrial Security Inspector for NORAD. Responsible for monitoring all emergency response exercise at NORAD. Ensured the safety of all base weapons, property and personnel from hostile forces. Directed vehicle and pedestrian traffic on base. Leads and organizes Security Police operations. Enforced standards of conduct, discipline, and adherence to laws and directives. Carried out Security Police on-scene commander function. Oversaw and evaluated unit performance. Developed Security Police plans, policies, procedures, and instructions. Assessed installation or deployed location vulnerabilities. Established programs, plans, and policies to protect Air Force combat capabilities. Developed orientation and education programs for information security. Developed and managed force protection and antiterrorism programs and training. Education and Training Bachelor of Science : Business Administration , 2015 Regis University － City , State , USA Business Administration Skills administrative, ADP payroll, Air Force, balance, banking, basic, billing, Excellent oral, hardware, cost reduction, client, customer services, Customer Service, database management, Equity, financial, information security, loss prevention, weapons, payroll, personnel, philosophy, camera, Police, policies, processes, recruiting, safety, sales training, staffing, telephone, phone, web content development, written communication skills

PATIENT ADVOCATE /CLINICAL CARE COORDINATOR Career Focus Selling capital equipment computer hardware and software to corporate accounts. Supporting management and staff in developing and maintaining market share through aggressive account sales growth. Top 10% in the nation, #1 in the region three years in a row. *Recognized as top performing sales and marketing specialty representative. Analytical thinking and administrative skills, leadership, interpersonal skills, communication skills, self-motivation. Ensure maximum coverage of all accounts within territory geographic areas to maintain optimum level of exposure and effective time management. Medical device/healthcare sales experience. *Maximize corporate profit by achieving sales revenue targets and grow market share for a specified territory, by promoting, selling and servicing company's products. Increase sales and revenue by aggressively targeting and developing new accounts by using strategic account strategy and keen business insights. Sale of Injectable and Oral Medications. *Train appropriate medical staff on company products. Develop and implement plans to achieve/exceed sales goals. Identify, establish and maintain productive working relationships with key decision makers, customers and their staff, administrative staff (complete office sales). Summary of Skills Prospecting and cold calling Team building expertise Strategic account development Strong interpersonal skills Key account generation Regional accounts Sales force training Business negotiation Strong lead development skills Accomplishments Client Interface   Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development. Created strategies to develop and expand existing customer sales, which resulted in a 120% increase in monthly sales. Established 30 new accounts in a single year through successful client development. Earned President's Club Trip in 2003. Professional Experience PATIENT ADVOCATE /CLINICAL CARE COORDINATOR February 2010 to Current Company Name － State Patient and Family liaison to facilitate communicate with physicians, health care providers, case managers to develop course of care and emergency care. Experience in a clinical setting, outpatient or managed care experience. Clinical Coordination of clinical activities: Wound Care evaluating, and providing patient care through the use of hospital and nursing standards. Case management, providing treatments, and patient/caregiver education related to wound care management. Collaborates with other health care providers, Wound Care Center Physicians, Program Director, and Medical Director regarding patient needs. MEDICAL SALES REPRESENTATIVE October 2007 to February 2010 Company Name － City , State Detailing in the specialty areas of Pain Management, Neurology, Anesthesiology, Rheumatology, Orthopedics, Oncologist and supportive Oncology. Oral and Injectable medications. Ranked Top 10% nationally 2008-2009, achieved a product index of 114%, and ranked #1 in the District. Detailing Pain Specialist, and hospitalist. Hospital based selling experience and Negotiating Skills. District trainer; efficiency, teamwork and software. Maintain relationships with key area pharmacies and support the pharmacist by providing discounts, educational information and updated manage care information. Matrix Management Skills, and Market Research Knowledge. PROFESSIONAL SALES REPRESENTATIVE December 2005 to October 2007 Company Name － City , State Launched new asthma drug #1 in the region 2006. Cardiology and then Respiratory Divisions (respiratory devices). Achieve quarterly 139% to goal, and annual sales goals in excess of 126% to goal average 2006. Ranked Top 10% nationally, achieving a product index of 136% 2007, and ranked #1 in the District 2007 and #2 2006. Develop and implement plans to achieve/exceed sales budget. Specialty Market Placement. MEDICAL REPRESENTATIVE August 1997 to December 2005 Company Name Persuasively sell the concept of testing for Hep B and Hep C via diagnostic test to targeted physicians. Hospital sales (buy and bill) anti-infective market place. Field Representative Insurance Market Advisor for the Northeast region, coordinating real time customer activity with the marketing team for the development of sales material and strategy. Network of relationships within the Federal and State Government community. Operating room sales experience. Directed an aggressive risk management & patient education program for weight loss medication, and initiated growth in a territory severely affected by negative media campaigns. Conduct primary Medicaid reimbursement research to increase corporate profit. Trained specialty representatives on working community/teaching hospitals and long-term care accounts for new corporate initiative, 2004. Completed "Management Skills Development" Seminar, 2000 Area Sales Trainer for the Northeast Region, December 2001 Achieved 100% of call quota, 121% bonus requirements, and Ranked 10% nationally. Maintain formulary status in the Hudson, Essex and Bergen county hospitals. Detailed oral medications in the following disciplines: endocrinology, cardiology, diabetes, pain management, and infectious diseases, urology, blood-related disorders. Researched market competition and developed presentations to stay ahead of the key players in the market place. Managing cross functional groups, cross business group and other forms of working that cross the traditional vertical business units in order to increase sales. Proven success and positive track record of consistent sales performance in complex markets and diverse customer segments. Knowledge / experience with Medicare Part D, and VA selling. Responsible for all aspects of educating & training sales representatives. Design Sales and Marketing plan to enhance revenues of existing accounts while also developing goals to build new accounts. Analyzed current selling market and modify current simulated selling environment to the needs of the organization. Knowledge of sales processes and sales training. Knowledge of the reimbursement and fulfillment pathways for injectable medications. Education Master of Public Administration : Health Care Administration FAIRLEIGH DICKINSON UNIVERSITY － City , State Health Care Administration Graduated Summa Cum Laude Master of Administrative Science : Human Resource Administration FDU Human Resource Administration Paralegal Studies - ABA Approved : Paralegal FDU Bachelor of Arts : Political Science / and Urban Planning RUTGERS UNIVERSITY － City , State , USA Political Science / and Urban Planning Masters of Information and Library Science : Knowledge Management Villanova University － City , State Knowledge Management Master Certificates - Human Resources/ Six Sigma Black Belt / Green/ Lean- Health Care Villanova University Additional Information HONORS/AWARDS PI ALPHA ALPHA HONORS SOCIETY- Fairleigh Dickinson University Special Achievement Awards in recognition of selling success & leadership. Presidents Club Professional Affiliations National Sales Network Skills Account Management, Analytical Skills, Anesthesiology, budget, Business Development, C, Cardiology, caregiver, Case management, Change Management, Interpersonal skills, Oral, Competitive Intelligence, concept, Customer Service, Database Design and Management, Designing, diabetes, emergency care, endocrinology, forms, functional, Government, Human Resource Management, Human Resources, infectious diseases, Insurance, Interface Design, Knowledge Management, Leadership, Legal, long-term care, Director, Management Skills, Managing People, Managing, Marketing plan, Market Research, marketing, Market, 2000, Multitasking, Negotiating, Negotiations, Network, Neurology, nursing, Oncology, Oncologist, Organizing, Orthopedics, Pain Management, Paralegal, patient care, Persuasion, presentations, Presentation skills, Problem Solving Skills, Problem - solving, processes, Product Management, Profit, Project Management, Public Relations, real time, Relationship Building, Research, risk management, Sales experience, selling, Sales, sales training, Six Sigma, strategy, teaching, Teamwork, Trainer, urology, Wound Care

MERCHANDISER, SALES Summary [Job Title] equipped with the excellent negotiation skills, market insight and business acumen necessary to guide struggling and newly-formed companies to financial success. Highlights ❖ Organizational skills ❖ Marketing, Lead Generation ❖ Strategic & Consultative Selling ❖ Interpersonal and Collaboration skills ❖ B to B sales ❖ Customer Retention ❖ Account Management ❖ Developing/Expanding Territories ❖ C-Level & Technical Presentations ❖ Project management Excellent sales techniques Accomplishments A member since 1996, elected to Executive Board 2009. Took time off to help with the earthquake relief. Organize fundraisers and benefits. Manage and recruit volunteers. Made contacts with significant contributors and corporate relations. Organized to ship containers of medical supplies, food, water and clothes to Haiti Achieved high honors from Elavon's VP of Sales. Conducted training for North Eastern team on Cold Calling techniques Awarded for the best "Pend Percentage" for October in North East Region Managed "Major Accounts" worth more than $50k in four territories. Reviewed and grew account base by 18% to surpass given objectives. Interviewed and observed potential candidates for employment, mentored new hires. Established new clients to grow profitable territories and meet set objectives, 12 per quarter. Provided clients with a profitable marketing strategy in both print advertisement and internet marketing. Continuously maintained and established solid relationships with clients. Met publication and internet deadlines; achieved 100% of sales quotas. Elected Captain and Speaker of Yorktown/Peekskill county team Presidential Achievement Award. Ranked 6th (must be in top 10 % of region) Experience Merchandiser, Sales 05/2013 to Current Company Name City , State Southern Wine & Spirits is a family owned sales and distribution organization with a renowned history of consistently delivering impeccable service through our 14,000 employees, covering 35 states. Build relationships with store owners. Strategically place merchandising and marketing materials in stores. Discuss and plan future opportunities for merchandising with management team. Point of contact for sales reps; assisting them in the field. Help sales reps sell their product into stores by booking high-end merchandising materials and locations. Organize warehouse and pallets. Distribute POS, samples, bar kits and racks to appropriate divisions. Build relationship with store owners. Discuss marketing materials with store owners. Notable Accomplishments ➢ Built strong relationships with key accounts ➢ Responsible for opening and closing storage unit. ➢ Implemented an organized system for distributing samples ➢ Booked strategic platform and window displays ACCOUNT MANAGER 01/2009 to Current Company Name City , State Forgotten Children of Haiti, established in 1993, is a non-profit organization supporting a pediatric hospital, orphanage and a school. A member since 1996, elected to Executive Board 2009. Took time off to help with the earthquake relief. Organize fundraisers and benefits. Manage and recruit volunteers. Made contacts with significant contributors and corporate relations. Organized to ship containers of medical supplies, food, water and clothes to Haiti. Notable Accomplishments: ➢ Increase donations to $50,000 in 7 months ➢ Spokesman at events, 300+ people. Press Interviews. ➢ Shipped 3 containers of medical supplies, food and water. LA Fitness has over 600 locations and is expanding in New York. It is one of the largest fitness chains in the country offering more amenities than any of its competitors. Established LA Fitness's new club in Yonkers by marketing to business and individuals. Grew the club volume from 0 to over 500 members in 3 months. Promoted to management which included responsibilities in the following areas: reporting club numbers, meeting with club developers, creating marketing strategies, leading sales meetings, one-on-one trainings. Notable Accomplishments ➢ # 1 commissions in the country for 8 pay periods July - November (avg comm.$3,800) ➢ Top 5 commissions in the country from June - January (avg. comm.. $2,800) ➢ Top Sales Counselor June - February, Top closing percentage. (83%) ➢ Rep of the month July to January Top in Sales for all months. Hebrew Hospital Home Continuum of Care is a non-profit, non-sectarian health care organization. It is a comprehensive health care system whose mission is to rehabilitate patients by providing the highest standards of care and individualized treatment. Responsible for expanding the Queens County Territory to a valuable referral source of over 200 accounts. Contracting Doctors and Medical Offices to partner with "HHH Home Health Network". Organize and perform sales presentations to Medical groups and Doctors. Prospect and develop relationships to maintain steady referral sources with Doctors and Office Managers through Cold Calls, Networking, and Sales Events. Coordinate Sales Events in collaboration with Sales Representatives. Notable Accomplishments ➢ Exceeded 3 month goal of 30 accounts with over 200 accounts. ➢ Developed Queens Territory; distributed Accounts to new Account Managers. ➢ Generated 30 referrals in first quarter, #1 in referrals for the quarter. ➢ Met 100% of Account penetration goals consistently, top for the territory. ACCOUNT EXECUTIVE 08/2008 to 09/2010 Company Name City , State US Banks partnered with Elavon in 2004. Elavon manages more than 1 million merchants, from small retail merchants to the largest organizations in segments such as hospitality, health care, and the public sector, delivering reliable and secure payment solutions to help businesses succeed. Achieved high honors from Elavon's VP of Sales. Conducted training for North Eastern team on Cold Calling techniques. A leader among peers achieved and surpassed sales quotas & goals; won contests and recognition. Managed five counties totaling 30 banks. Established new clients and maintained strong relationships with Bank Regional President, Managers and staff. Organized and performed presentations to bank personnel during "Area meetings". Notable Accomplishments: ➢ Ranked No. 3 among peers "Stack Ranking for 2009" in East Region ➢ Top Rep in the month of February (most activations 68) ➢ No. 1 "Monthly Fees" for May in North East Region ➢ No. 2 "Bundles Contest" for January in North East Region ➢ Awarded for the best "Pend Percentage" for October in North East Region ACCOUNT EXECUTIVE 09/2005 to 08/2008 Company Name City , State Yellowbook is the largest independent publishers of yellow pages nationwide. It offers multi-channel marketing solutions tailored to meet the specific needs of clients and the audience they target. Its brand is built on service and integrity with an end goal of delivering the most complete and relevant local business information to consumers. Managed "Major Accounts" worth more than $50k in four territories. Reviewed and grew account base by 18% to surpass given objectives. Interviewed and observed potential candidates for employment, mentored new hires. Established new clients to grow profitable territories and meet set objectives, 12 per quarter. Provided clients with a profitable marketing strategy in both print advertisement and internet marketing. Continuously maintained and established solid relationships with clients. Met publication and internet deadlines; achieved 100% of sales quotas. Elected Captain and Speaker of Yorktown/Peekskill county team. Notable Accomplishments: ➢ Presidential Achievement Award. Ranked 6th (must be in top 10 % of region) ➢ No. 2 "Net Gain" 2007 (achieving over 100% of quota) ➢ Two time "Rep of the Month" (September 2007, February 2006) ➢ Ranked 25th of approximately 200 reps in region, for new business. (53 sales totaling $105k). ➢ Significantly surpassed overall sales quota, three years in a row. "Quota Buster" (2006, 2007, 2008) ➢ Promoted within 11 months of hire. Education Bachelors of Arts : basketball leagues, skiing and exercise programs Marist College City , State , US Marist College, Poughkeepsie, NY Bachelors of Arts ~ COMPETITIVE ACHIEVEMENTS ~ A sports guru and competitor actively involved in basketball leagues, skiing and exercise programs. As a member of the Marist Ski Team competed against schools in Slalom and Giant Slalom events. As well as player on the Marist Rugby Team competed against teams in its region. Competed on the NCC Speech and Debate Team. Traveled to Portland, Oregon, placed NCC in 3rd place nationwide at the Phi-Ro-Pi National Championships and won multiple awards: ➢ Dramatic Interpretation, Bronze of 88 competitors. ➢ Parliamentary Debate, Bronze of 114 teams ➢ Debate Team, Overall Bronze of 109 schools Languages French/Spanish Professional Affiliations FUNDRAISER AND EVENTS COORDINATOR, EXECUTIVE Presentations C-Level & Technical Presentations Skills Sales, Benefits, Increase, Pediatric, Marketing, Account Executive, Clients, Of Sales, Sales Quotas, Solutions, Its, Closing, Award, Channel Marketing, Internet Marketing, Major Accounts, Marketing Strategy, New Hires, Overall Sales, Quota, Sales Quota, Yellow Pages, Cold Calling, Million, Retail, Retail Marketing, Training, And Marketing, For Sales, Key Accounts, Merchandising, Owned Sales, Point Of Sale, Pos, Sales And, Sales Reps, Account Manager, Accounts To, Accounts With, And Sales, Coordinate Sales, Networking, New Account, Sales Events, Sales Presentations, Sales Representatives, Territory, With Sales, In Sales, Sales For, Sales Meetings, Senior Sales, Top Sales, Account Management, B To B, B2b, Lead Generation, Project Management

MARKETING MANAGER Summary Multidisciplinary professional with track record of exceeding revenue goals, driving high-volume new user acquisition and growing subscription-based businesses. Versed in all aspects of marketing campaigns from concept development to execution and launch. Highlights Brand development Multi-media marketing Channel strategy CRM understanding New customer acquisition Prospecting Account management Skilled negotiator Accomplishments Notable Accomplishments:   Co-Founding Instadium, LLC , the country's leading provider of restroom advertising signage and in-game promotional events to both professional and collegiate sporting venues. Co-Founding LiveHelper.com; Livehelper is a privately held company that introduced to the lead generation industry remotely hosted services for businesses and their websites to provide real-time support online sales, marketing and customer service. Co-Founding GoWebBaby USA, LLC one of the fastest growing IT Solution companies in Central India as well as its proprietary technologies that include BingoCRM, LegalZen and SmartGen, a document assembly and automation software. Developer and Co-Founder LegalZen ; a real-time, artificial intelligence engine that utilizes social media to suggest, create and offer to consumer legal documents and associated solutions. Experience Marketing Manager , 04/2009 to 03/2015 Company Name － City , State Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams. Managed the complete redesign and launch of the company's website in [Number] months. Developed corporate communications strategies and programs, including project timelines. Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Banking and Workout Attorney , 01/2006 to 01/2009 Company Name － City , State Full-service law firm with over 100 employees and representing numerous national and regional lending institutions, REIT's, and significant private organizations. Represent local and national financial institutions in structuring and negotiating appropriate documentation, including construction and permanent financing, asset based loans, letter of credit transactions, term loans, and lines of credit. Counseled clients in the acquisition, leasing and disposition of commercial real estate throughout the country. Represented lead lender in $92M participation financing of several commercial office parks located in Michigan. Facilitated purchase of $50M loan portfolio from Fortune 50 company. Represented client in simultaneous $18M acquisition and financing of major retail shopping centers in Colorado and 4 Wal-Mart stores located in Wisconsin, Tennessee, South Carolina, and Ohio. National Sales Director , 01/2003 to 01/2005 Company Name － City , State Commercial real estate firm specializing in accelerated sales of commercial real estate with key clients including General Electric, JPMorgan Chase, Sunoco, and British Petroleum. Employed 30+ professionals. Led national sales team of commercial real estate agents to assess properties/portfolios for sale. Implemented most appropriate sales method based on industry, property type, and geographic location. Prepared due diligence materials for prospective buyers. Optimized profitability of clients' portfolios by conducting nationwide live seminars to prospective purchasers on participating in the accelerated sealed bid auction. 01/2001 to 01/2003 Company Name － City , State General practice law firm with over 150 attorneys and support staff. Attorney Represented nation's largest SBA and 504 Lender including Bank of America and Allied Capital in originating loans and selling loan portfolios into secondary market. Notable Accomplishments: Documented and closed $200M+ of Small Business Administration 7(A) and 504 loan programs. Lead Auditor that ensured compliance with SBA guidelines by leading team to audit loan portfolios through lien, asset, and collateral analysis. Education Juris Doctorate (JD) : 2001 CHICAGO-KENT COLLEGE OF LAW IN － City , State GPA: Appointment, Dean's Panel on Electronic Voting Reformation Recipient, CALI Award for "The Philosophies of the Criminal Justice System" Appointment, Dean's Panel on Electronic Voting Reformation Recipient, CALI Award for "The Philosophies of the Criminal Justice System" Bachelor of Arts : American and European History , 1998 TULANE UNIVERSITY IN NEW － City , State GPA: Magna Cum Laude Dean's List Phi Beta Kappa Tulane Senior Scholar Intramural Rugby Team American and European History Magna Cum Laude Dean's List Phi Beta Kappa Tulane Senior Scholar Intramural Rugby Team Professional Affiliations State Bar of Michigan Michigan Bar Association Skills SEO, SEM, Social Media Launch Strategies Social-Digital Marketing Traffic Generation Media and Marketing Analysis Interactive Web Campaigns/E-Commerce

SENIOR MATERIALS ANALYST Summary Requirements for this position include: Bachelor's Degree in Business, Management, or related field Minimum 5 years' directly relevant work or related experience 2 additional years' experience required in lieu of a degree Demonstrated knowledge of product processes Proven experience in strategic and business planning Excellent verbal and written communication skills, including meeting facilitation and presentations Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience Must possess a strong client focused approach to work Effective project and resource management experience with a proactive approach to team specific issues Change agent, ability to adapt and flexible Demonstrate integrity, fairness, respect, openness and honesty which requires courage, initiative and a strong sense of personal responsibility Ability to travel up to 10% Highlights Brio / Hyperion, Mapper, MMX, PPS, and PDM; deep knowledge of the Nike Apparel material process and calendars *Advanced Microsoft Office skills (including Excel, PowerPoint, Outlook, Word, SharePoint) and experienced in learning new technologies as necessary *Extensive experience with Tableau, SPC, DOE, online survey tools and various statistical programs *Familiar with manufacturing processes (casting, injection molding, rolling, extruding, forging, and drawing) and physical and mechanical testing (spectrometer, hardness, tensile, compression, fracture, and fatigue testing, x-ray diffraction, several types of microscopes, microscopy and foundry processes) Accomplishments Six Sigma Green Belt trained and experience working in a Lean Manufacturing environment Strong verbal and written communication skills; including experience connecting with peers, senior level colleagues, other departments, third party vendors, overseas contacts, and clients, as well as working in a Matrix organization Activities and Interests Member American Society of Quality, 2010 - Present Alpha Phi Alumnae, 2005 - Present Montrose City Council, awarded key to the City of Montrose, 1999 - 2001. Experience 11/2014 to Current Senior Materials Analyst Company Name － City , State As our Materials Analyst, you'll analyze, ideate, inform and present to the Materials Leadership team (MLT) data with regards to our materials. You will be the gate keeper on analysis providing direction and statistics on many aspects including but not limited to - What, where, how much, age etc Your analysis will provide the basis for the core palette framework, the seasonal category fabric line plan and the context for discussion at a cross category level. You'll support the Material Operations director in planning and tracking key business milestones for the category. You'll maintain strong connections with category product creation centers and manufacturing offices providing visibility to the MLT on vendor key performance indicator reports. You'll ensure pricing targets are established to align with and meet the category goals. 04/2010 to 11/2014 Nike, Apparel and Equipment Product Integrity - Quality Analyst City , State Work cross-functionally with various Nike teams to maximize the reach and impact of global quality data Part of a core team of 3 people striving to align quality metrics with sales, sourcing, demand planning and manufacturing data to inform supplier sourcing decisions Responsible for identifying, analyzing and reporting reject rates, poor quality materials, and quantifying aesthetics of materials to provide insight into consumer preference and define product and process improvement projects for a team of 30+ people across the globe Provide Nike supplier base with quality metrics allowing them to focus on the right initiatives to increase their performance and decrease poor quality Connect material, garment, and returns quality data to present a comprehensive product quality lifecycle review Led an initiative project for Product Integrity to acquire, report and align supplier data to effectively move quality data and actions closer to the source base. 08/2007 to 04/2010 Company Name － City , State Led and participated in Six Sigma continuous improvement and Lean Manufacturing projects to improve processes and product developments using statistical techniques such as Gage R&R, Pareto, Control Charts, T-Test, ANOVA, regression, etc Performed quality reviews of testing and inspections for final validation of aerospace and ballistic aluminum and performed root cause analysis Facilitated and designed experiments for process and product improvements, including a project to improve flatness of all product types which reduced the scrap rate by 75%, saved over $800k per year and maintained Best in Class standards Conducted studies on equipment and analyzed data for product performance correlations Prepared and helped facilitate external ISO, ASTM, NADCAP and internal audits as well as developed and maintained best practices and standard operating procedures. 10/2003 to 07/2007 Project Coordinator Company Name － City , State Created contracts and change orders using AIA software for multiple jobs; organized job files and bid files; called subcontractors regarding billing, project bids, and various other issues. Education 2007 BS : Metallurgy and Materials Engineering Colorado School of Mines － State Metallurgy and Materials Engineering Focused core classes in manufacturing processes *Participated in several team projects, one which resulted in a patent for the school *Held leadership positions in Alpha Phi International Sorority, Mines Activity Council, Associated Students of the Colorado School of Mines and served as an Orientation Leader multiple years Additional Information Sports Activities Holiday Half Marathon, 2011 Nike Women's Full Marathon, 2011 Hood to Coast team T.E.A.M., 2011 Fueled by Fine Wine Half Marathon, 2011 Lacamas Lake Half Marathon, 2010 National Breast Cancer Half Marathon, 2010 Coed Kickball and Softball, 2010 - 2011 Spokane Half Marathon, 2009 Bloomsday, 2008 - 2010 Volunteer Nike Materials Library, 2011 - 2013 PBS phone-a-thon, 2010 Advisor for Alpha Phi at Eastern Washington University, 2009 - 2010 Skills AIA, Alpha, Analyst, billing, Brio, Charts, continuous improvement, contracts, Council, direction, experiments, focus, drawing, Hyperion, internal audits, ISO, Leadership, Lean Manufacturing, director, manufacturing processes, Mapper, Materials, mechanical, Excel, Microsoft Office, Outlook, PowerPoint, SharePoint, Word, PDM, pricing, processes, improve processes, process improvement, quality, reporting, sales, Six Sigma, SPC, statistics, Tableau, validation, x-ray

ARTS EDUCATOR Summary Creative and innovative Art teacher passionate about making the  middle and high school experience a positive one for all students. Works to improve school climate so that all students can learn course materials, as well as the social skills they need to thrive in all aspects of their lives.  Excellent communication, interpersonal and effective leadership skills create easy interaction with students, parents and other staff. Accomplishments Served as the advisor for the [Student Club Name] Club for [number] years in a row. Skills Valid and Current Teaching Certification in Florida. Earth-Space Science 6-12, Art K-12, Elementary Education K-5 Positive and encouraging Experience 03/2005 to Current Arts Educator Company Name － City , State Supported students in developing strategies for individual needs and classroom group dynamics. Communicated effectively with educators from various grade levels. Wrote daily and weekly lesson plans. Physically and verbally interacted with students throughout the day to keep them engaged. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Encouraged students to be understanding of and helpful to others. Organized field trips to local parks, fire stations and zoos.  Conducted small group and individual classroom activities based on differentiated learning needs. Conducted small group and individual classroom activities based on differentiated learning needs. Applied the positive reinforcement method to redirect negative behaviors. Promoted language development skills through reading and storytelling. Presented all class material and policies accurately and clearly for [number] classes each semester. Prepare lesson plans and set up goals. Demonstrate methods and procedures in the use of a variety of art materials and tools such as; acrylics, watercolors, brushes, graphite, colored pencil, oil pastel, cartooning, metal repousse', weaving, paper mache', sculpture, wire work, jewelry making, fused glass and ceramics. Assess students' needs and capabilities then utilize customized teaching techniques. Inspire students and assist them to develop their creativity and self-expression. Exemplary in classroom management establishing a student rapport that promotes learning and active participation. Initiate and yearly sponsor the National Junior Art Honor Society. Organize student art exhibition by directing the planning, publicity, preparation and set up of "Evening of Art" to showcase student work in a gallery setting. Manage an annual budget between middle and upper school divisions. Carry out duties as department chair to provide guidance, instruction, direction and support to fellow faculty members. Collaborate with co-workers to share best practices and resolve academic and disciplinary matters. Act as liaison between staff, students, parents and school director. Motivated individual with a true passion for life-long learning. 04/2005 to Current Company Name － City , State 08/2004 to 06/2005 Visual Arts Instructor Company Name － City , State Develop good rapport with students' in order to cultivate a creative and encouraging atmosphere. Effectively communicate information and ideas to staff, parents and students. Manage an annual budget for materials and supplies. 10/1990 to 07/2005 Owner/Artist Company Name － City , State Own and manage business which provides a variety of gifts and commercial signs. Supervise all aspects of the business including; customer service, sales, purchasing, accounting and employee hiring and training. Developed and produced a fused glass product line still carried in galleries and gift shops across the U.S. and the Caribbean. Education and Training Master of Science : Education NovaSoutheastern University － City , State , United States B.F.A Florida Atlantic University － City , State Bachelor of Science : Education University of Nebraska Omaha － City , State , United States Recipient of  Goodrich Scholarship Coursework in Education Minor in Geology. The Studio at the Corning Museum of Glass － City , State City , State Skills   People skills:enthusiastic people person, advanced problem-solving, great organizational skills Activities and Honors Featured artist on PBS TV series New Florida Glass Fusion Artist https://www.youtube.com/watch?v=fh0OCMyS_bk Student won GOLD KEY from Scholastic Art and Writing Awards and accepted award at Carnaggie Hall, NYC. Student won first place for colored pencil drawing, Gallery Hard Rock Casino, Hollywood, Florida. Member NAEA. ​ Additional Information Work with Hadar's clay to make mixed metal jewelry.

FINANCIAL ACCOUNTANT Summary Accomplished accountant and highly skilled controller with 8 years of experience and a keen ability to influence processes integral to company growth, drive operational excellence and achieve objectives. Expertise in financial statement preparation and analysis, operational management, forecasting and cost control. Open and clear communicator with demonstrated vision and disciplined execution. Accomplishments Developed and implemented fee calculation for a new hybrid product added to the product pallet (UBS Switzerland AG). Assessed accounting system structures and converted company's accounting system to SAP B1 (Rising Tide GmbH). Led the development of more than three new financial reporting methods to measure productivity and efficiency (Barclays Suisse SA). Implemented processes that utilised accounts receivable sub-ledger for accounting and customer attribute reporting (UL AG). Prepared complex financial statements and interim/annual reports for banks and holding companies (Barclays Suisse SA). Highlights Financial reporting expert Variance analysis P&L management Process improvement Complex problem solving Critical thinking Analytical Decisive Experience 01/2016 to Current Financial Accountant Company Name － City , State Monitor the net capital of the bank using daily controls. Calculate monthly fees for the client's account maintenance on a monthly and quarterly basis. Provide various analyses (variance, intercompany, balance sheet, P&L) using SAP and Avaloq. Enhance the consolidation reporting in IFRS by optimising the flux of information. Collaborate with the Finance team to provide accurate and timely month end reporting by setting up and maintaining planning and task lists. 07/2015 to 12/2016 Business Analyst Company Name － City , State Provided accurate information for month end journal adjustments for provisions related to Lombard credits, non-performing loans, impairments, deposit accounts and taxes by analysing account activities during the period required. Management of transaction error accounts by collaborating with reconciliations cash department to improve the account clearing process. 09/2014 to 12/2014 Financial Accountant Company Name － City , State Provided reports on the monthly securities position reporting and breaks. Performed regulatory reporting for the group and management by analysing the short term liquidity ratio, minimal reserves, capital adequacy, comprehensive balance sheet, interest rate, retrocessions and expenses. Used the reconciliation process to analyse and clear the daily cash account, breaks, fees, interests, expenses and accruals. Prepared various financial reporting schedules (daily control, earning analysis, etc) Collaborated with IT team in group projects to update systems and other various projects. 06/2014 to 09/2014 Accountant Analyst Company Name － City , State Performed accounts analysis on the balance sheet and P&L to provide explanations for the variances, reconciliations, intercompany and accounting close related tasks. 06/2013 to 12/2013 Project Accountant & Administrator Company Name － City , State Participated in leading SAP B1 implementation by setting up the organisation structure, planning and creating the testing scenario. 06/2012 to 05/2013 Senior Financial Accountant Company Name － City , State Prepared financial and regulatory reports required by laws, regulations or board of directors in US GAAP. Tracked all intellectual property and royalty spending against approved requests and payments. Analysed costs and revenues related to logistics. 12/2011 to 05/2012 Accountant Company Name － City , State Maintained full responsibility of monthly and quarterly financial statement preparation for two subsidiaries. Collaborated with Auditors, Banks, Tax returns & VAT IFRS reporting to provide accurate reports and analysis. 06/2009 to 12/2009 Cost Analyst Company Name － City , State Prepared p ayroll costs and headcount reporting. Prepared and booked the operating expenses accruals. Prepared cost centre reports for the local and head office. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. 06/2008 to 11/2011 Financial Control Analyst Company Name － City , State Managed accounting operations, accounting close, account reporting and reconciliations for 3 entities. 07/1996 to 11/2007 Consultant in Finance / Administrative Support Company Name － City , State Roles in different industries: Food and beverages, IT, Financial services.           Specialisation in implementation of new organisational structures. Education 2008 Bachelor of Arts : Accounting and Controlling ENS Cachan － City France 2012 Certificate : Business Accounting Chartered Institution of Management Accountant UK Languages Bilingual English/Spanish French Mother Tongue Conversational and Business German Skills IT: Excel, Access ERP: SAP, Hyperion, Essbase, Cognos Accounting Software: Sage Banking system: Abacus, Avaloq, Temenos

BUSINESS DEVELOPMENT MANAGER Highlights ADDITIONAL SKILLS Fluent in 4 European Languages: English, French, Italian and Greek. Proficient in Microsoft and Mac platforms. Good knowledge of Google docs, Quicken and Tradeware's ordering, shipping and transportation management system. Involved in various functions and fundraisers in the school's PTA. Chaired the Ross School's most successful Auction in 2011 raising $250,000. Appointed 1st VP of fundraising in 2012. Also chaired the school's wine auction in 2010 and the annual fundraising party in 2012. Highly organized, enthusiastic and financially astute. Personable and energetic. Experience Business Development Manager April 2007 to Current Company Name － City , State Founded a language service to assist individuals and corporations with foreign language requirements. Offer Italian and French classes to professionals and children in a class room environment and privately. Develop proprietary teaching and training materials tailor made for each student group. Translation services (written and simultaneous) in and out of Italian, French and English. Check translation's technical terms and terminology to ensure that they are accurate and remaining consistent throughout translation revisions. Translation and interpreting experience in a variety of industries, including communications, bio-medical and aviation. Reporting to the Managing Partner, accountable for acquisition of new business and retention of existing clients in North America and EMEA. Created and planned business strategies and budgets to meet the company's sales objectives and increase business opportunities. Generated opportunities for meetings with key decision makers to drive the sales process forward. Initiated and implemented sales strategies to increase profitability with key accounts. Provided leadership and networking knowledge to the customers and maintenance of an appropriate presence in the industry. Identified, developed and evaluated marketing strategies, based on knowledge of the company's objectives, market characteristics, cost and markup factors. Used sales forecasting or strategic planning to ensure the sale and profitability of products and services. Analyzed business developments and monitored market trends. Coordinated and participated in promotional activities and trade shows, working with developers, advertisers and production managers, to market products and services. Sales and Marketing Manager October 2006 to March 2008 Company Name － City Responsible for the overall sales and marketing policies to reflect the company's strategies and objectives. Developed and implemented a sales and marketing program and corporate identity for this UK start-up company. Planed and created all the company's marketing and communication materials. Initiated and executed a sales plan with the objective of growing the company in the North American market. Researched strategies and plans which identified marketing opportunities, both domestically and internationally for direct marketing and new project development. Successfully implemented the company's sales and marketing plan, which directly resulted in a new sister office being opened in the US. VP Sales and Marketing March 1994 to July 2001 Company Name － City Reporting directly to the CEO co-ordinated and directed the company's sales and marketing functions for EMEA. Generated revenue from sales during this term, in excess of $10m. Developed and co-ordinated sales selling cycles and methodologies. Directed and oversaw the company's marketing function to identify and develop new customers for its products and services. Created and managed sales and marketing budgets to include press, public relations, advertising and community outreach. Supervised the planning and generation of the company's marketing and communication materials and the preparation, issuance and delivery of sales materials, exhibits and promotional programs. Directly managed critical and new client accounts and co-ordinated the management of other accounts. Managed the relationship with partners (domestic and international), vendors, distributors and VARs. Responsible for the repositioning of the company and the creation and execution of an aggressive marketing strategy, including a new corporate identity and branding to attract external investment. Executive Assistant January 1991 to December 1994 Company Name － City Reporting directly to the Chairman, responsible for all administrative support relating to scheduling, expenses, meetings, travel, client relationship management. Assisted in special projects of cost control for selling and non-selling functions to achieve optimal expenditure levels for budgeting purposes. Reviewed ordering procedures and formulation of stricter guidelines on quotes and tenders. Analyzed all Concession Agreements which lead to a 2% increase of the overall Concession revenue. Reviewed and analyzed the store's direct and indirect operating costs and attribution of these to various departments which resulted in the relocation of some departments. Co-ordinated and supervised the implementation and recommendations from various audit reports by both external and in house auditors. Managed a team of "floating staff" to be assigned to trouble shoot areas of concern. Education MSc : Trade and Finance CITY UNIVERSITY BUSINESS SCHOOL － City , UK CITY UNIVERSITY BUSINESS SCHOOL LONDON, UNITED KINGDOM MSc Shipping, Trade and Finance, Dec 1990 BA : French and Italian THE UNIVERSITY OF HULL － City , UK THE UNIVERSITY OF HULL HULL, UNITED KINGDOM BA (Honors) French and Italian, July 1989 Accomplishments BA (Honors) French and Italian, July 1989 Certifications PTA Skills Marketing, Sales, Budgets, Promotional, And Marketing, Sales And, Aviation, Class, Comprehensive Large Array Data Stewardship System, Excellent Multitasker, Simultaneous, Teaching, Training, Accounts And, Advertising, Branding, Community Outreach, From Sales, Its, Managed Sales, Of Sales, Public Relations, Increase, Administrative Support, Audit, Budgeting, Cost Control, Executive Assistant, For Selling, Ordering, Relationship Management, Scheduling, Selling And, Accountable For, Business Development, Clients, Forecasting, Implemented Sales, Key Accounts, Maintenance, Market Trends, Networking, Sale And, Sales Forecasting, Sales Objectives, Sales Strategies, Strategic Planning, The Sale, The Sales, Direct Marketing, Marketing Plan, Overall Sales, Project Development, Sales Plan, Energetic, Fundraising, Highly Organized, Mac, Quicken, San, Self Motivated, Storage Area Network, Very Organized, Finance, Shipping

FIELD HR ASSOCIATE Summary Reliable HR Field Associate with a Master's of science in Human Resource management emphasis as a Generalist. Passionate and motivated with a drive for excellence. Handles tasks with accuracy and efficiency. ______________________________________________________________________________ Skills *Verbal and written communication skills *Time management and organization skills *Powerpoint presentations *Flexible *Recruiting *Investigation training *Employee engagement *Ability to develop and execute recruitment strategies *Analyze data and recommend opportunities for improvement *Experience in preparing for audits *Assisted in the hiring process by screening resumes-Select interview process certified via FedEx Ground * Demonstrated ability to interact effectively with employees. * Ability to anticipate and identify problems and use sound judgment and fact based analysis to develop effective and efficient solutions. * Software skills, including use of Microsoft Office software and web-based applications. * Ability to work day, evening and overnight hours as business needs dictate. I am sending my resume to apply for the position of HR Generalist at AccruePartners, which was posted on LinkedIn by Mr. Luther Hardings. As you can see in my resume, I possess over 6 years of experience working as an HR professional at two renowned companies in the US, which according to your job requirements, are two most important points. My qualifications are the exact match to your job descripton: * Capable of carrying out the recruitment process efficiently while maintaining quality standard. Evidence: Screened 1500 resumes, Interviewed 500 candidates and hired 150 from this pool for the new call center setup at ABC Company in only 25 days. * Able to consistently draft new and improve HR policies and procedures to boost staff motivation. Evidence: With new and improved policies and procedures and resolving all staff related issues, increased employee motivation which resulted in increased retention percentages over the years that I worked at ABC Company. * Proficient in executing effective employee performance evaluations and subsequent performance based appraisals Evidence: Performed employee evaluation process and appraisals on quarterly basis under the supervision of the HR manager at Emerson Network Power Inc. With my passion for HR work, superb management skills and the urge for performing with quality, I would be able to contribute to your HR Department effectively. Thank you very much for your consideration. I look forward to meeting with you soon. Best regards, (Signature) Nathan Talovsky Enclosure. *Mar *Human Resource Coordinator Thank You Email after Interview A thank you letter or email is a business norm which every candidate has to follow behind interview with a prospective employer. Thank you emails are a courtesy that you should indulge in. Let us take the example of a candidate who has given an interview for the position of a Human Resource Coordinator. He or she will need to ensure that an email is sent which reiterates his or her interest in the job and thanks the interviewer for his time. _______________________________________________________________________________ Human Resource Coordinator Thank You Email To: Jennifer Miller [Email] Subject | Re: Human Resource Coordinator - Kimberly Perez Dear Ms. Miller, Please accept my heartiest appreciation for taking out the time and interviewing me for the position of a human resource coordinator last Wednesday. It was an absolute pleasure meeting you in person and discussing the possibility of my working with ABC Company. I am very enthusiastic about joining ABC Company, meeting you at the interview has solidified my interest even further. As a keen candidate for this position, I have much to offer in terms of meticulous attention to detail while carrying out HR duties, organizing and scheduling on boarding activities for new hires and ensuring compliance for FMLA. My demonstrated ability to work in a fast paced environment will be evident from my work in responding to employee requests and coordinating general administrative tasks. Responsible for addressing employee relations concerns and recruiting for open positions at assigned facilities. Must be able to travel up to 75% of the time with overnight stays required as business needs dictate. Essential Functions * Ensures compliance with all employment laws, regulations, and FedEx Ground policies, procedures, and processes. * Identifies employee relations issues and resolves as appropriate. Provides Human Resource (HR) advice to management and responds to employee inquiries. * Conducts investigations in a timely and appropriate manner. Identifies the issues and parties involved and provides a thorough and accurate investigative report with appropriate recommendation(s). * Maintains an HR presence in assigned facilities by engaging all levels of employees through activities to include, but not limited to, dock walks, engagement meetings, and/or special events. * Leads the development and execution of the recruitment strategies while managing costs to budget. This includes, but is not limited to, recruitment activities, peak planning, and participating in outreach events. Builds and maintains effective relationships with schools and community-based organizations. * Analyzes data and provides recommendations to management for improvement initiatives. * Prepares, audits, and monitors Affirmative Action Plans. * Screens resumes of internal and external candidates for non package handler positions, participates in the panel interview process, and makes recommendations to the hiring manager regarding final selection decisions. * Properly and timely dispositions applicants and jobs by effectively utilizing applicant tracking system. * Assists management with development of job offers, which includes gaining appropriate approvals. * Ensures all new employees are on-boarded effectively. * Manages participation in all government-sponsored tax credit programs. * Facilitates and conducts training. * Participates in hub and station assessments and assists with strategic planning solutions. * Participates in Operations' staff meetings. Minimum Education * Bachelor's Degree in Human Resources, Business, Communications, or related discipline required. In addition to the two (2) years Minimum Experience, a high school degree or GED and additional four (4) years HR Generalist, employee relations or recruiting (to include FXG/FXSP Field HR Associate) will be considered equivalent to a Bachelor's Degree. Minimum Experience * Two (2) years professional HR experience in HR Generalist, employee relations or recruiting (to include FXG/FXSP Field HR Associate) required or related area. Required Skills, Abilities and / or Licensure * Verbal and written communication skills necessary to explain complex and/or confidential information and communicate with all levels of management. * Time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and work independently in responding to day-to-day functional needs. * Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals. * Demonstrated ability to interact effectively with employees. * Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions. * Software skills, including use of Microsoft Office software and web-based applications. * Ability to work day, evening and overnight hours as business needs dictate. * Professional in Human Resources (PHR) Senior Professional in Human Resources (SPHR) certification preferred. % of Travel for the Position 50%-75% Address Highlights Human Resource Generalist PROFILE: Avid professional with over 6 years of experience in a fast paced Human Resource department. Incomparable ability to prioritize and execute multiple HR projects and deadlines concurrently. Unmatchable organizational, time management and interpersonal skills. Proficient in administering corporate HR initiatives, providing a broad level of counseling on recruitment, employee relations, retention and training programs and handling complex situations with professionalism and confidentiality. Expert knowledge of local, state, district and country laws influencing personnel actions. AREAS OF EXPERTISE Job analysis Market pricing Salary administration Performance review Employee orientation HR policies development Benefits administration Recruitment coordination ADP PeopleSoft HRIS systems MS Office: Word, Excel, PowerPoint Visio Experience Field HR Associate January 2015 to Current Company Name Ensures compliance with all employment laws, regulations, and FedEx Ground policies, procedures, and processes. Identifies employee relations issues and resolves as appropriate. Provides Human Resource (HR) advice to management and responds to employeeinquiries. Conducts investigations in a timely and appropriate manner. Identifies the issues and parties involved and provides a thorough and accurate investigative report with appropriate recommendation(s). Maintains an HR presence in assigned facilities by engaging all levels of employees through activities to include, but not limited to, dock walks, engagement meetings, and/or special events. Leads the development and execution of the recruitment strategies while managing costs to budget. This includes, but is not limited to, recruitment activities, peak planning, and participating in outreach events. Builds and maintains effective relationships with schools and community-based organizations. Analyzes data and provides recommendations to management for improvement initiatives. Prepares, audits, and monitors Affirmative Action Plans. Screens resumes of internal and external candidates for non package handler positions, participates in the panel interview process, and makes recommendations to the hiring manager regarding final selection decisions. Properly and timely dispositions applicants and jobs by effectively utilizing applicant tracking system. Assists management with development of job offers, which includes gaining appropriate approvals. Ensures all new employees are on-boarded effectively. Manages participation in all government-sponsored tax credit programs. Facilitates and conducts training. Participates in hub and station assessments and assists with strategic planning solutions. Participates in Operations' staff meetings. Financial Aid Counselor May 2013 to November 2013 Company Name － City , State Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Interview applicants and request specified information for loan applications. Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs. Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork. Inform individuals and groups about the financial assistance available to college or university students. Maintain current knowledge of credit regulations. Match students' needs and eligibility with available financial aid programs to provide informed recommendations. Review billing for accuracy. Assist in selection of financial award candidates using electronic databases to certify loan eligibility. Compare data on student aid applications with eligibility requirements of assistance programs. Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds. Financial Aid Advisor June 2010 to May 2012 Company Name － City , State Check loan agreements to ensure that they are complete and accurate, according to policies. Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Interview applicants and request specified information for loan applications. Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork. Inform individuals and groups about the financial assistance available to college or university students. Maintain current knowledge of credit regulations. Match students' needs and eligibility with available financial aid programs to provide informed recommendations. Assist in selection of financial award candidates using electronic databases to certify loan eligibility. Maintain and review account records, updating and categorizing them according to status changes. Compare data on student aid applications with eligibility requirements of assistance programs. Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds. Review accounts to determine write-offs for collection agencies. Human Resource Coordinator November 2007 to March 2010 Company Name － City , State Administered employee benefit plans including new hire orientation program, open enrollment process and wellness program. Prepared, presented and distributed employee communications, publications and announcements. General Human Resources Functions: Administered policies and programs relating to all phases of human resources activity including HR planning, recruitment, training and development, employee performance evaluation and appraisals, firing processes, etc. Along with these, maintained knowledge of legal requirements and government reporting regulations affecting human resources. Administration of Employee Relocation: Worked independently with candidates to manage the relocation process and coordinated all arrangements to include: house hunting trip, travel, temporary housing arrangements and movers. Key Accomplishments Developed and maintained various HRIS systems to improve management of tracking of employee relations issues, leaves, corrective actions and unemployment. Education Master of Science : Human Resource Management , July 2014 Strayer University － State Human Resource Management Bachelor of Arts : Human Resource Management , June 2011 Strayer University － State Human Resource Management B.B.A : Human Resource Management , 2005 University of Clifton － City , State Human Resource Management PHR certification - HR Certification Institute, Pomona, NY. [ : 2006 ] HRCI certification : 2006 HR Certification Institute － City , State Affiliations Member of Alpha Chi National Honor Society Member of National Society for Collegiate Scholars Personal Information Please feel free to call me at (217) 097-5477 if you need any further information from me that will assist you in processing my application. I am very excited at the prospect of working for your company and look forward to seeing you again soon. Thank you for your time and consideration. Best Regards, (E. Signature) Anthony Nelson 88 Malard Drive Clarksville, TN 93002 http://coverlettersandresume.com/hr/human-resource-coordinator-thank-you-email-after-interview/ Auto req ID 114760BR Posting Title Field HR Generalist I - II Position Type Full Time Skills ADP, Avid, Benefits administration, billing, budget, interpersonal skills, counseling, credit, clients, databases, documentation, employee communications, employee relations, special events, fast, filing, financial, firing, funds, government, Hiring, HRIS, hub, Human Resources management, Human Resource, Human Resources, HR, Information Systems, Job analysis, leadership, legal, managing, Market, meetings, Excel, MS Office, office, PowerPoint, Word, monitors, organizational, payroll, peak, PeopleSoft, performance appraisals, personnel, policies, presenting, pricing, processes, publications, Recruitment, reporting, strategic planning, tax, phone, time management, training programs, Visio, written Additional Information Please feel free to call me at (217) 097-5477 if you need any further information from me that will assist you in processing my application. I am very excited at the prospect of working for your company and look forward to seeing you again soon. Thank you for your time and consideration. Best Regards, (E. Signature) Anthony Nelson 88 Malard Drive Clarksville, TN 93002 http://coverlettersandresume.com/hr/human-resource-coordinator-thank-you-email-after-interview/ Auto req ID 114760BR Posting Title Field HR Generalist I - II Position Type Full Time 1101 E Cleveland Road City Hutchins State Texas Zip Code 75141 Search Engine Description Human Resources Domicile Location P753 EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce

BPO TEAM LEADER Summary Seeking to provide top-quality support to ensure a competitive advantage in the global marketplace. Accomplishments Recognized for playing an instrumental role in exceeding company expectations for turn around time during 4th quarter at 95% in 4 days.   Achieved a strong relationship with agents/sales of company partners in exceeding groups expectation of service, and increased sales relations. Experience BPO Team Leader 02/2015 to 02/2017 Company Name City , State Managed and motivate BPO Onboarding Team to meet team goals Auditor of documentation and group implementation. Interact with PPO Network management, clients, agents and sales Executed and met project deadlines Strong sense of urgency; able to resolve escalated issues immediately. Developed and executed implementation workflow/processes. Maintain 95% within 4 days TAT for implementation of groups, 5% above agreement with client. Manage over 3000 clients and brokers. BPO Implementation Specialist 05/2013 to 02/2015 Company Name City , State Infrastructure for O drive and folders. Developed a more efficient system for emails/BPO Workflow and manual Enhanced and improved maintenance of agent/group information with DW (Data Warehouse program) Assistant to Account management team and VP of Administration. ​ ​ Re-pricing Coordinator 06/2009 to 06/2013 Company Name City , State Re-pricing of HCFA and UB's claims.   Developed relationships with PPO network management vendors:  Select Health Partners, Encore, Multiplan, Medicare, DHS and Aetna claims. Correspond with Examiners regarding status of RRT referrals. Solely responsible for all Aetna claims, 30,000 lives.  Implemented workflow and first manual of Aetna process. Improved and decreased errors with auditing process Verification of Provider/Facility PPO status. Administrative Assistant/HR Assistant 04/2004 to 04/2009 Company Name City , State EZ-Movers - Long Distance Dispatcher Assistant. Long Distance scheduling of drivers/trucks. Administrative paperwork for pickup and delivery. Data entry of information of customers. Spreadsheet upkeep of scheduled deliveries. Interact with customers and drivers in regards to pickups/deliveries and/or payments. Rainbow Hospice - Receptionist. Front desk duties. Incoming and outgoing faxes. Assist PCM, Clinical secretary, RN, Social workers. Handle all incoming calls, to both main office and ARK location. Process all faxes accordingly. Keep accurate track of overnight calls, and team faxes. General Administrative duties. Answering phones. Processing invoices. Data entry of all purchase orders, using scanning system, batch invoices and close file. AS400 used. Administrative Assistant II/HR Coordinator 08/2002 to 01/2004 Company Name City , State Assist management in coordination of organizational administration activities (performance review, cost center updates, customer issues) and within scope of authority, resolve problems and issues independently and proactively. Responsible for the daily operations of the field office, assuring employees were up to date with pertinent information; work closely with the Office of Building in any issues. Prepare and process, submit reports, timekeeping and other payroll and business operations processes; train staff or management on timekeeping and other administrative processes. Expense reports submission. Review; approve all invoices/billing for process. Submission of checks for payments. Utilize SAP program. Assist management in special projects. Attend meetings, seminars and record notes or provide information when needed. Schedule and coordinate meetings, conferences, travel arrangements and maintain group or manager's business calendar. Manage the process of on-board additions/transfers to staff to assist the manger in ensuring a smooth transition. Responsible for the day to day coordination and routine administration with LAN activities for field office. Interface with internal and external contacts regarding business unit administration issues and concerns. Demonstrate the ability to organize and balance the responsibilities of budget control (travel, supplies, invoice processing). Excellent interpersonal skills, with the ability to interact with internal/external business partners and staff at all levels. Excellent organizational skills to prioritize and coordinate multiple tasks. Education Producers License : Life and Health 2013 Kaplan City , State B.A : Business Administration 2018 Kaplan University City , State Associate of Science : Business Administration 1992 Northwestern Business College City , State Business Administration Pastoral Counseling 2014 New Hope Counseling School City , State B.A. (nonaccrediated) : Ministry and Biblical Studies 2014 International School of Ministry City , State Skills Administrative duties:   Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, , Multi-Task Management, Organizational Skills, Prioritization, Scheduling, Service Orientation, Telephone Skills, Time Management, Travel Arrangements,  Type 85 WPM, Typing, Vendor Management, Documentation auditor.  Hospice Assistant, Human Resources assistant. Invoice processing,  Order entry,  Re-pricing of claims, Receptionist, Recruiting and trainer.  People skills : great enthusiastic people person, advanced problem-solving, great organizational skills.  Computer skills:  MS Office, Data entry, RIMS, SAP, Outlook, Data Warehouse Maintenance, Provider Maintenance Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word.

FINANCE OFFICER Professional Summary Bilingual self-starter with broad customer service background. Skilled in developing relationships and providing exceptional individualized service. As well as an enthusiastic, resourceful recent graduate with academic and professional background. Ability to establish priorities and meet challenges head-on. Skills • Excellent attention to details • Fluent in Spanish • Excellent driving skills   • Excellent skills in Microsoft Outlook, Word, Excel and PowerPoint  Work History 11/2014 to Current Finance officer Company Name – City , State Monitor the financial system of Grant Answers by using Turbo Cash and Microsoft Excel. Assist with the arrangement of the budget. Prepare income statements and balance sheets. Maintained integrity of general ledger, including the chart of accounts. Optimized and managed research and development spending through collaboration with key business leaders. 04/2014 to Current Teller Company Name – City , State •       Process customer transactions while engaging in conversation in order to provide pleasing customer service and to detect possible fraud •       Inform customers about our products that may suit their needs as well as cross-sell bank products and services •       Manage the bank's vault to verify balances •       Resolve discrepancies in accounts while assuring comfort to our customers  •       Hold a weekly meeting with the branch manager in order to learn more about our products and enhance my performance  •       Attend corporate events 10/2012 to 11/2013 Sales Associate Company Name – City , State 04/2012 to 10/2012 Sales Associate Company Name – City , State Trained and supervised seasonal employees on job function, company's policies/procedures. Determined customers' needs by interacting with them and provided suggestions and alternatives. Helped customers with questions, problems and complaints in person and via telephone. Organized racks and shelves to maintain the visual appeal of the store. Stocked and replenished merchandise according to store merchandising layouts. Educated customers about the brand to incite excitement about the company's mission and values. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. 09/2011 to 11/2013 Secretary/Senator Company Name – City , State Provided administrative and executive services in order to make sure everything operated smoothly for the senators and the executive board by managing the calendar/agenda, by preparing reports and spreadsheets. •       ­Spoke on behalf of the student body and interacted with many students in order to make decisions that will benefit the majority •       ­Announced updates that have been made to senators, faculty and staff through Microsoft Outlook •       Used Microsoft Word to record and distribute minutes of Executive board and senate meetings •       Created charts and power points with Microsoft Excel and Microsoft PowerPoint to organize and update meetings, committee reports,­ and organize budgets  07/2011 to 07/2012 Sales Associate Company Name – City , State Utilized effective interpersonal skills to meet the needs of customers. Processed shipment deliveries and restocked clothing and accessories. Organized, displayed and processed thorough knowledge regarding the merchandised offered for sale. 01/2010 to 01/2013 Volunteer Company Name – City , State Committed to community services with free financial literacy seminars to improve low income communities by educating teenagers and homeless parents. Volunteered at soup kitchens, community clean up and at schools. 10/2008 to Current Volunteer Company Name – City , State Participate in various activities helping children by painting elementary schools for motivation and writing letters to Santa Claus during the holiday season. Education May 2014 Bachelor of Arts : Economics Political Science and Spanish Lehman College - City , State Bachelor of Arts in Economics, Minor: Political Science and Spanish Related Courses: Labor Economics, Econometrics, Managerial Economics, International Economics, Intermediate Microeconomics, Intermediate Macroeconomics, Principles of Management, Calculus, and Statistics         2 2012 40 hour Flight Attendant program (included FAA approved CRM course) Aerodynamics, Meteorology, Regulations, Aircraft Systems, Passenger Handling through Five Phases of Flight, First Aid, Passengers Requiring Special Treatment : ACADEMICS OF FLIGHT - City , State 40 hour Flight Attendant program (included FAA approved CRM course) Aerodynamics, Meteorology, Regulations, Aircraft Systems, Passenger Handling through Five Phases of Flight, First Aid, Passengers Requiring Special Treatment Skills administrative, balance sheets, budgets, budget, charts, interpersonal skills, CRM, customer service, driving, Economics, financial, First Aid, letters, Managerial, managing, meetings, Microsoft Excel, Excel, Microsoft Outlook, Microsoft PowerPoint, PowerPoint, Word, Microsoft Word, painting, policies, seminars, Fluent in Spanish, spreadsheets, Statistics Additional Information ATHLETIC ACTIVITIES Soccer/Volleyball/Track Club/ Lehman College Swimming team

REVENUE CYCLE ADVOCATE Summary Dedicated and focused Office Manager/Supervisor who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.Energetic Revenue Cycle Advocate with 20+ years experience in high-level executive support roles. Organized and professional. Highlights Microsoft Office proficiency Excel spreadsheets Self-directed Results-oriented Meticulous attention to detail Time management Professional and mature Strong problem solver Advanced MS Office Suite knowledge Resourceful Strong interpersonal skills Medical terminology Meeting planning Report development Report writing Billing and coding Workers' compensation knowledge Claims appeal procedures Insurance eligibility verifications Accomplishments Coordinated all department functions for team of 10+ employees.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Successfully planned and executed corporate meetings, lunches and special events for groups of 10+ employees. Planned and executed all aspects of a major office headquarter move.Increased office organization by developing more efficient filing system and customer database protocols.Promoted to Revenue Cycle Advocate.Successfully planned and executed corporate meetings, lunches and special events for groups of 10+ employees. Experience 06/2011 to Current Revenue Cycle Advocate Company Name － City , State Planned travel arrangements for 2 executives and 10+ staff. Educate and train clinics and hospital departments on Epic, Signature, MS Word, Excel, Emdeon and Payment Manager system. Assist clinical staff and office staff their assigned Work Queue. Monitor trends on staff and provide training & updates to company data base systems. Assist with patient account merge on Duplicate Guarantor Acct, Provide assistance to patients such as Medicaid, Physician Reach Out & Financial Assistance. Planned meetings and prepared conference rooms.Wrote reports and correspondence from dictation and handwritten notes and send Weekly Status reports to all clinical managers on trends, audits from the clinic WQ's errors from office staff and patient complaints Work Contested Work charges received from customer service. Collecting self pay payments from patients and post in the Epic System Set payment plans in Epic Financial Assistance using Search of America and On Point system. 09/2009 to 06/2011 Payment Reconciliation Rep Company Name － City , State Research unidentified payments on Epic System, Signature, Emdeon System Payment manager system, and commercial insurance websites. Created PDF files on Epic system Create naming conventions for electronic files in Epic Electronic payment postings on Epic System Wachovia Lock Box Denials and electronic lockbox receipts in Epic Resolve unidentified payments follow up with Independent Clinics and Insurance Companies for missing payment or unidentified electronic remits and paper remit. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Served as central point of contact for all outside vendors needing to gain access to the building.Maintained an up-to-Made copies, sent faxes and handled all incoming and outgoing correspondence. department organizational chart. 06/2007 to 09/2009 Patient Accounts Rep III Company Name － City , State Insurance follow up for Denied Claims and Self Pay after Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Managed daily office operations and maintenance of equipment.Isurance Balances Work ATB report for insurance follow-up Work Dun level report for Guarantor/patient follow-up Work Bill-hold Report for Guarantor follow-up Appeals for Medical Necessity to insurance companies. 10/2002 to 06/2007 Medical Insurance Specialist III Company Name － City , State Insurance follow-up, customer service, served as central point of contact for all outside vendors needing to gain access to the building.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents. 01/2000 to 06/2002 Medical Billing /Recovery Specialist Company Name － City , State Billing and collections Insurance follow up for Denied Claims and Self Pay after Insurance Balances Credit balances - Refunds Verify demographic information Verification List from SSI for Billing Errors Set budget plans Answer in/out bound calls Use automated dialer system Medical Terminology Insurance verification Follow up with doctor office for accurate CPT and ICD-9 codes obtained for maximum reimbursement. Customer service and clerical duties. 09/1990 to 09/1997 Health Unit Coordinator Company Name － City , State Duties involve standard administrative responsibilities, answering multi-line phones, making copies, scheduling appointments and maintaining supplies.Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Received and distributed faxes and mail in a timely manner.Properly routed agreements, contracts and invoices through the signature process.Made copies, sent faxes and handled all incoming and outgoing correspondence.Dispersed incoming mail to correct recipients throughout the office.Maintained an up-to-date department organizational chart.Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Admit patients, administer and maintain patient records, break down medical charts for record keeping and coordinate billing. Communicate with the clinical staff to ensure all appropriate patient information gathered Responsible for typing up discharge instructions for a patient. Education 6 1990 High School Diploma : Business Northern High School Durham NC UNITED States － City , State , US Top 10% of class Emphasis in BusinessOffice Administration courseworkCoursework in Administrative Technology and Coursework in Human Resource Management and Business Administration 2002 Business Diploma : Medical Billing & Coding Georgia Medical (EverestUniversity) ATLANTA GA United States － City , State , US Top 10% of class, Emphasis in Medical Billing and Coding, medical terminology,Coursework in Human Resource Management and Business Administration Bachelor of Science : Business Administration Management Walden University － City , State , US Top 10% of class,Emphasis in management and team building, Coursework in Administrative Technology, Coursework in Human Resource Management and Business Administration Skills Experience with Epic System, Epicare, Emdeon, Training and educating staff on Epic WQ's, Creating Workers Comp cases in Epic, Signature, IDX, Medical Manager, MS Word, Excel, NC Tracks, Customer Service skills, Collect payment over the phone and posting payments in Epic

SENIOR SPECIALTY SALES REPRESENTATIVE Summary Decisive seasoned Bio-pharmaceutical sales representative who drives territory growth through creative and innovative marketing strategies. Skilled at analyzing market trends and customer needs to develop highly-effective and targeted campaigns to drive revenue. Highlights Account management Customer service-oriented Quantitative analysis Deadline-driven Presentations Cross-functional team leadership Microsoft Office Suite expert Market segmentation Project management Competitive analysis Trade shows Accomplishments Launched aggressive growth plans that helped increase customer base of Flumist from 15 to 94 customers in the geography in 3 years. Presented PowerPoint presentation to Executive Leadership Team on customer segmentation strategy and customer returns strategy. Resulting program increased volume sales by 1Million in 1 year Provided subject matter content to a sales module on successful selling in a hospital environment. Resulting sales training from this module lead to significant increase in Synagis revenue from hospital sales and greater confidence of sales reps to enter hospital systems Created a project to increase sales team's collaboration. Used company's SharePoint Service to create a workspace for field use. Worked with Effectiveness Team to roll out a similar platform using Box.com. Program has been incorporated by Astra Zeneca to share information and increase collaboration of sales and commercial teams Experience SENIOR SPECIALTY SALES REPRESENTATIVE 01/2006 to 01/2010 Company Name City , State Key Responsibilities included: Marketing and promoting CVD products to NYC CV, Endocrinology, and Nephrology specialists and hospitals. Business Planning, Sales Forecasting and strong use of Excel. Meeting and exceeding sales goals. Built strong business relationships with healthcare executives and key opinion leaders. Strong collaboration with internal partners. Selected Accomplishments Awards of Excellence; 2007, 2008, 2009, resulting from collaborating and setting framework to open product contract negotiations, KOL identification, and press for formulary access at NYPH Cornell. Regional Market Events Think Tank Committee appointment - 2009: appointed to team by Regional Sales Director following market decline of Zetia, a direct result of sales performance and district leadership and initiatives Directors Award for ranking in the 20% of national sales team - 2008: strong sales achievement, measured by sales reports and strong performance reviews. Achieved by uncovering an unmet need in territory Zetia Product Advisory Committee Appointment 2008: consulted Marketing Department as a team on brand initiatives, a direct result of strong sales performance and year end reviews. 01/2003 to 01/2005 Company Name NYC Teaching Hospitals, NYC & NJ Pulmonologists. 8 hospital Formulary Placements and 3 hospital Protocol Implementations to achieve 115% to goal achievement and 140% to goal for new product launch. Achieved and exceeded sales goals YOY throughout tenure. Zithromax Product Advisory board appointments. 01/2001 to 01/2005 Company Name City , State Responsibilities include the promotion of key branded products to Internal Medicine, Pulmonologists Cardiologists, Nephrologists, Allergists, Dermatologists, Psychiatrists, Geriatric Specialists, Neurologists, Otolaryngologists, and NYC Hospital Teaching Institutions. Guest Regional and National Trainer Appointments PROFESSIONAL HEALTHCARE REPRESENTATIVE 01/2001 to 01/2003 Circle of Excellence Sales Award Trip Winner Rookie of the Year Award Regional Performance Fund Award for stepping into vacant Hospital Territory in district and driving sales Achieved and exceeded sales goals throughout tenure Multiple appointments to marketing product advisory boards due to achievements with field sales. Education Bachelor of Science : Business Certificate - Marketing International Marketing Biology 2015 City , State GPA: GPA: 3.10 Business Certificate - Marketing International Marketing Biology GPA: 3.10 Biology and Chemistry 1998 City , State GPA: Dean's List 1998 Academic Coach: Sports and Athletic Association Biology and Chemistry Dean's List 1998 Worked 30 Hrs/week in food and beverage services to support education financial requirements Languages English, Spanish (conversational) Interests Hockey, Triathlete, Music - Piano and Guitar, Woodworking and Carpentry Additional Information ACTIVITIES: Hockey, Triathlete, Music - Piano and Guitar, Woodworking and Carpentry Skills Academic, Acrobat, Adobe, Photoshop, Business Planning, Coach, contract negotiations, driving, Endocrinology, English, financial, Illustrator, Internal Medicine, leadership, Director, Market, Marketing, access, Excel, MS Office Suite, Publisher, Windows 8, Windows, performance reviews, press, marketing product, promotion, Sales, Sales Forecasting, sales reports, Spanish, Teaching

ACCOUNTANT Summary Creative, active with a prove ability to manage multiple tasks seeking a position whereby my personal & technical skills can be applied & developed. The ability to screen candidates to ensure of the qualifications. The ability of negotiating salaries and preparing job offers. Conducting appropriate investigation such as calling references and performing a background check. Conducting orientation sessions with new employees. Set KPIs and job description for each position. Ability to manage employers' benefits programs. Manage all types of leaves like annual, sick, maternity or casual leaves using very advanced systematic methods with full analysis. Preparing and performing the induction training to new employers. The ability of preparing periodic quizzes which used to evaluate product knowledge. Communicating job vacancies and preparing required assessment. Set performances drivers to be allied with organization goals. Excellent understanding & applying for Company Objectives, Strategy & Organization Culture. Excellent Skills in conflict resolving. Excellent Ability to Identify Personal Differences & Build tailored development Plan. Excellent Ability to train and guide groups of different backgrounds & Adapt different Cultures. Excellent Ability to identify relationship between different & unrelated aspects. Excellent Ability to Identify Potentials, Design & Conduct Development plan. Excellent Ability to lead low performers into the track. Excellent Ability to rewrite the rules & reach Exceptional Decisions. Ability to Set & Develop Business Quality Bench marks. Excellent Awareness & applying for Customers Handling Techniques. Ability to Assess Trade Zone Potentiality & Set Proper Sales Tactics. Excellent Ability to Identify Products & Services Advantages & train the team by the best-selling techniques. Excellent Ability to Identify Risk & eliminate Process gaps that may cause fraud cases. Auditory Understanding for Vodafone Application. Excellent Listening Skills. Excellent Reporting Skills. Excellent Presentation Skills. Goal Oriented Excellent Communication Skills Vocal & Mailing. Highlights Master of International Business Administration [MIBA] (Ongoing [ESLSCA]) Microsoft Office [Word, Excel, Access, Power point, Outlook]. Microsoft Visual Studio (Visual Basic 6.0, Visual Basic .Net) Build & design web pages and desktop applications. Department: HR. Experience Accountant November 2001 to June 2004 Company Name Liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organizations; communicating with target audiences and managing customer relationships; sourcing advertising opportunities and placing adverts in the press - local, regional, national and specialist publications - or on the radio, depending on the organization and the campaign; managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters and DVDs; Ability to classify customers based on geographic and cluster basis. Writing and proofreading copy. The ability to implement the forecasting based on the newest theories. liaising with designers and printers; organizing photo shoots; arranging for the effective distribution of marketing materials; maintaining and updating customer databases; organizing and attending events such as conferences, seminars, receptions and exhibitions; sourcing and securing sponsorship; conducting market research such as customer questionnaires and focus groups; contributing to, and developing, marketing plans and strategies; Managing budgets. Evaluating marketing campaigns. Monitoring competitor activity. Supporting the marketing manager and other colleagues. Customer service representative June 2004 to November 2006 Company Name Retail Supervisor December 2006 to September 2008 Back office Trainer for new hiring retailers till Nov 2009 Operation Support to analysis retail stores' figures. Set action plans for improvement. Tracking warehouse stock. Training & development dep. Set evaluation system. train new hiring staff on company policy, persuaders, product knowledge, applications, and Handling customers. Join Vodafone retail academy team as certified trainer. Cascade retail academy training material ( How to achieve sales target, How to Handle angry Customers, How to inspire your team, How to motivate low performance people, How to prepare sufficient forecasting, How to use mindset positively. Assistant store manager Prepare monthly and annually reports, finding new and professional ideas to achieve sales target. Motivate staff members , Inspiring and supporting them to achieve their KPIs. Set required action plans to determined improvement areas and evaluating progress. Compare store KPIs sales target achievement, customer experience score (NPS) , Mystery Shopper score, Number of people achievement , Number of complaints. Education Middle East Language School (MES) Faculty of commerce, Alexandria University, Accounting Dept. Master of International Business Administration Vodafone Retail Academy MIBA ESLSCA Oxford Business School GPA: 3 years at First Egypt "Vodafone Partner". 3 years at First Egypt "Vodafone Partner". Certifications COURSES & CERTIFICATIONS Strategic Human Resource Management [HRM] (Oxford Business School) Microsoft Certified Professional [MCP] (Microsoft) Vodafone Best Retailer (Vodafone) Personal Information Possessing solid knowledge of business finance, training and development backed up with superior communication, computer & presentation skills. Have intensive experience in handling customer needs & complaints, keen to work both. Date of Birth : 20 Sep -1978 Marital Status: Married. Military Status: Exempted. Skills Visual Basic .Net, Accounting, photo, advertising, Arabic, budgets, business administration, conferences, databases, English, exhibitions, Fast, focus, forecasting, French, hiring, Human Resource, HR, International Business, Managing, marketing plans, market research, marketing, marketing materials, MBA, Access, Back office, Microsoft Certified Professional, MCP, Excel, Microsoft Office, Outlook, Power point, Word, networking, newsletters, organizing, posters, press, printers, progress, proofreading, publications, radio, Retail, sales, seminars, Strategic, Trainer, typing, Visual Basic 6.0, Microsoft Visual Studio, web pages, written Additional Information PERSONAL INFORMATION PERSONAL INFORMATION Possessing solid knowledge of business finance, training and development backed up with superior communication, computer & presentation skills. Have intensive experience in handling customer needs & complaints, keen to work both. Date of Birth : 20 Sep -1978 Marital Status: Married. Military Status: Exempted.

DIRECTOR, NEW PRODUCT RESEARCH AND R&D LIAISON, GLOBAL ORAL HEALTHCARE R&D, CONSUMER HEALTHCARE R&D Skill Highlights SKILL SET * Growth strategies/new opportunity identification and development * Scientific strategy/best practice/scientific excellence implementation * Strong technical expertise (research and product development) * Cross-functional experience: regulatory affairs, marketing, licensing, legal, clinical, etc. * Broad background in consumer healthcare (OTC's and medical devices) * Proven record of new product development (representing $1B+ sales) * Ability to conduct and interpret consumer tests and translate consumer needs to products * Strong ideation, innovation, and claims generation skills * Leadership of cross-functional, highly matrixed global teams * Extensive expertise in identification and development of high growth opportunities * Supervision of technical experts, formulators, and administrative staff of all levels * Extensive experience in open innovation, licensing and outsourcing * Comprehensive network of global opinion leaders and track record in leveraging consultants * Strong negotiation skills * World-recognized expert in oral healthcare R&D * Working relationship with FDA, Professional, Industry and Research Associations NOTEWORTHY ACCOMPLISHMENTS * Led the development of EPT, the world's first lateral diffusion (stick-based) pregnancy test * Developed the current formula for Listerine, the world's leading mouthwash * Led R&D on numerous solid, liquid, and semi-solid dosage forms on global brands including Rolaids, Benadryl, Sinutab, Lubriderm, Trident, Dentine, Aquafresh, and Sensodyne * Invented neuronal-based biosensors, a new class of biosensors * Assembled and directed one of the industry's first non-destructive analysis labs * Identified, in-licensed, and drove commercialization of GSK's largest selling oral care device * Developed process for pipeline development for GSK's Venture Group * Identified and led R&D process for licensing Aquafresh White Strips * Created a new global platform as key growth area for GSK Consumer Healthcare * Identified and licensed early-stage medical device concept ($1B opportunity) and drove it to clinical prototype within 6 months * Led numerous multi-national due diligence teams, including technical due diligence on Block Drug acquisition Professional Experience Director, New Product Research and R&D Liaison, Global Oral Healthcare R&D, Consumer Healthcare R&D 01/2011 to Current Company Name City , State Responsibilities Include: Developing and implementing systems to drive scientific excellence world-wide Reviewing all major scientific programs globally to ensure scientific excellence Managing cross-category strategic programs Leveraging scientific programs to develop and support novel claims Coordinating scientific visualization and communication programs Aligning R&D with commercial objectives Developing and implementing metrics for scientific improvement Planning and managing scientific engagement with external experts and organizations Managing global data dissemination plans Supervising strategic publication of scientifically relevant research Developing and managing extensive networks of experts Reviewing and developing talent within R&D Responsibilities Include: Development of global growth strategies Identification and analyses of large growth platforms beyond current divisional expertise Development of technical and business cases for new opportunities Development and implementation of novel research programs to support new initiatives Rx to OTC switches Establishment of new technical and commercial networks to drive Consumer business Technical evaluations for World-Wide Business Development Due diligence for acquisitions Technical support to Marketing, Legal, and Manufacturing Liaising with FDA, CHPA, CTFA, ADA, and other agencies Management of routine and non-budgeted funding appropriations Responsibilities Include: Identification of novel technologies for global oral healthcare business Identification and evaluation of external resources for GSK Evaluation of external oral healthcare technologies Establishment of external research collaborations Establishment and maintenance of academic relationships of interest to GSK Leadership of Strategic Science Initiative for oral mineralized tissue Technical support to Marketing, Legal, Manufacturing, and Business Development Liaising with FDA, CHPA, CTFA, ADA, and other agencies Creating and maintaining network of world-class consultants/collaborators (2002 - 2006) Responsibilities Include: Supervision of Global New Product Research Group All Oral Healthcare Category R&D activities in North America Technical support to Marketing, Legal, Manufacturing, and Business Development Liaising with FDA, CHPA, CTFA, ADA, and other agencies Creating and maintaining network of world-class consultants/collaborators Supervision of senior scientists, scientists, technicians, and administrative staff Identification, evaluation and in-licensing of external technologies Product development, patent, and claims generation Project planning, tracking, and coordination (timing, manpower, budgeting ) Associate Director/Category R&D Liaison, Oral Healthcare R&D, Consumer Healthcare R&D 01/1996 to 01/2002 Company Name City , State Responsibilities include: All oral healthcare innovation initiatives in North America Liaising between R&D and Marketing, Legal, Manufacturing, and Business Development Liaising with FDA, CHPA, CTFA, ADA, and other agencies Creating and maintaining network of world-class consultants/collaborators Supervision of senior scientists, scientists, and technicians Evaluation and in-licensing of external technologies Product development, patent, and claims generation Project planning, tracking, and coordination (timing, manpower, budgeting ) Scientist, Analytical Technology Group, Analytical R&D, CPR&D 01/1995 to 01/1996 Company Name City , State Responsibilities included: All investigational research relating to Oral Care (Listerine, CoolMint, etc.) Supervision of senior scientists, scientists, and technicians Generation of novel technology platforms and products Development of novel physico-chemical models and methods Evaluation of external technologies Leadership of numerous oral care items Liaison between consultants, external laboratories, and Warner-Lambert Product development, patent, and claims generation Project planning, tracking, and coordination (timing, manpower, budgeting ) Responsibilities included: All investigational research pertaining to Oral Care (Listerine, Cool Mint, etc.) Supervision of scientific professionals (Ph.D.'s included) Investigational research for major brands: e.g., Zantac, Rolaids, Benadryl Generation of novel technology platforms and products Team leader of Mouthwash Technology Development Team (12 members) Product development, patent, and claims generation (e.g., FreshBurst Listerine) Support to QA (specialized investigations) Responsibilities included: Supervision of Advanced Microscopy Laboratory Development and implementation of non-standard methods Development of novel non-destructive analytical methods Development of micro analyses (qualitative and quantitative) Support to Product Development Support to QA, Manufacturing, Corporate Legal, Licensing, Parke-Davis, etc. Development and implemenation of digital imaging and data archiving system Responsibilities included: Non-destructive and microchemical analyses (qualitative and quantitative) Microscopy and image analysis methods development Wet chemicals methods development Support to Product Development Support to QA, Corporate Legal, Analytical, Licensing, Parke-Davis, etc. Research Assistant, Hawaii Biosensor Laboratory 01/1989 to 01/1990 Company Name City , State Responsibilities included: Initial installation and configuration of instrumentation in new labs Neuronal biosensor research Microdiagnostic sensor development Training of new graduate students in biosensor research Teaching Assistant, Department of Chemistry and Biochemistry 01/1986 to 01/1989 Company Name City , State Responsibilities included: Development and study of intact chemoreceptor-based biosensors Responsibilities included: Laboratory instruction for General Chemistry for majors Laboratory instruction for Instrumental Analysis Quality Control Analyst 01/1981 to 01/1984 Company Name City , State Responsibilities included: Analysis and release of finished pharmaceutical and consumer products Analysis and release of raw materials Manufacturing Investigations SPECIALIZED TRAINING * "Coaching Masterclass for Senior Leaders, Parsippany, NJ * "Leading with Impact", Penn State Executive Leadership Program, State College, PA * Marketing Leadership Training, GlaxoSmithKline, Pittsburgh, Parsippany * Advanced Polarized Light Microscopy, McCrone Research Institute, Chicago, IL * Colloidal Chemistry, University of Massachusetts, Amherst, MA * Scanning Electron Microscopy, Leica-Cambridge Co., Dearfield, IL * Influencing and Negotiation Skills, Matrix, LTD., New York, NY * Project Management, Catapult Inc., Parsippany, NJ * Information Systems Project Management, Wilhelm Assoc., Huntington, NY * Behavioral Interviewing, Behavioral Technology Inc., Memphis, TN Education Ph.D. : Analytical Chemistry 1990 UNIVERSITY OF DELAWARE City , State , US UNIVERSITY OF DELAWARE, DEPARTMENT OF CHEMISTRY AND BIOCHEMISTRY, NEWARK, DE 19711 Ph.D., Analytical Chemistry, 1990 Advisor: Dr. G.A. Rechnitz, Unidel Professor of Chemistry and Biotechnology Dissertation: Intact Chemoreceptor-based Biosensors M.S. : Analytical Chemistry 1987 UNIVERSITY OF DELAWARE City , State , US UNIVERSITY OF DELAWARE, DEPARTMENT OF CHEMISTRY AND BIOCHEMISTRY, NEWARK, DE 19711 M.S., Analytical Chemistry, 1987 Advisor: Dr. G.A. Rechnitz, Unidel Professor of Chemistry and Biotechnology Dissertation: Development and Study of Biosensors Utilizing Intact Chemoreceptor Structures B.A. : Chemistry FRANKLIN AND MARSHALL COLLEGE City , State , US FRANKLIN AND MARSHALL COLLEGE, LANCASTER, PA 17604 B.A., Chemistry (American Chemical Society Certified) Certifications Identified, in-licensed, and drove commercialization of GSK's largest selling oral care device CTFA B.A., Chemistry (American Chemical Society Certified) Professional Affiliations Institute on Science for Global Policy (membership by invitation only) Publications Saliva Diagnostics: A new Industry" in Saliva Diagnostics, Wong, DT, ed., der-Smith, "", J. Dent. Res. 86 (Spec. Iss. A) 2097, 2007 Wiley-Blackwell, Baek, JH, Hammer-Wilson, MJ, Buch, RM, Lee, K, Ahn, Y, Than, S, Chen, Z, Wil Efficacy of Marketed Dentifrices Using an In Situ Caries Model Zero, D, Proskin, HM, Buch, RM, Bosma, ML, Smith, SR, Impact of Peroxide on Enamel Hardness Gambogi, R.J., Bosma, M.L., Buch, R.M., Schemehorn, B.R., Verification of Caries Inhibition by a Tartar Control Toothpaste Tanzer, J.M, Pelligrino, J., Thompson, A., Buch, R. M., A Novel Pharmacological Probe Links the Amiloride-Insensitive NaCl, KCl, and NH4Cl Chorda Tympani Taste Responses DeSimone, J., Lyall, V., Heck, G., Phan, T., Alam, R., Feldman, G., Buch, R.M., Intact Chemoreceptor-Based Biosensors: Antennular Receptrodes Biosensor Design and Application, P.R. Mathewson, J.W. Finley, Intact Chemoreceptor-Based Biosensors Barker, T.Q., Buch, R.M., Rechnitz, G.A. Neuronal Biosensors Buch, R.M., Rechnitz, G.A., Presentations Baek, JH, Hammer-Wilson, MJ, Buch, RM, Lee, K, Ahn, Y, Than, S, Chen, Z, Wilder-Smith, "An Optical Approach to the Salivary Pellicle", 85th General Session and Exhibition of the International Association of Dental Research, New Orleans, LA, March, 2007. Saunders, FG, Bosma, ML, Buch, RM, Koller, CM, Zero, D, "Evaluation of Plaque Fluid Fluoride Retention After Dentifrice Application, 85th General Session and Exhibition of the International Association of Dental Research, New Orleans, LA, March, 2007. Zero, D, Proskin, HM, Buch, RM, Bosma, ML, Smith, SR, "Efficacy of Marketed Dentifrices Using an In Situ Caries Model", 85th General Session and Exhibition of the International Association of Dental Research, New Orleans, LA, March, 2007. Wetterer, S.M, Lefever, S.W., Buch, R.M., "Accelerated In vitro Stain Formation for High Throughput Screening of Actives", American Association of Dental Research, Canadian Association of Dental Research 84th General Session, Orlando, FL, March, 2006. Wetterer, S.M., Buch, R.M., Schemehorn, B.L., "Temperature Dependence of Chemical and Mechanical Activity of Traditional Dentifrices", International Association of Dental Research, American Association of Dental Research, Canadian Association of Dental Research 83rd General Session, Baltimore, MD, March, 2005. Gamboji, R.J., Bosma, M.L., Buch, R.M., Schemehorn, B.L., "Impact of Peroxide Treatments on Enamel Hardness", International Association of Dental Research, American Association of Dental Research, Canadian Association of Dental Research 82nd General Session, Honolulu, HI, March, 2004. Tanzer, J.M., Thompson, A., Gambogi, R.J., Buch, R.M., "In vitro Model for the Evaluation of Anticalculus Agent Efficacy", presented at the 32nd Annual Meeting and Exhibition of the American Association for Dental Research and the 27th Annual Meeting of the Canadian Association for Dental Research, San Antonio, Texas, March, 2003. Couzis, A., Buch , R.M., Fares, H.M., "Insights into the Stain Prevention Properties of Aquafresh Whitening Dentifrice", presented at the International Association for Dental Research 80th General Session, San Diego, CA, March, 2002. Schemehorn, B., Wood, G., Buch, R.M., Fares, H., "In vitro Fluoride Uptake Study of an Anti-hypersensitivity Toothpaste", presented at the International Association for Dental Research 79th General Session, Chiba, Japan, June, 2001. Tanzer, J.M., Pellegrino, J., Buch, R.M., Fares, H.M., "Inhibition of Caries in Rats by a Tartar Control Toothpaste", presented at the 30th Annual Meeting of the American Association for Dental Research and the 25th Annual Meeting of the Canadian Association for Dental Research, Chicago, Illinois, March, 2001. Barker, T.Q., Buch, R.M., Rechnitz, G.A.; "Intact Chemoreceptor-Based Biosensors", presented at the ACS 199th National Meeting, Boston, MA, April 1990. Buch, R.M., Rechnitz, G.A., "The Receptrode: A Novel Chemoreceptor-Based Biosensor Utilizing Intact Chemosensing Structures", presented at the Pittsburgh Conference, Atlanta, GA, March 1989. Buch, R.M., "Listerine Prebrush Rinse: The Plax Attack", presented at the Consumer Products R&D Expo, Morris Plains, NJ, February 1994. Additional Information Buch, Robert M., Gambogi, Robert J, Veleda, Jose L., Dissolvable Tooth Whitening Strip, 20070178055 A1, SmithKline Beecham, Corp., March 31, 2005. Buch, Robert M., Couzis, Alexander, Wetterer, Sean M., Compositions and Methods for Preventing Dental Stain, 20060223865 A1, SmithKline Beecham, Corp., March 10, 2004. Skills Healthcare, Marketing, Claims, Product Development, Transmissions, Ada, Business Development, Fda, Patent, Class, Comprehensive Large Array Data Stewardship System, Budgeting, Liaison, Project Planning, Technical Support, Associate, And Marketing, Chemistry, Qa, Metrics, Visualization, Business Cases, Cases, Due Diligence, Brand Marketing, Consumer Products, Laboratory, Training, Non-destructive, Quantitative, Coaching, Electron Microscopy, Interviewing, Leica, Long-term Disability, Ltd, Polarized Light, Polarized Light Microscopy, Project Management, Quality Control, Scanning, Scanning Electron, Biochemistry, General Chemistry, Teaching, Maintenance, Archiving, Data Archiving, Imaging, Implemenation, Instrumentation, Sensor, Sensor Development, Acta, Adme, Antimicrobial, Consumer Needs, Dental, Eds, Emc Xiv, Iss, Medical Device, Medical Devices, New Product Development, Optical, Pipeline, Progress, Prototype, Prototypes, Regulatory Affairs, Sales, San, Secretary, Storage Area Network, Translate, Vitro, Xiv, Analytical Chemistry, Biotechnology

MIDDLE SCHOOL PRINCIPAL Executive Profile To obtain the job that continues to expand my administrative experience working with staff, students and parents to develop a shared vision and leading school community in achieving those goals. I firmly believe that all children deserve to have every opportunity to learn in a positive, supportive environment as well as have a multitude of opportunities to discover and explore areas of interest helping them to develop into a well-rounded individual who will succeed in the twenty-first century. I believe that true leaders exhibit habits of mind and model the expectations they have of their employees. I believe two critical components of successful leadership are positive relationships and transparency. Skill Highlights Leadership/communication skills Human resources Employee relations Self-motivated Customer-oriented Training and Development Team Player Organizational Skills Performance Evaluations Core Accomplishments MS/HS Language Arts and Psychology Teacher At-Risk Program Coordinator North Central Accreditation Team Building Co-Chairperson Editor of the district's newsletter, Signal Student Council Advisor Odyssey of the Mind Coach Cheerleading Coach MS Track Coach CURRICULA, ASSESSMENT AND DATA MANAGEMENT EXPERIENCE AND TRAINING Training in current state laws and regulations for public and special education. Trainings in current state laws and regulations on evaluation, Teachers' Tenure Act, and corrective discipline with employees. Implemented The Thoughtful Classroom Teacher Evaluation System, MCEE pilot program with University of Michigan. Principals' NCLB and Title I Boot Camp. Extensive training in best instructional practices in the classroom, including Superintendents in the Classroom, Research on the Adolescent Brain and how it impacts the classroom, 21st century skills in the classroom, and Nonviolent Crisis Intervention. Classroom observation and evaluation training including, Three Minute Classroom Walk-through, Classroom Walk-through, Charlotte Danielson, and The Thoughtful Classroom Teacher. Using data to drive instruction in the classroom, including Data 4 Student Success, National Middle School Conference, Data Teams, and Summer Learning and Data Retreat. Professional Development in becoming a successful building leader in education, including Cognitive Coaching, Second Order Change and Distributive Leadership, How Leadership Influences Student Learning, In Search of School Leadership, Cultivating a Climate of Change, and Teacher Leader Skills. Student transition from the middle school to the high school. Determining, implementing and monitoring school improvement processes, goals and activities. Framework for Understanding Poverty and how to work with families and students living with such circumstances. Implementing and monitoring reading and writing workshops in the secondary classroom through using Lucy Calkins, Daily 5, Café, John Collins Writing program and Reading Apprenticeship: Rethinking Secondary Literacy Strategies in the Classroom. School Safety Training with Emmett Township and Calhoun County Sherriff Departments Harper Creek Middle School has met AYP every year. Professional Experience Company Name July 2008 to June 2015 Middle School Principal City , State Supervised and evaluated certified and non-certified staff. Implemented a pilot program from the MCEE for a new staff evaluation model. Supervised general and special education teachers and maintained accountability for meeting legal expectations for students with an IEP, 504, Title I services, or at-risk services. Planned and implemented book studies with the MS teachers: What Great Teachers Do Differently, by Todd Whitaker 2008 Jigsaw format from multiple resources on differentiation 2009 Effective Grading Practices, by Doug Reeves 2011 A Framework for Understanding Poverty, by Ruby Payne 2012 Mentored teachers, counselors, social workers, student support specialists and a vice principal. Provided professional development and classroom support for the use of district and building curricula, including Lucy Calkins, Daily 5, CMP, BCAMSC Kits, and John Collins Writing. Empowered staff to work on school improvement teams and professional learning communities focusing on using student data to drive instructional decisions. Analyzed student data and facilitated instructional decisions based on the data with MS teachers. Developed and maintained a culture focused on student learning. Communicated with parents regarding academic, behavioral and emotional issues regarding their students. Supervised and maintained the athletic program at HCMS. Planned educational meetings for parents regarding curriculum and social issues facing their children. Facilitated a Title I audit and met requirements for the changes required. Mediated and resolved student issues between students and staff. Participated as a contributing member of the Administrative Team including, but not limited to district professional development. Collaboratively worked with staff to design and implement varied interventions blending the RTI model and a new middle school schedule servicing children identified as at-risk. Worked with staff to develop a differentiated instructional approach to teaching and learning within the classrooms. Company Name August 2005 to July 2008 Assistant Middle School Principal City , State Evaluated certified and non-certified staff. Supervised multiple extra-curricular activities for middle school students. Assisted in planning and implementing transition activities for blending fifth and sixth grade teachers, students, and families to the middle school. Assisted in planning and implementing school improvement and professional development for MS staff. Supervised special education teachers and maintained accountability for meeting legal expectations of IEP. Educated students and families on the academic and behavioral expectations for students while at the middle school. Handled student and staff disciplinary issues. Worked cooperatively with multiple employees in the district. Provided professional development for district bus drivers on how to build positive relationships with students in order to establish and maintain behavioral expectations while transporting students. Company Name June 1999 to July 2005 High School Language Arts Teacher City , State K-12 Career Preparation Coordinator. Coordinator of HS At-Risk Programming. Freshmen Class Advisor. Company Name August 1994 to June 1999 Student Government Advisor City , State School Improvement Team Committee Chairperson. OEA Negotiating Team member. Education Western Michigan University December 2000 Master of Arts : Educational Leadership City , State Educational Leadership Hillsdale College May 1993 Bachelor of Arts : English and Psychology City , State English and Psychology Secondary Teaching Certificate Interests Advanced Math 7 and Algebra I added to MS Curriculum Lego Robotics Girls on the Run National Junior Honor Society HCMS participates in American Heart Association's Red Out Game Additional Clubs added at middle school: Football, Lacrosse, and Competitive Cheerleading VOLUNTEER EXPERIENCE Girls on the Run, Calhoun County, MI American Heart Association, Kalamazoo, MI Professional Affiliations Michigan Association of Secondary School Principals National Association of Secondary School Principals Association Supervision for Curriculum Development Harper Creek Optimist Club Additional Information Advanced Math 7 and Algebra I added to MS Curriculum Lego Robotics Girls on the Run National Junior Honor Society HCMS participates in American Heart Association's Red Out Game Additional Clubs added at middle school: Football, Lacrosse, and Competitive Cheerleading VOLUNTEER EXPERIENCE Girls on the Run, Calhoun County, MI American Heart Association, Kalamazoo, MI Skills academic, Administrative, approach, book, drivers, legal, meetings, Negotiating, Programming, Teaching

ENGLISH TEACHER Summary I am an imaginative teacher committed to staying current with the latest teaching theories and trends, as well as with behavioral studies. My strong subject areas include 7-12 English (ELA) (ESL) and psychology. Highlights Valid and Current Teaching Certification in Connecticut Kind and empathetic towards students Background Urban public schools Grades 7-12 Ph.D. in Psychology Member Psi Chi International Honor Society Member NCTE Member APA Graduate Certificate in Women's Studies National Institute of Health/ For Human Participants Approved Ongoing PD in current methods and developments in pedagogy Excellent with developing positive rapport with students Developed common core skills with classroom work for each marking period/and for each grade and assignment Made oral presentations/projects mandatory for each student 5x per year- great practice for kids to work with others and impress others-aligned with Common Core strands Developed pre/post CFAs for each unit to coordinate with standardized testing Dissertation topic-prejudices - origins and resolutions Accomplishments Led 8th grade writing increases on standardized testing 18% from previous year (through innovative instruction methods) and higher than 2 other classes at same level ESL students achieved with MS Office / Technology pre-lesson scores 0-45 and post-lesson scores 85-100; including Word- writing poetry and/or lyrics; Publisher- writing short bio/life story with choosing formats and setting up personally - Co-taught class with TESOL teacher class of 35 students Coordinated after-school writing club for poetry, lyrics, and stories in a magazine/blog format Established drama club for 7th and 8th graders - produced plays 2 performances annually Opened before and after school chess fun tables for learning/practicing Experience English Teacher Oct 2014 to Jun 2015 Company Name - City , State Helped students develop and improve study methods and habits; Worked cooperatively with special education and ESL teachers to modify curricula for special education and ESL students according to Individual Education Plans (IEPs); Continued to develop knowledge of my content area ELA through continued education courses; Established and enforced rules for behavior among students; Alerted administrators to any concerns about student performance and progress; Set and enforced clear deadlines for student work and integrated technology into the curriculum to develop students' word processing and research skills; Incorporated engaging texts to enhance literacy skills and foster a fun and engaging learning environment; Assessed student progress weekly, monthly and quarterly; Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times; Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field; Implemented remedial programs for students requiring extra help; Encouraged discussion of class material to promote critical thinking; Established positive relationships with students, parents, colleagues and administrators. Professor of English Jan 2002 to May 2014 Company Name - City , State Taught computerized reading and writing.. as well as general reading and writing in lecture/listen/discuss style. Presented all class material and policies accurately and clearly for 2 classes each semester; Used a variety of teaching methods such as lectures, discussions and demonstrations and technology; Encouraged discussion of class material to promote critical thinking among students; Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field; Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times;. English Teacher Aug 2001 to Dec 2011 Company Name - City , State Used a variety of teaching methods such as lectures, discussions and demonstrations-created oral feedback and critiques for writing assignments with each student having a chance to speak; Participated in data training and data teams/created forms for team and stats; Revised curricula to align with Common Core skills; Enforced both classroom and administration policies and rules at all times in my classroom and halls; Instituted SAT vocabulary technique in classwork;. English Teacher Aug 1998 to Jun 2001 Company Name - City , State Presented all class material and policies accurately and clearly for 5 classes each marking period; Implemented new strategies for classroom management; Used a variety of teaching methods such as lectures, discussions and demonstrations/technology; Met with parent/guardians to discuss students' progress at least once per MP; Enforced both classroom and administration policies and rules at all times; Created after school writing program; Revised curricula for ELA content area;. Education Ph.D , Counseling Psychology 2012 Walden University - City , State , USA Counseling Psychology Transcripts are attached to this packet Master of Science , English 1999 Southern CT State University - City , State , USA Earned Certificate in Women's Studies Bachelor of Science , Education/English 1993 Southern CT State University - City , State , USA

IMPLEMENTATION CONSULTANT Summary Results-oriented digital marketing professional with a background in project management and digital advertising. Experienced with various email platforms (Salesforce Marketing Cloud, Adobe Campaign) dedicated to driving customer satisfaction through highly-customized email software implementations. Works closely with other members of the internal project team and external client teams. Leads client calls to uncover solution requirements, writes and presents requirements documentation to the client, configures and presents the software configuration to the client, and trains clients to enable them on Salesforce Marketing Cloud and its various components. Skills InDesign, Quark XPress, Acrobat, Photoshop, Illustrator, Freehand, Pagemaker, Microsoft Word, Publisher, Excel, Power Point, Pitstop, Quite a Box of Tricks, Fetch and Asura. Experience 11/2013 to Current implementation consultant Company Name Certified trainer in Salesforce Marketing Cloud, experienced in training external client teams on various components of Salesforce Marketing Cloud, either virtually or in person. Knowledgeable in Salesforce Marketing Cloud components including Email Studio, Marketing Cloud Connect integration, MobileConnect, Journey Builder, Contact Builder and Advertising and Social Studio. Familiar with Salesforce.com basics. Familiar with coding SQL to write queries for Salesforce Marketing Cloud solutions. documentation Experienced in writing requirements documentation and crafting technical solutions and designing flow diagrams for clients to achieve their email marketing campaign requirements utilizing Microsoft Word, Visio and Excel. Keeps record of project requirement changes by updating the requirements documentation throughout the project. Provides test plans to the client for UAT to assist them in testing the configured solution. English major who enjoys writing in any form. Leadership Leads client calls to effectively keep projects moving forward while minimizing scope creep and managing client expectations, and keeping the client team focused on the current SOW. software implementations and web technologies/technical abilities Aptitude for software trouble shooting Experienced in web technologies and coding HTML, CSS and SQL Familiar with WordPress and Dot Net Nuke frameworks Familiarity with relational data and data management Consults with new and existing clients to implement solutions and perform initial configurations for their Salesforce Marketing Cloud or Adobe Campaign email software and campaign solutions, with specialization in Salesforce Marketing Cloud. Leads consultative engagements which include discovery calls and solution walk throughs with the client's marketing focused business teams to define, implement or review the configuration of their technical and business-related communication needs. Crafts project documentation which details the client's unique business requirements and email software solution configurations, which include data segmentation and various automations aimed at automating and creating complex client configuration solutions. Provides quality assurance via solution testing and the creation and execution of configuration test plans. Provides client support during go live phase of the project, and performs ongoing support based on SOW requirements. As a certified trainer in Salesforce Marketing Cloud, conducts virtual or onsite training for clients on the email platform or various applications within the Salesforce Marketing Cloud platform. Experienced with various applications and integrations in SFMC, including Email Studio, Marketing Cloud Connect, Journey Builder, Contact Builder, Salesforce.com, and Advertising and Social Studio. Identifies project risks and issues and presents alternatives to the internal team or the client team to alleviate or resolve them. digital media program manager | indico | july 2012 to november 2013. Promoted to Digital Media Program Manager for Indico, where I planned, executed, and finalized projects according to strict deadlines and within budget for NACS Media Solutions and its subsequent name change of indiCo. This included coordinating resources such as team members and third-party contractors or consultants in order to deliver programs according to plan for the Print on Demand network. Assisted in finalizing contracts and negotiated project deliverables and timelines with stakeholders and vendors. Responsible for defining project objectives, success metrics, and overseeing quality control throughout each project's life cycle with the goal of creating a sustainable profitable business model. Managed the Grow Custom initiative and co-created a marketing, messaging and sponsorship package for the initiative. Contributed to the writing, layout, and content of the Guide to Custom, the Grow Custom initiative's informational piece, which has sold more than 2,000 copies to NACS members. Sold sponsorships, ads and advertorials to vendors and publishers, and worked with sponsors to ensure that content and ads were received by deadline and transmitted to creative personnel in a timely manner to facilitate creation of the digital and print pieces. Coordinated and performed some technical processes required for implementation related to the ingestion, testing, format revision, distribution and output of print-on-demand and digital files contributed to the NMS and indiCo network, and contributed to development of the digital and print-on-demand interface tools that support file access and distribution. Created content around the Print on Demand and Grow Custom initiatives on the NACS Media Solutions website and Facebook site, and maintained the NACS Media Solutions company website using Dot Net Nuke. Updated and maintained other company websites for various NACS divisions using HTML, CSS and Dot Net Nuke. 01/2011 to 06/2012 digital media specialist | nacs media solutions Managed the Print on Demand project and implemented the technical processes related to print-on-demand and digital files for NACS Media Solutions. Contributed to the development of the digital and print-on-demand interface tools, workflows and processes that support file access and distribution. Preflighted and corrected book files to ensure optimal print quality. Worked with outside vendors to build a print on demand network for NACS Media Solutions, supplied requirements for the network and worked with vendors from contract phase to completion to create a viable Print on Demand (POD) network. Received a promotion in June of 2012. digital support specialist | the plain dealer |. 01/1998 to 12/2008 Responsible for processing, preflighting, color correcting, image enhancing and ensuring that sizes, colors, images and content of advertisements sent into the Digital Department via outside customers and agencies printed correctly. Ensured that final reproduction of advertisements was optimal and that everything in the ad displayed as the customer intended. Worked well in a high-pressure, fast-paced environment with daily deadlines. Solely responsible for processing and file transmission of various commercial inserts, gang prints, spadeas, Comics and other direct mail pieces to various printers. Education and Training 2010 Completed coursework for certifications in Web Design/Development: Web Design/Development, Polaris online - http://www.polaris.com *Studied web design and HTML, CSS, and SQL 1992 Bachelor of Arts : English The University of Akron － City , State English 1992 Bachelor of Arts : Political Science The University of Akron － City , State Political Science Interests March 31, 2016 to present - License 5672023 *Salesforce Marketing Cloud Consultant Certification *July 18, 2017 to present - License 17482983 *Salesforce certification verification site: http://certification.salesforce.com/verification?&fullname=Veronica%20Gancov *Studying for PMP certification Skills Dot Net, Acrobat, Adobe, go live, Photoshop, ad, advertisements, ads, Advertising, Pagemaker, book, budget, color, com, concise, content, contracts, CSS, client, clients, client relations, customer service skills, client support, data management, designing, desktop publishing, direct mail, documentation, Email, English, fast, Fetch, Freehand, HTML, http, Illustrator, image, InDesign, layout, Leadership, managing, marketing, messaging, access, Excel, Power Point, Publisher, Microsoft Word, Works, network, NMS, personnel, presenting, various printers, processes, coding, project management, promotion, quality, quality assurance, quality control, Quark XPress, requirement, SQL, trainer, transmission, trouble shooting, troubleshooting, unique, Visio, web design, Web Design/Development, website, websites Additional Information March 31, 2016 to present - License 5672023 *Salesforce Marketing Cloud Consultant Certification *July 18, 2017 to present - License 17482983 *Salesforce certification verification site: http://certification.salesforce.com/verification?&fullname=Veronica%20Gancov *Studying for PMP certification

MARKETING COORDINATOR Skills advertisements, approach, content, Customer Service, databases, direct mail, direction, editing, email, graphic, managing, marketing strategies, marketing, marketing collateral, materials, newsletter, online marketing, press releases, production manager, Research, sales, script, stories, video, website, articles Experience 01/2016 to Current Marketing Coordinator Company Name － City , State Campaigns. Created the hashtag #CPRstrong used on social media to promote awareness of HealthStream's 3 millionth HeartCode BLS completion. Designed script and production direction for Talent Management's video, Accelerate Development. Formed copy for direct mail pieces and email campaigns for HealthStream's first account-based marketing campaign. Proficient at developing and delivering external communications, promoting awareness to customers about new products and upcoming events. Increase product visibility to new and existing markets by authoring copy and providing design direction for digital marketing strategies. Manage the creation of print and online marketing and sales collateral, overseeing the approval process and ensuring content meets brand standards. Generated a record high of 340+ registrants for a 15-minute product demo by modifying tone of voice and visuals used in online advertisements. Efficient with Pardot and Salesforce for managing account databases. Oversee website updates by editing and ensuring clarity and visual appeal. Collaborate with production manager, graphic designers, and vendors to ensure deadlines are met. Oversaw rebranding process for Franklin Covey, a new HealthStream partner, by ensuring materials met company standards and checking for grammar and visual appeal. 01/2014 to 01/2016 Customer Support Specialist Company Name － City , State Consistently ranked in the top five for case closures). Received recognition in the Customer Service Spotlight. Helped develop a best practice document used by over 4 million subscribers. Provided solutions and step-by-step support to healthcare administrators, educators, and clinical staff. 01/2013 Public Relations and Marketing Intern Company Name － City , State Interviewed hospital professionals for feature stories and press releases. Prepared marketing collateral promoting hospital events. Updated bulletin boards. Assisted with various community events, including the children's health and wellness fair, monthly blood drives, t-shirt drives, and Christmas activities for the hospital. Tour guide of the medical campus for new hospital donors. Designed, selected topics, and wrote monthly employee newsletter. Researched and collected media clippings for analytical and historical purposes. Managed public and employee inquiries Special Projects Hispaniola Mountain Ministries, Starkville, MS 2013 Campaign to Improve Donor Relations. Performed a SWOT analysis for both internal and external factors. Created the survey to validate results completed by 150+ volunteers. Identified notification and follow up methods preferred by donors and stakeholders. Performed a target public assessment. Identified primary and secondary publics for HMM to target to get new donors. Research methods: journal articles, survey. Identified goals, objectives, strategies and tactics to achieve desired outcomes. Provided multiple ways to measure the effectiveness of each goal. Created a timeline detailing when and how to approach potential donors and appropriate follow up behavior. Education and Training 2013 BA : Communication-Public Relations Marketing Mississippi State University Communication-Public Relations Marketing Magna Cum Laude 3.8/4.00 3.66/4.00

MARKET ANALYST PROMOTED TO ASSISTANT DIRECTOR OF BRAND STRATEGY Professional Summary Dear Cristina and team, The second I found out about this position, my I found myself extremely excited. I knew right away this is something I have to be a part of, and something I'd deeply regret if I didn't try. I'm looking to really start my career and be involved with something I can grow into and invest myself in long term. I see that in the Customer Marketing Coordinator position, and couldn't be more excited for this opportunity. Before Zendesk, I was at a marketing company supporting the entire staff with demographic research for target market campaigns. I enjoyed the marketing aspect and always thought I'd find myself back in it somehow. Now, I consider myself lucky to be a part of this amazing company, I've put my best effort into everything given to me and I know Zendesk is the only place I want to be. I am responsible for coordinating every interview within the San Francisco office, greeting all candidates onsite, and maintaining an organized status database. As well as my main responsibilities, I've also managed our office expansion and filled in for administrative duties when needed. I had the pleasure of assisting in planning our Holiday Party as well as other team activities. What I love most about Recruiting is how much personable interaction there is on a daily basis with different backgrounds and different personalities. I've had the privilege of being trained to always have a poised and appropriate response to every situation, and guidelines for the utmost professionalism with every phone screen, reference call, email, or in-person interview. I recently had the opportunity to visit college campuses to promote Zendesk. I realized then how much I enjoy educating others and making them too, believe in what we do. Now that I've found the perfect company, I'm ready for the perfect position that combines everything I love and excel in; planning, coordinating and evangelizing. With my history in Marketing and my current role, I'm used to supporting an entire team and an entire company. I can manage multiple projects at once, I'm highly dependable and extremely detailed. Zendesk has made me a more passionate professional and I would love the opportunity to promote our vision for customer love. Best regards, Zendesk is looking for a Recruiting Program Associate who is ready to wear multiple hats within Recruiting. The ideal Associate will be skilled in areas of project management, event planning, vendor and university relations, budgeting, and training. This person will be the "glue" for the Recruiting's day-to-day operations. S/he will operate cross-functionally across our global organization and with external vendors in order to ensure that we are hitting our hiring goals, all while keeping an eye on cost per hire, and of course, candidate experience. Responsibilities: *Partner with the Recruiting Manager on efforts to drive talent acquisition results in a period of high growth *Serve as the point of contact on headcount matters *Maintain relationships with external vendors and agencies *Promote and manage employee referral program *Demonstrate subject matter expertise when it comes to our ATS and LinkedIn *Work with Human Resources to manage immigration needs for new hires and existing staff *Coordinate job board postings *Manage and maintain ATS - run reports, organize job descriptions, add/delete employee access, etc *Assist Recruiting Manager with tracking the department budget and ROI *Plan and organize recruiting events such as college fairs, hackathons and meet-ups *Assist with reference calls, as needed *Manage new hire background check process *Collaborate with Human Resources to ensure seamless candidate on-boarding *Educate new hires and hiring managers about our Zendesk recruiting process *Create ad-hoc reports and presentations, as needed Required: *2+ years experience in a Human Resources, Recruiting or Administrative role *1-2 years experience working with an ATS, Jobvite preferred *Basic understanding of the recruiting world - the tools, processes and data that drive talent acquisition *Passion for driving a best-in-class candidate experience *Ability to maintain confidentiality *Demonstrated success at developing relationships with stakeholders across the organization *Exceptional "can-do" and service-oriented attitude *Strong written and verbal communication skills *Track record of successfully being able to manage multiple projects, with multiple deadlines, for multiple owners *High attention to detail and organizational skills *Demonstrated integrity, maturity, professionalism, and sensitivity *Comfortable with ambiguity *Bachelor's degree or related experience To be clear, Jamie is responsible for: Being the point of contact on headcount matters (meaning, if you have a question as to whether a HM has a seat to open, or the timing of filling that seat according to Finance, please check with Jamie first) Core Qualifications Pitney Bowes MapInfo including TargetPro and MapMarker - Predcitive Analytics Software, Geoscape - Market Intelligence Software, Nielsen PrimeLocation --- Market Structure and Segmentation Software, Microsoft Office/Word, Excel, PowerPoint, Cision Media Services, Workamajig, Jobvite, Zendesk. Experience 10/2011 to Current Company Name － City , State Maintain our relationships with external agencies (if we need to approve a new agency contract, or if an agency isn't playing by the rules, seek Jamie's help. Jamie will work with Legal to get new contracts approved.) Manage and maintain Jobvite (recruiters are still responsible for drafting and opening their reqs within Jobvite, but are to send the req to Jamie for approval. Jamie will insure the integrity of our data in the ATS, will follow-up with recruiters should candidates be hanging without a disposition, and will assist me with pulling reports for various metrics. Jamie is also responsible for adding/deleting employees for Jobvite access.) Promote and manage our employee referral program (any questions about whether or not an employee should be getting "credit", questions about the program or timing of payment, etc, should be sent to Jamie. Also, Jamie will be monitoring referrals closely so please do stick to our SLA of getting back to referrals within 2 business days of them being submitted for consideration. Jamie is now responsible for pointing out "stale" referrals that haven't been contacted by the recruiters.) Monitor our job board postings (recruiters are still responsible for postings, but Jamie will monitor to insure that all our LI job slots are full, aren't stale, etc. Please see Jamie if you have a new posting/ad that you'd like to place. Collaborate with HR to ensure seamless candidate on-boarding (This means that Jamie will be in touch with you should HR inform us that there are issues with a background check clearing. She will also monitor the reference calls process to ensure that calls are being made and are documented within Jobvite.) In addition the above, Jamie will also continue to assist me with presentations, event planning, tracking our budget, and educating new hires about our recruiting processes. 03/2009 to 08/2011 MARKET ANALYST promoted to ASSISTANT DIRECTOR OF BRAND STRATEGY Company Name － City , State Data Visualization and Demographics Assistant to CEO and team of twenty. Performed market analysis for Metro PCS and Comcast to develop mico--- marketing campaigns. Used psycho---graphic anddemographic research to identify trends in consumer behavior and develop brand strategy. Responsible for evaluating target market for clients and providing analysis for effective marketing strategies. Performed research and built models for numerous micro---marketing campaigns nationwide. Converted raw statistical data into useful and actionable information for clients. 07/2008 to 12/2008 Company Name － City , State Responsible for creating media lists for public outreach. Facilitated and organized focus groups for numerous clients. Compiled earned media portfolios for clients and organized product---based hit books. Worked with members of the media on a daily basis. 05/2006 to 05/2008 Company Name － City , State Helped prepare stimulus materials for child to reach age---appropriate development implementing the Son---Rise Program of the Autism Treatment Center of America. Communicated case directly with Consulting Therapist and Parents. Participated in all team clinics, training meetings and workshops to develop and maintain up to date therapeutic interventions. Education 2008 Bachelor of Arts and Sciences : Psychology Sociology and French Studies UNIVERSITY OF PORTLAND － City , State , France Psychology Sociology and French Studies Dean's list Personal Information I hope that this clarifies Jamie's role, and the items that you should work with her directly on. Let me know if you have any questions about what I've detailed above. Skills administrative, ad, agency, Autism, brand strategy, budget, Consulting, contracts, credit, clients, Data Visualization, drafting, event planning, facilities management, focus, graphic, HR, Legal, MapInfo, market analysis, marketing strategies, marketing, Market, materials, meetings, access, Excel, Microsoft Office, PowerPoint, Word, presentations, processes, recruiting, research, SLA, phone, therapeutic interventions, vision, workshops Additional Information I hope that this clarifies Jamie's role, and the items that you should work with her directly on. Let me know if you have any questions about what I've detailed above.

BANK OPERATIONS ANALYST Summary To utilize the skills that I possess in a challenging diverse working environment. Highlights analytical customer service communication skills Accomplishments PBOL program 2013 graduate Experience Bank Operations Analyst 01/2010 to Current Company Name City , State Responsible for reviewing and processing Returned Deposited Items (RDI), Returned Cash Items and Non Post Items Complete operational functions including approving G/L tickets and Key Master reports prior to forwarding to Data Entry for processing Assist teammates in monitoring department mailbox, researching items and phone support. Worked with Special Services in Atlanta during the transition of the functions our department inherited. Assist in developing and updating department procedures Work closely with Management and SunTrust Liaison to stream line the North Carolina Treasurer process. Account Certification Operations Analyst 01/2009 to 01/2010 Company Name City , State Responsible for staff daily operations of processing the W8/W9 forms and the processing of 1099 correction requests for year end tax statements. Provide coaching and training to new and existing employees on daily and new processes. Complete operational functions including approving G/L tickets, maintenance reports for account updates and refunds. Assist Operational Manager with staff reviews. Analyze compliant and non compliant trends and provide recommendations for improving monitoring of programs, system enhancements, and user education. Provide escalated support to internal and external customers on IRS related issues. Assist in the development and design of the SQL database for department. Verify and calling in the 945 and 941 Wire Remittance. Provide phone support to the Help Line and branches. Monitor department mail box answering questions and completing research on outstanding items. Attend weekly and bi weekly staff meetings. Account Certification Operations Supervisor 4 w/staff 01/2008 to 01/2009 Company Name City , State Responsible for staff daily operations of processing the W8/W9 forms and the processing of 1099 correction requests for year end tax statements. Provide coaching and training to new and existing employees on daily and new processes. Complete operational functions including approving G/L tickets, maintenance reports for account updates and refunds. Assist Operational Manager in hiring, disciplinary actions as well staff annual reviews. Analyze compliant and non compliant trends and provide recommendations for improving monitoring of programs, system enhancements, and user education. Provide escalated support to internal and external customers on IRS related issues. Assist in the development and design of the SQL database for department. Verify and calling in the 945 and 941 Wire Remittance. Provide phone support to the Help Line and branches. Supervise 5-7 employees. Account Certification Workflow Coordinator 01/2007 to 01/2008 Company Name City , State 4 Responsible for ensuring the staff completed all daily processes including, but not limited to, W8/W9 forms, 1099/1098 year end tax statement corrections. Provide coaching and training to new and existing employees. Conducted departmental training on new and upcoming projects. Assist with the development, design and implementation of Sales Force (system used via internet to receive year correction request). Assist with the VCP/Remediation project to mitigate 1.7M in potential liabilities. Verify and calling in the 945/941 daily Wire Remittance. Teller Coordinator 01/2005 to 01/2007 Company Name City , State Responsible for performing lead teller functions such as balancing and ordering cash replenishment for branch, scheduling employees for work shifts, conducting performance review with branch manager and participating in selections of tellers. Also, completing advanced or complex teller transactions. Complete operational functions which included approving transactions, cash control, branch security and internal control. Participates in sale campaigns and made sure all tellers are aware of, and participating in, achievement of sales and service goals. Typically supervised 3-5 employees. IRS Compliance Analyst 01/2001 to 01/2005 Company Name City , State Responsible for the processing of corrections request for 1099/1098 and all other responsible reportable applications for all banks, including NCF. Assist the Help Desk by answering questions and returning phones to the branches. Responsible for the Huntington Bank Merger mailing of 140,000 W9 forms in Feb 2002, supervising 7 temp employees, reviewing, processing the incoming work. Created letters to be used in returning documentation to customers. Work with all levels of management. Responsible for verification/balancing over 300 banks of Tax Reporting system entries. Upload files to the IRS Project support during year-end testing. IRS Compliance Specialist 01/1998 to 01/2001 Company Name City , State Responsible for clerical support to the compliance analysts. Responsible for verification/balancing of Tax Reporting system entries. Researching/monitoring new account reports. Process and review Forms W8/W9 Editing and filing savings bond receipts Process and balance daily backup withholding deposits for thirteen banks and monthly spreadsheets. Project support Mail distribution. Operations Specialist 01/1996 to 01/1998 Company Name City , State Monitoring reports for 5 banks on a daily basis. Determining what items need to be reported to the IRS. Making sure all items are reported within the allotted time. Off Clerk 01/1995 to 01/1996 Company Name City , State To verify pay-off on automobile loans. Determine if the pay-off would satisfy the loan to begin process of the titles. Money Center Processing Teller 01/1990 to 01/1995 Company Name City , State To verify and process merchant deposits. Delegate and distribute work to fellow co workers. Assist in balancing the cash vault. Money Center ATM Teller 01/1990 to 01/1995 Company Name City , State Process overnight customer deposits. Monitor ATM's to determine cash replenishment. Travel to conduct monthly audits to balance off site ATM's. Bank Teller 01/1989 to 01/1990 Company Name City , State Handled customer transactions on a daily basis. Balanced teller drawer at the end of each day. Assist with balancing ATM and cash vault. Education Business 2013 Bellevue University City , State Certification Business Management 1997 Valencia Community College City , State Business Management Business Management 1990 Seminole Community College City , State Business Management Medicine/Nursing 1989 Bethune Cookman College City , State Medicine/Nursing Diploma 1988 Lake Brantley High School City , State Skills 10 key, Account reconciliation, ATM, backup, balance, Banking, bi, Cash management, clerical, coaching, Oral, Customer Service, Data Entry, database, documentation, Editing, filing, Forms, phone support, Help Desk, hiring, letters, mailing, meetings, Mail, Microsoft office, Organizational skills, Problem solving, processes, reporting, Researching, research, Sales Experience, Sales, scheduling, spreadsheets, SQL, supervising 7, Tax, phones, Phone etiquette, typing 40 wpm, written communication skills, year-end

SENIOR CONSTRUCTION MANAGER Senior Construction Manager Summary Schedule the project in logical steps and budget time required to meet deadlines. Confer with supervisory personnel, owners, contractors, or design professionals to discuss and resolve matters, such as work procedures, complaints, or construction problems. Prepare contracts and negotiate revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors. Prepare and submit budget estimates, progress reports, or cost tracking reports. Interpret and explain plans and contract terms to administrative staff, workers, and clients, representing the owner or developer. Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems. Take actions to deal with the results of delays, bad weather, or emergencies at construction site. Inspect or review projects to monitor compliance with building and safety codes, or other regulations. Study job specifications to determine appropriate construction methods. Select, contract, and oversee workers who complete specific pieces of the project, such as painting or plumbing. Obtain all necessary permits and licenses. Direct and supervise workers. Develop or implement quality control programs. Investigate damage, accidents, or delays at construction sites, to ensure that proper procedures are being carried out. Determine labor requirements for dispatching workers to construction sites. Evaluate construction methods and determine cost-effectiveness of plans, using computers. Requisition supplies or materials to complete construction projects. Develop construction budgets that compare green and non-green construction alternatives in terms of short-term costs, long-term costs, or environmental impacts. Develop or implement environmental protection programs. Implement training programs on environmentally responsible building topics to update employee skills and knowledge. Inspect or review projects to monitor compliance with environmental regulations. Perform or contract others to perform prebuilding assessments, such as conceptual cost estimating, rough order of magnitude estimating, feasibility, or energy efficiency, environmental, and sustainability assessments. Procure Leadership in Energy Efficient Design (LEED) or other environmentally certified professionals to ensure responsible design and building activities or to achieve favorable LEED ratings for building projects. Highlights Residential construction specialist OSHA Certified Forklift and HAZMAT certified Concrete estimation Permit processing Baseline schedules creation Site safety coordinator Superb management skills Security systems knowledge Safe job site set-up Building codes and regulations Blueprint fluency Power and hand tool operation MS Office proficient Organized and detail-oriented Project budgeting Cost control Accomplishments Held a 96.5% success rate on assigned projects. Managed a $32 million dollar project, while supervising a team of 57 Was known for expectations of cleanliness and most organized sub-divisions in the company Trained and mentored over 115 construction workers, general laborers and apprentices. home construction project. workers. Very thorough with final walk thru with buyers Experience Senior Construction Manager Mar 1994 to Aug 2013 Company Name － City , State Qualified competitive subcontractor bids prior to execution of contracts. Carefully coordinated plans and specs using marketing programming standards. Managed the rights of way, easement and dedication processes. Educated general contractor personnel on the quality standards throughout the construction process. Transported materials, tools and machines to installation sites. Directed the general contractor on required mock-up preparation. Obtained notices of completion and compliance certifications from all of the construction administration consultants.Reviewed and investigated Proposed Change Order Requests (PCOR). Acted as the liaison between landscape architects and the general contractors. Submitted all project closeout documents in accordance with the contract. Assigned projects and tasks to employees based on their competencies and specialties. Performed construction site pre-inspections and coordinated post-construction audits. Accurately provided status information on project progress to the project management. Efficiently recorded and rejected incorrect deliveries of material to site. Monitored the safety of all construction activities, making on-site personnel safety the top priority. Proficiently used the Incident and Issues Tracking (IIT) system to document all on-site issues. Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols. Coordinated training for the construction teams on site-specific requirements, techniques and procedures. Properly maintained all on-site equipment and vehicles. Education Bachelor of Science , Construction Management Technology 1993 Ohio State University － City , State , United Staes Coursework in Residential Carpentry, Blueprint Reading and Construction Safety Building Construction Trades Technology Certificate Coursework in Exterior Finish and Moisture Protection Coursework in Floor Systems, Wall and Ceiling Framing Skills Customer Service Satisfaction Project Management Multi Task Management Expense Control Soft Account budgeting

SALES ASSOCIATE/GOLF SALES ASSOCIATE Executive Summary High-energy and focused Manager with 26 years of Honorable military service. Posses a wealth of experience which was developed by taking on greater postilions of responsibility and restructuring policies and improving upon the organizational goals. Mentoring junior leaders and providing direction for all personnel under my charge. In addition to taking-on and managing new projects with increased demand and responsibility. Core Qualifications 15 years experience in the field of Operations management in the U.S. Army under various circumstances while deployed to Iraq and Afghanistan, and at various state-side duty stations. Mentored and developed leadership skills of Iraqi and Afghan medical officers, in order to help them become more self-sufficient in their daily missions. Developed the staff of various medical clinics in order to elevate the staff performance Developed and put into effect policies that contributed in obtaining low numbers of complaints by staff and customers alike Developed budgetary policies in order to reduce daily operating costs, and analyzed contracts for approval recommendation. Possess12 years of experience in Microsoft Office for Windows and MAC, including preparing and managing spreadsheets, presentations, and various types of documents. Possess 12 years of experience in Adobe Acrobat/Reader and preparing and editing Portable Document Format (PDF) enabled and formatted documents and converting them to Microsoft Word. Transport and Shipping of Biomedical Materials Course is IAW the 49 CFR, 42 CFR, 9CFR, 21 CFR, and the USPS Domestic and International Mail Manuals. Professional Experience Sales Associate/Golf Sales Associate April 2006 to Current Company Name － City , State Provide customer service by analyzing and recommending proper equipment and set-up for the golf enthusiast provides support with apparel and footwear Equal Opportunity Advisor/Trainer January 2011 to January 2014 Company Name － City , State Served as the principal advisor on the Special Staff and the Personal Staff to the Commanding General of the AMEDDC&S; principal duties included presenting briefings on sensitive issues and providing recommendations. Providing briefings to the Chief of Staff of the AMEDDC&S. Supervised 65 subordinate Equal Opportunity Leaders and one Equal Opportunity Advisor within the 32nd Medical Brigade. Managed the annual budget for the Equal Opportunity program, which consisted of $45,000. Responsible for over $1.6 million dollars worth of medical equipment and 8 medical evacuation vehicles in addition to managing an operational budget of $20,000 for medical supplies and equipment (2009-2011). I possess two years and one month experience as a Military Medical Adviser/Trainer on a Military Transition Team in Iraq and Afghanistan. I was responsible for the planning and coordinating training with US Coalition forces at Camp Taji, Iraq and Wardak Province. Sales Associate January 2011 to January 2012 Company Name － City , State Four months experience as a Sales Associate at Bed Bath and Beyond at 4022 E 53rd St Davenport, IA 52807. Provided customer support and assisted customers in the selection of products for purchase. Additional duties included helping as a cashier during high volume customer periods and merchandising. Other duties included packaging and shipping merchandise to other stores. Assisted with the balancing and closing of the registers at the end of the night. Manager January 2008 to January 2010 Company Name － City , State One year experience as the Military Manager of the Rock Island Arsenal health clinic, Rock Island Arsenal, IL. Managed the daily operations of the health clinic with primary supervisory duties over 9 government civilian employees and two contract employees. Responsible for managing the annual clinical budget of $500.00, which was used for ordering office and medical supplies, official temporary duty travel, and training for the maintenance of required licenses and certifications for the clinic physicians and medical staff. Was responsible for $3.8 million dollars worth of equipment and facilities. In addition to recommending and overseeing the contracts for services provided to the clinic, such as regulated medical waste removal, radiological equipment services, oxygen delivery systems, and custodial services. Sales Associate/ Forklift Driver January 2007 to January 2007 Company Name － City , State One year, nine months experience as a Sales Associate at Hechinger's Home Improvement Centers at Fayetteville, NC. Provided customer support and assisted customers in the selection of products in the Lawn/Garden and Hardware/Tools departments; additional duties included merchandising, restocking inventory, receiving and inventorying truck shipments, sending merchandise to other stores, and using a forklift. This was a part time employment (1989 -1991). Cashier January 2006 to January 2007 Company Name － City , State Commercial Retail. Six months experience as a cashier in addition to helping close the registers in the evening at Bed Bath and Beyond, at 11745 W IH-10, San Antonio, TX 78230. Additional duties included customer support by providing information on various products and helping customers make a decision on their purchases. Assisted with the balancing and closing of the registers at the end of the night. Education Select One : Human Resources , May 2011 Defense Equal Opportunity Institute － City , State , USA The Alternative Dispute Resolution Mediator course at DEOMI, Patrick Air Force Base. Bachelor of Business Administration : International Business , 2015 University of The Incarnate Word － City , State , USA Graduated with a 3.15 GPA Deans List, Fall 2013 Human Resources , 2012 University of Pennsylvania － City , State , USA Master Resiliency Trainers Course, Level I - University of Pennsylvania Affiliations National Society of Leadership and Success Certifications Basic Life Support (BLS) Instructor (CPR) DOD Certified Alternative Dispute Resolution Mediator DOD Certified Sexual Assault Advocate: #PK-6343-3623, Level I Emergency Medical Technician- Basic Lic: E1843597 Languages I am fluent in English and Spanish to include reading and writing, with some speaking ability in Italian. Interests My hobbies include team sports like ice hockey and individual sports like golf, cycling (held a racing license in Europe and the US), and triathlons. Scheduled to start a Masters degree in Organizational Development and Leadership in August 2015, at the University of The Incarnate Word in San Antonio, Texas. Additional Information I was awarded the Military Outstanding Volunteer Service Medal for volunteer work performed with the USO in San Antonio, Texas. Other volunteer work included serving as head coach for a youth ice hockey team and as a mentor at the Phillis Wheatley middle school in the San Antonio public school system. Skills Highly effective leader in extreme situations as well as normal conditions. Posses the ability to place the correct personnel with the appropriate skills on a project. Posses the interpersonal skills required to solve conflict within members of the organization. Posses 15 years of Multi-unit operations experience with personnel in various circumstances.

SENIOR COMPLIANCE OFFICER Summary Banking professional with more than 8.5 years experience in banking with the strong knowledge of banking products, services and procedures, especially in KYC/AML/CFT/OFAC/Global sanctions/FATCA compliance sphere, who can help your company to achieve any goals while mitigating the risks. Skill Highlights Excellent verbal and written communication skills with strong interpersonal skills; Strong analytical and research skills; Excellent team player, strong leadership abilities and team building skills; Dynamic and self-motivated; Creative and result-oriented; Excellent organizational, project management and planning skills; Ability to work well under pressure; Adherence to deadlines; Detail-oriented, multitask; Reliable, responsible, conscientious, easy-going; Demonstrated initiative and creativity in problem solving; Fast learner, eager for self-improvement. Computer Skills Proficiency with personal computers and pertinent mainframe systems and software packages, including MS Office Suite, AML/OFAC monitoring software. Languages English (fluent), Russian (native), Belarusian (native), French (intermediate level (DELF B1), German (basic knowledge). Professional Experience Company Name March 2013 to September 2015 Senior compliance officer AML/CFT; International Sanctions Compliance (mainly OFAC, FinCEN, European Union, Her Majesty's Treasury (HM Treasury), United Nations, others); Sanctions lists management, downloading and installing; The Bank Secrecy Act, The USA PATRIOT Act, US Treasury AML guidelines, OFAC requirements, and Suspicious Activity Reporting requirements knowledge; KYC/EDD/PEPs procedures; Using in work Accuity, LexisNexis, WorldCompliance, WorldCheck, DowJones AML/CFT/KYC/Sanctions compliance solutions; AML Risk Assessment, revising of work-with-clients' risk; Processing/Analytics/Investigations of AML/CFT/KYC/Sanctions screening alerts on both the customer and transaction level; Suspicious money laundering operations detection, monitoring and analysis by reviewing alerts generated by the automated monitoring system, other sources; Surveillance, account monitoring and investigating High-risk accounts and their transactions; Effectively communicating with and obtaining information from account officers in order to support conclusions of customer activity reviews; Preparing narrative comments that summarize results of reviews and that support decisions regarding activity analyzed; Where appropriate, referring unusual or suspicious activity requiring further action to a supervisor; Suspicious Activity Reports (SARs) writing, OFAC reporting; Analysis and development of automation of AML/CFT/KYC/Sanctions compliance screening processes/business processes; Contacting with foreign financial institutions, business correspondence,  inquiries/investigations processing (English, Russian); AML/CFT/KYC/Sanctions training courses/presentations/consultings to the bank staff; Other duties and special projects as assigned. Company Name July 2008 to November 2012 Senior specialist at International payments department Working in SWIFT system; Processing and authorizing the customers' payment orders through SWIFT system; Payment investigations; Surveillance, account monitoring and investigating High-risk accounts and their transactions; Relationship management authorization (RMA) processing with foreign financial institutions; Processing and authorizing the customers' payment orders through BISS (Belarusian Interbank Settlement System, analogue of US Automated Clearing House (ACH)), payment investigations; Familiarity with Federal Reserve Bank settlements (Fedwire), Clearing House Interbank Payment Systems (CHIPS); Processing and authorizing treasury deals, Letters of credit (L/C), trade-financial operations, foreign exchange transactions, interbank deals, others; Controlling of bank's correspondent account balances, working with obscure sums; Financial monitoring of the customer's incoming and outgoing payments; Working with claims, complaints; Reporting to the Department Head; Contacting with foreign financial institutions, business correspondence,  inquiries/investigations processing (English, Russian); Other duties as assigned. Company Name June 2007 to June 2008 Loan specialist at Retail banking and loan department Consulting customers on the banking products, loans; Customers attracting, detection of client needs; Carrying on negotiations with customers, promotion of bank services; Selling of additional services and products; Undertaking due diligence in relation to clients; Analysis and assessment of the customer's creditworthiness; Preparation of documents for examination to the Credit Committee of the bank from initiation process to final approval; Control of the correctness and completeness of the customer's credit files formation; Working with credit delays, preparation of reports; Working with customers' inquiries, claims, complaints. Company Name September 2005 to June 2007 Personal banker/Teller at Retail banking department Internship and externship; Consulting customers on the banking products; Customers attracting; Carrying on negotiations with customers, promotion of bank services; Selling of additional services and products; Processing short-term and long-term deposits; Cashier transactions services, withdrawals; Recording of money movements in the bank database; Preparation of reports; Insurance services; Western Union transfers; Currency exchange, collection; Working with customers' inquiries, claims, complaints. Education International University "MITSO" (http://international.mitso.by/) 2010 Bachelor's degree : International Economic Relations and Management City , Belarus Minsk state college of services industry (http://kso.minsk.edu.by/) 2006 College degree : Banking and finance City , Belarus

TERRITORY SALES CONSULTANT Career Focus Talented sales professional who effectively multi-tasks and consistently achieves and exceeds business objectives with a customer-centric approach. Develops long-term relationships and establishes loyalty with customers. Ability to adapt to an evolving marketplace and grow with new roles and responsibilities. Summary of Skills Background in GPO and formulary processes Experience in specialty, hospital and primary care sales and injectable medications Skilled in new product and new indication launches. Adept in providing in-services and training to clinical staff Trained in pricing, gross profits and margins. Broad knowledge of osteoporosis, women's health, men's health and musculoskeletal pain. Excellent communication skills. Customer focused Highly motivated Accomplished in relationship selling Professional Experience Company Name August 2013 to Current Territory Sales Consultant City , State In charge of growing a $9 million territory. Quickly learned a vast array of products, associated terminology, competitors, trends, challenges, reimbursement and government regulation. Responsible for long-term relationship building between the customer, Cardinal Health, and other professional organizations (Group Purchasing Organizations, etc). Set up trials and provide in-services and training to clinical staff on proper use of various medical products. Work closely with decision makers in hospital settings (Value Analysis Coordinators, Materials Managers, Clinical Educators, Team Leads, Contract Managers, Wound Care Nurses, etc). Provide pricing and savings while maintaining a profitable GP. Voted MVP of CAST II training. Finished my first fiscal year at 98.7% to plan, 23.90% growth over previous year, and first on my team. Company Name January 2007 to July 2013 Pharmaceutical Sales Representative Program Coordinator City , State Strong Sales and Promotional Results: Nominated for Rookie of the Year after a top 11% ranking my first year with Lilly. Awarded 3 incentive trips for top territory and district sales performance. Highest average SOM in the district in 2012 following a new indication launch. Launched 3 new indications for 3 different medications. Invited to be a part of the Future Marketers of the West and was instrumental in bringing the Future Marketers to the Midwest. Chosen by management to represent Lilly at a National OB/GYN conference in Chicago. Recognized as the district Q4 2012 and Q1 2013 Exceptional Customer Experience award winner. Developed the Unity Champ role to assist in strengthening a new team of sales representatives. Responsible for Selling a Variety of Disease States and to Multiple Specialties: Built strong relationships with Rheumatologists, Pain Management specialists and OB/GYNs. Experience selling all facets of an injectable medication. Given responsibility for the specialty representatives' territory calling on neurologists and anesthesiologists who treat chronic pain. Disease state knowledge and selling experience in osteoporosis, women's health, men's health and musculoskeletal pain. Coordinated osteoporosis trainings within clinics. Mental Health /Licensed Mental Health Practitioner. Company Name November 1994 to January 2007 Fitness Instructor City , State Supervised and administered the Youth in Crisis program and Youth Assessment Center clinical programs. Oversight of all aspects of the programs including budget allocation, quality assurance, and training. Developed and implemented the case management program. Served as liaison to families and community resources. Provided individual, group and family therapies in outpatient, residential and detention settings. Trained clinicians and detention line staff on suicide assessment and crisis intervention. Farrell's Extreme Bodyshaping. Level II Instructor Responsible for leading kickboxing and resistance training classes. Motivate and inspire participants to improve their fitness level. Encourage healthy lifestyles through exercise and proper nutrition. Coached 2 separate 10-week session teams to top 3 finishes. Develop and implement challenges for Farrell's participants. Education University of Nebraska - Lincoln Master of Science : Marriage and Family Therapy Marriage and Family Therapy University of Nebraska - Lincoln Bachelor of Science : Human Development Human Development Professional Affiliations I am a Licensed Mental Health Practitioner Vice President of the Mesa Verde Townhouse Association 2012-Current Nebraska Juvenile Justice Association board member 2001-2006 04/2010 to Current Lincoln, NE 1994 Lincoln, NE, USA 1991 Lincoln, NE, USA Skills budget, case management, Excellent communication, crisis intervention, government, Materials, Mental Health, 98, OB/GYN, Pain Management, pricing, primary care, processes, Purchasing, quality assurance, relationship building, Selling, Sales, Wound Care

CONSTRUCTION MANAGER Summary Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues. Accomplishments Effective administrator of both human and material resources. Able to take a project from the blueprint and contract stage, through complex troubleshooting, to finalization. Capable of delegating and prioritizing workload, scheduling manpower, equipment, and materials, monitoring productivity, quality, and safety, and coordinating a project to achieve on-target, timely, and seamless completion. Estimating: Strong analytical skills. Able to research cost and time factors in order to formulate competitive project bids while protecting the bottom line. Sensitive to budget constraints. Keen ability to properly allocate expenditures and profitably manage expenses within preset parameters. Communication: Articulate as a negotiator, presenter, advocate, and company spokesman. Provide a viable liaison between various professions, disciplines, trades, crafts, and multiple levels of management and employees. Manpower Development: Proven ability as a motivator, trainer, and team builder. Successful at matching talent to need. Able to identify and develop desirable personnel skills. Experience Construction Manager Oct 2013 to Current Company Name － City , State Manage all aspects of new home construction projects including customer relationship building, acquiring the proper building permits, budget creation, scheduling construction, and overseeing field operations. Direct personnel operations, conduct hiring, and schedule subcontractors and product material delivery. Manage multiple simultaneous custom homes ranging in price from $600,000 to $1.6 million in Omaha and surrounding communities. Oversee jobsite safety measures and municipal building code compliance per jurisdiction. Construction Manager Jan 2010 to Oct 2013 Company Name Oversaw and managed a $30 million a year production build of custom higher end townhomes in the Copper Ridge subdivision in Omaha, NE. Worked closely with the developer to provide daily updates and progress reports on every construction project. Job duties included pulling permits, scheduling the construction, hiring subcontractors, negotiating contracts, creating budgets, estimating, jobsite safety, personnel training, and overseeing field operations. Collaborated with the sales team on marketing to homebuyers to improve the sales process. Provided input and creative ideas to new homebuyers in order to create a unique and enjoyable home building experience. Constructed 85 out of 114 total homes built in less than 3 years. Managed the construction of 17 single family homes in the Saddlebrook Villas subdivision. General Contractor Aug 2007 to Current Company Name as an independent contractor specializing in remodeling services and new construction in both residential and commercial settings. Residential projects include basement, kitchen, and bathroom remodels, deck building, room additions, and sunrooms. Commercial projects include the retail and office build out for small and large businesses. Provide self-performing contracting as either the general contractor or as a subcontractor. Specialize in the restoration of older homes with modern updates and improvements. Helped to facilitate a multistate retail outlet store build for Omaha Steaks. Completed the retail space build out for the Complete Nutrition franchise in multiple states. Coordinated the building of multiple Scooters Coffee Shops in Lincoln, NE, Olathe, KS, West Des Moines, IA, and Omaha, NE. Remodeled the multiple cubicle office spaces at Mutual of Omaha, FDR, and DTN. Remodeled the press room of the WOWT News Station in Omaha, NE. Remodeled the Bellevue Foot and Ankle Clinic in Bellevue, NE. education and Professional Development Current student at Randal School of Real Estate Licensed Class C Contractor with the City of Omaha Insured and Bonded with the City of Omaha Registered Contractor with the Nebraska Department of Labor. Education OSHA Certified 10 Hours *ICC Residential Class C Certification IRC 2009 *Lead Abatement Certified *Experienced user of scheduling software, Microsoft Project and Builder Trend 2012 ITT Technical Institute School of Drafting and Design － City , State Certificate of Completion, Advanced Network Technologies, Omaha, Nebraska 2001 MSCE for Windows 2000 / Server andProfessional *Diploma, Computer Programming Specialist, Institute of Computer Science, 1990-1992 Coursework: Mainframe programming languages in BAL, JCL, and COBAL. Skills BAL, budgets, budget, C, COBAL, Computer Programming, negotiating contracts, delivery, estimating, FDR, hiring, JCL, Mainframe, marketing, office, Microsoft Project, Network, new construction, developer, personnel, personnel training, press, programming, progress, Real Estate, relationship building, retail, safety, sales, scheduling, Trend, unique, Windows 2000 / Server

BUSINESS DEVELOPMENT CONSULTANT Summary Experienced in all aspects of sales cycle from business development, prospect pipeline building, lead creation, and close. Experience 07/2015 to Current Business Development Consultant Company Name － City , State Initiated and closed sales for a large independent insurance agency in Western Wisconsin Used consultative selling skills to identify exposure to risk and tailored insurance policies to address those concerns Managed customer accounts, built lasting relationships with customers, and grew account base within territory. 07/2010 to 07/2015 P&C Producer and Sales Agent Company Name － City , State Initiated and closed sales for a large independent insurance agency in Western Wisconsin Used consultative selling skills to identify exposure to risk and tailored insurance policies to address those concerns Managed customer accounts, built lasting relationships with customers, and grew account base within territory. 07/2006 to 07/2010 Sales Representative Company Name － City , State Initiated and closed sales for a commercial and residential roofing contractor Established positive relations with customers and developed a timeline for project completion Arranged delivery of materials, availability of labor, and managed projects through completion. Education May 2006 Bachelor of Arts : Liberal Arts Environmental Studies Geography UNIVERSITY OF MINNESOTA DULUTH － City , State Liberal Arts Environmental Studies Geography Skills agency, delivery, insurance, materials, policies, roofing, selling, sales

CS GENERAL CONSTRUCTION WORKER Summary Is hardworking with years of experience from industry to worksite. Resourceful experience in handling materials, operating machinery and supporting overall team and project needs. In-depth knowledge of compliance mandates governing site and worker safety. Singularly focused on helping crews complete skilled work under deadlines. Efficient in manufacturing and construction along with dedication to getting the job done right. I am punctual in bringing a diligent and energetic approach with years of experience working within teams to complete various projects on-time and under budget. Comfortable lifting heavy machinery and safely operating job-related equipment and tools as well as good communication skills makes me a well rounded candidate for any job. Skills Hand tool operations Standard operating procedures understanding Basic welding skills Safety behaviors expertise Forklift driving Equipment maintenance Materials handling Leadership Conflict resolution Problem resolution Collaboration Decision-making Work ethic Organizational skills Maintenance & Repair Troubleshooting Experience Company Name | City , State General Construction Worker 12/2020 - Current Collected and removed debris from work sites to maintain team productivity and minimize safety hazards. Reduced wasteful spending by accurately cutting baseboard and trim materials according to specifications. Measured and marked openings and distances to prepare sites for trim and stair installation. Collaborated with multiple teams to complete large-scale housing projects, promoting team-oriented atmosphere. Maintained clean, safe working environment by removing waste from job site prior to shift completion. Install doors, trim, baseboards, and custom stairs to contractors specifications. Company Name | City , State Quality Inspector 10/2017 - 11/2020 Inspected titanium, stainless steel and carbon steel products and work processes to determine compliance. Handled, measured and mixed chemicals following prescribed methods and testing requirements. Reviewed maintenance documents and MSDS records for completion and accuracy prior to archiving and completion. Tracked findings and updated computer tracking system with documented assessments. Marked finished products with grades and accepted or rejected designations. Completed evaluations by properly using various gauges, tools and equipment. Recommended corrective actions to minimize rate of product defects. Inspected, tested and measured materials, products and installations against specifications. Conducted routine visual inspections of prior work to uncover issues with compliance and tolerances. Documented, filed and maintained proper inspection records and quality assurance documents. Interpreted and classified production and quality data for multiple products. Measured product dimensions to assess compliance with specifications. Notified supervisors about production problems and helped identify and correct concerns. Conducted material inspections of incoming material. Assessed finished items for defects and ordered reworks to eliminate irregularities. Observed employee fieldwork and usage of materials for quality and consistency. Trained new employees to perform and document quality inspections and audits. Resolved quality issues during final inspection and escalated major problems to a quality manager. Inspected quality of finished products, making minor repairs to meet project expectations. Performed quality control duties and responsibilities, including inspecting and maintaining traceability. Completed all timesheets, traceability forms and final documentations on time. Forklift and crane certified. Maintained shipping and receiving. Cut all materials to exact requirements made by customers specifications. Cold and hot stretched materials set by customers specifications. Helped different teams in different areas when needed. Trained to comply to OSHA standards and regulations. Company Name | City , State Fueler/Cashier/Snow Removal 09/2016 - 04/2017 Removed and properly disposed of snow for public safety. Assisted with purchases, locating items and signing up for rewards programs. Resolved issues with cash registers, card scanners and printers. Worked closely with front-end staff to assist customers and maintain satisfaction levels. Increased sales by suggesting specific purchases to customers. Observed company return policy when processing refunds, including inspecting merchandise for wear or damage. Processed transactions per day with exceptional accuracy. Promoted specific item options to drive sales and achieve add-on purchases. Trained new team members in cash register operation, stock procedures and customer service. Monitored sales events, added new merchandise and rang up purchases. Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers. Assisted management with completing end-of-day counts and securing funds to prevent loss or theft. Processed all sales transactions accurately and promptly to prevent long customer wait times. Helped customers find specific products, answered questions and offered product advice. Inspected items for damage and obtained replacements for customers. Properly verified customer identification for alcohol or tobacco purchases. Assisted customers with account updates, new service additions and promotional offers. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation. Learned roles of other departments to provide coverage and keep store operational. Completed daily recovery tasks to keep areas clean and neat for maximum efficiency. Operated cash register, collected payments and provided accurate change. Wrapped items and bagged purchases properly to prevent merchandise breakage. Received payments for all merchandise and issued receipts. Welcomed customers, offering assistance to help find necessary store items. Refueled semi trucks, removed snow and debris, and washed windows for safety. Company Name | City , State General Construction Worker 06/2015 - 09/2016 Assisted distribution of tools, materials and equipment to skilled workers. Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground. Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work. Collected and removed debris from work sites to maintain team productivity and minimize safety hazards. Read and understood specifications, drawings and blueprints to complete accurate, high-quality work. Signaled equipment operators to help align machinery movements and smoothly transfer materials. Operating and maintaining excavators, loaders, skid steers, bulldozers, and backhoes. Organized and maintained tools and equipment to enhance work efficiency. Assisted project planning by measuring distances and marking locations using tape measures and other measuring tools. Met company and OSHA safety guidelines for work site operations to minimize worker risk. Used picks and shovels to dig, spread and level dirt and gravel. Maintained clean, safe working environment by removing waste from job site prior to shift completion. Education and Training Sandy Creek High School | City , State High School Diploma 06/2016 2015-2016 Gulf Breeze High School | City , State 2013-2015 Citi | City Level 1 Heavy Equipment Repair And Operation Diploma in Heavy Equipment And Operations 06/2016 Certifications Forklift certified. Overhead crane certified. Truck loading and unloading certified. OSHA 10 hour course certified.

BUSINESS DEVELOPMENT ASSOCIATE Professional Overview Over five years of experience in Business Operations and a Master Degree in International Commerce and Policy with the ability to execute Strategic Leadership, Direct-to-Consumer Marketing, Risk Management, and Strong Executive Communication Skills across all organizational levels.  Skills Cash handling Financial analysis Capital market trends Industrial coverage knowledge Risk management expertise Product management Accounts Payable/Receivable  Detail-oriented Process development Business recovery and sustainability Complex problem resolution Social media marketing Client acquisition Experience Company Name City , State Business Development Associate 11/2015 to Current Identifying trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments. Locating or proposing potential business deals by contacting potential partners; discovering and exploring opportunities. Screening potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments. Develop negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals. Credited for playing key role in generating over $200,000 per year in revenues. Surpassed annual quota by 110%. Identified $125000 in revenue opportunities by collaborating with distribution partners. Company Name City , State Trade Agreements Negotioations and Compliance Intern 03/2014 to 08/2014 Support Enforcement and Compliance senior staff on U.S.Trade Policy Development and implementation of Trade Agreements by helping to ensure that foreign governments comply with their obligations under the agreements to which the United States is party. Provide support to leadership on policy and negotiation analysis for key trade agreements as well as work with all global market regional offices to develop new initiatives to increase role of minorities in global commerce as well as strengthening governmental institutions to have sustainable economic and social growth in developing countries. Served as a representative of International Trade Administration at North America Steel Committee. Responded to citizens' complaints and requests for information and services. Cultivated close working relationships with other municipalities and governmental agencies. Company Name City , State Associate 05/2010 to 10/2015 Authoritatively recruited and directed more than 40 staff members. Held responsibility for all hotel operations, including customer service, sales, housekeeping, financial accountability and regulatory compliance. Served as crucial participant in executing annual quality audit. Personally, ensured activity of Key Control Program. Comprehensively studied, reviewed and verified all financial documentation. Ensured that goals are being translated to the team as they relate to guest tracking and productivity. Created and nurtured a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Secured $35000 in room sales for the 2015 fiscal year. Gathered and analyzed data for studies and reports and made recommendations based on findings. Drafted and edited written materials including agendas for the senior managements. Company Name City , State Sales Leader 02/2007 to 01/2010 Served as knowledge resource for store management regarding team-building, financial management and business development activities & objectives. Diligently practiced stringent Quality Assurance and ensured adherence to highest standards. Produced comprehensive strategic profitability- enhancement plans for territory stores. Identified issues, analyzed findings, and formulated appropriate strategies to increase profitability of multiple stores. Task included oversight and evaluation of Financial forecast reports. Built relationships with customers and the community to establish long-term business growth. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Promptly resolved all customer requests, questions and complaints. Contacted customers by phone and email in response to inquiries. Trained all incoming sales team members. Approved all sales staff budget expenditures. Planned and directed staff training and performance evaluations. Developed a comprehensive training program for new sales associates. Developed quarterly and annual sales department budgets. Education Master of Arts : International Commerce and Policy 2014 George Mason School of Public Policy , City , State International Commerce and Policy International Commerce and Policy Semester or Credit Hours: 42 Credit Hours Master of Arts 2013 Oxford University - Mansfield College Oxford Study Abroad Semester or Credit Hours: 3 Credit Hours Bachelor of Arts : Government and International Politics 2012 George Mason University , City , State Government and International Politics Government and International Studies Semester or Credit Hours: 60 Credit Hours Associate of Arts : Liberal Arts 2010 Northern Virginia Community College , City , State Liberal Arts Liberal Arts Semester or Credit Hours: 60 Credit Hours

INTERIOR DESIGNER Professional Summary Hands on and highly motivated Interior Designer involved in all stages of design from concept inception and development to installation. Results-oriented Design Professional who works with the design team to provide seamless, cutting edge and creative designs within strict time frames. Work History Interior Designer Jan 1999 - Current Company Name City , State Consulted with clients to determine scope of project, and appropriate budget to achieve client's goal in a high level of design. Presented professional and polished storyboards, layouts and budgets based on scope of each project. Offered solutions for design concerns. Negotiated and assisted in writing contracts to present to client. Selected and Sourced all hardline materials, surface materials, paint colors and architectural solutions to assist in completing project. Created custom furniture as needed by interfacing with fabricators and artisans. Guided assistants, contractors and peers in resolving design issues, whether aesthetic or structural. Offered clear and fair communication to team members, assisting with design process. Sourcing of all ff&e items to suit specific project needs, while maintaining project budget. Procurement of all items needed to complete project within deadlines. Receipt and placement of furnishings, art and all decorative elements. Created custom furniture as needed by interfacing with fabricators and artisans. Procurement Budget Preparation. Sales and Customer Service. Colorist and Paint Specialist Education High School Diploma : Shadle Park High School City , State Skills Photoshop, art, Budget Preparation, budgets, budget, contracts, client, clients, Customer Service, Layout, Leadership and Training, materials, Office Suite, paint, Procurement, Rendering, Sales, Sketching Additional Information Esprit Apartment Community, Marina Del Rey, Ca Bryson Square Apartment Community, Atlanta, Ga Turpin Ranch, Jackson Hole, Wy Boulders Apartment Community, Las Vegas, NV Nordstrom Summer Home, Union, WA Nordstrom Home, Bellevue, Wa Blumer Residence, Bellevue, Wa Baruffi Residence, Bellevue, Wa Waechter House Boat, Seattle, Wa Windermere Real Estate Offices, Seattle, Wa Wood Residence, Sun Valley, Id Wood Residence, Seattle, Wa Luigi Osteria, Los Angeles, Ca Pho Restaurant, Los Angeles, Ca LA Spice Catering, Los Angeles, Ca Borracho Cantina, Los Angeles, Ca Caffe Primo, Los Angeles, Ca Caffe Primo, Glendale, Ca Caffe Primo, Hollywood, Ca Lofts at Theater Square Apartment Community, Petaluma, Ca

PROGRAM MANAGER Highlights Microsoft Outlook and Office Suite Salesforce Electronic health records SurveyMonkey 3 Health Portal Client Configuration Center (C ) Various Social Media Platforms Various Reporting & Data Collection Software WebEx Piktochart Prezi Adobe Acrobat Pro PeopleSoft WordPress Weebly Marissa A. Kalkman 3 Accomplishments Level 1 Trainer (CF-L1), CrossFit, Inc. Current) CPR, AED, First Aid, American Heart Association (Current) W ellcoaches Core Coach Training, Wellcoach School of Coaching (In progress March ­ July 2016) ® Community Involvement & Leadership: Colorado Society for Public H ealth Education, Board of Directors Continuing Education Chair (2015 ­ Current) Public H ealth in the Rockies Conference Planning Committee (2015 ­ Current) Sponsorships and Exhibitors Sub-Committee Continuing Education and Evaluation Sub-Committee. Experience 11/2015 to Current Program Manager Company Name － City , State Manage a $600,000 grant contract to plan, implement and evaluate a tobacco cessation program in a community mental health center serving three counties in the greater Denver area Collaborate with community partners and internal clinical staff to facilitate systems changes for improved tobacco cessation Hire, train and supervise a team of three Tobacco Cessation Coaches Coach consumers who use tobacco and are working toward quitting in one-on-one sessions or group classes Develop a detailed evaluation plan and achieve measureable outcomes in the tobacco cessation program Create and present training on the best practices for tobacco cessation for all clinical staff center-wide. 06/2015 to Current Fitness Coach Company Name － City , State Coach six group classes per week in the following formats: CrossFit, Boot Camp, KidFIT, Fundamentals, Strength) Alere H ealth / Optum, Telecommute Position in Denver, Colorado (August 2014 ­ November 2015) Health Promotion Program Manager and Total Account Manager Strategic program and relationship manager for seven diverse corporate and public sector clients Design and deliver best practice health promotion programs including marketing and communication strategy, program evaluation, and outcomes analysis Manage various contracted services including disease management, healthy lifestyle coaching and online wellness portal Collaborate with internal and external stakeholders to drive success of programs based on the unique needs, resources and goals of each client and best practices for health management Health Promotion subject matter expert in response to requests for proposal and sales presentations Train and supervise a direct report employee Provide leadership to the client team for the State of Kansas employee wellness program. 11/2012 to 08/2014 Program Manager Company Name － City , State Managed the State of Kansas comprehensive wellness program servicing 72,000 total state health plan members Interpreted and delivered program summary reports and participation metrics on a weekly and monthly basis and presented annual program outcomes Led the client team in program operations, issue resolution, change requests and project coordination Executed ongoing program evaluation using population health risk data, benchmark assessments and surveys Implemented marketing and promotional campaigns using multiple channels including social media Developed continuing education and facilitated training meetings for over 100 Wellness Champion volunteers Presented instructional program training and health topic seminars including healthy eating, physical activity, tobacco cessation, goal- setting, women's health, peer leadership and wellness at work. 02/2011 to 11/2012 Health Risk Solutions Consultant Company Name － City , State Advised corporate clients in wellness program design and integrated incentive strategy based on the client's unique demographics, culture, industry, health data, claims and condition prevalence Presented the business case for employee health management to key stakeholders within the clients' organizations such as C-suite executives and Benefits/Human Resources teams Managed projects for multiple clients simultaneously including marketing and evaluation of wellness vendors, program implementation, budget planning, process timelines and service coordination Developed presentations to convey best practices, recommendations, data analysis and industry trends Supervisor, mentor and project coordinator for the Health Risk Solutions graduate intern. 08/2009 to 01/2011 Health Education Specialist Company Name － City , State One of six team members to develop and launch the Blueprint for Wellness Map product suite consisting of health education services for employer clients based on behavior change and adult learning theories Built an assessment tool and summary report for organizational culture and environment Researched characteristics and challenges of specific employee segments and developed recommendations for health promotion among these unique groups Analyzed employee biometric data and presented aggregate results and insights to clients. 07/2007 to 05/2009 Graduate Assistant Company Name － City , State Personnel and Programming Management Hired, trained, and supervised 70 student employees and managed payroll and scheduling Established a campus body image awareness campaign, Celebrate EveryBODY, during National Eating Disorder Awareness Week; th the campaign is now an annual event in its 8 year in 2016 Advised the Strength and Conditioning Council and the Body Image Awareness Student Committee Created and implemented the CircuitStrength fitness program and taught group exercise in multiple formats Worked with campus partners to administer the early stages of a faculty and staff wellness initiative. Education May 2009 Master of Science : Applied Health Science, Health Promotion Indiana University － City , State Applied Health Science, Health Promotion 2008 Graduate Assistantship - Fitness and Wellness, IU Campus Recreational Sports (2007 ­ 2009) Fitness and Health Promotion Internship, Lutheran General Hospital in Park Ridge, Illinois May 2007 Bachelor of Arts : Psychology Public Health Education Indiana University － City , State Psychology Public Health Education M aster Certified H ealth Education Specialist (M CH ES), National Commission for Health Education Credentialing (Current) Certified Exercise Physiologist (ACSM EP-C), American College of Sports Medicine (Current) Professional Affiliations Society for Public H ealth Education, Professional Member (Current) Am erican College of Sports M edicine, Alliance Professional Member (Current) International Association for W orksite H ealth Promotion, Professional Member (Current) W orkW ell Shawnee County, Worksite Wellness Coalition of Employers in Topeka, Kansas (2012 ­ 2014) Various Gyms, Nutrition Educator, Blog Author Coach, Functional Movement Seminar Leader (2011 ­ 2013) Junior League of Kansas City, Member and Volunteer (2010 ­ 2012) Graduate Assistant Association, Treasurer (2008 ­ 2009), Scholarship Chair (2007 ­ 2008) Alpha O m icron Pi W om en's Fraternity, Beta Phi Chapter President (2005 ­ 2006) Marissa A. Kalkman 2 Skills Adobe Acrobat, Benefits, Blueprint, budget planning, business case, C, Coach, coaching, Council, Client, clients, data analysis, Data Collection, disease management, Electronic health records, Health Education, Health Promotion, health promotion programs, Human Resources, Image, leadership, marketing, marketing and communication, meetings, mental health, mentor, Office Suite, Microsoft Outlook, organizational, payroll, PeopleSoft, Personnel, Physiologist, presentations, program design, program evaluation, program implementation, Programming, project coordination, proposal, Reporting, sales, scheduling, seminars, Social Media Platforms, strategy, Strategic, Supervisor, surveys, unique

MANAGED PRESSURE DRILLING FIELD SUPERVISOR Professional Summary Detail oriented and self-motivated, with a strong background in the energy sector leading managed pressure drilling operations.  Resourceful and adaptable due to the ever-changing nature of the military and the oil and gas industry. Desire to expand upon multi-skilled background through new challenges and opportunities.   Core Qualifications Results-oriented Excels in equipment  troubleshooting and situational problem solving. Reports generation and analysis Training and development Process Improvement Personnel Management Client Relations Customer Satisfaction Project Management Computer proficient Technically savvy  Experience Company Name City , State Managed Pressure Drilling Field Supervisor 07/2014 to Current Supervise the design, implementation, and execution of Managed Pressure Drilling projects for offshore drilling operations. Lead teams of 3-5 personnel in the integration and operation of pressure control systems and equipment tailored to the client's needs. Developed strong customer relations working directly with clients in the energy sector delivering MPD products and expertise. Adapted to many roles due to the recent down turn in the energy sector, including: project management, engineering assistance, logistics coordination, and technical consulting. Developed inventory control program for emerging markets abroad and continual process improvements for maintenance facilities. Managing client relationship and supporting marking and sales functions within the Organization Identifying and Managing Continuous Improvement Opportunities within the operation   Assist Sales and Marketing Functions in Identifying Opportunities to Expand Market share  MPD Control Systems Technician 06/2012 to 06/2014 Technical knowledge of pressure control systems to include: Programmable Logic Controllers, Human Interface Machines, Hydraulic Power Units, Pressure Control Chokes, Electrical Installations, Flow Meters, Computer Networking and Communications. Integration of hydraulic modeling, well data, and design to control systems. Operation of various Rotating Control Devices: HOLD 1500, HOLD 2500, RCD 5K Big Bore, ATR RCD 5K. Utilized Managed Pressure Drilling techniques in coordination with the client and operator to successfully drill otherwise un-drillable wells to completion. Utilized Lean Six Sigma techniques to drastically reduce waste and downtime associated with tool inventory and parts requisition process. Company Name City , State Electrical Branch Supervisor/ Plane Captain/ Aviation Electrician 07/2008 to 07/2011 Carrier Airborne Early Warning Squadron 115 - Supervised the Electrical Division in the repair and maintenance of aircraft electrical systems over 6 cruises while deployed to the Western Pacific Ocean on board USS George Washington.  Accountable for 7 sailors and 5 E-2C Hawkeye aircraft. Aircraft systems included: Flight controls, engine electrical installations, flight instrumentation, navigation, equipment cooling systems, power generation and supply. Awarded two Navy and Marine Corps Achievement medals and Enlisted Aviation Warfare Specialist. 2010 Junior Sailor of the Year. Company Name City , State Line Division Supervisor / Plane Captain / Aviation Electrician 08/2005 to 07/2008 Carrier Airborne Early Warning Squadron 120 Supervised crew of 15 in the daily inspection and servicing of twelve E2-C HawkEye and four C-2A Greyhound aircraft during 14 detachments.   Completed training prerequisites 4 months ahead of schedule, resulting in promotion to night supervisor.  Reduced fleet downtime by 30% by maintaining the aircraft in a ready status through improvements to maintenance and inspection processes. Education Bachelor of Arts : Business Administration 2017 Pennsylvania State University Expected graduation 2017 2016 Well Control School , City , State , USA IADC WellSHARP Supervisor Level Drilling Operations, Surface, Subsea 2016 MSTC , City , State , USA HUET & BOSIET   Helicopter Underwater Escape Training Basic Offshore Safety Induction and Emergency Training 2013 Schlumberger DPM Training , City , State , USA MPD / DPM Training (2012-2013) Well Bore Construction Drilling Fluids Intro to Directional Drilling BHA & Drill String Engineering Hydraulics for Drilling Operations Well Control Basics Dynamic Pressure Drilling Advanced Single Phase MPD , Multiphase MPD Operations Pressure Mud Cap Drilling   Advanced Auto-choke, Pressure Control 101 Control Systems Tech Basic & Advanced 2012 LoneStar College 2010 Central Texas College 2006 USN Advanced Electronics and Technical Training (2005-2006) MPD Projects/Clients Shell - Mars, Olympus, Perdido ConocoPhillips Alaska Walter Oil &Gas EnVen Energy Ventures Castex Energy W&T Offshore Chevron - Genesis, Lineham Creek Encana Corporation

FAST FOOD RESTAURANT MANAGER Summary To join a company that offers me a stable and positive atmosphere and inspires me to enhance and therefore to innovate the work culture for the betterment of all parties concerned. Highlights Computerized cash registers, Email software, Inventory management software, Laser printers, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Notebook computers, Personal computers, Point of sale POS software, Spreadsheet software Operating Vehicles, Mechanized Devices, or Equipment Resolving Conflicts and Negotiating with Others Training and Teaching Others Laptop computers, Microsoft Word, Personal computers, Scheduling software Organizing, Planning, and Prioritizing Work Judging the Qualities of Things, Services, or People Documenting/Recording Information Developing and Building Teams Experience with: Adobe Systems Adobe Acrobat, Adobe Systems Adobe Acrobat software, Adobe Systems Adobe Flash Experience in; Placing food orders, making weekly employee schedules, interviewing, hiring and termination of employees Experience Fast Food Restaurant Manager March 2013 to May 2016 Company Name － City , State Monitor employee and patron activities to ensure liquor regulations are obeyed Count money and make bank deposits Monitor food preparation methods, portion sizes Investigate and resolve complaints regarding food quality, service, or accommodations Monitor budgets and payroll records Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity Schedule staff hours and assign duties Establish standards for personnel performance and customer service Perform some food preparation Keep records required by government agencies regarding sanitation or food subsidies Review work procedures and operational problems to determine ways to improve service, performance, or safety Order and purchase equipment and supplies Estimate food consumption to anticipate amounts to be purchased or requisitioned Assess staffing needs Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable Making Decisions and Solving Problems Training and Teaching Others Performing for or Working Directly with the Public Guiding, Directing, and Motivating Subordinates Developing and Building Teams Communicating with Supervisors, Peers, or Subordinates Resolving Conflicts and Negotiating with Others. Public Relations Manager PR Manager April 2010 to July 2012 Company Name － City , State Establish and maintain effective working relationships with clients, government officials, and media representatives and use these relationships to develop new business opportunities Write interesting and effective press releases, prepare information for media kits, and develop and maintain company internet or intranet web pages Identify main client groups and audiences, determine the best way to communicate publicity information to them, and develop and implement a communication plan Develop and maintain the company's corporate image and identity, which includes the use of logos and signage Direct activities of external agencies, establishments, and departments that develop and implement communication strategies and information programs Draft speeches for company executives and arrange interviews and other forms of contact for them Evaluate advertising and promotion programs for compatibility with public relations efforts Manage special events, such as sponsorship of races, parties introducing new products, or other activities the firm supports, to gain public attention through the media without advertising directly Communicating with Persons Outside Organization Establishing and Maintaining Interpersonal Relationships Communicating with Supervisors, Peers, or Subordinates Thinking Creatively Organizing, Planning, and Prioritizing Work Making Decisions and Solving Problems Performing for or Working Directly with the Public Interacting With Computers Developing Objectives and Strategies Experience with: Microsoft Office software, Microsoft PowerPoint, Microsoft Project, Microsoft Word, Photocopying equipment. Child Daycare Worker May 2001 to June 2010 City , State Perform first aid or cardiopulmonary resuscitation (CPR) when required Instruct children in safe behavior, such as seeking adult assistance when crossing the street and avoiding contact or play with unsafe objects Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills Observe children's behavior for irregularities, take temperature, transport children to doctor, or administer medications, as directed, to maintain children's health Teach and perform age-appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children Help prepare and serve nutritionally balanced meals and snacks for children Instruct and assist children in the development of health and personal habits, such as eating, resting, and toilet behavior Remove hazards and develop appropriate boundaries and rules to create a safe environment for children Work with parents to develop and implement discipline programs to promote desirable child behavior Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates Transport children to schools, social outings, and medical appointments Regulate children's rest periods and nap schedules Supervise and assist with homework Keep records of play, meal schedules, and bill payment Making Decisions and Solving Problems Establishing and Maintaining Interpersonal Relationships Performing General Physical Activities. General Manager June 2016 Company Name － City , State Managed the day-to-day tactical and long-term strategic activities within the business. Conducted cost, schedule, contract performance, variance and risk analysis. Reduced and controlled expenses by improving resource allocation. Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth. Education Associate's Degree : Phlebotomy Technician/Phlebotomist , February 2014 City , State Phlebotomy Technician/Phlebotomist Match laboratory requisition forms to specimen tubes Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies Draw blood from arteries, using arterial collection techniques Draw blood from capillaries by dermal puncture, such as heel or finger stick methods Collect fluid or tissue samples, using appropriate collection procedures Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels Getting Information Updating and Using Relevant Knowledge Identifying Objects, Actions, and Events Making Decisions and Solving Problems Experience with: Blood collection syringes, Blood drawing syringes, Blood glucose monitoring equipment, Capillary tubes, Sputum cups, Sterile vacutainer tubes, Venipuncture butterfly needles, Venipuncture needles Associate's Degree : Business Administration and Management , November 2011 DeVry University － City , State Business Administration and Management Additional Information Coaching and Developing Others Coordinating the Work and Activities of Others Updating and Using Relevant Knowledge Staffing Organizational Units Scheduling Work and Activities Communicating with Persons Outside Organization Performing Administrative Activities Inspecting Equipment, Structures, or Material Skills Adobe Acrobat, Adobe, advertising, arts, Draw blood, budgets, cash registers, Coaching, Interpersonal, communication skills, CPR, client, clients, customer service, delivery, Directing, Email, equipment maintenance, Estimating, special events, first aid, Flash, forms, government, drawing, image, Inventory management, Laptop computers, Notebook computers, Laser printers, logos, money, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Project, Microsoft Word, Microsoft Word, Microsoft Word, Negotiating, Organizing, payroll, personnel, policies, POS, press releases, promotion, public relations, publicity, quality, reading, Recording, repairs, resuscitation, safety, Scheduling, Collect specimens, speeches, Spreadsheet, staffing, Teaching, type, Venipuncture, web pages

SALES Career Overview Executive Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs. Skill Highlights Time management Meticulous attention to detail Microsoft Office proficiency Invoice processing Travel administration Scheduling Self-starter Meeting planning Core Accomplishments Calendaring   Planned all meetings and travel for CEO. Scheduling   Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork. Process Improvement   Oversaw implementation of new phone system which resulted in more cost-effective service. Research   Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes. Data Organization   Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Reporting   Maintained status reports to provide management with updated information for client projects. Planning   Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees. Ensured staff was equipped with all necessary supplies and collateral for long distance travel. Formally recognized for playing an instrumental role in the implementation of cost savings measures. Experience Sales October 2014 to Current Company Name － City , State Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up. Freelance January 2014 to Current Company Name － City , State Arranged appropriate travel, visas, agendas, necessary contacts and country information.Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules.Wrote and distributed meeting minutes to appropriate individuals.Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.Managed desktop publishing and proposal and memo typing. Executive Assistant Executive Assistant February 2011 to July 2013 Company Name － City , State Sole assistant for Eastern half of North America Highly versed in linguistics, strategic writing and language. Composed marketing documentation in addition to territory-wide email Prepared and processed expense reports, enforced mandatory budget policies for sales account managers Simultaneously managed calendars of numerous executives Booked travel, both international & domestic Managed facility logistics, vendor maintenance Managed training classes ranging from 5 to 50 guests for McAfee's New York City office Staffed conferences held at the Jacob Javitz center in New York City as well as Las Vegas' boutique hotel The Venetian Planned and attended quarterly reviews in five regions across North America. Human Resources representative for New York City; conceptualized and placed into action a uniform on- boarding manual Fully versed in sales and operational data, forecasting Assisted, and more importantly was trusted, in details of personal matters. Designed PowerPoint presentations for monthly divisional meetings with top-level executives. Scheduled Board of Directors meetings and assisted with meeting materials and agendas. Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules. Collaborated with other administrative team members, human resources and the finance department on special projects and events. Provided logistical support to visiting executives in coordination with other Executive Assistants. Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Investigated issues and problems and drafted responses to urgent requests. Served as Executive Assistant to the national sales manager, marketing manager and senior product managers. Initiated and updated yearly dealer agreements and dealer applications. Approved travel expenses and reimbursement requests. Arranged appropriate travel, visas, agendas, necessary contacts and country information. Supervisor June 2006 to February 2011 Company Name － City , State Oversaw staff ranging from 2-10 employees per shift Observed established trends to market purposefully, divided sales into micro-segments, in order to increase RTD sales Utilized revenue data along with environmental factors as primary source of research based upon direct contact with consumers. Education Bachelor's : Anthropology Hunter College － City , State Emphasis in Linguistics Skills Microsoft Office Suite, Calendaring, Critical Thinking, Travel Arrangements Additional Information LINKS http://www.linkedin.com/in/rachellascalla

BUSINESS DEVELOPMENT Summary Results-driven and highly skilled (business development)account manager and marketing professional with over 10 years of experience developing and executing customized account plans to increase sales volume, market share, and relevance in the marketplace. Provide strategic value to customers including leveraging trends in customer industries/marketplaces to shape solutions and approaches driving overall business development. Open and clear communicator with demonstrated strategic vision and disciplined execution. Highlights Relationship Building Networking Sales/Market Analysis Strategic Planning Adept at Closing Sales Budget Development Business Development  Account Management Analytical Problem Solver Profit Optimization Cost Efficiency Training and Development Accomplishments Grown sales revenue 85% in a depressed oil and gas market, consistently exceeding sales goals. (SunnySide Supply) Personally responsible for 100% of Erect-A-Step sales and 40% of overall company sales. (SunnySide Supply) Handle the highest volume/revenue accounts in assigned territory. (SunnySide Supply) Have obtained promotions and management opportunities faster than expected by employer. (SunnySide Supply and Davison) Won award for "Rookie Sales Director of the Year." (Davison) Consistently exceed sales quotas and always in the top 10% of the sales team. (Davison) Successfully expanded account base from 2 to more than 50 accounts. (Amore Limousines/Morgan Coach) Led sales team to grow revenue from $50,000 to $1.3 million in 6 years. (Amore Limousines/Morgan Coach) Education Bachelor of Science : Marketing and Legal Studies in Business , 2006 Duquesne University － City , State Experience Business Development September 2014 to Current Company Name － City , State Responsible for overall company branding and marketing at trade shows and industry organizations.  Business Development role responsible for obtaining new customers and building current customer base to increase sales revenue across all product lines throughout the company. Manager of premium product line called Erect-A-Step, covering the Northeast as a service territory. Grown Erect-A-Step sales revenue 85% in a depressed oil and gas market. Build strong relationships with new and current customers. Operate as a stand alone business within SunnySide Supply, therefore responsible for day to day operations, which includes: prospecting, customer contact, qualifying customers, presentations/demos, quoting, sales, follow-up, inventory management, and logistics. Perform field measurements to determine customer needs. Design/Configure platforms and crossovers per customer needs to meet OSHA regulations. Evaluate/Forecast customer revenue potential. Manage and direct inside Erect-A-Step team. Director of New Products March 2013 to August 2014 Company Name － City , State Create strategies to develop and expand existing customer sales, which resulted in a 30% increase in monthly sales. Maximize operational efficiency by coaching staff on various customer service initiatives. Maintain friendly and professional customer interactions. Emphasize product features based on analysis of customers' needs. Make an average of 75 calls/appointments per day to grow and maintain customer base. Very strong at building rapport and a bond with clients to increase sales and volume. Earned an elevated position as a "Statistical Tracker." Compile and report sales statistics as requested by management to maximize sales efforts of the team. Collaborate with colleagues to exchange selling strategies and marketing information. Respond to all customer inquiries in a timely manner. Director of Sales and Marketing/Business Development Manager May 2006 to March 2013 Company Name － City , State Created sales and revenue-generating opportunities in new markets to improve the bottom line. Developed strategies to position the business to shape and capitalize on emerging customer and market needs. Identified and solved complex problems that impacted sales management and the direction of the business. Cultivated strong professional relationships with industry partners by creating focused campaigns to drive long-term business development. Developed and implemented strategic marketing plans for the business. Launched a thriving transportation service, building revenue from $50K to over $300K in the first three years and a minimum 15% increase in revenue each year after. Oversaw front-office operations and provided superior customer service. Built a clientèle supported by 30% referral business which resulted in daily interaction with current and prospective clients. Managed all aspects of day-to-day operations as a multi-site manager of Amore Limousines, Morgan Coach & Tours, LLC, and 2 Sisters Travel, Inc. Finances: accounts payable/receivable, invoicing, forecasting, budgeting, and sales strategy. Managed/supervised a total of 26 employees. Facility rental/maintenance. Authored professional correspondence to customers and vendors. Created special promotions, wrote/designed print and outdoor advertising, created campaigns for trade shows, and coordinated all media buying. Prepared reports for sales, expenses, and maintenance ensuring full compliance with company, federal, and state requirements and tight deadlines. Concentrated on acquiring university and corporate contracts. Won 8 university and 43 corporate contracts over many competitors. Increased client base resulting from secured contracts. Business Development Associate January 2003 to May 2006 Company Name － City , State Developed and implemented cold calling strategies to increase client base. Identified market trends to maximize revenue. Focused on customer retention to maintain market share. Built long-term client relationships to position the business for growth. Leadership Roles Member of Board of Directors, The Consortium for Public Education, 2010-Present. Ongoing Community Service Initiatives Student of the Month Program, Turner Elementary School, 2004-Present. Created and operate the Student of the Month Program. Monthly "limo lunches" are donated for the Student of the Month program. Read-A-Thon Program, Evergreen Elementary School, 2007-Present. Created and operate the Read-A-Thon program. Quarterly "limo lunches" are donated for the students that read the most books in each contest period.

AVIATION MECHANIC Highlights Technical Proficiencies MS Office (Excel, Outlook, PowerPoint, Word) Accomplishments Quality-focused manager with of experience driving maintenance programs, projects, and operations to keep fleets of fixed and rotor-wing aircraft at top performance. Recognized for technical, administrative, leadership, and communication skills; highly adept at motivating and directing teams to meet production schedules and goals in fast-tempo environments with shifting priorities and requirements. Current SECRET security clearance Experience August 2010 to Current Company Name City , State Aviation Mechanic Orchestrate aircraft maintenance activity across 12 work centers, supervising 200+ technicians in testing, troubleshooting, and upkeep of aircraft and engine subsystems on both fixed and rotor-wing models. Direct organizational-level and intermediate-level maintenance programs; implement policies, improve processes, and provide technical supervision and management control of programs impacting aircraft maintenance activities. Drive production quality control and administrative audits; collect, analyze, and interpret test data to provide senior leadership with crucial guidance for improving operational efficiency and performance. Key Contributions: Established schedules, organized workloads, and led multi-functional team to meet aggressive production timelines. − Completed 2,200 maintenance actions to keep seven H-60R/S helicopters, three P-8A, and two E-2D aircraft at peak airworthiness and operational readiness. Supervised all aspects of maintenance including calibration, repair, and replacement of damaged or unserviceable parts, components, and assemblies. − Overcame lack of available resources by manufacturing parts in-house, ensuring compliance with stringent specifications, tolerances, and quality standards. Steered development of logistics plans and documentation for implementing and sustaining P-8A logistics programs. − Conducted comprehensive evaluation of maintenance concept and tasks, logistics resources, and current policies and processes. − Isolated supportability / depot issues impacting P-8A program, and devised sound solutions, alternatives, and recommendations for achieving program objectives. Skillfully performed scheduled / unscheduled and preventative maintenance across variety of aircraft models; led troubleshooting, removal, repair, modification, calibration, assembly, and quality assurance of mechanical and electrical systems, subsystems, airframes, power plants, engines, hydraulics, avionics, and associated support equipment (SE). Coordinated with technicians from multiple shops to drive work sequencing, scheduling, and priority changes; adapted procedures and resources to resolve problems arising from equipment failures, material delays, and labor shortages. Trained employees and inspected finished work to ensure adherence with quality standards; documented maintenance activity and submitted reports on schedule. Key Contributions: Demonstrated exceptional skill in diagnosing, isolating, and correcting technical problems, executing repairs and replacements quickly to minimize aircraft downtime. Interpreted and utilized maintenance instruction manuals, blueprints, schematics, and technical publications in conjunction with variety of test equipment including mechanical rpm test sets, engine, propeller, and turbine Vibration Analysis Test Set (VATS). Provided accountability for budgets, materials, inventories, and documentation; ensured all internal controls were in place and complied with to ensure transparency. − Enforced foreign object damage (FOD), hazardous waste, and tool control programs. Drew upon strong training and performance evaluation skills; coached, mentored, and guided junior mechanics to earn critical qualifications and meet performance standards. Education 2014 Embry-Riddle Aeronautical University Bachelor of Science : Technical Management / Occupational Safety and Health Bachelor of Science, Technical Management / Occupational Safety and Health - 2014 Embry-Riddle Aeronautical University, World Wide Campus Coastline Community College City , State , US Associate of Science : Aviation Technology and Healthy Technology Associate of Science, Aviation Technology and Healthy Technology Coastline Community College, Fountain Valley, California Military Experience August 2010 to August 2010 Company Name United States Navy, Oak Harbor WA Aviation Maintenance & Production Manager, 8/2010 - Present Orchestrate aircraft maintenance activity across 12 work centers, supervising 200+ technicians in testing, troubleshooting, and upkeep of aircraft and engine subsystems on both fixed and rotor-wing models. Direct organizational-level and intermediate-level maintenance programs; implement policies, improve processes, and provide technical supervision and management control of programs impacting aircraft maintenance activities. Drive production quality control and administrative audits; collect, analyze, and interpret test data to provide senior leadership with crucial guidance for improving operational efficiency and performance. Key Contributions: Established schedules, organized workloads,and led multi-functional team to meet aggressive production timelines. − Completed 2,200 maintenance actions to keep seven H-60R/S helicopters, three P-8A, and two E-2D aircraft at peak airworthiness and operational readiness. Supervised all aspects of maintenance including calibration, repair, and replacement of damaged or unserviceable parts, components, and assemblies. − Overcame lack of available resources by manufacturing parts in-house, ensuring compliance with stringent specifications, tolerances, and quality standards. Steered development of logistics plans and documentation for implementing and sustaining P-8A logistics programs. − Conducted comprehensive evaluation of maintenance concept and tasks, logistics resources, and current policies and processes. − Isolated supportability / depot issues impacting P-8A program, and devised sound solutions, alternatives, and recommendations for achieving program objectives. United States Navy, Various locations Aviation Mechanic, 6/1994 - 8/2010 Skillfully performed scheduled / unscheduled and preventative maintenance across variety of aircraft models; led troubleshooting, removal, repair, modification, calibration, assembly, and quality assurance of mechanical and electrical systems, subsystems, airframes, power plants, engines, hydraulics, avionics, and associated support equipment (SE). Coordinated with technicians from multiple shops to drive work sequencing, scheduling, and priority changes; adapted procedures and resources to resolve problems arising from equipment failures, material delays, and labor shortages. Trained employees and inspected finished work to ensure adherence with quality standards; documented maintenance activity and submitted reports on schedule. Key Contributions: Demonstrated exceptional skill in diagnosing, isolating, and correcting technical problems, executing repairs and replacements quickly to minimize aircraft downtime. Interpreted and utilized maintenance instruction manuals, blueprints, schematics, and technical publications in conjunction with variety of test equipment including mechanical rpm test sets, engine, propeller, and turbine Vibration Analysis Test Set (VATS). Provided accountability for budgets, materials, inventories, and documentation; ensured all internal controls were in place and complied with to ensure transparency. − Enforced foreign object damage (FOD), hazardous waste, and tool control programs. Drew upon strong training and performance evaluation skills; coached, mentored, and guided junior mechanics to earn critical qualifications and meet performance standards. Certifications OSHA 30-Hour General Industry Safety & Standards Certificate Skills Aviation, Calibration, Documentation, Maintenance, Accountability For, Assembly, Avionics, Blueprints, Budgets, Electrical Systems, Engines, Hazardous Waste, Hydraulics, Internal Controls, Quality Assurance, Scheduling, Schematics, Sequencing, Technical Publications, Training, Turbine, Aircraft Maintenance, Audits, Aviation Maintenance, General Aviation, Logistics, Quality Control, Solutions, Testing, Excel, Ms Office, Operations, Osha 30, Outlook, Powerpoint, Security, Word, Associate

PRINCIPAL CONSULTANT Professional Summary Financial/Business Analyst with over fifteen years of experience in the financial sector. Proven problem solver specializing in operational workflow designing and streamlining. Deliverer of best practices as Subject Matter Expert in Front, Middle, and Back Office workflows. Innovative thinker in identifying and remedying gaps between business processes and technology. Detailed knowledge of traded financial instruments. Challenge taker, goal oriented, highly motivated, and competent self-starter eager to contribute in a dynamic environment. MBA Experience Principal Consultant Apr 2015 to Current Company Name － City , State Conducts presentations, demonstrating best practices, Trade Life Cycle processing, to prospective Capital Markets clients. Prepares Project Definition that details the scope of work to be done, resources to be deployed, timeframes and benchmarks. Prepares Gap Analysis outlining deficiencies in current processes and develops Business Specifications that defines a technical solution. Assesses workflows and recommends alternatives to achieving transparency, efficiency, and a reduction in operational risk for capital market instruments. Designs accounting schemas, FASB and IFRS compliant, for financial instruments including Fixed Income Securities, Derivatives, FX, Equities, and Commodities. Provides consulting services, as a subject matter expert (SME), regarding capital market front-to-back processing and financial reporting. Senior Consultant Sep 2006 to Mar 2015 Company Name － City , State Provided Pre-Sales consulting services in Asia, Europe and the Americas, to traders of Interest Rate Derivatives, Fixed Income, Equity, FX, Commodity, and Credit instruments. Prepared and delivered presentations demonstrating best practices, Trade Life Cycle processing, to prospective Capital Markets clients for Front Arena (Trading STP solution). Designed workflows for Capital Market clients and Private Banking. Developed workflows (Trading, Operations, and Treasury) composing of financial instruments including Fixed Income Securities, Interest Rate Derivatives, FX, Equities, and Commodities. Provided consulting and development services that address Dodd-Frank trading, settlement and clearing regulations. Prepared and presented accounting schemata compliant with Financial Accounting Standard Board (FASB) and International Financial Reporting Standards (IFRS), including Hedge Accounting (FAS 133 &157, and AIS 39 & FRS 9). Led buy-side (Hedge Funds and Alternative Investment prospects) operational presentations from life-cycle processing to Fund Accounting. Provided business specifications and worked closely with developers, analyzing SQL and Python scripts, to achieve the product requirements. Achievements: Successfully sold in the Latin American and Asian markets through self-training of the local regulatory requirements in Brazil, Mexico, Hong Kong, and Singapore. Effectively reengaged with less-than-satisfied clients by redesigning their workflow to match their business processes and re-implementing Front Arena. Significantly contributed to expanding functional capabilities by working the rapid development team, dramatically reducing the time to market. Enhanced client satisfaction by successfully modeling financial instruments to achieve the optimum Trading and risk mitigation techniques. Business Analyst Oct 2000 to Aug 2006 Company Name － City , State Provided Professional Services (implementations) in Asia, Europe, the Middle East and North Americas Provided on/off site consulting services, conducted gap analysis, created functional design and guidance, system test, and implement OPICS (Operations solution). Managed Treasury Operations and Trading Desk conversion to OPICS for Fixed Income, Equities, Foreign Exchange, Derivatives, and other instrument types. Provided implementation services to comply with Hedge Accounting (FAS 133 & 157, and IAS 39 & FRS 9). Achievements: Enhanced client satisfaction by successfully adapted to working environments in Asia, Central and North America and the Middle East. Completed implementations, by establishing reconciliation/conversion procedures to confirm with accounting requirements. Resolved a payment issue, $2.5 million, by designing and implementing a test plan, conducting a system walk-through and comprehensive review of results. Created requirements documentation and gap analysis, at various banks by reviewing traders' operation and recommending appropriate OPICS solutions. Report Analyst Feb 1999 to Oct 2000 Company Name － City , State Analyzed depository data from domestic and foreign banks that account for 85% of the NY District's money supply. Supported Open Market Operations (OMO) in forecasting money supply and the Board of Governors (BoG) in implementing monetary policy. Evaluated new financial products to determine their effect on reporting requirements and money supply. Achievements: Earned a Presidential Award for a policy adjustment recommendation on the check clearing process that enhances OMO's forecasting ability. Earned a Performance Plus Award for preparing and delivering segments on Reserve Requirements seminars. Increased the accuracy of data transmitted to the BoG by creating analytical models that track the flow and trend of depositary data. Education MBA , International Finance 1997 St. John's University － City , State , USA International Finance Accounting 1983 Long Island University － City , State , USA Accounting Skills Implementation level knowledge of Front Arena, Adaptiv, Opics.  Proficient in Excel, PowerPoint, Word, Access

PROJECT & CONSTRUCTION MANAGER Summary Experienced Project Manager with Auto CAD background, executing luxury custom residential projects from bidding to completion, maintaining industry-leading Quality standards, and implementing CAD technologies for major capability gains. Highly skilled in leading cross-functional teams, liaising with contractors and external agencies, and ensuring on-time completion project milestones. Able to excel in demanding environments and introduce Best Practices. Highlights Residential construction Blueprint reading Leadership Exceptional problem solver Excellent driving record Strong communication skills Detail-oriented Friendly and hardworking Architectural facades Accurate measurements and estimates Auto CAD Proven working experience in construction management Advanced knowledge of construction management processes, means and methods Expert knowledge of building products, construction details and relevant rules, regulations and quality standards Understanding of all facets of the construction Schedule the project in logical steps and budget time required to meet deadlines. Familiarity with construction management software packages Ability to plan and see the “big picture” Competent in conflict and crisis management Leadership and human resources management skills   Accomplishments Turned around projects. Took numerous projects turned over to me because they were behind schedule and over budget and turned them around to meet timeline and budget commitments.  Restored customer relationships. Built trusting relationships with dissatisfied customers at risk of litigation, converting them to happy and loyal. Facilitated subcontractor upgrades. Identified subcontractors with quality and value gaps and replaced them with others who could deliver to higher standards.  Built the brand through a community project. Took over a job to build an affordable foster home for a church. The project was faltering without direction, plans, or funding. Secured plans, permits, and funding to complete the project, building an 8-bedroom, 9-bath foster home heavily funded by contractor and community donations.  Project Manager  during the construction of Five international Furniture Retail stores in Egypt. I was the first Project Manager to work in this region, and was successful opening all five stores.     Experience Company Name August 2014 to April 2016 Project & Construction Manager City , State Assisted skilled workers with construction projects in all phases of rough and finish carpentry. Completed indoor and outdoor residential construction projects Handle all new-start announcements, do the intake for bids, and decide which contractors to use. Review building plans and contracts to obtain permits and licensing. Review project in depth to schedule deliverables and sub contractors as needed. Oversee all on-site and off-site construction to monitor compliance with building codes and client needs and selections. Review work progress on a daily basis, plan ahead to prevent problems and resolve any emerging ones, and do hands-on problem solving. Facilitate meetings with owners, construction managers, and upper management. Schedule building inspections. Stay out in front of activities, priming subcontractors in advance of their next deliverables, to make sure they're ready with any needed change orders, purchase orders, or other preparation to prevent delays and mis-steps. Personally complete punch out tasks requiring a broad skill set from making minor fixes to addressing complex structural issues, such as stucco work, truss repair, drywall repair, installing appliances, and hanging light fixtures.  Company Name January 2012 to January 2014 Interior Designer City , State As an Interior Designer for the largest furniture retailer in the U.S., I designed, developed, and oversaw implementation of floor plans, electrical, merchandise, paint, and signage--all to meet specifications of time, quality, and budget. I adapted plans to maintain the Ashley brand inside and out while accommodating municipality requirements. Company Name January 2004 to January 2011 Bartender City , State While going to school fulltime (2008-2011) I supported myself as a bartender where I strengthened my customer relations skills. Company Name January 2004 to January 2008 Permit Coordinator City , State As a Permit Coordinator for this regional permitting service, I served more than 70 municipalities, helping builders cut through red tape and expedite the permitting process. By understanding the technical specifications of the construction, and building trusting relationships with builders and municipalities, I was able to help builders save time, and often money, in the permitting process. Education B.A : Interior Design, International Academy of Design and Technology City , State Interior Design, International Academy of Design and Technology WARRIOR LEADER COURSE (WLC) 2003 Leadership WLC, formerly called Primary Leadership Development Course (PLDC), is the first leadership course Non-Commissioned Officers (NCOs) attend. WLC is a month-long course that teaches Specialists and Corporals the basic skills to lead small groups of Soldiers. This course is hard hitting and intensive with emphasis on leadership skills and prepares Soldiers to advance to the rank of Sergeant. Ohio State University Sports and Fitness Management City , State , Franklin Military Experience Company Name July 1998 to September 2007 Field Artillery Surveyor City , State Records field data, prepares schematic sketches, and marks survey stations. Performs astronomic observation, measure azimuths, and angles and determines deviations for target, connection, and position area surveys with angular measuring equipment. Assist PADS operator with the transfer, strap down, and preparation for operations of PADS. Computes data using logarithms or calculator to obtain the unknown required field data to include computing for accuracy ratios and adjustment. Operates and performs PMCS on vehicles, radios, weapons, and all survey equipment. Skills Auto CAD, Great Leadership Skills, Operation Monitoring, Management of Material Resources, Judgment and Decision Making, Management of Personnel Resources, Time Management, Complex Problem Solving, Critical Thinking, Active Listening, Reading Comprehension, Contribute to planning Meetings, Excellent Verbal and Written Communication Skills, Working Within Budget, Creative & Resourceful, Hard Working, Proficient With Microsoft Office, Outlook, Excel & Most Other Office Programs, Drafting, Understanding Construction Plans, Managing Change Orders, Organized, Detailed Knowledge of Florida Building Codes, Multi Tasking       

CONTRACTS AND FINANCE OFFICER Professional Profile Contracts and Finance Officer Exceptional Payroll Administrator with a background in finance seeks to provide administrative, accounting and payroll support to an energetic human resources or finance department. Detail-oriented, efficient and organized Contract and Finance Officer with extensive background in community-based organizations seeks to bring strong work ethic and engaging interpersonal communication to a vibrant nonprofit company. Offer expertise in European Development Fund (EDF) Payment and Contract procedures, financial management and accounting procedures and a keen business sense that combine to deliver sustainable results in Project Management . Qualifications Financial Management Project Cycle Management Accounting Procedures Payment/Contract Procedures Budget Support EDF Procedures Productivity Improvement Quality Control Filing/Archiving/Documentation Administration Record-keeping Independent worker Time management Attention to detail Microsoft applications Programme Management Programme Estimates/Grant TOMPRO/TOMFED/TOMON Financial Accounting Software for EDF projects and programs Certificate in Filing, Archiving & Documentation Project Cycle Management   Relevant Experience Transitioned bookkeeping function from external to in-house to increase efficiency and lower cost Simplified payroll processing procedure to increase department productivity by 20 %. Worked with human resources to develop streamlined way to track paid time off. Experience Contracts and Finance Officer 12/2008 to 08/2014 Company Name City Ensure accuracy and completeness of all payments, recovery and related financial dossiers at both the incoming and outgoing stage. Processing payment dossiers for efficient implementation of EDF Projects. Liaise with the European Commission Delegation (ECD) Projects and partners on all matters relating to the financial aspects of EDF resources including payments, recoveries and procedures. Maintain control cards and other financial and accounting records necessary for the management of EDF resources. Update guarantee records and bring up guarantee and action dates. Initiate and advise on project/programme closures and de-commitments. Check for correctness of all tenders, contracts, riders and programme estimates. Verify and validate all payment dossiers for compliance with EDF rules and regulations. Keep up-to-date EDF rules and regulations and disseminate to users. Participate in tender evaluation activities. Co-managed Support Project Draw up programme estimates and tender documents Prepare salary vouchers and circulate pay slips Maintain Assets Register Assist in organizing and coordinating seminars, workshops and EDF training for staff and partners Update Accounting software ( TOMFED, TOMON) National Authorising Office - Freetown, Sierra Leone. Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports. Determined proper handling of financial transactions and approved transactions within designated limits. Distributed expenditure, encumbrances, receipts and receivables according to schedules. Audited contracts, orders and vouchers. Prepared purchase orders and expense reports.Managed accounts payable for an organization of 30 personnel. Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls .Improved accuracy of payroll journal entries by developing and implementing a payroll reconciliation tool. Intern/Trainee - Finance 06/2007 to 12/2008 Company Name City Provided assistance and support on EDF Contractual, Procurement and Financial Management. Assisted with the preparation of tender documents and launching of tenders. Assisted with updating the provider database with all the rules and regulations applicable to the management of EDF. Assisted with the establishing a database on regional and local service providers. Prepared payment orders. Review and initiation of payment dossiers. Intern 09/2005 to 12/2005 Company Name Reviewed pay slips for accuracy. Prepared stock stack cards. Responsible for Inventory and Stock control. Assisted in Procurement procedures. Prepared and reviewed payment vouchers. Data entry, archiving and filing. Education Master of Business Administration (MBA) : Finance, Marketing, Operations Management , Economics and Business Law May 2014 University of Phoenix Online Campus City , State , United States of America BSc : Financial Services July 2005 Institute of Public Administration & Management (IPAM) University of Sierra Leone City , State , Sierra Leone Financial Services Affiliations Member of the Springs of Joy Advisory Committee Executive Member of the Welfare and Humanitarian Ministry, Public Relations Officer, New Life Ministries International Member of the Greeters Department, New Life Ministries International Member of the Women's Department, New Life Ministries International Member of the Eros and Commoners Club, Institute of Public Administration and Management- University of Sierra Leone Member of Saint Joseph's Secondary School Band - Drum Major Skills Accounting, Accounting software, Budget, Contractual Procedures, Data Entry, Database, Documentation, Filing, Financial Accounting, Financial Reporting, Financial Management, Grants, Inventory Control, Access, Excel, Office, Power Point, Publisher, Microsoft Word, Organizing, Procurement, Quality Control Stock, Control, Preparation of Tender Documents, Organize Workshops, Seminars and Trainings

EXECUTIVE DIRECTOR Executive Profile Visionary Executive Director who excels at marketing communication with demonstrated ability in the development of results-driven, strategic, comprehensive marketing and public relations plans and managing all levels of multiple projects including budgeting and administration. Skill Highlights Leadership/communication skills Strategic planning Project management Budgeting expertise Self-motivated Marketing Public relations Print, broadcast, Web, and social media communication Core Accomplishments Managing Editor, Academic Varsity: An Informal History of the Morningside College Interdepartmental Honors Program; 2002, Morningside College Press Keynote Speaker, Quota International of Sioux City Annual Eighth Grade Honors Luncheon, March 2006 and March 2007 Professional Experience Executive Director May 2013 to Current Company Name － City , State Responsibilities related to Writer/Editor position CHIEF WRITER/EDITOR Responsible for writing/editing content for all organizational publications, including the development and production of all public relations materials, the Web sites (www.foothillscac.org, beaheroforkids.org, wordshurttoo.org), newsletters, publications, and educational materials. Example, the fall 2014 newsletter, available at http://www.foothillscac.org/uploads/9/9/2/1/9921414/foothills-newsletter-fall-2014.pdf Maintains and updates Web sites in coordination with a volunteer webmaster. Ensures that the overall message aligns with the vision, mission, and goals of the center. PUBLIC AWARENESS AND COMMUNITY RELATIONS Oversees the development and implementation of comprehensive outreach, education, and awareness programs for the community, maintains and develops relationships with community organizations and agencies, governmental and funding bodies, the media, and others, represents the center to the community and serves as the primary spokesperson and chief liaison with local media. Presents regularly to community groups and organizations about the work of the center. See http://www.foothillscac.org/news-events.html for examples of press releases and media coverage. Other major responsibilities ADMINISTRATIVE LEADERSHIP ◦ Reports directly to and works with the Board of Directors to ensure the sustainability and growth of the 501(c)3 organization; oversees a staff of two full-time and two part-time persons. STRATEGIC PLANNING ◦ Works with the Board of Directors to develop the center's strategic plan, policies, and procedures; is responsible for the implementation of the same. FISCAL & FACILITY MANAGEMENT ◦ Is responsible for ensuring that sound fiscal practices in line with Generally Accepted Accounting Principles (GAAP) and 501(c)3 regulations are followed; administers the center's programs within budgetary provision; provides comprehensive grant management and works with staff to ensure that all financial and program reports to funders are timely and accurate; and oversees the maintenance of the facility and procurement of equipment. PERSONNEL MANAGEMENT ◦ Is responsible for the recruitment, employment, supervision, professional development, and evaluation of staff and volunteers and ensures that job descriptions are developed, regular performance evaluations are held, and sound human resource practices are in place. PROGRAM OVERSIGHT & SUPPORT PROGRAM SUPERVISION Supports the program staff as needed and ensures that all programs are operating appropriately and are in alignment with the vision, mission, and goals of the center. PROGRAM DEVELOPMENT Working with the Board, maintains the shared vision of the organization and appropriate goals and strategies to achieve that mission, provides leadership in developing programs and organizational and financial plans, maintains acceptable standards of professional practice in the center, and ensures ongoing accreditation by the National Children's Alliance. PROGRAM EVALUATION Is responsible for evaluation of programs and overall evaluation of the center, including ensuring the appropriate and accurate collection of data and analysis of that data. FUNDRAISING DEVELOPMENT In conjunction with the Board, develops a comprehensive fundraising plan and secures financial support from individuals, foundations, and corporations, develops and maintains ongoing relationships with major donors and grant funders, and oversees and participates in all fundraising and community awareness events. Private contributions increased by 71% in FY 2015 over FY 2014. Executive Director September 2008 to April 2013 Company Name － City , State Responsibilities related to Writer/Editor position MARKETING & PUBLICATIONS Oversaw the development of communications, including Web site content, e-mail and social media messages, and the quarterly newsletter; oversaw and conducted event marketing; served as managing editor for association publications, including oversight of volunteer and staff writers; and wrote policy papers, Web content, news releases, and other documents as needed. COMMUNITY OUTREACH AND ADVOCACY Oversaw policy education, public outreach, and social and media relations; served as the public face for the association; and was responsible for maintaining consistency of message and branding while working to improve the postdoctoral experience. Successes included but were not limited to: * The NPA's recommendations were adopted by the National Institutes of Health (NIH), the National Science Foundation (NSF), and most recently, the White House Office of Science and Technology Policy. * The NPA garnered attention to the postdoctoral experience in the Washington Post, the New York Times, and other leading publications. * The establishment of the International Consortium of Research Staff Associations, led by the NPA and representatives from the United Kingdom, Ireland, and South Africa. Other major responsibilities LEADERSHIP Reported directly to and works with the Board of Directors to ensure the sustainability and growth of the 501(c)3 organization; oversaw a staff of two full-time and one part-time persons. STRATEGIC PLANNING Worked with the Board of Directors to develop the association's strategic plan and is responsible for the implementation of the plan; most recently, a new five-year plan was developed for 2013-2017. PROGRAM MANAGEMENT Developed programs that benefit and support the association's diverse constituencies and leads staff and volunteers in implementing these programs, including but not limited to the association's Annual Meeting, annual Board Retreat, and other events. FUNDRAISING Engaged in fundraising activities, included but not limited to fundraising campaigns, grant writing, and donor cultivation, and worked to build a culture of giving within the served community. FISCAL MANAGEMENT Oversaw accounting according to Generally Accepted Accounting Principles (GAAP) and in line with 501(c)3 regulations including but not limited to the following: grant management; payroll; general ledger; financial statements; and development of annual budgets. Public Relations Staff Writer January 1999 to August 2008 Company Name － City , State position CHIEF WRITER, EDITOR, AND PHOTOGRAPHER Oversaw external and internal communications, served as editor and chief writer and photographer for news releases, the alumni magazine The Morningsider, and the e-newsletter, On the Move. ◦ Conducted interviews of alumni, faculty and staff on a regular basis. MARKETING Oversaw all marketing efforts and marketing research, including leading an integrated marketing team and the development and production of television and radio commercials and print advertising. Major responsibilities Served as the president's researcher and writer for the college's strategic plan. Oversaw Office of Foundation and Grant Development; served as the college's main grant writer. Successful fundraising included but was not limited to: ◦ Worked closely with faculty to develop and seek funding for new programming; for example, worked with professors from the mathematical sciences department in developing programming and writing and submitting a proposal for the National Science Foundation's S-STEM solicitation; the $600,000 proposal was funded in February 2009. Served on committees and task forces as assigned by the president. Major responsibilities Supervised Office of Public Relations and staff of five; was responsible for ensuring continuation of consistent media coverage and effective marketing efforts. Served as spokesperson for the college. Established Foundation and Grant Development, a new office at the college; served as the college's main grant writer. Served as the president's chief writer. Major responsibilities Oversaw external and internal communications, served as editor and chief writer and photographer for the alumni magazine, The Morningsider, and the e-newsletter, On the Move. Oversaw all marketing efforts and marketing research, including leading an integrated marketing team and the development and production of television and radio commercials and print advertising. ◦ Worked closely with admissions to develop and implement marketing campaigns for recruiting students; the college's enrollment increased by 57 percent from 2001 to 2006. ◦ Led the marketing efforts for the College's 2002-2008 capital campaign, including development and production of publications and the campaign video; served as point person for public launch event in October 2004; the campaign, which began with a goal of $20 million in 2002, raised $42 million by its conclusion. ◦ Oversaw the redesign and ongoing maintenance of the College Web site, including major redesigns in 2003 and direction of a team of over 20 Web editors thereafter. Managed a staff of four to eight. Assisted with special event planning as needed. Major responsibilities included writing all news releases, copy for brochures, articles for the alumni magazine, and other writing as assigned. Co-Owner/Manager January 1974 to January 1999 Company Name － City , State Managed the business and its facilities, serving as its accountant and overseeing customer service and marketing efforts. Relevant Proficiencies Experienced in conducting interviews in a sensitive, culturally aware manner. Experienced in communication through written materials. Experienced in presenting and teaching to large audiences (see Education B.A. : Spanish , 1999 Morningside College － City , State , US B.A., English (with an emphasis in writing) and Spanish, minor in mass communications, Morningside College, Sioux City, Iowa, 1999 M.A. : Leadership Bellevue University M.A., Leadership, Bellevue University, Omaha, Neb., January 2008 Languages an emphasis in writing) and Spanish, minor in mass communications, Professional Affiliations Working with the Board, maintains the shared vision of the organization and appropriate goals and strategies to achieve that mission, provides leadership in developing programs and organizational and financial plans, maintains acceptable standards of professional practice in the center, and ensures ongoing accreditation by the National Children's Alliance Publications To Hear a Child Be a Hero for Kids and Words Hurt, Too NPA Testimony Regarding the Status of Women of Color in STEM. National Postdoctoral Association. Available NIH Biomedical Working Group, NOT-OD-. Johnson Phillips, C., Fonseca-Kelly, Z., Fowler, G., Gelhaus, S., and Taylor, D. . "The Future of Science in the United States: The case for supporting the 'invisible' researchers." Johnson Phillips, C. (2008) "The Advantages and Challenges of at Small, Private Colleges (Master's thesis)." Omaha: Bellevue University Johnson Phillips, C., Gelhaus, S., Ho, J., and Pohlhaus, J., Presentations Foothills Child Advocacy Center: Helping Child Victims"; First Presbyterian Church; Spring Gathering Luncheon; Charlottesville, VA; March 21, 2015 Foothills Child Advocacy Center: Proposal for Action"; Leadership Charlottesville, Charlottesville, VA, November 20, 2013 Finding a Postdoc to Match Your Career Goals"; City University of New York (CUNY) Career and Research Symposium, New York, NY, February 1, 2013. Panelist, Society and Association Effort to Foster Research Integrity; National Academies Committee on Responsible Science: Ensuring the Integrity of the Research Process, Washington, DC, August 14, 2012. Panel Moderator, Launch of International Consortium of Research Staff Associations (ICoRSA), the European Open Science Forum, Dublin, Ireland, July 13, 2012. Using Data to Inform Policy Recommendations and Strategic Planning"; Association of Institutional Research (AIR)/NSF/National Center for Educational Statistics (NCES) National Research Data Institute, Washington, DC, July 12, 2012. The Future of STEM Graduate Education and Postdoctoral Training"; National Science Foundation (NSF) Directorate for Education and Human Resource's Division of Human Resource Development Joint Annual Meeting, Alexandria, VA, June 14, 2012. Finding a Postdoc to Match Your Career Goals"; Howard University 2012 Preparing Future Faculty (PFF) Summer Institute, Washington, DC, June 8, 2012. Expanding Cross-Disciplinary Dialogue in the Postdoctoral Community Workshop; organizer and session facilitator; National Science Foundation, Arlington, VA, April 23-24, 2012. Practical Tips for Effective Mentoring: Hand-holding Not Required" and "What Do You Need from Your Mentoring Relationships"; Environmental Protection Agency, Raleigh, NC, January 3, 2012. Comments on general postdoc issues, The National Academies (NAS) Committee to Review the State of the Postdoctoral Experience in Scientists and Engineers, Washington, DC, December 13, 2011. Leading Innovation and Discovery Workshop; organizer and session facilitator; National Science Foundation, Arlington, VA, September 19, 2011. Postdoctoral Trends and Perspectives: Selection, Training, and Support," Graduate Career Consortium, Stanford University, Stanford, CA, June 23, 2011. Presentation regarding postdoc workforce issues; National Institutes of Health (NIH) Biomedical Research Workforce Working Group (Advisory Committee to the NIH Director); co-presented with Zoe Fonseca-Kelly, Ph.D., Chair, NPA Board of Directors; NIH, Bethesda, MD, June 21, 2011. Facilitating Postdoc Women's Advancement in the Academic Career Pipeline," Oregon State University, Corvalis, OR, May 27, 2011. Postdocs, Federal Initiatives and Title IX," 2011 NPA Annual Meeting, Bethesda, MD, March 26, 2011. Postdocs & Title IX (Plus: Some Promising Practices)," 2010 NSF ADVANCE Workshop, Alexandria, VA, November 8, 2010. Postdoc Women," National Academies Committee on Women in Science, Engineering, and Medicine (CWSEM) Meeting, Washington, DC, November 4, 2010. Let's Talk: Broadening Participation in the Social, Behavioral, and Economic Sciences Postdoctoral Community Workshop, National Science Foundation, Arlington, VA, organizer and session facilitator, October 29, 2010. EPSCoR Mentoring Plan: The NPA Core Competencies & IDPs," Arkansas Science & Technology Authority EPSCoR Annual Meeting, Little Rock, AR, October 4, 2010. Remarks, National Academies Committee on Research Universities Reception, Washington, DC, September 21, 2010. Feeling Invisible?: The Postdoctoral Experience," University of Florida, Gainesville, FL, September 13, 2010. How the NPA Can Help You to Maximize Your Postdoc Experience," Society for the Study of Reproduction Annual Meeting, co-presenter with Philip Clifford, Ph.D. Milwaukee, Wis., July 31, 2010. Early Career Researchers Survey Project, Human Resources Expert Panel, facilitator/consultant for the National Science Foundation Division of Science Resources Statistics, July 13, 2010. Thinking Long-term: The Keys to a Successful Postdoc," The University of South Dakota, Vermillion, S.D., April 12, 2010. Thinking Long-term: Incorporating Core Competencies into the Postdoc Experience," Brown University Providence, R.I., February 25, 2010. What Makes a Successful Postdoctoral Program?," Cedars-Sinai Medical Center, Graduate Program in Biomedical Science and Translational Medicine, Los Angeles, Calif., February 9, 2010 The NPA Core Competencies," University of Virginia Lunchtime Postdoc Seminar, Charlottesville, Va., November 2009. What Makes a Successful Training Program?"; the National Institute on Drug Abuse (NIDA) Research Training Directors' Meeting: Sustaining Training Programs for the 21st Century, Bethesda, Md., November 2009. NPA's Perspective on Core Competencies," Group on Graduate Research, Education, and Training (GREAT) Postdoctorate Leaders Section Annual Meeting: Innovation and Optimization of Graduate Student and Postdoctorate Learning and Development, St. Louis, Mo., October 2009. Leadership Styles" and "Conflict Management," NPA Committee Leadership Institute, Bethesda, Md., October 2009. The State of the Postdoctoral Researcher Today," the Cancer Biology Training Consortium (CABTRAC), Cancer Biology Chair and Directors Retreat, Clearwater Beach, Fla., October 2009 What Every Postdoctoral Scholar Should Know," the Howard University/University of Texas at El Paso (UTEP) Annual Institute of Postdoctoral Preparation, El Paso, Texas, September 2009. Mentoring Plans for Postdoctoral Associates," the National Science Foundation (NSF) Division of Human Resource Development (HRD) 2009 Joint Annual Meeting (JAM), Washington, D.C., June 2009. What Every Postdoctoral Scholar and Principal Investigator Should Know: The National Postdoctoral Association Core Competencies," the University of Nebraska-Lincoln Research Fair; Lincoln, Neb., April 2009. General presentation on the NPA and postdoctoral issues, Postdoctoral and Young Investigator Networking Brunch, American Society for Nutrition (ASN) Scientific Sessions at Experimental Biology 2009; New Orleans, La., April 2009. The Last Link: The Postdoctoral Experience," the National Science Foundation, Co-sponsored by the Division of Graduate Education, The Office of International Science and Engineering, and The Division of Biological Infrastructure, Arlington, Va., January 28, 2009. Leadership Seminar Leader, Morningside College Leadership Academy, March 2008. Cost-effective Surveys," Public Relations Society of America (PRSA) Counselors to Higher Education (CHE) Senior Summit, Washington, D.C., April 2007. Keynote Speaker, Quota International of Sioux City Annual Eighth Grade Honors Luncheon, March 2006 and March 2007. Skills Marketing, And Marketing, Its, Accountant, Customer Service, Receptionist, Retail Sales, Teaching, Advertising, Internal Communications, Marketing Research, Print Advertising, Print Campaign, Public Relations, Basis, Maintenance, Fundraising, Accounting, Gaap, Strategic Planning, Event Planning, Million, Recruiting, Branding, Budgets, Community Outreach, Financial Statements, General Ledger, Leads, Media Relations, Payroll, Program Management, Project Management, Collection, Community Relations, Financial Support, Liaison, Personnel Management, Procurement, Recruitment, Acrobat, Adobe Indesign, Ap, Ar, Biomedical, Civil Site, Conflict Management, Content Management, Content Management Systems, Database, Database Management, Excel, Human Resources, Indesign, Jam, Leadership Development, Learning And Development, Mac, Mentoring, Microsoft Word, Nas, Network Attached Storage, Networking, Od, Optimization, Organizational Development, Photoshop, Pipeline, Powerpoint, Quota, Site Design, Statistics, Time Management, Training, Training Programs, Word

FINANCE SPECIALIST Summary To be able to join an organization where I can utilize my proficiency with accounting principles, along with a flair for accuracy towards performing my duties. Experience Finance Specialist Nov 2014 to Jan 2015 Company Name One of the nation's largest owners and managers of high-quality residential housing representing a diverse mix of multifamily, military and student communities. Salary: USD15 per hour Hours: 40 hours per week During the short term I have worked with Balfour Beatty, I have done the processing of vendor invoices, processing of monthly rental payments, handling of the petty cash fund, reviewing and checking of the BAH Reconciliation of outgoing residents prepared by the Resident Specialist; assists outgoing residents in their out processing - such as booking their pre-inspection and inspection dates; assists prospective and existing residents with their inquiries in person or on the phone; fetching the office's mails and distributing the same; collection of rental due from the military residents that did not opt for allocation in their pay slips; processing of credit card payments of civilian residents. Financial Accountant May 2008 to Sep 2011 Company Name A part of Leighton Asia, which is a member of the CIMIC Group - one of the world's leading international contractors and the world's largest contract miner. Salary: PHP63,000 monthly (USD1,260) Hours: 40-44 hours per week As the company's Financial Accountant, I worked directly under the Finance and Administration Manager. I was delegated various tasks relating to general accounting and financial reporting. On the general accounting side, I supervise the input of financial data on the company's books. Every end of the month, I oversee the closing of the books, making sure that all events that happened during the month are complete and accurate. I manage the billings to our clients and follow through so that collection is made on time to ensure that the Company has the appropriate funds to settle the payables with subcontractors and other suppliers, salaries of the employees, and other expenses. On the financial reporting, I prepare detailed reports with supporting schedules such as 15-month expenditure budget with estimates and variations analysis, cash flows, Financial Packages and various management reports as are required by the head office. All of these are part of the monthly, quarterly and annual reporting packages that the Finance Manager uses during the monthly management meetings held at the Hong Kong Head Office. At every end of the Company's fiscal year, I prepare the Company's Financial Statements and Tax Returns and submit the same on time to the Securities and Exchange Commission and the Bureau of Internal Revenue. I am also the direct contact of the Company's external auditors in all of their queries and needs during the course of their audit of the Financial Statements. The experience I gained from SGV & Co. has made me confident in fulfilling this scope of my work. Other responsibilities I had were safekeeping of the petty cash fund, important contracts and high value checks; maintaining files of project contracts, quarterly balance sheets and income statements; assisting in the internal audit of the Head Office; assisting in the procurement of PCAB (Philippine Contractors Accreditation Board) License - licensing of construction contractors; assisted in the audit conducted by the Bureau of Internal Revenue. During my time with the Company, I was consistently recognized for my ability to work under pressure and meet deadlines. I was able to cut down overtime work of the Accounting Department because of the efficiency of the workbooks I have developed that helped me in finalizing reports and analysis while maintaining the essence of the structures of the reports required by the Hong Kong Head Office. I always met my deadlines but have worked with accuracy, completeness and integrity all the time. Associate Auditor Nov 2006 to May 2008 Company Name Established in 1946 and became a member practice of Ernst & Young Global Limited on June 6, 2002. SGV & Co. is the Philippines' largest multidisciplinary professional services firm while Ernst and Young (EY) is a global leader in assurance, tax, transaction and advisory services. PHP19,500 monthly (USD390) Hours: 40-60 hours per week After passing the Philippine CPA Licensure Examination on October 2006, I started working with SGV & Co. It has equipped me with flexibility to work with a wide range of professionals through my interaction with the clients' employees in different industries. I have participated in the financial audit of various companies where I have utilized my ability to work under pressure and meet deadlines accordingly. I have worked as an individual on some clients and as part of a group on other clients. In one of my individual tasks, I was able to isolate a management error in the way the Company has presented one of their major accounts and was able to formulate a solution to adjust the account and avoid future errors. This has enabled my Senior to trust that I can work diligently and as a consequence I was assigned one of the group's largest client. I have also observed different year-end inventory count procedures conducted by various clients to ensure the accuracy of the inventory that they report in their Financial Statements. Sicangco, Menor, Villanueva & Co., CPAs One of the largest and trusted accounting and auditing firms in the province of Pampanga in the Philippines. Audit Staff Apr 2005 to Jun 2005 Daily allowance of PHP50 Hours: 40 hours per week During my senior year in college, I have undergone on-the-job training for audit. I have assisted in the financial audit, review and evaluation of systems of control and other related professional services of various companies. Education and Training Bachelor of Science , Accountancy Philippines 2006 Holy Angel University Accountancy Cum Laude Philippines Skills Accounting, general accounting, auditing, balance sheets, billings, budget, closing, contracts, CPA, credit, client, clients, Finance, Financial, Financial Accountant, financial audit, financial reporting, prepare the Company's Financial Statements, Financial Statements, funds, PHP, inspection, internal audit, inventory, meetings, Exchange, Office, payables, procurement, quality, maintaining files, reporting, Securities, tax, Tax Returns, phone, year-end

ENROLLED AGENT / TAX ACCOUNTANT / OFFICE MANAGER Executive Profile Dedicated professional with the accomplished ability to work independently and as a team member to successfully achieve project goals and objectives. Skill Highlights Enrolled Agent (EA) Proficient in Microsoft Office Valued team player Account reconciliation expert QuickBooks UltraTax Effective time management Strong organizational skills Advanced computer proficiency (PC and Mac) VA Notary Public Microsoft Office Professional Core Accomplishments Employee Management Liaised with HR department to establish employee benefits, training, payroll and termination procedures. Accounting Reviews Conducted detailed technical and analytical review of federal/state corporate, partnership, LLC's, Non-Profit, Gift, and Fidicuary tax returns, and quarterly estimates prepared by associates. Professional Experience Enrolled Agent / Tax Accountant / Office Manager May 2006 to May 2015 Company Name － City , State Playing a main role in preparing tax resolution settlement actions for the firm Reviewing office files to make sure that all the documentation provided are accurate Analyzing the information to proceed with the tax resolution Making negotiations before preparing final settlement documentation and amount Prepares Corporate, Individual, Partnership, Gift, Non-Profit, LLC's, and Fiduciary Tax Returns Managed accounts payable, accounts receivable, and payroll departments Compliance Officer/Processing Manager/HR Manager January 2005 to May 2006 Company Name － City , State Compliance files to close out, Closing dept., Process loans and supervise other processors, A/P, A/R, Payroll, and Accounting Team Coach July 2003 to December 2004 Company Name － City , State Gymnastics instructor Vice President of Sales / Office Manager / Legal Department May 2003 to December 2004 Company Name － City , State Sales Leads, Signing of Contracts, Meeting with all clients Sending out sub-contractors on daily Jobs, payroll, A/P, A/R, manage City contracts, and Small Claims trials Legal Secretary / Administrative Assistant November 2002 to May 2003 Company Name － City , State Screen calls for potential cases, trained data entry personnel, managed Personal Injury case files from initial intake to demand, prepared demand packages, answered Interrogatories, conducted legal research, accounts receivable, account payable, and payroll Receptionist / Administrative Assistant July 2002 to November 2002 Company Name － City , State Answered mutable phone lines, typed up subcontracts, proposals Purchase orders, submittals, transmittals, helped on bids for projects Mail receivables, mail payables, filing, order quotes Real Estate Legal Assistant November 2001 to July 2002 Company Name － City , State Post closings, legal assistant Disbursements, opening & closing files, typing HUD-1's (settlement s tatements) ordering searches, surveys & title binders, getting payoffs Coordinating with brokers, investors, & loan officers Administrative Assistant August 2001 to November 2001 Company Name － City , State Working under Divaris Real Estate, Responsible for secretarial advance work, receptionist, and interfaced Extensively with various, prestigious companies such as Advantage Mortgage, Progressive Nursing, Nortel Networks, Mericom, and J.  Hoskins Law Office. Accountant August 2000 to August 2001 Company Name － City , State A/P and  A/R and Payroll Clerk: Solely responsible for all bookkeeping, Accounting and executive administrative support for a specialty ship Service contracting firm employing 450 multi-functional tradesmen and Support personnel Interfaced extensively with various prestigious Contractors such as Coastal Coatings, Bay Metals & Fabrications, States Roofing, NORSHIPCO, and Colonna's Shipyard. Collections Representative April 2000 to August 2000 Company Name － City , State Called cardholders and collected credit Card debts Top Performer Sales Merchandiser April 2000 to August 2000 Company Name － City , State Merchandising and customer service representative at a high-end women's fashions retailer in the renowned MacArthur Center Mall Top sales merchandiser Store Manager January 1997 to November 1999 Company Name － City , State Supervising sales associates, opening and closing of management and bank deposits, selection and fall fashion lines, supervision of inventory control and checkout. Gained Hands-on statistical / financial report experience in generation, bank reconciliation's, and other store office administration functions. Responsibilities included hiring, training, scheduling, and store, cash ordering of summer merchandising, housekeeping, functions, and customer service. Assistant Store Manager April 1996 to April 2000 Company Name － City , State In charge of opening and closing store, bank deposits, vendor liaison, replenishment stock ordering, expense monitoring/ control, implementation of new store sets, and modification of known loss reports, training of all cashiers and associates, payroll, cash drawer reconciliation, etc. Highlights: Started as a cashier and promoted to service assistant in two months and assistant manager in one year for outstanding performance. Won various sales and donations awards during tenure. Education High School Diploma : Business and Marketing , 1997 Ocean Lakes High School － City , State Attended Professional Marketing and Management Seminars Accounting and Business , 2004 University of Phoenix － City , State Skills Accountant Management, Client Relations, Computer Proficiency, Organizational Skills Additional Information Honor 2nd Place Winner of the DECCA State Marketing Conference Award (1997) Active Volunteer in the local community

INFORMATION TECHNOLOGY SENIOR MANAGER Summary 15+ Years of Leadership experience in Information Technology (as an IT Director and Consultant) Extensive strategic Vendor Management Expertise (VMO Leadership) Expert in Vendor selection process (RFI, RFP, MSA and SOW) and leader in contract negotiations Senior Project Management leadership Co-Chairman of Change Management Review Board Saved Millions of Dollars in vendor expenses through successfully implemented sourcing “Partnerships” Implemented and Lead a Business Relationship Management Team Accomplished IT Technologist with a strong Business acumen, including an MBA Degree Successfully resolved complex Business, Technical and Operational issues Specialist at presenting Executive Level Technical Business Presentations (VP/SVP/CIO) Highlights Global and strategic sourcing Negotiations expert Vendor management Project management Vendor selection process IT Technical Support Cloud Computing MBA Degree Experience Information Technology Senior Manager April 2013 to February 2015 Company Name － City , State Leading worldwide major manufacturer, distributor and retailer of high quality vitamins & supplements Leadership role in the Vendor selection process (RFI/RFP/SOW) Negotiated and Contracted with selected technology vendors to optimize quality and minimize IT costs Successfully directed several major Vendor sourcing projects of Enterprise Business critical applications (Oracle EBS Suite) Draft, negotiate, and manage large complex vendor contracts Measure Vendor performance via Scorecards (SLA's, Performance Metrics, System Availability) Implement and manage multiple successful "partnerships" with carefully selected key Vendors (Infosys, Accenture, MindTree, Presidio, Salesforce, Oracle (OMCS), Cisco, Genpact, TechDemocracy, Tata, Pegasystems, Amdocs, etc.) Annual recurring savings of $2.75 million dollars from large “re-negotiated” support agreements. Implemented Onsite, Onshore and Offshore talent sourcing models (completed on schedule) Worked with the Business and IT Teams to successfully implement new technical support vendors/partners. Information Technology Director January 2000 to February 2013 Company Name － City , State Major Entertainment Company providing Internet, Email, VoIP and HDTV/VOD to 3.2 million customers Information Technology Director: Researched, selected, implemented and managed multiple Vendor relationships Lead several RFI, RFP, MSO and SOW's. Drafted and approved contract amendments/renewals. Extensive Business Systems, Project Management and Business Relationship achievements. Director of Information Systems with extensive experience in Customer Service technologies. Directly responsible for Managing Infrastructure and Technical Application Support teams, Improved overall contact center system uptime from 99.93% to 99.99% through monitoring and proactive maintenance. Maintained several JD Powers top system performance ratings. Directed a Business Relationship Management team which was integrated within the Business Units. Our IT customer surveys improved from C- to B+ under my lead. Successfully managed over 45 IT Projects, with many coming in on-time, on-budget and with required Business functionality Extensive Strategic Vendor Management expertise and overall responsibility for System Availability (vendor performance metrics, report cards and SLA's). Business Systems Delivery Consultant January 1999 to January 2000 Company Name － City Client Company (Cablevision Systems) “contract-to-hire” and was offered a Senior Management position within Corporate Information Technology. Started a new Technology Support team, centrally supporting over 110+ Business Applications. Client Services Manager January 1998 to January 1999 Company Name Provided professional consulting services to multiple Fortune 500 Companies in Investments, Banking, Finance and Insurance areas. My customers include Merrill Lynch, Guardian and JP Morgan Chase. Implemented customized CRM applications to streamline money transfer reconciliations between World Bank Members. Responsible for System Implementations, Project Management, Project Costing and all Customer Executive Level communications. Assisted the Sales team in closing 3 major new accounts (Sales Support role). Education M.B.A., Masters : Business Administration Adelphi University － City , State Business Administration B.S : Management and Economics State University of New York － City , State Management and Economics ITIL Certifications: by New Horizons Consulting ITIL v3 Foundation ITIL v3 Practitioner Pega Certified Project Management Project Manager Certification Skills streamline, Banking, budget, Business Systems, C, Cisco, closing 3, Consulting, contracts, CRM, Client, Customer Service, E-Business, Email, Senior Management, Finance, Guardian, Information Systems, Information Technology, Insurance, Investments, ITIL, ITIL v, Leadership, Director, Managing, money, MSA, negotiating, Enterprise, Oracle, Project Management, quality, Relationship Management, RFI, RFP, Sales, Sales Support, SLA, Strategic, technical support, Vendor Management, VoIP

CONSULTANT Profile Knowledge of most common operating system *Superior troubleshooting ability *Ability to install and configure networks and personal computers *Excellent customer service skills Professional Experience Company Name January 2008 to Current Consultant City , State Provide support for laptops, desktops and networks. Troubleshoot all computer issues both remote and onsite. Custom build systems based on user specifications. Company Name October 2003 to December 2008 Instructor City , State Taught basic and advanced computer classes. Created appropriate assessments to verify learning. Classes included: MS Windows, Office and A+ Certification. Company Name September 2003 to November 2006 Computer Technician City , State Travelled throughout the state. Installed and repaired both hardware and software systems. Kept on-call hours on both nights and weekends. Company Name June 2002 to August 2003 Computer Technician City , State Maintained uptime of computer network and database systems for students and facility. Ran wiring and cabling for entire network in schools. Consulted with faculty that had computer issues. Education Thomas College 2012 Masters of Education City , State Thomas College 2010 Bachelor : Computer Information Systems City , State Computer Information Systems 2002 CompTIA A+ Hardware and Software 2003 MMTC Net+ Certification Skills A+, A+ Certification, basic, cabling, Hardware, database, desktops, laptops, Office, MS Windows, network, networks, Troubleshoot, wiring

DIRECTOR OF INFORMATION TECHNOLOGY Executive Profile Performance-driven and accomplished Director of Information Technology offering a unique combination of operations and management experience. Strong leader with demonstrated success in managing and providing leadership in a diverse technological environment. Creative, dependable and enthusiastic change agent with a proven track record in improving efficiencies and reducing costs. Visionary with superior long-term planning and project management experience. Proven ability to implement standards and procedures that improve business processes and functionality. Skilled coalition-builder with management practices that motivate and improve staff performance levels while forming a cohesive team. Innovative and customer-oriented to formulate strategies to address service delivery demands and resource capacity. AREAS OF EXPERTISE Executive Leadership/Management Information Technology Project Management Networking Relationship Building Operations/Administration Skill Highlights Professional Experience Director of Information Technology , 05/2000 to 01/2014 Company Name － City , State Provides leadership in directing, planning, managing, and implementing the information technology needs of the City of Greensboro. Provided oversight and direction for the Application Services, GIS, Network Services and Public Safety IT divisions. Establishes guidelines and programs for effective information technology management. Facilitates and implements City-wide strategic policy for planning, development, and deployment of information technology. Key Achievements: Generated a savings of $400K per year with the implementation of VoIP Partnered with NCDOT and GDOT to implement a City-wide fiber optic network infrastructure Implemented on-line payments for parking tickets and utility bills. Received over 1 million in payments to date Over the last five years, maintained a 95% customer satisfaction rating with 98% uptime in server and network environment Implemented virtualized server environment and business continuity site with redundant SAN, servers and network infrastructure Re-established the Technology Advisory Committee. Network Services Manager , 07/1998 to 05/2000 Company Name － City , State Managed the Desktop Services Division, which included the Help Desk, local area network, server administration, training and leasing of computer technology. Maintained and assisted with the support for enterprise-wide technology deployment. Ensured that the customers' technology needs were addressed and resolved in an efficient and effective manner. Key Achievements: Championed the organizational strategic initiative to implement a client-server environment with Microsoft Exchange and leasing of all computer technology Managed and directed the installation of 900+ workstations ahead of schedule and under budget Managed and implemented a $2.8 million internal service charge back structure for Help Desk support and leasing of computer technology Implemented a custom Helpdesk Request application, which includes a customer satisfaction survey after each closed call. Data Communications Analyst , 06/1989 to 07/1998 Company Name － City , State Installed, maintained, configured and analyzed the data communication needs for the City of Greensboro. Installed and configured modems, multiplexers, routers, control units and DEC and IBM terminals. Analyzed system needs and configuration requirements to acquire the appropriate equipment. Managed, maintained and resolved complex system problems with the IBM Mainframe, VAX systems, and servers. Key Achievements: Configured 450+ users on All-In-One Project leader on upgrading IBM Mainframe to VSE/ESA Developed operations manual for IBM Mainframe Employee of the Year finalist 1996. Electronics Technician , 09/1986 to 06/1989 Company Name － City , State Repaired, installed, configured and maintained PC's, servers, modems and other communication equipment. Installed and designed network and data communication circuits. Managed setup and installed communication equipment which included mid-range servers, communications equipment, VAX systems and PC's. Key Achievements: Designed and installed the wiring and communications infrastructure for student registration Established redundant communication links to remote sites Developed and planned the communications infrastructure for campus computer labs. Education Certified Chief Information Officer (CIO) : November 2005 UNC-Chapel Hill － City , State B.S : Industrial Technology (Electronics) , 1986 North Carolina A&T State University － City , State Professional Affiliations Member, North Carolina Local Government Information Systems Association (NCLGISA) Member, SouthEast Association of Telecommunications Officers and Advisors (SEATOA) Member, Public Technology Inc. (PTI) Previous Board Member, Greensboro Municipal Credit Union (Chairman, Technology Committee) Previous Board Member, Welfare Reform and Liaison Project (WRLP) Previous President, National Forum for Black Public Administrators (NFBPA), Triad Chapter Skills budget, client-server, customer satisfaction, DEC, directing, direction, GIS, Government, Help Desk support, Help Desk, IBM, IBM Mainframe, information technology, local area network, leadership, managing, Microsoft Exchange, 98, modems, enterprise, Network, organizational, PC's, Project leader, routers, Safety, SAN, servers, strategic, upgrading, VAX, VoIP, VSE, wiring

LOGISTICS COORDINATOR Summary To obtain a full-time position with a company that offers opportunities and growth potential, while contributing to the success of my employer. I'm a executive who is a dynamic leader, team player and motivator. I have over 15 years of Human Resources/office experience to contribute to any company or organization. I'm a detail-oriented person with excellent analytical skills and experience with benefits and payroll administration. Along with 10 years of Community service work. Accomplishments Employee of the Month Award Team Player Award Experience July 2013 to November 2013 Company Name City , State Logistics Coordinator Rail logistics work in-bounding and out-bounding trains in three different states, for a local railroad Ensuring vins from big three and other automotive companies were on the correct trains Data Entry of all switch Instructions Document train information, along with verifying waybills, for vins correct destination Matching waybill numbers Ensuring that all information inputted is accurate giving attention to detail December 2011 to October 2012 Company Name City , State Administrative Assistant/Receptionist Answering telephones and welcoming guests. Receiving and directing visitors, Word processing, photocopying, filing, and faxing Assist in scheduling and organizing complex activities such as meetings and department activities for members of the Management Team, Maintaining/reordering office supplies Coordinate travel arrangement for employees and consultants as necessary Coordinated work activities of subordinates and staff January 2011 to September 2011 Company Name City , State Project Lead Project Manager assisting 36th District Court with transition from one HRIS/Payroll System ADP 5.0 to ADP HR-B and Workforce Now; servicing 400 employees March 2008 to October 2008 Company Name City , State HR Coordinator Administered monthly payroll for 30-employees for 3 different sites Managed all employee benefits, building, contents, D&O, liability for multiple sites. Reviewed job descriptions developed by hiring manager, and ensured FLSA compliance Coordinated formal employment offers; pre-employment drug screen and background check(s) Created and maintained employee files; employee database. June 2006 to February 2008 Company Name City , State HR Specialist Facilitated the hiring and placement process for over 100 different positions Supported disciplinary action and terminations including COBRA administration Conducted employee training of Benefits eXpert and IPAY systems Administered employee welfare benefits and open enrollment Organized return-to-work program, and employee health and safety training Prepared monthly reconciliation for temporary employment accounts. August 2001 to June 2006 Company Name City , State HR Benefits Administrator Prepared monthly reconciliation for healthcare accounts for BCBS, BCN, HAP, Total Healthcare, Omnicare, Delta Dental, SunLife and Mutual of Omaha Life Insurance, Employee Census Report creation Responded to inquires/concerns regarding employee healthcare benefits Experience with Worker's Compensation, STD/LTD, FMLA, ADA, Child Support Orders, COBRA Administration, LOA, and The Healthcare Reform Act Handled recruitment and placement of union employees Prepared paperwork for new hires and terminating employees with completion of paperwork. Completed ADP system reports for HR compliance Education 2016 University of Phoenix Health care Mgmt BS BS: Healthcare Administration-HM University of Phoenix -Healthcare Administration w/ a concentration in Health care Mgmt. (Pending) 2013-2016 Accomplishments -Trained 350 staff-members on use of HRIS self-service benefit system, ADP's Benefit eXpert -Ability to handle multiple priorities simultaneously -handle all human resource functions with a high level of confidentially -Ability to meet deadlines -Ability to work alone or in a team setting -Ability to set a goal, and make sure that goal is carried out to the fullest. -Ability to produce work with a high degree of accuracy and attention to details -Employee of the Month Award -Team Player Award -Conducted new hire orientations quarterly -Implemented an in-house hiring system; also implemented a back-to-work program for all employees on workman's compensation, the DIA is still using today. Professional Affiliations Warren Conner Development Coalition -Detroit Skills Compensation, Healthcare, Hr, Benefits, Cobra, Reconciliation, Adp, Accounts For, Ada, Annuities, Dental, Fmla, Healthcare Accounts, Healthcare Benefits, Leave Of Absence, Life Insurance, Loa, Long-term Disability, Ltd, New Hires, Recruitment, Short-term Disability, Std, Award, Excellent Multitasker, Simultaneously, Team Player, Health And Safety, Terminations, Training, Payroll, Administrative Assistant, Answering, Faxing, Filing, Office Supplies, Receptionist, Scheduling, Telephones, Word, Adp Hr, Project Manager, Database, Employee Benefits, Flsa, Liability, Detail-oriented, Human Resources, Office Experience, Automotive, Data Entry, Logistics, Railroad

CONSULTANT Summary PC Technician, Security Analyst, and Security Services - Identity Management Solutions-oriented with notable success in a broad range of corporate IT initiatives, while participating in planning and the implementation of policy and procedures, set standards for reference and training.  Create and maintain procedures for end users and support staff to increase productivity and support for the end user.  A track record of increasing responsibility in network security, systems analysis and IT development.  Works with IT department staff and management to inform of processes and procedures and training as needed.  Clearly understands the importance of SLA agreements and standards for all incidents and cases. Skills Microsoft Windows® operating systems Windows NT, 2000, XP, Vista, and Win7. iSeries IFS, iSeries Navigator, IBM Tivoli Administration tools for Windows Server 2003-2008 Networking: TCP/IP, SMS, WSUS, Ethernet, VPN, SecureID Active Directory Users and Computers Hyena v.7.3, Lotus Notes, LAN Manager, Sophos Virus Protection Utilities, WebSense, Norton Lawson Surveillix Central Station RSA Authentication Manager, Citrix, Remedy, GWI Help Desk Solutions, Unix Reflection Manager, Putty, Kana IQ Resource Manager, PC Anywhere, NetOp, Telnet. Experience Consultant , 06/2012 to 07/2013 Company Name － City , State Responsible for upgrading and replacing Windows XP PC's to Win7 OS for a +3000 employee company. Creating and updating asset management for new and to be disposed of equipment. Working with network team to ensure port closure and security. Contacting and working with vendors and Project Management for best practices on upgrading machines and hospital equipment. Senior contact person for Service Desk personnel on procedures and training Inventory and audits of clinics surrounding and hospital for hardware and software and machines to be replaced Creating new procedures for company Service Desk employees and end users to follow after upgrading software installations Installing and configuring new hardware and software for new OS platform Training end users on software hardware changes Creating and editing user accounts in Active Directory Working with network group to ensure port closure for security Contact/support person for Service Desk employees. Field Services Technician II , 01/2011 to 11/2011 Company Name － City , State Front line support for 10,000 Wal-mart Stores and Sam's Clubs worldwide. Provide technical support for usability and critical site issues. Front line support for down store situations working with development and specialty teams to restore connectivity to down ISP and networking equipment. Front line support for software-hardware related that stores or clubs may encounter. PC Technician III/Security Analyst , 08/1998 to 01/2010 Company Name － City , State Front line phone support for US and Mexico terminals, connecting remotely to correct PC software issues, installation of software. Support and monitor the security log management environment and user account administration. Monitor records and control changes in order to maintain network security. Collaborate with system engineers and infrastructure team on solutions to mitigate risks and enhance system security. Develop procedures and facilitate awareness training for management and employees. Participate defining and implementing overall security strategy, policies and procedures. Documenting security projects, task planning, research, testing and implementation. Create and maintain company wide iSeries IFS authorization lists on files and or directories. Create and maintain user accounts within the company including iSeries IFS authorization lists on files and directories. Key member of creation and maintenance of 800 Active Directory accounts; iSeries profiles. Help Desk and PC Technician , 08/1990 to 03/1998 Company Name － City , State Involved in the setup and delivery of leased PC's in the Commodity area. Provided consultation to users, by solving problems over the telephone or by generating Help Requests. Provided customer support for Win95 and WinNT 4.0. Ability to identify and troubleshoot hardware and software. Install and support hardware and software, including Lotus products, Microsoft products, Client Access and NetSoft , Internet, and AutoCadLT. Certified with Dell Optiplex, Dell Latitude and Micron Certification. Education and Training Associate of Applied Science : Computer Systems and Network Technology , October 2000 Vatterott College － City , State Computer Systems and Network Technology Skills a +, Active Directory, asset management, Citrix, hardware, consultation, Client, customer support, delivery, Dell, editing, Ethernet, phone support, Help Desk, IBM, ISP, Inventory, IQ, Lawson, Lotus, Lotus Notes, Micron, Microsoft products, Access, LAN Manager, Win7, 2000, Win95, WinNT 4.0, Windows NT, Windows XP, Navigator, network security, network, Networking, Norton Ghost, operating systems, OS, PC's, PC Anywhere, PC software, personnel, policies, Project Management, research, SMS, Sophos, strategy, TCP/IP, technical support, telephone, Telnet, Tivoli, troubleshoot, Unix, upgrading, Utilities, VPN, Vista, Windows Server

HR ADMINISTRATOR Summary Experience Recruiting Coordinator with 6+ years supporting various industries. Expert in managing background checks 60+ weekly. Processing new hire paperwork; scan, upload and file in employees folders. Proficient in MS Excel - vLook up, Pivot tables, and MS Office, as well as, Taleo, SharePoint, PeopleSoft and Adobe Professional. Initiated and managed background checks for 45 campus locations. Tracked and processed 200+ background checks and job requisitions. Processed new hire paperwork. Scanned new hire paperwork into employees files electronically Assisted in coordinating New Hire onboarding orientation. Highlights TECHNICAL EXPERTISE Adobe Acrobat ADP Enterprise v5 ADP Select SAP (System Application Product) MS Excel (pivot tables, & VLookup) MAS200 Taleo MS Outlook MS Publisher Adobe (Acrobat, Photoshop, Illustrator, InDesign) PeopleSoft SharePoint Concur SnagIt Accomplishments Maintained graduate award budget via MS Excel; stipend, tuition and fees Experience HR Administrator February 2015 to Current Company Name － City , State Provide administrative support to the Director of HR and Sr. Generalist. Verify employment requests for present and former employees; Ev5 and SAP. Process unemployment claims the same day via fax and mail Enter benefit enrollments for new hires in Ev5. Onboard new hire paperwork in ADP Ev5 and SAP; process I9 paperwork. E-verify all new hires. Manage monthly cobra payments using Excel spreadsheet. Human Resources Temp November 2014 to January 2015 Company Name － City , State Provided administrative support to the Sr. Director of HR, HR Assistant and Coordinator. Managed background checks; physician, physician assistants and nurses in ADP Select and EP Staff Check. Processed I9 documents; copy, scan and file. Updated benefit information in ADP Enterprise; add beneficiaries, change of address, dependents. Assembled corporate handbook and benefit packages for new hires. Recruiting Coordinator June 2014 to November 2014 Company Name － City , State Provided administrative support to the Director of HR and 3 Recruiters. Uploaded and track new hire paperwork in Taleo; Applications, CV, Credentials. Maintained and update employee database report via MS Excel; i.e. pivot tables, charts, vlookup and filters Scanned and upload documents in Applicant tracking system. Administrative Assistant February 2014 to May 2014 Company Name － City , State Provided efficient and professional administrative support to the Department and Dean of Liberal Arts & Sciences Prepared department communication, correspondence, and memos Created awards certificate Maintained graduate award budget via MS Excel; stipend, tuition and fees Compiled graduate awards data for MS Excel spreadsheet Maintained department calendars Assisted with requests from Faculty, Staff, and Student Body Human Resources Communications and Staffing Specialist April 2013 to December 2013 Company Name － City , State Compiled latest news from Wellness, President, Benefits, and Human Resources etc onto SharePoint weekly. Coordinated and maintained intranet content and design to ensure consistency, integration, accuracy, and usability. Manage reports in Learning Management Systems; courses that was taken, who signed up to take the eCourses. Designed print media such as posters, brochures, newsletters, and handbooks. Uploaded eCourses in Learning Management System. Assisted with the development of employee training program materials and managing training programs on the Learning Management System. Recruiting Coordinator - Human Resources September 2007 to April 2013 Company Name － City , State Managed & troubleshoot ADP software, background check and drug testing for 45 campus locations. Compiled new hire packages. Managed complex monthly billing using MS Excel -- VLookup & Pivot tables. Organized webinar training for newly hired human resources personal. Trained human resources personal on using ADP, Labcorp and eScreen software. Assisted with organizing onboarding agenda and materials. Compiled and distributed monthly Termination report via ePrise Administrative Assistant - Education Department January 2006 to January 2007 Company Name － City , State Education Bachelor of Fine Arts : Visual Communication , 2010 American InterContinental University － City , State , US American InterContinental University Schaumburg, IL Bachelor of Fine Arts in Visual Communication 2010 Skills Excel, Human Resources, Ms Excel, Training, Adp, Pivot Tables, Recruiting, Adp Software, Billing, Eprise, Onboarding, Testing, Administrative Support, Administrative Assistant, Hr, New Hire Paperwork, Benefits, Integration, Integrator, Intranet, Intranet Content, Learning Management, Learning Management System, Learning Management Systems, Microsoft Sharepoint, Sharepoint, Staffing, Training Programs, Usability, New Hires, Acrobat, Adobe Acrobat, Illustration, Illustrator, Indesign, Ms Office, Ms Outlook, Ms Publisher, Outlook, Peoplesoft, Photoshop, Publisher, Applicant Tracking System, Database, Employee Database, Claims, Cobra, Payments, Sap, Award, Budget, Correspondence, Adp Enterprise, File

LEAD DESIGNER Career Focus An professional with experience in dealing with the optimization of complex processes or systems as well as providing steel framing solutions to residential and commercial applications.Dedicated engineer with excellent technical, analytical and communication skills demonstrated by 4 years of experience.Experienced CAD Drafter with solid knowledge of the practical application of engineering science and technology. Proven ability to manage multiple projects and meet critical deadlines. Skills Certification: Six Sigma, Greenbelt Technical experience with software platforms Software/algorithm design and development Engineering software Software/algorithm design and development Strong presentation skills Process improvement Team player Mechanical design/implementation Visual Basic; Inventor Fusion 2013; Project management Training program implementation Scheduling tools Laboratory evaporators Tube furnaces Synopsys Prime The Mathworks MATLAB Microsoft Visual Basic MS SQL Server 2008 Arena Flow Layouts; and, Time Studies Accomplishments Statistical Analysis Performed data collection and statistical analysis that resulted in sound recommendations that were adopted by department. Testing, Evaluation and Analysis:   Tested equipment to ensure compliance. Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment. AutoCad Software Utilization   Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of four commercial projects. Document Control   Served as document control specialist to design micro precision apertures, sheet metal enclosures, membrane switches and cabling, while following proper standards. CADD Training   Supervised and trained associate drafters. Organized and delegated projects according to co-workers abilities. Drafting Prepared sheet metal fabrication drawings, modifications and commercial specification drawings in compliance with company's drafting standards. Applied Materials Drafting Standards Prepared sheet metal fabrication drawings, modifications and commercial specification drawings in compliance with industry standards. AutoCad Software Utilization   Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of four commercial projects. Document Control   Served as document control specialist to design micro precision apertures, sheet metal enclosures, membrane switches and cabling, while following proper standards. Project Management   Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Professional Experience Lead Designer 04/2014 to Current Company Name City , State Managed numerous projects simultaneously within budgetary restrictions.Designed carts, frames, doors, panels, enclosures and brackets using Inventor and AutoCAD.Created mobile and modular custom container structures for variety of applications including storage, offices and mobile labs.Collaborated with engineers and project managers regarding design parameters for client projects.Operated computer-assisted engineering and design software to complete engineering tasks by deadline on an ad hoc basis.Drew sketches to accurate scale showing relation of proposed installations to existing facilities and exact specifications and dimensions. AutoCAD Engineer 08/2013 to 05/2015 Company Name City , State During tenure, contributed to the development of Pride Park, Midlothian High School, Woods Chapel, Galveston Industrial, and Craig LF Partners. Independently Developed new and exciting products such as commercial and residential framework design. Created engineering and shop drawings for roofs and floor layouts, wall panels and trusses, deck designs and blue prints. Worked directly with local architects and contractors by preparing CAD work samples. Played an instrumental role at meetings and presentations; also built study and *presentation models for display. Skills used: AutoCad 3D, Vertex BD, Key Truss 1.184, Steel Smart 7.0, SolidWorks, Blueprints, Shop drawings, Hilti Profis Anchor, Inventor Fusion 2013, Nitro Pro 8, vu 360, Steel View, Key Build Steel. Designed carts, frames, doors, panels, enclosures and brackets using Inventor and AutoCAD.Resolved part and assembly discrepancies.Managed numerous projects simultaneously within budgetary restrictions.Designed carts, frames, doors, panels, enclosures and brackets using Inventor and AutoCAD.Collaborated with engineers and project managers regarding design parameters for client projects.Created mobile and modular custom container structures for variety of applications including storage, offices and mobile labs. Project Engineer 08/2012 to 05/2013 Company Name City , State During tenure, contributed to a $35 Million dollar facility expansion, reduced distance travel by 84% and time by 71%, increased production by 20% and, produced a rate of returAssisted sales force in programming customer requirements and expectations while providing practical solutions.n of approximately 26%. Manufacturing facility layout planning using CAD designs. Created a team project journal, which served as a progress log. Skills used: Flow charts, spaghetti charts; time studies, cost analysis, Pareto's principle, and simulation. Construction Aide 06/2006 to 05/2013 Company Name City , State Designed a plan for a leadership conference for young professionals. Developed budget and sponsorship packages to raise funds. Used Adobe Photoshop to design conference logo, which saved the chamber $3400. Tested and monitored product safety, leading to safer electronic communications products. Education and Training Bachelors of Science : Industrial Engineering May 2013 Louisiana Tech University City , State Industrial Engineering Member of I.I.E Club Advanced coursework in Industrial Engineering Affiliations Alpha Phi Alpha National Society of Professional Engineers (NSPE) Skills Adobe Photoshop, AutoCAD 3, Blueprints, budget, CAD, charts, cost analysis, funds, layout, leadership, Lingo, logo, MathCAD, meetings, Excel, MS Office, Power Point, Word, MiniTab, presentations, progress, simulation, Six Sigma, SolidWorks, Vertex, View, Visual Basic

CONTENT STRATEGIST Summary Energetic and persuasive Public Relations Specialist offering expertise in public speaking, advertising and media relations. Seeking employment with an established company which will utilize my skills, creativity and enthusiastic approach while allowing me to grow as an individual and further strengthen my abilities. Highlights Microsoft Office Social Media Marketing Strong Editing Skills Project Management Exceptional Writing and Grammar Graphic Design Expert Computer Knowledge Analytical Skills Public Relations Specialist Skilled Typist Telephone Skills/Multi-Line Fast & Accurate Data Entry Correspondence Search Engine Advertising Vector Media Photography Profit & Growth Strategies Experience Content Strategist Jan 2015 to Current Company Name － City , State Create outlines, storyboards, graphics concepts, prototype page layout. Edit copy for writers and provide feedback to visual design team. Act as project manager and simultaneously manages several projects. Handle all SEO techniques, and responsible for executing all online marketing campaigns. Responsible for ALL content management, social media tools, photo editing software and Office software Responsible for writing a minimum of five news articles daily. Assisted with and coordinated all public relations events for the launch of the website. Public Relations & Marketing Manager Mar 2013 to Current Company Name － City , State Create in-depth marketing proposals for restaurants. Implement strategic and community-building campaigns, promotions and contests centered on increasing in-store visits to our clients' restaurants, build brand loyalty for Marion Restaurant Guide and the growth of our online brand. Research followers, organizations & influences to grow fans & build engagement of our website & social media platforms. Plan & execute all events hosted by the Marion Restaurant Guide and for clients. Work with all departments to identify trends and developments that influence Public Relations. Design and maintain all web content, graphics contents, promotional videos, email blasts and email newsletter. Work to develop & maintain relationships with company sponsors. Successfully handle multiple advertising budgets simultaneously. Client/Community Coordinator Sep 2009 to Current Company Name － City , State Set up over three hundred active B2B accounts and maintained a positive work relationship with each client over the course of their contract. Establish an maintain cooperative relationships with representatives of the community. Act as the Digital Marketing Manager for all social media & online marketing. Created a myriad of ad campaigns to promote our clients using Facebook, AdWords, Twitter, LinkedIn and more. Responsible for the graphics needs for numerous clients, including designing logos, business cards, websites, fliers and more. Worked as a Project Manager for over 100 businesses, providing sales and marketing expertise, handling budgets, and overseeing projects from conception to end. Expanded product and company recognition in the national press to grow sales and enhance marketing. Organize public events, contents, parties and more to increase product awareness. Create all web content, email newsletters, and more. Responsible for all administrative duties, including answering telephones, handling computer equipment, faxes, printing, data entry, spreadsheets and more. Project Manager | Advertising May 2010 to Sep 2010 Company Name － City , State Successfully managed a sales team of 15 on a new city-wide project. Encouraged local businesses to support their community by advertising on banners displayed city-wide. Created advertising plans that encouraged clients to advertise & support Marion. Designed logos for many businesses. Lead the sales team to increased sales by over 30% from the previous year for the entire city. Responsible for starting and accurately maintaining all data sheets, contact lists, sales, and proofing. Wireless Specialist Jan 2006 to Jan 2006 Company Name － City , State Assisted with the development of new policies and procedures in a new department. Responsible for the wireless department and overseeing all aspects of wireless activity. Dealt with all levels of customer service and technical support. Handled customer complaints in a professional courteous manner, resolving conflicts expeditiously. Learned the process ofselling and increased wireless sales. Expanded number of "end of sale add-ons" by 35%. Reliably maintained a cash drawer for transactions. Kept an accurate record of all wireless transactions on a computer database. Education Associate of Applied Science , Marketing & Project Management 2016 Marion Technical College － City , State Marketing, Public Relations, Social Media and Journalism coursework Associate of Applied Science , Interactive Media 2016 Marion Technical College － City , State Coursework focuses on video production, image manipulation, web development, Internet development Skills Advertising Analytical Skills Scheduling Appointments Budgets Computer Knowledge Client Relations Customer service Data Entry Editing and Copywriter Graphic Design Project Managing Marketing Microsoft Office Photography Proofing Research Social Media

SEXUAL ASSAULT CRISIS COUNSELOR / VICTIM ADVOCATE Core Qualifications Microsoft Office and General Computer skills Education August 2012 Master of Social Work Fordham University － City May 2009 Bachelor of Arts : Social Services Quinnipiac University － State Social Services May 2006 Associate of Science : Human Services Naugatuck Valley CC － State Human Services Experience 02/2013 to Current Sexual Assault Crisis Counselor / Victim Advocate Company Name － City , State One on one trauma informed crisis counseling to clients with an emphasis on empowerment *Provide advocacy and accompaniment for clients at the hospital, police and court level *Provide support and counseling to family members and friends of victims *Community Outreach *Facilitates multiple support groups to men and women at various community agencies *Legislative Advocacy Committee Liaison *Attend multiple community meetings, roundtables, committees, teams. 01/2010 to 01/2012 Clinical Social Work Intern Company Name － City , State Visited clients in their homes, nursing facilities and hospital setting *Maintained a caseload of 20 - 30 clients *Provided Psych-Social initial and updated assessments *Developed care plans for clients and their families *Coordinated community services for clients and their families. 01/2008 Community Educator Intern Company Name － City , State Facilitated educational training in the community on domestic violence and sexual assault. 02/2005 to 06/2016 Supervisor Company Name － City , State Train and Supervise 153 employees and new supervisors. 01/2001 Social Work Intern Company Name － City , State Developed and implemented curriculum on issues of domestic violence, sexual assault and self-esteem for male and female support groups. Skills Active Listening, Curriculum Development, Group Facilitation, Crisis Counseling 

DIGITAL STRATEGY MANAGER Professional Profile Results-oriented Digital Strategist  with  experience  creating strategic alliances between internal and external stakeholders to effectively align with, and support key digital business initiatives. Visionary and strategic thinker with solid experience managing all levels of multiple projects including budgeting and planning. Qualifications User-centered design  Project management Paid search Search engine optimization Social media marketing  Website measurement and analysis Strong communication skills Critical thinking Relevant Experience Leadership:  Served as key contributing member to Senior Leadership team. Design & Strategy:  Implemented digital strategy by managing the design, development, and content curation for a digital library branch to expand the services offered to patrons. User Experience & Content Quality:  Rolled out website governance guiding the management of digital assets. Research & Insights:  Created website and mobile app analytics dashboard to measure traffic and usage, and assess areas for improvement. Online Marketing:  Managed ad spend of over $200k to consistently increase click through rates and online sales. Project Management:  Managed project goals, timeline, tasks, and budget to launch 3 website redesigns, 1 new website, and a mobile iOS application in a span of 18 months.  Experience Company Name City , State Digital Strategy Manager 01/2015 to Current Accountable for the Library system's digital strategy and digital assets including overseeing the management of 7 websites and an iOS mobile application. Managed team of 2 of web professionals and multiple interdepartmental teams of Librarians, administrators, and Executive Leadership. Worked collaboratively with vendors to keep projects on task, on time, and under budget. Spearheaded cross-functional project to achieve a 12% decrease in website bounce rate and an 18% increase in engaged website visits. Strengthened organization brand by leading a project to develop a custom iOS mobile application integrating with internal systems and a responsive website. Directed the strategic initiative to launch the new summer program website including management of design creatives, user experience, testing and content curation. Served as mentor to junior team members. Company Name City , State Web Services Manager 11/2011 to 12/2014 Managed team of 4 Webmasters and 44 content contributors across the organization. Defined strategy and key performance indicators for public facing and internal websites. Directed strategic initiatives to achieve and enforce website standards and governance model. Identified strategic digital goals and measured performance against targets. Built financial model for new business unit, including the management of a $450k yearly budget. Served on the City/County Web Governance Board, Public Information Senior Leadership team, and Extended Information Services and Technology Senior Leadership team. Company Name City , State Web Metrics Analyst 02/2008 to 10/2011 Developed metrics used to determine inefficiencies and areas for improvement across 65 business units within the Global Small and Medium Business division.  Tracked, analyzed and interpreted trends in website usage and engagement data. Conducted analysis of business unit website and social media traffic data, to make design and marketing recommendations based on findings. Drafted monthly lead and revenue reports and forecasts. Conducted root cause analysis and presented findings and recommendations to executives and other stakeholders. Collaborated with cross-functional teams to implement a migration from the Surfaid Analytics tool to the Unica NetInsight Analytics platform. Company Name City , State Website Administrator 07/2006 to 02/2008 Updated and managed existing website properties. Translated abstract requirements into concrete user workflows and interactive designs. Drove the alignment of business requirements, user-centered design methodology and technology factors to create successful UX designs. Solicited feedback and validation from business and technical team stakeholders. Conducted in-person and online user trainings to assist employees and external committee members with managing community content. Designed and delivered mission critical change request tool using Microsoft SharePoint to ensure the highest levels of availability and performance. Company Name City , State Internet Marketing Manager 12/2005 to 07/2006 Developed website content, meta descriptions and page titles in support of SEO strategies. Directed comprehensive PPC campaigns for external clients in order to increase brand awareness and boost rates of organic and paid click-through. Planned and managed ad spend budgets in excess of $200k. Analyzed performance of all marketing programs to identify the best opportunities for optimization. Completed strategic competitive analysis by assessing strengths and weaknesses of competitors. Created usability reports outlining the pitfalls that contribute to decreased leads and conversions. Designed wireframes identifying recommendations for website improvement. Conducted root cause analysis on isolated issues and presented findings to clients and other stakeholders. Education Master of Science : Technology Management 2010 University of Maryland, University College , City , State , USA Coursework in E-Commerce Bachelor of Arts : Information Systems and Management 2004 Wayne State University , City , State , USA Coursework in Website Management Skills Website Design & Development:  HTML5, CSS3, PHP, Drupal, WordPress, InvisionApp, Adobe PhotoShop, Adobe Fireworks, Microsoft SharePoint Online Marketing:  Google Adwords, Yahoo AdCenter, Facebook Ads, Twitter Ads Website Measurement & Analysis:  Google Analytics, Google Tag Manager, Mouseflow, Unica NetInsights, Coremetrics

MORTGAGE BANKING DOCUMENT MORTGAGE BANKING DOC OPS SPECIALIST Summary Ability to organize and multi-task in a fast paced environment; possess ability to prioritize workload and operate effectively and efficiently with minimal supervision. Ability to think analytically and creatively in response to problem Knowledge of commercial loan pricing, credit policies, procedures, practices, and documentation. Ability and willingness to train and present to small and large audiences of varying sophistication complex concepts in a manner that are easily understood. Highlights SAP, Lotus Notes, Team Leader and Administrative support in communications and training, Research, Reporting, Negotiation Skills, Organization and Interpersonal skills, team work and dedication. Proficient and strong PC skills in scheduling software, Windows XP, Microsoft Word, Excel, Access, and PowerPoint, Excellent interpersonal, oral/written communication and partnering skills. Experience Mortgage Banking Document Mortgage Banking Doc Ops Specialist March 2009 to Current Company Name - City , State Update procedures as needed and support all team lead functions and reporting. Monitor documents daily for mortgage banking customers. Preparation of paid mortgage files for updating identified pay off tracking system, research websites, and internal systems, along with performing daily functions displaying professionalism, time management skills, and organizational skills. Create and maintain productivity reports for tracking databases. Test new reporting and tracking systems. Work closely with department channels, management, and automation to resolve a multitude of complex issues and provide testing results. Monitor reports and queues for Lien Release Customer Care Workbench inbox and the manual add accounts in the payoff tracing system. Provide training to peers on new functions and processes. Workforce Management Analyst July 2007 to August 2008 Company Name - City , State Responsible for entering and reporting Customer Care Professional schedule and exception activity. Communicated information to the Call Service team in regards to the company's and department news, policies, procedures, and new initiatives. Analyzed test results on calls and forecasting for scheduling purposes. Partnered with various management teams to share responsibility for meeting service level and response time objectives across all contact channels; utilizes scheduling software and tools for managing workforce-related tasks and ensuring effective and efficient utilization of such resources. Responsible for assisting management with business unit productivity goals by providing accurate forecasting, staff calculations, staff schedules and management reports. Assist management in monitoring adherence, staffing activity and updating the system as needed. Provided training to peers on new functions and processes. Developed and maintained employee work schedules based on capacity requirements for all Sales and Service or Loss Reporting Unit phone and processing staff. Produced weekly schedules for 100+ Customer Service Representatives based on forecasted volume and workload to ensure adequate staffing levels for phone, email and chat contacts. Managed call outs, paid time off and overtime to hit labor budgets. Officer Manager December 2006 to March 2009 Company Name - City , State Certified trainer on income tax preparation through H&R Block. Advised employees of updated annual changes received from the IRS. Answered customer calls. Worked directly with lenders concerning income tax return checks and fees. Thoroughly examined and analyzed financial records of individual and businesses and advised the best way to file state and federal taxes; Tax preparer when needed. Containment Quality Inspector January 1999 to April 2007 Company Name - City , State Separated non-conforming parts to ensure the guidelines for quality guidelines are met. In support of and under the direction of quality engineers, supervisors, or technicians, used the proven techniques to evaluate hardware documentation, performs laboratory procedures, inspected products, measures process performance, records data, and prepares formal reports. Produced forward automotive lighting and training to peers on new operation functions. Education Bachelors of Business Administration : Computer Information Systems Northeast Louisiana University Computer Information Systems Master of Business Administration : Human Resource Management University of Phoenix - City , State Human Resource Management Associate of Applied Science : Process Technology Louisiana Delta Community College - City , State Process Technology Skills Administrative support, automation, automotive, banking, budgets, interpersonal, Interpersonal skills, oral, hardware, Customer Service, Customer Care, databases, direction, documentation, email, financial, forecasting, laboratory procedures, team lead, Team Leader, lighting, Lotus Notes, managing, Access, Excel, PowerPoint, Windows XP, Microsoft Word, Negotiation, organizational skills, PC skills, policies, processes, quality, reporting, Research, Sales, SAP, scheduling, staffing, tax, taxes, Tax preparer, tax preparation, team work, phone, time management, trainer, websites, Workbench, written communication

SALES Professional Summary graduated from earle high school in may of 1975 and the enlisted in the united states air force from june 1975 to may 1976 honorable discharge started working in a small lumber co where I became a volunteer firefighter and then EMT on an ambulance for 20 years changed careers in 1994 where I went to work for Methodist hospital as an emt started college in 1995 to get in to nursing school graduated in 2001 with associates of applied science in nursing still working with Methodist now as a nurse started in different areas at university and finally wound up doing surgery went to chest pain in er to get more experience doing cv for a year then went to Methodist north to work in surgery cvor my main interest but also done general orthro and cysto as well in august 2015 I retired from Methodist after 21years service to travel nurse since then after a bad travel assignment I went to st francis Bartlett from dec 2015 to march 2016 but decided to go back traveling with a different company went to baxter regional hospital in mountain home from march 2016 to june 2016 then cox south hospital in springfield mo cut short contract due to my house flooding was out for 7 weeks then went to Missouri university hospital in Columbia mo from sept 2016 to dec 2016 Skill Highlights Laparasopic procedures familiarity Medication administration expert Vascular care understanding Advanced Cardiac Life Support (ACLS) certification Computerized charting specialist Enthusiastic caregiver IV drug therapy management Specimen collection/processing proficiency Sterilization techniques mastery OR and ER experience Accomplishments Collaboration Collaborated with physicians to plan and implement patient care. Compliance Maintained compliance with regulatory standards by [compliance activity] . Family Support Educated families about procedures, treatment regimens, prevention and care.Documentation Documented patient intake information.Patient Care Ensured quality control through admissions, assessment, treatment and referral for a broad range of patients. Treated patients suffering from trauma, acute chest pain, respiratory failure and drug overdoses.Documentation Documented patient information obtained from intake interviews.Custodial Duties Kept linen and utility areas clean, emptied and cleaned urinals and bedpans, emptied patient dirty linen hampers. Reporting Prepared regular charts on patient's health related history, medication restrictions and allergies.OSHA Compliance Properly disposed of daily biohazard waste in compliance with federal and local regulations. Patient Education Educated patients about medical procedure steps, recovery measures and medication instructions.Physician Support Consistently praised by physicians for efficient assistance in minor surgical procedures and patient handling.Surgical Preparation Prepared patients for surgery by performing screening tests, evaluating vitals and administering proper medication. Collaboration Compliance Family Support Educated families about procedures, treatment regimens, prevention and care. Maintained compliance with regulatory standards by [compliance activity] . Collaborated with physicians to plan and implement patient care. Professional Experience sales 10/1981 to 07/1994 Company Name City , State ware house foreman ordering materials operating fork lifts sales 07/1976 to 10/1981 Company Name City , State sales office clerk 05/1975 to 06/1976 Company Name City , State typing duties leave request pulling dorm guard duty when necessary registered nurse\emt 07/1994 to 08/2015 Company Name City , State started out as emt then registered nurse circulator in surgery 12/2015 to 03/2016 Company Name City , State Military Experience office clerk 05/1975 to 06/1976 Company Name City , State airman of the month honorable discharge Education and Training Associate of Applied Science 2001 southwest tennessee community college City , State , usa 1980 midsouth community college City , State , usa emt cert High School Diploma 1975 earle high school City , State , usa Licenses tennessee license 133714 inactive arkansas licenseR070029 active florida license RN9407268 active BLS 2017 ACLS 2017 Personal Information birthday:march 10 1956 gender:male religion:church of christ martial status:married number of children:one son two daughters Skills started out hand charting but now at north computer charting on cerner.i run the tmr laser in the heart rooms operate the cryo and ablation machine.i operate the veri q machine measuring blood flow the the arteries.operate the laparoscopic equipment in the heart and general side of the OR.start iv's on patients give antibiotics run fluids thru iv pumps. i know how to prep a pt for surgery making sure the saftey of the pt before during and after surgery. i have done moderate sedation of pts call the family during surgery make sure chart is correct and everything is signed before surgery. making sure any blood products are needed

DIRECTOR, VENDOR SERVICES AND COMPLIANCE Summary Extensive experience in human resources, account management, business architecture, project implementation, and director level operations. Ability to display outstanding interpersonal skills, keen analysis, problem solving, and team approach to meet the demands of clients and stakeholders. Highlights Strong Task Management Skills Benefits and Payroll Administration Implementation Change Management Analytical Strong Interpersonal Skills Contract Negotiation Evaluation and Compliance Innovative Problem Solving Strong Written and Verbal Communication Reporting and Documentation Experience Director, Vendor Services and Compliance October 2015 to Current Company Name - City , State Analyze requirements and produce solutions in accordance with best practices in employment and human resource law as it relates to independent consultants, contractors, and temporary labor. Architect solutions that exceed program objectives through in-depth analysis of business requirements. Facilitate discovery of business information and processes to uncover potential areas of risk. Selected to lead the management of program implementation including project initiation, planning, execution and closure. Develop and manage project schedules and deliverables and report on status and results. Coordinate activities and meetings internally and with stakeholders to analyze business requirements and solicit feedback. Conduct detailed workflow and business reviews to monitor project results and control resources. Audit data and systems to ensure a thorough understanding of processes and internal policies. Continually evaluate programs to improve process, system, and people efficiencies. Prepare metrics and recommendations to present at Quarterly Business Reviews. Team Manager October 2008 to December 2010 Company Name - City , State Responsible for a team of Human Resource Specialists/Business Managers. Manage programs to ensure account satisfaction and operational delivery of defined objectives. Develop effective relationships with key stakeholder involved in client programs. Screen and hire senior level professionals as well as coordinate orientations. Actively train, mentor, and consult new employees hired by the company. Conduct regular feedback and planning sessions for employees to meet career path objectives including professional development coaching. Evaluate and adjudicate independent contractor compliance assessments. Provide risk analysis and assessment by identifying potential areas of concern and ensuring programs are being administered as agreed upon. Negotiate master service agreements and individual consulting contracts. Human Resource Specialist/Business Manager November 2006 to October 2008 Company Name - City , State Educate and communicate regarding complex human resource, legal, financial, and system transactions. Administration of benefits including retirement, profit sharing, medical, dental, life, and disability insurance. Oversee invoicing, payroll, expense processing and reconciliation for assigned accounts. Work with independent contractors and vendors to perform compliance assessments. Audit and reconcile online reports to guarantee accounts accurately reflect business goals. Provide operational business support and a high level of customer service to an assigned group of professionals working domestically and internationally. Serve as an advocate internally to ensure outstanding issues are managed and resolved promptly. Establish and maintain positive working relationships through developing credibility and report. Relationship Banker August 2004 to October 2006 Company Name - City , State Proactively initiate, develop, and manage long-term, profitable relationships. Manage existing client relationships to identify future needs and consultatively address them. Profile prospects and clients to indentify additional financial needs, and refer to appropriate financial partners. Deliver superior quality service in person or by phone such that client needs are met on a consistent positive basis. Responsible for preparing weekly and monthly reports on employee and branch status in several aspects of banking. Hold meetings weekly with employees on knowledge of current products, sales meetings, and on satisfying client needs. Oversee and participate in daily operational function of branch teller area while responsible for delivery of superior quality service while adhering to corporate, regulatory and audit guidelines. Ensure timely and efficient completions of client transactions by teller staff while acting as a service leader for branch personnel. Proactively encourage the sales/quality referral process of branch teller staff. Consistently met monthly sales goals. Recognized by Regional President for 100% score by mystery shopper. Director, Enterprise Solutions January 2011 to September 2015 Company Name - City , State Analyze requirements and produce solutions in accordance with best practices in employment and human resource law as it relates to independent consultants, contractors, and temporary labor. Architect solutions that exceed program objectives through in-depth analysis of business requirements. Facilitate discovery of business information and processes to uncover potential areas of risk. Selected to lead the management of program implementation including project initiation, planning, execution and closure. Develop and manage project schedules and deliverables and report on status and results. Coordinate activities and meetings internally and with stakeholders to analyze business requirements and solicit feedback. Conduct detailed workflow and business reviews to monitor project results and control resources. Audit data and systems to ensure a thorough understanding of processes and internal policies. Continually evaluate programs to improve process, system, and people efficiencies. Prepare metrics and recommendations to present at Quarterly Business Reviews. Education MPA : Human Resource Management , January 2012 George Mason University - City , State Human Resource Management BA : Organizational Communication , May 2006 George Mason University - City , State Organizational Communication AS : General Studies , May 2004 Northern Virginia Community College - City , State General Studies Skills account management, approach, Architect, banking, Benefits, Change Management, coaching, Strong Interpersonal Skills, interpersonal skills, consulting, contracts, Contract Negotiation, client, clients, customer service, delivery, Documentation, financial, Human Resource, human resources, insurance, invoicing, law, legal, director, Management Skills, meetings, mentor, Payroll, personnel, policies, problem solving, processes, improve process, profit, program implementation, quality, Reporting, risk analysis and assessment, sales, phone, Verbal Communication, workflow, Written

ELECTRONIC TECHNICIAN II Profile To acquire an electronic engineering position in an organization where my productive skills and experience will contribute to the success of that company. Committed, Motivated, Customer-service focused ,Forward-thinking Electronic Engineer with hand-on experience performing quality troubleshooting, electronics system design and development. Professional Experience 09/2011 to 12/2014 Electronic Technician II Company Name － City , State Job Summary : Builds, Troubleshoots, and maintains test and repair of manufacturing and inspection test equipment on C.O. telecommunications equipment down to electronic components parts level. Operates production test equipment. Monitors and performs calibration of test equipment and testers.Diagnose and repairs failed circuit boards and using a variety of diagnose tools including visual inspections. Collects data and interprets board failures.Train lower level Technicians.Troubleshoot, repairs, and maintains test equipment as needed. Diagnose and repairs failed circuit board using a variety of diagnostic tools 01/2005 to 01/2009 Construction Coordinator Company Name Prepares specifications and reports for construction projects and monitors the projects' status through completion. Exercise professional control and timely implementation and administration of limited scope capital projects. Assist in the preparation of contracts for consultants and contractors. Assure the corporation receives the best value for the lowest possible cost. Oversee the construction phase of assigned projects. Makes field inspections of residential, commercial, and other types of buildings and structures in all stages of construction. Daily inspections on overlay construction of multiple work orders, underground Fiber cable placement (Fios FTTP Fiber to the premise), & Fiber splicing Quality Assurance on Fiber Closures, color codes, Fiber Terminal counts, Cleanup, & organization inside the vault. Test Hub splice for Residual Impurities from the hub and throughout the distribution work order that can Block, Deflect, or Alter the path of light as it attempt to pass through the fiber core. Check Fiber Alignment on New mechanical fusion Splicing. Extensive print reading abilities. Local Manager Local Manager Verizon Communications 3704 3rd Ave Tampa, Florida Responsible for the daily monitoring of 10-20 Splicing technician for the Fiber To The Premise Splicing distribution work orders and Greenfield work orders in Tampa. The daily communication and coordination with the Single Service Providers to monitor work order progress, milestones and potential jeopardies. Work order package closing and documentation. 01/2000 to 01/2000 Company Name 3192-9L, 9T Manufactures: Charles Industries, DSL Loop Units- HRU, HTUC, HRU612, HRU412, HLU388 Adtran, Pair Gain, PGF 8 line Units- FRC753, PS213, FAU728, FLU712, FLC703 High Gain, AT&T, OTR-D - OC48, DDM-2000, MUX2400 Go Digital, NEC, Adtran -HDSL Education and Training 1 2005 Bachelor of Science : Information Systems Security, Information Systems 1 2003 Associates of Science : Computer and Electronic Engineering ISS ITT Technical Institute － City , State , US GPA: GPA: 0.850 GPA: 0.850 Affiliations Supply Petty Officer: In charge of distributing material and equipment for all personnel in the V1 Air Department, Conducted performance evaluations and made promotional recommendations of several enlisted personnel in V1 AIR Department. Member of the Crash and Salvage firefighting team during flight operations Certifications OTR Skills SECURITY, CLOSING, COLOR CODES, CONTRACTS, DOCUMENTATION, FIBER SPLICING, INSPECTIONS, PROGRESS, QUALITY ASSURANCE, SPLICING, VERIZON, DSL, AC, CIRCUITS, COMPONENT LEVEL REPAIR, DDL, SCHEMATIC, TELECOMMUNICATION, TELECOMMUNICATIONS, TELECOMMUNICATIONS EQUIPMENT, AVIATION, CLASS, COMPREHENSIVE LARGE ARRAY DATA STEWARDSHIP SYSTEM, DISPATCHER, OPERATIONS, PROMOTIONAL, SYSTEMS SECURITY, MICROSOFT WINDOWS, WINDOWS 95, WINDOWS 98, WINDOWS ME, DDM, HDSL, MICROSCOPE, MULTIMETERS, OC48, SOLDER, SOLDERING, EXCEL, FIREWALLS, POWERPOINT, RED HAT, WORD, ISS Military Experience 11/1996 to 11/2000 E-4 Company Name In charge of distributing material and equipment for all personnel in the V1 Air Department, Conducted performance evaluations and made promotional recommendations of several enlisted personnel in V1 AIR Department. Member of the Crash and Salvage firefighting team during flight operations. Responsible for moving, spotting, safety and launching all aircraft on the flight deck. Including instructing personnel in breaking down and tying down all aircrafts on the flight deck. Able to handle challenges, coordinated a variety of tasks in stressful and fast-paced environment Master at Arms: Security Patrolman, Dispatcher, Armored escort for government bank on board the USS George Washington. Patrolman in all Captains' (C.O) and Executive Officers' (X.O.I) Mast. Managed a crew of 40 subordinate enlisted. Delegated tasks to those enlisted on behavior probation. Collaborated with superior officers to oversee tasks and duties of personnel within Air and Security department. Point man on Security Attack Force Team and Special Forces Joint tasks onboard the USS George Washington.

GENERAL MANAGER Summary company that would offer growth within the organization. I am easily adaptable, maintain a high regard for attention to detail, and I bring a strong background in coaching/development of teams. I am looking to work for a company that will utilize my talents to the fullest while offering opportunities for growth. I want to work within a partnership that will challenge me to my fullest potential. Highlights Retail inventory management Store opening and closing procedures Store operations MS Office proficient Outstanding communication skills Exceptional leader Team-oriented Recruiting and interviewing Accomplishments I have often been depended on for training new managers and staff from different locations within the company I work for.  I am currently working on rewriting the Standard Operation Procedures manual as I am fully knowledgeable of the company's standards and policies.   Experience General Manager 10/2013 to 09/2016 Company Name City , State Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Design and implemented customer satisfaction metrics. Determined staff promotions and demotions, and terminated employees when necessary. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Trained staff to deliver outstanding customer service.  Analyzed marketing information and translated it into strategic plans. Contributed to merchandising ideas at team sale meetings. Worked closely with the district manager to formulate and build the store brand. General Manager 05/2010 to 06/2013 Company Name City , State Addressed customer inquiries and resolved complaints. Delivered excellent customer service by greeting and assisting each customer. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Trained all new managers on store procedures and policies. Completed weekly schedules according to payroll policies. General Manager 09/2008 to 07/2010 Company Name City , State Delivered excellent customer service by greeting and assisting each customer. Opened a new store location and assisted in recruiting and training new staff. Design and implemented customer satisfaction metrics. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Determined staff promotions and demotions, and terminated employees when necessary. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. General Manager 11/2002 to 08/2008 Company Name City , State Addressed and corrected sales staff communication issues in a tactful and effective manner. Analyzed marketing information and translated it into strategic plans. Trained staff to deliver outstanding customer service. Wrote order supply requests to replenish merchandise. Worked closely with the district manager to formulate and build the store brand. Trained all new managers on store procedures and policies. Completed weekly schedules according to payroll policies. Opened a new store location and assisted in recruiting and training new staff. Apparel Manager 09/1998 to 08/2002 Company Name City , State Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Contributed to merchandising ideas at team sale meetings. Education Associate of Science : Biology Florida International University City , State Biology Languages fluent in Spanish and some Italian Skills Coaching, Inventory Control, Italian, MS Windows, Oracle, Payroll, sales, Scheduling, fluent in Spanish, Staff Development, 55 WPM, Visual Merchandising

PROGRAMMATIC MEDIA SUPERVISOR Work History Company Name Experience 04/2017 to Current Programmatic Media Supervisor Company Name － City , State Directly oversee a group of Programmatic Associates & Managers on their day to day responsibilities across 5 major pieces of agency business Drive senior Media staff to innovate and automate their media plans through the self-service team Formulate proposals for new client opportunities involving data driven audience buying and remarketing Create and foster relationships with tech providers, data companies and inventory sources throughout the programmatic landscape. 04/2016 to 03/2017 Manager Company Name － City , State Execute, manage, and optimize online media campaigns for agency clients through Demand Side Platforms Evaluate data fields from multiple sources to highlight key performance indicators Offer consultative support to media teams surrounding programmatic buying. 08/2015 to 04/2016 Media Planner Company Name － City , State Act as day to day Account Manager for a set of clients cumulating over 10MM in media budget Develop innovative online and offline media recommendations that align with the brands business goals Train Assistant Planners on the basics of account management, media planning and industry best practices Own and manage status meetings in regard to paid media programs with client and vendor partners. 02/2015 to 08/2015 Digital Media Strategist Company Name － City , State Communicate rationale and reasoning behind integrating digital media such as Programmatic Display, SEM, Online Video, Mobile and Social into the overall media recommendation Direct Activation Team on media plan strategy while overseeing the buying process from initial RFP to final reconciliation of vendor invoices. 12/2013 to 02/2015 Digital Media Analyst Company Name － City , State Appointed as Digital Point of Contact for several key accounts involving heavy online CPA & ROI strategies Manage client deliverables for creative, tracking and payment Implement tagging strategy, build dashboard reports and set KPI's to gauge success of digital campaigns through data analysis. 02/2013 to 12/2013 Development Assistant Company Name － City , State Worked with Research team to handle requests from across the agency requiring research analysis software such as comScore, Nielsen, Scarborough and MRI Transitioned onto Account Team to work on National and Regional Direct Response clients. Education and Training May 2010 BA : Broadcasting & Mass Media TEMPLE UNIVERSITY : SCHOOL OF COMMUNICATIONS AND THEATRE － City , State Broadcasting & Mass Media Skills account management, agency, automate, budget, CPA, client, clients, data analysis, inventory, media plans, media plan, media planning, meetings, proposals, Research, RFP, strategy, Video

EXECUTIVE ASSISTANT HR Summary Skillful and dedicated Executive Assistant with extensive experience in the coordination, planning and support of daily operational and administrative functions in a highly confidential environment. Focused, results-driven professional looking to obtain a career oriented administrative position with Newark CEDC. Office Management Calendar Management Policies & Procedures Manuals Report & Document Preparation Spreadsheet & Database Creation Bookkeeping & Payroll Records Management Meeting & Event Planning Facility Management Highlights Word, Excel, Access, PowerPoint, SAP, Lotus Notes, Oracle Experience Executive Assistant HR 01/2014 to Current Company Name City , State Providing administrative support to President of home-care service provider to the Developmentally Disable population. Maintain calendar, process requisitions, and organize company meetings. Administer pre-employment training and testing. Mange bi-weekly payroll for 100 employees Maintain schedules and calendar management for President. Maintain organization charts, staffing/workforce plans, HR audit files and other confidential materials. Coordinate with Recruiting and Staffing to process new hires. Handle all administrative support responsibilities related to HR. Biller 12/1999 to 05/2004 Company Name City , State Processed incoming and outgoing shipments. Analyzed customer billing issues for corrective actions. Provided assistance to dock personnel and suppliers on shortages and overages. Assisted in special projects as needed. Administrative Assistant 10/1997 to 08/2013 Company Name City , State Responsible for assisting the Director of Engineering, VP of Construction, HS&E Director and Human Resource Business Partner. Maintain documentation control for construction projects, new hire and safety training, purchasing activities, ensuring payment of all site utilities, and support accountant on account payable issues. Specific accomplishments included: Engineering Organized travel for senior management domestic and international. Organized travel, lodging and meal for international employees. Prepared monthly reports for capital projects, process change, utility usage, and overtime expenditures. Coordinated meeting, luncheons, corporate functions and internal training seminars. Assisted in the implementation of electronic system. Assisted and revise hazops, batch sheets, and SOP's. Monitored and purchase office, facility, PPE and lab supplies. Assisted engineering department staff (10) with expense reports, subscriptions and licenses. Safety Training Prepared issue and maintain contractor approval applications and insurance certifications. Maintained training logs for plant personnel and assist in the coordination of plant safety training. Provided PPE for employees, contractors, subcontractors and visitors. Assisted with safety walks, audits and incident investigations. Lead initiatives on green projects utilizing Six Sigma Lean process. Construction Liaison between city official and construction department on obtaining tax abatement utilizing the affirmation action program. Liaison between VP of Construction and architecture firms, subcontractors and union officials. Maintained travel, lodging, and transportation for VP of Construction and staff. Developed and implement report systems for Project Engineer and Construction Management. Assisted in managing capital project budget for 33M-research building. Assisted in managing capital project budget for 30M flavors building. Assisted Drafting department with copying, scanning and shipping of PID's and architectural designs. Created, maintained, and submitted requisitions, contracts, addendum to contracts, and contractor approval forms. Setup and maintain project field offices. Assisted in organizing bid packages for onsite and offsite construction projects. Maintained certified payroll documentation from all subcontractors. Human Resources Provided assistants to HR Business Partner in new employee background checks and physicals. Conducted new employee benefits orientation. Prepared brochures for job fair and maintain biweekly payroll for engineering department. Prepared agenda for managers to meet newly hired employees. Senior Assistant Underwriter 03/1994 to 07/1996 Company Name City , State Reviewed applications, letters, close outs, and cancellation policies. Advised clients on policy documentation, correspondence, cancellations, deletions, and additions. Prepared, review, rate, and issue renewals and new business policies. Maintained and developed quality control procedures for finance contracts Developed and implemented automated monitoring systems. Education Master of Business Administration 2011 Centenary College City , State Bachelor of Science : Business Administration 2009 Business Administration Skills accountant, administrative support, benefits, billing, brochures, budget, bi, charts, contracts, copying, clients, documentation, Drafting, Engineer, senior management, finance, forms, Human Resource, Human Resources, HR, insurance, letters, Lotus Notes, Director, managing, materials, meetings, Access, Excel, office, PowerPoint, Word, Oracle, organizing, payroll, personnel, policies, purchasing, quality control, Recruiting, research, Safety, SAP, scanning, seminars, shipping, Six Sigma, SOP, Staffing, tax, transportation, utilities

CONSULTANT Summary [job title] with more than [number] years of experience planning, developing and implementing [program or process] .Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.high level of client interaction utilizing my extensive knowledge and experience in the retirement and compensation fields. Resourceful, Responsible, Results-oriented, Seasoned, Self-directed, Service-driven, Skilled, Strategic, Superior, Talented, Versatile, Well-qualified, Adaptable, Ambitious, Analytical, Articulate, Award-winning, Business-savvy, Client-focused, Committed, Conscientious, Consistent, Creative, Customer-focused, Customer-service focused, Deadline-driven, Deadline-oriented, Dedicated, Dependable, Detail-oriented, Disciplined, Driven, Dynamic, Effective, Energetic, Experience, Expert, Flexible, Focused, Gifted, Hands-on, Hardworking, Highly motivated, High-performing, Innovative, Mature, Meticulous, Motivated, Multi-task-oriented, Organized, Outstanding, Performance driven, Personable, Positive, Pragmatic, Proactive, Productive, Proficient, Reliable, AccomplishedHighly qualified, detail-oriented and hardworking [Job Title] with more than [Number] years of experience. Proficient in research, writing, case management and client relations. Expert computing and technology skills including competence in multiple software applications, website design (HTML), CMS and hosting, networking issues and social media. Highlights Cost Benefit Analysis (CBAs) Account reconciliations Organized Unsurpassed work ethic Results-oriented skills Productivity improvement Microsoft Office Suite expert Work flow planning Detail-oriented Superb time management Experience Consultant January 1997 to August 2015 Company Name - City , State Planned, designed and implemented retirement and compensation programs of varying size and scope. Provided technical and consulting services on qualified and non-qualified retirement, compensation and incentive plan issues to clients and other consultants. Prepared plan documents, amendments, summary plan descriptions and employee meeting materials for retirement, incentive and compensation programs. Implemented policies and procedures to administer executive compensation programs. Designed multiple costing, accounting and tax models to assist clients with selection of program alternatives. Performed various market analyses for clients to determine competitiveness to market in the areas of compensation and benefits. Primary Administrative Consultant January 1995 to January 1997 Company Name - City , State Administered multiple clients' defined contribution retirement plans. Prepared and filed IRS Form 5500 series reporting Prepared all required plan compliance testing including ADP/ACP testing, top heavy testing, annual additions testing, minimum coverage testing and other required discrimination testing. Implemented systems to automate multiple job functions. Consistently exceeded target fee realization ratios on all client relationships. Treasury Analyst January 1993 to January 1995 Company Name - City , State Designed and maintained cash collection and disbursement systems. Managed short-term cash/debt balances and daily bank relationships. Managed execution of wire transfers and foreign exchange transactions. Prepared financial reports and developed spreadsheets and programs for financial modeling and forecasting. Provided information systems support to treasury department. Pension Analyst January 1992 to January 1993 Company Name - City , State Assisted with the selection and review of plan trustees, investment managers, record keepers and actuaries. Monitored performance and activity of company's domestic defined benefit and defined contribution pension plans. Acted as liaison between plan trustee, record keeper, actuary and internal benefits department. Responded to participant questions on plan investments Completed annual reporting with Internal Revenue Service, Department of Labor, Securities Exchange Commission and Pension Benefit Guarantee Corporation. Prepared annual board reports on global pension plan performance. Intern January 1991 to January 1992 Company Name - City , State Reconciled trust bank statements to record keeper accounts. Monitored performance of retirement plan investment managers. Prepared and maintained quarterly investment performance reports. Allocated insurance claims to plant locations. Education Master of Business Administration : Administration , 1995 University of Toledo - City , State GPA: GPA: 3.4 Bachelor of Business Administration : Finance , 1991 University of Toledo - City , State GPA: GPA: 3.2 Dean's List Select One : 1987 St. Ursula Academy - City , State GPA: GPA: 3.7 Graduated with highest honors and in top 10% of class *National Honor Society Skills accounting, ADP, automate, benefits, consulting, costing, Crystal Report, client, clients, financial modeling, financial reports, forecasting, foreign exchange, Novell GroupWise 5.5, information systems, insurance, Microsoft Internet Explorer, investments, market, materials, Microsoft Access 2000, Microsoft Excel 2000, Exchange, Microsoft Outlook Express, Microsoft PowerPoint 2000, Windows 95, Windows NT, Microsoft Word 2000, Netscape Navigator, Operating Systems, policies, reporting, Securities, spreadsheets, tax, treasury, Writer

INFORMATION TECHNOLOGY MANAGER Summary Dedicated IT Manager well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines. Highlights Operations management Project tracking  Performance criteria tracking Waterfall framework Scrum methodology Enterprise platforms Salary structure/compensation analysis Calm under pressure Compensation/benefits administration Staff development Client communication Experience Information Technology Manager , 03/2013 to Current Company Name － City , State Managed a four-person local IT team, allocating resources to ongoing projects and enforcing deadlines. Drove business KPIs through rapid iteration of customer-facing product features. Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs. Collaborated with the global team to resolve IT support cases. Build and maintain a staff of five & terminate for cause one employee. Create and audit processes interlocking with other teams, adjust as required. Manage travel and budget for staff on-site visits. Ownership of SaaS customers in North America, Canada and Australia. Defined project deliverables and monitored status of tasks. Executed proof of concept implementations to validate product feasibility. IT Administrator , 06/2011 to 03/2013 Company Name － City , State Designed and delivered mission critical infrastructure to ensure the highest levels of availability, performance and security. Maintained security, backup, and redundancy strategies. Ownership of IT Infrastructure and Client/Server management (Chicago, Houston, Montreal and Sydney). Collected, analyzed, and reported program metrics, including product technical performance measures and key performance parameters. Manage North America production data center (SaaS) and disaster recovery applications. Deploy and manage VMware architecture. Monitor and created automatic actions related to hardware and web servers. Engineered IT infrastructure for reliable WAN and LAN connectivity. Active Directory and Group Policy configuration and deployment. Provided client support for production. SQL Administration. Deployed over 30 NEC phones and support for NEC PBX. Responsible for purchasing and product recommendations. Network Administrator , 02/2010 to 05/2011 Company Name － City , State Tested, configured and deployed Windows 7 operating system with Acronis Snap Deploy. Deployed and tested Microsoft Exchange 2010 in VMware. Administered SQL 2005 database to run Dentrix and DEXIS software. Configuration and implementation of Group Policies. Information Technology Consultant , 10/2008 to 05/2011 Company Name － City , State Managed and provided security administrative support for Paine Wetzel ONCOR International, Northridge Group, Rent Here Realty, and Northwestern Dental Center. Supported Microsoft Windows 2003, XP, Vista and Mac operating systems. Responsible for purchase decisions to provide the best end point security solutions. Obtained Milestone Advanced Certified Partner for video surveillance. Network Administrator , 10/2008 to 05/2011 Company Name － City , State Installed and configured LAN with Windows XP and Windows Vista clients. Administration of Microsoft Active Directory. Administration of Microsoft Exchange 2003 systems including backup and recovery. Deploy Symantec endpoint security solutions and implemented disaster recovery. Managed multiple desktop applications: Microsoft Office, Adobe Acrobat, ACT. Administration of intranet. Network Administrator , 10/2008 to 12/2009 Company Name － City , State Provided on-site technical support for Windows 2003 and 2008 servers, workstations, laptops, Blackberries, and iPhones. Migrated to Exchange 2007 SCR from Exchange 2003 with PowerShell and DAS. Managed Windows Server 2008 and Windows 7. College of Education Computer Technician , 07/2006 to 06/2008 Company Name － City , State Performed PC and Mac hardware and software configurations. Troubleshot general Novell Client issues. Installed and maintained peripherals. Built images to be used with Symantec Ghost. Education Master of Science : Business Information Technology , 2018 DePaul University － City , State Bachelor of Science : Network and Communications Management , 2009 DeVry University － City , State Skills Active Directory, administrative support, Adobe Acrobat, Architect, backup, budget, Client/Server, hardware, Concept, Client, clients, client support, DAS, database, disaster recovery, Ghost, LAN, laptops, Mac hardware, Mac, Exchange, Microsoft Exchange, Microsoft Exchange 2003, Microsoft Office, Windows 7, Windows, Microsoft Windows 2003, Windows XP, NEC, Novell, operating systems, operating system, PBX, peripherals, Policies, processes, purchasing, servers, SLA, SQL, Symantec, technical support, phones, Video, Vista, web servers, WAN, Windows Server

CONSUMER SERVICES ADVOCATE Career Overview Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Strong organizational skills Seasoned in conflict resolution Active listening skills Energetic work attitude Telephone inquiries specialist Customer service expert Adaptive team player Visual merchandising proficiency Fashion knowledge Opening/closing procedures Telecommunication skills Invoice processing Accomplishments Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Database Maintenance   Assisted in the managing of the company database and verified, edited and modified members' information. Product Sales   Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Computed Data Reports   Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Work Experience Consumer Services Advocate June 2014 to January 2015 Company Name － City , State Answered the phones, sent emails, placed orders, spoke with customers, went through troubleshooting tips, and trained new hires. Helped the company grow into a multi branded company. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Guaranteed positive customer experiences and resolved all customer complaints. Account Manager January 2014 to June 2014 Company Name － City , State Answered the phones, made payments, spoke with customers, and contacted mortgage and insurance companies. Assisted my agent in surpassing his sales goal for the month by $30,000. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints. Developed new customer prospects or referrals. Executed outbound calls to existing customer base resulting in an increase in sales. Generated leads for new sales through telephone and email contact with customers. Customer Service Representative April 2013 to December 2013 Company Name － City , State I answered phones, scheduled appointments, went through troubleshooting tips, and communicated with warranty companies and insurance providers. Communicated all merchandise needs or issues to appropriate supervisors. Accurately logged all daily shipping and receiving orders. Guaranteed positive customer experiences and resolved all customer complaints. Assisted customers with store and product complaints. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Worked under strict deadlines and responded to service requests and emergency call-outs. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Managed quality communication, customer support and product representation for each client. Shipping and Receiving August 2012 to April 2013 Company Name － City , State Answered the phone, shipped out and received all packages and car parts, and worked the front counter. Worked under strict deadlines and responded to service requests and emergency call-outs. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Successfully interacted with customers and retail buyers to expedite orders. Assisted customers with store and product complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Assisted customers in finding out-of-stock items. Developed new customer prospects or referrals. Communicated all merchandise needs or issues to appropriate supervisors. Accurately logged all daily shipping and receiving orders. Stocked and rotated inventory regularly. Hostess and Server June 2011 to August 2012 Company Name － City , State Greeted customers and showed them to their seats Placed orders for customers and served their food accurately and in a timely manner. Assisted customers with store and product complaints. Worked as a team member performing cashier duties, product assistance and cleaning. Prevented store losses using awareness, attention to detail and integrity. Guaranteed positive customer experiences and resolved all customer complaints. Replenished merchandise shelves with items from the stockroom. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Seaman Recruit May 2010 to June 2011 Company Name － City , State Fulfilled the responsibilities of a Seaman Recruit in US Navy basic training program. Selected to lay watch over entire division. Selected as Guidon for my division. Educational Background Associate of Science : Computer Science Southern University － City , State Continuing education in Computer Science High School Diploma : Dance Alabama State University － City , State Continuing education in Dance and Computer Science Student body government representative High School Diploma : Dance , 2008 Alabama School of Fine Arts － City , State Student body government representative 3.7 GPA Skills Cash handling Shipping and receiving Careful and active listener Multi-tasking Professional and friendly

PROJECT COORDINATOR Highlights SKILL SUMMARY I have well developed Time Management skills I work to a very high standard, with an eye for detail, goal orientated. I have excellent communicate skills I establish and maintain effective cooperative working relationships with people of all levels I am enthusiastic, passionate, motivated, honest & a reliable team player I work from a Strength base focused in problem solving I have well developed computer skills in MS Office, Excel, Power Point and Internet. I actively look for opportunities to develop my skill base. Experience Project Coordinator Current Company Name Develop/maintain project schedule information - using MS Project 2013 managing day to day work priorities of the project manager and the team facilitating project resources - using Demand & Supply tool Develop/maintain risk registers and escalating issues - using communication with stakeholders managing the budget for the project - using SAP Guri facilitate meetings event management for training, meetings for the team and stakeholders Monthly reporting to Investment board and Portfolio Office Previous Telecom NZ Ltd - Business Process Co-ordinator: set up new WBSE for Capex and Opex Projects arrange set up new activity codes for new employees Health & Safety rep for the team coordinate staff moving to a new building Set new contractors up equipment, access to network & buildings maintain contractor details e.g. end dates/extensions create and manage Purchase Orders for contractor payments arrange travel & accommodation for managers event management - catering, bookings & rooms team purchases for team manage access to online documents system coordination of meetings: agenda preparation, audio & video conference set up & minute taking Project Manager - Birthright Wellington: The purpose was to project manage a pilot to enhance working relationships with the Government Department - Child Youth & Family and non-Government agencies that worked closely with families and children by: establishing the Differential Response principals and strengthen collaboration with agencies facilitate cross agency training to up-skill workers in Government and non-Government agencies. develop and implement a new way of working communication with stakeholders managing the budget for the project Te Rito Co-ordinator: co-ordinate and facilitate groups assess, monitor and input Police reported family violence incidents facilitate case management meetings agencies. Organise and facilitate monthly networking meetings set strategic plan ◦ project manage plan for coming year ◦ monitor it on a three monthly basis. project manage Community Action Fund ◦ media and awareness campaigns ◦ ran weekly half hour radio show with guest speakers from agencies ◦ Organise events day activities. Quarterly reporting to Ministry of Social Development ◦ monthly reporting to management group ◦ Wellington Ending Abuse & Violence board of trustees managing the budget for the project Strengthening Families (SF) Co-ordinator - Hutt Valley. Convene, facilitate and monitor SF Meetings from initial meeting and all reviews until closure. Maintain & record meeting information as well as review details in an effective and timely manner. Write reports and monitor statistics monthly for management team. Promote and present SF process to government & community agencies Organise, deliver facilitation training to staff Co-ordinating / Supervise Facilitation staff members Undertake project work that is needed in the community, where SF can be of assistance to families/whanau and young people. Maintain a small discretionary fund. Teller / Investment Advisor Co-ordinator 07/1996 to 12/1999 Company Name Head Teller/ Teller Duties Take care of trust money, order & send back cash as required, balancing daily cash Provide quality customers service, promoting bank products Reconcile ATM Machine Co-ordinate Advisors throughout the country Organise venues, accommodation, travel & catering Make up Induction packs & arrange all stationery for new Advisors Do Monthly statistics on each Advisor & Quarterly Reports Check Investment plans written by Advisors & return them for the client within timeframe. LINZ - Customer service, WINZ Call Centre, Wine & Food 01/1989 to 01/1996 Company Name From 1989 to 1996 I worked in a different number of positions to fit my lifestyle as I was raising a young family. This included Ministry of Justice-payroll, Superannuation Services, Westpac- support service, National Bank-updating customers information project work, LINZ - Customer service, WINZ Call Centre, Wine & Food tasting, Volunteer Community Work - Women's Refuge Crisis Line and Victim Support. Education Diploma : Health & Human Development, Frontline Management 2012 MS project Task Management 2010 March 2012 NZ Certificate in Frontline Management Facilitating Adult Learning & Training papers Presenting with Impact Treaty of Waitangi Social Policy papers Client centred Practice Skills for Life First Aid Course Privacy & Official Information Act Group Facilitation Facilitation & Advanced Training Introduction to Small Business Management Marketing & Selling, Business planning Book-keeping & Records, Taxation Finance marketing & Presentation, Legal aspects Computer Skills, Selling & Presentation Skills Supervision Workshop Diploma in Health & Human Development - 6 papers 1) Human Development 2) Social Psychology 3) Counselling 4) Stress Management 5) Loss Grief & Dying 6) Communication Certifications First Aid Course NZ Certificate in Frontline Management Affiliations Volunteer Community Work - Women's Refuge Crisis Line and Victim Support Skills Customer Service, Payroll, Receptionist, Retail Sales, Statistics, Cash, Induction, Microsoft Project, Ms Project, Training, Adult Learning, Business Management, Business Planning, Finance, First Aid Course, Marketing, Presentation Skills, Taxation, Business Writing, Excel, Intermediate Representation, Ir, Ms Office, Problem Solving, Project Management, Team Player, Time Management, Visio, Visio 2000, Access, Basis, Budget, Case Management, Long-term Disability, Ltd, Networking, Opex, Payments, Project Coordinator, Project Manager, Purchase Orders, Sap, Telecom, Video Conference