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the guest' stay, experience, or otherwise, and therefore, we cannot
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guarantee the safety of our Hosts, guests, and third parties. The
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actions of Hosts, guests, and other third parties have resulted and can
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further result in fatalities, injuries, other bodily harm, fraud,
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invasion of privacy, property damage, discrimination, brand, and
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reputational damage, which have created and could continue to create
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potential legal or other substantial liabilities for us. We do not
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verify the identity of all of our Hosts and guests nor do we verify or
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screen third parties who may be present during a reservation made
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through our platform. Our identity verification processes rely on, among
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other things, information provided by Hosts and guests, and our ability
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to validate that information and the effectiveness of third-party
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service providers that support our verification processes may be
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limited. In addition, we do not currently and may not in the future
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require users to re-verify their identity following their successful
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completion of the initial verification process. Certain verification
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processes, including legacy verification processes on which we
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previously relied, may be less reliable than others. We screen against
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certain regulatory, terrorist, and sanctions watch lists, conduct
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criminal background checks for certain U.S. Hosts, U.S. guests, and
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Hosts in India, and conduct additional screening processes to flag and
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investigate suspicious activities. These processes are beneficial but
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not exhaustive and have limitations due to a variety of factors,
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including laws and regulations that prohibit or limit our ability to
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conduct effective background checks in some jurisdictions, the
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unavailability and inaccuracy of information, and the inability of our
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systems to detect all suspicious activity. There can be no assurances
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that these measures will significantly reduce criminal or fraudulent
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activity on our platform. The criminal background checks for certain
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U.S. Hosts, U.S. guests, and Hosts in India, and other screening
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processes rely on, among other things, information provided by Hosts and
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guests, our ability to validate that information, the accuracy,
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completeness, and availability of the underlying information relating to
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criminal records, the digitization of certain records, the evolving
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regulatory landscape in this area such as in the data privacy and data
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security space, and on the effectiveness of third-party service
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providers that may fail to conduct such background checks adequately or
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disclose information that could be relevant to a determination of
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eligibility, and we do not run criminal background checks and other
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screening processes on third parties who may be present during a
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reservation made through our platform.
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In addition, we have not in the past and may not in the future undertake
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to independently verify the safety, suitability, location, quality,
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compliance with Airbnb policies or standards, and legal compliance, such
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as fire code compliance or the presence of carbon monoxide detectors,
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hidden cameras or pool safety, of all our Hosts'listings or experiences.
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We have not in the past and may not in the future
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undertake to independently verify the location, safety, or suitability
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of experiences for individual guests, the suitability, qualifications,
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or credentials of experiences Hosts, or the qualifications of individual
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experiences guests. In the limited circumstances where we have
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undertaken the verification or screening of certain aspects of Host
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qualifications, listings or experiences, the scope of such processes may
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be limited and rely on, among other things, information provided by
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Hosts and guests and the ability of our internal teams or third-party
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vendors to adequately conduct such verification or screening practices.
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In addition, we have not in the past taken and may not in the future
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take steps to re-verify or re-screen Host qualifications, listings, or
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experiences following initial review. We have in the past relied, and
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may in the future, rely on Hosts and guests to disclose information
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relating to their listings and experiences and such information may be
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inaccurate or incomplete. We have created policies and standards to
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respond to issues reported with listings, but certain listings may pose
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heightened safety risks to individual users because those issues have
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not been reported to us or because our customer support team has not
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taken the requisite action based on our policies. We rely, at least in
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part, on reports of issues from Hosts and guests to investigate and
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enforce many of our policies and standards. In addition, our policies
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may not contemplate certain safety risks posed by listings or individual
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Hosts or guests or may not sufficiently address those risks.
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We have also faced civil litigation, regulatory investigations, and
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inquiries involving allegations of, among other things, unsafe or
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unsuitable listings, discriminatory policies, data processing,
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practices, or behavior on and off our platform or by Hosts, guests, and
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third parties, general misrepresentations regarding the safety or
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accuracy of offerings on our platform, and other Host, guest, or
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third-party actions that are criminal, violent, inappropriate,
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dangerous, or fraudulent. While we recognize that we need to continue to
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build trust and invest in innovations that will support trust when it
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comes to our policies, tools, and procedures to help protect Hosts,
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guests, and the communities in which our Hosts operate, we may not be
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successful in doing so. Similarly, listings that are inaccurate, of a
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lower than expected quality, or that do not comply with our policies may
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harm guests and public perception of the quality and safety of listings
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on our platform and materially adversely affect our reputation,
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business, results of operations, and financial condition.
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If Hosts, guests, or third parties engage in criminal activity,
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misconduct, fraudulent, negligent, or inappropriate conduct or use our
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platform as a conduit for criminal activity, consumers may not consider
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our platform and the listings on our platform safe, and we may receive
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negative media coverage, or be subject to involvement in a government
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investigation concerning such activity, which could adversely impact our
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brand and reputation, and lower the adoption rate of our platform. For
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example:
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