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particular period, or the price charged by Hosts declines, our revenue |
would decline and our business, results of operations, and financial |
condition would be materially adversely affected. |
Hosts manage and control their spaces and experiences and typically |
market them on our platform with no obligation to make them available to |
guests for specified dates and with no obligation to accept bookings |
from prospective guests. We have had many Hosts list their properties on |
our platform in one period and cease to offer these properties in |
subsequent periods for a variety of reasons. While we plan to continue |
to invest in our Host community and in tools to assist Hosts, these |
investments may not be successful in growing our Hosts and listings on |
our platform. In addition, Hosts may not establish or maintain listings |
if we cannot attract prospective guests to our platform and generate |
bookings from a large number of guests. If we are unable to retain |
existing Hosts or add new Hosts, or if Hosts elect to market their |
listings exclusively with a competitor or cross-list with a competitor, |
we may be unable to offer a sufficient supply and variety of properties |
or experiences to attract guests to use our platform. In particular, it |
is critical that we continue to attract and retain individual Hosts who |
list their spaces, including private rooms, primary homes, or vacation |
homes, on Airbnb. We attract individual Hosts predominantly through |
organic channels such as word of mouth and our strong brand recognition. |
If we are unable to attract and retain individual Hosts in a |
cost-effective manner, or at all, our business, results of operations, |
and financial condition would be materially adversely affected. |
Professional Hosts, including property management companies, serviced |
apartment providers, and boutique hotels, expand the types of listings |
available to our guests. These professional Hosts often list on our |
platform as well as on the platforms of our competitors. We do not |
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control whether professional Hosts provide us with a sizable allocation |
of rooms and competitive pricing relative to the same properties listed |
with other services. If we are not able to effectively deploy |
professional tools, application programming interfaces, and payment |
processes, work with third-party channel managers, and develop effective |
sales and account management teams that address the needs of these |
professional Hosts, we may not be able to attract and retain |
professional Hosts. If our fee structure and payment terms are not as |
competitive as those of our competitors, these professional Hosts may |
choose to provide less inventory and availability with us. Historically, |
we have seen an increase in the number of, and revenue from, |
professional Hosts on our platform. The uniqueness of listings on our |
platform will be negatively impacted if the number of individual Hosts |
does not grow at the same rate. |
In addition, the number of listings on Airbnb may decline as a result of |
a number of other factors affecting Hosts, including: the COVID-19 |
pandemic; enforcement or threatened enforcement of laws and regulations, |
including short-term occupancy and tax laws; private groups, such as |
homeowners, landlords, and condominium and neighborhood associations, |
adopting and enforcing contracts that prohibit or restrict home sharing; |
leases, mortgages, and other agreements, or regulations that purport to |
ban or otherwise restrict home sharing; Hosts opting for long-term |
rentals on other third-party platforms as an alternative to listing on |
our platform; economic, social, and political factors; perceptions of |
trust and safety on and off our platform; negative experiences with |
guests, including guests who damage Host property, throw unauthorized |
parties, or engage in violent and unlawful acts; and our decision to |
remove Hosts from our platform for not adhering to our Host standards or |
other factors we deem detrimental to our community. |
We believe that our Host protection programs, including those provided |
through AirCover for Hosts, are integral to retaining and acquiring |
Hosts. AirCover for Hosts includes but is not limited to our Host Damage |
Protection program, which protects Hosts against guest property damage |
of up to \$3 million, and our Host Liability Insurance and Experiences |
Liability Insurance, which provide liability insurance of up to \$1 |
million, to protect our Hosts against qualifying third-party claims for |
personal injury or property damage. If we discontinue these programs or |
these programs prove less effective, whether because our payouts under |
these programs or our insurance premiums become cost prohibitive or for |
any other reason, then the number of Hosts who list with us may decline. |
In addition, we have incurred, and may continue to incur, higher than |
normal payments via refunds and travel credit issuance to guests who |
cancel for reasons related to COVID-19. Hosts and guests whose |
reservations are canceled under our extenuating circumstances policy, |
including for reasons related to COVID-19, have had and may continue to |
have a negative view of such policy and may experience negative |
financial impacts as a result of such cancellations. This could |
materially negatively impact our relationship with our Hosts and guests, |
resulting in Hosts leaving our platform, removing their listings, and/or |
offering less availability, or fewer repeat guests, which in turn could |
have a material adverse impact on our business, results of operations, |
and financial condition. |
*If we fail to retain existing guests or add new guests, our business, |
results of operations, and financial condition would be materially |
adversely affected.* |
Our success depends significantly on existing guests continuing to book |
and attracting new guests to book on our platform. Our ability to |
attract and retain guests could be materially adversely affected by a |
number of factors discussed elsewhere in these "isk Factors,"including: |
•events beyond our control such as the ongoing COVID-19 pandemic, other |
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