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BUSINESS DEVELOPMENT MANAGER Summary Extensive and diverse sales, business development, and management background. Creative professional with records of increasing revenue and department effectiveness. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multi-task when necessary. Customer focused with diverse industry experience including security, computer, sales, management, psychology, non-profit, and retail. Enjoys learning new programs and processes. Team player who is attentive to detail and able to work in fast paced environments. Excellent oral and written communication skills. Highlights Trained in business development Accomplished in relationship selling Friendly and cheerful MS Office proficiency Team leadership Proven sales track record Goal-oriented Detail-oriented Exceptional time management Analytical problem solver Sales management Experience Business Development Manager 07/2015 to Current Company Name City , State Generate new business from cold calling efforts Manage advertisement budget Maintain key performance measures Identify, coordinate and participate in client relationship-building activities and meetings. Assist sales managers with new and pre-owned sales through writing, negotiating, and closing sales Develop and manage CRM tool Design social media content and company webpage Conduct discovery and needs analysis with each potential client Participate and make recommendation in screening/hiring and development of associates Sponsorship & Exhibition Account Executive 07/2015 to Current Company Name City , State Research and develop a list of potential sponsors for each MMA event Develop and maintain relationships with existing and potential sponsorship clients Keep precise records of conversations with all clients and sponsors Invoice sponsors once agreements have been reached Coordinate various services for clients and sponsors Assist in preparing promotional material Maintain knowledge of MMA event timelines and sponsorship deadlines Internal Operations Manager 08/2014 to 07/2015 Company Name City , State Manage reconditioning process of all pre owned vehicles Resolve customer complaints in a quick and friendly manner Handle all internal service tickets Sell customers additional service based off recommendations of technician Increase service department revenue and profit by 30% in just 6 months Develop and share best sales practice throughout service department Support sales, business office, and buyer when needed Used Car Manager 02/2013 to 08/2014 Company Name City , State Procure and sell pre-owned inventory through auction sites, 3rd party vendors, and physical car auctions Appraise customer trade ins Assist sales professionals in pre-owned sales including customer relationship building, negotiating, and arranging financing Increase pre-owned sales from 40 cars per month to 70 cars per month within 3 months Participate and make recommendation in screening/hiring and development of associates Business Development Sales Manager 07/2009 to 01/2013 Company Name City , State Cold and warm called 80-100 new and existing accounts per day. Manage advertisement budget Maintain key performance measures Contact new and existing customers to discuss how specific products could meet their needs. Identify, coordinate and participate in client relationship-building activities and meetings. Assist sales managers with new and pre-owned sales through writing, negotiating, and closing sales Develop and manage CRM tool Design social media content and company webpage Manage online inventory Participate and make recommendation in screening/hiring and development of associates Internet Sales Manager 05/2007 to 07/2009 Company Name City , State Manage, analyze, and data mine CRM Acquired new sales opportunity by filtering incoming calls and aggressive follow up with existing customers Negotiate and close sales Manage monthly online advertisement budget Manage online inventory Forecast e-commerce sales along with planning and implementing changes along the way to maximize sales, revenue, and profit. Sales Consultant 01/2007 to 05/2007 Company Name City , State Identify prospective customers using lead generating methods and performing an average of 60 cold calls per day. Develop tools to track and monitor personal sales opportunities, deals in progress and finish contracts. Retain and ensure proper handling and care of 150 existing client accounts. Education Master of Science Degree : Psychology May 2012 Argosy University City , State Bachelor of Science : Integrated Marketing Communications December 2006 Winthrop University City , State , York Volunteer Richardson Animal Rescue, York, SC (March 2015) Fort Mill Rescue, Fort Mill, SC (July 2009 to August 2012) Flex Mortgage, Rock Hill, SC (September 2006 to December 2006) Habitat for Humanity, Rock Hill, SC (September 2006 to December 2006) Global at Winthrop University, Rock Hill, SC (September 2003 to December 2006) Military Experience Air Defense Artillery 03/2002 to 03/2008 Company Name Air Defense Artillery Earned numerous awards and medals including the Army Achievement Medal College ROTC instructor Skills Account management, business development, client relations, cold calling, computer literate, computer proficient, creative problem solving, CRM systems, customer needs assessment, customer satisfaction, customer service, expense control, lead development, marketing, multi-tasking management, reporting, sales, MS office, HTML coding, CNA certificate

CONSULTANT Summary Accomplished Senior Business Systems Analyst with over 10 years of business process, project management, and technology experience for fortune 500 companies. Recognized success in driving projects of the highest level of complexity, critical business value, and corporate visibility. Highlights International Institute Business Analysis (IIBA) Certification - August 2011 MCDST Certification - Microsoft Certified Desktop Support Technician - August 2007 Lean Six Sigma Certification - May 2013 Demonstrated skills in business and systems analysis, project management, process analysis and improvement, data analysis and mining, inventory control, and quality assurance Experience Consultant 06/2013 to Current Company Name City , State Trained internal personnel in process awareness, execution, and documented mission critical processes Analyzed business process workflows and identified improvement opportunities Identified control gaps, determined root causes, and ensured appropriate controls were enhanced and / or implemented Installed and secured Cisco and Netgear routers and triaged internet connectivity issues with POS systems Senior Business System Analyst 10/2011 to 05/2013 Company Name City , State Served as a change case management liaison between Cardinal Health's medical products and pharmaceutical distribution stakeholders and its enterprise IT groups Provided SME guidance and support to business and functional users on existing and prospective SAP-related business processes Provided business process analysis and recommended workflow design solutions and informed work teams on process improvement and re-engineering strategies Updated and maintained documentation on process improvements and process performance Researched SAP CRM 3.0, CRM7.0 and ECC6.0 system issues and documented opportunities for improvement Gathered business requirements from business partners for SAP CRM system enhancement and business continuity purposes Documented UAT Plan for large project and worked with UAT Team to ensure all acceptance criteria for the requirements were included in the UAT task plan Tracked and reported all system and user acceptance test errors for management and developers Uploaded and maintained documents in SharePoint for knowledge base and training purposes Managed SAP CRM6.0 and CRM7.0 skill group, escalation rule changes, service profiles, BP profile and categorization schema changes for maintenance and enhancement Analyzed business data and applied analytical tools to interpret data Created reports using Business Objects functionalities, including like multiple data providers, prompts, and slice and dice Ensured testing activities enabled applications to meet business requirements and systems goals Lead discussions between the development and business teams to capture business requirements, stories, use cases, business flows and acceptance criteria Senior Lead Consultant / Manager 02/2011 to 10/2011 Company Name City , State Provided MS Office 2010 & Windows 7 deployment consulting support to package installation and support application patch updates via SMS and other enterprise deployment tools Managed team responsible for analysis, definition, specification, development, testing, documentation, and installation of new and existing applications Led and maximized e-commerce sales that achieved goals and customer satisfaction levels Analyzed and monitored sales and revenue generation through website traffic Ensured successful launch, implementation and operations of website Provided packaging and scripting applications via distributed to desktops and laptops across large, distributed enterprise environment Provided Tier II / III support of escalated issues, troubleshooting, and documented failed deployments Worked with cross functional teams both internally to IT and with business end-users IT Technician / Business Analyst 08/2010 to 12/2010 Company Name City , State Facilitated and conducted (JAD) Joint Application Design Sessions to determine business requirements by bringing stakeholders and IT Team on a common platform Provided detailed mapping of current and future state process workflows Created reports using SQL Server reporting services Identified and prioritized process and system improvements designed to reduce costs and increase productivity Coordinated with researched detailed definition of mathematical models for Demand forecast and Optimization models Replaced current backup/recovery system with an enterprise solution to provide more reliable data for backup/recovery solution to meet enterprise SLA requirements Documented use-case scenarios and what-if scenarios for mark down process Worked with Quality Assurance Team to create and execute Unit, System, and User Acceptance Plan and test case scenarios IS Application Support / Business Analyst 04/2010 to 07/2010 Company Name City , State Analyzed current state process for Promotion Item Forecasting and identified opportunities for improvement Organized information system policies and procedures to meet audit requirements Prepared statistical sections of protocols, statistical analysis plans, and programming specifications for all phases of study design Developed Managed Care financial goals specific to each hospital's unique services, costs and market demographics Developed and maintained professional and business relationships with medical staff, Chambers of Commerce, local employer groups Leveraged Data Stage Tools, including Infosphere DataStage Designer and Infosphere DataStage Director for developing jobs and to view log files for execution errors Implementation and knowledge of HIPAA code sets, ICD-9 and ICD-10 coding Defined ICD-9 to ICD-10 mapping process using GEMs (General Equivalency Mapping) crosswalk file Interacted with surgeons, doctors and nurses regarding equipment or app crashes in OR Collaborated with regulatory, clinical, quality assurance, bio-analytical, programmers and data managers in monitoring on-going clinical trials, including database locks and un-blinding Collaborated with business units to assess impact of business requirements and to reach consensus on alternative solutions when necessary to maintain consistent and flexible architecture Organized and participated in Scrum meetings with team members Project Manager / Business Analyst 03/2008 to 06/2009 Company Name City , State Served in project manager role to ensure key responsibilities were carried out in accordance with defined expectations Ensured project deliverables met defined expectations and were completed within the baseline of time scales and budget Certified Safety, Health & Environmental standards were achieved and all required statutory and regulatory conditions were met Provided regular and timely reporting of project progress to the sponsors and stakeholders Proactively managed project issues and risks, mitigating as necessary Managed changes to the project without unduly affecting the stated objectives and benefits Established Scrum project management process and assisted team meet sprint and story goals. Served in business analyst role to identify opportunities for system enhancements to assist in planning and implementation Facilitated relationships with third party vendors, carriers, and affiliates to meet and improve he SLA time-lines of licensing process Partnered with procurement team to identify assets and the risks to those assets (risk assessment) Liaison to ensure contract requests moved through process in timely manner Monitored batch processing and made corrective actions as required Reviewed business requirements, system functional requirements, and developed systems specifications Assisted customers in establishing methods to trade files from partner using Cyclone SFTP or AS2 and performed testing after every installation Triaged customer issues regarding FTP, trading files, or connection error issues, including EDI Transaction Sets Business Analyst / Project Manager 02/2006 to 02/2008 Company Name City , State Established and managed demand management program for technology organization that improved the optimization and use of IT resources Provided SME guidance on compliance issues during requirements and testing phases Established enterprise-wide governance structure for technology demand management program that enabled effective decision-making and management of IT through all stages of planning, delivery, and operations Responsible for running data profiling reports and developing reports using SQL and DataStage Worked on all phases of data warehouse development and Product Lifecycle Management, including gathering requirements to testing, implementation, and support Collaborated with management on changing requirements and business processes in order to disseminate data to more than four different development teams (both internal & external) and identified potential risks on an on-going basis Led feed-back sessions with stakeholders to solidify business requirements and gain management approval prior to design phase of project Business Analyst 11/2004 to 12/2005 Company Name City , State Provided underwriting experience to interpret the requirements from the business and user community in order to accurately develop OOMC's first automated production underwriting (AUDS) engine Worked closely with project sponsor to build over 500 test cases to facilitate vendor proof of concept (ILOG/France) prior to vendor selection and contractual engagement Selected to work hand-in-hand with pricing manager while documenting the Enterprise Pricing Requirements and creating the AUDS message table Ensured testing activities enabled applications to meet business requirements and systems goals and participated in user acceptance testing prior to Go Live date Warehouse Dock Specialist / Trainer 01/2000 to 01/2004 Company Name City , State Unloaded and loaded trailers with freight and ensured all necessary paperwork was attached to each shipment of freight Dispatched loaded freight trucks out to yard or for delivery Trained new dock workers on proper handling of freight and forklift driving Ensured OSHA regulations was enforced on a continuous basis Education Bachelor of Science : Network and Communication Management 2005 DeVry University City , State , USA Skills Demonstrated, Hands-On Experience in: Lean/Agile, SDLC, Waterfall, Agile, ITIL, GAP Analysis, UAT, Business Requirements, Process Improvement, Process Mapping, Demand Management, Resource Management, and Project Management Lifecycle.

PROJECT ANALYST Summary Business Analyst versed in data mapping and user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships. Highlights Business process improvement Business requirements matrixes Project management Advanced problem solving abilities Business systems analysis Ability to produce executive level reports and presentations User acceptance testing Forecasting and planning Experience Project Analyst January 2007 to Current Company Name － City , State Developed and Produced Weekly/Monthly/Quarterly Business Review Packages for Divisional Executive Team Lead and coordinate quarterly business reviews with various business partners Coordinate leadership team meetings by handling meeting logistics, preparing agendas, and compiling documents Coordinate Business Continuity Plans for the Region and coordinate with the 12 markets to ensure the plans were complete for the market Assist in the planning of department budget and space planning Organize and execute Divisional Leadership Offsite meetings. Portfolio Management Administrator II, Officer January 2001 to January 2007 Company Name － City , State Oversees an assigned portfolio of client credit relationships. Responsible for administrative aspects of payments, Capital Markets, Syndicated Loans, Treasury Management and Letters of Credit Products Proactively monitor portfolio, keeping Officers apprised of impending actions or events to ensure data integrity and effective mitigation of risk. Act as a liaison between Portfolio Management, clients and various areas of the bank Surfaces and resolves client-related issues Review legal documentation for pricing and administrative/operational requirement of the credit. Offers pre-closing guidance to ensure operation efficiency and bank compliance Maintain Electronic Credit Files and Compliance Tracking System to ensure operation efficiency and bank compliance. Monitors and assists in preparation and activities to comply with internal bank audit/control requirements. Commercial Custom Analyst January 2000 to January 2001 Company Name － City , State Handled accounts of major clients in excess of $1MM or million. Process loan payments/advances and any needed research or maintenance to loans. Provide informative Cash Management Information. Education Master of Business Administration : Project Management Keller School of Management Current Project Management Bachelor of Business Administration : Business Information System , 1 2006 DeVry University Business Information System Skills administrative, budget, Capital Markets, Cash Management, closing, Credit, client, clients, documentation, Leadership, Team Lead, legal, Letters, logistics, Lotus Notes, market, meetings, Access, Excel, Microsoft Exchange, Microsoft Office, Microsoft Outlook, PowerPoint, Word, Monitors, Organizational, presentations, pricing, Problem Resolution, Processes, Project Management, requirement, research, Scripts, space planning, Time Management, Treasury, verbal communication skills, Visio, Visual Basic, written

DANCE EDUCATOR Professional Summary Personable and proactive Clinical Mental Health Counselor and Registered Dance/Movement Therapist focused on building positive rapport with a diverse range of clients and adept at facilitating both individual and group therapy sessions. A critical thinker and detail-oriented with superior interpersonal skills. Core Qualifications DSM-V knowledge Group behavior and dynamics Group therapy, Expressive Art Therapies, and Dance/Movement Therapy Experience working with disabled persons. Experience with developmental disabilities Experienced working with adolescents, adults and geriatric population Eclectic psychotherapy approach Cognitive Behavioral Therapy (CBT) Dialectic Behavior Therapy (DBT) Clinical documentation- Avatar Developmental Designs trained Compassionate, empathetic, open minded, team player Professional Experience Company Name February 2012 to Current Dance Educator City , State Plan and implement a dance curriculum for an arts-integrated urban charter secondary school for students in grades 7-12. Teach daily lessons following the Rhode Island standards for education. Present all class material and policies accurately and clearly for five classes each semester. Use a variety of teaching methods such as lectures, discussions and demonstrations. Meet with parents and guardians to discuss students' progress at least once per semester. Enforce both classroom and administration policies and rules at all times. Established positive relationships with students, parents, colleagues and administrators. Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times. Assessed student progress weekly, monthly and quarterly. Monitored students for destructive or unhealthy behavior and reported concerns to guidance counselors. Worked cooperatively with special education teachers to modify curricula for special education students according to Individual Education Plans (IEPs). Company Name July 2012 to Current Dance/Movement Therapist - Clinical Mental Health Counselor City , State Planned an implemented a healing arts program, meeting the patient's level of functioning, in collaboration with the psychiatric care team to support patients as outlined in their treatment plans. Met with patients in group and 1:1 sessions utilizing Dance/ Movement therapy techniques to facilitate understanding and practice of coping skills; help foster and enhance communication, build self-esteem, creativity, socialization and physical movement for psychiatric patients. Provided evaluations to the care team on patient and family response to the program to enhance the quality of care. Worked with children, adolescents, adults and geriatrics who are suffering symptoms including depression, anxiety, physical, psychiatric, neurological disorders, learning difficulties, dementia, autism, and behavioral problems. Company Name September 2014 to November 2014 Dance/Movement Therapist City , State Grant funded program. Provided dance/movement therapy for children and adolescents with developmental disabilities. Helped build communication skills, social and interpersonal relationships in a supportive community. Company Name July 2013 to November 2013 Mental Health Counseling and Dance/Movement Therapy Intern City , State Worked with adults with severe mental illness; schizophrenia, depression, anxiety, physical/psychiatric/neurological disorders, learning difficulties, dementia, autism, and behavioral problems. Assistance in providing direct care and support to patients as outlined in their treatment plans. Observation and reporting of patient information, data collection, maintenance of a safe and therapeutic environment, and supervision of daily activities. Delivering group therapy sessions with a variety of patients in groups Planning a series of movement sessions around a particular patient or group's requirements; helping patients emotional difficulties through the medium of movement. Company Name August 2011 to August 2012 Dance/Movement Therapist - Clinical Mental Health Counselor Intern City , State Assistance in providing direct care and support to students as outlined by their treatment plans. Worked with students ages 11- 18 years of age in a Charter school setting. Developed treatment plans, interventions, including IEP's and RTI's as needed. Conferred with parents and guardians, teachers and administrators to resolve clients' behavioral and academic problems. Acted as a role model for clients by exhibiting positive behaviors. Developed case files and treatment plans under the supervision of the clinical psychologist. Met with students in group and 1:1 sessions utilizing Dance/ Movement therapy and counselor techniques to facilitate understanding and practice of coping skills; help foster and enhance communication skills, build self-esteem, creativity, and interpersonal relationships. Implemented therapeutic plans for each child and recorded child's progress in case file. Observed and reported student information, data collection, maintenance of a safe and therapeutic environment, and supervision of daily activities. Planned and implemented daily therapeutic activities including but not limited to; fitness, dance, art, and music therapy, teaching coping skills, relaxation techniques, and appropriate social skills. Company Name January 2004 to January 2011 Sole Proprietor/ Artistic Director City , State Complete operations of running a small business, including but not limited to; all financial procedures with particular attention to Federal, State, and local requirements. Hired and managed staff, students, and independent agents. Developed and implemented marketing plan for each new dance season. Organized and planned community outreach events. Planned and implemented weekly lessons, teaching movement skills, and choreography to children and adults of all dance abilities. Planned, organized and directed performances, including but not limited to; deciding on a theme, ordering costumes, choosing music, renting a venue, having all appropriate documentation completed such as fire marshal approval, insurance, printing and sale of tickets, hiring technical staff. Education Lesley University 2014 Master of Arts : Expressive Therapies City , State Dance/Movement Therapy with a specialization in Clinical Mental Health Counseling Rhode Island College 2004 Bachelor of Arts : Dance Performance City , State Professional Affiliations American Dance Therapy Association Andrea Rizzo Foundation National Dance Education Organization (NDEO): Former State Affiliate and Conference Presenter Dance Alliance of RI Rhode Island Association of Health, Physical Education, Recreation, and Dance (RIAHPERD): Presenter and Dance Educator of the Year-2008 Skills Counseling Skills: Eclectic Theoretical Approach- Client Centered Therapy, Gestalt Therapy, DBT- Dialectical Behavior Therapy, CBT- Cognitive Behavior Therapy, Mindfulness, and Expressive therapies. Interpersonal Skills: Empathetic, enthusiastic people person, compassionate, problem solving, great organizational skills, team player, creative and open minded. Expressive Arts Therapy: Dance/Movement, Music, Drama, Art Dance: Creative Movement, Modern, Ballet, Jazz and Tap Computer skills: Proficient in Microsoft Office Suite; Word, Publisher, Excel, Power Point, Google Docs and Avator.

FINANCE BUSINESS PARTNER Summary Finance Business Partner adept at effectively managing financial needs of various Corporate functions including auditing, and providing analytics of periodic performance results. Areas of expertise include budgeting, forecasting, allocations, cost reductions, project management and fostering client relationships. Highlights Strategic and financial planning expert SOX Compliance Oracle ERP (Enterprise Resource Planning), and Hyperion Planning software Financial planning and forecasting, Data analysis Customer relations Data trending and Projections Accomplishments Increased cost-effectiveness by (XX)% through compliance enforcement and implementation of a rigorous quality control system. Experience Finance Business Partner November 2009 to Current Company Name － City , State Responsible for financial planning of 5 - 6 corporate functions (Center of Excellence), including budgeting, forecasting, variance analysis, reporting with relevant analytics. Monthly financial review and recommend cost management. Responsible for completing financial and business reviews of various Hertz operations including the following: Sarbanes Oxley (SOX), NA Treasury and Financial Operations - Evaluated control effectiveness over Treasury Operations (cash management) and Financial Operations (Investments, debt leveraging, and derivative transactions). Coordinated reviews with PricewaterHouseCoopers (PwC) to ensure accurate Financial Reporting. HERC Fleet Operations - Evaluated the efficiency and adequacy of internal controls over HERC fleet operations (depreciation, equipment disposal, maintenance, product support and warranty) within the corporation's equipment rental division. Sarbanes Oxley (SOX) Corporate Tax Audit - Verified control effectiveness over the 2006 Hertz Tax Provision calculations (Deferred Income Taxes, Effective Tax Rate (EFT), and Tax Provision). Hertz Annual Bonus Audit - Verified the accuracy of 2004, 2005, and 2006 Hertz Annual Bonus Awards in accordance with bonus plan specifications approved by the Compensation Committee for the various Hertz Divisions. Hertz Claims Management - Reviewed effectiveness and adequacy of internal controls over Hertz Claims Processes. Evaluated workers compensation claims administered by Third Party Administrators (TPA), and ensured adherence to Federal and State regulations. Licensee/Franchise Audits: International Franchise Audits - Reviewed the operations and revenue reported by the following licensee. Audited two licensees with operations in Yucatan and Sonora States of Mexico, (Nov 2006), which resulted in a $500K and $100K assessment respectively. Audited the Costa Rica Licensee (Sept 2005), resulted in an assessment of $81K. January 2003 Company Name － City , State Analyzed historical data (transactions) to determined transaction rate that maximizes process flow at the store checkouts (point of sales). Identified lack of excess capacity at store checkouts points and under utilization of existing labor force (improper scheduling procedures). Recommended a pull scheduling system to replace the generic scheduling procedure and training of employees to perform multifunctional roles that created dependable excess capacity. Increased cost efficiency, projected at $1.5M per annum. September 2004 to October 2004 Company Name Review operations of the South Capital U-Haul location to identify inefficiencies and recommend process improvement to increase profitability. Defined, measured and analyzed customer needs to enhance operational controls at the location. Manager January 1998 to January 2000 Analyzed and introduced a financial profitability model that realized a 15% revenue growth from capitalizing on the spill over effect of competitor's promotion. Reorganized departmental structure and introduced electronic scan receiving procedures, which increased labor productivity and technological efficiency by 50%. This saved the company $3000 per week in payroll expense. Reduced inventory holding cost and doubled truck deliveries, eliminated excess storage charges incurred from truck deliveries, and enhance company's just-in-time ordering process. Education Cultural Exchange Program : 7 1996 MONTCLAIR STATE UNIVERSITY － City , State , United State Master of Business Administration : Finance and Operations , 5 2004 GEORGETOWN UNIVERSITY, The Robert McDonough School of Business － City , State Finance and Operations (MBA) Bachelor of Science : Statistics , 4 1996 UNIVERSITY OF GHANA － City , State , Ghana Statistical Analysis and Mathematical theory Skills Budgeting, Cost management, Financial Reporting & Analytics, Investments and return on investment (ROI, NPV, and EVA), Process improvement, Sarbanes Oxley, Scheduling, SOX - Tax footnotes, Inventory Management, Receiving, sales,

MAINTENANCE MECHANIC Summary I am a graduate with an Associate of Applied Science in Power-plant & Airframe Technology and with an FAA A&P license with experience in troubleshooting, repairing and maintaining aircraft engines and systems as well as repairing and rebuilding aircraft structures and functional components. I'm currently working as a maintenance mechanic with Fairmount Santrol, with experience in splicing belts, rebuilding pumps, changing motors, bearing and gearboxes. Detail-oriented and very efficient, I am seeking a position with a company that fully utilizes my experience and abilities. Skill Areas Maintenance Inspections Repairs Troubleshooting Work Experience Maintenance Mechanic 12/2017 to Current Company Name City , State Preventative maintenance, maintenance, inspections, and repairs, troubleshooting A&P Mechanic 06/2017 to 12/2017 Company Name City , State Aircraft Maintenance, preventative maintenance, inspection and repair, troubleshooting. Carpenter 11/2016 to 06/2017 Company Name City , State Construct and repair wooden objects and structures. OSR/ Cart Attendant 04/2015 to 08/2015 Company Name City , State Provided excellent customer service to over hundreds patrons daily to ensure return customer base remained solid. Education Associate of Applied Science : Airframe & Power-plant Technology 2016 Hallmark University City , State Certifications FAA Airframe & Power-plant License

SOURCING & MERCHANDISING ANALYST Summary Sourcing and Merchandising Analyst committed to staying current on market trends and consumer interests. Collaborates with manufacturers to create the best product plans and boost sales revenue. Highlights Retail Buying Purchasing Inventory Control Product Development Sourcing Negotiating Detail Oriented Analyitical Experience 02/2014 to Current SOURCING & MERCHANDISING ANALYST Company Name － City , State Shop the market find new products that fill current voids in the product mix Analyze sales to determine categories to expand or reduce Set pricing based on margin goals while being mindful of market prices for similar products Develop new products with vendors as well internal engineering departments based on specifications acquired during research Source new products from overseas vendors while assuring that our specifications and quality requirements are met Create marketing plans to present my vision for the products to be shown on the website Collaborate with several internal departments to assure that we are optimizing our web presence to increase sales Report on Key Performance Indicators (KPIs) to upper management. 05/2008 to 01/2014 CONTRACTS REPRESENTATIVE II Company Name － City , State Managed the contract lifecycle from the Request for Purchase (RFP) through closeout Negotiated Terms and Conditions(T's & C's) and pricing for contracts Reviewed and negotiated terms of Non-Disclosure and Teaming Agreements Audited internal systems for contract compliance Entered and maintained information in various contracts related systems Developed compliant proposals with the Project Managers. 08/2005 to 02/2008 ASSOCIATE BUYER - YOUNG ATTITUDE DRESS SHOES Company Name － City , State Shopped vendors to select or develop trend appropriate styles, including inline styles, special make ups, and closeouts, for over 250 stores Negotiated prices to hit IMU and GM goals Created and maintained Assortment Plans for organization and clear view of seasonal assortment Collaborated with Planning Department to develop seasonal plans and maintain OTB Worked closely with Allocation Department to ensure the correct product placement and inventory levels in stores Monitored warehouse inventory. 06/2003 to 08/2005 ASSISTANT BUYER - SHOES, ACCESSORIES, & JEWELRY Company Name － City , State Selected on trend product for placement in various multimedia Sourced and developed product from overseas vendors Negotiated pricing and minimums with vendors Created and maintained budgets and assortment plans based on plans and open to buy Worked closely with control buyers to maintain inventory levels and take markdowns Handled quality issues and RTV's. 01/2002 to 06/2003 CONTROL BUYER Company Name － City , State Prevented backorders with use of sales forecasts and inventory analysis Established minimum levels to place reorders Communicated with vendors to place reorders and track deliveries Maintained and used assortment plans Placed initial buys and planned items to be carried in future catalogs. 04/2000 to 01/2002 ASSOCIATE BUYER - BETTER DRESSES Company Name － City , State Shopped the market frequently to select fashion items for our target customer Analyzed OTB and class plans, tracked sales and markdowns to meet GM plan Collaborated with the planning department to develop and implement strategic six month plans Ensured timely delivery of goods for allocation to stores Created and entered purchase orders and communicated the information to vendors. 05/1997 to 11/1999 INTERNATIONAL OPERATIONS COORDINATOR Company Name － City , State Provided customer service from initial request to product delivery for over 30 international customers Communicated shipping instructions, developed invoices, interfaced with various warehouses Worked with the Engineering Department to develop customer specifications Acted as liaison between several internal departments and the customers Participated in international trade show. 05/1997 to 05/1998 PURCHASING COORDINATOR Company Name － City , State Controlled inventory levels, forecasted and planned production, expedited and tracked deliveries. Sourced parts from overseas factories and made sure specifications were met. Coordinated production, assembly and deliveries between several different overseas factories. 02/1997 to 05/1997 ASSISTANT BUYER - INTIMATE APPAREL Company Name － City , State 07/1996 to 02/1997 MERCHANDISING MANAGER TRAINEE Company Name － City , State 06/1994 to 06/1996 SALES ASSOCIATE/WRAP DESK COORDINATOR Company Name － City , State Education May 2011 Masters : Business Administration SALVE REGINA UNIVERSITY － City , State May 1996 BS : Textiles, Fashion Merchandising, and Design Business Administration UNIVERSITY OF RHODE ISLAND － City , State Minor in Business Administration MBA Skills MS Office, MRP/ERP Systems, PO Systems, Data Warehouses

SVP, BUSINESS BANKING Executive Profile Executive Banker with experience in all facets of banking: growth strategy (retail and commercial); operations; business development; and sales and marketing, all with an entrepreneurial spirit. A macro-level thinker with a proven track record for structuring and negotiating sound, credit-worthy business and building strong teams, able to meet company-wide financial goals. Professional Experience July 2015 to Current Company Name City , State SVP, Business Banking AUB was founded in 2006 by a diverse group of Los Angeles-based entrepreneurs whose vision included serving the banking needs of small- and medium-sized businesses in metropolitan Los Angeles and its surrounds. Directly responsible for the Bank's Business Banking Group a $55 million production P/L budget - CRE; C&I; Asset Based Lending and SBA. Manage the Bank's Private Banking (high-net-worth) clientele portfolio totaling some $75 million. Supervise the credit administration process at the BBG level. Quickly assess a financial package that is highly complex and contains numerous sources of cash flow. Responsible for the strategic sales plan, marketing, and hiring of staff. Oversee training and monitor team performance to instill and maintain the integrity of the business development process. Present monthly sales and forecast, reporting directly to the board of directors. Manager FIVE commercial (CRE, C&I & SBA) branches with a staff of six business development officers. Advance the Bank's image as its community representative and foster an environment of accountability, excellence, collaboration, and fiscal responsibility. January 2012 to July 2015 Company Name City , State SVP, Administration/Operating/Finance Pan American Bank opened its doors in 1964 with the mission of serving the under-served and under-banked consumers and small businesses. The bank is a CDFI, MDI, Minority Owned as well as SBA certified. Successfully merged and negotiated the Bank's merger with Finance & Thrift via a reverse stock split acquisition. Successfully raised $6.4 million in CRA via equity capital (SPA) stock purchase agreement - July 2014. Led the Bank's cost restructuring by decreasing headcount by 29%, selling two of the three branches, and netting $1.1 million in capital proceeds, saving the bank $637 thousand annually. Led the Bank's business development and SBA certification program, affording a $9.2 million loan growth. Responsible for the Bank's community outreach programs, and all of its marketing and sales strategy. Cut vendor costs by $97 thousand in first sixty days of employment by eliminating/negotiating contracts. Developed key community 501c3 partnerships, affording $1.1 million loan growth. Managed the Bank's community reinvestment objectives through technical assistance and understanding credit. Implemented the Bank's new ALLL methodology, affording a $125 thousand provision in 2013, versus a combined $2.4 million provision for 2012 and 2011. The Bank recognized profit for the first time in six years: $404K in 1Q2013. Responsible for reporting the quarterly ALM to the board and member of the audit/Compliance/ALM committee. Led contract negotiations with Jack Henry, bank's core system, affording the bank $129 thousand in savings while adding new technology: mobile banking; on-line banking; Check 21; Yellow Hammer; and COGNOS. Led and managed the Bank's 2013 budget and presented to the board of directors. July 2007 to December 2011 Company Name City , State President Primavera Capital provides consulting services to middle-market companies requiring corporate finance advisory, access to capital, debt restructuring, and effective business plans. Toltec financial, a consumer retail finance company, lending in the consumer segment, secured/unsecured category. Developed new market (B2B), generating sales of $750K in the first four months. Successfully developed the wholesale market segmentation strategy that led to an increase in monthly sales of $125K. Created working capital KPIs for client which led to company savings of $323K in just one year. Responsible for the annual operating plan (AOP) and execution of all company-wide financial goals. Successfully hired and trained all staff and set quarterly sales goals in a bi-lingual business environment. Responsible for the monthly P/L forecast, sales goals, and monthly presentations to the board of directors. In charge of analyzing market conditions, developing marketing strategies, and recommending changes to the board of directors in order to maximize profit. Packaged and negotiated terms and conditions on a $500K (line of credit) for an un-bankable client. Promoted company's services and discussed market trends through public speaking engagements. Effectively structured all vendor/partnership agreements in order to grow revenue and market share. Responsible for obtaining all state regulatory licensing - California Finance Lenders Law. Developed all consumer programs and marketing material, in both English and Spanish. Established key relationships with the SBA and other financial institutions for their financial support and technical assistance. February 2006 to July 2007 Company Name City , State EVP, Business Development/Emerging Markets Community Bank Ventures is a privately held, professional service firm with a national presence that serves new and existing community banks. Community Bank Ventures consults on the regulatory process of new bank formation, strategic planning, recruitment of senior management, IPO's, second offerings, mergers and acquisitions, project management and market analysis. Responsible for CBVs business development of all de novo banks. Negotiated akey partnership with a broker dealer to execute all CBV offering and M&A transactions. Assisted in raising $48 million capital for the formation of two de novo banks. Delivered weekly presentations to key community business leaders and high net-worth investors. Developed annual budgets and operational analytics. All aspects of accounting and audit, working with Big 4 firm. March 2004 to February 2006 Company Name City , State Consultant DLC Consulting employs over 150 consultants who are Big 4 CPAs or MBAs from tier one schools with hands on financial experience within Fortune 1000 companies. Clients are provided with project execution capabilities in financial planning & analysis, financial systems implementation, process documentation and redesign, as well as project management. Saved $7 million by negotiating foreign exchange currency rates for a Fortune 500 high-tech company by executing key pro forma cash flow analysis involving various monthly average currency rates. Spearheaded the Long-Term Incentive Program for a Fortune 500 high-tech company. The LTIP was implemented in 2004 to effectively measure senior executives' performance toward year-end results. Improved client contractual agreement process between company and its investors, allowing senior management to make faster and more efficient business decisions. Wrote client's SEC filings: 10K, 10Q and 8K, including MD&A for a Fortune 500 company. February 2003 to March 2004 Company Name City , State Financial Analyst PBG The Pepsi Bottling Group is the world's largest manufacturer, seller, and distributor of Pepsi-Cola beverages. PBG generates about $10.5 billion in annual sales with 65,000 employees. It operates in the United States, Canada, Greece, Mexico, Russia, Spain and Turkey. December 2001 to February 2003 Company Name City , State Finance Manager Compass Aerospace is a supplier and manufacturer for commercial and military aircraft delivering precision machine parts with revenues of $135M, and 775 employees worldwide. Education 2003 Pepperdine University, Graziadio School of Business and Management City , State Business Administration 1994 California State University, San Bernardino City , State Bachelor of Arts : Business Economics 2013 Pepperdine University, Graziadio School of Business and Management City , State Private Capital Markets Languages Speak and write Spanish fluently. Professional Affiliations Chairman of the Board, Ramona's Mexican Food Company, July 2014 to Current. Member of the California Bankers (CBA), State Government Relations Committee, September 2014. Board Member (March 2011/2012), Big Brother Big Sister, Tustin, CA Executive Council, Elected on June 2006 thru 2010 to serve on Pepperdine University, Alumni Leadership Council. Skills Accounting, banking, budgets, business development, business plans, capital markets, cash flow analysis, COGNOS, consulting, contract negotiations, corporate finance, credit, debt and equity financing, Essbase, finance, financial planning & analysis, foreign exchange, Hyperion, JD Edwards, Lotus 1-2-3, market analysis, marketing strategies, marketing and sales, mergers and acquisitions, access, Excel, Microsoft Office applications, Oracle, project management, public speaking, recruitment, sales, strategic planning

DIRECTOR OF BUSINESS DEVELOPMENT Summary Customer service based marketer and administrative professional with hands on experience in sales, marketing, and operations. Known for being knowledgeable and supportive while providing clear and sincere communication. Dependable B usiness Development expert with 4 + years as a top sales performer in medical  market.  Highlights Communication Problem solver Strategic planning Account Management  Business Development  Sales Accomplishments Sales Surpassed all sales goals by 25% for east valley region. Raised west valley region by 50% Client Interface Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development. Increased working network in territory to enhance sales performance.  Finical Analyst  Increased cost-effectiveness by 20 % through compliance enforcement and implementation of a new quality control system. ​​   ​ ​​ Experience June 2015 to May 2016 Company Name City , State Director of Business Development Strategic marketing  Exceed budget goals by 150%. Network of supporting physicians and case managers. Recruit in-house physicians from referring hospitals. Optimize financial reimbursement. Led a team of six sales & marketing representatives. Internal Operations. Contract negotiations. June 2014 to June 2015 Company Name City , State Physician Relations and Education/Marketing Liaison Create and sustain strong relationships with referral sources. Clinically reviewed referrals for placement. Market to physicians, case managers, and patient families to inform them about their choice for long-term acute care. Work with the sales team to co-market new territories and hospitals. Present in-services to discuss the features and benefits. Deliver excellent customer service and sincerity. Promoted to Director of Business Development. February 2013 to June 2014 Company Name City , State Clinical Liaison Managed territory to gain/sustain strong relationships and build referral source. Lead presentations to physicians and case managers  Increased territories' admissions by more than 200%. Assisted with hitting record census in the history of Restora Hospital. Transferred to the west valley territory to assist with rebuilding relationships and raise census. Hired and trained new liaisons. Mended broken relationships in the territory and created new ones. Raised census by 150% within a month's time. August 2009 to February 2013 Company Name City , State Lead Monitor Technician/Health Unit Coordinator Coordinate daily duties. Administrative assistance. Monitor cardiac rhythms. Chart compliance  Medical order completion.. Education 2016 Grand Canyon University City , State , USA MBA : Business Administration 2008 Arizona State University City , State , USA Bachelor of Science : Exercise Science Small Business Minor  Skills acute care, administration, benefits, budget, business development, contracts, customer service, interpersonal, leadership, marketing, presentations, sales, finance, cultured, team work.

HR REPRESENTATIVE Summary A motivated business partner who communicates and collaborates effectively with all levels of personnel by relying on outstanding interpersonal and customer service skills, excellent sense of urgency and time management skills and taking pride in delivering high quality work. Highlights provide a high level of service to both internal and external clients and candidates possess excellent communication skills an organizational guru communication skills, have the ability to shift gears at a moment's notice and enjoy the challenges of helping to build a great organization of talented individuals. Ability to multi-task and work in a extremely fast paced environment. Superb Customer/Client service focus with a demonstrated desire to exceed expectations. Ability to handle confidential information and escalate issues when appropriate. Ability to interface with all levels of the organization, with external candidates and build relationships. Proved ability to serve as a team player with the agility to jump in whenever needed. Flexible, able to change direction quickly. Excellent oral and written communication skills, an ability to multitask, strong attention to detail and be able to work autonomously. A track record of demonstrating strong work ethic, integrity and personal accountability. Organized with strong time management and problem solving skills, intense attention to detail and accuracy, ability to prioritize. Human resources audits Maintains confidentiality People-oriented Organized Exceptional communicator New employee orientations Experience HR Representative , 11/2008 － 02/2016 Company Name － City , State Managed communication regarding employee orientation and open enrollment for benefits. Designed new employee packages and sent them via mail and e-mail. Drafted department-specific employee announcements. Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. Provided administrative HR support to 1200+ employees at all levels, including executive leadership and C&W Railway, in a manufacturing environment Employee Relations- effectively handled questions, interpreted and administered Collective Bargaining Agreements and policies, and resolved benefits and payroll related problems Talent Acquisition- Collaborated with hiring managers to recruit qualified employees and made hiring recommendations. Took initiative to work with crafted maintenance personnel in order to successfully source qualified candidates for these hard to fill positions. Onboarding & Orientation- Managed the recruiting and on-boarding process of all hourly employees. Conducted and coordinated new employee orientations at all levels to help facilitate organizational objectives. On-boarded 731 hires in 5 years including 3 entire Production crews of 10-15 people each, within 8 weeks Applicant Tracking Systems (ATS) - Customized and implemented an ATS for all North American plants within the organization Managed the Employee Referral Program and created and implemented the HR Outreach Program an integral partner in managing recruiting activities and building candidate relationships; often providing candidates with their first impression of SAFEbuilt and is responsible for helping creating a unique and positive first impression for potential employees as well as provide an outstanding candidate experience for each and every candidate Scheduling interviews, phone screens, candidate testing, working directly with candidates, recruiters and hiring managers, in some cases arranging travel for visiting candidates. Arrange and coordinate schedule changes as they occur throughout interview process. Coordinate interviews for out of state offices ensuring a positive candidate experience. Provide follow-up correspondence to candidates on recruitment status via phone and email. Greet candidates upon arrival for interviews when appropriate, assist them throughout the entire process ensuring a positive experience Updating candidate records and job postings in recruiting systems and confirming new hires. Coordinating the post-interview debrief meetings and providing debrief materials. Creating and extending offer letters. Conducting reference and background checks prior to the onboarding of a candidate. Identifying opportunities for improving candidate experience and scheduling efficiency. Tracking recruiting activities and providing candidate status in a weekly report. Assisting in the coordination of other recruiting activities as needed including attending recruiting events and career fairs ​ Clerk Typist , 08/2008 － 11/2008 Company Name － City , State Prepared correspondence and completed data entry for public records and departmental reporting. Responsible for registering sex offenders. Maintained confidentiality in all aspects of job duties. Sr. Merchandise Assistant, Replenishment Leader, Office Associate , 02/2002 － 08/2008 Managed women's soft lines departments and Replenishment Team in a $3M dollar big box store Enforced sound merchandising and loss control strategies Excelled in building, motivating, coaching, and training hourly teams Responsible for cash handling procedures and daily opening/closing procedures Resolved internal and external customer problems and made smart decisions that drove sales, profits, and world class customer service Responsible for reconciling timecards, employee development, performance reviews, and maintaining confidentiality 08/1998 － 02/2000 Company Name － City , State Education Colorado State University － City , State Bachelor of Science Apparel and Merchandising Apparel and Merchandising Human Resources Certificate Mountain States Employers Council Skills administrative, administrative support, benefits, C, cash handling, closing, coaching, com, Interpersonal Skills, Council, customer service, Customer Service Skills, data entry, Decision Making, Employee Relations, hiring, HRIS, Human Resources, HR, Interpretation, Labor Relations, leadership, merchandising, Lisa, negotiations, organizational, payroll, performance reviews, personnel, policies, Problem Resolution, reconciling, recruiting, reporting, sales, sound, employee development

GRAPHIC DESIGNER Summary Enthusiastic student majoring in Chemistry; great at performing many task in a timely matter and as efficient as possible. Strong background in computer tasks and data analysis as well as business management. Highlights General Chemistry and Organic Basic HTML coding, Microsoft Office, 3D Chemistry Laboratories including synthesis, animation, database analysis. purification, and extraction. Inventory management and sales/profit IR spectroscopy as well as analyzing NMR analysis using SQL server and various POS and Mass Spec. data. software. Graphic designing using Photoshop and Illustrator. Experience Graphic Designer August 2009 to March 2013 Company Name - City , State In charge of advertising and designing and publishing Point of Sale materials. General Manager August 2009 to August 2011 Company Name - City , State Installing POS systems, computer networking, fuel inventory management, and Payroll management. General Manager March 2006 to October 2014 Company Name - City , State Team/ scheduling/ payroll management. Accomplishments · Eight year in business management in which I managed to lower the cost of good and increase sales and profit. In charge of Sales operations such as ordering, inventory, and customer service. Education Chemistry , 2015 El Camino College - City , State GPA: Recipient of Edison International Green Job Scholarship. · Member of the El Camino Chemistry Club. · Member of the MESA, Mathematics, Engineering, Science Achievement Program. · Recipient of Honor Transfer Student award. Chemistry Recipient of Edison International Green Job Scholarship. · Member of the El Camino Chemistry Club. · Member of the MESA, Mathematics, Engineering, Science Achievement Program. · Recipient of Honor Transfer Student award. Molecular, Cellular, and Developmental Biology , 2017 University Of California Los Angeles - City , State , USA Skills 3D, Photoshop, advertising, animation, business management, Chemistry, computer networking, customer service, database analysis, designing, Graphic, Basic HTML, Illustrator, Inventory management, inventory, materials, Microsoft Office, NMR, Payroll, POS, profit, coding, Sales, scheduling, SQL server

PARALEGAL Summary Licensed Paralegal demonstrating confidence and tenacity in project analysis, as well as sound business judgment. Highlights Working knowledge of all aspects of the discovery process Demonstrated ability to conduct legal research using Westlaw Highly skilled at organizing and presenting information objectively Hands-on experience with PracticeMaster and Tabs3 legal Proficient in managing clerical duties pertinent to a law office Experience Paralegal January 2013 Company Name － State General Litigation, Commercial Litigation, Bankruptcy, Estate Planning, Worker's Compensation Researching legal issues on West Law; Digesting various legal documents and providing fact summary reports to attorney; Drafting issues via inter-office memorandums; Managing attorney's schedule by logging important dates and tasks on the company network; Reviewing and Analyzing attorney's work for grammar error; Drafting cover letters; Preparing motion packets; Corresponding with opposing counsel and Courthouse administration; Advising clients of changes in the status of their case; Scheduling depositions; Managing client files on company network through Company's practice management system, Practice Master; E-filing time-sensitive legal documents with various Courts; Preparing Pleadings Binders and Trial Exhibits for Court; Ardex Laboratories, 2050 Byberry Road. Receptionist January 2009 to January 2013 Company Name － City , State Provided quality customer service to guests upon entering lobby; Answered high volumes of calls on a multi-line phone system, and dispatched them according to priority; Organized and managed company data in Excel spreadsheets; Reviewed and separated paperwork submitted by each salesmen daily; Reviewed invoice information entered into MAS200; Generated weekly sales reports for each salesman; Advised inquiring customers of product order shipment and status changes; Managed hard copy files; faxed/emailed invoices and all other requested documents; Separated and dispersed mail to the addressed department; Maintained spreadsheets of all customer payments reported by salesmen according to business region; Applied all payments (checks, cash, and credit cards) to customer accounts according to salesman, location, and remittance advice; Processed all credit card transactions over company's terminal Deposited checks directly into company account using a PNC Pinnacle desktop scanner; Reviewed customer accounts for open invoices with a ninety day outstanding balance, and was entrusted to devise payment arrangements on a case-by-case basis to avoid excessive late fees and penalties; Tracked salesmen's expenses; Composed inter-office memorandums and account memorandums; Over the course of my final two weeks at Ardex Laboratories I trained two new hires in two positions (accounts receivables department and receptionist. Administrative Assistant January 2007 to January 2009 Provided quality customer service to people with diverse backgrounds; Answered phones on a multi-line system and dispatched them accordingly to priority; Scheduled and organized business/staff meetings and scheduled and organized appointments with clients; Drafted and typed proposals/invoices and other related documents on company letterhead; Made cold calls to customers that were due for maintenance; Faxed invoices; Entrusted to make managerial decisions to satisfy both the customer and the company's best interests; Maintained records for accounts receivable and accounts payable transactions; Responsible for all administrative duties as related to the Construction field such as filing customer orders, composing business letters, responding to legal matters, managing business accounts and being consulted for advertising ideas;. Customer Service Representative January 2005 to January 2007 Company Name Provided high quality customer service to Pilots and Business Aviation Companies; Communicated with pilots via radio to prepare lineman for estimated arrival and departure times; Provided and reviewed all catering and other accommodations for Pilots and Flight Attendants to ensure a comfortable flight; Scheduled hotel reservations and car rentals for Pilots and Crew; Permitted to use company vehicle; Scheduled aircraft preparation for departing flights; Input data and ticket information into POS system; All aspects of Administrative work such as typing, filing, answering phones and record keeping; Recognized for Customer Service Excellence at Atlantic Aviation. Education A.S : Paralegal Studies , 2012 Manor College Paralegal Studies American Bar Association approved institution Paralegal Certificate : 2012 Manor College American Bar Association approved institution High School Diploma : 2004 Nazareth Academy High School Middle States Association of Secondary Schools Skills accounts payable, accounts receivable, accounts receivables, Administrative, advertising, attorney, balance, credit, client, clients, Customer Service, Drafting, filing, Law, Legal, letters, Litigation, managerial, Managing, meetings, Access, Excel spreadsheets, Excel, mail, Microsoft Office Suite, office, PowerPoint, Word, network, Paralegal, phone system, POS, proposals, quality, radio, receptionist, record keeping, Researching, sales, scanner, Scheduling, spreadsheets, phones, answering phones, typing, Westlaw

OFFICE SUPPORT COORDINATOR Summary Highly qualified, detail-oriented and hardworking office manager with more than 12 years of experience. Proficient in research, writing, case management and client relations. Self-starter with strong problem solving and organizational abilities. Demonstrated ability to handle difficult situation with tact. Skilled in analyzing a task and breaking it down into manageable pieces. Team player with exceptional communication and interpersonal skills. Highlights Time management Strong problem solver Resourceful Mail management Schedule management Meticulous attention to detail Results-oriented Self-directed Report development Self-starter Accomplishments General   Coordinated all department functions for team of 10+ employees. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Successfully planned and executed corporate meetings, lunches and special events for groups of 15+ employees. Training   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Employee Management   Liaised with HR department to establish employee benefits, training, payroll and termination procedures. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Research   Investigated and analyzed client complaints to identify and resolve issues. Experience September 2013 to January 2015 Company Name City , State Office Support Coordinator Provided a courteous, professional contact for the site. Referred calls to appropriate agencies. Accurately completed tracking of work processed for used by Case Management staff and provided support to the Case Management Director(s). Created forms in user-friendly formats and assisted leadership with the Support Intensity Scale, *Referrals and Long Term Home Health processes as requested. Coordinated meetings and meeting arrangements. This included scheduling, room set up and facilitation assistance as requested. Planned, arranged, and coordinated community projects, team development and other activities as needed. Prepared Check Requests following Finance Department policies, procedures, and deadlines. Ensured proper coding so that funds are taken from appropriate accounts. Assisted with and completed internal file reviews, set-up and archiving. Remained knowledgeable and current of DDD Rules and *Regulations, Program Quality Standards, expectations and best practices including CCMS, Benefits Utilization System BUS), etc. April 2013 to August 2013 Company Name City , State Financial Foundation Associate / Seasonal Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Promoted agency products to customers on the telephone. Presented and clearly explained insurance policy options to clients based on their needs and goals. Promoted client retention through high-quality service and follow through. Presented account proposals in a professional and timely manner. August 2011 to April 2013 Company Name City , State Human Resource Assistant / Administrative Assistant III Answered employee questions regarding employment records and resolved any issues. Advised managers on organizational policy matters and recommend needed changes. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Verified employment and accountable of establishment and preparation of new-hire paperwork. Entered, modified, and proofread data in PeopleSoft and BackOffice. January 2013 to March 2013 Company Name City , State ABA Therapist Applied Behavioral Analysis to help clients improve their fuctionality May 2010 to August 2010 Company Name City , State Data Entry Clerk Verified that information in the computer system was up-to-date and accurate. Identified and resolved system and account issues. Requested pricing from vendors and created offers for clients. November 2006 to March 2010 Company Name City , State Office Management Specialist / Office Administrator Executed accounts receivable reporting enhancements and reconciliation procedures. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Addressed and resolved non-routine, complex and unexpected variances. Provided reliable and timely project by project expense, capitalization, amortization and spend data for all departments. Efficiently implemented short-term tracking factoring in possible long-term tracking strategies. Coordinated all department functions for team of 10 employees. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Supervised and trained admitting, billing and collection staff. Created databases and spreadsheets to improve inventory management and reporting accuracy. Implemented updated online collection procedures for payment, increasing on-time payments by [Number]%.Implemented updated online collection procedures for payment, increasing on-time payments by 98 %. Managed incoming and outgoing calls for busy Internet website.Improved communication efficiency as primary liaison between departments and clients. Education 2012 University of Colorado Colorado Springs City , State , El Paso Bachelor : Psychology BA in Psychology 3.87 GPA / Graduated Magna Cum Laude 2006 State Vocational School III Bamberg / Germany City , State , Germany III Bamberg Vocational Field Economics + Administration, Health (2003-2006) Graf-Stauffenberg-Business School Bamberg Business Certificate : Administratin/ Business/ Health Major in Business Administration Minor in Health and Employment Law Coursework includes Economics Coursework includes Organizational Behavior Coursework includes English Languages Bilingual in English and German Interests Committed to community service. Extensive volunteer history includes being a Court Appointed Special Advocate for abused and neglected children and collecting experience as a Neonatal Hearing Screen Volunteer at St. Francis / Penrose in postpartum wing and Neonatal Intensive Care Unit. Skills Case Management Excellent Customer Service

RM Roxanne Mejia Summary Motivating Chef competent in keeping kitchen staff on task and handling high-volume work. Knowledgeable about sourcing ingredients, maintaining budgets and maximizing customer satisfaction. Works with General Manager to analyze food costs and forecast business trends to make menu recommendations to meet company goals. Skills Portion and cost control Waste control Budgeting and cost control Food preparation techniques Purchasing Kitchen equipment and tools Verbal and written communication Dish preparation Cleaning and sanitizing methods Experience Company Name | City , State Chef 11/2020 - Current Cleaned, sanitized and maintained food storage, preparation and serving areas. Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food Monitored quality, presentation and quantities of plated food across line. Trained kitchen workers on culinary techniques. Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques. Assessed inventory levels and placed orders to replenish goods before supplies depleted. Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen. Checked stock deliveries for safety, quality and quantity. Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality. Collaborated with department staff to prepare food items in accordance with recipes and established standards. Supervised preparation of specialty items and customer requests to verify accuracy in production. Oversaw hiring, training and development of kitchen employees. Assigned specific duties to employees to maintain productive operation of kitchen and food service. Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs. Managed kitchen staff team and assigned various stages of food production. Reduced food costs by estimating purchasing needs and buying through approved suppliers. Supervised cooks and kitchen staff, providing direction in preparing specialty items and ethnic cuisine. Company Name | City , State Sous Chef 03/2017 - 11/2020 Maintained highest food quality standards regarding food inventory procedures, food storage and rotation. Trained kitchen workers on culinary techniques. Assisted head chef with scheduling, training and professional development for team. Supervised all kitchen food preparation in demanding, high-volume environment. Performed as head chef as needed to maintain team productivity and restaurant quality. Conducted daily line checks, food reviews and taste tests to make improvements and correct deficiencies. Plated food according to restaurant artistic guidelines to promote attractive presentation. Assessed inventory levels and placed orders to replenish goods before supplies depleted. Helped staff adhere to tough restaurant requirements through practical discipline and motivation. Directed staff in restaurant kitchen and field to maintain department objectives, standards, guidelines and budget. Oversaw kitchen employee scheduling to meet all coverage needs and avoid wasted labor. Maximized customer satisfaction and team operations by executing command-based structure and staff performance oversight. Assisted with interviewing, hiring and training kitchen personnel. Conducted frequent line checks to keep food at proper temperatures in holding zones. Built strong vendor relationships to bring in top ingredients at optimal prices. Streamlined kitchen processes to shorten wait times and serve additional guests. Managed shift of 25-30 staff, including cooks, bakers, dishwashers and front of house team members. Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates. Liaised closely with kitchen and other departments, including front-of-house personnel. Improved performance of team members resulting in high-quality meals produced daily. Company Name | City , State Anthonys @ Point Defiance 06/2013 - 07/2016 Operated fryers and grills according to instructions to maintain safety and food quality. Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items. Kept stations stocked and ready for use to maximize productivity. Followed proper food handling methods and maintained correct food temperature for high scores on health inspections. Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service. Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware. Set up and performed initial prep work for food items such as soups, sauces and salads. Maintained consistent quality and high accuracy when preparing identical dishes every day. Grilled and deep fried various foods from meats to potatoes. Maintained safe operations of food prep equipment to reduce complications and retain safety procedures. Assisted in preparation of menu items ranging from burgers to sandwiches. Washed and peeled ingredients to prepare for different meals and recipes. Precooked certain items during slow periods to reduce wait times during lunch and dinner rush. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Recorded and reported status of various ingredient stock levels to notify manager to reorder products. Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate. Cooked multiple orders simultaneously during busy periods. Supervised cooks and kitchen staff, providing direction in preparing specialty items and ethnic cuisine. Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance. Developed process to accurately track food costs more efficiently, saving in food waste. Education and Training Curtis Senior High School | City , State High School Diploma 06/2004

DIGITAL CONTENT EDITOR Summary I am a devoted writer and editor inspired to tell stories. With solid experience in print and digital magazine, corporate communications and project management, I have traversed the fields of journalism to help me grow as storyteller, communicator and leader. Combining these skills with my life experiences, I strive to give people a voice. This goal became clearer to me after working for international magazine the last three years. Experience Digital Content Editor 01/2017 to Current Company Name City , State I manage the Toastmaster magazine's online edition since overseeing the launch of the web-based version in October 2016. I generate supplemental and interactive content through photos, videos and links. Drive readership to the online magazine (Increased web traffic 94% since launch of online edition). Collaborate with Marketing to promote content through social media channels. Assign articles/manage freelancer writers. Write features, Q&As and member profiles. Edit and proof both print and online articles and internal company documents. Curate extra content from member submissions for print and online. Track progress through Google Analytics to ensure SEO is effective. Collaborate with IT department on future release improvements. Proofreader/Editorial Coordinator 12/2014 to 01/2017 Company Name City , State I coordinated the production schedule of the magazine for the first two years of my employment before being promoted. Managed incoming content and submissions from members. Wrote feature articles, Q&As and member profiles. Proofed, fact checked and edited stories. Managed a team of freelance writers and freelance editors. Coordinated payment of authors. Scheduled and led department meetings. Managed the company's internal editorial review process. Created digital magazine content for the digital app. Answered magazine-related questions from members around the world. Event Manager/Freelance Journalist 06/2014 to 12/2015 Company Name City , State As Event Manager, I assisted the Director of Sales with the facilities' events as well the marketing and communications, which I continued remotely as a freelance journalist. Completed website updates through Wordpress   Designed monthly ads for the local chamber newsletter  Wrote a monthly blog for the website           Produced information packet for clients         Handled marketing campaign for the annual bridal show Designed, wrote copy and sent email campaigns through PerfectWeddingGuide.com           Planned, marketed and attended monthly open houses for prospective sales Communications Specialist 07/2012 to 01/2014 Company Name City , State Wrote and edited national press releases, designed flyers and brochures. Designed and created content for sponsorship materials with professional sports teams. Managed internal employee communications through the company newsletter that I started. Promoted to project manager to track progress of projects. Handled day-to-day communications inquiries. Filtered all incoming marketing requests from employees. Created materials and content for the HR department and other internal committees. Distributed internal and external company emails through Outlook and ExactTarget. Planned and successfully executed the company meetings, picnic, holiday party, incentive trips, national sales meetings and more  Communication Assistant 07/2010 to 07/2012 Company Name City , State Writer and photographer, working on both internal and external publications; two print and one digital. The audience reached from employees to other cooperatives and businesses locally and nationwide. Wrote hard news, feature, breaking news, press releases, covering special events and two to three-part series on industry topics. I also represented the company by traveling all over southern Indiana to its 18 member cooperatives. NewspaperReporter 06/2009 to 08/2009 Company Name City , State Selected by the Hoosier State Press Association in 2009 for the Eugene S. Pulliam award Placed with The Shelbyville News where I worked for 10 weeks as a feature writer, photographer, copy editor and news reporter Acquired over 40 published clips Education and Training Bachelor of Arts : Journalism 12/2009 INDIANA UNIVERSITY City , State Activities and Honors First Place, Award of Excellence for Best Feature Story (National Rural Electric Cooperative Association (NRECA) Spotlight on Excellence), 2012 First Place, Online/Electronic Newsletter (Cooperative Communications Association (CCA) Communications Contest), 2012 Second Place, Award of Merit for Best External Newspaper/Magazine (National Rural Electric Cooperative Association (NRECA) Spotlight on Excellence), 2012 Eugene S. Pulliam Internship Award (Hoosier State Press Association (HSPA), 2009 Additional Skills AP Style, Sitecore web management, Google Analytics, MOZ Pro, social media sites such as Facebook, Twitter, LinkedIn, YouTube and Instagram, Skype for Business

TEACHER Summary Kind and compassionate Elementary and Middle School Teacher dedicated to creating an atmosphere that is stimulating and encouraging to all students. Experience 02/2016 to Current Teacher Company Name － City , State 5th Grade STEM; K, 1st, 2nd, 3rd Grade Horizon Science; Library Grades Pre-K - Observed and assessed student performance and kept thorough records of progress. Implemented a variety of teaching methods such as discussions and demonstrations. Utilized technology during lessons (e.g.SMARTboard), to create interactive learning experiences and target visual learners. Set and communicated ground rules for the classroom based on respect and personal responsibility. Kept student motivated, focused and excited to learn by utilizing hands-on activities that relate to real-world experiences. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Established positive relationships with students, parents, fellow teachers and school administrators. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Created lesson plans in accordance with Common Core and Science Scope and Sequence Standards. Differentiated instruction according to student ability and skill level. Established clear objectives for all lessons, units and projects. Created hands on activities for students to gain a better understanding of the lesson and teaching point. Provided small group instruction to individuals who need extra support. Orchestrated Open Access Library every Tuesday after school. Maintained library and library duties. Created and ordered books for school library and classroom teachers from school budget. 09/2013 to 06/2016 Teacher Company Name － City , State 2nd, 4th(Science), 5th(Science, Math and ELA), 6th(Math), 7th(Math and ELA), 8th (Math) Implemented and taught lessons based on the Common Core State Standards in ELA, Math, Social Studies, and Science. Established clear objectives for all lessons, units and projects. Encouraged students to persevere with challenging tasks. Used the positive reinforcement method to redirect poor behavior. Provided one on one assistance to those students who needed extra support. Worked with fellow employees on lesson strategies, fund raisers, and school assemblies. Employed effective reading lessons using the five pillars of reading: vocabulary, comprehension, phonemic awareness, fluency, and phonics. Implemented effective classroom management strategies. Provided small group instruction to individuals who need extra support. Successful at keeping communication with parents/guardians, by keeping a friendly manner, and being open to any questions or concerns. Improved students' reading levels through guided reading groups and whole group instruction. Worked with fellow teachers to discuss lesson strategies that would most benefit students. Reflected on teaching practice to improve teaching techniques and continue to become a better educator. Accepted coaching from fellow teachers and administrators and immediately incorporated feedback. Used children's literature to teach and reinforce reading, writing, grammar and phonics. Differentiated instruction according to student ability and skill level. Taught students to exercise problem solving methodology and techniques during tests. Served on various committees and projects including Veteran's Day, Thanksgiving Food Drive, and Volleyball Club. Education and Training January 2013 BACHELOR OF ARTS College of Staten Island － State MASTER OF SCIENCE : SPECIAL EDUCATION Touro College － City , State SPECIAL EDUCATION Certifications New York State Teaching Certificate in General and Differentiated instruction specialist Special Childhood Education (1-6) Organizational development knowledge Students with Disabilities Test - Passed Licensed Pending Curriculum development Lesson planning expertise Flexible and adaptive Skills academic, budget, coaching, conferences, Curriculum development, educator, instruction, Lesson planning, lesson plans, Math, Access, Organizational development, problem solving, progress, reading, teacher, Teaching

CONSTRUCTION PROJECT REGIONAL MANAGER Summary Financial Planning /Analysis / Management Budgeting (Capital & Operations) P & L Administration Accounting Reporting / Disbursements Equity & Debt Financing New Business / Market Development Business Service Contract Negotiation Vendor / Sub Contractor Partnerships Customer Government Relations Human Resources Management Office information Technology Capital Equipment Acquisition Purchasing / Materials Management DadeStar Group, Ft. Washington Maryland Currently serving as Vice President of Construction, directly responsible for providing leadership and direction for all aspects of construction throughout the company, including land development, vertical construction, renovation construction, ancillary facilities, and design development. Proactive Project Manager experienced in managing a variety of construction teams and projects. Successful in creating effective communication between personnel, general contractors and the management team. Proactive Project Manager experienced in managing a variety of construction teams and projects. Successful in creating effective communication between personnel, general contractors and the management team.Results-oriented Construction Manager who works efficiently and effectively to complete projects on time and within budget.Construction Manager successful at finding cost-effective solutions to the various challenges that arise during residential and commercial construction.Capable Construction Manager trained in compensating for unforeseen deadline obstacles, including staff drop-off and weather. Expert in [Skill set].Diligent Construction Manager who consistently monitors sites to ensure proper compliance with building and safety codes. Highlights CONSTRUCTION INDUSTRY BUSINESS DEVELOPMENT AND OPERATIONS MANAGEMENT EXECUTIVE SUMMARY Results-driven, hands-on administrator with a proven track record of more than 25 years within the Construction Industry. Delivering consistent superior quality in both commercial and residential construction through extensive training, established workmanship standards, quality work performance and leadership development. Areas Of Expertise And Strength Encompass: Business Operations Management Contract Administration Review Competitive Bid Packages Project Budgeting Cost Containment Full Life-Cycle Project Management Approval and Documentation of Master Project Schedules Workflow Planning / Coordination Quality Control / Site Supervision Regulatory Compliance Troubleshooting / Problem Resolution Organized and detail-oriented Project budgeting Superb management skills MS Office proficient Blueprint fluency Safe job site set-up Site safety coordinator Accomplishments Managed projects in the Million, while supervising a team of 160 workers. Trained and mentored over 300 construction workers, general laborers and apprentices. Trained and mentored over [Number] construction workers, general laborers and apprentices. Experience Construction Project Regional Manager , 01/2009 to 01/2015 Company Name － City , State Site Safety Coordinator, and Project Manager within field operations and ended my services with Polukai as a Regional Project Manager. Projects included but not limited to the following: FEMA Roofing Project through-out the states of Louisiana, Mississippi and Florida after Hurricane Katrina for three years. 12.5 Million Eglin AFB Military Facilities Water Proofing and Re-Roofing Project one year on all projects. 2.5 Million. Eglin AFB Waste Management Plant Renovation. 1.2 Million Keesler AFB Re-Roofing Project. 2.8 Million Hawaii Immigration Building Renovation Project. 1.8 Million Schofield Barracks Roofing & Building Renovation 3.5 Million Arlington National Cemetery Roofing & Building Renovation 2.3 Million Long Island National Cemetery Renovation Project. 5.8 Million. Qualified competitive subcontractor bids prior to execution of contracts.Carefully coordinated plans and specs using marketing programming standards.Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants.Educated general contractor personnel on the quality standards throughout the construction process.Directed the general contractor on required mock-up preparation.Managed a team of [Number] onsite general contractors for [Number] months.Obtained notices of completion and compliance certifications from all of the construction administration consultants.Reviewed and investigated Proposed Change Order Requests (PCOR).Submitted all project closeout documents in accordance with the contract.Assigned projects and tasks to employees based on their competencies and specialties.Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel.Performed construction site pre-inspections and coordinated post-construction audits.Monitored the safety of all construction activities, making on-site personnel safety the top priority.Proficiently used the Incident and Issues Tracking (IIT) system to document all onsite issues.Coordinated training for the construction teams on site-specific requirements, techniques and procedures. Operation Manager , 01/2003 to 01/2009 Company Name － City , State Qualified competitive subcontractor bids prior to execution of contracts.Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants.Carefully coordinated plans and specs using marketing programming standards.Educated general contractor personnel on the quality standards throughout the construction process.Reviewed and investigated Proposed Change Order Requests (PCOR).Assigned projects and tasks to employees based on their competencies and specialties.Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Quality Assurance Manager , 01/1989 to 01/2002 Company Name － City , State Served as a QA/QC management professional that made significant contributions within the. companies' quality management, project management, process improvement, business. analysis/evaluation, development life cycle methodologies, and supplier management. systems. Certified Nuclear Component Inspector , 01/1980 to 01/1989 Company Name － City , State Performed Non-Destructive testing on nuclear components manufactured by Westinghouse and other nuclear component companies. Nondestructive Testing (NDT) is a type of quality control inspection that does not harm the parts being tested. NDT Inspectors use sophisticated technology to look through steel and concrete to identify and diagnose flaws without disrupting the integrity of the structure. An example of Nondestructive Testing would be performing XRAYs on pipe welds to look for cracks that might cause a leak. Initiated statistical analysis project that resulted in sound recommendations adopted by entire department.Resolved part and assembly discrepancies.Collaborated with engineers and project managers regarding design parameters for client projects.Tested and monitored product safety, leading to safer electronic communications products. Education Associate of Arts : Mechanical Engineering , 1982 Pensacola Junior College － City , State , Escambia Advanced coursework in Industrial EngineeringCoursework in Environmental Law and Hazardous Waste TreatmentCoursework in [Course Name] Skills accounting, Budgeting, business analysis, business development, BUSINESS DEVELOPMENT AND OPERATIONS, Business Operations, Competitive, contract negotiations, Contract Administration, customer relations, Documentation, financial, government, human resources, inspection, inventory management, leadership development, Regulatory Compliance, management information systems, Problem Resolution, process improvement, Project Management, Proofing, purchasing, quality, quality management, QA, Quality Control, quality control, Renovation 2.3, Renovation 3.5, Renovation, Roofing, Safety, strategic planning, Supervision, supplier management, Troubleshooting, type, welds, Workflow, XRAYs

ADMINISTRATIVE ASSISTANT/SITE CLERK Career Overview Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. But most important, to show that I am capable and open for changes Skill Highlights Microsoft Office proficiency Excel spreadsheets Time management Dedicated team player Self-directed Spreadsheet development Self-directed Professional and mature Mail management Resourceful Strong interpersonal skills Core Accomplishments Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Increased office organization by developing more efficient filing system and customer database protocols. Administration Answered multiple phone lines, transferred calls to corresponding employees. Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Professional Experience Administrative Assistant/Site Clerk Mar 2007 to Current Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. I have entered work order request to Building Services for maintenance and repairs also have followed up with the department to make sure that these repairs have been fixed. Maintained the front desk and reception area in a neat and organized fashion. Answering phones, helping parents with any concerns, Microsoft Word, Excel, Power point, Outlook, Internet Explorer, general office duties, working on spreadsheets for assistant principal. Also covering other positions such as attendance technician and assisting the nurse's office. One of my job duties is ordering employee uniforms from Aramark. I am in charge of filing supply order for school cafeterias. Keeping track of our supply inventory in the storage room. Staying up to date with the school cafeteria Health Inspection Reports. Updating the CACFP and SNP Site Monitoring Reviews. Making employee packets for new hired employees. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Dispersed incoming mail to correct recipients throughout the office. Maintained the front desk and reception area in a neat and organized fashion. Organized files, developed spreadsheets, faxed reports and scanned documents. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Standardized department filing system to increase efficiency. Developed more efficient filing systems and customer database protocols. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Receptionist/Telephone Operator Aug 2008 to Jun 2010 Company Name － City , State Answering phones, helping parents with any concerns, Microsoft Word, Excel, Power point, Outlook, Internet Explorer, general office duties, working on spreadsheets for assistant principal. Also covering other positions such as attendance technician and assisting the nurses office. Enter emergency information into database Powerschool. Updating the ical with dates, events, ect. Working on the weekly bulletin that is located on Powerschool. Received and distributed faxes and mail in a timely manner. Managed daily office operations and maintenance of equipment. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Dispersed incoming mail to correct recipients throughout the office. Maintained the front desk and reception area in a neat and organized fashion. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Receptionist/Administrative Assistant Apr 2006 to Nov 2006 Company Name － City , State Answering phones, paging, Faxing, Filing invoices, Distributing mail, stamping mail, Fed-ex, greeting vendors & applicants, filing out application, Microsoft word, Excel, keeping track of company directory. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Education High School Diploma , General Education 2000 Valley High School － City , State Select One , General Education Orange Coast College － City , State Associate of Arts , General Education Santa Ana College － City , State I am currently attending Skills Database, Faxing, Filing, general office duties, Internet Explorer, Excel, mail, office, Outlook, Power point, Microsoft Word, repairs, spreadsheets, supply inventory, technician, Answering phones, Good Customer Service, Multi-Task Management, Spreadsheets, 10-key, Data entry, Translator

PASSENGER SERVICE CONCOURSE MANAGER Summary A dedicated and enthusiastic leader, able to motivate employees to perform at their best in providing excellent service and developing ongoing, profitable client relationships. Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic. Skills Strategic planning Team building Personable Client relationships Dedicated Flexible Relationship building Decision Making Time Management Conflict Resolution Adaptability Ability to Work Under Pressure Creativity Ability to work on a team Microsoft word Word processing Spreadsheet Microsoft excel Microsoft programs Scheduling Accomplishments Promoted 2 times within the last 5 years. Diverse skill set in managing employees and customers throughout many areas of the aviation business Proven ability to manage most complex concourses throughout the Atlanta airport Established a trustworthy relationship among the clients on multiple concourses. Experience 12/2013 to Current Passenger Service Concourse Manager Company Name － City , State Maintain the appearance of equipment utilized throughout the day  Managing daily operation while driving safety policies Directly responsible for overseeing 8 to 24 zone leaders Communicated, trained and pushed operational changes as directed Maintained healthy working environment while working in busy atmosphere Maintained and provided daily schedule to dispatchers and senior leaders Attended Delta shift briefing regularly in effort to communicate expectations for the day and address any possible concern raised by Delta staff Addressed overall concourse operation concerns Fulfill customer request regularly, in a timely manner Provide daily huddle and direction to staff in preparation for daily operation Coach and counsel employees  Recognize employees Diffuse situations Challenge delays Maintain effective operational performance Revamp processes when necessary  Provide leadership to employees daily Provide hands on team work  Focus-drive on dress code policy and employee professionalism Communicate daily with Client, management and key positioned employees involved in the daily operation Drive customer satisfaction results 09/2012 to 11/2013 Cabin Service Manager Company Name － City , State Managed 10 to 14 team of 3 man employees Managed up to 35 team leaders directly Responsible for building 7 day schedule for employees Responsible for coaching, counseling and documenting employees Managed an entire concourse from the ramp Communicated and managed dispatcher Responsible for providing dispatcher with staff in effort to turn aircraft during day time turn operation Responsible for managing processes regarding CBP Responsible for controlling operation failures Pushed safety policies regularly  ​ 09/2010 to 09/2013 Cabin Service Supervisor Company Name － City , State Assistant manager in scheduling employees Execute directives provided leadership Support team leaders with assistant on aircraft as needed Continuously provide safety patrol on the ramp and concourse daily Held briefing to communicate information pasted down by management Train employees to become team leaders and service aircraft 04/2007 to 03/2009 Cabin Service Supervisor Company Name － City , State Maintain the appearance of equipment utilized in operations  Assistant manager in scheduling employees Execute directives provided leadership Support team leaders with assistant on aircraft as needed Continuously provide safety patrol on the ramp and concourse daily Held briefing to communicate information pasted down by management Train employees to become team leaders and service aircraft Education and Training 2003 High School Diploma : Academics College Park High － City , State , USA Academics Technical Skills 9 months (2014) experience in CBP seal process/Admin office work Compiling information for applications Typing and submitting applications to CBP Managing approved and rejected applicants Handled weekly meeting with CBP-provided updated based of meeting to management Maintained Red/Black seal count and list Provided weekly seal list to HR and management  Directing employees when coming in office for assistance Professionally handling calls-directing callers Assisting senior managers with office needs such as copying, computer input, uniform issuing and sorting

FINANCE MANAGER Summary Highly organized and detail-focused Accounting Technician with an exceptional track record of accurately handling financial reporting in deadline-oriented environments. Skilled in recording transactions, posting debits and credits, reconciling accounts, and ensuring accuracy and completeness of data. Expertise in developing and delivering monthly, quarterly, and annual financial statements within tight deadlines. Proficiency in managing accounts payable and accounts receivable, generating invoices and monthly statements for clients. Proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity. Highlights Microsoft Word, Microsoft Excel, Financial Edge and QuickBooks and able to learn proprietary systems/applications quickly and easily. Skill Proficiencies Quarterly Reports Accounts Payable/Receivable *Budget Preparation Process Improvement *Financial Statements Reconciliation Experience Finance Manager November 2009 to October 2015 Company Name - City , State Prepare schedules and consolidate information for annual budget planning. Prepare financial statements with budget and actual comparisons using Financial Edge. Compiles and prepares ongoing cash flow forecasting and needs analysis. Prepare items and schedules for annual compliance and financial audits. Prepares account and bank reconciliations. Obtain bids and proposals as applicable for capital equipment, fixed assets, and services. Maintain fixed assets files. Manage credit card assignment and limits. Prepare and manage job descriptions, orientation and departure paper. Process background checks for staff and board members. Maintain personnel files for all employees. Act as liaison with payroll service to process bi-weekly payroll and maintain paid time off records. Accounting Technician October 2006 to July 2009 Company Name - City Performed double-entry accrual accounting work in order to maintain a combination of journals and ledgers. Examined, verified, and analyzed a variety of documents including purchase orders, vouchers, payrolls, and property records. Determined the mathematical correctness, validity, and clerical accuracy of the documents. Resolved disagreements by contacting vendor, prepared documents with supporting backup, coded documents, and posted to appropriate ledger or journal. Maintained records to track expenditures for over 30 building projects to ensure budget is not exceeded. Verified accuracy of over 200 general ledger accounts each month. Produced and reviewed financial reports. Excelled within a fast-paced environment, continually taking on increased levels of responsibility. Owner/Bookkeeper January 2006 to July 2006 Company Name - City , State Provided full-charge bookkeeping service to small business owners. Managed all financial transactions, posted debits and credits, produced financial statements, and recorded all transactions with strict attention to details. Managed accounts payables, accounts receivables, journal entries, 1099 forms, and tax preparation. Reconciled and balanced accounts. Generated monthly statements and invoices for customers. Prepared financial summaries using Microsoft Excel detailing companies' financial status. Generated bank deposits, verified and balanced receipts. Researched and resolved billing and collections disputes. Served as liaison with Certified Public Accountants. Assisted clients with administrative duties. Provided notary services. Office Manager April 2003 to December 2005 Company Name - City , State Established and maintained filing system. Procured office equipment and supplies. Served as liaison with subcontractors, vendors, attorneys, accountants, and government agencies. Maintained excellent customer relations and develop customer rapport. Diplomatically resolved customers' complaints. Managed project files to track expenditure and projected completion using Microsoft Project. Prepared bids for construction projects. Maintained account payables and account receivables. Reconciled bank statements and ledger accounts. Created financial reports using QuickBooks. Education Bachelor's Degree : Business Administration , 1989 University of Central Oklahoma - City , State Business Administration Skills accounting, accounts payables, accounts receivables, Accounts Payable, accrual, administrative duties, backup, bank reconciliations, billing, bookkeeping, budget planning, Budget Preparation, budget, bi, cash flow, clerical, credit, clients, customer relations, double-entry, Edge, fast, filing, Financial, financial audits, financial reports, Financial Statements, Prepare financial statements, fixed assets, forecasting, forms, general ledger accounts, government, ledger, Microsoft Excel, Microsoft Project, Microsoft Word, needs analysis, office equipment, payables, payroll, personnel, Process Improvement, proposals, QuickBooks, rapport, tax preparation

CONSULTANT Highlights TECHNOLOGY SKILLS Visual Basic * HTML * JavaScript * SQL * XML * Python * MVC * FileMaker * PHP * Advanced Excel * SiteCatalyst CORE COMPETENCIES Problem Solving * Relational Databases * Process Reengineering * Customer Relations * Staff Management Startups & Transitional Environments * Systems Integration * Data Migration * Reporting & Automation Accomplishments Received Sales Achievement Award for attaining 163% billable hours target with 5/5 customer satisfaction rating Experience Company Name City , State Consultant 01/2010 to Current Publicly traded (ADBE) digital technology company specializing in content creation and online analytics annual sales of $4.4 billion Support simultaneous client consulting engagements by performing product implementations, technical problem solving, and ad hoc client requests for Fortune 500 companies such as Home Depot, Disney and REI. Promoted internally to a non-billable position needed to retain and rebuild relationships with dissatisfied clients in the US and EMEA through problem resolution, both distant and in-person. Participated in product integration team as the product expert for SiteCatalyst and SearchCenter during acquisition integrations. * Received Sales Achievement Award for attaining 163% billable hours target with 5/5 customer satisfaction rating * Designed and coded custom tools for automating and improving client campaign creation, management and deployment resulting in an average 60% increase in campaign management efficiency per client * Increased services revenue by 15% from clients such as Home Depot, Disney and REI by developing tools to increase effective advertising spend * Supported EMEA clients such as General Motors, Daimler and TicketMaster by performing product implementations and training, technical problem solving, and custom client solutions Company Name City , State Controller 01/2008 to 01/2010 Provider of medical coding information annual sales of $12 million acquired by Access Intelligence in 2009 Oversee all financial functions, including audits, monthly financial statement preparation, daily cash flow, debt and equity management, VC reporting, executive reporting, cash and revenue forecasts/budgets. Perform systems management, new system integration and associated data migration. Manage six-person department with two direct reports. * Shortened finance's 15-day month end process to 3 days by automating month end processes. * Decreased G&A cost by 40% annually, and received first deficiency-free audit by automating processes and accounting transactions into daily operations. * Developed new proprietary operational system combining CRM, inventory, financial management, sales, fulfillment, call center tracking, and QuickBooks integration. Cell: 801-910-6500 * [email protected] Professional experience continued Company Name City , State Controller 01/2007 to 01/2008 Provider of electronic medical record management and data repository solutions annual sales of $12 million Managed the financial health of the organization, including audit procedures, billing, credit card management, customer support, month-end close, equity and debt management, budgeting/forecasting, and daily cash management. Regularly utilized Salesforce.com, Oracle, SQL, VBA and Excel to process daily transactions and report daily on the status of company metrics and forecasts for SAAS and enterprise sales. * Increase customer retention by 54% by monitoring customer usage trends to identify and save at-risk customers * Hiring and firing of personnel as company cash flows permitted; customer point of contact for conflict resolution * Enhanced customer relationship management capabilities by implementing Salesforce.com; migrating historical information, and training employees on tool functionalities Company Name City , State Internal Auditor 01/2006 to 01/2007 Publicly traded (ANET) credit card processor annual sales of $40 million acquired by Visa in 2010 Charged with monitoring and testing financial and IT systems, controls, and processes for COSO, SOX, COBIT, and audit compliance. Regularly utilized HTML, ODBC, VBA, XML, and Excel to test and improve system processes. * Increased testing efficiency by identifying and eliminating more than 100 tests through integration and systemization. * Automated customer applications; decreasing sales overhead by 15% per year & correcting $80K in erroneous commissions Company Name City , State Accountant 01/2005 to 01/2006 Broker dealer for 1031/Tenant in Common security exchanges, REITs, stocks, bonds annual sales of $120 million. Calculated weekly commissions and payments; managed AP, AR, and invoicing functions. Regularly utilized SQL, VBA, XML, and Excel to process daily transactions, commissions, and improve system processes. * Automated commission calculation time from 4 days to minutes by integrating existing systems through SQL. * Improved accuracy of customer and broker data by developing an MS Access based system to replace individual spreadsheets. Company Name City , State Regional Manager 01/2003 to 01/2005 Provider of third-party hospital billing recovery solutions Managed HCA and Iasis hospitals in Utah and the surrounding regions, with responsibility for each hospital and its employees, profitability, and billings. Directed 18-person staff with four direct reports. Regularly utilized SQL and Excel to process daily patients, applications and notes in an automated manner. * Increased territory size and enhanced Cardon's reputation with HCA by standardizing the hospital group's data reporting from insurance claims and third-party recoveries. * Improved regional profitability by 45% in eight months by increasing the use of Medicaid and Cobra benefits (identified through off-hours research). Company Name City , State Co-Founder 01/2005 to Current National on-site hair and makeup service with local salon, Studio Enizio annual sales of $500K Secured cash financing, manage daily cash flows, inventory optimizations, payroll, and federal and state tax filings. Education Masters in Business Administration : Business Administration Gore School of Business , City , State , US Masters in Business Administration Gore School of Business Westminster College, Salt Lake City, UT Bachelors : Accounting David Eccles School of Business , City , State , US Bachelors in Accounting David Eccles School of Business University of Utah, Salt Lake City, UT Certifications CPA Skills Annual Sales, Cash, Sales, Sales Of, Inventory, Filings, Payroll, State Tax, Integration, Integrator, Solutions, Increase, Training, Advertising, Award, Campaign Management, Clients, Content Creation, Deployment, Excellent Multitasker, Problem Resolution, Problem Solving, Rebuild, Satisfaction, Simultaneous, Technical Problem Solving, Million, Excel, Audit, Sql, Access, Customer Relationship Management, Forecasts, Billing, Accounting, And Accounting, Audits, Budgets, Coding, Crm, Data Migration, Financial Management, Fulfillment, Medical Coding, Operations, Quickbooks, System Integration, Systems Management, Credit, Credit Card, Xml, Auto Insurance, Benefits, Claims, Cobra, Data Reporting, Hospital Billing, Insurance Claims, Its, Medicaid, Territory, Budgeting, Budgeting/forecasting, Cash Management, Customer Support, Forecasting, Metrics, Oracle, Relationship Management, Saas, Salesforce.com, Software As A Service, Cobit, Html, Odbc, Processor, Sarbanes Oxley, Sarbanes-oxley (sox), Sox, Testing, Accountant, Ap, Ar, Broker Dealer, Invoicing, Ms Access, Payments, Security, Cpa, Customer Relations, Databases, Javascript, Model View Controller, Model-view-controller, Mvc, Php, Python, Systems Integration, Visual Basic

ENGINEERING TECHNICIAN Summary Creative and innovative draftsman, passionate about building designs and advanced construction solutions.   Seeking the best opportunity to further enhance present professional experience and expand knowledge base on architectural designs, while growing with an organization. Skills 3D modeling, architectural drafting, AutoCAD, read blueprints, carpentry, Detail oriented, drafting, email, floor plans, frame, 3dsMax, mechanical, messaging, Microsoft Office applications, Multi-tasking, painting, problem solving skills, reading, renovation, Revit, self-motivated, supervisor Experience Engineering Technician July 2015 to June 2017 Company Name － City , State creating and finalizing drawings on building plans. Review projects with design and sealing engineers to find solutions to problems. Assisting customers in the field via shop calls, email, or instant messaging. Multi-tasking between various jobs daily. Material Handler July 2014 to December 2014 Company Name － City , State Received instructions from a supervisor at the beginning of the work shift and was expected to complete the assigned tasks in a certain time frame. Loaded and unloaded packages in metal containers and trucks. Laborer June 2013 to August 2013 Company Name － City , State Maintained campus upkeep and appearance. Repaired, Replaced, and installed signs around campus. Janitorial/Construction Laborer June 2010 to August 2011 Company Name － City , State Maintained building appearance (including painting, cleaning, lawn care). Involved in renovation projects (including carpentry work and reading blueprints). Janitorial work (cleaning exam rooms and offices). Education and Training A.A.S : Drafting and Design , June 2015 ITT Technical Institute － City , State Drafting and Design Highest Academic Honors (3.4), Perfect Attendance *Opportunity Scholarship Core classes in drafting field : 3D modeling, mechanical drafting, BIM, sustainability in design Additional Information (WILLING TO RELOCATE)

PRACTICE MANAGER Executive Summary Strategic, motivational, and solutions-focused leader with an MBA and with extensive experience in analyzing systems/processes and implementing mission-critical infrastructure improvements Broad based experience in the healthcare industry including regulatory/corporate compliance, strategic planning, and contract negotiations. Craft and implement key quality improvements to enhance quality patient care and secure regulatory compliance Proven track record of success in developing solutions which significantly improve the efficiency of business operations; experience developing and implementing multi-year budgets and operational plans. Excel in corporate environments across diverse industries with the ability to collaborate effectively with colleagues, executives, and client groups. Core Qualifications Proficient in Windows 2000/XP/7;Novell NetWare 4.x/5.x/6.x; EMR (Allscripts and McKesson); TCP/IP Enterprise Networks; Enterprise Virus Protection; Asset Management/ITIL; Arcserve/Backup Exec/Net Backup; Symantec Ghost; Cable Installation/Management; LANDesk; Window Server 2000/2003/2008; HIPAA/HITEC Professional Experience Practice Manager Aug 2014 to Current Company Name － City , State Develop annual planning, budgeting and productivity levels for corporate accounting. Prepare detailed business and financial activity reports and use financial ratios and statistical trending for market-wide growth. Improvements to top line growth by 39.4% through building an effective hospital team, ensuring a safe and engaging environment, and improving medical quality and business performance. Responsible for cost containment, cash control/banking, asset protection, loss prevention, inventory management, Federal and DEA compliance. Develop and deploy new hospital initiatives including training physician partners, implementing an efficient patient workflow from intake to discharge and community marketing/outreach campaigns. Build client base by providing extraordinary service to existing clients and by initiating new marketing plans. Information Technology Manager Feb 2012 to Sep 2013 Company Name － City , State Ensured regulatory compliance and integrity of health information systems. Provided support during surveys, ADR, and internal audits. Mentored and ensured the professional development of new clinical employees by providing onsite educational programs and supported seasoned clinical staff by making field visits. Member of the Performance Improvement committee and oversaw compliance department operations. Information Technology Manager Sep 2008 to May 2011 Company Name － City , State Revised technology initiatives, and developed strategic/operations plans to drive business operations. Provided all technical support for EMR (Allscripts) projects. Developed, authored, distributed, and enhanced processes and improved procedural manuals/policies Standardized purchasing, procurement, inventory, and network operations. Championed mission-critical operational changes which required new system, network, and telecommunication system training and employee development. Recognized developing teams and processes that boosted growth, profitability, and efficiency. Revised clinical training collateral, delivered classroom instruction, and conducted clinical visits to ensure all field staff competencies in EMR system. Marketing Director Feb 2007 to Sep 2008 Company Name － City , State Led marketing initiatives including service packaging, advertising campaigns, seminar rollouts agency placements, endorsements, media activities, service reviews, and website referrals. Oversaw communication and 3rd part public relations. Director of Information Systems Jan 2004 to Feb 2007 Company Name － City , State Implemented the agency's first disaster recovery plan to minimize productivity loss. Established equipment lifecycles to maximize use of technology throughout the organization. Created and delivered agency computer/security training collateral and instruction to increase end user knowledge and minimize agency risks. Boosted user satisfaction by doubling bandwidth at 2 remote sites and tripling bandwidth at the corporate site, and ensuring usage of VoIP in future projects. Reduced maintenance costs, improved productivity, increased employee security, and decreased travel expenses by implementing Verizon cell phone plan to replace pagers, and included the Field Force Manager that Integrated into backend clinical system to do scheduling. Education Master of Business Administration (MBA) Keller Graduate School of Management － City , State Bachelor of Science , Telecommunications Management DeVry University － City , State Certifications Cisco Certified Network Associate (CCNA/CCAI) Leadership Training ITIL Foundations Certification Sniffer University - Sniffer Distributed Training Certified Novell Administrator (CNA 5.1) HIPAA/HITECH Regulation Skills ADR, advertising, Arcserve, Asset Management, agency, Backup Exec, Backup, banking, Budget Management, budgeting, business operations, Cable, CCNA, Cisco Certified Network Associate, CNA 5.1, Change Management, Conflict Resolution, corporate accounting, client, clients, Customer Relations, disaster recovery, educational programs, Employee Relations, financial, Ghost, information systems, Innovation, instruction, internal audits, inventory management, inventory, ITIL, Leadership Training, regulatory compliance, loss prevention, marketing plans, marketing, market, Window, Windows 2000, 2000, Enterprise, network, Networks, Novell NetWare 4.x, Certified Novell Administrator, packaging, Performance Management, Policies, processes, procurement, Project Management - Leadership, public relations, purchasing, quality, scheduling, Staff Development, strategic, Strategic Planning, surveys, Symantec, TCP/IP, technical support, telecommunication, phone, employee development, VoIP, website, workflow

SALES ASSOCIATE Summary Dependable, hard-worker with over seven years of experience in  maintenance work. Skills Dependable independent worker Customer service skills Good at following instructions Customer service experience Solid communication skills Strong work ethic Experience Sales Associate August 2013 to December 2013 Company Name － City , State Responsibilities: 
Make the customer happy
 Great customer services
 Perform assigned/unassigned tasks Face-front/Organize shelves and bays Skills Used: 
Good oral/communication skills Able to lift heavy objects ALWAYS put the customer first  Lawn Care Technician May 2013 to September 2013 Company Name － City , State Responsibilities: 
 Lawn Mowing- Edging, Weed whipping, Blowing grass and debris off pavement and structures,
and 20 in. lawn mower was primarily my responsibilities. Learned how to use the 36, 42 in. mowers and rider. Gardening/Landscaping- Maintain gardens by cultivating and weeding, and mulching. Snow Plowing-Snow blow/shovel driveways and sidewalks. Salt afterwards. 
Preform tasks quickly with minimal mistakes Skills Used: 
Learned how to use plenty of mowing/landscaping equipment (36,42 inch blades, rider etc.)  Handyman January 2009 to July 2016 Company Name － City , State Handyman Services including- Window/gutter cleaning Power washing/staining decks Power washing houses Painting Repairing (from little tasks like screens and windows to larger tasks like a basement.) Snow Plowing. Education High School Diploma : 2011 Avondale High School － City , State Liberal Arts , 2013 Clackamas Community College － City , State Liberal Arts Liberal Arts , 2016 Oakland Community College － City , State Personal Information Hard worker and fast learner. Always able to compete a task on time and with satisfaction. Skills Jack of all trades. Can perform all typesof handiwork and any task necessary. 

SENIOR SALES ASSISTANT/ SALES SUPPORT Skills ads, attention to detail, customer service, data base, inventory, office, presentations, quality control, sales, phones Experience Senior Sales Assistant/ Sales Support , 01/2006 to 01/2012 Company Name － City , State Accurately monitored and evaluated ads for specifications and standards compliance. Provided high standard of service and attention to detail. Quickly and effectively solve customer challenges. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. Answered multi-line phones. Maintained inventory of office supplies. Managed all aspects of daily office operations. Created and edited memos, correspondence and directory reports for management evaluations and presentations. Box Office Manager , 01/2003 to 01/2006 Company Name － City , State Managed all aspects of ticket sales. Maintained data base of all season ticket holders, answered multi-line phones, and kept an inventory of all supplies. Organized volunteers to work in the box office to help with ticket sales for concerts. Education and Training High School Diploma : 1985 Northwood High School － City , State

DIRECTOR OF INFORMATION TECHNOLOGY Executive Profile Innovative executive and technology professional with strong work ethic and excellent communication skills, experienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional business environment. Skill Highlights Microsoft Server 2003, 2008, 2012 Exchange Server 2007, 2010 VMware ESXi VMware vCenter VMware Horizon View 5.x, 6.x, and 7.x Microsoft Hyper-V Cisco UCM and Unity Help Desk ITIL Service Catalog Vendor Management Budgeting Project Management SLA Management Asset Management Professional Experience Director of Information Technology 11/2012 to Current Company Name City , State Developed and implemented the IT strategy for the organization including software, support and infrastructure Hired, developed, and managed IT staff Negotiated terms and products from external vendors, including changes needed as business needs changed Met and exceeded goals set by executive leadership accomplishing both time and financial gains Set annual budgets for organizational technology needs IT Administrator 03/2008 to 11/2012 Company Name City , State Planned, installed and managed Microsoft domain environment utilizing Microsoft Server 2008 Upgraded environment to Server 2012 Planned, installed and managed Microsoft Exchange server, successfully migrating end user data from third party non-Exchange environment Planned, installed and managed VMware platform for a virtual environment. Converted all physical servers to virtual environment Planned, installed and managed VMware Horizon View virtual desktop environment Successfully migrated 120 users from physical computers to zero clients utilizing the VDI environment Maintained Cisco routing, switching, VoIP, and camera infrastructure, implementing our design utilizing third party vendors Managed help desk, utilizing ITIL framework for 260 end users Executed break/fix for computers, printers, security system, camera system, and all A/V systems New Car Sales 08/2005 to 02/2008 Company Name City , State Recognized by Toyota as one of the top salespeople in the Chicago Region IT Consultant 01/2000 to 08/2005 Company Name City , State Provided IT consultation and implementation of retail cash register networks Managed staff of more than 10 independent IT contractors in implementation of contract projects Acted as project manager for new equipment and software roll outs for some of the largest retail chains in the US including Wal-Mart, Mar-Maxx, and Toys 'R Us Certifications VMware Certified Professional 5 - Data Center Virtualization VMware Certified Professional 5 - Desktop Virtualization ITIL Foundation Certified Microsoft Certified Professional - Server 2012 Core Accomplishments Leadership Skills: Led committee to successfully change our organization's dealership management system (DMS).  The DMS is similar to an ERP system for auto dealerships Charged with maintaining compliance and security for customer data. Successfully manage data sharing relationships with more than ten third party vendors. Worked closely with DMS provider to develop an acceptable secure data sharing platform. Project Management: Currently managing the conversion of the dealership to a new dealership management system.  Created and ran sub-committees, mapped out and executed the conversion plan, responsible for many key process changes and workflows  Served as project manager for project creating a paperless work flow and digital storage process which resulted in 50% reduction of administrative processing time, $30,000/year reduction in costs, while increasing document availability and storage accuracy. As project manager, developed Smart Motors domain environment including group policy, DNS, multiple domain controllers, and OU structure. Managed email conversion project, deploying Smart Motors' on-site Exchange server. Converted existing email accounts from non-Exchange and provide access via Outlook Web App and mobile phone connections  Served as project manager on several projects developing Smart Motors' virtual environment, including 5 esxi hosts separated into two resource pools, vCenter, Horizon View for 120 users utilizing 2 view connection servers and a security server Installed and mange TrendMicro agentless security for VMware View Staff Development: Frequently met one on one with staff to determine motivation and goals. Guided staff in creation of goals and the pursuit there of Presented daily topics in morning meetings to inform and reinforce company core values such as commitment to quality, customer satisfaction, and continuous improvment Developed and implemented a training program for new employees, providing them with the technology skills necessary for efficient and successful use of company technology tools Operations Management: Managed the infrastructure to support 260 users selling 500 vehicles and servicing 7,000 vehicles each month Handled all technology vendor interactions including contract negotiations, SLA monitoring, and license utilization Education Bachelor of Science : Management Information Systems Cardinal Stritch University City , State Online Profile LinkedIn www.linkedin.com/in/RobertRJordan  

IT & MEDIA ADMINISTRATOR Summary Experienced IT Administrator with a keen eye for innovative solutions and 15 years of experience in troubleshooting, managing and ensuring that networks and systems run at optimum capacity. Highlights Windows, Apple, Linux and Cisco IOS Network upgrades; CISCO router management Technical specifications creation Website creation and maintenance Excellent problem-solving abilities Outstanding communication skills Exceptional diagnostic skills Graphic design Accomplishments I functioned as a member of the problem resolution and enterprise service desk teams handling over 22,000 employees regarding software, hardware and networking usage and configuration via telephone, email and ticket tracking software (Level 1, Level 2 and Level 3 support), representing over 50,000 computers and devices (desktops, laptops, printers) and a diverse group of end users, chiefly executive personnel. I drafted a proposal for a new training department to save the company $3.4 million. I maintained a total shrink (cycle counts, misc. adjustments, and year end inventory) of less than 1.10% of merchandise revenue by ensuring company's policies were strictly adhered to, information was accurate, and reports were properly worked. Experience IT & Media Administrator Jan 2006 to Current Company Name － City , State Boosted website traffic by creating an integrated social media strategy, including a successful SEO and link-building campaign to increase the website's credibility and drive traffic Created effective messaging using language, graphics and marketing collateral Installed software, modified and repaired hardware and resolved technical issues Provided base level IT support to non-technical personnel within the business Identified and solved technical issues with a variety of diagnostic tools Remained up-to-date on the latest technologies and solutions applicable to company products. Reviewed technical documentation and procedures. Local Technology Coordinator Jan 2012 to Jan 2014 Company Name － City , State Set up, configured and supported internal and/or external networks (including wireless), Windows environment, HP switches Maintained systems (Windows XP, Windows 7, Server 2003, Server 2008, Active Directory), software (Office, Medisoft V16, Dentrix, Dexis), hardware (printers, cameras), security, and network configurations Troubleshot network performance issues, printer issues, user account issues and more Recommended upgrades, patches and new applications and equipment Provided technical and end-user support and training as needed. IT Trainer Jan 2012 to Jan 2012 Company Name － City , State Trained employees for upgrade from Office 2003 to Office 2010. Provided base level IT support to non-technical personnel within the business. Followed up with clients to ensure optimal customer satisfaction. Utilized software and tools to identify and solve technical issues (Windows XP, Windows 7, Altiris Remote Control, Footprints, Citirx, LMS). POS Product Support Specialist Jan 2011 to Jan 2012 Company Name － City , State Installed POS pharmacy software, modified and repaired hardware and resolved technical issues. Provided base level IT support to non-technical personnel within the business utilizing a variety of software and tools ( Unix (SCO), MySQL, Footprints, Join.Me, Kaseya). Managed call flow and responded to technical support needs of customers. Resolved product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution. Local Technology Coordinator Jan 2009 to Jan 2011 Company Name － City , State Set up, configured and supported internal and/or external networks (including wireless), Windows environment, HP switches Maintained systems (Windows XP, Windows 7, Server 2003, Server 2008, Active Directory), software (Office, Medisoft V16, Dentrix, Dexis), hardware (printers, cameras), security, and network configurations Troubleshot network performance issues, printer issues, user account issues, and more Recommended upgrades, patches and new applications and equipment Provided technical and end-user support and training as needed. Computer Networking & Administration Instructor Jan 2009 to Jan 2011 Company Name － City , State Taught courses leading students towards a MCSE/MCITP certification, from approved curriculum, and developed daily lesson plans to include instructional aids Participated in school retention initiatives by providing regular, accurate and timely feedback to students and the school concerning academics, behavior, attendance, and more Motivated students to actively participate in all aspects of the educational process Completed professional development and in-service activities in accordance with college standards Maintained expertise in subject area and recommended improvements in curriculum design. Network Administrator Jan 2008 to Jan 2008 Company Name － City , State Set up, configured and supported internal and/or external networks (including wireless), Windows environment Developed and maintained all systems, applications and security and network configurations Troubleshot network performance issues, printer issues, user account issues, and more Recommended upgrades, patches and new applications and equipment Provided technical and end-user support and training as needed. IT Support Specialist Jan 2007 to Jan 2007 Company Name － City , State Performed a variety of duties in support of a computer, and/or client server unit, Windows environment. Installed software, modified and repaired hardware and resolved technical issues; setup classroom and lab environments. Functioned as a member of the problem resolution and enterprise service desk teams, handling over 22,000 employees regarding software, hardware and networking usage and configuration via telephone, email and Remedy ticket tracking and support software, representing over 50,000 computers and devices and a diverse group of end users, chiefly executive personnel. POS Support Analyst Jan 2005 to Jan 2007 Company Name － City , State Functioned as a member of the Help Desk team handling over 1500 franchise stores and over 600 corporate stores regarding POS software and hardware usage and configuration as well as networking via telephone and HEAT ticket tracking and support software (Level 1, Level 2 & Level 3), representing over 20,000 computers and peripheral devices (printers, modems, caller ID boxes) and a diverse group of end users. Diagnosed system problems and contacted vendors for service and/or replacement. Managed various areas of support including broadband connectivity and Windows/POS installation, configuration, and upgrade issues and supported all network and dial up configurations. Troubleshot, researched, diagnosed, documented, and resolved technical issues with a superior degree of technical knowledge and experience; utilized a variety of tools for troubleshooting, including Remote Desktop, Terminal Server, Enterprise Manager and Query Analyzer. Education Network Systems Admin Professional Program 7/2015 New Horizons － City , State Completed courses in the Network System Professional program at New Horizons Computer Learning Center to earn CompTIA Net+, Microsoft MCSA, Cisco CCNP & CCNA certifications (certs in progress) Bachelor of Science , Technical Management DeVry University GPA: Magna Cum Laude GPA: 3.8 Graduated Magna Cum Laude GPA: 3.8 Skills Active Directory, Apple, broadband, CISCO router, Cisco IOS, client server, communication skills, hardware, Network Systems, curriculum design, clients, customer satisfaction, email, Graphic design, graphics, Help Desk, HP, IT support, lesson plans, Linux, marketing collateral, Medisoft, messaging, MCSE, Office, Windows 7, Windows, Windows XP, modems, MySQL, Enterprise, Network, networking, networks, personnel, cameras, POS, printer, printers, problem resolution, problem-solving, SCO, strategy, switches, technical support, user support and training, technical documentation, telephone, Terminal Server, troubleshooting, Unix, upgrades, upgrade, Website

EXECUTIVE CHEF Summary I bring with me culinary creativity, strong leadership foundation and hard work. I have over twenty years experience in many fascists of the restaurant business that I bring with me. I would be an asset to anyones team. I'm a very skilled and resourceful chef that leads by example. Experience Executive Chef March 2012 to April 2015 Company Name － City , State Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations. Interviewed and hired all back of the house employees Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Effectively managed and assisted kitchen staff in producing food for banquets, catered events, large sporting events and comedy shows. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Displayed a positive and friendly attitude towards customers and fellow team members. Assisted in kitchen design. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns and budget. Quarterly menu testing of all staff Consistently produced exceptional menu items that regularly garnered diners' praise. Executive Chef January 2011 to February 2012 Company Name － City , State Created menus for all outlets including breakfast, lunch, dinner and a bar menu. Provided courteous and informative customer service in an open kitchen format. Displayed a positive and friendly attitude towards customers and fellow team members, and club members Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Established and maintained open, collaborative relationships with the kitchen team. Conducted 2nd interview and hired all back of the house staff. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget. Over saw sous chef work and responsibilities. Lead line cook October 2009 to January 2011 Company Name － City , State Station worked responsible for ticket times and coordinating the flow of the food as well as the grill and broiler. Cutting whole fresh fish, and trimming filet's Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Correctly and safely operated all kitchen equipment in accordance with set guidelines. Assisted with production of food for banquets, catered events. Sous chef January 2010 to October 2010 Company Name － City , State Worked all of stations in the kitchen and trained all new hires. Recreate the chef specials. Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Collaborated closely with the Chef and or GM to conduct staff meetings and resolve service, product and personnel issues. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Established and maintained open, collaborative relationships with the kitchen team. Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Lead chef February 2007 to September 2009 Company Name － City , State Implemented and supported company initiatives and programs of Chappy's L.A.Kitchen Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Consistently kept a clean and safe environment by adhering to all of Chappy's standards. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team and wait staff. Consistently produced exceptional menu items that regularly garnered diners' praise. Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Education DIPLOMA : CULINARY ARTS , 1998 Pinellas Technical Education Center － City , State CULINARY ARTS Florida Restaurant Association Achievement Award Top 1% of class Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine GENERAL COURSES : 1997 Johnson & Wales University － City , State American and Continental cuisine, stocks and sauces, baking and pastries, and dining room essentials. Gibbs High School － City , State General education courses studied. Attended four years of R.O.T.C. leadership training. Interests Being a good member of anyone's team includes taking ownership and performing at their best to get the job done. Ownership is leadership, and I bring that with me as well as creativity, enthusiasm, hard work, and a great attitude. Additional Information WHY WOULD I BE A GREAT ADDITION Being a good member of anyone's team includes taking ownership and performing at their best to get the job done. Ownership is leadership, and I bring that with me as well as creativity, enthusiasm, hard work, and a great attitude. Skills Attention to detail, budget, C, color, cost control, customer service, Focus, inventory, leadership skills, leadership training, Director, meetings, personnel, POS, producing, purchasing, Fast learner, receiving, safety, staffing

OWNER Summary Dynamic event planner and communications professional looking for the anti-desk job. My main passions in life are travel, food, and creating events and experiences, specifically around food. I have lived all over the US and in multiple countries. I have worked in multiple restaurants, although it is not reflected on my resume. I would be happy to send a list of the places I've worked. I spent six years working with chefs and authors in cookbook publishing world in NYC (Cooking with Italian Grandmothers (IACP and IPPY winner), Afield (James Beard Nominated), Off the Menu, Primal Cuts, Made in America). I also worked for JustFood.org under Jessica Gaffney (Former Director of Marketing on multiple events). I planned The Butcher's Guild conference in Napa. I created a workshop in Chicago called Sustainable:: Cities at a cooking school, as part of the Off the Menu book tour. I have been responsible for garnering press and sponsorship/partnerships for cookbooks and events. Highlights Worked on multiple events related to cookbooks and food, with JustFood.org, Ark Endeavors and Thrillist/Jack Threads. Accomplishments Garnered extensive press for authors, experts, and products, over the course of six years in the publishing and PR spaces Created hundreds of events around the country, including a small but successful future of food conference in Chicago, over 50 restaurant events at Italian restaurants across the country, over 50 restaurant events at restaurants who participated in our cookbooks, the butcher's guild conference in Napa, worked with the marketing director at JustFood.org to create a great experience at GoogaMooga, and worked with Thrillist to create The Culinary Road Trip (brought in chefs from all over the country to offer LA a food experience they couldn't get in their backyard). Experience Company Name April 2015 to Current Owner City , State Currently working with a Boulder-based publisher, a fitness expert (social media only), and a chef with a non-profit. organization. Social media strategy, email marketing using MailChimp, press outreach using Cision and research. Example Press Placements: Daily Mail, Inside Edition (pending), Narratively, New York Daily News... Company Name September 2014 to May 2015 Publicist and Account Manager City , State Identified client needs through market research and analysis. Researched, negotiated, implemented and tracked public relations activities. Evaluated and managed new strategic business opportunities. Expanded product and company recognition in the national press to support the sales and marketing efforts. Crafted pitches and pitched to media lists. Created a social media strategy, including contests and giveaways, with various clients. Example Press Placements; The Boston Globe, Time Magazine, The Daily Mail, New York Daily News, NPR Marketplace, Forbes. com, Today.com, Women's Health, Success Magazine. Company Name March 2014 to September 2015 Event Logistics Manager & Communications Coordinator City , State Logistics manager for all events with Thrillist Media Group including: Best Day of Your Life, Thriillst Culinary RoadTrip, Mixxtails Man Cave (in cooperation with Bud Light). Brought on for the busy season. Company Name March 2014 to September 2014 Communications and Events Coordinator City , State Worked hand-in-hand with the founders to create and produce an annual conference. Successfully identified and landed sponsorships. Reached out to all three hundred members to ensure their attendance and contributions to conference. Managed budget. Manged communications in cooperation with co-founders. Company Name March 2013 to March 2014 Communications Manager, Project Manager and Product Manager City , State Defined project and company vision, strategies and tactics. Coached client representatives on effective communication with the public and employees. Established long-range objectives and developed innovative strategies to help achieve them. Acted as communications liaison between the CEO, upper-level management, the founder and software development team, which included UX and UI managers. Estimated project costs and monitored budgets. Developed corporate communications strategies and programs, including project timelines. Wrote reports daily Organized and led meetings. Company Name June 2009 to March 2013 Publicist and Author/Book Tour Coordinator City , State Researched, negotiated, implemented and tracked sales, marketing and public relations activities using Google analytics, FB insights, and other resources. Evaluated and managed new strategic business opportunities. Expanded product and company recognition in the national press to support the sales and marketing efforts at Random House. Conferred with production, graphic design and web-design teams to coordinate production of communications materials. Worked directly with Publisher and Associate Publisher and Senior Editor. Example Press Placements: NPR's The Splendid Table, Jamie Magazine, The New York Times, Wall Street Journal, Washington Post... Company Name June 2008 to April 2010 Social Media Manager City , State Handled all social media responsibilities. Worked directly with Deborah Madison. Education St. John's College 2009 BACHELOR OF ARTS City , State The Great Books of Western Civilization: www.sjcsf.edu Affiliations New York Women's Culinary Alliance: www.nywca.org/ Skills Event management, email marketing, project management, community management, communications, social media.

CONSULTANT Professional Summary Highly motivated female with over 3years management experience and exceptional people skills, looking to join a growing organization as part of the executive team. Core Qualifications Results-oriented Operations management Client-focused Microsoft Office Computer proficient Quick learner File/records maintenance Reports generation and analysis Contract negotiation/review/drafting Financial records and processing Training and development Change management Contract auditing Account Management, Advertising, Budgeting, Business Development, Client Relations, Computer Literate, Computer Proficient, Creative Problem Solving, Customer Needs Assessment, Customer Satisfaction, Customer Service, Domestic and International Experience, Expense Control, Internal Auditing, Lead Development, Marketing, Multi-Task Management, Product Development, Project Management, Reporting, Experience Company Name City , State Consultant 05/2014 to Current Conducted detailed site analysis to address project overlapping which led to timely project completion and cost savings. Provided onsite training. Monitored multiple databases to keep track of all company inventory. Prepared departmental contracts for attorney approval. Completed all company insurance renewals including property, Workers' Compensation, general liability, cargo and aviation documents. Successfully led key projects which resulted in [positive outcome]. Planned and executed [project]. Effectively controlled the release of proprietary and confidential information for general client lists. Organized and coded all documents related to due diligence for acquisitions. . Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Prepared correspondence, accounting and financial documents for analysis. Completed all company insurance renewals including property, Workers' Compensation, general liability, cargo, aviation and K & R documents. Prepared departmental contracts for attorney approval. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Prepared routine legal correspondence and memoranda for attorney partners. Prepared correspondence, accounting and financial documents for analysis. Company Name City , State PETROLOG 09/2012 to 01/2014 Role overview: This role involved proactive implementation of Health, Safety, Environment and Quality activities in support of company's objectives as described in the Corporate and HSEQ policy. Main Responsibilities: To provide specialist advice in environmental and HSE matters so that Petrolog can demonstrate sound environmental & HSE management, ensure legal compliance and minimise the potential for litigation or damage to company's reputation Ensure compliance with wide range of environmental, safety and quality regulations Manage Petrolog's database for all regulatory permits and related documents Assist in development of HSEQ improvement plans for the office and offshore units Complete and review environmental performance report each month for all Petrologs' assets Frequent site visits to provide environmental support, assist in ISO 14001 verification visits Contributions to in-house training and competency for example, preparation of computer-based training programmes, presentations and the design of hazard identification animations to improve environmental awareness of all personnel. Attendance and provision of feedback on participation with industry networks, forums Environmental Audit Team. Company Name City , State Environmental Specialist 09/2011 to 09/2012 Act as the environmental representative to business unit regulatory applications and permits Liaised with external consultants with regard to ongoing certification Routine site inspection and site visits to ensure compliance to environmental standards. Review of industries EIA's and EIS's and environmental authorisations Participate on regional industrial association committee(s) Develop strong working relationship with community relations & company personnel. Education Master of Science : Oil and Gas Enterprise Management 2015 University of Aberdeen , City , State , UK Graduated with Distinction, undertook courses in petroleum economics, project management, geoscience, sustainable development and dissertation on Best Practicable Environmental Option for different energy technologies. Through this course, I developed vast knowledge and business skills needed to analyse and evaluate projects. Bachelor of Science : Environmental Management 2011 Abia State University , City , Nigeria Four years study majored in environmental management and entrepreneurial development. Course work included remediation techniques, environmental management systems, renewable energy technologies., and dissertation on Environmental impact assessment of a proposed brewery. Graduated with Second class Upper division and CGPA of 4.13/5 Select One Interests Travelling, cooking and dancing Professional Affiliations European Energy Institutes Additional Information Personal Interest: Travelling, cooking, dancing, singing, and shopping. Skills Biology, BSc, Chemistry, Interpersonal, community relations, cost control, clients, database, Drafting, Economics, EIA, English, Environmental Compliance, environmental management, inspection, ISO, legal compliance, litigation, mentoring, Microsoft office, Microsoft Office applications, office, MSc, Enterprise, networks, OIL, personnel, Physics, presentations, Project Management, Quality, Quality Assurance, Report writing, research, Safety, sound, training programmes

BUSINESS DEVELOPMENT MANAGER Highlights PROFILE STATEMENT Experience in building and managing a large outside marketing/sales territory to build referral relationships with physicians and their office staff, large employers, workers' compensation professionals, and medical case managers SUMMARY OF QUALIFICATIONS Accomplished in outside sales and marketing of services Management experience Excellent interpersonal and communication skills Outstanding work ethic and time management skills Team player Goal oriented Capable of organizing and planning large events Solid knowledge of workers' compensation Experience Company Name May 2011 to November 2014 Business Development Manager City , State Build and maintain referral relationships with physicians, employers, and medical nurse case managers for six outpatient physical therapy clinics Manage large physician office territory consisting of multiple physician specialties- orthopedics, family practice, internal medicine, pain, podiatrists Facilitate clinical relationship activities for each Clinic Manager Attend monthly workers' compensation networking meetings and meet with employers and medical case managers to uncover new opportunities and to cultivate relationships Work closely with operations to ensure customer needs and expectations are met Accomplishments Consistently exceeded new patient physician referral goals and succeeded in achieving same store growth averaging 104%. Same store growth for quarters 1-3 of 2014 was 115%. Developed solid referral relationships with workers' compensation nurse case managers and large employers Received quarterly recognition for exceeding budgeted new patient goals for six locations Organized and coordinated large educational seminars to drive business results. Company Name January 2007 to May 2011 Marketing/Outside Physician Rep City , State Increase same store growth for three rehabilitation clinics by developing and maintaining referral relationships with physician offices Manage a territory of 250+ physician referral sources Analyze and track business trends Represent company at professional networking events Coordinate community outreach events Interview, train and mentor new marketing reps Accomplishments Increased same store growth of new patients by 32% from 2007-2010 Created training manual Trained new marketing reps. Company Name March 2003 to January 2007 Marketing Director City , State Increase same store growth for three rehabilitation clinics Develop and maintain referral relationships with physicians, workers' compensation case managers, employers, and insurance companies Accomplishments Increased same store growth by 48% from 2004-2007 Chosen to act as leader of sales quadrant which consisted of a 7-member integrated divisional team Received yearly recognition due to growth. Company Name January 1999 to January 2001 Resident Liaison City , State Promoted assisted living facility through outside sales calls and networking. Met with potential residents and their families and educated them regarding living accommodations and services. Facilitated the entire process of residency from initial lead contact to decision to place in community. Maintained 95% - 100% census through conscientious follow through. Education ARIZONA STATE UNIVERSITY B.A : Organizational Communication Business Management City , State Organizational Communication Business Management Cum Laude Skills assisted living, interpersonal and communication, insurance, internal medicine, managing, marketing, marketing/sales, meetings, mentor, office, networking, organizing, orthopedics, outside sales, physical therapy, rehabilitation, sales, seminars, Team player, time management

ACCOUNTANT Summary Experienced accounting professional with proficient, analytical and problem solving abilities. Results oriented and flexible in a rapidly changing environment. Skills Microsoft Office Outlook Accomplishments C?Math.max(0,d+c):c:0;c. Experience 03/2015 to 07/2017 Accountant Company Name － City , State Processed daily corporate customer payments using CDK and Rental payments using TSD. Ran monthly customer statements. Responded to and followed up on customer inquiries. Processed daily cash journal entries. Responsible for running monthly aging reports for the accounts payable department and stores. 10/2004 to 04/2015 Accountant Company Name － City , State Processed and paid state, city and county tax returns. Processed yearly property tax returns. Researched and responded to customer and the sales department inquiries. Ran monthly customer statements. Reconciled balance sheet accounts. Processed monthly journal entries using Agate a specialized software. Helped with month-end and year-end closings. Created various requested excel reports. 05/2000 to 04/2004 Accounting Manager Company Name － City , State Supervised one staff accountant. Responsible for the timely balancing of two accounting systems. Managed the reconciliation of all balance sheet accounts. Processed and paid the monthly state, county and city tax returns. Accountable for the accounts payable area. Developed and maintained various Excel spreadsheets. Implemented and oversaw system enhancements. 02/1989 to 04/2000 Accountant Company Name － City , State Processed monthly financial statements. Reconciled all balance sheet accounts. Processed and paid monthly state, county and city tax returns. Researched and responded to customer inquiries regarding monthly statements. Implemented and tested accounting system conversion. Education and Training Associate of Applied Science Normandale Community College － City , State Skills accountant, accounting systems, accounting system, accounts payable, balance sheet, conversion, financial statements, Excel spreadsheets, excel, Microsoft Office, Outlook, sales, tax returns, year-end

EXECUTIVE DIRECTOR Professional Summary An accomplished, skilled  leader  bringing 28 years of management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.  Proven success in Association Management, including all business skills necessary in leading a small business.  Excellent communicator in both written and verbal form with successful track records acting as both a direct supervisor and as a liaison between staff and Association Board of Directors.  Consistently meets or exceeds both short and long term corporate goals for growth.  Proven leader in conference and meeting management including all aspects from meeting space and hotel negotiations, to speaker travel and networking, to attendee registration. Successful track record as a grant writer for projects for non-profit organizations. Skills Effective leader Consistently meet goals Project management Experienced in legislative processes Customer service-oriented Exceptional interpersonal communication Budget development Accounting software Long-term business planning and execution Negotiation Effective communication Staff training/development Executive presentation development Constant Contact Print advertising Public relations Special events planning Accomplished manager Public speaking talent Non-profit management Contract negotiations Excellent planner and coordinator Accurate and detailed Advanced MS Office Suite knowledge Conference planning Project planning Work History Executive Director , 07/2012 to 02/2015 Company Name – City , State Created new revenue streams through addition of two new fundraising events including a gala/dinner and 5K run . Exceeded company objectives in selling exhibitor booths and in attendance at the annual convention.  Exhibitor booths increased from 2%-8% yearly through the drought years of 2006-2008 and similarly in economic downturn for horticulture in 2009-2012 while other industry tradeshows and conferences experienced declines nation wide. Prepared in-house databases to process conference and training session registration and annual conference registration.  Largest number of attendees was 3,199 for annual conference; however, most annual conferences served 2,200 attendees. Managed projects for 36 volunteer Board of Director members, 6 committees and 5 regional chapters. Prepared and distributed payroll for staff of three  direct reports. Complied annual recommendations for end of fiscal year budgets. Prepared meeting minutes and developed action lists for staff. Oversaw daily office operations for staff of three employees. Planned and conducted  industry training meetings and Association Chapter meetings up to two per month, including handling all meeting details and registration processes. Negotiated prices and terms of sales for all meeting space, food and beverage purchases and hotel contracts.  Launched new website in October 2014 to enhance on-line presence of Association. Networked and interacted with other professionals through the Nursery and Landscape Association Executives of North America to optimize industry connections. Prepared income statements and balance sheets and projected cash flow. Managed business finances, including paying vendors and suppliers for products services rendered. Directed planning, budgeting, vendor selection and quality assurance efforts. Represented the organization to customers, the public, government officials and other external sources. Developed legislative policy with Director of Public Affairs and managed implementation of policy. Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences. Wrote press materials and made presentations to media representatives. Attended 3-5 external trade shows each year to preserve company relations with distributors, customers and media personnel. Planned and organized seminars, meetings and annual planning retreats. Created messages, position statements and other corporate communications based on company's objectives. Created new revenue streams through grant writing with both the State of Georgia and the United States Department of Agriculture.  Successful in adding over $250,000 in grant revenues for the Association. President, Owner , 06/1998 to 07/2012 Company Name – City , State Provided Association Management, meeting planning, conference planning and in-house registration processes for various associations including National Association of Pond Professionals, Georgia Green Industry Association, Georgia Turfgrass Association, Georgia Turfgrass Foundation Trust, Georgia Vegetation Management Association as well as providing only registration services to several other organizations.  Responsible for all aspects of Association Management including staffing, budgets, AP/AR, public relations and public affairs, to include lobbying at both the state and national level. Executive Director , 08/1986 to 06/1998 Company Name – City , State Association management as outlined in GGIA position from 2012-2015. Statistician , 04/1983 to 06/1988 Company Name – City , State Managed state database of over 150,000 agricultural professionals.  Prepared programming through Martin Marietta Data Services to select survey respondents for agricultural production services in Georgia that would ensure mathematically accurate survey results.  Prepared quarterly Consumer Report Index that calculates pricing increases/decreases in consumer goods such as dairy products, meat products, etc. Education Bachelor of Science : Marketing Education with Business Electives , 1985 The University of Georgia - City , State Recipient of Ty Cobb Scholarship Graduated Magna Cum Laude President of the Distributive Education Clubs of America Associate of Science : Core Curriculum with Business Electives , 1982 Abraham Baldwin Agricultural College - City , State Recipient of George and Annie Sosebee  Scholarship Served on newspaper staff First ABAC student inducted into Phi Theta Kappa National Honor Fraternity Hall of Fame Recipient of the ABAC Student of Distinction in Business Recipient of the ABAC Student of Distinction in English President of Phi Theta Kappa National Honor Fraternity

CONSULTANT Executive Profile Over 5 years experience in the marijuana industry. Managing and assisting in building up a marijuana business to a multi million dollar, multi company operation. Solid management experience and strong knowledge in operations of Dispensary (Retail), OPC (Grow), and MIP (Manufacturing). CO State industry (Key badge) since 8/2011 (M03625) Skill Highlights Personal and professional integrity Extensive knowledge of marijuana Staff management and HR experience strains, marijuana products Staff training and development Extensive knowledge of extracting and experience concentrates (especially Co2 Payroll experience extracting) Operations management experience Experience operating Co2 extraction (Dispensary, Grow, MIP) equipment Compliance, licensing knowledge and METRC and MJFreeway experience all experience facilities, (Dispensary, Grow, MIP) Marketing skills and experience Quickbooks and Excel experience Core Accomplishments Options Medical Center and Boulder Organic Food Group Pam Michon 720 308 5282 Bookkeeper/ CFO: Options Medical Center and Boulder Organic Food Group Dave Charnick 720 985 3176 Professional Industry Consultant Tyrone Krantz 720 216 4714 Territory Manager: Hemp Temp. Professional Experience Consultant Feb 2015 to Current Company Name － City , State Independent industry operations consultant with private groups. General Manager Apr 2014 to Jan 2015 Company Name － City , State Managing operations for (MIP) manufacturing, production, grow Hiring, scheduling, training employees Processing company payroll Assisting in setting up new (high end) Co2 extraction equipment Operating, maintaining Co2 extraction equipment Tracking and entering inventory in METRC Collecting, processing, delivering test samples to lab Wholesale orders and transfers of product to other facilities. Manager Jul 2010 to Apr 2014 Company Name － City , State Managing fast paced medical/recreational dispensary Hiring, scheduling, training employees Tracking inventory in MJFreeway and METRC, running audits Inspecting and pricing products Processing wholesale orders METRC entry for transfers, wholesales, daily sales, packaging Balancing cash drawers Advertising campaigns for marketing products and sales, social media. Owner/ Holistic Healer Jan 2001 to Jun 2010 Company Name － City , State Managing private practice working with patients one on one in a therapeutic environment using various modalities for pain management and healing. Education Bachelor of Science , Nursing University of North Carolina － City , State Nursing Associate of Science , Paramedicine) Paramedic/EMT Gaston Technical College － City , State Paramedicine) Paramedic/EMT Skills Advertising, consultant, training employees, Staff training, fast, Hiring, HR, Inspecting, inventory, Managing, marketing, Excel, Operations management, packaging, pain management, Payroll, pricing, Quickbooks, sales, scheduling, Staff management

STAFF PHARMACIST Summary Patient and professional excellence oriented Pharmacist with Doctor of Pharmacy and Master in Science degrees. Nine years of retail experience providing outstanding pharmacy services in a high-volume setting. Strong background in science and clinical pharmacology and excellent interpersonal skills with a track record of establishing positive relationships with customers, co-workers, medical professionals, and insurance providers. Enthusiastic about acquiring new clinical knowledge and experience in a hospital setting. Committed to providing highest quality pharmaceutical services and personal patient care as an essential link in disease management. Dedicated to deliver peak performance as well as fast and accurate medication dispensing. Capable and able to demonstrate versatility in adapting to every-increasing complexity in the healthcare industry. Highlights Strong Diverse Science Background Strong Academic Skills Strong Decision-Making Ability Prescription Dispensing and Compounding Drug Interaction Assessment Clinical Interventions Product Safety and Quality Assurance Exceptional Patient Care Proficient with software (Word, Excel, PowerPoint, Access) Ability to Identify and Solve Potential Problem High Personal and Professional Ethics Creative Cognitive Skills Pharmaceutical Research and Data Analysis Efficient and Accurate Exceptional Attention to Details Excellent Telephone Etiquette Ability to Listen and Communicate in a Articulate Manner High Level of Organizational and Personal Skills Customer and Coworker Relationship Management on a Personal Level Achievements Recognized for ability to manage a high volume of patient accounts. Consult with hundreds of physicians and patients to fill prescriptions, review side effects, discuss drug interactions and resolve medication delivery problems. Improved drug-inventory management system to reduce waste and eliminate back orders. Cultivated strong network in a community, resulting in a new patient enrollments. Improved morale of coworkers by rewarding good work performance, leading by example and using humor to diffuse stressful situations. Translated pharmacy communications for Russian speaking customers and recruited new customers. Professional Experience 12/2002 to 04/2009 Staff Pharmacist Company Name － City , State Manage ancillary staff in fulfilling more than 1,500 prescriptions weekly. Consult with physicians and patients with regard to medication dosage, drug interactions, medical equipment, disease management and potential side effects of prescription and OTC medications. Dispense and compound prescriptions, and maintain accurate patient records, dosing information and directions for use. Interact with HMOs and other insurance providers concerning billing/reimbursement issues. Keep abreast of new developments within the pharmaceutical industry. Proficiently processed and dispensed written, oral and electronic prescriptions. Conducted drug utilization reviews, drug interventions and therapy management. Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage. Strictly maintained customer and patient confidentiality. Maintained proper storage and security conditions for all drugs. Mastered HEB Pharmacy Standard Operating Procedures (SOPS). Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries. Calculated, weighed, measured and mixed ingredients with expert precision. Advised customers on the selection of over the counter products, healthcare supplies, dietary and herbal supplements. Consistently upheld proper pharmacy and general safety procedures and standards. Oversaw the pharmacy technicians' drug preparation and distribution activities to provide safe, efficient care for patients. Followed state and federal record keeping guidelines for legend drugs and controlled substances. Appropriately resolved customer issues, complaints and questions. Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers. 01/1998 to 11/2002 Pharmacy Intern Company Name － City , State 12/1995 to 09/1998 Pharmacy technician Company Name － City , State 01/1990 to 11/1993 Electronics Technician Company Name － City , State Worked closely with team of engineers and technician Maintained and troubleshoot electronic and computer based equipment. Recorded precision measurements from electronic devices during the test Completed database, created graphics and checked final reports for accuracy Supported engineering team as a customer service representative 01/1990 to 04/1991 Teaching Assistant/ Laboratory Supervisor Company Name － City , State Supervised and helped students during laboratory experiments Soldered and assembled laboratory equipment Maintained proper laboratory and general safety procedures and standards, including department cleanliness. Education 2002 Doctor of Pharmacy : Pharmaceutics Massachusetts College of Pharmacy and Health Science － City , State , USA Clinical rotations at : Beth Israel Deaconess Medical Center (Infectious Disease), Boston Children's Hospital (Center for Poison Control and Prevention), Beverly Hospital (Inpatient and Ambulatory care), Boston Dialysis Center . 1992 Master of Science : Hardware Engineering University of Information Technology, Mechanics and Optics － City Russia Certifications In good standing with the Massachusetts Board of Pharmacy Skills Integrity and Honesty Compassion and Courtesy Excellent Interpersonal Skills High Level of Analytical and Cognitive Skills Self-Disciplined and Self-Motivated

STAFFING BUSINESS DEVELOPMENT MANAGER Summary Results-oriented Business development professional with a 10-year track record of surpassing sales quotas within highly competitive markets across a broad range of industries. Exceptional communicator with a consultative sales style, success in leading effective strategies to improve problem-solving abilities, and a keen client needs assessment aptitude. Aggressively identify opportunities, develop focus, and provide tactical business solutions. To be a part of a growing organization utilizing my business development sales experience, management, and problem-solving skills to increase profits and bolster growth. Experience Staffing Business Development Manager Dec 2015 to Current Company Name － City , State Develop new business partnerships with behavioral health facilities, healthcare clinics and special education schools. Actively identify and generate leads through strategic sales and marketing plan. Heavy outbound cold calls targeting employers that are hiring to market internal top talent. Research decision makers in each department to introduce services and setup meeting to present solutions. Analyze available staffing resources for most efficient placement based on enterprise needs, peer-unit needs, and unit needs. Devise and execute strategic recruitment plans aligning with company's recruitment strategy. Maintain ongoing follow-up with prospective clients both in person and by phone. Continuously evaluate businesses to determine which staffing scenario would be suitable for clients overall staffing objective. Promote team effectiveness through orientation, on-going training, and performance feedback. Business Development Manager Apr 2010 to Dec 2015 Company Name － City , State Identified new business opportunities through cold calling, strategic research and development. Established innovative ideas on how to increase enrollments by building stronger rapport and executing a consultative sales strategies. Held educational seminars, webinars and networking events to educate prospective students and professionals on the behavioral programs we offered. Developed academic plans for degree or certificate completion in accordance with the university's guidelines. Recruited qualified applicants for admissions to the University in accordance with the state and federal accreditation. Maintained sales progress, conversion and related reports on a weekly basis. Analyzed market trends and developed strategies to grow business relationships within territory. Designed, planned and negotiated terms on partnership agreements as well as researched competitor events to identify their strengths and weaknesses in order to become more knowledgeable and be able to handle overcome objections. Area Manager May 2001 to Apr 2010 Company Name － City , State Managed 10 sales executives and assisted in the hiring process of new team members. Trained new employees to ensure higher productivity by applying strategic sales initiatives. Coached, developed and promoted team members based on productivity. Drove operational efficiency to help minimize risk and protect the stores assets by managing inventory count. Monitored daily sales activities and contract negotiations to ensure goals are being met with accordance of the leadership expectations. Exceeded sales goals every month during an economic downturn. Reviewed financials, contracts and sales records to ensure proper compliance. Handled all escalated customer issues, evaluated client satisfaction results by creating strategies to maintain business relationships and finding effective ways to lower down churn and increase subscribers. Education and Training Bachelor of Science , Business Management June 2008 University of Phoenix － City , State Business Management Skills academic, behavioral health, Budgeting, Coaching, cold calling, contract negotiations, contracts, conversion, Customer Relationship Management, client, clients, financials, Forecasting, Functional, hiring, Human Resource, inventory, Leadership, managing, marketing plan, market trends, market, Marketing, Negotiations, enterprise, networking, progress, rapport, recruitment, Research, Sales, seminars, Staff Development, staffing, strategy, Strategic, phone

ASSISTANT GENERAL/OPERATIONS MANAGER Summary Results-focused management professional offering ten years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Skills Staff training Supervision and trainingOperations management Staff development Inventory control Cross-functional team management Complex problem solving Customer service-oriented Appointment scheduling Front desk management Spa maintenance Inventory maintenance Employee interviewing and hiring Payment tracking systems Understands spa services Meeting Maker familiarity Knowledge of UPS and Fed Ex shipping systems Hospitality industry knowledge Attentive to detail Multi-tasker extraordinaire Accomplishments Leadership Served as key contributing member to Leadership team. People Management: Hired and mentored all staff Streamlined the training of the departments Financial Management: Oversaw the budgets and inventory control Created new manual for documenting all spa products.Served as Dermalogica product line expert. Experience 01/2013 to 06/2015 Assistant General/Operations Manager Company Name － City , State Managed team of 45 of professionals.Served as mentor to junior team members.Initiated program that standardized employee training and led to increase in customer satisfaction by 12%. 07/2012 to 01/2013 General Manager Company Name － City , State Informed guests of spa services, programs and activities over the phone and in person. Addressed all guest complaints and referred any escalated situations to management.Checked members and guests in promptly for their appointments.Efficiently checked guests in and out using Millenium.Coordinated and booked all spa service appointments for individual and group clients.Assigned clients to spa therapists by aligning the client's needs with the spa therapists expertise.Addressed all member concerns with patience.Responded to customer inquiries in a friendly and professional manner.Verified end-of-day reports against credit and cash profits.Clearly communicated with each technician regarding any schedule changes.Executed all daily opening and closing procedures.Organized salon paperwork and office files.Introduced corporate policies, procedures and work rules to new spa employees. 08/2010 to 07/2012 Head/Esthetician Company Name － City , State Advised guests on special events and product promotions.Mailed client forms and salon promotional documents.Informed guests of spa services, programs and activities over the phone and in person.Addressed all guest complaints and referred any escalated situations to management.Researched the various types of spa therapies and treatments to be better informed of spa services.Supplied guests with robes, slippers and locker keys.Efficiently checked guests in and out using spa biz.Instructed guests on facility safety measures.Coordinated and booked all spa service appointments for individual and group clients.Assigned clients to Spa Therapist by aligning the client's needs with the Spa Therapist expertise.Documented any observed safety hazards and reported them to management immediately.Addressed all member concerns with patience.Provided accurate product and merchandise information to customers. 11/2007 to 10/2009 Esthetician, Certified Laser Technician Company Name － City , State Informed guests of spa services, programs and activities over the phone and in person.Addressed all guest complaints and referred any escalated situations to management.Researched the various types of spa therapies and treatments to be better informed of spa services.Instructed guests on facility safety measures.Documented any observed safety hazards and reported them to management immediately.Addressed all member concerns with patience.Provided accurate product and merchandise information to customers.Responded to customer inquiries in a friendly and professional manner.Suggested and sold spa services and retail products to customers.Advised guests on special events and product promotions. Education and Training 2006 Bachelor Marketing/Management University of Aesthetics － City , State Esthtician training 1993 Bacholrs : Marketing/Management Emporia State University － City , State Marketing/ManagementCoursework in Business and ManagementCoursework in Marketing and Communications Assosicates Seward County Community College － City , State Coursework in Marketing and CommunicationsCoursework in Business and Management Skills banking, budget, interpersonal skills, client, customer satisfaction, customer service, general manager, hiring, human resource, Inventory, inventory control, Laser, managing, marketing, payroll, policies, profit and loss, quality, recruiting, retail sales, sales, sales training, surveys

SUPERINTENDENT II Summary Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 20-year career in the US NAVY. Effective communicator who quickly masters new roles and technologies to achieve positive results. Highlights Microsoft Office Suite (Word, Excel, Outlook, Project); - -Ability to speak effectively before others in and outside the organization Accomplishments Received Global War on Terrorism Service Medal.Maintained 100% accountability of a large section of equipment worth over $6 Million during multiple overseas deployments. Personally responsible for over $10 million of command equipment with no deficiencies, losses or damages. Experience Superintendent II November 2010 to October 2015 Company Name － City , State Initiator in Safety, and ensures team compliance with all Company and OSHA regulated safety requirements and standards. Utilize and ensures compliance with the Project Planning Policy per direction of Assigned Program Manager. Communicate contract requirements, specifications and customer expectations to all departments to ensure incorporation into the Project plan. Analyze schedule information providing progress and forecasts to Management; Identifies variances to project plan that may need immediate Management attention. Identify and obtains written approval for contract change orders. Develop and implement project/production schedules and other resource planning documents. Disseminate work packages and work authorizations, prints and other pertinent project information. Plan, organize, and coordinate resources as a delegate of the projects Program Manager within all phases of ship repair, conversion, and fabrication. Monitor and verify job progress and expenditures. Interface with Supply Chain, Estimating, Quality Assurance, and Crafts to ensure work is accomplished in accordance with the Project Plan. Act as liaison between owners, crafts and other regulatory bodies. Initiate and build collaborative professional relationships with internal and external customers. Aviation Ordnanceman First Class March 2003 to April 2006 Company Name － City , State 40 hours per Week; Materials Handler; $40,000 per Annum; last promoted 12/2006; permanent employee; not on a temporary promotion; Navy Munitions Command CONUS East Division, 255 Ironmonger Road Norfolk VA 23511; Fletcher Saffell , (757)443-0827 ; may contact supervisor. Managed and trained 55 personnel in all aspects of ordnance operation, receipt, issue, stowage, loading, downloading, transship and inventory control of all material handing operation in a safe, efficient and cost effective environment. Excellent planner and organizer: Directly responsible for the safe upload and download of 200 trucks, three Battle Groups and two Amphibious Groups with over 10,000 ton of ordnance per week in support of Operations. The catalyst behind the wall to wall inventory of 43 magazines containing over 500 line items of ammunition material, managing the documentation and correction of all discrepancies for the inventory sampling program. In charge of 10 high risk magazines, received zero discrepancies in the 2005 Explosive Safety Inspection. Unparalleled professional knowledge and management skills: Instrumental in the command re-organization and standup of new Ordnance Handling Department. Manage and train 110 personnel in the handling, issuing and transshipment of ammunition material. Serve as Transport Management Assistant with emphasis on ensuring that all incoming and outgoing material was accounted for. Also, verified that all proper papers and documentation was processed for shipment or general cargo and code on government bills of landing (GBL), commercial bills of landing (CBL) or manifests. Unitize, palletize, package, marks and labels in accordance with standard safety, material movement and packing procedures and requirements have met in preparation for final inspection. Provided all request support for all branches of military and Department of Defense personnel. Aviation Ordnanceman First Class April 1999 to May 2004 Company Name － City , State 40 hours per Week; Aviation Ordnance man; $40,000 per Annum; last promoted Not Specified; permanent employee; not on a temporary promotion; USS DWIGHT D. EISENHOWER, MICHEAL WATTS , UNKNOWN ; may contact supervisor. Directly supervised over 8 personnel in the breakout, strike up, and stowage of conventional forward firing and precision guided weapons resulting in 100 percent mission success. Efficiently pre-staged, assembled, dissembled and transferred over 300,000 pounds of ammunition and 19 air-to air missiles. Updated MAPA C daily for inventory and accountability of ordnance materials used in preparation to support ships and squadrons daily flight schedule. Conducted weekly tag-out audits over 200 danger tags and assisted managing ship's force work permits and work packages. Trained and qualified over 200 shipboard personnel to properly operate the 9m pistol, 12 gauge shotguns, M-14, M-16 rifle and the M-60 machine gun in support of increased shipboard security measures. March 1996 to April 1999 40 hours per Week; Aviation Ordnance man; $30,000 per Annum; last promoted Not Specified; permanent employee; not on a temporary promotion; Navy munitions Command CONUS East Division , 255 Ironmonger Road Norfolk Va. 23511; Carol Green , (757)443-0800 ; may contact supervisor. Transship and inventory control of all material handing operation in a safe, efficient and cost effective environment. Excellent planner and organizer: Directly responsible for the safe upload and download of200 trucks, three Battle Groups and two Amphibious Groups with over 10,000 ton of ordnance per week in support of Operations. The catalyst behind the wall to wall inventory of 43 magazines containing over 500 line items of ammunition material, managing the documentation and correction of all discrepancies for the inventory sampling program. In charge of 10 high risk magazines. Semi-Tractor trailer driver in support of over 5 different line items to/from tenant commands worth over $200 million. Also, verified that all proper papers and documentation was processed for shipment or general cargo and code on government bills of landing (GBL), commercial bills of landing (CBL) or manifests. Unitize, palletize, package, marks and labels in accordance with standard safety, material movement and packing procedures and requirements have met in preparation for final inspection. Provided all request support for all branches of military and Department of Defense personnel. Education High School Diploma : Air Conditioning and Refrigerant , 1990 Georgetown High School － City , State GPA: GPA: 3.5 Air Conditioning and Refrigerant GPA: 3.5 Semester Hours Professional Affiliations Safety Programs Afloat #A-493-2099 NEC Norfolk 10-07 Forklift #J-690-0068 Semi Tractor Driver 26001 LBS and UP 03-06 Magazine Sprinkler Operator & Maintenance CIN(K-041-2048)03-95 SSET (K-830-2213) Shipboard Air Launched Weapons Supervisors (C-646-3103) PROFESSIONAL RATINGS, AWARDS, AND RECOGNITIONS None Specified Skills accounting, blueprint, budgeting, budgets, business correspondence, C, Computer knowledge, conversion, draw, clients, customer satisfaction, direction, documentation, Estimating, firing, government, government regulations, Inspection, inventory, inventory control, management skills, managing, Materials, Excel, Microsoft Office Suite, Outlook, Word, weapons, Navy, organizer, personnel, progress, Project Planning, promotion, Quality Assurance, read, Safety, supervisor, Supply Chain, written

CONSULTANT Professional Summary AUDIT DIRECTOR Extensive experience in developing and redesigning internal audit departments, domestically and internationally in 19 countries. Results include upgraded internal controls, effective SOX 404 management, strong compliance management and an increase in organizational focus on solid internal controls and risks and Best Practices. Enjoy directing Internal Audit as a personal passion. Strengths include: Extensive Executive Skills Designer of Audit Programs SEC Compliance Strong Analytical Skills Focus on Ethics Management Prioritize Audits Interact with Auditees Manage all Types of Audits Pride in Service Core Qualifications SAP, Microsoft Office Suite: MS Word, MS Excel, MS PowerPoint and MS Outlook, Navision and a variety of other corporate specific finance and accounting software involving IBM, HP and Dell operations Experience Consultant January 2009 Company Name － City , State Provider of internal audit and internal control consulting services to customers across the U.S. and Canada. Focus on privately held firms that do not have Internal Audit Departments. Emphasize quality and creative service. Director of Internal Audit January 2008 to January 2009 Company Name － City , State Fourth largest producer of carbonated beverages in U.S. with sales of $600M. Reported to Board of Directors and Senior Vice President. Managed Internal Audit Department and conducted financial, compliance and operational audits. Developed and monitored internal controls across the firm. Developed new audit programs and policies and procedures which improved internal controls. Prepared and managed performance measures for Company&risqué;s sites. Interpreted operating results. Left as the result of a corporate restructuring that affected Internal Audit. Director of Internal Audit January 2006 to January 2008 Company Name － City , State Large privately-owned installer of residential and commercial insulation with sales of $500M. Managed department and conducted annual and quarterly risk reviews and audits. Directed and conducted internal audits at 61 locations and corporate headquarters functions. Developed new audit report practices and added new positive practices and a Best Practices section to each audit report. Audited businesses and updated financial reporting when possible. Reported audit findings to Board. Departed due to United Subcontractors filing Chapter 11 bankruptcy and elimination of Internal Audit. Manager of Internal Audit January 2004 to January 2006 Company Name － City , State Global developer and manufacturer of tool solutions with sales of $3B. Managed Internal Audit. Reviewed Sarbanes Oxley 404 and served as Sarbanes Oxley liaison to all auditees. Redesigned risk reviews and developed new audit schedules that suited the revised corporate risk profile. Developed financial solutions to business challenges. Created new office environment without expense. Left as the result of Snap-On issuing a 100% outsourcing to a Big 4 firm and loss of jobs for 10 employees. Manager of Internal Audit January 2003 to January 2004 Company Name － City , State Manufacturer of paper products with sales of $1B. Managed internal audits at all U.S. plants and corporate headquarters. Redesigned audit reports which provided more clarification of controls, issues and resolutions. Conducted audits with Sarbanes Oxley 404 reporting in mind. Improved record keeping and record storage. Departure allowed me to find an audit position that was closer to my ill Father who lived near Chicago. Senior Internal Auditor January 1996 to January 2003 Company Name － City , State World&risqué;s largest producer of sodium silicate and highway glass spheres. Privately held since 1831. 600M in sales. Completed development of a new Internal Audit Department that provided PQ with a well-functioning operation. Managed Audit Department and conducted audits at 19 foreign subsidiaries and 21 U.S. plants. Conducted foreign audits that met all local and international accounting requirements and laws. Assigned risk levels to all locations. Worked to implement all SAP computer options as PQ eliminated over 40 self-made computer systems. Served as key SAP liaison with auditees as Company successfully implemented SAP across the U.S. Redesigned audit reporting practices and introduced modern internal auditing to a1l 19 foreign locations. Left due to outsourcing 100% to a large regional accounting firm. Education Masters of Business Administration (MBA) : Finance University of North Texas － City , State GPA: Graduated with Honors Finance Graduated with Honors Bachelors of Business Administration (BBA) : Finance University of Illinois － City , State , USA Finance Certified Internal Auditor (CIA), 1994, up to date certification Certified Fraud Examiner (CFE), in process Professional Affiliations Member, Institute of Internal Auditors, 26 years and President of the Philadelphia Chapter. Board of Governors Member at the Philadelphia and Miami Chapters Chair of two Committees of the Philadelphia Chapter, 11 years Big Brother and Board Member with Big Brothers / Big Sisters, 10 years Treasurer and Board Member, English-Speaking Union, 12 years Member and officer; Rotary International; 2 years MILITARY U.S. AIR FORCE, Strategic Air Command, Finance Department Carswell Air Force Base, Fort Worth, TX Managed 7th Air Wing financial and accounting functions Skills accounting, accounting software, audit reports, audit report, audit reporting, consulting, Dell, filing, finance, financial, financial reporting, Focus, HP, IBM, insulation, internal audits, Internal Auditor, Internal Audit, internal auditing, MS Excel, Microsoft Office Suite, office, MS Outlook, MS PowerPoint, MS Word, Navision, developer, policies, PQ, producer, quality, record keeping, reporting, sales, SAP, Sarbanes Oxley

CUSTOMER REFERENCE PROGRAM MANAGER Summary Senior customer reference program manager focused on cultivating client relationships for the purpose of strengthening their engagement in order to develop advocates for the company and solutions, consequently boosting sales and brand awareness. Self-managed, quick learner that adapts well in a challenging environment and keeps projects on track. Strong contributor in a team environment, with a demonstrated ability to interact with IT professionals and C-level executives.  Highlights Customer engagement Stakeholder relations B2B customer programs High tech industry focus Problem solving Skilled negotiator Event planning & execution Detail oriented, results driven Effective communicator Leadership Experience Customer Reference Program Manager Nov 2010 to Current Company Name － City , State Manage global customer reference program for Manufacturing, Public Sector and Healthcare industries Secure and prepare approximately 400 reference participants each year for sales needs, public relations opportunities, analyst/media interviews, and speaking engagements Recruit/onboard customers to scale reference pipeline to support initiatives for corporate marketing, global campaigns, field marketing, industry strategy teams, product management, customer programs, public relations, analyst relations, and sales Directly impact approximately $55M in sales annually Effectively train sales teams on the identification of customer references and how to leverage advocates and their collateral to shorten the sales cycle Partner with internal teams to develop compelling and strategic reference assets: customer profiles, customer slides, customer videos, webcasts, and podcasts Director, Public Relations Mar 2007 to May 2009 Company Name － City , State Managed the communication of marketing messages to defined target audiences for multiple high tech clients Wrote and distributed press releases and case studies; promoted news stories through print, online and broadcast media Developed lead generation programs with trade associations and industry publications through newsletter sponsorships, trade show promotions and webcasts Account Representative Sep 2005 to Mar 2007 Company Name － City , State Promoted, marketed and sold custom imprinted marketing solutions. Assisted clients with developing marketing programs and campaigns. Generated $75k in new client sales in the first nine months. Sr. Manager, Sales Intelligence Jan 2004 to Jan 2005 Company Name － City , State Gathered and disseminated competitive intelligence. Analyzed win/loss data and formulated strategic counter-actions for sales teams. Provided sales analysis and support tools to worldwide channel partners, improving sales performance and increasing revenues. Established and managed an in-house reference management system serving global sales teams. Secured customer contacts for public relations, field marketing projects and sales. Delivered reference program metrics to management. Managed the production of responses to sales RFIs and coordinated corporate site visits. Manager, Corporate Communications Jan 1999 to Jan 2004 Company Name － City , State Increased corporate visibility and improved corporate/product branding through public relations and advertising. Expanded press relations, increasing the company's editorial placements by 150%. Managed $1M annual budget for media buys, including broadcast, print and digital. Supervised analyst relations including research inquiries and corporate presentations. Coordinated press release pipeline, editing and distribution to wire and trade publications. Directed the strategic planning and re-design of corporate web site and customer portal. Education Bachelor of Science , Hotel Administration Whittemore School of Business, University of New Hampshire － City , State Related Volunteer Work Board Member, Marshwood Education Foundation 2009-2014 Chair, Public Relations Committee 2011-2014 Technical Skills Microsoft Office: Word, Excel, PowerPoint Database Management: Boulder Logic, Salesforce.com Industry Tools and Reporting: Cognos, TechValidate

REGISTERED NURSE Professional Summary To provide safe, efficient, and quality care to patients and their families while adhering to policies and procedures. Licenses Completed coursework in Anatomy and Physiology, Anatomy Lab, English Composition, Cardiopulmonary Resuscitation, Microbiology and Microbiology Lab, and Medical Terminology Skill Highlights Microsoft Office, Word, Excel, PowerPoint, and Outlook Professional Experience 06/2016 Registered Nurse Company Name － City , State Self-motivated leader with over 8 years of experience in emergency medicine and health care. Self-starter who is able to maneuver through tasks and make sure the job is done in a timely and proficient manner. Trainer and teacher who can effectively break down tasks so they can be understood and executed without flaws. Facilitator of group projects to help others understand the objective and how to produce an effective outcome of the job being presented. Creative mindset that can present an outcome in more than one way with many options being available. Able to communicate with other team members from diverse backgrounds and incorporate the needs of every individual to create a positive atmosphere. Able to recognize abnormalities and report them in a timely and efficient manner. Flexible by being able to quickly adapt to change at the last minute and complete the project without delays. Mentored those in the health care field to understand the emergency medical system and reporting standards, while having the knowledge to formulate and present reports to the next echelon of care. Knowledgeable of regulatory requirements in order to adhere to healthcare standards and protocols. Completion of over 120 clinical hours of Medical Surgical, Pediatric, and Psychiatric health services. 11/2010 to 05/2013 Medical Technician/ Healthcare Specialist Company Name － City , State Supervisor: SSG Stover, Kenneth, Weekly Hrs. Worked: 60. HEALTH CARE STATISTICS / REPORTING: Extracted medical statistical reports from Composite Health Care System (CHCS) and Armed Forces health Longitudinal Technology Application (ALTHA) a Department of Defense (DOD) health information system. Tracked acute, routine, and wellness appointments to include, but not limited orthopedic injuries, colds, immunizations and physical exams, medical leave of absences and hospitalizations, on a weekly basis. Created visual aids such as charts and graphs using Microsoft PowerPoint for meeting presentations. Presented statistical information regarding to medical appointments, illnesses and injuries in weekly medical staff meetings to the hospital Medical Surgeon. Communicated with the clinical staff and the Medical Officer in charge to address any reporting discrepancies. TRAINING: Trained 2 Medical Technicians in medical administration and health care statistical reporting. Conducted hands-on training, demonstrated the functionality of DOD health information systems. Monitored the work performance of the Medical Technicians. Provided both verbal and written feedback, provided training resources for performance and professional development, on a quarterly basis. COLLABORATION: Attended weekly medical in-service training to discuss various health topics. Presented information monthly in weekly in-service to discuss medical and public health related trends and issues. Mentored other Medics in medical training exercises on a monthly basis. Provided guidance to Medical Technicians while performing medical continuous education units (CEU)s or patient care refresher training such as first responder protocol, triage care and other levels of medical care. 08/2008 to 11/2010 Medical Technician Company Name City, State, Supervisor: SSG Ellis, Courtney, Weekly Hrs. Worked: 60 Extracted physician orders from a hospital database such as the Composite Health Care System (CHCS). Confirmed physician orders before administering immunizations. Identified patients by utilizing proper identification cards, verified patient demographics prior to performing ordered test. Obtained procedural consent forms. Maintained and secured patient information in accordance to Privacy Act of 1974 and Health Insurance Portability and Accountability Act (HIPAA) practices. IMMUNIZATIONS: Provided a safe and comfortable experience for patients. Prepared patients for the administration of immunizations through subcutaneous and intramuscular routes. Administered immunizations and updated the records of immunizations within health information systems. Adhered to and practiced Occupational Safety and Health Administration (OSHA) guidelines; wore personal protective equipment (PPE), no recapping of needles, disposed of syringes in designated sharp containers. 01/2006 to 08/2008 Medical Technician Company Name City, State, Supervisor: SFC Goines., Weekly Hrs. Worked: 60. 08/2013-12/2015 , Student, ASN, Nursing, Columbus Technical College, Columbus, GA, GPA: 3.20. Studied the theoretical and practical aspects of coordinating patient care, educating patients and the public about various health conditions, and providing advice and emotional support to patients and their family members. Obtained the knowledge of medical terminology to better understand the proper terms in reference to human anatomy and basic patient care skills including communication, patient safety and medical asepsis and abilities to provide proper resuscitation skills to infants and adults. Delivered presentations utilizing Microsoft Word, Power Point and Excel. Conducted research utilizing EBSCO Host, LexisNexis, ERIC and other academic research databases. Reviewed descriptive and statistical reports and documents. Interpreted data and ensured that the data utilized to compile academic reports were authentic, correct and consistent. Wrote annotated bibliographies, abstracts, literature reviews and argumentative papers required per the professor's syllabi. Mentored fellow classmates regarding academic coursework. Collaborated and communicated with students on projects, study groups and academic research. Education and Training Diploma May 2004 HS : General Studies Bainbridge High School － City , State General Studies December2015 A.S : Nursing Columbus Technical College BSN. South University － City , State Nursing Skills academic, acute care, Anatomy, Armed Forces, basic, charts, oral, databases, database, emergency medicine, emotional support, English, forms, graphs, IMMUNIZATIONS, information systems, Insurance, Medical Terminology, meetings, Excel, Microsoft Office, Outlook, Microsoft PowerPoint, PowerPoint, Power Point, Word, Microsoft Word, next, Nursing, Occupational Safety, patient care, coordinating patient care, patient safety, Physiology, policies, presentations, protocols, public health, reporting, research, Resuscitation, safety, Self-motivated, Self-starter, STATISTICS, Supervisor, Surgeon, teacher, Trainer, triage, written, Composition Additional Information AWARDS ARMY COMMENDATION MEDAL WITH VALOR, ARMY COMMENDATION MEDAL (4TH AWARD), ARMY ACHIEVEMENT MEDAL, ARMY GOOD CONDUCT MEDAL (2ND AWARD), NATIONAL DEFENSE SERVICE MEDAL, GLOBAL WAR ON TERRORISM SERVICE MEDAL, IRAQI CAMPAIGN MEDAL WITH CAMPAIGN STAR, NONCOMMISSIONED OFFICER PROFESSIONAL DEVELOPMENT RIBBON, ARMY SERVICE RIBBON, OVERSEAS SERVICE RIBBON, COMBAT MEDICAL BADGE

EQUIPMENT ENGINEERING TECHNICIAN Professional Summary Skilled Maintenance Mechanic Technician with superb problem solving and multi-tasking skills. Self-directed and motivated worker. To obtain a position where Teamwork, Integrity and Proffesionalism are a high standard in the Company's Mission Statement. All while engaing in new challenges and learning experiences. Skills ·  20 years of Material Management experience  with State and Federal Government · 13 years of Law Enforcement experience with the United States Marine Corps and Army National Guard. · Knowledge of mechanical test equipment. · Work from written/verbal instructions, schematics, rough sketches, troubleshooting diagrams, layouts and plans, interpretation and application of technical knowledge and understanding of mechanical theory and principles. · Proficient in the use of PC's, MS  office, 10key by touch and Customer Service skills. · Forklift and Crane Certified · Self motivated to Lead and Achieve Company goals with excellence, integrity and efficiency. · NDT Level II  · Knowledge on mechanical, pneumatic and hydraulic theory and principles   Work History Equipment Engineering Technician 05/2014 to Current Company Name – City , State Responsibility for designing/selecting robotic systems, run simulation, implementation, commission and programming. Support and assist maintenance team in troubleshooting difficult breakdowns and chronic equipment failures. Conduct the installation of factory automation and electrical control systems for manufacturing equipment Provide Troubleshooting of electrical systems in plant manufacturing equipment Provide effective direction, coaching, and OJT to fellow employees on shift to boost their skill sets, and help Production achieve their goals. Plan and organize between shift and weekend work, including verification, for smooth operations. Assist the Supervisor in developing PMs and procedures for maintaining all of the equipment in the shop. Provide shift- to-shift communication in order to keep all associates up to speed and working toward the same goals. Set an example, and ensure that all associates comply with safety regulations and the plant's safety program. Work with engineers and fellow technicians to resolve technical problems. Assist in candidate selection as requested. Maintain departmental records Maintain spare parts inventory. Identify and order needed parts, maintain tracking system. Perform other duties as assigned by the Supervisor and Manager. Mechanical Technician 04/2013 to 05/2014 Company Name – City , State Implement repair services on all production equipment, auxiliary equipment and building equipment using hand tools, testing tools, manual drawings, computer and any other tools necessary to accomplish the task. Provide reliable, high quality customer support through on-site inspecting, installing, repairing and/or replacing fire alarm equipment as well as conducting preventive maintenance services pertaining to many different manufacturers equipment. Ensure conveyor belts working effectively Operating Engineer / Test Technician 11/2007 to 06/2012 Company Name – City , State Operates, repair and maintain Facility/Plant Machinery, Test Equipment, Lubrication and Cooling Systems and High Pressure Systems for NASA unitary Wind Tunnels. Constructs, modifies, maintains and services wind and propulsion tunnel research facilities used to test models of aircraft components, utilizing knowledge of engineering test methods and procedures. Installs and aligns mechanical hydraulic and pneumatic test equipment and models on support structures. Installs instrumentation, thermocouples and pressure taps on model and test equipment. Inspects test setup and operates equipment to detect and correct malfunctions. Maintains instrumentation equipment and accessories for pressure valves, icing indicators, drive units, spray units, and pumps. Confers with engineering and other personnel during testing and modifies model, test support structure, or test equipment as directed. Inspect, test, and install fire sprinkler systems, standpipe systems, fire pumps, and clean agent systems at various industrial, commercial and institutional facilities in accordance with various codes. Perform inspections, test and repair/replace fire hoses and fire hydrants. Generate reports based on inspection findings. Logistics Coordinator / Sr. Lab technician 10/2006 to 11/2007 Company Name – City , State Coordinates all incoming and outgoing shipments of solar arrays, panels, shipping containers and ground support equipment. Interfaces with Metrology personnel to ensure calibrated equipment needs are prioritized and maintains inventory of the Section's calibrated equipment. Supports work in progress, troubleshoots manufacturing problems caused by test equipment. Coordinates proof loading and non-destructive testing of lifting fixtures and handling equipment. Maintains inventory of industrial supplies. Disposes of hazardous materials and coordinates area compliance. Understands and follows the 20 elements of ISO 9001. Production Control Analyst 11/2004 to 05/2006 Company Name – City , State Expedites materials through production processes, coordinates actions with other departments, verifies kit hardware completeness and configuration, requests drawings and materials to be issued from stores. Resolves aging work orders, generates Non-conforming Material Reports (NCMR's). Interfaces with process engineers, manufacturing operators and supervisors to control and analyze the movement of production. Resolves complex constraints for any WIP that may cause schedule delays, problem solve all audit issue on work centers. Perform internal and external expediting of critical parts and initiate and process scrap tags, and process miscellaneous issue requests. Extensive use of the Promis software. Trains new hires in Class 100 clean room protocol and enforces violations. Procurement of all clean room articles and consumables with outside vendors. Supervises courier team of 5 to ensure proper transport of company assets from site to site. Material/Production Planner 07/2001 to 02/2004 Company Name – City , State Expedites materials through production processes, coordinates actions with other departments, verifies kit hardware completeness and configuration, requests drawings and materials to be issued from stores. Resolves aging work orders, generates Non-conforming Material Reports (NCMR's), and generates shipping packing lists and invoice documents. Responsible for scheduling, releasing, updating, and closing work orders in a timely manner. Reports oral and written status of work progress to internal customers. Interfaces with all Operations functions Education General Courses : Monterey Peninsula College - City , State Technical Diploma : San Francisco Police Academy - City , State Accomplishments Writes DSN's for over shipment, wrong parts, and or no certification. Completes memo receivers for parts with no PO reference or those returned for repair. Coordinates efficient flow of materials and analyzes required capacity in processes with involved departments to ensure a smooth and timely operation. Extensive use in all Microsoft Office applications and the following software: WDS, LSS, CAVS II. Skills automation, closing, coaching, oral, hardware, customer support, designing, direction, hand tools, inventory, ISO 9001, Machinery, materials, mechanical, personnel, processes, Procurement, programming, progress, quality, Quality Control, Receiving, repairs, repairing, research, robotic systems, safety, scheduling, shipping, simulation, Supervisor, Test Equipment, Troubleshooting, written, articles

CHEF Summary Experienced catering chef skilled in preparing large volumes of food quickly and efficiently. Knowledge of international cuisine. Seeking a position at a restaurant where I can call it 'home' Highlights Experience 05/2009 to Current Chef Company Name － City , State Manage daily kitchen operations including inventory, purchasing, and scheduling Ensure proper food handling methods are observed Assist kitchen staff in producing food for catering Systematically control food quality and costs Develop new menu items to enhance catering and retail food service revenue and productivity goals. 06/2000 to 05/2009 Catering Chef Company Name － City , State Effectively managed and produced food for catered events Enforced appropriate work-flow and quality controls for food quality Conducted daily inventory and ordering Assisted catering staff in setup and delivery Managed catering schedule and logistics. 01/1990 to 06/2000 Line Cook Company Name － City , State Set up and prep work for all food items. Prepared various daily lunch special items. Assisted in producing food for catered events. Conducted daily food inventory and ordering. Languages Skills delivery, Detail oriented, English, inventory, Inventory Management, logistics, producing, purchasing, quality, retail, scheduling, Spanish, work-flow

CORPORATE ACCOUNTANT Summary I am a highly motivated, hardworking College Graduate with hands on experiences in daily accounting practices looking to obtain a position with a company where I can utilize my analytical abilities and professional skills acquired through academic preparation and work experience. I am an accounting professional recognized for my self-starting abilities and skilled in regulatory reporting,accounting operations and tax accounting. I am matriculate, results-oriented and solution-focused individual with great motivational and leadership qualities that work extremely well under pressure in a team setting as well as on my own. Areas of personal strengths include but are not limited to: Highlights Organizational Skills Communication Skills Time Mgmt. Skills Great Motivator Analytical Abilities Reliable Delegation of Duties Multitasking Abilities Work Ethics Problem Solver Prioritizing Ability Self Starter Punctual SAP Microsoft Great Plains QuickBooks Microsoft Outlook Familiarity Microsoft Access Knowledge Analytical reasoning Financial statement analysis Strength in regulatory reporting Compliance testing knowledge Understands foreign tax reporting Budget forecasting expertise Account reconciliation expert Complex problem solving Strong organizational skills SEC and call reporting proficiency General ledger accounting Superior research skills Flexible team player Advanced computer proficiency In depth familiarity with Microsoft Excel Microsoft Word Proficiency Microsoft Power Point Microsoft Publisher Knowledge Experience Company Name City , State Corporate Accountant 04/2013 Prepare accurate and timely financial statements and supporting financial information. Prepare daily journal entries and general ledger account reconciliations. Prepare and analyze monthly/quarterly/annual financial statements and management reports accurately and in a timely manner. Record and maintain fixed asset purchases and applicable depreciation and amortization schedules. Prepare variance analysis to budget and forecast. Support in compilation of annual and periodic budget information. Prepare and maintain in good standings and according to GAAP standards various marketing schedules in various currencies. Review, code and process employee expense report in multiple countries and currencies. Assist in meeting Tax Compliance including, Annual Corporate Tax Filings and Regulatory Local and International Certifications. Prepare and reconcile monthly Goods and Services entries. Reconcile all corporate banking transactions. Complete monthly cash flow analysis. Perform daily routines and month end procedures. Respond to various queries and requests from external/internal auditors. Ensure GAAP are being applied appropriately. Prepare timely and accurate Net Assets Values, yields, distributions, and other fund accounting outputs for subsequent review. Prepare intercompany netting (off-set warrants) for the affiliate companies. Record accurately, and in accordance of the department policies and procedures, such accounting records as securities positions, corporate actions related, and journal entries. Reconcile various accounts, or review reconciliations prepared by others, and promptly researching and correct any variances. Identify exceptions and problems affecting accounting records and prices, efficiently communicating same to management, and actively assisting in their proper resolutions. Assist, as assigned, in preparing audit schedules, compliance reports, N-SARs, tax returns, financial statements, or other reports. Write detailed reports periodically to management on company activities and other related issues. Research, as assigned, certain assets in fund portfolios for the purpose of ensuring proper accounting treatment (such as the nature of the distributions, original issue discounts, and international valuations) and compliance with SEC, tax, and prospectus restrictions and limitations. Institutional accountings processes also include preparing, reconciling, and distributing entity reports to/from marketing, separate custodians and investment management. Company Name City , State Accountant 05/2011 Responsible for the preparation of financial statements for owners review, company partners and investors, as well as outside auditors. Perform monthly analysis of general ledger account activity;record journal entries and accruals, calculate variances to forecast future trends in the market; perform reconciliation of various accounts, fixed asset administration and depreciation expense allocation; record various employee benefit accounting. Supervision of accounts payable process and accounts receivable billing process, Payroll input and reviews to outside payroll vendor. Provide tax compliance support as needed for various government and state reporting agencies - CAT and Sales and Use Tax. Maintenance of various spreadsheets to support financial transactions and analysis and verification of various business related expenses. Bank and credit cards reconciliations and various treasury functions, including bank liaison and cash flow management between various bank accounts. Employee reimbursements and allocations. Assist in preparation of audit papers for year end audits with outside auditors. Participate in the annual budget preparation for the Company and interim forecasting. Respond to internal employee and external customer requests as appropriate. Assist in executing company policies and compliance procedures. Other accounting duties or supervision of duties as assigned. Company Name City , State Senior Accountant 07/2012 to 04/2013 Record daily field reports and timesheets data, and compare job cost budget to actuals. Prepare quotes, proposals, estimates and comparisons of cost due to material differences, prepare monthly billings based on percentage completed, invoice preparation, post payments, prepare, submit time and material invoices, make billing, collection calls, manage accounts receivable aging - track billings, report projected weekly cash receipts, report status on overdue accounts - track and replenish inventory, obtain management signatures on progress, lien wavers and submit them to customers, resolve account discrepancies, prepare bank deposits, manage retention billing and follow-up. Process invoices for payment - match invoices to POs and packing slips, research, reconcile information to resolve variances, enter approved payables, prepare, run and match checks, sort and file paid invoices, reconcile purchase card transactions and reimbursements on expense reports, manage reimbursements and pay in accordance to the company's policies, prepare manual checks as needed, monitor and reconcile monthly statements, maintain vendor records, prepare and process tax payments, make 401(k), insurance and various employee benefit deposits online on a weekly basis. Process weekly payroll for both office and field employees, including payroll data gathering, verification and input based on time sheets, daily field reports, GPS trackers, payroll deduction authorizations, field travel authorizations, related records; manage garnishment deductions and payments; ensure payment of prevailing wage rates; maintain records, debit pay for miscellaneous payments and expenses; review computed wages; make corrections and ensure accuracy of payroll; prepare and issue checks; make direct deposits; upload SafePay files to the bank; report payroll to contractors as required per individual contracts; record changes affecting net wages like exemptions, insurance coverage, 401(k), and loan payments for individual employees to update master records. Make miscellaneous accounting software entries; input adjusting journal entries; prepare monthly sales tax and deposit reports; record, track, reconcile material inventories; prepare month end and assist in year end closing process as needed; assist with special projects, analyze accounts receivable as needed and provide support for ongoing operations as requested. Company Name City , State Accounts Payable Controller 08/2010 to 07/2012 Responsible for overseeing the accounts payable department and ultimately responsible for the efficiency, accuracy and payment off all companies' invoices in a timely fashion and in according to company policies. Main duties were but not limited to ensuring the smooth running of the Accounts Payable department, obtainment of approvals, transaction coding and recording in accounting system, various payments processing through checks, EFTs and/or wires. Various accounts reconciliations and monitoring of those on monthly basis, ensure that Accounts Payable team members are replying to all queries in a timely manner and that all queries are resolved correctly and efficiently, weekly performance of detailed analysis on accounts by vendors, entities and types of payment, performance of the month end closing process and reconciliation on the ledgers. In the course of daily operations the maintenance of excellent working relationship with external suppliers, contractors, store managers, regional managers and board directors. Provide day to day support to various departments such as General Ledger, Taxation, Compliance, Legal and Regulatory Department. Prepare yearly reports for senior management's review, motivate and lead the team, innovate and develop processes and efficiencies for the education of newer team members as well as for the guidance of longer term team members, performance management of staff and monthly and yearly appraisals. Education MBA : Masters of Business Administration Ashworth College , City , State , US Summa Cum Laude   Bachelor of Science : Business Management Penn Foster College , City , State , US Summa Cum Laude Listed on The Dean's List of Top 20 Highest Scored Students of All Times Associate of Science : Accounting Penn Foster College , City , State , US Accomplishments Accounting Skills   Operated computers programmed with accounting software to record, store, and analyze information. Formally recognized for excellence achieved in financial analysis, budgeting and forecasting. General Ledger Skills Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Accounting Reviews   Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns, FAS 109 provisions, and quarterly estimates prepared by associates.   Skills Account Management, Account Reconciliations, Account Analysis, Accruals, Audit, Billing, Budgeting, Budget Preparation, Cash Flows, Monthly Closings, Invoice Coding, Contract Execution, Corporate Tax Processing, Cost Reporting, Daily Accounting, Expense Report Review and Coding, Financial Statements Preparation, Fixed Asset, Forecasting, Fund Accounting, GAAP intimate familiarity, General Ledger Accounting, Income Tax Preparation, Inventory, Invoicing, Cost Reporting, Journal Entries, Liaise between Departments, Monthly Sales Analysis, Payables Recognition, Payments Processing, Payroll Processing and Allocation, Performance Management, Point of Sale Analysis, Post Payments, Process Invoices, Revenue Recognition and Recording, Sales Recognition and Recording, Sales Tax Calculation and Filing, Tax Compliance, Tax Returns, Variance Analysis

ENGINEERING SERVICES MANAGER Executive Profile A results driven Controls Engineer and Project Manager with over 20 years of experience in manufacturing. Skilled in Industrial Automation and Process Engineering with a strong mechanical design background. Proven ability to lead and motivate high performance teams. History of building systems with improved functionality and productivity, consistently meeting critical requirements. Skill Highlights Proficient in process engineering and applying process needs to available technology to improve production availability and uptime. Proficient in process engineering and applying process needs to available technology to improve production runablility and uptime. Professional Experience Engineering Services Manager 02/2013 － 08/2015 Company Name City , State Accountable for maintaining the efficiency and effectiveness of all production manufacturing processes required to manufacture a high quality product in a repeatable and cost effective manner and provide overall customer satisfaction. Manage all engineering services with provision of all energy sources. Accountable for all mechanical repairs, design and construction within all departments and the resources engaged in the provision of these services both internal and external. Support waste water operations by providing advanced troubleshooting on Siemens PLC's. Configured WINCC SCADA system. Ensure that all expenditures both in supplies and staffing are optimized and maintained within budget. Developed asset management software to track cost, asset history and work order tracking. Performed advanced troubleshooting and PLC support for all plant equipment. Electrical Superintendent 05/2008 － 02/2013 Company Name City , State Primary responsibilities include supervising and coordinating all electrical and instrumentation activities. Accountable for the proper operation of all automation and controls on production equipment, power distribution systems, plant communications (phones, networks) and security systems. Managed projects for installation of new equipment, from design concept to installation and start up. Managed large network of Allen-Bradley PLC's, including ControLogix, CompactLogix and micro controllers with FactoryTalk View ME and SE human machine interfaces. Managed the installation and startup of several new projects over $1MM: HG Molenaar cooker/cooler, Buscetto steam peeler, Navatta steam peeler, Zilli-Bellini diced tomato filling line. Perform advanced troubleshooting and PLC support for all plant equipment. Trained electricians and instrument technicians in advanced VFD troubleshooting and configuration, PLC programming, process control and applicable regulations including NFPA 70E and NEC codes. Project Manager 05/2005 － 05/2008 Company Name City , State Responsible to review and interpret proposed designs, drawings, and specifications for suitability and initiate revisions where appropriate. Managed a team of 5 engineers in the design of various machine sections to ensure on-time project completion. Supervised the mechanical and electrical assembly of equipment to ensure that sections are completed on time and meet customer specs. Managed cross-functional teams to insure on time installation of equipment at customers facilities. Coordinated with vendors and other contractors to complete equipment installation. Developed and administered project budgets and fiscal controls, contracts, and quality control provisions for projects. Facility Supervisor 04/2004 － 05/2005 Company Name City , State Managed the activities of 6 maintenance personnel. Accountable for projects involving the construction of new buildings and facilities, also the alteration or modification of existing units. Performed advanced troubleshooting and repairs on production equipment, such as hydraulic presses, autoclaves and other equipment used in composite molding. Design, layout and installation of industrial automation used in production equipment. PLC and HMI programming, primarily Allen-Bradley SLC500 platform. Maintenance Manager/Safety & Environmental Manager 01/1996 － 04/2004 Company Name City , State Tyco purchased the facility in 2001. Managed the operations and activities of plant maintenance and engineering personnel. Accountable for compliance with applicable federal, state and local laws and regulations, securing all required permits, and coordinating with local authorities. Maintain a proficiency and applied understanding of all aspects of plant engineering including: Electrical systems - Circuit planning, Power distribution, Illumination, Instrumentation and controls, Electrical machinery, Codes and standards. Mechanical Systems - HVAC, Pumps piping and plumbing, Compressors and compressed air systems, Power transmission, Material handling and storage, Fire protection, Structural design and analysis, Building and life safety codes. Maintenance - Systems reliability, Understanding drawings and specifications, Maintenance programs and management, Preventive and predictive maintenance practices, Maintenance parts and supplies inventory management, Building and grounds, Housekeeping. Administration and Supervision - Manpower planning, Personnel development, Labor relations, Project administration and management, Record keeping. Environmental, Safety and Health management - Noise control, Air quality control, Water quality control, Solid waste handling, Hazardous materials controls, Regulations codes and standards. Responsible for the installation, programming, maintenance and operation of new material handling control system. Created custom database and production/accounting programs with Microsoft Access. Performed advanced troubleshooting on all plant equipment. Converted antiquated Modicon PLC control system to Allen-Bradley PLC with Wonderware man machine interface(HMI). Trained plant maintenance personnel on PLC programming, AC/DC drive troubleshooting and advanced electrical controls troubleshooting. Maintenance Technician 04/1995 － 12/1995 Company Name City , State Performed routine electrical and mechanical maintenance and emergency repairs on automated PLC controlled conveyors, pallet wrappers, burn-in towers and other equipment used in the assembly of Apple computers. Completed PLC logic changes from verbal or written instruction and maintained logic backups with revision history. Electrician 08/1991 － 04/1995 Company Name City , State Responsible for repairing and maintaining plastic extrusion equipment in the production of plastic bags and stretch pallet wrap. Performed process troubleshooting of entire production lines, including programmable logic controllers (PLC's), AC inverters and DC drives, AC and DC motors and all associated control equipment. Maintained all aspects of plant utilities including chillers, air compressors and power distribution. Completed electrical installations from blueprints, sketches or verbal instructions with little or no supervision. Designed and implemented a Computerized Maintenance Management System(CMMS) that allowed for more efficient tracking of maintenance resources and cost. Helped set up and run a successful predictive/preventive maintenance program that greatly reduced cost of emergency repairs. Instructed other electricians in maintenance and troubleshooting of AC and DC drives and P.L.C. programming. Microwave Communications Technician 02/1987 － 04/1991 Company Name City , State Worked for a rebuild facility doing repairs and overhauls of a wide variety of communications equipment. Primary job was to rebuild microwave communications equipment. Also repaired UHF and VHF radios. Created a computerized inventory control program that greatly reduced the amount of man-hours required to perform quarterly inventories. Education 2015 Certificate of Completion : AIB - HACCP Online Course - Haccp/Food Safety 2004 Select One : Yuba Community College - Business Management City , State Coursework in Business Management 2003 NEEC Building Operator Certification : Butte College - Basic Electronics, Drafting City , State 1985 High School Diploma : Elk Creek High School City , State Select One : Better Process Control School City , State , USA Level 1 : NEEC Building Operator Skills accounting, Apple computers, asset management, automation, basic, blueprints, budgets, budget, C, CA, hardware, concept, contracts, client, database, DC, delivery, design and construction, directing, Electrical systems, electronics, equipment installation, filling, Fire protection, Food safety, Hammer, HVAC, instruction, inventory management, inventory control, Labor relations, layout, logic, Logistics, machinery, maintenance schedules, manufacturing processes, materials, Mechanical, Microsoft Access, 2000, Microsoft NT server, Microsoft Windows NT Server, microwave, NEC, network, networks, Novell, Personnel, PLC programming, PLC, plumbing, Power distribution, process control, process engineering, Programming, quality, quality control, radio, Record keeping, repairs, repairing, Safety, safety codes, SCADA, Siemens PLC, staffing, supervising, Supervision, surveys, technical support, phones, transmission, troubleshooting, UHF, utilities, validation, VHF, View, Water quality, Wonderware, written

VICE-PRESIDENT DATA AND MARKETING TECHNOLOGY Professional Summary I help media companies succeed with digital products and customer experiences. My passion is helping people and organizations transform, grow, and thrive with a unique mix of strategy, marketing, product, and technology leadership. This expertise has been developed over twenty years spent building successful digital businesses and products - across the world. Skills Team leadership Budgeting and finance Process implementation Project management Staff development Strong verbal communication Extremely organized Work History 04/2017 to Current Vice-President Data and Marketing Technology Company Name – City , State Driving evolution of the firm into a data-driven marketing company, leading the design and delivery of data-driven products, services, strategies, and platforms. Setting the strategy and direction for a newly formed Data Division while hitting ambitious growth targets. Leadership of in-house startup Orchestrate, which is a marketing funnel automation and lead nurturing platform for B2B markets that capitalizes on content marketing. Leading full life cycle product development for data & data-driven products, including market research, positioning, processes, and technology. Acting as product owner for data and martech across all platforms in our Agile processes. Ensuring compliance with data privacy legislation functioning as Data Protection Officer. 03/2011 to 03/2017 Vice-President Digital Media Company Name – City , State Responsible for shaping and executing product vision and strategy and driving digital business transformation. Led product management, digital marketing, and digital strategy. Responsible for 35 reports, budget of $5 million, 100+ web sites, 80+ mobile apps, matrix P&L owner for $25+ million digital business. Led product development, market research, digital strategy, internal digital consulting, web production, online marketing, video production, and directory management. Founded and co-led an in-house business startup at the junction of marketing technology, machine learning, and data. Led extensive market research and co-wrote business plan. Key contributor to the company's strategic plan known as Vision 2020. Led digital sales to 10x increase over a five-year period, grew traffic 4x. Drove CMS implementation projects to move 100 web sites to new CMS. 11/2007 to 03/2011 Director of Product Management Company Name – City , State In this role, I built a world-class product management organization focused on customer-driven innovation. Designed and implemented a new product development process which improved strategic alignment and sped the flow of new products through the pipeline, as well as leveraging innovation across all divisions. Grew digital sales 60% and web traffic 50% the first full year in position, with strong >50% annual growth the following two years. Led digital product sales growth of 10x in eight years. Developed key metrics to drive the strategic and tactical goals and managed a product portfolio across multiple vertical markets. Drove implementation of agile product development processes that improved quality & results. 01/2005 to 10/2007 Global Process Expert; Senior Manager CRM Company Name – City , State Drove major initiatives for database marketing, CRM, market sensing, data quality, and lead management resulting in significant sales growth and strategic advantage. Led sales process initiative to integrate a new division of 500 salespeople that resulted in significant business improvement and sales increases. Responsible for driving positive change and measurable improvement of marketing and sales processes in North America, including implementation across 1,100 salespeople and multiple IT systems. Owned customer data and related processes, led improvements in data gathering, creation, and sourcing processes resulting in achievement of Hilti's top rating globally in data quality. 03/2002 to 12/2004 Global E-Business Channel Manager Company Name – City , State 07/2001 to 08/2002 Global E-Business Implementation Manager Company Name – City , State Global product owner for e-commerce, led global product development, marketing, and implementation for 15 major e-commerce web sites as well as e-procurement. Achieved 2004 revenue target of 50 million CHF and drove annual growth exceeding 300% annually for three straight years. Developed and implemented e-business project portfolio process that identified, prioritized, and measured business opportunities, resulting in 25% reduced average project delivery time and increased ROI. Increased customer retention rate 40% and conversion rates over 30% by developing and executing online personalized marketing, grew traffic by 100% via SEO efforts. 01/1999 to 06/2001 E-Products Marketing Manager Company Name – City , State Spearheaded market research, design, requirements, prototyping, and implementation of company's first & second generation e-commerce sites, established and managed ten-person e-commerce department. Awarded Hilti North America's Leadership Award for exemplifying the company's leadership principles. 01/1997 to 12/1998 Sales Manager Company Name – City , State Led sales team of ten salespeople, achieved President's Club in 2 consecutive years. 05/1993 to 12/1996 Inside Sales Representative Company Name – City , State Skills Agile, automation, B2B, budget, business plan, business startup, CMS, consulting, content, conversion, CRM, database marketing, delivery, direction, Driving, e-commerce, e-business, full life cycle, innovation, Leadership, machine learning, market research, marketing, market, marketing and sales, new product development, online marketing, positioning, processes, procurement, product development, product management, prototyping, quality, sales, strategy, strategic, unique, video production, vision, web sites, web production Education May 2001 Master of Business Administration : Marketing OKLAHOMA STATE UNIVERSITY - City , State Marketing December 1997 Bachelor of Business Administration : Finance NORTHEASTERN STATE UNIVERSITY - City , State Finance

TAX COLLECTOR OFFICER Professional Summary Entrepreneurial Marketing Officer  passionate about building productive relationships with clients, partners and team members. New customer acquisition expert who emphasizes a mix of online and offline marketing strategies. Core Qualifications Corporate Presentation Publicity Press Release Customer Service Media Event Planning Speeches Editing Social Media Marketing Media Strategy Business Planning Strong management skills Market Analysis Marketing Communications Leadership Customer relationship Advertising Writing Power Point Project Management Microsoft Word Marketing Strategies Excel Business Development Retailing Persuasive Communication Staffing Corporate Communications Ethics Internet, PC, Widows, 2000, XP, Vista, Windows 8, Operating System Office (Word, Excel, PowerPoint, Publisher, Outlook). Mac IOS, (Pages, Numbers, Keynote) Photoshop, Facebook, Twitter, Instagram and email. Fluent in English and Spanish  Articulate public speaker Media relations Strategic media placement Interactive marketing Channel strategy Brand development New customer acquisition Stakeholder relations Experience 01/2013 to 01/2016 Tax Collector Officer Company Name Collect and distribute local property taxes on behalf of the state to fund vital services such as schools, roads, cities, and parks. Selected accomplishments: Certificated collector in photo enforcement system Maintained the highest level of quality control and ensure that staff members took the best possible corrective actions base on proven collections methods Director of the Renace Homeless Shelter (2012� 2013) Municipality of Yauco Establish alliances with nonprofit Organization. Balance the budget of the organization. Supervise the direction of the organization including the strategies and policies. Selected accomplishments: Prevent Individuals and Family's to becoming homeless Increase the homeless outreach project in a 80% Able to provide high standards of financial control in a 60% Member of the Coalition of Homeless People of Puerto Rico Launched campaign in favor of homeless people 1. 01/2010 to 01/2012 Public Relations Officer Company Name － City , State Municipality of Yauco Developing and implementing communication strategies for the organization, and advising management on communication issues and strategies. Coordinated monthly and quarterly marketing and community events, such as Jobs fairs and health fairs Selected accomplishments: Establish alliance with twelve community boards Maintained relationships wit all media sources including journalists and news persons Wrote and distributed a community news letter to help promote events District Office of Puerto Rico, Congress of United States. 08/2007 to 12/2007 Communication Officer Company Name － City , State Manage internal and external communication including social media, creating and executing communications strategies Selected accomplishments: Implemented strategies to develop innovating communication tools. Media Monitoring (Clipping) to establish strategy to achieve or goal. 08/2003 to 05/2009 Journalist Company Name － City , State Analyze and collect information through various modes such as personal interviews and news briefings to prepare news reports. Prepare reports to keep the public informed about daily happenings. Coordinate with news editor and fellow reporters to develop story ideas for report writing. Maintain relations with all news sources on daily basis to develop story ideas and compile appropriate reports. Selected accomplishments: Maintain excellent working relationship with production crew and producers. Produce a sport section for one year 2. Accomplishments Initiated a public relations campaign for a non-profit on a tight budget. Promoted to Lead Anchor after just twelve  months with Catholic News TV Education 2016 Business Administration (Marketing) Pontifical Catholic University － City , State , Puerto Rico Business Administration (Marketing) 2008 BBA : Radio Communication Pontifical Catholic University － City , State , Puerto Rico Radio Communication Skills Photoshop, Advertising, Balance, budget, Business Development, Business Planning, conferences, Corporate Communications, Customer Service, direction, Editing, editor, email, Event Planning, financial control, Leadership, Mac, Director, management skills, Market Analysis, Marketing Strategies, Marketing, Marketing Communications, Excel, Office, Outlook, PowerPoint, Power Point, Publisher, Windows 8, 2000, Word, Microsoft Word, Operating System, Organizing, Persuasive, policies, Press, Project Management, Publicity, quality control, report writing, Speeches, Staffing, Strategy, taxes, Vista Additional Information PROFESIONAL ORGANIZATIONS President (2006-2008) Communication's Student Organization of the Catholic University, as President Responsibility: Managing the budge. Create Leaders for the future, establish innovation to give new direction to the organization, Coordinated Academic Conferences. Raising awareness of Social Responsibility.

FINANCE MANAGER Summary Confident and sales-oriented Finance Manager with over three year experience and track record of sales success. *Exceptional professional selling skills enhanced by leadership and refined by a formal education and specialized sales-related training. *Incomparable customer service and unique interpersonal skills. *Excellent team player and can work independently with little direction, resourceful and high energy personality. *Highly flexible and adaptable to dynamic needs, effective problem solver, facilitator. *Proficient with ADP, Reynolds & Reynolds, UCS and DealerTrack Experience 11/2003 to 05/2004 Finance Manager Company Name － City , State Demonstrated continuous growth and achievements within the automotive industry. Solid business insight with the ability to ascertain needs for customers to increase profits. Tracked and disbursed all loans in a timely manner, communicated full contract disclosures, and accurately controlled paperwork flow. Maintained a strong working relationship with all lenders for four franchises. 02/2002 to 10/2002 Finance Manager Company Name － City , State Developed a strong rapport with customers to ensure satisfaction. Identified needs of customers to proactively sell products to meet their needs and exceed Florida quotas. Excellent rapport building, skillful presentation, and effective closing skills. Extensive professional training in the areas of sales, relationship building and leadership. 03/2001 to 02/2002 Finance Manager Company Name － City , State Efficiently analyzed all personal lines of credit to determine acceptability. Provided and/or coordinated full loan service functions for customers. Ability to work productively with all levels of the organization to add value and consistently contribute to the team. 04/2000 to 03/2001 Senior Credit Representative Company Name － City , State Demonstrated strong project management skills through competent management of 26 sales centers' accounts in the Florida Division. Implemented a process improvement system to assist in reconciliations. Prepared customer billing and developed reports weekly for upper management. Education 1999 Bachelors of Business Administrations : Accounting MERCER UNIVERSITY － City , State Accounting Skills automotive, billing, closing, credit, leadership, process improvement, project management, rapport, relationship building, sales Additional Information Personal and professional references available upon request

SALES REPRESENTATIVE; SALES MANAGEMENT Summary I am submitting this resume to you because I am interested in the job opening that you have on the business side of AT&T. My name is James Sauders and I have worked in retail sales in some form since I was 14 years old and the last six and a half of those years have been spent working for AT&T in retail. I'm a hard working, loyal and energetic manager and top-rated sales associate with more than 8 years of leading dynamic sales teams in fast-paced markets. I'm always early and if doing the job correctly means traveling to meet individual customers based on their time constraints, then working late is what I'll do. I don't quit until the job is done and I know customer service will be my number one priority along with hitting my goals. I know that I would be an excellent fit for this position and a reliable source of success for your team. Thank you for taking the time to review my information. Highlights I have had multiple sales representatives promoted directly from my sales team based on my ability to translate my sales knowledge into positive results for them I have been consistently at the top of any sales team I've ever been on While a manager for a technology company I helped us hit 14 straight months of us being in the top 10 stores in the nation out of over 600. Was given a customer service experience award as a sales rep for being over our customer satisfaction goals with AT&T I've been given multiple awards for my sales results through various companies Was selected as 1 out of only 10 total freshman allowed into student government my first year at the University of Louisville Selected to represent my high school as a member of West KY Teen Leadership Group Intelligent, self-starter, motivated, a "think outside the box" problem solver, extremely competent in sales & sales management, positive and self sufficient Was selected as number one business student out of 350 students in my graduating class in high school Was president of both the Student Bank and chapter of FBLA at my high school and a regional FBLA officer Selected Mr. Future Business Leader of America regionally in 2001 Given full academic scholarship to the University of Louisville I was selected for the first year of the Retail Manager Development Program with AT&T, and one of only a handful of managers chosen for it Was invited to attend Nation Young Leaders Conference as a senior in high school Was invited to first ever Global Young Leaders Conference in Australia Selected as 1 of 5 attendees out of over 350 to represent group for Mock United Nations Assembly Experience October 2009 to Current Company Name City , State Sales Representative; Sales Management As a sales representative I was responsible for hitting various sales targets and was ranked number one in my store for the entire, but only year I was a sales rep. Lead in wired sales, feature & accessory sales and customer service scores Won an award for being over goal for customer service scores for the year. Within three months of being hired I was asked to assist in training new sales reps. May 2007 to March 2008 Company Name City , State Airman/Cryptologic Linguist As an Airman I was selected out of 52 squad mates to run time scheduling/management/instruction over our entry control procedures Was selected as Dorm Leader for my flight Was picked to handle sensitive data transfers/processing information out of over 500 Airman Was trained in foreign linguistics in both Arabic and Russian before being honorably/medically discharged June 2004 to May 2007 Company Name City , State Technology Sales Rep/Technology Sales Lead/Technology Sales Manager As an employee of Circuit City I worked my way up from entry level sales rep to tech sales lead and then tech sales management Consistently leader in both hitting sales targets, hitting customer service based results and extended warranty sales Responsibilities included leading knowledge of our products, building value with customers to uncover their needs and sell to our products and services, signing them up for extended warranties as well as installation services, continuing to do these things as tech lead and then tech manager as well as driving my reps to hit those same goals Assisted in hitting over 14 months straight of being in top ten of company for customer service results Awarded sales associate of the month over 6 times in the same year, then selected as over sales leader/team player for the year Education 2005 University of Louisville City , State , United States Bachelor of Science : Double Major in Political Science/History Attended the University of Louisville on full academic scholarship Currently enrolled towards a degree in Organizational Leadership & Learning, with a specialty in leading/training Plan on moving to MBA/HR Degree after graduation Military Experience May 2007 to March 2008 Company Name City , State Airman; United States Air Force Used time in service to develop leadership & organizational skills Developed a habit of exceeding/leading in a position by always learning about the skills/responsibilities of the person above me and the person below me in order to keep continuity/consistency in results/duties should we lose a team member Led & trained other members/airmen in multiple areas Was tested and selected for proficiency in foreign languages

GENERAL ACCOUNTANT Summary Team-oriented accountant, successful at managing multiple projects and consistently meeting deadlines under Budget forecasting Excellent managerial techniques Account reconciliation Strong organizational skills Cash Management Proficient in QuickBooks, Intacct, Financial statement reporting Excel, Word Experience 01/2016 to 11/2016 General Accountant Treasury Manager Comply365 * Beloit, WI Manage accounting operations including AP, AR, and Payroll/Benefits Assist with monthly/year-end close and annual audit Cash Management-produce cash forecast and manage cash flow Assist the CFO with the production of monthly financials, management reports, and board packages. Maintain confidential information Prepare monthly and annual expense forecasts Analyze costs and revenues to project future trends Prepare and maintain Cap Table. Staff Accountant Company Name － City , State Comply365 * Beloit, WI AR-Prepared Client Invoices and researched and resolved collections and billing disputes AP-Processed Invoices and researched and resolved billing and invoice issues Reconciled all bank and credit card accounts. Processed payroll, electronic deposits and employee pay adjustments. Reduced time and costs and increased efficiency by introducing new accounting procedures and software. Conducted month-end balance sheet reviews and reconciled any variances. Education Bachelor of Science : Accounting Upper Iowa University － City , State Accounting Bachelor of Science : Business Administration University of Illinois Business Administration Champaign/Urbana, IL 2015-16 Director of Finance - Hononegah Youth Soccer Association Skills accounting, AP, AR, balance sheet, Benefits, billing, cash flow, Cash Management, credit, Client, Finance, financials, Director, Payroll, year-end

AUDIO/VISUAL TECHNICIAN Summary Proficient in the configuration and operation of DAWs and software such as Pro Tools, Logic Pro, Melodyne, Autotune, Traktor, Serato, Sibelius Capable of operating API Vision, AWS 900, AMEK 9098i, and SSL Duality consoles Advanced understanding of sound systems and their configurations I.E PA systems to Car Stereo Knowledge in recording and creating sounds effects as well as putting sound to picture Education 2014 Bachelor of Science : Recording Arts Full Sail University － City , State 2012 Associates of Science and Arts : Music Northwestern Michigan College － City , State Experience 04/2017 to Current Audio/Visual Technician Company Name － City , State Installation of high-end home audio and video solutions. Knowledge of audio/video signal flow and control systems for home networks. 06/2014 to 03/2017 Tow Truck Driver and Shop Hand Company Name － City , State Specialized in servicing brakes and fuel systems. Ordered accurate amounts of parts and supplies to maintain necessary inventory. Transported customers to and from the shop for the customer service program. Removed and replaced tires, shocks, struts and brakes. 10/2012 to 05/2014 Promoter and Event Coordinator Company Name － City , State Promoter and Event Coordinator for night club venue showcasing electronic music Resident DJ and stage hand 06/2010 to 08/2010 Internship Company Name － City , State Responsible for editing and mixing pre-recorded programming Understands proper broadcast etiquette and basic workflow of operating on-air programming Training Session Recording – Full Sail University Proficient in pre-production and setup for sessions Responsibilities included mic placement for drum kit, vocal setups, cue mixes, and signal routing ​​ Music Production and Arrangement – Full Sail University Exercised skills involving production of music and songwriting Skilled in proper remix techniques  ​​ Show Production – Full Sail University Acquired basic understanding of show production systems such as stage set-up/strike, wiring speaker systems, and routing audio to/from console or stage Gained experience on Midas Vienna and Verona consoles, as well as the SC48 Venue console Understands proper safety procedures when working at events and with equipment ​​  FSEDM – School Electronic Music Production/DJ Club Established working relationships with local promoters and local club owners to provide outlets for our DJs to gain live experience Expanded skills in DJing​​

SENIOR MARKETING AUTOMATION CONSULTANT Summary I am a passionate and technically-skilled marketing automation consultant, committed to building trusted relationships with clients, vendors, colleagues, and people who dream big. My mission is to empower modern marketers and organizations to achieve success, innovation, and business value through marketing automation and technology. My background includes a unique and diverse mix of experience in both corporate and independent/small business settings, creating a well-rounded and distinct blend of strengths including creative, strategic, analytical, optimization/process, communication, and hands-on production. Highlights Digital marketing Systems integration Database management Complex problem solving? Cross-functional collaboration Innovative? Enthusiastic team player Strong written and verbal communicator Detail-oriented Passionate Experience Senior Marketing Automation Consultant 09/2014 to Current Company Name City , State Focused on delivering Best Practices, Product Education and Configuration to marketing and sales organizations to ensure that their investment in marketing technology is maximized. Provide advisory and support to a variety of organizations including PwC, Vision Service Plan, TD Ameritrade, Tyco, and Parker Hannifin. Responsibilities include: Evaluate client needs and develop strategic marketing automation roadmap and solutions that fit business requirements Implement marketing technologies with Eloqua including: On24, CVENT, Citrix, WebEx, Salesforce, Siebel, Oracle Sales Cloud, Twitter, Relationship ONE and other various 3rd party systems Develop custom subscription management centers to support global business requirements Build custom Insight reports to perform greater analysis of Eloqua data Develop automation testing efforts for Eloqua, Salesforce, and other integrated technology platforms Design and build complex programs and solutions within Program Builder for managing data cleansing, contact duplication, API data imports, lead routing systems, lead scoring programs,  and subscription management Define and implement QA Processes, procedures, workflows, and develop documentation for internal sharing Build complex multi-step campaigns and marketing assets including: Custom Data Objects, dynamic content, emails, and segmentation Develop testing strategy for continuous improvement and optimization Provide marketing technology best practices, advisory and training to Marketing and Sales organizations Marketing Automation Manager 10/2011 to 09/2014 Company Name City , State Contributed to the growth and development of Integrated Marketing programs and initiatives as sole Power User for the Eloqua platform. Led the planning, design and execution of marketing automation programs and projects for continuous improvement while driving sales and marketing effectiveness throughout the funnel. Responsibilities include: Day-to-day management of the Eloqua platform including Salesforce integration and lead management programs Develop and implement process improvements and workflows to improve efficiency Collaborate with cross functional teams to develop, execute and test marketing campaigns/assets Implement and promote email best practices including A/B Testing, segmentation, dynamic content and data cleansing to increase email and campaign engagement Support web development team with web content auditing and asset management Ownership of email marketing analytics and reporting including: Report creation, monitoring Database health, tracking effectiveness and efficiency across all campaigns, and hosting regular sessions to update stakeholders on campaign performance against KPI's and best practices Assist with implementation and training of new marketing technologies and services Marketing Programs and Events Intern 05/2006 to 10/2011 Company Name City , State Responsible for setting the direction and overseeing successful execution of Marketing strategy, member programs and events. Responsibilities include: Develop programs focused on community outreach, parent and member communications, student registrations, member recruitment, training events, and staff/facility management Areas of project management include: budgeting, scheduling, vendor and venue due diligence, contract negotiations, catering selection,and entertainment and décor Responsible for contracts management and driving membership, including account renewals and program sales; Increased year over year membership contracts by 30% Support accounting department where responsibilities include monthly invoicing, updating account receivables in billing system, and expense balancing; Increased on-time payment rates by 60% Education Modern Marketing Luminary Certification : 5 Tenets of Modern Marketing 2015 Oracle Marketing Cloud Academy City , State , United States B2B Oracle Eloqua Masters : Marketing Automation 2013 Eloqua University City , State , United States Bachelor of Arts : Communication Studies 2011 San Francisco State University City , State , United States Accomplishments Markie Awards Judge for Modern Marketing Experience 2015 Expert speaker for Eloqua University Education sessions during Modern Marketing Experience 2015 Fourth Princess titleholder in the 2014 Miss Chinatown U.S.A. Pageant Achieved Black Sash ranking in Shaolin Kung Fu by recommendation of the Yee's Martial Arts Examining Committee, 2010 Skills Advanced Eloqua product knowledge and experience Strong working knowledge in Salesforce.com implementation In depth knowledge in project planning and leading marketing automation teams and projects from ground zero Expertise in developing guidelines, best practices, and training in automation tools Very strong in managing system integration projects with third party vendors Instrumental in managing multiple projects simultaneously Excellent communication, analytical, and problem solving skills with proven ability to interact well with end users, peers, and senior management Affinity for logic and working independently; Proactive, self-sufficient, and self-motivated

CHEF Career Overview Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Inventory control familiarity Customer service expert Accomplishments Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Work Experience Company Name September 2013 to January 2016 Chef City , State Responsible for the preparation of 2 daily snacks and lunch for 150 children. Required to create a balanced menu along with catering to child specific medical and religious restrictions. Continuously maintained above par menu and stayed within an established budget. Highly organized, time sensitive and creative. Company Name August 2005 to Current Sales Associate City , State Assisting Customers in the purchases. POP inputting. Creating an overall experience to create returning customer base. Customer service, product knowledge and computer skills. Company Name May 2003 to April 2005 Assistant Food and Beverage Manager City , State Worked a liaison between membership and management to ensure all requirement where meet for a satisfying experience at a golf/tennis/pool facility. Was continuously asked to manage private and company events due to hard work and commitment to excellence. Ordered beverages to maintain sufficient stock, scheduled staff, and excellent customer service. Educational Background MCLA 1984 Bachelors : Business City , State GPA: Summa Cum Laude Business Summa Cum Laude Skills

MANAGER AND EXECUTIVE CHEF Profile Results oriented manager who thrives in fast-paced, competitive environments is seeking position offering opportunities for new professional and personal challenge. Self starter with a positive, can-do attitude who is driven to learn and succeed. Areas of Expertise Inventory control Expense control Supervision and training Strong presentation skills Sound judgment Computer-savvy Process improvement Team building Staff motivator Business recovery and sustainability Conflict resolution Media marketing Cost reduction Budget allocation Diverse management experience Natural leadership Staff training Supervision and training Skilled negotiator Calm under pressure Complex problem solving Inventory control Adaptable Exceptional time management skills Operations Start up Performance evaluations Employee Scheduling Professional Experience Manager and Executive Chef October 2014 to Current Company Name － City , State Continually monitor all Rochester University Fraternity house kitchens and take appropriate action to ensure food quality, service standards, policies, and sanitation standards are consistently met. Assign tasks and oversee the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Performed kitchen walk-throughs to gauge timeliness, performance and excellent service quality. Monitor budgets of all Rochester University Chefs on campus Manage and approve all inventories and budgets related to all culinary areas on campus Manage, plan, and oversee all culinary campus events Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Designated by Rochester University to be primary competitor to represent Rochester University in all culinary competitions Sous Chef October 2013 to June 2014 Company Name － City , State Approved procurement requests for banquet products Managed and updated day to day database of personal and existing recipes Budgeted food orders and products to maximize company profitability Maintained standards and responsible for all kitchen operations, banquet events and buffet lines Responsible for daily set up of all stations General Manager/Executive Chef September 2012 to October 2013 Company Name － City , State Advanced 30 year family owned non- profitable restaurant to lucrative, thriving business now known as "Local's Favorite" Personally acknowledged in the local Sun News, Myrtle Beach Tourist magazine, culinary and tourist websites as "Top 100 Myrtle Beach Chefs" in over 3,000 existing restaurants Designed, created, and implemented new restaurant and catering menus consisting of self-created recipes Scheduled and managed all catering events Reviewed and approved all food and beverage billing invoices and expense reports Monitored, budgeted inventory and expenses Managed day-to-day tactical and long-term strategic activities Scheduled and directed staff to maximize productivity Identified key growth opportunities through implementation of promotional events Hired and trained staff of over 20 for food and beverage preparation and approved payroll Reduced total operating costs while utilizing online tools such as Quicken Coached and mentored 25 employees and staff members by offering constructive feedback and taking interest in their career growth Chef De Cuisine and Sous Chef December 2010 to September 2012 Company Name － City , State Successfully and simultaneously worked with Owner and Executive Chef Ernest Bledsoe to successfully manage both restaurants Recruited and hired 20 new staff for each restaurant Inventoried, compiled and maintained records of food use and expenditures Ensured minimal product shrinkage and secondary use of products to avoid waste Managed food and produce receiving process with 100% accuracy. Led and motivated all restaurant personnel to be successful Trained new staff on cleaning and preparing various foods for cooking and serving Created special menu items and event menus Planned and prepared food for parties, holiday meals, special functions, and other social events Instructed other cooks in the preparation, cooking, garnishing, and presentation of food Sous Chef April 2010 to December 2010 Company Name － City , State Performed in a high volume kitchen under Executive Chef Frank Lee Supervised, coached and trained kitchen personnel, prep cooks and line cooks in the preparation, cooking, garnishing, and presentation of food. Executed various kitchen stations including meat, fish, grilling and saute while preparing fine dishes and special diet entrees Often switched between positions as Sous Chef to any other necessary Chef position mid shift to support changing needs of kitchen and staff Supervised and coordinated activities of cooks and workers engaged in food preparation Placed daily food orders Kitchen Manager July 2008 to April 2010 Company Name － City , State Scheduled kitchen and service staff Monitored safety, sanitation, and food preparation Inventoried food, supplies, liquor, beer and wine on daily basis Revised and organized kitchen procedures to optimize work flow Internship for Associate Degree in Culinary Arts January 2008 to June 2008 Company Name － City , State Skilled and proficient at all stations including prepping, sautéing, grilling before end of internship Served an average cover count of 300+ per night Obtained firsthand experience with international, European, and French Cuisine Interned during the 5th year of winning Charlotte Restaurant of the Year Education Associate Degree : Applied Food Science and Culinary Arts/Food and Beverage Management , May 2008 Johnson & Wales University － City , State , GPA 3.4 GPA: GPA: 3.4 Certification : Food Safety and Sanitation , 2008 Johnson and Wales － City , State Certification : National Beverage Service and Bartending , 2008 Johnson and Wales － City , State Affiliations Future Business Leaders of America Scholarship Federal Work Study Program Award Johnson and Wales Achievement Scholarship Skills Budgeting, Multi-Business Operations Management, New Business Development, Profit Generation, Food Safety, Quality Management, Customer Relations, Vendor Negotiations, Vendor Partnerships, Time and Resource Optimization, Inventory Control and Management, Weekly Payroll, Policies, Safety, Work Flow

FITNESS INSTRUCTOR Professional Summary Dynamic, entrepreneurial sales executive with a record of achievement and success driving sales growth in highly competitive markets. Solid background securing key clients and increasing product distribution to grow market share. Steadfast in building new business, securing customer loyalty, and developing strong relationships with external business partners. Well organized with a track record that demonstrates self-motivation, creativity and the initiative to achieve both personal and corporate goals. Skills Sales Management Account Management Program Management Client Relationships Product Marketing Customer Retention Distribution Strategies Team Leadership Wine & Spirits/Beverage Industry Experience Fitness Instructor , 02/2013 to Current Company Name – City , State Teach energetic workouts that are challenging and motivating, yet safe. Provide students individualized hands-on adjustment throughout class. Address each student by name during class and cultivate long term relationships. Organized the 2014 Fitness Kick-off Challenge in which local vendors provided educational seminars/products to inspire a commitment to a healthier lifestyle. Assist clients of all ages and fitness levels in improving health and wellness. Owner , 01/2011 to Current Company Name – City , State Founder of a stand up paddle board business consisting of retail sales, rentals and lessons. Hands on involvement from lease contract negotiations to build-out, to website development and marketing strategy. On site management of all daily operations as well as recruiting, hiring and training staff. Responsible for all aspects of business including inventory management, product education, payroll, and social media outreach. Organized corporate outings and charity fundraisers. Became the first and only Austin stand up paddle board company to offer online reservations for clients. Achieved an overall 5 star rating on YELP within the first year of business. The company is closing October 31, 2014. Central Regional Manager , 10/2008 to 03/2011 Company Name – City , State Successfully executed sales and managed an eight state region consisting of two distributors/brokers, with a combined total sales of approximately $2.7 million. Developed and implemented a promotional calendar for regional locations of national food stores. Collaborated with corporate buyers on private label product development and program management. Worked as a team with distributor management and staff to educate and develop programs for increasing product knowledge, market presence and sales. Monthly conference calls with broker principals to review performance, goals and opportunities. Conducted educational tea classes for retail sales partners as well as consumers. Fine Wine Specialist , 2008 to 2008 Company Name – City , State Developed relationships with on/off premise accounts to identify opportunities for product placement. Conducted wait staff training seminars and designed wine by the glass programs to support the Diamond portfolio. Assisted with inventory management and stock rotation. Set shelf space, cold box and built displays to support supplier promotions and incentive programs. Demonstrated sales abilities through successful presentation and promotion of new and existing products and the expansion of business. Met or exceeded assigned monthly quotas and placement objectives. Western Regional Sales Manager , 2005 to 2008 Company Name – City , State Proficiently managed sales in a six state region comprised of eight different distributors/brokers, with combined total sales of approximately $1million. Interfaced directly with buyers, distributor management, sales representatives and marketing associates located throughout the territory. Conducted regular reviews with distributor management to ensure consistent performance to goal. Attended distributor sales meetings to present and educate representatives on new and existing products. Designed and implemented various sales incentives with a focus on elevating performance. Provided product training and promotional strategies to sales representatives and restaurant and retail staff. Developed Excel program to track monthly performance to goal.Increased overall sales in region by 9.5%. California Area Sales Manager , 2002 to 2004 Company Name – City , State Interfaced with key on/off-premise accounts, working in partnership with the distributor sales force to promote brand building and line expansion of existing brands within the portfolio. Conducted trade and public tastings, special promotions and wine maker dinners. Achieved growth in 13 focus brands resulting in a 24% increase in sales. Wine Steward/Educator , 2001 to 2002 Company Name – City , State Instrumental in developing and implementing the bi-monthly wine class for consumers. Created content and format of class material and presented it in a manner that was informative yet fun. As head of the wine department, responsible for driving sales, monthly promotions and all merchandising. Operated in a management capacity when opening or closing the store. Managed staff, reconciled all bank transactions, generated reports and ensured the store was properly stocked and detailed. Provided assistance to customers with wine selections and food/wine pairing, made product recommendations and developed rapport to promote customer loyalty and repeat business. Wine Educator , 2000 to 2001 Company Name – City , State Responsible for daily operation of the Terrace Wine Bar at the Golden Vine Winery, hosted by Robert Mondavi at Disney's California Adventure. Conducted guided wine tastings for guests and educational seminars and tastings for the restaurant staff. Product Marketing Manager , 1995 to 1998 Company Name – City , State Memory Products Buyer , 1988 to 1991 Company Name – City , State Additional purchasing experience with two high-technology firms in Austin, TX,. Education High School Diploma : University of Texas - City , State Communications Volunteering Blue Dog Rescue Best Friends Animal Sanctuary Certifications 2013 Certified Bar Method Fitness Instructor, 2012 Certified Power Yoga and Yoga Sculpt Instructor, 2002 Court of Masters Sommelier -Level One Certification

DIGITAL ADVERTISING CONSULTANT Experience Digital Advertising Consultant , 07/2013 to 12/2017 Company Name – City , State Responsible for negotiation and execution of programmatic and direct buys and handle the day- to-day campaign operations across multiple DSPs and other partners. Responsible for accessing company's digital strategy and recommend tactics to achieve platform efficiencies and brand awareness. Develop performance KPI Expectations for company's strategic objectives. Executed A/B testing for client strategy to report and recommend best performing variables. Promoted and demonstrated the value of Search Engine Marketing (PPC), Display Advertising, Social Media, Mobile Advertising, and website solutions to generate new business within the organization's niche market. Analyzed and implemented various digital marketing tools to develop well-rounded strategy for the organization. Maintained all ad campaigns and ensured appropriate reports and delivery rates. Worked with web development team to implement tracking pixels. Be the main point of entry for all internal and external tracking pixel placements. Sales Engineer , 03/2008 to 04/2010 Company Name – City , State Provided pre-sales technical assistance and on-line product education of SaaS ad serving management software AdJuggler. Created and presented training courses on relevant and proper ad operations workflow for 80+ publisher and marketer clients in the B2B and B2C business. Implemented direct, programmatic, and remnant campaigns using several DSPs, created QA processes, and solved delivery and discrepancy issues. Implemented 1st and 3rd party creative assets for campaign including: static images, JavaScript tags, HTML tags, Flash files, Videos, Text links and E-mail Newsletters. Supported ad fulfillment operations including daily reporting, media plan maintenance, contract management, client support, and client media plan implementation. Prepared technical presentations to effectively communicated AdJuggler's value proposition within a highly competitive ad serving platforms market. Coordinated the design, development, and maintenance of specialized Ad-Serving platform software tailored to client's strategy and workflow. Evaluated, tested and integrated vendor partners for data targeting, verification, and maintenance. Each vendor was evaluated on features, service, price, and other metrics to determine integration suitability with AdJuggler Ad Server Platform. Worked with 3rd party rich media and video platforms (Vindico, MediaMind, Pointroll, EyeWonder, Brightcove) regarding tracking requirements and implementation. In addition to maintaining vendor relationships to facilitate efficient integration of 3rd party media assets with AdJuggler Ad Server. Provided on-going training and support for members of the sales team, including client on- boarding, Request For Proposal and Insertion Order. Provided customer training and implementation assistance on online ad serving and management software. Worked with clients to define campaign requirements, including KPI and performance benchmarks to ensure satisfactory ROI. Maintained product road maps and feature specifications in addition to managing product releases timelines of major product builds and custom development requests. Drive operational efficiency through the design, creation, and maintenance of an extensive technical documentation and reference material regarding AdJuggler Ad Server platform as well as ad operations processes. Produced In-platform contextual instructional video modules for the AdJuggler Ad Server platform. Solicited and incorporate feedback from Beta User and Clients of the Ad Server Platform to improve workflow with the UI/UX design of the Ad Server. Client Data Analyst , 06/2007 to 03/2008 Company Name – City , State Provided on-line customer support for leading software's, RoboForm Pro, RoboForm2Go and Goodsync, through web based customer support application. Assisted Customers with downloading, activation, and technical issues via telephone. Handled organization computerized shipping and receiving of goods. Performed verification of on-line purchase, authentication of credit card as well as other payment methods. Education Bachelors of Science : Computer Science Eastern Shore , May 2007 University of Maryland Computer Science Eastern Shore Summary 7+ years of experience in strategic planning, programmatic advertising, campaign management, performance optimization, and inventory forecasting. Experience in programmatic advertising with proficiency in ad serving, DSP, SSP, DMP, Ad Exchange, and Ad Network platforms. Experience in leveraging all facets of advertising operations including but not limited to campaign management, advertising application management and detailed campaign analysis. Proficient in the use of various reporting tools and advertising platforms. Extremely passionate and knowledgeable about digital media. Highlights DoubleClick (DFP-Certified, DCM & DBM) as well as an understanding of programmatic advertising delivery processes, including but not limited to Ad Exchanges, Demand and Supply Side platforms, RTB, and prevailing industry standards (VAST, VPAID, MRAID, IAB etc.) · Applications: Proficient in Basic SQL, JavaScript, and HTML5/CSS Skills Ad, Advertising, B2B, Basic, competitive, contract management, credit, CSS, client, Clients, customer support, client support, DBM, delivery, E-mail, features, Flash, UX, HTML, HTML5, JavaScript, managing, marketing, market, media plan, publisher, negotiation, Newsletters, presentations, processes, Proposal, QA, receiving, reporting, sales, Servers, shipping, SQL, strategy, strategic, technical assistance, technical documentation, telephone, video, web development, website, workflow

REALTOR Professional Summary Motivated real estate professional with 16 years of experience. Versed in all aspects of real estate, time management, negotiation, conflict resolution, property management, asset and portfolio management and administrative functions. Core Qualifications UT Real Estate License Accredited Buyer Representative REO and Foreclosures Traditional Real Estate Short Sales Asset Management Title and Escrow Leadership Conflict Management Negotiation Experience 10/1999 to Current Realtor Company Name － City , State Manage the entire process of selling real estate. Minimized losses on foreclosures through analysis, management, marketing and liquidation of real estate owned properties by clients and investors. Evaluated economics of the property (including BPO and appraisal analysis) for month-end figures and the best marketing disposition plans. Prepare listings, sales contracts, counter-offers for negotiation with the banks Negotiated seller's deficiencies to be waived with financial institutions and other's who had a vested monetary interest in the property. Provided marketing direction to brokers and monitored the performance of outside agents. Evaluate preforeclosure BPOs and appraisals to assist in bidding and buydown analysis. Communicate with clients to understand their property needs and preferences. Negotiate contracts on behalf of clients. Ensure that the legal formalities are completed prior to closing dates 04/2014 to 12/2015 In-House Realtor Company Name － City , State Buyer's Agent for Restore Utah Successfully negotiated and closed 55 MLS transactions during my one year contract. Identified long term value in properties. Prepared documents such as representation contracts, purchase contracts and estimated settlement statements. Evaluated properties, established values, and developed marketing strategies that maximized sales proceeds & reduce marketing time. Monitored multiple databases to keep track of all company inventory. 07/2007 to 06/2011 Sr. REO Asset Manager Company Name － City , State Effectively managed the marketing of REO assets according to a specific time lines while focusing on lowering loss severity. Monitored the eviction process & negotiated cash-for-keys with occupants. Evaluated properties, established values, and developed marketing strategies that maximized sales proceeds & reduce marketing time. Supervised brokers to ensure that properties were being marketed according to client standards. Managed third party vendors and obtained bids, overseeing repairs and maintaining properties. Negotiated contracts based on the best interests of clients. Met all monthly and quarterly sales goals. 02/2005 to 08/2006 Tax Research Analyst Company Name － City , State Produced tax reports for builders and title companies. Extensive file management and maintenance. Performed tax research including the research of all 1915 and 1972 Act Bonds including Mello-Roos tax assessments for the state of California Delivered tax reports on time per clients and customer time constraints. 05/2003 to 11/2003 Licensed Title and Escrow Officer Company Name － City , State Actively communicated and assisted realtors, mortgage bankers, and loan officers with real estate transactions of all types. Maintained connections with sellers and buyers, financial institutions, homeowner's associations and other institutions that had vested interest in the properties. Prorated fees such as real property taxes, per the contract, and prepared the settlement statements and loan documents. Reviewed documents ensuring all conditions and legal requirements were fulfilled. Coordinated in-house and outside closings. 08/1999 to 05/2003 Realtor / BPO Specialist / Accredited Buyer's Specialist Company Name － City , State Negotiated, facilitated and managed real estate transactions. Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area. Developed and maintained a list of properties suited to different needs and budgets. Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations. Negotiated contracts on behalf of clients. Guided clients from beginning to end of the home buying process in choosing the right property. Extensive file management and document imaging. Performed all property evaluations for banks, relocation and asset management companies. Education 2003 Escrow License : Title and Escrow DW Moore － City , State 1999 Real Estate License : Real Estate Stringham Real Estate School － City , State Professional Affiliations National Association of Realtors Utah Association of Realtors Skills Asset Management, Administrative, Client Relations, Computer Proficient, Conflict Management, Contract Negotiation, Digital Photography, File Management, Marketing, Microsoft Office, Organizational Skills, Problem Solving, Property Management, Real Estate and Tax Research, Sales Software: Sales Force, Social Media

SOHO PROPERTIES, SUMMER ANALYST Areas of Expertise Microsoft Excel - financial modeling, PowerPoint, and Word Fluent in four Indian languages - Hindi, Tamil, Telugu and Kannada Tennis Won multiple state and national titles as a junior and consistently ranked Top 10 in India Work Experience Soho Properties, Summer Analyst Company Name － City , State Manhattan based Development firm Performed multiple feasibility analyses for potential residential and hotel development projects Evaluated terms and covenants of equity and debt partnership proposals to supplement analyses Faciliated in restructuring partnerships to accommodate LP's in a $300M Times Sq. hotel project Identified a suitable component of debt financing by comparing EB-5 to mezzanine debt Prepared agendas, scheduled and managed executive committee meetings for ongoing projects Massey Knakal, Capital Services Intern; Brooklyn, New York NYC's #1 Building Sales Firm" Worked alongside the Director of Capital Services for all aspects of finance operations including origination, underwriting and execution for both acquisitions and refinancings Restructured a $33M cross-collaterized loan secured by a 7 building mixed-use portfolio Performed market analyses which consisted of evaluating current and past demographic data, market trends and comparables, used to support assumptions Created offering memorandums for lenders. Strategy Analyst Company Name － City Middle market and luxury real estate development firm. Performed a market analysis on the single-family second home market in Chennai and identified emerging trends which was the basis for a major strategy shift in the firm. Computed detailed deal-by-deal analyses consisting of development cost matrices, and sales price sensitivity tables, concluding with IRR and ROE figures for new deals. Assisted Managing Principal in executing the strategy shift, focusing on single-family beach villas in the emerging East Coast Road submarket. Consultant Company Name － City Boutique real estate office, specializing in advisory and brokerage Founded the company as a sole proprietor upon graduating college Conducted feasibility studies and due diligence to advise developers in emerging submarkets Collaborated with CEO of Australian company Mii-Homes on establishing a new factory Secured suitable homes and office space for several multinational companies and consulates Appointed as the primary real estate consultants for Korean Trade center Hired with exclusivity to sell residential properties worth over $22M USD Family Office, Asset Manager; Chennai, India Core Real Estate Portfolio consisting of Office, Multi- Family and Single Family assets worth $70M Determined pricing and strategy based on market conditions and required returns Provided operations reports to principals on a quarterly basis Negotiated management contracts with property managers Successfully negotiated the renewal of a high profile lease with the German Consulate. Education M.S : Real Estate, Finance and Investments INTERESTS New York University － City , State GPA: GPA: 3.75 Real Estate, Finance and Investments GPA: 3.75 B.A : Economics Hawaii Pacific University － City , State GPA: GPA: 3.40 GPA: 3.86 Deans' List Economics GPA: 3.40 GPA: 3.86 Deans' List Pendleton School IMG Nick Bollettieri Tennis Academy － City , State GPA: GPA: 3.60 GPA: 3.60 New York University (Stern School of Business ) － City , State Private Equity Finance Accomplishments Awarded the 100% Effort award at Nick Bollettieri Tennis Academy Recruited by #5 Hawaii Pacific University Competed professionally in the international men's circuit Dec '15 May '11 May '07 Jun '14 - Aug '14 Jan '14 - Jun '14 May '12- Jul '12 Jul '11 - Aug '13 Jun '11 -Aug '13. Interests Member of NYU Global Real Estate Club, Stern Real Estate Club, Graduate Finance Association, Stern Private Equity Club, Stern Investment Management and Research Society Community Service Participated in fundraiser with Martina Navratilova to raise money for AIDS in Zimbabwe Volunteer at SMILE; assist and serve the economically backward in healthcare needs Skills acquisitions, contracts, due diligence, Equity, feasibility studies, Finance, financing, financial modeling, German, Hindi, Korean, languages, Director, Managing, market analysis, market, meetings, Microsoft Excel, Office, PowerPoint, Word, pricing, proposals, Real Estate, Sales, strategy, tables Additional Information NYU Clubs Member of NYU Global Real Estate Club, Stern Real Estate Club, Graduate Finance Association, Stern Private Equity Club, Stern Investment Management and Research Society Community Service Participated in fundraiser with Martina Navratilova to raise money for AIDS in Zimbabwe Volunteer at SMILE; assist and serve the economically backward in healthcare needs

FITNESS CONSULTANT Experience 09/2013 to 03/2014 Fitness Consultant Company Name － City , State Conducted tours, and gave wellness advice to help every person change their lives. Also, did outside marketing to help drive in business and conducted calls to prospective members. 08/2012 to 05/2013 DAEP/Special Education/Coach Company Name － City , State Taught in the DAEP (Disciplinary Alternative Educational Program) Also worked in the Special Education wings in the Middle and Elementary schools with Autism and Down Syndrome children, also coached Football, Basketball, and conducted the Strength and Conditioning programs for Middle school and high school athletes. 08/2009 to 05/2012 PE/Special Education/Coach Company Name － City , State Taught three PE classes in the Middle School and also taught in the Content Mastery programs to help children with disabilities. Also worked with the Special Educational settings in the Elementary and high school levels and also coached Football, Basketball, Baseball, and Track & Field throughout various teams and levels in the Athletic Department. 07/2014 to Current Sales Company Name － City , State Helped grow the business from the inside out. Maintained detailed records of jobs and potential clients. Maintained client relations and work. ​ Education and Training May 2009 Parks and Recreation Management SOUTHWESTERN OKLAHOMA STATE UNIVERSITY － City , State Parks and Recreation Management Criminal Justice Blinn College － City , State Member of the football and baseball teams President of SAAC Member of the Student Council. Crimianl Justice Texas A&M University-Commerce － City , State Member of the football team Vice President of SAAC Memeber of Student Council ​ Additional Information CDL Drivers License THSCA Member CPI member Activities and Honors Member of the Bulldogs Baseball Team. (2007-09) Special Olympics Coordinator (Western Oklahoma) Member of TKE Fraternity. Tau Kappa Epsilon Vice President Vice President of The Student Athlete Advisory Committee (SAAC) TEXAS A&M UNIVERSITY-COMMERCE - COMMERCE, TX Member of the Lions Football Team President of the Student Athlete Advisory Committee (SAAC) Special Olympics Coach Member of the Criminal Law Club BLINN COLLEGE - BRENHAM, TX Member of the Buccaneers Football and Baseball Teams. Special Olympics Coach Mentor to younger kids through a Big Brother Program. Sponsored by schools in the area. Additional Skills CPR/AED Certified CPI Certified (Crisis Prevention Intervention) THSCA Member (Texas High School Coaches Association)

ADMINISTRATIVE ASSISTANT Summary Experienced Administrative Assistant with extensive background providing support to college Dean of Student Success, Associate Vice President of Student Affairs and Vice President of Student Affairs. Technically proficient, with experience in using wide range of computer software and systems. Provided support and counsel on projects requiring confidentiality, independent thinking, and competence. Processed budgetary issues, employee records. Triaged and managed student needs. Assisted in college wide committees and projects. Core Qualifications Microsoft Office Suite Datatel Power Campus BlackBoard Student Affairs Record System (SARS) ImageNow Siemens (Call Center Software) Professional Experience 07/2013 to Current ADMINISTRATIVE ASSISTANT Company Name － City , State Responsible for administrative support functions for division Dean. Maintain schedule and coordinate plans for meetings, including logistical, catering and technical needs. Provide support services for department faculty. Supervision/Management Provide oversight for the federal student worker. Process and approve payroll for staff and student worker. Budgetary Support Maintain budget for School of Education Undergraduate and Graduate programs. Process requisitions and purchase orders for all School of Education budget lines. Maintain accurate accounting records. Track and manage travel plans and budget. 01/2005 to 01/2011 ADMINISTRATIVE ASSISTANT Company Name － City , State Provide administrative support to the Dean of Student Success and Vice President of Student Affairs. In this capacity, responsible for: Administrative Support Responsible for administrative support functions for senior level college administrator. Coordinate and prepare all files for discipline and judiciary level actions for both the student and the Judicial Hearing Board. Maintain schedule and coordinate plans for meetings, including logistical, catering and technical needs. Develop metrics on student servicing levels. Provide support services for a professional staff of forty, maintaining balance between student appointments and their academic and college-wide responsibilities in faculty union environment. Design report templates for efficiency monitoring of student mentoring book loan program. Monitor Faculty and Cadre hours to ensure budgetary compliance. Supervision/Management Provide oversight for the Student Success Center front desk staff and student workers. Participate in training new staff both professional and support. Assist in creation of front desk service procedures. Train all new front desk staff and oversee student workers. Customer Service Effectively communicate with students, parents, staff and faculty in accordance with FERPA (Family Educational Rights Privacy Act) regulations. Assist with College's call center during peak periods. Train all new employees on SARS scheduling management system. JENNIFER BODEK 2 Budgetary Support Provide support to the management of Student Success Center Operating Budget. Maintain budget for Title III and PECO Minority Male Mentoring Program grant funds as well as other smaller grant funds within Student Affairs. Process requisitions and purchase orders for all Student Affairs budget lines. Maintain accurate accounting records for federal grants. Streamline College's Foundation book loan process to students, resulting in more efficiency. Technology Support SARS Administrator and Super User (scheduling management system) for Student Affairs; act as software systems contact both inside the college and point of contact for benchmarking information. Provide support to all Student Affairs staff on projects requiring use of basic office software. 01/1999 to 01/2004 ADMINISTRATIVE ASSISTANT Company Name － City , State Assisted with all daily functions of a small family-owned sign shop. Learned use of CASmate and CASwin software to perform basic sign design. Assisted with converting all customer information in paper files to business software. Maintained office and sign production supplies. Performed multiple facets of customer service, from point of inquiry to billing. Researched vendors to ensure getting lowest possible costs to maintain competitive pricing. 01/1998 to 01/1999 ADMINISTRATIVE ASSISTANT Company Name － City , State Performed all front desk receptionist operations, including answering phones and scheduling appointments. Organized small office filing system to better match newer insurance reimbursement procedures. Submitted insurance reimbursement forms for office as well as patients. Provided customers with reminder calls for routine check up scheduling. Kept office and waiting area tidy and welcoming to reduce patient tension while waiting. Education and Training Spring 2013 Bachelor of Science : Business Administration Albright College － City , State Business Administration January 2016 Master of Science Fall 2006 Associate of Liberal Studies Montgomery County Community College － City , State mc3.edu, 610-819-2070 Rodney Altemose, EdD, Executive Director, Bucks County Community College, [email protected], 215-258-7700 Ext. 7750 Andrea M. Porter, M.L.A., Registrar, School of Design, University of Pennsylvania, [email protected], 215-898-6210 Montgomery County Community College Completed CQI Training; participated in Technology Block Party. Appointed to committees related to College Hall Renovations for Student Affairs, Institutional Effectiveness and Enrollment Management's One Stop Shop, Auxiliary Services Department, Student Affairs Spirit and multiple Hiring Committees. WRITTEN REFERENCES AVAILABLE UPON REQUEST Steady Moono, EdD, Vice President of West Campus Skills academic, accounting, Administrative Support, Streamline, balance, basic, benchmarking, billing, book, Budget, call center, competitive, Customer Service, filing, forms, funds, grants, Hiring, imaging, insurance, layout design, Director, meetings, Mentoring, Access, Microsoft Office Suite, office, Microsoft Project, Publisher, payroll, peak, pricing, receptionist, scheduling, Siemens, Supervision, answering phones, Visio, WRITTEN

ADMINISTRATIVE MANAGER Professional Summary Highly skilled bilingual (English/Spanish) and motivated professional seeking a suitable position in your esteemed facility. Core Qualifications Report writing Human resource knowledge Professional demeanor Time management ability Ability to prioritize Self-directed Computer proficiency Experience Company Name June 2013 to Current Administrative Manager City , State Answer multiple phone lines Bookkeeping Sending and receiving emails, faxes, copying Managed office inventory and placed new supply orders. Sorting & distributing mail IT &Telecoms Troubleshooting Collections Account Reconciliation. Developed and administered department budgets. Liaised directly with customers to meet needs and maintain satisfaction. Company Name March 2012 to September 2012 Administrative Assistant City , State Answer multiple phone lines Handle daily reports Sending emails,faxing,copying Making outbound calls to customers Ordering office supplies Data entry. Scheduled appointments and maintained master calendar. Updated employee paperwork and records. Company Name March 2011 to July 2011 Front Desk/ Customer Service Rep City , State Arranges for customer travel, hotel reservations, and auto rental. Tracks aircraft arrival and assures prompt line service. Arranges for prompt customer de-briefing by appropriate technical personnel. Dispatch information to line service and pilots. Company Name January 2007 to January 2011 Registrar / Receptionist City , State Answering telephones Register patients Verifying insurances Enter patients information into computer Follow up on unpaid claims within standard billing cycle timeframe File patients document. Education Sanford Brown Institute Medical Assistant City , State CPR Certified Skills Clinical/Administrative Skills Phlebotomy EKG'S Urinalysis Vital Signs Pharmacology Clinical Asepsis Health Insurance Filing Appointment Scheduling MS Word MS Excel MS PowerPoint

KEY HOLDER, SALES PLANNER Summary Art Director with strong background in production management. Specializes in sales, fashion marketing and editorial film making. Well versed in team building and creative planning. Extensive high-profile brand knowledge. Experience 03/2016 to 07/2016 Key Holder, Sales Planner Company Name － City , State Effectively controlled the release of proprietary and confidential information for general client lists. Created strategies to develop and expand existing customer sales, which resulted in a 6% increase in monthly sales. Maintained productive relationships with existing clients through exceptional personal follow-up after sales. Worked directly with GM, Senior Visual Directors and District Leaders in order to achieve company and sales goals each month. 10/2015 to Current Editorial Producer Company Name － City , State Worked in direct relation with designer during editorial production to create the look and feel of the brand. Shot and produced look books for Fall2015/Spring 2016 Directed all styling and outfitting for a production cast of more than 12 actors and actresses. Collaborated with modeling agencies, stylists, editors and designers to effectively elucidate the Altaf Maaneshia brand during production. 09/2015 to 01/2016 Editorial Director Company Name － City , State Carefully maintained over $15,000 worth of brand merchandise. Carefully maintained over $6,000 worth of production equipment. Managed campaign and advertising budgets up to $4200. Co-Produced, Directed and filmed editorial campaigns for FALL/WINTER 2015 merchandise. Collaborated with brand representatives to guarantee satisfaction with advertisements. Managed editorial content during post-production for distribution to editors Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups in regards to product. 08/2015 to Current Mens Fashion Editor Company Name － City , State Wrote unique text for Fashion websites, including general and branded content. Produced and directed editorial campaigns in response to feedback from the creative director, account teams and clients. Liaised with production companies, photographers, typographers, designers and printers in order to produce content for publishing. 07/2015 to Current Sales Professional Company Name － City , State Maintained productive relationships with existing clients through exceptional follow-up after sales. Maintained up-to-date knowledge of client buying habits. Identified customer needs through market research and study. Evaluated competitors and performed market research. Monitored customer preferences to determine focus of sales efforts. Increased purchase totals by recommending additional items. Worked with management to identify trends and developments that might influence sales. 04/2014 to 01/2015 Stylist, Visual Artist and Sales Company Name － City , State Manages projects according to time-line and seasonal changes. Reorganized the sales floor to meepany demands. Designed displays to make the store experience interactive and engaging. Updates fashion accessories and samples with clientèle on a seasonal basis. Researched current and past business performance using online systems and available reports. 03/2012 to 05/2012 Intern, Creative Design Specialist Company Name － City , State Organized and maintained accessories and clothing in the shooting area. Displayed and presented clothing and merchandise for fashion shows. Planned and organized corporate media and other special events. Assisted imaging team members with product styling, prep and post production. Selected and set up motion picture or film cameras and accessories. 01/2012 to Current Production Manager, Director Company Name － City , State Observe sets or locations for potential problems and to determine filming and lighting requirements. Supervise and coordinates the work of camera, lighting, design, and sound crew members. Communicate to actors the approach, characterization, and movement needed for each scene in such a way that rehearsals and takes are minimized. Education 2016 Bachelor of Science : Production Managment Hunter University － City , State Communication-Journalism, Media Studies, Film Studies and Creative Writing. 2014 Bachelor of Science : International Affairs University of Ballarat － City , State , Australia ​ Social Science, Arts and Humanistic Studies, Global Politics and International Relations, Creative Writing and Humanistic Studies (21W) Skills Film and Photography: Camera operating, film directing, art directing, creative planning, production management, budgeting skills, non-linear editing, creative writing, product advertising, editorial. Production Managing: Advertising, brand management, Strong interpersonal skills, client contacts, special events, market research, marketing strategies, merchandising, modeling, selling, trend awareness. 

AVIATION TECHNICIAN Summary I have grown up with a maintenance background having always worked on my own vehicles and equipment. I started my professional career in automotive as a lube technician, I quickly was moved into a technician role and was factory trained on Mitsubishi automobiles. Once completing the Aviation Maintenance Technician Airframe and Powerplant licenses, I started working for SkyWest Airlines and was trained on maintaining commuter aircraft. At this time I completed an Associates of applied science in aviation technology. I have always been interested in working professionally on helicopters and got the opportunity to work on EMS helicopters for Air Methods. Air Methods provided me with factory training on Bell Helicopters and Airbus Helicopters among other training opportunities. Highlights Dedicated worker Driven individual Works well in group situations Willing and able to lead or train others Thorough troubleshooting Problem solving Knowledge of aircraft systems is in high regard Caring individual Accomplishments Received Salt Lake Community College presidents award four times and graduated from Salt Lake Community College with an Associates degree in Aviation Technology received high honors GPA 3.89. Received 2nd place in skills USA state competition for Aviation. Experience Aviation Technician 10/2007 to Current Company Name City , State Perform aircraft maintenance, preventative maintenance, repairs, and alterations. Research schedule inspections, and parts on BK117-C2, Bell 206, Bell 407, Bell 430, and Pilatus PC-12. Base mechanic and single mechanic on BK117-C2 at the main receiving facility Aviation Technician 08/2006 to 01/2007 Company Name City , State Performed aircraft maintenance, aircraft alterations, and aircraft repairs. Gained training on all systems for Embraer Brasilia, Bombardier CRJ-200 series, CRJ-700 series, and CRJ-900 series aircraft. Worked in maintenance teams Performed line maintenance at the gate Automotive Technician 09/2004 to 01/2006 Company Name City , State Automotive diagnosis and repair on Mitsubishi and Other brands of new and used cars. Auto computer reprogramming and computer scanning. Automotive Technician 06/2003 to 01/2004 Company Name City , State Automotive diagnosis and repair on Mitsubishi and Other brands of new and used cars. Education Select One : Turbomeca Arriel 1 Line 1 and 2 maintenance course 2013 Turbomeca training center City , State , USA Completed Turbomeca Arriel 1 Line 1 and 2 maintenance course conducted by Turbomeca Training center. Model EC145 (BK117 C2) Airframe Field Maintenance 2012 American Eurocopter training center City , State , USA Completed Model EC145 (BK117 C2) Airframe Field Maintenance Course conducted by American Eurocopter training center. Select One : Bell model 407 Electrical Maintenance Training 2011 Bell Helicopter Training Academy City , State , USA Completed Model 407 Electrical Maintenance Training Course conducted by Bell Helicopter Training Academy. Select One : Rolls-Royce model 250 series IV FADEC training 2010 Rolls-Royce City , State , USA Completed Rolls-Royce model 250 series IV FADEC training provided by Rolls-Royce Regional Manager Greg Houston. Select One : Human factors in maintenance 2010 Grey Owl aviation consultants City , State , USA Completed Human factors in maintenance phase 1 conducted by Grey Owl. Select One : Bell model 407 Field Maintenance Training Course 2007 Bell Helicopter Training Academy City , State , USA Completed Model 407 Field Maintenance Training Course conducted by Bell Helicopter Training Academy. Select One : Level 1 Dye Penetrate Inspection 2006 Skywest Airlines City , State , USA Completed Level 1 Dye Penetrate Inspection, Completed advanced systems training on all models of aircraft. Associate of Science : Aviation Technology 2007 Salt Lake Community College City , State , USA Completed aviation maintenance training and received Airframe and Powerplant licenses Competed in skills USA finished 2nd in state for Aviation ------------------------------------------------ : Automotive training 2003 Barber Brothers Mitsubishi City , State , USA GPA: Graduated with honors, Competed in Automotive competitions Awards received Graduated from high school with honors. Received presidents list four times at Salt Lake Community College. Received 2nd place in skills USA state competition for aviation GPA: 3.89 Mitsubishi MUT II scan tool training, MUT III scan tool training, Mitsubishi New Model training, Mitsubishi MEDIC scan tool Training High School Diploma : General studies 2003 Woods Cross High School City , State , USA Graduated with honors Competed in Automotive competitions Skills Aviation systems troubleshooting Electrical troubleshooting Computer and IT systems repair capable Automotive diagnosis and repair

EVENT LEAD / PREP COOK / ASSISTANT PASTRY CHEF Summary Talented cook with a diverse culinary background encompassing family style meals, restaurant management, and on site catering. Successful history of motivating kitchen personnel to maintain high performance standards and excellence. Experience Event Lead / Prep Cook / Assistant Pastry Chef Jan 2015 to Dec 2016 Company Name - City , State As an Event Lead I was expected to deliver an eating experience that reflected the integrity and reputation of the company I was employed by. In doing so I was responsible for managing an event team of up to 40 people at times. This included but was not limited to delegating responsibilities, managing break and leave times, loading/delivering, and training new employees. As a Prep Cook I prepared food, desserts, and drinks according to recipes and specifications from the executive chef. I also cooled, stored, and labeled according to industry and health code standards. At I was able to have creative input during menu planning. As the Assistant Pastry Chef I was responsible for completing a daily prep list (ie. cakes, cookies, breads, pastries, and candies etc.) according to chef specifications and recipes while utilizing various baking methods and equipment. I was also in charge of training and assisting two other bakers in their daily prep. Also facilitating meeting regarding performance. After my Exec Pastry Chef left I was then responsible for scheduling, making prep lists, ordering from various vendors, attending weekly BEO meetings, menu planning and wedding cake deliveries. Line Cook May 2014 to Dec 2015 Company Name - City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Maintained updated knowledge of local competition and restaurant industry trends. Led shifts while personally preparing food items and executing requests based on required specifications. Regularly interacted with guests to obtain feedback on product quality and service levels. Achieved and exceeded performance, budget and team goals. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Practiced safe food handling procedures at all times. Verified freshness of products upon delivery. Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes. Line Cook May 2014 to Oct 2014 Company Name - City , State Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Maintained updated knowledge of local competition and restaurant industry trends. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Led shifts while personally preparing food items and executing requests based on required specifications. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Practiced safe food handling procedures at all times. Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions. Verified freshness of products upon delivery. Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes. Baker Dec 2013 to May 2014 Company Name - City , State Mixed dough, scaled breads and performed all baking duties. Baked consistent quality items by accurately mixing, dividing, shaping and proofing. Operated bread slicers, proofers, ovens, and packaging machines capable of producing bread in copious amounts in minimal time. These tasks required one to be able to be on their feet for 8 continuous hours and at temperatures often times exceeding 100 degrees. Properly wrapped, boxed, and weighed bakery department products. Achieved and exceeded performance, budget and team goals. Sous Chef Jan 2010 to Nov 2013 Company Name - City , State Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Maintained updated knowledge of local competition and restaurant industry trends. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Led shifts while personally preparing food items and executing requests based on required specifications. Regularly interacted with guests to obtain feedback on product quality and service levels. Enhanced and maintained the central standardized recipe and ingredient repository, including nutritional and cost information. Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions. Education High School Diploma Thomas Edison Senior High School - City , State San Joaquin Delta Community College - City , State Skills Attention to detail, budget, cooking, baking, customer satisfaction, delivery, special events, hiring, packaging, policies, pricing, producing, proofing, quality, recruiting, safety, scheduling, and supervising.

DIRECTOR OF AVIATION AND SAFETY Skill Highlights Project management Leadership/communication skills Employee relations Self-motivated Risk management Labor-management skills Budget management Professional Experience Director of Aviation and Safety July 2013 to Current Company Name － City , State Duties, Accomplishments and Related Skills: I serve as the Director of Aviation and Safety for the Montana Army National Guard. I am the principal advisor to the Adjutant General for all Army aviation activity. My duties include budget development and execution, training development, safety management and accident investigations, ground and air logistical management, and aircraft maintenance management. tunity (EEO), logistics accountability, and environmental law. I serve as a Management representative on the Labor Relations Board. I develop training relationships with federal, tribal, state, and local agencies so as to better respond to natural and man made disasters. US Army Officer June 1985 to January 1993 Company Name － City , State US Army Aviation Officer Duties, Accomplishments and Related Skills: While on active duty, I performed a variety of duties to include rotary wing instructor pilot, assistant operations officer, section leader, platoon leader, executive officer, and detachment commander. I served in a general aviation company and an aviation training company while stationed at FT Rucker, AL. I served as a unit Commander and a fixed wing pilot in command in a military intelligence - low intensity battalion forward deployed in Honduras. I am branch qualified as a US Army aviation officer and as a military intelligence officer. Supervisory Aircraft Flight Instructor May 1993 to August 2010 Company Name － City , State Supervisory Aircraft Pilot August 2010 to Current Company Name － City , State Education Master's : Strategic Studies , 2013 US Army War College － City , State , US US Army War College Carlisle, PA United States Master's Degree 07/2013 Major: Strategic Studies Master's : Aeronautical Sciences , 2011 Embry-Riddle Aeronautical University Daytona Beach － City , State , US Embry-Riddle Aeronautical University Daytona Beach, FL United States Master's Degree 09/2011 GPA: 4 of a maximum 4 Credits Earned: 39 Quarter hours Major: Aeronautical Sciences with a dual emphasis on Management and Safety Systems Bachelor's : Business Administration , 1985 University of Montana － City , State , US University of Montana Missoula, MT United States Bachelor's Degree 12/1985 GPA: 3.1 of a maximum 4 Credits Earned: 178 Semester hours Major: Business Administration Military Experience COL April 1993 to January 2013 Company Name Montana Army National Guard Fort Harrison, MT 59636 United States 04/1993 - I serve as the Director of Aviation and Safety for the Montana Army National Guard. I am the principal advisor to the Adjutant General for all Army aviation activity. In this capacity my duties include budget development and execution, training development, safety management and accident investigations, ground and air logistical management, and aircraft maintenance management. While in the National Guard, I have served progressively upward as a battalion intelligence officer, company commander, battalion executive officer, State area command training officer, Chief of Standards and Training, Aviation Brigade executive officer while deployed to Operation Iraqi Freedom, and at present, the highest ranking aviation officer for the State. In each capacity, I had direct contact with aviation maintenance and training at the tactical level. With qualifications as a flight instructor and instrument examiner, I also assist units with their training requirements. I have an active role with each units' safety program by training to standards and evaluating flight performance. I serve on a safety council that identifies, assesses, and mitigates hazards. I coordinate with the Federal Aviation Administration and the National Guard Bureau for aviation safety related issues. Through a competitive process, I was selected to attend the US Army War College through its distance learning program. I graduated in 2013 with a degree of Masters of Strategic Studies. Supervisor: COL Jeff Ireland (4063243003) Okay to contact this Supervisor: Yes Dept of Military Affairs 1956 Mt Majo Street Fort Harrison, MT 59636 United States 08/2010 - Present Supervisory Aircraft Pilot (This is a federal job) Duties, Accomplishments and Related Skills: I supervise an Army Aviation Support Facility consisting of 63 employees that perform maintenance and flight training for the Montana Army National Guard. My mission is to direct the maintenance for 22 helicopters and train the 140 assigned aircrew members. In addition, I provide on the job training for all aviation support soldiers in the skill specialties of supply, petroleum operations, avionics, sheet metal, engine repair, life support equipment, flight operations, firefighting, quality assurance, and ground support equipment repair. The missions for the assigned military units include medical evacuation, troop insertions and extractions, cargo resupply, and reconnaissance for counter narcotics. I am responsible for providing a work environment that complies with all Office of Safety and Health Administration (OSHA) regulations. I insure compliance with fiscal law, Federal Aviation Regulations (FAR), Equal Employment Opportunity (EEO), logistics accountability, and environmental law. I serve as a Management representative on the Labor Relations Board. I develop training relationships with federal, tribal, state, and local agencies so as to better respond to natural and man made disasters. I maintain helicopter instructor qualifications to directly assist with aircrew training. In the event of an aviation incident, I am responsible for the immediate response, scene preservation, and subsequent investigation or handoff to the US Army Combat Readiness Center (CRC). The Adjutant General of the State of Montana appointed me to the state accident investigation board to insure correct and accurate investigations are conducted. Supervisor: COL Jeff Ireland (4063243003) Okay to contact this Supervisor: Yes Dept of Military Affairs - Montana Helena, MT United States 05/1993 - 08/2010 Supervisory Aircraft Flight Instructor (This is a federal job) Duties, Accomplishments and Related Skills: 1. -Direct and coordinate all flight operations and training for the Army Aviation Support Facility and its supported military units. 22 aircraft and approximately 140 air crew members are assigned. 2. -Plan work assignments and professional development for subordinates. I supervise 12 employees whose duties include flight instruction, aviation safety, workplace safety, aviation life support repair, supply, flight operations, and firefighting. I perform duties as the Facility commander in his absence. 3. -Instruct, train, and evaluate pilots. I am an active instructor in the UH60 Blackhawk and its associated synthetic flight training system. 4. -Fund manager for training accounts. I account for training expenditures and advise the Commander weekly. 5. Investigate aircraft mishaps in accordance with US Army regulations. 6. Promote and instruct safety initiatives. 7. Coordinate with federal, state, and local authorities for crisis response. Supervisor: COL Scott Smith (4063243033) Okay to contact this Supervisor: Yes US Army FT Rucker, AL United States 06/1985 - 01/1993 US Army Aviation Officer Duties, Accomplishments and Related Skills: While on active duty, I performed a variety of duties to include rotary wing instructor pilot, assistant operations officer, section leader, platoon leader, executive officer, and detachment commander. I served in a general aviation company and an aviation training company while stationed at FT Rucker, AL. I served as a unit Commander and a fixed wing pilot in command in a military intelligence - low intensity battalion forward deployed in Honduras. I am branch qualified as a US Army aviation officer and as a military intelligence officer. Certifications CRC Professional Affiliations National Guard Association of the United States - Army Aviation Association of America Skills Aviation, General Aviation, Instructor, Training, Operations, Maintenance, Aircraft Maintenance, Aviation Administration, Aviation Maintenance, Budget, Safety Management, Workplace Safety, Rotary Wing, Accident Investigation, Aircrew, Avionics, Engine Repair, Equal Employment Opportunity, Ground Support Equipment, Logistics, Petroleum, Quality Assurance, Sheet Metal, Human Factors, Personnel Management, Staff Training, Transportation Safety

ENGINEERING ASSOCIATE Profile Team-oriented Engineering Associate with over 8 years experience designing, developing, maintaining, and testing electro-mechanical systems. Skills Electro-mechanical design JMP Microsoft Visual Basic Microsoft Excel Vision system programming Microsoft power point Electronic computer systems Microsoft Visio Engineering software Six Sigma 5X methodology Strong presentation skills Adaptable Process improvement Electrical Troubleshooting Tools Team player Ability to read schematics Mechanical design/implementation Ability to write and read wiring diagram Accomplishments Bronze medal in Skills USA for robotics and automation Statistical Analysis Performed data collection and statistical analysis that resulted in sound recommendations that were adopted by department. Product Improvement Worked with R&D and LOB to modify and improve overall product performance. Eliminated machine defects through recommendation of machine adjustments. Testing, Evaluation and Analysis: Tested equipment to ensure compliance. Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment. AutoCad Software Utilization Helped produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of four commercial projects. Presentations Created presentation to IDEXX Technical Review Board for product changes and improvements Produced training power points to train field support Project Management Lead and leadership rolls in multiple 5X projects on multiple instrument Platforms Lead on multiple product changes and obsolesces of products Managed internal and Supplier efforts in product defects and resolutions Keep tight project road maps including schedualing and status updates on projects Customer Interface Meet with customers to help relieve customer dissatisfaction, gain more knowledge of products used in the field, help provide system reliability and performance. Perform Site servays in reguards with electrical compentency. New Product Development Lead Product support engineer full X-ray product line Designed and developed and sourced EliteVison Protective cover. Professional Experience Engineering Associate 05/2008 to Current Company Name City , State Started as an instrument Tech on the Manufacturing floor responsible for building and servicing Catalyst DX. Worked as a stand in technical lead for a few months. Moved to Catalyst Pilot line in 2011. Was responsible for lab maintenance, Instrument software testing, validation of new components, and extended instrument field fail triage. In the fall of 2013 I started working under an Engineer for the Digital Radiography department. I am responsible for product reliability, product improvement and NPD qualification including writing test protocols, test execution, reporting findings. Other responsibilities include ESD implementation and testing, lab maintenance and management. I work with suppliers and customers on a regular basis. I work in a large cross functional group daily. I am considered a hardware subject matter expert for all CR and DR instruments at IDEXX. I am familiar with the software and system integration. I have had the opportunity to design multiple components and test fixtures from electrical test boxes to metal inspection jugs and composite protective covers. In addition, I am responsible for all obsolesces and validation testing. In addition, I train all new personal on equipment and filed servicing systems, including software, mechanical, and electrical AC/ DC troubleshooting. In this position I oversee work from technicians and interns working on and assisting with various projects. Electrical Technician and Mechanist 02/2007 to 03/2008 Company Name City , State Resolved part and assembly discrepancies.Collaborated with engineers and project managers regarding design parameters for client projects.Designed brackets and custom frame work for automated machines. Prepared accurate specifications for purchase of materials and equipment for purchasing department.Debugged and troubleshot complex analog, digital, and RF circuits. Worked with and troubleshooted Programmable Logic Controllers (PLC) and assembly lines to maintain productivity.on the automated machinery at customer sites. assembled complex electrical circuits both AC and DC. 04/2006 to 08/2009 Company Name City , State Worked in multiple departments to provide quality care for patients. Maintained medical records, worked with families to. provide quality care. Education and Training Associate of Applied Science SMCC South City , State , US I studied at SMCC in 2007-2008 towards a degree in applied science in the field of electronics. Drafting and design YCCC Wells, ME, US Studied CAD and Drafting in the Engineering Design Program Currently working with YCCC and USM in Industrial Management- consideration in electro-mechanical systems : mechanical engineering 2015 mechanical engineering Personal Information IDEXX Laboratories Westbrook, ME, US Skills CAD, hardware, client, DC, Drafting, electronics, Engineer, Engineering Design, frame, functional, inspection, Logic, machinery, materials, mechanical, Mechanical design, Microsoft Excel, Microsoft power point, Microsoft Visio, PLC, presentation skills, Process improvement, product improvement, programming, Project management, protocols, purchasing, quality, Radiography, read, reporting, Scheduling, schematics, Six Sigma 5, software testing, system integration, Team player, triage, Troubleshooting, validation, Vision, Microsoft Visual Basic, wiring diagram Additional Information IDEXX Laboratories Westbrook, ME, US 4 week long training for Six Sigma 5x technical problem solving methodology GD&T 2015 Tech-ese Portland , ME, US Geometric Dimension and tolerance week long training High School 2007 Sanford High School Sanford, Me, US Graduated with Honors Electronics 2007 Sanford Regional Vocational Center Sanford, ME, US Graduated the Vocational electronics program and was a member of the National Technical Honors Society

TECHNICAL TRAINER/ INSTRUCTIONAL DESIGNER Professional Summary Enthusiastic, hard working, former military trainer and course delvoper who has designed and taught course for use in the United States Air Force and JCM Global. Qualifications Currently Working on MS in Instructional Design Great Group Worker Able to analyze data to find trends Won Diamond Sharp award for leadership and professionalism Experience working with high level management Experience 05/2014 to Current Technical Trainer/ Instructional Designer Company Name － City , State Responsibilities Develop training classes for customers; Develop Computer Based Training, Webinar training, Hybrid Training, and train clients face-to-face; work with subject matter experts; review technical documents; track training progress and due dates; work with customers to determine if and what type of training is required; Train peers, temp employees, and management; review evaluations and use data to adjust the training plan. Accomplishments Developed and implemented online training including implementation of back end LMS; created twelve online training classes in less than one year Skills Used Public Speaking, Adult Learning Theory Articulate Storyline, Microsoft Office Suite, ATD certified, ability to change with needs of the customer 05/2013 to 05/2014 Electronic Warfare Technician Company Name － City , State Responsibilities Train personnel on use of equipment, procedures, customs and courtesies; Accomplishments Was liaison between EW shop, Combat Shield Team, and leadership Skills Used Public Speaking, adult training theory, management 05/2009 to 05/2013 Combat Shield Lead Company Name － City , State Responsibilities Manage Combat Shield program to ensure all test and evaluations were met for each year; ensured program stayed within the budget given; provided feed back to AF leadership to ensure aircraft were combat capable; developed training course used Air Force Wide; briefed Air Force Leadership on findings and suggestions for improvement. Accomplishments Co-authored Technical documents; Developed training initiative called Project House Call to address shortfalls in the education command; trained military and civilian personnel world wide; won Diamond Sharp award for professionalism and leadership Skills Used Public speaking, adult training theory, management skills. 06/2007 to 05/2009 Electronic Warfare Production Supervisor Company Name － City , State Responsibilities Ensure EW pod production outpaced the need of the aircraft; reviewed work schedule to ensure maximum use of personnel; documented all work related actions; train personnel on maintenance and troubleshooting; Brief the Shop Chief on status and repairs Accomplishments Worked with Subject Matter Experts to set up the first test stand for new pods; First military person certified to work on newest EW pod. Skills Used Adult learning Theory, Microsoft Office Suite, Leadership and Management, Public Speaking Education 2017 MS : Instructional Design Saint Leo University － City , State , US Currently 3.6GPA 2015 Associate of Arts : Criminal Justice Community College of the Air Force － City , State , US 2014 Bachelor of Arts : Criminal Justice Saint Leo University － City , State , US Saint Leo University - Saint Leo, FL 2012 to 2014 AA in Criminal Justice 2010 Associate of Arts University of Phoenix － City , State , US Certifications ATD Certified Trainer Accomplishments Developed and implemented on-line training including implementation of back end LMS Created twelve on-line training classes in less than one year Developed training initiative called Project House Call to address shortfalls in the education command Won Diamond Sharp award for leadership and professionalism Military Experience 05/2009 to 05/2013 Company Name USAF - Nellis AFB, NV - May 2009 to May 2013 Responsibilities Manage Combat Shield program to ensure all test and evaluations were met for each year; ensured program stayed within the budget given; provided feed back to AF leadership to ensure aircraft were combat capable; developed training course used Air Force Wide; briefed Air Force Leadership on findings and suggestions for improvement. Accomplishments Co-authored Technical documents; Developed training initiative called Project House Call to address shortfalls in the education command; trained military and civilian personnel world wide; won Diamond Sharp award for professionalism and leadership Skills Used Public speaking, adult training theory, management skills. Electronic Warfare Production Supervisor USAF - Nellis AFB, NV - June 2007 to May 2009 Responsibilities Ensure EW pod production outpaced the need of the aircraft; reviewed work schedule to ensure maximum use of personnel; documented all work related actions; train personnel on maintenance and troubleshooting; Brief the Shop Chief on status and repairs Accomplishments Worked with Subject Matter Experts to set up the first test stand for new pods; First military person certified to work on newest EW pod. Skills Used Adult learning Theory, Microsoft Office Suite, Leadership and Management, Public Speaking Skills Training, Microsoft Office, Ms Office, Award, Budget, Articulate, Adult Learning, Electronic Warfare, Avionics, Instructional Design, Maintenance, Back End, Clients, Computer Based Training, Learning Management System, Lms, Online Learning, Online Training, Progress, Liaison

CREATIVE DIRECTOR & FASHION DESIGNER Summary Passionate about the fashion industry, I wish to deploy my skills by working with a dedicated and innovative team of designers and fashion professionals. Seeking to obtain a challenging position as a fashion designer or creative director in a professional, artistic environment where I can use my 15 years of experience in the fashion field in Argentina to benefit the company and its clients. My goal is to participate and support in bringing current international fashion trends to the market, developing unique styles, and providing beautiful and practical clothes to the public. Highlights Creative thinking Leadership within team work and management Organization and order Communication. Brand identity development Design conception Quality Control Problem Solving. Accomplishments Extensive knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Extensive knowledge of design techniques, tools, and principles involved in production of precision technical. Able to come up with unusual or unique ideas about a given topic or situation, and to develop creative ways to solve a problem. Creative, determined and results-oriented individual with excellent communication and interpersonal skills. Overseeing the purchase of fabric and other material and equipment required for production and design. Strong ability to match or detect differences between colors, including shades of color and brightness. Experience Creative Director & Fashion Designer 04/2007 to 02/2015 Company Name City , State Designed the complete collection with clothing and accessories, creating original and design garments that followed well-established fashion trends. Directed and coordinated designers team and product developers. Creative director and head of photoshoot campaign and look-book for 10 years. Developed the line of colors and material selection. Conferred with sales and management executives as well as with clients in order to develop design ideas. Directed, coordinated, drawing, cutting patterns and constructing samples and finished garments. Identified target markets for designs examining factors such as age, gender and socioeconomic status. Provided sample sales meeting products to agents and sales representatives and arranged for showings of. Sample garments at sales meeting and Fashion Shows. Involved with acquiring new and used clothing and accessory items as needed to complete designs. Fashion Designer / Consultant / apparel manufacturer 07/2012 to 09/2015 Company Name State Offered operations advice and designed lines to present to potential investors. Development and production of clothing orders. Consulted on and working with domestic and overseas factories. Bringing market trends, color, fabric, trim, silhouettes, print and embellishment ideas to the design process. moodboards and trend analysis. Performed fittings and fit approvals. Fashion Designer 02/2002 to 10/2007 Company Name Responsible for bringing market trends, color, fabric, trim, silhouettes, print and embellishment ideas to the design process. moodboards trend analysis Responsible for various items/categories within the collection as assigned per season by the Design Director. Maintain communication with other in-house design teams to ensure continuity with the parent lines and corporate image. Facilitate and guided the prototype stage of product development. Shopped stores for sample Graphic elaboration of the brand , labels, hangtag. Special projects for celebrities and exclusives boutiques Selection of materials, trimmings, accessories Archive materials management. Creative oversight for Photoshoot Campaing and lookbook. Personal Asistance 01/1999 to 12/2002 Company Name Produced documents, briefing papers, reports and presentations. Organising and attending meetings and ensuring the manager is well prepared for meetings. Education Coursework in : SOCIAL MEDIA MARKETING 2016 Fashion Institute of Technology City Coursework in : FASHION STYLING HOME FASHION BUSINESS 2016 Fashion Institute of Technology City Coursework in Associate of Arts: : FASHION INDUSTRY PROFILE NYC 2015 Parsons NYC City Coursework in Associate of Arts: : FABRIC SELECTION AND DESIGN STYLE 2015 Parsons NYC City Coursework in : MARKETING& TECHNOLOGIE IN FASHIONS BRANDS 2014 Central Saint Martins City College : DISEÑADOR DE PRODUCTO E IMAGEN EN INDUMENTARIA 2008 ORT Argentina City , Arg. Tecnico Superior : EN MARKETING DE MODA 2003 INTI / Emilia Romangna Argentina College : LICENCIADA EN DISEÑO TEXTIL E INDUMENTARIA 2002 Universidad de Palermo Argentina Languages - Spanish: Native / - English: Medium-High / - Italian: Basic Computer Skills Photoshop / Corel Draw / Illustraitor / Microsoft Office

PROPERTY MANAGEMENT ASSISTANT Professional Summary Dedicated Public Relations Specialist with vast experience managing external public relations and media agencies. Skillfully manages multiple tasks and meets tight deadlines in high-pressure environments. Skills Bilingual in English and Spanish Computer skills Creative Writing Strategy development Social media coordination Media relations Critical thinking Campaign management Fact checking Information gathering Strategic Planning Social media marketing Work History Property Management Assistant , 01/2018 to Current Company Name – City , State Introduced prospective tenants to types of units available and performed tours of premises. Communicated with clients and tenants while offering strategic solutions to remedy problems. Communicated effectively with owners, residents and on-site associates. Generated professional networks by engaging in professional, industry and government organizations. Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks. Public Relations Coordinator , 08/2017 to 06/2018 Company Name – City , State Identifying clients' needs through market research and analysis and developing forward-thinking strategies. Analyzing clients' objectives and interests in order to create meaningful relations with media and public personas to utilize for campaigns and projects. Creating proposals for various activations and events. Developing and cultivating ambassadors for campaigns. Researching and organizing event elements, including venues, guest speakers, influencers, etc. Executing and monitoring performance of campaigns to boost brand awareness and profitability. Analyzing the results of campaigns and reporting observations to the client through our post-event reports. Drafting and distributing press releases, media alerts, media invites, briefing documents, and opinion editorials. Liaising with journalists to pitch and secure the necessary media coverage. Monitoring media coverage Maintaining an up-to-date media list Compiling monthly reports, and end of campaign reports. Faculty Liaison/Textbook Supervisor , 04/2015 to 06/2017 Company Name – City , State Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Developed strategies to study trends in customer behavior, so as to anticipate future opportunities for growth. Responded to requests for information from media or designated appropriate spokesperson or information source. Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions. Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research. Increased revenues and supported business goals by developing public relations strategies and campaigns. Actively listened to customers' requests, confirming full understanding before addressing concerns. Led projects and analyzed data to identify opportunities for improvement. Resolved problems, improved operations and provided exceptional service. Stockroom Supervisor , 09/2013 to 01/2015 Company Name – State NYC - Mens Shoes, Stocked and replenished merchandise according to store merchandising layouts. Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time. Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns. Education Criminal Justice Bronx Community College - City , State Associate of Arts : Video Game Design Southern New Hampshire University - City , State Certifications Computer Science Certificate, CENTU Dominican Republic - 2009 Intermediate Python Coder/Data Analyst and advancing, DataCamp Skills Bilingual in English and Spanish Computer skills Creative Writing Strategy development Social media coordination Media relations Critical thinking Campaign management Fact checking Information gathering Strategic Planning Social media marketing Work History Property Management Assistant , 01/2018 to Current Company Name – City , State Introduced prospective tenants to types of units available and performed tours of premises. Communicated with clients and tenants while offering strategic solutions to remedy problems. Communicated effectively with owners, residents and on-site associates. Generated professional networks by engaging in professional, industry and government organizations. Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks. Public Relations Coordinator , 08/2017 to 06/2018 Company Name – City , State Identifying clients' needs through market research and analysis and developing forward-thinking strategies. Analyzing clients' objectives and interests in order to create meaningful relations with media and public personas to utilize for campaigns and projects. Creating proposals for various activations and events. Developing and cultivating ambassadors for campaigns. Researching and organizing event elements, including venues, guest speakers, influencers, etc. Executing and monitoring performance of campaigns to boost brand awareness and profitability. Analyzing the results of campaigns and reporting observations to the client through our post-event reports. Drafting and distributing press releases, media alerts, media invites, briefing documents, and opinion editorials. Liaising with journalists to pitch and secure the necessary media coverage. Monitoring media coverage Maintaining an up-to-date media list Compiling monthly reports, and end of campaign reports. Faculty Liaison/Textbook Supervisor , 04/2015 to 06/2017 Company Name – City , State Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Developed strategies to study trends in customer behavior, so as to anticipate future opportunities for growth. Responded to requests for information from media or designated appropriate spokesperson or information source. Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions. Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research. Increased revenues and supported business goals by developing public relations strategies and campaigns. Actively listened to customers' requests, confirming full understanding before addressing concerns. Led projects and analyzed data to identify opportunities for improvement. Resolved problems, improved operations and provided exceptional service. Stockroom Supervisor , 09/2013 to 01/2015 Company Name – State NYC - Mens Shoes, Stocked and replenished merchandise according to store merchandising layouts. Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time. Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.

TEST ENGINEERING Profile I am seeking the challenging position with a technology company that will allow me to apply and enhance my skills of being Test Engineer to their fullest potential. Possessing over 10 years of experience in the electronics manufacturing and test engineering environment can bring high level of responsibility and technical role in your company. In addition, I am eager to contribute my creativity and hard work towards the success of your company and to the growth of the fast developing field. Areas of Expertise Digital/Analog and RF Circuits Design Techniques and Troubleshooting, used Agilent E5061B-3L5 LF-RF Network Analyzer for troubleshooting Proficient with circuit board and microscope soldering skills and rework Interpret in reading schematic diagram for AC/DC circuits View Expert CAD Design software operating experience TEXMAC Flying probe 9000 series program experience Agilent 83480A Digital Communication Analyzer operating experience Employment Hands on Computer Skills Python Scripting for test automation Solaris 10 OS, Linux Mandrake and Red Hat OS Configuration SQL Server Configuration UNIX Script & Shell Programming Networking Essentials Networking Cabling Cat5e, Cat6 and Fiber Optic TCP/IP and OSI Layers Knowledge Windows XP Pro-Win 7 Mac OS X Leopard PC Hardware Installation PC Troubleshooting PC Software Installation Routers and Switches Cable Modems Experience Network Subnetting, routing and addressing Professional Experience Test Engineering Feb 2006 to Current Company Name － City , State Perform component debugging on the complex android mobile technology products with Android Debug commands. Bring up ongoing reliability lab for the android device compliance testing that includes tumble test, drop test, button cycling test, thermal testing and humidity environment testing. Troubleshoot and perform final root cause failure analysis on the component level for Riverbed Steelhead, Sturgeons, and Interceptors WAN optimization hardware appliances. Responsible to perform functional test and system level validation, Report directly to the customer's quality engineering department with final failure analysis data results on RMA/FA systems. Manage RMA returns and process orders. Perform incoming quality check on the RMA systems. Upgrade firmware or software if required. Use test equipment tools Digital/Analog meters, Signal Generators, Oscilloscope Tektronix TDS 3052, Fluke 26III True RMS MM meter to find root cause on the electrical circuits. TestExpert CAD for signal view. Directly work with customer's engineers to resolve all test related issues and act as primary technical customer interface. Prepare and develop test process procedures and disseminate test-engineering standards for developed test systems. Measure and control test debug WIP. Stay abreast of technology trends. Design, develop, maintain test procedures, and tester software for electronic circuit board production. Support junior technicians with failure analysis, tester debugging, reduction of intermittent failures. Review test equipment designs, data and RMA issues with customers regularly. Support backend production floor with BOM breakdown for Intel X-86 server platform, Created Visual Aids. work instructions for assemblies from frontend to backend. Properly implement ECO, ECN, Deviations, SPIs and ETN rework on the production floor. Design barcode labels with loftware design software for assemblies and subassemblies. Create MES routes for the assemblies and controlled process verification in the MES system. Bronze Six Sigma certified. Participate in Lean manufacturing eg. The 5S's, Kaizen Blitz or Events, QRQC, Workflow Analysis, Layouts & workcell design, Kanban, Simulated continuous flow, De-bottlenecking, Takt Time and other process related improvements, FPY reports for test matrix, Test Debug WIP reports. Applied Lean Six Sigma methodologies to improve production process. Work with Test and Manufacturing engineering departments for DFT and developed test programs. Extensive experience in NPI environment and NPI process improvements, customer's NPI projects portfolio includes McAfee, Riverbed, HP, Silverspring networks, NEC, Cisco, Pocketfinder, Sunpower & Sable networks. Traveled domestic and overseas to coach diagnostic technicians for new customers and existing customer product lines. Integration System Engineer Jul 2005 to Feb 2006 Company Name － City , State Responsible to create proposals, design Security Access Control, CCTV Surveillance System and Alarm Systems for Government, Commercial, and Residential customers. Provided Technical Support to Field Technicians and customers. Install GPS tracking devices on fleet vehicles. Lab Technician Apr 2003 to Jul 2005 Company Name － City , State Work directly with the company's Vice President of engineering on the development of alarm verification VIT system. Support development of new production and R&D engineering department overseas with BOM breakdown, Visual Aids, Schematics improvements and US FCC compliance requirements. Daily job duties included test and Troubleshoot CCTV Security products. Performed electrical conformance testing with Agilent 83480A Digital Communication Analyzer. Introduce new product lines to the customer and marketing department. Provided Technical Support on all company products on phone and via email. Test Technician III Jan 2002 to Mar 2003 Company Name － City , State Test and troubleshoot flat touch screens and report daily test reports to engineering department. Trained new employees to perform task on assembly lines. Production Test Technician II Oct 2000 to Nov 2001 Company Name － City , State Certified WWOPS Final Analysis Manufactured Training. Ability to Test and Debugged all SUNFIRE mid and high series servers. Generate daily work report on failed CPU boards and other components. Experience in Assembly line, Kitting and pack out. Assisted Manufacturing Engineers to installed and tested new features on a servers. Interpret and very familiar with SUN Microsystems technical docs on Netscape interanet. Test Technician I Mar 1999 to Sep 2000 Company Name － City , State Directly work with Engineers on new customer products for Telecommunication Servers. Performed test and repaired bad main boards, worked on SMT machines on a production. Education BSEE 2016 Northwestern Polyphonic University － City , State Associate Degree , Physics, Chemistry and Mathematics 2001 D.A.V. College Jalandhar City GPA: GPA: 4.0 GPA: 4.0 AAS Degree , Electronics Technology Heald College School of Technology － City , State Electronics Technology Skills Assembly, automation, Cable Modems, Cabling, CAD, Cat5, Cisco, coach, hardware, CPU, DC, debugging, DFT, Design software, electronics, email, features, functional, Government, GPS, HP, Intel, Linux, Logic Analyzer, Mac OS, marketing, McAfee, MES, Access, Win 7, Windows XP, NEC, Netscape, Network, Networking, Networking Essentials, networks, OS, optimization, Oscilloscope, OSI, PC Hardware Installation, PC Software, PC Troubleshooting, proposals, Python, quality, reading, Red Hat, RMS, Routers, routing, Schematics, Servers, Shell Programming, Script, Scripting, Signal Generators, Six Sigma, Solaris, soldering, SQL Server, SUN Microsystems, Switches, TCP/IP, TDS, Technical Support, Telecommunication, phone, test equipment, Troubleshoot, Troubleshooting, UNIX, Upgrade, validation, View, WAN, Workflow Analysis, X-86

SAFETY INTERN Areas of Expertise Occupational Safety Microsoft Word, Excel, Power Point, E-Tools Professional Experience 05/2015 to 08/2015 Safety Intern Company Name - City , State Walkthroughs of plant to make sure proper personal protective equipment is being worn by all employees, transition from Material Safety Data Sheet to Safety Data Sheet, implement GHS labels for the chemicals, being in charge of safety to new hire orientation, safety audits, cost benefit analysis of new warning lights in one of our buildings. 01/2014 to 07/2015 Security Guard Company Name - City , State Directing traffic entering and exiting the complex, providing direction to patrons,. answering questions and providing assistance as needed. 05/2014 to 08/2014 Customer Service Associate Company Name - City , State Providing quality service to our customers, cashiering, replenishing the merchandise, and straitening up the aisles at closing. Education December 2015 Bachelor of Science : Occupational Safety and Environmental Health Applied Engineering Emergency Management Millersville University of Pennsylvania - City , State Occupational Safety and Environmental Health Applied Engineering Emergency Management Affiliations American Society of Safety Engineers February 2015 Skills cashiering, closing, Directing, direction, Excel, Power Point, Microsoft Word, quality, Safety

INFORMATION TECHNOLOGY Summary Dedicated Information Assurance Professional  well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines.  Versatile IT professional with 37 years of Enterprise design and engineering methodology. Skills Enterprise platforms Knowledge of Product Lifecycle Management (PLM) Project tracking Hardware and software upgrade planning Product requirements documentation Self-directed MS Visio Decisive Collaborative Domain Active Directory Layout Data storage engineering Information Assurance Risk Management Framework (RMF) Active Directory design and deployment Workstation build and deployment Systems Accreditation Packages Red Hat Enterprise Linux installation and hardening Network Design & Troubleshooting  High Performance Computing Experience Company Name City , State Information Technology 02/2011 to Current I was hired to manage accreditation efforts for a major department modernization project involving 3 accreditation packages each leading to successful Authorization To Operate decisions. Responsibilities then increased to include all departmental accreditation efforts leading to another 3 successful ATOs. Now, working on 4 new accreditation including re-authorization for an existing project. Succeeded in writing and implementing vulnerability management for existing accredited systems. Success of the accreditation hinged on coordination with ONI Enterprise in critical design decisions and to help the program integrate smoothly into the Enterprise thru many meetings, analyzing the Enterprise business model to understand the best fit for the program. The different projects required careful management of specific STIG compliance and hardening for the different configurations and services required for the specific domain to be integrated.   Analyzed complex computer systems to assess vulnerability and risk.   Supervised 5 external computer consultants and vendors.   Managed application patches, data backup, security changes and network configuration. Company Name City , State Systems Engineer 02/2006 to 02/2011 I was Hired to initiate processing strategies in fulfilling department analyst requirements. Requirements were fulfilled thru i dentifying product problems and strengths and collected data on customer experience  and review of Enterprise compliance to transition to new technology for supporting new processing needs thru proper processing power.  The next challenge  came as storage requirements for better performance and more controlled uses. After careful study of local infrastructure design, a local storage with off the shelf solutions was adopted to grow local storage to over 200TB. In using this solution, the department saved just over a million dollars in purchasing and maintenance costs compared to the alternative. Next came requirements to improve processing of future big data formats fulfilled in a Red Hat Linux high compute cluster I designed, purchased and accredited for operation in the Enterprise.  Improvement on big data analytical processing reduced time from 30 hours to 30 minutes as well as allow for more robust data thru higher selections of sensors, frequencies and range than allowed thru the traditional process. Company Name City , State Senior Systems Analyst 02/1999 to 02/2006 I was hired to improve corporate and client communications and processing requirements which resulted in the design, build and deployment of 3 Enterprise network solutions. One solution resulted in expanding capabilities to supporting Washington Navy Yard, Norfolk Virginia and Hawaii support facilities. Fulfilled requirements for detecting crucial network software/hardware weaknesses and developing preventive strategies and solutions for avoiding interruptions and increasing system security thru documenting system layouts, wiring diagrams and addressing schema to understand layouts and make informed solutions to upper management. Education and Training Associate of Science : Electronic Engineering 1980 Florence Darlington Technical School , City , State Electronic Engineering.   Dean's list for high GPA.  Class President for second year Skills Active Directory Hardware Engineering Information Technology Red Hat Enterprise Linux Servers MS Windows Servers MS Windows Desktop Network Design & Troubleshooting Architectural Diagrams Accreditation Boundarys Risk Management Enterprise Strategies Vendor Relations Desktop Publishing Software: Photoshop, Illustrator, HTML Team Work Collaboration

VETERAN ADVOCATE INTERN Professional Summary An industrious, organized professional with excellent analytical and observational skills who enjoys working as a team-player, and desires to work for a professional company in the Human Services Field. An industrious, organized professional with excellent analytical and observational skills who enjoys working as a team-player, and desires to work for a professional company in the Human Services Field. Skills Conflict resolution skills Superior Organizational Skills Exceptional interpersonal skills Ability to work effectively with a team Excellent Customer Service Skills Effective Problem Solving Skills Excellent Critical Thinking Skills Detail Oriented, ability to maintain confidentiality Experienced interviewer and trainer Able to perform in critical or unusual situations Capable of dealing with cyclical workload pressures Awareness of federal and state employment related laws and regulations Time management skills COMPUTER SKILLS - XP Professional/Windows 10, Microsoft Office (Microsoft Word, PowerPoint, Excel) Trained in Basic SPSS software, Microsoft Outlook; Internet Explorer, Google, Windows Live, ChildPlus, Sen-track database Conflict resolution skills Superior Organizational Skills Exceptional interpersonal skills Ability to work effectively with a team Excellent Customer Service Skills Effective Problem Solving Skills Excellent Critical Thinking Skills Detail Oriented, ability to maintain confidentiality Experienced interviewer and trainer Able to perform in critical or unusual situations Capable of dealing with cyclical workload pressures Awareness of federal and state employment related laws and regulations Time management skills COMPUTER SKILLS - XP Professional/Windows 10, Microsoft Office (Microsoft Word, PowerPoint, Excel) Trained in Basic SPSS software, Microsoft Outlook; Internet Explorer, Google, Windows Live, ChildPlus, Sen-track database Risk management processes and analysis Process implementation Conflict resolution Project management New Hire Orientation Organized and Dependable Records Maintenance Conflict resolution skills Superior Organizational Skills Exceptional interpersonal skills Ability to work effectively with a team Excellent Customer Service Skills Effective Problem Solving Skills Excellent Critical Thinking Skills Detail Oriented, ability to maintain confidentiality Experienced interviewer and trainer Able to perform in critical or unusual situations Capable of dealing with cyclical workload pressures Awareness of federal and state employment related laws and regulations New Hire Orientation Records Maintenance Awareness of federal and state employment related laws and regulations Risk management processes and analysis Process implementation COMPUTER SKILLS - HRIS,  XP Professional/Windows 10, Microsoft Office (Microsoft Word, PowerPoint, Excel) Trained in Basic SPSS software, Microsoft Outlook; Internet Explorer, Google, Windows Live, ChildPlus, Sen-track database Conflict resolution skills Superior Organizational Skills Exceptional interpersonal skills Ability to work effectively with a team Excellent Customer Service Skills Effective Problem Solving Skills Excellent Critical Thinking Skills Detail Oriented, ability to maintain confidentiality Experienced interviewer and trainer Able to perform in critical or unusual situations Capable of dealing with cyclical workload pressures New Hire Orientation Records Maintenance Awareness of federal and state employment related laws and regulations Risk management processes and analysis Process implementation  COMPUTER SKILLS - HRIS,  XP Professional/Windows 10, Microsoft Office (Microsoft Word, PowerPoint, Excel) Trained in Basic SPSS software, Microsoft Outlook; Internet Explorer, Google, Windows Live, ChildPlus, Sen-track database Work History Veteran Advocate Intern , 01/2012 to 04/2012 Company Name – City , State Collected veteran information through interviews, observations and test Completed holistic care plan for homeless veteran and 30 day reviews Referred Veterans to other agencies based on their needs Prepared appropriate reports for use by collaborating organizations Attended program staff meetings, treatment reviews Conducted meeting to inform team members of new resources Updated Veteran information in Base Camp database Managed 15 Veterans Liaison with local agencies to assist homeless Veterans Conducted research for other programs to assist homeless Veterans Conducted follow- up interviews on a monthly basis Determined Veteran's eligibility for the homeless program. Intensive Supervision Officer , 02/2016 to 04/2018 Company Name – City , State Monitors Juvenile Offenders sentenced to probation and parole Provide innovative ideas to improve efficiencies to accomplish work Manage case load of 18 juvenile Scan documents for appropriate record keeping purposes Sends out referral for mental health counseling and alcohol and drug treatment Conducts interviews, maintains detailed case notes Acts as a liaison by reporting probation violations to the court with violation details Employment assistance Maintains case notes in database, completes monthly reports Conducts daily, weekly and monthly interviews Carries out risk assessments in order to protect the public for further possible offending Provides pre-sentence reports for court on juveniles charged with an offences, which helps judges decide what sentence should be passed Attending court , sometimes to testify about written recommendation reports Instructs and conducts juvenile prevention classes Explain Probation Court Orders / Parole Guidelines. Hunan Services Specialist , 06/2014 to 02/2016 Company Name – City , State Engage children and families in development of treatment plans Manage case load of 35 - 53 children Assisted with Shelter duty in emergency situations Scan documents for appropriate record keeping purposes Supervised 4- 5 Case Managers Conducts interviews, elicit pertinent information from reporters of child abuse and neglect. Strong written, oral, and interpersonal communication skills. maintains detailed case notes Provide innovative ideas to improve efficiencies to accomplish work Acts as a liaison by reporting to the court, when families are not willing to corporate with DSS Maintains case notes in database, completes monthly reports Maintain confidentiality and comply with policies and procedures Consultation with Law Enforcement; prepare court documents; collaborate with Guardians ad litem; & service providers Attending court to testify about written recommendation reports Train new staff on policies and procedures, demonstrate integrity. DUI Probation Officer , 10/2012 to 06/2014 Company Name – City , State Monitors State Offenders sentenced to probation Manage case load of 250 probationer Scan documents for appropriate record keeping purposes Conducts interviews, Maintains detailed case notes Administers and revaluates drug screens Acts as a liaison by reporting probation violations to the court with violation details Assisted with interviews and trained New Hires Evaluated New Hire Progress as well as Individualizes Improvement plans Maintains case notes in database, completed monthly reports by monthly deadlines Conducts weekly and monthly interviews with offenders Carries out risk assessments in order to protect the public for further possible offending Provides pre-sentence reports for court on individuals charged with an offences, which helps judges decide what sentence should be passed Attending court, to testify about written recommendation reports Participate in annual review and performance management process via training and reporting activities as assigned. Family Service Worker/Georgia Pre , 08/2012 to 10/2012 Company Name – City , State Recruit and enroll participants that qualify for Head Start and Pre-k partnership program Review and verify eligibility criteria for 40 to 60 potential participating families Scan documents for appropriate record keeping purposes Assist participating families with locating financial, educational and other informational resources Ensure that participating child medical, health and dental requirements are met Maintain ongoing communication with families by following up with parents Contact family pediatrician, dentist, and other medical professionals for update of all health documents Responsible for meeting or exceeding program requirements for participant's healthcare, mental health/disabilities, social services and parent involvement. Process referrals for children with behavior and/or developmental concern Assist families with finding a medical/dental home and maintaining medical insurance. Rehabilitation Care Technician , 12/2003 to 08/2012 Company Name – City , State Provide direct care to patients suffering post-acute medical injuries Perform EKG's, vital signs, bathing, and intermittent cauterizations Assist patients with multiple chronic diagnoses including: Chronic Obstructive Pulmonary Disease, Asthma, Traumatic Brian Injury, Cerebrovascular accident* Record and document patient's behavior, assist with admissions and discharges Monitor and record patient's glucose, weight, pulse oximetry, and I/O Assist in Emergency Code situations, by calling additional personal, gathering emergency equipment and/ or starting Cardiopulmonary resuscitation (CPR). Team Lead , 06/2001 to 07/2003 Company Name – City , State Complete department Payroll and maintain updated attendance performance reports for Customer Care staff. Maintain accurate department staffing plans. Scan Human Resource documents to accounting for appropriate record keeping purposes. Maintain accurate performance reports for subordinates and follow up as needed. Issue corrective action, PIP - Performance evaluation Plans, evaluations on each team member, as required Maintained time card and requested time off per policy Complete performance evaluations on all staff in a timely manner. Create, compile, maintain and publish statistic/data reports to be used by other members of the organization. Communicate with other departments and contractors via phones, video conference, skype and e-mail in a clear, concise and professional manner to resolve pending customer issues. Participate in annual review and performance management process via training and reporting activities as assigned. Provide innovative ideas to improve efficiencies to accomplish work Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed. Participate in auditing Department tasks/functions to identify process improvement opportunities. Participate in Department Leadership meetings and/or conference calls on a regular basis. Complete department special projects as assigned by the Department Manager. Performs any other task as deemed necessary by the Organization. Education Master of Science : Human Resource Management Human Resource Generalist , 2019 Strayer University - City , State Human Resource Management Human Resource Generalist Bachelor of Arts : Sociology , May 2012 Augusta State University - City , State Sociology GPA: 3.35 Quantitative Methods of Research I and Research Methods II, Methods in Sociological Research, Psychology, Social Problem Analysis, Health Psychology, Gerontology, Sociology of Death, Grief and Caring, Medical Terminology, ROFILE ___________________________________ More than ten years of experience in human services and healthcare related fields Demonstrated ability to learn new skills and concepts quickly Proven interpersonal skills acquired through work experience, academic projects and mentor and leadership opportunities Acknowledge for exceptional organizational and management skills Self-motivated, able to effectively set priorities to achieve immediate and long-term goals and meet operational deadlines Excellent oral and written communication skills developed through numerous class presentations, essays and reports while pursuing my degree Diligent and able to adjust to fast pace environment Extremely reliable under pressure : Skills academic, accounting, ad, auditing, Basic, interpersonal communication, Excellent oral, interpersonal skills, oral, concise, Conflict resolution, Consultation, counseling, CPR, Critical Thinking, Excellent Customer Service, Customer Care, database, dentist, Detail Oriented, EKG's, e-mail, essays, fast, financial, Human Resource, insurance, Internet Explorer, Law Enforcement, Leadership, notes, management skills, Medical Terminology, meetings, mental health, mentor, Excel, Microsoft Office, Microsoft Outlook, PowerPoint, Windows, Microsoft Word, Monitors, Organizational Skills, organizational, Assist patients, bathing, Payroll, pediatrician, performance management, policies, presentations, Problem Analysis, Problem Solving Skills, process improvement, Progress, Psychology, record keeping, reporting, Research I, Research, resuscitation, Self-motivated, social services, SPSS, staffing, phones, Time management, trainer, treatment plans, video, vital signs, written, written communication skills

ASSISTANT TEACHER Summary Childcare professional skilled at remaining calm under pressure while keeping the daycare setting light and playful. Works hard to identify and address behavioral and educational issues. Highlights Positive and cheerful Active listener Head Start program knowledge Certified in Early Childhood Education Infant, toddler and preschool curricula Reliable Approachable Playful Highly organized Experience Assistant Teacher 05/2014 to 11/2014 Company Name City , State Read stories to the children and taught them painting, drawing and crafts. Disciplined children and recommended other measures to correct behavior. Carefully monitored children's play activities. Maintained daily records of activities, behaviors, meals and naps. Communicated with children's parents and guardians about daily activities, behaviors and problems. Managed general housekeeping duties, including feeding, diapering, resting, and cleanup. Student Teacher 02/2013 to 02/2014 Company Name City , State Plan/ implement developmentally appropriate curriculum for 4-5 year olds children in a VPK classroom. Assess children's progress towards VPK standards through daily observation. Design and maintain a nurturing learning environment for young children. Supportive VPK Student Teacher 01/2013 to 01/2014 Company Name City , State Assist teacher in setting up learning centers, carry out activities with children. Serve meals to children, family style. Supervise children during playground area. Summary of qualifications. Education Early Childhood Education Department of children and Families Certification: 45 Hours including VPK Literacy Department of Education Certification: Early Childhood Professional Certificate, recognized by State of Florida as equivalent to National Child Development Associate Credential American Red Cross Frist Aid and CPR for infant, Child, and Adult Volunteer Experience 2014 Fort Myers Institute of Technology City , State Early Childhood Professional Certification : Special Olympics Present Special Olympics Skills CPR Serve Meals Preschool Teacher Computer Skills Publishing Software Skills

HEALTHCARE INSTRUCTIONAL ASSISTANT Experience Healthcare Instructional Assistant , 10/2018 to Current Company Name – City , State Perform G tube feedings and Straight Catheterization procedures on Special Needs and General Education Elementary School students. Assist Teacher in K-12 Classroom setting up workstation. Implement lessons taught by the teacher, monitoring students behaviors utilizing positive and negative reinforcement. Follow IEP, collaborate with Instructional Assistants, ABA Interventionists, Teachers and Psychologist. Instructional Assistant , 09/2016 to 09/2018 Company Name – City , State Work with General education and Special needs Students K-12 in a classroom setting. Monitoring different behaviors, utilizing positive reinforcements enforcement, redirecting students, utilize token system, teaching independence, implementation of lessons taught by Teacher. Collaborate with a team of Teachers, psychologists and Instructional assistant's working towards IEP/Goals of the student. Work and setup academic group workstations. Tutor students on 1:1 basic. Assist students with hygiene as needed. Acting Clerk/ Nursing Attendant , 02/2005 to 10/2015 Company Name – City , State Worked n a Clinic Registering incoming patients for clinic appointments, Answer inquiries over telephone regarding patient's appointment. Update patients demographic information into computer system. Scheduled surgeries, Input services rendered By physician using diagnosis code for proper payment of services. Ordered supplies , faxed, clerical duties. Work History Healthcare Instructional Assistant , 10/2018 to Current Company Name – City , State Perform G tube feedings and Straight Catheterization procedures on Special Needs and General Education Elementary School students. Assist Teacher in K-12 Classroom setting up workstation. Implement lessons taught by the teacher, monitoring students behaviors utilizing positive and negative reinforcement. Follow IEP, collaborate with Instructional Assistants, ABA Interventionists, Teachers and Psychologist. Instructional Assistant , 09/2016 to 09/2018 Company Name – City , State Work with General education and Special needs Students K-12 in a classroom setting. Monitoring different behaviors, utilizing positive reinforcements enforcement, redirecting students, utilize token system, teaching independence, implementation of lessons taught by Teacher. Collaborate with a team of Teachers, psychologists and Instructional assistant's working towards IEP/Goals of the student. Work and setup academic group workstations. Tutor students on 1:1 basic. Assist students with hygiene as needed. Acting Clerk/ Nursing Attendant , 02/2005 to 10/2015 Company Name – City , State Worked n a Clinic Registering incoming patients for clinic appointments, Answer inquiries over telephone regarding patient's appointment. Update patients demographic information into computer system. Scheduled surgeries, Input services rendered By physician using diagnosis code for proper payment of services. Ordered supplies , faxed, clerical duties. Education Master's : Health Education , 04/2019 Touro University Worldwide - City , State Master's : Health Education Bachelor's : Healthcare Administraton , 03/2018 Touro University Worldwide - City , State Associate : Social & Behavioral Sciences , 12/2015 Los Angeles Southwest College - City , State Bachelor's Degree : Healthcare Administration at Touro University, I had the opportunity to Develop the skills and experience necessary to succeed in Public health and Health Education positions. Examples of my relevant Highlights CPR, Microsoft Excel, Microsoft Office, Child care, Organizational Skills, Teaching, Filing, English, Customer Service, Excel, Developmental Disabilities Experience, Microsoft Word Certifications and Licenses Academic Basic Catheterization Child care Clerical CPR Critical Thinking Customer Service Developmental Disabilities Diagnosis English Filing Health Education Microsoft Excel Excel Microsoft Office Microsoft Word Organizational Skills Organization skills Public health Teacher Teaching Telephone Verbal communication Written Skills CPR, Microsoft Excel, Microsoft Office, Child care, Organizational Skills, Teaching, Filing, English, Customer Service, Excel, Developmental Disabilities Experience, Microsoft Word Certifications and Licenses, Academic, basic, Catheterization, Child care, clerical, CPR, Critical Thinking, Customer Service, Developmental Disabilities, diagnosis, English, Filing, Health Education, in K, Microsoft Excel, Excel, Microsoft Office, Microsoft Word, Organizational Skills, Organization skills, Public health, Teacher, Teaching, telephone, verbal communication, written Additional Information Authorized to work in the US for any employer Summary providing general administrative back-up and other duties. More than 5 years of clerical support. Familiar and experienced with electronic filing systems, various document management technologies, and scanning experience. Knowledge of filing systems and standards. Proficiency working with Document Management Systems. Able to multi-task and efficiently manage changing priorities. Excellent organizational and analytical skills, with attention to detail.

SENIOR ASSOCIATE BUSINESS DEVELOPMENT Professional Summary Background includes military service in the United States Marine Corp and the United States Army. A strong formidable leader, that is able to manage individuals as well as large groups. Keys skills include developing strong public relationships and helping others develop winning attitudes on personal levels. Strong problem solving skills, and able to adapt to rapidly changing situations under stressful situations Displays strong work ethics and morals. Creating a great win/win situation with the client and investor or funding source. Following up with clients to ensure satisfaction and answer any questions they may have. Prospecting through referrals and other creative approaches. Setting and achieving targeted contract goals as needed. Have superior knowledge in negotiations to effectively help clients and investors make sound decisions. Contact high profile investors to spark interest in client offerings using investor database, negotiating fees and price offerings between investors and clients. CAR SALES November 2013 Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles. Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions. Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport. Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services. Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile. Provides sales management information by completing reports. Updates job knowledge by participating in educational opportunities; reading professional publications. Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Ability to Work Well in a Team Atmosphere Ability to multitask in a fast paced environment Team player that can help others, and learn from others as needed. Strong problem-solving, analytical, and quantitative skills. Good oral and written communication skills, able to express ideas and information in a clear and concise manner. Professional presence to interact with executive management and investors. Ability to balance multiple projects simultaneously with key dates and deadlines. Ability to work effectively with diverse personalities. Resourceful, reliable, get-things-done kind of person. Willing to take responsibility, be held accountable, and really own the position. Possession of Current Valid California Drivers License, insurance, reliable transportation Core Qualifications Client-focused Results-oriented Quick learner Contract negotiation/review/drafting File/records maintenance Microsoft Office Goal-oriented Excellent negotiating tactics Business negotiation Cold Calling Sales Force Experience Senior Associate Business Development January 2015 to Current Company Name － City , State Working with private hard money lender as a negotiator for real estate contracts, and business development. Working with brokers and clients to secure funding for real estate projects both commercial and residential, business acquisitions. Build and maintain financial relationships with investors' brokers and funding partners. CEO January 2011 to Current Company Name － City , State Re-established brokering business after the real estate meltdown as an LLC in the state of Nevada. Owner operator in good standing with secretary of state. Duties to include but not limited to successfully negotiating large contracts valued in excess of 23 million dollars for clients with investors and or other funding sources. I display the following attributes vital to business to business protocol. Responding to investor and client leads timely, answering questions, providing information and ideally setting an appointment for meetings and three way calls. Following-up with leads to assist them as needed through their funding phase until ready for a financial decision and purchase. CEO January 2001 to January 2005 Company Name － City , State Infantry soldier, Iraq war veteran. Oct, 2008 structured The Lane Organization, LLC under records of the Nevada Secretary of State as a Limited Liability Corporation. Main function was brokering real estate notes, annuities, and structured settlements. Main skill was to contact high profile investors to spark interests in client offerings using investor databases and points of contact. Negotiating fees and price offerings between investors, clients and other interested parties. Field Radio Operator Communication specialist January 1983 to January 1987 Company Name － City , State Education Associate Degree : Sport Psychology , 2012 National University － City , State , usa High School Diploma : 1983 Midfield high School － City , State , usa Associate of Arts : Golf Management , 08/2011 PGCC Professional Golfers Career College － City , State , usa Professional Golf Management City , State 2011 to present Sport Psychology with audio sound therapy as a side study. Bachelors' degree in progress. Professional Affiliations Veterans Administration Personal Information Fair play golfer, reading, learning and communicating. I have other interest outside of golf such as horses, traveling and other outdoor activities. Jet skiing, outdoor lunches with spouse, and too many things to want to do with little or no time to do them. Outgoing energetic and fun to be around. In a business setting I am the type to roll up the sleeves and grab the task at hand. Due to my military background I am able to make quick decisive decisions and work under stress. I am currently looking for the next career move in life and will embrace it energetically for the right employer. I am trainable and still strive to learn at least one thing every day. Interests Shadow Valley Golf Course: Boise, Idaho - Caddie Services 2009-2010 Ontario Golf Course: Ontario, Oregon - Volunteer course maintenance 2009-2011 Soboba Classic Nation Wide Tour: Volunteer 2009-2010 LPGA Pro Am Kraft Nabisco, Mission Hills Country Club, Pro Am Caddie 2011 Professional Golfers Career College Associates Degree in golf Instruction 2009-2011 Skills acquisitions, audio, Bachelors, business development, contracts, client, clients, databases, financial, notes, meetings, money, Negotiating, negotiator, Oct, progress, Psychology, real estate, settlements, sound, structured Additional Information MEDALS U.S. Army Good Conduct Medal U.S. Marine Corp Good Conduct Medal National Defense Service Medal U.S. Army Good Conduct Medal U.S. Marine Corp Good Conduct Medal National Defense Service Medal GOLF EXPERIENCE: Shadow Valley Golf Course: Boise, Idaho - Caddie Services 2009-2010 Ontario Golf Course: Ontario, Oregon - Volunteer course maintenance 2009-2011 Soboba Classic Nation Wide Tour: Volunteer 2009-2010 LPGA Pro Am Kraft Nabisco, Mission Hills Country Club, Pro Am Caddie 2011 Professional Golfers Career College Associates Degree in golf Instruction 2009-2011 About me: Fair play golfer, reading, learning and communicating. I have other interest outside of golf such as horses, traveling and other outdoor activities. Jet skiing, outdoor lunches with spouse, and too many things to want to do with little or no time to do them. Outgoing energetic and fun to be around. In a business setting I am the type to roll up the sleeves and grab the task at hand. Due to my military background I am able to make quick decisive decisions and work under stress. I am currently looking for the next career move in life and will embrace it energetically for the right employer. I am trainable and still strive to learn at least one thing every day.

GUNNERY SERGEANT Core Qualifications Detail oriented Budget planning Windows proficient Mac proficient Active Directory Microsoft proficient Leadership skills Resource management Experience Gunnery Sergeant January 1997 to January 2014 Company Name Specialist Company Name Administered, designed, installed, maintained, and repaired network data communication links and fiberoptic cabling. Supported a myriad of computer and network operating systems and servers. Provided direct hardware and software support, installation/configuration support for over 5000 users, computers, laptop, printers, and peripherals. Manage, supervised, and trained over 40 personnel at any given time during multiple work shifts in a constantly changing environment. Implemented policies and directives to streamline and maximize productivity of all personnel. Maintained Windows and Linux/Unix HP-UX based servers performing data management, backups and restore, troubleshooting and preventative maintenance to ensure minimal downtime and increased productivity throughout entire organization. Oversaw the successful completion of several windows platform migration workstation and server Network administration, design, and installation utilizing fiber-optic, tactical fiber-optic cabling, and Cat 5e cabling allowing for quick and efficient reorganization of IT assets Cisco and Alcatel switch and router installation and administration, ADP trained Responsible officer for all IT assets in Unit and responsible for maintaining an accurate inventory of over 3000 computers, printers, and peripherals. Information assurance manager (IAM) for Organization, ensured compliance with DOD IA standards. Responsible for ensuring all IAVA, antivirus install and updates throughout organization Manage helpdesk via phone or email fielding all trouble calls from customers and resolving or escalating them as required. Create, modify, and delete user accounts. Initiate, manage, track, close, and perform trend analysis on maintenance actions. Used trouble ticket system (Track IT!, Remedy) and other Organizational tools. MAGTF Planning Specialist Baghdad, Iraq Responsible for logistical support; typical duties included updating plan and information to unit-level detail and operating/managing force deployment planning's automated data processing tools. Created force reports and properly formatted and forwarded electronic mail, files and newsgroup message traffic. Provided support in preparing, planning, mapping, and tracking routes for over 50 personnel on daily basis. Developed reports for Supervisors on a weekly basis using Command Post of the Future (CPOF) system. Maintained constant contact with personnel providing the needed support. This resulted in zero loss of personnel and assets saving the government about $50 to $100 million. Aviation Supply Specialist Validated customer requirements, processed requisitions, submitted requisitions, initiated appropriate follow-up actions, and processed and delivered material in accordance with all government regulations and procedures. Maintained Inventory Procured assets when below allowable limits Perform the functions necessary to provide logistical support to aviation activities. Performed tasks dealing with aviation supply support, including financial management, inventory management, material management, personnel staffing and requisitioning procedures. Education Bachelor of Science : Information Technology , October 2012 Columbia Southern University － City , State Military Occupation Specialty Training Information Technology Aviation Supply Course *Yellow belt trained in Continuous Process Improvement Awareness Skills Active Directory, streamline, ADP, antivirus, Budget planning, cabling, Cat 5, Cisco, Communication Skills, hardware, data processing, data management, Detail oriented, electronic mail, email, financial management, government, government regulations, HP-UX, inventory management, Inventory, Leadership skills, Linux, Mac, managing, Windows, windows platform, migration, Network administration, network, operating systems, Organizational, peripherals, personnel, Personnel management, policies, printers, Process Improvement, quick, router, servers, staffing, switch, software support, phone, trend, troubleshooting, Unix Additional Information KEY QUALIFICATIONS *Active Secret Clearance *Stress Management AWARDS Joint Service Commendation Medal Joint Service Achievement Medal Navy & Marine Corps Achievement Medal Joint Meritorious Unit Award Navy Unit Commendation Marine Corps Good Conduct Medal National Defense Service Medal Afghanistan Campaign Medal Iraq Campaign Medal Global War on Terrorism Service Medal Navy Sea Service Deployment Ribbon

RESEARCH ASSISTANT Summary Seeking a position in a research institution or a university Skills Managerial Accounting, Legal Environment of Business, Financial Management, Operations Management, Business Information Systems, Managerial Economics, Organizational Behavior and Management Processes, Quantitative Analysis for Business Decisions, Financial Statement Analysis, Marketing Management, Strategic Management, and Professional Paper and Presentation.Managerial Accounting, Legal Environment of Business, Financial Management, Operations Management, Business Information Systems, Managerial Economics, Organizational Behavior and Management Processes, Quantitative Analysis for Business Decisions, Financial Statement Analysis, Marketing Management, Strategic Management, and Professional Paper and Presentation.Microsoft Word Microsoft ExcelMicrosoft PowerPointMicrosoft ProjectMicrosoft AccessMicrosoft Outlook Express Experience 02/2005 to 05/2005 Research Assistant Company Name College of Business Administration and Economics, New Mexico State University, NM. Do market research, prepare and write business and marketing plans for start-up companies. Work under the supervision of Dr. Kevin Boberg, Associate Dean. 01/2002 to 01/2003 Officer Company Name Industrial and Commercial Bank of Vietnam (http://www.icb.com.vn) Translated banking documents in English to Vietnamese. Acted as an interpreter when needed. Developed and maintained the correspondent banking relationship with Russian banks. Kept track of loans borrowed from foreign banks. Worked on the Returnee project between Vietnam and the German Reconstruction Bank. Did other administrative and clerical work. 02/1999 to 02/2001 02/1999 Company Name Certificate of Liaison Officer by the Ministry of Trade, Vietnam (http://www.mot.gov.vn) Group Prize) in the National Students' Scientific Research Competition organized by the Ministry of Education and Training (http://www.moet.edu.vn). Innovative Medal for the Youth. 2 Page of 2. Education and Training 2005 Master of Business Administration New Mexico State University May 20, 2005 NM 4.00 2002 Bachelor of Economics Foreign Trade University － City Vietnam Recipient of the 2004-2005 Glen Yoquelet Scholarship, College of Business Administration and Economics, New Mexico State University, NM. Graduate Assistantship, College of Business Administration and Economics, New Mexico State University, NM. Activities and Honors Certificate of Liaison Officer by the Ministry of Trade, Vietnam (http://www.mot.gov.vn) Group Prize) in the National Students' Scientific Research Competition organized by the Ministry of Education and Training (http://www.moet.edu.vn).Innovative Medal for the Youth. Additional Information Awards, Honors and Achievement 2004

SALES MANAGER Summary Driven sales and marketing professional with strong track record of planning, organizing, generating leads, and building and leading high performing teams with 4+ years of experience in sales, business development and project management in the trucking and mining industry. Bilingual and quick learner with an ability to prioritize simultaneous projects, prospect clients and perform well in a demanding environment. Strong communication, presentation, organizational and problem-solving skills.  Highlights Research and Analysis Strategic Marketing Fluent in Spanish Customer service Detailed Oriented Strategic Sales Leadership Business Development Key Account Management  Market Planning Experience Company Name City Sales Manager 11/2014 to 01/2016 Extraction and international commercialization of bulk Asphaltite ­ Chile Office (USD3MM est. 2016). Led Santiago office sales from inception to USD3MM (est.2016) by successfully identifying and securing customers in USA and Latin America. Formulated detailed sales and profitability forecast for a 5-yr expansion plan successfully achieving goals for the first 18 months. Improved customer service resulting in 43% increase in repeated sales. Company Name City , State Project Manager 08/2012 to 09/2014 Customized truck body and trailer builder for the mining, electricity distribution, agricultural, sanitation and firefighting sectors integrating equipment from National Crane, Altec, Heil, Mongoose Jetters and others on Mercedes Benz, VW, Freightliners and International truck chassis (USD48MM Sales). Reorganized quality control and developed new quality assurance resulting in 75% reduction of customer returns with USD700K yearly savings. Successfully gathered and translated pre-sales and post-sales on the customer base of the various industries into coherent product designs for each client resulting in improved customer satisfaction. Effectively coordinated work of 40 employees across 5 departments greatly improving internal communications. Managed projects through all stages resulting in 35% reduction in delivery time and 15% business growth. Company Name City , State Marketing Consultant 11/2011 to 07/2012 Law and Finance private consulting office (USD5MM Annual Sales). Planed and executed business plans for companies consulting to enter in the Chilean Market by generating a 5-year plan and defining specific sales goals to succeed in the country. Improved office customer acquisition by 17% and generating USD0.8M in new annual revenue. Education Master of Science : International Marketing 2016 Hult International Business School , City , State , United States of America Generated one year business and marketing plan for Edmunds.com with complete support of the company. Created a one year business and advertising plan for NBC TV interacting with the company daily. Master of Science : Marketing 2012 IEDE Business School , City , State , Chile Bachelor of Science : Business and Management Administration 2011 Andres Bello National University , City , State , Chile Languages Fluent in English, Fluid in Spanish, Basic German. Interests Hobbies: Musician for 15 years, Basketball player. Technology Analysis Skills Office Suite, SQL, Google Products.

FINANCE CONTROLLER Summary Hands on Controller with over 12 years of experience in financial accounting and management, acknowledged for sound decision-making abilities, analytical skills, business acuity and problem solving skills. Strategic, methodical and reliable, enjoy the challenge of resolving long term issues, and influencing positive bottom line outcomes. Enjoy opportunities to think outside the box deriving new solutions to old problems through strategic information gathering, data collection and comprehensive scrutiny. Persuasive and concise communicator; experienced in dealing with all levels of management and coaching subordinates for greater productivity and success. Highlights Financial statement analysis Account reconciliation expert Budget forecasting expertise Complex problem solving Effective time management Excellent managerial techniques Strong organizational skills Flexible team player Accomplishments Successfully led globalization of accounting operations resulting in streamlined processes and reduction in month end close cycle. Designed process and led implementation team of automated invoice and credit memo approval workflow tool. Implemented monthly operational financial review process resulting in more effective P&L management. Responsible for preparing division balance sheet and delivered monthly Executive Balance Sheet review to Division CFO and business stakeholders.  Experience Finance Controller July 2014 to Current Company Name - City , State Manage large scale revenue cycle contracts in day to day operational finance & accounting activities including budgeting/forecasting, revenue recognition and financial reporting. Reviewed and refined operational accounting procedures. Investigated and resolved capex vs opex discrepancies resulting in a $500k opex adjustment. Developed processes for review and approval of company capital investments. Division Controller November 2008 to July 2014 Company Name - City , State Managed accounting operations for a $700M IT Services Division, including monthly close, revenue recognition, billing and BS reconciliation Perform and direct periodic financial analysis, reporting & forecasting Provide financial decision support to region and account leaders; produce monthly report decks, review and analyze financial variances and provide accounting guidance Streamlined monthly close process to automate revenue recognition and reduce manual entries Developed a new process for mapping pricing models on newly signed contracts to provide project level financial proformas Supported Oracle system integration, developing post go live training for Global Teams & conversion GL reconciliation. Developed balance sheet reconciliation and review process to ensure GAAP compliance and cleaner P&L's. Corporate Controller February 2002 to May 2008 Company Name - City , State Managed all aspects of accounting operations and financial reporting for a $45 million hardwood flooring wholesale distribution company with locations in the U.S., Malaysia and Europe, Developed the accounting and financial infrastructure post-acquisition including the selection/implementation of an ERP system, recruiting staff and establishing accounting policies and procedures. Automated the foreign consolidation process reducing the monthly close from 15 days to 9. Improved cash flow decreasing DSO from 96 days to 42 days by securing Letters of Credit for all import customer sales and implementing an EDI billing system with "Big Box" accounts. Developed key metric reporting and profitability analysis and presented findings to the executive committee to provide guidance on strategic business decisions. Studied and collected information to determine standard and actual costs of engineered flooring manufacturing including raw material purchases, inventory, and labor. Evaluated actual manufacturing costs and prepared periodic reports comparing standard costs to actual production costs. Proven experience delivering clean audits by implementing strong processes and policies leading to the completion of five clean annual financial audits. Senior Accounting Consultant August 2001 to January 2002 Company Name - City , State Post acquisition integration of vendors and purchasing processes. Prepared service line profitability analysis and analyzed variable costs and vendor performance and identified "critical to quality" points (CTQ's) Developed processes for transitioning data from legacy system to Oracle to ensure timely reporting to Corporate. Reviewed accounting policies and ensured compliance and integration with established GAAP. Streamlined procurement process through the re-distribution of workflow processes, automating purchase orders and reducing headcount. Selected to serve on the international integration team, travelling to Switzerland in support of acquisition integration of sister company, tasked with FAS 52 analysis, foreign consolidation process and tax reporting requirements. Sales tax compliance analysis - software selection and implementation. Senior Business Analyst October 2000 to August 2001 Company Name - City , State Planned and directed the analysis of Industry "Best Practices" to improve financial operations Evaluated and maintained GAAP compliance for reporting Responsible for preparing department budget and P&L Analyzed company's inventory assets resulting in a $14 M obsolescence reduction plan proposal Responsible for overseeing AP, Purchasing and Inventory functions and supervising month end close process ensuring accuracy of data and reporting deadlines were met. Oversaw the automated subledger reconciliation and accrual entries for over 5000 journal entry lines. Designed and maintained Oracle financial reports in support of inventory analysis. Developed accounting and operations processes for Oracle supply chain implementation, analyzing current processes and proposing efficiency improvements. Ad hoc analysis and reporting for division controllers. Finance Director Education and Client Support Services October 1996 to August 2000 Company Name - City , State Directed the development of financial software training programs, delivered content and mentored consulting staff, reporting directly to the CFO. Served as integration expert for Platinum SQL (EPICOR) accounting system, providing critical system support to clients and service partners. Developed content for job-costing software training manuals, customized for OEM integrations to PeopleSoft, SAGE, SAP and Platinum SQL. Managed and developed OEM partner relationships Design and development team member of GAAP compliant OEM software integrations and custom solutions including Platinum, Oracle, PeopleSoft and SAP Consistently met and maintained revenue goals of $500,000 annually. Senior Financial Analyst Company Name - City , State Analyzed accounting processes, resolved system processing issues System consolidations and budgeting process Managed project deliverables, including development of project plans, budgets and staffing for ERP financial systems imp lementations across varied industries. Designed and implemented customized daily processing procedures for AR, GL, AP and Inventory functions. Developed reconciliation methods for reconciling receivables and payables. Researched ISO compliance issues Financial Analyst (Platinum Software) Performed gap/fit analysis and developed custom business accounting solutions Supported clients with day to day accounting processes including GL, Payables and receivables account reconciliations Financial statement preparation, sales forecasting and SEC reporting Installed client server ERP systems and configured financial software modules (GL, AP, AR, PO and INV). Education MBA : Accounting , May 1994 Hawaii Pacific University - City , State , USA Accounting Bachelor of Science : Business Administration , May 1993 Hawaii Pacific University - City , State GPA: Cum Laude Skills ERP Implemenations Peoplesoft, NVision, Oracle 11i, Essbase tools, Epicor Assurenet & Blackline   Intercompany Accounting Balance Sheet Consolidations Purchase Accounting

EMPLOYEE RELATIONS CONSULTANT Summary Human Resources partner with areas of expertise in employee relations, Affirmative Action, recruitment, diversity, employee training and analytics. A student of Wells Fargo's Leadership Compentencies, exhibits leadership behaviors that contribute to business success, risk management and a sustained positive reputation as a premier financial institution and employer of choice. Highlights Interviewing expertise Performance management strategies Staffing and recruiting professional Employment law knowledge Employee relations Manager coaching and training HRIS applications proficient Employee handbook development Accomplishments Recipient, Isaacson Scholarship for Graduate Work in Education and Rising Star Award B.S. in History - Recipient, Young Hispanic Leadership Scholarship Led the Staffing Planning Committee for [Number] years.Introduced the first passive Open Enrollment process.Created a rewards and incentive program that was cited as the driving force behind branch employee retention rate of [Number]%.Transitioned the sales program into full compliance. Experience Employee Relations Consultant June 2013 to Current Company Name － City , State Responsible for managing the employee relations functions for multiple business lines and business groups undergoing significant change. Responsible for designing and executing proactive employee relations plans and programs in accordance with internal policy and labor-law requirements with an acute focus on risk management strategies. Partner with all levels of business leadership and partners throughout the HR community to identify and resolve extremely complex issues requiring an evaluation of data and intangible varying factors. Quickly attained increasing level of responsibility growing doubling my team within four months to manage a team of 8 consultants. This entire team is virtually located across the United States and provides strategic support to all business lines throughout CLG. Provide fluid and strategic ER support to multiple lines of business which includes sales, collections and operations while quickly learning and apply the complex compliance and regulatory environments that govern various products and business practices. Serve as secondary code administrator for CCS and Dealer Services. Provide direct consultative support and ER related reporting to executive level leaders of Dealer Services and Consumer Credit Solutions (CCS) and Risk and Compliance. CLG ER representative at executive level business meetings. CLG's ER representative on enterprise committees including the ER Business Process Forum and ER Insights and Analytics actively contributing to the development of business processes that guide ER consultation in areas of wage and hour investigations, fact finding documentation in HRHD and the expanded scope of ER in the displacement process. In 2013, contributed to the development of the current quarterly ER reporting templates and currently involved in Phase II of an enterprise driven ER reporting structure. Created and led the team-based execution of ER training strategy for Dealer Services' production and operations teams in both a face-to-face and virtual learning environments. As part of HR 2.0 - a key HR strategic initiative for CLG to create a more effective and efficient HR team - selected to lead the Capability Work stream comprised of various level of leaders from different HR groups. This team will deploy the HR Engagement Principles, Customer Excellence resources and Performance Consulting training initiative 4Q14 and 1Q15. Partnered with HRBP to influence and create an escalation process for the Dealer Services matrix organization. Los Angeles, California 5/2011 - 6/2013 Support the company's value of People as a Competitive Advantage by supporting leaders to attract, develop, retain and motivate team members; provide tools and resources needed to succeed in their work; and influence a culture of responsibility and accountability for their businesses and functions. Experience supporting Home Lending group, Consumer Credit Solutions group, Dealer Services and former Wells Fargo Financial group. Volunteered to support a new business group to CLG providing an opportunity to partner with the HR team to create a change management plan to implement a One Wells Fargo approach to employment policy and decisions. Leadership responsibility for introducing Wells Fargo Provided counsel to employees and all levels of management on workplace issues encompassing a diverse scope of situations requiring strong knowledge and application of policy, procedures and labor law. Exercised judgment based on experience and policy knowledge to recommend solutions to resolve workplace concerns or identify trends adversely affecting leadership and team member experience. Equal Employment Opportunity Consultant, Corporate Employee Relations April 2001 to October 2005 Company Name － City , State Wells Fargo Bank - San Francisco, California 4/2001 - 10/2005 Developed, implemented and monitored company's affirmative action programs to ensure compliance with government regulations and consult with managers and HR professionals regarding AA/EEO policies and practices. Investigated and responded to charges of discrimination and represented the company in the agency investigation, medication and/or settlement process directly with state and federal enforcement agencies, business partners and legal partners. Created, developed and implemented the first enterprise-wide database for tracking and business specific charge activity reporting responsive to business need-to-know of charge activity and settlement activity Prepared and evaluated compensation reviews, EEO-1 reports, adverse impact analysis, goals progress reports and under-utilization reports to identify risk and provide recommendations to business and HR partners to address potential risk. Consulted on how to use reports to evaluate bench-strength Developed and delivered training regarding AA and charge process including coordinating annual Plan Writers Conference focused on OFCCP regulation changes and their impact to company's plan process Corporate Diversity and Community Outreach Manager April 2000 to August 2001 Company Name － City , State Responsible for creating and implementing innovative employment strategies to establish a diverse candidate pool responsive to different business staffing needs. Included developing and fostering relationships with professional and management recruitment agencies, community organizations and schools. Managed budget and program development of the Wells Fargo Summer Internship Program Coordinated enterprise participation at national recruiting events such as NSHMBA, NBMBA Expanded recruiting relationships with organizations representing diverse segments of candidates and aligned those segments with business need Managed Summer Interns within Employment Services group Recruiting Manager December 1999 to April 2000 Company Name － City , State Managed a team responsible for developing and implementing staffing programs for the Manager and Supervisor Training Program in CBG. CBG was re-organized in April 2000 and the recruiting program was eliminated. Changed recruiting strategy to focus on local and national community colleges to align business staffing needs to its mid-level supervisor and manager training program Managed program participants and initiated a functional rotational aspect to program experience Aligned recruiting process with corporate recruiting standards Education Specialist January 1996 to January 1999 Company Name － City , State Partnered with teaching and support staff to provide proactive programs focused on developing academic and social skills for college students with diverse backgrounds. Served as an adjunct instructor in Foreign Languages and First Year Seminar. Directed Summer Scholars Program, Early Monitoring Program and WideningOurWorld Technology Program. Responsible for training and managing a team of students during the University's Orientation Programs. Leadership Positions as Advisor for Latin American Students, founding member of first Latina Sorority on campus and Chancellor's Commission for the Status of Women. Education M.S. : Counseling, Higher Education University of Nebraska University of Nebraska M.S. in Counseling / Concentration: Higher Education Administration ● Recipient, Isaacson Scholarship for Graduate Work in Education and Rising Star Award ● Omicron Delta Kappa Leadership Organization B.S. : History B.S. in History - Recipient, Young Hispanic Leadership Scholarship Service and Development Certifications CCS Affiliations Society of Human Resources Management Skills Employee Relations, Hr, Training, Credit, Solutions, Accountability For, Change Management, Labor Law, Lending, Proactive, Self Motivated, Affirmative Action, Compensation, Database, Discrimination, Eeo, Equal Employment Opportunity, Ofccp, Office Of Federal Contract Compliance Programs, Progress, Instructor, Teaching, Collections, Documentation, Executive Level, Fact, Fact Erp, Hr Business Partner, Hrbp, Operations, Risk Management, Sales, Trading, Virtual Learning, Recruiting, Staffing, Budget, Community Outreach, Recruiting Events, Recruitment, Human Resources, Human Resources Management, Mentoring, Premier, San, Storage Area Network, Aspect, Corporate Recruiting, Its, Award

PHD CANDIDATE IN FINANCE Summary Self driven and highly motivated with several years of experience in Quantitative Research including quantitative modeling, econometric analysis, statistical analysis, model development, large data analysis. My work, both in Finance and Engineering has been based on the development, application, and testing of quantitative models. Excellent analytical/critical thinking and problem solving skills. Strong written and oral communication. Highlights Proficient in R, SAS, SQL, C++, Fortran, VBA Advanced Modeling Skills Project Management Experience Critical Thinking Skills Complex Problem Solving Skills Superior Research Skills Excellent Written and Oral Communication Self-motivated Professional Experience PhD Candidate in Finance 08/2010 to Current Company Name City , State Conduct research in Finance, specifically asset pricing and econometric modeling. Current work includes: 1) Do tax revenues Reduce Agency Costs and Increase Hospital Efficiency? Empirical Evidence from Washington State - conducted using Maximum Entropy Econometrics, 2) Return Distributions under GARCH Process with Sentiment Measures 3) Market Sentiment and its Effects on Stock Returns 4) A State-Space Model for Investor Sentiment and 5) Herding in Option Pricing Models – A State Space Approach. Visiting Instructor in Finance 09/2013 to 08/2014 Company Name City , State Taught MBA and Undergraduate Classes in Investments, Financial Markets and Institutions, Bank Financial Management, Introduction to Financial Management Visiting Asst. Professor in Finance 08/2008 to 06/2010 Company Name City , State Taught MBA and Undergraduate Classes in Financial Modeling, Strategic Business Problem Solving, Working Capital Management Research Assistant Professor 01/2001 to 02/2006 Company Name City , State Principal Investigator on projects for the development of mathematical models for life prediction of Nuclear Waste containers for the Yucca Mountain Nuclear Waste Repository (sponsored by DOE). Taught classes in engineering to graduate and undergraduate students. Research Scientist 10/1999 to 12/2000 Company Name City , State Worked on the development of mathematical models for life prediction of turbine engines blades for US Air Force fighter jets. Education Ph.D. : Materials Science and Engineering 6 1999 Georgia Institute of Technology (Georgia Tech) City , State , USA B. Tech. : Metallurgical Engineering 6 1992 IIT Bombay City , India Ph.D. : Finance 2015 University of Connecticut City , State , USA MBA : Finance 12 2007 Gonzaga University City , State , USA M.S. : Ceramic Engineering 12 1995 Georgia Institute of Technology (Georgia Tech) City , State , USA Sample Publications 1) Namjoshi Shantanu, McPherson Matthew Q, and Friesner Dan, Do tax revenues Reduce Agency Costs and Increase Hospital Efficiency? Empirical Evidence from Washington State, Global Business and Finance Review, Vol 17, Issue 2, Fall 2012, pp 137-160 2) S. A. Namjoshi and K. Hickman, The Impact of Morningstar Five-Star Ratings, Journal of the Academy of Finance, Summer 2010 3) Namjoshi Shantanu, Market Sentiment and its Effects on Stock Returns, 2nd International Conference on Emerging Trends in Finance & Accounting, August 9-10, 2013, SDM Institute for Management Development, Mysore, India. 4) Namjoshi Shantanu, Return Distributions under GARCH Process with Sentiment Measures, 2014 MBAA International Conference, Chicago IL, March 2014 5) Namjoshi Shantanu, A State-Space Model for Investor Sentiment, In Progress 6) Namjoshi Shantanu, Herding in Option Pricing Models – A State Space Approach, In Progress 7) K.S. Raja, S. A. Namjoshi, and M. Misra, Improved Corrosion Resistance of Ni-22Cr-13Mo-4W Alloy by Surface Nanocrystallization Materials Letters, 59 (2005) 570-574. 8) S. Mall, S.A. Namjoshi, and W.J. Porter, Effects of Microstructure on Fretting Fatigue Crack Initiation Behavior of Ti-6Al-4V, Materials Science and Engineering A 383 (2004) 334–340 9) Namjoshi S. & Mall S., Fretting behavior of Ti-6Al-4V under combined high cycle and low cycle fatigue loading, The International Journal of Fatigue 23 (2001) S455-S461. 10) Namjoshi S.A., Thadhani N.N., Modeling The Reaction Synthesis Of Shock-Densified Titanium-Silicon Powder Mixture Compacts, Metallurgical and Materials Transactions B, vol. 31B, no. 2, pp. 307-316B, Apr. 2000. 11) Royal T.E., Namjoshi S.A., Thadhani N.N., Mechanistic Processes Influencing Shock-Chemistry in Powder Mixtures of the Ti-Si, Ti-Al, and Ti-B Systems, Metallurgical and Materials Transactions A, vol. 27A, no. 7, pp. 1761-1771, July 1996 Accomplishments Academic Advisor: Graduated: 1 PhD. student (2005), 1 M.S. student (2004) Patents: - J. C. Lacombe, K. S. Raja, S. A. Namjoshi, M. Misra et al., “Methods for Fabrication of Porous Metal Templates and Growth of Carbon Nanotubes and Utilization Thereof,” US 20050276743 A1 - K. Paramguru, K. S. Raja, S. A. Namjoshi, M. Misra, “Method of Forming Nanoporous Surfaces and Coating Bioceramic on the Nanoporous Surfaces,” patent application pending, May 2004.

BUSINESS DEVELOPMENT EXECUTIVE Summary Results driven sales professional with an exemplary record of developing strategic initiatives to enhance sales. Thrives on a challenge, initiates action and entrepreneurial in business approach. Able to seize opportunities and demonstrates excellent networking skills. Exudes energy and enthusiasm while consistently meeting or exceeding sales targets. Offers an excellent record of experience and accomplishments. QUALIFICATION HIGHLIGHTS Account/Territory Management Contract Negotiations Client Development/Focus Sales Analysis Strategic Planning Quota Attainment Business Development/Market Growth Team Leadership Consultative Sales and Network Solutions Experience Company Name September 2008 to Current Business Development Executive Responsible for managing the entire sales cycle with accountability to engage specialist team members; Aggressive and active in competitive accounts, knowledgeable regarding competition and industry trends; Identify, articulate, and implement products, solutions and services to customer requirements; Articulate and position full spectrum of OfficeMax products, services, and solutions to key departmental decision makers; Develop and implement business plan for client base to identify, sell, and support services and/or products in existing OfficeMax accounts; Responsible for proposing and closing engagements that will achieve total revenue growth (sale and annuity), profit, and customer satisfaction plans; Perform account maintenance and continuous new business development; Work with the in-territory BRM and other resources to accomplish install, revenue, and profit objectives; Develop plans for growth and solicit buy-in from management; Perform presentations internally and externally on existing capabilities to gain support. Company Name September 2005 to September 2008 Client Advisor Developed new business leads and increase client base through focused personal marketing efforts that include, but not limited to, direct mail, networking affiliations, and telemarketing ; Accommodated client product preference via presentation and demonstration; Kept abreast of incoming inventory, features, accessories, etc and determine the benefits to prospective clients; Conducted needs assessments of potential buyers; Ensured proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system; Maintained comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons; Made effective deliveries by following all sales details, inspecting every vehicle sold, introducing clients to Service Manager, and making a personalized delivery of the vehicle. Key Contributions Awarded Client Advisor of the Month 18 times; Achieved BMW of North America's highest sales award for exceeding yearly sales quotas for 2006 and 2007 Received sales incentive awards for the most on-the-spot sales and client retention. Company Name November 2001 to September 2005 Sales Representative Established relationships with key target physicians in assigned territory through office in-services, roundtable discussions, focus group meetings, speaker programs and routine office visits; Sales cycle included cold calling, appointment setting, needs analysis, and post-sale tracking; Worked effectively with team members in gaining market share from competitors; Implemented a cross-over technique to territory organization plan to maximize and build stronger relationships with physicians and consultants; Provided product presentation to target physicians to include clinical facts statistics and indications; Attended corporate training seminars to maintain strong working knowledge of product. Key Contributions Gained highest sales percentage from new product growth since March 2005 Achieved quarterly sales goal as well as maintained top 25% status throughout tenure Built key relationships to successfully gain access to physicians that were often difficult to see. Company Name April 1999 to November 2003 Document Solutions Executive Marketed photocopiers and facsimile equipment to businesses, schools, and individuals within the assigned territory; Sales cycle included cold calling, appointment setting, needs analysis, product presentation and demonstration, and post-sale tracking; Developed new client base in assigned territory - averaged over 200 cold calls weekly; Analyzed customer requirements to determine product solution. Key Contributions Achieved 100% of a $3M quota during fiscal year 2001 and 2002 Received highest sales award company-wide February 2000 Received Team Player award for second quarter 2001 Received Document Management Consultant of the Year award for 2001 and 2002. Skills Articulate, benefits, business plan, closing, cold calling, competitive, Consultant, corporate training, Client, clients, customer satisfaction, delivery, direct mail, Document Management, facsimile, features, focus, Image, inventory, Leadership, managing, marketing, market, meetings, access, office, 2000, needs analysis, networking, new business development, photocopiers, presentations, pricing, profit, speaker, Quality Assurance, Sales, Sales Training, seminars, statistics, Team Player, telemarketing Education Hampton University May 1998 Bachelor of Arts : Political Science City , State Political Science Ricoh University January 2001 Image Management Certification, Levels 1 National Sales Training Phases I, II, and III, Forest Laboratories, April 2004 Leadership Workshop, BMW and Porsche of Arlington, October 2006 Understanding Leasing, BMW and Porsche of Arlington, September 2007 BMW of North America Quality Assurance Workshop, BMW and Porsche of Arlington

SUBSTITUTE TEACHER Summary Receiving an education on Psychology and pursuing my teaching certification,ha been the best professional accomplishment I have achieved. The teaching in the absence of the teacher helped me understand that I have  a background to implement the strategist teach. Sales Manager successful in relationship and team building. Motivates sales teams to exceed sales goals with track record of consistently achieving employee retention, skilled in leading teams to set record-high sales figures, expand existing territories and develop new accounts. Achieve record-setting revenue gains. Talented, effective at multi- tasking and reaching sales targets. Builds loyalty and long-term relationships with customers Business development executive experienced in all aspects of sales and marketing, contract negotiation and account management. Driven professional who effectively builds loyalty and long-term relationships with customers while consistently exceeding sales targets. Accomplishments 8620 Spectrum Center Blvd. San Diego, CA 92123 Accomplishments Attentive Sales Manager with track record of consistently achieving employee retention and sales goals. 8 years in sales, customer service and personnel and payroll management. Driven to exceed goals and expectations. Talented sales professional effective at multi-tasking and reaching sales targets. Builds loyalty and long-term relationships with customers. Experience Substitute Teacher 01/2016 to Current Company Name Manage classrooms, and help children throughout the day, by assessing the lesson of the day. Maintaining discipline in the classroom. 10/2011 to 01/2017 Company Name City , State Advised prospective employees on various tips and tricks that would assist them in gaining employment in the organization. Implement effective HR policies to ensure all practices are following labor and employment regulations. Increased employee retention above 90% by rigorously maintaining a positive work environment. Develop targeted outreach recruitment programs to recruit more minorities and meet affirmative action requirements. Created a website with an embedded database and FTP functionality to enable online recruitment for the organization and reducing recruitment costs by 10%. Develop user friendly application forms and questionnaires to be used by the organization during staff recruitment and interviewing. Arbitrate labor disputes in collaboration with the legal department. Operations Sales Manager 09/2008 to 10/2011 Company Name City , State Established operational objectives and work plans and delegated assignments to subordinate managers. Supervised a team of 15 area managers and 35 associates. Developed executive presentations and reports to facilitate project evaluation and process improvement. Directed planning, budgeting, vendor selection and quality assurance efforts. Defined clear targets and objectives and communicated them to other team members. Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions. Assessed vendor products and maintained positive vendor relations. Supported the sales team in writing proposals and closing contracts. Developed quarterly and annual sales department budgets. Developed a comprehensive training program for new sales associates. Reviewed operational records and reports to project sales and determine profitability. Trained all incoming sales team members. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Insurance Agent 08/2005 to 08/2008 Fred Loya Insurance - Eagle Pass TX 78852 Met with existing and prospective clients each week to select appropriate insurance policies. Calculated quotes and educated potential clients on insurance options. Tracked the progress of all outstanding insurance claims. Calculated premiums and established payment methods for sales. Identified and solicited sales prospects in agency databases. Evaluated leads obtained through direct referrals, lead databases and cold calling. Modeled exceptional customer service skills and appropriate diagnostic sales techniques. Collected all premiums on or before effective date of coverage. Contributed ideas and offered constructive feedback at weekly sales and training meetings. Education and Training High School Diploma 2000 Eagle Pass High School City , State Associate of Science MEDICAL 2009 KAPLAN UNIVERSITY City , State Bachelor of Arts : Psychology minnor on Child Development 2017 Psychology Child Development Languages Fluent in English and Spanish Skills agency, budgeting, budgets, business strategy, closing, cold calling, interpersonal, communication skills, Excellent Communication, oral, contracts, Critical thinking, clients, Client Relations, Customer Service, customer service skills, databases, database, Fluent in English, forms, FTP, HR, Insurance, Leadership, legal, Marketing, meetings, Mergers and acquisitions, Works, organizational, policies, executive presentations, Problem Solver, process improvement, progress, proposals, quality assurance, recruitment, sales, sales and training, Spanish, Strategic marketing, supervision, Time management, vendor relations, website, written

FLORAL DESIGNER Summary I am a retail floral designer who is energetic, outgoing and detail-oriented. I can handle multiple responsibilities simultaneously while providing exceptional customer service. I have been in floral sales for 13 years and in other avenues of retail sales for over 20 years. I am a driven and results-focused professional seeking a position in a company in which I can share my talents. Experience 10/2014 to 01/2015 Company Name City , State Plan arrangement according to client's requirements, utilizing knowledge of design and properties of materials, or select appropriate standard design pattern. Cheerfully assisted staff to have a productive and festive holiday season. Resolve customer complaints regarding sales and service. Greet customers and ascertain what each customer wants or needs. Attended sales seminar to learn techniques for increasing sales for each order.Suggestive selling. Floral Designer 01/2006 to 09/2014 Company Name City , State Open store in morning. Filing sales receipts, taking phone orders, collecting orders from Teleflora Dove system. Confer with clients and giving quality customer service regarding price and type of floral arrangement or gourmet fruit basket desired and the date, time, and place of delivery. Trim material and arrange bouquets, wreaths, terrariums, and other items using trimmers, shapers, wire, pins, floral tape, foam, and other materials. Perform office and retail service duties such as keeping financial records, serving customers, answering telephones, selling giftware items and receiving payment. Inform customers about the care, maintenance, and handling of various flowers and foliage, indoor plants, and other items. Decorate or supervise the decoration of buildings, halls, churches, or other facilities for parties, weddings and other occasions. Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases. Attend floral symposiums to learn the latest floral trends for weddings and everyday design. Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales. Floral Designer 07/2002 to 11/2005 Company Name City , State Worked in a dedicated team of six floral designers being able to multi task between selling, designing and answering the phone. Created floral designs for hospital functions and organized delivery for on time arrival for the event. Monitor customer preferences to determine focus of sales efforts. Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor. Motivated staff to be positive and to give exceptional customer service in a hospital environment. Take inventory or examine merchandise to identify items to be reordered or replenished. Stock shelves, racks, cases, bins, and tables with new or transferred merchandise. Education Associates Degree : Retail May 1979 CAPE COD COMMUNITY COLLEGE City , State Retail CC Community College / Travel and Tourism Certificate 1999 Cass Floral School / Floral Design Certificate 2000 Skills advertising, cash register, Resolve customer complaints, client, clients, customer service, delivery, designing, Filing, financial, focus, inventory, materials, office, 2000, quality, receiving, retail, selling, sales, tables, telephones, phone, type

BUSINESS DEVELOPMENT CONSULTANT Executive Summary Dynamic financial services and business development leader with 17+ years of combined experience across diverse banking and sales platforms. Dedicated to delivering services excellence while surpassing revenue objectives, working closely with teams and clients to address needs. Enforces adherence to organizational policies, procedures, and standards as well as industry regulations. Blends strong analytical and communications acumen to generate comprehensive research and reports - supporting planning and decision-making. Senior loan operations specialists skilled in collaborating with multidisciplinary teams throughout application and financing processes. Core Qualifications Loan operations & documentation Compliance guidelines Risk mitigation Team leadership & support Investments management Home & commercial mortgages Microsoft Office Business development Negotiations Stakeholder relations Customer service Sales life-cycle Underwriting requirements Financial & credit data analysis Prospecting & referrals Professional Experience Company Name City , State Business Development Consultant 02/2019 to 04/2020 Delivered expert consulting services in financing, operations, sales, and marketing. Fueled revenues and achieved top client satisfaction / referrals, maintaining top producer ranking by securing up to 50 new clients monthly. Forged and cultivated productive relationships with customers and team members, facilitating full sales process by identifying and addressing individual needs. Developed and implemented process improvement plans based on client feedback and operational monitoring. Served as key expert in products and services, skillfully representing brand and overall offerings. Company Name City , State Business Development Manager 03/2017 to 02/2019 Spearheaded new business development, leading turnaround of under-performing product lines to achieve objectives. Improved bottom line profit by securing business from up to 40 new clients monthly, generating quality leads, implementing client acquisition strategies, and effectively targeting valuable business opportunities. Orchestrated diversification of offerings, increasing sales via new product launches. Consistently exceeded quotas through new account penetration and territory expansion. Liaised with potential customers via telephone, email, and in-person - addressing inquiries and recommending products / services in alignment with individual needs. Company Name City , State Branch Manager 02/2014 to 03/2017 Coordinated talented team of 8 committed to development and retention of profitable client base. Managed and administered accounts opening, loan applications, monthly reporting, teller transactions, customer services, sales, staff evaluation, and new hiring. Boosted loan and deposit rates while elevating branch to highest performer in customer satisfaction scores. Applied expertise in Fiserv, Business Process Manager, Ultipro, Taleo, Continuity Control, Connections, Applink, and MortgageBot tools. Company Name City , State Branch Manager/Loan Officer 02/2003 to 01/2014 Progressed through various roles, starting from Loan Officer position and culminating in Branch Manager title. Managed and administered consumer and real estate loan operations across various offices. Drove smooth transition of newly-acquired Smith County State Bank and Trust Department - consolidating team of 30+. Approved and oversaw payroll, bills for payment, budgeting, reporting, and advertising. Provided staff leadership, evaluations, salary adjustments, interviews, and hiring. Education Bachelor of Science : Business NorthWestern Oklahoma State University , City , State Major in Agricultural Business Minor in Business Administration Leadership Training Leader Effectiveness Training , City , State The Peoples Bank annual leadership training program Schools of Lending Principles Schools of Banking , City , State Associations Kansas Notary Public Augusta Chamber of Commerce, Board Member Saint Francis Community Services Foster Parent Nationwide Mortgage Licensing System (NMLS) - Previously Registered

CUSTOMER SERVICE REPRESENTATIVE PRESENT Accomplishments ADOT Highway plans reading ADOT Pen Computer System Training ATTI Field Asphalt, Soil/Agg. 14135F ACT Building Performance Institute, Build[nc Analyst Professional Troxler Nuclear Gauge Safety Training, Class #0110486 8 hour Refresher OSHA hazmat training Cert. 40 hour OSHA training Cert. Life and Health Insurance, DOI#642125. Experience Company Name － City , State Customer Service Representative Present Extensive experience assisting customers with purchases and returns, constructing displays, training new employees policy and procedures Awarded customer satisfaction card, alternate customer service supervisor. Company Name － City , State Construction Materials Technician Highway construction plans, construction inspection procedures and specifications; materials testing procedures, personal computers and the use of applicable software. Communicated and coodinated construction schedules with the necessary paties, and ensured that work complied with project approved plans, standards and specifications. Work out of town was common. Company Name － City , State Construction Quality Assurance Inspector Served as a Special Ministry counselor to individual(s) and families to provide free basic relocation assistance. Identify the clients problem(s), present solutions, and work in a team setting. Informing clients of prerequisite for assistants, assessed information, and collaborated with team on the recommended decision. Collaborated with private contractors, the public, State management to ensure that work complied with approved plans, standards and specifications. Prepared and submitted field task reports of materials sampled and field test to State district head office with calculations of QA monitored or client. Classified as a level II State inspector after completion of first assignment. Expected to competently perform any new assignments tasked. Company Name － City , State Geologist/Assistant Lab Manager Supervising geologic and geophysical activities involving various types of analysis, data interpretation, preparation of geologic report findings. Education and Training Morehead State University City , State Bachelors of Arts : Political Science Political Science Certifications ACI Concrete Field testing Grade 1 Cert.01029787 Skills a level II, basic, counselor, client, clients, customer satisfaction, customer service, inspection, inspector, interpretation, materials, office, QA, supervisor, Supervising

NEW BUSINESS DEVELOPMENT MANAGER Summary BUSINESS LEADER & SALES MANAGER Collaborative Management / Business Strategy / New Business Development An accomplished leader with a strong background in complex, high-volume and revenue business operations. A proven passion for customer service and operational excellence, demonstrated by extreme dedication and commitment to job duties and responsibilities. Drives positive financial and operational performance through completion utilizing a cross functional team to deliver these objectives to the satisfaction of customers. Highlights New customer acquisition Trade shows Account management Special events planning Articulate public speaker Direct mail campaigns Stakeholder relations Accomplishments South Chamber Ambassador of the Month CAS Certification from Promotional Products Industry Certified Tourism Ambassador for Oklahoma  Promoted from Account Manager to New Business Development  after  nine  months of employment. Experience 02/2014 to Current NEW BUSINESS DEVELOPMENT MANAGER Company Name － City , State Sell and market promotional products to current and prospective customers. Bring new business accounts to the inside sales team for follow up and to build the foundation of new customer sales. Selected accomplishments: Provide consultation services to customers to help plan their marketing strategy. Utilize promotional products, printing, direct mail and email marketing to achieve a 50% increase in sales from 2014 to 2015. Forged long-lasting relationships with the community, suppliers and other nearby retailers. Increased store and associate involvement. Log sales orders with 2 different software programs. Accurately upload customer details and select inventory quantity and delivery date for their orders. Regularly meet with suppliers to determine products that were in high demand. Champion the execution of Lootfest, a promotional products tradeshow that drew a crowd of 300+ people. Host 2 lunch and learns to create a positive image of the business. Train, educate and mentor sales representatives, acting as technical product expert for all new and existing promotional products. Directly increase sales by $10,000 monthly. 06/2010 to 01/2014 Company Name － City , State Marketed and sold promotional products to customers. Liaised with senior management at customer locations to determine their overall business strategy as well as their sales and marketing goals and objectives. Selected accomplishments: Placed the correct products at customer locations based on their interview responses. Closely monitored the success or failure of products to constantly reconfigure strategy and product offerings. Increased department sales by an average of 10% each year. Aggressively targeted new customers and generated new revenue streams through exciting presentations and strategies. Creatively designed marketing programs for each department, specific to their targeted demographic. Assisted sales associates in obtaining an average of 10 new accounts each month. Maintained the cleanliness and overall design of the showroom, rotating product offerings to showcase new products. Optimized product placement to drive new interest in those products by 30%. 09/2006 to 06/2010 INSIDE SALES MANAGER Company Name － City , State Driving force in the inside sales department, directing new accounts towards qualified inside salespeople. Effectively trained, on-boarded and mentored sales associates to ensure their continued success. Selected accomplishments: Managed 95% of graphic work submitted by the sales department. Provided critical input to graphic design based on the customer's profile and demographic audience. Ran reports to analyze sales performance and raw data. Compiled this information in to reports for senior management. Adjusted sales strategy to steadily increase sales by 20% quarterly. Delivered all projects on time and within the specified budget. Continually searched for cost and time savings that met and exceeded expectations for each project. Drafted new policies and procedures for the sales department and new account acquisition department. Education ROSE STATE COLLEGE － City , State Taken Business and Marketing Classes Associate of Arts : Advertising & Public Relations WICHITA STATE UNIVERSITY － City , State Advertising & Public Relations CAS Certification from PPAI - Industry Specific Program in Business, Marketing & Sales (November 2015) .continued. Skills budget, business strategy, consultation, Customer Relationship Management, delivery, direct mail, directing, Driving, email, senior management, Forecasting, graphic design, graphic, image, inside sales, inventory, Marketing Strategy, marketing, market, Marketing & Sales, mentor, New Business Development, Optimization, policies, presentations, Sales, strategy

CONSULTANT Career Overview More than 6 years of experience in Manufacturing & Distributions environments, including 4 years in Oracle manufacturing and Distributions applications. Implemented 5 full cycle oracle implementation projects, Experienced in customizing, developing and configuring Oracle Applications in the modules of Supply Chain and Manufacturing. Implemented Oracle EDI for the Sales Order entry and Warehouse Operations for the customer and Designed custom interfaces for PLM tools to communicate with oracle Item master. Experience in requirements gathering, gap analysis, business process redesign and mapping, testing and user training, documentation of activities, processes, test scripts and client interaction. Sound communication skills, result oriented, open to learning new technologies, experience in working under pressure and in fast pace as a team leader and as a team player. Well - traveled and posses a clear and definitive understanding of the regional business ethics, culture and decorum so as to maintain a harmonious balance. Skills Applications : R12 and 11i Modules : Inventory (INV), Bill of Materials (BOM), Work in Process (WIP), Engineering (ENG), Order Management (OM), Purchasing (PO), Oracle EDI Gateway, Shipping Execution, System Administration, Material Requirement Planning (MRP), iProcurement, Quality(QA), Approval Management (AME), Oracle Endeca. Tools/Language : Toad, Data Load, Visio, SQL, SQL Developer, MS Office Suite. Work Experience Consultant , 02/2016 － Current Company Name － City , State Worked on solution design and setup of Inventory, Work in Process, QA, Purchasing & Order Management as per the client requirements and suggested business process changes. Implemented Oracle EDI for Sales Order entry, booking and acknowledgment for customer orders received through third party systems.  Implemented Oracle E-Signatures and E-records to maintain Quality data books of every manufactured assembly, reducing gaps and saving costs. Designed, documented and executed all SCM modules for 3 implementations in North American region. Resolved functional issues related to Oracle Manufacturing and distribution during implementation. Prepared training documents and assisted in user training in WIP, OM & PO modules. Worked on data conversion strategy from legacy systems to Oracle E-business suite R12. Consultant , 08/2013 － 01/2016 Company Name － City , State Implemented oracle supply chain modules for a major Oil & Gas manufacturing company in Australia, Canada, China, Romania and UK as part of their global roll out to Oracle. Simplified their overhaul and repair process by implementing a custom solution that reduces user's time on the system as well as resulting a more organized shop floor. Implemented Oracle EDI for Sales Order Pick release and shipping transactions based on information received from third party systems in Warehouse. Worked on data conversion issues from Legacy systems to Oracle. Developed custom reports for customer facing documents as well as internal documentation. Enhanced a custom interface between a PLM tool(ePIMS) and oracle. Documented setups, customizations and training manuals. Trained users in different regions of the world on all supply chain modules and cMRO. Implemented Oracle Endeca and worked on client demos for various customers. Developed best business process blueprint that suits the client's multi industry business by studying their business process in each vertical. Student Partner , 08/2010 － 07/2013 Company Name － City , State Brought awareness on latest Microsoft's technologies to more than 5000 students and faculty. Increased the number of developers on Microsoft store by collaborating with various universities and developer groups. Designed Lazy chef- A windows store app during the launch of Windows 8. Pitched a windows app idea that got me to meet and present it to Steve Balmer, CEO of Microsoft then. Manager , 03/2011 － 08/2013 Company Name － City , State Built the startup from the scratch to making a revenue of 2 Million rupees an year. Trained more than 10000 participants in the streams of Robotics, embedded systems and application development. Worked with Orient Blackswan in making a textbook for students of various universities on presentation skills. Accomplishments Leadership Served as manager for a robotics startup, training more than 10000 participants. Represented India as a youth ambassador at Seoul, South Korea. Operational Management Implemented one of a kind E-Signature process for quality documentation in large scale manufacturing, reducing costs and gaps in process. Generating MM$ business impact. Transitioned a large group of developers and consumers to Microsoft's products and platform as a microsoft student partner for 3 years. Education and Training 2013 Andhra University College of Engineering － City , State , India Bachelor of Technology Instrumentation Engineering 3.4  GPA Started National Service Scheme and was an active member. Personal Information Place of Birth: Vijayanagaram, India Date of Birth: 14th of May, 1992 Present Residence: Houston, Texas Sex: Male Status: Single Hobbies: International Travel, Hiking, Mountaineering. Languages: English, Telugu and Hindi

SALES ASSOCIATE/CASHIER Summary Nine years of experience providing customer support ·Managed a high-volume workload within a deadline-driven environment · Pleasant and professional demeanor · Once well with little to no supervision · Excels in a busy environment, customer service, inventory and taking responsibility of assigned work. Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player. ​ Key Skills Verbal Communication Initiative Flexibility Experience 01/2016 to Current Sales Associate/Cashier Company Name － City , State Met incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice. ​ Trained all new sales employees on effective techniques. Reviewed purchases for fraudulent activities. Worked flexible schedule to accommodate changing customer levels. Answered incoming telephone calls with professional and knowledgeable responses. 07/2012 to 01/2013 Company Name － City , State I make and answer phone call regarding clients billing issues I greet greet clients to the gym and answer any and all question they may have. 11/2009 to 01/2016 Sales Associate Company Name － City , State Maintain a neat and clean stock room. Trusted to handle monetary transactions, cashier. Perform opening and closing procedures. Follow through with customer questions, concerns, and escalated issues when needed to management in regard to customers complaints. Determine customer's needs and help customer's make smart choices. Perform product sales and customer service by suggesting additional add-ons or features that the customer was not aware of Skills used. Outstanding customer service. Offered solutions to customer problems. Legendary customer service. Always punctual(Never Called Out). Company Name － City , State Education and Training 2010 Business and Computer science Norwalk Community College － City , State Skills billing, cashier, closing, clients, customer service, features, neat, ons, sales, phone Additional Information AWARDS Victoria's Secret August 2014 Employee of the month Victoria Secret August 2015 Employee of the month Activities and Honors Victoria's Secret Employee for the month August 2015

DIRECTOR OF FINANCE Summary Financial Statement Reporting & Analysis Budgeting & Forecasting SOX Compliance Accounts Payable/Receivable Sales & Use Tax Returns SEC Reporting Problem Identification & Resolution Internal & External Audit I.T. Support Payroll & H/R Management Process Improvements Data Extraction & Analysis Highlights Omega, Oracle, JDEdwards, MAS90, Essbase, Hyperion, Brio/BI, Quickbooks, FFIS, SAP, Microsoft (Excel, Word, PowerPoint, Access, Visio), FOCUS®, ADP (Pay eXpert, PC Payroll, Workforce Now), Monarch, Choice Builder System and various other proprietary software systems Experience Director of Finance April 2010 to Current Company Name － City , State Promoted from Controller to Director of Finance in January 2015 Responsible for the monthly financial statements, annual budget, tax and reporting compliance, accounts payable, cash applications, collections, payroll, and financial analysis for the Firm. Provide leadership and development to staff of nine to ensure peak efficiencies and full utilization of accounting staff. Manage the external annual review/audit Create and compile a wide variety of special reports as requested by the Managing Partners and Chief Executive Officer. Accountant/Senior Financial Analyst March 2009 to April 2010 Company Name － City , State Member of the Accounting and Payments Team within the Financial Management Division of Marketing & Regulatory Program Business Services for Animal & Plant Health Inspection Service (APHIS). Certifying Officer responsible for reviewing and approving various types of foreign and domestic payments for three different Federal Agencies in accordance with Appropriation Law, Program Directives, and Agency Policy. Provided leadership in the design, implementation, and maintenance of automated systems related to financial, accounting, and budgetary functions; Agency Accounts Payable Subject Matter Expert (SME) for SAP computer conversion. Reviewed payment processes to ensure that the correct and most efficient methods were used. Responsible for administering domestic and international reimbursable cooperative trust fund accounts, monitoring transactions to ensure that the cooperator's budgets were not exceeded, served as the point of contact for a full range of operational matters, and researched and resolved problems. Developed a new process for reconciling cooperative trust accounts that resulted in minimum savings of ten hours per month. Dramatically increased the monthly percentage reconciled from 10% to 95%. Controller January 1998 to March 2009 Company Name － City , State Hands-on manager responsible for financial reporting & analysis, SOX compliance, budgeting, quarterly forecasts, sales & use tax returns, and month-end close. Managed accounts payable, accounts receivable, payroll, and human resources. Shortly after starting in this position, discovered a design flaw in computer program. Took initiative and created an advanced data extraction template to gather data and evaluate materiality. Amended monthly sales & use tax returns for a three year period for MN and WI and recovered over $200,000. Chosen by Corporate Controller for special project - acted as Regional Controller for four years. o Traveled monthly to our Omaha location as management consultant to General Manager & location Controller. o Designed new computer reporting systems to improve efficiency, accuracy and timeliness of sales & use tax reporting. Reduced sales tax liability by more than 15%. o Developed new procedures for purchasing and accounts payable, which strengthened internal controls and provided better visibility of variances. o Improved month-end close processes; shortened close by 1 day. Consistently exceeded reporting expectations by completing month-end close by the third business day; other locations closed on the 5th business day. Team member for computer conversion from MAS90 to JDEdwards. Supervise a staff of four (Billing Manager, H/R Manager, Credit Manager, Payroll Administrator). Recognized as problem solver and trouble-shooter. Sought out as first point of contact for computer & software issues. Controller January 1991 to January 1998 Company Name － City , State Promoted from Assistant Controller to Controller in May 1993 Promoted from Controller to Manager of Information & Reporting Systems in October 1996 Responsible for the consolidated financial statements & annual budgeting process for nine divisions. Prepared and reviewed 10Q and 10K SEC reports. Supervised a staff of seven (Accounts Payable, Human Resources, Payroll, and Accounting). Implemented cost tracking and scheduling system for Land Development Department. Involved in process re-engineering; suggested new processes resulting in cost savings. Team member for two computer conversions. Assisted with the development and testing of proprietary software. Involved in data extraction & migration, testing, and training end users. Developed an Accounting Policy and Procedures Training Manual. Education M.B.A : Management University of St. Thomas － City , State GPA: GPA: 3.9 Management GPA: 3.9 Bachelor of Arts : Accounting Computer Science St. Mary's University of Minnesota － City , State GPA: GPA: 3.9 Accounting Computer Science GPA: 3.9 Certified Public Accountant, State of Minnesota (1988), License number 11547 Affiliations ALA- Association of Legal Administrators ALAMN - Minnesota Chapter of Association of Legal Administrators American Institute of Certified Public Accountants - AICPA Minnesota Society of Certified Public Accountants - MNCPA Skills Accounting, accounts payable, accounts receivable, ADP, Agency, Billing, Brio, budgeting, budgets, budget, BI, Controller, conversion, Certified Public Accountant, Credit, Essbase, Finance, financial, financial analysis, Financial Management, financial reporting, financial statements, General Manager, Human Resources, Hyperion, JDEdwards, leadership, leadership and development, Law, Director, Managing, management consultant, Marketing, MAS90, Access, Excel, PowerPoint, Word, migration, Monarch, Oracle, Payroll, peak, problem solver, process re-engineering, processes, purchasing, Quickbooks, reconciling, reporting, sales, SAP, scheduling, tax, Visio

INDEPENDENT BEAUTY ADVISOR Career Overview To gain an entry-level position in the customer service industry with room for growth and advancement that will lead to a lasting relationship. Core Strengths Customer service expert Energetic work attitude Courteous demeanor Sharp problem solver Top sales performer Telecommunication skills Adaptive team player Strong organizational skills Work Experience Independent Beauty Advisor , 10/2013 － Current Company Name － City , State Provide individualized client facials and product profiles Fill customer beauty product orders Recruit new potential beauty advisors Commercial Lines Specialist , 01/2013 － 09/2013 Company Name － City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Followed up with potential clients regarding online information requests.  Finalized and maintained all types of personal lines insurance policies within the agency. Promoted agency products to customers in person, on the telephone and in writing. Promoted client retention through high-quality service and follow through.  Presented account proposals in a professional and timely manner.  Customer Service Repsresentative , 11/2012 － 01/2013 Company Name － City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Followed up with potential clients regarding online information requests.  Finalized and maintained all types of personal lines insurance policies within the agency. Promoted agency products to customers in person, on the telephone and in writing. Promoted client retention through high-quality service and follow through.  Presented account proposals in a professional and timely manner.  Teller , 02/2012 － 05/2012 Company Name － City , State Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Processed an average of 100  transactions each day in a timely manner.  Helped customers select products that best fit their personal needs. Opened and closed the store, which included counting cash drawers and making bank deposits. Informed customers about all product lines and banking services offered by the company. Processed all transactions accurately and in a timely fashion. Insurance Agent , 02/2012 － 05/2012 Company Name － City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Followed up with potential clients regarding online information requests. Finalized and maintained all types of personal lines insurance policies within the agency. Promoted agency products to customers in person, on the telephone and in writing. Promoted client retention through high-quality service and follow through. Presented account proposals in a professional and timely manner.  Customer Service Representative , 07/2011 － 02/2012 Company Name － City , State Finalized and maintained all types of personal lines insurance policies within the agency.  Followed up with potential clients regarding online information requests. Presented and clearly explained insurance policy options to clients based on their needs and goals. Promoted client retention through high-quality service and follow through. Administrative/Receptionist , 02/2011 － 07/2011 Company Name － City , State Front desk reception/administration, incoming calls, coordinating client and partner meeting for trust and various other wealth management services. Processing teller transactions, large cash handling, responsible for balancing a cash drawer daily. Assistant clients with their account needs and maintenance, processing check orders. Sales and Customer Service Representative , 12/2010 － 02/2011 Company Name － City , State Promoted agency products to customers in person, on the telephone and in writing. Prepared necessary paperwork to process insurance sales and renewals. Presented and clearly explained insurance policy options to clients based on their needs and goals. Finalized and maintained all types of personal lines insurance policies within the agency. New Account Representative/ Teller , 12/2009 － 12/2010 Company Name － City , State Open new accounts for consumer and business customers to fit their budgetary and banking needs. Teller activities include cashing checks. Process deposits and change orders. Balances cash drawer ensuring accuracy. Cross sells services and of course, a vast, working knowledge of cashier operation. Sales and Customer Service Representative , 09/2009 － 12/2009 Company Name － City , State Promoted agency products to customers in person, on the telephone and in writing. Prepared necessary paperwork to process insurance sales and renewals. Presented and clearly explained insurance policy options to clients based on their needs and goals.  Finalized and maintained all types of personal lines insurance policies within the agency. Substitute Teacher , 09/2009 － 12/2009 Company Name － City , State Substitute teacher for all Magnolia ISD campuses and grades. Lead Teller , 09/2006 － 09/2009 Company Name － City , State Provide great service, help customers succeed, and be a Team leader. Lead Tellers work in a challenging, fast-paced environment. Motivating the tellers and others to work efficiently for the customer's satisfaction. Train and cross-train tellers and other lead tellers. Assist tellers in their transactions and giving overrides as needed. Large cash handling for cash drawer, vault and ensuring that all tellers are in balance every day. Processing transactions for customers to help them manage their finances. Recommending additional products and services to meet customers' needs. Referring customers to your Wells Fargo partners. Manage others to meet daily, monthly, and quarterly sales goals as individuals and as a team. Sub-contractor , 05/2006 － 09/2006 Company Name － City , State Warehouse work involving heavy lifting. Measuring and mixing chemicals and oils to ensure the highest quality product. Operate large mixers and distributing machines for packaging and shipping orders. Bakery Lead, ICS associate, Apparel Sales Floor Associate , 06/2004 － 05/2006 Company Name － City , State Bakery Lead - Supervising others and their work; as well as delegating duties to bakery employees to ensure a clean and productive bakery. Placing orders to keep shelves well stocked, as well as frying and glazing donuts and cake decorating to fulfill customer orders. Completed monthly audits and sanitary standards. Completed monthly inventory reports. Ensured a well-stocked backroom, built displays, unloaded trucks. Assisted customers with all of their needs. Zoned apparel areas. Educational Background Lone Star College Montgomery － City , State , USA Associate of Arts Business Administration Coursework in Business Administration and Organizational Development , degree not completed Skills 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Filing, Grammar, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Type 35 WPM, Typing, Writing, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills. Awards Who's Who Among American High School Students 2000  Outstanding student award: Dean's List Lonestar College Montgomery Campus Fall 2011 Certifications Casualty and Property P&C Insurance License received 2011

MATH TEACHER MATH INTERVENTION TEACHER Summary Seeking an Academic Advisor Position Lifelong learner who continually strives to understand and implement best practices; strong proponent of ongoing professional development and training. Experienced with extensive knowledge of: regulatory standards and frameworks; planning instruction; instructional strategies; behavior management techniques; and structuring positive and engaging environments that maximize performance. Proven ability to work well with diverse populations within the corporate and educational setting. Contributes to the success of company by managing relationships with internal/external customers, vendors, and suppliers. Key characteristics, attributes and values: integrity, hard worker, reliable, honest, diligent, thorough, collaborative and approachable. Experience Math Teacher Math Intervention Teacher 02/2008 to 08/2014 Company Name Serve as an instructional leader, accountable for managing inclusive classes comprised of 22-27 students of varying learning levels and capabilities. Challenged to deliver highly engaging lessons, accommodate different learning styles and elevate the performance levels of students. Strategically incorporates extensive business skills honed over the years to efficiently and effectively manage the classroom, develop lessons plans and assess student performance. Combines traditional teaching approaches with modern techniques and tools. Guides students through the learning process with clear statements about the purpose for learning the new skill, clear explanations and demonstrations of the instructional target, and supported practice with feedback until independent mastery has been achieved. Encourages higher ordered thinking by use of inquiry based learning. Provides students with questions, methods and materials while challenging students to discover the relationships between the variables. Highlighted Achievements / Contributions: Recognized as a top performer, named Team Lead multiple years. Achieved a 100% pass rate at this Title I school. Demonstrated ability to gain the trust and respect of students and convey confidence in their abilities. Hand-picked to serve as the Math Intervention Teacher to provide support to the entire school. Selected to be a member of the Mentor Team, providing support to the entire district. Coached, mentored and trained first year teachers on best practices. continued on page two. 08/2004 to 05/2005 Company Name New Store Coordinator 11/2003 to 08/2004 Began as a temp and quickly promoted to New Store Coordinator; worked closely with the Director of Store Services and Division Sales Development Management to coordinate and manage the store opening process. Tasked with project managing issues, ensuring strict adherence to scheduling and working with various departments and vendors to assure stores had the equipment, merchandise and resources required to open on time. Assisted in the successful opening of over 20 stores throughout the country. Scheduled and tracked logistics and supply chain, ensuring merchandise arrived in the proper quantity, on time and at the correct location. Leveraged knowledge of PowerPoint, Excel and MS Word to develop and modify several reports for the management team. Highlighted Achievements/ Contributions: Developed a reputation as a key resource and creative problem solver willing to go above and beyond to achieve goal. Strategically leveraged communication skills to manage people, problems and expectations; earned a distinction as an approachable resource able to motivate and influence people to action. Farmers insurance - TN Property Adjuster Gained exposure to and an understanding for the construction process and appraisals; tasked with investigating, evaluating properties and applying technical knowledge and customer services skills to affect fair and prompt closure of property and liability claims. Conducted onsite evaluations and appraisals of structural damage. Worked cohesively with builders and contractors to restore affected areas, leveraged extensive training in the construction process. Liability Specialist 08/1998 to 08/1999 Company Name Conducted initial investigation of auto claim and diligently analyzed damage repair costs. Maintained extensive contact with law enforcement and customers; participated in arbitration. Education Bachelor of Science : Multidisciplinary Studies English Multidisciplinary Studies English Texas Teaching Certification, ESL Certified, CPI (Crisis Prevention Institute) Skills arbitration, communication skills, CPI, creative problem solver, customer services, insurance, law enforcement, Team Lead, logistics, Director, managing, materials, Math, Mentor, Excel, PowerPoint, MS Word, page, Sales Development, scheduling, supply chain, Teacher, Teaching

EQUIPMENT OPERATOR AND FITNESS LEADER Professional Summary Certified nurse assistant/home health aide Highly motivated honorable veteran seeking to transition into healthcare as a Nursing Assistant initially and Registered Nurse ultimately. Accomplished equipment operator outfitted with 5 years of comprehensive expertise and achievements in operations, fitness management, process improvement, and superb trainer. Adept in program and project management complemented with fitness acumen across diverse cultures and economies. Established record of reliability and creating positive rapport with clients, staff, and family. Extremely effective in demanding and fast-paced environments with proven patience and compassion for work and personnel. Core Competencies Problem Solving and Decision Making Risk Management and Assessment Extensive Leadership Experience Interpersonal Awareness and Relations Security Clearance Computer Competency Flexibility Client Service Professional Experience Equipment Operator and Fitness Leader January 2013 to Current Company Name － City , State Effectively trained 30 members on equipment operations that led members to obtaining licenses for HMMWV, 11K-12K forklift, MTVR Cargo, MTVR Dump, and 40 passenger bus. Efforts resulted in the command's mission to support 4 projects. Hand selected to perform monthly serialized inspections of 175 M9 pistols, 420 M16 assault rifles, 3 AT4's and 12 MK19's. Thorough attention to detail resulted in zero discrepancies for the command's annual inspection. As crewmember for runway project, loaded and placed 55 gabion baskets and mixed 75 bags of chemical additive to the pulverized soil which provided proper erosion protection. Additionally, loaded, transported, and dumped 14 tons of scrap metal and 200 cubic yards of top soil which enabled 2 primary project operations to stay on task. Always reaching for highest level of growth and development through education and community involvement. Completed Associate Degree in General studies, Certified Nurse Assistant, and Home Health Aide in between training and competing in 2 half marathons. In addition, volunteered for Special Olympics relay, Breast Cancer Awareness 5K, Walk for Alzheimer's, Sexual Assault Awareness relay, and helped raise $2400.00 in carwash donations on behalf of the Navy. Equipment Operator, Fitness Leader January 2010 to January 2013 Company Name Administration and Management Lead operator for utilities branch water distribution system repairs. Worked extended hours to restore water service and fire-fighting capabilities during the repair of two water breaks and the replacement of 5 fire hydrants. Flawlessly operated a grader, backhoe, roller, and mud hog for 34 hours removing 11,250 square foot of spoilage and channeled over 4,000 gallons of storm runoff to prevent base flooding. As Base Support Vehicles and Equipment Operator fitness leader, personally developed and led fitness programs tailored to members on limited duty. These efforts increased overall fitness participation while reducing limited duty personnel 90%. Displayed unsurpassed skills in directing creatively designed fitness classes to 33 members that increased physical readiness 97%. Expertly applied problem solving skills to a multitude of issues presented by various customers relating to Base Support Vehicles and Equipment Operator Dispatch, making sure customer needs were addressed in a timely manner and all tasks were completed within restrictive deadlines. Effectively managed accountability and serviceability of 365 pieces of support equipment and coordinated a prompt schedule with 58 customers, supporting 25 different Naval Air Station commands. Provided 600 hours of on-the-job training ensuring minimal equipment down time due to improper use, allowing members to earn a new critical skill set and providing a better trained work-force. Merchandiser Costco January 2008 to January 2010 City , State Stocked, straightened, shrink-wrapped, and labeled merchandise for sale in the warehouse while following standard merchandise standards and precautions keeping sales floor clear of debris and empty pallets. Assembled and constructed 100+ display models and safely secured them for public showing. Enhanced seasonal sales by creatively organizing merchandise that intrigued customers to explore the product and encouraged customers to purchase the product. Provided prompt and courteous customer service to members, employees, and suppliers. Helped members to load merchandise into their carts/vehicles, directed members to merchandise, and relayed proper knowledge of merchandise to customers and employees. Education and Training Bachelor's Degree : Nursing , 2018 California State University Stanislaus － City , State Nursing Associate's Degree : General Studies , 2014 University of Maryland University － City , State General Studies Licensed Vocational Nurse Anticipated Certified Nurse Assistant : 2014 NCP College of Nursing － City , State U.S. Navy Certified Fitness Leader Completed 2013 Naval Air Station - Sicily, IT U.S. Navy Certified Operational Fitness and Fueling Series Completed 2011 Naval Air Station - Sicily, IT U.S. Navy Certified Mission Nutrition Completed 2011 Naval Air Station - Sicily, IT U.S. Navy Hazardous Material/Waste Training Completed 2012 Naval Air Station - Sicily, IT U.S. Navy Expeditionary Combat Skills Course Completed 2013 Center For Security Forces - Gulfport, MS U.S. Navy Certified Equipment Operator : Home Health Aide Completed , 2014 Ventura Training Institute － City , State Home Health Aide Completed Equipment Operator School － City , State Skills attention to detail, backhoe, customer service, directing, forklift, 97, Navy, Naval, organizing, personnel, problem solving skills, repairs, sales, utilities Additional Information Awards and honors Navy and Marine Corps Achievement Medal 2013 Good Conduct Medal 2013 National Defense Medal 2010 North Atlantic Treaty Organization Medal - "Unified Protector" 2012 Global War on Terrorism Medal 2012 Meritorious Unit Commendation 2012 Blue Jacket of the Quarter 2012 Letter of Commendation from Commanding Officer 2012 Letter of Appreciation from Commanding Officer 2012 Letter of Appreciation from Security Officer 2011

IT CONSULTANT Summary Over Seven years of Software Application Development, Application Support, Testing and Implementation experience with Web based and N-tier Architectures involving all stages of Software Development Life Cycle (SDLC). Experience in developing Web applications in . SDLC) including requirements, logical and physical architecture modeling, design, development, implementation, and support. Ability to work in a fast paced, collaborative environment and handle multiple concurrent projects. Collaborate with partners to understand high-level conceptual flow and develop prototypes to review with business partners. Functional Domain experience involves HealthCare, Life Sciences and Transportation. Moved to Application Support team and leading an offshore team in Triaging production related issues since six months Experience in using Fiddler in Post Production Release Validation for monitoring Web Traffic Hands on experience in decompiling the code from the DLL's by using dot peek tool Achieved "Masters degree in Computer Sciences" from University of IL, Springfield Highlights NET framework ASP.NET, C# .NET, XML, HTML, HTTP, MS SQL Server, Web Services, ADO.NET, Entity Framework and LINQ Expertise skills in CSS, Java Script, Themes & Skins, User controls, Custom Controls and intrinsic state management functionality in ASP.Net. Experience in Object Oriented Analysis & Design (OOAD) concepts including Inheritance, Polymorphism & Abstraction. Expert skills in ASP.NET Web Forms, State Management, Caching features, and Securing ASP.NET Web applications. Technologies ASP.NET 2.0/3.5/4.0/4.5, Web Services, WCF, MVC 4.0, .NET MVC Languages C#.NET, XML, HTML, JavaScript, Core Java, T-SQL Database Access Methods ADO.Net, ODBC Databases MS SQL Server 2000/2005/2008/2014, Oracle 9i/10g/11g Servers IIS 7 & 7.5 Web Programming ASP.NET, Java Script, HTML, CSS, AJAX, JQuery Version Control Tools Team Foundation Server , IBM Rational Team Concert, GitHub Reporting Tools SSRS, Crystal Reports and Business Objects IDE Visual Studio 2005, 2008, 2010, 2012, 2013, 2015 Operating Systems Windows 98/2000/XP/Vista/7.0/8.0/8.1, MS DOS Domain Skills HealthCare, Life Sciences, Transportation Third Party Tools Telerik, Bootstrap, JQuery, Kendo UI, Postman Interceptor, Fiddler, dot peek, Remote Desktop Manager Experience IT CONSULTANT July 2014 to May 2016 Company Name － City , State Project: Document Generation Services Description: eviCore Healthcare provides evidence-based healthcare solutions in the areas of Radiology, Radiation Therapy, Cardiology, Lab Management, Oncology, Pain Management and Sleep Management. Document Generation Services is a platform comprised of over 30 products that range from UI, Web Services, Windows Services, and Database Systems. The day to day maintenance for this platforms entrails building new database scripts, creating new web services, implementing new customers onto the platform, and enhancing existing products. The platform is currently utilized by 50+ customers and generated over 12 million documents per year Responsibilities: Develops core line of business application software Works directly with internal consumers to identify requirements for software development Works as a .NET developer to develop updated code for core internal services Works as a SQL developer to update internal business logic Developed grade level reading enhancements to internal web portals (using Flesch-Kincaid Algorithm) Developed plugins for core applications using WCF/MVC Web API Implemented Client Side scripting using JQuery. Primary developer for internal implementations and enhancements Maintains production stability Monitors production services & servers Works on high priority Bug fixes in Production Participates in production software releases Actively involved in projects to migrate business logic away from database to a web service layer Participated in daily Sprint meetings with Scrum Master. Recently moved to Application Support Team which is responsible in dealing all kinds of Production issues from all applications in the organization and performing Root cause Analysis & fixing the bugs as per priority Environment: NET3.5, VS.NET2010, LINQ, C#, JSON, ASP.NET, MVC, TFS, SQL Server 2008/2012, IIS6, Restful services, JavaScript, Windows 7, Angular JS, Fiddler, dot Peek, Postman Interceptor. IT Consultant January 2010 to April 2013 Company Name － City , State Project: COMET Description: Landauer Inc. is the world leader in personnel radiation monitoring with a third generation proprietary state-of-the-art technology, optically stimulated luminescence (OSL). Landauer is the leading provider of analytical services to determine personnel exposure to occupational and environmental radiation hazards in the workplace and home. Comet is an Agresso (ERP) application which is been developed to automate the manual process of Order Entry, Customer Service, Sales, Finance and Laboratory. Responsibilities: Developed and support above applications in AJAX, C#, JQuery and ASP.net. Developed web applications Oracle and SQL Server as Data servers. Developed the web application and all of its components using N-Tier architecture. Separated logic for Presentation, Business and Data access tiers to accomplish n-tier. Created complicated web interfaces to facilitate creation of reports. Created a RESTFUL WCF Service to communicate from .NET front end application to .net service deployed in IIS. Proficient in Configuration Management, setting up company version policies, build schedules using Team Foundation Server (TFS) 2010, Visual Source Safe (VSS) and IBM Rational Team Concert. Implemented Data access layer using Entity Framework Database First Technology. Implemented Client Side scripting using JQuery. Created and consumed WCF Services for Business Logic. Wrote C# classes to generate excel and PDF reports. Heavily used Ajax and Ajax controls in several projects. Used Generics in C# to accomplish complicated business logic. Used both Client and Server side session management as a part of the project. Used Caching to display huge data on the web user interface. Created classes and core modules in C# for implementing business layer. Created Database Schema and Objects in SQL Server 2008 R2. Created SSIS packages for data transformation for data staging. Used CSS/Themes and Master pages to maintain styling throughout the application. Environment: C#, ASP.NET, CSS, SQL Server 2012, Oracle 10g, IIS 7.0, JQuery, Kendo UI, ADO.NET, Net Framework, Visual studio 2010/2012, JavaScript, Restful services, TFS, LINQ, Entity Framework. Software Engineer August 2008 to November 2010 Company Name － City , State CSX Corporation, together with its subsidiaries based in Jacksonville, Fla., is one of the nation's leading transportation suppliers. The company's rail and intermodal businesses provide rail-based transportation services including traditional rail service and the transport of intermodal containers and trailers. Overall, the CSX Transportation network encompasses about 21,000 route miles of track in 23 states, the District of Columbia and the Canadian provinces of Ontario and Quebec. Our transportation network serves some of the largest population centers in the nation. Nearly two-thirds of Americans live within CSX's service territory. Responsibilities: Actively participated in gathering requirements, design, and implementation. Designed and developed web forms using ASP.NET and C#.NET. Worked on Visual Source Safe for Version controls. Extensively worked on HTML, DHTML, CSS and Java Script for web forms designing and validations. Worked on Validation Controls, User Controls, Custom Controls for code reusability, and Web Server controls. Used AJAX, XAML for providing rich UI. Designed and developed the database using SQL Server 2005 and wrote SQL Queries, Stored Procedures, Indexes, Triggers and Cursors. Used ADO.NET and its Objects to communicate the SQL Server 2005 database and to access data and worked with SSIS. SSIS was used for creating packages and automating them using SQL scheduler. These packages are used to move data from and into SQL Server from various sources (like Excel & MS Access database) on a scheduled basis. Wrote Web Services using SOAP in the appropriate scenarios to communicate with other applications. Created program to Export and Import Datasets to XML file. Implemented Web Applications like Caching Services to boost performance and Security Services to identify users and prevent unauthorized access. Used Global. Sax files to handle Global Events which are fired for different reasons. Performed Unit Testing for ensuring the reliability of the application development. Involved in generating management reports on overall status of module using SSRS. Deployment of the project and the reports are done on the Testing and production servers. Environment: Visual Studio .NET 2005/2008, C#.NET, ADO.NET, Code Dom, SQL Server 2005, Multithreading, XML, AJAX, XAML, Java script, SQL Server 2005, Excel, SSIS, Web Services, SOAP, VSS, Crystal Reports and SSRS. Education Master of Science : Computer Science , 2014 University of Illinois － City , State , USA Computer Science Bachelor of Science : Computer Science and Engineering , 2008 Jawaharlal Nehru Technological University － City , State , India Computer Science and Engineering Accomplishments Experience in .NET security features such as Windows-based & Web-based Authentication, Authorizing users and roles. Coded and designed User Controls and Custom Controls and implemented input validation using .NET input Validation Controls. Designed and documented REST APIs, including JSON data formats and API versioning strategy Experience using Source Code Control Systems like Microsoft Team Foundation Server (TFS), IBM Rational Team Concert (RTC) & Microsoft GitHub Worked extensively on various ADO.NET objects to interact with databases such as SQL Connection Object, SQL Command Object, Data Reader, Dataset and Data Adapter. Expert skills in database design and development, for creating complex database queries, writing Constraints, Indexes, Views, Stored Procedures and Functions using T-SQL in SQL Server 2005/2008/2014 & Oracle. Successfully followed Test Driven Development (TDD)/ Agile Methodologies. Source Code Management, Code & Application Documentation, User Guide and Training manuals preparation experience. Developed system that automates posting of clearing firm financial data to general ledger using Angular JS, SQL Server, HTML Experience in configuration and setup of IIS Application Servers. Involvement in all stages of System development lifecycle (. Skills .NET3.5, .NET, ASP.Net, C#.NET, C# .NET, ASP.NET 2.0, third generation, ADO, Agresso, AJAX, API, application development, art, automate, Business Objects, Cardiology, Client and Server, Configuration Management, Crystal Reports, CSS, Client, Customer Service, Version Control, Databases, Database, designing, Dom, DHTML, ERP, XML, features, Finance, Forms, HTML, HTTP, IBM, IDE, IIS, IIS6, IIS 7, IIS 7.0, Java, JavaScript, Java Script, JQuery, JSON, Logic, meetings, Access, MS Access, C#, Excel, Windows 7, Windows, 2000, Windows 98, Works, Monitors, MS DOS, MVC 4.0, MVC, network, Object Oriented Analysis & Design, OOAD, ODBC, Oncology, Operating Systems, Oracle 9, Oracle, developer, Oracle and SQL, Order Entry, Pain Management, PDF, personnel, policies, Radiology, reading, Reporting, Sales, Scrum, Servers, scripting, scripts, SOAP, software development, Visual Source Safe, MS SQL Server, SQL, SQL Server, Therapy, T-SQL, Transportation, user interface, Validation, Vista, Visual Studio, Web Applications, Web Programming, Web Server Additional Information Visa Status: Having a stamped H-1B Visa

ASSISTANT DIRECTOR OF POLAR EXPEDITIONS Summary To acquire an executive assistant position with a dynamic company. My detailed project management, writing, creative and communication experience will allow me to take a leadership role in managing multiple responsibilities. Highlights Strong digital/film photography, photo editing and print design skills *Great presentation skills creating visually appealing and concise presentations, proposals and brochures *PC/Mac literate: Word, Excel, Outlook, PhotoShop, InDesign, PowerPoint, MapPoint, Leo Software Experience 04/2011 to 12/2011 Assistant Director of Polar Expeditions Company Name － City , State Expedition sales and procurement: Sold polar adventure expeditions to global clientele and maintained client and vendor relationships. Communicated to clients the details of expeditions (cost, payments, what to expect, requirements & forms). Developed and contributed to the success of the largest South Pole season in the company's history. Negotiated vendor agreements and wrote industry related agreements. Managed and created project/expedition timelines. Created detailed expedition and client itineraries. Produced commission income and built industry-related partnerships. Created handbooks, expedition summaries, expedition blogs (wrote successful Greenland Crossing blog). Digital photography and video. Tracked client payments, invoicing, commissions, etc. Social media and networking. 03/2007 to 01/2012 Designer Company Name － City , State As an Independent Contractor I Produced direct marketing materials (brochures & catalogs) and established company branding. Responsibilities included;. Extensive photo editing and digital photography. Created layout, writing and design of successful direct marketing materials. 03/2004 to 01/2009 Executive Assistant/Loan Closer Company Name － City , State Worked closely with Executive VP/Principal, Assistant VP, CFO, development, analyst, property management, prestigious investors and third party clients in a deadline-driven setting to ensure successful financing of commercial investments. Managed highly confidential information, executive calendar and supervised project timelines. Photographed commercial properties for use in proposals and finance/investor packages. Created finance/investor packages that successfully gained lender financing and investor support. Managed due diligence involving lenders, third party inspectors, appraisers and attorneys. Administered multiple loan closings in cooperation with investors, attorneys, lenders and title companies. Developed mortgage section of database software in conjunction with LeoSoftware. Drafted agreements and managed details of confidential paperwork simultaneously on multiple deals. Oversaw deal calendar and coordinated all projects from conception to close. Maintained extensive closing book library. Entertained clients at events and managed event planning/organization including invitation designs. Managed closings totaling $300 million in 2007. 04/2000 to 06/2003 Public Relations Associate Company Name － City , State Managed event/meeting logistics and travel nationally and internationally. Organized confidential meetings with high-profile political clients. Conducted talent management and media for grand openings across the U.S. Client research and significant participant in strategy sessions. Arranged media meet and greet opportunities for executive and political clients. Media outreach: Contacted and placed T.V., radio and print media at prestigious events. Drafted media releases, proofed/edited proposals and associated written materials. Created format/compiled data for confidential survey distributed by the Illinois Department of Public Health. 08/1999 to 03/2000 Image Coordinator Company Name － City , State Managed images (film & digital) for business-to-business catalogs, fliers and newspaper ads. Assisted direction of photo shoots. Retouched low-res images and communicated retouching guidelines to in-house staff and print vendors. Edited layouts; prepared fliers, ads and catalogs for print; and coordinated the use of stock photography. Managed multiple projects and vendor relations in a highly deadline driven agency. Creative personnel communicator (art directors, photo department, designers and account managers). 04/1998 to 08/1999 Assistant Company Name － City , State Assisted directors, board of directors and human resources. Key participant in the development of fundraising events, including staffing events such as the annual benefit concert which gained support for the Jewish Community Centers. Drafted employee resource book, assisted in hiring office clerks, organized board meetings and other functions. Education Bachelor of Arts : Photography & Fiction Writing Columbia College Chicago － City , State GPA: Dean's List Dean's List Spring 1999 Skills photo, PhotoShop, ads, analyst, art, agency, book, branding, brochures, catalogs, closing, concise, clientele, Client, clients, database software, Digital photography, direct marketing, direction, due diligence, event planning, film, finance, financing, forms, fundraising, hiring, human resources, InDesign, investments, invoicing, layout, logistics, Mac, materials, meetings, Excel, office, Outlook, PowerPoint, Word, communicator, networking, newspaper, personnel, photo editing, photography, presentations, presentation skills, print design, print media, procurement, property management, proposals, Public Health, radio, research, sales, staffing, strategy, vendor relations, video, written Desktop Publishing Software: Photoshop, InDesign

PRODUCT AND WEB DESIGNER Summary My career of 34 years includes the graphic art field, fine arts, and elementary art teacher. My personal evolution and vision helps me to know that I possess truth, talent and ability that is unique and highly creative. I have always known that art was my life path, and I seek to share in ways that apply to the world today in innovative ways. The Mission ~ To work with a team as designer or in some capacity where my creativity and thinking outside the box can be utilized best. To provide graphic expressions that convey the best message whether it be print or web presentation . My many years of experience affords me depth of knowledge in the arts fields, hands on, and I intend to use this knowledge for future endeavors as freelance designer. My Offerings ~ I focus on using my creative energy and experience as a Graphic Artist skilled in a variety of designs, logos and marketing packages designed to strengthen business competence.. I am a visual designer with an aptitude for experimental projects. My design skills are unique ~ I utilize the basic elements of design: color, line, shape, space, texture and value to help with the overall creation of any art projects or instruction. My training, experience, and education in art enables me to have a vast resource of ideas to share. And very importantly, other's ideas inspire me to go beyond and create things that clients envisioned. Workshops ~ I am interested in Teaching groups or private lessons, sharing creatively and working with other artists to create meaningful art. ~ Past and current students and clientele are primarily those listed here: Art collectors, art galleries, art enthusiasts, parents of students, adults or children who may seek creative art instruction in a wide variety of mediums from an enthusiastic artist/teacher Organizations or individuals who may be seeking a career creative artist to assist in projects requiring their ideas becoming fine finished art. Set design, backgrounds for theatre productions large or small Elementary/Secondary/Adult students who are interested in improving motor skills, experiment with various materials, learn the history of art, and apply art to life, possibly in a career involving some of these skills. The Overview ~~~ My freelance business is based in Cody, Wyoming, but not limited to the area. I am proficient in graphics programs including Adobe Photoshop, InDesign, Dreamweaver, Illustrator, Microsoft Word, Excel. have worked for most of my career at a distance and utilize all of the modern technology that makes it possible and simple to do this. SHedrick Art & Design on Facebook. Brochure, business cards, and other collateral Networking with Arts Councils, Galleries, Grant possibilities, and other interests Client referrals available Background & Experience ~~~ Product design and development of varieties of gifts, toys, socks, dolls, jewelry, snowglobes and more. Approx 20 years with one company. Very large E Commerce Website development and some HTML. Web maintenance. 3 years. Elementary art instructor with the Art on a Cart program in Cody, Wyoming, 7years. Each year my 300 students are exposed to all elements of art, art history, as many mediums and techniques as the budget will allow. Self employed freelance artist/illustrator/graphic designer for over 30 years working in a variety of mediums. Much Photoshop CS5. Studied with several professional artists privately, and taught art lessons to children through the Cody Parks and Recreation in the summers. Created an organization called Raise Your Hand for Art to promote awareness of the need for art in the elementary age child's growth and how it actually helps them with their academic studies Invested entire career to date in the field of art. Currently Registered name and business licensed in the state of Wyoming, formerly in California Completed substitute certification program, and update regularly Joined several professional associations and memberships Completed hundreds of paintings and graphic works for satisfied clients. Highly creative and multi-talented Graphic Designer with more than 30 years in product development and print design. Highlights Dedicated art professional with over 30 years of hands on experience. Proficient in Adobe Photoshop, InDesign, Illustrator, Microsoft Word, Excel. Some knowledge of Dreamweaver Adept researcher and visionary, excellent at working with others' ideas Self disciplined, work well on own from home office. Prompt, positive, self-disciplined Able to work on more than one project at once Some HTML knowledge Microsoft Office Suite knowledge Advanced typography knowledge Corporate design - logos and branding Strong design sense Conceptual thinker Design strategist Experience with brochure and newsletter formatting Logo and business card photography and layout Photo enhancing Website enhancement Stationery and letterhead Creative and artistic thinker Self-motivated professional Resourceful researcher Quick learner Menu design using Adobe InDesign Project proposals Professional Associations Substitute Teaching certification permit 2004-2011 enabled me to teach in Wyoming Public School system. Designed and implemented Art on a Cart program for Park County School District. Indimension, Inc., Asheville, NC Pat O'Hara Brewing Co, Cody, WY Park County School District, Cody, WY Park County Arts Council, Cody, WY Cody Country Art League, Cody, WY Wildwood Furniture, Cody, WY Gold Coast Marketing, Ventura, CA Irma Hotel, Cody, WY Fine Art Collectors: Jerry Russell & Gretchen Stark, Wapiti, WY Jeri Gillett, Belfry, MT Ty & Jamie Barhaug, Powell, WY Dorothea Hartley, Oakview, CA Experience January 1995 to January 2014 Company Name City , State Product and Web Designer Created graphic materials for the company website. Designed and printed online interactive sales and marketing collateral.Designed unique print materials, including advertisements, brochures and logo designs. Determined styles, size and arrangement of illustrations and graphics. Assisted in developing and maintaining user-friendly websites. Translated prototypes and PSDs into launch-ready, pixel-perfect formats. Maintained site appearance by developing and enforcing content and display standards. Consistently adhered to all internal delivery schedules. Collaborated with a team of designers to offer improvements and direction on others' projects. Prepared layouts and drawings in compliance with established templates and design standards. Adhered to all corporate brand guidelines when preparing graphic materials. Recommended techniques, methods and media best suited to produce desired visual effects Designed artistic signage for special corporate events.. Developed creative graphics that simplified complex messages. Worked with overseas factories to deliver polished final products. Contributed ideas during strategic and conceptual brainstorming sessions. Coordinated with the production factories and delivery managers to follow through from conception, to manufacture, to delivery to online sales. Created concept mock-ups and banners for web and mobile applications. Created all communications collateral, including web pages, brochures and fliers. Prioritized graphic workload and effectively coordinated multiple projects. Supported production of various projects under tight time constraints.. Produced product and packaging for domestic and international markets. Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. January 2005 to October 2013 Company Name City , State Food and Beverage Part-time in Food and Beverage business for 7 years. Very busy tourist hotel. In this business a person most be very organized, personable and energetic.. January 1990 to April 1995 Company Name City , State Graphic Designer Designed souvenir mugs and t-shirts for large scale tourism distribution. Clients included Sea World and Busch Gardens. Harrah's, Stratosphere, MGM Grand, and numerous other Las Vegas attractions. July 1984 to June 1987 Company Name City , State Graphic Designer Licensed Disney t-shirts. Designed for T-shirt company who supplied Universal Studios and many tourist attractions in Southern California and beyond with Disney themed t-shirts, from cartoon characters such as Mickey Mouse to Betty Boop and numerous others popular then. Education 1985 Colorado Institute of Art City , State , USA Advertising Design Associate of Arts Fine Art coursework Sculpture course Advertising seminars Computer and Art Design courses Public Relations seminar Studio Art courses Visual Communication course Graphic Design for Print Media focus Ventura College City , State , USA Illustration & Cartooning Studied with Chris Martinez, noted Illustrator, Caricaturist. Northwest College City , State , US History, Music, Education Online Adult education, not degree focused. Ventura College City , State , US Computer Science Learned basic computer language and use of PC/Mac. Learned Photoshop and Microsoft Word. Personal Information Born Billings, Montana, Feb 8, 1961. Both parents fine artists, family of 5 siblings. American, caucasian Excellent health No children, only animals Long term relationship Live out in the country on 35 acre farm Valid id and US passport Registered voter in Wyoming My interests: When I am not working on the computer, I am painting pet portraits, painting furniture, creating clay and wood sculpture. I find everything an opportunity to be solve problems, and am always coming up with creative solutions. Love gardening and growing things, healthful creative cooking Love cats, horses, and my dog Love the ocean and warm climate Skills Am proficient with graphics programs such as Adobe Photoshop, InDesign, Illustrator plus word programs such as Microsoft Word and Excel. Highly skilled at product development from the envisioning, researching, making visual, and creating actual product. Working with other's ideas, and especially enjoy creating my own ideas into visuals. Have great organizational skills needed for freelance self employment Additional Information Professional Associations Indimension, Inc., Asheville, NC Park County School District, Cody, WY Park County Arts Council, Cody, WY Cody Country Art League, Cody, WY Wildwood Furniture, Cody, WY Gold Coast Marketing, Ventura, CA Fine Art Collectors: Jerry Russell & Gretchen Stark, Wapiti, WY Jeri Gillett, Belfry, MT Ty & Jamie Barhaug, Powell, WY Dorothea Hartley, Oakview, CA

SENIOR VICE PRESIDENT OF GLOBAL INFORMATION TECHNOLOGY Executive Profile High-energy results oriented Chief Information Officer offering global professional experience in managing complex information technology environments and cross-cultural teams while effectively aligning and supporting key company initiatives. Skill Highlights Strategic Planning Results-Oriented Self-Motivated Customer-Oriented Project and Program Management Change Implementation Team Leadership Time and Resources Optimization Core Accomplishments Project Management:   Managed cross-functional teams on large implementations and development projects through out full cycles of system development and Implementation methodologies.   Project Planning:   Developed successful implementation and migration project plans, providing and controlling detailed work-plans, data conversion and integration strategies, and production cutover & contingency plans. Solutions Modeling:   Performed business requirements gathering, gap/fit analysis, solution designs, development and deployment of application solutions. Technology Architecture:   Designed and implemented cutting-edge 24/7 technology infrastructure solutions, providing fail-over architecture and disaster recovery plans. Delivery Efficiency:   Delivered all assigned projects on time and within budget, realizing significant improvement of processing efficiency through in-depth performance analysis and process change. Risk Mitigation:   Conducted periodic risk assessments and mitigated risk by preparing and executing comprehensive testing strategies, which included complex business scenarios, and systematic stressed testing. Customer Relations:   Develop and maintain all accounts referenceable, providing mutually beneficial partnerships between employers and customers. Professional Experience Senior Vice President of Global Information Technology 06/2004 to Current Company Name City , State Responsible for all aspects of Information Technology globally with a staff of 70 employees world wide. During my first year tenure, eliminated high dependency on consulting firm supporting an ERP system globally by developing, hiring and mentoring adequate IT staff resulting in the creation of self-sufficiency and the generation of about of $2.5 million dollars savings per year. As one of the key members of the M&A team, planned, and delivered successfully in all of the acquisitions executed by the company, enabling the realization of anticipated benefits through the migration of systems and integration of technology. Delivered a single global suite of applications with seamless integration that provided significant efficiency gains, by eliminating duplicity, and streamlining business processes. Introduced our Engineering and New Product Development teams to the use of Project Life Cycle management system speeding up our introduction of new products to market Enabled effective analysis and decision making through improved analytical capabilities delivered in a single repository of reporting through one data model across all entities. Formed the company's first IT Steering Committee which is utilized as the forum for IT strategic planning and priority recommendations regarding major IT projects. Deployed reliable, scalable and fault tolerant technical infrastructure that has provided maximum up time and redundancy on all mission critical systems and technology Provided high-performance, high-availability and secured networks that are leveraged to facilitate voice, data and video communications among offices across the globe while generating significant cost savings. Director of Information Technology 01/2002 to 06/2004 Company Name City , State Managed a large ERP implementation project and the technical infrastructure operations for a large replicator and distributor of DVD and VHS movies. Responsible for a staff of 20 IT professionals, directly involved in the implementation of new technology and business applications. Completed successfully and on-time the implementation of Oracle applications, after taking over a project that was significantly late and full of issues. Restructured the technical infrastructure of the company to be able to support the new ERP system through out all US locations. Led the analysis, design and deployment of web applications to provide customers with access to real-time information and services. Implemented a wireless inventory control solution through the use of Radio Frequency devices. Developed a new technical support model and implemented new policies and procedures for the processing of technical support requests. Hired and mentored new IT personnel for the post-production support of the new ERP application system. Trained overseas personnel on the implementation and configuration of Oracle applications. Practice Director 01/1995 to 01/2002 Company Name City , State Managed projects ranging from $500K to $10M, with an average budget savings of 20% under estimate and ahead of schedule. Coordinated, directed, and managed a practice of 22 consultants. Prepared Request for Proposals responses for large-scale implementation projects. Performed full lifecycle project management and supervision of both permanent employees and contractors, domestic, and offshore. During my 7-year tenure at Oracle Corporation, participated in the business development of over $24M of new contracts. Completed successfully, on time and on budget, several large-scale implementations of Oracle's ERP suite of applications for Fortune 100 clients. Conducted Functional and technical architecture assessments, providing customers with solution designs, implementation approach, and recommendations. Served as subject matter expert for the Supply Chain, Manufacturing and Financial aspects of several different projects. Managed multi-national virtual teams, operating on one large project from several different locations, achieved project benchmarks ahead of schedule/under budget. Worked closely with the development organization on integrated testing of product releases and customer pilots of new product. Information Systems Director 01/1993 to 01/1995 Company Name City , State Managed business applications and technical infrastructure operations, for a 2,800-employee manufacturing and distribution company. Negotiated contracts, directed long-range planning, prepared and monitored budgets up to $8M, and conducted ROI studies. Responsible for the implementation of Manufacturing and Financial systems domestic and overseas. Responsible for the planning and introduction on new business processes and technology infrastructure to support company's growth. Successfully completed the implementation of Oracle Financials, that resulted in the decrease of past due accounts and in the increase of accuracy and timeliness of financial reporting. Successfully concluded the implementation of manufacturing applications at facilities in Monterrey, Mex., resulting in the decrease of manufacturing cycles and the increase of supply chain performance at corporate targeted levels. Information Systems Director 01/1990 to 01/1993 Company Name City , State Supported corporate-wide projects in the selection, delivery and management of new technology. Supervised traditional department management functions including fiscal responsibility, resource management, project management, and administrative detail As the Project Manager, successfully completed the implementation and integration of MAPICS, increasing company's up-sell capabilities, by enhancing Supply Chain Streamline. Successfully deployed new hardware and software architecture through out the company and reduced significantly the need for non-integrated PC based systems. Implemented the use of Electronic Data Interchange with preferred business partners increasing customer service levels. Implemented the use of statistical performance measurements, allowing top management to monitor productivity, order fulfillment ratios, inventory accuracy and other productivity related targets. Information Systems & Technology Manager 01/1985 to 01/1990 Company Name City , State Functioned as the Information Technology Manager while orchestrating the proposal and selection of new computing technology and Enterprise Resources Planning systems application. Successfully completed the implementation of MANMAN MRPII application. Designed, developed and implemented a Pull Material System to improve inventory control and KANBAN replenishment of critical material items. Designed, developed and implemented a Bar Code Labeling System to manage shipping and receiving of raw materials and finished product and to comply with customer standards. Senior Systems Analyst 01/1984 to 01/1985 Company Name City , State Responsible for the implementation of retail industry best practices and for the development of new distribution and replenishment systems. Designed and implemented a multi-tier replenishment system, for a large chain of supermarkets. Participated in the designed an implementation of pricing & promotion systems and a sales forecasting system. Education B.S : Computer Science 1983 University of Texas at El Paso City , State Computer Science Languages Bilingual - Fully fluent in English and Spanish. Skills •Experienced in strategic planning and execution. •Considerable knowledge of business theory, business processes, management, budgeting, and business office operations. •Substantial exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems, including cloud SaaS and IaaS •Excellent understanding of computer systems characteristics, features, and integration capabilities. •Experienced with systems design and development from business requirements analysis through to day-to-day management. •Proven experience in IT planning, organization, and development. •Excellent understanding of project management principles. •Constant focus on organization's goals and objectives. •Demonstrated ability to apply IT in solving business problems. •In-depth knowledge of applicable laws and regulations as they relate to IT. •Strong understanding of human resource management principles, practices, and procedures. •Proven leadership ability. •Ability to set and manage priorities judiciously.

CONSULTANT Career Focus To obtain a position in the area of SAP Consulting, utilizing my skills, academic background and past work experience, thus encouraging career advancement with growth of the organization. SYNOPSIS SYNOPSIS 7 years of professional experience with 5 yrs of experience as an SAP Consultant and 2 yrs in Banking and Financial Analysis Working with Infosys Limited, Sunnyvale, CA, USA as a SAP Consultant - SAP FI/CO since Oct 2010 Have been involved in 5 project implementations across various areas in the SAP FI/CO module Prior work experience includes 2 years domain experience in Banking and Financial analysis at Yes Bank Ltd. India, Goldman Sachs, India and Ocwen Financials, India Working in California, USA (since Oct 2012) on a H1B Work Permit Experience Consultant 10/2010 to Current Company Name City , State 5 Yrs) Client: Is a leading American multinational corporation headquartered in Cupertino, California, that designs, develops, and sells consumer electronics, mobile devices, computer software, online services and personal computers. Roles and Responsibilities: Working as a Functional Consultant in the SAP FI/CO Module for the client. Involved in 5 Project Implementations in the FI/CO Module and presently working as the Module Lead of a 40 member Global FI/CO Support and Maintenance Team. The typical role as the Functional Consultant in each project broadly involved Requirement Gathering, Preparation of the Design Document, carrying out the configurations and coordination with the ABAP resources, Integration Testing, End User Training and Documentation, Cut Over, Go-live and Post Implementation Support and Production Support Handover. Project Overview: Payment Consolidation System, a vendor payment automation system which involves multiple customized tools leveraging existing SAP Functionality to enable to automation of a unique and complex business process involving payments to multiple vendors in addition to transmitting key information to frontend systems. SAP FI-CA (RMCA): Implementation of the FI-CA (RMCA) module implemented by the client for a specific business line involving mass business transactions. Have been involved in configuration of the system along with integration with the Core SAP Module and other downstream reporting systems (SAP BW / EDW) Revenue Recognition, a process involving customization of existing SAP Functionality to enable calculation and recognition of deferred revenue through creation of relevant Subscription or Service Oriented Contracts, enabling distinct calculations for each of the elaborate mix of product offerings. Journal Voucher Workflow, a web based utility which enables manual postings of various Accounting Postings Types, enabled with all SAP validations and customized features in addition to scenario based multi level approvals Balance Sheet Reconciliation, a web based utility which helps business users perform period reconciliation of balance sheet accounts to meet internal and statutory requirements after fiscal close. Production Support and Maintenance, supporting and maintaining the complete SAP FI/CO Landscape. The scope of work involves but is not limited to key functionalities implemented such as General Ledger, AR/AP, Automatic Payment Program (F110), Asset Accounting, AB-COPA, Special Purpose Ledger, Revenue Recognition, Taxes on Sales / Purchases, Vertex, Treasury, EBS, Collections and Dispute Management, FI-CA (RM-CA), Invoice Cockpit, Lockbox, in addition to various customized utilities and applications. Module lead of a 40 member Global FI/CO Support and Maintenance Team Co-ordinating with client for providing acceptable solutions to problems, queries raised by client within predefined stringent time limit and providing solution to users. Corrections and Enhancements made to the configuration settings for different company codes as per the business requirements Involved in Month End , Quarter End and Year End Close acivities which involve monitoring of system and resolving any close critical issues. Involved in SAP Support Packs and Enhancement Packs implementations Customizing and configuration of various areas of IMG activities including: General Ledger master records, Account receivable/ Accounts Payable, Withholding Tax, House banks, Taxes on sales and purchases, Asset Accounting, Basic setting of Controlling, Cost Center and Profit Center Accounting, Internal orders, Profitability Analysis, Integration of FI with MM and SD. Creation of G/L Masters, Cash Journals, House banks and Maintaining Field Status Variant and Posting Keys. Defining Fiscal year variant, Posting periods, Tolerance groups, Document types and number ranges. Configuring Automatic Payment Program (F110). Involved in Core user & end user training and preparation of user manuals. SAP Expertise Have extensive experience in Key SAP FI/CO functionaltities such as General Ledger, AR/AP, Automatic Payment Program (F110), Asset Accounting, AB-COPA, Special Purpose Ledger etc. Have worked extensively in the FI-CA (RMCA) module implemented by the client for a specific business line involving mass business transactions. Have been involved in configuration of the system along with integration with the Core SAP Module and other downstream reporting systems (SAP BW / EDW) Worked extensivlely in the Revenue Accounting model. Enabling deferred revenue accounting for various mix of products Extensive knowlegde of customized web based tools to enable postings in SAP with additional approval route features. Have been involed in customized tools develeoped leveraging SAP HANA Functionalities Experience in niche functionalities such as Electronic Bank Statements (EBS) and Treasury Experience in various standard and customized FI Reports across functionalties and integration with other SAP modules such as SD, MM and BW Experience in reading and understanding ABAP Code. Relationship Partner 04/2010 to 10/2010 Company Name City Acquisition of Small and Medium Enterprises (SME) clients (with turnover up to INR 2500 Million). Furnish the clients with end-to-end financial solutions encompassing Financial Markets, Trade and Treasury services, Corporate Finance, Account Services and Term Loans with focus towards Working Capital Requirements (such as Cash Credit Limits, Letter of Credit, Bank Guarantee, Invoice Discounting, Over Draft Limits etc.). Analysing their financials and rating these clients on financial and non financial risk. Maintain portfolio quality by proactive account management, Monitoring of account conduct; undertake stock and unit visits etc. Analyst 11/2007 to 06/2008 Company Name City Ensuring all cash and stock transactions in the client accounts are accurate in order to minimize financial risk. Conducting in-depth analysis of exceptions in the account and timely resolution of the same. Asset level analysis of funds before the monthly or daily Net Asset Value (NAV) is published. Preparing consolidated reports for high net worth clients taking into account all the internal and external holdings. Associate 07/2006 to 07/2007 Company Name City Financial Analysis of defaulted loans and approving it for foreclosure. Initializing and coordinating foreclosure of defaulted loans. Ensuring timely completion of active foreclosures. Education Degree/Certificate Institute Year of Passing Percentage : Finance 2010 International Management Institute City GPA: GPA: 3.047 Finance GPA: 3.047 2006 Sri Bhagawan Mahaveer Jain College Senior Secondary Certificate (ICSE) Baldwin Boys' High School, Bangalore 2001 76.33% AMFI - Mutual Fund (Advisors) Module NSE's Certification in Financial Markets (NCFM) 2003 Sri Bhagawan Mahaveer Jain College DCM Shriram Consolidated Ltd. (New Delhi) Intern Bachelor of Commerce Bangalore University Higher Secondary Certificate Personal Information 21st September, 1985 Additional Information ACHIEVEMENTS & AWARDS ACHIEVEMENTS & AWARDS Received the Star Performer Award at Infosys Limited in Aug 2014, a recognition for excellenece in overall performance and client deliverables Received the MFG-SAP Champion Award at Infosys Limited in Q2 FY 2012, a specialized award to recognize excellence in the SAP Area Received Muliple Spot Awards at Infosys Limited , a recognition for excellenece in the designated Project. Consistently received the Best Rating in Performance Appraisal Cycle at Infosys Limited PERSONAL DETAILS PERSONAL DETAILS Date of Birth: 21st September, 1985 Sex: Male Skills ABAP, account management, reconciliation of balance sheet accounts, Accounting, Accounts Payable, Go-live, AP, AR, automation, Balance Sheet, Basic, Business Process, Cash Management, CA, Consultant, consumer electronics, Contracts, Corporate Finance, Credit, Client, clients, Document Management, Documentation, downstream, Estimating, features, financials, Financial, Financial Analysis, focus, Functional, funds, General Ledger, Ledger, Market, Profit, quality, reading, reporting, Requirement, Retail, Revenue Recognition, Sales, SAP BW, SAP FI, SAP, SD, Tax, Taxes, User Training, user manuals, Treasury, unique, utilities, Vertex, Workflow

SENIOR LENDING OFFICER - VP EXECUTIVE OFFICER Summary As the Senior Lending Officer at a regional Community Bank in Upstate NY, my role and responsibilities were for that of the outbound sales growth of the Lending function of the bank. Over the past five years I have effectively grown each segment of the bank including Residential Mortgages, Consumer and Commercial lending. Each sub segment of the banks business has been given a new department manager to help execute the action steps for growth and planned operating efficiencies as a result of my planned new initiatives as suggested by being a part of the banks Executive Committee. Senior Commercial Lender with 25 years as a leader in the financial industry. Service-oriented with expertise in building a solid customer base. Highlights Small Business Development Leader. Product Line Expansion on both Residential Mortgage and Consumer Loan Platforms. Credit and Debt Management experience. Created a CRM platform with the banks BakerHill Commercial Software. Implemented new software systems with MortgageBot and DecisionPro. Effectively grew Commercial Loan balances 5-10% each of the past five years. Established a robust outbound calling plan for the banks sales force. Designed and implemented an Incentive Compensation Plan (ICP) for the sales force. Active member of local financing agency's Board of Directors (GSBDC and NYBDC) Experience Senior Lending Officer - VP Executive Officer 11/2009 to Current Company Name City , State Responsible for the Management and Development of six(6) Commercial Lending Officers whose roles and responsibilities include the development of new business within their assigned areas of responsibilities and portfolios. Achieved an average of $60,000.0 in new commercial lending originations over the last five years . C&I and CREM portfolio active balance growth for the bank to over $150,000.0 representing a 5% year/year growth rate. Responsible for the management and functionality of the banks Residential Mortgage Group including the groups 7 staff members. Responsible for the development and management of the Consumer Loan Manager. Commercial Lender - Regional Medical Liaison 10/2008 to 11/2009 Company Name City , State Responsible for the outbound sales and servicing activity of the Commercial Lending and Business Banking activity/function in the Syracuse region. Small business expert for this segment. Commercial TEAM Leader 04/1998 to 10/2008 Company Name City , State Responsible for the development and growth of five (5) Commercial Lenders whose responsibilities and goals included the management of existing Commercial relationship within the bank and the new business development in a holistic approach. Commercial Lending Officer - AVP 09/1994 to 04/1998 Company Name City , State Responsible for the daily management and monitoring of a $25,000.0 lending portfolio through ten (10) Bank branch offices covering three Western NY counties. Activities included the development of new and existing loan business as well as solicitation of retail, trust & investment and insurance business. Generated over $30,000.0 in new commercial originations during this period. Business Development/Commercial Lending Officer 09/1991 to 09/1994 Company Name City , State Responsible for the outbound sales and management of Business Banking Credits along with the cash management sales of related bank products. Also active in the preparation of case and credit analysis cases for the origination of bank assets. Advanced Staff Auditor 07/1988 to 08/1991 Company Name City , State Responsible for the complete and accurate completion of client job work-papers for a variety of industries including Municipal, Private, Real Estate, Manufacturing, Wholesale and Retail segments of the local business market. Related Federal and State Income Tax return preparation along with personal income tax return preparation were an additional critical component of all jobs performed. Staff Accounts Payable Clerk 06/1985 to 06/1988 Company Name City , State Responsible for the preparation and submission of timely and accurate payments of both the Coated and Medical Product vendor invoice: maintained accounts payable system and all raw material transactions for subsidiary plants in Alpena, MI;. Pittsburgh, PA and Buffalo, NY. Also processed monthly expense reports, air-travel invoices and performed special accounting projects as requested. Education Commercial Lending : Advanced Lending Certificate 1996 University of Buffalo City , State , USA Commercial Lending Academic Achievement Award BBA : Accounting 1988 Niagara University City , State , USA Coursework in General Accounting and its related fields High School Diploma : General Studies 1984 St. Joseph's Collegiate Institute City , State , USA General Studies Skills accounting, accounts payable, Banking, business development, cash management, Commercial Lending, communication skills, credit, credit analysis, CRM, client expense reports, finance, HR, insurance, Leadership, market management, new business development, Real Estate, Retail, sales, sales and management, Tax return preparation, WORD , EXCEL and PowerPoint knowledgeable.