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advocate aurora health | 11,146 | You need to keep records of patients, I traveled 1 hour in bad weather to get a dexa scan and when I got there they told me I didn't need one because I had 1 done last year. The receptionist told me when I was making an appointment that she didn't see on file that I had 1 done. No record of my file on her screen. I took public transportation which is 2 hours! I was livid!! Terrible experience. | IMC MOC MAMMO | Advocate Illinois Masonic Medical Center | Elena | Gogoneata | Outpatient Services | 1,678,473,070 | Internal Medicine - Rheumatology | Female | ENGLISH | WHITE | Chicago | Outpatient Testing + Magnet 1 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Experience was ok would like to talk to her about the MRI of pelvis need to know more about it | Chicago Sykes 2535 MLK OB | Advocate Medical Group | Lauren | Bjorklund | Medical Practice | 1,673,720,962 | Nurse Practitioner - Women's Health | Female | ENGLISH | BLACK | Chicago | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Regarding the receptionists, they should not use the translator in front of the public. The machine translator says this will be confidential, and there is nothing confidential as everyone in the room is listening to my request. And I felt embarrassed. Out of respect, I did not tell him to stop because all the visitors looked at me. They should find a way to translate, or hire a bilingual person to serve us Hispanics. | AWAMC Xray | Aurora West Allis Medical Center | Douglas | Wermuth | Outpatient Services | 1,676,419,562 | Otolaryngology | Female | SPANISH | WHITE | Milwaukee | Outpatient Testing + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | This was terrible. Nurses and staff were super friendly and kind. The one nice thing about this visit. After surgery when was able to go home. We got about 15 minutes away and realized my IV was still in my hand. we called the nurse and she said I could not take it out myself due to it was my Anastiesa Iv. Good thing i didnt because it was a bleeder, but she didnt know , she came to the car and took it out said keep it up and bye. Nurses called my husband explained what i needed to do after surgery, also told my sister and than me. So that's three people different times. Well I did what they told us and when i went to the doctor for follow up, it was not correct, I have an infection, and still have one so now . Still not able to go back to work.almost a month out of work and no way to get things paid. all because of people from your hospital not telling all three people the correct thing. But oh thank God they gave a a whole sheet with directions and pictures on how to wash my hands. Im sorry that was cross, But im so mad and disappointed with this whole situation. | LGH ASC | Advocate Lutheran General Hospital | Christopher | Low | Outpatient Services | 1,702,907,150 | Otolaryngology | Female | ENGLISH | WHITE | Schaumburg | Outpatient Surgery + Magnet 2 - OAS | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Dr. Moore seems like a nice person but I don't know if she realizes the reason why I was there. I was giving her information and telling her about what happened to me to cause my pain and I felt like it was dismissed. She said that the documents that I was giving her was inappropriate for the visit but my judge had ordered me to give workcomp documents to every doctor to fill out for my work related injury. I was just doing what the judge told me to do and I walk out the room feeling incomplete and embarrassed that l asked. | GH Pain Management | Aurora Medical Group | Christina | Moore | Medical Practice | 1,685,750,598 | Anesthesiology - Pain Medicine | Female | ENGLISH | BLACK | Milwaukee | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Very disappointed, I felt very rushed after waiting for over an hour to be seen, and I felt I was wasting everybody's time, mine and all the care providers | WMH Internal Medicine | Aurora Medical Group | Fawad | Khan | Medical Practice | 1,675,292,383 | Internal Medicine | Male | ENGLISH | WHITE | Dousman | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | 1. Please teach receptionists to be friendly no matter the circumstances and not to talk poorly about patients within earshot. It's rude and Advocate will lose more business because of this. I just didn't address it because I was ill. Also, instruct them not to work above their pay grade (e.g. giving advice on insurance coverage, etc.). 2. Stop making patients disclose the purpose of their visit right at the reception desk where EVERYONE can hear. If anything, let us write it on a form or use a tablet. At least attempt to care about our privacy! 3. There were two nurses physically in my room for my virtual visit. I politely excused all but one. This is overwhelming. And patients absolutely do not need unmasked, extra bodies in the room with them when they serve no purpose; abandon this practice. They should have gotten their experience/training during clinicals, not at an urgent care visit and not at my expense. 4. Remind your staff not to use terms of endearments. I find it overly familiar and condescending. Just use our names. 5. Remind your staff to provide the necessary tools AND instructions for a urine samples (ex. wipe, cup, etc.). I had to request a wipe and verify how I should urinate, which truly isn't my responsibility. 6. The NP I saw virtually was amazing! I know that Advocate did not have any providers and that she was seeing them all virtually no matter the location. She listened intensively, validated my concerns and showed empathy. We also shared a few laughs. I did notice that the staff didn't set up the virtual chat for her and no one was around when she needed a nurse to check my vitals. So, I ducked out the door to look for a nurse but didn't find one. This was not upsetting for me. I assured the NP that I was fine, not upset about the mixup but I know it impacted the NP's work: but the good thing about this lady is she was flexible and adapted to the situation. Since the nurse wasn't available, she pinged her in the chat and moved forward with our assessment until the nurse came to room. Long story short, Kelly Billingsley knows how to work under pressure (but shouldn't have to) and improvise. I felt really comfortable with her as she's knowledgeable and demonstrates care despite failures in technology (no fault of her own), lapse in communication with the staff, etc. I'd love for her to be a PCP. I've been with Advocate for years, and she's like the second person who has treated me with respect and dignity. I've been looking into other agencies, but Kelly is someone I'd stay for. Hire more people like her. | IC Sykes | Advocate Medical Group | Kelly | Billingsley | Urgent Care | 1,672,039,028 | Nurse Practitioner - Family | Female | ENGLISH | BLACK | Chicago | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | My experience went well with this facility however was very disappointed that my Advocate PCP was unavailable to see me for 10 days and I had to go to an urgent care center. | GSH UC | Advocate Good Shepherd Hospital | Tejal | Modi | Urgent Care | 1,698,774,428 | Physician Assistant | Female | ENGLISH | WHITE | Lake Barrington | Urgent Care + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Horrible, the ER nurses we great when I first checked in. The doctor was horrible! I wasted my time, energy and money for 1 minute of the doctors time. He did not listen to me, took 2 phone calls when he first walked in the room. Did not give me results of tests I had taken while I waited 5 hours to see him. I used to love LG, I would never go back, I don't care how much of an Emergency it is, I'll drive 5 minutes longer from where I live to head to Northwest Hospital. | LGH ED | Advocate Lutheran General Hospital | Terry | Chiganos | Emergency | 1,688,145,361 | Emergency Medicine | Female | ENGLISH | WHITE | Algonquin | Emergency Department + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I waited for an 1 hour and 5 minutes in the waiting room before I was called to see Dr Sheehan. Then when she finally came in the exam room she talked about a medical test she had to take and thought the questions were dumb and received a 80% for a test score. She expressed her anger about the test. I spent a total of 9 minutes in the exam room with her. I didn't feel like a priority at all. I left work early to be on time, lost wages because of the EXTENSIVE wait time. Very unhappy with her / the whole appointment. I will be looking for a different family Dr in the near future. | OSW FAM MED B | Aurora Medical Group | Julie | Sheehan | Medical Practice | 1,697,529,487 | Family Medicine | Female | ENGLISH | WHITE | Rosendale | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Im5still sick. After my procedure my mouth was so dry that my lips were stuck to my teeth from the anesthetic,when I asked for a drink one person said okay and never came back the next person said we don't provide anything ? | AMCK GI | Aurora Medical Center Kenosha | Woosuk | Park | Outpatient Services | 1,710,971,931 | Internal Medicine - Gastroenterology | Female | ENGLISH | WHITE | Kenosha | Outpatient Surgery + Magnet 2 - OAS | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Call me by phone. 847-426-9257 | SHR WndHlthC | Advocate Sherman Hospital | Thomas | Fendon | Outpatient Services | 1,684,501,062 | Surgery - Plastic and Reconstructive Surgery | Male | ENGLISH | WHITE | Carpentersville | Outpatient Testing + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | The doctor was extremely rude, didn't listen to my concerns. I asked her if I could speak with her manager, she stated she didn't have one., however a lady came in and spoke with me and my daughter regarding the doctor's behavior. The doctor told my daughter she would prescribe a cough syrup, when we got to CVS it wasn't called in. I hope to never visit with this doctor again. | Evergreen 1357 103rd Internal Med | Advocate Medical Group | Adeola | Adetunji | Medical Practice | 1,684,696,106 | Internal Medicine | Female | ENGLISH | BLACK | Riverdale | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I came in with a fractured arm, they brought a portable x-ray machine into my room, which was fine. They then proceeded to what I call manhandle me to get the poses they wanted. I was crying because I could not move it the way they wanted so they grabbed it and moved it for me. The doc was in such a hurry that he was reading x-rays as they were taking them. He was telling me it was broke as I was still trying to stop crying. One shot of pain meds a sling and no instructions of what to do or how to take care of it later. A paper that basically said nothing and I was out the door faster than speed of light. I wont be coming back here. | AMCO ED | Aurora Medical Center Oshkosh | Zechariah | Spychalla | Emergency | 1,692,299,192 | Emergency Medicine | Female | ENGLISH | WHITE | Oshkosh | Emergency Department + Magnet 1 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I overall thought that my visit to the ER was explained by the doctor what he thought, but shortly before he was going to discharge me, a nurse gave me Zofran, and as soon as it was administered, I began feeling lightheaded. Then the doctor came in with my paperwork, and the nurse explained to him that I was feeling lightheaded, and he said, oh, well, her vitals are fine. But I was not fine. As soon as I got up, they just basically hurried me up, took my IV out, even though I said I was dizzy, and as soon as I started walking and just pushed me out the door, and I'm digitally walking to my car, I had to return back into the emergency room to be seen again and was there like another hour to two hours until my dizziness kind of calmed down and wore off, and then I was released again. But that was a very unsafe feeling, that they just pushed me out the door. | SH ED | Advocate Sherman Hospital | Joshua | Wunder | Emergency | 1,691,858,098 | Emergency Medicine | Female | ENGLISH | WHITE | Elgin | Emergency Department + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | From the first time I walked into Dr. Fagans office, to my surgery date and my post-op appointment with Cassandra, I have felt nothing but confidence in the outcome I am going to achieve. If it wasn't for Dr. Fagan and the rest of his team I would still be in pain and wondering if I was ever going to feel pain free again. THANK YOU Dr. Fagan!!! | OSW Orthopedics | Aurora Medical Group | Cassandra | Kuchler | Medical Practice | 1,673,835,780 | Physician Assistant | Female | ENGLISH | WHITE | Wild Rose | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | The doctor told me that the CT showed no gall stones-I did NOT have a CT and I had my gallbladder out years ago. So obviously there were no gall stones!! He even wrote this in his notes after I corrected him. I felt the doctor was short with me because of my previous mental health diagnosis and did not take me seriously. This is apparent by how he starts out his note in LiveWell. He never came back in to discuss anything and the nurse came in to discharge me. I will never go back there unless I have to!!!! Also, please don't bill me for a CT because I didn't have one!!!!! | AMCWC ED | Aurora Medical Center Washington County | Antony | George | Emergency | 1,699,033,352 | Emergency Medicine | Female | ENGLISH | WHITE | Hustisford | Emergency Department + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | He couldn't help me and had to send me to another Doctor. Ib&J should've sent me to the second doctor in the beginning. This Dr said there's nothing that he could do for me. Dr DeLeon really messed up my finger. Very disappointed. | Illinois Bone and Joint Institute LLC CONDPHO | APP | Edward | Logue Iii | Medical Practice | 1,727,419,463 | Orthopaedic Surgery | Female | ENGLISH | OTHER | Antioch | Medical Practice - APP | What else would you like to say about your experience? |
advocate aurora health | 11,146 | While in the hospital for hip replacement surgery I had trouble getting pain meds. They were not given to me in time to prevent proper pain management. I felt I had to lie about my pain #. ( I did lie about it after that). I felt my rights as a patient were ignored that night. After I asked 3 times over 2 hours the new nurse ( shift change) came in to a very upset patient. She immediately handled the situation. Only after I got home did I feel like I had some control over keeping pain under control. Not by abusing the medication but taking it on a timely basis. | SMOB Orthopedics | Aurora Medical Group | Jami | Burg | Medical Practice | 1,674,556,899 | Physician Assistant - Medical | Female | ENGLISH | WHITE | Mukwonago | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | The medical assistant that I had was both insensitive, and argumentative. She was constantly belittling how I felt and it was almost like she had a problem of some sort with me and I've never met her. My boyfriend came with me and she was saying my weight out loud repeatedly and for some that's not an issue but it was just strange to me because they usually just look and write it down. All in all, I'd say my experience with her was horrible and I feel that she shouldn't work in that field if she's not going to have sympathy for patients and think she knows more than the doctor's and basically invalidate my feelings. Also, the tone she used when talking to me I didn't appreciate because she talked to me as if I was beneath her. Nonetheless, the NP Heather was extremely kind and listened to all of my needs and gave me advice on the next steps I should take moving forward. The women at the front desk were also very nice and welcoming as well as the phlebotomist! | Mayfair MR | Aurora Medical Group | Heather | Korus | Urgent Care | 1,699,014,852 | Nurse Practitioner | Female | ENGLISH | BLACK | Milwaukee | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I would like someone to contact me regarding this visit and the very poor experience | Hartford UC HAR | Aurora Medical Group | null | null | Urgent Care | 1,677,313,688 | null | Female | ENGLISH | WHITE | Hartford | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | after many years and hospitalizations/surgeries ( (all at Adv/ aurora) and doctors for decades, because of death/retirement/ ? it was not easy getting new doctors who did not know me. Nesset (sic) Pavillion was clean, efficient, all staff I encountered were polite, friendly and knowledgeable. they even helped me to get a UTI test ( hard to be sire as no symptoms of my younger years. the only issue was a longer wait than I have ever had for all my blood draws over the years. however the kind phlebotomist said many walk ins because of storm coming next day. i used to come regularly as Dr. Brookfield was my doctor for many years until she retired and suggested that Waiting for Dr. Mikrut to start at lgh would be a good "fit" for my personality like Dr. Leslie & I had | Park Ridge Nesset 1775 Ballard Internal Med R | Advocate Medical Group | Megi | Aliaj | Medical Practice | 1,680,646,297 | Internal Medicine | Female | ENGLISH | WHITE | Chicago | Resident Physician | What else would you like to say about your experience? |
advocate aurora health | 11,146 | The nurse flushed my ears and now they are in more pain then when I arrived to urgent care. I was not informed flushing would cause additional inflammation and pain. If I known that I would have declined that service. | Edgerton WI EWI | Aurora Medical Group | Anna | Seckar-Anderson | Urgent Care | 1,682,816,133 | Nurse Practitioner | Female | ENGLISH | WHITE | Wauwatosa | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I have to change my view on this hospital. From a 10 to a 2. I didn't feel heard. I left still in excruciating pain. I will never come here again unless I absolutely have to. Last resort. The wait times were horrible I got there at 2 I didn't leave til 9:30. I was finally called at 5 and didn't do anything but a X-ray, a covid test and the doctor looking at my eyes for 3mins. And then 5-10mins talking about the pain in my side. Horrible. | CMC ED | Advocate Christ Medical Center | Jordan | Rosenberg | Emergency | 1,683,618,245 | Emergency Medicine | Male | ENGLISH | NATIVE AMERICAN | Chicago | Emergency Department + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I ended up leaving without treatment. I waited over 2 hours in waiting room, vomiting and extreme pain. Was told they had no idea when I'd be taken back to receive treatment. I came in for migraine treatment. I understand they were busy! But, being in the waiting room with extreme photosensitivity, extreme nausea, my BP was rather elevated due to pain; felt there could've been a better option to prioritize my treatment. | ASLSS ED | Aurora St. Luke's South Shore | null | null | Emergency | 1,699,092,079 | null | Female | ENGLISH | WHITE | South Milwaukee | Emergency Department + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I do understand that the flu epidemic is increasing and that other emergency illnesses are ongoing. The problem that I had was being moved from my room into the hallway where stayed until I informed staff that I rather go home and continue my care. You go to the hospital for getting better and the privacy of getting your care. No to placed in the hallway as though you are a "leprosy". You have all the traffic of the emergency room and their masked health officials but that paroled through were not, not say anything you personally needed to be addressed with you was out in the open for others see. I personally was very upset, uncomfortable and was feeling like I could not get well in that type of environment. The surge of other people unmasked was a concern for me. The environment that I was in was more unhealthy to me. If you had me in the hallway while awaiting for a room, you could at least provide me a chance to order what I chose to eat rather than just "throwing " food at us in the hallway. You have to try and eat this food on your lap and if you have all your cord hooked up it is very hard to maneuver this situation.The food was "terrible" what they feed us, we were patients waiting for a room so we should have been given the same service as though we were a patient in a room. I was "lucky" I was released, I did inform my health officials I wanted to "sign myself out ". I felt terrible in this situation. This situation needs to be addressed. I do have more to say about this situation but I will leave it here. Thank you | CMC ED | Advocate Christ Medical Center | Hussam | Almasri | Emergency | 1,689,856,856 | Family Medicine | Female | ENGLISH | BLACK | Chicago | Emergency Department + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I had asked specifically when scheduling this colonoscopy about needing a 2 day prep based on my last colonoscopy. The scheduler told me she confirmed that I needed a 2 day prep with Dr. Paramdurthy. I followed the instructions sent to me but apparently those instructions may not have been correct. When I explained that I was concerned about a bad prep to the nurse who checked me in she didn't take it very seriously. When I tried to explain this to Dr Paramdurthy after my procedure when she told me I wasn't cleaned out she just shrugged. She had no empathy. She is just focused on the procedure and not the person. Even her follow-up was only focused on what I shouldn't do, nothing about what my current diet or lifestyle are like. I will NEVER see her again. I don't trust her for my care. The post procedure nurses were excellent. When I told them how frustrated I was they listened to me, they empathized and gave me actual suggestions for what to do if this should happen again. But Dr. Parmadurthy was disappointing and the worst experience I've had in the 25 plus years I've been an Advocate Lutheran General patient. Someone messed up somewhere with my instructions and someone needs to take responsibility and explain what happened to me. I should not have to repeat this procedure because this team failed. I alerted the scheduler that I needed the 2 day prep. The scheduler said that she confirmed this with Dr. Paramdurthy. I followed the instructions in the letter and when that failed I got blamed. Not ok and very bad patient care. | LGH GIL | Advocate Lutheran General Hospital | Vijeta | Pamudurthy | Outpatient Services | 1,709,222,980 | Internal Medicine - Gastroenterology | Female | ENGLISH | WHITE | Chicago | Outpatient Surgery + Magnet 2 - OAS | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Your post-anesthesia protocols cost me and my insurance company quite a bit of extra money. I live four blocks from the hospital, yet you require medical transport or a known person to pick me up after surgery. I was not allowed to do an Uber and I was not allowed to walk home. The medical transport that you called couldn't pick me up for 90 minutes later than what the surgery required. But you also charge a hefty rate for time spent in post-surgery recovery... so a couple thousand dollars in needless post-op fees and $75 for a ride in a rusty van for less than four blocks could instead have been a $15 Uber ride. I think this is rather ludicrous. one of the reasons that I live in this neighborhood is because I can walk to and from a top notch medical facility, but your post anesthesia protocols nullify this. I would suggest modernizing your post anesthesia protocols and checking with the patient prior to going under anesthesia to see if they will accept an Uber rather than a medical transport. Have me sign a waiver. Then have one of your technicians confirm an Uber on my phone and you can save people a couple thousand dollars per visit this way. | IMC DAS | Advocate Illinois Masonic Medical Center | Eric | Perez | Outpatient Services | 1,714,279,962 | Orthopaedic Surgery - Hand Surgery | Male | ENGLISH | WHITE | Chicago | Outpatient Surgery + Magnet 1 - OAS | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I did not feel he really believed the pain I was feeling, and also suggesting I go to his pain management, when I have a contract with another. Did no testing ,no blood work or exrays. Also insulted me when saying I could have worked at fast food , restaurant!!! | Rheumatology & Immunotherapy Center | Aurora Medical Group | Salman | Waheeduddin | Medical Practice | 1,673,987,874 | Internal Medicine - Rheumatology | Female | ENGLISH | WHITE | Cudahy | Medical Practice + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I like this cars giver alot n had a wonderful experience with her .....the other thing I'm visiting for with another Dr at arorua I'm having a problem with n been waiting for a supervisor to call me back to discuss with me my concerns n just went the entire week waiting n nobody's called me at all..... | GREENBAY | Aurora Medical Group | Stacy | Luedeman | Outpatient Services | 1,675,018,149 | Nurse Practitioner - Psychiatric/Mental Health | Female | ENGLISH | WHITE | Green Bay | Outpatient Behavioral Health + Magnet + Tele 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Everything was pretty good, some nights. They explained to me about the wounds on my back. They pulled the stitches out. I just got to keep them covered, and it's drying up pretty good. Going to see the doctor tomorrow afternoon. So far, so good. | IMC 8 STONE | Advocate Illinois Masonic Medical Center | Andres | Giovannetti | Inpatient | 1,710,767,494 | Surgery | Male | ENGLISH | WHITE | Chicago | Inpatient + Magnet 1 - OAS | What else would you like to say about your experience? |
advocate aurora health | 11,146 | OMG!! Mere words can't express how wonderful everyone is!! From Jane, the receptionist, who made sure to call me and explain what to do and not to do before the test. Michelle, the nurse, who immediately made me feel comfortable and explained each procedure in detail in ways that I could understand. Madeline, who was so nice explaining what was on the screen, making me feel comfortable during the procedure. Then Dr. Gal, who just has to be the greatest doc with the most perfect bedside manner I have ever encountered! He was so personable, making me feel comfortable and explained everything to make the performance of the test flawless. The encouragement they all gave me while on the treadmill made the test not feel like a test at all. I loved there was light banter in the conversation because humor always makes one feel better. Don't get me wrong, when directions were given, all was clear and concise. They explained things in a way that I was always a step ahead and knew what was to happen. I'm sorry this is so wordy, but, it's difficult to explain just how wonderful my experience was. Everyone works so well together. There's no tension, just the utmost respect each person has for one another and that is such a rarity these days. I couldn't be in better hands for my test. When I went in, I was a bit nervous, but as soon as I came off that elevator and met Jane in person, my nerves were gone. By the time I left, I can tell you I was actually giddy! That has never happened to me before! Aurora is sure dang lucky to have these beautiful people on staff. I don't know who reads these surveys, but I sure hope that Jane, Michelle, Madeline and Dr. Gal will be informed that they are so very special. They are gifted in their field of work, of course, but they are truly gifted in how they communicate with the patients. I can't thank them enough for their great service!! ?? Anita Ford [email protected] 414-426-3331 | ASMC Echo | Aurora Sinai Medical Center | Tatiana | Petrikova | Outpatient Services | 1,679,572,621 | Family Medicine | Female | ENGLISH | WHITE | Milwaukee | Outpatient Testing + Magnet 1 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Constructive criticism the bathroom off the emergency room was pretty dirty. You may want to have somebody check this every hour based on how busy the ER becomes. | IMC ED | Advocate Illinois Masonic Medical Center | null | null | Emergency | 1,697,847,390 | null | Male | ENGLISH | WHITE | Chicago | Emergency Department + Magnet 1 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Nurses need to learn to treat patients pain management post-op. Super disappointing experience this surgery and this is my 3rd in there | ASLMC Xray | Aurora St. Luke's Medical Center | Monica | Gaulke | Outpatient Services | 1,709,090,216 | Nurse Practitioner | Female | ENGLISH | WHITE | Fond Du Lac | Outpatient Testing + Magnet 2 - OAS | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I was allowed to explain my health issues. They asked questions that they then located my health issues. I was comfortable with the entire staff. It was suggested I see my primary doctor with in five days. I called for this appointment. I'm scheduled for Friday January 19th. I don't feel the primary doctor looked into any of this . I hope other patient gets a better response from their primary doctors. For the record I was back in ER late Saturday. Again I was not able to change my primary appointment. | OSW Int Med Ste 230 | Aurora Medical Group | Lindsey | Panko | Medical Practice | 1,682,848,917 | Nurse Practitioner | Male | ENGLISH | WHITE | Neshkoro | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | The doctor came in and asked me what I wanted. I was perplexed and said I felt really bad and didn't know what was going on. He then asked if I wanted antibiotics or just for him to listen to my lungs. I said I don't know what I need. He spent less than 5 minutes with me, listened to my lungs looked in my throat and never looked in my ears or nose. He said he'd give me an antibiotic but he couldn't promise it would work and that I could just cross my fingers. All the while I never said what I wanted and wanted him to assess me. I walked out not knowing if I would get better or not. At this point I am still not any better. | BAT | Dreyer Medical Group | Robert | Ireland | Urgent Care | 1,673,710,670 | Family Medicine | Female | ENGLISH | WHITE | Batavia | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I had a terrible experience. It was the young guy with dark hair ( not the one with a lot of curly hair-the other one) who worked in the pharmacy. He was incredibly rude, unprofessional and uninterested. The clinician who saw me was good. But I was almost in tears due to the treatment I received at the pharmacy. Never again. | ACLZ | Advocate QuickCare at Walgreens | April | De Mito | Retail Clinics | 1,675,176,790 | Nurse Practitioner - Family | Female | ENGLISH | WHITE | Hawthorn Woods | Retail Clinic | What else would you like to say about your experience? |
advocate aurora health | 11,146 | My Dr did not appear to believe that sleep issues I have are caused by menopause. He also did not believe that my acid reflux could have been caused by gummies I took to sleep (I have stopped taking them and no more reflux). He came across as very misogynistic and I will be looking for a new gi. | Illinois Gastroenterology Group LLC LGHPHO | APP | Baseer | Qazi | Medical Practice | 1,727,425,100 | Internal Medicine - Gastroenterology | Female | ENGLISH | WHITE | Arlington Heights | Medical Practice - APP | What else would you like to say about your experience? |
advocate aurora health | 11,146 | My overall experience was wonderful. I had an injury that left me needing stitches. The staff took great care of me and I was on my way in under an hour! | IC Skokie | Advocate Medical Group | Sandra | Manogura | Urgent Care | 1,682,872,321 | Nurse Practitioner - Family | Female | ENGLISH | WHITE | Niles | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Hi, everybody was wonderful there. The doctor was wonderful and kind. The whole entire staff was wonderful and kind. The only issue I would say I would have is the fact that what I was diagnosed is not what I had. I was diagnosed, I'm going through chemo and I had a rash, horrible. My oncologist wanted me to go to the ER. I was diagnosed with a fungal infection and my oncologist asked me to come and see him today because it got worse after my visit to the ER. It's not a fungal infection, which is what they were treating me for from the ER. It's an actual rash that I developed from one of the chemo drugs I had a week and a half ago, which is a completely different protocol of meds that I'm going to be getting, which is steroids and something else for stronger than Benadryl for itching. So just a little bit disappointed that I was diagnosed with a fungal infection. | SH ED | Advocate Sherman Hospital | Saniya | Rizvi | Emergency | 1,700,136,191 | Emergency Medicine | Female | ENGLISH | WHITE | Algonquin | Emergency Department + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | The provider I saw does not provide treatment to my standards or that i find an appropriate treatment and seems to not take my concerns seriously. I've seen her twice in the last few months and have not been satisfied either time. I will have to return to the doctor as the treatment provided to me is not helping as she stated it would. | Racine Green Bay Rd UC | Aurora Medical Group | Mabria | Loqman | Urgent Care | 1,674,867,408 | Family Medicine | Female | ENGLISH | WHITE | Kenosha | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Same shit, whole different day. | ASLMC ED | Aurora St. Luke's Medical Center | Claire | O'brien | Emergency | 1,692,106,578 | Emergency Medicine | Female | ENGLISH | WHITE | Milwaukee | Emergency Department + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | 1st I wasn't told what was wrong 2nd I was given medication no explanation and nothing to do with what I went for. If you knew you couldn't help wasn't told go straight to the hospital instead waste a treatment that did me no good | IC Beverly | Advocate Medical Group | Alethea | Taylor | Urgent Care | 1,682,927,917 | Nurse Practitioner - Family | Female | ENGLISH | WHITE | Chicago | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | The staff at the reception desk were unfriendly and were playing loud videos and talking about inappropriate things that the whole waiting area could hear. Once I got back into the urgent care area the nurses at the nurses station were bouncing a rubber ball and almost hit me with it. | Good Hope GH | Aurora Medical Group | Holly | Schneider | Urgent Care | 1,673,373,012 | Nurse Practitioner | Female | ENGLISH | WHITE | Brown Deer | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | When I got to the ER, I waited six hours. I was not put in a room, and when the doctor came to talk to me, he was extremely rude. He told me that he wasn't sure he could help me for a couple of days, and I asked, well, where am I going to go then? And he said, I don't know what to tell you. And when you're going through withdrawal symptoms for alcohol abuse, the last thing you need is to be sent home. I couldn't get a detox bed anywhere else, and all of the facilities that were private were telling me to go to the hospital. So he really left me in a position where my health was compromised. | LGH ED | Advocate Lutheran General Hospital | Daniel | Tonellato | Emergency | 1,701,156,450 | Emergency Medicine | Female | ENGLISH | WHITE | Des Plaines | Emergency Department + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | When the woman doing the mammogram asked if I could stand the pain, I said no and she just kept on with the tests..... I was in severe pain for a week or more after the procedure | Mammo SL | Aurora Medical Center Burlington | Gwendolyn | Griffin | Outpatient Services | 1,703,732,088 | Physician Assistant | Female | ENGLISH | WHITE | Burlington | Outpatient Testing + Magnet 2 - OAS | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I never saw the doctor on this visit. I sat in the waiting room for an hour. Then I asked how much longer until I was going to be seen and they mentioned for the first time that it might be another 1.5 hours. Letting someone just sit around in the office without notifying them of that long of a wait is unacceptable. I had to reschedule this appointment because 2.5 hours after the appointment start time I had to go pick up my child. Now I have to wait another month to be seen. | Elgin 1435 Randall 301 Family Practice | Advocate Medical Group | Vanita | Gupta | Medical Practice | 1,697,998,495 | Family Medicine | Male | ENGLISH | WHITE | Pingree Grove | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I had blood taken sometimes three times a day and for the most part they were gentle with their process but there were two that were very rough and hurt me pretty badly. | LGH SURGTELE | Advocate Lutheran General Hospital | Jeffrey | Norris | Inpatient | 1,693,421,149 | Urology | Female | ENGLISH | WHITE | Des Plaines | Inpatient + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I really like that Dr. Sweeney takes the time to hear my questions and concerns. I have never felt rushed through an appointment. I also like that the tetnus shot I was due for was given right in the office - I didn't need to go elsewhere or book a separate appointment. | WMH Family Practice | Aurora Medical Group | Sheena | Sweeney | Medical Practice | 1,699,966,410 | Family Medicine | Female | ENGLISH | WHITE | Hartland | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I came in for a std testing after telling them that my partner tested positive for herpes. They still didn't want to test me, just because I didn't have any symptoms. You can have herpes without symptoms!!! Then I asked for std testing and they told me I had to make an appointment with my doctor, but my doctor doesn't have anything available for until March!! (I have to wait untill March to get a std test) When I called to make an appointment because I was concern, They told me I can walk in and get tested, and I did just that, but when I get there they didn't test me because I didn't have any symptoms. That's so messed up!!! Wasted my time! So what if I do have herpes?? I would not know right?? Because according to your location I either have to have symptoms or wait up to 3 months to make an appointment for std testing!! So messed up and disappointing! Will never go there again!! Yall don't care!! | IC Des Plaines | Advocate Medical Group | null | null | Urgent Care | 1,686,597,053 | null | Female | ENGLISH | DECLINED | Arlington Heights | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | The nurse told me that the clinic will call me about the lab results in the afternoon of visit day, but the call was the day after | Oshkosh Jackson | Aurora Medical Group | Sarah | Guse | Urgent Care | 1,677,615,097 | Nurse Practitioner | Male | ENGLISH | WHITE | Oshkosh | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I discussed my experience with the nurse supervisor. She was very pleasant and apologized. I was very disappointed with Dr.Kaza. I have always liked Dr.Kaza up until now. My experience in the exam room seemed very rushed through. I felt like I was a bother that day. A 2nd nurse came in and that wasn't any better. Both the doctor and nurses seemed dry, cold and bothered. It also seemed like they didn't have time for questions. I was asked two questions by the first nurse about my mental health. One, am I feeling depressed and then am I having suicidal thoughts? The doctor didn't even ask me anything further about it. All I got was this is all I can do for you, give you a 90 day supply until you find another psychiatrist. Then discussing my back pain was very touchy. I was asking her what options there are. She very adamantly said, "I do not give any pain meds, I do not." And I appreciate that! I don't want to be on those kind of meds. But she repeated that 3 times, just as adamantly. Like I was an addict trying to get something. I will gladly do physical therapy. Looking forward to starting it. The whole experience honestly did not help my anxiety. I was so perplexed after that visit. I felt like I didn't matter as a patient. Those are not feelings we should have to face from our own doctors. I don't expect to have an hour with the doctor or anything lengthy. But give me a chance to get my thoughts together. Therefore, I can get what I came to get from the appointment. | Palos Hills 7620 111th Internal Med | Advocate Medical Group | Chandrarekha | Kaza | Medical Practice | 1,697,213,005 | Internal Medicine | Female | ENGLISH | WHITE | Chicago Ridge | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I have learned to schedule all appointments directly in the office. The Live Well website is a nightmare. | Chicago 1460 Halsted 401 Internal Med | Advocate Medical Group | Daniel | Litoff | Medical Practice | 1,673,642,167 | Internal Medicine | Male | ENGLISH | WHITE | Chicago | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Technician that did diabetes numbness test stated the incorrect results from the test At the end they also attributed 100% numbness to wrong source Not satisfied at all other than timeliness and courtesy. | Huntley 13900 Quality Family Practice | Advocate Medical Group | Shawn | Patel | Medical Practice | 1,681,148,061 | Family Medicine | Male | ENGLISH | WHITE | Elgin | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | When a fucking patient comes in and tells you that they haven't had pain medication in probably close to 10 hours, and then what you do is you say that, we need to check your spine and we need to make sure there's no fractures, even though I was already cleared by another fucking location. And then you proceed to while my jaw is in pieces and while I'm fucking having a hard time swallowing and breathing, you're like, lay back. just lay back. And then you leave me there for an hour and 45 fucking minutes without any pain medication, without anyone fucking coming in but the CNAs is telling me. You expect me to recommend your fucking hospital. And then I get up to your fucking rooms and you put me not only in a room with a guy that piss shits himself every time he urinates and it's very loud about it. But after that, a few * | CMC 7W | Advocate Christ Medical Center | David | Mcelmeel | Inpatient | 1,696,696,408 | Surgery - Surgical Critical Care | Male | ENGLISH | WHITE | Brookfield | Inpatient + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | It was a follow-up visit. Because I haven't stopped smoking as he asked. He was a complete prick to me. Not just stern and upset like other doctors who want patients to stop smoking for health reasons. He was in fact a prick. His demeanor actually scared me. Stared daggers at me when he wasn't speaking. Told me all I have to look forward to is various cancers & early dementia. I asked why he isn't doing the phlebotomy that he told me was neccesary and discussed with me during numerous visits to deal with dangerously high blood counts I have? He has prevoiusly advised me to donate blood instead. He said phlebotomy at the clinic is expensive and we throw it away. I have good medical insurance. When I mentioned my good insurance, he ended the appt. Each visit he asks me if I donated blood. I've told him nunerous times they won't allow me to because I'm diabetic. Why does he keep asking me about donating but won't start phlebotomy at his clinic? Also a staff member took me aside at a previous visit and said it was shocking with my blood work numbers being so high and Dr Haider not ordering phlebotomy. They already had me in a chair in the procedure area. After they talked with Dr Haider, I was sent home. Please know, I understand every doctor has a right and a duty to advise patients the dangers of smoking. Many do get stern and I understand their concern. This was different. He was looking mean at me in a very intimidating manner. I wonder if he would treat a patient the same way if he had a caregiver with him or I had brought someone with me? I've never in my life felt this way during an office visit. | SLM Onc Burlington 2 | Aurora Medical Group | Syed | Haider | Medical Practice | 1,700,278,718 | Internal Medicine - Hematology & Oncology | Female | ENGLISH | WHITE | Burlington | Medical Practice + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | One thing is they said they would call me with my test results and they didn't. They were put on the live well app instead. So I sat around waiting for a call that never happened. | Oshkosh Westhaven UC OWW | Aurora Medical Group | Vera | Martonito | Urgent Care | 1,671,178,405 | Family Medicine | Male | ENGLISH | WHITE | Wautoma | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | We didn't even see a provider. We sat with 2 other people in the waiting room for 20 min. Then they told us they didn't have enough staff so it was going to be an hour and a half wait. So we left. We will not be coming back. There is no reason I should have had to wait for 20 min with a sick toddler before they told us that. | St. Lukes Franklin UC LFH | Aurora Medical Group | null | null | Urgent Care | 1,699,037,869 | null | Female | ENGLISH | WHITE | Franksville | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Everything was timely and informative until we were done. He told me to wait in the room to be dismissed. Which I did for 20 minutes!!!!. I finally went out in the hall when I heard some noise ... it had been very quiet. I found the nurse and she very nonchalantly told me I could go. No regrets or apology. FRUSTRATING! | Algonquin 600 Randall Rd Cardio | Advocate Medical Group | Maciej | Malinski | Medical Practice | 1,699,564,015 | Internal Medicine - Cardiovascular Disease | Male | ENGLISH | WHITE | Pingree Grove | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | My visit with the doctor went well as always, but the nurse that was there was less than efficient, I waited 20 minutes to get my blood draw that was a first, and totally unacceptable, I know people are busy but then you turn it over to another nurse | Des Plaines 77 Rand Family Practice | Advocate Medical Group | Agnieszka | Juscinska | Medical Practice | 1,699,553,479 | Family Medicine | Female | ENGLISH | WHITE | Mount Prospect | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I haven been sick for a week, and every day was having more symptoms. I finally went in Bec I woke up with pink eye. I thought it was Covid or flu. Explained all my symptoms to them, they too thought it was flu covid or strep. All were negative. Still doesn't explain how I ended up with pink eye. They wanted to keep testing me for the three, and were completely dumb founded that it was not coming up with one being positive. They sent me on my way with eye drops, some kind of steroid and an anti-nausea pill. And they said if I still didn't feel well in a few days to go to the ER because they don't know what it could be. Just seems to if they are not doing everything they should be to make sure we leave taken care of properly. I come there because I can afford the ER. All around the last few time I was there was a horrible experience. Back in March I went there to get xray for a broken ankles they ended up taken they twice and told me it was not broken. I walked around for 4 weeks braking my ankle over and over again. Till I called a foot doctor and not I'm still dealing with this not healed, ended up having surgery back in October. I don't know when needs to happen at this location but they are not giving their all!!! | Algonquin UC | Advocate Sherman Hospital | Julie | Vicencio | Urgent Care | 1,683,792,787 | Nurse Practitioner | Female | ENGLISH | WHITE | Lake In The Hills | Urgent Care + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Checking into the facility. No clear instructions at registration. Three people there but waited for awhile, finally saw a sign saying to take a seat. Took a seat and they checked in the next two people that walked in. Never even acknowledging me when I was standing there because they were all standing in the same area. No apology for the wait like they hadn't noticed me at all. | StressEcho AMCK | Aurora Medical Center Kenosha | Mark | Peterson | Outpatient Services | 1,693,755,222 | Physician Assistant | Female | ENGLISH | WHITE | Kenosha | Outpatient Testing + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Dr. Gaethke is fantastic. She really goes above and beyond and is so sweet with her little patients. My kids both love her! She gives the perfect amount of advice on everything and I trust her judgement. However, everything else about this clinic in recent months has been an absolute nightmare from the changes in how scheduling works which makes it practically impossible to see our own doctor, to the terrible customer service, lack of communication between staff, and insanely long waits at urgent care (also due to your stupid scheduling). I should not get turned away at urgent care due to a 2.5 hour wait AFTER BEING TOLD ON THE PHONE that I should come in, when I have an infant with a fever and then see later in my child's chart that the "mother chose to leave." It also should absolutely not take 3 solid months to get the nursing staff and front desk staff to figure out how to get me a completed, updated form for daycare when I literally asked for it while I was there in person. It's a requirement for the daycare to maintain their licensing to have current paperwork on file and it would be nice if the hospital system acted like they cared even a little bit about the child and their care outside of their little well visits. Again, Dr. Gaethke is amazing. Her nurse is also very sweet. Due to all of the other ways Aurora has been disappointing and frustrating me, I am looking into switching pediatricians to someone within the Childrens hospital network. | PWC Pediatrics | Aurora Medical Group | Sarah | Gaethke | Medical Practice | 1,689,595,009 | Pediatrics | Male | ENGLISH | WHITE | Cedar Grove | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Yes, I spent 13 hours in the emergency room. I was given pain medication only to return the next day. At any rate, the nurse said, what do you want me to do? We are giving you opioids. Everyone loves opioids. This is my first time being prescribed opioids. They did not work. I did not appreciate that comment. I'm not trying to come there to get any drugs. I'm trying to come there to find something to alleviate the pain, and I think that would be extremely rude. Thank you. | ASMC ED | Aurora Sinai Medical Center | Ann | Lagerlund | Emergency | 1,691,894,358 | Emergency Medicine | Female | ENGLISH | BLACK | Milwaukee | Emergency Department + Magnet 1 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Heard staff talking about me in the hallway. Doctor had an off-putting, condescending attitude and didn't ask clarifying questions in a polite manner. The conversation was uncomfortable for me, and I didn't ask additional questions, because I felt she had already negatively judged me before trying to understand my concerns. | AWS Ob/Gyn | Aurora Medical Group | Lisa | Harshbarger | Medical Practice | 1,685,761,859 | Obstetrics & Gynecology - Gynecology | Female | ENGLISH | WHITE | Oconomowoc | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | This was probably one of the worst experiences I have ever had an a Advocate facility. The CNA or Nurse Heather was beyond rude and did not care about my concerns. We also waited over an hour to receive my sons urine results, which to me seems like such a long time. When I expressed that it was past my kids bedtime and they have not eaten, Heather was beyond rude and unaccommodating. I will not be coming back to this site. Beyond surprised of the lack of customer service. | IMCAR-GN | Advocate Condell Medical Center | Edythe | Lotharius | Urgent Care | 1,692,306,464 | Emergency Medicine | Male | ENGLISH | WHITE | Zion | Urgent Care + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Dr. Maurer knew my history, took time to review my labs. I didn't feel rushed. I was given a printed out copy of my labs, without having to ask for them. I like a copy for my personal record. I don't use a computer. | GT Family Practice | Aurora Medical Group | Adrienne | Maurer | Medical Practice | 1,673,907,795 | Family Medicine | Female | ENGLISH | WHITE | Germantown | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I never managed to make contact with anyone on the Quick Care Video Visit on 1/1/2024 other than the initial Aurora triage nurse who took my original call. Her name was Amanda K and she went beyond the steps required to set me up on my iPad. We finally managed to get me on a wait list for a visit and, shortly thereafter, I received an email notifying me that I should join the visit with the provider. I clicked to join, was sent to a Zoom site, but was never able to connect with anyone for an actual video visit, and through the whole process of trying to get answers for my medical issue, I never spoke to anyone named Kristina Kronstadt. Sincerely, KMN | Quick Care Video Visit | AAH Quick Care Virtual Health | Kristina | Krogstad | Telemedicine | 1,672,001,167 | Nurse Practitioner | Female | ENGLISH | WHITE | Oshkosh | Quick Care TeleHealth | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Dr. Otte is a great family doctor. However for the past 2 years I have had to wait for 2 weeks or more to get an appointment to see him. I could have become sicker if I would have to wait that long to see him. This forces me to use urgent care services. Why should I have a family doctor that if I can't see HIM when I need him most. This is very disappointing to me. I have been told that he is so busy he daily works through his lunch hour just to keep pace with his demands. He needs some help to lighten his load. The system needs help to address this urgent problem NOW. | GT Family Practice | Aurora Medical Group | Michael | Otte | Medical Practice | 1,700,534,983 | Family Medicine | Male | ENGLISH | WHITE | Germantown | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Care I received was vg. A little surprised after 2 days have not heard back with test results on CT scan. On line or nurse call. | AMCSC IV Therapy | Aurora Medical Center Sheboygan County | Lukas | Gessay | Outpatient Services | 1,672,855,555 | Physician Assistant | Male | ENGLISH | WHITE | Waldo | Outpatient Testing + Magnet 1 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | My only issue I had was that one of the nurses while putting in the IV on my hand somehow did not put the needle correctly and it hurt like hell, she said the needle came out and could not find the vein. She then walked away and another young nurse came in and put the IV on the same hand but different location. The pain from where the first nurse poked me lasted almost 2 weeks if I even touched it or rubbed against something it was very painful. | IMC GIL | Advocate Illinois Masonic Medical Center | Krutika | Lakhoo | Outpatient Services | 1,692,555,061 | Internal Medicine - Gastroenterology | Female | ENGLISH | WHITE | Chicago | Outpatient Surgery + Magnet 1 - OAS | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I was very upset with the valet service. With wind chills at -30 I was told told they would not park my car because I had a snow plow. I asked if I could park up front where they have valet slots and I was told I had to call the main hospital number to see if someone would come out and wheel me inside as I cannot walk that far( why I was being seen in pain clinic). I had to call my family to come get me to transport me to the front door and was late to my appointment. Valet woman was very rude. | SHER Pain | Advocate Sherman Hospital | Joanna | Barclay | Outpatient Services | 1,684,616,045 | Anesthesiology - Pain Medicine | Male | ENGLISH | WHITE | Elgin | Outpatient Testing + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I do not understand why the doctors are deciding my life-will not give me the medication I've been taking for years to sleep and I am open to going to a psychiatrist, a sleep doctor, a therapist but in the meantime, I need to sleep. It's wrong. | Park Ridge Nesset 1775 Ballard Family Practice | Advocate Medical Group | Danielle | Wales | Medical Practice | 1,678,409,263 | Family Medicine | Female | ENGLISH | WHITE | Chicago | Resident Physician | What else would you like to say about your experience? |
advocate aurora health | 11,146 | The only thing about the experience and I understand it was busy but we were given a bed in the hallway out in the open. My child was in pain and we were just out in the open with no privacy and made him feel more vulnerable | AMCSC ED | Aurora Medical Center Sheboygan County | David | Elkin | Emergency | 1,698,042,458 | Emergency Medicine | Male | ENGLISH | WHITE | Cleveland | Emergency Department + Magnet 1 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | When I went to my Podiatrist and told her how it went at Aurora she said the doctor should be charged with malpractice. The doctor was very uninterested in my wound and did nothing for me. | KAU UC | Aurora Medical Group | Zechariah | Spychalla | Urgent Care | 1,688,354,168 | Emergency Medicine | Female | ENGLISH | WHITE | Kaukauna | Urgent Care + Magnet 1 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I was given several medications to take. But when at home I had a question I needed answered. Called the office and asked for the nurse Sandra who took care of me to call me when she was free Within 15! Minutes she returned my call And answered my question | IC Skokie | Advocate Medical Group | Sandra | Manogura | Urgent Care | 1,682,976,970 | Nurse Practitioner - Family | Female | ENGLISH | WHITE | Morton Grove | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | The tests ordered were not performed and I was sent away. I was advised that I needed to go back to my Aurora provider to get a new order and to collect my films. Why if this was internal to Aurora was the doctor just not contacted when the test was ordered and scheduled? Why did they schedule me without having the films and records? I signed a release form the day the order was written to obtain all films and records. I took a day off work to be told at the appt. They would not be performing the tests. I will now seek treatment at another location. The entire experience was poor. | CSR Family Practice | Aurora Medical Group | Naweed | Chowdhury | Medical Practice | 1,673,092,991 | Family Medicine | Female | ENGLISH | WHITE | Sturtevant | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I made multiple complaints and have spoken to 2 different people about the issues. I would like to know how far they went??? I have the feeling that they will only be heard by the people I spoke to. I requested an email, was told I would receive a letter?? The second person I spoke with (Monica in the lake geneva office) didnt seem to have really heard my complaint when she called and spoke to me. And she works in the office I was complaining about. Which seeing that it was referred to her and not her supervisor tells me that you have a poor way of dealing with these issues. That also leads to no action or change. I would like to hear from someone that will do something about this. 262-745-6843 | AHCSL Orthopedics | Aurora Medical Group | Jedediah | Jensen | Medical Practice | 1,678,713,695 | Internal Medicine - Sports Medicine | Male | ENGLISH | WHITE | Lake Geneva | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Was the first time seeing this doctor. Seems like a nice person. Would have preferred that he went through my health conditions beforehand since it's complicated. Willing to answer questions but I was trying to process all the information so I couldn't think clearly to ask anything. I don't feel that for a new diagnosis that requires a medication that can be dangerous that it was explained throughly. Many serious side effects. | MF Rheumatology | Aurora Medical Group | Srikanth | Bathula | Medical Practice | 1,698,514,338 | Internal Medicine - Rheumatology | Female | ENGLISH | WHITE | Mequon | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Very disappointed with my Immediate Care visit. NP could not tell me why I was feeling dizzy. Now I have to continue feeling dizzy until I follow up with a doctor on 1-15-24 | IC Beverly | Advocate Medical Group | Alethea | Taylor | Urgent Care | 1,672,807,356 | Nurse Practitioner - Family | Female | ENGLISH | BLACK | Alsip | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I assume you are talking about my husband emergency room visit!! Very dangerous situation most people left without ever seeing a DR !! Socialized medicine but you have to pay huge for it!! Please tell me where to go in emergency !!! I can not sit there for a11 hours or more!! Kinda feel sorry for the staff but when I finally got in with my husband , not one person was running or seed to be I a hurry ever tho we waited 11 hours! Thought there would be more crazy beyond the scene but not even a small hustle!! Too 5 hours to reales us after we saw DR !! Not so much I don't care in the er! Shocking!!! | CMC OCT | Advocate Christ Medical Center | Ronak | Patel | Outpatient Services | 1,703,530,919 | Surgery - Vascular Surgery | Male | ENGLISH | WHITE | Oak Lawn | Outpatient Testing + Magnet 2 - OAS | What else would you like to say about your experience? |
advocate aurora health | 11,146 | My experience that day was great. I had some suggestions regarding the confusing way prep instructions were written and scheduling was handled. I told the RN and she provided me with the number for patient feedback which I called and left a message but never had my call returned. I have my notes detailed in a Google doc but my iPad isn't cooperating in cutting and pasting. If you provide me with an email address I will send it to you. I worked for AHC for over 25 years and want/expect it to provide excellent service. I'd welcome sharing my concerns. [email protected] Sue Ott-Holland | ASC SL GI | Aurora Medical Center Burlington | Joseph | Kim | Outpatient Services | 1,700,075,777 | Internal Medicine - Gastroenterology | Female | ENGLISH | WHITE | Waterford | Outpatient Surgery + Magnet 2 - OAS | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I took the test on Wednesday at 545pm and it's now Thursday at 725pm and no results or no way to contact the testing place to see if something is wrong. I'm a working person and had a death in the family and the services are Saturday. Information if you can help: Sylvester Pilgrom DOB 10/09/1956 EMAIL [email protected] PHONE: 708 203 8477 THANK YOU | ACCT | Advocate QuickCare at Walgreens | Michelle | Brunetti | Retail Clinics | 1,673,352,741 | Nurse Practitioner - Family | Male | ENGLISH | BLACK | Richton Park | Retail Clinic | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I didn't come in and pay my copay to get told to take over-the-counter medication. If over-the-counter medication were working, I wouldn't have scheduled and appointment and come in. When I asked if they could per-scribe me something that could help with my cough, they stated "I don't do that". I left being told to use "Flonase" and "Zyrtec" to help get the water and congestion out. This was a joke and I would never recommend this to anyone else. On top of that. The internet kept disconnecting the video call over 10 separate times. | ACNW | Advocate QuickCare at Walgreens | Erica | Elliott | Retail Clinics | 1,675,324,270 | Nurse Practitioner | Female | ENGLISH | WHITE | Niles | Retail Clinic | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Dr Napier demonstrated poor listening skills and was unwilling to explain treatment options when directly asked. He was impersonal, failing to introduce himself or read my chart well enough to know basic details like the name I go by. He failed to follow basic consent guidelines while examining me, not verbally informing me of what he would be doing next or where he would be touching me. He made a dictation call while I was in the room in which he repeatedly misgendered me. When I gave him the correct information (which again is easily visible in my chart) he made no apology and didn't even know the meaning of AFAB (assigned female at birth). I will be requesting a change of providers. I strongly suggest Dr Napier be required to train in transgender, nonbinary, and gender nonconforming cultural awareness as well as review best practices of consent, bedside manner, and active listening. The prescription he prescribed is of the same type of one that I previously discontinued due to both its ineffectiveness in treating migraine and adverse side effects. If he had been listening he would have not prescribed it. He was also unwilling to explain why he thought nerve block injections would not be effective or provide additional information about Botox injections when I stated I was was not comfortable with the idea of Botox but willing to learn more. Instead he pointed at a poster on the wall for me to read. In order for me to come to appointments in search of care I go to considerable lengths planning and arranging transportation. Taking the ride to get to the appointment puts me in increased pain both during transport and for days afterwards. Which I say to emphasize how detrimental a negative experience like this appointment is. The fewer doctors that I find can treat me with basic respect and provide the care I come seeking the less motivated I become to continue to seek care. The stress of these types of encounters also causes a flare in my symptoms for days. I strongly encourage Aurora to require competency in inclusive practices for all staff as well as policy to ensure patients are protected if staff refuses to follow those practices because not being inclusive has a significant impact on patient health. No patient should have to trade receiving care for one ailment for the real effects of not being treated like a equal human being. At this point I have encountered only couple of doctors and maybe one staff member who has had any awareness let alone followed best practices regarding interacting with a nonbinary patient. I have had to advocate for myself and correct people countless times. It is exhausting and not good healthcare. I would also suggest you revise both your forms and computer system to make these inclusive practices easier to follow and provide a better patient experience. | ABM Neurology | Aurora Medical Group | James | Napier Jr | Medical Practice | 1,696,600,902 | Psychiatry & Neurology - Neurology | Female | ENGLISH | WHITE | Sturgeon Bay | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | It was all a great experience however I never even received a call back in terms of my test results... They said that they were supposed to call me back on Saturday and it is now Monday. | Sheboygan WI SHW | Aurora Medical Group | Niral | Patel | Urgent Care | 1,695,478,912 | Family Medicine | Male | ENGLISH | WHITE | Sheboygan | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I'm still waiting to get my mammogram results. I was supposed to get them in 24 hours. My mammogram was done onTuesday January 30th. I'd like to know my results. | Alg Mam | Advocate Sherman Hospital | Jessica | Tomasiewicz | Outpatient Services | 1,700,350,999 | Nurse Practitioner | Female | ENGLISH | WHITE | Hampshire | Outpatient Testing + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I did find it frustrating that I had specifically called the office weeks before my appt to see if the doctor wanted an MRI done beforehand. I was told I would get a callback but never did. But we did X-rays before even seeing the doctor and then ended up scheduling an MRI anyways. So it's an extra office visit and X-rays billed and lengthens the time period to get my injury resolved. Luckily I am not in immense pain and can live a normal life but if it weren't that way I would have been beyond upset at the process. Even my PCP said a short talk before the appt would be enough to schedule an MRI and we could be onto next steps after that appt. It makes me feel like I am being used for just more billing rather than best care. | ASLMC MOB 3 Ste 370 Orthopedics | Aurora Medical Group | Navjot | Kohli | Medical Practice | 1,690,091,718 | Orthopaedic Surgery | Male | ENGLISH | WHITE | Saint Francis | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I've only had to take the medication perscribed, once. It worked well. I'm still having some of the symptoms very mildly. After all , it's only been one day. Let's give it a little time to get better. Thank you for your prompt response to help me. | SSH ED | Advocate South Suburban Hospital | Anthony | Bekkerman | Emergency | 1,687,059,481 | Emergency Medicine | Female | ENGLISH | BLACK | Country Club Hills | Emergency Department + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Bedside manner terrible I would not recommend anyone to her. She made me feel terrible about myself and I left in tears ? I felt like I was not worth her time of day. | AMCMA Orthopaedics | Aurora Medical Group | Lisa | Sienkiewicz | Medical Practice | 1,701,604,297 | Orthopaedic Surgery | Female | ENGLISH | WHITE | Oak Creek | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Came in with a concussion and was given droperidol. I was told that it would help with any migraine symptoms if I was developing one from my fall. The staff was incredibly nice but did not listen to me at all when I was crying and shaking from droperidol. It was one of the worst experiences of my entire life being on that drug. I felt like I wanted to crawl out of my skin and get out of there. Awful awful awful. I told the doctor and he told me "oh this only happens to about 5% of my other patients" I should have been given an antidote. I went home and couldn't sleep a wince the entire night I was so shaky and panicky. Please please please be more cautious and considerate when giving that medication. It was terrifying. I had a reaction to this medication and the ER doctor did not address my reaction and discharged me anyway. | ABMC ED | Aurora BayCare Medical Center | William | Wagner | Emergency | 1,689,681,402 | Emergency Medicine | Female | ENGLISH | WHITE | Manitowoc | Emergency Department + Magnet 1 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | The emergency room was packed. There was a black man with his hands in his groin area, scratching and scratching. He asked me for some money to buy something from the vending machine. I gave him a couple of bucks. He stopped scratching for a little while. Then he started again. I looked him straight in the eye and told him "stop that!" and he said "yes ma'am". He said "I'm itching". Then he started scratching his ankles, legs & arms. He looked like a homeless man; his clothes & hair were dirty & matted. Then another guy that didn't stop coughing. He was wearing a mask, but hacked the whole time he was there. No one wanted to sit close to him. Anyway my heart went out to both of them. I believe there should be sections in the ER, to put those coughing and really dirty, separate (like you have for the wheelchair section). I didn't see anyone spraying or cleaning the chairs as the people left, especially the hand grips. I have to give a big 'thank you' to the nursing staff, especially the triage nurse that worked with my special needs son, the phlebotomist that drew his blood and the Hispanic medical assistant that took his vitals. They were so courteous and showed genuine concern for my Son and situation. The ER nurse (Harry) was great and so were the 2 ER doctors that attended my Son. When we left the Admitting Staff all said goodbye to us and wished my Son well...that was touching. I believe when Special Needs children & Adults go the ER, because they don't understand why they are there, especially the Autistic individuals who are anxious, crying, and have no patience, they should be given special consideration when waiting to be seen by a doctor in the ER. Thank you for the opportunity to voice my opinions and concerns. | CMC ED | Advocate Christ Medical Center | Michael | Marynowski | Emergency | 1,693,257,211 | Emergency Medicine | Male | ENGLISH | WHITE | Chicago | Emergency Department + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | On the shot that they gave me was only half the amount that they gave me last year. For that sad I still have 50% of the pain. If I would have known that I would have asked him for the full shot. So now I may have to go back to the doctor again. Just to ease the pain and swelling, | DPC Family Practice | Aurora Medical Group | Alec | Wilhelmi | Medical Practice | 1,687,864,202 | Family Medicine - Sports Medicine | Female | ENGLISH | WHITE | Green Bay | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | He is always and I mean always a compassionate and extremely knowledgeable doctor. Probably the best doctor I've ever had and recommend him always when someone asks if I know a good doctor. This last visit is much too hard to explain by text but I understand why he was like he was this past visit. I believe it was first time he didn't believe in what I was trying to say. I saw some notes I probably shouldn't have seen, I'm guessing by mistake, since it's now disappeared from LivWell notes. I'm also trying to track down a triage nurse that talked with Laura because I wanted to personally thank her for some of the things she said. I need to find her and have called a couple times hoping someone knew. I actually called your risk management team and left a message but haven't received a call back yet. It's more than complicated what went down but I'd be more than happy to talk with a higher up who is in charge. It's like the game people play when you whisper something in someone's ear and pass it along and the last person says something completely different. In closing I just want to clarify Dr Smiltneek is great and I like him a lot and understand why he thought the way he did. I mean if you read all the phone conversations and follow the trail leading up to my emergency visit it's absolutely crazy how some things got completely twisted. Between triage, pain mgmt, Drs Rns and a guy from Chicago that talked with me earlier for 40 minutes at least. That's when things got twisted but the guy was a good communicator and sounded very compassionate. I guess that's why I trusted him to maybe gets things done. Unfortunately it made things worse. I had no idea that is how you guys communicated and originally thought he was part of Dr Smiltneeks team. I later found out when I looked up some past tests and accidentally got into notes and phone conversations. I hope to god Dr keeps his recordings for awhile because I would love to play it back because the one thing he supposedly said was I drink 3X a week to someone on Dr Fidelis team which led to this unfortunate nightmare and huge misunderstanding That may have been true when I first established client Dr relationship. However I'm ? sure we have never ever talked about alcohol. I am probably the most moderate drinker there is besides people that don't drink at all. I realized once I had long Covid even a beer would make me feel woozy and would feel like I was hung over for days. I see other LC patients experience that quite often as well. Sorry for the long message I just can't help myself. Hopefully I can clear my name because seriously this stuff would be comical if I wasn't so upset on how it went down and what your team thinks of me now. Seriously though at least I know now, why, thanks to those notes. Also I hope you keep recordings of phone conversations as well, so you also can see how everything got twisted all of the sudden. I believe Aurora turned against me and think I'm a patient trying to scam the system. Which is furthest thing from the truth and ? has never been my style. I've always tried to be honest and trustworthy with Dr Smiltneek because his relationship is crucial to my health. Thanks for letting me vent a little, but it just happened Friday and I'm still not over what took place and also worried how Drs and Rns view me. I have a major issue going on still from mid December ER visit until this day. I'm afraid no one knows for sure what I have going on with this mass they now say is just a hematoma and it's shrinking. Well that was written in a way Drs and my surgeon would probably think as well. I'm not as confident as they seem to be but hopefully I'll find out soon enough. My colonoscopy isn't for another 4 weeks which will make it 2.5 months since the day they said I needed emergency surgery. Thank you and take care. | OSC Family Practice | Aurora Medical Group | Eric | Smiltneek | Medical Practice | 1,701,334,849 | Internal Medicine - Addiction Medicine | Male | ENGLISH | WHITE | Winneconne | Medical Practice | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I was given the WRONG location in making my appointment. I was told to come to Trinity when I needed to go to Christ. It was a real inconvenience because I have a broken foot and it was hard to get from one place to another. | TRI CT SCAN | Advocate Trinity Hospital | Summer | Ellefson | Outpatient Services | 1,680,110,993 | Student in an Organized Health Care Education/Training Program | Female | ENGLISH | BLACK | Chicago | Outpatient Testing + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I think the service was very well. I mean, I'm up to date. They was on their job. I mean, they took care of me because I was really sick. It was a blessing to me because I could have died. And I I lost my records, what all was done to me. If y'all can send them to me, I'm at 1556. I'm at 1556 South East North. | CMC ED | Advocate Christ Medical Center | Natalia | Szaflarski | Emergency | 1,684,302,750 | Internal Medicine | Male | ENGLISH | BLACK | Cedar Rapids | Emergency Department + Magnet 2 | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I thought the Dr couldn't wait to get out of the room . Listened to my lungs for two breaths. Said it was viral she thought but gave me antibiotics if I didn't improve in 3 days. Gave a pill for my cough. Meanwhile I haven't stopped coughing up phlegm or coughing for the past 3 days. No talk about what I may have, what I could expect, whether she is seeing it in others. | Kenosha WI AKW | Aurora Medical Group | Priti | Patel | Urgent Care | 1,687,022,909 | Family Medicine | Male | ENGLISH | WHITE | Kenosha | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | We don't see a reg doctor,why??,the examination was very brief no test were administerd,almost like a guess as to what was wrong with you,(if you don't feel better in a couple of days go see your reg doctor) no kidding,should of did that to start with | Burlington WI BWI | Aurora Medical Group | Shelley | Flasch | Urgent Care | 1,686,027,968 | Nurse Practitioner | Female | ENGLISH | WHITE | Burlington | Urgent Care | What else would you like to say about your experience? |
advocate aurora health | 11,146 | I asked for medication for my pain and was told could not have it without getting strep tested. I went through different means and was able to obtain medication. I feel frustrated that my own primary care doctors are not able to give me the medication I need to relieve my pain and I had to go somewhere else for it. | Quick Care Video Visit | AAH Quick Care Virtual Health | null | null | Telemedicine | 1,695,275,570 | null | Female | ENGLISH | WHITE | Elgin | Quick Care TeleHealth | What else would you like to say about your experience? |
advocate aurora health | 11,146 | Can't say enough about Dr. Manta and her staff. I've had an extremely difficult past 6 months both emotionally thru the death of my husband, and physically with so many sudden, new, including life-threatening issues showing up, that needed testing and/or treatment. I honestly don't know what I would have done without her care, and her caring approach to my issues. She's been a rock in my life that I never knew, nor had even imagined I would have needed. Without her, I'm not sure how I would have survived everything at once without falling apart. And I've always been the person supporting others and never been one to really need help myself. But this year was a true test of my resilience and resolve. Neither of which would have come out as well, thus far, without Dr. Manta. | Park Ridge Nesset 1775 Ballard Geriatrics | Advocate Medical Group | Cristina | Manta | Medical Practice | 1,692,908,050 | Internal Medicine | Female | ENGLISH | WHITE | Park Ridge | Medical Practice | What else would you like to say about your experience? |
Subsets and Splits