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Generate a Resume for a Accountant Job

ACCOUNTANT Summary Degreed accountant with more than 10 years of diversified accounting experience seeking accounting position at a well established company in Houston Highlights Team oriented Detail oriented Deadlines focused Excellent communication and presentation skills Quick learner Strong management skills Good analytical skills Ability of managing multi tasks Technical Skills Accounting Software PeopleSoft QuickBooks Tax Software Drake Ultra Tax TurboTax Operating Systems XP Windows Professional Windows 7 Windows 8 Microsoft Office Word Advanced MS Excel skills MS Access PowerPoint Outlook PDF Adobe Reader Adobe Acrobat X Experience 04 2012 to 06 2014 Accountant Company Name City State Prepare federal tax returns for individuals and small businesses Perform bookkeeping and prepare financial statements for small businesses Perform special projects short term assignments such as accountant at MCT Sheet Metal Inc 10 2011 to 04 2012 Tax Accountant Company Name City State Contributed to the overall production and enhanced the efficiency of the corporate tax services by exceeding production goals Answered clients queries regarding their tax filing status Resolved clients tax filing problems Prepared simple and complex tax returns for individuals and for small businesses Prepared and reviewed financial statements needed to prepare tax returns 01 2007 to 08 2011 Accounting Manager Company Name City State Established new strategies to maximize profitability Played an overwhelming role in the developing and restructuring of the entire accounting department Improved the efficiency of the entire accounting department by 40 Reduced accounts receivable turnover by 50 Prepared general ledger journal entries on QuickBooks Processed weekly and monthly invoices for accounts receivable Prepared bank reconciliations and periodic financial statements 12 2005 to 12 2006 Tax Accountant Company Name City State Played a vital role in the growth of the company by introducing new clients and maintaining good relationship with existing ones Prepared individual and business tax returns Assisted in preparing corporate tax returns Prepared quarterly and annually payroll reports 940s 941s and state sales taxes Reconciled monthly bank statements and prepared detailed financial statements Handled customer queries over the phone and through emails Education 2005 Bachelor s degree accounting University of Houston City State accounting Cum Laude Graduating With Honors Skills accounting accountant Accounting Software accounts receivable Adobe Acrobat Adobe analytical skills bank reconciliations bookkeeping Excellent communication clients Detail oriented filing financial statements prepare financial statements general ledger management skills managing MS Access MCT MS Excel Microsoft Office Outlook PowerPoint Windows 7 Windows 8 Windows Word Operating Systems payroll PDF PeopleSoft presentation skills Quick learner QuickBooks sales Tax taxes prepare tax tax returns phone

Generate a Resume for a Accountant Job

ACCOUNTANT II Professional Summary Multi faceted Financial Professional with solid and progressive experience in all facets of accounting and financial management Skills Accounting and Financial Reporting Experience in Cash Flow Management and Financial Statement Analysis Experience in Account Reconciliations Accruals GL Activity Month End Close AR AP and Billing Progressive experience in Budget Management SEC GAAP Compliances Excellent communication skills Superb analytical and problem solving skills Ability to work independently as well as within Team Settings Physically fit to work extra hours with superb schedule flexibility Powerful negotiator Ability to multitask and meet aggressive deadlines Budgeting and finance Extremely organized Self motivated Conflict resolution Strong verbal communication Strong knowledge and familiarity with Microsoft Excel Word PowerPoint Outlook Perfect knowledge of Accounting software like Lawson Mas 90 QuickBooks Pro PeopleSoft Axiom Bloomberg Terminal Nvision and Imaging Ability to learn new software programs Work History 11 2014 to 10 2016 Accountant II Company Name City State Performed month end General Ledger close and prepared manual journal entries Prepared balance sheet accounts reconciliation and roll forward schedules Researched and resolved reconciling items in a timely manner and informed management of any issues Prepared weekly reconciliation with supporting schedules of the fixed asset registers to the relevant accounting records and resolved unclear items Organized and maintained fixed asset register Prepared monthly provider tax payments Reviewed analyzed and approved invoices to determine capital fixed asset versus expense and process CPAR invoices on a timely basis Performed monthly accruals schedules Prepared depreciation calculation for all fixed assets Reviewed for adherence to capitalization policy and researched and resolved any related issues Ensured calculated and updated useful lives of all fixed assets are in accordance with company policy Performed monthly fixed assets retirement disposal obligations Generated monthly depreciation of capital expenditures Supported other departments Account Payable Purchasing to research and resolve accounting issues Assisted with internal and external audit activities Worked directly with departments clients management to achieve result Assisted various business groups with document organization and dissemination during acquisitions Developed new process for employee evaluation which resulted in marked performance improvements Supported Chief Operating Officer with daily operational functions 11 2013 to 12 2013 Senior Accountant TEMP Company Name City State Assisted in the on going development of current accounting and reporting functions Prepared consolidated monthly financial statements of various entities Led efforts in company s monthly depreciable items reports Played a major role in catching up with preparation of Vice President s expense report Compiled audit documentation Monitored and documented daily bank transactions Supported to develop capital estimation report on company s current building project 02 2012 to 11 2013 Accountant TEMP Company Name City State Maintained responsibility for accounting and financial management associated with general ledger activity cash flow management and financial reporting Developed accurate and reliable financial statements that aided in business decision making Charged with account analysis reports involving bank accounts reconciliation journal entry preparation month end close and preparation of monthly accruals Played a key role in preparing monthly quarterly and annual reporting packages closing procedures for multiple entries Prepared inter company accounts reconciliations Researched and eliminated financial discrepancies in a timely manner Assisted in compiling of audit documentation Supported to develop YTD P L budget and actual reports including variance analysis activities Performed full range of financial analysis projects 12 2011 to 02 2012 Staff Accountant TEMP Company Name City State Charged with handling general ledger reviews bank reconciliations and month end close Participated in balance sheet reconciliation Verified daily bank transaction reports while ensuring the financial integrity of data Performed journal entry adjustments and accruals Assisted with the field audits preparation of audit schedules and work papers accounts payable and accounts receivable Spearheaded the development of ad hoc reports as needed 08 2010 to 12 2011 Junior Accountant TEMP Company Name City State Heavily performed billing duties Led efforts to track all cash flows Played a key role in streamlining billing expenses and introducing process improvements Championed efforts to reduce outstanding accounts receivable while managing collections efforts Investigated and resolved billing discrepancies Performed and tracked chargebacks Pioneered the implementation of new invoicing sales code and delivery methods Ensured billings were accurately processed within specified deadlines Researched and reconciled customer accounts 09 2009 to 07 2010 Equity Research Analyst TEMP Company Name City State Eliminated financial statement discrepancies by making sure items were accurately entered and balanced Updated the balance sheet income statement and cash flow statement which included pension plans leases contractual obligations and debt Identified and analyzed all basic accounting related issues and determined proper methods of resolution exceeding the daily targets Prepared fundamental analysis on U S and European company s 10 Q and 10 K that was filed with SEC 06 2009 to 09 2009 Bookkeeper TEMP Company Name City State Performed accounting and finance duties associated with accounts receivable and accounts payable Prepared financial reports that detailed the financial position of the company Processed weekly payroll for over 20 employees Worked with sales tax states payroll taxes and federal payroll taxes payments Handled human resources queries as well as processed new hires 04 2008 to 05 2009 Operation Budget INTERN Company Name City State Prepared weekly analytical Pay Hour report for over 10 000 Bus Operator and Bus Maintenance employees Set up variances between budget and actual retrieved from Hyperion for budget modifications decided by management Analyzed and prepared special report Prepared Audit Travel Expenses Report Assisted Supervisors with ad hoe reporting Affiliations New York State Society of Certified Public Accountants NYSSCPA National Association of Black Accountants NABA CSI International Students Association ABBY BELLO Education 2012 Master of Business Administration UNIVERSITY OF PHOENIX City State 2009 Bachelor of Science Accounting Finance Economics CITY UNIVERSITY OF NEW YORK City State Accounting Finance Economics Skills Account Reconciliations Accounting basic accounting Accounting software accounts payable accounts receivable Accruals ad AP AR balance sheet bank reconciliations Billing billings Bloomberg Budget Management budget capital expenditures Cash Flow cash flow statement closing Excellent communication decision making delivery documentation finance financial financial analysis financial management financial reports Financial Reporting financial statements Financial Statement Analysis fixed asset register fixed assets General Ledger GL human resources Hyperion Imaging invoicing Lawson managing Mas 90 Microsoft Excel Outlook PowerPoint Word Month End Close payroll PeopleSoft problem solving skills Purchasing QuickBooks Pro reconciling reporting research sales tax taxes variance analysis

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ACCOUNTANT III Summary Energetic mother of 4 with 10 years experience in high level support roles I am organized professional and detail oriented as well as a dedicated and focused individual who excels at prioritizing completing multiple tasks simultaneously and following through to achieve project goals in a timely manner Effective analytical approach to identifying and solving complex problems Self motivated with a strong work ethic with extensive bookkeeping accounting and clerical knowledge Experienced in A P processes managing vendor relations and great problem resolution capabilities Highlights Strong organizational skills Sharp problem solver Courteous demeanor Energetic work attitude Meticulous attention to detail Results oriented Self directed Time management Education Computer Science Mountain State University City State USA GED Ravenswood Annex City State USA Business Education Business Garnet Career Center City State USA Microsoft Office Specialist Word Microsoft Office Specialist Excel Perfect Attendance A Honor Roll B Honor Roll General Studies Ravenswood High School City State USA Accomplishments Customer Service Assisted directed all associate staff at WV Department of Education concerning Vendor Registration to ensure that all information needed was completed properly and in accordance with state laws Customer Service Accountability Helped create an on line reservation system for theWV Department of Education fleet state owned cars to ensure information such as user mileage maintenance and other pertinent information was compiled into a database for other state agencies to use for accountability purposes Previous to this the process was face to face phone or email requests Research Investigated any necessary information for proper billing concerning large bills after meetings occurred It would entail using several sources such as meeting registration check in lodging bill and personal knowledge of meeting specifics to ensure that we were paying a true correct bill Multitasking Demonstrated proficiencies in face to face telephone e mail fax and front desk reception within a high volume environment Administration Performed administration tasks such as filing developing spreadsheets faxing reports emailing copying and scanning documents for inter departmental use 1 Successfully planned and executed meetings lunches and special events for groups of 10 1500 attendees 2 Promoted to Accountant III after showing my hard work determination and ability Certifications Microsoft Office Specialist Word Microsoft Office Specialist Excel Certificate of Accomplishment Typing Institute of America Skills Microsoft Office Advanced knowledge and skill Typing speed of 62 wpm with 97 accuracy Professional Experience 11 2009 to 10 2010 Accountant III Company Name City State Division of Student Services Internal Operations 1900 Kanawha Boulevard East Building 6 Room 204 Charleston WV 25305 0330 304 558 2686P 304 558 2790F Phil Uy Assistant Director Fiscal Office Extension 53411 Verified that information in the FIMS computer system was up to date and accurate Organized billing and invoice data and prepared accounts receivable Paid invoices once making sure the information was correct and complete Identified and resolved system and account issues Checked online car reservation system and made sure educator received the state car binder 11 2009 to 10 2010 Secretary II Company Name City State Division of Student Support Services Child Nutrition 1900 Kanawha Boulevard East Building 6 Room 248 Charleston WV 25305 0330 304 558 2708P 304 558 1149F Richard Goff Executive Director I worked in the Office of Child Nutrition and was assigned to work for 4 coordinators Gloria Cunningham Gus Nelson Lynn Nehoda Bekki Leigh as well as assisting others in the office as needed Made travel arrangements Drafted meeting agendas supplied advance materials and executed follow up for meetings and conferences Responded to telephone and in person requests for information 02 2005 to 11 2007 Secretary II Company Name City State Division of Teaching and Learning Special Programs Reading First 1900 K anawha Boulevard East Building 6 Room 304 Charleston WV 25305 0330 304 558 2696P 304 558 3741F Jacqueline Veres Secretary III A I worked for the Reading First program assisting 3 coordinators on a daily basis to ensure that they had the necessary tools to teach educators complete school assessments regular routine office tasks to fulfill the federal RF grant requirements and anything in between Daily office needs such as answering the phones routing calls taking messages corresponding via emails filing out travel reimbursement forms Planned and executed meeting for the Reading First Program This entailed Mail out letter inviting educators thruought the state of WV Make a database to keep up with individual attendees for room reservation purposes and name tags Assist in making the packets binder folders with information for the attendees Set up a block of room at various local hotels for participants which required me to make a contract with the hotels Search for a meeting location that was able to meet all needs of the meeting such as enough room for the amount of attendees the right equipment for the type of meeting it was the amount of rooms needed for the attendees ect A contract would then be made and i would work with the hotel to ensure that every thing necessary for the meeting was taken care of from room setup such as sound audio needs to the number of tables chairs to the type of food that was to be served

Generate a Resume for a Accountant Job

ACCOUNTANT Summary To obtain a challenging and rewarding accounting position that will permit the use of my skills knowledge and education to maximize my full potential while developing additional knowledge and abilities Highlights SAP AS400 CAMS Microsoft Office Suite Experience 01 2013 to 03 2014 Accountant Company Name City State Approved and set up new capital jobs into JDE Entering all new assets into JDE and CAMS upon completion of job Keeping track of spending to ensure budget compliance Maintaining files for CIP and ensured proper documentation once job was completed 2 Finance Tag Working with admin managers to remain within budget relating to expenses Acting as a go to person when questions and concerns arise Conducting monthly one on one meetings with admin managers and communicated any new policies that were to be implemented 3 Purchasing Cards Conducted monthly audits of VISA purchasing cards Ensured compliance with established company policies Making use tax entries when necessary on outside purchases 4 Other Various Duties Entered monthly journal entries and accruals Reconciled assigned balance sheets and collect document all balance sheets for LLC Cargill Inc and GP Completed government reporting compliance forms 06 2012 to 12 2012 Campus Accountant Company Name City State 1 Managing Student Accounts Processed various forms of students payments including self payments financial aid military benefits and loans Monitoring the aged trial balance and sending out statements regarding past due accounts Working with students on managing their tuition balances and counseling regarding repayment options Charging correct tuition and other fees on student accounts and communicating with students about current balances on accounts 2 Inventory Control Ordering books uniforms and tool kits for each new phase start Passing out all required material and maintaining accurate inventory using the just in time inventory method Requesting all instructor materials as needed Responsible with setting up new accounts and inventory for new automotive program 3 Accounts Payable Coding invoices received by the campus Processing all manual check requests Creating all purchase orders for any new orders 4 Various Other Accounting Duties Scheduling routine services Depositing monies in the company bank account Performing end of month duties 12 2010 to 05 2012 Staff Accountant Company Name City State Sales and Use Tax KS MO and OK Developed and implemented a new strategy in collecting reporting monthly taxes Trained associates on new tax procedures Maintained responsibility for any necessary amended returns Worked closely with auditors during sales tax audits Monitored invoices and work orders to ensure proper codes are used Accrued tax liability for use tax Closed tax accounts for end of month year 2 Fixed Assets Maintained responsibility for the rental side of the company including journal entries inter company transactions depreciation estimates warranties and all related reconciliations Worked closely with the accountants of the other entities to ensure that inventory control is properly practiced and implemented Closed fixed asset account for end of month year 10 2008 to 11 2010 Senior Finance Associate Company Name City State Invoice Processing Processed invoices for vendors as assigned Worked month statements from vendors Assisted with foreign vendors and helped monitor the changing currency rates Monitored checks that were outstanding and followed up with the proper vendor 2 Warranties and Returns Ensured that all warranties and returns were properly processed Including matching the costs of repairs compared to what was authorized with the company making any adjusting entries and reconciling accounts 3 Assisted with new AP policy for payments Played an important role converting vendors to an ACH payment option in place of traditional paper checks Provided assistance to vendors who needed help navigating the new payment procedures Provided feedback to my supervisors and worked closely with them to make improvements to the new policy 06 2006 to 09 2008 Staff Accountant Company Name City State 1 Oversaw all aspects of accounting for 21 Beauty First retail salons Monitored inventory control procedures and tracked any material variances Worked with store associates during yearly audits and ensured accounts were reconciled Monitored open purchases orders and provided feedback on any known issues Trained new accounting assistants on the proper way to monitor their assigned stores Reconciled cost of goods at the end of each month Closed accounts for end of month year 2 Bank Reconciliations Monitored deposits and verified to bank accounts Ensured credit cards balanced and processed any related fees Assisted in developing a new spreadsheet to track bank deposits Reconciled bank accounts for month year end 3 Sales Tax Calculated sales tax for all markets and issued payment Monitored product that was used in the salon and accrued use tax as necessary Reconciled tax accounts for the accounting manager at the end of the month year Education 1 2009 BBA Accounting Friends University City State USA GPA GPA 3 5 Accounting GPA 3 5 Business Administration Baker University City State USA GPA GPA 3 63 Business Administration GPA 3 63 Skills Accounting Accounts Payable accruals AP AS400 automotive trial balance balance sheets Bank Reconciliations benefits budget counseling credit documentation Finance financial Fixed Assets forms government instructor inventory inventory control Inventory Control JDE Managing materials meetings Microsoft Office Suite policies Coding Purchasing reconciling repairs reporting retail Sales SAP Scheduling spreadsheet strategy Tax taxes year end

Generate a Resume for a Accountant Job

LEAD ACCOUNTANT Highlights QuickBooks Peachtree In house Accounting Systems and Financial Reporting MAS 90 FAR WAWF Great Plains Integration Manager FRx reporting Hyperion Workspace Planning Enterprise Essbase Schedules and Reports Crystal Reports MS Office with strong Excel skill Financial Accounting Database Management Budget Administration Performance Reporting Tax Preparation and Compliance Forecasting Trend Analysis Strategic Planning Cash Flow Analysis Variance Analysis Sarbanes Oxley Research and Compliance Experience Lead Accountant November 2011 to Current Company Name City State Experience in various areas including but not limited to operating budgets financial analysis planning financial statements and reporting accounting policies and procedure cash flow taxes auditing and business process improvements Manage various areas in financial accounting budgeting and financial analysis Execute qualitative and quantitative analysis techniques to minimize risks and liabilities Develop and implement system processes to achieve financial discipline and improve the overall efficiency of the organization Provide strong analytical skills good relationship management and negotiation skills in liaising with various large corporate entities financial institutions and various regulatory authorities Monitor and manage daily processes for multiple complex revenues streams Review contracts for new pricing schedules while researching and implementing new accounts into the accounting systems Provide subject matter expertise in analyzing revenue trends and apply corrective measures to risk findings Maintain ongoing communication with key stakeholders to include accounts operations managers and new markets support teams for emerging accounting issues and recommend corrective actions Test internal controls for compliance in preventing fraud and improving accounting processes while meeting full compliance with GAAP Federal and State law Stay abreast of relevant new market events and new product in the pipeline Track daily activity of the firm s new contracts and provide recommendations on financial related issues Maintain the accuracy and completeness of all deferred revenues and enforce timely revenue recognition Lead and develop methods and implement revenue test models for complex billing structures Perform trends analysis on revenues using quantitative methodology and forecast future contingencies Maintain the new revenue backlog inventories and periodically testing for appropriateness against new pricing conditions as well as accounting policy determinations Identify risky accounts in default and communicate to account managers for corrective actions Prepare various ad hoc reports upon request by senior management requiring knowledge of general ledger and supporting sub ledger details Lead support and assist the external financial audit process Prepare and maintain various incentive payment schedules for the prescriber program Lead and support the billing automation effort while streamlining the monthly billing process for more prompt accurate and timely billing of our customers Improve cash flows by meeting targeted projections Senior Accountant September 2006 to October 2011 Company Name City State Compiled and analyzed financial data used in the preparation of corporate financial statements Provided support to business operations through analysis of key performance indicators and trends Maintained and supervised the various systems of internal controls over financial reporting while assessing and remediating deficiencies discovered through periodic testing making easier to reconcile accounts Collaborated compiled and prepared budgets and forecast operational activities Maintained general ledger and sub ledger accounts by posting and documenting financial journal entries Managed and maintained corporate closing schedules for periodic financial reporting Monitored and maintained fixed assets and depreciation schedules on ongoing basis Filed property taxes with county and ensured compliance of corporate sales taxes with Federal and State Lead team in the preparation and coordination of the financial audit process Reconciled bank statements and procured recommendations for all bank irregularities issues with key stake holders Staff Accountant March 2006 to August 2006 Company Name City State Performed monthly closing cycle responsible for preparing analyzing reconciling and correcting financial statements and management reports for the homebuilding divisions Acted as the primary contact for operations personnel for any accounting related matters Maintained the company s systems of internal controls over financial reporting Posted financial statement entries including reconciling and documented P L re classification entries Verified preliminary sales report and composed final corporate reporting Reviewed and reconciled inventory status and posted reconciling entries Prepared and corrected preliminary escrow analysis including extensive analysis of escrow account allocation entries Performed analysis of direct profits Reviewed and created roll forward reports of builder s reserve runs summary Reconciled builder proceeds with mortgage proceeds Researched accounting procedures policy and statures including Sarbanes Oxley SEC compliance IRS state and local tax laws Education BS Accounting Business Administration 2005 University of Maryland University College City State Accounting Business Administration CPA Candidate Skills accounting Accounting Systems ad analytical skills auditing automation billing budgeting budgets Budget business operations business process Cash Flow cash flow closing contracts CPA Crystal Reports Database Management Essbase senior management financial Financial Accounting financial analysis financial analysis planning Financial Reporting financial statements fixed assets Forecasting general ledger Great Plains Hyperion inventory ledger law market MAS 90 Excel MS Office negotiation Enterprise Peachtree personnel policies pricing processes quantitative analysis QuickBooks reconciling relationship management reporting researching Research sales Sarbanes Oxley Strategic Planning Tax Preparation tax taxes Trend

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CORPORATE ACCOUNTANT Summary I am a highly motivated hardworking College Graduate with hands on experiences in daily accounting practices looking to obtain a position with a company where I can utilize my analytical abilities and professional skills acquired through academic preparation and work experience I am an accounting professional recognized for my self starting abilities and skilled in regulatory reporting accounting operations and tax accounting I am matriculate results oriented and solution focused individual with great motivational and leadership qualities that work extremely well under pressure in a team setting as well as on my own Areas of personal strengths include but are not limited to Highlights Organizational Skills Communication Skills Time Mgmt Skills Great Motivator Analytical Abilities Reliable Delegation of Duties Multitasking Abilities Work Ethics Problem Solver Prioritizing Ability Self Starter Punctual SAP Microsoft Great Plains QuickBooks Microsoft Outlook Familiarity Microsoft Access Knowledge Analytical reasoning Financial statement analysis Strength in regulatory reporting Compliance testing knowledge Understands foreign tax reporting Budget forecasting expertise Account reconciliation expert Complex problem solving Strong organizational skills SEC and call reporting proficiency General ledger accounting Superior research skills Flexible team player Advanced computer proficiency In depth familiarity with Microsoft Excel Microsoft Word Proficiency Microsoft Power Point Microsoft Publisher Knowledge Experience Company Name City State Corporate Accountant 04 2013 Prepare accurate and timely financial statements and supporting financial information Prepare daily journal entries and general ledger account reconciliations Prepare and analyze monthly quarterly annual financial statements and management reports accurately and in a timely manner Record and maintain fixed asset purchases and applicable depreciation and amortization schedules Prepare variance analysis to budget and forecast Support in compilation of annual and periodic budget information Prepare and maintain in good standings and according to GAAP standards various marketing schedules in various currencies Review code and process employee expense report in multiple countries and currencies Assist in meeting Tax Compliance including Annual Corporate Tax Filings and Regulatory Local and International Certifications Prepare and reconcile monthly Goods and Services entries Reconcile all corporate banking transactions Complete monthly cash flow analysis Perform daily routines and month end procedures Respond to various queries and requests from external internal auditors Ensure GAAP are being applied appropriately Prepare timely and accurate Net Assets Values yields distributions and other fund accounting outputs for subsequent review Prepare intercompany netting off set warrants for the affiliate companies Record accurately and in accordance of the department policies and procedures such accounting records as securities positions corporate actions related and journal entries Reconcile various accounts or review reconciliations prepared by others and promptly researching and correct any variances Identify exceptions and problems affecting accounting records and prices efficiently communicating same to management and actively assisting in their proper resolutions Assist as assigned in preparing audit schedules compliance reports N SARs tax returns financial statements or other reports Write detailed reports periodically to management on company activities and other related issues Research as assigned certain assets in fund portfolios for the purpose of ensuring proper accounting treatment such as the nature of the distributions original issue discounts and international valuations and compliance with SEC tax and prospectus restrictions and limitations Institutional accountings processes also include preparing reconciling and distributing entity reports to from marketing separate custodians and investment management Company Name City State Accountant 05 2011 Responsible for the preparation of financial statements for owners review company partners and investors as well as outside auditors Perform monthly analysis of general ledger account activity record journal entries and accruals calculate variances to forecast future trends in the market perform reconciliation of various accounts fixed asset administration and depreciation expense allocation record various employee benefit accounting Supervision of accounts payable process and accounts receivable billing process Payroll input and reviews to outside payroll vendor Provide tax compliance support as needed for various government and state reporting agencies CAT and Sales and Use Tax Maintenance of various spreadsheets to support financial transactions and analysis and verification of various business related expenses Bank and credit cards reconciliations and various treasury functions including bank liaison and cash flow management between various bank accounts Employee reimbursements and allocations Assist in preparation of audit papers for year end audits with outside auditors Participate in the annual budget preparation for the Company and interim forecasting Respond to internal employee and external customer requests as appropriate Assist in executing company policies and compliance procedures Other accounting duties or supervision of duties as assigned Company Name City State Senior Accountant 07 2012 to 04 2013 Record daily field reports and timesheets data and compare job cost budget to actuals Prepare quotes proposals estimates and comparisons of cost due to material differences prepare monthly billings based on percentage completed invoice preparation post payments prepare submit time and material invoices make billing collection calls manage accounts receivable aging track billings report projected weekly cash receipts report status on overdue accounts track and replenish inventory obtain management signatures on progress lien wavers and submit them to customers resolve account discrepancies prepare bank deposits manage retention billing and follow up Process invoices for payment match invoices to POs and packing slips research reconcile information to resolve variances enter approved payables prepare run and match checks sort and file paid invoices reconcile purchase card transactions and reimbursements on expense reports manage reimbursements and pay in accordance to the company s policies prepare manual checks as needed monitor and reconcile monthly statements maintain vendor records prepare and process tax payments make 401 k insurance and various employee benefit deposits online on a weekly basis Process weekly payroll for both office and field employees including payroll data gathering verification and input based on time sheets daily field reports GPS trackers payroll deduction authorizations field travel authorizations related records manage garnishment deductions and payments ensure payment of prevailing wage rates maintain records debit pay for miscellaneous payments and expenses review computed wages make corrections and ensure accuracy of payroll prepare and issue checks make direct deposits upload SafePay files to the bank report payroll to contractors as required per individual contracts record changes affecting net wages like exemptions insurance coverage 401 k and loan payments for individual employees to update master records Make miscellaneous accounting software entries input adjusting journal entries prepare monthly sales tax and deposit reports record track reconcile material inventories prepare month end and assist in year end closing process as needed assist with special projects analyze accounts receivable as needed and provide support for ongoing operations as requested Company Name City State Accounts Payable Controller 08 2010 to 07 2012 Responsible for overseeing the accounts payable department and ultimately responsible for the efficiency accuracy and payment off all companies invoices in a timely fashion and in according to company policies Main duties were but not limited to ensuring the smooth running of the Accounts Payable department obtainment of approvals transaction coding and recording in accounting system various payments processing through checks EFTs and or wires Various accounts reconciliations and monitoring of those on monthly basis ensure that Accounts Payable team members are replying to all queries in a timely manner and that all queries are resolved correctly and efficiently weekly performance of detailed analysis on accounts by vendors entities and types of payment performance of the month end closing process and reconciliation on the ledgers In the course of daily operations the maintenance of excellent working relationship with external suppliers contractors store managers regional managers and board directors Provide day to day support to various departments such as General Ledger Taxation Compliance Legal and Regulatory Department Prepare yearly reports for senior management s review motivate and lead the team innovate and develop processes and efficiencies for the education of newer team members as well as for the guidance of longer term team members performance management of staff and monthly and yearly appraisals Education MBA Masters of Business Administration Ashworth College City State US Summa Cum Laude Bachelor of Science Business Management Penn Foster College City State US Summa Cum Laude Listed on The Dean s List of Top 20 Highest Scored Students of All Times Associate of Science Accounting Penn Foster College City State US Accomplishments Accounting Skills Operated computers programmed with accounting software to record store and analyze information Formally recognized for excellence achieved in financial analysis budgeting and forecasting General Ledger Skills Maintained accurate accounts including cash inventory prepaid fixed assets accounts payable accrued expenses and line of credit transactions Accounting Reviews Conducted detailed technical and analytical review of federal state corporate partnership and S corporation tax returns FAS 109 provisions and quarterly estimates prepared by associates Skills Account Management Account Reconciliations Account Analysis Accruals Audit Billing Budgeting Budget Preparation Cash Flows Monthly Closings Invoice Coding Contract Execution Corporate Tax Processing Cost Reporting Daily Accounting Expense Report Review and Coding Financial Statements Preparation Fixed Asset Forecasting Fund Accounting GAAP intimate familiarity General Ledger Accounting Income Tax Preparation Inventory Invoicing Cost Reporting Journal Entries Liaise between Departments Monthly Sales Analysis Payables Recognition Payments Processing Payroll Processing and Allocation Performance Management Point of Sale Analysis Post Payments Process Invoices Revenue Recognition and Recording Sales Recognition and Recording Sales Tax Calculation and Filing Tax Compliance Tax Returns Variance Analysis

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ACCOUNTANT HELPER Summary Seeking a position as an accountant utilizing knowledge of general accounting procedures in order to assist the office with its periodic accounting processes Highlights Microsoft Office Excel Word PowerPoint Advanced problem solving abilities Critical thinking Decisive Excellent mathematical skills Budgeting Accomplishments Payroll Assistance Assisted with payroll preparation and entered data into cumulative payroll document Research Investigated and analyzed client complaints to identify and resolve issues Scheduling Facilitated onboarding of new employees by scheduling training answering questions and processing paperwork Experience Accountant helper May 2014 to July 2014 Company Name City State Assisted the Accounting Clerk in accounting tasks entered A P and A R processed payments organized client billing folders procedure documentation Performed general office duties filing scanning mail processing and data entry Assisted Accounting Manager with different assignments Reconciled bank statements and ledger accounts Assisted with daily cash balancing Major Strengths Good knowledge of coordinating monitoring and participating in monthly accounting procedures Strong know how of organizing the preparation of periodic financial reports In depth knowledge of preparing reconciliation of outstanding payments Knowledge of liabilities and payment obligation Verified and logged in deadlines for responding to daily inquiries Organized files developed spreadsheets faxed reports and scanned documents Dispersed incoming mail to correct recipients throughout the office Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists Laboratory Technician III September 2012 to Current Company Name City State Receive and prepare laboratory samples for analysis following proper protocols to ensure that they will be stored prepared and disposed of efficiently and effectively Record data pertaining to experimentation research or animal care Measure or weigh ingredients used in testing or for purposes such as animal feed and waste Operate laboratory equipment such as spectrometers nitrogen determination apparatus air samplers centrifuges and potential hydrogen pH meters to perform tests Adjust testing equipment and prepare culture media following standard procedures Maintain or repair agricultural facilities equipment or tools to ensure operational readiness safety and cleanliness Prepare or present agricultural demonstrations Respond to inquiries and requests from the public that do not require specialized scientific knowledge or expertise Supervise student workers and train new technicians Laboratory Technician II July 2007 to September 2012 Company Name City State Receive and prepare laboratory samples for analysis following proper protocols to ensure that they will be stored prepared and disposed of efficiently and effectively Prepare samples to be analyzed on the ICP Analyze samples via AS 3000 PH Dual analyzer Maintain or repair agricultural facilities equipment or tools to ensure operational readiness safety and cleanliness Prepare laboratory reagents for analytical purposes Service walk in customers Prepare or present agricultural demonstrations Additional skills and capabilities Operate effectively within an agricultural laboratory setting Willing participant in environmentally sustainable work practices Thoroughly perform standard calibrations Excellent communication and collaboration skills Efficient and precise when recording and presenting data Proficient in the use laboratory application software and instruments Strong contributor to the achievement of quality objectives Education Bachelor of Arts Accounting 5 2014 Ashford University City State USA Advanced coursework in Business Administration Coursework in Business Administration Coursework in Advanced Financial Accounting Contract Law coursework Minor in Business Administration Coursework in Human Resource Management and Business Administration Income Tax Reporting course Specialized Industry GAAP course Coursework in International Finance Statistics and Microeconomics Coursework in Accounting and Finance Communications and Marketing coursework Skills Proficient in Microsoft Office Excel Word PowerPoint Excellent mathematical skills Capable of analyzing trends and variances Excellent communication and organizational skills Able to work in a high volume environment Physically dexterous Strong interpersonal communication and multi tasking skills Operate effectively within an agricultural laboratory setting Willing participant in environmentally sustainable work practices Thoroughly perform standard calibrations Excellent communication and collaboration skills Efficient and precise when recording and presenting data Proficient in the use laboratory application software and instruments Strong contributor to the achievement of quality objectives

Generate a Resume for a Accountant Job

ACCOUNTANT Professional Summary Skills Work History 06 2012 to Current Accountant Company Name City State I have a practical knowledge and a thorough understanding of the principles methods and theories laws regulations and directives of accounting I provide training and accounting instruction to assistance in the application and compliance of generally accepted accounting principles and procedures relating to accounts payables monthly reconciliation and disbursements Review verify and print cost and trust checks request daily for case files within the office and remotely to other regional office locations Prepare bank deposits for cash received and electronically deposited checks for several accounts remotely and prepared daily reports to account for funds Prepare monthly reports from several cost and trust accounts to include uploading bank reconciliations data into Great Plains accounting system and verify trial balances for the trust accounts reconciles to active files Assists with cash and other payment transactions when received from clients and employees Perform monthly reconciliation of petty cash and inventory analysis of check stocks Maintain reconcile and monitor Accounts Payable vendors This involves reviewing analyzing and processing invoices and statements for accuracy and ensure that approved charges are paid promptly within specified timeframe Provide customer services to all internal and external customers and acted as focus point liaison to resolve vendor issues Track daily transactions of funds via wire checks and cash incoming or outgoing from several foreclosure and attorney cost and foreclosure and attorney trust accounts I make recommendations to resolve conflicts between the vendor s records and the accounting records to management Assists on several other accounting projects as required with minimum supervision 07 2007 to 09 2011 Accountant Company Name City State Supervisor Kelley Van Horn 703 878 2222 Hrs per week 40 Validated a variety of accounting data that is entered into schedules and accounts I apply appropriate accounting techniques and standard practices when entering tracking analyzing reconciling and reporting on assigned customer s accounts of responsibility Processed and maintain accurate accounts payable customer records and process payroll Assisted with monthly account payable closing procedures and processes including accurate recording of financial data and comparison analysis Processed and complete end of the month bank reconciliations and research statements and prior payments Assisted the manager to ensure accurate and timely closing of the general ledger and provided requested information and analysis maintained and recorded journal entries Provided accurate weekly updates regarding client s cash flow and financial positioning Prepared Time and Management Firm Fixed Pricing and Cost Plus Fixed Fee invoices for government contractor s and monitored the collection of AR funds Entered reviewed timesheets to be processed for payroll Created payroll review wages and issued payroll checks via transmitting direct deposit ACH files to banks transmitting through QuickBooks Intuit or mailing paychecks Prepared and processed payroll tax filings garnishments and retirement payments timely 05 2005 to 06 2007 Staff Accountant Company Name City State Supervisor Eva Haynes 703 341 5083 Hrs per week 40 Reviewed and analyzed vendor bills and employee expense reports for accuracy and entered data into Great Plains accounting system to be tracked and paid timely Verified that expenditures follow the policies for purchasing and travel ensured that expenditures were recorded against the appropriate accounts and followed generally accepted accounting principles Verified that adequate budgeted funds were available for payments and scheduled the issuance of accounts payable checks Reviewed and analyzed detailed monthly expenditures reports for each department prepared adjusting entries as required and audited reports for coding errors and duplicate payments Assisted in general ledger functions which include various journal entries accounts payable and accounts receivable reconciliation of general ledger accounts at month end closing Created a biweekly payroll report spreadsheet to review and analysis prior to sending payroll integration file to a third party management company Participate in year end audit compilation analyzed and interpreted actual versus budget variance reporting and forecasting Reconciled bank statements and matched supporting bank deposits and cash receipts related to monthly statements Managed the payment schedule for insurance and tax escrow accounts for twenty 20 properties Education Completing MS Accounting GPA GPA 4 0 Accounting GPA 4 0 Enrolled at Walden University Total Credit hours earned 15 of 30 1 2005 BS Business Administration University of Maryland University College GPA GPA 3 2 Business Administration GPA 3 2 1 2004 AA Accounting University of Maryland University College GPA GPA 3 3 Accounting GPA 3 3 24 hours in Accounting Total Credit hours earned semester 60 of 60 12 2013 TRAINING 24 hours of Accounting Classes includes Accounting I II Intermediate Accounting I II Accounting Information Systems Cost Accounting Statistics Accounting Taxation Legal and Ethical Issues in Accounting Skills Accounting I Accounting Accountant accounts payable accounts payables accounts receivable AR attorney trial balance bank reconciliations budget cash flow closing contracts Cost Accounting Credit client clients customer services EDI email filing financial focus forecasting functional funds general ledger GL government Great Plains software Great Plains accounting Information Systems instruction insurance inventory Legal Excel MS Office applications office Outlook PowerPoint Word payroll Peachtree policies positioning Pricing processes coding purchasing QuickBooks reconciling recording reporting research spreadsheet Statistics Supervisor supervision tax Typing Work Flow year end

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ACCOUNTANT Professional Summary To obtain a position in a fast paced business office environment demanding a strong organizational technical and interpersonal position utilizing my skills and attributes Attributes Self motivated and honest good work ethic Effective working alone or as a cooperative team member Reliable and hard working thorough in completing projects Committed to excellent customer service Core Qualifications Intermediate Word Advanced Excel PowerPoint Intermediate Access Accounts Receivable Accounts Payable QuickBooks Enterprise Outlook Customer Service Experience Accountant January 2011 to November 2015 Company Name City State Processed accounts receivables payments received by ACH Lockbox Credit Card and Checks Maintained all banking activity Documented all loan and other payments to the proper G L Accounts Review and maintain all positive pay processing with the bank Review and processed accounts payables reports Processed all accounts payables by check domestic and international wires ACH and credit card Reconcile all bank statements Maintained all credit card activity for all credit card holders documented transactions to the proper G L Accounts Calculate and process all Sales quarterly commission reports Review and complete all credit checks and reference checks on new customers Maintain and file the quarterly reports for the Job Development Credit with the State of South Carolina Order passports and Visa s for international travel Accounts Receivable Clerk January 2008 to January 2010 Company Name City State Performed data entry Processed accounts receivable payments Reconciled delivery driver s cash and checks with daily invoices Corresponded with customers through email and phone calls on overdue invoices Sent bi weekly and monthly statements Created and maintained monthly inventory depletion and sales reports to suppliers Balanced and solved problems with customer s accounts Filed customer and suppliers invoices Ran daily trial balance Ran the end of day closing reports Mortgage Underwriter January 2006 to January 2008 Company Name City State Processed new residential mortgage loan submissions Provided clear and consistent written and verbal communications with customers clients Provided a strong analytical aptitude for reviewing credit reports bank statements preliminary title reports and appraisals Corresponded with customers loan officers and account managers for information needed Commercial Auto Underwriter January 2004 to January 2006 Company Name City State Processed new business commercial auto applications and issued endorsements Performed data entry reviewed applications loss runs and driving records Provided clear and consistent written and verbal communications with customers brokers Gail L Lugo Page 2 864 472 7092 Personal Auto Underwriter January 2001 to January 2004 Company Name City State Processed new business renewals and endorsements Performed data entry reviewed applications loss runs and driving records Processed account receivable premium checks for insurance premiums Consistently resolved and answered customer concerns and questions by properly and promptly reviewing policies endorsements and premium payments Claims Examiner January 1983 to January 2001 Company Name City State Trained coworkers on multiple tasks and administrative functions Reviewed medical records and made decisions regarding disability payments Performed data entry Created designed and maintained various insurance documents which complied with Truth and Lending regulations Responded to and resolved all customer inquiries via telecommunications and written correspondence Developed and maintained measures of self directed team performance which improved workflow Consistently exceeded company goal of required number of paid claims per hour Performed journal entries and ledger postings Reconciled bank statements budget accounts and accounts receivable payable records Rapidly promoted from Level I to Level III within a one year period due to excellent work performance Education Computer Applications Specialist Certificate Program 2008 Martinez Adult Education Business Training Center City State Skills accounts payables accounts receivables Accounts Payable Accounts Receivable administrative functions trial balance banking budget bi closing Computer Applications Credit clients Customer Service data entry delivery driving email insurance inventory ledger Access Excel Outlook PowerPoint Word mortgage loan Enterprise policies QuickBooks Sales sales reports telecommunications phone workflow written

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Summary I have many years of experience in accounting and finance including audit financial analysis bank reconciliations accounts payables receivables financial statements month and year end reporting and budgeting Highlights MS Word PowerPoint Outlook Access and Excel Advanced Creative Solutions QuickBooks Fedielio Hotels Sales Tax Express and other proprietary accounting software Over 18 years of experience in accounting and finance including audit financial analysis bank reconciliations accounts payables receivables financial statements month and year end reporting and budgeting Experience Accountant June 2013 to Current Company Name City State Responsible for all accounting processes for 45 clients Perform end of period closing processes prepare financial statements and budgets Reconcile bank statements ledger entries and journal entries Balance sheet account analysis and Profit and loss account and review them Prepare and analyze financial statements and other various reports Collection functions for accounts receivables payables Assist in budget and forecast preparation Ability to manage multiple projects priorities deadlines and budgets Working with others on Team to complete client service tasks timely and accurately Review general ledger and make all correcting journal entries Support month end and year end close process including reconciliation of ledger account Complete and submit food and sales tax license documentation for small businesses Accountant February 2008 to March 2013 Company Name City Performed bookkeeping end of period closing process prepared financial statements and budgets Managed company financial systems and budget and organized and maintained accurateaccounting records Prepared company accounts and tax returns for audit Prepare monthly department allocations and related journal entries as needed Prepare and publish timely monthly financial statements and supporting reports Plans and supervises the work of an accounting unit engaged in the maintenance of Complex accounting records and other activities related to payments of and invoices Support month end and year end close process including reconciliation of ledger account Evaluates job performance and monitors and adjusts work load assignments to meet organizational deadlines Accounting Manager January 2000 to January 2007 Company Name City Journal Entries including maintenance of recurring journal entries and allocations Account reconciliation and analysis Prepaid Expenses Deposits Accrued Expenses Investments Capital Leases Members Equity Inter company balances Journal Entries including maintenance of recurring journal entries and allocations Management and supervision of general accounting intercompany accounting and payroll accounting personnel including assigned supervisors senior accountants and staff accountants as well as external resources utilized for projects on an as needed basis Report on breakeven points by products Report on margins by product and division Planning and collecting data to determine costs of business activity such as raw material purchases inventory and labor Calculating the job orders Staff Accountant Finance manager January 1996 to January 2000 Company Name City Ensure an accurate and timely monthly quarterly and year end close Prepares working papers and coordinate all audit activity Provide guidance of all accounting processes including billing A R A P GL Fixed Assets and Revenue Expense recognition Controller the daily banking requirements Supports budget and forecasting activities Provide training to new and existing staff as needed Education Anticipate Degree Accounting Summer 2016 Master in Accountancy City State USA GPA GPA 3 48 GPA 3 48 Bachelor of AccountancyAl TurathUniversityIraq June1998 Bachelor of Accountancy Degree July 2010 Evaluation Stockholm University Sweden Certificate of Business AdministrationSvenskabörsrumInstituteSweden April 2011 Master of Accountancy Walsh College City State Languages Strong communication skills including fluency in English Arabic and Swedish Skills Account reconciliation accounting general accounting accounting software accounts payables accounts receivables A P Arabic Balance sheet bank reconciliations banking billing bookkeeping budgeting budgets budget closing Strong communication skills Controller client clients documentation English Equity finance financial financial analysis analyze financial statements financial statements prepare financial statements Fixed Assets forecasting general ledger GL inventory Investments ledger market Access Excel Outlook PowerPoint MS Word monitors organizational payables payroll personnel problem solving processes Profit Profit and loss account Public Accounting Express QuickBooks reporting Sales supervision Swedish Tax tax returns year end

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ACCOUNTANT Summary To achieve a job as an Accountant that utilizes my accounting communication analytical leadership skills Highlights MS Office Excel Word PowerPoint SAP R 3 Adobe Reader QuickBooks Lacerte Prosystems Tax base Accounts Payable Processes Management Invoices Expense Reports Payment Transactions Corporate Accounting Bookkeeping Finalization of Trial Balance Balance Sheet Income Statement Spreadsheets Accounting Reports Tax Reporting Planning Filing of returns Handle Customer Relations Journal Entries General Ledger Bank Reconciliation General Ledger Teambuilding Staff Supervision Experience 09 2014 to Current Accountant Company Name Working for all Clients in USA Implemented Quickbooks Accounting v 2013 and 2016 for all the Companies including but not limited to chart of accounts Implemented Quicbooks payroll v 2016 from scratch Working on processing of journal entries accounts payable receivables using Prosystems software Bookkeeping of small and midsized companies Worked on bank reconciliation cash management and financial statements analysis Preparation and finalization of federal and multi state tax returns for Individuals Corporate using Lacerte software Worked on preparing and processing payroll returns and sales and use tax returns Worked on preparation of W2 s and 1099 Lead in finalizing monthly and yearly accounting closing entries Perform MS Office Excel spreadsheets and databases for financial reporting for financial reporting In process of learning VLookup and Pivot table LeadForus Nonprofit Organization Apr 14 Nov 14 Working on processing of accounting entries 06 2013 to 11 2013 SAP Consultant Company Name Configured G L Masters Accounts Payable Accounts Receivable Cash Journals House banks Chart of Accounts Posting Keys Customer Vendor Accounts Groups Customer Vendor Masters Creation Created Input Output Tax Withholding Tax Company Specific Code Z Code COPA Costing Based Profitability Analysis Number Ranges Defined Fiscal year variant Posting periods Tolerance groups Document types number ranges Worked on creation of new Vendor Account Vendor Master created monthly MIS reports Posted Incoming Invoice made payments 02 2011 to 05 2013 Financial Analyst Company Name Worked with multiple clients performing two part role as an auditor tax preparation Conducted Audit for various clients Identified key operational risk factors of clients and suggested focus approach to mitigate the risk Carried analytical procedures like comparing financial ratios to industry standards to evaluate performance Reconciled sub ledger general ledger account balance Performed due diligence for a private equity client to understand evaluate a potential business Lead for a project of Private Equity which involved work like setting up Companies LLP s preparing structure of the entities valuation report valuation of funds client coordination Prepared Finalized filed tax returns Prepared Reconciled journal entries balance sheets Income statement of various clients Maintained accurate account data reconciliation including sub ledgers journals other financial documents Lead as a coordinator with the internal auditors of various clients Overviewed day to day operations of finance secretarial department Involved in recruiting training supervising evaluating department staff 04 2009 to 12 2010 Accountant Company Name Reconciled journal entries lead as coordinator with the internal audit team Worked on Merger Amalgamation prepared agenda notice annual reports to compile Annual Account Prepared balance sheets Income statement of various group companies Worked as a liaison officer for Stock Exchange Bankers Solicitors other external regulators government bodies for mergers acquisitions agreements dematerialization of shares Worked as a legal member in preparation of Code of Conduct for a company Drafting Agreements Interacting with clients to resolve their complex issues guide on tax planning business valuations Worked as a Support Officer to redress investor grievances Worked as a team leader in preparation of MIS Reports control charts for shareholding pattern directorship details for Foreign Companies Education Pursuing Certified Public Accountant CPA Boston MA CPA Candidate University of Mumbai State India Mar 11 LLB Law City India Law Labor Laws Constitutional law Contract Act Environmental law Interpretation of Statues Public Intern ational law Business Law Company Law Intellectual Property Rights Company Secretary Jun 07 Dec 10 Courses Company Law Economic laws Tax Laws Cost Management Accounting Information Technology Systems Audit Corporate Restructuring Valuation Drafting Financial Treasury Forex Management Labor law Secretarial Audit Due Diligence Institute of Company Secretaries of India ICSI State India Mar 08 Bachelors Commerce University of Mumbai State India Commerce Financial Accounting Auditing Business Management Economics Management Accounting Cost Accounting Export Business Communication Business Development Tax Management Business law Skills Accounting accounts payable Accounts Payable Accounts Receivable acquisitions Adobe approach Auditing Trial Balance balance Balance Sheet balance sheets Bank Reconciliation Bookkeeping Business Communication Business Development Business Law Business Management cash management charts closing Corporate Accounting Cost Accounting Costing Certified Public Accountant CPA client Clients Customer Relations databases Dec Drafting Due Diligence Economics Equity Expense Reports Filing finance Financial Financial Accounting financial reporting financial statements focus Forex funds General Ledger government Information Technology Intellectual Property internal audit Interpretation Lacerte team leader Teambuilding ledger Law legal MA mergers Excel spreadsheets Excel Exchange MS Office PowerPoint Word MIS processing payroll payroll v Pivot table Processes QuickBooks Quickbooks Accounting v recruiting Reporting sales SAP R 3 Secretarial Spreadsheets Staff Supervision supervising Tax Laws tax planning Tax tax preparation tax returns Treasury Valuation annual reports

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ACCOUNTANT Professional Summary Bilingual accounting professional with additional expertise in automated systems and general ledger An analytical detail oriented organized planner who performs well in a project setting and who communicates effectively with all levels of management Additionally has past experience in pubic accounting Education Masters Accounting University of Florida City State US Bachelor Business Administration Florida International University City State US Associate of Arts Liberal Arts Miami Dade College City State USA Certifications CPA State of Florida Skill Highlights Language and Writing Skills Bilingual Spanish fluent speak read and write Computer Skills Microsoft Office including Word Excel Power Point Outlook Publisher QuickBooks Tax software Business skills interpersonal skills analytical detail oriented thoroughness organizational skills and coordination Office Equipment such as copiers calculators printers and scanners Professional Experience Accountant Apr 2012 to Current Company Name City State Reconciled various general ledger fund accounts and prepared various specialty reports as well as documenting operational procedures Ascertained accuracy of financial reporting to Board of Directors through review and correction of month end and annual financial reports Recorded monthly transactions through posting of deposits bank debits and posting of journal entries for month end closing Brought uniformity of reporting for association of churches by assisting in standardizing chart of accounts which would be used in financial reporting Senior Accountant Jan 1997 to Jan 2004 Company Name City State Maintained reconciliation and documentation for damage recovery accounts communicated with Florida Power Light FPL centers though out the State of Florida to assure appropriate and timely recovery of damage amounts and clearing of service center pending items researched transactions where discrepancies were located and resolved with the appropriate manager Designed reconciliation format of several tax suspense accounts to focus on outstanding items and to assist the FPL Corporate Tax Department in resolving outstanding items Assured that internal controls and procedures were properly implemented and maintained by performing periodic tests of internal control As part of the Accounting Team at FPL assisted in all functions of monthly closing including reconciling general ledger accounts and researching outstanding items preparing and posting journal entries into the FPL system preparing and updating spreadsheets and assuring the accuracy of financial report information Bookkeeper Accountant Jan 1994 to Current Company Name City State Recorded a wide variety of transactions to the Quick Books Software program including Charts of Accounts classifications Accounts Receivable invoicing and processing payments recording deposits to bank accounts and downloading bank transactions initiating standard accounting and customized reports Reconciliation of all cash bank accounts assured accuracy of all transactions posted to bank researched discrepancies OTHER DUTIES Opened mail and prepared deposits to the bank c reated monthly and annual financial reports input accounting information to create tax returns Community Service Director The Rock Miami Church 1 1999 to 1 2006 Brought new life to the church s programs by developing implementing and establishing a formal structure for the Children s Ministry and Audio visual Ministry for teens Insured coordination among the different volunteer groups by ensuring appropriate training and support Scheduled volunteers in numerous functions inkling greeters worship leaders teachers and assistants As part of a ministry team built the groundwork for the puppet ministry this required preparing the proposal for the church leadership submitting tentative budget requirements obtaining appropriate training for the team scheduling training sessions designing of props lighting and puppets Languages Language and Writing Skills Bi lingual Spanish fluent speak read and write Additional Professional Background Positions Office Administrator Student Loan Officer Systems Development Analyst Banking Reconciliations Manager Public Accounting Auditor As Systems Development Analys t worked in project setting with programmers to define accounting controls and methods for recording general ledger entries through automated interfaces systems included deposits and in house peripheral programs defined Interfaces for commercial checking commercial loans commercial real estate loans and teller system Improved and implemented operating and balancing procedures for operational areas such a student and consumer loans in all project conversions implemented the training of department personnel As Bank Reconciliations Manager directed project to reduce bank losses from teller transactions for 72 branches this required clearing thousands of entries from a suspense account which ranged from 1 million to 3million during a three month period the final write off was less than 2000 organized and managed special task force of nine individuals responsible for cash and on us check reconciliations brought reconciliations to current status by implementing a standardized PC reconciliation format interacted with all levels of management on current policies procedures and accounting controls interfaced with department heads and personnel on operating and balancing procedures assured appropriate audit trails As Public Accounting Senior Auditor planned and directed day to day activities required for annual audits in corporations banks real estate developers and health care organizations

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ACCOUNTANT Summary A detail oriented efficient accountant that excels in managing multiple tasks in fast paced environments A proven track record in meeting deadlines streamlining processes and promoting a positive work environment Articulate communicator known for delivering excellent customer service both internally and externally Self motivated team player who demonstrates a high level of quality work and professionalism Education Bachelor of Science Accounting and Information Management University of Texas at Dallas Bachelor of Arts Psychology University of Texas at Dallas Highlights Account reconciliation expert Financial modeling Variance Analysis Corporate G A and COGS Accounting Cash Forecasting Capitalization and Fixed Assets Analytical reasoning Effective time management Superior research skills Intermediate Excel Skills including Pivot Tables and V Lookups Inventory Accounting Computer Skills Netsuite Quickbooks Cognos Impromptu JDEdwards AS400 Sage FAS Fixed Assets BNA Fixed Assets BusinessObjects Crystal Reports currently SAP Crystal Reports Hyperion Essbase Experience Company Name City State Accountant 12 2012 to Current Compile and analyze financial information to prepare financial statements to be distributed internally and externally Reconcile bank accounts to general ledger on a monthly basis Manage fixed assets ensuring all assets that meet our threshold are input accurately and depreciated properly Analyze inventory expense and assets accounts Research and resolve discrepancies in coordination with Fulfillment team Monitor and record bank activity on a daily basis Analyze past costs and revenue to provide cash forecast weekly Record cash receipts and revenue for associated company Reconcile sub ledger to general ledger by verifying monthly activity Forecast balance sheet and cash flow forecast based on yearly budgeted income statement Reduced closing time for monthly and quarterly close by 25 by implementing more accurate and efficient procedures Company Name State Staff Accountant 09 2008 to 12 2012 Tracked capital improvement projects in AS400 system by checking status and confirming expenditures provided accounting support as needed Managed fixed assets Generated year end depreciation reports and recorded to the general ledger Coordinated and conducted city wide asset audit Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines Verified department software interfaced appropriately and communicated with various departments to provide information and answer questions documented procedures as appropriate Prepared year end audit schedules and ensured accuracy researched and resolved auditors inquiries and requests Recorded state and federal seizure and forfeiture funds received and expended and balanced corresponding general ledger accounts coordinated with police department to ensure accuracy of annual state and federal reports Generated yearly 1099 report from general ledger and electronically filed 1099 report with the IRS Reconciled municipal court transactions to the general ledger as well as filed quarterly and annual reports investigated and resolved any discrepancies Monitored bank accounts for investment activities Recorded investment maturities purchases and interest Updated investment spreadsheet to reflect current balances outstanding bonds and certificates of deposits Innovated accurate and efficient method for proper accounting of assets Coordinated with fellow staff to improve processes Provided administrative support by filing and gathering reports creating and preparing spreadsheets for special projects and providing assistance and information on financial and accounting issues Company Name City State Staff Accountant 12 2006 to 05 2008 Maintained capital expenditures in BNA Organized and conducted asset audit for 26 regional branches by interfacing with each Asset Branch Manager drafted monthly depreciation reports and computed depreciation Reconciled branch sales reports to bank account activity Audited weekly Accounts Payable check runs Audited daily Accounts Receivable credit reports Researched validity of invoice void requests Investigated and resolved credit card and bank deposit variances Company Name City State Accounting Assistant 03 2005 to 12 2006 Prepared and input daily and monthly journal entries into general ledger Analyzed and reviewed expense reports for accuracy Performed monthly balance sheet reconciliations Recorded monthly and yearly accruals Input new vendors and invoices into accounting system conducted weekly check runs Prepared daily cash reports and performed transfers as needed Managed bank accounts for 24 properties Performed intercompany transfers as needed

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ACCOUNTANT I Summary A business management graduate with significant experience in disability services human resources and finance department seeking to apply my abilities to position in a human resource department Proven ability to deal with multiple tasks efficiently and maintain organization Highlights Extensive customer service skills Able to retain the confidentiality of paperwork and information Flexible team player and quick learner interested in new technologies Able to meet deadlines and handle stressful situations in a professional manner Microsoft Office Word Excel Access and Outlook Knowledge of State accounting system MMARS system People Soft System 7 and client tracking system Excellent Communicator Written and Verbal Office Experience Ability to create reports analyze data and manipulate data Accomplishments Created a Pivot table for contracts department to utilize for renewal of contracts Received an opportunity to grow as an employee after my internship Work History Experience Accountant I 12 2010 to Current Company Name City State Provide Administrative support to the Finance Unit and maintain orderly filing system for various departmental units Oversee and maintain the proper and appropriate systems for storing financial records and documents utilized by finance unit Assist Contracts and Accounts Payable department with clerical duties such as faxing filing copying and scanning and assisting with the creation and editing of documents spreadsheets or PowerPoint presentations Process travel reimbursements incoming payment vouchers and financial documents in a timely and efficient manner Assist with payroll projections made for pay periods and end of the fiscal year Analyze financial reports for trends in major programs and to determine their effects on spending and prepare financial projections accordingly Monitor internal budget for compliance with MMARS system Create quarterly report for agency Chief Financial Officer on time usage Prepare purchase orders and payment vouchers for processing Compile reports for the Senior Financial Analyst in an accurate manner Maintain organized and categorized Excel spreadsheet for auditing purposes Provide support for contracts department with entering data to internal database mail merging of contract information create MMARS contracts signoff sheets and update contract s new fiscal year information Confer with agency personnel and outside agencies via e mail or telephone to resolve finance discrepancies in a timely manner Intern 05 2010 to 11 2010 Company Name City State Assisted the Human Resources department Assisted the HR Liaison with collecting various forms EPRS GIC retirement among others couriering important documents to various state agencies and helping create and fill out any necessary forms Maintained strictly confidential information and file HR Documents Performed clerical duties for various units within the agency Entered weekly time sheet information for staff in various units Supervised other high school interns on various duties and projects Obtained proper signatory authorization from managers to process documents Assisted in organizing and running MCB s Summer Internship Opening and Closing Ceremonies making name tags and certificates attending planning meetings working at sign in tables and providing sighted guide to consumers and other event attendees who are visually impaired Organized and prepared marketing materials for various conferences meetings and events Translated information into Spanish for staff and clients related to various projects Coordinate and prepare marketing materials for various conferences meetings and events Provided safe transportation services to MCB staff to various consumer appointments Security Officer 11 2008 to 06 2010 Company Name City State Prepared written reports for complaints and incidents that occurred during an event Provided Customer service Ensured the safety of fans and the TD Garden property Provided and assisted customers with location of their seating area Education Bachelor of Science Business Management Accounting Psychology May 16 2015 Bridgewater State University City State Business Management Minor in Psychology Accounting Finance Languages Bilingual English and Spanish Additional Information Activities Undergraduate Research Symposium Panel Skills accounting system Accounts Payable Administrative support agency auditing budget clerical Closing conferences Contracts copying client clients Customer service customer service skills database editing e mail English faxing filing Finance Financial Financial Analyst financial reports forms Human Resources marketing materials meetings Access Excel mail Microsoft Office Outlook PowerPoint presentations Word Communicator organizing payroll People Soft personnel quick learner safety scanning Spanish spreadsheets spreadsheet tables team player telephone transportation Written

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SENIOR ACCOUNTANT Summary 8 years of accomplished experience in the field of accounting Team and organizational training from a major global public corporation Exceptionally fast efficient and organized Knowledge of all accounting functions GL PL and BS budgets forecasting variance analysis trend analysis financial reporting reconciliations work papers journal entries accruals AP AR Experience in GAAP and Statutory accounting and monthly and year end closing processes Highlights Oracle Financial PeopleSoft Microsoft Dynamics Nav Microsoft Office Suite Outlook Lotus Notes Experience Senior Accountant 06 2015 to Current Company Name City State Prepare examine or analyze accounting records financial statements or other financial reports to assess accuracy completeness and conformance to reporting and procedural standards Process prepare and maintain reporting related to Inventory and all associated recurring and or ad hoc journal entries account analysis financial reporting account reconciliation and system interface analysis COGS Rebates Adjustments Other Revenues in accordance with established general accounting policies and procedures Summarize vendor contracts and or annual contract amendments to extract financial pertinent information to determine rebate configuration for monthly quarterly invoicing Create review revenue loaders rebate billing invoices and track the payment status Prepare communications such as memos presentation charts and process documentation and coordinate with other departments with assembling information for reporting results Maintain Sox controls and departmental documentation Train new staff and review the work of less experienced staff Cross training with other team members in other accounting functions Accountant II 09 2013 to 05 2014 Company Name City State Completed assigned reconciliations accurately completely and in the time frame required by corporate policies Prepared and ensured accuracy and integrity of accounting and transactional records to ensure proper financial reporting Worked with internal Financial Reporting personnel to support timely and accurate completion of monthly quarterly and annual internal and external reporting Processed and maintained assigned ad hoc or recurring journal entries in a timely and accurate manner Ensured that interfaces between ancillary systems and the general ledger are processed timely and accurately so that the affected assigned general ledger accounts are complete accurate and properly classified Independently reviewed revenue and expense accounts for accuracy determined proper accruals Nicole Morgan Resume Page 2 of 2 Independently provided prompt courteous and professional customer service to internal and external users of information provided by the Accounting department Worked with external audit firm to support timely completion of audits or compliance reporting Assisted other departments with compiling information and reporting results and variances Accountant II 12 2008 to 01 2013 Company Name City State Assisted in the month year end close and preparation of associated journal entries Performed detailed analysis of the general ledger in conjunction with the month end close Responsible for the preparation of foreign branch balance sheets income statements and fixed assets schedules and reconciliations Verified and analyzed monthly and quarterly underwriting activity as reported by foreign branches subsidiaries and affiliates Pools and Syndicates Recognized and investigated unusual results utilizing all available resources and effectively communicated findings to management Analyzed and recorded foreign branch results on home office books interacting with other areas to ensure the accuracy of journal entries Reconciled ledger balances resulting from underwriting activity account settlements and profit and loss on foreign exchange and between sub ledger and general ledger to insure accurate figures before monthly sub ledger close Cash settlements through wire transfers electronic receipts check deposits ach payments and check requests Associate 10 2006 to 06 2008 Company Name City State Developed coordinated and planned expense budgets forecasts headcount monitoring and tracking and consolidated and analyzed trends of the expenses for Compensation and Planning within Agency Division successfully ended the year within 2 variance to forecast Prepared updated and monitored monthly Financial Analysis Summaries and budget templates for the monthly financial management presentations including actual and projected results Coordinated with section managers to prepare budget uploads and monthly Budget versus Actual meetings Prepared recurring and ad hoc journal entries and provided ad hoc analysis reporting to management as needed such as identifying spending trends analyzing variances or for other purposes as requested Education Masters of Science Accounting KEAN UNIVERSITY State Accounting Bachelor of Science Management Science Management Science Skills account reconciliation Accounting general accounting accruals ad Agency balance sheets billing budgets Budget charts compliance reporting contracts customer service documentation financial Financial Analysis financial management financial reports Financial Reporting financial statements fixed assets foreign exchange frame general ledger general ledger accounts home office Inventory invoicing ledger Lotus Notes meetings Microsoft Dynamics Microsoft Office Suite Outlook month end close Oracle Financial PeopleSoft personnel policies presentations profit and loss reporting settlements underwriting

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ACCOUNTANT Summary Accomplished professional with exceptional skills developed in diverse and demanding business settings delivering outstanding operational and financial performance Has comprehensive knowledge of accounting in distribution hospitality and service operations Proven ability to establish productive relationships and lead train and focus staffs to improve efficiency and accomplish organizational growth and productivity objectives Has a strong proficiency in identifying and responding to opportunities that improve profitability Highlights Financial Statements General Ledgers Analysis SAP FICO Module Cash Management Bank Reconciliations Peachtree Budgeting and Forecasting QuickBooks Enterprise Solutions Microsoft Office A R and A P ADP Payroll Database Human Resources Visual Basic ORACLE Experience 01 2006 to 01 2014 Accountant Company Name City State Management of the finance functions Preparation of budgets forecasts and cash flows Maintenance of financial ledgers and accounting processes Preparation of Monthly P L and Balance Sheet Implementation and maintenance multiple escrow accounts to minimize business risk Research and resolve discrepancies consultant billings by interfacing with staff members vendors consultants and clients Build and maintain financial models for various strategic analyses Timely production of statutory and internal financial reports Cash management and treasury duties Ensuring that appropriate systems and internal controls are implemented and maintained as well as overseeing the payroll process 01 2005 to 01 2006 Financial Analyst Company Name City State Preparation of annual budget quarterly forecasts monthly variance reporting monthly variance analysis various projects and ad hoc reporting and analysis Responsible for both specific and general financial activities or functions including assistance in the areas of profitability analysis operating expense trends business plan development budgeting cost accounting project accounting and other areas relating to financial or managerial accounting and analysis Maintenance of contractual documentation and correspondence for all corporate contracts and proposal files Reviewing of expenses and revenues vs budget and reforecast and analyzing fluctuations Involvement in the direct support of operating department management by providing accurate and timely reports and analysis for influencing business decisions and the achievement of strategic goals Managing the databases processes to support financial requests 01 2004 to 01 2005 Accounting Specialist Company Name City State Execution of payment for Accounts Payable invoices by verifying transaction information scheduling and preparing disbursements obtaining authorization of payment Management of revenue from Sales Orders received calculation of charges and refunds Identification of delinquent accounts and insufficient payments Management of A R and A P aging in compliance to company standards Preparation of monthly financial reports by collecting analyzing and summarizing account information Maintenance of accounts reconciliation with transactions Resolving account discrepancies by investigating documentation issuing stop payments or adjustments Maintenance of financial security by following internal accounting controls 01 2002 to 01 2004 Title Specialist Company Name City State Reviews titles and mortgages documentation in a timely and thorough manner Verifies pertinent information in the title search and accompanying documentation Resolves problems relating to missing incomplete inaccurate or contradictory information contained in the title or accompanying documentation Reviews and completes all title update requests Communicates on a regular basis with clients responding to any inquiries Manage a comprehensive title examination team including practices guidelines and processes in accordance with federal state laws and title insurance underwriting guidelines Manage team of examiners that will review title searches and determine necessary conditions requirements in order to issue provide marketable clear title insurance Monitoring turnaround time and service levels and manage projects Establish goals and improve quality for team 01 2000 to 01 2002 General Manager Company Name City State Management of a 124 room property with primary responsibility on the overall hotel operation Responsible for managing up to 25 employees including hiring coaching new employees evaluating employees performance and assisting with employee s goals Prepare and review company payroll account receivable and account payable Responsible for setting up a new direct bill application In charge in getting a prompt payment from clients on time and reviewing night audit reports Analyze and determine company s revenue by using yields management system star report and area s trend Review and balance daily report and prepare bank deposit Bank reconciliation credit card charge back Analyze and determine business requirements in the area of cost control purchasing and reporting requirements Maximize revenue and minimize cost Work well with upper management to determine company s key requirements and goal Provide recommendation on business development and problem solving Assist with in house sales networking and property tour to maximize occupancy Maintain existing business by developing customer relation providing an excellent service and customer appreciation Work well with clients for new business Education 02 2004 Master of Business Administration Accountancy National University City State Accountancy 12 1999 Bachelor of Science Hotel Management University of Nevada Las City State Hotel Management 05 1997 Associate of Science Business Administration Parkland College City State Business Administration Skills accounting Accounts Payable ADP Payroll ad A P audit reports balance Balance Sheet Bank Reconciliations Bank reconciliation billings Budgeting budgets budget business development business plan development Cash Management coaching consultant contracts cost accounting cost control credit clients databases Database documentation finance financial financial reports Financial Statements Forecasting hiring Human Resources insurance Managing managerial accounting Microsoft Office Enterprise networking ORACLE payroll Peachtree problem solving processes proposal purchasing quality QuickBooks reporting Research Sales SAP scheduling strategic treasury trend underwriting monthly variance analysis Visual Basic

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BILLING ACCOUNTANT Summary Detail oriented billing professional with 11 years experience applying exceptional customer service and resolving complex billing issues Highlights Self starter Problem resolution Deadline oriented Microsoft Office Spreadsheet development Employee training and development Accomplishments Research Investigated and analyzed client complaints to identify and resolve issues Multitasking Demonstrated proficiencies in telephone e mail fax and front desk reception within high volume environment Customer Service Handled customers effectively by identifying needs quickly gaining trust approaching complex situations and resolving problems to maximize efficiency Administration Performed administration tasks such as filing developing spreadsheets faxing reports photocopying collateral and scanning documents for inter departmental use Reporting Maintained status reports to provide management with updated information for client projects Training Successfully trained staff in all office systems and databases policies and procedures while focusing on minimizing errors and generating superior results Customer Service Handled customers effectively by identifying needs quickly gaining trust approaching complex situations and resolving problems to maximize efficiency Data Organization Improved office organization by compiling quarterly budget reports financial spreadsheets organizational charts and company data reports using advanced Microsoft Excel functions Experience 01 2011 to 01 2012 Billing Accountant Company Name City State Cross trained and provided back up for other customer service representatives when needed Computed accurate sales prices for purchase transactions Generated sales and inventory reports in Excel with data from a variety of sources maintaining a 100 accuracy rate Ranked as most effective billing representative in the department out of 18 representatives Prepared a broad range of customized invoices to individuals and commercial accounts Expressed appreciation and educate customers on the products and services available Managed quality communication customer support and product representation for each client Worked under strict deadlines Promptly responded to general inquiries from members staff and customers via mail e mail and fax Guaranteed positive customer experiences and resolved all customer complaints 01 2009 to 01 2011 Billing Representative Company Name City State Coordinate and complete administrative functions to facilitate and maintain accurate billing for customers Perform task associated with processing of all non standard standard billing request Maintenance contract consolidations and revisions to supporting documents Process all non standard standard billing request which include hardware billing web submittal E software shipments process credit cards payment direct shipment proformas consolidated billings and billing due list Perform non revenue billings as well as credit adjustments contracts and other billing requests as required Maintain files of generated billing documents Resolution of incorrect information to correctly bill a customer Assist manager with administrative functions when necessary 01 2000 to 01 2007 Billing Specialist Company Name City State Works a number of detailed revenue based reports and ensures the accuracy of invoicing Maintains current business records received and responds to customers inquires as well as sales and services Research and resolving billing discrepancies Responsible for handling monthly client billing and invoicing Interfaces on the phone with customers internal sales and service employees in resolving billing discrepancies Interfaces with credit representatives to correct errors identified through the collection process Occasional collection calls Process manual invoices Establishes customer contracts in billing systems Support multiple contract types and manage complex billing rate agreements Organize invoices by billing type and maintain documentation to facilitate audits Assist manager s in problem solving Invoiced projects periodic maintenance agreement and transactional data consistent with contracts and or purchase orders 01 1999 to 01 2000 Billing Administrator Company Name City State Consistently billed customers in a timely manner Process manual invoice Maintain high level on internal and external customer satisfaction while achieving business objectives Provide administrative support in the areas of revenue generation and accounts receivables Work effectively with the credit marketing and procurement department executive management and sales personnel to ensure best possible account service Validates purchase orders for accuracy Occasional collection calls Education Bachelor degree Business Administration Belize America Business Administration Additional Information AWARDS Recipient of achievement award for exceeding target Received special thanks and recognition certificate for participation on team that exceeds objectives Skills Account management accounts receivables administrative functions administrative support billing billings billing systems clarify hardware consolidations contracts credit client customer satisfaction executive management Filing invoicing marketing Works organizational skills personnel problem solving Processes procurement Maintain files maintain documentation Research sales phone type

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ACCOUNTANT Summary Personable education professional driven to inspire students to achieve personal and academic success Highlights Knowledgeable in QuickBooks SQL SAP and AS400 Highly proficient in Microsoft Office including Microsoft Word PPT Microsoft Excel II and Access III Experience November 2013 to Current Company Name City State Accountant Sources items through the compilation of vendor information and bidding processes Selected preferred vendors based on competitive pricing products liabilities payment terms and ETA s Creates auditing processes for inventory management Selects bank statements randomly to ensure that disbursements where authorized and signed by two individuals Ensures three way matches of requisitions purchase orders and good receipts Performs data analysis on bank statements to ensure that all reconciled items are processed in a timely manner Audits the database demographic to better understand clientele of the company and to maximize customer satisfaction level Completes month end journal entries and month end reports Prepares bank reconciliations and ensures all reconciling items are resolved in a timely manner Organizes monthly quarterly and annual financial statements September 2010 to May 2013 Company Name City State QA Mobile Software Tester Worked specifically with different accounting and business software including French ones Audited the testing process to enhance quality cycle time effectiveness and accuracy Identified correctness completeness security and quality of various accounting packages Isolated and reported localization and functional bugs for certification programs Developed test plans and organize and lead testing activities for new and existing releases Conducted regression security and smoke testing April 2006 to January 2010 Company Name City State Procurement Specialist Served as the lead buyer for sixteen plants across the United States and Canada Interacted in French with plants located in French Speaking regions Montreal Quebec Viau etc Selected preferred vendors based on competitive pricing products liabilities payment terms and ETA s Handled customer service management CRM inquiries from clients and vendors Performed monthly audits to ensure requisitions and purchase orders accuracy Reviewed audit results with clients and team members to improve productivity and affectivity Provided day to day management of sourcing initiatives within cross functional team Ensured three way matches of requisitions purchase orders and good receipt Utilized strategic sourcing approach to create operation processes for clients and vendors Handled new clients implementations integrations and trainings from legacy AS400 systems to SAP Oversaw high priority accounts which considered opting out of their contracts worked with them on an individual basis to meet or exceed their expectations Prepared bid requirements solicited responses analyzed responses prepared recommendations and negotiated contracts to enhance efficiencies and reduce costs Administered back order reports for plants and expedited customer requests as needed August 2005 to April 2006 Company Name City State Freight Planning Contact Provided export documents for the DuPont International hazardous department Coordinated logistic arrangements port to port port to point and point to point Managed clients travel arrangements to South America Europe and Asia Conducted itinerary changes for clients from port to destination points Coordinated logistic arrangements providing customer services and timely communications Responded to and resolved request or inquiries from internal and external teams Education 5 2015 La Salle University City State Fraud and Forensic Accounting Fraud and Forensic Accounting 5 2011 University of Phoenix City State Accounting MBA Accounting 5 2005 Pennsylvania State University City State Business Economics International Business and French Structural Economics and International Relations Bachelor of Science Business Economics International Business and French Structural Economics and International Relations 5 2005 Paris Chamber of Commerce City France 12 2011 FMA Institute City State Certified Nonprofit Accounting Professional CNAP Languages Fluent in French Skills Accounting approach AS400 auditing bank reconciliations competitive contracts CRM clientele clients customer satisfaction customer services customer service data analysis database financial statements French Fluent in French functional inventory management Access III Microsoft Excel II Microsoft Office Microsoft Word pricing processes Speaking quality QuickBooks reconciling SAP SQL strategic travel arrangements

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Education Details LLB Dibrugarh University Advocate Skill Details Legal Exprience Less than 1 year monthsCompany Details company Legal description Advocate

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Education Details November 2016 to January 2019 Llm Masters in Law Hyderabad Telangana Sultan Ul Uloom College Of Law September 2011 to May 2016 BA llb Bachelors in Law Hyderabad Telangana Osmania University PG College Of Law Advocate Experienced in Litigation Recently Acquired Masters Degree in Law Skill Details Microsoft word Exprience Less than 1 year months litigation Exprience Less than 1 year months Legal Research Exprience Less than 1 year months Contracts Exprience Less than 1 year months Internet Savvy Exprience Less than 1 year months Drafting Exprience Less than 1 year monthsCompany Details company LRC Office description Working under Senior Advocate L Ravichander in the High Court of Telangana Experience in drafting Legal Correspondence

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ASSOCIATE CLAIM PROCESSOR MEMBER SERVICE ADVOCATE Summary After 29 years of working in an industry that puts people at the forefront of their business I have a proven track record of building and maintaining relationships and an impeccable customer service background My objective is to continue to put people first build strong and long last relationships and to use my expertise in the customer service field to give the customer an exceptional experience Skills Customer service Verbal and written communication Team collaboration Problem solving and decision making Strong Analytics Strong work ethic Working independently and in a team environment Strong leadership Interpersonal skills Experience 05 2013 to Current Associate Claim Processor Member Service Advocate Company Name City State Receive calls from customers regarding coordination of benefits Respond accurately and promptly to customer concerns Update system with additional insurance information Initiate calls to providers to verify or request additional information required for accurate processing Keep records of customer transactions and detail comments of inquiries Organize customer inquiries to meet specific time frames Examine new claims for pertinent information required for initial claim entry Evaluate and apply policies and procedures implemented for the processing of claims Review and execute request from internal departments providing feedback on findings Research and execute adjustments on claims processed incorrectly Resolve claim suspends by using the proper reference guides and systems for resolution Accountable for researching history records when determining claim processing issues and providing claim status to the lead processor and supervisor Review claims for Coordination of Benefits with Medicare Medicaid and other insurance carriers Collaborate daily with supervisor s team leads and team members to provide exemplary service to our customers 07 2011 to 05 2013 Claim Processor Company Name City State Evaluated new provider and customer claims for information required for processing Identified claim discrepancies and determined appropriate resolution in processing Determined if claims should be returned denied or adjudicated based on policy and procedure manuals Trained temporary staff and new hire employees on claim processing policies and procedures and system applications Provided feedback to management regarding the progress of temporary staff and new hires and gave additional training and assistance where needed Reviewed and resolved claim inquiries regarding under overpayments benefits pricing and rate issues Manually priced claims based on provider contract and required information Participated in and tested new systems during implementation and configuration of Highmark applications prior to turnkey Evaluated and tested new or managed care software programs and development procedures used to verify that programs function according to user requirements Performed plan testing and produced status updates to management Systems used TBS BlueChip IDM ITS Formats BlueSquared OCR 07 2010 to 07 2011 Customer Service Representative Company Name City State Managed customer and provider calls regarding benefits eligibility and claims Reviewed benefits for understanding of applications and benefits Requested identification cards and Certificates of Credible Coverage Collaborated with providers in resolving claims issues in an effort to provide excellent service to our members Provided timely resolution and callback to provider s and customers regarding concerns Assisted members with online navigation of the BCBSDE website and assisted providers with NaviNet Systems used TBS BlueChip IDM ITS Formats Avaya Phone system 01 2008 to 07 2009 Team Lead BlueCard Host Adjustments Company Name City State Provided subject matter direction to team members and assisted with complex claim issues Educated team on new claim processes new and updated procedures and system updates Performed audits on randomly selected letters sent to provider s Provided assistance to the supervisor by managing workflow and delegating work based on expertise Reported systems issues and benefit discrepancies to IT and configurations analyst Developed and modified letters to providers and contacted Home plans regarding claim issues Participated in compiling production reports and timesheets for management Reviewed and responded to inquiries from providers and BlueCard plans requesting adjustments to claims that were underpaid or overpaid Maintained production and quality standards Systems used WGS Inter plan Messaging Facets ETM Ultera NetWorx Citrix 04 2007 to 01 2008 EDI Enrollment Specialist Company Name City State Identified and resolved discrepancies on enrollment applications and group transmittals Processed request for additions changes reinstatements and terminations Requested additional information as needed from marketing representatives groups and members Analyzed group enrollment forms for rate and tier changes and updated MHS Facets MSIQ and SLIQ 12 2005 to 04 2007 Underwriting Assistant Company Name City State Acted as a liaison to verify research track and monitor specific case issues Prepared information into MGU from specific aggregate benefits and census reports Reviewed census specific and aggregate reports for correct calculations Followed up with client request and acted as a liaison for the customer and underwriter Provided support to underwriters in the quotation process for new business Gathered and input data into Sales and Underwriting systems to monitor and track quote activity Education and Training Present Behavioral Science Wilmington University Behavioral Science 1988 Accounting Franklin Morris Business Academy Accounting 1983 Diploma General Studies John W Hallahan Catholic High School General Studies Skills analyst Avaya Benefits Citrix client direction forms IBM insurance letters mainframe managing marketing Messaging SharePoint navigation OCR Phone system policies pricing processes progress quality researching research Sales supervisor underwriter Underwriting website workflow

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Skills Natural Languages Proficient in English Hindi and Marathi Computer skills Proficient with MS Office Internet operation Education Details January 2015 to January 2018 LLB Law Mumbai Maharashtra Mumbai university January 2015 B M M Mumbai Maharashtra S K Somaiya College Mumbai University H S C Asmita Girls junior College Maharashtra Board S S C Vidya Bhawan Maharashtra Board Advocate Llb student and Journalist Skill Details Company Details company Criminal lawyer law firm description

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Skills Legal Writing Efficient researcher Legal Education Family Law Criminal Defence Environment law and litigation Business legal issue Banking Law and commercial lawEducation Details January 2014 LLM Criminology Pune Maharashtra University of Pune January 2012 LLB Law Pune Maharashtra University of Pune January 2012 Diploma Labour Law Pune Maharashtra University of Pune Advocate Advocate Skill Details LEGAL WRITING Exprience 6 months LITIGATION Exprience 6 monthsCompany Details company Family Criminal in District and Session Court description Legal consultancy services for Co operative Banks Scheduled Banks and Private Banks Clients Federal Bank Chinchwad Pune Bharat Co Operative Bank Chinchwad Pune ICICI Bank Scope of work Finalising Loan Agreements Mortgage agreement Release Deed and Notice of Intimation Title Deed Search Report DRT cases Legal notices for recovery of dues Filing Summary suits Paper Notice Power of Attorney Indemnity bond Family Law Legal Consultancy and representation for matters relating to Family disputes such as Marriage and Divorce Succession Adoption etc Lok Adalat Panel Judicial Member Four Times

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SKILLS Knows English as native speaker IELTS Overall 8 Listening 8 Reading 8 Writing 7 and Speaking 8 5 Hindi with bilingual proficiency and Punjabi as native speaker Able to communicate clearly and concisely with people of diverse backgrounds and levels of authority Exceptional knowledge of administrative procedures evidence rules and trials Can maintain a professional attitude with peers co workers and clients at all times Focused and driven to always meet deadlines for pretrial procedures trials and appellate briefings by effectively utilizing resources A Microsoft Certified Systems Engineer 2008 and very much Competent in Windows and Word processing software Education Details July 2009 to May 2012 Bachelor s Laws Bikaner Rajasthan Maharaja Ganga Singh University August 2008 to November 2008 Microsoft Certified Systems Engineer Networking Chandigarh July 2005 to April 2008 Bachelor s of Science Bio Informatics Chandigarh Chandigarh Panjab University Advocate Newcomer Indian Advocate Skill Details Administration Exprience 72 months Legal Research Exprience 72 months Microsoft Office Exprience 72 months Drafting Exprience 72 monthsCompany Details company District Courts description Key Features Licensed Advocate in practice from 16 Aug 2012 Bar Council of Punjab Haryana Chandigarh Admitted to practice at District Courts Mansa since 18 Aug 2012 Successfully passed the All India Bar Examination AIBE conducted by Bar Council of India BCI in September 2013 Lead Sole Counsel for plaintiff and respondents in number of criminal civil trials Since 2012 have prepared and prosecuted to conclusion either by trial or settlement number of claim cases involving personal injury or death cases Working on the Panel of District Legal Services Authority Mansa run under the supervision of National Legal Services Authority India Former Co Opted Member Administrative Committee Punjab Former Joint Secretary at District Bar Association Mansa 2017 18 Job Duties Advice clients of their legal rights and all matters related to law Plead clients cases which include various International companies before courts of law forums tribunals and boards Researching legal precedents gathering evidence and trials of criminal Injury and death compensation claims and others Draw up legal documents such as bail petitions appeals divorces and contracts etc Negotiates settlements of civil disputes Act as mediator conciliator local commissioner or arbitrator as per Court orders Managing a private practice for more than 6 years including all aspects of administration and management functions controlling costs and achieving objectives related to the practice of law

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Good grasping quality and skillful work Education Details March 2013 to March 2018 B A LL B Law Solapur Maharashtra Solapur University Advocate Skill Details Good knowledge of typing as well as many other activities Exprience Less than 1 year monthsCompany Details company District and Session court of solapur description Forward thinking individual with refined interpersonal and multitasking skills Looking to join a progressive organization to provide assistance in Legal work company District and Session court of solapur description Provide legal assistance in legal work

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Hard working Quick learnerEducation Details June 2014 to May 2017 LLB LAW Mumbai Maharashtra mumbai university January 2014 B Com Commerce Mumbai Maharashtra Mumbai university January 2011 HSC Maharashtra board January 2009 SSC Maharashtra board Advocate Skill Details Company Details company The vidishtra description

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PERSONAL BANKER SAFE 1 AND BUSINESS ADVOCATE Profile Skilled and awarded Personal and Business Banker whose talents shine in a competitive innovative and creative environment Track record of exceeding sales goals improving client retention and growing customer base Team player who truly believes in providing clients with the utmost client experience Has a contagious energy that surrounds the environment she works in E xperienced in high volume multi unit retail and business operations Desires a high level position in a professional corporate environment Core Accomplishments Top Personal Banker and Business Advocate in the District Received The Star Credit Award Received The National Achiever Banker Award Received numerous awards for exceeding sales goals and customers satisfactions Received Most Balanced Performer Award Received Employee of the Year Award Received several Employee of the Month Awards Received Sales Winner Awards An MVP Award Winner A Productivity Award Winner Received Community Top Personal Banker Award Received numerous letters of appreciation and recognition from numbers of highly satisfied customers Ranked among the top Telephone Bankers and Customer Service Representatives in the Nation Received Highest Quality Score Award as Telephone Banker Professional Experience PERSONAL BANKER SAFE 1 AND BUSINESS ADVOCATE Dec 2013 Company Name City State Consistently a top performing Personal Banker and Business Advocate in the district Received a Star Credit Award Recognized for achieving the highest number of partner referrals which includes mortgages merchant services payroll services and insurance products Frequent recipient of customers recognition for providing exceptional customer service experience Relationship Banker Small Business Specialist Investment Representative Nov 2009 to Aug 2013 Company Name City State Played a vital role in the customer banking experience Built relationships with customers by providing them with products and services to meet their needs Acquired retained deepened and managed relationships with customers Generated growth in balances through sales marketing promotion and referral of products and services Delivered outstanding customer experience and helped Branch meet sales objectives contributed to the success of the firm Managed maintained and developed assigned portfolio of customers Profiled customers Uncovered high potential and high balanced customers Uncovered customer s financial needs and provided them product and service recommendations Developed and cultivated existing customer relationships Called existing and prospect customers Partnered with specialists such as Loan Officers Business Bankers and Financial Advisors to ensure customers get access to experts who can help them with specialized financial needs Responsible in opening Consumer and Business accounts Loan applications crossed sells bank products and services and resolved customer service issues Participated in and occasionally facilitated daily branch team meetings Assisted with coaching and training new bankers tellers and other branch professionals Participated in special projects sales campaigns and assignments as requested Identified and resolved complex client service opportunities Received a National Achiever Banker Award Employee of the Month Award Consistently exceeded monthly sales goals Received recognition as one of Top Bankers in Arizona Market District and Community Recognized for consistently providing customers with the utmost customer experience and for deepening and sustaining customers banking relationship Was licensed in Investment Series 6 63 and Insurance Trained as a Small Business Specialist Personal banker Jun 2009 to Oct 2009 Company Name City State Engaged in sales and service activities in a traditional branch setting Opened consumer and Business accounts Loan applications crossed sells bank products and services and resolved customer service issues Referred customers to other areas of U S Bank when appropriate Converted service opportunities into sales events Acquired retained deepened and managed relationships with customers Responsible for generating growth in balances through the sale marketing promotion and referral of products and services Provided banking sales solutions for deposit loan and investment products Acquired new clients and developed current book of business Supported the branch in achieving sales goals Provided sales and service assistance to customers Developed and maintained broad knowledge of products and services to appropriately support client needs Ensured compliance with operational security and audit procedures and policies Participated in special projects sales campaigns and assignments as requested Trained as a Business Banker and participated in extensive loan processing role Telephone Banker Customer Service Representative Oct 2007 to Jun 2009 Company Name City State Answered inbound calls pertaining to customers questions and concerns regarding their accounts Serviced customers existing accounts Recommended new products and services Overcame customers banking concerns which include some escalated issues by recommending solutions and by providing utmost client experience Achieved aggressive sales goals which were measured in daily basis Maintained a well balanced performancein the field of Sales and Customer Satisfactions Referred customers to specialists when necessary Assisted supervisors and managers in retaining new and existing employees Served as a mentor shadower to other telephone bankers and customer service representatives Assisted supervisors in coaching other bankers and customer service representatives Provided and shared best practices to fellow employees Education Bachelor s Degree Social Work St Bridget s College City Philippines Passed the Licensing exam in Social Work Skills Leadership Marketing Motivation Multi unit Operation Management Negotiation Skills New Business Development Operations Start Up Organizational Restructure and Change Outsourcing Performance Analysis Problem Resolution Project Management Project Planning Public Relations Sales Sales Analysis Service Quality Improvement Staff Development Staff Motivation Staff Training Change Implementation Communication Skills Community Outreach Cross Cultural Communications Customer Relations Departmental Operations Management Diverse Market Industry Knowledge Event Management and Promotion Expense Control Fast Learner Hard worker Interpersonal Skills Staff Retention Programs Start Ups and Acquisitions Team Building Team Leadership Team Player

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QUALIFICATION Introduction to Computer EXTRAEducation Details January 2001 to January 2003 Master Law Chennai Tamil Nadu Dr Ambedkar Law University January 1998 to January 2001 Bachelor Law Chennai Tamil Nadu Dr Ambedkar Law University January 1995 to January 1998 Bachelor English Literature Tirunelveli Tamil Nadu Manonmaniam Sundaranar university Advocate Advocate Skill Details Company Details company Practiced description at High Court of Judicature at Madras India City Civil Court Chennai Debt Recovery Tribunal Chennai Consumer Forums Chennai Labour Courts Small Causes Courts Rent control Courts Legal advisor for Christian Institute of Management Chennai in 2016 Legal Advisor for Ruah church Chennai and NESSA Trust till 2018

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CLIENT ADVOCATE ESCALATION SPECIALIST Summary Experienced with over 10 years in high level executive support roles Organized professional and committed to delivering high quality results with little supervision Jack of all trades and wearer of many hats Highlights Results oriented Self directed Strong problem solver Dedicated team player Strong interpersonal skills Microsoft Office proficiency Experience Client Advocate Escalation Specialist Nov 2015 to May 2016 Company Name City State Takeover of escalated calls from customer service Coached customer service representatives to improve skills Business Manager HR Coordinator Training Coordinator Receptionist Jun 2008 to Oct 2015 Company Name City State Managed administrative accounting financial and purchasing functions for the office and the individuals supported Assisted with recruiting and orientating new employees Performed bi weekly payroll reconciled payroll created payroll reports used for budgeting and to adjust staffing Managed and audited employee personnel and training files Maintained employee training database and ensured employees were current in training Purchased office and janitorial supplies Acted as receptionist and managed a multi line telephone system Records Management Document Management System Implementer Jan 2007 to Nov 2007 Company Name City State Assisted in building a DMS library that fit the global model for the site Assisted with department and site wide document audits Telerecruiter Feb 2005 to Jun 2005 Company Name City State Contacted blood donors scheduled future appointments and updated contact information Trained new telerecruiters Student Administrative Assistant Vice Chancellor Sep 2001 to Sep 2004 Company Name City State Independently created database and audited university resident alien files in university s HR department during free time which saved the university a minimum of 200 000 in potential fines Managed the university s utilities legal bills and contract database Created and maintained database for university s Business Travel Account Education Bachelor of Arts Political Science Pre Law 2017 University of New Orleans City State Classes are online and will not interfere with work Certificate Paralegal 2016 East Tennessee University City State Skills Strong clerical management and administrative skills Microsoft Office Customer service

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CUSTOMER SERVICE ADVOCATE Summary Talented Customer Service manager skilled at balancing customer needs and company demands Effectively builds loyalty and long term relationships with customers while achieving all individual sales goals A sales manager skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service Skills Superb sales professional Store planning and design Strong communication skills Detail oriented Personnel training and development Time management Proficient in MS Office Accomplishments Awarded annual merit increases during the first 15 years of employment Consistently exceeded daily sales targets with an average of 5000 in sales each day Managed a successful sales team of 20 members who consistently exceeded sales goals by 80 each month Successfully managed 1 4 million in merchandise per day Fulfilled all supervisory duties when Store Manager was on vacation Interviewed applicants and successfully staffed any vacancies throughout store focusing primarily on assigned areas Routinely helped as many as 20 customers each day in a high volume retail outlet Promoted to Call Center lead within 6 months of employment Experience 03 2015 to 10 2016 Customer Service Advocate Company Name City State Addressed customer service inquiries in a timely and accurate fashion Maintained up to date records at all times Provided accurate and appropriate information in response to customer inquiries Demonstrated mastery of customer service call script within specified timeframes 10 1995 to 02 2014 Sales Manager Company Name City State Delivered excellent customer service by greeting and assisting each customer Addressed customer inquiries and resolved complaints Design and implemented customer satisfaction metrics Completed weekly schedules according to payroll policies Trained all new managers on store procedures and policies Trained staff to deliver outstanding customer service Contributed to merchandising ideas at team sale meetings Reorganized the sales floor to meet company demands Stocked and restocked inventory when shipments were received Received and processed cash and credit payments for in store purchases Opened and closed the store including counting cash opening and closing cash registers and creating staff assignments Worked as a team member to provide the highest level of service to customers Maintained friendly and professional customer interactions Verified that all merchandising standards were maintained on a daily basis Demonstrated that customers come first by serving them with a sense of urgency Shared product knowledge with customers while making personal recommendations Recommended and helped customers select merchandise based on their needs Resolved customer complaints by exchanging merchandise refunding money and adjusting bills Served as liaison between customers store personnel and various store departments Informed customers about sales and promotions in a friendly and engaging manner Trained new employees on company customer service policies and service level standards Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Hired and trained all sales staff for new store location Trained in negotiations and time management Determined staff promotions and demotions and terminated employees when necessary Addressed and corrected sales staff communication issues in a tactful and effective manner Directed and supervised employees engaged in sales inventory taking and reconciling cash receipts Worked closely with the district manager to formulate and build the store brand Helped determine movement placement of incoming merchandise Designed displays to make the store experience interactive and engaging Displayed the appropriate signage for products and sales promotions Arranged items in favorable positions and areas of the store for optimal sales Established and maintained proper high traffic displays resulting in increased sales Conducted staff meetings with sales personnel to introduce new merchandise Researched current and past business performance using on line systems and available reports Effectively communicated and coordinated execution of the plano gram with store management 11 1990 to 08 1995 Sales Manager Company Name City State Managed a 30 000 monthly sales portfolio Served as liaison between customers store personnel and various store departments Answered customers questions and addressed problems and complaints in person and via phone Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction Maintained friendly and professional customer interactions Trained new employees on company customer service policies and service level standards Managed sales staff of 6 members Delivered excellent customer service by greeting and assisting each customer Contributed to merchandising ideas at team sale meetings Directed and supervised employees engaged in sales inventory taking and reconciling cash receipts Determined staff promotions and demotions and terminated employees when necessary Designed displays to make the store experience interactive and engaging Displayed the appropriate signage for products and sales promotions Effectively communicated and coordinated execution of the plano gram with store management 07 1986 to 08 1990 Data Entry operator Company Name City State Verified and logged in deadlines for responding to daily inquiries Assisted with payroll preparation and entered data into cumulative payroll document Verified that information in the computer system was up to date and accurate Promoted positive customer and associate relations through courtesy service and professional appearance 09 1985 to 10 1986 Loan Servicing Representative Company Name City State Collected customer feedback and made process changes to exceed customer satisfaction goals Provided accurate and appropriate information in response to customer inquiries Provided accurate and appropriate information in response to customer inquiries Addressed customer service inquiries in a timely and accurate fashion Assisted with the development of the call center s operations quality and training processes Led a team of customer service representatives to increase service center profitability Education and Training 1983 High School Diploma General Business William Penn Vo tech City State USA General Business Communications Morgan State University City State USA 1984 1985 Skills administrative call center cash receipts cash registers closing Strong communication skills credit customer satisfaction customer service excellent customer service excellent customer service customer service Detail oriented fashion inventory meetings merchandising money MS Office negotiations payroll personnel Personnel training policies processes quality reconciling sales sound store management store management phone Time management

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SERVICE ADVOCATE IV CLINICAL SUPPORT Summary Over 10 years of the insurance industry experience Strong analytical documentation and research skills Highlights Extensive insurance industry and regulatory compliance knowledge Quality assurance by conducting audits experience Analyze issues tack trending and implement process improvement ideas Research develop editing and publish procedures for the department Strong interpersonal and communication skills Report writing Experience managing complex and time sensitive projects Provide important communications regard updates to procedures Claims file management processes Medical terminology specialist Database management All Lines Claims Adjuster Licensed 6 20 State of Florida Experience Company Name City State Service Advocate IV Clinical Support 01 2015 to Current Assist providers with the entry and update of requests for medical clearances Research coordinate and resolve inquiries and claims exceptions Coordinate with other Provider Service areas to identify formal education opportunities Identify document and monitor process improvements Maintain records reports or files Moderate to heavy keying required 9 years experience in health insurance provider s office handling medical coding filing insurance claims or referrals or a managed healthcare telephone service center Experience working with healthcare products including researching and resolving provider inquiries and working with provider contracts and networks Experience working with medical terminology CPT 4 coding ICD 9 coding and claims adjudication inquiry resolution processes and procedures Experience working with BCBSF healthcare products Review contract benefits and approve services for claims payment Examine claim forms and other records to determine insurance coverage Verify investigative information Maintain insurance records Company Name City State Service Advocate V Sales Support Agent Service 08 2013 to 01 2015 Knowledge of all lines of business to include Over 65 MIPPA Medicare Advantage Under 65 Health Care Reform plans BlueCare HMO Blue Options PPO Blue Select PPO Underwritten plans Ancillary products such as Dental and Life Small and Large Group and Claims Processing systems experience Detailed knowledge of the enrollment processes and work flow Assist agents with day to day inquiries Train and educate agents on products procedures and applicable rules and regulations Research and resolve system issues an agent may have Research and resolve all inquiries both sales related and service related for all lines of business and all health and ancillary products Research information and implement solutions for sales partners whose needs demand agility and persistence Collaboration relationship building with external partners such as sales agents brokers consultants key accounts providers or vendors Experience working with Sales or Sales Operational areas Demonstrated experience managing multiple priorities and demands Company Name City State Service Advocate IV Enrollment Maintenance and Billing 03 2007 to 08 2013 Knowledge of all lines of Over 65 MIPPA MedAdvantage Under 65 Healthcare Reform plans to include BlueCare HMO Blue Options PPO Blue Select PPO Underwritten plans Ancillary products such as Dental and Life Document monitor and track call performance for compliance Create track and implement any identified process improvement items Create reports to upper management to identify any delays or estimated completion dates or actual implementations Monitor Inventory for timeliness research any outliers Prepare SQM research collecting and summarizing data identifying trends and root cause analysis Serve as a SME for internal and external customers to resolve consumer market enrollment maintenance membership and billing issues Leader of the Senior Market Continuous Improvement Team Supports continuous improvement efforts through the early identification investigation and resolution of problems by communicating and coordinating with the appropriate contacts for completion Serving on a Process improvement work group Project management and implementation process improvement items Monitor Supervisor callbacks and multiple locations for timeliness and completion within metrics and handle escalated issues etc Invoices and reconciles premium income Maintain knowledge for government and regulatory laws and changes Education All Lines Claims Adjuster 2014 Florida State College at Jacksonville City State 6 20 All Lines Claims Adjuster Bachelor of Arts Psychology 2004 University of North Florida City State Psychology with Social Welfare Minor Strong analytical organization research communication and documentation skills Bachelor of Science Nursing 2001 Jacksonville University City State USA Nursing Submit claims items document progress of patient throughout care Create plan of care and document progress until discharge Associate of Arts Psychology 2000 St Johns River Community College City State Strong writing skills and actively wrote for the college newspaper Skills Healthcare claims authorization computerized and paper claims submission People skills advanced problem solving great organizational skills

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CASE MANAGER OUTREACH ADVOCATE Summary Adaptable and friendly Case Worker and team player with comprehensive background in crisis intervention utilizing motivational interviewing techniques Highlights Microsoft Office Word Excel Outlook Data Entry and Power Point Ability to interact with a diverse population with a compassionate demeanor Excellent interpersonal skills Strong communicator Culturally sensitive Self starter Skilled multi tasker Fast learner Detail oriented Accomplishments Spearheaded cell phone collection program for survivors Received Employee of the Month on multiple occasions Experience Case Manager Outreach Advocate June 2008 to October 2014 Company Name City State Caseworker Outreach Advocate Use Microsoft Word in culmination with Excel to create monthly board reports Responsible for entering daily client data in the Integrated Tracking System Maintaining client files Responsible for maintaining client confidentiality Answer hotline calls Charged with maintaining and ordering all office supplies Used Xerox and fax machine Prepare presentations for outreach events Spearheaded cell phone collection program for survivors Assisted up to 15 survivors of domestic violence and sexual assault per week with setting and achieving goals that lead to recovery and self sufficiency by identifying victim needs and connecting clients to agency services Monitor client s progress with specialized agency service providers e g housing specialist and employment specialist to ensure client is meeting goals and to help minimize any potential barriers to success Conduct approximately a dozen monthly home visits to identify changing needs and assess progress Provide clients with support crisis intervention advocacy information and additional service coordination such as transportation and dispatching Serve as the 24 hour on call responder for one week a month multiple times a year to provide crisis intervention and personal accompaniment for sexual assault survivors Speak publicly to the Fort Bend County community and schools at least ten times annually regarding domestic violence sexual assault and how to create healthy relationships Selected to collect and review all caseworker monthly client status reports Coordinate and monitor specialized service providers e g housing specialist employment specialist follow up position etc to ensure client is meeting social service goals Provide crisis intervention assistance and uses motivational interviewing technique Provide accompaniment as needed Conduct casework with residents to include goal setting regarding recovery access to mainstream benefits education job training employment personal financial planning and other services necessary Oversee client transportation needs Coordinate programs for women including but not limited to support groups employment and self improvement Be knowledgeable of community resources Complete accurate documentation and maintenance of client files Serve as an advocate on behalf of residents Complete Client Service Plan Act as child advocate includes having knowledge of child development parenting skills and dynamics of family relationships sensitivity to the needs of children ability to respond in a constructive supportive manner to the parent and child clients in crisis ability to plan and implement activities for children knowledge of the local network of children s services Act as legal advocate includes having a working knowledge of Texas laws pertaining to family violence sexual assault as well as the justice systems response to family violence sexual assault be familiar with legal services resources and procedures available to victims in each county where services are provided assist clients in safety planning and re evaluation of the safety plan as part of an individual service plan identify legal rights and options as part of individual service plans Complete a minimum of once weekly contact to facilitate client s goal setting and safety planning Participate in agency fundraisers community awareness and speaking activities Provide victim information to clients including referrals to the victim assistance advocacy staff as appropriate Demonstrate leadership communication and problem solving skills in a manner which encourages and empowers residents to seek remedies for positive change Texas Works Advisor 1 August 2005 to May 2008 Company Name City State Texas Works Advisor I Determined and re evaluated eligibility for Food Stamps Medicaid and TANF Interviewed approximately 30 clients daily accurately documented the information gathered and verified case data to determine benefits Explained program benefits and requirements to new and re certified clients Reviewed eligibility of clients for ongoing services Promoted self sufficiency to clients and potential clients through coaching peer counseling and assessment of client records Prepared and coordinated mail faxes and express packages as well as maintaining neat client files via filing and photocopying Interviewed and assessed Number new clients each week Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems Referred clients to outside social service providers to address psychiatric and personal issues Pursued ongoing education and training opportunities to further develop professional skills Built positive rapport with law enforcement officers court officials and community service agencies Referred clients to other mental health resources in the community for further services Referred family members to outside support options to help them cope during times of increased stress Communicated with local agencies schools churches courts and employers regarding client involvement and attendance in programs Call Center Representative June 2002 to October 2002 Company Name City State Answered multi line phones and routed calls to the appropriate center Scheduled appointments andassisted clients with problem solving Helped to maintain an efficient office by assisting with copying and faxing Education No Degree Psychology May1992 Houston Community College City State USA High School Diploma June 1990 Forest Brook High School City State USA No Degree Business Administration January 2012 Hampton University City State USA Additional Information AWARDS AND HONORS Awarded Employee of the Month at the Fort Bend County Women s Center in the year of 2008 2009 2010 2011 Skills Excellent communication computer skills copying counseling data entry documentation faxing filing financial planning goal setting leadership Microsoft Office Outlook Power Point Word and Excel networking organizational skills presentations problem solving problem solving skills and public speaking

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CUSTOMER CARE ADVOCATE Experience Customer Care Advocate 04 2019 to Current Company Name City State Respond to phone calls and correspondence including but not limited too appeals corrected claims timely filing and claims projects Responding to high call volumes of incoming calls and customer inquiries from current and prospective members providers as well as internal and external business partners and seeing those calls to completion Maintaining current knowledge of BMCHP and Wellsense Health Plan benefits provider network development and contact issues Mass and New Hampshire Medicaid regulations as well as industry standards for claims adjudication and other party liability issues Meeting performance goals established for the position in the areas of productivity call quality and customer satisfaction Adhere to HIPPA guidelines Perform other duties when assigned Customer Care Representative 03 2017 to 04 2019 Company Name City State Resolving customer inquiries and problems through effective interaction with both internal and external staff particularly in the areas of marketing enrollment provider relations Customer Care Center and claims Responding to a high volume of incoming calls and customer inquiries from current and prospective members providers and both internal and external staff and utilizes appropriate resource materials to effectively and accurately interpret respond and resolve customer inquiries and sees those calls through to completion Utilizing appropriate resource materials to effectively and accurately interpret respond and resolve customer inquiries and problems Maintaining knowledge of the plan contracts and effectively interpreting information related to the plan s benefits Employs strong interpersonal skills in order to handle difficult calls courteously and professionally Document calls in accordance with departmental policies Work with peers to solve problems and promotes teamwork Makeup Artist 03 2013 to 07 2014 Company Name City State Educated clients about products and performed full service makeup applications Participated in focus days and promotional events to build client loyalty and to attract new clientele Achieved sales goals in accordance with productivity objectives Recorded clients purchasing information to communicate and ensure future business Server Waitress 08 2009 to 05 2014 Company Name City State Presented and explained menus to customers Answered queries regarding restaurant items and informed them of daily specials Provided excellent customer service Worked closely with restaurant staff to ensure that orders were served in an efficient manner Orders were assembled properly in the kitchen and delivered to customers in a timely manner Dedicated and meticulous high level of accurateness and attention to detail Earned management trust by serving as key holder responsibly opening and closing Establishment Skincare Specialist 07 2006 to 06 2009 Company Name City State Developed and maintained quality relationships with clients through follow up practices and event invitations Exceeded sales goals and expectations on various skin care brands by using up selling Produced weekly brand reports in order to identify which products needed additional assistance for meeting monthly sales goals Calculated a daily sales goal to help consultants stay on track Attended training and education courses to train peers in various skincare brands Beauty Advisor Manager 03 2005 to 05 2006 Company Name City State Welcomed each guest while offering a superior customer experience Supervised Beauty department hired and developed staff managed performance and oversaw all departmental functions Responsible for proper promotion of products to all clients through professional tutorials and the introduction of new techniques to fully maximize use of products Attend periodic vendor training seminars and achieve the highest level of product knowledge Work History Server Waitress 02 2009 to Current Company Name City State Presented and explained menus to customers Answered queries regarding restaurant items and informed them of daily specials Provided excellent customer service Worked closely with restaurant staff to ensure that orders were served in an efficient manner Orders were assembled properly in the kitchen and delivered to customers in a timely manner Dedicated and meticulous high level of accurateness and attention to detail Earned management trust by serving as key holder responsibly opening and closing Establishment Makeup Artist 03 2013 to 07 2014 Company Name City State Educated clients about products and performed full service makeup applications Participated in focus days and promotional events to build client loyalty and to attract new clientele Achieved sales goals in accordance with productivity objectives Recorded clients purchasing information to communicate and ensure future business Skincare Specialist 07 2006 to 06 2009 Company Name City State Developed and maintained quality relationships with clients through follow up practices and event invitations Exceeded sales goals and expectations on various skin care brands by using up selling Produced weekly brand reports in order to identify which products needed additional assistance for meeting monthly sales goals Calculated a daily sales goal to help consultants stay on track Attended training and education courses to train peers in various skincare brands Beauty Advisor Manager 03 2005 to 05 2006 Company Name City State Welcomed each guest while offering a superior customer experience Supervised Beauty department hired and developed staff managed performance and oversaw all departmental functions Responsible for proper promotion of products to all clients through professional tutorials and the introduction of new techniques to fully maximize use of products Attend periodic vendor training seminars and achieve the highest level of product knowledge Education High School Diploma West Roxbury High School City State Skills Creative problem solver MS Windows proficient EExceptional communication skills Trusted key holder SStrong client relations Mediation capability SStrategic sales knowledge Proficient in cash management QQuick learner Floor set design expertise Attention to detail cash management closing communication skills Creative problem solver clientele client clients client relations excellent customer service focus Mediation MS Windows promotion purchasing quality Quick learner selling sales seminars set design skin care Strategic Professional Summary I am a motivated individual with exceptional customer service skills looking for professional growth My experience in various settings have developed my understanding in working with a broad spectrum of customers

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SENIOR CUSTOMER SERVICE ADVOCATE Professional Profile Over ten years of management and customers services skills in retail and call center environment Expert computing and technology skills in multiple software applications Qualifications Leadership Sales Writing Communications Customer Service Training Counseling Client Support Multitasking Professional Microsoft Office Relevant Experience Increased client engagement in all Active Health products and services sales by 98 each quarter Experience Senior Customer Service Advocate October 2010 to November 2016 Company Name City State Provides daily leadership to customer service staff Identifies system and workflow improvements to enhance the team s efficiency Handles telephone and written correspondence from varied sources Explains customer member specific plan of benefits along with member s responsibilities in accordance with contracted arrangements Documents and tracks all member contacts events and outcomes via appropriate systems Accesses information from a variety of systems and references including contracting and network system Shift Supervisor August 2009 to October 2010 Company Name City State Completed day to day operation of the store such as overseeing staff Responded to customer inquiries and complaints Directed and supervised employees engaged in sales inventory taking Reconciling cash receipts or in performing services for customers Monitored sales activities to ensure that customers receive satisfactory service and quality goods Assigned employees to specific duties Manager of Parts Sales December 2008 to July 2010 Company Name City State Resolved customer complaints regarding services products or personnel Monitored sales staff performance to ensure that goals are met Conferred with company officials to develop methods and procedures to Increased sales expand markets and promote business Determined replacement parts required according to inspections of old parts Examined returned parts for defects and exchange defective parts or refunded money Sales Consultant October 2007 to June 2009 Company Name City State Assessed nutritional needs diet restrictions and current health plans to develop and implement dietary care plans and provide nutritional counseling Consulted with physicians and health care personnel to determine nutritional needs and diet restrictions of patient or client Counseled individuals and groups on basic rules of good nutrition healthy eating habits and nutrition monitoring to improve their quality of life Developed curriculum and prepare manuals visual aids course outlines and other materials used in teaching Recovery Specialist January 2007 to January 2008 Company Name City State Received payments and post amounts paid to customer accounts Located and monitored overdue accounts using computers and a variety of automated systems Recorded information about financial status of customers and status of collection efforts Located and notified customers of delinquent accounts by Advised customers of necessary actions and strategies for debt repayment Skilled in persuading customers to pay amounts due on credit accounts damaged claims or non payable checks or to return merchandise Branch Manager January 2006 to January 2007 Company Name City State Supervised all daily operations of the branch which included hiring firing and maintaining of personnel staff training and schedules Established and maintain relationships with individuals and businesses Examined evaluated and processed loan applications Reviewed collection reports to determine the status of collections and the amounts of outstanding balances Responded to all customer complaints and resolved any problems Ensured the highest level of customer service Branch Manager January 2006 to January 2007 Company Name City State Supervised all daily operations of the branch which included hiring firing and maintaining of personnel staff training and schedules Established and maintain relationships with individuals and businesses Examined evaluated and processed loan applications Reviewed collection reports to determine the status of collections and the amounts of outstanding balances Responded to all customer complaints and resolved any problems Ensured the highest level of customer service Sr Appeal Complaints Analysts November 2016 to Current Company Name City State Review research and respond to complaints within the required time frame established by the better business bureau Review research and respond to regulatory complaints including CFPB state attorney General office and other regulatory agencies Ensure received complaints are documented and recorded on the appropriate spreadsheets Provide weekly analyst identifying trends by type state and client Validate and verify complaints and answered in timely fashion with the appropriate responses Identify high risk or problematic complaints and notify Compliance Management team Complete call reviews determine if any disciplinary action should be taken Provide coordination for compliance and regulatory related projects Effectively communicate levels of risk to specific departments Ability to advise senior management on any regulatory charges that may affect risk and provide recommendations to mitigate the potential risk Coordinate with Legal team to ensure aware of potential cross over between complaints and ADLs or lawsuits Collaborate with Compliance Management Team to ensure that the entire company is aware of compliance requirements and issues Support the Director of Compliance VP of Compliance and Chief Compliance Officer in their roles and daily task Education Bachelor s Degree Business Administration May 2013 Strayer University City State USA MBA Health Services Administration 2016 Strayer University City State United States Skills basic benefits cash receipts counseling credit client customer service staff training financial firing hiring inventory leadership materials exchange money network personnel quality Reconciling sales teaching telephone workflow written

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FAMILY AND COMMUNITY ADVOCATE Professional Summary Affiliations Creative problem solver computer literate Experience in Domestic Violence advocacy conflict resolution Trauma counseling community referrals Excellent communication organizational and information gathering skills Effective multicultural communication interaction skills Ability to provide crisis services including suicide prevention Expertise in Counseling including in home group facilitation Expertise in developing implementing monitoring different projects and or assignments Knowledge of techniques used for both Mental Health Substance Abuse services Cognitive Behaviorist Skills Self motivated Team leadership Strong verbal communication Powerful negotiator Conflict resolution Extremely organized Client assessment and analysis Work History 03 2015 to 09 2017 Family and Community Advocate Company Name City State Completion of or update of applications leading to financial assistance toward home heating or cooling bills as well as assistance towards rent or mortgage payments to at risk low income elderly and disabled households Referrals to community resources as needed Completion of applications for Home Weatherization program and agency Head Start Facilities Compiled and monitored case files Coordinator of VITA Tax program Community Outreach 4x s yearly Utilized technology solutions for data entry Community Outreach resulted in 15 increase in financial assistance 01 2009 to 01 2011 Substance Abuse Counselor Company Name City State Completed Psychosocial Assessments and Treatment Plans to determine the eligibility and provisional needs of persons suffering from Opiate Addiction Monitored progress through weekly individual and group sessions team staff meetings and random Urine Surveillance Completed authorization for T 19 reimbursements Collaborated with on site medical team for maximum services Compiled and monitored case files Provided community referrals as needed Group leader 01 2008 to 01 2009 Case Manager Company Name City State Completed Psychosocial Assessments and Treatment Plans Compiled and monitored case files Utilized technology solutions to streamline data entry and report writing Collaborated with in house and community staff to maximize services Provided community referrals as needed Monitored daily living activities to assess quality of life status Completed monthly stats On clients seen and services rendered On site case management resulted in 45 reduction in crisis situations 01 2004 to 01 2008 Lead Case Manager Company Name City State Completed Psychosocial Assessments and Treatment Plans within the Prison setting to determine provisional needs for discharging inmates in the area of personal and family adjustments finances employment food and clothing housing and physical and mental impairments Developed and implemented program curriculum Compiled and monitored case files and utilized technology solutions to streamline management tasks and report submission Supervisor and trainer of Masters and Bachelor Interns Provided employment services including resume writing job leads job retention Case management resulted in 50 recidivism reduction in a 4 year project Virgil Joiner pg 2 01 2000 to 01 2004 Therapist Company Name City State Completed Psychosocial Assessment and Treatment Plans to determine diagnosis and provisional needs of clients with wide range of Mental Health Disorders including AODA Assisted clients in modifying negative attitudes and behaviors through weekly individual and group session and Urine Surveillance Compiled and monitored case files Provided in home therapy In home services resulted in 60 increase in client retention Observed and monitored client behavior and responses to treatment 01 1998 to 01 2001 Psychotherapist Company Name City State Completed Psychosocial Assessments and Treatment Plans on clients diagnosed with a wide range of Mental Health Disorders Directed clients in modifying attitudes and patterns of negative behavior through weekly individual sessions Compiled and monitored case files Completed authorizations for insurance reimbursement Collaborated with Psychologist and Psychiatrist regarding diagnosis and medication monitoring Conducted in home services including crisis intervention Provided community resources as needed In home services resulted in 35 increase in client retention Observed and monitored client behavior and responses to treatment Skills streamline agency Case management Counselor Counseling crisis intervention client clients data entry diagnosis financial insurance meetings Mental Health progress Psychiatrist quality report writing Supervisor Tax therapy trainer Trauma Treatment Plans Education 1995 MSW Social Welfare University of Milwaukee City State Advanced Opportunity Fellowship Award UW Milwaukee Field Placement Advisory Brd Member African American Student Achievement Award Association of Black Social Workers Book Fund Award 1993 BSW Social Welfare Concordia University Wisconsin City State Member Student Social Work Club AODA Counselor Social Work Intern WCS Wings Correctional Program Milwaukee WI AODA Counselor Social Work Intern Women In Need of Greater Support VA Medical Center City State

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BUSINESS ADVOCATE BANKER Cruz Navarro Cruz Navarro Professional Summary Highly ambitious professional with background in Financial Services Procurement and Management Expertise in market analysis forecasting and client needs assessments Highly ambitious professional with background in Financial Services Procurement and Management Expertise in market analysis forecasting and client needs assessments Skills account management Business Development business operations CISCO International Business logistics Oracle purchasing Sales spreadsheets tax law Skills Budgeting and finance Strong verbal communication Conflict resolution Client assessment and analysis Budgeting and finance Strong verbal communication Conflict resolution Client assessment and analysis Proficient level Microsoft Office Oracle CRM Strong verbal communication Client assessment and analysis Conflict resolution Proficient level Microsoft Office Oracle Strong verbal communication Client assessment and analysis Conflict resolution Proficient level Microsoft Office Oracle Work History 07 2016 to Current Business Advocate Banker Company Name City State Target and identify affluent clients analyze their needs provide financial solutions based on their relationship with the bank and refer then to the appropriate business line when required Company s advisor for the Small Business Development provide financial wellness solutions for new and existing clients Consultation of credit products and state regulations for business origination and ownership Plan develop and execute out of office visits and venues to small business owners to develop stronger relationships and increase profitability Participate on a weekly basis on conference calls with the Small Business Segment leader and Wells Fargo at Work Program director for better understanding and direction Create performance and efficiency report direct morning huddles with team members to provide feedback of previous activities Assist management with operational activities team member s schedules cash shipments random vault audits dual control assignments approvals challenging situations with customers etc 07 2016 to Current Personal Banker Safe Company Name City State Target and identify affluent clients analyze their needs provide financial solutions based on their relationship and refer then to the appropriate business department when required Partner up with Financial advisors Mortgage consultants and additional team member to develop client acquisition plans Consultation to business owners of banking and credit solutions throughout Wells Fargo tools and services for business owners Assist Wells Fargo international clients providing tailored recommendations suiting their needs Out of office visits and venues to business owners to develop stronger relationships and increase bank profitability Assist management with operational activities team member s schedules cash shipments random vault audits dual control assignments approvals challenging situations with clients etc Created strategies to develop and expand sales of services to existing customer which resulted in a 24 increase in annual revenue Advised clients on mortgage educational and personal loans Maintained friendly and professional customer interactions 07 2016 to Current Personal Banker Safe Company Name City State Target and identify affluent clients analyze their needs provide financial solutions based on their relationship and refer then to the appropriate business department when required Partner up with Financial advisors Mortgage consultants and additional team member to develop client acquisition plans Consultation to business owners of banking and credit solutions throughout Wells Fargo tools and services for business owners Assist Wells Fargo international clients providing tailored recommendations suiting their needs Out of office visits and venues to business owners to develop stronger relationships and increase bank profitability Assist management with operational activities team member s schedules cash shipments random vault audits dual control assignments approvals challenging situations with clients etc Created strategies to develop and expand sales of services to existing customer which resulted in a 24 increase in annual revenue Advised clients on mortgage educational and personal loans Maintained friendly and professional customer interactions 12 2015 to 07 2016 Licensed Service Advisor Company Name City State Meet business goals by proactively reaching out to existing and new clients cross sell and increase insurance coverage Review profit metrics analyze areas of opportunity and develop an action plan for a successful goal achievement Client outreach for retention insurance review renewal and leads for new business and high value account management Create policy orders based under the Texas Insurance Law for Homeowners Renters Flood FEMA Auto and Commercial Partnership with Real Estate agents Mortgage Consultants for business aquisition and referral program Supported Chief Operating Officer with daily operational functions 12 2015 to 07 2016 Licensed Service Advisor Company Name City State Meet business goals by proactively reaching out to existing and new clients cross sell and increase insurance coverage Review profit metrics analyze areas of opportunity and develop an action plan for a successful goal achievement Client outreach for retention insurance review renewal and leads for new business and high value account management Create policy orders based under the Texas Insurance Law for Homeowners Renters Flood FEMA Auto and Commercial Partnership with Real Estate agents Mortgage Consultants for business aquisition and referral program Supported Chief Operating Officer with daily operational functions 12 2015 to 07 2016 Licensed Service Advisor Insurance Broker Company Name City State Meet business goals by proactively reaching out to existing and new clients cross sell and increase insurance coverage Review profit metrics analyze areas of opportunity and develop an action plan for a successful goal achievement Client outreach for retention insurance review renewal and leads for new business and high value account management Create policy orders based under the Texas Insurance Law for Homeowners Renters Flood FEMA Wind and Hale Auto and Commercial Contact financial institutions for assistance with Escrow Accounts payments amendments and requirements Assist to network events develop partnership with Real Estate Mortgage and other insurance companies 02 2013 to 12 2015 Office Manager II Company Name City State Generate spreadsheets reports and correspondence to use internally and externally Perform monthly financial estimations to support financial transactions related to business activities Match invoices to statements and purchase orders for optimum accuracy Support calculating taxes of purchasing activities acquired services and the deductions they might have Revision of lawful permits and commercial invoices as result of transnational operations Assist generating report of past Import and export transactions as requested by the Federal Government tax law enforcement Gather necessary data to cross reference and generate the required reports Submit data entries as required by management into the company s system Requisition of information invoices forms permits etc as requested by management Organize and update the cloud data files required by Audit department Record payments history manage the cashbox when needed deposit of checks or payments when requested Generate reports of monthly operational expenses revenue and break even point when requested Build rapport with the suppliers and manage the logistics process to ensure business operations 02 2013 to 12 2015 Office Manager Company Name City State Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements Monitored and evaluated personnel performance to complete quarterly reviews recommend advancement or address productivity concerns Held oversight of office inventory activities including ordering and requisitions stocking and shipment receiving Established efficient workflow processes monitored productivity and implemented modifications to improve overall effectiveness of office personnel and activities Match invoices to statements and purchase orders for optimum accuracy Revision of lawful permits and commercial invoices as result of transnational operations Record payments history manage the cashbox when needed deposit of checks or payments when requested Build rapport with the suppliers and manage the logistics process to ensure business operations Administered to CRM and company database maintenance and updates 02 2013 to 12 2015 Office Manager Company Name City State Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements Monitored and evaluated personnel performance to complete quarterly reviews recommend advancement or address productivity concerns Held oversight of office inventory activities including ordering and requisitions stocking and shipment receiving Established efficient workflow processes monitored productivity and implemented modifications to improve overall effectiveness of office personnel and activities Match invoices to statements and purchase orders for optimum accuracy Revision of lawful permits and commercial invoices as result of transnational operations Record payments history manage the cashbox when needed deposit of checks or payments when requested Build rapport with the suppliers and manage the logistics process to ensure business operations Administered to CRM and company database maintenance and updates 07 2010 to 01 2013 Buyer Company Name City State Research of requested product review supplier s location price quality and efficiency for a well rounded decision Negotiate price term of payments product specifications shipment details warranty policies and further assistance required Quote the inquired products and services and present at least three ideal options for business Place requisition of products into the ERP MRP Discuss budget specifications with management when required and review reduction of costs options Weekly phone conferences with management regarding financial or market updates Facilitated a fast paced and dynamic entrepreneurial environment Served as executive staff liaison to several committees Reconciled business and creative needs Observed all laws regulations and other applicable obligations 07 2010 to 01 2013 Order processing agent Company Name City State Research of requested product review supplier s location price quality and efficiency for a well rounded decision Negotiate price term of payments product specifications shipment details warranty policies and further assistance required Quote the inquired products and services and present at least three ideal options for business Place requisition of products into the ERP MRP Discuss budget specifications with management when required and review reduction of costs options Weekly phone conferences with management regarding financial or market updates Facilitated a fast paced and dynamic entrepreneurial environment Served as executive staff liaison to several committees Reconciled business and creative needs Observed all laws regulations and other applicable obligations 07 2010 to 01 2013 Order processing agent Company Name City State In this position I was hired by Infosys LTD México but would work under CISCO SYSTEMS direction providing internal support to the San José CA office and LATAM countries Research requested product information review supplier s location reputation prices quality efficiency for a well rounded decision Negotiate price term of payments product specifications shipment details warranty policies and further assistance when required Quote the inquired products and services and present at least three ideal options for business Place requisition of products into the ERP MRP systems usually working with CISCO systems and Oracle Review performance indicators as monthly quarterly and annually purchases Discuss budget specifications with upper management when required and review reduction of costs options Weekly phone conferences with Internal upper management regarding financial or market updates Internal customer interaction with the Sales department Weekly and monthly spreadsheets report of purchased materials costs Education 2017 Houston Community College Leadership account management business Project Management Certification on going development 2018 On going Project Management Certification Management Houston Community College City State 2012 Bachelor International Business Management Universidad Autónoma de Nuevo León City State Emphasis in Business development and Management 2012 Universidad Autonoma de Nuevo Leon Oracle ERP and MRP systems Salesforce com Bachelor s degree in International Business CRM Customer Relationship Management Administration Proficient in Microsoft Office Affiliations Chair member of the Wells Fargo Latin Connection Houston Chapter

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CUSTOMER SERVICE ADVOCATE Summary Highly motivated coaching and analytical health insurance leader Experience Customer Service Advocate Mar 2016 Company Name City State Patient Cetner Medical Home Dedicate Representative Working 0 2 FCR Case Report Coaching new and seasoned reps on casework and taking calls Coach and assist new customer service representatives Helps train and inform departments regarding PCMH Missionary Pastor Church Planter Jun 2016 Company Name City State Assist Living River Chapel in Church Revitalization Develop and teach discipleship curriculum on a weekly basis Preach 45 minute lecture and interactive lessons on a weekly basis Started a non for profit organization called The Sparrows Provides teaching on manhood womanhood marriage parenting Roasts and sells coffee for non for profit organizations Retreat center Customer Service Specialist Contractor Sep 2014 to Mar 2016 Company Name City State Creates and maintains databases tracking and trending first contact resolution Analyzes and evaluates customer service representative phone calls Contributes ideas and plans for providing exceptional customer service Models exceptional customer service skills and appropriate diagnostic sales techniques Contributes ideas and offered constructive feedback at weekly sales and training meetings Evaluates the accuracy and quality of data entered into the agency management system Follows up with customers on unresolved issues Outreach Pastor Aug 2014 to Mar 2016 Company Name City State Leads a team of paid staff and volunteers to maintain and improve the church outreach focus Frequently speaks in front of groups of 20 to 300 people Establishes strategic relationships with local advertising outlets and ensures continuous awareness of the church in the community Functions as owner and champion of all external marketing activities maximizing attendance of special outreach focused events and any other activity requiring external marketing support Works with church staff to create new events and other venues for inviting new people to eventually become regular attendees of church services Leads the Guest Services ministry as part of the church s weekend services Facilitates a Starting Point class as the first step in an attendee s connection and involvement in the church Quality Assurance Analyst Aug 2013 to Aug 2014 Company Name City State Pinpointed and corrected claims processing errors Evaluated the accuracy and quality of data entered into the agency management system Followed up with customers on unresolved issues Reported policy changes and company conditions affecting customer satisfaction Conducted annual reviews of existing policies to update information Analyzed and evaluated to customer service representative phone calls Developed a system for first call resolution Coached and trained entry level to senior employees on policy changes affecting customer satisfaction Customer Service Representative Aug 2011 to Aug 2013 Company Name City State Answered an average of 100 calls per day by addressing customer inquiries solving problems and providing new product information Described product to customers and accurately explained details and care of merchandise Provided an elevated customer experience to generate a loyal clientèle Answered product questions with up to date knowledge of sales and company promotions Investigated and resolved customer inquiries and complaints in a timely and empathetic manner Asked open ended questions to assess customer needs Shift Supervisor Manager Jun 2008 to Aug 2011 Company Name City State Ensured daily business sales goals are exceeded and or completed Ran daily sales total reports Ensured superior customer satisfaction Interviewed potential employees Engendered customer loyalty by remembering personal preferences and allergy information Set and achieved goals for professional development Trained coached and mentored staff to ensure smooth adoption of new program Implemented innovative programs to increase employee loyalty and reduce turnover Teacher and Coach Aug 2007 to Jun 2008 Company Name City State Acted as a positive role model for team participants and in the community Taught a range of sport specific skills in a clear safe manner Built strong rapport with athletes and assistants before during and after coaching seasons Developed game plans and adjusted them according to various game situations Successfully improved student participation in the classroom through integration of creative role playing exercises Introduced special outreach programs to department chair in effort to increase institution s interest in community service Organized grade records to increase reference speed Education Bachelor of Arts Historical Theology May 2007 Moody Bible Institute City State Historical Theology Master of Divinity The Southern Baptist Theological Seminary City State USA Current Student Skills quality analysis training teaching mentoring coaching life coaching advertising agency coaching customer satisfaction customer service customer service skills databases Database focus insurance marketing meetings Works Multitasking communicator policies quality rapport sales sales and training spreadsheet strategic Team Player phon

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PATIENT HEALTH ADVOCATE Summary As a Patient Health Advocate I am highly motivated and qualified in customer service By establishing a quick rapport and utilizing both a calming and inquisitive style I am confident that my many years of experience will prove to be an asset I am seeking a position that will provide a variety of new skills and experience Skills Client relations specialist Conflict resolution techniques Focused on customer satisfaction Skilled multi tasker High customer service standards Call center management experience Telecommunications knowledge Proficient with Microsoft Office Suite Skills Careful and active listener Professional and friendly Multi tasking Computer Proficiency Customer Needs Assessment Customer Service Data Collection Data Entry Documentation Email Typing Microsoft Excel Microsoft Office Suite Microsoft Outlook Experience November 2016 to Current Company Name City State Patient Health Advocate Ability to motivate patients to utilize therapy equipment in accordance with their physician s direction Combined skills encouraging complying with equipment utilization while facilitating an effective and efficient resolution that the patient accepts and can adhere to Manage all aspects of patient compliance monitoring for a specified regional and or state demographic using patient monitoring applications and resources Use application to manage administration features patient administration data loading and correcting usage data creating or editing patient accounts prioritizing work assignments Conduct field office intervention calls to assist staff with specific patient support to overcome barriers and improve their therapy usage Create work orders and schedule patients for field office visits with appropriately trained staff Promptly and professionally respond to incoming telephone calls and emails from patients employees and referral sources Monitor patient concerns patient satisfaction and grievance issues for investigation and resolution Assist management in developing solutions to better enhance work flows and process efficiency September 2010 to November 2016 Company Name City State Senior Customer Qualification specialist Respond to telephone fax and EDI inquiries and orders from referral sources and homecare patients Document referral request for coordination of care Provide information on equipment supplies and services Assist walk in patients with the selection of equipment supplies and services Demonstrate professional etiquette and courtesy when interfacing with customers Resolve patient customer complaints by identifying problems and coordinating appropriate corrective action Assesses patient needs and promotes company products and services Complies with and adheres to all regulatory compliance areas policies and procedures and best practices June 2010 to September 2010 Company Name City State Customer Service Associate Cashier Receives payment from customers for the purchase of merchandise Operates a cash register and manages cash to no variances Provides service to customers Processes customer sales to include accepting payment packs merchandise and issues receipts and change Maintains the appearance of store which may include stocking and performing general housekeeping duties November 2008 to May 2010 Company Name City State Customer Service Supervisor Supervise a Child Support customer service call center Duties included maintaining daily statistics of the unit and monitoring daily performance of service representatives and providing constructive criticism to help them improve their skills Serve as a resource to others in the resolution of complex problems and issues using ACSES software Bi weekly submission of payroll Hire new employees and administer disciplinary action up to and including termination Supervise the daily activity of the call center policy and procedures April 2006 to November 2008 Company Name City State Case Manager Responsibilities included working with families low income families to obtain child care assistance Semi annual reviews of cases to determine eligibility for assistance Managing new client orientations and communicating daily with clients about the status of their case Education and Training 1985 Alameda High School City State United States General High School Diploma

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DOMESTIC VIOLENCE COUNSELOR ADVOCATE Summary I am a responsible self starter who communicates well and is dedicated to providing great customer service and staff support I am comfortable working autonomously or in a team based setting I am both calm and focused great at prioritizing completing multiple tasks simultaneously and following through to achieve project goals Experience 01 2015 Current Company Name City State Domestic Violence Counselor Advocate The nonprofit organization that I work for has had a contract with the Department of Children and Family Services of San Bernardino County since 2010 to provide Domestic Violence counseling education advocacy and support for their staff and clients at their Eastern office I work onsite at the county office Monday through Friday 8am to 5pm and provide the follow Duties crisis intervention trauma informed care preventative services and support services to victims of domestic violence their families as well as CFS staff Services include assessing victims for danger safety planning assisting victims to get into emergency shelter providing weekly domestic violence education classes and groups accompany and advocate for clients at the Juvenile Dependency and or superior court as well as linking victims up with additional resources in their community How I provide support services to the department staff is by attend daily RAM s Risk Assessment Meetings These are meetings where the social workers and I provide the information collected from the family and present them to CFS social workers supervisors and management regarding which key factors are present which are not assessing the degree of risk in a family and if the family has a plan support system and the likelihood of future maltreatment to a child or adolescent I will also attend TDM s Team Decision Making meetings a Team Decision Making meeting is a collaborative process designed to produce the best joint decision concerning the family the child s safety and placement with contributions from Children Family CFS staff family members parents the child when appropriate community partners service providers foster parents family s support networks and other supports as invited I follow up and documented the outcome of each referral till services are completed and cases are closed I also present yearly workshops and training for CFS staff new hires and interns regarding domestic violence I also continuously develop and provide brochures written material and the latest information to raise the awareness of domestic violence Part of my regular office duties includes completing a daily service log daily case notes new client intakes preparing referral outcome reports and letters for the department or court and monthly summary reports 02 2013 07 2015 Company Name City State Shelter Hotline Advocate I took a graveyard position at this shelter working 4 nights a week 10 hours each night from 10pm to 8am my duties included Taking nightly hotline calls conducting crisis intervention over the phone and in person conducting shelter intakes if appropriate or referring the caller to other requested resources in their community I would provide onsite supervision of the shelter and its residence overnight Daily duties included Walking the shelter every hour assuring that the residents follow the house rules for example safety bed time curfew noise level and any conflict resolution that may occur Working with shelter clients consisted of teaching independent living skills such as cooking household chores laundry personal hygiene interpersonal communication and the effects of domestic violence as well as working with them on communal living skills Occasionally I would dispense medication first aid hygiene products or transporting the clients and their children to the ER as needed I performed daily documentation of client s behavior actions and needs that they may have throughout the night in their file Part of my administrative duties was to maintain update and submit accurate documentation of our hotline reports and closing the files of clients that exited the shelter I would also make sure the shelter and offices were maintained in a clean organized fashion by providing a variety of housekeeping functions on a daily basis I was frequently asked to ensure that all new personal were well versed and trained on the overnight shelter operations and procedures by providing training for new employees interns and volunteers 08 2008 04 2013 Company Name City State Domestic Violence Counselor Advocate I began working with this agency as an administrative assistant helping the office program director my regular office duties included answering and screening a heavy volume of phone calls which for the first 2 years included hotline calls handling the mail filing making copies maintaining accurate inventory of office supplies ordering supplies and assisting Clients with intake paper work After completing the state mandated 40 hour training I worked my way up to advocate part of my new duties included assessing clients and providing crisis intervention when needed I facilitated support groups and life skills empowerment workshops In 2009 when our office program director left I took over managing the day to day operations of our outreach center as well as working with clients one on one from 2009 2011 The added responsibility was to coordinate with a local organization that provided us with food for our food pantry when we used to buy the food in the past I collaborated with local community partners agencies and organizations so that we all work together to provide clients and their families with as many services as they need on the mountain I planned and put on fundraisers and event in the community to raise awareness for domestic violence and sustain our agency this was accomplished by our take back the night event our candlelight walk ice cream social as well as tabling at yearly resource fairs and making presentation to our local schools agencies and organization I was also responsibly to train our new office hires and volunteers as well as doing my part in presenting at our State Mandated Domestic Violence training that the agency conduct 2 times a year 09 2005 07 2007 Company Name City State Administrative Assistant My general office duties included fielding and screening phone calls for administration and sales representatives I handled daily billing and invoicing for two office locations one being out of state in Saint Louis MO I was responsible for all the accounts receivable and collections I assisted in coordinating LTL shipping and prepared import documentation for customs Acor imported their ball bearing parts from China I prepared all daily reports spreadsheets return goods authorizations and payable verification and verified potential client s credit references and provided references for existing clients 09 2000 06 2005 Company Name City State Administrative Assistant My responsibilities included conducting I 9 review drug test reference and criminal background checks on potential employees in accordance with EEOC regulations and agency standards My daily duties included updating and maintaining client and employee data on the agency s computerized system Performed clerical duties such as typing faxing and sending e mails as well as handling all of the agency s correspondence I addressed clients and employees inquiries concerns by assisting them or directing them to the appropriate party in a timely manner I scheduled and conducted interviews with clients and potential employees I performed follow ups with clients during employees first month of work and checked on them on a regularly basis Responsible for all accounts receivable and accounts payable I also created and maintained the agency s website Education 1995 Citrus College General Education General Education 1992 Glendora High School West College Medical Assistant High School Diploma Domestic Violence 40hour training Languages Bilingual Fluent in Spanish Skills Microsoft Office Word Excel Power Point Outlook Programs AIMsi OMS Systems UPS Worldship and ALICE Apricot Type 40 WPM 10 key touch by Sign Touch

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CHILD PERFORMER WELFARE ADVOCATE Summary Administrative professional offering excellent communication and computer skills Meets deadlines and works with a high level of multicultural awareness and adaptability Highlights S KILLS Critical thinking Business correspondence Attention to detail Filing and data archiving Report development Physician billing Types 50 WPM Patient scheduling Microsoft Office Suite Quality assurance Misys Tiger Medical Software proficient Experience Company Name January 2011 to August 2012 Child Performer Welfare Advocate City State Responsible for welfare of child performers on a major network television production Advocated and insured that the child performers were treated properly by fellow cast crew producers and directors Kept proper time records for amount of time each child performer was on camera as well as off camera to insure that they were not overworked Responsible for as many as 9 principle child performers and 40 background child performers at one time Education tutoring for a child performer to make sure the child was able to keep up with their education while away from the school setting Company Name February 2007 to February 2007 Managed executive City State PC Savannah GA Checked patients in and out of a busy cardiology practice with 6 physicians Scheduled in house appointments outpatient testing procedures and referrals to outside physicians Located checked in and pulled medical records for appointments and incomplete patient charts Audited new customer files to verify medical necessity and satisfaction of coverage criteria Kept organized documentation of medical insurance prior authorization information for office of 6 physicians Improved timely paying of bills by developing flexible payment plans for patients Managed hundreds of accounts patient accounts and insured timely payment of accounts Managed executive calendar and for physicians Company Name March 2006 to February 2007 Optometry Technician City State Oversaw daily office operations for a busy Optometry practice located within an Eyeglass World Administrative tasks to included the checking in and out of patients collecting all necessary paperwork and insurance information and maintaining the appointment calender as well as the Optometrist schedule Patient care to include pretesting of patients with use of an autorefractometer Intraocular pressure machine and lensometer Ordered eyeglasses and contact lenses for patients Coordinated with vendors in the ordering of supplies and samples for the practice Maintained and facilitated the outside referrals of our patients to other providers July 2001 to April 2005 Bridal Consultant Sales Associate City State and Mount Pleasant SC Worked directly with bride and groom to determine their needs and wants and help them register for gifts Kept a database of preferred vendors and helped bride and referred bride and groom to vendors Followed up with bride and groom after wedding date to facilitate the completion of gift registry Helped coordinate and run local bridal shows Greeted customers and ascertained customers needs Answered questions regarding the store and its merchandise Helped customers with questions problems and complaints in person and via telephone Operated a cash register for cash check and credit card transactions with accuracy Stocked shelves and supplies and organized displays Organized racks and shelves to maintain the visual appeal of the store Developed positive customer relationships through friendly greetings and excellent service Trained and served as a peer coach for new sales associates Education American Military University 2009 Bachelor of Arts Criminal Justice City State US 2009 Bachelor of Arts Criminal Justice American Military University Charleston WV Appalachian State University 2004 Bachelor of Science Criminal Justice City State US 2000 2004 Bachelor of Science Criminal Justice Appalachian State University Boone NC Military Experience Company Name February 2007 to March 2006 ABC Studios Army Wives Television Production Charleston SC Responsible for welfare of child performers on a major network television production Advocated and insured that the child performers were treated properly by fellow cast crew producers and directors Kept proper time records for amount of time each child performer was on camera as well as off camera to insure that they were not overworked Responsible for as many as 9 principle child performers and 40 background child performers at one time Education tutoring for a child performer to make sure the child was able to keep up with their education while away from the school setting 02 2007 to 08 2008Medical Receptionist Cardiovascular Consultants PC Savannah GA Checked patients in and out of a busy cardiology practice with 6 physicians Scheduled in house appointments outpatient testing procedures and referrals to outside physicians Located checked in and pulled medical records for appointments and incomplete patient charts Audited new customer files to verify medical necessity and satisfaction of coverage criteria Kept organized documentation of medical insurance prior authorization information for office of 6 physicians Improved timely paying of bills by developing flexible payment plans for patients Managed hundreds of accounts patient accounts and insured timely payment of accounts Managed executive calendar and for physicians 03 2006 to 02 2007 Optometry Technician Eyeglass World LLC Savannah GA Oversaw daily office operations for a busy Optometry practice located within an Eyeglass World Administrative tasks to included the checking in and out of patients collecting all necessary paperwork and insurance information and maintaining the appointment calender as well as the Optometrist schedule Patient care to include pretesting of patients with use of an autorefractometer Intraocular pressure machine and lensometer Ordered eyeglasses and contact lenses for patients Coordinated with vendors in the ordering of supplies and samples for the practice Maintained and facilitated the outside referrals of our patients to other providers 07 2001 to 04 2005 Bridal Consultant Sales Associate Belk Boone NC and Mount Pleasant SC Worked directly with bride and groom to determine their needs and wants and help them register for gifts Kept a database of preferred vendors and helped bride and referred bride and groom to vendors Followed up with bride and groom after wedding date to facilitate the completion of gift registry Helped coordinate and run local bridal shows Greeted customers and ascertained customers needs Answered questions regarding the store and its merchandise Helped customers with questions problems and complaints in person and via telephone Operated a cash register for cash check and credit card transactions with accuracy Stocked shelves and supplies and organized displays Organized racks and shelves to maintain the visual appeal of the store Developed positive customer relationships through friendly greetings and excellent service Trained and served as a peer coach for new sales associates Skills Associate Cash Cash Register Credit Credit Card Database Greetings Its New Sales Sales Sales Associate Sales Associates Telephone Administrative Tasks Operations Ordering 50 Wpm Archiving Billing Correspondence Data Archiving Filing Microsoft Office Ms Office Quality Assurance Scheduling Typing Accounts And Cardiology Documentation Medical Insurance Medical Records Of Accounts Outpatient Paying Receptionist Satisfaction Testing

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REVENUE CYCLE ADVOCATE Summary Dedicated and focused Office Manager Supervisor who excels at prioritizing completing multiple tasks simultaneously and following through to achieve project goals Seeking a role of increased responsibility and authority Energetic Revenue Cycle Advocate with 20 years experience in high level executive support roles Organized and professional Highlights Microsoft Office proficiency Excel spreadsheets Self directed Results oriented Meticulous attention to detail Time management Professional and mature Strong problem solver Advanced MS Office Suite knowledge Resourceful Strong interpersonal skills Medical terminology Meeting planning Report development Report writing Billing and coding Workers compensation knowledge Claims appeal procedures Insurance eligibility verifications Accomplishments Coordinated all department functions for team of 10 employees Received a merit raise for strong attention to detail exemplary customer service and team player attitude Successfully planned and executed corporate meetings lunches and special events for groups of 10 employees Planned and executed all aspects of a major office headquarter move Increased office organization by developing more efficient filing system and customer database protocols Promoted to Revenue Cycle Advocate Successfully planned and executed corporate meetings lunches and special events for groups of 10 employees Experience 06 2011 to Current Revenue Cycle Advocate Company Name City State Planned travel arrangements for 2 executives and 10 staff Educate and train clinics and hospital departments on Epic Signature MS Word Excel Emdeon and Payment Manager system Assist clinical staff and office staff their assigned Work Queue Monitor trends on staff and provide training updates to company data base systems Assist with patient account merge on Duplicate Guarantor Acct Provide assistance to patients such as Medicaid Physician Reach Out Financial Assistance Planned meetings and prepared conference rooms Wrote reports and correspondence from dictation and handwritten notes and send Weekly Status reports to all clinical managers on trends audits from the clinic WQ s errors from office staff and patient complaints Work Contested Work charges received from customer service Collecting self pay payments from patients and post in the Epic System Set payment plans in Epic Financial Assistance using Search of America and On Point system 09 2009 to 06 2011 Payment Reconciliation Rep Company Name City State Research unidentified payments on Epic System Signature Emdeon System Payment manager system and commercial insurance websites Created PDF files on Epic system Create naming conventions for electronic files in Epic Electronic payment postings on Epic System Wachovia Lock Box Denials and electronic lockbox receipts in Epic Resolve unidentified payments follow up with Independent Clinics and Insurance Companies for missing payment or unidentified electronic remits and paper remit Drafted meeting agendas supplied advance materials and executed follow up for meetings and team conferences Managed the receptionist area including greeting visitors and responding to telephone and in person requests for information Designed electronic file systems and maintained electronic and paper files Served as central point of contact for all outside vendors needing to gain access to the building Maintained an up to Made copies sent faxes and handled all incoming and outgoing correspondence department organizational chart 06 2007 to 09 2009 Patient Accounts Rep III Company Name City State Insurance follow up for Denied Claims and Self Pay after Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists Managed daily office operations and maintenance of equipment Isurance Balances Work ATB report for insurance follow up Work Dun level report for Guarantor patient follow up Work Bill hold Report for Guarantor follow up Appeals for Medical Necessity to insurance companies 10 2002 to 06 2007 Medical Insurance Specialist III Company Name City State Insurance follow up customer service served as central point of contact for all outside vendors needing to gain access to the building Made copies sent faxes and handled all incoming and outgoing correspondence Organized files developed spreadsheets faxed reports and scanned documents 01 2000 to 06 2002 Medical Billing Recovery Specialist Company Name City State Billing and collections Insurance follow up for Denied Claims and Self Pay after Insurance Balances Credit balances Refunds Verify demographic information Verification List from SSI for Billing Errors Set budget plans Answer in out bound calls Use automated dialer system Medical Terminology Insurance verification Follow up with doctor office for accurate CPT and ICD 9 codes obtained for maximum reimbursement Customer service and clerical duties 09 1990 to 09 1997 Health Unit Coordinator Company Name City State Duties involve standard administrative responsibilities answering multi line phones making copies scheduling appointments and maintaining supplies Cooperated with Medicare Medicaid and private insurance providers to resolve billing issues Managed daily office operations and maintenance of equipment Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists Received and distributed faxes and mail in a timely manner Properly routed agreements contracts and invoices through the signature process Made copies sent faxes and handled all incoming and outgoing correspondence Dispersed incoming mail to correct recipients throughout the office Maintained an up to date department organizational chart Drafted meeting agendas supplied advance materials and executed follow up for meetings and team conferences Admit patients administer and maintain patient records break down medical charts for record keeping and coordinate billing Communicate with the clinical staff to ensure all appropriate patient information gathered Responsible for typing up discharge instructions for a patient Education 6 1990 High School Diploma Business Northern High School Durham NC UNITED States City State US Top 10 of class Emphasis in BusinessOffice Administration courseworkCoursework in Administrative Technology and Coursework in Human Resource Management and Business Administration 2002 Business Diploma Medical Billing Coding Georgia Medical EverestUniversity ATLANTA GA United States City State US Top 10 of class Emphasis in Medical Billing and Coding medical terminology Coursework in Human Resource Management and Business Administration Bachelor of Science Business Administration Management Walden University City State US Top 10 of class Emphasis in management and team building Coursework in Administrative Technology Coursework in Human Resource Management and Business Administration Skills Experience with Epic System Epicare Emdeon Training and educating staff on Epic WQ s Creating Workers Comp cases in Epic Signature IDX Medical Manager MS Word Excel NC Tracks Customer Service skills Collect payment over the phone and posting payments in Epic

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VZW CUSTOMER TECH ADVOCATE Overview Flexible independent self motivated and effective leading contributor of the FOA FSA Team customer focused with high understanding of external customer needs Strong planning organizing decision making capability with good leadership skills motivating others in achieving high quality results on time as required Shares opinion and ideas freely and willing to support other team members in succeeding Good technical skills with understanding of network wireless technical concepts Eager in learning new concepts quickly Friendly demeanor that is easy to work with and approachable Excellent communication and negotiation skills Ability to work with key personnel across multiple organizations Core Qualifications Over 18 years wireless experience 3 years of RF Optimization and 8 years of CDMA Cell FOA First Office Application working on multiple customer assignments 1 5 years of Network Level Testing Over 3 years of experience as an LTE FSA engineer Over 2 years VzW Customer Tech Advocate working with Verizon Headquarter and NOKIA support team Over 3 years of experience as an LTE FSA engineer 1 5 years of LTE Network Level Testing 3 years of RF Optimization and 8 years of CDMA Cell FOA First Office Application working on multiple customer assignments Central point of contact for the customer on technical issues coordinating the determination of root causes and implementing corrective action plans Team with NOKIA Account Teams Program Managers and other Customer Technical Advocates to understand and facilitate customer supplier management processes Led numerous major CDMA and 1xEVDO cell software releases for FOA Led Sprint 4 0 and 5 0 VzW FSA for LR13 1 software release Contributed to the successful completion of several critical milestones for Alcatel Lucent such as SBEVM SBEVMm 3G 1X Modcells 1 0 4 0 1XEV DO Rev 0 Rev A Intelligent Antenna SUA BTS 8440 4 0B Macrocell product with MCPA 3 Carrier DO CPRI RF Head Development for PCS and AWS Microsoft Office Suites LDat MapInfo UNIX SPO System Performance Optimization Tool Transcend Qualcomm Data collection software CAIT Friendly Viewer QXDM QPST QCAT Watchmark Prospect and COOL PROFESSIONAL EXPERIENCE VzW Customer Tech Advocate February 1964 to February 1964 Company Name City State Responsible for providing technical consultations for VzW HQ team and interfacing into the ALU Development communities advocating VzW requirements and new feature requests Facilitate ALU team issues projects and communications with customer Verizon Wireless as it relates to the LTE program Assume responsibility in Pre Deployment Deployment Post Deployment and Common Support Processes Partner with FSA and PM team on testing and deployment activities Advocate customer interests within Alcatel Lucent foster understanding of customer initiatives within Alcatel Lucent lead technical meetings with the customer own resolution on behalf of customer of key technical issues Use understanding of customer s entire network and their solution to make recommendations support customer in user group meetings Cell First Office Application Engineer FOA Engineer Company Name City State Team led for FOA cell software release for CDMA and EVDO for R16 11 R17 12 R19 0 R21 0 R23 0 R25 0 R26 01 R27 0 R27 05 R28 04 31 0 and 31 10 Lead duties consist of As the primary interface between the customer the project team and any internal external partners participating in the project Introduction of new cell software releases and features into a live market product management analyzing customer network prior to FOA execution and verification of new software load compatibility for a commercial system Project managed all activities in preparation of the FOA and during FOA Maintain schedule and staffing to ensure exit criterions are achieved on time and with high quality Work in partnership with cross functional internal Alcatel Lucent team in documenting and identifying issues prior to the introduction of the new products into a live network Collaborate with various FOA teams and customer team to share information and coordinate weekly sites schedules Work with Alcatel Lucent development and test team in reviewing requirements documenting problems found during field execution solving field issues such as software and hardware problems as well as reviewing validation results and verifying field problem fixes Negotiate mutually beneficial resolutions to FOA found issues within internal ALU and external customer project meetings Work directly with customer documentation teams to develop high quality customer documentation Construct daily project status reports shared with senior management and the customer In lab testing of validation plan prior to FOA execution to obtain the technical expertise required to demonstrate the new functionality in a live customer network Develop field test plan and strategies for OA M and call processing scenarios for new feature functionality to meet system requirements and customer expectations live customer on site implementation of validation plan and documentation of validation results Collaborate with product management in the planning and implementation of the FOA deployment Provide on site test support to multiple customers isolate and debug FOA problems and perform HW SW system upgrade as necessary Support multiple internal teams for optimization troubleshooting of field issues Continuously utilizing RF Optimization skills by using identical software in validating new features similar to RF Optimization RF Optimization Engineer September 1997 to May 2000 Company Name City State Led project planning to attain exit criteria goals for CAT TAC Communications Authority of Thailand Total Access Communications in Bangkok Phil Tel Philippines TelCel Caracas Valencia Maracay Seven Cities Nine Cities and Second Carrier Project in Venezuela customers for newly deployed mobile base stations Lead duties included planning control routes and supervising and scheduling five teams for drive testing to gather RF data Executed RF Optimization duties such as collecting plotting and analyzing data collected from Qualcomm MDM which resulted in updating database properties and the base station such as orientation and downtilt to attain better network performance Achievements Above and beyond award for FOA Project This award was presented for taking on the responsibility of being the lead on the FOA despite having only been in the group for a short time Received Shining Star Award for Caracas Valencia and Maracay deployment project and for IFR Easy Span Spectrum Analyzer Development Interface Received an acknowledgment of active participation and dedication to completingthe CDMA project with CAT TAC award Diversity Day 1999 Hands Across the World Certificate of appreciation award Education Bachelor of Science Electrical Engineering November 1997 Milwaukee School of Engineering City State Electrical Engineering Professional Affiliations CDMA Systems 3G 1x EVDO Rev 0 and Rev A UNIX WiMax 802 16 Multi media Class Agilent Seminar WiMAX OFDM in Wireless Networking OMC RAN Hands On Training and OA M Hands On training LTE bootcamp Languages Fluent in speaking Tagalog Filipino Language and Bisaya Filipino Dialect Skills 3G BTS Central point of contact hardware data collection database documentation engineer senior management features FSA functional lab testing lab test leadership MapInfo market meetings Access Office Microsoft Office Suites works Network networks Optimization Processes product management project planning quality Radio scheduling Spectrum Analyzer staffing supervising supplier management team player telecom troubleshooting type UNIX upgrade validation

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BILINGUAL DOMESTIC VIOLENCE ADVOCATE Skills Word programs including Excel and Access EPIC and other electronic medical records and the database Efforts to Outcome ETO Working knowledge of SAS and R Experience Bilingual Domestic Violence Advocate Sep 2015 to Nov 2016 Company Name City State Provided advocacy services appropriate to client needs to a caseload of approximately 30 clients through in person and or phone contact Advocacy services included crisis intervention risk assessment safety planning supportive counseling and assistance in accessing community resources Covered on call service one to two times a week on average On call service entailed serving as the first responder for intimate partner violence referrals from the hospital as well as self referrals from the community Documented in Passageway database ETO and EPIC as appropriate Utilized various clinical strategies in work with clients Provided clients with psycho educational resources regarding interpersonal violence As appropriate to their desires worked with clients to improve thoughts and behaviors utilizing coping skills including behavioral activation and meditation among others Developed and led presentation regarding basic concepts around gender identity in order to increase program knowledge regarding transgender and genderqueer populations Presentation available at goo gl dFT7at Invited to participate in Brigham and Women s Hospital Schwartz Rounds Schwartz Rounds is a nationally recognized program in which a panel of healthcare providers discuss providing compassionate care for a particular case In this panel other providers and I discussed the delivery of collaborative trauma informed care to a transgender woman of color who was a survivor of multiple forms of violence Please see for an article on this presentation Intern Sep 2014 to May 2015 Company Name City State Assessed the mental health physical health and supportive services needs of up to ten children and their families per week by conducting biopsychosocial assessments and other clinical strategies Collaborated with other professionals and agencies to provide trauma informed care when a family presented with suspected and or confirmed child abuse Engaged with families in a strengths based helping relationship in order to provide active referrals to various local mental health agencies community programs and government organizations Conducted weekly pediatric mental health screenings for children ages 3 21 who sought individual mental health services Participated in weekly Child and Family Mental Health Meetings and monthly Pediatric Team Meetings to discuss holistic well being of patients and their families Developed and led presentation regarding issues related to youth and self harm in order to increase department knowledge around such issues Presentation available at goo gl Ea4QNR Corps Member City Year Jul 2013 to Jun 2014 City State Mentored and tutored 7th grade students at Markham Middle School in South Los Angeles Referred students to Behavior Counselors Attendance Counselors and Gang Intervention Program Counselors when appropriate Collaborated with such counselors in order to assist students in improving trauma symptoms behavior academic performance and other quality of life facets Engaged in collateral contacts with family members to discuss behavior mental health and academic performance Created and executed extra curricular behavior programming for four students All students met City Year impact goals by improving at least one point in three or more character traits as outlined using KIPPs character growth assessment Proposed and directed a High School Fair Representatives from eight local magnet charter and private high schools were present and informational materials from three other schools were distributed Around 80 parents and students attended Research Assistant Jun 2010 to May 2011 Company Name City State Acquired and incorporated input from local community members into research Conducted transcribed and coded interviews between parents and children ages seven to twelve regarding animal behavior and evolution using both an interactive museum display and children s books Analyzed this data to measure community members understanding of evolution This information was later used for the following research paper Shtulman A Checa I 2012 Parent child conversations about evolution in the context of an interactive museum display International Electronic Journal of Elementary Education 5 1 27 46 Languages Bilingual and biliterate Native and fluent Spanish speaker who has lived in Spanish speaking countries Experience working with many Spanish Education and Training Master of Public Health Epidemiology Maternal and Child Health 09 2017 Boston University City State Epidemiology Maternal and Child Health Completion of Maternal and Child Health Leadership Education Program Master of Social Work Clinical Social Work 06 2016 Boston University City State Clinical Social Work Bachelor of Arts Psychology 05 2013 Occidental College City State magna cum laude Psychology Skills academic basic color interpersonal counseling crisis intervention client clients database delivery dFT7 electronic medical records forms gl government http Leadership materials Meetings Mental Health Access Excel Word programming speaker quality research risk assessment safety SAS fluent Spanish Spanish speaking Spanish speaking phone trauma

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CLINICAL SERVICE ADVOCATE Professional Summary To be part of an organization which assist and offers services to individuals in need as well as allow me to utilize my past experience and education and offer new challenges as well as growth within the agency Skill Highlights Areas of Specialty Domestic Violence Sexual Abuse Rape Prostitution Mental Health Substance Abuse Depression Anxiety Bipolar Schizophrenia Homelessness Community Inclusion Shelter System HRA SSI NYCHA Section 8 Community Resources Mental Retardation Down Syndrome Medication Dispensing Residential services Autism Runaway Teenagers ADHD ADD Truancy Family Intervention Experience To seek and obtain employment in an organization wich will allow m utilize my past experince skills as well as aqcired sills and ofer new challeges as well as well as offer growth within th organization Education and Training Bachelor of Science Human Services Psychology and Sociology 2007 Boricua College City State NY GPA Dean s List Honor Roll Student 2006 2007 and 2008 Secretary of the Student Body and Vice President of the Research studies Latinas take a Stand against Violence Human Services Psychology and Sociology Dean s List Honor Roll Student 2006 2007 and 2008 Secretary of the Student Body and Vice President of the Research studies Latina take a Stand against Violence ad President of Women against Human Trafficking Bachelor s June 2008 Master s Degree Clinical Counseling and Psychology Human Personalities and Behaviors Clinical Counseling and Psychology Human Personalities and Behaviors Master of Science Da Masters Degree i Psychology an Clinical Social Work May 2012 City College Columbia University City State nyAffiliation Awarded three scholarships for academic achievements maintaining a 3 8 GPA for three consecutive semesters and volunteering work in the communities as well as being recognized for a strong advocate for women in need Neon Natal as well and or also Premature Babies born with different types of addictions which required hands on and constant supervision I was offered a position on Sept 2014 but I was unable to accept because my passion was so great I could not see myself doing this kind of love labor for money or support I also volunteered from 2006 through 2010 at Catholic Guardian with Clinical Manager Enid Cruz LCSW as a Case Planner Home finder ISP development and did many home visits My duties were more than a volunteer for me ST Barnabas I have volunteered for seven years 2008 Present in the Psych ER Maternity ward and anywhere needed I have developed a team of interns from both universities I attended Columbia and Fordham Boricua College in one team consisting of 25 where we work with Mark Cruz Senator and directly under the need and supervision of personal mentors Ruben Diaz Sr and Jr Now Jr is the Bronx Borough President while Diaz Sr is the Hunts point senator service the south Bronx area of the Bronx giving out resources information to drop in centers centers they can stop by should they need the services Over 30 affiliates agencies who work well with homeless DV Substance Abuse Homeless HIV Transgender Anti Violence A Date Rape Coming out Support and ways to seek help if desire to get clean Even new resources of an agency that preps with mocking interviewed resume prep clothing for the interview and the MetroCard if needed And City advocates names numbers district assistance and what they are expected to do for the constituents Help with HRA TANF FOOD STAMPS SSDI SSI and any form or type of help despite their age color sexual orientation believe or anything we help all The second team consists of 15 20 interns who work in the East Harlem under the direct supervision and per need of City Council President Melissa Mark Vivirito I have also worked with now Mayor when he was the city s Advocate Mr Bill Di Blasio as well as Jo Serrano who worked with myself and a bunch of student feeding and transporting street homeless adults out of the frigid weather and into shelters for the night or more time if wished needed and as per case to case Experience Clinical Service Advocate Jul 2015 to Jun 2016 Company Name Provided quality services t elderly populations who lives and or resided within their respective homes but were in need of various services or resources available for hem within the community Escorted clients as needed to medical appointments psychiatrist housing and any appointments needed to advocate and or inform both parties of any significant events that were taking place or changed during the time from the last visits Completed housing application as well as entitlements application letters or document submission Discussed any significant events with family doctors service providers social care coordinators and all involved in client s treatment plan Women s EmpowermentCounselor Advocate Jan 2011 to May 2015 City State Provide crisis intervention services to women and their children coming into shelter after leaving their abusive homes Facilitated groups for women survivors of domestic violence sexual abuse and incest Provided comprehensive services to women and their families in need of outside resources agencies referrals called and scheduled appointments and if needed escorted the clients to these appointments to ensure that language barrier would not be a reason in order to obtain or receive services Explored and informed clients who were non English speakers and unaware or little informed of the legal system in the states their rights Assisted clients navigate the HRA Legal BOE shelter Section 8 NYCHA affordable housing HASA ACS system according to each clients and families needs and situation Advocated for clients also providing clients tools skills and insight knowledge on their future independence as women whether it was Latinas women of color Caucasian or Asian always reminding them that their worth was important and that they can achieve their highest level of potential Office Manager Aug 2008 to Dec 2011 Company Name City State Handled all incoming outgoing calls from office to different court parts DA s offices judge s chambers and clients being represented either by the lawyer or the bail bond agent Assisted clients in completing any or all documentation forms for their cases files as needed in order to provide a more accurate or better quality of service during the visit Followed up on any pending cases as well as composed legal documentations for both lawyer and bail bond agent at times translating these documents from English to Spanish and vice versa Served as an interpreter for non English speaking clients who were in need of legal consultation or came by the office to follow on their pending case Composed disposition letters adjournments minutes notes legal summaries court hearings request appearances subpoenas witness presence or any legal documents requested by attorneys or agents Handled all office banking rental fees and office space charges cash payments from clients lawyers and tenants ETC Performed online banking using bank application and made all deposits and withdrawals as per request of lawyer Responsible for making all payments for the office bills Bilingual Clinical Services Coordinator Nov 2005 to Jul 2009 Company Name City State Coordinated and provided community based services utilizing any and all resources available within the community to assist our clients living with a substance abuse addiction mental illness homelessness and criminal history Ensured service plans suited each client s specific need according to their mental illness substance abuse history as well as addressed any other stressors in order to facilitate clients reintegration in the community and assisting and allowing them to become productive members in our society Facilitated encouraged and prompted clients to be part of the N A A A G A S A meetings promoting a healthy drug free lifestyle and enhance their quality of life always reminding them of the importance of focusing on their goals and working a program that best suited their recovery Counseled clients individually family setting and in groups as needed and requested by clients Providing a 24 hour crisis intervention using cellular provided by the agency Worked well within a team setting or individually for an ACT team Assertive Community Treatment where 80 of the services were provided within the community Under the rules and regulation of OASAS OMH DOH Dept of Health SAMHSA HRA NYCHA Section 8 as well as resources government offices and referring one stop organizations or agencies that provided assistance for clients Advocated at state and local events reminding the politicians congress senators and assembly of the importance of public state city and private funding to continue providing services in district Implemented goals that were realistic and tailored by the clients Daily documentation of any progress updates changes of services or significant events were documents for a caseload of 16 24 clients Documentation was completed and submitted within a timely manner Skills psychology Human Behavior and Personality Disorder academic Various agencies worked and volunteered and interned fr Mayor Bill Di Blasio Cit Advocate Leticia James Bronx Congress Jose Senarator Epillat upper Manhattan CASES Reintegration from Jail system back into the communities Reintegration worked with Autism Down Syndrome Mentally ill Mentaly retarded group homes a risk youth Human Trafficker while doing office administration for both Legal team of Criminal Lawyers as well as well as Non for Profit Administration I did Online banking Fund raising consultation knowledge experience and worked along side side congress workers such as Ruben Diaz Sr in the South Bronx area Where many low income super low income many in he shelter system unemployed many residing in shelter system due to poverty ad lack of income or jobs available or lack of education opportunities resources or chances to excel Also worked along side and closely to the Mr Ruben Diaz Jr Bronx Borough President Where I with became eager to follow and make change with in he Bronx where I personally as raised in the Bronx and fell prod to say I am a Bromxite wwit ard work abo and ooprtniies attendeded and radated frm Columbia University and Bronxite congress created and became the Bronx WORKFORCE 1 I was pivotal part of all the new and availablle proarmas aha where programs for education training jobs Scholarships college prep and class part of the WORKFOCE 1 Program For the and at the Dept of labor a new program which opened doors for all Bronxites chances opportunities and a new style of life to learn live and enjoy a new form of a style of live gainfully employed ending homeless Most people or potential candidates with no experience to now becoming prepared gaining new set of specific skills and prepared for today s competitive market in NYC In my opinion it rescued many Bronxite which went from no set of skills to now having the ability to get education training jobs and opportunities to better themselves or educate in areas of their choice many Council Congress and people with power took interest n helping ut th Bronx in the map where we belonged and help the Bcx Boroughs quickly became involvement part took in the Bronx s crisis intervention something I know all to well from my personal work educational and professional life worked outreach ACT Team Institutionalized hospital and accessed he transition from hospital to client discharge back t he community Assist with Entitlements Benefits SSI SSD Food stamps Housing Medicaid NYCHA Shelter Plus Care ect assist ad promote clients independence and DOH DV Documentation English forms government Guardian ISP Legal legal documents letters notes Mark meetings Mental Health mental illness money office progress psychiatrist speaking quality Spanish SSI supervision translating treatment plan type ad services needed according to specific individual need and assessment individual and according to individual need and basis

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PH INPATIENT FINANCIAL ADVOCATE SUPERVISOR Education and Training University of Phoenix 2013 Master of Business Administration Buisniess City State US GPA GPA 3 87 4 00 GPA 3 87 4 00 University of Phoenix 2011 Bachelor of Science Human Service Management City State US GPA 3 96 4 00 University of Phoenix 2009 Associate of Arts Health Administration City State US GPA GPA 3 97 4 0 GPA 3 97 4 0 Professional Experience Company Name September 2015 PH Inpatient Financial Advocate Supervisor City State Transition to PH Inpatient Financial Advocate Supervisor Meet weekly to report on High Dollar Inpatient accounts and Financial Advocate roles in helping self pay patients Interim supervisor for additional outpatient department located at Downtown PH Work on Rapid Improvement team to reduce denials within the CDS Meet with cashiers in CDS and create consistent reporting of collections to all supervisors and employees with graphs and notification of high collectors Help with the creation of 2016 Financial Application Policy for PHS to be compliant with 2016 501R rules Create presentation of Financial Assistance Policy for CDS Establish the role of Financial Advocates to help NICU babies with information on Social Security for disability when needed Establish new role of Financial Advocates to identify and help underinsured with financial assistance Work with Patient Advocates to help patients with questions regarding insurance and inability to pay Work with Care Coordination to help patients obtain the financial means to receive the appropriate level care needed Company Name November 2015 to September 2015 PH Patient Service Representative Supervisor City State Transition to Downtown PH as PSR supervisor Implement monthly meetings to bring unity to PSR department Orchestrate change to departmental culture to create awareness of other hospital areas and build on teamwork Attend high dollar meetings and create weekly strategies for Inpatient collections Establish collection goals and increase in monthly collections Implement cross training of employees to multiple areas Author Time and Attendance policy for CDS Patient Access Department Build props for Patient Access events Company Name January 2014 to November 2015 RMC Supervisor City State Transition to supervisor for all Patient Access departments in Rio Rancho First supervisor to successfully lead all departments at Rust including Southern and High Resort Establish the expectation of cross training for current and new employees for Rio Rancho and eventually to all areas within the CDS Improve employee retention for Patient Access in Rio Rancho Improve employee satisfaction scores for Patient Access in Rio Rancho Establish collection feedback by the RMC cashier for all Rio Rancho employees EPIC stabilization within ADT department Implement EMPI Bed Management for the CDS in the ER Volunteer to help and lead fund raising for several charity programs and campaigns in Rio Rancho Company Name June 2012 to January 2014 RMC ER Supervisor City State PHS Supervisor training completed Ensure ER coverage and staffing levels are appropriate for 24 7 coverage Implement on call process for employees Partake in RMC process improvement on employee hiring and retention Greatly improve employee relations and satisfaction in ER Monitor and improve ER collections In charge or Patient Access week for CDS in 2013 Train all employees and prepare for the successful go live of EPIC Assist with charity food drives to help families in the community Company Name November 2008 to June 2012 Registrar III City State Work as registrar for the following departments Outpatient ER Day Surgery PASS Inpatient GI Lab Pain Spine Physical Therapy Infusion and Patient Service Representative Assist with hiring and selecting applicants for open positions Train new hires Participate in process improvements for the ER Act as interim supervisor while manger was on leave Manage ER schedule Create pricing charts with CPT codes for Radiology registration Help with collection strategies to increase upfront ER collections Company Name October 2005 to November 2008 Registrar City State Work as registrar for the following departments Outpatient ER Day Surgery and GI Lab Register patients in MPAC for hospital services Verify patient eligibility via POL and third party applications Explain benefits and collect from patients Company Name May 1997 to October 2005 Repair Technician City State Manage warehouse when coverage is needed Conduct one on one and team training for certifications Act as a liaison for all new hires including HR functions Work with computer based inventory system Create workable service departments and train new service techs for Cort stores in several states including El Paso Denver Salt Lake City San Diego and Phoenix Successfully created a marketing project to sell repair and touch up supplies with store s name and address Company Name June 1992 to May 1997 Service Department Manager City State Manager of service related aspects including repairs ordering and scheduling Provide excellent customer service in selling and furniture related issues Meet with furniture representative to explore potential manufacturing issues and viable solutions Coordinate warehouse strategies with distribution manager Volunteer Experience Accounting agency Cashiering COACHING computer training CPT client excellent customer service Customer service Front office General office hiring HR insurance inventory Team building leadership marketing Marketing sales mentor Access Excel PowerPoint 2000 Word Microsoft Word presentations processes Project leadership repairs selling San Scheduling Seminars strategy Phone Author Written

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CUSTOMER SERVICE ADVOCATE Summary Enthusiastic and hard working Customer Service Specialist looking to obtain a position in an environment where my skills are valued and can benefit the organization Dedicated focused and excels at prioritizing completing multiple tasks simultaneously and following through to achieve project goals Seeking a challenging role of increased responsibility and authority Highlights Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Meticulous attention to detail Results oriented Self directed Time management Experience Customer Service Advocate 09 2014 to 03 2015 Company Name City State Provide customer service and support Handle member calls via telephone as it relates to their prescriptions Collected customer feedback and made process changes to exceed customer satisfaction goals Placing refill orders and tracking order status Deliver the highest level of quality customer service through the execution of responsiveness reliability assurance confidence accuracy and professionalism on every member interaction Addressed customer service inquiries in a timely and accurate fashion Maintained up to date records at all times Collection Specialist II 05 2015 to 10 2015 Company Name City State Complete collection calls and or correspondence in a fast paced goal oriented collection department Providing customer service regarding collection issues process customer refunds process and review account adjustment resolve clients discrepancies and short payments Responsible for monitoring and maintaining assigned accounts customer calls account adjustment small balance write off customer reconciliation and processing credit memos Accountable for reducing delinquency for assigned account Perform other assigned tasks and duties necessary to support the Accounts Receivable Department Teller Sales Associate 09 2012 to 09 2013 Company Name City State Responsible for monitoring and maintaining assigned accounts Customer calls account adjustments small balance write off customer reconciliations and processing credit memos Complete customer transactions related to their accounts and resolved any revolving issues Reached out to customers and potential customers via face to face interactions for the opportunity to open new accounts and add benefits to their accounts Followed the established policies in accordance with the bank and the supervisor s direction Recorded all transactions promptly accurately and in compliance with bank procedures Collections Specialist 03 2010 to 09 2012 Company Name City State Complete collection calls and or correspondence in a fast paced goal oriented collections department Providing customer service regarding collection issues process customer refunds process and review account adjustments resolve client discrepancies and short payments Responsible for monitoring and maintaining assigned accounts Customer calls account adjustments small balance write off customer reconciliations and processing credit memos Accountable for reducing delinquency for assigned accounts Perform other assigned tasks and duties necessary to support the Accounts Receivable Department Dispatcher 02 2008 to 10 2009 Company Name City State Responsible for receiving and transmitting pure and reliable messages tracking vehicles and equipment and recording other important information Receive incoming calls answer questions and provide information to technicians via telephone and company data base systems Maintain accuracy in updating files and logs Relates effectively to those contacted in the course of work Performs other duties as required trouble shoot for onsite technicians assist and transfer technicians to proper areas Customer Service Sales Associate 01 2007 to 02 2008 Company Name City State Cash checks using established risk analysis as defined in current training manuals and or policies and procedures materials avoiding return items Follow appropriate cash handling and inventory procedures Provide and market company services including but not limited to check cashing loans utility and other bill payment transaction money order sales wire transfer services postage stamp sales and distribution of other financial services Provide professional and courteous customer service while receiving incoming customer inquiries and face to face request Maintain count receive balance and safeguard cash and other negotiable items according to establish policies and procedures to ensure validation of center assets Perform opening and closing procedures including preparing bank deposits or re deposits investigating and resolving report discrepancies and verifying money in the cash drawer and safe Follow security and safety policies and procedures in order to maintain a safe working environment protect company assets and most importantly the employees Maintain schedule flexibility to work in other centers and shifts as needed Inside Sale Representative 06 2004 to 12 2006 Company Name City State Made daily outbound sales calls as a source for leads determined by qualifying accounts Solicit revenue opportunities from new and existing users exclusive of charge accounts handled by outside sales professional Assist in the implementation of marketing strategies nationally Set up of accounts and application of discount codes where approved Act as a liaison between customers and field operations to ensure optimal service levels were continuously met Assist with special projects as assigned Education Associate of Science Health Administration El Centro Community College City State usa Health Administration State Skills Skills Microsoft Suite Proficiency RightFax Ventura Lotus Notes 10 Key By Sight Data Entry Dispatch Collections Customer Service Sales Cash Handling

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SERVICE ADVOCATE RECRUITER Summary Responsible Service Advocate Recruiter with excellent communication skills demonstrated by 6 years experience as a teacher parent liaison Core Qualifications Excellent classroom management Teaching tutoring and counseling Experience working special needs students Effectively work with parents Proofreading editing Motivating students Interactive teaching learning Innovative lesson planning Positive atmosphere promotion Behavioral cognitive skills development HTML APA formatting Copyediting Fact checking WordPress Microsoft Excel proficiency Strong communication skills Microsoft Word expertise Extremely organized Self motivated Team player Multitasking Independent worker Quick learner Achievements Goal Setting Established clear objectives for all lessons projects and communicated with students achieving a total understanding of grading rubric and overall class expectations Parent Communication Regularly met with parents to discuss student issues and course weakness areas Professional Experience Company Name August 2014 to June 2015 Service Advocate Recruiter City State Use computers for various applications such as database management or word processing Answer telephones and give information to callers take messages or transfer calls to appropriate individuals Create maintain and enter information into databases Set up and manage paper or electronic filing systems recording information updating paperwork or maintaining documents such as attendance records correspondence or other material Operate office equipment such as fax machines copiers or phone systems and arrange for repairs when equipment malfunctions Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs Complete forms in accordance with company procedures Maintain scheduling and event calendars Schedule and confirm appointments for clients customers or supervisors Make copies of correspondence or other printed material Locate and attach appropriate files to incoming correspondence requiring replies Operate electronic mail systems and coordinate the flow of information internally or with other organizations Coordinate conferences meetings or special events such as luncheons or graduation ceremonies Compose type and distribute meeting notes routine correspondence or reports such as presentations or expense statistical or monthly reports Open read route and distribute incoming mail or other materials and answer routine letters Review work done by others to check for correct spelling and grammar ensure that company format policies are followed and recommend revisions Conduct searches to find needed information using such sources as the Internet Manage projects or contribute to committee or team work Order and dispense supplies Learn to operate new office technologies as they are developed and implemented Prepare conference or event materials such as flyers or invitations Take dictation in shorthand or by machine and transcribe information Company Name August 2011 to August 2014 Teacher Assistant City State Provide extra assistance to students with special needs such as non English speaking students or those with physical and mental disabilities Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers Enforce administration policies and rules governing students Discuss assigned duties with classroom teachers to coordinate instructional efforts Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage Observe students performance and record relevant data to assess progress Present subject matter to students under the direction and guidance of teachers using lectures discussions or supervised role playing methods Distribute tests and homework assignments and collect them when they are completed Distribute teaching materials such as textbooks workbooks papers and pencils to students Attend staff meetings and serve on committees as required Plan prepare and develop various teaching aids such as bibliographies charts and graphs Laminate teaching materials to increase their durability under repeated use Company Name August 2006 to August 2011 Service Advocate Recruiter City State Use computers for various applications such as database management or word processing Answer telephones and give information to callers take messages or transfer calls to appropriate individuals Create maintain and enter information into databases Set up and manage paper or electronic filing systems recording information updating paperwork or maintaining documents such as attendance records correspondence or other material Operate office equipment such as fax machines copiers or phone systems and arrange for repairs when equipment malfunctions Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs Complete forms in accordance with company procedures Maintain scheduling and event calendars Schedule and confirm appointments for clients customers or supervisors Make copies of correspondence or other printed material Locate and attach appropriate files to incoming correspondence requiring replies Operate electronic mail systems and coordinate the flow of information internally or with other organizations Compose type and distribute meeting notes routine correspondence or reports such as presentations or expense statistical or monthly reports Arrange conference meeting or travel reservations for office personnel Open read route and distribute incoming mail or other materials and answer routine letters Review work done by others to check for correct spelling and grammar ensure that company format policies are followed and recommend revisions Conduct searches to find needed information using such sources as the Internet Learn to operate new office technologies as they are developed and implemented Prepare conference or event materials such as flyers or invitations Take dictation in shorthand or by machine and transcribe information Company Name December 2003 to July 2006 Waitress City State Check with customers to ensure that they are enjoying their meals and take action to correct any problems Collect payments from customers Write patrons food orders on order slips memorize orders or enter orders into computers for transmittal to kitchen staff Prepare checks that itemize and total meal costs and sales taxes Take orders from patrons for food or beverages Check patrons identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages Serve food or beverages to patrons and prepare or serve specialty dishes at tables as required Clean tables or counters after patrons have finished dining Prepare hot cold and mixed drinks for patrons and chill bottles of wine Inform customers of daily specials Explain how various menu items are prepared describing ingredients and cooking methods Prepare tables for meals including setting up items such as linens silverware and glassware Assist host or hostess by answering phones to take reservations or to go orders and by greeting seating and thanking guests Perform cleaning duties such as sweeping and mopping floors vacuuming carpet tidying up server station taking out trash or checking and cleaning bathroom Fill salt pepper sugar cream condiment and napkin containers Provide guests with information about local areas including giving directions Company Name December 2001 to May 2003 Childcare Worker City State Maintain a safe play environment Observe and monitor children s play activities Communicate with children s parents or guardians about daily activities behaviors and related issues Sanitize toys and play equipment Support children s emotional and social development encouraging understanding of others and positive self concepts Assist in preparing food and serving meals and refreshments to children Create developmentally appropriate lesson plans Help children with homework and school work Read to children and teach them simple painting drawing handicrafts and songs Discipline children and recommend or initiate other measures to control behavior such as caring for own clothing and picking up toys and books Perform general administrative tasks such as taking attendance editing internal paperwork and making phone calls Organize and store toys and materials to ensure order in activity areas Company Name August 2000 to May 2001 Teacher Assistant City State Provide extra assistance to students with special needs such as non English speaking students or those with physical and mental disabilities Supervise students in classrooms halls cafeterias school yards and gymnasiums or on field trips Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers Enforce administration policies and rules governing students Discuss assigned duties with classroom teachers to coordinate instructional efforts Assist in bus loading and unloading Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage Maintain computers in classrooms and laboratories and assist students with hardware and software use Observe students performance and record relevant data to assess progress Present subject matter to students under the direction and guidance of teachers using lectures discussions or supervised role playing methods Distribute tests and homework assignments and collect them when they are completed Grade homework and tests and compute and record results using answer sheets or electronic marking devices Take class attendance and maintain attendance records Organize and supervise games and other recreational activities to promote physical mental and social development Distribute teaching materials such as textbooks workbooks papers and pencils to students Prepare lesson outlines and plans in assigned subject areas and submit outlines to teachers for review Organize and label materials and display students work in a manner appropriate for their eye levels and perceptual skills Conduct demonstrations to teach such skills as sports dancing and handicrafts Use computers audio visual aids and other equipment and materials to supplement presentations Attend staff meetings and serve on committees as required Type file and duplicate materials Laminate teaching materials to increase their durability under repeated use Requisition and stock teaching materials and supplies Operate and maintain audio visual equipment Collect money from students for school related projects Assist librarians in school libraries Company Name August 2014 to December 2014 Writing tutor editor City State Proofread and reviewed all print and electronic content for correct grammar and adherence to house style Reviewed and edited students written work for grammar tone voice and creative quality Education and Training Sul Ross State University 2015 Bachelor of Arts Psychology City State Psychology Languages Proficient in speaking reading and writing in English and Spanish Skills Analyzed official documents in order for migrant families to receive benefits Did outreach work to find and recruit migrant families Knowledge with Windows Excel Microsoft Word Power Point and Printshop

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MERCHANT SERVICES ADVOCATE Summary Management Experience and a Desire to Work for the Best Skilled Management Professional eager to contribute expertise strong personnel development skills and communication talents toward actively supporting an organization in maximizing performance Highlights Client relations specialist Team management Focused on customer satisfaction Training and development Deadline oriented Customer Relationship Management software CRM High customer service standards Employee relations specialist Call center management experience Strong problem solving ability Customer service management expertise Accomplishments Exceeded corporate target for customer satisfaction for 4 months in a row Experience 07 2013 to Current Merchant Services Advocate Company Name City State Solves challenging member situations creatively and efficiently while maintaining the LivingSocial brand promise of surprising and delighting utilizing strong listening skills empathy and probing techniques to identify reason s for disconnect and overcome objections Builds and strengthens relationships with merchants by providing an exceptional merchant experience to ensure quality experiences Manages logistics of promotions directly with the merchant via phone and email Quickly responds to and resolve all merchant questions issues Keeps records of merchant interactions or transactions recording details of inquiries complaints or comments as well as actions taken Problem solving by utilizing internal teams to solve complex issues Communicates effectively across all internal channels and provide effective solutions 11 2013 to 03 2014 Mobile Sales Consultant Seasonal Company Name City State Provided personalized service and exceptional expertise for customers Handled all aspects of the sale including customer contracts and warranties customer payments cash and credit card check transactions Developed maintained and communicated strong up to date knowledge of wireless products accessories pricing plans and service features 07 2012 to 07 2013 Operations Supervisor T Mobile Gen Care Company Name City State Maintained client satisfaction Oversaw that agents were meeting required metrics KPI s Coached agents to help them grow and succeed in the goals they set forth Coach to behaviors Implemented new changes and ensure that everyone is on board with the new changes with address and concerns that took place Set career paths and mentored individuals seeking to move up in the company Scheduled meetings and interviews also interviewed individuals interest in new positions Hiring Manager Assisted with training individuals to learn the skills necessary for the client LOB Organized training groups as well as facilitated them Quality Assured calls to ensure company policies were meet 08 2011 to 07 2012 Operations Team Lead AT T Consumer Mobility Company Name City State Effectively oversaw all agent personal payroll processing attendance etc Efficiently trained new employees in company policy and procedure Consistently ensured delivery of quality customer service vital to sustaining and growing client base Sent an EOD report to all Operations teams that included an hourly interval report and information that pertained for that day Calibrated every week with all contact centers and client to review QA Looked at intervals to ensure the Service Level Forecast Percentage Abandon Rate and calls answered were at the clients expectations Communicated with other Operation Management Centers to go over questions or concerns for the day Held meetings with Operations Manager and also with the client over Webex and phone to review results Coached agents on daily basis on performance Quality Assurance Adherence Sales conversion rate etc Successfully steered home goods sales operations to generate high volume growth and revenue 05 2009 to 07 2011 Assistant Supervisor Company Name City State Maintained contact with kitchen staff management serving staff and customers to ensure that dining details are handled properly and customers concerns are addressed Speak with patrons to ensure satisfaction with food and service to respond to complaints or to make conversation Assigned patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings Checked with customers to ensure that they are enjoying their meals and take action to correct any problems Presented menus to patrons and answer questions about menu items making recommendations upon request Inspected dining and serving areas to ensure cleanliness and proper setup Education 2015 Certificate Systems Administration Networks Pima Community College City State USA Pima Community College Certificate Systems Administration Networks 2015 Present Grade A GPA 3 8 Languages English Native or bilingual proficiency Spanish Native or bilingual proficiency Skills Operations Management Team Leadership Customer Experience Training

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TRANSITIONAL HOUSING ADVOCATE Summary Diversified background in providing services to culturally sensitive issues that involve clients Proven record of absorbing new concepts easily and adapting to highly demanding situations Exceptionally strong interpersonal and teamwork skills Exhibits dependability in performing work and willingness to accept responsibilities Strong skills in appropriate levels of written and verbal communication necessary in the job description Combined with abilities to maintain effective and productive working relationships with fellow employees supervisors and the public Accomplishments Facilitated Empowerment through Art classes for survivors Facilitated Healthy Relationship classes Parenting classes Increased office organization by developing more efficient data base RPMS Coordinated office assistant functions for team of 3 employees Education Associate of Science Truckee Community College Psychology City State 1995 Associate of Arts Southwester Polytechnic Institute General Studies City State Interests Currently serve as a volunteer for the Sexual Assault Response Team SART provide support to victims in crisis document vital information related to assault and make appropriate referrals available victims Additional Information Currently serve as a volunteer for the Sexual Assault Response Team SART provide support to victims in crisis document vital information related to assault and make appropriate referrals available victims Skills Peer counseling customer service database documentation Internet Applications Excel e mail office Outlook Power Point Publisher Microsoft Word Personnel policies presentations safety transportation Experience Transitional Housing Advocate 09 2013 Current Company Name City State Provide case management goal planning safety planning resources regular home visits Identify barriers to housing to prevent homelessness Provide on going education about domestic violence and sexual assault issues Provide advocacy to help victims stay in their home landlord tenant issues Manage multiple sources of funding through T housing grant to assist victims Mental Health Support Specialist 05 2013 09 2013 Company Name City State Behavioral Services Develop service recipient s basic living skills e g social domestic and hygiene through instruction and encouragement Coordinate and maintain service recipient s schedule doctor appointments professional team appointments Adhere to service recipient s behavior and health management plans administration of medication use of behavior modification techniques Maintain documentation on each recipient served Serve as a good role model to service recipients Administrative Assistant 03 2013 06 2013 Company Name City State Transcribe Tribal Council Meeting Minutes for the Tribal Chairman s office prepare and submit minutes to appropriate persons and agencies per policy Community Liaison 06 2009 10 2012 Company Name City State Victims Sevicest Program Conduct all program client intakes and interviews obtain and maintain information on health and social needs Explain program services requirements and policy procedures Obtain and track client data though RPMS Provide case management to victims in the safe house Provide peer counseling to victims in crisis safety plans goal plans Stabilize victims with family needs through referrals to emergency shelter childcare clothing food banks and to various temporary job agencies Provide transportation and supportive services for clients to appointments and provide court advocacy Coordinate and facilitate Healthy Relationship and Women s Empowerment groups Conduct outreach for the Domestic Violence Program at various events and make presentations to other social services agencies Gather prepare and submit monthly and quarterly reports Maintain confidentiality per policy Elders Support Coordinator 05 2007 06 2009 Company Name City State Elders Program Elder Support Partner Maintain and Track client hours on State System SAMS prepare and submit monthly and quarterly reports to the granting agency Conduct all client intakes and interviews assess each client on homemaker needs Assist Community Health Personnel with monthly luncheons and other elder related duties Provide transportation to the elderly to various appointments Technician III 01 2001 04 2007 Company Name City State Interview and explain laws regulations and policies to customers Evaluate individuals for physical and mental abilities to operate motor vehicles Oversee technicians who were in training for driver s license for durations of three months at a time Provide customer service tactfully and diplomatically in difficult situations

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CONSUMER SERVICES ADVOCATE Career Overview Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success Core Strengths Strong organizational skills Seasoned in conflict resolution Active listening skills Energetic work attitude Telephone inquiries specialist Customer service expert Adaptive team player Visual merchandising proficiency Fashion knowledge Opening closing procedures Telecommunication skills Invoice processing Accomplishments Customer Service Researched calmed and rapidly resolved client conflicts to prevent loss of key accounts Customer Interface Greeted customers upon entrance and handled all cash and credit transactions Assisted customers over the phone regarding store operations product promotions and orders Database Maintenance Assisted in the managing of the company database and verified edited and modified members information Product Sales Cross sold services at a rate of 30 upgrading customers to different plans and product packages Computed Data Reports Provided required weekly monthly and quarterly reports listing sales figures and client track records Work Experience Consumer Services Advocate June 2014 to January 2015 Company Name City State Answered the phones sent emails placed orders spoke with customers went through troubleshooting tips and trained new hires Helped the company grow into a multi branded company Cross trained and provided back up for other customer service representatives when needed Computed accurate sales prices for purchase transactions Developed highly empathetic client relationships and earned reputation for exceeding sales goals Generated sales and inventory reports in Excel with data from a variety of sources maintaining a 100 accuracy rate Prepared and sold broad range of customized merchandise to individuals and commercial accounts Guaranteed positive customer experiences and resolved all customer complaints Account Manager January 2014 to June 2014 Company Name City State Answered the phones made payments spoke with customers and contacted mortgage and insurance companies Assisted my agent in surpassing his sales goal for the month by 30 000 Promptly responded to general inquiries from members staff and clients via mail e mail and fax Guaranteed positive customer experiences and resolved all customer complaints Developed new customer prospects or referrals Executed outbound calls to existing customer base resulting in an increase in sales Generated leads for new sales through telephone and email contact with customers Customer Service Representative April 2013 to December 2013 Company Name City State I answered phones scheduled appointments went through troubleshooting tips and communicated with warranty companies and insurance providers Communicated all merchandise needs or issues to appropriate supervisors Accurately logged all daily shipping and receiving orders Guaranteed positive customer experiences and resolved all customer complaints Assisted customers with store and product complaints Promptly responded to general inquiries from members staff and clients via mail e mail and fax Worked under strict deadlines and responded to service requests and emergency call outs Developed highly empathetic client relationships and earned reputation for exceeding sales goals Managed quality communication customer support and product representation for each client Shipping and Receiving August 2012 to April 2013 Company Name City State Answered the phone shipped out and received all packages and car parts and worked the front counter Worked under strict deadlines and responded to service requests and emergency call outs Interacted with customers and retail buyers to follow up on shipping statuses and expedited orders Promptly responded to general inquiries from members staff and clients via mail e mail and fax Promptly responded to general inquiries from members staff and clients via mail e mail and fax Successfully interacted with customers and retail buyers to expedite orders Assisted customers with store and product complaints Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service Assisted customers in finding out of stock items Developed new customer prospects or referrals Communicated all merchandise needs or issues to appropriate supervisors Accurately logged all daily shipping and receiving orders Stocked and rotated inventory regularly Hostess and Server June 2011 to August 2012 Company Name City State Greeted customers and showed them to their seats Placed orders for customers and served their food accurately and in a timely manner Assisted customers with store and product complaints Worked as a team member performing cashier duties product assistance and cleaning Prevented store losses using awareness attention to detail and integrity Guaranteed positive customer experiences and resolved all customer complaints Replenished merchandise shelves with items from the stockroom Performed store opening duties including counting cash drawers and checking all equipment for proper functioning Seaman Recruit May 2010 to June 2011 Company Name City State Fulfilled the responsibilities of a Seaman Recruit in US Navy basic training program Selected to lay watch over entire division Selected as Guidon for my division Educational Background Associate of Science Computer Science Southern University City State Continuing education in Computer Science High School Diploma Dance Alabama State University City State Continuing education in Dance and Computer Science Student body government representative High School Diploma Dance 2008 Alabama School of Fine Arts City State Student body government representative 3 7 GPA Skills Cash handling Shipping and receiving Careful and active listener Multi tasking Professional and friendly

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CENTER DIRECTOR HEAD START FAMILY ADVOCATE Professional Summary Organized and dependable candidate successful at managing multiple priorities with a positive attitude Willingness to take on added responsibilities to meet team goals Reliable employee seeking a position Offering excellent communication and good judgment To seek and maintain a full time position that offers professional challenges utilizing interpersonal skills excellent time management and problem solving skills Conscientious individual with the ability to multitask and liaise between families and programs to build relationships that support ongoing development and education A respectful Family Advocate offering case management and crisis intervention skills Skills Have Directors Credential Relationship building Parental training Effective communication Family advocacy Family services Leadership Planning and Coordination Good listening skills Community Resources Work History 01 2020 to Current Center Director Head Start Family Advocate Company Name City State Collaborated with families to assist in growth development and education to increase potential Identified available community resources and programs for families of disabled children Visited homes of families and maintained appropriate contact as directed by agency procedures Observed security measures to maintain confidentiality and restrict access by unauthorized individuals Built solid and trusting rapport with children and families fostering trust and communication to meet case needs Interviewed individuals and families to assess needs and provide informational resources Carried out day day day duties accurately and efficiently Quickly learned new skills and applied them to daily tasks improving efficiency and productivity Kept facility in compliance with all applicable standards and laws Rewarded coached counseled and disciplined employees Conducted regular staff meetings to obtain feedback on important issues Tracked employee attendance and punctuality addressing repeat problems quickly to prevent long term habits Eased team transitions and new employee orientation through effective training and development Supervised daily operations Managed 14 Employees 07 2019 to 12 2019 Center Director Head Start Family Advocate Company Name City State Collaborated with families to assist in growth development and education to increase potential Identified available community resources and programs for families of disabled children Visited homes of families and maintained appropriate contact as directed by agency procedures Built solid and trusting rapport with children and families fostering trust and communication to meet case needs Interviewed individuals and families to assess needs and provide informational resources Carried out day day day duties accurately and efficiently Quickly learned new skills and applied them to daily tasks improving efficiency and productivity Completed home welfare checks to align with state and program guidelines Recruited and developed solid team of professionals to care for up to 96 children each day Monitored over 17 employees day to day activities and made plans to rectify any issues 10 2014 to 07 2019 Head Start Family Advocate Company Name City State Collaborated with families to assist in growth development and education to increase potential Identified available community resources and programs for families of disabled children Visited homes of families and maintained appropriate contact as directed by agency procedures Built solid and trusting rapport with children and families fostering trust and communication to meet case needs Documented data and completed accurate updates to case records Completed home welfare checks to align with state and program guidelines Carried out day day day duties accurately and efficiently Quickly learned new skills and applied them to daily tasks improving efficiency and productivity 08 2009 to 10 2014 Assistant Teacher Company Name City State Kept students on task with proactive behavior modification and positive reinforcement strategies Delivered group teaching in classroom setting and implemented individual student support Worked with teachers to design lesson plans and coordinate activities for classes consistently noting successful ideas and identifying areas for improvement Pursued professional development opportunities to cultivate further understanding of considerations governing productive learning environments Performed staff monitoring duties such as overseeing recess lunch and daily student intake and dismissal Kept records of student progress for teachers and parents including details such as behavior grades comprehension and personal growth Took over class for regular classroom teacher managing assignments student needs and recordkeeping Assisted teachers with classroom management and document coordination to maintain positive learning environment Completed daily reports meal count sheets and attendance logs Worked under direction of licensed teacher in and outside of classroom Education 2014 CDA Child Development Online Coach Based City 05 1981 High School Diploma Mcalester High School City State

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PATIENT ADVOCATE CLINICAL CARE COORDINATOR Career Focus Selling capital equipment computer hardware and software to corporate accounts Supporting management and staff in developing and maintaining market share through aggressive account sales growth Top 10 in the nation 1 in the region three years in a row Recognized as top performing sales and marketing specialty representative Analytical thinking and administrative skills leadership interpersonal skills communication skills self motivation Ensure maximum coverage of all accounts within territory geographic areas to maintain optimum level of exposure and effective time management Medical device healthcare sales experience Maximize corporate profit by achieving sales revenue targets and grow market share for a specified territory by promoting selling and servicing company s products Increase sales and revenue by aggressively targeting and developing new accounts by using strategic account strategy and keen business insights Sale of Injectable and Oral Medications Train appropriate medical staff on company products Develop and implement plans to achieve exceed sales goals Identify establish and maintain productive working relationships with key decision makers customers and their staff administrative staff complete office sales Summary of Skills Prospecting and cold calling Team building expertise Strategic account development Strong interpersonal skills Key account generation Regional accounts Sales force training Business negotiation Strong lead development skills Accomplishments Client Interface Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development Created strategies to develop and expand existing customer sales which resulted in a 120 increase in monthly sales Established 30 new accounts in a single year through successful client development Earned President s Club Trip in 2003 Professional Experience PATIENT ADVOCATE CLINICAL CARE COORDINATOR February 2010 to Current Company Name State Patient and Family liaison to facilitate communicate with physicians health care providers case managers to develop course of care and emergency care Experience in a clinical setting outpatient or managed care experience Clinical Coordination of clinical activities Wound Care evaluating and providing patient care through the use of hospital and nursing standards Case management providing treatments and patient caregiver education related to wound care management Collaborates with other health care providers Wound Care Center Physicians Program Director and Medical Director regarding patient needs MEDICAL SALES REPRESENTATIVE October 2007 to February 2010 Company Name City State Detailing in the specialty areas of Pain Management Neurology Anesthesiology Rheumatology Orthopedics Oncologist and supportive Oncology Oral and Injectable medications Ranked Top 10 nationally 2008 2009 achieved a product index of 114 and ranked 1 in the District Detailing Pain Specialist and hospitalist Hospital based selling experience and Negotiating Skills District trainer efficiency teamwork and software Maintain relationships with key area pharmacies and support the pharmacist by providing discounts educational information and updated manage care information Matrix Management Skills and Market Research Knowledge PROFESSIONAL SALES REPRESENTATIVE December 2005 to October 2007 Company Name City State Launched new asthma drug 1 in the region 2006 Cardiology and then Respiratory Divisions respiratory devices Achieve quarterly 139 to goal and annual sales goals in excess of 126 to goal average 2006 Ranked Top 10 nationally achieving a product index of 136 2007 and ranked 1 in the District 2007 and 2 2006 Develop and implement plans to achieve exceed sales budget Specialty Market Placement MEDICAL REPRESENTATIVE August 1997 to December 2005 Company Name Persuasively sell the concept of testing for Hep B and Hep C via diagnostic test to targeted physicians Hospital sales buy and bill anti infective market place Field Representative Insurance Market Advisor for the Northeast region coordinating real time customer activity with the marketing team for the development of sales material and strategy Network of relationships within the Federal and State Government community Operating room sales experience Directed an aggressive risk management patient education program for weight loss medication and initiated growth in a territory severely affected by negative media campaigns Conduct primary Medicaid reimbursement research to increase corporate profit Trained specialty representatives on working community teaching hospitals and long term care accounts for new corporate initiative 2004 Completed Management Skills Development Seminar 2000 Area Sales Trainer for the Northeast Region December 2001 Achieved 100 of call quota 121 bonus requirements and Ranked 10 nationally Maintain formulary status in the Hudson Essex and Bergen county hospitals Detailed oral medications in the following disciplines endocrinology cardiology diabetes pain management and infectious diseases urology blood related disorders Researched market competition and developed presentations to stay ahead of the key players in the market place Managing cross functional groups cross business group and other forms of working that cross the traditional vertical business units in order to increase sales Proven success and positive track record of consistent sales performance in complex markets and diverse customer segments Knowledge experience with Medicare Part D and VA selling Responsible for all aspects of educating training sales representatives Design Sales and Marketing plan to enhance revenues of existing accounts while also developing goals to build new accounts Analyzed current selling market and modify current simulated selling environment to the needs of the organization Knowledge of sales processes and sales training Knowledge of the reimbursement and fulfillment pathways for injectable medications Education Master of Public Administration Health Care Administration FAIRLEIGH DICKINSON UNIVERSITY City State Health Care Administration Graduated Summa Cum Laude Master of Administrative Science Human Resource Administration FDU Human Resource Administration Paralegal Studies ABA Approved Paralegal FDU Bachelor of Arts Political Science and Urban Planning RUTGERS UNIVERSITY City State USA Political Science and Urban Planning Masters of Information and Library Science Knowledge Management Villanova University City State Knowledge Management Master Certificates Human Resources Six Sigma Black Belt Green Lean Health Care Villanova University Additional Information HONORS AWARDS PI ALPHA ALPHA HONORS SOCIETY Fairleigh Dickinson University Special Achievement Awards in recognition of selling success leadership Presidents Club Professional Affiliations National Sales Network Skills Account Management Analytical Skills Anesthesiology budget Business Development C Cardiology caregiver Case management Change Management Interpersonal skills Oral Competitive Intelligence concept Customer Service Database Design and Management Designing diabetes emergency care endocrinology forms functional Government Human Resource Management Human Resources infectious diseases Insurance Interface Design Knowledge Management Leadership Legal long term care Director Management Skills Managing People Managing Marketing plan Market Research marketing Market 2000 Multitasking Negotiating Negotiations Network Neurology nursing Oncology Oncologist Organizing Orthopedics Pain Management Paralegal patient care Persuasion presentations Presentation skills Problem Solving Skills Problem solving processes Product Management Profit Project Management Public Relations real time Relationship Building Research risk management Sales experience selling Sales sales training Six Sigma strategy teaching Teamwork Trainer urology Wound Care

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MARKET CONSULTANT HEALTHCARE ADVOCATE Professional Summary Ambitious and dedicated managed care professional with robust organizational communication and customer service skills Multi disciplinary industry expertise with an emphasis in provider outreach research analysis and data integrity Seeking a position to partake in new and innovative improvement processes and proactive provider education efforts Education and Training BBA Business Administration Human Resources Management University of New Mexico City State Business Administration Human Resources Management Skill Highlights Government relations knowledge Provider education and communication Personal and professional integrity Database management Relationship and team building Organizational planning Sound decision making Excellent research skills Claims analysis and review specialist Project management Professional Affiliations Member of Alpha Chi Omega Sorority Professional Experience Market Consultant Healthcare Advocate August 2015 to Current Company Name City State Provides in the field market by market strategy expertise execution on Risk Adjustment Clinical Quality Programs HEDIS Stars prospective and retrospective programs for Providers Acts as a designated resource for the Provider group to gain engagement Performs data analytics to help identify high risk members and to develop a strategy and plan for the practice Consults to help improve coding accuracy documentation and management of patient assessment information Facilitates access to medical records for chart review purposes Utilizes programs such as SalesForce Tableau Concur and SharePoint to track various activities and reporting Provider Network Specialist February 2014 to August 2015 Company Name City State Supported contracting efforts to close the pricing gap for both the Blue Community HMO and Blue Advantage HMO networks for the health insurance exchange along with involvement in the beginning stages of additional exchange network implementations for 2015 Validated designations for all Essential Community Providers contracted with both exchange HMO lines of business Strengthened and maintained provider relationships located within the Northeast region of New Mexico including the Taos PHO and La Vida IPA Audited monthly rosters received from the Taos PHO and La Vida IPA to insure correct system representation within PPW and Provider Finder Validated credentialing status network and pricing links utilizing Vistar PPW Legacy Premier and Premier Pricing Utilized Blue Chip PRAP and PQRS for additional claims issues review Collaborated amongst peers to create provider training presentations and informational provider packets Created standard contracts and amendments for all lines of business Completed Single Case Agreements Assisted with maintaining Centennial Care and Medicare Appeals and Grievances Participated in Behavioral Health Roster Project and Lovelace named Medicare Advantage Contract project Claims and Third Party Liability Supervisor December 2013 to February 2014 Company Name City State Ensured compliance with HIPAA regulations and requirements Maintained daily operations and processes within the department by monitoring employee workflow and distribution Championed compliance with all departmental policies as well as interface with Quality Assurance regarding procedure compliance Streamlined departmental and individual performance metrics and took proactive action when necessary on a timely basis to maintain desired workflow outputs Developed and implemented system and operational changes to improve service and production efficiency Collaborated with the Training and Quality Review team to implement new and revised procedures Strengthened the claim approval process including but not limited to providing assistance and support to negotiators with complex and or difficult claims to determine negotiation leveraging points Collaborated coordinated and communicated across various disciplines and departments Championed internal audit rebuttal reviews and one on one feedback to direct staff Boosted company efficiency and client satisfaction by streamlining processes deemed inefficient Attended Lean Six Sigma and Rapid improvement events to identify optimal value stream maps Identified process boundaries and determined opportunities to automate processes and functions Provider Relations Field Representative November 2012 to December 2013 Company Name City State Conducted visits to participating Fee for Service New Mexico Medicaid Providers Enhanced and delivered formal trainings webinars and other provider related outreach Applied knowledge of established procedures to resolve escalated provider questions or management requests Acted as the initial contact for escalated issues from the provider relations support staff Examined claims and reports to ensure proper recoding of transactions and compliance with state and federal regulations Investigated claim processing outcomes Supervisor September 2011 to November 2012 Company Name City State Facilitated the enrollment process for all prospective employees and vendors seeking participation within the Mi Via Self Directed Waiver program Maintained relationships with Employers of Record EORs to ensure all prospective employees and vendors completed and provided all necessary documentation to begin employment Demonstrated enrollment oversight and ensured enrollment processes met participant expectations and state regulations Allocated resources appropriately to meet deadlines Organized workflow between other departments to ensure efficient and accurate outcomes Recruitment Specialist February 2010 to September 2011 Company Name City State Generated qualified candidates for open positions Presented job opportunities to qualified customer service care representatives along with senior leadership positions Guided prospective candidates and negotiated contract terms Screened potential candidates through in house and external interviews Performed reference checks exit interviews and other background verifications for all candidates Facilitated training and on boarding of 120 employees for new client 2nd Quarter 2010 bringing a projected 25 000 monthly revenue to the site Bolstered recognition from client and internal transition leads Excelled within deadline intensive environment ensuring the accurate and on time completion of all recruitment efforts Reduced employee attrition by 2 4th quarter 2010 HRIS Administrator September 2008 to November 2010 Company Name City State Managed the Leave of Absence and FMLA process Determine eligibility processed employee requests tracked FMLA leave taken and remaining hours for approved intermittent use and close out file upon completion Coordinated Workman s Compensation claims from initial accident reports through medical treatment and return to work documentation Acted as a liaison between Liberty Mutual SITEL and claimant Supported benefits administration for on site and home based employees including open enrollment new hire orientation and qualifying events Guided on site employee recognition programs including employee referral bonus and service awards ceremonies Mediated documented and resolved employee relations issues Maintained personnel file compliance for both on site and home based employees Championed campaigns for community outreach Juvenile Diabetes Research Foundation JDRF United Way Toys for Tots and Road Runner food bank Initiated employee involvement and participation Skills Premier automate Behavioral Health benefits administration contracts Critical thinking client client 2 customer service Database management decision making Diabetes documentation employee relations Government HIPAA regulations insurance internal audit team building leadership exchange negotiation network networks Organizational personnel policies presentations Pricing processes Project management Quality Quality Assurance recruitment Research Six Sigma Sound workflow

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SEXUAL ASSAULT CRISIS COUNSELOR VICTIM ADVOCATE Core Qualifications Microsoft Office and General Computer skills Education August 2012 Master of Social Work Fordham University City May 2009 Bachelor of Arts Social Services Quinnipiac University State Social Services May 2006 Associate of Science Human Services Naugatuck Valley CC State Human Services Experience 02 2013 to Current Sexual Assault Crisis Counselor Victim Advocate Company Name City State One on one trauma informed crisis counseling to clients with an emphasis on empowerment Provide advocacy and accompaniment for clients at the hospital police and court level Provide support and counseling to family members and friends of victims Community Outreach Facilitates multiple support groups to men and women at various community agencies Legislative Advocacy Committee Liaison Attend multiple community meetings roundtables committees teams 01 2010 to 01 2012 Clinical Social Work Intern Company Name City State Visited clients in their homes nursing facilities and hospital setting Maintained a caseload of 20 30 clients Provided Psych Social initial and updated assessments Developed care plans for clients and their families Coordinated community services for clients and their families 01 2008 Community Educator Intern Company Name City State Facilitated educational training in the community on domestic violence and sexual assault 02 2005 to 06 2016 Supervisor Company Name City State Train and Supervise 153 employees and new supervisors 01 2001 Social Work Intern Company Name City State Developed and implemented curriculum on issues of domestic violence sexual assault and self esteem for male and female support groups Skills Active Listening Curriculum Development Group Facilitation Crisis Counseling

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INTERN Professional Summary Client Negotiation and Mediation skills Client Relationship building management derived through experience Problem identification and Solution Development Impressive management experience in systemization and regulatory compliance Possess excellent oral and written communication skills as well as interpersonal skills among colleagues and outside vendors Strong customer client focus with the ability ascertain and analyze customer needs Result driven professional who has a positive attitude that serves as a foundation to deliver strong sustainable results Maintains the skillfulness to envision new program conceptions to effectively network collaborate and maintain positive partnerships with staff community and vendors Complex problem solving skills compassionate safety conscious self starter Education and Training Prairie State Jr College May 2012 Associate of Arts Psychology City State USA Governor s State University December 2014 Bachelor of Health Administration Health Administration City State Deans List 2014 Academic Achievement Award Governors State University 2014 Associate of Arts Nursing Home Administration City State USA GPA Dean s List NHA certification Skill Highlights Proven patience and self discipline Motivation techniques specialist Confident public speaker Conflict resolution Government relations knowledge Patient oriented Personal and professional integrity Relationship and team building Cultural awareness and sensitivity Critical thinking proficiency Professional Experience Company Name September 2014 to July 2015 Intern State Updated proposals in compliance with CME operational standards Developed a working knowledge of the continuing medical education department processes and functions at Advocate South Suburban Hospital Helped to coordinate and or actively participate in various educational programs meetings and luncheons for the medical staff Developed an increased awareness of the southland s competitive market for healthcare services Maintained ongoing professionalism and strong interpersonal skills needed to achieve the goals of the department Developed a working knowledge of word and excel worksheets Executed all phases of credentialing for providers and facilities Completed credentialing and re credentialing for facilities and practitioners Contacted providers practitioners for information to comply with all federal state and local regulations Maintained provider files with current documentation for individuals and facilities Served as a source of information regarding the status of credentialing activities Assisted in the design and execution of programs that contributed to a growth of the organization in the year fiscal year Served as liaison between management clinical staff and the community Ensured the accuracy of public information and materials Established and maintained positive relationships with government regulators residents families other area health care providers physicians and community at large Worked with state clients and stakeholders to shape procurements and identify opportunities for value added services Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses Incorporated evidence based care into practice environment to ensure high quality care for patients and their families Kept abreast of advances in medicine computerized diagnostic and treatment equipment data processing technology government regulations health insurance changes and financing options Company Name January 2002 to January 2014 Real Estate Broker City State Manage daily operations in assisting buyers and sellers in obtaining financing and housing to meet their unique qualifications and situations Networked with mortgage companies and other affiliates to bring closing in the housing process Delegated correct responsibilities needed for positioning clients into the right programs Organized work schedule to achieve timely processing of all responsibilities Maintained client vendor database by utilization of data entry Company Name January 2008 to January 2012 Personal Care Attendant State Fostered interdisciplinary relationships by negotiation and consensus building to attain goals for all disciplines Company Name January 2002 to January 2011 Mortgage Consultant City State Originated residential mortgages locally including home purchases refinance transactions new construction and small commercial lending working closing with clients and staff Compiled required documentation for quick expediting and processing conducive with underwriting guidelines Formed synergistic relationships with industry partners in core market Professional Affiliations Member Healthcare Administration SHCMA Governors State University 2012 Present Skills Strong interpersonal skills

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TECHNICAL QUALIFICATIONS Windows Ms OfficeEducation Details LL B Guwahati Assam University Law College Guwahati University B Sc Jagiroad ASSAM IN Jagiroad College Morigaon College Advocate Advocate Gauhati High Court Skill Details Company Details company Gauhati High Court description of the Gauhati High Court and other subordinate Courts and Tribunals and Statutory Bodies in Guwahati from 2008 Numerous experiences of Civil Criminal cases cases under consumer forum Handling a good number of Civil as well as Criminal Matters in District Sessions Judge Court Judge Court C J M Court and Consumer Forum also in the High Court Working as Executive Legal at Hindustan Paper Corporation Limited A Govt of India Enterprise Nagaon Paper Mill since Jan 2012 STRENGTH Adaptability A penchant to adapt to the conditions level of the environment accordance with the requirement of the given situation Interpersonal An extrovert to the core prefer to interact with people of all walks of life and varying strata of society Ability to quickly establish rapport with others Team Work Enjoy being a part of a group achieve combined goals ROLES AND RESPONSIBILITIES AT HPC LTD Assisting in briefing counsels on matters relating to Nagaon Paper Mill Cachar Paper Mill and also Nagaland Pulp and Paper Corporation Ltd The task of legal vetting in all NIBs NITs terms and conditions etc Providing Legal views to protect the interest of the Corporation Assisting in formulation and drafting of all Disciplinary matters Liaisoning with all local bodies and also other forums

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CONSULTANT Accomplishments Worked with Teach for India in conducting regular classes for under privileged children as part of the CSR program at OSC Services Student Co ordinator of the ILS Free Legal Aid Society for the years 2010 2012 Experience Consultant 04 2013 Company Name Asset Finance Drafting legal documentation necessary for cross border aircraft financing and leasing transactions with particular emphasis on clients based in the Asia Pacific region involving major global financial institutions operating lessors and investment funds My experience includes acting for clients on commercial financings operating leasing aircraft sales asset backed securitization and portfolio sales and financings Co lead the Cape Town transactions support team comprising of 6 India qualified lawyers including transaction management team management and providing subject matter expertise Senior Executive Compliance 01 2012 to 03 2012 Company Name Acting as in house counsel and preparing legal letters and notices and drafting and vetting service agreements non disclosure agreements digital marketing partners engagement agreements broker agreements intermediary agreements procurement agreements employment contracts licensing agreements etc Extending opinion and advises on host of operational regulatory and legal issues concerning business operations Also responsible for preparing agendas for board meetings preparing analysis reports departmental summaries performance summary of the company and drafting other communications as required by the management of the company Managing correspondence with the regulatory authority drafting replies to show cause notices maintaining record of communications managing response and submissions to insurance regulators circulars and notifications 16 May 14 June 2011 LAKSHMIKUMARAN SRIDHARAN Mumbai Legal research on Finance Act viz Importation of Services and Taxation of various Services Operating Lease Finance Lease and reversal of Cenvat Credit Preparing first draft of legal opinions and appeals to the Appellate Tribunal 18 April 14 May 2011 KHAITAN AND PARTNERS Kolkata A team of three interns and an associate were involved in the study of legal formalities to be complied with by a foreign listed company willing to establish an office in India This involved an extensive research on Companies Act Competition Laws and Securities and Compliance Laws Securities and Exchange Board of India and Reserve Bank of India Acts Rules and Guidelines and other Tax Treaties It further involved relevant case study and finally drafting roadmap documentation for establishing such business in India The final leg of the internship involved drafting standard documentation of various legal filings for permissions and company s incorporation documents which were then taken up for tailored amendments and execution by Senior Associates and Partners 10 May 28 May 2010 VAISH ASSOCIATES Gurgaon The internship involved legal Research on Company Law Joint Venture rules Mergers and Acquisitions laws and Securities and Exchange Board of India Regulations and finally preparing a presentation on required filings permissions disclosures and minimum eligibility criterion 05 2008 to 06 2008 Company Name Delhi Mr Singh is a member on the committee of consultants on Indirect Tax Reforms The internship involved assisting a team of qualified stakeholders in research and preparing a report on the Value Added Tax provisions of the proposed Goods and Service Tax Bill by studying and identifying the provisions in the existing legislation which are impacting the ease of doing business as well as identifying the areas and provision of the Act for simplification in the light of existing jurisprudence Education Post Graduation Diploma Cyber Laws 2010 Asian School of Cyber City GPA 1st Prize in Raghvendra Phadnis National Essay Writing Competition organized by ILS Law College 2009 1st Rank in Cyber Laws 1st Prize in Raghvendra Phadnis National Essay Writing Competition organized by ILS Law College 2009 1st Rank in Diploma Human Rights and Law 2009 ILS Law College GPA Awarded Certificate of Appreciation at the 1st LexTech pan Asian Law and Technology Essay Writing Competition on contemporary techno legal issues organized by Gujarat National Law University Human Rights and Law Awarded Certificate of Appreciation at the 1st LexTech pan Asian Law and Technology Essay Writing Competition on contemporary techno legal issues organized by Gujarat National Law University 63 16 Qualifications Board University Institute Marks BSL LLB V Years Aggregate Pune University I L S Law College Class XII C B S E ITL Public School New Delhi 89 2 Class X C B S E ITL Public School New Delhi 88 8 Interests First at Zonal Level Sell Your Product Advertising Competition New Delhi West zone 2006 Gold Medal in Volleyball at intra school Sports Meet 2005 Second at Zonal Level Folk Dance competition New Delhi West Zone 2005 First at Zonal Level Singing Competition New Delhi West Zone 2004 I hereby declare that all the information given above is complete and correct to the best of my knowledge Sugandha kumar Publications Article published on the topic Microfinance Institutions A Cost Benefit Analysis in LEXWITNESS February 2012 issue at page 37 Article published on the topic Trading Activity and CENVAT Credit Rules in LEXWITNESS August 2011 issue at page 41 Article published on the topic Child Soldiers victim of Armed Conflicts and War crimes an issue related to International Humanitarian Law and also on the topic Custodial Interrogation And Human Rights in Abhivyakti the College Annual Law Journal 2010 Presented Paper on the topic Online Transactions and Consumer Protection Issues in the Student Teacher Seminar organized by ILS Law College on 18 February 2010 Additional Information Awards and Achievements College Researcher for the Runners up Team at the Lex Novitas National Moot Court Competition V M Salgaocar College of Law Goa 2011 Runners Up in You th Speak at the South Asian Youth Peace Meet Paper Presentation Competition at Symbiosis Institute of Media and Communication Pune 2009 2010 First at Zonal Level Sell Your Product Advertising Competition New Delhi West zone 2006 Gold Medal in Volleyball at intra school Sports Meet 2005 Second at Zonal Level Folk Dance competition New Delhi West Zone 2005 First at Zonal Level Singing Competition New Delhi West Zone 2004 I hereby declare that all the information given above is complete and correct to the best of my knowledge Sugandha kumar Skills business operations C contracts Credit clients documentation Drafting Finance financing financial funds insurance Law legal legal Research letters Managing marketing meetings Mergers and Acquisitions Exchange office procurement research sales Securities Tax team management

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FACULTY CLINICAL INSTRUCTOR CLINICAL COORDINATOR Summary Doctorate prepared registered nurse and medical author with extensive clinical experience excellent physical assessment skills proven strength in teaching and a passion for health education Specialized training in pediatric primary care chronic disease management sports medicine nutrition pediatric cardiology and mental wellness Excels at presenting health medical education and program management Professional Highlights Implemented a sustainable quality improvement program within Orland Park School District 135 s Physical Education curriculum impacting over 4800 students grades K 8 Revised a Rush University graduate nursing course curriculum improving online discussion critical thinking techniques in accordance with national Quality Matters Standards Competencies for Nursing Education Designed course curriculum including exam design and evaluation within university graduate level nursing programs Currently establishing Medical Advisory Board within Orland Park Township coordinating with University of Chicago and local community stakeholders to provide health services and education programs to district students and athletes Played a major role as medical liaison in medical sales venues educating MDs surgeons APNs RNs and surgical staff while maintaining business benchmarks and quotas Successful author editor in preparing medical manuscripts proposals and policies for publication submission Effective presenter with ability to convey complex concepts to a variety of audiences and identification of training needs Managed several projects with budget limitations as well as securing funding Experienced in research data analysis and documentation of health conditions treatment topics public health issues student safety Supported school district staff community education on physical cultural and socioeconomic diversity of student population Experience Company Name City State Faculty Clinical Instructor Clinical Coordinator 05 2016 to Current Responsible for course lecture and leadership of clinical instructors within the Master s Entry Nursing Program MENP Designed and provided evidence based information achieving course objectives as required through university program protocol and the national guidelines of competencies for registered nurses Partnered with Clinical Simulation Manager to develop implement and evaluate clinical scenarios within the simulation laboratory environment to optimize student learning outcomes Coordinated directly with Medical Education Department personnel to augment the clinical rotation experience with hands on and observation opportunities for students Company Name City State School Nurse 08 2011 to Current Demonstrates advance skills in the nursing process of physical assessment implementation and evaluation with students and staff Attention to cultural diversity within the health care setting and its effect on care delivery treatment management Serves as a strategic partner providing school wide proactive direction training for health and emergency action plans Provides management recommendation and consulting services to administrative leadership team on individual student medical status and needs according to state and federal regulations to ensure academic success Excellent skills in finalizing and disseminating medical review data Administers vision and hearing screenings and addresses results with referral resources as contracted with district partnerships and the Illinois Department of Public Health Successfully initiates and manages projects involving teen student volunteers for community service learning in accordance with high school department policies Assures strict adherence to Illinois standards of the Professional School Nurse Practice Act Illinois School District 135 Board of Education policies protocol and procedures regarding student patient care safety data collection and confidentiality Company Name City State Clinical Specialist 09 2009 to 09 2011 Provided contractual clinical services to a global medical device company specializing in design development and commercializing complex spine and minimally invasive spine technologies and operative techniques Demonstrated product knowledge expertise timely troubleshooting and direct product evaluations of spinal implants instrumentation and biologic products involving motion preservation annular repair and nucleus replacement Educated MDs APNs RNs and surgical staff on proper use and maintenance of products requiring 90 of time spent within operation room environments Company Name City State Nurse Clinician II RN 05 1994 to 02 2010 Specialized in Pediatric Intensive Care Unit Pediatric Surgical Heart Unit Responsible for the complete nursing process of critically ill or injured patients in a Level I Trauma Unit and pre and post surgical patients in Pediatric Cardiac Surgical Unit Extensively trained to deliver the most sophisticated level of treatment and surgical expertise in Trauma Complex Pediatric Cardiac Surgery Neonatal and General Pediatrics Successfully performed extensive RN role within cardiology specialty exhibiting expertise in clinical anatomy and physiology thorough understanding of surgical interventions and corrective procedures while encompassing professional and compassionate patient care Education Doctorate in Nursing Practice Pediatric Primary Care 2016 Rush University City State Associate of Applied Science Nursing Richard J Daley College City State Bachelor of Science Nutrition Northern Illinois University City State Minor in Journalism Licensure Certification Registered Nurse 1994 Nationally Certified School Nurse National Board for Certification of School Nurses 2017 Designation for Individualized Education Program IEP privileges Illinois State Board of Education 2017 Professional Presentations Evaluation of School District Implementation of the Knee Injury Prevention Program Rush University Polycystic Ovarian Syndrome in Adolescent Females Rush University Medical Center Female Athlete Triad Sports Medicine Conference Illinois School District 230 Quality Matters Concepts in Online Higher Education Course Delivery Rush University Fostering Debate in Online Courses Rush University Scholarship Wrist Pain in Gymnasts A Review of Common Overuse Wrist Pathology in the Gymnastics Athlete Current Sports Medicine Reports 2016 official journal of the American College of Sports Medicine Evaluation of School District Implementation of the Knee Injury Prevention Program submitted to Sports Health 2016 Nurses making an impact Reducing school athlete injuries Chicago Tribune 2016 Affiliations Illinois High School Association Illinois Association of School Nurses member American Diabetes Association Teen Adventure Camp Illinois Chicago Marathon Medical Staff Special Olympics Medical Staff Society of Children s Book Writers and Illustrators

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ADMISSIONS EXECUTIVE Professional Summary Highly motivated creative professional with strong leadership and relationship building skills Experienced in applying principles of sociology to personnel handling administration education management and marketing problems Core Qualifications Microsoft Office Training and development Marketing and sales specialist Group behavior and dynamics Charismatic public speaker Community resources specialist Motivated team player Natural leader Organized and efficient Experience Admissions Executive August 2015 to Current Company Name City State Evaluated program performance against expectations Maintained compliance with company and legal requirements Reviewed program needs and recruited qualified staff Inspired students to translate their academic interests into the real world by taking positive actions Counseled undergraduates in regard to educational and professional goals Communicated with the registrar s office to review and process requests for requirements waivers Organized recruitment and admission events for prospective students Served as an Academic Adviser for undergraduate students each year Worked with upper management to ensure appropriate changes were made to improve customer satisfaction Trained staff on how to improve customer interactions Customer Service Specialist December 2004 to August 2015 Company Name City State Developed implemented and monitored programs to maximize customer satisfaction Resolved customer questions issues and complaints Conducted weekly monthly and quarterly team meetings discussing company goals productivity and team building Developed rapport with the customer base by handling difficult issues with professionalism Addressed committee meetings and brought procedural ideas to steering committees promoting nutrition physical and mental assessment programs Provided Behavioral Based Safety and Education by promoting training and certification for all employees Generated and distributed daily reports and order acknowledgments to appropriate personnel Organized placement tests for applicants Entered data into Excel spreadsheets tracking individual health assessments for any discrepancies Community Outreach Coordinator Intern January 2015 to April 2015 Company Name City State Responsible for the coordination of community events to individuals and families promoting healthy environments and lifestyle changes to enhance emotional physical and functional growth Led presentations aimed at developing comprehensive programs to meet community employment housing transportation medical and crime prevention needs Met with clients one on one to determine necessary services and make appropriate treatment recommendations Edited and prepared program manuals for instructors and clients Attended conferences seminars and training sessions on community health or education related issues Assisted the Director in event planning and fundraising Referred families to food banks financial assistance programs employment and training support and health and immigration services Child Advocate for Foster Children October 2013 to July 2014 Company Name City State Establish a relationship with the child to better understand the child s needs and desires Develop a relationship with the court dependent child by meeting with him her on a weekly basis Provide a positive role model for the child while teaching him her self confidence trust and other developmental behaviors Support the child throughout court proceedings and explain the court proceedings to the child Review available records regarding the child s family history school behavior medical or mental health history etc Identify and explore potential resources that will facilitate family preservation early family reunification or alternative permanency planning Interview all parties involved with the child regarding the child s circumstances and needs Communicate the child s needs to the court in written reports and recommendation Ensure that the court approved plans for the child are being implemented Investigate the interest of the child in judicial or administrative proceedings outside of juvenile court Communicate and coordinate efforts with the child s social worker probation officer and attorney Education Bachlor of Science Sociology 2014 University of West Georgia City State Minor in Psychology Member of UWG Social Science Newspaper Sociological Collective Member of Psychology Club Member of Sports Management Committee Associate of Arts Technical Communications 2012 West Central Technical College City State Deans List Presidents List Skills Client Relations Creative Problem Solving Customer Service Academic Advisement Team Leader EffectiveCommunicator Project Management Relationship Builder Professional Attitude Marketing Multi Task Management

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PRACTICUM EXPERIENCE Summary Nurse Practitioner focused on providing quality care and maintaining direct lines of communication with patients and the entire health care team Superb interpersonal and leadership skills and enjoys challenges and learning new concepts and skill sets Certifications Registered Nurse Certified Emergency Nurse Trauma Nurse Specialist Basic Life Support Advanced Cardiac Life Support Pediatric Advanced Life Support Highlights Practicum hours include Primary Care Pediatrics Women s heath and Urgent Care Practicum residency to be completed in orthopedics Preceptor Coach in the Emergency Department Emergency Department interim Charge Nurse Skills I am confident in my ability to navigate computers communicate effectively value teamwork respect all members of the healthcare team value all walks of life build strong relationships listen intently clarify uncertainties and educate thoroughly I am growing in my ability to practice confidently formulate differentials and build a suitable plan of care accordingly Professional Experience Practicum Experience Aug 2014 to Sep 2016 Enhanced physical assessment skills to identify normal normal variant and pathologic findings Proficiencied differential diagnoses to determine the most likely diagnosis based on assessment and findings Engaged in patient assessment diagnosis and treatment in a family practice setting Prepared patients for expectations of medications therapies and desired outcomes Educated patients on healthy lifestyle changes medication management and appropriate health screening Engaged in patient assessment diagnosis and treatment in a wide array of ages and acuity levels Prepared patients for expectations of medications therapies and desired outcomes Educated patients on healthy lifestyle changes medication management and appropriate health screenings Aided in conducting the plan of care including medication changes physician referrals and treatment programs Registered Nurse Clinician II Dec 2010 to Current Company Name Apply critical thinking skills by caring for patients with an array of morbidities including endocrine oncology hematology psychological cardiac neurological musculoskeletal and immune disorders at any given time Prioritize patient care varying from acute emergencies to chronic medical urgencies in order to provide safe and effective care in a timely and compassionate manner Proficient in telemetry and discerning between emergencies and cardiac history by basing nursing judgment on the individual s trends in cardiac history Utilized resources including pharmacist respiratory therapists dieticians physicians and clinical nurse specialists in order to broaden my knowledge and educate patient s accordingly Certified in intravenous and oral chemotherapy administration and potential adverse reactions and oncologic emergencies Valued team member on a committee in an effort to reduce inpatient falls hospital wide and eventually find ways to reduce eliminate outpatient and visitor falls as well Staff Nurse Nov 2008 to May 2010 Company Name Led a unit of skilled care for approximately 40 geriatric patients through delegating staff and holding them accountable as to ensure the unit to run smoothly Proficient knowledge in medication administration assessment implementation and wound care Acted as an advocate for patients to voice wants needs concerns and fears to their physician in order to enhance wellness and quality of life Staff Nurse May 2007 to Jun 2008 Company Name Medical Surgical Participated in team nursing by working hand and hand with a Registered Nurse and a Certified Nurses Aid to provide the best patient care possible Provided aide for the Registered Nurse ie wound treatment care blood administration and assessment findings Accomplishments Conducted research for pediatric invasive procedures Implemented evidence based pain control intervention for infants Assisted in strengthening inter unit hospital relationships with the Emergency Department Encouraged team building and acceptance of new employees within my department Education Master of Science Nursing 2017 University of St Francis City State Family Nurse Practitioner Bachelor of Science Nursing 2014 University of St Francis City State Nursing Associate of Applied Science Nursing 2010 Richland Community College City State Registered Nurse Practical Nurse Nursing 2005 Richland Community College City State Licensed Practical Nurse Professional Affiliations Sigma Theta Tau International American Association of Nurse Practitioners

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HUMAN RESOURCES MANAGER Summary To continue my professional Human Resource career in a position of leadership focused on creative people strategies and that improve employee engagement drive business initiatives and focuses on overall operating performance and achieving strategic results BUSINESS ACUMEN FISCAL MANAGEMENT Knowledgeable of federal state labor employment law Efficient effective project management skills Ability to deliver results with a sense of urgency Ability to analyze and interpret Profit Loss statements Effective manager of expense and budget goals Microsoft Office including Word Excel and PowerPoint Accomplishments Effective leader and change agent Member of Sr Leadership team Responsible for providing advice and council to Sr Leadership and management regarding policy law and any decisions that affect the workforce Responsible for directing and motivating team of HR professionals to influence operations to exceed business expectations and goals Accountable for driving performance initiatives and goals developing and driving employee engagement programs Proficient adviser to associates and management on HR policies and practices state and federal labor laws Advise management regarding associate relations concerns conduct disciplinary and grievance hearings ensure enforcement of EEOC OFCCP and DPL guidelines Active in maintaining an employer of choice work environment that renders third party representation obsolete Experience Human Resources Manager 08 2012 Current Company Name City State To drive business initiatives by providing strategic HR guidance to leadership and management through planning organizing and controlling the activities of the Human Resources Department Serve as a resource for the employees ensuring their understanding and compliance with policies and regulations Keep management advised of potential problem areas and recommend implement solutions as appropriate Evaluate reports decisions and results of client group in relation to established goals Recommend new approaches policies and procedures to support continual improvement Plan organize and manage all activities of the HR Dept Manage recruitment effort for all exempt non exempt and hourly employees monitor recruitment program employee relations counseling performance planning Manage maintain records records and reports Actively participate in client group projects and meetings Senior Human Resources Representative 01 2009 08 2012 Company Name City State Effectively work with management and hourly base to develop programs and strategies that create an employer of choice environment and make unionization obsolete Strategic partner to leadership Provide advice and counsel on workforce related activities such as disciplinary actions organizational development training and diversity initiatives Advise management and personnel regarding application and intent of policies and procedures Investigate prepare reports regarding internal external EEO and grievance claims Analyze and prepare statistical reports identifying trends that impact personnel and the overall business strategies Adviser to Managing Director five 5 Sr Managers thirty eight 38 Managers and eleven hundred plus 1100 Employees Refined and managed the on boarding process and strategies for two major divisions within FedEx Central Region that consists of 13 direct reports in 8 states supporting two Regional Vice Presidents Developed systems and processes from sourcing to first day on the job to streamline the on boarding practices and meet all State Federal DOT and FAA guidelines Matrixed to 1200 ee s Consult and advise management and personnel regarding policies practices and procedures Provide input on workforce related activities such as disciplinary actions training diversity initiatives and organizational development Investigate prepare reports regarding internal external EEO and grievance claims Analyze and prepare statistical reports and identify trends that impact personnel and the overall business strategies Area Manager Partner 01 2003 01 2004 Company Name City State Source and engage clients to develop and implement staffing strategies to drive business goals Managed all aspects of office including employee relations recruiting and staffing training and development corporate and legal compliance benefits and policy administration Management Selection Consultant Organizational Development 01 2001 01 2003 Company Name City State Responsible for recruitment selection training and development of management exempt level personnel Generalist Recruiter Responsible for strategic planning employee relations recruitment training and retention Counsel management and staff according to company policies accepted HR practices and labor law Regional Recruitment Manager 01 1998 01 2001 Company Name City State 80 travel among 21 matrixed facilities establishing recruitment processes and practices that generated results Hands on project recruiter in problematic situations Client Service Manager Branch Manager 01 1996 01 1998 Company Name City State Responsible for guiding team of HR professionals dedicated to selecting qualified candidates to work at various client locations Developed creative and innovative work force solutions Store Manager 01 1988 01 1996 Company Name City State Managed 24hr location Generated 13 million in sales annually supervising and motivating 46 employees Proven record increasing sales volume and gross profit by governing purchasing cost controlling shrink and reducing payroll expenses Education Masters Keller Graduate School of Management Tinley Park IL Human Resource Management City State US Keller Graduate School of Management Tinley Park Illinois Masters in Human Resource Management MHRM Bachelor of Science Alcorn State University Business Administration City State US Alcorn State University Lorman Mississippi Bachelor of Science Business Administration Certifications Human Resources Certification Institute HRCI Senior Professional in Human Resources SPHR Professional Affiliations PROFESSIONAL ORGANIZATIONS Society for Human Resource Management SHRM Skills Human Resources Training Employee Relations Recruitment Organizational Development Payroll Purchasing Equal Employment Opportunity Recruiting Staffing Project Management Labor Law Strategic Planning Benefits Budget Employee Engagement Employment Law Labor Laws Microsoft Office PowerPoint Word Human Resource Management

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VICE PRESIDENT Executive Profile Accomplished at building and sustaining outstanding teams Creates a team vision that supports the organizational vision Skilled at turning teams into industry leading teams and developing team members into outstanding performers Develops innovative approaches to providing high quality cost effective service that exceed customer expectations Skilled author and speaker with numerous articles appearing in national business journals and multiple presentations at national conferences Core Accomplishments Attended CHIME College of Healthcare Information Management Executives CIO Boot Camp October 2008 Attended The EDGE program The Executive Development and Growth Experience Program presented by Baylor Health Care System Talent Planning in partnership with Southern Methodist University Cox Executive Education Graduated May 2010 Information on numerous additional educational programs attended available upon request Available upon request Professional Experience March 2003 to July 2014 Company Name City State Vice President Chair of United Way Mental Health and Counseling Grant Panel 2009 Vice Chair of Access to Jobs Panel 2010 2011 2012 Selected Publications Selected Speaking Engagements Building a Clinical Engineering Department from the Ground Up Cover story Biomedical Instrumentation Technology November December 1999 co authored with Larry Hertzler Vice President with Aramark Healthcare Technologies Candidate Wanted How to Find the Right Match for Your Department Cover story Biomedical Instrumentation and Technology March April 2003 Okay So I m a Supervisor Now What Biomedical Instrumentation Technology January February 2004 co authored with Larry Hertzler Vice President with Aramark Healthcare Technologies Taking the Intranet Plunge Create It Maintain It and Use It IT Horizons November December 2003 Winning Hand Playing the Odds with Clinical Equipment Service Contracts Health Facilities Management November 2004 Preventive Maintenance A Look at the Big Picture Biomedical Instrumentation Technology March April 2006 Benchmarking Glass is Half Full Biomedical Instrumentation Technology July August 2006 A Closer Link Open Device Integration Strategy Advance for Healthcare Information Executives April 2007 On Sculpture Baseball and Benchmarking Biomedical Instrumentation Technology July August 2007 co authored with Larry Hertzler Vice President with Aramark Healthcare Technologies Getting the Most Out of Your Clinical Engineering Department Nurse Leader Magazine February 2008 Carefully Measuring Productivity Is Key to Managing Resources Biomedical Instrumentation Technology January February 2010 Practical Guide for Successful Performance Improvement Biomedical Instrumentation Technology May June 2010 How to Manage Effectively as You Climb the Ladder Biomedical Instrumentation Technology July August 2011 Vendors and Customers Five Keys to an Effective Relationship Biomedical Instrumentation Technology January February 2012 Find a Work Life Balance With Your Management Strategy Biomedical Instrumentation Technology August September 2012 In Service Support Debate Throwing Rocks Won t Help Biomedical Instrumentation Technology October November 2012 May 2008 to July 2008 Corporate Director Coordinated multiple medical equipment service departments into single system department Led effort to implement medical equipment management database that combined six separate databases Participated in development and implementation of automated on line capital acquisition request process Developed system wide process for identifying medical equipment in need of replacement Member of Information Services Leadership Council Member of Information Services Communications Council Co chair of Baylor Clinical Technology Assessment Council Active participant in development of relationship with Medisend charitable organization providing medical equipment and supplies to developing countries developing internship program to assist with development of BMET s from these developing countries Acted as primary contact for Baylor Health Care System executive leadership for information systems technology issues Directed the activities of Technology Operations Field Support and Desktop Engineering and Biomedical Technology Services January 1998 to January 2003 Company Name City State Operations Manager Participated in implementation of Clinical Engineering program that maintained a high level of quality and customer satisfaction while beating budget targets by 1 6 million and estimated cost of previous outsourced program by approximately 7 5 million during its first three years of existence Assisted in development and shared responsibility for ongoing maintenance of department intranet site that provided comprehensive information regarding department activities to department staff members and customers and was widely acknowledged as the best intranet site within Advocate Health Care Participated in successful Y2K compliance assurance project for approximately 35 000 pieces of equipment Participated in the development of a Strategic Technology Plan for major imaging equipment in 2000 The Strategic Technology Plan was eventually expanded to cover all clinical equipment with a value of more than 25 000 January 1987 to January 1998 Company Name City State Team Manager and Regional Manager Education Missouri Institute of Technology City State Electronic Engineering Technology Bachelor of Science Electronic Engineering Technology Attended Accelerating Best Care Baylor July through Publications Participated as panel expert in Advisory Board presentation on best practices in technology assessment in June 2009 Presented session on Communicating with the C Suite at the MD Expo conference in Austin TX in October 2010 Presented session on The Future of Clinical Engineering at North Texas Biomedical Association meeting in October 2010 Presented session on Getting the Most Out of Your Clinical Engineering Department with David Muntz CIO of Baylor Health Care System at CHIME CIO Fall Forum in October 2011 and for CHIME webinar in January 2012 Presented session on Maximizing the Value of your Healthcare Technology Management Program at iHT2 conference in Phoenix AZ in January 2013 Presented session on Connecting with the C Suite at 2013 AAMI Annual Conference Breakfast Symposium Presented session on A Pragmatic Approach to the Right to Repair Issue at 2014 AAMI Annual Conference Breakfast Symposium Skills Balance Benchmarking BTS budget Contracts Council Counseling customer satisfaction databases database delivery Facilities Management help desk imaging information systems Leadership Managing Mental Health Access 2000 procurement Speaking Publications quality Sculpture Strategy Strategic Supervisor telecommunications phones VOIP Y2K Additional Information Professional Recognition 2008 AAMI Association for the Advancement of Medical Instrumentation Clinical Biomedical Engineering Achievement Award Recognizes individual excellence and achievement in the fields of clinical engineering and biomedical engineering Professional Affiliations Member of the Board of Directors for AAMI Association for the Advancement of Medical Instrumentation Past Chair of the United States Certification Commission Current Chair of the International Certification Commission Member of AAMI Technology Management Council Member of Biomedical Instrumentation Technology Magazine Editorial Review Board Member of CHIME College of Healthcare Information Management Executives Member of HIMSS Healthcare Information and Management Systems Society Member of Medical Advisory Board for Medisend International

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LANDSCAPER Accomplishments FMC Level I Certification from Adventis Nov 16 Built a three statement fully circular and properly formatted financial model from scratch in under 90 minutes Developed an understanding of key concepts in financial modeling accounting and corporate finance Miami University Investment Banking Club Feb 17 Present Learn and practice valuation techniques and financial modeling discuss latest financial news Discuss proper interviewing skills and gain insight from experienced investment bankers Miami University Asset Management Club Oct 16 Present Contribute to management of portfolio worth 60 000 in equities Create and present stock pitches listen to and provide input on pitches from other members Stock Investment Competition Sep 15 Nov 15 Earned first place out of thirty four teams across five Dayton area high schools Competed at The University of Dayton 50 of score based on presentation 50 based on portfolio Earned 14 on 100 000 over a six week period Experience Landscaper 05 2017 to Current Company Name City State landscape employee managing over 200 properties both commercial and residential Received landscape and hardscape training and education provided training to new employees Delivery Driver 05 2016 to 08 2016 Company Name City State Delivered to local homes and businesses and worked within the café keeping up with various daily tasks Intern 05 2015 to 08 2016 Company Name City State Internship with a Dayton area life and health insurance office performing tactical activities for agents Pursuing life and health insurance license Pro Shop Crew Member 06 2013 to 08 2015 Company Name City State Managed various daily duties caddy for members cart and range management and train new employees Education and Training BSBA Finance Economics May Miami University City State Finance 3 55 Economics June 2016 Chaminade Julienne Catholic High School City State National Honor Society Scholar Athlete Four Years 4 0 Interests Varsity Soccer Aug 12 Oct 16 Senior captain All Area All Conference All State and academic awards four year starter Skills insurance managing office Additional Information Varsity Soccer Aug 12 Oct 16 Senior captain All Area All Conference All State and academic awards four year starter

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HUMAN RESOURCES PROFESSIONAL Professional Summary Experienced working in fast paced environments demanding strong organizational technical and interpersonal skills Highly trustworthy ethical and discreet committed to superior customer service Confident and poised in interactions with individuals at all levels Detail oriented and resourceful in completing projects able to multitask effectively Skills Networking and Partnership Development Decision Making Report Preparation Human Resources Management Systems Procedure Compliance In Person and Telephone Interviewing Employment Data Tracking New Hire Onboarding Orientation Termination Documentation Conflict Resolution Documentation and Recordkeeping Willingness to Learn Remote Conferencing and Communication Microsoft Office Employee and Applicant Assessment Work History 07 2018 to 01 2021 Human Resources professional Company Name City State With hands on experience in distribution environment Employee Relations Conflict Resolution and Policy Process guidance Initial workforce hiring pre acquisition due diligence and post acquisition HR integration Completed 2 days of onboarding process every week Ranging from initial presentation on companies policies and overview to revising e verify process making badges and assuring system certifications FDU were completed upon starting in their new role Managed and updated personnel files for old and new hires in the Human Resources Information System database Lawson Assessed and streamlined training coach program to drive consistency of company s processes Fostered a teamwork environment conducive to positive dialogue across the organization Personal efforts were cited as a great driving force behind DC employee retention rate within an industry where high turnover is the norm Saved company thousands of dollars every month by reducing reliance on employment agencies Brought the majority of formerly outsourced recruiting functions in house to reduce billable hours Completed our distribution s weekly reporting while assuring it was sent to corporate in a timely manner Weekly reporting consisted of planned vs actual terminations for the prior week and new hires that were onboarded Oversaw 300 associates pay onboarding and relocation to other departments and facilities Assured managers sent in time details report for their direct reports Upon received it would be revised daily to make any necessary revisions in Kronos Took part in various meetings ranging from union sensitivity training hr meetings regarding program rollouts staffing meetings and concluding final decisions on any investigation that took place Unemployment claims and meditation were completed with a 94 success rate Provided various resources to associates Including work number information tuition reimbursement access and information on how to adjust form of payment Managed all aspects of leave administration and health benefits for over 300 employees Created various spreadsheet documents to streamline efficient workflow Provided support and assistance to management team on handling and resolving Human Resource issues Interviewed counseled and terminated employees to provide exceptional performance and a safe motivating workplace HRIS software Lawson Kronos Pro watch Myinfo 07 2016 to 10 2017 Onsite Supervisor Company Name City State Worked on behalf of Best Candiates Staffing agency providing top notch service to Park West Client Oversaw 200 employees Filled out applications inserted in the COATS software Interviewed counseled and terminated employees to provide exceptional performance and a safe motivating workplace Assure all employees are present every shift and on time in the beginning of the shift and when they come back from any breaks If absent needed to have justified reasons for missing or provide warning Upon employment I needed to learn the warning system Park West operated on Assure all employees are following protocol when handling art pieces and tools Looking out for the safety of employees All employees had to have proper uniform equipment to operate efficiently Kept files up to date with employee information in the software system excel template Had to provide documentation when employees want to request vacation time or refused medical attention which I created Kept proper documentation of employees excused absences vacation requests refusal of medical attention file of accident incident report Inserted employee hours pay rate on Excel sheet 01 2015 to 07 2016 Negotiator Company Name City State Responsible for maintaining 250 files According to the file I would start up or continue the mitigation process with lender on behalf of client s Photocopied verified faxed paperwork Prepared packages spoke with lenders and clients Submitted various forms and documents on client s behalf to lenders in hopes of receiving a modification Answered various calls at a time and solved all questions and concerns in a timely matter Education Business Administration Miami Dade College City GPA 3 0 High School Diploma Mater Academy Charter High School City State GPA 3 1 Languages English Native or Bilingual English Native or Bilingual Spanish Native or Bilingual Spanish Native or Bilingual

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SENIOR ADVISOR AND NATIONAL FUNDRAISING DIRECTOR Professional Summary I am an agile and hungry project manager with nearly five years of experience leading cross functional teams in the political campaign world In that time I have managed concurrent projects at various stages of development designed and oversaw the maintenance of project plans and leveraged qualitative and quantitative data insights to inform decision making My experience embedding on a new campaign every few months has made me an expert at drinking from the fire hose At my heart I am a people person and problem solver who loves to operate in ambiguous roles and will run through walls to deliver Skills Excel and Google Sheets Familiarity with multiple CRM Databases Budgets Budget Business Development Business strategy CRM Databases Direct mail Fundraising Legal Litigation Marketing Marketing and Communications Excel Money Organizational Problem Solver Project Management Sales Spanish Spanish Language Strategy Website Workflow Work History Senior Advisor and National Fundraising Director 09 2020 to 12 2020 City State Created project plan to implement a new business strategy and organizational structure to optimize workflow leading team to raise 2 25MM in two months the largest congressional raise in the country over that period Led 14 person staff composed of digital marketing data communications and sales teams to surpass engagement and fundraising KPIs Managed 4 25MM budget and all fundraising related projects including launching a mobile compatible website and an activist targeted digital marketing campaign that increased engagement across all digital channels by 43 Campaign and Fundraising Special Projects Advisor 01 2020 to 08 2020 Company Name City Developed budgets timelines deliverables and KPIs for a portfolio of 8 congressional campaigns throughout the Midwest leading each campaign to increase money raised by at least 100 Collaborated with heads of event operations and fundraising departments to flawlessly execute over 100 appearances from former presidents and high profile celebrities Campaign Chief of Staff and Fundraising Director 03 2019 to 12 2019 City Built and oversaw a 4MM budget and all campaign projects ranging from external communications and fundraising strategies to lawn sign placement Advised the Congressman on all political decisions and developments involving his re election efforts Fundraising Director 11 2018 to 02 2019 Company Name City State Led team composed of digital marketing direct mail and polling consultants to implement a fundraising strategy that raised 1 4MM more than any other campaign in NYC over the same time period Fundraising Director 06 2018 to 11 2018 City State Deputy Fundraising Director 12 2017 to 05 2018 City State Office of House Minority Leader Steny Hoyer 08 2017 to 12 2017 Litigation Legal Assistant 07 2016 to 08 2017 Company Name City State Voted best legal assistant in the litigation department Legislative Intern City Education Bachelor of Arts US History Emory University City State summa cum laude Certificate in Gender and Sexuality Diversity and Inclusion in the Workplace Four week course offered by University of Pittsburgh Certificate in Spanish Language and Universidad De Salamanca City Work History Senior Advisor and National Fundraising Director 09 2020 to 12 2020 City State Created project plan to implement a new business strategy and organizational structure to optimize workflow leading team to raise 2 25MM in two months the largest congressional raise in the country over that period Led 14 person staff composed of digital marketing data communications and sales teams to surpass engagement and fundraising KPIs Managed 4 25MM budget and all fundraising related projects including launching a mobile compatible website and an activist targeted digital marketing campaign that increased engagement across all digital channels by 43 Campaign and Fundraising Special Projects Advisor 01 2020 to 08 2020 Company Name City Developed budgets timelines deliverables and KPIs for a portfolio of 8 congressional campaigns throughout the Midwest leading each campaign to increase money raised by at least 100 Collaborated with heads of event operations and fundraising departments to flawlessly execute over 100 appearances from former presidents and high profile celebrities Campaign Chief of Staff and Fundraising Director 03 2019 to 12 2019 City Built and oversaw a 4MM budget and all campaign projects ranging from external communications and fundraising strategies to lawn sign placement Advised the Congressman on all political decisions and developments involving his re election efforts Fundraising Director 11 2018 to 02 2019 Company Name City State Led team composed of digital marketing direct mail and polling consultants to implement a fundraising strategy that raised 1 4MM more than any other campaign in NYC over the same time period Fundraising Director 06 2018 to 11 2018 City State Deputy Fundraising Director 12 2017 to 05 2018 City State Legislative Intern City Office of House Minority Leader Steny Hoyer 08 2017 to 12 2017 Litigation Legal Assistant 07 2016 to 08 2017 Company Name City State Voted best legal assistant in the litigation department Languages Conversational in Spanish Skills Excel and Google Sheets FFamiliarity with multiple CRM Databases Budgets budget Business Development business strategy CRM databases direct mail fundraising legal litigation marketing Marketing and Communications Excel money Organizational Problem Solver Project Management sales Spanish Spanish Language Strategy website workflow

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ADMINISTRATION ASSISTANT Professional Summary Professional and knowledgeable Receptionist versed in administrative support and customer service Offering over 10 years of experience managing company reputation with customers Highly efficient and accurate with strong planning problem solving and communication skills Knowledgeable and professional Receptionist skilled in administrative support and customer service Bringing 10 years of experience managing fast paced front desk operations Adaptable Administration Clerk with expertise in managing emails and phone calls for various departments Highly skilled in editing and proofreading correspondence and documentation Ready for a new position that involves handling various tasks in fast paced settings Smart professional fluent in spanish Energetic and knowledgeable in administration assistant Considered enterprising adm assistant with ability to lead talented teams Skills Scheduling Office administration Administrative support Budgeting Appointment setting Recordkeeping Documentation and control Document retrieval Spanish skills Medical office administration Insurance claims Completing insurance forms Appointment scheduling Billing and coding Customer service Work History Administration Assistant 12 2018 to Current Company Name City State Transferred and directed phone calls guests and mail to correct staff members Provided administrative services including phone and email correspondence making copies and handling incoming and outgoing mail and faxes Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels Communicated with customers via phone and email to confirm deliveries and respond to inquiries Kept reception area clean and neat to give visitors positive first impression Completed and mailed bills contracts policies invoices and checks Maintained office supplies inventory by checking stock and ordering new supplies as needed Assisted coworkers and staff members with special tasks on daily basis In charge of scheduling canceling and client appointment Greet clients and directed them to correct staffing Pulled and filed client filed Office Assistant 01 2018 to 12 2018 Company Name City State Opened and properly distributed incoming mail to promote quicker response to client inquiries Maintained and organize files and documents Maintained and updated filing of bills bill payment inventory and incoming and out going mail Operated office equipment such as copier machine fax machine Managed cleanliness of office and refilled office supplies when needed Welcomed and greet all visitor screened calls directed to appropriate staff opened all incoming mail and distributed to recipients Supported clerical needs of more than 10 assistants including taking messages scanning documents and routing business correspondence Certified Medical Assistant 09 2000 to 09 2012 Company Name City State Collected and documented patient medical information such as blood pressure and weight Enhanced patient outcomes by providing knowledgeable education on procedures medications and other physician instructions Called and faxed pharmacies to submit prescriptions and refills Documented vital signs and health history Sanitized restocked and organized exam rooms and medical equipment Directed patients to exam rooms fielded questions and prepared for physician examinations Directed patients to examining rooms and coordinated transportation assistance as necessary Gathered forms copied insurance cards and to collect patient information for billing and insurance filing Obtained client medical history including medication information symptoms and allergies Updated inventory expiration and vaccine logs to maintain current tracking documentation Assessed documented and monitored vital signs for more than 20 patients per day Collected and documented patient medical information such as blood pressure and weight Assisted with routine checks and diagnostic testing by collecting and processing specimens Education Associate of Arts Business Administration American International University City Graduated with 3 3 GPA Coursework in Billing coding and medical ICD Some College No Degree Certified Nursing Assisting 1998 Resurrection Hospital City Some College No Degree Certified Medical Assistant 1976 Bryant School City

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ADMINISTRATIVE ASSISTANT Summary Masters prepared Administrative Assistant seeking a position as Human Resource Assistant Exceptional administrative skills human resource experience and 13 years of experience working with C suite executives Highlights Microsoft Outlook Word Excel Power Point Adobe Pro SharePoint Accomplishments Supported SVP through personal document management calendar organization and collateral preparation for meetings Experience Company Name City State Administrative Assistant 10 2014 to 11 2015 Provide administrative support to Director of Operations and Plant Manager including managing their complex calendars and making domestic and international travel arrangements Prepare presentations and assist in creation and editing of monthly newsletter Prepare Global Reports compile Management Reports Reconcile expense reports Organize off site meetings and Career Fairs Open sort and distribute incoming correspondence including faxes and email Coordinate catering for luncheons and other meetings Company Name City State Administrative Assistant II 09 2013 to 09 2014 Provided administrative support to Chief Academic Officer and VP of Research Managed calendars for two busy corporate executives while ensuring deadlines and time lines were met Managed technology and c partner stakeholder relationships Transcribed compiled meeting minutes Reviewed and processed expense reports Coordinated Department meetings and trainings Arranged travel Performed payroll functions such as maintained timekeeping information and processed and submitted payroll Proofread and ensured company policies were followed Managed paper or electronic filing systems Company Name City State EA Project Manager 11 2012 to 07 2013 Provided system and project planning and administrative support to SVP Estimated executed and implemented projects within the system Ensured deadlines and time lines were met Demonstrated superior skills in managing data and in using data to drive decision making Trained users and answered questions Presented research findings to groups of people Performed needs assessments in order to determine the types of research and information that were required Served as gate keeper for SVP Managed calendar and made travel arrangements for SVP Company Name City State EA Supervising Corporate Assistant 03 2008 to 09 2012 Supervised corporate assistants and provided administrative support to SVP Performed Human Resources responsibilities such as selection interviewing hiring on boarding training and employee engagement Assisted with CEO search Reviewed job performance issues with employees to identify causes and issues and worked on resolving issues Interpreted and communicated procedures and policies to staff Managed projects for Clinical Operations Department Filed and retrieved corporate documents records and reports Prepared agendas and materials for meetings Helped with departmental budget preparation Created maintained and entered information into databases Set up and managed paper and electronic filing systems Composed and distributed meeting notes reports and presentations using Microsoft Word Excel or Power Point Arranged conference meeting and travel reservations Conducted Internet based searches Reviewed work done by others to check spelling and grammar and ensured company policies were followed proofreader Set up media equipment for meetings and web conferences Company Name City State EA Corporate Assistant 03 2001 to 03 2008 Provided administrative support to SVP Managed executive s schedule and served as gate keeper Screened SVP s calls and assigned callers to appropriate parties Compiled transcribed and distributed meeting minutes Performed general office duties such as ordered supplies and maintained records management database systems Made domestic and international travel arrangements Prepared agendas and made arrangements such as coordinated catering for luncheons for committee board and other meetings Provided back up for CEO Executive Assistant Managed projects within Clinical Operations Prepared Power Point presentations and Board packets Planned and organized retreats and significant events Reviewed and processed expense reports for eight executives Compiled and reported payroll reports for clinical operations staff Company Name City State Executive Assistant 10 2000 to 03 2001 Provided administrative support to President of Home Health Maintained President s calendar in Microsoft Outlook Trained all new current Provena Home Health employees to be proficient in Outlook Scheduled appointments and meetings Prepared meeting packets Created tracking spreadsheets in Microsoft Excel Prepared Power Point presentations and packets for Board Committee meetings Transcribed compiled meeting minutes Education Master of Science Management Human Resources Jan 2012 Indiana Wesleyan University City State Management Human Resources Bachelor of Science Management Human Resources Jan 2007 Olivet Nazarene University City State GPA Summa Cum Laude Management Human Resources Skills Decision making Screening Interviewing Multi Tasking Presentations Project Management Newsletter Expense reports

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CORPORATE FACILITATOR PERFORMANCE COACH AND DEVELOPER Summary Corporate Trainer and Performance Coach Over 25 years of business experience including 18 years of training Interactive and engaging high energy corporate trainer Wide bandwidth of corporate and entrepreneurial experience to solidify content and enable material to be business relevant Lead others to adopt change with proven methods Skilled in engaging groups quickly building trust and involvement Ensure participants improve job related competencies Coach others to higher levels of peak performance while maintaining confidentiality and privacy Core Qualifications Active participation in groups plans events Excellent classroom management Interactive teaching learning Clear public speaking skills Active listening skills Positive atmosphere promotion Innovative lesson planning Performance assessments Achievements Facilitated 65 million in innovated cost savings for clients Facilitated 500 000 of training revenue 2012 Obtained four Dale Carnegie Certifications in a one year 2005 Consistently receive Exceeds on training evaluations Coach on Profile International Incorporated assessments to increase behavior change Professional Experience Corporate Facilitator Performance Coach and Developer January 2005 to Current Company Name City State Collaborate with senior leadership team to tailor training Managed the design development implementation and administration of instructor led corporate training including feedback survey forms and supporting materials Monitor and evaluate the effectiveness of training programs with the client Maintain high performance standards throughout the training through individual coaching Health Coach and Corporate Health Educator January 2010 to January 2014 Company Name City State Coached patients using motivational interviewing skills to guide them in the direction of their unique goals Employed creativity in planning and delivering wellness initiatives for individual behavior change Centered coaching on a balanced program approach which included aspects of physical social occupational intellectual and emotional wellness Provided dedicated telephonic health coaching for approximately 50 90 patients per week per year to improve cholesterol blood pressure weight management exercise glucose stress management work life balance smoking cessation and other lifestyle impacts Regarded as one of the top 5 of the coaching staff Mentoring responsibility for 15 monthly peer health coaches Corporate health educator in regards to wellness in the workplace Coached senior executives and physicians on personal health changes Certified Wellness Program Manager Health Coach and Corporate Health Educator January 2005 to January 2010 Company Name City State Provided objective direction creativity and ideas in planning and delivering wellness initiatives I developed results oriented wellness program for the corporations and individuals Program design included interventions for incentives recognition campaigns and vendor selection Structured a supportive environment so associates were encouraged and rewarded for a healthy lifestyle Evaluated the outcomes in alignment with measurable goals and feedback Designed and implemented a corporate wellness division for a health brokerage firm Authored and published Healthy Profits The 5 Areas of Strategic Wellness in the Workplace Co author in Ignite Your Passion and have been published in Corporate Wellness Magazine Present to international local and regional audiences concerning soft skills training and workplace wellness Manager of Retail Systems Project Manager and Trainer January 1997 to January 2005 Company Name City State Managed associates involving workflow quality control and conflict resolution and review process Supervised the direction of multiple third party vendors in the development of corporate projects Business liaison between external store automation and corporate business units Trained True Value employees trainers and members on corporate software projects under my control and direction Project Manager for a 1 million ground up in store catalog ordering system reaching 1000 users Coordinated a 40 member team in multiple states for over a two year period Responsible for departmental management and direction with profit dollars in excess of 6 5 million revenue Education and Training Foundations of Motivational Interviewing I II Motivational Interviewing Mid Atlantic ATTC 2012 Dale Carnegie Multi Certified Facilitator 5 Dale Carnegie Chicago IL 2004 to 2011 Intrinsic Coach Development Intrinsic Solutions International 2010 WellCert Certified Wellness Program Manager CWPM 2007 Chapman Institute City State Certified Professional Life Coach in Personal Life Coaching 2004 Life Coach College City State Bachelor of Science Business Administration Information Technology 1981 Robert Morris University City State Business Administration Information Technology Skills approach automation balance catalog Coach Coaching conflict resolution corporate training creativity client direction Educator forms instructor leadership materials Mentoring profit Program design quality control Strategic stress management Structured training programs unique workflow author Additional Information Honors and Activities Dale Carnegie Chicago Above And Beyond The Call Award 2009 Who s Who Among Executive and Professional Women Cambridge Honors Edition 2008 2009 Vice President Treasurer and founding member of Women s Leadership Network 2006 2007 True Value Company Above and Beyond Award 4 four time award recipient 1997 2005

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CLIENT RELATIONS ADVOCATE Career Overview Seeking a challenging and rewarding career in Customer Service that would utilize acquired knowledge training and skills to achieve career growth potential and advancement Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success Extensive experience includes performing needs assessments gathering appropriate documents to assess efficiency and analyzing processes and procedures Core Strengths Responsible Bilingual English Spanish written and spoken Data Entry Microsoft Word Excel Power Point IUX Type 47 Words Per Minute 10 Key Calculator Strong organizational skills Telephone Experience Punctual Hard Worker Good Listener Follows Directions Team Player Energetic work attitude Accomplishments Customer Assistance Worked with company systems such as IUX and diligently completed all assigned tasks working overtime as needed Customer Service Researched calmed and rapidly resolved client conflicts to prevent loss Work Experience October 2009 to March 2015 Company Name City State Client Relations Advocate Answer telephones and give information to callers take messages or transfer calls to appropriate individuals Create maintain and enter information into databases Set up and manage paper or electronic filing systems recording information updating paperwork or maintaining documents such as attendance records correspondence or other material Operate office equipment such as fax machines copiers or phone systems and arrange for repairs when equipment malfunctions Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs Maintain scheduling and event calendars Schedule and confirm appointments for clients customers or supervisors Conduct searches to find needed information using such sources as the Internet Operate telephone switchboard to answer screen or forward calls providing information taking messages or scheduling appointments Hear and resolve complaints from customers or the public Schedule appointments and maintain and update appointment calendars April 2005 to February 2011 Company Name City State Respite Care Provider Provide care for mentally disturbed delinquent or handicapped children Operate in house day care centers within businesses Assist in preparing food and serving meals and refreshments to children Help children with homework and school work Read to children and teach them simple painting drawing handicrafts and songs Organize and store toys and materials to ensure order in activity areas Maintain a safe play environment Dress children and change diapers Observe and monitor children s play activities Communicate with children s parents or guardians about daily activities behaviors and related issues Sanitize toys and play equipment Keep records on individual children including daily observations and information about activities meals served and medications administered Care for children in institutional setting such as group homes nursery schools private businesses or schools for the handicapped May 2000 to October 2006 Company Name City State Customer Service Direct and coordinate activities of businesses or departments concerned with the production pricing sales or distribution of products Manage staff preparing work schedules and assigning specific duties Establish and implement departmental policies goals objectives and procedures conferring with board members organization officials and staff members as necessary Determine goods and services to be sold and set prices and credit terms based on forecasts of customer demand Perform sales floor work such as greeting or assisting customers stocking shelves or taking inventory Manage the movement of goods into and out of production facilities Confer with customers by telephone or in person to provide information about products or services take or enter orders cancel accounts or obtain details of complaints Keep records of customer interactions or transactions recording details of inquiries complaints or comments as well as actions taken Check to ensure that appropriate changes were made to resolve customers problems Resolve customers service or billing complaints by performing activities such as exchanging merchandise refunding money or adjusting bills Receive payment by cash check credit cards vouchers or automatic debits Issue receipts refunds credits or change due to customers Assist customers by providing information and resolving their complaints Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change Establish or identify prices of goods services or admission and tabulate bills using calculators cash registers or optical price scanners Greet customers entering establishments Answer customers questions and provide information on procedures or policies Calculate total payments received during a time period and reconcile this with total sales Process merchandise returns and exchanges Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately Assist with duties in other areas of the store such as monitoring fitting rooms or bagging and carrying out customers items Maintain clean and orderly checkout areas and complete other general cleaning duties such as mopping floors and emptying trash cans Sort count and wrap currency and coins Supervise others and provide on the job training Stock shelves and mark prices on shelves and items Bag box wrap or gift wrap merchandise and prepare packages for shipment Compute and record totals of transactions Offer customers carry out service at the completion of transactions Educational Background Maric College City State US Certificate Medical Coding and Billing Medical Coding and Billing Certificate Medical Coding and Billing Sep 2007 Maric College San Diego CA Now Known As Kaplan College C Crawford Senior High School City State US High School Diploma High School Diploma Jun 2000 Will C Crawford Senior High School San Diego CA San Diego Job Corps City State US Certificate Office Business Office Business Certificate Office Business Jun 2002 Job Corps Imperial Beach CA South Western College City State US Child Development South Western College Chula Vista CA Certifications Medical Coding and Billing Certificate Office Business Certificate High School Diploma Languages Bilingual English Spanish written and Spoken Skills Greet Telephone Customer Service Cash Credit Sales Vouchers Optical Payments Training Inventory Pricing Billing Forecasts Greeting Sales Floor Stocking Correspondence Databases Filing Telephones Painting Client Relations Clients Schedule Appointments Scheduling Switchboard Cashier Accounting Answering General Office General Office Duties Inventory Records Payroll Process Payroll Purchase Orders Customer Service Data Entry Excel Microsoft Word Punctual Receptionist Retail Sales Team Player Word Coding Medical Coding

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LEVEL 2 CRITICAL PLATFORM SUPPORT ENGINEER Career Overview Over 7 years of IT experience specializing in CLOUD Aix LINUX Solaris and WINDOWS Administration in Production Support of various systems on AIX 5 6 1 Linux RedHat and SUSE Strong background knowledge of Networking concepts and experience in Network Administration Troubleshooting on AIX based systems Experience in installation configuration tuning security backup recovery and upgrades of IBM AIX Experience in Installation and configuration on IBM System P p690 p650 p5 570 p5 550 p5 55A and p6 570 RS 6000 Servers Experience in installation and configuration of Virtual I O Server VIOS 1 5 and 2 1 Experienced in AIX Migration Installation Preservation Installation and Complete Overwrite Installation using CDROM and configuring NIM Server Strong knowledge and experience in Logical Volume Management LVM Storage and Disk Management Configured HACMP 4 x 5 x to monitor disaster recovery detect and react to failure events allowing the system to stay available during random unexpected software problems and also configured to react to system events Experienced in Infrastructure Support team as Linux Cloud Administrator Hands on experience on Cloud Computing Administering all the RHEL RHEV and open stack cloud computing Familiar with designing high level architecture for implementation of Hybrid Cloud Experienced in doing capacity planning for new AIX environments Knowledge on AWS OpsWorks Implementation and Administration of DHCP NFS and NIS on AIX Good understanding of error logging subsystem and performance monitoring tools like vmstat iostat and netstat on AIX 5L Familiar with Tivoli Storage Manager TSM for backup automation with policies configuration for Web based databases setup consisted of server and client backup with progressive backup methodology Expert in configuring a TCP IP network on AIX adding network routes and debugging network related issues Expertise in shell korn scripting and familiar with PERL Excellent in troubleshooting and Maintaining AIX and Patching Expertise in SMIT LVM Mirroring Paging Space management job scheduling Performance monitoring Error logging Diagnostics and Fine tuning Experience performing problem analysis along with recommending and implementing preventive techniques Experience in writing Technical documentation Provided 24X7 support to ensure round the clock availability Team player with excellent communication and inter personal skills Skill Highlights Technical Skills Operating Systems IBM AIX v5 3 v6 1 v7 1 Redhat Linux v6 2 7 2 Enterprise Linux Oracle Solaris 10 Hardware IBM Blade server HMC HP ILO DELL IDRAC Vsphere 5 0 Application Server AWS EC2 NIM Apache HACMP clustering DNS NIS NFS Websphere Application Server 6 x 5 x Websphere Portal server Windows 2000 2003 Active Directory Microsoft IIS Server4 5 SSL Distribution Server Tools Nagios Tivoli Teradata MSM HUBEQ ITSM Peregrine SSO EURC MQ EMS Tibco Sharepoint Professional Experience 02 2014 to Current Level 2 Critical Platform Support Engineer Company Name City State Day to Day System Administration and Monitoring in an environment of 1800 servers that includes CLOUD WINDOWS and UNIX LINUX HPUX AIX LINUX SOLARIS envirionments questions and problems via telephone FAX and email Researched the data base for known problems or tested the customers problem on a test system in the same environment Aided customer in resolving their problem Applying monthly Patches on Windows as well as Unix boxes using HPSA HP Server Automation Tool Hands on experience on Amazon EC2 web services Familiar with Identity Management Access Control and other security aspects on cloud Experience on Hybrid cloud operations and management Hands on experience on working with VPC VPN concepts in cloud Familiar with Amazon SimpleDB web service that is used for indexing and querying the data Hands on Experience with different components used in AWS like Amazon S3 Amazon SQS Amazon SimpleDB and Amazon EC2 Administering all the RHEL RHEV and open stack cloud computing Familiar with designing high level architecture for implementation of Hybrid Cloud Responsible for submitting the requests for opening the ports to the Cloud servers Created 50 EC2 instances for a POC effort and maintained them Procured S3 storage servers Build Configure and Install Red Hat Linux 5 6 OS on physical and virtual servers Working on mission critical applications and Middleware tools that includes IBM Websphere MQ Weblogic Tibco EMS Monitoring and Troubleshooting applications and messaging queues alerts Active as an On call Resource for Windows and Unix Boxes in case of P1s and P2s or failure of hardware Responsible for coordinating with vendors like HP IBM Microsoft Symantec Oracle and RedHat for hardware replacement and troubleshootings Monitoring and Troubleshooting of various services like DNS Domain Controllers IIS and Application Services etc Monitoring and Troubleshooting LAN and WAN Monitoring user and Databases in SQL Server and monitoring backup and replication of SQL and Oracle Databases Installation configuration and administration of Windows Unix Linux servers Maintain and Manage various services running in the environment which included IIS apache web server Tomcat Oracle Databases Sybase and DB2 Working on Veritas Cluster Server and assisting and coordinating with Application and Middleware teams for timely changes using ITSM tool Providing Breakfix support for all the systems and OS using HP Service Manager 02 2013 to 01 2014 Terradata Multi System Manager Company Name City State Columbus Ohio Chicago IL Feb 2013 Jan 2014 Level 2 Unix Engineer Providing Production Supoort Engineer for over 45000 SERVERS of AIX LINUX SOLARIS Working on wide range of softwares utilities applications and protocols that includes Oracle Database Websphere Apache Tomcat Netcool backup TMSM Client Terradata Multi System Manager SSH SSL TCP Wrappers Tripwire Working on ITSM Change management to upgrade and update Applications as well as Operating Systems Providing breakfix support on Peregrine Tickets system for Operating System as well as Applications Mainly responsible for DR Events for backing up and updating Prod Servers Very good experience with GPFS SRDF setup as well as Linux Solaris and AIX clustering Working on VCS Veritas Cluster Server and AIX HACMP Working on HP ILO integrated light out Dell Idrac IBM HMC web consoles Hands on experience in VMware and Vsphere 5 0 Installed and Configured Solaris 10 by using Jumpstart server Jet server and also installed and configured Linux by using Kickstart server Involved User Administration creating user account password and set the password on Red hat Linux and Solaris Involved in Sudo Batch Job Administrations cron at and Send mail configuration Creating File system by using Veritas Volume Manager and Solaris volume manager and LVM Involved in Upgrading Sun Solaris 8 to Solaris 10 by using LiveUprade and Redhat Linux 4 5 to 5 0 Involved in Upgrading Veritas Volume Manager from 4 0 to 5 0 Involved in creating and configuring Zones Containers zfs filesystems in Solaris 10 environment Responsible for day to day systems administration tasks in Solaris and Linux Creating and growing Filesystem by using Veritas Volume Manager and Solaris volume manager and CFS file systems Installed and configured Ldoms in Sun T series InstalledPatches and Packages on Linux Red Hat servers and created filesystems by using LVM Involved in Upgrading Sun Solaris 8 to Solaris 10 by using LiveUprade Involved in Upgrading Veritas Volume Manager from 3 5 to 4 0 Installed and configured Media server Master server and Clients by using NetBackup Involved in creating and configuring Zones Containers zfs filesystems in Solaris 10 environment Configured NFS servers on using NetApp Worked on Backup and restore requests by using NetBackup Responsible for creating user accounts and setup new workstations Involved in monitoring and troubleshooting network issues 01 2012 to 01 2013 AIX HP UX Administrator Company Name City State Practical experience with installation configuration upgrade and administration of IBM pSeries and Power5 servers on various levels of AIX 5 2 5 3 6 1 7 1 and HP UX 11 3 Responsible for Administration Installation Upgrading Migration Configuration Troubleshooting Security Backup Disaster Recovery Performance monitoring and Fine tuning of AIX and HP UX systems on different oslevels Configuration of NIM Master NIM slaves and nodes installation through NIM Supporting a major initiative to migrate SAN storage utilized by HP UX and AIX servers typically large Oracle data bases web and application servers across several EMC DMX arrays onto EMC VMAX array Participate in planning sessions to build LPARs and migrate applications Build LPARs and support application migration activities following build and security standards Support the collection of performance data via a predefined centralized collection methodology specified by IBM Work with DBAs on installation of Oracle restoration and performance tuning Remediate any security issues uncovered by vulnerability scans Installation configuration and testing of VIO Server with AIX 5 3 6 1 on client LPAR s on 550 570 and p590 p595 model and using NPIV Installed and maintained IBM Tivoli Storage Manager TSM for Backups and data storage Aid in the installation or consolidation of applications developing system administration scripts planning version release upgrades and patches security administration Working various shifts including weekends based on the business requirements for off hour s downtime during migrations Configured backup archive policies using backup utility and mksysb images of root volume group to meet data archiving requirements and disaster recovery readiness Responsible for administration and troubleshooting 4 node HACMP cluster on which ORACLE RAC was installed and containing 34 TB of EMC SAN storage Performing System Storage management LVM tasks like creating volume groups PV s LV s and jfs jfs2 File systems mirroring and mounting file systems Monitoring troubleshooting supporting and fix operating system and hardware problems on several versions of UNIX systems Generated reports to show the trends of resource utilization user CPU network load memory Document UNIX configurations for hand off to production support team Attending meetings and analyzing information obtained from management to conceptualize and define operational problems Experience in upgrading HMC Assisted other Unix administrators when help was needed i e creating UNIX accounts writing scripts to perform system administrator functions responding to trouble tickets etc Coordinated server maintenance through a well defined change control process including after hours and weekend Sunday work as necessary to support systems Performed Firmware level upgrades for the Ethernet fibre card adapters Installation of patches APARS Security fixes packages on AIX servers 01 2011 to 12 2011 AIX Linux Administrator Company Name City State Responsible for maintaining and administering 100 production IBM pSeries AIX 5 3 6 1 servers Giving the Level 2 3 support and assisting the team members in fixing troubleshooting the AIX software problems Performed IBM AIX 5 3 6 1 System installation and configuration problem determination solutions design and implementation maintenance performance tuning disk mirroring using LVM backup disaster recovery trouble shooting and user management Setting up NIM master server and clients for New Complete Overwrite Migration Installation management using alternate disk installation method Performed AIX Migration of AIX 5 2 to 5 3 and 6 1 on Power7 p 770 750 p6 p570 550 and p5 p550 520 505s Servers hardware Migration from one hardware to another in a Virtualized environment Installed and Configured Dual VIOS 2 1 Created Virtual SCSI server and client adapters Created Shared Ethernet adapter SEA with Control Channel adapter and the SEA Failover Mapped the disks from the SAN to the VIO clients through VIO servers Performed VIOS Migration from VIOS 1 3 1 5 to 1 5 2 1 and VIOS 2 1 to 2 2 Upgrades Planned Executed Migration of HACMP 5 4 to HACMP 5 5 using Node by Node migration without changing the cluster setup Configured disk heart beat for the HACMP cluster Dynamically added removed resource groups in a HA cluster Installed software using Installp applying PTFs Microcodes updating PMRs downloading Filesets ODM LVM and Disk Management Responsible for analyzing vendor security patch notifications and applying the security patches Quarterly Performed the daily system administration tasks like managing system resources writing scripts and end users support operations and security Performed routine checks on nodes by monitoring syslogs and error logs for system and hardware errors Extensively used LVM created VGs LVs FSs and disk mirroring for IBM p series servers Installed and configured the SAN LUN under the Multipath software Hitachi HDLM and IBM MPIO Installed and configured IBM Tivoli Network Storage Manager TSM client Server software backup and recovery solutions Configuration and Administration of DNS NFS DHCP FTP Samba Servers and clients Security layers like SSL SSH HTTPS SFTP Updated documentation of all the Servers and the installed applications and patches Providing 24X7 On call Production and Customer Support including trouble shooting problems related to IBM AIX pSeries servers 01 2009 to 11 2010 AIX Linux Administrator Company Name City State Working in 100 IBM servers Environment such as IBM RS 6000 p670 p5 570 p5 595 servers running AIX 4 3 3 5 1 5 2 and 5 3 Setup and configured TCP IP network on LINUX and AIX Working with implementation team of high availability cluster on IBM RS 6000 platform HACMP for AIX Creating LPARS and configuration of DLPAR scripts for load sharing Installation and configuration of network services such as NFS NIS and DNS Server Adding physical volumes creation Volume groups File systems Storage allocation cron jobs maintenance levels upgrades and applied Fixes for AIX 5 x Configuring volume groups and logical volumes extending logical volumes for file system growth using Logical Volume Manager LVM commands Working in the migration team for migration from AIX 4 3 3 5 1 to 5 2 and 5 3 Configuring backup archive policies using Tivoli Storage Manager Modifying Korn and Bourne shell scripts to automate administration tasks like customizing user environment and performance monitoring Performing routine checks on nodes by monitoring syslogs and errorlogs for system and hardware errors Setup cron jobs schedules for various backup and monitoring tasks supported with enterprise backups using Veritas Nebackup version 4 5 Installing configuring and administrating Websphere Application Server 4 x 5 0 Installation Administration of TCP IP NIS NIS NFS DNS NTP Auto mounts Send mail and Print servers as per the client s requirement Performing extensive Logical Volume Management LVM tasks Installing and configuring SUDO for users to access the root privileges Installing application connectivity software to enable IBM print services Configuring and administrating firewall rules including the use of SNORT NMAP to effectively monitor system files port security and network traffic activity coming through the firewall Developing Korn and Bash shell scripts to automate routine activities Installing and setting up Oracle9i on Linux for the development team 09 2007 to 11 2008 UNIX AIX Linux System Engineer Company Name City State Data center support for AIX 5 3 6 1 Linux red hat enterprise 4 5 platforms Monitoring TIBCO Java and Oracle application running on UNIX server Analyzing the issues with the application and perform action to fix it by interacting responsible person s Administration Troubleshooting and monitoring AIX Linux servers running business critical application like WEBSPHERE WAS 6 x 7 x IBM DB2 oracle10g 11g Apache TOMCAT JBOSS ORACLEAPP Blade logic JAVA Responsible for designing Implementing disaster recovery planning and policies in VIO sever Aix 5 3 6 1 and VMWARE Redhat Linux environment Closely working with application teams on ORACLE WEBSPHERE JAVA JBOSS Apache Tomcat and XML Applying the Security patches and doing all the change management Managing legato net backup and TSM storage server Responsible for managing Cisco hp router switches and terminal server Perform migration from AIX 5 3 TO 6 1 and LINUX REDHAT ES 4 0 TO 5 0 Responsible for building Testing development and production server Supporting Linux RedHat in High Availability web environment Prepare documentation for all procedures and actions Developed KSH AWK SED PERL scripts to perform automatic administration tasks Design Implement and maintain multiple 570 595 DLPARs virtualization input output server VIOS using HMC Hands on experience with VMware ESX Virtual Center Server VM cloning in a SAN environment Ensuring systems security and data recovery is always maintained Setup and maintenance of several EMC Clariion VMAX array symmentix storage server CX300 CX700 and many more IBM and NETAPPs storage Configuring and Administrating NIM NFS NIS LDAP server Managing AIX Redhat Linux logical volume manager LVM and veritas volume manager VXVM 4 x 5 x Installed SSH and IPsec on 2600 server as well as upgrades EMC power path Responsible for maintain Disaster Recover procedure and Policies Working as team lead on many project Installation third party application on LINUX IBM boxes using NFS and NIM Installing configuring and troubleshooting HACMP cluster in production environment Monitor hardware and software using customize tool which develop by Comverse 7 x 24 support to an engineering programming community of 100 users on customer site Education B S Computer Science B S Computer Science Certifications CFS RAC FSs Skills Aix Security Linux Hacmp Veritas Websphere Maintenance Network File System Nfs Oracle Unix Systems Administration Dns Veritas Volume Manager Volume Manager File File Systems Tivoli Apache Engineer Tomcat System Administration Disaster Recovery San Storage Area Network Tsm Access Nis Backups Lpars Tivoli Storage Manager Tcp Db2 Tibco Emc Emc Vmax Testing Vmax Cluster Server Operations Red Hat Solaris Veritas Cluster Server Change Management Vmware Documentation Ethernet Performance Tuning Pseries Clients Ssl Application Server Bash Bourne Shell Dns Server Firewall Korn Nmap Rs 6000 Shell Scripts Snort Tcp ip Access Control Amazon Ec2 Amazon Elastic Compute Cloud Amazon S3 Amazon Simple Queue Service Amazon Simple Storage Service Amazon Sqs Architecture Aws Databases Ec2 Identity Management Iis Internet Information Services Lan Middleware Ms Sql Server Replication Sql Sql Server Sybase Symantec Telephone Unix linux Vpn Web Server Web Services Weblogic Awk Cisco Clariion Cloning Data Center Data Recovery Disaster Recovery Planning Emc Clariion Emc Power Path Internet Protocol Security Ipsec Java Jboss Ksh Legato Net Backup Perl Power Path Production Environment Recovery Planning Router Sed Systems Security Team Lead Terminal Server Unix aix Veritas Net Backup Virtual Machine Virtualization Vm Xml Archiving Business Requirements Change Control Collection Data Archiving Dmx Emc Dmx Firmware Hp ux Jfs Migrations Resource Utilization Security Administration Storage Management Trouble Tickets Ux Accounts And Clustering Database Emc Srdf Netapp Netbackup Netcool Peregrine Srdf Sun Tripwire Workstations Customer Support Dhcp Ftp Msvc Network Storage Odm Scsi Secure File Transfer Protocol Sftp Solutions System Installation Active Directory Capacity Planning Job Scheduling Logging Microsoft Sharepoint Microsoft Windows Msm Nagios Network Administration Networking Scheduling Scripting Sharepoint Single Sign On Sso Switch Capacity Team Player Technical Documentation Teradata Web Based Windows 2000 Writing Technical

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CHARGE NURSE Professional Summary Objective To obtain a RN position in Intake Case Management or on a Behavioral Health Unit Seasoned Charge Nurse with more than 10 years of experience on fast paced Dual Diagnosis Chemical Dependency Unit and 13 years in Med Surg Experience with Holistic multi disciplinary coordination of care for patients including collaborating with Case Managers Physicians Ancillary providers Social Workers and other internal and external programs Experience de escalating hostile and aggressive patients by use of least restrictive interventions and proactively ensured safety of patients and staff Skills Process evaluation Patient Care Planning Medical Record Auditing Detail oriented Critical thinking Strong work ethic Strong assessment skills Adaptability Collaboration CPI trained CPR Work History Charge Nurse 07 2018 to 09 2020 Company Name City State Assigned and delegated responsibilities based on staff competencies and patient needs Provided intervention medication as ordered and support to patients with acute chronic and drug induced mental illness Ensured that doctor s order were efficiently carried out including testing medical procedures consultations and stat orders for psychiatric medical emergencies Performed daily nursing assessments on assigned patients including assessment of mood suicide safety risk and narrative of patient s daily activities Intake Nurse 09 2019 to 04 2020 Company Name City State Perused referrals and conducted RN to RN report from other facilities seeking admit to determine if patient was appropriate Performed admission assessments focusing on patients with acute symptoms of mental illness and polysubstance abuse Monitored suicidal psychotic and patients in active withdrawal and maintained safety until transferred to designated unit Acted in accordance with facility policy and appropriate nursing care Provided compassionate and empathetic care to patients in safe therapeutic environment Administered PO and IM psychotropic medication as needed while monitoring patients for side effects Charge Nurse 03 2006 to 10 2016 Company Name City State Provided care on busy Chemical Detox and Dual Diagnosis unit Assessing the health of patients using specialized knowledge and skills and anticipating the outcome of nursing interventions Assigned and delegated responsibilities based on staff competencies and patient needs Consulted anand coordinated with healthcare team members to assess plan implement or evaluate patient plan of care Preformed admissions and discharges Provided therapeutic interactions with patients to assist them in identifying sources of Anxiety and Depression Exercised effective judgement and medical training when handling psychiatric and medical emergencies Staff Nurse 01 2004 to 03 2006 Company Name City State Provided rehabilitative nursing care involving ADL s and other issues to promote and restore independence in patients Assessed patient vital signs any status changes reviewed lab results and notified medical attending of any abnormalities when appropriate Administered medications and treatments in accordance with hospital policy Staff Nurse 03 2002 to 03 2004 Company Name City State Provided care on busy Med Surg Oncology unit Administered medications and treatments and monitored for signs of adverse effects Established a caring therapeutic relationship with patients and families Collaborated with staff to form a plan of care based on clinical information and patient observations Staff Nurse 06 1993 to 07 2001 Company Name City State Provided quality care to patients on busy Med Surg unit Prepped patient s for surgery Administered pre op meds Maintained NPO status and intravenous access Received patients back to unit postoperative and monitored for post op complications such as shock sepsis bleeding and the effects of analgesia Notified Surgeon of any abnormal labs or changes in patient status and carried out orders as received Education High School Diploma 05 1982 Lincoln Park High School City General studies Associate of Applied Science Nursing 05 1993 Olive Harvey College City Skills Process evaluation Patient Care Planning Medical Record Auditing Detail oriented Critical thinking Strong work ethic Strong assessment skills Adaptability Collaboration CPI trained CPR Work History Charge Nurse 07 2018 to 09 2020 Company Name City State Assigned and delegated responsibilities based on staff competencies and patient needs Provided intervention medication as ordered and support to patients with acute chronic and drug induced mental illness Ensured that doctor s order were efficiently carried out including testing medical procedures consultations and stat orders for psychiatric medical emergencies Performed daily nursing assessments on assigned patients including assessment of mood suicide safety risk and narrative of patient s daily activities Intake Nurse 09 2019 to 04 2020 Company Name City State Perused referrals and conducted RN to RN report from other facilities seeking admit to determine if patient was appropriate Performed admission assessments focusing on patients with acute symptoms of mental illness and polysubstance abuse Monitored suicidal psychotic and patients in active withdrawal and maintained safety until transferred to designated unit Acted in accordance with facility policy and appropriate nursing care Provided compassionate and empathetic care to patients in safe therapeutic environment Administered PO and IM psychotropic medication as needed while monitoring patients for side effects Charge Nurse 03 2006 to 10 2016 Company Name City State Provided care on busy Chemical Detox and Dual Diagnosis unit Assessing the health of patients using specialized knowledge and skills and anticipating the outcome of nursing interventions Assigned and delegated responsibilities based on staff competencies and patient needs Consulted anand coordinated with healthcare team members to assess plan implement or evaluate patient plan of care Preformed admissions and discharges Provided therapeutic interactions with patients to assist them in identifying sources of Anxiety and Depression Exercised effective judgement and medical training when handling psychiatric and medical emergencies Staff Nurse 01 2004 to 03 2006 Company Name City State Provided rehabilitative nursing care involving ADL s and other issues to promote and restore independence in patients Assessed patient vital signs any status changes reviewed lab results and notified medical attending of any abnormalities when appropriate Administered medications and treatments in accordance with hospital policy Staff Nurse 03 2002 to 03 2004 Company Name City State Provided care on busy Med Surg Oncology unit Administered medications and treatments and monitored for signs of adverse effects Established a caring therapeutic relationship with patients and families Collaborated with staff to form a plan of care based on clinical information and patient observations Staff Nurse 06 1993 to 07 2001 Company Name City State Provided quality care to patients on busy Med Surg unit Prepped patient s for surgery Administered pre op meds Maintained NPO status and intravenous access Received patients back to unit postoperative and monitored for post op complications such as shock sepsis bleeding and the effects of analgesia Notified Surgeon of any abnormal labs or changes in patient status and carried out orders as received

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FINANCE DIRECTOR Professional Summary To find a new and challenging position that will utilize the skills that I ve acquired and help others maximize their skills and potential Ambitious Financial Manager determined to continually exceed expectations Willing to take on added responsibilities to achieve desired results Skills Budgeting and financial management Financial reporting and analysis QuickBooks Complex problem solving Highly detail oriented Superior time management Exceptionally organized Advanced computer proficiency PC and Mac Exceptional interpersonal communication Effective leader Staff training development Consistently meet goals Efficient multi tasker Customer service oriented Organized Deadline oriented Budget development Expertise in invoice and payment transactions Account reconciliation Work History 11 2012 to Current Finance Director Company Name City State Analyze and present financial reports to Principals in an accurate and timely manner Collate financial reporting materials oversee all financial and project accounting Manage organizational cash flow and forecasting Implement a robust financial management reporting system ensure that the billing and collection schedule is adhered to and that financial data and cash flow are steady and support operational requirements Effectively communicate and present the critical financial matters to the board of directors Manage accounting and financial systems and maintain full and accurate accounting records Conduct financial analysis and prepare detailed financial reports and statements Provide financial and accounting advice direction and leadership Manage the maintenance and upgrade of financial systems Identified and investigated variances to financial plans and forecasts by interpreting financial results Managed a Amount annual budget that grew Number in Number years Analyzed budgets financial reports and projections for accurate reporting of financial standing Created an analytical framework for identifying and developing financial growth opportunities Assumed ownership of accounting forecasting and strategic supply planning Developed annual budgets in collaboration with the financial director Forecasted operating costs for scheduled projects by strategizing with other departments Synthesized financial and budgetary information to solve problems and develop alternative solutions Managed high volumes of financial activity in a fast paced risk based corporate environment Compiled financial reports pertaining to cash receipts expenditures and profit and loss Drafted and reviewed financial statement compilations before being approved by partners Performed complex general accounting functions including preparation of journal entries account analysis and balance sheet reconciliations Prepared accurate financial statements at end of the quarter Reviewed collection reports to determine the status of collections and the amounts of outstanding balances Worked with management at the project level to ensure expense plans are achieved Worked with managers to develop annual expense plan goals Collected and reported monthly expense variances and explanations 05 1999 to 11 2012 Office Administration Department Manager Company Name City State 05 1997 to 05 1999 Accounts Receivable Coordinator Company Name City State Implemented Quickbooks Pro accounting software to enhance efficiency and productivity in Accounts Receivable Designed and analyzed reports used by management to make better business decisions Coordinated the invoicing process with Project Leaders and Financial Analyst to ensure invoices are submitted accurately to sponsors Invoiced sponsors according to billing terms indicated in the contract budget Analyzed and retrieved billing information from non governmental contracts Performed detailed financial analysis utilizing Microsoft Excel spreadsheets 03 1996 to 02 1997 Business Manager Company Name City State Managed daily Accounts Receivable and Accounts Payable functions Processed vendor payments including the input of invoices and production of Accounts Payable checks Performed detailed financial analysis utilizing Microsoft Excel spreadsheets 04 1991 to 03 1996 Operations Graphics Coordinator Company Name City State Managed a staff of seven in the production and design of yellow pages for over 20 universities Managed and trained a staff of 25 full time employees assigning tasks and motivating them to meet deadlines Managed and maintained a 45 000 00 Book Delivery Supply budget Organized and conducted training sessions for 200 sales representatives Decreased bankruptcies and debt collections of over 10 000 accounts saving 500 000 00 Designed and produced advertising and telephone directory covers for universities Developed and implemented effective training procedures Developed and implemented effective team building strategies 05 1999 to 11 2012 Office Administrator Department Manager Company Name City State Supervised Administrative Staff by allocating work and ensuring deadlines were met Hired and Trained Administrative Staff Overseen the office and the needs of the staff which includes ordering supplies setting up offices for new employees and training all employees on company software for processing time and expenses Coordinated company meetings Researched coordinated and maintained contracts for maintenance of building landscaping office equipment and phone systems service Provided administrative support to staff typing phones filing Implemented company accounting software Deltek Advantage Vision Maintained accurate recording of revenue invoicing and cash receipts Insured implementation of proper controls and maintain accuracy of accounts receivable system Prepared reports of aging and customer statements Provided year end support for audits financial reports and tax preparation Overseen complete account analysis Analyzed collection reports and made contact with customers Accounts Payable Departments to ensure invoices are being processed for payment collection calls Provided reports to Project Managers Team Leaders to utilize in project budgeting project progress and performance Prepared monthly financial reports Generated vendor and employee payments Prepared monthly payroll reports for hourly employees Provided training and knowledge on the usage of Newforma Software Software designed to connect Architecture and Engineering firms to their projects Education 5 1991 Bachelor of Business Administration Finance North Carolina Central University City State Finance Skills accounting accounting software Accounts Payable Accounts Receivable Administrative administrative support advertising billing Book budgeting budget cash flow contracts Delivery direction filing financial financial and accounting financial analysis Financial Analyst financial reporting financial management reporting forecasting invoicing team building leadership materials meetings Microsoft Excel office Microsoft Word office equipment organizational payroll phone systems progress Quickbooks Pro recording sales spreadsheets tax preparation telephone phones typing upgrade Vision year end

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PHLEBOTOMIST Professional Summary Reliable and highly accurate Phlebotomist Preceptor focused on quality completion of all lab procedures under tight deadlines Works well under pressure Skills Phlebotomy knowledge HIPPA compliance Data and statistical analysis Blood bank background CLIA OSHA compliance Sharp critical thinker Manual dexterity Lab testing and reporting Lab equipment maintenance Trained in HIPPA compliance Work History Phlebotomist 04 2013 to Current Company Name City State Performs aseptic venipuncture procedures to obtain venous and capillary blood samples for analysis in order to obtain data which may be used in diagnosis monitoring and treatment of disease Performs a variety of secretarial receptionist and clerical duties to provide support Perform microbiology duties rapid strep HCG RSV s mono screening test Responsible for receiving inspecting storing and transferring clinical specimens Work on call as assigned and maintain the integrity of lab samples as per policy Prepared specimens for analysis and established proper chronological priorities in testing Quickly responded to and resolved all customer service issues in a timely manner Managed specimen sample handling receiving storage and inventory Phlebotomist 01 2011 to 03 2013 Company Name City State Responsible for accurately obtaining blood samples via venipuncture and capillary collection procedures with minimum customer discomfort Perform blood collections during morning rounds and in outpatient setting as well Provides care to patients whose ages range from infant to geriatric Ensures specimen integrity by adhering to the laboratory s procedures for specimen collection handling and processing Quickly responded to and resolved all customer service issues in a timely manner Performed both routine and emergency maintenance on laboratory instruments Carefully reviewed test results for accuracy Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review Prepared specimens for analysis and established proper chronological priorities in testing Phlebotomist mobile 01 2009 to 07 2012 Company Name City State Preceptor for new technicians performs phlebotomy at various Nursing homes and medical facility Performed aseptic venipuncture procedures to obtain venous and capillary blood samples for analysis in order to obtain data which may be used in diagnosis monitoring and treatment of disease Performed a variety of secretarial receptionist and clerical duties to provide support for and assistance to laboratory personnel in the management of the laboratory and in the diagnosis monitoring and treatment of disease Phlebotomist Specialist 09 2005 to 09 2008 Company Name City State Performed in outpatient phlebotomy and micro plating Registered patients for medical procedures into hospital EHR systems Performed various lab assistant duties Administrative Assistant 01 2005 to 01 2008 Company Name City State Processed loan applications assist clients with their requirements to obtain loans Performed various administrative duties Verified employment for credit applications Processed payroll for staff answer payroll questions explain benefits and insurance processing Develops administrative staff by providing information educational opportunities and experiential growth opportunities Resolves administrative problems by coordinating preparation of reports analyzing data and identifying solutions Maintains professional and technical knowledge by attending educational workshops reviewing Donor Collection Assistant 05 2001 to 06 2005 Company Name City State Certified MCS Automated Blood Collection Tech Performed venipuncture on donors and medical screening Professionally provided excellent customer service Prepared specimens for analysis and established proper chronological priorities in testing Properly calibrated and adjusted malfunctioning equipment to ensure precise test results Performed diagnostic and therapeutic laboratory procedures Education MBA Healthcare Administration Management Healthcare Administration Current American InterContinental University City State Healthcare Administration Management Healthcare Administration Skills administrative approach AS400 benefits clerical Computer literate credit clients excellent customer service diagnosis insurance Excel Outlook PowerPoint Windows Applications Microsoft Word Nursing organizational payroll personnel phlebotomy policies problem solving problem solving skills quality assurance quality control receiving receptionist safety secretarial workshops

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OVERNIGHT PHARMACY TECHNICIAN Professional Summary Highly motivated and skilled individual with extensive background experience in customer service administration retail long term care and hospital pharmacy Studied Intro to Pharmacy Anatomy Physiology Medical Terminology Pharmacology Pharmaceutical Calculations Trained in the principles of Pharmacy Math and Dosages with knowledge of unit dose and medication preparation Computer proficiency in MS Word Excel Access and PowerPoint Education and Training Rasmussen College December 2013 Associate of Applied Science Pharmacy City State GPA GPA 3 58 Dean s list awardee 4 consecutive quarters Two year Pharmacy Technician program which included both pharmacy based and general education courses GPA 3 58 Dean s list awardee 4 consecutive quarters Skills Trained in compounding all intravenous and chemotherapy admixtures Extensive training in calculating and compounding pediatric admixtures and chemotherapy Skilled in taking on multiple tasks in a fast paced environment Knowledge of the processes involved in maintaining a sterile environment for compounding IVs Licenses Certified and Licensed Pharmacy Technician by the State of Illinois Skill Highlights Strong decision making ability Efficient and accurate Strong clinical background Accomplished in pediatrics Hospital and retail pharmacy professional Inventory management Medication compounding expert Pharmaceutical storage awareness HIPAA trained Exceptional patient care and interaction Meticulous attention to detail Excellent multi tasker Works well under pressure Able to work with hands continuously Ability to handle fast paced environment Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Large cash check deposits expert Customer service expert Adaptive team player Opening closing procedures Focused on customer satisfaction Skilled multi tasker Cash handling Reliable team worker Food and beverage handling expert Strong customer relationship builder Able to work in a fast paced environment Alcohol knowledge Strong leader Professional Experience Company Name October 2014 to Current Overnight Pharmacy Technician City State Fill all scheduled and stat patient orders Process all refill requests in Care Connection charge patient print and fill patient order Fill all code carts clot boxes or any other emergency drug kits Take inventory of all batched IV compounds based on set par levels and drug stability Answer phone calls to assist Pharmacists in resolving any questions or problems that do not require and RPh Compound all routine IV order while paying special attention to all STAT IV orders that are extremely time sensitive in severe situations Compound any chemotherapy orders using appropriate personal protective equipment correct supplies for closed system compounding and correct calculations for appropriate dosage Company Name August 2014 to April 2015 Pharmacy Technician Registry City State Fill unit dose medications as well as compounding admixtures STAT orders for patients Prepare and refill the anesthesia epidural and crash cart trays to be replaced in carts Collect and prepare all medications and patient orders for Pyxis Refill the Pyxis machine with correct medications pull all outdated medications as well as returns discontinued patient medications Sterile compounding of all IV fluids using aseptic technique Company Name January 2014 to April 2015 IV Technician City State Compound all intravenous admixtures using proper sterilization techniques Correctly label all IV compounds with accurate patient drug and facility information Scan all orders to designated totes sorted by facility Restock all supplies used for orders and place an order with purchaser for any items that are low in stock Company Name April 2013 to January 2014 Control Technician Control EDK Technician Fill Floor Technician City State Control Technician Fill and send narcotic prescription orders for patients Take inventory of all narcotics on hand everyday Control EDK Technician Take inventory of all returned narcotic Emergency Drug Kits document all drugs removed by nursing facilities and replenish missing drugs in each box Fill floor technician Fill and send prescriptions orders for patients as well as non sterile compounding of topical and oral medications Company Name July 2012 to May 2013 Certified Pharmacy Technician City State Verify prescription count medication label and dispense Type and process new prescriptions Ordering medication through warehouse or McKesson Troubleshooting insurance problems Comprehensive knowledge about HIPAA laws Company Name April 2012 to October 2012 Administrative Assistant City State Successful leader equally effective as member of a team Highly organized able to multi task and accomplish multiple objectives Professional demeanor and attentive to detail Expertise in coordinating and supervising school functions and activities Company Name May 2008 to January 2012 Cashier Server City State Cross trained as cashier and wait staff in fast paced restaurant Cashing out all orders on the register and retrieving customer s items Extensive cash handling in large amounts Calculating using basic math to give appropriate amount of change to customers Assisted in the training of all new employees Delivered exceptional service to all customers in a timely and friendly manner inside dining room and pick up areas of the restaurant Served all customer who were dining in their food as well as mixing all alcoholic and non alcoholic

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ORGANIZER AND CAPACITY BUILDING STRATEGIST Experience Organizer and Capacity Building Strategist 01 2011 Company Name City State Civil Rights and Disability Advocate Advocate for people with disabilities with school regional centers and agencies Conduct case review of client issues research state and agency violations Develop strategy and provide technical assistance for clients to obtain positive outcome Attend IPP IEP and mediations with clients as advocate Keep case file summary and all necessary documents for referral to attorney if necessary Convened NCLR member organizations to develop statewide action strategies Developed advocacy materials and organize actions and campaigns Provided training and technical assistance coordination organizations advance policy Special Education Advocate 01 2009 to 01 2011 Company Name City State Researched client issues and manage legal correspondence Completed outreach and training on disability and special education rights Wrote media releases for organization events and training Strategized positive outcomes with attorneys and staff Community Organizer Founder 01 2000 to 01 2011 Company Name City State Wrote grant proposals business plans and press releases Presented strategic plan and goals to a variety of audiences Organized constituents around special education environmental and health issues Collaborated with 85 local community leaders and organizations Designed and taught advocacy skills training program to over 300 parents annually Secured over 100k in funding for parent advocacy training programs Community Organizer 01 2008 to 01 2009 Company Name City State Trained constituents on civil rights and education issues pertaining to Latino children Promoted self determination of families and communities Collaborated with community leaders and organizations around education policy issues Strategized with attorneys and staff on organizing campaign Legal Advocate 01 2006 to 01 2008 Company Name City State Trained constituents on disability and special education rights Managed caseload of clients with disability related issues Strategized positive outcomes with attorneys and staff Maintained working knowledge of current disability laws and legislation Family Advocate 01 2004 to 01 2006 Company Name City State Developed and presented workshops for professionals on needs of high needs families Worked with homeless families to obtain housing Facilitated cooperative working relationships with other agencies Served as internal consultant to team on special education and disability laws Facilitated cooperative working relationships with other agencies Provided technical assistance to families on policies and procedures Education JD Organizational Communication Nonprofit Management 2007 St Edward s University People s College of Law City State Organizational Communication Nonprofit Management Interests Board Member Advocacy 4 Kids Virginia Beach VA 2015 current Board Member COPAA Council of Attorneys Parents Advocates 2009 current Co Founder Ichi Villa Autism Alliance Northeast Los Angeles Autism Parents 2012 current Founder Latina Mami Los Angeles Special Education Legal Clinics 2011 current Member Community Now 2008 2010 Radio Show Host Mamis of Color radio show 91 7 FM 2001 2009 Board Member Texans for Midwifery 2001 2002 Graduate Partners in Policymaking 2005 Election Committee Chair and Board Member KOOP Radio 2005 2006 Special Education Citizen s Advisory Committee Bilingual Committee 2005 2008 Committee Member March of Dimes Program Services 1999 2004 Publications NCLR Latino Leadership Institute training Understanding Your Child s Special Education Rights Disability Civil Rights Throughout The Ages Disability and Domestic Violence Survivors The Emotional Aspects of Working With Parents of Children with High Needs The Needs of Diverse Families Organizing around Issues Affecting Your Community National Workshops Presented Special Education Representation from a Social Justice and Civil Rights Perspective COPAA 2015 Conference San Diego CA Xicana Mamihood Activism Responses to Violence in Our Families and Communities Incite Radical Feminists of Color Color of Violence 4 Conference Chicago IL Additional Information AWARDS HONORS 2010 Latina Mami collective featured in article by Dr Cristina Herrera in The 21st Century Motherhood Movement published by Demeter Press 2005 Recognized in Latina Magazine as Inspiring Latina 2005 Named one of Austin s 10 Women We Love by Austin Monthly Magazine 2004 Ernst and Young Social Entrepreneur of the Year Finalist 2002 Mamis of Color radio show named KOOP Social Justice Program of the Year OTHER COMMUNITY INVOLVEMENT Board Member Advocacy 4 Kids Virginia Beach VA 2015 current Board Member COPAA Council of Attorneys Parents Advocates 2009 current Co Founder Ichi Villa Autism Alliance Northeast Los Angeles Autism Parents 2012 current Founder Latina Mami Los Angeles Special Education Legal Clinics 2011 current Member Community Now 2008 2010 Radio Show Host Mamis of Color radio show 91 7 FM 2001 2009 Board Member Texans for Midwifery 2001 2002 Graduate Partners in Policymaking 2005 Election Committee Chair and Board Member KOOP Radio 2005 2006 Special Education Citizen s Advisory Committee Bilingual Committee 2005 2008 Committee Member March of Dimes Program Services 1999 2004 Skills agency attorney business plans consultant client clients detail oriented grant proposals legal materials organizing policies press releases problem solving skills research strategy strategic technical assistance training programs workshops

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MULTIMEDIA SALES CONSULTANT Professional Summary Experienced Marketing Sales Consultant looking to leverage 35 years of marketing sales production into a professional Consultant role in the Baton Rouge area Strong analytical and problem solving abilities with outstanding team management skills Track record of achieving exceptional results in reaching goals and maintaining strong relationships with customer base Skills Persuasive negotiator Highly organized Analytical Excellent work ethic Strategic account development Enthusiastic about networking Strong interpersonal skills Detailed oriented Resolution oriented Energetic and Driven Positive outlook Proficient in Excel Strata AdMall Power Point Salesforce Mactive Comscore Google Analytics Work History Multimedia Sales Consultant 09 2018 to 06 2019 Company Name City State Worked with clients to understand requirements and provide exceptional advertising service Evaluated inventory and delivery needs optimizing strategies to meet customer demands Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules Forged and nurtured impactful relationships with customers to cultivate loyalty boosting customer satisfaction Stayed knowledgeable on latest digital platform including SEO SEM OTT PPC innovations and technological advancements through various training methods Multimedia Sales Consultant 06 2017 to 08 2018 Company Name City State Performed initial client assessment and analysis to begin research process Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities Built and strengthened relationships with new and existing accounts to drive revenue growth Solved customer challenges by offering relevant print and digital products and services Effectively communicated with clients using well developed interpersonal skills which helped to improve relationships and rapport Monitored service after the sale and implemented quick and effective problem resolutions Identified new business opportunities through cold calling networking marketing and prospective database leads Asked appropriate open ended questions to discover prospects needs and requirements Helped local clients expand business operations through targeted advertising Outside Sales Executive 10 2016 to 06 2017 Company Name City State Prospected and conducted face to face sales calls with business executives and directors throughout assigned territory Attended monthly sales meetings and quarterly sales training Negotiated prices terms of sales and service agreements Wrote sales contracts for orders obtained and submitted orders for processing Met existing customers to review current services and expand sales opportunities Maintained knowledge of current sales and promotions policies regarding payment and exchanges and security practices Advanced Advertising Account Executive 01 2008 to 10 2016 CompanyName City State Prepare and deliver sales presentations to new and existing customers to sell new advertising programs and to protect and increase existing advertising Prepare promotional plans sales literature media kits and sales contracts using Power Point and Excel Obtain and study information about client s products needs problems advertising history and business practices to offer effective sales presentations and appropriate product assistance Gather all relevant material for bid processes and coordinate bidding and contract approval Managed a portfolio of 30 accounts and 40 000 monthly average in sales Increased sales volume in Ascension Parish Market from 0 sales to 480 000 sales volume Selected the correct products based on customer needs product specifications and applicable regulations Built relationships with customers and the community to promote long term business growth Handled all political orders in Louisiana providing clients with estimates of the costs of advertising products or services Same position and responsibilities as Viamedia and Comcast in Southeast Regional area Ad Insertion company for EATEL Advertising Sales Representative 07 2006 to 12 2008 Company Name City State Identify develop or evaluate marketing strategy based on knowledge of establishment objectives market characteristics and cost and markup factors Negotiate contracts with vendors or distributors to manage product distribution establishing distribution networks or developing distribution strategies Check figures postings and documents for correct entry mathematical accuracy and proper codes Perform personal bookkeeping services Classify record and summarize numerical and financial data to compile and keep financial records using journals and ledgers or computers As AFAE Automotive Focused Account Executive identify Automotive dealers in market to explain how specific types of advertising will help promote their products or services in the most effective way possible Same position and responsibilities as AdGorilla and Viamedia Ad Insertion company for EATEL Bailey Spillway and Fidelity cable HH s Marketing Coordinator 04 1990 to 07 1996 Company Name City State Coordinated resources to craft marketing plans for various projects including product launches and events Wrote copy that maintained compliance with corporate and legal guidelines Worked with advertising teams to create deploy and optimize marketing initiatives for TV customers Planned events including tradeshows and vendor fairs for clients and partners to attend Built brand awareness and generated leads while managing internal and external marketing campaigns and programs Proofread marketing documentation to check for spelling grammar and syntax errors Developed fresh crisp content to diversify current promotional options Education Some College No Degree Marketing Accounting Louisiana State University City State Affiliations Sales and Marketing Executives International Member Women in Media American Red Cross BR Eye Bank Auxiliary Ascension Chamber of Commerce BR Food Bank St George School Church Skills Persuasive negotiator Highly organized Analytical Excellent work ethic Strategic account development Enthusiastic about networking Strong interpersonal skills Detailed oriented Resolution oriented Energetic and Driven Positive outlook Proficient in Excel Strata AdMall Power Point Salesforce Mactive Comscore Google Analytics Work History Multimedia Sales Consultant 09 2018 to 06 2019 Company Name City State Worked with clients to understand requirements and provide exceptional advertising service Evaluated inventory and delivery needs optimizing strategies to meet customer demands Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules Forged and nurtured impactful relationships with customers to cultivate loyalty boosting customer satisfaction Stayed knowledgeable on latest digital platform including SEO SEM OTT PPC innovations and technological advancements through various training methods Multimedia Sales Consultant 06 2017 to 08 2018 Company Name City State Performed initial client assessment and analysis to begin research process Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities Built and strengthened relationships with new and existing accounts to drive revenue growth Solved customer challenges by offering relevant print and digital products and services Effectively communicated with clients using well developed interpersonal skills which helped to improve relationships and rapport Monitored service after the sale and implemented quick and effective problem resolutions Identified new business opportunities through cold calling networking marketing and prospective database leads Asked appropriate open ended questions to discover prospects needs and requirements Helped local clients expand business operations through targeted advertising Outside Sales Executive 10 2016 to 06 2017 Company Name City State Prospected and conducted face to face sales calls with business executives and directors throughout assigned territory Attended monthly sales meetings and quarterly sales training Negotiated prices terms of sales and service agreements Wrote sales contracts for orders obtained and submittedorders for processing Met existing customers to review current services and expand sales opportunities Maintained knowledge of current sales and promotions policies regarding payment and exchanges and security practices Advanced Advertising Account Executive 01 2008 to 10 2016 Company Name City State Prepare and deliver sales presentations to new and existing customers to sell new advertising programs and to protect and increase existing advertising Prepare promotional plans sales literature media kits and sales contracts using Power Point and Excel Obtain and study information about client s products needs problems advertising history and business practices to offer effective sales presentations and appropriate product assistance Gather all relevant material for bid processes and coordinate bidding and contract approval Managed a portfolio of 30 accounts and 40 000 monthly average in sales Increased sales volume in Ascension Parish Market from 0 sales to 480 000 sales volume Selected the correct products based on customer needs product specifications and applicable regulations Built relationships with customers and the community to promote long term business growth Handled all political orders in Louisiana providing clients with estimates of the costs of advertising products or services Same position and responsibilities as Viamedia and Comcast in Southeast Regional area Ad Insertion company for EATEL Advertising Sales Representative 07 2006 to 12 2008 Company Name City State Identify develop or evaluate marketing strategy based on knowledge of establishment objectives market characteristics and cost and markup factors Negotiate contracts with vendors or distributors to manage product distribution establishing distribution networks or developing distribution strategies Check figures postings and documents for correct entry mathematical accuracy and proper codes Perform personal bookkeeping services Classify record and summarize numerical and financial data to compile and keep financial records using journals and ledgers or computers As AFAE Automotive Focused Account Executive identify Automotive dealers in market to explain how specific types of advertising will help promote their products or services in the most effective way possible Same position and responsibilities as AdGorilla and Viamedia Ad Insertion company for EATEL Bailey Spillway and Fidelity cable HH s Marketing Coordinator 04 1990 to 07 1996 Company Name City State Coordinated resources to craft marketing plans for various projects including product launches and events Wrote copy that maintained compliance with corporate and legal guidelines Worked with advertising teams to create deploy and optimize marketing initiatives for TV customers Planned events including tradeshows and vendor fairs for clients and partners to attend Built brand awareness and generated leads while managing internal and external marketing campaigns and programs Proofread marketing documentation to check for spelling grammar and syntax errors Developed fresh crisp content to diversify current promotional options

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DRIVER Summary As a passionate and dedicated professional with more than five years of experience in the fields of law linguistics and interpretation I write to apply for the position with I graduated with a Bachelor s degree in Academic Law from J S S Law College in Karnataka India I utilized my substantial knowledge of legal practices in Karnataka where I provided legal aid to civil societies government organizations and impoverished community members on issues of child abuse I developed valuable communication and management skills while making strong contributions to an important social issue during my time at the Legal Aid Cell Highlights Microsoft Office including Word Excel and PowerPoint from Aptech Learning Institution Microsoft Office including Word Excel and PowerPoint from Aptech Learning Institution Accomplishments I AM FLIXILBEL AND HARD WORKING Experience DRIVER April 2015 to March 2016 Company Name City State Welcome Costumers to my car Asking them where he she wants to go And sometimes my friends calling me for helping them for changing their batteries And also to change the tires Server Fire of Brazil 07 02 2014 till now Hold an important role in the food service industry Greeting customers as they arrive Arrange for appropriate seating arrangements and take orders Pleasant and welcoming as customer satisfaction and retention is my prime concern Ensure that the menu is available and in good physical condition Direct or escort quests to their seats Relation Officer September 2013 to March 2014 Company Name City State Compiled information for reports and filed documents to be distributed to related offices and provinces Traveled to provinces once a week to assess the situation of each area and draft reports accordingly Assisted manager with administrative duties as necessary Translator Legal and Cultural Adivsor International Security Assistant January 2011 to January 2013 Company Name City State Provided live and direct translation between Farsi Daro Pashto and English for American military personnel in official meetings with regional governor police headquarters ANCOP Afghan National Civil Order Police CDP Community Development Program local chiefs elders municipality Education Department of Kunduz Province in order to ensure security and implementation of infrastructure projects throughout the province Translated confidential government military documents letters of complaint from civilians and other classified information while maintaining exceptional levels of confidentiality Maintained line of communication with management through recordkeeping and other administrative processes Case Researcher January 2010 to January 2011 Company Name City State Provided holistic and comprehensive case management services to all clients Maintained a caseload of families and met with each client weekly for up to 12 months Input accurate and complete client data into the agency database English Instructor January 2005 to January 2007 Company Name City State English Language Center Puli Khumri Afghanistan Instructed English as a Second Language and taught students conversational and written English Maintained meticulous lesson plans including reasonable tasks and homework assignments for students and prepared monitoring reports for the course manager Participated in professional development opportunities and applied concepts learned to classroom and institute activities LEGAL AID January 2008 to January 2011 Company Name City State Provided legal aid to civil societies voluntary organizations and individuals working across the country espousing the cause of improving the rights of children Offered door to door legal advice to impoverished community members communicating advanced legal concepts using layman s terms to facilitate understanding Closely coordinated with government bodies entrusted with the care and protection of children including instructing the State Legal Services Authority to ensure appropriate legal action against offenders of child labor human trafficking and other forms of child abuse Prepared complex reports and legal drafts ensuring full compliance with agency requirements and tight deadlines SERVICE January 2008 to January 2011 Company Name City State Conducted seminars and presentations regarding the importance of small family size health education and financial literacy Facilitated success of social service programs aimed at improving the status of women Aided in relief and rehabilitation efforts during periods of national calamity Education Bachelor of Academic Law LAW 4 J S S Law College Mysore City State India Languages I am fluent in English Pashto and Daro and have advanced speaking abilities in Hindi In the past I have translated between Farsi Dari Pashto and English for American military personnel Additionally I taught English as Second Language at an English Language Center in Puli Khumri Afghanistan Skills administrative administrative duties agency case management client clients customer satisfaction database Fluent in English English Farsi financial forms government health education Hindi instructing Legal lesson plans letters meetings Excel Microsoft Office PowerPoint Word personnel Police presentations prime processes speaking rehabilitation seminars translation Translator Urdu written

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DISTRICT MANAGER Summary I am seeking a setting in which I can expand on and use my sales and management experience I have a outstanding track record of exceptional customer service pro active business strategies and award winning sales My passion is leading teams to success through employee engagement I look forward to using my marketing and sales skills to work with and grow with your team Highlights I have trained in and used ABA Trained yearly in Autism Spectrum disorder Trained and experienced in the use of Basic Language and Learning Skills ABLLS I am flexible and able to adapt and achieve my goals in various settings as I have done in home school and community I am experienced in methods of data collection including trials that are used to record the progress of the child Direct and plan curriculum for camp programs and special activity days in a creative manner Work with children families and staff Communication skills include speech written reports and graphs showing achieved objectives I have an enormous amount of patience which I have found to be very useful in working with any population of children especially those children diagnosed with Autism I have hold district and regional awards for effective management of labour revenue and over all productivity I have computer knowledge and skills that I use every day to record and track expenses labour and all aspects of the business I enjoy a challenge and often set goals for my self and staff above that of the company Staff development team engagement Effective management of P L for multi sites portfolios Skilled in SWOT analysis Effective computer Strategic planning and skilTeam building Report type reports expert Multi site operations Multi unit operations management Staff retention Relationship building Quantifiable revenue increases ls for every day use to track and record labor expenses profits and all aspects of the business Strategic planning and problem resolution Outstanding customer service Hiring coaching and developing high performing teams Accomplishments I am seeking a setting in which I can expand on and use my sales and management experience I have a track record of exceptional customer service pro active business strategies and award winning sales My passion is leading teams to success through employee engagement I look forward to using my marketing and sales skills to work with and grow with your team Spearheaded an employee engagement program resulting in employee and costumer retention Boosted customer satisfaction ratings by 10 in under 9 months Grew revenue by 20 over previous year in my first year by spearheading development of high quality service delivery employee engagement building brand awareness in the market Took three under performing stores from negative EBITA to positive EBITA performance in under 12 months Experience District Manager Mar 2012 to Current Company Name City State My responsibilities as a district manager for Knowledge universe included overseeing 6 early child education centers located in Long Island New York During my two years with Knowledge Universe I focused my district around improving financial results elevating program quality brand recognition and building team engagement accomplishments while at Knowledge universe include moving two negative ebita centers to positive ebita in a 12 month period opening a new center in fall of 2014 five centers pursue NAEYC accreditation Director Aug 2007 to Oct 2012 Company Name City State NY My duties as director of the Tutor Time center includes caring for the health welfare diet and nurture of the children while they are in the center curriculum and program development recruiting training and supervising staff to plan coordinate and lead the activities and learning of the Child Care Center and maintaining records I also hold and maintain the NYS child care license In the three years as director I have increased revenue and enrollment at the school I reduced the cost of labor and expenses by effectively managing the center Area Manager Oct 2012 to Mar 2013 Company Name City State My duties as area manager of The Learning Experience include overseeing nine franchise owned schools I am responsible for collecting monthly financial reports as well as conducting audits of child care manager bank deposits and employee student files Working with the franchise owners I set financial budgets enrollment goals for each of my nine schools I evaluate the centers to ensure the TLE brand is represented and maintained to company standards I review the monthly director report approve school newsletters I support the school in licensing compliance I address parent complaints concerns I set marketing goals and provide support in touring enrollment Director Jan 2006 to Aug 2007 Company Name City State My duties as director of the Good Shepherd Child Care center includes caring for the health welfare diet and nurture of the children while they are in the center curriculum and program development recruiting training and supervising staff to plan coordinate and lead the activities and learning of the Child Care Center and maintaining records as required by the department of Public Welfare I also write grants and organized fundraisers and trainings Teacher Jan 2005 to Jan 2006 Company Name City State My duties at West Houston Charter School include teaching science math computers and art to sixth seventh and eighth graders I have written lesson plans planned creative projects and monitored students behavior I was required to communicate frequently with parents and members of staff I have worked closely with the special education department to meet the needs of my students that need modified academic and behavior plans Assistant Director Jan 2004 to Jan 2005 Company Name City State As the assistant director of a private pre school I had many duties I opened and closed the school I monitored the school to make sure we were in compliance with state child care and health laws I trained and monitored staff on a daily basis Writing curriculum for academic programs for ages two through six that built reading and writing skills was primarily done by myself I lead staff meetings planned special events communicated with parents and gave tours to promote and sell spots at the school Youth Advocate Programs Jan 2000 to Jan 2004 Company Name City State I was responsible for implementing the treatment plan for children with various disabilities including autism I spent four years working one on one with an autistic child I have worked on behavior modification attending skills and overall social skills I have collaborated with a team of individuals in developing the best approach to implementing the treatment plan While employed by Youth Advocate Programs I received yearly training on Autism Spectrum Disorder as well as training in CPR and CPI I was also trained in behavior modification I performed my work duties in many different settings including community school and the home SUBSTITUTE TEACHER Jan 1999 to Jan 1999 Company Name City State Implemented and the work plan of the absent teacher Oversaw activities of students and maintained a safe learning atmosphere ASSITANT STORE MANGER Jan 1992 to Jan 1996 Company Name City State I supported the manager in the duties of the kiosk Displayed and sold merchandise to customer Helped achieve stores sales goals Education Bachelor s social work 1995 State University of Stony Brook City State US Bachelor s of social work 1993 1995 State University of Stony Brook Stony Brook NY Member Gold Key Honor Society Served a two year internship that involved working with children of various ages in a homeless shelter and group homes Served as director of a summer camp program for homeless children Created the plan for the summer program and supervised staff Associate s 1993 Suffolk County Community College City State US Associates degree 1991 1993 Suffolk County Community College Brentwood NY Certifications CPR CPI ABA Professional Affiliations Gold Key Honor Society Served a two year internship that involved working with children of various ages in a homeless shelter and group homes Served as director of a summer camp program for homeless children Created the plan for the summer program and supervised staff Fundraising for Twirling Dance association and other local West Islip school organizations Help organize and promote fundraising efforts of non profit groups Skills Training Recruiting Sales Sales Goals Cpr Therapeutic Teaching And Sell Assistant Director Basis Writing Skills Audits Budgets Financial Reports Marketing Tle And Sales Award Collection Customer Service Data Collection Employee Engagement My Sales Patience Progress Receptionist Retail Sales Sales And

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HEALTH COACH truefoodandwellness com Professional Summary Driven and compassionate health and wellness professional with eight years of experience Accountable organized and responsible with a strong focus in health education clinical nutrition and exercise physiology Education and Training Master of Science Applied Clinical Nutrition 2014 New York Chiropractic College City State Outstanding Academic Achievement overall GPA 4 0 Master of Science Exercise Science 2008 State University of New York at Buffalo City State Outstanding Academic Achievement overall GPA 3 87 Bachelor of Arts Biology 2004 State University of New York at Geneseo City State Professional Experience Health Coach Mar 2012 to Current Company Name City State Provide health coaching to employees of multiple corporate clients e g Procter Gamble The Hartford Collaborate with participants using motivational interviewing and an evidence based approach to develop a health goal and action plan geared towards behavior change Clinical Nutritionist and Exercise Physiologist Owner Aug 2011 to Current Company Name City State Promote awareness of current health and wellness research news and content through social media Provide nutritional consultation and exercise prescriptions to clients Speaker Health Educator Jul 2011 to Current Company Name City State Present health and wellness seminars Perform biometric assessments i e height weight BMI body fat percentage and review lab results e g cholesterol and blood glucose Health Educator Jun 2011 to Feb 2012 Company Name City State Assisted participants in developing health goals and behavior change Collaborated with a team of social workers dietitians pharmacists and behavioral health specialists made referrals as needed Fitness Director Jan 2010 to May 2011 Company Name City State Developed and coordinated fitness programs based on the needs of the population Tracked participation and health assessment data to evaluate progress Organized and executed timely and successful marketing campaigns for programs Created marketing materials to promote programs i e brochures flyers and postcards Composed and edited monthly and quarterly newsletters Health Project Coordinator in Exercise Physiology Dec 2008 to Dec 2009 Company Name City State Coordinated the day to day operations of a research study The effects of an aerobic and resistance training program on fatigue experienced by breast cancer patients undergoing radiation treatment Managed operation of the PEAK Physical Exercise and Kinesiology Laboratory Performed exercise testing on eligible patients that consented to study Clinical Support Assistant Feb 2005 to Dec 2008 Company Name City State Collaborated with a multidisciplinary team on a daily basis to help assist in the care of patients on the bone marrow transplant unit Performed administrative duties including triaging phone calls managing appointments and lab order entry Publications Why Pilates Exercises are Your Best Solution for Super Toned Abs WatchFit Oct 2014 The Perfect Gluten free Bread Recipe to Truly Satisfy Your Taste Buds WatchFit Oct 2014 A Gluten free Apple Crisp Recipe that Does Not Compromise Taste WatchFit Oct 2014 Ten Foods that Decrease Inflammation and You Didn t Know About WatchFit Sept 2014 Five Delicious Healthy Eating Recipes on a Budget WatchFit com Sept 2014 Skills Health promotion nutrition counseling exercise testing prescription health and fitness speaker Microsoft Office Excel PowerPoint Word Certifications American College of Sports Medicine Registered Clinical Exercise Physiologist American College of Sports Medicine Certified Cancer Exercise Trainer American College of Sports Medicine Certified Personal Trainer

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PRESIDENT CHIEF EXECUTIVE OFFICER Executive Profile Chief Executive with experience in offering outstanding presentation communication and cross cultural team management skills High energy results oriented leader with an entrepreneurial attitude Skill Highlights Leadership communication skills Project Management Regulatory Affairs Budgeting expertise Employee relations Human resources Market research and analysis Staff Development Core Accomplishments Spearheaded successful completion of a 5 million dollar Capital Campaign Increased the overall organizational revenue from 10 to 11 5 million Expanded Residential Services from twenty six 26 to thirty five 35 bed capacity due to community needs Introduced and Implemented Foster Care Services to decrease continuum of service gaps Recognized by the Columbus Foundation as a Nonprofit to Watch in 2015 Professional Experience President Chief Executive Officer Oct 2010 to Current Company Name City State The Chief Executive Officer is responsible for the administration of all programs of St Vincent Family Centers in accordance with the stated purposes of St Vincent Family Centers and the general policies formulated by the Board of Directors In conjunction with the Nomination Committee recruit and orient new members of the Board of Directors to St Vincent Family Centers Provide information to the Board related to funding structures programmatic changes and other pertinent information in relations to the operations of the agency Monitors and ensures all agencies programs for performance improvement insuring compliance with funding source and accreditation requirements Supervision of the budget process Oversee or approve expenditures of funds or policies procedures related to the expenditure of funds Directs the preparation of funding proposals Recruits hires and supervises qualified staff to fill positions at the Executive level of St Vincent Family Center Provides opportunities for staff development Oversees the establishment and implementation of personnel policies Serves as the agency spokesperson to clients other community organizations and the public Identifies and secures sources of funding for agency programs and maintains a positive working relationship with all agency funding sources Executive Director Ohio Jan 2009 to Oct 2010 Company Name City State Columbus Ohio Under the general oversight of the President CEO the Executive Director was responsible for the administration and supervision of the National Youth Advocate Program Ohio The Executive Director exercised effective influence and management over all operational financial and administrative activities including day to day activities and long range strategic planning initiatives Expanded existing services and developed new services and program that were responsive to the needs of the community within the scope mission and philosophy of the organization Developed and recommended to the President CEO policies and strategies that promoted and enhanced the mission of the organization Administered fairly and consistently all personnel policies and procedures in close cooperation with the organizations Human Resources Department Acted as the primary spokesperson for the state program and played a key role for advocacy initiatives Achieved the financial goals of the state program by applying sound financial principles and ensuring revenues consistently meet or exceeded expenditures Developed and proposed an annual budget for approval Planed and implemented budgetary corrective action in response to unanticipated changes in revenue or expenses Served as an ex officio non voting member of the Advisory Board of Trustees and actively participated in all Board meetings Assistant Director Jun 2002 to Jan 2009 Company Name City State Columbus Ohio Managed and directed day to day program service delivery within Franklin County Responsibilities included Management of all regional caseworker activities including oversight for Foster Care Clinical Services and Sexual Offender services Provided recommendations for Service Utilization hiring promotions transfers terminations and funding for the purpose of attaining and or exceeding outcomes and performance goals established by the contract agency Prepared and managed within the parameters of the program budget Columbus Ohio Managed supervisors with a focus on positive coaching and teaching practices Conducted meetings with assigned supervisors to review agency case specific data to ensure needs of children and families are being met Maintained conference notes to ensure that supervisors were meeting regularly with their staff to provide training and supervision Reviewed and assigned new cases Child Welfare Caseworker Jul 1998 to May 2002 Company Name City State Supervised staff including advising staff on policies and procedures for child welfare casework program which included assessing service needs providing case direction and performing personnel duties for unit conducted interviews for hiring staff instructed and trained new staff Reviewed and approved documentation quality control conducted case reviews and coordinated paperwork and evaluated referrals for service and processes Provided mentorship training for other child welfare social workers by assisting in and attending court hearings interacted with attorneys and in any other direct service function Provided direct service through the following activities counseled with clients visited homes and monitored treatment of youth promoted foster and relative placement adjustments and attended linkage conferences with collateral agencies Provided crisis intervention services attended court hearings attended and actively participated in administrative case reviews Performed and monitored placement activity supervised visits with parents and transported children Program Worker Apr 1996 to Aug 1998 Company Name City State Under the direction of the Unit Supervisor trained patients to reach maximum independent functioning in daily living skills Provided therapeutic crisis intervention to include but not limited to verbal and physical one to ones precautionary measures such as suicide assault and escape monitoring Performed clinical charting that included nursing care plans and medication unusual behaviors and Unusual Incident Reports Attended scheduled trainings as assigned and performed other direct care duties as assigned Youth Leader Jun 1995 to Apr 1996 Company Name City State Provided one on one and group supervision to children with severe behavioral problems Developed behavior modification plans to increase positive behaviors of the children Education B A Psychology 1995 Bethany College City State US Bethany College Bethany West Virginia B A 1995 Psychology M S Human Services Management 2001 Franklin University City State US Franklin University Columbus Ohio M S 2001 Human Services Management Professional Affiliations United Way of Central Ohio Finance Committee Member Past Board member of Ohio Association of Child Caring Agencies OACCA Presentations The John Glenn Leadership Institute for Public Service Public Policy The Ohio State University L2000 Leadership Academy for Mental Health and Addiction Services Professionals Presenter Child Welfare League of America Conference New Orleans Improving Outcomes Merging Best Practice and Managed Care Strategies Presenter Child Welfare League of America National Conference Washington D C Improving Outcomes Improving Outcomes in Child Welfare Presenter Foster Family Based Treatment Association Conference Pittsburgh PA Improving Outcomes Merging Best Practice and Child Welfare Privatization Strategies Presenter Foster Family Based Treatment Association Conference Orlando FL Improving Outcomes Merging Best Practice and Child Welfare Privatization Strategies Skills Executive Level Operations Proposals Coaching Teaching Quality Control Corrective Action Human Resources Strategic Planning Finance

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Education Details B Com LL B University of Clacutta University of Burdwan ADVOCATE Skill Details Taxation matters Income Tax GST P Tax Accounts Exprience Less than 1 year months Filing of Income Tax Returns GST Returns e TDS AIR and more Exprience Less than 1 year monthsCompany Details company own practice description 1 Drafting and preparation of plaint Accounts and move before relevant Authority to hear the cases

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PATIENT SERVICE REPRESENTATIVE Summary Seeking a position using strong organizational skills superb communication skills and interest in management position with the reputed organization that rewards loyalty hard work dependability and positive results in the team environment Skills Maintains strict confidentiality Knowledge of HMOs Medicare and Medi Cal Medical Manager Software Electronic Medical Record EMR software HIPAA compliance Patient focused care Strong work ethic Team player with positive attitude Proven patience and self discipline Personal and professional integrity Relationship and team building Staff training and development Effectively influences others Critical thinking proficiency Cultural awareness and sensitivity Experience Patient Service Representative 03 2015 to Current Company Name City State Trained new hires and in house staff members in evaluation data collection analysis and reporting strategies Oversaw data queries and made sure that they were rectified in the most efficient manner Answered phone calls emails letters and faxes and efficiently provided accurate information and responses Guided and handled 16 employees including assistants HR assistant hiring of employees and assisting in appraisals for performance and corrective action responsible for arrangement resolving employee discrepancies Ability to handle high volume of inbound and outbound calls and concluded the nature of calls As well as assisted callers to the proper Physician Successfully organized appointments between Physicians and Patients responsible for typing reports memos and other correspondence as well as established accuracy consistent detail oriented and capacity to carry higher responsibility Proficient in Windows Word Excel Access PowerPoint ect Efficient in registration of patients verifying patient Demographics entering data and verifying patients insurance scheduling patients via IDX scan patient documents Sending messages to pediatric adult and specialty physicians in Clinicare Paging Physicians through Perfect Serve Knowledge of Medical Terminology and Health Care related Training Capable of managing multiple tasks with an emphasis on retaining quality standards Ability to quickly assess and prioritize projects and office tasks Proficient at evaluating problems and quickly devising practical solutions Handle cash receipts and tracked cash withdrawals Human Resource Assistant Supervisor Call cneter Supervisor 12 2011 to 03 2015 Company Name City State Properly directed inbound calls in phone queues to improve call flow Facilitated information flow between customer service account management operations quality assurance training and payroll departments to guarantee call center objectives were met Led a team of customer service representatives to increase service center profitability Assisted with the development of the call center s operations quality and training processes Selected and interviewed candidates for all available positions Conducted telephone and onsite exit interviews for all employees Worked closely with HR business partners to facilitate year end talent reviews and articulate team strengths Helped training and development staff with all aspects of training coordination Assisted customer service with inbound and outbound calls regarding all HR inquiries Created social media initiatives for new employee search strategies Drafted department specific employee announcements Partnered with the IT department to create a streamlined onboarding process for new hires Salon Manager Receptionist 01 1999 to 01 2011 Company Name City State Created repeat business by developing long term relationships with regular customers Enforced safety procedures in accordance with facility policies and government regulations Accountable for all staff development budgeting and supply ordering Worked closely with Salon team to produce repeat clientel Re designed every business form containing time inventory sheets and appointment calendars to increase clarity and effectiveness Increased product sales by 53 within first quarters as Salon Manager Developed productivity of management by arranging bi monthly meetings to talk about accomplishments matters and room for enhancement Resolved guest complaints Customer Service Sales Associate 01 1996 to 01 1999 Company Name City State Fielded an average of 150 customer service calls per day Recommended and helped customers select merchandise based on their needs Exchanged returned merchandise for customers quickly and efficiently Confirmed that appropriate changes were made to resolve customers problems Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction Extended customer subscriptions offering discounts and promotions to ensure high customer retention rates Informed customers about sales and promotions in a friendly and engaging manner Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Trained new employees on company customer service policies and service level standards Education and Training Bachelors of Arts 2011 Harrington College of Design Skills Patient focused care Excellent interpersonal skills Compassionate and trustworthy caregiver Time management Detail oriented Effectively interacts with patients and families Medical terminology Charting and record keeping

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SUBSTITUTE TEACHER Professional Summary A self motivated results oriented and resourceful professional focused on delivering compassionate patient experiences accompanied by organizational problem solving interpersonal communications and excellent customer service skills and over 10 years in social services within the health care family and community In addition to being an advocate for promoting happy healthy and balanced individuals I am proactive and adept at interacting effectively with the ability to multi task effectively Core Qualifications Critical thinker Understands medical procedures Effectively Influences others Good written communication Relationship and team building Medical terminology knowledge Cultural awareness and sensitivity CPR Certified Maintains Strict Confidentiality Certified CNA HHA Medical Assistant Accomplishments Received Award for Outstanding Performance as Housekeeping Manager for the cleanness Comfort Suites Inn Hotel in our region Received Awards for Deans list Acted as the department go to person for challenging calls and clients Over ten years in volunteering in summer basketball camp and PADS homeless shelter Experience Substitute Teacher Aug 2014 to Current Company Name City State Filled in for absent teachers in emergency and on short and medium term assignments Followed teaching programs set by regular teachers and prepared outlines when necessary Set and corrected homework assignment and projects Fostered safe positive and supportive learning environment Ensured good order and behavior in and out of class Respected confidentiality of information Adhered to non discriminatory policies and guidelines Event Planner Jun 2013 to Current Company Name City State Provide personal catering event services to Health Fairs Senior Community Events Hospital Events and Health Care CEO s and Physicians Act as menu consultant for all food and beverage selections Arrange event décor Oversee room set up food preparation and other venue operations Act as on site liaison between Your Way Catering and venue operations staff Medical Assistant Hyperbaric Chamber Technician Apr 2011 to Mar 2013 Company Name City State Responsible for recording patient vitals i e temperature pulse and respiration rates and blood pressure as well as patient examination room prep Responsible for cleaning and dressing wounds Responsible for explaining treatment procedures to patients Accountable for collecting and preparing laboratory specimens Responsible for regulating patient s oxygen levels during hyperbaric chamber therapy Familiar with practices standard concepts and procedures Acquainted with performing necessary maintenance to systems and operating and monitoring hyperbaric chamber other hyperbaric support systems Responsible for using computerized applications for scheduling and various administrative duties Home Health Aide Sep 2004 to Jul 2009 Company Name City State Assisted with resident bathing grooming meal prep and medication management Responsible for recording resident s vitals i e temperature pulse and respiration rates and blood pressure Assisted with residence adaptability transference to wheelchair and adaptive equipment Monitored and reported abnormalities and or deviations in resident s health stats Provided safe and direct personal care to residence as defined in the Home Care Aide program Fulfilled agency responsibilities by completing all required documents accurately and timely Participated in all required agency meetings Identified and reported process improvements opportunities within the home in order to enhance the quality of service provided Health Clerk Aug 2001 to Aug 2004 Company Name City State Performed various administrative duties and assisted in student registration Responsible for record keeping appointment setting greetings phones and supply inventory Responsible for application of first aid treatment if required Administered medications to students with mental disorders Monitored treatments as well as compiled data and maintained student documents Conducted vision and hearing screenings Interviewed parents for IEP meetings Education Bachelor of Arts Psychology minor Social Work 2012 GOVERNOR STATE UNIVERSITY City State Psychology minor Social Work Associate of Science Psychology 2004 South Suburban College City State Psychology Skills adaptive equipment administrative duties appointment setting agency blood pressure CNA consultant CPR Certified first aid Home Care team building meal prep Medical terminology medication management meetings bathing policies quality record keeping recording scheduling supply inventory teaching phones therapy vision wounds written communication

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Hard working Quick learnerEducation Details June 2014 to May 2017 LLB LAW Mumbai Maharashtra mumbai university January 2014 B Com Commerce Mumbai Maharashtra Mumbai university January 2011 HSC Maharashtra board January 2009 SSC Maharashtra board Advocate Skill Details Company Details company The vidishtra description

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Good grasping quality and skillful work Education Details March 2013 to March 2018 B A LL B Law Solapur Maharashtra Solapur University Advocate Skill Details Good knowledge of typing as well as many other activities Exprience Less than 1 year monthsCompany Details company District and Session court of solapur description Forward thinking individual with refined interpersonal and multitasking skills Looking to join a progressive organization to provide assistance in Legal work company District and Session court of solapur description Provide legal assistance in legal work

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Skills Legal Writing Efficient researcher Legal Education Family Law Criminal Defence Environment law and litigation Business legal issue Banking Law and commercial lawEducation Details January 2014 LLM Criminology Pune Maharashtra University of Pune January 2012 LLB Law Pune Maharashtra University of Pune January 2012 Diploma Labour Law Pune Maharashtra University of Pune Advocate Advocate Skill Details LEGAL WRITING Exprience 6 months LITIGATION Exprience 6 monthsCompany Details company Family Criminal in District and Session Court description Legal consultancy services for Co operative Banks Scheduled Banks and Private Banks Clients Federal Bank Chinchwad Pune Bharat Co Operative Bank Chinchwad Pune ICICI Bank Scope of work Finalising Loan Agreements Mortgage agreement Release Deed and Notice of Intimation Title Deed Search Report DRT cases Legal notices for recovery of dues Filing Summary suits Paper Notice Power of Attorney Indemnity bond Family Law Legal Consultancy and representation for matters relating to Family disputes such as Marriage and Divorce Succession Adoption etc Lok Adalat Panel Judicial Member Four Times

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Skills Natural Languages Proficient in English Hindi and Marathi Computer skills Proficient with MS Office Internet operation Education Details January 2015 to January 2018 LLB Law Mumbai Maharashtra Mumbai university January 2015 B M M Mumbai Maharashtra S K Somaiya College Mumbai University H S C Asmita Girls junior College Maharashtra Board S S C Vidya Bhawan Maharashtra Board Advocate Llb student and Journalist Skill Details Company Details company Criminal lawyer law firm description

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QUALIFICATION Introduction to Computer EXTRAEducation Details January 2001 to January 2003 Master Law Chennai Tamil Nadu Dr Ambedkar Law University January 1998 to January 2001 Bachelor Law Chennai Tamil Nadu Dr Ambedkar Law University January 1995 to January 1998 Bachelor English Literature Tirunelveli Tamil Nadu Manonmaniam Sundaranar university Advocate Advocate Skill Details Company Details company Practiced description at High Court of Judicature at Madras India City Civil Court Chennai Debt Recovery Tribunal Chennai Consumer Forums Chennai Labour Courts Small Causes Courts Rent control Courts Legal advisor for Christian Institute of Management Chennai in 2016 Legal Advisor for Ruah church Chennai and NESSA Trust till 2018

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SKILLS Knows English as native speaker IELTS Overall 8 Listening 8 Reading 8 Writing 7 and Speaking 8 5 Hindi with bilingual proficiency and Punjabi as native speaker Able to communicate clearly and concisely with people of diverse backgrounds and levels of authority Exceptional knowledge of administrative procedures evidence rules and trials Can maintain a professional attitude with peers co workers and clients at all times Focused and driven to always meet deadlines for pretrial procedures trials and appellate briefings by effectively utilizing resources A Microsoft Certified Systems Engineer 2008 and very much Competent in Windows and Word processing software Education Details July 2009 to May 2012 Bachelor s Laws Bikaner Rajasthan Maharaja Ganga Singh University August 2008 to November 2008 Microsoft Certified Systems Engineer Networking Chandigarh July 2005 to April 2008 Bachelor s of Science Bio Informatics Chandigarh Chandigarh Panjab University Advocate Newcomer Indian Advocate Skill Details Administration Exprience 72 months Legal Research Exprience 72 months Microsoft Office Exprience 72 months Drafting Exprience 72 monthsCompany Details company District Courts description Key Features Licensed Advocate in practice from 16 Aug 2012 Bar Council of Punjab Haryana Chandigarh Admitted to practice at District Courts Mansa since 18 Aug 2012 Successfully passed the All India Bar Examination AIBE conducted by Bar Council of India BCI in September 2013 Lead Sole Counsel for plaintiff and respondents in number of criminal civil trials Since 2012 have prepared and prosecuted to conclusion either by trial or settlement number of claim cases involving personal injury or death cases Working on the Panel of District Legal Services Authority Mansa run under the supervision of National Legal Services Authority India Former Co Opted Member Administrative Committee Punjab Former Joint Secretary at District Bar Association Mansa 2017 18 Job Duties Advice clients of their legal rights and all matters related to law Plead clients cases which include various International companies before courts of law forums tribunals and boards Researching legal precedents gathering evidence and trials of criminal Injury and death compensation claims and others Draw up legal documents such as bail petitions appeals divorces and contracts etc Negotiates settlements of civil disputes Act as mediator conciliator local commissioner or arbitrator as per Court orders Managing a private practice for more than 6 years including all aspects of administration and management functions controlling costs and achieving objectives related to the practice of law

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Education Details November 2016 to January 2019 Llm Masters in Law Hyderabad Telangana Sultan Ul Uloom College Of Law September 2011 to May 2016 BA llb Bachelors in Law Hyderabad Telangana Osmania University PG College Of Law Advocate Experienced in Litigation Recently Acquired Masters Degree in Law Skill Details Microsoft word Exprience Less than 1 year months litigation Exprience Less than 1 year months Legal Research Exprience Less than 1 year months Contracts Exprience Less than 1 year months Internet Savvy Exprience Less than 1 year months Drafting Exprience Less than 1 year monthsCompany Details company LRC Office description Working under Senior Advocate L Ravichander in the High Court of Telangana Experience in drafting Legal Correspondence

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DIRECT CLIENT COORDINATOR COUNSELOR VICTIM ADVOCATE Professional Experience 09 2014 to Current Direct Client Coordinator Counselor Victim Advocate Company Name City State Conducts individual counseling sessions with clients to address social emotional and interpersonal deficits related to sexual trauma or abuse Facilitates psychoeducational support groups consisting of 6 to 10 clients focusing on coping skills emotional regulation and sexual abuse recovery Interacts with out of agency clinicians and external resources such as school or community personnel Charts and records confidential information in client files Effectively manages time and caseloads based on agency needs counseling court advocacy groups community education etc Quickly responds to crisis situations when severe mental health and behavioral issues arose Conducts outreach advocacy and rehabilitative services for regular cases and crisis intervention Collaborates with other programs and community agencies to enhance treatment processes for clients Properly trained and supervised crisis line volunteers Strengthened agency rapport with law enforcement officers court officials and community service agencies 08 2012 to 03 2014 Sales Lead Company Name Oversee operations on and off the sales floor while directing employees Resolve customer complaints regarding sales and service Open and close cash registers performing tasks such as counting money separating charge slips coupons and vouchers balancing cash drawers and making deposits Credit Coach responsible for tracking the number of store credit cards opened each month and holding employee training meetings to encourage sales Recommend select and help locate or obtain merchandise based on customer needs and desires Maintain knowledge of current sales and promotions policies regarding payment and exchanges and security practices Watch for and recognize security risks and thefts and know how to prevent or handle these situations 07 2010 to 08 2013 District Manager Salon Manager Marketing Manager Company Name City State Manage staff at multiple tanning salons in the Salt Lake Valley preparing work schedules and assigning specific duties Determine staffing requirements and interview hire and train new employees or oversee those personnel processes Review financial statements sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement Develop and implement product marketing strategies including advertising campaigns or sales promotions Perform sales floor work such as greeting or assisting customers stocking shelves or taking inventory 11 2012 to 08 2013 Salon Sales and Service Representative Identify prospective customers by using business directories following leads from existing clients and attending trade shows and conferences Assist new salon owners in all aspects of the business including product and equipment purchase software requirements licensing requirements marketing strategies and more Estimate or quote prices for tanning beds tanning bulbs service maintenance credit terms warranties and delivery dates Arrange and direct delivery and installation of products and tanning equipment Consult with clients after sales or tanning bed installs to resolve problems and to provide ongoing support Education and Training 2017 Master of Arts Psychology MFT PCC Dual Emphasis Brandman University City State USA Currently maintaining 4 0 GPA 2013 Bachelor of Science Psychology University of Utah City State USA Centennial Scholarship Recipient 3 47 Personal Information Volunteer time with Joaquin a 6 year old boy on the Autism spectrum in a home based treatment program called the Son Rise program Work various goals through play sessions such as eye contact social referencing interpersonal skills and gestures Build upon relational aspects of his therapy and recognize small changes in social behaviors Participate in dialogue after each session with the program director to continue learning techniques and to review goals Interests Son Rise Home Volunteer September 2013 to March 2014 Skills advertising cash registers Coach conferences cost reduction Credit Resolve customer complaints clients delivery directing employee training financial statements inventory law enforcement marketing strategies meetings money personnel policies processes product marketing reporting sales staffing trade shows trauma Additional Information AUTISM TREATMENT CENTERS OF AMERICA Son Rise Home Volunteer September 2013 to March 2014 Volunteer time with Joaquin a 6 year old boy on the Autism spectrum in a home based treatment program called the Son Rise program Work various goals through play sessions such as eye contact social referencing interpersonal skills and gestures Build upon relational aspects of his therapy and recognize small changes in social behaviors Participate in dialogue after each session with the program director to continue learning techniques and to review goals

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Education Details LLB Dibrugarh University Advocate Skill Details Legal Exprience Less than 1 year monthsCompany Details company Legal description Advocate

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Education Details B Com LL B University of Clacutta University of Burdwan ADVOCATE Skill Details Taxation matters Income Tax GST P Tax Accounts Exprience Less than 1 year months Filing of Income Tax Returns GST Returns e TDS AIR and more Exprience Less than 1 year monthsCompany Details company own practice description 1 Drafting and preparation of plaint Accounts and move before relevant Authority to hear the cases

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DOMESTIC VIOLENCE AND SEXUAL ASSAULT ADVOCATE Professional Summary Certified Massachusetts Domestic Violence and Sexual Assault Advocate driven to help survivors overcome numerous intersecting social mental and emotional obstacles Experience developing and facilitating groups for many age groups and populations and excellent outreach background Skill Highlights Individual Counseling Group facilitation Risk Assessment Program Development Youth Advocacy Court advocacy Outreach Case management Professional Experience Company Name July 2014 to Current Domestic Violence and Sexual Assault Advocate City State One on one counseling addressing emotional needs coping skills goals and planning for survivors of domestic violence and sexual assault often maintaining a caseload of up to 15 clients at one time Cross trained as court advocate helping people to access restraining orders at the Haverhill District Courthouse Created and facilitated the first successful women s support group for survivors of domestic violence and sexual assault at the YWCA Haverhill with a regular attendance of 10 20 women Successfully built and rebuilt relationships with outside agencies in the greater Haverhill community which in turn helped to secure donations and help for our clients and programs Conducted training and presentations in the community regarding healthy relationships domestic violence sexual assault technology safety codependency coping skills self care and other relevant social issues to all age groups including at Haverhill Public Schools and other agencies Developed an empowerment group for girls age 10 14 after school that takes place twice a week which has become one of the most popular after school options at the middle school The program is currently expanding into other middle schools Company Name January 2014 to May 2014 Student Intern City State Assisted attorney Samdperil during a major homicide trial including input on trial strategy Conducted client interviews on behalf of attorney Samdperil Organized case files and discovery materials to prepare for trial Attended criminal and family court proceedings depositions and other meetings related to current cases Performed research tasks as needed Took on secretarial duties in the absence of the paralegal Performed background research on both clients and plaintiffs in order to aid case strategy Company Name January 2010 to January 2014 Student Advocate and Assistant Outreach Coordinator City State Organized the Community Educators who are a secondary group of volunteers with the Sexual Harassment and Rape Prevention Program Planned organized and arranged presentations and participation programs in classrooms residence halls and university events Designed and implemented new work flow processes to improve productivity Digitized archives of newspaper articles related to sexual assault from around New England dated back to 1980 Staffed the emergency help line on campus One on one guidance for students including phone based counseling and referrals for survivors of sexual assault Company Name January 2012 to Current Customer Service Representative City State Learned cash register and money skills as well as inventory and ordering Opened and closed the operation Trained and managed other employees Worked in a supervisory position Worked well under pressure or alone and demonstrated excellent time management and multitasking skills while raising dough cooking waffles and managing the delicate equipment Company Name January 2010 to January 2013 Research Assistant Legal Socialization Lab City State Graduate level statistical analysis and research during undergraduate years Honed presentation skills while presenting and defending original research on legal socialization youth behavior and criminal behavior violent video games bullying and more Gained proficiency using SPSS Microsoft Excel Microsoft Office and other software Edited manuscripts and original research in a collaborative but fast paced and competitive environment Company Name January 2011 to January 2012 Safezones Facilitator Office of Multicultural Student Affairs City State Participated in an intensive training that included a thorough understanding of how to speak publicly about issues that are often considered socially uncomfortable and how to make people at ease with these difficult conversations Facilitated conversation and participation in a supportive and sincere manner Trained staff resident support and students on LGBTQ topics concerns and identities throughout campus Company Name January 2011 to January 2012 Peer Mediator City State Lead in depth training and seminars on problem solving particularly at on campus sorority and fraternity houses leading to positive outcomes and a happier community within the houses Overhauled previously held opinions to view conflict from several different perspectives and find a mutually satisfying resolution Company Name January 2006 to Current Server City State Formed long lasting relationships with customers and coworkers in a fast paced multitasking environment Awarded with additional responsibilities over time was working as a cook bus person waitress and dishwasher while also supervising other employees Learned valuable customer service skills and time management skills Education and Training University of New Hampshire May 2014 Bachelor of the Arts Psychology and Justice Studies Forensics Psychology and Justice Studies Forensics Skills Conflict resolution advocacy group facilitation program development youth advocacy outreach Microsoft Office training counseling customer service skills data entry database editing skills money handling multitasking presenting problem solving programming public speaking research safety secretarial seminars staffing statistical analysis strategy supervising phone time management

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LEAD PHARMACY TECHNICIAN ADVOCATE SUPERVISOR Experience Lead Pharmacy Technician Advocate Supervisor June 2005 to Current Company Name City State Assist pharmacist in provision of pharmaceutical care by reviewing collecting and entering data used by pharmacists Directly supervise the pharmacy technicians to keep a constant flow Accountable for managing the day to day activities of the technician staff scheduling technicians and providing staff development Under the supervision of a licensed pharmacist I assist in the various activities of the pharmacy department such as maintaining functions in accordance with standard written procedures and enter prescriptions in NRX program Prepare pharmaceuticals for dispensing to patients by compounding products combining several ingredients after review of calculations and measurements by a licensed pharmacist as needed Assist Business Pharmacy Manager with daily drug orders for all accounts over the counter pharmacy retail and 340b Assist in inventory control reconcile receiving and checking in orders as requested Stock medication on shelves rotation of stock check for outdated medications and process returns Answer multi line phones register patients and deliver superb customer service Case Management and advocate on behalf of the patient to promptly and effectively order medications from pharmaceutical companies Conduct patient intake interview and applications upon applying Assist patients in properly completing documentation for entrance in to Medication Assistance Program Properly maintain patient status in program by completing filing referrals and data entry Apply for such programs in a timely manner and track eligibility status for determined program complete renewal process Inform patients with other community resources available for assistance Major responsibilities include but are not limited to leadership quality improvement orientation and training and projects Compute in depth mathematical skills necessary to accurately calculate fractions ratios percentages and totals Work in collaboration with the Director of Pharmacy to meet departmental goals and objectives Superb communication skills necessary to follow verbal and written instructions including the ability to understand technical and pharmaceutical terminology Fill and Update Lists using the department computer record keeping techniques including upkeep of inventory of pharmaceuticals stock Restaurant Manager August 2002 to April 2005 Company Name City State Ensured that the restaurant operated efficiently and profitably while maintaining its reputation and ethos Coordinated a variety of activities while handling the business performance to maintain high standards of food service and health and safety requirements Combined strategic planning and day to day management activities such as shift pattern organization particularly in marketing and business development Created and executed plans for restaurant sales profit and staff development along with budget setting Developed weekly and monthly food planning and coordinating menus to keep up with the fast paced highly demanding industry Clinic Clerk December 2000 to August 2002 Company Name City State Promptly schedule or check in and check out patients for appointments or make specialty and referral appointments Maintain all medical records up to date and send to other medical facilities upon request Collect handle and process medical insurance accept co pays and payments for clinic visits Set up new charts and prepare for the following day Assist in handling management functions to maintain a constant streamline Receive organize and preserve vital patient information in an orderly manner Make certain stationary and basic office equipment available at all times Maintain calendar for doctors of their visits schedules appointments and seminars In house translator for patients physicians and nurses Education Bachelors Behavior Science March 2015 Bellevue University City State Behavior Science National Pharmacy Technician Certification PTCB 2012 Present Certification for Nebraska Pharmacy Technician General Studies 2012 Metro Community College City State General Studies Skills streamline basic budget business development Maintain calendar Case Management charts communication skills customer service data entry documentation fast filing insurance inventory inventory control leadership Director managing marketing office equipment Assist patients Pharmacy Technician profit quality receiving record keeping retail safety sales scheduling seminars staff development strategic planning supervision technician phones translator written

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TECHNICAL QUALIFICATIONS Windows Ms OfficeEducation Details LL B Guwahati Assam University Law College Guwahati University B Sc Jagiroad ASSAM IN Jagiroad College Morigaon College Advocate Advocate Gauhati High Court Skill Details Company Details company Gauhati High Court description of the Gauhati High Court and other subordinate Courts and Tribunals and Statutory Bodies in Guwahati from 2008 Numerous experiences of Civil Criminal cases cases under consumer forum Handling a good number of Civil as well as Criminal Matters in District Sessions Judge Court Judge Court C J M Court and Consumer Forum also in the High Court Working as Executive Legal at Hindustan Paper Corporation Limited A Govt of India Enterprise Nagaon Paper Mill since Jan 2012 STRENGTH Adaptability A penchant to adapt to the conditions level of the environment accordance with the requirement of the given situation Interpersonal An extrovert to the core prefer to interact with people of all walks of life and varying strata of society Ability to quickly establish rapport with others Team Work Enjoy being a part of a group achieve combined goals ROLES AND RESPONSIBILITIES AT HPC LTD Assisting in briefing counsels on matters relating to Nagaon Paper Mill Cachar Paper Mill and also Nagaland Pulp and Paper Corporation Ltd The task of legal vetting in all NIBs NITs terms and conditions etc Providing Legal views to protect the interest of the Corporation Assisting in formulation and drafting of all Disciplinary matters Liaisoning with all local bodies and also other forums

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COURT APPOINTED SPECIAL ADVOCATE FOR ABUSED AND NEGLECTED CHILDREN Summary Highly motivated Licensed Social Worker with 7 years of experience working with children and adolescents in various environments seeks to advocate connect and collaborate with individuals and their families to help them overcome barriers that affect their daily life Highlights Emergency response training Suicide risk assessments Basic Cardiac Life Support BCLS Certified Case management Excellent in organization and documentation Creating and following treatment plans Collaborative Culturally competent Experience September 2013 to Current Company Name City State Court appointed special advocate for abused and neglected children Collaborated with Guardian ad Litem s Child protective service workers Mental health professionals teachers and parents Maintained monthly contact with my client and their families Evaluated and addressed individual client needs and concerns Wrote court reports and case plans Maintained thorough case history records and wrote detailed reports Managed caseloads and acted as an advocate for client rights February 2013 to Current Company Name City State Emergency Medical Technician and Social Worker volunteer Assist with community public education Support prevention efforts Assist with local and major disasters Attend trainings and education seminars September 2015 to May 2015 Company Name City State Social work Intern Semiweekly worked under the indirect supervision of the school social worker Conducted individual and group counseling and provided crisis management Attended both IEP and staff meetings and worked collaboratively with teachers and parents Individually created followed and maintained intervention plans and kept detailed narrative reports of my client interactions Assisted students with setting up outside resources and participated in risk assessments Practiced cognitive behavioral and motivational enhancement techniques Maintained a caseload of 10 15 clients working under strict deadlines September 2015 to May 2015 Company Name City State Social Worker Intern Once a week interned at the elementary school with the school social worker for 7 hours My responsibilities included individual counseling group counseling creating and following treatment plans following behavioral plans emotional support and attending IEP meetings Presented case history material for review and discussion with other staff members Evaluated and addressed individual client needs and concerns September 2014 to May 2015 Company Name City State Social Work Intern Under the indirect supervision of the school social worker once a week for an hour I provided individual counseling In addition I helped create personal plans of action in order for students to concentrate better while in the school environment January 2009 to January 2013 Company Name City State Child Care Provided daily summer and after school care for a young boy who has an autism spectrum disorder Completed summer school and regular school assignments visited educational and physical fitness facilities and assisted with behavior and emotional problems Designed an effective behavioral modification program September 2011 to May 2012 Company Name City State Hippotherapy volunteer Accompanied occupational therapists in guiding medically challenged children during their Hippotherapy sessions September 2011 to December 2011 Company Name City State Research Intern Interned at Settlement Music school with a research team from West Chester University assessing the correlation of poverty and learning Collected and maintained data Collaborated with teachers and staff around student schedules Assisted teachers with daily classroom activities September 2009 to August 2011 Company Name City State Girl Scout Leader Effectively coordinated and led Daisy Girl Scout troops for several years and assisted them through the moving up ceremonies Created lesson and activity plans Collaborated with parents February 2008 to February 2010 Company Name City State Foster care assistant Assisted with the care of 3 medical and special needs children within the foster system Effectively maintained and fed 2 children through a Gastrostomy tube Provided respite care for a child with autism and a heart defect Education 2015 West Chester University City State Social Work Master of Social Work Education in program evaluation and policy analysis Continuing education in Recognizing and reporting child abuse Cognitive Behavioral Therapy coursework Structural Family Therapy seminar Cognitive processing Therapy Trauma informed education Acceptance and Commitment Therapy 2013 West Chester University City State Psychology Bachelor of arts Deans List Admitted to honorary society Member of Autism Speaks U group 2011 Delaware County Community College City State Psychology Associates of Psychology Presidents honor list Admitted to honorary society Skills Compassionate Active listener Experienced in working with individuals and groups Independent Strong communicator Knowledge of child development Self Awareness Empathy Boundary Setting Time management

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CUSTOMER SERVICE AGENT Professional Summary To obtain a position that will provide me with the necessary tools in order for me to provide excellent customer service One that will allow room for advancement and continued educational training Skill Highlights Medical terminology Close attention to detail ICD 9 International Classification of Disease Adept multi tasker Office support phones faxing filing Records maintenance professional Excellent verbal communication Familiar with commercial private insurance Resourceful and reliable worker Excellent problem solver Insurance and collections procedures Composed and professional demeanor 10 key 11000kpm Administrative Assistant Billing CPR certified CPT Data entry NexGen EHR Dispatching Documentation filing Goldmine Scanning indexing Lawson Medisoft Microsoft Excel Typing 45wpm Workflow Onbase Heat Fast Track Allegra Artiva Professional Experience Customer Service Agent February 2015 to Current Company Name City State Answering phones Discussing patient accounts with the patients Providing assistance to patients with their bills Reading EOB s to provide information Collecting payments Scheduling payment plans for large balance accounts Updating patient information in Allegra Changing the strategy on accounts Update insurance information Schedule claims to be sent Print and mail documents Financial Assistance Forms Itemized Bills Statements Receipts Fax documents All other duties as assigned by management File Clerk July 2014 to February 2015 Company Name City State Sorting prepping paper termed Employee Files Accurately removing any confidential patient information from all Employee files prior to scanning and indexing them Working a daily report in Onbase Workflow to ensure all applications and background check information are properly scanned and indexed in the employees chart Scanning and indexing supporting I9 documents Manual entry of I9 information into Heat Application Prepping and Sorting Education assistance documentation prior to scanning Upload Index documents sent via e mail to the Medical Records online queue DME Billing Specialist April 2013 to March 2014 Company Name City State Responsible for obtaining evidence of Durable Medical Equipment dispensed Billing charges for equipment to the patient and or insurance company Obtaining evidence was not limited to reading doctor surgical notes locating applying the appropriate diagnosis code ICD 9 in order to ensure coverage Locating ABN and other physical documentation scanned into the patient s medical chart for Medicare Billing Maintaining deadlines and timely filing limits set forth by the appropriate insurance provider of the patient Researched CPT and ICD 9 coding discrepancies for compliance and reimbursement accuracy Maintained strict patient and physician confidentiality BILLING DOCUMENT SPECIALIST May 2006 to March 2013 Company Name City State Responsible for the data entry of orders for Durable Medical Equipment dispensed from Advocate Hospital Emergency Rooms and Doctor s Offices Applying the correct ICD 9 code and code coordinate based on the equipment provided Responsible for answering and dispatching calls within the facility using Alcatel Overhead paging as well as through the phones Assisted patients with questions in regards to their delivery of equipment or other services provided Assisted walk in patients with picking up or returning equipment Created Letters and Certificates of Medical Necessity for Durable Medical and Respiratory Equipment Contacted Physician s Offices to obtain this form of documentation for billing purposes Searched data base for appropriate diagnosis codes ABN s and other signed physician s orders in order to provide proof for billing to patient s insurance provider Volunteer experience WLQ Committee 3 years Respect Initiative Committee 2 yrs Researched CPT and ICD 9 coding discrepancies for compliance and reimbursement accuracy Education and Training AAS Medical Billing Coding Reimbursement 2016 Bryant Stratton College City Billing and Coding Reimbursement Health Service Administration Continuing education in Medical Coding Reimbursement Medical Administrative Assistant Certificate of Completion 1 2005 Admin Assistance 2004 Everest College City State Medical Administrative Assistance Skills 10 key Administrative Assistant attention to detail Billing CPR certified CPT data entry data base delivery diagnosis dispatching documentation e mail Fast faxing filing forth Goldmine ICD 9 indexing Insurance Lawson Letters notes Medical Coding Medical Terminology Medisoft Microsoft Excel Office problem solver Coding reading Scanning Sorting phones Typing 45wpm verbal communication Workflow Allegra Artiva

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MANAGER DIGITAL MARKETING AND COMMUNICATIONS Objective Obtain the Health Analytic Consultant position at UnitedHealthcare to further my professional career by continuing to utilize and expand my analytic organizational and interpersonal skills Skills More than 19 years experience in healthcare business development marketing and planning analysis Develop and manage website for Advocate Physician Partners regarding their Managed Care and Clinical Integration for Population Health Management programs Mined data to provide qualitative and quantitative analysis to key stakeholders including executive team regarding business initiatives Implement innovative solutions to manage and improve patient health Strategies include incorporating wearable apps in patient portal telehealth appointments and online scheduling for immediate care Extensive knowledge skills and experience with technical databases and software such as Content Management Systems HTML code Google Analytics Google Adwords and Microsoft Office Excel Outlook PowerPoint SharePoint and Word Professional Experience Manager Digital Marketing and Communications Aug 2014 to Current Company Name Project manager of Advocate s new physician profiles 51 increase in new patient appointments producing downstream revenue of 32M based on 1 250 patient 1 3M physician profile views and 46 increase in total calls YoY Launched site in 3 months Implemented a benchmark assessment that reviewed and evaluated integrated healthcare systems nationwide Presented executive summary that outlined results and recommendations on improvements Develop data driven strategies that transform consumer intent into action and drive conversions Project manager of AMGdoctors com 23 increase in visits YoY and 8 increase pageviews 41 of traffic comes from mobile devices due to responsive design social media and ad campaigns 6 648 web appointments were scheduled through AMG doctors com in 2015 producing 8 3 million dollars in downstream revenue based 1 250 patient Manager of Advocatedocs com Advocate s first digital physician platform providing the latest alerts policies and physician referral database Exponential monthly growth 26 MoM Collaborated with managed care team to develop online communications Monitor expenditures to ensure implementation of projects are cost effective Senior Web Specialist Jun 2007 to Aug 2014 Company Name Implement and manage continuous improvements based on digital dashboards and market research to increase the effectiveness of AMGdoctors com and online marketing initiatives Research and implement effective online strategies to optimize Search Engine Optimization SEO through page titles content layout and design meta alt tags headings links and images Develop Google Adwords campaigns by meeting with the customers conducting research developing a proposal developing Google Ads and keywords tracking results using Google Analytics and modifying campaigns to improve results Prepare present and review reports from a variety of databases within Google Analytics Identify prioritize and delegate projects to team members Project elements include edits and adding content design layout project updates and project review Senior Planning Analyst Jan 2006 to Jun 2007 Company Name Conducted online competitive analysis in order to identify competitor strategies on specific site and system growth initiatives Created and presented market assessments and recommendations to executive management based on analytic results Analyzed physician loyalty and market share Jan 2006 to Aug 2006 Company Name Interim Director of CRM Data Warehouse Managed CRM Data Warehouse budget for system and hospital initiatives Developed CRM projects to determine return on investment for the Marketing department and other departments within Strategic Planning and Growth Identified internal customers needs collected data obtaining the customers objectives using CRM database and interpreted the results to assist in strategic planning and marketing Developed and conducted CRM training for planning CRM Analyst and internal customers which entailed data sources relational databases setting theories building filters queries creating mail lists and generating standard reports producing demographic profiles and encounter analysis for determining ROI Created SQL reports using CRM database Filtered data from Allegra IDX Contact Center Database Credentialing Office Physician Lists and other internal customer patient source lists Analyzed and compiled results in an organized report and presented data for system departmental strategic planning Education Masters of Science Public Service Management Healthcare Administration 06 04 DePaul University Public Service Management Healthcare Administration Bachelor of Science Biological Sciences 5 96 University of Illinois Biological Sciences Professional Affiliations Member of the American Marketing Association Member of DePaul University Alumni Association Member of the University of Illinois Alumni Association Awards 2016 BIA Kelsey GOLOCAL award in sales and revenue 2016 Best Healthcare Provider Integrated Ad Campaign Internet Advertising Award

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MDS COORDINATOR Skills Skills Used I enjoy challenging sticks I try my best at being the best Enjoy working as a team or self if needed Staff LPN Smith Village Chicago IL October 2013 to April 2015 Responsibilities Provide Patient care Manage a team of CNA s Injections Diabetic management CVA cases Wound Care GT management Psych Care Med Surg Assited Living Care IV care Management etc Participated and completed 8 weeks of training on total MDS 3 0 RAI process Understanding the Principals and process of the RAI 3 0 PPS OBRA Regulations and Guidelines Understanding MDS 3 0 Coding for OBRA and PPS Able to accurately assess Activities for Daily Living PPS Medicare Timing and Scheduling Familiar with Care Assessments CAAS Understanding of RUG IV Payment Prospective System Clinical Reimbursement for Quality of Care Maximization of Skilled Nursing Facility State Federal Medicare Reimbursement programs utilizing the RUG IV guidelines Vital Signs Injections Glucose testing Dressing Changes CPR certified for adults infants and children Surgical Sterile Field Standard first aid GT feeding management IV management Daily computer and internet use 9 years Certifications Licenses MDS 3 0 Coordinator Clinical reimbursement MDS 3 0 Coordinator Accomplishments Great Patient Care Great Management skills Skills Used Time Management Managing a team of CNA s Obtain and follow MD orders as written IV management Medicare charting etc Staff LPN Prairie Manor Nursing Rehab Chicago Heights IL February 2012 to September 2014 Responsibilities Provided nursing care for up to 30 residents simultaneously Supervised up to 4 nursing assistant throughout the shift Rendered care medication administration to geriatric population on a daily basis Performed nursing assessment and documentation as necessary Daily computer internet use Ongoing educating and training staff residents and families on care process Provided input to Interdisciplinary Team members on total resident care Completed nursing assessment documentation on a timely basis Skills Used Vital Signs Glucose testing CPR Certified for adults infants and children Dressing changes wound care Injections Surgical Sterile field Standard first aid G Tube feedings Foley care IV management wound care etc Staff LPN HCR Manor Care Oak Lawn IL December 2009 to February 2012 Responsibilities Provided nursing care for up to 30 residents simultaneously Supervised up to 4 nursing assistant throughout the shift Rendered care medication administration to geriatric population on a daily basis Performed nursing assessment and documentation as necessary Daily computer internet use Ongoing educating and training staff residents and families on care process Provided input to Interdisciplinary Team members on total resident care Completed nursing assessment documentation on a timely basis Skills Used Vital Signs Glucose testing CPR Certified for adults infants and children Dressing changes wound care Injections Surgical Sterile field Standard first aid G Tube feedings Foley care IV management wound care etc Experience 08 2015 to Current MDS Coordinator Company Name City State Responsibilities Assist and Open schedules for the nurses and other IDT to complete the MDS Ensure that all data entered is accurate and acceptable for maximum amount of reimbursement from eHealth data Assist in creating programs based with the residents best interests at hand while increasing reimbursement for the facility community Meet with IDT to ensure quality of care is provided to the residents at all times Assist with Restorative Nurse to establish appropriate and realistic care plans Efficient in Point Click Care 01 2006 to Current Phlebotomist Company Name City State Obtain venous blood samples from a variety of patients aging from infants to geriatrics Experience in heel sticks to hard sticks 10 yrs Inpatient Outpatient experience Education and Training 2015 LPN Nursing Brown Mackie College City State 3 0 Nursing 2009 Phlebotomy Technician Certificate in Phlebotomy Technician Prairie State College City State 2020 Associate of Applied Science NURSING Prairie State College City State USA Personal Information Very Flexible Dependent Great Time Management Accountable Enjoys challenges while Working Smart not Hard Excellent Customer Service Educated in MDS to maximize facility reimbursement status in an accurate and timely manner Skills CNA CPR certified Diabetic first aid Geriatrics Injections Nursing Patient care Phlebotomy Coding Quality Scheduling Technician Vital Signs Wound Care Additional Information Additional Information Very Flexible Dependent Great Time Management Accountable Enjoys challenges while Working Smart not Hard Excellent Customer Service Educated in MDS to maximize facility reimbursement status in an accurate and timely manner