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advocate aurora health | 11,146 | The treatment that I received did not work very well, and my co pay was expensive, I would like to speak with someone about the whole procedure! | MC DaySg | Aurora Medical Center Manitowoc County | Xinqian | Chen | Outpatient Services | 1,709,123,434 | Physical Medicine & Rehabilitation | Male | ENGLISH | BLACK | Manitowoc | Outpatient Surgery + Magnet 2 - OAS | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I was in the exam by my scheduled time.- 9 a.m. The medical assistant came in at 9:05 and had trouble reading my vitals. The resident came in the exam room at 9:40 a.m. with no apology or why I had to wait so long without being seen. The resident did not take my BP or pulse. The med. assistant came back and read my vitals with again with the roll around test equipment and finally came back with a blood pressure cuff and stethescope for a better reading. I wasn't impressed with the quality of care. | ALMC MOB - Family Practice | Aurora Medical Group | Justin | Kryshak | Medical Practice | 1,690,906,588 | Family Medicine | Male | ENGLISH | WHITE | Delavan | Resident Physician | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Telling a patient who just had a traumatic abortion that "Women who go through real labor just do it with ibuprofen" is completely unacceptable and inappropriate. I'm sure women who go through "Real Labor" with just ibuprofen are strong but when i'm crying in pain it's not exactly helpful or compassionate. Every time i've had a male preform an ekg on me at this facility there has been an inappropriate amount of touching. Again maybe don't imply to a child who just had to kill their child that their experience is less than because they're not going through real labor. i also complained about the inability to move my wrist after i passed out. they never checked it out even after i brought it up multiple times and i still cannot move it. | IMC ED | Advocate Illinois Masonic Medical Center | null | null | Emergency | 1,700,835,387 | null | Female | ENGLISH | WHITE | Chicago | Emergency Department + Magnet 1 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I waited for more than 2 hours after my procedure was scheduled to begin. For people who demand that I show up 30 minutes before my appointment this is borderline abusive behavior especially for a procedure that requires fasting for 24 hours before. DO BETTER | ASLMC GIPIE | Aurora St. Luke's Medical Center | Nilay | Kumar | Outpatient Services | 1,702,395,590 | Internal Medicine - Gastroenterology | Male | ENGLISH | WHITE | Milwaukee | Outpatient Surgery + Magnet 2 - OAS | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I had a 5:15 appointment for a physical and bloodwork as requested by Dr. Singh. I was never informed by the front desk that he was 2 hours behind schedule. I was not seen until 7:15, after the lab was closed. The doctors nurse was extremely rude and did not know why I was there. When the doctor entered the room and I explained why I was upset he was completely dismissive. He assumed I could just come back the next day for the bloodwork I missed because he was two hours late. He also said he would not partially refill my cholesterol meds until I got bloodwork done and explained that that could cause a heart attack. He told me the nurse would set me up with an appointment for the bloodwork but all she did was tell me to go to the front desk. When I went to the front desk the girl ask "what do you want". I told her I needed bloodwork done and she never gave me open times just had me guess what time and then she looked them up. She was completely unprofessional. I would be happy to discuss this over a phone call at 708-280-4795. I will not be returning to Advocate and am moving my entire family from your group. | Olympia Fields 4001 Vollmer Internal Med | Advocate Medical Group | Navneet | Singh | Medical Practice | 1,674,284,728 | Internal Medicine | Male | ENGLISH | WHITE | Crete | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | The floor in my cubicle was dirty. The nurse kept jamming my arm trying to but the Iv in. I still have a big black and blue mark. | SSH GIL | Advocate South Suburban Hospital | Cynthia | Lau | Outpatient Services | 1,710,313,675 | Internal Medicine - Gastroenterology | Female | ENGLISH | WHITE | Orland Park | Outpatient Surgery + Magnet 2 - OAS | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I was a little disappointed with the receptionist out in the waiting room. Because I wasn't crying in pain, they didn't take me back right away. They took somebody who came in after me, and I guess she had like a broken ankle or something. So they took her first. Well, it ended up being I had two broken ribs. Just because I don't cry doesn't mean that I'm in serious pain. So that was a little disappointing, seeing how she went before me because she was crying. So, that's it. | AMCK ED | Aurora Medical Center Kenosha | Mounica | Robinson | Emergency | 1,688,718,187 | Emergency Medicine | Female | ENGLISH | WHITE | Argonne | Emergency Department + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I was given wrong information regarding the referral that I needed. | LSSP Podiatry | Aurora Medical Group | Todd | Goodman | Medical Practice | 1,674,449,361 | Podiatrist | Female | ENGLISH | BLACK | Milwaukee | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Test results were incorrectly written down. Reported as left side and stone was on right side. PA went back and checked and found the error. | GSH ED | Advocate Good Shepherd Hospital | Shabbir | Kanji | Emergency | 1,694,457,247 | Emergency Medicine | Female | ENGLISH | WHITE | Algonquin | Emergency Department + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Dr. Nicolay was very pleasant and showed me the x-rays to reassure me that he saw no problem. He said he was going to order a CT scan for a follow-up. The scan verified his assessment of my problem, but it also showed a nodule in my lung and suggested follow-up. Fortunately I contacted my primary doctor, because I never heard from anyone at IBJI. I have been diagnosed with lung cancer, which I would not have found without the scan, but I have to assume that Dr. Nicolay got the radiologist's report and he never contacted me. I'm glad that I reached out to my primary and am getting the care that I will need. As a LONG time patient of IBJI, I have to say that I am very disappointed. If I had not read the radiologist's report myself in my Live Well site I would not have known about the nodule and would not have gotten the help I needed. | Illinois Bone and Joint Institute LLC LGHPHO | APP | Richard | Nicolay | Medical Practice | 1,728,286,521 | Orthopaedic Surgery | Female | ENGLISH | WHITE | Morton Grove | Medical Practice - APP | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I have asked for a call and not yet received it about my horrible experience | LGH INF | Advocate Lutheran General Hospital | Christie | Hancock | Outpatient Services | 1,686,573,466 | Internal Medicine - Hematology & Oncology | Female | ENGLISH | WHITE | Chicago | Outpatient Testing + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | The actual surgery experience was faultless. The day of the procedure went smoothly and all staff were professional, gentle and caring. The only problem has been after care. It is very very difficult to communicate with my doctors. Refilling a prescription literally took3-4 hours. On another occasion, I asked a fairly simple question asking clarification on something discussed during my dr visit, I was told to just ask it next time I'm there. Had I acted on what I thought she said, I would have very likely messed things up, an outcome I would obviously have to live with for the rest of my life. Not acceptable! There needs to be a better, more direct way to communicate with my drs! | ASC SL DaySg | Aurora Medical Center Burlington | Anthony | Ricci | Outpatient Services | 1,709,128,161 | Orthopaedic Surgery | Female | ENGLISH | WHITE | Richmond | Outpatient Surgery + Magnet 2 - OAS | What else would you like to say about your experience? |
advocate aurora health | 11,146 | we had to stay overnight in an observation room, it was very uncomfortable. my son is 3 and we both slept on the same stretcher, he didn't even have an actual hospital bed in his room. there was no bathroom in the room so i couldn't go to the bathroom unless staff sat with my son or if we had a visitor. i understand vitals need to be done every 4 hours, but my son also needed pain meds every 3 hours so we were constantly being woken up in the middle of the night. it also took respiratory therapy forever to come and give him his daily inhaler, which i had ours from home and should have just been able to give it to my son myself, it would have made him much less anxious about his inhaler. | OL 2HCH | Advocate Children's Hospital - Oak Lawn | Jonathan | Sherman | Inpatient | 1,704,860,144 | Otolaryngology | Male | ENGLISH | WHITE | Cedar Lake | Inpatient + Magnet 2 - OAS | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I wasn't told by the ER staff that an xray would be absolutely required before an MRI could be ordered by my PCP. I was only told by the ER docs that they could not order MRIs. It was presented to me as if an xray was optional and not mandatory. Later I found in the after visit summary notes, that the ER docs wrote that I refused the X-ray!!!! That is not true! Had I known it was mandatory, I would have gladly had the ER staff complete one. As it turned out, for my PCP to order the MRI, I had to come back the next day for an xray. This was a total waste of time and money and was extremely difficult and dangerous for me as I could barely walk, I was in significant pain and the weather conditions were icy, yet I needed to come back to St Luke's a second time for a diagnostic procedure that even the ER doctors didn't feel was absolutely necessary given their initial hypothesis about what was causing the problem. Apparently, however, an X-ray IS required by the insurance company before an MRI can be ordered. This was not fully explained!!!! In the end, after the unnecessary X-ray, my PCP ordered the MRI anyway. As initially hypothèsized, the problem is likely nerve and muscle related, NOT bone. The X-ray provided no additional useful info to advance the original hypothesis. Totally frustrating, time consuming, dangerous and wasteful experience. | ASLMC ED | Aurora St. Luke's Medical Center | Keith | Rader | Emergency | 1,691,002,374 | Emergency Medicine | Female | ENGLISH | WHITE | Milwaukee | Emergency Department + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I was anticipating on getting synvisc shot instead I received a shot called durolane which had I known that was could've made a informed decision regarding this gal injection as my knee is in worse pain than before | ASLMC MOB 3 Ste 370 Orthopedics | Aurora Medical Group | Nicholas | Webber | Medical Practice | 1,683,966,352 | Orthopaedic Surgery | Male | ENGLISH | WHITE | South Milwaukee | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | The virtual appointment went well. Aurora did not handle the prescriptions well. It took 2 days to get medication to me. In the process I was given false information about my prescription being ready multiple times and all it took was for Aurora to call wal mart in the end. My question is why didnt Aurora call wal mart right away after issues started? Why didnt they confirm right away? Why did I have to wait 2 days with discomfort after being placed as high priority? It was not a good experience. I should not have to verify a status for Aurora and continue calling the pharmacy. Aurora really dropped the ball here. Why wasn't a supervisor utilized earlier? Why was I told everything was good when it wasn't? Why wasn't anyone confirming the order being good to go for real? Aurora needs to do better. It was an unacceptable experience. What if I had been a child or elderly person waiting 2 days with a compromised immune system? I have never heard of the challenges I experienced. I give that portion of the process a 0/10. It was atrocious. | Quick Care Video Visit | AAH Quick Care Virtual Health | Jennifer | Florentino | Telemedicine | 1,676,508,340 | Nurse Practitioner - Family | Male | ENGLISH | WHITE | Sheboygan | Quick Care TeleHealth | What else would you like to say about your experience? |
advocate aurora health | 11,146 | The Dr. made an unnecessary comment about me picking stickers out for my kids instead of the kids doing it so "they don't get them dirty". I brought my child in for an ear infection and slight cough. There is much worse in that walk in facility than my child's ear infection and was an uncalled for comment in front of my kids. Very disheartening coming from a Dr. who should have some bed side manner, especially when dealing with children. | SQ | Dreyer Medical Group | Bharti | Patel | Urgent Care | 1,692,114,762 | Family Medicine | Female | ENGLISH | WHITE | Aurora | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I went to Advocate Breast care center on January 1th to have an ultrasound screening of the breasts. You can imagine my shock and dismay when I was told by the receptionist that Medicare wasn't covering it. Seriously, no one from your facility calls me beforehand to let me know that?? That is unacceptable! Ironically I had called Advocate Breast care center at least a week beforehand to make sure it was covered because it had to be rewritten once already so Medicare would cover the test. I was told by an employee (don't have her name) when I called that it was now covered by Medicare. I was relieved and went in yesterday to have the test and I am hit with the news that they are not covering it. The only bright spot yesterday during this mess was that the receptionist got a technician named Nancy to talk to me and explain what needs to be done. I am very disappointed with your facility. Other facilities at other hospitals etc have called me beforehand if there was a problem. Someone needs to be trained better. This is a huge problem. | CMC CBC US | Advocate Christ Medical Center | Kavitha | Rajendran | Outpatient Services | 1,685,661,020 | Physician Assistant | Female | ENGLISH | WHITE | Chicago | Outpatient Testing + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | My only complaint I have is that I had to wait almost 2 hours for attention with a doctor. My appointment was at 2:40 and I was seen at about 4:3 and that was because I asked why I wasn't seen. It would have been better if they had left the appointment for later so I could have attended to other activities. Before arriving, it is very bad of them not to inform me that the doctor is late. How do I tell them? If I don't ask, they don't say anything and I didn't want to cancel anymore. I had already wasted time there and the appointments take too long. Thanks. | Chicago Southeast 2301 93rd Family Practice | Advocate Medical Group | Senora | Nelson | Medical Practice | 1,698,081,943 | General Practice | Female | SPANISH | HAWAIIAN/PACIFIC | Chicago | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I was told about a 2 hr wait and it ended up being 3 1/2 hrs. I would of tried elsewhere. Other than the covid flu tests and strep I felt it was a big waste of time. I was seeking antibiotics as I had been sick long enough but it was like I wanted narcotics and the doc said no. It's been 20 yrs since I have taken any so it's not like I abuse them. | IMCAR-GN | Advocate Condell Medical Center | Dorian | Woods | Urgent Care | 1,676,484,760 | Family Medicine | Female | ENGLISH | WHITE | Lindenhurst | Urgent Care + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | The nurse was amazing she deserves to be recognized. The Dr was nice, but when I explained I wanted antibiotics either way she ignored it. I know my body better than anyone. And if I end up back in fast care tomorrow, because I do have strep, I will be one very angry person. | KAU UC | Aurora Medical Group | Katrina | Destree | Urgent Care | 1,694,082,673 | Emergency Medicine | Female | ENGLISH | WHITE | Appleton | Urgent Care + Magnet 1 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Dr Church really needs to work on her bedside manner. She came with a snarky attitude and first thing she stated was you're not supposed to be here. Yes, I'm puzzled as they scheduled my appointment! Maybe I should state that she was talking to the CNA outside my door and questioning her why she was seeing me. She then came into the room and didn't bother to tell me the findings and what they mean other then suggest surgery first. She should have given all the options and then allow someone to make a decision as to what they want to do. She speaks to you as if you're dumb and don't understand what she's saying and keeps reminding you that she's only there to give you her educational opinion. This is all new to me and only the 2nd time I've seen Chruch. I will definitely not be going back to be disrespectfully treated. | Oak Lawn 9555 52nd OB | Advocate Medical Group | Nancy | Church | Medical Practice | 1,689,044,485 | Obstetrics & Gynecology | Female | ENGLISH | WHITE | Chicago | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I feel my problem was not addressed very well. The doctor only listened and took care of one of the symptoms and not a holistic approach. I stated a sharp pain on the left part of my stomach. And the diarrhea stopped before I got to the ER. I was more concerned about that sharp pain but no one listened.i also informed them about my past history of multiple c- sections and ovarian cyst. But their focus was ultimately on the non issue diarrhea. And now I am still in excruciating pain. Feeling bloated and having acid reflex. | ABMC ED | Aurora BayCare Medical Center | David | Sorrentino | Emergency | 1,697,850,557 | Emergency Medicine | Female | ENGLISH | BLACK | Green Bay | Emergency Department + Magnet 1 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I would like to propose the idea of a lower price for doctor visits specifically for healthy diabetics who require prescription refills. How much are e-visits? I will use this option if it costs less and when I only need a prescription refill. I understand that the costs associated with medical care are complex, but if there is an opportunity to discuss potential solutions to make routine doctor visits to my endocrinologist more financially accessible for patients like myself, I am open to exploring those possibilities. Call me at 920-421-1385 and I would love to talk. Thanks, Deanna Peterson | GH Endocrinology | Aurora Medical Group | Veitla | Rao | Medical Practice | 1,690,440,555 | Internal Medicine - Endocrinology, Diabetes & Metabolism | Female | ENGLISH | WHITE | Milwaukee | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Rachel seemed very rushed. The nurse did the EKG, Rachel returned and rushed me out. I asked a question but she gave a half answer to the question. I needed this visit as a pre-op for surgery. I preferred the other PAs Dr. Levin had. I would not recommend this PA to anyone. But this is usually the case as a Senior Citizen, medical staff tend to not explain things because they feel you don't understand, so what's the point in explaining something. | Oak Lawn 10837 Cicero 200 Cardio | Advocate Medical Group | Rachel | Jachim | Medical Practice | 1,688,965,264 | Nurse Practitioner - Family | Female | ENGLISH | BLACK | Chicago | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I get no info that's awful and I didn't schedule this after er visit. Her office did. Didn't seem too concerned about what happened either. Another mus-dx by the er doc abd horrid staff. I'm guessing contract. Worst experience | Gurnee 1445 Huntclub 304 Family Practice | Advocate Medical Group | Sarah | Fugelseth | Medical Practice | 1,686,932,432 | Nurse Practitioner | Female | ENGLISH | WHITE | Waukegan | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | VERT DISAPPOINTED that kimonos are no longer being used for mammogram appointments. Wearing back to front hospital gowns is degrading uncomfortable and a waste of extra laundry. Mammograms are not fun and the hospital gowns diminish the appointment. The kimonos gave a soothing spa feel to the uncomfortable experience that is a mammogram. Aurora shouldn't have to pinch pennies here. And that's what it appears to be- so sad | Mammo SL | Aurora Medical Center Burlington | Richard | Terry | Outpatient Services | 1,694,819,911 | Family Medicine | Female | ENGLISH | WHITE | Elkhorn | Outpatient Testing + Magnet 2 - OAS | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I need to speak with your Patient Relations Representative as soon as possible regarding this recent visit and the last one to file a formal complaint. I can be reached at 331-307-8779. Thank you, Mirjana Sljivar | GSH ED | Advocate Good Shepherd Hospital | Erik | Fossen | Emergency | 1,691,178,046 | Emergency Medicine | Female | ENGLISH | WHITE | Barrington | Emergency Department + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | My son admitted that he did not share anything concrete with Jessica Hellon regarding what has transpired since he last saw her. It has been quite a lot. This was not surprising to us. Nor should it come as a surprise to Jessica Hellon. He does not want any medical professionals to know what he does or does not do.This is nothing new. Nor does he accept any responsibility for his actions. He has been stuck for years in a self inflicted limbo of inaction. He needs to be on additional medications to help with his deep depression. Though this provider and an excellent SST pair of therapists assigned by the state have encouraged him to consider other medications, our son has refused. The SST team are no longer working with him because he refused to comply with any of their treatment suggestions. A psychiatrist he saw in the past, whom we recently approached for another evaluation, said that he needs to be hospitalized. As he put it, our son has delusional thinking. He will not comply with the most basic house rules and us incredibly disruptive. His refusal to maintain any semblance of a regular schedule or do what is required to treat his depression has made him an unlikely candidate for placement in his own apartment through an agency in Sycamore. He is currently unable to function in the real world, which is devastating. He does like his behavioral health provider. We are grateful that he is on some medication, thanks to her. We are still searching for a way to move him forward. | Aurora Sequoia | Advocate Medical Group | Jessica | Helon | Outpatient Services | 1,675,183,103 | Nurse Practitioner - Psychiatric/Mental Health | Male | ENGLISH | WHITE | Batavia | Outpatient Behavioral Health + Magnet + Tele IL 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | i have a STAT case with imaging and blood lab results available to providers yet they don't have time to review them. need to know next steps promptly as i am in a ton of pain. | PWA Family Practice | Aurora Medical Group | Autumn | Unrein | Medical Practice | 1,672,808,402 | Nurse Practitioner | Female | ENGLISH | WHITE | Milwaukee | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Felt rushed at visit. Provider was condescending. Basically told me in no uncertain terms that I have to live with the issue that I am having. Took x-rays and have not been notified of any results. | FDL Internal Med Pod A | Aurora Medical Group | Susan | Olszewski | Medical Practice | 1,698,310,404 | Nurse Practitioner - Family | Female | ENGLISH | WHITE | Fond Du Lac | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | When I arrived, the board indicated that there was an hour and a half wait I arrived at 10:15 AM and did not see a provider until approximately 12:45 PM. I feel the visit was rushed because I indicated that I had to go to a cancer radiation treatment. I also feel that the diagnosis was wrong. She easily indicated that it was an eyelid dermatitis which I'll be following up with someone else because I feel it's more of a sty, but I'm not a medical person so I can't diagnose my issue . The nurse tried to keep me updated as best as possible and I realize that urgent care is the only place you can go to when you can't get appointments with physicians. My previous primary physician no longer seen patients as of December 1. I attempted to get a appointment with a new provider and the earliest appointment was April.. they have since added another doctor to the roster so now at least I can get in the beginning of March. I'm not impressed with advocate anymore. | IC Orland Park | Advocate Medical Group | Dolphine | Coleman | Urgent Care | 1,684,760,283 | Nurse Practitioner - Family | Female | ENGLISH | WHITE | Park Forest | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I feel like I was last on the totem pole as far as why I was there in the waiting room for an hour and everyone was going before me. I would not recommend this as an urgent care facility. I felt like my situation was not important and I was put on the back burner waiting to be called. | Oak Creek UC | Aurora Medical Group | Kelsey | Gerena | Urgent Care | 1,687,978,492 | Nurse Practitioner | Female | ENGLISH | WHITE | Oak Creek | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I was not admitted and I wouldn't want to anyways. The mental health system has failed a long history of people. Including myself. I now have Come to the conclusion it's best if I start doing the things I was meant to do and stop letting my fear and emotions take over me. It starts today. Step by step. Without getting overwhelmed and fires option is suicide mentality | MHEC BEH Health Intake | MHEC | null | null | Emergency | 1,672,811,939 | null | Male | ENGLISH | WHITE | Milwaukee | MHEC OP | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I made the appointment for a certain time but was expected to check in a half hour early. I wish the check-in time would be for the time I made the appointment. Also, I checked in, and then sat there waiting for 15-20 minutes before being called back. I don't know why I had to hurry up and get there early. It is very very cold there and, for someone with Raynaud's, it a nightmare. Especially when there is an unexpected IV placement. I was given 2 different sets of preparation instructions; one said to have NOTHING by mouth for at least 5 hours, and the other said I was permitted to have clear liquids. I didn't know what to do and of course didn't want to take the chance that I would have to reschedule if I drank liquids. However, I was basically told it would be my fault if I were dehydrated and they had a hard time placing an IV... | Dreyer MRI - HLD | Dreyer Medical Group | null | null | Outpatient Services | 1,675,504,301 | null | Female | ENGLISH | WHITE | Yorkville | Outpatient Testing | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I was poked 4 times by your Phlebotomist in an attempt to get an IV set up. 4 days later I still have bruises where they stuck me. The 5th time they called for a different Phlebotomist. He got the vein on the first try but the only place left was to stick the needle in on the top of my hand where I had a burn that was bruised and swollen. | ASLMC HyperbaricWound | Aurora St. Luke's Medical Center | Lori | Mcallister | Outpatient Services | 1,702,625,006 | Preventive Medicine - Undersea and Hyperbaric Medicine | Female | ENGLISH | WHITE | Greenfield | Outpatient Testing + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | They don't call me to setup more appointments. I thought they said were going to do this later that day or today. No phone call as of 12 today. | OT Kaukauna | Aurora BayCare Medical Center | Kathryn | Gaines | Outpatient Services | 1,691,256,310 | Psychiatry & Neurology - Neurology | Male | ENGLISH | WHITE | Kaukauna | Outpatient Rehab | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Excellent nurses and help. Excellent after care. Exceptional concern and knowledge Sandy or suzy Foget.name greatnurse | Dreyer ASC | Dreyer Medical Group | null | null | Outpatient Services | 1,685,552,119 | null | Female | ENGLISH | WHITE | Oswego | Outpatient Surgery | What else would you like to say about your experience? |
advocate aurora health | 11,146 | When I came in I was told I would need stitches, 2-1/2 hours later when the doctor came in to do the stitches I asked if stitches had been necessary and was told it would have healed without stitches but the scar would be a little worse. I would have preferred to have been told the options and implications either in triage or when the doctor first looked at my finger. | AMCMP ED | Aurora Medical Center Mount Pleasant | Steven | Andrews | Emergency | 1,700,323,975 | Emergency Medicine | Female | ENGLISH | WHITE | Mount Pleasant | Emergency Department + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I never received a call about my lab results | Thrive OB SC | APP | Jennifer | Moreira | Medical Practice | 1,699,451,971 | Obstetrics & Gynecology | Female | ENGLISH | WHITE | Chicago | Medical Practice - APP | What else would you like to say about your experience? |
advocate aurora health | 11,146 | My daughter was completely misdiagnosed. Told she had seasonally allergies. The next day I took her to her pediatrician and she tested positive for mono. | IC Wilmette | Advocate Medical Group | Jacqueline | Welter | Urgent Care | 1,676,638,351 | Pediatrics | Female | ENGLISH | WHITE | Wilmette | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | My visit with doctor L. Okafor was the worst I'd ever experienced. There was absolutely no sense of compassion, concern or desire to help. I was in extreme pain and could barely lift myself from the chair. He asked if I was okay. I replied "No". He continued with what he was doing. He insisted that I see a pain specialist after I told him that I did not want another steroid injection and preferred a referral for physical therapy. He was not personable or professional in that he seemed to not care at all. I will never see him again or refer him to anyone. | South Holland 100 62nd Internal Med | Advocate Medical Group | Lawrence | Okafor | Medical Practice | 1,686,881,889 | Internal Medicine | Female | ENGLISH | BLACK | Calumet City | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I don't like the fact that I can't call the office directly. It takes too long to get an answer when I have to call Oshkosh for them to talk to Ripon and have someone call me. | RIP Family Practice | Aurora Medical Group | Amanda | Hiemstra | Medical Practice | 1,679,912,465 | Nurse Practitioner - Family | Male | ENGLISH | WHITE | Princeton | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I was misdiagnosed twice before seeing the doctor here! He saved my life! By simply ordering a CT scan. I have a severe bone infection and could have died if it wasn't for that doctor! I am beyond grateful for that man, and the rest of the staff who cared for me while in the hospital! Thank you all from the bottom of my heart! | West Allis Six Points UC | Aurora Medical Group | null | null | Urgent Care | 1,676,414,162 | null | Female | ENGLISH | WHITE | West Allis | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | The Nurse practitioner was totally unaccomodating, unprofessional, felt like you're bothering her with the visit This is the he second time I have experienced unpleasant visit . Even the store manager at this site told me that he had heard complaints about the nurse practitioner. She is a bad asset to the organization. | ACNB | Advocate QuickCare at Walgreens | Rachel | Lyons | Retail Clinics | 1,674,698,147 | Nurse Practitioner - Family | Female | ENGLISH | ASIAN | Naperville | Retail Clinic | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Loved the nurse that checked us in. She was great and helpful! But NOT a fan of the iPad doctor. I thought that was ridiculous I had to bring my sick kid in when the doctor wasn't even there! Then my son had too much ear wax in his ear that was in pain so the doctor couldn't see his ear through the device they used to connect to the iPad. And the nurse that was there could not flush his ear out because she's not trying to do that and she needed a doctor there. My son could not really understand what the doctor was saying to him. It was just kind of a massive an appointment. I do not think I would go back to that location or any type of facility if there was not an actual doctor there. I feel that a doctor should be in the clinic. If not, I would've just stayed at home and done a visit over the computer. So my son's ears never even got looked at they are still clogged and they told me I have to take him back to a clinic on Saturday when a doctor is present and essentially pay another co-pay. So overall no I am not happy at all with the experience. But the nurse that checked us in and guided us through the process was great. | ACSC | Advocate QuickCare at Walgreens | Angela | Zak | Retail Clinics | 1,693,630,139 | Nurse Practitioner - Family | Male | ENGLISH | WHITE | Saint Charles | Retail Clinic | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I was treated with the utmost respect. However on a different note: Aurora At Home did not return my calls on Feb. 2 nd.after I left 2 messages on phone or the text message I sent. I asked for a humidifier for my oxygen unit. They did send a water bottle, but it did not include the blue connecting tube or the distilled water that was to be included. I contacted my pulmonologist in LiveWell app, I am still waiting for the missing part for humidifier. Not happy with this at all. | Xray ABMC | Aurora BayCare Medical Center | Jessica | Thompson | Outpatient Services | 1,702,946,462 | Nurse Practitioner | Female | ENGLISH | WHITE | Green Bay | Outpatient Testing + Magnet 1 - OAS | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I was brought in the ER for an allergic reaction and was told to sit in the waiting room. No medication was given and I left feeling worse than how I came to the doctor. I feel like I was NOT taken care of. I mean what does it take to be seen? I thought that chest pain, shortness of breath, and people with allergic reactions came first because it could be life threatening. What type of hospital is this? Very unprofessional. I would not recommend ANYONE to come to this hellhole. Turn around and run for the hills! | TRI ED | Advocate Trinity Hospital | null | null | Emergency | 1,696,661,169 | null | Female | ENGLISH | BLACK | Chicago | Emergency Department + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | As a patient I felt like my symptoms were overlooked by having normal test results. Patients should also be treated by the symptoms they are presenting with. I have had tinnitus for 2 months that presented suddenly. I waited almost 6 weeks for this appointment and was hoping for treatment or at least some type of answer to my condition. When I asked what could be the cause or will this go away, I was basically given an "I don't know" answer and "your hearing is better than normal and your ears look good". Also, the provider implied that he could tell I'm not a "nut job" and not making up the humming in my ear after I stated even though my results are normal, this isn't normal and something isn't right. Come back in 3 months.Use a nasal spray in the meantime. Which I was already using for the 2 months without any changes or improvement. Overall I was very disappointed and had the feeling I wasted both my time and the providers time. | AWAMC POT Otolaryngology Ste 406 | Aurora Medical Group | Douglas | Wermuth | Medical Practice | 1,692,600,025 | Otolaryngology | Female | ENGLISH | WHITE | Milwaukee | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Dr Stellmacher doesn't have any bedside matter and doesn't care about the patient.this is the second time in a month we have been to Urgent Care and had him as a doctor. He sent my son home with bronchitis and I had to take him back to see his primary two days later. It was like he just wanted to say he seen my son and leave. He's a horrible doctor who shouldn't be practicing for Aurora. Very bad taste in my mouth for Aurora due to Dr Stellmacher!! Love Dr Zink she is a great doctor who cares. | Fond du Lac WI FDW | Aurora Medical Group | Scott | Stellmacher | Urgent Care | 1,697,116,421 | Family Medicine | Male | ENGLISH | WHITE | Mount Calvary | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Great customer service. I did call as a follow up with concerns on the reactions my child was having to medication which in my opinion are clearly caused by the medication. However I felt the doctor didn't consider my concern and thought her adverse reaction symptoms were not related to the medication. I'm going elsewhere for another evaluation and prescription | ABMC UC | Aurora Medical Group | Mark | Kroll | Urgent Care | 1,677,784,463 | Emergency Medicine | Female | ENGLISH | NATIVE AMERICAN | Green Bay | Urgent Care + Magnet 1 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | We left the ER at 4AM and my first thought was that when this email came through for feedback I was absolutely going to take the time out of my day to fill it out and say thank you. I'm not sure if the nurses or doctor see these but I've unfortunately become very hesitant to go to the ER because of some less than great experiences in the past.. But this time, when I was truly prepared to be somewhat blown off as just paranoid parents with a kid who has the flu, I was happily surprised with the level of care we received. From the nurses being patient with my crabby tired baby to the doctor not only taking the few extra minutes with us to answer my 100 questions, but going as far as to call me within a few hours of leaving to speak with me directly about her test results. I understand that the ER must get busy sometimes and our regular physician obviously not in at 4AM, but as quick and easy as that trip was, it very well may have been one of our best experiences with that specific ER. So once again, I wanted to take the time to say thank you to both the two nurses who were so nice with baby Aria and even more so Dr. Hermanson who didn't make me feel bad for being there with her and went above and beyond to leave us feeling better about our daughter. If these surveys have any impact on bonuses or raises like they do at my company, send them the big bucks because they killed it last night. Thanks again guys we really appreciated it. | AMCS ED | Aurora Medical Center Summit | Benjamin | Hermanson | Emergency | 1,691,145,556 | Emergency Medicine | Female | ENGLISH | WHITE | Oconomowoc | Emergency Department + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I ended up spending an additional $369 at the ER to get the pain med prescription filled, The doctor provided number just rang and rang, no one answered. The pharmacy could not contact the doctor (surgeon) so the only way to get the prescription transferred to a pharmacy that had it was to get admitted to the ER so I could take the med before bedtime as the doctor said to do. Over 10% of my entire surgery copay had to be spend in addition just to fill the prescription. I am furious about the inability to contact the prescribing doctor. The call answering service was useless. The nurse never called me back until 2pm-ish the following day. NEVER LET A PATIENT LEAVE THE HOSPITAL WITH OUT THE REAQUIRED DAYS SUPPLY OF MEDS. Massive failure costing me hundreds resulted. | MF Ortho | Aurora Medical Center Grafton | Justin | Peterson | Outpatient Services | 1,709,939,155 | Orthopaedic Surgery | Male | ENGLISH | WHITE | South Milwaukee | Outpatient Surgery + Magnet 1 - OAS | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I was very disappointment. I didn't feel heard. I mentioned several things that were never even addressed or examined. I left so frustrated. Not planning to return. | Orland Park 9550 167th 200 Internal Med | Advocate Medical Group | Taj | Elahi | Medical Practice | 1,693,797,784 | Internal Medicine | Female | ENGLISH | WHITE | Homer Glen | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | The doctor prescribed medication for the flu. It only works if you take it within three days of symptoms. I have been sick for over a week and therefore it was not the correct medication. Disappointed that now I need to see another doctor for different medication. | Algonquin UC | Advocate Sherman Hospital | Syed | Shuttari | Urgent Care | 1,679,771,217 | Family Medicine | Female | ENGLISH | WHITE | Lake In The Hills | Urgent Care + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I was a little late for my appointment and the receptionist told me I might not be seen because it was 4:12pm I didn't understand, why schedule an appointment for 4:00pm if you know a doctor leaves around 4:00pm, I read on the door the clinic was opened until 7:00pm so if I was scheduled an appointment that late in the evening I would expect to be seen. I am a 71 year old senior that doesn't see well at night as far as driving and I would prefer not to have anymore late evening appointment. | Evergreen 1357 103rd Family Practice | Advocate Medical Group | Shannon | Wilson | Medical Practice | 1,692,470,494 | Family Medicine | Female | ENGLISH | BLACK | Chicago | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I felt like he was judging me, and he laughed when I told him what my job was. I was only there for a refill of a prescription given to me by my PCP of over 20 years because my PCP wasn't available. I felt like Dr. Choudry was judging me. He even put in his notes that I self diagnosed, which isn't true, but given the fact that panic attacks and anxiety are pretty obvious, I understand why he said that. I was given 15 pills, which is fine because I don't even take them every day, but I honestly don't think he believes that. He said he was giving me a test to see if I was having a stroke, which felt more like a sobriety test to me, and I said that. My step mother, who is a Neurological NP agreed with me, she said they do that type of test, but given the reason for my visit, and the fact that I was completely coherent, he probably did it to see if I was abusing the Xanax. While I understand this, it does not change how I feel about his approach to me as a patient. When I told him I work at a liquor store, he laughed at me. And he also said because I smoke cigarettes that's causing my anxiety. Let me make this clear. I do not take Xanax every day, I need it for panic attacks, and occasionally I take it if I am anxious. My Primary Doctor knows this. Thank you for providing me the opportunity to share my experience yesterday, because it has been bothering me since I left. | Olympia Fields 4001 Vollmer Internal Med | Advocate Medical Group | Muhammad | Choudry | Medical Practice | 1,699,160,094 | Internal Medicine | Female | ENGLISH | WHITE | Steger | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I have to tell him to assess the injured extremities . He was going to just tell me to take or apply this without the assessment. He does not wash hands before seeing my child. | Alzein Medical Ltd | APP | Ahmad | Chatila | Medical Practice | 1,699,209,705 | Pediatrics | Male | ENGLISH | HAWAIIAN/PACIFIC | Chicago | Medical Practice - APP | What else would you like to say about your experience? |
advocate aurora health | 11,146 | The lab was down. I could not get blood work done. That was very disappointing and hopefully did not skew my diagnosis | KAU UC | Aurora Medical Group | William | Wagner | Urgent Care | 1,674,351,056 | Emergency Medicine | Female | ENGLISH | WHITE | Kaukauna | Urgent Care + Magnet 1 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I feel the doctor was offputting. Made a comment about a call that i made to Dr. temp and said she doesn't do toes. I felt his comment wasn't necessary and i should not have to exsplain what the call was for to him. It had nothing to do with the reason I was there. He was dismissive and seemed anoyed I came in to be checked. If he was on shift I would definitely go elsewhere to be cared for. | Neenah UC NUC | Aurora Medical Group | Jon | Carlson | Urgent Care | 1,688,932,206 | Family Medicine | Female | ENGLISH | WHITE | Menasha | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Advocate Sherman Imaging (ASI) became my #1 choice for mammograms...on my very first visit: While - regrettably - I cannot recall the name of my first Mammography Technologist @ ASI, I will ALWAYS remember how she made me feel: Her technical skills matched her people skills as she calmly & kindly introduced herself, explained in easy to understand words what would happen next, and then handed me a comfy-warm hospital robe to change into. I never felt rushed at any time & sincerely expressed my overwhelming appreciation for being treated with such respect and kindness. The mammo went better than I had ever experienced before on all levels. Prior to this, mammograms went like this: I was treated somewhat mechanically by staff & mammo technologist: Given a cold gown & shown where to change; cold hands mechanically/sometimes very uncomfortably positioning my breasts one-by-one on the imaging platform's cold, hard surface before getting firmly flattened like pancakes (while I was told to remain perfectly still and hold my breath)...There was no warning that I would/could be sharply pinched at any time, and be forced to stand on my tippy toes to meet the platform's rising height. Once in a while I'd hear, 'sorry!' when I yelped out, or we'd have to start all over if I couldn't reach the rising platform's height:/ Diane Johnson, Stellar Mammography Technologist: As very positive all of my ASI mammo experiences have been over the years, my mammo yesterday afternoon with Diane was the Best of the Best Ever: I had had an emotionally challenging morning and was running late. The helpful & understanding triage nurse checked if Diane could still administer my mammo; thankfully she agreed. Upon meeting Diane, her sincere warmth and reassuring countenance immediately put me at ease. In addition to giving me the (beloved) warm robe, she assured me things would go smoothly, let me know there was a new easier to adjust imaging device, and in an uncanny way seemed to read my mind about all the :/ experiences I had had in the past...explaining, for example, that I didn't have to worry about standing on my tip-toes. Then, in record time - without feeling rushed - Diane set up my first imaging, as was consciously practicing the Golden Rule, with warm hands, being thoughtfully careful, gentle & exact. I honestly couldn't believe how anyone could have done such a Great Job so quickly. And, that calm sense of well-being I felt upon meeting Diane...it stayed with me for the rest of the day! And, the healthy mammo results came back in record time too!!! Talk about an Added Value mammography. With Sincere Thanks from the bottom of my heart, Karin Tarte (PS I also love that you have your own little cozy & clean mammo suite:) | Alg Mam | Advocate Sherman Hospital | Molly | Kucera | Outpatient Services | 1,692,538,582 | Family Medicine | Female | ENGLISH | WHITE | Algonquin | Outpatient Testing + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I highly recommend Dr. Mustafa, but I have a few post visit, post lab work questions and I'd like to discuss them with him. This back and forth with the RN via the portal is highly ineffective. She just told me that "he's not going to call you back". I'm an RN with a high level of understanding, I feel sorry for those who don't. I also don't feel all that cared about. I deserve to have my questions answered fully. | Lake Zurich 350 Surryse Family Practice | Advocate Medical Group | Fahad | Mustafa | Medical Practice | 1,688,971,916 | Family Medicine | Female | ENGLISH | WHITE | Lake Zurich | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | It would be nice if there was a refrigerator/freezer that guests could use. My daughter stayed with me overnight and it would've been nice for her to have been able to help herself to items that she brought to eat & drink instead of having to ask the nurses & nct staff to get it for her. Also, she was not allowed to shower at the hospital due to liability issues. Luckily we live nearby but for other families that are staying bedside with their loved ones and live farther away it would be good to have one shower they could use as needed. Besides this, the staff was very kind and patient. | LGH IRF | Advocate Lutheran General Hospital | Marwa | Mekki | Inpatient | 1,696,839,114 | Physical Medicine & Rehabilitation | Female | ENGLISH | WHITE | Des Plaines | Inpatient Rehab + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I have not received my test results on livewell | CMC OUS | Advocate Christ Medical Center | Nestor | Ivkov | Outpatient Services | 1,700,712,151 | Psychiatry & Neurology - Neurology | Female | ENGLISH | BLACK | Dolton | Outpatient Testing + Magnet 2 - OAS | What else would you like to say about your experience? |
advocate aurora health | 11,146 | The discharge was communicated poorly on two different occasions. There were multiple doctors involved that were rushing me out as if washing their hands of my situation. The nurse was left for hours trying to get me discharged on the doctors orders but they were not cooperating with her. It took 9 hours for the discharge with many mistakes including trying to get oxygen to my house that i would need that night, They were to send up a wheel chair when i left but the nurses just said they were all backed up while a group of them stood around the station just laughing and talking. My sister in law finally asked if she could go downstairs to get a wheel chair. They told her to go for it. She brought one up and load me and my belongs up. A nurse reluctantly helped her, When I got got downstairs to my ride my oxygen was in the 60's . This is only a partial list on the last few days at the hospital. I would like for someone to reach out to me to discuss this further. Please acknowledge this message. | 00 10T | Aurora St. Luke's Medical Center | Adnan | Nazir | Inpatient | 1,685,766,357 | Internal Medicine | Male | ENGLISH | WHITE | Burlington | Inpatient + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Very unhappy that the consent form on the pre-check didn't have an option to indicate that information about fees wasn't actually available. The link that it led to didn't have information about fee schedule at all. The only option to continue and receive care was either "accept" or "declined". I didn't want to decline, and I'm mad I was forced to accept. Shame on you for not offering direct, clear information about what different services cost. | KENOSHA | Aurora Medical Group | Misty | Lesnjak | Outpatient Services | 1,687,792,201 | Nurse Practitioner - Psychiatric/Mental Health | Female | ENGLISH | BLACK | Jackson | Outpatient Behavioral Health + Magnet + Tele 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I waited over 14 hours in the emergency room with a lot of pain. I kept being pushed back. They just kept saying two people were in front of me for over 10 hours until I started asking the other patients in the waiting area how many in front of them that's when they started moving us up in queue. It's ridiculous that the nurses or whoever runs the emergency room picks and chooses whose emergency is actually emergent. No I would not go back to this ER and no I would not let any of my family members go and wait for an eternity to be seen. This is by far the worst ER. Then I was never transferred to an actual room I was just moved from one place to another instead of actually getting care in a patient room . Had no access to a private washroom to wash myself or anything. I will be going to Rush or Northwestern where people are actually still being treated like humans and where the wait is only two hours. | CMC ED | Advocate Christ Medical Center | Jafar | Haghshenas | Inpatient | 1,681,449,758 | Surgery - Surgical Critical Care | Female | ENGLISH | HISPANIC | Chicago | Inpatient + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I did online scheduling amd chose the LG urgent care based on the short wait time. I was informed that it was approximately 35min. I showed up in 30min. We weren't even acknowledged as an online check-in. The receptionists were short and very unprofessional. During our 30min additional wait, the CSRs were talking poorly about other patients and making fun of the patients who were calling in. That was disgusting and quite frankly unethical. When we were brought back we waited an additional 30 or so minutes. I was clearly frustrated due to the fact my daughter who was being seen was extremely ill. When the NP came in I told her how long we had been waiting and she yelled at me. At this point I was so disappointed however I needed my daughter examined....which she BARELY did. My daughter was having trouble getting deep breathes and coughing a lot. She was extremely congested and said her throat and chest were hurting. The NP did a 2 MAYBE 3 min ENT exam and sent us on our way with no answers. I requested a flu, covid and strep test which u was denied. I also asked for nebulizer solution for our at home nebulizer and was denied. We had to return to the Dr the following day l (less than 24 hours) and thank god for the ta at Elkhorn Aurora. They tested Ava and did a breathing treatment and sent us on our way with answers and solutions and Ava is starting to feel better. I will advise all of my family and friends to steer clear of the LG urgent care at all costs. | Lake Geneva WI LWI | Aurora Medical Group | Christina | Clancy | Urgent Care | 1,672,838,418 | Nurse Practitioner | Female | ENGLISH | WHITE | Delavan | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I cannot say that I had a good experience. Front desk staff was awesome!! My son, who is 10 months old was not feeling well. We were basically the only people there (one other older man). We were put in a room relatively fast but after that everything went downhill. The nurse we had was great (besides the fact she weighed him on the adult scale with all his clothes on, shoes, hat etc) but the NP was less than ideal. I felt rushed with her, her exam could have been a little more in depth. I did decline the rsv test because she said she wasn't concerned about his lungs and didn't hear anything. She told me a lot of instructions for OTC meds to do on him. Which was very fast and overwhelming. She said she would have everything written down for me. When I got our "go home" papers everything was very vague. I asked the nurse if everything was on there and the instructions read "follow label instructions." Upon going to Walgreens to pick up his prescription and OTC meds I was finding out the stuff she told me to do at home was not recommended for his age group. I got them anyway and just figured I would call UC when I got home for his proper dosing (which to begin with should have been told to me and figured out prior to me leaving). I called once I got home and ended up speaking with an MD who then told me my son cannot have Flonase (which was one of the OTC meds she told me to get him and was on our paperwork)… she did then get on the phone after and apologize for the confusion but all in all if I wouldn't have called back and just did it what would have happened? I even clarified with her in the room when she told me Flonase, if I should get children's and she said no you can use the one you have at home (I use Flonase intermittently for my own allergies) As this situation is not sitting with me well that now she told me a med to give him he cannot have, plus very vague instructions for everything else I ended up calling his primary on Monday. Come to find out she also under dosed him as well on his antibiotics. So now I have to re weigh him to get the right dosage. If a doctor or NP is not used to seeing babies then they shouldn't be seeing them. Our human medical field is suppose to be trustworthy and while I understand we are all human and make mistakes. There are too many mistakes and carelessness with my situation. | Lake Geneva WI LWI | Aurora Medical Group | Erin | Storeygard | Urgent Care | 1,689,374,313 | Nurse Practitioner | Male | ENGLISH | WHITE | East Troy | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I was hopeful until the doctor told me that he would not be able to further address my issue until April 2024. I am in pain and a lot of discomfort. April is unacceptable. | Orland Park 9550 167th GI | Advocate Medical Group | Robert | Pintozzi | Medical Practice | 1,691,009,841 | Internal Medicine - Gastroenterology | Female | ENGLISH | BLACK | Chicago | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Terrible start because I was not able to also have my scheduled device check because though I did get referrals ahead of time as is the norm, because if I had the procedure now I had "24 hours" to get a referral or the insurance wouldn't cover it. Since I had already had done one 5 days before that wasn't good enough I decide to go without it and skip it to avoid the risk of an unknown and possibly large charge I cant afford. So I wasn't able to have the device check though listed on the referral it was apparently included in the Dr Abi visit form and not "formatted" properly so I was the one who had to pay the price because even though it was clear that they were referring me for the procedure, because it wasn't perfect I didn't get my device checked because a formatting problem apparently has precedent over patient care. As always, Dr. Abi and Nihal could not have been any nicer and caring. I hope that your paperwork system stays tight and perfect like now with no ability to make any adjustments required when someone other than the patient makes an error because they are probably a human……..for now. Still upset about this 2 full days later. The good news is I have been feeling great, prior to visiting you facility. Thanks for asking. | Oak Lawn 10837 Cicero 110 Cardio | Advocate Medical Group | Pierrot | Abi Mansour | Medical Practice | 1,690,112,581 | Internal Medicine - Cardiovascular Disease | Male | ENGLISH | WHITE | Alsip | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I was there very early in the morning and felt like everyone was in a rush to quickly diagnosis my child and then move on to the next patient. They checked my daughter for strep and she was negative. Then they said that they would send her test in for a culture and let me know. We were given amoxicillin and sent on our way. On day 3, I had not heard back on the culture and called in. It was negative and they told me to have her continue with her medication (even though this was different than what the doctor said while in the office). One week later, my daughter broke out in a terrible rash, itching, etc. We took her to another immediate care and it turns out she has mononucleosis and the combination of amoxicillin and the mom gave her an adverse reaction. My daughter's diagnosis was completely missed & I believe this is because they did not take the time to treat her responsibly. Very disappointed in this facility. | Algonquin UC | Advocate Sherman Hospital | Syed | Shuttari | Urgent Care | 1,696,894,813 | Family Medicine | Female | ENGLISH | WHITE | Huntley | Urgent Care + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I am waiting for the clinic manager to call me like Dawn said she would have the manager do how long do I have to wait ? | NEENAH BH | Aurora Medical Group | Dawn | Bolwerk | Outpatient Services | 1,684,826,232 | Nurse Practitioner - Psychiatric/Mental Health | Female | ENGLISH | WHITE | Menasha | Outpatient Behavioral Health + Magnet + Tele 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I felt they could've done more for me than what they did because I'm still having the constant pain that I went in for and I've even tried what they told me to but it hasn't helped. | ALMC ED | Aurora Lakeland Medical Center | Matthew | Degroot | Emergency | 1,700,378,646 | Emergency Medicine | Male | ENGLISH | WHITE | Lake Geneva | Emergency Department + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | took my son to the ER due to abnormal lab results, hyperkalemia. We waited EIGHT hours (7.30pm to 3:30 am) and never saw the doctor, so we left without being evaluated. The ER was packed and I saw and heard several people leave without being seen. I missed a day of work today bc I had no sleep. Me and my children have been patients of Trinity for 40 years, always received excellent care; this was the worst experience ever! People that were there 6+ hours refused the 2-hour vitals check bc they were frustrated, just wanted to be seen. No one came out to give a status on the wait time issue, the waiting area had a bad smell, the bathroom was dirty, with garbage in the stalls and never saw housekeeping in the area. You guys gotta do better. | TRI ED | Advocate Trinity Hospital | null | null | Emergency | 1,689,815,742 | null | Male | ENGLISH | NATIVE AMERICAN | Chicago | Emergency Department + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Masking. No mandates are in place, however, I was told to mask once I was at my visit…about 15 min into the visit. First, this should have been communicated prior to my 6 hr appt. Second, no other staff or visitors were masking regularly. Third, the CDC has yet to provide a scientific study in the value of masking. They have the largest budget yet and no study, which tells you it really is not beneficial. Next my treatment is once every 6 months. I schedule my appointments before I leave. When checking out, I was told I had a second appt in a few weeks. I never scheduled that. Now I am questioning if I got the right dose or if something was not correct. My doctor was out on Friday, but I will call on Monday. Frustrating. I am handicapped and rely on others to take me to appointments. You would think someone would have communicated another appointment I did not make. | AMCO IV Therapy | Aurora Medical Center Oshkosh | Wilson | Luy Tan | Outpatient Services | 1,675,303,115 | Psychiatry & Neurology - Neurology | Female | ENGLISH | WHITE | Randolph | Outpatient Testing + Magnet 1 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | No one called me with the results of my blood work. I googled but still didn't understand my results. | Oshkosh Westhaven UC OWW | Aurora Medical Group | Jacqueline | Ots | Urgent Care | 1,675,445,239 | Nurse Practitioner | Female | ENGLISH | BLACK | Oshkosh | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Without consulting or seeing a Pulmonologist prior, Dr. Woike informed me that in his opinion he felt 85% that I have emphysema. Although the xray and CT scan were clear. He was very disrespectful because I had refused the nasal swab Covid test prior. I was open to other forms of testing but didn't want a cotton stick up my sinus cavity. Dr. Woike said that I had shot myself in the foot by refusing. He also added that I would need to be on inhalers for the rest of my life. | GURN Internal Medicine | Aurora Medical Group | Thomas | Woike | Medical Practice | 1,676,567,178 | Internal Medicine | Female | ENGLISH | DECLINED | Round Lake | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Was unhappy there was no one to check me in had to go looking for someone. Also had to stop at lab no one to check me in. The lights were out it look like it was closed and very unfriendly. If I had a choice I would have left will not be back to this lab. | Aurora 1221 Highland ENT | Advocate Medical Group | David | Sarcu | Medical Practice | 1,681,656,468 | Otolaryngology - Facial Plastic Surgery | Female | ENGLISH | WHITE | Aurora | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | This was maybe the 1st time in a long time the ER was empty and we were able to get in fast. The only issue is that the entire emergency room even the triage rooms down to the elevators smell like urine! Like somebody mopped the floors with a bucket of day old urine | OL ED | Advocate Children's Hospital - Oak Lawn | Shannon | Staley | Emergency | 1,694,392,248 | Pediatrics | Male | ENGLISH | BLACK | Dolton | Emergency Department + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | My mom is 80 and in poor health. Her medical hx includes HTN, diabetes, open heart surgery, AFIB, recent colon cancer surgery, and most likely kidney cancer. She came in for an MRI of the abdomen with and without contrast to look at a renal mass. The MRI had to be done before her doctor appointment Tuesday. Well, she's a hard stick apparently. She was poked 5 times by two people. We arrived at 2:25 pm after fasting four hours and didn't leave until 4 pm. My complaint with the facility is the lack of an IV specialist or vein finding equipment. My poor mom suffered. | AMRI | Advocate Sherman Hospital | Fahad | Chaus | Outpatient Services | 1,675,298,255 | Urology | Female | ENGLISH | ASIAN | Elgin | Outpatient Testing + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | While the MD and RN care was excellent the front office staff and additional clinic staff was unacceptable. 1) Front office- did not give my son a choice to take his picture. They did ask my daughter which was great, thank you. 2) Front office- did not ask if I had a preferred date or time for scheduling additional appointments; told me my request for a Friday 3:00 was "unreasonable". Note an appointment was readily available. 3 Front office struggled with the fact i brought my 3:30 appointment only at 3:15 and that our 4:00 and 4:30 children were coming appropriately at 3:45. Staff was rude. 4) my son was taken into his 4:30 appointment 30 minutes early and seen by the MD DESPITE me making it clear I would be in with my daughters at 3:30 and 4:00 and I wished to participate in all 3 visits. I subsequently missed the physician visit which was important for me to participate in. If the staff does not wish to see patients at 4:30 I suggest that not be offered. I have scheduled my son for a seperate date than my daughters for next year; this requires two 30 minute one way trips.This is our second year in a row an error has been made with my children's visits by non MD. 5) A staff member for Dr. Wampole (MA or LPN I believe- brown hair, glasses) had multiple issues. She interrupted the visit with my daughter with a knock that the physician even commented she thought it was an emergency. The knock was requesting "paperwork." I identified that the sports form would be completed but the general questionnaire that CLEARLY states is NOT for the medical record would not be completed at the visit as the questions are prompts that are discussed at the visit… which was in progress and the same questionnaires for my other two children wouldn't be done either as we were discussing with MD. Again these are prompts and NOT for medical record. This staff member then went to my MINOR child in the next room and told her she "would have to do the paperwork since mom wouldn't do it." This staff member made a similar snide inappropriate comment to my husband in the 3rds room. I work in healthcare. I am sensitive to the needs for efficiency, documentation, scheduling etc. I am also very aware that things could have transpired much better!!! | AWS Pediatrics | Aurora Medical Group | Karin | Hamilton | Medical Practice | 1,688,425,308 | Pediatrics | Female | ENGLISH | WHITE | Mukwonago | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I had some confusing symptoms but my dr listened and didn't take any chances. He sent me for bloodwork and a Ct scan! Thank goodness he put STAT on the orders as my situation was getting worse! | Park Ridge Nesset 1775 Ballard Internal Med R | Advocate Medical Group | Rahul | Shaju | Medical Practice | 1,684,737,219 | Internal Medicine | Female | ENGLISH | WHITE | Chicago | Resident Physician | What else would you like to say about your experience? |
advocate aurora health | 11,146 | My experience was horrible. I presented to ER with internal bleeding from bowels and my mouth. The Triage Nurse and Doctor both tried to convince me to go home. I persisted. And only after waiting 8 hours did the ER doctor do a rectal bleeding exam and realize I was full of blood down there. I finally got up to my room late in the evening. The doctor came in a took a quick look at me. I had to have an EDG with therapy to stop the bleeding and was sent home with a prescription and not much else in the way of explanation of what happened to me. It was a nightmare. If I had left like the doctor and nurse intimated to me, I would be dead. Horrible hospital. Just rotten. | CMC SSU | Advocate Christ Medical Center | Alicja | Salman | Inpatient | 1,705,577,744 | Internal Medicine | Female | ENGLISH | BLACK | Oak Lawn | Inpatient + Magnet 2 - OAS | What else would you like to say about your experience? |
advocate aurora health | 11,146 | While the doctor did all kinds of tests of my heart and lungs, and blood work she couldn't find anything wrong. The pain and location I was describing was also consistent with shingles pain. I am confident now that the rest of me is healthy as a result of all the tests. | ASLMC ED | Aurora St. Luke's Medical Center | Richard | Kowalczyk | Emergency | 1,705,605,961 | Emergency Medicine | Female | ENGLISH | WHITE | Oak Creek | Emergency Department + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | The Advocate phone system is not working again. No one answers. I had to drive a half hour to the doctors office to make an appointment since you can't call the doctor's office. It is aggravating to do that. In general, the doctors are excellent, but the Advocate setup makes no sense and does not help patients. Medicine should not be run like a corporate office. It's about caring about people. I have considered changing to Northwestern. | GSA MAM | Advocate Good Samaritan Hospital | Christopher | Barbour | Outpatient Services | 1,703,594,612 | Obstetrics & Gynecology | Female | ENGLISH | WHITE | Batavia | Outpatient Testing + Magnet 2 - OAS | What else would you like to say about your experience? |
advocate aurora health | 11,146 | We were not treated with respect by this provided. Questioned why we went to our previous allergist in Chicago where we lived. Stated "well if it's okay for Chicago it's okay for us" and "well you know we aren't Chicago so". Were given no clear action plan and I had to tell him what we wanted. I will not be coming back and have an appointment with Children's. | DPC Allergy | Aurora Medical Group | Abhilash | Vaishnav | Medical Practice | 1,689,440,017 | Internal Medicine - Allergy & Immunology | Female | ENGLISH | WHITE | Menominee | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Provider did not even have the courtesy to call me name! They would come out and only use first names so two people with the same first name would get up and one had to sit back down. What a waste of time! I was told this was a HIPA rule, ie you could not call a patient by their first and last name. Well then at least have the courtesy to say patient's first name and last initial so many people are not getting up at the same time! | GH Orthopaedics | Aurora Medical Group | Abigail | Flancher | Medical Practice | 1,686,898,328 | Physician Assistant | Female | ENGLISH | WHITE | Milwaukee | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | My experience was good but I had a problem with the rx. My infection spread to the other eye (as anticipated) & was told to use the drops in both eyes if that occurred but was told to use 3 drops in each eye & according to my optometrist was 2 too many. Therefore I didn't have enough for both eyes for seven days of use. Then my insurance wouldn't let me get a second rx for same meds from my optometrist & had to get an over ride & caused a lot of issues. One drop 4 times a day would have avoided this problem & been just as effective. | ACLG | Advocate QuickCare at Walgreens | Laura | Mcguire | Retail Clinics | 1,693,599,087 | Nurse Practitioner | Female | ENGLISH | HAWAIIAN/PACIFIC | Orland Park | Retail Clinic | What else would you like to say about your experience? |
advocate aurora health | 11,146 | The doctor I have was wonderful. The nurse that helped me with the shot, he was wonderful. All the rest of the nurses you have sitting around, they're rude, ignorant, sitting all at the desk doing nothing. When you talk to them, very curt, short, and rude and ignorant. I'll never be back ever again and I'll tell everyone about your poor service. Thank you. | SSH ED | Advocate South Suburban Hospital | Mark | Desilva | Emergency | 1,686,417,005 | Emergency Medicine | Female | ENGLISH | BLACK | Park Forest | Emergency Department + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Was prescribed specific medication at office but the pharmacy had a prescription for cough and not an inhaler. Called facility the next day and still no inhaler has been prescribed | IC South Holland | Advocate Medical Group | Dorothy | Akaeze | Urgent Care | 1,701,146,849 | Nurse Practitioner - Family | Female | ENGLISH | BLACK | Chicago | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Providers not being dictators, disenfranchising clients. Disbelieving them and making ultimatums about help. Stating they don't believe in ADHD or the like. Having two other providers who have worked with her in the past confirms she is biased and judgmental and reminds clients she has thr power and you don't. Fucking horrible provider and I hope she loses her license for being such a bitch and rude person, Jennifer M Sprague. | IMC WEL BH | Advocate Illinois Masonic Medical Center | Luis | Casillasplazola | Outpatient Services | 1,692,185,212 | null | Male | ENGLISH | WHITE | Chicago | Outpatient Behavioral Health + Magnet + Tele IL 1 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I accompanied my mother, the patient, to this visit. I deeply appreciated the thoroughness of the team's physical exam, the time they took to explore her responses to their questions and reactions during the physical assessment. The explanation and demonstration was as thorough as I would give in my practices and far exceeded my expectations. I appreciated the timeline for next steps should the pain remain unresolved despite mom's adherence to physical therapy. We have two clearly explained next steps to address her pain. Thank you | AHCPP ORTHOPEDICS | Aurora Medical Group | Benjamin | Knight | Medical Practice | 1,675,660,250 | Orthopaedic Surgery | Female | ENGLISH | WHITE | Zion | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Spent less than 5 minutes with me. I asked about a recent urine test I had. He said he was an "intervention" doctor and to ask my internist about the test. He bills himself as a Urologist but did not do a urinalysis on me. Worse experience I have had with an Advocate doctor. Will probably switch Urologists. | Elgin 745 Fletcher 301 Urology | Advocate Medical Group | James | Griffin | Medical Practice | 1,692,248,256 | Urology | Male | ENGLISH | WHITE | Hampshire | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Everything went super until a nurse came in to run a line before surgery. She insisted she would run it on the left arm she found a vein but couldn't get it in..so she started to dig and dig. Very painful..my arm is still swollen .I asked for someone else. She came listened Ran the line with one poke...its one thing to not find a vein...she didn't need to dig.. | AWS Electrophysiology | Aurora Medical Group | Atul | Bhatia | Telemedicine | 1,688,255,826 | Internal Medicine - Clinical Cardiac Electrophysiology | Female | ENGLISH | WHITE | West Bend | Telehealth | What else would you like to say about your experience? |
advocate aurora health | 11,146 | The lady in er who checks people in was extremely rude and unprofessional. I checked into er on 13 January and she immediately started yelling at me for no reason. She is a Caucasian woman who wore glasses and was probably in her early to mid fifties. I remarked that her attitude was not necessary. She proceeded to keep me waiting in the er waiting room for 6 hours as I was the last person to get into the er. I was calm and did nothing to her yet she is a nasty person. I, after having open heart surgery 4.5 months earlier, was experiencing chest pain and discomfort. After triage this lady soon discovered that I was in afib and she deliberately let me wait for 6 hours. Er staff could not believe that she put me off like that considering the severity of my situation. This woman who works at the front desk should be fired or at the very least be retrained. She doesn't represent the hospital well and shines a bad light as she is mean and nasty to people who seek medical treatment. | LGH CARDTELE | Advocate Lutheran General Hospital | Ana | Nowell | Inpatient | 1,690,874,356 | Internal Medicine | Male | ENGLISH | ASIAN | Chicago | Inpatient + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | The whole experience was great as far as nurses and doctors. The care was amazing. The only critique I have was the front desk personnel were having a conversation about nails and eyelashes in front of me while I walked up to get checked in. They continued to have this conversation for a couple of seconds until I asked them if it was with them that I had to check in with. It was frustrating to see this play out in a moment of high stress and uncertainty with my 5 month old baby. | OL ED | Advocate Children's Hospital - Oak Lawn | Lucas | Mcwilliams | Emergency | 1,687,550,550 | Emergency Medicine - Pediatric Emergency Medicine | Male | ENGLISH | WHITE | Oak Lawn | Emergency Department + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I was pleased with the interaction with the nurse practitioner. My concern was that we are encouraged by Aurora to have a good relationship with our family physician. We see him regularly for check-ups. I tried to continue that doctor/patient relationship. I got sick right after Christmas, did a Covid test which came back positive. I immediately called for an appointment, describing the situation and was told that the first appointment my doctor had available was over 3 WEEKS in the future. Although my situation wasn't life/death at that time, I was really sick and concerned about several symptoms which I hadn't had the first two times I had Covid. I was not offered the option of seeing a different doctor. I was offered an appointment with the nurse practitioner - the next week. I spent a very miserable and long weekend wondering about my health. Although it didn't get worse, it didn't get better either. With the way I was feeling, a trip to the ER or sitting in the walk-in clinic for hours was just not something I physically could do. I was extremely dizzy, nauseated, ached all over, was sneezing and coughing. I'm nearly 77 -years-old. I've known people younger than I am who have died of Covid. Yet when I called, all I got was the recorded message that, "If this is an emergency, hang up and dial 911." I didn't THINK it was at the point, but how was I to know how serious my issue was without seeing a medical professional? Since seeing the nurse, it's been two steps forward and one back each day. The little cough pills have helped. The prednisone - don't know if it has done anything yet. I'm still constantly exhausted, not sleeping well, get out of breath just walking up the steps. I explained all this when I initially called in, my symptoms, my fears, and all I got was "Wait" for several WEEKS to see MY doctor or WAIT until after the weekend to see the nurse. I don't think this is the way health care from Aurora is supposed to work. | MPSS Family Practice | Aurora Medical Group | Kuo | Yang | Medical Practice | 1,678,405,075 | Nurse Practitioner | Female | ENGLISH | WHITE | Racine | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | The follow up was not as expected nor explained. I have not received a call back regarding my sons X-ray results, I was advised I would receive a call within 1 hour following my appointment on Saturday. | Oak Lawn Outpatient 9555 52nd Family Practice II | Advocate Medical Group | Teresa | Chirayil | Medical Practice | 1,675,645,337 | Family Medicine | Male | ENGLISH | BLACK | Oak Lawn | Resident Physician | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I was in the hospital chasing pain. Out of the hospital chasing pain. Provider and hospital both did not medicate me well enough to get ahead of the pain or to be comfortable while waiting for surgery. I was miserable for 2 weeks | MOBA Surgery | Aurora Medical Group | Michael | Karkkainen | Medical Practice | 1,679,928,717 | Surgery | Male | ENGLISH | WHITE | Peshtigo | Medical Practice | What else would you like to say about your experience? |
Subsets and Splits