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EXPRESS SCRIPTS Summary Responsible and mature Retail Sales Consultant who thrives in fast paced environments Enjoys working as part of a team to achieve sales goals Accomplishments Fulfilled all supervisory duties when Store Manager was on vacation Named Employee of the Month Received numerous exceeds expectations ratings on performance reviews Met monthly sales goals for numerous months Supervised team of three staff members Experience Express Scripts September 2015 to Current Company Name City State Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction Fielded an average of number customer service calls per day Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Prime Communication AT T Authorized Retailer January 2015 to September 2015 Company Name City State Created strategies to develop and expand existing customer sales which resulted in a 20 increase in monthly sales Initiated daily store counts orders and acquired proper products Maintained knowledge of current promotions policies regarding payment and exchanges and security practices Radio Shack November 2013 to January 2015 Company Name City State Operated a cash register to process cash check and credit card transactions Computed sales prices total purchases and processed payments Described merchandise and explain operation of merchandise to customers Replenished floor stock and processed shipments to ensure product availability for customers Facilitated monthly and quarterly physical inventory counts Administered all point of sale opening and closing procedures Opened and closed the store including counting cash opening and closing cash registers and creating staff assignments Worked as a team member to provide the highest level of service to customers Maintained friendly and professional customer interactions Education High School Diploma Business Computers Camden County High School City State Skills Administrative Cash handling Excellent communication interpersonal skills Detail oriented merchandising Self motivated 70 WPM

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SENIOR APPLICATION SPECIALIST Professional Summary Highly motivated results and detail oriented leader with strong communication leadership and troubleshooting skills I have a proven track record in increasing staff development with a focus on quality improvement I am seeking a position that allows me to implement health care improvement processes and procedures Education and Training Associate Degree Applied Science June 1999 Robert Morris University City State Health Information Management Healthcare Management Devry University City State Course work in Healthcare Management Skill Highlights Staff training and development Relationship and team building Conflict resolution Professional Experience Senior Application Specialist Mar 2014 Company Name City State Implement and support business office software solutions Create and test application scenarios including interfaces and device integration Coordinate software version upgrades with various departments Assists in project efforts related to charge capture claims remittance and cash management workflows Support day to day maintenance of HB system Includes daily checks investigation root cause analysis remediation and process improvement Serves as the HB Data Courier lead Provides on call support during off hours Revenue Cycle Trainer Jul 2006 to Mar 2014 Company Name City State Provided operational and technical support which enabled the business office to function efficiently and effectively Responsible for operational issues resolution development and advanced integration through audit review functions Conduct deliver and arrange training programs for new employees and continuing education of current employees of the business office Evaluate old policies and procedures and update as necessary Acts as a liaison between the business office and technical staff in information systems to communicate issues and coordinate resolution Work with managers to develop job aids improve accuracy and assist in improving best practices Conduct employee specific need and issue based assessments Participate in quality reviews of staff to identify issues and provide additional training Create and maintain training materials as well as Epic procedural guidelines and departmental workflows Deliver cross training programs Analyze workflows and system functions to enhance the correct capture of patient information clinical charges and diagnostic codes in support of the electronic billing and collection processes Regularly evaluated employee performance provided feedback and coached staff as needed Network Support Analyst Nov 2005 to Jul 2006 Company Name City State Customer service liaison to Nebo customers Traveled locally and regionally to train hospital business office personnel on the use of ECare CMS system Assisted new clients in setting up their billing processes utilizing ECare Worked with programmers analysts on problem related issues concerning the installation and upgrades involving ECare Managed Care Claims Auditor Apr 2002 to Nov 2005 Company Name City State Led and directed managed care projects involving patient account activities Monitored billers and collectors workflow processes Assisted in improving departmental performance and outcomes Assisted in maximizing reimbursements and reaching departmental revenue goals Worked closely with staff to keep them abreast of current contracts contract changes billing criteria reimbursement timeframes and pre certification requirements Developed job tools to assist billers admitting and insurance verification staff Coordinated the appeal process for denied claims Coordinator for the refunds unit Participated on A R Utilization Review Revenue Management and Patient Access task forces Provider Relations Representative Jul 1997 to Apr 2002 Company Name City State Responsible for recruiting physicians for the PHO Physician Hospital Organization Resolved member and provider inquires Visit and educate physician s office staff related to managed care changes Conducted physician staff orientation and in services on a quarterly basis Communicated policy and procedure changes to physicians and their staff Identified and developed action plans for operational needs Handled resolution of credentialing issues from Managed Care Organizations Facilitated the resignation and termination of physicians with the Provider Health Organization Acted as an administrative liaison for seven Provider Health Organization s Oversaw the accuracy of operational issues related to providers and members in relation to referral processing claims payments capitation payments fee schedules dictionary updates and provider listings Computer Skills Epic certifications in Resolute Hospital Billing Home Health and SBO Allegra IDX MIDAS Passport ECARE Microsoft Word Excel and Powerpoint Certifications Revenue Cycle Training through HFMA Six Disciplines of Breakthrough Learning Developing Others The Basic Principles of a Collaborative Workplace Giving and Receiving Constructive Feedback Designing Effective Learning Experiences The OZ Principle Accountability Training

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NURSE CLINICIAN II ON MEDICAL CARDIAC INTENSIVE CARE UNITS AND INTERVENTIONAL UNIT OBJECTIVE I am a Registered Nurse applying for the Doctor of Nursing Practice DNP concentration in nurse anesthesia CRNA with strengths in high quality collaborative interdisciplinary patient care technical procedures and strong patient family communication I am aiming to receive exceptional training and invaluable learning experiences from your institution s School of Anesthesia I wish to challenge my flexibility during critical situations while working under fast paced emergency situations With my BSN educational degree from Loyola University Chicago and estimated 4 years experience in the MICU 2 years as a nursing care technician and working as a MICU RN since September 2013 I believe I am highly qualified and am seeking an opportunity to be and well trained to become an exceptional Nurse Anesthetist from a top ranked institution Professional Summary Two solid years of experience in the Medical Cardiac Interventional ICU at Advocate Lutheran General Hospital Provide compassionate care to critically ill patients suffering from injuries or debilitating medical conditions Observe behavior and symptoms and report changes to on call physicians Competently trained in telemetry monitoring ventilator management titration of high potency vasoactive drugs CRRT therapy Hypothermia therapy TPA management IABP management Managed life support equipment and IV administration of fluids and medications Respond to cardiac and respiratory code situations per current ACLS guidelines Proactively learned new procedures and treatment protocols Educate families about patient conditions and provide support as needed Competent in providing end of life care to palliative and hospice patients Frequently acts as preceptor to nursing students in critical care rotations Maintains strong reputation for achieving high levels of patient satisfaction Device Competencies Proficiencies telemetry monitoring ventilator management CRRT CVVH therapy hypothermia therapy TPA management Intra Aortic Balloon Pump management Flow Trac device Cardiac Output Cardiac Index monitoring device Impella Pacemaker and Transcutaneous Pacemaker management Rapid Infusers Swan Ganz Catheter Bladder Pressure Potent IV Medications including Vasopressor and Sedation Drugs Including but not limited to Neo Synephrine Levophed Vasopressin Epinephrine Dopamine Dobutamine Propofol Fentanyl Midazolam Lorazepam Morphine Nitroglycerine Nipride Nimbex Licenses and Certifications Registered Nurse State of Illinois August 2013 Present Advance Cardiac Life Support ACLS Certification 2014 Present Basic Life Support BLS Certification 2014 Present Pediatric Life Support PALS Certification 2015 Present NIHSS Certified September 2013 Present Skill Highlights Life support IV administration Medication administration Therapy and treatment Procedural assistance Hourly Rounding HIPPA compliance Reporting and documentation Computer charting Diagnostic assessments Vital signs Professional Experience 09 2013 to Current Nurse Clinician II on Medical Cardiac Intensive Care Units and Interventional Unit Company Name City State 08 2014 to Current Dancer for Chicago Luvabulls Company Name City State Lead cheer applause support the Chicago Bulls during basketball games held throughout the season at the United Center Encourage crowd involvement during gametime through dance performances crowd activities and in the concourse Maintain crowd orderliness with spectators Participate in charity work fundraisers and community events around the Chicagoland area Responsible in making certain that practice sessions are thoroughly met and being prepared for changing conditions on gameday 06 2011 to 08 2013 Nursing Care Technician II on Medical Cardiac ICU and Interventional Unit Company Name City State Nursing Care Technician Unit Secretary Dual Role for a 33 bed Medical Cardiac Interventional ICU floor Providing basic patient care including blood glucose monitoring obtaining patient vitals and assisting patients with bathing and grooming Activities of Daily Life Competent in phlebotomy work and can perform 12 lead EKG on patients Provide assistance to the nurses to execute direct patient care which may include wound care dressing complete patient baths or assisting in physical therapy Able to perform unit secretarial duties including admitting transferring and discharging a patient preparing patient charts and handling directing phone calls Education and Training 2013 Bachelor of Science BSN Bachelor s of Science in Nursing Loyola University Chicago City State USA Cumulative GPA 3 59 Honors Dean s List Loyola University Chicago Semesters 1 4 8 Awarded to students with a GPA of 3 5 4 0 or higher Awards Recipient of multiple Advocate Lutheran General Hospital Spirit Awards Awarded to employees who demonstrate Behaviors of Excellence and provide excellent patient care Alpha Sigma Nu Jesuit Honor Society Member October 2012 May 2013 Awarded to students in the top 15 of their class academically and have demonstrated a record of service and Loyola to the Jesuit ideals of education Sigma Theta Tau Honor Society of Nursing Member November 2012 May 2013 Awarded to nursing students with a 3 0 GPA or higher National Society of Collegiate Scholars Member Jan 2010 May 2013 Awarded to students with a GPA of 3 4 or higher Co Curricular Activities DNV Unit Auditor on the Medical Cardiac ICU at Advocate Lutheran General Hospital Unit Restraint Auditor on the Medical Cardiac ICU at Advocate Lutheran General Hospital Loyola University Chicago s Nursing Student Council Executive Board Vice President April 2012 May 2013 Loyola University Chicago s National Society of Collegiate Scholars Executive Board Co Social Chair Sept 2012 May 2013 Loyola University Chicago s Nursing Student Council Class Representative Aug 2009 May 2013 Professional Organizations AACN American Association of Critical Care Nurses Member Feb 2015 Present Volunteer Community Service Honduras Global Public Health Brigade May 2013 Service trip to the Honduran community of El Jute for one week The trip objective is to empower rural Honduran communities to prevent common illnesses through in home infrastructural development community leader training and health education Through collaborative volunteer work the overall infrastructure was improved within the home through the construction of five projects eco stoves latrines water storage units showers and concrete floors Special Participation Research study participation Skills Fluent in conversational Spanish Competent in performing 12 lead EKGs Proficient in Microsoft Office Word Excel PowerPoint Highly organized with excellent communication skills Willingness and rapid ability to learn that results in professional growth and cooperative relationships with colleagues

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REGISTERED NURSE CLINICAL CARE COORDINATOR FIRST AID Professional Background To obtain a position as a registered nurse where my experience and leadership skills can be utilized to provide a positive and effective team environment resulting in excellent patient care and satisfaction Able to quickly adapt to new environments and Newborn education situations Specimen collection processing proficiency Effectively able to triage critical situations Excellent communication skills between multiple Exceeds and performs well in difficult situations parties Extensive experience in efficiently managing Strong medical ethic people Sound ethical and independent decision making Disciplined energetic employee who quickly ability consistent with medical protocols establishes rapport with patients and colleagues Professional Experience 05 2015 to Current Registered Nurse Clinical Care Coordinator First Aid Company Name City State Provided leadership to staff through coaching mentoring and remodeling in order to achieve high quality patient care in a safe and customer focused environment Provided clinical expertise and a resource to clinical staff Worked closely with management physician leadership and staff to optimize patient flow and improve patient care Provided emergency urgent care to Cubs staff and patrons including wound care patient triage applying splints and assessment of injuries Provided emergency urgent care to Cubs staff and patrons including wound care patient triage applying splints and assessment of injuries Coordinated care with Superior in starting IV s performing EKGs or patient transport Able to independently demonstrate problem solving critical decision making and utilizing appropriate resources Able to demonstrate appropriate action and take a lead role in emergency situations Supported a safe environment for patients and associates through effective monitoring or staff compliance to established standards of care policies and procedures and HIPAA compliance Maintained an effective process for inventory control and medication supply utilization 06 2008 to Current Clinical Supervisor Registered Nurse Company Name City State Managed Day to Day operations Device related adverse events training Medical equipment maintenance and certification Vaccine inventory and reports Clinical staff scheduling Performance reviews Chart audits Clinical evaluations Maintained current employee files for clinical staff Conducted interviews and hiring Attended and held staff meeting and In services Attended annual OSHA CPR reviews Maintained staff communication i e held staff meetings prepared monthly memos improvements accomplishments Responsible for first second and weekend shifts Oriented trained new clinical staff Coordinated communication between departments Worked directly with the owners of the practice Delegated clinical staff as needed Prepared patients for the doctors performed nurse triage obtained vital signs and patient measurements height weight head circumference Carry out physician orders Administering immunizations urinary catheter collection starting I V s preparing patient samples to be sent out to the lab performing blood draws bilirubin blood draws performing and sending newborn screens administering oxygen and or oxygen with nebulizer treatments organizing and setting up admissions to the hospital making follow up phone calls per doctor request filling out requisitions for tests giving instruction for medication to be given at home inhalers nebulized treatments Assist doctors with ordering medical tests with procedures and preparing and explaining medications Triaging incoming calls from patients giving medical advice determining if the patient needs to be seen by a doctor in Recorded incoming lab test results reviewed results with the doctor and contacted patients as necessary Developed and maintained quality care systems and standards including but not limited to creating and improving Educated campers and staff in accident illness prevention and made sure medications were safeguarded and Conducted screenings on all campers before trips and at three times during the summer at check in and checkout Coordinated and dispensed all medications on a mealtime schedule and at the end of the evening program University of Illinois Chicago College of Nursing Chicago IL Women s Health Nurse Practitioner Midwifery program the office or to receive emergent medication attention Demonstrating patient education Called in pharmacy medications as prescribed Checked patient surgery schedule daily and called patients for follow up medical protocols guidelines Managed team of medical support personnel Monitored unit budget to ensure financial objectives were met Trained 10 staff nurses to provide top quality patient care Headed on boarding process for new nursing staff Interviewed patients to obtain medical information and measure their vital signs weight and height Tested glucose and administered injections Provided necessary health education training for patients Evaluated patients presenting with asthma appendicitis etc Nursing Manager s assistant Company Name City State Provided first aid Monitored health and sanitation procedures throughout the camp administered Presided at all health checks and followed up on any problems seen in the Health Center Education and Training MASTER OF SCIENCE MIDWIFERY University of Illinois Chicago College of Nursing City State US MIDWIFERY BACHELOR OF SCIENCE NURSING Illinois State University Mennonite College of Nursing US Illinois State University Mennonite College of Nursing Bloomington State NURSING Bachelor of Science Nursing Degree University of Hawaii City State US GPA GPA 3 76 Graduated Cum Laude Nursing Degree GPA 3 76 Graduated Cum Laude 5 06 General Education University of Hawaii City State GPA GPA 4 0 General Education GPA 4 0 08 2007 Resurrection High School City State US Resurrection High School Chicago IL 4 years of both varsity cross country and track and field Served as the president of the Health Careers Club senior year Graduated with honors National Honors Society ACCOMPLISHMENTS Graduated with honors National Honors Society CPR OSHA certified 8 06 Illinois State University GPA Deans list 04 07 National Society of Collegiate Scholars Graduated from Illinois State University Cum Laude Deans list 04 07 National Society of Collegiate Scholars Graduated from Illinois State University Cum Laude Additional Information LICENSES Registered Nurse Practitioner in the State of Illinois License number 041 369585 Skills allergies blood draws budget charts coaching CPR decision making EKGs equipment maintenance filling financial first aid health education hiring immunizations injections instruction inventory inventory control lab test leadership meetings mentoring office Nursing organizing patient care patient flow preparing patient Performance reviews personnel policies presenting problem solving protocols quality Reporting scheduling Supervision surgery phone triage patient triage urgent care Vaccine vital signs wound care

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RN ASST HEAD NURSE PRACTICE LEADER Skills care planning Case Management Home Health Hospice Infection control injections Nurse Manager Oncology scheduling staff development Trauma triage tutoring Urology Experience 09 2010 to 12 2011 Company Name Hired as ADON Assistant Director of Nursing for an 85 to 90 bed long term care of Mentally and Physically disabled children from 2 years to upper 20 s with a few older individuals My job there included staffing of all the nurses monthly setting up transportation for all outside MD office visits of the residents monitoring the 3 nursing units of day to day care and documentation of the residents taking call as needed and twice a month being MOD for the entire building I conducted in services for the nursing staff and answered all pages during the day with questions or to oversee any critical changes of residents and helped with decisions to transfer out to a hospital after speaking with the MD Helped with staff nursing as needed Secured a Home Health position at ResCare located in Oak Park Illinois in 2015 I made home visits overseeing clients overall health Did basic assessments and listened for any new complaints or change of status Would call clients doctor if needed or to inform him of a change in status Gave injections infusions as needed and participated in one clinical trial where all aspects of visit were timed and documented as per protocal I am still registered with this agency but they have very few clients in need of an RN visit Most of their clients only need part time CAN visits Secured an RN position in July 2016 at Best Home Health where I did home visits part time The jobs that were available for part time were minimal so took myself off their roster In the fall of 2016 worked for Maxim Home Health asking for part time for Infusion cases Again I was promised infusion cases but what were available Were ones 40 miles away and they didn t cover milage I still am on their roster but rarely called Currently looking for Part Time RN on line or going into a facility not more than 30 minute drive to do tutoring or online triage or willing to learn Case Management or PT Oncology Hospice Additional professional activities Was OCN certified in past Was Med Surg certified in past and plan to recertify in future Was team nurse of North Shore Youth Baseball League for 4 years References Dr Emil Totonchi MD Advocate Illinois Masonic Med Center Dr Michael Friedman MD Advocate Illinois Masonic Med Center Beverly Bohus RN Nurse Manager Advocate Illinois Masonic Med Center Lorel Hedges Nurse Practioner Advocate Illinois Masonic Med Center now works in Tennessee Uma Kelkar Director of Rehab Manor Care of Northbrook Jean Gavina Director of MDS Manor Care of Northbrook Elma Ramos RN Evening Nursing Supervisor Manor Care of Northbrook Contact information available upon request 06 2009 to 07 2010 Company Name Started out as a Supervisor but was promoted to DCD Director of Care Delivery managing a 40 bed Locked Dementia Unit and later a 60 bed Long Term Care Unit and recently back to the Dementia Unit along with the Long Term Care Unit Duties included Leading the nursing unit setting priorities staff development upholding Corporate Standards communicating through existing information systems and material management Clinical Management Infection control QA understanding Professional issues valuing every employee supporting and leading company policies attending interdisciplinary meetings twice daily weekly and monthly meetings such as Medicare meetings investigation of all falls and skin injuries and new admissions care planning Monthly Staff Meetings Assists with hiring and disciplinary actions Resigned July 2010 Want to take some vacation time and to find a Long Term Care Management position somewhat closer to my home 01 1977 to 01 2009 RN Asst Head Nurse Practice Leader Company Name City State Responsible for management of Unit on 24 hr basis including staffing scheduling and payroll Monitor staff of RN s NCT s and Unit Clerks for daily assignments on going learning needs and occasionally fill staff RN voids Reported to Nurse Manager on daily basis for any additional tasks and to keep her current to Units activities and problems Helped Nurse Manager in interview process and in both disciplinary activity and in employee terminations Sought out and scheduled in services for staff and made sure all staff attended required hospital mandatories yearly and when required 01 1977 to 01 2009 Company Name City State Started nursing career as RN on general Med Surg Unit for 2 years Recruited by MD Chairman of Oncology to be part of staff to open 1st Oncology inpatient Unit Promoted also to Assistant Head Nurse Worked there for next 20 years Earned OCN certificate Helped instruct all RNs on unit to become certified to mix Chemo drugs via Laminar Flow Hood and to administer drugs safely and monitor for side effects and manage such symptoms Beside management duties was also responsible for taking a patient load on many days during the week In 1999 changed to Surgical 23hr Observation Unit at Illinois Masonic Med Center as Staff RN After approximately 4 years promoted to Practice Leader equal to Asst Head RN Duties expanded as Computers installed to all Units Responsible for computer profiency and scheduling staff to Computer Classes and monitoring their progress in daily charting on patients Attended workshops to learn computer scheduling and payroll duties Attended 2 day seminar for PICC LINE insertion and management At one point headed the PICC LINE program for all the PICC RNs and kept the records for all PICCs placed in patients and any complications and later problems Became Nationally certified for Med Surg Nursing after taking exam and passing Types of Surgical patients seen on thisUnit include Gyne Urology General Surgical Trauma Post SICU Head and Neck General ENT patients and Fetal Demises less than 20 weeks Due to the number of private rooms on the unit we also would take all types of Isolation including R O TB into our Negative Air Flow room Many of the patients were short stay anywhere from overnight to 2 3 days Some of the patients as overflow Medicals Isolation and the more extensive Head and Neck Surgical patients would stay 4 5 days or more As a result this Unit was fast paced Many days up to half the unit would be discharged and within 1 2 shifts all the beds would be filled with new patients My main job on a daily basis was to manage placing patients correctly and to oversee assignment of competent staff to the types of patients coming in I made frequent rounds to assure pt satisfaction and to quickly aid in preventing and problems from escalating I had to monitor staff learning needs and try to set up needed review or Unit based in service and also try to send staff to outside learning seminars as budget allowed On daily basis was responsible for checking State of the Unit printed daily and included all the areas of staff charting that was missing or incorrect I would make sure all shifts of staff were aware of missing documentation and have them correct such or help them with correction as needed Attended staffing daily to make sure last minute changes done and next two shifts had adequate staffing Education and Training 1976 RN Diploma Illinois Masonic School of Nursing City State 1974 Northeastern Illinois University City State 1973 Western Illinois University City State Additional Information Awards received Dorothy Rome Nominee in 1999 Highest yearly award for Experienced RNs Awarded many Applause Awards during the years at Masonic A nominated award for Excellence Asked to Head up the PICC Line Program until turned over to Interventional Radiology All of the above from Advocate Illinois Masonic Medical Center

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PATIENT EXPERIENCE MANAGER Summary Results oriented Manager who thrives in fast paced and competitive environments Brings strong presentation analytical and problem solving skills I am a systematically savvy management sales customer service Individual with multiple leadership experiences I am qualified for career opportunities where my background and creative abilities will be of value I am looking for a position that will utilize my skills in strategic planning team development performance management and relationship building Highlights Project training Manager EVS Food Microsoft Outlook Six sigma Lean training Excel Effective problem solver Word Accomplishments Streamlined and improved Food Service tactics which reduced company labor costs by 60 Improved customer Satisfaction ratings by 100 by implementing a new user friendly interface Experience Patient Service Manager Retail Manager 01 2015 to Current Company Name City State Manage all staff assigned to patient meal service area Drives patient satisfaction and maintains client relationships through rounding Ensures compliance to food safety sanitation and overall workplace safety standards are met Supervises staffs trains conducts applicable rounding and manages the performance of the food service supervisors diet office kitchen tray line and patient meal delivery staff including applicable rounding Coordinates activities related to menu distribution and other menu related issues and facilitate operations related to production distribution and service of food to ensure optimal nutrition care of patients residents Manages and controls resources and materials to ensure quality adequacy of supply and cost control within budgetary guidelines P L accountability Ability to communicate on various levels to include management client customer and associate levels Financial budgetary accounting and computational skills FEMA Inspector Contractor 11 2014 to Current Company Name City State Performs inspections and assesses damage of residences Documents the damages sustained based on extensive knowledge of construction techniques Assesses damage to dwellings and the overall habitability of homes and addresses each appropriate field using the ACE Field Software Provides support in the administration of Inspection Services contracts such as assisting in the development of emergency response plans and assisting with quality control monitoring Assists in determining number of inspections needed at disaster field sites and provides guidance to other field inspectors Typical guidance provided is assisting other inspectors with disaster specific information or technical assistance with the ACE Field Software Assists the supervisor with analyzing and evaluating Inspection Services procedures in order to recommend improvements in inspection methods and techniques Procedures are typically evaluated through physical observation of field experiences Reviews analyzes and verifies occupancy documentation provided by applicants such as mortgage payment books deeds and various insurance documents Provides disaster assistance program information to applicants OPERATIONS SUPERVISOR 07 2014 to 01 2015 Company Name City State Manage unload department on resources to ensure maximum output accuracy and efficiency at all times Responsible to ensure that all employees adhere to safety policies and procedures at all times operating in full compliance with department station corporate and OSHA requirements Aid Full time Supervisors on day to day maintenance coordination Establish and maintain an aggressive cross training program within the department to promote development enhance flexibility and ensure backup coverage of vital functions and processes Function as an effective liaison and advocate on all levels to ensure that employee department and corporate needs are addressed in a timely and productive manner Manage Payroll Reviews and Corrective actions Specialty Service Agent 10 2013 to 07 2014 Company Name City State Coordinate with appropriate departments such as Product Development Hotel and Air Operations as well as external sources such as hotel corporate or local reservations to inquire about requested room types Verify pricing and obtain confirmation to accommodate Travel Agent or direct client requests Communicate with Revenue Management Contracting and Operations for Price Match verification as needed Receive and log incoming booking requests that are beyond the availability accessible by the Reservations staff Travel Agents and direct clients Process Price Match requests in accordance with established guidelines Owner Stylist 01 2009 to 10 2013 Company Name City State Shampooed conditioned and rinsed guests hair using salon exclusive products Advised customers on proper treatment of dry and damaged hair Cut colored and styled clients hair with precision and expertise Updated customer information records to track services provided Counted and documented opening and closing cash amounts daily Hired and trained all members of staff Book keeping Accounting Admission Advisor Call Center Team leader 06 2006 to 07 2008 Company Name City State Assist guide and motivate a cohort of online call center and face to face college students to realize personal professional and educational goals Determines student applicant s admissibility to the university online college Responsible for national volume over 200M in annual sales Maintain communication via telephone call Center face to face correspondence and or electronic mail with prospective students through all stages of the recruitment and admissions process Successfully consistently achieve enrollment start goals Successfully held a Team Leader position within the call center for 32 reps Meet and exceeded goal every cycle motivated and coached reps to making monthly and weekly goals Call Center Team Leader 08 2003 to 12 2006 Company Name City State Directed and coordinated activities of employees engaged in installation through call center team Hired trained and supervised a team of 15 employees Monitored coached and motivated team reps Customer Service Rep 03 2002 to 07 2003 Company Name City State Call Center Supervisor 01 2000 to 03 2002 Company Name City State Hollywood video Store Manager 01 1998 to 01 2000 Education B S BUSINESS MANAGEMENT Kaplan University BUSINESS MANAGEMENT BUSINESS MANAGEMENT Skills accounting approach agency backup BUSINESS MANAGEMENT Call Center coaching Competitive contracts cost control clientele client customer satisfaction Customer Satisfaction Customer Service Delivery Documentation Electronic mail Financial Food safety Inspection inspects insurance ISIS leadership Team Leader managerial market materials Excel office Microsoft Outlook Microsoft Outlook Word Works network Payroll Policies problem solving problem solver processes Quality quality control Recruitment Safety Sales Six sigma Six sigma Staffing strategic plans Strategic Planning supervisor technical assistance telephone total quality management translation

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HR SHARED SERVICES SUPERVISOR Summary Detail oriented human resources professional who excels under tight deadlines while anticipating and averting potential problems by proactively streamlining processes Highlights Professionals in Human Resources Association Excellent interpersonal and coaching skills Talent assessments Motivated Hiring recommendations Background checks Experience Company Name City State HR Shared Services Supervisor 01 2014 Provides leadership development and performance management to a direct team of associates focused on meeting call center operational metrics and quality standards Engaged in strategic planning to identify milestones and targets to deliver results for performance metrics Assessed team from a Situational Leadership perspective and built customized development plans to enhance areas of strength and close performance gaps to enhance the overall performance of the department Partnered with associates to create and execute development plans to improve performance and meet career pathing objectives Interviewed candidates and make hiring decisions of quality associates to staff the department to full capacity Responsible for providing analytical technical proficiency product knowledge for all Advocate H R processes and procedures Company Name City State Operations Manager 01 2013 to 01 2014 Accomplishing company s objectives by overseeing center wide recruiting selecting training assigning scheduling coaching counseling monitoring appraising and disciplining employees communicating job expectations reviewing job contributions planning and reviewing compensation actions and enforcing policies and procedures Enhancing overall customer experience through call coaching and monitoring escalated call trends Coaching and developing to ensure all client support delivered per contractual agreements Enabled resolution of customer issues as liaison and facilitator for core team that participates in on going planning and process improvement Responsible for 10 customer service supervisors and 250 customer service agents Achieving customer service objectives by contributing customer service information and recommendations to strategic plans and reviews preparing and completing action plans implementing production productivity quality and customer service standards resolving problems completing audits identifying customer service trends determining system improvements implementing change Meeting customer service financial objectives by forecasting requirements preparing annual budgets scheduling expenditures analyzing variances and initiating corrective actions Determining customer service requirements by maintaining contact with customers visiting operational environments conducting surveys forming focus groups benchmarking best practices and analyzing information and applications Improving customer service quality results by studying evaluating and re designing processes establishing and communicating service metrics monitoring and analyzing results and implementing changes Effectively establish and maintain cross functional and cross departmental partnerships Company Name City State Action Response Team Supervisor 01 2011 to 01 2013 Resolved and or addressed complex customer issues or questions which included taking escalated calls from customers associates Managed the Action Response Team function ensuring service levels and quality goals were met Analyzed department satisfaction results and proactively developed and implemented action plans for improvement Performed the full scope of talent management and development activities including all aspects of the performance management process performance and behavior assessment feedback coaching career planning guidance corrective action and training Call observation and monitoring for individual team enterprise root cause and trending analysis Represented the department in over 100 projects that directly impacted the performance of the queue Company Name City State New Hire Supervisor 01 2005 to 01 2011 Responsible for staffing call center of 550 associates with 30 New Hire Classes 20 associates per class within 2 quarters of fiscal year while maintaining a 80 percent retention rate Provided New Hire Policies Procedure and Customer Satisfaction Training to approximately 350 employees Conducted orientation sessions and arranged on the job training for new hires Developed and organized testing training evaluation procedures multimedia visual aids and other new hire materials Directed the development of a comprehensive training strategy methodology programs and curriculum for management opportunity employee development and technical training Performed administrative duties that may include tracking associates attendance payroll processing inputting assessment results and reviewing Knowledge checks Maintained a database detailing employee training dates types of training qualification and recertification dates Conferred with management and conducted surveys and focus groups to identify training needs based on projected production processes changes and other factors Evaluated instructor s performance and the effectiveness of training programs and provide recommendations for improvement Observed and monitored associates skills and behaviors during training worked in conjunction with the classroom trainer in formulating weekly assessment by providing feedback on comprehension strengths and opportunities Collaborated with Human Resources in defining individual employee development plans for supervisors and managers by evaluating capabilities and implementing effective solutions Education B A Psychology 2015 Ashford University City State GPA GPA 3 73 Human Resources Management certificate Healthcare Management certificate Accomplishments Implemented a background check matrix for our vendor to streamline the background process during onboarding Skills administrative benchmarking budgets call center Coaching counseling Customer Satisfaction customer service client support database designing financial focus forecasting functional hiring Human Resources instructor Leadership leadership development materials multimedia enterprise payroll processing performance management Policies process improvement processes quality recruiting scheduling staffing strategy strategic planning trainer employee development employee training training programs

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COMMUNITY RELATIONS ADVOCATE SUPERVISOR Summary To be afforded the opportunity to apply my advanced administrative problem solving organizational and sales abilities towards achieving continuous improved business performance for a growing stable organization Professional Accomplishments Skills Attributes Developed and implemented the St Philips College Truck Driving Program Successfully implemented introductory class for prospective adoptive parents which increased applicants by 80 Balanced Dave Thomas Foundation UJIMA budget and adhered to reporting criteria increasing options for future grant applications Lead fundraising for local schools churches and other local non profit organizations Possess strong interpersonal relations written and verbal communication skills Interacts easily with people of diverse backgrounds cultures and socio economic backgrounds Exceptional organizational and time management skills Ability to work well within a team manages multiple tasks identify and resolve issues Proficient Microsoft Office Word Excel PowerPoint Outlook and the Internet Experience 10 2012 Current Company Name City State Community Relations Advocate Supervisor Cultivated relationships with community contacts location sponsors property managers property owners and non profit organizations Initiated beneficial partnerships with local municipalities and non profit organization to support company growth organizations City of Houston Solid Waste Management Department and City of Santa Fe Coordinated with marketing team for various events in researching and generating referrals 08 2000 10 2012 Company Name City State Program Director Implementation of marketing plans including product positioning campaign strategies and market strategy insights Utilized strong communication and public relations skills for existing and potential clients Organized and executed the recruitment of prospective students for various training programs Managed all aspects of the enrollment process including interviewing advising tours orientation and processing paperwork Counseled enrolled students on career options and job opportunities Cultivated relationships with community contacts location sponsors property managers property owners and non profit organizations Administered department operations duties including training database maintenance and customer service Generated accurate weekly reports or client status and followed up in a timely manner Acknowledged for consistently meeting trial date deadlines Supervised a team of 20 30 team members Adhere to Privacy Act and Health Insurance Portability Accountability Act HIPAA requirements as it relates to confidentiality of information released Created and executed recruiting campaigns for prospective adoptive parents Developed partnerships to support organizational growth for board of directors prospective adoptive parents government local and state agencies business owners churches and non profit organizations Determined eligibility oversaw and tracked application process responded to various inquires and acted as an advocate for prospective adoptive parents who encountered difficulty 06 2000 09 2002 Company Name City State Case Manager Served as liaison for sponsoring school St Philips College and International Truck Driving Program Implemented program procedures interviewing process and organized operations Spearheaded recruitment of prospective students and potential employers Identified contacts and resources for student supportive services tuition assistance job placement etc 03 1996 06 2000 Company Name City State Recruiter and Case Manager Responsible for recruiting interviewing and determining eligibility for economically disadvantaged youth for summer work programs Partnered with local nonprofit organizations county city and state agencies for youth to market employment opportunities Documented case management services in accordance to JTPA requirements Education University of Houston Clear Lake City State US Bachelor Interdisciplinary Bachelor of Interdisciplinary Studies EC 6 Generalist w EC 12 Special Education University of Houston Clear Lake Houston TX In progress Anticipated completion Spring 2016 Activities Community Involvement Volunteer at local food distribution bank Volunteer for the Greater Arc of Houston Assistant Coordinator for San Antonio annual Juneteenth Celebration Dinner Member of Council for Exceptional Children Certifications HIPAA Professional Affiliations Balanced Dave Thomas Foundation UJIMA budget and adhered to reporting criteria increasing options for future grant applications Skills Marketing Clients Product Positioning Public Relations Interviewing Recruiting Community Relations Operations Case Management Recruiter Recruitment Training Solid Waste Solid Waste Management Waste Management Liaison Customer Service Database Hipaa Maintenance Receptionist Retail Sales Training Programs Budget Truck Driving Food Distribution Progress San Storage Area Network

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SENIOR MEMBER SERVICE ADVOCATE SHANNA SCRUGGS Professional Summary Motivated customer service specialist with over 20 years experience in a fast paced team based environment high call volume environments Skills account reconciliations accounting Accounts Payable apollo auditing benefits billing system coach com Credit client customer satisfaction data entry database delivery fashion features FTP General Ledger accounts http legal documents Managing Access MS Excel Mail MS Office Word MySQL Owl pick pricing processes Express reconciling maintain records research shipping Troubleshooting Strong customer service orientation Problem solver Committed to team success MS Office Skills Self motivated Extremely organized Highly dependable Team leadership Quick learner MS Windows proficient Work History Senior Member Service Advocate 10 2015 to Current Company Name City State UnitedHealth Group Assisting members with their prescription benefits coverage for Medicare part D plan commercial plans state Medicaid plans Nevada Georgia Arizona Indiana South Dakota ChampVa plans Ohio Bureau of Workers Compensation and Mail Order Reviewing rejected claims processing coverage determinations for prescription coverage Assisting pharmacies with rejected claims and overrides Help guide and educate customers on their prescription benefits use of plan formulary premiums and status of orders and claims or inquiries I also assist in by doing side by sides to help other agents with their KPI s I am on a team of super users that will assist agents with their computer and system issues Senior Member Service Advocate 10 2015 to Current Company Name City State UnitedHealth Group Assisting members with their prescription benefits coverage for Medicare part D plan commercial plans state Medicaid plans Nevada Georgia Arizona Indiana South Dakota ChampVa plans Ohio Bureau of Workers Compensation and Mail Order Reviewing rejected claims processing coverage determinations for prescription coverage Assisting pharmacies with rejected claims and overrides Help guide and educate customers on their prescription benefits use of plan formulary premiums and status of orders and claims or inquiries I also assist in by doing side by sides to help other agents with their KPI s I am on a team of super users that will assist agents with their computer and system issues Senior Member Service Advocate 10 2015 to Current Company Name City State UnitedHealth Group Assisting members with their prescription benefits coverage for Medicare part D plan commercial plans state Medicaid plans Nevada Georgia Arizona Indiana South Dakota ChampVa plans Ohio Bureau of Workers Compensation and Mail Order Reviewing rejected claims processing coverage determinations for prescription coverage Assisting pharmacies with rejected claims and overrides Help guide and educate customers on their prescription benefits use of plan formulary premiums and status of orders and claims or inquiries I also assist in by doing side by sides to help other agents with their KPI s I am on a team of super users that will assist agents with their computer and system issues Senior Member Service Advocate 10 2015 to Current Company Name City State UnitedHealth Group Assisting members with their prescription benefits coverage for Medicare part D plan commercial plans state Medicaid plans Nevada Georgia Arizona Indiana South Dakota ChampVa plans Ohio Bureau of Workers Compensation and Mail Order Reviewing rejected claims processing coverage determinations for prescription coverage Assisting pharmacies with rejected claims and overrides Help guide and educate customers on their prescription benefits use of plan formulary premiums and status of orders and claims or inquiries I also assist in by doing side by sides to help other agents with their KPI s I am on a team of super users that will assist agents with their computer and system issues Hosting Consultant 01 2015 to 10 2015 Company Name City State My primary responsibilities was to provide immediate and appropriate technical product support to customers regarding GoDaddy hosting products Provide assistance to customers with purchases technical issues questions and generally resolving any customer concerns Consult with customers on their business needs by matching GoDaddy products and or solutions to their online goals Managing and Troubleshooting with FTP cPanel Plesk and MySQL Hosting Consultant 01 2015 to 10 2015 Company Name City State My primary responsibilities was to provide immediate and appropriate technical product support to customers regarding GoDaddy hosting products Provide assistance to customers with purchases technical issues questions and generally resolving any customer concerns Consult with customers on their business needs by matching GoDaddy products and or solutions to their online goals Managing and Troubleshooting with FTP cPanel Plesk and MySQL Hosting Consultant 01 2015 to 10 2015 Company Name City State Godaddy My primary responsibilities was to provide immediate and appropriate technical product support to customers regarding GoDaddy hosting products Provide assistance to customers with purchases technical issues questions and generally resolving any customer concerns Consult with customers on their business needs by matching GoDaddy products and or solutions to their online goals Managing and Troubleshooting with FTP cPanel Plesk and MySQL Designer Care Associate 03 2014 to 01 2015 Company Name City State Origami Owl My primary responsibilities were assisting our independent designers and customers via inbound calls outbound calls and emails with order issues product questions tracking orders processing requests for refunds missing items and replacements for defective products Designer Care Associate 03 2014 to 01 2015 Company Name City State Origami Owl My primary responsibilities were assisting our independent designers and customers via inbound calls outbound calls and emails with order issues product questions tracking orders processing requests for refunds missing items and replacements for defective products Designer Care Associate 03 2014 to 01 2015 Company Name City State Origami Owl My primary responsibilities were assisting our independent designers and customers via inbound calls outbound calls and emails with order issues product questions tracking orders processing requests for refunds missing items and replacements for defective products Customer Care Advocate 08 2013 to 03 2014 Company Name City State Ontrac My primary responsibilities was taking inbound to processes customer requests for pick ups delivery information tracking shipment and processing complaints and making outbound calls to customers other departments and contractors to provide resolution for our customers for their packages Customer Care Advocate 08 2013 to 03 2014 Company Name City State Ontrac My primary responsibilities was taking inbound to processes customer requests for pick ups delivery information tracking shipment and processing complaints and making outbound calls to customers other departments and contractors to provide resolution for our customers for their packages Customer Care Advocate 08 2013 to 03 2014 Company Name City State Ontrac My primary responsibilities was taking inbound to processes customer requests for pick ups delivery information tracking shipment and processing complaints and making outbound calls to customers other departments and contractors to provide resolution for our customers for their packages International Certified Specialist 07 2010 to 08 2013 Company Name City State My primary responsibility was to field a high volume of inbound call traffic and assess customer needs Manage a variety of database and web based programs to provide timely response to the customer Track shipments rectify shipping errors product ordering delivery status pick ups product info and pricing Distribute calls when necessary to other resources to ensure customer needs are handled in a timely fashion Coordinate with other departments when outages occur and calls must be redirected Promoting DHL Express services and products to customers on every call International Certified Specialist 07 2010 to 08 2013 Company Name City State My primary responsibility was to field a high volume of inbound call traffic and assess customer needs Manage a variety of database and web based programs to provide timely response to the customer Track shipments rectify shipping errors product ordering delivery status pick ups product info and pricing Distribute calls when necessary to other resources to ensure customer needs are handled in a timely fashion Coordinate with other departments when outages occur and calls must be redirected Promoting DHL Express services and products to customers on every call International Certified Specialist 07 2010 to 08 2013 Company Name City State My primary responsibility was to field a high volume of inbound call traffic and assess customer needs Manage a variety of database and web based programs to provide timely response to the customer Track shipments rectify shipping errors product ordering delivery status pick ups product info and pricing Distribute calls when necessary to other resources to ensure customer needs are handled in a timely fashion Coordinate with other departments when outages occur and calls must be redirected Promoting DHL Express services and products to customers on every call Customer Service Representative 08 2008 to 07 2010 Company Name City State Alltel Wireless My primary responsibility was to resolve customer inquiries and concerns regarding our products and services such as bills coverage area promotions store locations and hours Increase customer satisfaction by offering alternative solutions and products Follow established guidelines to collect and analyze information to create resolution alternatives aimed at reducing risk and increasing revenue Contact customers manually or via the auto dialer to resolve non payment issues and research and negotiate payment arrangements Access and update customer accounts in computer billing system Review bills and explain fees and charges for service Determine when service suspension and or disconnect is appropriate and initiate accordingly Also sell products features and accessories Customer Service Representative 08 2008 to 07 2010 Company Name City State Alltel Wireless My primary responsibility was to resolve customer inquiries and concerns regarding our products and services such as bills coverage area promotions store locations and hours Increase customer satisfaction by offering alternative solutions and products Follow established guidelines to collect and analyze information to create resolution alternatives aimed at reducing risk and increasing revenue Contact customers manually or via the auto dialer to resolve non payment issues and research and negotiate payment arrangements Access and update customer accounts in computer billing system Review bills and explain fees and charges for service Determine when service suspension and or disconnect is appropriate and initiate accordingly Also sell products features and accessories Customer Service Representative 08 2008 to 07 2010 Company Name City State Alltel Wireless My primary responsibility was to resolve customer inquiries and concerns regarding our products and services such as bills coverage area promotions store locations and hours Increase customer satisfaction by offering alternative solutions and products Follow established guidelines to collect and analyze information to create resolution alternatives aimed at reducing risk and increasing revenue Contact customers manually or via the auto dialer to resolve non payment issues and research and negotiate payment arrangements Access and update customer accounts in computer billing system Review bills and explain fees and charges for service Determine when service suspension and or disconnect is appropriate and initiate accordingly Also sell products features and accessories Processing Associate 01 2008 to 04 2008 Company Name City State Randstad at Vanguard My primary responsibility was to process monetary transaction to include address changes opening new accounts adding beneficiaries adding legal documents through client s systems Review transactions for accuracy completeness and adherence to all internal and external regulations Ensures timely completion of all client requests Develops and maintains a thorough understanding of departmental systems and processing functions Processing Associate 01 2008 to 04 2008 Company Name City State Randstad at Vanguard My primary responsibility was to process monetary transaction to include address changes opening new accounts adding beneficiaries adding legal documents through client s systems Review transactions for accuracy completeness and adherence to all internal and external regulations Ensures timely completion of all client requests Develops and maintains a thorough understanding of departmental systems and processing functions Processing Associate 01 2008 to 04 2008 Company Name City State Randstad at Vanguard My primary responsibility was to process monetary transaction to include address changes opening new accounts adding beneficiaries adding legal documents through client s systems Review transactions for accuracy completeness and adherence to all internal and external regulations Ensures timely completion of all client requests Develops and maintains a thorough understanding of departmental systems and processing functions Accounts Payable Clerk 11 2004 to 01 2008 Company Name City State Tempe Schools Credit My primary responsibility was maintaining and auditing Union General Ledger accounts account reconciliations data entry posting and reconciling large volume batch summary transactions performing cash accounting journal entries also maintain records for Accounts Payable prioritize and pay invoices received at the rate of 70 90 invoices paid per week I have also handled past due auto mortgage credit card unsecured consumer loans repossessions and bankruptcy accounts and continue to coach employees on how to handle transactions to these sensitive accounts I am experienced with MS Office mainly MS Excel and Word Accounts Payable Clerk 11 2004 to 01 2008 Company Name City State Tempe Schools Credit My primary responsibility was maintaining and auditing Union General Ledger accounts account reconciliations data entry posting and reconciling large volume batch summary transactions performing cash accounting journal entries also maintain records for Accounts Payable prioritize and pay invoices received at the rate of 70 90 invoices paid per week I have also handled past due auto mortgage credit card unsecured consumer loans repossessions and bankruptcy accounts and continue to coach employees on how to handle transactions to these sensitive accounts I am experienced with MS Office mainly MS Excel and Word Accounts Payable Clerk 11 2004 to 01 2008 Company Name City State Tempe Schools Credit My primary responsibility was maintaining and auditing Union General Ledger accounts account reconciliations data entry posting and reconciling large volume batch summary transactions performing cash accounting journal entries also maintain records for Accounts Payable prioritize and pay invoices received at the rate of 70 90 invoices paid per week I have also handled past due auto mortgage credit card unsecured consumer loans repossessions and bankruptcy accounts and continue to coach employees on how to handle transactions to these sensitive accounts I am experienced with MS Office mainly MS Excel and Word Education GED apollo resume co 1996 Mesa Community College GED 1996 Mesa Community College City

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CUSTOMER ADVOCATE Professional Summary I was in R O T C for 4 years in high school I Was in our unarmed drill team I was second in command I would be in drill meets and in competitions Not only was this distraction for me but it was also a learning experience for me I gathered leader ship skills team work skills also responsibility skills When we needed to get something done I was taught to take the initiative to get things done I did lead a couple of our drill meets I did learn how to handle hard situations Work Experience Customer Advocate Dec 2014 to Nov 2015 Company Name City State responsibilities are making sure our customer leave with cash making sure all documents are updated on file of each customer One of my tasks are to have our campaign calls completed by Monday and have the report sent We go to each customer s account to see if they have and cash available loan wise we give them a brief call reminding them they have cash I need to have sent out the summary report by Monday By doing this we get more customer s in helping us meet our goals We Also make sure our environment is clean and nice for our customer s to feel welcomed Ensuring all documents are correct in system to meet compliance Verify and examine information and accuracy of loan application and closing documents Record applications for loan and credit loan information and disbursements of funds using computers Present loan and repayment schedules to customers Calculate review and correct errors on interest principal payment and closing costs using computers or calculators File and maintain loan records Receive checks and cash for deposit verify amounts and check accuracy of deposit slips Cash checks and pay out money after verifying that signatures are correct that written and numerical amounts agree and that accounts have sufficient funds Process and maintain records of customer loans Jul 2014 to Jan 2015 Company Name City State Greet customers and ascertain what each customer wants or needs Describe merchandise and explain use operation and care of merchandise to customers Recommend select and help locate or obtain merchandise based on customer needs and desires Answer questions regarding the store and its merchandise Maintain records related to sales Place special orders or call other stores to find desired items Prepare merchandise for purchase or rental Watch for and recognize security risks and thefts and know how to prevent or handle these situations Inventory stock and requisition new stock Clean shelves counters and tables Help customers try on or fit merchandise Open and close cash registers performing tasks such as counting money separating charge slips coupons and vouchers balancing cash drawers and making deposits Estimate quantity and cost of merchandise required such as paint or floor covering Bag or package purchases and wrap gifts Greet customers and ascertain what each customer wants or needs Jun 2014 to Dec 2014 Company Name City State Receive payment by cash check credit cards vouchers or automatic debits Issue receipts refunds credits or change due to customers Greet customers entering establishments Process merchandise returns and exchanges Describe merchandise and explain use operation and care of merchandise to customers Maintain clean and orderly checkout areas and complete other general cleaning duties such as mopping floors and emptying trash cans Recommend select and help locate or obtain merchandise based on customer needs and desires Assist with duties in other areas of the store such as monitoring fitting rooms or bagging and carrying out customers items Answer questions regarding the store and its merchandise Maintain knowledge of current sales and promotions policies regarding payment and exchanges and security practices Maintain records related to sales Inventory stock and requisition new stock Help customers try on or fit merchandise Apr 2012 to Aug 2014 Company Name City State Maintain sanitation health and safety standards in work areas Receive payment by cash check credit cards vouchers or automatic debits Clean food preparation areas cooking surfaces and utensils Issue receipts refunds credits or change due to customers Verify that prepared food meets requirements for quality and quantity Greet customers entering establishments Prepare specialty foods such as pizzas fish and chips sandwiches and tacos following specific methods that usually require short preparation time Answer customers questions and provide information on procedures or policies Measure ingredients required for specific food items being prepared Maintain clean and orderly checkout areas and complete other general cleaning duties such as mopping floors and emptying trash cans Take food and drink orders and receive payment from customers Stock shelves and mark prices on shelves and items Clean stock and restock workstations and display cases Wash cut and prepare foods designated for cooking Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change Serve orders to customers at windows counters or tables Pre cook items such as bacon to prepare them for later use Prepare dough following recipe Education and Training High School Diploma Jun 2014 ELDORADO HIGH SCHOOL City State diploma Skills calculators cash registers closing cooking credit funds Inventory Issue receipts mark money windows nice paint policies quality Maintain records safety sales tables team work wise written

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SENIOR MEMBER ADVOCATE Summary To obtain a position with a corporation that can benefit from my highly adapted organizational problem solving and communication skills with over fifteen years experience Seasoned customer service specialist with background in providing advice on diverse customer situations Accomplishments 1 in Member Satisfaction Survey s in Sears Corporate Holdings Inc out of 420 Senior Member Advocate over 25 years in the service industry with half of that in management Exceeded corporate target for customer satisfaction for nine months in a row Experience Senior Member Advocate Aug 2013 to Current Company Name City State Take service complaints store complaints and service requests help members in difficult situations Made reasonable procedure exceptions to accommodate unusual customer requests Built customer loyalty by placing follow up calls for customers who reported product issues Addressed customer service inquiries in a timely and accurate fashion Owner May 2007 to Current Company Name City State Cooking in your own private kitchen Party Planning Updated Menu available per request Performed kitchen maintenance for a private facility Developed and maintained exceptional customer service standards Optimized profits by controlling food beverage and labor costs on a daily basis Project Coordinator Jan 2013 to Aug 2013 Company Name City State Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews Addressed customer questions and concerns regarding products prices and availability Determined the cost and pricing of proposals and bids Procurement Specialist Jan 2012 to Aug 2012 Company Name City State Supervised material flow storage and global order fulfillment Maintained accurate stock records and schedules Oversaw special orders and after hours urgent shipping jobs Unloaded picked staged and loaded products for shipping Account Manager May 2011 to Dec 2011 Company Name City State Manage accounts for projects in the Semi conductor field Selected products for specific routes according to pick sheets Owned team productivity metrics Administrative Assistant Jan 2007 to Apr 2011 Company Name City State Government Affairs Manage account orders for the federal goverment accounts Microsoft Office Excel Phone Etiquette US Postal Service Sensitive Security Clearance Data Entry Dispatcher customer care Dispatcher Jan 2008 to Jun 2008 Company Name City State Verified that information in the computer system was up to date and accurate Compiled statistical information for special reports Created monthly reports for records closed terminated records and completed chart audits Developed and created a more effective filing system to accelerate paperwork processing Customer service Dispatch manager Jan 2003 to Sep 2007 Company Name City State Dispatch Facility in San Marcos set up routes for the tech s and helped member s with appts Helped member s with difficult situations with the techs and their accounts started out as a customer service sales rep Selected the most efficient routes in compliance with delivery instructions and fuel policy Established long term customer relationships through prompt and courteous service Resolved customer complaints and adjusted orders Seasonal Dept Manager Jun 1999 to Dec 2002 Company Name City State Seasonal Department manager for all of the seasons Helped with the inventory scheduling and management with the other agents on the floor and helped the customers with their issues for sales profits Education Bachelor s Degree Business and Managerial Economics Human Services May 2012 University of Phoenix City State Business and Managerial Economics Human Services Associate Degree Human Services Business and Managerial Economics May 2002 IVY Tech State College City State Human Services Business and Managerial Economics Bachelor s Degree January 2002 The Culinary Institute of America Master s Degree January 2002 The Culinary Institute of America January 1995 Paul Harding High School Languages English Fluent Highlights 70 Wpm Public Speaking Ability to organize and establish filing systems Data Entry Administrative Assistant Communication Skills DOMS applications AS 400 Microsoft applications outlook Lync Connentions People Soft Phone Etiquette Customer Relationship Management Client relations specialist Conflict resolution techniques Meticulous attention to detail Focused on customer satisfaction Skilled multi tasker oracle ciboodle microsoft linux software proficiency Deadline oriented Skills account management Administrative Assistant Analyst Microsoft applications AS 400 A s 400 Communication Skills Computer applications Cooking Customer Relationship Management customer service customer care Data Entry DOS English filing Government inventory LANGUAGES Materials Microsoft Excel Excel Microsoft Office Microsoft Outlook outlook People Soft presentation skills Procurement Public Speaking sales San scheduling Security Clearance phone skills Phone Etiquette

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VICTIM ADVOCATE Summary Highly motivating detail oriented and adaptable social services professional skilled in intakes and assessments crisis management and comprehensive case management Possessing a strong background in the criminal justice field excellent organizational and analytical skills extensive experience managing heavy case loads working closely with social services and criminal justice agencies and program management Well rounded professional experienced in applying principles of psychology to personnel handling administration management and marketing problems Extensive knowledge of human and industry behavior and performance mental processes and assessment methods Energetic Job Title successful in program development implementation and management as well as community outreach for mission oriented organizations Highlights Problem solving expertise Time management MS Office proficiency Case planning Aware of legal and ethical standards Able to work independently and as a member of a team Comfortable with diverse populations Excellent relationship building skills Excellent writing and critical thinking skills Experience performing assessments Interpersonal oral and written communication skills Trauma informed therapy Attentive listener Empathetic Detail oriented Strategic planner Self starter Meticulous attention to detail Results oriented Self directed Data collection and analysis Exceptional organizational skills Accomplishments Data Organization Improved office organization by compiling quarterly budget reports financial spreadsheets organizational charts and company data reports using advanced Microsoft Excel functions Multitasking Demonstrated proficiencies in telephone e mail fax and front desk reception within high volume environment Customer Service Handled customers effectively by identifying needs quickly gaining trust approaching complex situations and resolving problems to maximize efficiency Increased office organization by developing more efficient filing system and customer database protocols Created and implemented daily parenting workshops for teen mothers involved in the criminal justice system Managed a caseload of more than Number clients at any given time Experience Victim Advocate 03 2014 to Current Company Name City State Created organized and maintained files daily case notes and electronic databases Organized office schedules and maintained relationships with necessary agency contacts Completed statistical analysis by developing updating and maintaining statistical and related records and reports Attended meetings and trainings necessary for professional development and as required by the agency or its funding sources Maintained a problem solving solution oriented attitude in all aspects of work Determined whether clients should be counseled or referred to other specialists Asked questions that helped clients identify their feelings and behaviors Assessed patients for risk of suicide attempts Provided assessments counseling and case management services to youth and families Conferred with clients to discuss their options and goals Conducted regular assessments and adhered to documentation processes and procedures Counseled individuals groups families or communities regarding issues including mental health poverty unemployment substance abuse physical abuse rehabilitation social adjustment child care or medical care Referred clients to other support services as needed such as medical housing social services employment services and legal Provided the client with tools to better manage emotions and address any anger management issues if present Supported residential clients in completing tasks such as toileting brushing teeth and general hygiene Built positive rapport with law enforcement officers court officials and community service agencies Collected information about clients using techniques such as testing interviewing discussion and observation Analyzed information from police reports and client intakes to assess clients abilities needs and eligibility for services Effectively managed work in a limited work environment serving a large multi cultural community working collaboratively with judicial officers attorneys court case managers and other probation officers Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies Created and maintained computer and paper based filing and organization systems for records reports and documents Developed and created a more effective filing system to accelerate paperwork processing Successfully established effective systems for record retention by creating database for daily correspondence tracking Updated departmental standard operating procedures and database to accurately reflect the current practices Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists Maintained detailed administrative and procedural processes to improve accuracy and efficiency Created databases and spreadsheets to improve inventory management and reporting accuracy Successfully established effective systems for record retention by creating database for daily correspondence tracking Residential Advocate 06 2012 to 05 2013 Company Name City State Accompanied victims to local area hospitals police departments prosecutor s office and courts to provide crisis intervention and advocacy services Oversaw a 24 hour hotline for victims of domestic violence and sexual assault Guided victims by providing case related medical and legal information Counseled victims families and significant others Designed and distributed training flyers to recruit volunteers for the agency s sexual and domestic violence advocacy programs Assisted supervisor by managing volunteers setting up trainings and monthly meetings Managed victim case files following state and agency guidelines Assisted with office procedures pertinent to the operations of the program Generated monthly and quarterly reports for the agency to be used for grant writing and training purposes Accompanied victims to local area hospitals police departments prosecutor s office and courts to provide crisis intervention and advocacy services Oversaw a 24 hour hotline for victims of domestic violence and sexual assault Referred clients to resources in the community that met their needs over a crisis hotline and in a residential program Conducted follow up calls and scheduled appointments for clients Surveyed surveillance cameras to ensure the safety of the clients residing in the domestic violence shelter Facilitated workshops that educated residents about parenting financial literacy self sufficiency legal rights and processes and adjusting to communal living Deli Clerk 05 2010 to 05 2012 Company Name City State Frequently switched between positions as Deli Clerk and Cold Food prep to support changing needs of large retailer Ensured minimal product shrink and coordinated secondary usage of product Prepared a variety of foods according to customers orders or supervisors instructions Received and processed cash and credit payments for in store purchases Opened and closed the store including counting cash opening and closing cash registers and creating staff assignments Demonstrated that customers come first by serving them with a sense of urgency Worked as a team member to provide the highest level of service to customers Cleaned and maintained the beverage area display cases equipment and order transaction area Up sold additional menu items beverages and desserts to increase restaurant profits Prepared food items such as sandwiches salads soups and beverages Completed closing duties including restocking items and closing out the cash drawer Effectively communicated with kitchen staff regarding customer allergies dietary needs and other special requests Maintained neat and attractive bakery food cases Took necessary steps to meet customer needs and effectively resolve food or service issues Recorded customer orders and repeated them back in a clear understandable manner Frequently switched between positions as Fountain Server and Dishwasher to support changing needs of large industrial kitchen Consistently adhered to quality expectations and standards Checked in deliveries and signed off on products received Correctly received orders processed payments and responded appropriately to guest concerns Served orders to customers at windows counters and tables Quickly and efficiently processed payments and made accurate change Mastered Point of Sale POS computer system for automated order taking Maintained friendly and professional customer interactions Stocked and rotated products stocked supplies and paper goods in a timely basis Communicated with customers regarding orders comments and complaints Complied with scheduled kitchen sanitation and ensured all standards and practices were met Ensured first in first out system with all ingredients labeled and stored properly VOLUNTEER KENNELL ATTENDANT 03 2008 to 08 2008 Company Name City State Adhered to high standards of safety cleanliness and professionalism Monitored animals recovering from surgery and notified veterinarians of any changes Promoted skin and coat health through regular grooming Advised animal owners regarding sanitary measures feeding general care medical conditions and treatment options Talked to animals to soothe them and familiarize them with the human voice Walked Number dogs each day responding to each dog s individual needs while keeping an eye on the whole group Fed and watered Number animals each day Observed general shelter population for illness and injury Cared for animals with special medical needs including diabetes Prioritized animal safety and comfort at all times Talked to animals to soothe them and familiarize them with the human voice Fed animals twice daily and made sure they had access to fresh water at all times Support Analyst 03 2015 to Current Company Name City State Provided accurate and appropriate information in response to customer inquiries Addressed customer service inquiries in a timely and accurate fashion Maintained up to date records at all times Worked with upper management to ensure appropriate changes were made to improve customer satisfaction Maintained up to date and comprehensive electronic and paper filing systems Entered client records in a centralized database for progress tracking Identified customer needs through market research and analysis Worked with management to identify trends and developments that might influence PR decisions and strategies Developed new analytics tool to allow senior management to understand the impact of each project Education Masters of Science Criminal Justice 2013 Saint Josephs University City State US Masters of Science Criminal Justice 2012 2013 Saint Josephs University Philadelphia PA 3 85GPA Bachelor of Arts Law and Justice 2012 Rowan University City State US Bachelor of Arts Law and Justice 2010 2012 Rowan University Glassboro NJ 3 3GPA Technology and Homeland Security Forensic 2010 Cumberland County College City State US Concentration Forensic Technology and Homeland Security 2008 2010 Cumberland County College Vineland NJ 3 8 GPA Deans List Summa Cum Laude Affiliations Volunteer Facilitator Presentations Observed courtroom proceedings such as bail motions arraignments status conferences trials sentencing hearings and juvenile and family court proceedings Skills Clerk Heavy Machinery Forensic Security Community Outreach Compensation Filing Multi line Multi line Phone Multi line Phone System Phone System Operations Training Clients Cases Dynamics Engines Learning Center Learning Centers Microsoft Dynamics

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CUSTOMER SUCCESS ADVOCATE Professional Profile Operate a register efficiently and effectively Keep receiving area organized maintain cleanliness of area Assist all customers with any requests and be able to help customers with any questions about electronics Ability to work with customers and employees from a variety of culturally diverse backgrounds Ability to analyze problems situations and make well reasoned decisions Communicate with customers clearly and efficiently in person and via telephone Qualifications XP Vista Win7 Win8 Win10 Strong Knowledge of Linux Operating system and multiple distributions including Ubuntu Linux Mint CentOS and Redhat Proficient in the use of Macintosh Operating Systems Proficient in navigating and editing registry files Extensive knowledge using and supporting Microsoft Office Suite 2003 2007 2010 2011 and 2013 includes Word Excel Powerpoint Access Lync Livemeeting FrontPage OneNote Publisher Project and more Extensive knowledge of instant messaging clients such as Microsoft Lync Skype for Business Yahoo Facebook Messaging Google Hangouts etc Proficient use of video chat software such as Google Hangouts Skype ooVoo etc Extensive knowledge using and supporting e mail clients such as Outlook Gmail Mac mail etc Extensive use of Google Apps Extensive use of virus protection and virus removal software Extensive knowledge in PC components and peripherals Extensive knowledge in building upgrading and troubleshooting PC s Proficient in mounting and configuring televisions audio equipment and security systems Introductory knowledge in multiple coding programming languages such as Python PHP Javascript and HTML Extensive knowledge in recovering failing operating systems and data within corrupted machines Strong knowledge in RAID storage configurations Proficient in using mobile devices for email Lync and other tasks required Experience Customer Success Advocate November 2015 to Current Company Name Ability to support multiple customers via live chat simultaneously Monitor chat and ticket queue Escalation of tickets chats to tier II support team when needed Technology Support Specialist June 2013 to November 2013 Company Name City State Oversee classroom operations assist with classroom projectors and computers Install maintain and upgrade computer hardware peripherals and software in the Central Southern NAU Extended Campuses region Assist users via Lync telephone email and in person to troubleshoot and find solutions to problems with computer hardware software equipment and other computer issues Install upgrade maintain and configure anti virus applications for Faculty staff and students to maintain full virus protection Be a constant support for classrooms Faculty with computer projector and network problems Also be a continuous resource for all general technical questions Modify existing television or computer equipment to adapt to special needs Work directly with Faculty students and staff to support distance education Provide strong input on requirements for classroom and computer lab equipment Assist with maintaining and creating new documentation for processes used across the state for computer labs classrooms and user machines Determine required hardware upgrades and make recommendations based on the user s needs Coordinate with NAU ITS department for academic computing network infrastructure support Faculty and other support units for client applications and distance education Identify and assist in investigating issues and circumstances and provide recommendations and alternatives to difficult situations question problems involving staff Maintain and create documentation for processes used at statewide campuses for computer labs and users Proficient in using the program Ghost to install images on lab and user machines Monitor NAU s Task Management Environment and work with team to solve and close tickets as they are made Assisted in the North Valley building move Mounted installed 25 projectors set up offices for Faculty and Staff Also connected all the lab workstations and classrooms Proficient in the use of Active Directory Diamond and PostGhost Database Ability to work with people of culturally diverse backgrounds Ability to effectively prioritize use good judgment and to make effective use of time Demonstrated initiative and productivity while working independently Familiarity with TCP IP networking routing network services Install Technician January 2012 to June 2012 State Installation of television audio and security equipment Working with audio video and network wiring cabling Responsibly for mounting televisions speakers sound bars as well as TV audio receivers Required to set up wired wireless networking equipment and properly run cables throughout office home Hardline merchandiser Electronics Associate June 2013 to November 2013 Company Name City State Education High School Diploma 2014 Sandra Day O Connor High School City State Bachelor of Science Computer Information Technology 2017 Northern Arizona University City State Computer Information Technology Skills academic Active Directory anti virus audio cables cabling hardware upgrades computer hardware client clients Database documentation editing e mail email FrontPage Ghost HTML PHP Javascript Linux Mac Macintosh Messaging Access Excel mail Microsoft Office Suite office Windows Operating Systems Outlook Powerpoint Publisher Win Win7 Win8 Word network wiring network networking Operating Systems Operating system PC s PC components peripherals processes coding programming Python RAID Redhat routing sound TCP IP networking telephone TV television troubleshoot troubleshooting upgrading upgrade video Vista

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CUSTOMER ADVOCATE Career Overview Objective To secure an Administrative Specialist Office Manager position and use my expertise and proven skills in order to positively contribute to the efficient operation as well as the reputation of the business Ability Summary Outstanding customer service skills proven success in client needs assessment providing reassurance and customized solutions and ensuring highest level of customer satisfaction attainable Technologically savvy proficient in Microsoft Office Suite Outlook Money Excel Wordperfect 12 Quatro Pro Peachtree Accounting Timeslips 2007 Dictation ITI Banking Software expert knowledge in Cellular Technology and troubleshooting skills for smartphones basic cell phones and wireless network connection Proven success in call center environment seasoned in operating call center equipment and technology excellent interpersonal communication skills in oral and written formats Highly skilled as a secretary adept at accounts receivable and payable duties routine correspondence and handling confidential client information Demonstrated loyalty and dedication to company s missions Formally educated in illustration photography and basic graphic design Skill Highlights Microsoft Office Suite Peachtree Accounting Spreadsheet development Schedule management Telephone Skills Scheduling Travel booking Minute Taking Customer Service Critical Thinking Creative Problem Solving Cellular Expert Troubleshooting Smartphones Troubleshooting Network Connections Troubleshooting Internet and Wi Fi Connections Core Accomplishments Calendaring Planned all meetings and travel for CEO Process Improvement Oversaw implementation of new phone system which resulted in more cost effective service Research Investigated and analyzed client complaints to identify and resolve issues Multitasking Demonstrated proficiencies in telephone e mail fax and front desk reception within high volume environment Customer Service Handled customers effectively by identifying needs quickly gaining trust approaching complex situations and resolving problems to maximize efficiency Payroll Assistance Assisted with payroll preparation and entered data into cumulative payroll document Professional Experience Customer Advocate September 2007 to March 2015 Company Name City State Answered a high volume of incoming calls in a national call center from current and prospective customers as well as sales associates Actively listened to each client to ensure complete understanding of their concerns and provided innovative and individualized solutions Conducted complex problem solving and made sure each client obtained resolution reassurance and positive customer service experience at the end of their phone calls Accessed client account database to retrieve information and update changes all the while maintaining personable and professional phone conversations with customers Flexibly adjusted communication styles to each caller particularly in terms of their level of familiarity with cellular technology and service structures to ensure that they understood instructions policies and procedures Administered device related troubleshooting Kept records of customer interactions or transactions recording details of inquiries complaints or comments as well as actions taken Maintained up to date knowledge of constantly changing services and products in order to provide customers with the accurate information and best solutions Legal Secretary January 2006 to May 2007 Company Name City State Prepared court documents deeds real estate transfer statements purchase agreements contracts power of attorney wills and routine correspondence Performed accounting duties including accounts receivable accounts payable entry of time slips monthly billing payroll payroll taxes and balancing of trust accounts and estates Greeted clients and offered them seats as they waited updating them of their appointment status Scheduled appointments for clients administering reminders for both clients and lawyers Ensured the office was well stocked with supplies and organized for the maximum efficiency Administrative Assistant Customer Service Rep August 2005 to January 2006 Company Name City State I worked directly with the President of Doane College and the Chief Financial Officer to schedule and plan meetings and events put together materials for the fall board meeting took minutes handled board member inquiries booked travel arrangements and created itinerary for work trips Retail Banking Representative II June 2002 to August 2003 Company Name City State I provided excellent customer service assisting customers with account inquiries via phone and in person Opened accounts solved problems and cross sold financial products Scanned checks daily balancing of my drawer the ATM vault and total branch balancing Education Bachelor of Arts Majors Fine Art and Biology 1985 Doane College City State Presidents Scholarship Doane College 4 years Outstanding Achievement Scholarship Doane College 4 years Pallet Scholar Award Doane College 4 years American Legion Award Loup City NE 1981 Special Recognition Award for Outstanding Yearbook Editor 1985 Mary L Chapin Senior Art Award Doane College 1985 Yearbook Editor and Co Head Photographer 1984 and 1985 President and member Delta Chi Upsilon Sorority President and member Doane Art League Art Editor XANADU literary magazine Alpha Lambda Delta and Cardinal Key Honor Societies GPA 3 44 Skills Office and accounting accounts payable accounts receivable payroll billing taxes Customer service excellence and executive administrative assistance personal banker national call center representative for major wireless company secretary for President of a college secretary for a lawyers office Problem solving and critical thinking billing service sales wireless network troubleshooting wireless device troubleshooting

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ADVOCATE Professional Summary Conscientious attorney with experience in government relations educational law and advocacy for families with special needs children two years practice in health law and public policy for military families two years federal government experience in human rights and foreign affairs with the U S Department of State Core Qualifications KEY QUALIFICATIONS Member of Maryland Bar Statutory Public Policy Foreign Affairs Human Rights Law Diplomacy Government Relations Special Education Law Health Law Statutory Procedure Multi task management Experience Advocate 01 2011 to 01 2013 Company Name City State Represented the needs of military families with policy makers and national organizations regarding legislation and programs for military special needs dependent children Assisted families with navigating military health care insurance Strategized with parents concerning individual education plans 504 documents and educational behavioral plans Led the first Military Family Leadership Institute training on Fort Meade and t aught parent seminars on effective communication and advocacy Trained professionals statewide concerning military culture and customs Represented the Maryland Coalition on the Maryland Military Child State Education Committee Board the DC area Inter service Family Action Board The Kimbrough Military Treatment Patient Family Action Council and the National Military Officer Association of America Spouse Advisory Panel United States Foreign Service Officer 01 2003 to 01 2005 Company Name City State Student Department of State Foreign Service Institute Studied German language and culture Studied Europe and German American Relations and American EU relations Presented in depth study of German Contemporary Issues Learned European history and culture to include Western Europe Eastern Europe and the Balkans F oreign Affairs Officer Department of State International Religious Freedom Office In charge of monitoring religious freedom in Africa Edited and added to the Annual Congressional Religious Freedom Report concerning religious intolerance in Western and Sub Saharan Africa Met with International Non Governmental Organizations regarding religious freedom and atrocities against religious minorities Coordinated with U S embassies to investigate religious persecution in Africa worked in partnership with other State Department bureaus and country desk officers to ensure religious freedom for Africans Staff Assistant Department of State Political Military Bureau Worked directly with the Secretary of State s Executive Staff regarding documents from the Political Military Bureau Reported directly for the Office of the Assistant Secretary Provided technical guidance and deadlines to a bureau of ten office directors and 300 people Set bureau priorities and was project manager for projects tasked to the bureau for and from the Secretary of State Deputy Secretary National Security Council and Undersecretary Ensured timeliness and accuracy of classified documents and sensitive communications made certain documents were properly classified Managed bureau contributions to overseas briefing books for the Vice President Secretary of State and Deputy Secretary of State Liaison with Legislative Affairs Bureau for the bureau s responses to Congressional inquiries Worked directly with the Secretary of State s Executive Staff regarding documents from the Political Military Bureau Supervised nine interns trained incoming staff assistants and managed scheduling of intern hours Volunteer Public Advocate Attorney Exceptional Family Member Services 01 1997 to 01 2002 Company Name City State Provided legal representation to families with special needs children regarding education services Negotiated Individual Education Plans and 504 documents Interpreted and applied federal statutory requirements and administrative regulations for clients before school administrative hearings Drafted appropriate goals for education plans Education Juris Doctor Georgia State University City State US Georgia State University GSU College of Law Jurist Doctor Atlanta GA International law and arbitration Johannes Kepler University School of Law City Austria Johannes Kepler University School of Law International Arbitration completed with honors Bachelor of Arts Government and Communications Evangel University City State US Professional Affiliations Maryland Bar Accomplishments Austria with honors Springfield MO Summa cum Laude Evangel University Alumni Social Science Regent Award Recipient Skills Training Liaison Federal Government Public Policy

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BILINGUAL CLIENT ADVOCATE Professional Summary Organized hardworking and reliable social worker dedicated to providing effective and empathetic help Adept at documenting case files and assessing clients Talented at setting clients at ease and handling the stressful demands of working with cases of victims of abuse Accustomed to working in fast paced environments Proficient at communicating with clients and professionals including attorneys Judges police officers and others Skilled at finding and implementing the best possible solution Qualifications Ability to work effectively on my own initiative as well as within a team Respectable verbal and writing skills for report and assessment writing Experienced using Microsoft Office Word Excel Outlook Proficient at managing complex case loads More than five years of providing exceptional customer service Ability to comply with company policies and procedures Skilled at individualizing case plans and empathize with clients Cultural competent professional Experience 02 2016 to 04 2016 Bilingual Client Advocate Company Name City State Answer Crisis Hotline assess caller s needs determine eligibility for shelter admission or makes appropriate referral Provide or arrange emergency transportation for incoming clients Complete intake procedures for each client arrange for immediate needs of family Manage shelter operations to include enforcing shelter rules policies and procedures ensuring a calm supportive atmosphere maintaining the security of the shelter distributing incoming client mail supporting client participation in group meetings Conduct daily House Meeting Chore Assignment Orientation groups for new residents and educational support when they occur during shift Documents appropriate information in client files and communication log in a timely manner Completes all appropriate forms maintained in resident files 05 2014 to 10 2015 Conservatorship CVS Specialist Company Name City State Responsibilities Determining each child s needs and arranging for additional testing evaluations records or further assessments they need Assess families and create individualize service plans Participating in court hearings This includes preparing a family before the hearings preparing court reports and testifying in court about the child s needs the family s progress and the department s efforts to achieve permanency for the child Documenting casework activity Monitoring parents children and other important individuals involved in the case Follow up with professionals to monitor the families progress Referred parents to services such as random drug testing and anger management counseling and others Maintaining good working relationships between Child Protective Services staff and law enforcement officials judicial officials legal resources medical professionals and other community resources Visiting children and parents at least monthly for one hour to see if needs were been met Schedule weekly visits between parents and children and provide transportation Complete numerous of different types of forms Investigate through out the case Attend and actively participate in unit meetings trainings Family Group Conferences staff meetings Permanency conferences and other emergency meetings Request law enforcement medical educational reports run criminal and CPS history and report abuse Utilize the State equipment such as assign laptop printers fax machines and more Conduct home studies Accomplishments Basic Skills Development for CPS Conservatorship certificate Best Title IV E intern of 2014 Successfully managed approximately 40 cases of child abuse Impressed direct supervisor program director co workers and other professionals with my work ethic Complemented multiple of times on my investigation empathy and ability to form and sustain positive relationships with challenging clients Trusted with important projects such as transporting teenagers and toddlers to other states and solve issues that required a more tenured worker 01 2013 to 12 2013 Sales Assosiate Company Name City State Salesperson Customer Service Manage fitting rooms Work any departmentWork as a team member Train and guide new workers as requested by manager Fast paced environment Cashier Leadership opportunities 12 2009 to 08 2012 Company Name City State Salesperson Customer service Clean and organize store Manager assistant Open and close store Cash register and responsible for cash Train and guide new workers Make orders answer telephone Education 2014 Bachelor Social Work Texas Woman s University City State United States President of Child Abuse Prevention Society 2013 2014 Member of Phi Alpha national social work honorary society Selected for the honorable Dean and Chancellors List Graduated with Honors Magna Cum Laude 3 700 3 899 Received paid internship with Child Protective Services 2014 Languages Bilingual Spanish English

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MEMBER ADVOCATE Education and Training 2009 University of the Incarnate Word City State Bachelor of Business Administration 2011 University of the Incarnate Word City State Master of Business Administration Professional Experience 01 2012 Current Company Name City State Member Advocate Represent DentaQuest at community events and meetings to provide information to low income populations about the dental benefits available to Medicaid and CHIP eligible members Establish develop and maintain partnerships with community organizations to identify and coordinate outreach opportunities that will facilitate growth in enrollment Conduct presentations to promote preventative dental care through good oral hygiene practices and compliance with Texas Health Steps checkups Provide case management to members in need of care coordination and assist members with claims issues and appeals 01 2012 Company Name City State Provider Relations Specialist Served as a liaison between the Medicaid and CHIP Managed Care contractor and health care providers Responsible for establishing and maintaining working relationships with the existing provider network Researched and resolved provider inquiries to include credentialing claims issues complaints and grievances Educated providers on new protocols policies and procedures to facilitate process improvements Ensured provider database and documentation was up to date accurate and complete Assisted with the development and implementation of provider training programs 01 2011 Company Name City State Business Development Admissions Coordinator Responsible for the development of admission statistics in a long term acute care hospital setting by developing referral sources and converting referrals into admissions Responded to inquiries from hospital discharge planners families and other referral sources Conducted facility tours and informed families of potential patients of admission criteria insurance coverage and other costs associated with patient care Verified insurance benefits obtained prior authorizations and ensured that all potential barriers to claims payment were addressed and resolved prior to admission Coordinated the admissions process from start to end and alerted department heads of projected admissions bed changes discharges and protocols for compliance with the patient s managed care insurance requirements 01 2004 01 2009 Company Name City State Beneficiary Services Representative Acted as a liaison between TRICARE beneficiaries and health care providers Provided customer service support to beneficiaries that visited the local TRICARE Service Center by responding to benefit inquiries resolving claims issues and assisting with appeals complaints and grievances Advised beneficiaries of health and dental plan options and processed enrollments disenrollments primary care provider assignments and other plan changes Provided customer support to the local military treatment facility administrative and clinical staff and assisted case management team with referrals and prior authorizations Traveled within the state of Texas to conduct benefit and enrollment presentations to different military groups such as active duty service members transitioning to retirement new active duty service members and base transfers and National Guard and Reserve members called to full time active duty services Provided health care providers with assistance on claims issues appeals complaints and grievances 01 2002 01 2004 Company Name City State Office Coordinator Served as administrative and clinical support in various office settings throughout hospital organization to include outpatient physical occupational and speech therapy inpatient skilled nursing and outpatient wound care services Acquired insurance authorizations for patient services Prepared all required claims documentation including referrals treatment plans and other required correspondence to reduce incidence of denials Assisted other areas of hospital by investigating and resolving claims discrepancies in order to collect on unpaid patient accounts Played key role in the opening of hospital s new wound care center by assisting director in all areas of development including creating policies and procedures creating forms for clinical and billing staff and obtaining insurance credentialing for providers 01 1999 01 2001 Company Name City State Business Office Manager Managed business office for skilled nursing rehabilitation and long term care facility Billed Medicaid Medicare and private insurance companies for services rendered to patients Managed facility s accounts receivables and accounts payables Prepared administrative reports for directors Chief Financial Officer and Chief Executive Officer Responsible for interviewing hiring training and termination of office personnel Skills accounts payables accounts receivables administrative benefits billing oral customer service customer support database documentation Financial forms hiring insurance director meetings office network nursing personnel policies presentations protocols speech statistics training programs

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PATIENT ADVOCATE Professional Profile Detail oriented efficient and organized with extensive background in community based organizations seeks to bring strong work ethic and engaging interpersonal communication to a vibrant company Over seven years of experience as an office manager tax preparation worker and over three years of experience assisting patients register for government programs Qualifications Independent worker Exceptionally organized Record keeping EMail Software Outlook Thunderbird etc Internet Browser Internet Explorer Firefox etc Peripheral Devices Scanners Printers etc Personal Computers Spreadsheet Software Calc Excel etc Utility Software Virus File Compression etc Word Processing Software Word WordPerfect etc Tax preparation Experience Patient Advocate September 2009 to December 2014 Company Name City State Answer applicants questions about benefits and claim procedures Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits Interpret and explain information such as eligibility requirements application details payment methods and applicants legal rights Initiate procedures to grant modify deny or terminate assistance or refer applicants to other agencies for assistance Compile record and evaluate personal and financial data in order to verify completeness and accuracy and to determine eligibility status Interview and investigate applicants for public assistance to gather information pertinent to their applications Check with employers or other references to verify answers and obtain further information Keep records of assigned cases and prepare required reports Schedule benefits claimants for adjudication interviews to address questions of eligibility Prepare applications and forms for applicants for such purposes as school enrollment employment and medical services Tax Preparer Office Manager December 2005 to September 2009 Company Name City State Would supervise employees engaged in tax preparation services Compute taxes owed or overpaid using adding machines or personal computers and complete entries on forms following tax form instructions and tax tables Prepare or assist in preparing simple to complex tax returns for individuals or small businesses Use all appropriate adjustments deductions and credits to keep clients taxes to a minimum Interview clients to obtain additional information on taxable income and deductible expenses and allowances Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns Furnish taxpayers with sufficient information and advice to ensure correct tax form completion Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns Calculate form preparation fees according to return complexity and processing time required Check data input or verify totals on forms prepared by others to detect errors in arithmetic data entry or procedures Tax Preparer Office Manager January 2002 to December 2004 Company Name City State Would supervise employees engaged in tax preparation services Compute taxes owed or overpaid using adding machines or personal computers and complete entries on forms following tax form instructions and tax tables Prepare or assist in preparing simple to complex tax returns for individuals or small businesses Use all appropriate adjustments deductions and credits to keep clients taxes to a minimum Interview clients to obtain additional information on taxable income and deductible expenses and allowances Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns Furnish taxpayers with sufficient information and advice to ensure correct tax form completion Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns Calculate form preparation fees according to return complexity and processing time required Check data input or verify totals on forms prepared by others to detect errors in arithmetic data entry or procedures Certifications Associate of Science Dental Technician 2000 Instituto Tecnico Dental 90 City State Colombia Certificate CPR IV Medication Administration 2000 Cruz Roja Colombiana City State Colombia High School Diploma 1996 Colegio Liceo Colombia City State Colombia Languages English Good Read Write Speak Spanish Excellent Read Write Speak Skills Fast data entry Spreadsheet tables preparation Processing financial forms Customer Service Making fast strategic decisions in accordance to company rules Additional Information Driver s License Class C Standard Driver s License

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PATIENT ADVOCATE Career Overview Skilled medical assistant with the sound knowledge of technical support medical duties and clerical skills Excellent communication skills along with very solid customer service knowledge Core Strengths Active listening skills Energetic work attitude Strong organizational skills Healthcare billing proficiency Clinical training Medical Assisting specialist Computerized charting specialist CPR BLS certified Medical coding capability Talent in obtaining charting vital signs Patient positioning understanding Qualified in specimen collection processing Microsoft Office Spreadsheet development Insurance processing Patient charting Health insurance processing Insurance eligibility verification Medical billing High customer service standards Conflict resolution proficiency Proficient with Microsoft Office Suite Microsoft Word Excel PowerPoint Detail oriented Planning coordinating Excellent quantitative skills Accomplishments Honor Roll recipient OSHA Compliance Properly disposed of daily biohazard waste in compliance with federal and local regulations Customer Interface Greeted customers upon entrance and handled all cash and credit transactions Assisted customers over the phone regarding store operations product promotions and orders Clinical Skills Monitored patient s respiration activity blood pressure and blood glucose levels in response to medical administration Work Experience Patient Advocate 09 2014 Company Name City State Screen patients to Determine Eligibility Screen patients in Emergency room throughout the hospital and as walk ins Help patients apply for Medicaid Coverage Send application and supported documents to Medicaid office Follow up with patients and Medicaid office Verify Insurance using Health XNet Certify accounts in Medicaid portal so client could bill Insurance Code account accurately to continue following up Tech 05 2014 to 08 2014 Company Name City State Verified that information in the computer system was up to date and accurate Developed patient care plans including assessments evaluations and nursing diagnoses Helped physicians examine and treat patients by assisting with instruments injections and suture removal Ensured HIPAA compliance Maintained patient privacy and confidential patient information Tested patients blood glucose levels Obtained vitals for a floor of 10 patients per shift Support Center Rep 03 2012 to 12 2013 Company Name City State Responsible for Answering Phones Scheduling Patients Sending Tech Calls to Triage Nurse Auditing Charts Verified that information in the computer system was up to date and accurate Collected customer feedback and made process changes to exceed customer satisfaction goals Provided accurate and appropriate information in response to customer inquiries Addressed customer service inquiries in a timely and accurate fashion Externship Site 02 2012 to 03 2012 Company Name City State PSR I Responsible For Registering Patients Answered phones Scheduled appointments greeted patients Responsible for keeping care of the treatment rooms records of the office and patients instruments etc Responsible for the measuring patient vitals such as temperature pulse rate weight height blood pressure etc and record their information in record Maintained the data of the patients and office on the computer and keep the records billing transactions books etc Responsible for the sterilizing and cleaning instruments and preparation of the treatment rooms for patients Answered phones schedule appointments greeted patients sorted mail and type the doctor s letters and memos when needed Credit Education Specialist Customer Service Rep 01 2009 to 01 2010 Company Name City State Responsible for customer service in the Credit Education division duties included answering customer inquiries problem solving and providing detailed information on consumer credit Informed incoming callers about services for consumer credit Established great communication skills with customers Cashier Shift Manager 01 2007 to 01 2009 Company Name City State Managed Cashiers to ensure order accuracy Took customer s orders correctly and made sure they received their orders promptly Managed team to ensure orders were made correctly and in a timely fashion Responsible for cash drawer balance at the end of each cashiers shift Educational Background Certificate Medical Assistant 2011 PIMA Medical Institute City State US PIMA Medical Institute Medical Assistant Certificate Albuquerque NM 2010 2011 GPA 3 8 Honor Roll recipient G E D 2008 Central New Mexico Community College City State US Central New Mexico Community College G E D Albuquerque NM 2008 Certifications EKG CPR Certified CPR Medical Assistant Certificate Medical Assistant Skills Answering Credit Customer Inquiries Customer Service Problem Solving Receptionist Retail Sales Cash Cashier Answering Phones Auditing Scheduling Medical Assistant Medical Assistant Certificate Access Clerical Coding Cpr Cpr Certified Cpt Data Entry Ekg Excel Filing Icd Icd 9 Medical Coding Outlook Phlebotomist Phlebotomy Sterile Sterilization Word Billing Schedule Appointments

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FAMILY ADVOCATE Professional Summary A motivated professional with practical analytical and operational skills with resourceful problem solving Communicative and personable will learn and adapt quickly Hands on follow directions and serve internal and external customers with poise and professionalism Skills Strong interpersonal skills MS Word MS Excel MS Powerpoint Outlook Benefit servicing systems ICUE Facet ISET Customer service management expertise Citrix medical benefit and claim systems KL library LINX Case Management Medical Terminology Records VLookup Pivot Tables etc Team leadership Team liaison Self motivated Extremely organized Client assessment and analysis Risk management processes and analysis Staff development Negotiation competency Active Listening skills Seasoned in conflict resolution Courteous demeanor Employee relations specialist High customer service standards Troubleshooting skills Telecommunication knowledge Work History Company Name Family Advocate City State May 2014 to Current Provide excellent customer service by responding to customer interactions via the telephone email or internet in a professional courteous accurate manner while recording a brief overview of communication Resolves customer inquiries and concerns with first call resolution assist with the members needs regarding benefits eligibility claims financial spending accounts health reimbursement accounts and correspondence Answers customer s questions to help guide and educate them through selecting the best benefit plan options maximize the value of their health plan benefits by helping them understand and select quality care providers Intervene with care providers doctor s offices on behalf of the member to assist with appointment scheduling or connections with iternal specialist for assistance Encourages self sufficiency by assisting members in navigating company websites cell phone applications and tools Take ownership of each call to build rapport by providing resolutions on behalf of the member in real time Creates generates and initiates request for customer callbacks to allow research and follow up with the customer Research complex claims issues across multiple databases and work with support resources to resolve customer issues in addition to collaborating with other departments to resolve escalated issues Provide benefits education and status on previously submitted pre authorizations or pre determination requests Exceeds the performance goals established for the position in the areas of efficiency call quality customer satisfaction first call resolution and attendance Participates in and supports the development and implementation of special projects Research and solve claims and billing issues Helps members with eligibility and benefits coverage questions Interfaces with insurance carriers physicians hospital and other healthcare providers Company Name Patient Care Advocate City State January 2008 to May 2014 Maintained confidentiality and compliance standards at all times Met with patients and families to discuss care and plan of action for future Maximized preventative care utilization to reduce hospital burden and help eliminate readmissions Provided subject matter expertise in case management and related procedures Resolved issues such as billing or communication problems that could affect care Increased utilization of preventative care to reduce readmission Updated documentation and reports detailing patient activities care actions and hospital determinations Company Name Resident Director Advisor City State May 2004 to July 2007 Coached students on useful life and personal care skills Performed several administrative duties including room transfers incident reports and maintenance requests Encouraged a community atmosphere by implementing educational and social programs Attended participated and contributed to monthly staff meetings addressing resident needs Mentored and supervised groups of 56 residents Mediated and provided professional conflict resolution in a timely fashion Counseled peers on career academic and personal concerns Led by example through mature behavior consistent with university regulations and rules Fostered students commitment to lifelong learning by connecting course materials to broader themes and current events Demonstrated a continued commitment to undergraduate teaching through full participation in the college community Education Master of Chiropractic Life University City State 2013 Bachelor of Science Psychology East Stroudsburg University of PA City State 2007 Psychology Skills Administrative support filing researching Consulting Customer service customer support telephone Data entry MS Excell MS Office Outlook MS PowerPoint MS Word Medical Billing and coding ICD 9 ICD 10 Office management phone skills phone typing

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PATIENT ADVOCATE Summary Highly driven organized and motivated Patient Advocate with over 7 years of experience in the healthcare field and customer relations Skilled in providing compassionate efficient patient care with a background in clinical settings Experience in leading a team new hire training billing claims and records management Experience 01 2016 to Current Patient Advocate Company Name City State Served as liaison between the patient and hospital to coordinate patient care Provided patient and staff support to better facilitate communication Referred clients to social service agencies such as home health and hospice Worked on call for any emergent patient needs Provided off site visits at local hospitals to offer emotional support Established patient and provider boundaries to ensure appropriate behavior 05 2015 to 12 2015 Claims Eligibility and Benefits Specialist III Company Name City State Identified and resolved discrepancies with patient eligibility insurance coverage Assisted in maintaining and developing procedure manuals Trained new hires in eligibility and benefit and claims processes Aided in development of strategies for revenue cycle initiatives Managed updated and executed claims processing as well as assisted team members in adjudicating claims Developed streamlined methods of standard operating procedures Worked with patients to obtain summary plan descriptions and ensure proper and timely claim adjudication 05 2013 to 05 2015 Certified Data Entry Pharmacy Technician Company Name City State Work from Home Carefully reviewed patient medical histories and diagnoses Properly interpreted prescriptions input written date patient information physician and ids medication name and strength correct and appropriate directions quantities and dosage additional patient allergies and diagnoses Entered prescriptions into the EPost system efficiently and without errors Researched CPT and ICD 9 coding discrepancies for compliance and reimbursement accuracy Maintained knowledge of proper procedures medical updates changes in State and Federal laws 09 2009 to 05 2013 Lead Certified Pharmacy Technician Company Name City State Interviewed and trained new technicians greeted patients obtained personal information and medical history interpreted and typed prescriptions accurately dispensed drugs released to patients Retained knowledge of drug names and their generics as well as knowing proper doses sig codes quantities and drug classes Responsible for using computer system to type prescriptions abide by HIPAA and other State and Federal regulations interacting with patients doctors and insurance companies carried out many tasks necessary within the pharmacy Created work and rotation schedules filed 709 and other forms handled medturn supply orders etc Education and Training Master of Public Administration Health Care Management Grand Canyon University City State Health Care Management 2011 Bachelor of Science Family and Human Development Arizona State University City State Family and Human Development Skills allergies Attention to detail CPT clients emotional support forms home health hospice ICD 9 ids insurance leadership law Medical terminology coordinate patient care processes coding Quality assurance Safety Self motivated team player type written

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COMMUNITY ADVOCATE Summary Compassionat e social services professional and active listener dedicated to working tirelessly with clients to help them resolve mental health issues and thrive on their own terms Eager to learn Highlights 30 hour Domestic Violence Training Customer services training Proficient in Microsoft Office Excel Word PowerPoint Publisher Outlook Type 50 WPM Leadership Training Mental Health Facilitator Skilled DV Facilitator Skilled Advocate Violence prevention Attentive listener Sensitive Empathetic Detail oriented Excellent interpersonal skills Accomplishments Developed a 10 member supported partnership that helped victims of domestic violence get housed gain skills employment and ongoing support that resulted in sustainability Experience Community Advocate February 2015 to February 2016 Company Name City State Developed and maintained resources for walk in clients with emergent needs Participated in additional training requirements in an effort to stay abreast for the ever changing rules and regulations associated with the various governmental programs Interviewed clients about pressing issues including safety needs food clothing housing finances employment and physical and mental health to determine nature of client need Helped identify inner capacities connecting to external resources and resource systems Advocated and educated clients on housing and how to work through barriers that prevent housing Facilitated and Co facilitate community support groups utilizing psycho education module Compiled records collects data and prepares reports and conducted outcome measurements with assessment tools Organized and assisted with outreach and presentation including resource tabling Ensured all services are adhered to confidentiality laws and standards and principles Advocacy Based Counseling Participated in community committee teams which included task forces and event planning Provided appropriate group boundaries assist education our reach manager with program development tracking and reporting Advocacy based counseling in accordance to WAC 388 61A Chapter 70 123 RCW Created partnerships and collaborations that best suited clients at the YWCA On Call Domestic Violence Advocate Intern for Children s Program YWCA 2013 Performed crises intervention and safety planning Conducted shelter intake including screening interviews orientation to shelter facilities Collected and entered client data and service data in computer system Supplied administrative support when needed Monitored alarms and cameras and maintains the security of shelter entrances and performed safety through Modeled explained and enforced shelter rules policies and procedures Communicates donation volunteer or supply request appropriately Provided secure and sound structure of activities that aligns with the vision of the YWCA through the use of communication and applied principles Helped contribute to meaningful activities that provide an outlet of creativity that fosters ingenuity and leadership skills in youth Ensured shelter is neat clean and in adherence with state and local health standards Supported the holistic healing resilience and developmental growth of children youth impacted by Domestic Violence and other trauma Developed plans and implements curriculum for children ages 6 12 years in conjunction with Children s Program Manager and other program staff Maintained a predictable and consistent rhythm in the program as well as expectations boundaries and guidelines Helped children youth develop their own safety plan and build safety skills Assisted children youth with skill development Adapted to changing program needs and available to work a flexible schedule as needed Partnered with parents in supporting the overall social emotional cognitive and developmental health of their children Assisted children youth with skill development and develops and maintains a clean orderly developmentally rich and safe program space Maintained a caseload of 15 plus client case loads working under strict confidentiality and strict time limits Consulted with other professionals regarding the treatment of specific clients Educated clients and their families regarding other community resources developed workable solutions for recurring problems for individuals and families Managed caseloads and acted as an advocate for client rights Provided support to homeless clients and connected them with community resources Volunteer Coordinator Assistant Treasurer September 2013 to June 2015 Company Name City State Recruited volunteers and publicized volunteer opportunities appropriately matching positions to volunteers Created and Managed a database for volunteers Participated in planning implementation of fund raising ideas and events Assisted in keeping financial records of all PTA activities using QuickBooks Maintained continuous and direct communication with president and treasurer Secured signatures on necessary documents Enforced risk management compliance Assist with preparation of semi annual audits Administrative Assistant January 2011 to January 2014 Company Name City State Answered multi lined phones Filed documents Updated database Created documents and dispersed them to various departments and churches Set up presentations through PowerPoint Created and prepared materials for various events Provided data entry Took memos sent and received correspondence Worked various computer programs sorted mail Increased meeting efficiency by developing meeting agendas M aintained and organized master Resident Index and information files in master database Retention Specialist January 2008 to January 2009 Company Name City State Answered and received calls in a timely manner Deescalated customer grievances Data Entry and processed payments Upgraded and sold various packages Started transferred and disconnected services Retained clients Made reasonable procedure exceptions to accommodate unusual customer requests Provided accurate and appropriate information in response to customer inquiries Demonstrated mastery of customer service call script within specified timeframes Maintained up to date records at all times Developed effective relationships with all call center departments through clear communication Worked with upper management to ensure appropriate changes were made to improve customer satisfaction Built customer loyalty by placing follow up calls for customers who reported product issues Properly directed inbound calls in phone queues to improve call flow Education Bachelor s Degree Human Services Management 2017 University of Phoenix City State King Human Services Management In progress Training at YWCA Domestic Violence agency Skills administrative support Counseling creativity client clients Customer services Data Entry database event planning financial fund raising leadership skills Leadership Training materials mental health Excel mail Microsoft Office Outlook PowerPoint Publisher Word neat cameras policies presentations program development progress QuickBooks reporting risk management safety sound phones trauma Type 50 WPM vision

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SHELTER ADVOCATE Summary Dynamic shelter advocate with years of clerical experience that is great with communication skills and confidentiality I am very experienced with computers and a tremendous amount of office skills Highlights Crisis intervention and resolution Complex problem solving skills Valid Texas driver s license Reliable transportation Strong decision maker Fundraising background Client engagement Compassionate Dedicated patient advocate Self starter Event planning and coordination Microsoft Office Suite Accomplishments Promoted to Lead Teller after 9 months of employment Promoted to Assistant Manager at a gas station after being a cashier for 1 month Assisted with organizing planning and hosting a Candlelight Vigil for the Dove Project Inc Assists with supervising and directing the work of community service workers and volunteers Experience SHELTER ADVOCATE July 2014 to August 2015 Company Name City State Tested clients for drug use and referred them to other community resources Produced media advisories brochures fact sheets print ads and newsletters Promoted healthy habits and practices in outreach materials and presentations Charted and recorded information in client files Tracked client movement on and off the unit by documenting times and destinations of clients Traveled locally and regionally to conferences workshops and presentations Maintained up to date and comprehensive electronic and paper filing systems Collaborated with local health departments and other community partners Educated the public regarding community health resources in correctional facilities community centers and churches Drafted and revised reports articles and background papers Educated clients about treatment options and answered related questions Checked facility for open windows locked doors malfunctioning smoke detectors and other safety hazards Conducted outreach advocacy and rehabilitative services for regular cases and crisis intervention MUNICIPAL COURT CLERK January 2014 to March 2014 Company Name City State Processed summons subpoenas appeals and motions Drafted legal papers including complaints summons and interrogatories Gathered and analyzed research data regarding statutes decisions legal articles and codes Investigated facts and law of cases using pertinent sources to determine causes of action and to prepare cases Mailed and arranged for delivery of legal correspondence to clients witnesses and court officials Organized and maintained law libraries documents and case files Photocopied all correspondence documents and other printed materials Processed and distributed invoices to bill clients Composed and revised legal documents including letters depositions and court documents Created and tracked all expenses and client account codes Recorded and monitored court appearance dates LEAD TELLER June 2012 to August 2013 Company Name City State Established new customer accounts including checking savings lines of credit and loans Processed sales referrals and promoted bank services and products Balanced daily cash deposits and bank vault inventory with a zero error rate Assembled in store marketing displays Processed cash withdrawals Trained employees on cash drawer operation Adhered to Wells Fargo security and audit procedures Researched and resolved customer issues on personal savings checking and lines of credit accounts Examined checks for identification and endorsement Supplied tellers with coin and currency as needed Maintained confidentiality of bank records and client information Directed specific questions to appropriate branch personnel Delivered prompt accurate and excellent customer service Education High School Diploma General 2000 Jefferson City High School City State Cole Top 10 of class Coursework in Business Communications and Advertising Coursework in Accounting 1 2 3 4 GPA Coursework includes Human Computer Interaction C oursework in Technical and Professional Writing Select One Skills 10 key adding machine approach agency banking basic bonds case management cash handling clerical conflict resolution Copying counseling crisis intervention client clients customer service data entry driving Trains employees Faxing Filing financial forms fundraising law enforcement legal letters Director meetings access microsoft excel money office PowerPoint microsoft word works multi tasking Organizing Personnel Police policies presentations public relations receiving record keeping recruiting reporting researching safety Scanning secretarial statistics supervisor Supervisory supervising taking messages phone typing 65 wpm warrants

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Summary Administrative support professional with experience working in a fast past environment demanding strong organizational technical and interpersonal skills Trustworthy ethical and discreet committed to superior Leadership customer service and technical support while working as an individual or in a team environment Confident and poised in interaction with individuals at all levels Detailed oriented resourceful in completing projects on time and able to multi task effectively Capabilities include Logistics Distribution Management Medical Device Repair Technician Production Operations Supervisor Shipping Receiving Supervisor Customer Service Representative Excellent Written Verbal Communication Experience Customer Service Advocate Jan 2015 to Current Company Name City State Responsible for answering incoming calls from customers while ensuring a high level of customer service and maximizing productivity Direct phone based customer interaction to answer and resolve a wide variety of inquiries including but not limited to pharmacy benefits mail order and pharmacy assistance calls Assists customers pharmacies physicians with orders and reorders benefit eligibility questions and prescription inquiries Escalates drug related calls to appropriate pharmacist Assist pharmacies and members on all issues related to processing of pharmacy claims Determines appropriateness of overriding pharmacy claims edits and error messages Coordinates internal resolution of claims exceptions and other issues Assists with entering new prescription orders into system Educates customers on benefits use of plan formulary premiums and status of orders claims and inquiries Medical Device Repair Technician Feb 2014 to May 2014 Company Name City State Inspect and test malfunctioning medical or related equipment following manufacturers specifications and using test and analysis instruments Test or calibrate components or equipment following manufacturers manuals and troubleshooting techniques using hand tools power tools or measuring devices Perform preventive maintenance or service such as cleaning lubricating or adjusting equipment Examine medical equipment or facility s structural environment and check for proper use of equipment to protect patients and staff from electrical or mechanical hazards and to ensure compliance with safety regulations Research catalogs or repair part lists to locate sources for repair parts requisitioning parts and recording their receipt Solder loose connections using soldering iron Field Electronics Technician Jan 2010 to Jan 2013 Company Name City State Read and Interpret schematic drawings diagrams blueprints specifications work orders or reports to determine material requirements or assembly instructions Assembled electrical or electronic systems or support structures and installed components units subassemblies wiring or assembly cases using rivets blots hand tools power tools and measuring devices Explained assembly procedures or techniques to other workers Conferred with supervisors or engineers to plan or review work activities or to resolve production problems Production Team Lead Jan 2008 to Jan 2009 Company Name City State Achieved work standards by following production productivity quality and customer service standards resolved operational problems Identified work process improvements Accomplished work requirements by orienting training assigning scheduling and coaching 20 employees Conferred with other supervisors to coordinate operations and activities within or between departments Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests explored opportunities to add value to job accomplishments Customer Service Representative Jan 2003 to Jan 2008 Company Name City State Handled customer questions complaints and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with a one call resolution Communicated with customers using web based tools and demonstrated the proficiency in typing and grammar Made financial decisions to protect collect revenue and adjust the customer account Assisted call center manager in assisting customer service representatives in handling escalations and difficult customer concerns Education Logistics and Supply Chain Management Post Secondary Training Certificate 2011 Florida State College at Jacksonville City State Diploma 2003 Concorde Career Institution City State Military Service 84 92 UNITED STATES ARMY Communications Specialist Received Honorable Discharge Skills ARMY benefits billing blueprints call center catalogs coaching customer service financial hand tools Inspect Logistics mechanical mail power tools quality Read recording Research safety scheduling soldering Solder Supply Chain Management phone troubleshooting typing wiring

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VOLUNTEER ADVOCATE Summary Talented Bachelor of Arts Graduate seeking to obtain an entry level Professional position within your company Excellent Customer service and management skills are just some of the skills I have accomplished in the course of my experiences Dedicated Bachelor of Arts graduate with a double major in Psychology and Sociology also with a Minor in HealthCare Administration and a passion to serve the community in a more excellence way Comprehensive professional background in education administrative support and team leadership Strengths Proficient at written strong social perceptiveness through working with a variety of people Exceptional clerical and administrative assistance skills Research Authored many research papers which required extensive research into statistics behavior within the social sciences Thirty years of Clerical Administrative office work along with exceptional people and communication skills Energetic Administrative Assistance Support with 10 years experience in high level executive support roles Organized and professional Dedicated and focused individual who excels at prioritizing completing multiple tasks simultaneously and following through to achieve project goals Seeking a role of increased responsibility and authority Highlights Conducted numerous researches on Psychological and Social behavior and demonstrated the understanding of Psychological behavior in adults and adolescents with an understanding of ethics and Social Responsibility and demonstrated the understanding of the relationship between HealthCare Ethics and Medical Law Also proficient at written strong social perceptiveness through working with a variety of group projects excellent oral and communication skills and exceptional organizational and leadership skills Qualified Data Entry Microsoft Word PowerPoint and Excel spreadsheets Meticulous attention to detail Results oriented Self directed Time management Professional and mature Strong problem solver Advanced MS Office Suite knowledge Resourceful Dedicated team player Strong interpersonal skills Understands grammar Proofreading Report writing Report development Self starter skills Microsoft Office proficiency Microsoft Office proficiency Meticulous attention to detail Results oriented Self directed Time management Professional and mature Strong problem solver Advanced MS Office Suite knowledge Resourceful Dedicated team player Strong interpersonal skills Understands grammar Proofreading Report writing Report development Self starter Accomplishments Physiological Psychology Abnormal Psychology Sociology Social Psychology Contemporary Social Problems and the Workplace Social Research Methods Statistics for the Behavioral and Social Sciences Psychology Cross Cultural Perspectives Industrial Organizational Psychology Public administration Court administration and court report Leadership and ethical decision making Child and Adolescent Development Managing in Health and Human Services Cummunity and Public Health HealthCare Planning and Evaluation HealthCare ethics and Medical Law Special Populations Theories of Personality Professional Counseling Competence in Counseling Multi Cultural Counseling Ethics and ethic Codes in Counseling Managing multidisciplinary Professionals Experience Volunteer Advocate 04 2010 to Current Company Name City State Guardian Ad Litem Program Make an investigation to determine the facts the needs of the child individual Find available resources within the family and community to meet those needs To facilitate when appropriate the settlement of disputed issues To offer evidence and examine witnesses at adjudication To explore options with the court at dispositional hearing To protect and promote the best interests of the child individual until officially relieved of the responsibility by the court Sales Clerk for Franklin Baking Co 10 2006 to 12 2006 Company Name City State Managed entire function of the store Counting all inventory and stock Customer Service ordering products Take care of general maintenance of the store Loan Review Support Specialist 07 2002 to 08 2004 Company Name City State Responsible for completing issues set up tax lines and escrow Registered new loan numbers in LINK system Assisted Audit department with legal documentation Education Bachelors of Arts Degree Psychology Social Science HealthCare Administration 2012 ASHFORD University City State US Psychology Social Science with a Minor in HealthCare Administration Select One Counseling Liberty University City State US Started Masters Program for Counseling Concentration in Human Services Currently attending Completion date is May 2016 Skills Excellent communication skills Investigative skill Customer Service skills Data Entry documentation inventory clerk leadership skills PowerPoint Microsoft Word organizational Exceptional writing skills and Research skills

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CUSTOMER ADVOCATE Career Overview Enthusiastic customer service telesales representative with in depth knowledge of sales account management and training I have over 15 years of experience in retail real estate medical insurance and sales customer service Core Strengths Strong organizational skills Seasoned in conflict resolution Sharp problem solver Energetic work attitude Large cash check deposits expert Customer service expert Telephone inquiries specialist Invoice processing Adaptive team player Telecommunication skills Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks working overtime as needed Quality Communication Interacted with 50 affiliate stations in US and Puerto Rico ensuring reliable and high speed delivery to residential and small business customers Computed Data Reports Provided required weekly monthly and quarterly reports listing sales figures and client track records Sales Consistently generated additional revenue through skilled sales techniques Customer Service Researched calmed and rapidly resolved client conflicts to prevent loss of key accounts Multi tasking Cashiered with two cash registers at once in tandem to maximize customer flow Database Maintenance Assisted in the managing of the company database and verified edited and modified members information Work Experience CUSTOMER ADVOCATE March 2010 to January 2011 Company Name City State Responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt accurate and objective manner Spending approximately 90 of the scheduled time on the phone according to business need customer service Experience working with various lines of business i e CDHP Medicare Wellness and Disease ManagementDuties include Medical Claims Billing Coding Medical Benefit Quotes Conducting research as well as a vast knowledge of medical terminology and anatomy Data entry and typing Interpersonal verbal and written communication skills Analytical and organizational skills and independent decision making skills CUSTOMER SERVICE AGENT March 2002 to September 2002 Company Name City State Greet and check in passengers Check in passenger baggage Assist passengers with misplaced baggage Verify passenger departure documentation Assist unaccompanied minors UMs Comply with all security requirements Reschedule passengers with flight interruptions Assist passengers on arriving international flights Documentation for all international departures Produce all required work related documentation Monitors CRTs and keyboards for passenger processing carrier supplied Carrier specific reservation ticketing software scales for weighing passenger baggage Ticket and baggage tag printing equipment PATIENT CARE ASSISTANT TECHNICIAN October 2000 to December 2000 Company Name City State Provide basic patient care including Assisting with patient care planning and assessments including recording vital signs height weight input output collect and test specimens report and record patient s condition and patient treatments Check deliver food trays assist with feeding the patient if necessary and refill water and ice Assist patients with their mobility turn and positioning do range of motion exercises transferring patients to and from wheelchair assist with ambulation Discontinuation of IV s Clean and Irrigate lacerations Set up Rapid Infuser Heptafiler Setup Answer phones Locate equipment Transport Non Critical Patients and Assist with Critical Patients Foley Catheters Dressing Changes and Feed patients assist with Comfort Measures Safety Measures Attend to the Psyche patients and Escort patients to treatment areas Clean Rooms Collect specimens Chest Tube Setups Relieve MR s Clinitech Documentation and collection Change Sharp boxes and O2 s Decontamination procedures EKG s Assist with O2 delivery Clean Instruments and Post Mortem Care Copy charts for admissions Splint Assistance Suction Crutch Walking Instructions and Adjustments take Vital Signs Assist with Pelvic Exams perform Phlebotomy Educational Background Patient Care 10 2000 Maric College City State USA GPA GPA 3 0 GPA 3 5 GPA 3 0 GPA 3 5 Cum LaudeRelevant Coursework Licenses and Certifications PATIENT CARE ASSISTANT TECHNICIAN CERTIFIED NURSES ASSISTANT Paraleglal 2004 Penn Foster City State USA Skills anatomy basic Billing call center charts Interpersonal CA customer service Data entry decision making delivery Documentation EKG s medical terminology Monitors organizational skills Paralegal Assist patients PATIENT CARE Phlebotomy positioning Coding range of motion research Safety SAN Collect specimens TECHNICIAN telephone phone Answer phones typing take Vital Signs recording vital signs weighing written written communication skillsProfessional and friendlyCareful and active listenerStrong public speakerMulti tasking

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ADVOCATE Summary In depth knowledge of taking orders compute charges and administer billing or payments Hands on experience in reviewing updating or making changes to customer accounts Track record of listening and responding to customers needs and concerns Able to handle returns and complaints effectively Demonstrated ability to record details of client contacts and service history Proven ability to determine answers and solutions quickly Special talent for handling irate and angry customers Proven written and oral communication skills Proficient in managing business correspondence Ability to organize personal work priorities Knowledge of filing and updating records Ability to work independently and as part of a team Excellent organizational skills Expert in handling office equipment Internet savvy with a proven expertise in using MS Office applications Excellent customer service orientation Special talent for researching and analyzing data effectively Exceptional attention to detail with proven interpersonal skills Skills Microsoft Word Microsoft Office Microsoft Outlook Microsoft Power Point Microsoft Excel Mostly Microsoft Excel and Microsoft Word Experience 10 2016 to Current Advocate Company Name City State Respond to and resolve on the first call customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits eligibility and claims financial spending accounts and correspondence Help guide and educate customers about the fundamentals and benefits of consumer driven health care topics to include managing their health and well being by selecting the best benefit plan options maximizing the value of their health plan benefits and choosing a quality care provider Intervene with care providers doctor s offices on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed Assist customers in navigating myuhc com and other UnitedHealth Group websites and encourage and reassure them to become self sufficient Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow up with the member Research complex issues across multiple databases and work with support resources to resolve customer issues and or partner with others to resolve escalated issues Provide education and status on previously submitted pre authorizations or pre determination requests Meet the performance goals established for the position in the areas of efficiency call quality customer satisfaction first call resolution and attendance 06 2015 to 10 2016 CSR II Company Name City State Received an award of excellent customer service Received Year of service Award Received 5 year award Received employee of the month twice with Brookdale Senior Living Received Consultant Sales Award Received employee recognition 6 months in a row along with a trophy of excellence and 6 other trophies with JP Morgan Chase I was a Top Performer for 2014 10 2013 to 06 2015 Business Banker Company Name City State As a Business Banker I provided guidance and assistance to business owners in managing their accounts I manage quality assurance problem resolution and a lot of data entry Worked a lot with numbers I am a Peer Coach in which I help train guide and motivate new hires Responsible for ensuring the client experience is world class and that interactions issues are resolved accurately and expediently Handle client email phone call interactions of a maintenance nature by retaining a thorough knowledge of the Policies and Procedures and all systems in order to assist the client and manage escalated issues Use a high level of client service skills in order to defuse potentially difficult and or upset customers with complex issues Took the initiative to create escalation of any issue that cannot be resolved within the anticipated service level or one that creates risk or exposure for the customer or the bank Identify trends within the escalated emails issues that lead to improvement opportunities in policies procedures processes Utilize time at work efficiently to meet or exceed production goals as outlined in the metrics scorecard Consistently perform follow up to ensure customer satisfaction and to validate the accuracy of work Was required to assist department in meeting and exceeding SLA s by handling other functions when volumes fluctuate Research and resolve complex client s issues by working in partnership with partner groups Types of cases included fraud resolution treasury solutions complex account maintenance internal relationship maintenance and billing inquiries Support field Business Relationship Managers in the successful servicing of customers Investigate electronic transactions for successful resolution Use multiple systems and internal resources to resolve issues Increase customer satisfaction through excellent communication and follow up Document issues and record resolutions for the firm s system of record Acted independently within policy to assist customers and internal partners and escalate in cases where the policy is preventing us from delivering the right client experience Demonstrate sound decision making skills to protect the firm s interest while providing a superior customer experience 04 2004 to 09 2013 Life Enrichment Coordinator Marketing Coordinator Company Name City State Designed a creative and exciting life enrichment program to meet the individual needs and interests of the community Plan monthly calendar for the community Participated in discharge planning with the other members of the management team Coordinated the transportation monitored budget equipment and supplies through Microsoft Excel Provided guidance and acted as a resource to staff on the importance of life enrichment Ensured that programs met all state federal local regulations Coordinate quarterly events at the community Developed and maintained contact with community agencies and supervise volunteers Coordinated move ins and move outs Coordinated the Welcome Committee Lots of Data Entry through Microsoft Excel and filing Education and Training 2018 Business Administration Human Resources Argosy University Business Administration Human Resources 2001 Paralegal Studies Penn Foster University Paralegal Studies 1997 Cosmetology College National Beauty College 1996 High School Diploma Business and Cosmetology W W Samuell High School Business and Cosmetology Skills adding machines Balance billing bonds budget Business Administration calculators cashier clerical Coach excellent communication Consultant client customer satisfaction excellent customer service Data Entry decision making discharge planning email filing financial funds Human Resource managing Microsoft Excel exchange mail money Microsoft Office Microsoft Outlook Microsoft Power Point Microsoft Word photography Policies problem resolution processes purchasing quality assurance receiving maintain records Research Sales SLA sound phone transportation treasury type typing written

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GRADATION CANDIDATE ADVOCATE Executive Summary High energy Manager successful in building and motivating dynamic teams Cultivates a company culture in which staff members feel comfortable voicing questions and concerns as well as contributing new ideas that drive company growth Versatile child advocate professional with over 5 years experience working in a student focused learning environment helping students improve their literacy Core Qualifications Operations management Staff development Inventory control Supervision and training Sound judgment Computer savvy Professional Experience Gradation Candidate Advocate Mar 2016 to Current Company Name City State Served as mentor to junior team members Routinely met with students parents regarding in class issues and learning interruptions to discuss solutions Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials Employed activities and techniques techniques to encourage student learning and build community within the classroom Interviewed clients individually and with families to determine what services would best address their needs Retrieved requested files and delivered to appropriate personnel Scout Master Jan 2012 to Current Company Name City State Tutor and Supervise Children ages 5 14 Planning and Orchestrating various trips and activities Mentoring Coaching Department Supervisor Jan 2011 to Mar 2016 Company Name City State Maintain outstanding customer service as per Company standards generating sales merchandising and safeguarding company assets Ensure that each customer received exceptional service by providing a friendly environment which included greeting and acknowledging every customer in a timely and personable manner Handle cash check and credit transactions at register and bagging merchandise Use selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals Played a role in processing replenishing and organizing merchandise before and after store hours and monitoring floor stock Contributed to efforts to maximize proceeds minimize loss and improve customer satisfaction Assisted in floor moves display maintenance and fitting room monitoring Warehouse Material Handler Jan 2008 to Jan 2010 Company Name City State Distributed and assisted in weekly inventory of product Received and processed large shipments of merchandise Printed labels and loaded orders for delivery Identified and organized appropriate orders according to cart system Promotions Manager Jan 2007 to Current Company Name City State Utilize online social media networking sites to promote events Create and increase public awareness of entertainment events by canvassing the Metro Atlanta area Assist in venue preparation Promote social nightlife in Atlanta University Center Shipping Receiving Clerk Jan 2006 to Jan 2008 Company Name City State Prepared items for shipping Verified and reserved records of incoming and outgoing shipment Utilized knowledge of shipping procedures to control shipping quality Education Bachelors of Science Physical Education 2010 University of South Carolina City State Physical Education Personal Information Self motivated team oriented management of sales with demonstrated strengths in customer service and retail with ability to work in a fast paced energetic environment Combined strengths include excellent organizational and follow up skills time management and multi tasking abilities superior interpersonal and verbal communication skills Proactive and driven professional focused on achieving organizational goals Open availability and flexibility to work varied and extended hours to meet the needs of the business Affiliations Boy Scouts Of America WCFL Youth Football League Willing to relocate Anywhere Skills Handle cash Coaching credit customer satisfaction customer service delivery inventory Mentoring merchandising networking organizing quality selling sales shipping Additional Information Willing to relocate Anywhere Authorized to work in the US for any employer ADDITIONAL INFORMATION Self motivated team oriented management of sales with demonstrated strengths in customer service and retail with ability to work in a fast paced energetic environment Combined strengths include excellent organizational and follow up skills time management and multi tasking abilities superior interpersonal and verbal communication skills Proactive and driven professional focused on achieving organizational goals Open availability and flexibility to work varied and extended hours to meet the needs of the business

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CONSUMER ADVOCATE Summary To obtain a position that would utilize my strong customer service communication and leadership skills and offer opportunity for continued professional growth and development Skills Results oriented Client focused Quick learner Computer proficient File records maintenance Training and development File records maintenance Microsoft Office Experience 09 2016 to Current Consumer Advocate Company Name City State Assist consumers in signing up for health coverage through multiple health insurance companies Assist consumers with accessing their accounts and answering questions regarding their enrollments Assist consumers with changes to their account and assist in resolving any payment issues with their account 06 2016 to 09 2016 Customer Service Representative Company Name City State Answer phones greet clients Assisted clients with writing new auto home and marine policies Processed policy changes and renewals as well as remarketing policies to acquire rate reductions clients Sold Auto Home Marine and Renters policies as well as upselling and cross selling additional product lines Provided agents with MVR s correspondences filing and processing personal policies Provided additional clerical duties as assigned 09 2014 to 06 2016 Customer Service Representative Company Name City State Answer phones greet clients Assisted clients with writing new auto home and marine policies Processed policy changes and renewals as well as remarketing policies to acquire rate reductions clients Sold Auto Home Marine and Renters policies as well as upselling and cross selling additional product lines Provided agents with MVR s correspondences filing and processing personal policies Provided additional clerical duties as assigned 05 2012 to 09 2014 Administrative Assistant Commercial Personal Lines CSR Company Name City State Answered phones greet clients Prepared marketing materials client presentation folders and commercial policy binders for agents and clients Created client data spreadsheets using Microsoft Excel Processed Commercial Insurance Policies including commercial property commercial liability and workers compensation insurance 12 2007 to 05 2012 Field Representative Company Name City State Inspected and photographed commercial and residential properties for major Insurance companies Identified roof siding foundation electrical and plumbing types as well as identified commercial hazards and liability risk Ensured that the insurance risks were acceptable and properly insured Worked from a home based office submitting data and reports on a daily basis Used CAD to estimate accurate square footage and floor plan lay outs Contacted policyholders to schedule appointments as needed to access properties for high value inspections and interior inspections Achieved 96 and above accuracy rate on submitted reports 05 2006 to 03 2007 Personal Lines Customer Service Representative Company Name City State Assisted agents with quoting and issuing new personal lines policies in all markets Provided customer insurance assistance over the phone and in person to personal lines clients Strong data entry using Applied Word Excel and various online insurance quoting systems 03 2005 to 05 2006 Personal Lines Inside Sales Agent Company Name City State Quoted and issue personal lines policies in all markets Provided customer assistance over the phone and in person to personal lines clients and VIP clients Strong data entry using Applied Word Excel and various online insurance quoting systems 09 1999 to 03 2005 Underwriting Supervisor Company Name City State Managed a team of twelve or more associates to successfully meet or exceed the centers daily monthly and yearly objectives Conducted individual development sessions to evaluate performance determine trends and training issues Assisted associates in establishing career goals and achievements Established team contest and other motivating events Effectively supported both California and Nevada underwriters Monitored productivity and accuracy of account servicing and maintenance 09 1992 to 09 1999 Customer Service Team Lead Company Name City State Oversaw the processing of member transactions by the Customer Service Associates Provided assistance to supervision in the call monitoring process to ensure accuracy and quality service Provided assistance to supervision with team daily reports team meetings and other assigned duties Provided feedback to supervision on associate s performance Effectively handled member complaints and escalations to satisfaction Provided assistance to supervision in managing the service level by taking inbound calls when warranted Performed all the duties of a customer service associate 04 1988 to 09 1992 Travel Sales Associate Company Name City State Responsible for travel sales to new and existing clients Met or exceeded all goals and objectives Education and Training Certificate and licensed in California Property and Casualty Insurance Insurance Educational Association City State Certificate in Travel and Tourism Travel and Tourism Institute City State Skills Client Relations Multi task management Computer Proficient including Microsoft Office Project management Creative problem solving Customer needs assessment Customer satisfaction Customer service Reports creation Associate supervision Clerical skills

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SCHOOL SUCCESS ADVOCATE Accomplishments YMCA Camp Orkila Orcas Island WA Adventure Team Facilitator 2011 Facilitated all of the Low and High Challenge Course elements many group initiatives the rock climbing wall and the BMX course at camp planned activities to encourage personal growth and led extensive training in team building Leadership completed a 5 day intensive training facilitated by Synergo on challenge course facilitation facilitated team building activities pushed youth to identify their limits and challenge themselves and facilitated reflection activities to encourage students to learn from their experiences Accomplishments chosen by Girls LEAD to facilitate a group of young female campers focused on multi cultural leadership service and wellness aided in program coordination encouraged youth self awareness and self confidence Experience 01 2015 to Current School Success Advocate Company Name City State Facilitate an extended day program for 15 high school freshmen providing academic support and assisting in the development of social and school success skills in a safe and positive learning environment Leadership communicate bilingually on a weekly basis with student families conduct home visits and hold family meetings serve as a liaison between the school and family to build relationships and increase access to information partner with teachers and counselors in an effort to support student academic and socio emotional growth develop and facilitate after school programming that engages students and grounds them in community and personal identity development tutor students in core subjects and support the understanding and completion of homework and learning targets and provide one on one and group mentoring to students through in school and out of school experiences Administrative maintain accurate and up to date records of student grades attendance behavior and participation in the program organize meetings with teachers counselors and administrators to meet student need and provide information and referrals to students and families for needed services Accomplishments achieve positive outcomes in participant recruitment and retention and overall student academic performance develop strong relationships with students families and school staff 01 2014 to 01 2015 Latino Mentor Program Coordinator Company Name City State Coordinated LÁMP ARA Latinos Adelante Mentor Program Apoyo y Recursos Académicos which aims to offer Benson Latino High School students personalized mentorship academic support college preparation and leadership development Leadership offered student advocacy and intervention supported students by offering them problem solving skills and tools for self motivation helped students identify and strengthen their leadership skills facilitated leadership workshops and mentor sessions communicated with student families in Spanish through phone calls emails and monthly Latino parent meetings connected youth and families with a network of resources within and beyond the program and school and coordinated and facilitated special events community service days visiting speakers and college visits Administrative responsible for all administrative tasks for the program served as the program contact for teachers counselors families and administrators represented the program and answered questions from students parents and community partners managed student records and student contact time tracked student grades attendance and behavior organized meetings with teachers counselors administrators mentors and students to maintain awareness of student academic progress and maintained sensitive student and family information confidential Accomplishments received and implemented Arts in Schools grant funding from Regional Arts Culture Council for a series of Art and Identity Workshops collaborated with OYE and Teatro Milagro to offer students gender and sexuality trainings and chaperoned student attendance of PSU s Edúcate Conference and the annual César E Chávez Leadership Conference 01 2014 Civic Engagement Intern Company Name City State Organized and managed Causa s volunteer engagement and voter registration Leadership coordinated meetings with allied community organizations facilitated voter registration at naturalization ceremonies canvassed for the Driver Card campaign and registered new Latino voters Administrative managed and maintained the Causa volunteer database and volunteer recruitment efforst and tracked volunteer engagement and voter registration 01 2013 to 01 2014 Bilingual Writing Tutor Company Name City State Provided students with a safe receptive space in which to write and the tools needed to approach academic writing with confidence and zeal Leadership provided one on one tutoring that supports and challenges students to approach writing with curiosity used inquiry based learning techniques and guiding questions to develop student writing elicited critical thinking in students encouraged students to identify their own writing strengths and weaknesses taught students how to structure thesis statements topic sentences paragraphs and essays suggested brainstorming and structuring strategies edited syntax and grammar Administrative managed registration records and tracked student attendance Education 2014 B A Environmental Humanities Politics Whitman College City State GPA Magna Cum Laude GPA 3 815 Environmental Humanities Politics Magna Cum Laude GPA 3 815 2013 INTERNSHIPS Causa Portland OR Community Engagement Intern 2014 Fundación Ecológica Arcoiris Loja Ecuador Whitman College GPA Jan Meier Award for Best Essay in Environmental Studies Whitman College 2014 Lomen Douglas Scholarship Whitman College 2014 J D Pitts Scholarship Whitman College 2013 John Martha Kelly Scholarship Whitman College 2013 Myers Little Scholarship Jan Meier Award for Best Essay in Environmental Studies Whitman College 2014 Lomen Douglas Scholarship Whitman College 2014 J D Pitts Scholarship Whitman College 2013 John Martha Kelly Scholarship Whitman College 2013 Myers Little Scholarship JL Ivy Wadsworth Scholarship Whitman College 2012 VOLUNTEER SERVICE The Children s Book Bank Portland OR 2015 Potluck in the Park Portland OR 2014 Depave Portland OR 2015 Personal Information Can speak to my dedication to social justice and knowledge of Border politics Skills academic Administrative aims approach Arts Art Book Council critical thinking database essays special events Leadership leadership skills leadership development meetings Mentor mentoring access network problem solving skills programming progress recruitment Spanish phone tutoring Workshops Additional Information Can speak to my dedication to social justice and knowledge of Border politics

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PATIENT ADVOCATE Summary Compassionate and professional Crisis Specialist who believes excellent people skills and open communication are essential functions of successful client advocacy Highlights Exceptional organizational skills Mediation State government background Proficient in NIMS and ICS Creative problem solver Empathetic Emergency response training Natural leader Excellent interpersonal skills Accomplishments Effectively manage caseloads of more than 50 clients at any given time with Cardon Outreach Promoted to Case Assistant after 4 months of employment with Chippewa River Industries Received Letter of Recognition and Letter of Accomplishment from the MN DOC Warden for correctional excellence Experience Patient Advocate November 2015 to Current Company Name City State Created and maintained all patient accounts in Mpower and updated the hospital on any progression in obtaining Medicaid coverage Educated patients about the different types of Medicaid Advocated for the patients on their behalf when working with the county to get Medicaid coverage Managed a caseload up to 50 60 patients Maintained patient privacy and confidential patient information Case Assistant Job and Life Skills Coach July 2013 to November 2015 Company Name City State Reported and documented relevant information as it pertained to the clients behaviors and their well being to the Job Developer and DVR Conducted comprehensive initial in home and in office vocational assessments prior to first wraparound meetings Documented all clients information including service plans vocational reports and progress notes Conducted outreach advocacy and rehabilitative services for vocational cases and crisis intervention if needed Taught clients anger management techniques relaxation skills impulse control social skills emotional coping skills and functional living skills for successful community employment and life skills Created Job Coaching 101 and presented to new and existing job coaches Office Administration Specialist Senior January 2012 to February 2013 Company Name City State Promoted to Office Administrator in 2012 in the OPH prison education department Supervised offenders within the education department and kept track of their discipline payroll Proficient in the MARCS and Crystal Reports databases Drafted memos and letterheads for the Education Director using Microsoft Office Administered TABE testing for offenders obtaining their GED HSED Coordinated the Reading is Fundamental Book Fair for institution offenders as well as the offender graduation Successfully learned the OPH Offender Education Channel media software designing a custom schedule for televised education lessons within the institution Correctional Officer July 2005 to January 2012 Company Name City State Enforced resident behavior management system and wrote incident reports for infractions following ICS protocol Employed de escalation techniques verbal commands and used physical and mechanical restraints to address unruly inmates Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public Served as a new officer mentor member of the Conflict Resolution Committee and a Diversity Instructor Created the training module Generations in the Workplace using Power Point while a Diversity Instructor Successfully completed the Learning to Lead training seminar and the only non supervisory staff to attend and complete this series Promoted into two Work out of Class opportunities Corrections Manufacturing Specialist and Office Administration Senior during my time as an officer Point of Sale Supervisor March 2002 to August 2004 Company Name City State Supervised up to 20 teammates per shift Analyzed sales transactions and reported them to Sales Manager Received recognition from the Shopko CEO for providing excellent customer service Education Sociology Leadership Studies Present Fort Hays State University City State Minor Leadership Studies A A S Criminal Justice 6 2005 Rasmussen College City State Criminal Justice FEMA IS 00019 15 Supervisor EEO Course Certification 10 2015 ICS 100 for Hospitals 10 2015 FEMA Minnesota Department of Corrections Learning to Lead Certificate Part one of the departments supervisory course 1 2012 Skills Public Relations Case Management Client Advocacy Community Service Disaster Responder American Red Cross Altoona WI Northwestern Region January 2016 to Present Currently training via online for Disaster Relief certification Child Adocate Turning Point Domestic Abuse Shelter River Falls WI March 2005 to June 2005 Worked with children of domestic abuse situations Led circle groups for children 5 to 10 years old

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CUSTOMER ADVOCATE Summary To obtain a position in Company Education BBA Marketing 2014 University of Central Arkansas City State Faulkner Experience Customer Advocate September 2014 to Current Company Name City State Handle incoming calls from a national customer base Provide detailed information on services and products to customers Make appropriate account recommendations based on customer requirements Enter accurate and complete customer information into system Research and resolve service product and billing issues Maintain updated records of all customer interactions Achieve and exceed key performance indicators in all areas Addressed customer service inquiries in a timely and accurate fashion Made reasonable procedure exceptions to accommodate unusual customer requests Built customer loyalty by placing follow up calls for customers who reported product issues Caregiver September 2010 to August 2015 Company Name City State Read stories to the children and taught them painting drawing and crafts Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play Planned and implemented educational programs for children Managed general housekeeping duties including feeding diapering resting and cleanup Supported children s emotional and social development by adapting communication tactics for differing client needs Planned and led games reading and activities for groups of school age children Disciplined children and recommended other measures to correct behavior Carefully monitored children s play activities Club Connect Team Member August 2013 to May 2015 Company Name City State Contact potential students to schedule campus tours Provide incoming students with scholarship opportunities available to each individual Contact potential students to inform them of scholarship deadlines Help potential students signup for campus events via online portals Activities Awards and Activities Delta Sigma Theta 2013 Present Keep a Child Alive 2011 2015 Kids Life and Money Volunteer 2012 2015 Skills Problem solving Adaptability Collaboration Time management Leadership

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FULFILLMENT ADVOCATE Summary Guadalajara Jalisco Mexico With a 8 year experience on the manufacturing and IT companies and knowing materials finance sales and supply chain processes where my concern is being in constantly growing Today I would like to bring my expertise together with my strong analytical capabilities and excellent communication skills to international company with customer focus I have no fear for changes and that is why I would like to learn new processes and being involved in new areas in order to be a multi skill person that faces every situation with the right knowledge I believe that my substantial skills on materials and finance areas could be seen as valuable assets and would be very helpful in achieving of many business objectives Highlights People Management Finance Manufacturing process Order entry Backlog Management Customer relationship Microsoft Office ERP SAP BAAN ORACLE 4TH SHIFT Eclipse Pricing program Accomplishments Created critical backlog tracking and improve on time delivery customer issues and safety statistics Kept inventory by 99 System architecture migration from ORACLE to BAAN V BAAN IV to BAAN V Increased services penetration rate from 20 to 25 Inventory reduced project from desktops linux converstion into WINDOWS Experience 04 2014 to Current Fulfillment Advocate Company Name City State Liaison between sales factory planning customer and logistics Coordinate with Order management for billing Billing Accuracy Business partner management Backlog Management Customer relationship Supply analysis Orde entry 06 2012 to 04 2014 Business Operation Analyst Company Name City State Liaison between sales and customer for analyze the best option for customer customization services Coordination and execution for customer services from second touch rework area manufacturing site Coordinate second touch operations such as forecasting production plan process improvements Analysis of backlog management Responsible for 2nd touch area p People management 80 people 2 shifts Suppliers relationship 01 2011 to 06 2012 CSSM Customer Sales Support Manager Company Name City State Pricing update New orderable items creation customer relationship Anticipates and communicates product pricing updates Ensures set up and maintenance of Contracts PS Utilizes configuration tools to develop valid configurations meeting sales customer reqs Create submit manage Lifecycle Maintenance of PN Proactively manages EOL NPI in offering and catalog Propose alternatives for EOL products Drive catalog set up maintenance in line with Sales and customer requirements 04 2010 to 01 2011 INVENTORY CONTROL TEAM LEAD Company Name City State Inventory Control supervision Customer Service New Projects Implementation Purchase and sales management People management Supervise train and provide support to the Hub s Specialist 1 in charge Drive the month end closing process at end of period Ensuring that all Hub s Specialist complete all their month end close task s and to detect any issue regarding receipts and sales Develop and organize the agenda and work plan for physical inventory at different warehouses in US such as coordinate the process of claim to recover part of the discrepancies reported by the warehouse contact Coordinate and follow up for all new set up s within the VMI Vendor Management Inventory schema Projects involved 04 2008 to 04 2010 Cost Accountant Company Name City State General Ledger Inventory control Cost Analysis Customer service P L Expenses analysis Revenue recognition Financial and Fiscal statement preparation presentation and accounting reviews Costs control for distribution companies in US EUROPE and MEX Intercompany Financial Customer service US GAAP knowledge SOX Audit VMI financial flows set up PPV monitoring and handling Expenses analysis P L and Balance sheet reconciliation Overall Inventory control for Finance and Logistics process 05 2007 to 04 2008 Inventory Controller Hub Specalist Company Name City State Purchase management Inventory control Customer service Sales order management Overall Inventory control Distribution Centers Logistics criteria management EXW DDP DDU Flextronics Supply Chain responsibility Purchase Sales Return orders RMA RTV PPV management Forecast and cycle count analysis Keep the inventory accuracy Sales order management Purchase order management 05 2006 to 05 2007 Replenishment Coordinator Company Name City State VMI Management Supply chain management Inventory control Work with Buying staff and Store Operations to identify sales inventory opportunities Confer with vendor contacts to obtain favorable and timely deliveries as well as the best possible pricing Waterfall forecast analysis Inventory Planning Supply negotiation VMI SMI program JIT scenario negotiation trough 3PL s and In Plant Store Hardware and packing Suppliers setup trough IPS and Tents outside of production buldings for direct point of use delivery Supply Chain Management Education 2008 Diplomado Cost Accounting University of Guadalajara City State Mexico 2004 Bachelors Degree International Business University of Guadalajara City State Mexico Personal Information Languages English 90 Portugues 60 Skills Customer Service Self Starter Team player Analytics Additional Information

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SENIOR CLIENT ADVOCATE II Accomplishments Earned the Workgroup for Electronic Data Interchange WEDI Award of Merit 2 years in a row for educating the health care industry on electronic claims attachments Affiliations Health Level Seven Standards Developing Organization knowledge of V2 messages Fast Healthcare Interoperable Resources FHIR and the Meaningful Use electronic health record standard Consolidate Clinical Document Architecture Summary Motivated Business Analyst with the technical expertise and business acumen necessary to translate business requirements and objectives into scalable highly resilient and successful system solutions Skills Data analysis Business artifacts documentation Strategic planning Business development Team player Workflow analysis Product launches Brand management MS Project SQL and databases Risk mitigation and management Data mapping Service oriented architecture Release planning Collaboration tools Test case scenarios Requirements gathering Gap analysis Experience 12 2002 to 12 2017 Senior Client Advocate II Company Name City State SuppCRAIG Gabron CRAIG Gabron orted BlueCross BlueShield of South Carolina s TRICARE Military Health Insurance line of business functioning in an analyst role This position required an ability to work in a matrix environment across cross functional teams and the ability to produce results in a highly dynamic and formative environment Duties and responsibilities included Documented business processes and analyzed procedures to see that they would meet changing business needs Assessed the impact of current business processes on users and stakeholders Conducted interviews with key business users to collect information on business processes and user requirements Identified process inefficiencies through gap analysis Increased annual revenue by 5 by recommending improvements in efficiency for routine pricing updates Performed TRICARE bench marking analysis and identified savings opportunities and potential product enhancements Researched and resolved issues regarding extracting data from a clinical EHR for HEDIS measure calculation for two HEDIS measures Colorectal Cancer Screening COL and Controlling Blood Pressure CBP Implemented user acceptance testing with a focus on documenting defects and executing test cases using HP s Application Lifecycle Management tool Managed testing cycles including test plan creation development of SQL scripts and co ordination of user acceptance testing 12 2002 to 12 2017 Senior Client Advocate II Company Name City State Managed the relationship between the Health Net BlueCross Operations and BlueCross Information Systems Application areas with ten direct reports Optimized and managed research and development spending through collaboration with key business leaders Trained four new employees on accounting principles and company procedures Created periodic reports comparing budgeted costs to actual costs Suggested budgetary changes to increase company profits Provided timely actuals forecast and budget data for IT and corporate management Worked with management at the project level to ensure expense plans are achieved 03 1992 to 11 1996 Manager Information Systems City State Managed the relationship with Cable and Wireless Communications in London England on the installation of a telecom billing system leading a team of 12 analysts and programmers in the analysis design and coding of the international telecommunications commercial billing software Gathered detailed use cases and requirements through regular on site visits virtual meetings and customer advisory board sessions Translated business goals feature concepts and customer needs into prioritized product requirements and use cases Collaborated with the sales marketing and support teams to launch products on time and within budget Coached and mentored twelve new staff members including conducting performance reviews Led communication with stakeholders regarding product goals and progress made Tested and implemented new technology based global projects such as international telephone billing system Created innovative and intuitive product features such as a packetize billing system Education and Training 1976 Bachelor of Science Health and Physical Education Computer Science and Information Technology Computer Science Slippery Rock University of Pennsylvania Northampton Community College City State Health and Physical Education Computer Science and Information Technology Magna Cum Laude Computer Science 1980 Computer Science Computer Science Skills billing system Blood Pressure Brand management Business development business processes Cancer Data analysis sales SQL telecommunications telecom

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VETERAN ADVOCATE INTERN Professional Summary An industrious organized professional with excellent analytical and observational skills who enjoys working as a team player and desires to work for a professional company in the Human Services Field An industrious organized professional with excellent analytical and observational skills who enjoys working as a team player and desires to work for a professional company in the Human Services Field Skills Conflict resolution skills Superior Organizational Skills Exceptional interpersonal skills Ability to work effectively with a team Excellent Customer Service Skills Effective Problem Solving Skills Excellent Critical Thinking Skills Detail Oriented ability to maintain confidentiality Experienced interviewer and trainer Able to perform in critical or unusual situations Capable of dealing with cyclical workload pressures Awareness of federal and state employment related laws and regulations Time management skills COMPUTER SKILLS XP Professional Windows 10 Microsoft Office Microsoft Word PowerPoint Excel Trained in Basic SPSS software Microsoft Outlook Internet Explorer Google Windows Live ChildPlus Sen track database Conflict resolution skills Superior Organizational Skills Exceptional interpersonal skills Ability to work effectively with a team Excellent Customer Service Skills Effective Problem Solving Skills Excellent Critical Thinking Skills Detail Oriented ability to maintain confidentiality Experienced interviewer and trainer Able to perform in critical or unusual situations Capable of dealing with cyclical workload pressures Awareness of federal and state employment related laws and regulations Time management skills COMPUTER SKILLS XP Professional Windows 10 Microsoft Office Microsoft Word PowerPoint Excel Trained in Basic SPSS software Microsoft Outlook Internet Explorer Google Windows Live ChildPlus Sen track database Risk management processes and analysis Process implementation Conflict resolution Project management New Hire Orientation Organized and Dependable Records Maintenance Conflict resolution skills Superior Organizational Skills Exceptional interpersonal skills Ability to work effectively with a team Excellent Customer Service Skills Effective Problem Solving Skills Excellent Critical Thinking Skills Detail Oriented ability to maintain confidentiality Experienced interviewer and trainer Able to perform in critical or unusual situations Capable of dealing with cyclical workload pressures Awareness of federal and state employment related laws and regulations New Hire Orientation Records Maintenance Awareness of federal and state employment related laws and regulations Risk management processes and analysis Process implementation COMPUTER SKILLS HRIS XP Professional Windows 10 Microsoft Office Microsoft Word PowerPoint Excel Trained in Basic SPSS software Microsoft Outlook Internet Explorer Google Windows Live ChildPlus Sen track database Conflict resolution skills Superior Organizational Skills Exceptional interpersonal skills Ability to work effectively with a team Excellent Customer Service Skills Effective Problem Solving Skills Excellent Critical Thinking Skills Detail Oriented ability to maintain confidentiality Experienced interviewer and trainer Able to perform in critical or unusual situations Capable of dealing with cyclical workload pressures New Hire Orientation Records Maintenance Awareness of federal and state employment related laws and regulations Risk management processes and analysis Process implementation COMPUTER SKILLS HRIS XP Professional Windows 10 Microsoft Office Microsoft Word PowerPoint Excel Trained in Basic SPSS software Microsoft Outlook Internet Explorer Google Windows Live ChildPlus Sen track database Work History Veteran Advocate Intern 01 2012 to 04 2012 Company Name City State Collected veteran information through interviews observations and test Completed holistic care plan for homeless veteran and 30 day reviews Referred Veterans to other agencies based on their needs Prepared appropriate reports for use by collaborating organizations Attended program staff meetings treatment reviews Conducted meeting to inform team members of new resources Updated Veteran information in Base Camp database Managed 15 Veterans Liaison with local agencies to assist homeless Veterans Conducted research for other programs to assist homeless Veterans Conducted follow up interviews on a monthly basis Determined Veteran s eligibility for the homeless program Intensive Supervision Officer 02 2016 to 04 2018 Company Name City State Monitors Juvenile Offenders sentenced to probation and parole Provide innovative ideas to improve efficiencies to accomplish work Manage case load of 18 juvenile Scan documents for appropriate record keeping purposes Sends out referral for mental health counseling and alcohol and drug treatment Conducts interviews maintains detailed case notes Acts as a liaison by reporting probation violations to the court with violation details Employment assistance Maintains case notes in database completes monthly reports Conducts daily weekly and monthly interviews Carries out risk assessments in order to protect the public for further possible offending Provides pre sentence reports for court on juveniles charged with an offences which helps judges decide what sentence should be passed Attending court sometimes to testify about written recommendation reports Instructs and conducts juvenile prevention classes Explain Probation Court Orders Parole Guidelines Hunan Services Specialist 06 2014 to 02 2016 Company Name City State Engage children and families in development of treatment plans Manage case load of 35 53 children Assisted with Shelter duty in emergency situations Scan documents for appropriate record keeping purposes Supervised 4 5 Case Managers Conducts interviews elicit pertinent information from reporters of child abuse and neglect Strong written oral and interpersonal communication skills maintains detailed case notes Provide innovative ideas to improve efficiencies to accomplish work Acts as a liaison by reporting to the court when families are not willing to corporate with DSS Maintains case notes in database completes monthly reports Maintain confidentiality and comply with policies and procedures Consultation with Law Enforcement prepare court documents collaborate with Guardians ad litem service providers Attending court to testify about written recommendation reports Train new staff on policies and procedures demonstrate integrity DUI Probation Officer 10 2012 to 06 2014 Company Name City State Monitors State Offenders sentenced to probation Manage case load of 250 probationer Scan documents for appropriate record keeping purposes Conducts interviews Maintains detailed case notes Administers and revaluates drug screens Acts as a liaison by reporting probation violations to the court with violation details Assisted with interviews and trained New Hires Evaluated New Hire Progress as well as Individualizes Improvement plans Maintains case notes in database completed monthly reports by monthly deadlines Conducts weekly and monthly interviews with offenders Carries out risk assessments in order to protect the public for further possible offending Provides pre sentence reports for court on individuals charged with an offences which helps judges decide what sentence should be passed Attending court to testify about written recommendation reports Participate in annual review and performance management process via training and reporting activities as assigned Family Service Worker Georgia Pre 08 2012 to 10 2012 Company Name City State Recruit and enroll participants that qualify for Head Start and Pre k partnership program Review and verify eligibility criteria for 40 to 60 potential participating families Scan documents for appropriate record keeping purposes Assist participating families with locating financial educational and other informational resources Ensure that participating child medical health and dental requirements are met Maintain ongoing communication with families by following up with parents Contact family pediatrician dentist and other medical professionals for update of all health documents Responsible for meeting or exceeding program requirements for participant s healthcare mental health disabilities social services and parent involvement Process referrals for children with behavior and or developmental concern Assist families with finding a medical dental home and maintaining medical insurance Rehabilitation Care Technician 12 2003 to 08 2012 Company Name City State Provide direct care to patients suffering post acute medical injuries Perform EKG s vital signs bathing and intermittent cauterizations Assist patients with multiple chronic diagnoses including Chronic Obstructive Pulmonary Disease Asthma Traumatic Brian Injury Cerebrovascular accident Record and document patient s behavior assist with admissions and discharges Monitor and record patient s glucose weight pulse oximetry and I O Assist in Emergency Code situations by calling additional personal gathering emergency equipment and or starting Cardiopulmonary resuscitation CPR Team Lead 06 2001 to 07 2003 Company Name City State Complete department Payroll and maintain updated attendance performance reports for Customer Care staff Maintain accurate department staffing plans Scan Human Resource documents to accounting for appropriate record keeping purposes Maintain accurate performance reports for subordinates and follow up as needed Issue corrective action PIP Performance evaluation Plans evaluations on each team member as required Maintained time card and requested time off per policy Complete performance evaluations on all staff in a timely manner Create compile maintain and publish statistic data reports to be used by other members of the organization Communicate with other departments and contractors via phones video conference skype and e mail in a clear concise and professional manner to resolve pending customer issues Participate in annual review and performance management process via training and reporting activities as assigned Provide innovative ideas to improve efficiencies to accomplish work Recommends new approaches policies and procedures to effect continual improvements in efficiency of department and services performed Participate in auditing Department tasks functions to identify process improvement opportunities Participate in Department Leadership meetings and or conference calls on a regular basis Complete department special projects as assigned by the Department Manager Performs any other task as deemed necessary by the Organization Education Master of Science Human Resource Management Human Resource Generalist 2019 Strayer University City State Human Resource Management Human Resource Generalist Bachelor of Arts Sociology May 2012 Augusta State University City State Sociology GPA 3 35 Quantitative Methods of Research I and Research Methods II Methods in Sociological Research Psychology Social Problem Analysis Health Psychology Gerontology Sociology of Death Grief and Caring Medical Terminology ROFILE ___________________________________ More than ten years of experience in human services and healthcare related fields Demonstrated ability to learn new skills and concepts quickly Proven interpersonal skills acquired through work experience academic projects and mentor and leadership opportunities Acknowledge for exceptional organizational and management skills Self motivated able to effectively set priorities to achieve immediate and long term goals and meet operational deadlines Excellent oral and written communication skills developed through numerous class presentations essays and reports while pursuing my degree Diligent and able to adjust to fast pace environment Extremely reliable under pressure Skills academic accounting ad auditing Basic interpersonal communication Excellent oral interpersonal skills oral concise Conflict resolution Consultation counseling CPR Critical Thinking Excellent Customer Service Customer Care database dentist Detail Oriented EKG s e mail essays fast financial Human Resource insurance Internet Explorer Law Enforcement Leadership notes management skills Medical Terminology meetings mental health mentor Excel Microsoft Office Microsoft Outlook PowerPoint Windows Microsoft Word Monitors Organizational Skills organizational Assist patients bathing Payroll pediatrician performance management policies presentations Problem Analysis Problem Solving Skills process improvement Progress Psychology record keeping reporting Research I Research resuscitation Self motivated social services SPSS staffing phones Time management trainer treatment plans video vital signs written written communication skills

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DISABILITY ADVOCATE Professional Summary Dedicated Public Health Administrator adept at public and community relations staff development and project management Seeking an opportunity to merge managerial experience with the public health field resulting in improved patient care and increased company rate of investment return Education and Training East Stroudsburg University 2016 Bachelor of Science Public Health Health Services Administration Public Health Health Studies department City State United States GPA Dean s List and Honor Roll Academic Achievement Award Beneficiary Currently 107 credits and needing 13 more GPA 3 72 Public Health Health Services Administration Dean s List and Honor Roll Academic Achievement Award Beneficiary Currently 107 credits and needing 13 more GPA 3 72 Public Health Health Studies department Community College of Philadelphia 2015 Associate of Science Social Behavioral Science Health Services City State United States GPA International Honor Society Four term recipient of Dean s List Academic Achievement Award and Honor Roll Graduated with High Honors GPA 3 73 Social Behavioral Science International Honor Society Four term recipient of Dean s List Academic Achievement Award and Honor Roll Graduated with High Honors GPA 3 73 Health Services Accomplishments 08 2006 Philadelphia and Surrounding Area Present Representative of the Think First National Injury Prevention Program Featured on Community College of Philadelphia s T V Program Tapestry of Life Resilience and Health Participant of many Magee Rehab Hospital programs including Spasticity Training for Health Professionals Adam Taliaferro Benefit Night of Champions Wheel Chair Sports advisor Physical Therapist Doctorate Program a Peer Group mediator and Jerry Segal Charity Classic contributor Walk it Out national 24 hour step a thon to bring awareness to SCI Research subject at Restorative Therapies Inc for muscle atrophy reduction benefits Health Professional Peer Mentor at Thomas Jefferson University Partnered with Temple University s Center for Asian Health CAH on sodium reduction initiative Featured in Philly com article on nutrition in health of those living with a disability Highlighted in Archives of Physical Medicine and Rehabilitation Official Journal in an article titled Cycling with Functional Electrical Stimulation after Spinal Cord Injury What s in it for Me Single father of 3 current college students one senior studying nutrition chemistry one a junior Pharmacist and a freshman pre law student Participant and speaker addressing concerns of health and nutrition at Magee Rehab s Outpatient Program Professional Experience Company Name September 2005 Disability Advocate City State Advises patients to community resources make referrals and devises realistic treatment plans Interviews clients individually and with family to determine what services best address their needs Counsels and prepares residents in their transition back into the community Encourages members to continue attending group fitness classes Represents the company at industry meetings Advocates and recommends to patients care providers and relatives about communicative strategies and devices Cultivates positive relationships within the community through public relations campaigns Conducts Community Health Needs Assessment CHNA Works with President and C E O offices as patient liaison and report concerns appropriately Maintains hierarchy structure ensuring that communication is properly filtered Company Name June 1986 to May 2004 Supervisor Lead Trainer Human Resources Rep and Shift Controller City State Coordinated department functions for staff of 200 employees Maintained detailed administrative and procedural processes improving accuracy and efficiency Facilitated meetings as liaison with other departments Updated employee accounts and information on a daily basis A key member of the global distribution operations team which coordinated shipments globally Entered data into DIAS to load and manipulate data for production reports Served as mentor to junior team members Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools Manually created shipments assigned carriers and dispatched shipments Communicated crises delays or carrier schedule changes to internal and external customers Dispensed guidance direction and authorization to carry out effective plans Ensured work was accomplished safely with established operating procedures and practices Skills administrative C Community Health clients direction logistics meetings mentor Works Needs Assessment processes public relations quantitative analysis simulation treatment plans

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PATIENT ADVOCATE Summary Seeking an opportunity in an Management HR Department where my professional experience and education will allow me to make an immediate contribution as an integral part of a progressive organization Education and Training HealthCare Administration Human Resources 2017 Herzing University Online City State Unitted States Bachelor of Science Management Human Resource Management 2009 Kaplan University City State United States Business Administration Management 2007 Kaplan University City State WFHM Reverse Mentoring Senior Management 1983 MSTA Business College City State WFHM Diversity Program MBA 2011 Chuck Bishop Eric Stoddard Diverse Leaders Program CRA Best Practices Project October 2011 Business Administration Management Learning and Development Springfield IL Human Resources Mentor Jennifer Cultip Smith HR Manager NC Experience Patient Advocate May 2017 to Current Company Name City State As a patient advocate I am responsible for the developing revising and implementing policies and procedures as needed Facilitates the patient complaint grievance process with positive patient experience Making rounds to each unit daily visit all new admissions and also identify patients needs or issues and then visit the patients to advocate on their behalf Actively working with unit leaders and staff to assign and assure follow up action is taken quickly to resolve all issues Documenting and reporting trends in patient attitudes and or obstacles to delivery immediate service recovery Investigates referrals complaints through review of records and discussion with appropriate individuals in an objective thorough and tactful manner Participates in staff and community education on patient rights the complaint procedure and other related issues as requested Generate weekly end of month reports and track IRIS reports discharge phone calls reporting back to unit leaders positive negative feedback Training coaching delegating work responsibility Office Support March 2015 Company Name City State Managed day to day operations with minimal supervision Created reports and Purchased office material Performs complex clerical services for the Intact Services Provide clerical support to the team supervisor staff delegated work flow Including but not limited to mailing filing scanning confidential documents extensive communication with all statewide agencies business managers and financial managers Review each bill within five 5 working days of receipt for accuracy and completeness Notify the Purchase Of Service POS agency of any adjustment to the bill that must be made due to incorrect information and then submit the bill for payment Prepare Billings that are completed and accurate for processing and remove inaccurate entries from the CFS form Sent incorrect cases to the POS agency to be corrected and re billed Created a new Bureau of Operations Intact Family Services Billing Process Manual Created a billing tracking system for all incoming bills business managers POS intact email distribution list Review each bill within five 5 working days of receipt for accuracy and completeness Notify the Purchase Of Service POS agency of any adjustment to the bill that must be made due to incorrect information and then submit the bill for payment Prepare Billings that are completed and accurate for processing and remove inaccurate entries from the CFS form Sent incorrect cases to the POS agency to be corrected and re billed Created a new intact billing work flow from SACWIS for billing staff Operations Team Lead September 2002 to January 2015 Company Name City State Interact and act as a liaison with business clients business partners internal and external staff and update share point sites Review and certify system access for team members Prepare agendas materials coordinate room equipment reservations Manage electronic calendars schedule meetings appointments conference calls Conduct interviews and make hiring recommendations Contribute and participate in team coaching and performance development discussions Pre Screening Candidates for Interviews Facilitate feedback discussions with individuals Participate and conduct team member training Create offer Letters and Hiring Kit Ensures that the team s acquisitions are completed on time and accurately Planning coordinating and monitoring daily activities ranging from routine to moderately complex work in a major corporate environment Reviewing prioritizing and distributing daily work to meet deadlines and goals Monitoring work in progress making adjustments as needed Effectively trains staff on duties responsibilities and expectations Accomplishments Founder of Women Embracing Diversity Non Profit Women s Support Group Organize Women Conferences Plan Activities Skills acquisitions agency Billing Billings clerical Coach coaching clients email Senior Management filing financial Hiring Human Resources HR Information Security Letters mailing materials MBA meetings Mentor Mentoring Access PowerPoint share point Windows XP Microsoft word Networking POS Presentations progress scanning supervisor Excel Generating Reports MyRounding Application and Press Ganey

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YOUTH ADVOCATE Professional Summary Motivated enthusiastic responsible and goal oriented young educator seeking new opportunities in education and educational background of Psychology and Sociology Personal and empathetic with great sense of humor and the ability to bring out the best in others Skilled in working with children with special learning skills and mental health issues Motivate and able to bridge student experiences academic lessons and subjects to real life situations Active team member who can effectively collaborate with all stakeholders and establish quality relationships in working with difficult children Core Qualifications Critical thinker Problem resolution ability Client family focused Solution focused counseling Self starter Dedicated patient advocate Low income and homeless populations Client engagement Quick learner Case management Compassionate Reliable transportation Experience Youth Advocate 09 2015 Company Name City State Work with youth ages 12 18 that are homeless for various reasons living in shelter with personal social academic and life goals Consult with other professionals regarding the treatment of specific clients Counsel and prepare residents for their transition back into the community Quickly respond to crisis situations when severe mental health and behavioral issues arose Teacher 06 2011 to 04 2015 Company Name City State Develop individual educational plans IEPs designed to promote students educational physical or social development Confer with parents administrators testing specialists social workers or other professionals to develop individual education plans IEPs Confer with parents guardians teachers counselors or administrators to resolve students behavioral or academic problems Maintain accurate and complete student records as required by laws district policies or administrative regulations Develop or implement strategies to meet the needs of students with a variety of disabilities Teach students personal development skills such as goal setting independence or self advocacy Teacher 06 2008 to 07 2011 Company Name City State Maintain accurate and complete student records as required by laws district policies or administrative regulations Guide or counsel students with adjustment problems academic problems or special academic interests Modify the general kindergarten or elementary education curriculum for special needs students Confer with parents administrators testing specialists social workers or other professionals to develop individual education plans IEPs Develop individual educational plans IEPs designed to promote students educational physical or social development Teach students personal development skills such as goal setting independence or self advocacy Mental Health Case Manager 10 2004 to 06 2011 Company Name City State Maintain confidentiality of records relating to clients treatment Encourage clients to express their feelings and discuss what is happening in their lives helping them to develop insight into themselves or their relationships Fill out and maintain client related paperwork including federal and state mandated forms client diagnostic records and progress notes Refer patients clients or family members to community resources or to specialists as necessary Teacher 06 2003 to 07 2007 Company Name City State Confer with parents administrators testing specialists social workers or other professionals to develop individual education plans IEPs Develop individual educational plans IEPs designed to promote students educational physical or social development Encouraged students to persevere with challenging tasks Differentiated instruction according to student ability and skill level Encouraged parents to take an active role in their child s education Accomplishments Maintain accurate and complete student records as required by laws district policies or administrative regulations Develop individual educational plans IEPs designed to promote students educational physical or social development Confer with parents administrators testing specialists social workers or other professionals to develop individual education plans IEPs Develop or implement strategies to meet the needs of students with a variety of disabilities Teach students personal development skills such as goal setting independence or self advocacy Guide or counsel students with adjustment problems academic problems or special academic interests Bachelors Degree in Psychology and Sociology Master s in School Administration Supervision 45 hours of Masters level course in school counseling Certified in Special Education K 12 Passed the Praxis Series 10 years of related teaching experience Five years of related mental health experience Experience with dealing with families and conducting meetings Silver National Career Readiness Certificate Education Master of Education May 2016 LIBERTY UNIVERSITY City State GPA GPA 3 57 GPA 3 57 Bachelor of Arts Psychology Sociology May 2003 NORTH CAROLINA WESLEYAN COLLEGE City State GPA GPA 2 72 Psychology Sociology GPA 2 72 Master of Education School Administration Jun 2006 CAMBRIDGE COLLEGE City State GPA GPA 3 82 GPA 3 82 High School Diploma Jun 1997 EASTERN SENIOR HIGH SCHOOL State Skills Mental Health Excel PowerPoint Windows Microsoft Word Quality Teaching

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QUALITY ASSURANCE ADVOCATE Summary I have recently completed five years of military service with the United States Army During my tenure in the service I have acquired training and experience in a variety of areas including human resources management staff training operations management customer service and personnel administration As you will note from my resume I have progressed through several levels of leadership responsibilities and have excelled in consistently exceeding organizational goals for productivity and quality Based on my diverse experience extensive training and strong work ethic I am confident that I would quickly become a valuable member of your organization It would be my pleasure to meet with you in person to further discuss my qualifications Thank you for your time and consideration I look forward to speaking with you by the end of the week Sincerely Jeanette Bellamy To obtain a position utilizing my skills to achieve organizational goals Highlights Troubleshooting proficiency Microsoft Office expert Strong ActiveX troubleshooting skills DHCP DNS Ethernet and Firewall proficient MS Office proficiency Accomplished with mobile devices Proficient in AVG Printers PC Security systems Patient and diligent Exceptional telephone etiquette Experience QUALITY ASSURANCE ADVOCATE August 2014 to Current Company Name City State Time 40 hrs week Audit and report on customer interactions using the current Time Warner Cable Quality program Utilizing the Time Warner Cable Quality database recording platforms and analytics tools perform trend based auditing and data entry Calibrate for consistency Hold supervisor forums Support New Hire training via role play and mentoring Use of speech analytics to facilitate and monitor trends Active in site level events supporting the Quality initiative this may include mentoring new hire support recognition events etc SIGNATURE HOME ADVISOR May 2013 to August 2014 Company Name City State Time 40 hrs week Responsible for providing quality service to customers via phone in account activation maintenance billing problem solving modification enhancement and when required de activation Maintains a focus on sales culture by upselling products and services to existing customers and making customer retention a priority Utilizes a thorough knowledge of billing system functions order entry processes TWC marketing strategies and pricing structure TWC products and services and troubleshooting of those products and services Troubleshoots with TWC subscribers who are having difficulty with video and data services utilizing all available diagnostic tools RETAIL SALES CONSULTANT April 2012 to April 2013 Company Name City State Time 30 hrs week Sold all products and services offered by the Company Met all sales objectives and handle all administrative aspects of the sale including completing customer contracts and warranties pulling products from inventory accepting customer payments and filing the completed orders Maintained strong knowledge of all Company products accessories pricing plans promotions and service features LEASING CONSULTANT July 2011 to April 2012 Company Name City State Time 30 hrs week Interacted with prospective and current residents to explain the apartment community and its units along with the benefits of the living there to achieve maximum occupancy and net operating income Responsible for ensuring that the entire leasing process is completed in accordance with the policies and procedures outlined in the Management Excellence Series Assisted with preparing leasing paperwork i e applications lease agreements addenda employment checks credit checks and leasing move in packets collecting and safeguarding of all monies maintaining all resident files and completing of service request forms INTERN STUDENT September 2010 to May 2011 Company Name City State Time 30 hrs week Analyzed and resolved both simple and complex computer problems Provided effective courteous and timely responses to requests for service Maintained confidentiality and integrity of information residing on client systems as well as physical security of those systems Integrated clients desktop systems with supported RIT systems and servers HUMAN RESOURCE ASSISTANT May 2008 to December 2009 Company Name City State Time 40hrs week Conducted either the pre enlistment and or the pre accession interview of applicants Questioned applicants to obtain and or verify complete data required for entry into the military service Acquired training and experience in a variety of areas including human resources management staff training and personnel administration Broke down assembled and distributed applicant enlistment record packets for all services Determined types of orders and pertinent information from enlistment documents HUMAN RESOURCE MANAGER November 2002 to July 2007 Company Name City State Time 40hrs week Completed five years with the U S Army gained upper level manager status Participated in the complete revitalization and overhaul of the U S Military in general Supervised employees In out processing over 10 000 employee records customer service and employee personnel actions Led company to receiving one of the top finance awards in the Responsible for database accuracy for more than 20 000 employee records on a daily basis Education Bachelor of Science Business Administration Computer Information Systems May 2013 North Carolina Central University City State Business Administration Computer Information Systems Master of Science Administration of Justice Law Enforcement Organizations March 2016 University of Phoenix City State Law Enforcement Organizations Associate of Applied Science Computer Network Systems December 2009 ITT Technical Institute City State Computer Network Systems Interests ITT Technical Institute Gamma Beta Phi Honor Society NCCU Iota Tau Chapter of Phi Beta Lambda INC Skills administrative Army auditing benefits billing billing system Cable contracts credit client clients customer service data entry database features filing finance focus forms human resources management inventory marketing strategies mentoring order entry personnel policies pricing problem solving processes Quality receiving recording sales servers speech staff training supervisor phone trend troubleshooting video Additional Information ACTIVITIES ITT Technical Institute Gamma Beta Phi Honor Society NCCU Iota Tau Chapter of Phi Beta Lambda INC

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BENEFIT ADVOCATE SUPERVISOR Summary Represent a reputable company as an Underwriter proving my value by building and supporting a healthy and profitable book of business Highlights Licensed Property Casualty Life and Disabilty Insurance Agent in Washington Technical and Soft Skill Coaching Supervising Coverage Counseling Training Development of Training Materials Workflows Procedures SharePoint Sites Wiki Pages Quality Assurance Programs Form Letters and Newsletter Articles Problem Solving De Escalations Employee Development Quality Assurance Work Force Management Time Keeping Vacation Scheduling Attendance and Schedule Adherence Coaching Hiring Employee Onboarding and Termination Customer Care Front Line Underwriting Needs Analysis Cross Selling Up Selling Endorsing Policies Billing Analysis Collaboration Project Management Proficient with MS Windows MS Office Applied Epic Vertafore Sagitta BenefitPoint CC Pulse Verint Impact 360 Verba Kronos MyTime DocuSign Taleo Cisco Enterprise Finesse Admin Report Server SalesForce Service Cloud and more Running reports analyzing and organizing data in Excel using pivot tables Experience with products and services of a multitude of insurance carriers including but not limited to American Modern Chubb Dairyland Foremost Kemper RLI Mapfre MetLife Mutual of Enumclaw PersonalUmbrella com Progressive Safeco Travelers Premera Blue Cross Regence Blue Shield United Healthcare Aetna Cigna Kaiser Permanente Group Health Symetra Unum Delta Dental Willamette Dental and VSP Experience Benefit Advocate Supervisor May 2014 to Current Company Name City State Provide guidance and direction to a team of Licensed Life and Disability Benefit Advocates Present and promote Benefit Advocate services to both internal and external prospects Assist Consultants and Client HR with advanced needs sensitive and escalated issues Provide guidance and assistance on insurance questions client relations carrier issues guidelines technical support and more Coordinate daily operations manage schedule and attendance adherence Coach and train advocates on systems benefits carrier guidelines and soft skills Conduct regular quality assurance one on one s performance reviews and team meetings Monitor department service levels to ensure that quality customer service is maintained Perform the work of Benefit Advocate during peak periods and take call escalations Implement new systems and improve processes to create efficiencies Customer Service Supervisor November 2011 to May 2014 Company Name City State Coach and provide guidance to 14 Licensed Property Casualty Customer Service Agents Coordinate daily operations manage schedule and attendance adherence Support training and reinforce process recommendations aimed at developing a high performance team with an emphasis on account management and sales support Conduct regular one on one s performance reviews and team meetings Monitor department service levels to ensure that quality customer service is maintained Provide guidance and assistance on Insurance questions customer relations carrier issues underwriter guidelines technical support and more Act as Hiring Manager seeking talent organizing interviews and making hiring decisions Side by Side and remote monitoring for quality performance and adherence purposes Perform the work of customer service agent during peak periods and take call escalations Create and represent the department on special projects initiatives Customer Service Lead September 2005 to October 2011 Company Name City State Assist department supervisors with the coaching training and mentoring of Customer Service Agents Monitor department productivity take escalated calls answer questions and provide assistance to co workers Take 40 calls per day assisting insured s and agents with policy billing and servicing needs Take on projects as needed Education Bachelor of Social Sciences 2009 University of Washington Law Gender and Ethnicity The National Alliance for Insurance Education and Research Current Certified Insurance Councilor Agency Management Life Health Commercial Property Goal to complete Personal Lines and Commercial Casualty by the end of the year 2016 to earn my CIC designation Skills account management Agency benefits Billing Cisco Coach Coaching com Counseling Client client relations customer relations Customer Service Customer Care direction Hiring HR Insurance Kronos Law Letters meetings mentoring Excel MS Office SharePoint MS Windows Needs Analysis Enterprise Newsletter organizing peak performance reviews pivot tables Policies Problem Solving improve processes Project Management quality quality assurance Research Selling sales support Scheduling Supervising technical support Employee Development Training Materials underwriter Underwriting Articles

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BENEFIT ADVOCATE Career Overview Customer Service Representative who maintains a high level of professionalism patience and efficiency to minimize customer dissatisfaction and increase customer loyalty Core Strengths Strong organizational skills MS Word MS Excel MS PowerPoint MS Office Publisher Outlook Loan Servicing Systems MSP Fidelity SEAS and Image Viewer Legal Search Engine Lexis Nexis Westlaw CRM Selling System Citrix online medical software Encoder Pro and MedPolicy Negotiation competency Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Employee relations specialist High customer service standards Customer service management expertise Troubleshooting skills Telecommunications knowledge Work Experience Benefit Advocate March 2015 to Current Company Name City State Provide excellent customer service by responding to customer interactions via the telephone email or internet in a professional courteous accurate manner while recording a brief overview of communication Resolves customer inquiries and concerns with first call resolution assist with the members needs regarding benefits eligibility claims financial spending accounts and correspondence Answers customer s questions to help guide and educate them through selecting the best benefit plan options maximize the value of their health plan benefits by helping them understand and select quality care providers Intervene with care providers doctor s offices on behalf of the member to assist with appointment scheduling or connections with internal specialists for assistance Assist in negotiating fees with healthcare providers on behalf of members Encourages self sufficiency by assisting members in navigating company websites cell phone applications and tools Take ownership of each call to build rapport by providing resolutions on behalf of the member in real time Creates generates and initiates requests for customer callbacks to allow research and follow up with the customer Research complex claims issues across multiple databases and work with support resources to resolve customer issues in addition to collaborating with other departments to resolve escalated issues Provide benefits education and status on previously submitted pre authorizations or pre determination requests Exceeds the performance goals established for the position in the areas of efficiency call quality customer satisfaction first call resolution and attendance Participates in and supports the development and implementation of special projects Research and solve claims and billing issues Helps members with eligibility and benefits coverage questions Interfaces with insurance carriers physicians hospitals and other healthcare providers Online Customer Service Representative Aerotek Contractor December 2014 to February 2015 Company Name City State Provide excellent customer service by responding to customer interactions via the telephone email or internet in a professional courteous accurate manner while recording a brief overview of communication Contracted temporary assignment assisting customers with enrolling for online banking resetting user names and passwords Responsible for updating accounts with correct information for proper reception with advanced access codes for financial transfers and bill pay Assisted assist customers with accessing their accounts due to customer account protection blocks that prevent fraud and offer advanced protection Senior Customer Service Representative September 2013 to April 2014 Company Name City State Xerox Corporation Provide excellent customer service by responding to customer interactions via the telephone email or internet in a professional courteous accurate manner while recording a brief overview of communication Provided Services for Wellpoint Insurance Handled the needs of medical professionals providing excellent customer service Verified benefits and eligibility of medical policies claim statuses Researched and confirmed ICD 9 CPT Diagnosis codes are billable and valid based on medical necessity via online medical software Encoder Pro and MedPolicy Sales Representative Holistic Health Coach March 2011 to December 2014 Company Name City State Provide excellent customer service by responding to customer interactions via the telephone email internet or in person in a professional courteous accurate manner while recording a brief overview of communication CEO COO of Health and Wellness Weight Management Company Successfully sold over thirty thousand dollars in first six months of business Managed a team of nine health coaches who traveled the country networking and building the brand Successfully conducted both cold and warm sales calls Persuaded clients to adopt unhealthy lifestyles and eating habits Conducted weekly consultations via the phone or video chat and or social media forum Collaborated one on one with clients identified dieting and weight loss challenges set realistic dietary goals and designed weight management menus Collaborated with clients to create options to achieve healthy results according to body type Coached observed monitored results altered individual programs and celebrated milestones Duties also included office management customer support for online order status history Logged tracked and managed leads contacts organizations partners vendors and suppliers Office management administrative support including new health coach recruiting and training filing deposits and trade shows conferences and weight release parties Successfully supported branding with the ability to communicate healthy lifestyle practices and behavior modifications to clients maintained knowledge base of products nutrition and a healthy and active lifestyle Effectively used consulting coaching customer service inside sales and aggressive phone skills to maximize revenues Strategically utilized reports to meet performance expectations achieve goals and hit sales quotas Resolved customer issues and escalations Mortgage Insurance Customer Service Representative June 2008 to June 2011 Company Name City State Subject Matter Expert SME solely selected to train new hires by the contracted company Wells Fargo Promoted to Senior Mortgage Insurance Customer Service Representative Provide excellent customer service by responding to customer interactions via the telephone email or internet in a professional courteous accurate manner while recording a brief overview of communication Inbound customer service representative for hazard insurance clients Assisted borrowers and external customers Maintained hazard and flood lender placed insurance policies on mortgage loans Assisted with manual production and the training and development of new hires on specific campaigns Educational Background Associate of Science Paralegal Colorado Technical University Coursework in Paralegal Studies Skills Accounts payable and receivable Administrative support filing researching Banking billing branding Consulting Customer Service customer support telephone Data entry MS Excel MS Office Outlook MS PowerPoint Publisher MS Word Employee training Human resource recruiting payroll policies quality rapport insurance coaching Medical Billing and coding ICD 9 ICD 10 Mortgage loans negotiating networking Office management selling sales scheduling taxes phone skills phone trade shows type video websites

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HEALTH ADVOCATE Professional Summary I am an empowered health advocate with excellent communication and active listening skills with a strong motivation to succeed I am seen as reliable and approachable employee who quickly learns and masters new concepts and skills I am motivated and enthusiastic about helping patients and the community navigate rights and responsibilities during treatment Personable demeanor with priority on care and service Seen as a friendly team player with talent for operating in fast paced dynamic environments Skills Public Safety Administrative Support Proficient in Lytec Proficient in GSuite Patient rights Data entry Time management Problem solving skills Decision making abilities Crisis intervention Crisis communication Work History Health Advocate 03 2017 to Current Company Name City State Assisted patients in understanding individual rights and responsibilities in regards to care coverage and payment Reviewed all patient paperwork for accuracy including claims bills and medico legal documents Responded to 15 or more patient concerns and questions with compassionate and knowledgeable service in a day Entered continuing medical documentation into computer systems and managed database of information Compiled and reviewed medical charts Manages approximately 30 incoming calls emails faxes per day from patients pharmacies and doctor offices Used Lytec to schedule and manage patient appointments Balanced cash deposits credit card payments each day Took co payments compiled daily financial records Worked effectively with staff from all departments to coordinate resolutions Helped vulnerable individuals navigate complex healthcare system Developed and implemented training classes to educate team members and community residents Resolved patient flow problems improved operations and provided exceptional client support Security Officer 08 2015 to 02 2017 Company Name City State Preformed and authorized entrance and departure of over 30 vehicles cargo trucks and visitors Detected suspicious activities and watched for criminal acts and rule infractions Wrote detailed reports on property damage theft presence of unauthorized persons and unusual occurrences Patrolled private and public community premises to prevent and detect signs of intrusion and secure doors windows and gates Checked and secured 14 building entrances over 8 hours Patrolled 2 square miles of property to ensure safety of employees homeowners and guests Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations Security Coordinator 12 2019 to Current Company Name City State Checked identification of all persons entering and exiting facility Oversaw periodic safety inspections patrol service and immediate response to all safety security situations Remained flexible in rapidly changing environments and adapted to developing situations Responded to suspicious activities to investigate and resolve concerns with appropriate physical or verbal techniques Maintained composure and professionalism while screening visitors during high volume periods Adhered to established procedures and policies and posted orders to include enforcement of company rules policies and regulations Answered alarms and investigated disturbances contacting local law enforcement personnel for escalating crises Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public Resolved complaints and issues involving both guests and employees Completed incident reports by recording observations and occurrences and interviewing witnesses following physical incidents Worked both independently and collaboratively to resolve urgent issues which included building and personal incidents Secured entrances and exits via physical presence and careful monitoring of CCTV Secured premises and personnel by patrolling property and monitoring surveillance equipment including CCTV cameras Education Bachelor of Science Psychology 04 2017 East Stroudsburg University City State Member of Phi Sigma Delta Fraternity Member of P R I D E Club High School Diploma 2017 Naugatuck High School City State Graduated in Top 20 of class GPA 3 4 Participated in school Marching Band 2007 to 2009 Participated in school s Percussion Ensemble 2005 to 2009 Certifications CPR Certified 2015 2016 First Aid Training 2015 Skills Public Safety Administrative Support Proficient in Lytec Proficient in GSuite Patient rights Data entry Time management Problem solving skills Decision making abilities Crisis intervention Crisis communication Work History Transition Health Advocate 03 2017 to Current Company Name City State Assisted patients in understanding individual rights and responsibilities in regards to care coverage and payment Reviewed all patient paperwork for accuracy including claims bills and medico legal documents Responded to patient concerns and questions with compassionate and knowledgeable service Entered details into computer systems and managed database of information Compiled and reviewed medical charts Manages approximately 30 incoming calls emails and faxes per day from patients and pharmacies Used Lytec to schedule appointments Balanced deposits and credit card payments each day Took co payments and compiled daily financial records Worked effectively with staff from all departments to coordinate resolutions Security Officer 08 2015 to 02 2017 Company Name City State Monitored and authorized entrance and departure of vehicles cargo trucks and visitors Detected suspicious activities and watched for criminal acts and rule infractions Wrote reports on property damage theft presence of unauthorized persons and unusual occurrences Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors windows and gates Checked and secured 14 building entrances over 8 hours Patrolled 2 square miles premises to ensure safety of employees and visitors Maintenance 09 2014 to 04 2015 Company Name City State Vacuumed rugs and carpeted areas in offices lobbies and corridors Polished glass surfaces and windows Removed waste paper and other trash from the premises to designated area Disinfected and mopped bathrooms to keep them sanitary and clean Used chemicals and other cleaning equipment in a proper safe and responsible manner School Age Teacher 10 2013 to 04 2014 Company Name City State Addressed behavioral and learning issues with parents and daycare management Encouraged good behaviors using the positive reinforcement method Encouraged children to be understanding of and patient with others Made nutritious breakfasts lunches dinners and snacks for the children Engaged with children on an individual basis in a pleasant manner Organized structured learning activities for classroom of 15 students to teach motor skills

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CUSTOMER SERVICE ADVOCATE II Summary Qualified Lead Customer Service Representative with 16 years in fast paced customer service utility office environment and Affordable Care Reform Personable and professional under pressure At the utility company I was responsible for the day in and day out operations of a busy utility office as both lead customer service representative and assistant to my local manager I handled everything from time sheets for the entire office to payments made by our customers For the last six months I have been employed with Kelly Services and worked in MarketPlace Operations at BlueCross BlueShield where I provided accurate prompt and courteous responses to all inquiries by members internal and external agents and providers I handled inquires that required extensive research coordination with other departments and accurately documented information Received positive feedback from members agents and management regarding work performance Highlights Exceptional communication skills Filing and data archiving Creative problem solver Professional phone etiquette MS Windows proficient Customer service oriented Quick learner Flexible Proficient in cash management Works well under pressure Credit card processing Appointment setting Advanced clerical knowledge High level of accuracy Strong account analysis skills MS Office expert Self sufficient Committed to maintaining data integrity Excellent time management skills Independent worker Detail oriented Computer proficient Expertise in invoice and payment transactions PowerPoint knowledge PeopleSoft expert CES System Claims Experience SEIN SEIU FIPS PIRS Aclaims Ebill Call Center Experience Customer Service Advocate II October 2014 to March 2015 Company Name City State I worked at MarketPlace Operations at BlueCross BlueShield where I provided accurate prompt and courteous responses to all inquiries by members internal and external agents and providers in a call center setting I handled inquires that required extensive research coordination with other departments and accurately documented information I worked using the CES system along with Aclaims Ebill PIRS FIPS SEIU RMIM RMIH and INFP s I received positive feedback from members agents and management regarding my work performance Customer Service Representatives November 1998 to September 2014 Company Name City State Responsible for entering all payments for the office every day The money amount was a high as 25 000 some days Answered an average of 200 call per day by addressing customer inquiries solving problems and providing information about their utility service Greeted customers entering the office and addressed their needs with billing payment or setting up their utility accounts Entered time sheet information for all employees at our local office and scheduled meetings for manager Responsible for all paperwork turned in by employees that need to be entered for company and OSHA requirements Responsible for all statistical information required on a monthly basis by our corporate headquarters Responsible for entering all information pertaining to inventory of equipment scheduling any transfer or pick up of equipment Handled all invoices and payment to vendors for the local office Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems Set up and explained utility accounts to new customers Responsible for emergency situations with customers and making sure information has been given to the proper person to resolve the problem Responsible during emergency weather or hazards to be on site at work to help with customer needs Described products to customers and accurately explained details about the programs that were offered Investigated and resolved customer inquiries and complaints in a timely and empathetic manner Participated in physical inventory counts every quarter Education High School Diploma Education I Coastal Carolina University City State US High School Diploma Coastal Carolina University Conway SC I attended Coastal Carolina University with a major in Education I left one semester before finishing my degree due to family obligations My last three semesters I earned 4 0 each semester My GPA was 3 6 when I left school Skills Accounting Accounts To Basis Billing Customer Inquiries Customer Service Inventory Invoices Invoicing Payments Receptionist Retail Sales Scheduling Shipping The Accounting Account Analysis Archiving Cash Cash Management Clerical Credit Credit Card Customer Service Representative Data Archiving Data Integrity Detail oriented Etiquette Filing Forecasting Invoice Ms Office Operations Peoplesoft Phone Etiquette Powerpoint Problem Solver Time Management CES Claims PIRS FIPS Ebill Aclaims RMIM RMIH SEIU

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CUSTOMER SERVICE ADVOCATE Summary Detail oriented Administrative Clerical support with extensive experience performing medical clerical duties and supporting 5 physicians in a busy medical office Expertise includes with excellent communication skills demonstrated by18 years of experience verifying insurance coverage records reviews and schedule maintenance Highlights Results oriented Maintains strict confidentiality Meticulous attention to detail Excellent communication skills Team player with positive attitude Strong work ethics Experience Customer Service Advocate May 2014 to Current Company Name City State Provided accurate and appropriate information in response to customer inquiries by Medicare Part B providers Explain Medicare Part B claim denials and how to correct claim for payment Provide reference and resource material to providers and conduct research into some denials Verify and confirm beneficiary eligibility in Medicare Part A and B Strictly followed all federal and state guidelines for release of information Examined diagnosis codes for accuracy completeness specificity and appropriateness according to services rendered Customer Service Representative September 2013 to May 2014 Company Name City State Addressed customer service inquiries in a timely and accurate fashion Explaining current Medicare D drug plan to members Taking medication refill orders Researching plan design copay structures and formulary change Providing pleasant accurate customer service Providing information regarding changes to Medicare Part D drug plan structures Providing Medicare mandates procedures and updates Surgery Scheduler March 1999 to June 2013 Company Name City State Efficiently performed insurance verification and pre certification and pre authorization functions Sending redetermination to insurance both private and government for surgical procedures Coordinate surgery schedule with patient physician and operating room and p rovide patients with detailed information regarding dates time scheduled and necessary Arrange and schedule pre operative test for patient and maintains operating room schedule instructions as directed by physicians Contact patient to remind of post operative instructions as directed by physicians Working knowing in Star Panel Epic Hyperspace and other systems Verify patient eligibility coverage for procedure obtain pre certifications authorizations for procedures and tests ordered by physician Notify and forward paperwork for insurance certification to Billing Office and obtain additional paperwork if needed for compliance Responds to written and telephone inquiries from carriers regarding surgeries Perform clerical duties to support physicians and the surgery scheduling function regarding patient and surgery information Office Assistant III February 1996 to March 1999 Company Name City State Responsible for printing daily schedules to pull medical records for clinic appointments and surgeries Recorded and filed patient data and medical records Scanned and indexed clinic notes pathology reports lab tests financial information in Electronic health record system Performed various administrative duties including data entry and document preparation Eliminated outdated records on annual basis by sending the records to be scanned Assisting medical students doctors nurses and secretaries archival retrieval Pick up sort and distribute mail for clinic Clerk III January 1995 to February 1996 Company Name City State Developed and created a more effective filing system to accelerate paperwork processing Printing daily schedules pull medical records for clinic Verified that information in the computer system was up to date and accurate for appointments and surgery Dispersed incoming mail to correct recipients throughout the office Education Bachelor of Science Health Care Administration with Concentration in Management 1991 University of Phoenix City State Health Care Administration still in progress will graduate June 2016 High School Diploma Psychology 1990 Belmont University City State Studies included Statistical Mathematics Western Civilizations Majoring in Psychology Minor in Sociology Algebra I II Stratford High School City State Studies included Algebra I II and Trigonometry Geometry and French I II H Accomplishments Healthcare Administration still in progress Accomplishments Certificate thru Vanderbilt Training and Development Organizational Skills Certificate received on June 22 2000 Attendance in Tenn care in service May 2003 January 2004 March 2004 July 2005 August 2005 for BCBS pre certs Working knowledge in Excel and with CPT coding Completion of Administrative Assistants Conference September 2008 Skills Scheduling Strong verbal skills Excellent written skills ICD 9 and CPT coding

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PATIENT ADVOCATE Summary Customer service professional dedicated to effective team management and customer satisfaction bringing extensive call center experience in inbound outbound and blended environments Strength in training and development client relations and problem solving Exceptional customer care professional who addresses inquiries and resolves problems as they arise Skills Customer service expert Customer focused Strong organizational skills Skilled multi tasked Creative problem solver Deadline oriented Active listening skills Scheduling Quick learner Bilingual Training development aptitude Dentrix Open Dental Training Credit card processing Experience Patient Advocate May 2015 to Jun 2017 Company Name City State Maintained accurate records of patient care condition progress and concerns Observed and documented patient status and reported patient complaints to the case manager Managed customer calls effectively and efficiently in a complex fast paced and challenging call center environment Set up patient appointments for all locations Kept record of conversation on each individual file Meet certain appointment goals daily and monthly Answered basic questions regarding Insurance past and future treatments Inbound Calls Outbound Calls Insurance Agent Dec 2014 to May 2015 Company Name City State Closed an average of 10 new sales per week Calculated premiums and established payment methods for sales Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage Processed applications payments corrections endorsements and cancellations Met with an average of 5 walk in policyholders a day to address and resolve complaints Called 250 warm leads each week to expand client base Promoted agency products to customers in person on the telephone and in writing Finalized sales and collected necessary deposits Collected all premiums on or before effective date of coverage Prepared necessary paperwork to process insurance sales and renewals Submitted up to date activity and production logs to agency management for review Debt Collector Apr 2014 to Dec 2014 Company Name City State Strong Problem Solver Inbound Outbound Calls regarding past due accounts with major retailer and banks Collect Daily goals to meet certain amount of money High Call Volume Set up payment plans on automated system Effectively managed a high volume of inbound and outbound customer calls Answered a constant flow of customer calls with up to 20 calls in queue per minute Aug 2013 to Mar 2014 Company Name City State Assessed need for ordered obtained and interpreted appropriate lab tests Recorded patients medical history vital statistics and test results in medical records Delivered high quality and compassionate treatment to indigent and low income patient community Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs Scheduled and accompanied clients to medical appointments Provided transportation assistance and companionship to clients Cleaned and organized patients living quarters Assisted with patient transfer and ambulation Positioned residents for comfort and to prevent skin pressure problems Education and Training High School Diploma 2013 Winfree Academy Charter School State CNA Certificate 2012 City State Skills agency basic call center case manager CNA Creative problem solver Credit client clients Customer service fast financial Insurance insurance sales listening money Strong organizational skills patient care Problem Solver progress quality Quick learner range of motion sales Scheduling statistics telephone Training development transportation

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VICTIM ADVOCATE Professional Summary Social worker with more that five years of experience as Multicultural Victim Advocate and exceptional people skills Versed in advocacy and case management Desires a challenging role as HR Generalist Strategic planning and client relationship management expert Experience in counseling individuals of various ethnic and socio economic backgrounds including Latinos and immigrants from various countries Core Qualifications Case management Interpersonal skill Crisis intervention Client relations Databases Decision making Adaptable Self motivated Creative problem solving Bilingual Translation and Interpretation Spanish and English Legal navigation Public speaking Team player Computer proficient File records maintenance Organizational skills Experience February 2015 to March 2017 Company Name City State Victim Advocate April 2014 to March 2015 Company Name City State Multicultural Advocate Conducted a support group for victims of domestic violence Trained other professionals in multiculturalism immigration and how to better served the Latino community Connected clients with community service and resource agencies Provided comprehensive case management services including creating personalized safety plans assistance with Court filings crisis intervention education on victim s rights victim s compensation navigation of the justice system accompaniment to court and connecting victim s families with appropriate resources in the community Interpretation and translation in court June 2013 to February 2014 Company Name City State Intern Entered numerical data into databases in a timely and accurate manner Developed a community group targeting immigrant youth empowerment cultural diversity and healthy behavior Assisted clients with legal interpretation Provided referral and advocacy services August 2012 to May 2013 Company Name City State Interpreter translator Displayed sensitivity to the cultural and linguistic needs of the clients and families served Performed a variety of modes of interpreting such as simultaneous consecutive whispered Convert concepts in the source language to equivalent concepts in the target language Render spoken messages accurately quickly and clearly Education 2014 Pellissippi State Community College City State Professional studies International Organizational Leadership B S Professional studies International Organizational Leadership 04 2016 Middle Tennesse State University City State CCAHT Human Trafficking Training 07 2015 CCAHT Human Trafficking Summit by Community Coalition Against Human Trafficking Criminal Injuries Compensation Training 03 2015 Publications 12 2014 Immigrant Victims of Intimate Partners Violence 2014 Deferred Action for Childhood Arrivals DACA Renewal 2014 Certification Process for U Visa 2014 The ABC s of Advocacy 2014 Coordinated Community Response Training Knoxville FJC Second Floor Auditorium Tuesday March 24 Wednesday March 25 9 00am 4 00pm Victim s Compensation Knoxville FJC March 25 2p m Proceedings Involving Victims of Battering 2014 Criminal Injuries Compensation Workshop 08 2016 Certifications Understanding the Role of Experts in Immigration Proceedings Involving Victims of Battering National Clearinghouse for the Defense of Battered Women Knoxville TN 06 2014 U VISA Department of Homeland Security Knoxville TN 06 04 2014 Trauma Informed Advocacy Family Justice Center Knoxville TN 07 2014 Bridges Out of Poverty Knoxville Homeless Coalition Knoxville TN 08 2014 Emotional Safety Plan The Hotline Webinar Services Knoxville TN 08 2014 Community Schools Knox County Knoxville TN 07 2014 CPR YWCA Knoxville TN 06 2014 DACA National Immigration Law Center Knoxville TN 06 2014 Immigrant Victims of Intimate Partner Violence Jewish Woman International Knoxville TN 04 2014 Trauma Informed Advocacy Knoxville Family Justice Center Knoxville TN 07 2014 Expert Advice for Judges NIWAP Knoxville TN 12 2014 International Conference on Sexual Assault Domestic Violence and Campus Responses New Orleans LA 04 2015 Criminal Injuries Compensation Tennessee Department of Treasury Knoxville TN 08 2015 U VISA and VAWA Catholic Charities Knoxville TN 07 2016 CCR Safety Audit training Family Justice Center Knoxville TN 05 2015 Human Trafficking Summit Human Trafficking Summit Community Coalition Against Human Trafficking Knoxville TN 07 2015 The ABC s of Advocacy TN Coalition Knoxville TN 09 2014 Criminal Injuries Compensation Tennessee Department of Treasury Knoxville TN 08 2016 Drug and Alcohol Workshop Harassment Awareness City of Knoxville Knoxville TN 02 2015 Languages Bilingual Spanish English Skills Trained in indicators of child abuse domestic Crisis and Human trafficking intervention techniques violence and human trafficking Strong client relations Bilingual in Spanish and English Culturally sensitive Public speaking ability Case management proficiency Excellent interpersonal skills Independent judgment and decision making Knowledge of civil court system

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ADVOCATE Summary Seeking a part time or prn generalist position in Human Resource Conflict Resolution Team Building Mentoring and Coaching New Hire Orientation Disc Personality Assessments Training and Development Leadership Development Performance Appraisals Technical Skills Experience Advocate 01 2012 to Current Company Name City State NF SG Healthcare for Homeless Veterans Program Coach mentor and develop 100 clients with resume assistance career counseling complaints and problems Develop manage and evaluate training and organizational effectiveness strategies that promote the development of a skilled high performing motivated workforce focused on the achievement of company key performance indicators Develop career plans that fit clients aptitudes education levels physical abilities and career goals Serve as internal consultant to all levels of management to identify and resolve issues such as employee retention skill development professional growth succession planning and performance improvement Partner with business unit leaders and serve as a strategic resource to assess company wide training and development needs as well as provide recommendations for change Evaluate motivate coach and counsel 25 peers in the performance of their duties Veteran Affairs Specialist 01 2011 to 01 2012 Company Name City State Provided training education career counseling and job placement services to broad range of clients Participated in group orientation for clients to promote the development of entry level and career job opportunities Administered career scope assessment tests for 100 clients to identify skill building needs Attended meetings to obtain information for use in training programs or to inform management of training program status Employment Representative 01 2011 to 01 2012 Company Name City State Presented information using a variety of instructional techniques and formats such as role playing simulations team exercises group discussions videos and lectures Provided leadership and guidance to new workers on training resources materials and aids to achieve training objectives Developed and implemented 40 standards and policies and managed all documentation information and multimedia materials conducted dozens of quality analysis reviews Designed training programs and professional development courses to facilitate meeting organizational goals and individual professional needs Training Coordinator 01 2000 to 01 2009 Company Name City State Evaluated training requirements for each division consulting with department managers HR and external resources Managed the process of identifying and addressing employee development opportunities through focus groups 360 degree assessments and blended training solutions that include instructor led classes case studies self study mentoring programs e Learning coaching role play OJT and web based training Conducted over 100 employee evaluations for strength and weakness and performed cross training exercises for competency and efficiency Developed document teaching procedures for team of 15 technical trainers encompassing instructional manuals quick reference guides and test results forms Acted as liaison and applying experience to resolve and handle a variety of HR functions to include benefits payroll awards time attendance disciplinary actions counseling evaluations conflict resolution retention efforts and management of files Evaluated and developed requirements for over 50 diverse operational positions as well as processes for improved productivity and work center performance Education Bachelor of Science Human Resource Management 1 2013 University of Phoenix City State GPA GPA 3 3 Human Resource Management GPA 3 3 Lean Six Sigma Certificate 2013 North Florida South Georgia Veterans Health Administration Workshops Gainesville FL Writing Advantage Certificate 2013 Coaching Toward High Performance Certificate 2013 Franklin Covey Seven Habits of Highly Effective Leaders Certificate 2012 Motivational Interviewing Certificate 2012 Crucial Conversations Certificate 1 2012 Villanova University City State Skills benefits Coach Coaching conflict resolution consultant consulting counseling clients documentation focus forms HR instructor leadership materials meetings mentor mentoring multimedia organizational payroll policies processes quality quick Six Sigma strategic teaching employee development training programs Workshops Additional Information AWARDS AND RECOGNITION Earned 10 years of dedicated Federal Government Service Award 2013 Veterans Affairs Award Friend of Social Work Award 2013 for outstanding performance Professional Affiliations National Society for Human Resources Management Member Jacksonville FL Society for Human Resource Management Member American Federation of Government Employees Union Member

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ADVOCATE GENERAL Professional Summary Over eleven years experience in management in the Criminal Justice and Mental Health disciplines Developed innovative Delayed Sentencing and Aftercare programs for Oklahoma County and surrounding courts Over six years managing a surety company Bail Bond and Recovery Proven record of innovative and effective staff development Strong commitment vision and leadership Skill Highlights Highly analytical thinking with demonstrated talent for identifying scrutinizing improving and streamlining complex work processes Computer literate performer with extensive software proficiency covering wide variety of applications Proven relationship builder with unsurpassed interpersonal skills Goal driven leader who maintains a productive climate and confidently motivates mobilizes and coaches employees to meet high performance standards Results driven achiever with exemplary planning and organizational skills Innovative problem solver who can generate workable solutions and resolve complaints Additional Training Therapeutic Options Training CPR Professional Experience Advocate General August 2014 to Current Company Name Provides oversight for state operated and private facilities licensed or contracted with the Department of Mental Health Developed the Advocacy Conditional Release Monitoring Program with immediate success by locating and reporting consumers that are non compliant with medication court orders and state rules Carefully analyzing historical comments ratings and input from consumers using the grievance process allowed us to highlight negative trends prior to becoming major problems as a result the number of consumer grievances dropped almost 50 since being appointed Advocate General Monitoring and reviewing critical incident reports from facilities resulted in a collaboration that prompted facility representatives to engage consumers and families to offer assistance an explanation or other appropriate support that soothed initial anger and potentially prevented lawsuits This was a huge factor in the 34 decrease in critical incidents being reported from 8 2014 to 8 2015 Collaborating with the Oklahoma Forensic Review Board regarding consumers found not guilty by reason of insanity while providing input and advice on current behaviors and trends strengthened relationships between the governor appointed board and the department By participating in treatment team meetings of consumers found not guilty by reason of insanity and those never to attain competency focusing on risk assessments progression through the program and potential placement for the consumers we were able to streamline the phases of the program making it more productive and efficient Staying aware of the state budget status I was able to make appropriate adjustments while managing this division s budget As a result this division finished the fiscal year 20 under budget allowing the savings to be passed on to divisions where services were being cut Consumer Advocate August 2013 to August 2014 Company Name Represented mental health consumers and those with substance abuse issues Collaborated with state and private facility administrators regarding problems and resolution measures Actively participated on committees working to educate staff and public on consumer s rights matters Provided oversight for facilities licensed or contracted with ODMHSAS BEST Award Building Excellent Services Together two times January 2004 to January 2013 Company Name Established community based supervision programs for Oklahoma County s Regimented Inmate Disciplinary program both presentencing and aftercare Successfully marketed all programs and services resulting in contracts with referring agencies such as Oklahoma Department of Corrections Community Sentencing Division as well as numerous county district courts around the state Collaborated with Oklahoma Department of Mental Health and Substance Abuse Services and Oklahoma Department of Corrections to create appropriate policy and procedure for community based sentencing and monitoring Compile detailed notes and reports for board of directors and Oklahoma County courts Compile community needs assessments Mentored program participants resulting in numerous court case dismissals in an effort to enroll individuals in college and or military Education and Training Bachelor of Criminal Justice University of Oklahoma City State Skills streamline budget interpersonal skills Computer literate contracts CPR notes managing meetings Mental Health organizational skills problem solver processes reporting supervision

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DONOR ADVOCATE Professional Summary Organized professional with a passion to help others Backed by four years of classroom teaching experience one year leading an international children s choir and over two years in Donor Relations I enjoy working with others in an effort to help them feel valued and successful I am a creative thinker eager to learn and discover new ways to implement strategies in order to successfully reach others Skills Detail oriented Effective time management Strong written and oral communication skills Strategic thinker Goal oriented Relationship building CRM Experience Salesforce software Work History Donor Advocate 08 2017 to 03 2020 Company Name City State Responsible for cultivating relationships and managing giving goals of 300 donors Created individualized communication plans and giving goals for each donor as a benchmark marketing strategy Ensured donors were properly acknowledged personally thanked and updated on the impact of their gifts Worked with internal departments to secure appropriate project information and created offers and proposals that were used to secure gifts Executed a specific plan to retain and upgrade donors Used CRM systems including Salesforce Team Leader for the Children of the World Choir 07 2016 to 06 2017 Company Name City State Led a team of 19 individuals including 13 children from the Philippines Nepal Honduras and Uganda during a 10 month tour across the United States Directed multiple concerts per week for the International Children s Choir Routinely coordinated concert details venues Built professional relationships with partners across the United States Responsible for communicating the vision and mission of World Help both on and off stage Ensured safety and welfare of the children during extensive travel Taught dance and instructed children throughout tour Presented information about child sponsorship and humanitarian aid needs during concerts Elementary Teacher 08 2012 to 06 2016 Company Name City State Increased student interest and participation in the classroom by creating and implementing thought provoking hands on activities Bolstered student confidence and achievement through structured data driven remediation and enrichment lessons Collaborated with colleagues to ensure the most effective instruction practice and assessments were implemented to successfully meet the needs of various learners Established a behavior management system to foster a respectful classroom environment reducing distractions and increasing learning time Fostered meaningful relationships with students and parents to build trust and collaboration to better meet individual goals Achieved 100 pass rate on Virginia Reading SOL test and 100 pass rate two years in a row on Virginia Math SOL test Education Bachelor of Science Special and Elementary Education 2011 Liberty University City State Skills Detail oriented Effective time management Strong written and oral communication skills Strategic thinker Goal oriented Relationship building CRM Experience Salesforce software Work History Donor Advocate 08 2017 to 03 2020 Company Name City State Responsible for cultivating relationships and managing giving goals of 300 donors Created individualized communication plans and giving goals for each donor as a benchmark marketing strategy Ensured donors were properly acknowledged personally thanked and updated on the impact of their gifts Worked with internal departments to secure appropriate project information and created offers and proposals that were used to secure gifts Executed a specific plan to retain and upgrade donors Used CRM systems including Salesforce Team Leader for the Children of the World Choir 07 2016 to 06 2017 Company Name City State Led a team of 19 individuals including 13 children from the Philippines Nepal Honduras and Uganda during a 10 month tour across the United States Directed multiple concerts per week for the International Children s Choir Routinely coordinated concert details venues Built professional relationships with partners across the United States Responsible for communicating the vision and mission of World Help both on and off stage Ensured safety and welfare of the children during extensive travel Taught dance and instructed children throughout tour Presented information about child sponsorship and humanitarian aid needs during concerts Elementary Teacher 08 2012 to 06 2016 Company Name City State Increased student interest and participation in the classroom by creating and implementing thought provoking hands on activities Bolstered student confidence and achievement through structured data driven remediation and enrichment lessons Collaborated with colleagues to ensure the most effective instruction practice and assessments were implemented to successfully meet the needs of various learners Established a behavior management system to foster a respectful classroom environment reducing distractions and increasing learning time Fostered meaningful relationships with students and parents to build trust and collaboration to better meet individual goals Achieved 100 pass rate on Virginia Reading SOL test and 100 pass rate two years in a row on Virginia Math SOL test

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CUSTOMER SERVICE ADVOCATE Professional Summary Talented Customer Service manager skilled at balancing customer needs and company demands Effectively builds loyalty and long term relationships with customers while achieving all individual sales goals A sales manager skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service Energetic and reliable Retail Sales manager skilled in high end merchandise environments Core Qualifications Superb sales professional Store planning and design Strong communication skills Detail oriented Personnel training and development Time management Proficient in MS Office Strong organizational skills Active listening skills Seasoned in conflict resolution Telephone inquiries specialist Experience Customer Service Advocate March 2015 to Current Company Name City State Collected customer feedback and made process changes to exceed customer satisfaction goals Addressed customer service inquiries in a timely and accurate fashion Provided accurate and appropriate information in response to customer inquiries Sales Manager October 1995 to February 2014 Company Name City State Delivered excellent customer service by greeting and assisting each customer Addressed customer inquiries and resolved complaints Design and implemented customer satisfaction metrics Completed weekly schedules according to payroll policies Trained all new managers on store procedures and policies Trained staff to deliver outstanding customer service Contributed to merchandising ideas at team sale meetings Reorganized the sales floor to meet company demands Stocked and restocked inventory when shipments were received Received and processed cash and credit payments for in store purchases Opened and closed the store including counting cash opening and closing cash registers and creating staff assignments Worked as a team member to provide the highest level of service to customers Maintained friendly and professional customer interactions Verified that all merchandising standards were maintained on a daily basis Demonstrated that customers come first by serving them with a sense of urgency Shared product knowledge with customers while making personal recommendations Recommended and helped customers select merchandise based on their needs Resolved customer complaints by exchanging merchandise refunding money and adjusting bills Served as liaison between customers store personnel and various store departments Informed customers about sales and promotions in a friendly and engaging manner Trained new employees on company customer service policies and service level standards Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Hired and trained all sales staff for new store location Trained in negotiations and time management Determined staff promotions and demotions and terminated employees when necessary Addressed and corrected sales staff communication issues in a tactful and effective manner Directed and supervised employees engaged in sales inventory taking and reconciling cash receipts Worked closely with the district manager to formulate and build the store brand Helped determine movement placement of incoming merchandise Designed displays to make the store experience interactive and engaging Displayed the appropriate signage for products and sales promotions Arranged items in favorable positions and areas of the store for optimal sales Established and maintained proper high traffic displays resulting in increased sales Conducted staff meetings with sales personnel to introduce new merchandise Researched current and past business performance using on line systems and available reports Effectively communicated and coordinated execution of the plano gram with store management Sales Manager October 1989 to July 1995 Company Name City State Managed a 30 000 monthly sales portfolio Served as liaison between customers store personnel and various store departments Answered customers questions and addressed problems and complaints in person and via phone Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction Maintained friendly and professional customer interactions Trained new employees on company customer service policies and service level standards Managed sales staff of 6 members Delivered excellent customer service by greeting and assisting each customer Contributed to merchandising ideas at team sale meetings Directed and supervised employees engaged in sales inventory taking and reconciling cash receipts Determined staff promotions and demotions and terminated employees when necessary Designed displays to make the store experience interactive and engaging Displayed the appropriate signage for products and sales promotions Effectively communicated and coordinated execution of the plano gram with store management Data Entry operator September 1985 to June 1989 Company Name City State Verified and logged in deadlines for responding to daily inquiries Assisted with payroll preparation and entered data into cumulative payroll document Verified that information in the computer system was up to date and accurate Promoted positive customer and associate relations through courtesy service and professional appearance Loan Servicing Representative August 1984 to August 1985 Company Name City State Collected customer feedback and made process changes to exceed customer satisfaction goals Provided accurate and appropriate information in response to customer inquiries Provided accurate and appropriate information in response to customer inquiries Addressed customer service inquiries in a timely and accurate fashion Assisted with the development of the call center s operations quality and training processes Led a team of customer service representatives to increase service center profitability Accomplishments Awarded annual merit increases during the first 15 years of employment Consistently exceeded daily sales targets with an average of 5000 in sales each day Managed a successful sales team of 20 members who consistently exceeded sales goals by 80 each month Successfully managed 1 4 million in merchandise per day Fulfilled all supervisory duties when Store Manager was on vacation Interviewed applicants and successfully staffed any vacancies throughout store focusing primarily on assigned areas Routinely helped as many as 20 customers each day in a high volume retail outlet Promoted to Call Center lead within 6 months of employment Education High School Diploma General Business Communications 1983 William Penn Vo tech Harrisburg State USA General Business Communications Morgan State University City State USA Skills Computer literate telephone skills creative problem solving resolving cash receipt discrepancies Strong communication skills careful and active listener customer satisfaction training excellent customer service skills with monthly training and development on coaching to achieve higher levels of sales Detail oriented merchandising seminars in fashion inventory MS Office proficient Microsoft word Microsoft outlook Writing letters and memos Personnel training on policies and processes Time management involving scheduling and payroll Professional and friendly

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CHILD FAMILY ADVOCATE Professional Profile Talented administrative professional with background in accounting and finance Extensive knowledge of AR AP Microsoft Excel and Quick Books software skills Fearless Child Family Advocate comfortable taking a stand against threats to a child s safety or well being Works directly with government officials children and families to find the best care possible for every child Qualifications Attentive listener Sensitive Family maintenance Detail oriented Excellent interpersonal skills Team player Staff development Relevant Experience Served many program participants who went on to earn high school diplomas or GEDs Increased office organization by developing more efficient filing system and customer database protocols Led support groups to help parents regain and improve their parent child bond Experience Child Family Advocate August 2013 to Current Company Name City State Collaborated with community members to educate the public regarding issues such as drug abuse prevention and traffic safety Collaborated with community leaders organizations and public agencies to promote the organizations community service programs Maintained daily records of children s individual activities behaviors meals and naps Created and implemented developmentally appropriate curriculum that addressed all learning styles Established a safe play environment for the children Supervised children on field trips to local parks fire stations and zoos Directed all protective placement case management parent education and family reunification activities Advised patients on community resources made referrals and devised realistic treatment plans Communicated with public social and welfare agencies to obtain and provide information Customer Services Team Lead October 2010 to March 2013 Company Name City State Surpassed revenue goals in four consecutive quarters Created training manuals targeted at resolving even the most difficult customer issues Developed implemented and monitored programs to maximize customer satisfaction Interviewed hired and trained new quality customer service representatives Developed and implemented policies procedures and process improvement initiatives to improve retention rates and increase customer satisfaction Customer Service Banking November 2007 to March 2009 Company Name City State Collected customer feedback and made process changes to exceed customer satisfaction goals Developed process improvements to enhance efficiency and effectiveness of inter department call center operations Opened new customer accounts including checking savings and lines of credit Examined checks for identification and endorsement Processed treasury tax and loan payments Administrative Assistant August 2007 to November 2007 Company Name City State Managed the receptionist area including greeting visitors and responding to telephone and in person requests for information Dispersed incoming mail to correct recipients throughout the office Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists Received and distributed faxes and mail in a timely manner Call Center Phone Representative Collector August 2005 to November 2007 Company Name City State Computed accurate sales prices for purchase transactions Eliminated outdated records by sending the records to be scanned Identified and resolved system and account issues Verified and logged in deadlines forresponding to daily inquiries Education l Coursework in Organizational Behavior Compensation Labor Relations and Recruitment l Continuing education in Human Services Greenville College l Desktop publishing workshop City State Skills scheduling appointments AS 400 budgets call center Customer service financial funds Labor Relations Leadership Sales

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COMMUNITY ADVOCATE Summary Dedicated and focused Community Advocate who excels at prioritizing completing multiple tasks simultaneously and following through to achieve project goals Seeking a role of increased responsibility and authority Certifications CPR and First Aid Highlights Active listening skills Time management Courteous demeanor Detail oriented Energetic work attitude Telecommunication skills Sharp problem solver Adaptive team player Strong organizational skills Customer service expert Flexible schedule Experience Community Advocate Nov 2015 to Current Company Name City State Made it my goal to promote the independence of disabled individuals Managed daily office operations and maintenance of community and consumer relations Offered exceptional customer service to differentiate and promote the company brand Collaborated with customer service team members to give exceptional service throughout the entire educational and joyful experience Balanced the needs of multiple customers simultaneously in a fast paced retail environment Communicated Fairplex policy violations to the leadership team in a timely manner Offered direction and gave constructive feedback to motivate team members Held each team member accountable for achieving brand and performance goals Built and maintained effective relationships with peers and upper management Lead Human Resource Recruiter May 2012 to Jan 2015 Company Name City State Answered customers questions and addressed problems and complaints in person and via phone Helped customers select products that best fit their personal needs Maintained visually appealing and effective displays for the entire office Offered exceptional customer service to differentiate and promote the company brand Built customer confidence by actively listening to their concerns and giving appropriate feedback Offered direction and gave constructive feedback to motivate team members Held each team member accountable for achieving brand and performance goals Built and maintained effective relationships with peers and upper management Exhibit Creator Aug 2008 to Oct 2009 Company Name City State Maintained visually appealing and effective displays for the entire building Offered exceptional customer service to differentiate and promote the company brand Collaborated with customer service team members to give exceptional service throughout the entire educational and joyful experience Balanced the needs of multiple customers simultaneously in a fast paced retail environment Communicated Fairplex policy violations to the leadership team in a timely manner Offered direction and gave constructive feedback to motivate team members Held each team member Education and Training Dietetics CALPOLY Pomona City State USA Minor in Psychology Associate of Science Social and Behavioral Sciences 2012 Citrus College City State USA Minor in Psychology High School Diploma General 2008 Charter Oak High School City State USA Skills Filing Professional and friendly Careful and active listener Multi tasking

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CHILD ADVOCATE MANAGER Summary To apply creative problem solving and management skills with a growing company To manage people and interface with customers while using my skill in the best possible way to achieve organizational goals Highlights Active Listening Time Management Service Orientation Critical Thinking Reading Comprehension Systems Analysis Instructing Judgment and Decision Making Accomplishments Established and executed marketing ideas for internal customers This program resulted in consistent service higher levels of service and improved relationships with other events Developed forms and procedures designed to streamline administrative programs Selected to participate as the lead coach on task force that instructed various grades between 2nd and 5th grade Also guided a combined classroom of 9th and 12th graders to educate on sports and life skills Experience 01 2015 to Current Child Advocate Manager Company Name City State Evaluate personal characteristics and home conditions of foster home or adoption applicants Serve as liaisons between students homes schools family services child guidance clinics courts protective services doctors and other contacts to help children who face problems such as disabilities abuse or poverty Maintain case history records and prepare reports Counsel parents with child rearing problems interviewing the child and family to determine whether further action is required Address legal issues such as child abuse and discipline assisting with hearings and providing testimony to inform custody arrangements Develop and review service plans in consultation with clients and perform follow ups assessing the quantity and quality of services provided Collect supplementary information needed to assist client such as employment records medical records or school reports 10 2014 to 01 2015 Data Processor Company Name City State Confer with customers by telephone or in person to provide information about products or services take or enter orders cancel accounts or obtain details of complaints Check to ensure that appropriate changes were made to resolve customers problems Keep records of customer interactions or transactions recording details of inquiries complaints or comments as well as actions taken Resolve customers service or billing complaints by performing activities such as exchanging merchandise refunding money or adjusting bills Complete contract forms prepare change of address records or issue service discontinuance orders using computers 06 2014 to 10 2014 Seasonal Activities Coordinator Company Name City State Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety Manage the daily operations of recreational facilities Administer first aid according to prescribed procedures and notify emergency medical personnel when necessary Organize lead and promote interest in recreational activities such as arts crafts sports games camping and hobbies Greet new arrivals to activities introducing them to other participants explaining facility rules and encouraging participation 05 2012 to 05 2014 Assistant Manager Company Name City State Provide training direction encouragement motivation and nutritional advice to prepare athletes for games competitive events or tours Plan organize and conduct practice sessions Explain and enforce safety rules and regulations Plan and direct physical conditioning programs that will enable athletes to achieve maximum performance Instruct individuals or groups in sports rules game strategies and performance principles such as specific ways of moving the body hands or feet to achieve desired results 09 2011 to 04 2012 Professional International Athlete Company Name City State Assess performance following athletic competition identifying strengths and weaknesses and making adjustments to improve future performance Maintain equipment used in a particular sport Attend scheduled practice or training sessions Maintain optimum physical fitness levels by training regularly following nutrition plans or consulting with health professionals Participate in athletic events or competitive sports according to established rules and regulations 04 2011 to 09 2011 Rental Agent Company Name City State Greet customers and discuss the type quality and quantity of merchandise sought for rental Compute charges for merchandise or services and receive payments Answer telephones to provide information and receive orders Provide information about rental items such as availability operation or description Rent items arrange for provision of services to customers and accept returns Education 2014 Master of Education in Leadership and Learning Jacksonville University City State 2011 Bachelor of Science Sociology Jacksonville University City State Alpha Kappa Delta International Sociology Honor Society Member 2011 Graduated Cum Laude Honors in Sociology 3 7 2006 High School Diploma General Robert E Lee High School City State Skills Strong Work Ethnic Adaptability Professionalism Honesty and Integrity Willingness To Learn Volunteer Experience American Cancer Society Hubbard House Potter s House Christian Fellowship Church Refugee Wolfson Children s Hospital

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CUSTOMER ADVOCATE Professional Summary Customer care professional pursuing a position in an organization seeking an ardent problem solver demonstrating immense levels of initiative whilst providing compassionate customer service with over 4 years of customer relations experience Eagerly ready to submerge into gaining new skills while utilizing the skills I have acquired throughout my career to help propel this company to new heights Recently earned Recognizing You award for device upgrade sales incentive for customer service Exceeded corporate target for customer satisfaction for 6 months in a row Excelled in surpassing daily Target brand Debit and Credit card sales and product protection replacement plans goals Cashiered with multiple APOS windows at once in tandem to maximize customer flow and productivity Experience 03 2015 to Current Customer Advocate Company Name City State Achieved customer satisfaction rating of 9 80 two months after training exceeding corporate target of 9 20 Collected customer feedback and made process changes to exceed customer satisfaction goals Made reasonable procedure exceptions to accommodate unusual customer requests Addressed customer service inquiries in a timely and accurate fashion Developed effective relationships with all call center departments through clear communication Built customer loyalty by placing follow up calls for customers who reported product issues 12 2014 to 03 2015 Teller I Company Name City State Helped customers select products that best fit their personal needs Processed and issued money orders for customers Delivered prompt accurate and excellent customer service Maintained adequate cash supply in cash drawers in multiple checkout stations Maintained confidentiality of bank records and client information Processed cash withdrawals Examined checks for identification and endorsement 03 2012 to 11 2014 Night Shift Leader Company Name City State Balanced daily bank vault inventory and ATM with a zero error rate while supervising FSA s Cross sold promotional products and services while negotiating fees for check cashing Provided genuine customer service to help grow branch revenue by exceeding customer expectations Processed 5 7 SAR s per month and about 2 CTR s a month during busy tax season Identified money laundering red flags including but not limited to falsified identification altered documents structuring avoiding federal thresholds and evading BSA requirements Knowledge of the GLB Act and FTC safeguarding rules Experience with the Bank Secrecy Act and Federal thresholds Completed nightly collections research and a collections call sheet of about 46 calls per day within FDCPA call times Informed customers about sales and promotions in a courteous and inviting manner Completed nightly auditing of all staff paperwork confirming each document was accounted for factual and correct while also assisting a high volume of customers Weekly intranet training modules based on cash handling money laundering suspicious activity and company security policies 10 2010 to 03 2012 Cashier Company Name City State Helped lead in drive of sales by cross selling debit and credit cards under Target brand Expertly utilized cash register equipment and carefully handled large amounts of money Looked up prices and store merchandise while politely assisting customers Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service Assisted customers in finding out of stock items Stocked and rotated inventory regularly Greeted each customer with a smile and made their experience as convenient as possible 10 2009 to 01 2010 Cashier Company Name City State Operated a cash register to process cash check and credit card transactions Maintained knowledge of current promotions policies regarding payment and exchanges and security practices Readily stocked returned and misplaced items making sure to always strive for productivity Worked comfortably in hectic situations while handling other task Maintained a clean work station and friendly atmosphere 05 2008 to 06 2009 Team Member Company Name City State Efficiently trained new hires keeping them knowledgeable of all company policies and guidelines Always adhered to and implemented company safety training and requirements Kept a clean environment for the park guests and readily answered all questions with genuine enthusiasm Kept current with all park information to give guests the best experience possible Education 2009 High School Diploma Howard W Blake City State U S Skills ATM auditing call center cash handling cash register credit client customer satisfaction excellent customer service customer service debit fashion FSA inventory money negotiating policies research safety selling sales supervising tax

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FAMILY ADVOCATE Summary Job Title adept at identifying and documenting cases of child abuse Skilled at finding and implementing the best possible solutions Highlights DCFS Child Welfare License Behavioral therapy Empathetic Sound judgment Passion for social work Court procedures familiarity Accomplishments Managed a caseload of more than fifty to forty five clients at any given time Experience 04 2011 to Current Family Advocate Company Name City State Recruit in neighborhoods that are close to the Head Start Early Head Start centers that are below poverty level in social services agencies homeless shelters resource events for children and families to make aware of free government child care services for low income families Assist forty to fifty five eligible families in applying for Head Start Early Head Start child care services Meet with families to find out their needs and goals and refer families to services to successfully meet needs and goals Encourage families to get involved in children s education by explaining to the parents that children s daily attendance is important to learning attending Parent Meetings participating in Policy Council to be able to make decisions in the program volunteer in the Head Start Early Head Start classrooms and educationally connecting with children at home Document families progress in the system ChildPlus 09 2005 to 02 2009 Family Care Manager Company Name City State Handled ten dependency cases in the state of Florida and five dependency cases out of state Conducted evaluations on homes of parents relatives and non relatives for safe placement of children Performed monthly home visits at children s current residence to monitor wellbeing of children Referred parents to services to assist with case plan completion to reunify with children and case closure Responsible for being present at court hearings and reported the progress parents made on case plan Gone to multiple staffing to discuss the status of the cases and followed all recommendations Documented cases on program Home Safe Net FSFN 08 2004 to 06 2005 Sales Associate Company Name City State Assisted customers in locating items in the department Recognized for bringing in most sales in the department Cleaned fitting rooms 09 2002 to 05 2004 Student Assistant Building Manager Company Name City State Signed in customers to play pool Collected money for pool usage Promoted to Building Manager for displaying hard work and performing well on assigned work task Education 2004 Bachelor s of Social Work Western Connecticut State University Skills child care Council government Meetings money progress sales social services staffing

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COURT APPOINTED SPECIAL ADVOCATE Summary Financial professional who is a self starter and capable of effectively functioning with minimum supervision Known for taking initiative and skilled at meeting challenges and deadlines A team player who is attentive to detail and produces quality results Computer proficient Areas of expertise include Analysis Accounts Payable Payroll Microsoft Office Written and Verbal Communications Detail Oriented Multi Tasking Organization Prioritizing Data Entry Highlights Strategic and financial planning expert Process implementation Staff leadership and development Strength in financial planning Account reconciliations Customer relations Word PowerPoint Access Excel Microsoft Office Facebook Twitter Accomplishments Provided suggestions and helped to develop a formal plan for the reconstruction of a local Bloomington restaurant Experience Company Name January 2015 to Current Court Appointed Special Advocate City State Reviewed documents and records interviewed the children family members and professionals in their lives Provided written reports at court hearings Advocated for the child s best interests and provided testimony when necessary Helped the child understand the court proceedings Ensured that the children and their family are receiving appropriate services and advocated for those that are not immediately available Bring concerns about the child s health education mental health etc to the appropriate professionals Monitored case plans and court orders Checked to see that plans are being followed and mandated review hearings are being held Updated the court on developments with agencies and family members Ensured that appropriate motions are filed on behalf of the child so the court knows about any changes in the child s situation Company Name May 2014 to August 2014 Cashier City State Computed and recorded totals of transactions Issued receipts refunds credits or change due to customers Resolved customer complaints Calculated total payments received during a time period and reconciled this with total sales Answered customers questions and provided information on procedures or policies Compiled and maintained non monetary reports and records Kept periodic balance sheets of amounts and numbers of transactions Company Name January 2010 to May 2012 Event Planner City State Collaborated with diverse faculties and students to prepare annually parties and organize holiday travel and athletic game Created executive analysis reports highlighting business issues potential risks and profit opportunities Assigned diverse talented team member different missions and gave feedback on work process to the manager Negotiated and reviewed business contracts and financial models with profitability and financial success in mind Company Name August 2008 to October 2009 Manager Assistant City State Facilitated and planned all conferences meetings and presentations for the manager Assigned team members to different projects to improve the quality of public areas Communicated with local residents on mission of the committee and provided these comments to the manager in order to improve neighborhood strategy Designed questionnaire to collect feedback from our clients and developed a plan to solve the issue Tracked progress of committee members and reported to the manager Attended weekly trainings provided by the committee Researched market trends and surveys and used information to stimulate business and revenue growth Education Indiana University Bloomington May 2016 Bachelor of Science Public Financial Management Mathematics City State U S GPA GPA 3 28 4 00 International Business and Economics coursework Work History Company Name January 2015 to Current Court Appointed Special Advocate City State Company Name May 2014 to August 2014 Cashier City State Company Name January 2010 to May 2012 Event Planner City State Company Name August 2008 to October 2009 Manager Assistant City State Interests Experienced Decorator 8 years painting learning experiences Information Technology Reading Music Movie Swimming Yoga Languages Fluent in English and Chinese Skills Chinese Conferences Clients English Meetings Access Excel Microsoft Office PowerPoint Word Business Presentations Progress Quality Strategy

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PROGRAM ANALYST Professional Summary As a key member of the Stakeholder Relations Branch tasks involve performing analysis and providing strategic advice on relevant policies and frameworks in order to enhance the capacity to engage stakeholders as active members of Food and Nutrition Service s FNS partner network Core Qualifications Microsoft PowerPoint Word Excel and Publisher Webinar Applications Livemeeting OnStream Media and ReadyTalk Video and Photo Editing Camtasia Adobe Photoshop Other Applications Drupal Basecamp Vovici Survey Monkey and Social Media Channels Experience 09 2014 to 01 2015 Program Analyst Company Name 40 hours per week Supervisor Cheryl Jackson Lewis Cheryl Lewis fns usda gov 703 305 1465 Assisted in successfully meeting the strategic priorities for the U S Department of Agriculture Food Waste Challenge Initiative by creating resources and presentations to promote the program and increase the number of schools involved Organized several presentations and developed targeted materials for the National Green Schools Conference Managed external communications from the general public schools and partners focused on Team Nutrition Managed the Team Nutrition and the Healthier US School Challenge database 06 2012 to Current Program Analyst The Office of External and Governmental Affairs Company Name City State Identify and develop over 30 new existing national partnerships among stakeholders that reflect an understanding of FNS s strategic plans and goals Act as a liaison between FNS and partners requires the development of comprehensive work plans event itineraries presentations reports summaries and portfolio evaluation and feedback Disseminate information to appropriate internal and external partners through detailed written correspondence press releases conference calls and in person meetings Edit and finalize reports submitted to senior leadership on expansion and growth of FNS program through specific initiatives Received 3 Performance Rewards for leading a collaborative work team associated with development of strategy plans outreach initiatives and expansion relating to a high level FNS priority Provide planning technical assistance execution and production for over 400 webinars Demonstrate quantitative analysis methods to determine efficiency of efforts relating to partners and the general public Collect best practices from partners throughout the country to highlight and duplicate in other regions Strategically analyze GIS mapping to increased anti hunger outreach by identifying high risk areas and cross referencing with available resources Head of pilot projects in rural underserved communities to demonstrate the impact of youth engagement Acts as a subject matter expert representing FNS at advisory board meetings and conferences as well as staffs senior leaders and political appointees at local and national events Internal external review boards for awards grants and conference presentations Member of the USDA FNS Agency Priority Working Group to ensure that the Office of the Chief Communications successfully implements three priorities Increase the number of SNAP authorized farmers markets and direct marketing farmers by 517 in FY15 from the FY14 baseline Implement approved FY15 communication action plans that engage key stakeholders towards achieving enrollment in the US Food Waste Challenge Build and maintain domestic and international partnerships focused on quality school meals programs nutrition education and other FNS nutrition programs 01 2011 to 06 2012 Student Intern Company Name City State Part time volunteer employment 20 hours per week Supervisor Jeff Greenfield 703 605 4331 Education March 2014 Masters of Public Health Health Education Loma Linda University City State GPA GPA 3 63 Cum Laude Deans list Health Education GPA 3 63 Cum Laude Deans list May 2012 Bachelors of Science Community Health Nutrition George Mason University City State GPA GPA 3 04 Deans list Community HealthNutrition GPA 3 04 Deans list Professional Affiliations Make A Wish Foundation Member of the Young Professional Council Wish Granter Alpha Phi Fraternity International Alumni Leukemia Lymphoma Society Volunteer Member of Young Government Leaders Member of the Organization of Professional Employees of the US Department of Agriculture Accomplishments TBD Interests Alpha Phi Fraternity SNA Student Nurse Association Habitat for Humanity Greek Week Steering Committee Skills Adobe Photoshop Anatomy Agency Biology Chemistry conferences database direct marketing Drupal Edit Environmental Health GIS grants Health Education Health Promotion Information Technology Leadership materials meetings Excel Office Microsoft PowerPoint Publisher Word Photo Editing Physiology presentations press releases Program Evaluation Program Development and Evaluation Public Health Qualitative Research quality quantitative analysis Research Statistics strategy strategic strategic plans Supervisor technical assistance Video written Additional Information Activities Alpha Phi Fraternity SNA Student Nurse Association Habitat for Humanity Greek Week Steering Committee Able to travel and or relocate 03 09 2016

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GRADUATE RESEARCH ASSISTANT Summary Dedicated professional with excellent technical analytical and communication skills demonstrated in ten years of experience in the agricultural sector specifically in the Research and Development division with an extensive knowledge of Biological control and identification of insect in the field of Entomology Highlights Background in biological control using member from the Coleopteran family of insect Area wide Surveys and data collection for research Team player Expert in data analysis Data presentation Experimental design implementation Accomplishments Successfully determine the biology reproduction and the effect of chemicals on the Thalassa montezumae a predatory beetle of the new invasive scale insect Phalacrococcus howertoni in South Florida Integrated Pest Management Workshop Identification of Scales Mealybugs and Natural enemies Identification of Mites of economic importance to the Caribbean and their Natural enemies Training Seminar on Management of Protected Cultivation Insect Identification of Nematodes for Professional Consultants Green house training course Experience Company Name City State GRADUATE RESEARCH ASSISTANT 01 2013 to 12 2015 Assist with various research project in the Center of Biological control lab Developing a potential biological control for Croton Scales Phalacrococcus howertoni Maintain culture of Croton scales and Thalassa montezumae under green house and laboratory conditions Company Name City State PLANT PROTECTION OFFICER Entomology 10 2011 to 12 2012 Rear Parasitoids wasp Anagyrus kamali and release in areas affected by the Pink Hibiscus Mealy bug Maconellicoccus hirsutus with 95 success rate and determined parasitism levels at each site Record and analyze data Maintain cultures of Pink Hibiscus Mealybug and Anangyrus kamali at rearing facility Develop solutions for pest problems in yam Dioscorea spp in Jamaica Establish and conduct field evaluations with treatments against yam nematodes Develop Citrus Greening Management Programme in Jamaica in collaboration with Food and Agriculture Organization and Government of Jamaica Components Assist in the Island wide survey for incidence of citrus greening and parasitism levels of Tamarixia radiate Assist the monitoring programme for the Area wide Integrated Management Systems AIMS for Citrus greening in citrus orchards Developed management program for the Beet Army Worm Spodoptera exigua and monitoring of farms in affected parishes Establish maintain Beet Army Worm culture in the laboratory Conduct insecticide efficacy trial Implement Integrated Pest Management of major pests of crops under Protective Cultivation in Jamaica Data generated on temperature humidity and pest status in greenhouse crop Company Name City State FIELD AND LAB RESEARCH ASSISTANT 12 2002 to 10 2011 Received diagnostic samples from extension officers and farmers Prepared samples for diagnostics Identification of insect specimen in the plant clinic Reared and preserved specimens as necessary Established experimental plots Visited field for prescribed observations and data collection as was set out in proposals Monitored on and off station experimental plots for infestations Maintained inventory list materials and lab space Worked on all research projects in the unit Assisted in Crop and Plant Protection Unit Integrated Pest Management Systems developing on several crops threshold base pesticides Population dynamic study on Red Palm Mites and Broad Mites Education Master of Science Entomology Qualifying 2015 Florida Agricultural Mechanical University City State United States Bachelor of Science Environmental Science 2011 Knox Community College City Jamaica Associate of Science General Agriculture 2006 College of Agriculture Science Education City Jamaica Affiliations Entomological Society of America ESA Florida Entomological Society Florida Agricultural Mechanical University ESA debate team Minorities in Agriculture Natural Resources and Related Sciences MANNRS Awards Publications Reuben Capelouto Foundation and William L Peters Memorial scholarship awardee 2013 2014 2014 Monsanto 1890 Student Leadership Event participant St Louis Missouri 2014 Mentoring at Purdue Summer Scholarship Program participant West Lafayette Indiana 2014 ESA Entomological Society of America Annual Meeting Portland Oregon Developing a Biological Control Measure for the Management of an Invasive Scale Insect Phalacrococcus howertoni Hemiptera Coccidae in South Florida Published Abstract 2014 ESA Entomological Society of America Annual Meeting Portland Oregon What is the single best tool to reduce malaria cases throughout the world Published Article Skills Data collection Maintain inventory Statistical Analysis Prepare samples Microsoft office Statistical Analysis Software SAS

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COSTUMER SERVICES Summary Costumer representative with background as sandwich artist and security looking to join a growing entrepreneurial organization as part of the Executive team Skills Operations management Financial records and processing Quick learner Client focused Computer proficient Active listening skills Telephone inquiries specialist Cash handling accuracy Superior communication skills Top sales performer Customer service expert Strong communication skills Superior organization skills Store maintenance ability Energetic work attitude Adaptive team player Cheerful and energetic Telecommunication skills Experience Costumer Services 02 2018 to Current Company Name City State Answered customer questions and took orders Assisted customers with finding solutions to their complaints concerns and inquiries Recommended selected and helped locate merchandise based on customer needs and desires Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience Built customer confidence by actively listening to their concerns and giving appropriate feedback Extended customer subscriptions offering discounts and promotions to ensure high customer retention rates Confirmed that appropriate changes were made to resolve customers problems Sandwich Artist 01 2017 to 02 2018 Company Name City State Executed all daily tasks and assisted other team members when needed Prepared food items including sandwiches and other products to meet customer specifications Assisted customers including answering questions and preparing orders Organized food preparation stations and replenished supplies as needed Delivered superior customer service focused on quality and meeting customer needs in a timely manner Cleaned and maintained all food preparation stations Trained Sandwich Artists to apply attention to detail and commitment to quality Communicated with customer to provide menu offering details and assist with decision making Proofed dough products and baked breads cookies and other bakery products Handled and bagged groceries carefully and according to customer preference Stocked priced front faced and rotated merchandise Monitored the freshness and condition of prepared foods Routinely cleaned table linens table settings glassware windowsills carpets counters floors storage areas and service refrigerators Security Guard 05 2015 to 01 2016 Company Name City State Maintained order responded to emergencies and enforced federal and local laws Communicated with supervisors regarding any issues that occurred while on duty Immediately reported fires accidents and other safety hazards Enforced all building rules and regulations in government facilities Protected federal employees and their property by monitoring all access to government owned and leased properties Detained individuals when necessary to prevent security breaches Patrolled the premises regularly to ensure safety of employees and visitors Patrolled buildings facilities and perimeter areas to prevent damage to property Florist helper Delivery driver 02 2011 to 03 2011 Company Name City State Communicated information to customers about product quality value and style Consulted with customers on the latest styles and trends Communicated merchandise needs and issues to appropriate supervisors in a timely fashion Kept the showroom clean and maintained neat orderly product displays Interacted with customers and retail buyers to follow up on shipping statuses and expedited orders Worked as a team member performing cashier duties product assistance and cleaning Stocked and rotated inventory regularly Resolved customer complaints and adjusted orders Selected the most efficient routes in compliance with delivery instructions and fuel policy Inspected and maintained gas oil and water levels as well as tires lights and brakes Loaded and unloaded merchandise at stores and vendor locations Processed payments by accepting cash checks and credit card payments Served as the company s only bilingual Spanish English customer service representative Seasonal Field Worker 05 2006 to 08 2006 Company Name City State Seasonal migrant worker that would return every summer till 2012 Mowed and edged lawns and flowerbeds using shovel and hula hoe Operated motorized vehicles and equipment such as tractors and traiers Mixed and sprayed fertilizers herbicides and insecticides onto grass shrubs and trees Installed rock gardens ponds and irrigation systems in accordance with client specifications Planted seeds bulbs ground covers and trees Arranged shrubs trees and flowers to create particular landscape effects Education and Training High School Diploma 2012 Psja Early College High School City State Ranked in Top 15 of class 4 0 GPA Student council Member Future Farmers of America member Jurnalism editor Secretary for FFA Secretary for student council Migrnat student Texas A M International University City State Major in criminal justice Minor in business administration Expected Graduation date December 2020 Texas A M International University City State Major in criminal justice Minor in buisness administration Community Service Volunteer WBCA 2012 2013 2014 and 2017 Volunteer Food bank 2013 Volunteer Habitat for humanity 2012 2013 Volunteer Farmers Market 2014 Volunteer softball games 2015 2016 Languages Spanish English Skills Cash handling Careful and active listener Multi tasking Strong public speaker Professional and friendly

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PLANT PROTECTION AND QUARANTINE TECHNICIAN Summary Environmental Biologist and experienced researcher with expertise in data collection and study Analytical and detail oriented Highlights Certificate study in Wetlands Identification and Delineation Proficient in Microsoft Office suite Excellent verbal and written communication skills Knowledgeable about invasive insects and plant hosts Undergraduate thesis study Species Diversity of Lepidoptera in Oak Hickory and Northern Hardwood Forests of Luzerne County PA Accomplishments Keystone College Academic Honor Award Dean s List Spring 2011 and Fall 2008 Mildred Wrigley Ryder Scholarship Fall 2009 and Spring 2010 Joseph Sirotnak 66 Esq Memorial Scholarship Fall 2007 and Spring 2009 Experience Plant Protection and Quarantine Technician May 2011 to August 2011 Company Name City State Regional specialist independently conducting Asian Long Horned Beetle and Emerald Ash Borer ground based visual surveys in eight northeastern Pennsylvania counties Implemented PPQ standards which safeguards agriculture and natural resources from risks associated with plant pests to ensure an abundant high quality forest canopy Employed industry standards effectively collecting forest and insect field data and reporting results in a timely manner Forest Insect Pest Aide I May 2009 to August 2009 Company Name City State Forest Insect Pest Aide May 2008 to August 2008 Company Name City State Emerald Ash Borer Asian Longhorn Beetle Sirex Wood wasp and apiarian surveys in Lackawanna County PA 2008 and 10 northeastern Pennsylvania counties 2009 Accurately identified plant hosts utilizing a dichotomous key enabling placement baiting and monitoring of Lindgren Funnel sugar bait IPM Tech panel and purple panel insect traps Operated and maintained PDA owned 4x4 pickup truck and Panasonic Toughbook computer with Global Mapper and Microsoft Office software Trail Steward and Workshop Staff Member May 2007 to August 2007 Company Name City State Trail maintenance of Keystone College s 160 acre Woodland Campus and Lake Manataka Environmental Field Station hazardous tree removal and firewood harvest Provided field support at Watershed Explorers Workshop performing water quality monitoring of local lakes and streams utilizing Secchi depth temperature conductivity oxygen depth profile benthic macro invertebrates taxa richness and fish indices Employing methods of electro fishing seining and kick nets collection and identification of macrophytes Flammulated Owl Research Lab Technician September 1998 to January 1999 Company Name City State Laboratory analysis and documentation of Flammulated Owl prey delivery video operating video editing equipment Field data analysis of nest site foraging habits to determine regional insectivorous dietary selection consumption prey density and diversity Organized insect collections with stereomicroscope and invertebrate field guide Analysis of insect energy content utilizing caloric centrifuge to determine caloric requirements of individual nests Results provided support of undergraduate independent study at the University of Nevada Reno and David P Arsenault s unpublished thesis for the Degree of Masters of Science in Environmental and Natural Resource Science Wildlife Biology Field Assistant May 1998 to September 1998 Company Name City State Assisted in avian field surveys utilizing research data analysis to determine the condition of the current population of Flammulated Owls in western New Mexico Collected nest site and microhabitat forest density measurements with Garmin GPS unit fiberglass tape spherical densitometer clinometer telescoping pinhole camera and video recording equipment during constant monitoring of survey routes along the Continental Divide New Mexico Participated in broadcast surveys observed nest site selection flight patterns observed and collected foraging rates and prey selection data used targeted mist nets to capture band and take blood samples for DNA fingerprinting observed nest and brood habits and fledgling success Education Certificate Wetland Delineation and Identification 2012 Rutgers The State University of New Jersey City State US Bachelor of Science Environmental Biology 2011 Keystone College City State US Affiliations Keystone College Eco Club North American Bird Phenology Program Certifications American Red Cross First Aid and CPR training FEMA Federal Emergency Management Training Skills Skillful application of bench chemistry in a lab setting by adhering to standard operating procedures Ability to analyze and test basic wet and dry chemistry obtaining qualitative and quantitative chemical measurements Capacity to follow recipes and formulate mixtures based on manufacturer s specifications Keen technical and mechanical ability Strong work ethic and the ability to work collaboratively or independently under a variety of challenging conditions

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FEDERAL GRAIN INSPECTOR Summary Service oriented Process Operator with 5 years background working in the Industrial Industry Core competencies include Processing Observing Analyzing chemicals and other matters as well as excellent communication and time management skills Handle tasks with accuracy and efficiency Skills Production and Processing Industrial and Environmental safety Mechanical aptitude and equipment troubleshooting ability Basic math skills and the ability to compute decimals and perentage Basic computer skills Good oral and written communication skills Previous manufacturing skills Able to lift up to 70 pounds use tools Team work Experience Company Name City State Federal Grain Inspector 06 2015 to Current Prepare grain samples for grading by preforming the necessary tests to determine moisture content test weight dockage and presence of foreign material Perform specialized tests such as aflatoxin and protein analysis calibrates equipment grind samples read results and enters reading on official certificates Inspect ship holds for loading and safety procedures Company Name City State Process Operator Intern 06 2015 to 09 2015 Monitor equipment functioning observe temperature levels and flow gauges Perform regular unit checks in order to ensure that all equipment is operating as it should Control equipment to regulate the flow and pressure of gas to feed lines of boilers furnaces and related steam generating or heating equipment Company Name City State B Class Electrician 01 2010 to 06 2015 Install or calibrate electrical or mechanical equipment such as motors engines switchboards relays switch gears meters and pumps Cut bend or shape mental conduit for installation in new construction plant using a hydraulic bender and pipe threader Education and Training Associate of Science Process Technology 2013 ITI Technical College City State United States Activities and Honors OSHA CARD SECURITY PASSPORT CURRENT TWIC CARD HOLDER WATER SURVIVAL HUET HSE0039 MEDIC FIRST AID CPR AED FALL PREVENTION AND PROTECTION WORKER DNE HSE SUPER SAFETY COURSE

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EDUCATION OFFICER SENIOR EDUCATION OFFICER GUIDANCE COUNSELING UNIT Professional Summary I joined the Ministry of Education in 1982 and was posted at the R M Bailey Senior High School where I remained for seventeen and a half wonderful years I served as Head of the Guidance Department from 1991 to 1999 until my redeployment to Special Services Section to oversee the Guidance Counseling Unit upon the retirement of the former officer I enjoyed my experience at R M Baily and have had the pleasure of working with and assisting students even after my departure from the school I am still counseling many of them and their children today I have had the opportunity of supervising the Guidance Counseling Unit over the past sixteen years and watched it grow from forty two 42 counselors in 1999 to one hundred and thirty two 132 in 2015 posted in ninety four schools on fourteen islands and cays throughout the country During my leadership we collaborated with the College of The Bahamas and Kent State University and established a Master s of Education Degree Program in School Counseling from 2001 to 2011 Eighty nine 89 persons obtained the Masters Degree and the unit has the largest amount of employees with this Degree in the Ministry of Education I realized in order for the unit to move forward ongoing training was a requirement for all officers which kept them informed about the latest techniques and strengthened areas of concern We also established a crisis team that assists with grief and disaster counseling The needs of students were being met but those of the employees were not and after visiting the school district in Dallas Texas I learned about the Employee Assistance Program and implemented it at the Ministry of Education on a smaller scale This proved to be very successful but the need for expansion was necessary Upon the retirement of Mrs Pansy Hamilton Brown Iris Strachan and Clevette Gibson took the reins and took EAP to the next level The demands on the officers made me realize that the service needed to be made available to all government employees and the idea to expand the service was decided I enjoyed my role as Senior Education Officer and if given the opportunity would like to be a part of taking EAP to the next level Core Qualifications Experienced in individual and group counseling Sound knowledge of Erik Erikson developmental stages from birth to death outstanding planning and organizational skills Exceptional communication skills and outstanding leadership qualities Flexible enthusiastic and enjoys working with people Solution focus Unique knack in identifying and improving counselors and clients potential Skilled in MS Office and researching on the Internet effective listener and Critical thinker skills Outstanding interpersonal and rapport building skills Skilled in collecting and compiling information through interaction with colleagues parents and students Experience 10 2007 to Current Co chair person of the Annual Careers Month National Careers Fair The purpose of the activities during the month of October is to launch career information to all students in the school system which continues throughout the school year Adjunct Lecturer 2002 to 2012 Kent State University The College of the Bahamas for the Masters degree in School Counselling Nassau Campus Employee Assistance Program Coordinator In 2003 after visiting the school system in Dallas Texas and learning about their Employee Assistance Program I designed and implemented a portion of the program that addressed the counseling needs of employees at the Ministry of Education The program is a voluntary or referral work based program that offers free and confidential assessments short term counseling referrals and follow up services to employees who have personal and or work related problems The program has assisted an estimated two thousand five hundred employees over the last twelve years National L E A D Institute Bahamas Delegation site visit to North Carolina where visited correctional Facilities and review programs to address the needs of students and family members These concerns were address and suggestions recommended on how to best assist our students Education Officer Senior Education Officer Guidance Counseling Unit 08 1999 to 03 2015 Company Name Supervise Guidance Counselors in the Government School system The Guidance Counseling Unit continues the effort to assist counselors across the Bahamas to develop well balanced and comprehensive programs in order to meet the academic developmental person and social needs of students School Counselor 03 1982 to 06 1999 Company Name Office Clerk 01 1975 to 01 1977 Company Name Education Masters of Science Guidance Counseling 1985 Long Island University City State US Bachelors Psychology 1980 Bethune Cookman College City State US High School Diploma 1975 St Johns College Professional Affiliations Nassau Chapter of Links Alpha Kappa Alpha Sorority 1979 Present Bahamas Association of School Counselors 2010 Present American School Counselors Association 2000 Present Employee Assistance Professionals Association EAPA 2013 Present Skills Brief Counseling Resistance and Prevention Program RAPP certified trainer Group and Individual counseling

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CONSERVATION TECHNICIAN MAINTENANCE Summary To build a career in the local community and improve skills in the Biological Science field Skills Microsoft Word documents Excel spreadsheets and Power Point presentations Experienced in ARC10 Geographic Information Systems Experience 03 2017 to 10 2017 Conservation technician maintenance Company Name City State I have worked previously in retail environments which tend to be fast paced and high energy work requiring close attention to detail being able to lift heavy loads standing for long periods of time and responding to customers with friendly positive attitudes I have previously been employed in a position as head cashier at Home Depot 2559 located in Frederick Maryland My primary responsibilities are to ensure customer needs are met at checkout returns special service department prodesk registers and to train and coach new and existing cashiers I am also responsible for creating and editing the schedule to accommodate needs and sales flow I have acquired multi tasking customer service and management skills in this previous employment opportunity that are directly applicable The conservation technician is responsible for the openings and closing procedures of the park Regular upkeep of park buildings structures roadways picnic and camping areas are the primary goals of the position The position requires an array of knowledgeable skills in the areas of carpentry plumbing masonry heavy equipment operation and general mechanic 05 2016 to 10 2016 Conservation technician maintenance Company Name City State The conversation technician is responsible for the opening and closing procedures of the park Regular upkeep of park buildings structures and assisting staff on summer programs park visitor events is the goal of the position This position requires the technician to be exposed to severe weather conditions operate heavy equipment operate a state vehicle and to be knowledgeable in the areas of plumbing electrical hand power tools wood cutting and requires the employee to regularly maintain service equipment 05 2015 to 10 2015 Field technician and larvicider Company Name City State The technician records a site survey assessment and performs quality checks of biological control agents before and after applications The technician collects records and processes data pertaining to the environment and pesticide concentration including both targeted and non targeted species indigenous to each treatment area The technician is responsible for the use of a state department motor vehicle in a safe manner on public roadways within the state at all times Education and Training May 2014 Bachelor of science Shepherd University City State Completed a summer capstone and research project each totaling over 400 hours of logged work in team building and outdoor education programs at Claude E Kitchen s Fairview Outdoor School and Blair s Valley Wildlife Management Area Western Maryland Department of Natural Resources field office located in Clear Spring Maryland 2000 11400 Robinwood Drive Hagerstown MD 21742 Hagerstown Community College Associate of science Interests Strong work ethic and positive attitude recipient of retail monthly recognition numerous times Eagle Scout Award highest honor of the Boy Scouts of America Excellent youth and young adult leadership guide experience Frequently performs community volunteer work with the American Red Cross and Chesapeake Bay Foundation Skills attention to detail carpentry cashier closing coach customer service editing equipment operation fast Information Systems team building management skills masonry mechanic Excel spreadsheets office Power Point Microsoft Word multi tasking Natural Resources plumbing power tools presentations processes quality research retail sales technician Additional Information Strong work ethic and positive attitude recipient of retail monthly recognition numerous times Eagle Scout Award highest honor of the Boy Scouts of America Excellent youth and young adult leadership guide experience Frequently performs community volunteer work with the American Red Cross and Chesapeake Bay Foundation

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SECURITY AIDE I Professional Summary A Compassionate Security Aide that has strong experience working with developmentally disabled adults and creating individualized recreational plans to assist them with community integration Skills Strong verbal communication Data management Extremely organized Project management Client assessment and analysis Powerful negotiator Self motivated Staff development Conflict resolution Team leadership Risk management processes and analysis Process implementation Huge experience with therapeutic recreational services activities and programs Outstanding knowledge of psychiatric patient care techniques Thorough knowledge of working in acute care assisted living and other healthcare setting Good understanding of abuse reporting protocols Familiarity with recreational therapy and therapeutic recreation programs Amazing ability to develop recreational therapy plans Ability to design implement and coordinate therapeutic programming Immense ability to build positive working relations with patients and colleagues Remarkable ability to provide therapies independently or in groups Work History Security Aide I 2017 to Current Company Name City State Obtained documents clearances certificates and approvals from local state and federal agencies Performed initial client assessment and analysis to begin research process Analyzed departmental documents for appropriate distribution and filing Worked directly with department clients management to achieve result Developed new process for employee evaluation which resulted in marked performance improvements Responsible for creative design for prominent project Supported Chief Operating Officer with daily operational functions Student Worker 01 2016 to 01 2017 Company Name City State Complete clerical and data entry tasks interoffice mail and file important documents Support and provide coverage of the administrative desk Adhere to the code of confidentiality in certain cases where discretion is required Record odometer reading and maintenance support provided to University s vehicles and driver assistance during event functions when additional support as needed Resident Advisor 08 2015 to 01 2017 Provide guidance social support and security within Residential Life community and foster an environment that allows 40 students to meet their academic goals Increase students knowledge of policies and procedures of Residential Life and increase students involvement in University Residential Life committees and activities events Managing and documenting policy violations Reporting maintenance and facility concerns and conducting Health and Safety Inspections Other duties as assigned by Residence Director Student Worker 08 2014 to 01 2016 Company Name Created biochar Pyrolysis the process of creating a fine grained highly porous charcoal that helps soils retain nutrients and water Entered biochar data into excel spread sheet Helped make chemical for research and maintained cleanliness of chemical laboratory equipment Skills Academic administrative clerical Coaching CPR data entry laboratory equipment management skills excel reading Rehabilitation Reporting research Safety sound spread sheet Education Bachelor of Science Wellness Kinesiology 05 2017 Lincoln University City State Wellness Kinesiology Diploma Coaching 2013 GC Foster College of Physical Education and Sports City Coaching Completed 70 Credit hours in physical education and sports GC Foster College of Physical Education and Sports Spanish Town Jamaica INTERNSHIPPhysiotherapist Rehabilitation Athletic Trainers Room 12 2015 Lincoln University City State Set up equipment for students athletes Assisted in treatment for students athletes Treatments include wrapping and taping ankles applying ice packs and conducting on ultra sound treatments Shadow Intern of Occupational Therapist and Physiotherapist rehabilitation Treatments 12 2017 JCMG Orthopaedic Center City Overseer OBJECTIVE To obtain a position as Recreational Therapist where I can maximize my skills and also contribute to the development of the organization Accomplishments Track and Field Team Member 2014 2017 NCAA Track and Field Outdoors All American Award 2014 NCAA Track and Field Indoor Second Team All American Awards 2015 2017 NCAA All Academics Awards 2014 2017 The National Consortium for Academic and sport Award 2015 Lincoln University Track and Field Award 2015 All MIAA First Team Award 2016 2017 Certifications CPR Certificate 2017 Basic Psychiatric Training Course Certificate 2017 Lincoln University School of Education Honors Convocation Certificate of Excellence 2017 Additional Information VOLUNTEER WORK Officiate at Jefferson City High School Cross Country Meet LU Homecoming Parade MANRRS Recycling Club conducts recycling weekly throughout the University campus Volunteer Track Coach at Old Harbour High School Volunteer Massage Therapy Treatment to Old Harbour High School Track Team

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SOFTWARE DEVELOPER Professional Summary Enthusiastic computer engineer eager to contribute to team success through hard work attention to detail and excellent organizational skills Technical professional with complete understanding of entire software development life cycle Respectful self motivator gifted at finding reliable solutions for software issues Experienced in c python HTML SQL node js javascript and working knowledge of Restful API design implementations Fluent in English and Turkish and accustomed to working with cross cultural global teams Skills C HTML CSS JavaScript 5 years of experience SQL 5 years of experience Python MatLab MongoDB Tableau Node JS Frameworks Net Devexpress TensorFlow Keras Scikit learn Pandas NLTK Search Engine Optimization Net API CSS Clients Database development Designing English HTML Image processing JavaScript Leadership Marketing MatLab C Office Windows Project management Speaker Python Sales Search Engine Optimization Spanish SQL System architecture Turkish User Interface Web site Written Work History Software Developer 12 2015 to Current Company Name City State Project was tasked to design an Internal Marketing System using c SQL HTML net devexpress Amazon Walmart eBay and Shopify API s were integrated The system records the end to end process A scalable system architecture to support high availability Internet site with various internal applicationswas key My responsibilities were Integration of marketplace APIs Coordinated with project management staff on database development timelines and project scope Revised modularized and updated old code bases to modern development standards Authored code fixes and enhancements for inclusion in future code releases and patches The successful launch of these applications enabled company growth of 30 Computer Engineer Intern 06 2013 to 09 2013 Company Name City Tested the User Interface for Web site and provided feedback to increase user satisfaction reduce reaction time and improve site mappings Executed Performance testing on internal applications documented results and maintained logs Computer Engineer Intern 06 2012 to 09 2012 Company Name City Our team has created an application for Turkish Patent and Trademark Office using MatLab C SQL and HTML My responsibilities within that team was Developed the FAQ and Support part of the web site Researched various studies and recommended alternate algorithms for Image processing to increase accuracy and speed Tested and documented prototypes and standard products Maintained positive work atmosphere by building relationships with co workers customers clients and management PROJECTS Question Answering System As the sole resource on this project created a windows application with Phyton for COVID 19 related questions using BERT and ELMO language models The Frameworks were Pandas Tensorflow NLTK Data Visualization Tool The objective of this project was to analyze communication structures employee relationships and suspicious transactions by designing and implementing a data visualization tool The dataset included the VAST Challenge 2019 dataset with over 100 000 data The Frameworks were Flask Pandas and the Language was Phyton My responsibilities were data cleansing and data categorization From the data visualization Leadership was able to get insight in the growth sales costs and make decisions towards better performance Pre Assess Melanoma The objective of the project was to create a system that could pre assess malignant melanoma using Matlab Language and image processing algorithms The system was trained with the images of malignant and healthy images My responsibilities included all development testing and training The User Interface was the responsibility of other team member This system enabled the users to seek healthcare at earlier stages of melanoma Education IN Expected in 06 2021 Rowan University City State Bachelor of Science Computer Engineering 06 2015 Selcuk University City Master of Science State Work History Software Developer 12 2015 to Current Company Name City State Project was tasked to design an Internal Marketing System using c SQL HTML net devexpress Amazon Walmart eBay and Shopify API s were integrated The system records the end to end process A scalable system architecture to support high availability Internet site with various internal applications was key My responsibilities were Integration of marketplace APIs Coordinated with project management staff on database development timelines and project scope Revised modularized and updated old code bases to modern development standards Authored code fixes and enhancements for inclusion in future code releases and patches The successful launch of these applications enabled company growth of 30 Computer Engineer Intern 06 2013 to 09 2013 Company Name City Tested the User Interface for Web site and provided feedback to increase user satisfaction reduce reaction time and improve site mappings Executed Performance testing on internal applications documented results and maintained logs Computer Engineer Intern 06 2012 to 09 2012 Company Name City Our team has created an application for Turkish Patent and Trademark Office using MatLab C SQL and HTML My responsibilities within that team was Developed the FAQ and Support part of the web site Researched various studies and recommended alternate algorithms for Image processing to increase accuracy and speed Tested and documented prototypes and standard products Maintained positive work atmosphere by building relationships with co workers customers clients and management PROJECTS Question Answering System As the sole resource on this project created a windows application with Phyton for COVID 19 related questions using BERT and ELMO language models The Frameworks were Pandas Tensorflow NLTK Data Visualization Tool The objective of this project was to analyze communication structures employee relationships and suspicious transactions by designing and implementing a data visualization tool The dataset included the VAST Challenge 2019 dataset with over 100 000 data The Frameworks were Flask Pandas and the Language was Phyton My responsibilities were data cleansing and data categorization From the data visualization Leadership was able to get insight in the growth sales costs and make decisions towards better performance Pre Assess Melanoma The objective of the project was to create a system that could pre assess malignant melanoma using Matlab Language and image processing algorithms The system was trained with the images of malignant and healthy images My responsibilities included all development testing and training The User Interface was the responsibility of other team member This system enabled the users to seek healthcare at earlier stages of melanoma Publications English for Science Technology Engineering and Mathematics University of Virginia Darden School of Business Getting Started Agile Meets Design Thinking University of Pennsylvania Biology Meets Programming Bioinformatics for Beginners Coursera Course Certificates Languages Fluent in written and spoken English Spanish B1 level Native speaker of Turkish Skills C HTML CSS JavaScript 5 years of experience SQL 5 years of experience Python MatLab MongoDB Tableau Node JS Frameworks Net Devexpress TensorFlow Keras Scikit learn Pandas NLTK Search Engine Optimization Net API CSS clients database development designing English HTML Image processing JavaScript Leadership Marketing MatLab C Office windows project management speaker Python sales Search Engine Optimization Spanish SQL system architecture Turkish User Interface Web site written

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NATIONAL MARINE FISHERIES SERVICE NMFS SPECIES OBSERVER Objective Looking for employment in an Environmental Engineering position that will help further my career while bringing my experience and education to the company as well Summary A result driven diligent and highly accomplished professional with curiosity and creativity about the environment possessing over 12 years experiences in Environmental Science develop solutions to resolve environmental problems taken part in water pollution control water recycling biological waste disposal and public health issues participated in the design of aquaculture wastewater treatment systems experienced in laboratory operations and safety procedures Education Ph D Soil Water and Environmental Science 2014 University of Arizona City State USA Soil Water and Environmental Science MSc Soil Water and Environmental Science 2014 University of Arizona City State USA Soil Water and Environmental Science Diploma Management 2006 University of London City State UK Management BSc Agriculture 2002 University of Guyana City State Guyana Select One City State GPA Graduate Student Travel Award Institute of the Environment 2013 Professional Experience National Marine Fisheries Service NMFS Species Observer 07 2015 to Current Company Name City State Monitor for sturgeons Atlantic and Shortnose and other endangered species found within the dredging area of the 3 1 Billion New NY Bridge Project Monitor dredging decanting and offloading operations of dredge materials for sturgeons and other endangered species Collect and record biological data length weight DNA samples Collect and process fish specimens for necropsy Communicate observations and finding to New York State Thruway Authority NYSTA New York State Department of Environmental Conservation NYSDEC and others when on site Environmental Research Assistant 01 2011 to 06 2014 Company Name City State Performed laboratory analysis of water for physical and chemical parameters such as algae temperature conductivity pH salinity dissolved oxygen nitrite nitrates and turbidity Directed the Western Regional Aquaculture Center commercial farm tilapia feed trials prepared reports and present research findings Collected biological samples and conducted proximate analysis protein lipid moisture and energy on fish tissue and feed samples Acted as a liaison between the UA Food Products and Safety laboratories Montana State University and US Fish and Wildlife Service Bozeman Fish Technology Center Prepared reagents and media for use in the Laboratory Oversaw strict adherence to safety policies and procedures during testing Managed the daily operations of the ERL Aquaculture Greenhouse Senior Fisheries Officer 01 2007 to 01 2011 Company Name City State Conduct environmental assessment of aquaculture facilities Prepared technical reports detailing findings and recommendations from assessments Identified and solved environmental problems arising from aquaculture facilities affecting the safety of water and land Controlled water pollution and handled solid waste management Removed impurities and harmful discharge from the water Developed techniques for water recycling Conduct extension services and monitored over 40 aquaculture farms to reduce environmental impacts of aquaculture Managed the National Aquaculture Fish Hatchery and Laboratory Performed laboratory analysis of water for physical and chemical parameters such as algae temperature conductivity pH nitrite nitrates salinity dissolved oxygen and turbidity for this and other aquaculture facilities Fisheries Officer 01 2002 to 01 2007 Company Name City State Revamped the data collection program which led to the reduction of data gaps within the months and years Examined and quantified the composition of fish species caught discarded and retained on commercial fishing vessels Collected and analyzed biological and socio economic data among others on Guyana s commercial marine species such as Southern Redsnapper Lutjanus purpureus Seatrout Cynoscion virescens and Bangamary Macrodon ancylodon using models as specified by CRFM Wrote scientific reports and presented the findings of data analyzed to various stakeholders Award University of Arizona Graduate Student Travel Award Institute of Environment 2013 Skills and Expertise Water Quality Testing Wastewater Treatment Systems 10 Hour OSHA Hazard Recognition Training for the Construction Industry Microsoft Office and Microsoft Excel

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DRIVER Summary Biological Science Technician with over 4 years of experience in vineyard and property maintenance Customer service experience as well Experience Company Name July 2017 to Current Driver City State Company Name February 2016 to June 2017 Biological Science Technician City State Caretaker of plant specimens for research project Planting maintaining and harvesting seed from plants Supervisor Roger Thilmony roger thilmony ars usda gov Company Name May 2015 to January 2016 Courier City State Independent contractor for app based delivery service Picked up food and other items from retailers and delivered them to customers Local office sfpostmates postmates com Company Name September 2003 to July 2008 Laborer City State Completed all repairs and maintenance work to company standards Planned work and determined appropriate tools and equipment Took care of facility grounds Kept supervisor informed of job progress and material requirements Owner Dave Umino umonovineyards com Education and Training Contra Costa College 2013 Associate of Arts Political Science City State Political Science Contra Costa College 2013 Associate of Arts Liberal Arts Social and Behavioral Sciences City State Liberal Arts Social and Behavioral Sciences Skills Strong interpersonal skills Customer service skills Dependable worker Excellent attention to detail

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SAFETY INTERN Areas of Expertise Occupational Safety Microsoft Word Excel Power Point E Tools Professional Experience 05 2015 to 08 2015 Safety Intern Company Name City State Walkthroughs of plant to make sure proper personal protective equipment is being worn by all employees transition from Material Safety Data Sheet to Safety Data Sheet implement GHS labels for the chemicals being in charge of safety to new hire orientation safety audits cost benefit analysis of new warning lights in one of our buildings 01 2014 to 07 2015 Security Guard Company Name City State Directing traffic entering and exiting the complex providing direction to patrons answering questions and providing assistance as needed 05 2014 to 08 2014 Customer Service Associate Company Name City State Providing quality service to our customers cashiering replenishing the merchandise and straitening up the aisles at closing Education December 2015 Bachelor of Science Occupational Safety and Environmental Health Applied Engineering Emergency Management Millersville University of Pennsylvania City State Occupational Safety and Environmental Health Applied Engineering Emergency Management Affiliations American Society of Safety Engineers February 2015 Skills cashiering closing Directing direction Excel Power Point Microsoft Word quality Safety

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VP PRINCIPAL Summary I am highly skilled growth mindset IT professional having more than 20 years experience mostly in financial industry related with providing advanced data solutions using innovative database technology Very innovative creative great problem solver and have achieved the highest ratings consistently for more than 10 years Continuously learning adapting and evolving by overcoming challenges faced during professional career I am fortunate to be a part of team who has delivered cutting edge products over the years to help our firm and clients My career philosophy is 4LT Listen Learn Love Lead and earn Trust Skills Deep expertise in designing developing implementing and running mission critical systems involving OLTP OLAP and HTAP workloads Extensive experience in building and deploying large scale applications in cloud environment AWS Deep expertise in advanced data modeling data management and data governance Passionate IT leader to build and lead a very strong team to build deliver and support world class product IBOR using innovative technology Hands on development business manager and principal solution architect Deep expertise in front office middle office and back office related business workflows in the financial industry Deep expertise in financial instruments modeling including complex derivative products Portfolio and investment management Deep expertise in Oracle Exadata Amazon Redshift SQL Python Java Apache Ignite AWS and related technologies Basic Experience in Data Science related technologies e g Pandas Matplotlib etc Agile development methodologies e g JIRA Quick leaner and ability to solve complex business problems An active member in multiple working groups to establish data strategy data governance data quality and enterprise data architecture e g Business Architecture Data Architecture Data Quality working groups Financial instruments valuation and exposure experience IT Thought leader and key note speaker at in memory compute summit in 2017 and 2018 Experience 01 2003 to Current VP Principal Company Name City State Architected and developed an innovative product called IBOR 1 0 to provide real time market values exposures and related analytics using operational data store ODS This product has capability to show look through exposure to complex instruments e g pools funds ETF and exotic derivative products e g total return swap index future A game changing product being used very broadly at Wellington by our investors and clients since 2007 Designed and developed a data quality reconciliation process to detect respond and prevent data quality issues in a production environment for a mission critical product Delivered many quality products to production well in time and under budget with very limited number of resources and proactively took ownership to resolve complex problems faced by the team As a result I have achieved highest ratings ever possible by my manager for more than 10 years in a row Built a very strong and resilient team from 4 team members to over 50 to support huge demand for the products developed by my team I was responsible to develop deliver and support multiple mission critical applications in production and I positioned my team well to innovate new quality products as well as support existing products in production Led a team to design and develop a product to provide investment performance returns across all financial instruments using innovative in memory design This product also provided a unique capability to provide look through performance for the complex financial instruments at Wellington The new product improved system performance by huge margin over legacy product and running successfully in production since 2013 Led a team to successfully build and deliver a transaction processing system known as unified transaction system to represent transactions in a unified format to provide rolled up positions exposure and performance data to meet emerging business requirements Due to continued success and huge demand of products built by my team my team was asked to build a next generation IBOR platform IBOR is a single source of truth for all investment holdings information providing consistent timely and accurate position and exposure information that helps the front office make investment decisions The IBOR provides both current and historical operational investment data and is used by many financial firms both in middle office and front office IBOR is a perfect use case which combines both operational and analytical workloads aka hybrid transaction analytical processing HTAP IBOR 2 0 is in production since Sep 2019 in AWS cloud environment using GridGain Ignite in memory computing platform My team is now working on to build IBOR using proprietary technology and database using HTAP architecture As a principal architect on IBOR I designed data model instrument and transaction meta models and other key foundational components to build a highly available reliable and optimized IBOR architecture IBOR is a transaction based system to provide real time positions exposures and investment performance data using one unified platform IBOR provides both current and historical as of as at data in lighting speed due to very innovative and cutting edge technology IBOR is a foundational data platform to enable tier1 applications to migrate from monolithic architecture to service based architecture Designed developed implemented and supporting operational historical data store ODS application 60TB using Oracle Exadata The ODS maintains historical positions exposure and performance data My team also migrated data and built a data pipeline from Oracle to Amazon Redshift to provide faster performance for OLAP and time series analysis Designed developed implemented fixed income portfolio management tool FIPMT 4 0 to enable investors to make best investment decisions to return positive alpha for our clients As a lead database developer I contributed to solve database slowness problems by tuning complex database queries and improve data modeling to improve overall system performance of the system Designed and developed meta data using yaml to represent complex business rules and application logic Developed an automated process to update meta data in yaml format using Python to improve efficiency and time to market Integrate metadata with Collibra to show data lineage data dependency and other related information across multiple applications 12 2001 to 01 2003 Senior Software Engineer Company Name City State As a senior developer successfully developed and deployed a Commodity Trading System in production Proactively took ownership and help team resolve a deadlock situation due to a very creative and innovative solution My primary role was to develop a system using Oracle for the business team to process and manage commodity related orders and transactions 03 2001 to 12 2001 Database Developer Company Name City State As a core developer I contributed to successfully build and deploy a system to maintain various agriculture products using Oracle 01 1998 to 03 2001 Oracle Developer Company Name City State As a junior developer contributed significantly to develop many products at Fuji Foundation Islamabad Pakistan My primary role was to gather business requirements and then work with senior members in the development team to build products using Oracle I actively contributed in successfully delivery of following products Hospital Management System Shares Management System Asset Management System Payroll and Personnel Information System Accounting Management System Vehicle Management System Inventory Management System IMS Education and Training 09 1998 Master of Science Computer Science And Programming QAU City 01 2008 CFA Level 1 CFA Institute City Some College No Degree Python For Finance Udemy Courses Certifications Certified AWS Certified Cloud Practitioner 2020 RLF Leadership for Life graduate Babson College 2018 Oracle Certified Professional 2001 Additional Information I was a key note speaker at in memory computing platform in 2017 and 2018 to share my experience about IBOR at Wellington Slides and my talk is available at following links Https Https

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GRADUATE RESEARCH ASSISTANT Profile Results driven Animal Nutritionist with good research and teaching experience Areas of Expertise Dairy Nutrition Food Safety Feed supplementation strategies Professional Experience Graduate Research Assistant 07 2013 to Current Company Name City State Ongoing Researches Effect of prototype sequestering agents on performance and milk aflatoxin M1 concentrations of dairy cows fed aflatoxin B1 contaminated diets The effect of selected lactic acid bacteria on the microbial composition and on the survival of pathogens in the rumen in context with their probiotic effects on ruminants An in vitro study on the use of tropical plants and essential oils in mitigating methanogenesis in ruminant Assistant Lecturer 08 2010 to 06 2013 Company Name City State Instructed a class of 156 students in animal feed and feeding course Lectured and communicated effectively with students from diverse backgroups Inspired students to translate their academic interests into the real world by taking positive actions Education Ph D Ruminant Nutrition 2017 University of Florida City State USA Awards Grinter Fellowship for outstanding new PhD students Certificate of outstanding academic achievement University of Florida International Center Master of Science Monogastric Nutrition 2011 University of Agriculture City State Nigeria Awards University of Agriculture Graduate Fellowship Postgraduate Tuition Scholarship for First Class Students in the University Dufil Prima Schloarship for postgraduate students in Nutrition Bachelor of Agriculture Animal Nutrition 2009 University of Agriculture Abeokuta City State Nigeria Award Academic achievement award for graduating with a First class 4 59 out of 5 00 Affiliations Nigerian Society of Animal Production American Society of Animal Science Publications Peer reviewed Publications C M Huisden N J Szabo I M Ogunade and A T Adesogan 2014 Mucuna pruriens detoxification 1 Effects of ensiling duration and particle size Animal Feed Science and Technology IN PRESS Ogunade I M Eruvbetine D Oyekunle A O Fafiolu A O Olorunsola R A Oso A O Sobayo R A Falola A C Osho S O and O M Sogunle 2012 Control of salmonella organisms in laying hens through the use of feed additives Nigeria Poultry Science Journal 9 166 171 Olorunsola R A Eruvbetine D Oyekunle M A Jegede A V and Ogunade I M 2012 Salmonella organism transmission in hatching broiler eggs Journal of Biology Agriculture and Healthcare Vol 2 No 10 I B Allison D A Ekunseitan A A Ayoola S O Iposu O M O Idowu I M Ogunade and S O Osho 2013 Effect of beak amputation and sex on the pecking rate damage and performance parameters of turkey Paskitan Journal of Biological Sciences 16 19 1022 1027 R A Sobayo A O Oso O A Adeyemi O G Sodipe A O Fafiolu Odetola O M and I M Ogunade 2013 Growth response and nutrient digestibility of broiler chicken fed graded levels of phytobiotics Garcinia kola Bitter kola Journal of Applied Agricultural Research 5 1 91 99 Official Publication of Agricultural Research Institute Nigeria A O Oso A S Haastrup A J Ajibade K O Olowonefa A O Aluko I M Ogunade S O Osho A M Bamgbose 2013 Growth performance apparent nutrient digestibility caecal fermentation ileal morphology and caecal microflora of growing rabbits fed diet containing probiotics and prebiotics Livestock Science 157 184 190 Oso A O G A Williams A V Jegede R A Sobayo A O Fafiolu O M O Idowu M O Sogunle O S Akinola O O Adeleye l A R Olorunsola I M Ogunade S O Osho F O Obadire A M Bamgbose 2014 Interactive effect of whole millet feeding and mannan oligossaccharides supplementation on growth performance serum biochemistry and organ weights of helmeted guinea fowl Numidia meleagris Livestock Science 159 46 52 Osho S O Oso A O Akpan I E Ayanniyi T A Ogunade I M Durosaro S O and Idowu O M O 2013 Health status and blood parameters of weaner rabbits fed diets containing varying dietary fibre and digestible energy levels Journal of Biology Agriculture and Healthcare 3 19 79 86 Published by International Institute for Science Technology and Education UNITED STATES OF AMERICA Durosaro S O Ojo A Fadare A O Olowofeso O Ilori B M Osho S O Ogunade I M and Ozoje M O 2013 Effect of Coat Colour on Water Intake and Feed Utilization of Intensively Reared West African Dwarf Sheep in the Humid Tropics Journal of Biology Agriculture and Healthcare 3 19 31 37 Published by International Institute for Science Technology and Education UNITED STATES OF AMERICA Ekunseitan D A Balogun O O Eruvbetine Daisy Abiola S S Sogunle O M Ogunade I M Egbeyale L T Ayoola A A Akinola O F Allison I B and Osho S O 2012 Visual assessment proximate composition and cost analysis of three differently processed discarded vegetable bovine blood rumen content mixtures as substitutes for conventional feedstuffs Short Communication Nigerian Journal of Animal Production 39 2 211 217 Conference Papers Ibukun M Ogunade Kathy G Arriola Rafael M Martins Bibiana Y Coy Chelsea L Curry Deborah K Terkoski Amber Rubright Marcos G Zenobi Zhengxin Ma Charles R Staples Adegbola T Adesogan 2014 Effect of prototype sequestering agents on performance and milk aflatoxin M1 concentrations of dairy cows fed aflatoxin B1 contaminated diets ADSA ASAS CSAS Joint Annual Meeting Missouri USA 07 2014 O Oso O Erinle A V Jegede A O Fafiolu R A Sobayo R Olorunsola A M Bamgbose I M Ogunade S O Osho W A Olayemi F O Oke 2013 Effect of whole millet feeding and mannan oligosaccharides supplementation on organ weights of Cockerel Chicks WPSA UK Branch Annual Meeting 16th 17th April 2013 The Jubilee Campus Nottingham University UNITED KINGDOM Ogunade I M Eruvbetine D Fafiolu A O Oyekunle M A Oso A O Sobayo R A Osho S O Ekunseitan D A 2012 Effect of dietary mannan oligosaccharides on the prevalence of Salmonella organisms in the dropping of sampled laying hens within South Western Nigeria World s Poultry Science Association UK Branch Annual meeting 24 25th April pg 35 Jubilee Campus Nottingham University British Poultry Abstracts 8 1 44 45 UNITED KINGDOM Skills Great Organizational skills Good Numerical and analytical skills

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ACCOUNTS PAYABLE AP CREDITORS SUPERVISOR Summary Self motivated Accounts Payable Specialist offerings a strong work ethic and determination to complete tasks in a timely manner Accurate and detail oriented with extensive accounts and clerical knowledge Highlights Accounts payable professional Strong communication skills Expert in customer relations Effective time management Attention to detail Resolve outstanding issues timely Develop and implement systems policies and procedures Accomplishments Reduced credit card expenses processed on in house system from ZAR 2 2 million to ZAR 4 96 Reduced the unresolved queries on accounts from 48 months to 30 days Negotiated early settlement discounts with vendors Experience Accounts Payable AP Creditors Supervisor March 2013 to December 2015 Company Name City State Full function AP creditors supervision managing AP staff office Approval of AP reconciliations authorization of payment of supplier accounts Ensure that all tax invoices submitted for payment comply with requirements Update reconciliations due list on Excel hand to relevant AP associate to balance with his her list Approve list of suppliers to be paid hand over to AP associates to load for payment Analysis of terms and conditions of potential vendors Schedule training for staff members Ensure good communication in order that all persons are fully aware of their duties and responsibilities by sending e mails and also verbally communicating any changes possible problems as and when they arise Communicate with other teams managers regarding any queries or problems that could cause suppliers accounts not being paid Full responsibility for reconciliation of key vendor accounts and travel Credit Card statement Lease Administrator November 2012 to February 2013 Company Name City State Manage lease agreement database Compile World Screening checks forward details and results to corporate office Create Offer to Renew Lease Agreement for landlords once World Screening clearance reports are received Liaise with leasing administrators regarding renewal of lease agreements Draw up standard lease agreements to renew leases General activities and duties in the leasing office Utilities Manager October 2009 to October 2012 Company Name City State Manage City utility property rates and tax charges to residential and commercial buildings correct tariffs Liaise and meet with City officials regarding charges Lodge applications to have tariffs changed and accounts credited Meet with sub meter reading companies on a monthly basis check and update on all issues and issue new instructions Liaise with area managers and caretakers building managers regarding any problems with utility meters in the buildings Issue instructions Approve decline meter replacements Investigate complete tenant queries when escalated to me Assist municipal Accounts Payable Department with training on capturing processing reconciling and payment of municipal accounts Report to senior management on weekly basis Temp Work Supervisor July 2009 to August 2009 Company Name City State Temping as AR associate processing reconciliations Reconciling company accounts Accounts Payable AP Creditors Supervisor January 2008 to June 2009 Company Name City State Full function AP supervision of AP staff office and also reconciling of certain accounts Checking work of subordinates reconciliation balances with the supplier statement and our system Hand back any reconciliations that have errors or do not comply with corporate governance and company policy Approve list of suppliers to be paid hand over to associate to load for payment Schedule training for staff members Schedule monthly POP performance ownership program meetings Facilitate good communication in order that all persons are fully aware of their duties and responsibilities communicating any changes possible problems as and when they arise Career Summary My extensive financial experience together with several notable achievements will ensure that the skills I bring to an organization will contribute to growth and success Professional skills Administration Ensuring that data is accurate and stored in a manageable format as required by company standards and policy Verification of AP reconciliations including that they are processed on time to maximize discount Managing debtor s book to ensure payments are received on time Monitor and manage age analysis to keep within limits set by management Records are secure and accurate but available for Corporate Governance and audit purposes Handling all verbal written communication and representing the Company in a professional manner Management Supervision Leading a team and being responsible for team output and performance Establish and maintain a team environment while encouraging all to participate and contribute Operating within a diverse environment in a way that all team members feel that they are important and can contribute to our success and enjoy the benefits of that success Being a liaison where necessary between the team individually and collectively to senior management Accounts Payable Creditors Clerk November 2003 to December 2007 Company Name City State Generate purchase orders on Navision system Check that all tax invoices comply with SARS requirements Process tax invoices on Navision system Ensure tax invoices are approved by relevant managers as per limit of authority Match tax invoices to supplier statements Follow up on outstanding tax invoices queries with supplier responsible person Confirm follow up conversations with e mails faxes Reconcile accounts on Navision system to statements received and batch documents according to statements Update payment list on Excel check that banking details payment limits are correct Alternatively advise the cashbook clerk of changes required Hand reconciliations complete document packs to supervisor for approval Balance payment list Excel and payment journal Navision Prepare COD payments twice weekly when required Update balance score card file with supporting documentation in scorecard file for performance appraisals Accounts manager March 2003 to November 2003 Company Name City State Full function accounts payable and accounts receivable Reconcile accounts Prepared payment run checks and remittance advices Resolve account queries Full function debtors Process waybills for invoicing Ensure all invoices statements are delivered to customers timeously Collection of debtors payments Wages salaries All Banking Petty cash Control fuel account Reconcile all accounts with auditors monthly Education Certificate in Practical Accounting Accounting 2006 Damelin Business School City State South Africa Certificate in Basic Bookkeeping Accounting 2006 Damelin Business School City State South Africa Certificate in Sectional Title Management Sectional Title Management 2011 University of Cape Town City State South Africa High School Diploma Certifications Computer literate in MS Word Excel Advanced Brilliant Accounting Quick Books other accounting software and MDA Property Management Program System Additional Information Accounts Payable AP Creditors Manager Glendale CO Authorized to work in the US for any employer Skills Audit and process vendor invoices ensuring timely and accurate payments High volume with complex processing Investigate and resolve problems associated with processing of invoices Handle all vendor correspondence via phone or email Receive research and resolve a variety of routine internal and external inquiries concerning account status including communicating the resolution of discrepancies to appropriate persons Manage vendor information and setup Develop implement and maintain AP systems procedures and policies Full responsibility for reconciliation of key vendor accounts and travel Credit Card statement

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RN STAFF NURSE Professional Experience RN Staff Nurse August 2008 to April 2014 Company Name City State Participate in multidisciplinary plan of care Follow Best Practice Protocols Evidence based practice as well as patient centered and team based care Identify barriers to successful treatment and share with team Monitor measure and report document progress of interventions and outcomes Timely and effective communication of newly implemented changes to unit based methods of practice Accomplishments Management of Aggressive Behavior MOAB in house Certified Instructor Patient Experience Champion Shared Governance Chair of Policy Procedure Committee Oncology Certification Implementation of unit Bedside Report and hourly rounding Skills Used Therapeutic touch communication teach back communication assessments IV care telemetry care wound care including wound vacs dressing changes Age based plan of care Excellent organizational skills Collaborative working relationship with unit team members as well as physicians technicians pharmacy housekeeping and other ancillary team members RN Resident Care Manager July 2007 to July 2008 Company Name City State Responsibilities Care Management of adult and senior patient population Knowledge of care levels including SNF ECF ICF ALF rehab and hospice Attending and participating in care conferences Development and distribution of expected outcomes to interdisciplinary team Assignment and direction of care provided by licensed staff across 24 hour schedule Reconciliation of monthly MAR s Disposal of out dated discontinued medications Development and monitoring of appropriate care plans Accomplishments Created communicated and modeled a unit Mission Statement Developed effective teamwork model for licensed staff and caregivers Skills Used Effective oral and written communication and organizational skills Ability to determine and direct appropriate care Ability to navigate electronic medical records and effectively utilize basic computer programs Provide compassionate and effective communication to family members in times of crisis RN Charge Nurse July 2000 to June 2007 Company Name City State Assessment of acuity asignment of staff Review of charts obtaining and signing off orders Guidance monitoring and assistance to team members to balance work load throughout shift Attend and participate in staff meetings and hospital wide agendas In the Geriatric Assessment Center GAC I performed total body assessments including hearing vision labs and Accomplishments Geriatric Resource Nurse GRN certification 2003 2008 Hospital based NICHE member Pain Management Resource team member Participant in Evidence Based Practice implementation Geriatric Assessment Center on call RN Note During my tenure at Providence Milwaukie I worked in the ECF ICF SNF unit the Med Surg unit Womens Health Mother Baby unit the Geriatric Assessment Center and the Emergency Dept I was a charge nurse in all except the GAC and ED Skills Used Open and effective communication Excellent organizational skills Telemetry IV wound care physical mental and emotional assessment Appropriate and effective care plans Medication reconciliation and monitoring for therapeutic effectiveness Administrative Assistant April 1990 to April 1996 Company Name City State Maintaining informational material and application packets availability Assisting applicants accurately complete and provide information required form application completion Compile information for reports Setting up and maintaining supervised bank accounts monthly Reconcileing local office concentrated banking system Servicing delinquent accounts Prepares tax vouchers as applicable Weekly back up of computer files and secure storage of files Education and Training BSN Nursing 1 2007 Washington State University City State Nursing ADN Nursing 1 2000 Clark College City State Nursing AA General Studies 1 1987 Clark College City State General Studies Medical Admin Assistant in Front back office Med Ass t 1 1982 Western Business College City State Personal Information I also worked this role in a temporary position during the 1996 1997 fiscal year while I worked on my nursing prerequisites Skills balance banking basic charts oral Basic computer skills conferences direction Instructor meetings office organizational skills progress Protocols tax teamwork Telemetry vision written communication Additional Information Note I also worked this role in a temporary position during the 1996 1997 fiscal year while I worked on my nursing prerequisites Facebook LinkedIn Twitter Your resume is visible to anyone Your contact details are hidden but employers can contact you via Indeed Public Your resume is visible to anyone Your phone number and email address are only provided to employers you apply to Your street address is visible only to you Private Your resume is not visible Employers cannot find you Delete your resume About your privacy Your phone number and email address are only provided to employers you apply to Your street address is only visible to you 2014 Indeed

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QUALITY ASSURANCE ASSOCIATE Summary Enthusiastic Chemist eager to pursue a lasting career in the Agriculture industry Detail oriented Chemist with expertise in the instrumentation physical and wet chemistry and formulation as well as coordinating testing and development Highlights HPLC GC FTIR UV Vis Physical Chemistry techniques GMP GCP Accomplishments Led the pre formulation and formulation development of a topical cream and gel for psoriases which successfully entered clinical trials Experience 01 2011 to Current Quality Assurance Associate Company Name City State Preparation configuration execution and authoring of reports for IQ OQ and PQ protocols for Labware LIMS and Trackwise Systems Managed quality systems change control site training deviation and CAPA compliance programs for Eisai Other responsibilities include Administration and development in Trackwise Plateau Learning Management System and Labware LIMS systems QA oversight on all validation activities for Plateau Learning Management System Deviation investigations CAPA and SOP review for site engineering automation systems Developed and provided training on local and global change management cGMP and deviation CAPA compliance processes to site personnel Reviewed and approved Master Batch Records MBRs and Lot Packaging Records LPRs for commercial batch release Work within QA audit department for regulatory site audits and assist in responding to regulatory inspection observations Support the Clinical organization by providing oversight to the clinical lot record packaging specifically review and provide a disposition decision for packaged clinical trial material 01 2005 to 01 2011 Senior Researcher Formulation Company Name City State Lead formulation chemist in the design and execution of development programs to deliver specific topical and lyophilized product attributes Designed studies to substantiate formulation excipient choice use levels and desired product aesthetic attributes Responsible for preclinical and toxicology study drug product manufacture and testing Generated and interpreted study data to determine physicochemical stability Drug excipient compatibility studies and other relevant studies including solubility pH solubility profiles pKA partition coefficient studies during formulation development process Communicated formulation development program status goals and timelines to senior management by Writing detailed technical reports on completed formulation development programs and periodic reports of on going programs Performed a bi monthly series of technical presentations to the product development group and regularly presented data at monthly local project team meetings Scale up process development of cream formulation and lyophilized parental formulations Assisted in the preparation of the Chemistry Manufacturing Control CMC sections of IND ANDA and NDA submissions Evaluated clinical and scientific literature to identify potential product differentiators and new product opportunities Employed chromatography spectroscopy and spectrophotometry techniques 01 2003 to 01 2005 Quality Control Chemist Company Name City State Responsible for performing dissolution testing content uniformity acid resistance and assay of solid oral dosage products in a cGMP environment Managed the stability program for all oral solid dose products Performed USP NF Compendial testing to ensure raw material compliance utilizing analytical and wet chemistry techniques Investigated out of specification and out of trend data with appropriate CAPA Authoring and technical review of analytical SOPs 01 2001 to 01 2003 Quality Control Analytical Chemist Company Name City State Responsible for performing physical and chemical cGMP testing of ophthalmic formulations Performed raw material in process and finished product testing as well as method transfers to Quality Control Developed and validated stability indicating compendial and non compendial analytical methods in accordance with ICH and FDA guidelines 01 1998 to 01 2001 Chemist Supervisor Company Name City State Supervision of a busy contract laboratory Responsible for running developing and validating methods for wet chemistry and ICP AA and GFLAA instruments Responsible for preparation of reports and communication of results to customers 01 1995 to 01 1997 Chemist Company Name City State Performed toxicological screening and conformational studies using GC MS on horse serum and urine for illegal or banned drugs and their metabolites Conducted both qualitative and quantitative analysis Education 2014 Master of Science Chemistry University of North Carolina City State US 1996 Bachelor of Science Forensic Science Michigan State University City State US Presentations Performed a quarterly series of technical presentations to the product development group and regularly presented data at monthly local project team meetings Presented data and formulation recommendations to senior leadership Skills HPLC GC Physical Chemistry UV VIS

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POST DOCTORAL RESEARCH FELLOW Professional Overview Biophysicist Biochemist Expert level research scientist and lecturer with 16 years of experience including 7 years teaching at the university level Published over 20 journal articles and 30 conference proceedings Successfully developed over 60 prototypes 7 patents 5 grants and performed over 25 international journal reviews thus far Award winning expertise in team leadership with over 20 awards and honors for research in biochemistry physical biochemistry molecular biophysics protein and peptide chemistry as well as performing innovative metabolic engineering enzymology microbiology and molecular biology research globally Core Qualifications Protein Peptide Chemistry Protein Peptide Expression Protein Peptide Purification Protein Peptide Engineering Protein Characterization Molecular Biology Ligand Binding Protein Enzyme Biotechnology Microbiology Fermentation Drug Delivery ADME Experimental Skills Spectroscopic Methods UV Vis IR Atomic Absorption Fluorescence etc Chromatographic Methods analytical to preparative using open column HPLC or AKTA purifier Gel Exclusion Hydrophobic Interaction Revers Phase Ion Exchange Affinity etc Electrophoretic Methods SDS PAGE Native PAGE Isoelectric Focusing Offgel 2D Blotting Techniques etc Thermodynamic Hydrodynamic Methods DSC ITC Centrifugation Filtration Diafiltration Dialysis etc Molecular Biology Methods DNA RNA Extraction PCR Genetic Engineering Rational Gene Modification etc Cell Biology methods Immuno Assay Cell Culture Cell Phantom Preparation MTT ELISA etc Microbiology Methods Screening Identification Fermentation Secondary Metabolites Pathways Engineering etc Education PhD Enzyme Biotechnology Department of Biochemistry University Putra Malaysia Malaysia August 2010 Thesis title Production Optimization and Characterization of Thermostable Recombinant Lipase from a Locally Isolated Bacterium MSc Biophysics University of Tehran Tehran Iran September 1997 Thesis title Qualitative and Quantitative Studies on Protein Transportation across the Blood Air Barrier in Cultured Alveolar Epithelial Cell Monolayer Awarded free education via competitive entrance examination BSc Cell and Molecular Biology University of Tehran Tehran Iran November 1993 Awarded free education via competitive entrance examination Experience May 2011 to January 2015 Company Name Post doctoral Research Fellow Focused on production purification and structure function studies of multi functional therapeutic peptides with Immunomodulatory anti inflammation anti hypertension anti oxidation and anti microbial effects Analyzed different enzymes proteins as single molecules or as members of a network e g signaling pathway and their therapeutic industrial applications Developed the methods and conducted research on process optimization product formulation protein engineering and QSAR studies in artificial neural network response surface modeling and other statistical methods Designed and established new protein peptide and enzyme analytical methods and assay systems Constructed gene cloning and different expression systems and engineered the enzymes structures and functions Studied the ADME of therapeutic molecules in vitro in vivo and developed different strategies for their delivery Supervised 6 PhD 5 MSc and 7 BSc students on multiple research projects Taught university level courses in biochemistry and biophysics Served as the lead on the bioactive peptides and functional molecules research team with over 22 members Completed 4 research projects on study of therapeutic peptides and biofunctional molecules which led to the development of over 60 novel prototypes 6 patent applications published over 9 journal articles and 7 conference proceedings Designed and developed 2 recombinant GAD systems in lactic acid bacteria hosts for GABA over production Received 18 awards from Invention Innovation Research and Technology Exhibitions Created spectroscopic assay systems for the rapid screening of bioactive peptides enzymes microbes January 2007 to December 2009 Company Name Graduate Research Assistant Recipient of the Al Biruni 2007 2008 outstanding researcher award of enzyme and microbial technology research and Invention Innovation Research and Technology Exhibition of University Putra Malaysia Designed and constructed recombinant fusion intra extra cellular and cell surface display of a novel thermostable organic solvent tolerant regioselective lipase which led to the development of a patent 3 prototype biocatalysts and 4 journal publications September 2003 to July 2005 Company Name Research Fellow Conducted research on enzyme biotechnology and bioelectromagnetics which led to the development of novel approaches to inhibit activate enzyme activity February 1999 to July 2005 Company Name Chaired the biochemistry and biophysics research lab with 17 members Published 13 conference proceedings based on the conducted study on potential of electromagnetic fields to trigger the Phosphatidylinositol signal cascades and some of biomolecular hot points such as Na K ATPase and acetylcholinesterase Recent Awards Gamo Pepto Cure Immunomodulatory and Antihypertensive Bioactive Peptides Generated from Actinopyaga lecanora Gold Medal 25th International Invention Innovation Technology Exhibition ITEX 2014 8 10 May Kuala Lumpur Malaysia VasoPept A Marine Antihypertensive Bioingredient from Stichopus horrens Gold Medal 25th International Invention Innovation Technology Exhibition ITEX 2014 8 10 May Kuala Lumpur Malaysia PeptoGreen Green Soybean Proteolysate A New Source of Antihypertensive Peptides with Industrial Application Silver Medal 25th International Invention Innovation Technology Exhibition ITEX 2014 8 10 May Kuala Lumpur Malaysia Multifunctional Winged Bean Seed Proteolysate Gold Medal 24th International Invention Innovation Technology Exhibition ITEX 2013 9 11 May Kuala Lumpur Malaysia An Industrially Potent Lactobacillus plantarum for Dual Biosynthesizing Activities for the Production of Glutamic Acid and GABA Gold Medal 24th International Invention Innovation Technology Exhibition ITEX 2013 9 11 May Kuala Lumpur Malaysia Note More award information provided by request Patents Generation of angiotensin converting enzyme inhibitory peptides from Stichopus horrens PI 2013 700 448 A process for enhanced production of glutamic acid and gamma amino butyric acid PI 2013 700 338 Protein hydrolysates from Actinopyge lecanora and bioactive peptides PI 2013 702 386 Functional bioactive peptides from palm kernel cake protein PI 2013 700 397 Production of biopeptides with angiotensin converting enzyme inhibition and antioxidant activities from winged bean seed Psophocarpus tetragonolobus L DC PI 2013 700 449 Green soybean Glycine max seed hydrolystates with angiotensin converting enzyme inhibitory activity PI 2013 700 406 Novel microorganisms producing a thermostable lipase EP 2450458 09 05 2012 View Publications via Google Scholar and ResearchGate Skills net Acid BSc com competitive DC Delivery DSC ELISA Exhibitions Functional HPLC http Innovation max Exchange modeling MSc network neural Novel Optimization PAGE pathway PCR PhD producing Publications Research researcher technology research Transportation UV View articles 386

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BEHAVIORAL INTERVENTIONIST Summary Personable education professional driven to inspire students to achieve personal and academic success Highlights Experience Company Name City State Behavioral Interventionist 01 2010 to Current Demonstrate knowledge of growth development as it relates to pediatric and adolescent populations Establish a positive rapport with clients to help resolve social personal and academic issues Utilize therapeutic listening skills in all client contacts to assist client in developing coping skills and positive behaviors Participate in treatment team planning meeting and or family counseling sessions as requested Initiate monthly therapist contacts 95 Compliance with agency policies and procedures Identify community resources to aid in client s treatment goals and aftercare Company Name City State Recruiter 01 2008 to Current Instituted an action plan to recruit new students using innovative methods to the College such as Forensic Botany Day Summer Agri Science Institute collaborating with departments across campus i e undecided majors meet with targeted prospects to build mutually beneficial partnerships to foster increase in enrollment developed website presence recruitment marketing of academic programs and by showcasing the College of Agriculture and Related Sciences via student oriented media i e Facebook Twitter Alex D Meredith Ph 302 241 7315 ameredith desu edu Advise students utilizing appreciative advising model to effectively advise on university policy and procedures regarding academic scheduling career development internships co curricular experiences and research opportunities throughout student s undergraduate experience Collaborate with faculty stakeholders in enhancing professional development opportunities for students The Secretary s Scholars Program MonSanto Agriculture Future of America AFA USDA Animal and Plant Health Inspection Services APHIS Mountaire Farms Delaware Department of Transportation DelDOT Coach mentor for Delaware State University s College Survey Inventory CSI Retention Management System to proactively retain at risk students Review discuss personal survey inventory with student to discuss transition into higher education If needed refer and follow up with student to proper student support services to retain engage and help ensure completion of academic program Partnered with the Delaware State University Agriculture Education Program Leader to write a grant to fund the Summer Agri Science Institute at Delaware State University s campus for sophomore and junior high school students to work with researchers and develop group research projects with the goal of positive agriculture related engagement students are more likely to major in an ag related area upon attending college at DSU Funded by USDA CSREES for 46 950 Proficient in SAS SPSS statistical applications Windows XP MS Office Adobe In design 6 Banner Web Baseline Curriculum Advising and Program Planning Early Alert System and Drupal Content Management System content manager for the College of Agriculture Related Sciences editing creating information for university website Increased student enrollment by 4 on average per year in the area of Agriculture Natural Resources within the College of Agriculture Related Sciences Developed and implemented the College of Agriculture Related Sciences Student Ambassador Program to assist in recruitment endeavors and student professional development Conducted outreach activities geared towards agriculture education for Capital School District Recognized by the City of Dover and Capital School District as a Community Partner of the Year Company Name City State Advisor 01 2008 to 01 2011 Developed relationships with outside organizations that have a vested interest in MANRRS to garner sponsorship for the chapter s operational budget Developed professional development series workshops for Delaware State University students Mentored students in the areas of academia importance of outreach activities professional development and graduate school Played an instrumental role in ensuring members represent DSU in a positive manner when competing regionally and nationally Placed first in the Undergraduate Poster Research competition at the 2010 MANRRS 25th Annual Career and Training Conference in Orlando Florida Company Name City State Teacher Coordinator 01 2008 to 07 2008 Worked closely with administration guidance office parents and students to ensure efficient placement into the daylight twilight program Administrator for the Novel Stars Software System for the Lake Forest School District Taught 75 students on a myriad of high school subjects Mathematics Health English Science Social Studies etc through computer based learning applications Processed completed coursework to counselors for earned high school credits Sustained a high level of classroom management to ensure a stable educational environment Serviced homebound students utilizing the Novel Stars System from outside the school building Company Name City State Adjunct Professor 01 2007 to Current Taught Marketing Agricultural Products Department of Agriculture Natural Resources Taught Introduction to Algebra utilizing real life situations to enhance student s comprehension of subject content Department of Mathematics Taught Career Development in Agriculture Southern Illinois University Carbondale in the Department of Plant Soil Science and Agricultural Systems Held weekly tutorial sessions to ensure student s comprehension of subject material Education Master of Science Plant and Soil Science Agriculture Education Southern Illinois University Carbondale SIUC City State Plant and Soil Science Agriculture Education Master of Science Agriculture Economics International Trade North Carolina A T State University City State Agriculture Economics International Trade Bachelor of Science Agriculture Business Delaware State University City State Agriculture Business Interests 4 H Volunteer Junior Achievement Annual Thanksgiving Food Drive Back to School Bash for Carbondale youth I Can Read after school program Delaware Highway Clean up Delaware Aids Walk Bug and Bud Festival and DSU Winter Clothing Drives Affiliations Alpha Chi Honorary Organization Minorities in Agriculture Natural Resources and Related Sciences MANRRS Collegiate Future Farmers of America FFA Phi Beta Lambda Alpha Tau Alpha Graduate and Black Graduate Student Association SIUC and National Association for College Admission Counseling NACAC Awards Accomplishments 2011 Academic Organization of the Year honored by Delaware State University s Office of Student Leadership and Activities 2011 Advisor of the Year honored Delaware State University s Office of Student Leadership and Activities Community Involvement 4 H Volunteer Junior Achievement Annual Thanksgiving Food Drive Back to School Bash for Carbondale youth I Can Read after school program Delaware Highway Clean up Delaware Aids Walk Bug and Bud Festival and DSU Winter Clothing Drives Skills SAS SPSS statistical applications Windows XP MS Office Adobe In design 6 Banner Web Baseline Curriculum Advising and Program Planning Early Alert System and Drupal Content Management System content manager for the College of Agriculture Related Sciences editing creating information for university website

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GIS COORDINATOR Summary Diligent hands on leader excellent at working with tight deadlines in pressurized work environments Broad experience in government agencies domestically and abroad while drawing on concurring academia and research roles Accomplishments Project Cooperation Worked directly with USAid and two universities to fulfill individual Master s degree requirements as well as much larger scope project objectives Communication Modified technical agricultural data from field to the the scientific community in the form of published papers illustrated for seminars given to the public before lastly translated into Swahili for local farmers Experience Company Name City State GIS Coordinator 07 2015 to Current Used company public utility status to install small cell antennas for telecommunication carriers into the public right of way as new poles or attachments to existing light poles Tested spatial data for quality and created reports on those audits after Importing integrating updating and validating data from multiple sources Developed system documentation and user manuals on GIS best practices and functionality for a new employee onboarding packages Independently completed ad hoc requests including map generation spatial analysis and web publishing of map applications Company Name City State Research Associate 06 2012 to 08 2013 Coordinated with professors and staff at Sokoine University of Agriculture in Morogoro Tanzania during summer session Conducted soil science laboratory analysis of soil alongside Tanzanian technicians and students for the growing seasons Company Name City State Graduate Teaching Assistant 08 2012 to 05 2013 Taught lectures and weekly laboratory exercises to seventy five undergraduate students Assisted generation of lecture notes and laboratory tutorial materials using ArcGIS and QGIS Coordinated and supervised three graduate teaching assistants Company Name City State Biology Intern 03 2013 to 05 2013 Cleared ten acres of invasive plant species using manual removal with herbicide Maintained trails at four locations in southern Ohio and monitored water quality in streams vernal pools and river systems Completed frog and bird surveys to monitor wildlife populations Injected ash trees located within the park tagged and recorded all injected trees using ArcGIS Company Name City State Seasonal Forestry Worker 04 2012 to 08 2012 Reduced threat or damage from Emerald Ash Borer through preventative injections using Arborjet treatments and applied growth inhibitor to trees under utility lines Planted 380 container trees and monitored growth and health Pruned 4 000 large trees using pole saws power pole saws shears and hand saws Removed 400 trees and ground 800 stumps using heavy machinery Company Name City State Research Assistant 01 2011 to 12 2012 Collected soil samples in no till conservation till and conventional till plots Evaluated carbon and nitrogen levels in diluted runoff samples Determined soil quality plant available water and bulk density of cores Company Name City State Trail Logistics Intern 06 2011 to 08 2011 Reported backcountry trail hours worked and miles accomplished Collaborated with California Conservation Corps participants and management to achieve mission objectives including trail clearing safety demonstrations social skills training public affairs and logistical support Aided the backcountry packer with long distance supply organization travelling over 400 miles on horseback and a string of four mules Checked fire and camping permits of hikers met on trail Company Name City State Secretary 06 2010 to 09 2010 Coordinated and communicated with Sandusky County court system and judges to schedule all court dates and client meetings Answered incoming calls responded to emails created client MS Excel spreadsheets Kept records of court decisions and payments dating back 5 years Drafted legal documents and organized client interviews Education Masters of Science Environmental Science 2015 The Ohio State University City State Impact of Management on Soil Fertility and Rice Yields in Smallholder Farms in Tanzania Bachelor of Science Environmental Policy and Management 2012 The Ohio State University City State Languages Semi fluent Spanish Conversational Swahili Additional Information Honors and Awards National Championship Titles Equestrian Team 2011 2012 Dean s list AmeriCorps Scholar 4 H Spirit of Leadership 2009 4 H Ten Year Member Award 2013 recipient of 11 000 Coca Cola Sustainability Grant Skills analytical skills quality control research safety statistics surveys teaching water quality soil fertility

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FRONT DESK CLERK FEE BASIS JOHN D DINGELL VA MEDICAL CENTER Summary Passionate results oriented Customer Service Representative with diverse background in management and customer service Dedicated to providing excellent customer service and making operational and procedural improvements Highlights Effective communicator Expert in building lasting customer relationships Computer Proficient Leadership skills and abilities Compassionate mentor Team management Skilled multi tasker Meticulous attention to detail Accomplishments Coordinated dual department functions for team of 10 employees Planned and executed all aspects of a major store renovation for hardlines departments of store 55 Meijer Preserved an accuracy of 98 during 3 years of employment at Jackson Hewitt SoFar Inc Customer Relations Earned high marks for customer satisfaction store wide Workflow Planning Implemented new work process flow which increased department productivity Experience Company Name March 2011 to June 2011 Front Desk Clerk Fee Basis John D Dingell Va Medical Center City State For Fee Services Monitored multiline phones Addressed patient concerns weekly about hospital fees incurred outside VA Arranged meetings between Fee Services manager and VA patients Processed claims for VA patients desiring payment of VA approved outside hospital bills decreasing patient wait time by 30 Screened and assisted VA patients with bill claims against local hospitals Company Name January 2004 to April 2006 Income Tax Preparer Jackson Hewitt City State Prepared income tax returns for 180 clients per tax season via data entry Authorized clients for special company loans Maintained returns for returning clients by creating algorithmic paper system Repaired and maintained office computer systems manually installed systems updates repaired network printers and uploaded virus protection systems Oversaw the office in the absence of office supervisor Company Name April 2003 to September 2003 General Merchandise Clerk City State Maintained 1000 per shelf store inventory by keeping shelves stocked Operated electronic stores equipment including cash registers pricing guns and scanners Assisted 50 customers per day with location of store items item prices and party pricing Assisted store manager in systematizing night clean up procedures helping to save store 10 in costs and manpower Company Name April 2001 to June 2001 Temporary Plant Protection Aide City State Sterilized and or confiscated airline passengers equipment food entering U S from Foot and Mouth Disease infected countries Screened airline passengers in foreign languages about their equipment Organized generated and created 1000 pamphlets per month for both passengers and co workers on procedures for isolating Foot and Mouth Disease in the U S Company Name January 2000 to December 2000 Recruiting Clerk City State Designed electronic file systems and maintained electronic and paper files Oversaw the office in manager s absence Maintained the front desk and reception area in a neat and organized fashion Interviewed 7 new team members Maintained test office materials Proctored entrance exams to 500 potential employees per week Arranged 30 interviews for office supervisor per week Answered multiline phones Conducted 30 job interviews per week Set up recruitment events for potential hires Assisted in maintaining office equipment including manual maintenance of copiers computers and printers Maintained employee information testing materials via data entry Company Name November 2013 to Current Assistant Pastor Language Instructor City State For Hebrew language classes Prepared lesson plans for classes Designed and prepared syllabuses for all language classes Tutored language learners Taught language classes using theories in language teaching learning Administered assessments for students entering classes for the first time Education Wayne State University 2013 MBA Linguistics City State US Wayne State University Detroit MI BA in Linguistics 12 2013 Wayne County Community College District 2007 Liberal Arts City State US Wayne County Community College District Detroit MI AA in Liberal Arts 06 2007 Northcentral University Master in Education English as a Second Language City State USA Coursework in Education Emphasis in Expected Graduation Year 2016 Professional Affiliations Veterans of Foreign Wars Detroit MI Military Experience Company Name December 1986 to May 1991 Aircraft Armament Systems Specialist Weapons Specialist Weapons Specialist United States Air Force Lowry AFB CO 12 1986 05 1991 Special Forces United States 101st Airborne Command 01 1991 05 1991 Air Force Outstanding Unit Award with one Oak Leaf Cluster Air Force Good Conduct Medal National Defense Service Medal Air Force Overseas Ribbon Long Tour Air Force Longevity Service Award NCO Professional Military Education Grad Ribbon Air Force Training Ribbon Skills Data Entry Printers Clients Loans Tax Returns Clerk Multiline Maintenance Recruiting Recruitment Testing Games Instructor Teaching Training Weapons Cash Inventory Pricing Arranged Meetings Claims Front Desk Linguistics

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PATIENT ACCESS REP Summary Dependable Computer Application Analyst with comprehensive experiences diagnosing and troubleshooting Network hardware and desktop issues tracking and evaluating IT infrastructure incidents and diverse industry experience in health care and government Expertise includes systems applications technical helpdesk experience information protection analysis On call experiences and troubleshooting in distributed multi tier environments Advanced skills using Epic medical software to register patient and train doctors and nurses on inputting medical information into the Epic system Accomplishments Epic Pelican Project team member for LSU Medical Science Center Domain system at FMOL Health System combined Worked with the Epic software Go Live team to troubleshoot Acted as the lead Application Analyst for LSU Medical Science Experience Patient Access Rep 03 2015 to Current Company Name City State Responsible for obtaining complete and accurate demographic Enters data in computer thoroughly on patients Notifies patients of co payments deductibles or deposits Train new employees on how to navigate Epic software Geek Squad Consultation Agent 06 2014 to 03 2015 Company Name City State Diagnosed and Resolved clients computer problems Upgraded hardware software on clients computers Knowledge and skills of Microsoft Operating Systems Removed viruses and malware from clients computers Technical Support Specialist 09 2013 to 12 2013 Company Name City State Demonstrated advanced product knowledge with AT T products Open and manage trouble ticket system for all issues Patient courteous and friendly with customers at all times Abide by and supported management directives EHR Application Analyst 10 2011 to 03 2012 Company Name City State Worked closely with the medical staff to assure Epic access Supported End users locally and remotely with technical issue Worked with the Epic go live team and staff to implement Epic Troubleshoot any issues that arise assured all interfaces work Computer Analyst 02 2009 to 12 2011 Company Name City State Provided primary technical support to over 5 000 staff Trained employees and updated new training documentation Setup new accounts for the doctors and employees Strong clinical back ground using Electronic Medical Records Computer Asst Functional Adm 06 2001 to 03 2007 Company Name City State Resolved computer desktop and laptops issues Knowledge and skills using Remedy and FootPrints Led the team morning meeting to update IT management team Recommended new software to management as needed Education Bachelor of Science Computer Information Systems Telecommunication Systems Support 2008 Tulane University City State USA Associate of Science Computer Network Engineering 2002 Delgado Community College City State USA Military United States Navy Veteran Honorable Discharge Technical Skills System Software Adobe Dreamweaver Skills monitoring daily production runs for technical support i e disc backups database verifications statistics reports Performed complexity installation and maintenance of software Skills in Electronic Medical Records Adobe Flash Help Desk software HTML lIBM Mainframes Access Excel Microsoft Office Microsoft Operating Systems PowerPoint Word Network Support Installed and provided day to day end user support of local area network by identifying analyzing testing and correcting program machine data or procedural problems Researched tests and document network LAN WAN Enterprise operating system application software products and peripheral hardware Installs software and hardware in order to manage monitor and support extensive computer network Assisted in monitoring performance and efficiency of an enterprise network understand protocols TCP IP Active Directory Database Epic and IBM Database programming skills documentation HTML Website Design trained professional and users on the system document programming efforts Maintenance utilities performed system programming support to run jobs and troubleshoot issues storage area networks skills Communication Skills Excellent verbal and written communication skills with emphasis in customer support including experience handling difficult customers and conflict resolution Excellent interpersonal skills and the ability to work collaboratively in team environment Capable of seeing and managing project through from start to finish problem solving skills Certification Candidate Project Management Professional PMP

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TECHNOLOGY PROJECT AND PRODUCT MANAGER Professional Summary Senior Project and Product Manager effective in leading and directing new product development and technology refresh projects from inception to launch More than 17 years of progressive management experience and repeated success in developing project initiatives directing project plans and achieving measurable performance targets Core Qualifications 18 years in project and product management PMI and CMMI certified Excellent communications skills at all levels of an organization Business and strategic results oriented Collaborative leadership style and win win philosophy Project development and lifecycle experience Cross industry new product experience Best practice training and mentoring Substantial project management methodology and process authoring Certified Microsoft Professional Enterprise Project Management and SharePoint Portals Detail oriented with strong analytical skills Process redesign and work flow planning capabilities Systems implementation and integration Vendor selection and contract management Risk management and mitigation expertise Accomplishments Project Program Management Initiated project for global launch of a groundbreaking cardiac treatment drug therapy which resulted in submission of new drug applications to six countries concurrently for the first time in the company s history Successfully implemented two major document conversion implementations one for student records in an online higher education provider and the other for test applications delivered by mail for a test delivery organization PMO Integrated best practice attributes from PMBOK Unified Software Engineering and Microsoft Framework to create a custom solution delivery methodology which greatly enhanced the firm s ability to market professional services Developed corporate wide risk assessment procedures to reduce the cost associated with unprofitable projects entering the project portfolio Designed and implemented portal based project management solutions to enhance overall project communication and success As project planning process owner helped the organization to achieve CMMI Level 2 certification Practice Development and Management Directed the project and program management practice startup of 10 million service business Managed a regional professional services project management practice covering a four state area staff of fifteen 15 project management consultants and 5 million in annual revenue generation Entrepreneur Started and managed a Maryland based LLC to offer project management services and project management portal workspaces to local businesses Responsible for multiple projects associated with a key test center and client management portal as well as a strategic new product initiative Work Experience Company Name February 2011 to Current Technology Project and Product Manager City State Company Name February 2010 to January 2011 Project Management Consultant contract City State Consulted with USDA staff on initiatives aimed at improving cooperation and communication between U S farmers and the USDA Services were delivered towards standardization of project management electronic calendaring electronic bulletin boards and SharePoint governance Company Name February 2007 to January 2010 Practice Leader and Project Management Consultant City State Lead the development of the company s SharePoint Services Practice with responsibility for 1mm in revenue generation as well as practice staffing and delivery Engaged as Professional Project Manager for several clients to successfully implement large cross functional initiatives An example includes the digitization of student records for a higher education client coupled with the implementation of an automated workflow which reduced student record processing time from weeks to days within the first 3 months of implementation Managed two full time and 3 contract resources Company Name September 2006 to January 2007 Intergrated Scheduling Consultant contract City State Development the integrated master schedule in support of the engineering and launch of a new generation rocket launch vehicle Schedule components included analysis engineering design product assembly testing procurement and NASA launch activities Company Name September 2001 to August 2006 Founder and Principal City State Startup of a company that delivered professional project management consulting services and software as a service project management portals developed on Microsoft Project Server and SharePoint Services Clients included Procter Gamble Microsoft Corp Allegis Group and Verizon Company Name January 1999 to June 2001 PMO Director City State Directed the startup of the company s PMO in support of the company s 10 million service business including a project and program management practice standards strategic business planning and new business risk assessment Designed and implemented the comany s solution delivery methodology combining components of Microsoft Solutions Framework PMBOK and Rational Unified Process RUP Company Name January 1997 to January 1999 Project Leader contract City State Responsible for delivering project and program management consulting services to Procter Gamble Pharmaceuticals Research Development Division Accomplishments included concurrent submission of new drug applications to six countries Corporate Practice Deployment Lead Company Name May 1987 to February 1994 Regional Manager Professional Services Delivery City State Responsible for the development and deployment of project management standards and best practices for the U S Professional Services Organization including the development of new service deliverables and participation in global standardization initiatives Managed a regional professional services project management practice covering a four state area including a staff of 15 and a 5 million new project management service revenue responsibility Education George Washington University 1997 Masters Certificate Technology Project Management State IT Project Management Loyola University 1987 MBA City State Towson University 1983 Bachelor of Science Business Administration City State Business Administration Skills Project Management Software Microsoft Project Project Server SharePoint Office Team Foundation Server Process Methodologies Project Planning PMI CMMI Agile Iterative Rational Waterfall Risk Management Requirements Management Vendor Selection Vendor Management Portfolio Management PMO Industries Served Higher Education Computer Manufacturing Software Development Pharmaceuticals Federal Government Technology Consulting Professional Services Staffing and Recruiting Testing and Certification Services Systems Integration Telecommunications

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BUDGET ANALYST SERIES 0560 Summary Accounting Skills Knowledge of automate financial accounting systems in order to manage fiscal date and ensure system performance Knowledge of system analysis techniques and procedures Ability to interpret accounting related rulings regulations directives and bulletins to develop sound conclusions recommendations and applications to specific inquires and situations Flexible Budget Analyst who adapts seamlessly to constantly evolving accounting processes and technologies Ability to communicate verbally and in writing in order to develop and deliver presentations briefings and or training sessions Highlights Budget analysis Cost Benefit Analysis CBAs Accurate forecasting Financial reporting expert Calm under pressure Sound judgment Staff training Self motivated professional Experience Budget Analyst Series 0560 Jul 2007 to Current Company Name City State This is a federal job Hours per week 40 Pay Plan GS Grade 11 12 Subject Matter expert researching developing and executing the Franchise Fund budget in excess of 28 6 million dollars Give sound conclusion when developing and executing yearly business plan by conducting research assembling and analyzing facts to set customer rates and providing cost for expenditures Provide monthly budget briefings to department heads on monthly expenditures workload counts and make recommendations for any changes or adjustment Handle complex issues on unknown budget requirements providing in depth evaluations and provide executive leadership team assistance in making sound business decisions Manage the following accounts Payroll staffing supplies equipment travel rent and communications depreciation and contractual services for current fiscal year and out years Subject matter expert in managing fund control points and obligating funds as needed to meet budgetary requirements in accordance with franchise funds and government wide fiscal dept collection procedures standards regulations and policies Process all financial documents in the Integrated Funds Distribution Control Point IFCAP system Review analyze and reconcile fund expenditures with in control points on a regular basis to ensure proper use of funds in other areas Ensure overall expenditures never exceed overall budget authority causing an anti deficiency Compile analyze and prepare monthly quarterly and annual budget reports by using eh the Financial Management System FMS For the executive leadership team perform studies to provide analysis and evidence of trend estimates for long and short range budgetary and other financial planning and training Prepare yearly service level agreements for services provided to other agencies and ensure appropriate billing for monthly invoices Process the Revenue General Ledger Cumulative and Recurring Stats reports monthly Serve as the Contractor Officer Representative COR ensuring compliance with federal procurement laws regulations and policies Oversee review and process procurement request Provide market research Performance Work Statement PWS Statement of Work SOW and approve IT acquisition requests Upload all required documents into the Virtual Office of Acquisition VOA system Work with assigned contracting specialist to revise gather and provide additional documents and information until package is actionable Communicate with different departments on a monthly basis with various GS levels to certify the accuracy or inform them of the monthly contract invoices Prepared bulletins circulars and delegations to provide instructions and guidance on procedural policies July 2007 August 2013 Serve as the Public Affairs Officer on department wide issues Serve as the Continuity of Operations Planning Coordinator COOP developing and updating the plan in accordance with current department objectives Team Lead on the Personal Identity Verification PIV system Provide floor access to incoming employees contractor and visitors Purchase supplies and equipment Reconcile monthly visa statement GSA Liaison updating space as needed report tenant issues and work with a team on move projects Build professional relationships with stakeholders Veterans Benefits Administration VBA Veterans Health Administration VHA Served as backup HR Liaison 2007 2013 Serves as the timekeeping backup Supervisor Curtis Savstrom 612 970 5362 Debt Management Specialist Series 0501 Sep 2002 to Jul 2007 Company Name City State This is a federal job Hours per week 40 Pay Plan GS Grade 7 9 Provided Debt Management services related to Veterinary Services VS and miscellaneous accounts Worked with the Foundation Financial Information System FFIS managing accounts by using different tables within the system to ensure payments were posted correctly and waived any necessary penalties or interest Researched and modified any misapplied payments Utilized the User Fee Systems UFS entering data on new customers and putting accounts on hold Pulled reports in BRIO National Finance Warehouse FDW to compile a weekly collection report and to research misapplied checks Utilized the Investigative Enforcement System IES tracking system to review accounts and post payments Analyzed financial statements measuring strengths and weaknesses of potential accounts evaluated degree of risk in marginal situations Initiated all referrals to collection agencies resolved disputes errors and inquiries related to referrals Provided and reviewed financial disclosures to customers regarding outstanding delinquencies Reviewed and analyzed reports insuring problems disputes and errors discovered were corrected and follow up on those not corrected or paid Organized training materials and participated in projects and activities to determine better methods and tools for performing Debt Management activities Contacted customers defining account discrepancies payment plans and review of Civil Penalty legal dockets Communicated with the IES team via email and telephone Supervisor David Santelman 612 336 3271 Budget Analyst Series 0560 Sep 1994 to Sep 2002 Company Name City State This is a federal job Hours per week 40 Pay Plan GS Grade 9 Assisted in the formulation of budget requirements for an annual budget in excess of 1 9 million dollars Constructed quarterly estimates of allotment requirements Prepared execution and midyear review of budget to analyze additional funding needs or identify excess funds Analyzed status of funds to ensure all obligations were up to date to ensure funds were obligated timely Processed all financial documents into the database commitment accounting system DCAS for obligations into Stanfins Received and reconciled obligation reports from Stanfins for all accounts Certified fund availability on miscellaneous financial documents such as DD1610 SF1164 SF1034 Interpreted guidance from higher headquarters disseminated guidance and direction to staff heads and coordinated installations Reviewed all financial documents for accuracy of fiscal code element resource and accounting processing codes APC Verified all financial documents in a timely manner returning any undisbursed funds to the appropriate program Reprogrammed excess funds as necessary to maximize expenditures Established policy and guidelines for year end procedures ensuring all funding demands were achieved Retained funds as necessary using miscellaneous obligation document form DD2406 and allocated expenditures forthcoming Initiated prepared and processed military Interdepartmental Purchase Request Prepared processed and approved all contracts Supervised one full time employee Was the Agency Program Director of Government credit card program Issued cards monitored accounts and closed accounts as necessary Utilized various regulations such as Army Recruiting Dept of the Army and Department of Defense for Finance and Accounting Conducted person to person briefings to incoming soldiers Conducted weekly briefings to the Commander and six Company Commanders on delinquent card holders Lead presentations to the higher Headquarters General Officer on status of funds civilian training and delinquent government visa accounts Supervisor Major Jeffrey Glynn Budget Technician Series 0503 Nov 1992 to Nov 1994 Company Name City State This is a federal job Hours per week 40 Pay Plan GS Grade 5 Maintained document control logs to comply with requirements of the Department of the Army regulations for a three state area Prepared automated transmittal letters on a weekly basis for travel orders and account payable items Prepared travel orders DD1610 and Transportation requests in a timely manner to provide field personnel necessary documentation prior to travel Posted Commitments to DCAS Reviewed non stock fund orders and payables listing within three days of receipt Processed voucher payments within seven days of receipt to ensure prompt payments to vendors in compliance with the Prompt Payment Act Assured bus tickets for applicants were processed and files reconciled in a timely manner Assisted Budget and Accounting Technician in annual planning and development of operating budget Reconciled and prepared all invoices for payment of Blanket Purchase Agreements Maintained MARKS Filing System in accordance with AR 25 20 Typed correspondence as required Supervisor Constance Weis Affiliations 2015 2016 Federal Outreach Leadership Development FOLD Program Skills Microsoft Office Word Outlook Excel Power Point Education High School Diploma 1983 Southeast High School City State USA Awards Performance awards 2008 2009 2010 2011 2012 2013 2014 2015 Time off award 2004 8 hours 2005 2 hours Spot award 2005 End of year award 2005 Cash awards for Superior Service March October 1995 Cash awards for Superior Service 1996 1997 1998 1999 2000 2001 Selected as Civilian of the Year for Fiscal Year 1997 Department of Army Commendations 1993 1994 June and December 1996 Training GSA National Safety Council Defensive Driving Course 2016 Contracting Officer Representative with a Mission Focus 2016 On lline Training for Contracting Officer s Representative 2016 FAC COR Lever II Course 2013 Contracting Officer s Representative Course 2011 CON 120 Appropriations Law 2010 Improved Statement of Work 2009 Contracting Overview 2009 Overview of Acquisition Ethics 2009 Contracting Officer Representative with a Mission Focus 2009 Market Research 2009 CON 110 Mission Focused Contracting 2008 Simplified Acquisition Procedures 2008 Dunn and Bradstreet 2003 Seven Habits of Highly Effective People 2006 Management Development 2000 Supervisor Correspondence 2000 Human Resource Correspondence 2000 Leadership Education and Development 1997 Develop and Administer Budget 1995 Budget Execution 1995 Basic financial Budgeting 1995

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CUSTOMER SERVICE SPECIALIST III Summary To attain a position in public and or legal administration or similar field Highlights Notary Public 2002 presentl NYS Division of Budget NYS Contract Mgmt System NYS Grants Gateway and SFS Financial System Software Proficiency Intermediate in Microsoft Office Suites Outlook Excel Access PowerPoint Adobe Acrobat SiteFinity 4 7 WordPerfect 5 10 DOS SFS Financial Management System Oracle Lotus Notes and Heavy Dictaphone transcription skills Dual Monitor experience Able to work with a diverse group of people and all levels of management and staff both independently and as a team adapts quickly to new work environments Computer Applications Citrix Applications Internet Explorer familiar with multiple office copy machines scanners able to learn new software programs quickly and efficiently Managed cash and daily summary reports Accomplishments Acquired 2 Master s degrees within three and a half years graduating Summa Cum Laude It shows I can get things done that I put my mind to no matter the difficulty I excel well in a challenging work environment Able to work well with a diverse group of individuals Experience Customer Service Specialist III Mar 2016 to Aug 2016 Company Name City State Provided great customer service to consumers who call the Health Marketplace for insurance Properly validated and authenticated consumers seeking assistance with their marketplace accounts Assisted consumers with enrollment into various types of health insurance through the Marketplace Informed consumers about their Marketplace accounts and make any updates as needed Assisted consumers in applying and renewing their coverage as well as walking them through the process Set up and validated family members as authorized representatives to speak on behalf of account holder Mgmt Specialist MWBE Liaison Sep 2015 to Feb 2016 Company Name City State Created and input B1184 s into Division of Budget system for Grants Received and processed all M WBE Requests for Waiver forms for State Contractors Maintained business relationship with project managers and department heads to ensure contractors are following MWBE Rules and Regulations Utilized the Contract Management System using Access and Excel Contacted Executive Chambers for Waiver Requests status updates changes needed to get them approved Met with Project Managers and Dept Heads to discuss issues centered around meeting MWBE goals Prepared and submitted monthly quarterly MWBE Utilization Reports to Executive Chambers Deputy City Clerk Jan 2014 to Aug 2015 Company Name City State Maintained business with and direct the public to appropriate offices or other entities as needed Managed the daily operations of issuing marriage licenses marriage certifications reservoir fishing permits Issued dog licenses and secure dog redemption payments replace dog tags update rabies info in BAS System Created and submit payment vouchers for bills and office subscriptions Accepted monies and checks for all licenses permits and order supplies Managed incoming mail and send out mailed in requests for licenses certifications and permits Copied and distributed agendas and meetings to city council members and department heads as well as upload the agendas and minutes to our website using Sitefinity 4 7 Accepted Legal service on the City of Troy for Notices of Claim against the City and the Troy Police Dept Managed and count daily cash drawer prepare bank deposit slips and daily cash summary sheets input same into Excel spreadsheet for monthly income reporting Administrative Assistant Jul 2011 to Dec 2013 Company Name City State Managed daily operations of Grant contract processing from input to tracking approval process State Grant and contract file management auditing and compliance of documents including but not limited to verification of B1184 s Vend Rep Charities Registration or Exemption Insurance forms etc Corresponded and communicated contract information requirements with different program representatives Managed all incoming grant contracts and renewals for different state and municipal entities Managed and trained incoming staff state workers and temps in Contract Management and Auditing Created training materials for staff for SFS and Vend Rep System Audited all grant contracts to process in SFS system after full review and documentation is received Monitored grant contract review and compliance of all temps to ensure contracts met all requirements Created purchase orders from data input while entering grant contract information into Access database while denoting encumbrance amounts for AG and OSC processing Coordinated with program department teams to gather missing information to complete contract pkg Keyboard Specialist I Sep 2007 to Jul 2010 Company Name City State Maintained Inmate Appeals in the legal office of the NYS Division of Parole by comparing the Information received to the information in the system using FPMS and PARMIS Access and Excel Requested and maintained inmate records for upcoming inmate appeals or forwarded to DCJS AG s office or representing attorney s office as requested Checked parole hearing dates and input the new data to start the appeal process Sent correspondence to inmates attorneys regarding upcoming appeal deadlines Opened and input briefs received as approved by either attorneys or inmates pro se Pulled files to complete appeal process placed appropriately to be reviewed by the Board Members for decision making answered incoming calls accordingly and or relayed to proper attorney Information Technical Assistant Jan 2007 to Aug 2007 Company Name City State Handled individual user access forms IUA s for all correctional facilities via mainframe and deleted and changed user access for facility users Answered emails to grant access needed for users who changed positions and or facilities Installed Lotus Notes enabling user access utilized Bluezone and Console to add Fileshare access utilized a ghost program such as Citrix Applications along with MS Word Excel Education Masters of Public Administration Government Policy August 2012 Grand Canyon University Government Policy Masters of Science Criminal Justice Administration of Justice Security June 2010 University of Phoenix Criminal Justice Administration of Justice Security Bachelors of Science Business Organizational Management May 2005 The Kings College Business Organizational Management Associates Degree Administrative Occupational Studies May 2003 Olean Business Institute Administrative Occupational Studies Skills Acrobat Adobe Contract Auditing backup case management Citrix set up conferences Contract Mgmt Contract Management contract review council meetings customer service data entry decision making Dictaphone documentation DOS editing email filing file management Financial Management Waiver forms Grants Gateway knowledge litigation Loss Prevention Lotus Notes mailing mainframe meetings Access database Excel mail office Microsoft Office Suites Outlook PowerPoint MS Word monitors Notary Public Oracle copy machines receptionist duties when necessary scanners spreadsheet training materials transcription

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NATURAL RESOURCE SPECIALIST GS 12 5 Position Applying Realty Specialist Generalist Department of Interior Interior Bureau of Indian Affairs Rocky Mountain Region Division of Real Estate Services Announcement Number STIMP 10879339 20 CW Objective I have over twenty years of experience as a student and at a professional level in Natural Resources As a professional it has always been my goal and intention to serve and protect federal and or trust lands I have fulfilled Bureau of Indian Affairs mission and goals in the protection and management of our trust resources I have demonstrated good sound conservation practices in which I have obtained from my educational and professional experiences in the Natural Resources field I am knowledgeable in conservation practices BIA Agriculture and Range Management Policies Procedures and Practices I am familiar with the Crow Land Use Bill Wind River Reservations Grazing Resolution Northern Cheyenne s grazing laws and the Three Affiliated Tribes Grazing Resolution Through my experience I am very knowledgeable with 25 Code of Federal Regulations 162 and 166 I feel I have established or improved management practices for the Agencies I have served I am devoted to my organization and am committed to the Indian Trust Land Owners and Tribes during my tenure with the Federal Agencies I have served Education 2004 Montana State University Bozeman City State Range Science Bachelor of Science 2001 Little Bighorn College City State Natural Resources Associate of Science 1992 Hardin High School City State High School Diploma Experience January 2013 to Current Company Name City State Natural Resource Specialist GS 12 5 I manage approximately 98 range units which consists of tribal allotted government tracts and taken area Duties require me calculate Animal Unit Months AUMs determine accurate acreage establish conservation plans invoice modify and adjust yearly rental rate in TAAMs issue 10 day show cause letters for non paymet and cancellation letters should it be necessary I am required to work cooperatively with the Tribal Natural Resource staff members of the Natural Resource Committee and Mandan Hiidaatsa Arikara Tribal Council I am required to provide technical assistance as requested to the Three Affiliated Tribes updating or amending Grazing Natural Resource Resolutions assist in noxious weed projects determining taken area acres Non Trust on off acres Most recently worked in a partnership with the Tribe under a 93 638 contract to complete rangeland inventory providing technical assistance in grazing study The completed inventory determined accurate range unit boundaries and allotments updated stocking rates Animal Unit Months AUMs and identified noxious weed infested areas This prepared for a new permit period required updating grazing resolution sending out over 18 000 Authorities to Grant Grazing Prividges to individual Indian interest owners application and allocation process Establish 5 year range unit permits once allocated Prepare and write notices for non compliance non payment trespass livestock 180 day notice of removal of allotment from range unit and other notices to permittees land owners and the tribe I direct staff in inspecting sending notices and taking corrective action on trespass livestock on the range units and farm and pasture leases Currently there are 700 producing wells on Fort Berthold approximately 400 are in the range unit or farm and pasture leases I am responsible in identifying planning and withdrawing oil gas right of way from existing surface leases Responsible for sending 180 day notice and withdrawing individual allotments by majority consent from range units Investigate determine trespass take corrective action and assess penalties on oil or salt water spills on trust property Assist with oil and gas environmental mitigation Locate and investigate trespass scoria pits water depots pipeline take corrective action and assess as necessary Mediate consult and give recommendations when there is a dispute or conflict within the range unit or farm and pasture lease involving permittee s landowner s and oil companies Provide assistance in locating allotments to landowners using ArcGIS 10 5 1 and in the field Determine idle farm and pasture tracts using TAAMs query and assist realty staff in advertising Assist realty staff in meeting deadlines when necessary Determine and locate current and potential homesite leases Review acquisition and disposal conveyance documents for accuracy Assist Acquistion and Disposal staff with estate planning land exchange or gift conveyances Respond to data calls from the regional office and central office gather and compile documentation when in litigation thoroughly and promptly as requested Provide documentation packets for Appeals as requested by Solicitor Assigned as alternative coordinator for the Agency Freedom of Information Act FOIA this requires me to gather documents files and correspondences Monitor TAAMs lockbox system for pending payments and disburse to Individual Interest Holders Supervise and direct duties to natural resource staff Supervise and direct duties to Agency staff when acting as Superintendent Other supervisory duties include updating position descriptions and rating performance appraisals Take corrective action on insubordinate non performing and or misconduct employee s should it be necessary Act as Superintendent in her absence Supervisor Kayla Danks Superintendent 701 627 4707 October 2008 to January 2013 Company Name City State Soil Conservationist GS 0457 11 4 I was responsible for the managment and development of conservation plans for trust lands allotted and tribal on the Crow Reservation Responsible for accurate land classifications for farm and pasture leases rights of way and conveyance using ArcGIS I work cooperatively with other federal agencies state agencies and Crow Tribe on conservation projects and the protection of trust lands Updated established and implemented conservation plans for expiring farm irrigated and dry farmland and pasture leases This required me to determine access and non access acres for Irrigable land This also included inspecting monitoring utilization and proper management of all farm and pasture leases Assisted and recommends improvements on farm and pasture leases I developed Trichomoniasis requirements which would be amended into the Crow Land Use Bill Provided technical services to and or field inspections until issue is resolved I coordinated a bio control project on leafy spurge Provide maps legal descriptions and technical assistance to Indian Trust Land owners and Lessee s Perform fire duties when needed Supervisor Debbie Scott Deputy Superintendent 406 638 4433 June 2006 to October 2008 Company Name City State Rangeland Management Specialist GS 0454 09 I conducted the rangeland inventory in conjunction with the Natural Resource Conservation Services this required the identification of plants and ecological sites I digitized range data which included scanning appoximatley 100 aerial photos which contained the similarity index The calculation of Animal Unit Months AUMs and determining stocking rates was required using ArcGIS Involved in conversion of IRMS and TAAMs this required me to encode AUMs rental rates tracts and legal descriptions for the Range Units Wrote conservation plans to meet goals and objectives for the range program I was responsible for monitoring several range units determining use and trend I was responsible for asssisting the general public for general information or creating maps I updated and created maps for approximatley 43 range units using ArcGIS 10 I worked on conservation projects with other local government agencies and permittees Supervisor Ramon Nation Deputy Superintendent 307 332 7810 August 2005 to June 2006 Company Name City State Range Technician GS 0455 06 Compliance and monitoring of the range units on the Northern Cheyenne Reservation Required to count and identify brands when cattle and or horses are in trespass or in violation of Range Units GPS inspect and monitor fencline range unit boundaries and the Tongue River Pipeline Project Assist the public and agency staff in land status questions and map request I was responsible for creating maps for range units I was assigned Natural Resource Conservation Service liason assisting in managment plans with area ranchers Assist range manager in calculating AUMs and determine surplus AUMs for leases Supervisor Gabe Morgan 406 477 8242 June 2005 to August 2005 Company Name City State Soil Conservationist GS 458 05 Conducted Approximately 50 60 line transects for various Big Horn County Ranchers This required identifying clipping and weighing native grasses forbs and shrubs within 1 100 ft transect After documenting data and taking photo points the data was then entered into the system This determines the trend and condition of the pasture and range units The data is then used for Conservation plans and practices once the AUM s and stocking rates were determined Supervisor Jodi Hastings 406 665 3442 May 1999 to September 2003 Company Name City State Natural Resource Specialist student trainee GS 454 4 Responsible for conducting compliance checks on Bureau of Land Management BLM administered gravel pits Responsible for writing Environmental Assessment EA for Application to Drill ADP for oil and gas wells in which I concurred with Natural Resources Specialist Participated in joint effort with oil company BLM personnel and surface landowner to discuss and alternate planning methods for the clean up and rehabilitation of oil well disaster Responsible for rehab of abandoned oil wells which included reseeding and erosion control Participated in Range Improvement Projects such as planning for fencing pipeline installation spring development water catchment pits and possible sites for water wells Processed Federal Grazing applications this required assurance of AUM s Responsible in conducting Rangeland Health Assessments on Federal Grazing permits to needed renewal This required evaluating and determine the condition of allotments Duties included identifying plant species determine plant diversity vegetative cover and erosion control when needed Participated in BLM wild horse adoption Participated in Fire Duties Other duties include general office work assisting the general public and other agency personnel when needed Supervisor Sandra Brooks 406 896 5013 Skills TAAMs ArcGIS 10 5 1 Trimble Unit Garmin ATV Personal Computer Microsoft Excel PowerPoint Microsoft Word Write and Read Legal Descriptions Read and Translate Title Status Reports Identify plants forbs and weeds General Are you a U S citizen YesDo you claim Veteran s preferance NoWere you ever a Federal Civilian employee Yes GS 401 12 step 4 from January 2013 to PresentAre you eligible for reinstatement based on career or career conditional Federal Status Yes Referances Austin Gillette Fiduciary Trust Officer Office of Special Trustee 701 627 4707 Edward Lone Fight Former Superintendent Wind River Agency 701 421 4222 Thomas Wells Retired Deputy Superintendent Former Supervisor 701 441 1165

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BATCH RECORD COORDINATOR DOCUMENT CONTROL Summary Throughout my work experience I have focused on the quality aspects of business I am an organized and responsible individual with good communication skills and experience in the regulatory industry Accomplishments GMP 21 GFR 111 Trainer of Production staff Designed and implemented systems relating to trending measures relating to production statistics Designed and implemented compressed air testing for production facilities Specimen Processing Trainer Member of the Idea Team at McKay Dee Hospital Microsoft Office All Internet Research 60 wpm typing speed Experience Company Name City State Batch Record Coordinator Document Control 02 2015 to Current I am responsible for document control involving all aspect of the production batch record and master manufacturing record Produce a Batch Record for each order received Creates the Master Manufacturing Record for any new products This includes all specifications which are defined by the customer and regulatory agencies i e FDA GMP 21 CFR 111 and TGA Therapeutic Goods Administration is the regulatory body for therapeutic goods in Australia Makes any modifications necessary to existing Batch Records and ensure that changes are properly approved and documented This includes any formulation changes deviations and change controls to the Master Manufacturing Record Maintains other documents and files that relate to the production of Batch Records Master Formula Master Manufacturing Record Finished Product Testing Specifications and ensure that any changes are properly documented change controls Review any printed material included as part of a finished product to ensure that all claims made on the label are consisted with the formula Excellent communication skills and ability to interact with all levels within the company Self starter and comfortable working in a team environment or on individual projects Effectively communicates with all areas of the company to maintain accurate records Company Name City State Quality Assurance Specialist 09 2013 to 02 2015 I am responsible for systems involving Quality Assurance at Albion facilities I oversee and improve the facility s current quality manufacturing functions Designed implemented and update quality trending measures for all of Albion s facilities Trending measures include tracking of material yields as well as costs Measures are published company wide and I formalize a summary of all data that is presented to the Executive staff Designed and implemented a testing program for testing particles oil water and microbial levels in the compressed air system according to ISO 8573 Currently in a Metrology training program Upon completion I will design and implement a program for the inspection calibration and tracking for all instruments and tools relating to production according to ISO 17025 Formal NSF GMP training and have trained employees to the GMP and ISO 9001 2008 standards Member of the Material Review Board The Board reviews and determines the direction of product disposition and of project planning Direct the inspection of products to ensure adherence to established standards of quality Prepare review and organize quality assurance data and documentation Write revise review and approve standard operating procedures and facility work instructions Inspect and audit facility daily Formal reviews are published and reviewed with the Production staff Write revise and review master manufacturing records MMR and quality control documents to include all batch records pertaining to the production of each lot of material Review all batch records for the adherence to the Quality HACCP Plan Provided direct involvement with the design and implementation of new procedures relating to in house projects to further develop and improve manufacturing systems and processes according to GMP 21 CFR 111 and ISO standards Excellent communication skills and ability to interact with all levels within the company Self starter and comfortable working in a team environment or on individual projects Supervisor Kory Longhurst 801 725 7348 Okay to contact this Supervisor Yes Company Name City State Specimen Processor 06 2010 to 09 2013 Facilitates laboratory organization and patient care by ordering preparing and directing testing to appropriate lab testing Trained and mentored new employees Responsible for accurately receiving ordering processing labeling and auditing specimens according to established procedure Recognize factors that may affect testing outcomes I take appropriate action to solve problems and consistently documents solutions according to established protocols Trained and maintained appropriate knowledge of all computer systems and test ordering practices insuring all specimens are properly entered in all computer systems Effectively communicates specimen collection and handling requirements providing service to external and internal customers Performs and documents quality assurance checks and provide correction maintenance Identify opportunities for continuous process improvement and executes project conception data collection and implementation Performs sterile specimen preparation techniques Follows appropriate documentation protocol and properly identify patients and correctly labels samples I assist in some testing I attended and completed the Specimen Processing School atIHC I have many customer service duties in the area from working with the Home Health Nurses couriers other department Techs and taking outside calls from other Hospitals clinics and Physician Offices While a Processor at McKay Dee I was member of the Idea Team I participated approved and implemented process improvement ideas from all departments within the laboratory Company Name City State Claims Processor 05 2001 to 07 2002 Processed medical claims and assured proper payment in accordance with the benefit plan Provided customer service for plan benefits provider networks and available services Resolved claim issues for members and providers Company Name City State Rural Carrier TRC 06 2000 to 07 2001 Proficient in all areas of mail delivery Numerous duties include but not limited to maintaining personal vehicle for use on the route sorting and casing mail according to postal regulations Maintaining the proper forms and regulations for special handling mail bundling mail loading vehicle delivery and collecting of mail and parcels Performing any follow up with customers and always maintaining complete and organized records of delivery Maintained a very neat and organized working area Company Name City State Owner 09 1999 to 07 2012 Extensive experience in Customer Service relating to online sales and marketing Developed detailed ads to accurately describe a wide range of products from health supplements cars and home items Worked one on one with vendors and wholesalers for the distribution of products Company Name City State Chemist 06 1997 to 09 1999 Tested environmental samples for pesticides and herbicides Developed and maintained quality assurance measures in relation to the pesticide enforcement grant required for laboratories Determined the type and extent of testing required to ascertain the quality of samples submitted for analyses Analyzed and interpreted test results in order to assist in the administration of laws regulations or specifications relating to the pesticide formulations or residues found Made final decisions which pertain to the chemical content of individual samples Prepared official reports and may be called upon to testify before the court or the Commissioner Experience using Gas Chromatography and High Performance Liquid Chromatography Company Name City State Customer Service Representative Claims Processor 04 1996 to 03 1997 Extensive training in processing analyzing and adjudicating claims Performed a complete and detailed follow up of inquiries from providers subscribers and departments within Mountain State Extensive experience with urgent resolution of problems and research using all available resources whether the inquiry is received by telephone correspondence or in person Experience using numerous databases and knowledge of ICD 9 CPT and HCPC coding Very versatile throughout the workload and able to switch tasks immediately with accuracy and efficiency Company Name City State Project Coordinator 10 1992 to 04 1995 Maintained accurate records pertaining to productivity and budgeting Generated researched and developed effective methods for locating people for government commercial and academic clients Researched investigated and located people using a variety of cost effective methods to include searches of national and regional databases telephone interviews and library searches Analyzed wrote and produced locator reports for clients that fully describe the locations of the people and the methods used to locate them Extensive experience with accessing and analyzing credit reports Company Name City State Chemist II 05 1990 to 05 1992 Direct work breakdown and scheduling of lab preparation execution and clean up Maintained specific operating procedures that insured the successful prosecution in a court of law Performed numerous chemical procedures including TLC HPLC ELISA and other testing methods Maintained records and accountability of samples testing equipment and various stages of testing procedures Education Currently Enrolled Accounting 2018 Champlain College City State Currently Enrolled Bachelor s Degree Chemistry 08 1992 Virginia tech City State B A Chemistry Job Related Training Quality Assurance Specialist NSF 21 GFR 111 Course completion Quality Assurance Specialist AirCheck Academy Trace Analytics Corporation Course completion for compressed air testing in a food grade facility according to ISO 8573 Specimen Processing School at Intermounatin Health Care from June 2010 through July 2011 Skills Regulatory Compliance Document Control Quality Assurance Auditor GMP ISO 9001 NSF Calibration Medical Coding Customer Service Databases Microsoft Office Sharepoint Process improvement Product Testing Project planning Research

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SALES ASSOCIATE Professional Summary Creative problem solver offers exceptional analytical communication and interpersonal skills extensive Mental Health and I DD experience management supervisory skills and a commitment to proficiency and effectiveness for a progressive quality driven organization HIV Director Case Manager 3years B R O N CDC Person Centered Thinking Train the Trainer Qualified Professional Experience 20 years CAP MR DD MH SA ICF MR CPR First Aid Bloodborne Certified Customer Service experience over 20 years Church Office Manager 3 years Notary Public Teacher Lecturer Develop policy and procedures manual for other agencies Music Director 6 years Skills Project management Strategic planning Budgeting and finance Recruitment and talent development Process improvement Visionary Microsoft Office Suite expert Visionary Customer relations Quality control Personnel management Customer oriented Accounts payable and receivable Flexible thinker Complex problem solving Customer needs assessment Microsoft Office Suite expert Work History Sales Associate 04 2013 to Current Company Name City State Greeted customers in a timely fashion while quickly determining their needs Recommended merchandise to customers based on their needs and preferences Maintained knowledge of current sales and promotions policies regarding payment and exchanges and security practices Responded to customer questions and requests in a prompt and efficient manner Contacted other store locations to determine merchandise availability Engaged with customers in a sincere and friendly manner Completed all cleaning stocking and organizing tasks in assigned sales area Built relationships with customers to increase likelihood of repeat business Contributed to team success by exceeding team sales goals by number Contributed to team success by exceeding team sales goals by number Utilization Management Specialist 12 2012 to Current Company Name City State Collected and analyzed data on the effectiveness of programs and projects Developed and streamlined systems for monitoring and tracking program effectiveness Documented and investigated complaints and potentially fraudulent claims Displayed sensitivity to the cultural and linguistic needs of the clients and families served Attended monthly staff training sessions Case Manager 10 2012 to 11 2012 Company Name City State Developed treatments and casework programs for an average of Number patients each month Supplied crisis intervention and substance abuse services to patients in the community Interviewed and evaluated clients including conducting safety and risk assessments Referred clients to social services agencies Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents Created strategies to meet the needs of mentally and physically disabled students Attended monthly staff training sessions Documented and investigated complaints and potentially fraudulent claims Qualified Professional QMRP 11 2011 to 12 2012 Company Name City State Created strategies to meet the needs of mentally and physically disabled students Attended monthly staff training sessions Developed treatments and casework programs for an average of Number patients each month Interviewed and evaluated clients including conducting safety and risk assessments Maintained regular contact with clients including visiting clients homes Investigated suspected cases of child abuse neglect and exploitation Trained in working with patients with Asperger s Syndrome and high functioning Autism Supported patients and families in coping with problems resulting from severe illness Case Manager 01 2011 to 09 2012 Company Name City State Developed treatments and casework programs for an average of Number patients each month Interviewed and evaluated clients including conducting safety and risk assessments Referred clients to social services agencies Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents Maintained regular contact with clients including visiting clients homes Wrote reports and case summaries and compiled work records including required statistics Trained in working with patients with Asperger s Syndrome and high functioning Autism Coordinated patient care from pre admission to post discharge follow up Supported patients and families in coping with problems resulting from severe illness Office Manager 03 2010 to Current Company Name City State Developed company personnel policies standard operating procedures and employee handbooks Developed and facilitated all new hire orientations Conducted employment verifications and investigations Built a comprehensive employee recruiting strategy Developed and enforced company policy and procedures relating to all phases of human resources activity Facilitated the criminal background check process for new hires Offered fair and equitable compensation by comparing current salaries with market pay Conducted job analysis and job evaluations resulting in quality job specifications Shadowed employees to determine an accurate description of the duties and skills required for each position Director Office Manager 04 2006 to 12 2010 Company Name City State Directed planning budgeting vendor selection and quality assurance efforts Recommended process and systems improvements such as QA QI Defined clear targets and objectives and communicated them to other team members Monitored timelines and flagged potential issues to be addressed Coordinated design meetings and decisions across 2 internal departments and teams Collected and analyzed data on the effectiveness of programs and projects Followed up on initial screening by visiting clients at their homes Developed and streamlined systems for monitoring and tracking program effectiveness Designed educational materials used to inform policymakers and community stakeholders Wrote summaries reports and other correspondence regarding community outreach efforts Designed client satisfaction surveys preserving the confidentiality of participants and program information Coordinated work groups and outreach activities Qualified Professional Supervisor 04 2003 to 03 2006 Company Name City State Attended monthly staff training sessions Gave one on one attention to students while maintaining overall focus on the entire group Created strategies to meet the needs of mentally and physically disabled students Communicated nonverbally with children to provide them with comfort encouragement and positive reinforcement Developed treatments and casework programs for an average of Number patients each month Met with Number patients each day for regular therapeutic interviews Supported patients and families in coping with problems resulting from severe illness Coordinated patient care from pre admission to post discharge follow up Referred patients to psychiatric and medical examinations as well as to family assessment planning teams Trained in working with patients with Asperger s Syndrome and high functioning Autism Residence Hall Director Administrator II 08 2001 to 03 2003 Company Name City State Politely assisted customers in person and via telephone Strengthened company s business by leading implementation of project Worked directly with departments clients management to achieve result Hired and trained number of staff TFN Project Coordinator 03 2001 to 08 2001 Company Name City State Directed planning budgeting vendor selection and quality assurance efforts Supervised the work of 5 community agencies offering constructive feedback on their work performance Defined clear targets and objectives and communicated them to other team members Monitored timelines and flagged potential issues to be addressed Coordinated design meetings and decisions across 5 community agencies Implemented a set of comprehensive tracking processes to monitor Tobacco Free Nebraska performance Collaborated with outside agencies in the community to achieve goals Case Manager 11 1998 to 03 2001 Company Name City State Assessed screened and counseled Number clients each day Collected and analyzed data on the effectiveness of programs and projects Followed up on initial screening by visiting clients at their homes Educated Number clients each week on the prevention and treatment of HIV and other STDs Developed a user friendly web based data system for in house program staff and outside stakeholders Developed and streamlined systems for monitoring and tracking program effectiveness Designed educational materials used to inform policymakers and community stakeholders Wrote summaries reports and other correspondence regarding community outreach efforts Collected HIV risk assessment data and entered findings in a centralized database Designed client satisfaction surveys preserving the confidentiality of participants and program information Coordinated work groups and outreach activities Assumed responsibility for the agency in the absence of the director Documented and investigated complaints and potentially fraudulent claims Educated community members about environmentally related health issues Assessed and responded to individual and community health education needs WIC Medical Clerk 06 1998 to 11 1998 Company Name City State Answered an average of number calls per day by addressing customer inquiries solving problems and providing new product information Greeted customers entering the store to ascertain what each customer wanted or needed Described product to customers and accurately explained details and care of merchandise Politely assisted customers in person and via telephone Provided an elevated customer experience to generate a loyal clientèle Investigated and resolved customer inquiries and complaints in a timely and empathetic manner Served as the main liaison between customers management and sales team Ensured superior customer experience by addressing customer concerns demonstrating empathy and resolving problems on the spot Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Directed calls to appropriate individuals and departments Education MBA Business Administration Current Bellevue University City State Master of Arts Management 6 2001 Bellevue University City State Management Bachelor of Science Early Childhood 12 1994 North Carolina A T State University City State Early Childhood Certifications Skills Accounts Payable Budgeting Business Management Customer Service finance Microsoft Access Excel Power Point Microsoft Word Office Manager Quick Book Recruitment Strategic planning Typing 45wpm Additional Information NC SNAP Certified

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COMMITTEE MEMBER Executive Profile Result driven professional with experience in working with local and state government agencies Organized and skilled in financial management customer service conflict resolution EEO matters contract negotiation grant writing and Homeland Security Proficient in government private sector ordinances rules and laws Exemplary ability to lead teams in cultivating a productive work atmosphere resource management and meeting external internal deadlines Ambitious professional offering outstanding presentation communication and cross cultural team management skills High energy results oriented leader with an team player work ethic Skill Highlights Customer Relations Problem Resolution Leadership communication skills Public Relations Project Management Strategic Planning Contract Negotiations Performance Analysis Core Accomplishments Project Management Initiated the Brothers Keeper Program which resulted in a multi year private and government grant funding Human Resources Spearheaded new recruitment and training program which increased retention of employees Staff Development Launched well received program of professional development courses for all staff in conjunction with the Commonwealth of Pennsylvania Municipal Police Officers Training Commission Professional Experience Company Name January 2016 to Current Committee Member City State Works to facilitate citizen participation in the planning and implementation of the Durham Community Development Block Grant Program CDBG Ensures that decent affordable housing an d city services are provided to most vulnerable communities Collaborate with local state and federal officials to create jobs through the expansion and retention of businesses in Durham Company Name August 2015 to Current Correctional Officer City State Supervise inmates in the close custody death row lock down and mental health housing units and those segregated for administrative or punitive measures instruct inmates in housekeeping and sanitation supervise the issuance of clothing and other personal effects to inmates Oversee periodic patrols of quarters and work areas and initiate counts of inmates at regular and irregular intervals Maintain control and discipline including use of physical restraint and restraining devices prevent the introduction of contraband into the institution unit Company Name October 2009 to April 2013 Sr Police Officer Field Training Officer FTO City State Assumed first line supervisor duties for a patrol squad in the presence and or absence of the lieutenant Administered and completed performance evaluations reviewed officers reports and daily activity logs for accuracy completeness and essential elements Patrolled assigned areas on foot and or by motor vehicle to control traffic prevent and or deter crime and to arrest violators Issued warnings and or citations to motor vehicle operators when violations of the Commonwealth of Pennsylvania Motor Vehicle Laws were observed Company Name March 2007 to July 2011 Program Coordinator Case Manager City State Maintained confidentiality in compliance with HIPPA laws while organizing case records and providing assistance to clients with appropriate documentation worked closely with local and state social services agencies Assessed the functional social psychological environmental and financial needs of all clients Structured and managed a cost effective comprehensive plan to meet the housing living and social service s needs of the client and implemented a short term living plan that would help assist them as they worked towards total independence Company Name December 2005 to March 2007 Sr Mental Health Case Manager City State Provided high quality mental health and educational services to children and adolescents with special learning social adjustment dependency and behavioral health needs Company Name February 2002 to August 2007 Sr Police Officer Anti Crimes Unit City State Initiated drug interdiction and organized crime investigations Effected many arrests as a result of my investigations of illegal drug organizations collection of physical and scientific evidence interviewing confidential informants and interrogating suspects which led to confessions Company Name November 2004 to March 2006 Mental Health Technician City State Reviewed patient charts and treatment history for compliance issues with the Joint Commission on Accreditation of Health Care Organizations JCAHO Promoted the maximum cognitive social behavior and emotional development in each patient assigned to me in the most expedient and efficient manner Company Name April 1990 to September 1996 Police Officer City State Member of the Tactical Response Unit which was responsible for making forcible entries to effect the safe execution of warrants Served on the Commonwealth of Pennsylvania Office of Attorney General Drug Elimination Task Force Company Name January 1989 to March 1991 Criminal Investigator City State Initiated several undercover sales and purchases of United States Food Coupons Prepared detailed reports for the United States Attorney for the Eastern District of Pennsylvania for prosecution Drafted federal Affidavit s of Probable Cause for the U S Attorney of the Eastern District of Pennsylvania As a result of my investigations all of the defendants were found guilty for violating the U S Food Stamp Act 7 U S C 2024 Education North Carolina Central University 2016 Select One Master of Public Administration Master of Science in Information Science MPA MIS City State Dual Master s Degree in Public Administration Information Science Strategic Information Management Coursework Public Policy Administration Economic Consequences Urban Issues in Public Administration Administrative Law Principles in Public Administration American Government Intergovernmental Relations Human Resource Management and Information Systems in Organizations Kaplan University 02 2013 B S Legal Studies Legal Studies City State GPA Dean s List Honors The National Society of Collegiate Scholars Recipient of Accelerated Scholastic Scholars Scholarship Kaplan University Accelerated Scholastic Scholars Academic Achievement Award Charlotte School of Law City State Coursework Torts Liability 1 2 Legal Writing Lawyer Practicing LP Professional Responsibility Ethics Civil Procedure Problems in Practice United States Dept of Justice Deoxyribonucleic Acid DNA Initiative Training Forensic DNA for Officers of the Court Law 10 Legal Guide for the Forensic Expert Advanced and Emerging DNA Techniques and Technologies DNA Amplification for Forensic Analysts Communication Skills Report Writing Courtroom Testimony for Forensic Analysts Crime Scene DNA Basics for Forensic Analysts DNA Extraction and Quantization for Forensic Analysts Collecting DNA Evidence at Property Crime Scenes Federal Bureau of Investigation FBI Training Division s Office of Technology Research and Curriculum Development OTRCD National Intelligence Awards Bravery Commendation 1994 1995 2001 2002 Valor Commendation 1993 1994 2002 Unit Commendation 1993 1995 Professional Affiliations City of Durham Citizens Advisory Committee American Bar Association Student Member International City County Management Association ICMA Council on Legal Education Opportunity C L E O National Conference of State Legislatures National Association for the Advancement of Colored People NAACP The Most Worshipful Prince Hall Grand Lodge of Maryland and Jurisdiction Inc Skills Team Leadership Departmental Operations Leadership Time Management Training and Development Conflict Resolution Negotiations

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VOLUNTEER FRONT DESK RECEPTIONIST CANTEEN WORKER Career Overview I am a highly enthusiastic self motivated skilled and hardworking customer service oriented professional seeking a position as a costumer service representative in your company in order to contribute my organization problem solving and strong communication skills to ensure customer satisfaction Core Strengths Strong interpersonal skills Seasoned in conflict resolution Creative problem solver Courteous demeanor Energetic work attitude Telecommunication skills Typing skills 35 words multiple phone handling Computer skills Word Perfect POS Familiar with social sites Twitter Apps Consistently generated additional revenue through skilled sales techniques Worked as Museum Attendant Greeted large crowds of patrons upon entrance and handled all cash and credit transactions Assisted customers over the phone regarding store operations product promotions and orders proficiency in Excel Microsoft Software Volunteered for Red Cross Hurricane Katrina Relief in Baton Rouge Louisiana 2005 Who s Who Student Excellence Baltimore City Community College 2004 VIP Math Tutoring program for Baton Rouge Public Schools 2008 Work Experience Volunteer Front Desk Receptionist Canteen worker Mar 2014 to Nov 2014 Company Name City State Greet visitors and register all blood donors upon entry of building Answer calls and inquiry of blood drive and provide directions information blood donating areas Check ID of all non donor visitors monitor security footage Assisted in Canteen work by greeting donors after donating blood engage them in conversation monitor for dizziness fainting and weakness after donating blood Maintained up to date knowledge of Red Cross donation policies rules and regulation when registering new donors Musician and Choir Director Apr 2013 to Sep 2014 Company Name City State Direct the choir in the manner of compliments and support the worship agenda for the congregation Select appropriate music for Sunday Morning and special religious service that may be called by the Pastor Schedule weekly rehearsal for choir in preparation for church performance Attend monthly meetings with board members to maximize church and choir membership Contact Supervisor Y Supervisor s Name Evie and Dedra Mathews Supervisor s Phone 225 344 8930 Volunteer Security and Museum Greeter Jan 2010 to Jul 2012 Company Name City State Provide a visual security presence in the galleries of artifact collections and the special exhibit Make hourly rounds to ensure the safety and preservation of the art and artifacts Monitor entrance of visiting patrons while recording hourly activities in a daily log sheet Ensure secure conditions are maintained so as to prevent theft or damage to art objects Other duties are to greet visitors answer questions and provide information and directions to the different areas of the museum Assist in set up of special events Volunteer supervisor Barbara Moir Cotton Breeding Lab Technician Sep 2006 to Aug 2007 Company Name City State Prepared and sold broad range of customized merchandise to individuals and commercial accounts Resolved product issues and shared benefits of new technology cotton fiber to repeat the process of treating the seeds Promptly responded to general inquiries from members staff and clients via mail e mail and fax Dr J Myers Supervisor s Phone 225 578 2110 Organists Assistant Choir Leader Jan 2005 to Jan 2007 Company Name City State Assist the main choir director in leading worship music for Sunday services and special services Substitute as director for adult and children choir Provide musical accompaniment for choir and congregation Conduct choral weekly rehearsals to perform during services Collaborate with director to organize and select music for Sundays Or special performances such as Easter and Communion Provide church office personnel with appropriate information to include in church bulletin Contact Supervisor Yes Supervisor s Name Roosevelt Pryor Supervisor s Phone 225 343 0065 Student Anatomy Physiology Laboratory Technician Dec 2003 to Jun 2004 Company Name City State Process and prepare animal tissue sample for student lab Worked as a team member performing cashier duties product assistance and cleaning Promptly responded to general inquiries from members staff and clients via mail e mail and fax Accurately logged all daily shipping and receiving orders samples from animals for class examinations and laboratory courses Perform routine laboratory tests using written standard testing procedure Responsible for routine quality control procedures such as recording temperatures of refrigerators freezers that stores animal specimens Clean up after each lab session by washing and if necessary sterilizing tools equipment and supplies Maintaining safety in laboratory area equipment supplies and materials Student Chemistry Lab Technician Oct 2002 to Dec 2003 Company Name City State Took special orders by professor to meet the inventory of supplies Set up and prepare class demonstrations and experiments Maintain Inventories order and receive stocks materials supplies and equipment for the classes laboratory use Prepare and dispense solutions and chemical materials used for lab classes which include reagents chemicals bases acids and buffers Prepare unknowns for students to analyze Issues and maintains records on materials loaned to students instructors and other departments issues and maintains records on lockers Supervisor s Name Prof Dr Fikire Supervisor s Phone 410 462 6842 Academic Student Academic Advisor Sep 2001 to Aug 2003 Company Name City State Interacted with Class instructors to schedule special exams for students Advise students regarding information and academic requirements of a specific course program or major Assist students in evaluating academic abilities setting career goals Prepare advising materials such as student information and re Light clerical filing and entering student data information Contact Supervisor Yes Supervisor s Name Joanna Bagg Supervisor s Phone 410 462 6024 Casino Shift Security Apr 1997 to Dec 1999 Company Name City State Attended local regional and national trade shows for product development training as defined by the company Greet visitors monitor and guard against illegal activities theft and vandalism escort gambling hall money during transport from Gaming pit to scheduled destination Follow the guidelines to effectively perform functions of the job Respond to emergencies as needed by notifying local police and supervisor Record security log on daily activities coverage of assigned area as well as parking Answer incoming calls direct caller to appropriate persons Temporary Security Gallery Attendant Apr 1993 to Sep 1993 Company Name City State Patrol assigned galleries at the beginning and end of shift to maintain for complete inspection of the artifacts collection on premises Report to supervisors of any suspicious activities or medical emergencies Greet Patrons and provide general information to visitors about the museum such as operating hours special events and exhibits as well public facilities Ensure visitors safe and pleasant experience Check exhibits and displays and report if they are any displacement or damage Worked also as a team member performing cashier duties product assistance and cleaning Front Desk Security Mar 1989 to Jun 1991 Company Name City State Front Desk Security Greet visitors check ID have visitors sign in issue temporary visitor passes and valid parking passes Monitoring entrance and checking visitors and employee s identification inspect packages as well as sign for deliveries Watch for and report irregularities such as fire hazards leaking pipes and if any Security doors are unlocked Patrol areas periodically examine windows doors and gates to determine if area is secure Follow guidelines and appropriate procedures as specified in Security Handbook Educational Background Bachelor s Degree History International Studies 2008 Louisiana State University City State US GPA GPA 3 0 12 Semester Hours History International Studies GPA 3 0 Analytical Mathematic course that focus on Analyzing differentiation integration and analytical functions Relevant for analyzing and problem solving for Laboratory work Geology Science and Lab course on Metric systems Earth interiors crustal Formations Earthquake and Volcanoes Associate Degree General Studies 2004 Baltimore City Community College City State US GPA GPA 3 2 12 Semester Hours General Studies GPA 3 2 Relevant Coursework License and Certifications Organic Chemistry Course and Chemistry Laboratory Statistical Mathematics and Algebra Personal Interests Skills Customer service art clerical doors special events filing focus French L machinery director materials Mathematics money office windows personnel problem solving quality control Read recording research safety cash handling Activities Art painting Illustration Composing and playing music Piano Volunteer community events mentoring and tutoring math to Elementary school students Interior designing study architecture historic homes

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JAMAICA APICULTURE EXTENSION SPECIALIST Summary of Skills Physical Planning and Land Management Urban and Regional Planning Land Use Planning Geographic Information System GIS Strong organizational and planning skills Strong leadership qualities with flexibility Able to work alone as team member or as supervisor Skilled in communications both written and verbal Document creation and information management Leadership Activities Director of Sports Students Union University of Technology Jamaica 2008 2009 University of Technology Student Union Award for Exemplary Service as Director of Sports 2008 2009 Education Bachelor of Science Urban and Regional Planning University of Technology University of Technology Jamaica Bachelor of Science BSc in Urban and Regional Planning High School Diploma Campion College Campion College Jamaica High School Diploma Certificate of Education GCE Advanced Level Subjects Four General Certificate of Education GCE Advanced Level Subjects Seven Caribbean Examination Council CXC Subjects Professional Experience Jamaica Apiculture Extension Specialist 07 2013 to Current Company Name The assessment and management of government owned apiaries in a region of three parishes Inspection and monitoring of apiaries owned by both the government and bee keepers Training and development of bee keepers how many bee keepers The identification of areas for research and liaise between researchers and beekeepers how did you identify these areas and how did this help the business operations or grow business Project conceptualization and implementation preparing project proposals for group submission to enable grants to the beekeeping industry Supervises and monitors activities on group projects and community groups what did you do Prepare reports on a monthly quarterly and annual basis outlining all activities carried out for the period Jamaica Planning Technician 07 2012 to 08 2012 Company Name Member of the planning team assigned to the Portmore Development Plan Project Conducting land use surveys in designated special areas of the development order region Serving as team leader what does leader do Composed and submitted weekly progress reports to project supervisor identifying any anomalies Acting as a liaison to the community informing community members as to the nature of the development order project and briefing them on the upcoming community consultations Input of land use data into Geographic Information System GIS Generation of land use maps for designated special areas using geographic information system GIS National Environment and Planning Agency Jamaica Planning Technician 06 2011 to 12 2011 Conducting land use surveys in designated special areas of the development order region Serving as team leader for an assigned team Composing and submitting weekly reports to project supervisor on work undertaken each week Acting as a liaison to the community informing community members as to the nature of the development order project and briefing them on the upcoming community consultations Input of land use data into Geographic Information System GIS Generation of land use maps for designated special areas using geographic information system GIS 01 2011 to 01 2011 Company Name National Environment and Planning Agency Jamaica Planning Technician 06 2010 to 08 2010 Conducting land use surveys in designated special areas of the development order region Composing and submitting weekly reports to project supervisor on work undertaken each week Acting as a liaison to the community informing community members as to the nature of the development order project and briefing them on the planned community consultations 01 2010 to 01 2010 Company Name Jamaica Planning Intern 08 2008 to 10 2008 Company Name Conceptualizing researching composing and presenting a proposal for the Conservation of the Historic Buildings in Emancipation Square Spanish Town St Catherine Jamaica Recruiting and leading a team of built environment professionals from within the organization to assist with and appraise the different technical aspects of the proposal Conducting site visits and land use surveys of the Spanish Historic District interpreted and presented data collected from such surveys using the Geographic Information System GIS Submitting proposal to the Tourism Enhancement Fund with the major aim being to gain funding for the undertaking of the proposed project Project gained funding and was implemented Member of the research team assigned to conduct land verification survey in the Windsor Heights Community of Central Village St Catherine Tasks involved Identifying and cataloging land parcels belonging to the UDC Recording the location and current land use land cover of land parcels identified using written and photographic techniques in addition to the Global Positioning Satellite system GPS Member of the planning team assigned to the Caymanas Estate Development Project Tasks involved Researching and documenting a number of land use alternatives for the upgrading of the Caymanas Estate Development Plan The updating of existing land use and land cover maps within the project areas Undertaking mapping using traditional cartographic techniques in addition to the use of the Global Positioning Satellite system GPS and the Geographic Information System GIS Undertaking socio economic and land use surveys interpreted and presented data collected from such surveys National Environment and Planning Agency Jamaica Planning Intern 07 2008 to 08 2008 Involved in the compilation of policies for the Kingston St Andrew Development Order Participating in the data gathering and analysis efforts for the development of the Kingston and St Andrew Development Order Undertaking land use surveys in the development order region Using the Geographic Information System GIS to update land use surveys 01 2008 to 01 2008 Company Name 01 2008 to 01 2008 Company Name 01 2007 to 01 2007 Company Name Memberships and Affiliations Royal Institute of Chartered Surveyors RICS Jamaica Institute of Planners Campion College Alumni Association Accomplishments University of Technology Student Union Award for Exemplary Service as Director of Sports 2008 2009 Certifications Four General Certificate of Education GCE Advanced Level Subjects Skills Land Use Basis Business Operations Inspection Operations Proposals Training Global Positioning Gps Geographic Information System Gis Survey Technician Liaison Award Excellent Written And Verbal Communication Skills Land Use Planning Written And Verbal Recruiting Documenting Mapping Topo Progress

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PRESIDENT Career Focus Creative Marketing Professional with an MBA seeking a new challenge after many years as a stay at home mom broad based background in highly competitive and dynamic organizations Recognized as a decisive leader and excellent team player Summary of Skills A proven professional experienced in sales marketing management and business development Public and Private Sector experience with valuable network of contacts Excellent communication and public relation skills event planning public speaking experience Presented an International Honor Award by the U S Department of Agriculture s Foreign Agricultural Service for outstanding leadership and commitment to the promotion of U S agricultural trade worldwide May 1998 Skilled multi tasker Focused on customer satisfaction Training and development Marketing savvy Team management Deadline oriented Accomplishments A proven professional experienced in sales marketing management and business development Public and Private Sector experience with valuable network of contacts Excellent communication and public relation skills event planning public speaking experience Presented an International Honor Award by the U S Department of Agriculture s Foreign Agricultural Service for outstanding leadership and commitment to the promotion of U S agricultural trade worldwide May 1998 Awarded Contract with Southern U S Trade Association to implement a Canadian US Trade Mission arranged and conducted conferences handled guests transportation assembled media kits and press releases Master of Ceremony for several of the conferences and made presentations on international marketing GA s International Trade Division was recognized as a State Model of Excellence by the Small Business Administration at a Vision 2000 conference Washington DC 1998 Major International Business Honors Graduate MBA Studies Abroad Germany July 1991 Middle Georgia College Cochran GA Honors Graduate County Coordinator for two successful Gubernatorial campaigns Honored as an Admiral of the Georgia Navy Named Outstanding Young Women of America 91 Executive Board for the University of Georgia s Center for International Agriculture 96 present State 4 H Volunteer Judge for State Competitions 94 99 GA Council of International Visitors Host and Member of the Business Women s Council 93 present Member of the Atlanta Chamber of Commerce Board of Directors Refugee Women s Association of Metro Atlanta 95 96 English tutor to an Armenian family 94 95 Atlanta Women in International Trade 95 present Georgia Economic Developer s Trade Committee 97 99 Honored by Kennesaw State University for work on international training programs 97 Junior League of DeKalb County 93 99 Junior League of Ann Arbor 99 present Alumni Advisor to Georgia State University s Delta Sigma Pi Business Fraternity 88 Professional Experience President August 1999 to January 2002 Company Name City State Provide contract services to organizations through implementation of global business strategies identifying new business opportunities conducting market research market promotions trade show representation and product demonstrations Awarded Contract with Southern U S Trade Association to implement a Canadian US Trade Mission arranged and conducted conferences handled guests transportation assembled media kits and press releases Master of Ceremony for several of the conferences and made presentations on international marketing Negotiated on behalf of buyer sellers for several large bulk commodity export transactions Director International Trade Division November 1996 to August 1999 Company Name City State Atlanta GA and Brussels Belgium Supervised maintenance of international trade database and export trade lead program January 1998 to January 1998 Company Name City State was recognized as a State Model of Excellence by the Small Business Administration at a Vision 2000 conference Washington DC 1998 Provided strategic direction management budgetary allocation training staffing of Atlanta and Brussels offices Consulted with companies in development of global business strategies Organized and managed trade show pavilions throughout Asia and the Americas Developed seminars on international trade secured speakers and facility locations Linked local suppliers with foreign buyers distributors through trade shows missions and promotional campaigns Supervised maintenance of international trade database and export trade lead program Organized successful trade missions of GA companies to Canada and Mexico exploring trading opportunities organizing training seminars and hosting receptions for companies Developed department s promotional literature brochures publications an press releases Served on Southern United States Trade Association SUSTA 98 generic allocation committee overseeing allocations of 900 M to the fifteen member states Oversaw 400 M promotion for U S Fresh Produce to Canada Implementation of food promotions in Canada Costa Rica UK Russia United States Mexico China and Japan Coordinated Taste of Georgia reception for press visitors during the Atlanta Olympic Games Served on Board of Directors for Agriculture 96 an agricultural pavilion in Centennial Park Coordinated Olympic Game volunteer activities for the Georgia Department of Agriculture Advisor to Atlanta U S Export Assistance Center Advisor to Georgia Specialty Foods Association Chairperson of InterTrade 97 an Atlanta based trade conference attracting over 500 participants Assistant Director May 1995 to November 1996 Company Name City State International Account Executive November 1994 to May 1995 Company Name City State Appointed to the U S Department of Commerce International Trade Division s District Export Council Scanwell Freight Express International Freight Forwarder NVOCC Atlanta Georgia International Account Executive 11 94 5 95 Responsible for securing new logistic accounts Computed air and ocean freight rate quotations Increased shipping volume through providing air and ocean consolidation Arranged for domestic cargo transportation with various trucking lines Coordinated and monitored shipments Liaison with overseas offices airline and steamship lines Prepared and reviewed international documentation Cotton Textile Broker Sales Manager October 1991 to November 1994 Company Name City State Successful track record of increasing cotton fiber and textile sales in the Southern U S and international markets met or exceeded all company quotas Expanded domestic and overseas textile accounts through prospecting cold calling and computer networks Advised management of industry regulations Negotiated new lines of credit and handled letter of credit transactions Directed company into Import Export of other agricultural commodities Arranged logistic details Trained at the International School of Cotton 90 Supervisor Risk Fleet Management January 1989 to January 1990 Company Name City State Supervised and managed staff of five employees Coordinated property casualty and automobile insurance coverage Negotiated contract renewal and new contract purchases Budget Analyst Legislative Relations January 1988 to January 1988 Company Name City State Liaison to six large state government agencies Negotiated budgetary requests with facility managers Education Masters in Business Administration Business Administration 1993 Mercer University Stetson School of Business and Economics City State US Masters in Business Administration 1993 Mercer University Stetson School of Business and Economics Atlanta GA Bachelors Business Administration Finance Risk Management Insurance 1987 University of Georgia Terry College of Business Administration City State US Bachelors in Business Administration 1987 University of Georgia Terry College of Business Administration Athens GA Double Major Finance Risk Management Insurance Delta Gamma Sorority UGA Student Alumni Committee Delta Sigma Pi Business Fraternity Associate 1984 Middle Georgia College City State US Associate in Business Administration 1984 Middle Georgia College Cochran GA Honors Graduate Vice President of Student Government Advertising 1984 Kernel College Newspaper Vice President of Student Government Student Advisory Council to the GA Board of Regents Assistant Editor Advertising Editor of the Kernel College Newspaper Voted Miss Middle Georgia College 1984 by Student Body INTERNSHIPS COOPERATIVE EDUCATION PART TIME EMPLOYMENT MBA International Business Mercer University Major International Business Honors Graduate MBA Studies Abroad Germany July 1991 Professional Affiliations Awarded Contract with Southern U S Trade Association to implement a Canadian US Trade Mission arranged and conducted conferences handled guests transportation assembled media kits and press releases Master of Ceremony for several of the conferences and made presentations on international marketing Military Experience January 1993 to June 1983 Company Name County Coordinator for two successful Gubernatorial campaigns Honored as an Admiral of the Georgia Navy Metro Atlanta Chamber of Commerce Atlanta GA Membership Development Sales Representative 1993 Congressman Richard Ray US House of Representatives Washington DC Congressional Intern Summer 1983 Languages English tutor to an Armenian Presentations Awarded Contract with Southern U S Trade Association to implement a Canadian US Trade Mission arranged and conducted conferences handled guests transportation assembled media kits and press releases Master of Ceremony for several of the conferences and made presentations on international marketing Skills Trade Show Buyer Buying procurement Market Research Marketing Accounts Through Cold Calling Commodities Credit Import export Prospecting Sales Sales In Sales Manager Fleet Management Assistant Director Liaison Trading Database Games Maintenance Promotional Staffing Strategic Direction Training Budget Account Executive Documentation Quotations Shipping Award Business Development Commercial Real Estate Event Planning Human Resources In Sales Northern Telecom Peachtree Property Management Real Estate Real Estate Lending Sales Representative Telecom Training Programs Induction Mba Finance Risk Management Advertising Associate

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WATER RESOURCES SPECIALIST II Summary Well organized Water Resources Specialist II offering four and a half years of experience in permit writing land use planning and development review Serves as Natural Resources Department lead to assist Lummi Planning and Public Works in obtaining and complying with federal permits for all large development projects on the Lummi Indian Reservation Experienced in multiple project management including coordination with contractors consultants project managers project engineers and agency representatives Assists community members and applicants in understanding Tribal Codes of Laws and development requirements including documentation and issuance of stop work orders for land use and permit violations Conducts site visits and performs assisted wetland delineations in support of development proposals and permit review Highlights Use of Microsoft Access for permit tracking and documentation Ability to use geographical positioning systems GPS in support of field investigations Use of Geographic Information Systems GIS to document and present findings Knowledge of Microsoft PowerPoint presentation software Skilled in project management record keeping and documentation Ability to work with multiple agencies and other professionals on projects Ability to interact and communicate effectively with the public Highly organized and detail oriented Accomplishments Permit writer and storm water compliance officer for a busy natural resources department consulting on and developing 100 permits per year while supervising a water quality monitoring program and managing 7 10 storm water projects Experience Water Resources Specialist II January 2012 to Current Company Name City State Review conduct site visits consult develop permit conditions and maintain records for all Land Use Applications received by the Lummi Planning and Public Works Department Includes coordination and support of the wetland inventory update program and evaluation of development proposals for impacts to wetlands and other sensitive natural resources Ensure all federally permitted development projects comply with permit conditions Includes Storm Water Pollution Plan review and approval attendance of regular project meetings coordination with contractors project managers project engineers other agencies and project file maintenance and documentation Supervision of surface marine and ground water monitoring program and associated Water Resources Specialist Development of project capacity with changing program goals and needs of the department and community Includes support of field work and operation of a boat for water quality samples collected at marine sample sites Demonstrated ability to write reports that accurately reflect field conditions and have proven to organize time effectively and meet task objectives in a timely manner Water Resources Technician III February 2007 to January 2012 Company Name City State Coordinated and implemented the surface marine and groundwater quality monitoring program for the Reservation Conducted data entry and quality assurance and quality control to ensure collection of high quality usable data Assisted database programmer with database development for permit and water quality programs Maintained sampling equipment ordered supplies and communicated with vendors North Puget Sound Gypsy Moth Supervisor May 2005 to November 2006 Company Name City State Advertised recruited hired trained and supervised six technicians as trappers for the Washington State Gypsy Moth Program Conducted meetings and attended meetings at the State office in Olympia Performed planning and quality assurance quality control activities requiring long hours and travel Provided coaching and mentoring of technicians as needed Architectural Control Assistant March 2006 to June 2006 Company Name City State Performed building plan submittal review and record keeping Served community members with questions on permit applications Assisted with preparing agendas for meetings conducting meetings and documenting meeting minutes Coordinated and assisted with the Tree Subcommittee site visits Education Bachelor of Science Environmental Science and Geology 2004 Western Washington University City State Conducted field studies to determine water quality health of streams authored many written works such as lab reports policy memos research papers and co wrote an Environmental Impact Statement Prepared classroom presentations Associate of Science Freshwater Ecology 2002 Whatcom Community College City State Focus on freshwater ecology of streams and identification of macroinvertebrate assemblages Skills A tenacious courteous diplomatic and professional self motivated individual who requires minimal supervision

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FINANCIAL SALES CONSULTANT Professional Summary Articulate Project Manager driven to succeed Strategic planning and client relationship management expert Core Qualifications Written Communications Media Relation Planning Secondary Research Promoting Marketing Public Relation Event Coordination Typing 70wpm Campaign Management Press Kit Construction Copy Editing New Media NMLS certified Interests Phi Beta Sigma Fraternity Inc Alpha Chapter Social Chair and Fundraising Co Chair Youth Activism Leader NCCJ Lead for Diversity Counselor Landlord over rental properties Skills Team mediation Budget Management Delegation expert with a focus on results and team growth Additional Information Experience Financial Sales Consultant 10 2013 Current Company Name City State Conducted analysis to address customer service score issue which led to an overall increase of Gallup score from a 4 2 to 4 93 in 3 months Responsible for basic bank operations such as teller transactions as well as the opening of new accounts in order to hit regional goals Monitored multiple databases to keep track of product usage amongst all new clients which led to team awareness and knowledge of what products were not used by clients Gained the title of Strategic Promotional Captain due to the creation of stellar promotional campaigns that allowed the branch to see higher numbers of accounts opened as compared to the last year Responsible and successful at opening atleast 20 accounts 4 booked credit cards and 3 qualified investment leads on a monthly basis Developed relationships with clients that were successful enough to have them take part in our PNC Investment sector which resulted in 1 25 million dollars of new investable funds Passed NMLS licensing test which allows a person to broker loans and mortgages as needed by clients Organized and executed a successful branch outreach event which garnered 72 new accounts over a holiday weekend Co Owner Financial Liaison 04 2011 Current Company Name City State Responsible for contacting investors and presenting farm production reports Develop and maintain organization system for average quarterly production growth Manage financial records pertaining to accounts receivable and accounts payables Successfully led key projects which resulted in the garnering of new business partners Responsible for a yearly week long visit of the property to best understand the state of the farm employees and any new needs that may have occurred Developed sustainability action plan to insure the longevity of the business s relationship with it s clients employees and immediate community this plan included weekly health screenings of employees as well as daily meetings with ground staffs to further the awareness of the ebola outbreak Management Trainee Office Manager 02 2011 07 2012 Company Name City State Prior to my employment the office had gone 9 months without receiving a satisfactory customer service score but since being employed the office has seen a 7 month streak of above satisfactory customer service scores Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies in record keeping Personally responsible for increasing average price per rental from 27 04 to 29 32 Personally responsible for increasing revenue per car from 769 32 in 2011 to 910 32 in 2012 upon 5 month review Managed a small car prep team and led my region in car cleanliness and customer approval score Responsible for educating renters on car safety and the importance of limiting financial risk by showing them the importance and benefits of Enterprise coverage Led weekly regional conference calls in which goals promotions Night Auditor 09 2009 07 2009 Company Name City State Corrected and organized the total daily revenue for the Hotel Rouge which on average exceeded 25 000 in revenue Performed all nightly maintenance and hospitality functions for hotel patrons with services including but not limited to room service special room set ups and valet services Setup daily morning refreshment area for all guests which included a continental breakfast and mimosas Developed a Lincoln towncar team which had routine pickup and drop offs for the hotel guests thus limiting wait times and improving customer service Auditor Intern 06 2009 08 2009 Company Name City State Reviewed and audited budgets for over 70 public schools in the as a representative auditor for the state of N J these budgets included the purchasing of refrigerators textbooks school supplies health and fitness posters fitness gear for students heating and cooling systems and normal monthly safety needs Approved and ensured the workplace conditions of student used facilities based upon state guidelines Recorded and reported all schools who failed the state standard for budget compliance agreement and was allowed to shut down school summer programs as seen fit Developed action plans and goal set for all schools who failed according to State guidelines these action plans included repair dates and proper repair materials documented proof of purchase for all items used to pass inspection and program licensing renewals Education 2009 Howard University City State USA BBA Marketing Professional Affiliations

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RESEARCH ASSOCIATE Summary 15 years of research experience in agricultural research 5 years of extension experience as a agronomic resource professional PhD in Soil Science and Crop physiology minor Strong experience in conducting and managing research trials of various crops Strong experience in various crop production systems Strong multidisciplinary background customer support to field research Strong experience in GIS web application Development using HTML5 JavaScript CSS3 PHP Strong Experience in water and nutrient management drought stress Instruments Licor 6400 CIRAS3 Campbell Scientific GC HPLC Wireless irrigation Strong skills in the areas Statistical design and data analysis Agricultural extension Highlights x x x x x Accomplishments Experience Research Associate January 2015 to Current Company Name Managing sustainable horticultural crop production through environment control Hydroponics tomato production under controlled environment of light water and nutrients Identification and characterization of drought and nutrient stress resistance varieties University of Kentucky 2010 July 2014 Dec Production environments field crops nursery green house high tunnels plasticulture vegetables Conducted field trials on irrigation and nutrient management nitrogen cycling Developed physiological models on water use for irrigation scheduling for nursery crops Strong background on growth development and phenology of various crops Multistate USDA project in collaboration with industry on sustainable nursery practices Presented results at grower meetings national and international scientific meetings Developed programs for automation of irrigation volume timing and frequency Working knowledge in drip sprinkler irrigation systems compost spreaders mulchers bed formers chop gates Worked closely with growers and industry in obtaining first hand information about their field Prepared successful grant proposals technical reports popular articles and peer reviewed papers Research Assistant Plant and Soil Sciences Dept Univ of Kentucky 2006 Aug 2010 May Field investigations of spatial variability on soil water storage and nitrogen status in corn and winter wheat in a no till farmer s field Used soil water sensing capacitance probe crop growth sensors Green Seeker Hydro N sensor and Spectro radiometer to assess spatial variability at field scale Practical knowledge of field equipment fertilizer applicators cultivators tractors combines Agricultural Officer July January 2004 to February 2006 Company Name Acted as a technical consultant for effective knowledge translation and transfer of technology Worked on agronomic practices for field crops and fruits vegetables and trees Solved site specific soil nutrient pest and disease problems in the field Junior Research Fellow Dec January 2000 to December 2002 Company Name Senior Research Fellow Kerala State Land Use Board Govt of Kerala 2003 April 2003 Oct Identified farming systems suitable for different agro ecological zones of Kerala state India Development of Site Specific Nutrient Management strategies for farm models of Kerala Investigated rice response to nitrogen fertilization in farmer s fields Used simulation models to transfer nitrogen fertilizer recommendations for rice tracts across soil and climatic barriers Research Assistant Nov January 2000 to May 2000 Company Name Developed sustainable technologies to retain soil moisture and vegetation in eroded regions using Coir Geo textiles Identified different types of coir geo textiles for conserving soil and water under varying slopes Education PhD Soil Science and Crop physiology 2010 University of Kentucky City Soil Science and Crop physiology MS Soil Science and Agricultural Chemistry 2002 Tamil Nadu Agricultural University India Soil Science and Agricultural Chemistry 2000 Kerala Agricultural University India PhD dissertation Soil water and crop growth processes in a farmer s field MS theses Modeling rice response for agro technology transfer Publications Nambuthiri S A Fulcher R Geneve 2014 Micro irrigation Systems for Pot in Pot Ornamental Nursery Production In M Goyal Ed Micro irrigation management in trees and vines CRC Press Coolong T S Nambuthiri R Warner 2014 Tensiometer Based Automated Irrigation For Tomato under Plasticulture In M Goyal Ed Micro irrigation management in trees and vines CRC Press Ethan H S Nambuthiri A Fulcher R Geneve 2014 Comparing Substrate Moisture Based Daily Water Use and On Demand Irrigation Regimes for Oakleaf Hydrangea Grown in Two Container Sizes Scientia Horticulturae 179 132 139 Nambuthiri S D Ingram 2014 Sustainable Ground Cover Production for More Sustainable Kentucky Landscapes HortTech 24 1 Nambuthiri S A Fulcher A Koeser R Geneve G Niu 2015 Moving toward sustainability with alternative containers for greenhouse and nursery crop production A review and research update HortTechnology 25 8 16 Nambuthiri S G Niu G Bi T Fernandez R Geneve 2015 Substrate Temperature in plastic and alternative nursery containers HortTechnology 25 1 50 56 Geneve R S Nambuthiri A Fulcher and E Hagen 2014 Irrigation Application Efficiency Calculation of Sprinkler Irrigated Container Plants Grown under Sensor based Irrigation Scheduling Acta Horticulturae Skills automation consultant Dec fertilizer grant proposals irrigation Managing meetings Modeling Oct PhD processes Research scheduling scientific simulation translation articles

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DIRECTOR OF FINANCE Summary Financial Statement Reporting Analysis Budgeting Forecasting SOX Compliance Accounts Payable Receivable Sales Use Tax Returns SEC Reporting Problem Identification Resolution Internal External Audit I T Support Payroll H R Management Process Improvements Data Extraction Analysis Highlights Omega Oracle JDEdwards MAS90 Essbase Hyperion Brio BI Quickbooks FFIS SAP Microsoft Excel Word PowerPoint Access Visio FOCUS ADP Pay eXpert PC Payroll Workforce Now Monarch Choice Builder System and various other proprietary software systems Experience Director of Finance April 2010 to Current Company Name City State Promoted from Controller to Director of Finance in January 2015 Responsible for the monthly financial statements annual budget tax and reporting compliance accounts payable cash applications collections payroll and financial analysis for the Firm Provide leadership and development to staff of nine to ensure peak efficiencies and full utilization of accounting staff Manage the external annual review audit Create and compile a wide variety of special reports as requested by the Managing Partners and Chief Executive Officer Accountant Senior Financial Analyst March 2009 to April 2010 Company Name City State Member of the Accounting and Payments Team within the Financial Management Division of Marketing Regulatory Program Business Services for Animal Plant Health Inspection Service APHIS Certifying Officer responsible for reviewing and approving various types of foreign and domestic payments for three different Federal Agencies in accordance with Appropriation Law Program Directives and Agency Policy Provided leadership in the design implementation and maintenance of automated systems related to financial accounting and budgetary functions Agency Accounts Payable Subject Matter Expert SME for SAP computer conversion Reviewed payment processes to ensure that the correct and most efficient methods were used Responsible for administering domestic and international reimbursable cooperative trust fund accounts monitoring transactions to ensure that the cooperator s budgets were not exceeded served as the point of contact for a full range of operational matters and researched and resolved problems Developed a new process for reconciling cooperative trust accounts that resulted in minimum savings of ten hours per month Dramatically increased the monthly percentage reconciled from 10 to 95 Controller January 1998 to March 2009 Company Name City State Hands on manager responsible for financial reporting analysis SOX compliance budgeting quarterly forecasts sales use tax returns and month end close Managed accounts payable accounts receivable payroll and human resources Shortly after starting in this position discovered a design flaw in computer program Took initiative and created an advanced data extraction template to gather data and evaluate materiality Amended monthly sales use tax returns for a three year period for MN and WI and recovered over 200 000 Chosen by Corporate Controller for special project acted as Regional Controller for four years o Traveled monthly to our Omaha location as management consultant to General Manager location Controller o Designed new computer reporting systems to improve efficiency accuracy and timeliness of sales use tax reporting Reduced sales tax liability by more than 15 o Developed new procedures for purchasing and accounts payable which strengthened internal controls and provided better visibility of variances o Improved month end close processes shortened close by 1 day Consistently exceeded reporting expectations by completing month end close by the third business day other locations closed on the 5th business day Team member for computer conversion from MAS90 to JDEdwards Supervise a staff of four Billing Manager H R Manager Credit Manager Payroll Administrator Recognized as problem solver and trouble shooter Sought out as first point of contact for computer software issues Controller January 1991 to January 1998 Company Name City State Promoted from Assistant Controller to Controller in May 1993 Promoted from Controller to Manager of Information Reporting Systems in October 1996 Responsible for the consolidated financial statements annual budgeting process for nine divisions Prepared and reviewed 10Q and 10K SEC reports Supervised a staff of seven Accounts Payable Human Resources Payroll and Accounting Implemented cost tracking and scheduling system for Land Development Department Involved in process re engineering suggested new processes resulting in cost savings Team member for two computer conversions Assisted with the development and testing of proprietary software Involved in data extraction migration testing and training end users Developed an Accounting Policy and Procedures Training Manual Education M B A Management University of St Thomas City State GPA GPA 3 9 Management GPA 3 9 Bachelor of Arts Accounting Computer Science St Mary s University of Minnesota City State GPA GPA 3 9 Accounting Computer Science GPA 3 9 Certified Public Accountant State of Minnesota 1988 License number 11547 Affiliations ALA Association of Legal Administrators ALAMN Minnesota Chapter of Association of Legal Administrators American Institute of Certified Public Accountants AICPA Minnesota Society of Certified Public Accountants MNCPA Skills Accounting accounts payable accounts receivable ADP Agency Billing Brio budgeting budgets budget BI Controller conversion Certified Public Accountant Credit Essbase Finance financial financial analysis Financial Management financial reporting financial statements General Manager Human Resources Hyperion JDEdwards leadership leadership and development Law Director Managing management consultant Marketing MAS90 Access Excel PowerPoint Word migration Monarch Oracle Payroll peak problem solver process re engineering processes purchasing Quickbooks reconciling reporting sales SAP scheduling tax Visio

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FINANCIAL INSTITUTION EXAMINER Summary Commissioned bank examiner with over five years of experience with the FDIC Strong analytical skills and technical background in credit review financial statement analysis and intermediate accounting work In depth knowledge and experience in interpreting and applying banking rules and regulations Recognized for high quality team contributions during examinations of numerous financial institutions including large complex and troubled institutions Highlights Well versed in ETS ALERT FDIC s proprietary loan review software and MS Office software including frequent use of PowerPoint for presentations and MS Excel for data manipulation ex pivot tables charts etc Basic experience in SPSS Bloomberg and QuickBooks Experience FINANCIAL INSTITUTION EXAMINER 01 2010 to Current Company Name City State Division of Risk Management Supervision Aug Collaborate with examiners specialists and assistants to evaluate the safety and soundness of operations for over 70 insured depository institutions within the eastern and central Pennsylvania territory ranging in asset size from 30 million to nearly 5 billion Assess the asset quality asset and liability management strategies the adequacy of capital earnings performance and the budgetary process at financial institutions Hold formal exit meetings with senior management and board meetings with the directorate to discuss examination findings and obtain commitment for corrective action Facilitate the training of less tenured employees through designated on the job training assignments Credit Review Experience Evaluate the asset quality of an institution through review of loan files and assign loan classifications Focus on reviewing commercial credits i e commercial mortgages C I loans working capital lines large participations and specialized lending programs Assess borrowers capacity to repay protection performance and the adequacy of underwriting credit administration practices and accounting treatment for individual loans to determine overall level of credit risk Analyze financial statements tax returns and other financial documents of borrowers guarantors and related entities to assess risk and creditworthiness on a global basis Ensure that financial information is timely complete and enable management to accurately measure for compliance with performance covenants Discuss concerns with loan officers and management regarding specific loans file documentation and any regulatory compliance issues Cite apparent violations of law and regulations as necessary and prepare formal loan write ups technical schedules and an overall assessment of the asset quality of the institution for inclusion in the exam report Significant Assignments Nov 2013 Served as acting examiner in charge of an examination of a 700 million bank which resulted in the downgrade of 10 million in loans from Special Mention to Substandard and the citation of an apparent violation of regulatory appraisal requirements and identification of the lack of an impairment analysis for a restructured trouble debt 12 2014 Supervised the activities of loan review team as asset manager at a 4 4 billion mutual savings institution in which the asset quality rating was upgraded due to an improvement in adversely classified loans despite identified criticisms of the allowance methodology and recommendations to improve monitoring of lending policy exceptions Apr 2015 Designated as one of the national training instructors for division wide rollout of new proprietary Examination Tool Suites ETS loan review and exam software In addition designed and developed original training material to refresh examiners knowledge of loan review software for presentation in two field offices Certifications Awards FINRA Series 91 Mar 2014 FDIC Safety and Soundness Technical Evaluation STAR Award Oct 2014 Strong teamwork technical knowledge and high quality contributions to loan review team at examination of a troubled institution including identifying loan downgrades STAR Award Jul 2015 Outstanding performance during the examination of a complex institution under a regulatory enforcement action including identifying and citing over 170 apparent violations 05 2008 to 01 2010 Company Name STUDENT INTERN Rural Electric Infrastructure Loan Loan Guarantee Program Processed loan applications from rural electric utility cooperatives and prepared underwriting memos Performed credit analyses ensuring that regulatory minimums for certain financial ratios were met Assessed loan feasibility through a detailed review of 10 year forecasted cash flows and sensitivity analyses and examined borrowers three year historical financial statements to monitor performance trends Recommended loan approvals to the loan committee resulting in a 100 approval rate and the disbursement of over 30 million in appropriated funds for new construction and storm damage repairs Education May 2010 UNIVERSITY OF MARYLAND COLLEGE PARK B S Finance Robert H Smith School of Business GPA GPA 3 82 Finance GPA 3 82 B A Government Politics School of Behavioral and Social Sciences GPA cum laude 2nd Place Team Wikler Finance Case Competition 2008 Dean s Academic Scholar 2010 Government Politics cum laude 2nd Place Team Wikler Finance Case Competition 2008 Dean s Academic Scholar 2010 Skills accounting Basic Bloomberg C charts Credit credit risk documentation senior management financial Analyze financial statements financial statements Focus funds law regulatory compliance meetings MS Excel MS Office PowerPoint new construction Oct pivot tables presentations quality QuickBooks repairs assess risk Risk Management Safety SPSS Supervision tax returns teamwork training material underwriting

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RESEARCH MOLECULAR RESEARCH MICROBIOLOGIST RESEARCH ECOLOGIST RESEARCH ASSOCIATE Professional Summary Fully credentialed LPN with experience providing compassionate care in a hospital environment Experienced LPN licensed in AZ with strong clinical and people skills Core Qualifications Wound care expertise Clinical training Wound cleaning care ability Strong medical ethic Strong clinical judgment Advanced Cardiac Life Support ACLS certification CPR BLS certified Drug administration trained Talent in obtaining charting vital signs Problem resolution ability Enthusiastic caregiver Patient family focused Practiced in sterilization techniques AED certification Abides by infection control standards Accomplished in colostomy care Patient positioning understanding Experience July 2012 to July 2015 Company Name City State Research molecular Research Microbiologist Research Ecologist Research Associate Inspected tested and measured materials products and installations to spec Analyzed and interpreted blueprints data and manuals to determine precise specifications Recommended corrective actions to minimize rate of product defects Weighed raw data reviewed parts history and organized results prior to quality analysis Analyzed manufacturing data against functional design and expected quality results Handled measured and mixed chemicals following prescribed methods and testing requirements Implemented testing of highly available COTS applications in both Windows and Linux environments Led cross functional team evaluations of production metrics and test results Documented filed and maintained proper inspection records and quality assurance documents Conducted material inspections of incoming aircraft Collaborated with health specialists and civic groups to determine community health needs and the availability of services and to develop goals for meeting needs Identified and analyzed public health data to develop relevant programs and policies Drafted and revised reports articles and background papers Wrote CDC reports on effective prevention and intervention initiatives adopted by the agency Conducted experiments to achieve research goals Created technical and research documents such as environmental impact reports Analyzed the environmental conditions affecting plants and animals Demonstrated individual and team laboratory tests Developed effective working relations with groups individuals agencies and the public Created data using wet lab molecular techniques Designed and directed experiments using multiple wet lab molecular techniques Directed several molecular cloning projects July 2012 to April 2013 Company Name City State Caregiver Observed and documented patient status and reported patient complaints to the case manager Read and recorded temperature pulse and respiration Completed and submitted clinical documentation in accordance with agency guidelines Collected urine and fecal samples Assisted with adequate nutrition and fluid intake Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs Facilitated games and other activities to engage clients Positioned residents for comfort and to prevent skin pressure problems Assisted with transferring residents in and out of wheelchairs and adaptive equipment Tended to patients with chronic illnesses Charted daily information on the residents such as mood changes mobility activity eating percentages and daily inputs and outputs Recognized and reported abnormalities and or changes in patients health status to nursing staff Documented resident records on daily flow sheets Assisted with ADLs Provided patients and families with emotional support Exhibited compassionate care and communication with regard to issues of death and dying Sensitive to the needs of geriatric patients Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided Promoted personal and co worker safety Maintained a clean orderly and well stocked environment July 2009 to March 2012 Company Name City State Department Manager Delivered excellent customer service by greeting and assisting each customer Addressed customer inquiries and resolved complaints Opened a new store location and assisted in recruiting and training new staff Stocked and restocked inventory when shipments were received Reorganized the sales floor to meet company demands Directed and supervised employees engaged in sales inventory taking and reconciling cash receipts Wrote order supply requests to replenish merchandise Trained staff to deliver outstanding customer service Addressed and corrected sales staff communication issues in a tactful and effective manner Contributed to merchandising ideas at team sale meetings Opened and closed the store including counting cash opening and closing cash registers and creating staff assignments Placed special merchandise orders for customers Shared product knowledge with customers while making personal recommendations Demonstrated that customers come first by serving them with a sense of urgency Worked as a team member to provide the highest level of service to customers Maintained friendly and professional customer interactions Verified that allmerchandising standards were maintained on a daily basis April 2003 to June 2009 Company Name City State Service Director Examined vehicles to determine the extent of damage or malfunctions Communicated with customers regarding vehicle issues and potential repairs Maintained a 95 customer service satisfaction rating Organized work records and filed reports Reviewed the work of 20 auto mechanics Guided mechanics with decisions concerning repair and replacement of parts Created training manuals targeted at resolving even the most difficult customer issues Developed implemented and monitored programs to maximize customer satisfaction Interviewed hired and trained new quality customer service representatives Provided detailed monthly departmental reports and updates to senior management Addressed negative customer feedback immediately Provided a high level of product and leadership support to representatives and clients Effectively communicated with team members to maintain clearly defined expectations Effectively managed departmental expenses to stay within allocated budget Resolved customer questions issues and complaints Developed and implemented policies procedures and process improvement initiatives to improve retention rates and increase customer satisfaction Recommended changes to existing methods to increase the accuracy efficiency and responsiveness of the customer service department Generated and distributed daily reports and order acknowledgments to appropriate personnel Served as mentor to junior team members Initiated program that standardized employee training and led to increase in customer satisfaction by 12 Effectively controlled the release of proprietary and confidential information for general client lists Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies Prepared correspondence accounting and financial documents for analysis Education 2015 Brown Mackie College City State USA LPN Certificate 3 5 GPA Coursework in Nursing 2001 Phoenix College City State USA EMT B Certificate 3 7 GPA Coursework in EMT B Professional Affiliations Board Member Camp Verde Chamber of Commerce Personal Information My long term goals involve growing with a company where I can continue to learn take on additional responsibilities and contribute as much of value as I can Certifications Licensed LPN EMT B Publications HIPPA Diabetes Type 2 Skills Cash handling Shipping and receiving Professional and friendly Careful and active listener Multi tasking Computer Hand and power tools Community Service Habitat For Humanity Toys for TOTS Toy Collection

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PULASKI COUNTY EXTENSION AGENT Professional Summary To plan develop implement and sustain public health programs Experience in conducting needs assessments training in grant writing and budget management Experience supervising program assistants and paraprofessionals Ability to communicate orally and present written program materials Compassionate about community outreach and health promotion Core Strengths Low income populations Client engagement Nutrition background Health promotion Disease prevention Community health background Program evaluation Self starter Program planning and coordination Budgeting and financial management Microsoft Office Suite Strong decision maker Supervisory skills Professional Experience Pulaski County Extension Agent October 2010 to Current Company Name City State Deliver health and nutrition programs to Pulaski County residents primarily within the SNAP Ed Program Supplemental Nutrition Assistance Program Education Conduct a yearly needs assessment for Pulaski County to help determine SNAP eligible communities Utilize needs assessment data to aid in writing grants targeting SNAP eligible communities Establish partnerships with local SNAP eligible agencies schools Coordinated School Health communities and groups Understand federal guidelines for Pulaski County SNAP grant funding Complete a yearly forecast of the Pulaski County SNAP budget and manage and record budget expenditures materials supplies travel printing etc throughout the program year Conduct presentations and trainings for SNAP eligible participants and Extension Get Fit Physical Activity Strength Training Program participants Conduct health and nutrition professional development training for SNAP partners Supervise SNAP Ed Program Assistants and Paraprofessionals Submit monthly reports for federal SNAP funding personnel Complete monthly AIMS Arkansas Information Management System and Civil Rights Reporting Complete measurement evaluation and impact reporting for SNAP Ed and Extension Get Fit Groups Serve on various LR and NLR school district committees and community coalitions and or alliances focusing on eliminating childhood obesity reducing teen pregnancy and substance abuse and also promoting healthy living for both youth and adult Pulaski County residents Promote healthy habits and practices in outreach materials and presentations Program Technician April 2009 to October 2010 Company Name City State I worked in the area of food safety and food preservation under the supervision of a Nutrition Specialist Assisted with and prepared food safety and food preservation presentations for community members and state Agents Assisted with and prepared online and in class training materials Conducted needs assessments Conducted train the trainer sessions Conducted AIMS reporting Assisted in grant writing and collaborating with other health agencies to promote food safety Provided technical assistance for Nutrition Health and Aging Specialist Developed and monitored food safety and food preservation web page for U of A website Developed and monitored food safety and food preservation SPOT Groups online informational workgroups for health and nutrition Agents Mississippi County Extension Agent July 2007 to July 2008 Company Name City State I worked with the Eating and Moving for Life Dietary Intervention Program Focused on reducing the risk of hypertension diabetes and other nutrition related chronic diseases ages 18 and over Planned and implemented nutrition and health programs for residents Reported data to state Extension staff Evaluated program participants Assisted EMFL nurses with pre and post health screenings for participants Submitted weekly monthly and quarterly reports of participant impact and progress for supervisor and grant partners Completed monthly AIMS and Civil Rights Reporting Education Currently Pursing Nutrition Degree Present University of Central Arkansas City State Didactic Program in Dietetics Coursework Master of Public Health Health Behavior Health Education May 2011 Fay W Boozman College of Public Health Little Rock AR University of Arkansas for Medical Sciences Health Behavior Health Education Coursework May 2011 Fay W Boozman College of Public Health Integration Capstone Project Little City State During my Preceptorship Project needs assessment and literary review phase I conducted focus groups regarding underutilization of health education services in the community served by the Delta Area Health Education Center in Phillips County Arkansas The overarching goal was to utilize focus group data findings to help the Delta AHEC develop a plan of action for quality effective health education services delivery The project developed into my Capstone Project in which I developed a Services Promotion Plan to help address and evaluate the barriers in health education services provided by the Delta AHEC and also help enhance community based participation by minority residents Bachelor of Science Community Health Education May 2007 Dillard University Community Health Education During my Preceptorship I interned with a Dietitian at the Louisiana State Department of Public Health While attending meetings and trainings focused on health promotion I was able to help implement public health programs throughout the city This opportunity allowed me to get my first view of how different organizations collaborate to meet health goals of the state Qualifications Experience in program planning implementation impact and evaluation Needs assessment experience and training Grant writing training and skills Capable of supervising staff Ability to complete program reports to display research data for evaluators Ability to forecast and monitor a yearly program budget PowerPoint Presentations Microsoft Office Tools Ability to clearly communicate ideas effectively Ability to work effectively with personnel county leaders and general public Physical and mental ability to effectively perform duties and responsibilities related to the job including long and irregular hours of work and frequent travel

Generate a Resume for a Agriculture Job

LOGISTICS TECHNICIAN Professional Summary Driven compassionate and all round health care professional with over 5 year practical experience in different paced environment including supply chain management pharmaceutical and research analysis Accountable motivated and responsible with a strong focus on dynamic health care delivery that works Environmental Microbiology Food Microbiology Medical Microbiology Molecular Biology Immunology Microbial physiology and Metabolism Proven patience and self discipline Confident public speaker Conflict resolution Personal and professional integrity Relationship and team building Government relations knowledge Cultural awareness and sensitivity Critical thinking proficiency Fund raising and major donor development Effectively influences others Hardworking Professional Summary Education and Training Experience Logistics Technician December 2009 to October 2013 Company Name City State Managed material management activities and systems involved in requirements determination inventory control and receipt storage and issues of supplies and equipment Computed requirement determined allowance and researched and identified material requirements Performed inventories and ensured timely correction of discrepancies Inspected and evaluated inventory management activities Developed methods and improved procedures for storing property Coordinated with maintenance activities on repairable component actions Planned and scheduled material storage and distribution activities Acted as a subject matter expert to the commander on the operation of material management systems and operations Processed information retrievals using supply system databases Developed database retrieval scripts for material management support analysis Controlled and operated the Remote Processing Station RPS and remote terminal hardware under the Standard Base Supply System SBSS Customer Care Public Relation March 2009 to October 2009 Company Name City State Actively involved in customer satisfaction services Analyzed company activities and data to properly assess risk management and improve services Led branch in customer services and insurance package sale Laboratory Research Assistant August 2006 to October 2006 Company Name Ibadan Oyo state Conducted laboratory screen house and field experiments Conducted sampling with guidance from Research Associate Manager Maintained a sterile work environment in preparation for and during laboratory work Ensured proper organization of isolates in cold storage and work areas Conducted other assignment as assigned by supervisors Carried out microbiology work involving sample preparation organism isolations isolate storage media preparation Ensured proper sampling labeling organization of work area Kept proper records and ensure proper data entry into field and laboratory books Intern February 2006 to July 2006 Company Name City Monitored production and system control in the organization Successfully carried out drug processing and packaging procedures Ensured quality assurance and engaged in practical laboratory analysis of several company production to test for 100 NAFDAC compliance regulation Inspected Industrial Equipment Professional Experience Participated in different team projects Education Public Health Mental Health 2014 National University City State United States Public Health Mental Health Study focused on Community and Public Health Health and Human Services Health Service policy Global Health Environmental Health Psychosocial epidemiology Epidemiology and Biostatistics Bachelor of Science Healthcare Management 2013 Park University City State United States Healthcare Management Study focused on principles of accounting Economics Financial management Human resource management principles of management organizational behavior Business law principles of marketing Legal issues of health care and Quantitative research methods Associate of Arts 2009 Air University City State United States Logistics Study focused on supply management material storage and distribution logistics automated systems logistics maintenance system and stock control Bachelor of Science 2008 Ladoke Akintola University State Nigeria Applied Biology Microbiology Study focused on Environmental pollution Environmental Pollution Certifications Microsoft certified Professional MCP SQL 2000 Database Administrator SAP Business Object Business Intelligence 4 0 in view Skills accounting Business Intelligence 4 0 Business law hardware customer satisfaction customer services data entry databases Database Economics Financial management Human resource insurance inventory management inventory control Legal Logistics marketing Microsoft certified Professional MCP organizational packaging quality assurance requirement Research risk management SAP scripts SQL 2000 stock control view

Generate a Resume for a Agriculture Job

TELEPHONE INTERVIEWER Summary Organized task oriented professional with experience in customer support Background includes skilled active listener strong customer service experience and ability to respond to the end user in a business professional manner I am highly effective in using technical domain knowledge Self starter committed to taking ownership and capable of completing assigned projects independently and in a team environment Highlights Data Entry Data Serve Ibex 10 keying Microsoft Excel Microsoft Outlook Office Equipment Administrative Services Google Mail Accounts payable and receivable Customer Service Inbound and outbound calls PC and MAC OS Microsoft Word 1 Experience 04 2013 Current Company Name Telephone Interviewer The National Agricultural Statistics Service NASS is the statistical and data collection arm of the U S Department of Agriculture USDA More than 300 official reports issued by NASS help maintain an orderly association among the output supply and marketing sectors in agriculture Performs telephone interviews for a wide variety surveys and censuses Telephones respondents and explains the purpose of survey or census to gain cooperation Obtains and records data on a survey instrument Reviews information for completeness edits and assist in the clerical processing of the collected information Migrated thousands documents into ECM Enterprise Content Management System in an effort to sunset legacy Intranet Server into a SharePoint environment This included reviewing categorizing each document applying metadata and then publishing the document for internal agency viewing What is a SharePoint site A SharePoint site is a Web site that provides a central storage and collaboration space for documents information and ideas A SharePoint site is a tool for collaboration just like a telephone is a tool for communication or a meeting is a tool for decision making A SharePoint site helps groups of people whether work teams or social groups share information and work together For example a SharePoint site can help you Coordinate projects calendars and schedules Discuss ideas and review documents or proposals Share information and keep in touch with other people 05 2011 12 2012 Customer Service Representative Credit Control LLC provides custom performance driven receivables management services to over 450 clients Handled customer questions complaints and billing inquiries Skilled in resolving customer issues with one call resolution Proactively offered alternative solutions where appropriate with the objective of retaining customer s business Managed business transactions in connection with activation of new customer accounts on a computer terminal and communicate with customers and Frequently made financial decisions to protect collect revenues and adjusts customer accounts 10 2010 05 2011 Company Name Sales Executive is one of the world s leading media and entertainment companies It serves 150 cities through 850 owned radio stations in the U S as well as more than 140 stations in globally Securely acquired potential client information to establish new internet service Monitored and reported on sales activities and followed up for management Advised customers on forthcoming product developments and discussed special promotions Reviewed own sales performance aimed to meet or exceed targets plan and carry out all sales activities on assigned accounts and areas and was also responsible for ensuring customer satisfaction and managing quality of product and service delivery 12 2008 11 2010 Company Name Stocking Associate Walmart is a global retailer of stores online and through their mobile devices servicing more than 245 million customers weekly in 10 countries and fiscal sales of approximately 473 billion Walmart employs 2 2 million associates worldwide Received material into the store prepared it for the store shelves checked deliveries for accuracy verifying that quantities received matched bills of lading purchase orders and other documents Organized the stock room to ensure accurate labeling logical placement neat arrangement Cleanliness decreased store shrinkage by researching inventory discrepancies and reporting suspicious activities to loss prevention specialists maintained ongoing and proactive communication with key partners about new arrivals order overages shortages and delivery delays Education 2012 Gateway Institute of Technology High School Diploma St Louis Community College Skills Accounts payable Administrative agency billing clerical Content Management Credit client clients customer satisfaction Customer Service data collection Data Entry decision making delivery financial inventory loss prevention MAC OS managing marketing Microsoft Excel Mail Microsoft Outlook Microsoft Word neat Enterprise Office Equipment proposals quality radio reporting researching sales Statistics telephone Telephones Web site

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DIRECTOR OF MARKETING COMMUNICATIONS AND IT Core Accomplishments Initiated a student leadership development program a student leadership development program resulting in graduates in position of decision making responsibility CAHS Student Leadership Apprentice Program Big Boom Business Planning Institute Host of Outlook on Agriculture Weekly Radio Show on KPVU 91 3FM and Sirius XM HBCU Channel 142 Experience 02 2013 to Current Director of Marketing Communications and IT Company Name City State Develop strategies based on knowledge of policy nature of market and trend projections to facilitate growth as well as aid in resiliency planning for the College which is a triad encompassing the Cooperative Extension Program Cooperative Agricultural Research Center and Academics Manage the College s internal and external communications systems in conjunction with university s public relations press and marketing communications units in the public and private sector Assess and translate materials into print online and social media Create systems and procedures that maintain and manage contact lists of associates and prospective associates implement event registration procedures and develop systems to expand customer relations Attend and actively participate in College Advisory Board meetings committee meetings conference calls and functions Advise the office of the Dean on matters important to stakeholders relating to the College Provide leadership in executing marketing communications strategic planning and public relations activities for a staff of 8 employees Program Specialist Company Name City State Community and Economic Development Cooperative Extension Program CAHS Created and provide solutions as a consultant for clients in the area of technical assistance for sustainable business strategies Developed creative and specialized curriculum that will effectively reach a target audience and provide impactful education that will improve their standard of living and satisfy stakeholders Provided marketing expertise in e media productions such as radio and television programs as well as social media solutions and other online publications Supervised a staff of students providing them guidance through mentorship in marketing customer service business operations and professional development 01 2003 to 01 2012 Web Developer Company Name Consulted with customers to perform needs analysis determine project scope and define problem solutions that focus on increasing client revenue and ROI Developed statements of work for project proposals to acquire new accounts Designed various types of e media including retail e commerce sites content management systems and web portals Developed marketing content to include design layout copy graphic art and various electronic media productions Monitored and analyzed results to optimize online marketing and enhance the customer experience with a focus on developing long term customer relationships Adjunct Faculty Computer Aided Drafting and Design Design and implement quality training in the subject area of Computer Aided Design productively delivered to more than 350 students in classes of 15 20 cohorts per session Develop innovative strategies to effectively present training materials while maintaining performance goals in terms of attendance and student engagement Performed Interim Department Chairperson duties including management of a staff of 10 full and part time instructors preserved student retention goals and addressed various issues concerning student development and general classroom concerns Education and Training 2015 LEAD21 Executive Leadership Program The University of Georgia 2008 Masters of Business Administration MBA Marketing University of Phoenix Marketing 1998 Microsoft Certified Systems Engineer MCSE Software Applications Southern Methodist University 1994 Bachelor of Science Mechanical Engineering Computer Aided Design Prairie View A M University Mechanical Engineering Computer Aided Design Skills Adobe Creative Suite Acrobat After Effects Dreamweaver Photoshop Premiere AutoCAD business operations business strategies Computer Aided Design CAD hardware consultant content content management creative design clientele client clients customer relations customer service database Drafting e commerce engineering design Flash focus government grant proposals drawing graphic art graphic InDesign internet marketing inventory layout Leadership MAC OS market and trend marketing marketing communications materials meetings Access Microsoft Certified Systems Engineer MCSE Excel MS Office office Power Point Publisher Window Word needs analysis networking online marketing Operating Systems OS organizational press processes proposals public relations publications quality radio Research retail search engine optimization strategic strategic planning technical assistance television training materials website written Additional Information AWARDS AND RECOGNITION 2016 Gold Level Award for Print Publication 2016 Bronze Level Award for Electronic Audio Media Production 2014 ADDY Award for Advertising Creative Excellence 2013 Multi media Storyteller Award 2012 Distinguished Service Early Career Award 2011 Multi media Storyteller Award Conference Speaking Topics Cyber Media in the Digital Age Marketing Extension for the 21st Century Strategic Planning

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CHIEF ADMINISTRATIVE OFFICER Executive Profile EXECUTIVE DIRECTOR Experienced performance driven executive with a record of providing leadership in strategic planning program design and implementation performance measurement and employee engagement Action driven senior management executive with 10 years of measurable results improving operations building collaborative relationships developing high performing staff and effectively managing budgets Visionary leader and change agent who consistently spends time with employees to encourage learning and promote continuous improvement that results in value added customer service Tactful and diplomatic representative who is respected for the ability to engage and develop strong working relationships with diverse constituencies Executive with broad cross functional leadership experience across all core business functions including strategy human resources finance marketing and technology Effective communicator and relationship builder who gathers and shares information effectively across all management department and discipline levels and fosters collaborative spirit consistently achieving excellent results Strategic Planning Change Management Performance Management Diversity Inclusion Employee Engagement Training Mentoring Budget Planning Continuous Improvement Team Building Strategic Partnerships Communication Customer Experience Financial Management Leadership Facility Management Professional Experience Company Name September 2013 to Current Chief Administrative Officer City State Serving as Chief of Staff direct the overall strategic planning and implementation policy development organizational development and resource allocation fiscal administrative and staff for the School of Information Led effort to transition key finance and human resource functions to a shared services center Initiated strategies to improve diversity of applicant pools for staff positions achieving a 15 increase in applications from under represented minorities Initiated organizational review and development of a five year strategic human capital plan Originated changes to annual goal setting process to facilitate coordination and collaboration among functional units and improve alignment of unit and individual staff goals with the school wide goals Oversaw build out and occupation of new facilities to accommodate growth in programs and services Serve as member of American Library Association Accreditation Task Force Company Name November 2012 to September 2013 Director of Strategy and Business Performance City State Drive the use of performance metrics process improvement and employee engagement for structural reform innovation and better customer service Overall responsibility for developing strategy managing business performance and facilitating both internal and external partnerships Directed implementation of transformational change projects including department wide inspection process improvement project All projects delivered on schedule and within budget and scope Developed the vision strategies and standards for the department s Voice of the Customer program Led performance measurement employee engagement process improvement and change management efforts with a focus on enabling innovation reducing waste and improving customer service Initiated creation of a recruitment and selection model to improve diversity of applicant pool and recruit talented people that fit the department s customer focused culture Led implementation of Salesforce CRM to track and manage economic development relationships and activity Company Name April 2012 to November 2012 Director City State Set the strategic direction and led implementation of statewide service and process optimization efforts Identified best practices and tools for assessing process improvement projects eliminating waste and streamlining services Hand picked by Governor s Office to support Michigan s Good Government Center of Excellence Led development of vision strategies and standards for service and process optimization efforts Managed reporting and resource support for more than 100 transformational change projects Developed training program leading to 54 employees earning Lean Green Belt Certificates Company Name September 2009 to November 2012 Business Resource Technology Manager City State Directed the development implementation and ongoing delivery of business process improvement performance measurement and technology initiatives Envisioned and developed the strategy to drive performance measurement in each business unit Facilitated process improvement strategic planning and focus group events for multiple state agencies Led strategic effort to reduce cost by integrating and modernizing IT systems Initiated process improvements that resulted in 105 000 in annual savings Company Name August 2004 to September 2009 General Manager City State Plan organize and manage operations of the Upper Peninsula State Fair including administrative oversight for the operation of MDARD s Escanaba regional office Provided leadership to gubernatorial appointed board in strategic planning and strategy implementation Saved 15 on key services by negotiating several multi year contracts with vendors Created new products and services to drive a 20 increase in revenue Recruit hire and train more than 100 seasonal and temporary staff annually Received the Community Foundation of Delta County Big Hitter Award for creating the Upper Peninsula State Fair Foundation to enable charitable giving opportunities Company Name February 2002 to August 2004 Assistant Store Manager City State Promoted to direct and lead the day to day management of all hardgoods sales departments All departments achieved leadership in key performance metrics across entire retail channel Full P L responsibility for a division with more than 40 million in annual sales Initiated a sales training program resulting in a 22 increase in sales per transaction Conceived and led initiative to improve warehouse inventory location accuracy Results included an increase in location accuracy rate from 55 to 95 and 500 000 decrease in inventory shrink losses Redesigned seasonal merchandise planning and reporting process which Cabela s adopted as a best practice for al retail stores Company Name June 2000 to February 2002 Department Manager City State Hired to direct and lead a team of sales associates responsible for producing consistent positive sales performance through the day to day management of a specific department Full P L responsibility for a department with more than 6 million in annual sales Received Cabela s Outstanding Leadership Award and Customer Service Excellence Award Hired trained and managed a customer focused team of 32 staff five staff promoted in 2 years Selected by store manager to mentor and coach new and underperforming department managers helped several managers improve their sales and customer service performance Education Baker College Master of Business Administration Finance City State Finance Michigan State University Bachelor of Science Fisheries and Wildlife City State Fisheries and Wildlife Professional Affiliations Certifications Lean Leadership University of Michigan College of Engineering 2014 State of Michigan Certified Lean Process Improvement Consultant 2009 Interests Member Pastoral Council St Mary Parish Chelsea MI 2015 present Co chair Taste of Chelsea Event Committee Chelsea MI 2013 2015 Grand Knight Saint Louis Guanella Council Knights of Columbus Chelsea MI 2012 2014 2000 2002 President Escanaba Area Catholic Board of Education Escanaba MI 2005 2008 Member Board of Directors YMCA of Delta County Escanaba MI 2006 2008 Strong Kids Campaign General Gifts Chairperson YMCA of Delta County Escanaba MI 2007 2008 Allocation Team Member United Way of Delta County Escanaba MI 2007 2008 Skills administrative budget business process improvement change management coach contracts Customer Service delivery direction finance focus functional goal setting Government human resource innovation inspection inventory Leadership managing mentor Office negotiating optimization organizational development organizational policy development process improvement producing recruitment reporting retail sales sales training Salesforce CRM store manager strategy strategic strategic planning vision reducing waste Additional Information Community Outreach Volunteerism Member Pastoral Council St Mary Parish Chelsea MI 2015 present Co chair Taste of Chelsea Event Committee Chelsea MI 2013 2015 Grand Knight Saint Louis Guanella Council Knights of Columbus Chelsea MI 2012 2014 2000 2002 President Escanaba Area Catholic Board of Education Escanaba MI 2005 2008 Member Board of Directors YMCA of Delta County Escanaba MI 2006 2008 Strong Kids Campaign General Gifts Chairperson YMCA of Delta County Escanaba MI 2007 2008 Allocation Team Member United Way of Delta County Escanaba MI 2007 2008

Generate a Resume for a Agriculture Job

DETECTIVE Summary Law Enforcement professional with 24 years experience investigating insurance fraud to include health care provider billing fraud disability workers compensation and premium fraud property casualty fraud and staged automobile collisions Knowledgeable in related crimes such as tax evasion grand theft identity theft mail fraud arson and Medi Cal Medicare fraud Intricately connected to the insurance industry and allied law enforcement agencies in the pursuit to combat fraud Highlights Detective assigned to Health care disability Fraud Program Member of the San Diego Medical Fraud Task Force Public speaking outreach to insurance industry and law enforcement Awarded officer of the year 2011 by my peers 100 conviction rate Presenter for the CA District Attorney s Association the Northern California Fraud Investigators Association and the Southern California Fraud Investigators Association Detailed report writing Team Leader On Site Supervisor when executing Search and Arrest warrants Experience Company Name City State Detective 06 1995 to Current Assigned to CDI s health care and disability fraud program since October 2010 Obtained a conviction in the largest disability and long term care fraud case in the history of San Diego County Investigate diverse and complex cases involving both single and multiple suspects Work cases independently with little to no supervision Extensive networking with allied law enforcement agencies NICB as well as with special investigative units and claims managers of several insurance companies Generate FD 1 s from consumer complaints and competently evaluate the evidentiary merit and strength of each referral Able to identify red flags and create appropriate case investigative plans Write obtain judicial approval for and execute search and arrest warrants Serve as both team leader and on site supervisor when executing same Gather and analyze evidence such as billing and medical records claims records payroll and personnel records insurance policies police reports and photographs and consider appropriate criminal statutes for the case Conduct interviews interrogations and obtain confessions Conduct skip tracing and locate witnesses using databases and field work Maintain an excellent working relationship with the San Diego District Attorney s Office Served as the first CDI detective assigned to the DA Premium Fraud task force and later assigned to the new Urban Grant task force Testify in court including grand jury cases and have testified as an expert witness on premium fraud Conduct surveillance both stationary and mobile Firearms instructor for six years Serve as field training officer and mentor to peers Company Name City State Senior Special Investigator 09 1990 to 06 1995 Investigated complex cases involving crimes of employer tax evasion disability fraud unemployment fraud check forgery and related crimes Wrote and served search warrants conducted interviews interrogations submitted cases for successful criminal prosecution testified in court made arrests was a defensive tactics instructor Later assigned to the Professional Standards Unit and conducted background investigations on peace officer candidates investigated crimes of embezzlement forgery sexual harassment employee misconduct and threats to department employees Company Name City State Special Investigator 08 1989 to 09 1990 Investigated violations of the Penal Code and Business and Professions Code issued citations conducted undercover operations gathered evidence submitted cases for successful criminal complaints testified in court Proficiencies Writing FD 1 s from consumer complaints Identifying red flags and evaluating fraud referrals Outreach consumer and industry training Conduct interviews and interrogations Microsoft Office suite Use of database searches methodologies Skip tracing and witness locating Obtaining judicial approval for Search and Arrest warrants Execute Search and Arrest Warrants Testify in court to include grand jury Testified as expert witness Surveillance stationary and mobile Use of firearms Emergency Vehicle Operations Education Bachelor of Arts Criminal Justice California State University Fullerton City State USA Law Enforcement courses CA Peace Officer Standards and Training P O S T Specialized Law Enforcement Advanced P O S T certificate Courses include but are not limited to health care fraud staged auto collisions workers compensation fraud identity theft interview and interrogation arrest and control defensive tactics sexual harassment cultural diversity and racial profiling internal affairs investigations advanced firearms chain of custody evidence handling search warrant procedures communication and fire investigation organized crime emergency vehicle operation first aid CPR building entry mechanical breaching and more